#🖥・windows-issues
1 messages · Page 25 of 1
My second account works very well 😁
No, I didn't create the Gameloft ID and my progress is unchanged
some one help me with this
its same as mine
I've been stuck on this screen for around 10 minutes 😅
Restart the game, i had the same issue
pls help me
RP finally counts, after restarting the game
So how do we solve this issue
Facing the same problem as well.
me too
Funny! my legends pass showcase best time reduced in my bad time.
a pretty minuscule delay, now another reason to leave this game
We're still looking into migration issues, but unfortunately still have no updates to share. Sorry for the delay and thank you for your patience.
Are you going to wait to resolve them before starting the clash?
Can you look into players not receiving a LP after buying it. I am forced to wait. If I complete LP missions now I am wasting the free 8 tiers I get from the bonus pass.
did the starway appear for anyone yet
Anyone knows when the issue of migration will be resolved?
Has anyone else withdrawn Multiplayer rewards? I couldn't because they added the following series at once, and although Gameloft warned that the rewards were going to disappear, I didn't imagine that they would remove them as soon as the new season began
Guys, do you see anything changed in the club chat? I am from a non-English speaking club, and until now it was pretty hard to understand each other because of that annoying blurring imposed universally, in words that contain some words that in English are not ok. But now, after the update, the system blurs groups of two letters even, beside longer ones, leaving us in the impossibility to understand each other. This is a bit too much.
Bro, did you create the new ID? Are you having problems with the update? Or can you open the game and play normally?
read my message bro, the answer is there. i did not use the gameloft id feature, my acc is fine, but there are multiple issues with the game
Oh well 💀
I didn't used the gameloft id btw
Loading delays are even worse than before for windows/steam users.
It's the same with everyone bro
Will this be the end of The 360 Man?
Always the window's player or the Android to suffer
Pain
Is it any use in making a ticket? Or everyone just better waits till it's fixed?
I always recommend making a ticket.
Till when it can be solved any assumption?
No idea sorry 😦 The team is still cooking.
they burned the kitchen ☹️, hope the team solves it asap
The game updated and there is no prizes to redeem from multiplayer! I was platinum and pro 
You had to claim it before the maintenance iirc
please fix this bodykit, it isn't supposed to be covered with carbon fibers
When it will be fixed ? 😭
They did it with P1 and Corvette too lol
is it normal for the steam version of the game loading so extremely slow
I wasn't given a chance to pick up prizes. The game said to update first. 
Just an update I had to buy the LP TWICE and contact Microsoft for a refund. Which was approved.
O.K., so I had to uninstall the game on my Windows 10 desktop because the Google Games-thingy messed-up. When I go to log-in with my main FB acct., it is not letting me switch to the acct. name you see here. That account had over 160 cars.
If anyone has my GL ID # under that acct. (Kadmos1 or similar), that might help if I have to contact GL's Customer Support about this. I don't want to have to re-start over from scratch. However, when I click the FB button in the Windows 10 desktop version of A9 to link my acct. to, it leads me to 2 accts. Each acct. is where you have 1 card unlocked (how an acct. appears when you play the game for the first time). I am trying to get so that I am back at an acct. to switch to that has over 160 cars unlocked.
I unlinked the A9 up from my FB acct. (when A9 could be played on FB). Not sure if that made it worse. Help, please.
I did message a mod here about this.
@sweet quarry , sorry to ping you, but just noticed. Have the players ID been changed again? Mine is not what I had before migration...
yes
Were you answering to me? If yes, thank you.
Finally could connect, connection works on steam🥳
Don't know about races and events yet.
Did they tune the ads multipliers??
I don't see *12 or *20 anymore
Both in mp1 and 2 same problem.
I'm having problems connecting to the multiplayer mp1 and mp2 servers too
I can connect sometimes but more often can't connect
I restarted the game and my computer but that didn't help fix it.
I changed my player ID after the update on PC, why did they change them?
Personally I have not had any other problems, everything works and remains the same, the only thing is the change of my player ID
ummmm...
I missed all my mp1 and mp2 rewards on my windows account today
Since the update, the game crash could i have some help please
Same
got in, but no rewards from MP1 / 2, thanks 😭
In-game Message Board NOT WORKING since update. X-Box setting checked. LW™ Lone Wolfs #0832
You used to have the Migration Error screen and now you could open the game, or you just opened the game because you didn't have the chance to check by yourself?
❓
Let's hope atleast for not losing our progress
Reason: Bad word usage
So let me get this straight, you erase all MP rewards with the maintenance, but don't end the MP season until the middle of the night shortly before maintenance begins. Leaving no reasonable way to gather the rewards, this is a joke.
Why not end both MP seasons a day before the maintenance?????🤡
I didn't get my platinum league MP rewards.😭😭 When are ya'll gonna compensate for the losses of the players?? Usually when stuff like this happens they at least say sorry and compensate by giving out rewards
bruh exactly
y do maintenance right when the season ends??
bros prolly thought today is the end of the world
E-R9
MP1 slow in loading and small number of oppenents, or get this 1/3 times
same
EDIT: for me actually its mp2
apparently both MP1 & MP2, great maintenance by GL making things worse
ifkr
what why Civic and Emira
Is only showrooms of civic 
My ID on a9 changed on windows
does i can play with my friends ? and how to add them
You can’t, but friends system and private lobbies will be added once Unite releases
has GL changed matchmaking again in MP1, very small grids (4-5 cars) in Gold league all day
Wait a bit, the update for PC/Xbox released today
club chat broken
Any announcements on when this will be fixed, or us paying customers not worth the time ?
Also, missions - knockdowns 30 in classic - are you kidding, this game is going to be toxic enough as it is
Still getting this error message. I am wondering if my account has been successfully screwed by GL or not 😦 Unable to play since last 7 hours
My account is not lost like urs, but my player ID has changed, I'm guessing the database has been messed right up, and Gameloft have a mammoth task if they are to sort this out
Why does GL only have issues with this game ? Always they are messy with something or the other.There is nothing systematic happening. I am sure still 90% people are facing different issues with this migratin. What a trash activity undertaken.
yeah we pay prices for a professional product, but we do not receive professional quality or value from it
And there is no official statement released as well. Well now let God save all of our accounts. 😦
There is an announcement made for the migration issue in #🔥・hot-topics , there is no announcement for the cant connect to server issue tho. Yes best of luck to all the players who have migration issues, I hope to see you all in the lobby soon 😦
When will this be fixed??
@sweet quarry how
Am I supposed to play the barchetta event I'll miss it right ? Not just me everyone who's facing this migration mess
Apparently In Game chat is not working on the Windows Platform. Is this a known issue?
nice update👎
Just wanted to report the seasonal car keys (McLaren F1LM and Zenvo TSR S) are missing from the seasonal rewards. I’m assuming this is a mistake. We can’t be expected to max star these cars and spend cash for the keys. That’s outrageous and unacceptable
I'm having the same connection issue. Error 7
same to me bruh
Wondering why updates don't always complete successfully?
We are not debuggers..
Why hasn't the data loss been fixed yet? What is GameLoft doing? Dead game!
I just reached 20 flags but not able to play multiplayer
even on this update the import/customization pack open on MP repeats twice but gets accumulated only once, such an irritating bug
Kill the chat censor.
its absolute bonkers such terrible bugs and issues happen only for windows/xbox every time, kinda feels like the game is not tested properly every time and each racer is being used as lab-rat.....
actually right
True to the ultimate you have said. I do agree that there are bugs with every software, but this game is epic in its own terms. Every time, something or the other happens and we need to suffer. Unnecessary wastage of time and money. I wonder how such a big giant makes such crap things every time. I guess my account is gone forever and if this really is true, I swear that more issues are incoming with Unite as well.
agreed
I got this to the response of the windows migration mess. It's a worldwide problem not to worry everyone will get their account back . But still why is it always the problem with windows . There's no issue in iOS at all but always with us. HONESTLY SHAME on the staff of Gameloft always with US
lol, that's an improvement on mine, I can't even get into the game right now @raven hull 🤣
So what's going on?
