🆘│community-support

[lunar solar]

If you've done that and created a new ticket and they still can't see the tickets adjust:
Panel Configs --> Permissions --> Support Team (Edit Opened) --> ✅ View channel / ✅ Send Messages

[fleet cove]

Thank you so much

[lunar solar]

Np

[livid arch]

hello everyone i purchased the premium ticket version and i cant seem to find how to remove the ticket tool branding, can anyone share how thats possible?

[humble sequoia]

Ticket Tool avatar/status Customisation

@pseudo glen is like another discord user; you can't control its avatar icon or status, and we cannot change it for a specific server.

However, on your server, you can change the bot's nickname

[lunar solar]

@livid arch see above ^

[lunar solar]

Unless you are talking about the panel message and footer then:
Panel configs —> Panel —> Edit Panel Message (Green button) —> Embed Editor —> Make your desired changes

After that resend the panel message or update it using the update button

[livid arch]

thank you @lunar solar ! let me try that out

[iron night]

Gave +1 Rep to @lunar solar

[lunar solar]

Np

[abstract hinge]

Text Message

[jade topaz]

I can't let my mods see the tickets

[covert swallow]

Make sure you marked them as support team

[lavish lantern]

uhh theres 2 create ticket buttons in panel for some reason, what should I do?

[covert swallow]

Looks like you linked a panel to itself

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[lavish lantern]

oh, probably I did, thanks

yes I did, thanks

[mellow sail]

FYI the documentation on the website and FAQ is incorrect about per panel ticket limits. The per panel ticket limit defaults to 1, not 3, and the setting is under "Limits" not "General Options" like the FAQ and documentation here says https://docs.tickettool.xyz/general/faqs#how-do-i-limit-the-number-of-tickets-a-user-can-create

I spent a while looking for the setting until I read someone here saying the setting was in the Limits section.

[abstract hinge]

What to do when member can't see Text Message from a bot?

[rustic gale]

Give everyone in your server the Read Message History permission

[jade topaz]

I need help

The ticket tool won’t show all my servers

[bold ermine]

Hello guys, I've invite the bot on a new server I have but i don't see it on my panel. My friend who has admin permission (as i've got) see it.
The question is Why i can't see it on my panel ?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[quasi field]

holy fuck stop this bs im editing server config and this is so annoying, keeps popping every 5 secs

[jade topaz]

Yea I can’t access my other servers……

[mellow sail]

Do you need to have premium to edit ticket message? I cant seem to do it.

I'd like the "create a ticket" message panel to have an image in it!

[rustic gale]

Images are premium only, yes

[rustic gale]

Maybe don't attempt editing your settings when the bot is in the middle of an update. It should be alright now Nevermind, i'm an idiot

[rustic gale]

It only shows servers you have dashboard access in. To have dashboard access you need either

• to be server owner
• the Administrator permission
• a dashboard role (which only users with dashboard access can grant you)

If you meet the requirements, you may still need to log out of the dashboard and log in again:

https://i.imgur.com/pojDLlL.png

@bold ermine read the above, as it applies to your case too

[jade topaz]

Hola

[subtle summit]

I have 10 ticket pannels in my server but only 9 of them are working. None of my members can open it including my staff. Ticket Tool has administration perms so don’t know what’s wrong

Shows up as interaction failed for everyone

Seems like a problem for just desktop users ^

[lyric pendant]

can someone help me setting up the bot ive been trying to do that for the last 10 minutes and nothing is working/ i dont understand

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[jade topaz]

it doesn't pop up in my servers

[rancid crow]

How do I make the ticket to get my purchase?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[covert swallow]

Purchase of what

[rancid crow]

Camo unlock console services

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

HOW TO DO THAT?

[covert swallow]

No need to yell

Panel settings > General > Support team roles

[balmy parrot]

hi guys quick question where can i get some help for constant disconnecting

from the day we were told to use that reverse thingy i dont know how to apply it

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[balmy parrot]

iok ty

[supple talon]

Hi, is there a way to automatically save tickets into a Google Sheet every time a ticket is opened? I know this has been asked in May 2021 and January 2022, the response was no then. Just checking if there's been any changes. Thanks 🙂

[next epoch]

$help

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

                **Note:** For this to work properly, Ticket Tool requires the `Mention Everyone` permission. Or the role must have the `Allow anyone to  @mention this role` setting enabled ![onswitch](https://cdn.discordapp.com/emojis/836268404309753876.webp?size=128 "onswitch")

[rustic gale]

Still no, sadly

[shut bolt]

@jade topaz the problem the user is facing is likely due to an outdated mobile app

[humble sequoia]

Update your Discord App

Devices running old versions of Discord may interfere with the proper display of interactions such as buttons or context menus. Please verify that you have the latest version of Discord, by going to the App Store, or Play Store.

Discord for the App Store
Discord for the Play Store

[shut bolt]

Have them update the app to see if it works, if not, have them reinstall it completely

[jade topaz]

Right, I’ll let them know. Thank you!!

[shut bolt]

[covert swallow]

You added text in the emoji body portion

[cobalt basalt]

hi i buyed apex premium ch frome ebook but they didnt send me active key

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[wind rune]

hi, i recently closed a tickst and deleted it however the buyer has now disputed on paypal and I need proof. is there a way i can see the ticket on the dashboard or anywhere?

Ping me once you have response

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

is there a function to save tickets into certain channel on ticket tool / ticket tool premium

and if i buy ticket tool premium does the whole server get access or what

[humble sequoia]

How do I set a transcript channel?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to grant access to
4. Open the Transcript options menu
5. Using the Transcript Channel selector, pick the channel you want your transcripts to be sent to
6. Save changes

[gilded verge]

@jade topaz, please check

[gilded verge]

but here im not sure what you mean 🤔

[jade topaz]

I own two switches. one for my son. I used the key on both devices. now nothing works. Tinfoil no longer loads the Teknik data on any device. what do i have to do to solve the problem?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[gilded verge]

@jade topaz,

[jade topaz]

hihi, i can't really explain but i bought premium, but uh how do i link it to a server?

[gilded verge]

you bought with button Upgrade, right?

[jade topaz]

oh nvm i got it, sorry for the ping the with the other mention

[long sundial]

how can I apply for translator

[lunar solar]

You can #🎫│make-a-ticket with the language you speak for the issue you are having with the Ticket Tool Discord bot

[long sundial]

I don’t have issues i mean if you guy’s need a translator to translate more things in the bot

[lunar solar]

Staff applications for different languages open via posts on #📣│server-news

If you see the language you speak accepting applications feel free to apply 🙂

[long sundial]

#📣│server-news message

this ?

[lunar solar]

Yes like that but they appear to be closed at the moment

[long sundial]

I was thinking to apply for Arabic translator

I don’t think is still open right?

[lunar solar]

I will check 2 secs

[long sundial]

ty

[lunar solar]

At this stage it appears not, keep an eye on #📣│server-news for updates regarding open applications

[long sundial]

np thank you sir

thanks @lunar solar

[iron night]

Gave +1 Rep to @lunar solar

[long sundial]

❤️

[still oar]

Hey guys how do we set ticket tool to save transcripts to a specified channel

[jade topaz]

hi read

[jade topaz]

[still oar]

Thank you

[iron night]

Gave +1 Rep to @rancid pendant

[brittle peak]

I have been permanently banned from Washiez for NSFW. What should I do next?

