🆘│community-support

[pale pilot]

Or select it in the correct format

Send a screenshot of the drop-down menu page and I can tell you what's the issue there

[lone willow]

i think i fixed it

[pale pilot]

@jade topaz check your drop-down setting page. Some fields there seem to be left empty

[iron night]

Gave +1 Rep to @pale pilot

[full seal]

Hello guys

can you please tell me after i create a panel where do i go to let the bot send the ticket messege

because i've been trying for so long to just let the bot send the ticket messege to allow tickets in my discord server but idk

i even tried searching in youtube and no one helped me

so please if any one knows how to add the ticket messege or the embed messege

just tell me please dudes.

after this where do i go?

@mystic hound sorr yfor ping

oki am sorry

BRRRUH

[pale pilot]

@full seal the blue send button on top

[full seal]

wow

oki thanks

thanks @pale pilot

[iron night]

Gave +1 Rep to @pale pilot

[twilit geyser]

Bro

my server is not appearing in the manager server, I have already relogged a thousand times

😩

and I already invited him

😩 😩

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[pale pilot]

@twilit geyser

It's sapphire bot

[twilit geyser]

Thanks @pale pilot

[iron night]

Gave +1 Rep to @pale pilot

[full cliff]

a certain baroness ordered the meridian to block everything because i replied to her without profanity i just ignored her and can you? I've been in this game for a long time, please help me. They curse at me several times and ignore me and I never complained

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[clear patrol]

how to make like this + how to colour the font

[lunar solar]

https://www.writebots.com/discord-text-formatting/

About a third of the way down covers colouring

[clear patrol]

thank you sir! you still here?

[iron night]

Gave +1 Rep to @lunar solar

[lunar solar]

Yes, did you need more help?

[clear patrol]

yes please sorry might be stupid question

[lunar solar]

Never any stupid questions

What’s up

[clear patrol]

how to hide this - at the start and still colour red

@lunar solar

oh sorry about the mention just got warned

[lunar solar]

2 secs just taking a look

Can’t remember if there is a red that doesn’t require a symbol at the front

[clear patrol]

what about green ?

should i make " and + before the text

[jade topaz]

what is transcript exactly? cuz i enabled it for a specific channel and thought it would be like a logging of the ticket in that channel but no. so may i know what exactly it is, and if there is a way to log tickets

[lunar solar]

It’s a html screenshot of the ticket so a log of the ticket.

Auto saving requires on ticket close or delete requires premium.

[jade topaz]

ok thanks

[boreal yoke]

I need help...

How do I make it so this pops up for my server? I wanna make it so people just have to click the button to create a ticket @lunar solar

Oops! Sorry!

I'm not suppose to ping you.

[rustic gale]

Please have a look at the Setup Guide in #📂│information

[clear patrol]

Hello

How to make slide panels like this

[keen arrow]

I want this too, if anyone know, ping me

[slender minnow]

@keen arrow @clear patrol
something like this dropdown?
https://i.imgur.com/ELKvz0o.png

https://i.imgur.com/uoUzKYE.png

[clear patrol]

Yes please

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[slender minnow]

this response should answer most of your questions

[clear patrol]

im sorry but im on panel config now

where to click?

[kindred forge]

Does anyone have a list of the bot commands

[slender minnow]

its listed in command config

you can also use the slash commands

[slender minnow]

look for the dropdown option

[clear patrol]

have one more questsion if your free

[vernal musk]

فيه سبورت للعرب هنا ؟

[slow sandal]

ooo

[full cliff]

79 / 5.000
Resultados de tradução
can someone help me they sent me to block me on the meridian without even defending me

[jade topaz]

Dropdowns, dosent show all the options

[pale pilot]

Did you resend the panel?

[jade topaz]

updated

Even if i re-send it it does the same

@pale pilot

[pale pilot]

Ah I see the issue. Was hard to see with the resolution of the image.

You selected the same panel for all options. You need to select a different panel for each option, otherwise only one will show

[weak path]

Hi, I could not get into my account because it said I owe you 183 diamonds, and I don't know why all I did was buy a pack for £1.89 witch I never got so I got a refund for it then I could not get into my account till I paid for 173 diamonds because I bought a £1.89 pack to try and get the diamonds down so I could play but it did not help it said I owed you another 173 diamonds to play so I paid another £11.89 so I could play and I don't know why I had to pay all this?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pale pilot]

How am I supposed to know what you want to do?

If you need help with that bot, contact the support team of that bot

[blissful atlas]

Want to apply for staffB

[void sail]

hey

i got a question, so when someone opens a ticket and i have a supporter role. How do i make sure that supporter role cant close it and delete it. Because i wanna look at the logs and transcript it, so no supporter mass closes all the tickets

[clear patrol]

i need help with this

when i click questing or achievment for example it open ticket

i need it to open the tab thats called "questing"

not a ticket

[kindred zodiac]

how to crete ticket that som player can click and crete ticket pleas help

pleas helppp??????????

[jade topaz]

how can i open attachment in this please help

[rustic gale]

If the link is dead, nothing you can do

[rustic gale]

Check the Setup Guide in #📂│information

[jade topaz]

bruh i need it so important

[rustic gale]

What do you mean by tab?

[jade topaz]

😢

[storm wave]

Я нихуя не понимаю

[robust sandal]

I don't understand

Russian (ru) → English (en)

[rustic gale]

What do you need help with?

[robust sandal]

В чем вам нужна помощь?

English (en) → Russian (ru)

[jade topaz]

bro my ticket bot is not working in my server

[jade topaz]

I need help

I am having problems selecting what my ticket channel is from what I understand it is supposed to be under create a new panel but all I can select there is the name

[mystic bison]

Bă, de ce ați scos frate să nu mai poți cumpăra pe an?

[robust sandal]

Well, why did you take out bro to not be able to buy a year?

Romanian (ro) → English (en)

[jade topaz]

كيف اصفر التكتات؟

[robust sandal]

Cum îngălbenesc biletele?

Arabic (ar) → Romanian (ro)

[wheat pivot]

Hi, i have a question. I know i can use "{Role ID}" for ping a role in ticket creation, but I don't know how to ping a single user. Is it possible ?

[weak path]

david18812 Oct 29, 2022 4:20 PM
Hi, I could not get into my account because it said I owe you 183 diamonds, and I don't know why all I did was buy a pack for £1.89 witch I never got so I got a refund for it then I could not get into my account till I paid for 173 diamonds because I bought a £1.89 pack to try and get the diamonds down so I could play but it did not help it said I owed you another 173 diamonds to play so I paid another £11.89 so I could play and I don't know why I had to pay all this? please can you help me why this happened??

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

You're still asking about something nobody here can help you with.

[sharp robin]

whats status code 502?

[pale pilot]

Failed connection with cloudlfare. Was it a one-time error or are you still getting it?

[sharp robin]

it jus spammed me with it everytime i saved like 20minutes ago

[rustic gale]

You're looking at an outdated tutorial.

[sharp robin]

im currently making my own pop-up form

how do i go about customising this?

[rustic gale]

You can't. That's a Discord requirement

[sharp robin]

damn

[sharp robin]

how do i change the text for "creating a ticket"?

[rustic gale]

Panel Configs -> Panel -> Edit Panel Message

[sharp robin]

thank you!

[hardy thunder]

how do i send the ticket message to my server

[robust sandal]

Ну, почему вы взяли бро, чтобы не иметь возможности купить год?

Romanian (ro) → Russian (ru)

[robust sandal]

Как получить желтые билеты?

Arabic (ar) → Russian (ru)

[frank kelp]

Hlo is is possible to log the actions like who closeed ticket, deleted it , opened it? If yes how to set up

[rustic gale]

Panel Configs -> Logging

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Log when a ticket is closed
➞ Ticket Opened ➞ Log when a ticket is opened
➞ Ticket Renamed ➞ Log when a ticket is renamed
➞ Ticket Deleted ➞ Log when a ticket is deleted
➞ Transcript Saved ➞ Log when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[frank kelp]

thanks

[iron night]

Gave +1 Rep to @rustic gale

[jade topaz]

i just want to give one of my roles the ability to view/close/manage all tickets

how do i do that

[rustic gale]

You make them a support team role

In your dashboard, enter Panel Configs -> General. You can select support team roles there

Note that this won't grant the role any permissions in existing tickets

Only to new tickets created after the change

To make sure the permissions are applied to old tickets, you may close and reopen them

[jade topaz]

okay so ive hit save

will it automatically apply?

