#🤖・android-issues

1 messages · Page 81 of 1

neat rover
#

How does that even relates to my issue? Issue is after the update and
Answer to your question is NO.
My device is Poco F1 and this is only device I used to sign in

trail sapphire
#

Bro I kept crash I tried it after this update...

Oh yeah it's OPPO A12

austere parcel
#

There's almost 1,5GB of data and game says there's nothing @vital radish @glossy vigil this is as annoying as it gets and this stupidity must be fixed

austere parcel
#

To those who suffer from the same problem, here's a workaround (from a f...abolous user of yours not even the devs):

  • delete the smaller .obb package in Asphalt obb file
  • run the game and let it download what you deleted
  • when it almost finished, turn off wifi and data so the download stops
  • close the game
  • save a copy of not finished .obb file somewhere
  • open the game and let it download the remaining data
    Now you have to replace that file with unfinished copy anytime you wanna play again. You still have to download some stuff everytime, but it's only a few MB, not GB of data
    If the game can't find game data or still stuck in "incomplete download" window, make a copy of obb file somewhere and reinstall the Asphalt9 app.

Hope it helps @neat rover @supple tide

#

Replacement package (.obb) and where it goes + what to replace it with before playing

vital radish
#

I haven't been able to shop so far

mellow sage
raw holly
#

@austere parcel When will the developer team fix the issue? It's in a big hurry.

mellow sage
hallow fiber
safe arch
#

Im also unable to buy The pass

#

Getting the same error message

toxic cypress
#

Cant buy legend pass either

unique pond
#

No legend pass

toxic cypress
#

É só no Brasil?

safe arch
#

tá com cara

stark flare
#

Remove this kind of ads please @glossy vigil @sturdy grail

vital radish
#

@glossy vigil no Brazilian can buy anything else in the game

torpid patrol
#

@vital radish eu sou de Portugal e também não consigo comprar

vital radish
#

@orchid tusk fix it please

vital radish
#

ein deutscher! hallöchen! in welchem club bist du?

hybrid granite
#

Hi @sturdy grail , i have a problem whith the game ,i can't send massge ,i cannot change my name he is steel driver3010 and i can't log in too can you please help me i have a good acc i do not want to my acc go
Andriod:10
Phone: redmi 9
Id : 37415d2
Thank you please help me

tidal field
#

The update has made a bad situation worse wrt. ads crashing the game - again and again it's the Lego ads that are killing what's left of the game's reputation 😦

#

Sit through a 30 second Lego ad, then this...

#

then hit reload, sit through another 30 second ad, fail to get reward again, hit reload and sit through another 30 second ad again, then the game freezes trying to deliver the reward - 1 minute 30 seconds of ads + no reward + a crashed game

tidal field
#

Lol so that's a red herring, no need to hit reload, can just click OK + 'X' then get the reward...sometimes...more often than not it kills the game hard

hallow fiber
#

@vital radish , @torpid patrol , troquem o idioma do jogo para inglês e faça a compra do passe, depois vocês podem voltar para o idioma português

vital radish
#

Ss

#

@hallow fiber compartilhei isso no face tbm

safe arch
#

Funcionou, obrigado!

neat rover
#

Still no response about this??? Not even a mention of this issue as we are aware of this issue???? Nothing?? It's been almost day @vital radish @orchid tusk

spiral aspen
neat rover
spiral aspen
neat rover
spiral aspen
neat rover
umbral turtle
spiral aspen
celest marlin
spiral aspen
#

does it slow then freeze

spiral aspen
neat rover
umbral turtle
umbral turtle
spiral aspen
#

Have you try to restart the phone, last night my device also freeze and lagging crazy, however, I found that some of other applications has trouble, launcher crash... after I restart the device, everything seem okay

austere parcel
umbral turtle
#

Yes

#

Could it be because I have little space

#

and i have 2 graphic modes default and high quality

spiral aspen
#

yes, could be this is issue, as far as I know, A9 need 300MB to 400MB space to cache game stuff, I guess as I show the cache on my device

vital radish
#

Thanks everyone for your reports. Kind reminder, that we won't be able to answer your questions, and this chat room is primarily to report an issue. For this purpose please remember:

✅ Always check the #🔥・hot-topics first;
✅ To report a new issue, please follow the steps from the pinned messages 📌
✅ If you know the answer - feel free to help other racers ⛑️ 🧰 🛠️
↪️ Need help? 🚨 For personal assistance or if you would like to get a personal answer, please follow the steps in the #👨💻-customer-care room;
❌ No off-topic discussions, please. Let's keep it clean ✨
❌ Do not place your feedback here as there is a separate space. Click here ▶️ #758350934983442473
❌ Please avoid spamming;

flag Thank you for your cooperation! 🤝

wise bone
charred tartan
#

Ads not working properly..the game stops responding

orchid tusk
#

@charred tartan does that happen when trying to skip the reward animation? if so, please try to not skip it

charred tartan
#

It happens after 1 ad..the next doesnot work and the game stops responding..and no i dont skip the animation

round fulcrum
#

Have a similar problem : ADS are well and don't make the game crash, but don't give the x3coins....

tough frost
#

Both Amazon prime ads don't work 9 out of 10 times

urban iris
#

Game is crashing after race stage 1 SE

urban iris
#

Game is very lagging after race mp

#

Oppo a71 2018

#

😡

#

Game crashed

warm crown
#

fix your server! Malaysia server doesn't have any events

#

my connection is fine, nothing to do with my connection

torn tundra
#

Remove Targa and NSX Bps from Mps it's Annoying especially when getting higher Leagues come on GL

round dove
#

Why i can't buy anything in Shop?

#

I'm Brazilian an have a good internet connectiin

shut cairn
#

I can't shop

bleak drum
#

Constant network status issues. Every time I play. I play in Switch also and Asphalt 8 on occasion, but rarely have issues like this. This is completely unplayable. Plus I'm using the internet just fine for other things so not sure why this is happening.

shut cairn
#

@glossy vigil I haven't been able to make any purchases at the store since yesterday. My ID 508c17 + Android + Samsung S20 Ultra

steel gull
#

F ur server GL 👍
Don't know how many times happen already.

vital radish
#

After i watched ads for 3x bonus it always shows that no ads available then i don't get the 3x bonus🤬 🤬 🤬 . please fix it

young kernel
#

Its same for me I get this and won't play

raw holly
lone geyser
#

Please fix the ad.

austere parcel
raw holly
#

@austere parcel Men, oh sorry I thought you were on the GL team.

austere parcel
#

😅 np it's fine, thanks for understanding

raw holly
supple tide
vital radish
#

Device Samsung galaxy s20 ultra 5g
Platform Android
Broadband speed 120mbps dn, 12mbps up
All other apps working correctly without fault.
Device cache, ads and soft reset done.

Issue, gameplay is lagging and pixilated ( no surprise )
Camera changing without warning mid race
Camera watchback not working in Freeview mode
Game is freezing screen in menu, gameplay and on ads

rapid knoll
charred tartan
#

Can you guys fix the connection issue...its becoming a pain..😕😕

thick beacon
#

got this 2 time today
please fix this issues

celest marlin
#

Fix this, so frustrating

vital radish
#

Fix this, it's so annoying

raw holly
#

Hey, are you kidding us already? You better fix your game. You still have some problems our patience is overflowing and immediately!!!!

lethal igloo
#

Anyone having trouble with purchasing?

harsh marsh
#

is there any way to disable in-menu popup ads? I get this every 30s since today

#

I don't think this has even been through QA as nobody would be able to stand it

vital radish
lethal igloo
#

@vital radish Disastrous rollout

vital radish
#

yes🥲

deft axle
#

The vinyl of Murcielago has been Bug BUG B-U-G BUGGED

umbral turtle
#

mad Fix ads

spiral aspen
urban iris
#

Game is lagging freezing 0:00:100 +10 second after race please fix

covert crater
#

I have s20+ the game is lagging for me

modern sluice
#

A lot of poor connection issue is being faced by me in frequent multiplayer races after the latest update.
P.S. Race continues after the finish line till my position reaches last :/

minor dome
#

Please get rid of this advert, it doesn't work, everything else is fine

vital radish
#

Something is not right with the Special Event.

After finishing the race in Day 2 (April 10) in Pagani Imola SE, this comes out.

minor dome
prime frigate
young kernel
#

Same for me very bad gameloft get rid of that advert

minor dome
abstract oracle
abstract oracle
#

Though I've heard of a few server issues on these channels, but they did not provide their region

steel gull
#

DO something GL!!

abstract oracle
#

So far I didn't get any of those, are they a visual bug?

