h1-tech-support

[sharp narwhal]

Save and quit to the menu, then close out of the software fully and reboot. Leaving it on for a long time can cause some pretty strange bugs; we're still investigating, but recommend closing the game at the end of play sessions for now

[visual stone]

Ah I see. Okay I’ll try that. Actually, I’ve done that once, but the bug still happens. But I’ll give it a shot

[sharp narwhal]

Alright, yeah, if it still happens then you could also try reinstalling

[stray elm]

Alright, sorry for the delay. Have you tried updating your graphics drivers or using the different startup options?

some achievements will not work while offline, no. Could you report this in-game with , and include that link?

[celest jasper]

yo wait i just launched the game and for some reason im getting no audio help pls

[stray elm]

Have you tried restarting the game & checking your system/in-game audio settings?

[shell perch]

I know this isn't where to post this but I don't know where to post this but y'all got some roaming the server tryna take advantage of gullible mfs

[stray elm]

They've all been banned already, thank you for reporting though

[shell perch]

Ye

[viscid flax]

Just a recommendation: In any server that is popular and has a glorified verified type of tick like SG has; turn off dm's from server members. This way you don't have to worry about all those scam attempts.

[delicate junco]

Hi I’ve been really enjoying hades the past 2 weeks and today I got to hades. And nearly beat him first time!

However before that I started to notice a weird visual bug where parts of scenery had a weird green blue streak in them where they hadn’t before or if it did it wasn’t as glaring.

I’ve updated my drivers and verified my files and the visual bug is still present.

I’ve hear that running the game in x86 could solve this but I don’t know how to launch it like that.

If anyone’s got any other suggestions I’d love to hear them

[stray elm]

Could you send a screenshot of the visual bug?

[delicate junco]

I’ve sent one with f10 (I’m in bed and on phone now sorry)
but there’s one a few post off with a simular visual issue involving a sword. I was using the elisuim gun upgrade.

I’m not sure it’s the gun causing the issue I’ve used it plenty of times before and not encountered the bug and it seems to been in the loading screen as well. I’ll post sometime once I wake up

[stray elm]

I ask because there are some colorful stripes that are a part of the game's art style, and not a bug

[delicate junco]

Na these are defo new stripes in places where they weren’t before. I have a feeling that they were present before but for some reason are more pronounced.

[stray elm]

Alright. When you get the chance, feel free to drop them here and ping me ^.^

[delicate junco]

Cool ty! I may not need to though. You wouldn’t happen to know how to launch the game in x86 I’ve heard that could solve the issue

[stray elm]

I would, in fact ^.^

Do you have Steam or Epic?

[delicate junco]

Steam

[stray elm]

Do you start the game through Steam, or through a shortcut?

[delicate junco]

Normally through shortcut

[stray elm]

If you launch through Steam, it will be an option presented on startup.

(Note that launching through a shortcut means that you don't get any Steam features, such as achievements or cloud backups)

If you want to continue using the shortcut, you can go to C:\Program Files (x86)\Steam\steamapps\common\Hades\x86 and create a shortcut from the Hades.exe there

[delicate junco]

Ah okay so just find hades in my steam library and launch it via there?

[stray elm]

Yeah!

There will be three options (Default, 32-bit, and Vulkan)

32-bit is the same as 86x

[delicate junco]

Okay cool I’ll give that a shot!

[stray elm]

Sure thing ^.^

Best of luck

[delicate junco]

Thank you!

[visual stone]

The game has become unplayable for me 😦 restarted and rebooted, reinstalled, and it still speeds up

[sharp narwhal]

Alright, sorry about that - it's a bit of a shot in the dark, but have you changed your Switch clock recently, or can you tell if it's keeping time correctly? You can also try zeroing out your Pact of Punishment and throwing away a run to maybe get anything that got bugged out reset, then try turning it on again

[unique sail]

Is it possible to transfer my Hades game data from an sd card to a nintendo switch? I've been trying to see the settings but it's still not working, does this count as tech support?

[stray elm]

Are you referring to the game itself, or to your save data?

[unique sail]

Save data

All my data'son an sd card

[stray elm]

I'm not actually sure, sorry. I can ask one of the devs tomorrow, if you'd like

[unique sail]

That's be really kind thank you

And yes I would like that very much

[last herald]

I come bearing many cast glitches!

and by many I mean two! yes I know about the f10, I'm on a mac so that's null.

It says 192 base damage, and I had a (during the fight before recieving the miniboss boon) +10% family favorite, but it was doing 162 damage only

I'm aware a patch recently claimed to have fixed "trippy flare doing less damage than expected on aspect of Hera," but apparently this wasn't the case, I noticed it as soon as I levelled up the boon

family favorite might have something to do with it as well, possibly

the second glitch is this one

if you do a charge and try to load just as the charge is coming to an end, you can pretty reliably trigger this bug where the AOE appears (not sure if it actually is) to be bigger

it only does the normal damage, no +100% bonus with the glitched rush

and no casts shoot out at the end

see how there's no casts loaded in as the rush is charged and lookin thicc

anyway, that's all the glitches I have for today! the only other one I have is crystal beam being reliably underneath the back walls in styx and the champions fight (at least where I've noticed it), but I've reported that before

✌️😁✌️

[slim hearth]

Could you make sure you have the most current patch installed? (1.37828 I believe, can be checked in top right of title screen or by checking patch notes in game) I am also on a mac and the patch is not available (I have 1.37332, even though the patch is listed in the news section of steam), which I suppose is a bug of its own. I believe the current patch lowers the tooltip damage to be the damage you saw in game, and also lowers beowulf trippy flare damage and tooltip to that value

As for the 2nd thing, to trigger this you just need to cast any time during a bull rush after you start moving. The damage of your current rush then increases for the remaining duration of the rush, and the aoe (but not damage) increases for your next. This has been how it worked since beowulf was added iirc.

[last herald]

:0!

[last herald]

thank you!
but is the 2nd thing a bug or not? is it somehow intentional?! that's wild

[slim hearth]

I'm not sure to be honest. It definitely is odd though. I've just sort of gotten used to it haha. I use it from time to time in my runs, when I need some extra aoe vs some numbskulls

[frosty tiger]

Found a strange bug

Just booted up my game after resetting the comp

[faint jewel]

Try verifying the game files integrity.

[frosty tiger]

Alrighty

[faint jewel]

It does look kinda cool though 😉

[stray elm]

Most of the corrupted graphics bugs look pretty neat

[scenic spruce]

kinda reminds me of the spoilers I guess ||3rd phase of the Extreme Measures Hades boss||

[frosty tiger]

Perhaps lord Chaos has finally showed their true form

[woven grotto]

Since the last patch, Hades does not launch anymore for me 😦

Steam / Mac OS version. I tried rebooting Mac, re-installing Hades, verifying game file integrity, deactivating steam overlay, the various suggested launch options, and deleting Profile1.sjson.

I think those are all things mentioned at #h1-tech-fixes that apply to Mac. Still, Game won't launch. Worked fine yesterday 😦

no Steam update or Mac OS update in the meantime, Hades patch is the only thing that changed, I think

launch stuck at this state

[stray elm]

Which launch options specifically did you try?

Also, I'm not familiar with the Mac layout, sorry—is the Hades Icon in the bottom right a shortcut, or saying it's "open" but you're unable to view it?

[woven grotto]

/UseNativeGaInput=true /UseNativeGaInputNoControllers=false

If those don't work, there are a couple of additional options to try, adding one at a time, each one with a space after the ones above:
/UseSwapEffectDiscard=true
/UseAnalytics=false

[woven grotto]

the icon appears when an app is running (being "open"), yes. But it is basically only the icon appearing without the game actually starting

activity monitor (Mac's equivalent to the Windows Task Manager) lists a hades process running, but only using 45 Mb

[stray elm]

What MacOS do you have?

[woven grotto]

Mac OS 11.2.3 (iMac from 2019)

[stray elm]

If you check the saved games / Hades folder again, is Profile1.sjson back?

[woven grotto]

Nope

[stray elm]

Alright. I know the most recent update did adjust some things on the Mac, so it's possible something happened there. Could you follow the steps at the end of #h1-tech-fixes about emailing [e-mail] some log files?

[woven grotto]

Sure, will do

Thanks for looking into it nevertheless

[stray elm]

Sure thing, sorry for the inconvenience

[quartz hawk]

So I found a neat bug! I've been playing Hades a lot but not 131k darkness... yet!

(not sure if this is where to put bug reports?)

Ope. Just saw the note about F10. Will do that. Sorry!

Actually - i'm on a mac and fn+F10 isn't working for bug reporting. Happy to send my save file if it would help. It's not a bad thing per se, just feels like cheating 😂

[sharp narwhal]

We're looking into it currently, sorry for the trouble!

[quartz hawk]

No problem! Thanks for all you do!

[sharp narwhal]

Ok, we're pretty sure it's a Mac-only issue. We'll work on reproducing it and pushing a hotfix; once that's out you can restore a backup save using the guide here: https://supergiantgames-kb.groovehq.com/help/hades-missing-or-corrupted-save

[stray elm]

If you saved and quit, did the darkness on the save slot screen update to match the increased darkness in-game?

(You may want to save a backup before doing that if you haven't already, since that'll make it easier to recover to where you were)

[quartz hawk]

It did not update to match, unfortunately I restarted the app before I thought to take a backup.

There's a possibility I have a cloud save to pull from though!

[stray elm]

so the darkness shown on your save slot does not match the darkness shown in-game?

[stray elm]

https://store.steampowered.com/account/remotestorageapp/?appid=1145360

here's the link if you didn't already have it

[frosty tiger]

hi there! i'm having the same issue as @quartz hawk, but with gemstones instead! every time i enter a room the gemstones just increase a bunch. am also on Mac

[stray elm]

I'd save a backup of your files before closing the game, but if you then save, quit, and reenter the game, does it save the increased gemstones?

save files are in ~/Library/Application Support/Supergiant Games/Hades

[quartz hawk]

Correct - save file says 18,644 and in-game says 131004 in-game, and it increased entering a room as well for me

[stray elm]

and that's even after saving, closing, and reentering the game?

[quartz hawk]

Correct

[frosty tiger]

yeah. when i saw this happening i saved, quit the game, reentered, and still had more gems than i should've. when i entered and exited the bedchambers the gems would increase each time + when i started a run each chamber would also increase the number of gems by a huge amount. i uninstalled and reinstalled but still same issue

[stray elm]

Alright. Thanks a ton for the report, and for your patience!

[sharp narwhal]

We're investigating currently and hope to have a fix out soon - for now, don't play for a bit, and we'll let you know when there's a fix

[frosty tiger]

thank you all for all your hard work!

[quartz hawk]

Thanks all!

[plush needle]

i have the same issue as this, save file darkness does not match in game darkness, and my darkness + gemstones increase each room. also

my version at the top right is v1.0, but i have the patch notes for april 2021 in my game

i checked in game, and changes made in 1.37 (||sigil|| nerf, trippy flare nerf, etc), are still on my game, so it might just be a visual thing

[stray elm]

Heyo--the devs are aware and are investigating the issue. For now, there are some steps for recovering to a save pre-bug, and they recommend holding off on playing until a hotfix is put out

[wary remnant]

I don’t know if I’m the only one who’s experienced this, but I was doing a run and for some reason I’d be gaining back all the health I lost whenever I cleared an enemy/boss chamber. Even when I entered a Chaos portal (without Cosmic Egg) I’d just get back all the health I paid

Here’s a brief clip showcasing this

I’m guessing it’s a bug

(Also, I know it says to use F10 for in game stuff but it doesn’t seem to work on Mac)

[stray elm]

Could you show the rest of the boons you have?