[undone vapor]

You are in the wrong place.

[brittle peak]

Sorry I don't know where can I ask.

[undone vapor]

You may discuss this in #💬│general-chat or in another channel.

[brittle peak]

?

[sleek vector]

What role permission do I need to allow someone to conig the dashboard?

[lament coral]

سبورتر عربي تكفون

[rustic gale]

Administrator, or just give them a dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Nov 13, 2022, 4:31 PM

[long sundial]

تقدر تفتح تكت للمساعدة في اللغة العربية #🎫│make-a-ticket .

[robust sandal]

Sporter Arabi, please.

Arabic (ar) → English (en)

[rustic gale]

#🎫│make-a-ticket has Arabic support

[jade topaz]

how do i make it so that

users cant close tickets by pressing the close ticket button

[sullen rapids]

The panel in my server won’t send, it says it’s because it doesn’t have access to the channel but it’s able to send this:

[gilded verge]

"invalid emoji" 🤔
are you sure you chose the right emoticon for panel?

[sullen rapids]

I used ⭐️, would that not have worked for some reason?

[gilded verge]

Could you provide the server ID or name?

[sullen rapids]

Bumble SMP i think

1029831779525328916

[gilded verge]

please try to change to this: ⭐ and let me know if it worked

[sullen rapids]

Ok thank you!

[ocean aspen]

Someone knows what it is?

[gilded verge]

yep, you can't have more channels than 500, this is Discord limit

[ocean aspen]

500 ticket channels, or 500 general channels?

[undone vapor]

500 ticket channels

I don't think there's a limit for not ticket channels

[gilded verge]

if i remember correctly, 500 channels applies to the entire server (all channels) 😳

[ocean aspen]

I'm far from 500 open ticket channels, as shown in the image

[undone vapor]

Yeah

[ocean aspen]

but if this information here was true, it changes the story

[wide mesa]

Hi

How may i put more than 1 button to create a ticket

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[upper flower]

• Support is currently closed. Please read #📣│server-news & #📣│bot-news for more details -
  DMS to TT Staff are not allowed, if you are caught DMing staff - there will be moderation action taken

[shut bolt]

We are back!

[final sierra]

hey, you guys don't have a question that I have. on the automated support channel but I need help one creating a panel channel. It shows different from the tutorials I've seen. I can also show proof

These are the proofs.

[modest thorn]

Why is it when I try to make a panel it won’t let me press create I keep pressing it and it won’t work?

[slender minnow]

click the + to create a new pane;

panel*

the guides are a bit oudated and is being worked on

[modest thorn]

White wolf

[final sierra]

I have

I've tried the + & the green button

[modest thorn]

It won’t let me create a panel it just keeps loading and it won’t let me advance

Someone pls help idk why it won’t work

[shut ferry]

Same

Someone help

[charred trench]

I bought the Ticket tool premium and it does not recognize it

[midnight vine]

guys give me a hand me that I cant create a panel How do I do this?

[modest thorn]

Bro it’s not letting me make panel so anoyying been trying all day

[slender minnow]

which platform did you made the purchase on?

[shut ferry]

fr

[slender minnow]

@modest thorn
https://i.imgur.com/aXOcsc4.gif

don't you see this popup?

[charred trench]

Discord

[modest thorn]

Yes I do

But when I click create it won’t do anything

[shut ferry]

I do but when I press create it dosent redirect me

[charred trench]

Do you want me to send you the invoice? 😦

[slender minnow]

run /premium in your server to check the status

[charred trench]

How?

[midnight vine]

there is no action even when the button is pressed

[slender minnow]

you need to name the panel and click create

[shut ferry]

I did

[modest thorn]

We did

Named it and still won’t work

[shut ferry]

fr

[slender minnow]

use the slash command to check the server status

and i gave you your role 🙂

[slender minnow]

so what happens when you click create?

[shut ferry]

Nothing

[modest thorn]

Don’t redirect

[shut ferry]

Yes

[slender minnow]

can you guys please open a ticket so that our team can assist you?

[modest thorn]

Try it for yourself

I DID lol

[slender minnow]

already done, and i made a panel so i dont think its broken

[modest thorn]

Well for others it is

[midnight vine]

someone to help me......

[charred trench]

Can I contact you via MD? Open a ticket but my main language is Spanish.

[slender minnow]

sorry but my dms arent for support, feel free to open a ticket and our team will assist you

[kind umbra]

Hello, I just paid the bot membership through discord but on the discord server it only shows 1 day and a few hours (of the free trial) shouldn't they add the 30 days I paid?

i see this :

[charred trench]

I already opened a ticket

[rustic gale]

No, the free trial is a separate thing basically

[kind umbra]

oh okay, ty

[iron night]

Gave +1 Rep to @rustic gale

[modest thorn]

Anybody have any idea how to solve the not being able to make a pea ‘em problem

[crystal halo]

I cant create a panel

[north forum]

all i can say is what i read if your having a problem open a ticket you know since this isnt a bug. . .

[midnight vine]

I cant create a panel.............. can you help me...?

[north forum]

everyone thats said this is having the same problem there is currently no fix until a Dev can look into this as far as i know cause all support will run in circles

[midnight vine]

thank u 4 ur reply maybe it's better to wait

[north forum]

:/ idk they just fixed one problem and when i tried to let them know this was an issue to support said it wasnt a bug.... which now its clear it is

[fresh sinew]

🤓

[midnight vine]

I'll wait until it works........

[crystal halo]

Same

[jade topaz]

Ur a 90s guy that’s why

[north forum]

yea an grew up with computers so im pretty sure id know a thing or two

[north forum]

everyone that was having this issue please check and see if your still having the issue it seems to be resolved

[rustic gale]

Refresh the page, then try again

[modest thorn]

Thank you for the hell stff

[limpid raven]

How to change the language on the site?

Previously it was possible......

[plain surge]

It was there before yes

It currently isn't though, after the maintenance

[desert wolf]

how to fix

[gleaming bloom]

can i change the texts of it? so like i can have fonts on it?

[cinder holly]

How do I buy premium

[jade topaz]

How can i add cooldown to tickets?

[proper parcel]

HELP ME.

[errant blade]

I have the same problem

[proper parcel]

HELP ME PLEASE!!

[humble sequoia]

━━ moved to ticket ━━

[atomic comet]

Why cant anyone with the member role in my server open a ticket

It says you don't have the permission to

Even tho I checked things 10 times up and everything should be fine with the perms

Could someone help me out please?

[atomic comet]

Support can you please help me?

[jade topaz]

Can you invite me to your server?

Maybe i can try to help you

[atomic comet]

Sure

[lunar solar]

Looks like you enabled Support Team Only on your Create Ticket button, fix:
Panel Configs --> Buttons --> Create Ticket (Edit button) --> Untick Support Team Only so it looks like this: but Red

[oblique eagle]

Hello for some reason the bot doesn't show the transcript, Open or close

[lunar solar]

You don’t see the message or the buttons? After the ticket is closed?

[oblique eagle]

Yeah,

[lunar solar]

Well which one?

The whole message?

Or just the buttons?

[oblique eagle]

I don't see both.

