🆘│community-support

[rustic gale]

Make the Close and/or Confirm Close buttons support team only

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[wheat ruin]

Thanks a lot.

[shrewd oracle]

How do we make the ticket

Give me the details

[rustic gale]

Press the Setup Guide button in #📂│information

[pure stratus]

How can I fix?

[scenic plinth]

I'm not too sure what you're asking to fix.

[humble raft]

I have a this problem

[jade topaz]

😩

[versed finch]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[versed finch]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[rustic gale]

Uninstall and reinstall Discord

[humble raft]

Who thanx

[rustic gale]

Did it work?

[crisp finch]

how to add a server so that it can be managed, I want to manage it but it does not appear

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[dusky flint]

An amount has been withdrawn from me to renew the bot contract, but the order has not been completed. What is the reason?

@plain surge

[covert swallow]

Have you assigned the premium to a server?

[unkempt barn]

Hey gamers, I’ve recently lost some admin roles for a server that I was paying premium for, is there a way I can cancel my subscription without having those roles?

Edit: Nvm. Automated Support helped.

[rocky grotto]

ok so is there a possible command or way to make the tickets generate on a different category and not on top of every channel?

[rose trout]

You can set the open category in the dashboard! Look below

[stone quest]

Hello, I would like to ask, I am using your bot and the players cannot use the ticket, but I still do not understand where I am making a mistake. Thank you for the info

[humble sequoia]

━━ moved to ticket ━━

[sick ravine]

السلام عليكم

شباب

خشو لدا السيرفر

ثواني

[tawny lichen]

How do you open a ticket as the owner and add someone to it? Cause I need to open a ticket to talk to a member of my server

[jade topaz]

كيف اخلي البوت يحفظ التكت عند قفل التكت مباشره

[rustic gale]

Enable Command Style Tickets and use the $new command

[tawny lichen]

Alr ty!

[jade topaz]

How do I get the bot to save the tick when the tick is locked directly?

[rustic gale]

$commandstyle

[humble sequoia]

Command Style Tickets!

Command Style Tickets allow you to open tickets VIA the $new or $ticket commands. This feature also allows you to open tickets for people, by using the aforementioned commands with the user's ping or ID.

You can enable this feature by heading over to your server's dashboard. Then head over to Panel Configs ➞ Settings ➞ Command Style Tickets. (GIF below shows you how to get to it as well).

This section of the panel settings also contains the following features

• Bypass channel list and watch all of them → when you enable this option, Ticket Tool will create a ticket whenever someone uses the $new or the $ticket command in a channel it has access to .

• Channel to monitor for command $new and $ticket → This is the opposite of the previous option, you can actually select in which channels Ticket Tool should look for the $new command instead of looking in the whole server.

• Delete command after creating ticket → If enabled, Ticket Tool will delete the command (whether it's $new or $ticket) a few seconds after you run it.

[jade topaz]

How do I get the bot to save the Ticket when the Ticket is locked directly?

[rustic gale]

You will do something like $new (user mention or ID), for example
$new @tawny lichen
which would make a new ticket as if you were the creator

[rustic gale]

You should enable Two Step Ticket

It's in General Options in your ticket's settings

Then when a ticket is closed you will see a Transcript button. Press that and the ticket will be transcripted

If you mean auto saving transcripts, that's a premium feature and it's enabled in Automation Options

[jade topaz]

There is a server that made saving the ticket to be automatic
@rustic gale

[rustic gale]

I don't think i understand your question then

[jade topaz]

Can I make a ticket with command

[fallow ingot]

Sure

You can go to the Dashboard > Panel Configs > Settings > Command Style Tickets

[jade topaz]

What's the command to open

A ticket

[fallow ingot]

$new or $ticket make sure you set a channel for ticket tool to monitor in the Dashboard.

[long slate]

hey guys is anyone around

i have integrated ticket tool on three servers and it works fine. I have invited it to a fourth server and the bot is there but in tickettool.xyz it is not showing the new server

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[long slate]

ty

[rose trout]

You may want to open a support ticket with Arabic so we can assist you faster!

[tranquil yew]

how do i fix this ?

[covert swallow]

Make sure TT can send messages in the channel youre trying to send the message in

[tranquil yew]

do u no how ?

[covert swallow]

Check the permissions on the channel

[lunar hearth]

Hi how do you create buttons on your ticket and is it premium?

[fleet path]

this may be a stupid question but I'm totally new to this. As the host, is there a way I can see opened tickets so I can give them the verification role?

[rustic gale]

Which buttons do you mean?

[rustic gale]

You can't see open tickets in your server?

[fleet path]

don't think so

[lunar hearth]

Like message buttons that u can react with

[rustic gale]

Message buttons?

[rustic gale]

Then you need to get in touch with the server owner or an administrator

[fleet path]

I am the server owner lmao

but like how do I see if someone opened it

[rustic gale]

Then you are able to see open tickets just as you are able to see all the channels in your server

[fleet path]

kk thank you

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

Would yo do me a favor and type $level in a channel the bot can see?

That's $level

[fleet path]

right here?

[rustic gale]

In your server

[fleet path]

yes

[crystal timber]

How works the {@role name} or {role ID} -The role name you want to mention (role names are case sensitive.)
?

[covert swallow]

Its how you ping a role in a ticket message

So if I wanted to ping our Operations manager, it would be {<@&838465505936539649>}

Hi pablo

Blame mobile

[shut bolt]

Hi Priz

Blamed

[crystal timber]

Ah thanks!

[iron night]

Gave +1 Rep to @covert swallow

[covert swallow]

Anything else I can help ya with?

[crystal timber]

Nope thx

[eternal lotus]

Hi im having problems with the transcripts people sometimes send pics or videos in our tickets and we sometimes need to redownload or access a video, but recently ive been getting this error when trying to download them

[eternal lotus]

they show up as an xml file

[raven herald]

How do you add people into a ticket

[rustic gale]

Use the $add command

[raven herald]

Thanks

[rustic gale]

Media isn't saved as part of a ticket.

When you upload a file to a Discord channel, the file is deleted when the message it's attached to is deleted

[eternal lotus]

but usually i could redownload the attachments from tickets?

[rustic gale]

The files remain accessible for a time but they're deleted shortly afterwards

[eternal lotus]

how long is that time?

[rustic gale]

Around one week as far as i can tell

[eternal lotus]

okay

[rustic gale]

It's a Discord thing, not a Ticket Tool thing

[eternal lotus]

so is there no way to keep attachments with the ticket tool?

[rustic gale]

Currently the premium version has a small space for storing files

up to 8 MB per ticket

[eternal lotus]

okay

[burnt finch]

hello can someone help me out please?

I am trying to set up ticket tool to a server and i am a mod and was given administration permission but when i go to manage it in a server the server does not pop up for me.

[sullen igloo]

Hey can someone help me please, I'm the owner of a server and when people join they have to open a ticket to verify with me or the support team to get into the actual server. I would like to put a message in the ticket without me having to type it, how could I do that?

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[jade topaz]

How can i add a role in the Ticket Message so the role get pinged in the ticket ?

[native shadow]

.

xd

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[steel basalt]

What settings should I use to put multiple buttons/Dropdown menu for one Embed? I don't want 6 embeds...

