🆘│community-support

[oak shuttle]

I think you're not reffering to the correct bot xD. TicketTool doesn't have ban members permission unless you gave it full perms.

[mint hamlet]

LMAO why would tickettool ban all members

[gilded verge]

Ticket Tool bot has no ban or kick command so it is completely impossible to break your server

we need actual proof of your words

[oak shuttle]

@snow fox Did you check the bot that raided your server's full tag and compare it with @pseudo glen ?

Could you show me screenshots from the audit log?

[real marlin]

@snow fox we already had this conversation earlier.

[oak shuttle]

Then we can't help you, but the bot that raided your server wasn't TicketTool.

[covert swallow]

It is physically impossible for Ticket Tool to have taken any punitive action against any user as at no point does it have access to the ability to kick or ban. Unless you can demonstrate irrefutable proof that Ticket Tool somehow got permission to kick and/or ban user, in addition to actually utilizing these permissions to execute a "nuke" on your server, your claims will be seen as unfounded and libelous.

[fresh grove]

Hi

Need help setup

[obtuse kraken]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[gilded verge]

Hi @fresh grove, or check video tutorial :>

[fresh grove]

Thanks!

[fresh grove]

fixed it now

[white bear]

I have the owner role in a server and yet am unable to see it in my server list

@rustic gale ||sorry for the ping but I am in a hurry|| can you help me?

[neon spire]

Hello, I would like to know how to create several panels here: Use select/dropdowns for ticket creation

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[gilded verge]

@white bear, Please make sure you have read the server rules [rule 4 #📂│information] and check message from bot

Hey @neon spire, I hope can help you

[neon spire]

thank you and how to edit this message :

[slender minnow]

It's not possible to edit that message, sorry

[iron coyote]

Hey wanted to know if it was possible to make two ticket messages that leads to two different kinds of tickets (a support like ticket for staff and a submission like ticket for staff and animators)

(Ping me for response please)

[real marlin]

https://www.youtube.com/watch?v=iybEh346Bz4

After each panel will be with different permissions that you need to setup.

[iron coyote]

Ok thanks for your time

[gleaming elk]

So how do I make a ticket channel on a sever that I have manager on but the boy is already invited

[real marlin]

Check the our docs https://docs.tickettool.xyz/

Yes?

[trim chasm]

#1013847579051700254

[gleaming elk]

How many servers can you use it on without premium

[real marlin]

Please wait and someone will answer your ticket.

[real marlin]

Unlimited

[trim chasm]

Hi, I want TicketTool to set permissions for the user (when they create a ticket) so that the user can use slash commands. I tried going thru User Opened Permissions but it didn't help since it didn't have permissions for slash commands.

[real marlin]

maybe because your friend actually did something.

Your ticket was closed for been empty.

Next time please write your issue.

[trim chasm]

hmm?

[real marlin]

A ticket is open, please wait.

Are you talking about the person that don't know how to take a screenshot, uses a TV, plugs the keyboard and mouse with magic, refuses to collaborate?

Sorry we are not compatible with magic.

[trim chasm]

Ok ill close it

[trim chasm]

Hi, I want TicketTool to set permissions for the user (when they create a ticket) so that the user can use slash commands. I tried going thru User Opened Permissions but it didn't help since it didn't have permissions for slash commands.

Ticket closed

Feel free to help me DoctorSneaky

DoctorSneaky?! 😢

[rustic gale]

Yeah, sadly that's currently not possible

[trim chasm]

ok

[rustic gale]

Next version of the bot will have that capacity though

[trim chasm]

Ok

[jade topaz]

ممكن سؤال؟

[real marlin]

if you can ask in english will be great if not feel free to ask and i will try.

[jade topaz]

ماذا تقول؟

انا لا افهمك

[real marlin]

إذا كان بإمكانك أن تسأل باللغة الإنجليزية ، فسيكون ذلك رائعًا إذا لم تتردد في السؤال وسأحاول.

[jade topaz]

اشكرك لفهمي حقا

انا اريد السؤال عن اذا كان بامكاني ان اظهر التكت للشخص الذي اغلقها
فهمت؟

[real marlin]

أنا لا أتحدث العربية ، لكن يمكنني أن أحاول مساعدتك في ترجمة جوجل.

[real marlin]

المترجم معطل بعض الشيء ، يرجى فتح تذكرة هنا:

#🎫│make-a-ticket

واختر اللغة العربية ، سيكون معك متحدث بطلاقة قريبًا.

[jade topaz]

Iam open thes

انا اسف لغتي الانجليزية سيئة

[real marlin]

لا مشكلة ، إنها الآن مسألة انتظار وسيتواجد شخص ما معك قريبًا.

[jade topaz]

Ok thank

[quiet cape]

سلام عليكم

[jade topaz]

Can I make a ticket that’s already created moved to a different category?

[real marlin]

Yes, manually move it.

[rough zenith]

hey! how can i change the language of the bot from english to some other?

[rustic gale]

By manually translating the messages. Sad, but it's the only option currently

[mystic hound]

You can use $transcript @ user

If you have premium, you can also enable auto-DM transcripts to have it done automatically

[covert swallow]

light i was halfway to typing "we know", before seeing your message properly

[sterile crest]

is ticket tool down

[covert swallow]

Yes

[sterile crest]

thanks

[covert swallow]

#📣│bot-news

[sterile crest]

oh im ever so sorry for asking i did not read that 100% my fault

[plain surge]

Ticket Tool is undergoing a restart. Please be patient as the bot gets back up 😊

You can check #📣│bot-news for updates

[olive gull]

بوتكم الزق طافي

[faint onyx]

تشوف

[gilded verge]

#📣│bot-news

[olive gull]

يب مسوي مسابقة ومحد يقدر يشارك ديم

[jade topaz]

Where can I find ticket tool premium codes?

[covert swallow]

You get premium keys through boosts, and purchasing premium via crypto

[narrow surge]

the bot shows as offline but online in a diffrent server

[scenic plinth]

#📣│bot-news

[jade topaz]

This guy said a curse word. I would like to report him.

[covert swallow]

Unless its a slur we dont tend to take action on those

[narrow surge]

we dont have premium it doesnt show my server in the dashboard but its in still in the server

[scenic plinth]

Now read pins, I'll delete that after, thanks :)

[narrow surge]

oh im sorry

[cosmic canopy]

@everyone why is the ticket bot down??

[covert swallow]

Dont ping people

Jts restarting

[cosmic canopy]

Sory

[shrewd gyro]

Hey! Sorry to bother, but is the bot down momentarily?

[shrewd gyro]

oh wait...

[deft pewter]

Isn't the bot offline?

My server is currently offline.

[idle haven]

Read 2 messages above

[rustic gale]

#📣│bot-news

[cosmic canopy]

He is offline at my server

But not here tho

[tough flame]

[rustic gale]

I'm going to keep spamming #📣│bot-news until people stop asking what's up with the bot

[tough flame]

[cosmic canopy]

@rustic gale stop :)

[teal grail]

Need help

[idle haven]

#📣│bot-news

[teal grail]

My ticket boot is off

[cosmic canopy]

@iron night why not

[shrewd gyro]

my bad 💀

[tough flame]

Ese inglés pa

Oupen inglish

[teal grail]

Oi.

