#🆘│community-support | Ticket Tool Support | Page 3

green flower Jul 30, 2022, 3:22 PM

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like when you close a ticket it stays in a closed state

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and it doesnt delete

rustic gale Jul 30, 2022, 3:23 PM

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Ah. You can disable Two Step Ticket in your panel's General Options

steep cypress Jul 30, 2022, 3:23 PM

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who?

rustic gale Jul 30, 2022, 3:23 PM

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That will cause closed tickets to delete instantly

green flower Jul 30, 2022, 3:23 PM

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rustic gale Ah. You can disable Two Step Ticket in your panel's General Options

where

rustic gale Jul 30, 2022, 3:24 PM

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green flower where

green flower Jul 30, 2022, 3:24 PM

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can you link me to that website

round bough Jul 30, 2022, 3:24 PM

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I need help with something

humble sequoiaBOT Jul 30, 2022, 3:24 PM

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https://tickettool.xyz/manage-servers

rustic gale Jul 30, 2022, 3:25 PM

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Please open a ticket #🎫│make-a-ticket and we'll look at this closer

green flower Jul 30, 2022, 3:25 PM

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rustic gale

i dont have that page thing

rustic gale Jul 30, 2022, 3:25 PM

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green flower i dont have that page thing

https://tickettool.xyz/manage-servers

green flower Jul 30, 2022, 3:25 PM

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i know

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is it in server configs

rustic gale Jul 30, 2022, 3:26 PM

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Panel Configs -> the blue Settings button

green flower Jul 30, 2022, 3:26 PM

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oh alr

steep cypress Jul 30, 2022, 3:27 PM

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rustic gale Please open a ticket <#571706435449257997> and we'll look at this closer

done

bitter cairn Jul 30, 2022, 3:30 PM

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Hi there, I was curious if there is a limit on the amount of transcript that a server can save

rustic gale Jul 30, 2022, 3:35 PM

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bitter cairn Hi there, I was curious if there is a limit on the amount of transcript that a s...

Not really

green flower Jul 30, 2022, 3:36 PM

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im confused on how the multi panels work, can somebody explain

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does this mean its premium only?

rustic gale Jul 30, 2022, 3:41 PM

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Settings with a red diamond are premium only yes.

green flower Jul 30, 2022, 3:41 PM

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so you cant edit embed text then

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if ur not premium

rustic gale Jul 30, 2022, 3:41 PM

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Correct

green flower Jul 30, 2022, 3:41 PM

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like you cant do this

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for example

rustic gale Jul 30, 2022, 3:42 PM

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Um

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Message Text is the plain text that appears above the embed

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What you're looking for is Embed Description. You can edit that

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You get only 250 characters without premium though

green flower Jul 30, 2022, 3:43 PM

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oh ok

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also the character counter doesnt work

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outsider can I dm you

rustic gale Jul 30, 2022, 3:47 PM

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No

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You need further help, you can #🎫│make-a-ticket

green flower Jul 30, 2022, 3:48 PM

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it says that you have to wait minimum 24 hours for that

rustic gale Jul 30, 2022, 3:48 PM

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I'm the one who answers tickets lol, i'm right here

green flower Jul 30, 2022, 3:48 PM

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alr

bitter cairn Jul 30, 2022, 3:58 PM

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rustic gale Not really

Thanks!

iron nightBOT Jul 30, 2022, 3:58 PM

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Gave +1 Rep to @rustic gale

marble citrus Jul 30, 2022, 4:17 PM

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How to become ticketool support?

rustic gale Jul 30, 2022, 4:29 PM

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You wait until applications are posted in #📣│server-news, then apply

viral kayak Jul 30, 2022, 4:36 PM

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Someone can help me

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It is saying invalid form body

rustic gale Jul 30, 2022, 4:38 PM

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Please update your app

viral kayak Jul 30, 2022, 4:38 PM

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It is uptodate

rustic gale Jul 30, 2022, 4:39 PM

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Please uninstall and reinstall your app

wheat sparrow Jul 30, 2022, 4:39 PM

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How to claim tiket

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@rustic gale

rustic gale Jul 30, 2022, 4:40 PM

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Press the Claim button on the ticket message (the first message in the channel)

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If you see no claim button, claiming is disabled for that ticket

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You can enable claiming in Claiming Options

wheat sparrow Jul 30, 2022, 4:40 PM

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How do i enabel it

rustic gale Jul 30, 2022, 4:40 PM

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It's a premium feature

wheat sparrow Jul 30, 2022, 4:40 PM

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Ok

rustic gale Jul 30, 2022, 4:40 PM

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You will need a Premium Subscription

wheat sparrow Jul 30, 2022, 4:40 PM

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Thanks

ocean cove Jul 30, 2022, 5:16 PM

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I have the trial premium thing. A few days ago I bought premium but its not showing on the counter in the dashboard, still the trial time is showing. Will the time for the premium show after the trial is due?

humble sequoiaBOT Jul 30, 2022, 5:27 PM

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━━ moved to ticket ━━

deep storm Jul 30, 2022, 5:28 PM

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Just subscribed to premium again after it was disconnected but it still shows BOT ERROR

How do I fix this?

humble sequoiaBOT Jul 30, 2022, 5:35 PM

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Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

deep storm Jul 30, 2022, 5:40 PM

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Unfortunately this hasn’t been helpful after following the steps, on the dashboard still shows BOT ERROR

ocean cove Jul 30, 2022, 5:42 PM

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The bot needs the right role and permissions. If the bot has problems with doing something that involved another user then bumping up the role of the bot in the role list will help.

deep storm Jul 30, 2022, 5:43 PM

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Bot has the right permissions, even applied admin permission to be absolutely sure I didn’t get anything wrong

rustic gale Jul 30, 2022, 5:44 PM

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Which bot version do you have in the server?

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@pseudo glen @humble sequoia

deep storm Jul 30, 2022, 5:44 PM

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Premium bot

rustic gale Jul 30, 2022, 5:45 PM

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What's your server id?

deep storm Jul 30, 2022, 5:46 PM

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943543312722313317

rustic gale Jul 30, 2022, 5:48 PM

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Premium Status: Free

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$pc @deep storm

humble sequoiaBOT Jul 30, 2022, 5:48 PM

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Premium Check

I was unable to detect a premium server for @deep storm.

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Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

rustic gale Jul 30, 2022, 5:49 PM

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You will need to do this

deep storm Jul 30, 2022, 5:51 PM

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Done. All sorted now. Thank you

rustic gale Jul 30, 2022, 5:54 PM

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✌️

foggy thunder Jul 30, 2022, 6:06 PM

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So this ticket tool voting site BFD asks for

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is it safe? to allow to "join servers for you"

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also i just voted in top.gg and it still sats 0 votes

leaden widget Jul 30, 2022, 6:11 PM

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What are the premium perks

jade topaz Jul 30, 2022, 7:31 PM

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I need help

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@mystic hound

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@craggy geyser

mystic hound Jul 30, 2022, 7:32 PM

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At least ask your question before breaking the rules..

jade topaz Jul 30, 2022, 7:33 PM

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Sir can u help can u come in dm

mystic hound Jul 30, 2022, 7:33 PM

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No, open a ticket or ask here if you need something

jade topaz Jul 30, 2022, 7:33 PM

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mystic hound No, open a ticket or ask here if you need something

Where

mystic hound Jul 30, 2022, 7:33 PM

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#🎫│make-a-ticket

jade topaz Jul 30, 2022, 7:35 PM

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#1003022704317825044 come

obtuse ember Jul 30, 2022, 10:07 PM

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hello

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i want to make a ticket

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for my discord

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but how can you enable that you can choose topics

rustic gale Jul 30, 2022, 10:30 PM

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Topics?

rustic gale Jul 31, 2022, 2:50 AM

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What are you trying to do?

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?

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What are you trying to send?

humble sequoiaBOT Jul 31, 2022, 2:53 AM

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Multipanels

Multipanels are panels with multiple buttons attached to them.

How to create a Multipanel

All users can combine multiple panels into one multipanel!

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

You can also watch this video tutorial.

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Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

rustic gale Jul 31, 2022, 4:26 AM

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That is currently not a feature, sadly. But it's being considered for the next update.

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You can manually add and remove roles with the $add and $remove commands though.

lilac stag Jul 31, 2022, 6:15 AM

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I just deleted a category where my ticket tool is in, I moved the channel to a different channel and now when creating a ticket the ticket goes to uncategorized. Can someone assist how I can put open tickets in the same category as the ticket tool

rustic gale Jul 31, 2022, 6:15 AM

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$help category

humble sequoiaBOT Jul 31, 2022, 6:15 AM

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How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

lilac stag Jul 31, 2022, 6:20 AM

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does that mean it should be a category of it's own and not with the other categories?

rustic gale Jul 31, 2022, 6:20 AM

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It can be any category

jade topaz Jul 31, 2022, 10:29 AM

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Why i cant open a Ticket?

compact trellis Jul 31, 2022, 10:33 AM

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Hey support. Can you please tell me what will happen if tickets will reach number 9999? Because every new ticket counting number like 0001, 0002 and if I will reach 9999 then what will happen after when I will open next ticket?

jade topaz Jul 31, 2022, 10:36 AM

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Ther is a text white : invalid Form body

shut shadow Jul 31, 2022, 12:29 PM

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how do i make the ticket bot @ a role

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when a ticket is opened

nova coyote Jul 31, 2022, 12:41 PM

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Claimed-{author.name}

wispy basin Jul 31, 2022, 12:42 PM

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My server is not visible on the Meraba website, how do we do it?

compact trellis Jul 31, 2022, 12:49 PM

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compact trellis Hey support. Can you please tell me what will happen if tickets will reach numbe...

Please can anyone tell me from developers or support??

fossil osprey Jul 31, 2022, 1:12 PM

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Hey guys how do I set up the dm-ing of a transcript when the ticket is transcripted? It appears I have only option to do so when the ticket is closed/deleted

slim dune Jul 31, 2022, 2:31 PM

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yo

humble sequoiaBOT Jul 31, 2022, 2:41 PM

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━━ moved to ticket ━━

rustic gale Jul 31, 2022, 2:53 PM

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compact trellis Hey support. Can you please tell me what will happen if tickets will reach numbe...

It goes back to 0000

stark olive Jul 31, 2022, 2:55 PM

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rustic gale It goes back to 0000

im not too sure. it might keep counting. @compact trellis

rustic gale Jul 31, 2022, 2:59 PM

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stark olive im not too sure. it might keep counting. <@753242452982497311>

Only if it's set up like that

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Four digits is the default

stark olive Jul 31, 2022, 2:59 PM

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ah

rustic gale Jul 31, 2022, 2:59 PM

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You can set it to five digits in the dashboard

stark olive Jul 31, 2022, 2:59 PM

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makes sense.

rustic gale Jul 31, 2022, 3:00 PM

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I just checked and it seems i might be wrong though

stark olive Jul 31, 2022, 3:01 PM

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im having a look rn as well

rustic gale Jul 31, 2022, 3:02 PM

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@compact trellis Either way, it's not going to stop making tickets. It will be fine. Chances are it will just go to 10000

rustic gale Jul 31, 2022, 3:03 PM

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shut shadow how do i make the ticket bot @ a role

Add a role mention to the ticket message

humble sequoiaBOT Jul 31, 2022, 3:03 PM

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**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

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Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

verbal ember Jul 31, 2022, 3:18 PM

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Please tell me why tickets after 100 are not created in branches, but just at the top?

compact trellis Jul 31, 2022, 3:18 PM

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@rustic gale @stark olive thanks for help guys and I have 1 more question

iron nightBOT Jul 31, 2022, 3:18 PM

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Gave +1 Rep to @rustic gale

compact trellis Jul 31, 2022, 3:19 PM

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@stark olive thanks

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Rep :))

rustic gale Jul 31, 2022, 3:20 PM

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verbal ember Please tell me why tickets after 100 are not created in branches, but just at th...

