🆘│community-support

[half quiver]

hi

[rustic gale]

Give me a second please

[half quiver]

oki

[rustic gale]

Please try again now

[half quiver]

oki

[half quiver]

uhm no the tickets won't delete still

[rustic gale]

Please switch to the basic bot

https://tickettool.xyz/invite

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[rustic gale]

And try again

[half quiver]

oh im not server owner, i mod in there

[rustic gale]

You're going to need to take it up with an owner or administrator

Or someone who can manage the bot

[half quiver]

oh oki thank u

[iron night]

Gave +1 Rep to @rustic gale

[zenith crypt]

i have a query, how can we make it so each ticket we make goes to a certain category? the website is so complex i dont understand anything

[quasi cliff]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[dark lake]

.

[zenith crypt]

thank you!

[jolly fiber]

Hi

I have a server and I want to put the ticket bot in a specific room

[stark radish]

Hi

Any admin ?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[gilded verge]

Hey @jolly fiber, I'm not sure what you mean, please describe.
Have you watched the tutorial?

[jade topaz]

Hello.
How do I use Ticket Tool to verify?

[gilded verge]

Hey, uhm, what do you mean? 😳

[jade topaz]

Is there a way so that I can make Ticket Tool a verification step?

[gilded verge]

If you mean reaction roles then no. Ticket Tool has no such option
But try to describe it, maybe a solution can be found 🤔

[jade topaz]

Okay. What's the solution?

[jolly fiber]

mike

[languid trench]

[fiery knot]

Hi

[languid patrol]

is it possible to edit something in this?

on normal

[jade sage]

Panel configs > Select panel > Logging options > Edit transcript message > Voila

[gilded verge]

+this:

[languid patrol]

but is premium?

[gilded verge]

😳

[languid patrol]

my brain is boom

bye

[gilded verge]

mostly requires premium but not all

[languid patrol]

just simple question
what i can edit for free from this ss

then i want simple answer.\

[gilded verge]

okay, Moderator Message, Delete Message 😳

[livid stream]

So... weird ass message i got before a transcript

[languid patrol]

THANKS!!!!

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

If you don't want this message (Support team ticket controls), you can delete it. Then only the buttons will remain 😳

[livid stream]

Oh no i don't mind it
It's the
cannot read properties of undefined
That was weird

[gilded verge]

ooh...

this means that this user has private messages disabled and the bot cannot send him

[livid stream]

Didn't know if it was related to the bot code cause it's the first time i have seen it

🤔

Well keep my eye out and see if it's consecutive

Cause that's just an odd message to get

[gilded verge]

I just checked again and now I'm sure. Yes, this means that the user in question has private messaging disabled and the bot cannot send him a transcript

[livid stream]

🤣 i just went to test the same thing

And i got the same result

[fossil sleet]

Hey! Could someone tell me how to remove user's ability to delete their own tickets? I can't figure it out

[gilded verge]

Hey, go to Dashboard->Command Configs->command $delete Settings->choose Support team only
Then go to Panel Configs->Panel Settings->Expand Button Options->Delete Ticket Settings->choose Support team only

[fossil sleet]

Thank you! worked fine

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[oblique river]

What I do to the ticket tool bot to work in my server

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[smoky ivy]

Hello, I'm using the Tcket tool and I would like to know if you have the possibility to send a log to a discord chat. containing the tick data some form of control

[quasi cliff]

what do you mean by tick data? Ticket Tool has a feature of Transcripting the ticket

[smoky ivy]

I got it thanks a lot for the help

[iron night]

Gave +1 Rep to @quasi cliff

[brazen seal]

how to i make tickettool mention a role when they have opened the ticket?

[quasi cliff]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[quasi cliff]

You can also use <@&RoleID>

[brazen seal]

thanks

thanks @quasi cliff

[iron night]

Gave +1 Rep to @quasi cliff

[jade topaz]

Why doesn't vote redeem command work?

[gilded verge]

Please make sure you have private messaging turned on

[jade topaz]

It's already on

[gilded verge]

Are you sure you haven't received the private message with the key?

[quasi cliff]

Try running $vote redeem in @pseudo glen's DM itself

[gilded verge]

I passed this information on to the Staff. @jade topaz, Should I mention you if it starts working again? 🤔

[upper vessel]

is there anyway for a ticket to identify it's aging and turn around time?

[gilded verge]

Hey again @jade topaz, sorry for ping but $vote redeem working again 😄

[gentle marten]

If a user clicks the close ticket button - can Ticket Tool remove specific assigned roles?

[rustic gale]

No, that sort of functionality is not available.

[gentle marten]

ok - thank you

[granite fog]

how do we get a ticket please? French if possible? Because English I speak but little

if I speak English it's normal I have Gborad which allows you to translate into French English ect ect so I translate

[humble sequoia]

Comment configurer Ticket Tool

Vous pouvez consulter notre documentation ici.
Vous pouvez également vérifier #📂│information pour les étapes générales.

Notre documentation contient toutes les informations dont vous avez besoin sur le bot pour pouvoir l'installer et le configurer comme vous le souhaitez.

[quasi cliff]

You can open a french ticket in #🎫│make-a-ticket

[naive canyon]

how do i ping a channel in the message when they create a ticket

[quasi cliff]

<#Channel_ID>

Like [#🆘│community-support](/guild/509192800865353738/channel/776680605517742090/)

[humble sequoia]

━━ moved to ticket ━━

[tribal pewter]

Whats that?

[quasi cliff]

if you set it as 3, that means there will be 3 buttons per row

[jade topaz]

How do I add the ticket tool to my server?

[tribal pewter]

Check the bots about me section. @pseudo glen

[obtuse kraken]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[quasi cliff]

This should help ^

[tribal pewter]

I set the ticket limit and the global limit to 3.
I want to make that a user can just open maximum 3 opened ticket at the all time. Does the limits counts closed tickets? If yes or no, what is the difference about ticket limit and the global limit?

I am really confused between ticket and global limit.

[rustic gale]

Ticket limit is per panel, global limit is for all panels

And closed tickets do not count.

[tribal pewter]

I have one panel so I think there is no problem to make them both same.

[rustic gale]

It's up to you, but if you ever decide to make more panels you might want to change the setting

[tribal pewter]

I see, thanks for the answer.
Is there any thank command?

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[tribal pewter]

Thanks for the answers, I really appreciate it. Have a nice day yall.

[bold totem]

How to make one panel open to another panel

trying to push this bot to its limits today

[stone vapor]

what to do if this pops up

[bold totem]

nothing, that is just your landing page in the dashboard

just showing you what perms you have enabled for the bot

[quasi cliff]

Can you describe more

[bold totem]

I have a panel with 3 attached panels for buttons. however, when one button is pressed, I would like it to then give two new buttons and remove the others

for example, if I have a discord support panel in my master support panel, and someone selects that, they would then be able to pick between permissions or bots depending on what they needed help with

[heavy dragon]

whats the command to do 3 panels on 1 pannel

but with 3 buttons

[bold totem]

there isnt one, you just need to connect them in the general settings of the first panel

[quasi cliff]

That's not really possible as of now, not sure if it's in the coming update

[bold totem]

oh dang that is a real bummer

[quasi cliff]

It reached the limit haha

[bold totem]

multipage panels would be amazing.

