h1-tech-support

[stray elm]

Heyo--your save files are saved locally, so you should be able to just keep going

[broken wren]

oh i see

and they are also stored in a cloud

in case i dezinstall the game right?

[stray elm]

yup--though I believe the save files will still be there even if you uninstall

[broken wren]

oke ty

[trim yarrow]

Hello! I have an issue. I'm playing on the switch port, and have a honestly overpowered build with the exagreph. I have the multishot rocket launcher setup, and a Posidon boon on the special. During the final boss fight, I somehow knocked Hades out of the arena, and now I can't hit him. Is there any way to fix this other than to just give up the run?

Only his skull shockwave can hit me from where he is, so I could still die

Apologies for the bad picture, I can't exactly share the capture to discord

[stray elm]

Heyo! Unfortunately, there isn't a way to fix it that I know of, and there isn't a way to recover mid-run progress on the Switch.

[trim yarrow]

Ah, i see.

[stray elm]

Yeah, sorry :S

[trim yarrow]

Thanks for an answer though

[stray elm]

I believe the devs are aware of the bug, so hopefully a fix for it will be included with the next Switch patch

[trim yarrow]

Hopefully. First time that's happened to me, though

[stray elm]

it's not super common, fortunately

[turbid flicker]

why does hades and only hades open on my second monitor where all my other fullscreens open on my main monitor

[stray elm]

Heyo--you can try setting the launch option /DisplayIndex=0

On Steam:
· Right-click on Hades in your Steam Library and select 'Properties...'
· In the pop-up menu, look for the field with the heading 'LAUNCH OPTIONS'

On Epic Games Store:
· Select 'Settings'
· Scroll down to Hades under 'Manage Games' and select it
· Select 'Additional Command Line Arguments'

[turbid flicker]

tysm!

[stray elm]

sure thing ^.^ Let me know if that doesn't work

[turbid flicker]

it worked

[reef geode]

i have an issue with hades cross-save. i had my main save on switch and then got the game on steam and activated cross-save and the save never showed up. i started a save on PC which then overwrite my save from switch. i decided to deal with it and start fresh. the cross save was working fine on this new save and now its not syncing up again. my save on switch is further than the one on pc and the one on switch says its uploaded to the cloud but its still not updating on my pc file.

[stray elm]

Could you check https://store.steampowered.com/account/remotestorageapp/?appid=1145360 and see which one it matches, your PC time or your Switch time?

[mighty stone]

Hello! What launch option use in EpicGamesStore to run the game through vulkan API?

[stray elm]

There isn't a launch option--however, you can either launch it manually, or rename the folders

[mighty stone]

sad, this is not comfortable

[stray elm]

Yeah, it's not ideal. I can tell you how to do either of those steps though, if you'd like

[thorny pond]

Starfall Requiem but this time it's Nectar bottles and Dionysus' hungover status icons 🤤

w/ Vulkan64

[wary tinsel]

How

[thorny pond]

"easy does it"

[scenic spruce]

well someone's been growing too many grapes

[stray elm]

verifying file integrity should fix that (if you want to fix it lmao)

[thorny pond]

it's a bit more complicated than that - only banging Vulkan since it's meant to perform better and be less prone to extra lags due to huge savefiles etc. - DX is OK but timestretches are constant toward each run's end, Vulkan is indeed more agile and reactive and somehow looks prettier, image is sharper and "easier to look at" (not sure how/why about this, yet)
but produces wildly various glitches

[stray elm]

it's somewhat dependent on your setup--directX will still work better for some people. That bug specifically is almost definitely a file integrity bug though

edit: had some more discussion over DMs, does seem to be some sort of issue with the Vulkan renderer, not just files

[reef geode]

I don’t really know what you were wanting me to look for so I’m just sending a picture

[stray elm]

Does the date/time shown there match your PC save or your Switch save?

[reef geode]

The one that’s named profile1_temp.sav matches up when I last played it on switch but profile1.sav and profile1.v.sav are way behind

[stray elm]

Are you starting the game through Steam or through a shortcut?

[reef geode]

I usually start it with the shortcut but I tried starting it through steam as well and it still didn’t work

[stray elm]

If you check Documents / Saved Games / Hades, do any of the files match the files in the Steam Cloud?

[reef geode]

All 3 of the files that are in the steam cloud are there but there are also a lot of files that aren’t in the steam cloud that are in this folder

[stray elm]

That's normal (as long as there aren't loads of .tmp files). Are the time stamps the same?

It might be simpler to also just send a screenshot of that folder

[reef geode]

regarding the time stamps it looks like they’re pretty evenly split up between 5/21 and 5/22. Maybe that’s the problem?

[stray elm]

Alright. Try running Steam as Admin, then starting up the game through Steam. If that doesn't work, you may need to temporarily disable OneDrive's cloud backup

[reef geode]

Ok so it did sync up my save but I have a feeling it’s going to do this stuff again because like I said it was working fine at first and then it started doing it. I’ll let you know if it stops working again

[thorny pond]

how much is loads?

[reef geode]

Also I know there’s probably nothing I can do about it now but regarding what happened when I first cross-saved I would like an explanation as to what happened. My save from switch wasn’t showing up on pc and then when I started a pc save it saved that one to switch

Probably has to do with the main problem of them not syncing up but I was just wondering. No need to worry about it if you don’t know

[wide ingot]

Hey! I can’t use my Xbox controller on my M1 Mac and the game doesn’t recognize the controller, even though it does so on my PC. Does anyone know what I can do? Thanks in advance!

[stray elm]

Without knowing exactly what your did in the process, I can't be sure what the issue was, sorry.

[stray elm]

There are some steps for controller issues in #h1-tech-fixes —the launch options there should fix it

[stray elm]

If there are a bunch of .tmp files, it usually means the game isn't saving correctly

[thorny pond]

cool, suspected, thanks! is there a way to have its cache written on a different drive than /system? and/or is there a way to see if any of those files are fragmented, individually? #ntfs

[late palm]

um

look at my casts

[stray elm]

Huh, funky

could you report that in-game with f10?

[late palm]

im on switch

[stray elm]

not that I know of, no

[stray elm]

Ah, aight. Then thanks for reporting here!

[late palm]

do you want more info, like steps to reproduce

and what happened beforehand

and what lead up to it

[stray elm]

yes please!

[late palm]

well basically

i fiinished this encounter and my chaos boon transformed, giving me +1 cast, however there were already some casts on the ground. I spammed my cast load button (im using hera) while picking up my casts that were already on the ground from trippy flare and this happened

[stray elm]

ah, yeah, that would do it

it should reset when you go to the next room

[late palm]

and it happens every time i spam cast while picking up trippy flare

[opal canyon]

I've been playing on switch for a while, and just bought the steam version today. I was trying to set up cross-save, and I ended up deleting my main save file from my switch. Anything I can do besides submit support tickets?

[stray elm]

Unfortunately, there isn't really a way to recover progress from the Switch (unless you have the Switch Online membership), as the files aren't accessible.
You can check https://store.steampowered.com/account/remotestorageapp/?appid=1145360 as well, potentially.

That being said, the devs also have some pre-made save files for people who've lost progress, which I can help you with.

[opal canyon]

YOU ARE A WIZARD

[stray elm]

I am?

[opal canyon]

Yea haha. The save showed up on that link you sent. Dragged it into my hades folder in the file system, renamed it, and wham bam I got it back

Thank you so much

[stray elm]

oh nice, haha

that link doesn't always have it, so I wasn't sure

[opal canyon]

Makes sense. The save originated on switch, but I did end up deleting it from Steam. So I figured it would be out there somewhere

[trim radish]

Hello. bought Hades yesterday on Epic and my Switch, Played on the PC for like 4 Hours and wanted to continue playing it on my Switch but when I connect my Epic account and press play to load my save file from the Epic cloud it says Sync Failed Check internet connection... I feel its an Epic issue since I also connected my Steam account on the switch to see if it somehow worked, and it did, the Cloud Icon was with the green check mark. Any 1 had this problem with Epic?

[stray elm]

Heyo--could you try making sure your Switch's time and date are synced?

[trim radish]

Lemme check

Yeah its synced

[stray elm]

could you try restarting?

[trim radish]

LOL it worked

[stray elm]

ayy!

[trim radish]

How does Time and Date affects that?!

[stray elm]

because it checks against the Steam cloud's date and time

if they're different, it doesn't like that

or Epic cloud's, in this case

[pseudo topaz]

All secure network connections rely on time sync for certificate expiration checks

[trim radish]

Ahhh I see

Thanks you 2

Enjoying the game a lot

Its like the first Rogue Like im really invested in

[stray elm]

I'm glad you're enjoying it!

[trim radish]

Cya !

[wide ingot]

I tried to fix it with the launch option, but it didn’t work

[foggy mango]

Hello, is there a way to transfer saves from windows to mac?

When I started on mac i had my save but the save was not up to date

[stray elm]

Yes—the very end of #h1-tech-fixes mentions the folder paths for Windows and Mac. Just copy over at least the Profile1.sav file (I'd probably copy over the whole folder, but you definitely don't need to)

[stray elm]

And are you launching the game through Steam, or through a shortcut?

[foggy mango]

Ah, thanks for that

[wide ingot]

Through steam

[craggy halo]

Hey folks. I have read all of the help and think I might be out of luck but figure I'll ask.

Going to outline what happened:

1. I bought Hades at 1.0 launch on Switch. Put about 50 hours in. LOVED it.

2. Today, I got a new Mac, was enjoying it and thought "I should play some Hades on this. They have cross-saves." So I bought it on Steam.

3. I logged into Steam in the Cross-Saves menu on my Switch copy.

4. I opened my save (slot 1), synced & quit like I was told.

5. Made sure cloud saves were on on Steam, opened the game and nothing showed up in any slot.

6. Closed the game. Triple checked settings, and reopened.

7. Thought "Maybe it needs a save here to work off of?" and did the first escape attempt since I remembered having read about some sort of conflict resolution screen and wasn't worried about losing progress. Saved and quit in slot 1.

8. Opened up my Switch copy, hit play, and Slot 1 synced my Mac progress, overwriting my 70-something escape attempt save file.

Am I screwed?

[stray elm]

Heyo—I'm super sorry about that. You can check here: https://store.steampowered.com/account/remotestorageapp/?appid=1145360 and there's a chance your file will be there.

If it isn't, the devs do have some pre-made saves for people who've lost progress, which I can help you with.

[craggy halo]

unfortunately it's not. unless it's that 9B v.sav.

i tried these after sending this message and doing some searching here

[stray elm]

Alright—you can also try going to the Controller settings in the same pop-up and changing the steam controller settings to "disabled"

[stray elm]

It would be the Profile1.sav or Profile1_temp.sav

[craggy halo]

yeah. both of those are the single escape attempt, for me.

[stray elm]

Drat, sorry. I believe I have a save file with a large number of runs like that if you'd like, though I won't be able to grab it for another hour or so

[craggy halo]

that'd be neat. i may also just run it again. this sucks a lot. i thought it would just work

i was around like 70 runs i think

saw credits and was just goofing off

[stray elm]

I've had a few reports come in recently of similar things happening, so I've brought it up to the devs for them to investigate in case something isn't working properly

[acoustic karma]

So I just purchased the steam version of Hades after already owning the game on switch. I updated the switch version and logged into steam with it for cross-save. I went ahead and did a run and did "Sync and Exit". I booted up the steam version after verifying that I have cloud updates enabled. I am not seeing any save data. Any ideas on what I need to do?

[stray elm]

Could you try running Steam as Admin?

[acoustic karma]

Just did, no change

[zinc sphinx]

Hi, just wanted to report a bug. I'm running an ultrawide monitor at 3840x1600 and the art on the sides that replaces the black bars is shifted upwards. It's just a TINY little bug but it would be incredible if the fine team at Supergiant could fix this.

[stray elm]

Do you see a file named Profile1.sav at this link? https://store.steampowered.com/account/remotestorageapp/?appid=1145360

[acoustic karma]

No

[stray elm]

Just replied to you on Steam, but could you try setting the launch option /AttemptHighDPI=true ?

[stray elm]

Alright. Then the game hasn't uploaded from the Switch--I'd make sure your Switch date/time are synced, restart the Switch, and try uploading again?

