h1-tech-support

[stray elm]

Just to be clear--you uninstalled MH:W and it started working. Then, when you turned off Steam Input, did you reinstall MH:W?

[chilly ingot]

Nope! I did not.

Ah playing via Proton in Vulkan fyi

[stray elm]

Alright. There are some things to try in #h1-tech-fixes for controller issues, I'd take a look at those

[chilly ingot]

Already did! Game doesn't launch with "/UseNativeGaInput=true /UseNativeGaInputNoControllers=false %command%"

[stray elm]

where are you putting those?

[chilly ingot]

launch options.

[stray elm]

You shouldn't need the %command% bit as far as I know

[chilly ingot]

I tried it without that too haha

[stray elm]

hmm. What happens if you turn steam input back on?

[chilly ingot]

still no dice

[stray elm]

do you have any other controllers connected, and have you tried restarting?

[chilly ingot]

I have!

I mean I've tried restarting

no other controllers connected.

Only got one

[stray elm]

are you on the latest Proton build?

[chilly ingot]

Yes! I've also tried GE Proton.

[stray elm]

have you tried launching from outside of Steam?

[chilly ingot]

hmm

not yet

but I'm not sure how to do that without proton?

[stray elm]

I'm not sure either ^.^" I don't know a lot about how proton actually works

[chilly ingot]

no worries!

I still appreciate the help

[stray elm]

Sure thing. I'd go ahead and follow the steps towards the end of #h1-tech-fixes about emailing [e-mail] . I believe some of the devs have a bit more experience with Proton and may be able to help

[viscid flax]

Hi there. I want to ask a quick question about rendering backend choice option of the game.

Is there any launch flags that can be used at Steam's launch options section to guarentee that game will always launch on VLK backend? By default it uses d3d11, which i do not prefer using that. But clicking Play on library to select Vulkan every time is also kind of a hassle.

So is there any launch flag ( like Unity games etc has such force-glcore etc) that i can use for defaulting to Vulkan? :frog:

I didn't see that documented anywhere and since your engine is a custom one, i had to ask.

[stray elm]

There is currently not a flag that I know of to force the game to launch with Vulkan through Steam

You can through a non-Steam shortcut though, if you aren't worried about using Steam's features

[viscid flax]

Well, i'm aware that directly launching VLK exec is also an option but since i play the game via Proton/SteamPlay (on Linux) i rely on Steam and it's Proton feature.

Sadly game doesn't have an in game api selection for that (e.g like Doom 2016 does) to make this switch persistent.

[viscid flax]

Fwiw , you can try messing with Controller Settings on Steam settings itself

Setting the controller as a generic one might help for example

Fwiw , if engine side people of Supergiant reads here ; i would be glad and don't mind a ping if they have any info about setting graphics backend in a persistent way.

[viscid flax]

Also this might be a useful addition if they don't/won't exists for now ( launch flags or in game selection ) for such use cases when they are materialized , as mentioned in there one of the test cases was Hades , in ChromeOS context where using native VLK might be a bit better than DXVK (d3d11-default)

https://twitter.com/ekultails/status/1373515100154261506

Luke Short (@ekultails)

#Steam games using #Proton with #Vulkan support on #Chromebooks #ChromeOS confirmed to be in testing and working! Hints for building and testing yourself are provided in the link.

https://t.co/JEBSwLzL1q

Twitter · Mar 21, 2021, 6:01 AM

[cosmic locust]

anyone encounter situations where hades crashes the entire computer

it hangs and the audio plays something akin to static, with the only way out being a force shutdown

pretty annoying since the crash terminates the entire run, nothing is saved

[viscid flax]

Never happened to me

Though it sounds like a gpu hang where it can't recover

Make sure you are using up to date drivers ( not the ones Windows/Linux ships by default)

If you are on Windows , check driver version via gpu-z or dxdiag

On Linux ; inxi -SMGxx from terminal

For Mac, i don't know 🐸

Not likely matters because Apple is in total control there about drivers afaik

[cosmic locust]

alright will take a look

[autumn atlas]

I'm curious, is Orpheus supposed to disappear from the house when you're given the chance to free him of his contract? I've not seen him for 5 runs in a row now and am concerned since I've seen old forum posts discussing the same, for for 10+ runs. I'm wondering if this is scripted or an old bug that has reared it's head, yet again (must like Lernie, The Hydra)..

[misty gyro]

he is supposed to be able to come back and leave so i'd assume it's just a streak of bad luck

even before, he was able to not appear, like it was his day off work, now it's the same thing except he uses that day off to visit Eury, so I really do think it's just bad luck

i've had him not appear for more than 5 runs before i believe

[autumn atlas]

I haven't freed him from his contract yet, though. so he's not visiting Eury.
Although, I have considered it might just be really bad luck.
I'm not wanting to finish his quest unless he's in the house in case he has something interesting to say.

[misty gyro]

oh, i read that wrong, but yeah i think it's just bad luck..? i'm not entirely sure at this point honestly but i'd like to believe it is just bad luck-

keep on playing while waiting for an answer and tell us if he comes back?

[viscid flax]

Characters randomly either be in their usual spots in home or not. It should be a coincidence

As noted, even with his prophecy not fulfilled he might not be there, perfectly normal.

[stray elm]

To confirm what the others said—he should come back soon enough. If he goes much longer, feel free to drop another message here and we can look into it a bit more

[stray elm]

There are steps towards the end of #h1-tech-fixes for recovering your progress after a crash. How frequently do these crashes happen?

[tepid slate]

I dont know where to go with this so here i'am. I've been playing hades for a while and i'm really close to finishing all steam achievments and i've got most of the prophecies except ones that need a bit of grind. But i dont know what to do with prophecy denizens of the deep. I've already caught more than 180 fishes and not one legendary. Is it my reaction time or is there a possiblity of problem with the game?

[stray elm]

To catch a legendary, you need to hit the button within 0.34 seconds (for a "Perfect Catch")

You could try verifying file integrity if you'd like though, just in case there is an issue game-side

[tepid slate]

I'll try that but it just seems so wrong that i wouldn't hit it for 180 times

[stray elm]

I can give some tips for catching faster, if you'd like?

[tepid slate]

I take what i can, i've already googled a bit to see how it works but like i said i heavily doubt that i didnt hit that even a couple of times

[stray elm]

do you usually see the "Perfect Catch" banner at the top of the screen?

[tepid slate]

cant say really

[stray elm]

that's the only way to get a Legendary, if that helps at all.

If you're using a controller, the advice I've heard is to rely on the vibration, instead of any audio or visual cues

If you're using keyboard and mouse, use a finger to cover up the bob, so you're not distracted by the fakes, and just watch for the flash of light--this one helps me quite a bit

[tepid slate]

thanks, i'll try that

[stray elm]

sure thing ^.^

if you do want to verify file integrity, here's how:

· Right-click on Hades in your Steam Library
· Select 'Properties...', then select the 'Local Files' tab
· Select 'Verify Integrity of Game Files...'

[tepid slate]

yeah, done it while we were talking

[stray elm]

Best of luck

[tepid slate]

your finger tip really got me results, already got leg one 😅

[stray elm]

awesome!

[tepid slate]

yep, thanks ;p

[velvet pendant]

Anyone know if the Maim damage bug is fixed in the test branch? I'm on Switch but it's apparently been a known bug since at least December and it would be nice to know if it'll be patched at some point

[stray elm]

it definitely should be fixed on the PC, I don't know if that patch has been pushed out to the Switch yet

[velvet pendant]

Noticed it in play on Switch tonight. My Switch installation says it's version 1.37136

[stray elm]

It should be fixed, in that case, which is odd. Could you try to get a screenshot and/or video of the bug?

[faint jewel]

This is maim bug fix is yet to come to Switch, as there haven't been an update for Switch for some time.

[lost shore]

I have a weird issue and i don't if this is the right place to ask this. But i stream mainly hades all the time. And the game always feels slow and sometimes drop frames. i stream at 720p60fps and my pc has 3700x cpu, and 2070 super. I'm sure it's not my PC as i have tested other games and the were working find. What can this issue be ?

[stray elm]

There are some things to try for performance issues in #h1-tech-fixes , I'd take a look there

[lost shore]

everything i can do for this issue i did, i'm re-installing the game as we speak and that's the last possible fix i can do

I have the game on an SSD, i even purchased cuz i thought my PC overheats lmao

[velvet pendant]

Easy to reproduce, will try for a video later today

[dreamy geyser]

NVENC or x264 encoder? at what bitrate? did you enable telemetry in OBS to see if you are getting rendering lag or encoding lag?

[lost shore]

NVENC 6000 bitrate

i have 140mb/s download and upload connection

[lost shore]

and how can i enabled telemetry

[viscid flax]

Use game capture, not screen capture if you don't already

[lost shore]

I do use display capture, will try game capture today and see if it makes any difference. thank you

[dreamy geyser]

View - Statistics

look for rendering lag and encoding lag stats

also, make sure you start OBS in Admin mode

[pseudo marlin]

Hey, I need help. I recently reinstalled HADES in my pc, and when I tried to play I realised that my saves were no longer there. I tried fixing it how the steam pages suggested but I couldn't fix it.

[stray elm]

Do you have the folder Documents / Saved Games / Hades?

[viscid flax]

Hades has Steam Cloud support, so if you didn't override default option on Steam they should be here

https://store.steampowered.com/account/remotestorage

Make sure you have a working internet connection, maybe sync didn't happen for some reason

If you clicked yes to something like "Client found local saves on your pc, would you like to override cloud saves?" etc , then rip

[stray elm]

https://store.steampowered.com/account/remotestorageapp/?appid=1145360

direct link to the Steam Cloud for Hades

[autumn atlas]

So, I've gone a number of more runs to see if Orpheus would show back up (i think 6 more runs for a total of around 10 or more) and he still hasn't shown back up. This seems like an unusually high number of consecutive absences.

[stray elm]

While it's definitely possible that it's just poor RNG, could you try verifying file integrity? (assuming you're not on Switch?)

[autumn atlas]

i'm on pc. give me a moment. i'll run that scan on steam.

All files successfully validated. No errors fouldn.

[stray elm]

Have you seen Eurydice at all during that time?

[autumn atlas]

yup. multiple times. about 4 to 7 times.

[stray elm]

has she been giving important dialogue? (as in, she has an exclamation mark above her head)

[autumn atlas]

i've exausted all of her important dialogue. she just has generic stuff to say when i reach her.

she is at max and orpheus are at max (up to the locked heart).

orpheus, for a while (maybe the last 5 times i saw him) also only had generic things to say. last thing he said was to leave him alone because he was currently playing music.

[stray elm]

and you have the contract available, but haven't purchased it, correct?

[autumn atlas]

it's available to purchase, yes.

[stray elm]

alright. I'm reasonably sure that it's just some poor RNG--you could try doing a few suicide runs to speed it along (obviously not ideal). That being said, you could still send in a report in-game with , including your discord tag in the name field, and ask if you're missing anything

[autumn atlas]

i didn't know about the F10 option. I'll try that if i'm still having problems. Thanks.

