🆘│community-support

[ancient sleet]

can someone help

[ornate oxide]

Sus?

[lunar solar]

Panel --> Permissions --> User Permissions --> Edit opened --> ✅ View channel & ✅ Send Messages permissions

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lunar solar]

@ancient sleet wrong server, this server is for the Ticket Tool bot

Read through #📂│information it covers off on everything you need to know

[topaz flume]

Thank you! Have a lovely day.

[iron night]

Gave +1 Rep to @lunar solar

[blazing siren]

I opened a ticket but no one talks

[lunar solar]

No one can talk?

Panel Configs --> Permissions --> User Permissions --> Edit opened --> ✅ View channel & ✅ Send Messages permissions

[sonic hedge]

hi! just made a ticket tool and searched in this discord to see how i can mod it so that "administrator" role cant see the locked new ticket channels but couldnt figure that out, can anyone help me with this please?

info: currently the "support" role is able to see and is designated that on the dashboard. the "admins" role with administrator access is not designated but can still view etc those channels and would like to remove this access. thank you!

from looking through on this discord, looks like administrators have auto access to all channels and there is no way to bypass this?

[rustic gale]

Correct

The only way is to make them not Administrator

[sonic hedge]

hm we dont want to do that so i guess have to live with this, thank you i appreciate it!

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

You can make a separate server for tickets where your main server's admins don't have the Administrator permission

[sonic hedge]

i think having another server for this will just make it too convoluted, will float this by mod team though - thank you!

[smoky turtle]

how do i set up the bot to post in my ticket chanel propperly?

[obtuse kraken]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[smoky turtle]

thanks @obtuse kraken

[prisma cove]

What's the maximum character count for a Ticket Panel?

The embedded Panel

[dry marsh]

why wont my server pop up on manage server?

[rustic gale]

Are you the owner?

[dry marsh]

yes

[rustic gale]

Log out of the website and log in again

[dry marsh]

ok

[prisma cove]

Character count above the embed?

[scenic plinth]

Are you asking us to count that for you?

[prisma cove]

No

I'm asking if anyone knows the default maximum character counts

[rustic gale]

1000

[scenic plinth]

No, default is 250 for the message outside the embed (above where it is welcoming you)

[prisma cove]

And inside the embed?

[merry flare]

Where I report cheat

[remote urchin]

#🎫│make-a-ticket

[gilded verge]

Cheat about what? Remember this server is for Ticket Tool bot, not for games

[scenic plinth]

Also 250

[gilded dust]

i can't see my servers

[rustic gale]

Did you try logging out of the website and logging in again?

[karmic crest]

same thing happen to me

i just cant see my most recent server i added it to

[boreal hull]

i need help

how do I change the accessibility to tickets, like make a certain role see all open and closed tickets

[muted bough]

You Server owner?

[boreal hull]

Co owner

[muted bough]

Also has authorization administrator

[karmic crest]

is ticket tool down

[muted bough]

🤔

[winter cloak]

hi can someone help me

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[winter cloak]

i am not satisfied i had a massage that i passed my chellenge. I have my proof that I have not failed. my daily lost is at 299 but they say I didn't make it

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[still quail]

Hey guys, how do i fix this? I also have a form with this ticket. Is that the problem?

Please i need a solution quick, alot of people are waiting for me

[gilded verge]

Hey, this means that the role that the user has is either Blacklisted or in Disabled Roles, so please make sure that none of this user's roles are there 🤔

1. Server Configs->Blacklist Roles
2. Panel Configs->Panel->Edit Panel Message->Edit Create Ticket->Disabled Roles

[still quail]

Ok ty

[jade topaz]

There is a way to ask to a mod, to why he closed the ticket and that reason in dm of the guy who created the ticket

[small rose]

Do u know how i can make a ticket? I keep trying in my server but it wont work

[obtuse kraken]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[hallow marlin]

@small rose check this out

[pallid berry]

Hey !

I don't know if this question has been asked before and I apologize if it has.

Is it possible to put a dropdown inside another dropdown. Let me explain: we have a dropdown with two games, by choosing the game the bot responds in cache with another dropdown to choose between player and organizer.

Is it possible ?
Thanks in advance

[muted bough]

Warum funktioniert nicht diesen befehl Color Felix

[fallow ingot]

Hi there. Thanks for your question.

Sadly this is not possible at the moment, and I’ve not heard anything about it being added. Not sure if it’s ever even been suggested.

Best way to find out would be to suggest it which you can do by following the embed below.

[humble sequoia]

Suggestions for Ticket Tool

To make a suggestion use the s!suggest suggestion command in #🤖│bot-spam. Note that you'll suggestion will be first reviewed by our Support Team before it's posted into #💡│suggestions, channel in which you'll be able to vote for other suggestions!

[pallid berry]

thx

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

No problem, happy to help!

[desert osprey]

Hi everyone, love this tool, just put it in server yesterday, almost certainly going to purchase the premium yearly. I"m curious is there a way to track "speed to resolution" of tickets? The bosses want to goal around how quickly we answer people's questions

[rustic gale]

I don't think such a statistic exists yet

[jade topaz]

Hello im trying to setup the ticket tool but when a normal member on my server opens a ticket it doesnt show up for him and he cant access it does anyone know how to fix this?

[rustic gale]

Are you testing with View as Role?

[jade topaz]

Yes

[rustic gale]

Don't

[jade topaz]

Oh okay wait im going to try it out

It works now i really sat there for 40min trying to fix it

[rustic gale]

View as Role doesn't let you imitate user-based permissions, which is what tickets use for the ticket creator

That's all

[smoky scaffold]

My ticket tool isn't creating a emoji to react to to open a ticket

[rustic gale]

?

What are you getting instead?

[humble sequoia]

━━ moved to ticket ━━

[toxic forum]

Hey, does the free edition of ticket tool have a max cap to how many tickets can be open at once?

I understand discord has a 500 channel limit, we won't possibly be going near that. Just wondered if it was closer to 100 or so from the ticket system.

[rustic gale]

You can set it to anything you like, but the default is the maximum 500

[toxic forum]

Tyty

[rustic gale]

...

[halcyon mauve]

good day! I have a problem, I created a channel for applications in which there will be a ticket, but I do not understand how to make the bot be in this channel, I hope I could explain.

[rustic gale]

You enter your dashboard

enter Panel Configs

create a panel

then send the panel to the channel

[halcyon mauve]

Thanks! I'll try it now

[prisma hinge]

need help how can i do this ?

[rustic gale]

By using the Transcript button or the $transcript command

[prisma hinge]

how can I make it work automatically for every ticket

[rustic gale]

By getting premium

[prisma hinge]

ok

[halcyon mauve]

one more question, is it possible to enter the dashboard on the site, or in the discord itself?

[rustic gale]

The dashboard is a website

[prisma hinge]

how many

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Buttons
Direct Messages
Ticket Automation
Premium Support
Scheduled Panel Availability
Integrations

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[prisma hinge]

ok

[rustic gale]

It opens in your web browser, whether computer or phone

[real coral]

Hello so If i try to dm somewone withj my alt account it tells me to verify myself that im not a robot but its doing that every single time and its so annying please anywone here acn help me with that

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[royal ridge]

Hello, if I buy premium , will I be able to change bot Avatar, Status and About me?

[rustic gale]

Not currently. It's being considered for a possible future update

[royal ridge]

Oh! 😢
Thank you for quick reply 🙂

[fallow ingot]

@tepid edge The default prefix is $ but you can change that in server configs.

[tepid edge]

How can i do a panel?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[fallow ingot]

[still elbow]

Hey there:) Maybe someone can help me. I did set up the bot and are able to use the panel. It creates also a new channel where i want to but i cant find the message send with the ticket itself.

So whatever the user is sending in the ticket is kinda lost for me. Anyone have an idea for me how to post also in the server what in the ticket is said?

[fallow ingot]

Correct me if I’m wrong

[fallow ingot]

You want to know how to edit the ticket message? (The one that you first get when opening a ticket.)