Your category is full

compact trellis Jul 31, 2022, 3:20 PM

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I making verification with other bot and if I want only people to be able to create ticked who have NotVerified role then is this correct how I did it? Or there are other ways tho without setting overrides to not see channel? (nvrf is short name of not verified role in test server)

Snimka_obrazovky_2022-07-31_o_12.39.30.png

rustic gale Jul 31, 2022, 3:21 PM

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$help category

humble sequoiaBOT Jul 31, 2022, 3:21 PM

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How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

rustic gale Jul 31, 2022, 3:21 PM

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compact trellis I making verification with other bot and if I want only people to be able to cre...

That should work, yes

compact trellis Jul 31, 2022, 3:22 PM

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So this is only way how to do it that only unverified people will be able to create ticket? Or there is any other better way in ticket tool settings?

verbal ember Jul 31, 2022, 3:22 PM

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rustic gale Your category is full

is there always a limit of 100? is this a discord limitation?

rustic gale Jul 31, 2022, 3:22 PM

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$overflow

humble sequoiaBOT Jul 31, 2022, 3:22 PM

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Overflow Categories

Discord only allows to stack up to 50 channels per category, meaning that if you have already 50 tickets in one category, the bot won't be able to place a ticket in that category, for such reason Ticket Tool counts with overflow categories, meaning that if your main category is filled, the bot will go ahead and place the ticket on the next one available, simply choose a second category in the category pickers:

rustic gale Jul 31, 2022, 3:22 PM

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It's at most 50 tickets per category

compact trellis Jul 31, 2022, 3:24 PM

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rustic gale <@753242452982497311> Either way, it's not going to stop making tickets. It will...

And is there any way how to reset that number without creating new panel and deleting last one what have big number?

modest silo Jul 31, 2022, 3:50 PM

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where can i stop the bot to send the transcript in an open channel ?

slender minnow Jul 31, 2022, 3:55 PM

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modest silo where can i stop the bot to send the transcript in an open channel ?

Hi, you can change where the transcript is being sent from the respective panel config. For more information, refer the below response

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$help transcript

humble sequoiaBOT Jul 31, 2022, 3:55 PM

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How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

slender minnow Jul 31, 2022, 3:55 PM

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If no channel is selected, the bot will save the transcript in the ticket itself.

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You can also change the channel settings and make it private if that's an option

rustic gale Jul 31, 2022, 4:06 PM

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compact trellis And is there any way how to reset that number without creating new panel and del...

In your ticket's Settings, look under General Options. There's a field called Ticket Count there

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You can set it to anything you want

compact trellis Jul 31, 2022, 4:07 PM

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rustic gale In your ticket's Settings, look under General Options. There's a field called Ti...

But it will just not show number but it will still count?

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Oh I see but its just number there what I can make bigger or smaller and I see 8 now

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Probably 8 opened and closed tickets

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Oh so if I will have for example 2000 used tickets and deleted then I can set that number to 0 and it will count from 0 again or it will still have in database that I had 2000 tickets?

jade topaz Jul 31, 2022, 4:25 PM

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How would I go about becoming Support Team here?

rustic gale Jul 31, 2022, 4:42 PM

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compact trellis Oh so if I will have for example 2000 used tickets and deleted then I can set th...

Existing tickets are not affected. It's only for setting the name of new tickets

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The only thing that's affected is the names

compact trellis Jul 31, 2022, 4:47 PM

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rustic gale Existing tickets are not affected. It's only for setting the name of new tickets

So if I have used 300 tickets and I put number to 0 then it will start from 0? And 2nd question in bot database will be still 300 or it will be set to 0 if I will do it?

tall yarrow Jul 31, 2022, 4:48 PM

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How do i sort out ticket on iPhone

rustic gale Jul 31, 2022, 4:52 PM

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I'm not sure what you mean by bot database

compact trellis Jul 31, 2022, 4:53 PM

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Bot database I mean that if bot will still remember that I had 300 tickets if I will set number to 0

rustic gale Jul 31, 2022, 4:53 PM

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tall yarrow How do i sort out ticket on iPhone

The dashboard works just fine on your phone's browser.

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https://tickettool.xyz/manage-servers

compact trellis Jul 31, 2022, 4:53 PM

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Yes dashboard works good I have iphone and I think I used it on it

rustic gale Jul 31, 2022, 4:54 PM

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compact trellis Bot database I mean that if bot will still remember that I had 300 tickets if I ...

Well, the bot keeps track of how many open tickets there are

compact trellis Jul 31, 2022, 4:54 PM

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Because it remember deleted ones I seen 8 and if I will set it to 0 then bot will not remember that 8 and it will be reset to 0?

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Sorry sometimes Im bad at explaining

rustic gale Jul 31, 2022, 4:54 PM

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Well, yes. That 8 is gone forever

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That 8 is not from any kind of database query

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It's just a counter that gets incremented every time a ticket is created

compact trellis Jul 31, 2022, 4:55 PM

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So bot will not remember how many tickets I and before and it will just reset number to what I select for example if from 300 I will make 1?

compact trellis Jul 31, 2022, 4:56 PM

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rustic gale It's just a counter that gets incremented every time a ticket is created

So bot not remember tickets but it remember only amount of used tickets?

rustic gale Jul 31, 2022, 4:57 PM

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You can see the number of open tickets in the dashboard, in Server Info

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that's the only count the bot does keep track of

compact trellis Jul 31, 2022, 5:07 PM

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So setting it to 0 will reset that and tickets will start from 1 right?

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When I will open new or someone else

rustic gale Jul 31, 2022, 5:26 PM

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compact trellis So setting it to 0 will reset that and tickets will start from 1 right?

Correct

compact trellis Jul 31, 2022, 5:26 PM

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Okay thanks

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thanks @rustic gale

iron nightBOT Jul 31, 2022, 5:27 PM

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Gave +1 Rep to @rustic gale

compact trellis Jul 31, 2022, 5:28 PM

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Btw is this bot made by same developers who made ticket tool?

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Your server not appear on dashboard?

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Try to restart it or close and open again

humble sequoiaBOT Jul 31, 2022, 5:30 PM

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Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

rustic gale Jul 31, 2022, 5:31 PM

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compact trellis Btw is this bot made by same developers who made ticket tool?

No, that's YAGPDB.xyz, a completely different bot

compact trellis Jul 31, 2022, 5:31 PM

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U must be administrator or owner of server

compact trellis Jul 31, 2022, 5:32 PM

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rustic gale No, that's YAGPDB.xyz, a completely different bot

Oh ok thanks tho. I thought its made by same devs bc it have xyz at end

iron nightBOT Jul 31, 2022, 5:32 PM

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Gave +1 Rep to @rustic gale

compact trellis Jul 31, 2022, 5:32 PM

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humble sequoia

Read that @jade topaz and if it dont help then check bot permissions

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No problem

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Bot should have this permissions: view channels, manage channels, manage roles, manage webhooks, send messages, embed links, attach files, add reactions, manage messages, read message history

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I hope I added all what are enabled

compact trellis Jul 31, 2022, 5:39 PM

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compact trellis Bot should have this permissions: `view channels, manage channels, manage roles,...

Bot have all this permissions?

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Russian yes.. nvm u deleted that message

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And bot is new in server or some panels are already sent?

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Try to kick and add again its my advice what I do when bots not works for me or if you added bot to server and you had opened dashboard from other day when you didnt have added it to new then reload dashboard in browser

rustic gale Jul 31, 2022, 5:43 PM

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What did you get when you sent $level?

compact trellis Jul 31, 2022, 5:44 PM

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I tried to send that in my test server and it just delete that message and nothing else

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Is bot online tho? Because it can happen if bot shard fall offline so bot is offline in just some servers not all

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And did you try to type $level how Outsider said?

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For me it do nothing only delete that message and idk if its right that

iron nightBOT Jul 31, 2022, 5:50 PM

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Gave +1 Rep to @compact trellis

compact trellis Jul 31, 2022, 5:52 PM

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No problem :))) and did you kicked and added bot back or you reloaded dashboard?

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Okay good then. If you create for example new role in your server then it not appear in dashboard until you reload it bc I tried it when I wanted to set role what will allow to create tickets and so much bots have that so if you for example have opened dashboard from other day and you add bot to new server then it will not appear until you reload it so this is advice for future :))

opaque heath Jul 31, 2022, 8:11 PM

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For some reason, when a user creates a ticket, they cant see the message history
but can send messages

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@plain surge Sorry for the ping, (I checked the rules about pinging didnt see anything but i might be blind)

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oop got it sorry

plain surge Jul 31, 2022, 8:16 PM

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opaque heath For some reason, when a user creates a ticket, they cant see the message history...

Please make sure you set the permissions correctly for the user opened perms

jade topaz Jul 31, 2022, 10:35 PM

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When i wanted open a Ticket there is a Text white : invalid Form body

willow thorn Jul 31, 2022, 10:55 PM

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jade topaz When i wanted open a Ticket there is a Text white : invalid Form body

same thing is happening for me

crystal timber Jul 31, 2022, 11:48 PM

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Hey

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I have a question, how do you get another button?

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This but with 2 buttons?

timid echo Aug 1, 2022, 12:09 AM

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can any admin help me

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or something

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idk what to do XD

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help plz

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please dm if anyone can help

crystal timber Aug 1, 2022, 12:14 AM

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timid echo can any admin help me

Do you know how to do it?

timid echo Aug 1, 2022, 12:15 AM

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oh no

crystal timber Aug 1, 2022, 12:15 AM

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Unfortunately

timid echo Aug 1, 2022, 12:15 AM

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nova is helping now but idk if its a real person

crystal timber Aug 1, 2022, 12:16 AM

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idk

timid echo Aug 1, 2022, 12:16 AM

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XD

rustic gale Aug 1, 2022, 12:25 AM

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jade topaz When i wanted open a Ticket there is a Text white : invalid Form body

Did you solve this?

rustic gale Aug 1, 2022, 12:25 AM

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willow thorn same thing is happening for me

Did you solve this?

crystal timber Aug 1, 2022, 12:26 AM

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Can you help me?

rustic gale Aug 1, 2022, 12:28 AM

#

That's called a multipanel

humble sequoiaBOT Aug 1, 2022, 12:28 AM

#

Multipanels

Multipanels are panels with multiple buttons attached to them.

How to create a Multipanel

All users can combine multiple panels into one multipanel!

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

You can also watch this video tutorial.

#

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

rustic gale Aug 1, 2022, 12:28 AM

#

Please take a look at these guides

crystal timber Aug 1, 2022, 12:51 AM

#

Thanks

jade topaz Aug 1, 2022, 3:20 AM

#

I need help

#

having issues every time I try to go set up my ticket tool it is saying that if your server doesn’t pop up relog or something like that but I do it and my silver still does not come up

rustic gale Aug 1, 2022, 3:21 AM

#

Did you invite the bot to your server?

#

Are you sure you have the right permissions to manage the bot in your server?

jade topaz Aug 1, 2022, 3:22 AM

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Yes I have all the permission set It worked on my old server but for some reason it’s not working on my new one I mean I know how to use it I’ve been using it for a really long time I just need help

#

rustic gale Aug 1, 2022, 3:23 AM

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That looks like a different account? The avatar is different?

