🆔・tickets-customer-care

[last garden]

Conversation ID: #1854532

[sly valley]

1860574

[tall granite]

#1854591

[rustic nimbus]

#1837263

[sly valley]

ID: 1862032

[last garden]

@steady dome @rustic helm @knotty stream Conversation ID: #1854532

[neon magnet]

Please don't tag staff. Someone will get to your ticket shortly. Thanks!

[ornate kettle]

Still no one get back to me Please help I'm waiting for over a month

[vague pollen]

My account is blocked and am unable to play.. my ID is ca300e0.. please make it work.. am unable to get the rewards

[signal totem]

Conversation ID: #1860902

[final adder]

ID: #1864636

[odd stump]

Conversation ID: #1815906

[summer gust]

Conversation ID: #1865987

[odd stump]

Conversation ID: #1864533

[celest prism]

Conversation ID: #1866121

[ornate kettle]

Conversation ID: #1860673

[amber thorn]

Conversation ID:#1864612

[ionic delta]

Conversation ID:#1867358

[last estuary]

Bruh
My ticket has been removed on Friday but still no answer why?

[elfin delta]

Entry ID: 110349521

[odd stump]

Conversation ID: #1864533

[pulsar canyon]

Please stop playing around and fix the bug, it has been 3 months now and that is just a shame. Because of the that issue i’m still not able to play the multiplayer games, which makes me behind all my club mates
Ticket
ID: 1768857

[whole hamlet]

PLAYER ID 3c9b7ba
معرف اللاعب 3c9b7ba

[glacial pelican]

Uh, I just made myself a new Nintendo switch profile using my alt Nintendo account, after clearing the first season and the first set of free cards, I clicked on the rename thing, used the free first time name change and instead of changing to what I entered (Onion Knight III) it gave me a Driver XXXX tag instead and is expecting me to now use 30 tokens...

Update... The chosen name appeared after I unlocked and joined a Club.

[rocky knot]

They never respond don't waste you time i upload my ticket several month ago they just ignore everyone.

[sly valley]

I can't start multiplayer for several days now, please help

[celest prism]

Same here

[rustic bluff]

ID: 1859368 pls its been forever

[frail tendon]

same

[pale ridge]

Conversation ID: #1870343 Can't play MP on FB

[sly valley]

Don't even try to get help, they will never respond

[last estuary]

Hey my Friday ticket isn't yet responded...why?
It's been literally one week since I created the ticket on Monday

[mellow depot]

Conversation ID: #1868929, i can't use my controller! Please help, I'm waiting and waiting and waiting...

[neon magnet]

Hey! Could you reshare your ticket ID?

[rocky knot]

I want to know what wrong with me i created ticket over a month ago. Still no responce

[neon magnet]

Please reshare the ID

[spark isle]

@neon magnet
Conversation ID: #1856782
Conversation ID: #1863406

[shut harness]

Conversation ID: #1870545

[celest prism]

Conversation ID: #1866121 you know there is a problem with MP and days go by and nothing done ! @neon magnet please help us !

[last estuary]

Yes
#1855839

[little moon]

My conversation ID is 1872802. I’m on iOS.

[frail tendon]

ID: #1865505 i cant play mp on facebook

[tender cove]

Conversation ID: 1873406

[pale ridge]

@neon magnet So many people have the same connection issue for MP, please fix it

[lone shadow]

ID#1869920

[rocky knot]

Well still no responce i don't think they help, guys look they way he ignore us emabarrassing staff from gameloft

[neon magnet]

The tickets will be escalated shortly

[spark isle]

Bro you always tell shortly, tell me when you do. I'm out of myself

[remote hare]

Please solve.
Conversation ID: 1874902
@neon magnet

[odd stump]

Conversation ID: #1864533

[pulsar canyon]

@neon magnet please stop ignoring people in here,and stop repeating the same answers that are not really giving any solutions to the bugs we have been facing for months

[pale ridge]

Yea, can you please relay to your ''team'' that MP on FB gaming is broken

[celest prism]

Conversation ID: #186612 6 days and GL just ignores the problem, cant connect MP on Facebook !now can't finish Missions !

[neon fjord]

#1385566

[modest quarry]

Conversation ID: #1868481

[pale ridge]

I'm facing the same issue @neon magnet This is an issue for all FB users

[fathom saddle]

Network sync is disabled in some races. I'm from Russia. ID 8091596

[elfin delta]

Any update on Entry ID: 110349521?

[pure chasm]

Some help please Conversation ID: #1844726 from 20-10

[neon magnet]

The team is investigating all FB related issues, it seems to be on the side of the platform itself.

[tawdry bloom]

Conversation I'd : #1880490
I'm facing Multiplayer network issue.

[safe sand]

Also have a multiplayer network issue it been going on for a few days now

[graceful sparrow]

Conversation ID: #1859192
I've been BANNED and i need you to revoke it. All i have is an automatic message from custom care.

[placid owl]

Conversation ID: #1881470

Problem: Did not received Clash placement rewards (25%). Did not receive any Clash coins, clash tokens or normal tokens for the effort.

@neon magnet

[lone shadow]

@lone shadow conversation ID #1869920

[neon magnet]

The tickets will be escalated, thanks all!

[celest prism]

Conversation ID: #1866121 , cant connect MP on Facebook ! 7 DAYS !!!

[wild bolt]

Conversation ID: #1882351 advised fixed not yet fixed.

[neon magnet]

You got an answer 4 hours ago. Can you please confirm now that it's still not fixed on your end?

[neon magnet]

There's a digit missing

[neon magnet]

Please reply to the automated message you received and ask once again for reevaluation.

[neon magnet]

Please respond to the same ticket in email with further screenshots/details.

[neon magnet]

Please respond to the email and give more details.

[neon magnet]

Please respond to the email with more details

[neon magnet]

Please respond to your last received email with more info about both accounts.

[safe quiver]

Conversation ID : #1883314

I was unfairly banned, I don't do anything wrong and this afternoon I open the game and soon I've never had a 7 or 14 day warning now I'm permanently banned and I've never done anything wrong in this game

[celest prism]

Conversation ID: #1866121

[pale ridge]

@neon magnet This is not only his issue? Can you just let the team fix it? 1867025

[final adder]

Conversation ID: #1864636. I can get more answers out of a brick wall.

[soft swan]

@neon magnet

[tall granite]

I did

[sly valley]

Conversation ID: #1884460

[summer gust]

Conversation ID: #1865987. Please help me out It'd already been a week since my request. @neon magnet

[mellow depot]

@neon magnet Conversation ID: #1868929
Please, can you check if anything is going on with my request?

[sly valley]

What should I do if my account is banned permanently

[wintry karma]

@neon magnet
Conversation ID: #1884723

SERVER ERROR
COULD NOT EXECUTE ACTION ON THE SERVER (2)

[brazen trench]

Conversation ID: 1874407
MP Rewards not receiving & A9 bank is been not working since launch

[full topaz]

ID 1886885

[stray shore]

How to switch from android to iOS

[neon magnet]

Open a customer care ticket

[brittle ivy]

Conversation ID: #6416067

[neon magnet]

I can't find a ticket with this conversation ID

[safe quiver]

Conversation ID: #1883314 account banned

[shy lily]

Converstation ID: #1882533 accidental tokens spent.

[mellow depot]

@neon magnet

[wintry karma]

@neon magnet
and can you check my Player ID : 0c9582

is it still exist in the game? or it was removed?

[lone shadow]

#1888138 please it's not fun without any answer for one week, can't login and legend pass is going to expired bro

[split flicker]

Conversation ID: #1881265, It's been over 72 hours and i am still not able to get my account back

[shy lily]

Please message soon @neon magnet

[delicate grove]

Hi there just been playing multiplayer in the silver league & 6 out of 8 cars were gold level, this is not supposed to happen as i cant race a silver race with a gold level car, if you cantr select a car to race and somebody is using a level not allowed is it not cheating.

[neon magnet]

This isn't cheating, it's just how multiplayer works. The rating was similar to yours due to those opponents having lost many games, and they would likely demote to silver if they lost that race. On the flip side, if you meet gold cars in your silver games, it means that you are close to gold and could advance a lot if you perform well in that race.

To reiterate, matchmaking works based on rank, not just league.

[pulsar canyon]

Updates plz on my ticket ID #1768857

[mellow depot]

Thanks for nothing bruh..

[shy lily]

Please respond Converstation ID: #1882533 accidental tokens spent.

[sly valley]

It’s been 5days and the didn’t replied yet but I also send them the ticket Id and also what will be the process and how long will it take after they reply me what will they do and will it unban me because I got permanently bann without getting a 14 day bann first which is unfair.

[chilly pagoda]

Hello . I am trying to apply to wild card contest but the page which has invite link for discord server I am not able to scroll down and verify the join. Please help.

[weak crescent]

use laptop thats what i did.

[spark swan]

greetings ..i had an unsolved issue over a month that prevents me to play multiplayer and gain rewords... im playing legend on windows platform and once i changed country to EGYPT multiplayer loading forever and no candidates found... it tried troubleshooting all the ways even i changed my windows and install the game again .. i contacted support many times but no respond...

[shy lily]

Please respond

[lone shadow]

I bought the legend pass and can't login for 10 days without any customer care, unfortunately, my club can't switch the manager to other clubmates bc I can't kick myself first, rofl

[neon magnet]

The ticket will be answered today most likely, thank you for your patience

[safe quiver]

my account was banned 5 days ago, since friday I had already made a ticket and so far they have not responded, I just want to know if my account can come back because I don't do anything wrong, I've been playing for 4 years honestly and spending money on the game -_-

[sly valley]

Is this the correct place to ask for removing the fps cap for my phone (pixel 7)

[white patio]

Conversation ID: 1889399

[sly valley]

Yea bro maybe they will answer it depends on them when but people say they answer your ticket within a week mine is also bann and it’s been 5 days

[quartz fractal]

hello can someone look into my request Conversation ID: #1864478
its been 2 weeks and my account is close to getting lost
cause of the windows-steam transfer issue , thank you 🙏

[near nimbus]

Account lost?

[lone timber]

@neon magnet my Conversation ID: #1892685

[rugged talon]

I've reinstalled the game and my progress is lost

[sly valley]

My account was banned but I got banned permanently without getting a 14 day ban which is unfair it’s been 7 days now My Conversation ID: #1892389

[dense moth]

conversation ID : 1796866

[undone pine]

Conversation ID: #1890888

[silver wigeon]

Try pinging codin (write @neon magnet )

[sly valley]

How

[pale ridge]

#1895026 No compensation received

[clever basin]

@neon magnet Conversation ID: #1895311

[sly valley]

@neon magnet My account was banned but I got banned permanently without getting a 14 day ban which is unfair it’s been 8days now My Conversation ID: #1892389

[twin linden]

i am on windows 11 and unable to update the game , any suggestions ? the downloads stucks at 0% only

[lone shadow]

Most likely,there is no answer!!👀

[sly valley]

Please answer my Conversation ID: #1875790

[signal osprey]

@neon magnet Hello, My legend store did not refreshed at 2.30 pm IST today. I have raised in game ticket with conversation id 1895769. The problem has not been resolved yet. It is showing now 7.5 hrs more to refresh. This means if the problem is not resolved quickly, I might lose on the next refresh at 5.30 pm as well. Kindly solve this problem as soon as possible.

[wintry karma]

Conversation ID: #1884723

@neon magnet it's been a week still no reply

[tired tangle]

ID ddf1a5

Hello, I bought a bundle pass twice during the Black Friday season.

[elfin delta]

Any update on Entry ID: 110349521?

[undone pine]

Conversation ID: #1890888
When will custom service reply

[sharp snow]

Conversation ID: #1897752

I purchased car hunt pack 17 (Mazda furai) using Google Play balance and the balance got deducted but the game said payment failure and I didn't receive the pack.

Will I get the items or is it gone?

[sly valley]

My account is banned permanently unfairly without giving a 14day ban Conversation ID: #1892389

[blissful heath]

@neon magnet Hello i bought legend pass, but it disappeared id b8544 Switch

[glossy portal]

Email them from your switch and they will be asking you screenshot of the transaction ..my issue wad resolved within a day

[pulsar canyon]

I have received an email yesterday stating the multiplayer connection issue has be solved, yet it has not, the issue is still ongoing and i already removed the game and got it back but nothing happened. my ticket ID #1768857

[sly valley]

Hi! few days ago my asphalt 9 account was bann I deleted the game for storage reasons but after when I tried to install it back after sometime I forgot my Apple ID password so I installed the app form third party AppStore which was a hacked to 3rd party version I guess but when I got the first warning I deleted the third part version and installed the original game after recovering my password but I got permanently bann without getting a 14 days bann first which is unfair because as far as I know there is a 14day bann first and if it’s not unfair you guys should right it in your terms and conditions please unbann my account my 4 months of progress will be lost it was so hard for me please thanks. My Conversation ID: #1892389

[sly valley]

Hi, I bought an extension for a Pagi H BC for 10‘ooo chips - why do I Not get this item? You took my chips but you haven’t delivered? Screenshots in place as evidence but cannot post it here since the share button is disabled.
Solution?

[wintry karma]

@neon magnet hello sir

[sly valley]

Hi! few days ago my asphalt 9 account was bann I deleted the game for storage reasons but after when I tried to install it back after sometime I forgot my Apple ID password so I installed the app form third party AppStore which was a hacked to 3rd party version I guess but when I got the first warning I deleted the third part version and installed the original game after recovering my password but I got permanently bann without getting a 14 days bann first which is unfair because as far as I know there is a 14day bann first and if it’s not unfair you guys should right it in your terms and conditions please unbann my account my 4 months of progress will be lost it was so hard for me please thanks. My Conversation ID: #1892389

[shy wing]

bump
still no solution (or CS response) to our club leader... he even paid for the LP... entire club is missing rep, clash participation, etc
please escalate again, thank you

[sly valley]

Hi! few days ago my asphalt 9 account was bann I deleted the game for storage reasons but after when I tried to install it back after sometime I forgot my Apple ID password so I installed the app form third party AppStore which was a hacked to 3rd party version I guess but when I got the first warning I deleted the third part version and installed the original game after recovering my password but I got permanently bann without getting a 14 days bann first which is unfair because as far as I know there is a 14day bann first and if it’s not unfair you guys should right it in your terms and conditions please unbann my account my 4 months of progress will be lost it was so hard for me please thanks. My Conversation ID: #1892389

[pulsar canyon]

I have received an email yesterday stating the multiplayer connection issue has be solved, yet it has not, the issue is still ongoing and i already removed the game and got it back but nothing happened. my ticket ID #1768857

[neon magnet]

Please open a customer care ticket

[neon magnet]

Please open a Customer Care ticket

Everyone else, escalating today

[full karma]

Conversation ID: #1901741
About Multiplayer Pass Reward

[blissful heath]

Id #502119824 legend pass is not available

[clever basin]

Conversation ID: #1895311

[sly valley]

Ticket 1899053

I did

[neon magnet]

Please respond to the email with screenshots

[neon magnet]

Please respond to the email and state that you want to dispute the ban

[sly valley]

What do I say in email?

