🆘│community-support

[dusty crypt]

Is there a command to clear the bots msgs from a channel

[quasi cliff]

No, Ticket Tool has no such commands to delete

[jade topaz]

Is it possible to grant members whom created the ticket rename ticket perms? (Please ping me)

[quasi cliff]

Turn off "Support Only"

[jade topaz]

TY

[jade topaz]

sorry where do i find this?

[quasi cliff]

Dashboard -> Command Configs -> Rename

[jade topaz]

tysm (i was looking under panel config the whole time)

[quasi cliff]

You can always ask here!

[lyric basin]

How do I do claim

[gilded verge]

$claim is available only for premium servers

[lean fog]

hi, bot didnt see my server. I relog more time

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[gilded verge]

Hi @lean fog, please read all of message

[somber belfry]

Hey, As I read, it's not possible to shorten the cooldown when renaming a channel, is it? (Channel being renamed too quickly, timeout: 7m, 31s - skipping)
If not, is there a way to set a cooldown on claiming so there are no inconsistencies in channel names?

[fallow ingot]

Hey.

Unfortunately not

Feel free to suggest something along those lines tho

[humble sequoia]

Suggestions for Ticket Tool

See Suggestions in #💡│suggestions

Make a Suggestion
Use s!suggest <suggestion> in #🤖│bot-spam

[somber belfry]

Thank you for the fast reply

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

Yup 👍

[jade topaz]

Hey

Sos

#SOS

Gave + Rep ti

Thank you for the fast reply

[slender minnow]

Hi, is there anything I can help you with?

[hexed creek]

How can i cancel my subscription?

[gilded verge]

Go to Dashboard -> click Active-Manage -> click Manage Subscriptions -> enter the e-mail that was provided during the purchase -> go to your e-mail box to get a one-time login password -> choose your subscription -> click Cancel subscription

[hexed creek]

Thank you so much

[iron night]

Gave +1 Rep to @gilded verge

[sage obsidian]

I don't setup ticket tool in my server i don't know how to setup ticket tool

[upbeat palm]

What exactly do you not understand?

[sage obsidian]

@upbeat palm no

[upbeat palm]

Try going to https://docs.tickettool.xyz/general/setup and reading the docs!

(Currently the #📂│information is broken due some problems with discord)

[gilded verge]

you've opened ticket so please stay there ^-^

[sage obsidian]

@upbeat palm come in my server and pls setup ticket tool pls

[upbeat palm]

I can’t do that, go back to your ticket.

[sage obsidian]

@upbeat palm why

[twilit coral]

is there option to automatically delete ticket after closed?

[upbeat palm]

I’m not home right now and I would need admin in your discord to do it.

[covert swallow]

We highly discourage giving users permissions in your server for the means of @pseudo glen support

[upbeat palm]

^*

[sage obsidian]

@upbeat palm i give yu

[upbeat palm]

I can’t.

[sage obsidian]

Pls

[upbeat palm]

Ticket tool is actually semi broken right now due a discord bug.

So I would just wait.

@sage obsidian ^^

[sage obsidian]

Ok

[jade topaz]

hello guys i have an issue with the ticket bot can someone help 🙂 ?

I just implemented it

say

same

the $help cmd is not working and the $setup

I just added the bot but I dont have the commands on the server

Ye

and the $setup command doesnt work

[jade topaz]

0 command is working on my end

same

[scenic plinth]

Both aren't commands.

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[jade topaz]

So if someone wants to create a ticket he has to use /ticket but it doesn't show up

[scenic plinth]

Our bots dont use slash commands

[jade topaz]

also the $help

[scenic plinth]

Refer to your ticket.

[jade topaz]

I changed the $ to /

[upbeat palm]

Also currently discord api is having a problem with the buttons, it will be fixed soon.

[scenic plinth]

Command style tickets are created by /new in your case.

[jade topaz]

/new

[scenic plinth]

Again, we don't use slash commands. It will not appear there.

[upbeat palm]

Changing the prefix will not make it pop up there

[jade topaz]

oh really how can i fix that buddy ?

[upbeat palm]

You can’t. The devs would have to add slash commands which is planned I assume

[scenic plinth]

You can't... those are slash commands... and ticket tool doesnt use slash commands....

There it is for you twice

[jade topaz]

oh ok great thanks for clarifying

[sharp path]

It's not working :(

[upbeat palm]

So I haven’t seen the commands not work today even though buttons and slash commands are slightly broken. I would suggest opening a ticket in #🎫│make-a-ticket

[tough geyser]

who doesn't find it difficult how to close a ticket?

[upbeat palm]

Are you asking how to close a ticket?

[tough geyser]

yes

I just don't understand

[upbeat palm]

I gtg rn someone else will help you!

[tough geyser]

ok

[slender minnow]

you can just click close button to close it (you will be prompted with a close confirmation message if you have it enabled)

or you can just run $close

[tough geyser]

thx

[young prism]

How do I make it so nobody can delete a ticket besides me as the owner

[obsidian timber]

any issues with the bot rn?

doesnt close tickets at all

[waxen inlet]

hi

I want to submit a ticket but it doesn't work

there's a summer coming out

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[jade topaz]

@waxen inlet

[waxen inlet]

thank you

[marsh totem]

Is there a way to do options within a ticket?
For example, lets say you open a ticket. You click the button it opens. But then you have 3 different roles it could ping depending on what they need. Lets say Product support, tech support, or customer service (making up names). Is there a way to after ticket creation have an option for these 3 options where it will ping the corresponding role?

[past oar]

No , you can only before he open the ticket to do 3 options on 1 ticket embed and they click one of them.

[marsh totem]

Got it ty

[iron night]

Gave +1 Rep to @past oar

[jade topaz]

How can I write any description?

[upbeat palm]

@jade topaz Do you mean something like this, something on a panel, or something when you open a ticket?

[jade topaz]

No, before you open the ticket

[upbeat palm]

So on the panel I assume.

@jade topaz Are you trying with a regular panel or a multi panel?

[upbeat palm]

^^

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[fallow ingot]

@jade topaz ^

[jade topaz]

Ty

[upbeat palm]

Sorry for not answering when I looked it said it was premium only so I wasn't sure if it maybe worked differently with a multi panel.

[upbeat palm]

Ty for stepping in.

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

Sure

[west star]

Why can’t I access the ticket tool? Even when I invite it to my server my discord server still don’t show up in the dashboard?

How do I get help? I don’t understand. I just need someone to answer this question

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[west star]

Oh nvm was connected to my other account. Lol okay thanks very much 😊

Thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[jade topaz]

can i make a custom command with the bot?

[slender minnow]

Yes, you can make tags with predefined responses.