[still elbow]

Nah. I want to read what the ticket is about as a staff member

[fallow ingot]

Like basic ticket information?

[still elbow]

yep:)

[fallow ingot]

You would have to create that yourself using variables

[humble sequoia]

Supported Variables

- Note: Remove the ! from all of the variables for proper work

{!server.name} ➞ Name of the server
{!server.id} ➞ ID of the Server
{!server.icon} ➞ Direct URL to the Server's Icon
{!server.banner} ➞ Direct URL to the Server's banner, if available

{!channel} = <#channel> ➞ Channel link of the current channel
{!channel.name} ➞ Name of the current channel
{!channel.id} ➞ ID of the current channel

{!author} = <@user> ➞ Mention of the user triggering this message
{!author.name} ➞ Name of the user triggering this message
{!author.id} ➞ ID of the user triggering this message
{!author.nickname} ➞ Nickname of the user triggering this message
{!author.icon} ➞ Direct Url of the profile picture of the user triggering this message
{!author.tag} ➞ 4 digit tag (discriminator) of the user triggering this message
{!author.full} ➞ username + 4 digit discriminator of the user triggering this message```
```diff
- Note: The variables below are meant to be used within ticket messages, or tags triggered within tickets

{!panel.count} ➞ The current count number of the panel 
{!panel.name} ➞ The name of the panel
{!panel.ticketLimit} ➞ The current limit of the panel

{!ticket} = <#channel> ➞ Channel mention of the ticket
{!ticket.id} ➞ Channel ID of the ticket

{!ticket.user} = <@user> ➞ User mention of the ticket user
{!ticket.user.name} ➞ Name of the ticket user
{!ticket.user.id} ➞ User ID of the ticket user
{!ticket.user.nickname} ➞ Nickname of the ticket user
{!ticket.user.icon} ➞ Direct Url of the profile picture of the ticket user
{!ticket.user.tag} ➞ Tag / Discriminator of the ticket user
{!ticket.user.full} ➞ Username + Discirimator of the ticket user```

_ _

_ _

Additional variables

Roles can be either
{@role name} or {role ID}

{reason}
» works on $close <reason>, $delete <reason>, $new <reason>, $claim <reason>
» displays the reason, you can optionally give with some commands

Transcript Variables

{!ticket_name} ➞ Name of the ticket
{!panel_name} ➞ Name of the panel
{!transcript_url} ➞ File link of the transcript

Hide Link under blue text:

[Click me](https://tickettool.xyz) ➞ Click me

Time Variable
Sends the current unix time in seconds. Optionally add or remove seconds

<t:{!time+43200}:R> ➞ <t:1664959829:R>
<t:{!time-43200}:R> ➞ <t:1664873429:R>
<t:{!time}:R> ➞ <t:1664916629:R>

_ _

<t:1641006000> ➞ <t:1641006000>
<t:1641006000:f>➞ <t:1641006000:f>
<t:1641006000:F> ➞ <t:1641006000:F>
<t:1641006000:D>➞ <t:1641006000:D>
<t:1641006000:d> ➞ <t:1641006000:d>
<t:1641006000:t> ➞ <t:1641006000:t>
<t:1641006000:T> ➞ <t:1641006000:T>
<t:1641006000:R> ➞ <t:1641006000:R>
» You can use https://hammertime.djdavid98.art/ to create custom dates/times

[fallow ingot]

Here are all the supported ones with ticket tool ^^

[still elbow]

So there is no chance that the staff can read what a ticket is about without using a command?

[fallow ingot]

You can use forms.

The user would have to enter information in regards to what they’re opening a ticket for

E.g you could use this question to gain information
“How can we help you?” And they’d be able to type a response which anyone with access to that ticket can see.

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to go into your Panel Settings > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[fallow ingot]

Is this what you are looking for? @still elbow

[still elbow]

Oh yes 😍 perfect thanks 🙌

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

No problem, happy to help.

[steep smelt]

i cant set up a panel

help

how do i set the location for the panel

[jade topaz]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[steep smelt]

i alredy figured it out.

[jade topaz]

You should use the forms for that instead

[gentle cobalt]

socorro alguem me ajuda adenucia um servido

o dono dele me roupo

[humble sequoia]

⚠️ Você está no lugar errado

Nós oferecemos suporte para o bot de Discord Ticket Tool, então não podemos ajudá-lo com qualquer outro problema que você tenha.

- Certifique-se de entrar em contato com a equipe de suporte apropriada para solucionar seu problema.

Se você não possui nenhuma dúvida sobre o nosso bot de tickets, por favor feche este ticket.

[prisma cove]

Only allows 5 questions from what I've been told

[jade topaz]

Yeah thats Discord limitations for forms

But from your photo you only have 5 questions anyway

[prisma cove]

I'd need 10 actually

[jade topaz]

Oh

[prisma cove]

That was all I could put in the panel

[jade topaz]

Well then. Prolly better to do it your way

[prisma cove]

I've made a tag command for the rest

Didn't want to go manually but it's the only choice I had

[jade topaz]

Yeah that works

[jade topaz]

how i can add ticket button

[rustic gale]

Enter Panel Configs, select your panel at the top, then press Send

Choose the channel, then press Send

[jade topaz]

i mean emoji

[rustic gale]

You need to explain more carefully what you need

[jade topaz]

like this

[rustic gale]

?

That's a Create Ticket button

Your panel comes with one of those by default.

I still don't understand what you want

Do you want to change the emoji on your button?

Do you want to add more than one button to your panel?

[wispy zinc]

Avail sf rush?

[neat relic]

anyone have any solutions to get rid of a glitched out ticket? deleting or moving doesn't work currently.

[rustic gale]

That's usually just a Discord bug

[neat relic]

had wondered that. might just leave it another 24 hours to see if it moves anywhere.

[rustic gale]

Try closing and reopening your client

[neat relic]

discord? had tried that. it's a public ticket though if that makes sense, all staff can see it.

[jade topaz]

Yea

[neon grail]

😭 halp my server doesn't show up in dashboard

what perms do i need? to be able to use the dashboard of my server?

[fallow ingot]

Are you the server owner?

[neon grail]

no

i am a moderator, but idk which perm i am missing

[fallow ingot]

Do you have the administrator permission?

[neon grail]

no

[fallow ingot]

Ask the server owner to add you as a dashboard role.

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

[fallow ingot]

[neon grail]

thanks! but if he could do it then he would have added the ticket itself lololol. imma ask for the admin perms and add my role there so i can access it later

thanks @fallow ingot

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

No problem, happy to help.

[fallow ingot]

I’m pretty sure to invite ticket tool, you need manage server permission.

[dawn sigil]

How can I create and put it in the folder in discord

[jade topaz]

Is it possible to round up the drop down into 1 pannel?

[neon grail]

I have that perm yes but the server won't pop up in dashboard

[gleaming ether]

Hello, how do I change the color from pink to red ؟

[fallow ingot]

Log out and back in.

[fallow ingot]

Panel Configs > Ticket > Edit Ticket Message > Editor

[fallow ingot]

Like if you were to click general support, you’d have more options to chose from?

[fallow ingot]

Look for the green button that says “Send”

[gleaming ether]

No, this ticket. I want the panel

I want to change the color of the writing from pink to red

[fallow ingot]

Oh sorry my bad haha

[gleaming ether]

to ملاحظة

[fallow ingot]

Panel Configs > Panel > Edit panel message > Click the drop-down to open editor.

[gleaming ether]

Np

[gleaming ether]

ok i will try

[junior oasis]

how i get a whitelist

admin

[gleaming ether]

@fallow ingot where

I wrote twice `` and the words appeared to me in pink. Are there other symbols so that I can make it red

If I delete ``, the speech will return to its normal color

I think it is not even on the site, you can do it only through programming

But I don't know what the color codes are

[junior oasis]

how to get a whitelist

i need help、

[gleaming ether]

@fallow ingot It's over, I solved the problem, thank you 🌹

[iron night]

Gave +1 Rep to @fallow ingot

[crystal coral]

does any1 know how 2 automatically give someone a role when they create a ticket?

[jade topaz]

Like if i click the pannel it will let me choice wether i will click general support or collaboration

[fallow ingot]

Yes then it opens a ticket for that panel

Partner applications are closed

[fallow ingot]

That’s not possible right now sadly.

[crystal coral]

awh thats annoying, thank u

[iron night]

Gave +1 Rep to @fallow ingot

[jade topaz]

I can't seem to find the collaboration drop down

[mystic narwhal]

hi, just asking if i have two step closed enabled, and the closed cat is filled, what happen to the newly close ticket? will it automatically delete some of the older closed ticket?

