h1-tech-support

[zealous halo]

Is the game suppose to look like this? All the purple and green lines look like missing textures

[uneven pine]

That's normal

[stray elm]

I haven't heard of anything like this, so thanks for reporting! Could you also send that in an email to [e-mail] ?

[stray elm]

Seconding what Bgnu said--those lines are a part of the game's art style

[zealous halo]

Thanks ❤️

[uneven pine]

Done! Thanks 👍

[fallow spindle]

is it wrong of me to want these sort of shenanigans as some high heat option?

like, i know i could replicate it with just fo2 and td1 but i want all the shenanigans

[dark trench]

fishing being impossible wont be too much of a hassle though

[acoustic dragon]

hello, I have a problem I'm not able to open the game

[stray elm]

What have you already tried, and Mac or Windows?

Is this a new issue, or are you just starting out?

(I can also translate into portuguese if you want, though it'll partially be using a translator)

[acoustic dragon]

I use windows, my problem started today after I tried to run an old mod, I deleted the files from the mod and kept opening it, it will delete some important files ?

wore this mod until some updates ago]

[stray elm]

Alright. Your save files are stored in Documents / Saved Games / Hades, if you want to make a backup.

I'd start by following the steps on that message, which are also in #h1-tech-fixes .

[pulsar crag]

so backups of saved games are stored locally?

[stray elm]

Yes

[pulsar crag]

have so many hours i do not want to lose. where are the backups located on macOS?

[stray elm]

On mobile so I can't copy paste, it's the folder at the very end of #h1-tech-fixes

[pulsar crag]

oh sweet! thank you...

[stray elm]

Sure thing!

[uneven pine]

I fully thought I had unlocked some sort of secret difficulty for reaching 100 runs.. it also made me want to quit though so I'm glad it was a bug

[velvet pendant]

I wonder if some timer overflowed or something

[warped ember]

Hello, I am having sound issues with this game. I have 0 sound. I use voicemeeter banana, have tried alternate routes, but the game produces no sound.

[stray elm]

What system are you on?

ah, I see your steam post

have you checked the in-game volume settings?

[warped ember]

Yup, all maxed out

[stray elm]

Do you have a controller connected? The game detects those as sound devices sometimes

[warped ember]

MnK.

No controller.

On PC windows, most up to date.

[stray elm]

Have you tried verifying file integrity and/or reinstalling?

I'm not super familiar with VM Banana (just looked it up), so I don't know if that could be affecting anything

[warped ember]

I'll try and reply here when done.

[warped ember]

Alright! Reset PC after validation, and now I have sound!

[stray elm]

awesome!

Enjoy

[wide crystal]

I have Dusa's full hearts and the forged icon does not appear on her keepsake:

[stray elm]

have you gotten the popup saying "bond forged"?

[wide crystal]

I don't really remember to be fair, it happened a while ago and I just noticed

10 or 15+ runs ago

[stray elm]

Dusa has another dialogue after the final heart, so you're most likely waiting on that

[wide crystal]

Hmmm, so the bond forges after that dialogue? Not the full hearts?

[stray elm]

correct. Dusa is unlike other characters in that way

[wide crystal]

Alrighty, thanks for the help! 😄

[stray elm]

sure thing ^.^

[bold violet]

Is nourished soul from Demeter supposed to be unpurgable? I went to a purging fountain with it and two other boons and couldn’t purge it bc it didn’t show up

[stray elm]

Yes, because it gives you a benefit when you first pick it up

(at least, I'm pretty sure that's why. It's definitely intended to be unsellable though)

[bold violet]

Gotcha

[ivory frost]

I just watched the doc on YT and the SG team seems awesome, so thank you all for making this game. Anyone resolve the controller issue on Steam? Trying to play on my Mac with a controller and have tried everything, can't get it to work. Thanks!

[stray elm]

What controller, and what have you already tried?

[ivory frost]

Tried both PS4 and Switch controllers. I have tried updating the drivers via Steam on both, I have tried forcing all sorts of controller overrides in Steam, I have tried inserting "/UseNativeGaInput=true /UseNativeGaInputNoControllers=false" in launch options.

[stray elm]

And what MacOS are you on?

[ivory frost]

11.2.1

[stray elm]

When you say forcing overrides on Steam, did you specifically try disabling Steam input?

[ivory frost]

I will check now, but I do think I tried that

So it will move my character, but nothing else. And I auto-run into the wall and not even the keyboard will work, but I can attack with the keyboard. Very weird.

[stray elm]

Yeah that's pretty funky. How are the controllers connected, bluetooth/wire/wireless?

[ivory frost]

connected vis USB-C

Just goes bezerk. Keyboard is fine when I unplug the controller. Every controller I try does this.

[velvet pendant]

Wasn't there an update for the Switch controller in either a recent update, or the test branch?

[ivory frost]

It also does this with the ps4 controller, FWIW

[stray elm]

Sorry for the delay

could you try setting the launch options /AllowControlHotSwap=false /UseMouse=false ?

[ivory frost]

No worries! I will try this one

It works! Thanks so much for the help you guys.

[stray elm]

Awesome!

Happy to help

[heady shell]

Hi! I started playing Hades a few days ago and my games doesn't save sometimes

[stray elm]

Hello ^.^ There are some steps in #h1-tech-fixes for save issues. Inconsistent saving is most likely caused by some sort of cloud backup software such as OneDrive

[heady shell]

Ok thank you I will look it up

[placid vessel]

if i get a pc copy on steam and load my switch file will i get a lot of achievements

[stray elm]

Yes, though there are some that won't transfer

Any achievement you could reasonably complete in a run won't be automatically unlocked, but any narrative/one-time event achievements will be unlocked retroactively

[placid vessel]

Thanks!

[stray elm]

Sure thing

[solar timber]

I guess its just a fun glitch he teleported back to but still gonna post just in case its a problem

[stray elm]

If you're on PC, could you report that in-game with ? And just include the discord image or message link in the description field

[solar timber]

nah I play on the switch

so that's just a screenshot

[stray elm]

Alright ^.^ then thanks for reporting here!

[toxic marsh]

I have more cast than I should

I was fighting Hades (1st phase) and he spawned in enemies, so I shot my cast and it got stuck in them, then I summoned Skelly and I dunno how but I got more cast

[faint jewel]

If you're on Windows could you report that with F10, please?

[toxic marsh]

like this?

[faint jewel]

Yup

Event without a screenshot it will send an important data to Devs so they can investigate it

[toxic marsh]

ok, filled it out

ok, after starting the second phase my cast reset

[stray elm]

(you can also include the discord image link in the description field)

[midnight mirage]

eurydice still has 2 hearts left, i have a ton of ambrosia but i literally can't give her any. it never prompts me to give her any, does her being with orpheus bug it out? like there is no locked heart. just 2 empty ones

[faint jewel]

You should be able to give her Ambrosia when Orphi is not there. It's not necessarily a bug - when they're together they have special lines commenting on them being there together, so I'd say it's intentional.

[rain forge]

Hi - I haven't been able to get the final trigger to unlock the rest of Hypnos's hearts. Can't give him any more ambrosia; I swear I got the ||signature from Asterius and delivered it||, but in my countless runs since, it hasn't unlocked.

[tribal jasper]

I never gave him the signature im like 90% sure it unlocks after some random dialogue between him and thanatos and hades

[rain forge]

Been trying to 100% this and I have everyone's hearts maxxed out except for his

and bouldy's, lul

[faint jewel]

Have a look here for the requirements: https://hades.gamepedia.com/Hypnos
Basically, as alyssa mentioned - you need to witness Hypnos and Thanatos talking to each other, which takes some time.

[rain forge]

Aye, I've had that particular interaction already.

Unfortunately, I've got near perfect memory

[faint jewel]

Not just once, several times.

[rain forge]

... I meant that particular interaction as the end of that sequence, the one where Hypnos thanks you for talking to Than?

Anything I can do via game files/such to force the trigger to happen?

[faint jewel]

When I'm back from work I'll have a look what exactly is needed to unlock the last heart. In the meantime you can try verifying the game files integrity. And keep talking to Than and Hypnos. also, just to be sure - you've met all the requirements listed in the wiki?

[rain forge]

Yeah.

I'm fairly certain I've 99%'d the game, with the last thing being this interaction

[faint jewel]

Ok then, I'll let you know later today about what's exactly needed and if there's something to be done to trigger it.

[stray elm]

How long has it been since you've had any new dialogue fron Hypnos?

[tribal jasper]

I think listening to hades tell hypnos that he liked his lists was what unlocked the heart

[stray elm]

The final dialogue is definitely with the relevant character directly

[tribal jasper]

oh mb

[stray elm]

No worries ^.^

[rain forge]

Aaaaaages.

[stray elm]

Alright. Are you on Windows?

[faint jewel]

Ok, so after checking, the dialogue from Hypnos that should trigger unlocking of the heart starts with this line of his: ||Oh hey! Um, this might be a little weird, but I, uh... thanks! I mean, you talked to Thanatos about me, right? At first I thought he was acting funny. But he has definitely been a lot nicer to me, lately! ||

[rain forge]

Yeah, I got that dialogue

[faint jewel]

And what Swan probably wanted to suggest, is to send a F10 report (if you're on Windows) explaining the issue with some form of contact to you, so that devs can investigate it and get back to you about it.

[rain forge]

Yeah, on windows

Nothing modded of any kind

[faint jewel]

Before that, you can also try verifying the game files integrity (if you haven't already) and reinstalling the game.

[rain forge]

The first thing I did before coming here was verify game integrity

[faint jewel]

Yea, so try reinstalling the game then and if it still doesn't help, then please send a F10 report

[rain forge]

Thanks for the help, random community member

[stray elm]

When you send in that report, make sure to include some form of contact info, and specifically ask if there's something you're missing/still need to do, that way the devs can investigate and get back to you

[rain forge]

Back to my earlier question; is there any way I could unlock the hearts myself via game editing of any sort?

[faint jewel]

It's probably the best to ask this question in Hades Modding server, as they know the most about modifying the game's files: https://discord.gg/KuMbyrN

[pliant sparrow]

where does the game store bindings settings?

[stray elm]

as in, key bindings?

I believe they're stored in the .ctrls file in Documents / Saved Games / Hades, but that file is not human-readable

[pliant sparrow]

Yeah, that's bad, thanks

I discovered that game can't bind F13-F16 keys which I use in some way

Thought maybe I can manually edit it in

[stray elm]

Hmm...yeah, I'm not totally sure there, sorry. You could potentially look into rebinding their output system-side, though I know that would be finicky/a lot of extra work.

I'd point you towards the modding server, but anything like input is most likely a part of the engine code, not the scripts (though you could certainly ask them)

[pliant sparrow]

I filed the bug-report, I'm sure it's just an overlook. These key are already remaps of other keys, the actual F13-F16 are not present on any keyboard I've seen. It's a really convenient remap for Caps Lock (so it could be used in games) or buttons on the sides of the mouse (by default they have annoying functions within other applications)

[stray elm]

ah, I follow. Thanks

[snow robin]

hey supergiant games. got to ask why i lost all of my progression in my hades save? i haven't touched anything as far as save files or anything since i installed the game when it first dropped. I lost 60+ hours of progression in this save file.
and now the save file is down to my first 6 attempts. idk whats going on and if theres anyway to remedy this situation

[stray elm]

There are some things you can try towards the end of #h1-tech-fixes , I'd start there

[snow robin]

thank you kindly

[sinful shadow]

Guys, i can't seem to use my DS4 controller to play this. I'm using ds4windows to connect it to my PC

I've tried the stuff mentioned in the support page, changing lauch params, reconnecting the controller.

Doesn't seem to be working

[stray elm]

Steam or epic, and what launch options specifically have you tried?

[ocean monolith]

So, I keep getting a "hang" I think?

The music will loop in the background and the game freezes, not sure what to do

I have no clue where to send this bug report, but its always with the shield (chaos) and always when I fight Hades

[stray elm]

What platform are you on?

