h1-tech-support

[modern summit]

I get to this point

Put in my code. Then I get the error

Nevermind I got it

I wasn't selecting Submit properly

[peak tree]

hey! I retried to solve the issue with the sync fail and i’m still having issues

[thick lava]

Which service are you using, Steam or Epic?

[peak tree]

Epic

[thick lava]

Is this happening for you on PC and on Switch?

[peak tree]

PC works well, but Switch gives me the issue

[thick lava]

Hmm. Can you DM me your Hades.log file? Should be in C:\Users\you\Documents\Saved Games\Hades

[peak tree]

sure! one sec

[jaunty hull]

Cross saves set up, my original save transferred to steam correctly from the switch. Next day I went to get on steam and none of my new progress was there. Cloud save still triggering on switch when I quit but not going to steam anymore.

IE holding muxh earlier runs shield on steam but recent run save/quit on switch was malphon gloves

[thick lava]

You might need to restart the steam launcher. Also you can check https://store.steampowered.com/account/remotestorage to see if the timestamps look right to you

[jaunty hull]

More info: looks like if i launch from hades icon on pc I get no indicator of the problem but spawn in on the old save.

If I launch from steam I get notified of a save conflict and have to choose one.

[thick lava]

Yeah, you definitely want to launch from within the steam client, it should give you the opportunity to resolve any conflicts. Sounds like your cloud saves are newer than what's on your PC

(as in, your cloud saves have your switch progress)

[jaunty hull]

Yeah that's what it looks like. I just took the cloud progress. Does it not handle it seamlessly? I haven't been playing them simultaneously

Thanks!

[thick lava]

Usually you shouldn't need to resolve a conflict after uploading from the switch, but if you aren't usually launching through the steam client that may be why

[carmine raft]

I bought a second copy of the game so I could play my switch save on pc but I can't get it to work. It says sync failed please check your connection. But I have internet and just downloaded the update with it. Do I need to have switch online service to use this?

[thick lava]

Are you seeing 'sync failed' when you choose 'Play' on switch, or after you try to 'Sync & Quit'? Also, are you using Steam or Epic?

[carmine raft]

When I choose play. I'm using epic

There's no option for the sync and quit in game even though my epic shows as connected in the cross saves menu option

[thick lava]

Yeah, if the sync fails at the start, it will run in offline mode. You're running into an issue a few other people have been getting. We're looking into the problem

You don't need Switch Online btw. Though I would double-check your internet connection on your Switch and restart your device

[carmine raft]

I've done both. Didn't change anything. For what it's worth I was able to update the game and log into my epic account on this internet connection

[thick lava]

Yeah, sounds like the same problem. For now, if you could DM me your Hades.log (C:\Users\ you \Documents\Saved Games\Hades), this will help us in tracking down what's going on. Sorry I can't be of more help right now

[carmine raft]

Will it help if the issue is on the switch side and not the pc side?

I can dm it in a little bit I'm away from my pc right now

[thick lava]

Yeah, we need some info in the log about your epic account

[viral burrow]

Hey there! I was so excited to try out cross saves I overwrote my steam save with my switch save like a dummy 😦 I've gone through the steps of re-naming the backup saves and tried a few of them, even my oldest. They all load with the exact same game state from my switch save. Any ideas on where to go from here?

[thick lava]

All of your .bak files are the same as your latest switch save? Can you show me a screenshot of the save folder? C:\Users\you\Documents\Saved Games\Hades

[viral burrow]

Sure, give me a few. And thank you!

[runic scaffold]

@thick lava Hi im back, Im kind of confused about which files im supposed to rename, The last time i played the desired save file was 12/16/2020 @11pm ish

[jaunty hull]

Is it intentional that the keepsake boons keep showing up on the unreachable erebus gates?

[viral burrow]

Some of the .bak files are there with different names from experimenting trying to fix it myself (like 2Profile.sav and Profile1(2).sav)

[thick lava]

So in this case, you both should have Profile1.sav.bak and Profile1.v.sav.bak and Profile1_Temp.sav.bak . Basically what you want to do is remove the .bak and the game should be able to load them @runic scaffold

Of course, before you do the renaming, I'd copy the entire folder to a safe place so you can always go back to it

[viral burrow]

I'll give that a shot. Thank you!

[runic scaffold]

it worked! @thick lava thanks a ton

[viral burrow]

No such luck here though 🙃

Gonna keep trying. I imagine I'm missing something.

[thick lava]

If you load the game on PC, is the save in slot 1 during a run, or at the house of hades? It might be defaulting to the mid-run save (Profile1_Temp.sav)

[viral burrow]

Mid-run, same spot every time

[thick lava]

OK that makes sense. So you probably need to rename the Profile1.v.sav.bak to Profile1.v.sav and possibly remove the Profile1_Temp.sav from that folder

Again, I'm assuming you backed up everything before you started renaming files. Good to do that now before you do anything else

[viral burrow]

Oh yeah 😛 Not my first time screwing something up and having to play with files. Gonna give that a shot.

Ok, so that didn't work for me either, but get this - For grins and giggles I deleted my save folder (with a backup of course) and ran Hades through Steam. Same save file, no issue.

Like, the stuck mid-run file

[thick lava]

Ah, I have an idea what might be happening here. When you launch Hades again, the steam client will sync and it might undo or overwrite the changes you made in file explorer

Let's try launching Hades first, then alt-tabbing at the main menu, then restoring the .bak files. From there, you should be able to click Play and hopefully see a backup save in the profile list

[viral burrow]

THANK THE GODS (and Dexter!) IT WORKS

The utmost appreciation, good sir.

[thick lava]

No problem! Glad we figured it out!

[viral burrow]

Meee tooo 😅 Y'all are awesome. Thanks again.

[low turret]

So, me and my brother both have hades, on the same computer, not the same account. Now, reccently, our save datas got switched, now his progress is on my account, and my progress is on his account. Is there any way you guys can fix this? Its quite annoying

[dense rune]

Saves are located in Documents\Saved Games\Hades - you should be able to just swap them from your account to his and vice versa

[maiden yew]

@thick lava I'm having the Epic => Switch sync fail as some other people in this thread. Should I send you my logs as well?

[stray elm]

I also recommend using different save slots, to prevent anything like that from happening again

[wicked gull]

Thanks @dim spruce for fixing my issue, it seems its back to how it was before, maybe even slightly better..thanks \o/

[crude acorn]

are you playing on Steam and do you have family sharing enabled?

[grand jay]

Hey guys, apologies if I missed the answer in this thread but I'm having trouble with cross-save between NS and Epic. I‘ve successfully connected to Epic from Switch and got cross-save enabled. But whenever I hit the play button on switch, it turns out to be a sync fail just like @maiden yew had described. What can I do then ?

[crude acorn]

could you send me your Hades.log file from Documents/Saved Games/Hades/Hades.log?

[frank carbon]

Hello everyone,

I started experiencing awful performance all of a sudden and I've been able to fix it, so I decided to chime in here.
I'm on a 1080ti and threadripper 1950x and a 144Hz g-sync monitor.
Up until now I've had pretty much flawless performance.
Yesterday my experienced got rather awful. Rtss reported anywhere between 70 and 90 fps but the frame times must have been awful. It didn't look like 70 or 90 fps, it looked like 20, especially when the chambers were scrolling on screen. When it was just Zag moving through doors it looked smooth enough. From time to time the game hitched and stuttered. All in all there seemed to be a delay on all actions and the stuttering was very prominent.

The game was playable I suppose, but my eyes got tired quickly and the experience was altogether unpleasant.

I'm not sure which of the following actions caused the problem, maybe just one, maybe a combination.

1. The most obvious thing: I updated my geforce driver from v 456.38 to the current 460.89.

2. At the same time my Windows automatically installed four updates: KB4586878, KB4580980, KB4023057 and KB4592449.

As per the tech-fixes thread suggestions I've tried disabling G-sync, V-sync, toggling full screen and borderless mode.
I've had maximum performance set in geforce settings. These changes didn't fix it.