I'm guessing this might somehow be related to the other bugs though

[wary remnant]

Yea, I’ll show the boons, one sec

[stray elm]

Alright, thanks

Have you noticed anything odd with Darkness or Gems?

[wary remnant]

Though the full health thing was happening well before I even had the boons in the pic

Lmao, now that you say that I just noticed that I have 127k Darkness even though the number next to all the mirror talents says 16k

[stray elm]

Yup, had a feeling

The devs are aware of this bug--you may want to force-quit the game for now, as they work on a hotfix

[wary remnant]

Alrighty

[stray elm]

Sorry for the inconvenience

[wary remnant]

No worries

[opal spear]

For some reason, with the aspect of hera, I still turn invisible whenever I'm standing still with the bow held, and during the entire duration of the special volley fire thing

I can record it if desired

[stray elm]

What platform are you on?

[opal spear]

Windows 10

[stray elm]

have you tried verifying file integrity?

[opal spear]

I can do that

[stray elm]

I'd start with that, then

[opal spear]

All I know is this has been happening to me since I bought the game in beta lmao

[scenic spruce]

well why does Zag need ||The Sigil of the Dead|| if he can just turn invisible at his whim

[opal spear]

I'm gonna pop off if this fixed it lol

Well that fixed it, strange bug, could've sworn I tried that way back when

[woven grotto]

Just wanted to write the eMail, noticed another update of Hades. Gave it a try and Hades launches again. 🙂 Thanks to the uknown dev who pushed a fix so quickly

[shut swift]

Hi I have a question. Yesterday I was playing this game without issue but when I opened it today my windows bar and the bottom of the screen does not disappear even when I set the game to fullscreen, this issue is unique Hades and was wondering if there was a way to fix it

[faint jewel]

Try verifying the game files integrity first and if that doesn't help, try going to Documents / Saved Games / Hades , then back up and delete Profile1.sjson.

[stray elm]

If those steps don't fix it, what platform are you on?

[shut swift]

I tried those steps and they did not work

Im on windows 10 from Steam

Im not super techy either so im not 100% sure I did them right

[stray elm]

No worries ^.^ Have you tried restarting?

[shut swift]

Yeah several times but that hasn't worked :p

[stray elm]

Drat :/
Alright, if you look in Documents / Saved Games / Hades, do you see a file named Profile1.sjson?

[shut swift]

Yeah I backed up and deleted it then place the new file into the folder but nothing changed

[stray elm]

Placed the new file in?

[shut swift]

into the place where I originally found in

[stray elm]

Try deleting it from that folder (keep the backup in a different one), then start up without replacing the file

[shut swift]

what about Profile1.sjson.bak?

Do I leave that as is?

[stray elm]

Yeah, you can leave that one

[shut swift]

ok trying it now

its worked

thanks so much

🙂

[stray elm]

Sweet! Happy to help ^.^

[rancid girder]

Hey good morning, I'm experiencing a bug on the Mac version of Hades where the bottom three talents on the mirror reset to 0% and Darkness is wasted after each run.

[faint jewel]

It's currently being investigated by the devs and hopefully will be patched soon.

[rancid girder]

That's great news. I hope the lost Darkness can be recovered somehow via the discrepancy between earned and spent.

[sharp root]

Is there no spawn point in the Hades game?

[crude acorn]

that should be reverted, could you verify your game files or check if there is an update to download?

[faint jewel]

If you mean a way to start from Asphodel, Elysium or Temple of Styx rather than from the beginning, then no - you always start from the beginning. Also, for such questions you should head to #h1-discussion as this is tech support server.

[sharp root]

oh oke

[upper rain]

Heyyyyy I just had a weird bug show up yesterday, is this the place for bugs?

whenever I'm in the house of hades and go from one room to another (like, into my chambers or back out of them) I gain ~70,000 darkness. i suddenly have a TERRIFYING AMOUNT OF DARKNESS

[faint jewel]

From Steam forum: "This is a Mac-only issue that we're currently investigating. We've reverted the patch to the previous version for now, which shouldn't have this issue (restart Steam or verify your installation if it's not automatically updating). You can restore a backup save by following the steps here: https://supergiantgames-kb.groovehq.com/help/hades-missing-or-corrupted-save"

[upper rain]

Ooooh, okay, glad it's not just me! @faint jewel do you have a link to the forum discussion?

thanks so much

[faint jewel]

Sure, but it's only reply, really 😉 https://steamcommunity.com/app/1145360/discussions/1/3126037522459320209/

[upper rain]

thank youuuuu!

oh wow here's someone else with the same thing https://steamcommunity.com/app/1145360/discussions/1/3126037522457084564/

i thought i was losing my mind yesterday

thanks so much

[faint jewel]

No worries

[small oak]

hi

can someone help

[agile falcon]

yo, i got a double zeus shield

like i dont have a screenshot or anything

[ionic atlas]

wait what

two shields

[agile falcon]

like the special was out twice

i couldn't repro after it happened

[ionic atlas]

so on aspect of zeus you could throw two shield specials out at once

[agile falcon]

though the return of the sheild let me recast it, it went in a spiral loop that ended because casting caused the older one to come back

resulting in 1 shield only

i couldn't reproduce after it, though

[stray elm]

You can manually revert your progress to a slightly earlier save—there's no way to do that automatically through the game.

To revert your progress (this should only bring you back by a little bit, let me know if it has a large affect on your progress)
1. Start up the game
2. Go to ~/Library/Application Support/Supergiant Games/Hades
3. Rename Profile1.sav to Profile1_old.sav
4. Sort the files by date
5. Rename the most recent .sav file to Profile1.sav
6. Open the Play menu in-game

[faint jewel]

Hi, what do you need help with?

[small oak]

hi so my mirror screen looks like this ;

https://imgur.com/a/HXOVWze

after 175 escape attempts and 10 now succesfull escapes

im on the newest version

how come i cant switch between fated things

[stray elm]

What platform are you on?

[small oak]

pc

i dont get it

[stray elm]

Could you try verifying file integrity?

[small oak]

what you mean?

how?

[stray elm]

There are steps towards the top of #h1-tech-fixes —I'm on mobile, otherwise I'd paste them here

#h1-tech-fixes message

[patent heath]

Hey, I opened up the game after a recent patch today and I'm having two weird glitches happening. Whenever I hit the Wretched Lout enemies (with spear weapon after destroying their armor is when I noticed it) and stun them with an attack, there character model vanishes and get's replaced with a creepy, floating still-frame of Zagreus. Also all the character voices are suddenly mute.

The character voice issue I'm trying to see if that's a result of my volume controls but so far nothing has helped that. Not resetting the game or PC itself either. And all other sounds (music, BG effects, attacks, etc) are perfectly fine.

[stray elm]

Could you try verifying file integrity?

[patent heath]

Let me give it a shot, thank you

Okay, that fixed the voices I think. Zagreus just said a quip. Give me a second to track down the enemy

And the Louts are louts again. Thank you! I was getting Luigi's Mansion phone vibes from the weird hanging Zagreus still-frame thing.

[stray elm]

Sure thing ^.^

[vernal canopy]

Has anyone else observed Lernie relocating out of his lava pool? I've had over 120 runs and this is my first time seeing it, unsure if it's a glitch or if he's just been really reluctant to move on my previous playthroughs.

This was on the Switch version, Demeter fists. I dashed to avoid a slam attack from him and he suddenly veered off towards the other side of the arena, found him parked on the middle of the island after I dealt with his other heads.

[pseudo topaz]

With EM2 on, lernie's neck no longer binds him

[vernal canopy]

Well, aight then. Hadn't seen it on any of my previous EM2 runs, but figured it was worth posting.

[worthy tree]

Hello, my problem is:

2021-04-23 07:42:44 [MainThread ] remoteprofilescreen.cpp:510 DBG| Not loading CheckPoint
2021-04-23 07:42:44 [MainThread ] remoteprofilescreen.cpp:520 DBG| Exit StartOrContinueGame
2021-04-23 07:42:44 [MainThread ] profilemanager.cpp:126 INFO| saveProfile()
2021-04-23 07:42:44 [NoName ] profilemanager.cpp:90 INFO| beginning profile write
2021-04-23 07:42:44 [MainThread ] app.cpp:254 DBG| Shutting down
2021-04-23 07:42:44 [MainThread ] ingameui.cpp:37 INFO| InGameUI Destroy
2021-04-23 07:42:44 [NoName ] profilemanager.cpp:110 INFO| profile write done
2021-04-23 07:42:44 [MainThread ] luaext.cpp:445 INFO| Lua interface destroyed

Someone could help me?

If i choose my save to load game - i see black screen, that's all.

[stray elm]

There are some things to try in #h1-tech-fixes , I'd start there

[sly rapids]

Is there any indication as to when the patch updates are getting to Switch?

[stray elm]

There has not been an announcement about it to my knowledge, sorry. I know that they need to go through some additional steps, so the devs have been solidifying patches on the PC first before updating the Switch

[sly rapids]

Yeah that's understandable

[glass marten]

hi, i have a problem with my game, today open the game and i lost my progress, and i have 44 hours play, i need help please

[ionic atlas]

#h1-tech-fixes

there should be something here to help you

[glass marten]

ty

[rain cradle]

https://twitter.com/SupergiantGames/status/1384975136080596995?s=20

Supergiant Games (@SupergiantGames)

皆様！Our new PC patch for HADES adds a full text translation in Japanese, provided by the team at 8-4. We're still putting the finishing touches on it, though invite you to try it! The finalized translation will be coming to the Nintendo Switch version in the coming weeks.

Retweets

318

Likes

2454

Twitter · Apr 21, 2021, 8:59 PM

[grand tendon]

Hello guys, I have an issue to synchronise my saves from my switch (latest save) to the cloud. The connection to the epic game store works fine, it tells me that the cross platform is enable but everytime I press play it just search for a sec and fail to synchronise... I just don't know what to do and I don't wan't to lose all the stuff I did today on my switch. Any idea ? :/

[faint jewel]

Hello, make sure your PC and Switch have the same time and date, as usually that causes the issue (check the timezone on Switch)

[grand tendon]

Thank you so much, it seems someone was cheating on animal crossing with the switch... I just did not notice that before trying to synchronise 😅

[sand basin]

Hi, I'm finding that when mouse lock is selected I can still move my cursor half-way across my right-hand (non-game) monitor, and if I click then the game will tab out. I can show a photo if needed (cursor doesn't show up on screenshot)

[stray elm]

Does this happen during gameplay, or just in the main menu?

[sand basin]

In gameplay. In the main menu the cursor isn't locked in any direction for me

[stray elm]

are you in fullscreen, windowed, windowed borderless?

[sand basin]

fullscreen

[stray elm]

alright. Are your monitors different aspect ratios and/or resolutions?

[sand basin]

yup, all 3 are different.

left hand is 1920x1080, primary is 2560x1440, right hand is 1080x1920 (portrait orientation)

(I noticed when checking that it was fullscreen that it's set to 1920x1080 in game, but I changed it to 2560x1440 and it made no difference)

the primary monitor is set to 125% text scaling as well

[stray elm]

after changing the resolution, could you try restarting the game and see if that helps?