The boot ticket on my server is offline

[tough flame]

Yes

[jade topaz]

In my server is offline

[elfin ruin]

You guys are not the only one

read #📣│bot-news

[plain surge]

Ticket Tool is undergoing a restart. Please be patient as the bot gets back up 😊

You can check #📣│bot-news for updates

[stable frost]

So it's completely normal the ticket tool interaction fails atm from what I understand?

[vestal nest]

?

[rustic gale]

It's going to be failing because the bot is down. As soon as the bot is back online it will start working again

[plain surge]

Ticket Tool is undergoing a restart. Please be patient as the bot gets back up 😊
You can check #📣│bot-news for updates

~

البوت بيسوي رستارت حاليا، و سيكون اونلاين في بضع دقائق.
من فضلك كن صبوراً، يمكنك متابعة #📣│bot-news للمستجدات

~

Le bot était redémarrer, il sera en ligne pendant quelques minutes
Vous pouvez suivre #📣│bot-news pour les nouvelles

[deft pewter]

Now active thx

[scenic plinth]

You could also read pins :)

[jade topaz]

hello y'all! appears to me that the Primary bot is down in my server, not that i need it or anything but i thought id report it.

[open fern]

Hello guys

[scenic plinth]

Hey yall! It appears the pins is on the top of your screen, you should read them!

[open fern]

So I started using the tool but noone except the management can create a ticket and I cant figure out how to do it myself, I already went into setting>button options and then to give permission to create a ticket to everyone but it still doesnt work

[gilded verge]

Hello, please make sure you haven't added the role of a user who wants to open a ticket to the Blacklist Roles (Dashboard->Server Configs)

Also note that this could be due to the roles you have added to the Allowed Roles or the Disabled Roles (Dashboard->Panel Configs->Panel Settings->Button Options->Create Ticket Settings)

[high oyster]

Jeez it’s been a while since I’ve been here let’s see if I still got the skills, anyone need help from a experienced discordian?

[rustic gale]

Also make sure the bot is online, as it's currently undergoing a reset.

[open fern]

I got everyone under allowed roles and none under disabled roles

And the should be working fine I guess

the bot*

[rustic gale]

Is Support Team Only enabled?

Also yeah, blacklisted roles

Blacklisted roles are in Server Configs in your dashboard

Any blacklisted roles will be unable to create tickets no matter how the button options are set up

[stone root]

where does the form answer go?

[silver shadow]

/ticket

[teal grail]

$delete

[jade topaz]

ur a little unhappy aint ya

[scenic plinth]

No need to attempt to be toxic 🙂

Also, hate to be that person, but next time, rule 4 🙂

[rustic gale]

You include them as {create.form.1} or 2 or 3 and so on in the ticket message

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[foggy void]

How do u set up the bot so u have to press a button to make a ticket?

[obtuse kraken]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[gilded verge]

@foggy void, or check video tutorial

[leaden cradle]

Help please

[rustic gale]

You left something empty that can't be left empty.

[leaden cradle]

Thanks

[fossil cargo]

Help

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[fossil cargo]

@gilded verge

Sorry

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[fossil cargo]

The problem is, should he have these powers?

[gilded verge]

yes, here explained

[fossil cargo]

I will try it

can I ask you?

[gilded verge]

about...?

[fossil cargo]

Can I edit this? Marked in red!

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[fossil cargo]

edit to:To creat Ticket React With 📩

[gilded verge]

so you need change embed description

[fossil cargo]

Tnx

[stone root]

Thank you so much friend!

[iron night]

Gave +1 Rep to @rustic gale

[copper mountain]

Can someone help ? I'm trying to add a thumbnail to the ticket tool for my server, and it never loads. it's a link pointing directly to the image.

[rustic gale]

Where is the image hosted?

[copper mountain]

imgur

[rustic gale]

What's the file format?

[copper mountain]

png

[rustic gale]

When you copy the link make sure it ends in .png

What's your server's ID?

[copper mountain]

you think because it's newly uploaded?

[copper mountain]

1012193821917970502

[rustic gale]

Give me a few mins

I checked

Go back to the Edit Panel Message menu and make sure the url is entered correctly

Then update or re-send the panel

[copper mountain]

Works like a charm tysm!

[tardy pagoda]

Help

I don’t know how to setup

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[fallow ingot]

@tardy pagoda

[bitter lava]

why can't the bot see the server?

I have tried all options

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[bitter lava]

Why?

The bot has all the rights

I have all rights on this server

[gilded verge]

@bitter lava, ?

[bitter lava]

I am Ukrainian, so I am writing through a translator

[gilded verge]

so log out and lock back in on dashboard

worked? 😳

[bitter lava]

I will try now

does not work

you can go to the server and help

?

[gilded verge]

no

[bitter lava]

And then what does he do?

[gilded verge]

on your server please run command $level and show response from bot

[bitter lava]

I will try now

need level 6?

[gilded verge]

nope

[humble sequoia]

https://tickettool.xyz/manage-servers

[gilded verge]

open this link directly in your browser, not like you did in the video, but in your browser. copy it yourself etc.

(copy link->go to browser->paste link->log in to discord)

[bitter lava]

It works thanks(◍•ᴗ•◍)

[gilded verge]

check **rule 2 in #📂│information ** 😕

Wrong channel for general chat

i saw that

stop

You're breaking the server rules, I'm not gonna help you

Stop pinging me

[frozen mural]

aswell, as these people are here to help please try and avoid pinging them.

[gilded verge]

yup, this is #🆘│community-support but he is toxic and still deletes his messages so i don't help him

[frozen mural]

Sorry i thought this was general apologies.

[gilded verge]

its okay, you need help?

[frozen mural]

@short thistle If this is the case, no points coming here for support then! Please refrain from toxicity and abusing the servers rules

How can we help?

can you elaborate?

Can you tell me more information about the problem.

what did you do / trying to do

yes, let me read please.

Give me 1 minute please.

I believe you have to go onto the dashbaord and selet the option / options with the role once the ticket is closed to access the ticket.

sorry?

yuo have so many questions?

@short thistle I have a feeling you are not actually having these problems.

Keep abusing here and your access will be removed.

[covert swallow]

Charlie, please do not threaten punitive action you have no way of executing.

[frozen mural]

i do believe since this is no way to ask in a sorten way since these look very suspiscious if they are not even on the correct section

[slender minnow]

Onr way would be to add them as support team role or as additional role

Second way would be to use $add command

Answering this, make sure your server has a premium plan

$pc @short thistle

[humble sequoia]

Premium Check

I was unable to detect a premium server for @short thistle.

Found 3 servers in total and 0 with premium and permission

[slender minnow]

I dont think so

1. Share the error ss please
2. You can edit the ticket message to your requirement
3. Relog

quick question, are you facing all those issues?

What device are you using?