#

Make sure you're logging in with the right account

jade topaz Aug 1, 2022, 3:23 AM

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It is it’s picking up other servers but mine

rustic gale Aug 1, 2022, 3:24 AM

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Type $level in the server and see what happens

#

If nothing happens, type $debug and let us know

jade topaz Aug 1, 2022, 3:27 AM

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Nothings working

rustic gale Aug 1, 2022, 3:28 AM

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Can you see the bot in the user list in the right side?

jade topaz Aug 1, 2022, 3:28 AM

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Yes

rustic gale Aug 1, 2022, 3:28 AM

#

Uh

#

You don't type $level

#

You just ype $level

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And $debug

jade topaz Aug 1, 2022, 3:30 AM

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OK a whole big list of things just popped up

rustic gale Aug 1, 2022, 3:30 AM

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Yup

#

There's no way you can't find your server in the dashboard. Are you sure you're logging out and logging in correctly?

jade topaz Aug 1, 2022, 3:31 AM

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Yes

rustic gale Aug 1, 2022, 3:38 AM

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This is your avatar

#

This is the avatar of the account you're logged in as in the Ticket Tool dashboard

#

They're different avatars. They're different accounts

quick ridge Aug 1, 2022, 3:56 AM

#

Hi, while setting up the button emoji for ticket tool, I saw that old emojis that have already been deleted from the server are still showing up in the list of available emojis. Is there any way to clear those non-existent emojis from the ticket tool web interface so that only actual existing emojis are shown?

rustic gale Aug 1, 2022, 4:42 AM

#

quick ridge Hi, while setting up the button emoji for ticket tool, I saw that old emojis tha...

That's strange. Consider logging out of the the dashboard and then back in and seeing if it helps the issue?

quick ridge Aug 1, 2022, 4:48 AM

#

rustic gale That's strange. Consider logging out of the the dashboard and then back in and s...

hmm still the same. Strangely enough, when I selected those deleted emoji, the emoji would actually still show up in the button on Discord. Seems like there's some ghosting on Discord's end. However, I think the latest icons are listed on the extreme left as the first emoji, so I'm using this way to determine which emoji I should use. The unique numerical ID (I assume it's tied to the time of uploading the emojis) are similar for the emojis I uploaded recently, which includes brand new emojis, so I'm using that to check whether an emoji is the latest or not. Hopefully the bot can tell which emojis are deleted though, or maybe there's some caching somewhere somehow that I cannot access and purge.

rustic gale Aug 1, 2022, 4:51 AM

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Maybe it's a repeat emoji from a different server?

#

Ticket Tool has access to all the emojis from servers it shares with you, not just the server you're managing.

jade topaz Aug 1, 2022, 5:39 AM

#

I know I seen that I miss up 😂😂😂

#

It’s a same account I just Change my avatar I messed up but I fixed it now I appreciate it guys and I do apologize for my messed up in the general chat

rustic gale Aug 1, 2022, 5:40 AM

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You got it to work?

quick ridge Aug 1, 2022, 6:42 AM

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rustic gale Ticket Tool has access to all the emojis from servers it shares with you, not ju...

oooh. I didn't know. That might just be the case! Yes I do have similar kind of emoji with same name from different servers, albeit with slightly different looks. I just thought that the bot will only pull emojis from the server I'm configuring the panels for.

latent veldt Aug 1, 2022, 7:32 AM

#

I need help making a ticket I am verified

humble sequoiaBOT Aug 1, 2022, 7:34 AM

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━━ moved to ticket ━━

full turret Aug 1, 2022, 9:59 AM

#

Hey guys

#

How can I know which admin deleted a ticket ?

#

he had some tickets that had some info so I need to know which admin deleted that ticket

heavy sparrow Aug 1, 2022, 11:03 AM

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full turret How can I know which admin deleted a ticket ?

Do you have your transcript log?

jade topaz Aug 1, 2022, 11:36 AM

#

Ist hier ein deutscher mod mit dem ich reden kann????

hallow marlin Aug 1, 2022, 11:37 AM

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jade topaz Ist hier ein deutscher mod mit dem ich reden kann????

Erstelle gerne ein Ticket in #🎫│make-a-ticket

jade topaz Aug 1, 2022, 11:37 AM

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hallow marlin Erstelle gerne ein Ticket in <#571706435449257997>

Ich kann aber keine Tickets erstellen

hallow marlin Aug 1, 2022, 11:39 AM

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jade topaz Ich kann aber keine Tickets erstellen

Hab ein ticket für dich erstellt.

humble sequoiaBOT Aug 1, 2022, 11:39 AM

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━━ moved to ticket ━━

sinful sapphire Aug 1, 2022, 11:58 AM

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Fff. 5 j@rustic gale b bm😛 ..n

lone condor Aug 1, 2022, 12:03 PM

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السلام عليكم

orchid badger Aug 1, 2022, 12:04 PM

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Heyo.
I would like to ask, why i got this message? The bot has admin rights.

#

This error message when someone clicks on the Transcript button

hallow marlin Aug 1, 2022, 12:05 PM

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orchid badger Heyo. I would like to ask, why i got this message? The bot has admin rights.

The bot has no permissions to view the channel or send messages to it.

sick sage Aug 1, 2022, 12:53 PM

#

Hi

#

why my paypal getting declined by your site ?

humble sequoiaBOT Aug 1, 2022, 1:29 PM

#

━━ moved to ticket ━━

jade topaz Aug 1, 2022, 1:30 PM

#

Open a billing ticket for that one!

humble sequoiaBOT Aug 1, 2022, 1:49 PM

#

You are in #💬│general-chat

:flag_us: English only
General chat for anything/everything SFW.

:warning: Please use #📌│automated-support for quick help.

If you have further questions, ask in #🆘│community-support or #🎫│make-a-ticket.

jade topaz Aug 1, 2022, 1:49 PM

#

Oop wrong command.

#

This is the support category, for questions only.

cold kite Aug 1, 2022, 3:18 PM

#

help

rustic gale Aug 1, 2022, 3:20 PM

#

@jade topaz Which browser were you using before, and which browser did it work in?

#

Gotcha. Thank you for the heads-up

#

Can you find out the version of Edge you're using?

wheat shore Aug 1, 2022, 3:23 PM

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when i invite it to my server it doesnt show up in dashboard

rustic gale Aug 1, 2022, 3:24 PM

#

Thank you! @jade topaz

iron nightBOT Aug 1, 2022, 3:24 PM

#

Gave +1 Rep to @hot egret

humble sequoiaBOT Aug 1, 2022, 3:24 PM

#

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

wheat shore Aug 1, 2022, 3:26 PM

#

ty

fierce tiger Aug 1, 2022, 3:49 PM

#

When i want to create ticket and click on button, discord gives "Invalid Form Body" error.

#

rustic gale Aug 1, 2022, 3:58 PM

#

fierce tiger When i want to create ticket and click on button, discord gives "Invalid Form Bo...

Please update your app

fierce tiger Aug 1, 2022, 3:59 PM

#

rustic gale Please update your app

I haven't updates

rustic gale Aug 1, 2022, 4:00 PM

#

Please uninstall and reinstall your app

fierce tiger Aug 1, 2022, 4:04 PM

#

rustic gale Please uninstall and reinstall your app

Thx

iron nightBOT Aug 1, 2022, 4:04 PM

#

Gave +1 Rep to @rustic gale

muted swan Aug 1, 2022, 4:19 PM

#

How do i give a role permissions to see tickets and manage them

#

I made it a ‘dashboard’ role but they cannot see tickets

rustic gale Aug 1, 2022, 4:24 PM

#

Dashboard roles are for accesing the dashboard only.

#

What you're looking for is Support Team Roles

#

$help support

humble sequoiaBOT Aug 1, 2022, 4:24 PM

#

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

rustic gale Aug 1, 2022, 4:25 PM

#

Note that the support team roles won't be added to existing tickets, only to tickets created after the change

#

For existing tickets you will have to change the permissions manually.

muted swan Aug 1, 2022, 4:39 PM

#

rustic gale What you're looking for is Support Team Roles

we did this but the role cannot see the tickets

#

oh i get it ok

rustic gale Aug 1, 2022, 4:40 PM

#

Try creating a new ticket and seeing if it works

muted swan Aug 1, 2022, 4:40 PM

#

thanks

pulsar knoll Aug 1, 2022, 5:07 PM

#

is there anyway for a ticket to identify it's aging and turn around time?

grizzled snow Aug 1, 2022, 5:17 PM

#

How do I give a role permission to view tickets?

humble sequoiaBOT Aug 1, 2022, 5:21 PM

#

━━ moved to ticket ━━

bright slate Aug 1, 2022, 6:19 PM

#

is there a way to track the # of opened/closed transcripts in a 7/day period?

i do this manually, but would be easier if it could do this automatically

ex: general help: 5 open tickets, dev: 7 open tickets
total: 12 open tickets

rustic gale Aug 1, 2022, 6:44 PM

#

You can partially automate it by using logs

#

$logs

humble sequoiaBOT Aug 1, 2022, 6:44 PM

#

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Settings ➞ Logging Options

Transcript Channel
Here you will choose the channel where @humble sequoia would send a copy of the transcript to

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Log when a ticket is closed
➞ Ticket Opened ➞ Log when a ticket is opened
➞ Ticket Renamed ➞ Log when a ticket is renamed
➞ Ticket Deleted ➞ Log when a ticket is deleted
➞ Transcript Saved ➞ Log when a ticket is saved

Select with offswitch (disable) or onswitch (enabled) which logs you would like

ﾠ

Premium Features

Direct Message Transcript ➞ Sends the ticket transcript to the ticket user whenever the ticket is either closed, deleted, or both.
Auto Save Transcript ➞ Saves the ticket transcript into to the transcript channel whenever the ticket is either closed, deleted, or both.

Below you can see an example of what the Logging Channel will look like as well as the Transcript Channel:

rustic gale Aug 1, 2022, 6:44 PM

#

Surely checking the logs will be easier than tracking tickets one by one

wanton lake Aug 1, 2022, 6:49 PM

#

https://i.gyazo.com/072611a8d233acdf0a1b4bec65e33271.png

tardy wolf Aug 1, 2022, 6:49 PM

#

I have bought premium on a server where I have been banned. Can I get my premium back on another server?

wanton lake Aug 1, 2022, 6:49 PM

#

Hello, i have no idea how i have handeld it long time ago, that these messages from ticket tool dont come, if i press on create a ticket :X

rustic gale Aug 1, 2022, 6:49 PM

#

wanton lake Hello, i have no idea how i have handeld it long time ago, that these messages f...

Those messages can't be disabled, no

humble sequoiaBOT Aug 1, 2022, 6:49 PM

#

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

wanton lake Aug 1, 2022, 6:50 PM

#

does they get removed automaticly?

rustic gale Aug 1, 2022, 6:50 PM

#

Simply go ahead and pick a different server in your Subscriptions page

rustic gale Aug 1, 2022, 6:50 PM

#

wanton lake does they get removed automaticly?

You can press Dismiss message and they disappear

wanton lake Aug 1, 2022, 6:51 PM

#

im 100% sure we dont had it

rustic gale Aug 1, 2022, 6:52 PM

#

How long ago?

jade topaz Aug 1, 2022, 6:58 PM

#

$epmessage

humble sequoiaBOT Aug 1, 2022, 6:58 PM

#

How can I edit/disable the ephemeral message?

These pop ups can only be seen by the user who triggered a certain action, like creating a ticket. They cannot be edited or disabled, as they are a discord requirement that is set by the developer of any bot. The ephemeral messages can be removed by pressing the little blue Dismiss message text, or by restarting your discord client.

jade topaz Aug 1, 2022, 7:00 PM

#

@wanton lake this

cobalt mortar Aug 1, 2022, 7:23 PM

#

Hi there! Trying to set some info of my server like you have it in #📂│information. Hopefully someone can point me to the right direction.

