#Update Issues Megathread

1733 messages · Page 2 of 2 (latest)

velvet yarrow
#

Tried reinstalling shadow client but nothing

red wing
#

It’s not a client issue. It’s an issue with an update on the VM side.

velvet yarrow
#

I wanna cry so bad rn 🥲

red wing
#

I mean, I feel terrible that I can’t help anyone with this particular issue.

velvet yarrow
#

Is there anyway at all I can use my microphone in shadow in degraded environment?

lusty cairn
#

No.

mortal ruin
#

been on 50% for like 20 minutes now is there any fix to this or do i just have to be patient and wait

ce759cbeda4aef3006631185d1f4df6a.png
mystic path
#

Is there going to be a root cause analysis after this us resolved?

arctic flame
#

Yes indeed. It was linked to a driver update. A fix has been deployed today.

velvet yarrow
#

the fix didnt work for me. i haqve a mac.

cedar cypress
#

it don’t work for me either

halcyon forge
arctic flame
#

Have you sent your 6 characters log code to the support team ? Could you mp them to me ? 🙏

wind iris
#

Added role, so people don't assume just random user 🙂

covert osprey
#

Mine also says Switch to official, then it doesn’t do anything, and after that, finally, hangs on “Shadow Is Ready”, then errors with L-105.

cinder sedge
#

I love how everyone is getting the same issue. (well almost)

wind iris
#

If going to the help panel, issuing a shutdown, once says Shadow is off, closing app and waiting 15 mins, still shows L-105, you'll have to send logs via the help panel, open ticket with support describe issue and include the logs code. Steph above might aswell request to logs code.. But don't ping unless asked 🙂

covert osprey
#

Alright. Shadow powered off, I’ll wait 15 minutes. Does being Beta have an additional pull on this. I got it in Stable, so I just tried through Beta, to see if anything would change.

lusty cairn
#

please kill me (its been at this forever)

image.png
stiff shoal
#

so i re downloa shadow?

cinder sedge
stiff shoal
#

oh i thought that was the fix

cinder sedge
#

reinstalling the shadow client won't do anything

stiff shoal
#

:/ it says it in the app

cinder sedge
#

would prefer waiting for a patch or a fix

stiff shoal
#

ugh

cinder sedge
wind iris
#

Resetting your Shadow is the quickest solution if you have nothing important that hasn't been backed up.

stiff shoal
#

oh nahh

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wow so that works?

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what is the problem then if u can reset it and it'll load

split wyvern
#

Did you reset your shadow andhave it work? I'm having the same issue as you, but I dont want to reset it unless I'm 100% sure it will fix it. I have some stuff I don't want to lose.

arctic flame
#

You can send me your 6 characters logs if you want me to double check.

wind iris
#

The update failing to install on the VM.. Reset wipes the C drive and re-installs windows and shadow components.. It's not really a solution, it's a last resort if cannot fix.

cinder sedge
#

been getting the U-202 error so i am waiting patiently for a fix

lusty cairn
stiff shoal
#

ohh my update actually installed. when i got off and tried to get back on

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when i start my shadow it goes and goes and says my shadow is ready again and again

halcyon forge
wind iris
#

What's the preview on pressing Start? @stiff shoal

stiff shoal
#

sorry, an issue has happened when recieving stream

stiff shoal
wind iris
#

What's the error code given when it says "issue has happened when recieving stream"

stiff shoal
#

hold on i'll get it to say it just have to wait for it to "load my shadow"

wind iris
#

The L-105 like above?

cinder sedge
#

The weird thing is when i receive this error code, it doesn't launch me straight to an recovery mode.

image.png
wind iris
#

Send logs via the Help Panel and DM the logs code to Steph above.

cinder sedge
#

👍

stiff shoal
#

104

civic basin
#

I logged a ticket with support and they say its got to go to the "developers" maybe my shadow has evolved into something worth studying? 🙂

wind iris
#

Ah 104.. I think that's a variant of 105

stiff shoal
#

whats this error?

civic basin
#

I can see my shadow sometimes but its stuck in the App window

wind iris
#

Can be caused by many things I think.. You can send the logs code to Steph to see if a "fix" is possible.

covert osprey
#

Can I also send log codes?

abstract ravine
stiff shoal
wind iris
#

Go to the Help Panel where shutdown is the (?) and hit the cog button.

wind iris
cinder sedge
#

funny how pip even becomes confused

abstract ravine
#

Nevermind,Pip, Steph logo on me was bugged on previous message

stiff shoal
#

@arctic flame ?

wind iris
#

Yes that one, send them the logs code via DM.

stiff shoal
#

okay thanks pip

wind iris
#

Just also bare in mind, if they are France based it is gone 11PM.

arctic flame
#

L-104 is an issue with the connection to the VM

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Yes it's starting to be a bit late 😅

stiff shoal
chrome bronze
#

Mine started as this issue, but I think it’s evolved to something else cause I’m getting the G468 error after they did a hard reset yesterday 😦

civic basin
#

@wind iris Just so I understand please, has the fix mentioned on the status site already been deployed to everyone?

wind iris
#

Yes.. But still some problematics on getting the updates to the VMs.. Which could be a number of reasons.

stiff shoal
#

@bitter sleet did u fix 104

young edgeBOT
stiff shoal
#

is that how my shadow is suppoed to look

lost agate
#

Everything seems updated here, it was workign well even last night. 104 has been with me all day.

stiff shoal
covert osprey
civic basin
covert osprey
#

Yesterday, support ran a “maintenance routine” after I contacted them, which fixed it, but now today my issue is back.

main socket
#

how do you restart client

wind iris
#

What do you mean exactly?

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You close the app and re-open it..

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Or do you mean Restart Shadow?

main socket
#

yea

wind iris
#

Go to the Help panel on the app (?) then there's a shutdown button.

main socket
#

and whats happening

wind iris
#

It'll change to Shutting down, then Shadow is off.. Once off leave for 2-3 mins then click start again. That's how to restart/reboot your Shadow.

But I assume you came to this post for a reason?

brittle isle
#

I am having issues since last night I keep getting the error U-200 that says sorry an issue happened with the update service in your shadow. I have actually uninstalled the launcher a few times and I even did a clean uninstall where I went to the program files and erased all instances of shadow. After I did that, I went to the website and reinstalled the launcher, but I keep getting the same results the U-200 error. Any help would be great! When you are saying the .exe that is what is downloading from the website. I have even tried the beta and I get the same error. After research it is telling me that the update that was supposed to run got stuck and some point and did not finish and is causing the launcher to not connect.

wind iris
#

Go to the help panel, click send logs. DM that logs code to Steph, scroll up to see user. Wait for them to reply. It's late in France, so have patience.. They'll be able to inform how to proceed.

cinder sedge
#

is shadow mostly based in UK or FR?