[iron night]

Gave +1 Rep to @slender minnow

[humble sequoia]

━━ moved to ticket ━━

[edgy panther]

I need help in my server people are saying they don’t have permission to open up a ticket how do I give them permission

[fallow ingot]

Hey! There can be a view reasons this error can occur, here are the most common:

> Member role is blacklisted, or any other role's member(s) have. Check server configs.
> Create ticket button is enabled to Support team only

If it isn't any of these above, ping me and we can look into it further. :)

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[fallow ingot]

There are the instructions to check if you have any blacklisted role's set ^

[outer edge]

Is there a way to stop the bot from posting updates in the server ?

I did ask in general I didn’t know where to ask

[scenic plinth]

Do you mean things from #📣│bot-news?

[outer edge]

Like when you get a notification from the bot saying it’s down and that

[scenic plinth]

You would have to remove the web hook in the channels settings.

[outer edge]

So that’s the only way ? There’s no short way ?

[trail niche]

What y'all talking about

[solid stream]

We are TACAOS!

[shut bolt]

TACOS!

[junior ridge]

Is there any way to make it so only a support team role close the ticket?

nevermind i got it

[devout spindle]

is there a way to ping roles once someone opens a ticket? i've been having an issue where it only does this (image)

[royal wolf]

is there anyway to get closed tickets back if they were closed by the admin?

[slender minnow]

Refer the response below

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[slender minnow]

Just use the variable in ticket message ^

[devout spindle]

Tinny already helped me but ty tho

[iron night]

Gave +1 Rep to @slender minnow

[hot smelt]

hi guys, is it possible to relocate the tickets? bc it kinda making other dc categories at the bottom?

[odd elm]

Help

I lost 46m I lost my profile and all my skills

[pallid nexus]

فيه دعم عربي؟

[lilac cedar]

يب

[lone cave]

هلا

في احد عربي ولا لا

@Ahmed.#5858

[lone cave]

احد عربي يارجاله

??

[plain surge]

مرحبا @lone cave
من فضلك حاول الخطوات التاليه

[humble sequoia]

لا تستطيع رؤية سيرفرك في لوحة التحكم؟

غالبا ستحتاج إلى إعادة التسجيل. انظر أدناه لمعرفة الخطوات الخاصة بكيفية إعادة تسجيل الدخول

كيفية إعادة التسجيل في لوحة التحكم.

اولا، يجب ان تذهب الى لوحة التحكم. اضغط على صورتك الشخصية في الجهة اليمنى اعلى الصفحة. بعد الضغط عليها، ستجد زر بمسمى Logout يجب ان تضغط على هذا الزر. ثم سجل دخولك مرة اخرى.

ملاحظة:

تحتاج ٣ اشياء لتستطيع الدخول الى لوحة التحكم
اونر السيرفر (المستوى: 6) .1
صلاحية الادمن (المستوى: 4) .2
رتبة لوحة التحكم (المستوى: 2) .3