[neon grail]

ok i think it's cuz my manage webhooks perm is turned off

[jade topaz]

Anyone know why the channel I've set the ticket tool in .. when I send the ticket tool to that channel everyone can see it .. but if they close discord down and reopen it disappears

[humble sequoia]

━━ moved to ticket ━━

[rustic gale]

If you're not administrator you will not see the server there.

You will have to ask the owner to grant you a dashboard role

[neon grail]

Someone said i just needed manage server perms?

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

[rustic gale]

To invite the bot, yeah. To manage it, not enough

[neon grail]

😭

[fallow ingot]

I said you need manage server permission to invite the bot and a Dashboard role to configure the bot.

[jade topaz]

how to add premium bot?

[jade topaz]

How to add premium bot?

hey there does transcript saves components/reactions too?

found it thanks

[gilded verge]

Hey, what do you mean components?
No, bot does not record reactions in transcripts.

[jade topaz]

buttons

[jade topaz]

ah, actually I was just hopping around and saw a reactions: [] field in transcript html file, but I noticed that bot doesn't saves reaction so I though it was a premium feature!

[gilded verge]

No no, it's not premium
Now I checked it and the buttons are also not in the transcripts

[jade topaz]

thats really suspicious to see reactions: [], components: [] parameters in transcript file

[bitter crater]

Hi how do i make people who opened a ticket view the ticket

[rustic gale]

They can view it by default

Unless you've changed the permissions, they are able to see it

[bitter crater]

when i opened and viewed it as member role i couldnt see the ticket

[rustic gale]

That's because the ticket doesn't use the member role for the user's permissions

It gives them to the user directly, which View as Role can't replicate

[bitter crater]

alr ty

[rustic gale]

You opened a ticket where?

[cerulean fiber]

Hello friends

can someone help me find the panel channel option on the new version of the website?

[rustic gale]

Use the Send button near the top

You'll have to wait for Arabic staff to be available

[vocal lichen]

Hy

[worn kernel]

sorry to ask this but when someone opens a ticket how can i make it go on that one category?

@rustic gale

oh sorry

[rustic gale]

Panel Configs -> scroll down, there's a Category Open field where you can include the category you want to use

[worn kernel]

thank you

[wraith hazel]

helloo! apologies if this has been asked before but if anyone is able to help explain what adjustments we could make that would be great!

we only have one panel for general tickets which can be used for many reasons. we often get report tickets where we have members send their screen shots/images for proof on their report. we have recently noticed that some of these tickets don't save the images within the transcript which becomes an issue when we use the transcript for logs

we have tried:

• staff opening tickets and trying transcripts through the button vs the command ($transcript) - the images save
• staff opening tickets trying different image types while saving both with the button vs the command - the image saves
• general member opening tickets and trying all of the above - the images save
• members opening tickets when they have an actual report - the images are deleted and replaced in the transcript with "Attachment"

is anyone able to understand something we may be doing wrong? if more clarification is needed lmk!

[rustic gale]

Unfortunately

Tickets don't save images

[wraith hazel]

i thought i had read that, but was confused when some do?

[rustic gale]

Tickets save the links to the images.

After a message on Discord is deleted, any media attached to the channel is flagged for deletion.

It remains accessible with the link for a few days

and after that the link goes dead.

If you have premium, up to 8 mb worth of attachments are saved along with the ticket.

If you don't have premium, the option is to download any media, reupload it to a private media channel, copy the link, then send the link into the ticket before transcripting

Unfortunately, all previous images from tickets you have transcripted are lost.

[wraith hazel]

okay interesting, good to know. thank you for all the info! i will relay it to the team. thanks again for your time and help! we will take this into account. i appreciate it!

[distant depot]

heyy can anyone help me how to operate it, i mean i want it for my server...please someone help

[rustic gale]

Check the setup guide in #📂│information

[humble sequoia]

━━ moved to ticket ━━

[distant depot]

ahh, i read it already, but the thing is my english is so bad, tho i read the whole documentation but still didnt understand

[rustic gale]

Check your ticket

[distant depot]

sorry for bad english

[rustic gale]

#1027282845061890109

[meager sleet]

hi, when i click on "Message Content" in the Menu > Message Panel it does not make me write the message

[rustic gale]

Editing the message content is a premium feature

[meager sleet]

oh

[rustic gale]

You can edit the embed description though.

Expand the Embed Editor

[meager sleet]

i mean this

[rustic gale]

I too mean that.

[meager sleet]

oh ok thanks

[teal sapphire]

Is there a way to set the max amount of tickets per day a user can make?

[ancient sleet]

can someone answer my ticket i just bought $70 wworth of robux during the event

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[hollow berry]

my ticket is #1027335708769259561

[warm vigil]

How do I add someone to a ticket

[jade topaz]

Hi

How can I pay premium while living in Russia?

[rustic gale]

Use the $add command

[warm vigil]

Then do I tag him or what @rustic gale

[rustic gale]

Yes

[rustic gale]

There's crypto available if you have that

[jade topaz]

Well, the one who wants to pay for it, writes him a mistake

The transaction was canceled from Russia

[jade topaz]

What to do?

[scenic plinth]

Make a billing ticket and they can help you with a direct payment, due to sanctions against your country, the method you are attempting does not work correctly, and there is nothing to do to bypass that.

[jade topaz]

I don't understand English well

Can you specify what I need to do?

[scenic plinth]

Russian?

[jade topaz]

🇺🇦

[scenic plinth]

Перегляньте квиток, який я відкрив для вас, і вкажіть, що ви хочете заплатити безпосередньо.

(#1027347996406452345)

[jade topaz]

Thank you ❤️

Thank you @scenic plinth ❤️

[iron night]

Gave +1 Rep to @scenic plinth

[turbid coyote]

Are you able to remove the save transcript button from closed tickets?

[jade topaz]

You can turn off the transcript

[rustic gale]

Panel Configs -> Moderator -> Edit Moderator Message -> Transcript Ticket, Edit Button

You can disable the button

[jade topaz]

$helpsetup

$help setup

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[jade topaz]

Someone help

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

Pls!

How do I make the ticket thing

[obtuse kraken]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[jade topaz]

How can I see how many ticket has been made in my server in total via dashboard?

[gilded verge]

check Statistics

[static vine]

Can anyone help me with increasing the ticket limit from 1 to more?

[slow summit]

How do I make the ticket thing

[deep saddle]

How can i buy premium

[loud nexus]

why category #xxx is at limit - Skipping?

what's wrong with the bot

[opal cradle]

discord's limit

[opal cradle]

#📌│automated-support > billing > how can I buy premium?

[dense shell]

Hey guys, anyone know how to set this up so it has the directory buttons and the description?

[simple glacier]

can i change avatar and name for premium bot?

[high violet]

how to make it create a ticket in my server

[lunar solar]

Panel Configs --> Limits --> Open tickets each user --> Change the value to whatever you want

[lunar solar]

Can you elaborate more on what you exactly want?

[lunar solar]

Do you mean the count limit?
Panel Configs --> Ticket Padding

[lunar solar]

Editing the content within the embed e.g. the field is a premium feature
Panel Configs --> Panel --> Message Panel --> Embed Editor

Add extra buttons requires multiple panels, so create additional panels and configure them however you want them

Then you need to attach the panels:
Pane; Configs --> Panel --> Attached Panels (Add extra panels here) and the buttons will appear on the primary Panel Message

[lunar solar]

This is a planned premium feature however it is yet to be implemented

[lunar solar]

Follow #📂│information

[atomic narwhal]

Why?

[lunar solar]

do $debug in the channel

[atomic narwhal]

Oooooo, thxxx!!

[lunar solar]