[stray elm]

sure thing ^.^

[frosty tiger]

didnt see anything related to this in the tech fixes, but only did a quick scan so hope i just didnt miss it, but im just asking if this is intentional or if theres a way to fix my issue, my issue being I have black bars at the top and bottom of my screen though im pretty sure im using the right display size

for context, im on mid 2012 macbook pro running MacOS 10.13.6

i would understand if thats just how its meant to be i just want to check

[stray elm]

It is intentional, yes. 1680x1050 is a 16:10 resolution, and the game is set up to display at 16:9, adding borders to the top and sides as needed

[frosty tiger]

got it, thanks for the quick response

[stray elm]

sure thing ^.^

Best of luck

[frosty tiger]

:)

[chilly ingot]

Got my controller working by fixing the dependencies of Proton GE btw!

it works great now 🙂

[viscid flax]

Fwiw game doesn't need Proton GE

Proton 5.13 is just fine

[daring dune]

I don't know if this has already been reported, but there is a serious bug affecting Chinese players where when using Stubborn Defiance, ||Patroclus's Kiss of Styx Dark|| does not appear. Players have to switch to the English translation to make use of the item.

[sharp narwhal]

This has been fixed locally and will go out with the next patch!

[daring dune]

No chance of a timeline on that I suppose :3

Thanks for the update though

[autumn atlas]

I've got an update on my issue with Orpheus. It seems that once the Singer's Gamble becomes available from the House Contractor, Orpheus will disappear as a hidden requirement on using it for his quest is that he must not be in the house when the player buys it (strange, but ok). This is something the developer account on steam said in a reply to someone in an old post.

[stray elm]

Huh, alright. Good to know. Well, best of luck with your runs

[misty gyro]

huh oki

[vague fox]

Another issue that came up in the Chinese bug discussion is that the speedrun and Tight Deadline timers have a glitched out size if the language is switched between Chinese and English without restarting the game, presumably because they use different number fonts and the size for the timers is only determined at startup. Is that also known?

[stray elm]

@sharp narwhal

[sharp narwhal]

It's known, yes; we're looking at it again with the upcoming Japanese localization

[glossy sky]

So I picked up the stubborn roots duo boon and it just straight up didn't change anything, still have my death defies and no health regen. Is this a known issue?

[stray elm]

That's not quite how it works--what it does is when you lose all of your DDs, it starts healing you

it doesn't actually remove the defiances

[glossy sky]

Ohhhh duhh, I see. I literally just missed the first word of the description lol

Thanks!

Brain fart

[stray elm]

Sure thing ^.^

Best of luck!

[velvet pendant]

Finally got video of this, sorry, been busy

Seems random like it's a race condition between the maim damage hitting and the damage bonus expiring

You can see it hit for 300, then 400, then 300

[golden mesa]

My mouse is acting really weird lately in hades. My special doesn't go where I click it to, my attacks do though. And when selecting boons my mouse disappears so I have to right click on something to see the info

[stray elm]

There are some things to try for controller issues in #h1-tech-fixes , I'd start there

[golden mesa]

I'm not using controller but I'll check it

[stray elm]

Let me know if that doesn't help, I've got some more things to pull up ^.^

[stray elm]

@sharp narwhal want to make sure this one is known as well (the Maim damage bug showing up on the Switch)

[sharp narwhal]

Switch version is behind live PC version I'm like 90% sure but let me double check

[stray elm]

I believe it is as well, but the version plainoldchair said earlier is after the patch where the Maim bug was fixed, according to #hades-patch-notes

[sharp narwhal]

Current Switch version should be 1.37136, maim bug fix wasn't patched in until 1.37332

[stray elm]

Oh, huh, I guess I misread that

Thanks ^.^

[velvet pendant]

my Switch version indeed says it's 1.37136

thanks

Silly question, but are there plans for bringing the Switch version more up to date in the near future?

[sharp narwhal]

We have the Japanese localization coming up this year which will require the Switch version to be updated, but no exact timeframe for that

[velvet pendant]

I'm also trying to get a good clip of that bug I encountered with odd critical hit behavior, but I don't know if that's fixed in subsequent versions either.

With damage over time curses like hangover, sometimes I'll get a LOT of critical hits on the creature at once. As in, for the entire duration of the hangover, each hangover hit is critical, even though the chance should be like 4%

[sharp narwhal]

That's with a combination of a Hangover boon and Pressure Points or something?

Is that also in combination with the Artemis/Dionysus duo?

[velvet pendant]

In this case I had Pressure Points. I believe I got a similar case in the past with something other than Pressure Points but I don't 100% remember

it's like each hit isn't re-rolling the crit check or something

[stray elm]

What boons did you have? Specifically deadalus hammers

And is that the zagreus aspect?

Alright. I've seen something similar before with Rush Kick, iirc

It's been a bit so I'm not totally sure

[faint jewel]

It does look like a bug. However, the Switch version is at least one update behind the PC version so this might've been already fixed. But if you encounter something like this again please post it here, so it can be investigated if that's a new issue.

It will be at one point, but since the process of patching console versions is not that easy. There's also Japanese localization coming, so the patch will most likely be pushed to Switch once it's finished, which might take around 1-2 months I'd say, but don't quote me on that.

But Switch version being behind only means that some minor technical fixes are yet to come, which doesn't really affect the gameplay, so don't worry ;). Hopefully, you won't see the teleporting bug you've encountered again as I haven't experienced it during my 60+ hours on Switch.

[regal junco]

This also happens on pc, dash nova with zag sword is suicide since it teleports you soo frequently

this is just speculating but everytime ive seen it happen athenas been used with the hammer (like athena q for the dash nova)

so she might have something to do with this bug although that could be wrong

[stray elm]

That's just a coincidence—I've seen it with others

It can happen even without any other boons, iirc

[terse gorge]

i entered a room, and it had the "miniboss" skull on the symbol, but it was just a normal encounter, anyone know why that is?

[faint jewel]

I think the skull only means the chamber will have higher difficulty, which might include mini-boss encounters, but they're not guaranteed.

[terse gorge]

o

that makes sense

[dire cypress]

https://cdn.discordapp.com/attachments/821763212742885385/825387381712617472/2345.png @terse gorge This should clear things up, guide is made by Sparrow its not mine.

[terse gorge]

thx

[misty gyro]

usually, difficult encounters are on meta-rewards (keys, nectar, darkness, gemstones), and minibosses are on others
difficult encounters are encounters where everyone is armored, i think?

[frigid knot]

I need help, yesterday i played Hades in my PC, Steam, today i was gonna play in my switch, but the switch save is not uptodate, i opened the game in steam and there is my save file from yesterday, what do i do now?

[swift tendon]

Hello,
I am trying to use the latest Xbox one controller and it does not work. No input is picked up by the game. Steam big picture recognises the controller.
Running on a MacBook Pro 16 (2019) running BigSur 11.2.3, launching Hades (v1.37332) via the latest version of steam
Using the following launch options :
/UseNativeGaInput=true /UseNativeGaInputNoControllers=false
Can anyone please suggest a fix/workaround?

Addition:
Just noticed that only the D-pad input is recognised, when D-pad is not pressed there is a drift in one direction (Character moves to one end of the screen and faces that way)

[stray elm]

There are some steps towards the end of of #h1-tech-fixes for save file recovery, I'd start there

[stray elm]

You also need to disable steam input in the properties menu

[swift tendon]

Okay trying that now

@stray elm No luck :/
Still only D-pad is recognised and drift issue persists (Even keyboard WASD is unusable due to drift)

[stray elm]

Drat. Wired or wireless controller?

[swift tendon]

Wireless controller : https://www.xbox.com/en-GB/accessories/controllers/xbox-wireless-controller

[stray elm]

Alright. I believe one of the other options is forced steam input—could you try that one?

[swift tendon]

Okay trying that now.
Did a little experiment, started the game with Xbox controller disconnected and it works fine with keyboard. Then connected the controller and the drift issue appears

@stray elm Did you mean Libary > Hades > Properties >Controller > Enable steam input?

[stray elm]

Yeah

[swift tendon]

Makes no difference :/

Is this a known issue that devs are addressing?

[stray elm]

It's been a known issue on and off, related to Big Sur

(as in, it should've been fixed)

[swift tendon]

Ah okay, looks like it's still broken 😞

[stray elm]

Could you follow the steps at the end of #h1-tech-fixes about emailing [e-mail] ?

[swift tendon]

Is the system report essential? Will just the hades.log do?

[stray elm]

System report would also be helpful, yeah

[swift tendon]

Unfortunately I can't share details of my current machine, will try installing on a different Macbook and see if it works, otherwise will file the report

Thanks for the suggestions anyway, I appreacte you taking the time

[stray elm]

Ah, okay. Then send in the report anyway without it, for now

[swift tendon]

Okay cool will do

[stray elm]

Sure thing! Sorry for the inconvenience

[swift tendon]

No worries! Dying to play this game so I'm sure the wait will be worth it when this gets resolved 🙂

[pliant agate]

Merciful End is not activating with Fists of Malphon when deflect is in "Attack" slot

[broken solstice]

hello, I was having problems with my save files and I asked for some help on steam. I started playing around the first days of the year and after just a week I started having problems with the save files and I thought I solved them. I stopped playing for a while in February and yesterday I had two runs on hades, closed the game (that said "the game was last saved 1/2 minutes ago" or something like that)and shut down my pc. after a couple of hours I restarted the game and after I loaded my profile I noticed that the heat of the pact of punishment was lower than my last play, the same as before doing the two runs. I've already checked the faq for the common mistakes or whatsoever and all the settings were already following the instructions. since I don't want to waste time doing runs that are then deleted I wanted to know if I can do anything, I don't know maybe the files in my folder are messed up (if I have to link an image I would like to do it). thanks in advance

[stray elm]

Heyo! Could you send me a screenshot of your save files folder? Here or DM is fine. I won't be able to help right away, but I should have a chance to look over it today

[broken solstice]

sure

[stray elm]

(I'm "TheSwanDragon" on Steam)

[broken solstice]

here's my folder

[stray elm]

alright--Start up the game, then rename Profile1_temp.sav to Profile1_temp_old.sav

then open the "Play" menu in-game

[broken solstice]

sorry for the late reply but i think we have two completly different time zones- i just did as you said and now closing the game under the heading "last game" in the menu you can read today's date and no longer February 7th. thank you so much swan :)

[stray elm]

Sure thing! Glad it worked out well

[night ore]

In playing today, I encountered a seemingly mistimed dialogue, an interaction that didn't seem appropriate considering the events that had already transpired, but didn't know about pressing F10 at the time. I got a screenshot instead. Would that count as a bug and/or suffice for a report?
A chat with Nyx had Zagreus comment about ||the Orpheus contract available at the contractor's, quite a while after having dealt with the contract and having had Orpheus hanging around.|| Unless I'm reading this wrong, this conversation seems outdated

[misty gyro]

i don't think that really is a bug, he's just happy to see that there was an order to release Orpheus, whether pending or not, technically and grammatically speaking that sentence does sound correct- at least to me

[night ore]

I think that in the context of the whole interaction, it sounds more like it's still pending. But it could be an ESL misunderstanding on my part.
I would suggest for the devs to check it out regardless.

[misty gyro]

nono, in context and gramatically, it still makes sense for it to be gone

he says that he SAW that it was pending, to make it less obvious that he was the one to buy it (even though like everyone knows)

like he pretends that that's the further he knows, that it was pending

[stray elm]

While I'm not totally sure about the timing, could you still go ahead and report it? And include the Discord image link, for context

https://cdn.discordapp.com/attachments/520430049003044864/825738675026919494/SPOILER_unknown.png

[misty gyro]

speaking of such things

if you haven't finished up all the dialogue for certain gods, they'll still say "when you come here" after epilogue about some things. I don't think i have anything to show it right now, but Zeus talked to me about his shield when i used it the first time, which was post-epilogue. it just feels wrong ig

[stray elm]

Funky. Yeah, that sounds out of order. Are you on Windows?

