🆘│community-support

[obsidian canopy]

im unable to see filled out forms even tho its enabled for some reason

[loud wren]

Helo i have a question why do my ticket's rename to a user who is closing it, so basicaly when i close it the name changes to the staff who closed it

[rustic gale]

You need to include the variables in your ticket message.

{create.form.1} and 2 and 3 and so on?

If they're not in your ticket message, the forms aren't doing anything.

[obsidian canopy]

ah i see

[rustic gale]

If you've included {user.name} or {author.name} in the closed channel name, that's what will happen

What do you want it to be?

[loud wren]

I jsut want it to stay the author name

[rustic gale]

Meaning the ticket creator name?

[loud wren]

Yup

[rustic gale]

{ticket.user.name}

If the closed ticket name is supposed to be the same as the open ticket name, you can leave that field empty

and it will not change the name

[loud wren]

I mean i already have the ticket name as the {author.name}

[rustic gale]

{author} is the user who triggers an action

In the case of creating a ticket, it's the ticket creator

[loud wren]

Same goes for ticket closed channel, so i probalby just make ticket closed name to empty

[rustic gale]

In the case of closing a ticket, it's the user who closes it

[rustic gale]

Even in the case of reopening a ticket, {author} is the user who reopens it

[loud wren]

So if i want to make that the name of the ticket author stays the same always i just need to make the 2 field empty? Or do i need to use different variable?

[rustic gale]

Different variables

[gray estuary]

How do I make a ticket open by reaction?

[rustic gale]

The variable you want to use is {ticket.user.name} in all cases @loud wren

[rustic gale]

Ticket Tool doesn't use reactions any longer. It can use buttons or dropdown menus or a command

[loud wren]

Thnx

[remote canyon]

am i able to change the hex of the embed?

[gilded verge]

if you see emoji , this means that the server must have premium

[remote canyon]

so changing the hex is premium?

[gilded verge]

yes

[remote canyon]

can u tell me the default hex?

[gilded verge]

the default hex can be found in the panel settings ^^
answer: #388E3C

[remote canyon]

ok ty

btw can u blacklist interaction with with the bot?

[gilded verge]

uhmm 😳 what you mean?

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[gilded verge]

if you want to add a specific role to block the user, e.g. creating tickets, check

[remote canyon]

and certain users?

[gilded verge]

nope, only roles 😳

[remote canyon]

👍

[gilded verge]

so if a given user has the role that is on the blacklist, he will not be able to interact ^-^

[remote canyon]

can i ask another question

[gilded verge]

sure!

[remote canyon]

can i limit closing and controlling tickets to a role?

[gilded verge]

hmm 🤔 no but you can set global limit and limit for panel ^-^

unless I misunderstand something, the Staff will correct me ^^, yes i misunderstood, sorry 😦

[rustic gale]

You can make buttons and commands support team only

[remote canyon]

so r those ticket controls not limited already? the opener can use them too?

[rustic gale]

By default, only the server owner and admins are support team.

Depends on the button

[remote canyon]

closing, deleting

[rustic gale]

Close and confirm close are unrestricted by default

Delete is support team only by default

[remote canyon]

so can i restrict closing?

[rustic gale]

You can add roles to the support team as needed

And you can restrict buttons as needed

You can also set specific denied roles for each button

[remote canyon]

how

[rustic gale]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[remote canyon]

i see

[atomic pivot]

Hey guys, how do I turn on “read ticket history” by default when new tickets opened

[frank hazel]

tell me where you can replace the text after you have created the application "Ticket created ticket#0023"

[pale pilot]

That must be your default setting for the member role (or @ everyone role). You can change the perms on the dashboard (or your server if you want)

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[pale pilot]

That text cannot be edited right now

[remote canyon]

how to use ticket claiming?

[rustic gale]

It's a premium feature. Once you have premium you just enable it in Claiming Options

Make another panel and set it to the second option

[clever plover]

How do I find an emoji's ID?

:join:

[clever herald]

put the emote in a message then put \ infront of the emote.
\:one: for example
would output \1️⃣

\1️⃣

[clever plover]

thank you

[iron night]

Gave +1 Rep to @clever herald

[clever herald]

huh!DailyPoll

LOL it doesnt work with the default set. cool good to know. but yeah thats how it works with custom ones

[pale pilot]

\👏

It does work

\🍪

Ah nevermind, I was thinking wrong

[keen bay]

.

[rustic gale]

Enter the first panel's Settings, look in General Options, there's a field called Attached Panels. Insert the second panel there

Then send the first panel with the Send button

You don't need to send the second panel as well.

[brisk sentinel]

Dear Sir,could you please tell me where can I file a complaint?I was banned just yesterday.
I am a green-hand to the flanker,as a result I know little about its IFF. My team-killing is totally occured by mistake.Please allow me to express my sincere apology to my teammates and server staffs. I promise that from now on,I'll do my best to avoid this iuuse.

[scenic plinth]

We just told you we cannot help you, so find the place where someone can help you, because it is not here.

[brisk sentinel]

Thanks! Could you please tell me where can I get help?Thanks!

[scenic plinth]

No, as we told you.

[jade topaz]

can i see deleted tickets?

[gilded verge]

if you haven't saved the transcript, it's not possible

[jade topaz]

ty

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[solid stream]

Hi @SJBZ1#5350, we're support for the bot Ticket Tool, not whatever server is using it.

You will need to go over to whatever discord server is for your game and ask on it.

[solid compass]

@SJBZ1#5350

[jade topaz]

:success: You passed the verification successfully. You can now access Ticket Tool Support!

[jade topaz]

Hello! Plz tell me how to claim and open the ticket.

[oak shuttle]

$help claim

[humble sequoia]

How does the claim command work?

Ticket Tool claiming is a premium only command that allows your support team to claim tickets and have the ticket renamed, changed permissions or moved to another category

[fleet bane]

اريد اضافة سيرفر اخر لتعديل عليه

[vestal flame]

i am getting this error what should i do

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[digital lotus]

It's not taking empty button text. Gives error "Failed: Invalid Form Body components[0].components[0].style: This field is required" when button text is empty.

Has happened to all previous panels too.

[rustic gale]

Yeah, the developer has been made aware

In the meantime, please add a space to button text fields

[solid stream]

I'll be fixing that in a couple of hours.

[hot smelt]

Cant close ticket

[solid stream]

Run $debug in the ticket and see if it shows any errors

[solid stream]

Fixed this

[hot smelt]

I'll try tnx

[hot smelt]

Ddint work nothing happened or no pop out msg

[solid stream]

Then it seems like for some reason TicketTool doesn't have access to send messages into that channel.

Or is missing something else in the server

Try creating a new channel without any limits and run $debug in that.

[hot smelt]

Thank you. Idk if my other admin removed the bot from that ticket. I added it back, I have closed it now

[iron night]

Gave +1 Rep to @solid stream

[jade topaz]

Is it down currently?

[solid stream]

Not that I'm aware of

[jade topaz]

bots down in my server

[rustic gale]

What's your server's ID?

[jade topaz]

996129287776247929

[solid stream]

Seems like we do actually have a few shards restarting

They should be back online in a few moments.

[jade topaz]

Okay, could you ping me when they are up.

We have tickets flowing 24/7 and its causing a pileup.

Its up thanks!

[solid stream]

Yup, was just going to say

[acoustic beacon]

guys

[solid stream]

guys

[rustic gale]

guys

[jade topaz]

Now you have concluded your subscription bot ticket premium free and I heard about something called Voting and what is this?