[ocean monolith]

Pc

[stray elm]

Do you have the game on a secondary drive?

[ocean monolith]

Yes

[stray elm]

That's most likely the issue, unfortunately, from what I've seen

[ocean monolith]

bummer, I'll just deal

Its like, 1:5 runs

Not a big issue

Games just that good

[stray elm]

Yeah, sorry :/

If it results in losing the run, there are steps to recover your progress from mid-run

[ocean monolith]

I tried that, it always sends me back to beginning, no clue why

Like Its saving midway, Im seeing the leaves/crown symbol

But when I go back in Im in the room with Skelly

[stray elm]

I can write out the steps in a few, if you'd like

Since it's not exactly what the help message says, for that specifically

[ocean monolith]

Yea sure! That would be a big help!

[stray elm]

Sure thing! I'll ping you when I do

[ocean monolith]

Thanks a ton

[stray elm]

Alright! You'll want to do this after the game hangs:

1. Close the game, if you haven't already
2. Go to Documents / Saved Games / Hades
3. Save a backup copy of Profile1_temp.sav in another folder, and rename the copy to Profile1.sav
   4. Start up the game
4. Rename Profile1.sav to Profile1_old.sav
5. Move the backup copy back to the / Hades folder
6. Open the "Play" menu in-game

I included a couple extra steps for redundancy, to make sure the temp save isn't overwritten by the Steam cloud

Hope that helps!

[ocean monolith]

tyty

[pale root]

Hey there! Love the game. I'm playing on the Switch and updated to the latest patch as of this morning, manually from the home screen.

I often start playing on my desk with the kick-stand propped and connect my Pro Controller (i.e. I'm not using a dock). However, if I change to using the attached joy-cons, my Switch won't register their input. I have to close the Hades software, reload, and then start playing from the joycons - and vice versa if I start with the joycons and then use the Pro Controller. This issue is isolated to the Hades game.

I've seen that this is a known issue that was noted in a recent patch. I just wanted to report in that this is still occurring. I've tried pairing/repairing the Pro controller as well.

[stray elm]

Thanks for the report, and sorry for the inconvenience

[pale root]

@stray elm Not a problem, thanks for the reply. Do know if other Switch users are seeing this issue again (even with the latest patch) and/or if there are plans to tackle this in a future patch?

[stray elm]

I haven't heard of it since the most recent patch, but it's not an issue that comes up super frequently. I don't know if there are plans to fix it (doesn't mean that there aren't, I just don't know)

[raw marlin]

Not sure if this is covered by the part of the FAQ that talks about controllers, so I figured I'd mention it here as well (just sent a bug report in-game). I'm playing on Windows 10 v20H2, game is installed on an internal HDD (laptop).

I experience temporary screen blackouts once or twice a run (just started happening the past couple weeks, maybe related to a game update or a Windows update?), where the screen turns black, sound continues playing, and it comes back, in the pause menu, after a few seconds.

Very occasionally, my controller will stop working when the visuals come back. Unplug/replug controller, sleep/wake computer, different controller, nothing gets the game to recognize it again. This wouldn't be completely horrible, but then when I resign myself to M+K and resume, the movement input is stuck to whatever it was at the moment the game froze. And this tends to happen in combat. It just happened during the final boss fight of a particularly good run, breaking my streak when I couldn't manage to win with the input broken (Zagreus could only move down, and dash-to-mouse wasn't enough to restore my mobility since he was constantly being dragged by the ghost of the moment the game flaked out). I guess in the future I can try the mid-run recovery trick but since I didn't have the official FAQ when I was playing just now (just joined) I didn't want to risk the random tips from other sites 😛

I love the game so much, but when this happens it kinda ruins my experience for a while :/ I tried setting the other launch options suggested for general control issues just now, so I guess I'll have to cross my fingers and hope that prevents it from happening in the future, but I just wanted to check if this specific case has any particular recommendations.

[stray elm]

Hello! I'm sorry to hear about those freezes.

You could try also setting the launch option /AllowControlHotSwap=false . In addition, how long have you been playing for before the black screens started happening?

[raw marlin]

Thanks for the reply 🙂 I'll add that option, and I think the first time it happened was probably about 40 hours in?

[stray elm]

Alright. You may also want to try verifying integrity, in case it was caused by a game update

[raw marlin]

Will do 👍 thanks!

[stray elm]

Sure thing! Best of luck

[raw marlin]

Oh, one question - does the game have any known issues with any notifications from Discord/Steam/Windows? Trying to rule out whether it might be something in the background as a trigger for the freeze to happen.

[stray elm]

Not that I'm aware of, no

[sinful shadow]

Steam, i tried the ones mentioned in the FAQ

Mouse and Controller Input Issues
If you are experiencing issues with the game registering input at times or are unable to rebind keys:
· Use these launch options: /UseNativeGaInput=true /UseNativeGaInputNoControllers=false
· Disconnect any controllers that may be plugged in

Instructions on how to set launch options are above.

[stray elm]

Could you try adding the launch option /PS4Gamepad=true?

[sinful shadow]

Just that one or in addition to the above?

[stray elm]

in addition

[sinful shadow]

Still no luck

[stray elm]

Could you try disabling steam input?

[sinful shadow]

This worked! Thank you so much

[stray elm]

Awesome! Happy to help

[dense oyster]

Hi There, just bought the game, ran it once and was only in game for about 10 mins. had to close, and went back later and now I just have the icon in my task bar with a white window. I've tried uninstall/reinstall, running under DirectX/Vulcan, disabled Steam overlay, added notes for launch that I found in the forums but nothing works. Any other options?

[sharp narwhal]

@dense oyster Try deleting the settings file Profile1.sjson from the \Documents\Saved Games\Hades\ folder to hard reset graphics presets and let me know if that fixes it!

[dense oyster]

yep, did that too actually. also did:

Select 'Properties...', and in the pop-up menu, look for the field with the heading 'LAUNCH OPTIONS'

Enter the following: /UseNativeGaInput=true /UseNativeGaInputNoControllers=false

Enter the following: /DisplayIndex=0

driver updates

[sharp narwhal]

Alright, could you check the folder up there for a file called Hades.log and message it to me? I'll take a look

[dense oyster]

hold on, something I just randomly did may have worked lol

so it looks like that file had been in that folder again, I deleted for a third time, and it worked 🙂 am I going to need to do that every load do you know? no problem if so, i just want to make a note

[sharp narwhal]

You shouldn't, I don't think - sometimes after graphics settings are adjusted the game ends up jumping offscreen, but it shouldn't happen regularly

[dense oyster]

ok, thanks so much for your help! I'm excited to play!!

[sharp narwhal]

no problem, let us know if you have any more trouble with the game!

[last herald]

hey, mac player here. no f10 to report bugs. Hades' spear remained after the fight, I Don't think that's supposed to happen.

this was with EM4 on if that helps

[stray elm]

Thanks for the report

[last herald]

I couldn't get it to disappear in any way, I don't know if it's supposed to damage you when you walk into it but it could have been outside the map

[stray elm]

It's definitely not supposed to damage you, since it's after the fight

[last herald]

I did not get damaged, I couldn't walk into it if I tried

I couldn't reach it in any way

I englished badly earlier

[stray elm]

Yeah, I followed--was just confirming what you said

[lofty gate]

seems like there are a lot of situations where the game ignores alt-f4

[stray elm]

Could you expand on that please?

[lofty gate]

did a little investigating, i think its anytime the quit button is disabled (including death cutscene). if thats the reason then i guess thats intentional, but it does feel like the game just forgets how to quit...

[stray elm]

Alright--could you report that in-game with ? I don't know if it's intentional or not, but that will make sure the devs are aware of it

[hollow jacinth]

Occasionally I have dialog audio not play at all. I'm not sure if it's because I mainly use the desktop shortcut to the exe to play the game or not.

[stray elm]

Could you try verifying file integrity?

[hollow jacinth]

I won't be able to do that for awhile. I might be able to do that Sunday or Monday though

[stray elm]

Alright

[hollow jacinth]

Thanks for the help

[scenic river]

Anyone got any luck running hades on Linux? Proton doesn't seem to work for me :(
I've tried a lot of versions, I'm running this on Pop OS if that makes any difference

[stray elm]

There are some steps in #h1-tech-fixes for a couple common Proton issues, I'd look at those

[acoustic mural]

I found a teleportation bug using Stygius probably due to an interaction between Dash Nova and the Double Jump. I'm going to send a bug report using F10, but also posting here for video evidence and recreation

[stray elm]

ahhh, yeah I know that one--when you send in the report, could you include the discord message link to here, for reference?

<#h1-tech-support message>

[acoustic mural]

report was already sent, but i included my discord id as well as the information that I had posted the videos on this channel so we should be fine

[stray elm]

Awesome, thanks!

[subtle shoal]

Is that weird sprite res bug still present in the switch build??

I just updated my switch version to the newest

And the thicc bois still look really crispy in comparison to literally everything else

Also the ||hydra||

[stray elm]

Without knowing what you're talking about specifically, I can't be too sure, sorry. You could potentially try reinstalling?

[subtle shoal]

Just being specific, there was a bug in the switch thing that made specific enemy sprites, like the louts, much lower resolution than any of the others

I'll post a screenshot

Is that visible in that screenshot?

[subtle shoal]

?

[stray elm]

Yeah, I can see it. I haven't heard anything about whether or not that's been patched, sorry

[subtle shoal]

Oof

Well, at least it's a pointless visual bug

Not anything game breaking

[pliant haven]

Hi, I altf4'd the game last night, and when I reopened the game I had lost hours of progress, half my darkness was gone, lots of other stuff missing; looked like it reverted to an earlier save. I tried to recover with a backup, but none of the backups were more recent

lost around 7 hours of progress or so

[stray elm]

Could you send me a screenshot of your Documents / Saved Games / Hades folder? Here or DM is fine

[spice berry]

Does anyone know if there is a way to adjust God Mode? During initial use it helps get through the story but once it reaches a certain level you only have the option to disable it or leave it with a very high and broken resistance level kinda annoying that I cant reduce it without disabling it might be something to add to a patch

[stray elm]

You somewhat can, though not directly--there is a Heat option that increases the damage you take

[spice berry]

would have been nice if it was initialy programmed as a slider and the max value you can set increased but allowed you to set to anything below that

[little nacelle]

Can I report a "bug" in this channel? Its actually related to the Steam store page and creating a Dynamic Collection in your library.

[outer patio]

Hey guys, I'm having some trouble deleting save files from my game on the Switch Lite.

I try to delete them from the main menu when I first load the game but they will still appear on the list when I restart. Is this behavior normal?

(Please tag me. I have this server muted.)

[stray elm]

That would probably be something to report to Steam itself

[stray elm]

That's intended behavior, yes. The only way to delete a save on the Switch is to overwrite it

[outer patio]

Thank you!

[empty apex]

@everyone

https://www.youtube.com/watch?v=j5a0jTc9S10
@everyone

[stray elm]

As I'm sure you've already noticed, you can't actually do that. However, please don't post non-tech support related things in this channel.

[crystal summit]

Many moons ago, I posted here about the prophecy "Fated Customer" not appearing for me. Well, after more than 150 runs and with only one item missing, it finally appeared! I suspect it had to do with an item I bought for the first time re-checking the condition.

But, I guess that's not the way it's supposed to work, so I wanted to post it here just in case.

[stray elm]

Do you remember what that last item you bought was?

[ivory charm]

I have the Epic Store version of Hades, is there any way to play with the Vulkan renderer? I found that there is an exe file for it but I don't get cloud save syncing when I launch it

[crystal summit]

I think it was a Stygian Shard (+500% damage from traps to enemies) but not 100% sure. Also: I didn't check the list after every run, so it might've appeared sooner and I didn't notice.