[rustic gale]

What i said just now applies.

[jade topaz]

perfect, tyvm.

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[jade topaz]

Good Day Support Team

I would just like to know how do you add a role to a specific ticket like for example support ticket for support team role etc

as you can see in the picture above they are added as my spoort team but not showing

@safe prairie do you mind helping me maybe please.

sorry

@slender minnow

[safe prairie]

Stop pinging us! If you need help, open a #🎫│make-a-ticket and wait.

[dim orchid]

is there a why i can get an image off of a saved ticket ?

[thorn fractal]

My son and I are new on SMPCaves. We urgently need more informations. For example: How are we able to gain more than 1 homes, how can we claim lands? - ./region create, but we have no permission..... Would be great to get finally these information.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[autumn tinsel]

How to add a support role to tickets ?

[toxic crypt]

hi i want to no how no how to do this please ??

1 panel with 6 button

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[slender minnow]

@toxic crypt

[toxic crypt]

tnk u broo !

[weak path]

Hi, I could not get into my account because it said I owe you 183 diamonds, and I don't know why all I did was buy a pack for £1.89 witch I never got so I got a refund for it then I could not get into my account till I paid for 173 diamonds because I bought a £1.89 pack to try and get the diamonds down so I could play but it did not help it said I owed you another 173 diamonds to play so I paid another £11.89 so I could play and I don't know why I had to pay all this?

[slender minnow]

You were already told that you are in the wrong server.

[weak path]

Where do I need to put this info at ?

[slender minnow]

No idea, but this is certainly not the right place to ask.

[weak path]

Where do I make a report problem

[slender minnow]

No idea

[pale pilot]

@quartz imp You mean transcripts right? You can save all your transcripts to one channel and have them all there. Our dev is currently working on a feature to have them all show on the dashboard too

[quartz imp]

Okay, thanks @pale pilot

[merry inlet]

why does it say this ? when its in my server and i tried relogging it didnt work

@slender minnow

[rustic gale]

Relogging means logging out of the dashboard and logging in again. @merry inlet @jade topaz

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[rustic gale]

Panel Configs -> General -> Support Team Roles

This won't add the role to old tickets. To add it to old tickets you will have to close and reopen them, that will refresh the permissions

[merry inlet]

i tried it didnt work :((

[rustic gale]

Are you the owner of the server?

[merry inlet]

no im admin

[autumn tinsel]

Where is support team roles i can not dind it

[obtuse lotus]

Good day
I have a question. Where can I show that when a ticket is closed, a channel is opened?

[covert swallow]

You probably added text into the emoji portion of the button

[covert swallow]

Im not quite sure what you mean, coukd you elaborate?

[acoustic portal]

Hi can someone help me out and tell me how to change this part of the ticket tool message in the panel

[covert swallow]

Thats the embed message

Menu > ticket > ticket message > embed editor

[acoustic portal]

it only lets me edit the message once the person opens the ticket I mean by how do I edit the message before the person opens it

[covert swallow]

Oops my bad

Panel > panel message

[acoustic portal]

thanks

[rustic gale]

Try using this command in your server, in a channel the bot can see: /permissionlevel

[robust sandal]

Похоже, вы пытаетесь перевести на тот же язык. Пожалуйста, попробуйте перевести на/с другого языка.

English (en) → Russian (ru)

How to pay for a subscription from Russia, the cue ball does not work

Russian (ru) → English (en)

[ember hound]

Как оплатить подписку из России, биткоин не работает

[robust sandal]

How to pay for a subscription from Russia, bitcoin does not work

Russian (ru) → English (en)

[robust sandal]

How to pay for a subscription from Russia, bitcoin does not work

Russian (ru) → English (en)

[humble sequoia]

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
Ethereum - 0xF47a27D6a3225bB8e71fd03B5C14bbb374b41149
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying on our website:
$6/per month
$66/per year

Once your payment is sent let us know so we can confirm and get you your key.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Ethereum:972177326580301835> ETH - Ethereum

0xF47a27D6a3225bB8e71fd03B5C14bbb374b41149

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

[covert swallow]

Ethereum and Litecoin are also options

[sage fiber]

CADE O IDIOMA BRASILEIRO

[fleet copper]

How i can change the name of the channel??

[merry inlet]

what does that do?

[gleaming sonnet]

Do I need to re-do the embed when I update the text in the embed?

[covert swallow]

Yes

[covert swallow]

It tells you if you have access to the dashboard

[covert swallow]

With premium you can change it in the Ticket settings

Menu > Tickets

[languid flax]

hi we cant close members ticket

how we can fix it ?

[brave schooner]

@covert swallow how i can mention role?

[fallow ingot]

Check that your close button permissions

[fallow ingot]

Please don’t ping members of the team!

Instructions to ping a role:
Go to the Panel Configs page then click ticket button. Once on that page click edit ticket message.
You can either ping the role using the ID, or the role name. Both variables are below:

• <@Role_Name>
• <Role_ID>

[obtuse lotus]

Help Me Pls 😅

[pale pilot]

That's a new one.. I'm guessing this is the title field when you use a drop-down. Go into your dropdown settings and make sure there is no required field empty

[obtuse lotus]

All mandatory fields are filled in Unfortunately without success

[pale pilot]

Can you send a screenshot?

[pale pilot]

How many fields do you have?

[obtuse lotus]

Können Auch Gerne Über Deutsch Reden 😅

Also Es Sind 10

[pale pilot]

Welche Aktion führst du aus wenn du den Fehler bekommst?

[obtuse lotus]

Versuche Über Das menu Ein Ticket Zu Öffnen

[pale pilot]

Passiert das bei allen Tickets?

[obtuse lotus]

Ja Bei Allen Außer Beim Allgemein Ticket

[pale pilot]

Hmm, dann liegt das an der Ticket Message. Ich hab leider nichts im Dashboard gefunden, was komisch aussieht. Kannst du versuchen ein paar der Felder leer zu lassen?

[obtuse lotus]

In Ticket Message?

[pale pilot]

Jo

[obtuse lotus]

Ja Ein Moment

Auch Nicht Der Channel Wurde von denn Rechten Ja Kopiert

Soll Ich Mal Am Besten In Ein Talk Oder So Gehen?

[jade topaz]

How do I create a panel in ticketool? The layout seems to have changed and I have no clue where to go

[rustic gale]

Dashboard -> Panel Configs. In the dropdown menu at the top, press the green + button

[jade topaz]

The green + button?

I click on it but it's not showing my specific channels.. just the categories but I need the ticket in specific channels

[pale pilot]

Ticket am besten

[loud plank]

Hey

I can't get to the panel

[obtuse lotus]

✅

[rustic gale]

Press the Send button

[jade topaz]

I don't see the send button. That's the problem LOL. And it's not going to send to the proper channel because it only allowed me to select the category

Is there like a video or something I can watch @rustic gale

[robust sandal]

Ethereum и Litecoin также являются опционами

English (en) → Russian (ru)

[teal ravine]

So I’m admin on sever and I have administrator but the option to go to it on the dashboard isn’t there

[rustic gale]

What do you see?

A screenshot could help

[quasi estuary]

Hi, does ticket tool integrate with click up?

[rustic gale]

Not currently, no

[hot pumice]

how far do this discord bots ticket go back?

[dim summit]

hello can one of you help me set it up in my server

I've tried from yt vids for long time now, would be helpful if i was helpe

[daring socket]

hello

dose anyone know how to fix like when you wanna make a ticket theres 2 create a ticket

[covert swallow]

Mak sure you didnt link the panel to itself

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[daring socket]

?

[covert swallow]

Check here for an explanation of how panels get linked together

[daring socket]

OHHHHH, TY

Also, How do i make it @ the role when someone creates a ticket

[woeful mist]

How can I add a image to the create ticket embed?

