🖥・windows-issues

[cyan kindle]

No Valkyrie packs in store? Previous EVO events had packs for new EVO cars.

[cedar sun]

Reported

[hybrid mist]

@cedar sun I reported this bug in #📅・events I have now found that it seems to be PC Win10 based as event timer works fine from XBox. I have quit the game and done a Win app Terminate/Repair/Reset and still have the problem with timer not running and have to quit the race
#📅・events message

[cedar sun]

It was reported

[teal minnow]

does the game can run in DX11

[cedar sun]

I think no

(im not sure)

[whole dune]

false

[teal minnow]

like in a gt710?

[cedar sun]

lol no a gt710 can barely run a browser

jokes aside i'm not really sure, that's on the lower end of the requirements, if you can't run the game try steam version with vulkan, that might be a solution? i honestly don't have a lot of info on this

does the game work for you?

[teal minnow]

with 10 gb ram and a core i5

[teal minnow]

about 3 months ago it worked but will try it later on steam version with vulkan

[cedar sun]

Okay please let me know, but if worked 3 months ago it should work now, i don't think requirements changed

[devout maple]

Question: how am I supposed to complete this condition? The Faraday Future FFZERO1 doesn't have the Overclock option, and it's the only car available for that race. Catch22? 🤔

[cedar sun]

It was reported, hopefully they bring it back

[devout maple]

Ah, damn. I searched for it first, but apparently it wasn't mentioned, or Discord search is really bad 🙂

[cedar sun]

I reported it myself without others mentioning it here

[devout maple]

Wait, does it mean that nobody can get the Jesko Absolut's key? You need 384 conditions for that, and with that glitch, you'll always be 5 conditions short... 🤔

[cedar sun]

I don't know they put back all the OC on the supports cars but the Faraday didn't get it yet, hopefully they put it back

[weak brook]

Why does it say Buy HOLIDAY pass?

[worn scaffold]

I didn't get those plans, I got the Shelby

[cedar sun]

Reach out to customer care maybe they give them since you completed the races before the change

[wide stump]

Customer Care

If you have in-game issues. please contact Customer Care with the following information: game ID, platform, device, description of issue and screenshot/video of problem (optional but highly useful)

To contact Customer Care
• Go to the Game Options → Customer Care (recommended)
• Or visit: https://gameloft.helpshift.com/hc/en/15-asphalt-legends-unite/contact-us/

[leaden spear]

does anyone else facing issue where adds on windows get stuck frequently?
It's taking more than 3-4 mins to finish single add.

[weak brook]

For me the ads are working perfectly.

[leaden spear]

ohh, then i’ll do some debugging on my side first.

[winter sandal]

when this car became 4600+ rank in gold max from 4403

All the car in oc event is overranked

[cosmic jungle]

Are there any payment issues in windows unable to add card

[meager badge]

yeah there are for me

[humble aurora]

no, game requires DX12

[weak nacelle]

Absolut still dont have OC option in stage 9. Only 26 hours left till event ends....

[humble aurora]

can you share the dxdiag file?

[flat totem]

There's a problem with this objective; in fact, you have to do less than 3 for it to count. I switched my game to English to see if it was a translation issue, but it wasn't.

No, that's not it. I just did it again and it didn't count. There's definitely a problem with this goal.

[flat totem]

I think we need to do something other than perfect runs, because I scored zero twice, and once it counted and the other time it didn't.

[teal minnow]

I will

[hybrid mist]

@cedar sun still have problem with timer not running in SE dragonforce stage 1 with Win10 PC. I cannot complete tasks/races as have to quit race, so cannot proceed in event. Would be nice to see listed in #🤓☝・mod-info so I can spot when fixed, thanks

[mystic needle]

Hi, I’d like to report a bug. In Multiplayer, on the Roller Coaster Ride map, the game freezes every time at around 16–18% progress. This happens consistently and makes the race unplayable. Please look into this issue and fix it. Thank you.

[cedar sun]

This was reported , did you send me your player id? If not post it cuz it can help devs with the investigation

[hybrid mist]

u-gd8ee

[cyan kindle]

Stradale EVO packs had 750 tokens price, x4 cards and good old drop rate:
https://www.youtube.com/watch?v=IQyjDiBQAP8

Valkyrie EVO packs have 900 tokens price, x3 cards and new terrible drop rate (10%), like Jesko Absolut and New Tushek.

It's simply not fair, it's a pretty common car. It should appear at Legend Store at level 40, but because of infamous bug it isn't (epics only, but not cards).

Please make Valkyrie EVO packs same as Stradale EVO packs.

[teal minnow]

the game open andthen closes

[subtle kiln]

Is there a problem with mp1 movement up the leaderboard?? I'm placing 2nd and 3rd but only moving up 2 or 3 places and then losing and going down 10

[topaz marsh]

A Pretty Disturbing and Annoyinng Bug, this causes the mission checkpoint to be always yellow as if there is reward.

I have encountered this bug when i logged in with android and claimed contract reward but in windows after some time i logged in It said contract reward has been unclaimed, so tdy decided to use windows as usual and claimed the contract reward but after claiming from here as well, it still stays the same.

[humble aurora]

the game open andthen closes

[topaz marsh]

@humble aurora then there is another bug let me get my controller in multi player racing

[humble aurora]

can you explain the issue?

[topaz marsh]

Yeah Wait i will record and explain few minutes, until then u see this minor bug about this contract reward thats annoying, let me record and explain, in short one controller is read as 2 somehow.

Yeah I did that

@humble aurora There is another bug i want to report in Multiplayer, i dont know but this bug is good, maybe its intended but your docs are not updated.

[humble aurora]

Can you share it?

[topaz marsh]

Maybe its intended it has no significance, its like disconnecting controller the keyboard is taken as input but then again connect keyboard and controller both are considered in, In my case it becomes 3 player as my controller is considered 2 players, i think this is intended if not dont kill this. i mean its not a bug its how it supposed to be even not but still let it live.

Encountered 3 issues in Windows this week, and this controller bugs just yesterday night when i connected a controller to play multiplayer split screen using keyboard and controller.

[winter sandal]

Mp1 dead ?

[topaz marsh]

@humble aurora I have another bug in android and this bug may actually benefit u guys but it directly affects all users affected it spoils the user gaming experience and minorly affects user grg level. And this bug might have been caused after this major 700 mb update in Android.

[humble aurora]

can you report on the android channel?

[topaz marsh]

Yes I will pls start a thread there also I have 2 to report

[winter sandal]

whats that

[topaz marsh]

Reported on Android Issues, waiting for permission to send link over there.

[winter sandal]

Why I can't access that channel even though I have android role

[topaz marsh]

GOto id:customize then id:browse under there tickmark #🤖・android-issues or Just Followw the whole REPORT AN ISSUE Category , u shall be able to then

[winter sandal]

Gauntlet ?????

[topaz marsh]

What?

[nova cove]

where's Gauntlet?
it's not showing up even though it should be scheduled for today

[humble aurora]

Hello,
You said you would like to report the your issue on Android?

[winter sandal]

I said why I can't access the channel, it's just related to role

[humble aurora]

I see

[eternal dirge]

i think the problem is because the song doesn't start, but i don't know why and what to do the let it start

see it? it doesn't come to end, the song doesn't start and the race is endless

[teal minnow]

@humble aurora bro it worked

[hybrid mist]

I also have this bug, I reported it two day ago but no news on fix or how GL will make up for us being 6 stages behind so far....
I think it's point 5 here #🤓☝・mod-info message

[chrome zealot]

stage 9 of the spotlight doesnt reward the correct car. it gives 3x5 porsche dragonforce BP instead of 3x15 Nilu bp's

[hybrid mist]

@cedar sun SE Dragonforce timer bug still not fixed, could this be related to sounds not working in-game but ok with Ads which has been ongoing sine A9U released. I have multiple sound devices might also be causing the issue, just trying to help your dev bug fix team

[visual forge]

Anyone can help me understand why I see starways packs in the shop, but I can’t access the event even though I don’t have the cars

[strange mural]

Lexus in Elite Class A ??? -->>> What a BUG-->>>>

there are only-->>>

[hybrid mist]

@sweet quarry Spotlight Dragonforce event still not fixed on windows

[eternal dirge]

i contacted customer car 2 days ago but no response

[queen python]

eddykey has been warned

Reason: Bad word usage

[hybrid mist]

no great surprise there I am afraid, in 6 years of playing I have never found Cust Care to be very helpful. Did you at least get a ticket/conversation ID from them ?

[hybrid mist]

@cedar sun @small mason SE Dragonforce timer bug still not fixed. I have missed 9/13 stages so far. I would probably have spent some cash on this event but seems pointless now. Rapidly losing any faith in GL devs to fix bugs and I guess there is zero chance of progress until Monday, after all devs & support only work Mon-Fri for a game that's 24/7/365. I also doubt that I will be offered any reasonable compensation for missing this event and the effect of not having these cars will have on future events.

[small mason]

even Windows too?

Oh gee this is a mess, sending report.

done.

[hybrid mist]

#📅・events message
#🖥・windows-issues message
#🖥・windows-issues message
#🖥・windows-issues message
#🖥・windows-issues message
#🖥・windows-issues message
#🖥・windows-issues message
#🖥・windows-issues message
How many times ? I am happy to help devs/support in any way (I used to be software dev for 40yrs so know a bit)

[small mason]

It's been reported already, but they're currently full hands right now.

i m not sure when they'll take a hotfix with it.

[hybrid mist]

Yeah, lots of bugs this season, hmmm maybe they would like to employ me as a game tester, wouldn't mind moving to near Barcelona lol

[queen python]

mtoyz has been warned

Reason: Bad word usage

[quick jewel]

Hi... is the game currently in service maintainance, or is it just me?

[flat totem]

#🔥・hot-topics message

[worn scaffold]

@quick jewel the game currently in service maintainance

[carmine apex]

bro

What have you two been doing for the past two hours?

[low leaf]

Me too

[hybrid mist]

despite 'update' windows SE dragonforce timer bug still exists, 11 stages behind now

[hushed fable]

Had this issue for a while.
Thought it might fix with the updates but hasn't.
Is this a re-install fix please?

[raw ore]

mini update and game is disconnecting mid mp and crashing even more lol

[hollow rover]

I have the same issue

[queen python]

halimdz has been warned

Reason: please kindly keep this channel strictly for bug reports , posting a photo where your game is having an update is not a windows issue please respect the channel you've doing this a lot

[winter sandal]

the sanfranscisco bug is trash , went beyond light speed but still stuck at same place

[topaz marsh]

Has anyone been facing this Cannot connect probably server aren't working ?
Team Asphalt?

I have faced reported 4 instances of this at the time of this post.

Ahh Again lol, but this just spoils experience i do get the fuel back after some time.

[hollow breach]

It's happening to me too; after the latest updates I'm receiving the same message. In my case, I use Avast VPN on a public network that has game blocking; at home the game works normally.

[past whale]

there is no key for GT65

[subtle kiln]

Game was working fine without crashes since new season began but then you went and did it again didn't you? A new update yesterday and now the game has started crashing again. Get rid of those pop-ups or pop-outs as they cause issues.

[pallid copper]

I spend 1500 tokens in the association shop my association coins are gone so where are my tokens?

[small mason]

What "association shop"?

[cedar sun]

Reach out to customercare

[wide stump]

Customer Care

If you have in-game issues. please contact Customer Care with the following information: game ID, platform, device, description of issue and screenshot/video of problem (optional but highly useful)

To contact Customer Care
• Go to the Game Options → Customer Care (recommended)
• Or visit: https://gameloft.helpshift.com/hc/en/15-asphalt-legends-unite/contact-us/

[lime vine]

ZzZzZz...

[hearty ridge]

Private lobby error keeps popping up

[lusty belfry]

1500 jetona s kredi aldıgım halde yüklenmedi
@cedar sun

[quaint cave]

How this squad mode in mp2 actually works? Two times in a row I'm near the finish line and the race ends without any warning or something, and my nitro time and drift meters don't count for the LP missions...

