🆘│community-support

[drifting basalt]

Ok thanks
I did it

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

You're in the wrong server

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[vital ruin]

What server do I go in?

[rustic gale]

A GTA5 server

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

Why transcript coming here

😩

@slender minnow

[forest goblet]

You have the transcript channel set as that exact channel, therefore this is expected behavior.

[iron night]

Gave +1 Rep to @rotund osprey

[solid locust]

How can Members who create a ticket include a picture in that ticket section?

[opal cradle]

You give them image perms

[fallow ingot]

Keno

[hard kayak]

Hi, I hope someone may be able to assist me..?

Some of the memberson my server are not able to create a ticket by reacting on the emoji.. Once they click on the emoji they get a a notification saying "interaction failed". How can I as the server owner fix this?

Thank you in advance.

[humble sequoia]

━━ moved to ticket ━━

[mint helm]

@mystic hound

[robust sandal]

شما نیاز به ویرایش دکمه های ایجاد بلیط از هر یک از پانل های خود را

English (en) → Persian (fa)

[halcyon zodiac]

my account was lost due a new phone. This is the 2nd time I've lost account with (The Ant Underground). Invested large amounts finances in each of these account 106 and 619. Account 106 is locked Facebook and goolegame and 619 is not recognized in (VK) not allowing me access my profile.
My game names are bushvt1(Spider Nation) and Deadly Fangs.

Please help me concerning this matter.
Thank you

Thanks

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lilac shore]

how to make new role be able to see old tickets?

[slate wren]

please delete a certain message your bot dmed me

[fallow ingot]

Do you mean closed tickets?

[rustic gale]

Close them and reopen them

(This won't work if your tickets are set up to automatically delete when closed)

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[obtuse kraken]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[gilded verge]

or check video tutorial

error?

can you show screenshot?

so write what it says

i mean what error says

[jade topaz]

What do I do from depression

[gilded verge]

if you can't show an error, it's hard for me to pinpoint what your problem is.

[humble sequoia]

FAQ: System Failure

- System Failure: @Ticket Tool Missing permission(s): PERMISSION(S)
+ Ticket Tool is missing permissions to work properly, check the mentioned permissions by the bot in the channel, in the category, and in the role. You can use $debug as a help tool.

- System Failure: Panel “XX” not found
+ The panel they are trying to interact with has been deleted.

- Failed: `Invalid Form Body components[X].components[X].emoji.id: Invalid emoji
+ The bot no longer has access to the emoji (external server) or the emoji has been deleted

- Failed: `Invalid Form Body components[X].components[X]: this is a required field
+ There is a certain necessary field you left blank. You will have to input a valid argument (most likely text) in the required field for ticket tool to continue functioning normally.

- System Failure: allMessages.users.sort is not a function
- System Failure: Unknown Webhook
- System failure: Service unavailable?
- System Failure: Internal Server Error
+ The bot has run into an issue, please try again as these are cases that tend to fail only once, if the problem is persistent, contact our support team

- Warning: Ticket Tool Failed to connect to it's database, please wait or try again.
+ There might be an issue with Ticket Tool, most likely a database issue, you'll have to wait a few minutes before creating another ticket. This is in place to prevent certain bugs to happen with tickets

[gilded verge]

okay @boreal magnet, check

so i can't help you 🤷

[pale pilot]

Some people cannot be helped

[sudden tusk]

Oii

[pale pilot]

Sorry, Partner applications are currently closed

[jade topaz]

Is button names a premium feature?

[iron night]

Gave +1 Rep to @pale pilot

[jade topaz]

@pale pilot

[pale pilot]

nope

[jade topaz]

Wait so I can use for free

[pale pilot]

and yeah, don't ping us please

yes

[jade topaz]

Also I did the free trial months ago and Im scared that I might get charged so

But I don’t think so cause I don’t have payment info on my discord or ticket tool thing

[pale pilot]

of course not. You haven't put any bank details in have you?

[jade topaz]

No, not that I know of

[pale pilot]

Yeah, don't worry

[jade topaz]

I also went to the subscription page and it says I don’t have any

[oak shuttle]

Then it’s all fine, you won’t be charged !

[jade topaz]

Alright so I can change the button name for free right? And can I change color maybe for free or is it premium?

[oak shuttle]

Color is free as well

[jade topaz]

Oh wow I didn’t know I think maybe the emoji is the premium thing for that only

[jade topaz]

Alright thank you

[iron night]

Gave +1 Rep to @oak shuttle

[jade topaz]

Also thanks for helping

[iron night]

Gave +1 Rep to @pale pilot

[vocal breach]

Is there a way to transfer ticket bot perms to another account?

To they can make panels and all of that

[gilded verge]

Hey, I'm not sure what you're talking about. Do you mean the settings in the Server Configs category or something else?

[fleet bane]

Support arabic ?

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[vocal breach]

I mean In th me browser were you add tickets and edit them

[gilded verge]

Sorry but unfortunately I still don't understand what you mean so please wait for a response from the Staff, thank you.

[vocal breach]

Damn

The dashboard can you give someone perms to access the ticket tool dashboard

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Sep 4, 2022, 10:26 PM

[jade topaz]

Guys so changing emojis on the buttons is premium only right?

Also the multi panel is premium right

[jade topaz]

Lukas can you answer this if possible

[jade topaz]

This

[scenic plinth]

Changing the emoji is premium, whether the emoji shows is not premium. Multipanel however recently went to standard version of ticket tool.

[jade topaz]

So is multipanel free?

[scenic plinth]

In case you did not read the message, yes.

[jade topaz]

How do I make multi panel in dashboard or what

[humble sequoia]

Multipanels

Multipanels are panels with multiple buttons attached to them.

How to create a Multipanel

All users can combine multiple panels into one multipanel!

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

You can also watch this video tutorial.

[jade topaz]

Alright thanks

[halcyon zodiac]

My account was lost due a new phone. This is the 2nd time I've lost account with (The Ant Underground). I've invested large amounts finances in each of these account 106 and 619. Account 106 is locked Facebook and Google game and 619 is not recognized in (VK) not allowing me access my profile.
My game name Deadly Fangs. (Iron Spiders)
ID 31257451
Alliance Server 619 KOD
Please help me concerning this matter.
Thank you

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[halcyon zodiac]

Thanks

[jade topaz]

how do I open more than one ticket at a time?

[humble sequoia]

━━ moved to ticket ━━

[night hearth]

Opa

Não está dando para cadastrar

Alguém ai

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[brave iris]

How do i make it so i can make tickets go to a specific category?

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[gilded verge]

check

[brave iris]

ty will it do it for all like when someone creates a new one?

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[brave iris]

oh nvm ty

im back amigos, how do i make the bot ping a certain role

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[gilded verge]

and put your mention in Message Text

[brave iris]

wha yea but when i do

i did that

[gilded verge]

good ^-^

[brave iris]

but doesnt work

[gilded verge]

can you show screenshot please?

[brave iris]

yea one sec

[gilded verge]

can you show now from Message Text? like that:

[brave iris]

yea

[gilded verge]

{@Role Name}

[brave iris]

{@jolly ginkgo Team}

like that- oops

[gilded verge]

please don't ping random people 😦

[brave iris]

sorry didnt realize it was a person

kinda their fault

[gilded verge]

no no, you put @Support Team but try with {@Support Team}

[brave iris]

alr ill try now

aaa ty

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[wind tusk]

hi guys

how do you make it so the ticket has options like this
https://i.imgur.com/Uy7D0fa.png

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[shut oracle]

Is there currently a way to mass edit panels on the dashboard? I'm currently adding the forms / updating the ticket messages to all mine and its kinda a pain to fill in the info over and over lol

[scenic plinth]

You can clone an already made panel, but there is no current way to "mass edit" in the context I believe you mean.

