#🤖・android-issues
1 messages · Page 81 of 1
Bro I kept crash I tried it after this update...
Oh yeah it's OPPO A12
There's almost 1,5GB of data and game says there's nothing @vital radish @glossy vigil this is as annoying as it gets and this stupidity must be fixed
To those who suffer from the same problem, here's a workaround (from a f...abolous user of yours not even the devs):
- delete the smaller .obb package in Asphalt obb file
- run the game and let it download what you deleted
- when it almost finished, turn off wifi and data so the download stops
- close the game
- save a copy of not finished .obb file somewhere
- open the game and let it download the remaining data
Now you have to replace that file with unfinished copy anytime you wanna play again. You still have to download some stuff everytime, but it's only a few MB, not GB of data
If the game can't find game data or still stuck in "incomplete download" window, make a copy of obb file somewhere and reinstall the Asphalt9 app.
Hope it helps @neat rover @supple tide
Replacement package (.obb) and where it goes + what to replace it with before playing
@glossy vigil me too 😦
@austere parcel When will the developer team fix the issue? It's in a big hurry.
@orchid tusk fix plsss
Cant buy legend pass either
É só no Brasil?
tá com cara
Remove this kind of ads please @glossy vigil @sturdy grail
Parece que sim
@glossy vigil no Brazilian can buy anything else in the game
@vital radish eu sou de Portugal e também não consigo comprar
@orchid tusk fix it please
ein deutscher! hallöchen! in welchem club bist du?
Hi @sturdy grail , i have a problem whith the game ,i can't send massge ,i cannot change my name he is steel driver3010 and i can't log in too can you please help me i have a good acc i do not want to my acc go
Andriod:10
Phone: redmi 9
Id : 37415d2
Thank you please help me
The update has made a bad situation worse wrt. ads crashing the game - again and again it's the Lego ads that are killing what's left of the game's reputation 😦
Sit through a 30 second Lego ad, then this...
then hit reload, sit through another 30 second ad, fail to get reward again, hit reload and sit through another 30 second ad again, then the game freezes trying to deliver the reward - 1 minute 30 seconds of ads + no reward + a crashed game
Lol so that's a red herring, no need to hit reload, can just click OK + 'X' then get the reward...sometimes...more often than not it kills the game hard
@vital radish , @torpid patrol , troquem o idioma do jogo para inglês e faça a compra do passe, depois vocês podem voltar para o idioma português
Funcionou, obrigado!
Still no response about this??? Not even a mention of this issue as we are aware of this issue???? Nothing?? It's been almost day @vital radish @orchid tusk
@neat rover have you tried this solution?
I won't be going through that much of trouble every time I wann play so I am waiting for the update
Hope they can fix it soon and release the update, @neat rover what is your device and firmware? or country, I play on Vsmart device, fw 10 but have not meet the issue
My device Poco F1 and running on miui 12
so android 10, I guess
Yes
Plz fix freezing
multiplayer mode?
Maybe your phone is weak
does it slow then freeze
Hey, do you try to clear cache?
I tried clearing cache,data uninstalling and reinstalling rebooting all basic stuff
No
my device meets the minimum system requirements
Have you try to restart the phone, last night my device also freeze and lagging crazy, however, I found that some of other applications has trouble, launcher crash... after I restart the device, everything seem okay
Yes, that's how I play now?
Yes
Could it be because I have little space
and i have 2 graphic modes default and high quality
yes, could be this is issue, as far as I know, A9 need 300MB to 400MB space to cache game stuff, I guess as I show the cache on my device
Thanks everyone for your reports. Kind reminder, that we won't be able to answer your questions, and this chat room is primarily to report an issue. For this purpose please remember:
✅ Always check the #🔥・hot-topics first;
✅ To report a new issue, please follow the steps from the pinned messages 📌
✅ If you know the answer - feel free to help other racers ⛑️ 🧰 🛠️
↪️ Need help? 🚨 For personal assistance or if you would like to get a personal answer, please follow the steps in the #👨💻-customer-care room;
❌ No off-topic discussions, please. Let's keep it clean ✨
❌ Do not place your feedback here as there is a separate space. Click here ▶️ #758350934983442473
❌ Please avoid spamming;
Thank you for your cooperation! 🤝
Boost Society, ist ne coole Truppe
Ads not working properly..the game stops responding
@charred tartan does that happen when trying to skip the reward animation? if so, please try to not skip it
It happens after 1 ad..the next doesnot work and the game stops responding..and no i dont skip the animation
Have a similar problem : ADS are well and don't make the game crash, but don't give the x3coins....
Game is crashing after race stage 1 SE
fix your server! Malaysia server doesn't have any events
my connection is fine, nothing to do with my connection
Remove Targa and NSX Bps from Mps it's Annoying especially when getting higher Leagues come on GL
I can't shop
Constant network status issues. Every time I play. I play in Switch also and Asphalt 8 on occasion, but rarely have issues like this. This is completely unplayable. Plus I'm using the internet just fine for other things so not sure why this is happening.
@glossy vigil I haven't been able to make any purchases at the store since yesterday. My ID 508c17 + Android + Samsung S20 Ultra
F ur server GL 👍
Don't know how many times happen already.
After i watched ads for 3x bonus it always shows that no ads available then i don't get the 3x bonus🤬 🤬 🤬 . please fix it
After turning off the game, I have to do it again. Please give me an answer when the problem will be resolved. The people on my team can't play, and they're going to demand compensation. Thanks, it's urgent. @austere parcel
Please fix the ad.
Mate, I told you'll have to do it again if you close the game. And I'm a simple user as you, so I don't have any answers and if you don't like my workaround - it's up to you, as well as urgent problems and compensations. Thanks
@austere parcel Men, oh sorry I thought you were on the GL team.
😅 np it's fine, thanks for understanding
@orchid tusk What will happen to this problem? Some of the members on my team can't play the game. We'll demand compensation. Tell us what's going on and how you're progressing in troubleshooting. It's very important Thank you. 😟
Do not be angry. He means well. But understand that three people from our team like this are out of the game.
Device Samsung galaxy s20 ultra 5g
Platform Android
Broadband speed 120mbps dn, 12mbps up
All other apps working correctly without fault.
Device cache, ads and soft reset done.
Issue, gameplay is lagging and pixilated ( no surprise )
Camera changing without warning mid race
Camera watchback not working in Freeview mode
Game is freezing screen in menu, gameplay and on ads
Please change your Facebok account link from yhlas.89@list.ru to hekimow.agajan@mail.ru.
Facebok with yhlas.89@list.ru was hacked on 04/03/2021.
I also have a link to the google-account yhlas89@gmail.com, from time to time the game crashes with the error "PARALLEL ACCESS DETECTED".
Please, help!
Can you guys fix the connection issue...its becoming a pain..😕😕
got this 2 time today
please fix this issues
Fix this, so frustrating
Fix this, it's so annoying
Hey, are you kidding us already? You better fix your game. You still have some problems our patience is overflowing and immediately!!!!
Anyone having trouble with purchasing?
is there any way to disable in-menu popup ads? I get this every 30s since today
I don't think this has even been through QA as nobody would be able to stand it
me i bought tokens 2 time since 2days ago but i didnt recive any one of those and my money just 💸
@vital radish Disastrous rollout
yes🥲
The vinyl of Murcielago has been Bug BUG B-U-G BUGGED
Fix ads
it stuck?
Game is lagging freezing 0:00:100 +10 second after race please fix
I have s20+ the game is lagging for me
A lot of poor connection issue is being faced by me in frequent multiplayer races after the latest update.
