🆘│community-support

[jagged seal]

Why

????

Everyone answer me pls

@gilded verge

[gilded verge]

check rule 4 please

[humble citrus]

can I edit the ticket count ?

[jovial hollow]

If I delete ticket tool and re-invite it, will it delete any currently open tickets when the bot is removed?

[lunar solar]

Yes, Panel Configs --> Set Count (Grey button, top centre screen) --> Enter your desired count

[humble citrus]

tysm

[jade topaz]

Hello how to configure ticket bot

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
or run the </setup:1025379472167403530> command within #🤖│bot-spam

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[lunar solar]

@jade topaz Please see above

[jagged seal]

.

[lunar solar]

Please #🎫│make-a-ticket so I can assist you further

[scenic plinth]

It's something our website automatically does when it receives too many requests from you. Also be patient when it comes to receiving answers, thanks.

[quick vector]

/setup

[fervent vector]

were to buy premium?

[jade topaz]

/setup

[rustic gale]

the Upgrade button. desktop version only

[jade topaz]

Is there a way to get a rebranded bot? So I could use my own Application via Discord Developer Portal with my own name and pfp?

[rustic gale]

It's an upcoming feature. Stay tuned

[jade topaz]

Estimate?

[rustic gale]

None available. We can tell you that the developer is working on it, but we can't give a planned or estimated release date

[jade topaz]

Gotcha, what does this mean btw?

[idle cypress]

WERE DA CAN YOU ADD A TICKETCHANNEL

I ONLY SEE THIS

[magic birch]

How do I make a multi-ticket?

I can't find the button to configure my ticket in such a way

[covert swallow]

Panel

In panel configs

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[magic birch]

Where do I find the settings?

[idle cypress]

That is not professional kid

Must i said it to your mom?

This staff insulted me!

[covert swallow]

Afri, your ticket was open for under 20 minutes, if you read the ticket instructions you would have seen the warning of 24-48 hour response time

[humble sequoia]

https://tickettool.xyz/manage-servers

[magic birch]

I'm not sure where they are, or maybe I don't see them on the panel board

[covert swallow]

Bottom left corner has the panel button

[jade topaz]

regardless of the reason they shouldn't have said that lol

[magic birch]

Ok

[jade topaz]

not hard to comprehend

[magic birch]

So I am on panel configs

[covert swallow]

Staff issues will be dealt with internally

It will br handled appropriately

[covert swallow]

Bottom left, second row from the bottom

[magic birch]

ok

this is what I see

[covert swallow]

Scoll down

[magic birch]

ok

[covert swallow]

Panel

Top left corner of the ss

[magic birch]

oh

sorry for taking up your time then

[covert swallow]

No worries

[idle cypress]

Can I report this staff? He insulting me!

And thats not proffesional

[covert swallow]

You can open a report ticket in #🎫│make-a-ticket

It will go directly to the hr manager

[idle cypress]

thx

[magic birch]

one more question

[covert swallow]

Ill do my best to answer but my phone may die

[magic birch]

when I add the multipanels to my ticket message, they all show up as the same "Create Ticket" and I was wondering how to fix that?

[covert swallow]

You gotra change the button name

[magic birch]

In the buttons section?

[covert swallow]

Yeah

I can send a screenshot guide in like 10 mins

[magic birch]

ok

[covert swallow]

When im on my laptop and not risking frostbite

[magic birch]

I might have one more question to ask you then also

but it might not be one that applies to the bot or is solveable with the bot

[covert swallow]

Alright im at 5% battery now, ill answer in 10 mind

[magic birch]

and if that the case then it is ok

[covert swallow]

Were you able to find where to change the button?

[magic birch]

Not yet

[covert swallow]

Go back to that panel page and scroll down

[magic birch]

ok

scrolling ...

panel configs?

or the panel message?

[covert swallow]

Panel message

and scroll down

https://i.imgur.com/M6RSoqj.png

[magic birch]

ok

ok I clicked on that

[covert swallow]

Button text

[magic birch]

Ohhhh

[covert swallow]

You will have to resend the panel

[magic birch]

Thank you!

[covert swallow]

Any other questions?

[magic birch]

Yes

Is there a way to set a role to be automatically given to a user when they create a ticket? Say I wanted to have all of the tickets appear under a certain category, but wanted to minimize the clutter by hiding that category until a user creates a ticket that will appear under that category

They would be able to see the category when given a role after creating a ticket

Is there a way to do that?

[covert swallow]

The category will appear to them if they have a channel they can see in it, you dont need to give them a role

[magic birch]

oh

so it will be hidden until they create a ticket, automatically?

[covert swallow]

yep

[magic birch]

ok

I think thats all for now then

Thank you!

[covert swallow]

No problem!

[errant blade]

Why is there no Arab Support؟؟؟

???????????

[covert swallow]

There is

#🎫│make-a-ticket

[fleet pier]

Anyone know how to make a drop down menu when having multi panels on a embed instead of the multiple buttons?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[slender minnow]

@fleet pier this? ^

[jade topaz]

Hello, I was wondering if you guys updated recently because I am trying to watch yt guides on how to do it but their screen for panel configs looks totally different from mine and then I’m unable to follow along with the rest of the video. Does anyone have a explanation?

[covert swallow]

It was a couple months ago but yes panels did get an update

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[karmic quail]

how to remove / slash commands from a bot?

This is not about a ticket tool, this is a question about discord!

[true rain]

hi

i have a problem i am a co founder of a server

and i cant make any ticket

[karmic quail]

Example

[formal wren]

(╯°□°）╯︵ ┻━┻

[true rain]

@plain surge
@covert swallow

[gilded verge]

You must describe the problem or show errors so that we can help you

[gray jolt]

سلام عليكم

[gilded verge]

server settings->integrations->select bot and there you will be able to change
//you cannot delete commands but you can prevent use

[karmic quail]

Ok thanks

[sullen rapids]

Hi! I own a server and on an alt account i tried to make a ticket, i can make a ticket on my main but not on my alt [which is just a normal member] and members have been telling me that too, how can i change this?

[fleet pier]

perfect

[scenic plinth]

Try sending the panel again or update the Discord application.

[zealous whale]

How would I change the color on the panel?

[jade topaz]

only see 3 servers on the dashboard but have more where the bot is on top of it reload brings nothing

[cobalt fractal]

How do I make it so whenever a ticket gets created, it goes under a category like this?

[zealous whale]

I also bought premium how do I register my premium bot?

[humble sequoia]

How do I set what category tickets are created in?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Category options menu
5. Select the categories of your preference
6. Save changes

[slender minnow]

@cobalt fractal re above ^

[cobalt fractal]

oh ok thx

[worthy yarrow]

Servers - (server not showing up? try relogging) but im not getting my server there $debug is the command for relog right?

[jade topaz]

i have the same problem

[noble prawn]

hello, how do i remove this another button?

[worthy yarrow]

Got different ticket bot since i got not help from here.