Looks like a copy and paste response. I never got a response anywhere about my LP being charged but not received. How was nothing quality checked before we got the update.
I get a lot of this, or the synchronising bug
Yes they have their copy paste business ready. Still, always the issue with Windows and Xbox version. I wonder when this mess will end up. My account is also screwed up
Lol, for the whole race 😭
Lol, you have 13 minutes to claim your rewards. What about the promised rewards from last season that never arrived. honestly, if you're on windows this is a joke
This message is yesterdays i am confused are they even working now to resolve this stupidity
Man this is crap we put our real money because they r too greedy to give anything for free it's a whole new business and a p2w game and then this happens
funfact:
A few days ago, I chatted with support about the problems with the German chat, where words like dieser, die or (the name) Chris are always censored. They told me they would pass it on, and that a change might come with this update.
Maybe my support request led to the censorship bugs 
update the game
i just wanna play :> after hardwork so pls, fix the issues GL T_T
how long we have to wait for the migration error ? its irritating
@spring wyvern
that's a really lazy response
Reason: Bad word usage
shut up
Let's hope they put the LP for everyone at Eur 4.99 as compensation. Some still received it for €9.99 and it is not clear where the promised discount is.
They are so dumb they are not able to figure out their own mistakes
I never understood the difference... Whoever buys it always every season 9.99. while those who stay still for 2/3 seasons are offered at 4.99
Is it cheaper at the end of the season or what exactly do you mean?
I mean: I always buy it every season and it is offered to me at a minimum of 9.99 with a discount. Other players who purchase it occasionally, for example 1 in every 6, are offered at 4.99. In practice with the super discount even if in theory they don't even have the discount deriving from the previous purchase
can anyone play multiplayer
i am not able to play it is saying "access restricted"
I can not even start the game!🥳
The same
can anyone sigin in to the game ?
i cant log out and sigh in
I'm in right now
how can you log in :< i'm still migration failed :<
same
It's not effecting everyone
its says access restricted
:< i'm having one day off and can not play game arhhh 🥲
its says access restricted whenever i click multiplayer
14 hours later I'm still waiting for my Legend Pass, no answer to my ticket 😬
their policy does not provide discounts
they say it but then they don't do it and we continue to buy it for 9.99 🙈
I didn't bought the last 3 ones, and now they offer me this. I bought it yesterday but still didn't received it 😡
not yet......
Please fix this:
How many are we going to stay 🤔
This game has become like a Sky TV subscription...we pay for everything monthly. I applied 2 passes last season LP/E daily event passes that I only used a few days. we pay and have inefficiencies every time we update, the problem is that we never decide not to buy.
we must respect their policy but they do not respect the rights of those who buy... and it has always been like this...
On steam too😥
@sweet quarry Can you help me please? My game crash at the start since the update
Eh? My player ID just changed
The team is still hard at work trying to resolve the migration issue and other bugs reported yesterday.
We were able to resolve some of the most dire cases which were experiencing account resets, and some ingame issues including crashes caused when trying to access the shop on Xbox and no ads showing.
And the player ID change is completely normal and intended.
Regarding ads multipliers (*20 and *12 not showing up) . Was this intentional or is it bugged?
@sweet quarry , good morning. My son is one of the affected by the migration issue, and he would be unlocking today the Porsche 911 GT1 Evolution from sponsorships. Will he be loosing the car? Or will it be like it was before?
Ok, thanks
im getting the 20x ad from pagani hunt rn
@sweet quarry what's the player ID change for?
Update summary on my side. I have two version of Asphalt, one on MS store to watch ads and one on Steam to play (better image, faster loading).
- Connection ok on both platforms after updating.
- Progress conserved in partnership and showroom event (the dreaded BMW i8)
- Game crashed once on MS when watching ads
- No access to MP (error 7, unable to connect to server)
- Progression in weekly challenge lost
- Not able to get the MP rewards of last season, even though I asked someone to do it for me, 1h delay too short, make it at least one day next time
- Player ID changed, which allows to redeem the 'Motion' code again
Altogether, I've the feeling of being lucky, after reading about all the mess here...
@sweet quarry Nothing from me yet... Both on Steam and Windows the game is still stuck with the account migration problem. When will it be resolved?
Why do Windows users always have problems with every update? We are always at a disadvantage compared to Android and iOS 🤬
Windows users are losing rewards ,tokens , hunts days , passes etc . Hope they get the migration problem fixed asap .
dont forget we didnt get anniversary rewards yet
randomly doesn't work, I get about a 20 - 40% ratio, i.e. most of the time it doesn't work
The windows accounts are being migrated to the new Asphalt Legends Unite gamespace, to which iOS and Android accounts will also be migrated next update. This is to enable crossplay and crossave amongst those accounts once Unite launches. As it's a new gamespace, accounts will gain a different ID once the migration has completed.
This is super useful thank you ❤️
I can't answer this with certainty. Progress on sponsorships were not supposed to be impacted by migration, but the loss of access to the game does make things more complicated. I would get in touch with out customer support team so they can investigate and hopefully compensate for the loss of access.
What about the 15 minute claim window for MP2 rewards? Can we get those still? I lost 6 cards from that.
The team is still hard at work to resolve the issue for all, but I don't have a clear ETA as a clear fix has not been identified yet.
Please get in touch with customer support, as multiplayer rewards are different on each account and cannot be mass compensated.
But when I try to get in touch with them, the form ask for questions that I can't answer, because he doesn't play on phone (it asks for manufacturer etc...) and I can't go past that point...
Don't worry, we haven't forgotten. (And I'll help make sure of that as well 😅 )
thanks for making the time to answer us 🙏
GL really does not care about windows . It passed a lot of days after anniversary .
All you need is your account ID and the platform you play on. (Assuming Windows). Try here: https://gameloft.helpshift.com/hc/en/15-asphalt-9/contact-us/?p=web
Are you looking for help with Asphalt 9? You can ask for help by creating a customer service request.
Will try.
It's been more than 10 hours are we still at Square 1 @sweet quarry ?
this is a reall problem!
it seems like ther are 2 ways to get to the customer support
- the hyperlink you send in
- pressing customer-care ingame
the 2. seems to be changed with this update, befor I could easily ask for support but now, i have to make another account and give details that most people don't have or even more you I can't even enter
like this
@sweet quarry please reply
2nd day of new season and 1st new BUG of the day. Unlimited Ads to 'Watch' in Shop/Card packs
I mean I have a self built pc... and even then, valve is missing, so everybody with a steamdeck cant even but the right thing in
Ugh It's so frustrating 😭🤦🏻♂️
Not at square one, as I've mentioned above, they have been able to resolve the most urgent issues (with players having their progress reset) and are continuing to work on a solution that can work for all other accounts. Not easy to find a solution that works for all, apologies. 🙏
In-game Chatbar still not working
Okie any of this migration mess will not affect our progress right? because we have spent our real money on this game as well
Overall account progress will not be affected by migration.
Unfortunately the problem lies with the developers
It's not customer service
I don't think I'm someone who handles Gameloft with kid gloves, but the game migration is something I actually understand. For me, it was completely foreseeable, and it's also clear to me that most people will probably have to wait 2-5 days for the issues to be resolved. I'm totally sure that the technicians won't get much sleep over the next few days.
@sweet quarryin the showroom shop, there are not anymore EIP to buy for car. is this intended ?
Feel free to enter any device or model to continue. It won't impact your ticket as they mostly look at platforms.
I know that, but a lot of people don't know that
- you do it on purpes so less people end up chating with the support
or - you did really not think it to the end
@sweet quarry just one last question . What about the events like the Zonda barchetta hunt or the tuatara event . We are not able to play right . We will miss it what about that ?🙏🏻
oh my 😄 some accounts were even reset?
