h1-tech-support

[calm fox]

Sure

Ok so it should look like this?

[stray elm]

not quite--rename Profile2.sav.bak to Profile2.sav, and delete Profile2_temp
(if you close and reopen the game in between, it may interfere, which is why we're just closing and reopening the Play menu)

[stray elm]

yup, that looks good!

[calm fox]

Ok I'll give it a shot now

Ok! my game file is back!

Thank you so much!

[stray elm]

sweet! Make sure to play for a few minutes, then save and quit, so that the files stay correct

Happy to help ^.^

[calm fox]

Thanks!

[rocky coral]

Hey, I'm having a weird issue with textures disappearing? They were there earlier when I was playing, but now there's glitchy space-texture where stuff should be.

[dense rune]

I would recommend verifying the game files as the first thing to try

Instructions on how to do that can be found here if you need them https://discordapp.com/channels/456889434672201729/675070621075374090/790680343967432734

[rocky coral]

Thanks was just about to ask.

Ok, that didn't do it.

I'm seeing stuff like this.

[stray elm]

Ah, yup

Those are a part of the game's art style, not a glitch or bug

You'll see them just about everywhere, though they're easy to miss

[rocky coral]

But that stuff's showing up in hallways that used to have textures tho...

[stray elm]

Hmm. I'm about to hop off for a bit, but when I get back on I can load up Hades on my end and check, if you'd like? Or if someone else gets to it before me that also works

[rocky coral]

Either way's fine.

[gentle beacon]

I've seen that a couple times, though I usually thought it just had to do with like if you interacted more with ||chaos||

[rocky coral]

I have been down there a lot, but this is a recent thing. Started showing up this afternoon.

[lusty panther]

Hello. Not sure if this has already been brought up but For the last several runs, I haven’t come across a call ability but will get boons to enhance my call. Playing on a nintendo switch.

[stray elm]

Hello! Could you try to get a picture of that and share it here?

[rocky coral]

Have to go to bed now, but just wanted to say that I've seen that happen too. Playing on Steam on PC. Haven't seen it happen in a while though.

[stray elm]

Alright--if you ever see that bit about calls on PC, please report it in-game with

[stray elm]

Also--I just checked on my end, and it looks almost identical for me

[rocky coral]

Hmm...

I guess I'm being paranoid. Thanks for checking!

[stray elm]

Sure thing! And I appreciate you making sure ^.^

[rocky coral]

Yeah, with my luck some critical part of my pc would be dying, so I like to check.

[stray elm]

Fair enough Have a good one!

[rocky coral]

Will do! Hopefully sometime soon I'll get to the end!

[lusty panther]

Will do after work, thanks!

[dense rune]

Out of curiosity, what keepsake are you using on these runs?

[humble hawk]

I've lost my save progress and need help getting it back, changing the save file names isn't working

[stray elm]

Corrupted save or overwritten progress?

[humble hawk]

Corrupted save. Accidentally kicked the switch on my surge protector

[stray elm]

Alright. Profile 1?

[humble hawk]

Yeah

[stray elm]

Start up the game, then delete Profile1_temp.sav, then open the "Play" menu

That should fix it

[humble hawk]

it did not

[stray elm]

Hmm. Could you send a screenshot (here or DM) of your saves folder?

[humble hawk]

i might have messed up the files

[stray elm]

Ah, a little bit, yeah, but easily fixed. (Without closing the game) Delete Profile1.sav, then rename Profile1 (2).sav to Profile1.sav, then close and open the "Play" menu

[humble hawk]

ah, yes, that worked, thank you. i had a really good build going

[stray elm]

Sure thing! Good luck

[crude acorn]

they should be removed, they are removed automatically when the saves are working actually

[stray elm]

Thanks!

[crude acorn]

actually, when things are working properly, the game is save to that file and then renamed to Profile1.sav

but, those files being 0 bytes in size means it's not working how it should, of course 😄

[stray elm]

Ye Good to know!

[lusty panther]

Haven't really been sticking to any particular one. Mainly the one I got from skelly since I keep dying a lot 😬

[humble ice]

Hi ya! Quick question regarding Epic cloud saves. I updated Hades on a second system (windows 10 laptop), and activated the cloud saves. I wasn't prompted though to sync from my main system (W10 desktop), so when I went back to my main system, my saves with 130 hours of gameplay were gone. Is there any way to retrieve them?

[crude acorn]

you should have .bak files present on the main PC (e.g. Profile1.sav.bak). You can rename that file to Profile1.sav, delete Profile1_Temp.sav and you should have your progress. There are multiple backup files, with extensions such as .bak1, .bak2, .bak3, you can try any of those

[stray elm]

Step by step instructions are towards the end of #h1-tech-fixes as well ^.^

[plain aspen]

hi why my hades run smoothly in vulkan but not in directx?

in directx i got fps drop/less

[stray elm]

DirectX and Vulkan are designed to work better for different systems, so if Vulkan works well, that's fine

[plain aspen]

bruh ok

[warm moat]

https://cdn.discordapp.com/attachments/468602165741748224/793743340855361536/unknown.png

i dont know where to talk about these funny clipping columns or if they will even fix things like this, and surely someone has already noticed them... but in case this is a concern...

[balmy perch]

@warm moat Push F10 in-game to report bugs

[stray elm]

That'll be easier for the devs to investigate

[warm moat]

oh lol i assumed that wasnt a big enough concern to warrant that lol. ok will do thank you

[stray elm]

A bug is a bug

[balmy perch]

I imagine the in-game report function wlil log things like the Seed, Room and your exact coordinates.

[stray elm]

It sends in a screenshot and your save/system data—don't know about the exact coordinates, but positions are pretty easy to replicate if need be

[warm moat]

it literally always looks like that in my game and with these columns so i assumed it was really obvious...

[frosty tiger]

im playing it on linux, and it works out of the box 👍

[stray elm]

(there are also a couple fixes for Proton users in #h1-tech-fixes that may help if people need)

[frosty tiger]

btw thanks developer 😁

i used to doubt switching over to linux cause im afraid hades will not work

👍

[stray elm]

(not a dev, though I'm sure they'll see and appreciate the thanks )

[frosty tiger]

😅

[stray elm]

No worries hahaha, you're far from the first to think that ^.^

I'm glad it's working well for you!

[crude acorn]

also, if something doesn't work on Proton it can usually be found (along with a possible workaround) on protondb https://www.protondb.com/app/1145360

[humble ice]

@crude acorn @stray elm you have no idea how happy you made me. Thank you so much 😁😁

[stray elm]

Happy to help! Best of luck

[round kernel]

Any news on the fix for cross save on switch?
I Still can't transfer my save from EGS to my switch version.

[stray elm]

Could you make sure your Switch date and time are synced with the actual date and time?

That's been an issue for a few people

[round kernel]

I'll try thanks for the tip

OMG it worked!! my tire wasn't right.
Tank you so much!

*time

[stray elm]

Sweet! Happy to help

[near crag]

hi I'm new and i ran into a problem, i have hades on pc and i downloaded it recently and ever since i started playing and then finish, the game wouldn't save, i choose the first save slot every time and i just loose all my weapons and progress, i would really appreciate if anyone would have helped

[stray elm]

Hello! There's a known issue with Windows Controlled Folder Access (and some antivirus software). You likely need to whitelist Hades

[near crag]

ok i will try it now, thanks

[hollow pine]

I fixed the crossaves

I just had to launch it from steam

[stray elm]

Glad it worked out!

[willow badge]

ah, beautiful, just lost a few hours of progress

[stray elm]

What happened?

[willow badge]

auto save didn't auto save, apparently

[stray elm]

Could you be a bit more specific? I may have something different to help you depending on what happened

[willow badge]

I'm testing a little bit

[stray elm]

Are you just starting out?

[willow badge]

yeah I guess, lost my first few kills on meg

[stray elm]

Did something happen, or just loaded up and saves missing?

[willow badge]

it seems autosave flat out does nothing on my system

I need to save manually

wait, can I even?

[stray elm]

When you say autosave, what are you referring to specifically? The game autosaves between rooms, but doesn't load that autosave unless you save and quit

[willow badge]

I played a few hours today, closed the game, loaded up where I left yesterday evening

no other files are present in the saved games folder that I checked in the #h1-tech-support channel

[stray elm]

Alright. You'll need to whitelist Hades with Windows Controlled Folder Access and/or any antivirus software you have

[willow badge]

thanks

[umbral delta]

Hello, I cannot get the game to run at all. I encounter a black screen and then crash after no response. I've completed all the technical support steps already, I've included my DXDiag file in this

this is my hades.log file

[stray elm]

Hello! Could you run me through what you've already tried real quick? And what type of "not running" is it? (Such as black screen, crashes right away, doesn't open, etc.)

[umbral delta]

Black screen upon start up, then the game goes into "not responding", which I allowed it to do for a while before forcing the game closed. I have tried turning off the overlay, running the game and steam as an administrator, resintalling the the Visual C++ redistributable, unplugging all my non-essential USBs, turning off my antivirus completely, editing the launch options one at a time using the lines provided in the technical support post, restarting the PC, re-downloading drivers

[stray elm]

Alright. Did you try with all of the launch options together? (Just to make sure)

[umbral delta]

yes I did

[stray elm]

And could you try this—go into Documents / Saved Games / Hades and see if you have a file named Profile1.sjson ? If you do, delete it and try starting up again

[umbral delta]

I do not have that file

[stray elm]

(or that one, now that I fixed the typo?)

[umbral delta]

I don't have any profile1 files, only active profile and activeprofile.bak

[stray elm]

Alright—I'm on my phone right now so I can't check the log file, but I'll be on my computer pretty soon and I'll take a look then!

[umbral delta]

okay, thank you I appreciate it

[harsh patio]

I booted up the game on switch and told it to select my PC save, Which it did, than I quit and reloaded and it had my switch save, and that file has backed up over my pc save on both games. How do I reverse this?

[stray elm]

There are steps towards the end of #h1-tech-fixes to recover your overwritten progress

[wary fox]

sorry if rulebreak - partner just got her first win, it seems to have hard-locked on the || sunrise||. Music is still playing, any idea how to get out of jail or are we stuck?

just don't want her to lose the win if she can't talk to ||Persephone||

[boreal helm]

hello! i have started playing hades early in december and always have enjoyed the game. but starting last week, it keeps crashing and causing BSOD on my pc. i have followed all the steps in the FAQ and doing some troubleshoots but can't figure out why.