[shut oracle]

Alright thanks ❤️

[iron night]

Gave +1 Rep to @scenic plinth

[gilded verge]

@fossil gale, Hey, unfortunately I didn't have time to ask you to wait before you close your ticket, but since that's happened, please check the private message. There you will find the code for 10 days, 12h, 0m of premium that I wanted to give you for choosing the best Ticket Tool bot
Below you will find information on how to activate the code.

[humble sequoia]

How to redeem premium (Key)

To redeem your premium key, go to the dashboard, select your server, then click " Redeem Premium" under the server's icon and name.

[fossil gale]

Thank you so much @gilded verge !

[iron night]

Gave +1 Rep to @gilded verge

[proper jetty]

anyone know how to add my support team to my tickets

I added them to the ticket support role didnt work

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[gilded verge]

@proper jetty, check

[proper jetty]

ok let me check

Didnt work @gilded verge

my bad

[gilded verge]

Have you created a new ticket to check it?

[proper jetty]

No but I have viewed server from role and checked

Ok it works

[gilded verge]

wait, did you use View As Role?

[proper jetty]

yes

[humble sequoia]

View As Role feature

Discord's integrated View As Role feature will allow you to see how different groups of roles will have access to your server's channels. Even though, this feature isn't reliable for thoroughly testing Ticket Tool considering that the tickets are created based on User roles, and that Roles permissions are only used for Support Team Roles, and Additional Roles.

For testing Ticket Tool as a user we suggest you ask a friend to open a ticket for you as a regular member would do, or use an alternative account to simulate the same process to make sure everything is set properly.

Sep 5, 2022, 5:21 AM

[jade topaz]

hey

How can i make embeds

[humble sequoia]

━━ moved to ticket ━━

[tame warren]

Morning ☕

Have purchased tickttool premium,

however still showing im not a premium member when managing servers.

could anyone point me in the right direction as to obtain the redeem key?

When i select server i wish to have premium for it save and just reapeats on that screen

Any help would be appreciated please&thank you
🙂

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @tame warren. You have now been given the <@&535595160189403136> role!

Found 11 servers in total and 1 with premium and permission

[tame warren]

thank you @mental grail for prompt response.

eh? delete my whole discord account or the tickettool servers please?

[iron night]

Gave +1 Rep to @rain finch

[tame warren]

i need to take the capitals from my discord username or server. sorry im new to this an a lilttle confussed. thank you

[iron night]

Gave +1 Rep to @rain finch

[fallow ingot]

This is incorrect information.

[fallow ingot]

Hi, please ignore the responses that the above user has provided, they’re incorrect. Can you try to log out and back in?

Unless of course you have resolved this issue :)

[tame warren]

surely i shouldnt have to delete my account to redeem preium tickettool

[fallow ingot]

no no no

[atomic zinc]

how so i set it up i dont understand?

[tame warren]

have tried logging out and in yes, i even edited and took all caps form username.

but still struggling to get past the server were i want premium on 🙂

Thank you for your response, appreciated

[iron night]

Gave +1 Rep to @fallow ingot

[restive ice]

hello , i want to know how to make claim button to not make everyone talk in the ticket only 1 can talk

[restive ice]

@fallow ingot or anyone

[cold cargo]

How do I fix manage servers in dashboard?

[mint helm]

Heey

I have some problem in bot
I can't fix it

[slender minnow]

Please avoid pinging a single individual, you can read #📂│information rule section before asking for help

also, claiming is a premium feature

[slender minnow]

You can explain your problem instead of stating that you have one. That way someone would be able to help you out efficiently.

[soft jackal]

I need help getting roles to synce up with tickets

[rustic gale]

What do you mean?

[rustic gale]

You will need to do this

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[opal nacelle]

My server isn’t showing up?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[humble meadow]

can i make a new image to my ticket tool

[rustic gale]

What do you mean by “make a new image”

[humble meadow]

that lllogo

[rustic gale]

Currently not possible

In the future there will be a paid version that lets you change it

[humble meadow]

do you know when'

[rustic gale]

Not sure, sorry

[humble meadow]

can i change this then

@rustic gale

[rustic gale]

Sure, that's the panel message

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[rustic gale]

Most options are premium only, but there's a few things you can change without premium

[soft jackal]

I need help putting support roles.

[humble meadow]

help

what a problem

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[rustic gale]

What problem are you experiencing with support roles?

[soft jackal]

When i add the role & I save it doesnt show in ticket

[rustic gale]

Changes to permissions in the dashboard are not retroactively applied to existing tickets

Only to new tickets created after the change

[soft jackal]

OH

ok ty

[rustic gale]

To apply the changes to old tickets, you can try closing and reopening them

(This won't work if your tickets are set to autodelete when closed)

[soft jackal]

tty

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: Ban evasion, troll
Moderator: @forest goblet

[rustic wing]

is there a option to see old tickets from other servers?

[scenic plinth]

If you have a transcript saved somewhere, yes, otherwise, no.

[wanton hornet]

yo

when closing a ticket, it isnt sending to a category even though I have it set to do so

[wicked topaz]

can i use premium on more than 1 discord server?

[wicked topaz]

pls

[rustic gale]

Of course, you just have to buy multiple subscriptions

[wicked topaz]

So 1 sub per server?

[rustic gale]

Yes

[wicked topaz]

Alright thanks

[twilit pulsar]

How to make a ticket

[obtuse kraken]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[gilded verge]

or check video tutorial

[dire garden]

So im having issues trying to check dashboard on the site. I have added the bot to the server im trying to do it for but it keeps saying ticket tool is not in the server or is offline.

[rustic gale]

You need to log out of the dashboard and then log in again.

[dire garden]

I did that a few times and it still says the same

[rustic gale]

What's your server's ID?

[jade topaz]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[jade topaz]

@rapid nacelle

[green radish]

can you change ticket tool pfp with premium?

[fleet bane]

I want you not to be clear technical support for everyone

[vast pebble]

How do I answer a ticket?

[tame kayak]

اسمعو شباب

علماني كيف اسوي تكت

[mortal iron]

You just a member....

[fierce spindle]

How to make a ticket tool for members being able to create ticket?

Anyone can help?

[livid orbit]

I bought a account yesterday and I never got the email

[scenic plinth]

No.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[scenic plinth]

Mutant^ (Setup message)

[livid orbit]

I didn’t get the account I bought it yesterday

[humble sequoia]

Premium Check

I was unable to detect a premium server for @livid orbit.

Found 2 servers in total and 0 with premium and permission

[gilded verge]

Please don't lie to users because it's not true.
Whitelabels is planned but not available at the moment

[coarse fable]

How do I view member forms?

[plain surge]

You need to added the question variable to the ticket message so that the response to the form questions show there

https://media.discordapp.net/attachments/1016329515728896080/1016634144329048075/Screenshot_20220906_105854.jpg

The question variable is the one highlighted in Yellow

You need to copy paste that into the ticket message embed description

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[plain surge]

@coarse fable

[coarse fable]

I already did that and the bot did nothing

[plain surge]

Can you send me a screenshot of the ticket message?

[plain surge]

Can I have your server ID

[coarse fable]

He can

1013854502836772984

[plain surge]

1 moment please

[coarse fable]

Ok...

