🖥・windows-issues

[prisma aspen]

I am so frustrated. No feedback from you, Syndicate is ending, Clash starting, me and my friends from the club can't drive cars. That is so unfair and unprofessional. You really should be ashamed.

[naive radish]

It feels like the game is checking current input per frame rather than actually parsing incoming presses. This would mean that with stable 60 frames per sec your inputs might be delayed by up to 16 milliseconds and get even worse and unstable if your fps dips - or in worst case your inputs might not even register if you tap them in between ticks. But there's no way they're doing that... right?
I personally use overkill PC with 3070ti and don't have lag issues but it's a bit concerning seeing how port of mobile game at 1080p can spike my GPU usage up to 50%.

[dense glen]

@rain atlas do u think this Lag issue will be resolved this year?

[hallow vigil]

Good luck with getting the answer👍

[heavy cradle]

when will fix the input control lag

[rain atlas]

our team is working to resolve it as soon as possible

[queen python]

{H.M} ☠#4355 has been warned

Reason: Bad word usage

[stray pendant]

7 days and 5 hours to solve it and still no results.

Those of us who buy the pass have 7 days of a product, let's say 'rotten'. How will that be compensated?

[sleek crescent]

I think they don't realize how bad is the problem or just don't care. Charlie's comment makes me think it's the last variant

[frigid jetty]

Windows kb input lag fix when?

[silver dew]

next update obv

use controller till then

[lyric stratus]

Pc specs?

[mossy tusk]

anyone can help me with this?

or having the smae thing?

[obsidian gazelle]

I went to that race event and I'm seeing 3 Ferraris

[naive radish]

Enzo / F8 tributo / SF90 stradale are useable here. You have 0 blueprints of each and they have no ongoing source (event) so they're auto filtered. I thought this was fixed but it seems not.

[mossy tusk]

oh yeah thought that already

cause not seeing them in garage is ok but not seeing them where they are required in career is really bad, thx

[humble crow]

I think u have more details than GL guys 😂. Just spit it out, atleast then they would know 😂

For every 10m i need to close the game and restart

Good going GL, keep up ur good work

[sleek crescent]

and 500gb ssd

as soon as I start the game my PC sounds like a rocket and processor limit goes very high

and the game is lagging

[queen python]

Jimm#6376 has been warned

Reason: Bad word usage

[lyric stratus]

Yeah the 930m should handle the game, even tho it‘s pretty weak. My old gt430 was somewhat able to handle the game too even if it’s old and pretty bad even for it’s age. The i5 should completely destroy the game, even my old 2500k was more than enough

That’s definitely a game sided issue, try looking into task manager what the gpu is working on so hard, maybe gl is able to patch this

[sleek crescent]

worked fine until the last update. clearly their fault but they don't care although me and others with the same issue are paying their salaries

[lyric stratus]

Well if you had an employee who’s been doing a bad job, would you pay him? Of course not. Solution: don’t pay gl

They haven’t been doing a good job for years, that’s why I haven’t payed them in years

[sleek crescent]

well, surely no more after seeing their behavior

[stray pendant]

😩

[hushed zinc]

more freezes

[stray pendant]

It just happened to me in the Clash. I finish the race and it freezes, then the game closed and the time for that attempt was not saved.

[hushed zinc]

just once more now

[humble crow]

[blissful ocean]

[quartz path]

They need time down from the servers and refresh them , and fix alot of bugs I'm a pro noob at this game and it's kinda sucks with all the freezing.

[steel minnow]

Hey there! The team is currently working on a fix for the input lag. Thanks for your patience!

[heavy cradle]

when huayra r lp SE start?

[stuck quarry]

This is not correct. 🧐

[blissful ocean]

next update will be fixed

[dense glen]

we are hearing this medicine for last 10 days

[quartz path]

Whats with the ad bull that doesn't give you the time off you refill !!! ( Epic games compensate there customers when there's a fault there end ) All I hear here is excuses after excuses for something that's a quick hotfix and a capable team that knows what there doing...

[stuck quarry]

have been waited for half an hour

[quartz path]

https://tenor.com/view/thats-out-of-your-box-hugh-grant-death-to2020-out-of-your-comfort-zone-outside-your-box-gif-19741749

[hushed zinc]

oh no just crashed

[limpid valley]

What's this @rain atlas i still have one more race left

[sleek crescent]

today, no lag. fingers crossed
cpu and memory back to normal usage for now...

[hushed zinc]

We are finding more bugs in the game then GL. GL you should reward us only the people on wind10 platform

[hearty ridge]

Yess same here

[magic phoenix]

sync issue

[hushed zinc]

more freezing issue. is there a fix for this.

[stuck quarry]

everytime i put my laptop to sleep, the game lags so hard

[eternal steppe]

my game won't sync

[hushed zinc]

lost so many races cause of the lag

[limpid valley]

@rain atlas what's this?

Cannot occupy my 6th race

[twilit jacinth]

can anyone tell me how to fix this bug, after reinstall i cant join any group nor create one, and i cant reach my club nor any players

[limpid valley]

Uninstall the game and don't download it again

[quartz path]

Sick of this

[hexed stream]

@rain atlas we cant finish these Missions . Pls address this issue 🙏

[quartz path]

I can't use ads to refill cars because I get a ad error , and it's not just me because I've asked others on the server

[limpid valley]

@rain atlas say something defence is closing in 2 days

[rain atlas]

what do you see when trying to occupy a new street?

[limpid valley]

This,Can't see a occupy option

[rain atlas]

can't see much there, could you share your player id?

[limpid valley]

1417ad

Country:india

[steel minnow]

Have you tried clearing your cache and restarting your device?

[quartz path]

I'm more epic games gamer I thought I'd try a different game developer, it's really weird that you have to clear a cache like if it's only for mobile and not a pc game weird.

[steel minnow]

It's just a suggestion that might help with the issue you're having. Did it work?

[quartz path]

No it didn't I've even uninstall and reinstalled the game .

[steel minnow]

I see, thanks for letting me know. Please open a ticket to the Customer Care team so they can best assess and assist you with this issue

[quartz path]

Is it a peer to peer server or a dedicated server you use for gamers on different consoles ?

[hexed stream]

@steel minnow
exactly when we can complete these 2 missions?

u guys promised in the Last Dev chat not give Impossible Missions again and yet here we r again with another one that no one can complete. exactly what was the plan for these 2 mission ?!!!!!

[humble crow]

That's becoz someone of ur team has occupied it 🙄, not a bug

Are u sure u r not able to occupy any of the streets??🙄

[lost ibex]

season ends in 25 days... just have some patience will ya...

[hexed stream]

its not about season . we should be able to complete each chapter in a week not in 25 days!!!!

[lost ibex]

a9 community: we hate the game!!!
also a9 community: we also wanna complete everything 100% very fast!!!

🙄

[hexed stream]

they can easily fix these two missions but why they dont fix it. bc they wanna block the rewards for LP buyers but not for Bundle Pass Buyers . u dont have a problem with it bc u bought Bundle bro

@lost ibex

[lost ibex]

as i said. you don't need to rush. the missions will be completable next week

[hexed stream]

its like i take a loan for $1000 from u and say i will give it back 1 week from now with 0% interest. then i take that money save it in bank get the daily interest from Bank and give back to u the exact same $1000 in the next week . meanwhile the inflation hit and ur money worth $500 in a week. like the thing happening in here

[lost ibex]

fam you're making a crysis out of it lol, take a chill pill

[shy aspen]

@lost ibex I thought that fishes can't talk - and you are a whale right?

[hexed stream]

when GL 1st announced the Legend Pass we could do every mission less than 1 week .for 2 years this was the deal with LP missions. but now after the Last scam LP they r doing some stuff that i dont really understand it.like for example these 2 Missions . ppl will lose trust and this is bad for business

[hearty ridge]

+1

[hearty ridge]

Exactly, without those 2 missions we can't reach that rep reward, and usually all missions can be completed on the same day. 1 week of reps is precious

[stuck quarry]

@lost ibex But you are paid by GL to make the videos where you buy everything to induce players to spend by emulating your behavior. The difference is that you have GL company credit card and you are their employee the normal players don't. Pass the GL credit card to all of us too and no one will complain anymore. As you see you are the only one who always defends the company on everything. You should have respect for the customers who pay your salary and stop telling lies.

[lost ibex]

imagine such people exist...

[quartz path]

10 blimmon minutes like this what a joke

Whats error 20 who ever works at GL

[limpid valley]

Yes

That's why I complained lol

[stray pendant]

is it a lie, then, Danny?

You're partly right about waiting a bit, but that waiting, for GL, has led to disappointment for many players in recent seasons.

[lost ibex]

i'm just trying to be realistic, go on and spam with complains, i'm sure they will work harder

[stray pendant]

The complaints are not far from reality. They are real problems (maybe this one doesn't affect the game); input lag is a problem that many of us have and it has not been solved. What has GL solved?

It's tense to play like this. Hopefully GL's actions don't suggest disappointment in the future. There has already been experience with that.

[obsidian gazelle]

Or you guys could wait for an event for those two missions, its not going anywhere.

[obsidian gazelle]

oh hey Danny 👋

[hallow vigil]

Input delay not being solved. Better tell us blantly that, it won't/can't be solved untill next update, rather than keep us waited.

[hearty ridge]

We can't, 1 week of reps are important, after one week there's no point of these missions appearing👎

[obsidian gazelle]

So, have some patience man, they not going anywhere is it really that bad to wait for 1 week, just relax

[hexed stream]

that is 1 problem bro. when we know they can fix it less than 30s . like they did b4 . it means something else is going on. but they wont give any answer. that's the problem bro

[hallow vigil]

Hi! Would you like to enlighten me on waiting period of the lagging problem some of us, not all, are facing for more than 10 days?

[obsidian gazelle]

Theres no time period, just check your game often to see if they fixed it.

[hallow vigil]

I am playing the game daily since the new update and definitely playing before the lagging issue surfaced. I am definitely playing often, but it does not seems to be fixed from someones end, which only someone can.

So, wait and relax, right?

[obsidian gazelle]

Correct 👍

[hallow vigil]

Masterclass. Thank you so much 🙂

https://tenor.com/view/shake-my-head-snoop-dogg-red-table-talk-smh-oh-man-gif-16483630

[hearty ridge]

Yes it is, like I said we're missing out on 1 week of extra rep, don't know why gl don't understand

[hexed stream]

they do bro . they do. that is one of the problems 😐

[hearty ridge]

@obsidian gazelle idk if this is useful for you, but for me its important even for 1 week, for many other players too

[hallow vigil]

Waiting for intellect person to reply

[obsidian gazelle]

I never really got this before cuz I never bought a lp , but what I do know is, that is related to reputation, I think it gives you a rep boost for completing races, I think?

[hearty ridge]

Yeah, that's a huge reputation boost for all the lp players, otherwise I wouldn't mind seeing anything else comming later. Didn't know you were not having lp. 😅

[obsidian gazelle]

Yeah I have no money to buy a lp, I wish I could experience having one

[hearty ridge]

You can try once, worth the money too for 2 months, you'll get that 50% offer too buying it for the first time

[obsidian gazelle]

alright cool, anyway I gotta go bed goodnight

[smoky agate]

My game is automatically closing when I go to the defense status of club clash. Anyone facing this issue?

[humble crow]

Not me

[stuck quarry]

hey i just wanted to say something abt the shop packs, is it just me bc everytime i click to view what is inside a pack i get insane frame drops

[humble crow]

Yup same, it happens with me too

[hushed zinc]

cpu just stared roaring when I started the game ughhhh

[cedar sun]

Naturally aspirated cpu

[pastel kestrel]

Hello?

[stray pendant]

when the problem is not yours, it is easy to say "relax and be patient".

[queen python]

ereu81#8160 has been warned

Reason: Posted an invite

[hallow vigil]

Exactly!