[stray elm]

I want to say yes there is, but I can't remember if off the top of my head, sorry. I can look into that though

[stray elm]

1. go into the game directory, \Program Files\Epic Games\Hades
2. rename x64" folder to anything else, for example x64_BACKUP
3. rename x64VK folder to x64

[ivory charm]

Thank you I will try that as soon as I'm able!

[stray elm]

Sure thing ^.^

[velvet pendant]

So I found what may be either a gameplay bug, or just a really goofy interaction of mechanics

I'm on Switch, so can't report it in-game or upload a save file or anything

I had Killing Freeze, and was using Nemesis sword aspect. I don't think I had any other sources of critical hit chance at the time. The strange thing is, sometimes the Killing Freeze damage would be critical, but... several times in a row. As in, the same monster would just keep taking crits from it until it died, with none of the damage from it being non-critical

like it wasn't rerolling the crit check each time

as if, either none of the Killing Freeze ticks on a monster were critical, or all of them were, basically. I have to assume it was unintended

[stray elm]

If you're still playing that run, could you try getting a video of this happening? Either way, thanks for reporting!

[velvet pendant]

Sorry, I'm not anymore. Would have taken a save backup if I had been on PC

[stray elm]

No worries ^.^

[velvet pendant]

If I manage to reproduce it, I'll try for a video capture and a full list of boons. Could probably do it with frostbitten horn and some boon rerolls

[umbral rivet]

Earlier today, I had a run where the tiny vermin died almost instantly in a weird way. I was using the magnetic fists with poseidon on attack. I also had zeus and artemis in my god pool (was trying for a lightning rod run), but I don't remember what specific boons I had (only remember poseidon because I regretted taking his attack boon after getting concentrated knuckle). I used the special once from across the gap in that boss chamber, after which the tiny vermin seemed to die in roughly a second from full health. It did not have time to summon any larger rats. I believe it died from rupture damage because I could see its corresponding visual effect, but I don't think I had the poseidon boon that applies rupture on knock-away and I definitely didn't have poseidon on my special, so I don't know how that curse got applied.

[stray elm]

Heyo--have you already started another run since then?

and what platform are you on?

[umbral rivet]

Yeah, unfortunately. Didn't occur to inform anyone until after. Steam/Windows.

[stray elm]

No worries--could you also report it in-game with ? That'll be easier to track than just the discord message

[umbral rivet]

Done. Thanks. Game is great.

[stray elm]

Sure thing! And thank you for reporting

[median marten]

I'm having a bug in asphodel. whenever i enter the chamber i just get a red screen. It makes the game unplayable. i restart the run and still it bugs out

[stray elm]

What platform are you on?

[median marten]

PC

[stray elm]

could you try verifying file integrity?

[median marten]

Not yet. Wait I'll try that

Its fixed. i was missing 2 files. Thanks alot

[stray elm]

sure thing!

[ionic drift]

I adjusted it and it didn't fix it. Even when I'm putting a very wide dead zone. It's doing it as well with the D-pad on the same controller: some times, quite often, the last input is kept and considered still pressed down by the game. This "stickyness" is not happening on other games, only Hades.

[wintry prairie]

Anyone playing on Switch and never got the "war-god's bloodlust" prophecy? I've seen end credits and never got my 2 titan bloods for that since it never showed up

[faint jewel]

To unlock it you need to slay at least 2000 foes. Then if you slew at least 10000 foes in total, you still need to talk to him so he comments on that, which does take a while. Can confirm I got on Switch, but was one of the last prophecies (if not the last one) I got.

[wintry prairie]

i think im up to like 20k....i guess i just keep chuggin

i havent seen any comments on kill numbers but oh well

[stray elm]

I'm seeing a few other people reporting this issue—could you make sure to report it in-game with ?

[dawn lava]

hey im having a weird issue where suddenly hades seems to be locked at 60fps? my monitor is 165hz and has always ran fine for the most part can someone help me please?

ive ran it in 32bit and that unlocks the framerate but i dont like how low quality all the textures are so its more of a band aid fix for now

nvm fixed it had something to do with my other monitor which is only 60hz

[limpid star]

Hey just wanted to ask if the devs looked at this or not yet #h1-tech-support message

[calm shoal]

Hey! My problem is difficult to describe concretely. I'm playing with a PS4 controller on Steam and sometimes inputs get buffered and I can't overwrite them for 1-3 seconds. (I walk towards a specific direction, can't stop charging normal attack) (Happens mostly with the spear)

I'll try to be more specific if this doesnt already ring a bell for someone. Is that the case?

[stray elm]

Heyo! Could you try adjusting the in-game dead zone settings and see if that helps?

If that doesn't help, could you please report it in-game with :f10: ?

[stray elm]

I don't know for certain, but there have been a couple updates so I'd say it's worth checking?

[ionic drift]

F10 or fn+F10 not working on Mac. Any other option for reporting this issue? The game is currently unplayable on Mac m1 with a PS4 controller.

[stray elm]

You could reach out on their contact page, there's an option for tech issues/support

https://www.supergiantgames.com/contact/

[calm shoal]

It didnt help. I wanna wait until I report it because I think its probably something obvious Im missing

[stray elm]

It might not be—I've seen a few other people reporting similar issues recently

Though it's certainly possible that I'm missing something as well

[proper root]

Hey so I got a major problem that I got no idea how to fix. I’m playing on PC with a controller and when I’m standing still my character runs to the bottom of the screen. Also in menus it always scrolls down, making a selection basically impossible. Hades is the only game I have this problem on unfortunately.

[stray elm]

There are some things to try in #h1-tech-fixes , I'd start there. And are you on Steam or Epic?

[alpine oasis]

Hey. :(

Just booted up the game today, save file was gone.

Have tried the solution listed here: https://steamcommunity.com/app/1145360/discussions/1/1753520467359788156/ however it has not worked.

[stray elm]

Are you just starting out, or is this a new issue?

[alpine oasis]

No, at the moment I've got about 40 hours in the game.

[stray elm]

Alright. Could you send me a screenshot of your saved games folder? Here or DM is fine

[alpine oasis]

DMs are completely fine. ^^

Is it okay if I come back to do it later some time tomorrow?

I know you may not be around at that specific point in time, but at the moment I am a bit preoccupied.

[stray elm]

Yeah that's fine. I won't be online tomorrow, but someone else should be able to help

[alpine oasis]

Thank you. : )

[jovial latch]

might be more of an in-game terminology technicality rather than a bug, but just to make sure:
is the centaur heart you receive from thanos considered a "chamber reward"? i noticed that it wasn't affected by aphrodite's life affirmation boon, so wanted to make sure

[dreamy geyser]

it is not, Life Affirmation only applies to centaur hearts that directly shows up upon finishing a chamber

Thanatos reward and the heart you can buy from Charon are not affected

[faint jewel]

Heart from Charon's shop is affected; Life Affirmation won't work if you buy it from the shop and then buy Heart immediately after that though. If you buy Life Affirmation in Styx shop, then go to one of the tunnels and then buy a Heart from Charon, it will work (tested it once).

[jovial latch]

given the boon description, ↑ sounds like a bug to me lol

[jovial latch]

great, thanks for the confirmation

[dense cave]

guys, i have an technical issue on hades. I accidentally changed screen settings and enabled the borderless. Since then, I cant see the hades windows although it's working in the backgrounds. What do i have to do to fix this?

i am on steam btw

[faint jewel]

You can use this launch option: /FullScreen=true

Have a look in hades-tech-fixes for how to do that.

[calm shoal]

I turned off the rumble function of the dualshock 4 and now it seems to be working.

If you know how I could get that "knowledge" to the people who need it, other than by bug reporting, let me know, everyone

[dense cave]

it worked, thank you sooo much

[faint jewel]

It's fine leaving this knowledge here :)

[exotic igloo]

Hi, I woke up this morning and my save data was replaced by a new start.
My PC crashed last night and I think it had something to do with it. I don't know how to fix it😩

only the profile1 file was replaced by a new start

[sharp narwhal]

Yes, unexpected shutdowns can sometimes corrupt save data. There are steps in #h1-tech-fixes under "If You Unexpectedly Lose Saved Progress" that will help you restore a backup!

[exotic igloo]

thank you

[west vessel]

my game keeps freezing when i while i'm in Elysium, this is like the second time this has happened, anyone experiencing something similar? I'm playing on the switch btw

[sharp narwhal]

Hey, sorry about that - some players having trouble with Switch performance have seen improvement by installing the game on the Switch's internal memory rather than an SD card

[west vessel]

nice to know its that simple of a fix, will try it out next chance i get, thanks

[inner thicket]

Good day!...or night. I'm having some difficulty with Hades, and have run out of troubleshooting steps. When I launch Hades, the screen is black, and the EXE goes 'not responding'. I have a pre-typed explanation, but I didn't want to spam a wall of text.

[sharp narwhal]

Hey there, sorry for the trouble here - there's a section at the bottom of #h1-tech-fixes titled "if all else fails" that lists some files you can find or generate and send to us. Could you get those and send us an email? I'll take a look tomorrow morning

[inner thicket]

Can do - thanks Ellis!

[inner thicket]

Update - Hades has finally launched for me, but was very slow to load the first time. I've been able to launch it a few times, and my current save is working.

However, I am having some trouble with my resolution, and haven't been able to fix it. When I set the resolution to 1920x1200 (my monitor's res), I get black bars at the top and bottom of Hades (but the mouse can go into those black areas). When I set the resolution to 1920x1080, the image stretches to the entire display (ie. no black bars when there probably should be some).

Previously, I was playing with a full display on 1920x1200 (I think). If the game is intended to have black bars, that's totally fine, but it doesn't seem like correct behavior

[sharp narwhal]

Yes, I think 16x9 is the default ratio, so any other aspect ratios would have black bars somewhere

[inner thicket]

Ok, that makes sense - thank you for the confirmation!

[sharp narwhal]

No problem - glad the game is launching for you, it looked like it was getting stuck around Steam initialization so my next guess would've been analytics, maybe. That shouldn't have been an issue if you launched the .exe's directly, but the first log you sent also shows the game getting hung up at Gainput, which the launch options in Steam help bypass...so when you launch through Steam it might be analytics holding the game up, and when you launch outside of Steam, it's probably USB devices/input devices 😅

You can try the /UseAnalytics=false command in your launch options too to see if it's smoother, if you start having issues again

[inner thicket]

Ah! I see! That makes sense - the behavior did seem to sliighty different during my tests. I had tried the launching the EXEs directly and going through Steam (disabling analytics didn't seem to fix it at the time). No clue what happened to fix the issue either. Tried loading Hades this morning, no worky. Tried again a bit ago, suddenly worky. Very odd

I appreciate your prompt responses Ellis - Really made Supergiant QA look like rockstars

[sharp narwhal]

Thanks! I wish I could be of more help, Windows error reporting for freezes is extremely unhelpful, haha

[inner thicket]

Always is! I do IT support myself, and know exactly how frustrating it is

[sharp narwhal]

Anyways I'll close your ticket out but ping us again if it starts acting up again!

[inner thicket]

Perfect - thanks again!

[wild kernel]

hey there tech support! i have a very odd issue i keep running into while using the bow. what happens is that, upon trying to fire at the enemy, using any of the forms of attack, the bow will just aim totally off screen, and even when i try to make it aim at an enemy, it will just snap back to the point off screen it seems to want to aim at. This doesn't happen every time i try to fire the bow, but often enough. I cant replicate this with any of the other weapons with ranged attacks, nor can i seem to replicate it with skelly, only actually in the dungeon. I am using a plugged in xbox 360 controller, and i do have the default aim assist setting on. I have not yet tried switching to a different controller, unplugging my mouse, or turning off aim assist. The fact that it happens only with the bow is what i find odd. If you guys have any suggestions or a fix, id welcome it, as i like the bow, but at this point its unusable

[sharp narwhal]

There's a "dead zone" setting in the game's options that adjusts the sensitivity of joystick input - higher for less sensitive, lower for more sensitive. If you turn the dead zone up some, but not so much that you start to see input lag, does it help with this?

