Update Issues Megathread

[raw sand]

been like this for 5 mins said it failed to do it then it restarted it self and now is just at 100 percent

now its saying this again

[silver beacon]

same issue

[wind iris]

Just keep trying, or enter with a restricted mode. If this issue persists, contact support.

[abstract root]

Restricted mode as in safe mode?

[wind iris]

No read the text.

[lusty cairn]

safe mode worked for me thank you

[wind iris]

“Microphone and controllers won’t work, and you could face issues with your keyboard” by clicking continue.

[jagged canopy]

Are there release notes for this big update? @wind iris

[wind iris]

Bare with.

Not that big of an update tbf.

inVM services

Fixes for several L:104 errors, mainly on macOS using very large resolutions.
Fix for the Blue Screen Of Death or BSOD (0x3B and 0x7E).
Fix of update problems.
Fix the memory of screen positions within the Shadow PC.
Several crashes and minor bug fixes.

Ironically, fix for update problems 😄

[bright chasm]

:’<

[stone wharf]

what

[wind iris]

@silver beacon This comes up yes?

[silver beacon]

no

I never saw this one

my Update is done, and it still says switch to official version

[wind iris]

Okay so switch to official.. What happens when you click that

[stone wharf]

same

[wind iris]

it should start to update then either work or show the above image.

[silver beacon]

Its loading, loading, loading

then it says "disable h245"

[stone wharf]

this is the exact same issue i had last time and lost access to my shadow for a month last year

[wind iris]

So it says L:104?

[silver beacon]

I already did, and try to restart, it still says "disable h245"

[wind iris]

Can you send a picture of the whole thing?

[stone wharf]

i got update failed
Microphones and controllers wont work, and you could face issues with your key board

[wind iris]

Okay so either retry and it might work after a few attempts.. or enter in that mode and contact support.

[silver beacon]

now it says, unexpect error (bluescreen)

[wind iris]

Can you please send a picture.

[silver beacon]

now it say this xD

wtf?? what is going on today

[wind iris]

What does that say I cannot read your language.

[stone wharf]

oh here we go. THIS looks familiar...

[silver beacon]

"you dont have subscribed...." but I have lol

[wind iris]

Then you have a different issue and need to contact support.

[silver beacon]

^ this one takes 5 minutes to say "disable h245"

[next iris]

Is that the "update to official" ?

[wind iris]

Well like I said... Something else is clearly going on with your Shadow as it said you aren't subsribed.. Please just contact support.

No one can help with this

[silver beacon]

I've ...

[next iris]

Design, have you restarted the program on your computer ?

[silver beacon]

yes

I've restarted my computer already

[wind iris]

They got a message saying they haven't subscribed. @next iris

Something else going on

[next iris]

I saw that, but it very well could be the program logged them out without them realizing

That's happened to me before too

[high oriole]

Dont get your hopes up my shadow is installing 56 out of 11 right now

[wind iris]

Righto

[next iris]

@silver beacon would you ever be able to switch the language or translate what your screenshots are saying?

[stone wharf]

shadow has had this exact issue before and it took over a week to fix

[next iris]

I had that too, all I did was but restart and it fixed itself

[wind iris]

Yeah for some it's taking 2-3 attempts.

[stone wharf]

When I hit continue it worked

[next iris]

Im literally on Ark survival evolved right now on my shadow PC, so it 100% is working

[stone wharf]

😅

[next iris]

Continue doesn't actually update it

[wind iris]

Yeah continue will be without the update in a restricted mode as mentioned. Next boot up it will try update again.

[bright chasm]

:’c

[terse garnet]

Whose idea was it to schedule such disruptive maintenance on a US Federal holiday? Asinine.

[next iris]

It's a holiday, go enjoy the outside for once? 😜🤪

[bright chasm]

sry if this is dumb but i thought i should ask because i still don’t fully understand
if i press display safe mode does it have a chance of letting me in and clearing up some space? is that button safe to press? or is this restricted mode some other button i’m not seeing (or am i just not doing a good job of reading because i am pretty upset right now)

[wind iris]

Display safe mode is just connecting without EDID stuff, it's for when people have well Display issues.

[bright chasm]

ah:< guess that’s not helping then

[next iris]

Bagel, you should be able to just press "continue" to be able to go in without updating and that way you can clear some things

[terse garnet]

This may surprise you, but most people don't spend the entire day outside for the 4th of July. Some people enjoy the time off in other ways.

[bright chasm]

what?

how? it’s not letting me in i’m getting u-204

i don’t see any continue

[wind iris]

bagels issue is different, the update failed mid install due to lack of system storage.

[next iris]

Oh my bad pip, just trying to help

[bright chasm]

:’<

[next iris]

I realized mine actually didn't do the update, so I just relaunched my program, update failed, then I hit restart and it worked (just did it just now)

[wind iris]

Just not sure why Bagel is commenting here 😄 So no worries for the confusion

[next iris]

Bagel what happens when you open the shadow program?

[bright chasm]

very sorry i am just impatient and tired of this already, i really don’t want to lose my whole computer

[next iris]

Bagel you should make your own help and questions forum post, @ me in it and I can try to help as much as possible

[wind iris]

Anyone that hasn't been able to get updated properly and it fails could you send logs via the app and send logs code to me please.

[formal halo]

Sure thing

[abstract ravine]

https://help.shadow.tech/hc/en-gb/articles/360000541374-How-to-send-diagnostic-logs-to-Shadow-Support

@honest anchor

[honest anchor]

thx

[wind iris]

For those joining this post

Just keep trying, or enter with a restricted mode. If this issue persists, send app logs, contact support include logs code and description of issue.

[glad thorn]

Ima keep trying

[honest anchor]

How do I enter with restricted mode

[glad thorn]

Ion know what tf goin on cause I finish downloading the update then it just does that

[glad thorn]

When you hit continue

[wind iris]

"Continue" But logs code and ticket to support are needed if the update keeps failing.

[proud estuary]

same here bro

[glad thorn]

How do I get the logs code

[honest anchor]

Continue where?

[wind iris]

Once the update fails.

[honest anchor]

oh

[wind iris]

Help panel of the App the (?) there's a button for sending logs.

[glad thorn]

And then where do I make the ticket

[proud estuary]

someone knows how fix this?

[wind iris]

From your account page, click Support: https://eu.shadow.tech/account/
If you are unable to access your account page, use the Help Desk: https://shdw.me/HC-B2C-Support_Form

[wind iris]

Click switch to official and update.. If the update fails, retry it a few times, then follow the other information.

[proud estuary]

thx bro, i try many times and now solve this!

[half forge]

Does this update mean data loss?

[wind iris]

No

[harsh hound]

I just got my Shadow yesterday so I'm unfamiliar with all this update stuff, needless to say I'm also having some issues... I don't even get the 'continue' or 'switch to official version' options

Just this little error message at the bottom every time I try

Tried the suggested, turning it off and waiting but no luck

[wind iris]

U-201 is a different matter, this you will need to contact Support for.

[harsh hound]

Ah man, ok thank you

[harsh flame]

Glad to see this issue isn't just me. Sadge that I want to play a game with a controller.

Gonna go take a long bath and hopefully something changes in the meantime.

I have restarted my laptop, relaunched Shadow like 10 times, tried switching between official and beta versions. Just can't get a proper boot

[wind iris]

Which the Update Failed ? Or a U-201/4 error ? @harsh flame

Just keep trying, or enter with a restricted mode (Continue). If this issue persists, send app logs, contact support include logs code and description of issue.

For any other issue, please check other posts or create on if there isn't one.. Or straight ticket to support with logs.

[harsh flame]

Pretty much the same as the op in this thread, when I first tried to start I was getting a switch version prompt (almost went to yell at my kids thinking they used the different version and old launcher or something being weird). After a few attempts and getting the new beta client because that used to solve some issues if I was having trouble launching, I started to get the update failed message. And did launch in restricted mode when clicking continue but seeing as I wanted to play a game with a controller... that was not good enough. Did a full laptop reboot as I was on like over a month of uptime just to make sure it wasn't on my end. Then I came here and searched "update failed" and found this thread.

[wind iris]

Righto, does retry update not work then? Sometimes it can take 2-3 attempts to make it through. If not, DM me the logs code you sent to support.

[harsh flame]

Was kind of hoping to have my hot bath and it just work when I'm done. 🛀

Maybe 20-30 minutes and I'll look into how to grab those logs.