What fixed it for me:
I've decided to revert to my old nvidia driver and this did the trick.
I used DDU in safe mode to remove the driver and installed v 456.38.
Fps went to 330-600 if I leave it unlimited.

Maybe my driver update didn't install correctly. Maybe one of those windows patches somehow conflicts with the new driver. As much as the win updates may seem irrelevant I decided to share, since I didn't test the game with only the gpu driver updated (without the win updates).

hope this helps
cheers

[stray elm]

Thank you for the detailed report! If it wouldn't be too much of hassle, do you think you could test updating the driver again? That would help us know if it was a faulty install or an issue with that version/windows patch

[wheat arrow]

Hello. I'm playing on Switch Version 1.0.37119 and I noticed a typo on one of Than's dialogues. I'm on mobile so I don't know how to tag a spoiler on photos.

For the word "Meeting", "Meting" was typed.

[stray elm]

It's not actually a typo—meting is a word that means "to dispense justice", or similar

It does sound the same though

[wheat arrow]

Oops. My bad!

[stray elm]

No worries hahaha, you're not the only person to ask about that

It's not a common word

[wheat arrow]

Glad to know a new word then! Hehe

Thanks, as usual Swan!

[stray elm]

Sure thing ^.^

[stray elm]

(oh, and you can tag spoiler text with || two bars like this on either side ||, and images by naming them SPOILER_filename)

[wheat arrow]

Wow! Learned 2 new things today! Thank you! I'll definitely try it out sometime!

[grand jay]

Sure thing. It seems neither Switch nor Epic version can link to the sync server correctly and I'm sure my Internet connection is quite OK.

[crude acorn]

hm, what happens on the PC? The logs seems okay

[grand jay]

Not sure what’s going on.😫 Whenever I hit the play button, the sync process begin and last for a few minutes. And it end up failed every single time.

[crude acorn]

@quaint pagoda do you have a question mark in the profile screen?

on the Switch

[crude acorn]

this is on PC?

[quaint pagoda]

Not on PC.

[crude acorn]

haha, sorry, that was a question for LukaXmom about PC

[quaint pagoda]

It's cool. Thanks

[crude acorn]

so, for you, @quaint pagoda, you connected Epic on the Switch, and do you have a cloud with a question mark on the profile screen?

@grand jay can you try again, I've changed something

[grand jay]

This situation appears both on my PC and on the Switch 🥲 I understand normally this means my inner network situation is to blame BUT my Internet linkage works perfectly in any other apps and games except Hades. Maybe there's sth wrong in the server?

[grand jay]

Ok, I‘ll have a try

[crude acorn]

(and send me the log again after, please)

[midnight tinsel]

I mentioned/asked yesterday that the game feels very laggy and unresponsive on the switch when using Aspect of ||Arthur||, especially when maps are crowded. I never tried it prior to the patch released on the Switch the other day so I don't know if this is how the aspect is supposed to feel or not. But it doesn't feel like this is how it's meant to be.

I've now tried some more with it, restarted the game, the switch and all things you would do to eliminate other possibilities. It still feels very wrong to me, so I feel it's worth mentioning for others to look at.

[grand jay]

I guess we're halfway there .😆 Somehow it worked on PC at first as my save can link to the sync server smoothly. But when I hit the play button on Switch then, the Sync process failed immediately, displaying the message that sth is wrong with my connection. So I log out my Epic account from Switch and log in again , then it worked perfectly on Switch. However, this time it was the sync process on PC that failed 🥲

[grand jay]

oh and that's the log

[crude acorn]

yeah, this looks better

hm, there are no errors in this log 🤔

[grand jay]

Wait, perhaps I can have a try by following Ian's procedure to change my Epic passwd. I guess the key error lies in Epic's account service maybe.🧐 I 'll be back if there is any progress.

[crude acorn]

it's important that the main stuff of infinite loading is gone

it seems that the connection can sometimes fail and sometimes succeed now, we're investigating that together with Epic

[grand jay]

lol it does't work at last xxxD. Anyway, thanks for the help and I believe u guys and Epic will fix this issue soon.👍 Love💯

[torn quail]

My Steam account login & PW isn't being recognized on the Switch

I even logged out of my steam account on PC and logged back in using my credentials and it worked on PC

Could it be that I have Steam Guard on and ask the Steam app on my android to authenticate?

[low turret]

on steam with family sharing

My account bought it, but my brother can use it

[crude acorn]

a new version of Steam Client Beta should adress these issues https://support.steampowered.com/kb_article.php?ref=7021-EIAH-8669

[crude acorn]

yeah, that could be it

[torn quail]

So I have to remove my Steam Guard?

[crude acorn]

Sorry, I may have misunderstood. Steam Guard can be used with Steam Cloud, there should be no issues with it. This may be related to a Captcha or something else, what is the exact error message you are receiving?

[harsh patio]

How does the cross save handle multiple save instances? I have my save on EGS, and one on switch, will it need to overwrite them? Right now it seems to just be syncing them separately and I literally can't keep the switch file deleted. But it doesn't seem to be affecting my save on EGS. I'd be a bit upset losing that progress.

[stray elm]

It will need to overwrite them (you choose which), but you can move your EGS save to a different slot

[warped ferry]

My brother and I share a computer, and we both play Hades. We use the family share feature on Steam, which is why I assume we have a problem.

At some point his file overwrote mine, I’m assuming because we both used profile slot 1. I switched his file over to slot 2, but we still find our progress being overwritten sometimes.

We can still usually find a backup save to force into the game, but is there anyway we can avoid this hassle?

[crude acorn]

a new version of Steam Client Beta should address these issues: https://support.steampowered.com/kb_article.php?ref=7021-EIAH-8669

[warped ferry]

Thank you, I saw you mentioned that in an earlier thread, but I wasn’t sure if it was my problem or not.
Thanks!

[stray elm]

Ooh, that's exciting!

[junior lagoon]

On Steam, with 70 plus hours. My switch keeps pulling my twenty minute switch save from the cloud. I want my pc save. 😦

[stray elm]

Could you check to make sure that save is showing up on your Steam Cloud?
https://store.steampowered.com/account/remotestorageapp/?appid=1145360

[low turret]

Didn't work

[stray elm]

@low turret

[torn quail]

Ok I had the wrong steam PW, but now after 5 hours, Hades crossSave is saying I've had too many attempts. How long does it take before I'm allowed to reauthenticate?

[stray elm]

It looks like Steam's is 30 minutes, so probably around that?

[torn quail]

I'm 5 hours out from my previous login and I'm still getting the Too Many Attempts message...

[stray elm]

are you trying to log into Steam on PC or Switch?

[torn quail]

On Switch. PC is fine

[stray elm]

have you restarted your switch?

and how long have you waited since your last attempt?

[teal sandal]

Hey people! I have a question about cross saves.

I own Hades on PC and switch. I have enabled cross save between the two systems. On PC, I have save files in slots 1, 3, and 4. On switch, I had a save file on slot 1 only.

When I use cross save on switch, my PC save slots 3 and 4 appear on my Switch, accompanied by "Green Cloud Checkmark" icons. However, save slot 1 does not appear to sync my PC data, and is accompanied by a "Yellow Cloud Question Mark" icon. How can I get my PC save in slot 1 over to my switch properly?

I suspect that if I delete my Switch save slot 1, then my PC save slot 1 will sync properly. But I do not want to delete my Switch save slot 1 unless I know this will be the case. Any help?

[stray elm]

if you press "play" on slot one, it should give you a popup to choose which save you want to keep (cloud = PC, local = switch)

[teal sandal]

Well that's a foolishly easy problem to solve Lol thanks!

[stray elm]

Sure thing ^.^

[crimson pewter]

Anyone know of the game music is safe for streaming?

