🆘│community-support

[lunar solar]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[lunar solar]

Use the above format to mention a particular role

Note: Mentioning a role only works outside of a Discord embed so the role mention needs to appear in the Message Content section of the Ticket Message

[dusty kelp]

ok

ty i got it

[lunar solar]

Awesome 🙂

[dusty kelp]

thanks @lunar solar

[iron night]

Gave +1 Rep to @lunar solar

[stiff lark]

For some reason the closed tickets started to not move to the right place & how do you make them auto delete?

[lunar solar]

You can turn on auto delete by turning off Two step ticket

It's under the General section

[stiff lark]

Which one?

[lunar solar]

The right one

[stiff lark]

ahh right 😄 thanks Lupus

[lunar solar]

No worries 🙂

[brazen goblet]

Hello
Please, I don't see options to choose my ticket channel

[lunar solar]

Panel configs --> top centre screen --> blue send button

[brazen goblet]

I'm sorry I don't get you

[lunar solar]

Pick the channel:

[brazen goblet]

Thank you

[lunar solar]

No worries

[brazen goblet]

Please, how about where to choose where the tickets will be viewed by admins?

[lunar solar]

Category

[brazen goblet]

Which option should I chose

[brazen goblet]

Thank you

[brazen goblet]

In the Category, there's no option to select channels for open and closed tickets

[lunar solar]

You need to create a category in your discord

After you do that refresh the website

[brazen goblet]

I've created a category

This is what I get.
No option to select specific channels

[lunar solar]

Are you trying to send the discord embed panel message or have a location for where tickets open?

[brazen goblet]

I want to set where tickets will be sent for admins to respond

Can't I direct open tickets to be sent in a specific channel for admins to review them?

[brazen goblet]

Hello
Are you still there?

[lunar solar]

Ticket tool creates channels, so select the category text channels and the tickets will create as new channels under there

[brazen goblet]

Okay. Understood

[half creek]

Hello I need help I setup the ticket tool bot to do forms but idk how to find or where to look at them

[lunar solar]

For each question setup you can either:
Auto display form results on the Ticket Message as an embed

or

You can edit the ticket message to contain the results using:
{create.form.x}

x being the number associated to the question on the form

forms have a limit of 5

so x would be 1 through 5

[weak lake]

How can I disable users permissions to click the close button on the closed message? (I allow users to re-view their closed tickets)

[brazen goblet]

I just opened a ticket with another account but I don't see it here as an Admin

[lunar solar]

Head to General and add your admin roles to Support Team Roles

[lunar solar]

Permissions --> User Permissions --> Edit closed --> View channel ✅, if you don't want them to be able to talk Send messages Red cross

[weak lake]

No

to click the close button

My bad delete button*

[lunar solar]

Yeah 2 secs finding that

[weak lake]

This one

[lunar solar]

You wan them to receive a transcript?

[half creek]

That’s how I make forms but how do I look at the responses?

[brazen goblet]

Okay
I tried creating another ticket but I'm getting a response that there's still an open ticket while I've already closed the ticket already

[lunar solar]

Read this bit @half creek

[weak lake]

Nope, I want them to be unable to click that delete button as they can currently delete the ticket while I still want them to view it.

We send players a response to their report, then close the ticket. We still want them to view the response, so we allow them to see their closed tickets.
Some players are now clicking the delete button every time, but I want to still view the tickets before they get deleted.

For multiple purposes, one of them being to review the evidence after the moderators did.

[lunar solar]

Yeah so for them to view those closed tickets you will need to do the permissions setup I said before

[weak lake]

They already can view tickets

I don't want them to delete the tickets by clicking that button

[lunar solar]

I'm having trouble finding where the delete button permissions are, it's moved bare with me

[weak lake]

^

[brazen goblet]

@lunar solar

[weak lake]

Yeah, I've checked all and it's not there

[half creek]

Alright thank you vary much

[lunar solar]

Found it:
Moderator --> Edit Moderator Message --> Edit delete button --> Enable support team only or Disable the roles

[brazen goblet]

Also, how can I set it that only members who open ticket will view their tickets or texts sent

[brazen goblet]

@lunar solar

[jade topaz]

Good, one question I have, the default text of To create a ticket react with 📩 in the panel where was it to change it?

[brazen goblet]

@lunar solar

[lunar solar]

yes mate just wait a second, one thing at a time

[plain surge]

Hello there, what is your role on the server?

[brazen goblet]

I'm the owner

[plain surge]

Okay, can you explain the issue you are having again please

[brazen goblet]

how can I set it that only members who open ticket will view their tickets or texts sent

[plain surge]

No need for pings

Thanks 😊

[plain surge]

Head to Panel configs > Permissions > User opened permissions and enable Read messages & Send messages & Read message history

Did you set up a panel?

So you created a panel, now you have to send it in a channel by following these steps

$help send

[humble sequoia]

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

[brazen goblet]

With this, others can't view their tickets right?
They alone can see the messages sent in their created tickets

[plain surge]

If other people can see the tickets then you need to disable the View channel permission for Everyone opened permissions

[humble sequoia]

How to edit `@everyone`'s permissions

Head over to your Dashboard ➞ Panel Configs ➞ Permissions ➞ Open / Closed and customize the base permissions for everyone on your tickets.

Note: This set of permissions may be affected by the overrides of Support Team, Attached Roles, and User permissions.

[plain surge]

Yes?

Can you send a screenshot of what you are seeing

[brazen goblet]

@plain surge
I tried creating another ticket but I'm getting a response that there's still an open ticket while I've already closed the ticket already

[plain surge]

That's a missing permissions error, meaning the bot doesn't have all the required permissions.
Please run $debug in the channel and give the bot the missing permissions

[plain surge]

Please send a screenshot of what you are seeing @jade topaz

Are these not the categories on the server?

[rustic gale]

Refresh the web page

[plain surge]

Did you try refreshing the page?

[polar socket]

I have all bot permissions on except admin and still getting system failure: missing permissions when trying to create a ticket

[plain surge]

So some categories are missing or are these not even the categories on your server, because you make it seem like the second option

[plain surge]

Can you please run $debug on your server and send me the bot's response

[humble sequoia]

https://tickettool.xyz/manage-servers

[rustic gale]

Start from there

And make sure you pick the correct server this time

[polar socket]

getting no response

[plain surge]

Yes Outsider is talking to you @jade topaz

[plain surge]

Can I have your server ID please

That isn't an issue, just go to this link
https://tickettool.xyz/manage-servers
And select your server

Then go to Panel configs and try again

[polar socket]

857993771139596318

[rustic gale]

#🎫│make-a-ticket

[rustic gale]

You make a ticket and we help you there

Press the English button in that channel

[plain surge]

Running $debug didn't work because you changed the bot prefix.

Please try pinging the bot and then typing debug like this:
@pseudo glen debug

[plain surge]

Please give the bot the permissions marked with ❌ in the first screenshot.

[brazen goblet]

Administrator role?