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or US

wind iris
#

But essentially, the issue isn't the launcher updating @brittle isle But more issue the VM updating.

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Shadow is a French company. Most staff are French and work out of the office in Paris.

cinder sedge
#

oh, i thought it was an american company

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now i know

tired sun
lost agate
#

So the 104 issue not connecting is related to the VM's themselves not loading? If we don't have data we care about, would a reset to a new instance be worth it?

I've closed and reloaded, left it off for hours at this point. Hoping to get on tonight.

young edgeBOT
split wyvern
#

Thanks m8. I'll do that asap once I get home

chrome bronze
#

Maybe I should just hard reset again. They did so it in the middle of all this mess yesterday…

split wyvern
lost agate
#

On it 🙂 Fire is a solution

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If nothing else, it gives me something to do and you all a break from me talking XD

split wyvern
#

It's the band-aid of solutions. Just rip it off and get it over with

short pier
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tell me if it works

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i could reset because i have nothing to loose \

wind iris
#

It does.. Resets are always there as a LAST CASE SCENARIO. Only way they wouldn't work is if you had an issue with the storage allocated to you.

You can reset your shadow via https://eu.shadow.tech/account/, on the Shadow PC tab > "Manage my subscription" Note: This doesn't clear additional storage and your Shadow PC should be shutdown before resetting.

short pier
#

i will try to reset and tell u if it works

civic basin
#

Can you monitor the progress of the reset do you know please? Ive set a 1 hour 1 minute timer anyway 🙂

chrome bronze
#

Lol I tried doing a back up that didn’t work. Was getting network errors so at this point meh. I use Shadow as my primary so being out this long is driving me batty. So I’ll reset again see if it works

lost agate
#

I'll add in if it worked once i get it back

wind iris
#

Unfortunately not - Just leave the app closed for at least 1 hour... Resets can take longer if many are occurring, so maybe go watch some TV for like 90 mins or so just to be sure.

civic basin
wind iris
#

That's me off Discord for the night. GLHF.

split wyvern
#

Care to pin that reset solution? Just put the last resort part in bold.

wind iris
short pier
#

Hey pip does reset work for this problem ****

Screenshot_2023-07-06_083748.png
wind iris
#

Unless the issue was something locally stopping you connecting to it. Yes.

lost agate
#

Alcohol is a solution, fire is a resolution. The only reason i could see this not working is if the reinstall doesn't place the drivers back correction and the connection is host based.

brittle isle
#

For the code U-200 while I am waiting will a factory reset fix the issue I am having?

wind iris
#

U error codes are the VM not updating for one reason or another, so yes.

#

Basically at this point the options are

Continue working with support to find a solution
Chose the nuclear solution and Shadow Reset as a last resort 😄

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And with that I am off. Good night.

short pier
#

I ALREADY REST MY PC THEY SAID IT WAS GOING TO TAKE 1 HOUR

split wyvern
#

Then wait

short pier
#

OK

red wing
#

Minimum 1 hour, maximum I’ve ever seen, 8 hours.

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All depends on load.

split wyvern
#

It has taken 3 for me on a good day. Its a full wipe and reinstall of the windows OS and Shadows drivers. It takes time. Close the launcher and occupy your time

mystic path
limpid hill
#

has anyone figured out the 202 issue

lost agate
#

Took 45m for mine it seems, it's based on the VM i'm sure. Also to @short pier it works for me now

lost agate
#

advise, sync one drive to your important stuff. you can set one drive up to something like c:/onedrive/ and migrate desktop/documents/pictures/downloads to those folders. then they always stay up to date! Also getting the D drive does the same thing. (edit: there are many other syncing companies, I'm lazy and chose the one I had access to in college. ymmv. )

short pier
#

MINE ALSO WORKS NOW

hazy summit
#

So uh now it's actually giving me a bar

Screenshot_20230706_192543_Shadow_PC.jpg
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And now it's stuck rebooting

abstract estuary
hazy summit
#

I guess, it's not gotten to this point before

short pier
#

mine says this

Screenshot_2023-07-06_194059.png
covert osprey
#

Mine has been this for 45+ mins.

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short pier
#

mino did u reset ur pc

covert osprey
#

Can’t, cause of the stuff I have there, which isn’t backed up. I can’t afford to.

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(A lot of source code for game dev projects I’m working on)

short pier
#

alright don't reset it

crimson patrol
#

honestly, even suggesting to reset the machine is kind of ludicrous. They messed it up and they're still not able to provide a fix. I'm not throwing shade at anyone in the discord here, I know you. guys are trying your best to help, but management/engineering is seriously screwing up here

covert osprey
#

Ya know, ironically, I was logging on today to set up automatic back ups.

short pier
#

I only reset mine because this was my first time subscribing to shadow so I didn't really have important things stored

covert osprey
#

I will say. It being inaccessible has made me realize just what could happen in the future if this happens. I literally have no pc right now, as a freelancer… that’s really bad.

short pier
#

oh wow

covert osprey
#

Maybe they will deploy a patch on next maintenance.

IMG_1656.jpg
crimson patrol
covert osprey
#

This is why staging servers exist.

short pier
#

i mean mine worked when i reset it and it stopped giving me errors i was able to enter shadow again

covert osprey
#

When you test it, and its borked, you don’t release.

crimson patrol
covert osprey
covert osprey
covert osprey
short pier
#

yeah, exactly I was able to enter shadow before but they sent me out back because i needed to update

vernal torrent
short pier
#

they should i have removed the update and try to test it out for the beta version

crimson patrol
covert osprey
#

Even better. Support could kind of do something. I emailed them, and told them my error code, and explained stuff, they said they ran a “Maintenance Routine”, then it reinstalled all the components, and booted, but won’t anymore. They have something they can do, they just aren’t doing it for everyone.

short pier
#

bro they sent me a reply after resetting my pc

covert osprey
#

Texted?

short pier
lusty cairn
#

im planning on resetting

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theres no point and all my games are on my D:\

short pier
#

DON'T RESET THEY WILL STILL GIVE U THE SAME PROBLEM I TRIED IT

Screenshot_2023-07-06_194059.png
quick knoll
#

its block

shadowhelp.PNG
short pier
velvet yarrow
#

After reset?

short pier
#

yeah

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molly what problems are u having

quick knoll
#

can someone can help me whit my problem on my picture

lost agate
#

I was in after reset, updated video drivers to play d4, now it seems to not want to come back. We'll see

quick knoll
#

oh bad one

short pier
lost agate
#

does not sound so at the moment

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back to 104's

young edgeBOT
quick knoll
#

?

short pier
lost agate
#

not yet. I just want it to load, they can keep their sound

quick knoll
#

man thats bad when you want top play you pay your subspriction hey you connot play

lost agate
#

eh. life happens.