[drifting laurel]

I must be overlooking something, where is the menu option to enable cloud saving? I have cloud saving enabled in the Epic client, but it doesn't look like I've ever cloud-saved any of my Hades files. I looked through the Settings menu both from the main menu and within the game itself but am not seeing a cloud save option.

[worn mason]

Hello I'm having problems with cross save not working for me between Switch and PC (EGS). My save is on Switch and I want to get it on PC. I connected to my EGS account through the cross-save menu on the Switch. However I don't seem to have any options to sync my save anywhere. Every time I go to the Play menu from the start menu it tries to Sync but fails every time.

[stray elm]

Hello! The devs are aware of some issues with cross-save syncing and are working on a fix

[stray elm]

if you look in Options -> Settings, it's called Epic Services

[stray elm]

I'm not certain, so if you don't hear from one of the devs here, I'd reach out through https://www.supergiantgames.com/contact/

[drifting laurel]

Aha. Figured out what went wrong. I’ve got a shortcut directly to Hades on my desktop and I guess I have not opened it through Epic’s launcher even once since 1.0. Opened it from EGS now, got the pop-up about enabling cloud saves, my PC and my Switch seem to be seeing each other now. Thanks!

[stray elm]

Sure thing ^.^

Glad you figured it out

[safe coral]

Hi! My cross save is not working. I connected Steam, Then I go to Play and it always say "Sync failed. Please check your connection". I tried everything, my Steam is updated, my copy of Hades on both platforms are updated, I closed the game, opened it again, many times. I have my Nintendo Online subscription in order. I tried to play a complete run anyways, save it, and then try the sync again, just in case, but no dice. 😦

[stray elm]

Heyo! The devs are aware of some issues with cross-saving, and they're looking into them. Sorry for the inconvenience

[spiral vessel]

I’m getting logged out of Epic a lot (while playing / every time I suspend or resume the game) on my switch, but I think I’ll wait for the next patch/post before doing a proper bug report 🙂

[stray elm]

are you getting a notification about being logged out, or are you just noticing it?

[spiral vessel]

There’s a cloud disconnect icon that occurs during my play through and then the menu goes back to “connect to <steam/epic games>”

[stray elm]

how stable is your internet connection?

I don't think that would be causing an issue for this, but it could be (if it's not very stable, that is)

[spiral vessel]

Very stable on other consoles. I play destiny 2 multiplayer a lot. There might be an issue with my switch’s wireless connection perhaps but I’m not sure how to validate that (maybe I can try Mario Kart online. I only just got the switch)

[stray elm]

Have you restarted your switch since it started happening?

[livid moat]

Hello! Is it possible to transfer saves from PC to PC?

[stray elm]

Yup! Both Epic and Steam have Cloud Saves you can enable, but you can also move them manually by copying all of the files in Documents / Saved Games / Hades and moving them to the other PC

[livid moat]

Thank you so much!

[stray elm]

Sure thing ^.^

[hollow flint]

My cross-saves are not working Switch to PC. I played my steam save on Switch for a few hours tonight and when quitting the game I received the error "Sync failed. Please check your connection". My Switch was connected to the internet. I tried restarting the game, and my switch, and whenever I select "Play" from the main menu it shows the same "Sync failed. Please check your connection" error.

[stray elm]

Hello! The devs are aware of some issues with cross-save syncing and are working on a fix

[hollow flint]

Is there an ETA on the fix? Should I stop playing until it is resolved to avoid losing progress?

[spiral vessel]

I have not! I will try this now

[stray elm]

There isn't an ETA that I know of. As for losing progress, the game should still save just fine, it just won't be the same across devices

[hollow flint]

Will there be any issue with a save being lost due to the platforms being out of sync once the issue is fixed? For example, one platform's save being removed and replaced with anothers on the next successful sync.

[stray elm]

Are you trying to keep both saves, or use just one save on both devices?

[hollow flint]

I want one for both devices, I purchased Hades on Switch today solely for the cross-save capability.

[stray elm]

Alright--then when the cross-save issue is fixed, you'll be given an option to choose which save you want to keep

there isn't really a way to merge them

[hollow flint]

Great, thanks!

[stray elm]

Sure thing ^.^

And thank you for your patience!

[heady igloo]

I think I may have overwritten my Switch save (which I was much further on) with my Pc save. Is there any way to recover an old switch save?

[cinder cobalt]

Hi I'm sure this was already asked, but how can I access saves from PC on my Switch?

[stray elm]

Right now, there isn't that I know--what exactly happened? And how far along were you on the Switch?

[stray elm]

There should be instructions within the game itself on the Switch. Look for a sub-menu called Cross-Saves

[cinder cobalt]

Well uh, its just that I only see the saves I already have on my switch, not the ones on my PC

[stray elm]

You have to manually tell them to sync, do you see that menu?

[cinder cobalt]

Yeah, I linked my steam :)

[stray elm]

Do you see a question mark over a cloud icon by your save slots?

[cinder cobalt]

Nope

[stray elm]

do you see a cloud icon at all?

[cinder cobalt]

yeah it just has a check mark

[heady igloo]

I connected my switch game to my Epic account, and uploaded that save. Moved over to PC and didn't find my switch save present in Slot 1 (as i had a PC save there) loaded the PC save and was asked to sync when trying to quit, which seemed to overwrite my save slot 1, and now on my switch I can only see my PC save. ( i had beaten the game several times (over 80+ hours) worth of playtime on switch. To me it looks like it's completely lost my switch save...annoying but I guess it is what it is..

[stray elm]

when you opened the PC save, were you given a prompt to pick between cloud and local?

[heady igloo]

nope

[stray elm]

and it doesn't look like it's the same save as your PC?

[cinder cobalt]

nope ;-;

i have like 90 hours on the pc save ans the one on my switch has 7 escape attempts sooo

[stray elm]

If you check here: https://store.steampowered.com/account/remotestorageapp/?appid=1145360
do you see your steam save?

[cinder cobalt]

I think so!

yeah c: its the biggest one

[stray elm]

Alright--unfortunately, I'm not as sure what the process is from Switch to PC. Could you send an email to [e-mail] , along with a zip of all of your save files (the Documents / Saved Games / Hades folder)

[stray elm]

alright--could you try disconnecting your switch from your steam (not 100% how to do that, sorry), restarting your switch, and then reconnecting?

[cinder cobalt]

I can try that!

should I delete the saves on my switch?

[stray elm]

you shouldn't need to, so let's see if we can get it to work without that

[cinder cobalt]

ok I did what you said but the saves dont appear on my switch

like the saves from my pc

[stray elm]

still a green checkmark?

[cinder cobalt]

yup

[stray elm]

could you try with a different save slot from the PC? (you can duplicate your Profile1.sav, Profile1.v.sav, and Profile1_temp.sav to be Profile2)

and then start up and close down Steam to update the cloud

[cinder cobalt]

alright I think I know the issue lol

im not able to access my PC so I haven't updated it there

im sorry for wasting your time ;-; you were super helpful

[stray elm]

that could be it, yeah--I'm going to run through the cross-save process myself this weekend so I have a better idea of how it works

no worries!

[sick snow]

Hi! I'm unable to have my game cross-save from switch to pc, I've linked my steam account, my internet connection is good, I have no interfering save slot and the sync failed message continues to pop up. I have steam cloud enabled, I double checked most of the troubleshooting options it gives on switch and both games are up to date. I'm basically unsure of where to go from here.

[kindred bison]

just wanna say for future ref if some1 else is having problems like me: I had an x over the cloud icon and it said "connection error" so I disconnected my steam, restarted my switch, & signed back in and now it's working so!! if that helps any1, that was good advice swan

[stray elm]

@sick snow could you try this?

[sick snow]

Just tried it, still failed to sync

[stray elm]

Alright. The devs are aware of some issues and are looking into it

[sick snow]

All good, I merely wanted to see if there was some sort of fix.

[stray elm]

Hmm--are you looking at it on Steam or Switch?