تحذير: تستطيع معرفة مستواك بأمر $level في سيرفرك

مستوى صلاحيات المستخدم مع تكت تول
مستوى صلاحية المستخدم: 0 (User)
```» اذا ظهر ان مستوى صلاحيتك  **0**, ليس لديك اي من ال**3** مستويات المذكورة اعلاه للوصول الى لوحة التحكم

**انظر الى الصورة ادناه لشرح كيفية اعادة تسجيل الدخول**

[rancid lance]

hi .I need some bot ID .

[jade topaz]

Help

[plain surge]

Can you explain your request a bit more?

[jade topaz]

Sure

I'm trying to make a server but I need people to join but I don't have any friends

Will u help me

[rancid lance]

I need an ID to turn on moderation for one bot

[jade topaz]

What id

[lone cave]

@plain surge اقعد احاول مايضبط عزيزي

[fallow ingot]

We’re a support server for a Discord bot, we do not provide any sort of growth advise. Nor are we going to advertise your server for you.

You can join other communities to connect with people and maybe they’d ask for an invite and extend that out to others.

[plain surge]

Is your question regarding Ticket Tool?

[plain surge]

ممكن ID سرفرك

[lone cave]

@plain surge سوف اعطيك اياه فالخاص

@plain surge من فضلك افتح الخاص

[plain surge]

بفتحلك تكت

[humble sequoia]

━━ moved to ticket ━━

[lone cave]

@plain surge وين

[jade topaz]

Can u help me

[radiant helm]

why isn’t the $ prefix working

[covert swallow]

If you tell us what you need help with

[covert swallow]

Did someone in your server change the prefix on the dashboard?

[jade topaz]

I cant find people to join my server

can someone help me with that??

[whole lotus]

heyy, im having trouble finding my server on ticket tool website, i tried reloading and relogging but still diesnt work, what should i do?

[tropic delta]

It says I have 1/1 ticket open. How do I bypass it?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[covert swallow]

For bobbyy

[covert swallow]

Increase the ticket limit in your dashboard

[tropic delta]

alr

But I don't own the server can I still do it?

[covert swallow]

Do you have access to the dashboard?

[tropic delta]

yh im on the website

[covert swallow]

Can you access the server's dashboard?

The one you have the ticket limit in

[tropic delta]

no

[covert swallow]

Then no you can not change it, the server staff set the limit as 1 for a reason

[tropic delta]

ok

[whole lotus]

thanks

[iron night]

Gave +1 Rep to @covert swallow

[cedar blade]

Help me

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[cedar blade]

I cant see bot

[humble sequoia]

━━ moved to ticket ━━

[hardy shadow]

Help me

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[humble sequoia]

━━ moved to ticket ━━

[lofty lodge]

help me

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

━━ moved to ticket ━━

[jade topaz]

help me

[restive meadow]

please help me figure it out, my server is not displayed in the bot settings, what is the reason for this?

[thick heron]

log out here

then log back in and it should work 👍

[restive meadow]

Thanks

[thick heron]

np

[wintry jetty]

will ticket tool switch too slash commands ?

[rustic gale]

Slash commands will be implemented, but a switch won't be necessary

[merry tusk]

Hi! wheneverrr someone trys making a ticket it tells them they dont have permission to do so, can someone help me out? 🙂

[rustic gale]

It's likely that you blacklisted a generic member role in Server Configs

Check your blacklisted roles in Server Configs and make sure “everyone” isn't there, or some generic member role that every member is supposed to have

[cedar blade]

Help me

[scenic plinth]

We have told you multiple times, we cannot help you if you do not explain your issue. And this does not mean ping us, or ghost ping us. Thanks.

[rare ledge]

Heyyy, I want to add a role (mod) to be able to see created tickets but mods don't have administrator permissions, how do I do that?

[scenic plinth]

In case you did not read that, which I presume you did as you replied to get support from me, please avoid pinging staff.

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[summer zephyr]

Where do I make it where the ticket doesn't auto delete when closed

[mystic ruin]

How can I change the description of a ticket? Like can I ass a format?

Please @ me when someone responds.

[rustic gale]

Enable “Two Step Ticket” in your panel's settings -> General Options

[rustic gale]

What do you mean by “the description”?

Oh, you opened a ticket

[humble sequoia]

━━ moved to ticket ━━

[summer zephyr]

tysm

[mystic ruin]

When i say s!suggest and my suggestion it does not work.

[rustic gale]

It does work, your suggestion has been received and is now awaiting review

[craggy citrus]

Opa

[white bear]

How to give an user a level 4 permission

I meant how to promote the member from level 0 permission

[rustic gale]

Give them a dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Sep 1, 2022, 3:37 AM

[trim jacinth]

hello, can someone tell me why it doesn't show closed and deleted in dropdown?

[craggy geyser]

Recent additions seem to have caused a dashboard bug. The developer has been notified

[trim jacinth]

ah, I see, thanks for helping!

[celest bramble]

Someone help me how to set up ticket tool bot

[quick thicket]

pls help me

[lone cave]

احد عربي يارجال

[unique roost]

I have an issue with ticket tool. So I have people send in their ID for access to an adult server and I'm JUST finding out the transcript doesnt show the image when I go back into it. is that normal?? I kind of want proof that someone is 18 should I ever end up getting in trouble

[craggy geyser]

It's due to how discord handles it. We don't save it on our servers, it is all saved on discord and so when the channel is deleted they delete attachments.
The premium bot will save up to 8mb per ticket but you would need premium

[unique roost]

so essentially, the reason why the image doesnt save is because it exceeds the memory the channel provides?

[craggy geyser]

If using the premium bot yes. If on the free bot, I don't know if that saves anything. I know it didn't at first but not sure if it was added at a later date

[unique roost]

oh okay. Yeah as of now it doesnt save. Like the attatchment at an equivalent shows like an unloaded picture and when you click it essentially an error appears

but buying premium will more likely save the image when I transcript it?

[craggy geyser]

It should do. As well as giving other customisation

[unique roost]

interesting. I may consider that at a later date

[lone cave]

احد عربي يارجاله

[craggy geyser]

It will also allow you to send the transcript to the users if they want proof they have sent it

[robust sandal]

an arabian one guys

Arabic (ar) → English (en)

[craggy geyser]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[unique roost]

thats awesome. Thank you very much and honestly I may consider buying at a later date

[tardy solstice]

without primium aс, how can I remove it so that not all users see the ticket and can make changes?

[craggy geyser]

$kv

[humble sequoia]

How to hide tickets from everyone

Head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Permission Options ➞ Edit Everyone Roles Opened Permissions

NOTE that @everyone can type aswell if it has permissions to send messages

[restive ice]

heyy, i want to make someone to claim the ticket to not make to many ppl take it can someone answer me?

also i didnt mean to open ticket i though i will make smth like custom

anyone?

oh and another thing how to make when someone open a ticket the ticket meantions a specific role

[slender minnow]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[slender minnow]

@restive ice refer above for mentioning ^

[slender minnow]

claiming is a premium feature

$help claim

[humble sequoia]

How does the claim command work?

Ticket Tool claiming is a premium only command that allows your support team to claim tickets and have the ticket renamed, changed permissions or moved to another category

[humble sequoia]

━━ moved to ticket ━━

[scenic plinth]

You don't accidentally ping like that, especially since it's funny the last person pinged a manager and said the same thing. Look at your ticket and wait for someone :)

[craggy geyser]

Yeah. It's no accident. They want to be spotted. Some people get a kick out of trolling

[scenic plinth]

That was the intent of my message..

[robust sandal]

An Arab one, man.

Arabic (ar) → English (en)

[jade topaz]

hey guys

[fallow ingot]

hi

[jade topaz]

so whenever a role other than admin opens a ticket, it cant see the ticket

only admin can see the ticket

[fallow ingot]

Have you added the role as support?

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[jade topaz]

but the person who opened it cant

[fallow ingot]

ohh okay.

So not support staff.