[dire jolt]

how do i buy premium?

[lunar solar]

Ahh too easy you need to enable Two Step Ticket to see the moderator message

Panel Configs —> General —> Enable Two Step Ticket

Just confirming we are talking about this?

[oblique eagle]

Yes

[lunar solar]

This will fix that then

[inner robin]

كيف يمكنن انشاء اكثر من زر لنوعية تذكرة ... مثلا نوعية لـ تقديم ادارة داخل تيكت و النوعية الثانيه للمساعدة . كيف

[jade topaz]

كيف يمكنن انشاء اكثر من زر لنوع

ادارة داخ

كيف يمكنن انشاء اكثر من زر لنوعية. ادارة داخ

[lunar solar]

You can buy premium by clicking the Upgrade button when you click on @humble sequoia, invite it to your server first

[jade topaz]

...ت و النو

[oblique eagle]

Thanks your great at helping!

[iron night]

Gave +1 Rep to @lunar solar

[lunar solar]

Np

[jade topaz]

كيف يمكنن انشاء اكثر من زر لنوع
ادارة داخ

[dire jolt]

tysm hun

[lunar solar]

Np

[jade topaz]

كيف يمكنن انشاء اكثر من زر لنوع
ادارة داخكيف يمكنن انشاء اكثر من زر لنوعية. ادارة داخ

[inner robin]

How can I create more than one type of ticket button ... For example, a type for submitting an administration within a ticket and the second type for assistance. How

[dire jolt]

it didn’t let me add the bot

[lunar solar]

You can do it via the free bot if you you’ve already got it in your Discord

[dire jolt]

i do have it already

[lunar solar]

You must keep whichever bot you use the upgrade button on in your Discord though

It doesn’t matter if you have both

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[dire jolt]

i’m confused lol i’m sorrryy

[lunar solar]

@jade topaz

[lunar solar]

Sorry the channel is a little busy, if it’s easier #🎫│make-a-ticket and I can work through it with you

[lunar solar]

You can use Attached Panels (Multi Panels)

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[lunar solar]

For each button you need a different panel

Create the amount you want

Then attach all of them to one

Don’t attach that panel to itself though

[jade topaz]

I am russian😅

[lunar solar]

Was the above not Arabic?

[jade topaz]

Yes😅

[jade topaz]

And I am Russia)))

[lunar solar]

I don’t believe we offer Russian support but we do have Arabic if you need it. Or if you are fluent enough in English we can assist that way but as per #📂│information —> Rules this channel is English only.

[steady sparrow]

anyone knows what happens with this? same problem

[rustic gale]

We don't know. Probably a bug. The developer has been made aware and will work on the issue shortly

[steady sparrow]

great 🙂

[wanton blade]

Is ticket tool down?

[rustic gale]

It shouldn't be.

[digital elk]

it's down in some servers :p

[wanton blade]

Hmm none of my tickets are working just says interaction failed

[rustic gale]

Try using the /ping command

If that works, try using the /debug command

[digital elk]

https://i.gyazo.com/1c31d685f3dfc803e863462024b02d03.png

[rustic gale]

Hmm

[trail flume]

the bot is offline on a few servers

[inner robin]

How do I change the language of the Dashport Control Panel?

[pale pilot]

@trail flume @wanton blade @digital elk can you guys give me your server ID?

[wanton blade]

Yeah, how can I find that

[pale pilot]

right click on your server. You may need to enable developer options in your settings

[cyan agate]

HOW DO I GET MORE THAN ONE TICKET PER PERSON AT A TIME?

[pale pilot]

no need to yell lol

go to limits in your panel configs

[cyan agate]

work computer haha its always set to caps

[digital elk]

1037221443852832768

[wanton blade]

929941519232823306

[cyan agate]

not really sure where to find that tbh

[pale pilot]

can you share a screenshot of the bot being offline?

[digital elk]

https://i.gyazo.com/87cbd541207c1ac09f62c7b254604ab2.png

[pale pilot]

but you know where to find the panel configs right?

[cyan agate]

had someone else set it up and it isnt doin what i need it to do was hoping it was an easy fix im new to this

[inner robin]

..

[pale pilot]

our developer is on it

[cyan agate]

no i dont

[pale pilot]

one cluster is down

[pale pilot]

and the dashboard? lol

[humble sequoia]

https://tickettool.xyz/manage-servers

[pale pilot]

select your server and then go to panel configs

[wanton blade]

Did u get my server Id buddy

[pale pilot]

it was just to find out what the problem is. It has been identified and is now being fixed by our dev

[wanton blade]

Ah nice ok thank you

[cyan agate]

im not seein panel configs

[pale pilot]

what do you see?

[digital elk]

ur looking at ur discord settings, not the ticket tool dashboard

[pine scaffold]

@cyan agate

[digital elk]

also, thank you lukas for having the dev look into the outage 💪

[cyan agate]

thank you guys i got it now!

[jade topaz]

cant see my server in manage servers

[snow steppe]

Hi

[digital elk]

is ticket tool currently down in ur server?

[jade topaz]

yea

[digital elk]

wait for it to go back online

[jade topaz]

ok

[snow steppe]

@digital elk

[static acorn]

me too

[pale pilot]

Ticket tool is currently down in a few shards. So if your bot is offline, it's because of that. Our dev is currently on it

[reef vigil]

Hey guys, I have a quick question. with Ticket tool when you set up reaction panels. to open a ticket, is there a way to make the reaction automatically be removed. so other people cant see which applications have been applied for? a little like MEE6 can do with role reacts? thanks in advance!

[proper parcel]

I tried again after deleting the bot. now fixed

[jade topaz]

Hey my bot offline

[neon slate]

Servers down 👎

[steady sparrow]

like kick it and reinvite or delete all the panels and start over ? 😛

[open junco]

Ticket tool randomly stopped working and showing up in ticket tools server list. It's still in my server and not responding to commands I've removed and re added but nothing

[spring spire]

Yeah the bot (premium one at least) is definitely dead

Interaction failed

[jade topaz]

^

[slender hawk]

i have setup the right perms and still saying this anyone know why?

i have

saying this

[cobalt wagon]

Bot down for anyone else?

[spring spire]

Yeah #🆘│community-support message

[sudden vine]

on my server , the bot just lay down , does not work and is not even online , although everything was fine for about a week, what can it be related to?

[undone vapor]

#🆘│community-support message

[undone vapor]

@sudden vine

[sudden vine]

sorry, thanks for the help

[iron night]

Gave +1 Rep to @undone vapor

[undone vapor]

no problem!

[tranquil ember]

Hi , quick question, how can I put a timer ⏲️

say 2 hours after opening

[frank walrus]

:(

[winter carbon]

+1

[abstract hinge]

Wow my bot working

[lusty summit]

Ticket tool is up and running now

[boreal hare]

whenever we use commands it's used twice

same goes with closing the ticket, any way to fix this issue?

[scenic plinth]

I am going to say this once and once only, so you all have something to go off of and stop panicking. We are aware of issues of double sending, bot being offline, what not. The developer was made aware a while ago and no, there is no ETA unless someone says, do not make bug reports because of this, I am saying this now, punitive action will be given.

And no, don't reply to me asking why it's offline... I am not going to respond to you, you saw the message to ping me, you can read it.