#

probably not

young kernel
#

The adds not working how to delete the adds on Google

abstract oracle
#

Google account > data & personalization > Ad personalizations

#

Now this might not work for every account

#

Depends if you have the option on, and on your country

young kernel
#

I think I'll let gameloft sort it

abstract oracle
#

Yeah, I've been checking these channels for the last couple days and the amount of issues stares

young kernel
#

Not its very laggy

abstract oracle
#

But it's weird how most of the time I don't face these

young kernel
#

Just that 1 add

abstract oracle
#

Two

young kernel
#

I do adds to get more credits

abstract oracle
#

I've got a crossword ad that I wasn't able to close p_catuh

jaunty coyote
#

Did you'll fix the exclamation ❗ mark bug

rare schooner
#

I'm trying to be so so polite here and not toxic. Dear gameloft devs. Fix this fast. I can't play the game its always like this. Install uninstall. Device: Realms C3. Fix this fast. Duh -_-*

#

This game will probably dead soon if you're not fixing this problem

lapis geyser
#

Anyone else often losing sound after the italian season update ?

wintry grail
#

Every alternate race this error comes up 🤢 😓

rare schooner
brittle willow
marble cedarBOT
#
mirazislam2742#7786 has been warned

Reason: Bad word usage

brittle willow
#

Help

abstract oracle
#

Please, we are aware of the server issues affecting multiplayer —
The issue won't be reviewed until monday, so playing mp is up to you.

abstract oracle
mortal frost
#

When scrolling through the SE Event, the scroll wasn't detected BUT slighty touching the 50 tks skip, the game took 50 tks. Pls return those 50 tks! And finally implement a confirmation button before it just takes the tokens! Who in his right mind with a level 18 garage would spend 50 tks on a pack? Stoopid tokens trap! Pass it on pls...happened again = 100! Wooow 😂 👎

covert crater
#

My game is so laggy and the frames drop so bad
My device is s20+

#

Please fix this issue before GP or something important starts

frail pier
#

I got bug at view cars

sharp oar
#

Fix that!
I have a very good connection and it had never happened to me after the update

vital radish
#

Device : Samsung Galaxy s20 ultra 5g
Platform: Android
12gb ram 128gb + 128gb storage, free 200gb+
Download speed: 120mbps
Upload speed: 12mbps
Other apps: no issues
Asphalt 9 legends: Never-ending faults, patch notes with more holes than a rusty bucket, Hot fixes so hot you get frost bite,
Development team ...... to busy spending money to care about an ESL level game and those of us who actually care to play at a high level ( as high as possible given the games utter unreliability at every turn)

The Fix; Employ the games creators who actually give a F>( k about the games playability as a reason for pride!

Solution; sold to Vivendi through Gameloft and creators paid off and packed off.....

Result, a once immersive and thrilling game reduced to a quickly becoming jurassic pile of CCC RAP!!

rare schooner
safe phoenix
#

@sturdy grail @glossy vigil I'm randomly getting still image ads from amazon that doesn't reward anything.

vital radish
neat rover
#

Any update on this issue???? @sturdy grail @orchid tusk

vital radish
neat rover
#

This is where we got stuck from last 2 days

dusty wind
#

There is a man under my car

round fulcrum
#

Guys please fix this SFR as that doesn't give the bonus credits...

brittle willow
#

You won't fix this ?

tidal field
#

Lol @ the Pagani Special Event - races are finishing half way through the race, Nitros and Shockwaves aren't recognised

#

I'm honestly at a loss how each update is getting progressively worse

urban iris
#

Fix ads

#

Also I got nothing rewards for ads

river basin
#

You really need to overhaul all the touchdrive routes for faster players, I'm getting smashed on a lot of ramps pulling me into the scenes, especially himalayas, it's a constant problem now players with td can be nearly as fast as manual so please do something about it

river basin
honest plover
river basin
#

Have you both done exactly the same missions?

#

Strange that then, maybe somehow you got more than he did

abstract oracle
#

Okay, anybody still facing the .obb data issue after downloading? Please @ me

neat rover
abstract oracle
#

Alright, can you check something?

#

Does the app has storage permissions?

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And how heavy is the .obb?

neat rover
#

Yes I did which is denied when I first time checked it after downloading but still I was able to play then I allowed through the settings still no solution @abstract oracle

abstract oracle
#

Sadge seems like it's the datas fault

#

Actually, since when data is separately downloaded?

neat rover
abstract oracle
#

Every single time I have downloaded from playstore both app and data were downloaded

neat rover
abstract oracle
neat rover
#

Exact same problem for lot of users and it's been more than 2 days and they don't care anymore

abstract oracle
#

Could it be that they decided to change the .obb download to in game only on this update? That's the reason I can think of

#

bro no idea

#

Might try this downloading the game on my old phone, will try different methods to see what's messing up

neat rover
#

It is not for all devices so it might work in different device

brittle willow
#

Kill me lol

austere parcel
abstract oracle
#

That's what I meant, something that has to do with data download is mesding up

austere parcel
#

But, I meant complete opposite

abstract oracle
grizzled badger
#

Ads not available not after running ads for 30 sec , ryt before getting 3x reward is cheating

#

Game is making us play the ad just to tell us that we xannot be rewarded

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This was working fine before Italian season start on thursday

young kernel
#

Ye done the x3 and never got it

vital radish
#

Yes now it's too much fix this bug

vital radish
#

its happien to me and i delete the game cash and now my game works fine

vital radish
#

Fixed this Lazy Dev

stark flare
# grizzled badger

That isn't the only problem
The triple your credits now screen still has the watch ad even if there isn't any ads available causing the game to be in a infinite loop of loading the ad

#

(To try that get a adblocker)

grizzled badger
#

True, it is broken completely

vital radish
#

i lost 20 point cuz your server
and my connection is fine:smiling_face_with_tear:

tidal field
#

Hello my fellow glitchers - I can't figure if their servers are down again or if it's just another botched update? They've broken Imola Special Event progression as the conditions don't sync with their server and stuck looping on the screen below👇

#

Thinking it has to be yet another glitch, you can see 2 different 'Connecting to the server' graphics overlaid over each other and the text is messed lol

#

1st Special Event I've been able to participate in after finally winning the car raffle after a year of game time and they've broken it 😅

worthy trellis
#

Something is seriously wrong with the current MPs. Small lobbies in both, like 3-5 cars every race.

#

It's not like I'm top 100 either

tidal field
#

Hmm looking at the bigger picture, I think the downward spiral the game is taking with each update is probably due to Gameloft studios closing all over the world since Vivendi bought them.

#

Gameloft are being shut down😕

true wigeon
#

Phone : Xiaomi Mi A2 Lite
System : Android 9
Problem : Fix this, I can't play multiplayer because it says no opponent were found.....

vital radish
spiral aspen
vital radish
umbral turtle
#

Please fix mad

vital radish
urban iris
#

What's wrong?

#

Also chat notification is not working

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after update

onyx totem
#

Connection failure. GL team please increase server capacity and do something like kernal patching services upgradation and optimization. Tell your DevOps team to do some work instead of lazing around and filling their pockets..

umbral turtle
#

Fix servers

onyx totem
onyx totem
vital radish
#

@sturdy grail, where are the key packs for ATS Automobili Corsa RRTurbo?

It was available up for grabs but now, it disappeared? 🤨

onyx totem
#

They want our kidney so they can have if on sale. Maybe our kidneys can be sold for $1 Million

raw holly
#

What??? Where's the special? Where are the positions? GL hahaha That's no longer possible.

wise bone
#

Something is clearly wrong

raw holly
marble cedarBOT
#
Donline#5986 has been warned

Reason: Use issues channels only for reporting, thanks.

naive bison
#

Game keeps showing me one time the Imola special event, one time the SC18 GP.

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When I first opened today I had only the SC18 grand prix, now I have only the Imola special event

supple tide
#

😂😂😂

shut cairn
#

I can't play 😡

marble cedarBOT
#
CZS™Adr€Nalin#0148 has been warned

Reason: Bad word usage

#
CZS™Adr€Nalin#0148 has been warned

Reason: Bypassing swear-word filters

sleek hill
#

Just disappeared lmao

shut cairn
#

@raw holly how can i solve this problem

raw holly
#

@shut cairn No, the Grand Prix has been cancelled again 🤣🤣

shut cairn
#

🤔🤔😯😯
strange!! But why did they activate and then deactivate ??

tidal jolt
urban iris
onyx totem
#

Fix this.. Plezzzz #*#^##&#^#^

onyx totem
earnest magnet
storm gale
#

They ruined the game 🤬🤬🤬

#

I will play other game online 🤬🤬

vital radish
#

9 consecutive x3 BPs buying the Corsa packs. I think the game is broken. 😡

storm gale
#

Only 3bps per 5packs

fossil edge
#

3 car hunt riot in top 25% but i didnt get any epic card....im so disapointment with this game

#

all the game is turning p2w

vital radish
# shut cairn

hey do you know how to clear app cash? am sure its well helps you cause i have same your issue and i clear data cash for a9 and my game is works fine right now!