[jade topaz]

staff can see the ticket but normal person cant

[fallow ingot]

Go to permissions options can be found via this path Dashboard > Panel Configs > Settings > Permissions Options > User Opened Permissions and make sure the permissions aren’t set to ❌

[jade topaz]

ok ima try it out

its like, when a normal person opens the ticket, the channel doesnt pop up for him

but for staff it does

My discord account got disabled

how do i transfer my premium to another account

[humble sequoia]

━━ moved to ticket ━━

[fallow ingot]

Hi sorry

Can you move to a ticket please and I’ll help you :)

[covert swallow]

We are aware of @pseudo glen being offline in a number of servers. The developer is aware of the issue. It is a Discord side problem due to the deployment of privileged message intent across the platform. All downtime issues should be resolved soon.

[jade topaz]

ok

[covert swallow]

\

[bronze hollow]

Help

[bronze hollow]

U can't

[bronze hollow]

Then go to support

@pale pilot

Oh oops I accidentally ping, don't ban me plz

[pale pilot]

Long Time no see

[bronze hollow]

Can you help me, how to find ping role Id

[pale pilot]

What?

Can you take a screenshot of what you mean?

[bronze hollow]

Wdym

[pale pilot]

Idk wdym

[bronze hollow]

What

[scenic plinth]

no

[pale pilot]

Yes

[scenic plinth]

maybe

[shut bolt]

Perhaps

[pale pilot]

Probably

[bronze hollow]

Help

[bronze hollow]

Help

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[bronze hollow]

$pc @pale pilot

[humble sequoia]

Thank you

Thank you for continuing to support Ticket Tool @pale pilot.

Found 2 servers in total and 1 with premium and permission

[bronze hollow]

Accidentally ping again

$pc @humble sequoia

[humble sequoia]

Who are you?

Either you're a bot or a phantom, because I can't find you!

[bronze hollow]

$pc @pseudo glen

[humble sequoia]

Who are you?

Either you're a bot or a phantom, because I can't find you!

[bronze hollow]

@pale pilot hi

Oops accidentally ping

[jade topaz]

Help

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

why wait for 30 minutes on the dashboard?

[rustic gale]

Where does it say to wait for 30 minutes on the dashboard?

[scenic plinth]

You might be reading the outage message.

[jade topaz]

Ok

[tough jacinth]

!forms

Como se hace😭

[jade topaz]

Help

[tough jacinth]

En Spain

[thorn heath]

No

is an english server sorry

[tough jacinth]

Cuál es el spain

0 englis

[shut bolt]

Vete a Form Options dentro de los ajustes del panel

He isn't helping you, he's asking lol

[tough jacinth]

Gracias

[shut bolt]

[thorn heath]

Oh I see 😄

[jade topaz]

Help

[tough jacinth]

Vale vale te agrego y te uso de traductor 😂

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[shut bolt]

Si llegas a necesitar ayuda dirígete a #🎫│make-a-ticket y puedes crear ticket en español

[tough jacinth]

Vale vale

[jade topaz]

Ty

[iron night]

Gave +1 Rep to @humble sequoia

[inland quarry]

How do I change open icons with multipanel? I keep changing them then re linking to the multipanel but its not working when i resend the ticket tool

[gilded verge]

You probably changed the icons well but for this to work your server needs to be premium

- you have premium so you can change
- you can change but there is limit
- required premium

[inland quarry]

Ohhh

Okay that makes sense, thank you!

[languid yoke]

@quaint walrus

[quaint walrus]

@languid yoke this is what is suppsoed to show up. If nothing ahowed up, that means your bot isnt registering your command or it's not allowed to send messages.

If your prefix is not $ then the bot will not register $vote as the command. Hence why i asked you what your bot's prefix is. Anyway its better to make a ticket or ask here

Like my custom prefix is ticket!

So thats why it showed up

[languid yoke]

What prefix do i use then

Cant i just add ticket tool premium

[quaint walrus]

What do you use to write commands for the bot

[languid yoke]

/

[quaint walrus]

Then try /vote

[languid yoke]

Didn't work

How do i make the ticket tool send messages

[quaint walrus]

Well anyway, ask whatever questions you want here or make a ticket.

I cannot help you from this point on

[languid yoke]

When i make a / , all bots are there but i there is no commands for tickettool

[quaint walrus]

(I am just a regular member not support)

[languid yoke]

Here , what now?

Voted , what now? I dont see a premium

[quaint walrus]

Read the reedem section in the first screenshot you sent

[languid yoke]

I need 6 votes?

[quaint walrus]

Yes

[languid yoke]

Oh hell naa

[quaint walrus]

You wanted to try it for free. 🤷‍♀️

Thats the way to try it for free

[languid yoke]

Cant i just use premium bot from the server here , i want to invite him , can i like test him

[quaint walrus]

Anyway make a ticker and ask all your questions #🎫│make-a-ticket

Someone will get back to you. Like i said, I'm just a regular member so i cant help you fully like they can

[chrome sedge]

I was told the claim ticket feature is premium only. Does this feature also prevent other mods from seeing the ticket once its been claimed?

[rustic gale]

It can be set up that way, yes

(Unless they have the Administrator permission. Server administrators cannot be prevented from viewing all channels in the server by any means)

[chrome sedge]

Awesome, I'll buy the premium right now. Thank you @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[chrome sedge]

Oh, sorry

[rustic gale]

Eh, i'll take it!

[chrome sedge]

So I just bought the premium version. Does the premium bot join my server or how does it work exactly

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[lilac girder]

Kindly follow the above instructions

[idle folio]

How do I put this in my server?

@pseudo glen

[opal cradle]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[jade topaz]

Hi outsider, is automated support (like the buttons in #📌│automated-support) a premium feature?

I want to know if the bot can create ephemeral messages.

[snow lintel]

Hi
i bought ticket tool premium but idk how to move it to my server

should i do like this or what

i already have the normal one but i want to replace it with the premium one

[granite magnet]

Hi, is there a reason Ticket Tool would change the location that tickets are opening to? Usually they open under support but now they are opening right at the top of the server?

I'm not sure if it's related but I have just added Wick to the server too

[quasi cliff]

Simply select the server in drop-down for Premium and you're done

[quasi cliff]

Do you have 50 channels in that category?

[granite magnet]

No

Only have about 10 open I think

[quasi cliff]

Check if Ticket Tool has perms in that category

[quasi cliff]

Total channels can not exceed 50 in a category

[snow lintel]

i didnt understand
where i can find The drop-down ? 😅

[quasi cliff]

Just select it there and click Save ^

[snow lintel]

and then i just re send the panels?

[quasi cliff]

Was that server selected already

Also did you change bot or edit Panel message? If you didn't then you don't need to resend

[snow lintel]

i dont know how to explain the prob
but , The premium bot not joining my server

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[quasi cliff]

You'll have to invite it

[snow lintel]

Thats what i needed
Thank you so much

thanks @quasi cliff

[iron night]

Gave +1 Rep to @quasi cliff

[rustic gale]

That's a custom instance of <@&977951598850506765> ( @obtuse kraken )

[true shadow]

hi i dont found my serv idk why

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[plain surge]

Try these steps @true shadow

[true shadow]

OH thx its work

[iron night]

Gave +1 Rep to @plain surge

[plain surge]

No problem 👍

[granite magnet]

Can I check - what perms does it need specifically?

[plain surge]

$perms

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[jade topaz]

ho do i send a msg like this when some one opnes tickets?

[jade topaz]

thank you!

[iron night]

Gave +1 Rep to @rustic gale

[sick narwhal]

Hey guys
need a advise for my ticket, i want to make not only devs but mods able to read the tickets, do you know how to?

Please 🙂

anybody?

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[scenic plinth]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[snow lintel]

How can i send the panel msg from the premium bot?

[plain surge]

First you need to invite and enable the premium bot, as shown below

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[plain surge]

Then follow the steps below to send the panel

$help send

[humble sequoia]

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

[plain surge]