[daring socket]

$help

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Go into your Dashboard
2. Open your Panel Configs tab
3. Select the panel you want to ping your support on
4. Open the Ticket options menu
5. Click on Edit Ticket Message
6. In the Message Content use one of the role mention syntax (**{@Role Name}** / **{Role ID}**)
7. Save changes

                **Note:** For this to work properly, Ticket Tool requires the `Mention Everyone` permission. Or the role must have the `Allow anyone to  @mention this role` setting enabled ![onswitch](https://cdn.discordapp.com/emojis/836268404309753876.webp?size=128 "onswitch")

[merry inlet]

it keeps showing me this ://

[humble sequoia]

━━ moved to ticket ━━

[clear patrol]

need help please these gif show as photo in the ticket not moving

[rustic gale]

Try making a ticket #🎫│make-a-ticket so we can take a closer look

[sick flume]

Algum Brasileiro?

[rustic gale]

What do you need help with?

[robust sandal]

Com o que precisa de ajuda?

English (en) → Portuguese (Portugal) (pt-PT)

[pale pilot]

@pseudo steeple this is not a bug

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[weak path]

Hello can u help me I cannot log into my account can someone help me please??

I can use all the websites but not sky warriors please help

[covert swallow]

Is this related to @pseudo glen ?

[weak path]

I don't know

[blissful atlas]

In discord?

[weak path]

It's ok I sorted it now, but thank you so much for your help @blissful atlas

[iron night]

Gave +1 Rep to @blissful atlas

[cloud agate]

is it possible to hide the support role and making use of this ticket bot as anonymous for support team members?

[rustic gale]

That's called modmail, there's bots that do that

Ticket Tool doesn't

[cloud agate]

any plan for that feature ?

we have a large community of 25k members.

[rustic gale]

You can always drop the suggestion using the s!suggest command in #🤖│bot-spam

[blissful atlas]

$new

[plain rover]

Hello, when i try to add someone in a ticket with /add user name it says: failed to add missing permissions, I noticed the bot apparently is missing "manage channel"permissions, but on another server i don't have it either and /add works fine?

[round mesa]

How do I get my ticket manager to be able to access tickets. It won’t show up on role permissions

[last estuary]

Do transcripts get saved anywhere?

[plain rover]

In the channel u want them saved u can pick one

[shut bolt]

Sorry for that jajaj

Yeap, actions logs are a default message, if you wish for it to show up then use it on the Transcript Message and use the {close.reason} variable there

[plucky meadow]

is there any guide on how to the Forms work? I've set it up but Its not working for me, Its totally a "me" problem

[shut bolt]

https://docs.tickettool.xyz/dashboard/panel-configs/form-options

[plucky meadow]

So its a half free feature. you can enable it but you can't actually use it because you need access to the Embed Editor, correct?

[rustic gale]

What

[plucky meadow]

placing " {create.form.1} " needs to be in the Embed?

[rustic gale]

You enter Panel Configs -> Form, enable the form, enable the auto display embed, and set up the form questions

The auto display embed does not require premium in any way

And it also does not require editing the ticket message embed

[plucky meadow]

oh my god. It was red, i thought it was enabled. Jesus christ You sir are correct. I'mma log off now. fml

[lean chasm]

hi

sorry my problem is that I'm level 10 at https://rblxwild.com/ and they don't let me claim the daily codes they seem false to me and the other was that I invested 5 thousand robux in the flying monkey game and the game was restarted and I lost everything i don't know anything just that please explain to me about the level 10 daily codes and if there is a refund of those 5 thousand that happened yesterday marchenaelamis account thank you good night

[white karma]

Hey, when I press little “$” icon on the side it says in the message “Ticket Tool Premium” twice.

[clear patrol]

how to make ticket tool close ticket automatic when the guy who opened ticket leave

[hollow bloom]

Not me getting permanently banned

LMFAO

[warped fog]

How do I add the ticket button?

@rustic gale

[covert swallow]

Unfortunately this can not be done automatically

[charred notch]

All you need to do is press close ticket I mean like

Not that hard

[rustic gale]

Panel Configs -> Automation

Enable the “Missing user check” and select “Close the ticket” in the dropdown

It's premium only

[jade topaz]

Ticket bot is in my server, but doesnt appear in my manage server section on the website. Any fix?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[pseudo fulcrum]

How do i add more buttons? Like this?

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[rustic gale]

You probably attached the panel to itself

[pseudo fulcrum]

Wym

[rustic gale]

Just make sure the panel itself is not among the attached panels

[pseudo fulcrum]

Wat

So imma off the button of the pannel

And create a new one for the group funds button/panel?

[rustic gale]

Attached Panels is for additional buttons

[pseudo fulcrum]

Oh ye

[rustic gale]

If Attached Panels is empty, you still get the panel's default button

[pseudo fulcrum]

I understand now

[rustic gale]

If Attached Panels has one entry, you get two buttons

[pseudo fulcrum]

Mb, and thx

[rustic gale]

Two entries, three buttons

Three entries, four buttons. And so on

[sand arch]

Hi, is there a way to display the form answers in a specific channel instead of in a new ticket channel?

[rustic gale]

Not currently, no. You can suggest that feature with the s!suggest command in #🤖│bot-spam

@sand arch

[rotund yarrow]

@rotund yarrow can someone help me

I want to put the TICKET TOOL on my server but I don't know how to configure

[jade topaz]

شباب انا حذفت تكت كيف رجها

[jade topaz]

Howto claim.premium after voting

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[gilded verge]

@rotund yarrow, please check

[hybrid scaffold]

for some reason my server wont show up when i try to fix it up in the websit and idk why

ive tried reloading several tims and it still wont show up

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[gilded verge]

@hybrid scaffold, please check message

[hybrid scaffold]

it works now thanks! 🙂

[tribal ore]

I need some help
I want do a ticket in my server
How ?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[gilded verge]

Please check

[tribal ore]

Ty

Ty so much guys

[jade topaz]

Hi. How do I setup my ticket bot?

[gilded verge]

Hey @jade topaz, please check

[jade topaz]

@gilded verge i done it but why do I have 2 create tickets?

[jade topaz]

Ayo
I don't want the creator of the ticket to be able to delete their own ticket, only the few people who has support roles.
How can I set that up?

[lunar solar]

Panel configs —> Buttons —> Delete Button —> Edit Button —> Enable Support Team only or adjust allowed / disabled roles.

@jade topaz

[languid edge]

hello, to get the key of 7days premium free I have to be the ownership or what?

[rustic gale]

It's not a key. You enter the dashboard and redeem it there

[livid turtle]

Hi

[languid edge]

can you tell me from where or give me a photo , and should I be the owner ship to redeem it ?

from where do I get this code, and what he request permissions..

[oblique bloom]

$help

[humble sequoia]

Frequently Asked Questions

Identifiy the number of your question and select it using the menu at the end of the message
- How do I create a panel?
- How do I send a panel?
- How can I grant my team access to tickets?
- How do I add/remove users from a ticket?
- How to automatically ping my support team on a ticket?
- How do I set what category tickets are created in?
- How does claiming work?
- What is the prefix and how do I change it?
- How do I limit the number of tickets a user can create?
- How do I set a transcript channel?

[past junco]

1

/help

[humble sequoia]

Ticket Tool Help Menu

Ticket Tool is the only ticketing bot you'll ever need! Explore its features and set the best ticket system for your server!

<:CommandIcon:1018980659064221746> Commands

Browse through Ticket Tool's commands list and find new utilities!

<:TextIcon:1018980662881030144> FAQ

Solutions for the most frequent questions our users have when implementing the bot on their server.

<:Setup:1034174646788030664> Setup

The steps to follow when setting the bot for the first time on any server

[lunar solar]

@past junco

[languid edge]

@lunar solar ?

[torpid depot]

The hell?

All I did was try to use /help, which the bot didn't respond to.

[covert swallow]

Refer to the rules

[torpid depot]

I haven't broken any rules. What rules do you say I'm violating?

[covert swallow]

Common sense, it is assumed that channels are to be used for their intended purpose. #🆘│community-support is for support, #🤖│bot-spam is for bot commands

[peak spoke]

Transcripts are being sent even though they're not enabled. ?

[covert swallow]

Whats the server ID

[torpid depot]

What is the feature called for the buttons that send a message that only you can see, as found in #📂│information?

[brittle junco]

Does the ticket receipt button have a subscription?

[rustic gale]

You don't see the “Start 7-day Trial” button?

[brittle junco]

wow

Hello

@rustic gale

Warning: Claiming isn't enabled why ?

