🆘│community-support

[shell oyster]

About the variable "{create.form.1}" where should I put it? How do I see the answers?

[rustic gale]

Include them in the ticket message

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[shell oyster]

How?

[rustic gale]

First enter the menu shown in the animation above

Then, in the “Ticket Message” field, include {create.form.1}

Or in the “Embed Description” field

[shell oyster]

Is it possible to show the questions or only the answers?

[shell oyster]

@rustic gale

[rustic gale]

You will have to manually copy the questions into the ticket message

[stray tartan]

NAO REDENRIDOU PARA MIN E O CARRO CAIU DENTRO DO RIO

[floral wing]

$vote

[humble sequoia]

Votes

Current Votes: 72
Lifetime Votes: 1513
Linked Votes: 0

Vote Links

Top.gg
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 36 days, 0h, 0m
To redeem your current votes use $vote redeem

[floral wing]

$vote redeem

[quasi cliff]

Please use #🤖│bot-spam

[jade topaz]

When i test trial so does it immediately start the right Premium

[night urchin]

@support teams, will I get tickettool premium if I boost the server?

[scenic plinth]

You have to boost twice, but yes. Also, don't attempt to ping support please, although it was a clear failure.

[scenic plinth]

Assuming you mean you purchased premium and activated it during a trial, yes, it automatically adds afterwards, assuming you did all the selections properly.

[tranquil tide]

Is there a way to download attachments from transcripts?

[rustic gale]

Only if the attachments were uploaded somewhere outside the ticket.

Which is almost never the case

[tranquil tide]

Gotcha, thank you

[iron night]

Gave +1 Rep to @rustic gale

[compact delta]

how is the command to create the

ticket

?

[rustic gale]

$commandstyle

[humble sequoia]

Command Style Tickets!

Command Style Tickets allow you to open tickets VIA the $new or $ticket commands. This feature also allows you to open tickets for people, by using the aforementioned commands with the user's ping or ID.

You can enable this feature by heading over to your server's dashboard. Then head over to Panel Configs ➞ Settings ➞ Command Style Tickets. (GIF below shows you how to get to it as well).

This section of the panel settings also contains the following features

• Bypass channel list and watch all of them → when you enable this option, Ticket Tool will create a ticket whenever someone uses the $new or the $ticket command in a channel it has access to .

• Channel to monitor for command $new and $ticket → This is the opposite of the previous option, you can actually select in which channels Ticket Tool should look for the $new command instead of looking in the whole server.

• Delete command after creating ticket → If enabled, Ticket Tool will delete the command (whether it's $new or $ticket) a few seconds after you run it.

[compact delta]

thx

[rustic gale]

There is no command to create tickets by default. You have to set them up

[compact delta]

okey

thanks

[rustic gale]

If you mean creating panels, that's done with the Send button in the dashboard

$help send

[humble sequoia]

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

[worn lintel]

$websit

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[quasi cliff]

Please use #🤖│bot-spam for testing commands

[worn lintel]

Tnx

[stoic furnace]

excuse me

i need Help

[jade topaz]

Hello

$help command

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[quasi cliff]

Please use #🤖│bot-spam for testing commands

[jade topaz]

Tg

[obsidian briar]

hello, if it is possible can someone explain to me how to re open an old ticket?

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

how do i set someone roles like ticket team and give dem to where they can see in the ticket with out Administrator permission

[rustic gale]

That's a support team role

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[pallid moth]

Hi, I set up ticket bot , I tried it out and made a ticket, but it send the tickets to the top, do I need to Create Category and place my Channel ticket support in there for my tickets to be linked

[rustic gale]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[rustic gale]

This is what you need to do

[gilded verge]

I don't see the question. If you have a problem, please describe it.

[fallow ingot]

think they mean because it won’t open any tickets further because of Discord’s max channel limit (500) has been reached.

[gilded verge]

oh, that's right 😅
but I don't know how we could help if it's not a bot problem 😄

[distant cargo]

is there a way to automatically log transcripts without premium?

[jaunty remnant]

hi, how i can make more buttons for tickets? 😄

[sleek ore]

hi how can make a ticket

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[covert swallow]

Follow this guide

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[covert swallow]

No

[jaunty remnant]

thanks! ♥

[covert swallow]

Np!

[iron night]

Gave +1 Rep to @covert swallow

[covert swallow]

That was delayed

[wide urchin]

Np!

[rustic gale]

Telling them to delete some channels, for example

[rocky sierra]

Il mio meridiano non effettua il login

My meridian is not logged in

[rustic gale]

Meridiano? What do you mean?

[naive canyon]

?pingrole

$pingrole

$role

[quasi cliff]

$help role

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[quasi cliff]

uh

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[quasi cliff]

You can use <@RoleID> in ticket message

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[stark olive]

When a ticket is closed, the person who claimed the ticket can no longer see the channel. is there a way to fix that to where the person who claimed the ticket can still see the channel after it has been closed?

[rustic gale]

Of course, see the following

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[rustic gale]

In Edit User Closed Permissions, enable Read Messages

Note that changes to permissions in the dashboard will not be applied to existing tickets, but only to tickets created after the change

[stark olive]

So how would I make it so that if the person opening the ticket still gets hidden from it? @rustic gale

[rustic gale]

Wait. I misread

You meant person who claimed the ticket. i.e. staff

[stark olive]

ye

the person who claimed the ticket gets removed when it is closed

but they cant delete it since they've been removed

[rustic gale]

Please disregard my previous suggestion then

[naive canyon]

how to make text bold in the ticket

[rustic gale]

Anyway. When the ticket is closed, the person who claims it has the same permissions as the rest of staff

[rustic gale]

**put it between double asterisks**

[jade topaz]

Bot down?

[naive canyon]

wdym

ohh ok thank you

[stark olive]

well it kicks out the person who claimed it, but not any other staff member

[rustic gale]

Did you test this with different accounts?

[stark olive]

yes

i can also see this via the discord memberlist showing who has access to the channel

[rustic gale]

That's strange. Can you open a ticket so we can take a closer look?

[stark olive]

will do.

[jade topaz]

Did I hit my 500 limit or is the bot restarting lol

[rustic gale]

The bot is fine right now. What's your server's ID?

[jade topaz]

905906812199510046

[jade topaz]

Any luck papi

[rustic gale]

You will have to do this

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[jade topaz]

What’s the cause? @rustic gale

[rustic gale]

The cause is that you're not subscribed to premium but have the premium bot enabled in Server Configs

[jade topaz]

Oh shit again I’ll pay it lol

[opal mica]

You probably keep forgetting to pay each week

[jade topaz]

Yes

[opal mica]

month**

[real marlin]

You can pay yearly and get a free month since it's only charged 11 months

[fallow python]

It keep sayin that

Wen i try to manage

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[real marlin]

Have you tried this above?

[fallow python]

I already relogged jn

In

It keep saying that every time

[real marlin]

There is more steps than just logout and login.

[rustic gale]

Try typing $level in your server in a channel the bot can see

[hasty garnet]

There is a video explaining how to subscribe to the bot ?

[real marlin]

You mean buy the premium?

[hasty garnet]

yup

[real marlin]

No we do not have a video, but if you wish I can assist you with.

Open a ticket here: #🎫│make-a-ticket and I will be with you in a moment.

[real marlin]

This due some personal information can be said during the help.

[hasty garnet]

The problem is that I'm a buyer before and I didn't get the interactive code

[real marlin]

So you have already purchased before?

[hasty garnet]

I purchased and did not receive a message with the code

[real marlin]

When did you purchase?

[hasty garnet]

08/21/2022

I received a message stating that an amount has been deducted

[real marlin]

Please create a ticket, since sensitive information can be necessary.

[hasty garnet]

I opened a ticket but got no response

[real marlin]

A billing ticket or a English ticket?

[hasty garnet]

billing ticket

[real marlin]

Ok in that I do not have access to them. You will need to wait for an answer from the billing team.