[plain surge]

Which panel is this?
You have 4 panels

[coarse fable]

and the 4

[plain surge]

You need to add {create.form.1} here

[coarse fable]

this is the message to close the ticket

[frigid mortar]

Hey, is there a way to add a custom command?

[plain surge]

That's the message sent here

In there you can put the question title then in the line after it the answer

[coarse fable]

Okay thanks, I'll see that later.

[plain surge]

While keeping the instructions of how they can close the ticket

[iron night]

Gave +1 Rep to @plain surge

[plain surge]

No problem 👍

[plain surge]

Do you mean an auto response?

[frigid mortar]

No, like, a !command

[plain surge]

Ah, no
Ticket Tool doesn't have that.

However, you can use another bot and set an auto response there with the commands available in Ticket Tool

Ticket Tool can respond to bots if you set it up in Server configs

[frigid mortar]

Oh cool, okay I'll look into it

Thank you

thanks @plain surge

[iron night]

Gave +1 Rep to @plain surge

[plain surge]

No problem 👍

[bright sorrel]

Has anyone figured out a way for new tickets to post to slack?

[coarse fable]

I already have the form created, I want to see the answers

[plain surge]

Yes, you need to copy paste the variable in the ticket message embed

Like I mentioned above

[coarse fable]

A yes, but he doesn't answer, I already typed and nothing

[plain surge]

You need to add it here

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[plain surge]

This is how you get to there

[coarse fable]

The image does not want to load

Like this?

[gilded verge]

@coarse fable, and please make sure you have forms turned on 😊

[livid orbit]

I haven’t got the account I bought

[gilded verge]

what account? we are not selling anything

[livid orbit]

Is this not the fnaccounts.xyz website

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[gilded verge]

what did you try to do? 🤔

[undone sandal]

Can you help me

[livid orbit]

On what ?

[undone sandal]

How to start using the bot?? I have added it to my server

[livid orbit]

Idk

[gilded verge]

You've opened a ticket so please wait for answer there.

[undone sandal]

How much time?

[gilded verge]

just be patient...

[undone sandal]

Fine

[rotund leaf]

i already fixed it, i am sorry 4 interruption

[gilded verge]

it's okay 😊

[undone sandal]

Can you help me it’s simple

How to start using the bot?? I have added it to my server

[gilded verge]

.

[sudden hare]

Server is not displayed

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[undone sandal]

BOT op

[sudden hare]

I logged out, but no luck.

[gilded verge]

@sudden hare, please check all of this message.

[undone sandal]

Useless staff

[gilded verge]

@undone sandal, ok *and please stop spamming and sending dm's

[undone sandal]

Bruh at least you can help you are just wasting time

Can I give a feedback?? About this bot

[sudden hare]

I was able to call the server
How can I use it?

[obtuse kraken]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[gilded verge]

@sudden hare, or you can check video tutorial if you want

[sudden hare]

Thx bro

[glass saddle]

Good Morning/evening… one of my buddies in my squadron lost his account, he doesn’t have it synced by apple or Facebook. I heard someone in the server got his account back and I’m trying to help this guy out he doesn’t know english much.

Much respect!

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[undone sandal]

@gilded verge how much more time? Is this some kind of joke

[coarse fable]

I can't see the forms my members submit.

[gilded verge]

@coarse fable, I wrote back to your message before, please check 😳

[coarse fable]

It's active, I already did what you asked

[gilded verge]

Can you go to Ticket Options->Ticket Message and show screenshot? Example:

[gilded verge]

Because you need to put this variable in Message Text or Embed Description

[coarse fable]

I've done this

[gilded verge]

okay, to be sure, please show screenshot from this settings

[gilded verge]

no, not this 😅
Panel Configs->Panel Settings->Form Options->Edit Form Options ^-^

[coarse fable]

I'm not able to send

[gilded verge]

okay, now please create new ticket and fill this form

and after creating the ticket, please show the screenshot

[gilded verge]

In a few minutes I will send a video with an example of how to correctly create forms, please wait 😊

[jade topaz]

fastest way to close 900 tickets?

[coarse fable]

Thanks

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

here you go ^-^

[coarse fable]

❤️❤️

[gilded verge]

Unfortunately, it is not possible to delete all tickets at the same time (ratelimit), so the best way is to paste the command $delete on each ticket. However, it is impossible to have 900 tickets because the discord limit is a maximum of 500 channels on each server

[jade topaz]

yes i said the wrong thing actually

the tickets r up to number 900 but theres probably only maybe 100 open

or maybe 200

[gilded verge]

anyway, it's best to copy and paste the said command ($delete) and use it in each ticket one by one

[jade topaz]

ok

[lone dust]

how to set your data from the premium bot to the normal bc my premium version is over

[ashen dagger]

guys the / commands are not working

[upper bolt]

No

[ashen dagger]

like /ordering

[upper bolt]

Ni👍

what to do to unblock the account because his brother's account is dear to him he spent a lot of time to increase the rank and because of me because I went to it he was blocked what to do

Please help 🥺

Please help 😖

😖

[gilded verge]

prefix of @pseudo glen is $

[gilded verge]

wrong server 😕

[cursive socket]

I cant do ticket some help?

[gilded verge]

What do you mean? Do you have error?

[brisk atlas]

hello

how to get premiume

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[echo crag]

Hi! How do I see forms that have been filled out?

[pale pilot]

You use the variable that you can find in the form settings and put it in the ticket message @echo crag

[finite lava]

I set up a form intake, but the information isnt being displayed in the ticket

[echo crag]

It does not seem to work out for me doing this.

[pale pilot]

What variable did you use?

[echo crag]

{create.form.1}

[pale pilot]

In the ticket message?

[echo crag]

correct

[pale pilot]

And what is displayed in the message?

[echo crag]

no message pops up at all when I do that

[pale pilot]

But a ticket is created?

[echo crag]

yes

[finite lava]

I think I have same issue

[pale pilot]

And there's no message in the ticket?

[distant vortex]

how do i do this like make there be multiple butttons

[echo crag]

That message, yes I do get that

[pale pilot]

You need to put the variable in the ticket message {create.form.1}

[pale pilot]

Can you send a screenshot of what you put on the dashboard?

[finite lava]

where? embed description? footer?

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[pale pilot]

@distant vortex

[distant vortex]

ty

[pale pilot]

Wherever you want the answer of the first question to be. Inside the ticket message. User the numbers 1-5 for the variable to get the rest of the answers

[nimble mauve]

How do I work here??

[finite lava]

it only returned 1 answer

[pale pilot]

When we have applications open, you will be notified in #📣│server-news

[finite lava]

Do i need more createform for each question

[pale pilot]

Yes, the number in the variable is for each answer. Use the same variable again but with a 2 for the second answer. And so on

[nimble mauve]

I have been looking tho every single day since I joined but still nothing.

[pale pilot]

English only?

[nimble mauve]

When will they come out

[echo crag]

omg I feel so lost, where exactly do I need to put the variable?

[nimble mauve]

Yeah

[crude hedge]

Is there a way to pull someone in a ticket if there not in our discord? Thank you.

[pale pilot]

In the ticket message. The message that is at the top of each ticket

[pale pilot]

Yeah, for English only we don't often open applications. Currently there are no plans to reopen them anytime soon. Sorry

[pale pilot]

No that's not possible

[echo crag]

Which to do that I need to go into Panel Message correct?

[nimble mauve]

What ones are open?