[neon magnet]

Just what I told you, that you disagree with the decision

[granite isle]

#1902464 GL, I submitted a case for a cheater in the clash. #1902464 is the conversion number. I emailed a screenshot as well. User is in a Shelby and runs nitro most of the race and is using accelerator hack to gain speed. I have run gold max cars that cannot run those times include the tvr. Please review because it’s impossible to proceed in clash when you cannot beat a cheaters time.

[timid copper]

hi

[quiet roost]

Customer care has not responded to my question for 42 days. Pls help I at least want the conversation closed even if I don’t get a response. Conversation ID: 1800972

[sly valley]

They didn’t answered the first email yet it’s been 11 days.

[neon magnet]

They sent you an email to which you had to reply..

[wintry karma]

Conversation ID: #1884723

@neon magnet it's already over a week, they still no reply. welp, can't deny this game are dead or they are not capable to solve this problem?

[neon magnet]

I already escalated your ticket, someone will reply today

[lone timber]

Hello my club clash final reword Last season not received
My club win with 25% and reward not being claimed

[brittle ivy]

Conversation ID: #1902222

[vale sorrel]

Hello, i have lost my season pass since friday, please help me for resolve the problem.

[neon magnet]

Please open a customer care ticket using the in-game button

[neon magnet]

You haven't described anything in the ticket, please respond to the email you received from Gameloft and explain what you want to do - transfer and details

[solid rain]

Conversation ID: #1901751
hi, the club races don't work for my club. it says that the races have started and doesn't allow anyone to join when they haven't and the person who started it has no one in the race lobby.

[sly valley]

Pls also do mine My Conversation ID: #1892389

[neon magnet]

Escalated

[neon magnet]

Also escalated yours now

[lone timber]

Conversation ID: #1903771
8928680
I didn't receive my clash
reward

[twin wigeon]

@copper canyon hi stephany , we have the same problem 2 friends of mine, ID 71662b and ID acd531 thanks a lot

[vale sorrel]

@neon magnet , yes i have send a conversation ID 502121256
and no new since. Thank you for your help

[shy flax]

@neon magnet @steady dome I still don't have my legend pass back. I bought it within the first 10 to 20 min when it was offered. I bought the $12 pass. My problem is even if you activate it, are you just going to give me the 1st 8 tiers or add 8 tiers to what I already have cuz I'm almost to tier 6. I just woke up and getting ready for work. So is this going to be day 5 without the pass when I paid for it? This is on the Switch.
ID is 20326d

[sly valley]

Thank you they will not unban on the detail I provided but I just wanted to know what they say about this

[twin wigeon]

@neon magnet hello, the pass is at 8 and 12 in my country but i paid 24 . My ID 320973 and the ticket number is 50140389733, thank s a lot

[sly valley]

Hi @neon magnet playing I’d 17d7f9 android level now ios id give

[sly valley]

@copper canyon
I paid the last season pass friday the 11th, but it doesn't work since. My player id is acd531.
Thanks.

[pulsar canyon]

@neon magnet ticket ID #1768857 i have received an email from your team stating that the issue on my multiplayers is cause by the fact i have an old version of the game on my PC !! This is funny because if you guys took time to check my details you’d see that i play the game of my IPhone 11 for almost a year now, and never used the PC or whatever . Now the issue is till in going , and still pending Real actions from a real pro to fixe it thank you.

[boreal wind]

Conversation ID: 1905908
Issue: legend pass not available

[wary lintel]

Hi, i would just like to know when it is likely for you handle the LP issues. I did got my apology mesaage on my email yesterday but i think this is maybe a faster way to get some info @copper canyon

[dawn saffron]

Conversation ID: #1903932
I wish to transfer my progress from windows to Android, but haven't received a reply from Gameloft yet. Would appreciate if I got a reply sooner
@neon magnet

[plucky maple]

conversation ID: #1904699
been having an issue with multiplayer not working for a bit over a week now as the game would sit at the finding players screen and not find anything at all
opened a support ticket and got no reply for 24 hours, and after seeing that some problems gets ignored for months im not willing to wait that much

[vale sorrel]

Conversation ID: #1902660
My pass is always lost,
Please reactive my pass

[summer gust]

Conversation ID: #1865987. Responded to the mail. Waiting for a response back. Please provide me an update @neon magnet

[sly valley]

They said they will not unban me

[odd stump]

Conversation ID: #1864533

[vestal venture]

hey does anyone here know why there is no ads pack for iOS???

[lone shadow]

Hi,Got a reply from Val by email on Nov.12th, unfortunately,it's not work,still can't login the game, and no more answer from email

[sleek star]

I have problems to start the game. I have a very good Internet service but always show me this message:

[sly valley]

Any update when game will be optimised for pixel 7 It's locked at 30 fps

[granite garden]

Conversation ID: #1896316
Bought BP last Friday, had issues which resulted in it been taken off my account, only received LP activation after 6 days. Not what I purchased. I’d like a refund please @copper canyon

[proud condor]

I’m trying to initiate a progress transfer from Android to IOS but I haven’t gotten a reply. I have no conversation id or ticket id @neon magnet

[blissful heath]

Id #502119824 legend pass issue not done

[neon magnet]

Have you requested from both devices as instructed?

[slender totem]

I didn't get a club reputation for the Clash.
We won and 25K Rep is due.
They gave it to everyone except me
ID of55f6

@neon magnet

the ticket is open: 1909437

[sly valley]

1909606

Posting here just in case I forget

[proud condor]

Yes i have

[wary lintel]

@copper canyon hello, i would just like to know when i can expect the LP issues to be resolved. My player ID is fdb78d and i sent out 2 tickets so far for my lost LP. I got a reply back that the issue has been solved but it apparently has not. It's been a week so it starts to get annoying...

[copper canyon]

your ID is not correct

[pulsar canyon]

@neon magnet you are attitude of ignoring all my previous messages is actually very rude. Please check my above messages and assist, you guys are giving me hard time for almost 4 months now, with no solution to my issue

[wary lintel]

@copper canyon sorry, my bad for switching up the letters. It's
fbd78d
Also thanks for the fast reply...

[lost needle]

@steady dome why I can't post any photos in a9 official discord channels??

[marble sierra]

Conversation ID: #1909693
So yesterday I bought a legend pass but to this day I haven't received the legend pass @neon magnet

[quiet roost]

@neon magnet customer care has not responded to my question for 46 days. Pls help I at least want the conversation closed even if I don’t get a response. Conversation ID: 1800972

[acoustic hollow]

@neon magnet my asphalt 9 isnt loading with other apps (i.e discord) open. i need to restart my pc, then only i can open asphalt. Conversation ID: 110354371

[dawn saffron]

Conversation ID: #1903932
I wish to transfer my progress from windows to Android, but haven't received a reply from Gameloft yet. Would appreciate if I got a reply sooner.
@neon magnet

[mental hare]

Conversation ID: #1911760

[proud condor]

@neon magnet no response yet

[forest panther]

Conversation ID: 1912099
Want to transfer my game data to from android to iOS. Requested for transfer from my iPhone but can’t request from my S10+ bcz as soon as I tap Customer Support, the game crashes.
Gameloft Player ID: 76c96d4
Seeking assistance @neon magnet

[fiery urchin]

Conversation ID: 1909285
Many of my tokens have disappeared on Friday and still no response has been given please help!

[deep quail]

Conversation ID: 1900659
I switched devices and i forgot to link Google play or fb so i can't get my progress back. I do have 2 Google play receipts but i havent gotten a reply from support.

[hollow bramble]

Conversation ID: 1909557

Please reply to the form, at least let me end the conversation. Although it is a rest day, thank you very much! Sorry for the inconvenience

[tawdry pulsar]

. Conversation ID: #1912982

[wintry karma]

@neon magnet Would you escalate my ticket again? They replied at Wednesday, Now I'm still waiting for the another reply. Thank you

Conversation ID: #1884723

[kindred slate]

Conversation ID: #1913273
I want to connect between steam and Facebook, is it possible? @neon magnet

[wary lintel]

@copper canyon hello. Any news on my LP? ID fbd78d
Its been a couple of days already and its getting kinda annoying...

[grand shell]

Hello i have two conversations since 3 and 6 november, could you please look at them @copper canyon , @neon magnet
ID 502115822
ID 502117026
Thank you

[sly valley]

@neon magnet Im not getting any response on ingame customer care can you please help, there fps lock on 30 for pixel 7

[neon magnet]

I don't have an update regarding this issue - did they not respond at all?

[forest panther]

@neon magnet @copper canyon 🥺

[neon magnet]

Will escalate tickets today, worry not ^^

[clever basin]

Conversation ID: #1895311 please reply my email

[dawn saffron]

@neon magnet I'm not getting any reply from in game customer care, can you escalate the ticket please?
Conversation ID: #1903932

[mental hare]

Conversation ID: #1911760
I need help

[sly valley]

Nope nothing at all

[pulsar canyon]

@neon magnet still waiting for you to please stop ignoring my messages here and reply

[wintry karma]

Excuse me sir @neon magnet

[quiet roost]

Ok this is getting ridiculous. @neon magnet PLEASE RESPOND. Customer care leaving someone without a response for 48 days is inconsiderate. I would very much appreciate an answer to my submitted question or a termination of the conversation, hope that isn’t too much to ask. Conversation ID: 1800972

[sly valley]

#1915195
Platform : Windows
Issue : Account Transfer iOS to Windows

[summer gust]

@neon magnet Sincere request to respond to my One Time Account Transfer process, all the necessary steps completed, if not I request assistance. It's been more than 2 weeks.

[brittle ivy]

Conversation ID: #1902222
I want to transfer my asphalt 9 data android to ios.
Trying from 2-3 weeks but still no reply from customer care.

[sly valley]

Update?

[vivid solar]

@neon magnet Conversation ID#1905631 bought the remove ads package and still get ads. Customer service has not responded to me since. And where Can i find the said ticket 1905631?

[neon magnet]

Please share conversation ID, not player ID

[wintry karma]

@neon magnet Would you escalate my ticket again? They replied at Wednesday, Now I'm still waiting for the another reply. Thank you

Conversation ID: #1884723

[dusty current]

@neon magnet ticket ID 1918015. My account was wrongly banned. Please help me raise this to the right department though i have also submitted the ID to customer care. Thank you.

[calm oyster]

Conversation ID: #1918099

[quiet roost]

@neon magnet bruh are u serious PLZ respond this is dumb. Conversation ID: 1800972

[neon magnet]

Escalating

I see that you received an answer 3 days ago, no?

[neon magnet]

Doing so

[neon magnet]

Someone replied yesterday, please respond accordingly from the device

[neon magnet]

Please reply to the email you received

All tickets escalated

[sly valley]

done :))

[neon magnet]

As mentioned in the ticket, the team is investigating. I can't speed up the process I'm afraid. So sorry for the inconvenience

[calm oyster]

Conversation ID: #1918099

@neon magnet sorry for the ping but can you push the ticket asap?

[neon magnet]

I said I already did

[plucky maple]

I've been waiting for a reply for 8 days now and still got nothing

[dawn saffron]

Not mine

[neon magnet]

They have been sent to the team, I don't know exactly when they will reply, but it should be today

[neon magnet]

I have also sent yours to the team

Please be patient

[dim pumice]

Recently, I was playing Burst Of Speed: keys Race I Finished the race before the time but I didn't receive key reward, Yeah I did I finished at 00:25.384 but the time requires: 00:25.000

[neon magnet]

Did you meet all of the conditions?

[forest panther]

@neon magnet Is there any way out of this situation? Plz respond

[neon magnet]

Have you tried uninstalling and reinstalling on that device?

[gritty forge]

Thanks! This is your Conversation ID: 1918146

No answer or email or anything 😦

Lost 6000+ tokens.

[sly valley]

Maybe my ingame support is broken I cant get a reply its been 3ish days

[maiden spindle]

Conversation ID: #1917891
My game is locked at 30fps, in menu, in-game.
There is no option for fps, absolutely none.
I just got this iPad, and it’s the new iPad Pro, which I think can handle at least 60, if not 120.

[dusty current]

@neon magnet I still have not receive any reply via email pertaining to my account being wrongly banned. Please help, it has been 48 hours of no response.

Ticket ID: 1918015

[hexed roost]

do u have 6 star car lol

[sly valley]

Hi pls escalate my ticket ID I know they will take so long to reply for a banned account Conversation ID: #1920286

[sly valley]

#1918619

the account transfer response @neon magnet

[calm oyster]

Conversation ID: #1918099

[hollow bramble]

@neon magnet Conversation ID: #1919574

[wary lintel]

@copper canyon how long do we have to wait for the LP fixes. Almost 2 weeks already and i still didn't got mine fixed. Player ID fbd78d and the email conversation ID is #1907525
GL taking its time to fix something like that being a multi million dollar company...

[vagrant vault]

dear asphalt 9 team
this is a problem in asphalt 9 multiplayer

everytime when i used my d class car on silver leage i find high end B class cars in golden rank , so it is so unfair play
pls fix this so in multiplayer if my car rank is 1976 make sure add cars close to the rank 1976 in multiplayer
i think many of the asphalt 9 players experience this problem so pls fix this

[neon magnet]

This is not a problem that needs fixing

It's intended

If you're playing in silver, you can have cars that reach 3000 rank

The ranking is based on personal wins in the league related to other players' rank, not car ranks

[mental hare]

@neon magnet
#1920732 account banned

[dawn saffron]

They did not respond but fine, if they have been sent to the team then I might wait for a few more days.

[heady dove]

I need a help

[sly valley]

Are you getting replies in game support

[maiden spindle]

Yeah, but they said that they cant confirm when its gonna get fixed. You have the same problem, but I don’t think its gonna get fixed right away 😕

[tawdry pulsar]

Conversation ID: #1912982

[wet oracle]

@neon magnet i am not able to file request for uplifting ban of 7days that has been imposed on me for no reason.

[lethal haven]

i cant connect my account to gameloft. @neon magnet Conversation ID: 1921502

[vagrant vault]

but i meet 4000+ cars

[sly valley]

That sucks guess Ill stay on pc for now

[neon magnet]

Could you do so using the #👨💻-customer-care link?

[neon magnet]

It can certainly happen when your rating gets close to gold, yes. It is intended.