#

go to setting» app» a9»storge» cache
all android players: its may helps you

shut cairn
#

@ alghala74 Ok I will test this option

onyx totem
#

Fix the server

vital radish
shut cairn
#

I already cleared the Cache, however how can I fix the Server?

onyx totem
onyx totem
#

I already did that. GL currently has no decency to increase system level resources. Hence facing these bugs, I don't know who is more pathetic us users or their team. I'm thinking to write official article on this issue. So things can be highlighted and some serious action can be taken.

glacial dock
#

i just went into a race, ad popped up and i couldnt close it, had to restart my game and i lost points, which meant i was actually in the race and came last. happened twice in 5 minutes

storm gale
#

GL need a new team and a new server 😅🤣🤣

vital radish
unique pond
#

It's not fair, people who take the key on packs and others don't have same packs on the shop

bitter agate
#

please fix the ad system, before the Italy update they were going fine, now they are too weird and bugged

umbral turtle
#

Normal day in A9 MP

valid atlas
#

@warm copper

warm copper
neat rover
#

@valid atlas same problem here still no response from the Gameloft

#

I am facing this issue from the day update was rolled out I missing all the events because of this and they asked me to contact cc and they are not responding at all

valid atlas
#

HUHH THAT not GOING good man

neat rover
valid atlas
austere parcel
tidal jolt
#

I got this add after launching my race. I can't press the cross, I loose 1 fuel mad 🤦‍♂️

vital radish
#

I want to transfer my progress front Android time IOS... what details are needed to make that transfer...

vital radish
dense hollow
#

@vital radish it's possible

vital radish
#

؟

#

Is there any other way??

vital radish
vital radish
dense hollow
#

Transferring account from Android to iOS

vital radish
#

k why you mention me i already said its possible😅

dense hollow
vital radish
#

@dense hollow look am not really good in english i dont know what the deffrint between imposible and possible i think all of them mean its cant happien🙃

dense hollow
#

@vital radish You just need to contact customer care to transfer your account from one platform to another

minor vector
#

CC is not answering to my issues, how much does it take to answer usually???

spring shale
#

hihihi Kiradax

#

Usually they take some time to reply 😅 be patient

trim radish
#

how do i solve this

#

@evryone

minor vector
spring shale
sturdy grail
neat rover
#

@sturdy grail what about this issue?
Are u guys going to release Any hot fix or not? It has been more than 3 days and I am missing the events just give me an answer that are u guys going to fix this or not? Don't ask me get in touch with CC after the automated reply there was no response after that

shut cairn
#

@ alghala74 Can help. I'm having the same problem as yesterday. already cleaned cash and even so when playing MP it gets slow and even crashes a little

#

@vital radish

covert crater
#

@sturdy grail I need help
I have s20+ and my game is lagging so bad

vital radish
shut cairn
#

@vital radish Do you know how I can change the server?

vital radish
shut cairn
#

@vital radish Okay, I'll do it.

vital radish
#

@bleak kindle DM me It is important i want tell you something!

vital radish
#

Oww manpleading

#

some of my chat with cc but withot any answer🗿

vital radish
#

bruh

echo herald
#

I am getting a black screen after playing ads whether for refuel, tickets, or free pack ads. I have to force close the app and reboot. For tickets, I get the ticket, but for refuel, no change in refueling time. It happens with any ads

weary wharf
#

Bug pop up twice and stuck

cursive grove
#

The car for esl 2 is not regulated like in first event

next oak
#

ESL mobile event's car upgrades doesn't regulated properly

vital radish
#

it doesnt regulated for me in the two esl event 🥲

river ginkgo
#

Its normal for me tho

vital radish
earnest magnet
#

@glossy vigil How can I enter the Grand Prix when it starts and where will it notify the GP

vital radish
#

@glossy vigil could you or someone please explain what the f___ is going on with the android version of the game? I think we deserve answers, especially when our money is involved

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Or in other words, product offered is not what was sold.... explain

fossil edge
#

hi for some moment in some races when i press the dash button it not response. is there a bug with this function? i play using td. thanks

glossy vigil
raw holly
#

@glossy vigil I've been looking for people around me for three years. Why am I not showing up? I'm not the only one.

raw holly
#

@vital radish You think I'm stupid and my GPS's off? 🤣

raw holly
#

@vital radish Does it work for you?

orchid tusk
#

@raw holly that feature is not active at this time, I'm afraid

young kernel
#

Ye Charlie when you think gp is come on

raw holly
#

@orchid tusk It has not been active since the game was released. Where can I report a problem for developers to fix?

wraith oriole
#

Why are emojis disabled for me

orchid tusk
orchid tusk
young kernel
#

Ok thanks

wraith oriole
#

@orchid tusk are emojis disabled

raw holly
#

@orchid tusk Thanks for the information, it's sad that no one's been doing anything about it for so long.

orchid tusk
fossil edge
#

hi GL TEam, hi for some moment in some races when i press the dash button it not response. is there a bug with this function? i play using td. thanks

#

@orchid tusk ?

earnest orbit
nova hatch
#

The Free camera mode broken at least since 2 last updates

earnest orbit
cursive grove
#

Fix ur potato servers please

#

My connection was completely stable

#

30mbps is definitely enough

neat rover
neat rover
# earnest orbit

@orchid tusk do u see this now? Many people have this issue and no response till now

onyx totem
#

Waaaary Goood @&$;÷$(×$&'j GL Team

lone geyser
#

please

brittle willow
#

After all this time .. it hasn't got fixed ... Yeah this game has some serious problems ... Who was saying someday ago that they were on weekends and for that reason play mp with their own risk ? Are developers on weekend this time around too ? @abstract oracle

abstract oracle
#

Devs are still working on this issue, people from all platforms and many countries are still affected @brittle willow.

#

Also, just asking becauseI only got it a few times

#

When you get this error, do you get like kicked from the race?

#

Like when you get -20, no matter the position

#

I've heard that it's not always like that, you could end up on 3-1st and earn points but what the mp end screen displays is "connection error"

brittle willow
#

No I got it like 20 around times from start of the update ... May be more not less ... No not kicked ... Got podium place and this happened either 1 or 2 or 3 position .. you will get more chance of this happening

abstract oracle
#

But did you check your season points after the race? If they increased or decreased

brittle willow
#

Yeah restarted game twice ... After this ... No change in points ... No plus or minus

young kernel
#

Me nothing not been disconnected yet

abstract oracle
#

As I said, it affects certain regions and in different ways, hopefully will be fixed soon.

lone geyser
#

again...

vital radish
#

@abstract oracle how long until we're able to use S class elite cars without the game becoming ping pong? Whrn will Gameloft A9 division actually make announcements regarding the errors with gameplay and a reasonable expectation of repair/fix

abstract oracle
umbral turtle
#

İd f0e90fc

umbral turtle
rich crown
#

Sometimes when I open Ad packs and have watched the ad, the reward shows up a 2nd time after pressing Next button but I can't press it this time. Only restart game helps. Player-ID: e94984

orchid tusk
#

@cursive grove @onyx totem @lone geyser @brittle willow Please share your player ID, device and country

lone geyser
#

ID 2b93176

#

device,galaxy a90,Korea

cursive grove
umbral turtle
#

For some reason the support doesn't tell me anything after I type in my email address. Why is that?

river ginkgo
celest marlin
brittle willow
vital radish
#

ID: d822ced
country: ksa
device: galaxy s6 edge

brittle willow
#

Can't play mp anymore ... Someone help

abstract oracle
#

[Connection issues] Following information will be required: - When/where/how it happens?