[bold galleon]

Hello! I didn't expect to have to use this channel but all of the sudden, the game screen turned black and it's stuck on an audio loop.

The issued seems to stem from me hitting the windows key in my keyboard, although it's the first time that this black screen occurs. I was in the middle of a...cutscene? Demeter was speaking before I could get her boon.

Edit: this just happened now so I have the game open.

[wild kernel]

I'll test that at my next opportunity

[sharp narwhal]

If you alt+tab to view other windows, do you see a bug report window somewhere?

[bold galleon]

None, it's a black screen

[sharp narwhal]

Alright, yeah, I'm not sure - I thought you might have hit F10, but it's hard to know. Force-quit the game if you need to, it will reset your run progress but you should be able to restore it by following the steps in #h1-tech-fixes under "If You Unexpectedly Lose Saved Progress"

[bold galleon]

Just tried F10 and nothing happens either. I'll close the game and open it again, fingers crossed I don't lose saved progress!

Alright! I had to force-quit the game, lost the progress in the run but not the save file itself. Thank you very much for the help!

[sharp narwhal]

Sorry for the trouble!

[wild kernel]

@sharp narwhal ok, so i turned up dead zone to about halfway, just cleared tarturus, havnt had the issue yet. If that is the fix, why didnt i experience similar issues with things like the bull rush or charged spear shot?

[sharp narwhal]

I'm not sure - I wouldn't be surprised if all of the weapons handle input a little differently. I'm not an engineer so unfortunately don't know the details

[wild kernel]

fair enough, well thanks for the help, i can finally use the bow now

[sharp narwhal]

No problem, glad that fixed it!

[wild kernel]

aim fail bug no more

[white zephyr]

Hey so my game saves aren't loading and I went through all of the steps that are listed in the tech fixes channel and went through all of the save files that I have and they still aren't opening up in the game. They are definitely there in my files, they just aren't loading up

[sharp narwhal]

Hey, sorry for the trouble here - if you compress your Hades save folder into a .zip and send it to [e-mail] I'll see if I can get it untangled for you!

[white zephyr]

Ok thanks hold on

sent!

[south star]

On switch version 1.0.37119. weirdness starts like 15 seconds in, and the door couldn't be opened. I suck at the fists, please don't judge.

[stray elm]

You should be able to dash out of being frozen like that

[south star]

I was dashing. Nothing. Couldn't attack or anything.

[frosty tiger]

sometimes hades crashes for me and it says use vulcan instead what does that mean

[sharp narwhal]

There are two different graphics "modes" that you can run Hades in: DirectX (default) and Vulkan. If you're on Steam, when you launch the game, you should be able to select one. For Epic, you'd need to go to the Hades installation directory, open the x64Vk folder, and run the Hades.exe file there.

I assume you're seeing the "connection to graphics device lost" error - usually that's caused by outdated or corrupted graphics drivers. I'd also recommend making sure that you have the latest drivers for your graphics card.

[sharp narwhal]

Were you able to open the pause menu and quit to the main menu? Additionally, have you had the game running in the background for a long period of time without fully closing the software?

[south star]

Yes and yes.

[sharp narwhal]

We've heard of a variety of strange issues that can occur when the game is left running for really long periods of time on the Switch; we're currently investigating and trying to reproduce them, but for now we'd recommend closing out of the software completely when you finish a play session.

[south star]

Ehh I always keep it open and this is the first time this happened. Nbd

[sharp narwhal]

Alright, glad it's mostly been stable for you - if you do run into more problems like that though, a restart should do the trick

[jovial latch]

not sure if it's a known issue, but while playing on the switch (currently on v1.0.37136), i'm experiencing a bit of "rendering lag" (as in the display visibly pauses for a moment) when switching weapons after switching aspects.
for example, i'd have zagreus aspect active → switch to guan yu → experience display lag when switching to any other weapon. this lag also continues occurring when consequently switching to other weapons, even back to the original weapon i had switched aspects with.
the lag no longer occurs when coming back to the room after dying (until i next change aspects), but i haven't confirmed if it still occurs when simply going in and out of the room without first dying (i'll give it a try if necessary)

[sharp narwhal]

That happens on PC as well; it has to do with loading in the weapon animations. It might be lessened by installing the game on the Switch's internal memory, if you currently have it on an SD card.

[jovial latch]

aha.. i'll keep that in mind, thanks!

[calm shoal]

UPDATE: This isn't an issue excklusive to hades. This is a general bug that comes with the Dualshock 4 Controller on Steam

[wicked plover]

Someone help me please, I can't start Hades for a few days, I'm almost 70 hours old, says I don't have the necessary memory to run the game, I've already updated video card drivers, Directx and nothing, help me

[sharp narwhal]

Sorry for the trouble here! Can you take a screenshot of the error you're seeing?

[wicked plover]

Yes, I can, I'm sorry too, I just want to play this masterpiece, I'm almost 100%

[sharp narwhal]

Alright, that looks like a RAM error, probably not related to your graphics drivers. Hades needs 4 GB of RAM to run, so if you're running a lot of additional programs that use up RAM, you should try closing some of them to run the game. Especially if your computer only has 4 GB of RAM total, you'll want to close as many background programs as possible to run the game.

[wicked plover]

My Pc has 8gb of ram, a good video card, the game runs smoothly, without crashing once, it started now, I've updated the video card's drivers, checked the directx, it's all right

[sharp narwhal]

Alright, it's starting now? Yeah, not sure what the issue was but if it's resolved itself it could've just been some weird temporary state

[wicked plover]

Unfortunately no, this problem has been on for two days, this message has already appeared before, but then I restarted the pc and started again, but now it doesn't start anyway, I don't know what to do.

[sharp narwhal]

Oh, sorry, I misunderstood

I'll ask an engineer about the error and get back to you!

[wicked plover]

I thank you, I will now try to uninstall and install the game, if it doesn't work then I tried everything.

[faint jewel]

Have a look at hades-tech-fixes if you haven't already, maybe there is something you haven't tried yet that will help...

[wicked plover]

How do I do that?

[faint jewel]

#h1-tech-fixes

You can click there. Also, it's the server right above this one on the server list.

[wicked plover]

okay I will try

Corrupted files is not the problem, all have been validated successfully

All graphics drivers for my card are up to date

My directx is the latest version, 12.0

[white zephyr]

Hey so I am still having issues with my Hades saves, would it be more convenient to u for me to message u about it here or through email?

[sharp narwhal]

Emails are generally easier for me to track than Discord messages!

[white zephyr]

Ok I'll go ahead and email u then

[sharp narwhal]

Hi, a few more things you can try:
-When booting through Steam, it should give you multiple launch options for the game; try the 32-bit option
-Restart your computer to free up memory
-Check that your hard drive(s) aren't full
-Double-check active processes and how much memory they're using up through the Task Manager, and close any that are unnecessary

[wicked plover]

I've tried using 32bits, vulkan, the result is always the same, I've restarted the computer, I think I've done everything

[sharp narwhal]

Alright, could you do the following and send us an email? We'll take a look soon.

1. For Windows users, your DxDiag: https://support.microsoft.com/en-us/help/4028644/windows-open-and-run-dxdiagexe
 
2. Your Hades.log located here:
Windows: \Documents\Saved Games\Hades\Hades.log```

[wicked plover]

Can I send the emai-l right here?

[sharp narwhal]

To [e-mail], please!

[wicked plover]

I went to your site earlier today, and sent an email, that's when they redirected me to the discord, but this time, I send it directly via gmail, right?

[sharp narwhal]

Yes, send it with those files attached please!

[wicked plover]

All right, is the email with the "@" in front? I am Brazilian and here in Brazil the emails are not like that, I just need to send them.

I already have dxdiad and Hades.log attached

In fact, my English is horrible, forgive mistakes kk

[stray elm]

The full email address is "[e-mail]" // o endereço de e-mail completo é "[e-mail]"

[wicked plover]

It has already been sent, I am waiting, thanks to those who helped me.

[jovial latch]

even though i have flood flare (since i'm running with beowulf), the codex shows me having flood shot..
(switch v1.0.37136)

[tropic shell]

I'm on the Steam version, playing an Xbox Elite Series 2 controller, and I can't get any response out of it.

Please help

[faint jewel]

Could you try setting the launch options /UseNativeGaInput=true /UseNativeGaInputNoControllers=false ?

· Right-click on Hades in your Steam Library and select 'Properties...'
· In the pop-up menu, look for the field with the heading 'LAUNCH OPTIONS'

If that doesn't work:
Try Disabling Steam Input , starting up the game, closing the game, then Re-Enabling Steam Input , as well as fully disconnecting and reconnecting your controller

[warm wasp]

Hi, apologies is this is already known but I just accepted the gift from Eurydice that upgrades the rarity of two boons - one of the upgraded was Strong Drink to Heroic, and now it's saying the bonus damage gained is 0%. Is that maybe supposed to be 10?

[at the next fountain, it provided 6% bonus damage, looks like a visual bug only]

[stray elm]

This is not a bug—the boon doesn't display the bonus you will get from each fountain, but instead displays your current total bonus

[warm wasp]

oh, you're right, thanks

[stray elm]

Sure thing!

[stray elm]

@kindred basalt (from #supergiant-games )

What happens when you try to launch the game?

[kindred basalt]

There is a box to prompt me to start. When I start loading, there is nothing. It's like flashing back. Is my computer configuration not OK？

[stray elm]

Without knowing your configuration, I can't say.

Does it stay on a black screen after starting? And are you able to hear any audio?

[kindred basalt]

Nothing there

[stray elm]

Steam or Epic, and Mac or Windows?

[kindred basalt]

Windows

[stray elm]

and are you using Steam or Epic?

[kindred basalt]

steam

I bought Hades in steam, but I can't play. Can I apply for a refund

[stray elm]

Does it look like the game is running, and it's just not showing up? Or is the game completely failing to start?

You can look for a refund through Steam, though there are several things I can do that should help you be able to play--I just want to make sure I know what's happening so I know what to suggest

[kindred basalt]

Well, thank you

What country are you from?

[stray elm]

You're welcome ^.^
And I don't mean to be rude, but why would you like to know?

[kindred basalt]

Maybe I want to meet a new friend

Can you tell me？

👀

[stray elm]

haha, fair enough--I'm from the US

[kindred basalt]

oh，America is great

Have you seen the statue of liberty with your own eyes? I want to have a look?

[mint forge]

Hello everyone, recently I've been working on a boon builder project and I found out that the data on the wiki is quite inaccurate and data provided in the codex is not extensive (rarity effects are missing for example). Is there like an official data sheet or API from supergiant games?

[humble ice]

Good evening! A friend of mine gifted me Hades on Steam, seeing as my experience with the Epic Store was not the best (I'll describe the issues at the end).
My questions regard the uninstallation from Epic Store and re-installation on Steam.
Firstly, my save files won't be overwritten, will they? I know the path the saves are at, and they're common for both clients. Will Steam overwrite data? Do I need to back up the saves folder and then add the files so the Steam version can see them?
Secondly, to avoid redownloading the whole game, can I somehow find the Epic Store directory and designate it as the steam installation folder, verifying the file contents so Steam can redownload any necessary files?
Lastly, will achievements automatically unlock?

Concerning the Epic Store issues I initially mentioned, after a client update of the Epic Store, the overlay simply won't appear, so I can't access the achievements there. Seeing that this is not a SG issue, I didn't mention anything. Nothing I've searched for online though seems to help. The second grievance I had, which was resolved here, was that the cloud saves failed miserably, resulting in 130 hours being lost. Thankfully, the cloud save issue was successfully resolved.
Sorry for the long post. Hope you all are having a a fantastic weekend! Many thanks!

[stray elm]

The boon data is accessible in the Lua scripts. I would suggest reaching out to the Modding server—their link is pinned in #self-promotion .