[limpid valley]

Nothing got fixed yet

[coral lichen]

@rain atlas Why always poor connection is there in MP1... even after having stable internet connection, this problem is coming & because of poor connection issue I am losing all the races, you guys can't solve input lag issues & when it is disappeared for a while there is new problem of "Poor Connection" Issue...
.
When we are able to play Asphalt 9, without any problem???
Always there is some problem coming...
.
Please don't say like to reinstall or check internet connection because I have stable internet connection &
"Poor Connection" issue is coming in only "MP1"... there is no problem at all in MP2...
.
Please resolve ASAP...

[limpid valley]

Occupied only 5 races but couldn't see 5/6 here and couldn't occupy my 6th race what's happening @rain atlas

[limpid valley]

Now my team lost 500 points

And why we didn't got any compensation for the 1week input lag issue?

Lost so many rewards because of that

Some even lost gp key

[hallow vigil]

Play in steam if you can, I switched to it from windows app, it is better, at least peace is there.

You have to do 3.9 GB download

[flat totem]

sync issue again 🤬 when I try to go to mp1, it worked well in mp2 yet and in events before (ID : c265f7 - location : France)

[lavish vigil]

Why????

[hushed zinc]

another freeze this moring

[hearty ridge]

Same here last time as well, those 5-7 min are precious

[atomic torrent]

wth 😠

[hushed zinc]

another freez

[hushed zinc]

just had another huge freeze

[plain flare]

I couldn't play the multiplier I can race 2 seconds after the start of the race so that I am unable to progress in mp1

[manic sparrow]

What's wrong with these ads? I'm only able to play 2-3 ads (in total all combined for fuel, tickets and hazard levels) before it says "sorry no more ads available".

[sand moth]

Constantly Facing this
Any reasons?

[half fern]

I'm driving the Aventador J and still wondering how I finished 2nd. Connections were fine for both of us involved.

[dense glen]

thats not problem if i tell you my opponets have finshed the race and i just started

[dense glen]

https://youtu.be/U_Rzi-7sMd8

https://youtu.be/kbEVCJw7YJs

[hexed stream]

i am getting so much lag . input lag . physics issue and even frame drop and freeze frame in every section of the game in any races. for the love of God fix ur Game . also if i dont use VPN no ads available for me

[humble crow]

Yes random Frame drops are observed all over the races

[stuck quarry]

There's also in club clash attacks, when the game starts to render the opponent's car it will get an insane freeze for 3 seconds and then starts

[frosty narwhal]

I think the time at finish line is getting confused at times. I am the BC way ahead. This vanda was blinking probably due to connection issue. I was way ahead that he did not even "blink, zoom past...blink, zoom past" like he did during the beginning in my screen. Please fix the finish line issues

[mental sonnet]

Connection issue with vanda . Gameloft's potato server or his device

[frosty narwhal]

Yes, but I was way ahead as seen in the pic. If I was the aventador, it would be understandable.

[mental sonnet]

You won't know where exactly he is if he is with connection issue. It blinks because when Gameloft isn't receiving the location of the player, gameloft will decide to make him TD. Once A9 received the location of vanda, it will sudden teleport to somewhere he is meant to be. That's why lots of players say it is teleport hack

[frosty narwhal]

The same happened here without connection issue. The aperta was clearly behind me here, but is ahead in the leaderboard.

The aperta did not blink, it was solid, the guy made a mistake at the end. It is clear as day, but still aperta got ahead of me in leaderboard.

[frosty narwhal]

I get what you are saying, I have seen many players with that issue, but in this instance, something felt off.

[mental sonnet]

Gameloft potato server at all fault

[frosty narwhal]

Ok. But still the one with One77 and aperta is a proper issue. Happened twice in a single season.

I don't know if that is a server problem or something else. But it needs fixing.

[steel minnow]

Could you open a ticket on this issue so the Customer Care team can further investigate?

[frosty narwhal]

Ok

@steel minnow Also messages disappearing 24 hrs from sending it in the club chat is what it is intended or is it a bug?

[steel minnow]

I will ask now

[frosty narwhal]

Ok

[steel minnow]

Did this occur today/lately @frosty narwhal ?

[frosty narwhal]

Club chat? It has been like that for the past few months. I thought that is how it is supposed to be.

[steel minnow]

I see. It is not intended, no. I'll follow back with the team

[frosty narwhal]

Ok. I thought it is intended that way, so I added a suggestion stating to provide flexibility with disappearing messages upto 1 week from sending, then my suggestion came back rejected as it was an issue that the team is working on. Only then I found out that was not how club chat was supposed to work.😂

[steel minnow]

Thanks a lot for reporting it, the team is reinvestigating the issue. I'll let you know as soon as I have an update. 🤗

[frosty narwhal]

Sure, thanks.

[true cliff]

I have a feeling that this isn't the only account that's bugged

[steel minnow]

Could you open a ticket? Thanks!

[cedar sun]

Just a display error, once you do a race any of those it overrides to actual value

[magic phoenix]

lag

[humble crow]

Even i am having the same issue for a very long time

[warm aspen]

game keep crashing on MP 1 ... lost 4 races cuz of that

[fallow garden]

Whether it's MP or Daily events A9 crashes within 10 - 30 seconds in every race .

[hearty ridge]

Having sync issues again

[steel minnow]

Thanks for letting us know! It's currently under investigation

[stuck quarry]

@steel minnow hello, I am having some issues in club clash when u start an attack, when the game tries to render the opponent's car it freezes for 3 seconds and starts the race, can you help?

[steel minnow]

Could you open a ticket to Customer Care so they can look into this? Feel free to then share your conversation ID

[stuck quarry]

👍

[steel minnow]

Much appreciated!

[stuck quarry]

all done

[stuck quarry]

Does usb controllers work?

[hollow sundial]

yes, there are settings in game to choose between kb and controller

[stuck quarry]

Where

[hollow sundial]

you have to hook it up and you will see the option to use, you are on PC correct?

[stuck quarry]

It's connected

[hollow sundial]

w/o controller w/controller

I have wireless xbox controller, no console tho. maybe turn off the touchscreen option

[stuck quarry]

F

Ps5 controller works?

[hollow sundial]

no, it's for playstation, different os afaik / emulator maybe but that might not be within game rules idk

[naive radish]

Almost all games on pc these days handle xinput controller (xbox) exclusively. Steam remaps playstation controllers for games launched with it (so I guess you can use it if you play A9 on Steam?), otherwise you have to map your controller with software like ds4windows

[stuck quarry]

@rain atlas i dont know if this will help you guys to fix the pagani problem

[rain atlas]

that is the known workaround, yes

[dusty locust]

You need to install an app if you want to connect it to windows, search about it on yt

[trail oyster]

The milestones are messed up

[stuck quarry]

Steam version has no ads

The ads are the only thing making the game actually playable for free

[zenith badge]

whaaaaaaaaat

[hexed stream]

the entire gameplay of the game has Frame drop even with a 1070GTX

[hearty ridge]

Poor lobbies in mp2, making is extremely difficult to grind the 3k series score, it's been 1v1 for so long

[prisma aspen]

Why are you doing this, guys? Announcing new events without fixing lag issue. I lost Zenvo GP, now you introduced Grand Prix for Bugatti and the car is driving for itself. Please, focus on fixing lags and AFTER that give us new races. It is so unfair.

[hybrid mist]

Lost connection for 3rd time in 2 hours BUT my internet connection is stable and has NOT dropped out. GL sort your servers/connections out

[stuck quarry]

where is the eip pack

and the packs are supposed to give 4 bps not 2

[hearty ridge]

I'm assuming you are going to give compensation gifts for these kind of rewards in multiplayer, the 2x guaranteed blueprints are missing, epic packs not there, reduction in tokens/credits and league packs are reduced from 4x to 2x.

[limpid valley]

Why there are only 2? @rain atlas

Revert back to old mp rewards those are good

Even the milestone rewards also suck

[obsidian gazelle]

um where's the car hunt pack for the Nio ep9?

[plain flare]

Pls give us 30000 milestone rewards

[rain atlas]

there are Nio EP9 packs in the Special Offers section

[obsidian gazelle]

Yeah I saw those but I want to purchase the pack with my tokens

[rain atlas]

there are no NIO EP9 token packs at this time

[obsidian gazelle]

oh, alright no problem Charlie,👍 I'll just wait then and keep playing the hunt

[lost ibex]

so the incentive to spend around 30,000 tokens to max the huayra r is a few normal import parts? is the designer of the event lucid?

[stuck quarry]

stupid design and seems like no epic

[naive radish]

the reward is you can snatch top 1% in contest... wait it doesn't exist unless there's 200 players with enough condition to enter

[lost ibex]

which hasn't been the case for around 2 years

[plain flare]

Multiple cars hunts are going on so we need more tokens and credits, Then again you guys have reduced the rewards that were in Multilayer 1, makes no sense to me @rain atlas

[rain atlas]

@lost ibex @naive radish @stuck quarry @plain flare please use the normal channels for feedback like this, let's leave the issue channels for issues only, no game economy discussion or feedback

thank you 🤝

[humble turret]

First of all, I'm sorry I used this car knowing it had bugs, but I wanted to enjoy it a bit and see how much it struggled against the higher-end cars. I had a lot of fun using it and thanks to this bug I came up with an idea that I'll mention in ".suggest". I'm so sorry I did this seriously, that was the last time until you fix this car.

[rain atlas]

you can use the car freely

[humble turret]

That car has a bug, and using it I'm in the category of "Having used Glitch" in the report. so as much as I can use it freely, I can't take advantage of it that way.

[limpid valley]

Why we have only 2bps in mp league reward packs?

[rain atlas]

that is the reward for this season

[quartz path]

Wheres my cars got I've even restarted I've spent hundreds?!!!

I've also reset my game and cleared the cache

[steel minnow]

Hey, could you open a ticket to Customer Care so they can address this issue? Send me the conversation ID afterwards.

[lost ibex]

actually some facts. he's in career, and he only has 3 cars to pick from. he doesn't have any blueprint for either of them, so the 'feature' of the game called 'i don't show you the car because you got 0 blueprints' kicks in

no ticket needed, just to know how actually the game works

[quartz path]

Thanks that's quicker you should work or ne a rep at gameloft, straight to the point no ifs no buts , just like a customer likes it 👍

[lost ibex]

that moment when you look at things and wonder how they got there...

[steel minnow]

Didn't realize that he was in career. Nice catch, thanks for rectifying.

[smoky agate]

My game is automatically closing after synchronizing with the server. Anyone else facing the same issue?

[stuck quarry]

It is most likely the 812 superfast, f8 tributo and sf90 stradale

[limpid valley]

But why so low?

[hearty ridge]

And why exactly is it cut down?

[hearty ridge]

Y'all have mentioned that the rewards will revert back to normal after introducing the pool of basic cars for a week, but the rewards only seem to be cut short compared to the previous seasons

[naive radish]

still waiting for controller input/sensitivity/skewed drift to get fixed

[limber nimbus]

bro? How is the Bentley broken???

[marble meteor]

??

[obsidian gazelle]

The ds coins converted to credits, after the event ends

[naive radish]

what did you expect to happen? save them for next DS? sorry but no

[mental sonnet]

Enzo, F8 and SF90*

[mental sonnet]

Bruh it is broken since the first day of the season

[frosty narwhal]

The information in the pro tip seems to be not true. Trezor is not available in regular card packs nor in legend store nor in multiplayer rewards.

[mental sonnet]

It is in card packs and there is free trezor before

[frosty narwhal]

Ok. But it is not available in the legend store as stated and not available from any multiplayer rewards in recent times.

[quartz path]

Is there ment to have tokens in this packs or just a false advertisement pic ?

[steel minnow]

You can select the pack and see exactly what it contains 🙂

[quartz path]

Yes but the pics have tokens on them it's just lazy and would be classed as false advertising. As your from gameloft surely you know about laws and especially advertising laws as its the main income for gameloft and not the games themselves

[steel minnow]

I have now confirmed with the team that the packs do not offer tokens, and that the visual will be updated. Thanks for reporting this!

