🤖・android-issues

[supple river]

I bought the holiday pack but did not receive the rewards. I received the purchase order too from google play store.

Player Id: 5743f

[merry crystal]

I have been without ads for 3 days

[rugged cape]

Purchased pass, credit card charged, not recieved pass. Player ID a671a

Same, didn't get it yet

[echo herald]

Same issue here

[inner stone]

Clear the cache of the application

[void rune]

Didn't work for me

[inner stone]

Same here and I can't have any mission successful

[echo herald]

Try resetting your ads ID.

[echo herald]

Since the purchase issue is clearly not fixed. How a bout updating the #🔥・hot-topics and tell users not to purchase until the issue is actually resolved?

[formal bane]

I thought the issue was from my card, so I purchased 3 times, I was debited thrice and it still didn't unlock

[gentle lintel]

hackers go too far and GL never does anything

[rugged cape]

Still no fix for the LP thing? 😐

[merry crystal]

didn't solve

[merry crystal]

it also didn't work

[hard bronze]

Please resolve the TOP 1 position in Ghost Slipstream Multiplayer. Someone has taken over the legit position with unreal number of ratings. WAKE UP. WAKE UP. WAKE UP.

MODS! WAKE UP!

@warm goblet please

[rose oasis]

Do something please @warm goblet otherwise my top 1 will go

[plush prism]

My season missions are not completinf

Screenshot (Dec 18, 2020 7:57:15 AM)

Tried clearing cache, same problem

[crystal ingot]

Same with me

[inner stone]

@plush prism @crystal ingot this bug has been raised in #👾-gameplay-issues by many players (including me)

[plush prism]

Do you still have it?

[inner stone]

Unfortunately, yes

Didn't get the LP neither

[plush prism]

oh man... guess we have to wait

funny enough while everyone was complaining about not seeing Season missions, I had them, little did I know.

[vital radish]

This is geting out of hand bruh

@glossy vigil (sorry for the mention).

Where's the rank reward?
It's blank.

[young kernel]

I stared up a car but its saying I not done ir on legend pass is thare a falt with it

[vital radish]

This is intended setup for this series. The main rewards are located in the Milestones

[vital radish]

Well...

[cursive grove]

Missing reward pic

[vital radish]

They did it on purpose , there are no rewards

[plush prism]

Gheez, first they lower money and token rewards, now this? Next thing you know, not even cards rewards in MP

[vital radish]

"Thanks! One of our agents will follow up with you shortly."
24 hours later, still no response.

[rugged cape]

It's been 24 hours, still no pass. Missing out on the legend hunt because of this.

[mortal frost]

Yap, same here...no response, no LP pass, free LP rewards not counting - but €'s taken. GL at its best! 😂

[rugged cape]

At least they'll have the sense to extend the hunt

[fast mural]

Can't open the game. Connection error for 1 hours. What's wrong the server ?

Can't access the game. Connection error for more than 1 hour.

Dev information and my ID. Please help !

[lost raven]

So what's going on??

[steady egret]

Same for me, more than 24 hours without any response

[restive magnet]

Nice rewards

[visual stump]

This is because they are USELESS there... They are good only in their INTEREST...

[steady egret]

Yes bro, but it's unfair for us

[visual stump]

And look how much they care....

[hallow fiber]

no more league rewards, all in milestone now

[restive magnet]

wow

that's such a good idea 🙄

[hallow fiber]

Yes I liked

[steady egret]

I see for more than 24 hours how much they care....0

[echo herald]

This is absolutely ridiculous. The issue with LP is still there. GL takes the money but doesn't deliver, and no updates from anyone. Not from support or staff here. Totally unacceptable when people's money is at play.

[low current]

Opened ticket, no response. Missing out on car hunt, lp missions, extra fuels and rep. Totally unjustified. Need a compensation for this mess up. Paying customers dont get treated nicely. Whats the use then?

[rugged cape]

This is the limit, earlier it was like you have to pay to progress. Now, even if you pay you can't progress😂. BTW no pass for me either, 30 hours gone and no response

[mortal frost]

It's ridiculous. Not even a word on what will happen on how players will be compensated 👎

[cosmic horizon]

there are no problems, if you won't accept that there is a problem

[crude pilot]

@vital radish we still got members who didn't get their pass but paid the money. They don't get any response from CC. Are you working on this problem? Because you said you fixed it.

[radiant vector]

Guys, google refund money automatically within 48 hours, so just request moneyback

[supple river]

@radiant vector doesnt work everywhere.

@crude pilot its not just passes but holiday packs too.

[vital radish]

refund your payment and purchase again... it worked for me!

[solemn kestrel]

error 😐

[abstract oracle]

Same error as above

[unique pond]

Anybody else?

[young kernel]

Ye me its same

[unique pond]

Every single update, something is missing or messed up

[young kernel]

Yes

[unique pond]

😒

[vital radish]

All rewards are in milestones... no more league rewards

[unique pond]

Oh! Thanks bro

Well, my NSX is full 5 seasons behind, so don't need more kkkk

[vital radish]

70k milestone is impossible for normal players... it's to much for 2 weeks! GL messing it up again 😩

[unique pond]

Nop, they are trying to find and delete players who farm with bots

Why the hell you think that normal people in normal life can join a team and perform 20 million rep points in one season!!

Even if 20 players can perform 500k/season , still do 10 million

Me, even with LP just do 200-250k max and don't sleep the requested

I'm tyred to see level 8 or under it catch 1st places on daily events

I'm level 17/100 and still can't be above 15%

Previous MP still the best

[mellow sage]

Name players error

[late topaz]

This is unacceptable.
So I'm 1st in gold league, and i get 48 milestone points ??
And i need 70 000 to get all the milestones !? Do i have to race 1500 races ?
What is this !?

[lost raven]

talk to Anna then, at least she responded my email about migrating

[chrome granite]

Still don't get ads rewards. DS3 really needs ad to reach progress....

[mossy bough]

All of the Ads rewards still not getting

[urban iris]

why name players error please fix

[true geyser]

Fix the bloody Resolution and lags

It's annoying to see the car all edgy

[still cave]

Ads crashing frequently
Model poco f1

[vital radish]

İt is crashing for me too

[vital radish]

@urban iris yesterday I had the same bug

Lol what's this

[silent dagger]

I don't get any ad rewards when I am on WiFi. I have to switch to Mobile Data to get ad rewards. Please fix this.

[vital radish]

L A G

Please fix your Osaka and U.S Midwest tracks, It's getting laggier and laggier per update

Waste of tickets and fuels

[merry aspen]

Multi rewards are not up.

[supple river]

@merry aspen they are merged with milestones

[merry aspen]

Oh thanks

[sand wave]

Can't buy pass @vital radish 😕
ID - bc835
Platform - Android
Device - POCO F1

[delicate rose]

Dear @vital radish 😭😭
Iam not able to purchase legend pass in game with money
ID:27ef4
Platform:andriod

[twilit trout]

GL please fix this

I am first and no one is behind

But I ended up finishing in the fourth place

It happens to me all the time

[flint mason]

Please fix this ad loading error! It is prompting a lot

[twilit trout]

See where am I and see my position

Please fix this

[lost raven]

Please fix the sensitivity problem. 50 sense is like 0 sense and 100 sense is like 50 sense

[boreal marsh]

@Deniss#8410 @ClaudiaGL#4002
Platform: Android
Player ID: #66cd4
Issue: I've run out of ads on the Drive Syndicate event. I even tried restarting & cleared app cache & restarted again. Still no luck.

None of my club members are facing this issue. Please Help

[supple river]

@boreal marsh any chance u r using ad blocker or dns of any ad blockers ?

[boreal marsh]

Nope

Had ads all day yesterday

And even today

Until now

[supple river]

oh, so may be its not unlimited after all

[boreal marsh]

Yeah well mine needs to be reset now 😭

[topaz plank]

Idk if this is only in android, cuz it's the first time happening to me, but here is the "song starting out of nowhere"bug!
The song was from an ad...ofc every bug right now has to do something with ads!

[vital radish]

Please fix this

[sand wave]

@vital radish still the same problem.... Man I can't play the Porsche hunt do something already 😒

[neat rover]

Ads are broken fix this asap

[formal bane]

Please has legend pass been fixed?

I'm missing hunt 😭😭😭

Android user

[supple river]

@formal bane no official info regarding this...

[worthy trellis]

Some of us have gotten refunds and comp from GL for broken pass

I bought the pass a second time and it worked, mainly for the hunt

[vagrant badger]

Man no reply from customre care still can't Log into my accoubt please help me fix the problem. my Ticket number is: 109860274
My ID in Game : 081536

[supple river]

i still haven't received the rewards or the refund 😫 might have to wait for a couple of days more i guess

[worthy trellis]

Doesn't seem the response is automated, and not sure how many of these the CC team is handling a day

[supple river]

true.. it could be even longer too

[worthy trellis]

Very inefficient process

[supple river]

i can buy the pass now but the looming threat of transaction may not go right is too much...this season will be free to play for me i guess 😆

[honest plover]

Why always blank

[high moat]

Gameloft, I don't know why but every time i play daily events or career or any of the races, it always crash and uses up my gases

And its been making me upset lately

[vital raptor]

Because it has never been utilized since the game launched in 2018

[inland hearth]

Platform: Android
Player ID: #7a4d91

Issue: ads are not available anywhere, if I want to reduce my hazard level, refill a ticket or refuel a car, the message in the picture shows up. Something that might or not be useful is that the advertising config is not showing in the menu as you can see in the pic.