I have no answer for this as the issues are ongoing. Once they're able to find a fix they'll be able to look at the final impact and decide on what to do.
any eta on when potential fix for migration issue and any other will arrive?
None yet sorry.
Should I open a ticket to make sure that my account wasn't reset as a result of this migration error or it's better to just wait?
Account reset issues have been resolved. If you see the migration error screen, your account was not reset.
But I highly recommend you send a ticket if you are impacted by this issue either way.
Hope we get compensated for whatever rewards we lost during that time, for example daily 60 tokens, mp2 ER9 epic etc.. just saying so you can forward to the team in any case, thanks.
It helps us both investigate issues further and ensure your account is correctly flagged as impacted for any future actions.
Make sure to send a ticket.
All of us should be properly compensanted, not just those that cannot access the game
PC version is totally borked
I mean like that, hp has sooo many pc models and you give 9 possible answers :/
this will not help the support people at all
shouldn't started new season while the migration is still on
You can enter whichever you want. It won't impact the ticket. Sorry I can't comment on the design of the Helpshift service.
Then we would have had all the players who have access reporting they have no active events 😅
Alright, I already made a ticket (Conversation ID: #3077208) let's see where this leads to
@sweet quarry
And a personal note about something you're probably already aware of:
many people here don't realize that community managers are just that—community managers.
In the end, you neither make the decisions nor implement things poorly, or any other thing that is making us so incredibly frustrated.
Unfortunately, you're the only ones we can contact, and so you bear the brunt of it.
I hope you can understand that, ultimately, it has nothing to do with you personally when we express ourselves sarcastically or even insultingly.
❤️thanks for any communication❤️
PS: the ❤️ are for all the community managers, NOT Gameloft
No worries at all. Have been doing this for years and I'm also a gamer on my own time so I fully get what you're going through. My only goal is to help resolve this and try to keep you all in the loop while we're at it. I'm still terribly sorry you have to go through this, but I fully get how it's important to you all, so it's fine for tensions to show every now and then. I won't hold grudges, it's not any of your fault either way.
EIP for some car in SR shop are not anymore on shop. is that intended?
Hi dear @sweet quarry i have only one devise and one Platform to play in PC but i get this massage.
same., im getting that message too, very concerned since i also only play on 2 devices that i own
same problem
and i 100% sure im not sharing my password with anyone
glad that i find other people who is having same problem like me, this message makes me freak the f out 
i am playing just one laptop and same concerned
duh, dont expect instant response
this is a discord server for a game, not a corporate-grade-live-support-channel
Maybe you guys can sign out of xbox and sign back in.
Could you please get in touch with our Customer Support team? We don't have access to your account info or the necessary tools required to investigate this via discord, and they'll be able to look into to help provide a solution.
This error showing while 🔗 linking steam version with Android
You won't be able to link to different platforms until Unite releases and crossplatform is active.
Ok....thanks
can you help forward the problem to the dev/people who should be incharge of this issue? Since this is a widespread security-related problem... (check few messages above)
still migration failed :< . i sent the ticket yesterday
@sweet quarry Will there be a new update due to this error?
My account cannot log in because both Steem and Windows are connected. But I only have a Windows account, there is no connection to Steem, I can log in from that account. I understand the problem stems from this transition.
Just updated the game, got this error. Contacted customer care and is still waiting on a response.
Problem is currently under investigation
We will miss so much stuff, lol
We won't have enough REP for Club stuff, because MP is unplayable 80% of the time
We couldn't even get any rep first several hours 😄
The timer advances, will players who do not have the car have time to unlock it?
I have no answer for this as the issues are ongoing. Once they're able to find a fix they'll be able to look at the final impact and decide on what to do.
Was said by muttley
Update: got a generic response, basically the same text that appears on the Customer Care website, hopefully my account will be marked to solve any issues about it in the future
an absolute disaster of an update so far
I can already see the pathetic compensation if we even get any
i can not logged to the game :< untill now
Why is there no specific time, 1 day? 2 days? 3 days?
oh so how to play multiplayer
Are you getting migration error as well ?
I can play, but the game is in a disasterous state
It is always after every update . Skill issue for devs 😭
when is the next DS and BoS?
@sweet quarry if the migration of accounts there is a catastrophe then asphalt unit we will have what is certain no Windows player will have access to his account
Canceled the migration of players to Windows, they have already had too much trouble with your updates
PLS help with this i cant play multiplayer
Conversation id :- #3076722
but where is the discount?
pls help me with this
this update is horrible
you don't have enough rep and garage lvl
seriously, are you really a brand new player on asphalt 9?
yes
The discount is for the bundle pass not the regular pass
so don't be surprised if you don't have access to everything from the outset
it's not a problem of the game, it's a problem of the player
I don't know what it takes to get events unlocked
I've been playing it for nearly 6 years now, I've forgotten
how much garage level is needed and what is rep
k
???
you can unlock some parts in few days, go to daily events and carrier
and try hard ... good luck
thx
1 cent discount 😂
it is allways 10$ well 9.99
the fuel is only consumed, but the race doesn't start @sweet quarry
@sweet quarry my New ID is W-46e35 , i have purchased LP , but i dont see any LP window / MP has not loaded / Daily events are absent as well . only once the LP page got loaded automatically where i made the purchase. Post that after multiple restarts , still the events are unavailiable to me
@sweet quarry
the discount is right there, in the picture posted. the discount is for the legend pass bundle, as mentioned in the article. if read correctly, people would understand that the discount is not for the normal legend pass, but for the legend pass bundle. 14,99 is the discounted price, from the full price of 30. even if you had legend pass previously, the discounts do not stack, which means it will not cost 7,49, but the 50% price of the full 30, which is 14,99.
I managed to get into the game guys
@lost ibex Ok, so no discount for those who bought the previous LP. Can you explain to me why some players have the price of €4.99 without even having purchased any LP for months?
that has nothing to do with the lp bundle discount. players that never bought the LP usually get half price discount. totally different subject
How
Yes, of course, I asked you another question. So those who don't spend anything have an advantage and get better offers, this is the situation
i explained. i cannot understand for you. 'you can bring the horse to water, but you cannot drink for him'
No, I understand, you were clear in my first question and also in the second... in the second question I understood the supported marketing strategy: excellent I would say. Do not support the loyal paying customer but offer a different and very advantageous condition to the non-paying customer
Restart maybe it will fix
is your game updated?
was there any compensation reward ?
Hi, when will this is issue be resolved. My player ID: w-h2140h. Thanks
Also, heard ID are now changing, but that's what I see when I load the game.
Contact customer care mine is fixed now
restart pc
portugal?
Here.
guys...I updated the game, a message appeared on the screen about the error saying to contact support, I made contact, I received the standard response... I tried to enter several times and couldn't, now I managed to enter, before I looked for updates in the game , there was no update to be made
These were the steps I took until I was able to enter the game
zona?
Braga.
txi tive ai a pouco na braga romana, segue ai no insta 8nuno1
I got a new Player I'D now I can log into the game but Reputation points are not adding up.
The migration problem has been resolved for me
Não tenho insta, mano. É melhor não falarmos em PT, podemos levar un ban...
ok we speak here
Reunião tuga no canal de problemas do windows?
@sweet quarry anything yet any update please ?
I also got login. Guys try login, i think migration error fixed
yha totil
Support told me it's not possible to receive compensation because it was announced that all rewards would be lost after maintenance. They suggested I subscribe to the news to avoid this happening again.
It seems no one cares that the game wouldn't let me log in to claim the rewards.🤡
I mean 13minutes are a loooong time to claim a reward, who would have guessed that servers might strugle with all people claiming at the same time 🤡
@sweet quarry I had bought the daily events pass 2 days before. Owing to the maintenance problem which prevented most of the windows players from logging in affected myself too. With this I have lost a day of my daily events pass. I could see no increase in the daily event day. Help me with this.
@sweet quarry did the ad limit for tickets increase? I'm pretty sure I watched more than 10 ads for tickets and I'm still able to watch more ads. I don't want to possibly get banned over false ad abuse, so I would like to make sure.