And what does that mean?

[solid stream]

Your can view the statistics for the last 7 days on the dashboard under statistics.

While premium you can view them back forever.

[jade topaz]

what does that mean?

[solid stream]

If you use the command $vote you can vote on those sites and earn premium time.

That can be redeemed for premium.

[nimble plank]

Can someone help me i want so everyone can make a ticket

[cold dock]

hey how do i view the contents of the "forms" our users submit?

[rustic gale]

Please take a look at the following, especially the last section:

[humble sequoia]

Pop-up Form

A discord Form allows you to let the user answer individual questions in a pop up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options.
In the new pop up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the discord form. This is a discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line and also the option to have the answer required.

Options:

Question Title: Your Question goes here
Question Placeholder: The placeholder text in the input field

Required: If enabled, the user has to answer this question, to submit the form
Multi-Line Input: Allows the user to input multiple lines

Minimum and Maximum Input: Set a minimum and maximum input value for the user

❗Display the answer ❗

To display the answers from the user, you need to go into your Panel Settings > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[cold dock]

tyy

[fallow herald]

The server's right, it doesn't work

[granite crypt]

How do I set this up

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[shut bolt]

Check this guide out

[granite crypt]

Thanks

[shut bolt]

Np

[rigid flint]

Hi , How do I make more than one button, for example technical support, submit support, when I make a receipt (claim) the button does not appear!.

[humble sequoia]

Multipanels

Multipanels are panels with multiple buttons attached to them.

How to create a Multipanel

All users can combine multiple panels into one multipanel!

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

You can also watch this video tutorial.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[opal cradle]

@rigid flint ⤴️

[rigid flint]

I Have a ticket #1021388608411811870

[opal cradle]

i am not staff xd

[rigid flint]

Premium bot is free ?@opal cradle

[opal cradle]

no

[sturdy geyser]

How can I add another option

[plain surge]

If you mean how to add other panels to the drop-down menu, then you will need to make other panels first then attach them to this panel like the following instructions

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[rich wigeon]

Help me

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[rich wigeon]

How to make roblox messages like ticket bot

[plain surge]

Please don't ping me in the reply

[rich wigeon]

Wdym reply

[sturdy geyser]

OHHH

so all will be just on the same dropdown

right?

[plain surge]

See the ON button in the right press on it so it says OFF next time

[rich wigeon]

There is nothing

[plain surge]

If attached to that panel which has drop-down enabled, then yes

[sturdy geyser]

Is it possible changing the emojis?

[rich wigeon]

I'm on xbox, how to reply off

[plain surge]

The emojis in the drop-down menu would be the emojis for the create ticket button in each panel.
You can find it by going to Button options in panel settings then to the create button settings. It's a premium feature however

[plain surge]

What can I help you with regarding Ticket Tool?

[rich wigeon]

How to make roblox messages like ticket bot

[plain surge]

I don't quite understand your question, can you explain it a bit more?

[sturdy geyser]

Alright thanks

[plain surge]

No problem 👍

[rich wigeon]

How

[plain surge]

You tell me
It's your question after all

[rich wigeon]

Yes

[plain surge]

One last thing I forgot to mention, you can change the create button name, that changes the name besides the emoji in the menu

[rich wigeon]

Help

[scenic plinth]

Went from TV to xbox, ok. Once you explain, we can try to help you.

[rich wigeon]

Who

[sturdy geyser]

That's wonderful

[jade topaz]

Can you make me a video of how I should do it?

[sturdy geyser]

Umh it makes me create a whole new thing not add an additional option to the current panel

I wanted 1 panel with 4 options

[rustic gale]

Okay, so

Each option corresponds to a different panel

That's why, if you want four options, you need four panels

[sturdy geyser]

And how does all connects?

[rustic gale]

You don't need to send the other three panels though. You just send the main one

[rustic gale]

They connect by selecting them in the dropdown menu editor

Again: you don't send the extra panels

You only send the main panel once it's set up to link to the others

[sturdy geyser]

The first panel doesnt have multiple options

[rustic gale]

You have to add the options

Are you using v1 Panel Configs or the v2 beta Panel Configs?

[sturdy geyser]

v1

Do I add the sub panels to the main one too?

[rustic gale]

Yes

[sturdy geyser]

What about permissions ? Will modifying the main panel affect the sub panels?

[rustic gale]

No. Each panel has its own independent configurations

The dropdown menu is just a convenient way to set up a single message with multiple panels

[sturdy geyser]

gotcha

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[zealous hedge]

سلام

[whole thicket]

how do I get it to pull a customers name when opening a ticket - say zach-ticket

{name}-ticket? {user} pulls uid

[humble sequoia]

Supported Variables

- Note: Remove the ! from all of the variables for proper work

{!server.name} ➞ Name of the server
{!server.id} ➞ ID of the Server
{!server.icon} ➞ Direct URL to the Server's Icon
{!server.banner} ➞ Direct URL to the Server's banner, if available

{!channel} = <#channel> ➞ Channel link of the current channel
{!channel.name} ➞ Name of the current channel
{!channel.id} ➞ ID of the current channel