I've tried clearing the cache data, restarting the device and the advertising ID, none of these worked. I'm not using AD blocker.

[rugged cape]

Got the pass in the second purchase, but still haven't got refunded for the first purchase.

[vital raptor]

that is not an issue with the game. Read the post in the November #🔗・dev-chat-answer that Chris posted explaining that change.

[vital radish]

Yes, thank you. It's not clarified in the #🔥・hot-topics

[delicate rose]

@vital radish dear deniss please fix the issue about in game purchase I am not able to buy anything

[vital radish]

@glossy vigil

After racing in GP, the fonts looks different than the usual word size. 🤮

Source: GP race results
Issue: Words size looks different than the usual word size. It looks ugly.

[formal bane]

Is legend pass working for everyone now?

[steady egret]

For me no

[vital radish]

Neither for me

[formal bane]

I just tried it again and it worked but no refund yet

[gusty peak]

Not so much works

Phone : Samsung Galaxy A50

[obtuse zodiac]

Mmmm

Did you update the game?

[mortal frost]

clear cache and restart

[ashen hull]

Hello

[urban iris]

Game crashing Rome in drive syndicate 3

[white latch]

I bought the legend pass and the draw two times from my credit card (double the amount) without even send the legend pass.
Please fix it ASAP because im facing this problem from 18DEC2020

[steady egret]

Me also

I bought just 1 time

And nothing

[white latch]

Been a week and am missing the car hunt man

[white latch]

I bought once and they deducted twice with no pass

[steady egret]

I'm in the same situation. No hunt

[white latch]

😓😓GL doesnot give a s...

[steady egret]

Exactly

😞

[vital radish]

It's not something we can check here in Discord, but you can find more information on #🔥・hot-topics

[steady egret]

I already see that message, but still no response from nobody

I send email tot custom care, and in game i wrote from Thursday

That's all

@vital radish

[vagrant badger]

This face the the same issue I sent 5 Messages in customer care and in discord no reply too..My problem I can't Log to my account please help me guys

My ID in game is: 081536

My conversation ID is: #234113

[inner spade]

why is there such a difference in awards?

[cursive grove]

There is an issue with these text fields in Nevada

[crude pilot]

my team has two member currently who haven't got their pass nor response from the CC please fix this we're talking about real money and I see lots of ppl with this problem

[valid basin]

Stop Purchasing pass to avoid such issues 👍

[steady egret]

Me also with the same problem

I'm tired from how many times I said. I wrote in many places but nobody say something.

And most important they don't give me the pass, but they take my money from Thursday

[marble cedar]

Sօմlɾҽαѵҽɾ#8984 has been warned

Reason: Posted an invite

[weary coral]

🤣

[vital radish]

@glossy vigil

Sorry for the mention but is the Ad Pack unlimited?

I seems to watch it more than 4 ads.
Usually, Ad Pack limits up to 4 ads and then, it refreshes when Daily Goal resets.

[vital radish]

Please fix this

I tried multiple times but the issue persists

[vital radish]

I don't mind the ads but please remove this kind of ads. Turns out it's a scam where can earn free $$$.

Can't believe Gameloft allows this kind of ads to be shown in A9. 😐

[supple river]

i don't think its in GL hands what ads shows up from the ad vendors

[gritty rapids]

Game is having an issue in Android its keep on showing plz connect to internet and internet quality is very good

But it is showing since the past 3 hours

[gritty rapids]

@gusty peak this is happening to me also know...is it fixed to you now

[thorny anvil]

Platform: Android
Device: Xiaomi Mi 8
Player ID 350a3a0
Issue: After watching 20 ads, throws a message "Error showing ad" and prevents from watching ads.
I've tried clearing the cache data, restarting the device, didn't fix the problem.

[vital radish]

Please fix this!

[agile lion]

Don't

That's funny

[vital radish]

xD

[vital radish]

Issue: When the race starts, it hangs for a 5 - 10s and all of a sudden, it crash to the homescreen menu.
Device: Note20 Ultra
Android: 10.

I don't know what happen but it crash just as the race starts. I was playing Spotify music in the background.

[vital radish]

Ewww! What kind of ads to be featured in Asphalt 9?

Please keep the ads family-friendly.
Never knew Gameloft allows this kind of ads to be featured in-game.

It's from Ad Pack.
Don't really mind the ads but please keep it family-friendly. 👍

[gritty rapids]

GL have amazing servers ... first of all fix the errors and then release the events

[supple river]

@vital radish Pretty sure that its coming from your cookies. Change ur ads preference in ads settings

[hybrid nest]

Can GameLoft fix the unexpected game cuts, please?

[white latch]

<@&469459051105878016> sorry for ping but please help me!!

[vital raptor]

We have nothing to do with the game, so what do you expect us to do???

[white latch]

Please refer me to the concerned personal for this matter please

[raw holly]

Já jsem nedostal odměnu!!!???

[slim oar]

@raw holly please english no czech

[raw holly]

@slim oar Si to prelozte.

[vital radish]

I didn't get any reward packs for the BMW i8 Roadster MP

Is GL too greedy now? :/

@raw holly this dude has the same photo

I didn't get a reward

Translation for his message☝🏻

[vital radish]

@vital radish they all moved to series score

[vital radish]

No one is attending my mail. is there really any customer care or it is just a fake?

[vital radish]

they sent me a auto generated mail and a conversation ID, what i have to do with this ID if there is no one to conversation

[grim meteor]

Y??

[grim meteor]

Nothing just sit back 😂

[bright prawn]

Wheres my chatbox

[patent pawn]

It's over 7 days.My account still being banned.

[cursive grove]

That sometimes happens when you come out of a category esp. Like Career or Clubs. Then the clan-chatbox isn't there. Just close the game and open it again🤷🏽‍♂️

You should edit that message

Or delete it

Better do this to prevent a warning:man_shrugging:

[marble cedar]

Ying#4538 has been warned

Reason: profanity/offensive towards Gameloft.

[urban iris]

Why got disconnected using WiFi

Also Indihome something?

[supple river]

118ms ping....way too high man

[supple tide]

Shitt. What.

[stable fulcrum]

I do not see any of the rewards and I was not given the rewards of the series the i8 Roadster

[merry crystal]

No more reward at the end of season in any MP, the rewards now only on milestones

[rocky root]

Issue: When I try to compete in the Porsche 911 GT2 RS Clubsport: ***Contest ***event. It gives a message 'This event appears to not exist anymore' but it says it still has 7 Days to go. The other event of the same car does work without a problem.
Device: OnePlus 6
Android: 10

[visual stump]

@rocky root that means that your car doesn't meet the require rank .

[rocky root]

ah wauw, thanx, not really good error message then haha

Didn't see that there was a required rank

[minor dome]

Ads stopped working in all areas of game as soon as unlocked the citroen GT
android 10
player id 5a9505
redmi note 8, 12gb/128gb

[vital radish]

Lags and game crashes in Drive Syndicate and in mp.
Android 11
Samsung S20

[worn sonnet]

cant change my name i setted my age 22 and reinstallas billions of times still cant change my name

[urban iris]

Game is crashing in Shanghai

[simple vector]

Game crashes in Ads.
Id b797b37
SamsungA70

[earnest folio]

@Deniss Baby Laser Tag advertisement CRASHING game EVERY TIME. Android, of course, Galaxy 9+

Player ID: 2b01292, @Deniss

[vital radish]

Lags and game crashes in Drive Syndicate, mp, Grand Prix.
Android 11
Samsung S20
I think il happens after 15-30min of play, and since the last update of my phone.

[tough frost]

Game practically doesn't support 2 controllers - GLAP and Razer Kishi, I'm using Samsung Galaxy S20 Ultra with one of the 2 controllers but they don't respond while they do respond in other games completely perfectly without any issues

[umbral turtle]

I always crash on Android

Xiaomi redmi 8 A

Android 10

32/2GB

[vital radish]

Platform Android, its inpossiple to Do the pinned Missions with porsche gt3, i have played 60 more times

Every race 0 s coins

[rugged cape]

Is there anyone who still hasn't been refunded for the legend pass?

Ridiculous customer care, haven't responded to me or refunded my money for the pass. Been 12 days now

[vital radish]

13 days here and still counting 👍

[queen cargo]

Game stuck at loading screen for 10+ minutes; gives a random code error message. My network isn't an issue at all.

[prisma summit]

This game keeps crashing mid game

Pls fix this

[open tinsel]

Finally can we get confirmation on tokens spent actions or not? People buying those tokens for real money. I've skip 4 times syndicate event race by an accident. Minus 125 tokens each time...

[supple tapir]

I used to have this error too
I fixed it by clearing app data

If you clear all data make sure that your account is synced

[velvet totem]

What's problems 😫😫😫😣?

[slate isle]

Please optimize the game for exynos processors. Game lags even in lowest graphic settings. Samsung s20 fe, android 11

[merry crystal]

Not for everyone, only available in some countries

[vital radish]

anyone knows, is there any way to direct message to customer care

I think customer care center is attacked by covid-19 and closed may be

no one is answering my mail , 15 days gone

without play

😩

[solemn perch]

Literally , I bought almost Rs.8900 tokens and I didn't got them what the hell is going on . Then it is waste of my money such a disgusting game it taked my money and didn't give me my tokens , give me my token immediately

[vital radish]

Did anyone unlock the Aventador SV Coupe? Because I played all the 8 days and I still haven't unlocked it. Not like I have missed any day. please respond

[hexed olive]

In career mode chapter 2, full throttle season, race 4, the information that shows up when you press the question mark is wrong. The last one usually appears when you have to perform a certain number of knockdowns, but the game is showing this when we have to escape in a certain time.

