🤖・android-issues

[mental idol]

Up town, attack, track 14

or is it me not understanding sth

[pastel gale]

Are you still experiencing these issues?

[sand halo]

Let me check

Now its opening smoothly

[brittle willow]

I guess I can't play gp properly anymore ...

[pastel gale]

We're waiting for an update on this issue

[woven mauve]

I have same issues stable wifi but game are to unstable i loss many mp races and in gp i have same issue i hope gl fix this quickly and i wait now for years for 120 fps option when i can play stable with my asus rog phone 6?

[vital radish]

@pastel gale is this normal that i unlocked a ferarri?

[pastel gale]

yes

[vital radish]

So there are the same one as the Ferarri?

[pastel gale]

I mean you unlocked an Aston Martin Vulcan

there's many Ferraris

some easier to get than others

[vital radish]

Ahh, i see, thanks for info

[urban iris]

1st vid: internet is fine
also 5.5 mbps
WHY got network status pop up in a9
2nd pic: I restarted device and doesn't work a9
Country: Japan
Device: Redmi Note 9
@pastel gale

[pastel gale]

What happens if you wait 1-2 min with the sync pop up

does it never go away?

[young kernel]

@pastel gale that happens to me every day and my wifi is very good on the second pic every time I go on the game 3 time so fare

[vital radish]

Try with a different phone

[neon hound]

Whenever i am facing same issue , i use vpn and proplem get solved

[coarse wind]

Seriously..this now... another transaction in daily events...does the GL become such poor that it's...adding everywhere , this pass , that pass, bla bla bla.... 😅.
Such a shame . I think Free thing is not in this game anymore

[vital radish]

they want to motivate us to finish the game

[robust parcel]

Daily event bonus pass showing just 11 days

[coarse wind]

they motivate us to spend real life money on this type of garbage...

[heady crown]

Hello, will this refresh daily or weekly?

[mellow light]

Daily

[supple tide]

with this move, Gameloft has already completely screwed up this game. it's just about paying to have a good time. I will not participate in that. and the fools who will buy it.

[heady crown]

Ok thanks

[coarse wind]

They have put money thing every where ... Battle pass- not just one 2 types of , Multiplayer ( spend money to get good stuff or else F of...now daily events too 😅...in future they might put in seasonal too...one to open this event then but this pass 🤣.
Such a Shame that this game become from what to what.

[vital radish]

you have it cheaper than me 😂😂

[young kernel]

@vital radish English please

[lunar cipher]

Can't play hunt when only 1 ticket is available

[young kernel]

Same happened to me as well

[fossil edge]

Where is the event of these cars?

[novel trellis]

Platform : Android
Reason: race in progress pop-up message

[pastel gale]

It was delayed

[pastel gale]

Working on it

[supple tide]

jj there are 4 versions. 1x for 11 days for 2 different prices and 1x for 14 days also with 2 different prices.

@vital radish

11 day

[brittle willow]

Just fix this before next gp please... this is getting really frustrating...

[coarse wind]

What type of ranking system is this 🤣...even DS automobiles postion is higher then me..and when i choose that car then ( how hard I try Its garantee to place last )
Seriously 😒😑

[torpid ether]

Which track ( Industrial revolution/ moat finale / ) ?

[coarse wind]

I don't remember now... 😅..skip it

[hollow mulch]

Been dealing with some game crashes during multiplayer races, has anyone noticed an increased probability of crashes in the last 1-2 days?

[neon hound]

I am facing some sudden lags and after that a msg saying " you have a poor connection"

Game get freez a bit before that msg appears and obviously opponent cross me during that duration

[sage rain]

Yes , you are right.
I have also been facing lagging problem during multiplayer and mainly in oshaka

[mint shadow]

Hi i just started a TouchDrive tutorial race to test my brand new controller,and this happened

Automatic language change,but why?

1st pic: auto language change, 2nd pic: reset to default

[strange mantle]

My game is stuck at the loading screen and will give me a connection error (2-0-0-0-408). I have had this issue since yesterday evening. It is the same for pc. I uninstalled and reinstalled the game, but it's the same. My internet might be the problem

Turns out it was my wifi, i restarted the router and A9 is working

[pastel gale]

great news!

[pastel gale]

does the issue persist after a restart?

[sage rain]

@pastel gale
In Multiplayer game is lagging sometimes . Maximum time it occurs in oshaka.
Due to this reason I got -40 in rank in two continuous matches and can't go to leagend league.
As my garage level is 12 and highest rank car in my garage is auston Martin Vantage (rank-3723).
So solve this lagging problem as soon as possible.

[mint shadow]

I haven't tried it, but I'll check it

[fleet sentinel]

Controller is only worth it if you're on manual, so don't try td on controller anyway. Also I think default instructions are in English...

[mint shadow]

Just network speed, Osaka have many items on ground,like Buenos Aires

[mint shadow]

manual and touchdrive works

[sand halo]

@pastel gale wth

[pastel gale]

Investigating

[feral karma]

@pastel gale not seeing inferno in credits heist and other daily events

Car in my garage, not there in event and can't see it's name in filter

[keen leaf]

Good morning ,
I just created my club, could you help me to make it grow please
Join me!
CLUB: french racing62
CODE: #29fe7b

[sweet spoke]

Wow @pastel gale teach us also how to do that?

[pastel gale]

We're investigating this issue

[sweet spoke]

Thanks

[vital radish]

😱

[feral karma]

@pastel gale incase you missed this

[strong schooner]

Hi. On the shop there is NO confirmation prompt on Tokens to Credits exchange. I already wasted 400 tokens in total by accident due to this. 200 while trying to close the game and another 200 when trying to take a screenshot to ask for help on the web costumer care.
First time happened ~7days ago witch I contacted the in game costumer care immediately but they never answered me and the second happened yesterday while I was taking a screenshot to for the same issue to ask for help on the website costumer care.
@pastel gale

[pastel gale]

There is a setting in notifications, enable token threshold

Enable that and set your limit

It will ask for a confirmation

[strong schooner]

Wow... Why is that not enabled by default? Also how can I get a refund of my tokens?

[pastel gale]

It was added to the game after community feedback

And customer care may refund tokens spent, but I'm not sure if they will grant it

[strong schooner]

I contacted them about 7 days ago but they never answered me and because of that I did the same mistake again when trying to contact them via the web customer care...

[neon hound]

I also requested it many time to set it as default with 0 threshold but gl never listen.
They always try to user let away from this feature to increase their income
and they won't refund your token saying that this is ur fault and also there is already a feature you should use .....

[young kernel]

My god👀👀 thats got to be a bug

[feral karma]

"Legends change the game"

[young kernel]

Its a bug in game

[real perch]

I have no age restriction, I can't change my nickname, I don't have acces to club chat while 2,5years ago I had accès when I played (same account), and I have this... (2nd screen)

The age in my email is 2001.

[pastel gale]

have you updated the game?

[real perch]

Yes I had

[pastel gale]

Alright, ping me in a few hours if the issue persists

[real perch]

Will be done
Thank you for replying

[vivid blaze]

@pastel gale I just updated the game, the UI (oversized ui in all tle's) is still not fixed as was promised 2 months ago. Also GP practice ui also not fixed, still the practice races go next button after finishing the race not easy to press on my device. When fix?

[pastel gale]

the UI fix promised was related to the car selection bug

[pastel gale]

Not sure about the gp ui, it should be fixed. Can you share a screenshot?

[brittle willow]

The ui bug has finally fixed for me ... after so long I can practice gp in a sound mind 😌

[pastel gale]

I'm so glad!!

[queen cargo]

@pastel gale bug in MP: after update, the "Free" camera view has stopped working. I'll try to record a short video of the same.

@pastel gale here is the video snippet:

[pastel gale]

thanks, reporting

[twilit viper]

I have this bug for ages (can't remember when it last worked)

[pastel gale]

yep, seems to be an old bug

team is aware of it, not sure if we have a fix ETA

[queen cargo]

Was working fine for me prior to the new update 🤔

[pastel gale]

weird, team thought it works for no one

[queen cargo]

@pastel gale here's a snippet from when it was working (that time I thought it was a cool feature)

Should've cropped the clip better at the end to show that weird flip landing well for once 🤦

[pastel gale]

Thanks for sharing

[fossil edge]

Can you explain this new part of the screen? Thanks

[vital radish]

GL has been like Microsoft, they release updates with some features but after the community complains about, they remove and said they have updated the product. 🤣 It's better they say downgrade 🥴

[pastel gale]

That is where you see the list of players you blocked

The only thing blocking does is that you won't see their messages in club chat

[neon hound]

This is basically blocking your own club members

[pastel gale]

yes, if you so desire

not much more

[real perch]

Welp, still same

[pastel gale]

Please contact #👨💻-customer-care using the link in that channel and share these screenshots with them

they can assist

[real perch]

Okay, thank you

[vital radish]

My eyes

[wise ginkgo]

Unable to install the game.
Device: One plus 7T

Have tried:

• clear cache, clear storage
• sign in sign out play store
• phone restart
• enable/reset/disable advertisement ID
  -play store is updated
  -phone software is also updated (Android 12)

Internet is fine 100 Mbps
Free storage is more than 100 GB

All other apps are able install/update.

Note: i was unable to update the game so i thought let me just Uninstall and re-install, and now sitting with no A9 🙂

Does anyone have any idea what else i can try? Thank you

[finite goblet]

Try AppGallery version of the game. Maybe it'll help.