[polar socket]

https://discordapp.com/channels/509192800865353738/662692902245498910/1025406771357044846

[plain surge]

No, the permissions here
https://media.discordapp.net/attachments/776680605517742090/1025405918332080209/Screenshot_20220930-145500_Discord.jpg

[brazen goblet]

Okay

[plain surge]

Please give the bot the permission Manage channels as you can see it is marked with a ❌

[polar socket]

Got it! Thanks so much!

[iron night]

Gave +1 Rep to @plain surge

[brazen goblet]

Hi Dom
This is what I get when someone opened a ticket.

Where can I view his message?

[plain surge]

Do you have forms enabled?

[brazen goblet]

I don't think so

[plain surge]

Well then the user didn't send a message for you to view

Ask them to send something in the ticket

[brazen goblet]

It was sent in the ticket
I did it with another account

[plain surge]

Try sending a message again in the ticket

[brazen goblet]

This is not click able

[rustic gale]

You press there and nothing happens?

[brazen goblet]

Yes

[rustic gale]

Swipe right and look for #ticket-0006 in the channel list

[brazen goblet]

Okay
One more question

How can I give them permission yo close their tickets

[rustic gale]

They should have permission to close their ticketse by default

[brazen goblet]

There's no option for that on their screen

[brazen goblet]

☝️

[rustic gale]

The ticket message has a Close button by default

Can't they see the ticket message?

[sturdy geyser]

Is there a limit of the quantity of text I can transcript?

And can old messages for about a year ago messages be transcripted?

[brazen goblet]

No, they can't

[rustic gale]

Might be an issue with the Read Message History permission

[brazen goblet]

Okay
I will check it out

[stone pollen]

Someone know who to edit the bots Name an logo ?

[lunar solar]

Not currently possible, it's been confirmed as a future premium feature.

[stone pollen]

Yarh okay, thanks

[iron night]

Gave +1 Rep to @lunar solar

[sturdy geyser]

Is there a limit of the quantity of text I can transcript?
And can old messages for about a year ago messages be transcripted?

[lunar solar]

Currently I believe the limit is 1000msgs, however I am not sure if there is a difference between non-premium and premium

Doesn't matter the age of the channel as long as the bot can access the channel it will transcript up to that 1k msg mark.

[scenic plinth]

Last checked, and I cannot remember off the top of my head, regular is limited 500 and premium is limited 1000, 1000 apparently being the max from Discord.

[sturdy geyser]

damn

so ex: if the messages on that channel increases to 1k every week I will have to transcript it since its the limit right?

[scenic plinth]

To answer your other question quickly, I am not too sure, you can try. However to my knowledge bots can only retrieve messages up to 2 weeks old, but that is mainly from moderation bots, I do not have tickets opened for typically more then a week, but to my knowledge otherwise there is not a limit on the time-frame.

If that is something you have to do, yes. Only the last 1,000 messages are captured each time.

[lunar solar]

Na there is no limit to time frame, I use ticket tool to archive old channels in the Discord by creating a transcript of the channel and then I delete the channel

[scenic plinth]

So it´s deleting then, that clarifies that.

[slender minnow]

That is only applicable for deleting messages iirc

[scenic plinth]

Just did say that.

[brazen goblet]

Users still can't see option to close open tickets

[rustic gale]

Please go ahead and #🎫│make-a-ticket so we can take a closer look

[brazen goblet]

Okay

[tame warren]

Does changing the bot nickname not change botname for you?
not sure if a premium only feature as mentioned already

[robust imp]

how do i make a ticket in my server?

[lunar solar]

Have a look through #📂│information

[sturdy geyser]

I want to do the exact same thing you did

But sadly it's a premium feature so i have to do it the sketchy way

[rustic gale]

It's being considered by the developer for a future update

[sturdy geyser]

LESSS GOOOO

❤️ to whoever devs it

[shell quarry]

how can i know who deleted the ticket

[lunar solar]

If you have ticket logs setup and logging to a channel you can check, if not there is no way to know

[shell quarry]

ticket tool deletes the msg that have the deletion

i have logs but it doesnt show

[lunar solar]

Panel configs --> Logging --> Select logging channel --> Tick what you want to log e.g. Ticket Deleted

Would look like this:

[shell quarry]

thanks @lunar solar

[iron night]

Gave +1 Rep to @lunar solar

[wise dawn]

i have two buttons how do i remove one

[lunar solar]

Remove the attached panel

[wise dawn]

yeah I got it

thx for the help tho

[broken apex]

Hello, how to recover a deleted ticket? please

[charred vortex]

No one can see our ticket button anymore?

[strong lichen]

I can't turn the "Claim ticket" option, what should i do? It doesn't let me turn it on

[muted bough]

You are not a premium member ^^

💎 = Red not premium member

[strong lichen]

ooh ok

[gilded verge]

If a channel has been deleted, you cannot restore it 😕

[muted bough]

blue 💎 Premium Member

[gilded verge]

yup ^^
- you have premium so you can change
- you can change but there is limit
- required premium

[muted bough]

@strong lichen

[strong lichen]

ye, i saw it

[muted bough]

good 😉

[fossil crane]

How do I change the name of a ticket?

Help

[muted bough]

Rename or Ticket Creation > Panel > Panel Message > Edit Panel Message

And then on "Embed Editor"

[gilded verge]

hmm

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[muted bough]

Wow, where do you get the commands?

[gilded verge]

in #🤖│bot-spam

[muted bough]

Realyyyy ? xD

-.- xD

[gilded verge]

yep, all in pinned messages :>

[muted bough]

yeah just seen

Testing

[humble sequoia]

https://docs.tickettool.xyz

[gilded verge]

please use commands in #🤖│bot-spam

[muted bough]

Yes sorry, wanted to test it. then delete it again ^^

Wow there is also german language. I do not believe it ...

[muted bough]

#🤖│bot-spam message

How can make this red field, with the red font color?

[rustic gale]

- Red field

That didn't work

There you go

Here's what that looks like under the hood:
```diff

• Red field
  ```

The diff and the - are necessary

[muted bough]

o.O

This also works with all colors ???

i find all color list "diff" ?

[rustic gale]

Search the web for something like

discord code color format

[jade topaz]

Hi uh
How do I change the title? In the first thing, it's not letting me click {panel_name} to replace it at all :I

[rustic gale]

It's a premium feature

[jade topaz]

...so it just says "panel name"

:I

[rustic gale]

That's the preview

When you actually send it, it replaces {panel_name} with the actual panel name

[jade topaz]

okay that's what I didn't get, I thought it was just gonna end up saying panel name

thanks

[muted bough]

These are yes the endings of the files, programming language. lol

#🤖│bot-spam message

One more question, what is the deal with it? 🤔 I read this in german, but I still don't understand it.

[covert swallow]

Looks like someone was playing with tags

[jade topaz]

Is there a way to temporarily disable a ticket panel? Like if I have an application system and it's only open every now and again, but I don't want to have to delete and re-send the panel each time, can I stop the panel from opening the tickets or something?