P.S. Race continues after the finish line till my position reaches last :/
Please get rid of this advert, it doesn't work, everything else is fine
Something is not right with the Special Event.
After finishing the race in Day 2 (April 10) in Pagani Imola SE, this comes out.
yep same here but clicking next still gives the reward
Yes please, these Amazon adverts are really starting to get on my nerves
Same for me very bad gameloft get rid of that advert
found a work around but it involves going into advanced settings on android and resetting your advertising ID, shouldn't really have to be doing this because the game is broken
Indeed, deleting your personalized ads from your google account works.
Devs won't be online until monday, we've received many reports about that Amazon ad and hopefully will be removed soon, thanks for the reports.
Common issue with slow/unstable connections, you start the race late and you can't see your opponents on their correct positions. Check if it's not your network
Though I've heard of a few server issues on these channels, but they did not provide their region
DO something GL!!
@steel gull
So far I didn't get any of those, are they a visual bug?
probably not
The adds not working how to delete the adds on Google
Google account > data & personalization > Ad personalizations
Now this might not work for every account
Depends if you have the option on, and on your country
I think I'll let gameloft sort it
Yeah, I've been checking these channels for the last couple days and the amount of issues 
Not its very laggy
But it's weird how most of the time I don't face these
Just that 1 add
Two
I do adds to get more credits
I've got a crossword ad that I wasn't able to close 
same
Did you'll fix the exclamation ❗ mark bug
I'm trying to be so so polite here and not toxic. Dear gameloft devs. Fix this fast. I can't play the game its always like this. Install uninstall. Device: Realms C3. Fix this fast. Duh -_-*
This game will probably dead soon if you're not fixing this problem
For your help
Anyone else often losing sound after the italian season update ?
Every alternate race this error comes up 🤢 😓
Thanks dude!
Reason: Bad word usage
Please, we are aware of the server issues affecting multiplayer —
The issue won't be reviewed until monday, so playing mp is up to you.
First case I've seen, could you please detail how it started and what's your phone?
When scrolling through the SE Event, the scroll wasn't detected BUT slighty touching the 50 tks skip, the game took 50 tks. Pls return those 50 tks! And finally implement a confirmation button before it just takes the tokens! Who in his right mind with a level 18 garage would spend 50 tks on a pack? Stoopid tokens trap! Pass it on pls...happened again = 100! Wooow 😂 👎
My game is so laggy and the frames drop so bad
My device is s20+
Please fix this issue before GP or something important starts
I got bug at view cars
Fix that!
I have a very good connection and it had never happened to me after the update
Device : Samsung Galaxy s20 ultra 5g
Platform: Android
12gb ram 128gb + 128gb storage, free 200gb+
Download speed: 120mbps
Upload speed: 12mbps
Other apps: no issues
Asphalt 9 legends: Never-ending faults, patch notes with more holes than a rusty bucket, Hot fixes so hot you get frost bite,
Development team ...... to busy spending money to care about an ESL level game and those of us who actually care to play at a high level ( as high as possible given the games utter unreliability at every turn)
The Fix; Employ the games creators who actually give a F>( k about the games playability as a reason for pride!
Solution; sold to Vivendi through Gameloft and creators paid off and packed off.....
Result, a once immersive and thrilling game reduced to a quickly becoming jurassic pile of CCC RAP!!
Lol. Some players experienced this. So when I'm installing through playstore. The obb isn't downloaded. And I must download it again through the game. This problem actually happened for me till this day. And then this. When I'm installing the obb from the app and close it again. The data is corrupt and I can't open it. This happen to me yesterday and still goes on
@sturdy grail @glossy vigil I'm randomly getting still image ads from amazon that doesn't reward anything.
amazon ads doesnt give me any rewards
Any update on this issue???? @sturdy grail @orchid tusk
i didnt see this issue
It's not for everyone. Some people got this after the latest update and we are unable to play the game after the update
This is where we got stuck from last 2 days
There is a man under my car
Guys please fix this SFR as that doesn't give the bonus credits...
Lol @ the Pagani Special Event - races are finishing half way through the race, Nitros and Shockwaves aren't recognised
I'm honestly at a loss how each update is getting progressively worse
You really need to overhaul all the touchdrive routes for faster players, I'm getting smashed on a lot of ramps pulling me into the scenes, especially himalayas, it's a constant problem now players with td can be nearly as fast as manual so please do something about it
If that's the infinity 😂😂 it even says that's fixed in patch notes. Another gl fail
Have you both done exactly the same missions?
Strange that then, maybe somehow you got more than he did
Okay, anybody still facing the .obb data issue after downloading? Please @ me
Yes me still facing it
I raised a ticket with cc waiting for response from 2 days
Alright, can you check something?
Does the app has storage permissions?
And how heavy is the .obb?
Yes I did which is denied when I first time checked it after downloading but still I was able to play then I allowed through the settings still no solution @abstract oracle
seems like it's the datas fault
Actually, since when data is separately downloaded?
Every single time I have downloaded from playstore both app and data were downloaded
Yes and at the end u end up with just apk and not the obb file even though u download the full 2gb data

Exact same problem for lot of users and it's been more than 2 days and they don't care anymore
Could it be that they decided to change the .obb download to in game only on this update? That's the reason I can think of
no idea
Might try this downloading the game on my old phone, will try different methods to see what's messing up
It is not for all devices so it might work in different device
Kill me lol
It's not the data fault or download, my best assumption is wrongly matched behaviour patterns where complete obb data gets treated as network error
To say, problem got fixed on one phone with no interruptions but the other one still has it
That's what I meant, something that has to do with data download is mesding up
But, I meant complete opposite

Ads not available not after running ads for 30 sec , ryt before getting 3x reward is cheating
Game is making us play the ad just to tell us that we xannot be rewarded
This was working fine before Italian season start on thursday
Ye done the x3 and never got it
try deleting game *cash * data
its happien to me and i delete the game cash and now my game works fine
Fixed this Lazy Dev
That isn't the only problem
The triple your credits now screen still has the watch ad even if there isn't any ads available causing the game to be in a infinite loop of loading the ad
(To try that get a adblocker)
True, it is broken completely
i lost 20 point cuz your server
and my connection is fine:smiling_face_with_tear:
Hello my fellow glitchers - I can't figure if their servers are down again or if it's just another botched update? They've broken Imola Special Event progression as the conditions don't sync with their server and stuck looping on the screen below👇
Thinking it has to be yet another glitch, you can see 2 different 'Connecting to the server' graphics overlaid over each other and the text is messed lol
1st Special Event I've been able to participate in after finally winning the car raffle after a year of game time and they've broken it 😅
Something is seriously wrong with the current MPs. Small lobbies in both, like 3-5 cars every race.
It's not like I'm top 100 either
Hmm looking at the bigger picture, I think the downward spiral the game is taking with each update is probably due to Gameloft studios closing all over the world since Vivendi bought them.
Gameloft are being shut down😕
Phone : Xiaomi Mi A2 Lite
System : Android 9
Problem : Fix this, I can't play multiplayer because it says no opponent were found.....
try vpn and choose another country its may help
Seem it is system issue, I guess they don't know what happens =]]
Is it safe to use a vpn? Will i not be banned?
Please fix 
yes its safe
Connection failure. GL team please increase server capacity and do something like kernal patching services upgradation and optimization. Tell your DevOps team to do some work instead of lazing around and filling their pockets..