[calm oyster]

Conversation ID: #1918099

[wet oracle]

no i cant as i have no permission for it

[neon magnet]

There is a link you can access from any browser

Sure you can

https://support.gameloft.com/contactus?igagame=A9WN&verify=yes

[wintry karma]

it's been a week I'm waiting for the 2nd reply 😟 @neon magnet

Conversation ID: #1884723

https://media.discordapp.net/attachments/962882027093364826/1045712579437285456/image.png?width=1353&height=671

[gritty geode]

I make a mistake that is accidentally i spent tokens
Conversation ID #1922540

[mental hare]

Conversation ID #1920732
account banned

[violet willow]

Conversation ID #1922083

[wet oracle]

with lots of thanks Conversation ID: #1922246

[late bronze]

Conversation ID: #1921853
I need help

[mossy inlet]

Conversation id: #1923309

[calm oyster]

Conversation ID: #1918099
Still haven't received the MP1 rewards

[tender beacon]

I don't think that would even work. They could create an MP system like A8, but car ranks don't make sense in A9. For example, if you're using an A class car that is rank 4500, you'll be paired with another player that is using a S class car that is rank 4500. That type of matchmaking would turn out to be unfair, since S class is the best class. So the matchmaking we have had for years is the best one so far for the game's standards, your suggestion does not make sense and should not be added.

[restive night]

Conversation ID: #1923540

[sly valley]

Conversation ID: #1921979

[plucky mica]

Conversation ID: 1923979

[wild void]

[dull saffron]

Conversation ID: #1924239
Spent 17280 tokens on Tuatara key packs and didn't get the key. I need tokens refund

[mental hare]

Conversation ID #1920732

[full yoke]

Conversation ID: 1923947

[tawdry pulsar]

They'll refund only 1200 tokens, if u accept them u cannot refund anymore

[wet oracle]

with lots of thanks Conversation ID: #1922246

[soft lagoon]

@neon magnet I was trying to transfer my android game data to ios but I accidentally clicked no I’ve change my mind and I don’t see a new conversation button

[soft lagoon]

And what is merge account if I do that what happens

[sly valley]

Hi Platform android level now iPhone 14 asphalt 9 copy playing I’d antore

[soft lagoon]

Conversation ID: #1925893 I want my game data to be transferred from android to ios it’s already been 6 hours since I replied

[wintry karma]

Hello sir, @neon magnet

I have a question, so they just replied yesterday, and they suggest I create a new request with the old email, Is that mean they will reply faster?
because I already use the same email address to create this ticket, and also It took me about a month to wait already. 😔
Thank you.

Conversation ID: #1884723

https://media.discordapp.net/attachments/962882027093364826/1046402479287447572/image.png?width=1063&height=671

[strange finch]

Conversation ID : #1926420

[drowsy hill]

Conversation ID : #1925180

[halcyon sphinx]

DarkmenSoul#6271 has been warned

Reason: Posted an invite

[hardy bough]

@halcyon sphinx

[wary oracle]

Conversation ID : #1927988

[soft lagoon]

@neon magnet how do I end this conversation I was trying to transfer my game data from android to ios but accidentally clicked on no I’ve changed my mind pls reply

[strange finch]

Conversation ID : #1926420

[vestal mulch]

Conversation ID : #1928349

[dull saffron]

@neon magnet It's been 2 days that I haven't gotten a reply from CC.

Conversation ID: #1924239

[soft lagoon]

@neon magnet pls reply I am stuck on this I was trying to transfer my game data from android to ios but while I was confirming on ios I accidentally clicked no I’ve changed my mind and i don’t know how to end the conversation or start a new one it’s been 3 days since that happened

[neon magnet]

Please share the conversation ID

[neon magnet]

I will escalate all tickets

[wintry karma]

@neon magnet Sir, excuse me, but I need your help again to continue resolving this issue because They reply to my email 1 for a week

[neon magnet]

I have seen your pings, please be patient, the tickets will be escalated

You can open a new ticket with the old email address if that's what they requested yes

[strange finch]

Conversation ID : #1926420

[calm oyster]

Conversation ID: #1918099

I still haven't received MP1 rewards

[sly valley]

@neon magnet
Conversation ID : #1928698

Issue : Transfering account

[wet oracle]

awaiting your positive response

[lethal haven]

@neon magnet Conversation ID: 1921502, pls help

[strange finch]

@neon magnet
Conversation ID : #1926420
Still no reply after 2 days
Plz help

[brittle ivy]

Coversation ID : #1928736

[frail isle]

Please help still no reply after a few business days… FF had same problem im having. Conversation ID: #1924902

[solid rain]

Conversation ID: #1901751
no reply for a while about 2 weeks

[calm oyster]

Conversation ID: #1918099

I still haven't received MP1 rewards

[plucky maple]

I got a reply to this on 25th with the most useless fix ever, telling me to use a vpn to fix it which i can't afford and the game is supposed to work without it. i expected better from support but was disappointed. I replied to it with a fairly large text explaining why i can't use vpn and why it should work without the vpn on the same day and didn't get a reply since
Fantastic support

[sly valley]

Game loft didn’t replied me yet my issue is banned account my conversation ID Conversation ID: #1920286

[clever basin]

Conversation ID: #1895311 please reply my email

[vagrant vault]

i didnt get 2 laferari bp by events

[fringe breach]

Conversation ID: #1932133
I changed my country in the game but i want to change back or change it to global. please help me change it.

[sly valley]

Game Settings Language & Country ?

[jaunty talon]

Didn't recieve any conversation token even on 23/11/22 @neon magnet

[carmine cairn]

Dear Asphalt 9 Team, i am having troubles while doing the Porsche Design 50th contest. I have a twitter account but somehow i cant complete the tweet task. I tweeted already and still it showing as if i did not do the task.

[fringe breach]

Yes, I was saying about game language country settings

[vagrant vault]

mee too bad luck protection for over 7 times didnt work so pls give me two bp for laferari

[white crypt]

Thanks! This is your Conversation ID: 1904829
Your request has been added to the queue. You will receive a push notification as soon as one of our agents becomes available. still not responding pls help meee

[calm oyster]

Conversation ID: #1918099

[carmine cairn]

i mean i NEED REAL HELP i dont want some stupid fu*king support from an idiot
IM MAD ANGRY

[bronze coral]

Conversation ID: #1933972
Still my game doesn't open due to sync issue and i missed my grand prix round due to which i am gonna lose my epic So i would like a compensation please

[vagrant vault]

dont need it ive got it now

[sly valley]

Hi game loft didn’t responded me since last week my account was permanently banned without getting a 14 day ban first which is unfair Conversation ID: #1920286 pls escalate my id no. Ty.

[vast stirrup]

No response from customer support. My game got bugged on a9 bank, cant open market or do anything, have screenshots on conversion, please help. Conversion ID: 1934019

[fringe breach]

Conversation ID: #1932133
So, am i going to be a permanent resident of China? 😅
Just want to know if it's possible to change my country back to India or atleast changing it to Global

[clever basin]

Conversation ID: #1932174 reply email please

[peak knoll]

Conversation ID: #1895311 please

[arctic solar]

Conversation ID : 1936003 please 😫

[sly valley]

Conversation ID : #1928349

[vast stirrup]

Conversation ID: #1934019

[shy wing]

bump
Our club leader is still stuck unable to get in game. Still no solution from CS emails (he mentioned Val ?) and no replies since.
Entire club is missing rep, clash participation, and club management, etc
please escalate again, thank you

[soft lagoon]

@neon magnet been a week I think and still no reply Conversation ID: #1925893

[peak knoll]

Conversation ID: #1895311
My account's game data was lost three weeks ago and there is no solution yet.

[thorn warren]

Yo I want to report

[severe mirage]

#1937934

[modern fjord]

No connect.
ID:d005d15
Name:Tr*Wolf_Rider_27

[tender flame]

Button issues
Id:1936499

[vagrant vault]

windows??

[patent spade]

Id 5292702 name PHX Black I completed everything in the legend pass but there is no full rep boost normally it’s 100 rep for every win but I’m only getting 87 is there a issue ? Can y’all fix this I paid for the pass so I want all my benefits from it

[frail moth]

Conversation ID: #1934833 please help me, I can't connect Facebook account

[sweet bloom]

Conversation ID : 9fe4d，My account has been cleared

[clever basin]

Yes

[elder ledge]

Conversation id #1909042 no response for 3 weeks

[vagrant vault]

datan maybe corrupt but still ask the team if there is a way to get your progress back

[orchid lava]

Conversation id: 1936350. I just provided the facebook id for my cleared account please help

[sweet bloom]

Conversation ID : 9e4f1e，My account has been cleared. Even though I am connected to gamecenter and facebook

[sweet bloom]

Conversation ID : #1938869，My account has been cleared. Even though I am connected to gamecenter and facebook

[tender flame]

Conversation ID: #1939902.

[sharp root]

Same my account has been cleared too ID: 1940445

[chilly otter]

My game when I open it comes to the gameloft logo and then it closes by itself i am on pc

[sly valley]

Hi. I have a problem with cheater in my Grand Prix group. ID cheater player : 989a379. Cheater type: speedup start. If you need I have recorded video.

[orchid lava]

Conversation id: 1936350. Havnt got reply for more than 24 hours

[wintry karma]

Been for a week already, Yet my both new and old conversation still no reply 😄 @neon magnet

Conversation ID: #1884723 old
Conversation ID: #1928657 new

[clever basin]

Conversation ID: #1895311
My account's game data was lost three weeks ago and there is no solution yet.
@neon magnet

[frigid ginkgo]

@neon magnet still no word for my ban appeal
#1932118

[minor depot]

wifiguy#5226 has been warned

Reason: Posted an invite

[barren niche]

8729789

[neon magnet]

Hi, please sent everything including recording to Customer Care using the in-game button

Everyone else, rest assured that I will escalate your tickets shortly

[soft lagoon]

@neon magnet when will I atleast get a reply it’s been 8 days I think Conversation ID: #1925893

[vast stirrup]

Conversation ID: #1937417

[sweet bloom]

Conversation ID: 1937407

[orchid lava]

Conversation id: 1936350. I posted more details for my erased account

[peak knoll]

Conversation ID: #1895311

[rancid fern]

Conversation ID: #1941674

[fringe breach]

Thank you Gameloft and Asphalt 9 team. my issue is resolved now.
Converstation ID: #1932133

[quasi coral]

Conversation ID: #1941964 please help data lost ios

[sweet bloom]

Conversation ID : 1941818，please reply me as soon as possible，my account was reset，I am connected to Facebook but my account is not logged in successfully, my old player ID is 9e4f1e

[orchid lava]

Conversation id: 1936350. I posted more details for my erased account

[normal ice]

Please check 1942129

[orchid lava]

Conversation id: 1936350.

[sweet bloom]

Conversation ID : 1941818，please reply me as soon as possible，my account was reset，I am connected to Facebook but my account is not logged in successfully, my old player ID is 9e4f1e

[amber ridge]

Conversation ID: #1942821
Accidental tokens spent

[orchid lava]

Conversation id: #1936350. Account data erased by gameloft server

[soft lagoon]

Conversation ID: #1925893 have been 9 days no reply @neon magnet

[sly valley]

Conversation ID: #1918784 for ads
Conversation ID: #1943916 for crashing

[fringe breach]

Conversation ID: #1946098
Accidental token spent

[sly valley]

I reported cheater in game in customer care. No one help me. No one do something. I lost Grand Prix with cheater. Thanks GL 😦

[neon magnet]

The team will investigate and if this was the case, you will be compensated

[sharp root]

After playing this game for two years and half
Earning 140 cars in a process most were maxed or golden.
Farming 70 millions + credits and many ressources and parts.

With Legends pass every single month with other in-game purchase my account has vanished just like it never existed last sunday.

After providing proof of images and videos related to the existence of that account before it disappear, nothing has been done from gameloft.
All they said : they cannot find my account.

I am really disappointed, and pissed of to receive such treatment.
It's weird to see that even legit players receive such treatment like they were nothing

[neon magnet]

You have to reply to the email you got from Gameloft customer care and give more details, please

[quasi coral]

I think they are gonna say the same thing to me too

[gray cave]

Hi, I know this might not be the best place to say it because I don’t have ticket attached. But will there be any official response on the incident that’s happening right now, related to data loss of players (even though with linked FB and apple)? I don’t have such problem myself, but this issue has been raised by MANY players on here on discord, Reddit and Twitter. Amount of players facing it overwhelming. They is very concerning, I really want this problem to be escalated as high as possible. What’s the point of focusing on new features and updates, if this issue hasn’t been resolved?

[neon magnet]

You may not see it, but multiple tickets have already been resolved. The team is working hard on finding solutions for each individual case. I can assure you that it is one of our current top priorities.

Also, new features and updates are handled by a different team, so there is no overlap.

[soft lagoon]

@neon magnet reply when bro it is the 11th day still no reply

[sharp root]

Conversation ID: #1941890

Account vanished just like that, on Facebook and Apple

[wintry karma]

Wow, it's more than a month and yet my issue has not even resolved. I've lost my patience and disappointed to Gameloft already.

Thank you.

[fervent gazelle]

Conversation ID: #1949416; event Lamborghini SC 20 Grand Prix, Today 08/12/2022; no key; Windows

[sweet bloom]

I think GL's daily work is very busy, they are busy stuffing money into their pockets, they don't care about anything other than money, the time and money spent by players in the game is nothing to them, after all they Just serving myself, the service attitude of customer service depends on their mood, I think most of their mood should be irritable, getting their reply is as difficult as getting in touch with the president of the country, thank you GL for making this game A9, It made me hate playing games. Finally thank you GL for everything you have done for us Thank you GL I love you

[dense cipher]

Conversation ID: #1951643
Getting driving issues while playing in Multiplayer and Seasonal events

[warm flower]

How to create a ticket?

[neon magnet]

You go in-game and press on the wheel in top right, go here to Customer Care and explain the issue

[earnest rivet]

Hi Just logged on and my ID is deleted . I get a page as if I'm a new player???

[lean raven]

Conversation ID: #1938146
Account transfer Android to steam

[sweet bloom]

Give it up bro, you need to accept the fact that many people have tried to contact customer service including me but failed, what you have to do now is accept the fact

[main owl]

@covert star here

[covert star]

Yes bro? @main owl

[neon fjord]

Conversation ID: 1939482 @neon magnet

[sharp root]

Sorry for you and i. Legit players get nailed like that ? What a mess ?

[fringe breach]

Conversation ID: #1946098
can you please help me with this issue

[orchid lava]

@quasi coral#@quasi coral I got exactly same issue and I found more people are getting the same, like 1 hour ago I was playing 1 hour later the account was gone, I contact GL customer support and they said they asked tech department to do investigation and 5 days passed they got no update

[quasi coral]

Yeah … they asked me about the details of my Facebook account in my recent in-game conversation with them….. but i am not sure the right profile is connected to the Facebook account.

[sly valley]

Hi, Codin. I got app crashed from starting up both asphalt 8 and asphalt 9. Restarting device still got app crashed. What should I do?

[neon magnet]

As I said in general, please open a Customer Care ticket using the link in #👨💻-customer-care

We are investigating all vanished accounts

Thank you for your patience

[covert star]

1949152

[deft rivet]

ID=#1955137
Issue: account migration from android to Windows. Preferable to do now since we are at the end of a season, the suitable time frame for account transfers

[verbal radish]

Hi, after update, asphalt 9 win 11 don't start, what I have to do?