[covert swallow]

You can set the panel limit to 0

[jade topaz]

would I do it here?

[covert swallow]

Yes

[jade topaz]

thank you

[iron night]

Gave +1 Rep to @covert swallow

[covert swallow]

Just drop that 1 to a 0 and make sure to hit save

[jade topaz]

im so happy that it's that easy ;w;

[covert swallow]

If you want to close all tickets you can edit the global ticket limits

[jade topaz]

last time I had an apps system we just remade the panel each time and it was so tedious

[covert swallow]

You could run a backup

Then just use the backup to remake it

[jade topaz]

I'll just put the limit on it so I can keep it pinned

the vibe is indeed immaculate

[patent flume]

مافي عرب هنا ولا وشو يعني؟

[vast lodge]

hey guys i'm trying to set up the bot in my server but after i created a "closet ticket" channel, I looked back on the web to link the bot to it, all of a sudden the website doesn't register tool bot in my server

I have tried relogging, reloading, kicking the bot and readding him but none of it seems to be working

if i could get some help that would awesome, not sure what i did wrong or if its a common bug, etc

ok, finally fixed that issue, now im struggling to find where I can select the panel channel

[broken apex]

help me please

[muted bough]

At what?

[broken apex]

I deleted a ticket by mistake

how to recover it ? please

[muted bough]

Not at all, if you have transscript active you can read them

[broken apex]

where?

[muted bough]

Can not show where it is right now because I am renewing my ticket 🙂

[broken apex]

i wait

[muted bough]

Write to the Supports #🎫│make-a-ticket

Outsider is active, hmm

[gilded verge]

im pretty sure i replied here @Satoshi Nakamoto 🤔

[rustic gale]

You deleted a ticket by mistake? If it's deleted, it's gone

[muted bough]

Would have to be installed as a protocol, if it has been accidentally deleted ...

[ornate anvil]

tem um script me matando aqui

como da report?

[robust sandal]

Você pode querer se referir à sua equipe de suporte de jogos se há um script matando você, nós não somos essas pessoas para perguntar, e não, eu não posso dizer onde ir para encontrar o suporte adequado.

English (en) → Portuguese (pt)

[ruby sky]

why can't i type

[prisma cove]

{create.form.x} I added this to the message but it doesn't create a form. Is x supposed to equal the name of the Ticket Panel?

[lunar solar]

x is the value of the question

[night urchin]

Any supporter handle me in #1025576733077938257 ?
Please

[prisma cove]

Can you elaborate on that?

[lunar solar]

Question 1 would be {create.form.1}

Question 2 would be {create.form.2}

Put those variables in the ticket message embed

Panel configs —> Ticket —> Ticket Message —> Embed editor

[prisma cove]

So I have to do {create.form.1} {create.form.2}

As many questions that I make

[lunar solar]

Yes just in a field inside the ticket message embed, 1 for every question that you make

[prisma cove]

🤔

[lunar solar]

Let me show you what one looks like

[prisma cove]

Ok

I'm gonna have like 13 questions

Is {create.form.1-13} a thing

[lunar solar]

no, also there can only be up to 5 as that is Discords limit for forms, 5 questions max

[prisma cove]

Well dangitbobby

Either way...five is better than none

[lunar solar]

thats what I mean when I say one per question

looks like this inside the embed editor

remove all the ``` if you don't want them answers inside the black boxes

[prisma cove]

👍🏼

Thanks

[lunar solar]

No worries

[jade topaz]

why dont it show the sever i want

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[acoustic oasis]

Can anyone help me downloading a license key

[lunar solar]

The premium key?

[acoustic oasis]

I bought mod menu key

can anyone here help?

[lunar solar]

What do you mean mod menu key? for ticket tool?

[dim parcel]

does anybody knows how to fix this issue? It says "this interaction failed"

[signal river]

Is anybody else all of a sudden getting "This interaction failed" with the ticket tool or is it just our server?

[signal river]

Our server is getting the same thing

[jade topaz]

i have the same problem

[acoustic oasis]

i bought from gtamodders idk where to go

[dim parcel]

damn

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lunar solar]

@acoustic oasis this Discord server is for the Ticket Tool bot, not for gtamodders keys

[acoustic oasis]

thank you

[signal river]

@lunar solar do you know if the bot is down?

[lunar solar]

Not a clue sorry, I just help out in community support. Not staff sorry, best to #🎫│make-a-ticket

[signal river]

Thanks

[iron night]

Gave +1 Rep to @lunar solar

[ivory hornet]

So lately the ticket bot has been doing this

[scenic plinth]

Does the bot appear online and respond to commands?

[ivory hornet]

It does not, when buttons are clicked it pops up that error and sometimes fixes itself but it's currently broken again.

[scenic plinth]

Alright, you might be part of the very few people that are experiencing issues right now, we are waiting to see if it recovers itself before anything else, which leads me to the next message, so ignore it.

We are aware of some issues relating to ticket tool primary bot giving "interaction failed" errors and dashboards not displaying information, this issue is currently being looked at. No, there is no ETA on a fix. Currently only affects non premium services.

The bot / servers affected are currently being restarted, no, still not ETA as of update.

The bot has been fully restarted and should appear online. If there are further issues, please let us know by creating a ticket.

Resolved

[dawn quest]

Hello, I am experiencing the same issue in my server. When I try to close tickets it's says 'this interaction failed'

[scenic plinth]

Well, you replied to the message, how about you read it.

[dawn quest]

Lol, forgive me. I was gonna ask if there was another way I close tickets from the dashboard. The server just gets too clustered with tickets.

[rustic gale]

Unfortunately no

[ivory hornet]

You can delete them the hard way, just open them like a channel and click delete. That's what I did anyway.

[rustic gale]

(when the bot is operational again) you can go in them one by one and type $delete

[dawn quest]

Alright, thank you guys. 👍

[naive ravine]

we renamed our discord server and not ticket tool is not working

is there something that i can do to get it working again

[lunar solar]

Are you receiving Interaction Failed when you interact with the buttons?

[daring lynx]

Ticket tool just stopped working in our server out of nowhere. Doesn't show up on tt manage servers either. Really odd. I pay for premium too

[lunar solar]

If so see:
#🆘│community-support message

About a current issue with some servers.

[naive ravine]

yes

[daring lynx]

Ahhh yes me too

[naive ravine]

it didn't do it till we renamed

[daring lynx]

Ty!

[naive ravine]

it works fine on my other discord though

[lunar solar]

The issue has only just popped up

[daring lynx]

Thanks @lunar solar

[iron night]

Gave +1 Rep to @lunar solar

[lunar solar]

Ticket tool bots are sharded meaning different bots are hosted on different servers.

[naive ravine]

ok so it will be corrected soon i hope?

[daring lynx]

Lol I'm literally in the same exact boat as you bro

[lunar solar]

Hopefully yes.