[real marlin]

Someone will be with you shortly. 😄

[jade topaz]

Hey how do I setup ticket support in my own server

[real marlin]

The answer is here: https://docs.tickettool.xyz/

[jade topaz]

How do I get someone to open support on my server

I'm using the regular bot of the ticket tool but I couldn't find the command to open support

[swift sapphire]

k

[real marlin]

You can find all the information here: https://docs.tickettool.xyz/

[jade topaz]

Thanks

[safe heron]

Hello, I can't configure the ticket tool, I'm French, I use google translation and I'm on the phone.

[real marlin]

You can find all the information here: https://docs.tickettool.xyz/ if you not speak English please feel free to translate the page in the options of your Browser.

[safe heron]

it doesn't work I have to speak English I'm on the phone it doesn't want

[real marlin]

I am sorry, there is nothing we can do for that, what you can do is to open a ticket and try your luck with the French support here: #🎫│make-a-ticket

[safe heron]

thank you it can take how long the tickets

[iron night]

Gave +1 Rep to @real marlin

[real marlin]

Since its specific teams take longer than usual, but the it will not take more than 24h.

[safe heron]

that's a lot

[real marlin]

We also have our personal jobs, once a French speaker has time he will answer you.

[jade topaz]

Salut , je suis français comment puis-je t’aider ?

[safe heron]

C’est avec ticket tools

[jade topaz]

Explique moi le problème

[safe heron]

J’arrive pas à le config sur mon serveur je suis sur téléphone

[jade topaz]

Hmm

Tu n’a pas de pc ?

[safe heron]

Non

[jade topaz]

D’accord alors heum laisse moi voir

C’est quoi que t’arrive pas à faire en détail

[safe heron]

Le config sur mon serveur

[jade topaz]

Ok alors

[safe heron]

Dit moi

[jade topaz]

Tien je pense que sa pourrai t’aider

https://tickettool.xyz

Ensuite tu click sur manage serveur

[safe heron]

Ça marche pas

[jade topaz]

Comment sa ?

Que ce qui ne marche pas ?

[safe heron]

Je suis sur téléphone ça veut pas

[real marlin]

Ticket open regarding this, you need to contact their support.

[jade topaz]

Mais va sur le lien que je t’ai envoyer

[safe heron]

C’est que j’ai fait ça fait une page blanche

[jade topaz]

Envoie un screen

[safe heron]

D’accord

[jade topaz]

Re actualise

[safe heron]

Ça marche pas

[jade topaz]

Bah c’est sûrement un problème de connexion

[safe heron]

Non

[jade topaz]

Ah

bah

Je pense que il sois nécessaire que tu sois sur ordinateur

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[wide cargo]

J'ai refresh plusieurs fois ça marche tjrs pas

Alors qu'il a tt les autorisations

[fluid anvil]

Trying to figure out how to edit the permissions of the ticket so only my staff can close it and not the user.

[charred pecan]

Hello, how can I make the bot work through a slash command?

[real marlin]

Hey, Dashboard - Panel Configs - Setting - Button Options - Close Ticket Settings - Support Team Only

[charred pecan]

@real marlin, help please

[real marlin]

Sure thing, read #📂│information, once you have read tell me what rule you violated right now.

[charred pecan]

I can say what

ping

[real marlin]

Nobody can read rules in less than a minute so I will give you sometime to be familiar with our rules.

[charred pecan]

try

ready

so are you screwing around?

[real marlin]

I will be in a work meeting in 2 minutes so I will make you wait until the end unless someone else wishes to help you.

[charred pecan]

help me

doctorsneaky

how can I make the bot work through a slash command?

[real marlin]

if you want a quick support feel free to open a ticket #🎫│make-a-ticket

[charred pecan]

ok

[trim citrus]

since an 'are you sure you want to open this ticket?'-ephemeral button thing is going to be far-fetched for this bot, this is the next best thing

take notes, tickettool - take notes

and yes, i've confirmed that this actually works

[distant bolt]

How to add multi panel ticket?

[humble sequoia]

Multipanels

Multipanels are panels with multiple buttons attached to them.

How to create a Multipanel

All users can combine multiple panels into one multipanel!

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

You can also watch this video tutorial.

[arctic pagoda]

^^

[distant bolt]

And will there be slash commands?

[arctic pagoda]

At the moment, Ticket Tool doesn't have them but I believe that they will come after the bot rewrite

[median knot]

hey - so it appears that the attached media in tags in not working atm - anyone experience this issue this am?

[humble sequoia]

━━ moved to ticket ━━

[hybrid sierra]

How do I use this feature..? Everytime I enable it, it only has one option on the dropdown.

[rustic gale]

Include additional panels in Attached Panels

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[barren rose]

How do I get the gift?
#📌│booster-perks

[hybrid sierra]

Thank you sooo much. I overlooked that I guess.

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

Make a ticket in #🎫│make-a-ticket and request it

[trim citrus]

where is this?

[pallid moth]

@rustic gale thank you for the help the other night with ticket issue. It works now and all linked

[iron night]

Gave +1 Rep to @rustic gale

[honest tartan]

bot isnt working for some reason
i did $help multiple times but it did not work + i kicked and re added the bot as well but nothings working..
please help

[rustic gale]

What's your server's ID?

[honest tartan]

One second let me check

[honest tartan]

Uhh where do i check the servers id

Oh wait it’s working now

[rustic gale]

$devmode

[humble sequoia]

How to turn on developer mode

To enable developer mode do the following:

[:desktop: PC] go to Settings ➞ Advanced ➞ Developer mode
[:mobile_phone: Mobile] go to Settings ➞ Appearance ➞ Developer mode

Developer Mode allows you to get the ID of any channel, user, role, or server.
VIA the ID, you can use them with <> alongside their corresponding format to mention a channel/role/user...
They're mostly used to mention channels, users, or roles in Embeds

Formats

Channels: <#ID> ➝ #🤖│bot-spam
Users: <@ID> ➝ @humble sequoia
Roles: <@&ID> ➝ <@&642118166243311646>

[rustic gale]

First enable this

then right-click your server's icon and select Copy ID

[digital pond]

two questions that are probably silly, but:

1. if I have premium, how do I snag the premium role in this server?
2. if I invite the premium bot, will I have to re-drop the panels with the new bot?

[covert swallow]

1. type $pc in #🤖│bot-spam
2. yes

dont forget to enable the premium bot

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[digital pond]

thank you!

[iron night]

Gave +1 Rep to @covert swallow

[covert swallow]

No problem!

i just dont want to do calculus so im here

[digital pond]

listen that's incredibly valid of you

[grave fiber]

Sorry, how does this work?

[tame path]

hi sorry if this is written somewhere, but am i able to have a role pinged for when tickets are opened?

[gilded verge]

Hey, we're not pinging anyone, rule 4 in #📂│information, support is notified automatically in tickets

[tame path]

no i mean I have ticket tool set up on my server, and I want to be able to set a role up to get pinged when my members open a ticket

just wondering if thats possible at all

[gilded verge]

so I misunderstood, then forgive me ^-^

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[gilded verge]

put your mention in Message Text ^-^

[tame path]

is this premium only or can i do this without premium?

[gilded verge]

up to 250 characters are free :>

[tame path]

okay yay! 🤍 thank you!

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[ornate trout]

I put a new graphics card in and now my key won’t work

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[warm cargo]

I am trying to figure out how to set up the ticket bot to my server.

[obtuse kraken]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[gilded verge]

@warm cargo, or check if you want video tutorial

[tall spear]

Is there a way to disable someone from closing their own ticket?

[gilded verge]

Panel Settings->Button Options->Close Ticket Settings->add everyone to Disabled Roles or choose Support Team Only

[grand sky]

is there an option to purchase a custom instance of the bot?

[rustic gale]

Not currently, but it's under consideration by the developer

[grand sky]

kk t hanks

and what would be the estimated cost of it?