#

price for performance, i can't think of any other service that lets me install what game i want.

short pier
lost agate
#

that's what i'm getting atm

image.png
quick knoll
#

i tried bro

short pier
lost agate
#

yup

short pier
#

i will try to turn of mine and find a fix

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I ALREADY TURNED OF I WILL SEE IF IT WORKS

lost agate
#

lol

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that caps call out by the bot. that's some funny stuff.

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i'm considering resetting and seeing if not updating the drivers causes the error. did you upgrade your graphics driver?

short pier
#

Yeah

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do u have any important stuff on ur pc

lost agate
#

nah, nothing i don't already backup.

short pier
#

mine still worked

quick knoll
#

for me its not working still at switching to official version but it was working yesterday i did the update

stiff shoal
#

whyyy

quick knoll
#

what ?

stiff shoal
#

the 104

young edgeBOT
short pier
#

karity can u send me a picture of ur problem

short pier
quick knoll
#

yes

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i tried 10 times to wait 2 minutes and restart it

stiff shoal
#

@lost agate did u factory reset

quick knoll
#

yesterday i dit this update and it work now it just dont

quick knoll
stiff shoal
#

if u have 104 error go to settings general advanced and reset ur launcher settings it worked instantly

young edgeBOT
quick knoll
#

no i dont have this

short pier
quick knoll
#

MAN MY PHONE I BROKEN AHAH

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I dont have a phone now bro

hazy summit
short pier
#

is pc

quick knoll
#

my pc lol

hazy summit
#

How did you break your phone?

quick knoll
#

man long story xD

hazy summit
#

You don't have a warranty on it?

short pier
#

does anyone know how to fix the keyboard settings for shadow pc

quick knoll
#

No thats sad

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im going to try whit bluestack xD

hazy summit
lost agate
#

trying it with a reset settings now @stiff shoal

short pier
#

like when i try to use the @ key it shows this ,, instead

red wing
#

Your keyboard layout in your region settings on Shadow is incorrect.

lost agate
#

and that worked.

hazy summit
#

Yep

short pier
#

how do i change it

lost agate
#

click the eng on the lower right side next to time

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then up or down to set what language you want set first.

hazy summit
#

Add a language "uwu"

short pier
#

THANKS IT WORKED

quick knoll
#

dont work whit a cell phone

stiff shoal
short pier
#

THAT WAS WHAT I DID I TRIED USING MY PHONE TO CONNECT TO THE SHADOW PC WHILE IT WAS STILL UPDATING AT O%

quick knoll
#

yes but its not working

short pier
#

OKY TRY AND TURN OF UR SHADOW PC AND WAIT FOR LIKE 15-20 MIN IF IT DOESN'T WORK TRY SENDING THEM ANOTHER TICKET

quick knoll
#

okay

lusty cairn
#

@short pier Your collaboration is this channel is very appreciated ❤️

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I'm planning on resetting but I don't know if all my VR games will automatically be detected by the Oculus app (the oculus app is also in D:\ drive)

short pier
lusty cairn
quick knoll
#

same as me

lusty cairn
#

I'm just gonna go nuclear and bomb my C:\ into ashes

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There's nothing I can do and I'm getting tired of waiting

quick knoll
#

yes me too

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man i want to play HAHA

lusty cairn
quick knoll
#

Its benn 10 aours now

lusty cairn
short pier
# lusty cairn

TRY TO DOWNLOAD SHADOW TO UR PHONE THEN TRY TO USE UR PHONE THEN UR SHADOW SHOULD SHUT DOWN ON UR PC

lusty cairn
quick knoll
#

i was able to play yestarday i dit the updtate but today i try and the updtate respawn

lusty cairn
#

@short pier, try talking without caps?

short pier
#

alright

lusty cairn
#

but Support wants it off because I'm asking to go nuclear

short pier
#

oh u already reset

quick knoll
#

if i reset my shadow is it going to work ?

short pier
#

it is going to workk but uar going to loose everything unsafe

quick knoll
#

yay but i dont care

#

its just five m and gta

short pier
#

yeah i am downloading gta right now

lusty cairn
quick knoll
#

if you tell me its going to work im going to do that right now

lusty cairn
short pier
#

did u text them befor reseting

lusty cairn
quick knoll
#

so its working or not

lusty cairn
#

Yes, it should work

quick knoll
#

if i reset right ?

lusty cairn
#

yes :D

quick knoll
#

trying that right now

lusty cairn
#

Alright

short pier
#

what ur name on gta

quick knoll
#

oh im playing gta rp

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not gta online

short pier
#

oh ok

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Good luck to u guys

quick knoll
#

1 AOUR

#

to reset

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man i hope im not gonna need to reset everyday

short pier
#

no after i reset mine i never had any problems again

quick knoll
#

okay but its been 40 minutes and i cannot play

hybrid jasper
#

shows these type of messages, but no access 😦

short pier
quick knoll
#

Man its been almost 2 aours now

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oh i think its gonna wotk

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work

limpid hill
#

I dont wanna reset mine. I have so many files and HUGE games on there :/

short pier
quick knoll
#

its work when you reset tho

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Thanks klaus but tommorow im not gonna need to reset again right ?

short pier
#

no

quick knoll
#

Im installing gta five m discord

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its fast whit 1000 mbps

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but whit my connexion i have 3000 mbps so its faster AHAHA

short pier
#

I have quit shadow multiple times after i reset

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and i am still in'

quick knoll
#

but when you reset ?

short pier
#

today

quick knoll
#

yay but tomorrow maybe its gonna be a other thing

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because yesterday i did the updtate and today i was asking to do this again

junior scaffold
#

Same.. 😦

versed ember
#

hi

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I’m trying to update my Shadow PC is not letting me

paper raven
#

Also unable to connect 😦

image.png
versed ember
#

Can someone please help me update my Shadow PC I tried to update five times and it still won’t let me😞

cedar cypress
#

Try to update it entering safe display mode

short pier
#

reset it

versed ember
#

Where can you find it at?