[jade topaz]

why is it offline?

[scenic plinth]

My exact point everyone.

[teal jungle]

me too

[jade topaz]

me three

[teal jungle]

😂

[teal jungle]

hahahahaha😂

[boreal hare]

ah okok, i thought it was an issue on my end with the set up - thank you

[jade topaz]

does ticket tool support guatemala residents

[dire jolt]

premium transfers right? like it’ll be in my other server too?

[scenic plinth]

Does this still occur?

[boreal hare]

yeah

[scenic plinth]

Can you send a screenshot of your attempts so I can relay that to the developer please?

Also your server ID if this occurs on a specific server.

[boreal hare]

this is the most recent attempt just now

[scenic plinth]

Is that with slash commands, text commands, or buttons?

[boreal hare]

this occurs when im using the prefix and slash commands

buttons are fine

990527994969874493 here's the server ID, this is the only server this is occurring on

[charred light]

hi

[scenic plinth]

@solid stream Summon

990527994969874493

[charred light]

do you speak Arabic

I've encountered a problem

[scenic plinth]

Nope.

[delicate owl]

Hello, i have a issue, it does not allow me to send the panel, I get an "Undefined" error

[undone escarp]

I keep getting this error when trying to add a user

Invalid bitfield flag or number: VIEW_CHANNEL.

[scenic plinth]

Known error, working on being resolved, meanwhile you will have to add people manually.

[undone escarp]

oh okay
thanks

[undone vapor]

If you don't speak english, please make a ticket: #🎫│make-a-ticket

[solid stream]

should be fixed now

[solid stream]

Can I get an invite?

[undone escarp]

no isnt 🥲

[solid stream]

Interesting

The fix i pushed should have worked

[undone escarp]

Look the time

[solid stream]

can I get an invite to your server?

[undone escarp]

oh its german time xD

yeah i send pm

[long sundial]

If you don’t speak Arabic then move him to this channel #🎫│make-a-ticket

Don't leave him like that he need a help

[shut bolt]

Before making assumptions you should have asked if he was already on a ticket. Our team is already assisting him there. Note that this channel is an open chat in which anyone can provide help to other users, Support will always answer #🎫│make-a-ticket requests but they aren't on the obligation to assist everyone here.

[stark rune]

**Ticket Tool - Technical Difficulties Notice**

Official Ticket Tool bot(s) are currently experiencing some technical difficulties in some shards.
Please stand by as the TT Development Team looks into and fixes the issues.

Please do not spam tickets within the support server & do not keep asking in public channels.
You can view our status page here and keep an eye on #📣│bot-news!

Nov 14, 2022, 8:44 PM

[long sundial]

I know that and I respect that but he didn't have to leave him like this with the “nope” He can tell him there is a way to help

I usually don't get involved, but I'm his brother

Anyway ty you for you’re note

[scenic plinth]

Anyways.

[jade topaz]

Is it back online

[nocturne garnet]

Dont think it is

[plucky swan]

its not

[amber verge]

my server wont show up i reloged alot

[nocturne garnet]

It’s cause the bot is down

[plucky swan]

outrage you gotta wait till it fixes then you will see all the servers.

[keen sand]

Bot off

[jade topaz]

Can´t Do Anything and That´s The Problem

[shut bolt]

https://media.discordapp.net/attachments/771887985931059200/813811437255393370/3dtext2gif_bgntlhlhhbir.gif?width=450&height=225

[plucky swan]

lol

[jade topaz]

There is Even a GIF

haha

[shut bolt]

I've been using this gif for almost a year whenever we have an outage 😂

[plucky swan]

🤣

[covert sphinx]

ayoo

[scenic plinth]

Saves me time.

[covert sphinx]

ticket bot is offline. does purchasing premium increases the chances of it not going offline?

[shut bolt]

Premium has a higher uptime than free bot

[jade topaz]

How Much Is It?

[shut bolt]

$5.99 per month

[jade topaz]

per month??!!

[shut bolt]

Yes

[amber verge]

bot back up?

[jade topaz]

im a brokey

[amber verge]

ik

[shut bolt]

Once the bot is back, feel free to use the $vote command on your server

[scenic plinth]

Wonder, has anyone said anything?

[calm fog]

Meu bot está off

[jade topaz]

What Does That Do?

[calm fog]

my bot is off

[native apex]

also it's known that bot is off atm

[shut bolt]

Feel free to try it out in #🤖│bot-spam

[native apex]

Just wait

[shut bolt]

People from all languages can use this chat

[plucky swan]

I was trying to buy premium

[calm fog]

Is there any way I can call?

[scenic plinth]

Pablo, translate bot commands aren't working here....

[jade topaz]

Votes For What?

[calm fog]

He's a bot

[jade topaz]

i am so confused haha

[shut bolt]

Free premium

[jade topaz]

Nice

[shut bolt]

What does it say?

[scenic plinth]

They just don't appear, unless it's Discord going brrt.

[scenic plinth]

Estamos cientes de que está inativo, o desenvolvedor está trabalhando em uma correção 🙂

[robust sandal]

Test

Spanish (es) → French (fr)

[static mortar]

The bot is not working at the rn moment?

[shut bolt]

No, please refer to #📣│bot-news

[static mortar]

alr ty

[shut bolt]

Np

[scenic plinth]

La discordia es estupida...

[shut bolt]

lmao

[covert sphinx]

it keeps going online and offline haha

[smoky glen]

Dang I was trying to make my discord server with it and of course my luck

[jade topaz]

Same Here Bud

[covert sphinx]

do we know when it might be back up and running?

[frosty latch]

guys, the bot stops working today suddenly

is this happening to anyone?

[nocturne garnet]

#💬│general-chat

[smoky glen]

Mine just came back on anybody else?

[jade topaz]

Same

🙂

[nocturne garnet]

Mine aswell

[charred estuary]

can someone join move night and help me pls

[jade topaz]

What Do Need Help With?

[nocturne garnet]

Well on some of my servers it is

[charred estuary]

so you can do ticket

i to dumb to do it my self

[jade topaz]

You Want Me To Configure The Bot?

[grizzled imp]

My bot is not active at the moment, what is the reason?

[charred estuary]

idk how to set up it

[jade topaz]

Like To Set it Up?

[charred estuary]

yeah

[jade topaz]

I Can Help You

Wanna Go Call and You Invite Me To Your Server

or Just Invite Me

[charred estuary]

is not my but if you can tell me

[jade topaz]

It´s Easy

[charred estuary]

like i have it in my server

[jade topaz]

Just Go To tickettool.xyz

[jade topaz]

idk

[charred estuary]

on googel?

[nocturne garnet]

Doesn’t work rn cuz bot’s down

[jade topaz]

yes

[jade topaz]

For me it´s workin

[nocturne garnet]

K

[charred estuary]

i have it

[jade topaz]

Now Choose a Server

[charred estuary]

i have it in the server

[jade topaz]

WOW Great

Just Try To Go To Their Website

[charred estuary]

and it is?

[jade topaz]

.

Guys why is my bot offline

@everyone

[rustic gale]

#📣│bot-news

[jade topaz]

wow Ticket Tool is Totally Different

Thx

[wraith roost]

I'm totally not trying to drive your guys' bus or anything but...