[naive ravine]

lol first mee6 doesn't work with record now this bot doesnt make tickets i need to start hosting my own bots

[acoustic wren]

hi is ticket bot down

some janky ass mod is too angry to answer

[scenic plinth]

No need to be disrespectful, check pins here, thanks 🙂

[signal river]

Looks like its back up for me

[solid stream]

it was, I've fixed it

We hit a rate limit on one of our servers due to an error loop... I've fixed the ability for that to happen and restarted things.

[acoustic wren]

okay thankyou

[covert imp]

how do i invite the premium ticket tool bot to my server? i have premium but i cant figure out how to invite it and none of my tickets are working it keeps saying "This server isn't active, Please make sure this is the correct bot (premium vs free)"

[lunar solar]

$pc 683585489852432458

[humble sequoia]

Premium Check

I was unable to detect a premium server for @covert imp.

Found 4 servers in total and 0 with premium and permission

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[lunar solar]

Follow that @covert imp ^

[covert imp]

thank youuuu

[lunar solar]

Everything working now? bots in your server?

[covert imp]

yes

[lunar solar]

$pc 683585489852432458

[humble sequoia]

Premium Check

I was unable to detect a premium server for @covert imp.

Found 4 servers in total and 0 with premium and permission

[lunar solar]

Hmm odd

[covert imp]

i kicked it and added it back, try again maybe?

[lunar solar]

I will give it time to update, will try again in 15mins. Hopefully then it will update your roles.

[covert imp]

ahh

[rustic gale]

What's the problem?

[slender minnow]

@covert imp do you have premium purchased for that server or are you on premium trial?

[rustic gale]

Ah, failed premium check

If it's a trial it won't work

[signal river]

Thanks for the speedy fix!

[iron night]

Gave +1 Rep to @solid stream

[jade topaz]

@rustic gale

can you help me

or someone

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

im trying to find where i can put the ticket thingy in a channel

[finite jacinth]

can we rename the command ticket commands from new and ticket to something else? and if so how?

[jade topaz]

the guides helped but the ui changed

[rustic gale]

Not possible, but you can make the suggestion in #1019685143046279208

[rustic gale]

Use the Send button near the top of Panel Configs

[jade topaz]

hm

thank you

thank @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[finite jacinth]

am i doing something wrong that it won't let me post the post in there?

nevermind figured it out

[odd wind]

He is not loyal, he is not worthy, he cannot even be called a good player because he already knows where everyone is, I would like the administrator to see the video and be banned immediately

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[odd wind]

Furlong

Xlovolx-

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[tidal dawn]

Hey guys because although I authorize between the bot and the server I do not see the panel?

[rustic gale]

You have to send it

[tidal dawn]

No, i try thanks

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

After you create a panel, you see a bunch of colored buttons near the top,

just below the panel selector

One of those buttons is labeled Send

That's the button you use

[tidal dawn]

I don't see

[rustic gale]

What do you see?

[vale gull]

الو

[vale gull]

الو و

[tidal dawn]

this is result 😦

[rustic gale]

Are you the owner of the server?

[tidal dawn]

Yes

[rustic gale]

Then log out of the dashboard

and log in again

that's what “relogging” means

[tidal dawn]

I'm admin with all permiss

[tidal dawn]

I try but nothing

[rustic gale]

Then you're not the owner of the server

Get in touch with the owner and ask them to give you a dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

[tidal dawn]

Perfect thanks

[iron night]

Gave +1 Rep to @rustic gale

[shut minnow]

Hello, how can I modify the description of the panel? The new interface only has "message content".

[rustic gale]

Click the text that says “Embed Editor”

It's an expanding menu

[blissful moon]

how can i setup a panel with diffrent deperatements and diffrent channel categories for those departements like this?

[shut minnow]

ohh really wow 😄 , thank you ❤️

[iron night]

Gave +1 Rep to @rustic gale

[blissful moon]

is it this?

[blissful moon]

UPDATE: Yeah it was

[pale pilot]

Yes, though that's not ticket tool in the screenshot and it's not a panel

[tame fiber]

i need help! just realised the ticket tool interface has been updated, i cant find the "panel channel"

this is old version

this is new version, i cant find it, how can i add into my channel with ticket tools?

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

It doesn’t show the sever I want to do why

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[fallow ingot]

Check this out ^^ @jade topaz

[buoyant timber]

Can I only get the ticket to one mod instead of all the mods?

[gilded verge]

This is Ticket Tool bot, no mods for games

[buoyant timber]

I know what I mean is when someone opens a ticket in my server, all the moderators can see it

[buoyant timber]

And I only want one moderator to see the ticket

[gilded verge]

oh 🤔

I'm just thinking about a solution, but all I found was the "claim" to let only one moderator see the channel. However, the claim option is for premium servers.

Hmm... You can create a role for this one moderator and add it as Support Team Roles so that no other moderator can see the tickets.

[buoyant timber]

Okay thanks

Thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

no no, its okay ^^

[buoyant timber]

😂

[muted bough]

cannot have a custom icon at "button create ticket" ...

Wanted to give it a try, it doesn't even work.

[gilded verge]

oh, you missed something, look, you used ![ttonline](https://cdn.discordapp.com/emojis/818757771310792704.webp?size=128 "ttonline") but you need <ttonline:818757771310792704>
see? 😊

as written in Manual Input Formats:

• Custom: name:id or <a:name:id>

[muted bough]

oh

No double point ":"

Wow

nice thank you

[ivory urchin]

Hello dear community and dear support team,

I have a question.
How can I reset the tickets?
So that they start again with ticket #0001?

Best regards
MotoMarv

[pale pilot]

at the top of each panel settings, there's a count button. There you can edit the number

[ivory urchin]

Ah okay. I totally overlooked that.
Thank you

[muted bough]

screenshot pls

Button is "Set count"?

@ivory urchin oben auf dem set count gehen & dann auf 1 stellen

[muted bough]

yeah is ok ^^ i seen

[lunar solar]

Adjust the amount of numbers here:

[muted bough]

YEAH IS SEEN

[muted bough]

It is not about this, but reset the counter. ^^ alright ?

[lunar solar]

yeah the first screenshot I shared

[lunar solar]

this one

[ivory urchin]

Ja, habe ich schon gefunden.
Übrigens auf 0 Stellen, damit der nächste Ticket die 1 ist.

[sly otter]

hello, on the creation of a basic ticket there is only one button can you create other buttons?

[muted bough]

ja sorry, hab zu schnell geschrieben

[muted bough]

yes, No need to repeat yourself 😉

[rustic gale]

You can create what's called a multipanel, which is attaching several panels into one main panel

[sly otter]

hum yeah I don't see too much, I want 2 buttons in addition to the buttons which is all alone on the same panel

[rustic gale]

You create two more panels, one for each of the buttons

Let's say the main one is Support and the others are Bug Reports and Billing

Then you open Panel Configs, select the Support panel, then press the “Panel” button near the bottom.