How do I set it up so that when interacting with the buttons the information shows up on that same channel?

jade coral Aug 1, 2022, 7:24 PM

#

It keeps saying this

#

scenic plinth Aug 1, 2022, 7:25 PM

#

cobalt mortar Hi there! Trying to set some info of my server like you have it in <#50923900548...

That is not our bot, that is a custom bot that has been purchased for Ticket Tool Support.

scenic plinth Aug 1, 2022, 7:25 PM

#

jade coral

Is this via paypal? Are you trying to purchase ticket tool related products?

jade coral Aug 1, 2022, 7:26 PM

#

scenic plinth Is this via paypal? Are you trying to purchase ticket tool related products?

Im tryna boy premium

#

Via debit card

scenic plinth Aug 1, 2022, 7:26 PM

#

jade coral Im tryna boy premium

Alright, what country are you from if you do not mind me asking?

jade coral Aug 1, 2022, 7:27 PM

#

scenic plinth Alright, what country are you from if you do not mind me asking?

Denmark

cobalt mortar Aug 1, 2022, 7:31 PM

#

scenic plinth That is not our bot, that is a custom bot that has been purchased for Ticket Too...

Daw man 😅 I appreciate that.

jade coral Aug 1, 2022, 7:33 PM

#

scenic plinth Alright, what country are you from if you do not mind me asking?

U got answer?

jade coral Aug 1, 2022, 8:09 PM

#

@scenic plinth do you have a answer?

wheat mason Aug 1, 2022, 8:30 PM

#

admin i have a problm

#

rustic gale Aug 1, 2022, 8:30 PM

#

Ah. You're in the wrong place to solve that

wheat mason Aug 1, 2022, 8:31 PM

#

rustic gale Ah. You're in the wrong place to solve that

what

rustic gale Aug 1, 2022, 8:31 PM

#

This is the support server for a Discord bot called Ticket Tool

#

We can't help you with that issue

wheat mason Aug 1, 2022, 8:32 PM

#

rustic gale Ah. You're in the wrong place to solve that

what i do to breng my accout back i was have lots of things

#

pleas help me

rustic gale Aug 1, 2022, 8:36 PM

#

Do $debug and tell us what happens

#

Can you see the bot in the user list in the right-hand side of the screen?

#

Find a channel where you can see the bot

#

What's the server's ID?

#

Either you got the wrong ID or the bot is not in your server

#

https://tickettool.xyz/invite

#

You need to give the bot permissions to view channels

#

Either add the Ticket Tool role to the channel permissions with View Channel enabled

#

Or give the bot a role that can view channels

#

Now try sending $debug again

#

Alright. Let us know if you need any more help

iron nightBOT Aug 1, 2022, 8:49 PM

#

Gave +1 Rep to @rustic gale

rustic gale Aug 1, 2022, 8:52 PM

#

$help setup

humble sequoiaBOT Aug 1, 2022, 8:52 PM

#

https://docs.tickettool.xyz/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

#

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

rustic gale Aug 1, 2022, 8:52 PM

#

Take a look at the guides

#

Also in #📂│information there's a Setup Guide button

scenic plinth Aug 1, 2022, 8:54 PM

#

Oh.. thats right... this is just the channel you ask questions in...

Use $add {userid} in the ticket.

iron nightBOT Aug 1, 2022, 9:04 PM

#

Gave +1 Rep to @rustic gale

dark gull Aug 1, 2022, 9:39 PM

#

anyone ever run into an issue where closed tickets suddenly stop automatically moving into the history section?

shrewd fractal Aug 1, 2022, 9:53 PM

#

$help

humble sequoiaBOT Aug 1, 2022, 9:53 PM

#

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

plush sun Aug 1, 2022, 10:11 PM

#

hello why the players can close the ticket when they open a ticket i want they can't close the ticket and we need a support team close the ticket thanks

shrewd fractal Aug 1, 2022, 11:08 PM

#

anyone can see my ticket

waxen portal Aug 1, 2022, 11:11 PM

#

How do I get rid of these?

shrewd fractal Aug 1, 2022, 11:13 PM

#

yo

#

can u help me

waxen portal Aug 1, 2022, 11:14 PM

#

shrewd fractal can u help me

What's your issue?

shrewd fractal Aug 1, 2022, 11:15 PM

#

waxen portal What's your issue?

can i open ticket and show u

fringe tinsel Aug 1, 2022, 11:16 PM

#

Is there a way to restrict who can make a ticket in my server using another bot?

shrewd fractal Aug 1, 2022, 11:18 PM

#

@waxen portal i open new ticket?

jade topaz Aug 1, 2022, 11:31 PM

#

how do i relog

#

?

humble sequoiaBOT Aug 1, 2022, 11:32 PM

#

━━ moved to ticket ━━

jade topaz Aug 2, 2022, 2:15 AM

#

TicketTool Premium invite link

#

<@&642118166243311646>

humble sequoiaBOT Aug 2, 2022, 2:22 AM

#

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

meager charm Aug 2, 2022, 4:15 AM

#

How do I make transcripts go to a channel I want?

rustic gale Aug 2, 2022, 4:16 AM

#

$help transcript

humble sequoiaBOT Aug 2, 2022, 4:16 AM

#

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

dusky tiger Aug 2, 2022, 5:32 AM

#

is there a way to disable ticket creation without privating the channel? Server im in is flooded with tickets and we need to clear them out but none of us wanna do it till ticket creation is closed

jade topaz Aug 2, 2022, 5:37 AM

#

oh my dasboard it says no sever found what i do i did invite it in

humble sequoiaBOT Aug 2, 2022, 5:37 AM

#

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

quasi cliff Aug 2, 2022, 5:37 AM

#

jade topaz oh my dasboard it says no sever found what i do i did invite it in

this

quasi cliff Aug 2, 2022, 5:38 AM

#

dusky tiger is there a way to disable ticket creation without privating the channel? Server ...

You can either disable the ticket create button OR set the global limit to 0

dusky tiger Aug 2, 2022, 5:39 AM

#

quasi cliff You can either disable the ticket create button OR set the global limit to 0

where would the disable button be? or is it a command

quasi cliff Aug 2, 2022, 5:40 AM

#

dusky tiger where would the disable button be? or is it a command

Do the following for Create Ticket Button

https://i.imgur.com/ftCfuRo.gif

Imgur

dusky tiger Aug 2, 2022, 5:40 AM

#

gotcha

#

this panel is on the website?

quasi cliff Aug 2, 2022, 5:40 AM

#

Yes and you need to do for all panels

#

Or you can put 0 limit on Global here:

https://i.imgur.com/77c8DeY.gif

Imgur

dusky tiger Aug 2, 2022, 5:52 AM

#

I assume this means it worked? Cuz its like inf loading

tepid notch Aug 2, 2022, 6:06 AM

#

Hi all

#

anyone know if the premium price is in USD? I am assuming it is

night jolt Aug 2, 2022, 6:20 AM

#

ola how can i remove all the tickets at once ?

jade topaz Aug 2, 2022, 6:54 AM

#

hi ya'll

#

how to add buttons

#

ill give ya'll an example

#

#

how?

calm lava Aug 2, 2022, 7:13 AM

#

Hi, only me can't see panels?

humble sequoiaBOT Aug 2, 2022, 12:09 PM

#

━━ moved to ticket ━━

jade topaz Aug 2, 2022, 2:33 PM

#

how do i ping myself when someone opens a ticket?

jade topaz Aug 2, 2022, 2:34 PM

#

tepid notch anyone know if the premium price is in USD? I am assuming it is

it is the dollar symbol so should be

cinder lagoon Aug 2, 2022, 2:42 PM

#

How can I change the name of icon like this :

#

@calm lava -

rustic gale Aug 2, 2022, 2:42 PM

#

Custom emojis are a premium feature

#

Without premium you can have 📩 or no emoji at all

#

If you mean the button text, just edit the button text in Create Ticket Settings

#

$buttons

humble sequoiaBOT Aug 2, 2022, 2:43 PM

#

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

cinder lagoon Aug 2, 2022, 2:44 PM

#

I have a premium

rustic gale Aug 2, 2022, 2:44 PM

#

$pc @cinder lagoon

humble sequoiaBOT Aug 2, 2022, 2:44 PM

#

Premium Check

I was unable to detect a premium server for @cinder lagoon.

cinder lagoon Aug 2, 2022, 2:45 PM

#

Thx

rustic gale Aug 2, 2022, 2:46 PM

#

Customizing the emoji is also in Button Options

#

See the guide above

tepid notch Aug 2, 2022, 3:34 PM

#

jade topaz it is the dollar symbol so should be

Could be AUD, thought to check

tender olive Aug 2, 2022, 5:07 PM

#

How can i be a support

rustic gale Aug 2, 2022, 5:08 PM

#

Be active and helpful and wait for staff to notice

#

Or wait until applications are announced in #📣│server-news

tender olive Aug 2, 2022, 5:08 PM

#

Notice...???

fiery elk Aug 2, 2022, 5:14 PM

#

hey there
can you open tickets with username instead of number ?
I cant find it

#

I got premium bot

rustic gale Aug 2, 2022, 5:19 PM

#

fiery elk hey there can you open tickets with username instead of number ? I cant find it

Look under Ticket Options in your ticket's Settings

#

You can edit the name there

#

Use {ticket.user.name} for the ticket creator's username

fiery elk Aug 2, 2022, 5:19 PM

#

rustic gale Aug 2, 2022, 5:20 PM

#

{ticket.user.name}-{count}

fiery elk Aug 2, 2022, 5:23 PM

#

Thank you very much kind sir @rustic gale

cinder lagoon Aug 2, 2022, 7:32 PM

#

How can I copy a Panel ?

#

@fiery elk

#

wowfix

scenic plinth Aug 2, 2022, 7:38 PM

#

I wonder what this button do?

#

Also stop pinging random people for support and deleting it, you did it twice.

cinder lagoon Aug 2, 2022, 7:43 PM

#

no I want to copy a panel

scenic plinth Aug 2, 2022, 7:46 PM

#

try hitting clone panel on your panel settings as I showed

cinder lagoon Aug 2, 2022, 7:47 PM

#

there isn't any choose called copy panel - @scenic plinth .

#

I forget

scenic plinth Aug 2, 2022, 7:48 PM

#

you clearly forget I just said clone panel on the panel settings

#

also again stop pinging staff for the third time please

cinder lagoon Aug 2, 2022, 7:49 PM

#

ohhh sorry , thx

jade topaz Aug 2, 2022, 9:40 PM

#

hi

#

What's the solution?

humble sequoiaBOT Aug 2, 2022, 9:47 PM

#

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

#

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

rustic gale Aug 2, 2022, 9:47 PM

#

One of these. @jade topaz

deep haven Aug 2, 2022, 11:24 PM

#

When I try to open or close ticket it keep saying invalid form body

sudden cliff Aug 2, 2022, 11:30 PM

#

Do you have any command to see a Transcript?

deep haven Aug 3, 2022, 12:15 AM

#

sudden cliff Do you have any command to see a Transcript?

It saids when I hit it invalid form body to

rustic gale Aug 3, 2022, 12:38 AM

#

sudden cliff Do you have any command to see a Transcript?