[jade topaz]

any ideas on how to add reason to my ticket options with form

i have forms setup but the reason never shows in the tickets

[rustic gale]

{create.form.1}

[jade topaz]

i see that

but how to change it

[rustic gale]

You include it in the message text

or the embed description

[jade topaz]

wait wrong thing

ok let me try it

okay

imma test it

[fossil ocean]

the bot tell me"system failure:missing permission"
what it means
help!

[rustic gale]

Type $debug in that channel to see which permissions it's missing

[fossil ocean]

I'll try then

[fossil ocean]

thx bro, i figure out

[iron night]

Gave +1 Rep to @rustic gale

[onyx hatch]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[onyx hatch]

Click the one that says "Ticket Too - Bot Invite" and you should be good to go. Follow the steps and directions after that and you should be good to go.

[high needle]

Alr

Got it

[trim citrus]

you make an optional field, and set the preview text to what it shows there

then when the user hits 'Submit' it'll create a ticket

but if they click the X (mobile) or 'Cancel' (PC) it won't create a ticket

[devout brook]

I can't see old ticket creation reactions I don't understand why I can't see them

[scenic plinth]

"Reactions" are not a thing anymore with Ticket Tool. In this case, if you mean buttons, try resending the panel if you saw them before, or update your Discord Application.

[delicate ore]

dc.verify

[cobalt kraken]

How do you create multiple buttons under a post. So say I want 4 buttons to create 4 different tickets.

Sorry I’ve tried finding it and can’t

[astral coyote]

what does relogging mean?

[last kiln]

hi! I was wondering if ticket tool can auto close a ticket if the user doesnt type anything in the channel?

[rustic gale]

Logging out of the dashboard and then logging in again

[rustic gale]

Not currently but it's a planned feature

[last kiln]

Awesome! Thank you 🙂

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

Here you go

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[sour sphinx]

Is it possible to get an invoice for the Ticket Tool purchase?

[rustic gale]

You should get it in your email when you do the purchase.

[rustic gale]

Please clarify your question?

[gilded verge]

Whitelabels are planned

[gilded verge]

whitelabels = custom ticket tool bot

[median talon]

I'm trying to set up the bot on one of my servers, but it isn't showing up on the Dashboard, only 2 of my servers are

[pearl moth]

Is there a way to disable channel rename when closed? Sometimes when the ticket is already renamed and someone closes the ticket it changes the ticket name

[quasi cliff]

https://i.imgur.com/pjnpndg.gif

Simply remove the closed ticket name there

[pearl moth]

Thanks

thanks @quasi cliff

[iron night]

Gave +1 Rep to @quasi cliff

[gilded verge]

log out and log back in

[slim root]

help me

in ticket pls

im french

[gilded verge]

Please wait patiently

[cloud flint]

Where my ticket at

Hoe I open it bro

How *

[obtuse kraken]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[gilded verge]

or check video tutorial

[serene iris]

hi

@gilded verge

i am sorry

i need help

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

━━ moved to ticket ━━

[rugged scaffold]

how i put ticket support

[cloud flint]

When do I get my ticket

how do i get my mini account

[crystal marsh]

After i finish my ticket do i need to close it or an admin after they read it ?

[rustic gale]

Check out the Setup Guide button in #📂│information

[rustic gale]

What do you mean by mini account?

[rustic gale]

It depends on the server's setup. By default it's staff who close tickets

[cloud flint]

mini box for a fortnite account

[rustic gale]

Users can usually close tickets as well, but normally it's staff who handle that unless you hear otherwise

[rustic gale]

You're in the wrong server for that, sorry we can't help

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[covert swallow]

@vestal slate im feeling nice so ask again here so you dont get a second warn

[lofty orbit]

hi how do i give permission to Mods to manage the tickets?

[rustic gale]

Depends what you mean by manage the tickets

[humble sequoia]

━━ moved to ticket ━━

[wise fog]

How do I stop members from generating invites through the ticket section? It’s a closed discord and I’ve disabled them from generating invites from permissions but they’re still generating.

[humble sequoia]

━━ moved to ticket ━━

[rugged halo]

Hey I have been trying to create a ticket for days on this server but it gives same message everytime I try to create a ticket, please help. Its not happening with others in the server

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[gilded verge]

check

[rugged halo]

I don't own the server

[gilded verge]

you don't need to be owner of the server, you need administrator role, or dashboard role
look in Note:

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[fallow saddle]

how to use the bot?

Note

[gilded verge]

i'm not sure what you mean

[rugged halo]

I am just a mere member of that server....

[fallow saddle]

idk how to use

the commands i say

[jade topaz]

Can we make like this

The ticket

[gilded verge]

so pass it to the server administration for them to change to free bot

[jade topaz]

.

[gilded verge]

but you mean how to setup or something else?

[rugged halo]

No, I mean others have been able to create tickets but except me

[fallow saddle]

Ye

set up

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[gilded verge]

@rugged halo, hm... try update Discord

[obtuse kraken]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[humble sequoia]

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/1012364606368387242

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Server Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Channel name:
🆘│community-support
Channel ID:
776680605517742090
Channel Count:
269/500
Server name:
Ticket Tool Support
Server ID:
509192800865353738

User Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

User name:
Oѕk4r#4328
User ID:
772062700485869569
Permission Level:
0 - User ()

Bot Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Prefix:
$
Premium Status:
Lifetime - ["subV2","time"]
Current shard:
11
API Latency:
78

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[gilded verge]

or check video tutorial @fallow saddle

and please use commands in #🤖│bot-spam

[fallow saddle]

ok

[rugged halo]

I updated discord

Still same problem

[gilded verge]

Could you please provide the ID of that server?

[rugged halo]

1007018042124943462

[gilded verge]

@rugged halo, oh... I don't know how others could create tickets but please tell the administration to change to a free bot as mentioned here.

[rugged halo]

Okay will do

[naive canyon]

how to make the ticket ping a user

[humble sequoia]

━━ moved to ticket ━━

[gilded verge]

@jade topaz, btw you didn't have to close your ticket, I was working on an example of how this can be done and it was enough to wait as I said...

so you can, but in one panel you can only have 1 select, so you need to create several panels and then connect to the main one, which is the same as if you were creating a multipanel, but here it is very important that in each panel where you add select, you must have the Enable Button turned on.

~~Very important!!!
I forgot to show in the video but in the Main panel it is very important that the button for creating a ticket must be turned off ~~ ~Updated ⬇️

[hot smelt]

QUESTION, how to add more mod to see the tickets made by the members?

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[gilded verge]

check

[hot smelt]

this will make other moderators in the server get access to reply back to the tickets made by the members?

[gilded verge]

sure, when you add their role to the Support Team Roles, they will have access to every ticket 😊

[jade topaz]

Ohk thx sorry for the closing the ticket

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

you're welcome 😊

[dense oyster]

So i love the new form stuff .. get answers to simple things before staff even join tickets ..
but where does the form info go to?

I thought it would be in the ticket when it opened but it was not.

oooh i need to add the variable into the ticket opening

[jade topaz]

Can you tell me in typing because I am not able to understand with the video

[gilded verge]

In the video I just showed an example of what it should look like, but you can configure as you like ^-^

[keen salmon]

when i open a ticcket it show me you do not have permission to view message history how can i do that fix ?

Due to that i am not able to se close button a client

[jade topaz]

K

[gilded verge]

Dashboard->Panel Configs->Panel Settings->Expand Permission Options->Edit User Opened Permissions->add Read Messages, Send Messages, Read Message History to \✅ and Save.

[keen salmon]

@gilded verge Sir need to know two more things how can i give Ticket name as Ticket-{Username}
&
How to add more button or change button name from Open ticket

[jade topaz]

can we add emoji in placeholder ?

[rustic gale]

The variable is {ticket.user.name}

Button names are set up in Button Options

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[rustic gale]

And a panel with multiple buttons is called a multipanel, here's how you make one

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[rustic gale]

What do you mean by “placeholder”?

[jade topaz]

new update

[gilded verge]

select menu/dropdown

[jade topaz]

yes

[jade topaz]

can we add emojis in placeholder section ?