[sand basin]

no change (except a slightly sharper image 😉 )

[stray elm]

xD

Mmkay...obviously this isn't ideal, but this'll help identify the issue--could you try setting the text scaling to 100% instead of 125%?

[sand basin]

I will do - can't do it right this moment but will in the next hour

[stray elm]

sounds good, and thank you for your patience

[covert sonnet]

Hi, hope i dont crash in this conversation. I just bought the game today. First time: everything fine on max res. Second time: white Screens and flickers whenever i leave the rooms. Changing res didnt work as a fix.😰

[stray elm]

Heyo--could you try verifying file integrity?

[covert sonnet]

Thanks for your answer, but i already did that. Together with re-installing😬

Also if i close the game in a low res and then start the game and change it to a higher res everything works fine, but if i start in a high res my fps drop and the white screen occurs. Also sometimes my controlls wount work. I really dont understand whats going on😭🤣

[glass marten]

i can't fix my progress, i lost all

[stray elm]

What happened?

[stray elm]

Could you try setting the launch options /UseNativeGaInput=true /UseNativeGaInputNoControllers=false?

and what platform/system are you on?

[covert sonnet]

Tried that aswell. Oh im on mac.

[glass marten]

i don't now wht happen, I play on steam

[stray elm]

alright--could you run me through what you've already tried so I don't just repeat things? :3

[stray elm]

What happens when you start up the game?

[glass marten]

yesterday I played normally and today I lost everything

[stray elm]

as in, when you start up the game, the save slot is empty?

[glass marten]

i have all slot empty, and i have 44 hours played

[stray elm]

Could you check here to see if there are any files stored in the Steam Cloud?

https://store.steampowered.com/account/remotestorageapp/?appid=1145360

After that, can you check Documents / Saved Games / Hades and send me a screenshot of what you see? You can send it here or DM me, either is fine

[covert sonnet]

Oh, sorry😰, i thought bec at the top of the thread is written: try those troubleshootings first, i dont have to mention these. But i basically did just the ones u listed now

[stray elm]

No worries ^.^ I'm not always sure how much people have tried on their own before asking here

What MacOS are you on?

[covert sonnet]

10.14.6 also maybe thought my CPU or gpu isnt strong enough? But it worked the first time so😅 idk

[stray elm]

do you know what your graphics card is?

[covert sonnet]

Its a 3,2Ghz Intel core i5 and a amd radeon r9 390 2gb

[stray elm]

alright, that should be fine

Not all of these are applicable to Mac, but I'd take a look at the stuff under If You're Experiencing Hitching / Freezing / Lag / Frame Rate / Performance Issues in #h1-tech-fixes

[covert sonnet]

Hi hope i can write here on Sunday too😅, i now tried everything and nothing helped. However i found out, that i could play atleast in the 1600×900 res. Although if i tried to start the game without steam open, my mac told me that the programm was damaged or missed some parts. Still thank you so much for your help and the great game. I might just ask the Support via email now. Have a nice weekend^^

[sand basin]

Following up from last night - with the scaling set to 100% instead of 125% the cursor correctly locks to the game

[stray elm]

Alright. Could you report that in-game with , and include your discord tag in the name field?

[sand basin]

done

[swift wadi]

Hello. I just wanted to ask if you're ever going to be enabling Nvidia GeForce NOW support? Thank you!

[viscid flax]

Tbf game has really low sys reqs that GFN is not really needed if you have some 10 year old hw even

[swift wadi]

It's not something I need, it's something I'm interested about.

[elder tundra]

Hey guys, just noticed something that is maybe a normal thing but just wanted to make sure. Is it normal for the golden ring around the boons to sometimes have a green outline?

[ionic atlas]

do you have a screen shot?

[elder tundra]

not atm. but i'll try to get one

[ionic atlas]

also what boon was it?

[elder tundra]

doesn't matter what boon it is unfortunately

[ionic atlas]

oh

[elder tundra]

Got a screenshot. I think it occurs when the boon is behind something?

sort of a greenish outline on the golden ring

[ionic atlas]

im pretty sure that is normal

[faint jewel]

Yea, I've seen it before as well.

[elder tundra]

Thanks! Good for my peace of mind 😅

[jovial latch]

just for reference, the green outline occurs not just on boons, but other things like gemstones or darkness as well. probably to emphasize it while it's behind an object. so as the others have said, i believe it's normal

[primal bluff]

on switch if you select an aspect then select any weapon afterwards you suffer a 2 second long buffer until you complete a run or close the game. i’m wondering whether this is just for my switch or a reoccurring bug

https://twitter.com/penguisdumb/status/1386824293892247557?s=21

Pengu! (@PenguIsDumb)

bug https://t.co/XZbGxPYrjv

Twitter · Apr 26, 2021, 11:27 PM

here’s a video

[stray elm]

do you have the game on an SD card or your system memory?

[primal bluff]

lemme check

i have it on my sd card

[stray elm]

alright--it's possible that that's causing the issue, unfortunately

[primal bluff]

all good, i can just transfer it to my switch

thanks for the help!

[stray elm]

Sure thing ^.^

[primal bluff]

it worked

[stray elm]

awesome!

[stray elm]

@upper rain @rancid girder @wary remnant @plush needle @frosty tiger @quartz hawk Heyo! Thank you all for your reports and your patience. A hotfix has just gone out for the Mac that should hopefully fix the resource multiplication bugs y'all were getting. Please let us know if you're seeing the same or similar issues

[wary remnant]

Ok. Thanks!

[upper rain]

Awesome, thank you! Is there any way to get rid of some of the absurd amts of darkness I have?

[stray elm]

like so ^.^

[upper rain]

Gotcha gotcha. Thanks!!

Might do that

[woven grotto]

Hi, with today’s patch, the issue from a few days ago re-occurred. Like exactly that issue, even though is was fixed via patch in the mean time: #h1-tech-support message

Looking through this channel, it looks like this is the second time I just wanna play the game 10 minutes after a game-breaking patch has been published 😢
I am such an unlucky person

[stray elm]

Ah, that's because it hadn't been patched--the patch that caused the break had been reverted. I had hoped it had the same root cause, and that the hotfix would prevent your break as well.

I'm super sorry about that--can you follow the steps at the end of #h1-tech-fixes about emailing [e-mail] some log files?

[woven grotto]

Sure thing, will do so tomorrow

[silver skiff]

hello in have a query

I*

so

my game has been laggy recently in mini boss areas like the gorgon head and the boulder thing

so i decided to use vulkan

but It doesn't seem like vulkan works with and 3440x1440 monitor

[stray elm]

doesn't work at all, or doesn't allow you to set that resolution?

[silver skiff]

the screen turns black

so i used the launch commands

and those worked just fine

but the game doesnt match my res

and if i make it borderless

it doesnt fill the entire screen for some reason

i can give a pic if thats needed

[stray elm]

does it have the sidebar art?

[silver skiff]

yeah it does

but its like this:

[stray elm]

sure, a pic would help

[silver skiff]

the top portion isnt shown if its in borderless

[stray elm]

ah, I see

it looks like the whole thing is shifted offset slightly, down and to the left

could go to Documents / Saved Games / Hades and find the file Profile1.sjson, and send that to me?

[silver skiff]

although the placement of the widnow can be different sometimes

[stray elm]

alright--replace that file with this one

the X and Y positions were offset for some reason

Y was 37 and X was 5 lmao

[silver skiff]

oh lol

[stray elm]

no idea how that happened xD

[silver skiff]

sshould i still run with launch cmds?

[stray elm]

which ones did you end up setting?

[silver skiff]

/FullScreen=false /NoBorder=false /X=3440 /Y=1440

i changed it to my res

[stray elm]

you shouldn't need to launch with them, no

and if this comes up again, you should be able to open the .sjson file in a text editor like word or notepad 👌

[silver skiff]

ah ok

thanks

also

just as a thing

i cant run vulkan in fullscreen

but only borderless

i dont know why

but it doesnt really matter

actually i cant run in borderless either

[stray elm]

oh?

[silver skiff]

its a black screen with music for both

it noly works with these cmds /FullScreen=false /NoBorder=false and to not change any settings

only*

[stray elm]

weird. does it otherwise work fine?

[silver skiff]

ill see, but thanks for your help

🙂

[stray elm]

sure thing! Feel free to report the fullscreen & borderless not working with in-game, so the devs are aware of it

[silver skiff]

ok, will do

[stray elm]

Best of luck

[silver skiff]

Hi, I have an update

so it works

but the performance is terrible

and i know that it isnt on my end as i used to frequent 100fps

now its 50 when i just apporaach the pact of punishment

i can only imagine what it would be when fighting enemies

[stray elm]

Alright—there are some other things to try in #h1-tech-fixes , I'd look through there

[upper rain]

thanks again for the help, got a pre-bug save restored and i'm back and cooking

[vapid terrace]

Hello dear all. I am having problems the launching the Hades. I don't know what happened. It was working in the morning. However, in afternoon it downloaded a patch/update, and now it is not working 😦 I am using macOS Catalina

any help would be a greatly appreciated

[stray elm]

Heyo--there are some things in #h1-tech-fixes to try that may help.

If those don't, please follow the steps at the end of #h1-tech-fixes about emailing [e-mail] some log files. I believe they're aware of this issue, and that information will help them identify and fix it

[vapid terrace]

I ended up sending an e-mail. Nothing really worked. It looks like many Mac users experiencing the same problem. Hopefully, a patch would solve the problem. Thanks for the recommendations.

[inner matrix]

I'm playing on Steam on MacOS 11.3, and today after Hades update, the mapping on some button is wrong. I check it works fine on other game in my Steam library

Am I the only one with this bug ?

[silk violet]

Hi.I have Hades on the Epic Games Store and I have a problem with the "Bounty limit": I'm not sure when this issue has been there, perhaps shortly after the full version of the game was released. In this case even if the highest heat of "Stygius" is 20 the "Bounty limit" it is reached. This problem occurs only with "Stygius". Screenshots follow. I have reinstalled the game several times, even after formatting the pc.

[ionic atlas]

if you have claimed every bounty starting at 0 heat to 20 heat then there are no more

if you have not done that then it is a glitch and idk what to do

[silk violet]

Yes It's a bug. Even climbing with the conditions the result does not change.

If not here you know where to report this bug and get support?

[ionic atlas]

if you are on pc hit f10 and submit the bug

[silk violet]

Thanks a lot ❤️

[stray elm]

Have you checked the controls menu in-game? And what controller do you have?

[stray elm]

Just to make sure—there are no bounties past 20 heat. It looks like you've done 22 escapes, highest heat of 20, so if you've been increasing the heat each run, there aren't any more bounties

[stray elm]

That doesn't help, sorry. Once you have the rewards for 0-20, there are no more rewards for that weapon

[quartz hawk]

Mind marking this a spoiler?

[silk violet]

Ah OK. So there is a limit of 20 for each weapon, am I right?

[stray elm]

Correct

[silk violet]

Yes you are right. I delete it then, it is no longer needed.

[silk violet]

Thank you very much. I just didn't get it.

[stray elm]

Sure thing ^.^

[inner matrix]

Thanks for help, my controller is an Xbox Series Controller, and was working fine since the April Update.

[inner matrix]

The config in game was fine, but button are now wronly maaped, ex when I press LB, it's act like the X, etc...

[stray elm]

Could you try going to the Properties menu for Hades and setting Steam Input to "Disabled"?