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Where do you go to put it on self display mode?

versed ember
#

Does anyone know how to remove all your data from Shadow PC?

covert osprey
#

Question. How fast could I get a backup of my C: drive, and does a reset affect my D: drive?

quaint sundial
runic cliff
#

Been stuck on this for 30 mins now 🙄

IMG_9982.jpg
upper badger
#

Having this isaue too

covert osprey
#

You get some progress though.

versed ember
#

Hi

gloomy fiber
#

Day 3 and still no change. Still getting the L-505 error. I've done all of suggestions posted here and no change.

wind iris
#

When was the last response you got from support on your ticket. If been more than 24 hrs reply and ask for an update, unless you have recently.

gloomy fiber
wind iris
#

It’s not your status light btw that’s a status for the datacentre you connect to just an fyi.

gloomy fiber
wind iris
#

Just means that this global issue is now resolved, but doesn’t indicate that some users may need further intervention via support ☺️ Good luck, hopefully yours is solved soon.

IMG_5069.png
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In the unfortunate situation where a reset is needed for those still stuck (and aren’t able to get into the emergency environment to back up anything that hasn’t been) Support are able to provide a link to access and download important files that haven’t been backed up.

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Side note, anything on additional storage isn’t deleted during reset.

river turret
#

How come I can connect from my phone, but not from my PC? Same account 🙂

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And same network.

gloomy fiber
#

If I have to do that does it effect the additional storage I got and pay for... I believe all my important stuff is saved to that

wind iris
#

I have no idea, you’ll need to reach out to support, send logs via the PC app open ticket, explain issue and include the logs code given.

river turret
#

OK will do, thanks Pip

wind iris
gloomy fiber
#

So do I take the chance or do it wait....

Is reset garunteed to fix it?

And somehow on my laptop I set admin and changed my account status and can't log into admin. Grrr.

I alos can't access shadow from my phone or headset. Phone l-404 headset just does nothing and laptop l-505

#

So it's been almost 15 mins.

Launched the app. It asked me to switch to the official app, which I was and am already on. It doesn't start any download just jumps right to starting stream, then says shadow is ready with the log above and white light lines running around the C..... Then it goes back to the launch button and gives me error L-505

wind iris
#

“L-104 is an issue with the connection to the VM”

So whether that’s a local block or issue with the VM I don’t know.

As it’s across multiple devices and multiple days, since the update went out.

My guess is the latter - as usually these sort of error codes are resolved by shutting down shadow, clicking reset settings in the app, closing app for 10-15s and restarting.

#

If it’s asking you to switch to official, that’s the update.

gloomy fiber
#

But I gave done that switch awhile back to official app

wind iris
#

So if it’s refusing to update and throwing up error, my bet is issue VM side and a reset should solve.

gloomy fiber
#

What's VM? And it also tells me to disable low bandwidth mode but I have no option to turn it on nor off.

wind iris
#

There was an inVM update earlier this week, which is what triggered the Switch to official.

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Virtual Machine, your Shadow essentially.

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The update includes fixes for Update Problems and the rolled out hotfix further fixes issues. But it’s getting the update onto troubled shadows which is an issue. Which is why most are opting for reset.

gloomy fiber
#

I don't know if all my info is saved to the D drive or not. Sucks that I have to take that chance and looks hundreds of gigs worth of avatar data

wind iris
#

Worst case, ask support for link to grab files.

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Then you’ll know for certain what is and isn’t on the system drive.

gloomy fiber
#

So I just tried to start again. And it launched. Asked me to go to offical app. BUT this time it did a little different thing.

It went to starting stream and then screen flipped to SHADOW SHUTTING DOWN

wind iris
#

Okay, once it says shadow off leave it for a few mins see if it’s in a restarting phase, if nothing hit start. Maybe something got kicked loose, hopefully.

gloomy fiber
#

They just messaged me saying they performed a maintenance routine on my VM.

wind iris
#

Ahhh cool 🤞🏻

gloomy fiber
#

But I may have jumped the gun and hit start..... I hit it as the message appeared.....

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If I hit the back button will that mess anything up??? Cuz it seams stuck here?

rn_image_picker_lib_temp_53c5a795-24d6-435a-b6fe-ca1c53ae7b5b.jpg
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O boooooy we got action.

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wind iris
#

Might take 10-30 seconds to get past it .. Mine does this when booting.

#

ooo progress

gloomy fiber
#

Restarting shadow now screen....

#

I'd swear a lot right now but it gets blocked here so shdiiwjhjwjchkehcjwkndgckeb fjiwhdvnwkdufijs

rn_image_picker_lib_temp_df68beda-8885-44e9-a3aa-953d53d04d01.jpg
wind iris
#

This is progress at least.. Hit restart

gloomy fiber
#

Y it be uninstalling for?

rn_image_picker_lib_temp_e58e7937-1883-4248-8538-7bd373d3a058.jpg
wind iris
#

Some it takes a few attempts to get through.. But at least your Shadow is getting the update now.. If after like 5-7 attempts it still doesn't work .. You can hit continue to access then back up.

#

It uninstalls old compontents to install updated new ones.

gloomy fiber
#

It asked to switch to offical again. Let's see.

#

Mother dhjsjsbdjs

rn_image_picker_lib_temp_764ef650-5a4b-44bb-9ef2-2d27980ef556.jpg
wind iris
#

Ah 😦 Reply to support and explain what just occurred.

gloomy fiber
#

I did. I hope they don't take another 24 hours to reply. This truly is such an annoying thing especially how hard and inconvenient it was for me to go to the upgraded shadow plus which doesn't even seem any better then what I was on prior. But now this.

wind iris
#

The Plus versions of Shadow are essentially just increased System Storage, Power(+) comes with that plus extra ram. That's all.