[stray elm]

Probably stuck, but you can pretty easily get back. Force close the game, then start it back up. Before opening the "Play" menu, go into Documents / Saved Games / Hades , then rename Profile1.sav to Profile1_old.sav and Profile1_temp.sav to Profile1.sav . Once you've done that, open the "Play" menu and she should load into || Greece ||

[stray elm]

What BSOD message are you getting, if it's consistent?

[boreal helm]

it's not consistent. but most of the it's either kernel_security_check_failure and kmode_exception_not_handled

*most of the time

[stray elm]

Have you tried reinstalling?

[boreal helm]

me thinks it could be a hardware issue or coz of the recent windows update. but i'm not really a tech person. and i'm just asking around. other games that i play don't crash. mostly i've been playing hades for a month now. it's only been happening last week until now.

[stray elm]

Those look like file corruption errors, from a quick search, so reinstalling may help

[boreal helm]

i have reformatted my windows actually 2x already.

reinstalling hades?

[stray elm]

Yeah

[wary fox]

This solved it - you're a hero, Swan. Thank you!

[boreal helm]

okay. i will try. thank you so much!

will keep you posted.

[stray elm]

Awesome! Good luck!

And hope it goes well, xp!

[boreal helm]

i'm just a bit frustrated coz i definitely love the game and it keeps crashing. 😦

[stray elm]

Totally understand

[boreal helm]

thanks for the nectar, @stray elm

[stray elm]

Could you try pasting this file into that folder, then starting up again?

[umbral delta]

just in the hades folder in savedgames?

[stray elm]

yup

[umbral delta]

Okay, I got the game to begin load,ing, I have a red laurel frond filling up across my screen

[stray elm]

that's promising!

[umbral delta]

The game has loaded! thank you so much

[stray elm]

Sweet!

When you start playing, try saving and quitting before you get too far in

there's a chance the game isn't going to save properly, and we'll need to poke it to get that to work as well

[umbral delta]

okay I got somewhere in teh game

saved, exited, and was able to load the save

[stray elm]

Awesome!

Have fun

[boreal helm]

@stray elm , just a really quick question. at some point, i also got a directx-something popup after the game crashed. what does it mean and what is a possible workaround? i'm currently reinstalling the game as of this writing.

[stray elm]

Steam or Epic?

[boreal helm]

Steam

[stray elm]

When you launch through Steam, you should be given 3 options (DirectX, Vulkan, and 32-bit). If you're getting DirectX errors, try the Vulkan version

[boreal helm]

Yeah. I followed the steps from the Hades - Steam FAQ. And i mostly play the Vulkan version but still crashes from time to time. Anyway, we'll see how things go after the reinstallation. Again, thank you so much for your time. I gotta go wash the dishes first otherwise the wife won't allow me to play. LOL. Playing my own Hades game irl.

[stray elm]

Sure thing! Best of luck

[graceful urchin]

Hi, I'm having a problem with my game, I can't connect in the cloud to recover my last hours played. Every time I start the game and try to load the last save the connection to the cloud fails, I lost 3~4 houers :v
Someone can help ?

[stray elm]

What platform are you playing on?

[graceful urchin]

PC

[stray elm]

Steam or Epic?

[graceful urchin]

Epic

[stray elm]

Are you getting a cloud connection error popup, or is it just not working?

And are you just starting out, or is this a new issue?

[graceful urchin]

when I open the game and click in play show a popup tring to sincronize my game with the cloud, and he fail

[stray elm]

Alright--do you have any antivirus software installed? You may need to whitelist Hades and/or the Documents / Saved Games / Hades folder (which contains your save files).
If you don't have a specific antivirus, you'll want to check Windows Defender and Windows Controlled Folder Access

[warped path]

Yeah sorry for late response haha

[stray elm]

No worries Glad it worked out!

[graceful urchin]

So, I don't have any antvirus, I went to the folder u sayed and the last date of the change is 15/12, and I played after that

I does some lives of the game, I go check the date I played last time

[stray elm]

Alright--then yeah, you'll want to whitelist Hades with Windows Controlled Folder Access

[graceful urchin]

Can I send a printscreen here ?

[stray elm]

sure!

[graceful urchin]

This is the messege shows when I try to load the game

[stray elm]

Okay. It's possible that the sync is failing because CFA is blocking Hades from updating your saves, though if it persists after you whitelist Hades, might need to try something else

While you're doing that, could you send me your Hades.log file from Documents / Saved Games / Hades ? (It might just show up as a text file called "Hades")

[graceful urchin]

I send the file here ?

[stray elm]

Or DM to me, either is fine

[graceful urchin]

So, I put the game in the withe liste on windows defender, and he work, he conected to the cloud, but i don't have my save anymore :v
I think becouse i conected and started the game

[stray elm]

Possibly--you may still be able to recover at least some of it using the steps towards the end of #h1-tech-fixes

[queen mirage]

I play on switch, and since a few days back the game has started jittering out of nowhere. Every time the camera moves, it's like zagreus starts vibrating a little bit. it's enough to make me unable to focus on the screen, and give me a headache really quickly. It did it on startup, I'm still in the house of hades. I put the game aside for a few days hoping for an update but it's still there.
Restarting the game or the console does nothing, turning off screen shake does nothing, it also does it when undocked. Any help welcome. :(

[graceful urchin]

I will try thanks :3

[stray elm]

Currently, the only potential fix I can suggest is reinstalling the game, sorry. If you could also get a video of the jittering happening (a short video is fine, no need to give yourself a headache over it ), that would be super helpful!

[queen mirage]

You can reinstall a game without deleting the save data, right? I'll try. I think the video capture on switch doesn't actually capture the jitter that well but I'll give it a go.

[stray elm]

Yup! And you could also try recording with another device, if that works better

[quasi dome]

I was able to transfer my epic saves to switch, but I don't seem to be able to get my switch saves back onto epic

and now in the process of trying to fix it, my older epic save has overwritten my switch save

hmm. not ideal

[white kindle]

@stray elm I was able to recover my save file from the link you provided, and then was able to sync it to the switch. Thank you so much for your help!

[stray elm]

Sweet! Happy to help!

[stray elm]

Dang, sorry to hear that--if you lost more progress than you'd like to go through again, the devs have put together some pre-made saves that I can help you with, to get you closer to where you were

[queen mirage]

Reinstall didn't work 😔 I recorded the screen with my phone at 60fps and it catches it a little bit, but not nearly as much as you can see irl. You can see the screen "hangs" a little bit, anyway. Hope a drive link is OK? I don't have nitro. https://photos.app.goo.gl/1bVFmGhU3tXAkHHx9

[quasi dome]

nah it's alright, I only lost a handful of runs. But there's definitely some wonky stuff going on with cloud saves between switch and epic

[stray elm]

Yeah, I can make out a bit of the jitter. Thanks for the report! Could you also email that to [e-mail] ? That'll be easier to track than a discord message

Sorry that it's being all wonky

[queen mirage]

I will, but probably tomorrow! Gonna start up another game for the night haha. Thanks for now!

[stray elm]

Sure thing ^.^ Good luck!

[near crag]

hi again, sorry with the late reply i had some stuff to do, anyway, i tried it and it didnt work, maybe i didnt whitelisted it properly because i dont know how to but either way its not working and i hope you can help me again

[stray elm]

No worries! If you follow the steps in this image, then click on "Allow an app through Controlled folder access"

then follow this

[pseudo tangle]

Hello! I love the game, however I have a small bug/issue that keeps crashing my game, but only when the game is started after waking the computer up from hibernation (works flawlessly after a fresh restart/boot). The crash is a freeze with the windows loading wheel that can only be fixed by force closing the game. It seems to me like the crashes are happening at auto save moments, usually when first entering/leaving a room or right as the final enemy dies. I've gone through the faq and so far I have updated my graphics drivers, reinstalled chipset drivers, checked game files then reinstalled the game, but nothing seems to fix the issue. I am running current versions of Windows, Steam and Hades. Any ideas what might be causing this? I'll attach my DxDiag and Hades log

[stray elm]

Do you use a cloud backup service such as OneDrive?

[pseudo tangle]

I do

[stray elm]

could you check your OneDrive settings and make sure "Files On-Demand" is not checked?

[pseudo tangle]

sure one sec

I looked and it was checked, but now it is not

[stray elm]

alright--it'll probably take a bit to pull those files back in from the cloud, but once that is done the freezing will hopefully stop

[pseudo tangle]

cool thanks! I'll try it out

[stray elm]

Sure thing ^.^ Best of luck!

[formal umbra]

Not tech support per se, but possibly a bug? Can't report on console, sorry for picture instead of screenshot.
I can't select the last song on the list. I guess some issue with having unlocked only the last song and no other songs makes the movement on the list for consoles not work.

[stray elm]

Thanks for the report!

[formal umbra]

Ok, I'm a dummy. It works moving diagonally towards either side, but up and down feels more intuitive for menus.

[stray elm]

Ooh, okay, good to know!

[random prairie]

So, i don't know, but I think this is a bug? A little one, but still... Is the second time that happens to me, and it looks weird. The boons description bars are overlapping the run information.

[stray elm]

Ah, yeah, that's not so much a bug as a side effect of how the boons menu works, unfortunately

As you get more boons, the menu widens to accommodate them, which shifts the info panel to the side as well

[random prairie]

Oh, i get it now! Thanks so much!

[stray elm]

Sure thing ^.^

Nice run, by the way!

[random prairie]

Thx!

[pearl merlin]

im getting a weird issue where my game is capped at 30 FPS for no reason whatsoever

the only thing i could find was it being caused by GPU scaling

but i cannot turn off GPU scaling because the edges of my screen get cut off

ive tried every setting, including radeon setttings

the only thing that fixes it is disabling GPU scaling, but doing so makes the game unplayable

[sly echo]

hey guys sooo does anyone know anything about reverting saves? i connected my pc cloud saves to my switch and played a few rounds. i closed the game and tried to play later, but my steam saves were gone and it was only my switch stuff. i reconnected my steam and it loaded my switch save again. just went to my steam to make sure and the switch saves have saved over my main game :/

[stray elm]

There are steps towards the end of #h1-tech-fixes for save recovery

[stray elm]

Have you checked toggling vsync and/or gsync?

[sly echo]

yeah i ended up trying it but it just gave me a save with 1 run and no darkness

[stray elm]

just a sec, lemme type up the fix for that

• Start up the game
• go into the saved games folder
• delete ProfileX_temp.sav (where X is the profile you're trying to recover)
• open the "Play" menu in-game

[sly echo]

youre a life saver, @stray elm

[stray elm]

Sweet! Glad that it worked

[pearl merlin]

@stray elm tried v sync on and off

[stray elm]

Alright--I'm not sure what would be causing that, so could you follow the steps at the end of #h1-tech-fixes about emailing [e-mail] ?