Fix servers
Please for the love of God. Fix the connection server issues. Its completely pathetic. You guys need some real beating. #📨-submit-dev-chat-suggestions
@sturdy grail, where are the key packs for ATS Automobili Corsa RRTurbo?
It was available up for grabs but now, it disappeared? 🤨
They want our kidney so they can have if on sale. Maybe our kidneys can be sold for $1 Million
What??? Where's the special? Where are the positions? GL hahaha That's no longer possible.
What?
Reason: Use issues channels only for reporting, thanks.
Game keeps showing me one time the Imola special event, one time the SC18 GP.
When I first opened today I had only the SC18 grand prix, now I have only the Imola special event
😂😂😂
Reason: Bad word usage
Reason: Bypassing swear-word filters
@raw holly how can i solve this problem
@shut cairn No, the Grand Prix has been cancelled again 🤣🤣
🤔🤔😯😯
strange!! But why did they activate and then deactivate ??
No GP
Same
Fix this.. Plezzzz #*#^##&#^#^
DEVOPS Team and Dev team be like: let us become content writer and start blogging on DevChatSuggestion
9 consecutive x3 BPs buying the Corsa packs. I think the game is broken. 😡
Only 3bps per 5packs
3 car hunt riot in top 25% but i didnt get any epic card....im so disapointment with this game
all the game is turning p2w
hey do you know how to clear app cash? am sure its well helps you cause i have same your issue and i clear data cash for a9 and my game is works fine right now!
go to setting» app» a9»storge» cache
all android players: its may helps you
@ alghala74 Ok I will test this option
Fix the server
try my solution if its didnt works then try a vpn
I already cleared the Cache, however how can I fix the Server?
What is ur solution?
.
k vpn
I already did that. GL currently has no decency to increase system level resources. Hence facing these bugs, I don't know who is more pathetic us users or their team. I'm thinking to write official article on this issue. So things can be highlighted and some serious action can be taken.
i just went into a race, ad popped up and i couldnt close it, had to restart my game and i lost points, which meant i was actually in the race and came last. happened twice in 5 minutes
GL need a new team and a new server 😅🤣🤣
use ad blocker to avoid this issue
It's not fair, people who take the key on packs and others don't have same packs on the shop
please fix the ad system, before the Italy update they were going fine, now they are too weird and bugged
Normal day in A9 MP
ok
@valid atlas same problem here still no response from the Gameloft
I am facing this issue from the day update was rolled out I missing all the events because of this and they asked me to contact cc and they are not responding at all
HUHH THAT not GOING good man
They didn't even mentioned this in the #🔥・hot-topics like this ain't bug from update
@orchid tusk @warm copper
Sticking again for those who really want to play but get the error everytime
I got this add after launching my race. I can't press the cross, I loose 1 fuel
🤦♂️
I want to transfer my progress front Android time IOS... what details are needed to make that transfer...
its impossible between platforms
add blocker may helps you
@vital radish it's possible
its a technical issue in all GL games not only a9🥲
trust me i cant trans my account to my pc
what possible?
Transferring account from Android to iOS
k why you mention me i already said its possible😅
?
@dense hollow look am not really good in english i dont know what the deffrint between imposible and possible i think all of them mean its cant happien🙃
@vital radish You just need to contact customer care to transfer your account from one platform to another
Okay thanks for telling
CC is not answering to my issues, how much does it take to answer usually???
Ok, mate 🤣 👍

It is possible but only once per player and you need to get in touch with the customer care. First you need to create a ticket from your current device. Later you will be asked by the CC to create a new one from the device you would like to use when playing A9. To get in touch with CC, check this out: #👨💻-customer-care
@sturdy grail what about this issue?
Are u guys going to release Any hot fix or not? It has been more than 3 days and I am missing the events just give me an answer that are u guys going to fix this or not? Don't ask me get in touch with CC after the automated reply there was no response after that
@ alghala74 Can help. I'm having the same problem as yesterday. already cleaned cash and even so when playing MP it gets slow and even crashes a little
@vital radish
@sturdy grail I need help
I have s20+ and my game is lagging so bad
@shut cairn restart phone
so i run of ideas but its may help😳
@vital radish Do you know how I can change the server?
try to change your location in the game you can find it in setting» lang&loc
my location is ksa and its works fine
@vital radish Okay, I'll do it.
i message cc since 2 years cuz i bought pack with reall money but i didnt recive it and i still message them until this day you wont see what i use cc DM for😂
i use it to save coocking recipes
and sometime i write some songs title that i like🙆♀️
@bleak kindle DM me It is important i want tell you something!
Omg really
Oww man
some of my chat with cc but withot any answer🗿
That happened to my brother as well but he didn't care he just moved on
bruh
I am getting a black screen after playing ads whether for refuel, tickets, or free pack ads. I have to force close the app and reboot. For tickets, I get the ticket, but for refuel, no change in refueling time. It happens with any ads
Bug pop up twice and stuck
The car for esl 2 is not regulated like in first event
it doesnt regulated for me in the two esl event 🥲
Its normal for me tho
thx its fixed
@glossy vigil How can I enter the Grand Prix when it starts and where will it notify the GP
@glossy vigil could you or someone please explain what the f___ is going on with the android version of the game? I think we deserve answers, especially when our money is involved
Or in other words, product offered is not what was sold.... explain
hi for some moment in some races when i press the dash button it not response. is there a bug with this function? i play using td. thanks
We'll notify the changes and the start/end date of the GP
@glossy vigil I've been looking for people around me for three years. Why am I not showing up? I'm not the only one.
try activeit GPS
?
@vital radish You think I'm stupid and my GPS's off? 🤣
🤷♀️
@vital radish Does it work for you?
@raw holly that feature is not active at this time, I'm afraid
Ye Charlie when you think gp is come on
@orchid tusk It has not been active since the game was released. Where can I report a problem for developers to fix?
Why are emojis disabled for me
the team is aware, there are some various challenges for this feature to be active and there is currently no information about when that could happen
it'll be announced as soon as it is known, thanks for your patience 🙏
Ok thanks
@orchid tusk are emojis disabled
@orchid tusk Thanks for the information, it's sad that no one's been doing anything about it for so long.
shouldn't be the case, please get in touch with #👨💻-customer-care if you require more assistance about it
hi GL TEam, hi for some moment in some races when i press the dash button it not response. is there a bug with this function? i play using td. thanks
@orchid tusk ?
The Free camera mode broken at least since 2 last updates
Game Not Response after I click yes
Fix ur potato servers please
My connection was completely stable
30mbps is definitely enough
They don't give a damm anymore for this issue it has been there since the latest update and they don't have the balls to admit it and also mention it in #🔥・hot-topics at least
@orchid tusk do u see this now? Many people have this issue and no response till now
Waaaary Goood @&$;÷$(×$&'j GL Team
please
After all this time .. it hasn't got fixed ... Yeah this game has some serious problems ... Who was saying someday ago that they were on weekends and for that reason play mp with their own risk ? Are developers on weekend this time around too ? @abstract oracle
Devs are still working on this issue, people from all platforms and many countries are still affected @brittle willow.
Also, just asking becauseI only got it a few times
When you get this error, do you get like kicked from the race?
Like when you get -20, no matter the position
I've heard that it's not always like that, you could end up on 3-1st and earn points but what the mp end screen displays is "connection error"
No I got it like 20 around times from start of the update ... May be more not less ... No not kicked ... Got podium place and this happened either 1 or 2 or 3 position .. you will get more chance of this happening
But did you check your season points after the race? If they increased or decreased
Yeah restarted game twice ... After this ... No change in points ... No plus or minus
Me nothing not been disconnected yet
As I said, it affects certain regions and in different ways, hopefully will be fixed soon.
again...