[stuck quarry]

when will you guys fix the league mixing issue

[rain atlas]

this has been solved now

[median rune]

i mean what is the point of a car hunt if not getting blueprint, 30 races and only 1 or 3 blueprint there is no logic in that, its been 3 years that is going on like that.

[stuck quarry]

Nothing regarding this??

[naive radish]

Mixing leagues is enabled intentionally so players in higher leagues have someone to race against. Lack of thereof was forcing skilled people to perform counter intuitive meta gameplay of losing on purpose to prevent league promotion or they ended up in matchmaking void with no one to play against and unable to farm series score.

[mental sonnet]

what is the reason of fixing it?

[quartz path]

Cheaters in the game are beating your system I've rewatched my game and no one you need a better anti cheat system

[mental sonnet]

Skill issue, 1:28 possible

[quartz path]

Na Knight rider was teleporting like hell 1:32.999

[mental sonnet]

Connection issue with gameloft's potato server. You can see red sign next to the xbox sign

[tribal ingot]

no skill issue, its just server / internet issue (ping)

[smoky agate]

@rain atlas i am facing synchronization issues. I open the game and a sync msg arrives and the game just closes. It happens so fast that i cannot click on anything before the game just closes. I reinstalled the game thrice and still the same problem :(. Any ideas or suggestions?

[dusty locust]

Have you tried restarting your pc/laptop?

[short lodge]

guess i'll have to grind some more to get enough flags

[hushed zinc]

refill ticket system is broken... GL can you fix this

[alpine raven]

Having this problem since yesterday
Tried reinstalling, even downloaded from steam, I get same error code.
Cleared cache, free up space in HD, nothing seems to work.

Edit: installed a VPN program and the game loaded, why should that be the way ?

[smoky agate]

Yes but didn't work.

[stuck quarry]

I try to open the game but it closes instantly

[hushed zinc]

windows 10 users are now facing ad issues

[restive spoke]

hey my problem is that my game dosen't even open while chrome is opend it stays stuck in the gameloft screen and then crashes and then if i close chrome it works fine. (my laptop is very low end), plz ping if you answr

[hushed zinc]

another freeze

[stuck quarry]

For some windows 11 users, they cant change their graphic despite applied the graphic aetting

[patent patio]

Can't open game , auto crash and pc hang

[flint tendon]

cant login to xbox live, anyone knows a solution?

cant play mp or gp, guess i am forced to retire

[hushed wolf]

same for PC:
i am wondering which option (on PC) i should choose to get my request (to transfer my progress from Android to Steam/PC) to the correct people to deal with the request efficiently,
I started my request on Android over a week ago and they requested that after submitting my request on android to make the same request on my desired platform to complete the process, i have tried to do this on PC over a week ago and have not had any correspondence
Any suggestions

[feral scaffold]

There is something wrong with the windows ticket ads. Yesterday I watched 5 ads and it gave a sold out message instead of 10, today with only one ad the sold out message has appeared. It didn't resolve to reset the game or reset the PC.

[feral scaffold]

Me too

[quartz path]

Why is there so much lag on such a simple game I have gigabit Internet , ryzen 9 5950x 64gb ram and rtx 3090 , so can you explain to me I get no bad connection with any other game just asphalt 9 ? Cam you take the server off line for a few hrs and sort every thing out properly like other game servers do or do you like the customer complaining?

[trail oyster]

I guess I cant use any cars? Is this a bug or do I just not have some very specific car? 😕

[quartz path]

I had that problem it's a specific car I youtubed it ,

[trail oyster]

Ah ok thanks

[trail oyster]

Is it the Ferrari Roma?

[quartz path]

Can't remember I looked a week ago , general may help.

[restive spoke]

i guess no one knows

[mental sonnet]

nope , it needs enzo/F8/SF90

[smoky agate]

the same happens with me but the game synchronizes first and then closes automatically. i cannot play for 3 days 😦

[quartz path]

How come there's gold cars in silver world series ever that's cheating or I want my corvette in silver aswell I get to 1236 then down to 1157 because of wrong cars in the wrong groups

[quartz path]

How do you obtain them cars ?

[mental sonnet]

All of them are events car. I remember SF90 SE is coming soon.

[quartz path]

Thank you

[mental sonnet]

From Patch Notes

[quartz path]

Mixed in silver

[restive spoke]

i am being ignored

[wide falcon]

Your pc is slow

[dusty locust]

If you’re in silver league, there’s a big chance you get gold league cars in your lobby

[mental sonnet]

Not enough ram.

[wheat sedge]

I used to play asphalt 9 about a year ago. But today wanted to download it again but every time i try to download it shows this. I even went to the microsoft website and checked if my device is connected or not and it showed it was connected. I even checked my Settings>Accounts>E-mail and App accounts and my microsoft account was there. Then what is actually the problem here?

[nocturne rose]

same me,restart pc not worked :/

[flint tendon]

i found a solution on youtube, title is "Fix Asphalt 9 Legends Error Could Not Login Into Xbox Live Not Connected Error On PC". had to delete some registry entries, do some uninstalls and restart

[hushed zinc]

Gameloft you got too many events and not enough event tickets. You guys needs to make all events that require tickets NOT 2 or 3 but all events need to be 1 ticket only.

[quartz path]

Why have I been stuck on silver in classic series I have max cars and win a majority until it comes to the last before gold and mad gold players are in silver , I go back to 11## this is fixed as hell 6hrs same story!!!!!!!!

[dense sedge]

Can't play online or daily competition events and join clubs due to age restrictions(???). Haven't seen that before, how can i fix that?

[polar urchin]

Results of race are not accurate. You pass the finishing line 1st, yet the person right beside you passes the finishing line in 2nd, yet after that he passes you and come in 2nd. This happens all the time, regardless what position you are in. If you pass before the person right beside you after you pass the finish line, the person next to you get the upper position.

[restive spoke]

6gbs arent enough

[trail oyster]

I agree its super annoying

[rain atlas]

could you let us know what career season this is in?

[plain flare]

The game is pretty unplayable due to the physics issue, Cars crash by bumping into random objects out of nowhere and FPS drop is also a big issue. I think the devs team is aware of this. 🙂

[mental sonnet]

I think you can see that at the bottom left corner. It is the BMW season

[dreamy lotus]

Hey Ayon! can you please submit a ticket to our Customer Care team?

[proper forge]

is it solved now? for u?

[flint tendon]

yes

[proper forge]

nice

[dense glen]

@rain atlas @dreamy lotus dear input lag issue turned sever today..

[quartz path]

Is this the true realistic picture of gameloft server for asphalt 9 I'd update the motherboard it looks abit rotten. Or get a pegabyte server.

[short lodge]

Yes, it was in the BMW season

[short lodge]

@rain atlas

[wheat sedge]

Yes sure. But im not sure how to submit a ticket.

By the way, i have this same problem with downloading "Xbox" app from Microsoft store too.

[dusty locust]

nah the motherboard is fine, just might be a little too small

[trail oyster]

Ads do not work at all -_-

[quartz path]

Click the x with a mouse you get the reward then , pressing B on a controller gives a error message.

[rain atlas]

do you still see the same after restarting your game?

[flint tendon]

country flags stopped showing for me a month ago, anyone know of a solution? only xbox icon is being shown

[tidal goblet]

congratulations, input lags and control problems are back!! play for a couple of days and that's enough

[quartz path]

Dear Gameloft, are you looking for a real it consultant and server it management that can actually do the job and update the server put it offline for 2 hrs update the storage and ram to make the game a much more fun active and productive resource of money , instead of complaint complaint complaint, its so simple stop rolling around in a few million spend money and roll in billions.

[trail oyster]

No clicking the x does nothing, the ad doesn't even show period. It just gets stuck trying to load the add

[smoky agate]

This is the issue i am facing for the last 5 days. I have tried everything but cannot play. Hope now i can get some solutions. @rain atlas

[smoky agate]

My player id is: de10b
OS: windows 10 pro(21H2)
Season i was on: Bring the heat season

[quartz path]

Why wouldn't it let me buy ?

[short lodge]

no, it works fine now

[random sky]

Fairly amazing how well controls work on Steam compared how poor on Windows.

[stuck quarry]

Not really a windows issue it's just creepy to me

[quartz path]

Sort your gaming server out this is ridiculous it's not our end it's yours stop blaming customers, sort it or refund every single £ that I have spent on this game.

[analog pebble]

i have loads of synchonising issuse again now. i thought you would have fixed the by now

[hearty ridge]

Me too

[steel minnow]

Thanks for the reports, everyone! Will let the team know

[full ravine]

yea but it wont be like a car hunt isnt it? , Special events dont give much bps

[mental sonnet]

why are you asking me though

[smoky agate]

does the game closes then? I am facing this issue for the last 8/9 days, reported it here but no one is giving any solutions!

[hearty ridge]

Yes, sometimes my game freezes during the middle of a race for a few seconds and then closes automatically

[smoky agate]

at least you can play i can't even play :/

[smoky agate]

.

[smoky agate]

this is a video i recorded of my game and the issue i have been facing

[full ravine]

becuz why not?

[stuck quarry]

anyone facing constant low fps in a9?

yes

[plain flare]

Low fps with a bonus lagging issue

[steel minnow]

Open a customer care ticket and they will issue the appropriate rewards

Go to the Game Options → Customer Care (recommended)

OR visit: https://support.gameloft.com/contactus?igagame=A9WN&verify=yes

[quaint cave]

@rain atlas , Huayra R packs are now locked behind conditions? I mean, they were free for a few days, for some payers, sorry, players be able to star up or even max their car, and then, suddenly, the packs are locked??? Come on, this is getting worse day by day...

[hearty ridge]

There's no purpose of calling this an LP car as it was available to non LP players as well🤣 now after a week passed by GL finally realized this and imposed conditions on packs

[half fern]

I think it was meant to be like this - Huayra R packs available on certain conditions. Frankly, I'm not surprised, I still remember ATS key packs available for 20 minutes and then removed from the shop after 80% of users already bought them and got the key

[hushed zinc]

Congrats GL on another messed up season. Keep up the good work

[serene idol]

Good Morning. Does anyone read the messages here? How can a game have so many flaws for months, and no one fixes it, it only gets worse. Is anyone from development playing the game? Just do a few runs. Or when you create an event, test what levels of people will be able to pass. Event that needs a car that no one has, and to get it he needs 60 or more cards, in two weeks? And worse, without an event, with real chances, of getting this achievement. And not even buying, you get the car. Event where there are players using hackers, because it is impossible to beat the time that these guys do, with a car that is the same for everyone, we are talking about 10-15 seconds difference. In a career then, I don't even evolve anymore, impossible. It is necessary a car that does not have a regular event. Months waiting. Trying to buy. Several lanes blocked. Not to mention several tracks that need cars that don't appear to select (bug).
So sit back, review the entire game, at basic, intermediate and advanced levels. And take the basic cards out of purchases, it's horrible you buy a pack of 10 cards, and you get 1 new card and 9 repeats!

[quaint cave]

These weren't unlocked only for 20 minutes. These were unlocked for several days, I only saw them locked yesterday. The event has aired about a week ago. It isn't my intention to buy thise packs, or any other pack, but I'm just bringing up the stupidity that is reigning in this game lately. Packs locked after a week, several cars are free to try, but you get to Evija and you have to own it, ridiculous time requirements which are easy to do even with a stock car, etc...

[half fern]

I totally understand your frustration, I'm frustrated too when I think about the potential this game has. My point was not the amount of time these packs have been available, but the lack of reason in some things happening in this game

[proud herald]

Often when I try to do something like claim a reward or start it won't let me, saying "connecting to server". This can be really frustrating as it can happen at the end of a race and sometimes it won't be able to connect so I lose all progress from that race. this has happened since I started playing and I have been playing for about 6 days. I have tried restarting my router and I shut down my computer every night. I have done an internet test and my wifi is fine.
My player ID is 1dddbfb, I'm playing in windows 10, I used to play it from the windows store but recently transferred to steam and both have the problem

This happens like every 5-10 races so I have to redo a lot of them

[hushed zinc]

Gameloft do you know how many people pay for a legend pass every season. Why is it that we get a crap product? Why arent we being refunded back our money?