Now its working for me
@stuck quarry what's with the login
I am confused here
My player I'd is still the same
What does this mean and i have the migration message as well @stuck quarry
Open your game, if you still have the error and you can't reach the main menu, contact customer care
Reason: Posted an invite
no club logos at all showing (except for the one from my own club)
GL, After updating the game club invites that people had sent me in game got disappeared 😮
not sure if this is a windows issue but, the pagani barchetta is not part of the season cars where we get tokens but part of the required cars for the ER-9
If you didn't contact customer care then do, issue is fixed for those contacted i tkink
We've started rolling out a fix for the Migration issues, and most accounts should be able to make it into the game right now.
We're still aware of some issues with a few accounts however and will continue to work on a solution.
YAY!!!
In the meantime if you still have issues with your passes, rep not counting or game access, please get in touch with Customer Support.
Still showing error wth😭🤦🏻♂️
@sweet quarry Thank you. Yes my game is now running fine including MP as well. No more migration issue error message popping up
Why is it with me
dont worry the solution isnt instant, thats why they say its rolling out, some people at a time. your time will come
Hoping bro :/
Really hoping it would be done before 12 am🥲
w-hg96d0 mine not back yet, i opened a customer care ticket yesterday morning after update, still nothing
ID: #3074884
How come some of the windows players managed to pass through the migration error?
@manic sparrow
I guess I'm unlucky
Brother it's the same with me 🤦🏻♂️
@frail rover
well, yeah, that is a fix
@sweet quarry any updates please?
What issue are you having? Still migration error?
were are my rep points from first day after update?
Normally car hunt cars won’t be part of the season showvase
You need to reach out to customer support regarding rep issues, as it needs to be looked in on a case by case basis. (Not a one-size-fits-all solution, so needs to be looked into)
@sweet quarry I'm not getting x20 ad multiplier after update. Is it the same case for everyone?
i've gotten it a few times so far
I see
Can I get your ID just in case?
Thanks! Don't think there's an issue but just in case 🙂
I have Always an issue : the game close when i open it
Have you any info about this issue ? @sweet quarry
@sweet quarry ill stay one more day without my acc? same migration yet
What error screen are you getting?
same migration thing yet - error1
And just to double check, you've opened the game recently to check you're still getting it? (Fix is rolling out so just need to double check sorry)
just now
yes
Thanks, Will share it with the team and see if they can look into it.
@sweet quarry yes the same migration issue my old id is : w-84hdg
@sweet quarry migration error still happening to previous w-841703. Checked it just a minute ago.
Got a new ID (W-GCH8G) but that shows the same problem.
I have even mailed but no response so yes and I've got no new id
Thanks, passed these along.
Will my issue be resolved now ?
Team is aware we have a few accounts stuck in migration either way and are still working to solve them. It's why we haven't made a full announcement that it's fixed.
Don't have an ETA on when it will be fixed, sorry. Just that they're actively working on it.
But you have told them about me and the others who are still facing the migration problem @sweet quarry
Good job! Thanks a lot 👏🏻
And have you other info for other issue ? @sweet quarry
Thanks @sweet quarry mine got fixed
I'm not getting *20 and *12 multipliers either after the update
Which other issue?
When i start the game , the game crash/ close
Before the update, i have not this problem / issue
@stuck quarry
I uninstall install the game many Time but there is no effect
I made contact to the consumer Care but i don't have anwers
Sorry my natural language is not english i Hope you understands me
You could try opening the game on steam
It's still not fixed for me sadly..
Finally working thank you @sweet quarry 🙏🏻
It should be bro i restarted game like 7 times
It goes with an endless loop thing i closed and restarted 7 times it worked
Nah I just get the error 1. Tried it a few times but still getting this
It showed me too for the first time I am honestly just telling you what happened infront of me
Ok but to be clear, it's not fixed for me
I can’t see and send message in my team chat
Me neither
@sweet quarry @hexed coral case isn't solved yet. Got a different error 'could not log in to Xbox live at first' but still getting error 1 on repeat now. New ID W-GCH8G previous ID W-841703.
Same here, ads have no 20X multipliers, can't build or upgrade cars to complete event tasks, or purchase BPs, not enough coins.
Same here, Chat not working, can't relay information to club members.
Many of my cars haven't got the right amount of fuel. It says 3 out of 5 even though I haven't used that car yet. It seems that the Legend Pass isn't picking up the fuel allowance - Our team still haven't got chat like everyone else and the player ID's are all changed on Windows/Xbox but my old number is on Steam
Y'all have your account and can play at least
I try opening the game with Steam that work but i don't have my acc
You don’t have a gameloft id account?
Thanks you for the help ^^
? Is your pc not powerful enough
The game works with Steam and the game work well before the update i think my pc is enough powerful
🤔
i real hope the club chat getting fixed soon
Every time I restart the game the entire club chat disappears. And since nobody fixed the missing Green Dots in the club menu I have no idea who is even online in my club... please fix Everything
Please don’t make us wait 2 months with these bugs until the next scheduled update...
the in game chat is still not working after the latest update
me too 😦
Became impossible to play MP
I am buying a new laptop, so i was logging out of my asphalt 9 account but it is not leting me do.If anyone knows how to fix it pls let me know as soon as possible.
my account is not migrated properly , what to do now ?
wait until they fix it this update is horrible
how many players are affected by this ?
many
3
hmm
i cant even log out
you must first go to Xbox app
?
From Xbox app you should logout
oh thx
i can not link my account
send ss
okay wait me a sec
k
and on windows too
its error they r working on it
sometime i can generate code and my game on windows alway says that it cannot link, wrong code or smth else
im waiting until it allow me to generate code :L
send ss of windows becase i am a windows player 🙂
k
com to dms
I cant link my account - ms store
Since new season update, the club chatbox is complete out of order
Sadly, they won't compensate for it 😭
i have this when i try to play mp1
i can't link my account on my phone to my game on windows
Forgot in my post-update summary yesterday: my token bank didn't restart from the beginning as I've seen for other players.
Also I updated on Steam, opened the game there and then updated on MS store, apparently it didn't work so well when other players did the other way around.
What else did we expect lol
Because you can't yet
why? can i dms you?
Cross save isn't enabled yet, it comes with Unite
I got a similar answer and feel totally Gaslighted
Just to clarify. Gameloft ID will enable cross save AFTER the launch of Asphalt Legends Unite. For now Gameloft ID will only allow you to switch between the same platform (i.e: Android to Android, iOS to iOS, Win,Steam,Xbox to Win,Steam,Xbox)
We've been able to merge most accounts successfully, although the team is still aware of a few straggling cases. If you are still encountering the Migration Error screen, please reach out.
bruh what should i do
Yes, I reach out. i still cannot play! migration error 1. i hope you find something
ahh man same here
I don't have the possibility to discuss with my friends about my club is it general or not
the chat is empty as soon as you restart the game and sometimes it empties while we are racing...
@sweet quarry I still don't have access: migration failed. Account W-841703 (changed on startup to W-gch8g on Xbox). After update my first startup of the new season was on xbox. Last played game on windows 10.
Have you reached out to Customer Support? They're dealing with reporting the remain issues to the team for investigation.
i can't access support because the game won't start up
Please remember this is not a Customer Care Server. The Asphalt Team is here to monitor the server and keep eyes on the “global issues”, but we are not able to address individual game issues, including bans. Please bear in mind, we are also not always available to answer all the direct messages.
To contact CC: Go to the Game Options → Customer Care (recommended)
OR visit: https://gameloft.helpshift.com/hc/en/15-asphalt-9/contact-us/
Try this
@sweet quarry i have a Ticket ID from the website last wednesday 29-5-2024, but after an autoreply no further info. ID number: 3074820. I don't know an other way.
thnx hehe
Has the chat window and donations not working for anyone else?