[winter sandal]

Squad has no meaning. It's just normal mp2. With race finish execution

[untold ledge]

Hello! Yesterday syndicate coins were lost on two accounts after purchasing a set of 50,000 syndicate coins for 1,500 tokens. On the account with the ID: u-873h0g2, the purchase was made at 12:02 (19:02) local time, and on the second account with the ID: u-d7ee5d, the purchase occurred at 12:22 (19:22) local time. Is this a solvable problem, or have the blue tokens been wasted?

[white plover]

Why aren't there 50 daily tokens for watching ads on Android?

[open monolith]

this already been like that since unite

[untold ledge]

@cedar sun

[winter sandal]

But these speed never went that way

[cedar sun]

Customer care for this

[wide stump]

Customer Care

If you have in-game issues. please contact Customer Care with the following information: game ID, platform, device, description of issue and screenshot/video of problem (optional but highly useful)

To contact Customer Care
• Go to the Game Options → Customer Care (recommended)
• Or visit: https://gameloft.helpshift.com/hc/en/15-asphalt-legends-unite/contact-us/

[untold ledge]

thanks

[white plover]

after store renovation Why I don't have ADs for 60 tokens on Android

[queen python]

halimdz has been warned

Reason: no context no issue as usual

[gleaming mango]

como soluciono esto

[main heart]

??this is new - hope it doesn't happen again

[hexed stream]

@cedar sun hey bro . i have a problem . i bought the LP but it didnt activated in my game

[cedar sun]

Customer care

[wide stump]

Customer Care

If you have in-game issues. please contact Customer Care with the following information: game ID, platform, device, description of issue and screenshot/video of problem (optional but highly useful)

To contact Customer Care
• Go to the Game Options → Customer Care (recommended)
• Or visit: https://gameloft.helpshift.com/hc/en/15-asphalt-legends-unite/contact-us/

[hexed stream]

they never do anything dude . and even if they do it took a lot of time
but i will give it a try . let see what happens
@cedar sun
Conversation ID: #4376631
i already attached a PDF file from my order history to my request. but in the Email they asked me to give a screen shot . do i replay with a screen shot or let it be?

[crystal canyon]

When I lunch game I got this screen and idk why it stay for like 20mins, (I disconnect after)

[cedar sun]

Should be an ad that didn't load, a restart should fix

[hybrid mist]

SE Spotlight Dragonforce, still has 'timer not running' bug.
I have missed 14/15 stages now.
If this is not going to be fixed before end of event then please let us know so we can stop bothering to post here, thanks mods, no thanks GL

[frail shell]

The event Rio Festival just ceased to exist between two runs. It's not there anymore. The packs in the store are tho..

[junior ocean]

Was in the middle of a race in the aston martin evo event, and the game just froze, and then closed

[keen girder]

some part of this seems wrong

[winter sandal]

you have no car to race in both of those events

[small mason]

no.
One with Chimera and one without.

[little folio]

reduce hazard level?

[orchid stone]

don't you love how gameloft has this health warning, and then they make you grind night and day - to the bone under a time limit, not caring about time zones ever.

[junior ocean]

Probally the funniest/truest thing i have seen all week

[kind yacht]

You can apply those imports?

[unreal axle]

You are correct. I went a little mad there and forgot how to upgrade the car. 😜

[autumn pagoda]

Not sure if this is on Windows, but WTF is up with DS Escape in Osaka where the car starts and I don't get control of it until it's too late to clear the post it goes directly into. Am I the only one?

[plush gull]

while playing asphalt legends unite my CPU usage is around 20 and GPU usage is around 50 at max graphics so I can clearly run the game perfectly fine but during gameplay the fps drop only and specifically 10 fps. most of the time its a stable 144 but occasionally drops to 134. I cant seem to figure out what my issue is. If anyone has experienced this and know a solution please let me know.

[frail shell]

In Multiplayer/Private room track "A run in the park" / New York is missing ..

[vestal herald]

ooks like drive syndicate is broken? can't get last 15 blueprints for rimac to continue. not in store for purchase either

[past whale]

please check rank issue in DS due to one rank point is missing

not able to play this lvl 3 race

[small mason]

sent report.

[slim fiber]

Ever since i updated the game a couple of day ago, my game just keeps on crashing when launching. I went online for some solutions but the issue still persists. Sometimes it may launch but whenever i try to play a race (especially in MP) it crashes again. I havent been able to play for a couple of days now. If there is anyone who has faced a similar situation before your assistance will be greatly appreciated. I play on the Microsoft store version of the game.

[queen python]

halimdz has been warned

Reason: not an issue as usual, packs spawn when next stage opens, stop misusing this channel

[junior ocean]

Been getting this a lot, during a race the game will just freeze, and then close itself..... happened probably ten times this week.....

[queen python]

halimdz has been warned

Reason: stop misusing channel

[frail shell]

There is tracks missing in Multiplayer / Private room / New York

[lost ibex]

the packs will appear on tuesday when the final chapters unlock

[subtle kiln]

You have to get packs in the store to upgrade obviously

[plucky scroll]

no problem here. 6 star required here.

[flat totem]

@jade yacht @sweet quarry I am reposting my message here because the one in the general channel is getting lost among the many messages. I would like to raise an issue for which customer service did not give me a satisfactory answer : I have five Switch players in my club who are unable to participate in the Legend Pass Showcase event. They will receive the club rewards as compensation, but the other 15 people in the club will get nothing !

[sudden violet]

Please address this. My club has 4 switch players as well

[young kiln]

There's 10 jumps on the track, but 6 of them are not both jumpable [parallel in the track] so you can only hit 7 total. Tried jumping out to rehit / hit the other one, but doesn't seem possible.

[hybrid mist]

one of my club's driver has managed 8 jumps, I really don't know how without maybe crashing after/during a jump so you respawn before the jump and can then take it again or jump opposite on other side of track

[heavy cradle]

There is no rimac nevera r ds packs in drive syndicate, how suppose to pass through 2* nevera r to proceed

[cedar sun]

I reported it, it should spawn 9 mins ago

Will update you if I get an answer

[vestal herald]

Drive Syndicate is still broken

[nimble dust]

WTF?!? No Rimac Nevera R Blueprints in DS available, no progress possible. Great Job, thanx...😞

[cedar sun]

packs here

[short rose]

Still need to fix the condition for stage 7..no?

[worn scaffold]

but not here @cedar sun

[short rose]

Its fixed now

[cedar sun]

normal

you're still in merc stage, that shop will later have centodieci bps not rimac

only later in nevera main stages you get its BPs in that section of the shop

[subtle kiln]

I could tell you how to do it but it'll cost ya. 😆

[winter sandal]

Did we got any kind of minor update yesterday?

[quaint cave]

@unkempt hinge , why do we have the necessity of having the Nevera R with 2 stars in order to progress to Centodieci level?? That kills the odds of getting further on those stages...

[hybrid mist]

it's the GL paywall

[quaint cave]

It's not normal, if I recall. It is only the second time that I get to this stage. but I think that this wasn't necessary when I got the LVN a few DS's ago... but can't remember for sure...

[spare quartz]

Help, I can't login into the game, the Xbox shows 0x80004005 error. Is there any way to fix it?

[flat ginkgo]

hi my control settings keep changing to default if i go into a race in asphalt legends

[flat ginkgo]

am i not allowed to emulate my steering wheel to controller input or what

seems i have to go into race and then change my settings that so annoying

its seems to be a bug with game that's never been fix bc not many people is reporting it com on

this is useless game they only fix bugs thats been reported alot and not the bugs thats hardly been reported

[queen python]

pizza_nature_dragon has been warned

Reason: Bad word usage

[orchid stone]

Two members of our club play on nintendo switch, and even after the update their club reputation stays on zero. You need to fix this.

[small mason]

hi can you give a restart of the game if it shows properly?

[flat totem]

I have five players in the same situation in my club. It's going to be difficult this season to reach the club milestones and club rewards in events with five fewer players. @jade yacht @sweet quarry Is it intentional that Switch players don't do RP ?

[west wigeon]

the team is aware of the issues and is working hard to fix it ASAP

[hybrid mist]

SE Dragonforce - Timer bug - Still not fixed - Cannot complete even one race as have to 'quit' race to exit due to 'timer' not running, I am now assuming that GL does not intend to fix this and would like some compensation as I would normally get both cars to high stars if not maxed or golden

[west wigeon]

stage number?

[hybrid mist]

Stage 1 - cannot complete even stage 1 as timer does not run

[west wigeon]

noted

[frail shell]

A track is missing in Multiplayer / Private room / New York - A walk in the park. Pls take a look already!! I am writing for 3rd time!

[main pier]

@cedar sunI don't know if this has already been reported, but you can get out of the track in the Shanghai race in the police robber category

[regal narwhal]

There's an annoying bug that really bothers me, and I don't know if it happens to you. But in the PC version, when there's a "synchronization failure" in a race, the mouse disappears when the game reconnects and takes you out of the race. Then when you return to the menu, you're left without the mouse cursor in the game. I mean, it's there, and you can see it moving across the buttons, but the purple cursor icon doesn't appear.

[cedar sun]

Alright thanks for the report

[small mason]

hm i believe this is known issue since we raised last time.

[cedar sun]

This has been reported, unfortunately when the game fails to connect during race and restarts, it doesn't take into consideration that the mouse cursor was hidden so that function doesn't show it again, close and reopen the game for the time being

[hybrid mist]

SE Festival of the Fire Horse not counting towards Daily Goals Play Special Events

[winter sandal]

That bug is there since like unite launch, no fix has been done to that , and same happened to cars losing doors and other parts if we leave tracks

[quaint cave]

Why is already needed a 4 stars Centodieci in the 3rd stage to be able to play HL3??

[small mason]

I believe the latter is likely 0.00ms timing between wreck and leaving the map.

Though it just visuals so it can look weird and funny.

[nocturne badge]

Adding onto this, Festival of the Fire Horse Spotlight SE (1st image) has lower rep & credit rewards than other LTEs, SEs and even the other (DragonForce SL, 2nd image) spotlight for some reason.

[subtle kiln]

Thats not a windows issue... its how the game is... why are you posting stupidness?

[stuck quarry]

Lost my acc. last logged in in 2023. help pls

[lost ibex]

contact customer care. only they can help you

[hybrid mist]

maybe because there is not a 'game-issues' channel to post problems in, although I do agree that Reps & Credits are not an issue, however my initial post that an event that appears in the 'Special Events' group does not count toward Daily goals for 'Seasonal events' probably is a bug and so should be reported. If GL say it's not a bug then I am happy to accept that but in which case it should probably be moved to another group (maybe a new one ?)

[hybrid mist]

it appears that the chatbar is NOT working YET AGAIN

[hexed gale]

everytime i click on ENTER to go into events , it doesnt work for many of the events

[hybrid mist]

4 hours and chatbar still not working. I assume it's a separate company running a server that has gone down (btw get them to sort out the ridiculous censor), ok so it's great to play a game that wants our cash 24/7/365 but does not give support that way, I've come to accept that devs only work 9-5 5 days a week, but come on hardware support should be

[orchid stone]

Meanwhile at GL headquarters:

Hey let's make an event for the pw2, for the whales mostly, where f2p players just hit s a paywall once every few chapters...

• sure that's a great idea, and let's make it like... super boring and repetitive.
  Yes yes, we shall call it "Drive Syndicate".
• sounds perfect to me.

[flat totem]

@jade yacht @sweet quarry We are experiencing an issue in my club : we have several players on Switch who have been able to play the season for a few days, but we have noticed that in certain events, it is as if we are playing in parallel universes, which prevents us from collecting club rewards. For example, in “Overclock Showcase,” Switch players only see Switch players who have played the event, and non-Switch players only see non-Switch players who have played the event. This makes it impossible to reach 18/18 to get the rewards. And it's the same for “Flames of Fortune Season Showcase.”

[azure stone]

wheel distance...

[orchid stone]

Yep, good eye 👍

[small mason]

i m guessing you show em this report, but i'll send them a reminder in case. thanks for report.

[hybrid mist]

in-game chatbar still not working, it's been down for 60hrs now

[small mason]

hi can you screenshot the club chat box? Is it down still on your end?

[flat totem]

Thank you, I also reported it to customer support yesterday, but their response was unsatisfactory. It's as if they didn't understand the problem

[subtle kiln]

Blimey.. complaining about wheel distance?? That's a bit silly isn't it?

[regal narwhal]

I love click on this "{VALUE}" value of value.