[quasi cliff]

You can suggest it using s!suggest in #🤖│bot-spam or #premium-suggestions

[bold totem]

yeah... not worth my time, moving on

thanks @quasi cliff

[iron night]

Gave +1 Rep to @quasi cliff

[quasi cliff]

You get access to all the premium features for 7days

If you love using premium features then you can continue premium at 6$ per month

Yes

You can also get premium by voting for the bot

[jade topaz]

question, a few weeks ago when clicking "attachments" in a transcript, they attachment keeps getting a error. Is this normal?

it used to work before, but not anymore. TIA!!

[quasi cliff]

Did you link your cc? If you just did 7d trial then you don't need to pay

Type $vote in #🤖│bot-spam

[iron night]

Gave +1 Rep to @quasi cliff

[quasi cliff]

Discord automatically removes deleted images/attachments after certain period of time so there's no option available as of now. (Premium has some extra capacity iirc)

[jade topaz]

ok I thought so. figured after like 10 days or so it was removed. thanks and just voted after you saying it can unlock premium

[iron night]

Gave +1 Rep to @quasi cliff

[quasi cliff]

Simply click the 2 links -> login on website -> vote for TT. You get 12h prem for every vote but you need at least 6 votes to redeem.

The 2 links on vote embed

1. https://top.gg/bot/557628352828014614/vote
2. https://botsfordiscord.com/bot/557628352828014614/vote

[jade topaz]

do you think it's the same issue for 1 day old messages? none of the new messages can open either

[quasi cliff]

Messages get saved in Transcript but the attachments are deleted by discord, I'm not sure about the time

$staffapps

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_br: Portuguese
:flag_es: Spanish.

[quasi cliff]

What languages do you know?

I think we're open to Arabic and Portuguese

Any other?

With Translator?

Sadly we already have English Team

You need to know it without Translator

#📣│server-news you need to scroll up to the Arabic Applications

[fallow ingot]

Please don’t ping members of our team.

On the server dashboard there is a left side menu on that should be a option called Dashboard History. Note that you can’t see actions in tickets but only in the Dashboard i.e changes to panels etc

[warped heart]

Como configuro el bot?

[scenic plinth]

Visite el enlace proporcionado a continuación, también hay una guía de configuración aquí: https://docs.tickettool.xyz/general/setup

Si tiene otras preguntas, abra un ticket en español y espere el soporte en español.

[humble sequoia]

https://tickettool.xyz/manage-servers

[quasi portal]

thanks!

[iron night]

Gave +1 Rep to @rustic gale

[fiery pivot]

Need help

[rustic gale]

Take a look at this

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[upper zenith]

Hello, is it possible to ping any staffs automatically in the server when someone creates a ticket ?

[rustic gale]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[upper zenith]

i'm not sure how that works

[ionic canopy]

in my server, if someone with the @ everyone role creates a ticket, they can't see the actual ticket channel so i was wondering how i could fix that

^meaning they dont have any roles

[rustic gale]

Deny the Read Messages permission to everyone in your ticket's Permission Options

[ionic canopy]

where can i find "ticket's Permission Options"

like the discord category options or

[rustic gale]

In your dashboard -> Panel Configs on the left-hand menu -> Settings (the blue button) -> Permission Options -> Edit Everyone Roles Open Permissions

You will also want to deny the same permission to the Everyone Roles Closed Permissions by the way

Honestly the best solution is to just deny @ everyone the View Channels permission in your Discord server's Settings -> Roles -> Default Permissions

[ionic canopy]

in the dashboard its already denied

for open and closed

[rustic gale]

Please open a ticket #🎫│make-a-ticket and we'll look at this closer

[ionic canopy]

alr

[rustic gale]

Please follow these steps

• Copy the ID of the role you want to ping when a ticket is created (if you don't know how to copy an ID, let me know)
• Enter your dashboard and select Panel Configs in the left-hand menu
• Choose the panel you're setting up and press the blue Settings button
• Open the Ticket Options menu and press the Edit Ticket Message button
• Look for a field called Message Text and include this: <@&______> (fill in the blank with the role ID you copied)

So if the role ID is 0123456789 you should include <@&0123456789>

[upper zenith]

OH OK

[ionic canopy]

thank you for the help outsider

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[ionic canopy]

go you

[upper zenith]

thank you!

[iron night]

Gave +1 Rep to @rustic gale

[brisk crow]

I need help

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[glad geyser]

If I opened a ticket on a server then I had to rejoin the server is there a way to see that ticket again? I tried opening another ticket but it says one is already opened. The channel where the ticket was is no longer visible.

[shut bolt]

The staff of the server must re-add you to the ticket. When a user leaves a server, Discord wipes their user-based permission overrides, it's not something Ticket Tool controls

[glad geyser]

Got it thank you.

[iron night]

Gave +1 Rep to @shut bolt

[shut bolt]

[summer tree]

It is not showing the right server I want to use ticket tool for

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[silver parcel]

Hey guys i love the bot and it's helped out our server a ton! I had an issue another day that included a mod and when the ticket was made all my mods can see the conversation. Is there a way to make it so only the mod that opens the ticket to help can see it and maybe myself as the server owner? As of right now when a ticket is opened any mod can see it even if i was the one to answer the ticket? I really do appreciate your time. I know there's a claiming option but it's a smidge confusing 😦

I just enabled the claiming ticket option

[quasi cliff]

So do you want the other Support Team not be able to read messages when a ticket is claimed?

Simply change the Read Messages perms to off

https://i.imgur.com/rA6Zjne.gif

[silver parcel]

Idk how to word what i'm trying to ask lol.. Is there a way that a mod can claim the ticket and make it so the other mods can't see that one ticket?

[quasi cliff]

yes that's what I said

[quasi cliff]

Change the permissions for other support, disabling read message perms for others

[silver parcel]

NICE!

thank you! Can i ask one more question? 😛

[quasi cliff]

Yeah we're here to help

[silver parcel]

with me being the server admin can i still see those tickets even if another mod claimed?

If that makes sense

[quasi cliff]

User with Admin perms can see all channels

[silver parcel]

Thank you for your help @quasi cliff I really do appreciate it!

[iron night]

Gave +1 Rep to @quasi cliff

[quasi cliff]

[austere isle]

Whats a ticket tool

[humble sequoia]

About Ticket Tool:

Ticket Tool is a fantastic bot that deals with Tickets! With an easy to use bot that has a dashboard/website at https://tickettool.xyz/. Ticket tool is one of a kind with its customization and truly is a great bot which is why it has amassed over 200 million users!