You need to give it the missing permissions

[high violet]

Yay It worked thank you

[jade topaz]

i want to make a certain role to be able to open tickets with ticket tool. how do i do that

[lunar solar]

Panel Configs —> Panel —> Panel Message (Edit Panel Message) —> Create Ticket (Edit Button) —> add roles to allowed or disabled roles

[jade topaz]

tysm

[teal grail]

need help

can i remove this?

[broken tapir]

seems like your dashboard website is down

[bronze gorge]

#🆘 please reset my account

[cosmic patio]

Up for me now.

[wild compass]

they will be able to inform how long it will take to activate the configuration panel

[broken tapir]

ah yeah, works again. thx

[iron night]

Gave +1 Rep to @cosmic patio

[lunar solar]

You'll need to #🎫│make-a-ticket and speak with the staff team

[covert swallow]

Im not sure thats TT related

[hollow oak]

Hi i made a dropstyle ticket but i dont know how to send it to a certain channel

[lunar solar]

Panel Configs --> Send at the top of the page (Blue Button) --> Pick a channel

[hollow oak]

i mean this

i have this but idk how to send it

[lunar solar]

Enable Select Style at the top

[hollow oak]

ohh ty

[odd bolt]

hii, how do i get the mod role tagged when they open tickets

[lunar solar]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[lunar solar]

See above

Add it to the Message Content section of the Ticket Message

[tacit pasture]

Hey guys. How to get access on deleted tickets?

[rustic gale]

If you didn't transcript them, they're gone forever

[jade topaz]

help, i cant setup ticket bot

this is on yt tutorial

but I have it

[lunar atlas]

Can you view deleted tickets

or do you have to save them to view them again

[rustic gale]

A deleted ticket is the same as a delete channel. It's gone forever

If you didn't transcript it, the contents can't be recovered

[humble sequoia]

━━ moved to ticket ━━

[rustic gale]

YouTube tutorials are outdated because we recently updated the interface

[dawn warren]

After you set it all up, press send at the top of the screen and it will add it

[jade topaz]

hey guys! i cant seem to close tickets in my server.. i was able to, but not anymore. it says something about permissions. do you have a channel here that provides the exact permissions i need to give the bot?

@wanton fern

oops sorry

[rustic gale]

You can type $debug anywhere in your server

To see just what permissions are missing

[jade topaz]

i did.. it wont bring up anything so i decided to try here

it just says "system failure: missing permission"

after clicking on closing the ticket

[pliant jay]

I cant see the channel to put the ticket message in panel config

I only see this

[feral plover]

when on the dashboard my discord server is not appearing

[rustic gale]

Make sure that the bot can see the channel where you send $debug

[rustic gale]

Are you the owner of the server?

[feral plover]

yes i am

[rustic gale]

Log out of the dashboard, and log in again

And you should see it after that

[feral plover]

thank you it worked

[iron night]

Gave +1 Rep to @rustic gale

[honest tiger]

how, i want to ask . how can i create multiple button?

[leaden blade]

hey I didn't get the option to select a channel for my Ticket Tool bot how do I select the channel I want the ticket to be made in?

[leaden blade]

yeah thats my problem

I don't have the option to select the channel

[honest tiger]

anyone know how to edit this

[leaden blade]

I think I do but im not part of the support staff so 💀

AND CAN SOMEONE ANSWER MY QUESTION 😭

[lunar solar]

You need to create multiple panels and attach them to one panel, you can do this under:
Panel Configs --> Panel --> Attached Panels (Multi Panels)

[lunar solar]

Once you have created a panel you can send it to a channel under:
Panel Configs --> Send (Blue Button top centre)

[lunar solar]

You can edit the embed under:
Panel Configs --> Panel --> Edit Panel Message (Green Button) --> Embed Editor

Note: If you want to add fields you will need premium

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[jade topaz]

I can still see my ticket on my own server

But I don’t want that

[lunar solar]

Sorry explain what the issue is?

Ohh so when you close it you just want it to delete and disappear entirely?

[jade topaz]

Yes

[lunar solar]

Disable Two Step Ticket under:
Panel Configs --> General

[jade topaz]

I already did that

Is it cause I am the owner

[lunar solar]

Did you disable two step ticket or two step close?

[jade topaz]

To step ticket

Two*

[rustic gale]

Disabling that isn't going to cause existing tickets to be deleted

You have to delete them manually

You can use the $delete command

[jade topaz]

Oh ok

Do I have to type it in the ticket?

[rustic gale]

Yes

[jade topaz]

Ok thx

[nova folio]

Failed: Invalid Form Body components[0].components[0].emoji.name: Invalid emoji
Everytime I try to make the bot send a message it gives this error

[rustic gale]

Like it says right in the error, you inserted an invalid emoji

[nova folio]

Huh

[rustic gale]

What are you trying to do that causes the error to show?

[nova folio]

1sec

[nova folio]

Im trying to make the bot send a message

[jade topaz]

Hi

[rustic gale]

A panel message?

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

Why...

[nova folio]

Worked now ty

[iron night]

Gave +1 Rep to @rustic gale

[frosty ermine]

Hola

alguien me puede ayudar ?

[humble sequoia]

Nos encantaría ayudarte, pero si no nos dices en que requieres ayuda no podemos ayudarte :(

[frosty ermine]

formatie mi pc y al entrar al programa de csmacro me pide nuevamente una keys

[humble sequoia]

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[crimson drift]

reaction isn’t working anymore?

[rustic gale]

Are you getting an error message?

[crimson drift]

won’t even open a ticket for them anymore

won’t even open a ticket for me and i’m the owner of the discord lol it does legit nothing

the button & the drop down works fine but some people on android don’t even see the button or drop down

[rustic gale]

They need to update their app

[crimson drift]

that’s what i said 😂😂 but i was wondering does the envelope reaction not work anymore ?

[undone python]

what perms does a role need to access dashboard

[rustic gale]

Reactions do not work anymore

[crimson drift]

sounds good thank you !

[rustic gale]

Administrator

You can access without Administrator if you get a dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

[undone python]

thanks

[formal quail]

HOW do i get ahold of some one to help me set up my escap from tarkov??

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lunar solar]

Wrong server, this Discord server is for the ticket tool bot

[formal quail]

what server do i need ?

[lunar solar]

Idk 🤷🏻‍♂️

[formal quail]

lol

i hate computers lol

[hoary ridge]

Need help

Lots my bank pin

Hola me podrían ayudar perdí mi bank pin

[formal quail]

thats what im trying to figure out as well

[tough current]

Hi i'm losted, don't understand how to create a buy ticket 😔

[limber rock]

Like a panel for tickets or actually create a ticket for support

[hoary ridge]

Listo pero nadie me responde

En el support

[shrewd ferry]

good evening, how can I have more categories under the Ticket?
for example collab Ticket and Support Ticket

@rustic gale

🥹sorry

[rustic gale]

That's called a multipanel

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[sleek fiber]

is their a way not to have slowmode on ticket when open

[scenic plinth]

Surprised you got that in the first place, ticket tool doesn't manage slowmodes on channels / tickets.

[sleek fiber]

Bit I opened and it says wait 8 seconds before opening another

[limber rock]

we can’t read minds

[rustic gale]

That's not slow mode, that's a Discord rate limit

Creating a ticket is creating a channel. Channels can't be created too fast

[sleek fiber]

Oh so that’s my bad maybe I did it to fast

[narrow wagon]

ммм

окей но тут яяя @gilded verge Лох

кто дал анс? глупые админы русский добавьте тут Россия

[scenic plinth]

Не будем оскорблять людей... не принято, чтобы люди спрашивали в р

[jade topaz]

TheBot doesnt let me add emojis while im trynna setup a ticket

[tall zealot]

ticket tool wont let me make catagorie pls help and ping if answer

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[tall zealot]

still dont work

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[gilded verge]

@tall zealot, Please make sure the bot has required permissions and perms to the category. View Channel, Send Messages, Read Message History

[tall zealot]

It has it alll

[gilded verge]

Could you please provide the server id?

[tall zealot]

Wok

[gilded verge]

no invite, only id

oh, or server name
please send when your mute ends