[pearl merlin]

i will

[dusky mulch]

heyo can someone help me out? when I try to launch hades from the directx version or the 32-bit version, I just get the first time setup, then it doesn't do anything. when I go to my hades folder and click on the .exe, it says I need d3dcompiler_47.dll (I tried the solution in #h1-tech-fixes but I just get an error saying I need digitally signed drivers whenever I launch it so it doesn't seem to fix the issue)

[stray elm]

What happens if you use the Vulkan version?

[dusky mulch]

my graphics card is pretty old so I just get told to use either the directx or 32 bit version

[stray elm]

Have you checked if your graphics driver is up to date?

[dusky mulch]

Yeah it should be

[stray elm]

what graphics card do you have?

[dusky mulch]

It's a radeon hd 6870

[stray elm]

Could you give the Vulkan version a try? Or is it not even an option?

[dusky mulch]

Okay so the Vulkan version actually launches the game right, and then it just says "Vulkan initialisation failed. Unable to use Vulkan. Please launch using the DirectX executable instead"

[stray elm]

well that's rather convincing

have you rebooted since downloading the d3dcompiler?

[dusky mulch]

The program linked in #h1-tech-fixes was just telling me that I need digitially signed drivers blalbalba so I decided to download it from elsewhere, which I did just now, so I haven't actually rebooted my pc

I'll do that now though and see if it helps

mm same error even though I technically installed it

[stray elm]

it's possible that it wasn't installed correctly--what was the issue with the link in #h1-tech-fixes ? (as in, could you show me the error message, if there was one)

[dusky mulch]

yeah give me a second

^^

going to try running the scan and all again just incase it fixes something

[stray elm]

Alright. I'm going to need to dip out for a bit, but I'll check back in later (a couple hours, probably) and see if I can help (if you still need it)

[dusky mulch]

sure

ty for the help

[stray elm]

Sure thing! Best of luck

[dusky mulch]

definitely not about to pay for something to fix a dll file oooof

[stray elm]

yeah that's fair

[dusky mulch]

I'm starting to suspect it could be something with my OS which would be a sticky one since I don't have an usb to get another OS from

[stray elm]

the link in #h1-tech-fixes mentions some scans you can run from command prompt?

if you scroll down a bit

[dusky mulch]

YOOOO

I fixed it

[stray elm]

oh?!

[dusky mulch]

Yeah so turns out it was a pretty easy fix

I have been launching the .exe from the x84 or whatever folder rather than the x64

all of a sudden the game launched

[stray elm]

xD

well, glad it was that easy!

[dusky mulch]

well thanks for the help

[stray elm]

Sure thing Best of luck!

[crude hedge]

huh this is weird- I reported a bug with F10 just a bit earlier, but now the bug isn't happening anymore (Cold Embrace causing blood stones to not be able to be picked up for a long time). Not sure what's the cause of the bug then if not the boon itself.

[stray elm]

did you maybe have a bane from Chaos?

[crude hedge]

ahhhh you're right - I did have that casting one - my bad for that.

sorry about that

[stray elm]

no worries ^.^

[sterile thistle]

hi! this is not a technical issue but a typo, couldn't find a more appropriate channel for it

"worshiped" should be "worshipped"

[stray elm]

worshiped is a valid spelling

[jovial oracle]

Pretty sure worshiped is also correct.

[sterile thistle]

depends on whether the language in the game adheres to british or american spelling (I'm not sure, personally)

"worshipped" is the british variant, as it turns out

[stray elm]

makes sense, Americans tended to cut out unneeded double letters like that

[finite edge]

hey can anyone help with a controller problem? im having an issue with the game not detecting my ds4 controller, ive restarted my pc a few times and still have this problem. i have hades on epic games if thats relevant, ive tried google but the vast majority of solutions involve steams settings

[stray elm]

There are a couple launch options you can try, listed in #h1-tech-fixes . I also think I recall someone else mentioning something similar recently, so I can search through for that

[finite edge]

ok thanks ill have a search there

i tried adding all 3 command line arguments if thats what you meant but the ds4 still isnt detected by the game, i installed 'ds4windows' in an attempt to fix it but that didnt do anything either

[stray elm]

/UseNativeGaInput=true /UseNativeGaInputNoControllers=false
these two?

and do you have any other controllers connected?

[finite edge]

yes i pasted those 2 in and nothing changed. i only have my mouse, keyboard and the one controller plugged in

[stray elm]

Have you tested it with any other games?

[finite edge]

shoulda done that earlier lol, ill do that now and get back to u

[stray elm]

Sounds good

[finite edge]

ok so it worked with other games however i found a solution. i think the problem is with epic games having barely any configurable settings whatsoever, anyway i fixed it by enabling controller support from steams settings after adding it as a non-steam-game to my library

[stray elm]

sounds good!

[finite edge]

thanks for helping out so quickly 🙂

[stray elm]

Sure thing!

[lilac silo]

i had a switch run freeze near the end of the run and had to force quit - started back in skelly’s room when i opened it again! is there any way to get back my save?

threw out more hunting blades than the switch could handle 🥲

[rough slate]

Hello, I'm playing the Steam version with an xbox 360 controller and I've noticed that almost all the menus in the game are ignoring my controller's deadzone settings, so that navigating them is really annoying as the slightest touch of the control stick will move the selected option/item/whatever. While the deadzone adjustment works fine in gameplay, the title screen, and in the actual control options menu itself, for every other menu in the game it seems to ignore it. Is there a fix for it? In the meantime I've just been using the dpad instead

[stray elm]

Unfortunately, there isn't currently a way to recover lost progress on the Switch that I know of, sorry

[stray elm]

Where are you adjusting the deadzone settings?

[lilac silo]

sokay, thanks for the quick response!

[stray elm]

Best of luck on your run!

[rough slate]

There is a slider in the controls menu

[stray elm]

Alright--are you using Steam's Big Picture Mode?

[rough slate]

No. It's definitely not an issue with the controller or anything--like I said, it works fine during gameplay and in that particular menu, but it appears the other menus don't account for deadzone at all. It's apparent because I can tilt the analog stick a good bit before it moves to select another option in that menu, but as soon as I back out to the previous one, the slightest touch is registered

[stray elm]

Alright--you could try setting the launch options /UseNativeGaInput=true /UseNativeGaInputNoControllers=false and see if that helps. If it doesn't, could you report that in-game with ?

[rough slate]

Sure, I'll give it a try 👍

[gentle beacon]

Hey I just wanted to report something that I saw, I don't have any screen cap of it, but what I think happened is that I was in the end animation of the special for fist, when I killed the last enemy, and I was frozen in that animation of Zagreus landing on the ground for a couple seconds and it didn't go away until I used my dash. I want to just state that I was not moving while it was frozen in the animation. Everything else seemed fine like it wasn't lag or the game freezing as everything else was fine.

[stray elm]

Thanks for reporting! That one's been around for a bit, though I wasn't sure if it was still happening

[twilit hollow]

Not a bug (maybe) but I keep having the issue not being able to give amber or ambrosia to NPCs of after talking to those with textboxes over their heads

[severe mist]

Hello, I'm sorry to bother, but i'm unable to launch the game. I'm trying to play the Steam version, no controllers or anything. At first after intalling, I tried to launch it via Vulkan, but it froze on the loading screen. After closing it an relaunching, it's just a black screen. Trying 32 bit and default launch options makes a DirectX 0xfff error appear. I read the Troubleshooting guide on steam, and updated my vc and amd drivers. After rebooting, I launched on Vulkan and the game worked fine, I changed the resolution, and closed the game to reopen it, just to make sure everything worked fine, but after launching, an amd pop up appears, telling me the waiting time for the driver expired and asking me to make a report. After that, the game keeps on a black screen, and the 32 bit and default launch still give me a 0xff error. I checked the requierements on steam, and i'm sure i can run the game just fine. Just to make sure, I have an Intel i7-4800MQ, 8 gb of RAM, and an AMD Radeon HD 8790M.

(Ah, also, Tried running the game on admin, and used the recommended launch options on the tech support page on steam. )
Hope someone can help me try to fix this, thank you.

[stray elm]

If you launch again on Vulkan, what happens?

[severe mist]

It goes into fullscreen, and then the AMD bug report pops up. After going into the game again with alt+tab it's just a black screen. I somehow even triggered the bug report tool once, waiting to see if it loaded after that.

no sound or anything

[stray elm]

what launch options have you tried?

[severe mist]

The AMD pop up happens after like 5 or 10 seconds, and, well, no other game or thing gives me that type of error. So i was kinda scared.

[severe mist]

/UseNativeGaInput=true and /UseNativeGaInputNoControllers=false

[stray elm]

could you try adding /UseSwapEffectDiscard=true
and then /UseAnalytics=false if that doesn't help? (with a space in between each option)

[severe mist]

Sure thing, let me try.

[severe mist]

Same thing in both tries 😦

[stray elm]

Alright. I'm not sure what's happening, sorry. Could you follow the steps at the end of #h1-tech-fixes about emailing [e-mail] ? Hopefully one of the devs will be able to figure out what the issue is

[severe mist]

Sure! Thank you for your help & time either way.

[stray elm]

Sure thing! Best of luck

[steady tiger]

Hi so I actived the cross saves feature on my switch, updated the game on Epic, changed the file name to profile2 opened the game on switch and my switch data was overwritten with another copy of my pc save data

[stray elm]

I'm sorry to hear that. At the moment, there isn't a way to restore a Switch save. However, the devs have put together some pre-made save files to help people get back to where they were, which I can help you with

[steady tiger]

Okay, but I don't quite remember how far I had gotten

[stray elm]

Doesn't have to be exact--do you remember around how many runs, and roughly how many escapes?

[steady tiger]

No escapes
I wanna say 30 with a run that ended before beating the last boss

[stray elm]

Do you mind if I DM you?

[steady tiger]

Sure

[near crag]

OH MY GOD IT FINALLY WORKS, YOURE A FREAKING GENIUS, THANK YOU SO MUCH

[ashen valley]

Is there a way to choose an audio device in the mac version? The only other way I can change is to kill the game, reconnect my bt headphones, then relaunch...