[urban iris]

I use high graphics there is no reflection and god rays with my g85
also downgraded graphics since June 2022
I have no lagging
Device: Redmi Note 9
CPU: Helio G85
RAM: 6 GB
@pastel gale

[pastel gale]

I will share it with the team

[urban iris]

thanks

[fleet sentinel]

Same for me (Redmi note 11)

[spare arrow]

unable to connect to server error since morning in mobile
In india

[pastel gale]

have you tried clearing the cache

[spare arrow]

Even reinstalled the game

[ebon sparrow]

@pastel gale ever since the update, MP2 physics have been completely messed up. Shockwave is broken, car fragility is broken, and it seems like racing past 20% of a race causes the stars to align so perfectly that my car automatically gets hit, landed on, 360d, or crashes every race. This is getting ridiculous.

Please have them check the coding to ensure a change wasn't made, and revert back to an enjoyable gaming experience.

[fossil edge]

8 weeks without epic cads. Please GL improve this event

[young kernel]

@pastel gale I seen a falt its a when you press a daily events and go back there a pic of a car under neeth it

[pastel gale]

Could you share a screenshot?

[young kernel]

I'll try its fast when I try it

You can see it

@pastel gale ita fast but its there

[pastel gale]

I might be blind

I don't see anything

[young kernel]

Its ok its thare but not bothered about it i can still play the game

Its a shadow of a car

[hardy sable]

I can't install the game .I have tried clearing cache , data of Play Store and restarted and did whatever possible....i can't install....my internet is fine and have enough storage, I have tired installing other apps and games just to be sure and they worked except A9 . 🙂 Please anyone suggest me how to fix ....New season starts in a day and i can't download.

[fleet sentinel]

what phone is that?

[hardy sable]

Xiaomi Mi A3

[fleet sentinel]

Does it support MUI 14? (or whatever the latest version of android)

[hardy sable]

My Android version is 11 and it's stock Android

I just deleted the game last update i even played the W12 GP ....i had to install due to storage issue ...but now It would download the 2.5gb file but wouldn't install 💀

[ripe turtle]

My game is not opening while I'm Trying over mobile data , tried several times from different places and the problem persists .
Country -India
Player ID b7c5
NETWORK : Reliance Jio 4G / 5G

[heady crown]

No season is available in My Asphalt 9. Is it an error or normal?

[pastel gale]

It will appear soon

[heady crown]

Ok thanks

[arctic burrow]

Error code : 2-0-1-603-7

[arctic burrow]

I'm having the same problem brother

[arctic burrow]

Download the game from a third party app store, easiest method lol

[ripe turtle]

I think GL don't know about this issue

[wise ginkgo]

I am also having the same issue. Haven't been able to install ever since the new update arrived. What device are u using? I am on one plus 7T.

[wise ginkgo]

Hi @pastel gale, did u get a chance to look into this? I am not able to install ever since the update dropped.

[pastel gale]

I'm unable to currently assist with this

as soon as I can, I will

thank you for your patience

would be good if you opened a #👨💻-customer-care ticket in the meantime

[wise ginkgo]

Thank you

[pastel gale]

thanks, and sorry.

[wise ginkgo]

No worries, will raise a ticket there on GL forum. Have already raised one to One Plus Team. Later will be raising a ticket to Google as well bcz can't say where exactly the issue might be.

[cosmic sandal]

I don't have daily event pass and a9 bank till now, can you please make these available for everyone? I need it for the upcoming hunts

[honest canyon]

And again this happens

[vital radish]

My hands is too big enough to press this tiny button

[pliant cedar]

Something missing?

[coarse wind]

Update the game from the store

[arctic burrow]

Meh, just download it from TapTap

[pastel gale]

is your game up to date?

[quick crag]

Store refresh time is broken, it has to be refresh at 12.00 but didnt and says '10H' left

[weary sinew]

Why 3 tickets

[pastel gale]

it's a bug, please wait

[pseudo rock]

3 ticket?? What?

[pastel gale]

Hi there, Legend! This was a bug which should be fixed now. Can you please restart the game? Thank you.

[pseudo rock]

Thanks

[narrow rock]

Why does this keep happening?

[supple tide]

No daily tokeny special

[sand halo]

How to disable this A9 bank notification??

[pastel gale]

you tap on it once when it appears

[pastel gale]

investigating

[honest canyon]

Dont worry i finally installed asphalt

[pliant cedar]

Still no updates..

[hallow fiber]

@pastel gale
We are having a ''slowness'' problem on SE Stage 1.
Game timer:

External Timer:

[pastel gale]

reinstall

[pastel gale]

sent to the team

[tired ridge]

Hello everyone, im having an issue while transfering my data from my android device, to other ios device, already linked my facebook to both accounts, but it still does not transfer

What can I do??!

[sand rain]

I can't install the game on my Samsung S20 FE 5G no matter what I try, Google Play gives me this issue and trying to sideload an APK fails mysteriously even after trying ones from multiple sites. I'm able to play the game without issues through the Play Store PC beta though

[pliant cedar]

Finally update available

[patent sand]

@pastel gale Why is the first stage of special events a slow race?

[plain herald]

Not gonna lie, ever since Ubisoft acquired Gameloft, the asphalt series went downhill, no surprise since Ubisoft isn't very known for its quality experiences

At this point asphalt 8 & 9 are not even what they were when they released

[novel trellis]

Grand prix & clash ghost
Reason : How to use this

[strong schooner]

is it just me that is having issues with the new map (Paris) ramps? I'm landing upside down 90% of the time.

[ripe turtle]

@pastel gale this issue is serious ,it persists still and many people from India is facing this issue . Pls tell the Devs asap, i can't play the game at all when I'm outside home.

[young kernel]

@novel trellis just press it of and when you do clash and gp there will be not ghost

[next pivot]

Connect to a hotspot or wifi for sometime

@pastel gale did i got ban from general chats 🥲
If so , for how many days ?

[ripe turtle]

And again when I connect to mobile data same happen

[next pivot]

@ripe turtle well i dont use jio sim card
But it happened to me sometimes when i use 4g network on VI so i play on 3g network now

[minor charm]

dont know if its a bug that i dont see the road test event or that road test hasn't come yet but Codin when is it coming

[pastel gale]

Later this season

[dreamy mesa]

why all controls are disappeared after new update?

[pastel gale]

What do you mean?

[pastel gale]

What is your device

Anyone experiencing missing/faulty controls on Android, please share your device

[dreamy mesa]

im playing on ipad 7, facebook cloud

[pastel gale]

Ty

[novel trellis]

Platform : Android
Reason : any car start up mission not working

[novel trellis]

Thank you

[young kernel]

👍

[novel vapor]

I have a proper Internet connection still I get this error

[supple tide]

https://youtu.be/VtdG7BbckMk

[strong schooner]

That is not even the one I'm having problems with. Its the very little barrel roll ramps that only give you enough force to do half of a barrel roll causing you to land upside down. Idk about other cars but it happens 90% of the time with the DS E-TENSE on TD. I'm just avoiding the ramps now.

[finite goblet]

How exactly did you try to make it work? It matters. It's not the same as unlocking a car or upgrading it. This one is about having enough BPs for a new star and pressing "star-up" button.

[novel trellis]

Yes i will unlock and stratup a new car but mission was not completed

[vital radish]

@fallow depot Nah I think I got banned

[fallow depot]

It shows muted

[sand rain]

Any help for this issue?

[queen cargo]

A possible workaround: do a preemptive 360 right at the start of the ramp... Works 99% of the time 🤔

Alternatively, if possible, tap brake twice with a pause between... If the pause is too small, it'll make a 360 which is covered above; if it's sufficient, it can sometimes help in controlling the jump (works 70% of the time) 🤔

[supple tide]

F... Y.. Paris

[torpid ether]

@pastel gale Since the new season started me facing MP1 network issue.
But MP2 is Ok

[supple tide]

this season Gameloft ruined the entire game. Congratulations

[young kernel]

No thay not stop moaning

[pliant cedar]

Seems they fixed TiltToSteer bug? Or just been lucky?

[torpid ether]

You're right

[wise ginkgo]

Hi bro, is your issue resolved?

[wise ginkgo]

Are you on android? Did u install through play store or any other 3rd party source?

[sand rain]

No, I still can't install the game on my phone

[wise ginkgo]

Same problem. What device are you on? I'm using one plus 7T.

[sand rain]

I said in my post but it's a Galaxy S20 FE 5G

[wise ginkgo]

Aah sorry...yes...my bad.

[sand rain]

https://m.taptap.io/

Install the Taptap app store and then download Asphalt 9 through it, I finally got it working!

[arctic burrow]

Guys
Just sue the hell out of google for this
Anyways google is gonna go bankrupt (chatGPT)
Lol bro what did you say

[marble cedar]

Eris#7760 has been warned

Reason: Bad word usage

[oak basin]

I'm done with the multiplayer due to the half barrels in "through the city" track

[vital radish]

@pastel gale are you aware of this wreck-loop in the Paris track

[wooden obsidian]

Same here

[honest canyon]

i installed it with play store

[sand rain]

How am I supposed to get the last reward if I 100% completed the event already

[sudden timber]

there's an issue in all paris variants where some barrel ramps aren't made well enough to make cars do a barrel roll and instead do about 80% of it and wreck

[maiden gulch]

fix bug with tilt to turn controls

[mystic mirage]

I always thought that was a feature

[finite sparrow]

I don't have ads for refilling tickets gas or daily ads pack from start of new season.