If you are, go ahead and report those when you come across them

[misty gyro]

indeed on windows, i'm planning on doing that, only problem is that i'm probably not gonna play anytime soon

i haven't used poseidon sword too so i know what i'll be doing to make it appear

[hoary otter]

Hey,
I've been loving your game so much, I'm trying to get it to work on my Surface Pro X; so I can grind some more while I'm supposed to be working or on public transport. Since the Surface Pro X is an ARM device, I was expecting it to not work at all, but it actually does get into booting up the game.

But around the 50% mark of the loading bar, it tells me it couldn't allocate enough disk space (of which there is plenty). As loading bars are notoriously iffy, I'm not sure how far it actually got in loading the game, but while trying out different potential solutions, it changed how far it seemed to get (sometimes crashing around 30%, sometimes around 60%).
Since it tries to start without immediately telling me it won't run, I now got my hopes up.

Have you had any luck trying the game on ARM devices? Does it run on an emulated 32-bit system at all?

Would really appreciate any help, and your time if you have some!

[stray elm]

You could try the following launch options, to ensure that it's loading smaller assets. Not totally sure if that will help, but worth a try.

/AutoDetectLowResAssets=true /UseLowResAssets=true

What else have you tried so far? You mentioned some other potential solutions that didn't pan out

[hoary otter]

I tried most of the fixes listed in the tech-fixes channel, and also tried updating my drivers. I fully charged and rebooted the device multiple times and also disabled tablet support, overlays and other interfering software. I checked the file integrity and also if the SSD is partitioned in some odd way (which it wasn't).

I'll try those launch options now, and report back in a second!

Thank you

I'm still getting this error message.

Also, to specify. The game doesn't crash, per se, it stays in that black screen, with the error message on top. Sometimes I can close it, sometimes I can't and have to forcibly close it.

[stray elm]

Hmm. Have you checked if you have enough RAM, specifically?

[hoary otter]

The Pro X doesn't have a dedicated GPU, so maybe that's an issue, but the Qualcomm chip is an "Adreno 680" GPU with about 8GB RAM. Which should be enough.

[stray elm]

Are there any other programs that could be taking up that RAM though?

In addition, from a search of the Adreno,

Running emulated 32 bit games (64 bit games compiled for AMD/Intel are not supported), the performance is notably slower.

[hoary otter]

Nope, nothing else is running. And yeah, the performance of the chip is hindered a ton by having to emulate the 32-bit environment. But I figured it could work.

[stray elm]

I'm not super familiar with the Surfaces, so I'm not sure, sorry

[hoary otter]

No problem, thanks for giving it a go!

[stray elm]

If you'd like, you could email [e-mail]., one of the devs there might have an idea

[hoary otter]

I'll consider doing that!

Do you mind if I include your replies as well? I'd attach a couple screenshots to the e-mail.

[stray elm]

Sure thing ^.^

[hoary otter]

Thank you. 🥰

[sterile silo]

This might be me being a bit of a mong, but I'm having trouble finding the JP localisation. I've opted into the beta branch, updated the game, but when I launch it and check the languages tab, it's not there.
Is it that the localisation not available in-game yet, and only present in the files?

[stray elm]

are you on Steam or Epic, and Windows or Mac?

[sterile silo]

Steam, and Windows.

[stray elm]

just to make sure, the game looks like this in your library?

[sterile silo]

Indeed it does.

[stray elm]

alright--I don't actually see it on my end either, let me check the notes,,

[stray elm]

Yeah--I'm not totally sure either, sorry. I can ask one of the devs after the weekend and relay back to you (there's also a decent chance one of the community translators will see this as well and know what to do)

[sterile silo]

Fair enough. Thanks for looking into it either way. I'm not super bothered about the JP translation; been using the English one so far, but it would've been nice to take a look at it.

[stray elm]

I'll let you know what I find out

[wheat parcel]

I've tried to recover my .sav following the steps in the tech fixes section, but apparently all of my save files are corrupt. Can someone help? I love this game and played for hours today, but it's really frustrating to lose all of my progress.

[stray elm]

Heyo--could you send me a screenshot of your saved games folder?

And is your game fully up to date?

[wheat parcel]

v1.37332

[stray elm]

When you renamed files, did you do so while the game was open, or before opening the game?

[wheat parcel]

while it was open

[vague hedge]

@stray elm

[stray elm]

Alright--@PROB, could you try this:

1. Start up the game
2. Rename Profile1.sav to Profile1_old.sav
3. Rename Profile1_temp.sav to Profile1.sav
4. Open the "Play" menu in-game

[stray elm]

@wheat parcel, Could you zip up all of the .sav files and DM them to me? I'll take a look on my end

[royal night]

Hello guys, in Hades I have a problem with my saves, I can't delete or save any progress. Has anyone else the same problem?

[stray elm]

There are some things to try in #h1-tech-fixes for save issues, I'd start there.

For not being able to delete progress, that's intended. Deleting a save file within the game doesn't actually just delete it, it clears the slot so you can overwrite it. If you're on a PC, there is a way to fully delete the file that I can write up

[fast locust]

hi, same problem as @royal night .. upon start up im shown this. i've tried everything on the list and deleted/reinstalled steam.

[stray elm]

Could you briefly run me through what you've tried, so I don't just repeat things?

[fast locust]

everything on the list from that screenshot, deleted reinstalled hades, and deleted reinstalled steam

[stray elm]

Are you just starting out, or is this a new issue?

[fast locust]

im just starting out, bought it last night

[stray elm]

Alright. There are a couple additional things in #h1-tech-fixes to try here: #h1-tech-fixes message

What happened when you went to whitelist Hades with your antivirus/Windows CFA?

[trim forge]

Sometimes my screen freaks out and starts tearing, but i cant time the screenshot. Can i record a bug)

[faint jewel]

If you're on Windows you can press F10 to report a bug; even if you're not able to do a screenshoot of what's happened, it will still send important info to the devs to investigate the issue. In the meantime, I'd suggest verifying the game files integrity, making sure your graphic card drivers are up to date and having a look in tech-fixes for other potential solutions if that doesn't help.

[halcyon rain]

Hello! I’m a new Hades player that unfortunately lost all progress from the past few hours. I went through the tech-fixes channel but the most recent SAV file I could find was from the 27th, and the lost sessions happened the 28th and 29th (went past midnight). I reinstalled the game and did a steam file integrity check but nothing worked. I was hoping someone would be able to help me out!

[stray elm]

Hello! If that's the most recent save file, then fortunately that progress would be lost. You can manually check the Steam Cloud as a last-ditch option, but odds are it will match your folder. https://store.steampowered.com/account/remotestorageapp/?appid=1145360

If that was more than you'd want to play through again, the devs have some pre-made saves to help people who've lost progress. I can get you set up with those

For preventing this from happening again, you'll want to do the first two steps under If the game won't start or read/write save data in #h1-tech-fixes

[halcyon rain]

Thank you, I was afraid of that 😢 I'd like to give those pre-made saves a try, as the progress I lost was quite substantial for a beginner like me!

[stray elm]

Sure thing! Could you DM me how many runs you had done? I won't be able to send you anything right away (currently on my phone, so no access to the files) but I'll be able to do so within an hour or so

[halcyon rain]

I sent a DM! Thank you!

[neat osprey]

Hello. Can't play 1920x1080
I use 2 displays: 1-st is 1920x1080, 2-nd is 1680x1050. When I launch the game cursor moves to 2-nd display (don't know why), so the game window appers on 2-nd display and then instantly moves to the 1-st. And game resolution is 1050p and it doesn't have 1080p variation in game display options. I have already tried to set "x", "y", "DisplayIndex" either in profile.json and steam laungh options.
Can you please help me to solve this problem somehow?

[stray elm]

Could you send a screenshot of your Windows Display settings? There might be something there I can work with

[neat osprey]

would it be ok for you if it will be on Russian lang?

[stray elm]

Yup

[neat osprey]

these are for 1-st monitor. 2-ns differs with color profile and resolution.

[stoic geyser]

Swan and his multilingual tech skills

[stray elm]

Alright. While I know this isn't ideal for actually playing the game, could I still ask you to try disconnecting your second monitor and starting up the game once, to test if that works correctly? That'll be useful for the devs to know

You can disconnect it virtually by changing this setting to "Duplicate These Displays"

That'll help me know if it actually is the same issue that I've seen before, or a different one

[stray elm]

I can't actually read Russian, I just know how to read Windows :3

[neat osprey]

yep, i tried this one and the game works fine

[stray elm]

Just to make sure--you're launching the game through Steam, correct?

[neat osprey]

yes

[stray elm]

Have you tried /DisplayIndex=1, or just =0?

I'm not sure that that will work, but it might be worth a try

[neat osprey]

yes, i have tried both option values. Anyway game starts launch on my 2-nd monitor

[stray elm]

Hmm. Could you try setting /FullScreen=false /NoBorder=true /DisplayIndex=0 /X=1920 /Y=1080 ?

[neat osprey]

same(

[stray elm]

Alright. If you haven't already, go ahead and send that email to the devs, and also let them know what you've already tried. They may have some additional things to try.

Sorry for the inconvenience

[neat osprey]

okey( thank you anyway

[vagrant garden]

Hi, my game don't open, when I click on play the game open and closes in steam (even if a black screen occurs, it only appears "playing hades" on steam for a few seconds and then disappears) , I already try all of the methods of hades tech fixes

and when I try the vulkan option it appears

[misty gyro]

well i'm not sure if this is the same issue, but i assume you tried rebooting your pc, and uninstalling/reinstalling the game?

[vagrant garden]

yes

uninstalled and installed 3 times, already checked the integrity of files several times, restarted the pc about 2 times

[misty gyro]

have you played the game before? like was it functioning and now it suddenly stopped working?

[vagrant garden]

no, I won the game as a gift last night and went to play for the first time today

[stray elm]

Have you checked if your graphics drivers are up to date?

And could you please briefly list out what you've already tried, so I won't just be repeating things?

[vagrant garden]

I updated all the drivers today, besides I already tried:
uninstall and install
restart the pc
download the missing dlls (they only appeared when running the 32-bit version)
execute as administrator
change the file name
check integrity
disable anti virus
start with commands like "/ UseSwapEffectDiscard = true" among others
disable the ingame overlay
opening the game by closing files that use a lot of memory
open in 32 bits and in vulkan
start steam as an administrator.
what happens is that when opening the game "playing hades" appears on my steam, but the game is not open, not even with a black screen, and then it closes

[stray elm]

did you try downloading the C++ redistributable?
https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

[vagrant garden]

yes

[stray elm]

Alright--while the game does support Windows 8, there is a known issue where the game will completely fail to run--I believe that's what's happening here. (I don't know why, sorry)

Just to double-check--when you used the launch options, you pasted them in exactly from #h1-tech-fixes , correct? The formatting is important.

You could follow the steps at the end of #h1-tech-fixes about emailing [e-mail], but the only consistent fix I know of is upgrading to Windows 10, unfortunately

[vagrant garden]

ok, thank you :)
it's been a while since i need to upgrade to windows 10

[stray elm]

Sure thing. Best of luck

[vagrant garden]

WOW

work, thanks

[meager kiln]

Hey, I have a strange problem.