[young ravine]

where's my prize?

[celest marlin]

There is no prize

[modern verge]

Dear Gameloft do you want me to play pinned missions with helicopter?

[silk ferry]

How is this even possible

And where exactly Can I get those

🤔

[raw holly]

Hi, where can I complain to the Asphalt 9 developers regarding the game?

[vital radish]

@raw holly 👆, if they don't reply just send C4 time bomb at their office..😁

[pseudo flint]

Fix it

[vital radish]

custome care service is already shut down, no one will answer, don't waste your time, better send C4😉

[last mirage]

Please Add 60 fps fiture on Samsung A50

[alpine pewter]

The d pad on the Bluetooth controller is not working

[vital radish]

Game crashes in Ads 1-2 times daily
Id aefc62e
Mi 10T Pro

[cursive grove]

Not only on your device

On Samsung devices it also crashed quite often

[vital radish]

We need a big update 😅

[cursive grove]

Yeah

The game stability must be improved a lot

But I think GL is working on that this time

[vital radish]

they're working on Asphalt X

[sand quest]

Any a9 executive here

?

Any developer, helper, any?

I need help

Plz reply

My device OPPO CPH2083 is incompatible with game

Plz help sir

I sent email at [e-mail]

[vital raptor]

This is not a Customer Service server, you will not receive personalized assistance in this server. You will have to wait until Customer Care replies back to you.

[sand quest]

?

[sand quest]

I don't think he/she is going to reply

[sand quest]

May I talk to u personally

[vital raptor]

I have nothing to do with the game or Gameloft. The CM's are still on holiday until Monday Barcelona time.

[sand quest]

Okay got it that is why am not getting reply. Thanks sir

[vital radish]

just go to @sand quest #👨💻-customer-care

[simple vector]

Game crashes in Ads.
Id b797b37
Device Samsung A70

[vital radish]

Gl don't work on anything other than how to rinse your pockets.... the gameplay within multiplayer is impossible because of their inability to fix faults from a year ago, let alone the last week. I suggest you find another gaming platform that actually cares about their client base

[vital radish]

👍

[urban iris]

I got notification pop up by accident in mp

please fix this

[hexed olive]

it says that 0 members are online

[tall thunder]

https://youtu.be/ADy8XxeKRyc

[vital radish]

its 14th day, but still no answer from gameloft customer care

r they working or they shut down it

is there anyone who can help me ?

[mighty rock]

Where are multiplayer rewards?

[cosmic horizon]

they removed rewards

[mighty rock]

Omg

Why

Then why should i push then?

[cosmic horizon]

no reason anymore

[cosmic horizon]

they doubled the milestone rewards, but also doubled the required points to get them

not worth playing mp anymore

[mighty rock]

Yeah

I thought that's a bug

[cosmic horizon]

its not

[marble cedar]

SamuraiPlay#3615 has been warned

Reason: Bad word usage

[vital radish]

WAIT, WHAT?????

[vital radish]

Gameloft Customer Care button seems to be bugged after replying to Customer Care agent, @sturdy grail.

They replied to my query and after replying it, it crash. 🤨

Asphalt 9 logo and Customer Care button stopped responding hence had to restart it and force-quit entirely.

[bleak drum]

Getting network status not syncing issue everytime I race on Nevada. It's not happening with any other location in the game

[urban iris]

Oh god osaka LAG MP

and game crashing

please fix

[bleak drum]

In Nevada every time

[near seal]

。

[craggy monolith]

I want my android account in window, does it help?

[supple plover]

Why does the game goes in career when you open up the game on Android and want to take daily task tokens by first take the 3 packs tokens task then want to move the task down to get the buy item in shop task and then the game closes the tasks and goes straight to career section

[visual dock]

I my happened too, can someone help us?

[hollow grove]

No reward in multi since Christmas !
already that was not much, it is demotivating now.

[visual dock]

Yeah.... 😢

[vital radish]

My game is constantly shutting down after playing ads and I am not getting my time reward

[humble wolf]

Clipping thro the cop car

[fast ginkgo]

Why??

Any clear answer? Are they killing it on purpose or is it a bug they don't want to fix?

[meager mural]

It’s not a bug

[crude pilot]

I know you don't consider this as a bug. but gaming experience in MP2 is horrible. you took away free fuel. result? 1v1 half the time, mainly against cheaters... I got 7 series scores in 3 races, finishing 2nd twice and 1st once...

I mean, with this preformance, I need 1,500 races to complete the missions right? so fun

[visual dock]

;-; I still can't see any ads to gain car cards can anyone help me? It only appears the same tiktok ad over and over everytime I play the game but not when I want to gain something by watching the ad

[plain hound]

Issue with Ford gt unleashed event

The event is open but game thinks it doesn't exist

[celest marlin]

It says required rank right there. You cant play it without meeting the required rank

[silk ferry]

no ads appearing on the tickets section but im getting ads for refuelling gas of cars

restarted the game twice what to do?

even cleared cache

[lucid pine]

There are only 10 ads for tickets per day.

And about 100 ads for car refuel

[urban iris]

pls fix lagging osaka 😡

put screenshot volume down + power in so
Also game crashed stupid

something?

[visual dock]

Well the problem for me is everyday I press the button to see a ad for car card but it says to see another day... everytime but I didn't see a ad for the card yet

[red heart]

Hi can you please anwser to support email with Converation ID: #202957 its been a while

[vital radish]

@warm goblet (sorry for the mention)

Having a issue regarding Android 11 (One UI 3.0).

[vital radish]

my corvette is gold almost a year right now! why I still get this eip offer in legend store?

[merry crystal]

you probably have some epic in your inventory

[cursive grove]

Osaka is too laggy on Android 🤬

And thats not bc of my device

[vital radish]

oooh u right... just saw it but why it comes in shop?

[merry crystal]

I don't know, I saw somewhere that if you have an epic of a golden car in the inventory the epics still appeared on offer in the store, so change all the epics you have that will not come more offers from them

[tropic basin]

Game has crashed for lot of people, I had just set a 37s time on the grandprix before it kicked me to this screen so please devs tell me it saved the time

[pastel creek]

Why? Why? Why???

[cursive grove]

Wth. What is going on???

[minor dome]

get a new potato please or feed the hamsters, or have you run out of money making schemes?

[tropic basin]

OK so the crash that just happened with the servers meant that the 37 second time that I had just set on grandprix wasn't saved..... Thx alot devs

[crude arch]

this is stupid

idk why

what "Alterations"

[minor dome]

busted lol, using an emulator like blustax will get you that easily, might not be the reason but very possible, or the server outage earlier

[crude arch]

oh i used emulator

i dinit know that

[vital radish]

What is emulator?

[vital raptor]

Nox, BlueStacks, etc.

[worthy plume]

A Software that used to Emulate Certain platform on another platform, Like Bluestack Emulates Android on Windows

[muted sphinx]

got falsely banned
any help?

[vital radish]

Always the same problems ! Please solve !

[urban iris]

???

Also network speed connection with multiplayer in a9

please fix this

[earnest folio]

There is no "race 3 in special events" in the daily goals today. There is a special event today, so there should this task in daily goals. (Android) -Galaxy 9+

[vital radish]

@sturdy grail, never knew we have 2 carhunts just for SP players? 🤨

[marble cedar]

꧁♪♪꧂#6246 has been warned

Reason: Bad word usage

[vital radish]

Same here

[gleaming barn]

I'm going to the point where Asphalt9u first came out, I was playing with full graphics, now it freezes even at the lowest level and I didn't get my season rewards and deleted the game

I wrote from the support section of the bidet game, there was no minister, then I sent an email, it was not checked please help me

??

[gleaming barn]

@wintry shard please help me

???

[gleaming barn]

???????????

[fervent quartz]

Hmm

[fervent quartz]

whats your phone?

[gleaming barn]

huawei mate 10 lite 64 gb

[fervent quartz]

Hmm

You should probably delete app then reinstall

[gleaming barn]

Well I did not get the season awards, it will be noted

[fervent quartz]

I dunno mate last multiplayer season I got to gold and no rewards so its probably a problem for everyone

its might also be because your phone is old

[gleaming barn]

When will the problem be solved? Do you have any information

[vital radish]

@sturdy grail this is a problem, players using game emulators are becoming more of a plague than shockwave hackers. Could you ask for a definitive quote from gameloft regarding their use. Knowing that any form of bluestacks use to gain over competitors is cheating in my book, please could you do this and then ban the people using them.

[candid lagoon]

for some reason, this issue is still available. please fix this

[mild grove]

Poor drop rate
Poor epic part
Now reward in MP is also frustrating
No pass no event
No old car no syndicate drive
Why should i play (means players who dont buy pass)

May be you want us out of the game right?

[astral badge]

Hello to everyone. I want to play with a physical keyboard but pressing the space bar doesn't activate nitro. I have connected the keyboard via OTG extension and everything works besides the nitro button, do you have any suggestions on how to get it working

[marble cedar]

Leonardo D. G.#6992 has been warned

Reason: banned reaction

Speed Racer#5631 has been warned

Reason: banned reaction

Grizzly Vaper#1969 has been warned

Reason: this channel is NOT to be used for chats or discussions

Speed Racer#5631 has been warned

Reason: this channel is NOT to be used for chats or discussions

MJun#8441 has been warned

Reason: this channel is NOT to be used for chats or discussions

[vital radish]

restart game... get better internet connection!