[unique garnet]

Possible spoiler???
Not sure how to black anything out if that's possible, so don't read further if you haven't beaten the game. I'm super new to discord.
Hopefully this is the right place to put this. Is there a known bug for not learning the lyre? I've beaten the game including the epilogue, gotten all the steam achievements, and have at least 8 heat for each weapon. I play the lyre at least 5 times in between each run, but I still haven't "learned how to play it" completely. I'm on the second stage where it doesn't sound completely terrible, but this is the only prophecy I haven't been able to complete.

[stray elm]

Two things--one, you can tag spoilers with 2 vertical bars on either side like this || spoilers go here ||

two, it requires a couple hundred interactions (|| 210, specifically ||)--do you think you're past that point?

[unique garnet]

||Test||
I'm fairly sure I've done pretty close, if not more than that, but I can keep grinding. Does it have a limit to how many interactions can be done between each run?

Thanks for the spoiler help too!

[stray elm]

I don't think there's a limit, no

And sure thing ^.^

[split cradle]

i got the whole lyre prophecy between 3 runs lmao

just sat there and pressed e every once in a while while i was reading

[unique garnet]

Maybe I'll just spend a good 10 minutes just tapping away so I can count properly haha. I'll pop back in with an update in a bit.

[faint jewel]

Just to add to it - even after learning how to play it perfectly, it might take some time before ||Orpheus acknowledges it, commenting on that, which will fulfil the prophecy.||

[unique garnet]

Hahahaha. Of course XD
I play it 3 more times and it finally works. Thanks everyone

[stray elm]

nice

[inner matrix]

Hi, I just try it, but it doesn't change anything. Am I the only one with this issue ? Maybe my controler need a frmware refresh, but I strange it happen after Hades update....

[stray elm]

Could you try setting the launch options /UseNativeGaInput=true /UseNativeGaInputNoControllers=false?

· Right-click on Hades in your Steam Library and select 'Properties...'
· In the pop-up menu, look for the field with the heading 'LAUNCH OPTIONS'

[inner matrix]

Thanks that solve the problem !

[stray elm]

Awesome ^.^

[inner matrix]

Thanks for your help ! I glad to have this fixed before the week-end 😉

[stray elm]

Sure thing! Best of luck

[sterile maple]

Hello could you please help me, I have played the game yesterday but my game was not saved. I tried to check on /Documents/Saved Games/Hades but there are no .sav files.

i tried to run again but it always say empty save slot here

[stray elm]

Heyo--there are some things to try in #h1-tech-fixes for save issues (If the Game Won't Start or Read/Write Save Data). Unfortunately, the data from your gameplay yesterday is most likely lost--however, the devs have some pre-made saves to help people who've lost their progress, if you'd like.

[sterile maple]

Thanks for the help. It was blocked by my windows security, thus the files were not saved in the folder. 😦

[stray elm]

About how much had you played?

[sterile maple]

4 hours worth. I already reached asphodel

its ok . I'll start again

[stray elm]

Alright. best of luck

[sterile maple]

thanks

[frosty tiger]

cheers

[flat bluff]

@frosty tiger what do you mean, exactly?

like, specifically

[frosty tiger]

so, sometimes when you fire the rail special the area highlight moves and sometimes bounces around until it settles somewhere randomly. the projectile too actually flies ambivalently trying to impact where the highlight is (which looks somewhat hilarious)

the second one is regarding the hammer upgrade "dash nova" for the stygian blade. if you spam dash and special (as you commonly do in normal hectic gameplay) you sometimes teleport around randomly or, like, if you lunge but dash mid-flight you can sort of dash out of the animation (and sometimes you can manage a double dash) before teleporting to where your lunge shouldve landed

really disorienting

[faint jewel]

The special bounces off the walls and pillars, so you need to take that under consideration while using it.

[flat bluff]

yeah it bounces off of surfaces

which changes the landing circle's location as it happens

i.e. the aiming doesn't anticipate where things are gonna land after a bounce, before the bounce has occurred

[frosty tiger]

oh... sorry i had no idea. it just looked so weird i figured it must be unintended

[flat bluff]

it's fine haha

[faint jewel]

That is a known issue I believe, so whenever you experience it, could you please press F10 to send a bug report to help investigate it further (if you're on Windows).

[flat bluff]

wow a bug exists in hades

weird.

[frosty tiger]

sure i could, except the whole thing triggers really randomly and the animation is, what, half a second? not sure how im supposed to capture a teleportation in a picture lol

but if it happens again i'll give it a go haha

awesome game anyway! been playing like crazy

[mossy oar]

I won’t be surprised lol

No game is perfect

[faint jewel]

No need to capture the exact moment it happens, just use F10 after it happens and you can describe what happened and the data will be sent to the devs so they can have a look at it.

[frosty tiger]

wait.. i thought you guys were devs

lol clueless

sorry

[mossy oar]

The team usually have red usernames

Purples are server mods

[frosty tiger]

right... i dont really use discord communities so im a bit of a rookie

[mossy oar]

Greens and whites are the plebians of this Greek world lmao

[frosty tiger]

but its right there on the right hand side window

thanks anyway

[flat bluff]

lol only paige on the top right is a dev

i've never seen a dev chat before tho

and it's probably a bad idea to ping them

[frosty tiger]

not gonna

[flat bluff]

or pm

[frosty tiger]

i just wanted to submit a bug report man lol

[faint jewel]

Yea, don't ping them, and please stay on topic here (it's a tech support channel)

[flat bluff]

i feel her touching the ban button for me even saying her name

lolllll

[frosty tiger]

noted. i wont ping [REDACTED]

[flat bluff]

hahaha

[faint jewel]

If you encounter any issues, feel free to ask / write them here, and someone here might be able to help you.

[stray elm]

if it seems like the projectile is bouncing around in mid-air, as opposed to bouncing against a wall or pillar, feel free to also report that with . It should only bounce when it's against a part of the terrain that looks 3D (generally, this terrain will also stop normal projectiles)

[tepid schooner]

f10 isn't working for me for reporting a bug
what should i do?

[faint jewel]

F10 doesn't work in Mac. If you're on Windows, you might need to alt tab to bring the F10 reporting window to the front, as it tends to get hidden sometimes. You can also describe what's wrong here.

[tepid schooner]

i'm on mac. how should i report bugs?

should i just describe it here?

[stray elm]

Yes, that works

[tepid schooner]

aight

the guan yu aspect cancels all projectiles on-screen

not just the ones in front of you

p sure that's a glitch

[ionic atlas]

wait what do you mean cancel?

do they just disappear?

[tepid schooner]

yup

[ionic atlas]

weird

[tepid schooner]

i can send a screen recording if u want

[ionic atlas]

yeah let me see

[tepid schooner]

cant upload the vid cuz its too large of a file, but i'll link u to my reddit post

https://www.reddit.com/r/HadesTheGame/comments/n184tj/not_sure_if_this_was_intentional_or_a_glitch_but/

[ionic atlas]

yeah thats a bug

[sharp narwhal]

I tried to reproduce that and didn't see it occurring with vanilla Guan Yu - it looks like you may have a hammer upgrade? Do you remember which one?

[tepid schooner]

i finished the run, but i can check

lms

[tepid schooner]

oh also: another glitch, that's happening on the run that i'm on

i had poseidon's boon that gives your cast extra dmg and knockaway effect (i forget what its called), then i got blizzard shot, then i sold that original poseidon boon (but kept blizzard shot) but now my cast is like "normal" without the blizzard shot even tho i still have the blizzard shot boon

[sharp narwhal]

That's intended - the effect of Blizzard Shot requires the base Poseidon cast in order to work, so if you purge it, you lose both effects. It's the same idea as purging your only Aphrodite boon when you have something like Curse of Longing; if you can't inflict Weak anymore, the duo won't work.

[tepid schooner]

wow i'm stupid

oops sry

so if i get rid of the base boons, it gets rid of the duo effect?

[sharp narwhal]

Generally speaking, yeah

[tepid schooner]

@sharp narwhal

those were the boons/mirror upgrades that i had on when the glitch was happening, but it happens for all of my runs on guan yu

[sharp narwhal]

That's really strange, like I said I started a run on Guan Yu and didn't see that happening. I'll see if it might be Mac-only, could you also try verifying your installation through the game's launcher?

[bold night]

Alright so I'm at heat 2 and I only got the rewards with the sheild one I hit level 2. But for some reason all the weapons don't give me the rewards. I just get darkness. And even if I raise the darkness it's still the same thing

The rewards aren't refreshing

[stray elm]

Could you include a few screenshots? I'm not sure exactly what you mean

[bold night]

Sure

One sec

Wait actually nvm I'm just dumb. Turns out I have to actually beat the game for me to be able to raise the heat. I've been dying after getting my diamond since that's the only thing I needed

[agile pulsar]

Is it supposed to aim this way with joystick controller? Because when I use keyboard it aligns with those rectangle tiles

[stray elm]

Is it not lining up with your input?

[agile pulsar]

The input is down left, and the joystick works like the direction pad, so only 8 directions available, not sure if that's how it's intended. When I aim down left with keyboard wasd it lines up with the rectangle tiles.

[stray elm]

Alright...I don't remember exactly how it lines up for me, I'll load up the game in a little bit and test on my end. Is this with all weapons, not just the shield?

[agile pulsar]

All weapons, that's how zagreus moves as well, in keyboard he follows the tiles but with my joystick he walks in a different angle

[narrow stirrup]

looks like keyboard movement follows the isometric camera angle

whereas joystick is angle-accurate

[agile pulsar]

Yes but is it supposed to be that way?

[narrow stirrup]

My xbox controller d-pad doesn't do that

What joystick are you using, and is any mapping software involved?

[agile pulsar]

I'm using a generic controller tbh, no software open, does your joystick have infinite fluid directions or is it only 8?

[narrow stirrup]

D-pad only has 8 directions

Are you on steam? Maybe you can map your joystick to use d-pad

[agile pulsar]

The d-pad works like yours, I was asking if the analog stick is supposed to allow for more than 8 directions

[narrow stirrup]

Oh, my stick does full 360

[ebon star]

context: I'm "steeling myself" to use the Aspect of Hestia on Exagryph.
I play on mouse and keyboard, and pressing R (reload) after every shot is just too debilitating, so in order to get the most out of it, I need to remap "reload" to "right-click". Every single time I use that weapon (because I only use that aspect, because it's the only aspect of Exagryph that actually has good DPS, Eris aside (asks for a too risk-heavy gameplay for my taste))

I really hate that because it means that when I use it, I just can't really use Special for the whole run
(Side note, why is "Cast" mapped to right-click by default?? Mapping Cast to Q and Special to right-click just feels way better, IMO)

So this one time, I ask myself if there really is no alternative. Mapping Reload to anything on my left hand is just impossible. Fingers are busy moving me around, and thumb presses space. There's really just the right hand; the mouse...

The mouse... two buttons... left-click... right-click... ... ...
and... ... ...
the mouse wheel?

The mouse wheel, huh... can you even map anything to that?

So I try: I go in controls, press "Reload", and press on the mouse wheel (It's a mouse that has a mouse wheel that you can "press down" (not "scroll", "press").

Nothing happens.

Aw, guess you can't.

A little saddened, I scroll up with the mouse wheel, fully expecting absolutely nothing to happen.

To my surprise, it mapped!!
It mapped "reload" to "scroll up"!