[sick snow]

I had both up, but I'm mostly looking at the switch. I had to update my game on steam before I started it on Thursday, the 17th, but I didn't see the cross save option there in the menu

[stray elm]

Mmkay. I'm not sure what the exact process is from Switch to PC, so I don't have any specific advice

[sick snow]

It's okay, I saw that you had mentioned doing a cross save for yourself to really understand it.

[stray elm]

ye ^.^ I'm gonna test it both ways hahaha

[alpine rain]

Anyone else having issues with Hades syncing your save data from Steam? I'm going from PC to Nintendo Switch. I linked my account and whenever I go to play it says it was unable to retrieve my data.

[stray elm]

@alpine rain could you try this?

[alpine rain]

I figured it out!

So I had open Hades on Steam, load my save game, and then sync. This worked for me!

This might work for @sick snow too?

[sick snow]

I actually just tried again and the sync worked, I had deleted my PC save to allow the cloud save to take over, but the file actually stayed and keeps reappearing. I was able to move it over to profile 2, but it's duplicated and I'm sifting through the saved games file to make sure everything is properly moved over so I can then figure out how to access the cloud save file from switch

[limpid elk]

I keep having intermittent sync issues. It's worked a couple times but fails more than works. I've tried disconnecting/reconnecting steam, quitting Hades on switch and restarting it. Disabling/re-enabling wifi, etc to no avail... It was failing a lot earlier, worked once or twice and is now back to failing. Definitely not a seamless experience.

[stray elm]

Heyo--the devs are aware that there are some issues with cross-save syncing and are looking into it. Sorry for the inconvenience

[limpid elk]

Ok Cool 🙂

[frosty tiger]

Okay, so I want to know if the Guan Yu Spear is supposed to work like it is working right now...

I mean... at Lv.1 it gives a lot less HP, meaning you are forced to Level it up to Max to actually not die

And I know it has a Regeneration Mechanic in its Spin Attack, but its kinda hard to pull off when you have such low health, especially in Boss Battles

So may be I was thinking if you'd put some regeneration in its Special/Heavy Attack too, then it would balance out the weapon overall

Like I mean 1 Point Regeneration on 1-Hit of Attack or Special would do wonders... as of now you literally are like a Super Weak Glass Canon

[round kernel]

Hello
I have an issue to sync my EGS version with my switch version.
Bonheur games are up to date.
But it don't work.
I tried to uninstall et reinstall both versions, but it don't Word.
My network Word well.
Have you some tips to make it work or shall i wait for next update?

[stray elm]

The devs are aware of some issues and are working on a fix

[spiral vessel]

So I rebooted my switch earlier (after it was suggested), and now the EGS cloud saves are staying enabled, but after syncing from my switch -> EGS, and then playing on my PC - my switch isn’t able to download from the cloud. I’ve tried restarting the switch - the only thing left i can think of is disconnecting and reconnecting the EGS connection

[round kernel]

OK thank you

[stray elm]

that could be worth trying, yeah

[spiral vessel]

I’ve done a few more tests - so i:

1. Logged out and back into EGS
2. Game sync’ed fine, was able to select “Cloud” and resume where my PC was
3. Moved one room and did a “Save & Quit” - cloud save icon came up and the save worked.
4. Slept the Switch.
5. Resumed the switch
   At this point the cloud save icon came up and then showed a red X (indicating failure?) if i go back to the cross-saves menu, it doesn’t seem to show me being logged into EGS

If i then reboot the switch (Restart) or close hades and restart it - the cloud save icon comes up at boot, but fails (and cloud saves can’t be accessed) but now my cross-saves menu gives me the option to disconnect from Epic Games (whereas before, after i slept the switch, it would say “connect to epic games”)

I’m going to try and reconnect and play a run and see if I lose my EGS connection during the run (I think this happened when i initially connected)

[dapper beacon]

I don’t know if this goes here but I encountered a bug.
I picked a room for coins and after killing the last enemy, I immediately press the button that picks up the item. The noise for the coin being picked up happened, but I didn’t get 100 coins. I didn’t get any. I wasn’t sure if it was because I picked it up too fast or another bug.

[spiral vessel]

So after the run, i was able to save just fine.
After sleeping and reloading the game things still work.
After restarting the game... things are still working!

[stray elm]

what platform are you on?

[dapper beacon]

PC

[stray elm]

did you have the chaos bane that prevents you from getting any obol?

[dapper beacon]

I was really quick on pressing the button too

No

[stray elm]

alright--could you report that in-game with ?

[dapper beacon]

Alright! I’m on my phone atm, but I’ll do it later today : )

[stray elm]

Thanks ^.^

[wise nacelle]

I lost my progress of two hours on Epic Store, i think is in the cloud but the server can't connect what i do ?

[keen dome]

my switch version will not connect to my steam account. I have gotten the "youve tried too many times on this network, try again later" since yesterday

any ideas aside from waiting a week?

[low turret]

well, We have different accounts, It shouldn't do such a thing, but okay

[modest tendon]

Noticed that if you have Skelly's tooth equipped and have already used its charge but then get a DD restored from Charon's Well, Zag still procs the Skelly's Tooth voice line when the restored DD gets used up. Not sure if this was a one-off or not though.

[shy kettle]

is there a way to lower the quality since i'm playing on a potato

[lilac ferry]

Hi! Ive been trying to connect my steam account on the Switch to enable cross saves, but I had forgotten my steam password for a bit and put in the wrong one a good amoutn of times, til it started giving me a message: "There have been too many login failures from this network. Please wait and try again later."
I did finally get my password right, i believe, but it still gives me that message every time I try to put in my steam info. Ive tried waiting a full 24 hours between attempts, and tried turning my switch off then on again, turning wifi off then on again, and uninstalling and reinstalling hades on the switch, but it gives me that message every time. Any advice?

[shy kettle]

is this chat dead or something

[novel elk]

i'm not sure if this is expected behavior with cross-saves or not. on Switch, i did what is necessary for the "bad call" achievement, and was hoping that would unlock when i logged in to hades on PC/Steam, but it didn't. i'm guessing the save file might not keep track of that type of thing?

[flint compass]

yeah, that achievement is one you should have to do again on steam. only story achievements unlock when loading up your save, ones you can reasonably achieve again in a run like bad call and haste of hermes for example wont transfer

[novel elk]

thanks, kind of what i figured

[stray elm]

Check #h1-tech-fixes . And please be respectful—not everyone works, or works the same hours, over the weekend

[stray elm]

I'm not sure how to manually check the Epic Cloud, unfortunately, sorry. That being said, there are steps towards the end of #h1-tech-fixes about recovering local progress

[stray elm]

(and @lilac ferry ) I've noticed a few people mentioning that message not clearing—could you both please send an email to [e-mail] explaining what's happening? That'll be easier to keep track of than discord messages They might be a bit slow to respond, because it's getting close to the holidays

[stray elm]

If you're on PC, could you report that in-game with ?

[modest tendon]

Wasn't in my game but noticed it on a friend's stream. Can I still report it in-game without having triggered it myself or do I need to recreate it to report it?

[stray elm]

You can still report it, though if you could include a link to a clip, or a link with timestamp to a VOD, that would help

[shy kettle]

@stray elm sorry forgot it's the holidays

I checked the channel but it doesn't answer my question is it possible to lower quality by messing with files or something

the game is still playable

30-40 fps

so if I can't not a big deal

[keen dome]

@stray elm thanks, i have sent an email 🙂

[stray elm]

Several of the steps under If You're Experiencing Hitching / Freezing / Lag / Frame Rate / Performance Issues will reduce quality

[shy kettle]

ok

[stray elm]

here, I can just list a few out

[shy kettle]

but when i remove the steam overlay i don't see a fps counter

i'll try removing it and see

[stray elm]

On Steam:
· Right-click on Hades in your Steam Library
· Select 'Properties...'
· Press the button that says 'Set Launch Options...'
Paste in: /DrawBlendMax=8 /DrawLights=false /DrawColorGrading=false /DrawBloom=false

[shy kettle]

it says remove w7 compability mode, but I'm on windows 7

does it matter

[stray elm]

nope

[shy kettle]

ok thanks

[stray elm]

and don't worry about most of those--

just try those 4 launch options

either individually or together

each of them reduces a visual aspect of the game

[shy kettle]

thanks will try

[empty moth]

hey @stray elm what was the solution you suggested for a save loading a few minutes in the past when I asked before? can't seem to from: search myself so couldn't find the messages

[stray elm]

@empty moth this message?