{!author} = <@user> ➞ Mention of the user triggering this message
{!author.name} ➞ Name of the user triggering this message
{!author.id} ➞ ID of the user triggering this message
{!author.nickname} ➞ Nickname of the user triggering this message
{!author.icon} ➞ Direct Url of the profile picture of the user triggering this message
{!author.tag} ➞ 4 digit tag (discriminator) of the user triggering this message
{!author.full} ➞ username + 4 digit discriminator of the user triggering this message```
```diff
- Note: The variables below are meant to be used within ticket messages, or tags triggered within tickets

{!panel.count} ➞ The current count number of the panel 
{!panel.name} ➞ The name of the panel
{!panel.ticketLimit} ➞ The current limit of the panel

{!ticket} = <#channel> ➞ Channel mention of the ticket
{!ticket.id} ➞ Channel ID of the ticket

{!ticket.user} = <@user> ➞ User mention of the ticket user
{!ticket.user.name} ➞ Name of the ticket user
{!ticket.user.id} ➞ User ID of the ticket user
{!ticket.user.nickname} ➞ Nickname of the ticket user
{!ticket.user.icon} ➞ Direct Url of the profile picture of the ticket user
{!ticket.user.tag} ➞ Tag / Discriminator of the ticket user
{!ticket.user.full} ➞ Username + Discirimator of the ticket user```

_ _

_ _

Additional variables

Roles can be either
{@role name} or {role ID}

{reason}
» works on $close <reason>, $delete <reason>, $new <reason>, $claim <reason>
» displays the reason, you can optionally give with some commands

Transcript Variables

{!ticket_name} ➞ Name of the ticket
{!panel_name} ➞ Name of the panel
{!transcript_url} ➞ File link of the transcript

Hide Link under blue text:

[Click me](https://tickettool.xyz) ➞ Click me

Time Variable
Sends the current unix time in seconds. Optionally add or remove seconds

<t:{!time+43200}:R> ➞ <t:1663658778:R>
<t:{!time-43200}:R> ➞ <t:1663572378:R>
<t:{!time}:R> ➞ <t:1663615578:R>

_ _

<t:1641006000> ➞ <t:1641006000>
<t:1641006000:f>➞ <t:1641006000:f>
<t:1641006000:F> ➞ <t:1641006000:F>
<t:1641006000:D>➞ <t:1641006000:D>
<t:1641006000:d> ➞ <t:1641006000:d>
<t:1641006000:t> ➞ <t:1641006000:t>
<t:1641006000:T> ➞ <t:1641006000:T>
<t:1641006000:R> ➞ <t:1641006000:R>
» You can use https://hammertime.djdavid98.art/ to create custom dates/times

[covert swallow]

{!ticket.user.name} i believe

[whole thicket]

validated I input {!ticket.user.name}

[covert swallow]

Thats the user who claims it, my bad

{!author.namee}

[whole thicket]

{!author.name} was what I used, assuming the duplicate e was invalid

[covert swallow]

Yeah the dupe e was a typo on my end

[whole thicket]

just for reference on what I'm updating

[covert swallow]

{ticket.user.name}

Try that

[whole thicket]

very nice, thank you for your help!

[covert swallow]

Np! Sorry it took me so long lmao, I need to get some sleep

[whole thicket]

No stress, your help was greatly appreciated. Get some sleep asap friend 🙂

[torn kettle]

is there a way to make myself...the server owner, have unlimited tickets open? so i can kind of use it as an internal tracker?

[rustic gale]

No, but i'll leave a suggestion in your place

[mortal stone]

Can you please tell me why my live TV freezes all the time. I just upgraded to the QD app to see if ot helps, but it’s still freezing all the time

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[swift kiln]

Ticket tool role perms in my server
-View Channels
-Manage Channels
-Manage roles
-send messages
-embeled links
-attach files
-add reaction
-manage messages
-read message history
-use application commands

same for text channel and category

[solid stream]

So it actually sent, the issue is the error you're getting

It looks like you enabled the dropdown style

But you didn't add any items to the dropdown list.

[swift kiln]

let me check one more time plz

[solid stream]

You either need to add some items or disable the dropdown style.

[swift kiln]

you were right thank you very much

thanks @solid stream

[iron night]

Gave +1 Rep to @solid stream

[swift kiln]

also what error code 502 means?

[solid stream]

Dashboard api is having issues

Most likely I restarted it.

[jade topaz]

yo wsp

i invited ticket tool to my server and i cant manage it

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[shut bolt]

Try this

[jade topaz]

ah ok thx

THANKS.

thanks

thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

[jade topaz]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[high basalt]

Is this for pbf

[shut bolt]

This is for Ticket Tool

[rigid flint]

I want to premium bot @shut bolt

[shut bolt]

Don't ping us, if you want to redeem the 15d of premium then open a ticket.

[brave cobalt]

hi

Can I transfer tiktok from one cangore to another?

[rustic gale]

This is not a tiktok support server, so

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[brave cobalt]

i need support Arabic @rustic gale

[echo linden]

i have a problem with my license key says does not exist need help

[rustic gale]

There's Arabic support in #🎫│make-a-ticket

[rustic gale]

What license key?

[brave cobalt]

ok thx

[stoic python]

hi for some reason it's not letting me login to my IPTV any ideas also I can't view all us channels

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[fallow ingot]

@stoic python ^^

[dim haven]

is it possible to edit this message? i cannot find this option

[digital heath]

hey guys, anyone know why I get "Warning: you don't have permission to use this" when i set up the ticket bot?

I am testing it out for the normal user

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[pale pilot]

@dim haven

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[pale pilot]

@digital heath Check if you have a blacklisted role

[brave cobalt]

help me

[digital heath]

thanks, trying to check but website seems down

[iron night]

Gave +1 Rep to @pale pilot

[brave cobalt]

@pale pilot

[raw cloud]

Bot is down?

[digital heath]

lol yeah is bot down? 😮

[tawdry linden]

@pseudo glen down 😭

[brave cobalt]

😔

[stark rune]

**Ticket Tool - Restart Notice**

Shards within the Ticket Tool bot(s) are going through a restart at the moment of this notice, the Development Team is fully aware of the possible inconveniences this may cause, thanks for your patience!

To keep track of this restart keep an eye on #📣│bot-news, you can also visit our status page here.

Please do not spam tickets within the support server & do not keep asking in public channels.

Sep 20, 2022, 11:53 AM

[pale pilot]

Hmm weird, this should have been the outage notice, not outage

[wise parrot]

bot not work and not create ticktes

[pale pilot]

Read the messages above

[wise parrot]

how much we will wait?

[pale pilot]

Hard to sa

It's not fixing itself, development team has been notified

[fading wolf]

Thank you for your hard work. I look forward to your quick service recovery.

[calm swift]

#🆘│community-support

[flint quarry]

#🆘│community-support says tickets are down

@calm swift thats whats happining now

[radiant terrace]

Bot is dawn??

[calm swift]

Hi, I'm unable to close tickets ..this is the error message I'm getting

[flint quarry]

im unable close them and nobody can open them the amound of dms i just got 💀

[jade topaz]

dalna to ty masz

[iron night]

Gave +1 Rep to @radiant terrace

[sturdy geyser]

How can I edit the emojis of a ticket panel dropdowm?

[calm swift]

haha what if we upgrade to premium is this still the case?

[pale pilot]

The bot is coming back now

[flint quarry]

who knows

[narrow surge]

hey is it correct that the bot is still down ?

[radiant terrace]

How you dif the bugs channel

[pale pilot]

Yes

[calm swift]

yes its still down ..we are patiently waiting for the support team to sort it out

[pale pilot]

It's a forums channel

[narrow surge]

thanks :p

[iron night]

Gave +1 Rep to @calm swift

[radiant terrace]

Oh ok ty

[pale pilot]

Support team is just handling everything here, our dev is doing the real magic

[calm swift]

i'll start learning py ..hope i can get into the team too

[pale pilot]

py = Python?

[radiant terrace]

Ye

[pale pilot]

Don't think that'll work lol

[calm swift]

haha which language then . Rust? h NO!

[pale pilot]

Actually not sure, but the support team has nothing to do with the actual development

Outage. Don't know when it will be back

It's coming back right now

[neat tulip]

when it comes back online will i have to do anything to make it work on my server or it should just work as it did

[pale pilot]

Nope it will just continue working as normal

[shadow quarry]

it went to all of us offline?

[neat tulip]

okay thank u

[shadow quarry]

estimated time?