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[gilded verge]

Hey @steel basalt, check

[steel basalt]

Thank you! 😂

[iron night]

Gave +1 Rep to @gilded verge

[steel basalt]

Ohhh its a premium feature 😭

[tawdry meteor]

#1005966272573472778

[gilded verge]

nope

multipanels are free

[steel basalt]

Oh?

Ok cool!

[rose trout]

Yes I will get to your ticket soon

[jade topaz]

is it possible to make it so that it pings a role when you open a ticket

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[gilded verge]

and put mention in Message Text

(Dashboard->Panel Configs->Panel Settings->Expand Ticket Options->Edit Ticket Message->Message Text)

[severe mirage]

Pfv me ajude sou brasileiro n entendo MT bem porque aconteceu isso

@humble sequoia @humble sequoia pfv me ajude meu jogo travou e diz a só entro no novo lançamento

[humble sequoia]

⚠️ Você está no lugar errado

Nós oferecemos suporte para o bot de Discord @pseudo glen, então não podemos ajudá-lo com qualquer outro problema que você tenha.

- Certifique-se de entrar em contato com a equipe de suporte apropriada para solucionar seu problema.

Se você não possui nenhuma dúvida sobre o nosso bot de tickets, por favor feche este ticket.

[gilded verge]

@severe mirage

[severe mirage]

Com quem posso falar ? Pfv

[gilded verge]

Leia a mensagem do bot 😕

[severe mirage]

Vou ter q traduzir

N sei nem como meche nesse Discord

[gloomy wind]

yo, how would i make a transcript be sent automatically upon closing the ticket?
i know how to send it to a specific channel and all, just not how to exactly make it send a transcript, even if the "transcript" option isn't selected

[rustic gale]

It's a premium feature

[gloomy wind]

ah i see, thanks yo

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[gloomy wind]

there we go
kk bye bye, thank youu

[rain orchid]

Can anyone help me to how to do the setup

Anyone who can help me

Ok

Sorry

[somber belfry]

Hey, is it possible, that the person who created the ticket can claim it (auto or by himself?)
And Buttons that are only can be clicked by supporters are they still visible to everyone?

[arctic plank]

What's up ma boys

[pallid widget]

Still need help?

[pallid widget]

No ?

[fallow ingot]

The person who opens a ticket is unable to claim the ticket that they made, only support or anyone else who has access. Buttons are able to be viewed by everyone regardless if it is marked support team only.

[primal trench]

how to open ticket

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[rose trout]

There is the setup guide. But if you need support you can open a ticket in #🎫│make-a-ticket

[celest lake]

Warning: This server isn't active, Please make sure this is the correct bot (premium vs free)

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[gilded verge]

@celest lake, If your message means you have a problem, please check

[rustic gale]

Consider using a different browser

[jade topaz]

hi does anyone know how i can do buttons like this?

i keep trying but i have no clue how.

[gilded verge]

nope, multipanels are free

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[gilded verge]

Hey @jade topaz, check

[jade topaz]

thanks, i am trying but then this happiness.

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

okay, ill give you my example, wait please 🤔

[jade topaz]

ok!

[rustic gale]

Are you on computer or phone?

[gilded verge]

*If you are not sure if you did the multipanel right, you can check my example:
Message link 1: #🆘│community-support message
Message link 2: #🆘│community-support message

[jade topaz]

thanks! i am getting the idea.

[iron night]

Gave +1 Rep to @gilded verge

[zenith fossil]

Hey guys, I have a bot that is checking support tickets to auto close if the user is unactive for x time. What is the best way to auto close the ticket using a bot and still give the user the logs? Just deleting the channel does not give logs and using $close on a bot dont work

[rustic gale]

You can enable the bot in Server Configs.

There's a field to add the IDs of bots that you want Ticket Tool to respond to.

French tickets in #🎫│make-a-ticket

[maiden cipher]

How to use my ticket in my server please ??

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[quasi cliff]

[shadow glacier]

this possible to remove in a ticket the permision to @ a role

[quasi cliff]

For the person who opened the ticket or staff?

Do they have mention perms in category or their role perms

[latent sonnet]

whats the dashboard

where can i find it

[humble sequoia]

https://tickettool.xyz/manage-servers

[plain kite]

Is there a way to make one specific panel usable by users with a specific role?

[rose trout]

Yes you can!

[rose trout]

If you go to the button options and go to create you can but allowed roles!

[plain kite]

Thx bud!

[iron night]

Gave +1 Rep to @rose trout

[rose trout]

of couse!

[shadow glacier]

person

[shadow glacier]

let me check

[plain kite]

i did this, i added the booster role for my server in allowed roles, but those without it can still open a ticket

[shadow glacier]

off and they still can

[rose trout]

Did you re send the panel?

[plain kite]

yep!

[rose trout]

mhm ok

[rose trout]

ok did the person have admin that tested the ticket?

[plain kite]

yeah im server owner, ive set the button as per above, resent the panel (Twice) and those without the role specified can still open a ticket

basically i need it so only those who boost can open a ticket

[rose trout]

Administator will overide that

[plain kite]

Ive tested it on accounts without the booster or any staff roles, ive asked members to test along with an alt account of mine with no roles

[jade topaz]

hello

how can i set TT auto send Dm with ticket when its open

[rose trout]

Fixed!

[quasi cliff]

https://i.imgur.com/YTwgseU.gif

[quasi cliff]

https://i.imgur.com/DFRNaHg.gif

[jade topaz]

😍 😚

[shadow glacier]

@quasi cliff

i need help

please

[upbeat palm]

So if it is off in role permissions it is most likely that a different role they have has ping perms also.

[sullen wind]

Is there any way to see the log for closed tickets

[shadow glacier]

?

[upbeat palm]

The person must have a different role that can ping.

You can’t.

[upbeat palm]

Yes, you can log transcripts when you go to close a ticket.

Click the transcript button on this.

[shadow glacier]

Wdym?

im still not understad

[upbeat palm]

I don’t know, I am not a developer.

[upbeat palm]

The person must have a specific role that has permission to ping.

[shadow glacier]

he have

he cant in other channelfor ticket yes

[jade topaz]

hi is there a way to see all the ticket logs thats being saved onto the database? or i need to manually save transcript onto a channel

[stoic pivot]

i can manage most of 1 server?

[trail jasper]

im wondering how can i get it to where ppl can make the tickets but they arent allowed to use commands such as !close/delete etc

[rustic gale]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[rustic gale]

In Button Options you can set the permissions for individual buttons

[trail jasper]

ah got it thank u

[still sparrow]

is the ticket tool down?

it won't add in my new server...

[shadow glacier]

how can i do for disabled tempory a ticket for none make new one?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[rustic gale]

@still sparrow

[rustic gale]

You can set the ticket limit to 0 in General Options

[jade topaz]

Anybody can help

In ticket tool dadhboard my server not showing

[shadow glacier]

but this will do for every ticket no?

i just want one

[rustic gale]

Only for the panel you do it for

[delicate sigil]

how do u change what perms the ticket tool has

and how do u get $help to work

[upbeat palm]

$help will always work unless you set a different prefix.

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[idle peak]

Question about premium?

[upbeat palm]

https://gyazo.com/62ab142377dcfb550eceeb513643319e Click on the role with the bots name. (Ignore, I don't have a server that I have admin in with ticket tool rn)

[upbeat palm]

https://nohello.net/en/

[idle peak]

huh?