[pseudo tangle]

Hi I reached out yesterday for help with an issue where the game freezes and becomes unresponsive on leaving/entering a room or right as the last enemy dies in a room. I was told to check and make sure that OneDrive didn't have files on demand active, but that didn't have any effect. Originally the freezes were only happening after launching the game after waking my computer from hibernation, but now it's happening all the time, 😞

[pale oar]

so i play on the switch lite and my left joystick is glitchy, is there controller support for the switch?

bc i have an xbox controller and the bluetooth adaptor so if hades would work with those that would be awesome

[pseudo tangle]

Adding on to my previous message, I played with the save files using the instruction in the faq with no positive results. I started a new game to see if the issue was just with a corrupted save, but the new game has the same freezing issue.

Here's my most recent .log if that helps at all

[edgy kindle]

report bug today

[dense scroll]

I'm still dealing with freezing isues. I've added all of the launch optins from the tech fixes menu. I start steam as administrator. I've downloaded C++. I've tried all of the other fixes

I've turned off my anti-virus

I genuinely don't know what is causing these freezes anymore

I've verfied the cache like 15 times now and reinstalled twice now

It was working fine yesterday for 2 hours!

[stray elm]

Heyo! Could you make sure there's space on your OneDrive?

And while I know it's not ideal, could you try playing with OneDrive off? It's possible that OD isn't the issue, and that'll tell us for sure

[stray elm]

I believe even on the Windows version we need to relaunch, though I haven't tried in a while so I would need to test to be certain

[stray elm]

I don't know, actually, so if it isn't too much work to set up, I'd give it a try

[stray elm]

Do you have a cloud storage service like OneDrive? It's been known to sometimes cause issues while the game is saving

[dense scroll]

Huh interesting. I actually just reinstalled it

Ok I'll disable it and see how it goes

Thank you

[stray elm]

Sure thing ^.^

[pale oar]

ok lemme try!!

[pale oar]

hmmm i plugged everything in and turned it all on and tried to walk forward and it didn't work on the controller

[stray elm]

Drat :/

[stray elm]

@crude acorn when you get a chance, do you know? nvm James helped

[upper loom]

Have you tried restarting Hades once you've got everything set up? I'm not sure about Lite, but on the standard Switch you have to make sure that your controller is the primary one (from Home > Controllers > Change Grip/Order) before launching

[pale oar]

lemme try that!

[eternal seal]

Hello, I recently reinstalled windows and after redownloading Hade it does not launch on Epic anymore. Just says running then goes back to launch. Anyone have any ideas?

[stray elm]

Could you check that your graphics drivers are up to date?

[pale oar]

IT WORKED

thank you so much

[eternal seal]

Just made sure they are up to date

[eternal seal]

Manage it fix it

Just downloaded the latest Visual C++ redistributable drivers and now it seem to launch

[stray elm]

nice!

[eternal seal]

Thank you anyway 😄

[stray elm]

Sure thing ^.^

[sterile remnant]

Weird misc. problem: I have an advanced PC save (EGS), and on Switch I have some junk save I started. I want to get my real save into slot 1 on Switch by loading cross-save. But deleting the Switch saves doesn't truly delete them--it temp-deletes them and they just come back.

[stray elm]

That's how the save system works (mostly to prevent accidental deletion of saves). You should be able to overwrite the Switch save once you set up cross-saves

[sterile remnant]

I did--cross-save is logged into EGS

But like--if I log in to cross-save, delete saves on switch, and re-sync, I get the Switch saves back

[stray elm]

you shouldn't need to delete the Switch save, so it sounds like there's something else interfering

[sterile remnant]

Hmm, I thought a tooltip somewhere said you'd have to rename PC saves to a different slot, if they conflicted with an existing Switch save

So I assumed they wouldn't blow away an existing Switch save (but, I want to blow away the existing Switch save)

[stray elm]

that's a suggestion to avoid accidentally overwriting saves

hmm

when you look at your save file on the Switch, do you see a cloud icon?

[sterile remnant]

ya

[stray elm]

Is there a check mark or a question mark?

[sterile remnant]

Sec, have to reconnect

Synced successfully

that save slot shows a ?

the other shows a check

[stray elm]

Alright--if you start up that slot, it should let you choose between "cloud" and "local". On the Switch, cloud means your PC save, local is Switch save

[sterile remnant]

Thanks!

I just never tried going that far, heh

586 attempts vs. 1, better pick right

[stray elm]

Even if you don't, PC saves are recoverable if overwritten ^.^

[sterile remnant]

All good, thanks

[stray elm]

Best of luck!

[steep ermine]

May I request some help? My game does something weird. Since yesterday, when I launch it from Steam, it react weird. With DirectX, the game runs but the window is can not be placed on the top. With the other 2 versions, I can get the game to show on the top of the screen, but when I click on the window is like I clicked behind the window. Drivers and VC++ are up to date. Let me know if I can offer any more info.

[stray elm]

Could you try entering these two launch options: /UseNativeGaInput=true /UseNativeGaInputNoControllers=false

On Steam:
· Right-click on Hades in your Steam Library and select 'Properties...'
· In the pop-up menu, look for the field with the heading 'Launch Options'

[steep ermine]

should it be only those two launch options? I already have 4 active

[stray elm]

which 4?

[steep ermine]

one sec

/FullScreen=false /NoBorder=true /X=1920 /Y=1080 /UseNativeGaInput=true /UseNativeGaInputNoControllers=false

along with the 2 you given me

[stray elm]

it does not need to be just those 2, so you should be fine to just add them

[steep ermine]

no difference unfortunatelly

[stray elm]

Could you try adding these two (one at a time):
/UseSwapEffectDiscard=true
/UseAnalytics=false

(if those 4 together don't do anything, feel free to remove them)

Does the Steam Overlay work at all, if you have it enabled?

[steep ermine]

Steam Overlay is disabled

first one made no difference, trying second one

unfortunatelly nothing again

[stray elm]

What happens if you remove all of the launch options?

And with DirectX--does it just appear behind all other applications, or is it minimized?

[steep ermine]

as if it was minimised, the window never gets to be on top

same thing without the launch options

[stray elm]

Could you go to Documents / Saved Games / Hades, then backup and delete Profile1.sjson?

[steep ermine]

I tried that already earlier tonight, after updating VC++. Should I try it again?

[stray elm]

Could be worth a try, since we just removed the launch options

[steep ermine]

on it

it's not there

[stray elm]

Ah, that makes sense, the game probably hasn't had a chance to recreate it

Have you tried running Steam and/or the Hades exe in admin mode?

[steep ermine]

Steam yes. Hades no

[stray elm]

That might be worth a try, do you know where the exe is?

[steep ermine]

I can find it

[stray elm]

here--

C:\Program Files (x86)\Steam\steamapps\common\Hades

(might just be in Program Files, depending on your steam install)

[steep ermine]

C:\Program Files (x86)\Steam\steamapps\common only has a Steamworks Shared folder in it

Game files are probably on D:\ drive tho

D:\SteamLibrary\steamapps\common\Hades this folder any help?

[stray elm]

should see 4 folders like this--the three starting with x contain a Hades.exe

[steep ermine]

yeah

[stray elm]

I'd try running those as admin, see if that does anything

[steep ermine]

x86 and x64 acted like DirectX, x64Vk acted like vulkan

[stray elm]

makes sense (since that's what they are xD)

do you have any secondary monitors or displays?

[steep ermine]

yes, got a TV as a secondary display, but I had that for a long time without trouble

[stray elm]

could you try disconnecting it?

[steep ermine]

give me a little

[stray elm]

alright

[steep ermine]

ok it's disconnected, let me try tge game

no, unfortunately still nothing

[stray elm]

drat :/

Hmm

Could you try setting the launch option /FullScreen=true ?

[steep ermine]

Oh! That did it with directX

[stray elm]

Sweet!

[steep ermine]

Yeah, got in the house and everything

Should I reconnect my other screen?

[stray elm]

Should be good to, yeah

[steep ermine]

Seems to work fine now, thanks!

[stray elm]

Sure thing ^.^ Happy to help! Best of luck escaping

[severe mist]

Hello! Sorry, it's me again, something really weird happened. I just turned on my pc, started steam, and launched the game, and it launched!... Except it's frozen on the loading screen, right on the green dot that is very close to the red loading bar.
But it's something! I guess...

I think if i close the game it's not gonna launch...
I left everything like yesterday, i just reinstalled the game

[stray elm]

is it not responding, or just frozen?

[severe mist]

Task manager says it's working just fine, so i guess it's frozen

[stray elm]

maybe let it sit for a bit?

[severe mist]

I came here because i waited for 10 mins just in case 🤔

[stray elm]

oofie

well, progress is progress

[severe mist]

That's true!

Is the game so demanding though? I can run Doom 2016 and Dark Souls III just fine...

I think it might be a mix of my pc being mean and maybe a bug specific to my setup

[stray elm]

It's not crazy demanding, no, I think it's just a bug somewhere

[severe mist]

Okay, closed the game, relaunched, and i'm back to the position i was yesterday.
It's really weird the game seemed to want to work just 1 time after booting the system

Ah, i did send an email yesterday, but i felt it was important to comment on this weird new thing.

Thank you for listening by the way. Hope this gets fixed soon!

[slim fog]

Don't know if it's intended but Achilles asked me to ask Patroclus something (which, as I understand, is a part of a quest) and instead of that what Zag did is just talked to him about his spear - shouldn't that favour be of the highest priority for Zag?

[pseudo tangle]

I'm still having a bad time of freezing on my game even with onedrive turned off 😩

[stray elm]

Could you try setting the launch option /SaveToTempAndMove=true ?

[bright creek]

Ok so im confused as fk as to why my Hades isnt saving. It doesnt say that there is an issue saving, the icon still shows up at the top and it still "saves" but then it doesnt change my save file at all. It still keeps resetting back to 3am this morning

I disabled one drive, I let the folder thro the firewall/whitelisted it

but idk what else to do

[stray elm]

You may need to whitelist Hades through your antivirus and/or Windows Controlled Folder Access as well

[bright creek]

I did whitelist the folder, but still nothing

[stray elm]

You should be able to whitelist the game itself

[bright creek]

oh? Let me try that then I guess

[bright creek]

nope

whitelisted the game

did a run and still wont save

[stray elm]

Did you whitelist all three exes and/or make sure to whitelist the same one that you're using?

[bright creek]

I whitelisted the folder as a whole so there shouldnt be any problems there

[stray elm]

is this roughly what you did?

[bright creek]

yea

I whitelisted all 3 of them

[stray elm]

alright. Could you try setting the launch option /SaveToTempAndMove=true?

And are you on Steam or Epic?

[bright creek]

Steam

and wdym by setting the launch option?