@abstract oracle how long until we're able to use S class elite cars without the game becoming ping pong? Whrn will Gameloft A9 division actually make announcements regarding the errors with gameplay and a reasonable expectation of repair/fix

@orchid tusk
Sometimes when I open Ad packs and have watched the ad, the reward shows up a 2nd time after pressing Next button but I can't press it this time. Only restart game helps. Player-ID: e94984
@cursive grove @onyx totem @lone geyser @brittle willow Please share your player ID, device and country
ID: 1d050a9
Device: Samsung Galaxy A7 2018
Country: Germany
For some reason the support doesn't tell me anything after I type in my email address. Why is that?
Bruh
The ingame customer care doesnt work for some reason. Try their website
Player id d1e08
Device one plus 7
Country bangladesh
ID: d822ced
country: ksa
device: galaxy s6 edge
Can't play mp anymore ... Someone help
[Connection issues] Following information will be required: - When/where/how it happens?
- Connection type,
- Your city, country or and internet/mobile provider
(optional)
- Your player ID.
@brittle willow & @vital radish
Please refer to the message on #🔥・hot-topics for further instructions on this issue
Connection error randomly after end of MP races
Country : India
Device : Redmi note 8 pro
Internet provider : Aliiance Broadband
Player ID : b7c5
Germany
Samsumg S20 Ultra
ID - 29647
Country: Philippines
Device: realme 6
ID: 4bf00e1
Country: Brazil
Device: Galaxy S10 Lite
ID: ed511
Yesterday I rejoined the game but today I can't see the grand prix on the se screen it's been hours of launch and I refreshed twice.
DEVICE - Honor 9 lite
COUNTRY - India
ID - 3ff210e
The points wont decrease for me. Like if I am on 356 Pos in leader-board then I remain the same
I cant see the GP even there is the message in the inbox which definitely days it starts on 15th
- Player ID: 54fde5
- Device model: Xiaomi Redmi Note 8 Pro
- Country: Brazil
Player ID-58a5398
Device- Motorola one fusion plus
Country-India
Looks like cc having work now😂
Player ID-53e5d7
Device- Realme X3
Country-India
Players ID :f2206
Device : xiaomi mi9
Country : brazil
Player ID -----> 57fe9ec
Device --------> Oneplus 7T
Country -------> India
🤬
@narrow moat Add devices and pleyer IDs and countries
Player ID - e5402
Divice- BKL - L09 (Honor view 10)
Country - Czech republic
It's a common issue that occurs to most players from all over the world. I don't think the type of connection or the country has anything to do with the issue.. i think its the update
ID: f0e90fc
Device: Xiaomi redmi 8A
Country: Turkey
hi players plz check the #🔥・hot-topics
Player ID: 7348f
Device : Xiaomi POCO M2 Pro
Country : India
ID : 2a07d
Device: Samsung Galaxy Note 9
Country: Uk
Player ID : 7af415d
Device : Huawei P20
Country : France
ID 40d624d, Huawei P30, Czech republic
I'm also getting this connection error
ID 04ad167 ,device Samsung Galaxy M21 , India please fix this I'm being scammed a lot of times
Player ID : 8562137
Device : POCO X2
Country : INDIA
Connection issues:, shanghai, osaka and nevada + when finishing 1st loss of game Connection????
Using S class Elite cars
Vehicle doesn't respond to input and servers are causing unrealistic behaviour resulting in either failure and complete loss of speed or being somewhere completely different to where I was going.
This is in multiplayer 1 and 2, it is nothing to do with my broadband or provider.
No grandprix event in game either!
Country; United Kingdom
My Player : ID 0e4c237
Platform: Android
Device : Samsung Galaxy s20 ultra 5g 256gb exynos
Opinion: long suffering players of Asphalt 9 need answers, we're giving you the information you ask of us. Why won't you give us open discussions with realistic time frames for fixes to all these faults? Faults which are becoming more and more frequent without any apology or explanation @orchid tusk
I won it 3 times but i cant anymore with this error. Please fix it.
Id:31f104b
Device : Samsung Galaxy M51
Country: India
Please fix this issue lost a lot of points in both MPs also could not make rep points
ID: deb112
Device: Samsung S10 lite
Country: Czech republic
İd:aef86b
Device:xiaomi poco x3
Country Turkey
Note:i have connection problem at mp's and i cant watch ads for car refill and ticket.
I'm tired of loosing like this...! 😒
With 3 missions in Legend Pass related to Multiplayer races, getting this error becomes more and more frustrating.

Pathetic as usual. Probably next update this fix.
Id: 6cb2b
Device: Xiaomi Mi 9T
Country: Ecuador
am still getting random credits in random times a day but i dont know from where😕
i didnt even watching ads or doing anything to get it its happien without any reason many times a day😳
Eh it just benefits you
Id:131757
Device: OnePlus 8T
Country: India
@glossy vigil This happened many times when I came in top 3 .
Please fix this
Watching ads to refill tickets do nothing
If keep trying it'll work like 1/5 times
@glossy vigil Game is not compatible with poco X3 pro which I bought recently
ID: 1ff8
Device : OnePlus 8
Country : India
yes😁
Update
no new update on googleplay
I got one
What's wrong with big size update 1.6gb @orchid tusk ?
Where is new update..??
ID: deb112
Device: Samsung Galaxy S10 lite
Country: Czech republic
SC18 GP please..
Finally fix bugs?
After the update ...
2 out of 5 races in mp2 ... 5 were win ( 1/3/3/1/1) last 2 were error
- Player ID : 6279db
- Device model : Realme X2 Pro
- Country : India
@orchid tusk
Why are you giving us too much low milestones points in mp2 and then expect that we'll be able to collect all of them, do you even think before implementing something in game?
Error occurred while trying to connect Facebook
Asphalt 9 not available for Poco X3 Pro
Fix your damn game. It's like total lag fest on SD636 3GB ram. Last 2 updates have made the game totally unplayable. It use to lag a bit but nothing game breaking. Now even credit heist event is where picture freeze up for 20 seconds then moves a bit like few frames then back to picture freeze for 20 seconds or so
Basically every race that dont have AI the game is playable but when there is AI it's a total lag fest to a point it's not playable at all. I dont think in these conditions i can even play mp as it would not make sense to even try. What have you done to the game with past 2 updates that have messed up the game so much ?
Must be just you, I'm doing fine
Please give me a solution for Poco X3 Pro
Delete & reinstall, it work for me
It's my first time installing on this device
I deleted and reinstalled the game but still no GP
what the?
It work for me..
Earth Day MP shows wrong content in Epic Import Parts Pack, I hope it's just a visual bug. Player id e94984
Why i still dont have the SC18 GP?
@river ginkgo did update?
@river ginkgo update the game please
Im updating rn
👍
Im stuck at 100% 
probably 2 gb
Wdym?
Please fix this
ID:3160346
Device:huawei p40
Country:Czech republic
Is There any issue with new messages notifications in ingame chat???
there is no notification of in-game chat as well. 😏🤣
My phone poco c3 is not supporting the app. It was supporting before i could even set it on the max graphics. But now i cant even play it. Pls Bring the support of poco c3.
Pls help me with is probelm i have sent many issues in asphalt 9 gmail too
ID 8483d98
Huawei nova 5t
Czech Republic
For the connection issues, please also mention your game version (which can be checked from the game settings).
If you're still playing in 2.8.3a, please try to install the update that is already available in the store, as you should have less connection issues with 2.8.4a.