After that you can delete the previous panel message sent by the free bot @snow lintel

[snow lintel]

Thanks @plain surge

[iron night]

Gave +1 Rep to @plain surge

[prime bridge]

Sopley#5878 has been warned!
They were notified via dms.

[languid yoke]

I need support

Warned , wtf

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[gilded verge]

If you are asking for help, don't do it on many channels. Remember that you still have an open ticket so if you no longer want help there, first close it and then ask here 😕

[flat bridge]

Hello there, is there potentially a way to make it so tickets need a "confirmation" to be created? I have so many users who accidently open tickets because they are curious

[fallow ingot]

Wasssup! There is a way which I use and works pretty good. That is to enable forums and ask for a reason on ticket creation.

[flat bridge]

Thats a interesting way to handle it so that means on bot side not at the moment?

[fallow ingot]

It would look something like this:

[flat bridge]

Ooooh

[fallow ingot]

yeah quite cool eh

[flat bridge]

Yeah I actually like that I shall take a look thanks for that proposal

[fallow ingot]

No worries, let me know if you've got any questions in regards to it.

[flat bridge]

Works fantastic thanks @fallow ingot for that!

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

No problem, happy to help where I can :)

[kind ginkgo]

@severe path ich hab gerade nh nachricht geschrieben..
die hab ich dann noch paar mal nachbearbeitet und dann hat der @prime bridge gemeint 'similar message spam'
jetzt is sie weg :(
könntest du die noch mal reinschicken?

[severe path]

hey,
i've got a kind of a problem..
i set the categories for closed and openedlike this but if i click on the close button, the closed ticket won't be moved to the other channel...
idk what to do and why it does this
on a different server i set the settings the exact same way and it works perfectly fine

it does move the closed ticket to *archivierte Tickets* tho but only after i clicked on Delete
any help?

[kind ginkgo]

danke

thats the image i attached

[severe path]

öffne doch einfach ein deutsches Ticket

[kind ginkgo]

[humble sequoia]

━━ moved to ticket ━━

[worthy violet]

how I remove visa from website
its get payed from him self

@mystic hound

[jade topaz]

Hello, I did not have any problems when I installed the bot on my server, but when I tried to make a support request from the panel to a channel, I could not get a message.

[jade topaz]

how do i send a msg when someone opens a ticket
pls dont mind the msg in the img

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[novel wagon]

@severe path

how to configure the bot?

I'm cell phone

[rustic gale]

The dashboard works on your phone's browser too.

[novel wagon]

Portuguese plis

Brazilian

[robust sandal]

O painel também funciona no browser do seu telefone.

English (en) → Portuguese (Portugal) (pt-PT)

[arctic pagoda]

^

[novel wagon]

Thanks

[arctic pagoda]

You're welcome

[novel wagon]

Thanks @arctic pagoda

[iron night]

Gave +1 Rep to @arctic pagoda

[humble sequoia]

https://tickettool.xyz/manage-servers

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[languid yoke]

What are the vote premium perms?

I got premium by 6 votes , but idk what to do with them

[rustic gale]

You redeem them with $vote redeem and get a key that you can redeem in your dashboard for premium

[open hazel]

Hi!.
when a ticket is opened it's creating it at the top of the channel list rather than under the channel group i have selected. what am i doing wrong?

[rustic gale]

Consider opening a ticket in #🎫│make-a-ticket so we can take a closer look

[novel wagon]

@rustic gale

how to create a ticket

like leaving it to open In a place?

[rustic gale]

@novel wagon Take a look at this

$help send

[humble sequoia]

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

[open hazel]

how do i make discord tag the user who created the ticket in the ticket message?

[novel wagon]

Translation pls

Brazilian

[lilac girder]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[lilac girder]

See above

[open hazel]

that's how i have it setup but it doesn't seem to be working.

[rustic gale]

You include {ticket.user} in the Message Text in the ticket message

[obsidian nacelle]

help

[jade topaz]

How do I add the ticket tool to a channel-

[sand horizon]

Guys how do I make it so that the bot does this:

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[fallow ingot]

@jade topaz this ^^

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[fallow ingot]

@sand horizon this ^^

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[sand horizon]

ah ok thanks 😄

[fallow ingot]

@obsidian nacelle

[fallow ingot]

No worries.

[languid yoke]

I redeemed, but what do I do with it , what are the perms

[obsidian nacelle]

#1015486587901071450

[humble sequoia]

━━ moved to ticket ━━

[obsidian nacelle]

??

[rotund halo]

_Kisa#6732 Помогите сменить IP адрес 212.164.39.44 ник KoTeNoK

[kind ginkgo]

[raven hare]

can creating a ticket using a servers ticket tool open a link or download a file that cant be seen kind of like those discord viruses

[slender minnow]

so basically, any link you click in a ticket (that is malicious) is the same as clicking the link in the channel

but you can still save/download the transcript as long as you don't click on anything sussy

[raven hare]

the ticket didnt have any links or anything im safe right?

[slender minnow]

???

so before answering anything else, can I ask you to rephrase your question into something that is easily understandable

[raven hare]

it looks like this

[slender minnow]

those aren't links

if that's from ticket tool

[raven hare]

its from Ticket Tool#6207

that should be the ticket tool bot right

[slender minnow]

@humble sequoia this one?

[raven hare]

ye

[slender minnow]

yes its from ticket tool

and its safe

they open tickets when clicked

[raven hare]

ok was just making sure making a ticket with the bot doesnt have a feature where it can open some weird link

really paranoid cuz the community game where im from alot of people rat/hack people for their stuff

[solid locust]

Hey guys, which permissions do I need to give a Collab Manager for example so he can see incoming tickets?

[supple badge]

I want to have a blacklist in bot, how should I do this?

[fallow ingot]

Additional roles, if you want them to be able to close, delete etc then give them support. You can add additional roles under the General Options.

[sharp cradle]

Hello I'm a Director of Kansas State Roleplay and it says I need to debug the channel foe the Bot to work in there none of the commands are working for it now I user it before buy someone deleted the bots message so if you guys could get back to me as soon as possible that would be great

[fallow ingot]

Go to your Dashboard then > Server Configs.

here's a tutorial

https://i.imgur.com/A06NCE5.gif

[supple badge]

thank you very much

[fallow ingot]

no worries

[sharp cradle]

What about me

[fallow ingot]

I'm getting to you, patience is key :)

[sharp cradle]

Yeah your right

[fallow ingot]

You have the premium bot enabled but have no active subscription.

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[fallow ingot]

[sharp cradle]

But my commands aren't working

[fallow ingot]

Yup

that's because you have the premium bot enabled

Disable the premium bot and try again.

[sharp cradle]

Do I have to wait 6 days to disable it

[fallow ingot]

No, you've activated the free trial.

[sharp cradle]

Yes

[fallow ingot]

Yes, so now everything should work. However when that seven days ends, you’ll be presented with a “BOT ERROR” basically meaning you have the premium bot activated but no subscription.

[sour swallow]

I would like to become Support .

[supple badge]

you're haven't got iranian support?

[supple badge]

I did this but it didn't work

[granite mason]

I cant see the ticket icon when i try to make a ticket so i cant make tickets

[rustic gale]

What exactly do you need?

[rustic gale]

What do you mean by the ticket icon?

[supple badge]

I want to have a blacklist in bot, how should I do this?

[rustic gale]

What do you mean by a blacklist in bot?

[supple badge]

add a role to can't make tickets

[rustic gale]

1. Enter your dashboard
2. Look at the left-hand menu (on mobile, tap the at the top left) and select Server Configs
3. Look for a field called Blacklist Roles
4. Add the role there

[supple badge]

I did this but it didn't work

[rustic gale]

Please make a ticket in #🎫│make-a-ticket and we'll take a closer look

[granite mason]

When making a ticket i cant see see the ticket icon to press on it and make it so i cant make tickets at all on any server