[copper portal]

What the hell is going on

I reinstall it but still not working

[candid lagoon]

yeah thats why i moved to another racing game

[scarlet cipher]

i was banned for noo reason

: (

[marble cedar]

driver7288#5923 has been warned

Reason: Posted an invite

[vernal zephyr]

sorry

[urban iris]

Why lagging 😡

I set performance graphics

[urban iris]

Also game crashed

[crude arch]

if u use emulator and get banned nothing will happen

to acounnt

[craggy plume]

Lol

[copper cosmos]

you might have to charge it

@urban iris ] you might have to get better wifi too

[woeful carbon]

Hey, anyone has this problem? It just shuts down, I cleared data and cache... I reinstalled it... I played it thru a VPN now and it gives me 5 seconds then shutdown again... https://streamable.com/oc75ss

[vital radish]

@viral bramble Are you having this problem?

[candid lagoon]

im giving up at this point

[last jetty]

@sturdy grail @glossy vigil @manic talon Still no reply from cc regarding the above error.

[viral bramble]

How to watch this video?

[vital radish]

Click on it, tap confirm, let the file download then watch

[viral bramble]

Seen it

Yeah. It is like this

[viral bramble]

It displays this message

[vital radish]

Got it. Since I have no idea about the problem, I can only suggest you mention your problem here and also contact customer care, they will look into it.

[viral bramble]

But it takes 30 seconds

Okay

[urban iris]

Why game is crashing rome and osaka 😡

and lagging

Device: Samsung Galaxy A10

[full kettle]

I can't play nothing because the game crash.
LeEco Le Max 2.
AppGallery.

[wild sandal]

I have this issue too

🤬

Pls fix the issue quickly

I can't play car hunt

[viral bramble]

Please fix this issue quickly. I can't play in my Huawei app gallery. I am missing gallardo car hunt. Please fix it quick. It is crashing after 20 seconds of game time. We are paid players our money is worth

My gallardo is only one star. Please make it quick. Drop rates are very bad and then this problem.

[viral bramble]

One of my friend from other country is having this problem too.

It says open the app again

This is not good. I want solution quickly.

[viral bramble]

My precious time is running where the hell are you ?

[orchid tusk]

[Game crashes]
Thanks for your reports! Our team is now aware of the issues that some players are experiencing with crashes and working to resolve them as soon as possible. No more reports of this are needed at this time, but feel free to keep reporting any other issues you might experience.

[orchid tusk]

[Update]
Regarding the crashes mentioned earlier, could you please update your report with the following information?

• Device model
• Store you used to download the game (Google Play, Huawei Store, Samsung Store, etc.)
• Your Player ID
• Share crash logs with us if you're offered to save those in-game

[viral bramble]

Where we update our report? Here????

[orchid tusk]

Yes, you can post it here

[safe phoenix]

The game is only detecting y and b buttons on my wireless xbox one controller. The controller works perfectly fine outside the game. Tried reinstalling the game which didn't do anything.

[vital radish]

same with me

[orchid tusk]

For those of you experiencing crashes, please add to your report:

• Device model
• Store you used to download the game (Google Play, Huawei Store, Samsung Store, etc.)
• Your Player ID
• Share crash logs with us if you're offered to save those in-game

[vital radish]

• Huawei Nova 7 5g
• Huawei Appgallery
• i cant open the game so idk my id

[safe phoenix]

I'm running out of ideas to get my controller to work

it works on everything else but this game

[safe phoenix]

fixed it, had to turn off a service in accessibility

[astral badge]

I'm experiencing same issues and reinstall or clearing cache/data does the work but temporarily
Huawei P40 Pro 256GB/8GB RAM
Huawei AppGallery
Player ID 42fd64e
It doesn't give me an option after crash to save log or anything

[vital radish]

same with me i have the Nova 7 5g , i think the problem is from the Huawei Appgallery

[marsh raft]

same here, also for Huawei P40 Pro and AppGallery

i removed the game and i can't give you PlayerID

[vital radish]

guysss the game worked again finally @marsh raft @astral badge

[cursive skiff]

Really? I will download game again

[marsh raft]

so, what is reason to stop working?

[vital radish]

idk why but it works noowww

[vital radish]

yeaaaah

[marsh raft]

looks like the game running now, but when i try to see ad then i see black screen and game going into infinite loop and my phone doesn't react

[void lynx]

GAMELOFT wold you like to help out some times ?

For more then 2 months I can't see any Ads nothing, can't make credits can't watch ads to reduce refills for cars 😒

What's worst, did send you guy's emails complained on Costumer Care even your small forum and dev chat .

Really nobody can help one player to be able to wach ADS again?

[marsh raft]

looks like problem with game in general related to AD engine

dev team should carefully inspect that problem

[lapis osprey]

why? my connection is 101% fine...

[supple niche]

This pop up shows up everytime i open the game even i have downleaded game from play store and i am unable to play it 😭😭

I reinstalled the game thrice still no fix 😐

[crude arch]

: /

2nd time

[charred nova]

RIP

[crude arch]

pls help

@sturdy grail

[vital radish]

@crude arch you must have done something.

[crude arch]

nothing

i just got unbanned

2 days ago due to emulater

i uninstalled bluestack @vital radish

[vital radish]

Did they reset your progress after the 1st ban?

Then wait again

[vital radish]

(Update /message 29th december 2020)
Lags and game crashes.
Android 11
Samsung S20
Google play
f46631
I think it happens after 15-30min of play, and since the last update of my phone.

[urban iris]

Why disconnected?

plz fix

[cursive grove]

Again that 'ERROR'

[vital radish]

Don't know if it's an error or not but found a rather, impossible mission.

It's at Episode 6, btw. :neutral_face:

[safe phoenix]

The game screen appears bleached after pulling down quick settings. Does this happen to anyone else?

[muted sphinx]

really now. i got banned again one day after i got banned for 5 days. i have been playing legitimately for 2 months now. :/

[orchid tusk]

This is not an issue we can assist you with here I'm afraid, please get in touch with Customer Care directly using the instructions in #👨💻-customer-care

[muted sphinx]

ok

[crude arch]

@manic talon i need help with my ban

for nothing

2nd time i did nothing

[muted sphinx]

i feel your pain😔

[south elm]

you got banned for no reason too F

[crude arch]

the first time for emulator

2nd for noting

[muted sphinx]

both times were false

[crude arch]

really

[south elm]

Yeah the anticheat is dumb

[lucid pine]

GL already stated somewhere that using emulator is not against the rule, but it could falsely flag you as using modified version of the game

[crude arch]

its not modded

[lucid pine]

Using emulator at your own risk

[crude arch]

ik thanr

that

[lucid pine]

You might use the legitimated version, but the system might mistakenly take you as using modded version.

[crude arch]

i guess this wouldnt happen again

[lucid pine]

Their anticheat is dumb

[muted sphinx]

true

[urban iris]

game is crashing after shanghai 😕

[silk ferry]

whenever i set the game in high graphics i get poor network in my phone even though the network is fine tbh

[vital radish]

@crude arch
If your account was banned, please do NOT direct your questions to our Discord channel. Our Discord moderators and team members are not able to assist you in this matter, and leaving such messages could cause you to be muted in the chat.

If you believe that you have not done anything wrong, we would highly encourage you to check following article first: https://www.facebook.com/notes/asphalt-9-legends/hacking-measures-fair-play-rules/2338763863091444/

If you still believe that none of the above applies to your case, you can reach out to our Customer Care team for a final review.

[vital radish]

happens when I use controller... please fix this issue

[safe phoenix]

@sturdy grail @glossy vigil pls get that issue ^^^ fixed along with the auto drift when we play manually

[glossy vigil]

Please share your player ID and platform

[urban iris]

I already worked

[crude arch]

@vital radish yeah sorry,just customer care never reponses and i feel like my 2nd ban was a mistake

[hallow fiber]

This problem occurs since the American or British update! They never corrected. Galaxy S20 + here.
It also happens after watching an advertisement sometimes.

[umbral turtle]

how many GB of RAM required for android platform

[lunar yarrow]

Man still laggy

[quiet bough]

Any issue ? I can't play with my redmi note 8 but i can with my old s7

[smoky inlet]

Same

[safe phoenix]

Video proof of the bleached screen that lots of players are facing on android @sturdy grail @glossy vigil

usually happen after playing a race

[worthy plume]

The game crashing oftenly, optimize it

It used to run better

[urban iris]

Same, game is crashing 10 times

[viral stream]

I myself online in my group, but why it's still saying. No one is online?

[reef mesa]

I download a9 from my plays store and the download stops at around 1.4 gb or something and restarts randomely so i downloaded the game from chrome and downloaded the in game download directly from a9

[abstract oracle]

Downloading the game from non-official apps/sites isn't recomendable.
Your issue with Play store might fix by doing the following

1. Go to settings, app setings, play store
2. Delete app data/storage
3. Try to download the game again using a stable WiFi signal @reef mesa

[earnest folio]

@vital radish the "secure vpn" add crashes the game every time. No rewards no prize/pac. Gas refill time does not reduce. Galaxy 9+ android. Player id: 2b01292

[worthy plume]

The game just crashed everytime i play

When i start a race, the game suddenly freeze, and then crashed

[humble siren]

Did Asphalt 9 for Android servers are down or its down for all platforms? I can't access Asphalt 9 even tho I have a fast Internet :/.