[hybrid mist]

still down, all I see are club 'events' and my own posts, nothing from anyone else in club

[small mason]

Sending report. thanks.

[hybrid mist]

thankyou. Btw is there any update on the SE Dragonforce Timer bug

[azure stone]

Did this happened before?

[plain flare]

Didn't get the blueprints of Lotus E-R9 on stage 1 pack, instead of getting another car lol, similar happened to me during The Aston Martin Valkyrie evo event.

[cedar sun]

What was the other car? Do you have photos?
Can you also reach out to Customer Care

[wide stump]

Customer Care

If you have in-game issues. please contact Customer Care with the following information: game ID, platform, device, description of issue and screenshot/video of problem (optional but highly useful)

To contact Customer Care
• Go to the Game Options → Customer Care (recommended)
• Or visit: https://gameloft.helpshift.com/hc/en/15-asphalt-legends-unite/contact-us/

[small mason]

There's a workaround in #🔥・hot-topics.

[small mason]

Hi, they checked up on this and need these questions answered:

• User ID?
• Platform wise?
• When did this occur?

[hushed zinc]

Why are the Lotus E-R9 package missing???

[small mason]

Hello, can you screenshot?

Bundles disappeared?

[hushed zinc]

found it but its vary hard to find in the new look

[hybrid mist]

User ID: u-gd8ee
Platform: windows PC
When: earliest spotted this time was 22/02/2026 @ 01:40am

[hybrid mist]

That workaround is for iOS, I am on windows PC.
I have tried starting race then Alt-Tab to another app (discord) and Alt-Tab back to A9U and the timer is still not running.
I have also tried win app Terminate/Repair, Terminate/Reset and Uninstall/Reinstall and the timer still does not run.

[small mason]

hm okay, i send the answer to em.

[small mason]

hi they took a look and suspected you might have communication text permissions disabled on Xbox Live.

Can you go there and take a look if its disabled?

[azure stone]

Unknown frame dropping while the camera get into the translucent texture. (Especially in Tuscany and Osaka)

[hybrid mist]

these are my settings, seems ok to me but maybe you can confirm. Additionally I have not altered these settings for months

[white scaffold]

After updating my nvidia graphics driver my game runs at 30 fps, any clue?

it used to run at around 100-200 fps

[kind yacht]

Go to nvidia control panel, and set the game to vsync for fps limit. If you run the game and then close it, sort the programs by “recent”

[white scaffold]

thanks, turned it off and it works now

[kind yacht]

Good to hear

[orchid stone]

does anyone know what is the purpose of the timer in front of the dragonforce porsche decal? Does it run or it's static?

[small mason]

Hi, while not the kinda issue report for this case, however:
Some parts of the livery glows like faint up heartbeat.

But yes it's not everywhere animated.

[pure flame]

what...

[ember knot]

Hello, For Elite classe B, the list of cars is not the good one : it should propose Volkswagen W12 instead of Ford GT MK iV. Can you fix ?

[orchid stone]

this is when you run it from xbox app, I noticed I can run the xbox app version without running the xbox app at all. So I'm not getting this errors and all ther xbox app instability anymore. Just create a shortcut directly for the Asphalt9_gdk_x64_rtl.exe file

[azure stone]

Terrible texture on TreZor.

[winter sandal]

why the ford gt is in class b elite when its rank is below w12??

[kindred plank]

why they show from 2 days

[dusty flame]

Windows PC, Problems in multiplayer mode: the race starts and immediately I get a disconnected message and it shows "network out of sync." How do I fix this?

[dusty flame]

this is problem.

I play the other multiplayer mode, "Turbo Squad," normally.

[orchid stone]

do you have a stable internet connection? Ustable wi-fi, or maybe downloading something in the background or the game servers themselves could be the culprit of it.

[dusty flame]

Thanks, yes I have 2 very stable fiber connections. I had the game repaired and it worked, I was able to play.

[pallid sapphire]

I have a question: how can we get these rewards for the epics? Do we literally need the golden car to get the epics?

[hybrid mist]

you won't need the car golden to get epics as that would be pointless as a golden car already has all epics, maybe maxed or at least max star

[pallid sapphire]

Okay doki, I hope it's like this when it unlocks..-v-

[hybrid mist]

doesn't need a key, just bps, been in the game since I started in 2020 so a lot already have it golden

[azure forge]

club members not showing

[winter sandal]

Idk what is happening with the game but ,after playing a little the fps is getting capped at 60 from 144

[sick wharf]

You need to overclock the car

[hybrid mist]

@cedar sun@small mason
A round up of the season:-
In-game sound - still not working (Ads sound does work, strange) - ongoing since A9U launched
Chatbar - not working for approx 2 weeks
SE Dragonforce - Timer not running so cannot complete even 1st stage - shame as kind of event I enjoy
*correction IT HAS BEEN A GOOD SEASON SPOILT BY GL LACK OF FIXING BUGS - I MIGHT NOT BOTHER PLAYING A9 AGAIN

[winter sandal]

@cedar sun why no response to this?

[plush gull]

At the bottom left it says {value} {value}

[cedar sun]

Because i don't have an answer I'm just a mod

[winter sandal]

Atleast you can report

[rigid dust]

Was reported multiple times, it’s intended by dev’s as much as you don’t like it

[nova cove]

Still no events even 1 hour later.

[buoyant orchid]

why is that Gameloft store do not have ultimate legend pass and legend pass to purchase yet?

[cedar sun]

Idk was reported

[hybrid mist]

mods, I didn't want to ping you, my chatbar is still not working, also in-game sounds not working since A9U release (although Ads sounds do work), now using NVidia Geforce RTX3070 hi-def hdmi sound output to AOC (CG27G2ZU-BK) monitor and on to (via headphone socket) seperate RealTek speakers), it makes being the founder and organiser of a club nigh on impossible, again my id is u-gd8ee, please pass onto devs

[azure stone]

improper level design..

[winter sandal]

Wow

[winter sandal]

Driver needs to come and jump there , extra feature by gl , don't know how to activate it

[keen lagoon]

Or maybe try touch drive

[sick wharf]

Touch drive doesn't work either, I tried it

[orchid stone]

it is there now

[autumn pagoda]

Tried from several angles but it's out of reach. As you stated...ugh

[winter sandal]

Oc for the gp car has been removed

Gl should release the list of cars that gets the oc and the duration along

[manic sparrow]

The game has some serious input issues, my controller is perfectly fine. Either double input or zero input.

• I press brake once, the car 360s
• I press nitro once, the car instantly goes orange nitro
• I try to punch drift, only the nitro registers and brake doesn't register at all

I'm not the only one facing this issue

[cedar sun]

Because season ended

[kind yacht]

Have you tried using a keyboard or another controller to definitely rule out your controller?

[manic sparrow]

No but the same controller works perfectly fine for F1 24

[foggy slate]

My CPU usage goes to 100% when I'm in the menu screen but drops down afterwards when I'm in a race

[tawdry ruin]

@sweet quarry
Strangely, even though my rating has reached 2350, it still shows me as being in the Gold League.
Perhaps the Platinum League actually starts at 2351?
If this is an internal programming error, it should be fixed rather than left alone..

[prime ingot]

it intended its always been like that

[wide stump]

11_avacado_slayer_11 was softbanned. | scam

[obsidian plaza]

I cant seem to remove my credit card information on the gameloft website. Anyone know how to do this? I am hopeless lost and cant find a way to. Its not sourced by gameloft but by Fast Spring but i cant remove it. Can anyone help me out? Thanks

[cedar sun]

Don't think anyone can help here. I don't even know where to redirect you, customer care handles in-game stuff but nonetheless try with them I guess?

[wide stump]

Customer Care

If you have in-game issues. please contact Customer Care with the following information: game ID, platform, device, description of issue and screenshot/video of problem (optional but highly useful)

To contact Customer Care
• Go to the Game Options → Customer Care (recommended)
• Or visit: https://gameloft.helpshift.com/hc/en/15-asphalt-legends-unite/contact-us/

[viscid wharf]

i was just playing through the steam client, in a career race, and got the "this account was signed into through a different platform" message when i didnt log in anywhere else. anything i can do?

[cedar sun]

server bug

[viscid wharf]

ok ty

[obsidian plaza]

I tried already. Just awaiting a reply at this stage

[limber prism]

Is it just me, or does the cursor not change texture when I click? It used to happen earlier, but since a few updates that isn't the case. Any setting I must change?

[gleaming mango]

How? Where?

[orchid stone]

What happened to the gameloft online shop? before I could find blueprint packs that were convenient at $2.99 Now all I see is $15.99 and $17.99 when it comes to cheapest blueprint packs, let me know how the sales are going...

[sick wharf]

I have it, it might be just you

[gleaming mango]

No key, it says UNLOCK and upgrade but it's just some blueprints

[small mason]

Key is the way to unlock the car, Blueprints is star up.

The AT96 is key car, so star up wouldnt matter if the key isnt obtained first from your end.

[nova cove]

it's still false advertising cuz it says that you can Unlock the car (key at 6*requirement for example) but there's no key, even in the shop.

[small mason]

sending question. this is weird.

Thank you for the report.

[nova cove]

here's a picture to illustrate

[small mason]

they replied back its intended. This event is likely to help you progress so when it returns you may have easier progress to it.

(Assuming if you play.)

[mighty plank]

visual bug on contents of the credits flash sale medium pack it says 7.5 mil credits while the image shows 5.5 mil

[junior ocean]

just had it crash pn me while playing gaulent again

[frail shell]

🤣 🤣 👍

[twin badger]

The keyboard language-related input issue resurfaced after the latest update.

[autumn kraken]

hello i'm new here and i'm facing an issue with the game on windows
the game freezes when i try to start a race

[jagged raptor]

WTF?

[naive radish]

they keep copying mission descriptions for 10 years, back then this meme was actually funny aah

[rancid lynx]

Current grand prix pack reward for some unknown reason

[cedar sun]

Reported

[subtle veldt]

This has happened 5 times and I haven't screenshotted the 1st 3 times cause didn't bother but this has gone too far. In the 2nd image, I won race 4 and disconnected mid way race 5 but it's showing I lost and in 1st image, I was playing race 1 while getting disconnected and it shows I lost. What is happening?? Same thing happened in other races too. Please fix this.

[orchid stone]

So this is how this syndicate ends... only 179k short before being able to do the last race... sad

[livid raven]

Where issue?

[errant shuttle]

I bought tier for {value} tokens 🤣

[mighty plank]

convertable roof of ghost car is not ghosting

[clever pasture]

Help, game can't open on pc

[past parcel]

I just purchased a 10 pack for the Icona Volcano Spyder for 900 tokens. Game took my 900 tokens then said it couldn't give me the packs at this time. I got robbed!

[cedar sun]

Reach out to customer care, they can refund you the tokens if they were taken

[wide stump]

Customer Care

If you have in-game issues. please contact Customer Care with the following information: game ID, platform, device, description of issue and screenshot/video of problem (optional but highly useful)

To contact Customer Care
• Go to the Game Options → Customer Care (recommended)
• Or visit: https://gameloft.helpshift.com/hc/en/15-asphalt-legends-unite/contact-us/

[past parcel]

I just opened the game and now it shows in the store that you need to complete 167 conditions to purchase the packs. It didn't show that before and allowed me to spend tokens

[nova cove]

that's Intended

they forgot to put requirements before showing it.

[past parcel]

I understand that but initially it didn't have that requirement and took my tokens

[nova cove]

ask the refund by CC

[past parcel]

Ok

[past parcel]

I contacted CC and they say I didn't lose the 900 tokens. That's not true. They robbed me of 900 tokens

[subtle veldt]

@cedar sun I just finished race 2 and the game shutdown even before starting race 3 and it's showing race 3 DNF?? I didn't even get the chance to hit next/play after completing race 2.

[cedar sun]

happens

[hearty ridge]

Happens always, game optimisation is just at its best 👍

[flat totem]

Is this some kind of joke ? What a generous reward for all that effort !

[tawny tree]

Hello, this has been happening to me since yesterday. Is it possible to report this bug? Thank you.

[keen lagoon]

Try repairing or resetting the game.