[prisma spruce]

стальных вам нервов и терпения)

[pale pilot]

Slowly coming back, so can be anything from now to 30 minutes

Takes a while for the entire bot the be restarted

[shadow quarry]

okay thanks

[robust sandal]

nerves and patience)

Russian (ru) → English (en)

[neat tulip]

30 mins is not bad

[flint quarry]

thanks @pale pilot btw were gonna play rust at some point

[iron night]

Gave +1 Rep to @pale pilot

[radiant terrace]

This is done whit toket tool?

[pale pilot]

It's a custom version of Sapphire

[radiant terrace]

Oh okok

[steady bronze]

why the bot is offline

[flint quarry]

read^^

[solid stream]

Not sure why it's offline, but I am working to get it back online now

I'll be looking into the outage once we're back up.

[flint quarry]

your pfp just aint it

[steady bronze]

ok bro but quickly

[pale pilot]

That's it, no ticket tool for you today!!!

[solid stream]

We're already 1/5 online

[flint quarry]

wtfffff you got animated stickers for it too

[flint quarry]

woahhhh wait wait

@pale pilot dont do that to me im dying over here without it. i get grumpy bc my dms flood

[steady bronze]

so

[pale pilot]

Okay, I'm making an exception this time

🙂

[solid stream]

🙂

[flint quarry]

and i said i wanted to play rust with you so that should give me a free pass next time i get grumpy too

[pale pilot]

I don't play rust though

[flint quarry]

oof lost respect

[steady bronze]

@solid stream

[solid stream]

Idk.. I played rust for a little.. never really liked it myself, but this isn't #💬│general-chat

[solid stream]

so... it's starting up 😉

[steady bronze]

the bot is online again?

[solid stream]

Not for all servers.. no..

[steady bronze]

in my server its offline

[solid stream]

Right.. it's starting up

[pale pilot]

Yeah it is restarting right now. Patience

[solid stream]

It's currently online for over 700k servers the others are starting up..

[hot smelt]

This error now:(

[pale pilot]

Read up

[steady bronze]

in my server is offline

[lost forge]

Would it take allot of time

[solid stream]

no more than 20 minutes

[lost forge]

Ok thx

[solid stream]

And sorry for it being out for soo long, I was asleep on only got a call about the outage a little bit ago.

[steady bronze]

np bro

[jade topaz]

my bot got offline is server dead ? or something from my side

[lunar solar]

Read up, servers are slowly coming back online progressively

[stuck roost]

Did i made this Mistake

Cuz i put Tickets And It got Shut down

[trim pumice]

هلا

[jade topaz]

i was macking a ticket also lol

then it got shut down

[wise parrot]

bot is back ?

[trim pumice]

The bot is back or not?

[stuck roost]

Bot is back but aint online

my bot aint online

[bold shale]

are the booster perks of 15d bot premium still there?

[stuck roost]

i guess so???

[outer merlin]

is there a way to add multiple people to one ticket with one command?

[jade topaz]

i dont think so lol

[wise parrot]

@pale pilot bot is back ?

[pale pilot]

Mostly

like 98%

fully back now

[jade topaz]

cool cool

[solid stream]

It's been 100% back for a little bit.

[slate needle]

why add server in website?

[jade topaz]

anyone know why my panel wont send in its channel?

[solid stream]

What error is it showing?

[jade topaz]

none its showing its sent but no message

[solid stream]

I see, hmm.. try using the $panel command

$panel <Panel Number>

It might show you more details on an error.

[jade topaz]

wheres the panel number?

[solid stream]

It's on the left side of the panel name

found on the dashboard

[jade topaz]

where can i find the premium key

[rustic gale]

If you bought a subscription through the website, you don't get a premium key.

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[worldly zephyr]

Someone got a message saying they have reached the limit of tickets but they dont have any open tickets, any ideas?

[scenic plinth]

You deleted the channel manually, so it still thinks there is a ticket opened.

[empty star]

Who won’t my server load?

[covert swallow]

Try this

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[tiny minnow]

Hello, how does the complaint work?

[velvet whale]

what should I do ?

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[plain surge]

Please follow these steps ^

[plain surge]

Can you explain your question a bit more, I didn't quite understand what you meant

[velvet whale]

thx

[iron night]

Gave +1 Rep to @humble sequoia

[velvet whale]

thanks you solved my problem

[plain surge]

No problem 👍

[worldly zephyr]

Is there a way I can change the name of the tickets that Ticket tool creates?

[plain surge]

That's a premium feature.
However you can use the command $rename to manually change the name of the ticket

If you would like to try the premium feature with the 7days free trial (the ticket won't get renamed after the trial ends), you can do so by following these steps

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[worldly zephyr]

where can I find a list of commands for Ticket Tool also?

[plain surge]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[plain surge]

Ticket commands mean that they need to be used inside a ticket

[worldly zephyr]

So the only way to rename the default name of a ticket at creation is with Premium?

[fallow ingot]

Correct.

[fervent heath]

Any way to transfer the owner of a ticket after creation?

I'm also trying to get command tickets to work, so that we can make the ticket specifically for that person to begin with, but I'm having trouble getting the bot to respond. I have the listening channel set. Does the player need to be in the listening channel?

Being able to transfer ownership so that the bot sends a transcript at the end is preferred (the idea is to use this for warning tickets for members of the server, and being able to craft the warning inside the ticket is nice) but if I can get the commands to work instead it should be just as good.

If anyone knows a better way of doing this, let me know.

[fallow ingot]

Sure thing, give me a minute to type this out for ya.

[fallow ingot]

You cannot transfer ownership of a ticket, you can add and remove people but cannot make another user owner of a ticket.

Command Style Tickets need to be sent in the channel you selected TT to monitor for $ticket or $new, you can use the user ID so server-staff can also make tickets on behalf of a user.

There is a solution if you want to send a transcript to another user via DM's. Which is using the $transcript command e.g $transcript <User_ID> and it will DM the user with a transcript for that ticket.

[fervent heath]

Oh, that'd work! I must have missed that. I will try a bit more to get the command style to work, might still want it... Thanks a lot!

[fallow ingot]

No worries, let me know if you are still experiencing issue with command style tickets.

[broken ravine]

Hello I'm getting this message when clicking the button on my panel.

[pale pilot]

I think that happens if you edit the message from the panel in config v1, after having edited something in V2 already. Try editing the message on V2 and see if the issue persists

[broken ravine]

still getting same message

[pale pilot]

What's your server ID? @broken ravine

[broken ravine]

1020904888726724689

@pale pilot

[pale pilot]

what panel?

[broken ravine]

Job Applications

[pale pilot]

@broken ravine enable forms on panel configs v1

[broken ravine]

done

[pale pilot]

and does it work now?

[broken ravine]

nope same message

[pale pilot]

@solid stream can you help out here? I don't exactly remember what the error message above was

[solid stream]

So this is actually saying they need to add titles to the form questions.

Guess I need to validate that.

[solid stream]

^

[broken ravine]

That was the problem, it's fixed now. Thank you very much

[iron night]

Gave +1 Rep to @solid stream

[pale pilot]

Oh

[solid stream]

Usually it should just not add the broken items, but I also need to make notes that these are required.

[atomic tide]

hi guys

how do i delete all tickets at the same time?

hi @mystic hound bring some cookies

[jade topaz]

Hi

<@&642118166243311646>

[full cedar]

.

[gusty osprey]

yall know how to change the name and information that pops up when someone makes a ticket?

[rustic gale]

What information do you mean exactly?

Screenshots can help

[gusty osprey]

@rustic gale

all this information

i found it

[rustic gale]

Yep, it's the ticket message

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[echo linden]

need help with my license key i summit my ticket but never recive an anwser