[jade topaz]

can you explain more

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[jade topaz]

yea thats what i want

oooo okay cool tysm

thanks @slender minnow

[iron night]

Gave +1 Rep to @slender minnow

[jade topaz]

how do i make it so the person doing the tag gets mentioned
so if one person does it, it mentions one person but if another does it it mentions the other person

[slender minnow]

i don't think you can do that as of now, however you can refer our list of variables
https://docs.tickettool.xyz/dashboard/panel-configs/supported-variables

[jade topaz]

its not working lol

[craggy geyser]

Doesn't work in tags yet. Only ticket specific messages

[jade topaz]

the user when claim the ticket ticket rename to that user name who claimed

[quiet prairie]

Hello

someone can tell me why transcript no working ?

[gilded verge]

You cannot ask for the same help on two different channels. You have to pick one

[quiet prairie]

Uhh

[gilded verge]

i mean bcs you opened a ticked and ask there too 😕

[quiet prairie]

Are you telling me that I am not allowed to send a similar message to the staff and the community ?

I need an answer quickly sooo..

[gilded verge]

The idea is to select only one channel to avoid confusion 😕

I can help you but i dont know 🇫🇷 language, so if you want, please close the ticket first

[quiet prairie]

sure

[gilded verge]

okay, did you setup of transcript channel?

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[quiet prairie]

That’s not my server )x

[gilded verge]

it's okay but has the transcription channel been set up as shown here?

[quiet prairie]

maybe idk i don’t have permissions admin.

i want just to screen conversation of this ticket

[gilded verge]

okay, so to save transcripts, use command $transcript or transcript button ^-^

[quiet prairie]

0-o

[gilded verge]

ah, so you don't have permissions to save transcripts or manage server, you have lvl 0 (User)

[wooden salmon]

@gilded verge @quiet prairie

Help me

[gilded verge]

Don't ping anyone and just describe your problem

[quiet prairie]

Ohh i see

[wooden salmon]

Help me

[gilded verge]

Don't ping anyone and just describe your problem

[wooden salmon]

U bot or what?

[gilded verge]

no, you said only help me

so please describe this problem

[wooden salmon]

When i want to setup ticket the bot say to me do $debug

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles
Manage Channels

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[gilded verge]

You see this error because bot does not have access to the channel you want to send the panel. Please make sure the bot has required permissions and perms to channel: View Channel, Send Messages, Read Message History

@wooden salmon, let us know if it worked ^-^

[wooden salmon]

Ok tysm

Failed to send panel, Run $debug in the channel to check for errors.

😭 😭

Not work

[gilded verge]

but did you use this command $debug ?

[wooden salmon]

I cant use it

No thing happend when u use it

See

[gilded verge]

that is for sure the bot does not have permission to the channel to which you want to send the panel, hm...
so first, try my perms: https://cdn.discordapp.com/attachments/979861967936290816/979875252433731605/Ticket_Tool_Discord_role_perms.mp4
let me know when you do it ^-^

[wooden salmon]

Im arabic lol

I give him all permission

[gilded verge]

okay wait please

[wooden salmon]

Ok

Can u join my server

[gilded verge]

Please send invite 🤔

[wooden salmon]

To see

In ur private?

[gilded verge]

yup

[wooden salmon]

Its woork

[gilded verge]

Nice ^-^ Now it is certain that it was about perms 😅

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

So I talked to a staff member about Cancel Close which means it will cancel the support ticket. The button is enabled but I don't see any options in the support ticket.

[fallow ingot]

Hey

it was me who was speaking with you :)

[jade topaz]

Hi

[fallow ingot]

It’s two step close

[jade topaz]

I was seeing what the cancel button did and they it closed the ticket lol

Ok let me try that out, so it's a confirmation to close it?

[fallow ingot]

Yup

[jade topaz]

Also how can I DM people their transcripts?

[fallow ingot]

Under logging options

[jade topaz]

Ok

[fallow ingot]

It’s called direct message transcript

[jade topaz]

k

[late oasis]

Hey Guys, TT wont send the panel saying that I should run $debug but the command doesnt work. TicketTool has all needed perms since I am using the premium bot in another server of mine (I have 2 subscriptions and they are setup right)

Is there any solution to that problem?

[fallow ingot]

If the command doesn’t work and you don’t receive a DM from ticket tool. There are a few reasons this may be:
- You have premium enabled but no premium bot invited.
- Ticket Tool has no access to the channel and can’t monitor it for commands etc
- Premium enabled but no active subscription

[fallow ingot]

What’s the server ID?

[late oasis]

786227196686499850

[late oasis]

all those are checked off

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[fallow ingot]

@jade topaz ^

[fallow ingot]

thanks, one moment please :)

[iron night]

Gave +1 Rep to @fallow ingot

[fallow ingot]

np

[fallow ingot]

And can you confirm the bot won’t open tickets either?

[late oasis]

what do you mean

I am trying to set the bot up in the server and it is not sending the first pannel - thats where we are at rn

[fallow ingot]

Is it just not responding to commands or not working at all?

alright

[late oasis]

not at all - not sending the pannel

[fallow ingot]

Can you send me an invite in dms please

[jade topaz]

st vote

[fallow ingot]

?

[late oasis]

sure

[fallow ingot]

Alright so it appears you have premium bot invited but not enabled.

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[fallow ingot]

One you enable it give it another try and it should work.

[late oasis]

👍

[void nova]

How do you get ticket tool to play nicely with Wick (Wick quarantines TT when it deletes too many channels)

[pale pilot]

With w!panic you can see that you can set category whitelists. This is intended for bot alike ticket tool. Wick will ignore any channel updates made in these categories

[void nova]

Great, thanks

Do you know where that is found on the Wick dashboard

[pale pilot]

Anti Nuke > Panic Mode probably

[void nova]

I looked under whitelist but no luck

Ok, I'll try that. thanks

[pale pilot]

It's not whitelist

[void nova]

thanks @pale pilot

[iron night]

Gave +1 Rep to @pale pilot

[pale pilot]

w!panic ID ?add 6 you can also use this command

[void nova]

thanks @pale pilot

Tried that, looks like it's a premium command. Oh well. I'll figure something out.

(like getting premium 😦

LOL

[high oyster]

You can add the bot to admin or whatever that trusted perm cmd is

[high oyster]

w!statics @pseudo glen ?add 10

[pale pilot]

Lol. You can also give ticket tool trusted admin. That works with the free version too

[quasi cliff]

or put TT above Wick

[pale pilot]

Right

[winged burrow]

where to find premium key??

[humble sequoia]

How to redeem premium (Key)

To redeem your premium key, go to the dashboard, select your server, then click " Redeem Premium" under the server's icon and name.

[fallow ingot]

^

[desert ginkgo]

How to create like this??

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[rustic gale]

$help send

[humble sequoia]

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

[jade topaz]

Does the bot explicitly need admin? Without it (but with most other perms) it fails to remove the users perms on the channel once it’s closed

So they can still type in it and see the closed ticket still in my closed ticket category

[scenic plinth]

No, the permissions the bot needs is found using the $debug command if you do not want to use administrative permissions explicitly.

[jade topaz]

Okay thanks, I’ll check that. If I’m not missing anything, any idea on what I might be doing wrong?

Thanks @scenic plinth

[iron night]

Gave +1 Rep to @scenic plinth

[jade topaz]

That command seems to just show me what I have enabled, not what it needs?