When you post something in #📣│bot-news , pls pls pls hit the "Publish" button. My server uses the ticket tool at least 20x a day and it really catches us off guard when it stops working and our announcements chat doesn't have anything in it for Ticket Tool being down.

That's all 🙂 otherwise I love your guys' bot lol

I pay for premium, too. Not sure why it's not reflecting that. Oh well 🙂 thanks again guys! ^-^

[jade topaz]

ong

[sage belfry]

hello why i dont have permission to create tiket on other an all server that use ticket tool

nothing buton create ticket

[rustic gale]

You don't see the Create Ticket button?

Update your app

[upper flower]

Sorry about that.. we literally post and then go deal with a million tickets or fixing the bot.. so we always forget to press publish. We will do better!

[covert ridge]

I would like to know how to use the correct commands in the ticket can anyone help me?

[pine jacinth]

I paid for premium priority I have proof that I paid for it but it said I had to list a user name or some thing in order to get the title but that did not work can I still get the premium priority otherwise I want my money back

[covert swallow]

You do not have access to the dashboard in any server with a premium subscription

[wraith roost]

All good!! Thanks for being cool with the critique 🙂 you guys do good work

[iron night]

Gave +1 Rep to @upper flower

[upper flower]

Thank you for taking the time to give respectful constructive criticism. It’s the disrespectful criticism other people give that we don’t put up with..

[iron night]

Gave +1 Rep to @wraith roost

[upper flower]

Thank you for your continued support of Ticket Tool - we appreciate you 🙂

[wraith roost]

:>

[heavy vector]

hey guys how can I create category for ticket tool?

I want to have separate category so I can whitelist it for links and invites

ok im an idiot sandwich

saw the question in faq

but I have another question, which might be stupid, but I have to ask, when making category I should make it visible to default role / everyone?

[tranquil ember]

Why does the mention/ping apear as numbers

[brittle hedge]

I can't create my ticket, the option to create a ticket doesn't appear

[proper parcel]

right. I did. you should try it too!

[dire jolt]

my bot premium isnt working

how do i fix it and trasnfer it to my other server

[upper gulch]

i got a brain fart

how tf do you make it where it auto deletes the ticket when you hit the delete option

i damn sure forgot

[plucky swan]

need help how do i make so everybody has perms

theres no blacklist role

[normal imp]

Hey guys, I'm trying to set up the ticket tool to auto close tickets after 24 hours if there is no response. Is there a way to set this up?

I've been scrolling through the guides for a while a now and can't seem to find it

[rustic gale]

There is no such feature

[rustic gale]

You may have made the Create Ticket button “Support Team Only”

Panel Configs -> Buttons -> Create Ticket

make sure Support Team Only is disabled.

SInce it's a multipanel you will have to do it for every single panel

[plucky swan]

ohhhh

ok thanks

[rustic gale]

What do you see when you press Delete?

[rustic gale]

Please explain, what do you see?

[rustic gale]

All that matters is that the bot can view the category and manage channels in it

The ticket channels have their own permissions independent from the category's itself

[rustic gale]

Probably set up incorrectly

Here's how you set up a mention

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[normal imp]

thank you

[iron night]

Gave +1 Rep to @rustic gale

[heavy vector]

Thank you

[iron night]

Gave +1 Rep to @rustic gale

[gloomy pollen]

how do I add multiply buttons?

[upper gulch]

It just deletes the messages inside it but not the actual channel for the ticket

[lyric pond]

If somebody opens a ticket, is there a way to then forward the info in the open ticket to a specific channel?

[vital mortar]

How to make panel

[jade topaz]

hi, go to #🤖│bot-spam and do /help

then do (on the help menu) search, then do How to create a panel?

[vital mortar]

Thanks

[vital mortar]

He is saying to me unrefined

Undefined*

@jade topaz @lyric pond @upper gulch @gloomy pollen

[brittle hedge]

hello i was doing it wrong sorry

[tranquil ember]

It’s always been like that tho, the panel came with that variable

[tranquil ember]

Kinda just works when it wants to

2 different users, 2 different tickets

it’s weird idk who to blame, discord or tickettool

[opal cradle]

discord

[covert swallow]

Thats a caching issue

[gloomy pollen]

why u ping me

[grizzled jungle]

Howto add custom command

[undone vapor]

@opal cradle @tranquil ember

[undone vapor]

You can't add custom commands.

[grizzled jungle]

Auto add autoresponse

[undone vapor]

there is no auto respond or auto command

[tranquil ember]

I’ll just wait for it to clear on its own, my sever has 164,000 users , discord be lacking when it comes to big servers

[undone vapor]

can you send me the invite of the server in DMs, so i can check the error

[grizzled jungle]

Bro like if i type $hi
Bot will reply = hi welcome to ticket sir

[undone vapor]

as i said many times, no.

[grizzled jungle]

I got

It tags.....

[humble sequoia]

Ticket Tool Help Menu

Ticket Tool is the only ticketing bot you'll ever need! Explore its features and set the best ticket system for your server!

<:CommandIcon:1018980659064221746> Commands

Browse through Ticket Tool's commands list and find new utilities!

<:TextIcon:1018980662881030144> FAQ

Solutions for the most frequent questions our users have when implementing the bot on their server.

<:Setup:1034174646788030664> Setup

The steps to follow when setting the bot for the first time on any server

[undone vapor]

oh yeah

Dashboard > Manage Servers > Tags

[grizzled jungle]

Brother i need to do this can u help me

[undone vapor]

sure

[grizzled jungle]

I need to add the tag $reply (mentioneduser)
The bot answer will.
Hello (mentioneduser) please reply

What i need to add on tag?

[undone vapor]

idk if that's possible

[grizzled jungle]

Everyone do that

Can u send me a ss of any tag

[undone vapor]

thats possible

but not in the command

[grizzled jungle]

Ik its on tag but howto

[undone vapor]

you cannot do $reply (mentioneduser)

[grizzled jungle]

$reply {user}

[undone vapor]

no

tag is a custom command

[grizzled jungle]

Yes

[undone vapor]

not an auto responder

[grizzled jungle]

Oh ok

[undone vapor]

you can just maybe do $reply

[grizzled jungle]

I need to name the tag with prefix / or without prefix.
Like.
$reply/reply

[undone vapor]

if you are not premium, you cannot choose custom messages

[grizzled jungle]

Im.in premium

[undone vapor]

you have member role..

[grizzled jungle]

Im on another id its banned

[undone vapor]

please do /checkpremium in #🤖│bot-spam

[grizzled jungle]

For one dm promo

[undone vapor]

u need the bot to be premium

[grizzled jungle]

I need to unban it..my main id has premium

Can u unban

[undone vapor]

im just a premium subscriber

you need to ask moderators, but you need to follow rules.

not following rules = punishments

[scenic plinth]

You have asked us and have been given the option to appeal via our form that we linked in the ticket you created. We aren't going to unban your account just because you ask us consistently.

[undone vapor]

@grizzled jungle

[grizzled jungle]

Ok ok

[undone vapor]

if you already did an appeal and they declined it, you don't ask it anymore.

[grizzled jungle]

I didnt....