[languid edge]

one minute

[rustic gale]

Those are called ephemeral messages

[brittle junco]

@rustic gale

الو يا اجانب افهمو يولاد

[brittle junco]

يبن المرة

[rustic gale]

Ticket Tool doesn't do ephemeral messages @torpid depot The bot you see in #📂│information is a custom instance of Sapphire, https://sapph.xyz

[torpid depot]

Interesting. Thanks for the info, I appreciate it.

[rustic gale]

The yellow Start Trial button should be right below the text that says “Premium Status: Free”

[languid edge]

but it doesn't exist

[rustic gale]

Claiming is a premium-only feature. You can enable it in Panel Configs -> Claiming

[languid edge]

what the prob?

[rustic gale]

Then your server has already used its 7-day trial

[languid edge]

but he say free

look

[rustic gale]

Yes, because the trial is over

[brittle junco]

Do you speak Arabic ?

[rustic gale]

No. You can get Arabic help in #🎫│make-a-ticket

[languid edge]

so I can't get premium

[rustic gale]

Not for free

[languid edge]

ok ty.

[rustic gale]

Well, you can get free premium by voting

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Top.gg
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[languid edge]

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[granite vigil]

helpp

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[smoky shoal]

How to make a slash command be "hyperlinked"?

[steel portal]

how do i make a ticket

[worldly grove]

Hi! I have two questions.

1. Am i only allowed to make one panel in my server? And if so, is that something new?
2. For drop down menu, can i make a panel that has a dropdown menu with several items?

• Apply for moderator
• Server access
• Report a member etc

I'm a little confused with what's the point of dropdown if i can only use my panel on one item at a time. English is not my first language so i might be misunderstanding it?

The reason i ask about one panel is that i don't see the option to create another, after i made the first one.

[scenic plinth]

No, you can have multiple panels, and if my mind is not funky, there is no limit as to how many panels a server has (some apparently have around 100 for whatever the reason may be)

As for dropdowns, once you create another panel (in this case, you need two more), you will replace two options where it says "Hey welcome to the help button" with whatever those two panels are.

[scenic plinth]

Green plus sign on the top right of the screenshot.

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[scenic plinth]

Visit the setup docs here: https://docs.tickettool.xyz/general/setup

[worldly grove]

Okay so i can't have one panel with three different reaction emojis with three respecitve tags, for example?

[scenic plinth]

You can have one panel display the message you want for ticket creation (Example: Click the button below to contact support!), however, you need 3 to create the dropdown like you want to. These other 2 panels you would need to create don't show their messages.

[jade topaz]

My GIF wont load, any fix?

[scenic plinth]

Can you send the gif link please?

[jade topaz]

where do i go to select what channel the panel goes to

[jade topaz]

: https://imgur.com/a/ijQId44

Idk if i did it wrong or what lol

[scenic plinth]

Can you provide your server ID and panel name please?

[scenic plinth]

On panel configs, select a panel, and click the blue "send" button on the top of your screen.

[jade topaz]

Would I be able to make a ticket and have you help me there?

[scenic plinth]

You can make a ticket here if you prefer, sure.

[jade topaz]

Thank you

[spare agate]

Quick question. Is there an option to close stale tickets automatically?

[scenic plinth]

Define stale.

[spare agate]

like inactive for idk a month

[acoustic hedge]

How people can create qwestion in tickets?

[scenic plinth]

They answer...

[scenic plinth]

Ticket Tool doesn't have a setting to close after a certain amount of time at the moment.

[spare agate]

alr, is there an api endpoint i could trigger from our own bot

to make ticket bot close the ticket

[worldly grove]

Oh right, i think i get it. Thank you! I'll try and see how it goes 😃

[iron night]

Gave +1 Rep to @scenic plinth

[cold bridge]

i have bot error but why

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[worldly grove]

Is there any way to create one to one help tickets?

[cold bridge]

thaks

[worldly grove]

While still giving several mods the same support role?

[spare agate]

...

[cold bridge]

how i can make multiple buttons

[lofty echo]

i also have this question

[cosmic blaze]

how do i display form results if i had the auto embed turned off?

[worldly grove]

When i made a panel i scrolled down to bottom and selected a style here:
Then made 3 different panels for the 3 buttons i wanted to the main panel

It wasnt buttons but a drop down menu

[scenic plinth]

You wanted a drop down menu, right?

[worldly grove]

Yeah it worked for me

[cosmic blaze]

is it possible to get the ticket tool bot to make a new ticket message within the same open ticket? trying to display form results with adding the {create.form.x} variable

[meager sapphire]

where the panel channel?

[cosmic blaze]

like within the ticket

i just want to see the form results that a user filled out

[lofty echo]

here!

[neat hearth]

how do i get when a ticket is opened to fall into a selected catagory

anyone help me please

[meager sapphire]

no i saying where i put the panel in discord channel

i cant find it

no respone

[neat hearth]

santino

do u know how to make opened tickets automatically go into a catgory

[meager sapphire]

this is why i prefer old website

[neat hearth]

yeh

[lofty echo]

ohhh

then u should have smthing like this!

[cosmic blaze]

how do i see form results

[scenic plinth]

Panel Options --> Select Panel --> Category

[scenic plinth]

{create.form.1} (up to 5)

[lofty echo]

how can i change the amount of buttons?

[cosmic blaze]

where do i put that?

[scenic plinth]

In the ticket message.

$mp

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[scenic plinth]

(L3MON^)

[cosmic blaze]

nothing happened when i typed this in the ticket

[scenic plinth]

No, you put {create.form.1} in the ticket message... in your panel settings....

[lyric light]

?

[cosmic blaze]

right i know that but i asked a couple times earlier and no one answered

i already have a ticket open

where someone filled out a form

i want to get those form results. putting that in the ticket message will work for any new ticket. but im trying to get the results for that ticket thats open now

someone created a ticket and put a lot of work into the results on their form but i accidentally had the auto embed turned off. so im trying to figure out how to get the results for that already opened ticket now

[scenic plinth]

You can't get results for an already opened ticket unfortunately.

[cosmic blaze]

https://tenor.com/view/no-gif-22904868

okay thank you lol

[hearty folio]

IT KEEPS ON SAYING APPLICATION IS NOT RESPONDING

I DIDNT EVEN KNOW YOU WERENT ALLOWED TO SAY SUPPORT IN GENERAL

BRUH

[shut bolt]

First of all you should calm, second, read the channel description

[hearty folio]

i didnt see it i just joined cause i needed support then i saw the support

[shut bolt]

Funny, cause support is above general chat

[lofty echo]

tysm!

[shut bolt]

If you need help, then state your issue here and someone will assist you. If you want help from our support team then #🎫│make-a-ticket, if you are facing issues with the bot then I presume you are using mobile discord since right now the bot is working fine, update your app and try again.

[lofty echo]

i cannot find the settings

(am i just blind 😭 /j)

[gilded verge]

hey, go there and choose your server ^^ https://tickettool.xyz/dashboard/server-id/panel-configs-v2#/panel

[hearty folio]

i saw make a ticket

after i typed it i saw support

[gusty sandal]

Hello, I'm unable to Tag the persons in the Ticket which is generated, am i missing anything?

[rustic gale]

What did you try that failed?

[gusty sandal]

I'm a Mod in a Server, when tickets generate I want to tag the Support Staff.
I'm just unable to Tag the users

like when I type @native bone it will not give me any suggetions

[rustic gale]

Well

When you type @ the only suggestions that appear are users that can view the channel and roles that you can mention

If a user can't view the channel, they will not appear among the suggestions

That's not a Ticket Tool thing, that's a Discord thing

Because tickets are private channels, the only users that can view them by default are the ticket creator, the server owner, and users with the Administrator permission

To set up support staff, you add support team roles in your panel's settings

In your dashboard, enter Panel Configs -> General

you can add Support Team Roles there.

This will only affect future tickets created, not old existing ones

To add the support team to old tickets, you should close them and reopen them.

@gusty sandal

[gusty sandal]

They are part of private channel, other people able to tag among themselves. Its just me who cant tag Admin memebers, however I will try the above steps once. thank you!

[iron night]

Gave +1 Rep to @rustic gale

[deep island]

does anyone know how to limit the amount of tickts a person makes?

[rustic gale]

Panel Configs -> Limits

You can set limits there

[sand rose]

hey guys anyone know why im getting interaction failed when i try to close ticket?

nevermind its working again lol

[tribal ore]

Guys

How to do a bot

[tribal ore]

@rustic gale

@iron night

[covert swallow]

Kick and reinvite the bot

[last crag]

Hi everyone i need help for the transcription

Someone create a ticket we talk with it etc etc...