[winged plover]

same here- just wait a little longer after windows startup. Most likely it is caused by last Windows update. Reseting/repairing XBOX app only makes it longer to log in

[tawny tree]

I waited and it worked, but usually I could connect right away. Is the problem with Gameloft?

[cedar sun]

Happened to me as well earlier today but then was fine, could be a problem with either servers but it works fine now

[cedar sun]

Fixed

[tawny tree]

Okay, it works for me too, after quitting and restarting the game until it finally works lol

[charred carbon]

Key is required for EPIC hunt.. seriously?

[cedar sun]

Autentica was the same

[cyan kindle]

Please make FREE TRY on Techrules epic hunt!
It's so absurd to have almost full car, but being unable to race for epics.

[subtle veldt]

I literally have no words to describe but that my internet is perfectly fine

[main pier]

What is this physics glitch? It's happening more and more often, not to mention the 360s or when you press too hard the car stops even though it's in the air.

[livid raven]

Don't drift on the ramp

[main pier]

Thus, skidding before approaching a ramp causes this ?

[main pier]

That makes no sense but thank you

[cedar sun]

It's free try now @charred carbon

[charred carbon]

Thank You!!

[keen lagoon]

I usually do it and perform a barrel roll 👽

[iron stone]

still cant download asphalt legends, been like this for months now, i also cant sign into my xbox account

[main pier]

Download the game via the Xbox app (PC), and not from the Microsoft Store version.

[iron stone]

The second picture is me trying to log in back my xbox app.

Ive tried everything to fix and repair the ms store and the xbox app, but nothing works

[main pier]

You can't even connect to the Xbox app for PC?

[sick wharf]

That's an issue for Xbox customer care. Contact them, then download the app from the Xbox app.

[charred carbon]

Try below:

Uninstall and reinstall Microsoft Gaming Services: use PowerShell as an administrator to remove the package and then reinstall it via the Microsoft Store. This fixes issues with the Xbox app.

Uninstall & Reinstall Steps:

1. Open PowerShell: Right-click the Start button and select Windows PowerShell (Admin) or Terminal (Admin).
2. Uninstall Command: Type or paste the following command and press Enter:
   get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
3. Reinstall Command: In the same window, type or paste this command and press Enter:
   start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
4. Install: Click Get or Install on the Microsoft Store page that opens, and click "Yes" when prompted.
5. Restart: Restart your computer.

[iron stone]

Yeah, it doesn't even let me into the Xbox app. That's crazy.

[iron stone]

Where can I find the place to contact them? Their customer support page only has an ai support agent which was very ineffective.

[iron stone]

I tried this too, but everything failed. I don't know if this has something to do with Xbox and their services or my Windows 10 os (i do not want to update to win 11) but this has been an ongoing issue for me since november last year now

[main pier]

Yeah, try contacting customer service like @sick wharf said, but I don't think they'll be able to help you. Lots of people have the same error code as you, 0x8009030D. If you have nothing to lose, reformat your PC or upgrade to Windows 11. Good luck with your problem.

[iron stone]

Might have to get a new pc at this point. This is so weird, only the xbox games are affected. 😔

[hybrid mist]

worth checking for any windows updates, whilst win10 (I also use it) is no longer fully supported MS do still release important updates

[orchid stone]

I am noticing now the same issue as there was a couple of months ago is back; in MP loading screen lasts for a very long time and when I get into the game I am suddenly alone at the start with timer running showing 13-20 seconds already. The other players are far ahead and I have no chance for that match. It happens now and then, i don't know why it does. I wonder if that's a game bug or it's something on my end.

[main pier]

or play the Steam version of Asphalt, no need for the Xbox app

[silk briar]

Knockdowns are not working properly in events; Landing or crashing with high speed and shockwave doesn't result in knockdowns; But in the first 10 seconds I can knockdown the other cars with just perfect nitro and the smallest tap

[sick wharf]

You can try Steam, but you will not get ads on it.

[iron stone]

Oh, I will try that way out. Thank you.

[iron stone]

Sorry mate, unfortunately asphalt legends is not available in the region that i am in.

[quaint cave]

Not quite an issue, more of a quality of life improvement. When we apply these kind of parts, it would be nice if we could apply more than one piece at a time. We could use a slider like we have when we sell parts, or we could input the number of parts we want to apply, or even the game itself could ask if we want to apply them all... there are alot of options that could save us some time and a few clicks too. Thanks in advance.

[flat totem]

There's an issue with the “2 360 in one go” achievement. I tested it with all three cars, and even though I completed the achievement with all three, I'm not counted among the six club members who've done it. Others in my club are having the same problem.

[subtle kiln]

THis isnt a 'windows' issue

[flat totem]

Why do you say that ? I'm playing the Microsoft Store version, so the problem is there

Problem solved: I didn't do any 360s, and it's validated.

[flat totem]

I know that, but do you even read what people write? I met the requirement, but it wasn't taken into account. To make it count, you weren't supposed to do what was written. That's the problem. 🙄

[clever eagle]

We could put this in the "General Gameplay Issues" category... but wait, there isn't one.
(PS that wasn't a dig at you)

[cedar sun]

It's fine you can report here

[cyan kindle]

Now we have 1 epic in last round, but in previous GP on XJR-9 we had 2 epics? Lol
Proof:
https://www.youtube.com/watch?v=l2Qs3-r_FCE

[night flicker]

GL Fix I have the key

[hushed zinc]

Does the legend store sell anything else besides import parts?

[jagged cloud]

When dlss will be support in asphalt legends?

[cedar sun]

cars

[cedar sun]

normal

[cedar sun]

This is intended. Got the team answer about it

[night flicker]

Error accepting friend request.
But, if I send a friend request, the person I sent it to can accept it.
But, it's complicated like that.

[vocal hearth]

is it supposed to be?

[tawdry ruin]

I don't understand why it respawned.
There's a spot where I respawn right before landing, even though I'm flying in the center of the course (fairway)..😳
(Gloomspire Hollow of India, point of 29%).
I think this needs to be fixed.

[small mason]

raised.

[radiant onyx]

Elite Class B says to use the W12 coupe but the ford GT MK IV is there instead?

[winter sandal]

Mods will say it's either reported or intended, this is happening from so many weeks

[cold dust]

The VW is not an option so you don't get any Tokens for the FORD

[orchid stone]

in Mp1 I keep seeing guys getting knocked down and immediatelly respawn where they left off, like they weren't even knocked down... this never happens to me.

[orchid stone]

some bug here, I have this car golden and can't even choose it for the race.

[orchid stone]

I have a game suggestion, when I'm in the legend store looking for the EIPs on sale, I have usually a hard time to tell if actually I need to buy it.

1. I have to go to my garage, find the car see if any EIPs are installed, and find an empty EIP slot to check how many I have left. Either this or

2. I need to go and check my EIPs collection under import parts and need to visually find the car among it's class (yeah I need to also memorize its class, to find it faster)... And this won't tell me how many I have already installed. so basically I need to do the long route under section 1.

Does GL think we can memorize our EIPs for all the 300+ cars?

Honestly, It's a pain.

It would be so much better if the game just told me right away "you have a total of 5/8 EIPs for this car" either in my garage and / or even better in the legend store.
There is simply no way to quickly find out how many EIPs you have and how many more you need to golden a car. Please make this stat implementation happen!

[winter sandal]

Buy and sell it , easy

[crystal pulsar]

this 5 minute wait at the multiplayer loading screen is driving me mad, it happens to me most of the time, also the same thing when playing limited time or special events, but sometimes this issue is solved when i restart the game but for loading events races only and not for multiplayer matches
sorry in advance for my bad english

also this issue was happening to me for a long time, for several game updates in another meaning that i thought it'll be solved one day

[ripe raptor]

Yo how do I stop this flashing light everytime i use nitro, there is like sparkles all over my screen

[past whale]

any update for B class weekly event Ford MK car mission

[frigid jetty]

Check the GPU driver, i once meet the same problem

[lapis scroll]

Floaties and braking after landing to get air speed is broken since car auto brakes this is a huge issue

[waxen juniper]

Revert back to the old drift mechanism please

[nova cove]

here's the bug exposed.
the Touch drive drift mechanic got mixed in the manual drift mechanic.
To fix it, hold the brakes to drift after 360.

[tidal valley]

I had to use my phone to take the pic I couldn't even use the printscreen button

[tidal valley]

@wraith ingot can you help out or anyone else?

Nevermind I solved the problem

[tawdry eagle]

What is wrong with download speed it happens every time i update game

[tidal roost]

game crashes in first load screen after update

[sage gull]

Same thing but with steam

[tidal roost]

i am in steam as well

[sage gull]

Gameloft must to fix this issue

[weak niche]

same with me as well did anyone of you fix

bruuuh i want to star the zenvo from the store and the game keeps crashing

[keen wigeon]

after the update, has anyone experienced their drift being cancelled after a 360 (when trying to do a floaty)? its causing me to lose all my gauntlet matches...

[next dust]

yes

[next dust]

this doesnt work for more than 2-3 seconds, its incredibly frustrating

[keen wigeon]

ty i was too blind to see i guess 😂

[heavy schooner]

Ads fixed please

[cedar sun]

#🔥・hot-topics

Crashes reported

[nova cove]

true, I noticed just after that it still auto cancel

[sage gull]

After the update yesterday throug steam i can't acess to the game via steam it's keeping crashing and i've unistall it and re download it twice and still not working and keeping crashing pls resolve this problem i have only Steam to access to the game i'dont have my phone is at my father plssss

[worn scaffold]

You can't even see the prizes.

[cedar sun]

reported

[hoary steppe]

sth wrong here

[cedar sun]

Reported

[silent ice]

Can’t open(launch) the game on pc (epic games)

[simple crag]

corvette bp rewards from mp1 bug... i should have unlocked the corvette with these bps

[main pier]

@cedar sunI don't know if it was mentioned, but we can't view the rewards

[cedar sun]

It works now, restart your game and try

[simple crag]

@cedar sun i didnt get the corvette

[frigid jetty]

can we have more choice when the main Ulti-LP car max? i real dont want to pay that,,,, even if change those BP to credits or somethings else, it will be better

I've already bought it twice under this condition, i dont want it anymore🥲

[cedar sun]

Direct unlocks have been reported

[sly hill]

Completed all Porsche TLEs but still not received the anime Decal for 918 Asphalt Edition

[radiant onyx]

cayman and 918 spyder stages have wrong cars displayed

[hushed zinc]

I love the random restarts on this game on PC

[slate narwhal]

Why the price of the LP went up from 549 to 749?? Price bug too??

[granite sun]

I have updated the game but still my shop has not been upgraded.

[hybrid mist]

you're very lucky then, new shop is bad

[wheat nexus]

After the update yesterday (April 30, 2026), I was able to continue playing without any problems. I completed over 45 races. Around 8:00 PM, the game crashed on the first loading screen.

I uninstalled the game and also manually deleted the Gameloft folder.

Today (March 31, 2026), after reinstalling, I'm still having the same problem.

What's going on again???

[slate narwhal]

@cedar sun I wanted to buy the pass as I do every season, but this price isn't right, can you help me?

oh... it changed back right now!!!

Ragebait? 😭

[cedar sun]

lol

i don't know, whats that in dolla

[shut vigil]

This is in USD.

[cedar sun]

That looks as intended

no problem here

[shut vigil]

Well generally the pricing was supposed to be 549 INR after discounts and not 749 INR.
We've been buying the pass and completing all conditions since 2021.

[cedar sun]

I don't know about INR but this is the pass prices in dollars
No Discount from Perk
LP : 10$ Bundle 30$
Discount from perk
LP: 10$ Bundle 15$

Random discount that happens sometimes without a pattern: LP 5$

[slate narwhal]

in USD looks right but in our currency the pricing went up without any reason, as you can see pricing was always 549, we have all receipts

[shut vigil]

We never had randomization and it was consistent pricing until today...

[cedar sun]

Could be related to INR specifically idk, can you reach out to customer care? would be helpful to see their answer

[slate narwhal]

I did, no answer yet, also who knows when they will answer....
But this looks odd, bundle price and ultimate all same as previous season, only the LP got different.

[cedar sun]

maybe you had the random discounted lp last season

[shut vigil]

Will try that....
Also its absurd to see the price changing in an hour....