There's a field called Attached Panels

you include Bug Reports and Billing there

Then you press Edit Panel Message, followed by Create Ticket Edit Button

Edit the button text to make sure it doesn't just read “Create Ticket”

[manic sandal]

مافي عرب

[rustic gale]

Then do the same for the Bug Report and Billing buttons

Then you go back to the main Panel Configs menu, select the main panel, and send it

If everything's done right you will have three buttons

[robust sandal]

Muffy Arab.

Persian (fa) → English (en)

[rustic gale]

Bad translation, i'll guess

[sly otter]

thank you I found, but we can do the same but on the same panel?

[iron night]

Gave +1 Rep to @rustic gale

[stark hawk]

Hello, so basically I added a new role but when someone creates a ticket, they cant see their own ticket. How do i fix that?

[native oxide]

HGH

الا

شباب في عرب؟

الو عرب

[manic sandal]

يب @native oxide

[native oxide]

اسمع

[native oxide]

اسمع

[rustic gale]

By not testing with the View as Role feature

[rustic gale]

I don't understand what you mean by this

Do you mean different buttons, but they're all associated with the same panel?

[sly otter]

yes

[native oxide]

عرب

[rustic gale]

Not possible

You can make the suggestion in #premium-suggestions though

I meant #1019685143046279208

[native oxide]

عرب

[robust sandal]

Arab

Persian (fa) → English (en)

[rustic gale]

You can make an Arabic ticket in #🎫│make-a-ticket

[robust sandal]

يمكنك إنشاء تذكرة باللغة العربية في #🎫│make-a-ticket

English (en) → Arabic (ar)

[sullen frigate]

wsp

what is the problem here?

[rustic gale]

Invalid emojis, just like it says

[sullen frigate]

but its clear to me

[rustic gale]

Give me a minute please

[sullen frigate]

take your time

maybe this?

[rustic gale]

It's invalid emojis in the buttons or menus

[sullen frigate]

alright

[rustic gale]

What's your server's ID? I'll take a look at your configs

[sullen frigate]

914117906437144596

i change it from the website and still the give me an a error

[rustic gale]

Panel 2's emoji is also entered incorrectly

You should enclose it in <>

[sullen frigate]

oh

ty sir have a good day

[rustic gale]

Panel 3's emoji also entered incorrectly

and panel 8's

[sullen frigate]

i get it ty!

[alpine moth]

willing to pay someone to help me

I have my own discord channel for my community and there is a issue with my create a ticket system where other people can see the ticket of the person who created it, do you know how to fix that?

[rustic gale]

Open your server's dashboard

Enter Panel Configs

Enter Permissions

Under Everyone Role, press Edit Opened Permissions

Make sure View Channel is

Test that it worked by creating a new ticket and making sure unwanted users can't view it

[alpine moth]

you saved me thank you so much, it means a lot!!! @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[jade topaz]

bonjour comment on fait pour crée un ticket ?

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaît.
Allez au #🎫│make-a-ticket et tapez sur le button contenant l'emoji 🇫🇷

[royal moat]

is there a way to increase the limit or to echo the information in a ticket?

[rustic gale]

You can increase the limit by getting premium

[royal moat]

if i cannot get premium, is there a way to use a discord bot to echo the message whenever a ticket is opened?

such as dyno

[rustic gale]

Probably

Not Dyno specifically,i don't think so

[royal moat]

alr, if i get free trial premium will the limit reset and remove the text

[rustic gale]

it will cut off at the limit after the trial is over

[royal moat]

appreciate the help thank you

[undone barn]

With the new dashboard interface I found creating a multi-panel system a lot easier (and will hopefully prompt people to use the system faster with less hesitancy). Every time I go to send the new panel to the channel it gives the attached error in the server and on the web dashboard it says that it doesn't have the permissions needed. Though I have given the bot every permission in that channel, multiple times over. I don't know what it needs to be able to work correctly.

And for clarification, the client I am using is the web client and it's as current as possible, so I know it's not an issue with the app on my phone being outdated.

[jade topaz]

How do you activate premium after buying

[rustic gale]

It's not about permissions. It says Invalid emoji

It means the buttons or menu options don't have something the bot recognizes as a valid emoji in the emoji field

[shell lotus]

i was wondering if its possible to close and delete

every single open ticket

[undone barn]

ooooh... Duuuur... thankies.

[rustic gale]

Not possible. You can go one by one and paste the $delete command into them all

[errant harness]

How do I access the saved transcripts

[royal moat]

also how do i make it so other the whole server cant see someones ticket

and its only limited to moderators + the user that made the ticket

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[gilded verge]

@errant harness, First, you need set transcript channel and then in ticket you need use transcript command or transcript button

[errant harness]

Thank you

[humble sequoia]

How to edit `@everyone`'s permissions

Head over to your Dashboard ➞ Panel Configs ➞ Permissions ➞ Open / Closed and customize the base permissions for everyone on your tickets.

Note: This set of permissions may be affected by the overrides of Support Team, Attached Roles, and User permissions.

[gilded verge]

@royal moat, here is how to hide ^^

[royal moat]

works thanks, also how do i make saved transcripts work in this channel

[fallow ingot]

You’ll firstly need to enable transcripts, follow these steps:
Go to panel configs and under —Other— click the transcript plugin.
Select a transcript channel (click the drop-down menu)
There is none! All set - make sure you click save.

You can see other options available to premium subscribers (totally recommend btw)

@royal moat

[royal moat]

yeah i know but isnt this kinda useless to mods if they cant get a copy of the transcript?

[fallow ingot]

Do server-staff not have access to the channel?

You see the screenshot you provided as reference is not transcripts.

It is the logging feature.

[royal moat]

is there a way to log the transcript fully?

[fallow ingot]

.

You first have to setup the transcript plugin.

[royal moat]

ah mb thanks for the help

[fallow ingot]

No problem, happy to help!

[regal cedar]

hello

i have a problem

[scenic plinth]

Should explain it.

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

I don't have access to my old account with ticket tool premium on it. how shjould I transfer?

[rustic gale]

Make a billing ticket in #🎫│make-a-ticket, or just a regular ticket

And explain your case, give us the details

[jade topaz]

alr

[jade topaz]

server not showing in manage servers

[rustic gale]

Do you own the server?

[ocean meadow]

help me

[jade topaz]

no

i have all permisiions

[rustic gale]

Tell the owner to make you a dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

[midnight reef]

anyone know how to do this? https://prnt.sc/bmqcVSCR48V8 i tried following a tutorial on yt but when creating a panel config i only had one option which was the name of the panel

[slender minnow]

after making the panel, send it to a channel

$help send

[humble sequoia]

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

[slender minnow]

well its a bit outdated

[late granite]

how do i make it so the transcript saves to a different channel??

[lunar solar]

Panel Configs --> Transcript --> Transcript channel

[late granite]

TY!!

i think i’ve asked this b4 but i forgot 😭 how do i make it so normal members can’t close tickets ?

so only staff members/certain roles

[fallow ingot]

There is two things you would have to do

Go to the panel configs under —General— look for the plugin called Ticket, click it. Click the green button that says edit ticket message, scroll down. Click the blue button that says edit close button scroll down, and turn Support Team only on.