Command, no. Look at the transcript channel and click the Direct Transcript link.

rustic gale Aug 3, 2022, 12:39 AM

#

deep haven When I try to open or close ticket it keep saying invalid form body

Uninstall and reinstall your app

deep haven Aug 3, 2022, 12:43 AM

#

rustic gale Uninstall and reinstall your app

Thank you it qork after I did it

iron nightBOT Aug 3, 2022, 12:43 AM

#

Gave +1 Rep to @rustic gale

jade topaz Aug 3, 2022, 2:02 AM

#

hey guys! Was wondering, how do i config to allow moderators to see my tickets?

long basin Aug 3, 2022, 2:41 AM

#

Can someone help me get my license from the ticket I’m trynna get the free otp from bot from@a chat and I created a ticket just don’t know where to go from there

jade topaz Aug 3, 2022, 2:52 AM

#

hi how do i hide the tickets from other members? like the only i want the members to see are the admins and staff. thank you

fathom reef Aug 3, 2022, 6:01 AM

#

I need to make a ticket and it won't let me

rustic gale Aug 3, 2022, 6:50 AM

#

jade topaz hey guys! Was wondering, how do i config to allow moderators to see my tickets?

Add them to Support Team Roles, see next guide

#

$help support

humble sequoiaBOT Aug 3, 2022, 6:50 AM

#

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

jade topaz Aug 3, 2022, 6:51 AM

#

Thanks!!!

rustic gale Aug 3, 2022, 6:51 AM

#

jade topaz hi how do i hide the tickets from other members? like the only i want the member...

Make sure Everyone Opened Permissions and Everyone Closed Permissions have Read Messages set to deny_red . See next guide

#

$help perms

humble sequoiaBOT Aug 3, 2022, 6:51 AM

#

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

rustic gale Aug 3, 2022, 6:52 AM

#

@jade topaz@jade topaz Note that the changes you make in the dashboard will not be applied to existing tickets, only to tickets created after the change

jade topaz Aug 3, 2022, 7:09 AM

#

ty

#

thanks @rustic gale

iron nightBOT Aug 3, 2022, 7:09 AM

#

Gave +1 Rep to @rustic gale

plain torrent Aug 3, 2022, 7:28 AM

#

$pc

humble sequoiaBOT Aug 3, 2022, 7:28 AM

#

Thank you

Thank you for purchasing Ticket Tool Premium @plain torrent. You have now been given the <@&535595160189403136> role!

jade topaz Aug 3, 2022, 9:59 AM

#

rustic gale Make sure Everyone Opened Permissions and Everyone Closed Permissions have Read ...

oh wait like i want only the person who created the ticket and the staff are the ones who can see the ticket but not other members though (sorry for bad english)

rigid patrol Aug 3, 2022, 9:59 AM

#

$PC

humble sequoiaBOT Aug 3, 2022, 9:59 AM

#

Premium Check

I was unable to detect a premium server for @rigid patrol.

rustic gale Aug 3, 2022, 10:04 AM

#

jade topaz oh wait like i want only the person who created the ticket and the staff are the...

Set the Everyone permission for Read Messages as deny_red and that will stop every user from seeing the ticket, except the owner and admins and the ticket creator

#

If there's other staff roles you want to be able to see the ticket, add them to Support Team Roles

#

$help support

humble sequoiaBOT Aug 3, 2022, 10:04 AM

#

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

jade topaz Aug 3, 2022, 10:07 AM

#

rustic gale If there's other staff roles you want to be able to see the ticket, add them to ...

OH

#

TY

mental leaf Aug 3, 2022, 1:40 PM

#

$pc

humble sequoiaBOT Aug 3, 2022, 1:40 PM

#

Premium Check

I was unable to detect a premium server for @mental leaf.

jade topaz Aug 3, 2022, 2:14 PM

#

$pc

humble sequoiaBOT Aug 3, 2022, 2:14 PM

#

Thank you

Thank you for purchasing Ticket Tool Premium @opal arrow. You have now been given the <@&535595160189403136> role!

jade topaz Aug 3, 2022, 2:14 PM

#

Hi I'm not getting ping if someone opening Ticket

jade topaz Aug 3, 2022, 2:16 PM

#

jade topaz Hi I'm not getting ping if someone opening Ticket

Hi! Can you send the bots response when you open a ticket?

jade topaz Aug 3, 2022, 2:19 PM

#

jade topaz Hi! Can you send the bots response when you open a ticket?

#

Like I'm not getting ping until I'm not checking the server

#

I can't explain oof

#

Are you sure that you dont have the server muted?

#

Because that is the case here.

jade topaz Aug 3, 2022, 2:20 PM

#

jade topaz Are you sure that you dont have the server muted?

yes

#

Are you sure that @humble sequoia has permission to ping roles?

jade topaz Aug 3, 2022, 2:22 PM

#

jade topaz Are you sure that <@722196398635745312> has permission to ping roles?

yes

#

my friends getting ping

#

You have the server muted then.

#

@jade topaz

jade topaz Aug 3, 2022, 2:27 PM

#

jade topaz You have the server muted then.

no bruh

#

Okay well, no idea what the issue may be.

jade topaz Aug 3, 2022, 2:33 PM

#

jade topaz Okay well, no idea what the issue may be.

okay

idle tapir Aug 3, 2022, 2:35 PM

#

I need help with my account, what should I do?

humble sequoiaBOT Aug 3, 2022, 3:00 PM

#

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

jade topaz Aug 3, 2022, 3:00 PM

#

@idle tapir this

#

But you may wanna email discord for account support.

fierce relic Aug 3, 2022, 6:11 PM

#

What to do if tickets don’t work, and writes «this interaction failed»?

humble sequoiaBOT Aug 3, 2022, 6:12 PM

#

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the AppStore App Store

Discord for the PlayStore Play Store

jade topaz Aug 3, 2022, 6:12 PM

#

@fierce relic this

fierce relic Aug 3, 2022, 6:13 PM

#

okay

#

tnx 🥰

jade topaz Aug 3, 2022, 6:15 PM

#

Your very welcome! :D

cold kite Aug 3, 2022, 6:38 PM

#

i need help

brisk viper Aug 3, 2022, 6:54 PM

#

How do I set up the games

jade topaz Aug 3, 2022, 7:02 PM

#

Its not showing up on the dashboard

fathom sand Aug 3, 2022, 7:05 PM

#

hi

#

how do i make the bot ping a role when creating? Not a person but a role

rustic gale Aug 3, 2022, 7:05 PM

#

$mentions

humble sequoiaBOT Aug 3, 2022, 7:05 PM

#

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

fathom sand Aug 3, 2022, 7:06 PM

#

thx

jade topaz Aug 3, 2022, 7:06 PM

#

jade topaz Its not showing up on the dashboard

.

humble sequoiaBOT Aug 3, 2022, 7:09 PM

#

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

novel gate Aug 3, 2022, 7:35 PM

#

How i Can make i ticket

tall yarrow Aug 3, 2022, 7:39 PM

#

novel gate How i Can make i ticket

Exactly

rustic gale Aug 3, 2022, 7:48 PM

#

Press Setup Guide in #📂│information

jade topaz Aug 3, 2022, 7:57 PM

#

Alternatively….

humble sequoiaBOT Aug 3, 2022, 7:57 PM

#

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

jade topaz Aug 3, 2022, 9:21 PM

#

howdy

#

so the user permissions don't change after the ticket gets closed

#

any fix for that?

humble sequoiaBOT Aug 3, 2022, 9:33 PM

#

━━ moved to ticket ━━

pulsar dock Aug 3, 2022, 9:40 PM

#

Yo can you come to my dahood sever

#

@humble sequoia

covert swallow Aug 3, 2022, 9:41 PM

#

If you have a premium subscription you can invite the premium bot by following the guide below

humble sequoiaBOT Aug 3, 2022, 9:41 PM

#

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

worn monolith Aug 4, 2022, 12:22 AM

#

I'm not able to make a ticket message

rustic gale Aug 4, 2022, 12:22 AM

#

What problem are you having?

noble cedar Aug 4, 2022, 12:24 AM

#

السلام عليكم

#

I need arabic Supportar

rustic gale Aug 4, 2022, 12:32 AM

#

Feel free to make an Arabic ticket in #🎫│make-a-ticket

normal tusk Aug 4, 2022, 2:22 AM

#

hi

#

i keep getting this thing telling me to $debug

rustic gale Aug 4, 2022, 2:27 AM

#

normal tusk i keep getting this thing telling me to $debug

You need to disable the premium bot

humble sequoiaBOT Aug 4, 2022, 2:27 AM

#

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

normal tusk Aug 4, 2022, 2:29 AM

#

rustic gale You need to disable the premium bot

but i bought premium

covert swallow Aug 4, 2022, 2:34 AM

#

Did you enable it?

rustic gale Aug 4, 2022, 2:36 AM

#

Then you need to redeem it and enable the premium bot

humble sequoiaBOT Aug 4, 2022, 2:36 AM

#

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

#

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

normal tusk Aug 4, 2022, 2:43 AM

#

rustic gale Then you need to redeem it and enable the premium bot

how do i get it to put the users name

#

instead of number of the ticket

rustic gale Aug 4, 2022, 2:44 AM

#

Ticket Options -> Ticket Name

#

The variable is {ticket.user.name}

normal tusk Aug 4, 2022, 2:49 AM

#

thx mate

#

thanks @rustic gale

iron nightBOT Aug 4, 2022, 2:49 AM

#

Gave +1 Rep to @rustic gale

normal tusk Aug 4, 2022, 2:49 AM

#

+1 rep

#

#

and how do i make each channel under the thing like that

#

@rustic gale

#

i just dragged them to there for an example

rustic gale Aug 4, 2022, 2:57 AM

#

$help category

humble sequoiaBOT Aug 4, 2022, 2:57 AM

#

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

rustic gale Aug 4, 2022, 2:57 AM

#

That's how

normal tusk Aug 4, 2022, 3:00 AM

#

rustic gale That's how

is it not possible to put the tickets under each channel

#

so if someone opens donate ticket it will go under donate channel if someone opens a support ticket it will go under supportchannel

rustic gale Aug 4, 2022, 3:03 AM

#

Under a channel? no

normal tusk Aug 4, 2022, 3:03 AM

#

rustic gale Aug 4, 2022, 3:03 AM

#

You can sort them into categories, that's all

normal tusk Aug 4, 2022, 3:03 AM

#

when i open each ticket from each channel it doesnt mention what the opened the ticket for

#

#

it says that for every channel that i open a ticket on weather its support/report/appeal/donate

humble sequoiaBOT Aug 4, 2022, 3:06 AM

#

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

rustic gale Aug 4, 2022, 3:06 AM

#

This is where you customize it

stark moat Aug 4, 2022, 3:11 AM

#

hello

#

we need help

humble sequoiaBOT Aug 4, 2022, 3:11 AM

#

We would love to help you, but if you don't tell us what you need help with we can't help you :(

stark moat Aug 4, 2022, 3:11 AM

#

We cannot close tickets in our discord

#

Screen_Shot_2022-08-03_at_8.11.49_PM.png

rustic gale Aug 4, 2022, 3:12 AM

#

Send $debug in the ticket

#

that will help us figure out the problem

normal tusk Aug 4, 2022, 3:13 AM

#

thx bro

placid knoll Aug 4, 2022, 3:17 AM

#

rustic gale that will help us figure out the problem

@rustic gale there you go! here is the screenshot from only one of them

Screen_Shot_2022-08-03_at_8.16.44_PM.png

#

there is about 29 open ones like that rn

rustic gale Aug 4, 2022, 3:17 AM

#

That's the wrong bot

placid knoll Aug 4, 2022, 3:19 AM

#

What do you mean?

scenic plinth Aug 4, 2022, 3:20 AM

#

That message is not from Ticket Tool, refer to the bots support server, which we cannot guide you to.

placid knoll Aug 4, 2022, 3:20 AM

#

My apologies, I have no idea what you just referenced. Can you provide me with any additional guidance please.

covert swallow Aug 4, 2022, 3:21 AM

#

We are support for @pseudo glen exclusively

rustic gale Aug 4, 2022, 3:21 AM

#

We didn't get a debug message on our own server, so Ticket Tool probably has a different prefix on your server

placid knoll Aug 4, 2022, 3:21 AM

#

Would it be best for me to remove the integration and then download it again?

rustic gale Aug 4, 2022, 3:22 AM

#

That will likely not be necessary

#

What's your server's ID?

placid knoll Aug 4, 2022, 3:23 AM

#

rustic gale What's your server's ID?