[acoustic karma]

Sorry, I was wrong. I had my sons account logged in. Just checked mine and there is a profile1.sav

[stray elm]

Alright--you should be able to manually download the files there and place them in Documents / Saved Games / Hades

[acoustic karma]

That broke it, now my switch version lost all of its saved data and only my 1 run save from steam is available

[zinc sphinx]

No luck. I also tried setting my display zoom to zero in windows. Same issue though, it doesn't move.

[stray elm]

Could you try toggling Fullscreen or Borderless?

[zinc sphinx]

Let me try, I'm also running it in directx. Not sure if that affects anything.

[zinc sphinx]

Doesn't seem to change anything. Tried fullscreen and borderless.

[stray elm]

Alright--I didn't realize you'd had a test save, sorry. Unfortunately, there isn't really a way to recover progress from the Switch once it's been overwritten :/

The devs have some pre-made save files to help people who've lost their save progress, and I can help you with that if you'd like.

In addition, could you email [e-mail] and let them know what happened? They may ask for a more detailed walkthrough of what you did.

[stray elm]

Could you try going to Documents / Saved Games / Hades , then backing up and deleting Profile1.sjson ?

[zinc sphinx]

No change

[stray elm]

is that no change after restarting the game?

[zinc sphinx]

Yes, I deleted the profile, then restarted the game, but it's still shifted up

[stray elm]

and it's shifted up, not squished?

[zinc sphinx]

shifted up, not squished

the top half is missing

[craggy halo]

this was my exact issue

[stray elm]

Alright. Could you follow the steps at the end of #h1-tech-fixes about emailing [e-mail] ?

[stray elm]

Could you also send a message to the support email?

[zinc sphinx]

Sure thanks!

[dark arrow]

Hello, I have a Steam account that I have been playing for a while and just picked up the Switch version which I played last night and successfully escaped. Then I Sync & Quit and it said it was successful.
I fired up the game on Steam today, and the progress is back to right before the run on the Switch. I didn't lose a lot of progress, but is there anything I can do to make sure that the Sync & Quit will work correctly? I don't want to lose progress again.
Thank you!

[stray elm]

Heyo--could you make sure your Switch time/date are synced? Beyond that, could you also send an email to [e-mail] and let them know what happened and what you did?

[dark arrow]

Yes, will do!

[wide ingot]

I have already disabled that😅

[viscid flax]

Is there a suitable channel for asking a feature or at least getting an answer from devs about a certain engine feature?

[stray elm]

You could ask here, or reach out to the devs through their contact page

[viscid flax]

https://github.com/ConfettiFX/The-Forge#release-148---may-20th-2021---aura--new-fsl-shader-language-translator--run-time-api-switching--variable-rate-shading--msaa--opengl-es-2-update--pvs-studio

Getting this on Hades would be good and eliminate need of a seperate exec for Vulkan:

Run-Time API Switching - we had some sort of run-time API switching in an early version of The Forge. At the time we were not expecting this to be very useful because most game teams do not switch APIs on the fly. In the meantime we found a usage case on Android, where we have to reach a large number of devices. So we came up with a better solution that is more consistent with the overall architecture and works on at least PC and Android platforms. On Windows PC one can switch between DX12, Vulkan and DX11 if all are supported.

Afaik that is the framework they use on Hades

[stray elm]

Alright--I'd definitely send that to them either in an email or through their contact page, as that will be easier for them to keep track of than a message here.

[grave canyon]

Hi i love Hades, i played it with epic games launcher on pc. Now i have downloadet it for my switch. But i dont get the cross save working. I saved my epic store savegame in cross save but i cant login on switch. I login with my epic account in hades on my switch. What i can do?

I have also Nintendo online. The error is "Synchronize failed. " i have Internet on my Switch and can access the store

[faint jewel]

Hi, make sure your date & time are the same on both devices (PC and Switch).

[grave canyon]

oh man i am so stupid 😄 i have played animal crossing 😄 now it works all! Thanks a lot!

[velvet fjord]

heya, not sure if this is a glitch or I just need to keep running into zeus again but.. I unlocked the waking phrase for the rail on a run that was doomed to fail so I hit the give up button (instead of killing myself which i regret) and it brought me back to the room with skelly. I forgot to go up to the rail and continued playing and maxed out zeus' hearts in the next run. Now I try to use the waking phrase and I no longer know it and, after 4+ attempts at talking to zeus he hasn't provided me the waking phrase again.. Is it lost forever in a glitch or do I just have to keep talking to him for that rng to kick in?

[foggy mango]

Does the game support dualsense? I tried using it but the button labels were for xbox and there was no vibration

[faint jewel]

Keep talking to him, RNG is like that sometimes :/.

[velvet fjord]

awesome ty 🙂

[stray elm]

What platform are you on? And there are a couple things to try in #h1-tech-fixes

The game should support it to my knowledge, just might need to tweak a couple things

[stray elm]

Have you tested with any other Steam games?

[ionic panther]

Hello! someone on the subreddit told me to ask here about what happened to me. I just spent hours playing and grinding and now almost all of my progress has been completely erased and I'm so sad. I hope I can get some help.
I bought Hades on Steam and Switch. I played on Steam for about an hour and then moved to my switch. I made most of my progress on the Switch. I finished Tartarus, unlocked multiple weapons, opened the lounge, etc.

I played last night, synced and quit successfully (the cloud icon had a check mark and it said successful). Then I played some more today like a few hours ago and again I synced and quit successfully. So just now I wanted to play on Steam so I open it up and none of my progress from my switch is uploaded onto the ONE save file that I was playing on. I was like that's weird so I go to my Switch to check and LITERALLY EVERYTHING IS GONE!! Now my Switch save file looks exactly like the steam game save file that had none of my progress uploaded to it. I know 1000000% that I synced and quit successfully and the cloud icon had a green check, I would not have left it otherwise. On steam the cloud synchronization was already enabled and I connected to my steam account successfully on the switch too. I'm really upset, what do I do now?? 😢

[stray elm]

Heyo--I believe we talked earlier on Steam, is that correct?

[ionic panther]

Oh you are the same person? yes we did

[stray elm]

Ye! I'm TheSwanDragon. Could you DM me about how many runs you'd done, and how many successful escapes?

[wide ingot]

Of the other two I have tried, one works and the other doesn’t

[north ferry]

hey uhh, so I've been playing this game offline, and stored up about twenty or so hours of dedicated grinding, and low and behold, after an issue where I need to verify my game files, my saves were deleted, so much so that it completed erased all my data of that save. I'm extremely frustrated and have tried everything in order to gain my save back but it won't work, I out a lot of time into this over the past couple of days and this pisses me off beyond belief.

I play on steam btw

[faint jewel]

Hi, could you specify what exactly have you tried? And just to be sure, did you try the fixes listed in #h1-tech-fixes ?

[north ferry]

yes, I tried replacing the files which correlated with my saved files, that resolved nothing and the game won't recognise the files, I'm not even sure if they are still there anymore. I had around 2k blood and 20+ escape attempts, now it insists that I only have 400 blood and 8 escape attempts, including the fact that steam doesn't even pick up the fact that I've played the game for numerous hours already

who cares anyway I'll start a new file and bloody start from scratch

[faint jewel]

Devs prepared some saves for such situations of lost progress. Just wait for the Swan to be around and he'll help you with that. In the meantime I'd suggest to have a look here to hopefully prevent this happening again: #h1-tech-fixes message

[stray elm]

Heyo—if you'd like the help, I can potentially still recover your lost progress, and if I can't, I can send you one of the pre-made saves to get you closer to where you were

[halcyon osprey]

Hey guys, I'm having some trouble with cross-saves. I did a run on my Switch and now my steam cloud saves are lagging behind.

I've tried starting a new run then hitting sync & quit on my switch and it's ostensibly uploaded to the cloud, but my steam game is still behind.

[stray elm]

Heyo--this is a known issue, which the devs are investigating. Could you email [e-mail] and explain what's happening?

Actually, could I have you try something?

Make sure the game is closed on your computer, then Sync & Quit from the Switch again.
After you've done that, go to https://store.steampowered.com/account/remotestorageapp/?appid=1145360, which should have a Profile1.sav and Profile1_temp.sav.

From there:

1. Download those files
2. Rename them to Profile4.sav and Profile4_temp.sav
3. Move them to Documents / Saved Games / Hades
4. Start up the game

Does your Switch progress show up in Slot 4?

[storm berry]

Hi, I am currently playing the Switch version of the game and I have noticed that often after I pause any menu I bring up immediately afterwards will have the scrolling move down automatically, it isn't game breaking but it is annoying, this has never been a problem in any other Switch games I have

[stray elm]

Does this happen if you close and then reopen the menu, or is it only the first time?

[storm berry]

usually this is solved by closing and reopening but sometimes it persists

[stray elm]

do you have more than one controller connected to the Switch?

[storm berry]

nope

[stray elm]

hmm, aight. And your Switch/game are both fully up to date?

[storm berry]

should be, I just bought it a few days ago

[stray elm]

Mmkay. Could you report that to the devs through https://www.supergiantgames.com/contact/ ? They do check here, but it'll be easier to track through the contact page.

I don't know of a fix other than potentially reconnecting your controllers or restarting the Switch, though those are worth trying as well

[storm berry]

sure

[halcyon osprey]

So it looks like my profile1.sav hadn't been updated since last year, but i grabbed my profile4.sav which was updated earlier today and that synced alright

so i suppose that's solved

[stray elm]

To be clear--you've been playing on Profile 4 recently, so that was the one you downloaded? And it showed your Switch progress?

[halcyon osprey]

yes

[stray elm]

Alright, thanks a ton. Note that that won't fix the issue permanently (you'd need to keep doing that each time you play on the Switch).

[halcyon osprey]

i'll keep that in mind

i'm assuming once devs push a fix in a patch i'll be able to go back to normal cloud play?

[stray elm]

Once it's fixed you'll be back to normal, yeah

[north ferry]

@stray elm sorry good morning man, I live in Australia so the time zones are a bit all over the place. I’d love if you could, if been watching mates play this game for awhile and decided to buy it just recently. Since said time, I’ve spent way too long on the game already, and the progress kinda just disappeared. Is there a reason as to why? And does playing offline affect the general saves of the game

[stray elm]

I'm not totally sure why, though my guess would be because you were playing offline, Steam didn't see the files correctly.

Could you zip up all of the Profile1 files in your Documents / Games / Hades folder and DM them to me?

[north ferry]

Yea sure no problem.

[cobalt mirage]

i fixed it don't worry

[swift goblet]

Anyone had problems with cross saves between PC and Switch not working lately?

[stray elm]

Yes--there's a known issue that the devs are investigating

For right now, I recommend either just playing on Steam or just on Switch

[swift goblet]

👍 Sounds good, thanks for the quick reply 🙂

[cedar gorge]

Hello, I’m playing on switch, I am pretty late game but am still unable to give nectar to hades past the first one I gave him even though his hearts are unlocked. Is there a known fix for being able to gift nectar to characters?

[stray elm]

Have you double-checked that you have nectar with you?

[cedar gorge]

Yes I have 34 nectar and 12 ambrosia

[stray elm]

Have you tried gifting nectar before speaking to him?

[cedar gorge]

Yeah, it doesn’t give me the option either way but I press the “give nectar” button before speaking with him and after and neither works.

[stray elm]

Hmm, alright. Are you still getting important dialogue from him? (marked with an exclamation mark)

[sharp narwhal]

Make sure your game is saved, close the software from the Switch home menu, and reboot it - weird issues like this can crop up if the game has been running in the background for a really long time

[cedar gorge]

Occasionally but mostly no important dialog.

[cedar gorge]

This is possible I haven’t closed the game in a while, let me try this

[cedar gorge]

This fixed it! Thanks!

[cedar gorge]

Ok so I did another run and now I can’t gift him nectar again. I tried restarting the game too and still a no go (didn’t escape). Is there additional content I need to progress through after gifting his second heart?

[sharp narwhal]

I don't think so - there are some situations in which he can't be gifted due to other things going on (if he's in a partner conversation e.g.; sometimes the shade procession judgement also blocks gifting)

[cedar gorge]

Oh okay that may have been what happened, the conversation during the previous attempt was a partner conversation. I’ll try again

[spring tendon]

Hello, I'm wanting to buy Hades on Steam, but I already have it purchased on EpicGames and I'd like to transfer my progress since I've been working on it since Early Access. How do I transfer the files

[stray elm]

Your save progress should automatically carry over if it's on the same device

[cedar gorge]

Okay so the next time I tried to escape he was not in a partner convo but I was still unable to gift nectar. I closed and restarted the game again and after that I was able to gift nectar. Seems to be some bug that carries forward instances where I can’t gift him nectar into future escapes until I close/reopen the game. Just commenting to let you know, up to you if you want to investigate.