[south ingot]

Multiplayer is laggy , for low-mid end devices , major fps drops and lag

[smoky agate]

It is high time Gameloft should look up into this matter! Are you guys busy sleeping or what?!! I am unable to play for 10 days. Let alone playing, my game just closes after syncing. I cannot do anything until it shuts on my face. I am reporting this issue, but no one seems to come forward. Contacted their customer care and they too are lazy like them! When will I get back to play A9 again?

[neat halo]

i just downloaded the game on a new windows laptop but when it launches it asks me to change my name bc its already taken then after I do so its stuck and doesn't do anything when i press confirm.

[hushed zinc]

Gameloft do you think its wise to purchase the LegendPass for next season?

[signal sigil]

Since yesterday I can't enter the game, it always throws me this code, my internet connection is stable, the platform is Steam

[unkempt hull]

@rain atlas @steel minnow do you know what's ridiculous? When customer care doesn't reply after apologising for late reply and an automated response...
It's been almost 2 weeks u guys bit reacting with the age restrictions problems... thank you
Player Id ccb2bb
Platform windows
Garage lv. 8
Customer conversation id:-1659779

[stuck quarry]

this is funny

so much issues everyday it gets worse everytime i go here

[half fern]

Guess who's back

[hushed zinc]

Gameloft can you put others things to legend store besides the same stuff. Everyday its the same items. You know there are other cars in this game you can sell

[obsidian gazelle]

Is this guy cheating or a display issue? because how did he conquer two main streets if its not on the last day.

[obsidian gazelle]

I feel like I'm missing little information about conquering in the clash

[hearty ridge]

There's no issue, some players get 2 streets assigned if the club has lesser number of players

[mental sonnet]

Lots of player got 2 streets to conquer , including me

[rain atlas]

@signal sigil @half fern have you created a ticket already with #👨💻-customer-care ?

[proud herald]

no how do I get one

[steel minnow]

Go to the Game Options → Customer Care (recommended)

OR visit: https://support.gameloft.com/contactus?igagame=A9WN&verify=yes

[proud herald]

oh yes I did that, I got an auto response which I replied to but I never heard back from them

[steel minnow]

You should have received a conversation ID at the bottom of that conversation. Could you find it for us, please?

[proud herald]

#1707225

[steel minnow]

1694201 This one also sent by you, correct?

[proud herald]

yes

[steel minnow]

OK. I'll escalate it

[grand rain]

im stuck in this loading screen how can i fix it

nvm it worked

[obsidian gazelle]

oh I never knew that thanks for the info

[lost ibex]

so the MP pass... where? when? how?

[hushed zinc]

Codin you think GL is going to change daily packs to something else and change what is offered in the legend store. People dont need the same thing everytime. Maybe a idea you can change packs every 6 months

[hearty ridge]

They were talking about garage update comming up soon

[hushed zinc]

Its long over due. Too many cars that require key and 100hrs to just a get a key

[signal sigil]

I hadn't done it, I'll go to that

[pale anchor]

Whenever i try to join a Multiplayer race it keeps loading nonstop until it says game server lost connection

[hushed zinc]

Gameloft it says i can find this car regularly in the shop or card packs. I have not seen it in either place

[naive radish]

I think they should remove pro tips at this point or make them more ambiguous because they don't bother updating them and it shows because they're plain wrong on almost all new cars

[hushed zinc]

I think the game is 100% rigged and gives false information on everything

[heavy cradle]

ya indeed, false info since last year

[hushed zinc]

When was this? Soon as next season? or next 5yrs?

[dusty locust]

there were some packs/ offers in the shop for its bps during the grand prix. i think this is why it says that

[hushed zinc]

another freeze

[humble crow]

Lol xddd 😂

[hushed zinc]

Gameloft really? price on each item

[stuck quarry]

import parts

[stuck quarry]

Just the 4 gl ads in total. No 3x credits no 10 tickets ads. Gameloft new fookups everyday. Absolute incompetent people.

[hushed zinc]

I see they only cater to the whales

[polar urchin]

If there is going to be another STARWAY next season, then should make it fair for everyone who has it at five star, even pay to win. I read that a lot of some who completed it, didn't up it. They stayed at 4star. Wish I knew that. Now I'm screwed and everyone will pass me.

[hushed zinc]

welcome to GL

[hearty ridge]

The event can appear bro, but should come only after a year or 2, not in 2 months

[polar urchin]

If that info is wrong, then I don't what is

Bottom right says Starway Onyx

[hushed zinc]

did we just not do a onyx couple of months ago

like how its worded SOMETHING FOR the Monza. Why not just give it away to everyone

[hearty ridge]

Yeah, there's a rotation of these starway events

[uneven tangle]

HEY! A9 Staff... Under settings -> Connect -> xbox live connection screen there's a button that reads 'enable' with a label that read 'xbox live only' when i click that button 'enable' it goes to a second screen explaining this option as being something apart of xbox live as in enabling the 'xbox live only' option would remove me from my club and make it so i could interact with all users? I dont get this option further the helpful text about it seeems off? it raises questions... on windows is the default by design to restrict interaction to xbox live only? or all users?

further enabling the option aside from kicking you from yer club doesnt do friggggggin squat?! im so confused who thought of this option? they should be dev bannnnnned for 3 months and put on probation!

@raven apex I know it was you brudah! dont deny it!

[dusty locust]

I think that Xbox live is something you pay monthly, like discord nitro, and you can use it to get stuff like the legend pass or sth in a9 if you press the enable button, but I might be wrong

[steel minnow]

If you enable it, you will only be able to see Xbox live players in the game.

[warped mirage]

@rain atlas why there is an offer for Peugeot ONYX starway packages? I just see Citroen GT events

[steel minnow]

Do you not have the Peugeot Onyx Starway Event in the Seasonal Events category?

[warped mirage]

No, there is the Pagani R SE only!

[steel minnow]

Could you try restarting the app?

[lost ibex]

he has above the stars required to get the special event. there you go

[warped mirage]

restart did not help

[warped mirage]

where above? My Onyx is 5 * already

[lost ibex]

exactly fam. you only get the event if you have 4 stars or lower

[prisma aspen]

It is not exactly an issue (i gave up with my normal one - lag issue, beacuse i lost faith you will do anything about that). But now I have new thing: i used to spend real money in shop but from few months i do it less often and now it is totally pointless - prices are much higher, offers are much much worse (even on those"cheap" one you significantly reduced amount of blueprints) drop rate is usually terrible.
Today I said to myself "I will give them another chance" and I bought for 10 euro (!) pack for Citroen. And except of 1 guaranted blueprint: nothing, all red. I had same situation last time I tried (for Nio). So thank you but no. I will gladly return to shop if you change your greedy policy.

[hearty ridge]

So what they did was basically introduce the same set of mp rewards like what it was before and for this same set of rewards that we've been getting earlier, we need to pay for it now, interesting

[night basalt]

nah you still get the usual rewards, you will get extra rewards with mp pass.

[hearty ridge]

I'm sorry, you're calling it usual?

[hearty ridge]

Pls elaborate on this, there was 4x always

[night basalt]

you do 25k milestone, you will get it, as usual, bet you never get reward from completing 24,5k

nvm then im not with team A9, lol. for me, never been a fan of MP race so big no for the MP pass

[hearty ridge]

I'm talking about the 2x bps from the pack, not the series score, it was always 4x, and now we can get this same full 4x only after purchasing the pass, makes no sense at all

[night basalt]

😂 i have no idea it was 4x, not really expecting good card from there

[proud herald]

so they replied to me asking if the problem still occurs which i said yes and havent heard back

[steel minnow]

They will follow up soon, I'm sure

[hearty ridge]

True, waste anyway🤣

[hushed zinc]

I dont have starway event

[dusty locust]

Bruh, you need to grind for 2 whole weeks just to get a fat L from gameloft and get only 2 to 6 cards, unless you are willing to pay 5$ 💀

[dusty locust]

Do you have any of the cars needed? (Gs, laf, p1, av sv, vulcano,fxx)

[elder olive]

I want you to know that they honestly disgust me

[hushed zinc]

I guess so yes. But if GL can see who has those cars then why dont they custom packs and events for all

[dusty locust]

there are packs for all of them (not sure for the fxx) in the shop for tokens

[frosty tulip]

How do I show Windows/steam channels? I play on both Switch and PC

[steel minnow]

What do you mean by Windows/Steam channels? There aren't dedicated channels for them on the server

[frosty tulip]

Ok! Are all except switch same Channel?

[steel minnow]

Yes

[frosty tulip]

😆👍 me slow

[steel minnow]

All good! 🙂

[stuck quarry]

fix the only 4 ads per day man

[steel minnow]

I have seen your message already. Please open a Customer Care ticket so the team can investigate the issue further.

[stuck quarry]

yeah, i'll try that

[weary pollen]

Block Game After

From Itali

[steel minnow]

Please open a Customer Care ticket!

[dusty locust]

the same happened to me, just restart the game

[hushed zinc]

You do its a pain to open a ticket with you guys. you need to make the process easy. the most painful part is the captcha part. Its easy to say open a customer ticket but it takes weeks to get a reply.

[steel minnow]

If it takes more than a week, you can always let us know and the ticket will be escalated very quickly. I'll let the team know about your frustration with the process.

[stuck quarry]

The ad issue where ppl just have 4 ads has been highlighted by so many ppl but the customer care doesn't respond and nobody cares to get the issue resolved. You talk big here but in action nothing happens. It's all a scam.

[smoky agate]

I opened a Customer Care Ticket on 30th August and got no reply ever since today.
Conservation id: #1701380
Issue: Game crashes after syncing and it continues till today
Platform: Windows 10 Pro

[polar urchin]

This is messed up.

[thick rivet]

why

[warped mirage]

Do 3 races with the Pagani R, even if you have already played them 👍

[coarse moss]

This player is cheating
#a1fa Rro(Noob) team Rapocide
Do something

[white plover]

@coarse moss report it here no one will see it

[coarse moss]

Bro no one will see also on other channels too just spamming these dude

[dusty locust]

Search his id, then report them

[polar urchin]

Yea, I know. Just bringing it up.

[prime belfry]

lot of frame drop in MP races if some other racer has lag/bad-connection

[warped mirage]

I, too, have only been able to tear down the SE twice in 2 years. But I am not prepared to spend money on "new" cars either.

[barren scarab]

@stuck quarry check dms pls

i need help pls
so i recently got locked out of my main account
i connected my microsoft account to original a9 account in hopes of gaining access to things like multiplayer but instead it created a account b. I was at chapter 2 with 14 cars all fully upgraded with 2 of them fully stared, 280k credits and 59 tokens. And my grage is at level 9. I don't remember my old player id and i can't check it not neither because i can't switch to my main account player id. I only remember the first 2 digits of my main account. It had 'a9' and my driver name is 'Shadow'. I only changed my driver name when it was free to change it.
PS
I hope you fix my issue ASAP and help me get back into my main account. And i also hope that i get all the features a player can get if he/she logs in with xbox account.
i contated gameloft cc
but no response
oh and i had my facebook acc connected to my main acc

can someone else help me pls

if you can help me pls dm me

[frosty narwhal]

What is wrong with series score for milestones in MP? I get 260 score for coming first in MP1 in platinum league which lasts for 2 weeks and I get somewhere around 130 score for coming first in a full lobby in a platinum equivalent league (Elite, I think) in MP2 which lasts for only 1 week. How am I supposed to reach 30K milestones in a week with such low series score with 1 week deadline. Shouldn't we get more series score in MP which lasts shorter and less series score in MP which lasts longer? Why is it currently a vice versa? Please fix this gameloft. @steel minnow

[silver dew]

@steel minnow can ur dev team just fix the horrible matchmaking , what does it mean when u matchmake a class s car with class a/b cars, sometimes get a pvp , epecially in ghost slipstream season , huh ? . its a joke right , we know the winner already

[stuck quarry]

I watched only 7 ads and I can't see more the other day, I saw ad to restore my tickets and the ads for tickets and for gas ended

[full ether]

Hey, this isn't an issue with the game, but rather for signing up for the Pro Series ESL. To select the platform, there are only selections for iOS and Android, but nothing for Windows. Is this intentional, and if not, how do I fill it in? Thanks!