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[honest sky]

I've bought the script for trading view.com but I'm pretty sure I put the wrong username in for it

[mortal dock]

Paramount+
Hi, When I log in it says to Get Started or to Sign out, I’m in the UK. I force stop the app, change location to USA with a VPN, it then says that it is not yet available in this location (United States). Is there anything that can be done that can fix this please?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[sturdy geyser]

How can I change the emojis to a different one but still the default emojis? like this: ➕

[plain surge]

Changing the emoji in a drop-down menu, requires you to change the emoji of the button, which is a premium feature

[sturdy geyser]

Even if it is a default one?

[plain surge]

Yes

The emoji will remain 📩 unless you change it while having premium

[sturdy geyser]

rip

[zinc tusk]

Is there a way to close multiple closed tickets at once?

[jagged abyss]

Ha

Hi

[south lake]

On one of the panels we don't have a role to ping, but we are still getting a ping once the ticket is open. Is there a way to get rid of that?

[slender minnow]

remove the mention from the ticket message

[south lake]

from inside embed?

It has only user mention in a message

[jade topaz]

Hello i got a question how do i add the roles to be able to have access to the tickets being made?

[south lake]

In general panel settings add support team roles

[slender minnow]

If you go to your dashboard > Panel configs > Settings of the panel > Under ticket options > Edit ticket message

[jade topaz]

ok ty will try rn

[iron night]

Gave +1 Rep to @south lake

[slender minnow]

adding on to that, don't forget to specify the perms for the support team from permission options

[jade topaz]

where is general panel settings

its on the ticket tool dashboard?

[south lake]

yes, on your dashboard > Panel configs > Settings of the panel > General Options

[jade topaz]

alr thanks it worked

[iron night]

Gave +1 Rep to @south lake

[slender minnow]

ok so I just realised what you were talking about

sorry about that

so when do you get pinged? is it when the ticket is made or during any other action?

[south lake]

just when it's created. it's not like a normal notification as nothing shows on the channel

[slender minnow]

what type of notification is it then? I can only think of one notification when it comes to mentioning ^^

[south lake]

I will have to ask others if they get push notifications, but I sure hear pings

[slender minnow]

do you get discord pop ups if you are not on dnd?

btw push notifications give notifications for every message iirc

i am not sure if its every message but it gives notification

[south lake]

2step close pings and sends push notifications as you close and delete 😂 🤣 and people were ready to murder me when I was closing multiple tickets

[south lake]

what's iirc?

[slender minnow]

if i remember correctly

[slender minnow]

oof

that's why i never enable push notif on any servers unless they are rarely active and important

[south lake]

we don't get for all messages, only for what's enabled usually. But ticket shouldn't ping unless we want it to

[brittle river]

bot won't delete channel after closing support room

it stays that way

[rustic gale]

Did you enable Server Storage in Server Configs? That's probably why

[brittle river]

is it correct

[rustic gale]

Well, the ticket not deleting is Server Storage working as intended

If you want your tickets to delete as normal, you probably don't want to enable Server Storage

[brittle river]

its work

thanks

[jaunty cloak]

How do you view answers a user gives for forms? I have the variable in the message, but they don't show up.

[scenic plinth]

Make sure to replace the X with the number of the form variable, (Ex: {create.form.1})

[jaunty cloak]

Yep, did that

[scenic plinth]

Are you sure they are not empty answers?

[jaunty cloak]

Yes, I've tried making tickets myself and don't see them showing up

[scenic plinth]

What is your servers ID and panel this occurs on?

[jaunty cloak]

oh nevermind i found the issue

it keeps deleting the message

thank you though!!

[nimble tiger]

hia,- if I purchase premium on my test server,- and set everything up the way I like,--- can I move it to my normal live server? Is that possible?

[shut bolt]

Yeap, you can just move the subscription among servers

And you can also move the panels and configurations using a backup key, more info below

[humble sequoia]

Config Backup & Restore (Server Owner Only)

Backup and Restore allows you to transfer your premium status, panels, tags, and all settings to a new server.
You can also use it to keep a backup of your settings incase you need to suddenly move servers. We suggest you keep this backup key somewhere safe, incase your server is deleted. You will want to copy the whole key.

First, go to your dashboard, then Server Configs and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the second field.
Now you can choose what you want to copy. Finally, press the green “Restore Configs” button.

[nimble tiger]

Ah thank you, I was just coming back to edit and that I figured it out! But thank you for the config/restore info too.

One other quickie question,- once I have premium and I invite the premium bot and select the premium one in the server configs,--- do I have to keep both bots? Or am I ok to kick the non-premium one?

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

You can just kick the free bot but note that the premium bot will need to resend the panels and will also require permissions on tickets created by the free bot

[nimble tiger]

Awesome,- thanks so much!

[shut bolt]

[prime tendon]

yo

Bug
With the new forum channels
But the problem is that there are no transcripts and the channels are public

[shut bolt]

Ticket Tool doesn't support forums yet, how is this related to Ticket Tool?

[prime tendon]

idk a co owner of a server told me to come here

he said this "And no ping for us
You could ask ticket tool support
If it is a known issue
Or if they are working on slash commands"

[shut bolt]

Ask the co owner how it's related to us cause so far I don't get what he means that it's an issue with us

[prime tendon]

i did

[shut bolt]

Slash commands are in the roadmap, yes, but I still don't get how that's related to forums

[prime tendon]

nvm smh he meant that people can close tickets whenever they want and that annoying and they abuse it how do we change th perms to where they cant use that button

[shut bolt]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[shut bolt]

Go to the Button Options of the button you want to restrict

And make it a support team only button

Save changes and you are good to go

[prime tendon]

ok thanks

[shut bolt]

[cerulean arch]

Hey, does the bot actually log pictures? I try using the picture link it logged but it just shows a page that says it doesn't exist. I am trying to get a photo recovered of someone exploiting from a ticket and am on the struggle bus trying to recover the photo. Is this like only a premium bot feature or something?

[ornate pendant]

I can't enter the site of manage server

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[scenic plinth]

Premium currently has a feature allowing you to save images, currently is in testing, but for now, standard does / cannot save images as Discord stopped saving images of deleted channels.

The best alternative is to save the images to another channel or a 3rd part site before you delete the channel, unless you move to premium, but that is not a requirement.

[cerulean arch]

Thank you for the help.

[iron night]

Gave +1 Rep to @scenic plinth

[potent plover]

Как сделать выбор категории в тикете, например: вопросы, жалобы?

@shut bolt

[robust sandal]

How to make a choice of category in the ticket, for example: questions, complaints?

Russian (ru) → English (en)

[rustic gale]

You create multiple panels, each panel corresponding to a different choice

[robust sandal]

Вы создаете несколько панелей, каждая из которых соответствует отдельному выбору

English (en) → Russian (ru)

[rustic gale]

Please don't ping the support team

[robust sandal]

Пожалуйста, не пингуйте службу поддержки

English (en) → Russian (ru)

[delicate ore]

is there an admin

[potent plover]

Нет, я видел на других серверах именно выбор: жалоба либо вопрос

Что-то по типу этого

Заранее спасибо)

[potent plover]

?

[robust sandal]

No, I saw on other servers exactly the choice: complaint or question

Russian (ru) → English (en)

[robust sandal]

Something like this

Russian (ru) → English (en)

[robust sandal]