[scenic plinth]

All permissions listed there is what the bot needs, meaning you likely enabled everything the bot needs, assuming you denied administrative privilege at this point.

[jade topaz]

Got ya

How i Can change autorisation of the ticket tool please

@jade topaz

@jade topaz I’m a user getting support here too

[jade topaz]

So the perms are set up, but the user can still see and type in the channel after it’s closed. However here are my closed ticket perms for users:

As soon as I enabled admin on the bot it fixes the problem and these roles get applied correctly.

Ok

But how change it

[jade topaz]

I’m talking about my own problem

Ok

[scenic plinth]

Set read and send messages to the middle / button, save it, and then see what happens with a newly created test ticket.

[jade topaz]

Still lets them see and type

Even though the category perms is entirely red x’s

[rustic gale]

Is the user an admin?

[jade topaz]

User is not, they’re a regular user

[rustic gale]

If the user is an admin there's no way to keep them out of the channel

[jade topaz]

Yeah i know that part

[rustic gale]

Did you try on a new ticket?

[jade topaz]

Yes

Everything else works flawlessly

[rustic gale]

Is the user part of the support team? i.e. they have a support team role

[jade topaz]

Just the closed permissions for users isn’t working

Nope

I even went and explicitly added their role to additional roles and disabled everything there too

[rustic gale]

In your server, edit the channel and check if the user has any custom permissions there

[jade topaz]

What do you mean by custom

The user specifically still has read/write on it somehow, after the channel has moved to this closed category

As if the ticket was still open

[rustic gale]

So. When you right-click a channel in your server and pick Edit Channel, then Permissions, at the bottom there's a list of roles with custom permissions

[jade topaz]

Ah yeah

They do I have them all disabled for their role

Wait

[rustic gale]

There's also user-level custom permissions there

[jade topaz]

The generated channel?

[rustic gale]

Yes, the ticket channel

[scenic plinth]

Would it happen to be because the bot does not have permissions to manage channels?

[jade topaz]

I gave it manage channels for the category

[rustic gale]

Wouldn't that cause the bot to be unable to open a ticket at all?

[jade topaz]

The user level is what’s not being updated, the user has read and send

[rustic gale]

Try $debug in the ticket channel

[jade topaz]

It works fine in open category but when it moves to closed it doesn’t change them

[scenic plinth]

No, because if he/she enabled it via the category it wouldn't affect the bot opening tickets. Just the debug only displays channel and server permissions.

[rustic gale]

Well, that's not it. It has Manage Roles

[scenic plinth]

Does it have permissions via the closed category?

[rustic gale]

It has all the channel permissions it needs

#debug-spam

[jade topaz]

It seems clearly the user perms is the problem not the roles they have

[rustic gale]

The users' permissions are not updating when the ticket is closed apparently?

[jade topaz]

Precisely

It seems that way

This is from the ticket channel itself

[rustic gale]

Try getting a regular user to open a new ticket

Then run $debug there

And another question. Do you have both bots there, or only the basic bot, or only the premium bot?

[jade topaz]

This is a new ticket. Just premium bot

Oihi I can't find my bot on the dashboard

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[rustic gale]

@jade topaz Check

[rustic gale]

Alright. Now close the ticket and check your server's audit log to see what happened

[rustic gale]

No, i mean your server's audit log

Your server's menu -> Server Settings -> Audit Log

[jade topaz]

There is nothing for the closure

[plush musk]

How to make multiple buttons?

[humble sequoia]

Multipanels

Multipanels are panels with multiple buttons attached to them.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

You can also watch this video tutorial.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[rustic gale]

@plush musk take a look at

[plush musk]

Thanks

[rustic gale]

Does it ever edit the channel permissions? In the audit log

[jade topaz]

Nope

And by the way it works properly when I make it admin. When it doesn’t have admin, it’s like it doesn’t have perms to edit the users perms to the channel unless it’s admin

[rustic gale]

Try giving it the Manage Roles permission and do the experiment again.

[jade topaz]

I am using claiming (with its own category btw). But this issue happens even when I skip the claiming step altogether

[rustic gale]

Try giving it the server-wide Manage Roles permission

[jade topaz]

The bot has them, it has this entire time

It does every step perfectly except for when it wants to change the user perms to the closed ticket channel as it moves to the closed category

[rustic gale]

Oh

A few questions. Does the user have any roles?

[jade topaz]

They have cosmetic roles (none have any perms) and two functional roles. The functional roles are set to disable everything entirely in the closed ticket category by default, and all perks are denied in the bots closed channel permissions

[rustic gale]

Is the Ticket Tool role below the user's highest role?

In your server's role list.

[jade topaz]

Nope we moved that up to try to solve this

[rustic gale]

Oh dear

[glossy herald]

i accidently removed the welcome @turbid moon message when someone opens a ticket how do i get it back

[jade topaz]

Yeah it’s VERY weird

[glossy herald]

<@turbid moon> seem to not work

[rustic gale]

It's {user}

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[rustic gale]

You might want to make a ticket and move this up with senior support

[jade topaz]

Thanks I’ll do that

[iron night]

Gave +1 Rep to @rustic gale

[jade topaz]

I’m pulling my hair out lol

[rustic gale]

One last thing. How many different kinds of panels does your server have?

[jade topaz]

Just one

It’s the standard panel going into one channel, very basic

[analog schooner]

I can't TICKET on my server it always appears "failed execute $debug" why?

[glossy herald]

my bad thank u

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

Figured it out

First i reproduced the bug on my testing server, then i made a human role with the exact same permissions and tried seeing if it could accomplish what the bot couldn't

Turns out the bot can't edit any permissions it doesn't itself have

More generally: any permissions you don't have server-wide from your roles you also can't grant on a channel level

[jade topaz]

So you’re saying the bot needs explicit permissions set to what?

For the server

For example I like denying it almost all perms at server level… I only gave it manage roles there. Everywhere else the perms I gave it in categories seem to work fine… it supersedes the server-wide perms

Except for it’s ability to edit this user’s access to the channel after they’ve already been added… that seems to fail

[rustic gale]

Any permissions you want it to be able to edit on a channel basis it needs to have on a server-wide basis

Let's make a quick test

In your dashboard, enter your ticket's settings -> Permission Options

You're going to make every permission in User Closed Permissions exactly the same as the ones in User Opened Permissions

except you're going to deny the Read Messages permission under Closed Permissions

Nah. I tested that. It's not going to work

[jade topaz]

Aw damn okay

I just set it too

[rustic gale]

Only way out is to actually give it server-wide the same permissions you want the user to have in the ticket

[jade topaz]

Let me try

[rustic gale]

I came up with a different idea, but i haven't tested it

[jade topaz]

Everything online confirms that channel perms override server role permissions

And I have everything working with that model except for the one thing… the editing of the users access to the channel

So which perm would the bot need for that

[rustic gale]

Let me take a picture

It needs to have a role that has the permission in order to be able to edit the permission

[jade topaz]

I just gave it that role and it still doesn’t work

I gave it that at server role level

[rustic gale]

If it wants to be able to deny, say, Send Messages to the user, it needs to have the Send Messages permission

Same with the rest of the permissions it's trying to edit

[jade topaz]

I was trying to avoid it having that or showing up in other channels

Normally I only grant at that channel or category level and everything works fine

[rustic gale]

(By the way, that's not a limitation of the bot but a limitation of Discord. The bot's failure is that it doesn't throw an error message or explain why it failed to edit the permissions)

[jade topaz]

I don’t understand how the thing you’re seeing reconciles with my experience of it successfully managing channels in every other way

It’s able to edit and delete and create channels just via category permissions

[rustic gale]

But it can't edit the permissions

[jade topaz]

Yeah

[rustic gale]

Did you see the screenshot i shared? That's what it shows a user when they don't have the permission to edit permissions

[jade topaz]

So if I give it that one perm globally it would work?