[upbeat palm]

So basically when you go to a support channel or ask for help please, you can say hello or something but just ask your question also in the same message.

Imagine calling someone on the phone, going hello! then putting them on hold... 🤦‍♀️, you wouldn't do that so the same thing applies here.

But just ask your question. @idle peak

[jade topaz]

How do I do this?

That's how it is for me

[slender minnow]

Edit the button names and emoji from button option ---> Create Ticket button settings

you'll have to edit the button for each panel linked

[jade topaz]

I got it now. Thank you very much for the help ^^

[iron night]

Gave +1 Rep to @slender minnow

[bronze willow]

How to block user on ticket?

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[pale pilot]

@bronze willow

[bronze willow]

User

[upbeat palm]

You would have to give them a role that is blacklisted like how to mute someone you have to give them a muted role (or a bot does it). You can't blacklist a specific user currently.

[neat quartz]

How can I make the bot tag a role at the beginning of a ticket? Just typing the role into the settings doesn't turn it into a tag when the bot sends it

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[gilded verge]

and put mention on Message Text

[neat quartz]

ah thanks this will work

[timid echo]

Is the claim ticket feature only available to premium users?

Or is it available to everyone

[scenic plinth]

Yes, only premium.

[jade topaz]

Hmm

[rancid sandal]

hello team, i have no issue in anything when i set things up for my server except one thing,

When a member close the ticket he will still able to type in the ticket even after being closed

What is the solution and thanks in advance

[gilded verge]

Hey, please go to Panel Configs->Panel Settings->Expand Permission Options->and in User Closed Permissions add perms: Read Messages, Send Messages, Read Message History

Exactly like this:

[rancid sandal]

thanks a lot bro appreciated

[zinc dome]

question- is there a limit to how many panels you can have ??

[rustic gale]

As far as i remember the limit is 25

[gilded verge]

wai, this was not the limit for multipanels? 😳

[zinc dome]

ah ok- thank you!

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

Ah

@zinc dome @gilded verge is right, 25 is thr limit of buttons in a multipanel, not the limit of panels in a server

Though clearly the panel limit must be at least as high

[zinc dome]

ohhhhhhhhhh

so what is the limit for individual panels??

[rustic gale]

No idea. How many panels are you thinking of making?

1000?

Probably too many

100? Probably fine

[gilded verge]

Especially for your answer, I am creating different panels at the moment, so I will let you know within 30 minutes if you can have more than or less than 30 panels

[zinc dome]

make sure to ping us!

[gilded verge]

okay ^-^

[zinc dome]

no no 😅😅😅 just wondering thanks again @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[gilded verge]

@zinc dome, @rustic gale
Okay, I made 52 panels but I still don't know how much the panel limit is... At least we are sure that we can create 52 panels XDDDD

[rustic gale]

Damn. Thank you for your hard work

Shut up yag

Thank @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[rancid sandal]

guys i just did this but still the member can type when its closed

[zinc dome]

thank you so much!!

[iron night]

Gave +1 Rep to @gilded verge

[zinc dome]

what are reps btw?

and what are they used for?

[rustic gale]

It's your helpful user score

And it's for bragging rights

[gilded verge]

Remember that you need to create a new ticket for the new settings to take effect

[zinc dome]

😅 fair enough

[gilded verge]

I recommend these perms: https://cdn.discordapp.com/attachments/979861967936290816/979874986946875412/Panel_Permissions.mp4

[rancid sandal]

I went to the settings of the created pannel, then did these changes and then send

[gilded verge]

Try them, I hope this help you

[rancid sandal]

I did them same and press send to send a new ticket pannel and it occured there and i tried with a member for testing and still he can type

[gilded verge]

btw you don't have to resend panel, just save settings 😄

[rancid sandal]

haha thanks for this also btw 👌

[gilded verge]

hm, I have a feeling the user has a role that you placed in the Support Team Roles or in the Additional Roles 😳

[rancid sandal]

no not at all i checked that too

[gilded verge]

I can offer to join your server if you send me an invitation in a private message, then I create a ticket and we'll see what's there. What do you think about it?

[rustic gale]

It's probably a permission issue

[gilded verge]

I think so too

[rustic gale]

What's your server's ID or name?

[zinc dome]

that’s why it’s double sending 😅

[rancid sandal]

@gilded verge i dont mind sure

[desert zenith]

see now what can i do

[gilded verge]

1001777096747659265

[desert zenith]

@gilded verge can u help me out of this

[gilded verge]

wait, are you using VPN ?

[desert zenith]

nope

[humble sequoia]

https://tickettool.xyz/manage-servers

[gilded verge]

okay, try again

[desert zenith]

ok

[rustic gale]

For the sake of testing, give Ticket Tool the Administrator permission

Then reopen and reclose the ticket

And see if the user can still view the ticket

[desert zenith]

pls help me

[rustic gale]

Try using a different browser and seeing if it works

[desert zenith]

wait

[desert zenith]

i tried it on browser now it didnt worked

[timber hare]

How do I make my tickets go somewhere when they’re open and close.

[gilded verge]

it is strange, it has permissions like in the video from me, even a copy of the panel was made but it did not change anything

[desert zenith]

pls help me

[rustic gale]

Try using a different device, such as your phone

[desert zenith]

ok wait going to do

it is working on phone thx

[rustic gale]

Awesome

[desert zenith]

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[rancid sandal]

thanks a lot for heping in great way, now issue solved @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

yay! 😊

[rugged spruce]

How do I create a ticket? I forgot my fatcat password

[obtuse kraken]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[rugged spruce]

It’s not letting me select a bot. Can someone reach out to me please?

[gilded verge]

So I am supposed to understand that you have premium on the server, right?

[rugged spruce]

I’m not sure what exactly means tbh, I’m not well with understanding discord.

When I go invite bot to create the ticket it won’t let me continue

[gilded verge]

Do you have any error?

stop being rude, please

[rugged spruce]

No error

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[rugged spruce]

It’s just blank

[gilded verge]

oh.. sorry

[rugged spruce]

So I can’t get past this to continue

[gilded verge]

log out and log back in or take this invite link:
https://discord.com/oauth2/authorize?client_id=557628352828014614&scope=applications.commands+bot&permissions=2416045072

[rustic gale]

You have no permissions to add the bot to any of your servers.

Are you the owner of the server?

[brisk thistle]

hi

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: Joined to be disrespectful for no reason
Moderator: @forest goblet

[rugged spruce]

I’m just needing a new password. This is a lot of trouble it seems. I’ve tried logging out and back in. Can anyone reach out to me please

[rustic gale]

Um

I think you may be in the wrong place

A new password for what?

[rugged spruce]

I don’t understand bots or master accounts

[slender minnow]

Hello there, is there anything i can help you out with?

[rugged spruce]

Is this not for the tv service?

[rustic gale]

Nope, no

This is for a Discord bot called Ticket Tool

[brisk thistle]

How can I add buttons in a single ticket ?
Example :

[rustic gale]

It's possible that your TV service uses Ticket Tool in their Discord server

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[slender minnow]

@brisk thistle

[rustic gale]

But then being here is like going to the phone company to ask why your TV company isn't taking your calls

[rugged spruce]

Ohh so I’m in the wrong place. I’m sorry. Thank you for messaging me

Again, thank you

[brisk thistle]

Is it mandatory to subscribe in premium ?