952019457931374602

rustic gale Aug 4, 2022, 3:24 AM

#

It's missing one required permission

#

placid knoll Aug 4, 2022, 3:24 AM

#

Where would I go to edit that

rustic gale Aug 4, 2022, 3:25 AM

#

Your server's settings, under Roles, look for the Ticket Tool role

placid knoll Aug 4, 2022, 3:26 AM

#

working on it

#

okay do i give it admin permission

rustic gale Aug 4, 2022, 3:32 AM

#

That would probably solve the issue, yes

placid knoll Aug 4, 2022, 3:33 AM

#

like so?

Screen_Shot_2022-08-03_at_8.33.15_PM.png

rustic gale Aug 4, 2022, 3:34 AM

#

But like this onswitch

placid knoll Aug 4, 2022, 3:35 AM

#

Of course! haha.. thank you so much for walking me through that, I was unsure because it mentions its a dangerous permission to grant.. following through with it now. thank you for your patience! first day on discord !!

#

thank you @rustic gale a god send indeed!

iron nightBOT Aug 4, 2022, 3:36 AM

#

Gave +1 Rep to @rustic gale

rustic gale Aug 4, 2022, 3:36 AM

#

Let me know if it works @placid knoll

turbid trail Aug 4, 2022, 3:36 AM

#

Yo

#

Is there a way to make it so

When someone opens a ticket the ticket name changes to there discord name

rustic gale Aug 4, 2022, 3:37 AM

#

Yes, it's a premium feature

turbid trail Aug 4, 2022, 3:37 AM

#

How much is permium

placid knoll Aug 4, 2022, 3:37 AM

#

Yes @rustic gale THANK YOU! Now im going through and closing each one

humble sequoiaBOT Aug 4, 2022, 3:37 AM

#

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

#

<:premium:662032717906444329> Premium Perks

ttonline Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Buttons
Direct Messages
Ticket Automation
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

turbid trail Aug 4, 2022, 3:38 AM

#

Thanks bro 🤜🤜🤜

#

Thank @rustic gale

iron nightBOT Aug 4, 2022, 3:38 AM

#

Gave +1 Rep to @rustic gale

restive frost Aug 4, 2022, 5:18 AM

#

hey how do i make a support team?

rustic gale Aug 4, 2022, 5:18 AM

#

$help support

humble sequoiaBOT Aug 4, 2022, 5:18 AM

#

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

restive frost Aug 4, 2022, 5:20 AM

#

its on but

#

they cant even see the channel?

rustic gale Aug 4, 2022, 5:20 AM

#

Try creating a new ticket and seeing if it works

restive frost Aug 4, 2022, 5:21 AM

#

pfft nevermind sorry i got it tysm

#

thanks @rustic gale

iron nightBOT Aug 4, 2022, 5:21 AM

#

Gave +1 Rep to @rustic gale

cedar ivy Aug 4, 2022, 5:35 AM

#

my server aint showing up

humble sequoiaBOT Aug 4, 2022, 5:36 AM

#

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

sleek sail Aug 4, 2022, 7:32 AM

#

السلام عليكم

jolly topaz Aug 4, 2022, 8:38 AM

#

Hello, I would like to change the color on a part of the text for an embed description please

floral kayak Aug 4, 2022, 8:41 AM

#

Bots ID's Ticket Tool can respond to (Comma separated)
what is this??

#

pls help me

wheat mason Aug 4, 2022, 10:20 AM

#

hi

#

admin

#

my account has ben bandded

#

what i do

slim rock Aug 4, 2022, 10:25 AM

#

Hey, does someone know how to change the $close button action when you open a ticket? I want to change it to $delete action instead.

proper wing Aug 4, 2022, 10:26 AM

#

Hello i have a discord shop server with a ticket tool bot the problem there a random guys they can see the hidden channel & tickets with betterdiscord is there anyway to make it invisible them

modern jewel Aug 4, 2022, 11:21 AM

#

Hello can someone help me?

slender minnow Aug 4, 2022, 11:43 AM

#

proper wing Hello i have a discord shop server with a ticket tool bot the problem there a ra...

Nothing can be done from our side. Report them to discord since bd is a direct violation of their tos.

covert swallow Aug 4, 2022, 1:06 PM

#

floral kayak Bots ID's Ticket Tool can respond to (Comma separated) what is this??

If you put a bots UUID in that feild and save, TicketTool will respond to those bots

covert swallow Aug 4, 2022, 1:06 PM

#

jolly topaz Hello, I would like to change the color on a part of the text for an embed descr...

Discord limitations mean we cannot change text color

covert swallow Aug 4, 2022, 1:08 PM

#

slim rock Hey, does someone know how to change the `$close` button action when you open a ...

You need to disable 2 step ticket in the panel settings

dreamy viper Aug 4, 2022, 1:11 PM

#

Does this bot support ticket creators required to fill out a form or certain information before the ticket is sent to administration?

covert swallow Aug 4, 2022, 1:16 PM

#

Unfortunately not at this time

narrow monolith Aug 4, 2022, 1:23 PM

#

How do I set up a channel for the bot

covert swallow Aug 4, 2022, 1:26 PM

#

Im not sure what you mean, could you please elaborate?

narrow monolith Aug 4, 2022, 1:29 PM

#

Nvm

tender olive Aug 4, 2022, 2:02 PM

#

Sorry SUport i need help

humble sequoiaBOT Aug 4, 2022, 2:24 PM

#

We would love to help you, but if you don't tell us what you need help with we can't help you :(

proven void Aug 4, 2022, 2:49 PM

#

Good morning.

#

If I go back to a ticket that's closed and select to reopen... how can I get it to open with the original ticket creator's id?

rustic gale Aug 4, 2022, 2:50 PM

#

Change the name variable to {ticket.user.name}

proven void Aug 4, 2022, 2:50 PM

#

Or am I stuck just renaming it afterwards?

humble sequoiaBOT Aug 4, 2022, 2:50 PM

#

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

proven void Aug 4, 2022, 2:50 PM

#

rustic gale Change the name variable to {ticket.user.name}

Ah, ok, thank you

iron nightBOT Aug 4, 2022, 2:50 PM

#

Gave +1 Rep to @rustic gale

proven void Aug 4, 2022, 2:50 PM

#

You smort

upbeat palm Aug 4, 2022, 3:43 PM

#

tender olive Sorry SUport i need help

https://nohello.net/en/

no hello

please don't say just hello in chat

pulsar knoll Aug 4, 2022, 3:49 PM

#

HELP: How to automate created tickets to move to category folder?

slender minnow Aug 4, 2022, 3:50 PM

#

$help category

humble sequoiaBOT Aug 4, 2022, 3:50 PM

#

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

slender minnow Aug 4, 2022, 3:50 PM

#

@pulsar knoll this

pulsar knoll Aug 4, 2022, 3:52 PM

#

great! thank you!

#

thanks @slender minnow

iron nightBOT Aug 4, 2022, 3:52 PM

#

Gave +1 Rep to @slender minnow

slow gulch Aug 4, 2022, 4:12 PM

#

Hello, i'm sorry for this question: in my server when he opens the ticket and posts his discord ... he deletes it automatically ... I wanted to know if it was a ticket tool option or another bot. What can I do to verify?

rustic gale Aug 4, 2022, 4:13 PM

#

Can you give more details about the problem?

slow gulch Aug 4, 2022, 4:15 PM

#

I saw this on my channel logs

#

Linked a discord in the ticket, disappear

#

Deleted

rustic gale Aug 4, 2022, 4:17 PM

#

A server invite?

slow gulch Aug 4, 2022, 4:17 PM

#

yes

rustic gale Aug 4, 2022, 4:18 PM

#

There's probably another bot in your server that's detecting and deleting the invite

slow gulch Aug 4, 2022, 4:18 PM

#

Ok, thanks, i think Dyno

rustic gale Aug 4, 2022, 4:19 PM

#

If the bot isn't Administrator you can deny it access to the ticket

prime bridgeBOT Aug 4, 2022, 4:24 PM

#

success Successful bans: 1
cancel Unsuccessful bans: 0
activity Reason: Advertising referral link
trustedAdmin Moderator: @forest goblet

harsh yacht Aug 4, 2022, 4:47 PM

#

Hey, the bot is acting up real bad. It keeps changing the perms to then not enable users to open up tickets... any idea what is causing this?

hoary bolt Aug 4, 2022, 5:09 PM

#

hey can we stop people from tagging @ everyone when they open a ticket?

brazen citrus Aug 4, 2022, 5:18 PM

#

where am i supposed to write jill?

rustic gale Aug 4, 2022, 5:57 PM

#

harsh yacht Hey, the bot is acting up real bad. It keeps changing the perms to then not enab...

We'd have to take a look how your permissions are set up

harsh yacht Aug 4, 2022, 5:58 PM

#

all good, my ticket has been resolved. Sorry for the troubles

rustic gale Aug 4, 2022, 5:58 PM

#

hoary bolt hey can we stop people from tagging @ everyone when they open a ticket?

Currently Ticket Tool cannot toggle that permission sadly. You would have to remove that permission in your server's role permissions, and manually add them back on a channel basis.

hoary bolt Aug 4, 2022, 5:59 PM

#

rustic gale Currently Ticket Tool cannot toggle that permission sadly. You would have to rem...

so manually change the permissions for each ticket right?

rustic gale Aug 4, 2022, 6:00 PM

#

Let me clarify

#

If a user doesn't otherwise have the permission to ping everyone, Ticket Tool does not grant it to them in tickets

jade topaz Aug 4, 2022, 6:04 PM

#

The settings menu is not displayed. Tell me how you can fix it. pls

rustic gale Aug 4, 2022, 6:05 PM

#

jade topaz The settings menu is not displayed. Tell me how you can fix it. pls

Use a different browser

jade topaz Aug 4, 2022, 6:06 PM

#

Thank you.

robust holly Aug 4, 2022, 6:33 PM

#

Hello i need help i Can t open pannel on m'y serveur

arctic plank Aug 4, 2022, 6:34 PM

#

How can i make the option of create a ticket for my server so the members can get the role they need

#

I'm in mobile

#

how to do it pls

#

reply please.

rustic gale Aug 4, 2022, 6:53 PM

#

arctic plank How can i make the option of create a ticket for my server so the members can ge...

Ticket Tool does not assign roles

#

To get started, enter the dashboard

humble sequoiaBOT Aug 4, 2022, 6:53 PM

#

https://tickettool.xyz/manage-servers

rustic gale Aug 4, 2022, 6:53 PM

#

Look for your server and press Manage

#

Open the menuicon menu and select Panel Configs

#

Create a panel, then when you're done select a channel and press Send

#

$help send

humble sequoiaBOT Aug 4, 2022, 6:54 PM

#

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

potent lotus Aug 4, 2022, 7:02 PM

#

Hay I've just got ticket tool premium how do I invite the premium bot?