But we need to have the history of the ticket in an other channel (like admin) and want delete the ticket too.

I don't know if I was clear an sorry for that

I'm French so if someone talk french dm me

Thanks you

[covert swallow]

Has the ticket already been deleted?

[last crag]

No its just for later

[covert swallow]

$help transcripts

[humble sequoia]

Ticket Tool Help Menu

Ticket Tool is the only ticketing bot you'll ever need! Explore its features and set the best ticket system for your server!

<:CommandIcon:1018980659064221746> Commands

Browse through Ticket Tool's commands list and find new utilities!

<:TextIcon:1018980662881030144> FAQ

Solutions for the most frequent questions our users have when implementing the bot on their server.

<:Setup:1034174646788030664> Setup

The steps to follow when setting the bot for the first time on any server

[digital oyster]

Can you change the color of the embed without premium or do you need premium?

[rustic gale]

Custom color is premium only

[rustic gale]

Look at the Setup Guide in #📂│information

[scenic plinth]

The person likely has DMs closed or it is not configured correctly, assuming you have premium to DM transcripts.

[queen root]

hi does any1 now how to delete a ticket that automatically daves the transcript? (since u usually have to tap the button of save transcript before deleteing)

[gritty ember]

The buttons don't work for me in the #📂│information channel. (Error messages: Unsuccessful interaction.)

[humble sequoia]

Ticket Tool Ticket Commands

</add:1029783024306507887> - Gives an additional user or role access to the current ticket channel. They are given the same permissions as the User Opened Permissions.
</remove:1029783024306507888> - Removes a user's or role's access to the ticket channel if they had access to the ticket when it was created, or if they had been added with the </add:ID> command.
</open:1029783024306507893> - Re-opens a ticket channel that is in the Closed state.
</close:1029783024306507892> - Closes a ticket channel that is in the Opened state.
</rename:1029783024264564757> - Changes the ticket name, or resets its name if no new name given.
</claim:1029783024306507889> 💎 - If Ticket Claiming is enabled, this command allows a support team member to claim or unclaim the ticket.
</closerequest:1029783024306507891> - Sends the Close Ask Message to the ticket channel.
</transcript:1029783024264564758> - Generates a transcript of the ticket, or channel if 💎 Premium, with the given settings.
</new:1029783024264564762> - Create a new Command Style Ticket

Ticket Tool General Commands

</premium:1029783024306507894> - Checks the Premium status of the server you ran the command on.
</debug:1029783024264564765> - Provides you troubleshooting information about your server and the channel you ran the command.
</permissionlevel:1029783024264564760> - Your level permissions within the server, allows you to know if you are able to access a dashboard.
</ping:1029783024306507895> - Provides the current latency between your server, the bot, and the Discord API. This might be used while troubleshooting.
</help:1029783024264564756> - The command you used to get here!
</id:1029783024264564764> - Returns the ID of the given channel/role/emoji, providing no input will return the server's ID.
</vote:1029783024264564761> - Vote for Ticket Tool and gain free Premium!
</invite:1029783024264564763> - Invite for the bot and the Support Server.

[rustic gale]

Automation is a premium feature

You set up auto transcripts in Panel Configs -> Transcript

[queen root]

damn

is there no lifetime subscription

[rustic gale]

@gritty ember Here you go

Oh. It's dead...

Well. The basic setup is this:

1. Enter the dashboard

[humble sequoia]

https://tickettool.xyz/manage-servers

[rustic gale]

2. Enter Panel Configs
3. Create a panel
4. Use the Send button to send the panel to a channel

[rustic gale]

No

[deep ermine]

@rustic gale hey

I m facing one issue can u guide me

[jade topaz]

guys help

[deep ermine]

Whts actually wrong with permision

[jade topaz]

so basiclly poeple are abelt to acces my sevrer ticket ooll

how do i disbale that from happening ?!??!

[jade topaz]

you have to fix perms

[deep ermine]

Which perms

[gritty ember]

However the bot has permissions and roles for the dedicated channel it can't send the panel:

[jade topaz]

How do i add the bot to my server so pepole can Get support

[rustic gale]

Dashboard -> Server Configs -> Dashboard Roles

Make sure it's empty or there's only administrator roles there

[rustic gale]

Look here @jade topaz

[rustic gale]

You have to talk to the owners of that server and let them know their bot is set up incorrectly

[rustic gale]

There's many possible reasons for that. Best to #🎫│make-a-ticket so we can take a closer look

[static lichen]

how do i make the bot @a role when ticket is opened?

[jade topaz]

tysm

u deserve staff of the month fr

[static lichen]

@rustic gale Can you help me?

[rustic gale]

Dashboard -> Panel Configs -> Ticket -> Edit Ticket Message

In the text box at the top, include the role mention

A role mention looks something like this <@&642118166243311646>

You can find the mention for your role using the /id command in your server

[jade topaz]

pls help i cant select a channel to put ticket tool in my server

[humble sequoia]

━━ moved to ticket ━━

[rustic gale]

But for reference: you press the Send button and select the channel there

[jade topaz]

where is the send buttom

[rustic gale]

You will see it after you've created the panel

[jade topaz]

tyyy

[humble sequoia]

━━ moved to ticket ━━

[granite tide]

When you have a form set up, where does that actually go if it doesn't go in to a ticket?

[granite tide]

Oh ok cool, I have that set up - was just unsure if it stored it else where (like a way to download it) no worries appreciate you

[burnt needle]

Why do ticket tools tell me that I havent permissions to create a ticket as a member, I did not touch the perm settings

[rustic gale]

Does it say “system failure: missing permissions” or “warning: you don't have permission to use this”?

Those two messages mean different things

[rustic gale]

Sadly no, no way to download form answers or send them separately anywhere other than the ticket itself

[granite tide]

No worries appreciate it!

[burnt needle]

warning: you don't have permission to use this, I guess its a config problem but I dont know how to fix it because all looks to be ok

[cursive copper]

Is there a variable for who claimed a ticket

[jade topaz]

Where do I claim a ticket?

[cursive copper]

You use -claim

[rustic gale]

You can't solve that. Only the server owner/administrator/a user with dashboard access can solve that

[burnt needle]

Im the owner

[burnt needle]

I mean I wasnt able to create a ticket as a simply member but I can as an admin

[rustic gale]

You probably blacklisted everyone or a generic member role in Server Configs

[cursive copper]

Is there a variable for who claimed a ticket

[burnt needle]

You're right I don't remember I did that, missclick probably

Thank you ^^

[cursive copper]

Is there a variable for who claimed a ticket

[oak sapphire]

is it possible to have certain dropdown buttons or just panel buttons require a specific role to be used?

[jade topaz]

When someone in my server opens a ticket they cant see it, how can i make it so each person can only see their ticket and nobody elses?

[pulsar panther]

Hey there. I've just purchased premium via Discord, however I'm not sure where to find the premium key to redeem it on the dashboard. Any help please!

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

how do you fix it so when u invite the bot it wont leave again

[shut bolt]

The bot doesn't leave on it's own. Check your audit logs to see who's removing it

[pulsar panther]

@shut bolt sorry to ping but been a lil while

[shut bolt]

Oh

I thought you had a ticket open rn

Someone then asked almost the same thing, my bad

[pulsar panther]

Oh, no, sorry

[shut bolt]

Can I have your server's ID? Since you bought it via Discord no redeem key is needed

[pulsar panther]

1034806338158600293

[shut bolt]

It's fine, it was my mistake

[shut bolt]

The subscription is active :)

[pulsar panther]

oh it's showing up now

i'm an idiot haha, thank you

thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

[rustic gale]

Are you testing using “View as Role”?

[rustic gale]

Of course. You open the corresponding panel in Panel Configs, then access Buttons -> Edit Create Ticket Button

Set everyone as denied role, and the role you want as allowed role

[oak sapphire]

thanks

[jade topaz]

how do i edit that message, "read delete channel"

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[jade topaz]

that's for when a ticket is open, i'm looking for the embed message for when you create a ticket

[gilded verge]

oh right, my bad

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[pale swift]

Good morning, I encountered a problem, which is that the bot did not receive the message to send tikes to the specified ROM

<@&540295656720302081>

[umbral oyster]

Good morning, when i'm trying to save my changes after editing the text, it says: '' Missing permission to save ''

what do i do?