The bot offers:

Ticketing without clutter!
Full Customization!
Easy to use and customize!
Amazing Support!
Ticket Transcripts
24/7 Uptime
Custom Tags

Ticket Tool is currently being used within 1,700,000+ servers, with a total of 260 million+ users, and has created over 160 million+ tickets.

Ticket Tool truly is an amazing bot that has such a big impact on this server!

:globe_with_meridians: https://tickettool.xyz/
https://discord.gg/tickettool
:scroll: https://docs.tickettool.xyz/

~ Ticket Tool Team · Jul 28, 2022, 8:07 AM

[solid oasis]

Good evening, I was wondering if there is a command to pull deleted tickets or are tickets that are deleted permanently gone?

[quasi cliff]

Tickets get deleted permanently if you do not save a Transcript

You can simply click the Transcript button before deleting to save it or setup auto-transcript (Premium)

[solid oasis]

And the command to pull transcripts?

Not seeing it in the list.

[quasi cliff]

It's $transcript

[solid oasis]

Thats the create command. I need a pull command or query command

[quasi cliff]

You can't get transcript of already deleted ticket now

[solid oasis]

If I need to look up a transcript at a later date for example

No, I get that.

[quasi cliff]

You can go with Premium for auto transcripting in a channel

It will transcript all deleted tickets there and you can search them

[solid oasis]

I'm on to saving transcripts, then deleting them, and then referencing them later.

[quasi cliff]

Yes you can either by manually saving the transcripts or by bot automatically with premium

[solid oasis]

Those were 2 different questions, sorry I wasn't clear

I got that auto part, I haven no issue with manually saving the transcripts. But they live somewhere right?

[quasi cliff]

Transcripts are saved as html files

and you can add a Transcript channel

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[solid oasis]

I was just sent a warning for "misusing general support" by the ticket bot. Not sure what error I made to warrant that

This is the correct channel to ask questions right?

[pseudo juniper]

can someone help me ticket tool is in my server but on the website its not coming up

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[hallow marlin]

@pseudo juniper check this out

[pseudo juniper]

ok but how do i give out levels

[pseudo juniper]

?

[hallow marlin]

To access the dashboard, you simply need the following permissions:

1. Server Owner
2. Server Administrator
3. Dashboard Role

[pseudo juniper]

ohh ok

thanks

[jade topaz]

How to do that a role can't make tickets?¿

[gilded verge]

Please go to Panel Configs->Panel Settings->Button Options->Create Ticket Settings->and to Disabled Roles add roles you don't want them to open a ticket :>

[jade topaz]

Thanks :)

[north zephyr]

@gilded verge sir no help

[gilded verge]

I don't remember answering any of your questions. If you need help, write here and do not ping 🤨

[north zephyr]

Sir! I have ticket tool premium in my server but neither the premium one nor the non premium bot is responding

[gilded verge]

you need space after ping, so like:
@humble sequoia help

Please make sure you are using the correct prefix (Server Configs)

[north zephyr]

Didn't work

[north zephyr]

Idk the prefix my admin invited the bot

And from then it's useless

[gilded verge]

In a private message, please send me a link to your server

[north zephyr]

Check dm

[gilded verge]

actually, are you sure that the bot has permissions to a given channel ?

[north zephyr]

I gave it admin perms

[gilded verge]

hm... has your server purchased premium or redeemed premium from votes? 🤔

[north zephyr]

lemme ask him

[gilded verge]

okay

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[gilded verge]

@north zephyr, If a premium bot was invited but your server does not have an active premium, the bot will not work, so it looks like you should see BOT ERROR on the left side of the dashboard and in this case you need to change from a premium bot to a free version.
Please check if you see something like this 🤔

[foggy mango]

How can i create something like that

[humble sequoia]

Multipanels

Multipanels are panels with multiple buttons attached to them.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

You can also watch this video tutorial.

[arctic pagoda]

^

[foggy mango]

thx dude 😄

[iron night]

Gave +1 Rep to @arctic pagoda

[arctic pagoda]

No problem.

[tiny scarab]

where can I find my created request for help, on a specific server?
I was even told that they had already given an answer to my ticket (under the number so and so) and I can't find where it can be seen in any way?

[mint steeple]

https://discordapp.com/channels/509192800865353738/662692902245498910/1002188568975913010

i need you to debug ticket tool please

[gilded verge]

Hey, if you are posting this link, does that mean you have a problem with something? If so, please describe 😳

[mint steeple]

Ticket Tool does not reply when I do the help command.

[humble sequoia]

━━ moved to ticket ━━

[past birch]

same

[quasi cliff]

Bot does not have Send Message permissions in that channel

[mint steeple]

Thank you

[iron night]

Gave +1 Rep to @quasi cliff

[grave coyote]

hi im french can u help me for install a driver for f1 22 on ferrari t80 488?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[north zephyr]

He said he got link from somewhere to invite the bot

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[gilded verge]

try invite bot link :>

[violet thunder]

it says that it doesnt have acess to view the channel

[gilded verge]

Yup, then you need go to channel settings and give permission View Channel and Send Messages for Ticket Tool

[north zephyr]

Me?

Can anyone gimme the link of dashboard,whenever i Google it, it gives me the docs website

[humble sequoia]

https://tickettool.xyz/manage-servers

[stoic falcon]

It is correct to say that only support staff can or should see the ticket transcripts channel? And therefore is the only way for users to get their transcripts is to go premium so it can be DM'ed to them?

[gilded verge]

Of course, it would be best if only your staff/mods saw the transcripts to keep your ticket private, but you can change the transcription channel setting to open, here no problem but remember that then they would see all transcripts.
As for DM transcripts, the server need premium to sent to users, unfortunately there is no other way 😳

[stoic falcon]

Thanks for confirming. That might be something we consider in the future since the server I co-admin is official to a company and they may find it useful.

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[fresh bane]

I'm a little bit paranoid when it comes to giving server-wide permissions to bots, so I'm setting the required permissions manually. I managed to set up the panel successfuly, however, once the ticket is open, the bot is unable to manage the channel

I've set up a dedicated category for the tickets that does give the needed manage permissions, but Ticket Tool isn't able to make use of them. If I sync the channel permissions manually, everything works properly, except it removes the person who opened the ticket

Is there a way to make the bot sync the permissions with the category after it creates the channel but before "inviting" the user?

[rustic gale]

Unfortunately no.

I managed to set up the panel successfuly, however, once the ticket is open, the bot is unable to manage the channel
This problem is due to the bot lacking one or more of the permissions it's trying to toggle.

You will need to give the bot the following permissions...

[fresh bane]

the bot does have those permissions in the category dedicated to tickets, but it seems to be creating the channel from a blank template

[rustic gale]

You will need to give them to the Ticket Tool role in the server's role settings

Manage Channel
View Channel
Send Messages
Send Text-to-Speech Messages
Manage Messages
Embed Links
Attach Files
Read Message History
Use External Emojis
Add Reactions

[fresh bane]

that's a shame, I really liked the tool... appreciate the help

[rustic gale]

The other workaround is to manually give the bot the Manage Permissions permission on each new ticket.