Mebe more

[neat falcon]

What i had to do was just turn off shadow then change my bitrate to 5mb wait like 5 minutes and then turn it back on and it worked

I was getting error code L-105 btw

[wind iris]

That's nothing to do with Update failed.. But good to know 😄

[neat falcon]

Im sorry i thought i was in general

My bad guys

[wind iris]

No problem

[humble saffron]

I too am unable to connect, getting this L-04 error even when following all the troubleshooting tips 😅 Been trying it off and on for a while now

[wind iris]

This is for the Update Failed issue.. For L:104 please search the forum channel for similar to see if they help you

[humble saffron]

You mentioned an update for "L:104" issues earlier in this thread, so this seemed a pertinent place to mention my issue...as I only started getting this issue today, and have had similar issues to people in this thread...I thought maybe there was service related news? Searching L-104 on this forum doesn't seem to yield any similar results

[wind iris]

There's a few... But anyways, please contact support.. If nothing helps mentioned in the posts.. Like shutting Shadow down via the Help Panel, once shadow is off, wait 5 mins and try again.. Resetting app settings etc etc

Unless there's some sort of Days allowed to be viewed by users, then that's an issue and would require a new one 😄

[humble saffron]

Yes but in your own screenshot it shows the last post was 3 days ago, and you mentioned an update that specifically addresses an error code I got...is it a case of my client not getting this update? I've done those troubleshooting tips you suggested, and the last support ticket I put in to shadow I had to wait almost a week for a response

Hence why I'm trying to get some kind of dialogue going with you...you see? 😛

[wind iris]

Ah... Several L 104 fixes not all I guess, app logs and support ticket would help them 🙂

People are getting responses within hours today.

[harsh flame]

still getting 😦

clicked restart like 10 times just now and it takes about half a second and back to above. Oh well im off to store, if no change when I get home I'll open the support ticket

Also, just thinking on random things. I remember there being a reccomendation to do a full reset of the shadow after being migrated. Kinda forgot about that, and then I was migrated from TX to DC datacenter... mayhaps that has created some issue? Anyone else with failing update that has been migrated recently(ish)?

[wind iris]

What's the logs code?

[harsh flame]

LWQQPV

[clear zenith]

shadow not wanna updating

[wind iris]

Click back, click (?) hit the Shutdown button. Once the message says Shadow is off. Close the Shadow Application, wait 5 minutes. Re-try. If issue persists, please click the (?) then the Cog which will be send app logs, you'll get a code, put this code into a ticket with support via your account explaining the issue.

[clear zenith]

Shadow not wanna go off

I can do nothing with Shadow client, it start ups and not updating that is all what you can do ..

[charred coral]

Keeps saying the same thing. I have got bored of the loop and hit continue.

[clear zenith]

my not even say that.. it does nothing

[wind iris]

Then you'll need to send logs and open ticket with support.

Same to you @charred coral If you re-tried more than 2-3 times.

[clear zenith]

I have send a ticket -- I've had this problem 10 times in the last 1.5 months. Keeps coming back

[wind iris]

Yikes.

That's not normal at all

[valid laurel]

Looks like most of us are getting this issue. I'll wait for a patch then.

[clear zenith]

have sned in the last 1,5 month 30 tickes about many problems.. nothing fixed. and I dont understand Shadow team.. with their broke french english

[charred coral]

I'll have a bash at it in a few days. I'm going away for a bit.

[wind iris]

Best to contact support and send logs so they can fix it for you, including logs code in the ticket.

Then send the logs code here.

IF 2-3 retries don't work that is

[twilit flax]

it works on my phone just fine.. just not working on my pc

[wind iris]

Huh that's odd.. It's an inVM update.

[hollow galleon]

The French server is filled with the same report, same problem, same error code, etc.

I have the same, and I think we just need to wait.

[twilit flax]

yea after you wait 10 minutes u get that error code

[wind iris]

What error code?

[hollow galleon]

I tried to wait, 15, 30 and 45 minutes. Nothing.

[wind iris]

You don't get the Update Failed screen with Continue or Restart ?

[twilit flax]

lL104

[hollow galleon]

R-107 and an warning about my Shadow need to "update".

[wind iris]

Oh... Well no idea about those..

[hollow galleon]

And this one, where it all started.

[wind iris]

You'll deffo need to send app logs and open ticket with support.

Most are getting through after 2-3 retries of update.

[twilit flax]

oh i did that a minute ago, but its working now.. just randomly

[wind iris]

😄

[hollow galleon]

OK. During this (my 5th attempt), it worked.
Uninstalled, then installed 11 components. And it worked.

Patience and try again a quite few times, should be the key. 😅

[valid laurel]

Did you press restart or just continue?

[wind iris]

Restart

Continue boots in without the update, albeit in limited mode. Then it will try update next boot.

[hollow galleon]

Yeah. Restart did the trick.

[tacit jacinth]

btw it has said 2 times already that it was updating idk hwats the issue

[wind iris]

TL;DR for people

Click Restart, most it worked after 2-5 attempts.
If no luck still, send app logs, open ticket with support, include logs code and information on issue.

[valid laurel]

no luck emailed support and just sent logs.

[tacit jacinth]

1 out of 11 components ? woah

[wind iris]

Then post logs code here.

[tacit jacinth]

last time it was 4 components

[wind iris]

🤞

[tacit jacinth]

i wont mind if it wont work ust happy it aint no problem at my side xD

[wind iris]

Annoyingly, the update does include fixes for Update Failed 😄 Just need to actually get it updated haha

[tacit jacinth]

lmao like that

its updated good

[near carbon]

i have this exact issue; update failed

and if i get in, i cant use my controler

[wind iris]

Keep "restart" not Continue to retry update.

[near carbon]

will they release a fix to this issue ?

[wind iris]

The fix is in the update

[near carbon]

huh thats not going to work 😛

[wind iris]

IF retrying doesn't work after like 5 attempts.. send app logs, open ticket with support, include logs code and information on issue. and post logs code here too

[analog grove]

So, what if it doesn't even do the update? I try to start Shadow and it tells me to update to Official version, but it doesn't actually start the update. It goes straight to "starting streaming services" and after 3-5 minutes gives me either L-104 or L-105.

[wind iris]

For L 104 / 105 you'll need to send logs and contact support.

[analog grove]

Gotcha

[wind iris]

Just no logs code here.. That's purely for Update failed loop.

[near carbon]

yes update was now succesfull after a restart 😄

[valid laurel]

Lucky you my shadow is pretty much bricked at the moment ˆˆ

[wind iris]

Oh ?

[valid laurel]

Just won't start. Going to do the waiting after shutdown to see if this makes any difference.

[wind iris]

So not the Failed Update issue?

[valid laurel]

Yes I'm getting the update failed. Pressing restart almost instantly put me back into this screen. Pressing continue and shadow loads forever before printing an error message (something like error while booting).

[wind iris]

Ah.. Any error codes or bootloader screens that appear, screenshot them along with logs code in ticket to Support.

[valid laurel]

I don't think I see a bootloader issue here.

[wind iris]

Windows Boot Manager.. So yeah.. Send that in a ticket with support along with the apps logs code.

https://discord.com/channels/460948857304383488/1125816416285761547

[pearl harbor]

For me I hit switch to official version and then it just says starting streaming services then says shadow is ready but nothing happens

Then error out saying unable to receive stream

What do I do???

[wind iris]

Is there an error code.

[valid laurel]

just triggered a reset. Let's see if this helps 🙂

[harsh hound]

Does a reset wipe the entire system? Someone else said on another channel that it didn't...

[wind iris]

Yes it does.

[harsh hound]

I think I'll have to bit the bullet since I'd like it up and running before tomorrow

[wind iris]

Depends what issue you have ?

[harsh hound]

Well, it started updating earlier, but then it restarted itself and now doesn't even give an option to continue

I occasionally see the boot bios but then get error U-201 which is weird

[wind iris]

Ah okay.. Yeah reset would be the nuclear option for this, if not wanting to wait for support to fix.

Which ofc the issue could happen again.. Or it might not.

[harsh hound]

There's even an error requesting a reset now so I assume something is really wrong 🤷‍♂️

Guess I'll have to hold tight for support to come through

[unborn siren]

I can't start my pc and it's saying something about U:101

[wind iris]

Send apps log, open ticket, include issue description and logs code. IF a shutdown and wait for like 5-10 mins doesn't kick start the update.

[unborn siren]

ok let me try that

[pearl harbor]

ok i got it running but it said some weird exlmation point and then i hit continue

and it did boot up

and it says in the quick menu degraded envoirment

[unborn siren]

@wind iris I don't know where to find what to do

[wind iris]

That's cause you didn't update... Clicking Restart up to like 5 times should fix it... Otherwise in this degraded mode.

[unborn siren]

ok

[wind iris]

On the app click the (?) the shutdown and send logs there. #

[harsh flame]

Back from my errands, now instead of "starting to boot, haning a while, and then getting update failed" it just goes straight to update failed. So... progress? lol I am gonna sit here and hit restart 2 or 300 times.

[pearl harbor]

k thanks ill try that now

[glad thorn]

@wind iris i made the ticket but im still in a degraded environment and my mic doesnt work and stuff

[wind iris]

Haha well support/devs etc are on it.. They've received quite a handful of logs code to find the issue.

[wind iris]

Welll yes as mentioned.. If you hit continue that will happen.. Keep trying the update.

[flint sable]

maaan i needed to play sot

[glad thorn]

ok leme try

[wind iris]

Maybe even shutdown Shadow via the help panel for 10-15 mins before re-trying.. For an extra kick 😄

[harsh flame]

Can you use the XBox cloud play on your local machine? I used that a few times in the past, but I am so used to mouse and keyboard, and Xbox cloud only supported controller (at the time?)