Go the command configs look for the $close command, click settings and also make that Support Team only.

@late granite

[late granite]

kk thanks!

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

Np!

[royal moat]

is there a way that i can give members perms to post images in tickets? and only on tickets

[fallow ingot]

Yup

You’ll need to go to panel configs then under —General— look for the plugin permissions, click it. Then go to user opened permissions and then look for a permission that says attach files and it.

@royal moat

[royal moat]

yeah thank you i think enabled it @fallow ingot

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

No problem, happy to help!

If it doesn’t work let me know and I can look into it :)

[quartz karma]

hello I was wondering if some can help me understand how I did a double EMS button?

[lunar solar]

You've attached the same panel to itself

[tribal ore]

Me too

[quartz karma]

ohhhh XD thank you XD

[lunar solar]

So under Panel --> Attached Panels --> Remove the EMS panel

[tribal ore]

Can u help me for ticket

[lunar solar]

Yes, what are you trying to do?

[tribal ore]

Make a ticket

[lunar solar]

Are you the owner of your Discord?

[tribal ore]

Like this

[jade topaz]

im selling ticket toll premium

[tribal ore]

Yeh

[jade topaz]

for soo cheap

selling tickettoll premoim for soo cheap

trading accpcted dm to buy

[lunar solar]

Follow the steps in #📂│information, it covers how to set it up

[tribal ore]

I need help

[lunar solar]

What specifically with?

[tribal ore]

I want make ticket like this

Just say me how

[slender minnow]

@tribal ore you can refer #📂│information for a quick setup guide

for full customization you can also refer to the setup guide

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[tribal ore]

And ?

[bleak sage]

I'm having trouble accessing my nebulous account, could someone help me??

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[slender minnow]

make a panel first

then send it to a channel

[tribal ore]

Ok

[deft kettle]

Hi, someone know if is possible to save the answer of the form when someone open the ticket ?

[slender minnow]

you can add the form variables in the ticket message embed to copy the responses from the form

[humble sequoia]

Pop-up Form

A discord Form allows you to let the user answer individual questions in a pop up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options.
In the new pop up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the discord form. This is a discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line and also the option to have the answer required.

Options:

Question Title: Your Question goes here
Question Placeholder: The placeholder text in the input field

Required: If enabled, the user has to answer this question, to submit the form
Multi-Line Input: Allows the user to input multiple lines

Minimum and Maximum Input: Set a minimum and maximum input value for the user

❗Display the answer ❗

To display the answers from the user, you need to go into your Panel Settings > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[slender minnow]

For more info, you can refer the above response ^

[deft kettle]

I need to save the answer in a google sheet for example

[tame smelt]

I have invited the bot 10 times already and nothing has changed

i can't log in dashboard

[winter carbon]

try log out the ticket tool then back in again. also clearing cookies might help

[tame smelt]

no,not work

[uneven osprey]

Hello, how do I do something like this with the normal version or other water?

[fallow ingot]

I’m not quite understanding at the moment. Do you want to know how to edit the ticket message?

[worthy cedar]

Is there a way for me to make it so only certain roles can delete the ticket that's been made?

"all my moderators should be allowed to see and help the person in the ticket but they shouldn't be allowed to delete the ticket"

[uneven osprey]

forget the topic +
I want to activate the (reception) feature in the ticket, how?

[uneven osprey]

*Unpaid version!

[fallow ingot]

There is no reception feature..

[fallow ingot]

Yup that’s possible

[uneven osprey]

There is no reception feature in the paid version?

[lunar solar]

Panel Configs --> Moderator --> Edit Moderator Message --> Edit Delete Ticket Button --> Add allowed roles or disable roles

[fallow ingot]

I was typing it out but lupus bet me.

[fallow ingot]

I have absolutely no clue what you’re on about. No there is no “reception” feature, do you mean multi-panels like #🎫│make-a-ticket?

With forms included.

[lunar solar]

Haha sorry wasn’t racing saw the message, started typing it out as I looked at it, posted it, saw your message 😛

[uneven osprey]

If I open the ticket, there is a (ticket lock + reception) I want to receive, how?

@fallow ingot

[fallow ingot]

I’m guessing you mean the ticket message + the close button.

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[fallow ingot]

[uneven osprey]

I do not mean !!
I mean if you open the ticket and there are two options for receiving and locking!!
How do I unlock my tick?

@fallow ingot

[fallow ingot]

Yes there are two options:
Close button
Claim button
Both of these buttons can be found by going to panel configs > then —General— > then Ticket Options then edit ticket message and scroll down.

[uneven osprey]

You have entered the page me want
I did everything but it didn't work?

[fallow ingot]

Are you a premium subscriber?

The claiming feature is only available to premium subscribers.

[tribal ore]

Guys what is this

[humble sequoia]

Config Backup & Restore (Server Owner Only)

Backup and Restore allows you to transfer your premium status, panels, tags, and all settings to a new server.
You can also use it to keep a backup of your settings incase you need to suddenly move servers. We suggest you keep this backup key somewhere safe, incase your server is deleted. You will want to copy the whole key.

First, go to your dashboard, then Server Configs and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the second field.
Now you can choose what you want to copy. Finally, press the green “Restore Configs” button.

[pale pilot]

@tribal ore

[tribal ore]

And ?

Join this Config Backup & Restore (Server Owner Only)

???

I understand

[pale pilot]

Well, the explanation of this feature is above

[tribal ore]

Yh

[dusk condor]

Can we integrate ticket tool transcript system in our custom bot? If yes then how we can

[rustic gale]

How exactly would you like to integrate it?

[dusk condor]

Like our own custom panel, and code (we wanna edit claim system).

But transcript should be of ticketool

[mint helm]

Heey

How can bot mention role pls
@dusk condor

[lunar solar]

In theory you could do it by having your bot send the command to transcript a channel as part of the close process, the way this is done is:
Server Configs --> Bot (Bottom right) --> Add the ID of your bot as Ticket tool can respond to other approved bots added here.

The command would be:
$transcript #yourchannel
Your channel being the place you want the transcripts to save to

Or you could just use ticket tool as your primary bot 😛

[lunar solar]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[lunar solar]

See above @mint helm ^

[mint helm]

Thank

[tribal ore]

And ?

@lunar solar @pale pilot no one ?

Oh ok

[paper arrow]

Can TT bot (not premium) auto delete closed tickets? For example after 12 hours after closing.

[tribal ore]

U talk with me ?

[paper arrow]

Not, questions to everyone

Maybe someone know answer

[rustic gale]

Currently not possible. This could be added in a future update

[tribal ore]

Dude

[rustic gale]

What are you trying to do?

[tribal ore]

Help me for create ticket

[rustic gale]

There's a setup guide in #📂│information

[steel crypt]

??

[rustic gale]

Do you own the server?