Thanks in advance)

Russian (ru) → English (en)

[humble sequoia]

Drop-down / Select Menu <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, you need to do multiple steps

Step <:Numbericons1:1018864164032225340> - Create a Multipanel

Create your Multipanel by using Attached Panels
Go into the panel settings of your main panel
General Options
Select Attached Panels (in order of appearence)

more details about multipanels: $mp2

Step <:Numbericons2:1018864168041971712> - Enabling Drop-Down

After that, you enable the Drop-Down-Menu.

Panel Settings of your main Panel
Panel Options
Enable Use select/dropdowns for ticket creation
Put a placeholder text for the select/drop down menu. This will appear on the drop down menu, before selecting anything.

Step <:Numbericons3:1018864171783303208> - Description

Next you can change the description for each panel, that will be displayed in the Drop Down.

Panel Settings (for each panel)
Panel Options
Edit the Text for the Panel Description

Step <:Numbericons4:1018864175155519538> - Emojis

At last you can change the emoji for each Panel. (currently )

Panel Settings (each panel)
Button Options
Create Ticket Settings
Select a new Emoji.

[pale pilot]

@potent plover

[potent plover]

Thank you

thanks @pale pilot

[iron night]

Gave +1 Rep to @pale pilot

[woeful dirge]

I have a problem if I enter the boots it will come out in a 1minute

[fast jewel]

Hello, my server named "NGT-OFFICIAL" isn't showing up even tho the bots in the server

Please help me with this.

[open talon]

i how to change "Ticket created #channel" message

i didnt find in panel configs

hadi ama

[robust sandal]

come on but

Turkish (tr) → English (en)

[open talon]

lol wrong translate

[jade topaz]

Hi

Yardım edebilecek varmı

Ok

[proud iris]

Hi

[jade topaz]

Hi

[proud iris]

Why was money deducted from me when I entered the wrong zip code and the premium was not issued? And the money was not returned either.

[jade topaz]

You are from

[proud iris]

Im from Ukraine

[jade topaz]

Ok

[rustic gale]

Please create a ticket in #🎫│make-a-ticket so we can take a closer look

[rustic gale]

You need to log out of the dashboard and then log in again

[jade topaz]

[proud iris]

Everything is fine, I have already returned the money

[restive condor]

Is it possible to join the translation team (if the is one) since i've seen several errors in the dashboard/website

[rustic gale]

It's automatic translation from Google

There is no hard-written translation

[shadow quarry]

how can i have in one server 2 different kind of tickets?

[shadow quarry]

Does anyone know?

[restive condor]

Makes sense. You guys should consider adding manual translations, especially if this is a ticket bot and ''ticket'' is being translated as receipt/plane ticket. Thanks anyways

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[gilded verge]

@shadow quarry, here ^^

[shadow quarry]

oh okay thanks a lot

[gilded verge]

psst, maybe this example can help you 😳
1: #🆘│community-support message
2: #🆘│community-support message

[novel ocean]

Does anyone know if there is a way to reset the ticket number?

[gilded verge]

in panel settings, then in General Options use a minus sign and Save

if not work, use + and then - and Save

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[scenic plinth]

Guess we´ll never know

Resend your panel and follow the steps below, also avoid pinging staff.

[humble sequoia]

Pop-up Form

A discord Form allows you to let the user answer individual questions in a pop up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options.
In the new pop up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the discord form. This is a discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line and also the option to have the answer required.

Options:

Question Title: Your Question goes here
Question Placeholder: The placeholder text in the input field

Required: If enabled, the user has to answer this question, to submit the form
Multi-Line Input: Allows the user to input multiple lines

Minimum and Maximum Input: Set a minimum and maximum input value for the user

❗Display the answer ❗

To display the answers from the user, you need to go into your Panel Settings > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[scenic plinth]

You didn´t turn off the ping though, make sure the question placeholder is not empty / containing a variable, should just be plain text.

A screenshot, anything else related to ticket tool?

[scenic plinth]

Tell you to fix your reply pinging, and maybe your eyes. I left the tutorial here. Ensure nothing is blank here.

You did, 6 times. Anything else related to Ticket Tool?

Anything else related to Ticket Tool?

[ember wind]

I Invited ticket tool and gave admin perms but when i try going to dashboard it doesnt show up

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[scenic plinth]

Follow that abstract

[ember wind]

Thank You!

[scenic plinth]

Avoid sending duplicates please, if you wish to help, please ensure you are not cross supporting.

[digital heath]

hello, for tickettools premium is there a auto close function after x time not responded?

[rustic gale]

Not currently but i'ts being considered for an update

[delicate wraith]

does anyone know why my server is not pooping up when I go to put it into my server?

[scenic plinth]

I'd see a doctor about that, or relog into the dashboard.

[vocal portal]

I vote go to the doctor @scenic plinth

[digital heath]

thanks

[iron night]

Gave +1 Rep to @rustic gale

[stoic wagon]

What does this mean

System Failure: TextInputComponent placeholder must be a string

[rustic gale]

Make a ticket in #🎫│make-a-ticket so we can take a closer look.

[clever crater]

why?

[scenic plinth]

How about ask the bots support team

[glacial perch]

Is there a Option to delete a finished ticket? After close a ticket it appear "closed 1234" unter the create ticket Chanel .
I like that it will be deleted automatically 🙂

[fierce rampart]

website down?

[fallow ingot]

You can disable Two step ticket

Which is under general options.

[fallow ingot]

I'm using it right now, no issues. If it's still not working for you let me know.

[tribal patio]

Does this bot have a GitHub?

[fallow ingot]

No

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[fallow ingot]

@warm heath ^^

[warm heath]

tahku

[glacial perch]

I like that this closed-0015 dont appear on that chanel. Is there a Option?
2 Step close didnt helped

[fallow ingot]

If it doesn’t go into the selected category then you haven’t saved it or ticket tool doesn’t have access to the category.

If the ticket isn’t new the changes you made won’t have effect.

[jade topaz]

Please helo me

What does this mean?

[jade topaz]

And when I try to move tickets to categories, they don’t exist in the “reorder” section. But when I leave. They’re all there.

@safe prairie

[pale pilot]

It means the bot doesn't have enough permissions to function. Run the $debug command in that channel. If the bot doesn't respond, it's even missing permissions to read and send messages

And please refrain from pinging staff

[jade topaz]

Will do.

[jade topaz]

So o have to go through each ticket and edit permissions for the bot?

You’re a legend. Thank you

[glacial perch]

I dont like that it goes to any category . Just delete

I have my support category. There is a create a ticket chanel and a transcript chanel. After I open a ticket I get a ticket under my transcript chanel.
Thats what I like. But after I close and delete the ticket its saved as a closed ticket under my transcript chanel.
(Transcript is Protokoll for me)

[obsidian nacelle]

help

how to buy permium more at once time?

[glacial perch]

But my last Owner could do that?

[pale pilot]

Please don't listen to this troll

[glacial perch]

Can you help?

[pale pilot]

I'm not really sure I understand your problem

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[glacial perch]

This is a closed ticket. I dont like that it open a own category.
I like that it will be deleted after close and delete

[pale pilot]

Disable two step ticket in general options

Then the ticket deletes instantly after closing

[glacial perch]

Dont work.

[pale pilot]

But you want your ticket to be deleted when you close to right? Or are you concerned about the category?

[glacial perch]

Yes right

[pale pilot]

That was not a yes or no question but okay. Create a new ticket, close it and tell me what happens

[scarlet bay]

tickets are being created outside the set category
how can I fix this?

[glacial perch]

Opened-->closed-->channel remain

[rustic gale]