[torn tundra]

I'm also facing ramps issues on multiple maps and so frustrating

[haughty cedar]

Hi

I'm looking for active clan in clash and goals, level 18

[cerulean void]

We have a Spot in AER Main team. Try it there

[marble cedar]

Farukda#0499 has been warned

Reason: Bad word usage

[cerulean void]

Dear GAMELOFT, try to correct these barrels or the physics behind them. I tried everything during my 7 CRASHES at these barrels. I hit the brakes, tried a 360 and Shockwave before I could continue. This is unacceptable to loose 20 points in MP due to this BUG

[lapis geyser]

Alright, can't go this way 😅

[raven jacinth]

Can anyone tell me why my game isn't showing the car Infinity project black s in garage but it is in the database of Asphalt 9

[lucid viper]

@pastel gale what kind of this trash update where you can play only one map in multiplayer one. Could you please bring the old format of mp1 where all the maps are available...

Also this new track is super trash totally favourable for Touch drive players..
Man you guys should start doing things logically else that day is not very far where this game asphalt 9 rot in Play Store

Who is going to enjoy playing multiplayer only one map again and again... Just bring the old format for multiplayer else nobody is going to bare your super illogical experiment 🙏

[lapis geyser]

Repro

[young kernel]

@raven jacinth you need to unlock it first

[left badger]

Multiplayer won't work at all it always says it can't connect to the server

[finite sparrow]

Can someone help me here,
No ads for refill tickets, gas or ads pack
Starting new seson
Reinstall didn't help.

[real perch]

I won't ping cuz I don't think it's a major issue, but still...
Why I never have laferarri bps for credits? Since I came back in September I ALWAYS had it only for tokens.

[fleet sentinel]

It's very rare, I've been playing for 2 years on pc and it has appeared like 2 times...

[real perch]

Okay, I mean, I wanna buy laferari bps, but they are always for tokens. ALWAYS

So, it's a lil disturbing, mainly for the starway

[haughty mural]

Not really I've had it happen plenty of times

[wicked quarry]

GL, fix the terrible Paris ramps! They're badly positioned and way too low. 🤬

[hollow frost]

got the same rn, guess it's intended to not be able to get the last reward? xD

[civic lark]

There is have any solution for it?

[coarse wind]

Some Problem don't have solution in this game

[golden cosmos]

@pastel gale Same issue, except i did brake after i crashed hoping to align properly, nope.....Retry 3,4,5 - No input given -- was hoping it autocorrects, however 5 back to back crashes. Here is the video. This is in TD mode. The car used - Huracán 4109 rank. This is a bug.

[cerulean void]

Indeed. I also saw some Videos ON Youtube with the same issue. I wonder how long it will take for GL to fix this. Let me guess...a loooooong time. Till then I won't use the Barrels anymore

[civic lark]

So got rip also ty

[coarse wind]

The point is there are so many bugs and problem that it not get fix to early...So they want us to play like a fools and buy cards or bp to experience FUN. Because in this game "FUN means To pay money"😂.
Nothing is free in this low town game

[pastel gale]

Team is working on it

[pastel gale]

You don't have any blueprints for it, that's why

[pastel gale]

Please share your player ID and platform

[civic lark]

If paying help to fix bugs its okay but it's doesnt help so doesn't matter if pay or not, free still give more funn

[coarse wind]

Paying doesn't help fix bug.. Pay only help to get more experience in this game. And paying means a lot of money not just 1 or 2 dollars 😅...it's like giving a month rent to get more fun.
Bug is different thing.

[golden cosmos]

Also @pastel gale , the car is respawning at weird times in paris track..have a look at this.

[civic lark]

Aye aye so keep up free to play

[coarse wind]

Doing that only 😅...no more spending... because now it's not worth it playing this game with money

[civic lark]

Definitely

[pastel gale]

we're aware of this

[coarse wind]

Please solve this ASAP @pastel gale
I did 5 to 6 barrel roll in one race and yet i can not claim this 15,000 credit.
I also have video if you want to see then let me know how to send you. But pls solve it before the event get over.

[neon hound]

You missing... try again

[coarse wind]

Try again what ?

[coarse wind]

It's says "finish the race barrel roll:6 that means if i play 3 race and total i am getting more then 6 barrel roll in total but when the match gets over..it's didn't show that i can claim it

Even I tried doing 6 barrel roll in one go...still another happening... can't claim

[neon hound]

One race and 6 barrel roll.... Not in multiple races
Do 6 or more in single race

[vital radish]

You took the barrel the wrong way

[golden cosmos]

its TD, i don't control it.

[fleet sentinel]

I don't know if this is an issue, but today cc transfered my iOS account to android, telling me that I won't be able to use it on iOS anymore, but my progress has still remained on iOS, even tho it is on Android too...

[hallow fiber]

@pastel gale, could you enable me to send you a DM? I have a question about the version of the game from Galaxy Store 🤝

[vital radish]

@pastel gale
Can you please ask the team to make the Legend Pass showcase for the whole season, just like the City of lights showcase?
For this season, as well as in general, permanently.

It's a great way to meet the rep requirements of high tier clubs, especially when you're not in the mood to grind out the MP.

Plus Legend pass lasts the whole season, so should it's showcase, no?

[clever cove]

New update has issues, now the token bank is giving 5 tokens added notification after race and there are no ads?
Please advise.

@pastel gale previous message. Please and thanks.

[strong schooner]

@pastel gale
Any ETD on fixes for Demolition Derby Paris?

[pastel gale]

The iOS progress should be wiped

[pastel gale]

'fraid not

[pastel gale]

Please contact customer care for the no ads issue, and the bank is not a bug.

[pastel gale]

I'll ask

[pastel gale]

sent

[marsh helm]

@pastel gale
Hi so I am transferring my account though CC from Android to ios
They said everything is done in Android CC I just need to write my email in my iOS device to iOS CC
So that it can be confirmed along with some attachments
I did that but it's almost 2 days and no reply in CC of IOS. Pls help or do something.

[pastel gale]

Hi, it does take some time unfortunately. Did you share the ID in #🆔・tickets-customer-care ?

[marsh helm]

No I did not yet
Which I should share?
Of iOS?

[pastel gale]

yes

[heady crown]

Hello, can I buy an event pass continuously?
Means if I bought an event pass 13 days ago, can I buy it again after the expiry of the this one or it won't be available after expiring the current one?

[pastel gale]

You can buy it after the duration ends yes

[heady crown]

It says that it is only available for selected players.
As it was available for me and I have purchased it. It won't be unavailable for me in the future?

[pastel gale]

You won't be removed from the test group AFAIK

Ultimately the plan is for all players to have it in store once the test is over, worry not

[heady crown]

And one thing more please.
Is double packs and reduced tickets is also applicable for "A Key Hunt" or only for "Car Hunt"?

[pastel gale]

It should apply to key hunts, too

[heady crown]

Thanks 🙂

[heady crown]

Ok thanks again 🙂

[mint shadow]

@pastel gale (sorry for ping) i found an error in mp(GTA SPANIA),i uploaded to yt,but i can't send a link for that

I have 2 screenshots after the race ,idk what happened:

@pastel gale can i send a dm? Again,sorry for ping

[mint shadow]

||https://youtu.be/U83BTbf13v4||

[pastel gale]

Will investigate

[urban iris]

@pastel gale why -3 rating bugged in 8 players

[pastel gale]

you had the most rating

[finite sparrow]

Thank you was resolved yesterday.

[pastel gale]

Glad to hear it

[abstract oracle]

🗿

[vital radish]

Hi I want to transfer my account from windows to android Conversation ID: #2111883

[vital radish]

Pls can you tell me is it possible to transfer my account from windows to android if it is how cause I don’t have any option in the problem category so I choosed the progress issue cause I want to transfer my progress/account to android.

[pastel gale]

You can do a one-time transfer by requesting it from both devices. This is permanent.

[vital radish]

I have already sent a request from windows so should I wait for their reply or just also send a request from my android account right now?

[pastel gale]

send it from android too

[fossil edge]

9 weeks without epic cards

[neon hound]

I stopped playing...need 4 from a long time and seems golden egoista not for me

[supple tide]

that's normal. I get after 2 to 3 months

[sterile wave]

same here more than 3 or 4 months no epic for cien, vlf, egoista.

[humble wolf]

Wasted tokens while using the confirmation
No explanation needed
Think the video should speak about what I mean

[vivid blaze]

Your token threshold is set to 2000.... Make it 0 then it will always ask for confirmation

[humble wolf]

As if I knew that before
I thought it was higher = asks

[vivid blaze]

Skills issue, its a pretty obvious system. Nothing in the game costs 2000 tokens. Good day

[humble wolf]

I wasn't even told how to use this feature
How was man's supposed to know
Jeez

[prime frigate]

Elite: Class S needs an update. Can win tokens with the Bolide but it does not appear in the car selection screen

[ebon island]

At least you got jackpot vencer bps nice

[vital radish]

the car is not in the selection

[pastel gale]

Working on it ^

[exotic nymph]

@pastel gale
I want to remove my name from Tag Heuer Porsche Asphalt Series...

[vital radish]

Hi I successfully transferred my account from windows to android but my windows account was banned now I’m scared that they don’t bann my android account.