[muted bough]

You are already server owner or have admin role ^^

[covert hinge]

how do i use the new panel config

[humble sequoia]

━━ moved to ticket ━━

[dusk condor]

this is not what I mean

[lunar solar]

What do you mean then?

[dusk condor]

there is a server (name: scammer alert) which have a custom bot for ticketing and it also acts as a helper bot, and their ticket transcript link uses tickettool domain. I also wanna integrate like this, so how to do it?

[ivory pawn]

salut svp comment on configure le bot

[cinder cosmos]

When i add him to server i go on website it doesnt show that i have it on my server and command $ doesn't wok help@lunar solar

[lunar solar]

Not a clue, best to #🎫│make-a-ticket and someone with a better idea might be able to answer your question.

[lunar solar]

$frticket

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaît.
Allez au #🎫│make-a-ticket et tapez sur le button contenant l'emoji 🇫🇷

[lunar solar]

Are you the owner of the Discord?

[cinder cosmos]

Yes

I fixed it now

@lunar solar dms

Pleas@lunar solar

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[rustic gale]

Ah. They left

[tribal ore]

I need some help

[strange skiff]

how do i insert the button of the panel again in my discord channel if i deleted by accident?

the ticket genereting button

the website of ticket tool changed and cannot find the way to re insert the creating ticket button

[rustic gale]

Panel Configs

Select your panel at the top, the press the Send button just below

Choose the channel, then press Send

[rustic gale]

Sure. What help do you need

[tribal ore]

How to make a

TICKET

How

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[rustic gale]

In #📂│information there's a button called “Setup Guide”

Read the guide

[tame smelt]

pls help

???

[tribal ore]

A

[rustic gale]

Do you own the server?

[tame smelt]

yes

[rustic gale]

Log out of the dashboard and log in again

[tame smelt]

already did

[rustic gale]

What's the server's ID

[tame smelt]

Wait

1026081041842196531

ID servers:1026081041842196531

[tame smelt]

1026081041842196531

plss

help

[rustic gale]

Here. Use this link

https://tickettool.xyz/dashboard/1026081041842196531

[tame smelt]

thx

[spring thistle]

how to make buttons in ticket panel

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[inner token]

How to auto ping role

[tribal ore]

Guys what is back up key [

[rustic gale]

It's for restoring your configurations if the server is deleted

or if you're moving servers

[tribal ore]

So what i say ?

[fallow ingot]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[pseudo pecan]

yo

How to fix

[tribal ore]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[lunar solar]

Run $debug in the channel you are trying to use ticket tool in

[pseudo pecan]

@lunar solar

what do i do now

[lunar solar]

Have you change the prompt command from $ ?

to like - or something

[pseudo pecan]

no

[lunar solar]

Hmm I'm not sure then, just have to wait for the support team to weigh in or #🎫│make-a-ticket and speak to them there

[pseudo pecan]

lmao

[errant harness]

do we have to be a premium member to be able to save transcripts to a separate channel?

[mystic hound]

No

[sleek coral]

No one responds from support

[lunar solar]

Do you know your server ID?

[oak shuttle]

Hi there! This error means that the bot does not have enough permissions to send an embed in your server. Please double check the bot’s role and make sure it has all the necessary permissions

$perms

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[oak shuttle]

Check this out ^

[hearty epoch]

Please aide me i m french

[worldly grove]

Hi! I just added the bot to a new server and have every permission except administrator permission. The server in question does not appear in the "manage servers" area. I have tried to log out and in of control panel serveral times and restart discord but nothing happens. Do i need more permissions or is it a bot problem, or what can i do? Thank you in advance

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[idle harness]

I need help

[rustic gale]

Talk to the owner and tell them to make you a dashboard role

[idle harness]

Who’s the owner

[worldly grove]

Thank you, what is a dashboard role exactly?

[idle harness]

Bruh I bought a pack and it isn’t working

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

[rustic gale]

That's a dashboard role

[idle harness]

Bruh 🤦🏽‍♂️

[worldly grove]

Thank you @rustic gale 🙂

[iron night]

Gave +1 Rep to @rustic gale

[worldly grove]

Sorry it said to give rep

Sorry if im not allowed to ping

[rustic gale]

No idea what a pack is

Does this have to do with Ticket Tool?

[idle harness]

It don’t work

Y’all scamming

[shut bolt]

You are in the wrong server

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[visual glacier]

Good evening, where can I setup who can close a ticket ?

[muted bough]

Can you please delete this

If we're going to cheat, get out of the discord ticket tool server.!!!!

[true mirage]

Whats the command to add people to tickets

[rustic gale]

It's $add

Exactly as you would expect

[true mirage]

$ is what i needed to know

[rustic gale]

That's called the prefix

The default prefix is $ but it can be changed in Server Configs

[languid pier]

Is there a way to see who closed and deleted a ticket?

[rustic gale]

Not retroactively, but you can enable logs

Panel Configs -> Logging

[languid pier]

Will logs tell me who closes a ticket?

[rustic gale]

You can set up logs for any of these actions

Yes, the user who triggered the action is logged

[languid pier]

Alright, thank you!

[iron night]

Gave +1 Rep to @rustic gale

[crisp patio]

Hi there. When a user closes a ticket, he sees a "Transcript" button.
However, the Transcript is written in a private channel and the user doesnt have access to it (and if they did, they would see all the transcripts anyway, so that would also be unacceptable).

So, the only way that the person can receive a Transcript is via DM?
In that case, why does the user is shown a "Transcript" button?
Am I missing something?

[rustic gale]

The button isn't shown to users by default.

The button appears when the ticket is closed, and the ticket creator doesn't see the ticket when it's closed, under the default settings.

The button is intended to be used by the support team.

That's the reason why the (default) moderator message says Support team ticket controls

[crisp patio]

Ok, thanks, im trying to find where I can "deactivate" the Transcript button

[rustic gale]

Panel Configs -> Moderator -> Edit Moderator Message -> Transcript, Edit Button

You can disable showing the button

[crisp patio]

Yes, thanks, Im seeing it there now. It was not an obvious place for me. (because being in the Moderator section). OK, Im going to change it.

It works now, Thanks a lot! Excellent support from you, very grateful 🙂

thanks @rustic gale 🙏

[iron night]

Gave +1 Rep to @rustic gale

[solid vine]

Hi, I’m just basically confused on where I make the ticket, it’s confusing me 👁👄👁

[obtuse kraken]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[solid vine]

Thanks

Thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[quick falcon]

Hello, my ticket tool premium has a provlem. Me and my staff members on my discord server tried to close some tickets but the ticket tool said this:

idk, im the owner of the server and it said that i can’t close the ticket :/

i also can’t create a ticket

[rustic gale]

It's a problem with the bot's permissions, not yours

Type $debug somewhere in the server

that the bot can see

[quick falcon]

okk one second

ok i fixed

now it works, thx a lot❤️

[rustic gale]

Great, let us know if you have any other difficulties.