[gilded verge]

like this?

[jade topaz]

no wait

Like this
Choose Your Query <any emoji >

[gilded verge]

okay wait... I'm already checking 🤔

[jade topaz]

okie

[gilded verge]

oh... unfortunately it is not possible to add emoji to text in placeholder. You can only change the emoji in the button

[jade topaz]

How much ticket panel can we creat

[jade topaz]

ik that for button

okie

thanks

[gilded verge]

I tested it recently and you can create more than 52 panels but I don't know the limit

[jade topaz]

Ohk

[jade topaz]

hey how do I change the color of the ticket tool embed and bot name

[fallow ingot]

Hey Mitch!

You can change the colour of an embed by looking for a feature called “colour” usually found near the bottom of the customisation, if that be ticket embed, panel embed or tags - looks like the screenshot below :)

In regards to your second question, sadly that is not possible at the moment. We plan to implement something very similar or exact soon.

If you click the hex it allows you to select a colour instead of having to search for a hex via another website. Pretty convenient.

[jade topaz]

Hello, I have a double problem.
I can't create tickets in Spanish and I can't enter the bot administration panel either.
What's going on?

[sour swallow]

When I click on Manage Premium and then put an email saying an error, what is the solution?

[fallow ingot]

Check this out below

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

No ves tu servidor en el Dashboard (Panel de control)?

Posiblemente debas reiniciar sesión. Sigue los pasos que encuentras abajo para saber como reiniciar sesión.

Cómo reiniciar sesión en el panel de control?

Primero debes ingresar a tu panel de control. Una vez estés allí, da click en tu imagen de perfil en la esquina superior derecha, luego de ello verás un botón que dice Logout (Cerrar Sesión). Da click en él. Una vez que hayas cerrado sesión, podrás volver a iniciar sesión de nuevo.

Notas:

Debes tener al menos una de las siguientes cosas para acceder al panel de control.
1. Dueño del Servidor (Nivel 6)
2. Administrador del Servidor (Nivel 4)
3. Rol de panel de control (Nivel 2)

:warning: Puedes verificar tu nivel usando el comando $level en tu servidor de Discord

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *Si se muestra que su permiso es **0**, no tiene ninguna de las **3 cosas** mencionadas previamente para acceder al panel de control*


**A continuación tiene un GIF que muestra como hacer un reinicio de sesión**

[fallow ingot]

@jade topaz

[fallow ingot]

Does it just say error? Anything else?

check this out below

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[iron night]

Gave +1 Rep to @fallow ingot

[sour swallow]

I don't understand

[fallow ingot]

no problem

[fallow ingot]

Can I see a screenshot of this error your experiencing?

[rustic gale]

You have to make an account there

[sour swallow]

I already have this email

[rustic gale]

Well, you can open a billing ticket in #🎫│make-a-ticket and we'll look into the problem

[knotty bramble]

Hey guys. Is there a GUI to see ticket history and search with this tool?

[graceful glacier]

hey guys,
hi, when ai create new tickets
this is the message.
i also selected the bot premium and save on dashboard server configs premium bot
but it continues the error

also clicked on blue button invite premium bot
and the error continues

[shut bolt]

That message was sent by the Free bot

You need to resend your panels with the premium bot

And old tickets that were created with the free bot need to be handled using the commands instead of the free bot buttons

[graceful glacier]

How can I do it?
This is the current status

There was a paid bot, and it was not paid and went free for some days and now I am re-paying the bot

[shut bolt]

$help send

[humble sequoia]

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

[graceful glacier]

hey @shut bolt I did what you said but still the error

[shut bolt]

What button are you clicking?

[shut bolt]

Doesn't look like you resent the panel

You need to click the send button

[graceful glacier]

I click on this and then send

when click on send this is the message

[shut bolt]

Is the website showing an error?

[graceful glacier]

Yes this one

And it is permited

[shut bolt]

The premium bot is missing permissions on that channel then

Run $debug and check which perms is it missing

If it doesn't answer, not even to your DMs (if opened), then the bot can't see the channel or it's history

It needs all of the following perms

$perms

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[shut bolt]

I suggest removing the free bot and it's messages once you've resent the panels with the premium bot

[graceful glacier]

Ok, remove the free bot on discord server or website?

[shut bolt]

From the server

If the problem is persisting please open a ticket and wait for a support team member to handle it

[graceful glacier]

thank you!

🙂

[dense kernel]

How do I make it so my bot sends a dm

[crude sedge]

I've tried doing a Form for recruitment and I'm trying to figure where that outputs

I see that {create.form.1} is said by a few folks, but I don't know where to put that and if it's precluded with the prefix $

[rustic gale]

You put it in the ticket message

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[crude sedge]

awesome, thanks @rustic gale

[rustic moon]

How i can get ticket tool Premium?

[craggy geyser]

Are you after the premium bot? Because based on your messages the trial might have started so you have features available already

Where the button was, is there a countdown for the premium trial?

[rustic moon]

Yah but nothing happened

[craggy geyser]

So you have got premium now. You can edit premium options in the dashboard

If you want the premium bot (not essential, all features work on the free bot, and the premium bot will stop working if your premium expires) you can get it

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[rustic moon]

But when i don't know how to make the bot send 3 options

[craggy geyser]

Are you on about something like #🎫│make-a-ticket?

[rustic moon]

Yah

[craggy geyser]

That is no longer a premium option so you can do that anyway

[humble sequoia]

Multipanels

Multipanels are panels with multiple buttons attached to them.

How to create a Multipanel

All users can combine multiple panels into one multipanel!

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

You can also watch this video tutorial.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[rustic moon]

@craggy geyser my English isn't good enough how can i send it?

how i can rename the ticket panel?

[arctic pagoda]

Dashboard > Panel configs > Choose the panel you want to rename and click "Settings" > Rename panel (green button in the upper left corner)

[rustic moon]

i don't mean that

This one

@arctic pagoda

[gilded verge]

Read the server rules again, more specifically point 4 in #📂│information

[arctic pagoda]

Also, please don't ping me two times as you pinged me while replying too

[arctic pagoda]

I don't think that would be possible

[rustic moon]

Yah I'm sorry

[arctic pagoda]

No problem

[gilded verge]

uhm... its possible 😄
but you need check Button Options in your panel settings

[normal cedar]

Coucou j’aurais besoin d’aide

[mystic spruce]

For some reason when im making a ticket its not going into the selected category, any idea why?

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[gilded verge]

@mystic spruce, Are you sure that the bot has the required permissions and that you have added its role to the selected category?

[mystic spruce]

yeah i figured it out

thanks anyways

[humble sequoia]

What are the direct URLs?

A direct access URL is an easy to read URL that users can enter to get to a specific item, document, page, category, or perspective, in which our bot TicketTool can read and get it displayed in your 'Panel Message' or your 'Ticket Message'.

Where can I get them?

The recommended way is to use 'Imgur', you can signup within a few minutes and then upload the image you want, and copy the URL of the uploaded image and paste it into one of the four boxes. There are alternatives to this, such as other image or video storing websites or using 'Open Original' of an image and paste it in (please be aware that if your image is deleted, Discord will automatically delete the link to it in a few days). Please note this requires 'Premium'. Imgur

Aug 26, 2022, 9:47 AM

[gilded verge]

@jade topaz, check

[iron night]

Gave +1 Rep to @gilded verge

[jade topaz]

Hey yesterday I got some issue with the ticket combine I have forget to tell

That the ticket were not combine at my side

[gilded verge]

I have absolutely no idea what you're talking about

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[solemn pivot]

how can I open more than 2 tickets

need it asap

[pearl dove]

I need help

I need a ticket

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[pearl dove]

What’s the steps to make a ticket

I’m just tryn to rank up 😒

[jade topaz]

Can you help me please

[quasi cliff]

Is that an issue for everyone? Maybe that's a visual bug of your discord. Check if others can see the bot and try restarting discord

[jade topaz]

It's that me the others don't see it and I tried to restart discord how can I do pls

[quasi cliff]

Did you disable button dashboard?