[rustic gale]

Oh, you don't see the Create Ticket button?

You will likely need to update your app.

[granite mason]

Omg i feel like an idiot 😅 ty so much

[iron night]

Gave +1 Rep to @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[lone dust]

I would like to apply for support

[fallow ingot]

$staffapps

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_br: Portuguese
:flag_es: Spanish.

[lilac herald]

Failed: Invalid Form Body components[0].components: This field is required

• I check the {trouble shoot} section but like I’m in the newest update on discord but idk why I can’t

[supple badge]

Very of Iranians using ticket tool bot and they want to have a support team for Iranians and I can support the Iranians because I’m a Iranian

من بلدم ایرانی صحبت کنم

[supple badge]

This means : I can speak Persian

You can make a support team for Iran 🇮🇷 ?

[languid yoke]

انا عربي ها

[scenic plinth]

No, we do not have a support team specifically for Iranian/Persian speaking people, and we have not had the need for such support team. If enough comes from Iranian/Persian, then we take consideration, but much over a long period of time has to be considered.

[scenic plinth]

You left something empty in a message ticket tool uses, I am unsure what message or action you are doing that gives you this error, but whatever it is, ensure the message does not have a blank area.

[valid drum]

hey

i have a problem when i click manage server

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[valid drum]

what

hmm okey

thank you !

idk 😂

who is help me ?

[gentle steppe]

U

[sour swallow]

تفضل

[languid yoke]

شسوي؟

[sour swallow]

تبي مساعدة؟

[languid yoke]

لا خوي شكرا ، بس ابي اسوي اقتراح

[sour swallow]

#🤖│bot-spam s!suggest اقتراحك

[light swallow]

hi ! can anybody help me understanding the ticket storage system pls ?
I either still don't understand how it works or I use it wrong but I can't make it work.

[supple badge]

Arabic with Persian is two different languages

[fallow ingot]

What part are you struggling with?

[vocal breach]

Hey so I need help logging out of the ticketool dashboard because it auto logs into another account and I need to log into another one

[light swallow]

well i do actually have an idea of what's wrong now but in short channels in storage aren't being re-used for new tickets.
I re-read the info on the dashboard again and if i understood well it's because the storage category isn't full (not storing 50 channels yet).

[light swallow]

and if this isn't the reason why channels are not being re-used then i have no clue why the feature does not work

[fallow ingot]

Click your profile picture and username, then at the very bottom you'll see a button called "Logout". Screenshot below.

[fallow ingot]

that's odd

[vocal breach]

Does not let me scroll down

[fallow ingot]

Can you try another browser?

[vocal breach]

Sure

[fallow ingot]

LivingPizza Inquiry

[vocal breach]

It is my browser that does not let me log out

[fallow ingot]

Have you tried another browser?

[humble sequoia]

━━ moved to ticket ━━

[dusty mason]

😋 👍 😎 😋 😎 😋

[tall dragon]

Me hicieron tpakill

[tame path]

how do i get claimed tickets to have the name of the staff that claimed it in the name, instead of the ticket being named “claimed”

[torn kettle]

can a ticket be auto deleted after a preset time?

im not on premium fyi

[tame path]

also wondering that!

[rustic gale]

That's a future update

[rustic gale]

You include {user} in the claimed name, in place of claimed

[torn kettle]

10-4 i thought in the past the close option would auto delete. i do like the transcript button now 🙂

[tame path]

yea ive seen videos of ticket tool deleting the ticket channel after you hit “delete”

[tame path]

ill try this thank you.

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

It can be set up to autodelete immediately, just not after a given delay

[tame path]

will it transcribe the ticket before it auto deletes?

and how do i got about setting that up. Last time i tried it just deleted the contents of the ticket, not the channel

[rustic gale]

Sounds like a bug. Are you sure you were using the same bot before?

Ticket Tool isn't the only ticket bot.

(but it's the best)

[tame path]

yes, my guess was i set up the panel configs to conflict somehow, but i dont know what configs are conflicting

i use ticket tool premium now, i was using the free bot before

[rustic gale]

It can be set up for it, but it's a premium feature

$logging

[tame path]

okay, thank you

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

$logs

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Settings ➞ Logging Options

Transcript Channel
Here you will choose the channel where @humble sequoia would send a copy of the transcript to

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Log when a ticket is closed
➞ Ticket Opened ➞ Log when a ticket is opened
➞ Ticket Renamed ➞ Log when a ticket is renamed
➞ Ticket Deleted ➞ Log when a ticket is deleted
➞ Transcript Saved ➞ Log when a ticket is saved

Select with (disable) or (enabled) which logs you would like

ﾠ

Premium Features

Direct Message Transcript ➞ Sends the ticket transcript to the ticket user whenever the ticket is either closed, deleted, or both.
Auto Save Transcript ➞ Saves the ticket transcript into to the transcript channel whenever the ticket is either closed, deleted, or both.

Below you can see an example of what the Logging Channel will look like as well as the Transcript Channel:

[rustic gale]

There you go

It's “auto save transcript”

[tame path]

this is what happens when i use the delete option, the ticket channel stays but the contents are deleted.

I want it to delete the channel entirely instead, not just the contents so im really confused 😩

[vocal breach]

Is there a way to transfer a ticket to another server?

[compact galleon]

You can type $delete ;-;

[compact galleon]

Nah

[tame path]

im aware, it does the exact same thing as clicking the delete button in the ticket does

[compact galleon]

Oh ur ticket setting is different

[tame path]

yeah i dont know what setting isnt letting it delete the channel though

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[gilded verge]

@tame path, check

previously someone wrote that to delete the channel, you have to write $delete or use the button, but from what I understood, the bot deleted the message, not the channel, so probably the Ticket Tool prefix on your server is different because in this case it would delete the entire channel 🤔

and since Ticket Tool does not have a command to delete messages, it must have been done by another bot or user

[tame path]

no no, when i used $delete it deletes all the messages within the ticket, but left the ticket channel

so the ticket becomes vacant when i use that command

[gilded verge]

could you please provide the server id?

[tame path]

895605972901462047

[gilded verge]

when you enter Server Configs, what prefix does the bot have?

[tame path]

$

[gilded verge]

hmm...

[tame path]

ive even deleted the panel and remade it

[rustic gale]

What...

What if you delete it with the Delete button?

[ripe gust]

Hey please can a Moderator setup a ticket bot in a server

Hello fellas 👋

[tame path]

i tried the delete button and the delete command, they both end up deleting the contents of the ticket but leave the ticket channel there and empty

[gilded verge]

Hey, sorry but you have to do it yourself

[vocal breach]

If I get premium and use premium commands and my premium runs out will the premium commands not work?

[rustic gale]

Sorry, we don't provide that kind of support. You can take a look at our setup resources, but you can't get one of us to just do the job for you

[ripe gust]

So a mod can't

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[rustic gale]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[ripe gust]

How much will it cost me

[rustic gale]

Try sending $debug in there

[vocal breach]

If I get premium and use premium commands and my premium runs out will the premium commands not work?

[gilded verge]

Currently the only premium command is claim so yes, if your premium runs out you won't be able to use it.

[rustic gale]

You can't pay us for it. And if someone's charging you for it they're scamming you

There's a good example

[vocal breach]

what about the auto transcript and stuff like that?

[gilded verge]

no premium feature will be available then 😕

[ripe gust]

Okay so should I invite you too the server so you set it for me please

Cool

Free right

[rustic gale]

Don't hand over your server perms to a stranger on the internet

Just saying

[ripe gust]