I'm using a directly plugged in controller, with a Xbox One controller.
When I use the crossbow and press Y, my controller briefly disconnects.

Nevermind, checked the Tech Fixes channel.
Sorry!

[stray elm]

No worries ^.^ Feel free to pop back in if that doesn't fix it

[meager kiln]

It did fix it!

[stray elm]

oh, awesome!

Best of luck

[meager kiln]

Yea!

[teal fable]

If my Switch Hades version is different, i can't use cross saves system, am I right ?

[stray elm]

You should still be able to, as far as I know. The two are currently slightly de-synced, as it takes longer to get patches onto the Switch

I don't think there're any differences that would break the game...?

[teal fable]

okay i will try again but when i'm try to synced my Switch game to my Epic Games Account it work perfectly but when i choose play, it says the sync failed

[stray elm]

That may be an unrelated issue. Could you check if your Switch's time/day are synced?

[teal fable]

Problem fixed ! Yeah actually Time & d'Ay wasn't synced
Thanks for your help !

[stray elm]

Sure thing ^.^

[edgy socket]

Hi everyone! First post here on the Discord.

I was wondering if anyone who plays on Switch has tried uninstalling their digital copy, and playing off the Physical Version that just came out? Will the save data treat it as the same? or would you be starting over?

It's no big deal either way, I wanted to support by buying it physical anyway but it would be nice to clear off some SDD space on the console.

[stray elm]

The save data should be the same across both.

@sharp narwhal , do you know for sure?

[sharp narwhal]

I don't know for sure, no, but the save data should be in the same format and location regardless of what version of the game you're playing. The real question would be if uninstalling leaves your save data intact - which I'm about 95% sure it does.

[faint jewel]

You know what, let's try it for science, I'll do it right now 😉

[faint jewel]

Ok, so after deleting the game from Switch and playing it with cartridge it synced with cloud saves and all my saves were there (as expected). There was around 28 MB left on the console, so my guess they were the cloud saves...? I do have cross saves on, but it shouldn't matter, as it's the same principle (sending/getting data from the cloud).

[edgy socket]

Thanks everyone 🙂

[proven galleon]

Aight i Tried check files on steam and used Comands but that doesn't works

My drivers are all Upgraded

Still have Lunching Issue

[stray elm]

what specifically happens? The game starts up, loads, then crashes when you reach the main menu?

[proven galleon]

Yeah exactly

[stray elm]

is it a hard crash (closes straight to desktop), a freeze, or something else?

[proven galleon]

then this windows opens

[stray elm]

ah, okay--that's good to know

[proven galleon]

just a black screen and this report window pops up

[stray elm]

Alright--you'll want to start the game through Steam or Epic. You currently have an out of date version

the most up to date is v1.37332

[proven galleon]

Ok ty

so ima upgrade it to latest version

[stray elm]

Best of luck

[gusty brook]

Hello, I just bought the In the Blood but I cannot play it in the music menu

it wont let me move the curser over to the song

[jovial hollow]

Hello! Sorry to bother you, but I'm having an issue where when I went to make my game not fullscreen, it has disappeared and no matter when I uninstall, reinstall, try to put the /DisplayIndex=0 (or 1) it starts up but it's somewhere I cannot see it... has anyone encountered this issue before and if yes how did you fix it??

[stray elm]

Could you go to Documents / Saved Games / Hades, then backup and delete Profile1.sjson ?

[jovial hollow]

Let me try!

[stray elm]

I think you need to provide input at a downward angle?

[gusty brook]

yes i have

[stray elm]

hmm, just a moment

[gusty brook]

okii

[stray elm]

hmm. Last time someone mentioned this (almost the exact same three songs), they got it to work by going diagonally down from House of Hades

[gusty brook]

oh wow

i pressed down and right at the same time and got to the song

[stray elm]

ayy

yeah, it's a bit finicky, sorry

[gusty brook]

its alright

i can listen to the song now

[jovial hollow]

IT WORKED! Thank you so much!

[stray elm]

Sure thing ^.^

[frosty tiger]

Hello

Bought the game on my sister's account and "finished" the game

But now I wanna buy it on my account

Is it possible to use the same save files or do I have to start over?

Steam version btw

[stray elm]

Your save files are located in Documents / Saved Games / Hades. Note that if you're playing on the same device, you'll probably want to use different save slots to prevent accidental overwriting

[spice sorrel]

Hi guys, I'm having controller issues, during play with controller i sometimes see my left analog is dragging the mouse cursor around, also when trying to change inputs with controller I would enter switch keybind on a button pressing A but it will instantly popout out of keybind mode, also noticed it would constantly switch between M&K and controller in that menu as well as during game play.

[stray elm]

Heyo--there are some things to try in #h1-tech-fixes , I'd start there

[spice sorrel]

ya is that the support print from steam? I've read and tried that launch option fix still have the same issues

[stray elm]

Whoops, sorry for the delayed response. Could you also try setting the launch option /AllowControlHotSwap=false ?

[spice sorrel]

now it's stuck thinking im using m&k but i can still use my controller

[stray elm]

Alright, add on /UseMouse=false

[spice sorrel]

im actually noticing my controller seems to be moving the mouse with the game closed now might be steam messing up

[stray elm]

Mm, that could also be it--if you're getting drift, might want to test that separately?

[spice sorrel]

yeh let me try to disable steam controller

[stray elm]

(feel free to ping me, as well--I don't always check back right away)

[spice sorrel]

well so its not steam its something with windows 10 and the xbox series x controller

trying to disable it atm

[fast locust]

I really want to play this game but still have not been able to resolve the save issue.

[stray elm]

@fast locust did you see this message? (I'm also unfortunately heading off to bed soon, so I may not see your reply until the morning )

[fast locust]

yeah none of those worked either

ill look around for fixes till then no worries

[stray elm]

If you look in Documents / Saved Games / Hades, what do you see?

[spice sorrel]

@stray elm hey i added /UseMouse=false to the launch options but the mouse still works

[stray elm]

Huh, alright. I'll have to look into that more in the morning. Thank you for your patience

[spice sorrel]

thanks, yeh still duno what is causing my controller to pickup mouse controls its inconsistent, would help if i could just disable mouse/keyboard

[fast locust]

Sorry @stray elm, I have steam_autocloud.vdf in my saves

[stray elm]

Alright—it sounds like the game might be failing to generate the save files, which is an rare issue I've seen before. It'll be a bit, but when I get on my computer I can send you some files to use as a starting point (you can just overwrite the save data), and that should work

[stray elm]

Did you confirm if it was something caused by Hades or Windows?

[hidden sandal]

hey im having issues with my cross-saves on nintendo switch
i have my save file with all the cool stuff in it on my pc, but when i link to my switch the save i have loaded on my pc isn't showing up. is there any way i can upload my steam save to the cloud manually so i can download it onto my switch?

[hidden sandal]

never mind it fixed itself

i have no idea how

[spice sorrel]

@stray elm yeh its not hades not i've tried to disable it with a few google methods no bueno , is there a way to just disable m&k in hades?

[stray elm]

That launch option should work, I'm not sure of one other than that. I'll check when I get on my computer

[stray elm]

Do you mind if I DM you? I'll send you some save files to use as a starting point, which you can then overwrite once the game starts up

[fast locust]

Yeah go ahead!

[stray elm]

This launch option may be out of date, but you could also try adding /IgnoreGamepads=false

[spice sorrel]

thanks i'll give it a go, yeh idk all these microsoft answers just repeat the same crap of disabling steam controller but i dont even have steam or anything open and it moves lol

[coral plume]

what happens if i get a black screen while using vulkan?

[stray elm]

Well--Steam is kinda weird, with that. I'd try disabling the input, even if you're not launching through steam.

[stray elm]

When does the black screen happen?

[spice sorrel]

i have all the controller options ticked off and i've made it not to use any steam controllers for hades

[coral plume]

well it's only happened once as I just got the game, event viewer says my display driver crashed and recovered

thus my screen was frozen on a single frame but still function, alt+tabbing caused it to then be black

[stray elm]

Have you tried the other startup options?

[stray elm]

you've set this to "disabled"?

[coral plume]

i will try direct x this time, and i will also update my gpu drivers

i haven't

[stray elm]

(the controller bit was to Ekusu, sorry)

[coral plume]

ah

well i never use controllers anyway so what's the harm

¯_(ツ)_/¯

[spice sorrel]

@stray elm ya http://puu.sh/HujqJ.jpg

its a windows 10 thing i think i've turned my xbox series x controller on wihtout steam or anything running

and it moves the mouse and clicks lol

[stray elm]

huh

[narrow stirrup]

is there any way to skip the exe select dialog when launching in steam? (directx/vulkan/32bit)

[stray elm]

Not while launching through Steam, no

[narrow stirrup]

so adding a desktop shortcut does do that but it seems to be directx only

[stray elm]

You can add a shortcut of the other exes manually, but those aren't launched through steam and won't have steam's features

[narrow stirrup]

oh well, I seem to be getting smoother frames in vk so I'll probably stick to that

[stray elm]

Best of luck

[narrow stirrup]

thank you 🙂

[still scroll]

Found a bug on the Switch version, current patch. After buying "God of the Dead" from the Contractor, was unable to select when scrolling in the Chamber Music screen.

[faint jewel]

Have you tried moving your stick diagonally - right and down? This might be related to the fact there are no songs in between.

[still scroll]

That worked! Thank you for the fix. Feel pretty dumb but I'm glad.

[frank tendon]

Heard the fishing chime but there's no fishing spots

[stray elm]

It may be all the way down and to the right?

err, right and then down

[frank tendon]

Nope

None

[stray elm]

all the way up?

[frank tendon]

Yup

[stray elm]

huh

[frank tendon]

Not a fishing hole in sight

[stray elm]

could you report that in-game with ?

[frank tendon]

I can do that?

[stray elm]

if you're on Windows

it pulls up a bug report window

[royal night]

yeah, I tried everything from the list too but didn't work :/ I'll try to uninstall/install steam then

[stray elm]

are you just starting out as well?

[fast locust]

So unfortunately the save file @stray elm send me yesterday didn’t work either. I don’t really know what to do anymore lol I really want the game but might have to just refund it idk

[stray elm]

Alright--could you list out each thing you tried? (so not just "everything on the list") It's possible we missed something, so that'll help me make sure without just asking you to repeat all of the steps

[exotic laurel]

for some reason I get all of sisyphus' interactions twice

[stray elm]

are you on Windows?

if yes, could you report that in-game with , listing as many of those interactions as you can ?

[exotic laurel]

ok, i've had almost all of them by now but if i get any more repeats I will

[stray elm]

well, specifically the ones that are duplicated, yeah

[placid vessel]

Last run I did on switch had noticeably slower load times than usual - had to stop halfway through and the first room took almost a minute to load. Sometimes it stalls out when I’m choosing weapon aspects too. It always gets right back on track, but it almost feels like it’s not running as smoothly as it used to after 250 runs

[stray elm]

that's quite possible--the more you play, the larger your save file gets, and that can start to have an affect over time

do you have the game on system memory or an SD card?

[placid vessel]

SD card

[stray elm]

it may be worth trying to transfer the game onto system memory if you have the space

[ocean mist]

There some advanced options on Steam (commands) that I can use to improve fps and performance?