[spring tendon]

It is not, but I do have access to the device

[stray elm]

One other thing--you can try fully restarting your Steam client, and that may fix it temporarily. If it doesn't work, could you also email [e-mail] these two files and say what happened?
\Program Files (x86)\Steam\logs\cloud_log.txt
\Program Files (x86)\Steam\logs\cloud_log.previous.txt

[stray elm]

The files are located in Documents / Saved Games / Hades, then

[wide ingot]

Is there no way I can fix it for Hades?

Other games work with my controller

[stray elm]

It should be able to work, so I'm not totally sure what's up. Could you follow the steps at the end of #h1-tech-fixes about emailing [e-mail] your log file and system info, and let them know what the issue is and what you've already tried?

[wide ingot]

Alright I will try that, thanks!

[stray elm]

Best of luck, and sorry that I wasn't able to help

[delicate sentinel]

After defeating the Sisters of Fury I drank water from the fountain but still can't move on and shows that I need to drink the water...

[faint jewel]

You need to purge (sell) one of your boons to proceed. "Fontanna Czystości" is the red one, on the right side.

[delicate sentinel]

Ohh, I forgot about the new handicap that I took for the first time. I am so sorry for my stupidity and thank you for your help.

[tranquil oyster]

So I have played for just over 2 hours now over two computer, and it doesnt save, none of the setittings progress dialogue,I link my epic account which it prompts you to do at the start every time and leave after it tells me its saved to cloud but still doesnt save when i reload the game

[stray elm]

Heyo—there are some steps in #h1-tech-fixes for the game not saving. Most likely, you need to whitelist the game through your antivirus and/or Windows Controlled Folder Access

[tranquil oyster]

How do i do that

[stray elm]

Like this, @tranquil oyster

Also, just to clarify, is this between two computers, or between a computer and a Switch?

[tranquil oyster]

@stray elm Between two computers both on epic

[stray elm]

Alright, then yeah, follow those steps on both computers

[lunar dagger]

hi there - is anyone able to help with cloud saves? My steam account is connected and my switch game is clearly showing cloud save is allowed - but i dont see the save file on my steam game :<

[stray elm]

Heyo—could you make sure your Steam client is fully up to date?

[tranquil oyster]

@stray elm INterestlingly i didnt have controlled folder access enabled

So i dont know if that was the reaosn

[stray elm]

Alright. There are some other steps in #h1-tech-fixes to try. In addition, are you starting the game through the Epic launcher, or through a shortcut? If it's through a shortcut, cloud saves may not work

[tranquil oyster]

ah ok i will make sure to always go through epic games thanks

[lunar dagger]

sorry for the late response! Yeah everything is up to date, switch and steam

[stray elm]

Are you using the Steam beta?

[lunar dagger]

not sure what that means or where to check- i have steam fully installed and ive bought the game. I have one save file on my steam account from before i connected my steam to my switch - maybe thats it?

[stray elm]

Is the Steam save file in the same slot as the Switch save file?

[copper valve]

I started out playing Hades on Switch but I bought the Steam version and have been playing on my Mac with a gamepad (8bitdo Pro 2). It has been a great experience overall. However I noticed the confirm/deny buttons seem to be swapped compared to their locations on Switch? This has made me do bad things like sell a boon when I meant to cancel out. I can't find anywhere to map confirm/deny either.

Also, I was just playing on Mac and it seemed like some objects were not rendering. I got a ||fish spawn|| that didn't have the glowing pillar of light, the Well of Charon was invisible, and while fighting ||Theseus||, the Zeus lightning bolt AoE circles weren't drawing on the ground.

all those things still functioned normally but a bit more challenging being invisible

[faint jewel]

I think that's just the Switch thing, the controls being swapped like that.

[copper valve]

(macOS 11.4 and steam client fully up to date, it's a 2017 27" iMac with Radeon Pro 580)

[faint jewel]

I'd try verifying game files integrity.

[copper valve]

Verified OK.

I just installed it a few days ago so I'd be worried if it was corrupted already

Gotta head to bed but I'll check here later. So long for now

[lunar dagger]

yes! they are yeah.

[stray elm]

Alright. Could you check https://store.steampowered.com/account/remotestorageapp/?appid=1145360 and see if the timestamp on the files there matches when you last played on the Switch? (don't open the game on the Switch yet)

If they don't--first, start up the game on Steam, and if the save doesn't match your Switch save, go to Documents / Saved Games / Hades and delete Profile1.sav and Profile1_temp.sav. Then, close the game. (This will clear the Steam Cloud of your empty save, preventing it from overwriting your save progress)

From there, open up the game on the Switch, play a room or two, then Sync & Quit.

Once you've done that, check https://store.steampowered.com/account/remotestorageapp/?appid=1145360 again and see if the times shown by the files matches when you saved from the Switch.

(I can break that down into individual steps if you'd prefer, I realize that it's a bit messy)

[lunar dagger]

no no this is incredibly helpful! once i get off work i'll give it a go. Thank you so kindly for giving me the time of day

[thick stag]

Hi, does anyone else experience stutter/lag in some rooms?

[chrome hound]

I get some (on switch) in the witches miniboss room and when quickly swapping weapons around in the backyard

[stray elm]

There are some things to try in #h1-tech-fixes if it's an issue

[carmine iris]

Hello. Faced with such a problem that I can not complete the quest "place for a feast" what should I do?

[stray elm]

What's the issue specifically?

[carmine iris]

I have fulfilled the task condition but it does not count

[stray elm]

You need at least 12 separate items for the Lounge--you'll unlock more as you keep playing

[carmine iris]

thanks

[stray elm]

@craggy halo @reef geode @half root @dark arrow @ionic panther @halcyon osprey @swift goblet @lunar dagger

Heyo! Thank you all for your patience ^.^ The Switch/Steam cross-save issue has been patched on the Steam Client, but the patch is currently still only on the Steam Beta Client. You can opt-in to the beta via the Steam -> Settings menu, in the Account page under “Beta Participation” select “Change..” and choose “Steam Beta Update”. Steam will then restart.

[heady anvil]

Hello. I need help on my saved progress. I have tried the steps in the Technical Support FAQ for lost saved progress, but no changes occurred.
There were no in-game notification about "Unable to Save" or anything similar. Though, I noticed last night, about 01:00 am GMT(+7) after I logged out with the game saying "saved a minute ago", my save file details did not change at all and remained the same before I played the last session.
Attached are the following required file(s):

Thank you in advance.

[stray elm]

Heyo--are you just starting out with the game?

[heady anvil]

Yes, it was a new save file.

[stray elm]

alright--could you send me a screenshot of your Documents / Saved Games / Hades folder? Here or DM is fine

[heady anvil]

ok

@stray elm

this is after I tried the FAQ steps

[stray elm]

did you try those steps while the game was open?

[heady anvil]

no, I didn't

should I?

[stray elm]

yes--otherwise, the steam cloud will likely revert any changes you make

[heady anvil]

alright, let me try again

nothing

[stray elm]

alright--odds are, the game failed to save for some reason. I'd try the steps for If the Game Won't Start or Read/Write Save Data in #h1-tech-fixes . How much progress is missing?

[heady anvil]

probably 4-6 hours progress

[stray elm]

if you'd rather not play through that again, the devs have some pre-made saves to help with people who've lost progress, to get you closer to where you were

I could also take a look myself through your save files, if you'd like, though I won't be able to do that tonight

[heady anvil]

may I have the pre-made saves in separate save file that I'd lost from?
and for the latter, it would be much appreciated. I'd like that, please. I'm not in a rush so please take your time.

[stray elm]

alright--could you zip up all of the .sav files in your folder and DM that to me?

[heady anvil]

will do.

[dark arrow]

Thank you @stray elm That worked! I played on my Switch last night, Sync/Quit, fired it up on Steam after installing the Beta today and my progress successfully transferred!
One follow up regarding Achievements. I'm trying to to be too spoilery for other folks, but I achieved a milestone in the game on the Switch last night and upon logging in to the game on Steam, got the Family Secret achievement. However, several others didn't get transferred, including Weapon Of Fate and Hold the Onions. Is there something I can do to get those triggered on Steam if I met the achievement's requirements while playing on the Switch?

[stray elm]

Some achievements can only be gotten while playing on Steam. Anything that is narrative or a one-time thing will carry over, though. I don't know by name off the top of my head, sorry, though I can check later

[spare kayak]

I'm running into issues with Hades ignoring the per-app audio settings on Windows 10. It works fine if I change the setting while in the game, but if I close the game and re-open it Hades just uses the default sound output until I go back into the Sound Settings, change the output to something else, and back to the output I want to use. This is really frustrating if you want to stream the game and use multiple audio outputs to handle what the stream hears.

Is there any trick to force Hades to always use a specific output outside of using the Windows App volume and device preferences?

[stray elm]

Heyo, I saw your post on Steam. There isn't a way to do that that I know of, unfortunately. @sharp narwhal might know something?

[sharp narwhal]

I don't off the top of my head, sorry

[spare kayak]

Is there anywhere to properly bug report the issue then? It's definitely not respecting the Windows settings at the least.

[stray elm]

You can report bugs in-game with , or use the contact page at https://www.supergiantgames.com/contact/

[spare kayak]

Thanks, sent a bug report

[void furnace]

Guess what ?

it happened again

[stray elm]

Have you had the game open for a while?

[void furnace]

yeah

[stray elm]

that might be it, then--the game can start running into issues if it's left open for a while

[void furnace]

ok i'll remember that

[stray elm]

yeah :/ Sorry for the inconvenience

[void furnace]

np

[wary tinsel]

has anyone on Switch Version run into a crash when recieving Battie?

[stray elm]

I haven't heard of anything like that specifically. Has it happened more than once?

[wary tinsel]

only once. May have been a cartridge error.

poorly timed, although I'm glad it wasn't during a run.

[stray elm]

Alright. The game does have some inconsistent crashes, though usually they're not frequent

[hallow current]

I've been having a bug (playing on os so can't report in-game) where the number of total clears is reset in some places but not others. anyone know a fix?

the number of clears reset in the endgame screen and also the infernal arms section of the permanent record, but it didn't reset in the other permanent record sections

[stray elm]

did you recently toggle God Mode on or off?

[hallow current]

Ah

Yup

Does that reset clears automatically?

[rain cradle]

It doesn't, when u back to normal mode your scores from that mode will shows again.

[stray elm]

It doesn't reset, but runs are counted and displayed separately

[thick stag]

I've fixed the lag / stuttering by disabling Vsync

[hallow current]

Ah ok tysm!

[serene blade]

Hi I've "Sync & quit" on my Switch but it's not reflecting in my Steam save. I have cloud save activated but it's just not updating the save, What should I do? How can I force steam to update the save?

Okay nvm I just moved the first save over to the next slot and the cloud save replaced it.

[faint jewel]

Make sure that date & time are the same on both Switch and PC so that saves can be updated properly. Also, it does take few good moments after you sync on Switch for the save to appear on cloud (PC), and you need to close the game for the save to be uploaded, I believe.

[dark arrow]

Got it, thank you. Do you know if there are any plans to update that in the future? I'll try to make sure I only try for those achievements when I'm playing on Steam, but it would be helpful if they did transfer. Small potatoes though.

[stray elm]

I do not know, sorry. I can certainly bring it up to the devs though

[dark arrow]

Thank you my friend!

[lofty hill]

Hi, I just want to ask about the lines on the mountains. Thanks!

[stray elm]

Pretty sure they're intentional, as similar lines exist in most of the rest of the art

[lofty hill]

Thanks!

[tranquil oyster]

I really have no hope for this game anymore, I finally thought i fixed the issue at one computer and managed to save the game, and now i logged onto my other computer and not a single save has carried over, I tried all the steps in tech support and it still wont save between computers, has anyone know any ways to fix the fact that epic games doesnt seem to be saving my data?

[bold galleon]

Do you have Cloud Saves enabled in the Epic launcher?

[tranquil oyster]

Yes

[stray elm]

Could you try launching the game as admin on your other computer?

[stray elm]

Or actually, launching Epic as admin

[hardy nova]

If we turn on godmode and then turn it off, does it make so we cant get the achievements anymore??

[stray elm]

you should still be able to get achievements

[calm hearth]

hey so i played for like 5 hours yesterday but today when i comeback the whole progress of yesterday is gone? And when i go into the save folder, there was no sign of anything modified yesterday. Elp?