Yeah I won't

That's why I need someone to help me

[rustic gale]

Especially not one who just lied about being a moderator

[ripe gust]

You're right

[rustic gale]

That's also a lie

[shut bolt]

@autumn shell stop claiming to be a moderator or any kind of staff in our server, this will be your only warning

[ripe gust]

Please who'll help me

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[shut bolt]

Check this guide

That's the setup

[ripe gust]

Okay thanks

[shut bolt]

Np

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: Pretending to be a moderator
Moderator: @shut bolt

[shut bolt]

Yeah, an ex moderator with an account 8 hours old jajaja

[gilded verge]

Hey Staff, I have a question about Config Backup & Restore (Server Owner Only).
If I have the settings like in the screenshot, can I share my generated key and each server will be able to use it? My point is to generate such an exemplary ready-made version of panels, etc. 🤔

[shut bolt]

The settings aren't created with the backup, the settings are the ones the dashboard will use on the transfer

[gilded verge]

okay, that is, the settings are not, but it will work as intended, right?

I just want to make sure the panels will work on each server as they are set up with key

[shut bolt]

They will, but if you have timed premium it could be transferred too

Also, the new update will have something to make this easier

[gilded verge]

oh, sorry for the sticker 😳 thank you for help ❤️

[iron night]

Gave +1 Rep to @shut bolt

[small pond]

is anyone having trouble with reflex

[shut bolt]

[small pond]

I try to start reflex and nit says its having security issues

What do i do

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[gilded verge]

Here: @humble sequoia @pseudo glen

I don't see the error since you didn't show it to us

[frail tree]

take a screenshot and post it

[gilded verge]

https://www.webwise.ie/parents/take-screenshot/

[scenic plinth]

Get off the TV

[gilded verge]

bro, stop trolling and send screenshot or don't ask for help

[frail tree]

use a computer or mobile device

[scenic plinth]

Sure, like the other guy said.

We'll provide support when you get the ability to take a screenshot then, we're not helping you on a TV.

And don't go "accidentally" pinging either 🙂

[shut bolt]

[jade topaz]

my server with ticket bot in it is not showing up on the manage server list
and I am not sure what "relogging" means

not sure if there is a wait time to get it to show up or something

Resolved.

[tame path]

this is my issue, still 😞

ive no idea why it doesnt delete the whole channel, when we tested it on a test server, it deletes the whole channel.

should i just make a ticket?

[rustic gale]

Yeah, probably.

[rustic gale]

Phew. Solved

[south violet]

How do I add multiple categories Users can pick from

[rustic gale]

That's called a multipanel

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[silent pier]

I have a question. I recently brought ticket tool in my discord server and was wondering if the dashboard is able to be used by multiple users? for staff access

[rustic gale]

Of course. Any user with the Administrator permission will be able to access the dashboard by default

Additionally, you can set up dashboard roles like this

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Sep 4, 2022, 6:05 AM

[silent pier]

@rustic gale thank you

[supple badge]

how we can send the multipanels?

my embed has got two ticket creater i don't know why please help me

[rustic gale]

You need to edit the Create Ticket buttons of each of your panels

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[rustic gale]

After you've edited the buttons, you should resend the panel

[supple badge]

edit where?

[rustic gale]

You can, for example, disable the emoji. You can also change the color. And you should definitely change the button text

To something that's representative of the type of ticket the button is for

[supple badge]

i should to edit where of the setting for delete one of them?

[rustic gale]

You mean you want only one button?

[supple badge]

yes

[rustic gale]

Look in General Options, there's a field called Attached Panels

Make sure it's empty

Then re-send the panel

[supple badge]

ok

[supple badge]

.

[rustic gale]

But that's what a multipanel is... a panel with multiple buttons

[supple badge]

Yes

I want also have a multipanel

[robust sandal]

اما اين چيزيه که يه چندپانل... پانل با دکمه های متعدد

English (en) → Persian (fa)

[robust sandal]

در گزینه های عمومی نگاه کنید، یک زمینه به نام پانل های پیوست وجود دارد

English (en) → Persian (fa)

[robust sandal]

مثلا ً می توانید ایموجی را غیرفعال کنید. شما همچنین می توانید رنگ را تغییر دهید. و شما باید قطعا متن دکمه را تغییر دهید

English (en) → Persian (fa)

[robust sandal]

چگونه می توانم چند دسته اضافه کنم کاربران می توانند از انتخاب

English (en) → Persian (fa)

[rustic gale]

Here's how you make a multipanel

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[supple badge]

شما گفتید که حواسم باشه که اون قسمت خالی باشه

[robust sandal]

You told me to make sure that part was empty.

Persian (fa) → English (en)

[rustic gale]

Yes, because you said you wanted only one button instead of two

[robust sandal]

آره، چون گفتي به جاي دو تا فقط يه دکمه ميخواي

English (en) → Persian (fa)

[supple badge]

اون قسمت وصل کردن چی کار میکنه؟

[robust sandal]

What's that connecting part doing?

Persian (fa) → English (en)

[supple badge]

Attach part

[rustic gale]

Let's say you want to make a multipanel out of panels 1, 2, 3, 4 and 5

[robust sandal]

بیایید بگوییم شما می خواهید به چند پانل از پانل های 1، 2، 3، 4 و 5

English (en) → Persian (fa)

[rustic gale]

The main panel will be panel 1

[robust sandal]

پنل اصلی پانل 1 خواهد بود

English (en) → Persian (fa)

[rustic gale]

In panel 1's Attached Panels you include panels 2, 3, 4 and 5

[robust sandal]

در پانل های متصل پانل 1 شما شامل پانل های 2، 3، 4 و 5

English (en) → Persian (fa)

[rustic gale]

Then, when you send panel 1, you get a multipanel with five buttons, one for each panel

[supple badge]

یعنی تقریبا یه کپی ازش میگیره و توی ۱ میزاره

[robust sandal]

I mean, he'll take almost a copy of it and put it in one.

Persian (fa) → English (en)

[robust sandal]

سپس، هنگامی که شما ارسال پانل 1، شما یک چند پانل با پنج دکمه، یکی برای هر پانل

English (en) → Persian (fa)

[rustic gale]

Please explain

[robust sandal]

لطفا توضیح دهید

English (en) → Persian (fa)

[supple badge]

I say when we attach 1 to 2, a copy of buttons in 2 paste in 1

[rustic gale]

You have to edit the buttons to make them look different

[robust sandal]

شما باید دکمه ها را ویرایش کنید تا آنها متفاوت به نظر برسند

English (en) → Persian (fa)

[rustic gale]

Here

[supple badge]

چجوری میتونیم دکمه های متصل شده رو ویرایش کنیم

[robust sandal]

How can we edit the connected buttons?

Persian (fa) → English (en)

[supple badge]

Attached buttons

[rustic gale]

Here

After editing the buttons, you will have to send the panel again

[drifting basalt]

How to fix this ?

[robust sandal]

پس از ویرایش دکمه ها باید پنل را دوباره ارسال کنید

English (en) → Persian (fa)

[supple badge]

Thank you 🙏

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

What are you trying to do when you get that message?

[drifting basalt]

Adding users in the ticket

[supple badge]

هر موقع کاری داشتم بازم بهتون میگم ممنونم

[robust sandal]

Whenever I have a job, I'll tell you again thank you.

Persian (fa) → English (en)

[supple badge]

Have a issue

[rustic gale]

You have to type $add ID

Or $add @mention

[drifting basalt]

Yeah Ik I did that

[rustic gale]

Can we get a screenshot of the command you sent

[rustic gale]

Yes?

[drifting basalt]

It instantly deletes the command

[rustic gale]

Can you try again then?

[supple badge]

No no I editing the mr.translate translate it says have job I say have a issue

[drifting basalt]

However I was able to ss it

[rustic gale]

Yeah, that's... not an ID or a mention

That's just the user's full name

[drifting basalt]

But I can do that in other panels

Did it change recently ?
Earlier I used to add users in that way

[rustic gale]

Are you sure?

[rustic gale]

Ah! Okay. I understand

[drifting basalt]

Earlier it was working
Now it's not working

Anyways I will just add with IDs.
thanks

[rustic gale]

Hmmm

[drifting basalt]

Also , how can we disable members of support team using commands like close and delete ?

[vital ruin]

Message #🆘│community-support I need help having friends in GTA5 because my friends are mean so I don’t have them as a friend and most people use me for cash because I’m level 350

[rustic gale]

By making those roles Additional Roles instead of Support Team Roles