  • Connection type,
  • Your city, country or and internet/mobile provider

(optional)

  • Your player ID.
    @brittle willow & @vital radish
orchid tusk
ripe turtle
#

Connection error randomly after end of MP races
Country : India
Device : Redmi note 8 pro
Internet provider : Aliiance Broadband
Player ID : b7c5

main tulip
#

Germany
Samsumg S20 Ultra
ID - 29647

slim knoll
#

Country: Philippines
Device: realme 6
ID: 4bf00e1

fading geode
#

Country: Brazil
Device: Galaxy S10 Lite
ID: ed511

silk ferry
#

Yesterday I rejoined the game but today I can't see the grand prix on the se screen it's been hours of launch and I refreshed twice.
DEVICE - Honor 9 lite
COUNTRY - India
ID - 3ff210e

plush hedge
#

DEVICE - REALME c3
County - russian federation
Id - 451cbb9

onyx totem
cursive grove
#

I cant see the GP even there is the message in the inbox which definitely days it starts on 15th

strong mountain
#
  • Player ID: 54fde5
  • Device model: Xiaomi Redmi Note 8 Pro
  • Country: Brazil
celest marlin
#

Player ID-58a5398
Device- Motorola one fusion plus
Country-India

cursive grove
#

Looks like cc having work now😂

vital radish
#

Player ID-53e5d7
Device- Realme X3
Country-India

covert quarry
#

Players ID :f2206
Device : xiaomi mi9
Country : brazil

vital radish
#

Player ID -----> 57fe9ec
Device --------> Oneplus 7T
Country -------> India

narrow moat
raw holly
#

@narrow moat Add devices and pleyer IDs and countries

#

Player ID - e5402
Divice- BKL - L09 (Honor view 10)
Country - Czech republic

vital radish
#

It's a common issue that occurs to most players from all over the world. I don't think the type of connection or the country has anything to do with the issue.. i think its the update

umbral turtle
#

ID: f0e90fc
Device: Xiaomi redmi 8A
Country: Turkey

vital radish
earnest orbit
#

Player ID: 7348f
Device : Xiaomi POCO M2 Pro
Country : India

charred tartan
#

ID : 2a07d
Device: Samsung Galaxy Note 9
Country: Uk

rare wind
#

Player ID : 7af415d
Device : Huawei P20
Country : France

narrow moat
#

ID 40d624d, Huawei P30, Czech republic

uncut mica
#

I'm also getting this connection error
ID 04ad167 ,device Samsung Galaxy M21 , India please fix this I'm being scammed a lot of times

ancient marsh
#

Player ID : 8562137
Device : POCO X2
Country : INDIA

vital radish
#

Connection issues:, shanghai, osaka and nevada + when finishing 1st loss of game Connection????
Using S class Elite cars
Vehicle doesn't respond to input and servers are causing unrealistic behaviour resulting in either failure and complete loss of speed or being somewhere completely different to where I was going.
This is in multiplayer 1 and 2, it is nothing to do with my broadband or provider.
No grandprix event in game either!
Country; United Kingdom
My Player : ID 0e4c237
Platform: Android
Device : Samsung Galaxy s20 ultra 5g 256gb exynos
Opinion: long suffering players of Asphalt 9 need answers, we're giving you the information you ask of us. Why won't you give us open discussions with realistic time frames for fixes to all these faults? Faults which are becoming more and more frequent without any apology or explanation @orchid tusk

mellow dune
#

I won it 3 times but i cant anymore with this error. Please fix it.

rain basalt
#

Id:31f104b
Device : Samsung Galaxy M51
Country: India
Please fix this issue lost a lot of points in both MPs also could not make rep points

vital radish
#

ID: deb112
Device: Samsung S10 lite
Country: Czech republic

fickle matrix
#

İd:aef86b
Device:xiaomi poco x3
Country Turkey
Note:i have connection problem at mp's and i cant watch ads for car refill and ticket.

past grotto
#

I'm tired of loosing like this...! 😒

void rune
#

With 3 missions in Legend Pass related to Multiplayer races, getting this error becomes more and more frustrating.

vital radish
#

Happened 20-30 times now
18bc249
Galaxy s10
Sweden
Good connection on wifi

vital radish
weary locust
#

Pathetic as usual. Probably next update this fix.

ripe tapir
#

Id: 6cb2b
Device: Xiaomi Mi 9T
Country: Ecuador

vital radish
#

am still getting random credits in random times a day but i dont know from where😕

#

i didnt even watching ads or doing anything to get it its happien without any reason many times a day😳

celest marlin
#

Eh it just benefits you

solid pawn
#

Id:131757
Device: OnePlus 8T
Country: India
@glossy vigil This happened many times when I came in top 3 .
Please fix this

worthy trellis
#

Watching ads to refill tickets do nothing

worthy trellis
static pecan
#

@glossy vigil Game is not compatible with poco X3 pro which I bought recently

proud thunder
#

ID: 1ff8
Device : OnePlus 8
Country : India

vital radish
cursive grove
#

Update

vital radish
cursive grove
#

I got one

urban iris
#

What's wrong with big size update 1.6gb @orchid tusk ?

vital radish
#

Where is new update..??

#

ID: deb112
Device: Samsung Galaxy S10 lite
Country: Czech republic

#

SC18 GP please..

#

Finally fix bugs?

brittle willow
#

After the update ...

brittle willow
undone lake
#
  • Player ID : 6279db
  • Device model : Realme X2 Pro
  • Country : India

@orchid tusk

rancid grotto
#

Why are you giving us too much low milestones points in mp2 and then expect that we'll be able to collect all of them, do you even think before implementing something in game?

high crow
#

Error occurred while trying to connect Facebook

onyx viper
#

Asphalt 9 not available for Poco X3 Pro

supple plover
#

Fix your damn game. It's like total lag fest on SD636 3GB ram. Last 2 updates have made the game totally unplayable. It use to lag a bit but nothing game breaking. Now even credit heist event is where picture freeze up for 20 seconds then moves a bit like few frames then back to picture freeze for 20 seconds or so

#

Basically every race that dont have AI the game is playable but when there is AI it's a total lag fest to a point it's not playable at all. I dont think in these conditions i can even play mp as it would not make sense to even try. What have you done to the game with past 2 updates that have messed up the game so much ?

jaunty ridge
onyx viper
#

Please give me a solution for Poco X3 Pro

hybrid granite
#

Id

#

Device redmi 9

#

Country algeria

vital radish
onyx viper
dense adder
#

I deleted and reinstalled the game but still no GP
what the?

vital radish
#

It work for me..

rich crown
#

Earth Day MP shows wrong content in Epic Import Parts Pack, I hope it's just a visual bug. Player id e94984

river ginkgo
#

Why i still dont have the SC18 GP?

urban iris
#

@river ginkgo did update?

river ginkgo
#

Oh

#

Not yet

urban iris
#

@river ginkgo update the game please

river ginkgo
#

Im updating rn

urban iris
#

👍

river ginkgo
#

Im stuck at 100% what

urban iris
river ginkgo
#

Wdym?

vital radish
#

Please fix this

shell plover
#

ID:3160346
Device:huawei p40
Country:Czech republic

storm gale
#

New update, new problems

#

Worthless GL team 🤦‍♂️

narrow moat
#

Is There any issue with new messages notifications in ingame chat???

raw holly
#

there is no notification of in-game chat as well. 😏🤣

fluid spear
#

My phone poco c3 is not supporting the app. It was supporting before i could even set it on the max graphics. But now i cant even play it. Pls Bring the support of poco c3.

#

Pls help me with is probelm i have sent many issues in asphalt 9 gmail too

supple tide
#

ID 8483d98
Huawei nova 5t
Czech Republic

vital radish
#

For the connection issues, please also mention your game version (which can be checked from the game settings).
If you're still playing in 2.8.3a, please try to install the update that is already available in the store, as you should have less connection issues with 2.8.4a.
I hope this could help.

#

Does anybody know why am I know able to make a purchase? I literally can't make a purchase with any of my emails. It always shows this Error(The item is not available in your country) on Google Play.

#

Even though the Currency and the country where I live both match.

#

Whenever I get this Error, Google asks for documentation and then closes my payments profile even when I give them the proper details. I've lost $20 already trying to make a $10 purchase.

hallow fiber
#

Same problem here after Italian update. This happens randomly. It occurs even with a stable internet connection.
Note: I have already upgraded to version 2.8.4a

vital radish
#

Id: 0e4c237
Platform: Android
Country: United Kingdom
Device: Samsung galaxy s20 ultra 5g 256gb exynos

Issues: multiplayer lagging even after updating, command input isn't working properly, physics Issues with servers randomly changing my direction and/or tricks performed.
Camera is still causing major issues with it changing from action( my preferred option) to steady, close,fixed throughout the race
I never get any answers from support

vital radish
#

Sometimes the ads don't give me rewards after I watch the whole ads

ID: ff47ee4
Plataform: Android
Country: Brazil
Device: Samsung Galaxy A01

autumn yarrow
high crow
#

Is anyone facing problems connecting to Facebook account

vital radish
harsh marsh
#

please fix the ads or remove them, it's the 3rd day when the ad packs, triple credit or cooldown ads don't return any rewards after watchiing them

#

moreover, it counts them as watched, so I can only get 1 card per day instead of 4 and similar behavior for the other ads

#

but the in-menu popup ads without any reward seem to be working just fine and showing even more often 😐

#

just after I wrote this, I tested again, got to watch 3 ads for the free pack and 2 ads for the car cooldown; none of them gave any reward. Please send a memo if ad watching also has a 'chance' like the other gambling stuff

bitter agate
#

I also have a problem with the ads, it takes a long time to show the reward or even does not show it until after restarting the game

#

Which by the way, it also makes me quite angry that there are times when the ads do not work, or the error that the ad cannot be displayed or when it is finished watching it does not give the extra credits, or decrease the fuel refill time

torn oyster
#

Please Fix Free Cam!