[young kernel]

You did something wrong then and what stupid name

[unborn talon]

Porsche event not appearing
Or am I in wrong event selection?

[pastel gale]

You're in the right section, let me check.

[unborn talon]

Is this event not avaliable in some countries?

[sudden timber]

It is

[unborn talon]

What?

[sudden timber]

I've set visual quality to "high quality" the cars image got clearer, but the nitro still looks like in default and I have no air effects

[sudden timber]

@pastel gale

[vital radish]

Does watching unlimited ads on android can get you bann cause there is a exploit in the game in which you can reset the game and then log into ur id again and ad comes backs after reset even you run out of ads of the day

[dim vigil]

I have a problem with the game

It kicks me out the game while playing seasonal event the ferrari 488 gtb event

[neon hound]

One person here received warning for it
He shows screenshot regarding it

It's very rare case because gl also earning with ads

[vital radish]

How many ads did he watch in a day

[neon hound]

Don't remember but he maxed every hunt car till he get warn plus he was getting 100+ token waching ads... May be more than 6 times data reset every day

[vital radish]

Don’t use it for tickets refill cause for tickets refill we have 30 ads so it means we can refill full tickets 3 times so 30 x 6 = 180 ads and also watching ads for tokens can also make your reset your game 8 or 9 times so that’s a lot of ads

[vital radish]

But how long since he was doing it?

[fleet sentinel]

On Redmi note 11, I have set the graphics to the highest option. However, when I play, the drifting and nitro animations are exactly the same as low graphics. Is that an issue or is it intended?

[celest cave]

uhh I cant install Asphalt 9 on my Poco X3 GT, even on third-party sites, any idea why? (i already did what google said, which is to restart phone, clear all data of play store and play services, and uninstall updates)

[novel trellis]

Platform Android
Reason: stage 11 unlock condition Too high it's not unlock for new players please do something to unlock this stage

[vital radish]

You don’t know how this game works do you?

[novel trellis]

I don't

[vital radish]

If you don’t have the car unlocked or you don’t have your car star up to the required condition then you will have to spend tokens to buy it’s packs or you have to make purchase you will have to spend real money to unlock that car or star up that car otherwise you cannot complete the condition.

[novel trellis]

I have every cars but only one car i don't have

[vital radish]

Then real money to unlock it or spend tokens but I’ve seen you don’t have that much tokens

[novel trellis]

It's costly i can't that much of money Gameloft change condition to unlock then i can run others stages finely

[vital radish]

They will not

[novel trellis]

It's possible when Gameloft help me to change that conditions

[novel trellis]

I don't have this condition and car only

[sudden timber]

@pastel gale I've selected my visual quality to high quality but it's malfunctioning. I get an increase in nitro visual quality only in mp2, but this and the air effects and the others are missing in the other parts of the game.

[finite goblet]

I agree, this isn't right. What is also true, Spano SE is not the worst type of SE GL offers (guess what the rest are). It doesn't even require LP car to finish stage 1.
And I thought Berlinetta is the problem here. Anyway, forget about changing this. It was made intentionally.

[cloud vault]

@pastel gale sorry for the ping but what can be the reason of it🤔

[willow palm]

do you guys find this funny?
cause it is but it is definitley not ok, will there be a fix for it?

[steep cairn]

Back to back to back to back crash

[pastel gale]

Please contact #👨💻-customer-care

[pastel gale]

If you abuse it too much then we may issue punishments yes. That said, watching a reasonable amount of ads is fine

[pastel gale]

Could you send crash logs?

[pastel gale]

Let me check with the team

[pastel gale]

Hi, we know this issue, a fix is on the way

[cloud vault]

Device: Samsung A73, one UI 5.0

Issue: tilt to steer is not working. Sometimes delayed.
When I race, right after the countdown ends, the car either doesn't not respond when I tilt my device or it steers on its own to right or left. I noticed that after a minute to 2 minute of leaving the car on its own, it will respond to my device tilt.

Any solution for this @pastel gale 😢

[pastel gale]

Could you share a video as well?

[cloud vault]

Sure a min

[neon hound]

This car is free ...can unlock and star up through career
Proceed in career

[novel trellis]

Look at this how to complete the mission without unlock car and reach the career

[novel trellis]

Stop me the track i can't play in next career without unlock this car it is the reason

[pastel gale]

Hi, do you have A8 v1.2.0 installed?

[cloud vault]

Sorry for the delay...
Pls check till exactly 1 min mark

https://cdn.discordapp.com/attachments/1034689858913959957/1077169971928506388/Screen_Recording_20230220_120532_Asphalt_9.mp4

After 1 min i got my hands on car😢

Try clearing cache data and re installation too

[maiden gulch]

1 month and 2 weeks and still the TILT TO TURN controls bug doesn't fix it

[dim vigil]

I dont have the screenshot and also i completed the event but i think because of overheating

[celest cave]

Hi, so sorry with the late reply, apparently, I couldn't install A9 because (might break rules, please do tell me and I will delete this) I had a "legacy" edition of A8 (legacy meaning the first version of the game) and it was interfering with the install of A9, it got fixed when I uninstalled A8, but yeah thank you for replying! Have a good one :DD

[pastel gale]

That seems to be the case indeed. Glad it works now!

[cloud vault]

@pastel gale 🙄

[pastel gale]

Will investigate

[pliant cedar]

It known issue for years.. they won't do anything about it. Try to clear app cache, it might help..

[cloud vault]

Nothing happened...
And it started few weeks ago only

[hazy bay]

@pastel gale Sometimes the game fails to connect in the multiplayer lobby and the fuel of the car isn't restored

[dark venture]

the same happened with me

why i can't change my username?

[novel trellis]

Platform Android
Reason: touch drive barral rolls always crash the car fix this issue immediately
Track : every paris tracks barral rolls is bug

Change the career because many people was stop playing after reach this career it's take too long time to get multiplayer cars so change the career in traveling lines please i request to you. Thank you.

[hazy bay]

The brakes doesn't properly work most of the time the game shows that the tap on the brake is registered but the drifting hasn't been canceled its been a problem for soo long@pastel gale

[vital radish]

How people can hack and steal acc? @pastel gale

My acc id: ef8dff
Nick: mixue x tohpati

How he can login to my game (connect only gmail, but no one login)
change my id to new player level 1 and he play with my id acc LOL

Already contact CS.

[pastel gale]

Hi, from what I see it's not the case that your account is stolen, but rather that there's 2 identical IDs. I will let the team know

Could you also share your conversation ID?

[vital radish]

ID #2130308

[pastel gale]

Thank you

[vital radish]

This my acc now with same gmail

[pastel gale]

I see.. let's wait for customer care to reply

[heady crown]

Hello, is it legal if I download LD Player on my PC and play my Android Asphalt 9 on my PC through LD Player?

[sand flume]

Stuck in the loop 😆
This map needs some update
Or I could just change the control setting for a while 🤔

[pastel gale]

We're working on fixing this bug

[pastel gale]

please read TOS

[heady crown]

Ok thanks

[vital radish]

Hi 2 weeks ago I transferred my account from windows to my new android account but the 488GTB event which is only for beginners was still in my account why didn’t gameloft removed it? they didn’t know that’s it’s a free 1k tokens for me lol if I play that event .

[fossil edge]

Hi codin, can you check this milestones? The only way to get 280 is having all the car max, thanks

[nimble mural]

Hello. Is the servers goes down? Coz I've already restart my phone and my modem a lot of times.. I wonder if this issue will solved ASAP 🥲
My ID : 07efa71

[pastel gale]

Servers are not down. Have you tried a different connection?

[nimble mural]

I tried.. 🥲 still..

[trim shore]

Does anyone know how to fix this thing? My account automaticly connect this cannot change nickname, make a club or opening connect and community section

[pastel gale]

Please open a #👨💻-customer-care ticket using the link in the channel

[trim shore]

Does anyone know how to fix this? Its already been like this since early 2022

[robust yoke]

The shop hasn't changed all day.
Player ID: a40e4e
Germany

[neon hound]

Wikipedia

[pastel gale]

Not the case

Stop believing non official sources

Or you could base your info on patch notes

[slim panther]

Why i can't connect to Facebook or Google play games @pastel gale sorry for ping but is there ways to fix this?

[pastel gale]

Last chapter of that particular DS

[pastel gale]

Try a different connection and clear your cache. If that doesn't work, please contact #👨💻-customer-care

[vital radish]

I have S21 FE. Should I stay or switch to s23+?

[willow palm]

are the servers down? I disconnect during races

[pastel gale]

Servers are not down

Try a different connection

[trim shore]

Where do confirm my age to the game soo i can change my ingame nickname and other things? (I already contact the customer service, they said i need to confirm it using my ID card)
@pastel gale sorry for the ping

[pastel gale]

Hi, just send them proof of your ID card via email in a reply

and they will send a prompt in game to state your age again

[novel trellis]

@pastel gale please unlock the stage

[trim shore]

Hi, i already send the proof ID card now from recent email

[pastel gale]

Wait for customer care to respond then ^^

[pastel gale]

Hi, you can now buy the packs for the car. This cutoff point is intended.

[novel trellis]

It's not gerenty to 6 star sir please avoid the stage unlock please help

[pastel gale]

I'm not able to do so, sorry

[novel trellis]

Can you change this mission

[young kernel]

Thay not changing it just because you can not do it 🤣

You got to wait till you get the car

[torn tundra]

I thought they were going to add more Levels as I'm in Lv 18 🤔

[vital radish]

help me I cant get in the game

[pastel gale]

Have you tried uninstalling and reinstalling?