[undone vapor]

you did

[undone vapor]

@grizzled jungle

[grizzled jungle]

I didnt submit anything

I asked but didnt appeal i going to

[undone vapor]

they said asked

[grizzled jungle]

.ty for support and sorry for tthis

[undone vapor]

she said asked

[grizzled jungle]

https://tickettool.xyz/appeal

[undone vapor]

she didn't said

asked.

[grizzled jungle]

I appealed sir

[jade topaz]

what this

bot also have the perms

@oak shuttle

[oak shuttle]

Please no not ping the Support Team.

[vapid grotto]

Is closing with reason a premium only feature?

[slender minnow]

nope, you can use {close.reason} to add the reason

[vapid grotto]

Does it dm the owner of the ticket with the closing reason?

[trail flume]

I dont see my discord server

[undone vapor]

try reloading the page

[trail flume]

I have reload 2176253x

[undone vapor]

did you invited the bot?

to ur server

[rustic gale]

Log out of the dashboard and log in again

That's what “try relogging” means

[undone vapor]

yeah

[trail flume]

THANKSSSSS

[plain lantern]

Is it normal that in my sev ticket tool is down?

[warm stump]

mine is down as well

[brittle tartan]

Why it doesn't go ticket ?

[warm stump]

prolly their server crashed

[brittle tartan]

:(

[pallid mauve]

(This interaction failed) It gives a warning. The bot on my server is not working. What is the reason?

[warm stump]

yep yep

[light warren]

Hello

[plain lantern]

Any Modo can help with this issue?

[azure kiln]

My bot is offline ?

[jade topaz]

bot is down again

[azure kiln]

Why?

[jade topaz]

smh, seems like we're all in the hole again

[covert swallow]

We are going though a full restart to fix a memory leak

[jade topaz]

bot offline

[covert swallow]

Yes

[jade topaz]

bruh

how long

[covert swallow]

https://media.discordapp.net/attachments/771887985931059200/813811437255393370/3dtext2gif_bgntlhlhhbir.gif?width=450&height=225

[covert swallow]

Should be up soon

[jade topaz]

why am i getting this?

[covert swallow]

The bot is currently restarting

[spiral cipher]

Thanks 🙂

[elder breach]

thanks for the info

[iron night]

Gave +1 Rep to @covert swallow

[covert swallow]

No problem!

[fast bluff]

How long?

[covert swallow]

Should be up soon

[plain lantern]

You’re a real saver thanks for all you help it means so much to me that you take your own time to answer to us! Appreciate it

[iron night]

Gave +1 Rep to @covert swallow

[fast bluff]

Mk

[fervent flax]

Eyy I didn’t even have to ask to figure out the issue XD

[vapid glacier]

my customer cant open ticket Did something happen?

[split blaze]

#🆘│community-support message

[vapid glacier]

Thanks 😍

[proper viper]

why ticket tool bot stopped working rn?

[split blaze]

#🆘│community-support message

[eternal mesa]

Is there an actual ETA that’s not just “soon” ?

[proper viper]

how many time for restart?

[covert swallow]

If you want me to lie there can be

[stark rune]

**Ticket Tool - All Systems are now __Online!__**

All Ticket Tool systems are fully online again! We apologize for any inconvenience this may have caused on your server.

If you are still experiencing any problem with Ticket Tool, please reach out to the <@&540295656720302081> within a ticket here, #🎫│make-a-ticket

Nov 15, 2022, 8:40 PM

[solid stream]

Alrighty..

Anyone here getting duplicate responses anymore?

--Opened it back up

[shut bolt]

Channel reopened

[timber dagger]

How do I get the bot to send a ticket message?

[late hearth]

How do i apply for Arabic support team?

[covert swallow]

$staffapps

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_br: Portuguese
:flag_es: Spanish.

[covert swallow]

Follow this guide

[late hearth]

Ohh

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[late hearth]

Arabic support applications are not closed

But when i tap the button is says you dont have permission?

@mystic hound

Oh sorry

[covert swallow]

If you dont have permission to open an application it means applications are closed

[weak path]

I need a refund, where do I go to for help ?

[covert swallow]

Open a billing ticket

[weak path]

Thanks you @covert swallow

[iron night]

Gave +1 Rep to @covert swallow

[weak path]

@iron night sorry I did not know where to go sorry

[gilded verge]

@weak path, -> #🎫│make-a-ticket

[weak path]

Thank you all for your support

[jade topaz]

i want make partner

[humble sequoia]

Partnership Program

Our partnership program is currently closed.

We appreciate you being interested in partnering with Ticket Tool! Unfortunately, the program for partnering is closed as of now. Nonetheless, make sure to keep an eye at #📣│server-news where we announce partner applications opening!

TicketTool.xyz - Ticketing without clutter

[jade topaz]

oof

[stone field]

A support member kindly gave me a premium code for helping them with sleep. How do I redeem it?

[humble sequoia]

How to redeem premium (Key)

To redeem your premium key, go to the dashboard, select your server, then click " Redeem Premium" under the server's icon and name.

[gilded verge]

Please check

[stone field]

Thanks 🙂

Thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[jade topaz]

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Top.gg
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

Discord Ticket Tool Premium <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

Discord has started a beta for large bots to offer premium payments directly through discord!

<:TTWarning:1034178155872784494> Important Information <:TTWarning:1034178155872784494>

On December 1st we will be cancelling all auto subscription renewals for our international (Non-USA) customers on Chargebee. If you purchased a subscription after 2020, you're using chargebee.

What's different?

The Monthly price changed from $6.00 to $5.99
Yearly subscription are not yet available
10% of Servers don't have that feature enabled yet. You can still purchase our subscription here
A subscription can not be transferred between Servers

[frank kelp]

hlo can i make auto transcript the cannels of temporary vcs or category ?

[fading saffron]

I need support arabic

[fading saffron]

How to Switch name panel

[supple zinc]

And me

[modest jasper]

hi I have a question

there is this discord server related to a game , some people lost some things in that game , so they created a ticket server and they told to send tickets of what we lost however I dont know what tickets are and how to make them...

the restore tickets to restore lost things to players

[grizzled jungle]

Hi check my appeal

[dim ridge]

The Ticket tool as I configure it through the panel for different ticket categories up to Premium

[covert swallow]

That is not something you can do with TicketTool

[covert swallow]

If you need support in Arabic please open an Arabic ticket in #🎫│make-a-ticket

[covert swallow]

See above

[covert swallow]

Follow the guide below

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[frank kelp]

ohh

[covert swallow]

Transcripts are only made from actual TicketTool tickets

[still oar]

My tickets transcripts won’t save to the channel I set in the hub

[neat cloak]

Bro

[still oar]

?

[neat cloak]

This bot not makin tickets in my server

[radiant plaza]

Hello, I'm getting undefined error when trying to update additional panel

[slender minnow]

Hello there, can you please open a ticket so that we can further assist you :)

[slender minnow]

moved to ticket

[radiant plaza]

thanks

[iron night]

Gave +1 Rep to @slender minnow

[lapis helm]

https://media.discordapp.net/attachments/1042203766620962857/1042203861617758328/Screenshot_2022-11-15-22-18-38-227_com.discord.jpg

how to make this tickets

[slender minnow]

they are just multiple panels sent in a channel

[stray mountain]

I don't see any issues on the status page

[lapis helm]

yes but what doing of this form

and not make it simple

[dusk yoke]

The bot is offline

[solid stream]

It's offline in a few shards

but is starting back up

about 10/77 went offline to restart.