[rustic gale]

Multipanels are a free feature

[slender minnow]

not necessary for multi panels but you unlock more features

[rustic gale]

The emojis for example require premium yeah

[brisk thistle]

ok how to make embed message in tickettool

[rustic gale]

That's a tag

Basic non-premium tags won't have as much detail though

[glass estuary]

Does the ticket transcripts not save the attachments that were in the ticket or am I doing something wrong?

[rustic gale]

The transcript does not save the attachments, no.

[brisk thistle]

Well, is it possible to create a way embed ?

[rustic gale]

Attachments are includes as links to the files that were uploaded to the Discord channel

Channel ceases to exist, files are deleted

[glass estuary]

Thank you!

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[brisk thistle]

@rustic gale

can you help me ?

[slender minnow]

Please do not ping for support.
You can either make embeds by making tags (for a predefined response) or make panel (for opening tickets).

[brisk thistle]

I want to know how to create embed only

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[brisk thistle]

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

You can use tags to create embeds, but you won't be able to add much detail to them unless you're subscribed to premium

[brisk thistle]

ok thx ♥

[timid echo]

Is it possible to make a voice channel that is linked to the ticket that is open for support over vc?

Also allows those in the ticket to join only instead of us dragging them from another vc

[rustic gale]

Sadly no, there's no such functionality

[timid echo]

Oh, thank you

[iron night]

Gave +1 Rep to @rustic gale

[timid echo]

Also, is it possible to create different buttons for a ticket? For example, report a user, questions etc

Without premium?

[jade topaz]

anyone know how to

get the ticket to @ the person

who opened it

like this

[plain surge]

Yes, that is called a multipanel. Like the one in #🎫│make-a-ticket

You can follow these steps to make one

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[plain surge]

Please keep in mind that changing the button emoji is a premium feature

[timid echo]

Thank you for the help

When the ticket is opened by the user, is it possible to mention the reason to why the ticket was created?

[plain surge]

However you can change the text of the button tho, that's a free feature

[plain surge]

That's not possible currently no, as the user just presses a button

You can however change the ticket message to ask them to explain why they opened a ticket

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[plain surge]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[plain surge]

Or you can use IDs

[timid echo]

Can different panels have different messages when a ticket is created?

[plain surge]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[plain surge]

Yes, each button on the multipanel is it's own panel on the website. Inside each panel you can change the ticket message

[timid echo]

Will the ticket numbers continue in order for all multipanels?

[plain surge]

According to the number of each ticket yes

Which you can edit in the panel settings under General options

[buoyant perch]

Hello

I got banned on foxtrot asylum and I dont know how to appeal.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

hello there is any thing with TT ?

[jade topaz]

nvm fixed the problem was from discord not TT

[quasi cliff]

[jade topaz]

https://i.imgur.com/0ZBj4eb.png

how do i do this like multiple buttons

[humble sequoia]

Multipanels

Multipanels are panels with multiple buttons attached to them.

How to create a Multipanel

All users can combine multiple panels into one multipanel!

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

You can also watch this video tutorial.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[pulsar violet]

for some reason i cannot see the option to create a panel

[gilded verge]

If you created a ticket, wait there for help 😕

[pulsar violet]

i have 12 mins ago

[jade topaz]

how do i fix this

[zinc dome]

how come the dashboard clears everything when a new panel is made?

[gilded verge]

I'm not sure what's going on there, but in general, after creating a new panel, all that happens is the page is refreshed 😕

[gilded verge]

If you created a ticket, wait there for help 😕

[zinc dome]

it is refreshed but everything is wiped

[gilded verge]

can you show this?

[zinc dome]

one moment

[gilded verge]

if you opened a ticket, please complete this case there

[sweet tendon]

How can I invite the premium bot? I enabled the free premium trial.

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[gilded verge]

@sweet tendon, check

[sweet tendon]

Thanks!

Thanks

Thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[topaz flume]

how do i make the ticket tool @ roles?

[jade topaz]

{role ID}

[topaz flume]

alright thanks

[jade topaz]

How do u make the ticket default name the name of the ticket panel then there name

So like support-diski

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

Supported Variables

{server.name} ➞ Name of the server
{server.id} ➞ ID of the Server

[#🆘│community-support](/guild/509192800865353738/channel/776680605517742090/) = <#channel> ➞ Channel link of the current channel
{channel.name} ➞ Name of the current channel
{channel.id} ➞ ID of the current channel

{author} = <@user> ➞ Mention of the user triggering this message
{author.name} ➞ Name of the user triggering this message
{author.id} ➞ ID of the user triggering this message
{author.nickname} ➞ Nickname of the user triggering this message
{author.icon} ➞ Direct Url of the profile picture of the user triggering this message
{author.tag} ➞ 4 digit tag (discriminator) of the user triggering this message
{author.full} ➞ username + 4 digit discriminator of the user triggering this message

{panel.count} ➞ The current count number of the panel (Tickets only)
{panel.name} ➞ The name of the panel (Tickets Only)
{panel.ticketLimit} ➞ The current limit of the panel (Ticket Only)

{ticket} = <#channel> ➞ Channel mention of the ticket
{ticket.id} ➞ Channel ID of the ticket

{ticket.user} = <@user> ➞ User mention of the ticket user
{ticket.user.name} ➞ Name of the ticket user
{ticket.user.id} ➞ User ID of the ticket user
{ticket.user.nickname} ➞ Nickname of the ticket user
{ticket.user.icon} ➞ Direct Url of the profile picture of the ticket user
{ticket.user.tag} ➞ Tag / Discriminator of the ticket user
{ticket.user.full} ➞ Username + Discirimator of the ticket user```
Roles can be either
{@role name} or {role ID}

_ _

_ _

Additional variables

{reason}
» works on $close <reason>, $delete <reason>, $new <reason>, $claim <reason>
» displays the reason, you can optionally give with some commands

Transcript Variables

{ticket_name} ➞ Name of the ticket
{panel_name} ➞ Name of the panel
{transcript_url} ➞ File link of the transcript

Hide Link under blue text:

[Click me](https://tickettool.xyz) ➞ Click me

Time Variable
Sends the current unix time in seconds. Optinally add or remove seconds

<t:{!time+43200}:R> ➞ <t:1660207112:R>
<t:{!time-43200}:R> ➞ <t:1660120712:R>
<t:{!time}:R> ➞ <t:1660163912:R>
» Remove ! before time

_ _

<t:1641006000> ➞ <t:1641006000>
<t:1641006000:f>➞ <t:1641006000:f>
<t:1641006000:F> ➞ <t:1641006000:F>
<t:1641006000:D>➞ <t:1641006000:D>
<t:1641006000:d> ➞ <t:1641006000:d>
<t:1641006000:t> ➞ <t:1641006000:t>
<t:1641006000:T> ➞ <t:1641006000:T>
<t:1641006000:R> ➞ <t:1641006000:R>
» You can use https://hammertime.djdavid98.art/ to create custom dates/times

[jade topaz]

@gilded vergeso it would be {panel.name.ticket.user.name} ?