[covert star]

I asked "Gameloft Support" for help to transfer my Android account to PC and it's been 3 days now with no response.

Speech ID:1949152

[sly valley]

Conversation ID: #1958420

[signal herald]

Conversation ID: #1959486
I can't get into the game after updating

[dense cipher]

Conversation ID: 1951643
Controls aren't working well

[neon magnet]

Please share crash logs

[neon magnet]

Do you have 2 monitors?

[worn spear]

Here?

[neon magnet]

Thank you!

[weak stag]

My id is 6f2e92

[neon magnet]

It was forwarded to the team, they will investigate. Many thanks!

[delicate wave]

Conversation ID: #1955924

Issue: I cant connect to my account. It stays on "connecting" loading forever. Apparently my account got restricted or banned but I'm not 100% sure since there's no sign or message telling me so.

[devout inlet]

After Update the game will not start anymore

[tough thunder]

Conversation ID: #1904009
Accidental token spent
previous problem in same ID is no long required to resolve

[topaz seal]

Conversation ID: #1961995
The game crashes on opening after the last update!

[molten sierra]

@neon magnet Hi, I cannot turn my a9 quality down after update, I tried 3 times but every time I open the game again its still normal quality and 60 fps but not 30 fps and lowest quality

[vagrant vault]

@neon magnet do i need install entire game for the update ??? it cost over 3 gb now????

[neon magnet]

Heya, could you open a Customer Care ticket? They might be able to advise and troubleshoot

[neon magnet]

Sorry to hear that this aspect is causing you frustration, I will let the team know

[molten sierra]

ok thanks

[verbal radish]

after three days, after last 3gb update, there's no solution again. I try all possible solutions till to reinstall asphalt 9 but still crash at launch. it shows black screen with white gameloft logo then quit.
I updated all drivers, but don't work. it's really really sad. ID: #1960524

[vast stirrup]

Conversation ID: #1939034 no answers for a week now, i cant open shop due to glitch. Cant open packs or buy cards. Only i can close game after opening shop.

[worn spear]

Conversation ID: #1963456

[wintry karma]

Conversation ID: #1928657

been 2 weeks, still no reply @neon magnet

[vagrant vault]

@neon magnet
yaa bcs it s hard to spend that musch data for that only and cant update that much evry single month by the way thanks for informing i hope will get reply :)))
and i have the game but still i need to spent 3 gb thats the problem

my account id =918aeb
windows in microsoft store
pls take solution for this bcs il be mising the drive syndicate
and i have a photo to show that

[verbal radish]

I had the same issue. At the moment I found a solution changing VGA monitor cable with a TV hdmi cable. And magically the app start!
I don't know if could be the same for you, but if you can, try it

[shell karma]

hello i need help with something. i have a windows account and i want to transfer my progress to android

[dry plover]

Conversation ID: #1964698
Game crash at lunch in 2nd screen

[devout inlet]

@neon magnet It's a joke my old laptop with Windows 10 will start the Game,on my new Pc with Windows 11 it wont start since the Update!!! my id is ce51ce

[languid musk]

I want to do thr same but from Android to xbox

[neon magnet]

Hi there, do you have 2 monitors by any chance on your new pc?

For account transfers, open a customer care request from both devices

[fringe breach]

Conversation ID: #1946098
I got a reply asking for my confirmation on this ticket. I replied it there. please look into this?

[junior sun]

My game keep crashing after update

[elder spindle]

Give me conversation id Asphalt 9 crashes

[neon magnet]

Please share old player ID and platform

[earnest rivet]

Hi codin. problem already solved , but thanks

[neon magnet]

ok

[devout inlet]

No only one Monitor

[shrewd beacon]

Conversation ID: #1966093
missing reward from club milestones even after completing

[rose sorrel]

Conversation ID: #1966149
missing reward from club milestones even after completing

[gusty warren]

hi

[weak stag]

Have they been able to solve something regarding the second screens that crash the game? @neon magnet

[neon magnet]

Not yet

[vagrant vault]

@neon magnet any reply because every windows player experience this problem hope will get reply soon 🙂

[neon magnet]

No, sorry, this is just how update size works unfortunately

[forest meteor]

hi

[shell karma]

hello i need help with something. i have a windows account and i want to transfer my progress to android

i already created a ticket and got no response Conversation ID: #1964257

[neon magnet]

We will escalate it

[jade rain]

Hey i cant update the game ...
Can u help ?

[junior sun]

Conversation ID: #1965756

[forest meteor]

Hello, days ago I asked you to ask me to change the platform of my account but they do not respond to me

[shell karma]

im in the same position as you. i wanna change mi acc from windows to android
Conversation ID: #1964257

[weak stag]

Have they been able to solve something regarding the second screens that crash the game? Please I need you to correct it so I can play @neon magnet

[vagrant vault]

ok thanks

[visual meteor]

Conversation ID: 1968891
My Samsung galaxy S8 doesnt support multiplayer i cannot join any matches

[orchid lava]

Is there a investigation result for it? Customer support took a lot screen shots, id, purchase infornation from me and come back with the conclusion "you account has been deleted", of course I know my account was vanished. I am asking them the reason of incident and how GL gonna compensated us who spent a lot of time and money on this game yet end up like this

[neon magnet]

The investigation is still ongoing

[manic pawn]

Hi Codin, yesterday (I'm pretty sure), I updated the game but, suddenly I lost my account so I had to start over again (which I didn't do). How to fix this?

[neon magnet]

Please open a customer care ticket using this link: https://support.gameloft.com/contactus?igagame=A9WN&verify=yes

[lost isle]

Hey Codin,
A9 keeps crashing on my phone after playing for a couple of minutes. I’ve updated to ios 16.2. Help

[neon magnet]

Please open a customer care ticket using the in-game button and we will investigate

[plain plank]

Hey support, I haven't played on asphalt for a few days and suddenly I lost my account. How do i log in?

[neon magnet]

What do you mean by lost account?

[obtuse plume]

I have the same problem. I start the game, the GL logo appears for a few seconds, then disappears, and that's it.

[lapis cave]

I need further help with this Conversation ID 1962821.

The in game customer care is very poor and continues to ignore my issue with the game since last 3 game updates.

[brittle ivy]

Conversation ID:1902222

[jade rain]

Hey .. do u knw why i cant update ?? ..

[plain plank]

I got logged out and im forced to restart

[sweet bloom]

I have the same experience as you. This has happened to players on both ios and android platforms. As far as I know, no one has successfully appealed to customer service. You can give up and don’t waste time

[late bronze]

Conversation ID: #1970748 . Help

[latent creek]

Conversation I'd - 1924923

[lavish kettle]

Conversation ID: #1967266
Issue not resolved, reply from Liana on mail says I should play the game until it crashes and send crash logs...but the game does even open, it crashes on gameloft blackscreen

[lilac tree]

Hi there, I requested a switch of platforms from Windows to IOS a few days ago and received this ticket number. ID: #1969423

[pale ridge]

#1973634 Spent tokens by accident

[hazy crater]

Hi, I have sent in 2 requests for support through the Gameloft support site, I am yet to receive any response, and do not have a case reference or conversation reference. I have tried to reach out to the support contact listed in this Discord, but the account will not receive my message. I am having crashes periodically, in the same places in the game. Every time I start a 12 days of xmas race, or on the Carribean course when I come through the small ravine and take the small ramp (upon landing). The game just stops, application closes, this only happens in those places so far. I am a Steam user, have been playing for over a year now and have spent a significant amount of money on the game. I am just looking for a little help!

[plain plank]

I wasnt using ios and android, i was using windows and i got rlly op cars on there and im hoping to get my account back

[frigid tundra]

hello , i sent an email to support (ID: 110363187) , automated reply. Game will not load past first screen , crashes after 5 secs. Game worked fine before i installed latest update , Now 2 days n still waiting

[proper shadow]

Conv ID: #1961962

I lost my account after update version 3.8.0 (iOS)

[rancid fern]

Conversation ID: #1941674 its more then a week no reply

[final adder]

Anyone know what CSR 2 is like, I would update A9 but I can't so unless they fix it, I'm looking for other options (they might have better customer service as well)

[solid salmon]

Conversation ID: #1972413, I need my legend pass activated as promised by your side once the new season starts, coz i paid twice for the previous legend pass , plz check reference number #1896043
I play on switch , my player ID 66237b, its been 2 days & no responce i need my legend pass to start playing with the lenegend pass benefits.

[hallow badge]

Conversation ID: #1976099

[wintry flicker]

hello, this is false advertising, after buying the star up pack, I did not get the star

[vast stirrup]

Conversation ID: #1937417

[vague bridge]

I have created a ticket to request transfer my account. However it’s been 5days there are no response. Could you please help me to check it? My Conversation ID: #1968023 @neon magnet

[daring venture]

i have a problem in the last update i can not play fo 5 days i did evry thing but it did not work i tried steam v it opend normlly unlike Microsoft store never opend but i steal need my account to play

[autumn night]

Conversation ID: #1976337 Game error on steam, tried everything and still can't play the game

[tepid jewel]

Lost syndicate coins twice - 12/15 & 12/18. Support basically telling me I'm lying. Conversation ID: 1968476. I have dozens of screenshots of my progress and the missing coins

[neon magnet]

If Customer Support didn't find any alterations or changes done, then there's nothing to be done I'm afraid

[hallow badge]

Conversation ID: #1978098

[round crescent]

Hi sir, my DS Coin in My account have been lost half of them, please support me to have them back

[weak stag]

Please, I need you to fix the second screens, I have not been able to play, has there been any progress in this regard? @neon magnet

[neon magnet]

Open a #👨💻-customer-care ticket

[autumn night]

I've had one reply from customer care today, over six hours ago ,I replied within 5 minutes and still haven't heard back. I've spent a lot of money on this game and currently can't access my account on Steam. My internet connection is absolutely fine and not a problem in doing literally anything else. I have done two separate fresh installs of the game, verified files countless times, deleted caches, closed and ended other programs, restarted both my computer and internet multiple times, run the exe as administrator + many other things and yet I'm still met with Error: 2-0-0-0-404 on the first loading screen and no matter how many times I press 'Retry' I don't get logged in. I'm missing out on daily challenges, events and all tickets/ 'gas' refils and letting my club down by not playing and more importantly the things in the game I have put a lot of effort into getting and paid a lot of money for. I would very much just like to be able to play the game again, any help would be welcome, thank you for your help. Conversation ID: #1976337

[vague bridge]

I have created a ticket to request transfer my account. However it’s been 5days there are no response. Could you please help me to check it? My Conversation ID: #1968023 @neon magnet

[orchid lava]

I lost my account 5 days after spending a lot of money on BF, and GL Customer service is trying to push responsibility to me with no evidence I cheated or scripted. This is how GL works😀

[delicate wave]

Conversation ID: #1955924

1week of no reply from GL 😦

[lilac tree]

Hi it’s been a week and I have no reply at all… please help cos I haven’t been playing and have bought legends pass

[pine forge]

Conversation ID ##1979414
Hi codin ❤️

[slim stratus]

@neon magnetif people say they lost their Syndicate coins it is probably because they upgraded bolide which requires syndicate coins rather than credits. The symbol is easy to miss.

[neon magnet]

They often say they lost tens of thousands, though, and I'm pretty sure the Bolide upgrades are pretty inexpensive in terms of SC. That said, I will ask whenever it comes up, thanks

Everyone else, I'll escalate your tickets.

[hexed roost]

it costs like 18k to upgrade for the end of praga iirc

[neon magnet]

Hm, fair, will keep it in mind

[junior sun]

Conversation ID: #1965756

[round crescent]

Took me about 192k SC for upgraded Bodile to Stage 3, still alot of SC when i try to save up my SC to unlock New class A car 😦

[spiral laurel]

Entry ID: 110364675

Cant play after Updated got this screen shot
Try multiple methods

Reinstall
Reset Game App
Reset Game Store

Update Visual C++

Reset Windows (this was pain)

Pls help me out

[empty dawn]

Conversation ID #1921396 need huge help. your big error vs. my account.

[deft rivet]

#1955137
Request to move account from android to windows
I have been waiting more than a week for a response

[silk thorn]

They are expensive man, like for example at the end of Foothold you need almost 200K coins, just for the Bolide upgrades.

[slim stratus]

It costs 192k SC to upgrade bolide after McLaren stage

[proper portal]

Conversación ID #1971656

[sly valley]

Help with serious career bug that won't allow me to continue even though my car is beyond required.

[rancid fern]

Conversation ID: #1941674 reminder to mods no reply

[sly valley]

Conversation ID: #1982674 xbox to android account transfer

[sly valley]

Conversation ID: 1974240
Platform: Android
Issue : lost In-Game Item.

I had 7 Bps of Bentley Bacalar C class car (got by competing all seven LP episodes during British season). On last Sunday when I claimed 30 Bps of that car from DS, to my surprise all those 7 Bps were gone and the game showed that I still need 5 bps to unlock.
Just give me the rough timeline when the said item will be credited back.

Thanks!

[sly valley]

Conversation ID: #1980989
My account got profile reset yesterday. I've sent the ticket to customer care and there is still no any response. I need to now why i got "banned"

[autumn night]

Conversation ID: #1976337 Connection Error 2-0-0-0-404. That is my problem, I cannot get into the game because of it no matter what I do, this has clearly been stated in my ticket so why was I asked to submit a crash log yesterday? And why the day before that was I asked if the error occurs on other game modes when I've clearly stated I cannot load into the game. At the moment I get a single email from support a day and no matter how quickly I reply I do not get another one. My email today told me that there has been a hotfix released and that it should fix my connection issue. There is no hot fix even 4 and a half hours after I received this email. Each day I cannot log onto the game I am missing out on content that I have paid a lot of money for or that I need to load into the game on that specific day to play.

[neon magnet]

Hi, so sorry to hear about this situation. I will contact CC

[pine forge]

Conversation ID: #1979414
Sent Ticket 2 days ago, no update yet, wanna see if I can forward. Issue regarding purchases in game

[neon magnet]

Hi, it's likely a cache clear might help in this specific case. Could you please try that?

[sweet panther]

@neon magnet
Please accelerate this cuz no reply for 2 days

Conversation ID: #1980413
Player ID : Id: 5a4762

[wet oracle]

i dont know why my all progess till now got reseted ...plz clarify

[autumn night]

I've already cleared any cache I could think of/ find. Which one specifically are you on about?

[sly valley]

#1980028

[topaz seal]

#1984090
I got banned for the game. I didn't break any rules!

[quaint trench]

Conversation ID: #1982049
Asphalt 9 crashing on launch (Windows 10)
Even after updating the game it still is crashing. I have tried everything

[long oxide]

anyone know if you can use a ps5 controller on pc? the game wont recognize it

[quasi coral]

Did anyone get their game back after it was vanished on ios?????