[round belfry]

Whats a shard?

[slender minnow]

shards are like servers where the bot is on

one shard has multiple servers (discord servers)

[round belfry]

Ohhhhhh Thanks for that answer!

[iron night]

Gave +1 Rep to @slender minnow

[solid stream]

So, one cluster has x shards and each shard has x servers.

[swift osprey]

I can't make it

[karmic quail]

System Failure: Expected the value to not be null

What is it like

[solid stream]

i see the issue in my logs

Pushing a fix out

[solid stream]

Should be fixed now

[undone heart]

HI i need help please

[undone heart]

Can you help me

[scenic plinth]

Ask the question first, then someone can attempt. No this is not saying I am going to, this is me saying you need to tell us what you need help with before we can even think about helping you.

[undone heart]

I have a problem, which is that the ticket is not opened in my server or even in Google

What can i do

[jade topaz]

I've bought premium, how do I invite the Premium Bot?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[karmic quail]

Oh ok

[jade topaz]

Does anyone know how to change the language in the ticket tool?

[jade topaz]

I do not. Maybe go the the bot and settings.

[jade topaz]

not work

[harsh orchid]

I want to select a channel for transcripts but the one channel i want it to use, doesn't show up :(

[jade topaz]

damn it. how to change the language?

[jade topaz]

does not work

sure wacky update

the last one was great

[jade topaz]

Does anyone know how to make this automated message? I took a screenshot from another server to show you what I mean.

My server got nuked last month, I think, and I forgot how to do that.

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[fallow ingot]

@jade topaz Check this out ^^

[jade topaz]

Gee whizz, thanks!

[fallow ingot]

If the channel is new then that’s to be expected. You need to click manage servers again and then go back to the dashboard

[fallow ingot]

There isn’t any button to change the bot’s language, you’d need to change all the text in English to your language. You can change the language on our website if that helps. (Bottom middle footer)

[harsh orchid]

ye, it took awhile. it's there now. Thanks!!

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

Coolz, happy to help.

[nimble inlet]

$help faq

[humble sequoia]

Ticket Tool Ticket Commands

</add:1029783024306507887> - Gives an additional user or role access to the current ticket channel. They are given the same permissions as the User Opened Permissions.
</remove:1029783024306507888> - Removes a user's or role's access to the ticket channel if they had access to the ticket when it was created, or if they had been added with the </add:ID> command.
</open:1029783024306507893> - Re-opens a ticket channel that is in the Closed state.
</close:1029783024306507892> - Closes a ticket channel that is in the Opened state.
</rename:1029783024264564757> - Changes the ticket name, or resets its name if no new name given.
</claim:1029783024306507889> 💎 - If Ticket Claiming is enabled, this command allows a support team member to claim or unclaim the ticket.
</closerequest:1029783024306507891> - Sends the Close Ask Message to the ticket channel.
</transcript:1029783024264564758> - Generates a transcript of the ticket, or channel if 💎 Premium, with the given settings.
</new:1029783024264564762> - Create a new Command Style Ticket

Ticket Tool General Commands

</premium:1029783024306507894> - Checks the Premium status of the server you ran the command on.
</debug:1029783024264564765> - Provides you troubleshooting information about your server and the channel you ran the command.
</permissionlevel:1029783024264564760> - Your level permissions within the server, allows you to know if you are able to access a dashboard.
</ping:1029783024306507895> - Provides the current latency between your server, the bot, and the Discord API. This might be used while troubleshooting.
</help:1029783024264564756> - The command you used to get here!
</id:1029783024264564764> - Returns the ID of the given channel/role/emoji, providing no input will return the server's ID.
</vote:1029783024264564761> - Vote for Ticket Tool and gain free Premium!
</invite:1029783024264564763> - Invite for the bot and the Support Server.

[jade topaz]

How do I become a member of the support team?

[desert hare]

hello! i added ticket tool to my server today, and i can see it in my server although can't see my server on the ticket tool dashboard and whenever i try to use a command in the server, it says application not responding. anyone know why this could be?

[jade topaz]

Try again later

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_br: Portuguese
:flag_es: Spanish.

[gilded verge]

@jade topaz, please check

[jade topaz]

Alr

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[gilded verge]

Hey @desert hare, about dashboard, please log out and log in again, and as for the commands, please make sure that the bot has the required permissions and channel permissions: View Channel, Send Messages, Read Mesasge History
if that doesn't help, you can give us the server ID or server name ^^

[buoyant garnet]

is 500 the global limit to number of tickets on a server? is there a global max?

[shut bolt]

500 is the amount of channels any Discord server can possibly have

You can set your global limit to any number beyond that but once you've reached the 500-channel limit, you won't be able to create new ticket channels

[buoyant garnet]

ok, thank you! I think we hit a new record!

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

[uneven briar]

I need help

Nothing works can I have someone help

[jade topaz]

BRO WHO DO I ADD IT

[uneven briar]

@rustic gale

[rustic gale]

Try /debug. Let me know when you've used it

Even if it throws the same error

[jade topaz]

How do I get pings?

[uneven briar]

Ok

[flat inlet]

I think the bot is down

I can't use commands or load the dashboard

[rustic gale]

What's your server's ID

[flat inlet]

Gimme a sec

[rustic gale]

Pretty sure it's a permission issue in that channel

[rustic gale]

Include a mention in the ticket message. here's how to enter mentions

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[rustic gale]

And here's how to edit the ticket message

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[torn python]

bot down ?

[covert swallow]

no?

[viral solar]

how do I redeem my premium purchase? I paid for it but my dashboard isn't reflecting that I have premium and I can't find the key to redeem it anywhere. Help!

[karmic quail]

why is it not closed?

[jade topaz]

it is closed, it says closed right there lol

[vapid grotto]

💀

[jade topaz]

What's wrong with the ticket bot?

[undone vapor]

nothing?

[jade topaz]

why is offline

[undone vapor]

online

its online

[upper gulch]

how do get Ticket Tool to the delete the channel once you delete the ticket

[plain lantern]

It will do it automatically within seconds if you press « closed »  and « delete »

[upper gulch]

It hasn’t been in this appeal server I had to make, deletes the contents for not the channel

[plain lantern]

Can you take your time and write or take a screenshot of what you want to know and I could help you but without explanation I can’t help you

[upper gulch]

@plain lantern So essentially, when you press delete you get the normal message

And after it deletes you get this

[jaunty thunder]

Anyone can help? keep getting this message when someone wants to open a ticket

[grizzled jungle]

Check my appeal

[uneven briar]

Online

[torn pawn]

I need help

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[torn pawn]

I want to adjust the settings of the bot, and I don't know

Tell me

[humble sequoia]

https://tickettool.xyz/manage-servers

[slender minnow]

@torn pawn you can set up the bot from here ^

[blissful glacier]

I am not able to create a panel for my members to open a ticket how do I do it??

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
or run the </setup:1025379472167403530> command within #🤖│bot-spam

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[karmic quail]

Why isn't the channel removed?

[jade topaz]

Closed isn't deleted

[karmic quail]

Why?