[slender minnow]

Panel Config > Panel

Remove the linked panel there

[slender minnow]

Hey Leon, I am really sorry that you had a hard time getting help. Just to let you know, you can reach out to us through #🎫│make-a-ticket and a support member will be with you as soon as possible 🙂

Also to answer your question, refer the response below

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[slender minnow]

@jade topaz re

[cobalt fractal]

how do i make it so the bot pings a certain role whenever a ticket gets created? ive checked but i dont think that feature exists

[slender minnow]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[slender minnow]

@cobalt fractal refer above ^

[cobalt fractal]

ty

[iron night]

Gave +1 Rep to @slender minnow

[cyan scarab]

hi, is there a way to put a channel in a panel? thank you guys

[slender minnow]

mentioning channel?

i am not sure what you meant by putting a channel in a panel

[cyan scarab]

yeah like #🆘│community-support but in the panel

[slender minnow]

refer to this response

[cobalt fractal]

<# (channel id)>

dont type the ( then it should work

[cyan scarab]

ohh thank you so much guys!!!! do i have to make rep+ or something?

thanks @cobalt fractal @slender minnow

[iron night]

Gave +1 Rep to @cobalt fractal

[cyan scarab]

thanks @slender minnow

[cobalt fractal]

np and idk myself lmao

[cyan scarab]

i think i've done

[rustic gale]

Here's what you need to know

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[eternal vale]

yoo

i just bought premium

thru discord

and its saying i dont have it

[humble sequoia]

━━ moved to ticket ━━

[lapis thunder]

I put ticket tool on and it works fine. I cant seem to figure out how to do so theres no cooldown of creating a ticket

[rustic gale]

That's impossible

Ticket Tool sets a cooldown on ticket creation because Discord sets a rate limit on channel creation

[cyan quest]

Hola??? Como puedo crear un mensaje al cual se reaccione y se entre a un ticket?

[lapis thunder]

oh alright

[cobalt fractal]

#📂│information haga clic en el botón de configuración

[lapis thunder]

didnt know that srry for bothering

[cobalt fractal]

¿ayudas?

[jade topaz]

Hi, i just bought Enlisted 24h hack and the loader says the key its incorect

[lapis thunder]

w

[vestal parrot]

How to use the old ticket tool panel config? I'm not into this new

[cyan quest]

Me ayuda?? Disculpe es que no se Inglés

[rustic gale]

En #🎫│make-a-ticket puedes hacer un ticket para recibir ayuda en español

[cyan quest]

Muchas gracias

[rustic gale]

Tienes que aprovechar que estoy en línea, soy de los pocos que ofrece ayuda en español

[rustic gale]

You will have to get used to it, the same way you got used to the old one when you first started using Ticket Tool

[vestal parrot]

Damn... I hope so, thank you

[iron night]

Gave +1 Rep to @rustic gale

[vestal parrot]

How to make the bot ping a role?

[cobalt fractal]

@vestal parrot this

<@& role id>

[vestal parrot]

Why did it say "deleted-role"?

[cobalt fractal]

you may have forgot the &

[vestal parrot]

I didn't, it is in the panel.

[cobalt fractal]

could you show a picture if possible?

[cobalt fractal]

did you copy the right ID?

[vestal parrot]

I surely did

[cobalt fractal]

the bot has permission to ping roles right

[vestal parrot]

Let me try again

Oh damn.. I forgot to turn on the mention

Got it, thank you @cobalt fractal

[iron night]

Gave +1 Rep to @cobalt fractal

[cobalt fractal]

no problem

[orchid dagger]

my server isnt showing up on my dash

[cobalt fractal]

login again

[orchid dagger]

okok

aa it worked thank u! @cobalt fractal

[iron night]

Gave +1 Rep to @cobalt fractal

[cobalt fractal]

np

[jade topaz]

[orchid dagger]

*also if i do the 7 day free trial will it charge my card after the 7 days?

[cobalt fractal]

yea

unless you cancel earlier

[orchid dagger]

okay thanks!!

[orchid dagger]

i pressed start free 7 day trial but it didnt ask for my card info, o.O

[cobalt fractal]

oh 💀

[orchid dagger]

welp-

[gilded verge]

7 days is completely free so there is no need to ask for your card details ^^

[cobalt fractal]

my first time legit seeing this

[gilded verge]

I'm shocked because I've never seen in Ticket Tool that you have to add your card in order to use the free 7 day trial 😳
finally: no need to add your card, just get the trial to get free premium ^^

[cobalt fractal]

sounds like an ad

[rustic gale]

Incorrect. The free trial is free, no strings attached

[cobalt fractal]

W

[rustic gale]

Ah. This got addressed already

Nevermind me

[cobalt fractal]

yea

[orchid dagger]

so im trying to add a photo for my embeds but its not showing up,

im not sure why

[rustic gale]

What's the URL of the image?

[versed ledge]

Podem me ajudar?

[rustic gale]

#🎫│make-a-ticket pode crear um ticket en portugues

[versed ledge]

Já fiz isso meu bem

[scenic plinth]

Consulte o que enviei no seu ticket.

[noble prawn]

thank you so much!

[iron night]

Gave +1 Rep to @slender minnow

[jade topaz]

How do I set up the bot itself?

[versed ledge]

Pode me tira aquela dúvida @scenic plinth

[orchid dagger]

sorry, late reply : https://media.discordapp.net/attachments/1037558371567554577/1042923013093466232/6000867954a2ee599a045f8ca5ebbaf8ff73606br1-320-61_hq.gif

idek why it wont work... 💔

[rustic gale]

That's strange. What's the server's ID?

[orchid dagger]

wym?

[rustic gale]

What do i mean by “what's the server's ID”?

[orchid dagger]

yes

[rustic gale]

Use the /id command in the server, that will tell you the server's ID

[orchid dagger]

okok lemme check

[eager pine]

Is there a way that specific people can be notified when a user replies to their ticket?
Like an opt in feature or a role or something?

[slender minnow]

like if User A (ticket owner) answers the ticket, a User B will be pinged/notified?

[eager pine]

Yes exactly!

[slender minnow]

That's not possible with ticket tool (you can post it as a suggestion)

[eager pine]

Ok thank you!

[iron night]

Gave +1 Rep to @slender minnow

[fierce scarab]

for me my ticket isnt showing up

[covert swallow]

Follow this relog guife

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[covert swallow]

Make sure you have permission to view the dashboard

[covert swallow]

Are you staff in the server?

[fierce scarab]

yeah

i cant seem to log into my main so im on my alt, but im the founder so

i've done this a few times on this acc but it's the first time it didnt show up for me

[covert swallow]

Youre referring to the ticket in the server correct?

[iron night]

Gave +1 Rep to @covert swallow

[fierce scarab]

mhm

[covert swallow]

No problem!

[covert swallow]

Are you able to ensure the ticket was actually created?

[fierce scarab]

mhm, give me a sec to take a screenshot

oct 25, 2021 was the last time i resent it

[covert swallow]

What happens when you hit create ticker

[fierce scarab]

it still works though 🤷‍♂️

[covert swallow]

So what exactly is the issue?