[ocean palm]

Hello! Cnversation Id #1985021
i can't login into facebook and google play, anyone same to me, please help, thanks!

[snow mountain]

Hello, I wanted to report a recent problem that I have had with the game, which is that when I log in, the loading screen appears, but I get an error, "error 2-0-0-0-404 connection error" and the truth I have no idea how to fix it. I have the steam version I don't know if it happens to someone else but I hope it helps thank you very much

[fathom rain]

i am unable to submit a ticket. it is always giving me an error. i am about to trnasfer my android progress to PC

[tulip vortex]

Conversation ID: #1981042

Good morning, @neon magnet.
When available, please ask your to take a look over this email exchances.
Am waiting for your colleagues to restore account.

Thank you

[neon magnet]

I understand. I've asked the team to look into it, it seems to be tough to troubleshoot. I will keep you updated

[neon magnet]

I will escalate

[sly valley]

**1st Reminder **

[tranquil wave]

Want my old account plz

[fathom rain]

I have requested for account transfer from Android to Windows PC. I raised a ticket from Android and they asked me to do the same from Windows account. I tried to send a request form many times from support website from chrome browser. Its always giving me error, Could not send the form, please retry again later. Help me please

[neon magnet]

Install the game on your PC and open a request from it

[sly valley]

Hi

[soft lagoon]

It’s only 2 days I waited 1 month and got no reply and when I got the reply they can’t help me

[low peak]

Conversation ID : 110365609
Needs To wait for like an hour , or else cant sync game ( no daily event)
I need like an hour to only can play a9 , yes , one whole hour so that i can play a few mins of a9 , and after that , still got sync

[worldly rapids]

I m a Android user and I don't have wifi soo does anyone has parts to download the asphalt 9 legends game pls dm me

[crystal wigeon]

Conversation ID: #1916011
I would like to transfer my progress from android to steam since the game is not so compatible on my android because the map does not load or the game crashes

[bright kindle]

Conversation ID: #1985850
@neon magnet Can you please forward this ticket to customer care team for progress lost/restore case. Thanks in advance for your help

[solar topaz]

hi

[hazy crater]

Hi, I am bringing this back to the top of the list, I have had zero response from GameLoft for my 2 reported issues, I am still having game crashes in Caribbean missions at exactly the same point on the course, can someone please help me! @neon magnet

[leaden relic]

@neon magnet Conversation ID:1986694 please I need update about this case, didnt get reply yet.

[fathom rain]

I did the same on PC, installed the game from Steam. in game Settings when i click on support, it is opening in chrome browser and asking me to fill a form, i filled the form and submit, after captha verification it is throwing an error showing "could not submit the form, please try again later" i tried this more than 20 times. Is there any email support?@neon magnet

[weak yew]

Conversation ID: #1962592

[sly valley]

2nd Reminder

[neon magnet]

https://support.gameloft.com/contactus?igagame=A9WN&verify=yes Does this link work?

Will escalate the other tickets today

[viral fractal]

Good morning, @neon magnet

Conversation ID: #1985415

A reply is highly appreciated.
Am waiting for a solution for almost an year now. Thank you

[sly valley]

Conversation ID: #1983427

[fathom rain]

I used this same link, not working and throwing the same error.

[sly valley]

@neon magnet Conversation ID: 1987717
Could you pls escalate this ticket too since i assume the staff will be on holiday for the Christmas, thanks

[neon magnet]

I will

[sly valley]

Game still stuck on 30 fps for pixel 7

[worldly surge]

@neon magnetI'm sorry, I still don't understand where I can send my file from the C:\CrashDumps drive folder. Right here in the chat? It is safe?)

[neon magnet]

yes, I will gather it and delete it right after for your privacy.

[bright kindle]

@neon magnet do you know by when I will get a reply?

[neon magnet]

I don't know exactly, no

[supple urchin]

Hopefully we will get an answer in time 🙂 also my self waiting btw Conversation ID: #1980767

[latent creek]

Conversation ID : 1924923

[proud quiver]

I have a problem friends. my progress was reset. I'm desperate for a year playing. i had just played a lot one day i saw a lot of ads the next day i bought my legend pass and i got reset. play legal my player id is 989ec7 please help

[slow drift]

conversation ID : 1988545

[late bronze]

Good afternoon. It's been a week since I'm waiting for the answer "WHY"? support is unresponsive. ban still hasn't been lifted. and no one answers. maybe you can help?
Conversation ID: #1970748

[dawn belfry]

Conversation ID: #1953058
@neon magnet May i ask what i did wrong?
i been trying to transfer my account from Android to Windows and when i got the automatic reply then never replied back to tranfer my account, its been 2 weeks since i been waiting for an answer.

[worldly surge]

ok) thx u @neon magnet (my ID fb7fc)

[sick shoal]

Conversation ID: #1984866

[vague bridge]

I have created a ticket to request transfer my account. However it’s been 5days there are no response. Could you please help me to check it? My Conversation ID: #1968023 @neon magnet

[hazy crater]

@neon magnet , I have tried to log cases on the website and noted the issues I am having here, but I have had no response from GL/ My game is crashing is the same place (Caribbean course, as you chicane in the valley between the rocks), can someone pick up mu issue, I have not received a case reference even after submitting 2 requests (and successfully passing the Captcha test)

[sly valley]

#🖥-windows-issues

[proud quiver]

I just want to know if you can help me, they reset my game progress. PLAYER NUMBER 989ec7..... .Conversation ID: #1981096

[sly valley]

3rd Reminder

[sly valley]

hey guys the game is really lagging a lot for me for the past 3-4 days
my pc is up to date
i also tried reinstalling but it was a waste of data
help if possible

[fathom rain]

Entry ID: 110365613

[pine forge]

he's out of office until January 3rd

[worthy sedge]

@neon magnet i purchased credits with tokens accidentally by the touch of my palm, customer care is not responding i guess because of christmas, here is my ticket id: 1989369.
Please help.

[leaden relic]

Conversation Ticket: 1988773 need update

[sly valley]

Then who is incharge here... Or this channel is closed till Jan 3?

[timber vault]

@neon magnet Why do we have only Greenland and Himalayas in Mp 1?? It's so damn boring!!!

[silent knot]

1991609

[karmic mirage]

I cannot log into Xbox account. Just showing connecting. Please help me out!! Conversation ID: #1991731

[sly valley]

Conversation ID: #1992078
Someone hacked my account and use all the tokens to buy credits. Hope Gameloft can help me recover all my tokens back

[fervent fiber]

Conversation ID: #1983271
Tried to purchase legends pass on huawei but transaction failed and money was withdrawn from my account, need a refund.

[signal flame]

Conversation ID: #1994088
Game crashes regularly in multiplayer. It seems to be more MP1 when I'm drifting near the geysers in Greenland, might be a graphical overload issue.

[ionic delta]

Conversation ID: #1984797
My account got profile reset in last season. I’ve contact to Customer Care last Thursday but there isn’t any response. I want to know why I got reset

[sly valley]

you guys responsed but still my account isnt transferred pls i just want to play the game

[restive night]

Hi, I requested an account deletion. I want to quit for good and have not a single excuse to come back to it...

Here the conversation ID: 1994651

[supple urchin]

Conversation ID: #1980767 any check update regarding Email text.

[fathom rain]

I want to become Content Creator for this game A9. How?

[sly valley]

4th Reminder

[frail tendon]

Conversation ID: #1994973 no xmas gift

[cunning tapir]

Conversation ID: #1966035 platform changing

[topaz seal]

Conversation ID: #1987968 - Daily Events Bonus Pass - Worked an hour instead of 11 days

[sly valley]

I have a question i want to conect my phone account to my Nintendo switch this is posible ?

[snow mountain]

Hello, I wanted to report a recent problem that I have had with the game, which is that when I log in, the loading screen appears, but I get an error, "error 2-0-0-0-404 connection error" and the truth I have no idea how to fix it. I have the steam version I don't know if it happens to someone else but I hope it helps thank you very much

[keen pier]

Hi, is there a way to change my platform. I'm an android player, not a xbox player.

[spiral laurel]

I still hv this issued w no method to fixed it for me

[sly valley]

5th Reminder

[flint sandal]

I can’t click out of the mini tutorial on race 4 of the Asia tour

[gleaming path]

Message ID: 1988752
Platform: iOS
Issue: lost SP

Hi there, I already tried through the in-game support to get in touch last week, but no response so far.
It seems I lost around 30.000 Syndicate Coins. I got the 25.000 reward at 213.000 SP, but I’m pretty sure I lost at least this amount or possibly more when receiving the 35 BP for the McLaren. Could you please check? Thanks a lot!

[sly valley]

Bolide upgrades costed 30.000 sc to finish last mission & claim 35 McLaren bp, u sure u counted it?

[sly valley]

You have taken my Syndicate token and it is false. I haven't spent those credits. I'm just asking you to send me the detail of what I've spent. Something fully detailed with that is enough. When they do that extract they will see that I am right. I am not asking for a return of anything, simply that they do the accounts and tell me what I have spent it on.

[loud sequoia]

I don't get the gift for holiday

[pale ridge]

Conversation ID: #1998154
No holiday gift

[fringe breach]

Conversation ID: #1998203
No Holiday gift

[vernal belfry]

Conversation ID: #1996814

Hello @neon magnet , I'm trying transfer my account from Windows to Android but I dint recive any answer since 12/20, I really need do this transfer because I dont will have more access of my PC. Thanks!

[shell karma]

Conversation ID: #1964257

i have te exact same issue as you @vernal belfry i waiting for an answer since december 14 so i can transfer my windows account to Android @neon magnet

thanks!

[fervent fiber]

Conversation ID: #1983271
Tried to purchase legends pass on huawei but transaction failed and money was withdrawn from my account, need a refund.

[dull saffron]

Conversation ID: #1924239
It's been a month now and still no answer from CC regarding 17280 tokens refund.

[gleaming path]

Good point, I didn’t pay attention and assumed it’s been paid with gold credits 👍🏼

[sly valley]

6th Reminder

[wraith cosmos]

Conversation ID: 1974961

[vale plinth]

Hi, its the customer care off or something? I need to transfer my progress from Windows to iOS since the last 2 weeks but i have zero response from the iOS ingame support and also from the Customer Care mails i sent

[misty tundra]

i get 4x the pack of mclaren 385lt and all the times only come 2 diagrams and NEVER come 15x. There is something VERY WRONG repeat the same number all the time . Could you explain ?

[vernal belfry]

Conversation ID: #2001938

Thanks for answer at E-mail, I already sent the purchase receipts at ticket to finish the account transfer. Thanks!

[upper kite]

Hello

[lethal python]

How can I get an ID on this conversation? Anybody know?

[fervent fiber]

Conversation ID: #1983271
Tried to purchase legends pass on huawei but transaction failed and money was withdrawn from my account, need a refund.

[delicate wave]

Conversation ID: #1955924

[sly valley]

It has been 9 days already and the issue is not resolved yet. Or you guys are waiting for the #DriveSyndicate to get over to solve the issue? Gameloft takes away the BPs when you need them the most.

[vernal belfry]

Conversation ID: #2001938

Hello @neon magnet Thanks for answer at E-mail, I already sent the purchase receipts at ticket to finish the account transfer. Thanks!

[wraith cosmos]

Conversation ID: 1974961 It seems that you don't want to help...

[toxic ingot]

Conversation ID: #2005524, it’s the switch platform, I do make twice purchases, but only get it once, please check the purchase records and restore it for me, thanks for the help 🤝🤝

[orchid lava]

Conversation ID: #2005486
Switch platform, mis-spend 2k tokens to buy credits

[snow mountain]

Hello, I wanted to report a recent problem that I have had with the game, which is that when I log in, the loading screen appears, but I get an error, "error 2-0-0-0-404 connection error" and the truth I have no idea how to fix it. I have the steam version I don't know if it happens to someone else but I hope it helps thank you very much

[wraith cosmos]

@snow mountain Please check your connection speed, signal strength and connection stability.

[vague seal]

ID:9467f66

[green vortex]

Conversation ID: #2006214
Dear Gameloft team dear @neon magnet !

I was horrified to find out today that my Asphalt 9 account has been blocked!

I invested more than 3 years and more than 5000 euros in this game and I NEVER used hacking tools or anything like that, otherwise I wouldn't have to spent so much money!

This month alone I have invested over 150 euros so that I am now blocked?

If an error has crept in, please unblock my account as soon as possible!

Best regards and wish you a good start into the new year! Furthermore, I hope for an early unblocking and in the best case a further cooperation!

Eugen Christian

P.s.: Till now I didn't received any answer, I hope this is NOT the way you treat your customers!

[toxic ingot]

Conversation ID: #2005524, it’s the switch platform, please help check the purchase records, the item is still undelivered, I want to know where my money go …

[ripe meadow]

how do i fix failed to initialize steam

[wraith cosmos]

@green vortex In my case...they didn't responded at all, more than 1,5 weeks passed and the event i'm complaining about is as good as ended

[vale plinth]

Hello i want to transfer my gamedata from Steam to iOS but i didnt recieved a message since 2 weeks. But no answers @neon magnet, i have purchase receipts and everything. Thanks in advance ❤️

Conversation ID: #2001862

[delicate wave]

Same problem here with my account, they respond every 8-10 days maybe but their answers seems like they are not even reading my messages. Everything they have written look like automated bot responses

[wraith cosmos]

@delicate wave Until Easter...they will respond ( hopefully ) at least twice so... please be patient. The problem is ( at least in my case ) that it will way too late!!

[sweet bloom]

How is everyone doing recently? Is GL helping players who lost their accounts?

[sly valley]

Any details when the 30 fps cap will be removed for pixel 7

[urban fossil]

Hello @neon magnet I got banned on windows for no reason . May I know the reason ?

[sly valley]

Conversation ID: #2011626 please respond to me, atleast once i cannot take it anymore

[vernal belfry]

Conversation ID: #2001938

Hello @neon magnet I already sent the purchase receipts at ticket Waiting answer since 12/28. Thanks

[toxic ingot]

Conversation ID: #2005524, it’s the switch platform, please help check the purchase records, it has been 3 days, the item is still undelivered, I want to know where my money go, and can I get my refund?

[spiral laurel]

Still Persisted

[sly valley]

7th Reminder

[zinc cedar]

Conversation ID: #2000351, About 250,000 syndicate coins were stolen from me. it was December 28, 2022. and no response, from gameloft customer care. when a mistake occurs, they just hide and wait for you to forget. no liability.

[vernal belfry]

Conversation ID: #2001938

I'm waiting answer since 12/28 they said to create a ticket at second plataform and send receipts I already did it but nobody check my ticket to finish the account transfer from Windows to Android.