[jade topaz]

mf idk ask the developers

[karmic quail]

when I started it will automatically be deleted

[rustic gale]

That's called storage mode. If you want channels to delete as normal, enter Server Configd in the dashboard and disable storage mode

[rustic gale]

There's like a billion reasons why that can be happening. Best if you #🎫│make-a-ticket so we can help you figure it out

[rustic gale]

What's your server's ID?

[rustic gale]

Closed tickets can be reopened if needed. Deleted tickets are gone forever. That's the difference between closed and deleted

[rustic gale]

You can set them up like that by disabling “Two Step Ticket” in Panel Configs -> General.

(don't confuse it with Two Step Close, which is a different thing)

[karmic quail]

Ok

[tribal light]

can i make the button more than one?

[rustic gale]

You can make as many options as you like, but each option has to be associated with a different panel

If there are repeated panels, they won't show up in the dropdown

[tribal light]

how to do that? can you give me a tutorial?

i tried many times but somehow its not work for me.

[tribal light]

are you opens for voice ?

[rustic gale]

Go back to the main Panel Configs menu

clone your panel a bunch of times

then select the main panel, enter Dropdown Style, and select a different clone for each menu option

[tribal light]

you mean this one?

[rustic gale]

Yes, see how you selected “Customer Service” for both?

It can't be the same for both

That's why the second one doesn't appear

[karmic quail]

what's this ?

[scenic plinth]

Your emoji you have set for a button is one the bot cannot use (Animated, In another server Ticket Tool is not in, etc.)

[grizzled jungle]

Unban my id pls

488367866798669837

Forgive mistake

[round belfry]

I hope this is the right place to ask:

I tried finding it online and may have overlooked it, but if someone could help me that would be amazing! Im trying to embed an image as the entry panel, (what you would see before opening the ticket) and no matter what size I put it as, it doesnt pull through.

What am I doing wrong? Im using imbgg for my image url conversions.

pls help 😅

[slender minnow]

please appeal through https://tickettool.xyz/appeal if you haven't done it yet

[grizzled jungle]

I did no response

[scenic plinth]

You asking more than once does not exactly get it to go faster, especially since you filled it out around 48 hours ago. You have this account within this server now, and only a limited amount of people have access to the form, so it is going to be a while.

[scenic plinth]

Needs to be the direct image link.

[round belfry]

Thanks! I think im only slightly confused because it allowed me to do this before using this method and still works on other ticket panels that I have running. Ill keep trying.

Best,
Blank

[iron night]

Gave +1 Rep to @scenic plinth

[jade topaz]

pls help me

[worthy cedar]

can you make it so people get a special role when they create a ticket

[rapid mural]

/debug on your server / can confirm the bot is in the server

[scenic plinth]

Be respectful 🙂

[scenic plinth]

Logout and log in to the dashboard.

[void cedar]

Can @pseudo glen be linked to zendesk?

[vagrant patrol]

Is anyone experiencing any issues with the bot at the moment? It's unresponsive and the debug command is returning a "The application did not respond" error.

[lusty prairie]

Hello
Someone know how auto delete the closed ticket ?

[rustic gale]

Disable “Two Step Ticket” in Panel Configs -> General

(not to be confused with “Two Step Close”, which is a different thing)

[rustic gale]

#🎫│make-a-ticket

[rustic gale]

There is currently no such integration

[keen dome]

same problem here 😭

[abstract hinge]

Пон

[jade topaz]

why does it do this when i try to make ticket

[rustic gale]

Try using /debug there

in that channel

[rustic gale]

Try using /debug in that channel

[restive bone]

Is there any way to apply for staff on the community?

[jade topaz]

also says ticket tool is offline

[scenic plinth]

Yes, there is a singular shard down at the moment, we will wait for a few minutes to see if it fixes itself, and if it does not, we will update you accordingly.

[restive bone]

No one replyed to me ;-;

[covert swallow]

$staffapps

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_br: Portuguese
:flag_es: Spanish.

[scenic plinth]

Before you ask... no we are currently not accepting direct applications at the moment.

[vagrant patrol]

It's been down for a few hours now.

[scenic plinth]

I have not seen anything until now, and it hasn't seemingly been noticeable until a few minutes ago. Again, I will wait for a few minutes to see if it fixes itself, as it is just 1 primary shard and it is typical to see things like this fix itself.

[scenic plinth]

Should be online again, fixed itself.

[idle delta]

Hi 👋

[tribal light]

hey i manage made two option but the complaints menu is not going to the category what i want. can someone help me?

[grizzled jungle]

Check my appeal please

[solid stream]

You got banned for DM advertising, I'll have your case reviewed..

Mind dming me a screenshot of what you advertised? (for my records, will be cross referenced with reports)

Likely a server invite.. As that'd normally what happens..

[lunar solar]

Hey,

You need to select the complaints panel and then head to Category and select which category you want

[drifting remnant]

Я ебал ваш рот

Хуесосы

[lunar solar]

English please

[drifting remnant]

ok but i dont understand

[lunar solar]

Screenshot the problem

[drifting remnant]

I use a translator

what screenshots?

[lunar solar]

What’s the issue you are having?

[grizzled jungle]

Check appeal pls

Explained.....,.,.,.😓

Why late

[slender minnow]

@grizzled jungle your appeal will he reviewed by the moderation team and the higher ups. Please be patient until it is reviewed.

I don't see the need to flood the channel with the same message. It will not speed up the review process.

[shut bolt]

@grizzled jungle The use or alternative accounts to avoid a ban won't help you towards your appeal.

[grizzled jungle]

Ok sry

I need some emergency support with the acc

[scenic plinth]

You can ask here with this one, the only difference with that one is that it manages your premium.

[grizzled jungle]

Ok

Howto vote bot and reedem this.....

[deep trout]

and what if I can't control the bot through the site?

[slender minnow]

you cant customize then

[slender minnow]

$vote

[scenic plinth]

Use the command /vote or $vote and vote using the links, using the command gives you another command that you can use to redeem the key, keep in mind there is a minimum amount of votes you need to redeem the votes.

[scenic plinth]

Log out and log back into the dashboard.

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[deep trout]

oh it worked thanks

[deft bobcat]

at some point here recently our claim feature stopped working. not sure when or why. it was working fine and far as i can tell no settings have changed. Has anyone else ran into this? Know how to fix it?

[desert hare]

my server still isn't showing up on my dashboard, i've been logging in and out for the last day, anyone have any idea? i can see the bot on the member list in my server but can't access it!

[desert hare]

hi! it didn't seem to work, can i give you my server id?

[gilded verge]

what's your $level on your server? - use this command

[desert hare]

it's just saying the application did not respond 😕

[gilded verge]

okay, please send server id

[desert hare]

can't find the ID, server name is Sigrid Official if that can do anything

[gilded verge]

please give it admin rights for a while and see if it responds to commands then 🤔

[karmic quail]

how to make it so that when you click on the close button and confirm close and this channel is deleted

[desert hare]

i'm unable to give it admin rights at the moment, it appeared on my other server just not this one. have checked all permissions, removed the integration and reinvited etc is there anything else i can try?

[karmic quail]

I just don’t understand why the channel is not being deleted, it has been working for a long time

[gilded verge]

Please wait for someone else, I can't help you now

[jagged seal]

While I was on a website, I found myself being expelled, and I don't know why

The owner of the site gave me ban