[stray elm]

On Steam:
· Right-click on Hades in your Steam Library and select 'Properties...'
· In the pop-up menu, look for the field with the heading 'LAUNCH OPTIONS'

[bright creek]

ok did that

let me try now

ok seemed to save that time so hopefully it stays like this and I can keep saving

ty

[stray elm]

Sure thing!

[pseudo tangle]

no dice unfortunately. Froze on the first door after loading in that time

[stray elm]

have you tried any of the steps under If You're Experiencing Hitching / Freezing / Lag / Frame Rate / Performance Issues? May be worth a try

[pseudo tangle]

I just ran through them all again with no joy. I was thinking of trying to uninstall again, but this time clearing out the saved game folder. I've noticed it has stuck around the other times I've uninstalled. Would deleting the folder, reinstalling the game, then moving my most recent .sav into the newly created hades folder be a possible fix? Or does that sound like a idea 😬

*sound like a stupid idea

[stray elm]

Certainly worth a try, just make sure to save a backup of the folder

Though I'm not sure if it would do anything, unfortunately

If I haven't already suggested it, you may want to go ahead and email [e-mail] , including the files listed at the end of #h1-tech-fixes

[pseudo tangle]

will do. Thanks for your help! You're a rock star

[stray elm]

Sure thing! Best of luck

[lost jungle]

Hey just had this issue and wanted to let you guys be aware of it. I recently crossed saved my switch progress and when I booted the pc version (epic), it synced back to a old save without giving an option and overlapped the switch save. I know cross save just got added to the switch so I just wanted to bring to you guys attention

[stray elm]

Just to make sure I understood--you had a save on the Switch that you were trying to transfer to PC, but when you did so, it instead loaded an older PC save and overwrote the save on your Switch?

@nimble leaf Moving to here since it's not really a test-branch thing (the test-branch is identical to the main branch at the moment)

If you right click on Hades in your Steam Library, then click on 'Properties', is 'Keep games saves in the cloud for Hades' selected?

[nimble leaf]

@stray elm Sorry about that, yeah it's checked.

[stray elm]

No worries ^.^

To make sure I follow--the saves in your documents folder (and in-game) look correct, but the saves in your Steam cloud seem out of date?

[nimble leaf]

Yes

[stray elm]

Could you DM me your Hades.log file, from Documents / Saved Games / Hades? (It might just show up as a text file named Hades)

huh, it seems like that log file doesn't actually track steam cloud read/write. Sorry ^.^"

Have you tried restarting Steam, then launching and quitting again?

( @nimble leaf realized I forgot to ping you, whoops)

[nimble leaf]

Yeah. I just tried again and no luck.

[stray elm]

alright, figured out where the cloud logs are--could you send me cloud_log from C:\Program Files (x86)\Steam\logs? (may be on a different drive, or just \Program Files\, depending on your setup)

[umbral plaza]

i dont know if this is the right place to ask this, but is it a common bug for the "Is There No Escape?" achievement to not sync from switch to steam, i completed my first run on switch and started a new run right after, then i closed the game and launched on steam, im still in the same run with the same heat on steam, but even after i go back to the house of hades i still dont have the achievement

[stray elm]

You may need to start and reopen the game for it to trigger

[umbral plaza]

on steam or on switch, i have on steam

[stray elm]

Steam. I think that achievement should unlock automatically, though I'm not certain

[umbral plaza]

well i dont think it will, ive restarted steam multiple times and switch once or twice, still dont have it

[stray elm]

Drat, sorry about that. Maybe try verifying file integrity?

· Right-click on Hades in your Steam Library
· Select 'Properties...', then select the 'Local Files' tab
· Select 'Verify Integrity of Game Files...'

[umbral plaza]

i just verified my files, then launched the game and went into a run, i still havent got the achievement

[stray elm]

Alright. Could you submit a bug report in-game with ? And if it doesn't trigger after you complete another run, could you do so again?

[frosty tiger]

petition to have a dedicated key to reset the conditions in place as part of your Pact of Punishment as removing the Heat one by one is rather counter-intuitive when frequently changing weapons

[umbral plaza]

by "complete another run" do you mean i successfully complete another run or just complete it

[stray elm]

successfully escape

[umbral plaza]

okay, and this would be all on steam as well?

ive had other achievements that ive got on switch pass over to steam so its a little unusual

[stray elm]

Yeah--I'm not sure why it's not unlocking, unfortunately, since I'm pretty sure that one should be retroactive

I could be misremembering though :S

[umbral plaza]

ah okay, it still seems kind of strange that not all achievements are retroactive, don't know whether that was intentional or not

[stray elm]

I know it's something the devs were fully aware of when they introduced achievements, though I don't know their reasoning behind it. What they did say is that (paraphrased) "any achievements that could be reasonably completed within a run" would not be retroactive, so it's possible that "Is There No Escape?" falls underneath that

[umbral plaza]

that is rather odd, would like to know their reasoning behind it. you would think so that it would fall underneath that but would completing the run count as "within" is whats a bit tricky with it

[marble rune]

I cant upload my save from my switch for some reason

[stray elm]

Are you getting an error message?

[marble rune]

yes when i load my save and go to sync and quit it says it cant connect

[stray elm]

could you check that you switch date and time are correct? That's been an issue for some people recently

[marble rune]

add this to the reasons to not play animal crossing

[sleek arch]

No matter what i try my controller keeps disconnecting (playing on windows 10 with wireless xbox controller)

[stray elm]

Have you tested with other games? And Steam or Epic?

[sleek arch]

Playing on steam. Tried with Hollow Knight and Witcher 3, both worked. Updated nVidia drivers, ran bluetooth troubleshooter, and turned off vibrations as suggested in the FAQ

also added the suggested parameters to launch options and verified game files

[stray elm]

Do you have any other controllers connected?

[sleek arch]

only own this one (oh, and i also tried removing it and adding it back)

[stray elm]

Is there any pattern to when your controller disconnects that you've noticed?

[sleek arch]

When it started it was usually late in the game (sometimes even a few runs in) and a simple restart of the controller worked

now it's happening at the title screen as the earliest and a few chambers in as the latest

and it disconnects immediately after i connect it again

[stray elm]

If you're looking at a screen that has button prompts, do they stay as controller or change to keyboard?

[sleek arch]

that's a great question

brb

took a bit of work to setup

but im in front of a door

still says controller button prompts

[stray elm]

Well, it's not a hotswap issue xD (probably)

Have you tried running Steam and/or Hades as admin?

[sleek arch]

can't believe i haven't, usually the first thing i try hahah

[stray elm]

No worries ^.^ I'd give that a go, then

[sleek arch]

no success

[stray elm]

And it's the controller itself disconnecting, not just Hades suddenly failing to recognize it?

[sleek arch]

Light on the controller turns off

so i would guess it's the controller

[stray elm]

Yeah, that sounds like the controller. Are you using Steam's Big Picture Mode?

[sleek arch]

I'm just using "normal" steam and turning on the controller when i get ingame

gonna give it a shot in big picture

doesn't work, but i remembered/rediscovered another thing

when it stops working i usually just press exc and quit game

but i wanted to finish the room with m/k

zagreus is stuck running in one direction even tho the controller is turned off/disconnected

so it seems the game is still getting movement instructions of some kind

[stray elm]

Huh, that sounds like a hotswap bug. Let's try this—could you add the launch option /AllowControlHotSwap=false, and if that doesn't help, try setting to true ?

[sleek arch]

you got it

neither works

[stray elm]

Did they have any effect on the stuck movement?

[sleek arch]

just froze at menu, didn't even get into a run

[stray elm]

Hmm. Do you have a way to test with it wired?

[sleek arch]

unfortunately not, but i just checked with isaac and now it's not working there either

starting to suspect the new batteries i put in maybe weren't so new after all

[stray elm]

Ooh, that could do it

[sleek arch]

still weird it let me play HK and Withcer for that long tho

maybe just luck

it would explain it getting worse

[stray elm]

Yeah. I'd try another set of batteries if you have any around

[sleek arch]

scavenger hunt it is

if the hunt comes up empty i (luckily?) have to get a covid swab today then i can go buy some

[stray elm]

Hope that all goes well

[sleek arch]

just a routine check, nothing serious

also, more importantly, found batteries

here goes nothing

[fading lagoon]

I got my first crash ever

in Hades

luckily it was on Tartarus so no big deal

think it was because of two knockbacks triggering on opposite sides or something?

[marble rune]

i cant get my controller to work
it works on every other game and i tried the tech fixes suggestions and it still wont work

[fading lagoon]

it just froze here

idk this is more of a bug report than asking for support I guess.. sorry

[stray elm]

No worries! If you do want to jump right back to where you were, there are steps in #h1-tech-fixes for recovering the progress (towards the end)

[stray elm]

What platform and what controller?

[marble rune]

epic and its a xbox controller (elite wired)

[stray elm]

Does the game recognize that you have a controller connected?

And mac or windows?

[marble rune]

windows

it does not recognize i have it plugged in

[stray elm]

Do you have any other controllers connected?

[marble rune]

nope a key board a mouse a key pad and a headset are the only other things plugged in

[sturdy sierra]

Hi guys and girls, thank you for your amazing game!
I recently double dipped on the EPIC store for cross-saves with my Nintendo Switch version of the game. I was able to make it sync but... most of the time it doesn't work 😦
It mostly runs out while trying to sync with the cloud, telling me to check my connection (with is fine for everything else). This does seem to happen especially often from the EPIC version of the game, but also often on Switch.
Today I finally got EPIC to sync the saves again, or so it seemed ("green cross" on both EPIC and Switch, no playing/saving in between). But it loaded old save version into my EPIC game, even though I synced my newer save to the cloud successfully (or so it said, green cross on the Switch...)

Not sure what to do at this point 😦 It's a severe pain in the *** right now.
Cheers

[stray elm]

Could you try setting the launch option /IgnoreGamepads=false ?

[marble rune]

okay so
its working now with these launch options
/UseNativeGaInputNoControllers=false/IgnoreGamepads=false

[sleek arch]

@stray elm got to meg w/o issues so i'll go ahead and assume new batteries fixed it. Now to figure out if i just got unlucky batteries before or my controller is eating to much somehow - anyways, thanks for the help!

[stray elm]

Happy to help! Glad it ended up being a simple solution

[marble rune]

is your switch clock synced ?
i was having this issue earlier and it was because my date was set in march

[sturdy sierra]

Huh, I will check that out, thank you. But it wouldn't explain the constant failing syncing, or would it?