[sly valley]

Conversation ID: #2013263

[storm magnet]

Conversation ID: #2006982
Platform : Android
Issue : Account got reset

Hello @neon magnet , i already sent my complain about lost account since 12/31, but still no answer and the chat was closed without confirmation nor solution. Thanks

[wraith cosmos]

@zinc cedar Two weeks passed in my case without an answer... They don't deserve to eat their bread ( at least not from players which still wait for an answer )!!

[vale plinth]

Hello i want to transfer my gamedata from Steam to iOS but i didnt recieved a message since 2 weeks. absolutely no answers @neon magnet, i have purchase receipts and everything.

Conversation ID: #2001862

[sly valley]

Im stuck in drive syndicate i needed imports for my Praga r1 maxed and i have 320 syndicate money and there's nothing to do with i

[pearl moss]

Conversation ID: #2015508

[fathom rain]

@neon magnet Conversation ID: #2015640

[slate flint]

Conversation ID: #1985498

[eternal narwhal]

Conversation ID: #2012257

I'm waiting a answer about a platform transfer, and nothing yet

[delicate wave]

Conversation ID: #1955924

12 days without reply 😦

[vernal belfry]

Conversation ID #2001938

I already sent all purchase receipts at ticket and everything that needed, since 12/28 nobody check my ticket and answer me.

[wraith cosmos]

@delicate wave A little bit over 2 weeks without an answer ( and still counting ) in my case...

[umbral pulsar]

@neon magnet Conversation ID: #2015476

[vernal belfry]

Conversation ID: #2001938

Hello, @neon magnet So, I opened a ticket to transfer my account from Windows to Android, they said to send purchase receipts and everything that they asked for I sent, I'm waiting for answer since 12/28 and no answer from support, they just need check my purchase receipts and finish the account transfer, please. Thanks.

[karmic zephyr]

Hi @neon magnet I’ve heard GL needs crashes reports to help and fixes the bugs, don’t know if it the right place 😅 for iPhone 13

[neon magnet]

Thank you

[vast stirrup]

ID:1937417 its been 20 days no response thanks for taking care of problems so fast

[fierce bison]

@neon magnet I asked customer care to transfer my old iOS account to android, got no reply, been a week. I don't have a conversation ID.

@neon magnet I can't respond there's 6 hour slowmode but yes I did make a request from android
Tried to dm u the screenshots but u have dms off

[neon magnet]

Did you make a request from Android as well?

[quiet idol]

Hello i dont know why but i cannot add my controller.

[fervent fiber]

Conversation ID: #1983271
Tried to purchase legends pass on huawei but transaction failed and money was withdrawn from my account, need a refund.

[eternal narwhal]

@neon magnet
I made a transfer request and sent the information that was requested but I didn't get any answer, can you tell me if there is any kind of problem with gameloft support or if there is someone to take a look at my case too? ID is #2012257, I remember needing help from support in the past and not having to wait that long

[neon magnet]

Will escalate

[vernal belfry]

Can you do something for me too? I'm waiting since December 28, I already created the ticket at second plataform to finish the account transfer and sent everything that the e-mail support asked for, ID #2001938, Thanks.

[neon magnet]

yes will escalate all tickets from here

don't worry

[dawn belfry]

@neon magnet Hey, one question, i been try to transfer my progress from Android to Windows.
Now, i've done all the steps and supposedly they told me they transfered my account but first i had to "Restart my game in my Steam decive with a WI-FI connection"
i've done that and it still has the progress of my alt that i was playing in Steam / Windows.
Can you tell me if i have to uninstall the game in Android to make it work or why is it not working for me?

[umbral pulsar]

@neon magnet I lost access to my account, because it disappeared from my facebook, could you help me to recover?

[neon magnet]

You can get assistance by opening a #👨💻-customer-care ticket (link in that channel)

[neon magnet]

Does this occur when opening the game from Microsoft and Steam, or just one of the two?

[sly valley]

8th Reminder

[sly valley]

Conversation ID:2020076
Issue: data reset
Garage level:6

I had praga R18 d class Camaro d class 2 star bmw homage d class 2 star
I had grand prix reward

Platform: android

i uninstalled app

Thanks

[dawn belfry]

from both, i've tried opening from the Steam and Microsoft version and saw no changes

[neon magnet]

Will escalate

[neon magnet]

I don't think uninstalling the game would have any effect, I'd say reply to the email you last received and explain what's happening for advice

[glacial hare]

Conversation id: 2012268
Issue: Other garage level 12

I need to transfer my xbox/ windows game data to android

Plattform: Windows
Android garage level 4
Windows garage level 12

From android device you didnt answer me

[glacial hare]

Here is a picture from the account I need the game data

[wraith cosmos]

Conversation ID: 1974961
Android
Manufacturer: Samsung
Answers from Gameloft support: ZERO

Why didn't i received help in ( a little bit over ) 2 weeks???

[eternal narwhal]

ID: #2012257

I requested the migration from android to windows and so far what was requested has been sent but I have no feedback on what to do next due to this lack of support, and the season is ending

It's a bit annoying having to come here to find out some news about tickets that are open because in the emails nothing is passed on about the time needed to carry out a certain action or any information about the progress of the procedure, and even knowing that in general the problems are resolved and the migrations are well done, the lack of support and attention makes me a little sad. but I understand why there may be a delay in the response, I hope that at least it is done

[sly valley]

@neon magnet don't forget i have ares s1 key but it's not claimed so mu good progress was last day please

[sly valley]

can i get a cklub

[worldly surge]

@neon magnet Hey)) Can you please tell me if there is any information about my problem?

[fervent fiber]

@tepid chasm @blazing iris @violet jungle
Are our requests ever going to be attended? Some of us have been waiting and sending messages here for over 2 weeks.

Conversation ID: #1983271
Tried to purchase legends pass on huawei but transaction failed and money was withdrawn from my account, need a refund.

[glacial hare]

Arr you going to answer me ? @neon magnet

[vocal shuttle]

Conversation ID: #2022849

I'm playing multiplayer events races for long time but now it is so much frustrating & irritating to play the multiplayer races now because other players using gold league cars into silver league & platinum league cars into gold leagues which is not available for me. How they make that happen?

[fathom rain]

@neon magnet Conversation ID: #2015640

[solid rain]

Conversation ID: #2023814

[jaunty dew]

does not open multiplayer and club and iin daily events im not able open spical events and cannot cliam gifts of events

[modest quartz]

Conversation ID: 2020285

[neon magnet]

I don't have an update yet

[neon magnet]

You sent the message outside of my working hours, I will escalate them now, during my working hours.

[eternal narwhal]

@neon magnet
Please if you can't help me in any way with this at least be honest and let me know, I created a ticket to transfer progress from android to windows and on android I got a not so long answer but on windows it's difficult because I didn't get a response any, would you not be able to at least pass this on to someone who is in this area if it is not possible for you to answer it yourself? I know it's not your fault but I've been waiting a long time and the season is already ending.

The ID is #2012257

[sly valley]

Although it all seems hopeless now. But whatever, here we go again. Knock knock. 😀

9th Reminder

[neon magnet]

I can't personally handle these transfers, but I will escalate it

[neon magnet]

I'm really sorry for the long wait, I'll try escalating again.

[lilac schooner]

Conversation ID: #2025579

[tawny shuttle]

Conversation ID: 2021793

[hoary parrot]

Conversation ID: 2025751

[brisk night]

@neon magnet Dear Codin could you support me, please? My game progress was reset after receiving the SE ultima rewards. Conversation ID: #2025723

[glacial hare]

ty, how can long can be my problem

[severe mirage]

Game crashed

[dawn belfry]

@neon magnet Update on this
My game progress on Android got reset, but my account doesn't shows up neither in Steam or Windows, it still showing up my Alt. account from Win.
Can you look up what happen or give me a way to restore my progress?
just in case, here are my android and windows IDs
Android: #184c4
Windows/Steam: #ad9b841

[hoary parrot]

@neon magnet my accont got reset for no reason..i even had legend pass...GL has no shame on players ... atleast try to resolve the problem
Conversation ID #2025751

[thick sage]

Conversation ID: #2026464
Please! I'm a leader of my team and this is unfair at all. I never used any kind of cheating or bots or hacks. I'm not anonymous in this game.

[pale quarry]

So it seems it’s a quite common “issue”, one could even say it’s a new feature of the game - random ban for being innocent.

[ocean dragon]

Mine does that about every 7 to 12 races. I put a ticket in for it around Dec 13th or so. Got no where really

[sly valley]

Oh boy! People's account are getting reset and I was worried about few BPs. Best of luck to y'all 🙂

[sweet bloom]

As far as I know, including me, we have given up on recovering our lost accounts

[hoary parrot]

Same here ... yesterday when i tried to login got a popup of account reset for no reason...tried to contact CC but no response.... feeling of giving up as well...i even had purchased packs as well as legend pass.... should be shameloft not Gameloft

[half ermine]

my game aint loading yall ...pls help

[neon magnet]

Will escalate today

[neon magnet]

Device?

[half mesa]

Didn't you like returned back to the game like few days ago

[brisk night]

Codin it seems that it is global problem. There are at least 4 situations from yesterday of account reset: Conversation ID: #2025723, Conversation ID #2025751, Conversation ID: #2026464 and Windows/Steam: #ad9b841

[neon magnet]

Thanks a lot for collecting the Conversation IDs 🙂

[brisk heart]

Hey Codin! My sibling really screwed up my account would love it if you could take a look at my situation. Conversation ID: #2022987

[eternal narwhal]

Probably my last attempt to get some sort of response, it gets exhausting having to literally beg for a response from support who should be handling this type of issue with more care and respect for their players and customers, since we also put real money into it, Conversation ID is #2012257
is this and i'm doing a transfer from android to windows, if you can answer the emails and give some kind of response i would appreciate it, if not at least let me know, it's boring to put false hope in this

[neon magnet]

Please respond to the last email you got

[neon magnet]

Hi, this is how the game works I'm afraid, this isn't a bug. You meet opponents based on rating, not league per se. If an opponent is in gold, but is very low ranked for gold, he may end up racing against silver players, while still being able to choose gold cars.

I've escalated all tickets ^^

[tawny shuttle]

@neon magnet the bonus pass event its not showing up,​ can​ you​ help me?

[neon magnet]

I escalated your ticket

I can't do anything beyond that I'm afraid

[hoary parrot]

I directly got end conversation message from CC ...id#2025751
This is the service you guys give ...not expected from such a big company...even after paying you the real money account is banned

Look through it @neon magnet ...My new Conversation Id is #2027417

[dawn belfry]

My Android account got reset, not the Windows one.

[brisk heart]

Ohhhh ok got it. I sent a response a few hours ago

[neon magnet]

You did get the automatic one, you have to respond to that for an agent to investigate

[storm berry]

@neon magnet i am having problems relating to account reset can you plz help Conversation ID: #2028013

[astral crystal]

@neon magnet my profile resetted yeserday can you please help conversation id is ID: #2025583

[shut pecan]

Ticket ID:2028564, I cannot connect my asphalt9 to gameloft or apple ID

[brisk heart]

Responded! Please take a look when you can

[solid rain]

Conversation ID: #2023814 still no response

[wraith cosmos]

Conversation ID: 1974961
No answer received and the event is as good as ended ( approx 1 day remained and it's impossible to finish it in so short time period )
Approx 3 weeks passed since i opened the conversation.
Years ago ( in another game from the franchise ) i was suspected to be a rule-breaker being banned based on rumos. When i wrote to support i received even 7 e-mails within 12 hours.
Same to you Gameloft support!!!...!!!

[cunning tapir]

Conversation ID: 2029621 , platform changing

[brisk night]

@neon magnet Dear Codin. Somebody stole my account! Somebody start the procedure of cross-platform transfer from win to iOS without my knowledge and that is why my windows account got reset! How it is possible to do that without access to my mailbox and xbox account? Only by knowing the player ID? Where is the security? Please help me to get back my account, please! Conversation ID: #2025723

[neon magnet]

Hi, it's impossible to steal an account with player ID

I will escalate your ticket

[vestal summit]

I cannot login into my account through Facebook player ID is 07a743a

[fiery zephyr]

When is the Legend pass gonna come..?

[trail niche]

@neon magnet Dear Codin, i can't log in to my Asphalt 9 account, i've already check my connection, restart my phone, clear cache on my A9, clear data my A9, and force stop my A9. And i still can't log in to my A9 account, Can you help me pls🙏🏻

[neon magnet]

Please open a #👨💻-customer-care ticket

[neon magnet]

soon

[neon magnet]

Please open a #👨💻-customer-care ticket

[astral crystal]

@neon magnet my profile resetted 2 days ago can you please help conversation id is ID: #2025583

[eternal narwhal]

@neon magnet
Hello, if you escalated my ticket information I would be very grateful, I received a response today, but I received a response with something that had already been sent to my android account, an email directing me to finalize the transition through windows informing give me some things, and now that I sent them through windows I was answered with an automatic message of the same thing but to be done by android, it seems that I am being thrown from one side to the other and my case is not resolved, please, that's exhausting for me, I'm being made a fool of this way
Conversation ID: #2012257
I was answered by Tony, if it helps you to pass this information more accurately so that it can be finalized as soon as possible

[grim moat]

@neon magnet i cant log in to my account. How do i get my account back. Conversation id: #2030234

[kind pulsar]

@neon magnet Conversation ID: #2009501. I can't load my profile after hard reset on my phone. I see my progress, choose it and have endless "connecting...". Have this problem two weeks ago.

[dawn belfry]

@neon magnet sorry to keep bothering but i just want my account back.
i just want one of the 2 things
1. Restoring my progress from my Android ID (#184c4).
or
2. Transfering the progress that got reset in Android to my Windows account instead (Current ID #ad9b841).

If any of these two get done, i'd appreciate it.

[thick sage]

I contacted them for the third time, and demanded an investigation and a thorough inspection of my account. I received a response containing a very long list of their laws (even those related to sex) and an insistence on not making a mistake on their part and continuing the ban.
@neon magnet Sir ! When did it become the policy of the company to send you its rules and implicitly tell you to choose what you want and what you agree with as a reason to block your account and deny you the prizes for your efforts?! 🤦‍♂️😤

[astral crystal]

@neon magnet my account resetted 3 days ago and I submitted the form but its been 3 days and there is no response from your end even from you conversation ID:#2025583

[brisk heart]

@neon magnet Would appreciate if you or someone else could take a look at my message. Conversation ID: #2022987

[vestal summit]

@neon magnet I am not able to login into my account from 2 days by both Facebook and Google I have tried to login in other mobile phone but also nothing is happening my conversation I'd is 2031615

[fringe breach]

please look into this issue
Conversation ID: #2031970

[deft rivet]

#1955137
Request to move account from android to windows.
The response from android cc had arrived a while but not with the help I had wanted. I am assuming that I have to wait for a response from this ticket (from my windows device) for the account transfer to take place.
I have also been waiting for more than a month for this to happen, and since a new season has just started I really hope this doesn't get postponed to the fact that the response of "we can not do this right now due to being midway through a season" is the one I get.