This definitely got a laugh out of me. I then exit the menu and test it. Yep, sure enough, scrolling up reloads Exagryph.

This is actually really something, this means two new buttons on my right hand. Double what I thought!!

So, I go back to Controls to ponder over different combinations I could use. I left-click on "Reload", which unmaps "scroll up" from it... I release the left-click... And it remaps to the mouse wheel instantly

not "it remaps reload to scroll up, it remaps it to "mouse wheel" Absolutely no idea what input this actually is, because scroll up, scroll down, and pressing the mouse wheel all don't work. It's just the icon of the scroll wheel.

and I can't change it back

every time I click, it unmaps, but whenever I let go of the click, it maps it back

same with using space

[stray elm]

if you go to Documents / Saved Games / Hades, then backup and delete the Profile1.ctrls file, that will reset your controls

[ebon star]

huh, weird, now it DOES let me map things to "pressing the mouse wheel"...

[stray elm]

dunno xD

[ebon star]

seems to be an uncommon bug, do you want me to send the .ctrls file so you can look at what the game was internally mapping Reload to?

[stray elm]

Could you email it to [e-mail] ? I don't have a way to read it myself

[ebon star]

sadly, no. I restored the file and tried it, and when I opened the controls, Reload was just mapped to "nothing".
Seems like this is a runtime bug that doesn't get carried over to the save file...

[stray elm]

huh, funky

well, glad it resolved itself easily enough

[night surge]

Hi guys! First of all - great game! I enjoy Hades so much.

I have a bug. I have two monitors. I switched to the second monitor while playing the game for a moment. And now I have my mouse cursor in the game all the time. The cursor does not disappear in battle mode.

Please help.

I play with Mouse Lock and switching it off doesn't work.

[stray elm]

Have you tried toggling full-screen and/or borderless?

[night surge]

Yep, didnt help

[stray elm]

and just to clarify--by "switched to the second monitor", you mean you clicked over to it?

[night surge]

Yeah

[stray elm]

hmm, alright. What device are you using?

(as in, OS)

[night surge]

I use mouse and keyboard and two Dell monitors S2441HN
Windows 10

AMD Ryzen 5 1400 Quad-Core Processor
NVidia GeForce GTX 1050 TI
8 GB RAM

[stray elm]

Alright. I'm not totally sure, unfortunately. You could try verifying file integrity, that may help. Beyond that, you can also report it in-game with

[night surge]

Thank you
if nothing else works I will reinstall my OS, planned to do it anyway, hope it will work

[night surge]

Sadly it didnt work

[night surge]

I reinstalled Windows 10 and it didnt work. I'm confused. Should the mouse cursor appear in combat mode?

Maybe its my imagination and everything is alright

[unborn sky]

Hey I just got the game yesterday and played it for a while. I have Windows defender restricting Access which means that Hades won't save. I read the "If the Game Won't Start or Read/Write Save Data" Part and I know what needs to be done but I would have liked if the Game told me that it was unable to save while trying to do so.
Then I would have been able to fix it before loosing all my progress.

I have read this part and fixed the problem already. I was just suggesting to implement a notification that tells you if the game is unable to save.

[ionic atlas]

oh sorry

i have monke brain

[unborn sky]

no problem. Got the same brain since it ain't the first save I lose to windows defender

[stray elm]

If you're using the mouse, it should be there

I might've misunderstood last night

[stray elm]

There should be :/ Could you report that there wasn't in-game with ?

[unborn sky]

Sure will do

[stray elm]

Also, if you played for a while and would like a jump-start, the devs have some pre-made save files I can help you with

[unborn sky]

thank you but I'll replay it I think so I don't miss any part of the Story

[exotic star]

hello! My saved games are gone after the latest update :/ anything I can do here?

[stray elm]

What platform and OS are you on?

[exotic star]

PC windows 10

not sure what to change as I saw something in the above channel

[stray elm]

Could you check if your OneDrive(?) storage or trash bin has the files?

[exotic star]

ummmmm yes I can check what would the file be named?

[stray elm]

Search for Profile1.sav

[exotic star]

alright so it is in my onedrive apparently

[stray elm]

Ayy, sweet. Try putting it back into that saved games folder

[exotic star]

just in the hades folder? or one of those subfolders?

[stray elm]

Just the Hades folder

[exotic star]

https://tenor.com/view/tom-y-jerry-tom-and-jerry-meme-sad-cry-gif-18054267

IT WORKED

you're the best

[stray elm]

Woohoo!

Happy to help ^.^

[hazy fog]

help, i can't scale the size of the windows mode as i read you could

[faint jewel]

Could you please write here exactly what launch options you tried and maybe take a screenshot of how you wrote them to make sure the format is right?

[frosty tiger]

Hey everyone, does someone know something about frame drops/stutters from the moment you enter Asphodel?

The first world is fine, but after that it drops. I'm running on a 3700x/2070super, so that can't be the problem. I tried the graphical settings from the other channel already.

[faint jewel]

By "graphical settings from the other channel" do you mean those steps: #h1-tech-fixes message
so among other things, making sure your graphic card drivers are up to date?
Also, try verifying the game files integrity and resetting your PC if that doesn't help.

[frosty tiger]

I do mean those steps, yes. I'll try the verification through the epic launcher. What do you mean by resetting my PC?

Like a full clean install?

[faint jewel]

no, just turn off your PC and turn it on again. Or just make sure there are no programs working in the background that might slow down Hades' performance.

[frosty tiger]

Ah, that kind of reset is already done. I've closed all the background programs as well. Also made sure there's no overlays active.

3700x/2070s/32GB RAM should be more than enough for a game that's also on Switch, right?

[stray elm]

Have you tried Vulkan or 32-bit?

[frosty tiger]

How do I switch between those? I launch from the epic store.

[stray elm]

For now, you need to manually launch them. I'll be on my computer in a few and I can give you the file address

[frosty tiger]

I might've found the (most stupid) solution!

It seems less stuttering when I turn vsync off now.

That didn't help before, but it seems to make a difference for now.

I expected screen tearing but it doesn't do that either.

[faint jewel]

Navigate to the install directory, such as:
\Program Files\Epic Games\Hades
Then, open the x64, x64vk, and x86 folder. x64 is default, DirectX. x64vk is Vulkan. x86 is 32-bit version. Try them and see if that helps if stuttering appears again.

[faint jewel]

I got your back, mate! 😉

[frosty tiger]

Has someone already told you you're amazing, @faint jewel

[stray elm]

I sure hope someone has >:3

[naive creek]

Hi all, does anyone have any advice on getting the game to run at 3840 x 2160 on Mac on an external display?

Someone on Reddit said to run the game with the AttemptHighDPI=true option set in the game launcher properties, which opens more display options in the game but not 3840 x 2160

[stray elm]

You can set the launch options /X=3840 /Y=2160

[naive creek]

Thank you!!!

[stray elm]

Sure thing ^.^

[silk pendant]

https://gyazo.com/5caa78f66cc6ef1f24ba5fa77d3453b4

Small thing, but heat effect from the fire ends midway of this stand. I'm sure this is known, but it's something i've noticed going into Asphodel every time. 🙂 No biggie.

Will file bug report ingame next playthrough ❤️ didnt know the shortcut prior to reading the description of this channel 🙂

[stray elm]

could you also try verifying file integrity, see if that helps?

[silk pendant]

oh, will do, hold on

[autumn robin]

so i transferred all of my data from one hard drive to another, and i think it corrupted my saves. Tried renaming the backup files (modified date is from before the transfer) but my save is still at 0%. Any suggestions?

[stray elm]

Could you send me a screenshot of your saved games folder, and the in-game save menu?

[autumn robin]

in chat or DM?

[stray elm]

either is fine for me

[peak spear]

I bought hades for my 16 GB M1 Macbook Pro but it is not opening. All I see is a black screen.

[stray elm]

Heyo--there are some things to try in #h1-tech-fixes for the game not starting, I'd check there

[bold galleon]

Hello! Not sure how to describe this (bug? error??) but for some reason I cannot quit the game despite clearing the chamber.

I opened a trove and defeat all the enemies, if that's of any help? Not sure if you need any other details or if I should submit this in-game.

EDIT: I play on PC. Windows. Steam.

Brief update: I was able to quit safely after completing the room after that! Not sure what might have triggered that bug, but it wasn't a big deal, fortunately 😊

[slender musk]

Hi, I’ve been trying unsuccessfully to use a PS5 controller as a gamepad with Hades on an M1 Mac. It says a driver needs to be installed but the install is unsuccessful. I’ve read some things online that make it appear Steam needs to release an updated driver. Is that accurate or is there a workaround?

[slender musk]

For anyone else that might have that, it looks like applying the very latest Mac update solved it 👍

[velvet pendant]

I get similar issues in charon shops and maybe other places, where there's no way to save even though there's no way to "clear" the chamber

[bold galleon]

I can't check right now because I'm in bed, but do you per chance remember if it should be possible to save on Charon's shop before a boss fight?

Because you made me remember that happened to me on the run previous to the one I had to report. I didn't think much of it and kept playing

[faint jewel]

You should be able to save in Charon's shop before buying something.

[velvet pendant]

I was probably trying to save afterward

[trim cairn]

I noticed you can not quit if you have a chaos curse on you, that makes you lose health when attacking

[bold galleon]

Oh dang, I don't remember if I had a curse...I think I did. Too bad I forgot to leave the boons part open 😭

[frosty tiger]

So my kids overwrote my 400 hours hades save between my Switch and Pc. Anything i can do?

[stray elm]

If you played with the save on your PC, you can follow the steps towards the end of #h1-tech-fixes for save recovery

[plush needle]

has anyone else had performance drops since the new patch? I’ve been seeing noticeable lag spikes here and there happening much more often than it used to pre patch

[stray elm]

Heyo--what platform are you on?

[plush needle]

i'm on mac

i'm mostly tossing the idea out there im not entirely sure if its the new patch or something else

just trying to see if anyone else has had similar issues

[stray elm]

What MacOS? Someone else reported a similar issue on Steam a couple days ago

[plush needle]

uhh mojave

[stray elm]

Aight, so different OS. Either way, there are some steps in #h1-tech-fixes for performance issues that I'd suggest trying out

[echo kettle]

Hii does anyone run into a similar problem with Hades on macOS? My game keeps crashing on launch (it ran perfectly like a half of month ago). I did everything from the technical support message, i tried reinstalling the game and deleting my save files, but it still didn't help. My macOS version is: Catalina 10.15.7

[sharp narwhal]

Hi there, sorry for the trouble! If you have an older Mac, this may be an issue we've received some reports of recently. We're preparing a general patch, but here's something you can try right away if you want.

Right click on Hades in your Steam library and go to Manage > Browse Local Files. This should bring up a folder with only one item "Game.macOS". Right-click / Two finger tap on it, and click on Show Package Contents. In that folder, go to Content > Resources and delete the gpu.cfg file.

[echo kettle]

Oh that actually worked!! Damn, thank you a lot! You're the best!

[opal vault]

Hey guys, just bought the game on steam after enjoying Transistor. Im on my third run total and just beat meg, but all of my 3d models look very blurry. This is very noticeable on the big orange gloop guys and in the death animations. 2560p monitor i think, launching on directx and i have a RX 580. I went on reddit to look for fixes but they just said it got fixed in a earlier patch, which doesnt really show for me. Thanks in advance

[bold galleon]

Oh! I had this issue before and I got asked to verify file integrity! Let me find you the message

Here's the message I received! You can read my message above where I explain the same issue you had.