[slender minnow]

you'll need to fix this error
https://i.imgur.com/FWafdKw.png

check the premium bot settings under server configs, you don't have a premium subscription

[slender minnow]

can you please make sure that the bot permissions are right

try giving the bot admin permission and let me know if it still does not works

[umbral oyster]

nevermind i found the problem

I'm very sorry

[slender minnow]

No worries :D

[umbral oyster]

:D

[odd hornet]

when I go to send the panel for a help ticket, says the bot doesn’t have perms to view or post in the channel.. yet it’s an unlocked channel and the bot has a bot role with admin perms

never mind, I added it directly to the channel. got it lol

[gritty ember]

I paid the Premium on Server, but I can't see it on Dashboard

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[lunar solar]

@gritty ember have a look through that

[tribal ore]

Guys why modsysteme kicked me

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lunar solar]

Ignore ping sorry

Fark

@tribal ore

[tribal ore]

Xd

[proper sand]

xd

[odd karma]

I was pinged? 👀

[lunar solar]

Yeah I fucked up trying to ping an individual and pinged a role

My bad

iPhone moment

[odd karma]

All good 🙂 ❤️

[frail epoch]

https://tenor.com/view/slap-in-the-face-angry-gtfo-bitc-bitch-slap-gif-15667197

[pale swift]

How can i fix it ??

[gleaming ember]

Someone ping me?

[tribal ore]

Yh

Me

[granite tide]

Hey how do we go about making #📌│automated-support in our own discords?

Is it the 'drop down editor'?

ok I answered my own question - but how can I get it to not open a ticket?

[jade topaz]

You can't, since this is not a feature this bot supports. The automated support you see here is simply a different bot coded just for that specific purpose of being an FAQ

[granite tide]

Well, damn. Do you know what bot? Or is it coded by these guys and not for public?

[jade topaz]

Afaik there's no bot anywhere that only exists for people to make dropdown FAQs, and their bot is self made.

If you want to make your own without "much" coding knowledge (you'll still need to sit your ass down and look around a little) I recommend Discord Bot Maker.

[granite tide]

legend thank you

[iron night]

Gave +1 Rep to @sullen scaffold

[jade topaz]

It's 10 bucks on Steam and allows you to easily make most features your average bot has without much coding knowledge required

And if you're even more lazy than that, they also have their own community with a website where people dump all their "raw code" that you can just download and import to the program, including also things like a dropdown menu that you just need to edit

[old ermine]

D: - Dw

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[slender minnow]

@pale swift

[pale swift]

كك

Thankk

[pale swift]

what should I do ?

[spare agate]

Give the bot send message perm for that channel

[steep valley]

how remove?

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

How get rank Support team

[humble sequoia]

━━ moved to ticket ━━

[dark vessel]

I have a feeling the answer is no, but in the dropdown with the panels, one can't re-arrange the order of those panels, right?

[slender minnow]

you can

change the order of the panel attached

[dark vessel]

I mean here in this dropdown on the dashboard:

[gilded verge]

You wrote about dropdown so we thought you meant this:

but you wrote about the dropdown list of panels and there you can't reorder 😦

[rustic gale]

It's called Sapphire

https://sapph.xyz

Tagging @jade topaz for the knowledge

[dark vessel]

awe damn, alright thanks!

[iron night]

Gave +1 Rep to @gilded verge

[granite tide]

❤️

[stable jacinth]

السلام عليكم

[gritty ember]

Is there available the feature which can close ticket automatically?

[glossy laurel]

theres automation options for panels

[gritty ember]

That’s all what I see

Missing user check

and DMs

I opened a ticket here, and when I didn’t get answer I got a notification which contain a timer when the ticket will be closed

[rustic gale]

That's just text

There's no automation associated with it

[gritty ember]

Ohh I see

[worldly grove]

Hi, i have created a drop down menu and have the following question:
How do i get the ticket bot to post instruction for the respective support they choose?
Like if they click 'report a member' the bot will send a welcome message saying: _'Hi, welcome to member report. Please state your problem as clearly as possible and provide any extra evicende like screenshots etc' _?

[rustic gale]

Panel Configs -> Ticket -> Edit Ticket Message

The “ticket message” is the first message sent by the bot when a new ticket is created.

[worldly grove]

Lovely, thank you very much!

Side question, how can we use the yagpdb give rep thing if we aren't allowed to ping anyone? How does that work?

[rustic gale]

You're allowed to ping staff for rep, the bot will yell at you but everyone knows you're doing it for rep

[worldly grove]

Okay, thanks for the help @rustic gale 🙂

[iron night]

Gave +1 Rep to @rustic gale

[jade topaz]

How to disable ticket deletion

i dont want my support to delete tickets

Only admins should be able to do it

[humble sequoia]

━━ moved to ticket ━━

[mint osprey]

السلام عليكم

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

One of the few things I don't know myself - "Moved to ticket" is that an on-server only feature or a premium thing? Where do I set that?

[rustic gale]

It's a tag

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[jade topaz]

Real sadness Ticket Tool doesn't utilize Discords app feature to open tickets from messages

[blazing mountain]

Hey guys, I've been playing with this bot for some time and I love how it's come such a long way! I use this bot to allow users to create their own custom rooms for specific topics, but I have a concern:

If a user recieves a muted role from an automod infraction or a moderator, I don't have a way to disable this role from being able to create channels using the drop down menu. In other words, if a troll came into the server and got themselves muted, they could still use the group panel and create tickets and manage their own rooms. My work around for this is to put the panel in a channel that cannot be seen by muted users, but I was wondering if there was a way to disable this role from creating a room instead of hiding a channel?

Would love some developer opinions, love the bot!

[jade topaz]

https://docs.tickettool.xyz/dashboard/server-configs#blacklist-roles

That should do what you're looking for, just put the Muted role as blacklisted

[pastel vessel]

Opa

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[blazing mountain]

You're the best! That was super helpful. It was in the server config section, not a direct panel option. Testing now.

[jade topaz]

No problem, if that helped you can always +rep me

[iron night]

Gave +1 Rep to @blazing mountain

[jade topaz]

or that works too, lmao... anyway, glad I can be of help 😂

[blazing mountain]

Okay so that worked, the problem is if the muted user needs to contact us to dispute their ban, they can't use the contact us panel either. Any suggestions?

[jade topaz]

Well you'll have to make a compromise there. Either you don't want them to contact at all, or you use a different bot (you could use Dyno) in this case to have them use the submission form to dispute their ban

Dyno finally included a feature where people that got banned through the bot can now submit an appeal through a form that you can customize

I guess you could use that, since Ticket Tool afaik doesn't allow you to selectively make certain buttons non functional

for example, if someone has role Muted, he can still press the "appeal" button that you made in the panels but not "general support"

[rustic gale]

You can disable individual roles from using individual panels by adding them to Denied Roles

Panel Configs -> Buttons -> Edit Create Ticket Button -> Denied Roles

[jade topaz]

I totally forgot about that, thanks for the correction 👍

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

I haven't 100% confirmed that disabling them in button options works for dropdown menus as well, but i see no reason why it shouldn't

[blazing mountain]

For the record, I didn't post an actual invite link lol

[jade topaz]

psure the bot triggers on certain endings etc.

[blazing mountain]

I wrote the Discord gg / so

I deserved it I suppose.

[formal anvil]

hello, i have a question on allowed role for use button

if i do this
all member of suport team AND admin can use button ?
or
ONLY ADMIN can use button ?