The wiki is also completely fan-made, so if you're sure that something is inaccurate, feel free to update it

[stray elm]

Hello!

Your save files will not be overwritten, and there is not any way that I know of to transfer the installation.

Achievements that are only possible once per save file (such as narrative events) will unlock retroactively, but other achievements will not, and you'll need to do them through Steam.

Just to be totally clear—your save issue was fully resolved, and you recovered your save progress?

[humble ice]

Hello! Thanks for the swift reply!
Shame about the installation, but not a deal breaker.
Yes, thank goodness, the cloud saves issue was resolved! I can't thank the team enough for having multiple save back ups.

[stray elm]

Happy to help! Best of luck

[tender harbor]

Hello, congratulation for your game i just bought and played for a few hours.
Everything seems perfect expect Steam achievement, I don't know why but they don't unlock : for example, I went out of Tartarus and nothing. Do you know what i have done to the Gods ?
Thank you !

(I tried uninstall the game, and get to the Asphodele again, but nothing more ; and i checked game integrity, on Steam, all seem perfect !

I also have to precise : I'm on PC, I bought it today, it's my first Hades profile.)

[stray elm]

Hello! Just to make sure--are you starting the game through Steam, or from a shortcut?
//
(en utilisant google translate)
Bonjour! Juste pour être sûr - commencez-vous le jeu via Steam ou à partir d'un raccourci?

[tender harbor]

Both, i didn't image that could make a difference

imagine*

[stray elm]

If you don't start the game through Steam, achievements and other steam features won't work

[tender harbor]

well, the shortcut launched Steam too, i can't launch the game without Steam (i think, can I ?)

[stray elm]

You should be able to play without Steam, but I believe you do need to launch directly through Steam for the features to work

[tender harbor]

I'm pretty sure i was playing on Steam both time i get out of Tartarus, do you think changing profile can change something ?

(by the way, i've got Steam collecting cards, during my playing session)

[stray elm]

Hmm. I'm not totally sure, then. Could you send in a bug report in-game with , and include some form of contact info? That'll help the devs look into it, and they can let you know if something is missing

[tender harbor]

I'll do that tomorrow, thanks !

[last herald]

okay so

trippy flare says it does 120 damage (this is the common boon)

in the boon select and the boon menu

but it does 100 damage

and when Zeus offered a swap for electric shot it said 100 -> 70 instead of 120 -> 70

but in the menu it says 120

[shell perch]

hey um

game just crashed on me mid fight

[stray elm]

Did you get any crash/error messages? And there are some steps towards the end of #h1-tech-fixes for recovering your mid-run progress

[stray elm]

If you're on PC, could you report that in-game with ?

[shell perch]

my whole computer just froze and i had to restart

it may be my comuter's fault

but this has never happened

before i mean

but no error messages

[stray elm]

how long have you been playing?

[shell perch]

an hour or so

[stray elm]

Total, or this session?

[shell perch]

this session

[stray elm]

Alright--if you haven't already started the game back up, could you follow the steps towards the end of #h1-tech-fixes about emailing [e-mail]?

[shell perch]

alright ill try and do that\

oh and i lost all progression in my run it seems 😦

im back at skelly

[stray elm]

alright--don't leave that room

once you send in the report, save and quit the game

then there are some steps a bit earlier in #h1-tech-fixes for recovering your mid-run progress

[shell perch]

dont think i saw em just now..

did send report just now though

it was a really good run too 😦 had my first duo boon

[stray elm]

Could you send me a screenshot of your saved games folder? Here or DMs is fine

[shell perch]

whats the file path on windows for that?

[stray elm]

Documents / Saved Games / Hades

And you can also take a look here #h1-tech-fixes message for the steps

[shell perch]

dmed you

[stray elm]

Ye! You should be good to just follow those steps I linked (I can clarify them a bit more if you need 👌 )

[shell perch]

thanks

[stray elm]

sure thing!

[shell perch]

IT WORKED

[stray elm]

woohoo!

[shell perch]

still have to kill ||the minitaur|| again

but still worked lol

thanks a bunch

[stray elm]

sure thing!

Happy to help ^.^

[last herald]

Hehe mac gang :)

[stray elm]

Alright, no worries—next time it pops up, could you get a screenshot and send it here?

[prisma hemlock]

I'm having a very weird issue regarding save files and I think I might lose my actual current save if I mess with it in the Saved Games folder. A few days ago (Feb 18~ish) my computer got sent to technical support so I installed Hades in an old computer, and when I got my computer back I reinstalled it and I've been playing it with no problems until yesterday. But today I opened the game and the last save file I had was one for Feb 18 and not March 7, however I still got the game installed in the old computer, and in there thanks to Steam synchronizing the save files, I can access the game as it was in March 7. Also in my Saved Games folder, the most recent saved game dates March 7 like it actually is, but that's not the game it appears when I open Hades, it says Feb 18 and it only has the progress I made until Feb 18

So I'm afraid if I mess with that file I'll just delete my actual progress in this computer for good and only be left with the actual progress in the old computer where steam isn't synchronizing anymore

[stray elm]

If you check here, do you see your current or old progress?

https://store.steampowered.com/account/remotestorageapp/?appid=1145360

[prisma hemlock]

my current one

[stray elm]

Alright. You can download that and save a copy of it in another folder, that way you can mess with the saves and have a backup

Also—do you know that it's current because of the date, or because of the file size? Because the date may not be correct

[prisma hemlock]

what do you mean?

[stray elm]

How do you know that what's in that link is the current save?

[prisma hemlock]

because the date in it is the date and hour i last played the game

[stray elm]

On your old computer?

[prisma hemlock]

no, in my new computer

yesterday i played the game, i think steam sent the save data via cloud to the game installed in my old computer

and that's the only way i'm being able to access my actual current progress, in my old computer

[stray elm]

It's possible that that's not actually your new progress. I would go into the saved games folder on your old computer and save a backup of your progress before loading up the game

Then, once you have your backup, start up the game and see which file it loads. If it loads the correct save, you should be fine. If it loads the wrong save, do this:

1. Do not close the game
(In your Saved Games folder)
2. Rename Profile1.sav to Profile1_old.sav
3. Copy your backed up Profile1.sav into the Saved Games folder
4. Close and reopen the "Play" menu in-game

[prisma hemlock]

the file i should back up is called Profile1.sav?

because the latest one i have is called Profile1.sjson

[stray elm]

You should back up the whole folder

The .sav files are your actual save progress though

So you only need to backup those

[prisma hemlock]

i see, so i should backup the entire hades folder?

[stray elm]

(I tend to be over-cautious with backing up files)

I recommend doing so, but you only need to back up the .sav files

[prisma hemlock]

the thing is, i opened the game in my new computer, it showed the save from feb 18, so i opened the game in my old computer (to check if it somehow it had saved the actual file) before i did that steam sent me a warning saying if i opened the game it would stop synching with the steam because they found a different save file in their cloud services (the feb 18 i assume)

so i did open the game

the correct save file was there

but it's not synching anymore

[stray elm]

Do you have a way to manually transfer the file? Flash drive, another cloud storage, sending it to yourself?

If you want to keep using the old computer, there'll probably need to be a bit of work to figure out why it's not syncing, but if you just want your save on the newer computer, that shouldn't be too much trouble

[prisma hemlock]

i want to have the current save in my new computer and synched to the steam cloud

like it was yesterday before the game loaded this old save for some reason

[stray elm]

Okay—the easiest way is going to be manually moving the file to your new computer. Once you have it in a separate folder on the new computer, you should be able to do these same steps

I'm not sure why the old computer isn't syncing any more, but that sounds like a steam issue

[prisma hemlock]

so i should do all this with my game open right?

[stray elm]

Yes

[prisma hemlock]

it didn't work

i just got this message when trying to open my game on the old computer:

Cloud sync conflict -
Your local Hades files are in conflict with those stored on the Steam Cloud.

IN THE CLOUD: DOWNLOAD TO THIS MACHINE
Last modified: yesterday 14:26:18 - OLDEST

LOCAL: SEND TO THE STEAM CLOUD
Last modified: today 14:06:06 - NEWEST

CANCEL - DO NOT COPY ANYTHING NOW
WARNING: You will have to choose one of the other two options above to start the application.

[stray elm]

Most likely, you want to do "Send to Steam Cloud", since this is on the old computer

[prisma hemlock]

do i do this with my game open in the new computer or should i close it first?

[stray elm]

Close it first

[prisma hemlock]

it worked, thank you for the help

[stray elm]

Sure thing!

[hollow trellis]

Hello! I got Hades as a gift from my friend but i am having a problem with launching.It also says that a program "broken" or doesnt contain needed components(its says this when i want to launch game from icon on desktop).I am on mac OS Sierra(10.12).

[prisma hemlock]

actually: it didn't. I'm still missing the run I did right after I did this one (i have run 54 open, and I was in 55 yesterday.) Is there anyway I can see if the ones in that steam cloud link that was sent here contains the right one?

[stray elm]

You can download the files from there directly

You can test them by renaming a .sav file to Profile4.sav, then copying it into your saved games folder

[stray elm]

Do you have the game on Steam or Epic?

And MacOS Sierra is just barely under the minimum specs, so the game may not be able to run at all

[prisma hemlock]

do i download just the .sav one or all of them? (like the v.sav)

[stray elm]

You only need the .sav files

The .v.sav is for the cross-save system, iirc

[prisma hemlock]

this is the file i got when i downloaded it, is the right one?

[stray elm]

You'll need to rename it, but yes

[prisma hemlock]

so i'll just rename it to Profile3.sav to get a new save folder with all the right data?

[stray elm]

I can't guarantee it has all the right data, but that will create a new save folder, yes

[prisma hemlock]

And i don't need to download the v.sav and the temp.savs, right?

[stray elm]

Yup

[prisma hemlock]

it didn't create a new save file

[stray elm]

Did you copy it into the saved games folder?

[prisma hemlock]

also the profile1.sav is being marked as if it were last modified march 8th 5 pm but it's still 3 p.m. here (and in my laptop clock)

[prisma hemlock]

yes

[stray elm]

Could you send me a screenshot of your saved games folder? Here or DM is fine

[stray elm]

And when you start up the game, you don't see the save slot 3?

[prisma hemlock]

no, i don't

[stray elm]

Oh wait—are you in the middle of run 54? Is that what's showing up?

[prisma hemlock]

yes, when i load the game it shows up only run 54 (and a test save slot i did like a week ago and never opened again), but yesterday i was playing run 55

[stray elm]

Is it in the middle of run 54, or in the House of Hades?

[prisma hemlock]

the profile1.sav file is also dated 3 hours in the future

[stray elm]

Yeah I'm pretty sure that's a steam bug, not sure how

[prisma hemlock]

in the middle of asphodel in run 54

[stray elm]

Okay. Unfortunately, I've got a meeting in a minute, so I'll need to head out.

One last thing to try, and then I can check back in after, is starting up the game, then renaming Profile1_temp.sav to Profile1_temp_old.sav, then opening the Play menu

[prisma hemlock]

it didn't work again, i still can't see the save 3 slot

[stray elm]

That part wouldn't've helped with seeing the 3rd slot, but it might've allowed you to see run 55 in the 1st slot

It's possible that the run may have been lost. If you'd like, you could zip up your save files from the old computer and send them to me, and I can see if I can find it

[prisma hemlock]

I think I found out why all these issues happened: My dad had all the games i have on my new computer run in a different hard drive that we have installed. (But I didn't know that til 5 minutes ago when he got home and I realised I was having this same issue with my other games, then he told me he'd done that this morning) So when I opened my game the Feb 18 file appeared because i had saved a game file backup in Feb 18, and that was the only Hades game the game could find in the hard drive it was now running. With the other games where I'd also lost save data I managed to recover all of it by simply moving the game files (e.g., I lost the progress I had made in the sims yesterday, but I managed to recover it by copying the Electronic Arts file into the hard drive, so now it's fine). Now that I've moved the saved games file into the hard drive I can see slot 3, but it's also not from my current run. I believe I can't find my most recent run because I've overwritten today trying to fix an issue I thought was with Hades itself

[stray elm]

Ah, yeah that could do it. I'm still happy to check the files from your old computer if you'd like though.