[opal vault]

Thanks mate

[bold galleon]

Did it work for you?

[opal vault]

Just finished verifying file integrity and its a no

Im going to set the launch settings now

[bold galleon]

fingers crossed!!

[opal vault]

Launching now

It looks better but it feels like placebo

Let me die to see how it is

Its still weird

Shucks

I guess it looks better than before

I might just be used to it now

Still a great game

[opal vault]

Yeah i agree

[pseudo topaz]

<@&456908176877551658>

[toxic trout]

sighs deeply

[bold galleon]

what happened? Discord closed on me, was it the gif??

[pseudo topaz]

Yepp

[vast gull]

gif that crashes discord

[bold galleon]

Oh, I didn't know that could happen. Thank you for the explanation

[tepid nacelle]

I found a glitch in the game it has to do with Beowulf and mirage shot it has a weird interaction if you have trippy flare. when you do a bull rush with one cast loaded only one cast comes out when you have mirage shot is there’re something that I’m doing wrong?

[stray elm]

Heyo--what platform are you on?

[tepid nacelle]

Pc

[candid thunder]

If anybody here can help me, i wanted to start a new save and accidentally overrode my old one, didn't realize until i'd already died and came back. It overrode my old save entirely, and i'm unsure what to do right now. I am on PC.

[ionic atlas]

you should check #h1-tech-fixes and then come back if nothing worked

[candid thunder]

no, none of the saves in my folder worked

they were all the same fresh file save

[stray elm]

Heyo—could you zip up all of your .sav and .sav.bak files and DM the zip to me? I'll take a look through. Please also send about how many runs you'd attempted, so I know i grabbed the right save

[stray elm]

Alright—could you report that in-game with ?

[tulip canyon]

Strange thing just happened

I was trying to give up a run

But every time I did it sent me to the main menu and when I rejoined the game I was still in the same room

[worn lance]

bit of an odd question, but when i plug my xbox controller in before i open Hades, a steam window (says so in task manager) shows up, its a transparent window and it doesn't do anything, idk if its just glitching out the steam sign in or something else

[stray elm]

Was this a run you'd previously Saved and Quit in the middle?

[stray elm]

is this a Hades-related issue or something Steam side?

[worn lance]

I think it's steam, but I assumed since a lot of people play controller here, they might know

[stray elm]

Has this persisted after restarting Steam and/or your computer?

[worn lance]

Yeah
I think I've found what it is, it's steam asking if I want big picture mode

Because my controller is plugged in

[stray elm]

Mm, that would make sense

[tulip canyon]

Yes it was

[stray elm]

Alright. Could you report that in-game with ? (If you're on Windows. Otherwise, could you email your .sav and Hades.log files to [e-mail]?)

[tulip canyon]

Sure

[opaque harbor]

Hi! Is it normal that I cannot choose between DirectX and Vulkan when running the macOS version?

[sharp narwhal]

The Mac version of the game only uses the Metal API instead of either Vulkan or DirectX

[opaque harbor]

Thanks, got it!

What can I do to improve performance besides decreasing the resolution?

The game is running my 16 inch MBP 2019 quite hot, so I'd rather have worse graphics but a quiet and cool MBP

[sharp narwhal]

There are a couple of additional launch commands that you can try, #13 in #h1-tech-fixes

[wooden turtle]

Hi all, is there any way to enable Hades to continue playing audio while alt-tabbed?

[faint jewel]

This launch option should do the trick: /RequireFocusToUpdate=false

[wooden turtle]

Legend, thank you!

[green cobalt]

Hey, i think I'm having an issue with hades on switch, ive already forged a bond with 7/9 olympians before getting access to the Queen's plan fated list quest, and it doesnt automatically mark as complete, i cant find out whether this a bug or whether theres some dialogue that needs to occur for the quest to complete

[stray elm]

Heyo--I believe you need to have a specific dialogue with each of the gods after receiving the quest

[green cobalt]

Ah! okay, tysm!

[reef aurora]

Hey, this might not belong here but I didn't kow where to ask. Is there some recommended program to use to record when speedrunning? Preferably a free one 🙂

[faint jewel]

Video-games is probably better for this type of questions (just so you know for the next time) ;). About program - try OBS for recording. Also, check https://livesplit.org/ as it seems to be used to keep track of the current time / personal best (I'm not a speedrunner myself though).

[reef aurora]

Thanks for the help!

[kind whale]

hey why do the models of my game look so blurry?

i have the drivers updated and i have verified

[faint jewel]

Maybe try different executables - Vulkan and 32-bit. Or try switching VSync on/off.

[stray elm]

You can also try setting the launch options /AutoDetectLowResAssets=false /UseLowResAssets=false

[echo perch]

i was playing on switch, and the game just randomly froze. the only way i was able to fix it was by quitting and reloading the save from that room.

[stray elm]

Do you have the game on system memory or an SD card?

[spring ember]

I am currently trying to get the Friends Forever achievement on steam. I have all the keepsakes and they are all at three stars and I even maxed out friendships. I even tried to do the bug where you start a new file but it didn't work. I can share a screenshot in case I'm truly not seeing something

[stray elm]

Sure, send that screenshot

[spring ember]

wait hang on i need to spoil it

[stray elm]

How long has it been since you maxed out the last one?

[spring ember]

Like in game? i think about three escape attempts. I didnt even notice I maxed it out cause I was expecting the achievement to pop up. After that I started a new file, died, didnt get it in case the bug was still active. Did the same with hell mode. Nothing

[stray elm]

Were you launching the game through Steam or through a shortcut?

[spring ember]

Through a desktop shortcut but i can try and do it straight from steam to see what happens

[stray elm]

yeah, that would do it

when you launch through a shortcut, you don't get most of Steam's features

[spring ember]

oh my gosh thank you it worked!

[stray elm]

sure thing ^.^

[spring ember]

I will be sure to remember that next time an achievement doesnt pop up for me. I'm so happy bless

[stray elm]

Best of luck

[hazy fog]

Hi, i can't resize the game's window to my will, i have Hades for Steam

[faint jewel]

Try those launch options: /FullScreen=false /X=1920 /Y=1080, where instead of 1920 and 1080 put your desired resolution (which will result in changing the window size as well).

[hazy fog]

sorry i don't know where i am to put that, however i just pick the 32 bit option and it runs smoother which is what i wanted and without reducing resolution so.. but anyways i would like to know how to do put that code

[faint jewel]

· Right-click on Hades in your Steam Library and select 'Properties...'
· In the pop-up menu, look for the field with the heading 'LAUNCH OPTIONS'

If you encounter any other performance issues have a look at #h1-tech-fixes for potential fixes.

[hazy fog]

all solved, thanks

[leaden abyss]

is this supposed to be spelled this way?

[flint compass]

do you mean inasmuch? Yes, it’s correct

[stray elm]

it's one of those weird words that's just several words smashed into one

[turbid barn]

Today Hades downloaded a small 13mb update. Now every time I start the game it says: "Steam was unable to sync your files for Hades witht he Steam Cloud." I tried searching for solutions online (like verifying integrity of local game files in steam) but it's not working. So I come here for help. Anyone else having this issue after the game updated?

[void furnace]

Hey guys i've been facing a really annoying bug. I'm playing on Nintendo Switch.
I was doing a run normally. Then came the moment i had to fight Theseus and Asterius .
(I always kill Asterius before Theseus ) .
Everthing was fine until Asterius was in his last quarter life. He was attacking me with his axe so i dashed at the opposite of him. The bug occured here.
The game froze: the current image was frozen but the sounds ( music like slashing Asterius sounds ) were still playing. So i tried to pause the game but nothing appeared, neither pause menu nor boons list.
Leading to that, i left the game and restarted it. But when i came back to my current game, the run wasn't saved, so that i appeared to be leaving my room to go see Skelly.

This bug happened to me a second time when Asterius had the golden armor

[faint jewel]

Some things you can try:

Restarting your Switch (Powering it off completely and turning it on again) before playing.

Moving the game to your internal memory if you have it on SD card - this should improve performance and reduce risk of such things happening (as it might be related to that).

Forcing an update for Hades to make sure you have the latest update.

Verifying game files integrity:
From the HOME Menu, select System Settings
Scroll down the options on the left and select Data Management.
On the right-hand side select Manage Software, then select the software you would like to check (Hades).
Select Check for Corrupt Data.

Reinstalling the game.

If it after all that it still keeps happening, then I'd suggest contacting devs directly via the contact form: https://www.supergiantgames.com/contact/

[void furnace]

Thanks for answer

[stray elm]

Heyo--sorry for the delayed response. If you look at this link, do you see your .sav files? https://store.steampowered.com/account/remotestorageapp/?appid=1145360

[turbid barn]

I had to go out for a while. When I came back, turned on my pc and booted up Hades it's working as it should. I didn't do anything. But thanks for the response👍

[void furnace]

The same just just happened to me while beating Hades

i wanna dia

i recorded it fortunately

I tried to do pause like for Theseus fight

but nothing

[stray elm]

Heyo, I'm sorry to hear that—what fixes have you tried so far?

[echo perch]

Sorry for the late response, but it’s on the sd card

[stray elm]

Alright. That could the cause, unfortunately. The game can have some minor issues when it's not on system memory. If it hasn't crashed or frozen again I probably wouldn't worry about it, but if it starts happening more you may want to switch it over if possible

[echo perch]

alright

[stark crown]

not sure exactly the best place to ask this but: my game/contoller glitched (game acts as if there is a constant up input being pressed and none of the controller buttons work). I've run into this problem a few times, and it tends to fix itself for a little while with a game restart, however I'm in the middle of a boss fight and i do not know what happens if i quit the game in the middle of combat. will i just have to restart the fight from the state i was in at the start, or is there a risk i lose my entire run, or what?

[stark crown]

blrgh after some wiki reading it looks like i have to do my best to win this fight with borked controls before i can safely restart the game and fix my controller

ugh this is impossible, nothing i do stops zagreus from constantly running upward into the wall and being unable to move down at all

[stray elm]

Heyo--you should be able to save after clearing a room

oh, I see, mid-fight

you can recover your mid-run progress

even after a hard quit

I can write up the steps in a moment

are you on Windows or Mac?

[stark crown]

Mac

[stray elm]

1. Reopen the game
2. Go to ~/Library/Application Support/Supergiant Games/Hades
3. Rename Profile1.sav to Profile1_old.sav
4. Rename Profile1_temp.sav to Profile1.sav
5. Open the "Play" menu in-game
6. It should start you up as you enter the boss fight

[stark crown]

(i also wish i understood why this keeps happening, I've been struggling on and off with controller support on my laptop for months with this and hollow knight. but i have no idea how to get to the bottom of things there)

nod. so that's after doing a hard quit?