[crude hedge]

Dang. Thank you.

[iron night]

Gave +1 Rep to @pale pilot

[pale pilot]

It's not the panel message, it's the ticket message. Under ticket options

[nimble mauve]

I can just learn a new language if it means I can get a job

[pale pilot]

Arabic I think. Not too sure, as we currently have no active application. It's more of an open application

[pale pilot]

Lol, that'd take years

[nimble mauve]

I’m a quick learner

I know Spanish if that helps.

[jade topaz]

does ticket tool support custom bots as a feature

[gilded verge]

whitelabels are planned 😊

[finite lava]

how many question variables can exist in the form?

[pale pilot]

5

and thats a discord limitation

[echo crag]

I GOT IT! THANK YOU

[iron night]

Gave +1 Rep to @pale pilot

[tulip torrent]

help. when people try to use my ticket it just says they dont have access, they have access to talk in the channel so idk why :(

[covert swallow]

Did you add one of their roles as a blacklisted role?

[tulip torrent]

Wdym?

@covert swallow help me please.

!

[earnest breach]

prizafal please help me and onyx

[rustic gale]

What's going on?

[earnest breach]

we need help

[tulip torrent]

srrry wrong chat and help

[earnest breach]

me and onyx

[rustic gale]

What do you need help with?

[earnest breach]

thos

[tulip torrent]

here

[rustic gale]

Can you share a screenshot of the error?

[earnest breach]

thats what it says

we changed perms and still not working

[rustic gale]

Okay, so

Please access your dashboard and open Server Configs

[tulip torrent]

got it!

[rustic gale]

There's a field there called Blacklist Roles

Are there any roles there?

[tulip torrent]

OH
YES TEHRE IS

[rustic gale]

Any role that's there is 100% completely prevented from interacting with the bot in any way

[tulip torrent]

Thank you!

[rustic gale]

unless they're admins or the server owner

[tulip torrent]

<3

[earnest breach]

are u asking?

or telling us that there is a role in there

[rustic gale]

Is the problem solved now?

I'm not sure what you're asking or what you need. Sorry

Did you take a look at our setup resources?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[rustic gale]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[scenic plinth]

What is not working? Can you send a screenshot?

I mean what I mean.

Question is, what do you mean?

Wdym?

[scenic scaffold]

Hi

May I get some help ?

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[scenic plinth]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[scenic scaffold]

So….

How do I add the kit tool

[scenic plinth]

Just like your screenshotting on TV, right?

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[scenic plinth]

Proved wrong 😊

Ok, then send a screenshot of it not working 🙂

By searching the keybinds on a web browser, if you can get that on TV.

You purchase a TV, once you learn how to screenshot your receipt, you can show it to the Delivery person.

[scenic scaffold]

How do I add bot to my server ?

[scenic plinth]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[scenic plinth]

2nd link

Ah yes, yet you used it to invite the bot you are asking questions for... gg.

Screenshot the scam?

Ah weird, you did that to invite the bot anyway

Then why you asking questions about the bot?

A friend that you met within an hour?

No thanks 🙂

I will indeed keep myself, thanks.

[prime bridge]

Successful Timeouts: 1
Unsuccessful Timeouts: 0
Reason: Trolling questions, promoting suicide to staff members, trolling pinging staff members, get off the TV
Moderator: @scenic plinth

[scenic plinth]

☮️

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: Trolling and ban evading
Moderator: @pale pilot

[scenic plinth]

Anyways, feel free to ask questions, as long as you can screenshot your issues 🙂

[deft dust]

When I go on lower ranks and stuff in my discord and click on open ticket it wont pop up for me, but when I go to my main role it shows. Pls help

[bold wraith]

Ok, I just set up form options where do I find the information they filled out?

[rustic gale]

Don't use View as Role for testing tickets

Tickets use user-level permissions instead of role-level permissions for the ticket creator, which can't be imitated using View as Role.

[humble sequoia]

View As Role feature

Discord's integrated View As Role feature will allow you to see how different groups of roles will have access to your server's channels. Even though, this feature isn't reliable for thoroughly testing Ticket Tool considering that the tickets are created based on User roles, and that Roles permissions are only used for Support Team Roles, and Additional Roles.

For testing Ticket Tool as a user we suggest you ask a friend to open a ticket for you as a regular member would do, or use an alternative account to simulate the same process to make sure everything is set properly.

Sep 7, 2022, 3:11 AM

[rustic gale]

You have to include the form variables in the ticket message:

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[rustic gale]

“Form variables” meaning {create.form.1} and so on

[bold wraith]

Sorry I should have deleted that message I searched for the term here in discord and found the anwser! Thanks very much

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

Good luck, and let us know if you have any other difficulties!

[vapid aurora]

hey

you still here?

anyways my question is how to make it so when someone creates a ticket the new created ticket will be made in the same category not in a different categories

figured it out sry for ping

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[plain surge]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[plain surge]

You can also use {Role ID}

Can you send me a screenshot of what the ticket message looks like

Take a screenshot of your screen inside the ticket

And send it

Open Google and search how to take a screenshot then come back when you've figured it out

Or you can always take a photo of the screen with your phone

[opal cradle]

@plain surge im sorry for you XD

How many braincells have you lost dealing with ppl?

[plain surge]

too many to count

[opal cradle]

Type "how to take a screenshot " in your browser

You are just brain dead

Or a troll

[plain surge]

Alright @opal cradle, thanks for trying to help, but I'll continue from here.

[iron night]

Gave +1 Rep to @opal cradle

[plain surge]

Tell me the name of your server @visual vector

I'll have a look at it

The name of your server

[marsh sail]

c

[radiant cove]

Might be a dumb question, but how can I invite Ticket Tool Helper to a server, if at all? Is that the only bot I could make a staff list with, like the one in #📂│information ?

[pale pilot]

It's a custom branded bot of the Sapphire Bot.

[quaint junco]

I invited the bot, but it doesn't show up on the manage servers

@pale pilot ?

Sorry

[rustic gale]

Please read the following carefully:

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[kindred mountain]

Hi I have tried to join my families clan. They are in a different area that I can't access. I've made v purchases and linked all my info. I can't start over please help me move.
Thank you

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[rapid stone]

is ticket tool transitioning to slash commands

[radiant cove]

Thank you! If I wanted to make a staff list like yours then, would I use Sapphire Bot?

[iron night]

Gave +1 Rep to @pale pilot

[pale pilot]

If you want

[pale pilot]

In v5, but that's not happening for another few months

[rapid stone]

but will it be mandatory to switch?

bc i know it depends on discord giving you permissions for your bot

[pale pilot]

This deadline is already over and we have the message intent

[rapid stone]

ahh okay so yall have message intent. so we'll not be forced to actually used slash, its just preference

[mellow sentinel]

Can't get help for major glitches....Game Sucks

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[rustic gale]

That's a bot issue. Which version of the bot do you have in the server, and which version of the bot is enabled in Server Configs in your dashboard?

[clever egret]

where to see the version

[rustic gale]

This is the basic (free) bot, #4843. Note the white ticket avatar

This is the premium bot, #6207. Note the golden ticket avatar

[clever egret]

so i'll have to add the bot ticket tool premium

[proud talon]

Hello! In my ticket message, I am putting {userId}, but it doesn’t seem to be pinging the role. It just outputs {userId}. I also have other roles that I want the bot to ping, and I did the same thing as the other role, yet these roles are pinged. Any ideas?