[flint sable]

F in the chat

nono dont worry it works fine but i needed the mic

[analog aurora]

i saw a message saying "guest has not chose the display yet"

still can't log in though

[wind iris]

I've seen that before, but it booted in like 5seconds after.

[lusty cairn]

Mine just says this after switching to the official

[red wing]

That’s the hypervisor saying that a display hasn’t attached yet.

[lusty cairn]

Ok now it says update failed.

[wind iris]

For any other issues, codes, screens. Please check other posts related to that code. Or app logs code to support.

[wind iris]

Hopefully restarting that update kicks it into gear.

[lusty cairn]

Yeah, I'm restarting it rn, hope it'll work

[red wing]

Good news is that Pip has been working like a madman to get these log codes to Shadow; they’ve been collecting them all and are hopefully working on a solution.

[analog aurora]

thank you Pip 👍

i hope i wont take a week like some people pretend

[wind iris]

Support have been on the ball today and been getting back to people with in a few hours... if support take a week to get back, there's other issues.

Generally it's <24hr and slightly longer on weekends.

[analog aurora]

they are quite fast they replyed to me twice today

but im afraid that the fix may be hard for them and requires time

[pearl harbor]

All fixed thanks so much

[rapid dragon]

ive never had to deal with this but the update has screwed me over too in a different way

[lusty cairn]

Sadly didn't work

[rapid dragon]

pip can you view my post if you can? its still related to shadow so i think its only fair.

[wind iris]

How many times have you tried? Have you also tried shutting down Shadow for like 5 mins before try? Might help with the L 104 you had.

Think what's only fair? I'm a Discord mod for Shadow, just using my free time to assist with update failure people 😄

[rapid dragon]

the update uh, kinda made it so whenever i open a certain game it thinks im on mobile.

[sullen solar]

I haven’t been getting the update it’s just stuck on the launching screen

[valid laurel]

Hard reset worked as expected. I'm on win 11 now !

[rapid dragon]

i know its caused by the update because the bug was present on the alpha and beta clients for like a while and the normal client hadn't updated with the features yet so it still functioned normally.

[wind iris]

Best to open a ticket with support about it.

[rapid dragon]

on the website?

[wind iris]

Yarp

[young edge]

This is a community-based Discord where other members of the community may be able to assist with your issues in #1021479747823337522, however please be aware that most folks here aren't Shadow Employees, and although Shadow employees do occasionally interact here, this isn't an official support channel.
Therefore if the troubleshooting provided here does not resolve your issue, or to leave feedback directly to Shadow, you will need to contact Shadow Support:

• From your account page, click Support: https://eu.shadow.tech/account/
• If you are unable to access your account page, use the Help Desk: https://shdw.me/HC-B2C-Support_Form

[rapid dragon]

what did the update even add today?

[harsh flame]

me the last 10 minutes

[sullen solar]

I don’t even make it to that screen it’s just stuck in the launcher loading anyone else have this problem?

[wind iris]

Click on Start, what do you see?

[analog aurora]

yes , is it saying installing component xxx out of 11?

[rapid dragon]

roblox

[young edge]

@rapid dragon
Due to the implementation of a new anticheat system by ROBLOX to prevent exploitation, the ROBLOX Web Client is currently not supported on Shadow PC as the anticheat system also unintentionally blocks virtual machines such as Shadow PC. To continue using ROBLOX, we recommend installing the Microsoft Store version, which can be found at https://www.microsoft.com/store/productId/9NBLGGGZM6WM. Shadow has contacted ROBLOX to gather more information.

[rapid dragon]

also for this, when is this being confronted

[sullen solar]

It says connecting to shadow

[wind iris]

Well that's down to the Roblox devs.

[sullen solar]

And gets stuck on that

[wind iris]

Click Start

Should get a preview.

[rapid dragon]

true, but the windows store client is now being buggy because of shadow

i know its on shadows end this time.

[wind iris]

Can we keep this on Topic please.

[rapid dragon]

oh yeah mb, ill just discuss it in the normal chat

[wind iris]

Did you speed this up? Or does it not even attempt to update.

[sullen solar]

I just see the we’re almost there preview

[harsh flame]

Nope, that is realtime recording.

[wind iris]

Go to help panel, issue a shutdow.. Once says Shadow is off.. Close app, wait 15 mins and try again. For both I guess..

[harsh flame]

Yeah doing that now

[wind iris]

Carl you've sent ticket so it's a matter of them getting to it ..
Ricky, if still persists, send app logs, open ticket with support detail issue and include logs code.

[analog aurora]

i can't shutdown shadow , i think it's already considered off... is that odd ?

[sullen solar]

Okay ty

[wind iris]

Maybe, I dunno. Issuing a shutdown command should still work.

[harsh flame]

Heh, I did hit send logs, and gave you the code, but didnt actually open a ticket yet. I'll go ahead and do that now

[analog aurora]

hmm no way to shutdown on my app it's like greyed out

[spice oxide]

mines doing this too

[wind iris]

Restart, might take 5 times.

If not try the above.

[lusty cairn]

Ty pip now I can get back to my stuff 😭

[spice oxide]

its saying it now, not even trying to restart

[harsh flame]

Did another "send logs" to have most recent info. QJQTPN. Sending this code with support ticket as well.

[strange narwhal]

ok if the problem continues just keep restarting mine finally worked

[harsh flame]

Am I a good user

[harsh flame]

Was yours taking time between update attempts? Or failing fast like mine in this GIF, until it worked. And double checking, you no longer have limited functionality (controllers, mic?)

#1125787539136065656 message

^link to gif i posted above how mine is reacting when trying to "restart" update

[unborn siren]

I’m still stuck on the U:101

[wind iris]

That's a whole other issue.

[unborn siren]

What should I do then

[spice oxide]

this?

[strange narwhal]

mine failed after uninstalling components like 4 times then finally worked

[wind iris]

Send app logs, open ticket with support include description of issue + logs code.

@unborn siren

[harsh flame]

yeh, that is the problem still being present. If you see that you didn't get past the fail to update issue

[spice oxide]

yea it was constantly just saying failed to update and didnt do anything when i pressed restart

[harsh flame]

I was just getting into God of War too wanted to play it a bunch today.

[spice oxide]

shadows been so wacky lately

my shadows been freezing every 2 minutes when im using my mouse

and now its doin this

[unborn siren]

@wind iris I sent it what do I do now

[red wing]

Wait.

[unborn siren]

ok

will they send me something like a gmail

[analog aurora]

I really hope they can do something on their end to fix that for each customer who made a ticket

[shadow bobcat]

What a day. After like 10 restarts it finally updated.

[analog aurora]

Rather than waiting days for them to release a new update that fixes it

[harsh flame]

Spamming the restart button? Or going to "shutdown shadow" waiting for it to shut down, and hitting "start shadow"? Cuz I just took a 20 minute break from the former, and trying again, it still insta fails for me over and over, doing the latter now.

[shadow bobcat]

restart

i legit spam the restart lol

[harsh flame]

Ok damn, well i've clicked the restart button like 400 times by now. Becoming demoralized

[shadow bobcat]

might have gotten tired of me spamming it lo

[analog aurora]

it doesn't even tell me that the update fails... i have an infinite number of installing components instead

[zealous rock]

Try to install and do it again

[wheat token]

Seems like it installed on the 3rd try

[golden stag]

how do you restart the shadow

the red power button?

[wind iris]

Yep, it will say Shadow is shutting down, then should change to Shadow is off.

[golden stag]

thank you

[agile sleet]

so i also have this issue, ive restarted my laptop and even the app i am now stuck on this

[tardy goblet]

After 4 restart/retry it finally worked ! I guess the good way is to spam retry

[lusty cairn]

If I completly reset my shadow pc from My Account do you think this would solve the issue

[wind iris]

Bit nuclear, but yes.

[tardy goblet]

No, pretty sure its a launcher problem

[lusty cairn]

Well everything ive done hasnt worked

[wind iris]

it's not

[analog aurora]

i tried to reset my shadow PC , an error occured so i can't even do that

[wind iris]

The Shadow needs to be shutdown for a few mins prior to reset, otherwise error.

[young edge]

You can reset your shadow via https://eu.shadow.tech/account/, on the Shadow PC tab > "Manage my subscription" Note: This doesn't clear additional storage and your Shadow PC should be shutdown before resetting.

[analog aurora]

yeah but i can't shut it down either

[wind iris]

Support for you it is then

[lusty cairn]

Click start then click shutdown in the ? menu

[analog aurora]

yes 😭

[analog aurora]

it's greyed out

[lusty cairn]

Like Pip said Message support with your log codes

Code

[wind iris]

Mobile has no logs button.

[analog aurora]

i did i'm waiting for them to answer but i suspect it's gonna take long times before they fix it for me

[lusty cairn]

Felt the same way thats why im here

[analog aurora]

last time i had a problem they went through the basics and when that didn't work they pretty much stopped replying

[lusty cairn]

Pip what is your recommendation for me I willing to click the red button but would perfer not to log back into everything

if i click continue i get a L-105 Error code

[wind iris]

If your issues persist after Shadow being shutdown for 15 mins. It's down to support to fix, or reset.

The L 105 that is and constant updating loop. Either or.