[safe phoenix]

this issue appeared again

[glossy vigil]

Can you detail it more? Please follow the pinned messages when reporting an issue

[safe phoenix]

When this specific ad appears it never loads, all other ads do. This is the video footage of it.

[marble cedar]

driver 5268#5207 has been warned

Reason: Posted an invite

[stark flare]

Sorry driver

But no invites here

[vital radish]

Game started to get super laggy and eats-up a lot of RAM. 🤨

When the MP race starts, the game lags so much that it becomes unplayable and had to force-restart because of it.

Issue: Experience a super lag after playing for 1-hours hence had to force restart and also, change the in-game setting to 'high-performance' & turn-off 60-FPS.

[safe phoenix]

i can't even watch ads anymore, it's always loading the same ad that never loads

[glossy vigil]

Did you check your internet connection?

[umbral owl]

Hi Clauwudia
@glossy vigil 👋

I can't login to my account
Player ID 2182c

[safe phoenix]

my internet connection is perfect, i'm on wifi 6 with good speed

every other ad loads fine, it's just that specific ad with the lady on the bike that never loads

[viral stream]

I myself was online. But, it says no one was online in my club.

[crude arch]

just got a warning for nothing any help @glossy vigil

i got banned for no reason and i feel like that i will get banned again

@warm goblet

the antiban system is banning me for no reason

if you could,please DM me

is it b/c im on chrome os?

pls reply asap

my id is f9e4eb1

3 days after first ban over

first time 5 days

i have contacted gl customer care,and no answer.

[steel tapir]

Player ID: 83462
Keeps spinning and can not watch ads. Happens for all options to watch an ad.

By the way - It has nothing to do with my internet connection.

This same issue happened to a lot of people just a couple months ago, now it's back.

[quiet bough]

Dont play with bluestack .. systems detect some modifications and ban you for no reason ...

[crude arch]

@quiet bough i did the first time but the second is faulty

[urban iris]

Osaka is lagging mp stupid 😡

[worthy plume]

The chinese version is much more optimized than this version :/

[rapid coyote]

July 29th-September 23rd 2021:
German Season Pass
Add Carrer German Season in Berlin
Get Free Pass Get Cars:
BMW i8 Roadster

Get Free Pass Get 13 Disney's Prince Characters:

• The Prince
• Charming
• Phillip
• Eric
• Adam
• Aladdin
• John Smith
• Hi Shang
• Naveen
• Flynn Rider
• Hans
• Kristoff
  -Maul

Get Legend Pass Get Cars:
Mercedes Benz CLK GTR

Get Legend Pass Get 14 Disney's Princess Characters:

• Snow White
• Cinderella
• Aurora
• Ariel
• Belle
• Jasmine
• Pocahontas
• Mulan
• Tiana
• Rapunzel
• Merida
• Elsa
• Anna
• Moana

Thank you

July 29th-September 23rd 2021:
German Season Pass
Add Carrer German Season in Berlin

Get Free Pass Get Cars:
Artega Scalo Superelletra

Get Free Pass Get 13 Disney's Prince Characters:

• The Prince
• Charming
• Phillip
• Eric
• Adam
• Aladdin
• John Smith
• Hi Shang
• Naveen
• Flynn Rider
• Hans
• Kristoff
  -Maul

Get Legend Pass Get Cars:
Mercedes Benz CLK GTR

Get Legend Pass Get 14 Disney's Princess Characters:

• Snow White
• Cinderella
• Aurora
• Ariel
• Belle
• Jasmine
• Pocahontas
• Mulan
• Tiana
• Rapunzel
• Merida
• Elsa
• Anna
• Moana

Thank you

[zinc hemlock]

i just mad an android account and i have ie packs guess i will just have to whale even tho i dont have lp

[viscid sky]

Rome too

[crude arch]

@zinc hemlock woah

[umbral owl]

Hello is anyone monitoring this channel
Couple of days ago I have posted the issue I have with logging in to my account.
Can any dev/mod help me out with this?

[warped valve]

Are you serious about these 2 legend pass mission or tou lot out of mind

You*

[celest marlin]

The 2nd one is fine

But the 1st one is impossible

[vital radish]

Probably there will be a free trial mp

[supple river]

apollo ir already had a mp i believe

[celest marlin]

No

[vital radish]

Found this another impossible season mission where it requires S-class car in elite event (daily). 🙄

It's at Episode 7, by the way.

[meager mural]

U just don’t have the cars required

[supple river]

@vital radish it says elite event...not s class elite event

you can perform this task in the next 2 week elite events too

[muted sphinx]

i got my whole account reset the same day my ban ended🤬

[supple river]

ban is supposed tp be resetting it

[crude arch]

My reset was cause of faulty ban

@warm goblet do you mind if you could help me

recover progress

[warped valve]

I am only worried abou first one which fixed by GL

2nd one is doable in new mp

[lunar yarrow]

So this game makes my brightness go down how does that happen

[vital radish]

I am still waiting a fix of these issues !

[restive magnet]

My wheels are grey why do they appear as orange in race?

[urban iris]

Please fix this performance lagging all track weird freezing lag mp and game crashing

also a9 chinese version no game crashers and 30fps default graphics?

Device: Samsung Galaxy A10

[silk ferry]

whenever i start to play any race (events & mp) the games starts to lagg in between and its annoying that lagging happens in default mode

Device- Huawei Honor 9 lite

[vital raptor]

A9C has nothing to do with this server.

[torn tundra]

I'm facing issues I don't see any daily events and or Multiplayer

NVM it's working now I cleared cached and restarted game

[merry crystal]

Sorry bro but maybe problem is your device, 2GB ram and basic exynos hardly you will no have problems like that

[ember prism]

The car in front of me is place 2 and in fact I'm place 7

Please fix this bug

[quasi horizon]

@glossy vigil if there arent going to be end of season rewards, why dont you remove the claim rewards after season button. It just pisses me off when im prompted to click on it, and i recieve nothing

[umbral owl]

I can't see Grand Prix event and round is ending tomorrow. What's going on with the game lately?

[worthy plume]

He probably refers to the chinese version is much more optimized when it has much more things going on in the game unlike global version thats very laggy with less things going on

And i agree, the chinese version is much more Optimized than global, they should ask Chinese version Developer to help optimize this version

[zenith cypress]

Really?

[fallen cosmos]

Not sure if it's meant to be like this, but it doesn't make sense. How can I get those credits when I can't use those cars?

[zenith cypress]

Here are my OPPO A12 stats but when I try to download A9 from Play Store it shows that my phone is not compatible with the version but my mother's phone that is a Redmi 6 with the exact same stats there A9 can can be downloaded and it runs perfectly can you please explain this and can you plz make my OPPO A12 compatible with A9 since it is the phone which I use for travelling.

[hard bronze]

My connection is stable

[mortal frost]

can't log into the game with google login since a few hrs...anybody had that issue before?

[barren pelican]

Dear Dev Team, please help me out real quick. A friend used to play on android but his phone isn't performing anymore. He's got opportunity to use an iOS device instead. He isn't familiar with account transferring and me neither, please tell me what we are missing

He said he contacted CC via ingame option from old (android) and new iOS device but still no reply. If it just takes its time to get all requests done, np. If he missed an important step of verification, please tag in reply to make sure I don't miss your advice. thanks in advance

[lunar yarrow]

How is this game still lagging since the British update

And crashing

[sage thorn]

They didnt list the A12 in the compatible device, meaning it cant run at playable framerates

[marble cedar]

SnapDragonCool_7374!#4366 has been warned

Reason: Posted an invite

[zenith cypress]

Then how come that my mother's Redmi 6 with the exact same stats run the game perfectly?

Moreover My OPPO A12 used to run version 2.4.4a at high quality graphics with nominal lags. And it was only from version 2.5.3a that the game disappeared from my phone's play store

[inland mica]

they probably removed support for the A12

[inland mica]

you said nominal lags that is why they removed the device

[zenith cypress]

I said that it lagged nominally at high quality graphics but at default graphics it runs smoothly without a single lag. This is not fair.

[inland mica]

oh ok

maybe they didnt remove i was just guessing

[sage thorn]

Bc Oppo is less optimized dan Xiaomi phones ? I mean, ColorOS isnt dat popular than MIUI

And it doesnt get as many patches as MIUI

Maybe wait for the next system patch or the next A9 update

[inland mica]

And btw this app always crashes my tab whenever I hop into a game

My tab screen turns off and then everything is gone then they come back then when I go back to A9 it restart and 1 fuel is already used

I have Samsung Galaxy Tab A10

32gb storage and 2gb ram

I have plenty of space left

I also play Call of Duty: Mobile and it works totally fine

Pls give me a solution

[austere sluice]

Asphalt 9 I am using the Samsung galaxy a21 and I can't purchase any of the legend passes when I try to buy them

Can I get a solution @Goatify

[kindred warren]

Hey guys umm.. I have 2 phones and I have the same account on both of em and in grand prix on one phone it's showing low points but in the other it's showing high now which(one is showing 6th and the other showing 8th) which position will I get overall plz tell me @sturdy grail

[sturdy grail]

please contact the #👨💻-customer-care maybe your account is having some sync issues

[minor dome]

so being as can't report gameplay issues any more probably have to take to here.......so minimal players in mp2 in the last few hours to grind to 3k for an epic, how are we supposed to do it getting +3 for a win?

once again a flawed update, 9 days early

what exactly is going on devs? or the bots gone crazy?

what exactly is a banned reaction? something from stalinist russia?