[stray elm]

Heyo--there are some steps in #h1-tech-fixes for save issues, I'd start there

[calm hearth]

Here's my recent activity. I kinda tried everything, that's why I came here. If there's no option left then nvm

[stray elm]

most likely, the game failed to save for whatever reason, which is what the steps under If the Game Won't Start or Read/Write Save Data will help prevent from happening in the future. Unfortunately, that means your save progress from those hours isn't recoverable.

[calm hearth]

@stray elm yea smh my documents folder was in read-only mode, I changed that and the Windows Defender options thing and it can save now, back to eternal damnation

[stray elm]

best of luck

and sorry for the inconvenience

[paper oasis]

hey guys i have a question regarding cross saving, does it usually take forever to sync from switch to pc ?

mine has been uploading for 10 mins now

[west topaz]

It usually doesnt take that long but it depends on your internet tbh

[paper oasis]

hm okay

[stray topaz]

when i talk to a character, the first bit of dialogue isn't playing

not sure whats caused it but i just got back to the house of hades after beating the final boss

[ionic atlas]

What do you play on?

[stray topaz]

pc, it happened after i went from the normal version to the 32 bit version i think

was streaming it on discord

[ionic atlas]

Verify file integrity

[stray elm]

^^

[stray topaz]

i'll check if it fixed it later, ty for your help

[red wraith]

I have an issue that my PC-System crashes, when I enter the mirror! I also experience audio bugs when I go under a certain threshold

[stray elm]

Heyo--the audio bugs when the volume is low enough in-game is a known issue. For the system crashes, could you try verifying file integrity?

[red wraith]

"verifying file integrity" What does that mean?

[stray elm]

are you on Steam or Epic?

On Steam:
· Right-click on Hades in your Steam Library
· Select 'Properties...', then select the 'Local Files' tab
· Select 'Verify Integrity of Game Files...'

On Epic Games Store:
· Locate Hades in your Library
· Click the three-dots symbol near the game title, and select 'Verify'

[red wraith]

Do I have to do that right after a crash? Bc i havent talked to the mirror for a while now😅

[stray elm]

No, you can do it whenever

And what kind of crash is it? Freeze, blue screen, instant shutdown, etc.?

(I'm also heading off to bed soon, so I may not see your reply until the morning )

[red wraith]

@stray elm Instant System shutdown and restart.

Have a good night, wont touch the mirror anyway xD

The verify-process is running atm

[stray elm]

Aight—next time it crashes, before you start the game back up, could you follow the steps at the end of #h1-tech-fixes about emailing [e-mail] some log files?

You may also want to try the steps under If You're Having Issues Launching the Game, or See a Black Screen—the other startup options or setting the launch options may help, potentially

[red wraith]

So the process is done. It said Everything was checked successfully
I will talk to the mirror now. If it crashes Ill follow the instructions u mentioned

[stray elm]

Best of luck—I'll check in when I'm getting up ^.^

[red wraith]

Okay thanks

It works for now. If this issue occurs the next time, ill do the thingy. Thanks for your fast help :)

[lofty skiff]

so I'm 210 clears in and starting to get slowdowns for some reason. tried all the tips in tech fixes for lag, even tried this article
https://guides.magicgameworld.com/how-to-fix-hades-pc-performance-issues-lag-low-fps/
the game is running fine for most parts but randomly lags when it seems there are many enemies or attacks going on e.g. butterflies. And it's starting to affect my ability to clear so I don't know what to do. I've heard being 200+ saves does weird things so I don't know what's wrong really anymore

[slow fossil]

hi i bought hades today for pc and wanted to use the cross save function to get my switch save to pc. somehow it now took my pc save to the switch and i lost al my progress and i dont know what to do

[wild pike]

if i wanted to buy my nephew a code for hades on the russian eshop, can i do that somewhere?

[stray elm]

Heyo—could you check this link and see if any of the file timestamps match when you last played on the Switch? https://store.steampowered.com/account/remotestorageapp/?appid=1145360

Unfortunately, odds are you won't be able to recover your progress—there just isn't a way to access the save files on the Switch like we can on the PC.

That being said, the devs have some pre-made save files to help people who have lost their progress, so let me know if you're interested in that.

[stray elm]

Are you talking about Steam, or another platform?

[slow fossil]

@stray elm unfortunately my safe doesnt match the time stamp.

@stray elm could you help me with one of the pre made ones then if possible

[stray elm]

Heyo—I've heard of this issue as well, and I'm unfortunately not sure of a clean fix. Could you follow the steps at the end of #h1-tech-fixes about emailing [e-mail] some log files, and also include your Profile1.sav file? (Assuming you use save slot one, otherwise, use the appropriate slot)

[stray elm]

Sure! Could you DM me about how many run attempts you had, as well as how many successful clears?

[fast basalt]

Hi

I use my controller for some reason. i play on steam and it works for all my other games but not for hades? Any idea why

[stray elm]

There are some things to try in #h1-tech-fixes —in addition, what controller, what OS, and Steam or Epic?

[paper oasis]

hey guys I'm trying to do the cross save thing from my switch to pc, it said that it has been uploaded successfully to the steam cloud, now when I open the game on pc, there is only one profile. Is there anyway to fix this?
(I have already enabled the cloud steam saving for hades)

This is my switch screen

This is my pc screen:

[wild pike]

on the nintendo eshop. his account is on the russian store and was hoping for some way of gifting it to him.

[stray elm]

@paper oasis Heyo! This is a known issue with the Steam Client. You should be able to fix it by joining the Steam Beta (instructions in the linked message)

[stray elm]

I don't know, sorry. That would probably be a Nintendo question, not a SGG one.

[paper oasis]

oh I'm sorry, where can I find the linked message?

[stray elm]

Click or tap right above my name on that message, I used the reply function

[paper oasis]

alright I'll give it a go thanks

by the way, does it also automatically unlock steam achievements when we cross sync our savedata for steam?

or we still gotta unlock those manually?

omg it works

and the achievements keep on flowing haha

thank you very much for the help

[stray elm]

Some achievements (those that are story-related or can only be achieved once) will be unlocked retroactively, but others (such as reaching a certain % with the Hermes keepsake) will need to be done again

Sure thing!!

[sand eagle]

Someone said devs have save files with progress? I had a save file with near maxed mirror, all maxed aspects besides Lucifer and Gilgamesh, all of the keepsakes and companions (without epilogue)

[stray elm]

Are you offering, or are you looking for something like that?

[sand eagle]

Looking for something

Corrupted save file

happened to have cloud backup off

[stray elm]

did you already try the steps towards the end of #h1-tech-fixes ?

[sand eagle]

My whole windows partition got corrupted

[stray elm]

If you're on Steam, did you already check https://store.steampowered.com/account/remotestorageapp/?appid=1145360?

I have the pre-made saves organized by number of runs, so if you remember about how many you had, I can try to find one close. Otherwise, it'll be a bit longer for me to look through and find one.

[sand eagle]

Yes, and I have about 230 runs.

[sand eagle]

details

[stray elm]

Hmm, aight--that's going to be beyond the saves from the devs. I may have a save from my own progress that will be close though

[sand eagle]

Ok, thanks in advance

[stray elm]

Do you mind if I DM you?

[sand eagle]

go ahead

[wary tinsel]

Am I meant to be able to find a shop on Chamber 34? Is it meant to push Champions back to Chamber 38? Is it because the Curse of Chaos would have almost certainly killed me otherwise?

[stray elm]

In order—I don't know for sure, probably, and almost definitely not.

[wraith elbow]

so I left the game for a while and when I came back my game doesn't save

https://cdn.discordapp.com/attachments/723559673004949564/851030236145516584/Produce_7.mp4

I tried reinstalling but it didn't work

[stray elm]

Heyo—there are some things to try in #h1-tech-fixes . Most likely, you need to whitelist Hades through your antivirus and/or Windows Controlled Folder Access

[wraith elbow]

I don't have an antivirus

I do have windows defender on

[stray elm]

Then you most likely need to whitelist Hades through that

[wraith elbow]

oh it worked

thanks for the help

[stray elm]

Sure thing ^.^

[red wraith]

IS there a possibility to start the game with less FPS? My GPU dishes out 300FPS, but my screen is only capable of 75. I would like to reduce it. I thought there is a way to do so due the "startcondition" option on steam.
Any help will be appreciated ❤️

[wraith elbow]

you could activate the Vsync which will cap the FPS at your monitor's HZ which at your case will be 75FPS

[red wraith]

the game is also giving me this fail-messagfe everytime i start the game. I have to choose "cancel" to conztinue and it works but....

[red wraith]

thats smart btw. I know i turned it of one day bc i got some driver trouble but.. that works now thanks

[stray elm]

Could you try reinstalling the C++ redistributable? https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

[olive hatch]

Hey all, so I had a save file on my Switch with 50+ attempts and 11K darkness - made sure it saved, and closed the game. Just booted it from Epic, and that same slot had 41 attempts and 7K darkness. Booted it on the Switch again, and sure enough, my additional progress there was wiped. Am I screwed?

[stray elm]

Unfortunately, that progress is likely lost, as there isn't a way to directly access the save files on the Switch. If you lost more than you'd want to play through again, the devs have some pre-made save files that may be close to where you were.

[olive walrus]

Here's a weird one! About a week ago my Hades game stopped working normally so I had to start doing it on 32-bit with the fix included online under launch options.

I just now realised that my hell mode gameplay has disappeared and was replaced by my first playthrough.

Red circle is where hell mode used to be, blue is the playthrough it duplicated.

[stray elm]

Heyo--there are some steps towards the end of #h1-tech-fixes that may help you recover that progress

I'd save a copy of the files in that folder first though, just to be on the safe side

[eager river]

hey guys, just got Hades, heard it was best with a controller. have an xbox controller, but having issues with it

[faint jewel]

Hi, have a look here for potential fixes, maybe something will help: #h1-tech-fixes message

[eager river]

checked, didnt see anything helpful. am i ok to ask in this channel

[faint jewel]

It is the right channel to ask. What issues are you having?

[eager river]

I think its less to do with Hades and more just the controller. I Paired the controller to my PC, but the settings say paired, and flicker to connected, and the controllers XBOX/guide button is just blinking and there aren't any inputs

tried forgetting the device then reconnecting it, didnt seem to work

[faint jewel]

I assume you're pairing via bluetooth?

[eager river]

yes

it has bluetooth, and shows up in menus

[faint jewel]

Just to check - is the controller fully charged?

[eager river]

just switched to a different controller and batterey, the other one was kinda low

will try with this

ok with new controller and battery it connects to computer

the xbox button is fully ;it and the bluetooth menu says connected

but hades screen still says recommended to use controller, and i have no inputs

[faint jewel]

Now that your controller is connected, try restarting the game

If that doesn't help, try these launch options: /UseNativeGaInput=true /UseNativeGaInputNoControllers=false

[eager river]

do I use them in command center

[faint jewel]

Yes, the one for launchers. So, On Steam:
· Right-click on Hades in your Steam Library and select 'Properties...'
· In the pop-up menu, look for the field with the heading 'LAUNCH OPTIONS'

On Epic Games Store:
· Select 'Settings'
· Scroll down to Hades under 'Manage Games' and select it
· Select 'Additional Command Line Arguments'

[eager river]

thanks for the help, that got it working

[faint jewel]

Cool, enjoy the game!

[sweet bluff]

I have had Hades for a bit on the switch and just recently also got it for my computer, but I can't get the cross-saves to work, I set up my steam account through my switch and then where I opened Hades on my PC there was no option for cross-sves. How do I get my saves to my PC?

[stray elm]

Did you open the game through Steam?

Also, as a precaution, please don't create a test save on the PC in the same slot as your save on the Switch

[sweet bluff]

I will try opening it through steam, I have not even started a save with my PC yet

[stray elm]

Features like the cross save will not work if you don't start the game through Steam, so that might have been it

[sweet bluff]

I still couldn't find the option, even through steam. it did ask me how I wanted to open it, default vulcan or 32-bit but I though that it shouldn't really matter

[stray elm]

There won't be a pop-up like that on Steam. It should just show up in the Play menu

[sweet bluff]

it is not popping up there either

[stray elm]

Alright--do you know if you have Windows Defender/Windows Controlled Folder Access enabled?

[sweet bluff]

I don't know

[stray elm]

Mmkay. Could you try starting Steam as Admin?