[gilded verge]

uhm... if you have a variable for example {panel.name} and {ticket.user.name}, that is, they are separate, i.e. you cannot combine them into one, you just have to write them next to each other
so finally: {panel.name}{ticket.user.name}

next time, try to not ping, just wait for help @jade topaz 😕

[jade topaz]

Oh sorry i jst pinged u cuz u was the one that sent the guide... sorry

[jade topaz]

Thank you:)

[iron night]

Gave +1 Rep to @gilded verge

[indigo lichen]

can you change the ticket channel names?

[quasi cliff]

You can do that using $rename command

If you want to change for particular panel automatically then it's part of premium

[indigo lichen]

oh ok

thank you for your help

[quasi cliff]

[azure gazelle]

.work

[tepid island]

witaminka#3206

You worked hard at your dish cleaning job but failed. Then you tried fish cleaning! You earned 487

Reply #636441

[azure gazelle]

.bal

[tepid island]

witaminka#3206

Leaderboard Rank: 48th

Cash:

-52

Bank:

7,764

Total:

7,712

Aug 10, 2022, 10:04 PM

[azure gazelle]

.slut

[tepid island]

witaminka#3206

You got your daily dose of Vitamin D 928 : D

Reply #635875

[azure gazelle]

.crime

[tepid island]

witaminka#3206

You were caught dipping Oreos in milk! You were beaten up and had 1,641 stolen from you!

Reply #635932

[gilded verge]

@azure gazelle, Nie rozumiem dlaczego używasz komend na kanale do supportu, tutaj piszesz tylko potrzebujesz pomocy związanej z botem Ticket Tool.
Jak chcesz używać tych komend, to przejdź na #🤖│bot-spam okay?

[azure gazelle]

Przepraszam jedno razowa pomylka

[gilded verge]

W porządku, to taka mała prośba aby utrzymać kanały w czystości 😊

[azure gazelle]

Rozumiem

@gilded verge podpowiesz mi jak mogę zdobyć tego flashdropa?

[gilded verge]

Czy Twoje pytanie jest związane z botem Ticket Tool?

@azure gazelle, Nie wiem o co pytasz ale jeśli Twoje pytanie nie jest związane z botem Ticket Tool, przejdź na kanał #💬│gen-chat-multilingual

[lament yoke]

#📌│automated-support

[bitter vine]

How do I get to Mission help page

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

Hi i need some help please-
When a ticket is made how do i make it ping my staff team

when making the ticket i put all the support roles down, but it doesnt seem to be pinging the support roles..

@gilded verge Could i get some help please?

oh, sorry!

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[gilded verge]

Oh so you said please, so...
Hello @jade topaz! Please put your mentions in Message Text (Ticket Options->Ticket Message)

[jade topaz]

Do i have to buy premium to use this feature?

[gilded verge]

nonono 😳

[jade topaz]

erm, Sorry? 😭

[jade topaz]

lemme try this

[gilded verge]

250 characters in both:
so 250 in message text and 250 in embed description

[jade topaz]

OHH there, so i mention the roles there

[jade topaz]

How can i get to that

[gilded verge]

it's alright, the point is, you asked for help, you didn't shout, so here i am 😊

yup, just put mention in Message Text ^-^

[jade topaz]

oh right

where is message text tho

[gilded verge]

Panel Configs->Panel Settings->Ticket Options->Ticket Message

[jade topaz]

got it

ty!

you said i cant ping staff tho 😭

[gilded verge]

if you use thanks @user you can 😄

[jade topaz]

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[jade topaz]

thanks @gilded verge

another rep?!

[gilded verge]

you can't... cooldown 😳

[jade topaz]

Sorry i forgot to ask sumn before i left,
How do customise this message?

I wanted to add something in there like please dont spam the tickets

[jade topaz]

ooh.

[gilded verge]

Panel Configs->Panel Settings->Panel Options

[graceful vigil]

can you create a ticket based on a emoji reaction?

[jade topaz]

thank you very much

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

Emoji were changed to buttons a while ago 😳

[graceful vigil]

so can you add a button to each message in a channel?

[obtuse kraken]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[gilded verge]

Please check
Buttons are added to created panels

[graceful vigil]

hmmm so what we want to do is put something that is available in a channel, and then people click on that button to request it. Rather than one button at the top, which then people create the request and then type in what they are requesting

[gilded verge]

It is very likely that I do not fully understand your question, so please wait for someone else from the Staff, im sorry 🥺

[graceful vigil]

thats cool 🙂

[scenic plinth]

No.

[graceful vigil]

ok thanks for the short and quick reply 🙂

[oak field]

.suggest I want to search certain text in all saved ticket transcript. I close some tickets but need to find them. Want to global search be implemented across all close tickets in transcripts.

[tepid island]

Alex Packer#0203

The server settings module has been denied for your role on this server.

[stark rune]

:error: No permissions

You are not allowed to execute this command.

[jade topaz]

Hi, I have a question. I already have the standard bot setup in my server how I want it but now I want the features of premium, so if I purchase it will I need to go through the entire setup process all over again with the premium version too?

[craggy geyser]

No. All dashboard features stay. They are applied to both bots, you just choose which bot to use under server configs. Also, all premium features work on the free bot

Even if you lose premium, the premium changes on the dashboard stay, just in discord the default options will happen until premium is restored

[zinc dome]

dumb question maybe

can you use the tickets as like a lazy man’s DM function?

[jade topaz]

Thank you Swift (apologies, didn't want to tag you)! 🙂

thanks @craggy geyser

[iron night]

Gave +1 Rep to @craggy geyser

[jade topaz]

@dark hound Why are you DMing me asking me to join your server? Try getting members the honest way bud.

[rustic gale]

Not sure how tickets are lazier than just DMing a person, could you explain what you're trying to go for?

[zinc dome]

usually when you DM, you can't invite other bots to the DM- this would be useful if you are plural.. but since, you cant [invite bots to DM] i thought maybe tickets would be a good use for that

[rustic gale]

Sure, that makes sense!

You'll want to add the bots' roles to Additional Roles so you don't have to manually add them every single time

[zinc dome]

thank you!

[iron night]

Gave +1 Rep to @rustic gale

[zinc dome]

also what’s the variable for including a user into the ticket

like when you’re inside the ticket

what’s the command for mentioning user at the top

[rustic gale]

{ticket.user}

[zinc dome]

the user is the username not user @

right ??

brain foggy sorry

[rustic gale]

The username is {ticket.user.name}

[zinc dome]

thanks!!

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

The mention is {ticket.user}.

[zinc dome]

😅 ah yes yea ok thank you

[iron night]

Gave +1 Rep to @rustic gale

[strong widget]

Hey outsider

I answered your questions

Ticker 44583

[tulip scroll]

where can i activate my key?

[humble sequoia]

How to redeem premium (Key)

To redeem your premium key, go to the dashboard, select your server, then click " Redeem Premium" under the server's icon and name.

[tulip scroll]

it says: Servers - (server not showing up? try relogging)
It looks like Ticket Tool isn't online or in any servers you have permission to access,Invite Ticket Toolor check it'sstatus

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[gilded verge]

Check all of message

[tulip scroll]

still the same message

[gilded verge]

the bot is on your server, right?

if so, run command $level on your server and please send a screenshot of the bot response

[tulip scroll]

where is my server

[gilded verge]

wait, have you added a bot to your server?