I'm sorry to have to tell you, but this is not an upgrade, this is a huge downgrade. So much doesn't work anymore that it's unbelievable that you released the game in this state.
I can't put any messages in the chat section... It's necessary to communicate with other players because The Clash is going to begin
@sweet quarry What about 'No Connection To Game Server (Error: 30)' each time while trying to play MP race?
May be they moved the club chat with our accounts , that's why it's blank all the time 
Okay thanks a lots
Conversation ID: #3080093
I restarted, and reinstalled the game, still cannot see the club chat.
Known issue
chatbar still not working
do you have media player feature installed
devs aware and working on it
hello
I think no
after installing that add on it should work fine, please let me know if it solves your problem after trying
Ok i'll try
Why has the unleashed event been downgraded? We’re getting drastically less tokens then before. And now the F1LM and Zenvo keys are still missing from the seasonal event. Ruining the game one event at a time
It's a different version of Unleashed, the one we all know and love is still present and should come again with the McMurty Spéirling
speedtail & faraday epic import parts offers are missing
@cedar sun I haven't seen anything under the #📰・game-news or #🔥・hot-topics section, and I have reported it multiple times, but in-game chat is not working in the Windows environment.
literally 5 rows above
Ah, I see it now, and literally, it's 8 rows above
literally, respectfully. 👍
literally, agreed 😄 and thanks for the information. difficult to see without my glasses
np man, we joke a bit 👍
fix it please
Reason: Posted an invite
The chat is broken
game lags while playing races
can happen for a few days after installing a new update
Hey any update on this?
Devs currently finalizing fixing the problems with migration and looking to compensate the affected users, the anniversary should follow after afaik
the later one is taken on wednesday, with the worse record taken today.
It seems the showcase override the worse record.
in case, you can see the date on right bottom(tho it's really small)
same thing happened to season showcase too
It just happens once, then it doesn't override the worse time
why does it even happen?
Oh my player id was changed how it possible🤔
because the windows accounts have been migrated to the asphalt unite database
It's still strange because the previous ID change should already have been used for cross-platform
They’re creating a whole new game engine
OK but I don't see the relationship between the game engine and the player ID, they could keep the same ID since the database is different
its probably just easier to migrate most accounts to the new servers with a new player id
is it jst me or is the club chat still broken
alr cool thx
noooooo😭
Thanks for the help these past few days. You’ve been very helpful with some of the concerns I had and I appreciate that.
Any idea if we will be getting barchetta epic import part bundles? I’m hoping to grab a few. I miss when they sold enough to gold the car. But now I’m just hoping to get a few bundles.
its on the top
so idk if this is intentional (i highly doubt it) but when using a controller, after a race when it shows you which rewards you got (think daily events) if you move the cursor up to scroll through the rewards, its hard to move the cursor back down to the "next" button even though its literally like the only button down there... Devs if you are aware of this, please fix it. It's just annoying to have to move the cursor around left to right to try and find an on-screen spot where itll let you move down.
But it's very necessary to fix that before Sunday
on my screen i can send messages but even though other club members are active and join my club races, they never reply to chat messages. i could only guess why, but now i saw your post and that clears things up. Thanks.
guys i cant see anything in game chat ! wat to do ?
The problem is that The chat bar is completely blanked out, My club member can't even see club races or wild card donation option
yeah i get that... i can see club races and donation requests in chat but if i try to join the race or donate the card, its just grayed out. As you say.,
i did host a club race myself, idk how the other guy joined... I dont see why it would be the case from a programming point of view, but it could be an issue only with some versions of Windows. (i have 11 Pro, always fully updated) Or it could be a country thing. My guess is as good as yours, but if someone with a VPN who sees this can just test the country theory out that would be splendid, and i think i speak for others on here when i say that your time to test would be appreciated
Reason: Spam
Reason: Posted an invite
Reason: Posted an invite
plz fix this error on Windows, cannot even play mp1 peacefully
nice car 😎
Internet connection?
What do you mean?
what about your internet connection?
Bro, my internet is working fine. It is the MP1 only, are you new or something?
I'm playing from 2022 bro
It is okay.. This is a frequent error in MP1, FYI, after the update. Try playing MP1 and see for yourself.
Oh okayy👍
is anybody having same issue with the new vantage
Known issue, thanks for reporting though!
Hello, My club is still facing the Chat issue. Is there any solution ? I've read something about Media Player in the discussion history but I have it installed (Windows 11 microsoft media player). What are the other possibilities ? When a fix will be provided ? Thx !
I need one click to (refill all car) button 
yh, we need to talk abt the clash with the members asap
Good idea 👍
i did see a key for the F1LM , now i am not seeing it in the lotus SE. Did you guys notice that ! @anyone
bro im sure yesterday i was able to play after that i went off for a while and findingo this
and i still cant join the ranked cuz off that
yea same for me too it feels like im banned from the game
lol ikr
Hello, the chat issue is still present in the game and the developers are working on it, the media player discussion was about fixing instant crash upon launching the game
yes plz fix it quickly,clash is near and I cant discuss anything with the others about the clash
Use discord till then
some members are not in discord and so I cant write in chat to join discord
@cedar sun does this game chat issue have anything to do with accepting requests from those who want to join a club?
You can still accept/deny club requests afaik
Thx !
what abt my issue?
Hey Hehe , it ain't that funny , I am a long term club leader , the glitches with team chat and server lag are hurting my club atm , can you tell me why everytime there is an update there are issues ? we pay good money to play this game only to have to deal with problems every update , GL gives us very little compensation and trying to keep members inspired is almost impossible , to keep this game interesting with other games coming out to rival A9 how can GL keep asking more of us without giving back ? yes we can get new members but can't communicate with them to join our discord or collaborate on clash , min rep etc ... many are just giving up because of these reasons
are we still getting the anniversary rewards?
they're still planned for this update, I'll remind the team again about them
At some point are they going to repair the game chat? Nothing has been working for days
Gameloft has to get its act together, it wouldn't be good if Une Asphalt arrived and it would also be broken and with errors everywhere, it would be a monumental failure
@sweet quarry
censorship has become extreme in chat too. in the dutch language is almost impossible to write. club is a private matter anyway. so why apply censorship?
some examples: lol=*l huis = s, naar = nr flitsmeister = fliteister? and many other words. if we have to read each other we often don't even get there. our question is also to stop this.
anyone having issue on the multiplayer mode that say no opponents were found ?
its hard to identify my car among bunch of identical Lotus E-R9, especially when they overlap..
Anyone else with this visual issue?
fix chat club pleaseee 3 day without it
mann migrating issue is still effecting meee
@sharp kindle 1 we are great to you
I posted a video about this on the A9 Reddit. They really messed the physics up on this car. Drifting as smooth as butter. Lmao not even close. Maybe as stiff as a hauyra r…. The thing flips over from as little as a wall tap. And shakes the screen like an earthquake anytime your driving inside someone else.
how can I answer the customercare message?
the mail tells me
"### Do not reply below this line ###"
but there is no way to get to the customercare case, not even when I log in there
still getting a migration error too, cant seem to reach gameloft 😦
the mclaren disappeared from ads lol
reply above it through email
did you contact CC
I did and received the automated response, replied but never heard back. This was several days ago. Any suggestions? Tried steam too.
Maybe they didn't reply yet because overwhelmed by the requests and is weekend, I'd suggest to wait until Tuesday if nothing then I hope the ticket gets escalated
Thanks! Appreciate the response
why does it say "just for you" when my clubmate also has this discount? can I negotiate better deal?
they need to make that "just for you" discount the actual price tbh
Though that aside, it gives you that offer if you've played a couple of seasons without buying one. It's Gameloft's way of goin "Okay, we're not getting through to you currently. Would you go for it if it was cheaper then?"
In this discord is there a club on asphalt 9
There is a pinned thread on the A9 sub-Reddit that has club advertisements.
Seriously tell me where can I find it
At the top of the A9 sub-Reddit. It's at the very top.