[quick falcon]

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[tribal ore]

Outsider i watch the vedio and look nothing

Help me pls

[rustic gale]

Make a ticket #🎫│make-a-ticket

[glacial storm]

So the tickets in #ticket-logs or whatever the logs channels are, are all posted as embeds? Meaning we can't search for the content in anyway in the channel. So how am i supposed to search through old ticket logs in a convenient way? Or is this just impossible to find old tickets

[covert prairie]

How do I make it so the panel auto embed responds like the one does in #📌│automated-support

[lunar solar]

This a custom version of @obtuse kraken, click on Helper for more info

[covert prairie]

Will they be able to assist me with the setup?

[lunar solar]

In the Sapphire Discord yes, here no.

[covert prairie]

Ty

[covert prairie]

Thanks @lunar solar

[iron night]

Gave +1 Rep to @lunar solar

[visual glacier]

Hello is there any way to chose who can or can not click the "close" button on an open ticket ?

[lunar solar]

Yes,

Panel Configs --> Ticket --> Ticket Message --> Edit --> Scroll to the bottom, Close ticket --> Edit Button --> Enable Support Team Only or add Allowed/Disabled Roles

[visual glacier]

Very clear, thank you 🙂

[lunar solar]

Support team only is based off of the roles you set in:
Panel Configs --> General --> Support team roles

[visual glacier]

thanks @lunar solar

[iron night]

Gave +1 Rep to @lunar solar

[ancient bramble]

how can i apply as a supporter here.

[lunar solar]

Usually applications appear in #📣│server-news specifying which teams are looking for new staff. Applications are only accepted for a period of time and then closed again.

[ancient bramble]

is it opened rn

[lunar solar]

For which language?

[ancient bramble]

Arabic maybe

[lunar solar]

This was the last application post:
#📣│server-news message

However here it says that it would be closing in a few days:
#📣│server-news message

Probably best to #🎫│make-a-ticket and ask if they are still accepting applications

[sullen frigate]

how i can edit the buttons error with this

[static meadow]

I have a problem: Everything is set up, but Users still can't create tickets, help pls

[remote urchin]

check if the create ticket button is set to support team only, if it is, uncheck support team only

[rustic gale]

Are they getting an error?

[rustic gale]

Please explain what you need in more detail?

[shut bolt]

@normal bolt have you selected different panels per dropdown option?

[normal bolt]

No

[shut bolt]

That's the issue

You need to select different panels or it won't work

[normal bolt]

You have yo select different panels?

[shut bolt]

Yeap

[normal bolt]

Why would that fix anything?

[shut bolt]

I recall that being a note on the dashboard

[rustic gale]

Because it does

[normal bolt]

Oh

Ill try then, thank you!

[shut bolt]

Cause backend settings link dropdowns to a panel, and having multiple times the sme panel messes it

[normal bolt]

Thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

Ignore that warning jajaja

[normal bolt]

Ill ignore it

[fallow dirge]

Can I have my fire stick updated

[shut bolt]

Not sure, but you are on the wrong support server

[fallow dirge]

Sorry

[shut bolt]

It's fine

[normal bolt]

Why did i lose my premium role?

[shut bolt]

Got removed, no clue why ¯_(ツ)_/¯

[ancient wasp]

how to set the bot to a chennel ?

i dosnt find how to setup it

[obtuse kraken]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[jade topaz]

I am unable make premium bot fonctioanble

though I have active subs

[covert swallow]

How is it not working

[jade topaz]

premium things are working

but the premium bot isn't

only normal bot functioning

[covert swallow]

Did you invite and enable the premium bot?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[jade topaz]

nvm
worked now

[white turret]

How do I change the ticket number?

The number of ticks does not increase when I open other ticks

[shut bolt]

That's because you've set a static number, you need to use the {count} variable

[white turret]

How can I change from 8700 to 8701, I mean if I open a ticket, the number is from 8700 to 8701, and the other person when he opens a ticket, the number is 8702

[shut bolt]

Replace {8700} with {count}

Then go to the Panel Configs tab

And use the blue button that says Set Count

Assign the 8700 number there and new tickets will follow the count

[white turret]

ok thank you i will try💙

[white turret]

Yes it worked

[shut bolt]

Anything else I can help with?

[white turret]

Be well

[still sparrow]

how do make a panel with multiple buttons? Like this?

[humble sequoia]

Multipanels

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> Panel

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[still sparrow]

thanks

[cerulean fiber]

hi, does anyone know why i cant select the panel channel?

its now showing hte option when i ceate a panel

It looks like this

instead of like this on the guide

[hollow berry]

It is not letting me link my discord, can someone help i want to join rain im level 18

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[karmic oak]

Trying to figure out how I can make it so that the ticket channel doesnt automatically get deleted when it's closed. Any help? TIA

[gilded verge]

Hey, to send panel use Send button or in your channel use command $panel id

[gilded verge]

In General, enable the option Two step Ticket and your tickets will not be deleted after closing

[scenic plinth]

no

[jade topaz]

@gilded verge is the button emoji free or premium

Oh sorry

[clever solstice]

What's the slow mode command?

[rustic gale]

Ticket Tool doesn't have a slow mode command

Maybe it should? You can leave a suggestion in #🤖│bot-spam with the s!suggest command.

[jade topaz]

@rustic gale why can I change the emoji and I don’t have premium

I hope I don’t got premium cause I never bought premium

[rustic gale]

Because changing the emoji isn't a premium feature

[jade topaz]

It was before

I remember you had to pay to change it

^

@rustic gale wait do I have premium I’m scared I never bought it

@wanton fern ?

@pale pilot

Is this feature free cause it wasn’t free before

And I’m scared cause I didn’t buy premium that I know of

Ok @scenic plinth sorry but please help

[scenic plinth]

Dude

Stop

[jade topaz]

Could you help

[scenic plinth]

Once you stop pinging people.

[jade topaz]

Why can I change the emoji buttons it was premium before

And now it doesn’t have the premium crown and when I change emote it works and I don’t have premium

[scenic plinth]

If there is no premium crown, its not premium.

[jade topaz]

So I won’t get charged or anything

Cause it lets me change the emotes on the buttons did y’all make it free now

[scenic plinth]

No, you wouldn't get charged automatically like that in the first place, and when I say pinging, that includes reply pinging please.

[jade topaz]

If y’all did that’s epic cause I really like the bot and makes it better if that feature is free

[jade topaz]

There I clicked the ping @ off on replies it won’t ping you no more

[scenic plinth]

Good job.

[jade topaz]

So it’s free wow

[scenic plinth]

Yes, as I stated many times.

[jade topaz]

Ok so y’all made it free ig

[scenic plinth]

Yes, again, yes.

[jade topaz]

Alright sorry for pinging and thanks for helping have a good day

Ticket tool such a W now

[scenic plinth]

Coolio

[topaz flume]

How can I make it so the person who clicked the ticket gets added to the channel

[ancient sleet]

i just deposited 7k using a visa card during the 40% event, wheres my robux

[blazing siren]

How do I make a ticket in my server