[placid vessel]

ill figure it out, thanks!!!

thats what i needed

[stray elm]

Yes, just a moment and I'll send them to you

[supple oar]

alright so the game wasent letting me call, the game said "press R2" but it was not my call it instead summoned.. so i checked controls and sure enough i had the correct default controls but still was not working so i clicked on "report a bug" and then my game crashed

[stray elm]

Your game most likely didn't crash--the bug report menu may have opened behind the game

[supple oar]

hmm good idea but nothing opened up bc i had to task manager the app away and there was nothing else there

[stray elm]

that being said, I'm not sure why it didn't work--what happens if you rebind it?

ah, okay

[supple oar]

well im not trying to fix it now, im sure it will work next time i hop on the game

just weird how glitchy it was for my first time on the game since december lol

[stray elm]

yeah, kinda funky

[stray elm]

You can add any or all of these, with a space between them

· Right-click on Hades in your Steam Library
· Select 'Properties...'
· Press the button that says 'Set Launch Options...'

(this one works with any number as far as I know, though start with 8 and see where that gets you)
/DrawBlendMax=8
/DrawLights=false
/DrawColorGrading=false
/DrawBloom=false
/UseSwapEffectDiscard=true
/UseLowResAssets=true

[ocean mist]

Thx. What is this command with number 8?

[stray elm]

if you're asking what it does, I think it has to do with the number of layers that the game will attempt to draw in one spot

I'm not totally sure though

[ocean mist]

Maybe all this commands can be added as options on Display settings in a future patch?

[stray elm]

While I don't know if that's something that will happen for Hades, I believe the devs have mentioned potentially doing so in the future. Doing so now would require creating an entire set of assets and code hookups for it

[ocean mist]

I hope they add as options. And thx for the commands 🙂

[stray elm]

sure thing ^.^ Best of luck

[tardy viper]

hello!!

[royal night]

No, I've been playing the game for a couple of months

[tardy viper]

i'm new here, just joined because i had some trouble in hades :((

[tardy viper]

how does this work?

[royal night]

Well, apparently neither the reinstall of steam worked, I'm doomed

[tardy viper]

Hello

[stray elm]

Hello! What do you need help with?

[stray elm]

Could you send me a screenshot of your Documents / Saves Games / Hades folder? Here or DM is fine. There're some more things to try beyond the FAQ, and I'll do my best to get your game working again.

[tardy viper]

Csn i optimize fps more?

[stray elm]

Ah, yes. That's what those steps you saw before can do. You go to the location I described (the Properties for Hades), then you add as many of those settings as you'd like, with a space in between each. Note that some of them will noticeably reduce visual quality.

[tardy viper]

Thank you!!

[stray elm]

Sure thing ^.^ Happy to help!

[tardy viper]

Can you specify each one and its functions? So I can choose which one is best?

Sorry :(

[stray elm]

As best as I can, since I don't know for sure:

• affects how many layers are drawn at once in a given area
• disables one of the environmental effects
• reduces the color detail of some assets? Not certain
• disables another effect
• not sure, sorry
• forces the game to use smaller assets

And no worries!

[tardy viper]

Tysm!! ❤

[stray elm]

Sure thing ^.^ Best of luck!

[tardy viper]

Here again :(

I can still hear the audio and i can still hear the sound effects in menu but it froze

:/

Cursor is also still moving

[stray elm]

What're your computer's specs?

[tardy viper]

not good specs hahaha intel celeron stuff

[stray elm]

Alright. There's definitely a limit to how much the launch options can do, unfortunately. Have you also reduced the resolution/closed other programs?

[tardy viper]

Not yet, havent done the launch options. You think it'll help greatly?

[stray elm]

Potentially, yeah. It's certainly worth a try

There are also some other things in #h1-tech-fixes for performance that may help

[tardy viper]

Tysm really!!

[stray elm]

Sure thing !

[velvet pendant]

if it has an Intel graphics chipset and the game uses OpenGL... well, Intel's OpenGL support has always been terrible

[steady sigil]

Where is the vulkan executable for hades

Im going through all the folders and don’t see it

[hazy hare]

Hello there, I tried to do some research but no luck.

I really have a big problem with the cross-save with the switch version.

I'll try to explain it properly :

• I have a save file wich is more advanced on my switch, whatever I do with my steam game I can't recover it on PC. It's stuck with an old version of the save file.
  => I tried rebooting multiple times, I don't have any errors when the switch uploads the save files to the cloud.

No errors either when I boot up my game on Steam, just that my save file from switch isn't there, or at least the latest version of that save file (I did all the steps, several times).

I tried to go through everything I saw concerning this type of issue (even renaming the save files, etc) but nothing changed.

No problem with my internet, or with steam cloud generally.

Does someone have any idea? I even uninstalled it on steam, deleted all the local save files, in the end I always end up with the same save files. Nothing less, nothing more. Frustrating.

It's like it's all saved on a cloud and it doesn't update at all, even if the switch says it does. I don't know. I don't get it !

Help please?

[rich dawn]

So idk if anyone else if having this issue but I've gotten softlocked 3 times now all in similar manners where I'm given a pom menu (or a hammer menu in one case), I select an option, and the game gives it to me but the menu remains up. Clicking anything in this menu does nothing and I can't open the codex or view my boons on the left of my screen

Here's an example where I was given a pom and selected the Zeus special to upgrade, you can see on the left of the screen it was upgrades to level 2 but the menu is still up and says it's level 1

Note that I did give up after the first softlock since the run starts with a purple zeus special and I wanted to keep it so it may have to do with the seed

[stray elm]

Do you have Steam or Epic?

[stray elm]

Heyo! If you check here, do you see your PC save or your Switch save?

https://store.steampowered.com/account/remotestorageapp/?appid=1145360

[stray elm]

What platform are you on?

[rich dawn]

The Microsoft Windows™️

[stray elm]

could you report that in-game with , please? And you should be able to use the steps towards the end of #h1-tech-fixes to recover your mid-run progress if you needed to force-quit

[rich dawn]

I have reported it each time it happened

In fact

each time it happened it automatically pulled up the bug report window

[stray elm]

Alright, thanks! You may also want to try validating file integrity and/or reinstalling

[steady sigil]

Sorry my phone died

I have steam

But I remember seeing it in a folder somewhere in the game files

[stray elm]

ye, just a sec--

[steady sigil]

Maybe I need to revalidate the files

[stray elm]

C:\Program Files (x86)\Steam\steamapps\common\Hades\x64Vk

should be there

[steady sigil]

Ok thanks

Ill look there again and if I don’t see it after this sesh ill revalidate my files

[stray elm]

Best of luck

[sand eagle]

Any way to turn down the visual effects

getting low FPS in hades

[stray elm]

@sand eagle

There are some additional steps in #h1-tech-fixes

[sand eagle]

aight, thx

[stray elm]

Sure thing ^.^

[viscid flax]

Hades has d3d11 and Vulkan. OGL was removed during early access period

[viscid flax]

https://steamcommunity.com/games/1145360/announcements/detail/2958261948859213498

Steam: Added choice of rendering configurations when starting the game, including a new Vulkan renderer option, which may lead to better performance and stability on some systems

(you can also run this version of Hades.exe directly from the x64Vk folder in your install directory)

[mild urchin]

Hey everyone,
I face a problem with Hades (and some other games) : it randomly crashes. I was 80% sure it was due to directx, and the Hades log made me 99% sure. Now, I know I can play Hades with Vulkan (and it doesn't crash when I do) but I really want to fix this directx problem. When crashing, it always has the exact same StackTrace (cf. linked log file). For now, I have updated my GPU drivers, run a sfc /scannow and a DISM /Online /Cleanup-Image /RestoreHealth. It changed nothing.
Does the StackTrace can help to found and fix the problem ? Thanks,

[viscid flax]

@mild urchin Updated your driver how? Via windows update or via gpu vendor installer?

Also it would be helpful to know what kind of config do you have

Eg : An optimus laptop or desktop system etc, amd or nv

[mild urchin]

Updated with the latest driver for my GPU from Nvidia website. My config : Computer Type: PC/Desktop OS: Windows 10 Family 64-bit CPU: Intel Core i5 6600K Motherboard: MSI Z170a Gaming Pro Carbon Memory: 2x8Go G.SKILL TridentZ 2133 MHz CL15 Graphics Card: Asus GeForce GTX 1070 Strix OC
And Hades is installed on a SSD.

[stray elm]

If it's not crashing on Vulkan, I personally wouldn't worry about why it's not working with DirectX.

If you do really want to figure this out, is there any sort of pattern to when/where the crashes happen?

[steady sigil]

So uhh

I have loaded up a save and all my progress is gone from yesterday

My game also crashed yesterday and it did this as well

It is saying it is saving so can it just not find my save files

[stray elm]

Could you send me a screenshot of your Documents / Saved Games / Hades folder? If the game crashed, it's possible some of your progress was lost, yes

If you lost a lot of progress and it doesn't look like I'll be able to recover it, the devs have some pre-made saves to help people who've lost progress get going again

[steady sigil]

Ok

profile 1 or if it is save file 1 like I think it is, is the one I am having this problem with

@stray elm

[stray elm]

Is it loading up mid-run, or in the House?

[steady sigil]

in the house in the courtyard with skelly

it always seems to load from when I last played the save

not like

well

last time I played it not when I just got off

if that makes any sense

[stray elm]

If you go in and run to another room, then save and quit, then load back up, does it save that you changed rooms?

[steady sigil]

Let me see

Give me one minute

My computer is slow

[stray elm]

No worries

[steady sigil]

My game needed to update but for some reason the update wouldn’t download at all so please don’t wait on me if you are

Im having to reinstall the game via steam

So ill be back in like a hour smh

[stray elm]

Sounds good--feel free to ping me when you drop back in ^.^

[steady sigil]

Ok

[gloomy cairn]

So I’m having issues with the permanent record
I just completed a run with one of Hermes’ legendary boons and Dionysus cast on Beowulf
The security log shows that my cast was trippy shot, which should be incompatible with Beowulf
Regardless, the permanent record doesn’t show trippy flare or the Hermes boon

[stray elm]

What platform are you on?

[past ridge]

is there a way i can move the directory where hades stores save files to an external ssd? my main hdd is perpetually almost full and it's causing crashes i think even though my ssd has 70+g free

[gloomy cairn]

@stray elm Switch

Something similar happens with rare crop, the Athena DD boons, and a few other instant boons

[stray elm]

Not through the game itself that I know of--you can set up something in Windows that redirects one folder to another, so you can have the actual save files on your SDD. I'm not experienced with setting that up though, unfortunately

[past ridge]

okay nw, thanks for the quick response

[stray elm]

Alright--could you try to get a picture of the incorrect log?

And next time you do a run with one of those boons, could you get a picture of you having the boon mid-run, and then what the log shows at the end?

[stray elm]

Best of luck

[slim hearth]

I have seen the flare/shot bug before

[gloomy cairn]

Thank you!