Last i heard, it is apparently a Discord limitation that the bot can't grant itself the Manage Permissions permission.

[fresh bane]

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[fresh bane]

I created a channel myself and the tool does have the permissions it needs... I'll try some stuff out

[jade topaz]

Hi i was wondering how to put the ticket automatically under a category because i dont want it to go to the top all of the time

[rustic gale]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[rustic gale]

@jade topaz There you go

[jade topaz]

aii ty

...

[rustic gale]

There's a few phantom permissions that aren't mentioned there but are still required depending on how you've set open and closed permissions for your ticket

Everything that has a or somewhere is mandatory if the bot isn't admin.

That may include things such as Send Text-to-Speech Messages and Use External Emojis

[fresh bane]

I had somebody help me test it by creating a channel in that category, and the ticket tool does have the permissions it needs

[rustic gale]

Can i have a screenshot of your ticket's open permissions and closed permissions please?

User open permissions and user closed permissions

[fresh bane]

screenshot of what, sorry? is that in the bot's dashboard or my server settings?

[rustic gale]

In the bot's dashboard.

[fresh bane]

I can't find that anywhere

[rustic gale]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[rustic gale]

Can you quickly check whether the other categories (Support Team, Additional Roles, and Everyone) have any permissions that change state when going open to closed, and which permissions change

[fresh bane]

they all look like the default settings, and I don't remember changing them

[rustic gale]

By default the only permissions that need to be toggled are View Channel and Send Messages, so the bot should have View Channels and Send Messages as server-wide permissions

If those are enabled and the bot has all the required channel-wise permissions then it should work

[fresh bane]

it does have those permissions

[rustic gale]

What problems are you experiencing?

[fresh bane]

tool is unable to close tickets

[rustic gale]

What happens when you try to close a ticket?

[fresh bane]

but the issue is at channel creation, because the category sets the permissions the tool needs to close tickets

[rustic gale]

Give me a few minutes

[fresh bane]

of course

let me know if there's anything else I can provide

[heavy sparrow]

how do I get my premium rank on here please dm me bc I have to go back to work.

[quasi cliff]

you got the role 🙂

[heavy sparrow]

dope thanks

thanks @quasi cliff

[iron night]

Gave +1 Rep to @quasi cliff

[quasi cliff]

Hey, like Outsider said before that it's discord's limitation. According to what I know, bots can't add Manage Channel permissions to themselves for categories so they need perms under role in server settings

[fresh bane]

been checking out some libraries to understand how discord works, and it looks like syncing the channel permissions is an extra step. So this is likely a feature request instead

[quasi cliff]

Syncing a channel will always remove the user added

since the category is never gonna have user perms for each different user in new ticket

[fresh bane]

not if you do it before the user is added

[rustic gale]

I don't think syncing perms is something a bot can do? Is there such a thing?

[quasi cliff]

Bots can

[fresh bane]

https://discordpy.readthedocs.io/en/stable/api.html#discord.TextChannel.permissions_synced and https://discordjs.guide/popular-topics/permissions.html#syncing-with-a-category

[quasi cliff]

Also it's still the same ig, if they have perms to sync then they have perms to manage channel. So they will still need Manage Channel perms in the bot role

[fresh bane]

that's a good point, I'll test if it's possible with a friend and create a ticket for the feature request if discord is smart to know

[quasi cliff]

It's like you can't add perms to send msgs if you dont have perms urself

[fresh bane]

thanks for the help

[iron night]

Gave +1 Rep to @quasi cliff

[fresh bane]

thanks @rustic gale again

[vernal vale]

Hey. I want to know how to claim tickets. ty

[rustic gale]

It's a premium feature. Enable it in Claiming Options in your dashboard

[vernal vale]

i want to mean how can i claim a ticket

[rustic gale]

Please explain what you mean by “claim a ticket”

[vernal vale]

i mean maked ticket

im trial helper on server

[rustic gale]

You want to create one of these?

[vernal vale]

no to claim one

i got trial helper role on the server

but idk how can i claim tickets

[rustic gale]

Enter the ticket you want to claim, then press this button

[severe gyro]

Que

[vernal vale]

bro how can i see the maked ticket

and after claiming

[rustic gale]

It should be somewhere in your channel list

[vernal vale]

ik how to claim

ok

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[silver marsh]

How do i make buttons, so like 1 embed and 3 buttons

clicking the button corresponds with what ticket to open

[humble sequoia]

Multipanels

Multipanels are panels with multiple buttons attached to them.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

You can also watch this video tutorial.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[silver marsh]

ofc its premium

[rustic gale]

It's not

Oh, it says premium users

I'll tell staff to correct that, it's not premium

[silver marsh]

it literally shows a diamond icon in the video

[rustic gale]

The video is outdated, but the instructions work just as well

You don't need premium to use multipanels

[drowsy flower]

Hi everyone hope you are doing well !

I would like to know , if it's possible to get a notification on my cellphone or discord app
When someone create a ticket !

Best regards !

[rustic gale]

It depends on how your notifications are set

You can also make the ticket message ping you or a role you have.

[worldly relic]

هلوو

[drowsy flower]

Currently , i would like to get a notifcation on my cellphone when someone open a ticket ,

Currently that the notification setting i got

[rustic gale]

How are the app's notifications set up on your phone?

[drowsy flower]

Notification are enable !

[rustic gale]

And you're not getting notifications when tickets are created?

[drowsy flower]

Currently I'm on desktop
i get a sounds from discord , but nothing on my cellphone
or i don't have a 1 in my discord thing !

If i setup a ping , i would get notification everywhere right ?

[rustic gale]

It depends on how your notifications are set up, but it could work

Also

While you're active on desktop, Discord stops sending notifications to your phone.

[drowsy flower]

Yes i know this , But i would like to get a ping if possible

or get a 1 on the server icons , if it's possible ? 🙂

[rustic gale]

Sure enough, including a ping in the ticket message will do just that.

Open your dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[drowsy flower]

I'm there !

[rustic gale]

Do you want it to ping you, or do you want it to ping a role you have?

[drowsy flower]

Me or the role i have that the same , but yes !

i am the only one who allocated to the ticket

[rustic gale]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[rustic gale]

Just include a mention like that in the ticket message and press Save

[drowsy flower]

in the first or second section ?

[rustic gale]

In the first section. If you do it in the second section you will not get mentioned

[drowsy flower]

I tried couple attempts , and it's not working
Maybe i miss something

[rustic gale]

Make sure it looks like this:
@drowsy flower

[rustic gale]

That's not your ID, that's just your username

Your ID is 245354345808265218

[drowsy flower]

Wow thank a lot just worked !

How to delete all the previous ticket ? 🙂

[rustic gale]

Send the $delete command in each of them one by one

[drowsy flower]

I mean all the previous ticket
im not at 0010 ticket

how to delete to start from 0 ?