#

Why is this taking so long?

vital radish
#

Freeze after ad watching

gentle trench
#

Game always crashes when i'm trying to do credit heists, wth is happening

spiral aspen
high crow
neat rover
spiral aspen
umbral turtle
#

@neat rover

neat rover
vital radish
#

Uhh, my game lag in MP, and Events after Hotfix

#

Pls fix

umbral turtle
#

4file 1.49 and 600 MB delete

neat rover
#

@umbral turtle lol u got me wrong let me explain what's happening with this game
When I downloaded the game from play store it has downloaded the full data of 2.2 GB but the download was finished I ended with that error on screen but apk was installed without obb so I opened the game downloaded the obb file through game and game is working now
No duplicate obb files in my device

umbral turtle
#

I encountered this problem too

urban iris
#

Seriously very lagging u.s midwest after gp race

#

and game crashed 😒

#

Oppo a71 2018

tidal jolt
#

Can't click on the cross 🤦‍♂️🤦‍♂️🤦‍♂️

shut cairn
#

Hey guys.
Can someone help me.
At the GP you have already completed all the first tokens, but do not let others access even with a score

tough violet
cursive grove
#

I was first and this happened

#

It said I have a bad connection out of nothing

#

And for literally no reason

torn tundra
#

Why can't I seen ads even with this update come on Gameloft

burnt burrow
#

Hi I am from Pakistan, facing a glitch in multiplayer races, got down loosing from rack 40000 to 75000.
As I start multiplayer I receives a message that I or other have poor connection/s, than after a while even when I am at any position cars start dropping in front of me with signal logos, if I am at 1st or 2nd position as race get end it shows race progress 99% but race don't get end and soon I came to know that I have lost my top position during race and got last.
I am using android Samsung Galaxy Note 10+.
Please help to resolve the matter, same issue was faced by my cousin in iOS a week ago and resolved!

bitter agate
rancid grotto
#

Game is lagging on my phone, too much fps drops, unstable low fps with weird physicshappening coz of it, guess the game is not optimised for my phone.
Id: 44961a
Platform: android
Device: Samsung galaxy s21 ultra
Model: Sm-g998b/ds

vital radish
#

Qq all 👋

rain basalt
#

After seeing ads credits are not adding
Id:31f104b
Platform: Android
Device :Samsung Galaxy m51

vital radish
#

my conn is good
i've join but no racer with me and thats what happien!

vital radish
#

Too many lags and crashes of games, even more than the problems i have already reported since december.
Id : f46631
Plateform : Android
Phone : Samsung Galaxy S20

tidal field
#

When the game's crashing/freezing while watching 'Skip' ads for refuelling, you can eliminate the game crash by closing the 'Fast Forward!' window (red 'X') each time after receiving your refuel

#

So 'Skip' > 'Watch Ad' > Receive refuel > Click Red 'X' to close window > Then repeat process > 'Skip' etc.

#

Much more reliable receiving of rewards and stops the game crashing, this is on a Samsung S9+

brittle willow
#

Connection error is fixed for me ... Thanks gameloft.

harsh marsh
#

I got a popup ad just before the start of a race. The ad could not be closed, I had to force close the app. Obviously points and fuel were lost. Ads locking up the app happens daily for me, whther unwanted popups or the requested ones. Please fix your ad system!

urban iris
#

Also I got nothing ads rewards 😡

#

please fix this

high crow
#

gl customer support is the worstest

torn tundra
#

No ads since last update and this update still unable to watch ads please fix

Platform android 10
Devise Poco X3 NFC

high crow
#

lost my game data kindly help me out please

#

couldn't log into facebook also

#

android mi note 5 pro

vital radish
#

I am not able to play the ads at all? Why? I live in India and I know a lot of ads are there.....please reply to me immediately

#

Device: Samsung M30s
Android 11

vital radish
#

I don't get the rewards everytime after watching the ads

#

Pls. fix

vital radish
#

am still reciveing credits from nowhere🤔

vital radish
safe meadow
# vital radish Too many lags and crashes of games, even more than the problems i have already r...

if you are using Android 11, condolences with you, there are a ton error with this android version which make our phone lag, slow, try this solutions, hope it reduces the problem: https://thecellguide.com/galaxy-s20-keeps-lagging-57223

autumn yarrow
umbral turtle
safe meadow
# umbral turtle

I met this error too, just turn off the warning, I met this error because I click watch ads button so fast 😂 , nothing affected to the next ads

earnest folio
#

So with the short ads we sometimes get our rewards pop up later random, or later after seeing a couple ads. Looks like it is fixed, but now we see "synchronizing with server" message for 53 seconds (not inc. add time), after adds (both the short add and long adds too). How is this better?

harsh marsh
#

is anyone else getting random popup ads in the menu evey 30 seconds or so? I'm having this since days now

river basin
#

What's going on since the update a9? My phone has been running super hot and lagging ever since the update, sort it out please cause it's making me not want to play. And yes it only started after the update

fossil edge
#

hi, there is an ussue with de ads. I see the ads but it dont bring any ticket, i have to see 3 ads to get 1 ticket.

fossil edge
#

i saw the old post of android-issues here and there are vereal users with this problem. @orchid tusk can you check this? thanks.

vital radish
#

Mr @orchid tusk I am asking ou to solve my problem, please, it's been 1 day and many others are complaining too, we need 599xx Evo for SE ,please reply

unique pond
#

Issues with the ads for tickets, ads for 3x rewadrs after races don't give any multiplier, then after a few seconds gives us only the normal reward for each race. Warm up quikly, needs only 5 min of play to show up a warning message of running super hot "please use your device in colder places, running it on hot temperatures causes perfomance issues and drain your battery fast, reducing his life"
Samsung S10+

pastel temple
#

short ads like the one from apple is not updating ticket count

fluid spear
#

Gameloft pls bring back the support of poco c3 for Asphalt 9 pls. Send multiple complains for this issue. U guys didnt help me not happy with asphalt 9.

silk ferry
#

Whenever I start to play MP. I get many lags and also says that my network is poor, even though it works brilliant. My device keeps heating up heavily during the game play. Please fix this issue
DEVICE - Honor 9 lite

#

This happens very often please help me @orchid tusk

fossil edge
#

he team can you response about the ads issue PLEASE

marble cedarBOT
#
Ragtag#2965 has been warned

Reason: Bad word usage

steel gull
umbral turtle
#

Plz optimization ads and crashing fixxx

fossil edge
#

@glossy vigil can you check de ads issue? thanks

steel gull
#

Ads issue is a common broken in A9.
Its useless to report.

vital radish
#

Ads are not opening,no ads

spring fjord
#

hello @glossy vigil , my phone supports 60fps, have u locked the 60fps lately, cuz whenever I set my graphics to High Quality, No motion blur seen

#

and @sturdy grail

#

pls check, ty for ur attention

#

Device: Oppo reno 5 4g

marble cedarBOT
#
Blink182#9585 has been warned

Reason: Bad word usage

abstract oracle
#

They are working to remove and fix these ads that doesn't provide any rewards or can't be closed. Please be patient.

fossil edge
#

he just breaks into a special hunt, how are they going to make up for lost time? Are you going to give us plans, are you going to give us tokens so that we can recharge tickets?

vital radish
#

This controller can't control the game but it works fine previous update

#

Android

#

Samsung M31

#

Android 11

high crow
#

Gl mail support and in game support is the worst customer support i have ever seen... Ridiculous and disgusting

lapis geyser
#

You really need to fix those freaking ads, sick of doing races without sound 🤬

vital radish
#

Id: 0e4c237
Platform: Android
Country: United Kingdom
Device: Samsung galaxy s20 ultra 5g 256gb exynos

Issues: multiplayer lagging even after updating, command input isn't working properly, physics Issues with servers randomly changing my direction and/or tricks performed.
Camera is still causing major issues with it changing from action( my preferred option) to steady, close,fixed throughout the race
Ads are still not fixed, what are the devs doing??? Come on !!
I never get any answers from development regarding fixing these problems.
Are the development team capable of maintaining and giving us the game we're paying for??

spring blaze
#

Did you send an email, wait 1 day and just grew so impatient to write this?