[sweet bluff]

alright

I still didn't see any change on my PC, but I checked my switch again it said that it was still syncing, so I waited for it to be done then restarted steam then Hades, now my switch says that 3/4 of my saves are synced and there is no change to Hades on my PC

[stray elm]

Could you check this link and see if there are any files? https://store.steampowered.com/account/remotestorageapp/?appid=1145360

[sweet bluff]

OHHH it says that there are saves, do I need to download them then?

[stray elm]

Nah--this is most likely because of a known issue with the Steam Client, which has been fixed on the Steam Client Beta.

You can opt-in to the beta via the Steam -> Settings menu, in the Account page under “Beta Participation” select “Change..” and choose “Steam Beta Update”. Steam will then restart.

You could also manually download them--the issue is download-only, so upload works fine. But you'd need to do that each time, which may be a bit much

If you do, they go in the Documents / Saved Games / Hades folder, which you may need to create

[sweet bluff]

3/4 of my saves transferened, and of course the only one that I actually care about was the one that didn't transfer

on my switch it won't even sync

[stray elm]

Have you tried selecting "Sync & Quit" from the save?

[sweet bluff]

it worked, Thank you so much

it is now all transfered over

[stray elm]

Sure thing! Glad it worked out, and best of luck

[covert sonnet]

Hi, short question, I cant open any of my games after the update today. Anyone lese?

*steam update

[stray elm]

What happens when you try? And have you tried restarting?

[covert sonnet]

I did try restarting, however it didnt change a thing and it effects all my games. They simple crash right after the start

And i didnt change a thing except update steam

[stray elm]

Are you using the Steam Beta?

[covert sonnet]

No, but i tried that too

[stray elm]

Could you briefly run me through what you've already tried?

[covert sonnet]

Well, i repaired tue games, deleted steam chache, delete appchache, changed to beta and back and now im trying reinstalling

[stray elm]

Have you tried launching from outside of Steam?

And/or with Steam completely closed?

[covert sonnet]

Mhh, could good idea. Thanks a lot, ill try that

Nope, didnt work either

[stray elm]

Might be a graphics driver issue then?

[covert sonnet]

I mean, i play on mac... and the next update/driver update is the one blocking 32 bit apps away so...😅

[stray elm]

Ah, okay. I'd look into some Steam or Mac forums, then, hopefully there'll be something there

[covert sonnet]

Yeah, i will try. Thanks for the Help anyway and have nice evening

Ah, for any mac users: Do not update your steam! U wont be able to play games. There was a Problem with the Beta and now valve rolled with this beta without fixing the bug for mac users 😫

[real briar]

Hello there, i play Hades on steam with the Vulkan option, but when i press windows key (to tab out the game) my whole pc freezes and i need to restart it, it only happens me with Hades, i tested it on more games and nothing, any idea to fix this?

[stray elm]

Have you tried toggling fullscreen and seeing if that makes a difference?

[real briar]

Wdym with fullscreen, playing hades on windowed mode?

Or F11

[stray elm]

using Windowed mode

[faint jewel]

Or maybe try this launch option: /RequireFocusToUpdate=false

[orchid hamlet]

Draining cutter not working with nourished soul or do I just need more max hp?

[stray elm]

not sure if they work together, but either way probably just not a large enough difference--2% and 2.3% aren't very different

[real briar]

See, (The place that i use it doesnt not count, if i press the Windows key to go to other app the pc freezes but i still can hear the sound if the game. Any solution that isnt toggling fullscreen?

[stray elm]

That screenshot doesn't tell me much, sorry.

Could you try setting the launch option /RequireFocusToUpdate ?

[real briar]

Basically the screenshoot was the pc freezed , and how do i set that launch option?

[stray elm]

Right click on the game in your library, then select Properties. There should be a field for launch opens in the pop-up

[stray elm]

Whoops, I typoed in my message, sorry. That should've been /RequireFocusToUpdate=false

[real briar]

alr i will give this a try later

[proven swallow]

sooo i went over a friends house to show him hades, and his brother whose computer i used already had hades downloaded on steam with a cloud save. I have Hades on Epic and Switch (they're linked) and i redownloaded Hades on Epic Games with my sign in. but when I opened Hades on my account, his save overrided mine and now my save is his save. Is there anyway for me to get my previous save back???

[stray elm]

Heyo--there are some steps towards the end of #h1-tech-fixes that should help with this

[proven swallow]

ooh that'd be awesome

I actually was reading up a little bit on this channel and may have seen some possible places to fix this

The following assumes your save data is in Slot 1:

1. Rename Profile1.sav to Profile1_old.sav
2. Sort by Date modified to locate your most recent save (.sav file)
   · For example: Profile1_Temp.sav, Profile1_Temp.sav.bak, or Profile1.sav.bak1
   · If your save data is corrupted, start with Profile1_temp.sav
3. Rename that file to Profile1.sav
4. Open the in-game Play menu and look for the save
5. If that doesn't work, repeat from Step 1 with the next most recent .sav file

[stray elm]

ye

[proven swallow]

so this is the part thats relevant to me, when looking at the date modifieds, I see a potential profile that looks useful to me

so its Profile1.sav.bak4

i change that name to "Profile1.sav"

is that correct?

[stray elm]

you'll need to rename the existing Profile1.sav first, but yes

[proven swallow]

to the Profile1_old.sav

[stray elm]

ye

[proven swallow]

@stray elm one last question

i'm changing the file extension right?

[stray elm]

yes

[proven swallow]

windows is asking if i want to change it

ok

@stray elm youre beautiful

it worked

gracias

[stray elm]

Sure thing ^.^

[proven swallow]

i hadnt updated my switch's save either from like 2 days ago

and i beat hades for the first time last night

so i really didnt wanna lose that save lol

[stray elm]

yee

[proven swallow]

now please help me figure out how to make the new news/weather taskbar thing on windows open up on chrome instead of edge and i'll give you a big ol ❤️

[stray elm]

that I dunno xD prolly buried more into Windows' settings. I've changed my default browser and it still does the same thing xD

[real briar]

This actually worked, tysm

[stray elm]

sure thing!

[dapper heath]

Just curious, but is it intentional that I can’t pick The Unseen Ones in the music stand if it’s the only song I’ve bought (on switch)?

https://cdn.discordapp.com/attachments/851564517606948874/853054671916105738/2021061209332900-C7D8C4153CC9802713604F54C53304E0.mp4

I only get the option of the first 2 songs - no matter what I press I can't choose The Unseen Ones

[stray elm]

Press at a downward angle, should work

[dapper heath]

I pressed up, down, to the side

[stray elm]

at a downward angle specifically, on the joystick

[dapper heath]

tyy

so specific tho

[stray elm]

yee

[hoary cloud]

I am surprised that you know the solution to this specific problem.

[stray elm]

It's come up a lot lmao

[hoary cloud]

really? that's funny haha

[stray elm]

This was at least the 4th time, I think. This time I actually remembered the fix lol

[hoary cloud]

literally unplayable

[kind flint]

hi, I have a problem. my primary save was overwritten by a secondary I created, I lost all my progress. even though the saves were in different slots

[faint jewel]

There are some things you can try in #h1-tech-fixes to recover it. I'd suggest doing backup of your saves folder first.

[hidden urchin]

hi, i'm having an issue with the aspect of chiron. i've maxed it out but it's only sending out 8 shots instead of 9, and in the text it says "9->8" under Max Shots per Special

[stray elm]

Heyo—could you try unequipping and reequipping it? I believe the text is bugged (feel free to report that in-game with if you're on Windows), but the number of shots should be correct

[hidden urchin]

hi, it stays the same after equipping/unequipping

and after counting the shots it is indeed only 8

[stray elm]

Alright. What platform are you on?

[hidden urchin]

i'm on windows 10, playing through steam

[stray elm]

Could you report that in-game, then?

[hidden urchin]

yep, reported via the bug report feature

was just wondering if there was an easier fix

Ahhh I see, it is saying that Chiron only has 8 shots while regular special has 9? I think I was confused because there isn’t red text on any of the other aspects that I saw

[stray elm]

Yeah, that's what that means, it's just a bit weird imo

Especially because it shows up while you have the Aspect equipped

Ohh, hmm, ,yeah

I might've been misremembering how many you should have

[stray elm]

Nah, just double-checked the wiki, it lists Chiron's max as 9, which is the same as the regular bow

[faint jewel]

Wiki is wrong, just checked in-game, and maxxed Chiron shots 8 arrows. So the text is right.

[stray elm]

Pfft, aight

What's the scaling supposed to be, then?

[faint jewel]

It shows in red because it's less than regular special, less than you would expect. You get something less because you can make all the Special's arrows to go into one target from a distance.

[faint jewel]

Gotta check in the script and I'll update the wiki later ;)

[stray elm]

Thanks

[stone sail]

so whenever i alt tab in hades when i try to go back into the game the game completely black screens and crashes my pc (my drivers are up to date i checked) how can i fix this

[stray elm]

Heyo--could you try setting the launch option /RequireFocusToUpdate=false?

[stone sail]

and how would i do that?

[faint jewel]

On Steam:
· Right-click on Hades in your Steam Library and select 'Properties...'
· In the pop-up menu, look for the field with the heading 'LAUNCH OPTIONS'

On Epic Games Store:
· Select 'Settings'
· Scroll down to Hades under 'Manage Games' and select it
· Select 'Additional Command Line Arguments'

[stone sail]

ok thanks

hopefully that fixes it im gonna to try it in the morning since its late for me

[stone sail]

it didnt work my game still black screens and crashes my pc

[faint jewel]

Try verifying game files integrity. And have a look in #h1-tech-fixes, especially in Black Screen section - maybe trying different executables would help...

[stone sail]

i tried vulkan and that instantly crashed my pc and 32-bit is well its 32-bit

[faint jewel]

When you alt tab and try to go back to game when using 32-bit does it crash as well?

[stone sail]

yeah think so

i could try it again though

[errant garnet]

I have a question about the name of an object, I skipped the dialogue :(, can I put my question here?

[faint jewel]

I think #h1-discussion or #h1-story-discussion would be better fit for this type of question

[stone sail]

32-bit does not seem to crash the game

[faint jewel]

My guess would be that it crashes when using DirectX exe (which is default) because of lack of memory. What's your RAM and GPU memory? Because if you'd rather not use 32-bit, then maybe make sure no unnecessary programs that drain memory are on when playing Hades. Also, going through and trying different performance-related fixes in tech-fixes might help with that.

[stone sail]

well it says i have 8.00 gb of ram and it says that 7.85 is usable

aand how would i check my gpu memory?

[faint jewel]

Don't remember from the top of my head, but should be somewhere in system info/settings if you're on Windows.

But have a look at task manager to see how much RAM is used at the moment. Usually Chrome takes up a RIDICULOUS amount of memory, which might be the issue here (even when you close the browser - there are still tasks active in the background).

[stone sail]

i dont use chrome

well im looking at memory and 66% of it is being used

[faint jewel]

So yeah, the crashing is most likely caused by the lack of memory. Have a look at programs and which of them can be closed when playing Hades and see if that helps when alt tabbing. Otherwise, use 32-bit.

[stone sail]

opera takes out most of my memory

i could probably close it out and just listen to spotify while playing

[fossil night]

does hades works on 32bit folder version better than 64 and vulkan version?

[stray elm]

The 32-bit version will use less memory and lower-resolution graphics. It will likely run smoother, though if you're getting performance issues, there are some other things to try as well

[fossil night]

so should i use more often 32bits on a pc who is capable of playing much more demanding games, i am asking this because i always delete the folders of the other versions

[stray elm]

If you have a more powerful PC, you'd probably be fine to use the 64bit or Vulkan. I'd personally suggest that you try out each of the versions and see how well they work, then decide from there.

Here are the game's specs, if that helps:

https://cdn.discordapp.com/attachments/520430049003044864/819873329691230218/unknown.png

[fossil night]

i have tried all of them and they work fine

isnt there anyway where we could see a comparison of the 3 versions?

on fps for example

[stray elm]

If you're using Steam, you can enable an FPS meter in the settings

there isn't an in-game way that I know of to display FPS

However, I can tell you that 32-bit uses less memory and graphics, so may have a higher FPS. 64-bit and Vulkan will be largely identical if there isn't a clear difference.