Anyone facing download error or icons disappeared from daily events, just rest the app
Why does this pop up literally every single 60 seconds. When it does it’ll erase what I was typing in club chat before I can send it. It never popped up before the update even though the club has always remained private. Now it’s literally constantly. Anyway to disable these pop up’s? Their so annoying
Put your club on private?? 😂
It already is on private. Restricted.
It says restricted. I’d assume that’s private. I’m not the club leader so I can’t see the options to choose from
Club leader said he can’t change it because the club name is suddenly offensive. Midnight club. Idk what’s offensive about that but we’re not changing it...
Why I can't connect to the game? It's error 2-0-3., ever since the update
is this going to continue untill and beyond Jul 17 th ?
private and restricted r 2 different things
I am trying to link my account with Android as well with the code . But it says invalid code or expired even when code is valid
Is this thing not available properly or am I doing something wrong?
It will only work once unite update launches
If update isn't out then why option is coming?
I have an issue regarding the club chat, i use windows and this issue has happend several days ago, I tried restarting and none
same for every1
the option comes in the new update. nobody said its coming this month
oi
Link account code does not work yet, right? I tried linking from ios to windows and it says same as what’s been mentioned here. But i was able to login on android and have my ios progress sync on android, just by logging in to gameloft id
With windows it doesn't work yet
how I can delete my asphalt 9's account in microsoft store?
log out from the microsoft account in windows or request customer care to delete ur a9 progress from that account
????? its been three days since this issue started and it really gets me mad actaully
@dusky sedge @sweet quarry
@brisk heart
The option is present in my current Android and windows version.
If they haven't completed the work it shouldn't be in the game lol
send ss
the log in option is there, but cross platform/save is not enabled yet. it comes in unite update, july 17
Login option is with Gameloft ID right? That's different then that and says clearly you can do cross platform. Maybe if it's not enabled, this setting shouldn't be there
it's there so people can prepare their accounts before the launch of cross save
How is fix this problem
3 epics. That’s it? At this rate it’ll take ages to gold it. Thought you guys wanted money? We used to get 100% of the epics needed to gold a car from the store......
@sweet quarry I have played 20 races in a row without getting a x20 ads . I wonder if there is an issue with my account.
I haven't seen x20 either since the update 🙄
hmmm wierd cuz i dont hv that
It's there , click on link account with code
ahh yh
But when I am entering code it says either code is wrong or expired.
update comes next month, so try then
try in the 1st week of july maybe
Yeah , My laptop isn't working properly. So I wanted to continue to phone. Would have to wait for a month 😩
I invite you to check formula e unleashed that was different as well, I'm not fooling anyone just sharing knowledge
new ! bug , cars in garage not visible @iron sentinel
- Not new
- They’re working on it if you could just scroll up a bit
How long does customer support take to respond? It's been more than 24 hours.
There is a problem in the A9 chat-box, the messages do not appear after posting them
OO no you just tip "chat dosen't work"
What is this GL, I can't make any changes in club's settings and this thing just show up
evening GL, i am not receving any x20 multipliers i need credits desperately. The order of the ads changed....whats happening
This is exactly what my club is going threw. Can’t change it to private because suddenly “midnight club” is offensive. And no one here has offered to help fix things. I literally can’t change anything without changing the name which is not happening.
Progress reset. My old account can't link. After update
How to fix this problem
Yeah, I kicked all the inactive players and getting ready for the clash... So i just tried to make the club in restricted mode and this happened 🚮 
Yup mine is stuck in restricted and we keep getting this annoying pop up every 30 seconds saying someone sent an invite. Sometimes in the middle or a race too. And no support. Frustrating to say the least.
Can anyone help me. How to recover my old account. These two are not mine one.
Firstly stay connected to the correct Xbox account which synced your original account... If still does not work, then I'm sorry 😦
@opaque raft
Conversation ID: #3081214
Migration failed
same here but its weekend maybe tomorrow or the day after it can be solved hope so i want the key and full star of the pagani hunt
and the milestones for mp2
what you can get for free I go for, the rest I just buy, but what you get for free I don't want to buy
update app
Hey devs,
I'm aware that your team is working on the broken chat feature. So until it's fixed at least, could you postpone the clash pls? It's impossible to communicate with my club members and communication is very important for the clash.
You have launched the part of the game for which chat is an important component. Please start CHAT? That is, it turns out that those who, for one reason or another, are more comfortable communicating in Discord, or in any other messenger, get an advantage. Can you please fix the chat?
Or, at least in the description of the game, add that for a full -fledged game, you will definitely need to use foreign programs in the form of messengers.
Please just fix the chat issue, we really need it and not everyone wants to join yet another discord server or outside chat app.
both garage 1 oof
Yes..
well that sucks, I hope you get it fixed; I just lost a few points
Still trying to fix but how's I don't knows. More than one year all progress reset ready. Nearly to garage 18.
I saw in another channel someone saying it could be a problem if you linked accounts but I do know that a) the devs are in Barcelona, and b) they don't work weekends. You should also take all screenshots etc and talk to Customer Care
can I ask if Android & iOS have the same number of bugs every season or is it just Windows/Xbox players, if mobile phone players do not then what are GL going to do after 'Unity' because they should NOT give mobile players a huge advantage every season
a) yes they are in Barcelona or at least GL are based there but as we know devs can be anywhere in the world working online and b) it seems they do not work weekends and seem to stick to spainish hours
Hi! help please, my chat doesn't work since the update 🥲 , I already tried reinstalling the game, deleting caché, and log in in a different device, but still the same
MP not fixed yet 🤦
problem with all players
nice vantage bro
srsly not fixed chat problem yet...?
R
Up to now I can't even connect to the game at all. That's all I see making sense in this update lmao. The support for XBox version just sucks
what error are you facing
2-0-3
Chat is now 100% broken. I can’t even send messages
Literally just disappears when I hit send. It’s now drastically worse then before....
problem on windows based platforms, devs working on it
They said they were working on it days ago. And now it’s in an even more broken state then before. How am I supposed to tell newbies how to defend and correct them when their wrong. I can’t even share a discord link if I wanted to so they could chat. Not that everyone uses discord. I got old people in my club who don’t use computers and aren’t tech savvy
playing clash without game chat is like shooting in dark and hit the target.
@mellow yew the anniversary rewards are being rolled out as I'm typing this
I just got it, thank you
where are the rewards /??
they'll come be patient
I restarted the game as soon as i got the message from Hehe, and it was there
@sweet quarry ???
Hello, does anyone know how to fix this? I reinstalled a9, no changes
microsoft support is useless
Restart/reinstall/update all the Xbox Live services
restart your pc
I did, not working. I followed what microsoft forums answers said too, not working, its the only app broken
When this is fixed
do you use the xbox app? can you try logging out and back in?
most of the accounts that had the issue have been fixed, there are only few unlucky ones still having the issue. can you contact customer care about the matter? they are only ones that can fix it
I'm having this too
[Gameloft Anniversary gift - Windows, Steam and Xbox]
We're happy to announce that once all the maintenance issues were cleared, we have successfully delivered the promised Gameloft Anniversary Gift to our legends on Windows, Steam and Xbox, who can now log in to the game to claim 240 Tokens and 10 packs!
Apologies for the delay!
i received the gifts, but chat is still not working, clash started... -.-
Hello, the Chat issue is fixed ? I do not see any better ! And not received any reward ?!
I met this error when I try to join MP2: The command execution failure for server (3) ????
i also get it but if i try more times it works
dang... only 500 milestones left for the final reward!
I didn't get the compensation gift too
I dint recieve these gift?
anyone help
Modern problems require modern solutions
Hi, I have a problem. I didn't see the club chat, I write a message and send to chat and I didn't see the messages from my chat. I reset my PC and the game, but the problem is still working. Pls help me!