[tulip scroll]

no i just ordered from the website

[gilded verge]

what?

you can't buy Ticket Tool

[tulip scroll]

i ordered a month from the website and got the key in my mail clicked the tutorial there and joined discord

[gilded verge]

but why did you join here and not to the server from which the information came? 🤔

[tulip scroll]

i never received anything like that?

[gilded verge]

to sum it all up ...

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[quick ingot]

So I had opened a ticket and now I can’t access it, can anyone help?

[gilded verge]

We cannot manage tickets that are on other servers.
Please go to the server on which you opened the ticket and ask the administration to add you to it again or open a new one.

[quick ingot]

Thanks for the advice

[jade topaz]

im Sorry i keep joining and leading but i got more questions to ask @gilded verge

oh yea.

First question is: How do i edit the ticket message again

Second one, Does the pink diamond next to the options mean i need premium?

[gilded verge]

Panel Configs->Panel Settings->Ticket Options->Ticket Message

[jade topaz]

Third, do you partner serevrs with this server?

Fourth, Is there a category i can create which stores all the tickets in?

Fifth, Why does it say there can be only 1 ticket opened at a time

[gilded verge]

wait, pink diamond?

[jade topaz]

yeah,

[gilded verge]

no premium required
premium required
you have premium so you can use

I did not notice the pink one 🤔 can you show screenshot?

[humble sequoia]

Partnership Program

Our partnership program is currently closed.

We appreciate you being interested in partnering with Ticket Tool! Unfortunately the program for partnering is closed as of now. Nonetheless, the program will be reopened soon, make sure to keep an eye at #📣│server-news!

TicketTool.xyz - Ticketing without clutter

[jade topaz]

DAMN, what are the perks for getting partnered?

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[jade topaz]

👍🏻

[gilded verge]

5: please check Ticket Limit in Panel Settings->General Options

[gilded verge]

oof, I don't know the answer yet, but I will ask 😳

[jade topaz]

Thank you, and check if they can open it again

[iron night]

Gave +1 Rep to @gilded verge

[jade topaz]

alright thank you

[arctic sinew]

Guys i have un linked account i have the name and id of the account can i get it

?

[gilded verge]

Hey again, please check this: #📣│server-news message

[gilded verge]

unlinked from...?

[jade topaz]

DAMN IT i cant use the feilds 😭

[gilded verge]

premium required 🥺

[jade topaz]

It says, Warning you do not have perms to do this :./

[jade topaz]

ikr 😭

[quasi cliff]

#📣│server-news 2nd last message

[jade topaz]

k

thank you @quasi cliff

[iron night]

Gave +1 Rep to @quasi cliff

[jade topaz]

oh zamn they are closed, Any idea when they will reopen @quasi cliff ?

[quasi cliff]

No idea sadly

[jade topaz]

Alright, Please dm/ping me when they open again :)

thank you @quasi cliff

[iron night]

Gave +1 Rep to @quasi cliff

[covert swallow]

Grab an announcement ping role, you'll get pinged for sure

[astral pulsar]

Can anyone tell me why the three bars do not appear in the upper left corner when I enter the dashboard?

[quasi cliff]

Please send screenshot

[astral pulsar]

Ok

[quasi cliff]

Click on "Gerenciar" to manage that server

[icy pumice]

Hey, is auto claiming a thing yet? Like the first support member who replies to the ticket, claims the ticket?

[worldly kiln]

Hi ! I have a question . How can i add a role for he can look ticket ?|| Sorry for my english ^^'||

[quasi cliff]

Nope, the only two options to claim are: button and command

[icy pumice]

Sad. Thanks though. Hopefully it'll be added some time 🙂

[quasi cliff]

You can suggest it in #premium-suggestions

[quasi cliff]

Which language are you more comfortable in?

[worldly kiln]

french

[quasi cliff]

You can create a French ticket in #🎫│make-a-ticket for better help

[worldly kiln]

Thank you !

[willow remnant]

Hi

[jade topaz]

Why this gives warning?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[jade topaz]

Thank You Bot.

[uneven seal]

Does anyone know if there is a way to auto tag a role when a ticket has been opened by someone??

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[gilded verge]

@uneven seal, sure! Put mention in Message Text

[limpid palm]

How to fix unknown intergration when closing ticket

[gilded verge]

Discord on mobile?

[limpid palm]

Not just me all in staff

They are on pc

[gilded verge]

only when closing ticket?

[limpid palm]

Yes

[gilded verge]

🤔

can you show this error please?

[gilded verge]

discord on mobile...

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the App Store

Discord for the Play Store

[limpid palm]

But thats same on pc

[gilded verge]

ok i will try this on my servers 🤔

but during this time I will ask you to create a new panel and try if the new panel will work, okay?

[limpid palm]

Okay

[gilded verge]

everything works for me, how is it for you? managed to?

[quaint rampart]

How do I remove the member's permission to close the ticket?

[gilded verge]

Panel Settings->Button Options->Close Ticket Settings->add everyone to Disabled Roles or choose Support Team Only

[dire robin]

hi

i need help with sum. ticket tool used to open tickets at the bottom of all the channels, but now theyre at the top and when i try to move them it says this

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[gilded verge]

Hey @dire robin, uhm, why are you getting tired? after all, you can set the category to which the tickets will be transferred/moved 😳

[quaint rampart]

Is there a way to remove these messages?

[humble sequoia]

How can I edit/disable the ephemeral message?

These pop ups can only be seen by the user who triggered a certain action, like creating a ticket. They cannot be edited or disabled, as they are a discord requirement that is set by the developer of any bot. The ephemeral messages can be removed by pressing the little blue Dismiss message text, or by restarting your discord client.

[quaint rampart]

I just want the bot not to send these messages, is there any way?

[gilded verge]

I don't understand your question because everything is written here. Please read this message again

[jade topaz]

What to do now?

[quaint rampart]

Disable sending these messages, I want the bot not to simply send

[gilded verge]

I don't understand your question, it's your first message 😕 Please explain

[gilded verge]

"They cannot be edited or disabled, as they are a discord requirement that is set by the developer of any bot."

[quaint rampart]

Is there a way to edit the message then?

[gilded verge]

...

[quaint rampart]

I'm just asking, because I wanted to put the message in my language

[gilded verge]

I sent you two times here saying that you cannot edit or delete it 😐

[dire robin]

still didnt work

its at the top

[jade topaz]

How do I use the ticket

I want a pika fruit and have enough for it

[gilded verge]

please run command $debug on your server and send link from bot, send link here
Example:

[gilded verge]

So you are asking how to configure the bot on your server, right?

[dire robin]

nvm found the issue

[jade topaz]

Yh

[obtuse kraken]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[gilded verge]

or you can check tutorial

[buoyant monolith]

I want to make something like this, but how do I?

It is from my friends server, but he seems have forgotten how he did.

[humble sequoia]

Multipanels

Multipanels are panels with multiple buttons attached to them.

How to create a Multipanel

All users can combine multiple panels into one multipanel!

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

You can also watch this video tutorial.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[gilded verge]

What exactly do you want to disable? A button or something else? Please describe it

hmm🤔
Panel Settings->Button Options->choose button, example for now we choose Transcript Button Settings->turn off Enable Button and save settings
Example:

let us know if that's what you mean ^-^

Have you disabled this button and created a new ticket? 🤔

it works 😳

I don't know how many panels you have created, but please make sure you change the settings in the correct panel

you don't need premium to turn off buttons ^-^
hmm..

could you show screenshot with settings in button?

nonono, just enable button to off

did you save the settings? if so, please try now to create new ticket and let us know if there is still a button

[fossil lynx]

hello! is there any way that in the ticket it'll automatically allow the person that opened the ticket to ping a role? for example, in my server i have a ticket panel and the person who opened the ticket wants to ping a role (staff member) but it won't let them. do i have to grant permission manually?