Do the following thing for "Create Ticket" button

https://i.imgur.com/o2ihSs9.gif

[vivid harbor]

my bot doesnt use the emojis i put in the text

[humble sequoia]

Solved in another channel.

[jade topaz]

I mean that i asked multipanel but after creating it it show me this

And i added 2 more it is not showing me

[rustic gale]

Okay, so

You should edit the buttons

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[rustic gale]

Change their names, maybe change their colors

Make sure they look different

After you've edited the buttons you should send the panel again.

Also, make sure all the panels are attached to the main panel!

Changes you make on the dashboard aren't automatically applied to the message in the server. You have to re-send the panel for them to take effect.

[jade topaz]

Ohk thx

[iron night]

Gave +1 Rep to @rustic gale

[jade topaz]

So should I attached all right?

In every panel

[rustic gale]

You should attach every panel to the main panel.

[keen raven]

I want help

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[gloomy warren]

What’s up

[keen raven]

How do I get the admin to hold the ticket?

[gloomy warren]

Check the dashboard

[full stone]

help dashboard keeps giving me the error server not showing up try relogging

pls help

sos

[keen raven]

And ?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[gilded verge]

@full stone, check

[gilded verge]

@keen raven, could you describe more precisely what your problem is? or give an example of what you would like to do 😕

[turbid fable]

hi guys is there a payment plan for multiple servers?

like if we take a year are we available to put premium for multiple servers or nah

[slender minnow]

There is none, but you get a discount after purchasing your first subscription.

[turbid fable]

where can i get that discount pllease?

[slender minnow]

i just noticed you have a ticket open

[humble sequoia]

━━ moved to ticket ━━

[turbid fable]

i closed it woops

[compact badger]

Hey guys, is there a way to give the users who create a ticket a specific role until their ticket ends?

[slender minnow]

Nope, not possible. However, you can try suggesting it.

[compact badger]

👍

[ornate oxide]

How do I set it up on mobile

$ticket

$ticket

[winter osprey]

If i setup this thing bot in my server what will he do?

[fallow ingot]

You can check our documentation below, or you can ask any specific questions here. The dashboard is accessible on any mobile device and is pretty decent ngl.

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[ornate oxide]

I figured it out using some YouTube tutorials

[fallow ingot]

@pseudo glen is a ticket bot, allowing your members to communicate with server staff in a secured channel with the option of logging the conversation. You can check the documentation above for further information, or ask here

[fallow ingot]

Yeah our YouTube tutorials are lit!

helpful too

[drifting prawn]

Hi, a question I'm trying to setup different resons for creating a ticket. Let's say one is for support, one for excusing absence on event and one is for suggestion
I do not know the syntax on how to separate each - or where the list of veriables should be nested. Is it bugged, WIP or something ? This is not even shown on wiki.

[gilded verge]

Hey, soooo you need an example of this select menu, right?

[drifting prawn]

yes, basically i need to see how can I make this

[gilded verge]

@drifting prawn, Recently I made an example especially for another user, so I hope helps

[frozen pilot]

👀👀👀

[gilded verge]

+if you want to ask about changing the emoji, here's the answer

[drifting prawn]

thx

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

you're welcome 😊

[jade topaz]

How do I make a ticket channel

[obtuse kraken]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[gilded verge]

or check video tutorial

[mighty bolt]

ticket 0153 nie dokonczony

[gilded verge]

Czy możesz rozwinąć jaki ticket masz na myśli?

[mighty bolt]

chodzi o bota do hero zero

[gilded verge]

Ten serwer jest przeznaczony do pomocy w sprawie bota Ticket Tool więc nie możemy Ci pomóc bo nie dotyczy bota. Nie wiemy gdzie powinieneś się udać ale to nie jest tutaj, po angielsku informacja poniżej ⬇️

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[solid stream]

@split mortar Even if the bot has Manage Permissions, bots are unable to assign it, even with admin.. only user are able to assign the Manage Permissions..

@split mortar

and that doesn't work for each and every ticket..

[gilded verge]

no ETA

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[gilded verge]

@jade topaz, Выйдите из панели и войдите снова. Вот как это сделать

[minor radish]

How to use help command

How to set ticket help

[obtuse kraken]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[gilded verge]

or check video tutorial

[ancient relic]

I keep looking for pictures to put in the like "large image irl" but I don't know what websites to use, typically they are invalid and won't display

[humble sequoia]

What are the direct URLs?

A direct access URL is an easy to read URL that users can enter to get to a specific item, document, page, category, or perspective, in which our bot TicketTool can read and get it displayed in your 'Panel Message' or your 'Ticket Message'.

Where can I get them?

The recommended way is to use 'Imgur', you can signup within a few minutes and then upload the image you want, and copy the URL of the uploaded image and paste it into one of the four boxes. There are alternatives to this, such as other image or video storing websites or using 'Open Original' of an image and paste it in (please be aware that if your image is deleted, Discord will automatically delete the link to it in a few days). Please note this requires 'Premium'. Imgur

Aug 26, 2022, 8:21 PM

[gilded verge]

@ancient relic, check

[ancient relic]

Thank you!

Thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[ancient relic]

wh- b- the bot said-

[gilded verge]

its okay ^-^

[woven briar]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[gilded verge]

please use commands on #🤖│bot-spam

[scenic plinth]

Unless you are helping someone

[gilded verge]

yup ^-^

[scenic plinth]

@frozen mural You can purchase premium here: https://tickettool.xyz/premium

[frozen mural]

I never want to buy it i have the role

[ruby temple]

Hello. Where can I edit these permissions? I can't edit from the dashboard.
(PT-BR Olá. Aonde eu consigo editar essas permissões? Não consigo editar pela dashboard.)

[gilded verge]

Hey, Server Settings->Roles->Ticket Tool->Permissions

[ruby temple]

thank you.

[iron night]

Gave +1 Rep to @gilded verge

[crude hedge]

Hi. I made a ticket transcript channel pointed the dashboard logging to that channel but transcripts are not saving. Did I miss something. Thank you.

[crude hedge]

Figured it out.

[jade topaz]

so i just saw the forms updates.
what is "placeholder"?

[split mortar]

I created a category. I gave a test bot "Manage Permissions" in that category. I had the bot create a channel in the category. The bot got "Manage Permissions" over the newly-created channel by default. Ticket Tool is doing something which mislays that permission.

(I tried to attach example code and a screenshot of the resulting channel, but some bot timed me out for it. 😞 )

[solid stream]

Dm me the example, it's possible discord changed it.

[atomic barn]

is there a way for staff to be pinged into a ticket when a role is assigned?

[vestal falcon]

#🆘│community-support اتنصب عليا في سياره من نوع سوبرا و وشخص ذا ما عطاني ملكيه وكل شوي ياخذ السياره وضيعها وهو اخد ١٠٠ الف ف من فضلكم اب تعويض مادي

[gilded verge]

placeholder is the place where the user enters his answer ^-^

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[gilded verge]

@atomic barn, check both and put your mention to Message Text

[humble sequoia]

⚠️ أنت في المكان الخطأ

نحن نقدم دعمًا لـTicket Tool ديسكورد بوت ولا يمكننا مساعدتك في المشكلة التي تواجهها.

- يرجى التأكد من الاتصال بفريق الدعم المناسب. 

إذا لم يكن لديك أي أسئلة أخرى بخصوص بوت تيكت توول ، يرجى إغلاق هذه التذكرة

[gilded verge]

@vestal falcon

[vestal falcon]

انا بس ابي اكتب الشكوي وين اكتبها

[gilded verge]

🤷

[gilded verge]

.

[vestal falcon]

ياربت احد يساعدني

[gilded verge]

مشكلتك لا تتعلق ببوت أداة التذاكر. يرجى قراءة الرسالة مرة أخرى

[atomic barn]

thx!