[fossil night]

if thats the case then i will keep 32bit

i think it would be very helpful if they make a benchmark option like some games have to check your FPS

[stray elm]

That could be useful, yeah

[fossil night]

so everyone can check on which version works better

[stray elm]

Could you go Documents / Saved Games / Hades and save a copy of the files there, then try starting the Epic launcher as Admin?

The .sav ones (there should be a few, you only really need to backup Profile1.sav and Profile1_temp.sav, or a different number for whichever save slot you're using)

Ye

Try launching the game and see if it works

I mean, that wouldn't've messed anything up, that was a precaution.

This time though, let's try deleting those files in the folder (so make sure you have them backed up first)

Hmm, aight.

As in, you're starting the game through Epic, but it's asking to link to Epic once you've started it up?

Could you go into your settings for the game (in-game) and double-check that Epic Online Services is enabled?

Huh. Could you try restarting the game again? With stuff like this, sometimes it just needs a bit of prompting

Beyond that, I'm not totally sure what to do. I can look more into it, but feel free to send an email to [e-mail] in the meantime (and potentially reach out to Epic's support team, it may be an issue on their end)

Best of luck! And sorry that I couldn't help

It's useful as a backup and for playing across multiple devices, and is required for the cross-platform saving. If those aren't concerns, them you don't really need it (though I'd manually back your saves up somewhere every once in a while, just to be safe)

[autumn atlas]

Just reporting a few bugs i recently noticed.

1. When using Beowulf and having the hammer upgrade that makes you sturdy when infusing the shield with a bullet crystal (whatever those are called) the study visual effect (and maybe the effect itself) stopped appearing after defeating Megora (Megora was fought under the effect of Extreme Measure tier 1).

2. The cool down timer for your bullet crystal when using Stygian Soul (at max upgrade) did not fade away with the rest of the hud during a scene transition after defeating a boss with a crystal shot (i think the boss i defeated this was was The King and The Bull).

I should probably mention this was on the Steam version.

[stray elm]

Heyo! Could you also report those in-game with ?

[autumn atlas]

what?

can you phrase that in a way i understand better?

[stray elm]

You can report bugs with the game open by pressing f10 on the keyboard, which will bring up a new window for you to describe the bug

@autumn atlas does that help?

[autumn atlas]

more helpful. thank you.

[west dragon]

Does Hades have cross progression between PC and Switch? Like if I linked my Steam progress to switch will I be able to play on my switch and save my Switch progress over to PC if I ever wanted to get a run in before bed?

[stray elm]

Yes, you'll need to link it through your Switch (there are instructions in-game)

[west dragon]

Alrighty thanks a ton!

[dreamy geyser]

the cross save is both ways, it's not a one time transfer, you can sync progress between the two any time

[west dragon]

Ah alright sorry I get confused with some of the terminology between cross save and cross progression

Thinking cross save works one way

[autumn atlas]

found another bug. not sure if anyone else has experienced (i already did an official bug report, just curious if others noticed this). now that i'm doing a new game cycle i'm noticing a lot of npc's and sometimes zag not voicing their thoughts or other non-dialogue box lines when greeting each other or ending a scripted dialogue interaction.

a good example would be Achilies saying "Can I have a moment with you, lad?" or something like that when he has something to tell Zag as he approaches his area of the house.

[stable osprey]

Hi all, when will the font bug on the Switch be fixed? You really can hardly read anything on the Switch. The selection of gods is really so small that I need a magnifying glass. Still, thanks for the great game!

[proven glen]

I...have zero problems with that

Sure thats not just a you issue?

[stray elm]

Could you send a picture or screenshot for reference?

[flint vault]

The only problem i face is whenever I switch my weapons around (only the different forms, default switching weapons is fine) there is a large pause between me hitting the button and it registering it

Like opening the aspect upgrade menu, and closing it has a pause, and selecting a weapon that already has an aspect on it has the delay

[stray elm]

What platform are you on?

[flint vault]

Switch

Which is likely why I'm having the problem lol

[stray elm]

Do you have the game on system memory or an SD card?

[flint vault]

I got the game physically

[stray elm]

Mm, okay. I've heard of similar issues with the game being on an SD card instead of System memory, so it's possible that the same thing happens with the physical copy?

[flint vault]

Not a huge deal however, just something to look out for with any update or something

Game is bug free from my view

[stray elm]

Thanks for the report!

[wary tinsel]

I can attest to this, but I also notice a pause when regular switching weapons sometimes

(Also a physical copy)

[granite lake]

Hello Im send you this messege.
Im playing on switch and i have really bad time reading some font sizes when recieve the blessings is really to small i try i play it on spanish and english and both have same problem.

When i want to read menu or when i recieve blessings of gods i need a magnifying glass its really anoying please love the game but this is so anoying 💔

[floral tiger]

I'ts probably something on my end, but I've played for about 80 hours and I always used to have a default 2 dash ability. The last few runs it has only been 1 dash. Any idea why?

[flint compass]

Have you switched your dash ability on the mirror to the green side?

[floral tiger]

Ahhh I was messing with the mirror to fulfill prophecies. That must be it. THANKS. I thought I was going crazy.

[chrome hound]

yeah I have the same problem, the only workaround I have is to use a monitor.

simplified chinese is even worse *raises up sign that says "languages are not equally legible at the same font size"

you could also print out what each blessing does, eventually you'll be familiar enough to know the effect from just the name

the switch can also natively zoom in iirc. I think you double-tap the home button??

[stray elm]

@granite lake @chrome hound
Heyo—could you both also reach out to the devs through their contact page https://www.supergiantgames.com/contact/ ?

[stark current]

I cant see my cursor in the game

I already relaunched it 3 times

[stray elm]

when can you not see it? At all, or only in combat?

[stark current]

I cant see it at all

[stray elm]

do you have a controller connected?

[stark current]

nope

[stray elm]

Could you try verifying file integrity?

And are you on Mac or Windows?

[stark current]

Windows

I already did it on epic games

If i uninstall and intall it again i'll lose my saves?

[stray elm]

nope

[stone sail]

so im trying to get new save file but every time i try and delete a save file when i reopen the game the save is there but i need a new save file in its plae so how do i fix this?

[stray elm]

Heyo--when you start the game up, there'll be a delete button below the save slot in the Play menu. If you do that, then start a new save in the same slot, it'll overwrite the previous one

[stone sail]

ok

hey it worked thanks swan

[stray elm]

Sure thing ^.^ Best of luck!

[silk solar]

Is this the right spot to report bugs

[faint jewel]

It is. If you're on Windows you can also report bugs in-game by pressing F10.

[silk solar]

It’s probably some kind of switch exclusive bug

Unless I’m reading the description wrong

Explosive Return - “Your Special deals 50 damage to nearby foes when you catch it.”

An explosion emanated from Zagreus as well as any enemies hit with Special when he catches the shield

So every throw had multiple explosions from Explosive Return

[faint jewel]

It shouldn't be like that. Only when shield thrown via Special comes backs to Zag, he'll emanate an explosion, enemies far away shouldn't be affected by that. But are you sure you don't have Ares on Special, as that will trigger a delayed burst of damage?

[silk solar]

Ares did not show up in the entire run

Here was my build

Did it have something to do with Zeus or Double Strike?

[faint jewel]

I'd say it was because of Static Discharge inflicting Jolted on enemies, so when they attacked, they'd taken a burst of damage. So most likely it wasn't a bug related to Explosive Return 🙂

[silk solar]

Does static discharge create a small explosion mark on the ground like explosive return?

[faint jewel]

Hmm, probably, since enemies get struck by lightning iirc...

[cosmic crown]

Hi. I started the game on PC, and moved to Switch in December. I just fired up the game on PC for the first time in 6 months, and it has overwritten all my progress on the Switch with my 6 month old PC profile. Is it possible to restore my switch progress? Both PC and switch are showing the old profile now.

[stray elm]

Heyo—unfortunately, that may not be possible. If you haven't already, don't close the game.

Could you check https://store.steampowered.com/account/remotestorageapp/?appid=1145360 and see if the timestamp on the files there matches when you last played?

.
If those files now match your PC progress, then the data is sadly most likely unrecoverable. That being said, the devs have prepared some pre-made save files to help people who've lost save progress.

In addition, this was most likely caused by a known issue with the Steam Client, which has been fixed on the Steam Client Beta (I can link instructions on joining that)

[cosmic crown]

Uh oh 😬
I have the game on Epic, not steam

[stray elm]

Hmm, okay. Apologies for assuming ^.^' There isn't a way I know of to manually access Epic's cloud storage. It may be worth trying the steps towards the end of #h1-tech-fixes for save data recovery, though it would most likely only be in the Profile1_temp.sav file.

If you'd like me to get you a save from the pre-made ones, just DM me about how far into the game you'd gotten (in terms of # of runs & # of escapes, as well as any other major plot points)

[cosmic crown]

Thanks. Unfortunately it looks like all the files on the PC are from December and earlier, when I last played on PC. All progress since then was on switch 😭

[stray elm]

Dang :S

[languid moss]

do i need to manually download vulkan drivers to play the game using vulkan?

[stray elm]

You shouldn't, no

[languid moss]

im getting some error saying vulkan cant be initialized

on windows

[split axle]

Just dipping my toes in this, you could update your gpu drivers, verify game files, and then reboot your system. Out of curiosity, what gpu do you have?

[languid moss]

no gpu, integrated graphics

intel hd 4600 something

[split axle]

can you give me a basic spec sheet of your system

[split axle]

windows version?

[languid moss]

10

im up to date as far as i know

[split axle]

oooo that rules out a post that I read where it was like windows 7 unsupported so that's a good start

[languid moss]

there is still hope

[split axle]

Did see this bummer of a news on intel fourms however
https://community.intel.com/t5/Graphics/Vulkan-support-for-Intel-HD-4600-on-I7-4790/m-p/1205436

have you played hades before this error occured

[languid moss]

yes

on the directx version

[sharp narwhal]

Yeah, it doesn't look like your combination of processor and graphics supports Vulkan, there's an Intel support page here: https://www.intel.com/content/www/us/en/support/articles/000005524/graphics.html

[split axle]

To be fair, I do have a 1080 and don't utilized Vulkan's API. Main utilization of Vulkan is to offer higher performance while balancing out CPU and GPU usage. If your system can handle running Hades on Directx, I wouldn't worry too much about it.

[languid moss]

yeah, i was just trying to use vulkan since i heard it was better

but it runs fine

except for that horrible explosion animation after i beat hydra

[split axle]

Oof, that sucks but understandable since the 4600HD came out in 2013 I'm pretty sure. Micron is possibly cracking down on scalpers and prices are going down. So, hopefully the gpu prices get back in order so you can upgrade your system.

[rain cradle]

I have 2400G and it plays many games without GPU, something i can recommend to anyone who is not a player

but just want to chill from time to time playing games like Hades etc

Now there are newer chips of it, 3400G and 5600G/5700G (soon, zen2 based)

[vestal cloak]

Hello… I recently buy the switch version, but the crossSave with Epic is not working…

Im not seeing my pc savedata 😦 I tried to reinstall, powerOff, 4G wifi spot… did not work 😦

[stray elm]

Have you linked your Epic account through the Switch?

[vestal cloak]

Yes, thank you

[stray elm]

Do you usually start the game through Epic or through a shortcut?

[vestal cloak]

And theres no “cloud error symbol” it says the cloud load its ok, but loads nothing

Always through epic

[stray elm]

Hmm, aight. And you've enabled Epic Cloud Services in-game?

On the PC

[vestal cloak]

Yes, I always choose the “save cloud” option

[stray elm]

Is your Switch time/date synced?

[vestal cloak]

The first attemp always fail, but the second goes well

Yes, I have automatic time/date sync

[stray elm]

What do you mean by first and second attempt?

[vestal cloak]

When, in pc version, I click on “sync and exit”, I have to choose between “local” and “cloud”; I always choose cloud, but the first attemp show me an error and y have to retry, and in that second attemp, it works

And save the data

Its the only weird thing I founded

[stray elm]

That sounds like it may have an issue saving the second time, even if it doesn't say. Could you try running the Epic Launcher as Admin, then playing and saving Hades, and see if that error still pops up?

[vestal cloak]

I will try, but tomorrow morning(00:40 here, in Spain)

Tho I would have fix it only using the Switch

Thank you so much Swan, I will reply as soon as p

[stray elm]

:Fair enough! Feel free to ping me when you do ^.^

Sure thing! Best of luck, and g'night

[vestal cloak]

Good night 😌☺️

[stray elm]

(oh, y también puedo hablar español si es más facil)

[digital topaz]

Hello. On psn, the purchase is split? Either I buy the ps5 or ps4 version? If I buy the ps4, do I also get ps5 version?