[fierce scarab]

i want to resend the ticket embed so it's at the bottom of the webhook 😭 but it won't let me configure it

[covert swallow]

In this channel?

[fierce scarab]

mhm, i cant seem to find the ticket in the config panels section, it's literally blank and it wont let me create another one too lmaoo

[covert swallow]

In the panel configs theres a button called "send panel"

[fierce scarab]

oh okay ill check rq

this is all that's on my screen currently

[covert swallow]

Do you have anything that would block any content from loading?

[fierce scarab]

i dont think so, im borrowing my sister's chromebook on a guest account

[covert swallow]

What happens when you click the white box with an arrow

[fierce scarab]

the white box with an arrow is only outlined in blue

[covert swallow]

I cant say ive seen this before

Try relogging

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[fierce scarab]

alright

it still hasn't changed jsjs 😟

retrying again rq

nope , idk if others have this problem thoughh

[covert swallow]

Ive never seen it before

Try clicking the green plus box

[fierce scarab]

im level 4 because im on my alt that has all of the perms on it so idk if that was part of the problem

[covert swallow]

Shouldn't be

[fierce scarab]

it doesn't seem to respond, i need to figure out how to record on a chromebook omg jsjs

[covert swallow]

My best guess is you have some sort of script blocker

[fierce scarab]

alright, thanks for ur time anyway
ill check tmrw i guess , ill just go with the old one for now

[iron night]

Gave +1 Rep to @covert swallow

[red yacht]

how to rename ticket command

[cobalt fractal]

The prefix?

If so go to the server configs, should be right in front of you if your there

[red yacht]

ok

[cold surge]

hi

I want to know what is the problem This interaction failed and how to solve it

[cobalt fractal]

its a discord bug, youre either lagging a lot, dont have the right permissions with the bot

[cold surge]

me?

[cobalt fractal]

yes

[cold surge]

😭

Ok Ok

[indigo ember]

it is possible that the free bot is offline

[scenic plinth]

Yes, there is a single shard offline, typically it will restart itself, so please do not go crazy because you see me saying this...

[jade topaz]

bot isnt working

[indigo ember]

yes it is because it it offline

btw is there a status site where you can see the status of the shards

[jade topaz]

bruh

[scenic plinth]

That as a support member can see, yes, which makes it easy to identify these things.

Since I just identified that one is offline, we typically wait 10 minutes to see if it restarts itself, so it really does not have an ETA before it gets fixed.

[indigo ember]

but yeah it is just a shard that is donw

[indigo ember]

10 minutes

that is long

[scenic plinth]

Correct, if it was more, you would be able to easily notice that without having to view a status page because people cannot read and spam this channel.

[indigo ember]

but it is now almost 20 minutes

[scenic plinth]

It's 10 minutes as a support member identifies it, because we can't exactly see how long it has been offline.

[indigo ember]

if I say it in Belguim time it is now here 2:35pm and the bot went offline at 2:18pm

[scenic plinth]

Well, good news it's another 2 minute wait before I can get any sort of update.

I've notified the developer and it should be fairly soon before he kicks the server in the butt off the bed from sleepy time.

[indigo ember]

nope it didn't come online so far

[scenic plinth]

It's not going to be immediate, I think with respect he might be sleeping considering how early on a Sunday morning it is for him...

[cobalt fractal]

i havent checked yet but is it possible to blacklist roles/members from creating tickets? if no i have other solutions but still wanted to know

[scenic plinth]

View https://docs.tickettool.xyz/general/faqs#warning-you-dont-have-permissions-to-use-this in terms of blacklist roles for your server.

[cobalt fractal]

thanks

[iron night]

Gave +1 Rep to @scenic plinth

[scenic plinth]

Said it should have restarted now and does not look like there are any errors showing up here, let us know if you have further troubles!

[indigo ember]

yes now is the bot back online

[jade topaz]

I’m trying to set up my ticket in my server and my server won’t pop up even after resetting many times

Me too.

[shut bolt]

Reloading won't solve it

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[shut bolt]

You need to relog

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Nov 20, 2022, 3:24 PM

[cobalt fractal]

The same way you created a panel message

Oh the message, in panel configs, then click on “Ticket, General ticket options” then edit ticket message

[eager pine]

So if I put my custom bot ID in here, then Ticket Tool will respond?

[rustic gale]

It should.

[eager pine]

interesting

Instead of a drop down, can we do buttons for tickets like the attached picture?

[covert swallow]

Yes

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[frail ember]

hey support team can any one tell me how can i make ticket tool bot ( not premium ) mention support roles when a person open a ticket.

[cobalt fractal]

edit ticket message and put in "<@&(role id that u want to get pinged)>

[frail ember]

please tell me where is edit ticket msg?

[cobalt fractal]

panel config, click on the "ticket, general ticket options"

then scroll up a bit and youll see edit ticket message

[frail ember]

@cobalt fractal is the thing u telling this?

[cobalt fractal]

yea

[frail ember]

so what should i do in here

[cobalt fractal]

copy the id of the role you want to get pinged

[frail ember]

ok i copied

[cobalt fractal]

then in the message type <@& then the role id>

[frail ember]

here?

[cobalt fractal]

yes

[frail ember]

ok tysm so how can i claim a ticket?

@cobalt fractal

[cobalt fractal]

wdym?

[frail ember]

there are no claim button in a ticket

[cobalt fractal]

oh idk thjat

[frail ember]

ok np

ty for helping me

thanks @cobalt fractal

[iron night]

Gave +1 Rep to @cobalt fractal

[cobalt fractal]

np

[frail ember]

❤️

[jade topaz]

what do I do

pls help

[frail ember]

did u fill user and reason?

[jade topaz]

yes

then it said that

[frail ember]

then let me check in my server

[frail ember]

did u give the permission to do command in ur server?

@jade topaz

[jade topaz]

yes

I gave permission to all the things

[frail ember]

ok

let me check for a sec

[jade topaz]

ale

a d

[terse umbra]

Is it possible to make the ticket closed only by the people who opened it?

[rustic gale]

No, but that feature has been suggested

[rustic gale]

What are you trying to do?

[jade topaz]

make a ticket

for applications for my server

[rustic gale]

That's not what /new is for.

Have a look at the Setup Guide in #📂│information

[jade topaz]

okay ty

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[brittle apex]

Hi, I’m not sure what’s wrong with my ticket tool bot. I have the correct permissions and everything to use the bot and the bot has the correct permissions in order to work properly. But when I try to manage the bot on the dashboard, my server won’t pop up. I’ve restarted my discord and tried kicking the bot and re inviting but nothing has fixed it. Any help would be appreciated

[indigo ember]

@brittle apex check if you have the right perms

[split nest]

Hey fam whats the best way to setup ticket tool to have multiple panels to choose from depending on the option

i.e.

but I want 4 more button options on the same panel

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[shut bolt]

Check this :)

[split nest]

clutch

is there a way to get more options for the colors of the button?

[brittle apex]

@indigo ember I do, when I do the level command it shows that I have level 6

[eager pine]

How do we auto delete a ticket instead of saving it as a closed ticket?