It's a global problem and they're working on a fix. Hopefully
Ok, thank for the message
@indigo coral oh so true
Game chat don't work
ads are really inconsistent. the game often doesnt give the rewards after watching them
at least sometimes it seems that it gives you the rewards after you reopen the game
Guess I’m one of the unlucky few that still didn’t get the anniversary rewards.
bro seriously fix the club chat
no one except for me is playing the clash cuz duh!, they porlly even dont know abt it
Log out and then back in
just happen to me reset the game until it works
We No Longer have In-Game Chat Abilities !! This Needs to be Fixed. It has been since the Powers to be have done the Reset !
I logged back in several times threwout the day. Nothing yet
Do what it says
check now
i got mine
bruh fix the goddamn chat, or postpone the clash
omg imagine spending 30 tokens for each name change 😭
I just got done with vlf event. Nothing yet
hmm idk
still not fixed for me either. Such trash
@opaque raft
I didn't get any anniversary reward 🙄
Club chat didn't work
Mp isn't even fixed, why am I paying for in game purchases when I can't even acess the Players vs players mode 😠😠😠😠
MP1 is not letting me race with ERROR 16
any updates on clubchat yet?
Didn’t receive any gift as well
no x20 crdits ads after update
yes fix the freakin chat
its getting annyoing now
brother i am also having the same problem but yesterday gameloft promised me that they would recover my progress
Oh yeah, the so called "devs" at GL forgot how to code, so they all hv started taking courses on CodeAcademy.
I can't connect game to xbox
Do you Guys Also have the Problem that you watched the x12 Multiplayer add and instead of getting the reward the game goes in an Instant Out of the Race without reward?
Asking from my friend: How do we can fix when we have migration problems? Even we contacted customer care, we get answers from "non-human" mails. Could you please ask what are the other ways to fix?
@sweet quarry , this is not fair. Why do I see many people unlocking the new GP car from packs in practice, and now the packs have changed to blueprints? To be fair, the key should be removed to those who have got it from packs!!
Reason: Mass mention
@sweet quarry Can someone please tell me why the chat in the game still doesn’t work? And the second question: how to play in clash with a broken chat?
@wooden brook
Reason: spamming and unrelated to the server
Why are you deleting my message?
I won a car and completed the GP. What's wrong with celebrating this?
Because this is channel for reporting ** windows issues **
you can celebrate in #⚡・community-media
@cedar sun hi is there anything known about the migration problem how long it will take approximately? i miss the keyhunt already and maybe the gp too. clash will also be a problem and my passes expire tomorrow which i can't do anything with only half the time. multiplater 2 i won't make it anymore either. hope you have some info for us. thanks in advance.
you must contact customer care about your issue. 99% of the accounts have been fixed but some still have the issue. only customer care can help you
I made contact with them but haven't heard back yet. in have a conversation id but haven't heard anything further yet
I'm still getting error 16 when trying to play MP
No Hurry: This is important that we want to know
it can only be done by costumer care because you are assigned another player id then you can start your game and the migration would be successful
that's what i heard, but have also been waiting more than 5 days for an answer or help. i guess they are pretty busy answering all the questions.
another player ID you mean New ID on same account?
yes the number with w-ch8d “as example"
What's up with this? Are the servers down or something?
Romania-Windows
Thailand Windows
@sweet quarry hello! game is down? servers is down? cant enter in game
Same here in UK
Latvian core
Man I haven't collected my 1 million credits today
What's wrong with the game
Same in Germany
Is anyone else having connection issues? No internet issues here.
Same in France
oh good, I wasn't at the bottom of the page. It's not just me
its global guys, if its global no need to worry about
We must worry. Gameloft took our financial information and left the company to go on holiday at our expense......
no way, vivendi is their group, check what vivendi got 😂
I thought my 5G is slow for A9 LOL
what's happening
5G is WAY fast for A9. I play on a 14.4K modem, from a cave......
seems fsb stole ur account 😱
@hardy carbon take care that yours does not steal
again there is no way . its just global issue, maybe an important hotfix is on going .
Later I came to know it not internet issue but it's a global issue
Hope a important hotfix is going on, have not spoken club-mates in chat box for almost a week
same here, and my connections is more than good...
Great, same! I hope it's because they are working on getting the chat back online.
Serbia - Windows 11
Real issue!
But they promised something to all pc and x-box players as soon as they get everything sorted out... We'll still be waiting! 😉
its okay atm, i can hop into game 👍
Back connect to server, but still not Chat Box issue fixed.. Hope for GL that Sony is not running away after Unite update and they notice all this kind of mess going on
Do you Guys Also have the Problem that Sometimes you watched the x12 Credit add and instead of getting the reward the game goes in an Instant Out of the Race without reward?
Yes
Is GL working on it?
yes
oh great, you take away the key pack from the practice rounds in MC20 GT2 Grand Prix and don't let everyone have a shot at it for the whole round. why not just keep it around? there was only a low chance of getting it anyway, right?
even though a couple of my club mates got it luckily :I
No, it don't look empty. It is worldwide. It's the main problem to all clubs and we will all be happy when this problem get fixed soon..
yeah the in game chat hasn't worked since the latest update about a week ago
But I didn't change the name of the club🤔
Were there ever key packs for GP cars not sure that's a thing
yeah but they had the gp car in the part 2 Lotus E-R9 multicar pack with the 20% drop rate for 3 cars so if they did that then maybe this would have been legit too
I also 3 times install. I can't recover my progress. Fed up ready. One year plus nearly garage 18. 106 car more than 25 Gold fully maxed. All effort and time totally wasted.
wrong email of microsoft account or xbox account
I rather win GP for a key and tell my Bro's on in game chat, i won the key by racing instead get lucky in card pack.. But with game chat out of order, we can't even see what car team mates get unlocked. So maybe in game chat is really imported to fix asap.
I'm still playing the GP anyway for the extra rewards and blueprints. Now some people will get to use their wildcards to star up the car since they got the key early.
I would not have to think twice, to leave a club with that kind of team mates. Shame game chat is not working.
why would I blame club mates? they didn't put the key packs there and then take them out soon after
In RoadHouse Blues club we always try to help each other, maybe that's why we are top 100 and is fixing game chat real imported for all clubs.
Imported = important (sorry for automatic control)
No code, i just wrote important wrong and it was filled up with imported automatic.
Try again or switch account, all i know is some guys lost them complete 200+ car garage with mess around this kind of stuff in steam.
elaborate pls
When are u blokes going to fix the chat in windows?
Reason: Posted an invite
bruh fr
interns who dont know how to code
Reason: Posted an invite
Could u at least give us an ETA plssss??
Hi guys, is there a known problem with Xbox platform??
i just purchased the MP pass thinking ill get the all the rewards...i havent recieved anything
when this annoying error was fixed? 
🥰
Gameloft's developers make no effort to correct the problems in this game, thank you Vivendi 95% shareholders 😂
there is an issue with the lotus e-r9. the car is so planted to the ground that it's almost clipping into the ground, you can see it by the fact that the slipstream line is barely visible and looks like it's under ground, also the camera is very weird because of it
Change your camera angle from settings. This is not an issue
Game chat still doesn't work
Yes, my game restarted by itself after a loss of sync (oddly, I only have that in A9, my connection is doing very well...) and the chat is empty again after reboot and I can't write in it anymore
It was previously working?
Yes, it worked a few hours before that
Try restarting the game again?
It didn’t work for us after the update and it still doesn’t work
I was able to exchange messages with my club from around 1 p.m. (Paris time)
Um yeah not quite yet. the in-game chat is still very much un-usable and causing issues.
it doesn't change anything, still impossible to write in it, already 2 restarts
i reset my privacy settings and it worked 1 time but going for 2 was a no go... still broken
From my friend: When will this issue will be fixed? Contacted CC 4 times, no reply
my gameID(W-12e192)
Chat is still not working…
(Windows) Aston Martin Vantage V12 2022 doesn't show up in the garage, I don't know if other cars do this too
Why are the words getting censored?