#

If you really wanted help you could've just given the ticket number and your issue. Would be a lot more helpful than that

#

But yes, the ads are an issue that has had no word upon fixing it

vital radish
rancid grotto
#

What is this error 8 and how to fix it

#

Can i fix this on my own?

vital radish
#

This is what always shows after watching the ads and then I don't get the rewards

spring blaze
#

To fix the ads issue, perhaps you have to install that update for the android web view thing

#

It's what worked last time

steel gull
#

Update your WebView, Folks!
Maybe not gonna fix your ads problem, but nothing wrong to try. 👍

umbral turtle
#

Performance issues
Phone Xiaomi redmi 8A
İd f0e90fc
Platform android
Please help

blissful palm
#

Ad watching doesnt give rewards.
Issue persistenting since 4 days.
No daily ad pack reward, and no tickets by watching ads.
Please see to this.

fossil edge
#

so, how many time we have to wait to see an ad? i dont understand

#

Charli....the problem is with the refilling tickets as well. we see an ad and it dont get any ticket.....you see another ads.....and....again.....nothing....no ticket.....in this case we have to wait too?

orchid tusk
#

try to restart the game and see if the car fuel is refilled

fossil edge
#

the problem is with the ticket....ti ckets...not fuel....please....read

orchid tusk
#

my bad

#

same logic applies, though

fossil edge
#

dont works

orchid tusk
vital radish
#

the green mark on chat still hidden...
its show only when a member make club race

supple plover
#

Why does the game on android do double tap while pressing on screen only once ? I want to come out of nitro by clicking one tap fast and car does 360. Or i want to go perfect nitro but the first click goes instantly to orange nitro.

I have noticed this also on windows but in the inventory while clicking enter once but number of import parts goes 2 times and not 1 time for click.

steel gull
#

It feels like thousand times happen already.
Dev just won't admit it. They have no idea how to fix it.

abstract oracle
abstract oracle
supple plover
#

Xiaomi Redmi note 5 ai dual cam SD 636 3GB RAM. No problem with the screen for other applications. I have done the screen test also and no issues there.

burnt burrow
#

@dull cosmos fed up complaining!

#

I was at 1st position in multiplayer

dull cosmos
#

My game just dont open for 4 days

burnt burrow
#

@dull cosmos aren't you the A9 representative!

dull cosmos
#

Im asphalt 9 player

burnt burrow
#

To whom I can make complaint about glitches and errors!

spring blaze
#

@burnt burrow hi, that seems more like a personal issue. #👨💻-customer-care is where I will point you to for assistance

steel gull
#

Device: POCOF2Pro
Platform: Android
Country: Indonesia
Issue: NO MORE ads for me. Game crash, ads ERROR, reward not given, and many more. Dev that in charge about ads system so incompetent. Every new updates, ads always got problem.

spring blaze
#

@steel gull update the android webview app thing and it may work

steel gull
spring blaze
steel gull
reef mesa
#

so i have this redmi 8A phone and the game screen goes black even tho its actually running. what do i do

high crow
vital radish
#

I don't have a problem with Android,i have Samsung A71..

high crow
viscid sky
#

@orchid tusk every 4 out of 10 ads I don't receive rewards. This happened to my during ticket refills and ad packs. I'm on android platform

opaque saddle
#

Looks like A9 is now running on GLT (Gameloft Time), or at least the missions are.

umbral turtle
#

Fixxxxx

misty drum
charred tartan
#

Ads not working on Android.
Samsusng s21 ultra

rain basalt
#

Playing I am in top & then this saying internet is not working just then I play 1440p video on youtube & it runs with no buffering on my laptop .In the mean time I go to home screen & play same video 1080p on youtube & its running smoothly with no buffering
Whats this I dont understand
Waiting for ur answer..
Device : Samsung galaxy M51

fossil edge
#

i dont understand it

#

if the car is maxed why shows that we can improve the car

leaden shuttle
#

Hi, I need some help. So my brother has a new tablet but for an illogical reason he can't play A9.
The device comes with:
Octacore 1.6GHz processor
3GB RAM
Enough storage
WiFi 5GHz
And my device has pretty similar specs (the processor is an SD 439)

austere parcel
#

SD439 is just too weak for this game
Most you can get is ~20fps gameplay with weird graphics and nerfed by a real lot handling (thanks to physics)

leaden shuttle
#

Idk, I usually get 30fps with some lag (nothing too much) and it has sometimes when gets 59 but that's rare

abstract oracle
#

59 what?

#

An SD439 isn't enough to run the game, considering it's an old low entry cpu.

#

Period rnh_cate

sick igloo
spring blaze
stark flare
#

@orchid tusk I didn't got the P1 and the Aventador J bps yet others did

#

my id is 30398a8

celest marlin
stark flare
#

To run the game you need at least a Snapdragon 450
That's the processor I have and I do not experience a lot of lag

tardy quiver
#

I have sd 712 AI still I face some lag here and there..😢

umbral turtle
#

But not me 😃

#

i have sd 439 but i am lagging in some maps

umbral turtle
#

2.2 ghz me

stark flare
rich crown
#

I didn't get the P1 and Aventador J BPs yet. Player ID: e94984

leaden shuttle
leaden shuttle
dusty zephyr
winter marten
#

I didn't get the P1 and Aventador J BPs yet. Player ID: 93dd942

oak vale
#

I didn't get the 750 million milestone rewards

#

My player id is 7b86070

urban iris
#

Fix connection server

#

I'm 2nd got 5th after finish race

frail pier
#

Kasihan :v

oak vale
#

I still didn't get the p1 and aventedor blueprints yet player id 7b86070

vital radish
#

Device: Samsung galaxy s20 ultra 5g 256gb exynos
Id: 0e4c237
Platform Android
Issue: cnx problem only with aventador so and centanario.... your servers keep on crashing me!!!

stark flare
#

Now what have you guys touched?
Ads are still trying to show no matter if you have any AdBlocker on. You guys better reverse that change.

urban iris
#

Game is crashing after watch ads

vital radish
#

plz helpwhat
id: d822ced

bitter agate
#

ID: 1967acf
Issues: what? I've been watching ads for a long time and I don't get a single reward, I've said it before, but the ad system is very broken

carmine rapids
cloud summit
#

During the race I am frequently getting an error that network is not available. Sometimes I am getting disconnected from the race because of that. So the event ticket and the fuel also goes to waste. I am connected to a high speed broadband and constantly getting around 80mbps speed. So definitely not an internet issue

bitter agate
keen dawn
#

@cloud summit Greedloft server's plus it's the weekend so you can expect it to happen even more. Greedloft your server's are not functioning properly once again it is far from fair play when player's constantly get disconnected due to your server's or you have a race that multiple player's are blinking all over the place messing your race up because your server isn't keep accurate time/location.

urban iris
#

ID: e6fdcf
Device: Redmi Note 9 128/6gb
Issue: game is crashing after watch ads happened

urban iris
#

And "there was an error while showing the ad: 'ERROR'" pop up

bitter agate
#

the ad system is badly broken

urban iris
#

Yeah

rain basalt
#

Whenever I click to watch ad game crashes...Just before consecutively 3 times

supple tide
#

I'm tired of not getting rewards of all kinds. If you want me to play this game, I want you to work as it should and not that something still doesn't work. And if you don't understand it, don't do it and cancel the game.

umbral turtle
supple tide
#

@umbral turtle in gl

umbral turtle
supple tide
#

@umbral turtle They left it in the gameloft.