[lunar abyss]

Hey does anyone know how you can make a ticket name be name of the person who opened it?

for example not #ticket-1297 but #aggelus

[cobalt fractal]

dont think its possible rn

[lunar abyss]

I had seen it happen in the past so I was wondering how

[eager pine]

{ticket.user.name}

[lunar abyss]

thank you lad

[cobalt fractal]

youre a life saver

[eager pine]

woohoo I helped lol

[lunar abyss]

oh I need to be subscribed

[cobalt fractal]

💀

[rustic gale]

Panel Configs -> General, disable “Two Step Ticket”

[rustic gale]

Log out of the dashboard, then log in again

[rustic gale]

Not possible. Those colors are set by Discord, and they already include all the options given by Discord

[split nest]

Figured so, appreciate it!

[eager pine]

Thank you +1 🙂

[iron night]

Gave +1 Rep to @rustic gale

[eager pine]

How can I make the Footer text be clickable?
I pasted a channel link, but it didn't do anything

[jade topaz]

Hello, how do I add more than one button in the same panel?

[eager pine]

Go to panel and add additional panels...
If you don't have additional panels, you'd have to create more than one and then have one as the default

[jade topaz]

Thank you

[iron night]

Gave +1 Rep to @eager pine

[neat dagger]

Hi

Hello. I bought a Switch with a hack and now the tinfoil will not load since the discord account is not the same as the one that hacked it for the first time

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[rustic gale]

Not possible

[eager pine]

What is the URL link utilized for?

[rustic gale]

Which one?

Ah, Footer URL

that's for the footer icon

[eager pine]

Oh! Thank you 😌

[iron night]

Gave +1 Rep to @rustic gale

[eager pine]

Can premium change the bot logo?

[rustic gale]

Not possible currently, but the developer is working on it

No, i can't tell you when it will be released

[eager pine]

Thanks again @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[eager pine]

I ask a lot 🙃

[jade topaz]

How do I verify my email on discord? I was told to on here from staff bc they were helping me

guys I can’t verify on the Website

[gilded verge]

I don't understand so please show screenshot

[jade topaz]

alr

it says his after I log in

[gilded verge]

uhm... what exactly are you trying to do that you are getting this message? 😳

[gilded verge]

-> https://support.discord.com/hc/en-us/articles/213219267-Resending-Verification-Email

[jade topaz]

impressed login in the corner then logged in

[gilded verge]

I've never seen it, so it's best you take a look here and see how to verify your email

[jade topaz]

thank you

[minor slate]

Hi

[heady osprey]

When a ticket is opened and it sends a message in the open-ticket - how do I get the bot to refer to a channel, such as #📂│information

[rustic gale]

Insert a channel mention in the ticket message

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[heady osprey]

Thanks!

[iron night]

Gave +1 Rep to @rustic gale

[robust sandal]

Bilet mesajına kanal bahsi ekleme

English (en) → Turkish (tr)

[cobalt sandal]

I got a console that is giving me this message

Where do I go to get it fixed?

[rustic gale]

No idea

This is a server for Ticket Tool support. We don't offer support for anything else

[cobalt sandal]

So pretty much I then have a console I can use tinfoil on?

[rustic gale]

You're in the wrong place for the problem you need help with, pal.

How did you even get here?

[cobalt sandal]

I joined it

[broken nest]

hello

[jade topaz]

I think their asking why this server?

[cobalt sandal]

Oh my mistake, it said community support, so I figured someone in the community could help?

Im just very lost at the moment and don’t know how to resolve this

[jade topaz]

It's Ok your welcome to stay in the server or leave

[frozen moss]

what if it shows this interaction failed?

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[gilded verge]

@frozen moss, please make sure the bot has required permissions and permissions in the channel: View Channel, Send Messages, Read Message History

*if you're using Discord on your phone, update it

[jade topaz]

Help, This is ss after click on close button

@oak shuttle @covert swallow @radiant moss

[sudden swallow]

I need help with the claiming the ticket

[supple talon]

Hi, has anybody encountered an issue where a ticket opens under a wrong category? For instance, I configured all tickets to be opened under a "Support-ticket" category, but somehow one of the ticket opened under my "Announcement" category.

Oddly enough, the ticket before that opened at the top of the "Support-ticket" category, although all other tickets before that opened below one another, e.g.: ticket 0059, then ticket 0060, then ticket 0061, then ticket 0062 opened above ticket 0001.

[jade topaz]

@supple talon pls

[jade topaz]

Pls help

[jade topaz]

@fallow ingot

[fallow ingot]

Read what the error says. “buttons must have a label and/or an emoji”

[fallow ingot]

You can refer to your ticket: #1044162979878404107

[jade topaz]

I changed emoji but still same problem

[robust trench]

Hello, if it is possible to set up automatic closing of tickets if the person has not written anything

[prime cave]

I've tried a lot of times already, but my server still won't show up.

[jade topaz]

me too

[cobalt fractal]

Did you relogin? Sorry I haven’t seen the conversation and stuff but if you still don’t see it clear your web history, entirely then visit and login again then try

[prime cave]

I tried re-logging in for a lot of times already

[frail ember]

hi i cant do command with ticket tool bot how can i do that

[rustic gale]

What are you trying to do?

[rustic gale]

Use /debug in the server and let me know

[rustic gale]

Not possible

[frail ember]

i cant do any command

i cant make a new ticket with command close the ticket like that

[rustic gale]

The one that's blank is probably the Close button

[frail ember]

what should i do

[rustic gale]

What's your server's ID? I'll take a look

[frail ember]

FighterCommunity

[rustic gale]

That was for @jade topaz and that's your server's name, not its ID

[frail ember]

ho sry

want my server id?

[rustic gale]

#🎫│make-a-ticket so we can take a closer look

[frail ember]

ok

[jade topaz]

Server Name- Let's Get Bus¡ness !

[scenic plinth]

That is also a server name, not ID.

[cobalt fractal]

incase your wondering you get an option which says copy ID if you got developer mode enabled

left click on your servers icon then look down

[scenic plinth]

You can also use the $id command :)

[cobalt fractal]

^

[rustic gale]

Panel Configs -> Buttons -> Cancel Close

The emoji is disabled and the text is also empty

That's the cause of the problem

[jade topaz]

Ahh yeah thank@rustic gale you

[alpine bone]

Oha

[errant blade]

عع

[jade topaz]

Where do I setup "Support" role - to only allow certain roles/members to use Ticket-Tool slash commands?

[cobalt fractal]

panel configs, then the first option where it says general

[jade topaz]

Thanks bobby

[iron night]

Gave +1 Rep to @cobalt fractal

[humble sequoia]

━━ moved to ticket ━━

[calm peak]

hi how could i add premium bot when i had the premium

+rep @cobalt fractal

[iron night]

Gave +1 Rep to @cobalt fractal

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[slender minnow]

@calm peak refer above ^

[calm peak]

alright thanks +rep @slender minnow

[proud vortex]

tariqat eamal takat

[ruby rose]

Why doesn't the channel where I want to put the ticket appear?