[primal cloak]

Hi

[weak stag]

Hi my ticket is 2032253 some information?? @neon magnet

[brave mica]

Can anyone who owns 2*+ Boxter please tell me how many MP races needed to unlock MATTE in Custom Colors?

[weak stag]

Could you please tell me something about ticket 2033179? @neon magnet

[primal cloak]

I am Unable to login with Facebook I do all thing but nothing happen please open my account
Conversation ID: #2029694

[mossy osprey]

How long will CC take to get back to me?

[summer flint]

ID: 2033097 😡😡

[formal crescent]

Conversation ID: #2030590
@neon magnet I bought last season LP, I completed all events, I should have gotten this season LP at 50% discount but I was charged 100% and Customer Support is not resolving/ refunding at all

[neon magnet]

The discount you receive from buying the previous LP is clearly stated to be on the bundle, not the normal LP

[astral crystal]

@neon magnet my account resetted 3 days ago and I submitted the form but its been 3 days and there is no response from your end even from you conversation ID:#2025583

[neon magnet]

Escalating all tickets

[pale quarry]

Days passing by and nothing happened. I won’t leave it like that. Miszczu was (is) the captain of our club - Polish Eagles. And he’s been playing almost three years in A9.

You clearly messed up. It can’t be that you transfer an account to other platform without any confirmation from XBox/Microsoft account (its e-mail address).

At the same time you claim that the account was reset due to some violation of statue.

Isn’t it contradictory? And where are explanation of this supposed violation? Nothing. Sounds fair and respective, isn’t it?

I’m also three years in this game. I’ve spent about 1.600$ on igp so far (yeah, much too much, I know). And I’m telling you that if you won’t recover his A9 account, I’m leaving the game permanently. I would not be playing a game in which players are treated like a trash and you can ruin someone’s progress and achievements just like that, without any credible explanation.

This is my statement.

[neon magnet]

I have asked the team to take a look again now.

[fringe breach]

please take a look at this ticket regarding my legend pass.

[hollow kite]

Hi, i would like to change my age so that I could save my account progress in case anything goes wrong with my phone. I hope you guys can help.

[autumn steeple]

#2035330
I paid for legend pass but it wasn't added to the game

[verbal yarrow]

Hello, new to discord, how do I log ticket?

[astral crystal]

@neon magnet this is my 5th message and there is no response. Its been 4 days since my account resetted and there is no response since i contact on customer care. I didn't expect that. Seems like no one cares even you guys are not doing their jobs 🤬 i was playing this game from more than 3 years and collected 159 cars had 52k+ tokens and 70m credit and playing Drive syndicate and suddenly message showed up that i was cheating or doing some kind of nonsense. Who do something like this on his account that he is playing on everyday collect everything that he can and spend carefully but i the experience i got after this is just not acceptable to me. I bought almoat all legend pass to progress as far as i can and was saving up my tokens for Hennessy venom f5. Just maxed ssc in his special event and spend over 50k tokens and waiting for other very good cars. Seems like they dont care about the players and that is my last reminder for youy @neon magnet do your work and take a look on my email that is already sent to GCC 4 days ago conversation ID: #2035691

[formal crescent]

I bought the bundle both times
Second time there was no discount. You /GL messed up. Do not play guessing games and hide and seek with a customer for the rewards a customer has paid for.

[bright linden]

Hello !

[buoyant gust]

Hi who do I talk to about people running the dodge vipers in the classic series world series bronze league?

[sly valley]

Hello Good @neon magnet Morning Soo what would be punishment for this player I'm in tier 5 and he's being toxic he's wining and he's toxic about

Inappropriate Username and Abuse to another Player if this counts will he be disqualified or be warned or something this just bad sportsman ship

[eternal narwhal]

Good morning @neon magnet , I was told to create the process again because I had created it backwards, the transfer, but I've been waiting for the same for a long time, can I ask you to ask someone to take a look?
Conversation ID: #2037196

[alpine shore]

I play TD on an iPhone 14. Since update the phone gets hot when I play a lot and the brake doesn’t hold. It will just stop braking on a drift or won’t even start sometimes when I brake…

[hollow kite]

Good morning @neon magnet , I would like to change my age so that I can connect my account in case anything happens to my phone. Thank you.

[astral crystal]

@neon magnet this is my 6th message and there is no response. Its been 4 days since my account resetted and there is no response since i contact on customer care. I didn't expect that. Seems like no one cares even you guys are not doing their jobs 🤬 i was playing this game from more than 3 years and collected 159 cars had 52k+ tokens and 70m credit and playing Drive syndicate and suddenly message showed up that i was cheating or doing some kind of nonsense. Who do something like this on his account that he is playing on everyday collect everything that he can and spend carefully but i the experience i got after this is just not acceptable to me. I bought almoat all legend pass to progress as far as i can and was saving up my tokens for Hennessy venom f5. Just maxed ssc in his special event and spend over 50k tokens and waiting for other very good cars. Seems like they dont care about the players and that is my last reminder for youy @neon magnet do your work and take a look on my email that is already sent to GCC 4 days ago conversation ID: #2035691

[sly valley]

Conversation ID: #2036676. I was trying to move my account to steam so I generated an xbox code, it failed so I tried the steam and it worked. Problem is the steam account is lvl 1 and my lvl18 from xbox just got replaced with the lvl new steam account. How can I can I access my lvl 18 account now cos I can't restore it on my windows account, it's now a new account with zero progress and no way of reversing the process to get back previous lvl 18 account

[coral echo]

Conversation ID : 2038474

[split schooner]

I want to transfer my game data from windows to android. conversation ID : 2020240

[frozen cliff]

Hi Sir, @neon magnet
I am just want to tell you that my account has been reseted.
I'm playing Asphalt 9 last 2 years but nothing Happen Like this. I leave asphalt for a bit of days now when I try to login in New phone It is not opening. It shows Error,you could not login into Facebook
Please Sir solve my problem.

Player Id:- 7711cbb
Conversation ID: #2031958

Thanks you sir.❤️
I hope You will solve my problem.😊

[ripe moat]

Hi sir, @neon magnet
My Asphalt 9 account could not Login but not get any notification from Gameloft like ban
But i think my account got ban without any reason, i never voilate any rule , I never use any kind of hack
I spent money on my asphalt 9 account I already buy Legend pass,
Last game goes lagging then clear all data and restart asphalt 9 and my account could not log into google stuck on connecting.
Please sir solve my problem.
Player id :- 3b8564
Conversation ID: #2038820

Thank you sir.
Please Sir help me out

[lime dove]

#2039354 error in my game
New breed rivals 7th game Himalayas frozen route missions
Perfect runs 4 instead of 3 for my account
what to do now

[tawdry harbor]

Thanks! This is your Conversation ID: 2026675
Your request has been added to the queue. You will receive a push notification as soon as one of our agents becomes available.

[neon magnet]

Please open a #👨💻-customer-care ticket

[neon magnet]

Will share with the team

[neon magnet]

Hi, league mixing is intended, it's not a bug ^^

[neon magnet]

Please open a #👨💻-customer-care ticket so we can investigate what happened.

[fringe breach]

regarding my issue, I'm only looking for an answer or possibility regarding my purchase. can u please look in to this
Conversation ID: #2031970

[astral crystal]

@neon magnet this is my 7th message and there is no response. Its been 7 days since my account resetted and there is no response since i contact on customer care. I didn't expect that. Seems like no one cares even you guys are not doing their jobs 🤬 i was playing this game from more than 3 years and collected 159 cars had 52k+ tokens and 70m credit and playing Drive syndicate and suddenly message showed up that i was cheating or doing some kind of nonsense. Who do something like this on his account that he is playing on everyday collect everything that he can and spend carefully but i the experience i got after this is just not acceptable to me. I bought almoat all legend pass to progress as far as i can and was saving up my tokens for Hennessy venom f5. Just maxed ssc in his special event and spend over 50k tokens and waiting for other very good cars. Seems like they dont care about the players and that is my last reminder for youy @neon magnet do your work and take a look on my email that is already sent to GCC 4 days ago conversation ID: #2035691

[neon magnet]

Hi, I've seen your message. Most of your reminders were sent when I was not working, i.e. during the weekend. We will get to your ticket soon.

[sly valley]

Good Day.

Regarding Conversation ID: #2036676, will it be appropriate to DM you the details(private info) I was asked to provide on the reply email to make sure I replied with the correct info or should i just be patient and wait for further communication from customer care?

[neon magnet]

Hi, just reply with all relevant info to the email and await an answer

[formal crescent]

I did that before posting here. No support from Customer Care. Conversation ID: #2030590

[neon magnet]

Sorry, didn't go all the way back to your original message, I see it now

[dawn belfry]

@neon magnet it's been a week already, i have contacted CC twice and they haven't responded. i just want to know if it possible to get my account back.

[neon magnet]

Hi, I'll be doing another round of escalations in a bit.

[woven phoenix]

There is an error when accessing A9 on Android, what should I do? A few hours ago everything was fine

[green zenith]

Hello GL I have an Issue with the game!IT doesn't start!

[fluid vine]

Why i cant sign in my Google Account

[brisk night]

Dear Codin. I also didn't get any reply regarding my stolen account. Could you support me, please? Conversation ID: #2025723

[neon magnet]

Will do

[neon magnet]

Can you elaborate?

[ripe moat]

@neon magnet My asphalt 9 account could not log into google stuck on connecting I face the problem 01/13/2023 and i submit the form but not get any help and support, last game goes lagging than clear all data and restart the game but asphalt 9 account could not log into google and stuck . I don't know why it happens. i didn't do anything unfair and i don't voilate any rules . only do clear all data and restart game and it happened
Conversation ID: #2040389

[kind pulsar]

Same problem, as have you, but i have it 27 december 2022. And don't have answer from customercare.

[lyric pivot]

My game not openning

[frail pecan]

#🔥・hot-topics

[sly valley]

Help? I also had to kill the game in task manager cause it froze

[ivory pawn]

Same issue for me, almost whole day today, on Android

[zealous belfry]

Hello is asphalt 9 working today because it’s saying that it won’t connect to the internet

[crude current]

Hello @neon magnet , I've been waiting for almost 2 weeks and I still don't have a response in regard of transferring my gamedata between platforms:
Conversation ID: 2028421 and 2024108
I think one is from old device and another one from new device.

[gaunt cypress]

Game not loading for me either today.

[quick fiber]

Connection error. I only need the last GP race - ARES S1.
as the game does not connect I will lose the key. I'm in Spain.

[lime frigate]

same issue here, still cant connect

[queen canopy]

I can’t play Mp1 or 2 and now the game won’t start, I deleted the game and reinstalled it but it’s the same

[tardy needle]

I have the same issue

[novel sonnet]

whenever i open the app on my M1 Macbook it does not load and just crashes and one time froze my whole pc in full screen i also had this issue last night

[deep coral]

Help, I can't get in, it says I don't have stable Internet but I have good internet and I even tried my 4g data.

[calm swan]

same here

[sly valley]

Read the thread here before crying

[sly valley]

First time getting stuck like this idk y I restarted,cleared Cathe nothing worked

[icy coyote]

falld

[limber talon]

Asphalt 9 legend stuck on screen kindly support me

[wet pewter]

Hi @neon magnet , while the game is unable to start due to server errors, can we expect to get a refund of Legend Pass ?

[icy heart]

It shows error 1-3-9-500 during all day long

[unborn needle]

yeap, sadly the server is quite unstable today.. Just got to load it normally about 10 minutes, then crashed and not working until now... with Android here

[haughty bolt]

A9 is not connecting in a lot of countries and we loose the car key thanks to the inability of Gameloft programmers.. who give us the key once the last GP race has gone?

[warped sapphire]

I've been getting 1-3-9-500 error on android and ios for hours

[simple frost]

yeah it started on ios and android and then about 5 hours ago it went out for xbox as well

[vale plinth]

Hello! Since almost one month im trying to bring my progress from Steam to iOS, but the only answer i got its to make another ticket, contact the ingame iOS Support and sent my purchase receipts, i did everthing and again 2 weeks and absolute no answers from anyone. Please @neon magnet give me a hand. This is taking too much time for a simple thing! I want to play!!!

Ticket ID: #2017943

[sly valley]

@neon magnet

[astral crystal]

Hi @neon magnet i didn't get response can you check conversation ID: #2035691

[tender cove]

Conversation ID: 2042428

[buoyant gust]

I was wondering why i had switch section B4 n now i don't he have the switch section.. It's been completely removed but I own a switch gaming system... Also can't upload... I have a Nintendo Switch console

[neon magnet]

you removed your platform role. What platform are you on, Switch? I can add it

[ripe moat]

@neon magnet Conversation ID: #2040389

[neon magnet]

Thank you

[eternal narwhal]

My transfer is not over yet, I had to create a new transfer but starting from the other platform (windows) the one that would receive the progress of my android account. I've been trying to transfer progress for almost a month, I don't know if this is some kind of demotivation for players to give up doing the process but it's tiring. @neon magnet
Conversation ID: #2037196

[sturdy sonnet]

@neon magnet
if the support service does not respond for more than 10 days,
can they help me here?
Conversation ID: #2022326

[neon magnet]

Hi, I will escalate it.

[astral crystal]

@neon magnet its already over a week and i tried alot but they just dont care i think i have to report directly to GL 💔

[sly valley]

Thank you. This one cost me a GP and I was at 200 points so if did R5 or R6 I would have gotten the key

[sacred grotto]

Umm All my cars have vanished from my xbox account and idk what happened. Is it because i did not play for too long?

[stiff sail]

Need help to recover game progress. one of my clubmate tried to see how his old asphalt 9 id is now. unfortunately he changed his account with Play games Settings. now he cannot get his current progress. Is there any way to recover his current progress?

[scenic shale]

@neon magnet how to get conservation ID i send it' my details to customer care email my game ID and details

[neon magnet]

Hi, please open a #👨💻-customer-care ticket

[neon magnet]

Hi, ask your friend to contact #👨💻-customer-care please

[neon magnet]

should be a string of 8 numbers at the bottom of the email

[nova siren]

@neon magnet hello i can't log in to my facebook it's showing error i just bought some things and im stressed please can you solve it soon

[dawn belfry]

@neon magnet im starting to lose my faith on getting my account back, the CC isn't responding neither giving me the right asnwers.
I still haven't seen my account getting transfered to my Windows/Steam account, im worried that it accidentaly got send to the wrong account.
and the CC haven't gave me the conversation ID, please, i need a solution, im running out of options and im close to going for the game uninstalling.

[deft birch]

Same issue

[neon magnet]

Still no reply? Ok.. sending again

[neon magnet]

You still have that issue? When did it start?