[vital radish]

Quick reminder to everyone reporting issues, to make sure that we will be able to look into it.

✅ Always check the #🔥・hot-topics first;
✅ To report a new issue, please follow the steps from the pinned messages 📌
✅ If you know the answer - feel free to help other racers ⛑️ 🧰 🛠️
↪️ Need help? 🚨 For personal assistance please follow the steps in the #👨💻-customer-care room;
❌ No off-topic discussions, please. Let's keep it clean ✨
❌ Do not place your feedback here as there is a separate space. Click here ▶️ #758350934983442473
❌ Please avoid spamming;

Thank you for your cooperation! 🤝

[minor dome]

shame we don't have permission to write in that channel #758350934983442473

[vital radish]

Ads not working some time
Device - Asus Rog 2
Using Wifi 60mbps
Location - India

High graphics don't work as soon as you close the game the game resets it to default

[vital radish]

Cannot connect to the game..any ideas???

[vital radish]

The visual quality is automatically reset to the default but I kept it in high quality, please fix this.

@vital radish 👆 please check this

[mossy bough]

I got a same problem

[covert quarry]

Same problem reset my config

I'm deactivating 60 fps and it stays at 60 fps and the graphics change by themselves

[hybrid granite]

#mina

I cannot log in

@sturdy grail

[glass rune]

in my a9 app a while ago i firstly updated it and then the next day i opened up the app and it resetted its data by itself

this is a major issue for me please fix this

[onyx totem]

New update is over heating my device this happened after new update.

My device is Galaxy Note 10+ Exynos edition with Android 11 updated with latest patch.

Also whenever the game is restarted. The graphics setting is changed to Default as well as FPS set to 60 even when i selected 30 FPS from the option but game itself is running at 60FPS

Finally. It seems new update added more bugs, lagging amd physics issues rather then adding fixes. Now game even lags during scolling through options and my phone is overheating even at Performance mode.

[vocal hare]

Ads not working for sometime

Plz team check it

It's continuously buffering

No ads

[vital radish]

Y am like this for days..nobody answers back..from customers care

[vocal hare]

@vital radish maybe a temporary banned
Did u try to connect your id with Google account

[vital radish]

Yes nothing

Google..Facebook.. don't work..banned ..why..y don't use cheat or stuff like that...never did

[vocal hare]

Then it is temporary banned so contact customer care

@vital radish maybe multiple logins

[vital radish]

..ok..y did..but it has no sense..for what reason

I've had problems with the game for the last weeks..y say more..somebody connected to my account when y was playing

And y receive a message on screen and couldn't play anymore

[vocal hare]

@vital radish hah that's the problem
Contact customer care fast they will help you as soon as possible ❤

@vital radish it's on the team
Once this problem reached them they will looking in to it

[vital radish]

Just hope they will help me..y spend some money on the game when y started,and I'm in one of the biggest player community

[weary locust]

Every time you log on your display settings change to default even though you set it to performance or high quality. Add this to the 99374 other bugs to be fixed.

[urban iris]

Why asphalt 9 closed automatically with device overheating 😑

Also wasted 1 fuel sir in vlf force v10 events

🙄

[urban iris]

Why not fixed lagging?

after update

Also I set performance

and restarted automatically default

please fix this

[stiff fog]

Yea no way to save settings, i switch to high quality graphic because it give me more visual feedback and have minor difference to default potato graphic performance

Have to login twice to play the game pepega

[glass rune]

new update reset my game data

[willow fog]

The tilt control has disappeared from my game. I don't know how to play with other controls!

[visual sierra]

Controller issue is not fix yet in the new update....please fix it

[teal current]

I got that also

[glossy vigil]

Thanks Mambo 🙂 I've already send it to the team

[vital radish]

Something is not right with the setting. I open-up the game and the graphic is set it to 'Default'?

Hence, had to set to high-quality. :neutral_face:

Kinda annoying, to be honest. Anyway, hope there's a fix. ❤
Edit: It crashed the game totally after setting to High-quality.

[solemn kestrel]

plz check and fix this bug , if u guys watch the front of the car , it starts shaking from the beginning and also its more visible when i start drifting , i loose a lot of speed and sometimes the control of the car

@sturdy grail

more video of this issue , device s20 ultra android platform , i had this issue from 1 month now

[opaque saddle]

Assimilation with the Google ads server is even worse. Didn't think it was possible but the force closes and indefinite hanging, pictured below, are more messed up than before.
This is an exclusively Gameloft phenomenon so no need to blame poor connection, overloaded cache or other silly excuses. Other games that use the same as servers have no problems at all.

[thorny osprey]

I have similar problem as Pixielight17 few comment's higher.
Except that I want to keep "performance" and it always reset to default after leaving the game and opening it again...

[ashen coyote]

Why the graphics setting get changed to default automatically? Its annoying

[silk hound]

Experiencing fps drops. My phone can handle high graphics but now lags so much when I use high graphics. Especially bad during MP even in performance graphics.

[hazy leaf]

I have severe overheating issues on my Huawei Mate 20 Pro after the update.

Previously this only happened if I enabled 60 FPS, now it's constant overheating.

Tried clear cacke, restarted... No result. It overheats within a race or two.

Graphics is default, 60 FPS disabled.

Plus I get a lot of device freezing in the past 48 hours.

I think it's an optimization issue :/

[lunar yarrow]

Why does this game keep on resetting my display I set it to performance and then it just goes back to default

[thorny osprey]

Although there's that lil' bug, I noticed improvement in fluency of graphics on default. Before update, I was experiencing huge lags and fps drops during graphically hard scenes like KD or during high speeds, especially mid-air. I haven't encountered them yet... 👍

[vital radish]

Hello. I have a problem. I only do one on one in multiplayer. What is the problem and the solution?

Game still not working no way to connect to the game...@Mina tould me to check the customer care but nothing

[hybrid granite]

Hi, can u help me whith mu isses i cannot log in and send massge to my team

@sturdy grail

[hazy leaf]

Overheating and this constantly after the update :/

[vital radish]

@sturdy grail Hello. I have a problem. I only do one on one in multiplayer. What is the problem and the solution? and my reputation points are no longer counted. thank you for your reply

[vital radish]

This is really not on @sturdy grail !
This is too much from gameloft now.
Players on Android deserve answers and not to be just brushed off.

Above has happened a dozen times today. This has nothing to do with my connectivity or anything else other than Gamelofts complete contempt against the players. The same players that put the game into the top 10 of games. I suggest you realise how and who as a collective put Gameloft where they are, give back to the players and invest in some servers for this game alone!!!!!!!

[worthy plume]

Game crashed

[vital radish]

player ID 5c6164a
platform android
device Samsung s9
issue settings remove by its own from performance to default after some few hours don't playing the game! my phone or internet can't handle default settings, lags and buttons not working! please fix this issue!

[worthy trellis]

Getting "No reward available for: 'enter_section_car_selection_iv'" after watching ad to refuel

[lethal oar]

Hi @hybrid granite , Did you input your age under 13? if yes, The connect/forum button will be disabled.

[umbral turtle]

@glossy vigil Can I open the game with this phone ?

[worthy plume]

The game is barely playable on my phone with sd625 and 3gb ram

That phone is much weaker than mine

[umbral turtle]

:(

[warped valve]

Ads are pain in head

1 plyed for next restart your game.. is it gonna fix ?

Also graphic automatically set to default on restarting game

[orchid tusk]

Hi, racers!

I hope you are enjoying the new update. I wanted to mention frequently asked questions that are common in the first days after the update.

Q: After the update my game is crashing/lagging.
A: Yes, it could happen during the first time after the update. However, if it's still happening after playing for a few days and your device meets game requirements, please contact our Customer Care team for further assistance.

Q: It takes longer to find opponents in the Multiplayer.
A: It's a common issue in the first days after the update because you will be playing only with players on the same game version. Therefore, if you are have already updated the game it might happen that there will be not enough racers playing in the Multiplayer with the same game version.

Q: The game's graphics settings are resetting to default every time
A: The team is now aware of this issue and working to resolve it as soon as possible. For reporting purposes, just state your device model and OS version and we'll gather more information for our team.

if you will come across a new issue, please use #🤖・android-issues chat room and follow the steps from the pinned messages to leave full information that would help to investigate this faster. For any personal assistance please reach out to our Customer Care team. Further details could be found in#👨💻-customer-care

I will see you in the race!

[vital radish]

@orchid tusk my graphic setting always restart to default game setting also the the ads is always stuck at loading. That's the common issues, do fix please. Thank you.
Player ID 1d55a07
Platform Android

[hybrid plover]

Attempt to watch commercial (ADS PACK - FREE) 4th time hangs game.. after restart, there is no option to watch commercial. So my concern is, there is mistake in code from old times, when we were to able watch only 3 commercials.. and i remember similar issue after we went to 4th 🙂

[foggy spruce]

Why can't I continue just at least until ghost slipstream is over

[lethal oar]

What version do you play? is it 2.7.3a?

[foggy spruce]

It's the full throttle update but I was planning to update the game one week from now

[vital radish]

Something is not right. Also, it's not my Internet connection, my connection went fine. 👍

[lime pumice]

What's happening

[vital radish]

@sturdy grail, where is Apollo IE?

It's missing in my car selection list. Thought that it is part of the Full Throttle season?