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[gilded verge]

Hey @proud talon, check
the entire list of available variables can be found in Panel Configs->Panel Settings->Supported Variables 😊

[proud talon]

Alr, ty!

[cloud quiver]

How do i let users send pictures and links inside the tickets

[rustic gale]

Grant them the Embed Links and Attach Files permissions in Permission Options

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[rustic gale]

@cloud quiver

[violet nexus]

i need help

[gilded verge]

You opened the ticket and didn't ask for help there

[violet nexus]

how do i do tht

i dnt be on discord like tht

[gilded verge]

this is your ticket: --- -click this channel

[hasty sapphire]

uhh i Accidentally clicked the tickets

[brazen gulch]

Hiya, just wondering. Is there a way to make a ticket show the answers to the form (used to create the ticket) ?
Not sure if I'm being simple! Probably am.

So information is shown in the channel created here;

[fossil sleet]

Hello. I'm about to transfer a server to another owner. Do I need to perform any actions in TicketTool for it?

[tall dragon]

The Towns don't work doesn't let me interact with mine

[jade topaz]

.

[lunar solar]

Yes, so each question has a question variable:

so for each question the end number goes up by 1

so under ticket options you would add those variables in the embed for the form questions output. e.g.

Question 1: {create.form.1}

Question 2: {create.form.2}

Question 3: {create.form.2}

etc

[rustic gale]

The server owner always has dashboard access. No action should be needed

[jade topaz]

@rustic gale

hiiiii, oh oops anyways!
how do i make it so all the tickets go under one category!

[rustic gale]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[rustic gale]

@jade topaz Here's how

[jade topaz]

thank you so much!

[narrow pike]

Hello there how can i see the answers on the ticket form ? I've already seen the site there https://docs.tickettool.xyz/dashboard/panel-configs/form-options#usage-of-the-responses but I still haven't figured out how to see the answers on the form

[humble sequoia]

Pop-up Form

A discord Form allows you to let the user answer individual questions in a pop up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options.
In the new pop up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the discord form. This is a discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line and also the option to have the answer required.

Options:

Question Title: Your Question goes here
Question Placeholder: The placeholder text in the input field

Required: If enabled, the user has to answer this question, to submit the form
Multi-Line Input: Allows the user to input multiple lines

Minimum and Maximum Input: Set a minimum and maximum input value for the user

❗Display the answer ❗

To display the answers from the user, you need to go into your Panel Settings > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[rustic gale]

Look at “Display the answer” above

[narrow pike]

thank's i'll check 🙂

Ahhh ok i understand ty

[raw merlin]

@rustic gale

I want help How do I make the bot open the tick list?

I mean how do I do the bot

[rustic gale]

Please clarify your question...?

[brazen violet]

Hello guys 😊
I want to create a ticket tool log do u know how to do it?

@rustic gale

[rustic gale]

What do you mean by a ticket tool log?

$logs

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Settings ➞ Logging Options

Transcript Channel
Here you will choose the channel where @humble sequoia would send a copy of the transcript to

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Log when a ticket is closed
➞ Ticket Opened ➞ Log when a ticket is opened
➞ Ticket Renamed ➞ Log when a ticket is renamed
➞ Ticket Deleted ➞ Log when a ticket is deleted
➞ Transcript Saved ➞ Log when a ticket is saved

Select with (disable) or (enabled) which logs you would like

ﾠ

Premium Features

Direct Message Transcript ➞ Sends the ticket transcript to the ticket user whenever the ticket is either closed, deleted, or both.
Auto Save Transcript ➞ Saves the ticket transcript into to the transcript channel whenever the ticket is either closed, deleted, or both.

Below you can see an example of what the Logging Channel will look like as well as the Transcript Channel:

[rustic gale]

Here's the bot's logging options

[brazen violet]

Means to create a channel that shows when a ticket is opened or closed

[opal cradle]

Transcripts?

[brazen violet]

Yup

[opal cradle]

Its all in the embed above

[opal cradle]

This one

[dry blade]

i want the bot to when someone opens a ticket he tags a role, but i dont know how to do it

i know how to edit the opening message, but idk how to tag a role in the message

[rustic gale]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[rustic gale]

Include a role mention in the message text

[sharp pecan]

My server doesn’t show up on the server list when I go to manage servers

[humble sequoia]

━━ moved to ticket ━━

[deep inlet]

Global open ticket limit (Across all your panels) : in one day by all the members ?

[humble sequoia]

Global Ticket Limit

Unlike the regular Ticket Limit, the global limit will limit the amount of tickets a user can create at the same time for ALL Panels. When a ticket is closed again, the limit resets for that user.

To customize it head over to your Dashboard ➞ Server Configs ➞ Global Ticket Limit

Note:
This is not a limit for how many tickets a user can open at all times or how many tickets you can have open on the server in total. This is just a limit per user for open tickets.

[gilded verge]

check

[deep inlet]

so it's not for all the members.

[rustic gale]

Sadly, that functionality does not exist yet

[simple viper]

why can't I manage the ticket tool on the website? it just comes up Servers - (server not showing up? try relogging)
It looks like Ticket Tool isn't online or in any servers you have permission to access,Invite Ticket Toolor check it'sstatus

[warm garnet]

Do saved options auto-update for a panel that has already been sent to your server? For example, I updated the setting from the dashboard to pin the main ticket message once created. Will that auto-update for a panel that has already been sent to the server or will I need to re-send it?

[deep inlet]

i need premuim to write in panel ?

how

custom description on the panel ?

i think u need premuim

i think

https://docs.tickettool.xyz/dashboard/panel-configs/panel-options#what-you-can-edit

[rustic gale]

Re-send it with the Send butto or update it with the Update Panel button

[crude hedge]

So we at times we have to add a link into our tickets to use as proof. Problem is the link seems to die after awhile. Is there a reason for that? Thank you.

[stoic nimbus]

Hi ..

There is any one speak arabic here ..?

[rustic gale]

There is Arabic support in #🎫│make-a-ticket

[rustic gale]

Please describe your issue in more detail?

[stoic nimbus]

Oh no they will reply me after 24h ...

I have a small problem

When i need go to dashboard i have this

[crude hedge]

I'll do my best lol.
So basically we use the ticket tool to reprimand people. We use a reason wich includes a link that may be a video or a picture. If we try to view the link it's no longer valid (won't open anymore).
Hope that helps.

[rustic gale]

Relog: log out of the dashboard, then log in again

[rustic gale]

A link to where?

[crude hedge]

It may be a discord link or youtube etc..

[rustic gale]

If whatever you're linking to stops existing, of course it will become a dead link

That includes images and videos uploaded into the ticket itself

With premium, media uploaded into the ticket is saved along with the transcript, up to 8 MB

[crude hedge]

Strange Not sure how it becomes no existent.

[rustic gale]

When the channel is deleted, the media disappears along with the rest of the channel

[crude hedge]

Oh. Maybe that's the issue then. We do keep a transcript though.

Thank you though.

[rustic gale]

Let us know if you need any more help

[runic robin]

is there anything else I need to do to activate premium?

[rustic gale]

$pc @runic robin

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @runic robin. You have now been given the <@&535595160189403136> role!

Found 12 servers in total and 2 with premium and permission

[rustic gale]

Probably already active, are you having any trouble?

[jade topaz]

this get subscribed subv2 its for lifetime

@rustic gale

oops sorry

[humble sequoia]

━━ moved to ticket ━━

[compact tusk]

when i move a ticket from the category i set for category open and close it, it doesnt move to the category i set for category closed

is there a way around that

[rustic gale]

But if you leave it there and close it, it moves to the closed category correctly?