[rustic gale]

General Options -> Ticket Count, you can set it to 0

[sturdy plume]

when i set up a ticket embed message to @ the user who opened the ticket, It shows the username correctly on mobile, but on desktop site as well as the desktop app, it shows up as an id number surrounded by <>. is there any way to make it so that it shows up as a @ username on desktop?

and heres how it looks on mobile the way i want it on desktop

[rustic gale]

It looks different on both versions?

[sturdy plume]

yeah strangely enough ^

[rustic gale]

That's very odd.

[sturdy plume]

heres the dashboard setup

[halcyon comet]

Do you have the "Advanced > Developer Mode " Enabled on computer?

[sturdy plume]

I did on one account actually, but i tried the ticket on another account as well thats on desktop and it still shows up as the ID. I just turned off developer mode on the one account and restarted the site as well as the app and the same thing still happens

[rustic gale]

Is your desktop app up to date?

[sturdy plume]

yes i just downloaded it, but again its also this way on desktop website

[rustic gale]

Oddly enough, it doesn't display correctly for me on either desktop or mobile.

It's likely a Discord issue.

You may have to refrain from using mentions in embed titles as that inconsistency doesn't seem easy to resolve.

[sturdy plume]

oh weird, on mobile either for you? yeah i guess ill remove it. please @ me if you figure out a solution at any point cause i really like how it looks with it included when it displays correctly

[vast schooner]

I just bought the premium but I can't use the premium bot

[sturdy plume]

go to server configs in the dashboard and invite it

then select the premium one on drop down menu

[vast schooner]

It's good.

it was just the server name that was incorrect.

thx

[jade topaz]

ayo how do i gett rid of the second button

[fallow ingot]

You’ve probably accidentally added an attached panel.

You can check under General Options.

[fallow ingot]

Hmm.

[jade topaz]

thank you

that fixed it

[fallow ingot]

oh it was?

Alright, cool lol

[jade topaz]

thanks @fallow ingot

[iron night]

Gave +1 Rep to @fallow ingot

[jade topaz]

:)

[fallow ingot]

ah legend

[jade topaz]

always

[misty shale]

I need help

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[misty shale]

🤦🏾‍♂️ I can't work the bot and I don't know how to

[naive canyon]

how to ping role in ticket (message)

[misty shale]

Fuck this

[naive canyon]

lol

[fallow ingot]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[fallow ingot]

@naive canyon ^

If you want to ping inside the embed that won’t work, it will show but it won’t actually ping.

[jade topaz]

how do i add a role to support team

[naive canyon]

tyy

it no work @fallow ingot

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[fallow ingot]

^

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[fallow ingot]

@jade topaz ^

[jade topaz]

thanks

thanks @fallow ingot

[iron night]

Gave +1 Rep to @fallow ingot

[naive canyon]

how do u bold text in the ticket

#📈│reviews

[rustic gale]

**bold text**

Double asterisks

[vast schooner]

is it possible to edit this texte ?

"Ticket created..."

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

I've been trying to figure this out all day, is there a way to ping a certain role for my ticket? I've been watching youtube videos but can't figure it out

[jolly topaz]

Hey i voted on top.gg and get nothing, the second work

[fallow ingot]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[fallow ingot]

@jade topaz check this out ^

[jade topaz]

thank you very much.

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

Click the link again does it let you vote again or telling you to wait 12 hours?

[fallow ingot]

np

[jolly topaz]

need to wait 😦

[fallow ingot]

Hmm. And it is still isn’t showing on the $vote command?

There was an issue with the vote command not long ago, sometimes there can be connection issues and it doesn’t go through so if this persists in the next 12 hours, please let us know #🎫│make-a-ticket

[balmy cloak]

Hello, may I ask how can I auto @role when a ticket is created?

The @role permission is on. Did I do it wrong?

[rustic gale]

It's {@Team} not @Team

[balmy cloak]

thanks man you are my hero

[iron night]

Gave +1 Rep to @rustic gale

[orchid moat]

How can i make the open ticket with members name not a number

[rose trout]

Check the panel config!

[orchid moat]

I checked

I cant find which one

[knotty creek]

What open the ticket?

[tame tree]

i cant get the premium bot in my discord server can you help

[knotty creek]

i don't know how to apologize

[rustic gale]

Include {ticket.user.name} in the name

It's a premium-only feature by the way

[rustic gale]

Look in Server Configs, there's an Invite Premium Bot button there

[rose trout]

^* forgot to mention that sorry

[orchid moat]

Where is it

Please

[rose trout]

Do you have premium ticket tool?

[orchid moat]

Yeah

[orchid moat]

Wheres that

[rose trout]

Ticket options under the panel

Let me know if you can not find it but

[orchid moat]

I find it

What next

[rose trout]

You should be able to change the name ticket to what ever you want

[orchid moat]

Oh

[rose trout]

I recommend keeping the -count part

[rose trout]

Hope that helped you!

[orchid moat]

Thx but thats not what i want

If any of members open ticket

It show with number

How can i make it show with his name

[rose trout]

Do you not want the number?

[orchid moat]

No a member name

[rose trout]

Send me like an example then I can assist you more

I am thinking of 2 ways but I don’t want to give you the wrong one

[orchid moat]

See any one open ticket

His name written on

Not the ticket number

😅

[rose trout]

Ah

-count is the number

So replace the entire section of what I showed you to this {ticket.user.name}

[orchid moat]

Thanks @rose trout

[iron night]

Gave +1 Rep to @rose trout

[orchid moat]

🙂

[rose trout]

Of course!

[knotty creek]

What open the ticket?

[rose trout]

Do you me how do you open a ticket?

[knotty creek]

how do i open a ticket?

[knotty creek]

@rose trout

[rose trout]

For this server?

[knotty creek]

No

For my server

[rose trout]

If it is this Server look at #🎫│make-a-ticket or if it is in another sever look at my pic below

[rose trout]

If you want to set up ticket tool this video is a good start : https://youtu.be/rPz5-r4KEgo

I hope this helps you!

[knotty creek]

Thanks!

[rose trout]

Of course!

[rose trout]

Glad I could help you!

[jade topaz]

Hey

Question for you!

I have premium bot don’t have the premium bot how do I get it?

[knotty creek]

?

[jade topaz]

Like how do I get @humble sequoia in my server and not the basic one

[balmy cloak]

hello, I tried to @ 2 roles in the ticket message but it's not working. @ 1 is fine

[jade topaz]

Wait found it

[balmy cloak]

nope, @1 role stops working too

[rustic gale]

Put each of them in its own set of brackets

{@Role1} {@Role2}

[rose trout]

You can invite it on the portal

[jade topaz]

Found it!

[rose trout]

Sorry for my delayed reply!

[rose trout]

Hope it helped!

[jade topaz]

Your all good trying to get support!?

[jade topaz]

It did thank you

[iron night]

Gave +1 Rep to @rose trout

[rose trout]

I just like helping people! I don’t think I am eligible to apply atm!

[jade topaz]

Well tbh you should be! Thanks for the help!

[rose trout]

Any time!

[balmy cloak]

got it, thanks!