[stray elm]

I don't know for sure, sorry. I can ask tomorrow and let you know what I hear

[digital topaz]

Thank you. :)

[faint jewel]

From the website: "Both the physical and digital PlayStation 4 versions of Hades include a free upgrade to the digital PlayStation 5 version."

https://www.supergiantgames.com/blog/hades-xbox-playstation-coming-soon/

[stray elm]

Danke, Tiank ^.^

[digital topaz]

Nice. Thanks

[vestal cloak]

Hola, perdón pero he tenido un día duro de trabajo, si hablamos español mejor, aunque tengo algo de solvencia en inglés. He intentado abrir como administrador y me aparece esto:

Esto desde el ordenador, y no tengo problema de conexión aparente

gracias @stray elm

[stray elm]

Posiblemente necesitas poner el juego en la lista blanca de Windows Controlled Folder Access (Acceso controlado a carpetas) y/o tu antivirus
...aunque abriendo como administrador debe arreglar eso, :S

si eso no funciona, no sé exactamente porque la sincronización fallida. ¿Puedes usar los Servicios Cloud de Epic por otros juegos?

[vestal cloak]

Nunca lo he probado, ni se en que juegos puedo, es mi primera vez

Antivirus no tengo, uso el de windows

[stray elm]

¿puede comprobar que, entonces?

[vestal cloak]

Está desactivado

[stray elm]

ah, veo

entonces, no sé porque no funciona, perdón. ¿Puedes enviar un correo a [e-mail], incluyendo los archivos al fin de #h1-tech-fixes ?

[vestal cloak]

Donde puedo encontrar esos archivos?

Vale perdona, my bad

En el h# haha

El correo en español?

Enviado, espero que haya suerte

[stray elm]

Ah, ¿probablemente en Ingles? Pero puedes enviarlo en español también

[stark current]

My cursor doesn't show up, i tried reinstalling and verifying the game (epic games)

[stray elm]

are you using f.lux?

[stark current]

i dont know what's that

oh i never installed this

[stray elm]

Aight--has it worked before, or are you just starting out?

[stark current]

i was playing for some months

but sometimes this will happen when i exit the load

like going to the main screen

[stray elm]

could you go to Documents / Saved Games / Hades, then backup and delete Profile1.sjson?

[stark current]

gimme a second

i'm relaunching the game

it worked thanks! @stray elm

[stray elm]

Sure thing ^.^

[forest python]

Went to purchase Hades for switch for a family member, Online store says its purchased already but there is no download button. Game isn't on the console in the first place.

What have I done wrong

[stray elm]

Have you tried restarting already?

That sounds like it may be an issue for Nintendo support though

[junior junco]

Hey y’all, I think I accidentally overwrote my save file in hades on the switch when loading a cross-save file on to another switch. I had many runs and only needed to finish the resource director to complete everything in the game. When I loaded the file on the second switch, there was a question mark bu the file so I clicked and chose to use the cloud data (what I wanted). It loaded and all was fine, but i had both games open and next thing I know my file is overwritten with a fresh file that was in the same slot before, is there any way to recover this? I’ll never become an unseen one now 😔 I hope I’m at the right place and I hope I didn’t just botch my completion

[stray elm]

Heyo--unfortunately, there isn't a way to recover progress off of the Switch, as the files aren't accessible. If you also use Steam, there's a possibility that you may be able to recover it using Steam's cloud.

The devs also have some pre-made save files to help with lost progress, though I don't know of a way to put those onto the Switch without using Steam or Epic for Cross-Platform saves. If you don't have it there, let me know and I can ask the devs if they have any other ways that might work.

[junior junco]

I only own it on switch but I do have cross saves enabled through my epic account, but I didn’t hook my steam up before I lost my data so assume it’s not there?

If the data is gone, I would really appreciate hearing about those pre-made saves. I really wanted to fully completed the game. Everything was finished i just needed darkness to finish ranking. Idk what’s possible but I appreciate your help and response. If helpful, here’s a post with some info about my profile, I don’t know if it’s helpful, I just really like this game and am hoping for the best https://www.reddit.com/r/HadesTheGame/comments/nyccam/after_defeating_138778_foes_making_556_escape/?utm_source=share&utm_medium=ios_app&utm_name=iossmf

[stray elm]

Alright--I definitely don't have one with that much progress, though I can certainly send you a file with a lot of progress on it (one of mine, 260 hours). You could also ask in #h1-discussion or #h1-high-heat-strategies if anyone has a save closer to yours

[junior junco]

Thank you so much, I would hugely appreciate that. I will also ask there to see if there are any farther files but I totally understand, thank you again.

How do the save files work? Like how do you share them with people?

[stray elm]

alright--I'm in the middle of something right now, but I'll send that once I'm done. The files are located in Documents / Saved Games / Hades

[junior junco]

Do I have to own the game on my computer to do this? Like I just hooked up my epic account for the cross save I don’t actually have any files on my computer, unless I can access it through epic somehow

[stray elm]

Ah, hmm. Yeah, you'd need to have the game on Epic to do that, as far as I know

[junior junco]

I may just do that cause, that’s a lot of lost progress

Any difference if I do it through steam instead?

[stray elm]

I can also ask the devs tomorrow if there's another option

nope! though you'll need to relink the Switch through Steam instead of Epic

[junior junco]

Thank you so much, that would be awesome to hear if they could help at all. Super cool that they communicate with their community and team and may be able to help

[stray elm]

Heyo! Do you also have Nintendo's Switch Online Service, or were you doing the cross-save purely through Epic?

[junior junco]

I do ha e the online service as well!

[stray elm]

Alright—I'd look into what you have access to with that, as it may have a backup or file access you can use

[junior junco]

If I understand correctly, I tried to load my previously saved cloud data but somehow the backup was too recent. Is that how you mean

[stray elm]

Not quite—I mean checking though the Nintendo website or similar to see if they have some form of direct access to their cloud storage

[junior junco]

Oh that’s awesome I didn’t know that, hopefully I can find somewhere there thank you

[stray elm]

I don't know that they do—some services do, some don't. I haven't used Nintendo's, so I'm hoping ^.^"

Also, I'm hopping off for the night—I'll check back in the morning. Thank you for your patience, and hopefully we'll get this sorted out

[junior junco]

Hey good night and thank you, you’ve been super helpful and kind

[leaden obsidian]

guys help pls. When I launch Hades my cursor dissapears. Like i can still shoot and click stuff but I can not see the cursor

[vestal cloak]

No me han respondido aún, sigo esperando, gracias!

[stray elm]

Could you go to Documents / Saved Games / Hades, then backup and delete Profile1.sjson ?

[junior junco]

Hey @stray elm so it seems like I won’t be able to recover my files from Nintendo’s service. Id love to hear what the devs are able to do if anything 🙂 no pressure tho

[stray elm]

Sure thing! Do you mind if I DM you?

[jovial latch]

seeing as greg seems to have ninja edited the patch notes, it ought to be the most up to date, but just wanted to double check that v1.0.38131 is the most recent patch on the switch as of today/last night?
(in game displays v1.38130)

[junior junco]

Not at all! Thank you

[stray elm]

@sharp narwhal do you know?

[sharp narwhal]

Yes, there was an update earlier this morning as part of the Switch launch in Japan.

[final obsidian]

Is the pc version support Bluetooth controller right of the bat?

[stray elm]

As long as the controller works with your computer normally it should work with the game

[final obsidian]

Cool, i thought i need to install some stuff to convert the input to xbox.

[stray elm]

You may need a bit of extra setup, depending—feel free to let me know if you do

[still citrus]

I don't know if that's the correct channel.

[ionic atlas]

Are you talking about how you get 0 obols from purging those boons?

Because you probably have a chaos curse that makes it so you don't earn any money

[still citrus]

oh

didn't know that was a thing

thx

oh yes chaos curse

[jovial latch]

great, thanks!!

[wild thistle]

will Hades get dualsense support on PS5 day 1?

[jovial latch]

just realized my feedback would be more appropriate for the localization channel, so to there my feedback flies

[faint jewel]

Yes. From Private Division's website (FAQ): Hades features enhanced controller vibration and lighting on the PS5 DualSense controller.
https://store.privatedivision.com/en/game/buy-hades

[vestal cloak]

@stray elm sigo sin respuesta cuanto suele tardar? gracias

[stray elm]

Posiblemente podría estar algunas días. A veces, los desarrolladores tienen más trabajo. Si te falta una repuesta al fin de mañana, dímelo y puedo contactar con ellos

[agile merlin]

Hey, my game starts, I choose the save and then it goes to a black screen
Like, i can press Esc and it shows the menu, its not freezed, but nothing is showed on the screen. I really don't know what to do.

[stray elm]

What platform are you on?

[agile merlin]

PC

[stray elm]

Steam or Epic?

And which menu does it show, the pause menu?

[foggy mango]

Hey, having a weird issue lately. The game seems to be locked at 30 fps, doesn’t go up or down. It used to run at 60-70 fps earlier. On steam btw.

[faint jewel]

Maybe have a look at settings to make sure VSync is off? If that doesn't help, try backing up and then deleting profile1.sjon in game's saves folder.

[foggy mango]

thanks, i’ll try this

[vestal cloak]

Vale, comprendo. Muchas gracias, te comento el Lunes me contesten o no 🙂

[flint vault]

I might be insane but I think Hades updated on my switch?

Switch version says 1.0.38131 and ingame v1.38130

I noticed the download bar on the game before launching but idk if that means update

[crimson bloom]

it did update but was just minor patches

[flint vault]

I mean, means update 100%

[stray elm]

Yes, an update went out recently

[flint vault]

I'm curious what was changed, but couldnt find anything

[stray elm]

I believe localization updates, along with the Japanese release?

[sharp narwhal]

Loc updates, Japanese language integration, and also caught the Switch up with the PC version in terms of bug fixes. Our last Switch patch was several months ago, so even with minor bug fixes every now and then, it added up a good bit

[agile merlin]

Exactly, I can see the pause menu, but when I close it the whole screen is black

[agile merlin]

I just defeated the last boss, passed through the gates and then SHAZAM, it all goes black

Is there a way to fix my save? I do not want to lose it

[stray elm]

alright--with the game open, could you go to Documents / Saved Games / Hades, then (assuming you use save slot 1) rename Profile1.sav to Profile1_old.sav. Then, rename Profile1_temp.sav to Profile1.sav.

Once you've done that, open the "Play" menu in-game, and try opening the save again.

[agile merlin]

Ok, should I make a copy from the folder to have a backup before doing this??

[stray elm]

sure, or at least the files you're changing ^.^

[agile merlin]

All right, I will do it soon

[agile merlin]

Same error bro

[sharp narwhal]

This was a bug in the release version that was fixed ~9 months ago. If you update your game to the latest version through the launcher, you'll be able to load your save and play with no issues!

[agile merlin]

Will I lose my save??

[sharp narwhal]

No, you shouldn't

[cunning juniper]

Uh found some weird bugs

||Hades fire beam attack went through the piller and hit me, which is bug 1, but bug 2 is that I took no damage||

[granite crown]

@cunning juniper For the 2nd bug, it's possible you had a boon that gives you a chance of dodging

[cunning juniper]

It wouldve said Dodged tho

The beam was passed through both me and the pillar like we were made of air

[manic ingot]

here's something i found that the devs might care about not sure where else to post it, not asking for a fix just thought i'd help out

[noble halo]

Today has been weird playing this game. After completing one chamber I went offline, it was said that the save has been made less than a minute ago and I noticed that animation when it saves, so I assumed it's safe to do so.. I come back, log into the game and I see lost about 2 hours of my progress. 2nd Time I did the same thing again, first time I ignored it, went again, but then again I lost 2 hours of my progress after logging back in. What's the cause of this, the Save Game folder for Hades shows my last save that has been made 4 hours ago, even though the save was made before I logged out of the game.. The question is.. what to do in this situation ? There is no back up file that was supposed to be the last save I made but clearly they're not there or atleast the saves made the time I logged out and I made sure that the save was made via noticing the Animation ofc.

None of the Dev Posts helped me in this situation.

[ionic atlas]

Check #h1-tech-fixes

[noble halo]

Yeah, It seems that it was my Windows restricting access to Hades itself and the save of the game, though I still wonder how did it save anything, I didn't even notice it nor I got a warning that it has issues with saving the files. Thank you anyways.