I hope this could help.
Does anybody know why am I know able to make a purchase? I literally can't make a purchase with any of my emails. It always shows this Error(The item is not available in your country) on Google Play.
Even though the Currency and the country where I live both match.
Whenever I get this Error, Google asks for documentation and then closes my payments profile even when I give them the proper details. I've lost $20 already trying to make a $10 purchase.
Same problem here after Italian update. This happens randomly. It occurs even with a stable internet connection.
Note: I have already upgraded to version 2.8.4a
Id: 0e4c237
Platform: Android
Country: United Kingdom
Device: Samsung galaxy s20 ultra 5g 256gb exynos
Issues: multiplayer lagging even after updating, command input isn't working properly, physics Issues with servers randomly changing my direction and/or tricks performed.
Camera is still causing major issues with it changing from action( my preferred option) to steady, close,fixed throughout the race
I never get any answers from support
Sometimes the ads don't give me rewards after I watch the whole ads
ID: ff47ee4
Plataform: Android
Country: Brazil
Device: Samsung Galaxy A01
After the update i can't open the game. It is annoying,i lose bps for 599 hunt 
same problem
Is anyone facing problems connecting to Facebook account
i've make a new fb account since three days ago and i've connect it today without any issue
please fix the ads or remove them, it's the 3rd day when the ad packs, triple credit or cooldown ads don't return any rewards after watchiing them
moreover, it counts them as watched, so I can only get 1 card per day instead of 4 and similar behavior for the other ads
but the in-menu popup ads without any reward seem to be working just fine and showing even more often 😐
just after I wrote this, I tested again, got to watch 3 ads for the free pack and 2 ads for the car cooldown; none of them gave any reward. Please send a memo if ad watching also has a 'chance' like the other gambling stuff
I also have a problem with the ads, it takes a long time to show the reward or even does not show it until after restarting the game
Which by the way, it also makes me quite angry that there are times when the ads do not work, or the error that the ad cannot be displayed or when it is finished watching it does not give the extra credits, or decrease the fuel refill time
Freeze after ad watching
Game always crashes when i'm trying to do credit heists, wth is happening
Do you get this issue with new version 2.8.4a ? I have not seen it after upgrading new version
But bro all my progress will be lost if I create a new fb account... Can i shift my progress data to new account ?
The issue is fixed but downloading the obb twice is not yet fixed
Only apk got installed even though play store downloaded the full 2 GB of data
I see, my friend also encounter same issue with you on Poco device
??
@umbral turtle lol u got me wrong let me explain what's happening with this game
When I downloaded the game from play store it has downloaded the full data of 2.2 GB but the download was finished I ended with that error on screen but apk was installed without obb so I opened the game downloaded the obb file through game and game is working now
No duplicate obb files in my device
I encountered this problem too
Hey guys.
Can someone help me.
At the GP you have already completed all the first tokens, but do not let others access even with a score
you have to be qualified to unlock those objectives
I was first and this happened
It said I have a bad connection out of nothing
And for literally no reason
Why can't I seen ads even with this update come on Gameloft
Hi I am from Pakistan, facing a glitch in multiplayer races, got down loosing from rack 40000 to 75000.
As I start multiplayer I receives a message that I or other have poor connection/s, than after a while even when I am at any position cars start dropping in front of me with signal logos, if I am at 1st or 2nd position as race get end it shows race progress 99% but race don't get end and soon I came to know that I have lost my top position during race and got last.
I am using android Samsung Galaxy Note 10+.
Please help to resolve the matter, same issue was faced by my cousin in iOS a week ago and resolved!
Same thing for me
Game is lagging on my phone, too much fps drops, unstable low fps with weird physicshappening coz of it, guess the game is not optimised for my phone.
Id: 44961a
Platform: android
Device: Samsung galaxy s21 ultra
Model: Sm-g998b/ds
Qq all 👋
After seeing ads credits are not adding
Id:31f104b
Platform: Android
Device :Samsung Galaxy m51
my conn is good
i've join but no racer with me and thats what happien!
Too many lags and crashes of games, even more than the problems i have already reported since december.
Id : f46631
Plateform : Android
Phone : Samsung Galaxy S20
When the game's crashing/freezing while watching 'Skip' ads for refuelling, you can eliminate the game crash by closing the 'Fast Forward!' window (red 'X') each time after receiving your refuel
So 'Skip' > 'Watch Ad' > Receive refuel > Click Red 'X' to close window > Then repeat process > 'Skip' etc.
Much more reliable receiving of rewards and stops the game crashing, this is on a Samsung S9+
Connection error is fixed for me ... Thanks gameloft.
I got a popup ad just before the start of a race. The ad could not be closed, I had to force close the app. Obviously points and fuel were lost. Ads locking up the app happens daily for me, whther unwanted popups or the requested ones. Please fix your ad system!
gl customer support is the worstest
No ads since last update and this update still unable to watch ads please fix
Platform android 10
Devise Poco X3 NFC
lost my game data kindly help me out please
couldn't log into facebook also
android mi note 5 pro
I am not able to play the ads at all? Why? I live in India and I know a lot of ads are there.....please reply to me immediately
Device: Samsung M30s
Android 11
am still reciveing credits from nowhere🤔
same thing i cant play ads for ticketes
if you are using Android 11, condolences with you, there are a ton error with this android version which make our phone lag, slow, try this solutions, hope it reduces the problem: https://thecellguide.com/galaxy-s20-keeps-lagging-57223
In this post, you will learn what to do if your Galaxy S20 keeps lagging and understand the reason why it occurs so you can prevent it.
I met this error too, just turn off the warning, I met this error because I click watch ads button so fast 😂 , nothing affected to the next ads
So with the short ads we sometimes get our rewards pop up later random, or later after seeing a couple ads. Looks like it is fixed, but now we see "synchronizing with server" message for 53 seconds (not inc. add time), after adds (both the short add and long adds too). How is this better?
is anyone else getting random popup ads in the menu evey 30 seconds or so? I'm having this since days now
What's going on since the update a9? My phone has been running super hot and lagging ever since the update, sort it out please cause it's making me not want to play. And yes it only started after the update
hi, there is an ussue with de ads. I see the ads but it dont bring any ticket, i have to see 3 ads to get 1 ticket.
i saw the old post of android-issues here and there are vereal users with this problem. @orchid tusk can you check this? thanks.
Mr @orchid tusk I am asking ou to solve my problem, please, it's been 1 day and many others are complaining too, we need 599xx Evo for SE ,please reply
Issues with the ads for tickets, ads for 3x rewadrs after races don't give any multiplier, then after a few seconds gives us only the normal reward for each race. Warm up quikly, needs only 5 min of play to show up a warning message of running super hot "please use your device in colder places, running it on hot temperatures causes perfomance issues and drain your battery fast, reducing his life"
Samsung S10+
short ads like the one from apple is not updating ticket count
Gameloft pls bring back the support of poco c3 for Asphalt 9 pls. Send multiple complains for this issue. U guys didnt help me not happy with asphalt 9.
Whenever I start to play MP. I get many lags and also says that my network is poor, even though it works brilliant. My device keeps heating up heavily during the game play. Please fix this issue
DEVICE - Honor 9 lite
This happens very often please help me @orchid tusk
he team can you response about the ads issue PLEASE
Reason: Bad word usage
Hell?!
Plz optimization ads and crashing fixxx
@glossy vigil can you check de ads issue? thanks
Ads issue is a common broken in A9.
Its useless to report.