[iron night]

Gave +1 Rep to @rustic gale

[rotund sinew]

Add korean support

[visual cradle]

Why can’t I make a ticket legit says fail on every single server I try to make a ticket

[rustic gale]

Update your app

[visual cradle]

Ahh it worked thank you

Thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[rapid flax]

@rustic gale I Can't send the ticket. How do i change it. Even if i send $debug it allways doesn't work. And i have watched tutorials.

[rustic gale]

What's your server's ID?

[mortal forge]

Is there a way to make it so the tickets get sent to a category instead of just above all the channels?

[rustic gale]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[mortal forge]

Oh I guess I'm just blind lol ty

[crystal crystal]

I have ticket tool premium but it not show on dashboard

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[crystal crystal]

What to do

[rustic gale]

Read the guide above

[rustic gale]

This

[crystal crystal]

I can see dashboard but there is my premium not show

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[jade topaz]

Hi, can I change so that only staff can close tickets and not regular members? If so, how do I do it?

[rose trout]

Yes! If you look at the permission settings you can change that

Hope that helped!

[jade topaz]

Hi, I try to understand, but unfortunately I don't

[rose trout]

Ok! So under the panel configs tab if you go to the panel (tickets) on the dashboard then go down to the + button with Permission Options. The close support is the thing you want to change

Let me know if you need me to rephrase this!

[jade topaz]

What settings should I have?

[rose trout]

This depends on what roles you want to have it close ect

[jade topaz]

I want only me as the owner and staff to be able to close

not the regular verified members

[fallow ingot]

You would need to go to the close button and make it support team only or disable the member role.

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[fallow ingot]

Those kind of permissions are for what permissions users have inside the ticket, not what actions users can do.

[jade topaz]

Okay, ty. It worked!

[fallow ingot]

No problem

[drifting stump]

I can’t open to login it’s black screen when I open

[rose trout]

That looks like a downloadable file. If you download it you should be able to open and view the transcript

[drifting stump]

@rose trout wdym?

[rose trout]

The file you attached is a transcript file. To view it you can download it.

[drifting stump]

Damn why

[rose trout]

Oh you mean that. Click on the link then there should be a login button!

[drifting stump]

Yea I can’t login

[rose trout]

I can’t help with that so you will need to open a ticket in #🎫│make-a-ticket

I am just a community member so I don’t know what would be happening

[fallow ingot]

What do you mean you can’t login?

[drifting stump]

Look at the video

[fallow ingot]

Ok right sorry

So it’s not loading

[drifting stump]

Yep

[fallow ingot]

Try with this link below

[humble sequoia]

https://tickettool.xyz/manage-servers

[drifting stump]

It doesn’t work

It’s just black screen

[fallow ingot]

Hmm. Can you use another browser?

[drifting stump]

But this acc what I need

[fallow ingot]

Using another browser will likely solve your issue, safari isn’t always the best with me either but I’m not having any issues atm.

[harsh cradle]

My ticket tool was working but all of a sudden it shows "this interaction failed" whenever I click "create ticket"

[robust wolf]

bro

ticket tool is offlinee

[slender minnow]

If Ticket Tool is down in your server, allow it a few more minutes.

[worthy zealot]

Okay thanks

[iron night]

Gave +1 Rep to @slender minnow

[harsh cradle]

But what about this @slender minnow

Sorry

[worthy zealot]

How do I give +rep to u whitewolf

[slender minnow]

if ticket tool is down in your server, clicking buttons should give you interaction failed

[harsh cradle]

Oh

Thanks

[jade topaz]

why is it down

[robust wolf]

help mee

pls

[harsh cradle]

How long does it usually take for the bot to come online

[robust wolf]

557628352828014614

[crimson light]

The bot if offine

[robust wolf]

bro the bot is offline

[crimson light]

And its not working

[robust wolf]

sameee problemmm

[crimson light]

What should i do

[long mica]

Anyone know why I get "This Interaction Failed"

[hard dock]

البوت طافي

[crimson light]

The bot is down

[robust wolf]

cz the bot is offline

[worthy zealot]

Bot is offline =[

[crimson light]

اي

[long mica]

Oh true! Did this just happen?

[hard dock]

how much up?

[dense burrow]

Back online?

[dense burrow]

Nvm

[robust wolf]

shit bot ticket tool

[worthy zealot]

Bro it happens sometimes, don't make the bot sh1t!

The bot is very good!

[robust wolf]

what ever
when it will sloved?

[worthy zealot]

Soon.. Idk when

[robust wolf]

idc

[robust wolf]

mhmmm

[worthy zealot]

Then f off

[rose trout]

Most likely with time but you can also make a ticket

[robust wolf]

same bruh

[hard dock]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[rose trout]

As members will most likely not know this

[hard dock]

@pseudo glen go one line

[dense burrow]

If u have such problems buy the premium one that’s still working.

[robust wolf]

no not is is showing offline + when i create ticket interraction failed

[robust wolf]

huh

[dense burrow]

@humble sequoia

[rose trout]

Mhm interesting. It fails interaction because it is offline

It is just the error message discord does with this bot

[dense burrow]

Omg something’s wrong with the servers the bot is hosted on what’s so hard to understand

[robust wolf]

idk but u can see here @pseudo glen bot is online

[worthy zealot]

Back online!!!!!!!

<33333

[slender minnow]

Hey guys, apologies for the outage. Please allow some time for the team to fix the outages ^^;

[worthy zealot]

How do I +rep u WhiteWolf

[worthy zealot]

No problem ❤️

[harsh cradle]

Not for me :(

[hard dock]

bruh win 7

[crimson light]

Nope still

[robust wolf]

mehhh in my offline

[rose trout]

Yes

[robust wolf]

yeahh!

[rose trout]

Ticket tool is on shards

Just wait

[robust wolf]

not my one

[harsh cradle]

Offline :(

[hard dock]

bruh

[robust wolf]

he is drunkedd

[rose trout]

Yes again if it is coming back online it needs to start the shards

[rose trout]

Ok! Hope I helped!

[robust wolf]

not better -_-

[quartz folio]

why is tickettool down?!?!?1?

[robust wolf]

idk

[rose trout]

Again it is down please wait for it to be back. Outages happen even to major bots

[robust wolf]

mee6 is alsoo doo thatt

[robust wolf]

yep iam waiting but my server member are slanging mee -_-

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[rose trout]

Yes so if you need just create a support channel in your server. Atm ticket tool is down in some areas

[worthy zealot]

Now it doesen't interact

[buoyant kestrel]

The bot is down right?

[worthy zealot]

Yeah

[robust wolf]

yes see that

[buoyant kestrel]

Ripp

[worthy zealot]

Just give it some time

[rose trout]

^^

[robust wolf]

bot is down bruhh

[dawn monolith]

i have this proplem too why not work ?

[robust wolf]

rip ticket tool

[worthy zealot]

.

[robust wolf]

bot is down bruhh -_-

[worthy zealot]

.