[stray elm]

That actually would, yeah

No idea why

[sturdy sierra]

Ok cool, will check 🙂

[stray elm]

Not sure about loading the wrong save, but that might be connected

I'm heading off to bed for the night, so if that doesn't fix it I'll check in in the morning

[sturdy sierra]

Thank you, good night!
Unfortunately that wasn't the issue - my Switch's time is synced correctly.
I now synced the saves on Switch again, where it gave me a sync conflict as expected. It is definitely possible or even likely that I somehow created this conflict, I'm now trying to sync it on Epic again to see if I actually can get it in sync again.

The main issue remains tho, especially on EPIC:

("Sync failed, please check your connection")

Ok now I managed to get it synced again on EPIC, this time really fast.

But I literally tried for 40 minutes to get my EPIC version to sync yesterday afternoon 😦

Any recommendations / suggestions to improve this process for me are of course appreciated 🙂

[dapper hound]

i think ive encountered a bug with gaining poseidon's favor. I have no idea why, but for some reason his extra hearts won't unlock (as can be seen in the picture below) even though ive caught over 100 fish (literally the entire list apart from a Mati from chaos) and yet his bond hasn't unlocked yet

everywhere i looked online it says that i only have to catch 18 fish, is my save permanently bugged now and i can't even get the feast?

[elder tundra]

hello, i've got a problem. my data save has reset for the 6th time and i've already re-download the game. can anybody help me please ?

[proper void]

question - I have on the Hermes Trinket, and cleared the Asphodel barge before the timer ran out. Within the time it took to dock the barge, the timer ran out and i did not get the dodge chance. Is this intentional?

because i "cleared the room quickly" as it asks, there were no more enemies and i just had to wait the extra second or two it takes for the docking animation. surely that shouldnt lock me out of the trinket levelling up

[last kettle]

@sturdy sierra If you haven't already, I'd recommend restarting your Switch. You could also try to sync using a different internet connection, like your phone's hotspot, to see if it's more stable. If this continues to be an issue, could you please DM me your Hades.log file?

@elder tundra Have you tried the fixes under #h1-tech-fixes If the Game Won't Start or Read/Write Save Data? In particular, a recent Windows update seems to have reset a lot of antivirus permissions, so I'd recommend checking steps 1-3 again

@dapper hound Would you mind submitting a bug report in-game with F10? I'll take a look at your save file and see what's going on 🙂

@proper void Sorry about that! I'd recommend submitting an in-game bug report with F10 so our developers can look into that

[proper void]

will do! wasn't sure whether it was a bug or not but through this'd be the best place to start. Thanks! :)

[dapper hound]

after a bit more thorough research i think my original source for how to get favour was written poorly. If i do what i now think is correct and it still doesnt work ill be sure to get back to you for help! Thank you!

[night oyster]

Hi Hades support, I'm having trouble recovering my corrupt game file. I've gone through the instructions in the FAQ of renaming files, but still nothing so far. I'm on PC

Is there a difference between Profile1.sav files and Profile1.v.sav files?

[sharp narwhal]

Profile1.sav is your "main" save file with the bulk of your game progress. Profile1.v.sav is a config/operational file used for save management, but it doesn't actually contain any save data.

[night oyster]

Got it, I have gone through all three file types, and the game is not loading my data

[sharp narwhal]

You can DM me your Hades.log file from \Documents\Saved Games\Hades\ and I'll see which file it's saying is corrupt

[night oyster]

Ok awesome! Ty

[brittle elbow]

I'm having a weird display issue on a stationary PC: When I put the game in my display's native resolution (1920x1200) on fullscreen I get black bars at the top and bottom of the screen while the game is displayed in 1920x1080, and when I choose 1920x1080 the image is stretched out in the vertical direction. What even is happening?

[delicate jay]

Hey there, I'm always getting an error when starting the game. It says "Warning: Unable to read data". I tried everything like reinstalling and changing the launch options, but nothing helped. Maybe someone here can help me, because I really like this game and I just wanna play it.

[violet violet]

I had this happen and running steam itself as administrator worked for me. Have you tried that?

[stray elm]

Could you try this—open up the game, then go in and delete/rename Profile1_temp.sav. Then, open the "Play" menu—does your saves show up?

[night oyster]

@sharp narwhal helped me resolve!

[stray elm]

There are a few other things to try listed in #h1-tech-fixes —most likely, you need to make sure that Windows Controlled Folder Access is not protecting that folder

Awesome! Nevermind then ^.^

[stray elm]

The game is restricted to 16:9 as a design and artistic choice, which is why there are black bars when using a 16:10 ratio. It stretches when you pick a lower resolution because it's trying to fit that resolution to your screen, which can show up oddly

[delicate jay]

This sadly didn't work for me :(

[delicate jay]

Ye I checked my Windows Defender, but this option was already turned off :/
I tried everything that was on the website, but nothing worked for me

[stray elm]

Could you check the files in Documents / Saved Games / Hades and see if they're marked as read-only?

[delicate jay]

Okay they are read-only, but as soon as i change that, it just goes back to read-only

[stray elm]

Do you have any antivirus software installed?

[delicate jay]

No I don't

[stray elm]

Alright. Could you try whitelisting Hades through Windows Defender?

[delicate jay]

Ok I'll try :D

[brittle elbow]

You know, I should have realised exactly that but for some reason dodn’t. Thanks for the help!

[stray elm]

Sure thing ^.^ And don't stress it, you're not the first person to be curious about it

[delicate jay]

Should I whitelist the entire folder or just the .exe?

[stray elm]

I think just the exe

(keep in mind there's more than one version of the game, may want to just whitelist all 3)

[delicate jay]

Didn't word either :(

[stray elm]

Do you have a cloud storage service like OneDrive?

[delicate jay]

I'm actually not quite sure, but I still tried the fix for that

If I do have one it should be OneDrive

[stray elm]

Well, one of the potential fixes for that is disabling it, so you may want to check

[delicate jay]

Oh damn okay, where do I check if I have OneDrive? 😅

Oh nvm found it

Ok I uninstalled it, but nothing changed. Sorry for taking up your time 😅

[stray elm]

No worries! There's still another thing to try—if you look at that section in #h1-tech-fixes , could you try the 5th suggestion? It's a launch option, with a couple important notes

[delicate jay]

Didn't work :c

[stray elm]

huh

Could you try running the exe's directly as Admin?

(and you can remove /alternatesavemount)

[delicate jay]

Running the exe as Admin didn't work either. I really don't know why it doesn't work :s Yesterday it worked just fine

[stray elm]

Maybe give it a reboot?

[delicate jay]

Already tried that, but imma try again

[whole trellis]

i keep deleting this save file, but it always comes back even tho i hit save points in my main file. is there anything i'm doing wrong?

[delicate jay]

ok didn't work :s

[stray elm]

What are you trying to do?

[stray elm]

Alright. Could you follow the steps at the end of #h1-tech-fixes about emailing [e-mail] ? I'm not sure why it's not working at this point :/

[delicate jay]

Okay, I'll try. Thanks for your help tho!

[stray elm]

Sure thing!

[whole trellis]

@stray elm im trying to delete a save file to make a new one, but it keeps coming back

[stray elm]

Could you try playing a room or two on that file, and see if it saves those changes?

[stiff dagger]

Hey i managed to clear my save slot thinking it would only clear the one that i was only over

so i cleared my whole game save

any way to get it back?

@stray elm

oh nvm it didnt get removed

thank god

my heart stopped there for a sec

phew

[whole trellis]

oh it worked ty

[stray elm]

Wait, that fixed it? Like, you were able to delete it and overwrite with a new save?

[silent anchor]

I got a new bug which wasn't in the faq for tech fixes

Huge patches of the screen were flickering black ingame and the frame rate stuttered as well. Only happened from Asterius + Theseus onwards and persisted when I died and respawned in the starting chamber. Only went away when I closed the game completely and restarted.

Sadly I didn't know I could f10 to report a bug ingame until I found this discord.

I opened up the menu ingame by pressing esc and that somehow triggered it idk

[stray elm]

Could you try verifying file integrity?

[whole trellis]

@stray elm yea, i deleted the old one and got to a save point on the new one

[stray elm]

Awesome!

[silent anchor]

No but it seemed to fix itself when I restarted the game, all good now

It just kinda screwed up that one run but it was doomed anyway tbh

Just thought you guys might want to know but I can't help by pressing f10 sorry

Already closed the game

[stray elm]

No worries, thanks for the report ^.^

[hot charm]

Game is crashing on start up no matter what version I use and I tried all of the different fixes listed under tech fixes. :\

Updated the drivers, used all the different versions, disabled Steam overlay, ran as admin... not sure what's going on. The game has never done this to me before.

[stray elm]

What kind of crash? Freeze, instantly close, not even start up, etc.

[hot charm]

It'll load up into a black screen for a few seconds, like before the opening animation plays, and then it closes after a few seconds.

Vulkan does the same thing, it just takes longer to crash.

[stray elm]

Could you DM me the Hades.log file from Documents / Saved Games / Hades?

[hot charm]

Sure!

[stray elm]

Alright--are you just starting out, or is this a new issue that's popped up?

[hot charm]

New issue.

Played the game for 150 hours problem free, but this randomly cropped up after not touching the game for a while.

[stray elm]

Could you try verifying file integrity, and if that doesn't help, go into the same folder, then backup and delete Profile1.sjson (if you didn't already)?

[hot charm]

I did both of those already. :(

[stray elm]

Alright--have you tried setting the launch options /UseNativeGaInput=true /UseNativeGaInputNoControllers=false?

[hot charm]

No, let me try that.

Hrm- still crashing.

[stray elm]

Could you add on (one at a time, space in between)
/UseSwapEffectDiscard=true
/UseAnalytics=false

[hot charm]

That worked.

[stray elm]

Sweet!

[hot charm]

Thank you! :)

[stray elm]

Happy to help ^.^ Best of luck!

[cedar garnet]

After my first Escape, Skelly is not here anymore and i can't gift him more juice to make our relationship stronger. He only appears when i choose a new Weapon, to slay him but i can't talk to him anymore. is this Normal?

[stray elm]

If you check the Codex, does he have a locked heart?

[whole trellis]

once i start a save slot there seems to be no way to make it empty; is that intended

[stray elm]

Somewhat, as a safeguard against accidental deletion. However, if you're on PC, there is still a way to clear it (by deleting the actual save files)

[whole trellis]

oh, that's interesting! where are those files?

[stray elm]

Documents / Saved Games / Hades (to fully delete them, do so while the game is open, then close the game after deleting--that will also update your cloud data, which will recover them otherwise)

[whole trellis]

i assume that profile 2 means slot 2 right

so i just delete everything with profile 2 in it

[stray elm]

if you want to empty that slot, yup!