No idea what's causing this L 105 issue for you though. Can try shutdown, close wait again.. If that same Update failed screen appears again, click continue, check what needs to move to D Drive, then just reset I guess.

gloomy fiber
#

So going from reg to power plus is a waste on a sense is a waste of money is what I gather from that?

wind iris
#

Oh.. Power should see a rather substantial increase in performance across the board, unless playing at low resolutions.

lusty cairn
#

still getting this even with the patch out today

image.png
gloomy fiber
#

Well just tried again. And still getting L-505.

wind iris
#

Not even the update failed. Seems whatever maintenance they did on yours initially worked, by allowing the update to even start, for something to then go bad again to put back into this state 😫

gloomy fiber
#

Scratch that... They just replied.

rn_image_picker_lib_temp_f3c07616-a1fd-4796-ac14-4467c40f192f.jpg
lusty cairn
#

It's not even worth waiting, I'm just gonna reset it

lusty cairn
#

Gotta do what u gotta do

lusty cairn
lusty cairn
#

because they put out a patch to fix resetting

arctic flame
#

It depends a bit on the state of your VM yes.

lusty cairn
#

Oh

arctic flame
#

If you send me your 6 characters log code. I can double check of a reset is really needed.

lusty cairn
#

i had error code L-105

lusty cairn
#

Steph is very very cool

#

but yeah

#

I was deciding on resetting anyway, i think i accidentaly aquired malware

#

i already reset but…

lusty cairn
#

Don't put it here 😭

#

DM it to @arctic flame

arctic flame
#

I have it you can remove the message. But it cannot be used by someone that is not in Shadow.

#

You have already launched the reset.

lusty cairn
lusty cairn
lusty cairn
lusty cairn
arctic flame
#

It should work after the reset.

lusty cairn
#

man it's been a decade since support has replied to me

#

I can't reset it without that file recovery link

#

so i'm just very paitently waiting

lusty cairn
#

Also how do i know if my VM is done resetting

lusty cairn
arctic flame
#

ok let me have a look

lusty cairn
lusty cairn
#

Ahh @lusty cairn Thanks

#

It worked

lusty cairn
#

Finally after so long

lusty cairn
#

I'm trying to be paitent but at this point I am losing patience

lusty cairn
wind iris
#

TL:DR

If you get Update failed screen no matter how many times you click Restart/Retry - Click update later/continue to enter in degraded mode and either Back Up and then reset your Shadow, or work with support to find a solution.

If you get a "U" 101/201/202/204 or L-104/105 work with support for a solution or reset if you don't have anything not backed up

You can reset your shadow via https://eu.shadow.tech/account/, on the Shadow PC tab > "Manage my subscription" Note: This doesn't clear additional storage and your Shadow PC should be shutdown before resetting.

wind iris
lusty cairn
#

If you do not know how to get your log code, click Help (the ? button at the top right) , then click the Send logs button circled in the screenshot. Just for extra security, do not send your log code to anyone other than official Shadow staff and Support.

F0hPamH8HG5_PlOXl1mhK09idLlWC_YHBmwCns133CEhsgTg1V4VQwn7jckdMgzr_Kg1nE9j-seMcLjUnk2eBUIDQdFf4b39iV1MIFGIMA6Sxb_twWN3q1qTW8ZBkuw1VDTcbb0q3aa7rlbePPGks78.png
wind iris
fickle gull
#

Is the only option to reset it?

wind iris
#

Read the TLDR.

fickle gull
#

not clear enough

#

Shadow support is so subpar. Spent the whole day with this annoying issue and the "fix" is resetting it.

wind iris
#

Why do you think support is subpar ?

fickle gull
#

Because the chat continues to be an obstacle, and will eventually just tell you to submit a ticket. This is the 4th time my Shadow will be reset since inception. I've lost data before, even from the additional storage because "it changed data centers". I'm frustrated after missing a whole day and coming back today to the same issue.

#

and your answer to me, a long time paying customer, is read the TL;DR. Which btw doesnt even resolve it for me. hold my hand, tell me its gonna be okay

wind iris
#

But support are assisting people getting their shadows back up and running, some might be beyond repair and need a reset to apply the updates, some are fixable.

#

You don’t get the solution here, I’m here to just give pointers of what has been occurring. Shadow Support are the ones with the answers.

fickle gull
#

Your TLDR does not say that. it says if you have an error contact support, here is how to reset it. What about mentioning its beyond repair.

#

Then delete this discord since "you dont get the solution here"

wind iris
#

Support are the ones that can look into your shadow.

fickle gull
#

great thanks

wind iris
#

This Discord is for Community.

abstract ravine
#

We're only clients like you after all

wind iris
#

Hence why it says Work with support for a solution in the tldr.

young edgeBOT
#

This is a community-based Discord where other members of the community may be able to assist with your issues in #1021479747823337522, however please be aware that most folks here aren't Shadow Employees, and although Shadow employees do occasionally interact here, this isn't an official support channel.
Therefore if the troubleshooting provided here does not resolve your issue, or to leave feedback directly to Shadow, you will need to contact Shadow Support:

fickle gull
#

I'm sorry, I m annoyed.

wind iris
#

Understandable.

fickle gull
#

ignore me

wind iris
#

Issues that affect access are frustrating, especially ones that are hitting people en mass, making support seem slower than usual. Support/Devs/Engineers are doing all they can to get everything back in working order, just unfortunately takes a bit of patience from both ends.

arctic flame
#

As said by Pip, I'm not official support but if you PM your 6 log codes I can see if I can try something for you.

karmic bison
#

I fixed the update issue myself by resetting but I already had sent out a support ticket. Is there a way to close my support request? Or does it not matter.

wind iris
#

Reply to the automatic response with the ticket ID.

lusty cairn
# fickle gull I'm sorry, I m annoyed.

Same here, but you have to understand, we are all human. Playing with something as tricky as VM's and getting it to work well for as many clients as Shadow has? I play with VM's alot, and let me tell you, that's pretty difficult to do smoothly. Especially if the thing that broke it was the Streamer. Getting that to run well to almost native is pretty impressive. The only reason all this is happening is because the developers are only trying to make it better, and not worse. Like I said before, we are all human and make mistakes.

fickle gull
young edgeBOT
abstract ravine
#

Shutdown your Shadow PC from ? first @fickle gull

fickle gull
#

Can't shut down, its grayed out a little

abstract ravine
#

And than proceed to the reset

fickle gull
#

I do have a ticket open for about an hour but havent heard back yet

karmic bison
fickle gull
#

Will try that

#

That worked for resetting, now just wait an hour?

lusty cairn
#

Hey Steph im having an issue regarding the update is there a way you can help me out ill send you my log code as well thank you. I need yo use my microphone for certain reason i just cannot update it every-time i press restart it takes me back to the screen and its the same issue over and over again if i press continue it just doesnt let me use microphones nor controllers.

arctic flame
#

Yes I can try if you PM me the log code

lusty cairn
#

Thank you.

raw pawn
#

Idk how to ask for help. I sent out a support ticket. But I use the app on my phone. I've reset and tried multiple times but still get the update issue? I'm a little slow so- I need help with this

lusty cairn
raw pawn
#

Yeah I suppose. Thanks :)

lusty cairn
#

Not trying to bash anyone by saying its bad its just kinda slow at the moment.

abstract ravine
arctic flame
#

@raw pawn if you can MP me your six characters log code I can try to help.

gloomy fiber
arctic flame
#

Yes I can try.

mystic path
#

Im still unable to finish the update and login to my vm. The status says the issue is resolved but im still unable to login

hazy summit
#

It constantly gets suck at rebooting 0%

#

After downloading and uninstalling and installing components

mystic path
#

If others havent recovered this shouldnt be marked as green

lusty cairn
#

Support now has the tools to fix it. Contact them.

mystic path
#

Is that the official stance of the company, i have to open a ticket and potentially wait the contact SLA?