[dawn monolith]

okey

[dense burrow]

It’s not down anymore

[robust wolf]

is that real w8 let me check

[dense burrow]

K

[robust wolf]

f off

[dense burrow]

BRO

It was just working wth

[calm dew]

its down

[jade topaz]

Ticket tool down?

[calm dew]

yeah

[dense burrow]

Look

It was created like 4 min ago

[calm dew]

it dosent work for m

[dense burrow]

It was working not long ago

[calm dew]

wwait hes back

[upper rover]

it says it’s online now but still not working

[dense burrow]

It’s working for me rn

Nvm

[dense burrow]

I can close but I can’t open lmao

[harsh cradle]

Ticket tool works now but I can't delete ticket

[jade topaz]

I cannot make / open / close tickets

[novel kraken]

Mine is working just fine

[dense burrow]

You use the premium bot

[novel kraken]

Yes I do but I also use the regular one in another server that I manage and that one is also working just fine

[dense burrow]

I mean there’s still the delete channel button.

[jade topaz]

Huh, my own server, there its online but mh other server not

[harsh cradle]

Ik, but other helpers don't have access to it

[buoyant kestrel]

Is there another way to delete tickets using the premium bot?

[jade topaz]

$close?

[dense burrow]

Isn’t it just the same bot on a different server

[jade topaz]

No, cuz the discriminator is the same

[buoyant kestrel]

Nah it doesn't work

[dense burrow]

Both have .$help

[upper rover]

working for us now👍

[jade topaz]

Both 4843

[novel kraken]

$delete

[dense burrow]

So the premium bot also saves the conversation?

[jade topaz]

I think ye

[dense burrow]

Cus I got this dmed

[slender minnow]

Premium bot does everything that the primary bot can do.

The only difference is the response time and up time

[dense burrow]

Oh.

[upper marlin]

Hello, I would like to know why my Ticket bot is offline please

[slender minnow]

There seems to be an outage with the primary bot. The issue is being monitored and the development team has been notified.

[upper marlin]

ok thx u

Is it normal that ticket tools can create just 1 ticket and the person has to close the ticket so that we can make a ticket?

[slender minnow]

yes

[meager crest]

hey I have a question

[slender minnow]

because that's how the panel has been set up

[robust wolf]

is it onnline??

[meager crest]

I am alone with this error ?

[robust wolf]

nopee i am alsoo with u

[meager crest]

okay thanks I had create a support ticket

[slender minnow]

@robust wolf@meager crest

[robust wolf]

thanks a lot man
in my server its has been solved

[iron night]

Gave +1 Rep to @slender minnow

[supple lodge]

on my server bot offline

[slender minnow]

@supple lodge

[errant compass]

I need someone

[supple lodge]

thx

[iron night]

Gave +1 Rep to @slender minnow

[errant compass]

I have a problem

[vapid widget]

The ticket tool bot is offline how do i fix it?

[meager crest]

but my bot is not offline

[slender minnow]

did you tried again after a few mins? Make sure your discord client is updated and have a decent connection.

[analog sable]

bot offline

[gleaming blaze]

Hey, why is the Bot offline and do you guys have an ETA when its going to be back online

[rustic gale]

There's an outage. Staff is aware and tracking the issue. We can't be sure when it will be solved

[vestal summit]

O bot não aparece, queria configurar mais não dar

The bot does not appear, I wanted to configure but not give

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

Não vê seu servidor no painel?

Você possivelmente precisará relogar. Veja abaixo as etapas sobre como relogar.

Como relogar o painel.

Primeiro, você precisa ir para o painel. Quando estiver lá, clique no seu avatar no canto superior direito. depois de clicar nele, você verá o botão Logout. Você deve clicar nisso. Depois de fazer logout, você pode fazer login novamente.

Observação:

Você precisa de uma dessas três coisas para acessar o painel.
1. Proprietário do servidor (Level: 6)
2. Administrador do servidor (Level: 4)
3. Função do painel (Level: 2)

:warning: Você pode verificar o seu nível usando $level no seu servidor Discord

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *Se mostrar que sua permissão é **0**, você não tem nenhuma das **3 coisas** acima para gerenciar a dashboard.*


**Veja o GIF abaixo sobre como relogar:**

[fervent cape]

hey guys my bot randomly started acting up.

its not letting ticket creators send messages in the ticket

[viscid dagger]

Hello, I added your bot ticket tool to my server, but it is not displayed on my site what to do?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[hidden silo]

Can you help mne?

The panel doesnt pop up

[fallow ingot]

Can you try to log out and back in?

[hidden silo]

Have it doesnt work.

[rustic gale]

@onyx frost

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[long mica]

Any Discord wizards here?

[rustic gale]

Or you can go ahead and say what you need help with and we'll see if we can help you

[harsh cradle]

Members can see closed tickets, how do I fix this issue?

[rustic gale]

By denying everyone the Read Messages permission in Permission Options

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[harsh cradle]

But wouldn't that make open tickets invisible too?

[rustic gale]

There's open permissions and there's closed permissions

[harsh cradle]

Ohh, thanks for the help, how do I give u rep

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[lime dust]

Hello, sorry for my english 😅
I have a question about the Ticket Tool. Is it possible, That the created Channel for the Ticket, get the Name from the User?

[rustic gale]

Of course, but it's a premium feature

[lime dust]

Wow. Thank you for the fast answer 👍

[fallow ingot]

outsider is wayy too fast for me now 🔥

[rustic gale]

You can manually change the channel name using the $rename command though

[lime dust]

And the second question.
We want to make an online flea market. And for the Organisation i want to make a private group for the users, and in the Channels they can Only See Their Channels with the Tickets they Made, Not from the Other Users in the Same group. Behause of That, i Set the everyone role for the group invisible. But When the flea market Starts, i want, That everyone can See the Other Channels.

[rustic gale]

Okay, so, let me understand

Before the market starts, you want each user to see only his/her own created tickets yes?

[lime dust]

Yes

[rustic gale]

That's normal ticket behavior, so that's no problem

But after the market starts you want everyone to be able to see all the tickets yes?

[lime dust]

Yes

Only to See is enough. When they want to buy something, they Write private.

[rustic gale]

So you don't want them to be able to send messages in other's tickets

[lime dust]

Yes.

[rustic gale]

Hmmmm

Let me think about this. It's possible but i'm thinking of the best way to do it

[lime dust]

I Need this Setting or not?

[rustic gale]

Changing the permission in the dashboard will not work because those permissions don't get applied to old tickets

Only to new tickets created after the change

[lime dust]

Oh okay.

But when i say in the group Setting for Everyone, dont Show the group With the textchannels, is the Ticket Setting still showing the Channel for everyone?

[rustic gale]

Quick question. In your server's role settings, for the default permissions, is View Channels enabled or disabled?

[lime dust]

The Setting for the group. And when it starts, i Want to enable it, That all private Tickets Can See Everybody

[brave mason]

how to put only 3 roles to mange the ticket

[fallow ingot]

Add them as support, or additional roles.

Depends what you want the roles to do.