[cobalt fractal]

#📂│information click setup and youll see

[pallid haven]

how to remove this limit ( Ticket limit reached, You already have 0 tickets on all panels of the global limit set for this server)

[cobalt fractal]

go to server configs and youll see something saying global ticket limit

[pallid haven]

is this a problem with the server or bot settings ?

[cobalt fractal]

bot settings prob

[pallid haven]

Ok, I'll look for it! I've been sitting for an hour putting everything in the positive value

🧐

[ruby rose]

server settings?

[regal stream]

Hey guys I can't see my server in my dashboard, I have relogged, it still isn't showing

[cobalt fractal]

wait you mean the message where is says to click to create ticket?

[pallid haven]

on the website in the bot settings

[regal stream]

@mystic hound @rustic gale

[cobalt fractal]

^ that and click panel configs then click send

[scenic plinth]

Avoid pinging our staff members. Use $level in the server, you either need to have a dashboard role, by the owner of the server, or have administrator permissions.

[rustic gale]

Use /debug and let me know

[ruby rose]

no, I saw some videos on how to configure it and in other people's videos, the chat where I want to put the ticket appears

but in mine it appears to create not the chat in which I want to put it

[rustic gale]

Server Configs is a section on the dashboard. Open the dashboard, look at the left-hand side menu. You will see Server Configs there. If you left the global ticket limit empty, it will be considered 0

[ruby rose]

for example, in this video that I saw, they showed all these options of which channel I want to put the ticket. don't care that it's in Portuguese

and in mine it shows the option to create

[pallid haven]

Thank you so much.

[iron night]

Gave +1 Rep to @rustic gale

[ruby rose]

I got it but thanks

[opal cradle]

is there any way to change the order of the 2 buttons? (close ask message)

[rustic gale]

Not currently possible. But you can leave the suggestion by using the s!suggest command in #🤖│bot-spam

[opal cradle]

kk

[rustic gale]

That's an outdated video

Currently you select the channel after creating the panel, by using the Send button

[ruby rose]

yes i found that now

ty

[jade topaz]

Do you need admin to see the tickets?

[gilded verge]

but you mean for your moderators/support?

[rustic gale]

By default yes

Support team roles can be added in the dashboard though

Support team roles are granted permissions on new tickets

[jade topaz]

Thanks!

[north bison]

Whats going on whit the bot?

[scenic plinth]

An emoji you are using for the button you are clicking or the button needing to be sent is one the bot cannot use. (Animated, not in a mutual server, etc.)

[lethal crest]

Is there a way i can copy a ticket setup from one server to another so that I don’t have to create the same ticket category all over again just to get it on another server?

[strong trail]

is bot down?

[wary turret]

why is the bot off?

[dapper depot]

i think so because it wont show any of my servers

[late dawn]

can someone help me rq

i gotta question

[strong trail]

@mystic hound bot down

[scenic plinth]

Do not mention staff members please.

[dapper depot]

Why cant I find a server that I added the ticket bot to

It wont appear in manage servers thing

[jade topaz]

bot is offline

[scenic plinth]

Replying to every person that sends a message is annoying and I am going to ask you one time to stop doing it please, you will need to log out and log back in to the dashboard.

[jade topaz]

for my server

[scenic plinth]

I will have a look in a few minutes in regards to the bot being offline, in the meantime, please be patient for those of you who ask about the bot being offline.

[midnight plume]

hey guys! anyone know if there's more in depth reporting available on the site or if we need to go manual mode for it? mostly looking for data re: # of tickets closed per team member, # of tickets participated in, etc.
I know there's stuff on the site but it's just numbers by day which doesn't help too much so figured I'd ask.

[scenic plinth]

If the bot appears offline in your server, the developer has been made aware of 5 servers (hosting) that the bot appears offline for. While there is no ETA on a fix, it will be fixed as soon as the developer becomes available and I am sure a fellow support member will update here accordingly when a fix has been applied. Do not ping staff members in the mean time, thanks.

[chilly vale]

i think this is only a thing if u have the claiming premium thing - where u can look in the 'claimed ticket statistics' (im not sure though as i dont have that feature)

[midnight plume]

i don't either :"( rip

ty tho!

[chilly vale]

yeah looks like that is it

[dapper depot]

How do I see my server when its not showing up on manage servers

[chilly vale]

i think theyre working on it, so we just need to be patient cause its down rn for some servers, but not all /g/nm

[dapper depot]

Ok but 2 other servers do

[chilly vale]

yeah its down for some, not all - as stated in the bots message :>

^ im having the same issue with 1 of my servers but its ok for the other 2, all we can do is wait - i dont mean to sound rude ehehe

[dapper depot]

Ok

[chilly vale]

i mean mine just came back

[dapper depot]

Its annoying honestly

Is it fixed then?

[chilly vale]

dunno why but thanks

[rustic gale]

Here's what you need to know

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see the steps on how to relog.

How to relog in the Dashboard.

First, you must go to the dashboard. Once you are there, click on your avatar on the top right. after you click it, you will see a button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also click here to log out immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[rustic gale]

Make a backup key in the old server (Dashboard -> Server Configs -> Backup & Restore) and use it in the new server to copy the settings over. That will transfer all the panel settings.

[scenic plinth]

I have answered your question, please stop pinging me and other staff about it, and I will not answer again seeing as someone else has again also replied to your question.

[eager pine]

Are we able to close with a time frame?
Like /close 1h

[rocky pier]

how can i get my premium key?

[jade topaz]

yo
can someone help me
im trying to make it to where anyone can open a ticket on the ticket bot
it keep saying no permission

[abstract hinge]

Panel Configs -> Buttons -> Ticket Open
("Support only" feature is sometimes enabled)

[sonic solstice]

i have to buttons that says the same thing n idk how to take one off

yes it is off

[abstract hinge]

Hm idk

[rustic gale]

Not possible

[rustic gale]

You probably attached the panel to itself in Attached Panels

just remove the attached panel and send the panel again

[sonic solstice]

i was able to fix it ty ❤️

[rustic gale]

Awesome

[jade topaz]

Anyone know what this is

[rustic gale]

Invalid emoji

90% of the time that's because you wrote text in the emoji field instead of the emoji alone

[viral island]

How do I change the text where it says "To create a ticket react with"?

Ive searched the entire dash board

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[gilded verge]

@viral island, please check

[jade topaz]

How do I get it to give me the result of the forms function?

hi

@covert swallow

[sonic solstice]

question can i get the bot to refer to a specific channel when the open a ticket?