[prisma hemlock]

do you need just the profile .sav?

[stray elm]

And the .sav.bak

I won't be able to check right away, since I'm not at my computer, but I'll be able to within the next hour

[prisma hemlock]

Okay, thank you so much

can I DM you the files?

[stray elm]

Yup!

[idle swift]

Hi there

I bought Hades on the Nintendo Switch, i'm at 50 hours right now and having a blast

I was wondering though

If I started a second game for my friend but want to delete it permanently now, why does the game always brings it back

I have OCD and this bugs me so much

Thanks

[stray elm]

the game has a fail-safe against accidentally deleting save files. When you delete a save slot in-game, the save file itself isn't actually deleted--the slot is cleared temporarily. If you then start a new run in that slot, the old save is overriden.

On a PC, you would be able to manually delete the actual save file, but unfortunately those are not accessible on the Switch

[idle swift]

Ok thanks for the quick response :)

Do you think this will get fixed someday or theres few to no chance at all

[stray elm]

As far as I'm aware, this is functioning as intended, though I haven't specifically asked, so it's unlikely to be changed

[idle swift]

Ok, thanks anyway it is appreciated

[stray elm]

Sure thing! Sorry for the inconvenience. Best of luck

[static echo]

Is there a way to retrieve old saves?

My switch save file, that is a month old, just wrote over my cross save, so now my pc save has reverted back about a month.

[stray elm]

Yes--there are some steps towards the end of #h1-tech-fixes for recovering save progress. Let me know if you need any help with them

[static echo]

Thanks

[stray elm]

sure thing ^.^

[tender harbor]

Hello, i was there yesterday with my achievement issue ; just know I delete my profile and make a new one on second slot, then went to Asphodele, and, hurra, first achievement !

[stray elm]

Great! Sorry for the inconvenience, but I'm glad it worked out

[last herald]

is there a way to find how many Meg heart events have occured in the game's saves?

or does it just not track

[stray elm]

I don't know, sorry. I can ask tomorrow though, if you'd like?

[last herald]

if you'd like!

[jovial latch]

https://discordapp.com/channels/456889434672201729/520430049003044864/817610212269621288
quick ping of what i noticed a few days to make sure it's been noted

[stray elm]

Yup! Sorry for not getting back to you. Thanks for the report!

[smoky bear]

Oh btw, i switched hades to windowed setting instead of fullscreen and now when i launch the game the app is running but the screen is invisible, how do i fix this?

[faint jewel]

Try using this launch option (right-click on Hades in Library, in Properties section):

/FullScreen=true

You can also try going to Documents / Saved Games / Hades , then back up and delete Profile1.sjson.

[smoky bear]

It worked!! Thanks

[kindred shuttle]

I've been having an issue where my game sometimes closes mid-room and then when I re-open the game I am back at House of Hades instead of the beginning of the room I was in

It happened to me the other day. I was going through the surface rooms pre-Hades and not only did it close but when I reopened it was like the run never even happened

Even if I reopened the run some rooms before and it loaded fine

Which makes no sense to me tbh

[stray elm]

There are some steps towards the end of #h1-tech-fixes for recovering your save from mid-run. When you close the game by quitting, it tells the game to load your mid-run progress. When the game crashes, it doesn't get that message, and loads your main save.

Do you get any error messages when the game closes?

[kindred shuttle]

Nope, just the typical windows "Hades not responding" , then goes full white and closes

[stray elm]

Have you checked if your system meets the game's minimum specs?

[kindred shuttle]

It does as far as I remember

[stray elm]

are you on Mac or Windows?

[kindred shuttle]

Windows 10

[stray elm]

have you rebooted since the game started crashing?

[kindred shuttle]

I'll do it just in case

[spice radish]

EGS version can no longer be played offline after enabling Cloud Sync. If I try to play it from the Epic launcher when I'm offline, it gets stuck on "Syncing Cross-Save Data." It does this even if I disable Cloud Save, with no way to bypass it in game, but if I just launch Hades.exe from the x64 folder, it just loads my local save file.

[stray elm]

Is loading your local save not the same thing as playing offline?

[slim hearth]

Not a game breaking bug by any means but picking up a different weapon while charging a shield bull rush can crash your game

[stray elm]

What platform are you on?

[slim hearth]

I am on a mac

[stray elm]

alright--next time that happens, before starting the game back up, could you follow the steps at the end of #h1-tech-fixes about emailing [e-mail] some log files? That'll help them get the bug fixed

[slim hearth]

sounds good

[stray elm]

thanks ^.^

[frosty tiger]

Hi, I'm on a Mac and Have Hades for Steam. I have a PS4 Controller that is identified by the OS and Steam but, not by Hades...

It was working earlier today

[faint jewel]

Hi, maybe try turning off Steam Configuration.

Also, you could try setting the launch options /UseNativeGaInput=true /UseNativeGaInputNoControllers=false

· Right-click on Hades in your Steam Library and select 'Properties...'
· In the pop-up menu, look for the field with the heading 'LAUNCH OPTIONS'

If that doesn't work:
Try Disabling Steam Input , starting up the game, closing the game, then Re-Enabling Steam Input , as well as fully disconnecting and reconnecting your controller.

[cold epoch]

Hi, I play Hades on both Steam and Nintendo Switch.

I noticed that the aspects that load the cast in the attack (only tried Beowulf for now) don't work in the Switch version as intended.

While I can load gemstones in the attack while charging the attack, it doesn't seem to be possible when playing on the Switch.

Is it a bug or? And if it is, is this the place to report it?

[stray elm]

To expand on what Tiank said—you may need to go into the game's Properties and Disable Steam Input. You can also try the launch option /PS4Gamepad=true

[stray elm]

If you're on Windows, you can report it in-game with ! I'm not 100% sure which is intended, but I know it should be the same on both

[frosty tiger]

Disconecting my controller and reconnecting again worked

[stray elm]

Great!

[faint jewel]

The reason you're not able to do it on Switch is probably because it doesn't have the latest patch, as it takes some time to put updates on consoles. And the ability to load bloodstones while charging must've been added quite recently, as I don't remember being able to do that before.

[stray elm]

Hmm, I thought they were referring to loading as the attack is launching but before it hits, which has been a thing since Beo came out

[faint jewel]

Do you mean it was possible to load bloodstones while charging the attack, or it wasn't? I think it wasn't possible, but I'm not sure... Anyway, it can be done on PC while it can't on Switch, hence my assumption about different patches.

[stray elm]

Not while holding the attack button down, but while mid-rush

[cold epoch]

Alright, I'll report it there. Seems like the Switch Version has the problem but I guess we'll see. 😅

What I'm talking about is during holding the button, not when the attack is launched.

When was the latest patch in Switch, the cross-saves one in December?

[faint jewel]

Umm... there might've been one more after that but I'm not sure...

[sudden valley]

Hi there, I've been playing Hades for a few days now, it's pretty awesome, so thanks for that. I read through #h1-tech-fixes and believe the two issues I'm having are not quite listed, so here they are

1. controller is not recognized (i'm on Mac and using Steam with a generic Controller). Said controller is recognized by a controller mapper (Enjoyable), which binds to keyboard keys, which is how I've been playing, so it's something about how Steam/Hades interprets the input. I have disabled steam input, added the command line options, plug/unplug, to no avail

(1b: also, when using purely keyboard and no mouse, every time you enter/leave a room, the cursor reappear on screen, and thus rebecomes the target for cast etc, which is not ideal. not a big technical issue, but maybe worth mentioning)

2. When switching the OS audio after the game launches, Hades doesn't follow suit. More specifically, I play on my Mac with AirPods Pro. When they die (...), sound disappear from Hades when the OS reverts back to internal speaker

[rain cradle]

As soon as I know switch had two updates. One to fix issues and one bug after release (critical bug with saves corruption due of mirror of night) and then one with balance changes, the same as on PC.

It also added the cross saves.

[stray elm]

Have you tested with any other games? It may be a Steam issue and not a Hades issue.

For the audio, that is a known issue, though I'm not sure about a fix for it.

[sudden valley]

Thanks for the reply. Re #1 did some digging, turns out I had to configure "Desktop Configuration" for controllers in Steam general settings. My guess is that the OS does an animation from Steam to the game window via some window manager animation (macos "full screen spaces")

[ivory mist]

I found a bug where the game will highlight the cast version when you have the flare version on switch

[sudden valley]

Re #2: curious about it, is there a way for the game to connect specifically to whatever audio sink the OS is primarily sending audio to? Eg my browser does that automatlically

[stray elm]

Thanks for the report! I've seen this pop up a few times, I'll make sure it's passed along to the devs

[stray elm]

My personal guess is that the issue is that the game only checks for the audio device when it starts up, so if the audio device changes, the game doesn't have a way of knowing

[ivory mist]

It isnt a major issue but it is just a small thing i noticed

[stray elm]

Sure

[sudden valley]

that makes sense. maybe there's a way to subscribe to audio changes? I'm sure the OS has an api to listen to for such changes

[stray elm]

Probably, yeah. I'm not an engineer, so that's not something I've looked into myself ^.^

[sudden valley]

actually @stray elm , nevermind, it worked for a split second and now it doesn't anymore 😦

[stray elm]

what MacOS are you using?

[sudden valley]

catalina 10.15.7

[stray elm]

is it a wireless or wired controller?

[sudden valley]

wired!

[manic oak]

anyone know how do i fix this ?

[stray elm]

I'm assuming when you re-try, the same error pops up?

There are some steps in #h1-tech-fixes for save issues with Hades--the same steps should apply for Transistor as well.

[frosty tiger]

when i open hades it crashes my entire computer

[stray elm]

What kind of crash do you get?

[frosty tiger]

it lags the hell out of my comp and then i rush to restart the comp

[manic oak]

yeah i was able to solve it thanks anyway

[stray elm]

Have you checked if your computer meets the game's specs?

[manic oak]

i just had to turn this off

[stray elm]

yup, sounds about right

[frosty tiger]

it ran twice before

[stray elm]

That doesn't necessarily mean it meets the specs.

[jaunty solar]

hey all anyone here on pc that could answer a question about screen tearing? I am not having problems but i want to understand screen tearing within a game like this one.

i get over 300 fps with this game, i notice no screen tearing but am i still getting the tearing?

[dreamy geyser]

what monitor do you have?

assuming you have a properly setup VRR (Gsync/Freesync) monitor, screen tearing will happen if you let the game completely disengage Vsync, and render past the screen's max refresh rate

however, under current Gsync behavior (driver 461.09 or newer), if you set Vsync behavior in the control panel to default (use application settings) and enable vsync in the game, Gsync will automatically kick in triple buffer vsync if the game render past max refreshrate, so you will never encounter tearing

[jaunty solar]

i have gsync turned off

[dreamy geyser]

then you will tear, no doubt

[jaunty solar]

but my question is, is it noticeable really

[dreamy geyser]

however a lot of engines these days will try to minimize it by tearing at the very top/bottom of the screen

so you will be hard pressed to notice it in intense combat

[jaunty solar]

oh..........