[slim hearth]

i believe it only happens with poseidon and dio flares

[gloomy cairn]

Security log

Should I take a picture of the boons on the permanent record? That would be a lot of screen shots

[stray elm]

nah, this is plenty

[gloomy cairn]

Great

I’m trying to beat the game with every boon and when I tried to make a checklist I was surprised that the Hermes legendary boons didn’t appear since I had completed every prophecy and knew that I had to have obtained Hermes at some point

I thought that maybe I sold them after obtaining them, but even when I completed a run with one it’s not in the boon list

[stray elm]

was it on the list at the end of the run? like, the one that pops up when you beat the boss

[gloomy cairn]

Yeah it was on the list at the end and it’s also in the security log
Other boons that aren’t in the list are:
Deathless Stand (Athena)
Last Stand (Athena)
Rare Crop (Demeter)
Nourished Soul (Demeter)
Premium Vintage (Dionysus)
Bad News (Hermes)
Greater Recall (Hermes)
Flood Flare (Poseidon)
Trippy Flare (Dionysus)
Sunken Treasure (Poseidon)

[stray elm]

Sunken Treasure makes sense, since that one doesn't show up on the list normally

though it would be nice if it showed up in the log

[mild urchin]

Yeah I play it on Vulkan now, but I was hoping fixing the DirectX problem for Hades will resolve it for the other games too. There is no real pattern, it seems really random.

[stray elm]

are you having the same issue with other games?

[gloomy cairn]

So bad news appears in the permanent record but not the other Hermes legendary

[mystic island]

Hello I'm having an issue with the game. I purchased the game on Steam and downloaded it but when I open it I just see a black screen and then crashes instantly.

[faint jewel]

Hi, have a look in #h1-tech-fixes for potential fixes.

[hazy hare]

Hello, it's the PC save

[mystic island]

thnx

[stray elm]

Alright--I have a few steps for you to do, to make sure we don't accidentally overwrite the Switch save. The first step is super important, otherwise the rest won't matter.

1. Start up the game on your PC
2. Go to Documents / Saved Games Hades
3. Rename Profile1.sav, Profile1_temp.sav, and Profile1.v.sav to Profile2
4. Close the game
5. Double-check that the Steam cloud has updated the files to say Profile2
6. If they have, go to the Switch and start up the game
7. Then, go into your save, move through a room or two, then select Sync and Quit

[steady sigil]

@stray elm its reinstalled but apparently I cannot run the hades vulkan executabl. But I can run the x86 and x64 bit versions.

[stray elm]

As long as those are working alright, that should be fine

[steady sigil]

It does seem to do this. Because I didn’t start back in the courtyard with skelly but in zag’s room

[stray elm]

alright--then I'd suggest starting a run, doing a couple rooms, then saving and quitting again. It's possible that this was a one-off glitch that caused the save issue

[viscid flax]

Well, best thing you can do is using DDU and installing driver freshly. Look for latest ones, such as this

https://nvidia.custhelp.com/app/answers/detail/a_id/5174

But other than that, that is not the place for fixing general system issues. Stick with Vulkan 😅

[steady sigil]

It seems to be when I quit the game

Like when I quit and exit out fully it does this.

[viscid flax]

Nvm, this seems like the newest one

https://www.nvidia.com/en-us/drivers/results/172062/

[stray elm]

As in, when you close the game fully, as opposed to just quitting and then restarting the run?

That sounds like it may be an issue with the Steam Cloud, potentially

[steady sigil]

Maybe

When I was reinstalling hades and booted up steam it did say it was having problems and I needed to install some other thing

Which I did so maybe its fixed now? Hopefully.

[hazy hare]

It worked ! Than,ks a lot 🙂

[stray elm]

awesome!

[clear acorn]

Hello

need help with swich and steam cross save

[faint jewel]

Please describe your issue.

[clear acorn]

Hi i fixed it thanks anyways

[peak ridge]

hello i need help with my save games, i talk to TheSwanDragon on steam about my problem

[stray elm]

Hello! I'll be on my computer in a few. Your game was failing to save, right?

(I am TheSwanDragon, to be clear)

[peak ridge]

Yes, everytime i play, the game wont save

[stray elm]

Alright--two things:

First, I wanted to double-check that you also tried whitelisting Hades through Windows Controlled Folder Access. (attached screenshot)

Second, if you did & it didn't work, do you mind if I DM you? It's possible the game just failed to generate the files, so I can send you a zip file with some

[peak ridge]

ok, i will double check, brb

[fossil night]

just wondering which version of hades works better?

32bit, 64bit or vulkan

cant see any difference

[stray elm]

It'll depend somewhat on your setup--64-bit DirectX will work better for some, and Vulkan will work better for others. 32-bit is similar to DirectX, but uses less memory (and lower quality assets). If you're not noticing a difference, then it shouldn't really matter which one you're using

[peak ridge]

sorry for taking so long, yes hades is added in the list, dm me whener you can

[stray elm]

No worries ^.^ Just a moment~

Sent!

[mystic island]

I tired everything on #h1-tech-fixes and nothing work still black screen with spining blue cursor

[stray elm]

Have you checked if your computer meets the game's minimum specs?

[mystic island]

Yes its way over them

[stray elm]

Could you briefly run me through what you've already tried then, so I don't just repeat things?

@mystic island

[mystic island]

I actualized my grafics drivers and software, everything is executed as administrator, cheked the files, tried vulcan and 32 also, turned off the steam overlay and changed the launch options

[stray elm]

Windows 10?

[undone brook]

just noticed a grammatical error in one of the dialog screens... is there a place to send that sort of thing?

[sharp narwhal]

You can report it in-game using the F10 key! It'll take a screenshot and send it directly to us

If you're on Switch, do you remember the line or part of the line that had the issue?

[undone brook]

on switch and have a screenshot i can paste

missing a word on the third line

[daring dune]

if you mean "I lost touch with Thanatos awhile" that's a valid way to phrase that

[viscid flax]

☝️

[undone brook]

it's not what the VO says, at the very least

[daring dune]

oh in that case yah

lots of small VO differences here and there

good callout

[undone brook]

the mismatch felt odd since one is way less of a common usage

[harsh token]

Hey

Anyone know how I can add that dps mod ppl seem to use sometime

Wanna test some dmg

[faint jewel]

Hi, it's best to ask this question in the modding server: https://discord.gg/KuMbyrN

[harsh token]

Oooh theres a modding server?

ty!

[gloomy cairn]

So flood shot and trippy flare show up during the run with Beowulf but they don’t show up in the permanent record or the security log

I talked to someone about this a few days ago but I just wanted to provide some proof

[stray elm]

Perfect, thank you a ton for the screenshots!

[gloomy cairn]

Thanks! Actually I looks like it shows flood shot on the ending screen but it said flood flare when I picked it up

[lament thistle]

so i got the master of arms achievement last night on steam, and i just give up to change mirror stats and i lost all my progress

[faint jewel]

If you Give Up rather than Quit, then your progress is not going to be saved.

[lament thistle]

so theres no way to get my progress back? @faint jewel

so quitting is the way to save my progress?

[faint jewel]

During the run you can see the explanation for what Give Up and Quit do - when you press Give Up it warns you that your current run's progress is going to be lost. So no, if you used Give Up there is no way to recover the progress, as using Quit saves the game. It saves your progress up to the current chamber.

[lament thistle]

i just didnt understand ty @faint jewel

[austere drift]

@faint jewel @lament thistle that's not true. Quit mid-run sets the game to load your Profile1_Temp.sav next time, which is your mid-run save. Give Up sets the game to load your Profile1.sav next time, which is your permanent save back in the House of Hades before your runs. Profile1_Temp.sav is automatically updated as you progress your run.

[lament thistle]

i think i might be having saving issues

[austere drift]

The game has a number of backup saves, in any case.

[lament thistle]

i just moved chambers and quit and it still didnt save the game

[dreamy geyser]

can you go to Documents\Saved Games\Hades and see if there are proper save files in there

and their last modified date/time

[lament thistle]

how do i check modified

[dreamy geyser]

right click blank space, change View to Detail

[lament thistle]

its showing from yesterday at like 4:46 pm i was up playing till 3 am

[dreamy geyser]

yeah your game wasnt saving properly it seems

try launch the game in administrator mode

[austere drift]

If you want to play right now but also want to try to recover your save whenever the QA folks get back to you here, you're best off backing up all the files that start with Profile1 in that folder @dreamy geyser pointed you to.

Just copy-paste them to another location.

As for any issues saving the game, no idea. The support team has always been super helpful with anything, though.

[lament thistle]

how do i open as admin

[faint jewel]

Have a look in #h1-tech-fixes for potential solutions to the saving problem, opening as admin is also explained there.

[lament thistle]

@faint jewel definitely not seeing where it shows me how to open as admin

[faint jewel]

#h1-tech-fixes message

[lament thistle]

@faint jewel where is the exe file?

[faint jewel]

You need to find a folder where it's been installed. If you have a shortcut for it on your desktop, you can Right-click on it, select Properties, then "Open File Location" to find it quickly.

[lament thistle]

@faint jewel the games still not saving even opening as admin

[faint jewel]

There are other things to try here: #h1-tech-fixes message
and here:
#h1-tech-fixes message

[lament thistle]

finally figured it out i think, ty @faint jewel

[sterile remnant]

Hades is starting (from EGS) and doing everything but opening the game window. I have sound, I have the taskbar icon. Just no game/window

[faint jewel]

Try using this launch option (Select 'Settings', Scroll down to Hades under 'Manage Games' and select it, Select 'Additional Command Line Arguments'):
/FullScreen=true

You can also try going to Documents / Saved Games / Hades , then back up and delete Profile1.sjson.

[sterile remnant]

odd since I was running it fine in windowed yesterday, will try

ok

fullscreen works

if I change back to windowed

it vanishes again

I can change back and forth with a controller

[faint jewel]

Have you tried deleting the Profile1.sjon file? It will restore the game settings to default.

[sterile remnant]

I think I fixed it by changing resolution

just odd--maybe cross-save messed with my settings

[faint jewel]

I had the same thing happened to me when I was fiddling with resolution and window size, but eventually, I settled on using the launch option all the time.

[sterile remnant]

Hmm, also lost a run from last night. Have to figure out how to be careful with cross-save

[hot venture]

I did some research in the server already re: the Bad Call achievement not registering (I used Ares' Greater Call after rejecting Ares in a trial). He definitely said the unique voice line ("You try my patience") but the battle promptly ended and he gave me his boon.

If you use Greater Call too close to the end of the fight, or the Greater Call ends the fight, does it prevent Bad Call from being achieved? Thanks in advance! ❤️

(I didn't see a solution because some of the other folks who had this issue also lost the run in the process, so it became more about recovering the run)

[stray elm]

Did the battle end while the call was still active?

and what platform/OS are you on?

[hot venture]

It did, yeah! The sequence was more or less, I hit greater call, saw the portrait animation/heard the voice line, and then abruptly battle was over and I was getting his boon.

(I was on Switch, playing a synced save from originally Steam--another achievement I got while on the Switch did register once I got back onto Steam, just not Bad Call)

[stray elm]

Ah, okay--that would be why. While some achievements do transfer, ones like Bad Call (any achievements you could reasonably complete in a run/aren't one-time events) need to be unlocked through Steam

[hot venture]

I see!! Makes total sense, thank you 😄 It'll be easy to get again, I was just curious if it was a bug. Thank you @stray elm !!

[stray elm]

Sure thing! Best of luck

Thanks for making sure ^.^

[dreamy carbon]

Hello guys this my first time writing a post here

I am facing some issue related to game not saving the progress

I tried the fix given in the tech-fixes forum but the situation still persists

Please help

[stray elm]

Heyo—what platform/OS are you on, and what specifically have you already tried?

And are you just starting out, or is this a new issue?

[dreamy carbon]

I play on windows, and i tried the to change the name of profile1.sav to profile1_old.sav then followed the stepsshown

No this is not a new issue, I have been facing this issue for quiet sometime

[stray elm]

Did you try the steps under If the game won't start or read/write save data?