[rustic gale]

That's it pretty much

Well if your User Opened Permissions are (say) Read Messages, Send Messages and Attach Files, the bot needs Read Messages, Send Messages and Attach Files server-wide

Actually my suspicion is that the opened permissions don't matter, what matters is the closed permissions

[jade topaz]

But I already have roles where they’re denied perms by default server wide but they work fine when granted in specific channels

[rustic gale]

If user X wants to be able to grant permission Y, it needs to have a role that has permission Y

Important note: when the bot creates the channel it actually bypasses this limitation somehow

If user X wants to be able to grant/remove/default permission Y, it needs to have a role that has permission Y

If the bot's missing one of the permissions it's trying to edit, the entire thing fails

[jade topaz]

Ah okay let me try something

So this is a difference of giving the bot a permission vs giving it the ability to grant someone else the permission?

If those are different scenarios that explains my misunderstanding

[rustic gale]

You can't give it the ability to grant someone else the permissions without giving it the permission itself

Exception: channel creation bypasses the limit somehow

I'm gonna make one more experiment

[jade topaz]

That didn’t fix it

I gave it perms at server level

[rustic gale]

Wanna share what your user opened and user closed permissions look like right now?

[jade topaz]

For every user open/closed type of perm

I have all those enabled perms at server level too

Still doesn’t successfully take the perms from the user

[rustic gale]

Seems to be missing Manage Messages and Embed Links right now

[jade topaz]

Omfg

It worked

This whole time I thought you meant I have to give it perms that I change, but I guess it sets them all together somehow so if it changes any it needs all the perms

Thank you so much man it’s working finally without admin

Thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

All that work and all i get is one lousy point of rep.

😝

[rustic gale]

The way i think it works is, it looks at the entire slate of perms it's trying to assign and it either goes

• uuuuh, you're trying to deny Use External Emojis, i don't have that, so it's hands off (throws out the entire slate)
• uuuuh, you're trying to make Embed Links neutral, but the user has Embed Links allowed, and i don't have that perm, so i can't make that change (throws out the entire slate)
• looks good, nothing's hands off (applies the entire slate)

[jade topaz]

Lmao yeah I feel bad but who’s the head honcho? I already wanted to pass along a good word because of all the hard work you put in

Yup I see that now

[rustic gale]

There's always #📈│reviews

[jade topaz]

I got you then! Thanks again for all the help

[rustic gale]

HAPPY END

[jade topaz]

Here I was thinking it was a bug

But deep down I knew it couldn’t be because so many people use it just fine

And my ticket flow is very boilerplate

the bot is broken on my server it’s not offline but it won’t respond to commands

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[rustic gale]

Try this

[jade topaz]

it’s not premium

[rustic gale]

What's your server's ID

[quasi cliff]

Make sure that bot has permissions to Read and Send Message in that channel

[jade topaz]

i think it works now

alright i’m out

[quasi cliff]

[jade topaz]

@rustic gale did I get pronoun right in reviews?

[austere crater]

why i don't get a language role in #📂│information

[rustic gale]

Yup, it's alright

[tight stratus]

Here can any of you guys help me

[ember scarab]

How do I make the ticket tool work in my server and when they make ticket I’ll be the mm

can someone help

Can someone tell me how I can test if it works

[jade topaz]

I want to help

[ember scarab]

Ok

So

[fallow ingot]

Refer to your ticket, thanks.

[fallow ingot]

What do you mean?

Do you mean add as support? I don’t know what mm is.

[ember scarab]

I invited the bot how do I test of it works

[fallow ingot]

Have you created a panel?

[ember scarab]

What’s that

[nimble mauve]

Oh you claim the ticket x

[fallow ingot]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[fallow ingot]

Tell us your issue first then lol

[ember scarab]

I’m on phone

[fallow ingot]

Our dashboard is pretty neat with mobile and supports it.

[nimble mauve]

I was telling the person the answer sos x

[ember scarab]

Oh k

I’m confused

[nimble mauve]

Oh.

What with x

[ember scarab]

It’s giving me a sprap

[nimble mauve]

Sprap what’s that x

[ember scarab]

I don’t have permission to claim it

[nimble mauve]

Are you owner of the server?

[ember scarab]

Yh

My server

[nimble mauve]

Ok is the bot a administrator?

[ember scarab]

Idk I pressed claim and it didn’t let me claim it

[fallow ingot]

Claiming is premium

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming Options.

Note: This is a premium feature

[nimble mauve]

Ohh

[ember scarab]

So what u mean by that

I need to buy something

?

[nimble mauve]

Ok.

[fallow ingot]

If you want claiming on tickets you need to pay for premium, yes.

[ember scarab]

Ugh

[rustic gale]

And they left

[craggy lodge]

Hi how can I make the ticket with members name

[short scroll]

The ticket not marked me on open.

[craggy lodge]

Not numbers

Any one know

[wanton blade]

Hello, has anyone noticed in your server only some can see the ticket option and others cant?

[spare fog]

Hi guys, so I set up a panel right now and my support role doesn't have permission to close or delete tickets via button. Is there any way to disable the "$close" and "$delete" commands for them too?

[eternal nymph]

كيف اسوي زي كذاHow do I do like this?

[sharp mantle]

لما تعرف علمني

[scenic plinth]

Lets... im just deleing, sorry for the ghost ping whoever got pinged.

[fair dawn]

hello i cant see my server in dashboard i invited the bot the system is operational and i already tried relogging but it still doesnt show my server in dashboard ;-;

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[fair dawn]

ok nvm it works now

[upper zenith]

Hello, I am confused on how the role works? does it show when someone creates a ticket?

I tried to test it

but im not sure if the role is suppose to show?

[jade topaz]

Hey i was wondering how do i edit the ticket so that
$delete can be only used by server owner
and not support role

[inland viper]

How do you retrieve the chats from a deleted ticket?

[rustic gale]

If you transcripted it into a transcript channel, look up the transcript in the transcript channel

Otherwise, you can't

[inland viper]

How can you prevent the bot from deleting closed tickets then?