#

And how do I claim my premium role

rustic gale Aug 4, 2022, 7:02 PM

#

$pc @potent lotus

humble sequoiaBOT Aug 4, 2022, 7:02 PM

#

Thank you

Thank you for purchasing Ticket Tool Premium @potent lotus. You have now been given the <@&535595160189403136> role!

rustic gale Aug 4, 2022, 7:03 PM

#

There's an invite right here...

humble sequoiaBOT Aug 4, 2022, 7:03 PM

#

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

potent lotus Aug 4, 2022, 7:03 PM

#

Thx

#

Thanks @rustic gale

iron nightBOT Aug 4, 2022, 7:03 PM

#

Gave +1 Rep to @rustic gale

heady wedge Aug 4, 2022, 7:45 PM

#

How much is premium ticket bot

fiery plinth Aug 4, 2022, 7:48 PM

#

heady wedge How much is premium ticket bot

https://tickettool.xyz/premium

jade topaz Aug 4, 2022, 7:51 PM

#

How can I set up the support ticket for my server

rustic gale Aug 4, 2022, 7:52 PM

#

Check out the Setup Guide button in #📂│information

stray swallow Aug 4, 2022, 7:52 PM

#

how do i enable claiming?

rustic gale Aug 4, 2022, 7:52 PM

#

It's a premium feature and it's enabled in Claiming Options

stray swallow Aug 4, 2022, 7:53 PM

#

bruh everything fr a premium feature

heady wedge Aug 4, 2022, 7:53 PM

#

fiery plinth https://tickettool.xyz/premium

Thanks

iron nightBOT Aug 4, 2022, 7:53 PM

#

Gave +1 Rep to @fiery plinth

stray swallow Aug 4, 2022, 7:53 PM

#

alright ty

fiery plinth Aug 4, 2022, 7:53 PM

#

heady wedge Thanks

np

mossy spindle Aug 4, 2022, 8:12 PM

#

hello, how can I tag the role in the article that comes out when the ticket is opened?

rustic gale Aug 4, 2022, 8:13 PM

#

$mentions

humble sequoiaBOT Aug 4, 2022, 8:13 PM

#

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

mossy spindle Aug 4, 2022, 8:13 PM

#

thank you

turbid trail Aug 4, 2022, 9:09 PM

#

Hello

#

Is there a way to make it so if the ticket doesn't get interacted with in 24hrs it gets deleted

scenic plinth Aug 4, 2022, 9:17 PM

#

No

stone galleon Aug 4, 2022, 10:29 PM

#

please can someone help me i have invited the ticket bot to my server but when i go onto the dashboard it says the bot is not in the server

humble sequoiaBOT Aug 4, 2022, 10:30 PM

#

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

buoyant perch Aug 4, 2022, 10:34 PM

#

Hello, how do I appeal?

humble sequoiaBOT Aug 4, 2022, 10:35 PM

#

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

idle ridge Aug 5, 2022, 12:37 AM

#

Hi

#

How do I make it so roles get pinged in tickets

jade topaz Aug 5, 2022, 12:41 AM

#

$mentions

humble sequoiaBOT Aug 5, 2022, 12:41 AM

#

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

nimble mauve Aug 5, 2022, 12:41 AM

#

idle ridge How do I make it so roles get pinged in tickets

Add the role you want to get pinged then your done!

jade topaz Aug 5, 2022, 12:41 AM

#

nimble mauve Add the role you want to get pinged then your done!

No-

#

Thats incorrect

nimble mauve Aug 5, 2022, 12:42 AM

#

jade topaz Thats incorrect

It works for me.

idle ridge Aug 5, 2022, 12:42 AM

#

Can you show me please

humble sequoiaBOT Aug 5, 2022, 12:43 AM

#

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

rustic gale Aug 5, 2022, 12:44 AM

#

This is where you add the mention.

idle ridge Aug 5, 2022, 12:53 AM

#

I mean the command

rustic gale Aug 5, 2022, 12:55 AM

#

The command?

#

Um. Grab the role ID and do one of these things
{Role ID}
<@&Role ID>

#

That's what you include in the message.

#

If the ID is 0123456789 it's going to look like {0123456789} or <@&0123456789>

idle ridge Aug 5, 2022, 1:05 AM

#

ty

#

Thank you @rustic gale

iron nightBOT Aug 5, 2022, 1:05 AM

#

Gave +1 Rep to @rustic gale

humble sequoiaBOT Aug 5, 2022, 1:54 AM

#

We would love to help you, but if you don't tell us what you need help with we can't help you :(

#

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

rustic gale Aug 5, 2022, 1:56 AM

#

You can also check the Setup Guide button in #📂│information

rustic gale Aug 5, 2022, 2:13 AM

#

Ask us for any help you need.

iron nightBOT Aug 5, 2022, 2:17 AM

#

Gave +1 Rep to @rustic gale

rustic gale Aug 5, 2022, 2:17 AM

#

Awesome!

#

What are you trying to do?

#

The command $add is for adding users to tickets

#

If you use it in a channel that's not a ticket, it won't work

#

You have to go into a ticket and use it there

#

Did you create a panel yet?

#

$help send

humble sequoiaBOT Aug 5, 2022, 2:26 AM

#

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

rustic gale Aug 5, 2022, 2:26 AM

#

This is how you send a panel into a channel

#

Where it says “Select a channel...” select a channel

#

Then press Send

#

Good question

#

I'm not really sure what the purpose is of those panels you created

#

Apparently you copied a panel twice?

#

The different panels are different categories of ticket

#

For example, in this server we have English, Spanish, French, and so on

#

Billing and Premium

#

Those are all different kinds of tickets, each of them is its own panel

#

Also sorry, i couldn't accept the invitation, that's not the sort of support we provide

#

Yeah, that would make sense

#

Alright, now press Save and close the menu

#

Then select a channel and press Send

#

Depending on your permission settings that may fail. If it does, don't despair

#

Did it work? Sending the panel?

#

That's not necessary

#

Setting up command permissions

#

The way they are out of the box works just fine

#

Just go back to Panel Configs

#

select the channel

#

and press Send

#

Now go check the channel

humble sequoiaBOT Aug 5, 2022, 3:12 AM

#

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

rustic gale Aug 5, 2022, 3:13 AM

#

There you go, check out the tip above

#

?

#

Try sending the panel again

#

That's funny

#

Try exiting the app and opening it again

#

The command?

#

What command?

#

What about it?

#

What do you want to do with it?

rustic gale Aug 5, 2022, 4:06 AM

#

That's not $add

#

That's $new

#

You set it up in Command Style Tickets in the ticket's settings

wraith kettle Aug 5, 2022, 4:24 AM

#

How can I change the name of the tikt?

humble sequoiaBOT Aug 5, 2022, 4:24 AM

#

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

wraith kettle Aug 5, 2022, 4:24 AM

#

Thanks

balmy ibex Aug 5, 2022, 4:31 AM

#

hi! new here.. where can i ask questions about payments into daxio?

rustic gale Aug 5, 2022, 4:36 AM

#

You're in the wrong place

#

How did you get here? You need to go back and look for a different way to get the help you're seeking.

balmy ibex Aug 5, 2022, 4:39 AM

#

Tried Ticket Tool and opened a ticket - but it did not work out... that why I ended up here 🙂

rustic gale Aug 5, 2022, 4:44 AM

#

What didn't work out?

worldly shore Aug 5, 2022, 5:44 AM

#

help

#

bot spamming in my server

fallow ingot Aug 5, 2022, 8:20 AM

#

worldly shore bot spamming in my server

Can you show me a screenshot?

worldly shore Aug 5, 2022, 8:21 AM

#

sending in every channel

visual jungle Aug 5, 2022, 8:54 AM

#

can we make ticket tool like the opened ticket can only be closed by server staff and not the one who opened it?

worldly shore Aug 5, 2022, 10:07 AM

#

@fallow ingot so is it fixed?

fallow ingot Aug 5, 2022, 10:14 AM

#

worldly shore sending in every channel

What's the server ID?

worldly shore Aug 5, 2022, 10:14 AM

#

587263318968762368

craggy geyser Aug 5, 2022, 11:46 AM

#

worldly shore 587263318968762368

Do you know a user 喝奶長大的#0001?

worldly shore Aug 5, 2022, 11:47 AM

#

no

craggy geyser Aug 5, 2022, 11:47 AM

#

They were spamming it according to the dashboard

worldly shore Aug 5, 2022, 11:47 AM

#

ohh

craggy geyser Aug 5, 2022, 11:47 AM

#

worldly shore Aug 5, 2022, 11:47 AM

#

he is in the server

#

ok understand

craggy geyser Aug 5, 2022, 11:47 AM

#

You have that role as a dashboard role so anyone with that role can access

#

If that is a general member role I recommend removing it. If it is staff it makes sense to leave it

worldly shore Aug 5, 2022, 11:48 AM

#

ok

rough skiff Aug 5, 2022, 12:41 PM

#

anyone know why the ticket doesn't move to the closed category when closed? the open category works fine? :peanut:

#

must be permission related on discord since when the bot has admin perm it does move it to closed category when ticket is closed

long minnow Aug 5, 2022, 1:06 PM

#

from where did you get hex code of colours used in ticket tool embeds

#

@gloomy jacinth help?

gloomy jacinth Aug 5, 2022, 1:08 PM

#

Hey

long minnow Aug 5, 2022, 1:08 PM

#

yes?

gloomy jacinth Aug 5, 2022, 1:08 PM

#

Please don't mention support team

long minnow Aug 5, 2022, 1:09 PM

#

sorry...

gloomy jacinth Aug 5, 2022, 1:09 PM

#

And if you need help open a ticket

long minnow Aug 5, 2022, 1:09 PM

#

..ok

gloomy jacinth Aug 5, 2022, 1:09 PM

#

No problem, for next time

#

I will help you here now

long minnow Aug 5, 2022, 1:09 PM

#

👍

gloomy jacinth Aug 5, 2022, 1:09 PM

#

long minnow from where did you get hex code of colours used in ticket tool embeds

You want to know the hexa code of color of a ticket tool embeed ?

#

Or you want to choose a color to add it to the embeed ?

long minnow Aug 5, 2022, 1:09 PM

#

gloomy jacinth You want to know the hexa code of color of a ticket tool embeed ?

..from where u got it, i wanna know that

#

i needed for node.js

#

making all in one bot .-.

gloomy jacinth Aug 5, 2022, 1:10 PM

#

I don't really understand

#

What do you want to do

long minnow Aug 5, 2022, 1:10 PM

#

gloomy jacinth You want to know the hexa code of color of a ticket tool embeed ?

ok tell me this

long minnow Aug 5, 2022, 1:10 PM

#

gloomy jacinth What do you want to do

i want hex codes of ticket tool embed, nothing else

gloomy jacinth Aug 5, 2022, 1:11 PM

#

You can change hex code of an embeed

gloomy jacinth Aug 5, 2022, 1:11 PM

#

long minnow i want hex codes of ticket tool embed, nothing else

You want to know it from a discord bot ?

long minnow Aug 5, 2022, 1:11 PM

#

but from where do i get those hex codes

long minnow Aug 5, 2022, 1:11 PM

#

gloomy jacinth You want to know it from a discord bot ?

no no no, I want to get hex code

#

for my bot, so where do I get hex codes for like any colour for ex. green

gloomy jacinth Aug 5, 2022, 1:12 PM

#

So you want to put green

#

And you want hex code ?