[sly valley]

3a368a9
@neon magnet

[neon magnet]

Hi, I only need the conversation ID which is in the picture

[summer flint]

Tid: 2033097 been a while no response from the customer service.😡

[sly valley]

Conversation ID: #1983427 @neon magnet i got no respond from the support team till this day, please help

[ripe moat]

@neon magnet Still no reply
Conversation ID: #2040389

[scenic shale]

@neon magnet @steady dome
Conversation ID: #2043401
Game I'd . 292a16
Email [e-mail]
Issue ban plz cross check and unban my acc

[crude current]

Hello @neon magnet , I've been waiting for almost 2 weeks and I still don't have a response in regard of transferring my gamedata between platforms:
Conversation ID: 2028421 and 2024108
I think one is from old device and another one from new device.

[dawn belfry]

@neon magnet big update on my issue, turns out my account was in Windows after all.. but now im not sure how to login in into that account, in both my Steam and Windows it still the low level account.
CC told me to log in into that ID from my computer, could you tell me how to do that?

[eternal narwhal]

@neon magnet I don't even remember what my attempt number is now, but another day here for the same problem, no response, no resolution, about the migration attempt already extending to almost a month, please help me I beg
Conversation ID: #2037196

[minor depot]

norbackCsGo.pl#2554 has been warned

Reason: Posted an invite

[crude current]

Hello @neon magnet , I've been waiting for almost 2 weeks and I still don't have a response in regard of transferring my gamedata between platforms (ios to android):
Conversation ID: 2028421 and 2024108
I think one is from old device and another one from new device.

[remote hare]

@neon magnet
Conversation ID: 2046392

[urban fossil]

@neon magnet got banned for no reason the second times
conversation ID: 2046418

[brisk night]

Dear Codin - I still didn't get any reply. Somebody transfer my game progress from Windows to iOS without my knowledge. Basically somebody stole my account! That is almost 3 years of playing - lots of time and money. I'd really like to avoid engaging legal advisory and following that path - that would generate unnecessary costs. Theft = crime! We cannot leave it just like that. That is the last time I wrote here. I'm looking forward to resolve this case till 27.01.2023. Please help. Conversation ID: #2025723

[astral crystal]

@neon magnet
Thank you for reaching out. My name is Sandra.
We have investigated your account and found no errors on our side.
The reset of your progress is not an issue, but an intended action from our anti-hacking team.
This is part of the penalties applied to that account.
Please play and behave fairly.
Should you have further questions do not hesitate to contact us again.
Kind regards,

Sandra

Gameloft Customer Care

Wow man that is insane. Your system is 1000000% correct without any explanation. I need explanation what i did that caused my account reset after 3 years of hard work spending my pocket money on that s**t that's what I got from you. Really disappointed ☹️

[coral echo]

@neon magnet Conversation ID : 2046696

[scenic shale]

@neon magnet Conversation ID: #2043614

[sturdy sonnet]

@neon magnet, hi!
can you really escalate this?
after all, there has not been an answer
yet, or do I need to do something else to speed up the process?

[eternal narwhal]

@neon magnet One more day without answers, the open tickets were the following: the first opened by windows was the ID: #2012257, it was also informed by the android account but in the end always without result, later I received an email from Tony (Conversation ID: #2012257 ) informing the same thing that I had already received before and directing me to now create the process through the email that I used for the current one, I believe that the android account was created and they sent me to review the information and create another one again from windows, this one was created then and is also still unanswered (Conversation ID: #2037196) basically i'm being thrown back and forth and i just want to migrate my account from android to windows, that's all and play my game normally but the disregard they do to the player who spends money in the game and most importantly who spends time in the game is incredible, please this is in almost a month, and there is not even one piece of information saying that there is a time limit to be answered , and leave us without answers

[sly valley]

Conversation ID:2039771
I'm trying to transfer my ios data using Facebook to my Samsung but the data doesn't transfer for some reason. I have both the new ID and my old ID from my IPhone. Facebook doesn't work for some reason. @neon magnet sorry for the pinging but I'm worried I could lose valuable data

[crude current]

Hello @neon magnet , I've been waiting for over 2 weeks and I still don't have a response in regard of transferring my gamedata between platforms:
Conversation ID: 2028421 and 2024108
I think one is from old device and another one from new device.

And this is my third message here.

[frozen helm]

Conversation ID: 2048036 merge account accident @neon magnet pls reply me as soon as possible 19 days left to use legend pass...

[neon magnet]

Hi all, issuing another round of escalations today. Thank you for your patience!

[sly valley]

Good morning.
Conversation ID: #2036676

Not resolved still and apparently I missed an email sent to me so this is just a nudge in case I may have missed another email that required more info. Thanks.

[astral crystal]

Still i didn't get any answers regarding why my account resetted

[neon magnet]

You literally copy pasted the response

That is all the team is obliged to share

[neon magnet]

Hey, I see 2 responses from the team to which you didn't respond to

Please respond, an agent contacted you 2 days ago

[neon magnet]

Please respond to the last received email

[sly valley]

let me double check

[sly valley]

Conversation closed or cleared
They are asking more more information for a little doubt

[neon magnet]

So..provide them with the required information ^^

[kind pulsar]

Conversation ID: #2009501. Don't have any answer from customercare.

[crude current]

Hello @neon magnet , I've been waiting for over 2 weeks and I still don't have a response in regard of transferring my gamedata between platforms:
Conversation ID: 2028421 and 2024108
I think one is from old device and another one from new device.

And this is my fourth message here.

[neon magnet]

I sent your ticket to the team earlier today

[astral crystal]

So my 3y progress and money wasted ?. That's not good 🤬. I want my account back. Do something. The penalty should be a ban not progress reset if a applied

[neon magnet]

If the cc has confirmed that the punishment was intended, there is nothing I can do.

[vale plinth]

@neon magnet i need to contact via the ingame support but it think its stuck, when i send something nothing responds or happens, its there a way to restart the ingame support chat?

[astral crystal]

Please recheck it. I can't start from the beginning. I don't have 3 years to progress again or do i need to create a new ticket

[neon magnet]

No need to open another, the answer is final

[neon magnet]

Try the link in #👨💻-customer-care

[night axle]

Heyy @neon magnet,

My Conversation ID is #2044751

It's been 3 days since I put in a request to port my progress from Android to iOS. I've provided all the necessary details but I haven't heard back from Gameloft yet, can you please look into the issue at the earliest as I plan to format my old Android at the earliest and would love to continue playing on my iOS device.

[sturdy sonnet]

@neon magnet 👋

you wrote that you would escalate it

however, more than 2 weeks have passed and there has been no response

what can I do on my part
to speed up the process?

Conversation ID: #2022326

[frozen cliff]

Hi Sir Please See my problem
i'm unable to login into my Account please sir fix the issue..
it says you could not login into facebook.
please sir solve my problem
I am playing Asphalt 9 last 2 years I purchse LP mostly of the times but never saw problem like that.

please @neon magnet sir Solve my problem

Conversation ID: #2031958

[scenic shale]

@neon magnet

[astral crystal]

Why the answer is final. I need the explanation waht i use that caused reset. Cause I didn't used any alternations

[crude current]

They've replied. But the progress is still not transferred. I am waiting for almost 3 weeks by now.
Conversation ID: 2028421

@neon magnet

[sly valley]

Thank you for your email.
I regret to tell you that the Asphalt 9 game does not support the possibility to synchronize progress between different platforms. Thus you won’t be able to transfer or synchronize your data between devices running on different platforms (Android/iOS/Windows).
Though, we do have a possibility to perform this kind of a transfer on our end as a one-time exception. Still, in this case you'll face the following consequences:
As soon as we transfer your game data to the new device, we'll reset your game progress on the old device. So, you will never be able to play with this game account on your old device any more.
You'll lose the whole platform related progress on your new device, which is the following:

• Time-limited events, all Special events and Multiplayer progress ;
• Club progress. You'll need to create a new club with players on the new platform you are moving to.
  If you are a leader of the club, what we recommend is that you leave your current club beforehand and appoint one of your best club members as a leader, so that your club can exist without you.
  Unfortunately, it’s technically impossible to transfer all the mentioned above things to another platform. Though we will be able to restore your Season Pass progress and MP bonus pass, if any.
  If you accept all mentioned conditions, please create a new request to Customer Care from in-game directly on your second device, following the requirements below:
• your request must be created from the same e-mail address you used for the current one;
• in case you ever made in game purchases for real money, the request should be created from the e-mail address linked to those purchases.
• attach several purchase receipts where the date and e-mail address are visible and indicate the current ticket id in your reply.
  All these details will help us to make the process secure and to guarantee you a safe account transfer.
  @neon magnet so should I make a second request

[neon magnet]

Make the second request from your new device with the same email and offer all requested details

[astral crystal]

@neon magnet Why the answer is final. I need the explanation waht i use that caused reset. Cause I didn't used any alternations

[dusky dock]

Conversation ID 2048116
Me and some players of my time are getting only Osaka and Shangai in MP1, this has been happening since new update, the GL answer to this was:

Hello Carlos,
Thanks for reaching out to us.❤️
Please note that the problem in question has been checked and was not confirmed by our developers.
I'd like to assure you that everything works properly and our system picks the tracks randomly.
Thus, you'll simply need to play more to find the desired tracks.
If you have any other questions or issues, Carlos, please do not hesitate to contact us again.

Kind regards,
Liana
Gameloft Customer Care

The problem is that I play a lot more than 2h a day, and I do not get any other track than Osaka and Shangai,,,, clearly there is an issue here,,

Need help
Thanks

[astral crystal]

Tracks are limited in this update. 2 tracks every season

[dusky dock]

That’s dumb, why they will do this?

[elfin eagle]

Is there a manager in this game? Activities are garbage jesko you gave 136363737373 times the legendary card is not worth 5 what is your aim I am completely cold from the game Since I am a 4.5 year player most of the vehicles max when the garage update will come urgently give events like a man of course if there is a manager here you take the money and go to a corner

[half ermine]

Fix ares s1 physics pls

[night axle]

@neon magnet

Can you please guide me on how to create a new request? I made from the new device via the Contact Us and that's just stuck? I understand all that will be transferred and what will be formatted from my old device, just please complete the transfer?

The contact us is just stuck with no reply since 4 days, so please tell me what I'm doing wrong.

Edit: Thank you so much, my conversation ID is #2044751

[neon magnet]

Make a new request from the iOS device

I will escalate your ticket tomorrow

[vital dome]

Conversation ID: #2050991 here is my conversation id and in old Android device i did ( i want to transfer my game to another platform ) in contact us so the auto generated msg said ( please send a new request to customer care directly ) so i did from my new iOS device and contact us support won’t respond and i use facebook account for my game progress and in android it shows me for restore game progress and when i login in iOS device it won’t show to restore game progress what should i do now here is my player id :- 3c4c and in game name :- Chinmay27

[river thorn]

Ticket ID 1968026

[dense stratus]

Bro what will happen if i download Asphalt 9 in my phone from Play Store and download Asphalt 9 from Google files to my another phone then will my I'd get banned or is at any risk?

[dusky dock]

Update 🥱😔 Hello Carlos,
Thanks for your getting back to us.
I see that you are upset with the fact that you are getting only Osaka and Shanghai in Multiplayer.
However, I would like to inform you that the tracks in Multiplayer are chosen randomly. It means that you need to proceed playing, and you will definitely get the track you need.
However, Carlos, I see your point on the rarity of other tracks.
So, what I am going to do is pass your feedback and concern to our game dev team. Hopefully, some changes will come that will suit your taste much more.
Meanwhile, I wish you the best of luck in Multiplayer!
Sincerely,
Anna
Gameloft Customer Care

[kindred tiger]

Lunar new year.

[digital sapphire]

Hello I've been trying to move my game from Android to Windows so I contacted support in game on Android. They said to make a request on Windows so I filled out the Contact Us form on Windows too. Conversation ID #2054632

[eternal narwhal]

Could you guide me in my case? I've been trying to make a progress transfer for almost a month and every time I try it seems that I get further away from the transfer, I've already tried to create it starting from windows and android and neither of them I get answers to finalize the transfer even following everyone the steps, my last ticket (Conversation ID: #2037196) will complete 10 days without any response besides an automatic message as soon as I sent the email, in short without any response from a human being. if there is any other way to do the migration or to have a conversation with a human being in real time that can solve my problem please help me I beg you @neon magnet

[crude current]

@neon magnet
Wait time: about 3 weeks.
Conversation ID: 2028421
Still waiting to get my progress transferred.

[feral spade]

yo where is the conversation id ive been sending customer care reports for weeks!?

[night axle]

Heyy @neon magnet

I understand that the amount of tickets in this channel can be overwhelming. So when you can, can you please escalate my ticket, as you said, at the earliest?

I have to format my old phone and won't have access to it for long. Hope you understand and have a great day ahead.

Conversation ID: #2044751

[remote hare]

Why no solution yet? I made a purchase and nothing happened.

@neon magnet
Conversation ID: 2046392

[stone finch]

Conversation ID: #2047317
Please request 🙏

[vital dome]

@neon magnet hello sir Conversation ID: #2050991 here is my conversation id and in old Android device i did ( i want to transfer my game to another platform ) in contact us so the auto generated msg said ( please send a new request to customer care directly ) so i did from my new iOS device and contact us support won’t respond and i use facebook account for my game progress and in android it shows me for restore game progress and when i login in iOS device it won’t show to restore game progress what should i do now here is my player id :- 3c4c and in game name :- Chinmay27

[astral crystal]

@neon magnet still i didn't got any explanation what i did that caused my account resetted ?

[neon magnet]

I can't offer that explanation, so no use pinging me for it

[atomic eagle]

Conversation ID : #2052738

[shy rock]

Hi I'm not receiving all the multi player rewards as I progress, this is now the second season I've has this issue!

[sly valley]

Conversation ID:#2052476 @neon magnet

[feral spade]

@neon magnet Hello sir I have been sending customer care reports for weeks and I did not get a conversation ID. I really need to change my age to 19 please do something about this.

[sturdy sonnet]

@neon magnet
tell me, who else can I contact besides you
to speed up the response to my request?
there was never an answer
🤷‍♂️😢

[night axle]

@neon magnet

Apologies if you already have, but can you at least give me a Support mail ID I can mail where I can expect a human response.

The last mail I dropped in generated a conversation ID (#2044751) but it was a machine automated one. I know the tickets in this channel are getting overwhelming, hence I'm requesting to please provide me a mail I can drop into and expect a quick response as it's really urgent...

Thank you and hope you have a great day ahead. :)

[flat pine]

Conversation ID: #1988756
Please respond. I have been waiting for 1 month.

[young iron]

Conversation ID:2054895

[crude current]

@neon magnet
Wait time: about 3 weeks.
Conversation ID: 2028421
Still waiting to get my progress transferred.
Could you please speed it up?

[compact cliff]

Conversation ID : #2057105
my first response didn't help i've replied back on mail that it didn't work but no reply yet

[astral crystal]

So who do I tell about it?