[foggy spruce]

Never mind just updated the game thanks for your help though

[visual sierra]

Please fix the controller issue it's been 2 month since january update till now feb update the problem is not been solve yet..the camera is always changing and can't set to manual drive it's always touchdrive mode....c'mon it's been update twice but this issue still persist

[unreal arch]

why it keeps saying "update ready to install" on android ? I upgraded yesterday via play store

[austere sluice]

It still won't let me purchase items

On my samsung galaxy a21s and a10

[torn tundra]

The Graphics need to be fixed Asap

They go back to Default

[proven summit]

@orchid tusk Graphics issue (high to default) : Redmi Note 8 Pro , Android 9. Looking forward to fix

[vapid copper]

This is fine, I was playing good in Osaka when it suddenly happens and the game just crashes.
My phone: Moto Z2 Play

in literally every race in Osaka this happens

[covert quarry]

@proven summit same on xiaomi mi9

[mossy bough]

How much time they have to spend on fixing the graphics setting bug?
It makes my phone laggily.

[lunar yarrow]

I play aspahlt 8 for 30 mins little to no lag I play one race on asphalt 9 crashes

[inland mica]

Same with me

Whenever I hop in to a game even with performance graphics mode it crashes if I activate nitro or drift.

I have Samsung Galaxy Tab A10

[vital radish]

Device: Samsung Galaxy S20 Ultra 5G
Issues:
● camera changes from action to steady and then onto close without prompt.
● free view camera not working in 60fps or 30fps since September British season.
● Game is crashing on opening app.
● ADS aren't stopping properly and rewards are missing.
● Multiplayer races are glitchy and disconnect without warning. My network is stable and green on screen.
● Development team aren't dealing with these faults properly and haven't done since 1st year anniversary season.

[finite arrow]

@vital radish I'm not able to watch ads in the full throttle MP to refuel cars neither tickets I have to clear app data then sometimes it work most it time it wouldn't @orchid tusk

[lunar yarrow]

I like how when this game crashes for some reason it resets my graphic settings then I have to reput it on performance which makes me restart my game again

[dreamy rose]

Device:Xiaomi Redmi 5 plus
issues:
Particle effects killing the game(so, much lags starts when object come to road
*Game restarting after my graphic settings turns default all time
*Ad's sometimes gives crash
*And game need some optimize (pls)

[barren pelican]

Dear Dev team, please direct message me to help a good friend of mine with low English knowledge to transfer his Android account to iOS as soon as possible. His former device is about to die (or already did die #rip)

He already tried transfer via ingame cc a few weeks ago, but since his English isn't best, he might have missed some important info you need to make his dreams come true. Please give me a chance translating and helping him to play again soon again. Thanks in advance!

[torpid pelican]

Why you can't preview the locked parts?

[warped valve]

After playing first ad 2nd ad doesn't play. I need to restart game in order to play ads

[urban iris]

Why watch ads loading not working something?

[marble cedar]

Ashaab_Sheikh#7072 has been warned

Reason: Bad word usage

[dreamy hull]

We Are Losing Every single Ad Reward, Who gonna pay for It @Asphalt?

[urban iris]

Watch ads is game crashed

[barren pelican]

Ok thanks for that info :)

[finite arrow]

@vital radish I'm not able to watch ads in the full throttle MP to refuel cars neither tickets I have clear app data and it wouldn't @orchid tusk

[vital radish]

@vital raptor when is the horfix for the latest update faults!!

[urban iris]

Again 🤦‍♂️

[worthy plume]

Some parts won't show on lowest Graphics

[torpid pelican]

It still not previewing tho when i'm using the high quality

[onyx totem]

Hi Charlie, I have added MORE or less words over here. Please do including my suggestions I have added my suggestion in Multiverse Section cuz it wasnt fitting in "Global Submit Suggestion"

[marble cedar]

benlin#9104 has been warned

Reason: Bad word usage

benlin#9104 has been warned

Reason: Bad word usage

benlin#9104 has been warned

Reason: Bad word usage

[mossy bough]

Dealing the problems doesn't take so long,you guys are just wasting our time!!!

[solemn kestrel]

@sturdy grail i lost over 120 points in 2 races because i got disconnected and my internet works perfectly , Rip this game server

first race i lost over 80 points

[lunar yarrow]

Rip

[void lynx]

Someone please help
Player from 2019 invested money in the game progress and many hours.
Can someone please guide me to someone capable to help in login on to the game progress.

Game saved to Facebook and Google
Can't log on with none !

I'm losing good progress in the game payed Season pass.

[solemn kestrel]

probably banned

wait for couple of days

[void lynx]

Waiting for more then 1 week !

This is ridiculous

Contacted costumer care no response

[void lynx]

Support please verify my account 🙏
Old member in the game, need to take care of my Team and I'm losing important progress from the game !

Pls help
In the image it's the account with problems to login

[finite arrow]

My game is constantly running at 60fps even though it's off oneplus 8 Android 11 OS

[urban iris]

same

[vital radish]

Watch ads stucks on loading screen in every two watches

[vital radish]

What about this?

5 days already @orchid tusk

[abstract oracle]

@vital radish it works fine for me, it got fixed a few days after the announcement was made

[fossil edge]

this is the first time that if you dont have de season pass you cant finish all the missions and win the 1.000.000 credits, im very dissapointed

[vital radish]

@abstract oracle ok good Lee 👍

[abstract oracle]

Also, an important issue here — · —
I couldn't provide any sort of proof or media to show this, but lately I've been experiencing touch freezes, mostly on the start of a race. The game runs perfectly fine but the screen doesn't responds to anything, you can only pause using the system Back Button. The screen stops responding for about 2 seconds and in case you were holding a button or steering (in my case, with tap to steer), the button will remain pressed until the freezing stops. I've also had this issue during mp races, but I have seen no other report like this one here.
— · —
My hardware is completely fine, no performance issues, lagspikes or anything during gameplay, touch is fine and this did not started happening after a system update but after the latest game update.
ID: 845d6
OS: Android 10
Device: Motorola One Fusion+

[fossil edge]

i have had the same problem

[abstract oracle]

The same touch freezing?

Well that's good to know, I thought it was only my phone.

[fossil edge]

yes, tap to tourn and nothing for a second

Nevada is a big problem for this ussue

[waxen dune]

do you think to fix the game

[worthy trellis]

On Android closing ad using Xbox controller causes error

[waxen dune]

Game restarting after my graphic settings turns default all time

[vital radish]

they haven't fixed the graphics settings yet that sets to default automatically@abstract oracle @orchid tusk

[marble cedar]

benlin#9104 has been warned

Reason: bad word usage

[verbal sundial]

Graphics setting automatically changing to default from high after restart

[vital radish]

Yes and it's getting on the nerve now. A hotfix is majorly anticipated GL.

[rare cedar]

@glossy vigil @sturdy grail
This is how gl responds to me,they don't even care about the players or the bug.Almost a week,who is gonna compensate the loss of the Android players?

What a useless cc!

[slender niche]

game is significantly lagging harder after update, not to mention the 'default' graphics bug which still remains unfixed, and my phone is heating up significantly faster than it used to before, could you guys check if anything is wrong with the current android optimizations :/

[glossy vigil]

Hi, we're aware of graphics issue. Thanks for reporting it

[finite arrow]

@glossy vigil there is also an issue with ads not working for tickets and car refueling

Android

[vital radish]

@finite arrow We haven't seen such issue on our side, so please follow the steps from the pinned messages so we can get more details to look into it.

[slate isle]

Please optimize the game for exynos processors. My s20 fe lags as well as heats up pretty early

[lunar yarrow]

Haven't played for 4 hours my phone is not hot and the game randomly crashed the first race

[arctic granite]

why does brakes work the same in touchdrive and touch to turn, but different for gyroscope driving? the help for that mode doesn't say anything about working different than the other two.
At least make it that brake works as is supossed: "enabled when holded", not as tap to enable tap to disable. This last mode makes speeddrifting or canceling turbo resulting in drifts longer than intended, or even 360 turn if tapped too fast for this extra unintended drift not to occur.

[vital radish]

My car turns reverse while I do flat spin and I loose my race I just did 360 1 time but it happened 6 times and made my car reverse and that too with a shockwave

[azure gate]

This is a big problem here. Today I was supposed to unlock this car I needed two more BPs for this but I got a glitch when I got the first card and only got the second Bp

I got only one BP from this reward

Where it's showing two BP as reward s

I need that BP back and please fix this issue and it didn't jst once it's like happend many a times, this problem. I faced this issue even in the Lamborghini Gallardo LP event I got glitches and didn't get the BPs which I won and should have got but didn't get so I believe this will be fixed soon

Don't forget I need that BP which I should have got today I need it back

Please do look forward to this problem of mine

Thank you

[vital radish]

Having a issue with the ads (there's sound but no image) in the Ad Pack. Hence, had to force-restart the app because of it.

Edit: Had to restart multiple times (x5) due to ad error. Anyway, hoping for a fix. :thumbsup:

[reef mesa]

Graphics issue fix when

[round fulcrum]

There's an issue with free ADS in the shop since update: the first three work correctly, but the last one freezes the phone, need to turn off the game. When re-opening, no bonus.
Problem with daily free ads and LaFerrari weekly ads

[reef mesa]

Only pc got a workaround of the graphics issue

[lunar yarrow]

I am about less than a metre away from my router and the game says I have low connection

And then crashed

For about the 100th time

And then again in legit the next race

[covert quarry]

who wants to know about the event hell in morals where the fix for this junk game

[vital radish]

Connection error despite I'm using fast Internet connection. 😐
Edit: x2 of tapping retry button.