Some have got into the update install after having L 105 after a shutdown.. So if you've not tried. try it. If you have then yeah.

[lusty cairn]

By shutdown you mean the red power button within the ? menu on the shadow app?

[wind iris]

Indeed.

Once says Shadow is off, close app for 15.

[lusty cairn]

Alright trying that now gonna go take a 30min crap then Ill be back here wish me luck

[analog aurora]

hope it works for you !

[wind iris]

For new people

TL;DR ... Keep hitting the restart to try update.. if no luck after like 5 times send apps log code with ticket to support.

If getting L-105 - Issue shutdown, close app, wait 15 mins. Then above if get that far, or straight to support.

[harsh flame]

This has been my life all day :[

[wind iris]

Have you been trying Beta this whole time?

[harsh flame]

Swapping between beta and official release

[high tide]

.

[wind iris]

Oh... Best to stick to one.. Switching can just cause more issues. As the Shadow will be constantly trying to change between two environments.

Well 3 really.

[harsh flame]

The support ticket response I just received says

https://shadow.tech/shadow-apps
 
⚠️ Note: Alpha and Beta builds or applications are pre-production and may contain bugs. Please make sure you back up your data before using them. Shadow is not responsible for any data loss.
 
If the Beta application doesn't immediately complete the update, please switch back to the official application. We encourage you to continue to use the "Restart" option that's prompted in the official application.```
lol

I guess I can read that as "try beta once" then stick to official if it doesnt sort it.

[wind iris]

Lol fair.

[harsh flame]

Ill stick to official for now

[wind iris]

Least they're now getting back to you 👍 Hopefully resolved for you soon,

[harsh flame]

Has anyone reported doing a full reset has fixed anything? I am considering logging in with continue, transferring what I need to D drive, and doing a reset as its been quite a while since I did one.

[wind iris]

I mean it will fix almost anything outside of storage issues. It's the nuclear option.

[high tide]

it would fix it... i think alot of people have at the minute, its being very slow at resetting

[harsh flame]

But wouldnt that need the "software" that they are imaging onto the VM to be completely up to date as well, I am just imaginging a scenario where I do the reset, and it still needs to bring itself up to the newest version of the streaming software anyways.

I dunno, i don't know much, just a layman that reads a lot lol.

[analog aurora]

Ah finaly i managed to reset shadow pc

[wind iris]

The Shadow components installed into the Shadow on reset will be the latest released for Prod.

[analog aurora]

i'll see in an hour if it's fixed

[harsh flame]

You were having trouble even just getting the reset request to process right?

[wind iris]

Due to not being able to issue shutdown yeah, I guess the Shadow auto shutdown via idleness.

[harsh flame]

Ah ok, well mine seems to take the shutdown command... I guess Ill wait for at least one more support response (although kinda disappointed in getting "try the beta") before seriously considering pulling the trigger on the nuclear option

[agile sleet]

still not gone past 0% after multiple pc restarts and shadow restarts nothing

[wind iris]

How long after a Shutdown of Shadow via the help menu did you leave it before starting again?

If 15mins + then you'll need to send apps logs, open ticket with support and explain issue + give the logs code.

[lusty cairn]

Alright Pip lets give it a try and if not were going were gonna hit the big red button

[agile sleet]

oh the shutdown button doesnt work i manually close shadow

[wind iris]

Doesn't work?

[agile sleet]

grayed out

[wind iris]

Is it ?

[agile sleet]

yep

[wind iris]

So clicking does nothing?

[agile sleet]

nope

[analog aurora]

basicaly i only saw the "failed update" and restart option once , i was stuck on "installing components 233 (or something) out of 11" and then it stopped and i was able to click on "start" and it looped

[lusty cairn]

Click start > click back > shutdown

[agile sleet]

done that many times

[wind iris]

Support are your only hope... Or go nuclear and reset.

[agile sleet]

when you mean reset wym

[brittle ore]

ok so its not just me cool

[analog aurora]

i really hope the reset works and it's not launcher issue

[lusty cairn]

Go tto my account and click reset my pc

[wind iris]

As in Wipe C Drive and have windows reinstalled.

[agile sleet]

oh lol

[wind iris]

For which one? Update Failed?

[agile sleet]

i thought reinstall shadow

[brittle ore]

yeah its a infinite loading thing for me

[wind iris]

For new people

TL;DR ... Keep hitting the restart to try update.. if no luck after like 5 times send apps log code with ticket to support.

If getting L-105 - Issue shutdown, close app, wait 15 mins. Then above if get that far, or straight to support.

And now I guess if stuck on 0% support.

[analog aurora]

yes i did i'm waiting 50 more minutes before trying now

[lusty cairn]

Alright Pip we gotta reset that waiting 15 didnt work

[agile sleet]

im just reinstalling shadow i give up lol

[lusty cairn]

That wont make a difference its a Cloud Pc linked to an account

The launcher isnt the problem

[wind iris]

Indeed, it's the VM not updating.

[lusty cairn]

Did your reset work?

[wind iris]

That was a quick 50 mins 😄

[lusty cairn]

Like im asking if the reset went through or did it tell them couldnt reset at the moment

Cause I got that at first because my shadow wasnt shutdown fully

[wind iris]

Ohhh yeah they got it started about 15 mins ago

[agile sleet]

oh great

[severe wing]

I can’t even reset - gets error on webpage

[lusty cairn]

10/4 just got mine started hopefully it solves the issue cause ima have a headache if I wait an hour and the Reset didnt do a thing

[wind iris]

If you wish to reset and get an error it's mostly cause the Shadow is still on

[lusty cairn]

@agile sleet if your trying to fully reset your Shadow PC Go to My Account on the the ShadowPC Website and next to your subscription click the 3 DOTS and Click Reset Make sure your ShadowPC is Shutdown

[agile sleet]

done it

im setting up the launcher again lol

[wind iris]

For new people

TL;DR ... Keep hitting the restart to try update.. if no luck after like 5 times send apps log code with ticket to support.

If getting L-105/104 and 0% - Issue shutdown, close app, wait 15 mins. Then above if get that far, or straight to support.

[lusty cairn]

As the website said its gonna take around 60mins for the reinstall of windows and the wipe of the C Drive so we are at a standstill for the moment Im hoping the issue doesnt continue afterwards and I'm hopping the Devs/Support fix this so this isnt what everyone has to do.

im stuck on this

[wind iris]

Just give it some time.

Like 10 mins or so.. See if it connects or errors out then share error code.

[analog aurora]

yes i was able to enable the reset

[lusty cairn]

i got L-105

[wind iris]

Now follow the message I posted.

[lusty cairn]

So why did we all recieve a switch to official update today?

[wind iris]

inVM update

[lusty cairn]

ok

So since we recieved the VM Update did the launcher act as if we were in a resticted mode previously causing the Loop?

[analog aurora]

i dont think so cause i was already on Official and i have the same issues

[lusty cairn]

Right but you got the switch to official message as well?

[agile sleet]

it worked huzzah

[analog aurora]

yes

[wind iris]

Well.. Funnily enough.. A fix for update problem is in the inVM update 😄

[quick knoll]

so if i reset my shadow pc its going to work or ?

[analog aurora]

but whenever i have trouble with my launcher i switch to beta to fix it , and then switch back to official ... might have broken it this time

[wind iris]

@quick knoll TL;DR ... Keep hitting the restart to try update.. if no luck after like 5 times send apps log code with ticket to support.

[quick knoll]

okay

now i cannot talk in game xD

[agile sleet]

it worked for me to go nuclear

[quick knoll]

its not good in gta rp AHAHA

[analog aurora]

AAAH good news !! 😇

[wind iris]

if you hit continue... you don't get update and Shadow is in degraded mode.. Hit Restart to re-try update.

[halcyon forge]

personally i just spam clicked it and it worked

[quick knoll]

yay but i cannot have the update

[wind iris]

Wut

[quick knoll]

it just restart

[halcyon forge]

pip what does degraded mode exactly do?

[lusty cairn]

@quick knoll Swap your microphone option if possible then reset or change audio quality that ussaly fixes my audio issues

[quick knoll]

i tried aukhei

[wind iris]

Turns stuff off and I think the idle auto shutdown systems aren't working as such

Which is why it's best to get the update done via Support assistance or spamming restart

[halcyon forge]

ah thank you

[quick knoll]

okay its french but i think you know what this error is xD

[lusty cairn]

Close your steam and shutdown then relaunch

[halcyon forge]

i just spammed restart for literally 30 mins

and its fine now like im literally using my shadow pc rn

[lusty cairn]

Could you copy and paste?

[quick knoll]

?

[analog aurora]

bonsoir mon frère 😀

[harsh flame]

 
We'll be more than happy to provide this as evidence for a bug report to our Development Team. While we wait for their reply, I’ll place your ticket On Hold to keep it open for you. This way, we can let you know as soon as they have an update. ```

Guess I am moving forward with a reset as well.

[wind iris]

They're in the degraded mode = no microphone, USB, controller etc

[quick knoll]

salut mon gars ahah

[wind iris]

English only please.