[compact tusk]

Correct

[rustic gale]

The bot may not have permission to manage channels in the category it's trying to move the channel from

Create a new channel in that category and type $debug to see what happens

[compact tusk]

Ok will try when i get the chance

I'm not sure if the character counter is broken or not, but it displays "24/250" yet I can't add anymore characters. This is on Ticket Embed Settings

It seems to cut off the last characters as well

[rustic gale]

Character counter may be broken unfortunately

[compact tusk]

no worries, just giving a heads up

[scenic plinth]

Character count doesn't display the proper counts, and is known of. However, it is still restricted to 250.

[spiral dune]

how do i make the link to a tickect i have a server but i cant get it to make tickects

[rustic gale]

1. Enter your dashboard
2. Create a panel
3. Send the panel to a channel in your server

Which step are you stuck on

[storm raven]

hi

i have problem

I changed the name of the ticket that will be opened, but it remains as usual. The ticket remains, not the seller.

[rustic gale]

Well, that's because you don't have premium enabled

The red means it's a premium-exclusive feature you don't have access to

[storm raven]

._. i want this how

How can i get it

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Buttons
Direct Messages
Ticket Automation
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[storm raven]

i don't have visa , paypal , mastercard

[rustic gale]

What payment methods do you have?

[storm raven]

no thing

[storm raven]

i don't have any payment 😦

[rustic gale]

Well

You can still get premium by voting

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Top.gg
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[storm raven]

@rustic gale how vote ?

$vote link @storm raven

[humble sequoia]

You can't link to yourself.. sillypants. =)

[rustic gale]

Click the links up there

[storm raven]

ok

top gg ?

i'm clicking vote in top gg

next ?

[rustic gale]

Redeeming
Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.

[storm raven]

next ?

[storm raven]

next ?

before 6 vote ? next

[rustic gale]

I'm sure you can read the rest of the embed

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: troll, ban evading
Moderator: @pale pilot

[storm raven]

Hello
i want make this how ?

[humble sequoia]

Pop-up Form

A discord Form allows you to let the user answer individual questions in a pop up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options.
In the new pop up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the discord form. This is a discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line and also the option to have the answer required.

Options:

Question Title: Your Question goes here
Question Placeholder: The placeholder text in the input field

Required: If enabled, the user has to answer this question, to submit the form
Multi-Line Input: Allows the user to input multiple lines

Minimum and Maximum Input: Set a minimum and maximum input value for the user

❗Display the answer ❗

To display the answers from the user, you need to go into your Panel Settings > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[lunar solar]

@storm raven ^

[opaque terrace]

Hey! I tried the new Form Options killer feature 🔥
Little bug: the message of the form doesn't appear on the ticket!

Also: How can I create a new button (I can't find the feature in the Dashboard)

Thanks for your help 🙏

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[opal cradle]

@opaque terrace

[opaque terrace]

Thanks for your help but I can't see the option to add an other button 😕

[iron night]

Gave +1 Rep to @opal cradle

[opaque terrace]

I want to add an other button, near my "Create a ticket one"

[opal cradle]

Ah

You will need to set up multipanels

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[opaque terrace]

thanks man!

[iron night]

Gave +1 Rep to @opal cradle

[opal cradle]

Wait

[humble sequoia]

Multipanels

Multipanels are panels with multiple buttons attached to them.

How to create a Multipanel

All users can combine multiple panels into one multipanel!

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

You can also watch this video tutorial.

[opaque terrace]

Perfect, thanks @opal cradle 👌

And for the bug on the Options Forms?

[storm raven]

what is problem ?

[opal cradle]

Its explained somewhere above I belive

[lunar solar]

it's not a bug

In ticket options in the ticket message section you need to include {create.form.1} in the description section of the embed

each question under the forms section has a Question Variable the number corresponds to the question. Forms can have a maximum of 5 questions so at the most you would have 5 question varibles:

{create.form.2}
{create.form.3}
{create.form.4}
{create.form.5}```

How you would structure it in the embed description under ticket options --> ticket message might be:

Response: {create.form.1}```
etc

@opaque terrace @storm raven

Read through:

[humble sequoia]

Pop-up Form

A discord Form allows you to let the user answer individual questions in a pop up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options.
In the new pop up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the discord form. This is a discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line and also the option to have the answer required.

Options:

Question Title: Your Question goes here
Question Placeholder: The placeholder text in the input field

Required: If enabled, the user has to answer this question, to submit the form
Multi-Line Input: Allows the user to input multiple lines

Minimum and Maximum Input: Set a minimum and maximum input value for the user

❗Display the answer ❗

To display the answers from the user, you need to go into your Panel Settings > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[storm raven]

bruh i don't know ._.

[fathom crypt]

Hey there lads! I am setting up the premium ticket tool and i was wondering if i can setup that the ticket tool automatically sends a file when a ticket is opened? Thanks in advance

[stoic nimbus]

Hi ..

Plz give me an answer

(the bot invited in my server)

[opal cradle]

@lunar solar whats the $ command for this embed?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[opal cradle]

@stoic nimbus check the embed above

[lunar solar]

$form

[opal cradle]

Thanks

[gentle scroll]

Hello. I have a support/question;
One of my Mods delete a ticket yesterday that I have to pull up so that way me and my Co-owner can look at. Is there a possible way to recover that channel?

[slender minnow]

if the ticket was saved (as transcript) then you can view the content

otherwise there is no way of recovering the conversation

[gentle scroll]

I did not save it as a transcript. RIP.
Thank you for the help, I was afraid that was gonna be the answer

[iron night]

Gave +1 Rep to @slender minnow

[jade topaz]

Can I limit the number of tickets which can be created through a panel

[onyx canyon]

wher i can find the self roles ?

[covert swallow]

Yes

[covert swallow]

#📂│information

[onyx canyon]

thx

[iron night]

Gave +1 Rep to @covert swallow

[jade topaz]

How

How to change created ticket channels category?

[lunar solar]

Without looking pretty sure it’s general settings at the top

[covert swallow]

Wait do you mean per user or in general

[covert swallow]

Not a feaute yet, its in development

[jade topaz]

In general like a lets say i set limit to 25
Then after 25 tickets nobody will be able to open them

[covert swallow]

There is not, you can put it in #💡│suggestions though

[lunar solar]

Ohh for @ everyone

I thought you meant individually

[unique sapphire]

Guys I have a problem with Ticket tool

[pale pilot]

I assume that's why you are here

[unique sapphire]

What can I do now?

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[weak oasis]

here you go

[muted marsh]

hi, how do i make a multiple pannel button options?

(free version)

[rustic gale]

Here's how

[humble sequoia]

Multipanels

Multipanels are panels with multiple buttons attached to them.

How to create a Multipanel

All users can combine multiple panels into one multipanel!

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

You can also watch this video tutorial.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[muted marsh]

thank you

[weary elk]

Hello, I'm trying to push out a ticket panel to a channel, but I'm getting this message even though the bot has admin perms:

I think the bot is malfunctioning.

Does anyone know how to fix this?

[rustic gale]

Hello. Do you still need help with this?

Actually, i just noticed you made a ticket

[humble sequoia]

━━ moved to ticket ━━

[quiet cape]

[cunning sage]

Why i got this, when i have adminstrator in so many server

And i relogging so many times

[rustic gale]

$pc @cunning sage

[humble sequoia]

Premium Check

I was unable to detect a premium server for @cunning sage.