#

🤣

vital radish
#

@umbral turtle your device doesn't support that

#

Some low end device have only 2 setup-default and high

bitter agate
#

do we agree that the ad system in the last update got a lot worse?

rain basalt
#

Yeah a lot ...Before the update it was decent

bitter agate
#

I think they should go back to the ad system that was before the update

umbral turtle
umbral turtle
dense hollow
#

The game went back to loading while in a game and went to home menu

#

No connection issues or closing of app

jagged harness
#

Try restarting device and clear cache memory

umbral turtle
#

I did too much, it didn't happen

winter marten
#

I didn't get the P1 and Aventador J BPs yet. Player ID: 93dd942

sharp trench
#

My game crashed

fossil edge
#

In mp2 when you race Cairo Thouzands Minaretes in this part of the race using TD there isnt have chance to take the left link i show. If you race this in other event the chance to take the left appears ok. Can you check this please. thanks

abstract oracle
# umbral turtle Please help

It is pretty much your phone, when assets and shaders are not loading is it because your hardware isn't enough to run the game

abstract oracle
abstract oracle
fossil edge
abstract oracle
#

You have to be sure if it crashes there, I'm pretty sure it was a random crash considering the circumstances.

fossil edge
umbral turtle
abstract oracle
#

There are no exact hardware requirements, but my guess is
Quad core 2Ghz GPU - x64 android 5 or newer
2GB RAM - 1GB VRAM

#

Some manufacturers or specific cpu models tend to have performance issues.

umbral turtle
#

My phone
Quad core 2.2 ghz(8 cores)
2GB ram
Android 10
MIUI 12.0.2

fossil edge
#

hi, turning off adaptative notification on Androd improve the crash game especially in smarthphones with 2GB ram

shut cairn
#

Hello can someone help me?
I have Samsung S20 Ultra 5G with updated version.
Since yesterday when MP game the game does not develop it is slow sometimes with one or two locked

#

I have already cleaned caches, I have cleaned data, even so, it is still very slow.

cursive grove
#

Bro are u serious

#

U definetily said u fixed matchmaking and match cars per performance

#

And that's the result of ur work🧐

#

A VLF or a Huayra cannot keep up with a trion or tuatara

#

Neither with many other s class cars

#

Pretty sad actually bc such things are ruining the fun ingame

grand bison
#

I just downloaded the game, but when I enter my gender and age and click "accept" this pops up. Does anyone know how to fix this?

fervent quartz
#

This has been happening a lot lately it doesn't affect my gameplay but you should look into it

vital radish
#

Is mp server down? I get this 5x in a row. Samsung s10 with stable wifi

ripe cove
#

it was working just fine for me

#

vivo z1 pro with stable-semistable wifi

urban iris
#

Fix connection server

blissful palm
#

same

grand parrot
#

i dont get my 1billion rewards id:1693331

abstract oracle
#

@grand parrot "We are not able to provide individual assistance in this server. Please get in touch with #👨💻-customer-care"

steel gull
#

Stupid ad crash as always

marble cedarBOT
#
Loki_the_Great#3131 has been warned

Reason: Bad word usage

abstract oracle
#

Someone who's having ads crashing/not working/giving rewards, please @ me, I want to test a solution.

abstract oracle
#

I've wanted to test this one: uninstalling all System Webview updates from playstore, if your build is older than 83.X then you might have to install a newer one.

I've heard from a developer server that latest WebView builds can freeze and crash apps when displaying ads or web components

simple hedge
#

Too many lags and crashes after a few days after installing the update.Mostly happens in mp mode and the lag happens when a guy with poor connection is near me

sage hornet
#

Fix imola buging under that map when drifting

sleek hill
#

Doesn't affect game play but, you should be better on the visual things

#

Imo

stark flare
#

Game is taking a lot to load after the March Patch for the Galaxy A20s

bitter agate
#

I clarify since I received the update "Italian" the ad system began to fail, and that was the update, at no time did the Web View affect the ad system.

abstract oracle
#

Bromite is chromium based, it's the same, don't use any other apps to display web components

#

Pretty much won't change anything

bitter agate
#

Likewise, the bugs came after the update, not before the update.

#

I literally saw 5 ads hoping to receive my reward, because sometimes it takes time to give it, but I was surprised that I lost my time ._. XD

frosty carbon
#

Can anything be done about game notification sounds on Samsung S10? I have my volume turned down to like 20% for all notification but this game blasts them out at 100% no matter what. Pretty annoying, I don't wanna turn them off but will if thats the only way to stop it

stark flare
#

Set them on "Silent" @frosty carbon

fossil edge
#

please fix the lag problem in Himalaya, always with problem

deep sable
#

In token packs are 15 but not in the packs for Real money to buy🤔

tidal jolt
vital radish
#

Asphalt 9: Legends, when will you answer the many questions gamers like me have been asking you?
How much more distane do we have to endure?
You have raised prices, raised demand for rewards and reduced the rewards we're having to grind harder and harder for.
There's something serious wrong with your ethics.
I find your actions deliberately provoking and uncalled for. All we wish for is a game where achievements are rewarded fairly, a game where security is paramount and implementation of widely available anti hacking software to give this game some sorely missed positivity.
Over two years of gameplay and you're still treating us like we're all wrong!! Open your eyes and clean out your ears, these issues aren't going to go away by closing a door!!
Give us back the excitement and the ability to gain with a little effort and not making it a full time job with expected overtime!! Get your priorities where they should be or you'll end up paying a very heavy price

spring blaze
#

You're just saying all that because of some resolution and graphics problem

#

What phone do you have?

#

And is it really so necessary that it is fixed?

#

Get used to it

urban iris
#

Game is crashed after ads stupid

crude pilot
#

one of my teammates lost his account and contacted CC like a week ago. he still didn't get any response. how to understand this?

tidal field
#

Is there a workaround using touchdrive when the car misses a chosen turn and grinds against the wall at 2km/h for the next 30 seconds? Or is this just another bug?

tidal field
#

I'd turn touchdrive off but native controls are so primitive on phone hardware it's impossible to use

subtle jacinth
tidal field
subtle jacinth
tidal field
#

😕 reboot phone? It's a network issue, usually at A9's end but could also be slow internet at your end?

#

At least in my humble experience...no expert

warm copper
subtle jacinth
#

Fixed

torpid ether
#

Asphalt 9 legends is not shon on play store on Realme C15 Device android 10.
I play on this platform.
after I saw on 1 billion download celebration event play store doesn't show it.
I check by link given in official Asphalt Youtube channel

#

Here image on Realme C15.

sage hornet
#

Lol

echo herald
stark flare
#

Fix lag in MP, for god sake! The game freezes in the middle of a race and then gets normal saying I have a poor connection when it isn't even true, and I almost lost a race thanks to your potato servers! mad

umbral turtle
#

Game crashed

#

Again!!!!!mad

#

Why

#

Platform android
Id f0e90fc

umbral turtle
light walrus
#

@umbral turtle sorun ne knk

warm copper
#

@umbral turtle @light walrus english is the language we use , so please try to talk in that only

umbral turtle
warm copper
umbral turtle
light walrus
vital radish
#

@spring blaze I have a Samsung Galaxy S20 Ultra 5G 256gb exynos 120mbps download 20mbps upload ping 11ms jitter 5ms and no latency

spring blaze
vital radish
#

@spring blaze I've had this issue since the British season update when gl changed graphics and resolution settings. I had it on my S9+ also

vital radish
#

@spring blaze I did, I just can't understand why this is still not fixed

spring blaze
#

That's a personal issue

#

You need to tell them if you want it to be fixed

#

Or else it's going to stay the same

vital radish
#

I have been in constant contact with cc

spring blaze
#

And you didnt get a response?

vital radish
#

I got many responses, I've tried all their suggestions

#

The problem is with their settings for 60fps

spring blaze
#

One thing for sure is that this is not the case with all samsung users. I've seen people with the s20 use 60 fps at max graphics

#

Did you tell them that none of the suggestions given worked and your issue is still not resolved?

vital radish
#

I play in performance mode with max graphics. I've tried all the possible ways to reduce these issues, however it always comez back to resolution and graphics.... no matter how they're set up....I've used game booster plus , I've exhausted all avenues!

vital radish
#

Until gameloft stop older devices from playing the game, resolution and graphics won't be adjusted back. I have told them I tried everything

#

@spring blaze thanks for trying to help 🙏🏻

spring blaze
#

Well then, you're stuck. The only thing you can do is to deal with it :(

vital radish
#

@spring blaze I know! 😔

umbral turtle
#

Game freezing and crashing fixxx

spring blaze
#

What is your device? @umbral turtle

#

If your phone is trash, expect lags and crashes

umbral turtle
spring blaze
#

Hang on

umbral turtle
#

adequate for the lowest system requirements

spring blaze
#

Contact cc

#

Not much point complaining here and getting no response

urban iris
nova hatch
#

Not quite accurate race time in multiplayer

opaque saddle
#

@nova hatch Accuracy is not a concept that Gameloft recognise.

karmic apex
#

Has anybody been able to complete the 1 sandwich knockdown in a single race with a 2 star car.