[quick knoll]

sorry

[lusty cairn]

Your current experience does not seem to be optimal and some options are not available.

That's what their error message said @wind iris

[wind iris]

Yes.

[analog aurora]

thats a weard one

[wind iris]

Cause they hit continue to enter degraded mode.

[lusty cairn]

Ahhhh

okay

[wind iris]

Or what is officially known as "Emergency Environment" I believe.

[quick knoll]

okay and know

because now i dont see the update when i start my pc

shadow i mean

[analog aurora]

i think you're supposed to turn it off and run the launcher again

[harsh flame]

Currently backing up files to (slowwwww) D drive, then gonna push a reset as well.

Uh quick poll for others with the issue ... Has your Shadow been migrated between datacenters? I still wonder about the recommendation to do a reset after migration (which i never did)

[quick knoll]

yes i try like 10 time but i dont see the updtate it just start

[analog aurora]

and if it says update failed you must click on restart until it works

[wind iris]

Go to help panel issue Shutdown, once says Shadow is off. Close app wait 2 mins restart app.

Just to be sure.

[quick knoll]

okay i try

[fierce wren]

I just found this thread, but after 8 restarts I finally got the update through, dunno what happened on the Shadow side, but this is one unfortunate update

[wind iris]

There's not been any Shadow Migration since like last year or even before.. I forget how long since.

[wind iris]

Well good news is, it features a fix to having update problems 😄

[fierce wren]

Glad I got this update through then 😄

[harsh flame]

I got this in feb, but I am pretty sure it took like a month+ for the move to actually happen (Dallas TX, to Washington DC) (also it was just funny to me, but that email came in french had to right click + translate page on it)

[quick knoll]

now will se if it work xD

[analog aurora]

hope for you it will not be lile me and install components beyond what's needed

[wind iris]

Huh weird.. And you've not reset since.. And the Shadow wasn't reset during the migration ?

[harsh flame]

Nope and nope, I think i last did a reset just for a clean restart and clearing lingering files for HDD space in early 2022

[lusty cairn]

what does the logs even do?

[wind iris]

The app logs? They give Shadow support information of what's happening

[lusty cairn]

ahh right, and i thought i was in #👋┃just-chat mybad

[wind iris]

You can find them yourself and look through, but likely won't know what to look for 😄

[lusty cairn]

but i just got that, any reason, is this linked?

[wind iris]

Did you have Update Failed and click continue?

[lusty cairn]

idk

[wind iris]

Erm okay... Well I guess restart the app.. Let shadow load up and see what happens 😄

[lusty cairn]

still not working pip

[wind iris]

Well follow what the message said.. No need to say it's not working.. Just follow 🙂

[harsh flame]

Win + Shift + S, snip the area you want to capture, then you can just CTRL + V paste right into discord. Camera shots of a screen hurt my soul 🥲

[quick knoll]

its working now thanks you pip ! 😛

[analog aurora]

i wasnt on my computer but i was trying on my steam deck to see if there is a difference lol Mb

[quick knoll]

have a great evening everybody ! 😛

[harsh flame]

wait didnt you do a reset?

[analog aurora]

i took this picture for the support before i did the reset

[harsh flame]

oh ok lol.

[analog aurora]

now 30 more minutes and i'll see if the reset worked

[harsh flame]

Please do report back, i think i am going to wait to pull the trigger on that myself until you let us know if it worked.

[analog aurora]

of course i'll tell you guys right away

but someone else said it worked for him so that's a good sign

[floral solar]

what is a u-202 error? @wind iris

[analog aurora]

HELL YEAH

It worked !

so the nuclear reset is a bit drastic but i can confirm : it works !

[pale frost]

Goodness..

[analog aurora]

@harsh flame it worked mate !

[sour zodiac]

So do you have to format the shadow??

[analog aurora]

Well I can’t really suggest to do that cause like Pip said that’s « nuclear »

But if you are willing to , it seems to work just fine

[sour zodiac]

💀

I have a lot of unity and blender jobs in shadow I don't think formatting will work for me

[pale frost]

^ sameeee..

[analog aurora]

Maybe you should wait for support then

All I had was some video games so I don’t mind reinstalling

[pale frost]

Although my issue was not with the update. It is getting past the Starting Shadow bar @_@

[halcyon forge]

oout of everything the most passive option is to keep clicking restart and or wait for a patch

[pale frost]

I think so too. At least for those who have important things on it.

[analog aurora]

Yes but I was desperate

[harsh flame]

So no more degraged environment? Well, guess I am going ☢️

[harsh flame]

@analog aurora responded to wrong message

Now my turn to report back in an hour

[sullen flame]

😩 lemme do mine I’m too impatient

[analog aurora]

Lol enjoy

Well guess I have to reinstall everything , but I’m happy 😀

[pale frost]

I wish I could but I have too many work projects @_@ maybe tomorrow if it don't work i'll have to do it too.. T_T

[analog aurora]

If you have too much stuff I wouldn’t

Maybe the support has an easy fix for you

[lusty cairn]

anybody play five m in here?

[pale frost]

I think maybe I am confusing them or something lol.

[lusty cairn]

i have question

[pale frost]

Me

[harsh flame]

Support provided me a link that I could access on my local machine to access my C drive via an in browser FTP setup, you could backup your files that way first?

[pale frost]

OMG!! Really?

Could you pleaseeeee DM me the link!! T_T Pleaseeeee

[sullen flame]

It’s not even letting me resettttt

[lusty cairn]

if i reset my shadow pc nd download five m back would i lose everything ?

[sullen flame]

No

[pale frost]

No, you just have to redownload Fivem.

[lusty cairn]

ok thxs

[sullen flame]

Just use same steam and discord

[pale frost]

^

[lusty cairn]

ok

[harsh flame]

Your shadow must be fully shut down. Either click the power button in the launcher to shut down shadow, or wait out the idle timer for the machine to shut down

[pale frost]

May I please have that link good Sir? 😮

Or is it your personal one?

[harsh flame]

It looks like the link is catered to the Data Center I am in, not sure if its something support has to generate for you.

[pale frost]

Alright, I'll ask about it when they email me back again. Thanks so much for letting me know about this! ❤️

[harsh flame]

Since Pip seems to be on break:

For new people

TL;DR ... Keep hitting the restart to try update.. if no luck after like 5 times send apps log code with ticket to support.

If getting L-105/104 and 0% - Issue shutdown, close app, wait 15 mins. Then above if get that far, or straight to support.

[analog aurora]

@harsh flame if the support gave you that link , it’s because they suggest you to reset ?

[harsh flame]

I told the rep I was considering doing the reset, and was in the process of backing up files to my D drive after they told me my ticket was being put on hold with this message

 
We'll be more than happy to provide this as evidence for a bug report to our Development Team. While we wait for their reply, I’ll place your ticket On Hold to keep it open for you. This way, we can let you know as soon as they have an update. ```

[analog aurora]

Oh ok

[lusty cairn]

igh i reseted mine

ima let yall know outcome

[harsh flame]

Anyone considering doing the reset, keep in mind that "clicking restart on the update failed message" seems to have worked for a fair chunk of users. I have been trying for about 8 hours off an on with no success getting the update to process.

Doing a full reset is a last resort, and you will completely wipe your shadow and start fresh.

[lusty cairn]

i only use shadow for five m so

[harsh flame]

I use it for... a LOT

[lusty cairn]

dang

[sullen flame]

Okay see y’all in a hour

[harsh flame]

36 mins here

[exotic loom]

I exclusively play with a controller and my VR headset, I need this fixed as My Shadow is 100% non-functional to me without it

[astral plover]

Ok I see I'm not the only person with the update not working properly, phew..I'll try again tomorrow morning it's too late and hot for me to try and figure this out right now. lol

[exotic loom]

THANK GOD FOR STEAM CLOUD SAVE

[dire crane]

Can someone help me with this

Then when I hit switch to beta version it loads for five minutes then gives me error code L-105

[harsh flame]

For new people

TL;DR ... Keep hitting the restart to try update.. if no luck after like 5 times send apps log code with ticket to support.

If getting L-105/104 and 0% - Issue shutdown, close app, wait 15 mins. Then above if get that far, or straight to support.

[dire crane]

How do I restart it ? Just close it and reopen cause I can’t even get past the start up screen

[harsh flame]

Just closing the launcher and waiting 15 minutes will cause the ShadowPC to close itself from being idle.

[dire crane]

Ok thank you

[lusty cairn]

The reset works for meeeee

[silk plank]

Yeah hit restart and cleared the issue for me as well.

[harsh flame]

Yep, forgot how much I had customized my windows install. Gonna be a fun night (after getting back from 🎆 ) getting it back to a state I am happy with.

[slim gulch]

Okay... what's an actual fix for this

[harsh flame]

Pro tip for fresh windows installs: ninite

[harsh flame]

Just keep trying to restart the update, works for some, if not, hit up support. Last resort: reset shadow

[slim gulch]

Finally it worked

Took literally 5 tries

This update is kind of wack

[harsh flame]

I had been "retrying" for 8 hours before resorting to resetting the thing

[sour zodiac]

never start

[exotic loom]

How do I reset/nuke

[young edge]

You can reset your shadow via https://eu.shadow.tech/account/, on the Shadow PC tab > "Manage my subscription" Note: This doesn't clear additional storage and your Shadow PC should be shutdown before resetting.