Found 28 servers in total and 0 with premium and permission

[rustic gale]

Try typing $level in your server, in a channel the bot can see.

Then tell us what response you get

[sleek shuttle]

is there a way to set it up to not send this message after hitting "create ticket"

[cunning sage]

@rustic gale

Yes sir

[rustic gale]

Well, it says you're level 0

That means, despite whatever your roles are named or whatever you might believe about your permissions, you're not a server administrator

Get in touch with the owner or someone who is an actual administrator

And show them this:

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Sep 9, 2022, 8:21 PM

[jade topaz]

يا شباب لما اروح سيرفري واكتب $debug ما يصير شيء وحتى $help

[robust sandal]

Guys when I go to my server and write $debug nothing happens and even $help

Arabic (ar) → English (en)

[rustic gale]

There are many possible causes for that. You should make an Arabic ticket in #🎫│make-a-ticket

[robust sandal]

هناك العديد من الأسباب المحتملة لذلك. يجب عليك عمل تذكرة باللغة العربية #🎫│make-a-ticket

English (en) → Arabic (ar)

[cunning sage]

Yes sir, thnx u for helping

[rustic gale]

Good luck.

[amber jungle]

حل؟

[rustic gale]

You're doing that too fast.

[robust sandal]

أنت تفعل ذلك بسرعة كبيرة.

English (en) → Arabic (ar)

[rustic gale]

Wait several seconds and then try again.

[robust sandal]

انتظر عدة ثوان ثم حاول مرة أخرى.

English (en) → Arabic (ar)

[rustic gale]

@amber jungle

[amber jungle]

هلا

حل

[rustic gale]

@amber jungle

[spare fog]

Is there a way to limit the amount of tickets a category can have?

[covert swallow]

Theres the in built discord limit, beyond that no

You can limit the number of tickets a user can create though

[spare fog]

alr ty

[jade topaz]

is it possible to make limits on tickets opened for each panel?

[covert swallow]

Per user ye

[hot mortar]

hi i need assistance with the bot

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[hot mortar]

I have to set up the bot on the site but the site can't find the server is normal?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[foggy void]

How do u save ur transcripts?

[covert swallow]

You have to set a transcript channel in settings

They can save automatically if you have premium but, if you dont you can save them manually

[foggy void]

Is there a command to put so they are saved?

[covert swallow]

If you click the button they are saved

[foggy void]

Ik but I'm trying to put them on my transcript channel

[rustic gale]

Did you set up the transcript channel in Logging Options in your dashboard?

$logs

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Settings ➞ Logging Options

Transcript Channel
Here you will choose the channel where @humble sequoia would send a copy of the transcript to

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Log when a ticket is closed
➞ Ticket Opened ➞ Log when a ticket is opened
➞ Ticket Renamed ➞ Log when a ticket is renamed
➞ Ticket Deleted ➞ Log when a ticket is deleted
➞ Transcript Saved ➞ Log when a ticket is saved

Select with (disable) or (enabled) which logs you would like

ﾠ

Premium Features

Direct Message Transcript ➞ Sends the ticket transcript to the ticket user whenever the ticket is either closed, deleted, or both.
Auto Save Transcript ➞ Saves the ticket transcript into to the transcript channel whenever the ticket is either closed, deleted, or both.

Below you can see an example of what the Logging Channel will look like as well as the Transcript Channel:

[jade topaz]

Is it possible to attach a panel to an existing message instead of the bot posting it?

[jaunty mango]

Im having issues, My Ticket bot allows support tickets but wont allow application tickets. Any idea how to fix?

[gilded verge]

Currently not possible

[jade topaz]

Without sweat - thx.

[gilded verge]

Could you please send a screenshot of the error or show what you mean?
He left the server.

[mystic ruin]

How do I make it ping a role when a ticket is open?

Please @ me when someone responds

[rustic gale]

Include a role mention in the ticket message. Make sure it's in the Message Text field (otherwise it won't ping)

Here's where to edit the ticket message:

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[rustic gale]

And here's how to mention a role:

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[mystic ruin]

Do I just do {(role id}?

[rustic gale]

If the ID is 0123456789 include {0123456789} in the message text

@mystic ruin

[mystic ruin]

Oh alr tysm

[brazen gulch]

In ticket options; ticket message text. I am wanting to show;
User
Form question
Form answer

{user}
{?}
{create.form.1}

Anyone know how to get the form question in the ticket?
Looked everywhere in supported variables

[rustic gale]

Literally just copy and paste it

[brazen gulch]

ahahhahahaha

ffs. american taking milliondolla pen to space. Russians taking a pencil.
Mb. I should do this while not high.

[rustic gale]

No worries. None of this is obvious

Good luck

[brazen gulch]

❤️

[willow crane]

hi my server has ticket tool premium bot but its not responding

@rustic gale @gilded verge

[slender minnow]

didn't you read the rule no. 4 in #📂│information?

[willow crane]

no☠️ ☠️

[rustic gale]

Here's what you need to do, please read this information carefully

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[mystic ruin]

I did {Role number} and it does @ the role but it does not work

Please @ me when someone responds

[gilded verge]

are you sure? please check screenshot below 😳

[rustic gale]

Make sure it's in the Message Text

if it's in the Embed Description or somewhere else, no ping will be sent

[sturdy wharf]

How can I claim my tt premium

[gilded verge]

You mean premium for boosts, right?

[sturdy wharf]

Yes

[gilded verge]

Oh, you have an open ticket 😳

[sturdy wharf]

#1018219238944669849

[dapper grail]

Yo, anyone for my ticket ?

[humble sequoia]

━━ moved to ticket ━━

[faint merlin]

Can you generate a transcript on the website using https://tickettool.xyz/direct?url=attachmenturl

this random one worked but my html attachment urls dont

[rustic gale]

You don't generate a transcript on the website

That just grabs the file and renders it in your browser for you to see

If the file is gone, it won't have anything to render

The file itself isn't stored on Ticket Tool's servers

[faint merlin]

Meant generate a visual of the specified attachment URL

[rustic gale]

It's stored in your server, as an attachment in your transcript channel

[faint merlin]

The file exists, still getting a 404 error

[rustic gale]

If you delete the transcript message or the transcript channel, there will be nothing to render.

Hmm

That's funny.

Consider making a ticket #🎫│make-a-ticket so we can take a closer look

[faint merlin]

Okay

[rain fiber]

is there a way to make a ticket as admin but use a command or something to add someone to the ticket?

for example I make a ticket for person A and use a command so they can now join in?

[modest hinge]

$add [userid]

[rain fiber]

pog thanks!

[modest hinge]

example: $add 820807193782648864

[rain fiber]

ooh only the id? it's an extra step but would still be faster than what we're currently doing

[modest hinge]

yeah.

just command and the id for invite peoples to the ticket .

[gilded verge]

mention works too 😳

[modest hinge]

And for remove them use $remove [user id]

[rain fiber]

the mention did work!

❤️ thanks both you saved us a lot of effort

[modest hinge]

you're welcome 😉

[serene rapids]

Can I get a little help here. I am trying to use the form system but it doesnt populate the information into the ticket response

https://i.imgur.com/auEiQ2J.png

https://i.imgur.com/QawkwSL.png

[humble sequoia]

Pop-up Form

A discord Form allows you to let the user answer individual questions in a pop up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options.
In the new pop up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the discord form. This is a discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line and also the option to have the answer required.