[jade topaz]

{create.form.x} doesnt work

[quasi cliff]

What exactly isn't working?

Can you describe more

[quasi cliff]

x is number

[jade topaz]

like?

[quasi cliff]

So 1 for 1st answer

2 for 2nd

It's from the form

[jade topaz]

oh ok

[jade topaz]

whats the number for question?

[quasi cliff]

Did you make form?

[jade topaz]

ye

only reason is workin

[quasi cliff]

Can you send screenshot of the form config on dashboard

[brazen abyss]

How do you add ticket creator onto a chanel

[quasi cliff]

The form

[jade topaz]

wym

[quasi cliff]

You need to add a form first

Under Form category

[jade topaz]

yeye mb

[quasi cliff]

You have only 1 question so only {create.form.1} will work with the 1st answer

If you need the question then you have to manually add it to the embed since it does not depend on user's response

[jade topaz]

alright thanks

[iron night]

Gave +1 Rep to @quasi cliff

Gave +1 Rep to @amber socket

[quasi cliff]

[jade topaz]

How i can make ticket-discordusername instead of ticket-4981

[quasi cliff]

That's premium

[jade topaz]

i have 7d so xd

[quasi cliff]

https://i.imgur.com/ja6fhzr.gif

ticket-{user}

ticket-{ticket.user.name} should work perfectly

[jade topaz]

is there a chance whenever someones from the staff team is offline in tickets to not shown his name

or jut a chosen person that cant be shown

[jade topaz]

$helpde setup

[humble sequoia]

Ticket Tool zu deinem Server einladen

Der erste Schritt ist, den Bot zu deinem Server einzuladen. Dazu klicke einfach hier.
Im Anschluss gehst du zum Dashboard und drückst auf Create Panel
Ein Panel wird dazu verwendet um die Einstellungen für einzelne Tickets festzlegen und es ist außerdem die Nachricht, wo deine User das Ticket via. drücken der Reaktion ein Ticket öffnen.
Hier ein Beispiel zu einem gesendeten Panel:

Ein Panel erstellen

Um ein Panel zu erstellen öffne zuerst das Dashboard
Im Anschluss drückst auf Create Panel, gibst deinem Panel einen Namen und füllst bei bedarf auch noch die optionalen Felder aus
Jetzt klickst du nochmals auf Create Panel und dein es ist fertig
Weitere Anpassungen kannst du in den Panel Settings vornehmen.
Ein Beispiel siehst du hier:

Ein Panel senden

Sobald du ein Panel auf dem Dashboard erstellt hast,
musst du es mit Hilfe von Send in den dafür vorgesehenen Kanal posten.
Wähle dazu den Kanal wie unten gezeigt aus und drücke im Anschluss auf Send

[nimble latch]

how to move my ticket tool to another server

[trim jackal]

my multi panel is only sending 1

how can i fix that

[slate crystal]

I need help it says that ticket tool is not in not server or check it status or try relogging what should i do

[gilded verge]

commands in #🤖│bot-spam

[gilded verge]

I don't understand what it means to move ticket tool to another server, please describe what you mean.

[lament sandal]

I can purchase premium and give the code to someone to redeem it right?

[gilded verge]

If you buy a monthly subscription you don't get the code but you get invoice on your e-mail. After purchasing, you add premium to the given server here: https://tickettool.xyz/subscriptions

but you can get the key if you choose one of these methods:

[humble sequoia]

PayPal - [e-mail]
BitCoin - 3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA
Ethereum - 0xF47a27D6a3225bB8e71fd03B5C14bbb374b41149
LiteCoin - MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

⚠️ $18 per 3 months. ⚠️
$66 per year.

(If using the direct payment option, you need to be paying for at-least 3+ months.)

Regular Prices when paying on our website:
$6/per month
$66/per year

Once your payment is sent let us know so we can confirm and get you your key.

<:paypal:924596360840372234> Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

<:bitcoin:924638849135689749> BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

<:Ethereum:972177326580301835> ETH - Ethereum

0xF47a27D6a3225bB8e71fd03B5C14bbb374b41149

<:Litecoin:972176945972383815> LTC - LiteCoin

MEQX3knLAuotrKnvk3HDNBK5gdRn6PZhHy

I sent the payment now what?

After you send the payment, please send a screenshot with proof of payment, our <@&615146349700186112> will verify your payment and will get you setup. For crypto payments, we are waiting for at least ONE verification.

All prices in USD - 3 months min for direct payment

[jade topaz]

thanks

[iron night]

Gave +1 Rep to @gilded verge

[frank holly]

Bonjour ?

[vapid dove]

I have been getting this message for a couple days, can anyone help?

[jade topaz]

Guys can who help me Ticket tool bot don’t work ! I do all but nothing come

[brisk chasm]

When i Make a ticket They say to me failed to panel run

[rustic gale]

Usually caused by Discord errors. You should try again and it should work. Do you keep trying and it never works?

[rustic gale]

Where are you stuck?

[rustic gale]

Please show a screenshot of the problem

[mental grotto]

sorry, do you know why the ticket I created does not appear in the panel where I created it? it tells me that I have already created 1 but I do not see it how can I do?

[rustic gale]

Did you leave and rejoin the server?

[gritty vector]

?

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[gilded verge]

@gritty vector,

[gritty vector]

THX

[midnight night]

How do you get access to all the transcripts

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[gilded verge]

@midnight night, set the channel on which the transcripts will be sent and then use the transcript button or command $transcript in the ticket

[midnight night]

Okay thanks

Thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[stable willow]

How to add ticket to my server

[obtuse kraken]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[gilded verge]

@stable willow, or check video tutorial

[chrome pecan]

What is the id command if it's not $id @ user?

[gilded verge]

b-but this is $id @user 😳

[jade topaz]

Will Ticket Tool be adding slash commands?

[grizzled plover]

When a user opens a ticket the new ticket-channel gets e.g. #ticket-123 as channel name. a) Is there an option to name that ticket channel per default different? or b) Can I rename that channel name without any problem?

[humble sequoia]

Supported Variables

- Note: Remove the ! from all of the variables for proper work

{!server.name} ➞ Name of the server
{!server.id} ➞ ID of the Server
{!server.icon} ➞ Direct URL to the Server's Icon
{!server.banner} ➞ Direct URL to the Server's banner, if available

{!channel} = <#channel> ➞ Channel link of the current channel
{!channel.name} ➞ Name of the current channel
{!channel.id} ➞ ID of the current channel

{!author} = <@user> ➞ Mention of the user triggering this message
{!author.name} ➞ Name of the user triggering this message
{!author.id} ➞ ID of the user triggering this message
{!author.nickname} ➞ Nickname of the user triggering this message
{!author.icon} ➞ Direct Url of the profile picture of the user triggering this message
{!author.tag} ➞ 4 digit tag (discriminator) of the user triggering this message
{!author.full} ➞ username + 4 digit discriminator of the user triggering this message

0000 ➞ The current count number of the panel (Tickets only)
null ➞ The name of the panel (Tickets Only)
1 ➞ The current limit of the panel (Ticket Only)

{ticket} = <#channel> ➞ Channel mention of the ticket
{ticket.id} ➞ Channel ID of the ticket

{ticket.user} = <@user> ➞ User mention of the ticket user
[unknown] ➞ Name of the ticket user
[unknown] ➞ User ID of the ticket user
[unknown] ➞ Nickname of the ticket user
https://cdn.discordapp.com/embed/avatars/0.png ➞ Direct Url of the profile picture of the ticket user
[unknown] ➞ Tag / Discriminator of the ticket user
[unknown] ➞ Username + Discirimator of the ticket user```
Roles can be either
{@role name} or {role ID}

_ _

_ _

Additional variables

{reason}
» works on $close <reason>, $delete <reason>, $new <reason>, $claim <reason>
» displays the reason, you can optionally give with some commands

Transcript Variables

Ticket-0000 ➞ Name of the ticket
null ➞ Name of the panel
{transcript_url} ➞ File link of the transcript

Hide Link under blue text:

[Click me](https://tickettool.xyz) ➞ Click me

Time Variable
Sends the current unix time in seconds. Optinally add or remove seconds

<t:{!time+43200}:R> ➞ <t:1661718601:R>
<t:{!time-43200}:R> ➞ <t:1661632201:R>
<t:{!time}:R> ➞ <t:1661675401:R>

_ _

<t:1641006000> ➞ <t:1641006000>
<t:1641006000:f>➞ <t:1641006000:f>
<t:1641006000:F> ➞ <t:1641006000:F>
<t:1641006000:D>➞ <t:1641006000:D>
<t:1641006000:d> ➞ <t:1641006000:d>
<t:1641006000:t> ➞ <t:1641006000:t>
<t:1641006000:T> ➞ <t:1641006000:T>
<t:1641006000:R> ➞ <t:1641006000:R>
» You can use https://hammertime.djdavid98.art/ to create custom dates/times

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[pale pilot]

@grizzled plover

You can rename the channel manually whenever you want. Doesn't break anything

[fathom helm]

How is it going how can I create more than one button

[pale pilot]

Well, this message is not done with our ticket tool bot. But if you want to have a multipanel:

[humble sequoia]

Multipanels

Multipanels are panels with multiple buttons attached to them.

How to create a Multipanel

All users can combine multiple panels into one multipanel!

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

You can also watch this video tutorial.

[grizzled plover]

perfect, thank you

[iron night]

Gave +1 Rep to @pale pilot

[narrow oracle]

Hello
I was suddenly banned from fivem for cheat, when I swear I have never used cheats, you can also do an anticheat check, my account is called disantograu, my steam is Steam ID: 76561198078905476 I ask you with due kindness if you can solve it, I have a 13 day ban, this is my mobile number 3313311207 thank you very much for your kindness please update me on my email thank you in advance

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[rustic gale]

Slash commands will be added, eventually.

[coarse shore]

Hola saludos cordiales

Quería hacer una petición, quería ver si puedo ser ADM ya que aportaría mucho con las personas latinas en ayudarlos y asistir en el juego también tengo planeado crear contenido para las redes

[robust sandal]

I wanted to make a request, I wanted to see if I can be ADM as I would contribute a lot with Latino people in helping them and assisting in the game I also plan to create content for the networks

Spanish (es) → English (en)

[humble sequoia]

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[brazen raven]

Guys, why i have error - System Failure: Missing Permissions

[slender minnow]

$sf

[humble sequoia]

FAQ: System Failure

- System Failure: @Ticket Tool Missing permission(s): PERMISSION(S)
+ Ticket Tool is missing permissions to work properly, check the mentioned permissions by the bot in the channel, in the category, and in the role. You can use $debug as a help tool.

- System Failure: Panel “XX” not found
+ The panel they are trying to interact with has been deleted.

- Failed: `Invalid Form Body components[X].components[X].emoji.id: Invalid emoji
+ The bot no longer has access to the emoji (external server) or the emoji has been deleted

- Failed: `Invalid Form Body components[X].components[X]: this is a required field
+ There is a certain necessary field you left blank. You will have to input a valid argument (most likely text) in the required field for ticket tool to continue functioning normally.

- System Failure: allMessages.users.sort is not a function
- System Failure: Unknown Webhook
- System failure: Service unavailable?
- System Failure: Internal Server Error
+ The bot has run into an issue, please try again as these are cases that tend to fail only once, if the problem is persistent, contact our support team

- Warning: Ticket Tool Failed to connect to it's database, please wait or try again.
+ There might be an issue with Ticket Tool, most likely a database issue, you'll have to wait a few minutes before creating another ticket. This is in place to prevent certain bugs to happen with tickets

[slender minnow]

@brazen raven

[frail thicket]

hey, how can i edit these texts that get sent when closing or opening a ticket

[slender minnow]

the top one is edited through the edit ticket message option

bottom one can be edited through the edit close confirmation option

[slender minnow]

is that a tag or a ticket message?

[woeful mortar]

ticket message

[carmine gorge]

A como pongo el ticket en un servidor jaja

[slender minnow]

can I have the server id?

[woeful mortar]

for what

[slender minnow]

or at least the server name

so that i can check ofc ^^;

[woeful mortar]

946460905556815902

[scenic plinth]

$helpes setup

[humble sequoia]

Cómo configuro Ticket Tool?

Invitando a Ticket Tool

Lo primero que debe hacer es invitar al bot, dando click aquí.
Una vez haya invitado al bot, diríjase al panel de control y cree un panel.
Un panel es usado para definir las configuraciones de un ticket (los usuarios que pueden ver el ticket, los permisos, los nombres, entre otros).

Creando un Panel

Para crear un panel, diríjase a la pestaña de Panel Configs o Configuraciones del Panel en el panel de control de su servidor.
Una vez esté allí, de click en Create Panel / Crear Panel.

Panel Name → Es el nombre que desea que tenga el panel, puede asignar el nombre de su preferencia.
Support Team Roles → Seleccione los roles que deseen que puedan ver los tickets que se creen desde este panel.
Panel Channel → Elija el canal al que quiera que el panel sea enviado al ser creado. (Este campo es opcional, puede reenviar el panel posteriormente si es necesario)

Finalmente de nuevamente click en Create Panel como ilustra el siguiente GIF:

[slender minnow]

that's weird, can you please open a ticket so that we could further investigate the problem

#🎫│make-a-ticket to open a ticket

[woeful mortar]

english?

[covert swallow]

Whatever language you speak best

[woeful mortar]

Yiddish

[covert swallow]

Out of the options we have

[indigo seal]

Can you help me set up it?

[humble sequoia]

━━ moved to ticket ━━

[grizzled trout]

Hola como hago aparecer un ticket?? ósea q reaccionan a un msj y se habrá un ticket

[livid kelp]

Hello

Can someone help me

[shut bolt]

Nope, it's a discord limitation

[fathom reef]

I need help lol

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[fathom reef]

@humble sequoia

I'm trying to change citys on one of my accounts but it says I can't becouse it thinks I'm in governors war s2 when I'm not

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[clever wigeon]

How do I disable 'create invite' for the User Opened Permissions? I don't see that option anywhere. And the category where the tickets go in have it disabled but the tickets don't

[rustic gale]

Currently there's no way to edit that particular permission. You will have to deny the permission role-wise instead of channel-wise.

[clever wigeon]

Ahh alright, thank you!

[iron night]

Gave +1 Rep to @rustic gale

[azure breach]

سلام عليكم

[robust sandal]

Peace be upon you

Arabic (ar) → English (en)

[upbeat palm]

Do you need any help?

[robust sandal]

به کمکي احتياج داري؟

English (en) → Persian (fa)

[upbeat palm]

Ignore

[narrow portal]

For some reason when i make it so u gotta put reason to open the ticket for others like mods it doesnt show the reason

[shut bolt]

While using the command style tickets modals can't be used since modals can only be used through interactions and regular messages don't work

[harsh gazelle]

Anyone know why when I add the bot the server I have admin in that it just doesn't showup in the manage servers area?

[harsh gazelle]

I have relogged and cleared cookies more times than I can count

[harsh gazelle]

nvm ik why

[cosmic lion]

So when I hit close ticket, it closes, saves transcript, then deletes the ticket. How can I do it that it closes, only allows support team to view it and then it moves to a different catergory

[rustic gale]

First of all, disable Two Step Ticket in General Options

[cosmic lion]

It already is

[rustic gale]

And it's still automatically deleting tickets after closing?

[cosmic lion]

Yeah

[rustic gale]

What's your server's ID?

[cosmic lion]

Where would I find that in ticket tool dashboard. Or are you referring to the one discord gives, by copying id?

[rustic gale]

The Discord ID, found by copying ID

[cosmic lion]

702121281507819540

[rustic gale]

I'll take a few minutes to check

[cosmic lion]

Ok, thank you

[rustic gale]

You have nine panels. Which one's showing this problem?