[daring dust]

had this issue last week and its back now man wtf

[raven dragon]

just sits on this screen infinitely

[pale frost]

Yea Maybe try it again in a bit. Mine was like this all day but then just 2 mins ago I tried it again and it is working now. 😮

[raven dragon]

not for me

[exotic loom]

Atleast you can feel like you're making progress

[raven dragon]

i just kept clicking continue

[exotic loom]

I need to use a VR headset or controller for the games I'm looking to play

[harsh flame]

For new people

TL;DR ... Keep hitting the restart to try update.. if no luck after like 5 times send apps log code with ticket to support.

If getting L-105/104 and 0% - Issue shutdown, close app, wait 15 mins. Then above if get that far, or straight to support.

If you can't wait for a fix, resetting your shadow (3 dots on account page on website) will wipe your ShadowPC and give you a fresh windows install to set up after an hour from choosing to reset.

[lusty cairn]

I thought I was the only one

[exotic loom]

I just nuked the thing

now it's fixed

[rain rock]

Wait how did u nuke it?

[exotic loom]

the 3 dots on the my shadow page on the website

here

how to hard reset

where's the bot

How do I hard Reset?

[exotic loom]

this post

[lunar lichen]

I'm having the same issue aswell but I accidently closed out of mine

[lusty cairn]

I can’t reset mines it’s giving me error

[lunar lichen]

Wtf is going on

MINE WORKS

[lusty cairn]

What did you do

Mines still not working

[rain rock]

I reset mines what do I do now @exotic loom

[exotic loom]

wait an hour

[rain rock]

Like do I open it or not?

[harsh flame]

For new people

TL;DR ... Keep hitting the restart to try update.. if no luck after like 5 times send apps log code with ticket to support.

If getting L-105/104 and 0% - Issue shutdown, close app, wait 15 mins. Then above if get that far, or straight to support.

If you can't wait for a fix, resetting your shadow (3 dots on account page on website) will wipe your ShadowPC and give you a fresh windows install to set up after an hour from choosing to reset.
Your shadow must be shut down to reset. Either click the power button to "shut down Shadow" in the streamers settings, or wait 15 minutes after closing the streamer.

[harsh flame]

If you chose to reset it will take about an hour for your shadow to reset to a fresh windows install.

[rain rock]

Ohhh so I don’t open it

[harsh flame]

Not for an hour.

[rain rock]

Alr ty

[sand tiger]

my shii been stuck like this for like 2-3 hours

anybody had this?

[red wing]

Yeah there’s 666 messages in this thread from other people with the same issue. Has been a thing for like 12+ hours now

[sand tiger]

so what now😭

i just wanna play fiveM🙄🫠

[red wing]

We all wait for Shadow to patch it. Some have reported that resetting and wiping their Shadows worked.

[young edge]

You can reset your shadow via https://eu.shadow.tech/account/, on the Shadow PC tab > "Manage my subscription" Note: This doesn't clear additional storage and your Shadow PC should be shutdown before resetting.

[sand tiger]

so will it make my shadow seem like i just bought it like it’s brand new?

[harsh flame]

Yes. You can also try switching between beta and official clients. And if you get to a screen saying update failed with Continue, or Restart options, try to hit restart a few (dozen?) times. Some people have gotten it to work after a few attempts. Some of us didnt and went ahead with a full reset because impatient.

[sand tiger]

ight thx

[lusty cairn]

thissss is new? 😂 should i scroll up or is there an answer

[harsh flame]

yeh scroll up. I took to copy and pasting a message from a mod earlier.

[harsh flame]

TLDR: Just keep trying, and either get lucky and it updates eventually. Or get tired of doing that and do a reset of your machine, but thats last resort

[wind iris]

Or well in this case with U:101 as it says at the bottom “Please contact the support”.

[harsh flame]

Oh look Pips back

I did a second reset, but only because I did the pre-setup one, and then I couldnt figure out how to get it to change some stuff with how windows had named my personal file structure... for ease of using some of the files I had copied over from backup. And with the presetup it makes it SHADOW as the username and I wanted what it used to be... so I just reset again with the clean option to start from fresh fresh

[wind iris]

Haha needed to sleep 😅 Ah right okay. Yeah custom set up is best.

[harsh flame]

Im headed that way in like, 1.5 hrs max

[timber iron]

Same issue here

I was unable to update and ended up just entering restricted mode. I tried several things from this thread, including display safe mode and restarting my shadow several times

The update fails on every attempt@

I think enough people have sent logs at this point that shadow can address this without me doing so.....I highly doubt I'm experiencing anything unique. I would imagine my error logs look the same as many others.

[wind iris]

If you are having issue you will still need to contact support yourself, they might find something else that causes it. Every little bit of data helps.

[high oriole]

today i tried to update it again so i can use my microphone on shadow but now im stuck in a infinite update loop again

i logged out of the launcher and waited for 30mins and when i log back in its still updating

[static shore]

mine just keeps saying update failed, idk what to do-

i wanna be able to use my mic and controller lmao-

[wind iris]

TL;DR ... Keep hitting the restart to try update.. if no luck after like 5 times send apps log code with ticket to support.

If getting L-105/104 and 0% U-201/202/204- Issue shutdown, close app, wait 15 mins. Then above if get that far, or straight to support.

[static shore]

where is that at?

[high oriole]

excuse me for my language

hell no dont try to update

[wind iris]

Where is what exactly?

[high oriole]

just start without microphone or you will be stuck in infinite update loop

[static shore]

u said send apps log code with ticket to support

[wind iris]

Well like it mentions... Most have updated fine after 3-5 attempts. Others not.

[static shore]

idk where the code is at

[wind iris]

In the App Help Panel (?) There's 3 buttons the cog one sends logs

And gives you a code to put into ticket.

[static shore]

did i click the right thing?😂

[wind iris]

Yep

[static shore]

and where’s the ticket lmaoooo

or does it send automatically

[wind iris]

From your account page, click Support: https://eu.shadow.tech/account/

[static shore]

ahhh okay

[wind iris]

Support then give the Logs code to devs to then find your logs which have just been collected and sent.

[static shore]

the page keeps refreshing by itself, i can’t even click support

[wind iris]

If you are unable to access your account page, use the Help Desk: https://shdw.me/HC-B2C-Support_Form

[static shore]

i clicked support, do i go to contact the support team?

be cause i don’t see where i’m supposed to send my code

[wind iris]

Code goes in a message with details of issue.

[static shore]

??

[wind iris]

Indeed.

Explain that you're stuck on update failed loop and then include the logs code.

[static shore]

do i get the message back from my email?

[wind iris]

Yes, automatic email that the ticket is open then support agent reply when they get to it.

[static shore]

ohh okay thank u

[high oriole]

i closed the app and waited for 15mins and it is still stuck updating 58 out of 11 components

[wind iris]

It should get there eventually.

But also send logs and ticket to support in the mean time.

If it fails again

[high oriole]

will do

im gonna wait 30 mins now and just start without updating if i get out of this loop

[silver beacon]

wow, now it works! 3rd hard factory reset !

[wind iris]

Chances are the other two resets didn’t actually reset.

[outer shard]

Some of us actually like to game on our days off, it's weird I know.

[short charm]

lol xd

[atomic valve]

i am facing the same issue its just stuck on stwiching to offical version

<@&461296337149755412> please help me fix that problem its been 2 days now

[young edge]

@atomic valve Please don't mass tag, unless an absolute emergency. Thanks.

[red wing]

Open a ticket with Support, send in logs.

[young edge]

This is a community-based Discord where other members of the community may be able to assist with your issues in #1021479747823337522, however please be aware that most folks here aren't Shadow Employees, and although Shadow employees do occasionally interact here, this isn't an official support channel.
Therefore if the troubleshooting provided here does not resolve your issue, or to leave feedback directly to Shadow, you will need to contact Shadow Support:

• From your account page, click Support: https://eu.shadow.tech/account/
• If you are unable to access your account page, use the Help Desk: https://shdw.me/HC-B2C-Support_Form

[abstract ravine]

Read the Pinned message

And if doesn't work too, yes, you need to talk with support

Including, logs, diagnostic logs, day, hour time

[abstract ravine]

@atomic valve

[silent tendon]

did it take 24 hours for support to get back with anyone else ?

[atomic valve]

its been more than a day no responce

[wind iris]

Once you get automated email that ticket is opened and have a ticket ID it’s a matter of waiting for an agent to reply. This could be a few hours it could be within 24 hours. Opening subsequent tickets will just delay their response.

[red wing]

If I had to make an educated guess from the 600+ messages in this thread alone, Support is probably swamped with people having the exact same issues. Those tickets have to be gone through in the queue by humans, so it’s going to take a bit for them to reply to every single one, even if it’s just a canned macro reply.

[storm scaffold]

i think the best way not to encounter any issues, shadow has to be on all the time

but idk what is the best mouse clickers that can gurantee that

[lusty cairn]

None.