Ads are not opening,no ads
hello @glossy vigil , my phone supports 60fps, have u locked the 60fps lately, cuz whenever I set my graphics to High Quality, No motion blur seen
and @sturdy grail
pls check, ty for ur attention
Device: Oppo reno 5 4g
Reason: Bad word usage
They are working to remove and fix these ads that doesn't provide any rewards or can't be closed. Please be patient.
thanks to answer, dont forget that we are your customers and always you have to answer to any question, especially when in each update something breaks, so far there has not been a single update without problems.they put something new, they break something old
he just breaks into a special hunt, how are they going to make up for lost time? Are you going to give us plans, are you going to give us tokens so that we can recharge tickets?
This controller can't control the game but it works fine previous update
Android
Samsung M31
Android 11
Gl mail support and in game support is the worst customer support i have ever seen... Ridiculous and disgusting
You really need to fix those freaking ads, sick of doing races without sound 🤬
Id: 0e4c237
Platform: Android
Country: United Kingdom
Device: Samsung galaxy s20 ultra 5g 256gb exynos
Issues: multiplayer lagging even after updating, command input isn't working properly, physics Issues with servers randomly changing my direction and/or tricks performed.
Camera is still causing major issues with it changing from action( my preferred option) to steady, close,fixed throughout the race
Ads are still not fixed, what are the devs doing??? Come on !!
I never get any answers from development regarding fixing these problems.
Are the development team capable of maintaining and giving us the game we're paying for??
What's wrong with them
Did you send an email, wait 1 day and just grew so impatient to write this?
If you really wanted help you could've just given the ticket number and your issue. Would be a lot more helpful than that
But yes, the ads are an issue that has had no word upon fixing it
🥲
This is what always shows after watching the ads and then I don't get the rewards
To fix the ads issue, perhaps you have to install that update for the android web view thing
It's what worked last time
Update your WebView, Folks!
Maybe not gonna fix your ads problem, but nothing wrong to try. 👍
Performance issues
Phone Xiaomi redmi 8A
İd f0e90fc
Platform android
Please help
Ad watching doesnt give rewards.
Issue persistenting since 4 days.
No daily ad pack reward, and no tickets by watching ads.
Please see to this.
so, how many time we have to wait to see an ad? i dont understand
Charli....the problem is with the refilling tickets as well. we see an ad and it dont get any ticket.....you see another ads.....and....again.....nothing....no ticket.....in this case we have to wait too?
try to restart the game and see if the car fuel is refilled
the problem is with the ticket....ti ckets...not fuel....please....read
dont works
please write to #👨💻-customer-care so they can look further into it
the green mark on chat still hidden...
its show only when a member make club race
Why does the game on android do double tap while pressing on screen only once ? I want to come out of nitro by clicking one tap fast and car does 360. Or i want to go perfect nitro but the first click goes instantly to orange nitro.
I have noticed this also on windows but in the inventory while clicking enter once but number of import parts goes 2 times and not 1 time for click.
It feels like thousand times happen already.
Dev just won't admit it. They have no idea how to fix it.
Quite weird, I haven't seen anyone having touch issues other than freezing.
You sure your phone works properly? Try doing a touchscreen test on factory testings. If it works as it should please provide device info here
They're taking their time, the fact that's not easy to fix doesn't makes it impossible.
Xiaomi Redmi note 5 ai dual cam SD 636 3GB RAM. No problem with the screen for other applications. I have done the screen test also and no issues there.
My game just dont open for 4 days
@dull cosmos aren't you the A9 representative!
Im asphalt 9 player
@burnt burrow hi, that seems more like a personal issue. #👨💻-customer-care is where I will point you to for assistance
Device: POCOF2Pro
Platform: Android
Country: Indonesia
Issue: NO MORE ads for me. Game crash, ads ERROR, reward not given, and many more. Dev that in charge about ads system so incompetent. Every new updates, ads always got problem.
@steel gull update the android webview app thing and it may work
Already update it thousand times.
How do you update to 1 version a thousand times
I just did.
so i have this redmi 8A phone and the game screen goes black even tho its actually running. what do i do
Bro waiting from more than a month now, every time i get a conversation id i submit and no response.
Please suggest me what should I do it be really be appreciated dear
I don't have a problem with Android,i have Samsung A71..
Submit your ticket number in #834372976018325525
Okay thanks will do that n let you know
@orchid tusk every 4 out of 10 ads I don't receive rewards. This happened to my during ticket refills and ad packs. I'm on android platform
Looks like A9 is now running on GLT (Gameloft Time), or at least the missions are.
Fixxxxx
Nani
Ads not working on Android.
Samsusng s21 ultra
Playing I am in top & then this saying internet is not working just then I play 1440p video on youtube & it runs with no buffering on my laptop .In the mean time I go to home screen & play same video 1080p on youtube & its running smoothly with no buffering
Whats this I dont understand
Waiting for ur answer..
Device : Samsung galaxy M51
Hi, I need some help. So my brother has a new tablet but for an illogical reason he can't play A9.
The device comes with:
Octacore 1.6GHz processor
3GB RAM
Enough storage
WiFi 5GHz
And my device has pretty similar specs (the processor is an SD 439)
SD439 is just too weak for this game
Most you can get is ~20fps gameplay with weird graphics and nerfed by a real lot handling (thanks to physics)
Idk, I usually get 30fps with some lag (nothing too much) and it has sometimes when gets 59 but that's rare
59 what?
An SD439 isn't enough to run the game, considering it's an old low entry cpu.
Period 
same 
What new tablet offers such terrible specs
@orchid tusk I didn't got the P1 and the Aventador J bps yet others did
my id is 30398a8
Probably some 50$ one lol
To run the game you need at least a Snapdragon 450
That's the processor I have and I do not experience a lot of lag
I have sd 712 AI still I face some lag here and there..😢
My phone chipset sd 439 😩 😩
But not me 😃
i have sd 439 but i am lagging in some maps
1.6 ghz is very low
2.2 ghz me
Edit: Already got the milestone
I didn't get the P1 and Aventador J BPs yet. Player ID: e94984
Ok
My phone runs pretty well A9, it lags sometimes but if works is good
I didn't get the P1 and Aventador J BPs yet. Player ID: 93dd942
Kasihan :v
I still didn't get the p1 and aventedor blueprints yet player id 7b86070
Device: Samsung galaxy s20 ultra 5g 256gb exynos
Id: 0e4c237
Platform Android
Issue: cnx problem only with aventador so and centanario.... your servers keep on crashing me!!!
Now what have you guys touched?
Ads are still trying to show no matter if you have any AdBlocker on. You guys better reverse that change.
Game is crashing after watch ads
plz help
id: d822ced
ID: 1967acf
Issues: what? I've been watching ads for a long time and I don't get a single reward, I've said it before, but the ad system is very broken
I also have the exact same problem, watching ads are not giving card packs nor tickets.
During the race I am frequently getting an error that network is not available. Sometimes I am getting disconnected from the race because of that. So the event ticket and the fuel also goes to waste. I am connected to a high speed broadband and constantly getting around 80mbps speed. So definitely not an internet issue
that issue came along with the update from Italy, before the update the ad system was fine
@cloud summit Greedloft server's plus it's the weekend so you can expect it to happen even more. Greedloft your server's are not functioning properly once again it is far from fair play when player's constantly get disconnected due to your server's or you have a race that multiple player's are blinking all over the place messing your race up because your server isn't keep accurate time/location.