#

Is there a solution that can be used that doesn't require me to work to resolve this?

lusty cairn
hazy summit
#

Also how does upgrading components work, does it use my internet or the data center's internet?

#

I'm pretty sure shadow doesn't have a SLA

lusty cairn
mystic path
#

Is this the official way to communicate with shadow? If so how do i tell who can help me?

young edgeBOT
#

This is a community-based Discord where other members of the community may be able to assist with your issues in #1021479747823337522, however please be aware that most folks here aren't Shadow Employees, and although Shadow employees do occasionally interact here, this isn't an official support channel.
Therefore if the troubleshooting provided here does not resolve your issue, or to leave feedback directly to Shadow, you will need to contact Shadow Support:

lusty cairn
#

Check the bot's message.

hazy summit
#

What is their method of deployment of new updates?

mystic path
#

So everyone broken will remain broken until they log onto discord to be told to file a support ticket?

hazy summit
lusty cairn
mystic path
#

Ak is this discord the official shadow communication method?

hazy summit
#

No

#

It's a community discord that shadow owns

mystic path
#

Why do they advertise it on their main page?

hazy summit
#

Because they own it?

wind iris
#

Many companies have community discords.

#

But the way to contact Shadow Support is via your Account Webpage.

mystic path
#

They offer a discord channel with their name and money, has trouble shooting channels, but doesnt moderate it or involve themselves in it?

hazy summit
#

No, it's a community discord server

abstract ravine
#

The Community Manager and Staff role, are really working on Shadow, while moderators and experts are only clients like you, that give a hand, to moderate and update, Discord.

hazy summit
#

Businesses rarely interact with customers through discord

wind iris
#

Official news comes here for the community like with #📺┃shadow-news but essentially, it’s for the community to converse with one another and this community assistance forum channel for things that can be resolved quickly or generalised enquiries that the community has knowledge to answer.

mystic path
#

I guess my expectations are way off base then

#

Under support section, i would think they are recommending this as a official support path

#

Clearly they arent

hazy summit
#

It's a community help section

#

It says community in it

#

Discord servers are just modern forums

abstract ravine
#

It's clearly written interact/connect with the community 😄

mystic path
#

Join us on discord would make me think, they are there, if the us is shadow and not users

hazy summit
#

It says community

mystic path
#

Ill take the hit, im wrong

#

Many companies have and moderate communities

wind iris
#

I mean it also clearly states if you have a technical issue or question to use the contact support forum bellow ☺️

hazy summit
#

Yeah they have moderators here, just not people that work on the actual products here

abstract ravine
#

Take an example Nvidia Geforce Now Discord server, it's exactly the same.

wind iris
#

Moderators are customers vetted by Shadow themselves.

mystic path
#

Not my first time assuming to much and being terrifically wrong

#

Im American darnit

#

Its in my blood

#

And of course, american means USA

hazy summit
#

That's not really a good excuse

wind iris
#

Anyway, back on Topic.. Use the Shadow app help panel to send logs, you'll get a logs code.. Steph can look at this and maybe help, but also open a ticket with support describing you have the update issue and include the logs code, so it's sent just incase Steph cannot assist.

mystic path
mystic path
#

Thanks folks for correcting me

abstract ravine
hazy summit
#

Staff is different from moderators

lusty cairn
#

Steph on probably on weekend now.
Support is my best bet.

hazy summit
#

When I said that I was talking about moderators

#

Like clearly Johnathan from shadow works with shadow

abstract ravine
#

Yes, because them are really work for Shadow, while us, are only clients like you

wind iris
#

Fair point Ak I didn't realise the time oops just finished watching a film, thought it was still afternoon.

abstract ravine
#

So where we can, we try to help out. And yes, it's 7pm in most part of Europe ( 6pm in UK ), so Steph, surely it's out of the office now.

mystic path
#

K i sent the logs code and ticket, hopefully they'll have that around the world support to help resolve it

versed ember
#

I started up my Shadow PC. It keeps on showing me to this.

limpid hill
#

Please I do not want to reset my shadow. I have tons of files on there.

#

I keep getting the u20 error

wind iris
#

Do you have a ticket open with support.?

wind iris
versed ember
#

What do you mean another post?

wind iris
#

#1021479747823337522 create a new post. It’s unrelated to this one.

#

This is for people stuck on updating their shadows, or updating related errors like U 202 etc

mystic path
#

Is there any official word regarding the outage? Is there usually?

wind iris
#

Incident reports and planned maintenance’s are here.

solemn forge
#

is there rlly another updating shadow problem

wind iris
#

@versed ember I deleted your message cause I asked you to create a new post regarding your issue.

solemn forge
#

anyone else has uninstalling components?

mystic path
#

I mean an official address from the company explaining next steps, what happened and what will can be done in the future? Slow roll outs, testing branches, roll backs?

#

This sounds like a wide spread issue and a first

wind iris
#

No there’s been nothing like that.

versed ember
#

I don’t know where to go, though

solemn forge
#

literaly reset it to fix the issue last time

wind iris
#

@solemn forge if you reset recently anything you update will be fine. It might be slow due to lots of updating going on, but yours will be okay.

wind iris
solemn forge
#

yeah nvm i closed and opened its at 50% now

#

hopefully wont be stuck

limpid hill
covert osprey
#

Is Shadow back?

#

The support site says it’s operational again.

honest anchor
#

The Error L-104 is really stressing me out

covert osprey
#

So it’s not back.

honest anchor
#

Yes but L-104 is still here

mystic path
#

Still in the lurch 😦

cedar cypress
#

It works but why is my display frozen

hollow zinc
#

i need to turn it back on and see if fixes were fixed ig

storm scaffold
#

where can i get plan with a6000?