[empty moth]

yup that one, ty

I'll try that now

didn't seem to change anything

[stray elm]

Alright--could you send an email to [e-mail] , including your Documents/Saved Games/Hades folder as a zip file, and your DxDiag? (https://support.microsoft.com/en-us/help/4028644/windows-open-and-run-dxdiagexe)

[empty moth]

including the Temp files?

[stray elm]

as in, Profile1_temp, and such?

[empty moth]

ye

[stray elm]

the whole folder, yeah

[empty moth]

.sav and .sav.bak

should I send just the system info from dxdiag or all of the tabs?

[stray elm]

"save all information"

[empty moth]

ok, will do

I've sent the email, hopefully it'll help find a solution :)

[bitter ice]

would we have to purchase Hades again on the Switch in order to utilize cross-saves?

same goes for if it's going from Switch to PC

[stray elm]

There is no cross-buy, so you do need to purchase it on both devices

[bitter ice]

gotcha, thanks!

[stray elm]

Sure thing ^.^

[half harness]

quick question - so I started the game on the switch and just bought it for the laptop so i can stream and the like, and I enabled cross saves, but I'm not sure how to get the data from the switch to the game on the laptop. any advice?

[stray elm]

There should be instructions in-game with a cross-saves menu

[half harness]

so proceed in-game on the laptop?

[stray elm]

yup--do you see a cloud icon in the corner of one of your save slots?

(on the laptop)

[half harness]

no, i don't, but it is on my switch

[stray elm]

do you see a question mark over the cloud icon?

[half harness]

no it's a check mark

[stray elm]

are you on Steam or Epic?

[half harness]

steam

[stray elm]

do you have cloud saves enabled, both on steam and in-game?

[half harness]

how do i enable in steam?

[stray elm]

in the top right, click on Steam, then Settings, then Cloud

[half harness]

yes it's enabled

[stray elm]

and in the in-game settings?

[half harness]

what would it look like in-game settings?

bc its enabled on the switch where it says cross-saves, i already linked my steam

but i don't see cross-saves in-game on the laptop

oh - please disregard, i restarted the game and it's there now

thank you sm for your help

[stray elm]

Awesome! Happy to help

[soft lily]

hello!

quick question

I just bought the game on the epic store, to go with the version I have on switch already

I want to use the cross saves and have done all the switch-side setup and that is working well, but sadly I can't launch from the EGS

I can launch from the .exe just fine but that doesn't sync cloud saves correctly which defeats the purpose of getting this on pc as well!

I have tried everything from the tech fixes channel except a complete reinstall, so I thought I'd come here to ask if there were any leads before I have to sacrifice my slow internet to another download

thanks and love the game!

[stray elm]

Hello! Did you try verifying file integrity? (just to make sure)

[soft lily]

yep!

only thing on list left to do bar the reinstall is do the vcredist

which I'm trying now

the game itself launches fine outside of the epic launcher

[stray elm]

Alright--I'm a little busy right now, so I can't take a ton of time to help--have you looked up that error code to see if it has any extra information?

[soft lily]

yes it just seems to suggest the verification or redownload / disabling admin privileges

I'll install this vcredist and restart and verify

see what happens

sadly nothing worked

I will probably have to give up and uninstall and re-download

[stray elm]

Alright--before you do, could you follow the steps at the end of #h1-tech-fixes about sending in some info to [e-mail] ?

[soft lily]

sure thing

have sent over

rerunning dl but getting about 1MBps so will be 3 hours or so before I can check if it works

[stray elm]

Sorry for the inconvenience Thank you for your patience!

[soft lily]

all good, got switch to tide me over while I wait haha

[pastel storm]

Hello Im very annoyed I have so many hours in this game and this happen today plz help

[stray elm]

Hello--have you tried following the steps listed there?

[pastel storm]

Yes I renamed the file but I don’t know how to back it up

[stray elm]

Alright. Undo renaming the file, then select all of the files and copy them. Create a new folder called Backup and paste the files in.

Then, take the original Profile1.sav and rename it to Profile1_old.sav. Take the most recent file ending in .sav and rename it to Profile1.sav

[pastel storm]

Do I delete all the old files?

[stray elm]

nope

[pastel storm]

I’m sorry if I’m being annoying brother but what do I do after I make the new folder and rename them

I just don’t know a lot about computers

[stray elm]

No worries ^.^ Did you rename them in the original folder or the new folder?

[pastel storm]

The original

[stray elm]

Alright--if you had the game open, close it, then try opening it again and loading the save

[plain briar]

someone can help me?

the game dont save the changes

here in english

[stray elm]

The devs are aware of some issues with cross-save syncing. Are you sure you have it set up correctly on your Switch?

[plain briar]

i dont have switch

i download it from epic games

[stray elm]

Okay. What are you trying to do, then? Cross-saves is for between Epic/Steam and Switch

[plain briar]

nothing

just trying to play

but this error appear

and i dont know what to do

[stray elm]

If you check the options -> settings, there should be a way to disable cross-saves, which should prevent that from showing up

[plain briar]

transmit data or epic service?

[stray elm]

Epic Services will turn off cross-saves, but it will also turn off cloud saves. I thought there was a specific setting for cross-saves, sorry

Could you also report that error pop-up in-game with ?And include in the text field that you only have the game on Epic, so you're not actually trying to set up cross-saves

[pastel storm]

It didn’t work but thank you 🥺

[stray elm]

That's alright--there's still more we can try ^.^

Could you try deleting the original Profile1.sjson, and Profile1_temp.sav?

[pastel storm]

Done

[stray elm]

Then try starting up again ^.^

[pastel storm]

Still nothing 😩

That’s my original folder

[stray elm]

@pastel storm Alright--I can take a look later if you'd like. Could you DM me a zip of your backup save files? (select all, right click -> send to -> compressed (zipped) file)

[plain briar]

done

[stray elm]

Thank you!

[plain briar]

will i receive an answer in my email?

[stray elm]

You may, yeah, though because we're nearing the holidays they may be a bit slower to reply. Either way though, they'll see the report and hopefully fix the issue.

In the meanwhile, you could try turning off Epic Services and see if that lets you start playing

[plain briar]

okay ty

[meager parrot]

Hello, can anyone help me with this? I activated the option "extreme measures" with the contractor to see what it was, but I couldn't leave in time and was saved. Is there a way to delete a file so I can play it again without this extreme measures option? Because it will hinder all my progress in the game.I don't want to play with that extreme measures option enabled.

[stray elm]

it's not automatically enabled. You can control whether or not it's active from the Pact of Punishment menu

purchasing that just unlocks the final rank

[meager parrot]

I can't disable it in the pact, he says "that condition's non negotiable"

[stray elm]

You don't currently have Extreme Measure's enabled. The only Condition you have enabled is Personal Liability, which is locked for Hell Mode

[meager parrot]

This, I enabled personal responsibility after I activated extreme measures with the contractor, but I don't want to play with activated personal responsibility, there is no way to disable it?

[stray elm]

It is permanently enabled for Hell Mode. I don't believe there's a way to turn off Hell Mode

[soft lily]

So @stray elm good-ish news!

I uninstalled then re-downloaded, sadly it had the same issue.

However I thought as a last attempt I would move the game from my E: drive where I keep all the games to my C: drive just in case it made a difference. I followed the guide below and moved it over and to my surprise it worked straight away and cross saves populated immediately, not sure of the cause of this bug but problem solved at least!