[stray elm]

yes

[stark crown]

well here goes nothing. thanks for the tip.

i understand why they dont wanna let you quit and restart combat or you could just savescum, but I'm glad it's theoretically still possible for situations like this

it worked! you're a saint, thank you so much

it wasnt the most amazing run in the world but losing a run to a dumb reason like that always sucks out my motivation to keep playing

so I'm glad i still get to play :)

[stray elm]

Best of luck

[magic quartz]

the same thing happened to me (i think)!! twice yesterday, once i think i changed out of full screen or something to stop streaming on discord and then zagreus just wouldnt stop attacking when i wasn’t pressing anything, i tried to reset the controls but got stuck on the controls screen and neither my mouse nor controller could do anything, the second time was after i screenshotted the victory screen he kept running down and into the wall and wouldn’t move up? do u know if it’s specifically a problem w the controller? i haven’t used controllers on my laptop before (mac) and i usually dont use it for many games so i was wondering what was causing that bc i doubt it’s the game itself

[stark crown]

I've had slightly sticky inputs from tabbing in and out really often - switching to discord and back sometimes has zag running to the left or whatever key i pressed most recently or something. that's fixed by just tapping that key to make the game notice I've stopped pressing it. this unfixable thing feels like something related to my controller breaking or something? like it just suddenly disconnects and the software defaults to assuming the controller is pressing up always or something, iunno!

I've found that stuff related to fullscreen and switching whether an app is running in my first or second virtual desktop sometimes alters whether a controller is detected??

something about OSX and ps3 controllers is super finnicky and i have no good handle on exactly what does or doesn't cause problems

[magic quartz]

yeah makes sense :/ i use an xbox controller i’ve had for a while but not used much, i might try using it on a diff gamer to see if it rly is a problem w the controller

[stray elm]

There are some things in #h1-tech-fixes that may help

[plain heart]

So, I am playing on my nintendo switch and when ever I apply maim to skelly it only shows that it did 300 damage when I have it upgraded all the way to 400. Is this just a visual bug?

[faint jewel]

I believe that's a bug that's been fixed on PC already and will come to Switch with the next update (June, probably?)

[plain heart]

ok

Thanks!

[sharp pine]

Even though I already have the 2 skelly gifts, I still haven't achieved the achievements related to this, does anyone know how to solve it? Play by Epic Games Store

[ionic atlas]

the achievement has to do with ||beating 8 and 16 heat||

[void furnace]

I tried all the fixes @faint jewel told me

[stray elm]

You have the game on system memory?

[void furnace]

yes

and i have 18Go left on the system memory

my others games are on a microSD card

[stray elm]

And it's still freezing consistently?

[void furnace]

The first time occured in my 50th run ( not sur but somewhere there ) . The second and third times happened in my 89th and 91st runs

i did the tiank fixes between the 89 and 91 runs

[stray elm]

Alright. Could you send an email to [e-mail] and let them know? They may not be able to do anything immediately to help, but any information you can give them will help them hopefully track down the cause.

[void furnace]

i already contacted them from their website

i can also do it with my mail directly

but i doubt it will be useful

[stray elm]

Yeah, if you've already used the contact page that should be fine. Sorry that I don't have an immediate fix—it's much harder to troubleshoot on the Switch :S

[void furnace]

No problem

Just knowing someone will work on it is enough for me

I know that the team is able to fix the bugs

i saw the Noclips videos

developping hell

really funny to watch

[hazy fog]

is it really posible to scale the windows to whatever size you want? i have no problems but i can't do that and i have read that you could

[stray elm]

You can set the resolution using the launch option /X=1920 /Y=1080, replacing with your desired resolution

I don't know for sure about window size

[hazy fog]

that doesn't work for me unless i set a resolution listed on the game settings

[stray elm]

I don't think it can be any size you want, then

[twin atlas]

hi there everyone !
i’m coming here cause i have some issues on my game.
i played on an other pc (with my steam account on my session no prob), but as soon as i came back on my computer the data weren’t saved ? i tried the advices of supergiant but it didn’t work. thanks guys ! :///

[stray elm]

Heyo--if you check this link, do you see some .sav files? https://store.steampowered.com/account/remotestorageapp/?appid=1145360

[twin atlas]

yes, but the last one is from the 9th while my most recent game was the 14th

[stray elm]

Alright. Do you have access to the other computer?

You may need to manually move the save files over if they didn't update to the cloud correctly

[twin atlas]

yes i have a distance access ? is this fine ?

so i need to check this link on the other computer ?

[stray elm]

That link will be the same

Your save files are located in Documents / Saved Games / Hades

You want to save a copy of the files in there on your current computer (just in case), then copy Profile1.sav from the other computer to your current computer

[twin atlas]

okay, i’ll try that when i’ll be able to access to this computer. thanks a lot for now !! i’ll keep you in touch

[twin atlas]

okay i fixed it ! i downloaded the files on the cloud and it went back. thank you so much for your quick help and reactivity, have a great day (:

[frosty tiger]

im stuck in this position, im not sure what caused it tbh. could be a modpack issue but felt i should share

update: just pressed special again and it fixed itself, but sliding around like that was pretty funny

[stray elm]

It's a known issue, though as you discovered, usually easy to escape from

[frosty tiger]

haha nice

[polar badger]

Ok I've now run out of Achilles dialogue, and I STILL haven't unlocked patroclus

Achilles has mentioned patroclus specifically, I have his codex entry, I've read his entry, I've talked to him enough times to complete his entry, and I've done 65+ runs total. This last run, Achilles had no exclamation point over his head, he only told me not to throw away my life.

I think my save is bugged. This is on switch btw. I also have a problem where the left and right arrows do nothing when opening the mirror fwiw.

[stray elm]

Heyo--you can try verifying file integrity by doing the following:

Verifying game files integrity:
From the HOME Menu, select System Settings
Scroll down the options on the left and select Data Management.
On the right-hand side select Manage Software, then select the software you would like to check (Hades).
Select Check for Corrupt Data.

[polar badger]

Tried that just now, didn't find any

[stray elm]

Alright. Do you consistently reach Elysium?

[polar badger]

Yes

[stray elm]

Then I'm not totally sure, sorry. It may unfortunately just be very poor RNG. I haven't played on the Switch recently so I'm not sure about the Mirror's controls

[polar badger]

Yeah I know the controls, it just doesn't work sometimes, and it's run dependent. Some runs I'm able to hit left and right on the stick or d-pad to select the icon for switching abilities, and on other runs left and right just don't work and only make the cursor move up and down over and over, even if I use the d-pad. When it doesn't work, I haven't found any way to make it start working except by just dying and hoping it works the next time.

There's also a bug with the UI where when you are offered a boon and you open the codex and check the boon list, then exit the menu, you can't move the selection unless you wiggle the stick or spam the d-pad first. It's like the cursor is stuck off the screen on a button that doesn't exist and you have to move it back. Once the cursor moves back, everything works as intended, but this happens every time you get a boon and open the codex. Sometimes I just can't open the codex at all when I'm in a boon selection menu though. So far, I'm pretty sure that this one only happens when you're in the first room, or selecting the first boon of a room where two gods offer boons.

[stray elm]

Hmm. Could you report those to the devs through their contact page here? https://www.supergiantgames.com/contact/

[tulip narwhal]

Hello, I've been playing on my switch for a couple weeks now and had made some decent progress. The Switch is on our TV and I decided to buy Hades a second time from steam so I could play on my pc while my wife and kids watch TV. When I synced Steam and Switch, the Steam save overwrote my Switch save. Is there any way to get the Switch save back as the main?

[stray elm]

Unfortunately, there isn't a way to recover progress off the Switch. However, the devs have some pre-made saves that can get you close to where you were, if you'd like.

[tulip narwhal]

anything would be appreciated

[stray elm]

Alright--could you DM me about how far you'd gotten? In terms of number of escape attempts and number of successful escapes?

[visual osprey]

I'm currently trying to sync my saves from epic games to my switch but it won't work. I have cloud saves enabled in epic. Is it because the 2 games have different versions? But when I try to update it on switch it says its already on the latest version. It's all linked and everything idk whats the problem. Can someone help?

[stray elm]

Heyo--what's the issue?

As in, what's not working

[visual osprey]

I can't sync my save from Hades PC epic games to my switch

[stray elm]

what happens when you try?

[visual osprey]

And it's all set up

When I try it on my switch it says sync failed

[stray elm]

alright--could you make sure your Switch's date and time are synced?

[visual osprey]

Ok that was the problem

Thank you so much!

My date and time wasn't sync with the internet so that was all!

[stray elm]

Sure thing ^.^

Best of luck!

[simple crypt]

I have the strangest glitch. I'm on pc, steam controller input is disabled (this happens when it's enabled too)

I play on an xbox controller. I also have a force-feedback steering wheel (for sim racing) that is xbox compatible. To clarify, I am playing on the controller, not the wheel.

When both the wheel and the controller are plugged in, rumble on the controller does not activate. Instead, inputs that should be rumble LITERALLY TURN THE STEERING WHEEL

As far as I know these should be two completley diffrent, unrelated sets of instructions. I've never in my life had a game do this before, ever

My steering wheel is fairly low powered. However, if this is a persistent bug through xbox compatible (or all) force feedback wheels, this could actually be really dangerous. High end force feedback wheels have enough torque to literally snap peoples hands, and as far as I can tell it's signaling the wheel to turn at full speed/power

The wheel is a thrustmaster tmx, my controller is a generic pdp wired xbox controller, i'm happy to provide video or anything you might need

[stray elm]

Heyo--could you send an email to [e-mail] with that info, your DxDiag (instructions at the end of #h1-tech-fixes ), and a video?

[simple crypt]

I have to go to bed but will do in the morning, ty

[bold night]

Is there any way to play the December 6 2018 version of the game?

[stray elm]

Not that I know of off the top of my head, why?

The only way I could think of would be if someone happened to have a copy of that version saved somewhere?

[bold night]

Game looks completely different and it would be cool if I could try it out

[stray elm]

Best bet would probably be asking the modding server, pinned in #self-promotion

[bold night]

Already did

[lime egret]

uhhhh my saved progress is gone

i did try to search for the folder and follow the steps but i couldnt even find the folders needed to attempt the fix

[stray elm]

Heyo--what OS are you on, and what platform?

[lime egret]

oh hey im on win 10 64bit and i was playing on steam

[stray elm]

Alright--can you go to the Documents folder, then go to View and select Hidden Items

the Saved Games folder may be hidden by default

[lime egret]

hold on ill do it rn

so im in the hades folder what next?

[stray elm]

Could you send me a screenshot of it? Here or DM is fine.
And could you also send me a screenshot of what your "Play" screen looks like in-game?

[lime egret]

gotchu

[stray elm]

specifically, the screen after you select "Play" ^.^

[lime egret]

oh right my b

[stray elm]

Could you check here to see if your Steam Cloud has a backup? https://store.steampowered.com/account/remotestorageapp/?appid=1145360

You may also want to do a search through your Recycle bin for a file called Profile1.sav

[lime egret]

for some reason it doesnt show any data/

[stray elm]

Are you just starting out, or have you been playing for a bit?

as in, has the game successfully saved at least once before when you've started it back up?

[lime egret]

well i have roughly six hours into the game and im sure its autosaved at least once

i was playing vulkan if it matters

[stray elm]

not talking about the autosave (which happens every room), I'm referring to saving and quitting

[lime egret]

wait

YOU HAVE TO SAVE

[stray elm]

not quite

pressing "quit" saves the game

there isn't a separate manual save

[lime egret]

OH yeah i did that

i was about to cry

[stray elm]

sorry for the confusion

[lime egret]

no problem

[stray elm]

my guess is that the game (despite you selecting quit) failed to save. There are a few steps in #h1-tech-fixes to fix that issue (<#h1-tech-fixes message>). Beyond that, the devs have some pre-made saves to help people who've lost their save progress. Do you remember about how many runs you'd attempted?