Options:

Question Title: Your Question goes here
Question Placeholder: The placeholder text in the input field

Required: If enabled, the user has to answer this question, to submit the form
Multi-Line Input: Allows the user to input multiple lines

Minimum and Maximum Input: Set a minimum and maximum input value for the user

❗Display the answer ❗

To display the answers from the user, you need to go into your Panel Settings > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[plain surge]

Please read this information carefully

[serene rapids]

Thank you so much!

[plain surge]

No problem 👍

[serene rapids]

Another question: Am I able to add images to the embedded area?

[gilded verge]

required premium *on server

[humble sequoia]

What are the direct URLs?

A direct access URL is an easy to read URL that users can enter to get to a specific item, document, page, category, or perspective, in which our bot TicketTool can read and get it displayed in your 'Panel Message' or your 'Ticket Message'.

Where can I get them?

The recommended way is to use 'Imgur', you can signup within a few minutes and then upload the image you want, and copy the URL of the uploaded image and paste it into one of the four boxes. There are alternatives to this, such as other image or video storing websites or using 'Open Original' of an image and paste it in (please be aware that if your image is deleted, Discord will automatically delete the link to it in a few days). Please note this requires 'Premium'. Imgur

Sep 10, 2022, 11:05 PM

[plain surge]

And this is how you can add them incase you want to try it out using the 7 days free premium trial

[serene rapids]

I will give this a go! Ill sign up for the free trial now

[twin mulch]

Hey, everybody, can you help?

I have a ticket category on my server and after I close it, it does not move to the closed category

and I can't move the channel.

what to do?

[gilded verge]

Hey, does the bot have permissions in closed category? View Channel, Send Messages, Read Message History

[twin mulch]

Yes, the bot does not transfer exactly certain tickets, it transferred the rest, and exactly 2 tickets do not transfer to a closed category

[gilded verge]

in the panel, could you re-add the category of closed tickets?

[twin mulch]

and how do you do that?

[gilded verge]

there delete from category closed and add again:

on your server could you use the command $debug and send the link that you get from the bot?

[wind ridge]

السلام عليكم

لو سمحتو عايزه اعرف ازاي اضيف حد مسئول عن التكيت

اضيفو ازاي

[plain surge]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[plain surge]

يمكنك إضافة الرتبة، تكون رتبة سوبورت من هنا

[humble sequoia]

━━ moved to ticket ━━

[woeful nova]

I am trying to use the form on the premium version of ticket tool. Unfortunately, neither the questions, nor the ticket writer's responses are showing up in the ticket.

[humble sequoia]

Pop-up Form

A discord Form allows you to let the user answer individual questions in a pop up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options.
In the new pop up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the discord form. This is a discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line and also the option to have the answer required.

Options:

Question Title: Your Question goes here
Question Placeholder: The placeholder text in the input field

Required: If enabled, the user has to answer this question, to submit the form
Multi-Line Input: Allows the user to input multiple lines

Minimum and Maximum Input: Set a minimum and maximum input value for the user

❗Display the answer ❗

To display the answers from the user, you need to go into your Panel Settings > Ticket Options > Edit Ticket Message. In there you use the variable {create.form.x} and just replace x with the number of your question. For example, the response to Question 1 can be displayed with {create.form.1}. If you don't use this variable, the response from the user is lost.

[late granite]

how do i make it so normal members can’t close tickets?

[gilded verge]

Panel Settings->Button Options->Close Ticket Settings->add everyone to Disabled Roles or choose Support Team Only

[late granite]

tyy !!

[plain jacinth]

how can i make it so bots can add people to tickets, say if i said said something then the bot goes $add quit#0001 <--- currently it doesnt add the person, whys that?

[scenic plinth]

Visit server stats support server.... I have no idea how in the world you got here but find their support server and get help there.

Or you used the wrong command. That is not ticket tool.

[serene rapids]

Hi all, how do I create something like this? The buttons redirect to the same chat for that specific user only.
https://i.imgur.com/l1i8Oex.png

This is what ive replicated, but its just tickets that make channels....https://i.imgur.com/09MVIQb.png

[rustic gale]

That's a custom instance of Sapphire

Which is a different bot.

[waxen folio]

Hello, I would like to make a suggestion for the ticket tool developers, is this where I do that?

@rustic gale how do I type a suggestion in #💡│suggestions

[rustic gale]

You use the s!suggest command

In #🤖│bot-spam

[waxen folio]

Thanks

Thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[waxen folio]

You just fucking said to

[jade topaz]

how do i add a support member to my ticket

[covert smelt]

I think it is under general options

[rustic gale]

It depends on what you mean by that

You can set up support team roles in your ticket's settings

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[rustic gale]

But those settings won't be applied to old tickets, only to new tickets

And it's for roles only, not for specific users

If you want to add a specific user to a ticket, you should do it with the $add command

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[devout hill]

Does anyone know how to send transcripts to a channel?

Automatically

[lunar solar]

You have to set it to transcript on close or delete, the feature is under Logging Options however it is a premium feature

[devout hill]

I fixed it Thankyou

I have premium

[lunar solar]

Ahh interesting you should have the yellow role then

[devout hill]

How do I get it? Is it automatic

[lunar solar]

Should be linked to your Discord account via the website, mine was automatic from memory.

I unfortunately don't know how to force it sorry, one of the support staff should know though just wait for them to reply.

[devout hill]

Eh, a role isn’t that important to me

[lunar solar]

I would get it if I were you, premium support channel like this and premium tickets for priority

amongst other things

[devout hill]

Okay I’ll make a ticket then

[rustic gale]

$pc @devout hill

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @devout hill. You have now been given the <@&535595160189403136> role!

Found 9 servers in total and 1 with premium and permission

[jade topaz]

I’m having an issue where people can’t open tickets but I don’t see any reason they shouldn’t be able too

Figured it out don’t blackist @everyone role

[gilded verge]

Now that you've made sure that the user's role is not in Blacklist Roles, go to Panel Settings->Button Options->Create Ticket and check that the user's role is not in Disabled Roles

[molten echo]

hy
I lost a fruit to try to eat what do I do?
can you measure the same fruit?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[gilded verge]

@molten echo

[sonic mauve]

can anyone tell me how to merge two panels please?

[humble sequoia]

Multipanels

Multipanels are panels with multiple buttons attached to them.

How to create a Multipanel

All users can combine multiple panels into one multipanel!

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

You can also watch this video tutorial.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[sonic mauve]

okay thank you also when people open ticket the default name for the ticket channel is ticket-xxxx right....how can i change that?

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[modest hinge]

@sonic mauve See but its a premium feature.

[vivid rock]

Hello

[bleak fable]

HI

[languid pier]

Is there a way to make it so that only staff/support role can close tickets?

[lunar solar]

Button Options --> Close Ticket Settings --> Support Team only

[languid pier]

Thank you!

[iron night]

Gave +1 Rep to @lunar solar

[jade topaz]

how come whenever i change my button it simply goes back to what it was before?

oh nevermind lmao

[patent cave]

Hello got sky glass , been playing up deleted app and tried re installing but not accepting the info given on down loader app any suggestions

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[void ruin]

Does anyone know how to configure the bot that is called tickt-toll

[fallow ingot]

Refer to this

We provide support for Ticket Tool and no other bots.

Although I’d love to help you with this, I cannot.

[void ruin]

So bro I want someone to configure the tickt toll bot on my server

[void ruin]

So who can help me with this?

[fallow ingot]

Oh lol

I thought you said tic toc bot