#

Which code for green ?

long minnow Aug 5, 2022, 1:12 PM

#

yes, green, red, grey

long minnow Aug 5, 2022, 1:12 PM

#

gloomy jacinth Which code for green ?

yup

gloomy jacinth Aug 5, 2022, 1:13 PM

#

Okay

#

Go on google

#

It's hexadecimal

#

So you can calculate it or use a library

long minnow Aug 5, 2022, 1:13 PM

#

ooo ok thanks

gloomy jacinth Aug 5, 2022, 1:14 PM

#

You will find a library for node Js to have a lot of hex code from color.name

#

Or search it by yourself in Google 😀

long minnow Aug 5, 2022, 1:14 PM

#

kk thanks 👍

gloomy jacinth Aug 5, 2022, 1:14 PM

#

"color picker hexa" and you will find

#

No prob have a good day

long minnow Aug 5, 2022, 1:14 PM

#

thanks @gloomy jacinth

iron nightBOT Aug 5, 2022, 1:14 PM

#

Gave +1 Rep to @gloomy jacinth

gloomy jacinth Aug 5, 2022, 1:15 PM

#

😀

long minnow Aug 5, 2022, 1:16 PM

#

😄

gloomy jacinth Aug 5, 2022, 1:16 PM

#

Tu étais français je crois aha

#

On aurai pu aller plus rapidement droit au but 😅😅

long minnow Aug 5, 2022, 1:17 PM

#

gloomy jacinth Tu étais français je crois aha

i dont know that language sorry...

gloomy jacinth Aug 5, 2022, 1:17 PM

#

Oh okay

#

I was thinking you were French

long minnow Aug 5, 2022, 1:17 PM

#

..

#

I am Indian :)

long minnow Aug 5, 2022, 1:17 PM

#

gloomy jacinth On aurai pu aller plus rapidement droit au but 😅😅

sorry about that...

gloomy jacinth Aug 5, 2022, 1:17 PM

#

Screenshot_2022-08-05-15-17-44-475_com.android.chrome.jpg

gloomy jacinth Aug 5, 2022, 1:17 PM

#

long minnow sorry about that...

No no that's okay 😅

long minnow Aug 5, 2022, 1:18 PM

#

gloomy jacinth

ok got it

rose trout Aug 5, 2022, 2:29 PM

#

$vote

humble sequoiaBOT Aug 5, 2022, 2:29 PM

#

Votes

Current Votes: 7
Lifetime Votes: 7
Linked Votes: 0

Vote Links

Top.gg
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 3 days, 12h, 0m
To redeem your current votes use $vote redeem

rose trout Aug 5, 2022, 2:29 PM

#

.work

tepid islandBOT Aug 5, 2022, 2:29 PM

#

Shard#3937

You bought and sold items and profited ttonline 302

rose trout Aug 5, 2022, 2:29 PM

#

.bal

tepid islandBOT Aug 5, 2022, 2:29 PM

#

Shard#3937

Leaderboard Rank: 20th

Cash:

ttonline 23,833

Bank:

ttonline 596

Total:

ttonline 24,429

sly mural Aug 5, 2022, 2:44 PM

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Do you have to purchase premium for every server or can you use it on more than 1 server

rustic gale Aug 5, 2022, 3:01 PM

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1 subscription, 1 server.

jade topaz Aug 5, 2022, 3:30 PM

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what do i put in the ticket open message to make it ping me everytime a ticket is opened

low sequoia Aug 5, 2022, 3:44 PM

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C

rustic gale Aug 5, 2022, 3:46 PM

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jade topaz what do i put in the ticket open message to make it ping me everytime a ticket i...

$mentions

humble sequoiaBOT Aug 5, 2022, 3:46 PM

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Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

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Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

jade topaz Aug 5, 2022, 4:20 PM

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Ok so if I use premium for 5 days and set up a ticket, will the custom name of my ticket disappear when it runs out?

rustic gale Aug 5, 2022, 4:28 PM

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Please explain the question?

jade topaz Aug 5, 2022, 4:38 PM

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rustic gale Please explain the question?

Ok so I made a create ticket that has premium features like a custom name, description and other stuff that you can’t do with basic mode. So I’m wondering if that ticket will no longer have a custom name and description after my trial ends.

rustic gale Aug 5, 2022, 4:39 PM

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Gotcha. Yes, the premium features will stop working and revert to their free mode after the trial is over.

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The settings themselves will be saved, so that if you subscribe they will go back to work as normal

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But they will be inactive while you're not subscribed

jade topaz Aug 5, 2022, 4:48 PM

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rustic gale But they will be inactive while you're not subscribed

Alright thanks

iron nightBOT Aug 5, 2022, 4:48 PM

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Gave +1 Rep to @rustic gale

tall flare Aug 5, 2022, 6:53 PM

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How do i create a picture like this on my Discord?

covert swallow Aug 5, 2022, 7:34 PM

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You need to get some boosts, its a server background. Please use this channel only for questions related to @pseudo glen next time though

tall flare Aug 5, 2022, 8:01 PM

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Ok. My apologies. Sorry...

past light Aug 5, 2022, 8:08 PM

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How to start a ticket

rustic gale Aug 5, 2022, 8:21 PM

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past light How to start a ticket

Check out the Setup Guide button in #📂│information

shadow axle Aug 5, 2022, 10:41 PM

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Are y'all going to do anything about the channel creation limit?

viscid rock Aug 5, 2022, 10:49 PM

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what do i do if debug command does not work ?

humble sequoiaBOT Aug 6, 2022, 12:35 AM

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━━ moved to ticket ━━

rustic gale Aug 6, 2022, 12:35 AM

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shadow axle Are y'all going to do anything about the channel creation limit?

That's imposed by Discord, nothing we can do about it

covert swallow Aug 6, 2022, 12:37 AM

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I think nance met is how are we dealing with the new limits

junior cypress Aug 6, 2022, 12:45 AM

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my friends please help me I adapted the ticket tool bot to a channel and gave all the permissions but it still does not update even though I changed the description part

mint grotto Aug 6, 2022, 12:45 AM

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Just curious, as I havent come across it, is there a way when the ticket is created to manually assign it to someone else listed in the support team?

mint grotto Aug 6, 2022, 12:46 AM

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junior cypress my friends please help me I adapted the ticket tool bot to a channel and gave al...

Did you hit send in the channel configs after saving your settings?

junior cypress Aug 6, 2022, 12:46 AM

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mint grotto Did you hit send in the channel configs after saving your settings?

yes

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I pressed the save button and it was saved at the bottom left, but when I looked at the bot again, the same text was still there, it did not write a small text that I wrote.

mint grotto Aug 6, 2022, 12:47 AM

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I'd double check it saved, and try it again... I had the same issue at one time and it wasnt saving properly

junior cypress Aug 6, 2022, 12:47 AM

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mint grotto I'd double check it saved, and try it again... I had the same issue at one time ...

i will test

junior cypress Aug 6, 2022, 12:48 AM

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mint grotto I'd double check it saved, and try it again... I had the same issue at one time ...

so how did you fix it?

mint grotto Aug 6, 2022, 12:49 AM

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Resaved everything again and hit send, you should see a new ticket embed appear below the previous one in whatever channel you are directing it to post in

junior cypress Aug 6, 2022, 12:51 AM

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mint grotto Resaved everything again and hit send, you should see a new ticket embed appear ...

I did not fully understand

rustic gale Aug 6, 2022, 12:52 AM

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$help send

humble sequoiaBOT Aug 6, 2022, 12:52 AM

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Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

rustic gale Aug 6, 2022, 12:52 AM

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Do this

junior cypress Aug 6, 2022, 12:56 AM

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rustic gale Do this

THXXX

jade topaz Aug 6, 2022, 2:31 AM

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Hello guys, how to change default message of auto saving transcript in ticket chat?

rustic gale Aug 6, 2022, 3:04 AM

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jade topaz Hello guys, how to change default message of auto saving transcript in ticket ch...

Which message do you mean exactly?

clever plover Aug 6, 2022, 3:04 AM

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Is there a way to have the user messaged when creating a ticket

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Somehow alert them the ticket is there

covert swallow Aug 6, 2022, 3:05 AM

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You can have them pinged in the ticket message

clever plover Aug 6, 2022, 3:05 AM

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Yeah that’s what I have now

rustic gale Aug 6, 2022, 3:05 AM

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You mean sending a DM? No

clever plover Aug 6, 2022, 3:06 AM

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Something like this

rustic gale Aug 6, 2022, 3:07 AM

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Is that a direct message from the bot?

clever plover Aug 6, 2022, 3:08 AM

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Yeah I joined some server and created a ticket and was sent that

covert swallow Aug 6, 2022, 3:10 AM

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Those are transcripts, they can be sent to users upon close

clever plover Aug 6, 2022, 3:10 AM

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covert swallow Those are transcripts, they can be sent to users upon close

How do I do that

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Only for close?

rustic gale Aug 6, 2022, 3:11 AM

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It's a premium feature. You will need a premium subscription

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It's enabled in Automation Options in your ticket's Settings

covert swallow Aug 6, 2022, 3:11 AM

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If you have premium, its a toggle in the Logging Options dropdown for the panel

jade topaz Aug 6, 2022, 3:12 AM

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rustic gale Which message do you mean exactly?

Transcript saved to channel-name

rustic gale Aug 6, 2022, 3:16 AM

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😮

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It doesn't look like that can be edited

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You could leave that as a suggestion in #🤖│bot-spam using s!suggest

rough hawk Aug 6, 2022, 3:22 AM

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When buying Premium, why do we need to enter our billing address?

rustic gale Aug 6, 2022, 3:22 AM

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That's when doing pretty much any transaction online

rough hawk Aug 6, 2022, 3:22 AM

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not really imo

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99% of transactions just want either Paypal or credit card

rustic gale Aug 6, 2022, 3:23 AM

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When you made your Paypal you gave them your billing address

rough hawk Aug 6, 2022, 3:23 AM

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derp I just saw (Optional) lol

rustic gale Aug 6, 2022, 3:23 AM

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And credit card transactions still usually ask for you billing address

jade topaz Aug 6, 2022, 3:47 AM

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rustic gale It doesn't look like that can be edited

thank you!

iron nightBOT Aug 6, 2022, 3:47 AM

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Gave +1 Rep to @rustic gale

shadow axle Aug 6, 2022, 7:21 AM

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covert swallow I think nance met is how are we dealing with the new limits

Yeah if you're gonna reuse existing tickets or cap it at 500 tickets or something

valid compass Aug 6, 2022, 11:10 AM

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It doesn't make a ticket, why?

Screenshot_2022-08-06-15-40-07-985_com.discord.jpg

humble sequoiaBOT Aug 6, 2022, 11:11 AM

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Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

Discord for the AppStore App Store

Discord for the PlayStore Play Store

limber gazelle Aug 6, 2022, 12:30 PM

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Yes sir

quasi wraith Aug 6, 2022, 1:41 PM

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I'm not able to see all the server in manage server

humble sequoiaBOT Aug 6, 2022, 1:44 PM

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Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

rustic gale Aug 6, 2022, 1:45 PM

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@quasi wraith Read this

quaint pumice Aug 6, 2022, 2:02 PM

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is ticket tool slash command?

quasi wraith Aug 6, 2022, 2:09 PM

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rustic gale <@763684057493143552> Read this

Did that but still not showing

mint frigate Aug 6, 2022, 2:55 PM

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How can I level up my permission level ?

rustic gale Aug 6, 2022, 2:56 PM

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Which permission level do you mean?

mint frigate Aug 6, 2022, 2:56 PM

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rustic gale Which permission level do you mean?

rustic gale Aug 6, 2022, 2:56 PM

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You ask the server owner or an administrator to give you a dashboard role

humble sequoiaBOT Aug 6, 2022, 2:56 PM

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Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

rustic gale Aug 6, 2022, 2:57 PM

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This is what they have to do

wheat ruin Aug 6, 2022, 5:08 PM

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Need little help
As a server owner how can I remove permission from users to close ticket?