(i look for limit buton only for admin, and suport team cant use it, but i dont know if i put directly " members " on disabled role, and admin in allowed, admin whit member role cam use button ?
and if i put membre role in disabled, and i no activate ' suport team only ' suport team role whit member role can use whit support team power or not ? )

[plain surge]

If the admin role has the Administrator permission enabled, it will bypass any setting set

~
Having the support team only enabled doesn't affect the roles in allowed. They will both have access

~
If the admin role doesn't have the administrator permission and you add it to Allowe roles while adding the members role to Disabled roles, people with the admin role will still have access

~
Lastly, people with support team role will still have access even if they have a role that is in Disabled roles

Did I miss a scenario? @formal anvil

[formal anvil]

hmmm

for simplicity

I need the delete button to be usable only by administrators, so that it does a security check

so that the support team has its support permissions on everything else, but it's just not the possibility to use the delete button

[rustic gale]

The support team can't be prevented from using a button

Support team overrides everything else

You can try adding the support team roles to Denied Roles. I haven't confirmed whether it works, but i'm fairly sure it actually doesn't

[formal anvil]

ow okay
i just no set suport role and put role in all pannel in this case

thanks for you answer !! ^^

[plain surge]

We just tested this out @formal anvil
Adding the support team role in the Disabled roles will deny the users access to the button

[jade topaz]

Hello, when I try to make a ticket it says: > Warning: Ticket limit reached, You already have 1 tickets open of the 1 allowed for this panel, How do I fix this, I left the server with a ticket open and rejoined, and have no access to the ticket, I also cannot dm the moderators so I don’t know what to do

[plain surge]

The server staff have to close/delete the ticket. You should probably try contacting someone in general chat in the server if the DMs are closed

[formal anvil]

hmm
no i can have message dm in request

maybe discord has not yet added the function on pc

[mellow lake]

Hello, i have a problem with ticket tool's bot, i invited the bot but my server does not appear in the panel...

i already kicked him i re invited him

[red narwhal]

The “is there anything else we can do to assist you” prompt in a ticket, to remind the user they can close.

Where can I find that feature/how to in the dashboard?

[rustic gale]

Are you the owner of the server?

[mellow lake]

Yes

[rustic gale]

Panel Configs -> Ticket -> Edit Close Question

[rustic gale]

Log out of the dashboard and log in again

[mellow lake]

It's work ! Thanks

[iron night]

Gave +1 Rep to @rustic gale

[ivory fjord]

can you help me ?

[rustic gale]

The server's staff set up the bot so you don't have permission to use that button.

Only the server's staff can solve the problem. You will have to contact them

[ivory fjord]

I am the owner can you tell me where to activate them so they can open them

[jade topaz]

how i can make a create ticket button?

[rustic gale]

You probably blacklisted everyone or a generic member role in Server Configs

Remove it from the blacklisted roles and try again

[rustic gale]

Look at the Setup Guide in #📂│information

[jade topaz]

why i see the reaction button only on pc?

[humble sequoia]

Update your Discord App

Devices running old versions of Discord may interfere with the proper display of interactions such as buttons or context menus. Please verify that you have the latest version of Discord, by going to the App Store, or Play Store.

Discord for the App Store
Discord for the Play Store

[rocky spoke]

I invited the bot to 2 of my discord servers and neither of them show up in the Manage Servers panel

[rustic gale]

Are you the owner? If so, log out of the dashboard and log in again

[rocky spoke]

Thank you

[iron night]

Gave +1 Rep to @rustic gale

[round gull]

Guys

How to win?

How to win giveaways bruh

[covert swallow]

Luck

[worldly grove]

Hi, so i got this far

Then this happened 🤔

I couldn't find out how to add panels like i could with drop down menu

What else do i need to do?

[rustic gale]

Wait. Do you want buttons, or do you want a dropdown?

[worldly grove]

I want button menu, please. I forgot to remove the dropdown. I'm wondering if i skipped a step or just forgot to save.

[rustic gale]

Disable the dropdown by entering Panel Configs -> DropDown Style and making sure the switch is disabled

You should edit the Create Ticket buttons one by one to make sure they don't all say Create Ticket

Panel Configs -> Buttons -> Edit Create Ticket Button

[fierce gale]

huhh?

[worldly grove]

Okay so now it worked and looks like this. But why is the bottom button on a third row?

I tried to put this to 6 and saved but it went back to 5 immediately.

[humble sequoia]

Error 1015 - You are being rate limited

If you get the above error when trying to access our web page, don't be scared. This is just a security feature on our dashboard to mitigate possible attacks to the site. The only way to access the site is to wait for the temporary ban to be lifted automatically. It typically takes around 1 hour but can be quicker or longer.

[shut bolt]

@fierce gale

[shut bolt]

Discord only allows 5 buttons per row

[fierce gale]

Oh, thanks

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

[worldly grove]

Oh i see! Thank you

[iron night]

Gave +1 Rep to @shut bolt

[worldly grove]

And thank you @rustic gale

[jade topaz]

No matter what command i do it just says “this application did not respond”

nvm figured it out

[thick compass]

I want to know how to display 1 create ticket. There are two buttons.

[lunar solar]

You’ve attached the panel to itself

Panels configs —> Panel —> Attached Panels (Multi Panels) —> Make sure this box is empty

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[lunar solar]

Then resend the message to Discord or update the message via the update feature

[thick compass]

Super Thanks!

[noble monolith]

Hi all, i have a questions

How can I delete it?

When I create a ticket, it appears every time

[tidal elk]

just press dismiss button at the bottom

[noble monolith]

Isn't there an order that makes that when I request a ticket, it does it automatically?

Am i obliged all the times to delete it myself?

[gilded verge]

This is not our bot

[noble monolith]

Oh really ! My bad sorry :/

[gilded verge]

btw Ticket Tool is better than this bot

[noble monolith]

When I added the bot I got this server in case of help^^

[gilded verge]

https://tickettool.xyz -this is our site

[noble monolith]

It's my first time i do that ahah ^^ I'm a moderator for a discord server ^^

I check that, Thanks !

[charred notch]

I'm pretty sure all you have to press is one singular button...

[jade topaz]

Both have their pros and cons ngl

[cedar mirage]

The money symbol is given by discord?

[gilded verge]

Yes, and this symbol is only displayed when premium is purchased via the "Upgrade" button
*this button is only available in the pc version, at least for now

[slow pier]

so the bot says it got all the permissions...but the bot isnt opening the tickets in the same channel bc the category doesnt give the bot permission to do so...eventho it does so im confused

[gilded verge]

In your support category, add Ticket Tool role and permission: Manage Messages
(right click on category->edit category->permissions->there add bot role->and permission for manage messages)

[slow pier]

thank you it works now!

[obsidian nacelle]

Help mehhhh

[broken cedar]

شباب احتاج تفعيل البوت اكو ناس عرب اهنا تساعدني بتفعيلة ..؟

[obsidian carbon]

How to immediately delete all closed tickets

[umbral oyster]

go in each ticket and type; /delete

[jade topaz]

how did you do this?

[cursive sleet]

help me game no have game

[worldly grove]

Enter Panel Config
First i made one main panel that all the buttons will attach to.
Then you make panels for the other buttons in the order you want them to appear as buttons.
After that you scroll down to 'Panel' in the 'Ticket creation' category. Its on the bottom left.

In there you enter the panels that will be your buttons (Multi panels)
Next step is to go back to the menu and look to the right. Number two from the top is called 'Buttons'. There you can edit your buttons with name ad emoji etc.

And if you want an extra touch you can go to 'Ticket' that's above 'Buttons' to add in a welcome message in 'Edit ticket message' that will tag user once they open ticket.

For example for my report a user button i would type in: Welcome to member report, please provide as much info you can etc

[worldly grove]

All of this you will find in Panel Config

[analog geyser]

How to create ticket anyone tell me commands ?

[worldly grove]

Make sure you are in the specific panel you want to make the changes in, every time. Dont add any buttons in the Main panel as it will show up as an extra button.

[analog geyser]

@worldly grove

@pale pilot

[worldly grove]

I went into dashboard and Panel config. Click create Panel. Typed in what i wanted it to say. Then click send and select channel you want it to go to.

But i'm not support so you can probably get better answers from the others here ☺️

[short wave]

Hi all, can i edit this message in the free version?

I'd like to change: To create a ticket react with 📩

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[scenic plinth]

You have a 250 character limit in free version although.

[short wave]

It worked only for the ticket-0001 that pops up when the client clicks 'create ticket'

Can I change "To create a ticket react with 📩" also?

[scenic plinth]

Yes, the one you modified then was incorrect, modify the message I mentioned above and either update your message using the current panel message link or resend your panel, otherwise it does not appear.

[short wave]

Okay, but I can't find the section to edit it

And... How do I get a url for updating? Sorry, I'm just really new in this

[rustic gale]

See the text that says “embed editor”? Click it

[rustic gale]

Find the panel message in your server, right-click it and select Copy Message Link

[rustic gale]

Check out the Setup Guide in #📂│information

[robust sandal]

Guys I need to activate the bot there are Arab people here who help me activate it ..?