[hushed zinc]

Legend store is turning into junk nothing worth buying

[autumn pagoda]

Am going through the STARWAY and noticed today that the gas is NOT being correctly matched with the race numbers. For example, the Corvette Grant Sport has 4 gas tanks. After I play and use all 4, the Finished card should show 4 of 5 but it's showing 3/5. This seems to have started after I started the 3 star and higher. Is anyone else noticing this?

[rain atlas]

if it has been more than 7 days since you contacted customer care, please add the ticket ID to #🆔・tickets-customer-care

[barren scarab]

k thx

[fleet sparrow]

did you finish all 4? or did you quit for one of the attempts? because thats the only way i know it would happen, but if this actually happened when you finished thru all 4, then confusion is my new epitaph.

[minor palm]

Hello guys I connect my Steam account to asphalt 9 (pc) with my xbox account , and I lost all my progress how can I return on my last account pls ?

[steel minnow]

Please open a Customer Care ticket

[flat totem]

Why doesn't everyone see the mp pass in the store? We are several in my team in this case. And those who see it don't have it at the same price, nor for the same duration... I asked the question to customer care, but still no answer for 3 days...

[steel minnow]

Not all players have it in store yet, as previously mentioned it's a test run that will conclude soon. After that, it will be the same and available for everyone

[flat totem]

OK and for the differences in price and duration, why this injustice?

[steel minnow]

So, higher prices offer longer durations - the team is testing these variables.

[paper tide]

The legend store hasn't refreshed for me for 18 hours. It should have refreshed twice since then. Instead, the exact same items are there, and the exact same items that I bought are out of stock.

[steel minnow]

Have you cleared your cache?

[paper tide]

How can I do that on a PC?

[steel minnow]

1. Reset the Windows Store to clear the Store cache.

Press Windows key + X on your keyboard.
Click on Command prompt (Admin).
Type wsreset.exe, and then hit Enter.
2. Remove temporary files.

Temporary files are automatically deleted after exiting an application or a game. However, restarting your computer without exiting an active Windows session won't delete temporary files. These files may cause issues running games on Windows 10.

Press the Windows key on your keyboard, and then click the Settings icon.
Select System, and then select Storage.
Select This PC and click on Temporary files.
Select Temporary files.
Click Remove files.
Restart your computer for the changes to take effect.

Try one or both of these options, and let me know how it goes!

[paper tide]

That didn't work. I will see if it resets in 7 hours like it claims.

[steel minnow]

Understood. Keep us updated!

[peak rampart]

Good day, Been trying to purchase the pass but I keep getting this error. In fact I can't purchase a thing. Please advise.

[paper tide]

It refreshed and seems to be working normally.

[steel minnow]

Great, thanks for the update!

[heavy cradle]

gl pls reduce huge gap between each stage in SF90 SE, it almost like rerun SE, but cannot be achieve by certain conditions

[glad pike]

Hey- so i downloaded asphalt 9 on a new pc- but i cant connect to my previous account, as it wasnt connected to my xbox but my facebook

[stuck quarry]

how to play on pc with account play games?

[warm seal]

@steel minnow @rain atlas any ways to give away the Legend Pass in the game? I want to present it as a gift to my team members

[rain atlas]

there are no options to do that in the game at the moment

[heavy cradle]

@rain atlashow about this?

[warm seal]

is it okay for me to see this on the MP2 Rimac car selection screen? @steel minnow

[dusty locust]

Yes if you have no blueprints for any of the cars available

[steel minnow]

No, this should've been fixed

Can you restart the game and maybe clear the cache?

The fix was issued earlier and most players reported it to be fine now

[warm seal]

it works thanks!

[steel minnow]

Excellent!

[serene idol]

Again, bug. No point in complaining here. We pointed out so many mistakes. We are harmed, spending money on a game that is bugged. I will no longer spend on legend pass. How many knockouts have I lost and it's not registering, I could win three times! Apart from the time at the end of the race that still does not appear. Lack of respect

[edgy swan]

no mp pass for me

[fresh flax]

Please game, don't make me lose any precious time... i finished a race and the game decided to not being able to conect to server for some reason

Gameloft, you should manage gas similar to other game's and you should discount the gas after the race finishes. Because as it is now, you hit race and use one gas unit right away, but what happens if the game crash? you lose it. but if you discunt it at the end of the race you can take care of player's precious time and prevent then losing any gas out of some random issue with the game crashing

[steel minnow]

Not all users have access to it yet, it should be live for all players very soon.

[rain atlas]

It should be working, have you tried on a Hunted race?

[prisma aspen]

Why there is no Huayra R in Elite Class B?

[rain atlas]

it is not featured in this Elite Class B

[cerulean verge]

Is anyone else facing the long synchronization issue on windows?

[limpid valley]

@rain atlas in the oktober fast event ai is one ai car is at nearly 90% since the starting of the race and my position is still 2nd since the end of the race check once

[nocturne rose]

@rain atlasplease help me

[lost ibex]

restart your pc

[hallow vigil]

I would suggest, switch to steam version, if you don't care about ads.

[nocturne rose]

Not fixed

[mental sonnet]

Steam are 10% more expensive

[hearty ridge]

Not of much use tbh, unnecessarily expensive and no ads too

[hallow vigil]

Yes, but you can play peacefully there, it has less issues than Windows App. You can buy on Windows and still play on Steam with same account. Don't you?

[hearty ridge]

I think you can switch back to windows and buy or watch ads yes, for me windows still runs smoothly although, earlier I faced lags/steering issues

[hexed stream]

@rain atlas till now 4 of my teammates have problem Entering the Clash. when they trying to Enter the Clash game Crashes. reset game and reinstall wont work for them either
now 6 players 😐
Please fix this

[prime belfry]

Conversation ID: #1751384 , could we have update on this bug, it just took out my 16member club!!!!! with it.
Because of this bug my complete club got deleted.... i already raised this issue earlier, all the progress is lost this season and all the clash progress till date @rain atlas

[tardy canyon]

is this advert legit??

[hexed stream]

@rain atlas i think our Rival Club Removed their Club or change something bc i cant and other Players in my Club cant see their info anymore and that is why now all of us have issue in Clash every time we try to enter the clash the game crashes. only when we reset the game and go directly to clash b4 the rival club info loads we can enter the clash but this only work for few of us and many have problem entring the clash

[hexed stream]

@rain atlas they actually had to Delete their Club and Create a new one only bc of game Bug. now why we have to suffer for it?

[prime belfry]

we did not delete. LOL, when the player went on vacation the bug "took out my 16member's" along with it

[hexed stream]

yeah i know what happened bro . u didnt delete but when the game itself change the leader and that new leader left the club . the club automatically got Deleted

[raven apex]

ajaynsx#3765 has been warned

Reason: Bad word usage

[hushed zinc]

@steel minnow Can you they please change items in the legend store. Its the same stuff every 8hrs

[warped lagoon]

Yes, or it wouldnt be there in the first place

[warped lagoon]

New cars eligible for their respective classes' Elite events are only available to use in the following update to the game files, not season, because changes in the game files are required to reflect this change instead of just a simple server-side refresh

[warped lagoon]

iirc I remember reading somewhere that another Garage Update was initially slated for a late 2021 release but had to be delayed due to insufficient workforce, so if we're lucky there should be one applied before the year ends; I'm sure the CMs are already actively relaying this news to their higher-ups, but it's really up to their higher-ups' discretion whether to make a decision about it or not..

[hushed zinc]

well this game will go down pretty quickly then.

[warped lagoon]

Heh, as if it isn't already...

[hushed zinc]

they have time regular seasons why cant they take time to make changes in the legend store

[warped lagoon]

With Steam you do get a bit more social features, IAPs... nah, don't think there are any price increases, but the main thing is basically to play with friends, the game by itself already has fairly poor social integration (no custom lobbies, for example) but you can probably already tell Windows as a platform is somewhat struggling when they've already lobbed Steam and Xbox into the mix with... almost no catchup events; they're not even trying to properly ensure players stay in the game, so players still leak out faster than they come in

[warped lagoon]

Time, yes, workforce... not quite, just look at the game's former CMs, they really tried hard to make this community work but after.. what, a few months, half a year tops, they keep losing dedication and are swapped out for another CM, even the workers themselves trying to keep the game active aren't fully motivated to make a sustained effort to keep the game going; I'm deducing that on the backend, it's probably the same story for development/production

[hushed zinc]

Why send the survey out to get our feedback. we give the feedback but we dont see the changes we want.

[warped lagoon]

Same reason that #🗣-dev-chat-discussions exists, isn't it? They promised not to make any paywalls related to MP, and... they broke that promise, and it isn't the first or second time they've quite blatantly lied to the community as a whole, going back on publicly announced news

It's really just placebo intended to generate public hype and esteem, but I'm sure whoever made thought of that didn't take "long term plans" into condition as it just leads to disappointment and backlash

[hushed zinc]

Basically play the game as is

[warped lagoon]

Heh... I wish I could, but someone's slapped an age restriction on my account - could play since 14 years old and now that im 18, I suddenly can't play

Contacted CC, said "we have issues with the age reset procedure so please get back to us in the next update"

[hushed zinc]

feel bad for you

[warped lagoon]

note they specifically said "update", so I have to wait over 3 miserable weeks to submit my issue again, risking data leaks, all just to try and play a game with a dying community that I've dedicated more than 3 whole years to

seriously, it's just not worth it

[stuck quarry]

It's the ideeots who remain here all day chatting uselessly which makes gl base strong to get away with pulling sheet again and again. Gl has also hired dogs like alcina and others to jump on anybody who logically criticize gl. Whole thing is fookedd. It's hard to leave too after you have invested so much time in this thing. Moderfookers take advantage of that too.

[tidal goblet]

remove the mixed leagues, really tired. on what should i enter the legend?? on the vlf, huracan, aventador, are you seriously ? I've been playing for 2 years and still don't have cars to compete with cars S class in the slipstream, and then say why the players leave. remove mixed leagues !!! really enough already

[dense sedge]

Conversation ID: #1724828.
I'm tired of that thing, tried a lot things to fix that but nothing helped. Cant play online because of this stupid age restriction. Help pls

[warped mirage]

That is not an issue! Come on, all the players who are in the legend league already, they entered it by an A class or even a B class car. For example, I did it with the Pagani BC. Don't blame GL for your failure, improve your skills. 🙂

[stuck quarry]

True

[hybrid mist]

MP pass still not available

[warped mirage]

not available for all players yet

[stuck quarry]

why the ms store version is still blurry

[rain atlas]

what do you see? an error? do you have any crash logs?

[rain atlas]

could you share screenshots or videos?

[hexed stream]

its automatically closes when we try to enter clash . but its ok we found a work around for it and some players manage to enter the clash to get some of the points .

i just realized i replayed the wrong msg 😅

[rain atlas]

have you noticed if this generates any crash logs?

[hexed stream]

how do i found the crash logs?

i found it

[raven apex]

OldMan#1258 has been warned

Reason: Bad word usage

[rain atlas]

thank you

[prime belfry]

@rain atlas any update on this ticket ?

[prime belfry]

@rain atlas/who-ever-from-GL - we lost the 16 member club and all clash progress, i had to spends tokens to create a new club sacrificing my progress etc.etc. and losing half the team and this what the support we get from GL ????!! Conversation ID: #1751384

[hearty ridge]

Where are the rimac key packs? I see only the normal ones

[prime belfry]

reply me GL-team, is almost 3 days now

[tidal goblet]

well, when the Grand Prix is on the key Nevera? when will i retire? you sell some incomprehensible packs for beginners who don’t even have a key. oh my god what greed.