Do you have Storage Mode enabled? (in Server Configs)

[glacial perch]

Yes it was enabled. Tooked it off now its working. Thanks a lot

[pale pilot]

@glacial perch can you run the $debug command in the ticket please?

Ah nevermind, didn't see new messages here

[desert summit]

Hey, how can I use the variable {!channel.id} ? Where do I have to put the ID in

[rustic gale]

Remove the exclamation mark

What are you trying to do?

[desert summit]

Like Look here this channel --> e.g. #🤖│bot-spam
As Ticketmessage

[rustic gale]

Not sure what you're referring to

[desert summit]

@severe path

[plucky kraken]

Wtf.

@mystic hound lol

shut up

[timber kernel]

How to ping the Mod Team?

A lot of spam, also in other channels.

[mystic hound]

Don't bother

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: NSFW
Moderator: @mystic hound

[plucky kraken]

Ty.

[severe path]

what the heck

[slender minnow]

[desert summit]

On my channel for the rules of moderation. Like this is if sm want to apply for mod and he opens a ticket and in the ticket message is: Hey, please look at the precondition in #... first

[rustic gale]

Gotcha. You don't do that with {channel.id}

You do it with a channel mention

[desert summit]

Alr

[rustic gale]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[desert summit]

Thank you buddy :)

[rustic gale]

For example, <#776680605517742090> yields #🆘│community-support

[strange flame]

Minha conta foi bloqueada

[jade topaz]

anyone knows how to make something like this?

[humble sequoia]

━━ moved to ticket ━━

[sturdy geyser]

?

[compact tusk]

is there a way to get more than 5 form questions

[rustic gale]

Ask Discord about it

Sadly, nothing that can be done from our end

[compact tusk]

Gotcha

[quasi sinew]

Hello, I dont know it thats a bug, but if you transcript a Ticket, the Images are not shown? It been like that for a while, but always thought it would fix the problem by itself... https://tickettool.xyz/direct?url=https://cdn.discordapp.com/attachments/860592619867078696/1022229719489466480/transcript-ticket-1228.html The Images are missing in every other Ticket as well, I just used this as example because of the Users Privacy :)

[humble sequoia]

Attachments not being accessible

At the beginning of May 2022, Discord changed the way they store their deleted files, before this update, files could be accessible for up to 30 days after which they would get erased entirely from the Cloudflare cache. Now the files, including images, aren't accessible since they are deleted, which is why premium users [embed up to 8mb](#📣│bot-news message) worth of pictures within transcripts.

In the major update that's being worked on the developer is looking forward to implementing a better solution to this inconvenience in order for images to be saved, at least for a temporal way.

[shut bolt]

Hi @quasi sinew , this is a brief explanation of what's the cause of this issue

[quasi sinew]

Thank u, great Bot tho ❤️

[shut bolt]

[sour loom]

how i can do a panel in one

[shut bolt]

What do you mean by a panel in one

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[sour loom]

i have only 1

[shut bolt]

You'll have to create more

[sour loom]

bruh

bu with panel config 1 isnt work

only with 2v

@shut bolthow clone panels?

[prime bridge]

Warn result:

Reason: Pinging support team
Moderator: @shut bolt

Warned:

GamerLetsPlay_TV#0001 [722928606870765568]
Couldn't dm

[shut bolt]

Which panel version?

[shut bolt]

There's a button labeled Clone

[jade topaz]

i have perms in 3 server and it says relogin i tried more than 15x

[shut bolt]

What do you understand by relogin

[jade topaz]

logut from the right top corner and login again ig?

[shut bolt]

Cool, confirming cause more than half of the people who say they've relogged they just refresh

Run $level on one of the servers and send us a screenshot of the bot's response

[jade topaz]

okhy

[jade topaz]

its solved tyyyy

[shut bolt]

No problem

[modest pecan]

how long does it take to respond to a ticket?

[sour loom]

ok i must config first all panels

[shut bolt]

If you opened a ticket here, it depends on the language, some are faster than others due to the team members of each. However we ensure your ticket gets handled before 48 hours

[sour loom]

k

[modest pecan]

OK, +-24 hours have already passed, that is, I should be called for a check-up tomorrow if it works like that? (in short, I was banned from "Autofish" when I was just fishing)

[scenic plinth]

In short, you're in the wrong place.

[modest pecan]

I'm sorry, this is the first time something like this has happened and I don't know where to write

[rustic gale]

How did you get here?

Walk your steps back, you took a wrong turn somewhere

You found the place where you're supposed to go for help, and then somehow got here.

[modest pecan]

ok , thank you.

[severe sluice]

can I download a transcript for a ticket already closed?

[rustic gale]

You will have to ask the server's staff.

There is no other way

[severe sluice]

i am the server staff

[jagged lotus]

i set a emoji for create ticket but it aint there.. this is for dropdowns

[rustic gale]

If it's closed but not deleted, just go ahead and transcript it

If it's deleted, it's gone forever, same as any other deleted channel

[severe sluice]

i believe the person who opened it closed it so is it gone? cant see in any channels

[sour loom]

each a pv thread is not work

he ping all team roles but they not invited

the team users

[swift prawn]

When Im Accessing The Dashboard i do not see my server

(yes i reloaded and etc..)

[sour loom]

do u sure u are with the right acc logged in?

[sour loom]

⬆️

[rustic gale]

It's possible you don't have dashboard permission in the server

If you're not the owner or administrator, you can't access the dashboard by default

[sour loom]

yes or this

maybe fals acc or not perms

[swift prawn]

my friend gave me ownership

[sour loom]

do u have perms

[shut bolt]

Reloading isn't the same as relogging

[swift prawn]

relogging?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[sour loom]

do you have perms, manage perms?

[sour loom]

yes but ownership does not mean that you have all rights, you can check if you have rights like manage or admin rights

of course, it may be that you only have Standard Moderations Perms

[rustic gale]

Try sending $level in a channel the bot can see

[humble sequoia]

User permission level with Ticket Tool

@sour loom is permission level: 0 (User)

[rustic gale]

In your server, not here

[sour loom]

idk i think he dont have manage perms

[rustic gale]

Ah. Wrong user. Sorry

[sour loom]

y that was i

its was long time to create a ticket system

with 2 differents pannels

but i cant see the Message Pannel

i must switch to v2 of panel manage

[rustic gale]

Possibly

It's better to use v2 now since it's going to become the officially supported menu anyway

[sour loom]

yes its little bit better

but idk how to manage

sometimes

[jagged lotus]

with dropdowns, once a user selects an option, is there a function to DM them like tags?

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

Hello

Does the ticket have a timed feature?

[vital raptor]

how could i make support ticket dm only not to create a channel in my server - and the message come to me in dashboard and i could reply to user

[oak shuttle]

What do you mean?

[oak shuttle]

If you're referring to a "modmail" system then our bot is not made for that.

[vital raptor]

i mean when i open a ticket the bot dm me not to make an channel to open a ticket

[oak shuttle]

That's not possible currently

[harsh ledge]

What permissions i need to setup the ticket bot on a server?

[jade topaz]

I want it to close automatically 20 minutes after someone opens a ticket (time ticket)

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[gilded verge]

@harsh ledge, I don't know if you found the answer but check

[gilded verge]

If I associate it well, it is planned 😳

[oak shuttle]

[jade topaz]

After that time, the ticket will be closed automatically.?

Is this in the ticket tool?

I want it to close automatically 20 minutes after someone opens a ticket (time ticket)

[agile crystal]

U can't, there is nothing

[hot thistle]

hi how do i deny the main role 's permission to close the ticket that they opened?

[lunar solar]

Are you asking to deny the close permission to the person who created the ticket?

[hot thistle]

ahh yes!

[lunar solar]

Panel configs --> Settings --> Button Options --> Close ticket settings --> Do support team only at the top

[hot thistle]

wow, thank you so much! a big help