[dreamy geyser]

tearing is also somewhat mitigated further by rendering at very high framerates

which 300+ is definitely in that range

[jaunty solar]

i got used to turning off v sync due to input lag

[dreamy geyser]

there is no need to do that with gsync

the whole point of gsync IS minimizing input lag introduced by traditional triple buffered vsync, and prevent tearing

[jaunty solar]

i do not have a gsync compatible monitor, only free sync

[dreamy geyser]

almost all freesync monitors work with a Nvidia GPU in Gsync mode

unless you've tried it and had problems with it

[jaunty solar]

i personally have not touched the settings or do not remember touching the settings

[dreamy geyser]

doesnt hurt to try

the absolute recommended settings for VRR, is capping your framerate slightly below your max framerate and enable VRR, this will ensure no tearing happens and you get the full benefit of gsync

[jaunty solar]

i know i mean i used to struggle with it a lot about a year ago but after my debacle my general consensus was to turn everything off

[dreamy geyser]

https://blurbusters.com/gsync/gsync101-input-lag-tests-and-settings/

follow this

[jaunty solar]

but maybe my monitor manages the sync wuth pressing the buttons

on the monitor itself

[dreamy geyser]

you need to enable it in the Nvidia control panel

on both AMD and Nvidia GPUs it's a driver level feature that you need to enable

[jaunty solar]

well if i check the box it says that this monitor is not g sync compatitable

but i can still leave the box checked

[dreamy geyser]

you can ignore that

most of the time

[jaunty solar]

so if it check the box it iss on

[dreamy geyser]

enable it, play around and see if you have issues

if not keep it on

[jaunty solar]

my thing is that i personally have not noticed any issues so you are saying that if that box is checked then most likely i have no issues

[dreamy geyser]

yep if you dont have issues, dont worry about it

[jaunty solar]

g sync is supposed to automatically fix the screen tearing issues

above the monitor refresh rate

?

what about fast sync

[dreamy geyser]

fast sync is not really relevant with VRR

with gsync on the GPU will always push the frame to the monitor the moment it's rendered

[jaunty solar]

gotcha i have been asking this question a lot and people have been giving me different answers

your answers however have been the best so far

[dreamy geyser]

what you need to do is simply enable gsync, and cap your framerate to 2-3 below your max to get the full benefit

[jaunty solar]

you definitely know what you are talking about

[dreamy geyser]

my monitor is 165Hz so I cap all games to 162

[jaunty solar]

and gotcha i mean i have not really capped any games

[dreamy geyser]

you can also do it in Nvidia control panel, if you dont want to install additional software

[jaunty solar]

gotcha yea i tried setting up msi afterburner and it came with that software but i couldnt figure out how to get msi afterburner to work lol

[jaunty solar]

ty for your help

[last herald]

Uhhhhh Zag

He was doing it for a while before I recorded

[last herald]

same bug as this from a long time ago

same assumed cause/same effects, couldn't dash or attack or interact or anything until it went away

did leave it open

also commenting on this, it happens when you gain a prometheus stone as well, on mac

I dont have pictures but Crystal beams appear underneath the back walls of the stadium in Elysium Champs fight

Over the floor, under the walls

I'm just spitting out every bug I've noticed

and @stray elm deserves a hug for being awesome and always helping

[sly bluff]

Im having some problems with steam link. I had the game running before i left the house and now that im out and connected via link the onscreen controller isnt interacting with the game

The mouse function works just fine but the issue is the control scheme ie: abxy and movement

[stray elm]

As in, your controller is not working at all?

And are you on Mac or Windows?

[feral tusk]

Hey, I'm having some really weird visual issues

I have almost 30 hours in the game, and have been loving it

but I launched the game today, and there is this visual bug in the first room, and then things look all warped in the later chambers

[stray elm]

Could you share some screenshots?

[feral tusk]

https://www.youtube.com/watch?v=UG4-jA7_0Vk

I took a quick video of it to show it off

The other chambers, the lighting goes back to normal, but the special's AOE animation doesn't show, and the room looks like a warped mirror

The game has been working great, I was just playing it last night

I went through another couple rooms to see if it gets any better, but it is seeming to get worse

[stray elm]

Are you on PC?

[feral tusk]

Yes

Do you think its a graphics card issue?

[stray elm]

Could you try verifying file integrity?

[feral tusk]

Sure, I'll give that a try

[feral tusk]

That fixed it! Thank you for the help!

I was worried that my graphics card had some issue...

[stray elm]

Sure thing! Glad it was a quick fix

[elfin escarp]

Hi, quick question. Yesterday (12th of march) I played on the Switch, and today I booted Hades on my PC (cross-saves enabled). The save data my PC save collected was from a day prior (11th of march). So I figured I had to shut down hades and then upload the save file still stuck on the switch. However, now the switch collected the data from my just-syncd steam save. Is it still possible to retrieve the save from my switch?

[stray elm]

Unfortunately, there isn't a way to directly access the save files on the Switch, so that day is most likely lost. Was it a lot of progress?

[elfin escarp]

No, I believe it's about 4-5 runs in total lost, so just a few hours.

I would like to to know if there is a way I can prevent this from happening in the future. I made sure I quit and saved my Switch game before booting Hades on Steam, what else can I do?

[stray elm]

Most likely, there was an issue when your PC tried to load in the save from the cloud. Have you recently updated Windows?

[elfin escarp]

Not that I know of. Thanks for the quick response btw, you guys are the best 🙂

[stray elm]

Sure thing!

If that's the case, I'd play through a couple rooms each on PC and Switch, to test that the cross save is working both ways. It's possible this was just a one-time glitch

[brittle aspen]

Hope your day was well, I was in the middle of an escape attempt just now and I encountered a rare bug/crash? Idk really but all was going well until at some point in elysium the game froze a glitchy sound game out and now my laptop has stopped responding all together. I tried to press F10 to report it from in game, I tried to force close the game, I tried opening task manager, I tried alt+tab but it seems that I have to unplug it for it to stop

I thought I might let you know

I can provide a picture of the frozen game as well (from my phone) but I don't think it will help much

[plain bison]

im coming here because i didnt see a bug report channel

my friend afk'd in the lobby for an hour and now its some weird corrupted hell

if anyone knows what this is please @ me here

[cinder niche]

I think the forces of Chaos became corrupted. xD

[faint jewel]

I'd try verifying game files integrity to make sure everything is alright there. Also, it might've been some Sort of memory issue (with emphasis on "might"), so make sure you close all unnecessary programs before playing Hades. I'd also make sure your graphic card drivers are up to date.

[faint jewel]

I'd try verifying the game files integrity, making sure the graphic card drivers are up to date and/or rebooting the PC. There are also some steps worth trying in hades-tech-fixes in "Performance issues" section.

[brittle aspen]

My drivers are alright I am now verifying the files as well but it's the first (and hopefully last time) this occured to me since 1.0 launch

Thanks for the tips

If it happens ever again I'll be sure to let you all know

[storm bough]

Not sure what's happening here, don't know how it was caused.

[stray elm]

could you try verifying file integrity?

[storm bough]

I restarted the game and it seems to be functioning normal.

[sweet dew]

Soooooooo, I just booted up Hades to test stuff, notably tabbed out and tabbed back in as well as turned on my controller, and I hit play and spawned in the weapons room. Makes sense. Then, a few seconds after I start moving, the game started playing the "Scourge of the Furies" bossfight music at full volume. I double checked, and my music was muted; I listen to various things as I play sometimes. Messing with the music bar only turned on the normal music. I closed and reopened the game, and it didn't seem to happen a second time.

It was weird, and it's fixed, but I wanted to make note of it.

[dense warren]

I keep running into an issue where my save won't save into the correct save slot (the first slot) and instead overwrites other saves in the other save slots, making me lose those saves. Has anyone run into this/knows of a fix? I've verified the files on Steam repeatedly.

[stray elm]

There are some things to try in #h1-tech-fixes for save issues—I believe those may also help with this

[dense warren]

I checked through that but didn't see anything too relevant (I don't have an antivirus software and don't have access blocked to the folder). Redirecting saves to a different folder could work but I want to use cross saves again once I can get this fixed.

[stray elm]

Alright. I've seen something similar to this before, though I'm not sure exactly where. I can check when I get on my computer in an hour or so, if that works for you?

One thing I can say is you should be able to use the steps at the end of #h1-tech-fixes to recover those overwritten save slots

[dense warren]

Yeah I've backed the saves up and keep restoring them when they get overwritten, so I've managed to avoid actually losing any progress. It's just annoying to have to keep doing it though.

[stray elm]

Definitely! I'll look into it once I'm on

[dense warren]

Thank you!

[stray elm]

Ah, okay. The other time I was thinking of wasn't the same thing, so I don't think it would apply here. Could you go ahead and follow the steps at the end of #h1-tech-fixes about emailing [e-mail] some log files? I'm not quite sure myself what would be causing this

Specifically, make sure to include a copy of the Hades.log file from after closing the game, since it overwrites when you start the game back up

[dense warren]

Will do - thanks!

[stray elm]

Sure thing! Best of luck

[misty gyro]

just suddenly had this happen

i believe it has happened before to me, this is the 2nd time in like a month (aka in my entire playtime)
restarting the game works, but just thought i'd report..?

[stray elm]

Have you tried either of the steps listed on that message?

[misty gyro]

um

i frankly usually thought it's not supposed to happen given the game runs smoothly and normally all the time

especially since just reloading the game fixes it

it's most likely just my laptop if it's not something that comes here often then, sorry

[stray elm]

No worries! I'd say it's worth updating your graphics driver though

[misty gyro]

i'm not entirely sure how to do that i've never really checked and mostly just blame it on my entire laptop being weak/bad/old

[stray elm]

When I get on my computer I can write up some steps (with pictures ^.^). It'll be pretty quick

[bold galleon]

Hi! I just wanted to know if the sprites of the Wretches are supposed to look like this?? Everything else looks crispy except the sprites of the enemies.

The only changes I made were as follows:

1. Playing an entire run in windowed screen at 1440x900.
2. Putting the game in full screen at 1920x1080 today before playing this run.

For good measure, I played a bit with windowed/full screen and toggled V-Sync. My graphic card is up to date.

[stray elm]

Could you try verifying file integrity? If that doesn't work, you can try the launch options /AutoDetectLowResAssets=false /UseLowResAssets=false

[bold galleon]

I'll clear the current room to save the run and I'll try verifying file integrity!

Alright, files have been validated!! I'm currently in Asphodel and sprites look perfect. Thank you!

[stray elm]

Sure thing!

[worthy bluff]

hey, this isn’t hades-specific but i need some game tech help. anyone available?

i accidentally deleted my game data file and can’t launch the game any more. i was trying to uninstall and reinstall the game so it stopped lagging as bad. i attempted to create a new file with the name of the previous one. i can’t find the file in the recycle bin or anything. i don’t know how to get the game to launch again. it just says “There should be ‘[Game Title]_Data’ folder next to the executable” and i have no clue what that means.

[stray elm]

If it's a Steam game, you can verify file integrity or reinstall as a starting point

[worthy bluff]

sadly it has an independent launcher not steam

[stray elm]

should still be able to try reinstalling, though you'll need to uninstall first

search for "uninstall" in the windows search bar, a settings window should come up

then search for the app

[worthy bluff]

i’ve done that and am waiting for it to reinstall and i’m just. really freaked that it might not work

[stray elm]

you can also try selecting "restore items" from the recycle bin

since that doesn't require you to find the specific ones

[worthy bluff]

thank you for responding - it installed!!!

[stray elm]

sure thing ^.^

[serene compass]

Is the achievement Death Dealer bugged? I can't seem to get it

[stray elm]

that's the Thanatos achievement, right? Have you gotten 15 kills, or 15 more kills than Thanatos?

[serene compass]

I got 16 kills :/

Yesterday I got 17 I think. I tried again today thinking it might work already but... no change

[stray elm]

and Thanatos got 7, which means you got 9 more, not 15 more

it's not 15 total

it's Thanatos' kills + 15

[serene compass]

Ohhhhhhhhhhhhhhh! My bad!