[hexed stream]

@rain atlas Please Help them out bro 🙏

[steel minnow]

We will escalate your ticket

[cold dust]

I paid for MP Pass but I am not getting my "Free fuel refill" today

[cold dust]

I paid for this pass but today No free refill for fuel??

[random haven]

[dusty locust]

Why did u buy the pass in the first place...

[cold dust]

there is a tattoo of sucker on my forehead
I love this game but at least give me what I paid for
Not a whale but do buy the LPs

[warped mirage]

T. you have enough money, don't cry 😉 Consider it a donation to a company plagued by bugs 🥴

[rain atlas]

Hello, could you open a #👨💻-customer-care ticket? We'll investigate further

[cold dust]

It seems to be working today, so I don't know how I could show it wasn't.
3 days left on pass so as long as it doesn't happen again no worries

[trail oyster]

Ads arent working when winning mp races for the past few days. The ad opens and then never dishes out the prize. Ads work for daily events though 😦 Wish I got those 200,000 credits though (Im broke again )

[sleek crescent]

Can someone clarify pls? I have Ferrari Roma max, Enzo max, La Ferrari max, 599xx evo max. I have 59/60 bp for Sf90 so need just one bp to unlock. And with all this can make onlt 173 conditions, but for the stage 7 you need 175! To get to 175 I need a 2 star SF90 stradale:))))) For the car that I neeed to unlock I need the same car to be at 2 stars:))))) Doesn't matter that I have the others at max! What is this??

It is clearly an issue

community managers, asphalt team? Clauwudia?

[quaint cave]

Who told you that they want you to unlock the car?? Haven't you noticed that, lately, SE's are nothing but a piece of sh...??

[stuck quarry]

The little push/jerk car gets from nitro activation is gone. How to I get it back.

[limpid valley]

@rain atlas game is not opening it is just staying like this forever

[steel minnow]

Have you force closed the app?

[sleek crescent]

I can understand why they don't want us to unlock the car. Money. But what I can't understand and this makes absolutely no sense is why do I need to have the car unlocked for the car that I need to unlock. Why can't I progress even though I have all cars maxed besides the one that the event is dedicated too? Make it so I can't unlock the car but don't do it in an absurd way. This must be a mistake. Community managers, moderators, asphalt team?

[quaint cave]

It is not a mistake. If you've reached the conditions needed to unlock the Stradale packs in the shop, it is the way you must go. Buy those packs , unlock it and star it up in order to progress.

[sleek crescent]

ZERO logic

[quaint cave]

Have you seen them being logical once?? I haven't...

[limpid valley]

I even uninstall and installed the game again

Still the problem is there

[limpid valley]

@rain atlas now i missed the ep ,waited for q2 now game not opening

Will I be able to play ep?

[cedar sun]

SW KD mission is not registering

[autumn mesa]

Me too...

[stuck quarry]

me too

[warm seal]

cc @steel minnow @rain atlas same for me! Did already 4 to 5 and still zero...

cc @dreamy lotus 👆

[steel minnow]

Yes, the team will be made aware of this issue

[sleek crescent]

and this?: Can someone clarify pls? I have Ferrari Roma max, Enzo max, La Ferrari max, 599xx evo max. I have 59/60 bp for Sf90 so need just one bp to unlock. And with all this can make onlt 173 conditions, but for the stage 7 you need 175! To get to 175 I need a 2 star SF90 stradale:))))) For the car that I neeed to unlock I need the same car to be at 2 stars:))))) Doesn't matter that I have the others at max! What is this??
It is clearly an issue
community managers, asphalt team? Clauwudia?

[median rune]

shockwave KD is not working for mp !

[steel minnow]

Yes, we've heard the complaints about the conditions, and the team is notified

If they decide to change the number of conditions, we will let you know as soon as possible

[median rune]

ok

[tidal goblet]

Are you seriously? 10 knockdowns in nitrowave? I made 3 knockdowns and did not defend, what is it?

[steel minnow]

The issue is being investigated

[daring blaze]

It dosen't work, i have done 5 SW kd's sofar but it still says 0

[tidal goblet]

just do it in the flow and that's it

[heavy cradle]

gl pls fast, for conditions in SE and that lp mission

[hexed stream]

i cant even do SW KD . my SW dont work on others 😆

[past whale]

Pls check SWKD is not registered as mission.

[steel minnow]

A fix is on the way

[hexed stream]

@rain atlas after Clash ended we cant even open the game . the game Crashes bc game cant load Rival Club info. now all member cant even open the game

[rain atlas]

could you share your player or club ID?

or ticket ID if you have already contacted Customer Care

[heavy cradle]

@rain atlasnothing change for conditions in SE?

[hexed stream]

Club ID : #efb6d
My ID : 566fa
this is happening right after Clash ended for all members not just me. like when we try to enter clash and game crashes. now when u open the game .game go to sync and then crashes. Resetting wont work game doing sync and then crashes

[hexed stream]

we cant even open the game how can we contact customer care . please fix this b4 warm up phase starts

[steel minnow]

https://support.gameloft.com/contactus?igagame=A9WN&verify=yes

[hexed stream]

so they fix our problem 12 month later 😐
this is not even our Fault. the other team Delete their Club and now we cant even open Game.

[prisma aspen]

I did at least 3 shochwavw knockdowns in MP2 and counter is still 0. What is the point?

[steel minnow]

#🔥・hot-topics message

[hexed stream]

@steel minnow
in Customer Care :should i choose Game Crashes at start or Game Crashes Randomly? bc game Load to main Page and then Crashes

[steel minnow]

at start, I guess.

[hexed stream]

Conversation ID: #1770310
@rain atlas how long it takes to fix this issue

[plush sierra]

Me> "I was part of a club called Icemen Hangout (club id #8922c). Due to double manager bug, when one of the guys (who was an ex-manager) left the club, the entire club got deleted."

GL> "If the owner deleted the club, we can do nothing about it."

Great handling by the customer care team 🤦🏻 . If only people can read clearly, some problems could be solved. Ex-owner leaving the club is not the same as Owner leaving the club.

Conversation ID: #1761909

PS> This buggy club deletion is what screwed up @hexed stream team.

[prime belfry]

if you cant claim responsibility for your bug , let us know GL......

[rain atlas]

we're sharing this with our team for investigation

[stuck quarry]

There is also a bug whereby when you create a club under International location the club won’t be visible to new players under International this bug screwed up players & leaders from the current club I’m in had to borrow a whole active club which is visible under international flag from my old friends The Legends

Mhh Check on that too

Many new leaders are suffering behind the curtains wondering why they don’t get any players it’s because their club isn’t visible unless you type in the code of the club then it will be visible

[hollow sundial]

I raced one race in MP1. My score was -12 after a kd. When I finished the race I was promoted to Silver League with a score of 1,148. My score should be 1,038.

[quaint cave]

That has to do with the position where you ended last MP series. Read this. #📰・game-news message

[weary scaffold]

install new windows

[dusty locust]

Have you tried deleting and reinstalling it? +, when you open it, open the task manager Programm and end all tasks that have "Asphalt" in their name

[prime belfry]

you guys are crashing, we could not join any clash anymore.... not sure what are other ramification expected , leading to more issues !!!

[plush sierra]

Okay! Now, I cannot participate in clash!! @steel minnow Guess all our club members are going through multiple pain points and we are unhappy with the kind of response from GL. Please do something abut it🙏🏻

[hexed stream]

@rain atlas the issue we all have in our Club ( crashing after load ) is not just effecting us. all the other team rival club also locked out to Participate in Clash . so it is obvious that both Clubs r suffering from a same issue in Clash. this is bc the A9 team didn't see this scenario ever happening when they were creating the Clash.
a lot of players in my Club are very Upset right now . we are locked out of the Game entirely . we cant do anything and we want a Quick fix . many Players in my Club are talking about Refund . they Bought Legend Pass and Multi Player Pass and Bundles and now they cant even Play!!! . and this is not even our Fault. we didn't do anything wrong
Please fix this issue as soon as Possible 🙏

[low leaf]

shameful that after spending money you stop me without being able to play. I am very disappointed that I opened 2 tickets without success. I would like to say what I think of you at GL but for now I prefer to wait, hoping that at least you in this channel can help us

[low leaf]

#1770640 ID tiket @rain atlas @steel minnow please at least you help us. I am very disappointed with the technical service they never solved anything for me. This is the first time I am addressing you in this channel and I hope at least here to have support

[smoky kindle]

#110338357 @rain atlas @steel minnow
I am in this same club and am experiencing this same crashing after load. Introducing Clash without a thorough scrutiny of all possible scenarios is just another classic example of how your companies lack of quality control drives your customers frustration levels through the roof in recent times. Please rectify this situation urgently so our team can access the game once more, and derive some benefit from the monies they have paid you

[manic raptor]

@rain atlas @steel minnow @rain atlas @steel minnow
I am in this same club #efb6d and am experiencing this same crashing after load. Introducing Clash without a thorough scrutiny of all possible scenarios is just another classic example of how your companies lack of quality control drives your customers frustration levels through the roof in recent times. Please rectify this situation urgently so our team can access the game once more, and derive some benefit from the monies they have paid you

[rain atlas]

We are aware of this issue and the team is investigating. I understand this is affecting you heavily, but no point in reporting it again and again as we can't speed up the investigation. Hopefully we can find a solution soon. Thank you for your patience.

[magic grail]

Me> "I was part of a club called Icemen Hangout (club id #8922c). Due to double manager bug, when one of the guys (who was an ex-manager) left the club, the entire club got deleted."

GL> "If the owner deleted the club, we can do nothing about it."

Great handling by the customer care team 🤦🏻 . If only people can read clearly, some problems could be solved. Ex-owner leaving the club is not the same as Owner leaving the club.
@rain atlas @steel minnow
Conversation ID: #1761909

[mellow schooner]

Isn't 4 days enough for investigation? We are all seasoned players who play the game passionately and not some rookies who play the game for time pass.. if investigation can't be speed up, do you expect us to waste our money and sit for several days like this ??

Refund the money you have taken for lp this season. For system glitches, we shouldn't be penalized like this..

[grim urchin]

@rain atlas how do we do star up mission when there's no new cars and all old cars are max already?

[smoky agate]

My club had the same issue. When I entered the attack phase, the game just abnormally closes! And it has been 1 month since that I cannot play A9 :(. Been tired of their customer care service too! Nothing to say about this....

[hexed stream]

oh my God

[smoky agate]

yes my bad luck 😦

[hexed stream]

u should talk to CharlieG about this they can fix it

[smoky agate]

I messaged him. In fact, I posted a recorded video of the issue in this very channel I am having. No one helped and hence, decided to contact CC. Now it seems impossible for me to play as they reply too late.

[hexed stream]

no u can still play your Game bro. can u load the game and Play in it ? or when you load. it crashes at main Page

[smoky agate]

see this video.

[smoky agate]

Yes it crashes at the main page after a synchronization message arrives and after that, the game just closes. See the video, you will know better.

@rain atlas any solutions now? 1 month and still no answer from you guys. I am tired now! Re-downloaded the game already a couple of times and even installed windows 10 completely. But, to this day, I cannot play! Please fix my issue asap!

[rain atlas]

Hello, this is not the same issue

judging by the video, it is a network issue on your end

have you got in touch with the Customer Care team? do you have any ticket IDs?

[hexed stream]

ah ok

[smoky agate]

First id: #1750808
Second id: #1701380

[smoky agate]

I reinstalled my internet drivers too then why is it causing an issue now?

[hexed stream]

i noticed something from your Video (yeah this is not the same as our issue)
can u plug in a LAN Cable to get Internet . ur windows set to Airplane mode . Disable that as well

[smoky agate]

I am using an Ethernet. Still nothing works.

[hexed stream]

then Disable the Airplane mode maybe that is causing this issue

[rain atlas]

thanks

[smoky agate]

no it is still the same. let's see what they have to say. thanks though bro!!

[hexed stream]

np bro 😘

[random tinsel]

i cant join clubs

[sleek crescent]

They still didn't fix the logic issue with the SF90? The one with YOU NEED THE CAR UNLOCKED FOR YOU TO GET THE CAR UNLOCKED??