I have done it multiple time. In career, dailys, credit heist. But seems like it doesn't register as completed.

wooden obsidian
spring blaze
#

Dont even ask. This has been an issue at the start and they still havent bothered to fix it

west wagon
#

That happen rarely

#

Also, it looks like you just off the line. You have much time to catch up, tho

urban iris
#

Fix server

#

and lagging sucks u.s midwest, rome,

#

please fix

umbral turtle
#

Fix black screen

harsh marsh
#

ads not working since a week, fortunately no popups but also 10% of the ads show up after clicking on the button; id 7b19409

#

I can watch maybe 3-4 ads per day,maximum

light walrus
#

37s is good?

harsh marsh
#

I don't mind it so much, but I assume GL makes most of its money from ads and purchases, so if one of them is not working it's not good bunsiness

brittle willow
#

My phone lags after I updated my phone to android 11 ... Specially in starting of any race and in most us mid west , osaka and nevada tracks
Device : one plus 7 pro
Player I'd : d1e08
Please look into it thank you.

grave junco
#

Thank you asphalt for the best matchmaking system of all the time!

spring blaze
#

It was your damn choice to use a gs in platinum. Get good lol

grave junco
#

It happens a lot

spring blaze
#

Most of them are still in a class

#

And they do this since
A) legend league only has a few thousand players
B) to make it more challenging for platinum league players to get to legend

#

It's been like this for a while now...

grave junco
#

:/ it's unfair

#

I mean the cars you use doesn't matter but the league

#

Platinum players must compete with platinum players

spring blaze
#

Well its possible

#

And, again, if the cars you face are a lot better, stop using a gs. Dont you even have a vlf?

grave junco
#

Man I'm not complaining about the cars, all this time I mean the league

#

Once I had to compete with a jesko, a c two, and a chiron using a huayra

dense hollow
#

This won't go away even after clicking it

#

Has been happening for an hour now

grave junco
vital radish
#

@sturdy grail @orchid tusk Why You Dev Not Serious About Your Server issue My all Team mate Facing This issue also Pls dont tell me my Connection Problem Fixed this Every day Its Happen 5 Time to 7 Time 😡😡😒😒

Device - Asus ROG 2
Country - India
Wifi broadband connection 60mbps

spring blaze
#

Servers are (reportedly) set in the US

#

No wonder

void rune
#

The game crashed when this add started

elfin whale
#

already asked to fix it but until today it doesn’t fix it so I’m going to show you what happens

#

Yes it goes black

elfin whale
white bone
#

my game does not start and stays there

umbral turtle
#

Why game not opened

urban iris
#

Device - Redmi Note 9 (128/6)
Country - Indonesia
Wifi connection 7Mbps with Indihome, I got disconnected happened rolling

primal lake
grave junco
#

It is easy to beat 3 jeskos and 1 chiron when you are in platinum league. what what what

dark venture
#

my game crashes in multiplayer events and in some carrer events and in some maps the graphic is bugged

urban iris
#

Ads loading screen is not working

sage hornet
#

Pls better optimasation

wispy drum
#

Still have this

#

Device Xiaomi mi6x
Indonesia
Indihome 20mb/s

urban iris
#

Seriously lagging mp Rome, and U.S Midwest, FPS drop

#

Redmi Note 9 (128/6) Helio G85

#

I'm using High Graphics

rigid reef
#

Had installed the game, made purchases and I think I uninstalled accidentally. I reinstalled it but when I opened it all my stuff was gone. Is there a way I could get it back. Btw I used the "galaxy store" and also connected to my "google play" account.

vital radish
#

Hi

#

I have an error that I would like to report

#

It is about my club that I made, somehow I can't see races that my friends make on my club and they can't see the races I make on my club. Is there anything I should do?

umbral turtle
#

English only bro

marble cedarBOT
#
Al€$$andro#4879 has been warned

Reason: Advertisement.

ripe cove
#

bruh

vital radish
#

Game not opening

dusty zephyr
#

Skip button does not work on egoista second pack

torpid ether
wooden obsidian
#

Full connection but it says network status.

tidal jolt
#

Seriously ?? anger

urban iris
#

Please fix this connection mp

spring blaze
#

Bru

#

@pastel crystal yo this allowed or...

#

Shoot I pinged him

marble cedarBOT
#
Al€$$andro#4879 has been warned

Reason: self promotion isn't allowed + why in this channel exactly?

spring blaze
#

Lol

jade oar
tidal jolt
#

same, i get notification

alpine geyser
#

Same here

wooden obsidian
#

When anyone knock anyone the game lags.Don't know why.

rustic tendon
#

It just doesn't start

#

Even uninstalled and reinstalled

#

@sage bluff

#

Pls help

rustic tendon
#

@sturdy grail

toxic vine
#

Same here, the gane is not working pleading

tidal jolt
#

this game is not serious anger

unreal beacon
#

While i open game i saw this message and after its automatically logout then I try to login so its not login again i creat password of Facebook account and login again, and again open this game so its reset my game lvl 1
😩 😩

bitter agate
umbral turtle
#

Please fix

urban iris
#

30 second ads

#

15 second ads

#

Why 45 second ads 🙄

#

please fix

sage thorn
#

I jus woke up, and as a avid Asphalt 9 enjoyer (nice), i launched Asphalt 9 only to be greeted by 10 minutes of waiting time and this error. I made sure my connection was gud, i could play 1440p vids no problem, cleared the cache, transfered the game from SD card to internal storage... still nothing.

vital radish
#

Free 2 loses Becouse Of GL Sheeeet Server Why You Not listening Our Problems ?? Lot of time im Complaint This Discord Server & Costumer care But Both are useless Well Thank You For Your Ignorance Fixed Your Sheeet patato server

dusty zephyr
#

unable to play 1v1

#

game freezes searching opponentsa

#

also in normal mp

sage thorn
#

Great... not only did i have trouble connecting, but now i cant use my progression... i feel like im going to cry after playing the game since day 1.

#

So, heres the the thing : either a patch is required, or yall thought i was hacking bc im pretty skilled for my league.

onyx totem
#

Device: Galaxy Note + Exynos
Country: Pakistan

Issue Description:
Too much connection physics and disconnection. Server issues are worst then ever. Please fix Windows NT servers. You guys are using Windows 3.1 NT version for hosting i suppose.

umbral turtle
#

I am having black screen and low gpu usage problem
Xiaomi redmi 8A
MIUI 12.0.2
Id f0e90fc

limber flax
#

hi

#

it's normal some cell phones don't give to download the asphalt 9 ?

umbral turtle
vital radish
#

I've been having this issue with opening packs and i need to restart the game to get rid of it

stone zephyr
#

Game freezing and crashing fixxx Fix lag in MP, for god sake! The game freezes in the middle of a race and then gets normal saying I have a poor connection when it isn't even true, and I almost lost a race thanks to your potato servers! mad

#

Asphalt 9: Legends, when will you answer the many questions gamers like me have been asking you?
How much more distane do we have to endure?
You have raised prices, raised demand for rewards and reduced the rewards we're having to grind harder and harder for.
There's something serious wrong with your ethics.
I find your actions deliberately provoking and uncalled for. All we wish for is a game where achievements are rewarded fairly, a game where security is paramount and implementation of widely available anti hacking software to give this game some sorely missed positivity.
Over two years of gameplay and you're still treating us like we're all wrong!! Open your eyes and clean out your ears, these issues aren't going to go away by closing a door!!
Give us back the excitement and the ability to gain with a little effort and not making it a full time job with expected overtime!! Get your priorities where they should be or you'll end up paying a very heavy price

urban iris
#

Also lagging mp Rome is fps drop please fix

south elm
#

For some reason when I try to load an ad it would most of the time take me to this screen and keep displaying this screen even after I retry the ad for several times

grave junco
#

game is crashing every time I try to play MP

pure hemlock
#

Can the "Without Remorse" ad be removed from the game. It does not close.

umbral turtle
#

Please fix black screen!!

urban iris
#

and game crashing ads 2 times

#

please fix

elfin whale
regal anchor
spring blaze
#

its not a bug, it's a feature

#

Get used to it

#

This is mobile gaming

#

Ads are everywhere

ripe cove
#

yep

regal anchor
#

I didn't get any ads for last few days that frequently but now it appears after each mp race end.

stable rampart
#

Why are so many ads coming in the game. After each & every race a ad pop's up out of nowhere.

worthy trellis
#

3x ad rewards are never rewarded if it's this ad, network is good. Same ad when shown for refueling works fine.

#

App also becomes unresponsive at this point. None of the buttons or actions do anything.

peak moon
#

There are way more ADs now

river laurel
#

I'm getting ads after every single multiplayer race it's annoying

dense hollow
#

I've been getting a lot of ads recently. 4-5 ads in 10 mins.