ID: e6fdcf
Device: Redmi Note 9 128/6gb
Issue: game is crashing after watch ads happened
And "there was an error while showing the ad: 'ERROR'" pop up
the ad system is badly broken
Yeah
Whenever I click to watch ad game crashes...Just before consecutively 3 times
I'm tired of not getting rewards of all kinds. If you want me to play this game, I want you to work as it should and not that something still doesn't work. And if you don't understand it, don't do it and cancel the game.
Where is the performance mode?
@umbral turtle in gl
??
@umbral turtle your device doesn't support that
Some low end device have only 2 setup-default and high
ok
Same for me
do we agree that the ad system in the last update got a lot worse?
Yeah a lot ...Before the update it was decent
I think they should go back to the ad system that was before the update
Please help
@orchid tusk
The game went back to loading while in a game and went to home menu
No connection issues or closing of app
Dud it's ur device issue not the game
Try restarting device and clear cache memory
I did too much, it didn't happen
I didn't get the P1 and Aventador J BPs yet. Player ID: 93dd942
My game crashed
In mp2 when you race Cairo Thouzands Minaretes in this part of the race using TD there isnt have chance to take the left link i show. If you race this in other event the chance to take the left appears ok. Can you check this please. thanks
It is pretty much your phone, when assets and shaders are not loading is it because your hardware isn't enough to run the game
Are you sure it happens specifically there? Have you tried doing the exact same thing to test it? Could been a random app crash
yes it happends there only
did you try again?
yes, but this race appears randomly so only when appears i can check
You have to be sure if it crashes there, I'm pretty sure it was a random crash considering the circumstances.
im sure you can check playing using TD in the MP2 event
Can you write the minimum system requirements
There are no exact hardware requirements, but my guess is
Quad core 2Ghz GPU - x64 android 5 or newer
2GB RAM - 1GB VRAM
Some manufacturers or specific cpu models tend to have performance issues.
My phone
Quad core 2.2 ghz(8 cores)
2GB ram
Android 10
MIUI 12.0.2
hi, turning off adaptative notification on Androd improve the crash game especially in smarthphones with 2GB ram
Hello can someone help me?
I have Samsung S20 Ultra 5G with updated version.
Since yesterday when MP game the game does not develop it is slow sometimes with one or two locked
I have already cleaned caches, I have cleaned data, even so, it is still very slow.
Bro are u serious
U definetily said u fixed matchmaking and match cars per performance
And that's the result of ur work🧐
A VLF or a Huayra cannot keep up with a trion or tuatara
Neither with many other s class cars
Pretty sad actually bc such things are ruining the fun ingame
I just downloaded the game, but when I enter my gender and age and click "accept" this pops up. Does anyone know how to fix this?
This has been happening a lot lately it doesn't affect my gameplay but you should look into it
That happen to me as well
Fix connection server
same
i dont get my 1billion rewards id:1693331
@grand parrot "We are not able to provide individual assistance in this server. Please get in touch with #👨💻-customer-care"
Stupid ad crash as always
Reason: Bad word usage
Someone who's having ads crashing/not working/giving rewards, please @ me, I want to test a solution.
Me
Daily events and MP
I've wanted to test this one: uninstalling all System Webview updates from playstore, if your build is older than 83.X then you might have to install a newer one.
I've heard from a developer server that latest WebView builds can freeze and crash apps when displaying ads or web components
Too many lags and crashes after a few days after installing the update.Mostly happens in mp mode and the lag happens when a guy with poor connection is near me
Fix imola buging under that map when drifting
Game is taking a lot to load after the March Patch for the Galaxy A20s
Me
The problem is not the Web View, I have also tried the Bromite Web View, which is not from Google and is more stable and in the same way the crashes, double animations, game freezes and the rest of bugs keep happening
I clarify since I received the update "Italian" the ad system began to fail, and that was the update, at no time did the Web View affect the ad system.
Bromite is chromium based, it's the same, don't use any other apps to display web components
Pretty much won't change anything
Likewise, the bugs came after the update, not before the update.
I literally saw 5 ads hoping to receive my reward, because sometimes it takes time to give it, but I was surprised that I lost my time ._. XD
Can anything be done about game notification sounds on Samsung S10? I have my volume turned down to like 20% for all notification but this game blasts them out at 100% no matter what. Pretty annoying, I don't wanna turn them off but will if thats the only way to stop it
Set them on "Silent" @frosty carbon
please fix the lag problem in Himalaya, always with problem
In token packs are 15 but not in the packs for Real money to buy🤔
Rip Qualification ! Remove Phisic !!
Asphalt 9: Legends, when will you answer the many questions gamers like me have been asking you?
How much more distane do we have to endure?
You have raised prices, raised demand for rewards and reduced the rewards we're having to grind harder and harder for.
There's something serious wrong with your ethics.
I find your actions deliberately provoking and uncalled for. All we wish for is a game where achievements are rewarded fairly, a game where security is paramount and implementation of widely available anti hacking software to give this game some sorely missed positivity.
Over two years of gameplay and you're still treating us like we're all wrong!! Open your eyes and clean out your ears, these issues aren't going to go away by closing a door!!
Give us back the excitement and the ability to gain with a little effort and not making it a full time job with expected overtime!! Get your priorities where they should be or you'll end up paying a very heavy price
You're just saying all that because of some resolution and graphics problem
What phone do you have?
And is it really so necessary that it is fixed?
Get used to it
Game is crashed after ads stupid
one of my teammates lost his account and contacted CC like a week ago. he still didn't get any response. how to understand this?
Is there a workaround using touchdrive when the car misses a chosen turn and grinds against the wall at 2km/h for the next 30 seconds? Or is this just another bug?
Yup, happens a lot - though less so now they've ditched the Lego ads for now
I'd turn touchdrive off but native controls are so primitive on phone hardware it's impossible to use
How to have a panic attack
😅 yeah, flaky A9 server fail - just restart the game
I did, still not fixed
😕 reboot phone? It's a network issue, usually at A9's end but could also be slow internet at your end?
At least in my humble experience...no expert
works fine after some time
Fixed
Asphalt 9 legends is not shon on play store on Realme C15 Device android 10.
I play on this platform.
after I saw on 1 billion download celebration event play store doesn't show it.
I check by link given in official Asphalt Youtube channel
Here image on Realme C15.
Lol
All you can do is toggle TD off and then toggle it back on.
Fix lag in MP, for god sake! The game freezes in the middle of a race and then gets normal saying I have a poor connection when it isn't even true, and I almost lost a race thanks to your potato servers! 
Why my processor is low
@umbral turtle sorun ne knk
@umbral turtle @light walrus english is the language we use , so please try to talk in that only
I asked her to speak english


Ok sorry I'm new to the server
@spring blaze I have a Samsung Galaxy S20 Ultra 5G 256gb exynos 120mbps download 20mbps upload ping 11ms jitter 5ms and no latency
I think what you're experiencing is a personal issue, not one everyone else with a Samsung device is. #👨💻-customer-care is the place for you. If you've been waiting for a reply in more than 1 week, upload your ticket to #834372976018325525. Thank you.
@spring blaze I've had this issue since the British season update when gl changed graphics and resolution settings. I had it on my S9+ also
#👨💻-customer-care
Did you not read my last sentence
@spring blaze I did, I just can't understand why this is still not fixed
That's a personal issue
You need to tell them if you want it to be fixed
Or else it's going to stay the same
I have been in constant contact with cc
And you didnt get a response?
I got many responses, I've tried all their suggestions
The problem is with their settings for 60fps
One thing for sure is that this is not the case with all samsung users. I've seen people with the s20 use 60 fps at max graphics
Did you tell them that none of the suggestions given worked and your issue is still not resolved?