[rustic gale]

By enabling Two Step Ticket in your ticket's General Options

[round mountain]

when I close a support room, I cannot activate the ability to send an archive of the support room to a channel

[humble sequoia]

━━ moved to ticket ━━

[true fox]

Hi

When I can claim
ticket

[jade topaz]

I reset both discord and ticket tool dashboard and gave ticket tool admin and stuff. My server still doesn't show up on discord.

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[jade topaz]

Thanks

[robust wolf]

help

[jade topaz]

What do you need?

[gilded verge]

You've opened a ticket, please wait for Staff 😳

[robust wolf]

no thanks
i sloved this problem
btw thanks for asking! (:

[cobalt sonnet]

Hello! Can I translate the bot into Russian in my discord server?

[jade topaz]

Help

help

@safe prairie

[safe prairie]

Please don't ping us

Wait for help after asking your question or open a #🎫│make-a-ticket

[cedar grove]

Hello

Can u guys help ple

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[cedar grove]

So I made a ticket but it not show in channel

It is not my server

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[cedar grove]

No

[gilded verge]

Hey, It's best to watch the video because then you can see what else needs to be done to send the panel to the channel or what has not been done

@cedar grove, I noticed you opened a ticket and didn't write anything. If it applies to the same case and you already have a solution here, please close the ticket

[quick olive]

How do I check transcripts?

[leaden cradle]

Hi,does someone know how I show the reason why the ticket are open,here ?

[granite fog]

help I would like help please I can't get it even though I watched a tutorial to do this photo trick can someone help me please (French people if possible) thank you very much and have a nice day 😘

[quasi cliff]

You can add {reason} in the Ticket Message. [It will work only if users create using $new]

[quasi cliff]

That's not related to TT bot, looks like wrong place

[rustic gale]

In your dashboard, in your ticket's Settings -> Ticket Options -> Edit Ticket Message. There you can edit the message

[leaden cradle]

Oh thanks !

[jade topaz]

New issue I’m having… when I use the “Change other support team permissions when claimed
Edit Support Team Permissions” feature to deny other support the chance to see the other support team members claimed tickets, it also denies the claimers (also on support team) ability to see the ticket anymore (when it moves to closed state)

[rustic gale]

Huh hmm.

Might take me a while to get to this

[spiral bay]

is it possible to auto give a role to a user if they have an opened ticket?

[jade topaz]

No worries I understand

[granite fog]

oh shit sorry

[spiral bay]

it looks like https://serverstatsbot.com/

[rustic gale]

Not with Ticket Tool, no. Maybe a custom bot

[patent prawn]

how do you add tickets in my server? The dashboard isnt working or helping

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[rustic gale]

Look at

$help send

[humble sequoia]

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

[rustic gale]

Also look at

[humble sequoia]

====== FAQ ======

If a question interests you run the command to see the answer.

Q: What is the prefix and how do I change it?

A: $help prefix

Q: How do I let my support team see into a ticket?

A: $help support

Q: How do I make a ticket ping my support when it's created?

A: $help ping

Q: How do I set a transcript channel?

A: $help transcript

Q: How do I limit the number of tickets a user can create?

A: $help limit

Q: How do I set what category tickets are created in?

A: $help category

Q: How do I set what category tickets are moved to when closed?

A: $help closed

Q: How do I set a custom reaction?

A: $help reaction

Q: How do I set the permissions for the tickets?

A: $help perms

Q: How do I create a panel?

A: $help panel

Q: How do I get the panel in my discord?

A: $help send

Q: How do I add or remove users from a ticket?

A: $help add

Q: Ticket Tool isn't responding to my commands, How do I fix it?

A: $help offline

Q: How does the claim command work?

A: $help claim

[slender minnow]

@hallow wind bot commands should be used in #🤖│bot-spam

[hallow wind]

yeah yreah

[lavish ibex]

is the dashboard down rn?

[fallow ingot]

Nope shouldn’t be.

Are you experiencing any issues?

[lavish ibex]

🤔 my internet is dying then ig

hmmmm nop

the dashboard is not loading...

[fallow ingot]

Are you getting any error?

[lavish ibex]

nope

just taking a lot of time

[fallow ingot]

Can I see a screenshot?

[lavish ibex]

its stuck rn

3 mins ago I got server error (that cloudflare thingy where it can't contact tickettool)

oh there

do I ping you?

oh hi

[fallow ingot]

Hmm there seems to be something going on

[lavish ibex]

yeep

[fallow ingot]

I honestly don’t have a clue about all that stuff lmao.

It seems at the minute only you are experiencing this. We haven’t had any other ticket tool users come forward and report this.

[lavish ibex]

pain

[fallow ingot]

Can you try using another browser?

[lavish ibex]

sure.

it fixed itself on Safari when I opened it on google chrome. Now its working on both browsers... what even XD

[fallow ingot]

lol

It’s technology

Let us know if you need anything else :)

[lavish ibex]

btw a lil help

[fallow ingot]

?

[lavish ibex]

how do I use the command $new

Can I have it open a ticket in a particular panel as well?

[jade topaz]

hello i need some help

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[jade topaz]

So im teaching someone how to handle tickets and they can transcript but they cannot delete the tickert.

[fallow ingot]

You need to select a channel for ticket tool to monitor

Have you done that?

[fallow ingot]

What’s the delete button settings like?

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[lavish ibex]

I'm not sure how to do that.

what I plan to do is
have a bot that will send this in a private channel
$new @user

and ticket tool will create the ticket in the category. Now I'm sure how to do this.

[fallow ingot]

You would have to do that in the channel set to monitor

[lavish ibex]

and how do I set that?

[fallow ingot]

Dashboard > Panel Configs > Settings > Command Style Tickets

[lavish ibex]

oooooooo, lemmi explore. Thanks!

[fallow ingot]

Are they set as support team or additional roles?

[fallow ingot]

Sure, let me know how it goes :)

[jade topaz]

support team

actually both

but i added them as additional roles after they couldnt delete

[fallow ingot]

Hmm

What’s the server ID?

[jade topaz]

lemme see

950916109865988136

[fallow ingot]

Remove the additional roles and try again.

Also, your global ticket limit is set to 5.

If this issue still persists please open a ticket, as I’ve got to go :/

[jade topaz]

this?

I also have another question, How do i make the ticket appear under a category and not go to the top?

[eager cargo]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[orchid tulip]

How do I setup the bot

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[orchid tulip]

I know but I want to setup the bot ticket

Like what’s command for it

[jade topaz]

GO to the dashboard, go to panel configs and create a panel

[jade topaz]

how do i invite the premium bot?

@scenic plinth

[gilded verge]

Yup, rule 4 on #📂│information
Check this:

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[jade topaz]

alright sorry mate myb innit

thanks

tf

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

You're welcome 😊

[humble lotus]

H

[jade topaz]

so how do you make it where everyone cant see the ticket?