[cedar sun]

will report nonetheless

[slate narwhal]

we buying every season, no random prices like those that buy it once in a year

[cedar sun]

alright

player ids?

[shut vigil]

AMDOMINATOR ► u-1f4fd
Justbe3112 ► u-91e84

[cedar sun]

thank you

[slate narwhal]

thank you too 💜

[sage gull]

Did you solve the Steam version of the game or not

[cedar sun]

I don't solve i just report

[sage gull]

At lease did you report the issue i've metioned exactly 9:52 AM

[cedar sun]

ye

[sage gull]

Ok then thank you

[foggy slate]

Even tho im logged in

[ripe raptor]

what do i do?

[kind yacht]

Pc specs?

[silent ice]

Why game not launching on windows after update?!!
Any solutions please

[cedar sun]

Idk a reinstall else check with customer care

[silent ice]

Did many reinstalls and pc restarts but still just doesn’t open when I click it
Nothing appears

[ripe raptor]

Gpu: Intel (R) UHD Graphics
Cant remember the cpu, not on my computer right now but it is an i5

[winter sandal]

I can't do floaties some how , car is just drifting

[radiant onyx]

cars auto brake right after a 360 after the update

[winter sandal]

wow

[radiant onyx]

only way to fix it is to hold the drift button

[winter sandal]

why so

[radiant onyx]

this clip shows how

[tardy nacelle]

I have a feeling that the background shows Legend league. I'm guessing they didn't design one for champion league.

[quaint cave]

@cedar sun , now, in the shop, when I buy an item with TC's, which usually are single items, the purchase window doesn't close automatically as it used to be. Same happens in the spotlight shop. Please ask to have a look into it. Many thanks.

[cedar sun]

Was reported, thanks

[frail shell]

😉 🙃

[cedar sun]

Try again, kill the process from task manager

[crystal tulip]

Tried everything I'm reinstalling now

[cedar sun]

Alright

[acoustic cedar]

Why 2799.0 instead of 1099.0 after this update...

Will they fix it or not ?

Does anyone know about it?

[crystal tulip]

They intentionally increase the price soo people purchase Ultimate pass instead of normal LP

[acoustic cedar]

Thanks for the information mate ☺️

[kind yacht]

The reason for the weird artifacts is because you are trying to run a game from 2024 with integrated graphics

[tawny tree]

@acoustic cedar Is this normal?

[jagged raptor]

That still happens even I turned on 1.1.1.1

[kind yacht]

It’s just a visual bug

[tawny tree]

oh okay thanks

[sage gull]

the game is still not working through steam what's happening do i have to install epic games or what

[sage gull]

tell me every one who has the game not working through steam

[frail shell]

horizontal indicators on the righ are not active, not working when changing settings.

[weak niche]

me too i couldnt play after updating

[sage gull]

both Steam and Epic games the game is not working on them in pc

[sage gull]

what's happening the game it's still not working to now on pc's platform from Steam and Epic games

[cedar sun]

no idea

[tidal roost]

should we send anything? crash log is 90MB but support only takes 25

[orchid stone]

did gameloft forget to remove their placeholder ford picture? Cause ford has nothing to do with these events.

[winter sandal]

Next evo gonna be ford

[noble parcel]

drift has stopped working while doing 360 with explosive nitro, perfect nitro and shockwave nitro

[cedar sun]

Known problem

[main pier]

@cedar sunHi, I don't know if this has been mentioned, but cars no longer automatically refuel (gasoline). Before, when logging into the game, there was a notification saying that the cars had been refueled.

[cedar sun]

are you sure, i woke up and found all my cars refilled, did you perhaps open the game in less than the hours required for the cars to refill ? (6 or 8 hours i forgot)

[main pier]

No, I played yesterday afternoon with my Venom F5. I have 1 fuel tank left, and this morning I still have 1 fuel tank left.

[cedar sun]

if you didn't keep game off for 6 (or 8 hours idk) they won't refill

[main pier]

I'm on PC, MS Store version

[cedar sun]

dont' think anything changed but if more people report the same then it's worth reporting

[main pier]

Yes, I'm reporting my problem to see if other people are experiencing the same issue.

[silk briar]

There are no packs to buy with tokens for the car hunt Porsche

[noble parcel]

with all cars

[cedar sun]

I got 2 I can share 1 with you

[silk briar]

It was available for me just yet

[azure stone]

Splash particle bug still not fixed since 2025/07/22 Update! How long it will takes for you to fix a bug that has truly affected players?

[clever eagle]

Do we have an ETA on fixing the drift bug issue, or is it likely to be late next week considering the Easter break?

[night flicker]

Me too. Drift has stopped working while doing 360. No possible float in curve.

[noble parcel]

including yellow nitro

[sage gull]

hey i want to ask do you playing the game throug xbox on the pc or in the console

[naive radish]

Splash particle is one thing.
The other bug is water droplets that appear on your screen:
They are supposed to be blown away and disappear very quickly, especially from center of your vision.
This does happen... if your FPS is below 120. On unlocked they are frozen in place and obscure your view for several seconds, before just disappearing. Also they are very jarring to look at because they reflect stuff like lamps on dark tracks.
pretty sure it's an issue since A9 release, but manifested since they added FPS unlock option in pre-ALU update:
vid in my old message:
#🖥・windows-issues message

[pale marten]

Bro, what is happening? After the update the cars are stoping drifting after landing . After a 360 or even barrel roll🙄

[noble parcel]

what?

[kind yacht]

It’s a known issue

[winter sandal]

woah woah woah whats this

cant open game

<@&469459051105878016> cant open game in both steam and windows

it was fine yesterday night

[stone palm]

that windows security error makes me feel like it might be a local issue rather than an issue with the game
possibly something to do with your defender settings

i get that you wanted a quick answer but try not to ping mods for technical issues like these, it's in the rules

[coarse moon]

Something with application control block .exe files, likely because it ask for internet access

[winter sandal]

then whom should i contact?

i mean the game was fine like 8 hrs back before i went to sleep

[stone palm]

posting in this channel is already a form of contact
we only ask users not to ping mods because we generally can't help diagnose bugs since we're not actually devs

this one really feels like a local issue though, not an issue with the game

[winter sandal]

lemme try some things then

[winter sandal]

Reinstalled both apps now they are working fine rip 20gb though

[crystal tulip]

Just reinstall it will be fixed bcz I already face this issue after the reinstallation it back to be normal

[worn scaffold]

🤔

[silver pier]

Even I am facing this issue.. cars aren't refilled automatically like it used to earlier

[lapis scroll]

Same here

[charred carbon]

Which event is this

[worn scaffold]

Everyone says it's that one, unfortunately

[orchid stone]

It took me 11 races to get 1 bp. this is insanely bad drop rate. Perhaps the worst drop rate ever for a C class car!

[fiery bay]

i came to microsoft version cuz steam still crashes every time but this happened
not sure how to log out my gl club account in steam if i cant open it
says i need to log out social network app settings im not sure how to do that

[winter sandal]

they should show the drop rates of every pack

[scenic osprey]

The hanging when exiting is better but still happens. Also, not related to windows but multiplayer is worse now. Why make some levels 50 and others 500000000 points. Like really? absurd really. be consistent. Maybe create the lobby and track then allow people to pick car accordingly (so you can select best car for track rather than some random seed generator approach).

[pale marten]

Drop rate from Car Hunts been like that since forever and now looks like its not the only one anymore because it feels the same now in Evo events.

[scarlet surge]

Hello guys, May I ask about an issue regarding Floaty drift or any flat spin into a drift landing bug, that somehow the car after doing so was sometimes automatically straighten and unable to hold the drift, is still being fixed as of now?

Secondly, If It is still being investigated, Any dev or insider can provide me a rough information of when this bug will be patched? Not really having fun traversing around tracks with this issue currently going on :(

Thanks

[sick wharf]

The above message is from the dev 5 days ago

[azure stone]

Replay button in Team Pursuit is broken.

[noble parcel]

3710 > 3709
?????

[strange belfry]

You need to gold it and apply for one evo parts

[noble parcel]

OK

[winter sandal]

When drift issue fix ?

[weak niche]

hi did you manage to transfer your steam progress to ms store ?

[orchid stone]

look how many events we have, and only two of these have an option to buy pack for tokens, the rrensport porche and the 50 years, both are C class. It's a disgrace. Gameloft really wants to make us spend money badly on these events.

[orchid stone]

you need to connect the accounts in the settings of the game. look for the option CONNECT.

[weak niche]

even tough i cant access the steam version it'll work ?

[lapis scroll]

Fix 360 floats already this is ridiculous

[weak niche]

@bitter bluff replacing anzu dll from ms store version didnt work

[fiery bay]

nope

I play through my tablet now since it's so hopeless

[cyan kindle]

The name of XX Stradale in Russian language is wrong, it's just Stradale without XX.

[orchid stone]

It's been a while since we have this permanent fake notification bug for daily sponsored pack... ngl it's kind of annoying.

[orchid stone]

I think you have to log in to steam after you connect to confirm it's you. But I've done it a long time ago.

[naive radish]

there's like 100 other cars in garage level, why is Sian weighted so high when it comes to offering duplicates?

[cedar sun]

Do you only have Naran left to max?

I assume it's weighed the most because you're GL60 and that's the last car in the LS, not really a #🖥・windows-issues though

[wind holly]

its weird because its supposed to be LESS likely because cars that are at your garage level are supposed to be a lower chance unless they reworked that when they added gl19-60

[naive radish]

Yeah it should be a rollover slot that offers low rarity/class items most of the time but Sian seems to be guaranteed at least 1x beside Naran (that I dont have maxed) which doesn't make sense. And it does appear in multiple slots at once a lot which means it's not a fair roll as S-class blueprints are very rare when not filtered for.

[limpid nexus]

i just got an account claiming to be asphalt and that i won a free giveaway

but it doesnt make sense since i havent seen asphalt do a giveaway recently and not only that the user doesnt match with the official and the account was made march 6 of this month

they also want me to pay 100$ for delivery for the supposed gaming pc and macbook air that i won

[limpid nexus]

meant to say of last month

[lost ibex]

it's a scam

[limpid nexus]

yea i thought so too , it made it more evident after he was typing '?' after i didnt respond emediately

[odd galleon]

Ticket rejected

Please check your inbox because your ticket has been attended by CC.

[naive radish]

Drive Syndicate still terrorising players to play first stage when they select special events tab in main menu, only way to avoid is alt f4ing out of the game

[cedar sun]

send me his name or id

[limpid nexus]

That his user

[cedar sun]

lol couldn't get more obvious, thanks i'll get rid of him

[cedar sun]

can you send his discord ID? he's not in server maybe one of the mods already banned him but just to double check

[short rose]

My ticket status says rejected and to check my inbox but there’s no such communication of any kind. How can I get the actual update?

[cedar sun]

no idea try again with customer care

[short rose]

Thanks

[limpid nexus]

This all i get
.asphalt_legend

[analog schooner]

@cedar sun is this common bug?

[dark cliff]

gameloft please look into the game on windows and xbox it crashes alot lately

[short rose]

Is support gone for the day?

[hybrid mist]

camera button not working in MP2

[prime jackal]

I’ve run into a big problem. After switching to a new device, the game always takes over three minutes to load the first match, but the second one loads just fine.

This first loading takes me over 3mins, and I have updated all hardware Drivers but not working. My Cpu is i3-6100T with HD 530.

[quaint cave]

@sweet quarry and @unkempt hinge , on the last few DS's, when we watched an ad, 2 hazard slots were emptied. Now it's only one per ad. Can you ask to revert it to 2 slots per ad? It would be a huge time saver... Many thanks.

[cyan kindle]

Why I always receive x3 ad multiplier in Platinum 2 MP1 for second place on finish? Before update there was always x3 for first place, not second.

[quaint cave]

DBS stage 2 already asks for a 3* car to play hazard 3 level?? Why?

[kind yacht]

You don’t meet the recommended system requirements, it’s gonna be slow loading and bad frame rates

[open monolith]

Of course it needs 3 star because it's hazard level 3

[orchid stone]

Suggestion: MP rewards should be partly based on garage level, especially for blueprints and epic parts. Right now the same rewards go to everyone, which may help newer players but often feels useless for long-term players because of duplicates. Keeping some rewards the same for everyone is fair, but items like blueprints and epics should be more relevant to each player’s progression. As it is now, multiplayer is already frustrating at times, and getting low-value rewards on top of that just makes it worse.