[whole trellis]

ay it worked, ty!

[stray elm]

Sure thing ^.^

[brazen locust]

Got a new patch 12gb. Afterwards it seems that my save data is corrupt.

[stray elm]

Could you try verifying file integrity? And then there are steps towards the end of #h1-tech-fixes for recovering progress

[brazen locust]

yes I didsorry for not clarifying

tried the whole renaming thing with different files but no dice

have a dxdiag file if you need it

[stray elm]

alright--could you send me a screenshot of your saved games folder? Here or DM works

[brazen locust]

kk

[stray elm]

Alright--here are some quick steps:

• open up the game
• delete Profile1_temp.sav
• open the "Play" menu and see if your save is back
• if not, close the "Play" menu (but not the game)
• rename Profile1.sav to Profile1_old.sav
• rename Profile1.sav.bak to Profile1.sav
• open the "Play" menu

[brazen locust]

okay will try that

nada

[stray elm]

alright--could you try those last steps, but with Profile1.sav.bak5?

[brazen locust]

kk

you mean rename Profile.sav.bak5 to Profile1.sav?

[stray elm]

yup! (after renaming Profile1.sav to Profile1_old.sav, or anything else)

renaming Profile1.sav is just to get it out of the way without deleting

[brazen locust]

ok

nothing going

[stray elm]

alright--I need to step away for a few. In the meanwhile, could you send me a zip of your save files, and I'll try to pull out one that isn't corrupted?

[brazen locust]

sure no problem

[stray elm]

alright--I'll take a look in a few o7

[stray elm]

Do you mind if I DM you?

[brazen locust]

not at all

one second

try now

[severe mist]

Hello! I just need to share this. If anyone can't run the game from steam because of an AMD bug or a 0xfff error on DirectX, just... run it directly from the folder in steamapps.

Got an e-mail from support and even reinstalled the gpu drivers, didn't work

but the game runs like a charm from the folder, weirdly

so it's a steam bug

[stray elm]

out of curiosity--which folder did you try? x64, x64vk, or x86?

[severe mist]

all of them

all worked

[stray elm]

huh

[severe mist]

on steam not a single one worked at all

directx didn't even launch, it was just an error message

but on folder all work just fine, even without admin

[stray elm]

huh. thanks for the update!

[severe mist]

no problem! I'm gonna e-mail again to tell them about it to see if it can be fixed

Hope i can help anyone in the future with what i found!

[lost jungle]

Yes, and it actually happened again today i did a run on switch, sync, and the pc still overwrote it with a old save

[stray elm]

Alright--are you being given an option on the Switch to choose between "Cloud" and "Local"?

[hardy swallow]

hey, my game wont launch, its a black screen and says not responding on task manager, i have tried everything in the hades technical support faq on the steam discussions. any help would be much appreciated

[stray elm]

Could you run me through what you've already tried (doesn't need to be detailed, just a quick summary), so that I don't just repeat stuff?

[hardy swallow]

im an idiot i restarted my pc and it worked sorry for wasting your time

[stray elm]

No worries! Glad it was a quick fix

[lost jungle]

No, not on the switch

[halcyon orchid]

Hey everyone, I recently purchased this game, and am having sound difficulties.

First, before I begin, I have followed all the steps in the sound tech help FAQ and none of those answers seemed to help me. Second, I am having no other difficulties with sound on any other game or platform that I use.

1. Once I launch the game, the game sound is on and working until I actually start the game, after which the sound effects cut off completely. The music sometimes continues to play. It seems intermittent.

2. I seem to have the most luck with getting sound effects while playing in 32 bit mode. I am able to play on this mode and get the sound effects normally. However, I have a 64 bit windows 10 machine, so I get bug splats / game crashes frequently in this mode. The vulcan mode doesn't seem to have any changes to the sound at all.

Anyone who has any advice on how to get the sound to function properly in the proper mode would be appreciated. This seems like a good game, but I might have to refund if I can't get the sound to work properly.

DxDiag file attached.

[stray elm]

Have you tried verifying file integrity?

(just to make sure)

[halcyon orchid]

Yes, but again, I purchased this game like 3 days ago, so nothing new has changed.

[stray elm]

And you've checked the audio sliders in-game?

[halcyon orchid]

Yes, I did. I even tried turning down the music slider in game (as it seemed really loud) but still was getting no sound effects other than what I mentioned in point #2, above

[stray elm]

Alright--I don't have a lot of experience with audio issues, so I would suggest emailing that dxdiag and your Hades.log file to [e-mail]

[halcyon orchid]

that can be found in the steamapps/common directory or similar, correct

[stray elm]

Documents / Saved Games / Hades, might show up as a text file called "Hades"

[halcyon orchid]

They will probably see some crashes while in 32bit mode (As it's crashed there a few times) ; but that seems to be the only way I can get any sound effects to work

Should I also send a video / audio clip of what I see and hear?

The sound almost seems to work for about 3 seconds after I load / start a new game, then cuts out entirely

[stray elm]

Sorry for the late response--that might be helpful, if it wouldn't be a hassle to record it

[regal anvil]

I just updated my drivers to Raden 20.12.1 and Hades is running at an unstable 40fps

[regal anvil]

Ok so Vulkan works, DirectX doesnt

DirectX used to work, then when I updated it isnt working

And the DirectX Diagnostic tool looks clean to me

[vestal olive]

hey i've got hit with a very odd bug! i was doing a boonless run with hestia rail and during the final boss fight, on the last phase, my reload button would not work anymore. I tried changing it, wouldn't work either, changed it back to what it was initialy and it worked again... i will upload the video on youtube so you can see it! fortunately i won the fight (it was EM4!!!) and i'm sure i would have beat him without losing a life if it wasnt for this bug lol

never had this bug before in my 181hours of playtime

[faint jewel]

That's really odd... If you ever encounter it again, please send a F10 report so that the devs can have a look at it.

[vestal olive]

here's the video. bug appear around 5m50. https://youtu.be/vr2t-6ni1yg?t=345

[faint jewel]

Maybe the button on your controller stopped working and then... started working again? Rather unlikely, I know, but check your controller here to make sure that wasn't the case (press that button several times to see it's always reacting to input) https://gamepad-tester.com/

[vestal olive]

i was playing death stranding now and gamepad work just fine. Also according to that website my gamepad work perfectly. It's an official xbox one controller, wired. You can see in the video that when i changed my reload button to LT instead of LB that i still could not reload manually so it seems to me that it's a ingame bug

[cedar garnet]

i don't remeber but i only giftet him three

[kindred spade]

hey is there any update on the 21:9 artwork issue at 3840x1600

[kindred atlas]

I was gonna come in here and complain that the progress on my best run so far got lost... but nope all is fixed thanks to #h1-tech-fixes ! Wahoo

[sturdy sierra]

Hi Allison,
I've tried the hotspot suggestion on both the EPIC and the Switch version, and it worked quick and fine for each of them this time. I guess this feature is quite sensitive in regards to the connection then? Anyways, then I guess I'll start up the hotspot for syncing for now... not the most comfortable solution, but I guess it will suffice. I just want it to work 😄 thank you

[sand trellis]

Hi tech support! I just booted up the game and found my save file to be corrupt. I attempted all the instructions but to no avail. Any help please? I don't wanna lose all my progress

This is the screenshot of the error message

[north wedge]

Hi all, for a couple of weeks now I have been unable to use my Dualshock controller. Weirdly enough Steam is recognising my controller and I have even used it in other games. Was just wondering if anyone else here has had a similar issue?

[lost jungle]

Actually no you mentioned it, I haven’t been getting the local or cloud option on pc either, its like it just defaults to the pc cloud save regardless of if its newer or not. Do think it might be a switch cross save issue or a cloud save issue?

[stray elm]

Could you send me a screenshot of your saved games folder? Here or DM is fine

[last kettle]

@sturdy sierra Yeah, cloud saves rely on your internet connection to run, so a strong connection can make a big difference. Sorry for the trouble but glad the solution worked!

[stray elm]

There are a couple launch options to try in #h1-tech-fixes (controller section is towards the end), could you try those?

[stray elm]

Alright. If you leave then re-enter the room after Skelly appears, can you talk to him?

[stray elm]

I'm guessing it's a cross-save issue of some sort, though I'm not sure what would be causing it. My best guess is that the Switch save isn't being uploaded.

If you check here, do your Steam saves look like the correct date? https://store.steampowered.com/account/remotestorageapp/?appid=1145360

[stray elm]

Are you having the issue where the sidebar art only extends halfway down?

[kindred spade]

Yer :)

I remember you'd say you'd ask the devs after holiday but didn't know when holiday ended :p

Say*

So thought I'd ask :)

[stray elm]

Holiday is pretty much over I haven't asked them yet, but I'll ask them when I'm a bit more awake ^.^

And ghost ping @dim spruce for now

[kindred spade]

No worries mate, no rush at all, I appreciate it :)

[stray elm]

Appreciate your patience

[stray elm]

You could try reverting the driver update, though if Vulkan works I wouldn't necessarily worry about it

[vague sentinel]

Hi everyone! I'm having a problem here with my game, can someone help me?

[stray elm]

What's up?

[vague sentinel]

Hi Swan, thank you for the atention 🙂
I'm having trouble playing Hades with my Xbox One controller on Mac M1

1st it didn't connect, but i used your tech-fixes guide and once connected, now the controls are all mixed

[stray elm]

Steam or Epic?

And which controls are mixed?

[vague sentinel]

epic store, the D-pad is the only thing thats working (sometimes it inverts the direction) and the buttons dont work at all

Correction: the up and down button are the only ones that work (both inputting the UP comand)

[stray elm]

Alright, I have a potential fix for this for Steam, not sure at the moment how to do so on Epic

on Steam, I would tell you to disable steam input, but I haven't found a comparable option on Epic

If you have Steam set up (or are okay with doing so) you can add Hades, or I think the entire Epic launcher, to your steam library, which would allow you to do that

[vague sentinel]

The problem is that Steam on Mac M1 isn't letting me play any game with controller (only control the Steam UI)

😫

[stray elm]

hmm...what we could try is adding Hades to Steam, then disabling Steam input (and adding those launch options)--since Steam input is disabled, it should ignore whatever is messed up on their side

[vague sentinel]

how can I add Hades to Steam?

[stray elm]

in the bottom left corner, there should be a button "add a game to steam"

the top option should be "add a non-steam game"

[bronze panther]

Had a memory allocation error crash

Going into Euri chamber

[stray elm]

did you get a Hades crash report window?