[vital radish]

It worked. Thanks

[neon hound]

Spano is waste... don't use real money

[novel trellis]

No dude it's good car i am playing in multiplayer race i am always win with this car i need the car but Gameloft was not support me to unlock stage 😭😭😭

[urban iris]

why +5 sec

[vital radish]

@pastel gale are they seriously going to commit such a fraud again and require this car to the max for the next step?

[brittle briar]

Por que uma tem mais dias que a outra

Why does one have more days than the other?

[pastel gale]

It's a feature in testing, so the offers are not identical for all players. Once the test is over, it will be the same for all.

[brittle briar]

OK

[strong glade]

OK I understand

[brittle briar]

I bought the pass and did not receive the car

[novel trellis]

Where i have too many warnings please tell me immediately i don't take any risk @pastel gale

[pastel gale]

As long as you don't spend all day watching ads you'll be fine

[pastel gale]

Keep playing, you unlock by completing missions

[brittle briar]

@pastel gale The pass gives the car 2 stars but it didn't give me the first one when I bought it

[young kernel]

@pastel gale just to let you this unlimited adds is putting people off

[pastel gale]

?

[young kernel]

@pastel gale people think thay get band if thay keep watching adds

[pastel gale]

They'll be fine

[young kernel]

Ok

[novel trellis]

Daily how much ad's we use for safe please tell me

[visual prairie]

Im not even getting the ads

Waiting for 45mins for one race

[boreal cloak]

Hey anyone noticed pagani imola is drifting weirdly in mp?

Its a lot more turbulent and shaky for some reason

[vital radish]

Can I play asphalt 9 using a vpn is it safe?

[vital radish]

100 ads are safe for a single day.

[vital radish]

Use vpn

[marble cedar]

RLM_Scar#2628 has been warned

Reason: Bad word usage

[nova hatch]

The "Porsche Asphalt Series 2023" doesn't display in Daily Events.
ID: 2ddfa

[vital radish]

This happened at 2022, I was playing Asphalt 9 on my Galaxy A33 5G, i cant pass class c rookie, due to im at 2nd, and the 1st is op i cant win, only 2 flags left

[mental idol]

i was doing alfieri riot and crashed at 99% at the edge between the wall and the ground
i respawned at the beginning of the race with no textures whatsoever
idk funny bug

[pastel gale]

What country are you from?

[worthy meadow]

please help me I can't enter the game

[nova hatch]

Belarus. Is it a country oriented event?

[leaden plume]

uh, where did my refills go?two passes bought, but not a single refill, not even a timer.
update: nvm,
they are back :D

[exotic lily]

[young kernel]

🤣

[coarse wind]

Just because we can't participate more in this race ... because we have to buy blueprints from real money...that why they give this trash reward...just 10 blueprints.
Rather giving something this trash they should let us participate more into the events... seriously...

[supple tide]

Asphalt 9 =Gameloft=pay to vin.🤮

[tidal sage]

We need a relay pack ATP

[torpid salmon]

D a m n

[finite goblet]

3 ⭐️ bonus didn't count in the clash.

[fleet sentinel]

If I use multiple accounts to launch a9, will I get banned? I am forced to using that because my device overheats when I play the normal version... @pastel gale (multiple accounts is an application, you can find it in Google play store)

If anyone knows please tell me

[sand rain]

Does registering for one round of the Porsche x Tag Heuer eSports event enter me into the prize draw for all the qualifiers?

[high flint]

My tilt to steer is not working
@pastel gale

[high flint]

But in Asphalt 8 is normal

@pastel gale

[blissful palm]

lost my network midst of a clash race and can't play again

[brazen burrow]

I can't log in using my Google or Facebook account, I've tried clearing the storage/game data and Google Play but it still doesn't solve the problem. @pastel gale

[main tulip]

After 6k tokens only to here🤬

the event is just a scam! Spent 6k token and a few BP got... Wow GL "nice" work. You just want to demotivate people...

[bleak flame]

Man, this special event really stinks so much a lot?!

[rancid grotto]

This is drive syndicate with a name change, yet another scam

[cloud ibex]

Hello, you came to 172,000 XP with 6000 tokens?

[main tulip]

Jep.
and 11 wild cards

[cloud ibex]

oh, that's very nasty. I feared it. This event is only fun for the shareholders of GL. Players and regular players are only annoyed and disgusted from the game.

[main tulip]

This is true..

[cloud ibex]

in a year you could have exchanged the 11 wild card directly. 😵‍💫

[young kernel]

I have 1 thing to say about this test drive is gameloft shame on you for doing this to everyone that plays your game

[narrow rock]

Why does it say this even though my internet is ok?

[young kernel]

Same for me when I go on the game 5 .6 time a day

[narrow rock]

Bru

This is getting very annoying

[iron owl]

@pastel gale i don't receive bps after buying lp lp gave 2 🌟 car free

[pastel gale]

Hi, the issue will be fixed, you will receive the bps

[iron owl]

When will

[pastel gale]

I assume within the next 24h

[vital radish]

@pastel gale ? how to fix

[pastel gale]

investigating

[heady crown]

Facing this error even after clearing Cache

[cedar quartz]

Same issue here, official will automatically send bps?

[pastel gale]

Yes.

[hallow fiber]

Hi!
The "Faraday Future FFZERO1 START-UP PACK" pack is avaiable on Windows but isn't available on Android. PS: This screenshot is from Windows. Is it right?

[silent cove]

This Faraday car is not good at all, why would anyone spend anything on it.

[pastel gale]

Are you at the same level of progress on both platforms?

It might have a trigger to appear in store at a certain progress level

[hallow fiber]

well, this screenshot is from a Youtuber. But it's strange b/c I didn't see this pack at any time in my Road Market.
I'll observe these details 👍 Thks @pastel gale

[torn tundra]

@pastel gale Hello I'm unable to progress idk if any one else is also facing this i just upgraded but it ain't enough ? I wanted to not buy relays packs yet till latter down the road

[young kernel]

@torn tundra don't forget it resets it self when event as finished

[trim cliff]

Away to 2 condition to forward on the event , and i cannot use the car ,whoever did this conditions Without remorse towards A9 players , has deffinetly distroyed what the fun had the final Tle Special Event Stages , hope he is proud of the achievment of killing the ENTIRE desire of forwarding a event , and he loves it , big Shame , how we are threated ..i have maxed vision and i cannot Forward , well done Gameloft , Well done ? @pastel gale

[young kernel]

Same got vision maxed as well can not do it can thay not put that stage a bit lower so we can get the rewards

[vital radish]

Double music in game? There are two types of music in the game at the same time and this one will keep playing even if I close the game. I have to hard close the app to make it stop

[heavy tangle]

Can you not play with iOS users or join iOS clubs?

[vital radish]

I have exactly the same problem

[cloud ibex]

that only comes after you've spent the coins on test blueprints

but with the 10€ package you won't get much further either

[digital flame]

hi, I have a question, does asphalt 9 support 60fps on redmi note 11 pro 5g ?

my fps is locked at 30 and a don't have the option for 60 fps

[steep yacht]

I decided to try and return to Asphalt 9 since i got a new phone. However, i can't connect to neither Google Play or Facebook, thus forcing me to start fresh. Any help?

(Btw, this is Android, Samsung S20)

[pastel gale]

no

[pastel gale]

please contact #👨💻-customer-care

[brazen burrow]

I have same problem like this, and still waiting for CC's reply

is this related to the game database or what? is this a trend right now? @pastel gale

[pastel gale]

Not aware of it being a trend, no. We'll investigate on a case by case basis

for now

[brazen burrow]

Thanks 🙏

[young kernel]

Is there a way thay could put this condition a bit lower so we can get the rewards because I got the next car maxed

[pastel gale]

I'm afraid not

[young kernel]

Ok

[iron owl]

@pastel gale still don't recieve bps

[pastel gale]

you should get them today or at worst tomorrow

[low ingot]

I finished the race in 01:33 sec something but the results shows otherwise . This has been happening for the past two seasons . I didn't pay much attention in the beginning but now its a real pain . @pastel gale

[iron owl]

Ok

[stone pine]

Fix this issue ASAP!!!

[stone pine]

@pastel gale

[tidal sage]

Same because the ads relay On my account gone @pastel gale

[cedar quartz]

Ayo bro , seem they still not solve the problem

@pastel gale Can u ask when they can fix it

[fossil edge]

Stp...id event, where are the fuc...ing epic cards GL. Just 3 month without it.

[glass laurel]

Well this is a Pain to see this Season Go to waste

[hexed cape]

Bruh i been scroll event 488 gtb but its no there

[tawny thunder]

@pastel gale I am not able to play mp1 and mp2. I am able to play Seasonal and daily events but not mp1 and mp2. And I have good network.

Id- 0da3, Android

[pastel gale]

Please open a #👨💻-customer-care ticket

[tawny thunder]

Ok, thanks

[iron owl]

Still don't get bps

@pastel gale

[pastel gale]

can you share an image of the car in your garage and your LP milestones?

player ID too, please.

[iron owl]

ID - 07d751d

@pastel gale

[pastel gale]

player ID?