[covert swallow]

Yes

<#CHANNELID>

[pale swift]

كم اسعار الاشتركات حقت بريميوم و برايم ؟

[stray surge]

* To display the results from the form you need to add the {create.form.x} variable to your Ticket Message
I'm sure it's also documented somewhere

[dapper depot]

Ok thanks

[iron night]

Gave +1 Rep to @rustic gale

[onyx osprey]

Heya i need help with posting my ticket panel in a channel with the new update

[cobalt fractal]

go to panel configs, then click "send"

[onyx osprey]

Ok thanks

[iron night]

Gave +1 Rep to @cobalt fractal

[cobalt fractal]

np

[cobalt fractal]

(and then select a channel where you want it to be posted in ofc)

[onyx osprey]

Ooo ouch

I see waht to do but it failed

[cobalt fractal]

ah

[onyx osprey]

Ive clicked a category and a channel so sorry for the interruption

[abstract hinge]

الاشتراك المتميز يكلف ستة دولارات. مزيد من المعلومات هنا: https://tickettool.xyz/premium

[lavish yarrow]

can someone help why is the bot offline in my server?

[abstract hinge]

Maybe the problem is in the bot's shard

[hasty garnet]

I need help with subscriptions

[lavish yarrow]

do i wait for it to be available while the bot's down or i have to do smth?

[steady viper]

Offline.

[jade topaz]

hmmm mine just keeps saying this interaction failed

[drowsy island]

same

[abstract hinge]

Wait

[jade topaz]

nah i fixed it

my discord was out of sync also how do i make it ping me

[abstract hinge]

in the ticket?

[jade topaz]

yea

nah it was my whole account nothing worked cause i got kicked from wifi

[rough ocean]

How do I solve " interaction failed" message?

[jade topaz]

idk

i restarted discord and it fixed it @rough ocean

[rough ocean]

hmm let me test it

[abstract hinge]

bot can only ping assistant roles but not their account

[jade topaz]

mk

then how do i ping assistent roles

[abstract hinge]

Panel config -> Ticket Message -> Embed Edition (and write this {@Role Name} )

[jade topaz]

ty

[rough ocean]

Nope, same issue. Happening with me and 2 other guys who aren't even on my country, still getting "This interaction failed" message when trying to close a ticket

just tested discord web, same issue

[abstract hinge]

check whether there is permission so that not only assistants can close the ticket

[rough ocean]

on dashboard panel?

[abstract hinge]

Panel Config -> Permissions

[rough ocean]

yeah its indeed permission, trying to fix it lol, is there a way to reset bot's role permission?

[abstract hinge]

Kick him and add again (maybe)

[rough ocean]

did it, sadly this didn't work lol

its working on another server, so it's a local issue

[oak sapphire]

is there a way to make people only be able to have one ticket open from a multi panel?

[jade topaz]

bot down?

[plucky creek]

Why bot down ?!

[scenic plinth]

Because it happens.

We will wait a few minutes to see if it restarts itself, in the meantime it is not expected to work properly, so don't ping staff in the meantime or flood the channel with "whY IS tHE BoT DoWN" because we'll just mute, read first, thanks 🙂

[plucky creek]

okay

how make this

[cobalt fractal]

y'all should make an autoresponder with @iron night whenever someone says "why is bot down"

[plucky creek]

How to be connected in a server and another server is not connected

[raw furnace]

dont even remember the last time i saw ticket tool bot online

[scenic plinth]

I literally gave you an answer to this... twice.

[frail ember]

hi guys

how can i turn on this

pls ping me when u reply

[cobalt fractal]

go into interegations in your server settings then find ticket tool and enable admin perms or just simply find the ticket tool role in server settings --> roles --> permissions --> enable admin perms

[scenic plinth]

Developer has now been made aware of the servers offline and will work on a fix soon, and before you ask anyone, no, there is not an ETA on a complete fix, so don't spam support or someone helping here because your bot is not working. Thanks!

[frail ember]

ok sry i didnt see that msg

[scenic plinth]

Most don't.

[steady dew]

Say the terms

[slim nest]

Does the bot have an outage?

because...

[slender minnow]

@slim nest

[slim nest]

ah

ok. Sorry 😅
I should scroll next time...

[viscid hare]

Hi, the ticket bot stopped working. It's showing that it's turned off.

[slim nest]

@viscid hare

[viscid hare]

Ty

[slim nest]

and, why is this still online? 0.o

[plucky creek]

error 404

[slim nest]

😂

[green zinc]

Hi

[slim nest]

alright

[green zinc]

Please help me

I want to open a ticket channel, but there is no create ticket button.

[plucky creek]

Please do not delay the return of the bot because my work has been stopped due to the bot not connecting to the Internet

[slender minnow]

Hi, can I see a screenshot?

[wary turret]

man this is taking too long to be solved

[pine finch]

can i know what is taking so long?

[slender minnow]

Hi, my apologies that resolving your issue is getting delayed. Do you have a ticket open with us?

@pine finch ^

[pine finch]

?

[slender minnow]

ah mb, i read it wrong

[pine finch]

lmao

happens ngl

[wary turret]

no, but i dont think thats necessary. Everyone knows whats happening is damaging servers a lot because of the ticket bot being down

people are probably thinking over a bot switch

if this doesnt get solved asap

[slender minnow]

ah yes, it was a bit unstable for the past few days but our dev is working hard to make the best experience for the users ^^

[wary turret]

well i suggest you of making the bot paid only and prevent this happening again because this is a catastrophe

[slender minnow]

we have a premium bot for premium servers that has a better response speed and uptime ^^;

[pine finch]

how do i add diffrent panels? or that things i create to open a ticket

[slender minnow]

multi panels?

[pine finch]

ye

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[pine finch]

alr thank u

[slender minnow]

refer above

[pine finch]

do i need to buy prem?

[slender minnow]

nope

[pine finch]

alr

it doesnt let me it some why bruh

[slender minnow]

wdym?

[pine finch]

when i try to edit anything in it it doesnt

can i invite u and u do everything? like invite u to my server and gib u perms to

[slender minnow]

nope

[pine finch]

alr

[slender minnow]

save and then update/resend the panel

[pine finch]

alr

yep still

it doesnt let me edit message content or embed editor

but i can edit other

[sleek ether]

How do I get ticket bot like this in a channel in my sever?

[pine finch]

from configs panel

[sleek ether]

Okaii so I create a panel what would people name it usually it says new panel 1

[pine finch]

Support/Reports

or somthing like that

[sleek ether]

Okaii so this comes after I’ve made it

[pine finch]

see if u want anything else and if u do just do it and if u dont go on send and choose the channel u want the ticket to be on

[sleek ether]

Ohhhh Shìt thank you‼️‼️😭this been stressing me out W support @pine finch

[iron night]

Gave +1 Rep to @pine finch

[pine finch]

np

[pine finch]

this is wat is shows me when i go on panel config

any idea wat to do?

[slender minnow]

go to drop down style

Please do not spam

[worthy osprey]

WTF

[slender minnow]

if you need help, simply ask or #🎫│make-a-ticket

[prime bridge]

Successful Timeouts: 1
Unsuccessful Timeouts: 0
Reason: Spamming emojis
Moderator: @scenic plinth

[scenic plinth]

You were told not to already.

🙂

[slender minnow]

there's always someone lurking

[abstract hinge]

What happened?

[onyx osprey]

Hello Again Does anyone know how to fix this error i keep seeing?

[scenic plinth]

What are you doing when this happens?