I play in performance mode with max graphics. I've tried all the possible ways to reduce these issues, however it always comez back to resolution and graphics.... no matter how they're set up....I've used game booster plus , I've exhausted all avenues!
But did you do this?
Until gameloft stop older devices from playing the game, resolution and graphics won't be adjusted back. I have told them I tried everything
@spring blaze thanks for trying to help 🙏🏻
Well then, you're stuck. The only thing you can do is to deal with it :(
@spring blaze I know! 😔
What is your device? @umbral turtle
If your phone is trash, expect lags and crashes
Xiaomi redmi 8A
Hang on
adequate for the lowest system requirements
Fix
Not quite accurate race time in multiplayer
@nova hatch Accuracy is not a concept that Gameloft recognise.
Has anybody been able to complete the 1 sandwich knockdown in a single race with a 2 star car.
I have done it multiple time. In career, dailys, credit heist. But seems like it doesn't register as completed.
Please solve this issue.
Dont even ask. This has been an issue at the start and they still havent bothered to fix it
That happen rarely
Also, it looks like you just off the line. You have much time to catch up, tho
Fix black screen
ads not working since a week, fortunately no popups but also 10% of the ads show up after clicking on the button; id 7b19409
I can watch maybe 3-4 ads per day,maximum
I don't mind it so much, but I assume GL makes most of its money from ads and purchases, so if one of them is not working it's not good bunsiness
My phone lags after I updated my phone to android 11 ... Specially in starting of any race and in most us mid west , osaka and nevada tracks
Device : one plus 7 pro
Player I'd : d1e08
Please look into it thank you.
It was your damn choice to use a gs in platinum. Get good lol
I'm in platinum, and all the other players are on legend league if you didn't realize :v
It happens a lot
Most of them are still in a class
And they do this since
A) legend league only has a few thousand players
B) to make it more challenging for platinum league players to get to legend
It's been like this for a while now...
:/ it's unfair
I mean the cars you use doesn't matter but the league
Platinum players must compete with platinum players
Well its possible
And, again, if the cars you face are a lot better, stop using a gs. Dont you even have a vlf?
Man I'm not complaining about the cars, all this time I mean the league
Once I had to compete with a jesko, a c two, and a chiron using a huayra
Nice! 
@sturdy grail @orchid tusk Why You Dev Not Serious About Your Server issue My all Team mate Facing This issue also Pls dont tell me my Connection Problem Fixed this Every day Its Happen 5 Time to 7 Time 😡😡😒😒
Device - Asus ROG 2
Country - India
Wifi broadband connection 60mbps
The game crashed when this add started
already asked to fix it but until today it doesn’t fix it so I’m going to show you what happens
Yes it goes black
My black screen problem and on the run by car and in advertising
Bro black screen?
my game does not start and stays there
Device - Redmi Note 9 (128/6)
Country - Indonesia
Wifi connection 7Mbps with Indihome, I got disconnected happened 
Same
It is easy to beat 3 jeskos and 1 chiron when you are in platinum league.

my game crashes in multiplayer events and in some carrer events and in some maps the graphic is bugged
Pls better optimasation
Seriously lagging mp Rome, and U.S Midwest, FPS drop
Redmi Note 9 (128/6) Helio G85
I'm using High Graphics
Had installed the game, made purchases and I think I uninstalled accidentally. I reinstalled it but when I opened it all my stuff was gone. Is there a way I could get it back. Btw I used the "galaxy store" and also connected to my "google play" account.
Hi
I have an error that I would like to report
It is about my club that I made, somehow I can't see races that my friends make on my club and they can't see the races I make on my club. Is there anything I should do?
English only bro
Reason: Advertisement.
bruh
Game not opening
This issue resolved.
Thanks Gameloft
Full connection but it says network status.
Reason: self promotion isn't allowed + why in this channel exactly?
Lol
I got same problem but tapping refresh button, it works
same, i get notification
Same here
When anyone knock anyone the game lags.Don't know why.
My game been like this for 3 days now
It just doesn't start
Even uninstalled and reinstalled
@sage bluff
Pls help
@sturdy grail
While i open game i saw this message and after its automatically logout then I try to login so its not login again i creat password of Facebook account and login again, and again open this game so its reset my game lvl 1
😩 😩
The same thing happened to me, I was scared because I only use two phones to play it, and I was only using one, luckily nothing happened.
Please fix
I jus woke up, and as a avid Asphalt 9 enjoyer (nice), i launched Asphalt 9 only to be greeted by 10 minutes of waiting time and this error. I made sure my connection was gud, i could play 1440p vids no problem, cleared the cache, transfered the game from SD card to internal storage... still nothing.
Free 2 loses Becouse Of GL Sheeeet Server Why You Not listening Our Problems ?? Lot of time im Complaint This Discord Server & Costumer care But Both are useless Well Thank You For Your Ignorance Fixed Your Sheeet patato server
same
????
I had a stroke reading this
Great... not only did i have trouble connecting, but now i cant use my progression... i feel like im going to cry after playing the game since day 1.
So, heres the the thing : either a patch is required, or yall thought i was hacking bc im pretty skilled for my league.
Device: Galaxy Note + Exynos
Country: Pakistan
Issue Description:
Too much connection physics and disconnection. Server issues are worst then ever. Please fix Windows NT servers. You guys are using Windows 3.1 NT version for hosting i suppose.
I am having black screen and low gpu usage problem
Xiaomi redmi 8A
MIUI 12.0.2
Id f0e90fc
some are normal some are not normal
I've been having this issue with opening packs and i need to restart the game to get rid of it
Game freezing and crashing fixxx Fix lag in MP, for god sake! The game freezes in the middle of a race and then gets normal saying I have a poor connection when it isn't even true, and I almost lost a race thanks to your potato servers! mad
Asphalt 9: Legends, when will you answer the many questions gamers like me have been asking you?
How much more distane do we have to endure?
You have raised prices, raised demand for rewards and reduced the rewards we're having to grind harder and harder for.
There's something serious wrong with your ethics.
I find your actions deliberately provoking and uncalled for. All we wish for is a game where achievements are rewarded fairly, a game where security is paramount and implementation of widely available anti hacking software to give this game some sorely missed positivity.
Over two years of gameplay and you're still treating us like we're all wrong!! Open your eyes and clean out your ears, these issues aren't going to go away by closing a door!!
Give us back the excitement and the ability to gain with a little effort and not making it a full time job with expected overtime!! Get your priorities where they should be or you'll end up paying a very heavy price
Also lagging mp Rome is fps drop please fix
For some reason when I try to load an ad it would most of the time take me to this screen and keep displaying this screen even after I retry the ad for several times
Same for me
Same
game is crashing every time I try to play MP
Can the "Without Remorse" ad be removed from the game. It does not close.
Please fix black screen!!
I cannot press "X" close button is not working
and game crashing ads 2 times
please fix
this and a bug until I sent them to fix it but they don't fix it
Please stop showing ads after each race..
its not a bug, it's a feature
Get used to it
This is mobile gaming
Ads are everywhere
yep
I didn't get any ads for last few days that frequently but now it appears after each mp race end.
Why are so many ads coming in the game. After each & every race a ad pop's up out of nowhere.
3x ad rewards are never rewarded if it's this ad, network is good. Same ad when shown for refueling works fine.
App also becomes unresponsive at this point. None of the buttons or actions do anything.
There are way more ADs now
I'm getting ads after every single multiplayer race it's annoying
I've been getting a lot of ads recently. 4-5 ads in 10 mins.