[dreamy carbon]

No I tried the steps from If You Unexpectedly Lose Saved Progress

[stray elm]

Alright—those are more for the game crashing or a corrupted save issue. If the game is failing to save in the first place, that won't help. I'd go ahead and try the steps I just mentioned—those should help

[tranquil lodge]

Hello, my file is not saving after I log off, so it will go back to the same previous file I made a few days ago. I am not getting any unable to save messages. I always wait for the saving logo to go off before exiting the game. I don't know what to do at this point. It is annoying as it is messing up my runs which I have now spent hours on, and the reason I know it is not saving is that the administrative chambers run saves, and it is always the same dialogue and events keep happening.

[stray elm]

Heyo--have you tried the steps under If the game won't start or read/write save data?

(in #h1-tech-fixes )

[tranquil lodge]

Well, my problem is that it is really hard to translate that into my computer's settings since English is not my first language. I was hoping there would be an easy fix.

[stray elm]

What's your first language?

(I may be able to translate)

[tranquil lodge]

Danish.

Google translate has a horrible time trying to translate it. So I do not even bother.

[stray elm]

Alright...well, I can pull up some of the steps with visuals, since the interface layout should be the same

[tranquil lodge]

Do you want to do this in a call screen sharing?

I do not mind.

[stray elm]

I'd prefer to just try some screenshots first, let's see how that goes

[tranquil lodge]

Do you want to move this to direct messages?

[stray elm]

sure ^.^

[tough jewel]

Hey guys, I started playing Hades again since March 17th. I was planning on doing a charity speedrun, but I'm suddenly getting incredibly long load screen times. I've tried deleting saves, verifying integrity of the game, reinstalling the game, and it hasn't fixed my issue. Literally typing this as I'm streaming and showing everyone. I downloaded an update and I assume this did something that is slowing down my load time. Anyone else have this issue?

[stray elm]

There are some things to try in #h1-tech-fixes for performance issues--first thing I'd check is your available RAM / if you have other intensive things running

[tough jewel]

So I tried some of the fixes, here are the results:

Looked at If You're Having Issues Launching the Game, or See a Black Screen btw

[stray elm]

did you look at If You're Experiencing Hitching / Freezing / Lag / Frame Rate / Performance Issues?

[tough jewel]

Oh no, yeah let me look at that instead

[simple wave]

I was just in a run and got the 'Unable to Save' screen in the middle of Styx. I finished the run and quit in the House, and somehow it saved properly. Anyone ever have that happen? It's only the first time it happened so it's not much of a problem for me now, just thought it was a bit odd.

[stray elm]

That most likely means that a Cloud Backup service such as OneDrive is potentially interfering with the game's ability to save--if OneDrive is backing up your files as the game tries to save, the game will not be able to save at that moment

[simple wave]

Ah, okay. Yeah, that would make sense, thanks.

[stray elm]

Sure thing ^.^

[carmine salmon]

Hi guys! so, this is my problem:
When I want to start an escape with the "punishment pact" using the shield, the spear or the cannon, no matter how many "heat" I set up, the game tells me that I've already completed the first two bosses, but that is not true.
I have only beaten Hades a total of 3 times: 1 with the shield, 1 with the fists, and one with the fists in heat 1. Only with the fists I faced and beated a boss with heat. You can imagine that I cannot beat them with 59 heat!
Is there anything that can be done? 😦

With this bug I am unable to get many of the rewards that would allow me to improve the weapons and really get to win those levels.
I don't want start everything from 0, I am very advanced in the story (despite my few victories, I have almost 100 attempts in which I prioritize gathering nectar and fulfilling omens)
I really hope you can help me. Sorry if anything is not well translated 🙏

[slim hearth]

The boon rewards for each heat on a weapon can only be earned sequentially -- you can't "skip ahead". So to get the rewards for clearing on 4 heat, you first need to get all the rewards for clearing on 3. Any heat above that still just goes toward the 3 heat rewards

[carmine salmon]

Ok, but that's not the problem haha
For example : I've already won all "heat 0" boons with the shield (I've beaten Hades). I've NEVER won the boons for heat 1, but the game says I did. The game says I won EVERY heat level with the bow, and with the spear and the cannon, when I didn't.

[slim hearth]

ah for some reason 0 heat is seperate

but the sequential thing is how it works from 1-20 heat

[carmine salmon]

but I dont have that problem with the other weapons :/

[slim hearth]

oh it says every heat level with the bow is fully maxed?

or just the first 3 rewards?

could you give a screenshot of the bow pact of punishment with some heat?

[carmine salmon]

sorry, not the bow, the bow it's ok. But with the shield, the spear and the cannon it says the first 3 are completed in heat 1, and the first 2 are completed in heat 2-59

this is what I see, only with that 3 weapons

And this with the other 3 weapons

[slim hearth]

ok so it looks like you have never cleared a heat run with the shield, and the furthest you have gotten with it on heat is to elysium

[carmine salmon]

it seems that, but I've never played the shield with heat, thats the problem!

[slim hearth]

once you clear the game on 1 (or higher) heat with the shield, you will be able to get the rewards for 2 heat

I suspect you did a run with 1 heat, and forgot to turn it off from a previous attempt, without noticing

[carmine salmon]

I've won with no heat, and if I try heat 1...there are no rewars :/ but I've received rewards with the gauntlet... so, IDK why is this happening

[slim hearth]

for the fists, you fully cleared a run with 1 heat, so you unlocked the 2 heat rewards

the "?" means the reward is available

[carmine salmon]

ok, so, lets say I forgot and somehow I managed to won the first 2 bosses with the spear, the shield and the cannon (I really doubt it LOL).. that means that if I manage to run in heat 1 with each one, it will be fixed, right?

[slim hearth]

exactly. Once you finish the 1 heat rewards, you unlock the 2 heat rewards

[carmine salmon]

ok, I will try! 🙂 Thank you so much for your help! ♥

[slim hearth]

good luck!

[stray elm]

Thanks for helping out, pseudo!

[frosty tiger]

After beating Hades on the first run, the game doesn't save, did this problem happen to anybody?

[stray elm]

There are some things to try in #h1-tech-fixes for save issues, I'd start there

[frosty tiger]

thanks

[rancid star]

My wife got this game on the Switch, and there’s an issue where all sound for the game cuts off completely. We know it isn’t the console or the sound system, as we’ve checked both. The audio settings are untouched in the game. We haven’t hit any mute button.

It seems to be triggered by Zagreus talking in the intro.

[stray elm]

Could you try reinstalling the game? And could you try adjusting the in-gamee volume settings?

[rancid star]

Currently reinstalling. Will update when done

[rancid star]

Didn’t work. The sound was on for a bit, and then she hit the Call button, got an X over her head, and the game went completely mute again.

[stray elm]

Is the game on system memory or an SD card? If it's on a card, there's a chance that that's what's interfering.

Beyond that, I'm unfortunately not totally sure. Could you go ahead and send an email to [e-mail]?

[rancid star]

System memory. I’ll send an email.

[stray elm]

Sounds good. Sorry for the inconvenience

[dawn merlin]

Quick question, does the game run in 720p or 1080p when docked on the Switch?

[stray elm]

@faint jewel ?

[faint jewel]

1080p docked, 720p handheld and docked.

[rain cradle]

720p both, as soon as I know

Sadly

[faint jewel]

Ah, yes, sorry, opelit's right.

[rain cradle]

Idk why most sites says 1080p. Switch have smaller game size as it only have one size of assets. Maybe it displays 1080p scaled from internal 720p. But I am 200% sure that devs said it's 720p60 in both modes.

[rain cradle]

#h1-tech-support message

[dawn merlin]

thanks everyone! Are there any plans for an upscale update?

[faint jewel]

No such plans were announced.

[dense warren]

What would be the best way to report issues to Supergiant with the debug menu? I'm a modder and the debug menu basically doesn't work on Macs. Would that just go to their regular support email?

[stray elm]

Which debug menu are you referring to, to be clear?

The in-game menu that can be toggled into the top left?

[dense warren]

Yeah that one

The two most useful pages don't show anything on Macs for some reason

[stray elm]

which two?

I'm guessing scripts is one

[dense warren]

The first two. Scripts is one and I forget the name of the other.

Default

So you can't see any DebugPrint messages and can't filter the data, which are the two things I use to debug my mods

[stray elm]

aight. I'd guess that the scripts one is a file path issue, hmm. I can't guarantee anything--from what I've seen, Supergiant tends to allow and encourage mods, but doesn't actively support them. That being said...

@crude acorn when you get the chance, do you know about this?

for now, you could probably send a message through their contact page, and include your discord tag in that message

[dense warren]

Yeah I just wanted to report it, as they did enable the debug overlays for us and they do partially work on Macs so I thought there was a chance they could look into it

Will do, thanks!

[stray elm]

Sure thing! Best of luck

[languid crest]

So I am currently without internet for awhile but I am able to get my saved game on my Nintendo Switch. If I get achievements unlocked on the Switch will they transfer back to Steam when I’m back online?

[faint jewel]

They should, but keep in mind that some achievements can only be unlocked via Steam, like the ones that can be done within a run (like Thanatos one). The story-related achievements should transfer.

[languid crest]

Thank you! I’ll keep that in mind.

[kind chasm]

Has anyone had their cast boon stop working and become regular casts in the battle with Hades? Was doing a cast build with Achilles Spear... I had Crystal Beam, Glacial Glare, and Crystal Clarity... (I did a bug report)

[stray elm]

I haven't heard of that happening, no--did it come back at all, and did the boon still show up in your menu?

[kind chasm]

I'm not sure if it disappeared from the list, I was too busy trying to win haha

but everything was still there in the admin chamber logs

I included a screenshot of that in the bug report

[manic hamlet]

can we make this happen?

[faint jewel]

As the game is considered finished, such things will probably not be added, however, there's a modding Discord, so it's worth looking/asking there for that: https://discord.gg/KuMbyrN

[stray elm]

If by "background audio" you mean having the game audio continue while the game is not in focus, there is a way to do that (though the rest of the game will also continue updating, so tabbing out won't pause)

You can set the launch option /RequireFocusToUpdate=false

[tardy viper]

Hi help :((

It uninstalled by itself

I don't know what happened

[stray elm]

If you reinstall it, does it keep uninstalling?

[last pulsar]

Hey! I have a weird issue on the clear screen

I have 28 clears but my individual weapon clears only list 7

Ive also beaten 8 heat on fists but it only lists up to 4. And 16 heat on sword but it only lists up to 8

[dire cypress]

@last pulsar Have you used God Mode in those clears? I'm pretty sure God mode clears don't count

[stray elm]

God Mode does count, but it's counted separately

So runs for one mode will only show up under that mode

[dire cypress]

Oh makes more sense now, sorry for the misleading info!

[stray elm]

You were on the right track

[last pulsar]

I mean i did use god mode but not for my 16 heat run for example. That would have defeated the purpose...

[stray elm]

Did you recently switch between them?

I ask because it may take a run or two for it to show up correctly, from what I've heard

[last pulsar]

Not recently. But there have been runs where ive swapped it on and off after ive taken long breaks from the game to re acclimate myself but those runs didnt usually end in a clear anyway

Oh.