[calm oriole]

Please, fix this respawn in "To the Seine" 2015 GTA Spano Stage 19. 😎

[slate isle]

My stock is not getting reset since 2 weeks. Is it same for everyone? I wud have star uo my car now

[iron owl]

@pastel gale look into my matter still don't get bps of lp car

[pastel gale]

They will be sent to you

[iron owl]

When will lp is over in 5-6days

[cedar quartz]

@pastel gale same question here

[pastel gale]

Both of you should receive them today

Please ping me in a few hours if you didn't

[iron owl]

Okk

[fair bloom]

Guys i cannot race with the w12 for some reason when it says it has fuel when i click on it

And i cant refill it either

[iron owl]

Don't receive plz solve problem

[radiant crater]

Why this offer is not available to me?

[young kernel]

@pastel gale ye this happening 10 times in a row and game comes on and this and game takes a long time coming on

[young kernel]

And I can play the game and just rang my operator and everything is good so why

[frank bobcat]

Is anyone else not seeing controls loading at all? I can't control my cars, TouchDrive is On, and when I look at the "Controls" setting... nothing is listed. 😢 I can't play at all.

[pastel gale]

what about now?

[pastel gale]

did you get them?

[pastel gale]

not available to all players yet

[pastel gale]

please contact #👨💻-customer-care

[pastel gale]

have you tried a different connection

[young kernel]

@pastel gale I only got 1 wifi and 1 mobile but every day its not my wifi i rang them

[deft epoch]

How do I unlock this?

[young kernel]

@deft epoch keep playing if you have cars to do if

[deft epoch]

I do but when do I unlock?

Like what level cause I'm level 12

[young kernel]

@deft epoch when you get the the blueprints for 1 star

[deft epoch]

1star what? Which car do I have to 1 star

[young kernel]

@deft epoch do car hunt for the car and unlock it when you get the blueprints

[deft epoch]

Oh, not that. The thing I circled. Its just to the right of the button for the shop. It has the token symbol on what looks like a Chest. I was asking to see what it is and how do I unlock it because I am level 12

[young kernel]

@deft epoch o that its the Bank but not open for everyone yet thay do a test first just for some

[deft epoch]

Aww man

[normal wren]

@pastel gale
I can't play any of the new asphalt series

[vale dew]

this has happened 3 times

[iron owl]

Done

[cedar quartz]

Received, thanks

[ionic plaza]

Hello anyone? I need help my steering on the car locks up mid multiplayer race, which completely ruins my day, its been happening for a while, in the middle of a multiplayer race , the steering locks at straight or turning mode and i crash into a wall, no matter what i do, i couldn't regain control, i had to restart the app everytime it happens to gain controls back again for another race

[narrow rock]

I don't have any internet issues

This is still continuing for more than a year, i have to delete my storage so i can play. Any idea how to get rid of it without doing that every time i open the game?

[proper marlin]

Why isn't my legend store refreshing like usual? It's taking 24 hrs to refresh once.

[fleet sentinel]

What?

[vital radish]

doesnt make sense

[vital radish]

Non updated

[slim panther]

??? I try find a club and this show up

[fleet sentinel]

It works now, seems like it was an internet issue

[brazen burrow]

Sounds stupid but I'm serious, is customer care off on weekends?

[fleet sentinel]

Nah, they are just always late

[brazen burrow]

So there is still a chance that our ticket will be replied to even though it's a weekend?

[fleet sentinel]

Yup

[brazen burrow]

Thanks dude

[ivory oar]

The game not answer and shuts off my phone again.

[strong schooner]

@pastel gale In more than 80 multiplayer races I have only seen 3 Osaka races and 0(zero) Paris/Shanghai races.
That doesn't seen normal especially when the Episode 4 of the battle pass mission requires you get top 3 placement 3 times on any of those races in multiplayer.

[slim comet]

where are you @ripe cove

[novel trellis]

Platform: Android
Mobile model : Oppo A96
Reason : I have 90fps device but this game supported 60fps. It's not available option to 60fps button

[novel trellis]

Me too not available this relay pack

[vital radish]

I don't have the relay pack for BMW i8 either..

[golden cosmos]

How is this even possible? @pastel gale -- This is in weekly. cmon, AI can be aggressive, but not to this extent.

[ebon sparrow]

@pastel gale please have devs look into Knockdown mechanics for Season Finales. They are extremely buggy, inconsistent, and many players are apparently indestructible despite my being in shockwave or doing 360 KD before they do. Maybe having a strong internet connection is a disadvantage, because they can see my actual position, but apparently I can’t. Something has definitely been off in the last couple of Season Finales though.

[burnt grove]

Potato 🥔 server

[coarse wind]

?

[burnt grove]

Potato servers

[coarse wind]

No doubt on that 😅. Can't say much ...did said a lot in past but still
"A Trash can not be change into Gold, it will remain Trash"

[burnt grove]

True

[ripe turtle]

Same problem

[void wraith]

same network error

[coarse wind]

Don't worry it will stay like this for 6 to 7 hrs..and at last they will give some sorry kind of rewards...which is not worth it anyways

[void wraith]

🗿

come and fix it

My tickets are full but I can't play

[ripe turtle]

I need to play MP2 b4 sleeping it's 3am, comeon GL this is frustrating

[void wraith]

I successfully entered the game

[coarse wind]

Let see...if it's a lie or truth

Yes the server been fix... first time it's fix so early 🤣

[void wraith]

[raven jacinth]

My club is registered in the clash(confirmed by clubmates) but it is showing to me that My club isn't signed up in the clash. Played the last clash but this time I can't. Please tell me why is this happening????

[heady crown]

Not Legend pass, three hours have passed

[tidal sage]

Damn same

[warped jolt]

I didnt get the discount for the LP even though I purchased the previous one. also the LP increased in price even more now

[vital radish]

Discount is for bundle pass not regular lp

[warped jolt]

Not even that is discounted

[exotic nymph]

@pastel gale
What is this....?

[keen arch]

I have been stuck at this screen for several mins.....is it just me or any of u guys facing this prob???

[pastel gale]

Could you please report it to #👨💻-customer-care ?

[tidal sage]

My game got instant freeze while racing on Osaka in special event @pastel gale

[pastel gale]

Does it happen every time?

[tidal sage]

Yeah just once

[novel trellis]

Multiplayer word series
Platform: Android
Reason: blueprint is missing in the line

[vital radish]

You mean D wild card? it's for mp pass owners (every reward with that mp icon)

[finite goblet]

Car selector in 599XX car hunt is broken again (why, Lisa, why, WHY?!). It defaults to the end of C class instead of last car used.

[young kernel]

Same for me

[vital radish]

It's broken when u have key car (599) unlocked ^^

[finite goblet]

Didn't know that, thanks.

[vital radish]

U can select any car (599 for example)& press back <<, it will go back to the last car u used

[finite goblet]

Yeah, that method works, but is annoying to repeat.

[orchid patio]

Why?
My internet speed is not enough to synchronise the game?

[novel trellis]

Not wild card blueprint for multiplayer cars

Platform: Android
Reason: Both pack was same

[pastel gale]

This is just RNG

[deft epoch]

How come I can't get this? My friend can view ads to get this car but I can't >:(

[pastel gale]

it's still being tested, not all players will see it

[deft epoch]

Man :( how come you're testing in Florida but not SC or Ohio. I don't mean to sound indifferent, but it kinda sucks that yall test stuff in random spots

Also, what are you testing? Yall already give the BMW i8 through ads

[young kernel]

It should be tested for everyone

[pastel gale]

It's a random percentage of players

not location

[pastel gale]

testing how it performs amongst players 🙂

[pastel gale]

then it wouldn't be a test innit

[young kernel]

Ok

[deft epoch]

... idk who wouldn't watch ads for free blueprints lol I think it'll be great for everyone :)

[pastel gale]

I understand, but that's what the team decided to go with

I assume it will be live to all players in a while

[deft epoch]

Well, that would be great. Thanks for clarifying that :)

[faint mulch]

Since this season started
I am unable to play a single race on paris map in Multiplayer.
Only on paris map... it loads too slow.. and race starts almost 10 to 14 seconds delay
Then get disconnected and i get -20 points .

Who else facing this problem ?

[pastel gale]

Could you open a #👨💻-customer-care ticket?

[faint mulch]

I have tried 3 times... they are not helping there... they are just showing boat options... and closing the tickets without solution

[pastel gale]

Sorry to hear that, we'll investigate

[faint mulch]

Thanks...

[deft epoch]

When is this coming to all platforms

[vital radish]

Hey codin i have a issue

[pastel gale]

I am no longer working, I'll be back on Monday morning 🙂

Sorry!

[vital radish]

😦

I cant play the game so ill just delete and Say goodbye then

Good bye

[twilit viper]

Still facing a serious sync issue which affects mostly events - the game loses sync in the middle of a race and can't sync back (so the app restarts of freezes), no matter what signal strength I have!
If I cross the finish line while trying to sync, there's no chance it syncs back while otherwise there's a little chance.
This issue causes me a lot of losses, both tickets and fuel and limited tries in events!

But in multiplayer modes this issue is minor while 99% of the sync loses are restored quickly enough to continue the race.

This is the second time i post about this subject.
Anyone else facing this frustrating issue as well?

[fleet sentinel]

Its just 3 fricking days

[pliant cedar]

Does anyone have issues in trading important parts to red coins? Really hard to use that lever and if try to text that amount it always goes for max

[pure steppe]

is there any way you can fix the r.e.d song glitch?