[wind iris]

You’d just be bypassing auto shutdown and violate ToS and end up with no shadow lol.

There’s a global incident report now. https://status.shadow.tech/pages/incident/5bbcb1b0b0936904c004bbeb/64a595eab0a484053ca79aa7

[storm scaffold]

ye but who cares, just need to find the one that wont be detected by safety measures

[red wing]

They’ll all get detected. Believe me, you can try, but the hypervisor knows all.

[storm scaffold]

do u know how they detect it?

[red wing]

Yes; will I tell you? Absolutely not. This is also getting off topic to the purpose of this thread.

[lusty cairn]

THe only way to fix is to reset shadow right?

[wind iris]

Probably not, check the status update.

“Fix is on the way”

[red wing]

It’s a mixed bag. Some people have said that a reset fixed it, others have been out of luck and have to start fresh when everything’s back up.

I’d just wait it out. Team is aware.

[wind iris]

Not saying said fix will solve all issues around what’s going on. Some might need to reset if their shadow is in a state that it simply won’t update. To which support will advise via your ticket.

[lusty cairn]

I fixed it by switching to beta to the offical version

[sullen solar]

I opened a ticket last night n they said they would work on it but can I just restart it instead

I don’t get the update pop up

[twilit flax]

Oh boi error code L-104 is back today...

@wind iris it started working again yesterday.. but today its back

[wind iris]

L-104 can be caused by a number of things. A simple shutdown, wait 2-3 mins and start again can “fix it”

Not specifically tied to update issue.

[livid ice]

Thanks for sharing 🙏

[twilit flax]

other then the few errors codes.. loving the cloud gaming, and speed of
Shadow PC, going to upgrade to plus when i have the money 🙂

[lusty cairn]

It didn't work

[solemn aspen]

same

[twilit flax]

any help with error L-104 been trying to restart for over a hour now

[wind iris]

Please can keep on topic. Pinned post does have information for L-104 if it’s also tied to not getting the update. Outside of that, please check for other L-104 posts and/or contact support.

[red wing]

Update Issues Megathread

[sand tiger]

if i was impatient and rebooted my shadow to fix the problem? will i have to pay again?

[lusty cairn]

Reboot means restart.

Do you mean reset ? If then, no, you won't have to repay. Every user can reset their Shadow when they want to.

[sand tiger]

this @lusty cairn

[lusty cairn]

So you meant reset, not reboot.

[sand tiger]

yeah my bad

[warped ravine]

guys what i have to do..

i need t o restrore shadow pc_

[wind iris]

@warped ravine You were sent here, other posts closed. As you clicked Continue on the Failed Update screen, you entered shadow in a mode without certain features. Check the pinned message to help you.

Mostly, just keep clicking Restart not continue on the failed update screen.

[warped ravine]

me no

i try to click restart several time

[wind iris]

Or if even after like 10 tries it doesn’t work you’ll have to use the degraded mode till issue fixed. Which you can track progress on the second pinned message.

[warped ravine]

so i have just to try again and again-

aah ok so if i try 10 time and dont work

i jusst cant do nothing, just wait u fix right_

[solar meadow]

Mine is stuck at just switching to offical version and has been like this for an hour.

[abstract ravine]

@solar meadow

[solar meadow]

I have none of thise codes. Its just not moving

[wind iris]

Stuck on 0%?

[bitter sleet]

Do we really have to nuke our shadow to fix this?

[wind iris]

No

Check pinned messages.

[bitter sleet]

I've reset multiple times

guess its contact support now?

[solar meadow]

Yes

[bitter sleet]

and im getting a cloudflare error when trying to get to the support page....

[wind iris]

What do you mean you "reset" multiple times?

[wind iris]

That is also in the pinned message.

[abstract ravine]

Yes, the 0%

[bitter sleet]

Reset as in shutdown the shadow through the ? on the app

[wind iris]

That's not a reset

That's a reboot

[bitter sleet]

ok

did that multiple times and still getting the l-104

[wind iris]

Did you wait 15 mins after the Shutdown? If so.. Contact support.

[bitter sleet]

I did

I have now...

[flint sable]

uhh why cant i start it

it says shadow is ready and just loads like 5 mins and tells me theres some issue shadow shut off while trying to stream

[bitter sleet]

Same issue I’m dealing with. “Contact Support” is their answer

[abstract ravine]

You know Apple juice the problem: due to latest internal Virtual Machine streaming components, customers have problems to connect. It's global issue. So try to shutdown from ?, wait 15-20 minutes and try again.

Check the Pinned message

[bitter sleet]

This isn’t working for some.

[flint sable]

Fixed for me

[dire crane]

I keep getting the same thing it says would I like to switch to the beta version and when I click yes to the switch it’ll say start streaming and it’ll load for five minutes then it’ll give me error code l-195

[flint sable]

Turn it off

In help

a couple of times and then

start it

[abstract ravine]

Unfortunately yes, but it's an attempt. We all know the situation. If it's a bigger problem, only Support can fix. So they need to talk with them to give the feedback and wait for a fix. You know it's a global issue

[dire crane]

I’ve been trying that since yesterday and it doesn’t do anything

[crimson patrol]

are you able to use a controller? i get RC-107 when connecting one

[wind iris]

Hence the Global incident message.. it won't solve for all.

[atomic valve]

any idea how long will it take to fix ?

[wind iris]

Nope, I am not privy to such infomation... But they will be hard at work and will update the incident report when anything happens.

[quick knoll]

im i the only one who have a problem whit my voice since yesterday ?

[flint sable]

I am able

[solar meadow]

That didn't work for me

[past trellis]

Same, u got a fix yet or nah?

Nvm

[solar meadow]

Lmaoo

[past trellis]

Support told me to send logs imma lyk if i get a fix

[solar meadow]

Thank you.they havent responded to me yet

[flint sable]

goated pc

[velvet yarrow]

My microphone won't work rn, anyone having same issues?

[red wing]

If you clicked continue on a failed update message, you're in degraded mode. Microphones, controllers, and some keyboard functions will not operaate.

[dark pecan]

whats going on here

[red wing]

You have a failed update. You can click continue and still use your VM in degraded mode, but some functionality isn't available as it says on the tin.

Shadow should have an update out to fix all these issues, just no timeframe currently.

[hearty spade]

try to do the update in your phone app, it worked for me

[muted shadow]

so it`s not registering my controller and mic it started this yesterday but before then they worked fine and I tried restarting it and that did not work.

[red wing]

Read the fine print of the image above as to what you agreed would happen when you continued into degraded mode.

“Microphones and controllers won’t work”

It’s a known issue. Shadow is working on a fix.

[muted shadow]

when it said it was updating and asked me if I wanted to go into degraded mode I did not click continue I let it finish it`s update. at least I think I did

[red wing]

Restart loops it infinitely because it will never complete the bad update.

[muted shadow]

oh alright. do you know when this will be fixed? so I can start using my controller and mic again.

[red wing]

It’s a mainline priority for the team at the moment. Global service disruption.

[muted shadow]

oh alright

[velvet yarrow]

i guess al lwe can do is wait.

[red wing]

Yes indeed.

[muted shadow]

alrighty

[frank mantle]

So, I'm not the only one, that's good to know.

[clear cove]

If I Install the USB Thing would this lead to this issue?

Because my Shadow worked fine yesterday evening

[formal shuttle]

no.. doesnt have to do with that since i dont have the usb thing dowloaded and its not workin

[clear cove]

thx

[muted shadow]

it`s a Global service disruption. as we speak well probably not right now because its late or early but they are trying to get it fixed

[formal shuttle]

I heard resetting might work but that's a hassle ...

[muted shadow]

because I think almost everyone is having similar issues

[formal shuttle]

yeah support is getting spammed with the same issues

[muted shadow]

I think uninstalling it then reinstalling it might work but eventually its going to do this again.

[clear cove]

I'm really annoyed that Shadow had so many issues lately

[muted shadow]

I mean shadow is still kinda new and improving so..

[clear cove]

Yeah but still really upsetting when you just had a long day and you just want to play some games and shadow isn't loading properly

[muted shadow]

true.

[cedar cypress]

if i reset my shadow pc via the website will it work again

[silver beacon]

Try, mine doesnt work twice on the 3rd try it works.

[lusty cairn]

Probably, yes.

[muted shadow]

how do I do that. through the website

dang it. so I connected my controller and it showed it for like a quick second then unregistered it lol

[coral jungle]

any updates on the fix?

[muted shadow]

hopefully they get some soon

[formal shuttle]

[frank mantle]

Looks like it's fixed.

[gloomy fiber]

Guess I'll join the band wagon.... Last 2 days been dealing with L-105.... I did the official app update awhile ago. Then all of a sudden it forces me to do it again and now I can't get past the start now screen.

I've uninstalled. Reinstalled. Reinstalled beta, safe mode etc. Even uninstalled my phone app.

Still can't get past this MF screen. Contacted support and they are not responding this time where as before they responded relatively fast.... It's unfortunate because it was working amazing before...

I should also mention I have reinstalled the beta version and well I get toldnto switch to BETA? Wtf

[wind iris]

Please check pinned messages, esspecially the Incident Report one.