[gilded verge]

Hey, I think here it's a matter of server role permissions. All you have to do is check the role that you can ping Allow everyone to @mention this role 🤔
but If someone else has a better idea, please write 😳

in the sense that it is marked to

[fossil lynx]

ohh so there's no way that they're able to ONLY be able to ping a role in the tickets? because i want to only grant that permission for the tickets but not for other channels for example the general chat. is this a matter of category permissions?

[gilded verge]

You wrote that you don't want the buttons to be displayed but I didn't know anything about the text 😳
so you want to delete the text too?

[gilded verge]

I will tell you that as much as I check the settings on the discord, unfortunately I have not found one that allows you to ping a specific role only in a given category or channel and this is the only thing I know 🥺

I can be wrong, but I do not want to be misleading

[fossil lynx]

ah i see okay thank you anyways! <3

[iron night]

Gave +1 Rep to @gilded verge

[ionic zodiac]

Any new updates coming to the bot asides from the counter for the Discord channel daily limit?

[jade topaz]

How to verify??

[proven escarp]

how I can change the color of the embed of the ticket and description?

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[rustic gale]

Editing the color is a premium feature, but that's where you would do it

[proven escarp]

oh ok ty

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

i want these ticket in a diff category is there a way to do

[humble sequoia]

━━ moved to ticket ━━

[zenith crypt]

can we change what the opened ticket says? like for eg:, instead of ticket#3140 something like ticket-support?

[humble sequoia]

━━ moved to ticket ━━

[stiff ember]

what can i do?

[humble sequoia]

━━ moved to ticket ━━

[ruby acorn]

hello everyone, why this panel is not working?

https://i.ibb.co/866bQpn/image.png

panel configs

[spare anchor]

في سبورت عربي ؟

[rustic gale]

Please try with a different browser

[weak acorn]

Hey, do I need the premium version to add multiple buttons like this?

[rustic gale]

No, you don't

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[weak acorn]

Thanks!

[ruby acorn]

work with google chrome, hmmm.... with edge is not working

ty vm!

[rustic gale]

Yep. It's known

[brisk viper]

How do I set up the games on my channel

[dapper island]

How I put make it so that my customers can make a ticket

?

[gilded verge]

What games? I don't understand what you are talking about

[obtuse kraken]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[gilded verge]

@dapper island, you can check tutorial too if you want

[brisk viper]

Anyone know how to add games

[gilded verge]

I will ask again:
What games? I don't understand what you are talking about.

[brisk viper]

The Pokémon game roulette

[gilded verge]

what does this have to do with Ticket Tool? 🤨

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[dapper island]

Where?

[gilded verge]

in this message video tutorial

don't you see the bot's message? 😳

[buoyant monolith]

Why is my text so small?

For other people it is big.

[gilded verge]

I do not understand what you mean. It's best to show it 😕

[buoyant monolith]

It is for my server.

But for my friend’s, it is way bigger.

Or someone tell me how to do that.

[gilded verge]

It is very possible that he has to reduce that in his settings 🤔

[humble sequoia]

Multipanels

Multipanels are panels with multiple buttons attached to them.

How to create a Multipanel

All users can combine multiple panels into one multipanel!

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

You can also watch this video tutorial.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[gilded verge]

[sharp maple]

Hello! Just wanted to come in here and report a bug ig? Our ticket boy has started making double channels or giving tickets the same name. We have had no issues with it up till now so this is very worrying

For reference 2 different people got 2051, and then I made 2052 (the top one) to see if it would give me the same number and then it made me the channel and then made a copy of it but with no ping or message

[gilded verge]

Hey, I'll pass it on to the Staff. Expect responses from them soon 😊

[buoyant monolith]

Wdym by that?

[sharp maple]

Thank you!

[gilded verge]

user settings->appearance->zoom level

[buoyant monolith]

Oh okay, thanks!

One more question for now, is there a way to not have a character maximum? I want to type a bit more, but it says I have reached the maximum. And I used the premium free trial, but my ticket took still says that it is just “ticket tool” and not “ticket tool premium”.

[rustic gale]

The bot isn't going to change the name. Both because the premium bot isn't invited automatically and because both bots have the same name.

[buoyant monolith]

The role is what I am talking about.

[rustic gale]

Ah. You will have to invite the premium bot

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[rustic gale]

The regular way to invite the premium bot (aside from the invite link which is in the embed above)

is to enter Server Configs and press the Invite Premium Bot button

[buoyant monolith]

Thank you!

[shut bolt]

Hey there, how apart were the tickets created from each?

[chrome bridge]

How do I view saved transcripts? I’m on an iPhone by the way.

[sharp maple]

Not very long! Maybe a minute maximum

[shut bolt]

This issue happens when 2, or more, users click the create ticket at the same time, the developer has a fix for this issue which is part of the update he's working on right now, thanks for letting us know about the issue being around :)

[iron night]

Gave +1 Rep to @sharp maple

[sharp maple]

Of course! Glad to be of help

[jade topaz]

Yo, sorry to bother you, how long does it take for fr tickets to receive a response?

[buoyant monolith]

Is there a way to bypass the character limit?

Or how to disable it?

[covert swallow]

Depends on the availability of the french support team, usually under a day

[covert swallow]

Which character limit?

[buoyant monolith]

For ticket tool.

[covert swallow]

Yes, which character limit are you referring to, there is more than one

[buoyant monolith]

The panel name one.

[rustic gale]

I tried naming a panel something with 200 characters and it stuck.

[covert swallow]

Yeah I havent seen a limit on panel names

[novel lotus]

how do i @ a role when a ticket is created

[rustic gale]

{@Role Name} or {Role ID}

[novel lotus]

ohh

[rustic gale]

<@&Role ID>

You're just missing the @

[novel lotus]

thank u!!

[lethal seal]

help me please

my server is not visible in the list

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[lethal seal]

thanks for helping

👍

[jade topaz]

$hel

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

why not working in my server

[gilded verge]

Please use commands on #🤖│bot-spam

Make sure that:

• the bot has the required permissions in his role
• the bot has permission to view channel, send messages there and read the message history
• you are using the correct prefix (check the prefix in Dashboard->Server Configs)

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[misty prawn]

Does anyone know how to create a ticket like this?

[jade topaz]

how to use tags? what is the command?

@scenic plinth

[scenic plinth]

Don't ping me for support please.

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[jade topaz]

okey im sorry

i created the tags on dashboard

but i dont know how to use?

[scenic plinth]

You simply type what you placed in the tag name.

[jade topaz]

ohh ty

i said $tags (name)

[olive eagle]

.

[graceful acorn]

anyone know why it won’t let me select ticket tool premium

[humble sequoia]

━━ moved to ticket ━━

[torpid wind]

Hi there. I went ahead and added ticket tool to my server however when going to the dashboard my server doesn't show up

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[jaunty raven]

hi

using the ticket premium trial

how do i use the multipanel or at least send it ?

ive created two ticket panels and have one ticket with the setting enabled but nothing has happened

[humble sequoia]

━━ moved to ticket ━━

[sonic umbra]

• If you've answered the questions and have yet to get a response, please directly message a {@sonic umbra} for a quicker response! - I want it to be like this but it doesn't work?