[lime egret]

well i did around 5 and in my recent one i beat the second boss

[stray elm]

Alright. If you'd like, I can send you a save file with 5 runs on it, to get you started back up? It won't be exactly the same, of course, but it will be pretty close

Either way, you'll want to follow those steps in #h1-tech-fixes

[lime egret]

well i did check the firewall advanced settings and Hades isn't listed in outbound rules

and yeah thatd be greatly appreciated#

[stray elm]

You may need to specifically whitelist it in Windows Controlled Folder Access

I'll DM it to you

[lime egret]

how do i find that?

tyty

[stray elm]

just a moment, I'll pull it up~

just follow these steps ^.^

[lime egret]

alrighty ill let you know if anything else breaks

[stray elm]

Best of luck

[lime egret]

oh btw is there suposed to be 3 folders for hades that need allowed access

[stray elm]

If you're using Vulkan, you can just allow that one through

[lime egret]

okay thanks

[stray elm]

C:\Program Files (x86)\Steam\steamapps\common\Hades\x64vk

[lime egret]

yeah i see it now

[proven mauve]

i think something wrong with Charon bond forge,im sure i've spent 10k by now after over a hundred runs,and his final heart still didn't unlock,i got everyone else but him,is there a way to edit save file to get it,im frustrated

need helps

[faint jewel]

I'd try verifying the game files integrity to make sure it's all good there. And did you keep talking to him? Zag needs to say this line so that heart can be unlocked: ||Charon mate? As a longtime customer, I just wanted to take a moment to thank you again for your invaluable service as a part of my repeated attempts at getting out of here. What would I have done without your wares all these many times? Besides dying a lot faster.||

As for edit a save file, you can ask about it on the mod server, as someone there is the most likely to know the answer (or how to do it): https://discord.gg/KuMbyrN

[proven mauve]

thank you

and no i was talking to him like

50 runs+

[faint jewel]

Hm, then it does seem like something's wrong indeed... If you're on Windows you can also press F10 while in-game to send a bug report, so it can be investigated.

[late plinth]

Hello :) ! I encountered a little issue after the update when I downloaded it today and tried all the fixes listed in save file recovery but have had no luck! I also tried to verify all the files to make sure everything was correct and no luck there either!
I've got two save files currently, one that's pretty decently far into the game (about 60+ runs in) and another save file in slot 2 that is fairly new (30ish? runs in) as I wanted to start over and experience the full game in all its glory.
The second save file in slot 2 has been rewritten to be the first save file somehow! They're currently almost the exact same when I start either of them up. Any idea how to fix this issue or should I just cut my losses and start over? Thanks !

[stray elm]

Heyo--could you send me a screenshot of your Documents / Saved Games / Hades folder? Here or DM is fine

[late plinth]

Sure thing !

[stray elm]

Alright--I'd try reverting to Profile2.sav.bak2, by the looks of things. So start up the game, then rename Profile2.sav to something else, then rename Profile2.sav.bak2 to Profile2.sav.

[late plinth]

That did the trick ! Thank you so much for your help <3 !

[stray elm]

Sure thing ^.^

[polar badger]

what is the current version for switch?

[stray elm]

I believe v1.36579

[polar badger]

hmm i guess i should update before i submit those bugs lol

my switch doesn't work on my home wifi so my games don't really get updated

I'm on 1.34818

[stray elm]

Aight. I can tell you if any of the bugs you're encountering have been fixed to my knowledge, if you'd like?

[polar badger]

we already talked in here 2 days ago :)

[stray elm]

ah! I see, so we did haha

[tepid void]

Hi, so I finally bought hades on my pc and i wanted to transfer my data from my switch to the pc. I did all the directions that it said on the switch, connected my steam account, and I opened up PC hades and it wasnt showing up, so I kept exiting out and going back in and it still wasnt appearing, so I thought, maybe if I go into a new file on PC, then it will just automatically update like that, but once i noticed that it started from the beginning. I quit out and go back ojnto my switch and it updates and its now a new file

so all 90 of my hours have been overwritten

is there any way this can be recovered? if not i might just get a refund for it, because its a lot of progress im losing

[pseudo topaz]

there's a section in #h1-tech-fixes for when you lose your save

see if you can find the backup save file

[stray elm]

Heyo--if your progress on the Switch was lost, there's most likely not a way to recover it, unfortunately. However, the devs do have some pre-made save files that can get you closer to where you were, if you'd like.

[tepid void]

idk, i put a lot of time into it and im not sure if i wanna play it anymore if i lost that much progress. I have beaten the game like 30-50 times

[stray elm]

I totally understand. I definitely have a save with 30 escapes—I'm not certain about 50, I'd have to check in the morning

[sterile pivot]

had a run with skelly's lucky tooth as my keepsake, lost all 4 death defiances before Styx and got an athena boon that replenished 1 use of death defiance. When I died (only had 1 DD left, the athena one) zagreus said something along the lines of "My Skelly lucky tooth!", when the tooth's DD had already been used before. Something very minor but thought to mention it because why not 🙂

[faint jewel]

If you encounter something like that next time and you're on Windows, you can press F10 to send a bug report, where you can describe what just happened. The report will send game's data to the devs, which should help investigate the issue.

[sudden relic]

Hello I come here after not having found solutions on the hades-tech-fixes server so here is my problem both simple and complicated: my game starts the sound is present and I suppose I can move around in the menus but I have no image of the game

[faint jewel]

Try using this launch option (right-click on Hades in Library, in Properties section if you're on Steam):
/FullScreen=true

You can also try going to Documents / Saved Games / Hades , then backing up and deleting Profile1.sjson.

[sudden relic]

Thanks I'll see if this changes anything

[sterile pivot]

@faint jewel oh thanks, knew that was an option but didn’t know what key it was 🙂

[sudden relic]

It works perfectly. thank you I will finally be able to resume my anti-paternal escape 😂

[half root]

i've been playing the game on switch and recently booted up the steam version for the first time, for whatever reason my switch save isn't showing up on the steam version after i synced them up. the switch version shows the steam file i made super quick though

is there a way to get my switch file to show up on steam?

[stray elm]

Heyo--if your Switch is showing the Steam file, then most likely your save progress has unfortunately been lost. There isn't a way to access the save files directly on the Switch like we can on PC.
However, the devs do have some pre-made save files to help with people who've lost progress.

[half root]

even if the switch file in question is still intact on the switch?

[stray elm]

Is the file still there? From how you said it, I thought the file was overwritten

[half root]

nah, i had the PC file on the second slot and the switch tied to the first in case anything weird happened

[stray elm]

ah, okay! In that case, have you already tried selecting "Sync and Quit" from within your Switch save?

[half root]

yup! i tried that and figured out that my switch clock wasn't correct, fixed it and tried again, still no dice

[stray elm]

Sorry for the delayed response, got pulled away If you check https://store.steampowered.com/account/remotestorageapp/?appid=1145360 , do you see any files named Profile1, or just Profile2?

[half root]

Yeah, there are files for both Profile1 and Profile2

[stray elm]

Alright--and when you start up on Steam, it still doesn't show a save in slot 1?

[half root]

Right

[stray elm]

Alright. Could you try running Steam as Admin, and see if that works?

[wind otter]

Hi, I'm been enjoying Hades for almost 80 runs and just now I learned about Call Aid. As I learned on internet, it should pop around 4-5th run with Poseidon. However, I never encountered and never used any Call Aid through my 80 runs. Please help :)

[stray elm]

Heyo--what platform are you on? Steam, Epic, Switch?

[wind otter]

Steam, pc

[stray elm]

Is your game fully up to date?

[wind otter]

yes

[stray elm]

Alright--could you report that in-game with ?

And I'd try verifying file integrity:
· Right-click on Hades in your Steam Library
· Select 'Properties...', then select the 'Local Files' tab
· Select 'Verify Integrity of Game Files...'

[wind otter]

Verified with no apparent errors

I will report in game

[stray elm]

Thank you! I'm not really sure why that would be happening, so hopefully the devs will be able to figure it out with that report--I'd also include your discord tag in the Name field, or some other form of contact info, so the devs can get back to you if need be

[wind otter]

Thanks!

[stray elm]

Best of luck!

[pearl ocean]

Hey, I had previously lost all of my progresson Hades until yesterday. For some reason, the game wasn't reading my save files at C:\Users\Username\Documents\Saved Games\Hades but I got my progress back after moving my save file to C:\Program Files (x86)\Steam\steamapps\common\Hades\x64\Saved Games\Hades. Just wanted to share since I had no luck with the steps at tech-fixes.

[stray elm]

What steps had you tried from #h1-tech-fixes ? And I'm glad you found a workaround!

[cyan comet]

So yesterday I got into the game and realized my controller wasnt being detected. Tried other games and it worked without problems so it must be an issue with Hades. Tried the additional command /UseNativeGaInput fix and it causes the game to freeze in the middle of the loading screen. Sometimes I manage to get into the main screen and the controller does work fine but I just crash in the loading screen after selecting my save anyway. The freeze problem goes away the moment I disable the launch options. Since this is some kind of mix between 2 issues Im not sure what fix I should be trying.

[stray elm]

What platform are you on? Steam or Epic? And Windows or Mac?

[cyan comet]

Windows, Epic

[stray elm]

Alright—there are steps in #h1-tech-fixes for using the 32-bit or Vulkan executables, I'd give that a try. It's slightly more work to make those also work with launch options, but I can help you with that when I get on my computer

<#h1-tech-fixes message>

[cyan comet]

32 bit didnt work but Vulkan was able to get me into the actual game with the controller working and not freeze.

[half root]

sorry about the late reply, had a busy day. i tried that and it loaded the file! will i need to run steam in admin every time?

[stray elm]

Hopefully not--there are also some other steps in #h1-tech-fixes for save issues. Most likely, you need to whitelist Hades with your antivirus or Windows Controlled Folder Access

@half root

[half root]

good to know, thanks for the help!

[foggy mango]

Hello, so I really wanted to play this game but it isn’t on PS unfortunately. I was wondering if either my pc or mac could run it. My pc has 4gb of ram, i3 and intel hd 2500, and my mac has 8gb of ram and intel hd 4000. Do either of these have a chance of running the game?
Thanks

[slender quail]

@foggy mango Look up the game specs and then specs for your devices

also

Got a problem as well

Hades froze mid run :/ no idea what to do not to lose progress

Happened before but i havent played for quite some time so not sure what to do (prob didnt care and just alt+f4'd)

But im feeling confident on this run sooo, i want to make it respond again

I'll wait like 15 minutes and then alt+f4 since there is not a lot of options

[slender quail]

Farewell, my spear run

[faint jewel]

You can buy it on Steam and see how it works for you. If it doesn't really work well, you can then request a refund within 14 days of purchase and if the game has been played for less than 2 hours. If the performance is not good, there are some options listed in hades-tech-fixes you could try.

There's also this website that might be helpful: https://www.systemrequirementslab.com/cyri/requirements/hades/18379

Looking at the specs - it looks like both PC and Mac might struggle, Mac might have better chance of handling it.

[foggy mango]

Ah thanks for that, i’ll check it out!

[faint jewel]

There are some things listed in #h1-tech-fixes you can try next time, here to be exact: #h1-tech-fixes message

[broken wren]

Hey ive got a question. My brother shared via family share Hades. His files are shared and i had to create my empty profile. Now im looking to buy the game for myself and wonder if my profile will be kept or ill have to start all over.

Anyone encountered this before?