[brave mason]

i dont want support to see the tickets ..

[fallow ingot]

What do you want?

[brave mason]

only the owner and the mod

How

[rustic gale]

Here, you should make Read Messages NEUTRAL instead of enabled

[fallow ingot]

I’m confused, you want to add the owner and mod to support team?

[lime dust]

Before the start disable, and at Start neutral?

[brave mason]

I only want the mod and the admin see the ticket, I don't want the support see the ticket

[rustic gale]

No, neutral now and neutral later. Always neutral

And in your server's role settings, deny everyone the View Channels permission. Let me show you how

[fallow ingot]

Ok, so add your mods to the support team.

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[lusty bluff]

i cant see my server

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[lusty bluff]

on dashboard

[fallow ingot]

@lusty bluff check this out

[rustic gale]

@lime dust

Make sure View Channels is disabled

When the market starts, you enable it That will let everyone see everyone's tickets

[lime dust]

Okay. But i have a Server With more Channels. I cant disable it 😅

[rustic gale]

Hmm. Let me think of a different solution

[lime dust]

Its ok. Please dont put to much time in it.

[rustic gale]

Here's another option. In Permission Options you see there's Everyone Opened Permissions and Everyone Closed Permissions

Make sure Read Messages is in Everyone Opened Permissions and in Everyone Closed Permissions

Then make sure Read Messages and Send Messages are in User Opened Permissions AND in User Closed Permissions

When each user makes their ticket, close the ticket

The ticket will be hidden from everyone while it is closed and the user can set up their shop

Then, when the market starts, open all the tickets

[lime dust]

Ok. But Only the User and the Supporter roles can Open and close the Tickets?

[rustic gale]

You can set that up in Button Options

[lime dust]

♥️

Thank you very much. I Try it 👍

[rustic gale]

The Open button can be left as default

Because other users won't have access to it because the channel will be hidden

The Close button can be made Support Team Only

The user won't be able to close the ticket, but neither will other users

Only the support team

[lime dust]

Yeah. That sounds greate.

[rustic gale]

Also you will want to make sure the Delete button is Support Team Only

[jade topaz]

how do i set up the bot in my server

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[fallow ingot]

[drowsy flower]

I would like to thank @rustic gale for the help everything work perfect

But got a new question 🙂

does this menu are with ticket tool ?

I would like to setup something like that on my server as well

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

That's Sapphire @obtuse kraken A different bot

[jade topaz]

im tryna cop premium how do u go about it

[rustic gale]

Take a look in https://tickettool.xyz/premium

[fast pasture]

How do I make ticket tool bot say open a ticket with reaction role open a ticket?

[rustic gale]

Please explain your question in more detail?

[jade topaz]

bet, just copped, thx

[rustic gale]

$pc @jade topaz

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @feral hound. You have now been given the <@&535595160189403136> role!

Found 6 servers in total and 1 with premium and permission

[rustic gale]

Nice

[fast pasture]

Explain? Oh...

I am bad at explaining.

But I can do a image example of that.

[rustic gale]

Sure, an image example works

[fast pasture]

Brb.

[fast pasture]

Btw the image might take long to appear in my files, I have to draw for a example on the phone, and then take a picture of the image, and then it will take long to get on pc files....

[vast tangle]

hey i have a lil problem the ticket bot just disabled my perms to transcript tickets (im the owner of the server)

[rustic gale]

What error are you getting? Type $debug in the channel

[vast tangle]

my bad, the sitaution is already fixed
one of my below average iq mods deleted the ticket bot's admin role so it didnt have perms to transcript and delete tickets

[brisk juniper]

Hey, I have a question,

is it posible to make a ticket in a ticket? When i open a ticket that inside i can make more opinions.

second question:
how can I make a drop down list like in the FAQ in the automated Support?

Thanks for Helping
Sve

[slender minnow]

First, that's not possible. Ticket Tool uses private channels as tickets, so you can't make another private channel inside a private channel.

Second, that has been done using another bot.

[brisk juniper]

Ok thanks

[iron night]

Gave +1 Rep to @slender minnow

[slender minnow]

that's because the channel you made is a normal channel

you will have to create a panel first and then send it in the channel or use the command style (whichever you prefer)

[signal atlas]

hello i need help

[slender minnow]

that response means that the channel is not a ticket

[signal atlas]

the ticket tool doesnt see my server

and i need to do panel

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[signal atlas]

this is not work

never mind

[exotic steppe]

When we create a ticket in our own server (to test if it works for members) how can we respond to the ticket? Like where does the notification that there's an open ticket go?

[slender minnow]

can you explain how?

[slender minnow]

refer the response below

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[slender minnow]

which applications are you talking about?

Ticket Tool?

if you did not receive a response within 2-3 weeks then you can assume that your response may be rejected

you cant, because it is visible to the management from the time the application was opened

[humble sequoia]

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/1002907374660636692

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Server Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Channel name:
🆘│community-support
Channel ID:
776680605517742090
Channel Count:
213/500
Server name:
Ticket Tool Support
Server ID:
509192800865353738

User Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

User name:
slay.kalinka#0350
User ID:
902523105803640943
Permission Level:
0 - User ()

Bot Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Prefix:
$
Premium Status:
Lifetime - ["subV2","time"]
Current shard:
11
API Latency:
77

[steep cypress]

nvm

[jade topaz]

😢

[steep cypress]

a wez ty

wez ty $debug

[jade topaz]

a ok

[steep cypress]

thanks @jade topaz

[iron night]

Gave +1 Rep to @paper smelt

[humble sequoia]

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/1002907727581958297

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Server Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Channel name:
🆘│community-support
Channel ID:
776680605517742090
Channel Count:
213/500
Server name:
Ticket Tool Support
Server ID:
509192800865353738

User Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

User name:
blondi's.time!#9667
User ID:
986318083465576478
Permission Level:
0 - User ()

Bot Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Prefix:
$
Premium Status:
Lifetime - ["subV2","time"]
Current shard:
11
API Latency:
82

[steep cypress]

hm

zaraz nas zbanuja

[jade topaz]

niee

[sly mural]

You know the person who purchased the premium are they the only ones who can use premium features, not admins?

[spare chasm]

I purchased and nothing happened for an hour

[steep cypress]

can someone help me and my friend? we can't add the panel and when we type $debug or $help nothing shows up :/

[spare chasm]

Just a bite

?

[rustic gale]

“Tickets within tickets” may be possible by integrating Ticket Tool with other bots. A bot that can send a custom response can send the $panel command, which can be used to send a multipanel.

[tawdry oracle]

With premium, will members stop getting this?

[steep cypress]

still asking for help

[rustic gale]

Hello. Give me a sec

Did you type $debug or was it your friend? If it was them can you please type it yourself?

[steep cypress]

no one on my friends server can type it

[green flower]

hello how do i disable closed tickets

[rustic gale]

I don't mean getting a response from the bot, i mean just sending the command

[jade topaz]

yeah we did that

[rustic gale]

What do you mean by disabling closed tickets?