[tall zealot]

Name is “fan server”

Idk what Id is

[gilded verge]

in your server you can use $id command ^^

okay, please wait

[tall zealot]

No response

[gilded verge]

oh, so probably you have another prefix, ping bot and add debug, like: @pseudo glen debug
and there you can see your prefix

hmmm, what is the name of the panel you sent to the channel?

[tall zealot]

Name is ticket tool

[gilded verge]

which exactly? 😅

[tall zealot]

How are you….

1

[gilded verge]

okay wait please

[tall zealot]

K

[gilded verge]

Are you sure you have set the categories and saved the settings?

[tall zealot]

Yes

[gilded verge]

Can you show screenshot please? From Category

[tall zealot]

K

Can’t do something

[gilded verge]

it looks like you didn't save the settings 😳

[tall zealot]

Oof

Am I experiencing a bugg?

[gilded verge]

What browser are you using?

[tall zealot]

Safari

I’m now on ipad

I have pc

[gilded verge]

oh, do you have the option to use Chrome or Opera?

[tall zealot]

Chrome

[gilded verge]

okay so please try with Chrome
so set category, save settings and refresh page

[tall zealot]

im now om pc

[gilded verge]

let me know if something has changed after refreshing (in Chrome)

[tall zealot]

Still

Nothing

[gilded verge]

To be absolutely sure, could you please check it from another device?

[tall zealot]

Already did ipad and pc even the tv😂

[gilded verge]

hmmm... please create new panel and set the categories there, then save settings and see if it changes anything

[tall zealot]

Making…

Nope

[gilded verge]

okay, I will try to check it on my servers 🤔

[tall zealot]

It’s really weird

Or is. It just me

[gilded verge]

im little confused now because it works for me 😕

[tall zealot]

Wot

[gilded verge]

okay, I will pass the situation on to the Staff, and as soon as they are available they will contact you here or in ticket.
Sorry I couldn't help you more, have a nice day ^^

[tall zealot]

Make a ticket?

[gilded verge]

No no, you don't have to ^^

[tall zealot]

Phew

[marble wigeon]

hi! i'm struggling with figuring out how to set up tt in my server! can someone help please? 🙂

[tall zealot]

I can help

[marble wigeon]

ah thank you ^^

[tall zealot]

Go to the dashboard

[marble wigeon]

yep

[tall zealot]

Panel configs

[marble wigeon]

yep

[tall zealot]

Click on the green plus+

[marble wigeon]

mhm

[tall zealot]

Give it a name

[marble wigeon]

done

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
or run the </setup:1025379472167403530> command within #🤖│bot-spam

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[tall zealot]

Why

[marble wigeon]

thanks so much @tall zealot and @lunar solar

[iron night]

Gave +1 Rep to @tall zealot

[tall zealot]

[stone pollen]

Someone know can i make a auto close a ticket after 3 days ?, so i don,t have many ticket

[slender minnow]

Hey, if i remember correctly that is not possible as of now. Also, automated actions are a premium feature.

[jade topaz]

how do i fix this?

[stone pollen]

Do you when the update will come out

[jade topaz]

How do I setup ticket tool?

[oak shuttle]

Hi there

Check out #📂│information

[jade topaz]

Alright, thanks @oak shuttle

[iron night]

Gave +1 Rep to @oak shuttle

[oak shuttle]

No Problem !

[jade topaz]

@oak shuttle

@atomic solstice @short stump

[strange skiff]

thanks so much 🙂

[iron night]

Gave +1 Rep to @rustic gale

[oak shuttle]

you can only use one panel per item. you're using two items for the same panel

Also, please refrain from pinging staff.

[humble sequoia]

About ETA

We don't provide any kind of ETA for the release of updates to the bot due to the changing nature of the development process. Thanks for being patient and choosing Ticket Tool!

[slender minnow]

@stone pollen

[tardy kite]

Hey guys, is it possible to check how many claimed tickets each support staff have handled and/or move claimed tickets to user-specific categories (i want it so each support staff has their own category)

[jade topaz]

how i set the channel name to the user name who created the ticket

[jade topaz]

@slender minnow sorry for ping but can u tell

@oak shuttle

[lunar solar]

Panel Configs --> Ticket --> Ticket Opened channel name:
{ticket.user.nickname}-{count}

Ticket Closed channel name:
{ticket.name}

Note: This is a premium feature

[lunar solar]

There is amount of claimed tickets per user on the Dashboard but not as broken down as what you are asking

[jade topaz]

is there a way (without using channel permission) to restrict droppdown panel selection for specific roles?

example:

i want only specific roles to be able to select the Support ticket

[rustic gale]

I'm going to try the following:

• Enter Panel Configs and select the Support panel at the top
• Enter Panel -> Edit Panel Message -> Edit Button
• Disable the everyone role
• Enable only the roles you want able to create the ticket
• Test that it works

I can't guarantee that it will work. I'll test it and let you know

[jade topaz]

ok will do and get back to you

i tried something similiar, but not with the disable option

[rustic gale]

Disabling the everyone role is essential

I tried it and i confirm that it works

[urban token]

is it possible to buy a lifetime license for ticket tool premium?

[rustic gale]

Not possible

[jade topaz]

i can confirm that it also works, thanks for the swift reply

[iron night]

Gave +1 Rep to @rustic gale

[tulip inlet]

How do I fix this?

[humble sequoia]

━━ moved to ticket ━━

[paper viper]

Is it possible to create something looking juste like the automated support with ticket bot? Or is that a bot in it self ?

[rustic gale]

The autometed support is Sapphire, also known as @obtuse kraken

Click its nickname to view its profile.

Or just open https://sapph.xyz

[paper viper]

Hey thanks!! @rustic gale

[jolly river]

How many panels can I make? I'm a little confused about the dropdown editor. Do I make an extra panel to act as the container of all the options?
Hypothetically, If i had categorial ticket system - I would have 3 panels, does it merge all 3 panels into one?

[rustic gale]

How many panels can I make?
I don't know, but i've seen servers with dozens of panels. You can almost surely make more panels than you need.
I'm a little confused about the dropdown editor. Do I make an extra panel to act as the container of all the options?
Not necessary.
Hypothetically, If i had categorial ticket system - I would have 3 panels, does it merge all 3 panels into one?
You don't merge panels, you just make them available as buttons (or dropdown menu options) by setting it up in the corresponding menu

[river coral]

Как деньги получать

[robust sandal]

How to get money

Russian (ru) → English (en)

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[river coral]

Я не понимаю английский

[robust sandal]

I don't understand English

Russian (ru) → English (en)

[river coral]

Ладно пошли нахуй я разберусь

[rustic gale]

⚠️ You're in the wrong place
We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

• We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[robust sandal]

⚠️ Вы находитесь не в том месте
Мы предоставляем поддержку боту Ticket Tool Discord и не можем помочь вам с любой проблемой, которая у вас есть.

• Мы не знаем, в какую службу поддержки вам следует обратиться, чтобы решить эту проблему, и, к сожалению, мы не сможем точно сказать вам.

Если у вас нет дополнительных вопросов относительно нашего бота Ticket Tool, пожалуйста, закройте этот билет

English (en) → Russian (ru)

[river coral]

Спасибо

[robust sandal]

Thank you

Russian (ru) → English (en)

[robust sandal]

okay let's go fuck i'll figure it out

Russian (ru) → English (en)

[river coral]

Блять

[robust sandal]

Beat

Ukrainian (uk) → English (en)

[river coral]

Извините я пошутил

[robust sandal]

Sorry I was joking

Russian (ru) → English (en)

[rustic gale]

😅

[river coral]

Удачи вам вы крутые

Я просто дурак что не учу английский

[robust sandal]

Good luck you are cool

Russian (ru) → English (en)

[robust sandal]

I'm just a fool that I don't learn English

Russian (ru) → English (en)

[river coral]

Извините что задержал вас

[robust sandal]

Sorry for delaying you

Russian (ru) → English (en)

[vivid kiln]

жопа

[icy quarry]

How do you assign the ticket bot to a channel I gave it the permissions but the ui on the website is way too confusing. All tutorials showed the previous ui which is way easier to follow you create a panel and assign the bot to it

[plain surge]

Go to Panel configs and then select the panel from the menu at the top

Then you will find a send button under the menu

Press it and choose a channel

https://images-ext-2.discordapp.net/external/eIKwHpIQMd3q3Fp0JbS_kJjns9lLyRKUdQxp92zVSJs/https/i.imgur.com/0aTOFi6.png

[icy quarry]