[iron night]

Gave +1 Rep to @lunar solar

[lunar solar]

No worries

[lunar mirage]

how would i allow a certain role to be in tickets ?

[rustic gale]

Make it support team, or make it an additional role

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[rustic gale]

$addroles

[humble sequoia]

What Are Additional Roles?

Additional Roles are roles that are independent from Support Roles. You can assign unique permissions for roles defined as additional roles in tickets.

To assign permissions for additional roles, go to Dashboard ➞ Panel Configs ➞ Settings ➞ Permission Options ➞ Additional Opened/Closed Permissions.

Note: Additional Roles do NOT get affected by the Change other support team permissions when claimed feature under Claiming Options, meaning they don't gain/lose any permissions set in that feature once a ticket is claimed.

[rustic gale]

(That's where the settings are in v1, i'm sure you can find them in v2 if you look for them)

[hot ore]

@rustic gale oye

[grim sierra]

i am not able to manage servers

sry

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[rustic gale]

¿Necesitas ayuda?

[grim sierra]

i tried relogging

[humble sequoia]

━━ moved to ticket ━━

[grim sierra]

but dosent work

[hot ore]

quiero ser soporte

[rustic gale]

Está atento a los anuncios en #📣│server-news, cuando haya solicitudes para soporte las publicaremos allí

[hot ore]

va

[harsh ledge]

Why i don't see a server on the list server?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[sweet spoke]

Hello, do the support service members communicate only in English? Are there any Russian speakers?

I need help, I have an error with the subscription payment on the site. What to do? Who can help?

Pl.

[harsh ledge]

And how do i create a dashboard role?

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

[harsh ledge]

Thx

[torpid flower]

how do I allow people to add members to a ticket with a command?

[rustic gale]

Enable the $add command in Command Options and make sure Support Team Only is disabled

[feral otter]

what could be wrong with this one?

my mebers wont able to create a ticket

[humble sequoia]

━━ moved to ticket ━━

[small heart]

how do i close and save a ticket transcript

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

how do i claim my premium after boosting twice?

[humble sequoia]

━━ moved to ticket ━━

[rough vigil]

سلام عليكم

اخوي انا حسابي رابطه في الفيس بوك واحد دخله وربط ايميله في مونتون ابغا احد يساعدني بالله يفكلي ايميله

والله العلي العظيم انو الحساب حسابي وحقي وتعبان عليه ومستعد اعطيك كل الاثباتات الى تطلبها مني عشان اثبتلك ان الحساب حسابي

اتمنى تساعدوني الله يسعدكم واتمنى الرد على مشكلتي سريع

[humble sequoia]

⚠️ أنت في المكان الخطأ

نحن نقدم دعمًا لـTicket Tool ديسكورد بوت ولا يمكننا مساعدتك في المشكلة التي تواجهها.

- يرجى التأكد من الاتصال بفريق الدعم المناسب. 

إذا لم يكن لديك أي أسئلة أخرى بخصوص بوت تيكت توول ، يرجى إغلاق هذه التذكرة

[buoyant adder]

Ou

Como ponhe invietes?

[boreal oxide]

oLA

[silent saddle]

How to create ticket

[rustic gale]

Who's still around and needs help?

[restive cosmos]

me

a member of my community created a ticket (not like pressing create from another ticket) but was able to delete and create tickets, how do i remove that

[rustic gale]

It depends. Wanna make a ticket so we can take a closer look?

[restive cosmos]

wym?:)

[solid compass]

Ticket Tool#6207

[rustic gale]

#🎫│make-a-ticket

[icy spade]

How do you have a thing in your server where people can make tickets?

[agile ridge]

How do you edit the message of the ticket? "Support will be with you shorty" but in my text

[rustic gale]

Here's how you do it in Panel Configs v2

[agile ridge]

Beta?

[rustic gale]

Yes

Select your panel at the top

Then press “Ticket”

Then press Edit Ticket Message

Then press Embed Editor

That will expand the menu where you edit the embed

[agile ridge]

Oh, thank you very much!

[dense rampart]

how to do this?

\

who know?😢

[rustic gale]

That's the panel message

1. Enter your dashboard
2. Enter Panel Configs (v2 recommended)
3. Create a panel
4. Send the panel to a channel in your server

[dense rampart]

can u ex with picture?

[obtuse kraken]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[warm sun]

Why can't I see my second server?

[rustic gale]

Are you the owner or administrator?

If so, you may need to log out of the dashboard and log in again

[warm sun]

owner

[rustic gale]

Then definitely relog

[warm sun]

Ok

[spring rivet]

Why can't I see my second server?

[rustic gale]

You need to relog

[spring rivet]

on the second server I am the creator

[rustic gale]

Log out of the dashboard and log in again

[spring rivet]

I have already restarted 10 times, it did not help

[spring rivet]

I have already restarted 10 times, it did not help

[rustic gale]

Did you invite the bot?

[spring rivet]

yes

[rustic gale]

What's your server's ID?

[spring rivet]

I can go to private messages with you and show a screen demo, but I'm Russian and I won't be able to understand you, so you will have to write me in private messages

[spring rivet]

how to see?

[rustic gale]

Go in your server

[spring rivet]

okey

[rustic gale]

Pick any message and select Copy Message Link

then paste it here

[spring rivet]

#738476486905954317 message

[rustic gale]

738476486905954314

Ticket Tool is not in that server

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[rustic gale]

Invite the bot, then try again

[spring rivet]

damn, I invited the wrong bot

one moment

[spring rivet]

thank you

[iron night]

Gave +1 Rep to @rustic gale

[vale vault]

The bot isnt showing up on manage servers what do i do?

[rustic gale]

Do you own the server?

[vale vault]

Yep

[rustic gale]

Did you invite the bot?

[vale vault]

yep

[rustic gale]

Log out of the dashboard and log in again

[vale vault]

ok

thanks

[balmy bison]

How do I apply to be staff

[iron slate]

Hi guys, do you know how to remove a user from a ticket pls

[next patio]

How do I check my permission ranks in a server?

[obtuse kraken]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[slender minnow]

@obsidian nacelle please restrict testing of commands to #🤖│bot-spam

[slender minnow]

I suppose you are in the wrong server

[slender minnow]

$remove <user mention or user id> without the <>

[iron slate]

so for me it's $remove Yodraz#6406 ?

[slender minnow]

$remove @iron slate

or the mention can be replaced by the user id

[slender minnow]

Your question was answered in your ticket

[balmy bison]

Yes but where

[obsidian nacelle]

Okay, sorry about it

[slender minnow]

No worries, just be careful next time ^^

[obsidian nacelle]

okay, thanks!

[iron night]

Gave +1 Rep to @slender minnow

[obsidian nacelle]

???

[next patrol]

can i blacklist users from creating tickets?

nvm i see

[rustic gale]

Yup, blacklisted roles are in Server Configs

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

You can also simply click HERE to logout immediately.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the Image below on how to relog:**

[ember escarp]

Does Ticket Tool premium offer buttons/dropdown and modals?

[plain surge]

You set that up with the free bot normally

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[plain surge]

For button ^

[humble sequoia]

Drop-down / Select Menu <:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706>

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, you need to do multiple steps

Step <:Numbericons1:1018864164032225340> - Create a Multipanel

Create your Multipanel by using Attached Panels
Go into the panel settings of your main panel
General Options
Select Attached Panels (in order of appearence)

more details about multipanels: $mp2

Step <:Numbericons2:1018864168041971712> - Enabling Drop-Down

After that, you enable the Drop-Down-Menu.

Panel Settings of your main Panel
Panel Options
Enable Use select/dropdowns for ticket creation
Put a placeholder text for the select/drop down menu. This will appear on the drop down menu, before selecting anything.

Step <:Numbericons3:1018864171783303208> - Description

Next you can change the description for each panel, that will be displayed in the Drop Down.

Panel Settings (for each panel)
Panel Options
Edit the Text for the Panel Description

Step <:Numbericons4:1018864175155519538> - Emojis

At last you can change the emoji for each Panel. (currently )

Panel Settings (each panel)
Button Options
Create Ticket Settings
Select a new Emoji.

[plain surge]

For drop-down menu ^

[ember escarp]

May I also ask why the dashboard is so laggy?

[low finch]

Hello