[misty cosmos]

Why doesn't advertising work for me?

[golden cosmos]

@pastel gale dreaded loop is back...lasted for 2 min before i was able to recover....Puritalia Berlinitta....td mode....

[rigid pagoda]

I'll been waiting for 10/20 minutes when the mp started?

[narrow rock]

I can't get i8 bps pls help

[raven jacinth]

I'm not getting Lamborghini ads relay but many players got it 2 times???

[cobalt tapir]

Why did this time didn't load into the leader board?

[sand halo]

Not able to load the game despite having strong network : /

[raven jacinth]

Mate, there's no leaderboard for that type of race

[pliant cedar]

Servers down?

[deft epoch]

Why can't I access this?

[young kernel]

@deft epoch because its a test and only for some people not all

[deft epoch]

Bruh :/
When would it come it out for the rest of the players?

[young kernel]

Sorry don't know thay not sed

[queen cargo]

@pastel gale Every one in a while, this message is popping up right after entering an MP room... 1 fuel is lost in each such occurrence 🙄

[novel trellis]

Platform : Android

Please fix the letters

[pastel gale]

device?

[novel trellis]

Oppo A96

[novel trellis]

Thank you for your quick response and work this issue fix now thanks a lot

[faint mulch]

Who will solve the issues with Paris Map ???
I am unable to play a single race in MP on paris map... it's getting disconnected because of too slow loading of races...
I haven't played a single race on paris map since it's launched

[pastel gale]

might be a device issue

how strong is your device?

[faint mulch]

But why the issue is with Paris Track only???
Everything is working absolutely good... just paris map in MP 1 has problem

[faint mulch]

I am Using Galaxy A12... not good but enough capable to play game smoothly

[pastel gale]

might have too resource intensive assets.

[faint mulch]

Couldn't get you

I just want that issue should be fixed ... so i can't lose 20 points unnecessarily

One hour ago... it was working properly 🤦‍♂️🤦‍♂️

[coarse wind]

Seriously... again...

Why the F it's get unstable...just 1 more day left for car hunt and getting this problem.. again and again...pls fix it ASAP...which i hope is not possible or grant extra blueprints.

[eager jolt]

Same with me also 😭🙄

[coarse wind]

The server is just 🗑️
My event tickets is full...i can only do 5 races at once and getting this type of problem... seriously

[eager jolt]

Hey bro keep patience I guess they will fix it soon

[novel trellis]

Platform : Android
Reason : Game was not opening

[eager jolt]

So we need to wait for a while !!

[coarse wind]

That is the problem...there is no patience in this game... 😅... nothing fix in time

[raven jacinth]

F hell I was waiting for 1 hr 40mins just to see that the games server is f'ed

[eager jolt]

Somehow my game opened for a moment and as soon as I used all my event tickets on the car hunt and then when I started playing the asphalt series this happened and my game closed and after that I can't open it 😭

[coarse wind]

See i told you...so @eager jolt stop talking about patience 😅...i already forgot that word in this game

[eager jolt]

Ok bro as u say!!

[finite goblet]

Same here.

[raven jacinth]

😂

[eager jolt]

We want compensation for this 😁✌️

[coarse wind]

Now
Compensation or fix it within 10min.

[hallow fiber]

Guys, read - #🔥・hot-topics

[raven jacinth]

Okay 👌

[past fog]

game is in maintenance atm, check #🔥・hot-topics

[finite goblet]

The in-game message has changed, I admit that. But 15 minutes are gone and the problem is still there. So either fix it in said time or don't make timed promises.

[mighty swan]

bruhhh

[raven jacinth]

It's been 45 minutes. What y'all doing??? 🦏Server

[thick lodge]

bro same too

[vital radish]

They will probably give us 20-30 packs with trash inside.

[winter shuttle]

does anyone know when the server will come back online?

[raven jacinth]

Nah keep it. Make yourself happy with the trash you give.

[raven jacinth]

Not like we are fixing it. We're just like you waiting

[thick lodge]

might be took at least a moment, they're on fixing. So you just have to wait until it online

[mighty swan]

the game is in maintenance

[vital radish]

I'm not saying that I want those things, but probably they will.

[thick lodge]

yep

[sonic moat]

No rewards 😂

[vital radish]

Is better. It would've be trash aniway.

[sonic moat]

At least they should've given some tokens 🥺

[vital radish]

Game is still giving this error in Multiplayer

[fleet sentinel]

@pastel gale bro I got this 8 times, now I'm getting an error... Pls help

[vital radish]

Yeah same issues. TLEs and daily events are working but not mp

[woven mauve]

Mp issue due to the last server update/fix

[modest seal]

For some reason I can't connect to Google Play Games and Facebook (this is a new account for this phone)

[raven jacinth]

Again????

My game stopped in between because of this message. What does it mean???

[quasi cape]

Unable to login into the game using fb post maintenance. Most of the players are facing the same issue.

[compact wasp]

Unable to login into the game using fb post maintenance. Most of the players are facing the same issue.

[pastel gale]

could you share player ID?

[pastel gale]

could you share player ID?

[compact wasp]

@pastel gale ☝️

@pastel gale bro do somthing about this pls!!

[brazen burrow]

I haven't been able to log in for 3 weeks, made a CC ticket several times and the answer is always the same "please make sure to use your correct account" I only have 1 account there's no way I'm using the wrong account. so the question is can you guys help me to restore my account or not? thanks

[pastel gale]

Hi, have you tried clearing the app cache?

[brazen burrow]

Yes, even reinstalling or change device is still not fixing this problem

[brazen burrow]

^

[pastel gale]

Noted

[shrewd elm]

Facebook account issues, can't connect to my main Facebook account, I tried multiple times and nothing

[pastel gale]

do you remember your old credentials?

[pastel gale]

we're investigating

[brazen burrow]

Of course

[pastel gale]

could you please share them?

[brazen burrow]

In here?

[pastel gale]

yes

[brazen burrow]

7f6f00f

[pastel gale]

thanks

[vital radish]

Another problem. Can't log in with my Google account
A9 id: c24f778

Plz fix it.

[shrewd elm]

Alright thanks guys

[split creek]

In the Career mode : Fire and Lightning
There's no Infiniti in the car selection
@pastel gale

[pastel gale]

do you own the car?

[split creek]

No.

[pastel gale]

then it won't show up

unless you have at least 1 blueprint for it

[split creek]

Ah, I see
Alright. Thanks!

@pastel gale
I just realized the Infiniti Project Black S isn't even in the D class section for me.

[pastel gale]

It will show up if you earn blueprints for it.

[split creek]

But then wouldn't the other cars like TreZor, SR1 would also not show up? Since I have 0 blueprints for them too

[pastel gale]

No, it's not uniform

[raven jacinth]

Is there any way to unlock the infiniti???

[narrow rock]

I accidentally bought credits for 1000 tokens. Can I get it back?

[raven jacinth]

Bro, just a tip for future. Turn on the threshold in notification settings and turn it to zero. Then it will ask if you want to buy or not.

[vital radish]

Contact Customer Care in game, they will help you, + like Ravtez said enable purchase confirmation in game settings/notifications & set to 0

[narrow rock]

Ty

[cyan haven]

Little text misload

[sweet ingot]

I still haven't received my 350 tokens that gameloft support said they would send me after my "accidental" spending of 2100 tokens
Conversation ID: 2183480

[raven jacinth]

.. can anyone tell

[pastel gale]

no way at the moment

[raven jacinth]

And the answer is no way since...let me guess,4-5 years ago when I started to play the game for the first time

[pastel gale]

it was an LP car a few months ago

no?

[raven jacinth]

I'm a play to win guy and I left Asphalt 9 a year ago. Continued it 1-2 months ago

[pastel gale]

it came within the last year for sure

[raven jacinth]

Any ideas when it will come again??

[pastel gale]

Nope

[halcyon agate]

@pastel galeThe game started lagging really bad since yesterday...even on daily.I

[storm gale]

Where to find osaka in mp? 25 races and osaka track 🤦‍♂️

[vital radish]

Appear in MP1 pretty often unless you are extremely unlucky

[storm gale]

@vital radish i'm unlucky 😮‍💨

[next steppe]

I Can't see Relay pack for Bmw i8 I don't have a Single Bp Still Didn't Receive That Pack 🥲

@pastel gale

[raven jacinth]

Why I am being competed with these players with platinum. I am a gold league struggling with a c class car to go to platinum as I have no B class Good car and this is what's happening to me. Please help

[nova hatch]

McLaren 600LT Spider. The rigidbody model is much wider than the graphic model.

[pliant cedar]

Iv noticed same thing

[pastel gale]

We will investigate on Monday

[faint mulch]

When will Gameloft fix this issue??
This is too much irritating...
I could not played any single MP race on Paris map since this map launched...

I am unable to climb up in MP races because of this issue.

Fix it soon... i have complained many many times.

[neon hound]

Use vpn while playing mp

[faint mulch]

I have tried everything... everything means everything
The problem is with that map

Because i can't play any single race on Paris map... only on paris map

[neon hound]

Reduce graphics and fps

[noble helm]

600lt
I want red line.
now blue line.

[next steppe]

Ferrari 488Gtb Pack Removed from shop Before Time

@pastel gale

[pastel gale]

yes, it was mistakenly in shop

[next steppe]

I needed Only 3 bps To 4* the Car 🥲

Is it Gonna Come back?