Thanks

[slow sable]

Is there any way to have a ticket be automatically created for every new user? I'm using this server as sort of a waiting room and I don't want users to be able to see other users.

[plain surge]

Like a ticket is automatically made when someone joins the server for that person?

[slow sable]

Yes!

[plain surge]

No, that's not possible. The user needs to create their own ticket or you manually create one for them

[slow sable]

Oh wait manually creating one for them would work too. Thank you!

thanks @plain surge

[iron night]

Gave +1 Rep to @plain surge

[plain surge]

You can have a separate channel that only new users can view where you send the panel

So only new people can create a ticket

[slow sable]

Yeah I'll probably do that, thanks!

[plain surge]

No problem 👍

[coarse cove]

when i manage server my bot does not show up

do you have to b owener

because i am only manger role on server

[rustic gale]

Tell the owner to give you a dashboard role

[icy quarry]

What’s the setting that shows to the user the ticket details and the ability for them to close it?

[green sedge]

hello guys, how to enable auto delete closed ticket?

[plain surge]

Can you elaborate on your question

[humble sequoia]

━━ moved to ticket ━━

[plain surge]

This ^

[icy quarry]

I tested the ticket on my other account and it doesn’t show the support ticket will be with you shortly message or the ability to close it on the person that created it end

[humble sequoia]

━━ moved to ticket ━━

[finite jacinth]

Am I just dumb in that I can not figure out how to have my support team notified when a new ticket is opened other than them constantly having to watch for new tickets, I've tried changing many setting within discord to make notifications show up and since the ticket creates a new channel everytime I am not sure....

[lunar solar]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[jovial mason]

I have two questions

[lunar solar]

Add the respective role ID to the above, from there add that to the Message Content section of the Ticket Message

@finite jacinth

As a note adding the above to the embed won’t work as embed suppress the @ mention

[lunar solar]

Yes?

[jovial mason]

How do I make the bot make only those who have a role booster open the ticket

[lunar solar]

You mean the server booster role?

[jovial mason]

yes

[lunar solar]

Panel Configs --> Panel --> Edit Panel Message (Green button) --> Edit Button (Blue Button) --> Allowed Roles add server booster role --> Disaled Roles add @ everyone

[jovial mason]

thx

How do I make the member unable to delete the ticket
@lunar solar

[finite jacinth]

do i have to use $mentions somewhere specific it does nothing for me when i type it in

nevermind

[lunar solar]

That command is just an info prompt for this Discord

[finite jacinth]

yeah

[lunar solar]

If you need to find the ID of a role in your Discord you can do:
$id @ role

[lunar solar]

Panel Configs --> Moderator --> Edit Moderator Message --> Delete Ticket (Edit Button) --> Enable Support Team Only

[jovial mason]

thx

[iron night]

Gave +1 Rep to @lunar solar

[jovial mason]

I can change that."
Warning: You don't have permissions to use this"

@lunar solar

Sorry For Disturb

[lunar solar]

You get this when you try to press the delete button?

[jovial mason]

I want to change the message

can i change it?

[lunar solar]

Ohh the client only message that says you don't have permission to do that?

No, not currently however someone has already suggested it in #1019685143046279208

Go upvote it here:
#1024869557971726386

[jovial mason]

Ok Thx

[iron night]

Gave +1 Rep to @lunar solar

[lunar solar]

Np

[brazen grove]

my tickets say that there's a 0 person limit of opening tickets so nobody can open the tickets i make. how do i fix this?

anybody?

@pale pilot

sorry i just really need help.

[lunar solar]

Looks like you’ve limited the amount of tickets any one person can have open incorrectly hang on let me find the section

[brazen grove]

yeah i believe i have i just don't know how to change it/fix it

[lunar solar]

You need to check 2 places:
Panel Configs —> Limits —> Tickets Open should be equal to 1 or higher

Server configs —> Global Ticket Limit default is usually 100

[oak prism]

Allo there, sorry if I'm just being blind as heck, but was wondering if there was a way to limit only a select role can open tickets? Wanted to do this to avoid non-verified members from making a ticket by bounding ticket creation to the verified role of my server.

[lunar solar]

Yeah relatively easy:
Panel Configs —> Panel —> Edit Panel Message (Green Button) —> Create Ticket (Edit Button) —> Allowed roles add @ verified role —> Disallowed roles add @ everyone

[oak prism]

Life saver, thank you my man.

[iron night]

Gave +1 Rep to @lunar solar

[raw locust]

Hi, I saw some mentions of this in this channel prior, but is there anyways to have any screenshots/pictures/embeds sent in tickets be saved and accessible in the transcripts?

I know Discord likely removes it from their cache but I was wondering if there ever was a workaround found and made for this?

[rustic gale]

Premium will save up to 8 megabytes of attachments

Without premium, you can manually download the attachments, upload them to another channel, copy the attachment URL, and paste the URL into the ticket before transcripting

[raw locust]

Got it, thank you

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[full mango]

Hello!
I'm trying to add multiuple embed messages with multiple fields each into one panel message though it appears to be bugging out and deleting content once I get to the third embed - am I missing something?

[rustic gale]

Can i have your server's ID please? I'll take a look at your settings

[gilded verge]

Hey again, back to your message, I can't understand how it happened that none of your panels were able to save the settings from saving the category, so I made a video for you how to do it correctly and I hope it will help

[midnight badge]

Hello, how do i make it where members that open the tickets can’t close them?

[lunar solar]

Panel Configs —> Ticket —> Edit Ticket Message (Green Button) —> Close Ticket (Edit Button) —> Enable Support Team Only or Adjust allowed / disabled roles

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lunar solar]

@hexed chasm I believe you are in the wrong Discord, this Discord is for Ticket Tool and support related to Ticket Tool

[hexed chasm]

oh ok

[midnight badge]

appreciate it

[rustic gale]

There's no need to DM me

[full mango]

1026472487246114837

[rustic gale]

I took a look. That's a huge-ass embed

Discord has some limits on the length of an embed, it's possible that you're hitting them

[tall zealot]

Still no

@gilded verge

[gilded verge]

In that case, I can not help you, wait for someone who will know what's going on, because the settings are normally saved on other servers.

[gilded verge]

No need to ping me

[tall zealot]

Ok

Sry

[full mango]

it appears to work fine when editing the raw data, when entering it into the dashboard interface and saving, it deletes before it hits discord. However editing the raw data doesn't seem to have any issues

I'm not sure how to embed in the raw data

[rustic gale]

Neither do i honestly

[rustic gale]

Did you blacklist a role in Blacklist Roles?

Ah. That's an issue with the bot's permissions

send $debug somewhere in the server that the bot can see

Open your server's settings, open Roles, look for the Ticket Tool role, and grant it the permissions

Panel Configs -> Category

?

Channel names

Channel names are a premium feature

What you can do is sort the different panels into different categories

[jade topaz]

my dashboard isnt sending my panel to discord - im sure its something simple but i cant figure it out

[rustic gale]

Did you press the Send button at the top?

[jade topaz]

yes

and it says it sent

[rustic gale]

Can i have your server's ID please?

[jade topaz]

forgive me for being dense - where is that

[rustic gale]

Right click your server's icon and select Copy ID

If you don't see Copy ID, you will have to enable developer mode

[jade topaz]

okie dokie give me a few to do that

i figured it out

i subbed to the prem bot but apparently havent invited it - so i was trying to send it through a bot i dont have in the server 😬

[slender oasis]

hy

[odd mauve]

how do i make it work

i want it to work for tickets in my server

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[lunar solar]

@odd mauve

^^^^

[odd mauve]

i cant find create panel

i se navigation menu

[lunar solar]

Click the green + and name it

[odd mauve]

i found it

[jade topaz]

can one help me

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

I dont can create a ticket channel