(https://www.epicgames.com/help/en-US/epic-games-store-c73/launcher-support-c82/how-to-move-an-installed-game-from-the-epic-games-launcher-to-another-directory-on-your-computer-a7189)

you can mark the email I sent as solved anyway 🙂

[stray elm]

Ah, yeah that makes sense. Thanks for the update!

[soft lily]

no problem, hopefully it can help if someone else runs into the same prob!

[meager parrot]

until yesterday i didn't have this option of personal responsibility in the pact, is there no way to delete some file in the hades folder, to return without these personal responsibility options?

[stray elm]

I'm not sure how it could've been enabled if you're not using Hell Mode. You could try reverting to an older save using the steps towards the end of #h1-tech-fixes , except instead of grabbing the most recent file, use a file from before you purchased that option.

Before you do that, could you send me a screenshot of the save slots screen?

[meager parrot]

How do I revert? It was on 12/19

[stray elm]

Profile 1 or 2?

[meager parrot]

profile 2

[stray elm]

could you sort by date?

[meager parrot]

19/12

[stray elm]

as in, could you click on "data de modificacao" and send a new screenshot?

[meager parrot]

sorry, like this?

[stray elm]

not quite--could you sort like that for the entire Hades folder?

[meager parrot]

wait

[stray elm]

(as in, while viewing the entire folder, click that button)

[stray elm]

alright--could you rename Profile2.sav to Profile2_old.sav, then rename Profile2.sav.bak3 to Profile2.sav?

[meager parrot]

ok i will try

[meager parrot]

done

[stray elm]

Alright--try starting the game up again, your save should be reverted to that time

could you send a screenshot of the save slots screen as well?

[meager parrot]

it worked, it was reverted to that hour, but the liability option is still enabled 😦

[meager parrot]

where is?

[stray elm]

after you hit "play" but before you select which save slot you're opening

[meager parrot]

profile 2

[stray elm]

has it not said "Hell Mode" before?

[meager parrot]

yes hell mode

[stray elm]

Personal Liability is always enabled on Hell Mode

[meager parrot]

As I said, after I enabled extreme measures with the contractor that appeared personal responsibility. Before I played without.

[stray elm]

alright--try these same steps, but with Profile2.sav.bak7 instead of .bak3

[meager parrot]

See this youtuber, he plays without personal responsibility

[meager parrot]

ok

[meager parrot]

which do I rename Profile2.sav.bak7?

[stray elm]

First, rename Profile2.sav to something else (the name doesn't really matter). Then, rename Profile2.sav.bak7 to Profile2.sav

[meager parrot]

Okay, I will enter the game to see if it worked

I lost a little bit of progress, but personal responsibility is still activated, I don't think I can remove it anymore.

[stray elm]

(Usando Google Tradutor)
Ao jogar no Modo Inferno, a Responsabilidade Pessoal está permanentemente ativada. Sem o Modo Inferno, não é uma opção. É possível que você simplesmente não tenha percebido isso antes?

[meager parrot]

the personal responsibility option was activated, after I bought "extreme measures" with the contractor, I can only play like that now, right?

[stray elm]

with that save slot, correct

[meager parrot]

Okay, anyway, thanks a lot for all the help ^^

[stray elm]

Sure thing--you can undo the changes we made if you'd like, to get the progress back

[meager parrot]

Yes if possible I want to do this

[stray elm]

Alright. Delete the current Profile2.sav, then take Profile2_old.sav and rename it back to Profile2.sav

[knotty depot]

ok, so my game's graphics just started glitching tf out during the bone hydra fight, and the game wouldn't let me quit so i alt+f4ed, verified my files, now the graphics are fine but i'm back in the house of hades. is this intentional?

[meager parrot]

It worked, thanks for all the help

[stray elm]

Yes, that's how it's supposed to work. However, you can recover your run progress using the steps towards the end of #h1-tech-fixes

[torn quail]

So still no luck. It has been over 24 hours, and my Steam through Switch authentication is still hanging. Tried restarting switch, airplane mode, double checked PW etc.

[stray elm]

Could you send an email to [e-mail] explaining what's happening (if I didn't already ask you to do that lol)? A few other people have mentioned it happening to them as well

[thick shell]

Hello. In 1.37311 (at least on my end), when I check my keepsakes, the Ambrosia counter is in the last empty slot inside. (gonna send a pic later)

[stray elm]

Are you on Switch or PC? (and yes please to picture )

[thick shell]

PC

It was funny because I thought I can unlock another keepsake by ambrosia lmao

[stray elm]

that's there so that you can see how many you have when upgrading your companions

[thick shell]

Oh ok gotcha. Misunderstanding on my part 😳

[stray elm]

no worries ^.^

[stable river]

Hey, I'm trying to move my Switch data over to PC (Epic) and I'm having some trouble. I enabled cross-saves on Switch and played a couple rooms on a new run to make sure it would save. I had a save file in slot 1 on both PC and Switch, so I tried renaming Profile1.sav to Profile2.sav as is recommended in the switch cross-saves menu. But all that did was copy my PC save file over to both slots 1 and 2. I tried deleting all my saves on my PC (I'm really only attached to my Switch save), and when I started the game back up it just pulled that PC save, still duplicated, from the cloud. What am I doing wrong?

I really don't want to overwrite my Switch save with my PC one, but vice versa is fine.

[stray elm]

When you pull up the save slots menu on Epic, do you see a cloud icon over your first slot?

[stable river]

Yes

[stray elm]

does it have a question mark over it?

[stray elm]

and does it look the same on the switch (with the appropriate save slots)?

[stable river]

The Switch one doesn't have the cloud

I connected my Epic account, is there anything else I need to do to upload the save?

[stray elm]

Did you choose "sync and quit" on the Switch?

[stable river]

It just says Quit

If I close and reopen the game there's no chance of it getting overwritten, right? I could try that

[stray elm]

on the switch? Yes. It sounds like the cross-save isn't fully connected on your switch

[stable river]

Ok so now on the switch I have both saves, but on PC it's still the same save twice

Wait I think I can overwrite the cloud save hold on

Yeah, that worked. All I had to do was close the game and reopen it. I should have my tech support badge revoked -_-

[stray elm]

No worries hahaha

Glad it worked ^.^

[stable river]

me too

[robust berry]

Hi, I'm not sure if anyone else is having trouble with logging into Epic via Switch for cross-save? My Epic account login is though my Google account, but the Switch browser won't load the page for me to login. I get "this page cannot be displayed" when I choose "sign in with Google".

[stray elm]

Heyo--I see the same error on my end. Could you send an email to [e-mail] letting them know about that? Though they may be a bit slow to respond, because we're nearing the holidays

[robust berry]

Thanks so much, Swan! They can deal with it when they get to it. I'll just keep having two saves for now in different slots.

[stray elm]

Sounds good Thank you for your patience ^.^

[scenic berry]

Hi, I own the game on switch and PC. The save game from switch was uploaded to steam but not vice versa (PC-Data is not availabe on the switch). There is a cloud with a question mark. I tried to log out from steam on the switch ond log in again. But nothing changed. How can I get my savefile from PC to the switch (the date of the savegame on PC ist 12.20. on switch 12.18)?

[stray elm]

if you select the save slot with the question mark, it should prompt you to resolve a conflict. While looking on the Switch, "Local" is the save on the switch, "Cloud" is your PC save

[bronze hare]

good evening everyone, I have problems with corrupted save files and I was wondering if it was easier to ask here or to go directly to support, considering that the method that they instructed did not work for me

sorry if I'm just going straight to it haha

[stray elm]

Hello! What platform are you on?

[bronze hare]

I am on pc, got the game through steam

[stray elm]

Alright. Have you already tried renaming files?

[bronze hare]

yes I have, and it didn't work

[stray elm]

Could you send me a screenshot of your saves folder? Here or DM is fine

[bronze hare]

sent ^^

[scenic berry]

It worked! Thanks a lot.

[obtuse grove]

how do I enable cloud saves on steam?