Me: I am going
Me: have a
Clubmate: Yes, and don't forget THE
Someone cranked up the censor meter. Every sentence has * now even though there's no profanity
Wow, the chat (sort of) worked for several hours before it broke down 🫤
Reason: Posted an invite
I have a question about linking account to my phone from windows is it available or not because when I generate a code and write it in py phone it say code expired or not correct
Or is it available in the next update
Hello, issue on chat has been resolved this afternoon but now it is still out of service ! Anyone has same issue ?
yes it only worked for about 4 hours
same strange things :
Server connection is a little slower…. Anyone else? I can still play, but it takes a while, longer than usual.
Edit: club chat works for me
club messages in down again
Do you Guys Also have the Problem that Sometimes you watched the x12 Credit add and instead of getting the reward the game goes in an Instant Out of the Race without reward?
no
The first one is trying to censor “puta” lmfao
@flat totemMe too
Synchronizing issue again and there is no more x20 ad multiplier
First message sent but after nothing
when Chatbar was briefly working the censorship was ridiculous i.e. 'club clash' was being censored as 'ub ash' maybe 'cl' is profanity somewhere in the world but surely censorship should take into account context. Chatbar no longer working
Same with me Migration issue
Id. ( w-g8044) not solved yet.
🥴😡 @opaque raft @thin whale @dusky sedge
anyone seeing this too?
Yes
Next update..
Mid July
anyone can fix this? it been 1 hour loading
i use google play games (beta) so i can link my phone account easily
Gameloft says they have fixed all migration issues but my account is still giving error 1
Why I don't see mp seasons??
update app?
I already have the latest version of the game.
log out and log in
uninstall and reinstall
but make sure ur accounts are synced with xbox or whtever or else u'll lose yr progress
oke
@sweet quarry i have not received anniversary & compensation reward in my account (w-h66d6).
it worked ty
👍
i have experience this many times. it is like i got disconnected, no audio and keyboards are not responsive.
i have 800mb connection, surely the problem is not on my side.
Reason: Bad word usage
Aston Martin Vanish V12 2024!!!
How long is this error going to continue? I can´t play!!
Reason: Bad word usage
not getting x20 ads anywhere after the update
in-game chat does not work still, and is still having excessive and inaccurate masking/censorship blocking all words - it at all it works for few minutes, and it wipes clean 💀 , we cant communicate to the club members and do clash and is a mess now and still disconnect issue still exists in MP races and sync its slow i lost two actual runs on clash qualifier due to this 😡 , these things needs fix and proper compensation on clash currency as well .....
Reason: Bad word usage
lmao
Hi. i still can't play. i first waited for the fix but it didn't work so i contacted cc directly after.
i have been waiting almost a week for a reply. 2 club members had the same problem, with one the fix worked and with the other not who reached out to cc and within 2 days also his account got fixed. i did the same as him but now can't play for over a week, what should i do? again reach out to cc should i just wait? i don't know anymore i feel a bit ignored. my Conversation ID #3080314. i really hope you guys can help me
Yup. Same Here
brother i have also beeing waiting for a week and my acount is also not fixed
huh
?
nvm
why my car always lost control...
something wrong with the server.... always lost connection...
Yeah i guess they fixed the chat and create other problems since the chat is fixed ive so much problems with both windows and steam
every update new problems and it becoming more worst, will see about asphalt 9 unite if there will be new problems and issues !
So GL have announced that Chatbar will NOT be fixed until Unity update in mid-July, what a joke. GL seem determined to insult the windows/xbox players
#🔥・hot-topics message
and finally everything works very well, at least for me since this afternoon 😅
well Chatbar is back again, this time censoring the words 'down' and 'server'
for the moment, in French, no more weird censorship problems
Hello Legends, due to the complaints from Xbox players about ads being an unfair advantage for other platforms, we have decided to remove ad bonuses entirely. We greatly appreciate your feedback to continue developing Asphalt Legends, and its future with Unite. Now that things are fair for everyone, see you on the track!
Is that real??
no
pov: the joke flew over your head
wrong person to ping
Will token rates be adjusted to account for this reduction?
@nocturne badge please don't send messages like that, it will just create confusion
that a ban
Do we have someone providing actual answers & feedback review then? Kinda ridiculous that the game is somehow displaying 3 different errors just to queue into MP alone, and seemingly no one checking in on that stuff.
we report everything we notice and eventually CMs take it out to the team
I enquired this myself and apparently there isn't any issues regarding this
the chance for them to drop is 5% (no idea what it was before)
Tends to feel like it falls on deaf ears is all.
They still exist (I think) but you need to play alot more to see it (unfortunately)
we're doing our best as mods to get bugs reported as much as we can, and that's all we can do
That I can respect & know personally, its the layers above the mods that gotta give a little more community communication.
Before, the 1st visible multiplier was always x20, not anymore 😕
Yes, like @flat totem said, the 1st ad was always the 20x, but after this update, the 1st two or three ads are always the regular 3x, but I never got a 20x again since the update, and only got a onr time 12x credits multiplier.
I've had several x12 since the update but never again x20
I got some of 6x, but never a 20x, and only once I got a 12x.
bruh
good gawd, with all the issues of this little update im scared to see what the future holds.....
how come no one tests the patches before implementing them? OH wait, that would be the smart thing to do. What was I thinking.
well, I don't know why tbh
Today i get replayed for migration issue
I was happy but when i login my game 😡 same problem
Look above same issue and waste team work
more Chatbar censorship, this time 'am' as used in Lambo etc... and 'con' as used in Congratulations
chat works again!
also pass
-_-
bug entering MP2, I am really getting sick of GL/A9 lack of testing and quality control
happened thrice to me yesterday in mp1
and its ded again
and another daft censorship 'av' as used in 'have'
the code is fresh, and why this thing said its expired?!?!? Also i put it correctly
how do i fix this
i just move my game to steam
i havent got 20x drop even once
Since the update?
yes
Same
I've seen some still get them so I guess they work
No idea how many races needed though
before the update it was 16
for me
i used to get it every 10 races i think , the drops for 12x has also decreased a lot
same here for mp2
this issue is repeadly showing
yh
What a disgrace.
Can i fix this somehow?
Reason: Bad word usage
I wanted to play SIAN FKP 37 for epic !!! @sweet quarry I can't play anymore. FIX !!!
What is happening today 🤬🤬
Who loggin my account
Nothing to fix, if you max the sian you lose access to the event
Try again
censorship in the club chat is crazy bruh
got top 10% on overclock with ssc(mb i just realized wrong channel srry)
It’s meant to be that way. When you max it, you’re unable to get any epics sadly
Not getting fixed my man. We've been asking for that for ages and it isn't happening
Reason: bypassing swear filter
error 7, 16, 30, and now 29. 4 different multiplayer queuing errors now.
What is happening? This is what i get when i try to play multiplayer, however I have an internet connection.
No, accidental
Reason: Posted an invite
Reason: this Channel is only for reporting game issues, any irrelevant comments will be deleted and punishments will be issued
Reason: Posted an invite
Yeah it was bad. But I'd rather have the censoring than no chat board at all. It's completely broken again.
I saw that announcement but I thought it meant the censoring problem wouldn't be fixed until the update. But now the chat board is completely broken again. So is the chat going to stay completely broken or will we get the censored version back until the update? I'm so confused by what's going on & the lack of specific information.
Lot of lag for almost 10,15 seconds at the start of mp race.
Lagging at Start of MP race.
it looks like it's because of your device... you are using low graphics and still get fps drops
Time to upgrade your rig
It works fine 90% of the time but this happens so i doubt its because of the device.
Yes maybe you guys are correct as its working fine for you guys.
low end devices usually lag when there are many cars / objects / lots of movement or animations happening. multiplayer is one of those moments
Oh I see. Thanks bro. Maybe my laptop can no longer handle the game thats why its getting heated up from a couple of days while in mp.
yep, sadly there's your problem & solution...
yh tru
it works at times
how old is yr laptop
Yeah, it wasn't working most of the day but it has started working again.