[oak basin]

Is it possible to update the game via Galaxy Store even if I downloaded it from Play Store in the first place?

[vital radish]

Not only the graphics, the game shows a connection lag, even when it's all fine. A hotfix is needed ASAP.

[regal onyx]

Same here

[next oak]

Graphic setting still error, can't lock on high, always reset to default

[vital radish]

@glossy vigil (sorry for the mention).

Why the icon so big? 🤮
Edit: I checked my device setting so far, no problem at all but did not expect it to be so big.

[lunar yarrow]

This game is lagging worse than the update before how

And I crashed twice looking good so far

[vital radish]

Game crashing
Frequency-5 times in 10 minutes

[fossil edge]

hey, always the last ad to see its crash de game, can you check this. thanks.

i have the same problem but it only appears in the last ad to see

i see ads on daily store and car hunt and only crash in the last ad available

[trim cobalt]

Having issues with trying to collect on ads in the game, seems I'm not getting any ads.

[full surge]

For some reason I don't have epic packs available in my shop but other packs are available but others do have that pack available

[brittle stone]

My game revert to default graphic settings whenever I login

[lavish gull]

can i play pc with my android account ?

[sleek hill]

nope

[full surge]

And now my ads stopped working 👍 after watching so many to grind mp2 score it stopped working

[radiant breach]

Me too

[full surge]

@glossy vigil @sturdy grail

Can you check if anything is wrong pls

It's been so many hrs and still nothing

[raw holly]

Hello, after updating your product, my device is warming up, it often tells me bad conection, my connection is great. It reduces the number of fps and dims the screen brightness. My device BKL-L09 (EU - CZ)

[raw holly]

Hey GL, Google play my off Asphalt 9. Because he got me an application update for the MP race

pleas contact for responsible person

I'm really tired of your game, it's just problems.

I'm running out of patience. I'm giving you a lot of money and I'm having trouble with it

[late topaz]

I'm having the same issue, it's been 2 weeks or more now, no one is fixing this joke of an issue

[verbal sundial]

Graphics setting automatically changing to default

[vital radish]

Yeah exactly this, seems to always change back to Default after every restart

[visual sierra]

Where is the new update to fix all the issues?

[fallen cosmos]

So umm... How does this make sense?
(ignore the music)

[scenic wolf]

Phone is heating af

[hard bronze]

Please fix this ads issue. Not able to watch the ads repeatedly one after the other.

[full surge]

Same issue been a day and still no fix

Meanwhile mp2 is completely dead we watch more than 10 ads for 5 fuel and just to get 2 or 3 players giving 20 points if this keeps up need at least 100 races per day finish the 30k milestones we aren't jobless people

Also it's weird how rewards has 3 types of cars but only 1 choice which is also the worst for grinding available

[hard bronze]

Very true. It is useless.

[full surge]

Not worth the effort with continually crashing ads at all

[vital radish]

Aye graphics issue and frequent crashes bois why ;-;

[raw holly]

What? Why did it teleport me? It never happened to me. Pleas fix it!

[buoyant trench]

Impossible to reach 30k in mp2 with 3 tanks of fuel... I don't understand how and why make such a difficult reward, it's only frustrating , you have a lot of 1 Vs 1 when you play top 50...and demoting isn't interesting too...

[glacial lagoon]

Not getting rewards after watching ads.

[plain skiff]

Game freezes while trying to watch ads.

[vital radish]

Always the same problem !

[full surge]

Demote Cody fuel too and it means watching another 15ads after demote

[unkempt ermine]

This issue always happen

[vital radish]

don't let him suicide

[urban iris]

FIX connection

[lunar yarrow]

Woo another crash on the first race

Another crash after the race

[foggy spruce]

May you please explain why Himalayas is cursed with connection delay

May you please explain why Himalayas is cursed with connection delay

[slate isle]

Plz do optimize the game for exynos processors. Even galaxy s20 fe lags like hell 😫 😫

[inland mica]

same for my galaxy tab a10

it also crashes for me

[slate isle]

@inland mica mine heats up and lags like hell

[inland mica]

@slate isle mine lags liitle bit then crashes

but after the new android update it doesnt anymore

[fallen cosmos]

The game must've thought you crashed

[worthy plume]

Im starting to think that the reason the game crashed everytime i started a race is because every single texture on the map tries to render all at once at the same time when the race started wich caused the lag and then crash

Also that will explain the blurry texture at the start of a race

Example

This picture is obviously not mine

This doesn't occurs on the older versions of the game

[orchid tusk]

@royal meadow @late topaz @hard bronze @full surge @glacial lagoon @plain skiff @unkempt ermine

Could you add more details regarding your ads' report? Like your location (country) and specific device model. Also, where in the game it happens. You can DM me the details if preferred

[hard bronze]

Location : India 🇮🇳
Device : Redmi Note 8 Pro (MIUI 11, Android 10)

[wispy drum]

Lag on hunted race,
Indonesia
Mi 6X

[viscid sky]

I cannot watch more than one ad on ticket refill. After watching first one when I click to Play next ad it keeps loading even though I have strong connection. Also please fix the graphics issue fast

[orchid tusk]

@viscid sky please add your location, where it happens in the game and your device model, thanks!

[viscid sky]

My redmi 9 prime heats too.

[viscid sky]

I'm in india, it happens when I play ad to refill tickets and my device is redmi 9 prime with mediatek Helio g80

[snow mortar]

Hi Charlie, totally no ads for ticket refill and car fuel time reduction. This happen with the current update.

Location : Singapore
Device : Samsung S10+

[restive magnet]

I think there a problem with the win interface in event Inferno
Device : Oneplus 7

[orchid tusk]

Still we need information to provide to our dev team

[celest gyro]

So when the graphic issue will be fixed. 10 days already gone. Still waiting for it to get fixed but it's not yet. How long u guys gonna take now. Or this issue is just ignored now

[warm copper]

we have informed our team , working on it, will find a soln asap

[celest gyro]

Been 10 days bro. Still waiting

😕

[warm copper]

i understand the delay

[void lynx]

Let's see what I'm getting back as my problem is :

For 1 year almost I'm using PS4 Joystick on the game to play daily.

2 days a go my phone Samsung S10 5G just got updated to Android 11 One UI 3

Afther the update the game it's not recognised my Joystick anymore 😒

Any advice?

[strong mountain]

Ads: Inssues, refil tickets and gas
Locatin: Brazil
Divice: Redmi Note 8 Pro

[vital radish]

Device: Samsung galaxy s20 ultra 5g
Platform: Android
Controler : MOGA XP5-X Plus
Faults:
● ADS don't allow to close, rewards lost
● Random game disconnection/crash with lag and pixilated visual display in all events and mainly with elite A class and elite S class cars.
● More hackers than ever across all events.
● unable to open game sporadically happening
● game resets to default settings
● Game changes camera angle without prompt. I use Action only. Free view camera not working since British season
● Game causing overheating since British season
● Multiplayer races are taking longer and longer to start ( 1 mins 14 seconds is my record of waiting)
● loss of control over vehicles in Caribbean, Midwest and Cairo. Nevada is laggy and glitchy.
●vehicles speeds aren't all the same in garage stats but on track other cars ranked slower can overtake even when full speed myself .
● I paid for a product that isn't as stated, false advertisement of product.
● refuel time doesn't change after watching 2 /3 ads.

I would expect these to be simple tasks to correct, unfortunately I have very little faith regarding my experience with customer care and the lack of getting any reasonable answer

[hallow fiber]

Same problems! ADS, Loss Control, game reset settings..

[lilac jolt]

big font + always conncetion error background Android Special Event

[rare cedar]

@vital radish @orchid tusk fix them right now!Don't just reply us "we are aware in them....",that's useless!

[glacial lagoon]

Still we need information to provide to our dev team
@orchid tusk Sent videos . check dm. Thanks.

[worthy plume]

Relax buddy, they need to find the source of the bug and glitches first, its not easy as you just said them to fix that fix this

[snow mortar]

Ads has return. Issue appears to be fixed.

[rare cedar]

It is almost 2 weeks...
How can I relax?
My phone couldn't play the game because of the horrible heating and several bugs,crushes.

I even couldn't play the mp or car hunt because of them,and also they won't compensate us anything🙄.This is what I'm angry about!!!

If I were the boss of vivendi,the develop team which couldn't figure out where the source is,and fix them will be fired by me!

[safe phoenix]

Can't GL stop loading this ad? It never loads.

[vital radish]

Why do I leave the graphics low and the game keeps the graphics high?

[orchid tusk]

It is part of a known issue, the team is working on a fix

[silk ferry]

whenever i try to load the ad the game screen gets stuck in the loading mode and i cant go back why?

[void lynx]

Anyone here on Android have the problem with the new sistem update on the phone with UI 3 Android 11 ?
To make his Joystick work in the game 😪😔

It was working excellent the ps4 Joystick with the game but afther installed the new Android 11 the game doesn't recognise it anymore.

Thing is that more players from my group have the same problem 🤔

Costumer care said they cannot do anything!

Really? You just need on the next update to fix this bug and make A9 work with Joysticks on Android 11

Anyone have any suggestions? Please
This is my only way to play Manual ▶️

[sleek hill]

Location: Colombia
Device: POCO X3 NFC (MIUI 12, Android 10)
Ads doesn't load and random disconnection

[late topaz]

Fix this already !!!!!,

For the love of God just fix the ads issue is come and goes since 1.5 years !!!!

[glacial lagoon]

I can feel your pain

[warm copper]

can u tell me what number of the ad was it of the day?