Arabic (ar) → English (en)

[rustic gale]

Unfortunately no, but we can help you through automatic translation

[robust sandal]

للأسف لا، ولكن يمكننا مساعدتك من خلال الترجمة الآلية

English (en) → Arabic (ar)

[jade topaz]

Where can I buy a code for 1 month premium here ?

[short wave]

Thanks. This worked, but now there are 2 buttons. How can I make it just 1?

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

You open a ticket #🎫│make-a-ticket

Here's the direct methods of payment

Actually nevermind. I keep forgetting that you have to buy minimum 3 months

You want to get one month, you have tl subscribe for one month and then cancel the subscription

[rustic gale]

You attached the panel to itself in Attached Panels

Just leave Attached Panels empty and resend/update the panel

[short wave]

Thanks!

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[jade topaz]

how do i edit this message?

the msg that basically u get when u open the ticket

nvm i figured it out!

[mystic sorrel]

help? what is this?

I subscribed to "ticket tool" and put ticket-tool-premium on the server.

[rustic gale]

Like it says, your subscription expired and you need to resubscribe

[mystic sorrel]

I just subscribed today bro))

[fallow ingot]

If that's the case try some basic things to fix it.

• Close the app (if you're using the Discord App)
• If you're using the browser then refresh etc

[mystic sorrel]

thanks!

[fallow ingot]

np

[modern saddle]

is there a way for you to make Ticket Tool run other bot's commands or the built-in discord commands?

[rustic gale]

What are you trying to do?

[scenic plinth]

The only way you can try to do that is seeing if the bot you are trying to use responds to other bots, and then you can try using tags. However slash commands aren´t exactly going to work doing that.

[knotty bramble]

hey guys... need some help with my subscription. I added the free bot to my discord. Started playing with it and decided to subscribe. I clicked on the bot and went to upgrade which it then charged me through discord. I later invited the Premium Bot to my discord and kicked the old one. Now it has auto cancelled my subscription because I kicked the old bot out. Am I suppose to subscribe to the premium bot? I really dont want to have to pay twice lol.

[scenic plinth]

I am not quite sure how that system works quite yet as it is with Discord. My best answer for you is to visit https://tickettool.xyz/subscriptions and see if anything shows there, manage the server accordingly.

[knotty bramble]

hmm looks like im out of luck. Ill just have to resubscribe with the link you providedn. You guys should add some clarity around that fact if you kick the bot it dumps the subscription. 🙂

[lunar hamlet]

hey there ia no arabic support mods online qhat should i do

Should i make an english onel

[rustic gale]

Yeah, that would help

[lean pulsar]

Hello people! - Just curious, is it possible to have multiple option to create ticket? e.g.

Button 1: General help
Button 2: Billing Help
Button 3: Code Help ?

[gilded verge]

Hey @knotty bramble, you've probably already purchased a new subscription (i mean in https://tickettool.xyz/subscriptions), but I'd like to ask a few things.

When after the subscription was canceled (after kicking the free bot from the server), did the premium bot stop working? I mean opening tickets, or if the commands stopped working

//Because I checked it on my server and I know everything is working fine. Yes, the subscription has been canceled, but it is still active and you can use it until the expiry date.
(I bought premium in free bot [in Upgrade button]-> then I invited a premium bot->and in Server Configs I changed to a premium bot)

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[gilded verge]

Hey @lean pulsar, please check

[lean pulsar]

Uhm im getting

[gilded verge]

probably you added the same panel to multipanels

[lean pulsar]

ahh probably ye

[jade topaz]

can someone help

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

I have @pseudo glen in more then 1 server but others dont show up

Premium bot doesn't work for at the moment?

[covert swallow]

Yaboi try reloggging

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[covert swallow]

Kaj, its probably offline. Josiah is aware

[jade topaz]

I did

[covert swallow]

Your server is probably offline then, just wait patiently

[timid trail]

Sorry to disturb you but can someone explain to me how can i change that thing

[stark wind]

مساء الخير ،
حابب أعرف ايه هو سبب المشكلة دي وايه هو الحل ؟

[covert swallow]

You have text in the emoji name

[covert swallow]

Bot is back online

[timid trail]

Can someone help me ? 🥲

[covert swallow]

Which thing?

[timid trail]

This one if it's possible

[covert swallow]

What part of it

[timid trail]

Change the message

[covert swallow]

The contents of the embed?

[timid trail]

The contents

[covert swallow]

Panel Configs > Ticket > Edit Ticket Message > Embed Editor

[timid trail]

That's change the message after i click on the emote to create a ticket

[covert swallow]

Oops

[timid trail]

And i want if it possible to change the message of the main Ticket XD

[covert swallow]

Panel Configs > Panel Message > Edit Panel Message

[timid trail]

Thank you so much i didn't see it 🧑‍🦯

[covert swallow]

No worries

Anything else I can help you with?

[timid trail]

Nope thank's

[stark wind]

hmmm ,
thx bro 💛

[iron night]

Gave +1 Rep to @covert swallow

[misty skiff]

Is there a way to pull people from your discord into a ticket?

[covert swallow]

$add

[shy oracle]

Is there any way to close all open/closed tickets?

Or must I do them all manually?

[visual spear]

may ticket tool is not working ok

[humble sequoia]

━━ moved to ticket ━━

[covert swallow]

manually

[shy oracle]

ah rip thanks, was this suggested at all? If not I'd like to make it into one

[iron night]

Gave +1 Rep to @covert swallow

[covert swallow]

I think it has been

[shy oracle]

Can you give a rough estimate of when?

[shut bolt]

I can confirm, multiple times

[shy oracle]

Interesting, has it ever been taken into consideration?

[shut bolt]

It has

Just not a priority right now

[shy oracle]

Alright good to hear, thanks.

[shut bolt]

Np

[bleak aspen]

Ho speak spanish?

[runic wharf]

X2

[knotty bramble]

Hey Miroxik74, The steps I made where as follows

1. Sign up for Ticket Tool
2. claim free 7 day trial
3. Hours later I purchased the premium version
4. setup a few panels and ran some tests on tickets
5. noticed the premium bot invite feature, so invite the bot and switched to on the dashboard
6. noticed my panels stopped working. added new panels via new shinny premium bot
7. Verified functions works with new bot and then decided to kick old free bot
8. got a DM saying my subscription has been cancelled
9. tickets remained working however it could have been cause i still had time left on my subscription or the fact that i still had 6ish days on my free trial
10. now my dashboard shows that I am super subscribed.. lol

On a side note, is there a way to make the bot make Thread Style Tickets that are public threads not private? I am repurposing a panel to make a suggestion system but its not the greatest when you need to ping entire groups of people to get them added to a thread. I tried to make an "Additional Role" so those people could see the private thread however it doesnt work. I am guessing Additional role doesnt work cause only moderators and invited people can see private threads... Any ideas?

[runic wharf]

Hello good, I need help because when a new person arrives at my server there will be a ticket and they do not see what is sent to them, everything is deleted (I speak Spanish and use a translator)☺️

[gleaming sonnet]

Is there a way to auto-delete closed tickets after a period of time?

[rustic gale]

Not possible

[rustic gale]

Puedes conseguir ayuda en español en #🎫│make-a-ticket

$pc 310607157332672512

[rustic gale]

Public threads sounds like a suggestion you can make in #1019685143046279208

[gleaming sonnet]

Darn, sadly missing this feature

The server storage seems to be like a janky approach to this

I don't know that I understand right what it means to store "deleted" tickets

I thought deleted tickets means the channel is, well, deleted

If I delete a ticket with Storage Mode Enabled, that ticket then goes into a category like any other closed ticket? Does it still create a transcript? And then it can just be overwritten when I have more tickets?

I've had +1000 tickets today so not being able to auto-delete after a set amount of time is a huge pain. Will server storage be a viable option?

[rustic gale]

Not at all. That's not what server storage is for

[rustic gale]

The best you can do is threads

[knotty bramble]

Suggestion added .. thanks for the link Outsider

[gleaming sonnet]

Is auto-delete a planned feature? I saw people asking for it a few months ago in here, not sure if it's on the roadmap

Threading doesn't seem ideal ...but at least it gets by the channel limit