[bronze panther]

Nope

It just gave me the error message

[stray elm]

alright--could you follow the steps at the end of #h1-tech-fixes about emailing [e-mail] and including some logs?

And if you lost your run progress, there are steps just above that to recover it

[bronze panther]

Hm weird, I restarted and my game is now unplayable laggy.

Might be a hardware thing

[stray elm]

restarted computer?

[bronze panther]

Trying now.

Run lost, have to recover

[vague sentinel]

Ok done that but no sucess, no controller recognized

[stray elm]

did you disable steam input?

[vague sentinel]

yep, nothing...

there's a big problem with controllers on Steam because of Big Sur

https://steamcommunity.com/app/353380/discussions/7/4348747794030711173/?ctp=4

[stray elm]

yeah :/ I believe the devs are working on a potential fix from their end, though I don't have an ETA on that

[vague sentinel]

I can confirm that Steam promps me to install the drivers but the mac block it

[bronze panther]

It's working okay now.

[stray elm]

Great!

[vague sentinel]

Tried runnig it directly from the folder and still nothing

other games work

gonna try something

yeah...forget about Steam

the drivers dont work on M1

But more and more I think this has nothing to to with the main problem

Hades simply doens't detect controllers

[vague sentinel]

@stray elm can you reach out to the devs about this problem? (It's to weird that i'm the only one with this problem)

[stray elm]

You're definitely not the only one--there's a thread on the Hades Steam boards I've been working in with several similar reports. The devs are aware, and I believe they're working on a fix for it

[vague sentinel]

thank you @stray elm for the help 👍

[stray elm]

Sure thing! Thank you for your patience

[plush oracle]

my building has no walls

or chairs

[stray elm]

Could you try verifying file integrity?

also wow, that's funky

[plush oracle]

that worked thought that the design above was intentional lol

[stray elm]

nope xD

[visual drum]

Hi, my save recently corrupted and renaming the backup files doesn't seem to be resolving the issue

[stray elm]

Heyo--could you try this:

• start up the game
• rename or delete Profile1_temp.sav
• open the Play menu in-game

and see if that fixes it?

(assuming you're recovering profile1)

[visual drum]

unfortunately no, save is still displaying as corrupted

and yes, profile 1

[stray elm]

alright--could you send me (here or DMs) a screenshot of your saves folder?

[visual drum]

Here's the current files, and I'll also send my backup

backup as well

[stray elm]

alright--did you make sure to wait to delete the temp file until after you started up the game?

[visual drum]

oh, no. I deleted it then started up the game. My apologies, I'll do that now

[stray elm]

yeah, otherwise the steam/epic cloud will load in the corrupted file

[visual drum]

That makes a lot of sense, I totally just glanced over that important step. This seemed to resolve the issue. Thank you so much, saved me 51 hours worth of gameplay.

[stray elm]

Happy to help! Best of luck

[lyric sun]

hi! i am having trouble w my game-- it worked yesterday but now it is just opening in full screen and the entire screen is black and the app show up as "application not responding"

[stray elm]

What platform/OS (Steam/Epic, Windows/Mac), and do you hear any game audio after starting up?

[lyric sun]

im using steam/mac and i dont hear any audio

[stray elm]

Could you try setting these two launch options?
/UseNativeGaInput=true /UseNativeGaInputNoControllers=false

· Right-click on Hades in your Steam Library and select 'Properties...'
· In the pop-up menu, look for the field with the heading 'LAUNCH OPTIONS'

[lyric sun]

it looks like this when i do that

[stray elm]

...huh

still no audio?

[lyric sun]

no audio

[stray elm]

Could you try adding these two options (one at a time, with a space in between them):
/UseSwapEffectDiscard=true
/UseAnalytics=false

[lyric sun]

do u want me to remove the other two?

[stray elm]

nope

[lyric sun]

it didnt work 😓

it sucks bc i bought the game a month ago and i had some serious problems w it and then when i got it to work (had to update my os which was..... an ordeal since i didn't have space....) and then i needed to get a controller which took forever and now..... yeah....

[stray elm]

alright--could you DM me your Hades.log file, from ~/Library/Application Support/Supergiant Games/Hades ?

I've got something starting in a few minutes, so I don't know for sure that I'll have time to look right away, but I'll see if that has anything useful

[lyric sun]

Okay!

im having trouble getting into application support

[stray elm]

what kind of trouble? (I'm not super familiar with macs)

[lyric sun]

oh figured it out i needed a back slash after application

[stray elm]

like--
~/Library/Application/Support/Supergiant Games/Hades ?

[lyric sun]

like ~/Library/Application\ Support/Supergiant Games/Hades

[stray elm]

huh

[steep plank]

didn't want to mention cuz maybe it goes away after a restart but now after some time it bothers me. when you open Gift & Misc (L2) you can pin things with hitting cross on them, right? and they supposed to stay there when you reopen the menu right? so right now they don't stay pinned. they do get pinned but once I close and open the menu again, they are not pinned anymore. I tried it here and there and at some point one was still pinned but after reopen the menu another time it was gone again.

anyone experienced that? should I report this as a bug?

[stray elm]

I don't think they're actually supposed to stay pinned between opening the menu

[stray elm]

Alright--I didn't see anything in your log file (it just cuts off), so could you send another email to support?

[steep plank]

So the times this worked, that was then a bug? But that would be a cool feature, wouldn't it. Helps you to keep track of your stuff. I"ve sent a report bug form. Cheers.

[stray elm]

It might be supposed to work like that...maybe it resets when you pick up something new? I haven't tested it much, I can check later

Thanks for reporting, either way

[lyric sun]

Ah okay

[stray elm]

Yeah, sorry ^.^" Wish I could help more

[tender finch]

Hi there. I have a bit of a weird situation. I genuinely can't tell if this is a bug or just an incredible run of bad luck: In only one of my runs, out of over 20 where I've made it through Elysium, have I run into the Minotaur miniboss room, and that was the very first run. Every other time it's been the butterfly ball.

Is it possible something is screwed up in my save file that stops the Minotaur miniboss room from spawning? Is there a condition I have to complete to make him spawn?

[stray elm]

There isn't any condition like that that I'm aware of, but you could try verifying file integrity

[tender finch]

Yeah, I checked the lua file just now and the only condition I can see is that you haven't seen the butterfly ball or the other Elysium miniboss yet this run

Maybe I have the world's worst luck, then. I hate that butterfly ball.

[tender finch]

Stupidly, I think it might be based on which direction the door is facing. I have this habit of taking doors facing northwest, which doesn't line up with the door in Asterius' arena

Since Asterius' arena is set in the lua to not flip horizontally, you can only get there through a door facing northeast.

Mystery solved!

[ashen smelt]

I'm a bit scared of something

I ran hades on another device (My laptop), on steam offline mode.

Turns out it was a really old save.

In-game, I went into one room (I think it was bedroom to courtyard), not sure if it saved or not, and realised that a few weapons hadn't been unlocked yet, and then i immediately closed the game

When i return to the main device (My home computer, which will have online) i play the game on, does my old data override it?

[tender finch]

Probably not; if there's a mismatch between Steam's cloud save and your local save, Steam will ask you which one you want to keep.

[ashen smelt]

Oh, thank god

I got real scared about this

[stray elm]

It should not, and even if it does, you should have at least 2 backup save files automatically

[ashen smelt]

Because the difference in save data is really big

So, to be safe, I should run my home computer (with the latest save data) first while leaving the laptop offline yes?

[stray elm]

are you sure about that? I feel like I've seen it from both orientations...

[tender finch]

I'm guessing that's what FlipHorizontalChance = 0.0, means, yes.

[stray elm]

fair enough xD

[tender finch]

I could be wrong, of course.

[stray elm]

yee. I'll pay more attention next couple times I see him

[tender finch]

I'm going to start going northeast in Elysium.

I hate that butterfly ball

[stray elm]

if nothing else, you only need to worry about that for when you see miniboss rooms

[tender finch]

True.

[astral hare]

hey all, just bought the game and seem to be encountering a "not responding" every few hours. I've tried all the suggested fixes, and the weird part is the game sometimes comes back to life if i just wait, sometimes a minute, sometimes 15, but once it freezes once it keeps happening. After this, I cannot launch the game without it "not responding" until i restart my computer. Any help would be great

[stray elm]

what platform / OS?

[astral hare]

win 10, steam

[stray elm]

could you walk me through what you've already tried real quick? That way I don't just repeat stuff

[astral hare]

yeah, so I have launched as admin, disabled steam overlay, changed the profile name of my sjson file, downloaded new visual studio, and tried vulkan and 32bit

oh and disabled firewall

[stray elm]

have you tried the stuff under If You're Experiencing Hitching / Freezing / Lag / Frame Rate / Performance Issues?

there are a couple addition things

[astral hare]

where is that list?

[stray elm]

in #h1-tech-fixes

#h1-tech-fixes message

[astral hare]

ok let me try some of those. I was in the middle of a decent run too

[stray elm]

there are steps for recovering progress (even mid-run!) towards the end of #h1-tech-fixes

so I'd backup a copy of your save files now, that way once we get the freeze fixed you can continue

[tame umbra]

hello guys my pc crashed while i was playing and my save file got corrupted

kinda in panic mode right now

[stray elm]

There are steps towards the end of #h1-tech-fixes for recovering progress--start up the game, but don't open the play menu, then go ahead and do those

[tame umbra]

thank you

[stray elm]

you may end up losing the run you were in, but the rest is almost definitely recoverable

[tame umbra]

oh sorry

chiron kinda destroyed me i dont really care about the run

IT WORKED

[stray elm]

sweet!

[tame umbra]

IM RIGHT BEFORE I LEFT OFF

[stray elm]

oh awesome

[tame umbra]

TIME TO GET MY BUTT BEAT BY CHIRON AGAIN

[stray elm]

Best of luck!

[tame umbra]

thank you

[stray elm]

Take it slow, dodge a lot ^.^

or don't :P

[tame umbra]

he has a lot of health

[weak lintel]

Controller question: I'm using a switch pro controller with the epic games version of the game. Everything works fine with two exceptions: 'A' both dashes AND casts simultaneously, and if I try and pause it open the pause menu for a fraction of a second and then unpauses. Anyone have any idea what could be causing this?

[dreamy geyser]

you probably need to use 3rd party xinput conversion software

or just run the game through Steam manually to utilize Steam's controller functionality

[weak lintel]

Gotcha. Is the issue with steam's button mapping, do you think?

[stray elm]

What happens if you disconnect your controller, open the pause menu, them reconnect?