Also - does it transfer my current saves to the cloud or do I have to make a new save?

[clear token]

Hello everyone, I had this issue with the cross save function and the official Twitter account directed me here:

https://twitter.com/JoJoestar/status/1340652292413026310

JoJorge ✨ (@JoJoestar)

@SupergiantGames I think the cross save function just deleted my 70 hour playthrough of Hades? Instead of loading my Switch save into the PC version, it overwritted it with the random 1 attempt game I started how well it ran on PC. Nice 🙃

Twitter · Dec 20, 2020, 1:36 PM

I'm guessing this is the proper channel to discuss this? I'm checking the tech fixes channel but that provides help on recovering data on PC, not the Switch version :(

[neat tangle]

Hi, sorry if this is not the correct thread to post this on, just noticed a simple visual bug with Crystal Beam, aparently the draw order is incorrect with the backwalls, (I'm playing on switch just in case)

[obtuse grove]

how do I enable cloud saves on steam?
Also - does it transfer my current saves to the cloud or do I have to make a new save?
I have enabled the steam cloud thing in the properties tab, but my save doesn't have a cloud icon (I've seen it in screenshots from other people)

[sleek brook]

Hello all, I’m currently running the game in god mode but my 20% resistance is clearly not enough for beating the final boss and I’d really like to progress quickly, would there be any possibility to manually modify my save in order to get more than the 28% resistance I currently have… FYI, I’m not afraid of editing binary files 🙂

Any kind of documentation on the save format is welcome 🙂

I’ve found this cool app here => https://github.com/zsennenga/hades_save_editor but I don’t see a way for modifying the resistance percentage

(BTW, if there is a way to raise damages instead of resistance, that’d be perfect, I really feel the game would be funnier for me with more damage 🙂 )

[tulip wave]

Hello- I activated cross save on switch with epic games - unfortunately did not read the readme prior- logged in to epic and it replaced my switch save with my epic save (lost 30+ hours)- is my original switch save gone for good?

[idle pike]

I noticed a small bug with codex (it identified my cast as a normal one (-shot) cast instead of ||gilgamesh's -flares||).

[opal skiff]

I also just lost my progress because my new game save file from switch transferred to my steam, and not the other way around :(. Please help.

I just want my weapons back! (And boons, and keepsakes, etc)

[stray elm]

@clear token @tulip wave There is currently not a way to recover lost data on the Switch. However, the devs have put together some "save packs" that I can send you based on your progress so far (I won't be able to do that right now because I'm on mobile, but I can later today)

[stray elm]

Check the end of #h1-tech-fixes —there are some steps for recovering progress on PC

[stray elm]

Once you play, then exit the game, they should show up the next time

[tulip wave]

@stray elm that would be amazing much appreciated- I have beaten hades 3x, had about 3-400 darkness not exactly sure. Lmk to process for receiving the save pak..

[stray elm]

I would go and ask the Modding server—their discord link is pinned in #self-promotion

[opal skiff]

Thanks @stray elm

[obtuse grove]

I'll try that right now

[stray elm]

Could you send that to me in a DM? (That'll be easier than searching through here)

[obtuse grove]

Nope, still can't see the cloud icon...
But I assume you can also manually copy over the save files to a new pc?

[clear token]

@stray elm Thanks for the reply and all the effort trying to help, the one thing I take away from this save debacle is that people in Supergiant care and are super nice 😭

Those save packs would help to at least recover some progress, although since we are on a Sunday I can wait til tomorrow as the CM on Twitter suggested

[obtuse grove]

mmm yes the hades soundtrack is playing in my ears now, I love it

[stray elm]

What platform are you on, and which cast was it? (Also, did you mean || Beowulf? Gilgamesh doesn't affect your casts that I recall ||)

[stray elm]

Yes, they're located in Documents / Saved Games / Hades

[obtuse grove]

I'll do that then when I get my new pc :)

Thanks for the help!

[stray elm]

Sure thing!

[obtuse grove]

[stray elm]

Could you also send me about how far you'd gotten in a DM? We don't have a huge variety of save packs at the moment, but that'll help me know which one to send you (and help me track who needs it )

[stray elm]

Thanks for the report!

[obtuse grove]

Oh, and also something I noticed - when you kill the last enemy in a chamber, you get a really cool slow-mo effect when the reward pops up, but this effect has always been really choppy for me (like spreading the 60 frames in 3 seconds instead of rendering 180 frames in 3 seconds) I don't know if it's intentional or not, but I thought it was worth mentioning

[rotund forge]

I'm having this same issue with Epic as I sign in using my Xbox Live account. "page cannot be displayed"

[rain cradle]

It's Switch issue. The build-in browser is rly limited. So I recommend to try login using Epic authentication.

[rotund forge]

how do i do that?

[rain cradle]

If you login only using Google(or other) , then use PC or phone to create Epic password on their site.

When you will have epic password then you can login on switch using epic authentication

[stray elm]

(I would give what opelit suggested a try as well)

[rotund forge]

I'm not sure if I did something wrong, but now it's telling me that my credentials are invalid

[stray elm]

You might need to give it a few to get through their system

[rotund forge]

Hmm, okay, I guess I'll come back to it later.

[cursive shard]

Hi, I'm having a problem in my save, whenever I close the gome on my PC and open it again, there is no save to continue playing. And yes, I synced and quited

[stray elm]

Heyo--there are some steps in #h1-tech-fixes about save issues, have you checked there?

And are you just playing on PC, or using cross-saves?

[cursive shard]

Yep, I checked, there is a folder called saved games and a hades folder inside, bur there is no profile. Just on PC

[stray elm]

And just to be sure, you don't get any error messages in-game?

[cursive shard]

Nope

[stray elm]

Alright. I've got a pretty quick fix for this--I can send you a set of existing save files I have, then when you open up the Play menu in-game, delete that save and start a new one in the same slot. That should help the game start saving your progress

[cursive shard]

If it is the only way, but isn't there a way to see if my save is in the epic cloud?

[stray elm]

Epic doesn't have a way to manually check cloud storage, unfortunately, and if your save files aren't showing up, then it didn't save

[cursive shard]

Ok than, so i just copy your saves e paste it in the saved games/hades folder?

[stray elm]

yup

do you mind if I DM them to you?

[cursive shard]

I don't mind, its alright

[stray elm]

sent

[round lodge]

weird audio bug. everything sounds good except weapon attack, which sounds as if it gets cut off. may be my headphones though

the attack noise is like a very brief static sound

hmm. entering a new encounter also has this

and explosions

[stray elm]

Could you check the in-game audio settings?

If the SFX slider is turned down enough, it can sound a bit sticky

[round lodge]

ah! master volume was low but my headphones were turned way up

thank you!

what a relief. thought something was broken

[stray elm]

Sure thing ^.^

I've done the same thing myself xD

[round lodge]

what a weird little thing. i'll remember that for future games

[vapid furnace]

hello!! ;;
so I want to keep my Hades save file from an Epic Games account I shared with my sister!! I'm looking to save it onto my Switch first so that I can move my data from our computer saves to my main gaming device!

the problem is, I also want to move away from our shared Epic Games account, and buy Hades for myself on my own EG account...

Is there any way I can move the save file to my Switch, and then from my Switch onto my new EG account after I repurchase a new copy of Hades?

[stray elm]

Two things--yes you can, as you should be able to unlink the shared account and link to your new account.

Second, will you be playing on the same computer as before?

[vapid furnace]

Oh I see! So when I log into my sister's EG account on my Switch to get the cross-saves, I can then unlink it and just keep the data locally in my Switch until I link onto my new EG account?

Also, I use my laptop (and I always have)! My sister just logs into her account on my laptop! I have my own EG account already, but she has the only copy of Hades, so every time she logs into her EG on her separate laptop, it boots me & my computer off her account and I have to ask her continuously to log in again... ahah

[stray elm]

That's correct!