[rustic gale]

That undefined is typically because you enabled the premium bot but didn't invite it

[onyx osprey]

Ohh

[rustic gale]

Or because you removed the primary bot but didn't enable the premium one

[onyx osprey]

I get it

Hold on ill try inviting premium

[rustic gale]

Have a look in Server Configs in your dashboard

[onyx osprey]

Ty

[pine finch]

How?

[wary turret]

seems like that bot is down also

[rustic gale]

Why would you say so?

[wary turret]

cant confirm but saw someone in the chat that said it

[rustic gale]

The premium bot should be 100% up currently.

[pine finch]

Thx

[iron night]

Gave +1 Rep to @rustic gale

[stuck umbra]

Hi I was wondering if there was a way to create a custom command. For example a user submits a ticket, but it need to go to another support department. So I type /cst in the message and i automatically displays another message. Is that Possible?

[rustic gale]

Not with slash commands

But you can use tags

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[rustic gale]

This, for example, is a tag explaining tags, which i pulled by typing the $tags command

[stuck umbra]

Got it. My only other question is, is there a way in the ticket (for mods only to see) a legend of commands? Just so they can remember what command does what.

[rustic gale]

Use /help commands and you'll see this

[plucky meadow]

When a user makes a ticket. How do i set it up to ring a role when the ticket 001 is made?

[blissful atlas]

Where is ticket support?

Can i join portguese support team?

[rustic gale]

Include a role mention in the ticket message:

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[rustic gale]

#🎫│make-a-ticket

[rustic gale]

When new staff is wanted, applications will be posted in #📣│server-news

[blissful atlas]

Lol

Isnt portugueee open?

[rustic gale]

Not currently

[blissful atlas]

Ok sad

[blissful atlas]

Espero que abran pronto y felicidades al personal del mes

[clear lava]

السلام عليكم

عندي مشكله

[abstract hinge]

أيها

[clear lava]

ابي اسأل اول بعدين بقلك هل بوت التكت البريميوم في تجربه مجاناً لمده ٧ ايام صح؟

[abstract hinge]

نعم إنه كذلك

[clear lava]

طيب ياخوي انا سويت التجربه بس معرفت كيف ادخله

انا سويت تجربه بس ماعرفت كيف ادخله @abstract hinge

[abstract hinge]

ماذا بالضبط للدخول؟

[clear lava]

نعم ابي اعرف كيف ادخل البوت البريميوم انا سويت تجربه بس ابي اعرف كيف ادخله ماعرفت

@abstract hinge

[abstract hinge]

تحتاج إلى الانتقال إلى لوحة الخادم الخاص بك وسيكون هناك زر إصدار تجريبي مميز في الأعلى

[clear lava]

طيب ياخوي انا ضغط على هذا الزر بس ابي اعرف كيف ادخل البوت البريميوم

@abstract hinge

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[jade topaz]

How do I get pings for giveaways?

[rustic gale]

Inviting the premium bot is not necessary, and we don't recommend that you do it with the free trial unless you plan to get a full subscription. All premium features are available in the basic bot too.

[robust sandal]

دعوة الروبوت المميز ليست ضرورية ، ولا نوصي بالقيام بذلك مع الإصدار التجريبي المجاني إلا إذا كنت تخطط للحصول على اشتراك كامل. تتوفر جميع الميزات المتميزة في الروبوت الأساسي أيضا.

English (en) → Arabic (ar)

[rustic gale]

#📂│information -> Self Roles -> General Roles

[jade topaz]

Alr thanks man

[iron night]

Gave +1 Rep to @rustic gale

[clear lava]

Inviting the premium bot is not necessary, and we don't recommend that you do it with the free trial unless you plan to get a full subscription. All premium features are available in the basic bot too.

[clear lava]

Ok

[abstract hinge]

when is the next recruitment for a support?

[scenic plinth]

When there is an announcement in #📣│server-news, currently if anything, we are only looking for Portuguese Support Team members. Although to my knowledge, all applications are closed.

[abstract hinge]

thanks (i don't know portuguese)

[iron night]

Gave +1 Rep to @scenic plinth

[abstract hinge]

Is the "support only" function turned off? @grizzled iron

[rustic gale]

Look in Panel Configs -> Permissions -> User Opened

At the left of each permission is either a green dot 🟢 or an orange dot 🟠

If it's orange, that means Ticket Tool is missing that permimssion and can't toggle it. In other words, that permission can't be set to or in the Permissions menus, only

If you want to toggle that permission for ticket users/roles, you need to grant the Ticket Tool role that permission in your server

i.e. in your server's role settings

[trim flower]

Hi, so I bought the Pro thing and I just wanted to know how do I add it to my said so server?

[rustic gale]

The Pro thing? Do you mean a premium subscription?

[trim flower]

Yes, so sorry.

[rustic gale]

If you bought it it should be active already

[trim flower]

I meant how to use the bot though, it said it came with a bot.

[rustic gale]

You can use the premium bot, which is optional

[trim flower]

How do I add it?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[rustic gale]

Here's how.

[trim flower]

Thank you!

[rustic gale]

Apologies @grizzled iron I've been informed that this feature is currently bugged and every permission is shown with an orange dot

Safest thing to do is give the bot all permissions in your server

You can also #🎫│make-a-ticket and we'll take a closer look

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.
> Once at the dashboard we will need to click Create Panel.
> Enter a panel name (Fill in any optional settings you want).
> Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:ID> command to diagnose possible permission issues with the bot.

[gilded verge]

@jade topaz, please check

[humble sequoia]

How can I grant my team access to tickets?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the General options menu
5. Select your Support Team Roles
6. Save changes

[gilded verge]

and

[topaz crest]

can you change the color of the side strip of the embed the bot posts?

[drowsy dirge]

can someone help me? How do i create multiple buttons for the bot?

how do i change this emoji?

[humble sequoia]

━━ moved to ticket ━━

[covert swallow]

Yes

[sand rose]

how do i give my moderators access to be able to see, close and delete tickets?

[jade topaz]

Should be a role you give them no?

[rustic gale]

This reaction means the question was moved to a ticket

[abstract hinge]

Hi
Panel Config -> Message Panel <a:CH_PepeRave:1020614187141042196 >

[abstract hinge]

You need the name and ID of the emoji as specified here

[rustic gale]

This message means the question was moved to a ticket:

[humble sequoia]

━━ moved to ticket ━━

[rustic gale]

Responding to such questions is not necessary

[jade topaz]

bonjour j'ai besoin de vous pour configuré le bot

[primal zealot]

Sup, anyone else has issues with tickets not getting moved into the selected section upon closing them?

It was all working perfectly but all of a sudden it doesnt work anymore.

[abstract hinge]

https://docs.tickettool.xyz/general/setup

[primal zealot]

I see that it was in bug reports already. So probably being worked on?

[abstract hinge]

it works

[jade topaz]

the ticket channel won't let members send images. is this a new feature or are there perms i haven't enabled

[drifting path]

Uhm 😭

[jade topaz]

ça veut pas

[native gate]

Is ticket tool down for anyone?