Yes when i came back from my most recent break from the game it was on and i turned it off in asphodel

Thats was only 2 runs ago

[stray elm]

The runs are still being tracked—I don't really know how the system works for it. But it's possible that it just hasn't updated the display yet for some reason

Especially if this was your first win after switching back

[last pulsar]

That makes sense. Its a bit wonky but i get it. Thank you. For the help. Fr

[stray elm]

Sure thing! Sorry for the confusion! (And feel free to report it in game with , since it is a bug)

Best of luck with your runs

[last pulsar]

Im on switch haha i dont have a good enough pc for Hades. But thank you!!!

[tardy viper]

Wait really? God mode wins don't count when you switch back to normal?

that's why my shield win wasnt counted HAHAHA i thought it was a bug

[tardy viper]

it's fine now! i didnt need to reinstall it, it's like steam forgot i had the game installed

[stray elm]

They do still count, they just won't show up. If you switch back to God Mode, you'll see that win

Best of luck

[tardy viper]

Okok!! Ty!

[prisma moon]

Hi there! I was wondering if anyone has a solution to this bug?

[ionic atlas]

i think that is normal

no matter the heat level you will get the rewards for your lowest heat on that weapon

[prisma moon]

Oh, it’s happening for all my weapons

[ionic atlas]

same thing for all weapons

hmm

[prisma moon]

And I haven’t completed that level yet

[ionic atlas]

oh

[prisma moon]

So I haven’t completed past heat 4

[ionic atlas]

this is the time where i stop talking because i cant fix bugs

[prisma moon]

Hahahaha 🤣

Yeah~ it’s an issue for all my weapons so I can’t get any rewards

[arctic galleon]

Is it possible to submit bug reports from the Switch version of the game? On my second file I have what seems to be a bug -- the Lounge shortcut isn't appearing in the contractor even though I have the requirements listed on the Wiki fulfilled and every other Lounge upgrade completed.

[ionic atlas]

restart hades

if that doesnt work you should take it off and put it back on

and also i dont think you can submit bugs on switch

[stray elm]

You may need to do another run or two for it to show up

Other than that, here is the place

[arctic galleon]

I'm about 60 runs deep with 40-some clears on this file, which is why I was starting to get worried it was a bug

[prisma moon]

If I delete hades and reinstall on switch, I won’t lose the save data right?

[arctic galleon]

Restarting didn't help unfortunately, unless I need to do another run after restarting

I can send pictures if needed

[stray elm]

You get rewards for the lowest heat you have not yet completed, effectively

[stray elm]

Just uninstall—it should specify in the submenu that your save data will be fine

[stray elm]

How recently did you meet the pre-reqs?

[arctic galleon]

A while ago I think. Let me check the Wiki again, but I've unlocked and bought all other upgrades, and I think some of those have pre-reqs after those for the shortcut

[prisma moon]

Oh, doesn’t the tick means I have collected the rewards? Because I haven’t~ for all my weapons, it’s showing that I have completed all 3 rewards for any heat that I add. So essentially I am not able to earn any of the lowest 3 rewards for any weapon at any heat.

[prisma moon]

Thank you! I’ll try that. 👍🏼

[arctic galleon]

@stray elm According to the Wiki, the prism-sphere has stricter requirements than the shortcut but I haven’t gotten the shortcut available

I’ve also met and beat the final boss over 40 times on this file

[stray elm]

It means that no matter what heat you attempt, you will get the rewards for 3 heat, until you finish a run at 3+ heat

[stray elm]

Stricter doesn't always mean harder to get—do you know how long ago you met the reqs for the shortcut?

[prisma moon]

Thank you!

[arctic galleon]

Meet Final Boss -- 2nd run
5 Escape Attempts -- 5th run
Have 44 Contractor Upgrades -- A while ago, the fated list says I have 126/30 right now

[stray elm]

Okay then, yeah. I'd try reinstalling, as it's possible something got slightly messed up. Beyond that, there isn't an easy way to debug switch saves, unfortunately

[arctic galleon]

Okay, let me try that -- save data is fine, right?

[faint jewel]

Hang on

You actually need to clear 5 runs

[arctic galleon]

I have over 40 clears on this file

I can check when my 5th clear was

[faint jewel]

ok then, something might be wrong, just wanted to make sure before you proceed with unistall 😉

[arctic galleon]

The 5th clear was on the 10th run

And yeah, thanks for looking out 🙂

I'll try re-installing

[faint jewel]

Hades on Switch is behind updates, so the chances are it's been fixed already, just the patch is not there yet...

The requirements are as stated on wiki (despite 5 clears rather than attempts), when your 5th clear took place shouldn't matter.

[arctic galleon]

Is there a place on the Supergiant site that lists the patches and patch notes for each system?

[faint jewel]

Just #hades-patch-notes

[ionic atlas]

its also at the start menu

[faint jewel]

Only for PC version tho

[ionic atlas]

oh

[faint jewel]

And btw, scratch what I said about 5 clears, it is 5 attempts (sorry...)

@arctic galleon I just checked on my Switch and the shortcut is not available for me even though I met the requirements... so it seems to be a bug.

[arctic galleon]

There are other upgrades that unlock at the 44 upgrade mark and I have those, do you as well?

Must be something with the Meet the Final Boss or Attempt 5 Escapes conditions

I had the shortcut on my original file where I progressed much more slowly, so I guess by progressing more quickly on this file it skipped something

[faint jewel]

On Switch?

[arctic galleon]

Yeah they were both on Switch

[faint jewel]

Hmm

Prism is available for me, and the only difference in requirements is more cosmetic purchases it seems (after looking in the game files).

[sharp narwhal]

Hold on, I'm looking at it

Current Switch version is 37136? At least it is on my Switch. This issue (not being able to get the lounge shortcut) was patched in 37243, so it's not fixed on Switch. It will be when a new Switch patch goes out. It stems from making it all the way to the final boss on your first run.

[faint jewel]

Yea, 37136.

[arctic galleon]

Good to know a fix is coming soon! I didn't reach the final boss on my first run though; I died at the end of the previous region and made it to the final boss on my 2nd run

[sharp narwhal]

It may be able to play on a few subsequent encounters too - "very early" I should say haha

We haven't heard from anyone else on PC that it's still stuck, so once it's patched on Switch, you should be good to go

[arctic galleon]

Is there any ETA for when the Switch fix is coming? Not a super pressing issue in any case, doesn't affect much of anything

[sharp narwhal]

I'm not sure, sorry

[arctic galleon]

No worries, thanks everyone for the help 🙂

[stray elm]

Thank you for your patience ^.^ Best of luck!

[rain cradle]

Is it not 24 June? As Japanese release? Idk if Nintendo in Japan have different store, so. Just my guess it will be in all regions 🙂

[olive walrus]

Hi there! Unsure how to report this since it's the first time I'm reporting, but from a PC game on Hell Mode I had Benefits Package on - the one where it spawns semi corporeal copies of the main enemy that die when you kill the main enemy? In Tartarus I killed the main enemy but the spawned copies didn't die until I killed them directly.

I unfortunately didn't get any screenshots.

[ionic atlas]

F10 in game

[faint jewel]

I'd also suggest verifying the game files integrity just to make sure everything is alright there.

[slim hearth]

were there several surviving clones or just one? I've seen this bug a few times before, but only ever with 1 stranded clone

[olive walrus]

two or three!

[clever wolf]

hey I tried opening Hades today but all i'm getting is a pink screen???

is this a glitch anyones heard of???

[stray elm]

There are some things to try in #h1-tech-fixes for the game failing to start up, I'd check there first

[clever wolf]

thanks

[tame umbra]

hello friends

i recently got a new pc and installed hades on it

and my old save isnt there

help pls im panicking

for some reason my steam cloud was disabled wtf

[stray elm]

Do you still have your old device?

and if you check this link, do you see some save files? https://store.steampowered.com/account/remotestorageapp/?appid=1145360

[tame umbra]

itsm blank man

idk why my cloud saves are turned off

[stray elm]

do you still have access to your old computer?

[tame umbra]

sadly no the hard drive on that pc doesnt work anymore

[stray elm]

alright. There are potentially still some ways to pull the data off of it (depending on how busted it is), but that's outside of anything I can help with.

That being said, the devs have put together some pre-made saves to help people who've lost their progress get back into the game--I can help you with that if you'd like.

For the Steam Cloud--were you starting the game through Steam, or through a shortcut?

[tame umbra]

through steam itself

[stray elm]

Mmkay. Then I'd also double-check the properties for Hades, make sure cloud backups are enabled

If you'd like me to help you with one of the pre-made saves, let me know and I'll DM you for some more details

[tame umbra]

please i would greatly appreciate it

[stray elm]

Sure thing ^.^

[minor gale]

is there any way to "convert" a normal save file into hell mode?

[spice beacon]

guys help, i cant connect hades to my controller. controller still works well with other game😩

ok the funny thing is the game can detect the touch pad on my ps4 controller, but cant detect the button

[faint jewel]

I'd ask about that in the modding Discord https://discord.gg/KuMbyrN

[faint jewel]

I'd start with trying these launch options:
/UseNativeGaInput=true /UseNativeGaInputNoControllers=false

Also if you're on on Steam, try using Big Picture Mode

[frosty tiger]

Hi! I encountered graphical artefact when
perform dash attack with a sword (other weapons work normally).
The problem itself is textures overlap themselves
I tried checking the game files, changing the game and video card settings - nothing helped. NVIDIA GeForce MX330.

[faint jewel]

Hi, if you're on Windows could you press F10 while in-game to send a bug report so it can be investigated? It will attach a screenshot as well.

[frosty tiger]

Okay, thanks!

[plain pond]

hello, I return to this game after some months and I have huge framedrops to the point its unplayable

What steps should I try to fix this?

[ionic atlas]

#h1-tech-fixes

[stray elm]

Seconding that—I'd start by going through the #h1-tech-fixes channel, there's a section on performance issues.

[clever wolf]

Hey I tried everything I could. I restarted my computer, uninstalled and then reinstalled Hades, verified the game files, etc
but for some reason every time I open the game I get a blank pink screen. I can hear the music, and my cursor turns into the Hades cursor, but everything else is just blank.

Im sorry if this is dumb, I'm still new to game stuff and dont know how else to fix this :(

[stray elm]

Could you try going to Documents / Saved Games / Hades--do you see a file called Profile1.sjson?

[clever wolf]

no i cant even find a saved games folder in my docs

[fleet mauve]

Some Steam achievements don't seem to be working in offline mode. At least Death Dealer, Haste of Hermes and Weapon of Fate, which I've done while offline but didn't pop up when I went online, like most other achievements.

I'm playing on Linux, btw. Using Debian buster (current stable release) and proton 5.13-6.

Also, shouldn't achievements still pop normally while playing offline?

Is the game detecting Steam is in offline mode and not popping achievements on purpose?

The Steamworks documentation says that games should pop achievements as usual while offline and that Steam will save them for when the user goes back online, lifting the burden of supporting offline achievements off the games and into Steam itself.

I get the feeling that Hades tries to handle this by itself and a few achievements are broken in this regard.

https://partner.steamgames.com/doc/features/achievements#8

[visual stone]

Hello, Nintendo Switch Lite user here. I noticed that the game speeds up 2x or even 3x when I play. I don’t know why or how, but it usually happens when I dash a lot, or it’s usually in the Satyr small areas. Anyone else experiencing this?

[sharp narwhal]

Hey there - have you had the game running for a long time in the background without fully closing the software?

[visual stone]

Yeah. I just put mine on sleep mode.

It’s super frustrating haha 😅 impossible to play at high heat