[cosmic lion]

all of them, but i am currently messing with Open a Ticket! one

[rustic gale]

Ah

Well, that's on me

I should have said enable Two Step Ticket instead of disable it

[cosmic lion]

ah okay. No worries. I will enable and test it out. Thanks

It worked. Thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[steel swan]

@cosmic lion i need help please

how do i do this list with tickiet tool like this one

how can i make my tickeit tool creating things like this

[rustic gale]

@steel swan That's done by editing your panel message

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[steel swan]

Yes

3awez eh /what’s with

Can u stop spamming

[stoic hazel]

When you are done I need help to

[steel swan]

What happens @late owl

Dm both of u

No but can see what u need

[crimson elm]

[stoic hazel]

Explain

[steel swan]

Lololol

[crimson elm]

But*

[steel swan]

Then get a new one lol

همه قولو ياعم دي مش فاهم شاكله

انت شغال علي ايه يا برو

كلموني بريفيت

لا عادي ولا يهمك

Hahahahaha

[crimson elm]

أمسح الأول\🙃

[steel swan]

يا برو قلل الناس الوخدة رانك

انتو شاغلين علي ايه

ايه اختصاصكم

[crimson elm]

@humble sequoia
وأنت أسمك طول الأرض ليه؟

هه\🙃

@weak oasis@radiant moss@oak shuttle@hallow marlin

@odd karma

مالك؟

[oak shuttle]

Please Do Not ping the support team.

[crimson elm]

help mee

اخخخ بعت لي فريند ب الغلط وشاله قبل أخذ سكرين
حزننن

@everyone

@fathom ravine

999

666

@here

نا أذلف\🙃

في السينما

يا أدري

ميتين السابورت البيض\🙃

@radiant moss

يبني مفيش سابورت أصلاً

@mystic hound
Manager
!!!!!!!

Help Me

@mystic hound
Manager
Help Me

أذلف

يو في شخص حي في ذا السيرفر
@real marlin

[random coyote]

Ping?

[crimson elm]

Help mee

[real marlin]

@crimson elm @late owl Pinging staff is against the rules, I suggest to stop pinging or a severe action will be taken. I recommend you do read the rules in #📂│information.

[random coyote]

No

[real marlin]

You guys actually do not read the rules since pings are not allowed by anyone.

[random coyote]

Its a raid

[real marlin]

except us.

[random coyote]

No

[crimson elm]

أذلف
مش على كيف أمك
أنا فوق القانون وهات كل القوانين وهكسرها

[crimson elm]

"us"؟
أذلف يبني

هيهي الحكمة أنه مش فاهم\🙃

تخيل لو اللي رد علينا في الأول كان سابورت وشتمته ب العربي

"مشاعر"

#1009201252061679736

مشاعر

تعال ننشر سيرفر نو رولز بدل العبط دة\🙃

@mystic hound
Help mee

[prime bridge]

Successful kicks: 1
Unsuccessful kicks: 0
Reason: Continually pinging staff after being told not to.
Moderator: @mystic hound

[crimson elm]

@late owl
بعدل بس
هيهي
@mystic hound
فك يو

[prime bridge]

Successful kicks: 1
Unsuccessful kicks: 0
Reason: Duplicate of above case, obvious troll
Moderator: @mystic hound

[robust sandal]

Are we going to fool around? @mystic hound

Arabic (ar) → English (en)

[mystic hound]

Not really, if you keep pinging you'll just get banned

[robust sandal]

ليس حقا ، إذا واصلت اختبار pinging ، حظرك

English (en) → Arabic (ar)

[real marlin]

Same applies to other members.

[mystic hound]

?ban 989151797484584960 ?r Ignoring continuous warnings ?t 10d

[prime bridge]

Unsuccessful Operation!
No actual members were found! Try again!

Successful bans: 1
Unsuccessful bans: 0
Reason: troll
Moderator: @mystic hound

[sweet hound]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[sweet hound]

$help @pseudo glen

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[sweet hound]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[real marlin]

If you have a question, just ask and the community will help you.

[jade topaz]

hi doc, is making multiple custom buttons a free feature?

[real marlin]

yes

[blazing vessel]

Хз

Кто может тикеты добавить на сервер?

[rustic kernel]

oh sorry there'a a community support here

I wanted to ask if there's a way to make transcripts private?

[azure breach]

سلام عليكم

[hearty ermine]

Can member review the messages after the ticket is closed?

[rustic kernel]

looks like it if a transcript is made

as it logs to a webpage, there doesn't seem to be a way to delete it

[wanton gulch]

Is it possible to make a button to direct delete a ticket and noget close and then delete?

[real marlin]

The reviews are in #📈│reviews

Can you please clarify?

Can you please explain with details your question?

Pinging is against the rules please check them #📂│information

Scroll up until you see information and click on rules in that channel.

[fiery jacinth]

Hi

When a member wants to close a ticket they have to scroll all above the pm?

[real marlin]

Stop troll, if you have any issue please feel free to ask, if not you can use the #💬│general-chat for English only or #💬│gen-chat-multilingual for all languages.

Do you have a premium subscription?

So why are you asking for a refund?

Do you have any question regarding the Ticket Tool?

[fiery jacinth]

I have

A question..

An need help please

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[real marlin]

If you ask your question someone will answer.

[fiery jacinth]

I did ask

[quasi cliff]

They can simply use $close

[fiery jacinth]

Ok. Can i change that prefix?

[quasi cliff]

$help prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[fiery jacinth]

Thanks so much

[mighty iris]

wene i go to manage server its give me this

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[mighty iris]

thx it work

[quasi cliff]

[frail thicket]

is it possible to close a ticket if the user who opened it did not send a message within 24h?

[digital dagger]

I need help. Can soneone help me in the ticket?

[quasi cliff]

It's not possible yet but expected to release soon

Hey, I'm still confused about your issue. Did you buy Ticket Tool Premium?

Did you buy it on https://tickettool.xyz/subscriptions ?

Then what's the issue?

I can't find any premium linked with your account

Can you please create a billing ticket in #🎫│make-a-ticket and send your email ID (the one you used while buying) inside the billing ticket

Can you send screenshot of that

You technically can't buy on the website without that

Can you copy paste the error message

Then look at it and type it here

[strong lake]

my users sees the open tickets in my discord sever, does anyone know how to change that?>

[icy grove]

Afternoon

I've just configured ticket tool using multi panel. I have three panels with different forms to complete. All working well and really pleased with the bot.

Is there any way to synchronise the ticket numbering with a multi-panel so that whatever option is chosen it generates the next number. I have Panel 1 and have linked in Panel 2 and Panel 3 so could Panel 1 co-ordinate the ticket numbers for example ?

[rustic gale]

There could be many causes of that. You do better opening a ticket so we can troubleshoot it. Explain the problem there and give us your server ID

[rustic gale]

Not currently, but you can make a suggestion to that effect in #🤖│bot-spam with the s!suggest command.

[icy grove]

Cheers. Just realised I can change the channel name for each ticket type so it's not so bad but will raise thank you.

[iron night]

Gave +1 Rep to @rustic gale

[mint hamlet]

How can I make it so that there are multiple reactions to open different tickets in one panel? (if that made sense...)

Basically, I want one panel with multiple reactions to create different tickets which go to different categories (i have premium... well, not me but someone else who has access to the server got it for us)

For example, "create a ticket by reacting below with the problem you need help with", "support" "support2" "support3". "support" will go to a category called support, "support" will go to a category called "support2" so on so on. Can anybody help? Thanks so much. Also I want it to be in one embed, ive seen it before in other servers. Sorry if this message didnt make much sense I can try rewording it if needed.

[humble sequoia]

Multipanels

Multipanels are panels with multiple buttons attached to them.

How to create a Multipanel

All users can combine multiple panels into one multipanel!

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

You can also watch this video tutorial.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[gilded verge]

Hey @mint hamlet, i think you mean multipanels 🤔 please check

[oak shuttle]

Huh?