[tepid coral]

Down here too

[native gate]

Thanks, any idea when it will be back up

[iron night]

Gave +1 Rep to @tepid coral

[jade topaz]

how much votes should I have to get 1 month code for Premium ?

[dense garden]

is ticket tool offline?

suddenly stopped working in my server

[tepid coral]

Not for all servers. I have TicketTools on several servers and one server doesn't work, another works

[dense garden]

can i send the image?

[dense garden]

ohh, is there a way to fix it?

[tepid coral]

Unfortunately I don't know :/

[jade topaz]

@tepid coral

[dense garden]

ok

[rustic gale]

The bot is down in a few servers due to a backend issue. If it stopped working in yours, that's probably why.
The developer has been contacted about this. Please be patient while they fix the issue. Don't ping staff or make tickets about it as there's nothing else we can do.

[rustic gale]

30 days = 60 votes

This is incorrect by a factor of 10

[rustic gale]

Try again now. That's temporary

Also be patient with the buttons please

[rustic gale]

By default users don't get the Attach Files permission in tickets. They inherit it from their role permissions. If they don't have any role with the permission they will be unable to send files

If you don't want to grant them the permission server-wide, you can grant it to them in tickets this way:

Panel Configs -> Permissions -> Edit User Opened Permissions

Give them Attach Files, and just in case, Embed Links as well. Then close and reopen any existing tickets to make sure the new permissions are applied to them

[rustic gale]

It's usually because the category filled up.

[humble sequoia]

Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

[rustic gale]

—
Lastly, let me repeat this

The bot is down in a few servers due to a backend issue. If it stopped working in yours, that's probably why.
The developer has been contacted about this. Please be patient while they fix the issue. Don't ping staff or make tickets about it as there's nothing else we can do.

[strong quail]

I put the bot on one server and it is offline, but when I put it on another server it is online? how can I solve this?

[scenic plinth]

If you read, maybe it would answer your question.

I am going to make this extremely clear for those who just do not want to read or cannot read....

Yes, we are aware Ticket Tool is offline for some servers, not all. It may be offline for one of your servers, but appear online for another.

This is not a bug report. This does not give you an excuse to ping or direct message staff members. You will be kicked if you direct message staff about the outage or make a bug report in the meantime until this is resolved. Staff will likely not answer questions in result of the outage here, because we have given you multiple answers. Read the message and you will be fine.

- Yes, the developer has been notified and there is not an estimated time or ETA on a fix. We will provide one once it becomes available. 

https://media.discordapp.net/attachments/771887985931059200/813811437255393370/3dtext2gif_bgntlhlhhbir.gif?width=450&height=225

Also send that while I think of it.

[jade topaz]

aww : (

[abstract hinge]

quoi exactement?

[abstract hinge]

Create a panel and through it choose which channel you want to send to

Кста Ава не очень

[scenic plinth]

Я уверен, что он свяжется с вами, как только сможет, если он захочет написать прямое сообщение, пожалуйста, наберитесь терпения.

[rustic gale]

The most i've seen is 56

But it could be more

[iron night]

Gave +1 Rep to @rustic gale

[undone vapor]

what do you mean?

[humble sequoia]

Ticket Tool Help Menu

Ticket Tool is the only ticketing bot you'll ever need! Explore its features and set the best ticket system for your server!

<:CommandIcon:1018980659064221746> Commands

Browse through Ticket Tool's commands list and find new utilities!

<:TextIcon:1018980662881030144> FAQ

Solutions for the most frequent questions our users have when implementing the bot on their server.

<:Setup:1034174646788030664> Setup

The steps to follow when setting the bot for the first time on any server

[undone vapor]

you cant create a dashboard

the dashboard is at https://tickettool.xyz

?

[primal zealot]

Actually that was the issue. We have very man tickets. So probably just need some more Archieves THANKS!

[undone vapor]

#🎫│make-a-ticket

[untold plank]

Anyone have any clue as to why Ticket Tool has decided to stop working on my server? No settings have been changed

[undone vapor]

try checking #📣│bot-news or the status page, ticket tool loses shards sometimes

[rustic gale]

Why not just transcript and delete the tickets?

[abstract hinge]

Так ти прими

[abstract hinge]

👍

[jade topaz]

thank you so much!

[iron night]

Gave +1 Rep to @rustic gale

[ornate abyss]

are there players with 1163? Urgently needed

[fair halo]

How come that I have double buttons?
If I enable the button it gives me 2x "SCUM support"
If I disable the buttong it doesn't show any "SCUM Support"

[undone vapor]

attached panels

[fair halo]

Aah

I also attached it, that could be the cause

[abstract hinge]

@fair halo

[fair halo]

I feel a bit lost in the new UI on the website. Haven't been there for a long time 😛

But I think it's good 😄

[undone vapor]

reply "thank you" to a person that helped u for give them a rep

[fair halo]

thank you

[iron night]

Gave +1 Rep to @undone vapor

[fair halo]

thank you

[undone vapor]

np

[ancient sleet]

My site didn’t update, any help??

[hazy ore]

Hey Skillz, tell me, what happens when you access the site?

[abstract hinge]

@jade topaz

[jade topaz]

Is changing emoji in buttons free?

[abstract hinge]

Yes

[jade topaz]

Thanks

[iron night]

Gave +1 Rep to @abstract hinge

[abstract hinge]

what exactly is not working on your site?

to receive thanks from people

[iron night]

Gave +1 Rep to @sonic parrot

Gave +1 Rep to @abstract hinge

[abstract hinge]

np

[tiny sable]

Is there some ETA for the bot backs on again?

[final elk]

Hello, The bot it will restart when?

[abstract hinge]

🤷

[plain lantern]

It’s on

[final elk]

All right

[tacit girder]

it says this, why?

i have added it to my server

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see the steps on how to relog.

How to relog in the Dashboard.

First, you must go to the dashboard. Once you are there, click on your avatar on the top right. after you click it, you will see a button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also click here to log out immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[tacit girder]

i have tried that

[covert swallow]

Your cluster is probably restarting

Wait a few minutes

[tacit girder]

i have waited in 10 min

[fresh badger]

Hi so two questions I have

1. Is there any way to automaticly add and remove someone from a role when they make or delete a ticket?

2. Can anyone else see our conversation in the ticket channel?

[safe mauve]

Hi, my Panel Configs won't let me make tickets

I attempted relogging but that didn't help either

[safe mauve]

I already had tickets made from before and I wanted to update them but only this shows up

The ticket still works, and I am also the server owner

Attempted on a different server and it just shows same thing

[safe mauve]

the + button and v button don't do anything either

[rustic gale]

Yes, but it's a premium feature

[rustic gale]

Try enabling Javascript and/or try with a different web browser

[tribal kestrel]

The bot hasn't back online on my server?

[rustic gale]

What's the server's name

[tribal kestrel]

There is no news on #📣│bot-news

[rustic gale]

What's the name of the server?

[sullen shard]

Sorry I'm Quain actually, I just send a server link and been banned. The server name is Meson

Should I create a ticket for this issue?

It's premium tickettool.

[rustic gale]

It no longer is

The subscription expired