[stuck quarry]

quick question, if i wait for all the animations will i get better drop while opening the packs? cuz rn im getting useless drop rate

[quaint cave]

Not necessarily. In the Rennsport stage, you were able to play hazard 3 with a 2* car. Not in all stages. obviously, but in some you were. The fact here is that it is only stage 2 of this car and already needs a 3* car to play hazard 3.

[quaint cave]

No, drops are already decided when you click the button. If you open more than one x10 pack and then another right after, without clicking the OK button, you'll notice that the car featured in that pack will show you the nr of bps you'll get next. Let's say you have 10 bps after you open a pack, if you open another rigth after without exiting, you look at the bps count and you'll see them already with another number, let's say 12 or 13, per example. All this said, animations don't interfere with drops.

[open monolith]

If it's a key car then it can goes up to another extra star in hazard 3 since that car already had one star on it

[orchid stone]

It seems to me, that skipping them on a perfect timing usually gives me better drops, but it might be just my personal subjective suggestion. However I skip them usually, I have no patience seeing the whole animation when giving me bad drops, especially when I buy bp packs with tokens. But it also seems to me when you'll need that final blueprint the game will go extra miles not to give them to you. Like in a car hunt or even with bp token packs, if there are more featureds premium cars in drops, it will usually avoid the last blueprint you need and will give you the bp of that other premium car... fol like 3 times in a row with these packs, or 11 races more for that final blueprint in a car hunt. It seems to me there is an AI behind this rng drops, that is working against our progress. I would say this is a personal subjective suggestion also, if it didn't happen almost every time when I need that last blueprint.

[quaint cave]

You really need to revise the money runs mechanics... in a regular race, you're surrounded by a swarm of cops and other racers, trying to disturb you, but when it comes to money runs, they all run from you like hell. All the other cars automatically loose speed, and just stay behind you fighting amongst themselves. Cops, the same thing... Many times I have to crash myself down to be able to stay behind them and then try to knock them down... racing like this has no fun at all.

[next ingot]

Where did the packs in shop go for the Porsche 911 50 years of Porsche design? A couple of days ago it said they would be available for the entirety of the car hunt riot event but today the're gone? 5packs for 350 tokens. Still 2 days 20 hours left of the event.

[worn scaffold]

It's possible you have the Max car

[next ingot]

Thanx ÐŹ™@ĦÅŁĬM@ but nope, the packs were completely gone yesterday in my shop but today they're back. 🙏 👍

[buoyant orchid]

Cannot play or view MP2 replay..anyone else?

[nova cove]

yeah it's a new shop issue.

anyone with the new shop as the same issue.

[hybrid mist]

I required 21bps to star-up this car to 4*, however this pack only gives 18bps and is therefore blatantly NOT a star-up pack and GL is again misleading their customers

[broken marsh]

Gameloft, some players, like me, are reporting a bug where the car can't do floties or drift. Can you fix this issue?

[cedar sun]

#🔥・hot-topics

[sturdy ingot]

Multiple server errors occurred while registering in gauntlet mode at last 10 seconds (confirmed by couple of redditors).
Please increase server throughput.

[young kiln]

Newsflash, you just keep making the game worse. Why would anyone keep playing?

[nova jay]

My controls keep seizing in the same spot when i drive though there one in india and one in paris

[cold canopy]

How u guys playing on windows ? I am facing crashing issue on both Steam and Epic Games version.

[young kiln]

Windows store version, haven't used either Steam or Epic in ages as it's been reliable [mostly] more recently. Have it on my mobile as a backup.

[kind yacht]

You can easily check the amount of blueprints the bundle gives before buying it. It doesn’t matter what the description says.

[sick wharf]

You can try from MS Store/Xbox

[hybrid mist]

That's very true, but it's still false advertising for something that costs real money

[cedar sun]

Doesn't it have a purchase limit of 2? Assuming you bought one. Cuz getting both give you the 36 bps required

For example in my case i need 40 bps to star up the DBS 770 Ultimate, there is a purchase limit of 2 and getting both grants me the star up instantly

[calm crane]

i am unable to login, anybody help plz

[small mason]

is your Xbox Live service down?

[orchid stone]

💀 So true they are selling us how are they improving the game through patch notes, but what they are actually doing is making it worse and more expensive.
Want to make us happy? Give us more credits so we can upgrade some of these 300+ cars and ACTUALLY listen to our best suggestions.

[cedar sun]

Not a #🖥・windows-issues , use #1139169751806005349 or feedback through customer care if you want to suggest changes for the unleashed rewards

[cedar sun]

Same as what i wrote above

[calm crane]

No

[midnight trout]

Controller lag in windows

[cedar sun]

read #🔥・hot-topics message before posting

[brazen dove]

360bug fix when？

[solid zenith]

Idw

[cedar sun]

reported

[worn notch]

Don't have the main car packs for continue playing

[past whale]

may we know when DS car packs appear

[midnight trout]

anyone experience controller input delay?

[cyan kindle]

About EVO events / EVO cars - player can't buy epics for blue tokens even if he has 0 epics for car, but has some epic wildcards. Player has to spent all his epic wildcards of сorresponding class prior to he can buy epics for blue tokens. 😩

For example, recently I was forced to spent my precious A-class epic wildcard to complete Senna GTR EVO event (the only one, because I it get it via redeem code long time ago. There will be no more these A-epics for me for a long time, because I'm F2P player). I was kinda ready to spent my blue tokens, but not epic wildcards. Too bad.

P.S. btw, I suppose it's better to rename EVO tuning to EXTRA tuning, becase we have at least 10 cars with "Evo" in their names like Huracan Evo Spyder, Lambo Super Trofeo Evo, etc.

[winter sandal]

Please stop making mp worse

[hybrid mist]

Another example of GL misleading advertising, I require 29bps to star-up to 2* my Ferrari 12-cyl and this pack only provides 10bps so is clearly NOT a star-up pack,@cedar sun and there is only 1 pack available

[cedar sun]

Hello, can you show me the inside? because I have the 1 star bundle and it's offering 13 blueprints, need a photo of the 2 star one to see the 10 blueprints only inside, thanks!

[cedar sun]

Thanks reported

[zealous glen]

I was gold II league before the reset today, but after the reset Iam at silver I instead of gold III.

[cedar sun]

Intended, you can buy it (if you want lol) though I did suggest a name change as it doesn't reflect what's inside, sorry if this isn't the answer you're looking for
edit: i'm trying to debate this to see if it's possible to increase the amount of bps

[hybrid mist]

thankyou, they really need to address the name of the pack issue, not being awkward but they are probably breaking numerous laws/EU regulations

[cedar sun]

Pack name has changed, open game and check the new name

[hybrid mist]

nope, not yet

[cedar sun]

Restart, I see the new name in my version, maybe it's rolling out slowly for others, the new name is Ignition pack

[deft cape]

Why does the Carhunt VIP Autoplay not fulfill the season mission requirements?

[rugged parcel]

❓ ❓ 🥀

[rugged parcel]

How can I fix this? My Xbox Live account is active.

[keen girder]

GL get on it this is actually ridiculous

[charred carbon]

All my cars featured in the Spotlight event, are Gold Max except 918 Spyder AE. However, Spotlight shop has not offered a single EIP for 918 Spyder AE and half of the period is over for the event. Only offering EIP for the cars I have already maxed out.

[cedar sun]

Remove extra EIPs from your inventory

[charred carbon]

Thank You!! Got the first from the Spotlight store.

[next pulsar]

The background in the multiplayer menu shows Legend League, but I'm in Champions League.

[idle cradle]

yea i already noticed this issue before

[next pulsar]

nice

[slow bay]

I didnt receive the 100k syndicate coins. I only have 35k syndicate coins despite not spending any so far. I haven't done any of the pinned missions, but surely I should have earned many more S coins by reaching 450k SP - there's 135k in stage awards plus however many earned from every race!

[rigid dust]

Did you finished the Frankie Stage? You might have spend it on upgrades for elytron

[slow bay]

Yep, I finished Frankie, am up to 1st Cilindri stage (Time Distorts 1). You're right, i would have spent some Syndicate coins to do the minimum required upgrades on the elytron, but that wouldn't have cost many S coins. I havent used any Syndicate coins in the shop.

[rigid dust]

Hard to figure since elytron cost is 174k SC at this point

[worn scaffold]

Only one epic

[brazen goblet]

Guys please do you know when the bugged drift will be repaired?

[kind yacht]

No we don’t, probably next update if I had to guess

[white scaffold]

After updating my Nvidia game ready driver my gram just turned super laggy, any clue?

[cedar sun]

What driver version and does it have problems with other games , have you seen any reports about it online from other people in other games

[white scaffold]

yes, im getting pretty low frames on roblox as well, 596.21 is the driver version

[frigid jetty]

Im using studio version driver now, because recently Game ready version many bug

[cedar sun]

In that case it's a driver issue not a game issue, nothing can be done here, you can revert to older version

[white scaffold]

alr, thx

[frigid jetty]

studio version is more stable, you can try it.

[white scaffold]

apparently now it works fine, looks like I just need to wait for an hour or two

[frigid jetty]

have a try of this? Balance graphics setting I find, it run well on my pc

[white scaffold]

nah, I think it's just my PC needs to get used to the new drivers, since I opened the game like 10 min after updating the driver, normally I run on 300fps max graphics so yeah

[frigid jetty]

i used to lock max fps to get it stable

[cedar sun]

It got scared from being uninstalled, glad things work now

[stuck quarry]

Hey why cant i send any attachment on this channel?

[cedar sun]

You need a platform role, get it from channels and roles

[tawdry ruin]

@sweet quarry
Has the 500-OC-chip bundle for overclocking been repealed?
It hasn't appeared in the store for 2 seasons or more in a row.
Have the programmers and directors forgotten about it?

[kind yacht]

Shop offers come and go, this isn’t an issue and it’s certainly not worth pinging someone from the gl team

[tawdry ruin]

cuz,, When the overclocking system first started, there was a bundle like that every season.
In the early days, it wasn't irregular.😞

[stuck quarry]

Mind you, i spent 10k tokens, maxed the d class car, 3* 720s and this is the state of my chiron. Im done with these kind of drop rates.

[regal narwhal]

Great! Wonderful!

And, in this same road... https://youtu.be/5FC71WN1KJM I love when road is free. I mean, I think the police mode should be a multiplayer match featuring 8 cars plus 4 police officers. It would be a standard "league" setup, but the officers' objective should be to "disrupt the players"—kind of like a "Hunter" mode (similar to the one in Resident Evil 6). Alternatively, in Syndicate mode, the track or map should be completely open—allowing players to drive in any direction without limits—just like in the video above. That would make it more dynamic and provide us with more escape routes.

[orchid stone]

@cedar sun please make a new poll about the last DS satisfaction opiton 1: amazing, option 2: horrible

[kind yacht]

This is not an issue. 10k is nowhere near enough to even get close to maxing the chrion. You’re lucky you almost unlocked it

[stuck quarry]

I didnt plan to max it either, just unlock or 2*. But i got just 4 bps of 570 or that d class car in each pack

[glass crystal]

DS events are consistently awful. And impossible to complete without paying $. I've been playing 5 years+ and have not completed a single DS event

[stuck quarry]

What angered me so was that i couldnt even unlock the car using 10k tokens. Just got useless bps of useless cars thats it

[orchid stone]

This is where I draw the line 💀 and I didn't even got the bait reward after paying $50 to continue... now the game in the very next segment of the same stage wants me to have the 12 cilindri at 4 stars for $60. This is absurd.
The bp store storage let me get only two blueprints for syndicate coins, when I had it at 1 star and then it got sold / depleted. So stingy, as you can see, the storage does not refresh, at 3 stars is everything still SOLD.

[kind yacht]

Yes, there’s no guarantee that you’ll get a certain car in a multipack. This is not an issue

[cyan kindle]

Please fix ad multipliers in MP1 after the update (starting Platinum 2).