[rustic gale]

Did you invite the bot?

[jade topaz]

yes

[rustic gale]

Did you enter the dashboard?

[humble sequoia]

https://tickettool.xyz/manage-servers

[jade topaz]

ye

no i dont can make a ticket channel

[rustic gale]

Enter the dashboard, look for your server, and press Manage

if you can't find your server, let me know

[jade topaz]

na

[rustic gale]

What language do you speak?

[jade topaz]

german

i invite him

[rustic gale]

You can make a German ticket in #🎫│make-a-ticket

[jade topaz]

and all but i dont can open a ticket

channel

na

I will create a normal ticket channel but how

[rustic gale]

You can get German help in #🎫│make-a-ticket

[tulip sparrow]

Türk varsa bi yardım edebilirmi bana ulaşın

[robust sandal]

If you are Turkish, can you help me contact me

Turkish (tr) → English (en)

[tulip sparrow]

I don't know how to create a ticket, can you type whatever the command is?

[rustic gale]

It's not done with commands

It's done through the dashboard

[humble sequoia]

https://tickettool.xyz/manage-servers

[tulip sparrow]

So what can I do

@rustic gale

[mental fern]

hey im watching vids to setup the ticket bot but the ui is all changed someone link me a new video please

wtf

this doesnt help

but thanks?

[tulip sparrow]

Ban

I didn't want that

Ban it

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: nsfw
Moderator: @pale pilot

[open pilot]

I've got the bot setup but the person opening the ticket can't seem to close it

is there some issue with the configuration from the server end or the bot configuration settings.

[dry void]

hi i am trying t enter questions on the ticket when it is opened

but no one is able to see the questions

@gilded verge

[soft ravine]

how do i get the bot to respond to any command?

[dry void]

sommmmmmeone

pls help

[split mortar]

The ticket tool dashboard has changed.

Is it my imagination or have the command configs moved from being per-panel to global?

Specifically, I used to have two panels: one for tickets only staff can close, and one for tickets the user can close, but I'm struggling to see that option now.

[lunar solar]

There are no current videos, check out #📂│information or

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[plain surge]

Please use bot commands in #🤖│bot-spam @tame warren

[lunar solar]

Panel configs --> ticket --> edit ticket messsage (green button) --> Close ticket (edit button) --> either disable support team only or add @ everyone to allowed roles

[lunar solar]

Do you mean so that the form pops up?

if so follow:

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to go into your Panel Settings > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[lunar solar]

Currently customisable commands aren't possible.

You can enable command style tickets:
Panel Configs --> Command Style

[lunar solar]

Permissions based on who can close tickets can be found under:
Panel configs --> ticket --> edit ticket messsage (green button) --> Close ticket (edit button) --> Enable or Disable Support Team Only or use allowed / disabled roles

This system is per panel not global

[lunar solar]

Some extra input on this:
Tags can used for ticket tool to respond with messages including messages as an embed

Note: This is a premium feature

[jovial mason]

Can I change the word?

[fallow ingot]

yup

Go to the dashboard then head to Panel Configs > Ticket > Edit Ticket Message

Scroll down

Look for claim button and click edit button

[green sedge]

Guys, how can I move a person from the chat to a ticket?

[green sedge]

Like that

[fallow ingot]

That is using tags

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[fallow ingot]

You can use command style tickets to do exactly this tho.

[green sedge]

Where is it? I can’t found that

[jovial mason]

Thx

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

At the bottom of the panel configs page.

[green sedge]

thank u very much!

[iron night]

Gave +1 Rep to @fallow ingot

[wanton ivy]

😎

[low flint]

How come my server isn’t showing up even tho I’ve relogged?

[covert swallow]

Run $level in the server

[low flint]

It’s been invited to the server and my other servers are showing up

[covert swallow]

Let me know what the response to this is

[low flint]

Alrighty

[soft ravine]

how do i get people to be able to create a ticket only the owner and support can create a ticket

[urban spindle]

I am in a discord server of a friend, and I tried to create a ticket but I could not because it told me to have reached the limit of the tickets created, but I had not created any ticket, so I searched for it and not I found it and now I can't open tickets anymore, how can I solve it?

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

Ik iemand mij helpen kan de bot niet in me Discord krijgen

[robust sandal]

I someone help me can't get the bone in me Discord

Dutch (nl) → English (en)

[obtuse kraken]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[quaint rampart]

Hello, when a member creates a ticket, everyone can view it, how do I remove it?

[rustic gale]

Panel Configs -> Permissions -> Edit Everyone Role Opened Permissions

make sure View Channel is

[vivid sparrow]

How do I update what roles can't close tickets?

[rustic gale]

Set up denied roles for the Close Ticket and Confirm Close buttons

The Close Ticket button is Panel Configs -> Ticket -> Edit Ticket Message

Confirm Close is in Panel Configs -> Ticket -> Edit Close Question

[vivid sparrow]

Oh wait nvm sorry for the ping I see it now ty

[novel spire]

Jb

[finite halo]

when closing a ticket in my sv it only says Are you sure you want to close this ticket? cancel, I don't see the button to close the ticket, only to cancel.

[humble sequoia]

━━ moved to ticket ━━

[dreamy abyss]

So Ticket Tool keeps saying this: Failed to send: Access Denied (Ticket Tool doesn't have permission to view or send into this channel) I already gave the bot role the correct permission and also the channel that I want the bot to view and send messages in, Idk if it’s a bug on my end.

[rustic gale]

There's several possibilities

You might have the wrong bot enabled

[dreamy abyss]

Hm, it says I have nothing enable I thought I enable it.

[rustic gale]

Please make a ticket in #🎫│make-a-ticket so we can take a closer look

[dreamy abyss]

Alright

[toxic turret]

Hi, when I set up the Ticket Tool bot, are there any methods that can let the use can only open one ticket at a time?
I mean if the user already open a ticket, then he/she could not open anther ticket. Only when the ticket was closed, he/she can open a new ticket.
Cloud I set up the bot to fulfill the requirement above?

[jade topaz]

How do i ping someone? isnt it like {@userid}?

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[lunar solar]

@jade topaz see above

[jade topaz]

Oh thanks

[iron night]

Gave +1 Rep to @lunar solar

[lunar solar]

Yes,
Panel Configs --> Limits --> Adjust Open tickets each user to desired amount

If needed adjust Tickets closed in same area as well

[toxic turret]

thx Lupus ~~
But the official help doc about this issue is 404:
https://tickettool.xyz/docs.tickettool.xyz/dashboard/panel-configs/limit-options#ticket-limit
Is there a new help doc about this issue somewhere?

[iron night]

Gave +1 Rep to @lunar solar

[lunar solar]

The change to the new dashboard layout is only very recent, I'm sure the staff are working to get new documentation out in the near future.

As to when I'm not sure sorry.

Feel free to ask as many questions in here as needed, usually someone around who can help.

[rustic gale]

You should share that in #1020426768450080899, it's a broken URL

[toxic turret]

Ok, I'll do it

[toxic turret]

In the open ticket setting, the default number of "Open tickets all users" is 500.
Does that mean when the server users open reach the 500, I need buy more tickets from Ticket Tool official, or I can just higher the number by hand without charge?

[lunar solar]

Those limits are Discord rate limits, if you get to that point you should consider using the storage system found under Server Configs.

The easier option is to transcript tickets and just delete them when they are done.

[rustic gale]

You can't get to 500 open tickets because your server's maximum is 500 channels total

And you presumably have channels for things other than tickets

[toxic turret]

Ok I know, thx

[iron night]

Gave +1 Rep to @rustic gale

[real osprey]

Hello guys

I wanna ask if i wanna make a role that allow them see the opened tickets, how can i do that?

i don't want to give them admin permission

[rustic gale]

Make them a support team role or an additional role

Panel Configs -> General

By default, support team roles can also see closed tickets