[stray elm]

Heyo—if you're on Windows, could you report that (or other bugs) in-game with next time you see it? Otherwise, thanks for reporting here!

[wide surge]

why am i getting this error i cant lunch the game at all

[stray elm]

It's an error caused by an older version of the game—it should be fixed if you update the game through your game launcher

[wide surge]

using the epic store right ?

[stray elm]

Ye

Or through the game library, more precisely~

[wide surge]

i will give this a try , thanks a bunch ^_^

[obsidian vessel]

Hi my game keeps crashing at startup and I've tried everything on tech-fixes

I just got the game and the game logs are nowhere to be found

Nvm all good

32-bit stopped crashing for some reason

[manic ingot]

oh i didn't know that counted as a bug, sorry

[outer ermine]

Hi my game wont save my progress and i tried it all in the tech fixes

[outer ermine]

I have just the same problem as this person

so i just went out the princes chamber out and in a loot of times and it worked for some reason

so i guess that counts as a temporary fix

[noble halo]

Doubt that it works like that.. It cannot save your old save that was lost. It is due to Windows Restricting access, you have to go into Virus And Threat security, then go to advanced settings and put Hades into that list.

[outer ermine]

im gonna try that

[outer ermine]

oh i think it worked

thanks mate

[crude pulsar]

anyone know how to fix d3dcompiler _27.dll problem without buying a paid program?

[stray elm]

27 or 47? And what OS are you using?

[crude pulsar]

47 and windows 8

[stray elm]

You should be able to download and install that from here: https://wikidll.com/microsoft/d3dcompiler_47-dll

[crude pulsar]

that installed it and then it asked me to pay for the full version to fix it

[stray elm]

Does the website say that, or a pop-up from the file?

[crude pulsar]

the website

well both

[stray elm]

If you start up the game, does it work?

[crude pulsar]

The download window comes out and it just closes, the window of running hades does not even come out, that is, the installation does not finish, and it does not open the game

[stray elm]

Huh, alright. I haven't personally helped someone with this before, so there might be something I'm missing.

@sharp narwhal sorry for the ping, but do you know anything about fixing the d3dcompiler_47.dll error?

[sharp narwhal]

It's a Windows 8 issue. Sometimes it can be fixed, sometimes it can't. Send us an email at [e-mail] and I'll get back to you Monday

[crude pulsar]

Okay, did you mention me

[sharp narwhal]

Yeah, sorry - send us an email and we'll see if we can help you out!

[queen iris]

Hello ! I bought the game a couple of days ago and after a few hours of playing, the game suddenly crashed once. I restarted the game, got an extra run in before the game crashed again, and now every time i try this run it ends up crashing, sometimes 30 seconds into the run sometimes a few minutes in. No error/crash messages.

I only found one other other person experiencing this on steam that described it pretty well: *"The game just quits entirely, sometimes maintaining my place in the current run, sometimes reverting me to the House of Hades before the run started. " *
I already tried all the pinned troubleshooting for crashes, verified the integrity of game files, reinstalled.. nothing seems to work. I'm on a MacBookAir with M1 chip ^-^
Thank you in advance for any help !

[sharp narwhal]

Hey, could you send us an email to [e-mail] with the following files:

1. Your system information:
   Spotlight search > System Information > File > Save > report.spx

2. Your Hades.log located here:
   ~/Library/Application Support/Supergiant Games/Hades

We'll take a look soon!

[queen iris]

Thank you !

[vestal cloak]

@stray elm sigo sin tener respuesta respecto a mi bug con el cross cloud save 😦

[stray elm]

Comprendo—

@sharp narwhal , can you/someone look into this when you get the chance? It's an issue with Epic's cross-save where the computer side is getting sync failed issues. There should be an email from them, and I've linked the original discussion in the reply

[crude pulsar]

already have a solution?

[sharp narwhal]

I only see one relevant email, which we responded to 4 days ago - we're waiting on a response. @vestal cloak Encontré tu correo electrónico; un ingeniero llamado Nikola te respondió el 23 de junio pidiéndote que probaras la sincronización nuevamente después de que hizo algunos cambios en el lado de Epic. ¿Sigues teniendo problemas?

[sharp narwhal]

Sorry, did you find a fix? We haven't received your email yet, if you sent one

[crude pulsar]

No, I have seen many videos and pages but none of them served me

[sharp narwhal]

Alright, can you launch the game if you go to \Program Files\Steam\steamapps\common\Hades\x64\ and double-click Hades.exe?

[crude pulsar]

Yes, I tried but I get this error, I also tried opening it with administrator and also with the other folders (64vk) (86)

[sharp narwhal]

Alright. There is a different site than the one you used linked on our FAQ that you may have more luck with in installing the DLL, nobody's mentioned it having any paywalls or anything: https://fix4dll.com/d3dcompiler_47_dll
If none of the launch options (Vulkan, 32-bit, etc) are working with that, it's probably not something we can fix - upgrading to Windows 10, if you're able, will resolve the issue. If you can't or don't want to upgrade and you haven't been able to start the game at all, you should be able to refund it through Steam. Sorry again for all the trouble!

[vestal cloak]

Hola ellis, gracias por responder en castellano. Es raro porque no veo la respuesta en el Buzón, solo tengo un mensaje automático de respuesta, voy a intentar sincronizar. Muchísimas gracias, a Nikola también

Nada… me sigue dando el mismo error, he probado como administrador también 😢

[sharp narwhal]

Muy bien, gracias por intentarlo, se lo haré saber a Nikola. Está en una zona horaria diferente, por lo que pasarán unas horas antes de que esté aquí. Le pediré que te notifique en Discord, ya que el correo electrónico no funciona.

[vestal cloak]

Muchas gracias

[jagged bobcat]

so i’m kind of stuck. i cleared my 11th run, after entering greece i couldn’t move. saved/reloaded, now i’m stuck with this. nothing to interact with, reloading doesn’t help, giving up is greyed out.

(spoiler because actual spoiler, probably)

also i’ve already submitted a bug report (f10), but turns out i’m too impationt to wait for a reply <.<

[stray elm]

Heyo—you'll need to restart the game to do this, but after reopening the game, could you go to Documents / Saved Games / Hades, then rename Profile1.sav to Profile1_old.sav. Then, rename Profile1_temp.sav to Profile1.sav. From there, open the "Play" menu in-game and try loading your save.

You may want to save a copy of those two files in another folder before making any changes

[jagged bobcat]

already tried that with the various .sav.bak files but gimme a minute

[jagged bobcat]

nope, same situation

[stray elm]

Alright—I won't have a chance until tomorrow, but could you zip up all of the .sav or .sav.bak files in that folder, then DM me the zip? I can take a look through and see if there's one that can exit.

You may also want to try verifying file integrity—it's possible there's an error there

[jagged bobcat]

did file verification through EGS, didn’t help. sending you the files now.

one thing that struck me as kind of weird is that the various .sav.bakX files don’t seem to be in chronological order, no idea if that’s normal :)

[stray elm]

Yeah, that's normal—I'm not totally sure what the process of updating them is, but mine are the same

[slow basalt]

Hi, I have a question

I have not played in a bit (a month ago) and went back to my usual savefile (Profile 1). The game synced to the cloud and I checked the list of prophecies to see what I was missing. I noticed that my savefile is an older version than the last time I played and I have lost a pretty big amount of progress. I have been playing exclusively on switch since February and have not touched the PC version since.

Is there a way to recover an older save from the cloud? The game has overwritten my progress and now it has set me back quite a bit.
Some screenshots in the switch indicate that one of my last runs was on 05/20, but my current progress corresponds to what I had in February.

I followed the steps on how to retrieve older savefiles (from #h1-tech-fixes), but other than the most recent (today), the last file is from 02/20 which is very very old.

I have some screenshots from 03/20 that indicate I had done 98 runs and cleared 6 times. Today, 06/29, I'm at 91 runs with 1 clear (same as back in February). My most recent screenshots before today are from 05/20, which should be more or less my most updated save.

Can anyone please help?

[ionic atlas]

Check #h1-tech-fixes

[slow basalt]

@ionic atlas like I said, I already did

[ionic atlas]

oh sorry

[stray elm]

Heyo—are you using the Steam Client Beta?

If not—unfortunately, it's possible that progress has been lost, due to a bug with the cross-save not correctly downloading to your computer. Joining the Beta Client should prevent that from happening in the future (the fix is not yet on the main client).

You can check https://store.steampowered.com/account/remotestorageapp/?appid=1145360 and try loading the files there, though it's possible they've already been overwritten by the PC.

[slow basalt]

@stray elm I use Epic, not Steam, so I assume it's all lost(?)

[stray elm]

Ah, apologies for assuming—a similar issue cropped up recently with Steam, so that was my default ^.^"

There isn't a way to manually access Epic's Cloud Storage that I know of. Depending on how much progress you lost, I may be able to offer you one of the pre-made saves from the devs. However, I'm not sure that any of them will actually be close to where you were, unfortunately.

[slow basalt]

@stray elm should I dm you and tell you up to where I got and what quests I had completed to see if one of the pre-made saves would be good?

[stray elm]

Sure ^.^

[fathom mango]

i have a MacBook Air 2015 and i can not get Hades to launch even after reading the section in "Hades-tech-fixes" my graphics are: Intel HD Graphics 6000 1536 MB and i am on software version 10.12.6

[stray elm]

Unfortunately, the game has 10.13 listed as the minimum specs, so that may be causing the issue

https://media.discordapp.net/attachments/520430049003044864/835663890536333352/unknown.png

[fathom mango]

thank you!

[runic ore]

Hey, I'm having trouble with using a gamepad on the Steam version of Hades

The game recognizes that there is a controller connected, it vibrates if I turn vibration on and off, but it won't let me move through menus etc

[stray elm]

Are you using Big Picture Mode, what controller are you using, and what OS?

[runic ore]

I'm using fullscreen borderless, an Xbox One controller, and Windows 10

[stray elm]

There are a couple launch options listed in #h1-tech-fixes for controller issues, I'd start there. I'd also make sure you don't have any other controllers connected

[runic ore]

After some tests, the problem has something to do with DirectX

If I run it in 32-bit mode, it works

[stray elm]

Huh, aight. Could you report that in-game with ?

[runic ore]

Yes, I most certainly will :>

Thank you for your help

[stray elm]

Sure thing ^.^ Best of luck!

[sharp narwhal]

32-bit has a lot of "compatibility" command line options built in that aren't turned on by default - it's likely that one of those resolved the issue, probably /UseNativeGaInput=true /UseNativeGaInputNoControllers=false. You can enable these in 64-bit at Properties > Launch Options. 32-bit and 64-bit are both DirectX, only the Vulkan option uses a different API.

[runic ore]

Oh, huh

I'll give that a try. I'm still new to PC gaming, so my tech skills are a little lacking LOL

[sharp narwhal]

Yeah, no problem! To be clear, these are Steam properties, not your computer. You can access them by right-clicking Hades in your Steam Library.

[runic ore]

Ahhhh, I see

[runic ore]

@stray elm@sharp narwhal, going into those settings and enabling it fixed my issue! Thanks for both of your help 😄

[final obsidian]

Is my eg saves can be trasfer to steam version?

[visual harbor]

Why cant i see all the weapons in hades?I can only see the sword, bow, shield and spear

[final obsidian]

U need to unlock the other with darkness

[visual harbor]

oh alr thanks!

[sharp narwhal]

Hades saves in the same location on PC regardless of if you're playing on Epic or Steam: \Documents\Saved Games\Hades\

You should be able to just launch the Steam version on the same computer where you were playing on Epic, and your saves will show up in-game automatically

[final obsidian]

thanks for the info

[vestal cloak]

Hola Ellis, sigo sin tener respuesta 😦 muchas gracias

[sharp narwhal]

¡Lo siento! Le he vuelto a preguntar al respecto, pronto se pondrá en contacto contigo.

[tight vessel]

Saving on PC is not working properly for me. I see the auto save icon pop up, and when I bring up the menu to quit it says I saved less than a minute ago. But when I come back its a save from a day ago.

[stray elm]

There are some things to try in #h1-tech-fixes , I'd start there

Most likely, you need to whitelist the game through Windows controlled folder access and/or your antivirus

[grave lichen]

i can't use my controller for the game for some reason now, i took a little break for the game and now it isn't detecting it at all, my controller is fine and it works with steam big picture, dead cells and rocket league but just not hades

is this happening with anyone else?