I want to put my own @ in the ticket so they can click it and send me a message

[fallow ingot]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[fallow ingot]

oh that doesn’t explain it for user mentions

[fallow ingot]

do this

@sonic umbra

[sonic umbra]

Alright, bare with me

[sonic umbra]

Should I put it inside {}?

[fallow ingot]

nope

[sonic umbra]

Perfect

[placid creek]

How can I creat ticket agains

[obtuse kraken]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[gilded verge]

@placid creek, or check video tutorial

Hey, please make sure you haven't added the role of a user who wants to open a ticket to the Blacklist Roles (Dashboard->Server Configs)

Also note that this could be due to the roles you have added to the Allowed Roles or the Disabled Roles (Dashboard->Panel Configs->Panel Settings->Button Options->Create Ticket Settings)

You can set it up as you like 😳

I can't recommend much, but if I remember correctly, you don't have to set any role, ofc you can, but you don't have to

[spiral bay]

premium multiipanel

[gilded verge]

Multipanels are no longer premium: #📣│bot-news message

[smoky shoal]

will ticket sometime have a switch to text commands that allow for it to reply to the user the executor replied to?

[dim egret]

I keep getting this message while trying to create a ticket. I am an admin in the server and I have admin perms, I don't have any roles that are blacklisted. It also prevents me from closing, transcripting tickets. What should me and the owner do?

It is not the first time as well, last time it fixed itself

[gilded verge]

It looks like the bot doesn't have some permissions. Please use $debug on your server and send link here.
Example:

[dim egret]

https://discordapp.com/channels/509192800865353738/662692902245498910/1008083281054543922

[gilded verge]

oh...Do you see missing permissions?

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[dim egret]

alright let me try this, i'll come back with the results

[gilded verge]

okay

[dim egret]

it didn't have roles and messages managing

[gilded verge]

channels too

[dim egret]

there's no option for that in dashboard

[gilded verge]

wait... are you trying to change permissions in dashboard? 😳

[dim egret]

I don't know the commands for it

so dashboard is the only option for me

[gilded verge]

to change permissions, you have to do it in the bot role on the server settings

[dim egret]

thank you, someone must've disabled it

[rocky birch]

Hi hi! How do prevent certain roles from making tickets at all?

[scenic silo]

navigate to Server configs, and there u can blacklist certain roles

---

how can i give a role the permission for unlimited ticket creation

[rocky birch]

Thank you, I'll look into it!

[iron night]

Gave +1 Rep to @scenic silo

[buoyant monolith]

Anyone know how I do this?

[covert swallow]

Are you asking how to set up a panel message?

[buoyant monolith]

Yes.

[covert swallow]

Open up the panel settings

Theres a dropdown called Panel Options

Click on that big blue box that pops up

[strong widget]

I need the ticket system. Link.

Pls help .

[covert swallow]

The what?

[strong widget]

Ticket system link

Like to inv it to server

Nvm

[clear tusk]

Hello

Why did the channel not change its name by the bot?

[gilded verge]

Hey, sorry, I don't see anything related to Ticket Tool here ... Maybe I don't fully understand or missed something, but are you sure you are on the correct server?

[clear tusk]

Hello, now my bot is writing $rename and the ticket tool bot doesn't change the name of the ticket

[gilded verge]

oooh... there you are 😄
please go to Server Configs and add your bot id ^-^

Exactly there:

[buoyant monolith]

Thank you.

[iron night]

Gave +1 Rep to @covert swallow

[clear tusk]

ty very much

[iron night]

Gave +1 Rep to @gilded verge

[night raptor]

when someone makes a ticket, should i be able to see it immediately or after they send something in it?

[buoyant monolith]

How do I make mine look like the second one?

[covert swallow]

Use an embed for the whole message

[buoyant monolith]

Oh okay, thanks!

[jade topaz]

How do I used embed?

[woeful chasm]

woe i can doo more buttons on a ticket?

[humble sequoia]

Multipanels

Multipanels are panels with multiple buttons attached to them.

How to create a Multipanel

All users can combine multiple panels into one multipanel!

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

You can also watch this video tutorial.

[jade topaz]

i can use src transcript.bundle.min.obv.js for my bot?

it don't has copyright in that file. So I don't know if can use.

[buoyant monolith]

How do you embed messages?

[rustic gale]

Alright. I'm around to help, what are people's questions

[sleek lotus]

hey, is there a option where the ticket would be automatically closed if the person who made the ticket haven't sent any messages?

[sleek lotus]

and i have tried to update my current ticket, removing the default footer and edited the current ticket panel name, it still hasn't updated in the ticket channel which i have created, what do i do about that?

[scenic plinth]

https://discordpy.readthedocs.io/en/stable/discord.html

And yes, we dont offer whitelabel ticket tool

[scenic plinth]

No, the only option for auto closing is for if the user left your server.

You have to resend your ticket panel for the message to update. For the footer to be removed, you need premium.

[sleek lotus]

alright thanks!

[iron night]

Gave +1 Rep to @scenic plinth

[autumn forum]

how to set user names instead of ticket number

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[autumn forum]

so what will change it to lets say ticket- Bob instead of ticket - 01

[rustic gale]

ticket-{ticket.user}

[autumn forum]

thank you

nope its giving me the id number

[rustic gale]

My mistake

@autumn forum It's {ticket.user.name}

[autumn forum]

ok thank you once again

[tidal cape]

Why I cant manage my server?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[rustic gale]

You will need to relog. Read this guide

[tidal cape]

ok

[upbeat mesa]

added a tool ticket to the server but it is not there

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[gilded verge]

@upbeat mesa,

[upbeat mesa]

thanks

[coarse arrow]

Привіт

[scenic plinth]

Якщо вам потрібна допомога, повідомте нас. Якщо ви тут, щоб поспілкуватися, використовуйте #💬│gen-chat-multilingual

[robust sandal]

Hello

Ukrainian (uk) → English (en)

[long pumice]

Hello guys

How to add an emoji from my server to the panel button?

[rustic gale]

It's a premium feature

Without premium you can't modify the emoji

[buoyant monolith]

What if you modified the emoji, and then your premium ran out, what will happen?

[small mirage]

The ticket has been deleted by deleting the channel.
One ticket is still open on the management page, so is there a way to delete it?

[gilded verge]

You will have to change the emoji and re-send to the channel or the panel will not work 😕

[gilded verge]

When I had this problem, all I had to do was wait some time and it would fix itself. As far as I know, you just have to wait for it to update itself 😳

[gray lantern]

How do you make it so tickets have @mental grail instead of a number

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[mental grail]

👀

[gilded verge]

and please don't ping anyone

[gray lantern]

oh my bad

i didnt realize someone had the username

i apologize

[mental grail]

Lol np.

[gilded verge]

but coming back... here is the answer

[gray lantern]

thank you 🙏

[iron night]

Gave +1 Rep to @gilded verge

[small mirage]

Thank you😀

[iron night]

Gave +1 Rep to @gilded verge

[gray lantern]

How can i create a category for tickets that are created