#

is it avalible somewhere

abstract ravine
junior scaffold
#

Damn, still outhere with my U-204. I really thought it was gonna load in for a second.

quick knoll
#

my micrphone is not detected why

#

since i reset the shadow

mystic path
#

Could be in reduced mode which has no extended features

quick knoll
#

dont think so

formal tree
quick knoll
lusty cairn
#

How did yall fix yall issue?

quick knoll
#

man i fix one and a other one spawn

#

its ridiculus

#

Oh nice i fix it

#

its was a usb microphone so i just click activate on the usb section

honest anchor
#

Anyone still having issues L-104

lusty cairn
#

How did u fix the update issue

quick knoll
#

reset

mystic path
#

So strange to have wide spread issues with 0 customer outreach

nimble forge
#

I reset cuz i couldn't wait anymore and got this

Screenshot_2023-07-07_220220.png
#

half the screen is just

#

gone

#

this is after i reset cuz of the update issue

abstract estuary
#

I waited 3 days, then I just decided I'm gonna reset because I don't have anything I can't redownload and heck if I'm going through the weekend with video games. I reset, waited an hour and it works. had to set to En-US keyboard instead of En-GB. At least I don't have to wait any more.

static shore
#

if i cancel my subscription will it delete everything in my shadow??? bc i’m not paying for something that’s not gon work… it’s been like 4 days and ts still not working lmaoo… i’ve emailed them and sent them everything from my logs to my mac diagnostics they said they fixed it but still nothing….

#

and is resetting against TOS ?

abstract estuary
#

resetting isn't against TOS because it's an option on your account page.

hazy summit
#

They really said "send another log" bro the first one still hasn't come back with any results and you want another!? It's been 3 days...

simple copper
nimble forge
static shore
#

so what happens if i cancel my subscription

#

am i gonna lose all the data on shadow ?

abstract estuary
#

My problem was obviously (to me) a launcher/setup issue, specifically it would loop and say XX of 11 installed, with XX being incremented by one. I got tired of waiting and decided to reset the Shadow.

livid ice
#

Can anyone that has used Shadow in the past half year give some perspective. Are all these issues only happening in the last few weeks, or is this more normal. Have been using Shadow on and off for the last three years, but always give up on it as my daily driver as it is so unstable. Have subscribed a week ago again and I have only had issues, update install crash, then reset, installed everything again and now have not been able to connect again due to another issue. Thinking of just cancelling again, but would really like to stay on. So is this unusual? Thanks! 🙏

wind iris
#

No not normal at all.

livid ice
#

Are you able to access your Shadow now, because it does not connect at all even after reset since yesterday?

wind iris
#

Most posts on the help channel reach like 15-50 max comments. This update failure issue is the biggest problem I have seen since major storage issues a long while ago.

#

I never encountered any issues updating. It doesn't affect everyone.

livid ice
#

Great thanks Pip, then I trust it will resolve itself and I can rely on it a few weeks from now

abstract ravine
# static shore am i gonna lose all the data on shadow ?

Unfortunately it's an unfortunate period for Shadow: first an OVH problem, on the Frankfurt datacenter (high GPU temperature) and now, their internal update on streaming components that created problems for a lot of clients in all their datacenters. Unfortunately with these complex technology, which are always on 24/7 it can happen.

Anyway if you cancel your subscription, you can still able to use your Shadow until the end of your billing cycle, and after that, since you deleted the auto-renew , your data will be cancel.

wind iris
#

And as also mentioned, Resetting your Shadow isn't against ToS not sure where that idea came from. You do so via your Account;

You can reset your shadow via https://eu.shadow.tech/account/, on the Shadow PC tab > "Manage my subscription" Note: This doesn't clear additional storage and your Shadow PC should be shutdown before resetting. - Used as a last resort.

violet robin
#

i can’t even restart my pc or reset it it’s just stuck on switching to offical version

scenic skiff
#

I opened a ticket because my shadow just stucks on booting of my shadow. Sadly the fix doesnt worked for me. I guess the Support Team dont work on saturday or sunday, so i have to wait till Monday...
Couldnt access my shadow since tuesday😢

abstract ravine
#

They work also on Saturday and Sunday, but the support are absolutely slow than the normal.

formal tree
#

will this error ever be fixed or do we 100% have to reset, because I'm still getting code U-204 and I have a good amount of important files on my pc

#

plus it's been going on for like 4-5 days now and I really need to get back to work and none of my other devices have good performance

cedar cypress
#

Try display in safe mode see if that works

mystic path
#

Anyone with a business account and they are still down?

red wing
#

Business accounts get business support. Reach out immediately.

wind iris
#

@formal tree If you’ve not opened a ticket with support and send app logs to them to send to devs, then please do so. Only they can answer as to whether or not yours can be resolved without a reset, they’ll also be able to send a data recovery link if this ends up being the case.

formal tree
#

o thank u :0

static shore
static shore
mystic path
#

Not tryjng to stir the pot, clearly a lot of people are down and support isnt responding within SLA, company has made no statement, has something gone wrong with the company?

wind iris
#

What kind of statement are you after?

#

Just out of my own curiosity

#

Also support are responding to people, but there’s no SLA on this, not that I’ve seen anyways. They generally aim to reply to people within 24 hour, but it’s not a guarantee and can under extreme loads take longer.

#

@full briar Might have something officially to say on the matter though, as majority of people here, including Mods and Experts are customers.

full briar
#

We apologize for the inconvenience caused by the recent update issues. I want to assure you that our team is actively working on resolving the problem as soon as possible. We'll continue to provide updates as necessary on our status page: https://status.shadow.tech/pages/incident/5bbcb1b0b0936904c004bbeb/64a595eab0a484053ca79aa7

Due to the high volume of inquiries related to this issue, our support response time may be longer than usual, but rest assured that we are committed to addressing all concerns as quickly as possible. Depending on which specific error code or message you run into with this update issue, our support team can possibly help you reconnect to your Shadow. For anyone that's facing this update issue, I highly recommend contacting our support team and giving them some time to look into your specific Shadow so that they can assist you out properly and provide you with any updates.

Thank you for your patience and understanding as our developers work on a fix and our support team works on responding back to you.

Shadow - Service status

Current system status. View active incidents or upcoming maintenances. Subscribe to receive status notifications.

wind iris
mystic path
#

Thats perfect, thank you ❤️

abstract ravine
lusty cairn
#

Is it possible that all our data is los?

abstract ravine
#

After a completely Reset, or if you are to try, after your billing cycle payments, yes, it's possible

mystic path
#

Depends what cloud provider they exist on, if it's aws likely a few ways to recover. Maybe not at scale right away

inland magnet
#

Why dont my mic work with the update failed sh

wind iris
#

If you don't/can't install the update your Shadow is in a degraded mode with limited function. If your Shadow doesn't update no matter how many times you click retry on it, it just won't work right now.