[violet stone]

No idea how you are calculating above … you get to 158 conditions after stage 5 ( excluding 2 conditions of stage 3 for sf90 ) … 158 conditions means packs are available to unlock the car.

[sleek crescent]

i was talking about a lack of logic there not the options to buy packs with tokens. you can make any car in a SE accessible by buying packs with tokens or money. I am saying that this makes no sense. Even if you have all the cars maxed in this SE you can't unlock the car unless you have the car unlocked. WHICH IS ABSURD AND BEYOND LOGIC!!!! DO YOU UNDERSTAND NOW?!

[hybrid mist]

GL this MP1 matchmaking is getting ridiculous, I am in Gold league (B-class cars) and I am expected to race Legend league (S-class cars), Please scrap this stupid matchmaking system

[trail oyster]

Refuel Ads are broken for the Ferrari FXX K. I have closed and opened the games several times, and only the first ad might work but none of the rest will refuel it. Other cars I think might be fine. Also the ads for mp wins are still shotty. 😦 Game is fully updated on windows

[violet stone]

Got it . Though none of the rerun SE gave enough BP to unlock car. May be you are new to game and don’t know that. Only exception was Batista Black Friday SE ( and that too only have enough BP via LP)

[trail oyster]

My car only refuled halfway? I left the FXX K and came back and it refuled only 4/8? I have not raced at all this evening as I had a headache so I know I havent used it.....

[sleek crescent]

Ok so let's say next time they will make a rerun of Venom. And in all the stages you will only need to have Venom unlocked to proceed. Logic? What is this doing? Rewardind older players and killing the new ones. Because this SF90 SE it's almost the same.

[lost ibex]

your pass expired

[grim urchin]

@rain atlas

[mental sonnet]

Star up new cars

[grim urchin]

There's no new car for this short season

Don't you understand that bit?

[mental sonnet]

yes of course

if you are a whale with all cars maxed , you can use tokens to buy the tier

[grim urchin]

What part of my question you understood even

I simply asked how someone will all the cars maxed complete the mission,
You simply saying whales aren't allowed to do so?

[mental sonnet]

yep , you should always have a car awaiting for star up mission , unlock mission and upgrade mission

[grim urchin]

I see now, dealing with a dumb guy here

[mental sonnet]

yeah , you asking a question that you can't even answer yourself

[grim urchin]

How I cant answer my question?

[mental sonnet]

you should save a car for mission as I said , it is from the asphalt 9 guide

[grim urchin]

What guide?

[mental sonnet]

lazy to talk with a bozo

[grim urchin]

Ye and I'm dealing with a GL sucker who thinks whatever they do is right

[steel ermine]

save cars will be a good choice as dark said

[grim urchin]

Ok then how will I pull out a star up car now
If GL are making these missions they should be aware of all possible conditions what if a player has all old cars max and nothing to star up
If they arent doing this then they don't check on their own missions
Thats how these ridiculous se's are made
You can only get 173 conditions and cant even get to stage 7 in sf90 se

[steel ermine]

yeah they should consider that before giving out season mission

[grim urchin]

They don't even check what they make

[steel ermine]

do you have 488evo/599xx/enzo/f8/sf90 maxed? As always gameloft p2w. they never revealed the game

[sleek crescent]

They still didn't fix the logic issue with the SF90? The one with YOU NEED THE CAR UNLOCKED FOR YOU TO GET THE CAR UNLOCKED?

[raven apex]

zizou#6341 has been warned

Reason: don't spam everywhere

[grave pawn]

NO it wasnt ! customer care checked my request and that is the answer: Thanks for getting back to us. I've checked our logs and it appears there was a one-time glitch and you indeed didn't receive the 50 tokens you were supposed to.
Don't worry, I can fix it.
I've sent them to your account and added a little extra as an apology.
Have fun playing!
Kind regards,
Anna
Gameloft Customer Care

[warped mirage]

I am shown the import part for the Dodge Viper ACR in the Legend Store, however I have had this car golden for about 2 years already! 🥴 😆 👎

[idle zephyr]

Guys what to do now

[fervent quarry]

Fix this absurd matchmaking. At first race in platinum league as 1463 rating and i already have 2 legend league players against me. Never mind that full gold league i was mostly against platinum league players.

[hearty ridge]

Same, so far I got no epic import part for the cars I have gold already but last week, got Huracan in the legend store as well and something that I had gold for a while already

[hybrid mist]

Still no MP pass

[steel minnow]

It should be in your store soon.

[tardy canyon]

Does anybody get Ferrari season over screen and A9 freezes then onwards!!

[hollow sundial]

Using Ferrari J50 for LP tasks and they are not counting, just finished several races in Rome and no jumps or destroyed objects counted

[sullen oxide]

Yeah since raging bull season I get that glitch.. Just restart the game

[daring blaze]

yes

[thick skiff]

yooo, my a9 has been lagging nonstop for the past 2 weeks

[dusty locust]

Almost everyone has been getting that issue, hasn't been fixed tho

[thick skiff]

welp

[frosty narwhal]

Sync issue. Permanently syncing. Both ms and steam version

@steel minnow

[subtle cobalt]

Losing time, tickets and rewards because of this.

[dusty locust]

You leaked your ip, u better post a new screenshot where you've censored it before some Hecker sees it (just saying...)

[lost ibex]

what the hacker gonna do? steal his 'asian movies'?

[dusty locust]

Idk, I just informed them.

[frosty narwhal]

Thanks bro. Didn't realize.

[dusty locust]

Ur welcome

[thorny charm]

Hey GameLoft where is Himalaya??? 30 Races no Himalaya

[stuck quarry]

Why you get 5 tokens? Is that advantage using different device?

[thorny charm]

@stuck quarry i am ready this is the last item

[stuck quarry]

kinda dont understand what you mean, quest? and yes i wont do this mission too, barely get Himalayas

[open flax]

Once you completed enough stages of the season pass you get rewarded with 5 tokens / goal achieved. Once all targets have been completed you'll get an additional reward (like 100 tokens or sth)

[stuck quarry]

Dont think so i ever got tokens by completing seasonal missions 😄 but thank you anyway 🙂

[naive radish]

they need to stop making MP conditions map specific, there's too many tracks in the pool already. Also win in MP is just brutal in general, not everyone is an alien that wins 90% of their games. So combine it with finding one specific zone and it takes tens if not hundreds of games to finish.

[wheat nexus]

Hey Gameloft, what's wrong with you guys??? Such nonsense over and over again.

[rain perch]

I just opened the game & yet all daily goals are showing as completed. 😱

7:40 AM IST is an odd time to reset the daily goals.

[trail oyster]

Since when did free tickets run out of ad refills? I did very few races and refilled barely any races and I cant watch anymore ads?

[rain perch]

Looks like servers are messed up again. Last night I got sync issues.

[hallow vigil]

What server?😄

[warped mirage]

restart the game, that's it 👍

[hearty ridge]

Experiencing lot of frame drops in the last couple of days

[heavy cradle]

gl, pls remove himalayas for finishing first with ferraris. not even can find a race in himalayas

[wheat nexus]

That stupid card just won't come. What the hell is this, Gameloft? Are you kidding me?

[humble condor]

i have a problem :)

the music and sound are broken

[humble condor]

pla help me :( @wraith ingot@lime swan

[steel minnow]

Hey there! Please open a Customer Care ticket using the in-game button

[cedar sun]

There's no 812 superfast in mp2 pool

[devout hazel]

Hello. A player in my club has had this problem since last night. He can no longer access the MY CLUB section. He can play MP, he can do anything else, but he cannot access MY CLUB.
He was also automatically put out of the club and obviously can no longer log in.
Have any of you had the same problem and solved it?

[dense sedge]

Conversation ID: #1778540
@steel minnow @rain atlas need your help guys with that stupid age restrictions

[trail oyster]

I did that, changed nothing at all

[limpid valley]

Ok what's this

Opponent safe after flipping

[dusty locust]

why arent there ads, ive restarted the game 3 times

[subtle crystal]

is it possible to transfer my android content to my windows content?

[humble turret]

Multiplayer (End of Season) Where are The "SuperFast"?

[hallow vigil]

Yes they are kidding most of us.😄

[limpid valley]

@rain atlas knockdown system is not working properly

Even landing on upon opponent with sw when opponent not on sw knocking us down

[hearty ridge]

This part is completely screwed up

[dusty locust]

True, I got knocked down by landing on someone

[hearty ridge]

Not only that bro, even got knocked when the opponent didn't touch me at all

[dusty locust]

wireless kd 😂

[prime belfry]

any update on this issue Conversation ID: #1761909 / Conversation ID: #1751384 ?

[stray zenith]

hi how i change mi account?

[hushed zinc]

Why is there some thing strange in the clash? I have the same race and same car both cars maxed but the other player gets way ahead and wins the race? Gamelost can you explain that?

[lost ibex]

it's called he's better than you

[hushed zinc]

no this is 2nd time it has happened

[warped mirage]

so they were better than you 2 times!🙂 Same like in Elite GP, all cars on the same level, but there are players they are simply better!

[rain atlas]

if you activate the "Xbox Live only" option you can't be inside a club

[unkempt hull]

@rain atlas @steel minnow Read these pls... my message can't be sent

[lost ibex]

threatning with uninstalling! oh no!!!

[unkempt hull]

Closed ticket id:- 1659779

[steel minnow]

The age restriction issue should be solved in the upcoming update

[unkempt hull]

Read the whole writings
Don't comment from half bro!
This is not threatening!
This is called my endless suffering
Why should I keep a useless game that will consume my 4 GB of ROM for no reason?

[warped lagoon]

Send an image of your government ID or any similar proof of image to Customer Care
I'm talking passports, student ID, government identity card, driver's license, anything

[unkempt hull]

U sure man?
Ok then

[warped lagoon]

Yes, annoyingly I've been locked out of MP features for over 6 weeks myself as well, logically it should be fixed with the next update, if we're lucky it should be deployed tomorrow

[unkempt hull]

I have but no work
It proves that my age is 16 yrs
Yes I have given a copy of my college examination admit card

[warped lagoon]

Mm, they can't do anything during this update because there is... some kind of technical issue with the game itself that prevents them from verifying our age manually - like okay I know bugs can slip by but I'm questioning why they don't just patch it on the spot, they literally have 3 months to get it done

Long story short try to reply again once you've updated your game client whenever the new version releases, if they don't reply, open a new ticket, and fingers crossed, it should work

[unkempt hull]

But I'm for 2 yrs bro!
I didn't know that discord has this thing and I didn't know how to contact CC
But I have now But its totally disappointing
I played DS3 and DS4 as a proof

[warped lagoon]

I've been here for even longer, March 2019, hell, I even wondered why they don't even offer any kind of compensation for making me wait 4 weeks - I'm missing GPs, Daily Tasks, MP, TLEs, Epics because they're incompetent

Here.

[steel minnow]

We'll try and set up something, rest assured

[lost ibex]

more like rest in peace

[unkempt hull]

It all started when I mistakenly put my age at four instead of fourteen by then
I tried uninstalling to remove my game data but it didn't work bruh

[warped lagoon]

Mine just appeared out of nowhere, opened the game as usual wanting to play MP similar to the day before that, and suddenly, bam
Could play MP when I was 14, cant play now that I'm 18

[warped lagoon]

No worries, Codin, um... no pressure, and thank you!

[unkempt hull]

Btw player id ccb2bb
I forgot
@steel minnow

[warped mirage]

Never ever for a stupid game. I'm pretty sure there are 100000 or more players in the game that lies about their age, gender or name. It's just a stupid GL rule and not important at all!

[unkempt hull]

According to EU convention, it is indeed an important part of the game...and u should understand

[dusty locust]

Why are the mp pack rewards 2 cards max instead of 4? Is it some kind of a glitch or they got nerfed?