@pastel gale

[pastel gale]

possibly soon yes

[next steppe]

Ok Thank you 😃

[young python]

I n getting this anyone help

[pastel gale]

Update your game

[shut oasis]

@pastel gale I'm having issues with gameplay;
Attempts for gp being drastically different to practice due to gameplay glitching in actual time setting.In practice I can easily hit 106.5XX times however my Attempts for real are being plagued by gameplay lag causing 108.XXX times
issues with ads not loading or being able to play ads to recieve Rewards.
It's been a while since I've had these faults and last time it was investigated it was linked to bad code with Samsung A9 app version. Please could you inform relevant department
Player ID 0e4c237
Platform Android

[vital radish]

@pastel gale please do you know if they plan to do something with the last reward in mp1? after all, the Targa and Acura are annoying. after all, no one drives this to get a Targa at the end, which they can buy in the Shop.

I got it for the third time in a row and it really sucks

[pastel gale]

I will share your feedback with the team

[pastel gale]

Can you try turning off the ghost from the settings? It might help.

[sleek sonnet]

🤣🤣🤣

[shut oasis]

@pastel gale ghost was turned off already

[pastel gale]

Then there's nothing I can think of that could interfere with your official run.

[strong schooner]

@pastel gale
The game ended the Gram Prix 10mins before the timer ended... Why? I can still enter the practice.... I had 2 race tries left...

[pastel gale]

Not sure what happened here, sorry

[novel trellis]

What is this only 1 token

[noble helm]

Why?

[novel trellis]

What is this i have max this car acura 2017 nsx but still epic cards show in legend store again why please fix this issue

[finite goblet]

1 token reward in GP practice is absolutely ridiculous. A complete disaster.

[vital radish]

it will show up every time you EIP a car that has gold in your inventory

[novel trellis]

We don't need anywhere after gold

[storm gale]

Really GL? What a joke 🤦‍♂️🤣🤣🤣

[strong schooner]

Well... The R2 of the GP suddenly ended 10mins early not a surprise that there more to it.

[storm gale]

🤦‍♂️

[vital radish]

Sell extra epics of acura in inventory & it won't appear anymore

[next leaf]

What nonsense is this GL 50 tokens to skip for 1 token

[wise thistle]

Wow GL.., I'm overwhelmed to get 1 full token as reward.. 🤗🤗

[next steppe]

🥲 @pastel gale

[pastel gale]

We know, it's a bug

stand by please

[pastel gale]

#🔥・hot-topics

[plush shard]

What happened

[opal ether]

And.... What about our rewards??? will they be updated later???

[pastel gale]

That's the plan, I'll let you know as soon as I know more about it/

[pastel gale]

The servers are ongoing maintenance

Exactly as typed on your screen

[short flume]

Why 1 token . We have to send 50 token to get 1 token , what a joke

[pastel gale]

It's a mistake

[short flume]

I have choosen Android server but it is showing xbox logo

[vital radish]

Make sure only android is marked here

[short flume]

Yeah i only mark Android

[strong schooner]

mark and unmark them.

[pastel gale]

I've done it for you now.

[short flume]

Thanks allt

Alot

[mortal frost]

@pastel gale I got a question reg McLaren 600LT...will the known ramp issues (loosing speed when goin up / physix on taking a ramp low) get a fix? Would be some nice info to know cause that's holding some back of investing into it...Thx & regards

[pastel gale]

I'll let you know as soon as we have an answer

[storm gale]

I bought the daily pass, but I didn't receive anything even though the money was withdrawn from the account.

[storm gale]

???

[pastel gale]

Please contact #👨💻-customer-care

[storm gale]

Tank you!

[ivory obsidian]

Hi to all. Have a question - do u face some issues with the gameplay on Android? Meen have from time to time lagging. And I am sure that is not from my data. Mobile and wifi have same issues

[neon hound]

Keep your device cool otherwise you will face lag in between every race

[novel trellis]

Platform: Android
Reason: always showing me yellow conection only please help me to green connection i have strong internet connection

[raven jacinth]

I am not getting the rewards I claim from the classic packs. I had 793 tokens and classic pack gave 18. The tokens were still 793. How to fix this problem???
PLAYER ID:- a7896d0

[pastel gale]

Contact #👨💻-customer-care

[raven jacinth]

I dont need the mere 18 tokens. That is an issue bro.

Please look into it

[void jacinth]

How to fix this

[pliant cedar]

Get used to it.. it is just those worn out monkeys of the servers maintenance group..

[fair comet]

@pastel gale

[void jacinth]

It's actually pointless to play anymore if these issues keep appearing right

Not everyone plays the game 24/7,I login to play for a certain time but it's hindered by such lame issues
Let alone complaining about the hideously slow progression system just to enjoy the fundamentals of a racing game which doesn't feature story mode

[pliant cedar]

I'm sad for those who really play 24/7 and uses real money for the game..

[viscid frigate]

load... only, cant go on menu

[finite goblet]

Same. Happy maintenance!

[viscid frigate]

niceeeee

[fluid rover]

How do I got to win with that car if i can't even select it

[vital radish]

0 bp car is hidden in career i guess

[young kernel]

You need to unlock it first

[modest seal]

For some reason the Infiniti Project Black S makes it so if you don't have at least 1 bp you won't see it in the garage at ALL

[solid quartz]

Please I really need help, I can't change name and my button chat is missing, its been a long time

Anyone knows?

[lyric citrus]

There's severe lag at the start of Arc de Triomphe track. I run a Pixel 6, so this should not be a problem. I have a feeling that this is tied to the jets that fly over the Eiffel Tower, making the French flag.

Player ID (if necessary): 3813d8.

[finite goblet]

After maintenance I began having lags where they never were before. Bam, you're third, bam, you're last. Just two slight freezes and -20, no matter what I do. Something has changed there for sure. Please do something for this not to happen.

[modest seal]

You MIGHT have set your age too low in the selection screen.

[pastel gale]

Checking with the team.

[pastel gale]

What did you set your age to?

[pastel gale]

Please clear your cache and try again

[solid quartz]

First download I set 14 after 1 year I want play in emulator and set 15 and this happen, now almost 1 year I play like that

[pastel gale]

Send a customer care ticket and ask for an age reset

That might be the issue

[lyric citrus]

This is not limited to the McLaren Unleashed, as shown in the provided videos. It can also happen in MP, but getting that specific track is tough, so getting a proper recording is difficult.

[pastel gale]

Thanks for the info!

[vital radish]

I would like to formally protest the music choice by one of your content creator "Nox Fury".
Nox's newest video has a song in the BGM which has not one but two words which are NSFW, and are banned on this server.
And its not the first time he, or the other TD guy GamingWithAwesome, have used this song.
And I find it abhorring, appalling and a tad hypocritical that a video having such obscene lyrics is shared in #🎥・creator-videos , which is a channel for age-group 13+.

@sturdy grail @glossy vigil @solar quest please note.

[modest seal]

"connection issues" (but I have full internet.. weird)

[marble cedar]

Giddyhydra#1562 has been warned

Reason: Posted an invite

[novel trellis]

What is this mark in middle

[queen kettle]

I lost 2 of my attempts due to (error code =0) in grand prix i was using high speed data there were no internet problems either still i lost 2 attempts i want my attempts back

[young kernel]

Same for me

[tawny burrow]

how do I claim

[tidal sage]

Idk

[modest seal]

where'd the heck you find that anyway

[cunning lake]

Have a problem with clash. When I go to attack "The race is downloading" and don't starts. If I press ❌ - I loose one try

[tawny thunder]

Samsung Galaxy Store

[eager pasture]

why does this apear outta nowhere and all settings turn to default?
all the auto-claim and tc and all popups start to apear again

it happened last season aswell, it's irritating bruh

[eager pasture]

@pastel gale

[pastel gale]

did you reinstall?

[eager pasture]

nah, didn't even clear cache

[next steppe]

In Challenges It Shows That I have Unlocked 35 Cars But I Only Have 34 @pastel gale

[pastel gale]

likely got it from the road test loaned car

[pastel gale]

Don't know, sorry - this is not expected behaviour

I will ask

[sleek mason]

Hi, the number of players that completed this condition is not adding up - 4 players in my club unlocked the key, so 4 of them finished the race

[burnt grove]

How do i fix this issue?

[vital radish]

@pastel gale
Hello, is it a known issue that after the update the reputation is not adding up to the total club reputation for the players?
Tried with the new SE, multiplayer, nothing works.

[pastel gale]

checking

[pastel gale]

on it

[pastel gale]

might not have enough storage

[pastel gale]

Team could not reproduce the issue

[whole shadow]

Guys there's an ongoing bug!. Even though I play the game won't update my reputation. Let me know if you guys experience the same thing

[vague sluice]

Any updates on the rep issue?

[pastel gale]

None yet

It seems Android only

we're investigating

[vague sluice]

Godspeed

[dreamy mesa]

Wow gameloft thanks, control bug on facebook gaming is now back! Such a good update! Customer care do not respond at all, this is the best time to leave the game community

[remote dagger]

@pastel gale Stuck reputation doesn't add up after each run

[pastel gale]

known issue, working on it

[vague sluice]

@pastel gale one more problem: the revuelto is not showing up in MP1's car select, not even via scrolling from other cars

[pastel gale]

It will be there for next week's MP1

[vague sluice]

Ah, I figured as much