[rustic gale]

By denying everyone the Read Messages permission

[jade topaz]

oh alright

thanks @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[rustic gale]

@jade topaz Check this out, it's under Edit Everyone Opened Permissions

You'll need to also edit the Everyone Closed Permissions though

[pulsar knoll]

HELP PLEASE: How can I automatically add specific people in every ticket that will be created? thanks

[rustic gale]

Do you mean adding a specific person to a ticket? That's the $add command

Oh wait. You mean having a person that is automatically added to every new ticket

Create a role for them and then add that role to Additional Roles

[ruby geyser]

hallo, is the green in the embed or color embed change able :)

[rustic gale]

Yes, if you're a premium subscriber

[ruby geyser]

how can i change it?

[pulsar knoll]

Hello yes that's what I meant, how to do it automatically

[ruby geyser]

that's what i'm having trouble with

[pulsar knoll]

So That I won't have to manually add the admin people belong in each ticket

[rustic gale]

In your dashboard, in your ticket's settings -> Panel Options -> Edit Panel Message, look for a field that says Color

Note that after the color is changed you will have to resend the panel

$help send

[humble sequoia]

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

[ruby geyser]

thank you so much, this helps me so bad, i've been stuck here for ages, thank you so much 😊 ❤️

[iron night]

Gave +1 Rep to @rustic gale

[rustic gale]

Is it admins you want to add? Make them Support Team Roles instead

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[pulsar knoll]

I can's see people in the list

[rustic gale]

Because you can't add individual people to it

Only roles

Make a role for the people you want to add, then add the role to the list

[pulsar knoll]

Gotit Thank you @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[pulsar knoll]

How will I know if the message has been seen by the member? is there such feature? like in messenge and telegram

[rustic gale]

Not a thing on Discord currently

[pulsar knoll]

hope someday

[stark willow]

guys can anyone hlep me how i can do that on my ticket?

[rustic gale]

Looks like emojis enabled and no button text

[stark willow]

where

[rustic gale]

Okay, so, broadly:

• Create a bunch of different panels
• For each panel, enter Button Options -> Create Ticket Settings
• Put an emoji in the Emoji field
• Make sure the Button Text field is empty
• Once you've done this for all panels, send them as a multipanel

[lucid meteor]

Hello, please tell me how to solve the problem, the administrator and the server creator can open a ticket, other people do not, although the role has been added

[stark willow]

@rustic gale i mean

how i can put a 4 button on 1

[rustic gale]

That's a multipanel

[stark willow]

yea but how

[humble sequoia]

Multipanels

Multipanels are panels with multiple buttons attached to them.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

You can also watch this video tutorial.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[rustic gale]

Take a look at these guides

[rustic gale]

What do you mean “the role has been added”?

[stark willow]

okay thanks you @rustic gale ❤️

[iron night]

Gave +1 Rep to @rustic gale

[stark willow]

how i can put Thorn:1000610008284794880 on EMOji

[rustic gale]

Oh. Customizing the emoji is a premium feature

[stark willow]

yea ik i have 7 day trial

[rustic gale]

start typing Thorn and it should show up among the results, if it's from a server the bot is in

[short trail]

how i ping the a person and role in the created ticket message

[humble sequoia]

━━ moved to ticket ━━

[stark willow]

@rustic gale i want like that

on embed

[rustic gale]

Ticket Options -> Edit Ticket Message

[stark willow]

{@Rank}

[rustic gale]

“moved to ticket” means their question was moved to a ticket btw

[stark willow]

ok wait

oh ;-;

that on ticket

[rustic gale]

Anyway. In Edit Ticket Message, edit the field called Embed Description

[stark willow]

i mean like that but i want the emoji on the right

[rustic gale]

Oh, insert them with their IDs

[stark willow]

like that

[rustic gale]

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

Examples:

Server ID: $id ➝ 509192800865353738
Roles: $id @Role ➝ @humble sequoia
Channel: $id #channel ➝ #🤖│bot-spam
User: $id @user ➝ @copper owl
Emoji: $id ➝ ![ttonline](https://cdn.discordapp.com/emojis/818757771310792704.webp?size=128 "ttonline")

[stark willow]

okay ty

ty @rustic gale

[iron night]

Gave +1 Rep to @rustic gale

[vernal wave]

Hey, my tickets keep changing their name from the original ticket name (e.g. character1-application-0001) to my name when closed (e.g. stonemercy-application-0001-closed)

How can I make it so it keeps the original name but adds closed to the end of it when its closed?

[gilded verge]

Hey, can you show us your Ticket Options ? (Panel Configs->Panel Settings)
Exactly like this:

[vernal wave]

This is the latest attempt but I've also tried {author.nickname}-application-{count}-closed

[gilded verge]

so you want this when open:

and this when closed: ?

[vernal wave]

pretty much yeah

[gilded verge]

In Ticket Opened channel name I use: {author.name}-application-{count}
and in Ticket Closed channel name I use: {author.name}-application-{count}-closed

[vernal wave]

huh, thought that didnt work last time, I'll give it another shot

[gilded verge]

ou, uhm, you used a variable {author.nickname} but I use {author.name}, little difference 😳

[vernal wave]

still changes to my name upon closing 🤷‍♂️

[gilded verge]

if you are using the {author.name} variable and you opened the ticket then your name will be there 😳

unless I made a mistake, wait 🤔

[vernal wave]

I didn't open it, I used an alt account with the username "Test User"

Could it be the viewing permissions when closed? I know users cant view it when it's closed

[gilded verge]

@vernal wave, I wanted to apologize to you for misleading. I just checked it out, so I'm sorry. Use a variable {ticket.user.name}

[vernal wave]

worked flawless, dw about apologizing, we're only human 😉

ty @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

You're welcome 😊

Hey, need some help?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[gilded verge]

Please describe exactly what you need help with

[boreal pine]

where i can find closed tickets

if i haven't closed it with Transcript ?

[gilded verge]

I'm sorry but I don't understand what you are asking. Please try again and stop sending DM's 😕

[boreal pine]

anyone can help me please?

[gilded verge]

If you did not save the transcript with the button or command, then unfortunately it is not possible to see it 😳

[boreal pine]

ok

thanks so much

thanks @gilded verge

[iron night]

Gave +1 Rep to @gilded verge

[gilded verge]

You're welcome 😊

[boreal pine]

are u real person or bot?

[keen locust]

he is real trust me

[gilded verge]

This does not apply to help, if you want to ask about it please go to the channel #💬│general-chat

[boreal pine]

ok

[glad blaze]

do this cost money

[gilded verge]

You've opened a ticket, please use that channel 🥺

[humble sequoia]

━━ moved to ticket ━━

[prime thistle]

how to make it like this, like the name on there rather than just "Create ticket" written there by default

couldnt find it so asked here ( I am a premium user )

like i want to make like this

[quasi cliff]

https://i.imgur.com/5rrNPVI.gif

[quasi cliff]

Check this out ^
You need to change the Button Text

[jade topaz]

how to set if i want bot reanme channel that the user name who claimed the tickets

@quasi cliff

[quasi cliff]

https://i.imgur.com/HcXfJyZ.gif

[quasi cliff]

[jade topaz]

no

[quasi cliff]

Claiming is a Premium Feature

[jade topaz]

i need ticket rename to

Claimed !-ItsMafia

if i claim the ticket

[quasi cliff]

Do you have premium?