What was before the update:
2nd & 3rd place - normal ad multipliers (random from x3 to x20)
1st place - cruel ad multiplier (always x3)

What is after the update:
3rd place - normal ad multipliers (random from x3 to x20)
2nd place - cruel ad multiplier (always x3)
2nd place (if lobby less than 8 players) - normal ad multipliers (sometimes)
1st place - cruel ad multiplier

So! Please fix ad multiplier for 2nd place, make it NORMAL, not CRUEL. Like it was before the "champion league" update.

Also, ideal fix should be making normal multiplier for 1st place too.
Ideal fix:
1st & 2nd & 3rd place - normal ad multipliers (random from x3 to x20)

As far as I understand, it happens because of 150K credit limit per ad. You can fix this by making this limit a little higher or by making the base sum a little lower. Anyway, please get rid of cruel "always x3" multiplier! At least for 2nd place, but in ideal way for 1st place too.

P.S. My VIP level is 7 - it affects too, I guess. Probably for lower VIP levels this situation is not so cruel.

[brazen goblet]

Where is the hotfix for the floaty/drift bug? 🤔

[cedar sun]

There is no confirmed date for now

[naive radish]

Pretty much ad bonus limit should be calculated before bonus multipliers are applied. Vip especially but daily/mp passes that ppl pay money for should not be thwarted either

[tough delta]

[charred carbon]

why I am getting disconnect every 5 min.. went down to position ~3000 from position ~800 in MP2..

[queen python]

son123x has been warned

Reason: Bad word usage

[lavish plaza]

Cant kd mobile player

Please remove cross platform in matching, it just for custom room, rank position

[orchid stone]

I really like how they extended the practice rewards in the grand prix. the 1500 vip points is great. And then you get to claim this again 👏 👏

[orchid stone]

They added this new practice rewards, so you need to do the challenge, but then also you'll claim 5 more porsche blueprints as the completition reward.

[tough delta]

мне только 5 дали

GL дайте мне ещё 5 blueprintов!

[orchid stone]

I guess you missed the 5 blueprints if you didn't play qualification the first 24 hours.

[pure flame]

What's happening with the server, why can't I play multiplayer?

[glass crystal]

The worst part is that car isn't even a good car. This is a car that you'll likely never use again

[wraith magnet]

I can't access clubs because this keeps coming up & not letting me through.

[cedar sun]

Try with customer care

[wraith magnet]

Got it sorted out.

[cyan kindle]

Get rid of ™ in club's name, it's an infamous bug.

[low leaf]

in the union, every time the car enters the tunnel, I find myself with this problem, the game freezes and I am forced to exit wasting the tickets

[polar inlet]

I can't open the game after the update, it's showing error code 0x800711c7

[cedar sun]

Hello can you try steps online? 0x800711c7 is a Microsoft error, there should be troubleshooting steps that help you

[reef hatch]

in turbo squad mp, the race replay doesn't seem to be working. I click on the camera icon after the race nad it gives visual and audio feedback, but it doesn't enter the replay screen

[small mason]

the camera replay not working is a reported issue.

[vagrant harness]

Microsoft store version
first 5 or 10 minutes after open the game
game shows old Turkish prices and doesn't let buy something

[teal oak]

I just need to check with you Windows players since I guess it's not a Switch exclusive issue.

It seems the hotfix didn't fix the double-brake-360-floaty-drift bug. Again you need to press brake twice to get out of a 360 floaty drift. This bug has been around for many years and only a few players have been affected irrespective of the platform. I'm turning to you that happen to be one of them - have you noticed any difference after the hotfix?

[vagrant harness]

idk man floaty bug is fixed for me
i can drive my 1 star veyron peacefully after fix

[teal harness]

can anyone explain this?

[vagrant harness]

what kind of "explain" you want?

[teal harness]

I am in champion league but the background shows legend league

[vagrant harness]

devs were lazy
ignore it

[teal harness]

@cedar sun can we get a champion league background

[elder reef]

Bende pass alamadım hata veriyor

[silver sparrow]

can not buy anything in any country I suppose, getting error in EUR

[polar inlet]

Sure man

[cyan kindle]

There are no epics for support cars in new Elite A car event (Porsche 919), but there are epics for supports in old Elite C car event (Ferrari 296)? Paradox...

[lucid axle]

There was an error when starting the game. The game crashed. Error code: (0xc0000005)

[vagrant harness]

0xc0000005 is common windows based error
can you check your event wiever for more information?

[lucid axle]

@vagrant harness The RAM failed. I think that's why the game wouldn't launch.

[dusky heron]

when I stop movie, but icon is not change 　(when I stop, but ▷ is not display)

[odd lichen]

hey why is the new token to credit exchange rate in effect yet after the hotfix?

[orchid stone]

in the next ultimate pass the Hyuara R key, if duplicate, will be exchanged for 150.000 token credits. Meanwhile right now

[cosmic inlet]

Closing the game by X'ing out makes my pc crash

[cosmic inlet]

Nevermind, it might've been an issue with my storage space, if it persists after I've freed space then I'll say so

[vestal herald]

What is the status update with the Epic cards rate drop in the Rimac Nevera Time Attack special hunt

[south hearth]

clicking video review bugged

[subtle kiln]

Game has begun crashing again on PC.

[brave minnow]

same,my game always crashes in minutes even though i did nothing
but steam version doesnt

[ionic mica]

It claims that someone has supposedly logged into my gaming account from another platform. How and where can I check this, or is this just a common bug at the moment?

[dim pebble]

Bug

[ionic mica]

Thanx

[astral ermine]

Bug with Porsche 919 Street Special Event - Progression rewards 225 conditions has the wrong Card pack - all other card packs for the event have a chance for the Porsche 919 Street.

[broken marsh]

What the heck? Did I just see these players on the list of the top players in the Porsche event?

[charred carbon]

Can't make purchase. getting below error for the first time:

[open monolith]

They use the shortcut, the track (Whirlwind Curve) has those one shortcut which can skipped the entire train section and goes straight through the bridge in which you launch your car to the bridge and since the game thinks you are reaching the final checkpoint before finish then you can wreck yourself and respawn skipping the entire train section

[small mason]

Hi, can you try reach out to Xbox Customer Support for this?

[main pier]

Yep, but they don't do anything even though it's clearly stated in the terms of service.-Exploiting game mechanics to gain unfair advantages

[open monolith]

They never checked the leaderboards that's why

[lilac smelt]

Game crashing after each race in the golden week '26 special solo event, also after ad plays here and there it's a "pita"😉

[charred carbon]

So GL wasn't enough to ruin the gaming experience, MS also lined up..lol..😂😂

[small mason]

Before you do that. Can you show region you set in game and Xbox?

[charred carbon]

I am playing on windows. I checked the region in settings>region and language and it is set to India. Also, I also checked the region in Microsoft xbox account and it was set as India as well. Also, I checked the billing address in Microsoft xbox account and it was also set to India. Then I checked the region in ALU settings, it was set to India as well.

[worn scaffold]

no season

[past whale]

Hi no new season and rep is stuck on 0

[chrome zealot]

Legend Pass is not available in Gameloft shop, only the bundle plus.

[past whale]

why rewards are nefed from ULP

[buoyant orchid]

why ultimate legend pass and legend pass is not available in Gameloft Shop? it takes so manyt hours to appear. Dear Dev, Please make them available when the season start. not after 5-6 hours. still not availalbe. . thanks.

[violet stone]

I am also looking for legend pass in gameloft shop.

[topaz pond]

Legend Pass is still not available in Gameloft shop so many hours after the start

[violet stone]

@jade yacht @sweet quarry can you folks check on above? Without having pass there is no point starting season.

[small mason]

hi is it still not showing LP screen?

[topaz pond]

Yes the LP is still not showing. Only the bundle pass.

If you are Loged in to the Shop you only see this. 17:39 German Time

[jade yacht]

thanks for the reports, looking into it

[topaz pond]

you are welcome. When i am not logged in than the LP shows up. That problem is a ongoing problem for some month now.

[astral ermine]

Almost 7hrs after season start and STILL no LP/ULP and Hololive pass in Gameloft club store

[high sierra]

Do you guys still have x12 and x20 credits ads? I dont see em anymore, instead, now theres a x10

[little folio]

nope only x10, btw is someone experiencing similar issue after buying LP?
*never ending synchronize time

[storm arrow]

@cedar sun @jade yacht you see there are the currencies in USD why are mine in EUR?

[zealous quartz]

I can't buy the pass, it keeps syncing.

[hollow tree]

Any update on this?

[topaz pond]

Its the next day and no LP is in the shop. What are you doing? Is this customer frindly?

[little folio]

I got it 3h after payment was done, you will receive an email with confirmation, reset game 1h after it was delivered.

[topaz pond]

9:28 on the next day and still no LP!

[hollow tree]

It's available now

[jagged schooner]

Why did my asphalt legends force close after I changed the pagefile from 7gb to 4gb?
I mean my remaining ssd is 7gb bro im so dead :/

Please i mean is the game really that bad at consuming storage? :/

[twin badger]

too late. missed opportunity.

[violet stone]

This club milestone is too late for the normal club (it’s SE is over in 11 days)

[sonic gate]

Boost once check ios issues , there are attention seeking matters .

[cyan kindle]

Very rare x12 and x20 now, often x10 and x6. Really bad update 😭 Credits receiving became even more harsh 🤏

[craggy pivot]

On Windows PC: In GP, the possible pack drop shows the possible items as BP, Epic, etc but the BP is grayed out as it should be since my car is 5* but when we can get the free drop every 4 hours it is still giving me BPs when it should not. This has happened twice so I am guessing I should have gotten the epics instead.

[exotic yew]

im not able to boot up the game fully its just stuck at this, and ive left it up for about 20 minutes

[tawny tree]

Is this a bug?

[spark rampart]

ye

[orchid stone]

try to find the game exe file and run it without the xbox app. Exit the xbox app completely and run this file. I always run it like this and it never gets stuck. I have it pinned it to the taskbar.

[exotic yew]

dude tysm

[stable ridge]

please connect a stable bro...

[ember knot]

[Connection issues]:

u-02f8c2

When I open the game on Windows 11
Connection type - Ethernet -
France - Near Paris

It occurs after game reinitialisation. And now no more able to login.

[clever locust]

[Connection issues] Following information will be required:

• u-347f0h2
• When I open the game it does not load, gives error 4-0 instead repeatedly /where- Microsoft Store version/how it happens-by opening the game
• Connection type - Wifi -
• Your city, country or and internet/mobile provider (optional) - Jordan - Orange

[small flax]

issue has been reported

[ember knot]

Do not know if it helps but Gamloft Id is not displayed

[pine stratus]

same, i have that on android and pc too

[sand isle]

After the patch, when the game loads, it takes a good 30 seconds to let me click anywhere with the mouse. It's as if the processor usage is at its maximum, everything slows down. After a while (30-45 seconds) everything suddenly works normally. Nothing terrible, but it's annoying. And it all happens right in the first menu.

[high sierra]

now even ads on windows doesnt work, whats going on

[livid nexus]

Same problem

[lime bough]

Same problem, only happened after reinstall due to a glich.

[stable ridge]

@woeful galleon I haven't logged into the game since yesterday...do you have any information about it?

[livid nexus]

Not at all....

[livid nexus]

You need to report it

[stable ridge]

do i need to text...

[livid nexus]

Yes and make a screenshot to se the problem

[stable ridge]

👍🏻

[night flicker]

Conorrent user? No like this.

[queen saddle]

[Connection issues] Following information will be required:

u-f5778
When I open the game/where- Microsoft Store version/how it happens-by opening the game
Connection type - Wifi -
Your city, country or and internet/mobile provider (optional) - France, Paris

[sick wharf]

Isn't it meant to be a free try? It is Team Pursuit.

[tawny tree]

Hello, I've been waiting for 10 minutes to find a multiplayer game and it's impossible to find one. So far I've found plenty of players (same on multiplayer 2).

[stable ridge]

Hello friends ... Discordan sorumlu friends here .. when the link question will be resolved .. knowledge or ... why no one answers ...

[azure stone]

Fire the level designer of the game, immediately.

[woeful galleon]

Still is n issue=

?

[tawny tree]

I have no idea, I haven't been back since.

@woeful galleon Yes, it's working again.

However, the only problem is there are too many cheaters. Is it possible to do something about it?