while additional roles get the same default permissions as the ticket creator

[real osprey]

Ok that's ok for me

[real osprey]

Ok i did it, thank you

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

Note that the new permissions won't be applied to old tickets

To make them apply, close them and reopen them

[real osprey]

Ah i got it, that was why my friend didn't see the opened ticket

thank you

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lunar solar]

servidor errado

[humble sequoia]

⚠️ Você está no lugar errado

Nós oferecemos suporte para o bot de Discord Ticket Tool, então não podemos ajudá-lo com qualquer outro problema que você tenha.

- Certifique-se de entrar em contato com a equipe de suporte apropriada para solucionar seu problema.

Se você não possui nenhuma dúvida sobre o nosso bot de tickets, por favor feche este ticket.

[hollow pine]

@lunar solar desculpa mandei um ticket explicando tudo

[solemn lintel]

Is it possible to uh use my own message with a reaction for tickets rather then a bot embed?

[calm agate]

Well guess what I am off again

[plain surge]

No, that's not possible. You can however edit the bot's message

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[native zodiac]

Are there cases where some of the tickets can be deleted and not saved on Transcripts?

I saw "Deleting in few seconds" but the ticket was not closed therefore it was not saved in transcripts. Has anyone experienced this?

Are there maximum words, lines, images in a ticket channel?

Does the ticket auto delete if that made the ticket leaves the server?

[jade topaz]

afak there's no limit to messages and images in a channel, since it's just a normal channel

it could go on indefinitely just like this chat right now

[native zodiac]

Ohh understood. Thank you!

I tested with friend. It autodeletes if the person that opened the ticket leaves the server. Is there a way to turn this off? Cause our default save to logs is only when the ticket is closed.

[iron night]

Gave +1 Rep to @sullen scaffold

[jade topaz]

I think there was, lemme look

https://i.imgur.com/E5t2HiT.png

It's under here, but locked behind paywall. So yeah, you'll have to buy premium to change that

[native zodiac]

Wow! That's so helpful! Yep we have paid premium. I don't have access to dashboard, the head community leader handles it. Will forward this to him. Appreciate the help fam!

[jade topaz]

No problem, you're welcome :)

[rancid solstice]

How to do so that , if someone with "Support" role claims the ticket , then other members with "Support" won't be able to see the ticket?

[gilded verge]

You can change permissions in Panel Configs->Claiming->Edit Support Team Permissions
(View Channel, Read Message History to \❌)

[odd sable]

how do you up a users perm level? for example someone has 0 and i want it to be 6

is there a command for it? "$setperm"???

[gilded verge]

There is no command for assigning permissions. Check this info:

2. Server Administrator (Level: 4) -add Administrator permission in role
3. Dashboard Role (Level: 2) -go to Server Configs and add Dashboard Role```

ah user left, nvm 😕

[indigo whale]

Hello I need help.

How do I make it so other roles in my sever joined the ticket as well? It says use a support roll for that but where do I add the support role I already have that on my server

[gilded verge]

Hey, if you want add to tickets your support roles, go to Panel Configs->General->Support Team Roles
but if you want add additional roles, go to Panel Configs->General->Additional Roles

*If you click on the question mark , an additional window will open with useful information about that

[bright nexus]

Hey guys! Was auto close after X amount of inactivity implemented yet or still in the works?

[lunar solar]

No, not yet

[bright nexus]

Okay, thank you @lunar solar! Do we have any ETA?

[iron night]

Gave +1 Rep to @lunar solar

[lunar solar]

No ETA, generally Josiah doesn't do ETAs. Gets done when it gets done.

[bright nexus]

Okay thank you so much. Was trying to see if it was worth it to have one of our dev code it real quick in the mean time, as I'm sure Josiah is very busy with lots of different features to ship haha

[shrewd gull]

hi

Is it possible for me to change this message?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[slender minnow]

@shrewd gull

[shrewd gull]

thanks @slender minnow

[iron night]

Gave +1 Rep to @slender minnow

[shrewd gull]

I can't type anything in this text box, what could it be?

[lunar solar]

Pretty sure additions to message content as well as adding embeds is a premium feature

[shrewd gull]

So it's not possible for me to edit the message "To create a ticket react with 📩
" without being premium?

[lunar solar]

You can change the embed description under embed editor and a few other things

Everything else is premium tho

[shrewd gull]

I found it, thank you

[jade topaz]

Can I prevent members from closing the ticket?

[rustic gale]

Sure, by making the Close Ticket and/or Confirm Close buttons Support Team Only

The Close Ticket button is in Panel Configs -> Ticket -> Edit Ticket Message

The Confirm Close button is in Panel Configs -> Ticket -> Edit Close Question

[jade topaz]

thx

[valid oxide]

question hwo would i add a report a player ticket

[lunar solar]

Create a new panel, customise the ticket message and attach the panel to your current one under:
Panel Configs --> Panel --> Attached Panels

[valid oxide]

thank you

[iron night]

Gave +1 Rep to @lunar solar

[lunar solar]

If you want the to say Report a Player then under that panel go to:
Panel --> Edit Panel Message --> Edit Button --> Change Button Text to Report a Player

[jade topaz]

I'm the owner I should be able to create more tickets

[fossil jay]

how do i add people to ticket

[pseudo flicker]

Is here some option to make ticket will ping role after creating?

[mystic lava]

Where is the secction to put the channel name and do the bot send the mensaje?

[lunar solar]

Go to Panel Configs --> Limits --> Tickets Open & Closed --> Add a role that only you have into: Roles that bypass open/closed limits

[lunar solar]

Depends, force adding individuals to tickets already opened:
$add @user or id
Adding groups of people via role that will be automatically added on ticket create:
Panel Configs --> General --> Additional Roles
Adding groups of people via role that will have support team perms and be automatically added on ticket create
Panel Configs --> General --> Support Team Roles

[lunar solar]

Yes, you need to go to:
Panel Configs --> Ticket --> Edit Ticket Message (Green Button) --> In the 'Message Content' section add the role/s mention/s you want.
See below for how to mention roles:

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[pseudo flicker]

Thanks

[lunar solar]

Panel Configs --> Top centre of screen there is a Send button it is blue --> click that and it will give you option to choose a channel and send it

[mystic lava]

grax

[pseudo flicker]

How to set up ticket claiming? Better said, when someone creates a ticket so that everyone with a given role can see it there, but then one team member would claim it, who will solve the ticket so that only he and no one else with that role can see it there. And to see the role there.

[primal current]

@jade topaz

[rustic gale]

Claiming is a premium feature

You set it up in Panel Configs -> Claiming

[wind kelp]

hey how can I create multiple buttons in 1 message like in #🎫│make-a-ticket

?

[rustic gale]

It's called a multipanel

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[wind kelp]

oh thanks!

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

$ca

[humble sequoia]

Warning: This channel isn't a ticket

[forest sail]

hey

[humble sequoia]

https://nohello.net/

[short badge]

How would I add a new role to all existing tickets in a panel?

[rustic gale]

Existing?

One by one. No other way.

[short badge]

Ah okay, unfortunate!

Thanks

[icy dragon]

i need help how to set up tickects into my server

[lunar solar]

Check out #📂│information

And take a look through:

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[icy dragon]

done it

tysm @lunar solar

[humble sequoia]

You can't link to yourself.. sillypants. =)

[jade topaz]

The voting premium goes with the premium bot or the normal one?

[gilded verge]

In Ticket Tool, you vote for the entire bot so whether you have normal or premium, voting will work for both.
psst, In general, if you have premium on the server, remember that you don't need to invite a premium bot to make it work

*What I mean is, no matter if you vote using a premium or normal bot, you have the same votes

[jade topaz]

Thanks!

[iron night]

Gave +1 Rep to @lunar solar

[deep fox]

How do you setup a command on the panel so when I do /new it will make a ticket?