[jade topaz]

my friend

have

[quasi cliff]

Set the name as Claimed-{author.name}

[muted saffron]

Why Can't I creat a ticket?

It's not working

[jade topaz]

Its down

[muted saffron]

Ok 👌

When will it be up?

[true tundra]

so I want my friend to see the Tickets but I don't want to give him Admin yet how do I make it so he can see all the tickets?

[humble sequoia]

━━ moved to ticket ━━

[chrome geyser]

Hello. Someone know how to add the claim buton ?

[gilded verge]

Hey, I'm not sure but I think you opened a ticket 🤔

[chrome geyser]

yes

[gilded verge]

so please ask on ticket 😕

[gentle jungle]

How do I add more than one button in a Ticket Tool message?

https://cdn.discordapp.com/attachments/1001199773992370266/1001199895174185010/unknown.png

[humble sequoia]

Multipanels

Multipanels are panels with multiple buttons attached to them.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

You can also watch this video tutorial.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

You can also watch this video tutorial.

[quasi cliff]

[gentle jungle]

How do I change the name of the button and specify a Category

[quasi cliff]

Simply change the Button Text

https://i.imgur.com/5rrNPVI.gif

[gentle jungle]

I want to put each Putin a special name for it

how ?

[quasi cliff]

You need to change Text for all buttons of all panels

[gentle jungle]

For example, each Putin has a special name for her, how do I do it for myself?

[late sequoia]

i wanna buy cheat for apex legens. cab someone help me ?

[rustic gale]

You're in the wrong server for that

[quasi cliff]

What exactly do you mean

"each Putin has a special name for her"

[rustic gale]

Probably meant button rather than Putin

[quasi cliff]

🤔 her

Looks like they are translating

[rustic gale]

each button has a special name on it

[rustic gale]

What you need to do is enter the panel's Settings, look under Button Options -> Create Ticket Settings, then change the Button Text

You do that for every panel

Then when you're done, you resend the whole panel, like this

$help send

[humble sequoia]

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

[gentle jungle]

I want to make a unique name for each button and its own Category

[gentle jungle]

@rustic gale

how ??

[rustic gale]

Categories are set up in Category Options

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[rustic gale]

First you create the category on your server, then you add it to Category Open in the dashboard

[robust sandal]

لتعيين فئة مفتوحة، انتقل إلى لوحة المعلومات -> تكوينات -> الإعدادات -> خيارات الفئة -> الفئة مفتوحة

English (en) → Arabic (ar)

[versed notch]

$help

[scenic plinth]

#🤖│bot-spam

[versed notch]

$help setup

[versed notch]

Ok sorry

[scenic plinth]

I'll leave it for now, use other commands in #🤖│bot-spam. Next is a warn.

[gentle jungle]

I put one button and set its own Category and there are two buttons

who .??

[rustic gale]

Remove the attached panel

Then send the panel again

[gentle jungle]

how ?

[glass estuary]

I may be losing it but I could not find it for the life of me, but just wondering if you create multiple panel buttons and a member creates a ticket with one of those buttons, is there a way to assign a default string to help staff easily identify that said ticket was created from a particular button?

i.e.: Panel buttons like in your #🎫│make-a-ticket channel are [English], [Francias], etc. so when say a user opens a ticket via [English], the ticket channel would auto create with the included prefix as such: #eng-ticket-xxx

I hope that wasn't too confusing but I could not find such a feature if it does exist?

[rustic gale]

it does, but it's premium

[glass estuary]

Thank you Outsider. Mind directing me to where that premium option is located?

[rustic gale]

In your dashboard, open your ticket's Settings -> Look under Ticket Options -> Ticket (Opened/Closed) Channel Name

[glass estuary]

Good grief, I really feel extra special today 🤪

thanks @rustic gale you sold me on premium just by your rapid response. Someone in charge make sure this team member is always taken care of ❤️

[iron night]

Gave +1 Rep to @rustic gale

[glass estuary]

/ stands on the street corner with a sign that says "need to keep my word if you can spare your change" xD

[quasi cliff]

/ Helps on the street: You can vote to get premium.

[jade topaz]

Hi there, today I've deleted a ticket in which I'd like to see the transcript because a user opened a PayPal dispute about it

[quasi cliff]

Do you guys have Auto-Transcript enabled

We as Ticket Tool do not save any Transcript at our end

[jade topaz]

Well, I suppose not so

Not anything like last 24 hours it's saved?

[glass estuary]

Haha, it was a lame attempt at a joke, it's too hot to stand on the street corner. I'm signing up now and skipping the heat out there 🤣

Besides, I don't vote because politics suck just like all of the presidents 😛

[quasi cliff]

All the transcripts are saved in your server channel itself (if enabled) ONLY

[jade topaz]

I can't even find where it should be enabled

It was enabled in 2019, I'm sure of it

but somehow it's turned off now

[quasi cliff]

Auto-Transcript is a Premium Feature

[balmy ridge]

Hi, before I open a ticket may be someone has the info on this. I'm looking for 2 things: 1. Is it possible to re-order panels? and 2. I can't seem to find how to only allow A panel for A role. I use multi panel and I want some only usable by certain roles. Thank you

[jade topaz]

God damnit

[quasi cliff]

Select the A role for Allowed Roles

https://i.imgur.com/P90LV5F.gif

What exactly do you mean by re-order panels

Like re-arranging the Create Button?

[balmy ridge]

I did that and it still shows for the ones I disallowed. And rearrange like I have 4 panels and I created a new one but want the button to now be let's say second

[quasi cliff]

You can't hide the buttons but other's shouldn't be able to use them

[balmy ridge]

ah ok

[quasi cliff]

I'm not very sure about re-arranging but try adding the Panels to Multi-Panel column again in that sequence

Or actually you can use the command

So suppose you already have the panels listed as 1,2,3,4 and now you want to add Panel 5 between 1 and 2. Simply use $panel 1 5 2 3 4

[balmy ridge]

You were correct. That worked. Thank you 🙂

[iron night]

Gave +1 Rep to @quasi cliff

[quasi cliff]

If you require any further information, let me know.

[next umbra]

hey i need a little help, i made a new mod role and added it to this part of the settings (in the sc) but any new tickets still don't have the role added 😅

[quaint walrus]

Hi, so I'm just wondering if this has been addressed already or not but does Ticket Tool have any plans to use slash commands in the future since custom prefixes will no longer work soon due to Discord disallowing bots from reading message content?

Edit: Answer is yes. ETA not given but will come in the next bot update.

[next umbra]

wait nvm i found what i missed lmao

[rustic gale]

Discord isn't going to disallow bots from reading message content, it's going to make reading message content a “privileged intent” for which you have to apply

But yes, slash commands will be a thing on the next update

[feral rover]

hi, how do i open a closed ticket please, ty

[unreal pike]

Best regards to the support, I contact them to ask how I can ping a role (staff)

@eager cargo

[prime bridge]

Mike•#8149 has been warned!
They were notified via dms.