[tawdry ruin]

@sweet quarry
There is a bug in the all-inclusive course of the final stage (Stage 18) of Hololive.
All the Nitro bottles are not displayed.
They were displayed correctly in the previous Hololive event, so this is likely a bug..

[open monolith]

This is possibly intended, previous hololive event dosen't include the nitro in that ranked stage.

[opal light]

the game wont launch itself after restarting the game for a few times

the window wont appear unless i restart pc

(microsoft store version)

[frail flicker]

i have an old account on the microsoft store version since a9 and i cant update it

[tawdry ruin]

about Six months ago, the first Hololive event took place.
At Stage 18 of that event, there were nitro bottles.

As far as I know, the patch notes don't explicitly state that there are no nitro bottles in this final stage, so I think it's just another upload error.
They also placed extra barrel roll lamp in the previous season.
They've made similar mistakes before, such as placing the nitro bottles incorrectly.

If no one points out the mistake, this game will go in the wrong direction.
Lately, I feel like we're seeing a lot of failures every season.

I want to prevent this game from heading in an "uninteresting direction."
We've become so accustomed to the chronic misuploads that nobody even mentions their mistakes anymore.

[open monolith]

They doing that on private lobby. Private lobby kept the original changes on the track and likely they deleted all the nitro on the ranked stage and it was intended

[left bear]

This is an annoying issue on all platforms. Even when internet is stable and fine, it gives this error when I start multiplayer game and after exit from this error, we lose the fuel slot for no reason.

Please fix it

From 6 tries almost 3 times I lose the fuel slot

[small mason]

hello try to do update check on library MS store?

[twin badger]

Please kindly remove the "If you keep an ad unclosed for XXX seconds, the game will reset upon closing it and no more ads will be allowed until you restart the game" timer on the Google Play Games version. Thank you.

[deft cape]

WTF is going on with GP? It ended hours ago.

[winter sandal]

Employees enjoying weekend

[deft cape]

Don't tell me this is not automated!🤣

[topaz pond]

An still no results.

[lost ibex]

The timer hasn't ran out

[topaz pond]

Gameloft Shop is not updated yet

[topaz pond]

Gameloft Shop Free Car ist missing only the pack is available!

[opal light]

the game cant be opened after restarting it for a few times

[leaden spear]

why is that mostly when I get x20 add multiplier the add doesn't work, but works fine for other trash multipliers?

[crystal pulsar]

I have made a club, have invited some of my friends in, but the problem is the club is now stuck in this members count (9 members) for few seasons now, it's not increasing
no matter what country(location) i had set that does my club target (whether a specific one, or international, europe, etc..) or the club's type, i still can't get those random players in like in my old previous club
i have even tried changing the name and motto(description) of the club but still the same issue.

and i don't actually know where is the issue from.
note that i had set the club's type to restricted mode on club's creation then after about 1 week i have set it to public but i don't see any player joins the club, i'm afraid that the club is not listed with the other public clubs even when the club is public already

can someone please give me an advise about this?

[twin badger]

Most likely the club reputation is too low to attract new players?

[twin badger]

Ad watching gives sync time immediately after, only for DS hazard reduction. All other cases (daily ticket increase, credits, etc.) are just fine. The duration varies: ~12 seconds on Google Play Games, ~5 seconds on Android.

[humble aurora]

Hey guys,
Have you face the issue stuttering with the windows / steam version? CC @steel valve
Thanks

[azure stone]

Dynamic Reflection Issue: Rendering distance is shorter than the objects above, then the car will reflect the skybox.

[steel valve]

@sweet quarry this is EXACTLY what happens to me

[open flax]

https://youtu.be/RnLYD9D7U3g Just wondering... Is gameloft down as well? Looks like it on my end.

[rich sorrel]

They should change the reflections to a real dynamic one.

[hidden bridge]

recent issue i got today , game won't open at all ......

• windows restart
• app reinstall
  nothing works
  even i tried uninstalling the game and it won't let me do it

[magic saddle]

Hey! I want only to thank the team! Ares event is great. Overall you are really generous despite what many players says. Many and rich rewards last 2 years. Thank you!

[subtle pendant]

have you fixed it? im having the same issues

[hidden bridge]

No. And can’t figure out why

[subtle pendant]

I've been playing it with with the microsoft version in the meantime.

[subtle pendant]

where are you located at? maybe its a location issue. Im in South east asia

[devout sail]

Same !

[past whale]

internet speed is good but not able to join mp

[subtle pendant]

must be so few of us playing on PC. If this was an adroid issue it would have been fixed quickly

[humble aurora]

@subtle pendant @hidden bridge this issue is the Google Play Games emulator issue, can you please report to them - From our side, we will try to reach to them. Thank you for your understanding

[maiden olive]

have you try reinstalling the emulator?

or exiting and relaunching the emulator. I found a thread similar issue, and it's seems Google pushed a fix 5 hours ago

[humble aurora]

https://support.google.com/googleplay/thread/431310018/i-tried-opening-a-game-on-my-pc-that-worked-fine-yesterday-now-it-wont-open?hl=en

[hidden bridge]

it is working normally for now , google hiccups these days lol ....
thx for sharing

[misty kayak]

pretty sure thats not black the dual color is broken for some cars for some reason so im stuck with white as a second color

issue on all iOS originally and Windows and Steam

[open monolith]

For some reason they remove dual color on all lamborghini cars

[misty kayak]

thats weird

[subtle kiln]

Bloody el. How many more times do we have to request for the game to be fixed from crashing? Every bloody day now it crashes at least twice and during bloody Gauntlet aswell when I'm beating the opponent! PLEASE FIX IT.

[rich sorrel]

Lamborghini doesn't allow dual color on their cars.

[fierce grove]

This happned a lot of time. Fix your server (I used ethernet)

[granite zenith]

vro im not even lying, is mp2 team race more cpu-reliant than mp1? my pc literally shutting down whenever i join mp2

[orchid stone]

I don't understand why guy wrecks, I pass him, he respawns and it's in front of me, it makes no sense.

[livid raven]

If only there was a visual medium that lets us see this event in more than three screenshots.
Anyway, he never crashed

[orchid stone]

After the ramp i was thrown into the road side I was thrown into him, he then turned onto his roof and wrecked behind me, but was immediatelly respawned and got in front of me, as I was already schockwaving forward.

[ruby niche]

can you guys fix stage 13 in the hololive event it starts with VERY little time compared to the rest of the stages and in the end i can only collect about 8 or 9 or even 10 at best music notes. every other stage before that starts with 9 secs. please fix this

[night flicker]

GL, one more week until DS. I want to buy this package.

[sand isle]

I have no more, replay after multiplayer race

[valid cloud]

I can't see my record on mp2

Replay doesn't show

Mp2 my CPU is very hard yesterday it was shutting down more than one time

[winter sandal]

Can't enter mp1 , when I click play it's not opening

[main pier]

mp1 does not work@small mason

[sleek hemlock]

same here..., can't acces MP1....

[small mason]

#🤓☝・mod-info

[past siren]

MP1 “Get Ready” button is not working.

[kind yacht]

#🤓☝・mod-info

[mint imp]

random crashes +

[charred carbon]

No drop for Deus in last 5 to 6 MP2.

[night flicker]

for windows xbox.

I wanted to buy this package, but I was undecided. Now I definitely won't buy it. They should have a sale.

[subtle veldt]

I just watched 2 ads and it's showing no more ads, what???

[hybrid mist]

@icy tangle I reported this issue three weeks ago as it is misleading advertising. It does not guarantee to 'star-up' your car as it's name implies and only gives 10bps, this is probably illegal in EU (where GL/A9 is based). I was informed that GL had fixed this issue and fix would roll-out, obviously it has not been fixed.

[small mason]

They forgot to rename the pack name, but the event is over.

Neverthless i m sending the feedback.

[subtle veldt]

@small mason Why does this keep happening? I see 1 or 2 ads and it shows no more ads available? I restart the game multiple times and it's the same thing, after the 1st ad, it shows no ads available.

[small mason]

sending rep.

[winged barn]

Hello, i have a friend that they play on xbox and he cant login anymore into account, i suggested him to put forgot password but the xbox doesnt allow him to set a new password bcz its says his email got inactive. I dont understand myself why his xbox doesnt allow him to change his password into a nee one since he emailed xbox company and they told him its not their issue

Does anyone have this issue or why it doesnt allow him to recover his acc?

Please help us

[past siren]

Is this normal?? The countdown is below 10, but its not blinking red like it always used to. (reduce your system volume, the attached file has loud music)

[small mason]

not normal.

[pale marten]

It happened before exactly in that stage 13 when Hololive first appeared . All other stages Start with 18sec but the stage 13 with 8sec, had to literally upgrade the car to max 'without unique and epic parts'

[small mason]

Have you made 4 jumps throughout the round map?

8 twists, i m assuming you mean 360?

Okay so no issue then. I can disregard the problem.

[tough delta]

нет доступа к сетевым играм

[rigid dust]

This is an English only server
Connection issues aren’t GL issues btw. check your network, router, corrupted data etc

[leaden spear]

it was stuck forever like this in mp1

[pallid sapphire]

Good evening, I'm having a problem with the daily tokens. In my country, it's already past 10 PM and they haven't reset to allow me to complete them again. Can anyone help me please?

[open monolith]

The daily tokens always reset on 8AM or 8PM depending on your timezone

[rancid vortex]

When my controller is connected the game dosent recognize it and despite it ays controlller connected i press buttons and dosent do anything. Ive tried to see if its my controller problem with other games like zzz and works perfectly fine but asphalt is the only game giving me controller issues. btw is microsoft store version

[willow abyss]

I have been trying to complete this task of getting 6 nitro bottles for the lego technic aston martin valkarie event on android mobile, but I can only find 4 nitro bottles if I follow the road to the finish line, and 5 nitro bottles if I detour into the tunnel.

[small mason]

Writing report. Many of people getting the same thing about this condition.

[twin badger]

Turn on TD and take all right paths for the nitro bottles and tunnel. There are exactly 6 of them.

[robust knot]

I mean its not specifically a gaming pc, but whenever I'm playing its pretty fast.

[willow abyss]

Thx. Didn't kno that path existed.

[celest shuttle]

hey good morning, could you please confirm which track it was?

[small mason]

its San Fransisco, the track is widely known for this bug, on this platform.

[leaden spear]

I forgot the exact track name, but its San Francisco map

[celest shuttle]

thank you guys!

[tough delta]

[pastel sun]

See my video on my YouTube channel Dourkey17Gaming,I completed 6 nitro bottles condition in my own way

[short rose]

Why are tickets being closed by support without allowing for follow-up responses.? I've had 2 tickets closed with responses that had nothing to do with my request.!. The option to reopen the ticket has been removed. Now you have to re-start whole new request with a new agent.

[charred carbon]

You can click on the 'No' button where it asks whether you are satisfied with the response. It will let you continue the conversation..

[bold shuttle]

Yooo guys.

[short rose]

That used to be the case but no longer

[orchid stone]

you can always just stop and pick up the same bottle as many times as you want as they take like 1 second to respawn

[hollow gulch]

hello gameloft, why i have so much time this table?

[small mason]

a common bug.

[merry drum]

I claimed Decal pack from Epic games and did not got anything added to my account.
Account is linked with Epic games

[sweet quarry]

Can you reach out to our cs support? They should be able to resolve it for you

[merry drum]

how do I write there?

[rigid dust]

https://support.gameloft.com.cn/contactus?igagame=AS9I&verify=yes

[merry drum]

Thank you

[jagged raptor]

Fix that suck network issue!!!

[mental prism]

i need to edit my name due to club change but it wont let me , why?

[small mason]

is it TM logo or?

[mental prism]

yes tm logo

[small mason]

Theres some bug with it.

[open monolith]

This happened to me also, it always unstable playing in microsoft store version

[regal narwhal]

Whata?! "You" (Você) and "you" (Você) on rank list?

[umbral pumice]

Windows is the only one with this issue?

[open monolith]

Probably, only when i play on other platform it works fine

[wheat arch]

I want to ask about (maybe) issues with Windows version for multiplayer, is the multiplayer affected by NAT Type on Xbox app/PC Settings app? because everything is fine for syncronisation (single player, limited-time events) but when i try multiplayer, it will just errors out (maybe a "connection timed out") finding the lobby.