You can use the degraded mode to back up anything you've not yet backed up and reset, or just reset to get back to a fully functional Shadow.

Or continue using the degraded mode till devs fix the issue.

dusk sky
#

Any fixes yet? Like can I just reset and boom fixed temporarily or what’s up

abstract ravine
#

Shadow in Paris, they've only been back at work for a few hours.So, they will continue to work to push publicly a hotfix. Reset, could and couldn't work, unfortunately.

wind iris
#

Reset will fix any current updating issue, as upon reset the latest components are installed.

mystic path
#

Im not authoritative, but i havent seen a case where resetting wasnt affective.

dusk sky
#

Alright, noted. I’m asking because I forgot to pay and my data got wiped so I’m gonna restart my subscription and I was just curious if it would still be messed up

#

Why the hell is there an activation fee now 3261_wow_raid_skull

abstract ravine
#

Because unfortunately the prices, hardware, electricity, etc. have increased and they have put it, to try to make people use more Shadow (forget it, the period that Shadow is having) but I explained the reason. In the shop it should have told you (if activation fee is next to it, the i button)

dusk sky
#

didnt they up the storage? or whats up

mystic path
#

@full briar hello, hope this is a good time, were 8 days pasy the last update regarding our systems being down. Is there anything that can be shared with us publicly?

swift arrow
#

Found the reason

Screenshot_20230718-144814_Shadow_PC.jpg Screenshot_20230718-144807_Chrome.jpg
abstract ravine
mystic path
#

Ahh cool, im not use to a isitdown page being the method to communicate to customers after providing an official pinned statement here

#

Keeps us on our toes 🙂

#

Ahhh they said to ask any questions here

mystic path
#

Will we get a message when our environment has been fixed?

inland magnet
#

how do i fix my mic from not working without my update?

lusty cairn
inland magnet
lusty cairn
inland magnet
#

where the alpha launcher

young edgeBOT
#

Access the alpha apps (and receive community support) in our #🅰┃alpha Discord channel.
Note You will need to get the appropriate (Alpha) role from #🔍┃roles to see the channel for Alpha..

Please note that there is no official support provided for alpha versions. The only source of community support for alpha is the #🅰┃alpha channel.

inland magnet
#

dont got roles to see it

lusty cairn
#

Then do what the bot says to get the role.

inland magnet
#

What was Alpha for?

lusty cairn
#

A tentative fix for the update issue.

inland magnet
#

It didnt work

lusty cairn
#

If I'm not mistaken.

inland magnet
#

it didnt work

#

How do a reset my shadow?

lusty cairn
#

Then reset your Shadow, or check with support.

#

On your user panel.

inland magnet
#

it deletes everything on my shadow?

young edgeBOT
#

You can reset your shadow via https://eu.shadow.tech/account/, on the Shadow PC tab > "Manage my subscription" Note: This doesn't clear additional storage and your Shadow PC should be shutdown before resetting.

lusty cairn
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Except what's on the additional storage drive, D:

covert osprey
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So... I'm having issues again. It keeps giving error L-105. Any idea how to fix it? I can't connect in even a degraded state, and also, I can't reset it, as I have very important data on it.

lusty cairn
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Did you try the beta launcher ?
Did you try from a phone app ?

covert osprey
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Beta, and alpha, no phone.

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I did restart, wait 30 minutes, and try again as well, and tried the official app, since beta is what I normally use.

lusty cairn
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Could be a IPv6 issue. But without being able to test with another network, you should contact support with logs, so they can analyse the issue.

covert osprey
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Technically I can test with another, we have Google Wi-Fi, and non Google Wi-Fi, so two networks, with the caveat being that the Google Wi-Fi just runs back to the same router, just show as two Wi-Fi’s, but would that work?

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Or I could the IPv4 option in the Shadow Launcher.

lusty cairn
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Try both, but it may not be enough.

covert osprey
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Just realized I forgot to mention this, but I posted here, cause all versions of Shadow give me the “Update to x Version?” prompt everytime. Though, it’s loading.

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Doesn’t appear to have worked, I think I’ll have to contact shadow support.

simple copper
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It still does the same error

mystic path
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It sounds like something has been rolled out to alpha beta stacks which may resolve these issues

dusk sky
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The only fix that I know of is to (if you want to) reset your entire shadow, though it wipes all your files you could technically just back everything up using like Google drive or something. I could be wrong and a new fix has been discovered, but like I said that’s the only one I know of.

wind iris
dusk sky
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Baller

young edgeBOT
wind iris
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@pulsar tangle - But also add the role to access #🅱┃beta from #🔍┃roles to leave feedback.

pulsar tangle
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even with the beta it wont update

mystic path
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Im interested how a client change would impact how the vm loads or updates

wind iris
atomic valve
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mine is stuck at this for 2 days any solution?

Screenshot_2023-08-03_at_7.17.16_AM.png
atomic valve
lusty cairn
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Ask Shadow support.

young edgeBOT
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@atomic valve This is a community-based Discord where other members of the community may be able to assist with your issues in #1021479747823337522, however please be aware that most folks here aren't Shadow Employees, and although Shadow employees do occasionally interact here, this isn't an official support channel.
Therefore if the troubleshooting provided here does not resolve your issue, or to leave feedback directly to Shadow, you will need to contact Shadow Support:

mystic path
normal relic
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opening in official mode made my screen do this and i cant interact with anything.

Screen_Shot_2023-08-04_at_9.35.20_PM.png
normal relic
rapid dragon
proud turtle
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Still broken.

image.png
proud turtle
abstract ravine
# proud turtle lol.

The PC, must to stay off, before reset it.
You saw this error, because your Shadow it's open.

lusty cairn
next scarab
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are all these issues for servers in EU/Frankfurt?

next scarab
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20 min and counting:

image.png
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its unusable at this point, I have raise support ticket on 10th of august

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I appreciate that there are Shadow people here, love your work, please push management for fixes

ripe badge
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stuck on this rn

Shadow_PC_-_Display_8_18_2023_3_48_06_PM.png
wind iris
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Not related to thread.. But just click okay, leave all blank and hit the arrow next to confirm.

simple copper
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it had a sudden error and now it's stuck like this
the settings window won't let me change the resolution

image.png
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I'm completely out of options

red wing