[hushed zinc]

the whole game is a gllitch

[hushed zinc]

@steel minnow there are many other cars you can sell in the legend store. It does not have to be the same cars every 12hrs

[warped mirage]

If you always act accordingly, you should not be surprised about data misuse. Just because it's mandated by the EU convention doesn't mean it makes sense and your data is safe. Sometimes it is advisable to act according to one's own considerations and not to take over everything that is chewed up in front of one. 🤔 🙂 There is NO ID requirement, the operator of a website or game is only obliged to provide the age information. Anyone who puts an official document on the internet or sends it via the internet is, in my opinion, an idiot!

[unkempt hull]

But they say that my data will be strongly confidential and for any data insecurity, they should be held liable

[hexed stream]

I cant Load the game without VPN . i'm getting this Error Please Help

[warped mirage]

You've probably heard or read that data from companies (but also from private individuals) is stolen again and again. On the Darknet, you can buy (and then misuse) the data of millions of people. Identity theft is unfortunately commonplace. Common sense and more caution on the net is strongly advised. But do what you want.

[unkempt hull]

I guess we are a bit much terrified..
Companies like Gameloft aren't supposed to be that dishonest...
Anyways...

[warped mirage]

Whenever I start the game, I get a message about the new season. You are redirected to the Microsoft Store, only to see that the game is already installed. What a load of bollocks! 🤦‍♂️no update anywhere!

[random haven]

• MS Store dosent show the update of the game

[grave pawn]

where is update for windows plattfrom?

[bronze totem]

@rain atlas update ain't came on Microsoft store yet

[hearty ridge]

No update for windows so far?

[fluid cradle]

hi all have a problem

I can't enter the game because it asks me for the update but when I go to the store I can't find any updates

me too

have a steam

hahahahha

ok

[dense sedge]

so... GL helped or u still suffer with age restrictions?

[unkempt hull]

Still suffer,
They tell me that my problem will be solved by this update

[white plover]

why no update for windows

[frosty narwhal]

It is frustrating in multiplayer, as I use steam version. The lobbies are so empty that I get 1 player or no players. The season is about to end and I can't go up in the ratings.

[dense sedge]

met with this problem about 2 month ago, wrote a lot of tickets to CC, and they always say that "there's no customer care in your region"

[plain flare]

What happened with the Windows platform why is still not getting the update any explanation for that @steel minnow @rain atlas

[steel minnow]

Hey there! Unfortunately each platform has to approve the update, and some take longer than others. This is outside of our control. The wait should be over shortly

[plain flare]

Thank you for your response

[cedar heart]

will it be a compensation for windows player if the update comes late to us?

[solid ibex]

a p o l o g e m s

[earnest leaf]

Update us!

[viscid bough]

Is there any update on update?😜

[rain atlas]

the team is looking into this

[grave pawn]

no it seems getting an update for windows . needs us paying GL extra cash 🙂

[fervent escarp]

Update pass for 25$

[cedar heart]

we willl miss a lot of things if the update doesnt come soon

[sleek sail]

steam version is much better

[lost ibex]

This is why you don't leave updating in the last 2 days before new season

It is inside your control, put the update for approval 1 week before and nobody will miss anything

[sleek crescent]

no it's not, the game looks funny in steam, cars driving like in a rerun/replay or something

[grave pawn]

WARNING for GL admins! taking sleeping pills can cause delay in Update for Windows!🍻

[steel minnow]

Hey there! We have submitted the update for approval well in advance, this delay is not controllable by us I'm afraid

[grave pawn]

sure it is us players who did that!! GL gets a lot of money from us players, and windows players now have to wait for update, its only GLs fault. why they did not send the update earlier to MS store!?🧼

[cedar heart]

LP of Shame

[sleek sail]

idk what you're talking about but for me it plays much smoother than the windows store version, it also has 120fps option

[vestal mesa]

From when?

[sleek sail]

Maybe it came with the update yesterday, I wasnt aware in the past

[vestal mesa]

I got told it's not there and Steam version also misses ads

[sleek sail]

ads are useless nowadays anyway, you only get 4 per day

[vestal mesa]

Ah i see, good to know

I disagree (sadly), for f2p players like me they are a good way to get that 10 extra tickets and gas refill and extra cash etc etc

Otherwise i would have moved to Steam version aswell 😅

[sleek sail]

yeah I'm f2p aswell but since the last update you only get 4 ads on windows and that has ruined the game for me as I can't refill my cars

[grave pawn]

guys if i instal now A9 in steam, can i easily play with same account on both steam and windows? how do i do that! are there any GL typical dangers and bugs? i dont want to lose my account

[sleek sail]

Nope, I play on both. you just can't run them both at the same time

[grave pawn]

thx

[vestal mesa]

Hmm i only get 4ads for the free packs, but for gas refill and cash bonus it's same as before for me (dunno about tickets refill since no events to play for me)

[sharp pendant]

you need to connect it first

[vestal mesa]

Oh nice, you can do that? Would you mind explain me how?

[sharp pendant]

and to connect your Windows account with steam, you need to wait for the Update, because the connect code is only ingame.

[sleek sail]

yeah sure, you just login with your player id and that's it

[sharp pendant]

it looks like this after connecting 😄

[vestal mesa]

So i download Steam version as "new" account, then once in game there's Xbox login option?

[sleek sail]

I don't remember exactly because I did it on launch but it will give you the option to log in to an existing account

[sharp pendant]

i dont think, there is an XBOX login, in the bottom of the Screen, you can generate an Connect code, which you need to do on Xbox, to transfer your Data to Steam. (Connect them, that you have your account on both Platform

[vestal mesa]

So i generate on Microsoft version and then paste it on Steam version?

[sharp pendant]

correct

[sleek sail]

yes but you need the windows version to login first so you can't do it before the game is updated

[vestal mesa]

I am on windows version

[grave pawn]

i got code from my windows game from connect option! i started my steam version .went to connect and wrote that code ther!! IT SAYS code has used some where else??! is that joke?

[sharp pendant]

if you close the windows versin, the code gets invailed

[grave pawn]

so i open steam version as my windows version is stil active?

[sharp pendant]

yeah, and if you connect the windows with you steam, you get logged out of windows with the error "connect from other device"

[grave pawn]

i just want to play in steam -same acount i have in windows 🙂 why is it so complicated lol

[sharp pendant]

its just a code xD

[grave pawn]

now i can not even generate a code in windows 🙂

[sharp pendant]

Funny right

[sleek crescent]

lol ads are still valuable, you have them for car fuel reffil and for tickets.

[sleek sail]

except I can't because I don't get more than 4 ads daily

[sleek crescent]

on what platform?

[sleek sail]

windows, I used to get all of them but since the last update I only get 4

[sleek crescent]

lol

[grave pawn]

when i try now to play in windows. alarm comes up says i have to update to play! it brings me to MS store! but there is no update there! lol so i am in a loop there. and cant play. GL is an xxxxx

[cedar heart]

i think that now we should get some sort of compensation

[vestal mesa]

I just did it and it worked

But that 120fps is a lie, it's still locked at 60fps

And it feels a lot heavier/laggy than Microsoft version with same gfx settings

[sleek sail]

maybe your pc doesn't support it

[vestal mesa]

Also Lykan got sirens lmao

[vestal mesa]

It does (and it's applied and restarted), but as you can see on top right corner still 60fps

[sleek sail]

Idk lol maybe you need to add it to the steam launch options

[bitter urchin]

Asphalt 9 still doesn't display an update in the Microsoft Store.

[grave pawn]

have better grafiks in steam version BUT numbers on npc cars are vibrating wiered!

[vestal mesa]

Graphics are same, but game feels worse... it feels laggy, a lot heaver, not as responsive as Windows version

[sleek sail]

just gl things I guess

[grave pawn]

i have 120 fps now in steam and higher grafiks BUT as i wrote before numbers on NPC cars in career mode where dancing starnge lol

[sleek sail]

haven't tried career mode yet

[vestal mesa]

You panthers wild maddox?

[sleek sail]

yup

[vestal mesa]

Guess it's just me and you playing MP1 in Steam version... thanks for the knockdown on finish lane on the match before btw 😜

[sleek sail]

hahaha no way. allow it man I'm desperate for the zenvo bps I was 1925 rating on mp and now struggling

[vestal mesa]

I feel you, i think 99% of us desperate for Zenvo BPs here... 1yrs of playing still have to unlock it 😅

[sleek sail]

I'm 3 bps away from unlocking and I have to hope for the gl gods to give me bps in packs

[vestal mesa]

Lol, good luck then

[sharp pendant]

time for ow2 until it got fixed 😄

[mellow chasm]

there is no update a9 in MS store

also updated a9 android is fine

[hushed beacon]

yep not yet in asia

[steel minnow]

Yes, it will be updated soon

We are aware of this delay

before reporting an issue, please verify #🔥・hot-topics and #📰・game-news first, as major issues are usually announced there

[median rune]

why the delay that is the big question, can you answer that please !

[supple tusk]

Why the update is not available in ms store

[hushed beacon]

maybe it has to do with microsoft store but we need compensation for this delay on windows come on

[steel minnow]

The update was sent for release at the same time as all other platforms

[supple tusk]

Are all windows players facing this issue?

[hushed beacon]

XD devs are getting bombarded now

[steel minnow]

Yes, it's unavailable for all windows players right now

The team is actively investigating

[sleek sail]

Guys @steel minnow already explained that they already submitted the update long ago but hasn't been approved by microsoft yet, just download the steam version in the meantime

[supple tusk]

Ok

That's not fair

[steel minnow]

I understand the frustration, and the team is working hard to ensure it's released as soon as possible

It's certainly not our intention to delay a release on a platform

Thank you for your patience

[lost ibex]

update the game!

[supple tusk]

But can't

[vestal mesa]

@steel minnow just an info, i downloaded steam version and it runs/feels worse than Microsoft one... since it's a newer version, does it need updated GFX drivers to run best? It also has 120fps option but it's still locked at 60fps

[steel minnow]

I'll ask the team

[hushed beacon]

but after you click on it there is no update shown on microsoft store actually... for now it's delayed

[median rune]

sorry i made a mistake

[vestal mesa]

It's ok, we forgive you

[sharp pendant]

Just play some other games while the update is being delayed

[median rune]

there no game to play not since Dying Light 2 or far cry 6.

[sleek sail]

Update is out on windows store

[sharp pendant]

i saw

[vast ibex]

anyone else not seeing +4 fuels (lp holders)?

[inland heart]

I think we got new sound effects. It's supposed to sounds like screeching tires, but sound more like bullets flying across my face

[inland heart]

Just the +2 here

[vast ibex]

your good bro, +0 for me. hope they fix this fast

[worn silo]

game is not opening !!

[spring citrus]

Game crash after start a race

[stuck quarry]

my game stopped running after the update release

[worn silo]

yes!! it's not running !

[silk briar]

I installed the update on windows, but can't open the game anymore; Also restart computer, but still it doesn't open

[prisma aspen]

Same for my son. On my computer it's working (not fluently but it opens) but my son can't get access to the game at all.

[hushed zinc]

@steel minnow yea so i had purchased LP for this season the season has not ended but my LP pass is gone. Can you open a ticket for me on your side as this is a GL issue

[heavy cradle]

is that jaguar lp car has only one decal? or took mistakens

[stuck quarry]

game is crashing after opening

[rain atlas]

@spring citrus are you able to get a crash log?

[rain atlas]

@stuck quarry @brisk heart @prisma aspen what do you see when trying to access the game?

[lost ibex]

Charlie, can you confirm if this is the limit of storage or you can upgrade the wild card?

[stuck quarry]

nothing, it just does not open

[brave yarrow]

game doesnt open at all

[brisk heart]

It's fine for me actually

[spring shard]

Game is not opening after the update

[rain atlas]

Windows loading-crashing issues

let's post your details here ⏫

[stuck quarry]

@rain atlas i dont know my id and can't get it bc the game does not open

[rain atlas]

that's fine, please add all your other details

[sleek crescent]

same

I can't put my details in the thread

[silk briar]

Exactly same issue

[sleek crescent]

can't acces it