[muted shadow]

so issues are slowly getting resolved?

[wind iris]

Not sure what you mean?

For those that their shadow literally won't update, it's being worked on as per the incident report.

[muted shadow]

oh ok. because the issue that I`m having is my controller and mic are not being detected at all

[wind iris]

Did you get an update failed screen and hit continue?

If you did, it means you're in an "Emergency Environment" as the update didn't work. So those things are not usable, it mentions on the Failed Update screen.. Now if it's simply booting into this state without an update screen, then it would seem your shadow isn't even attempting an update.

[muted shadow]

I did get an update but it said it completed and after that it started not registering my controller and mic

[wind iris]

Go to Task Manager on Shadow, Processes > ShadowStreamer > Properties, Details. What version is it ?

[muted shadow]

how do I go to task manager on shadow

[crimson patrol]

I actually do have the same issue, regarding my controller, my ShadowStreamer version is 5.3.9.0

[muted shadow]

how do I find that outttttt

[wind iris]

Just put task manager into the search thing or right click on task bar

[wind iris]

Yeah that's old. The updated is 5.5.5.0 so you're in Emergency Environment. Which is why it doesn't work.

[crimson patrol]

got it, thanks. I tried changing to alpha/beta yesterday in order to "force" an update, but that didn't really do anything either. Guess I'll hasve to wait for a fix. Thanks mate.

[muted shadow]

Yeah. I am getting very confused on how to do that.

It's literally making me pissed

I think I am on the 5.3.9.0 but still getting confused on how to go to everything here..

[wind iris]

Just wait till the incident report is down as fixed, if you aren't triggered with an update or it is updated and things aren't working, cross that bridge after.

Okaaay then

[velvet yarrow]

Any luck folks?

[solar meadow]

nope

[wind iris]

The incident report is pinned. Any updates from Shadow themselves will appear there 🙂

[silent tendon]

Mine is working

[wind iris]

@here There's been a hotfix rolled out to Prod for update issues. If you still have failed update loop or "U" error codes, please leave feedback here. Edit - React with a ✅ If now updated okay -- ShadowStreamer process version should be at least 5.5.5.0

[clear cove]

Awesome news!

[valid laurel]

Mmmm. My shadow is stuck updating (Uninstalling component 1 of 1...). I did a reset less than 48 hours ago.

Oups sorry its updating. Just took a while.

[abstract ravine]

Yes, the updating process it might take a few minutes

[wind iris]

Indeed, might take longer for those who need the hotfix + the initial update parts. No feedback yet either way though.. We'll see lol

[valid laurel]

Damn that must be the longest update I ever seen since like 3 years+.

[abstract ravine]

If I remember correctly, this kind of issue, it had happened to the Shadow team a few years ago.

[valid laurel]

20 minutes for the update as of now. Still installing component 1 of 1.

[wind iris]

Oh mine took like 10 seconds. I guess I was on it straight away though.

[valid laurel]

gonna wait like an hour before I try cancelling I think.

[autumn glade]

@valid laurel best to let it run if you can, so waiting an hour is a good idea.

[solemn aspen]

no more updates but i am stuck on Starting for window

[clear zenith]

day 3 still Shadow is dead

[past trellis]

Workin for me

[wind iris]

Am asking how you should proceed, I've noticed yours has forever been at this 0% stage. Might need further Support intervention or a Shadow Reset.

[silver beacon]

Why you just didnt reset?

[twilit rain]

I can't even update I press restart and just goes back to this screen

[silver beacon]

Hard factor reset, if this wont work then again and again

[clear zenith]

I have sent 31 messages to the support team in the past 1.5 months. 4x system reset. Still endless issues

[silver beacon]

On the 3rd try I had again acess to shadow

[clear zenith]

I think I'm on bracket that's too full and doesn't work

[wind iris]

keep trying. if gets to like 5-7 attempts and still not updating, you will need to work with support or reset. - Click update later to back up anything before reset ofc.

[twilit rain]

Thank you will do

[clear zenith]

if you have sent so many messages, and still don't get a solution from Shadow team. All what I get: we put it on in-hold - 1,5 month later still in-hold

very frustrating

[wind iris]

Sorry that this is the case for you.

Absolutely a rare thing though, never seen someone have so much bad luck.

[silver beacon]

Wtf, they are install again update....

Not again please

I just restart ny shadow

[regal forge]

Still getting u-202 error codes

[wind iris]

Righto, you will need to continue to work with support, or reset.

[solemn aspen]

did a reset will see

[wind iris]

Well yes it's the Hotfix.. Which for those who previously installed the update fine, this installs fine as the update before had fixes for update problems.

It's just getting that initial update for those that cannot update which needs fixing.

[red wing]

My flow was, launch the iPadOS TestFlight client, start Shadow, get failed update message, restart and try again, it managed to uninstall the bad components and reinstall the fixed ones. I’m back operational.

[twilit rain]

Can someone send a hard reset for shadow pc link. I seems I can't find it and when I went thru support this pops up

[young edge]

You can reset your shadow via https://eu.shadow.tech/account/, on the Shadow PC tab > "Manage my subscription" Note: This doesn't clear additional storage and your Shadow PC should be shutdown before resetting.

[wind iris]

You’re using an old link.

[twilit rain]

Do you have new link or do I contact support

[red wing]

the above link?

[twilit rain]

Alright found it tried to reset sais try again later or contact support I'll try again in a bit. Thanks for the Link

[abstract ravine]

To reset Shadow,,shutdown your Shadow first, from ? of the launcher

[young edge]

Please access your help menu :grey_question: then scroll down and hit Shutdown Shadow, then wait 2-5 minutes and restart your client to resolve your issue http://botrexford.shdw.info/reboot.gif

[wind iris]

Well without the restart client part lol.

[hazy summit]

I've restarted the client 100 times now

So unless the devs come up with a fix, I can't use my shadow

[glad thorn]

when i restart it works try reinstall your shadow client

[wind iris]

They have. It’s been rolled out. If your shadow still fails to update, you have to work with support on how to proceed.

[hazy summit]

My support said the devs haven't said anything about the bug...

It's just stuck on the updating shadow part

[wind iris]

I guess it depends what is causing it to not update. Are you stuck on 0%?

[hazy summit]

No, there's no percent bar

[wind iris]

Because as you can see a hotfix has rolled out. But if yours isn’t even attempting to update then it needs further intervention. Or reset.

[hazy summit]

I have so many save files and stuff that I wouldn't have storage to download it all.... I'm not resetting yet man...

[wind iris]

Righto, hopefully they solve your issue soon 🤞🏻

[summer tiger]

It’s been stuck like this for a hour

[hazy summit]

It's just stuck at this

It doesn't continue past this

[wind iris]

Yeah that’s highly abnormal.

[hazy summit]

And I can't even get in the degraded environment to even try to back up the files

It doesn't let me continue past the update

Update later doesn't do anything

[wind iris]

Yeah yours seems like a niche case

[tired sun]

will installing beta launcher help going through the issue?

[analog grove]

Finally fixed the issue from yesterday, but now I'm seeing this too.

[hazy summit]

I've tried it, doesn't do a single thing for me

[tired sun]

in my case the bar is stuck here

[wind iris]

Click start, what is shown.

[wind iris]

You’ll need to click back, go to help panel send logs, open ticket with support include screenshot of this, and the logs code. - or if you don’t have anything of importance not backed up, reset your shadow.

[tired sun]

i have contacted the support and sent them my logs and they said that they're investigating the problem about 6-8 hours ago

[wind iris]

Righto.

[hazy summit]

Literally same

[tired sun]

i know that the "issue days" will be compensated but come on let me play :/

[hazy summit]

Since when??

[wind iris]

Since ToS.

[hazy summit]

I've had days where my shadow was not working and was not compensated...

[wind iris]

If access is without for more than 24 hours due to shadow issue, compensation is given once resolved.

[tired sun]

what is better to do, wait with this bar for now or install beta?

[wind iris]

I doubt beta will help as your shadow is stuck in windows boot manager. Options are to wait for support to get back to you, or reset shadow.

[tired sun]

that may help, cause yesterday when updating it told me that "2500mb is needed and i dont have it" but i have it

so resetting might help?

[wind iris]

Yes.

Must have filled the C drive too much.

[young edge]

You can reset your shadow via https://eu.shadow.tech/account/, on the Shadow PC tab > "Manage my subscription" Note: This doesn't clear additional storage and your Shadow PC should be shutdown before resetting.

[wind iris]

Be sure to issue a shutdown via the help panel then close the app once says off.

[tired sun]

last time I remember I had 20gb left or less, and yesterday morning, at all, it started for a minute but after that crashed back into the launcher

[crimson patrol]

welp, hotfix didn't do anything. That's.... disappointing

i suppose I shouldn't hold my breath for an actual fix tonight? juuuust great, can't properly use it for the 2nd day :/

[tired sun]

SAAME, hotfix does nothing and shadow is unusable for third day

how long does it take for shadow to reset itself?

@wind iris

[velvet yarrow]

No luck for me either

[red wing]

Between an hour and several hours. It’s not a concrete time for a reset.