[stray elm]

no worries ^.^

[serene compass]

Thank you for clarying

[stray elm]

Sure thing! Best of luck

[kindred shuttle]

I don't know if this would be considered a bug but I was at the last boss fight, my game froze, then closed and when I opened it again I was back in the weapon selection area

As if the run didn't happen

[faint jewel]

I could be wrong, but it might've been a memory issue, so make sure you close all unnecessary programs when playing Hades. Also, you could verify game files integrity just to make sure everything is fine there, as well as rebooting Your PC. If it happens again, write a message here so we can have a closer look.

[kindred shuttle]

Ok, I'll tell you if it ever happens again

Thanks

[frank abyss]

Hello, I´ve tried to use Fraps check my fps in Hades, but it doesn´t work

is this a common/intended issue

[serene compass]

Steam has an FPS counter, you can use that instead if for FPS monitoring only 😄

[frank abyss]

thanks

[burnt coral]

Does anyone know if for cross saves you have to purchase the game on both, like, steam and switch (for instance)?

[stray elm]

You do need to purchase the game on both platforms to use the cross-save, yes

[burnt coral]

ok i thought so, thank you!!

[stray elm]

Sure thing ^.^

[plain pivot]

Hi. I'm not sure where to really ask this, but does anyone know how big the hades art book (that will come with the physical version) is?

[stray elm]

I'd reach out either on their contact page here (https://www.supergiantgames.com/contact/) or on Twitter. I don't know myself

[plain pivot]

Sounds good, thanks

[sterile haven]

hey gang. is anyone having an issue with the intro dialogue not playing?

the "Few Tales are told of Hades," etc etc

[stray elm]

As in, you're not seeing them at all, or the audio isn't working?

[sterile haven]

they aren't playing them, and the text zooms by

the "bwom" sound plays fwiw

[stray elm]

Them appearing is largely RNG-based, as far as I know

I don't quite follow, sorry--they are showing up, but aren't playing correctly?

[sterile haven]

they ARE showing up

but the text goes to the next dialogue super quickly

too fast to read, even

[stray elm]

What platform are you on?

[sterile haven]

pc

[stray elm]

Could you try verifying file integrity?

[sterile haven]

sure, gimme a sec 🙂

cheers, it worked

[stray elm]

sweet!

Happy to help ^.^

[quasi rampart]

Hello,

I have a question about cross saves. I'm trying to sync Switch to Epic Games, but after connecting it's not registering that I own the game on EGS. Please tell me I'm not required to purchase the game two times to enable Cross Saves? LOL

[faint jewel]

Yes you do. You need to have the game on both Switch and Epic/Steam.

[quasi rampart]

Wow, that's so ridiculous. These days even more popular free games can sync PC to Switch. Buy the game twice? What a joke! Pardon the rant but wow...

[misty gyro]

yeah because the games are free on both platforms..? so it's the same thing, you still need to own the games on both platforms..?

[quasi rampart]

Touche, I suppose... just feels silly to buy a game twice, but I guess like you said ownership is key. After thinking for a while, I can't think of a game you can BUY on one platform and play on another. I suppose I didn't think about it clearly enough. Sorry for that.

[misty gyro]

It's okay, we all have our moments ^^

[rain cradle]

if you want to move saves between switches then you could use Nintendo Cloud.

[tight isle]

Hello, I just started playing a couple days ago. Amazing game but unfortunately I'm getting consistent crashes every half hour or so. The most common one is DirectX Device Error: DXGI_ERROR_DEVICE_RESET. "Connection to your DirectX device was lost. Please ensure your drivers are up to date. If the problem persists, please try using the Vulkan executable instead."

I've gotten this same error using the Vulkan exe. Anyone have any experience with this? It's getting to be very frustrating.

Thanks

[stray elm]

Have you made sure your graphics drivers are fully up to date?

[tight isle]

Yes I actually updated my Nvidia drivers a day before my crashes started happening so I rolled them back to test but got crashes both ways

[stray elm]

have you tried running as admin?

[tight isle]

yes, went to where files are stored and ran the exe as admin

i've done some troubleshooting already but haven't been able to make any headway

[stray elm]

alright, hmm. Steam or Epic, and what version of Windows?

[tight isle]

Steam, Windows 10. I did just do a crapton of Windows updates before I started playing

not sure if that's related

I'm thinking it's a Hades specific error because of the language on the dialogue box that pops up after the crash about trying Vulcan instead

vs it being an issue with my system/computer

i've tried verifying & uninstall / reinstall

[stray elm]

did you try all 3 as admin?

[tight isle]

can you clarify please?

[stray elm]

there should be three folders (x64, x64vk, and x86), all of which have separate exes for the game (default, vulkan, and 32-bit, respectively)

[tight isle]

oh ok no I've only tried x64

[stray elm]

alright--I'd try the vulkan and 32-bit as well

[tight isle]

ok

we'll see what happens 🙂

[stray elm]

ye!

[tight isle]

Unfortunately this has not seemed to work. 😦

[stray elm]

alright--could you send me a screenshot of the crash popup? Here or DMs is fine

[tight isle]

man, maybe this IS my system and not the game - I just had my monitors all flash for a sec like they lost display connection

maybe that's causing the crash and it's not actually game related

[stray elm]

are you on a laptop or desktop?

[tight isle]

like something may be going on with my GPU

desktop

[stray elm]

have you tested any other games since this started?

[tight isle]

no that's going to be my next step

[stray elm]

sounds like a plan 👌

[marsh whale]

btw there's a stray Orpheus.csv in the Content/Maps folder which does nothing (the version of the file the game uses is in Content/Subtitles), consider removing it from the steam depots?
(not sure where to post this)

[stray elm]

probably ?

[marsh whale]

got nothing to do with being in-game tho lol

[stray elm]

easier for them to track the report though, so it'd be either that or their contact page

[solid current]

how do i get the csgo music without having steam????

[stray elm]

As far as I know, that is a Steam feature. I've only just recently become aware of it, so that may be incorrect

Yup, just checked. It's a Steam thing

[solid current]

DANG

[dusty walrus]

Hi all, i can't sync my epic's save on my Nintendo Switch... I try to rename my profile1.sav to profile2.sav, but now, i have 2 same save...

[stray elm]

Are you trying to sync from Epic to your Switch?

[dusty walrus]

Yes

[stray elm]

have you connected your switch to your epic account?

[dusty walrus]

yes, got this message

[stray elm]

alright--could you make sure your Switch time and date are synced?

[dusty walrus]

Well play it work now, thanks ! My time travel on animal crossing maked problems

[stray elm]

hahaha, sure thing ^.^

[obtuse torrent]

so, i believe either all of my saves or just my game in general is bugged into a constant state of hell mode, even on a fresh file with 0 heat. and its been giving me hell, quite literally. im not really sure what to do?

[stray elm]

What platform are you on?

[obtuse torrent]

steam

[stray elm]

Could you try verifying file integrity?

[light rover]

Ok so I don't know if it's the right place for that but I ordered a physical copie of Hades on Amazon yesterday. It was well-packed, brand new under plastic and all but when I opened it, there was no cartdrige inside ^^"

I don't know what I'm supposed to do, how I should prove this situation but maybe someone here can help ?

[stray elm]

Heyo--could you send a message to Supergiant through https://www.supergiantgames.com/contact/ ? They should be able to help you out

[faint jewel]

Or maybe try contacting Amazon - they should send you another one right away.

In cases like that it's always the best to contact the one you bought it from.

[light rover]

not sure they'd accept it since there is no game inside and I opened it, they might doubt me but I'll try

[faint jewel]

Describe the situation in details and it should be fine. The only problem there might be is the limited amount of copies, I'd say. My partner had a problem with a CD she ordered recently via Amazon as the box was damaged - looks like it was like that from the beginning or it might've been damaged through transport. They sent her another one with no problems. It's worth trying, but ofc it might depend on the person dealing with the problem and the situation is a bit different here, but hope it turns out ok!

[worn loom]

Sorry in advance for potentially already known issue. I've been having an issue recently where my game isn't starting correctly, tried most things from #h1-tech-fixes but it didn't work.
Issue started when i forgot the game running during a period of ~5 hours paused in a run. When i came back and tried to interact with anything the game crashed, and now it only starts as a transparent screen, before occasionally giving the "Hades.exe is not responding" message.
Is there anything i can do to fix this?

[faint jewel]

I'd start with rebooting the PC and reinstalling the game completely.

[worn loom]

already did that, but didn't work

[faint jewel]

Hmm, maybe try going to Documents / Saved Games / Hades , then backing up and deleting Profile1.sjson.

[worn loom]

i think i already did that as well, but i'll try it again in case i did it wrong

[misty gyro]

oh did you already do what rrt told you to do?

[worn loom]

i don't think i did, no

[misty gyro]

i think he told you to do the same thing-

deleting your save (and backing it up)

you asked for where it was but he didn't answer i guess

[worn loom]

still nothing

[faint jewel]

I think deleting that file only resets settings to default, but it's worth trying. It might be that the save was corrupted, that's why it's the same even after reinstalling the game...

[misty gyro]

i think his game crashes before he even loads up the save or the save select screen so would it really be affected by the save..?

[faint jewel]

Is that the case, @worn loom? What exactly happens now when you're trying to open the game?

[misty gyro]

and now it only starts as a transparent screen, before occasionally giving the "Hades.exe is not responding" message.

this is what i was referencing ^^"

[worn loom]

it opens an additional tab with the name hades, as it would usually, however it's just transparent and i can't interact with it

[faint jewel]

So you're not able to do anything after launching the game? Do you hear any audio? Can you send post a screenshot here (of what you get after launching the game)?

[worn loom]

So you're not able to do anything after launching the game?
correct
Do you hear any audio?
i don't, although i had audio turned off when that initially occurred
Can you send post a screenshot here (of what you get after launching the game)?
i could, but it'd just be a screenshot of discord lol

[faint jewel]

Right...

[worn loom]

this is the best i can do

[faint jewel]

Ok, you're on Windows, aren't you? Could you try pressing F10 after you launch Hades to bring up the reporting tool, then describe what's happening and send the report with some sort of way of contact to you so the devs can investigate the issue and get back to you.

[worn loom]

i guess i can try

although i don't think it'd work because the game window is just transparent

[faint jewel]

It might not, but let's try

[worn loom]

yeah nothing at all

[faint jewel]

Then send an e-mail to [e-mail]. Please include the following files:

1. For Windows users, your DxDiag: https://support.microsoft.com/en-us/help/4028644/windows-open-and-run-dxdiagexe
   For Mac users, your system information:
   Spotlight search > System Information > File > Save > report.spx

2. Your Hades.log located here:
   Windows: \Documents\Saved Games\Hades\Hades.log
   macOS: ~/Library/Application Support/Supergiant Games/Hades

[worn loom]

thanks, will do that

[faint jewel]

The fact that reinstalling the game didn't help makes me think it might be related to the game (and save) being stuck in mid-run for 5 hours, with save causing the issue somehow. I might be wrong ofc. However, I'd try backing up your entire saves folder and then deleting it completely and turning off cloud services on Epic/Steam (depending on where's your game at) and trying to run the game again... be cautious not to delete your save folder before you back it up to not loose your save data (I'm always anxious when I'm doing things like that...)

[worn loom]

i'm not entirely sure where my save folder is located

i'm going to assume it is the same one i deleted the .sjson file from earlier?

[faint jewel]

yes

[worn loom]

thanks, it works now. about sending an email, should i still do it?

[faint jewel]

Yes - it might be still good to know what caused it in the first place. So it works now, but you need to start new game, isn't it,? How much progress did you lost?

[signal lodge]

sorry because this question has nothing to do with the game itself, but is there a way to get the csgo music kit if you have your game bought in epic store?

[misty gyro]

i don't think there is afaik but wait for swan to finish typing

[stray elm]

Not that I know of. The kit is given out through Valve

[chilly ingot]

Hello! The Hades game was working perfectly with my Xbox controller (model 1914) until I installed Monster Hunter: World? Not sure what the issue was. I uninstalled it and the controller started working again. I then turned off steam input in uninstalled MH:W and now my controller no longer works? Any help would be appreciated!