[unreal pike]

Ok…

[unreal pike]

?

[raw skiff]

can an admin check out my server?

ticket tool is completely bugging out, sometimes it doesnt send the panel, othertimens it makes like 10 panels with the same ID, and other times u cant delete a ticket

[tranquil badger]

Can you add a screenshot?

[raw skiff]

ticket bot is lagging horribly on the server even though its premium

its unusable

[raw skiff]

-?

[mystic mica]

Are you sure that's created by ticket tool?

[raw skiff]

postitive

[raw skiff]

tickets are very delayed

[ionic marten]

oke

[prime yacht]

Sorry for the inconvenience, it would be fixed soon.

[steep brook]

why is ticket tool offline in my server??

[gloomy epoch]

It's now online

[steep brook]

okay

[lucid orbit]

Thanks

[iron night]

Gave +1 Rep to @gloomy epoch

[steep brook]

wait not yet for me

[gloomy epoch]

You are probably not on the same shard

Just wait a few minutes

[short geyser]

Anyone help me I added ticket tool to my server but when I press manage server it says “it looks like ticket tool is in any of ur server” when it is

[jade topaz]

Why the bot is offline only on my server

My ticket tool is in my server online, but when i press create ticket it says interaction failed

[ripe spear]

My ticket tool is in my server offline, but when i press create ticket it says interaction failed

[jade topaz]

Me too

Why?
Support team?

😂 😂 😂

[solar breach]

Hi everyone! I have ticket tool premium but in my server it’s saying “this server isn’t active”? Is this due to the outage?

[pulsar knoll]

HELP: How can I enable to create more tickets per person?

[scenic plinth]

Ticket Tool Offline Resolved

[rustic gale]

There's two limits to how many tickets a user can create. There's a global limit and a per-panel limit

The global limit is set in the dashboard -> left sidebar -> Server Configs -> look for an option called Global Ticket Limit

[pulsar knoll]

thank you

[rustic gale]

The ticket limit for each panel is set in General Options in that panel's Settings

There's an option called Ticket Limit there

[jade topaz]

How do i add a ticket to my server

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[lofty sundial]

How i add another person to ticket

[gilded verge]

On ticket channel, use command $add @mention-user or $add userID | Example:
$add @gilded verge
$add 334671104704774154

[vocal ravine]

How do I setup the bot

[fathom wolf]

i have this selected but when someone creates a ticket, it doesnt ping the roles

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup;
You can also watch this video tutorial.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[gilded verge]

@vocal ravine, check

[fallow forge]

how to fix it? Crashes after launching three accounts

ru: как это починить? Вылазит после запуска трех аккаунтов

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[gilded verge]

Hey @fathom wolf, it doesn't work that way. When you add a role to the Support Team Roles, that means that the role gets access to tickets 😄
Check both, then add mention to Message Text.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[gilded verge]

@fallow forge, wrong server

[fathom wolf]

wow this is so common yall had do make a embed for it 💀

[fathom wolf]

i dont think u understood

when i create a ticket

a channel gets created

but it doesnt ping the roles

i already have my pannel set up

[gilded verge]

Please try to read my message again 🥺

[fathom wolf]

yeah i get that but how do i make it ping roles when someone opens a ticket

"For mentioning a role you can use one out of three options"

where????

[gilded verge]

did you check it? 😳

[fathom wolf]

where are these options???

yes 3 times

[gilded verge]

and then you put the mentions here?

[fathom wolf]

all its telling me is the deffinition of mentioning and "use this"

thank you

[shut shadow]

Is it possible to integrate two ticket tools in one discord server?

[humble sequoia]

━━ moved to ticket ━━

[spare fog]

Hi guys, so I set up a panel right now and my support role doesn't have permission to close or delete tickets via button. Is there any way to disable the "$close" and "$delete" commands for them too?

[rustic gale]

Look in Command Configs in your dashboard

There you can set up perms individually for each command

[dapper dome]

Is there going to be a future option for people to create tickets anonymously? I know there currently is not one so I'm curious if that is something in the works or could be in the works one day?

[slender minnow]

Hey Seraph, there is no confirmation and/or eta for any updates. However, you can suggest your ideas through #🤖│bot-spam

Also, any spoilers will be posted 😉

[dapper dome]

there seems to be a lot of crime going on in bot-spam >.>

[jade topaz]

how to move a ticket to ticket chanel

@slender minnow

[slender minnow]

please do not ping me for support

if you need help you can wait here for someone to respond or open a ticket through #🎫│make-a-ticket

[jade topaz]

oh sorry

[slender minnow]

no worries

[humble sequoia]

━━ moved to ticket ━━

[dire basalt]

I have this issue, anyone else have the same issue

[gilded verge]

Hey, looks like the panel doesn't exist. As far as I know, the solution is to create a new panel and send it to the channel 🤔

However, if you see that this panel is in Panel Configs, try to duplicate it and then send the panel to the channel ^-^

[dire basalt]

Okay thank!

[honest crown]

Hello

How can I list open tickets?

[rustic gale]

List open tickets?

[honest crown]

On the dashboard 4 tickets are listed as open. But only 1 shown in discord

[rustic gale]

Oh

Make sure you've expanded all categories in your channel list and Hide Muted Channels is disabled

[honest crown]

All are expande and no hides

[rustic gale]

Weird things can happen to the count if you hard delete the channels (right-click + Delete Channel) instead of deleting the tickets (Delete button or $delete command)

Try creating a new ticket and see if that refreshes the count

[jade topaz]

Hi. Im looking for a team member. I need a little help

[gilded verge]

deleted message 😳
Sorry, I didn't notice you already opened your ticket.

[frigid sedge]

hi, i kicked my ticket tool premium so i can re -invite it but now it says interaction failed, i also dont see the ticket tool with the gold icon

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[gilded verge]

Hey @frigid sedge, please make sure the bot has permissions to a given channel. If so, send the panel to the channel again.

[quaint walrus]

Omy gosh, I'm sorry! I totally missed this reply and just now saw it as I went back to edit my question. 😓

Thank you for answering my question twice. 🥲

[edgy badge]

Hi does anyone know if i can view any of my support tickets have been closed

[jade topaz]

can i get prem subscriber

my servers id is 713213895073857548

[quasi portal]

Hello, where can I find the option to auto-delete closed ticket?

[rustic gale]

It's called Two-Step Ticket and it's in General Options in your ticket's Settings

If it's enabled, when you close a ticket a delete button appears that lets you delete it

If it's disabled, a ticket will automatically get deleted after a few seconds when it's closed.

[half quiver]

@rustic gale hey, when delete tickets they won't delete

whoops sorry

[rustic gale]

What error do you get?

[half quiver]

idk but it doesn't give error it's just not deleting the tickets

it was doing it previously but i think its broken niw

[rustic gale]

Type $debug in there and let's see what happens

[half quiver]

oki

[rustic gale]

Huh.

[half quiver]

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/1001704369147887616