And sounds good haha. I was mainly asking because saves are stored locally, as well as on the cloud, but it sounds like that'll work out well for you ^.^

[vapid furnace]

Ah perfect!! ;; Thank you so much for the help!!

And just one more time to confirm, when I buy my own new copy of Hades on my EG account, I can just open it up and the saves will already be in the app, ready to go? ^^ So I should buy on (my own) EG before linking to my Switch? :>

[stray elm]

Yeah, that'll make the transition smoother (getting it on your account, then just linking from that to your switch), so that you don't need to link and unlink and link again to the new account

[vapid furnace]

Yay!! :"0 Thank you again for all the help, I really appreciate it!! 😭❤️

[stray elm]

Sure thing

[vagrant hill]

Hey. I've just bought the Steam version after playing on Switch for some time because I want to play on cross save. I've connected to my steam account from my switch, but when I boot up the PC version nothing is in the save file spot. How do I fix this? thanks!

[stray elm]

Heyo--after you connected to steam, did you go into your save on the switch, then hit "sync and quit"?

[vagrant hill]

Oh, do I need to go into my game and open up the menu?

[stray elm]

yeah--basically, you've linked them up, but you need to tell the switch "hey actually send this stuff"

[vagrant hill]

Ah, alright. Let me try

Yep, that did the trick. Thanks for being so quick and helpful!

[stray elm]

Sure thing ^.^

Happy to help

[silk leaf]

I’m getting “sync failed please check your connection” on switch

Game is updated on PC and all that

[stray elm]

Steam or Epic?

[silk leaf]

EGS

[stray elm]

Have you double-checked your Switch's network connection?

[silk leaf]

Yeah I literally just downloaded the game on it

[stray elm]

Could you try making a new save on the switch? Just start it up, you should be able to "sync and quit" almost right away

[silk leaf]

Will that overwrite my save?

[stray elm]

Nope, and even if somehow it does, you'll be able to recover your save on EGS pretty easily

[silk leaf]

Alright. Doing that now.

It doesn’t say sync and quit like it does on PC. Basically just says save and quit like I’m offline.

[stray elm]

Alright. Thanks for checking. The devs are aware of some issues with cross-save syncing and are looking into them. Sorry for the inconvenience

[past frost]

Hi! I'm not sure if this is the right place to ask...
I got Hades for my Switch yesterday and tried out the cross-save feature - logged in to Steam, got the saves - works great!
But I was wondering... what happens to Steam achievements if I keep playing on the Switch? Do I get them once a save is booted on PC or how does this work?

[stray elm]

You'll get any Narrative achievements once you load the save on the PC. Other achievements (such as the Hermes keepsake achievement), you'll need to get on the PC for Steam to acknowledge them

[past frost]

These are the ones I have left

It appears there are some heepsake ones in there

[stray elm]

All except the last two are narrative

[past frost]

Ah, I see. The last two would be doable afterwards on PC then

Ok, thanks for letting me know how it works here 🙂

[stray elm]

Sure thing ^.^

[past frost]

I'm still trying to get used to the controls of the console version, especially with the bow, but other than that - I was holding out till cross-saves were a thing, so that was an instant sale for me and my missis (so that's 2 copies on PC and 2 on Switch!) 🙂

[stray elm]

Glad you're both enjoying it!

[past frost]

Always! 🙂

[drowsy quest]

Hey guys the game just stopped when I was fishing in hades. So I closed hades. Then restart it the game now runs fine

P. S I been playing hades on my pc

[bitter kiln]

can't sync in-game, why?

[wild heath]

Hello there, so i recently get hades on steam and the game has given me lots of of troubels, first the the game got a problem that make it imposible to save the game, i follow the instructuions in the FAQ and it still having the problems, so i decide to delete the folder of saved games with hades and reinstall the game, but now it cant, it stops between the donwload and say something about the disc, please help me i dont know what to do anymore

[bitter kiln]

i got the game from Epic Games, and i used to be able to sync but now not anymore, checked the drivers and everything is up to date, what could be the problem?

[last kettle]

@bitter kiln Does your Switch clock match the current time/date? Sometimes time travel may create issues with sync. You can also try to restart your console.

@wild heath What does the error message about the disk say? And can you remember what the problem was that made it impossible to save originally, like was there an error message?

[wild heath]

@last kettle Hey man, I'm the brother of @wild heath he's busy right now

[vernal ember]

heya, how can I get in touch with someone from press/marketing /PR team please?

[sharp narwhal]

https://www.supergiantgames.com/contact/

[hexed plover]

Hey everyone new here.

Had a quick question about Hades FPS. I am assuming its maxed out at 60FPS or should it go higher if your hardware supports it?

[bitter kite]

Hey folks, I've noticed this on my PC as well as multiple screenshots in this channel, since the December patch - these bright green/purple edges to textures and other artefacts, like that mess on the black walls on the upper right. I've also seen people shrug it off as art style, but I could swear it was less pronounced before the patch. Like something went wrong with alpha channel, or some weird palette conversion...

[bitter kite]

naturally, I tried validating files, reinstalling, as well as several previous versions of AMD drivers

[flint compass]

this is definitely just the art style, i just compared it with a video from december 2018 and the colorful highlights were always there

[bitter kite]

I don't think they were always that colorful, comparing to a few review videos. Plus, the flashing green garbage on those black walls definitely wasn't there when I started playing

[sonic field]

Hello tech support I think after sync and play with pc/switch dialogue timeline kinda wonky like some key dialogue repeat again

like ||skellameus|| or ||companion granted in boss fight|| dialogue which already unlock but get repeat again after sync from PC

[stray elm]

Should be able to go higher, though keep in mind VSync affects frame rate

[stray elm]

Does anything else seem out of whack? Such as codex entries or resources?

[hexed plover]

Thank you for your response. I will try turning it off. I have a nVidia RTX 3070 with a G-Sync 144hz monitor.

[whole quartz]

hi! i have a bit of an issue

i managed to load hades but when i changed it from fullscreen to windowed, the picture wouldnt load, only the sound

[hexed plover]

Works perfectly fine otherwise.

[whole quartz]

not sure why this happened :/

[stray elm]

Windows or Mac?

[whole quartz]

Windows!

Steam

[stray elm]

Could you go into Documents/Saved Games/Hades, then backup and delete Profile1.sjson?

[whole quartz]

I'll try that! I'm reinstalling the game rn so I'll get back to u when its downloaded 👌🏾

thank you!

[stray elm]

Sure thing ^.^

[whole raven]

hey tech support! i got nervous during the first sync from switch and i believe i overwrote my 8 hour save file. i checked and it already was synchronized with the steam cloud. i tried the local backups and none corresponded with date i would expect. is there any way to retrieve this from the cloud?

[stray elm]

Probably not from the cloud, but I'd still check some of those .sav.bak files. Before that, I'd copy all of your save files into a backup folder

[sonic field]

afaik, nothing different beside state of some key dialogue, resources and unlocked things is fine

[stray elm]

Alright, weird. Could you report that on the PC with ?

[whole raven]

bummer - tried them all. thanks anyway

[stray elm]

Are they all your Switch save?

[whole raven]

that or a save from some significant patch in july. i was looking for a date of late sept, and the only dates were today and and prior

[stray elm]

Alright. If you'd like, I can take a look through them and see if I can get something

[whole raven]

which file? or all?

[stray elm]

All of them—the easiest way would be to DM me a zip of them

[sonic field]

ok, i'm reported hopefully my 83 attempted save can survive this I don't mind grind my dialogs back xD

@stray elm btw is total played time ever record in save file?

[stray elm]

Not actually sure about that, @dim spruce might know

[sonic field]

That would be nice since it's only record on steam 🙂

[lunar ravine]

hello! any way to force rumble/vibration? i am playing on mac, via epic launcher, and using a dualshock 4 on bluetooth. got the controller up and running yesterday but i can't manage to get vibration going.

[stray elm]

Maybe try with a wired connection, if that's an option?

[whole quartz]

hi, reinstalled the game and it still isnt working, so im gonna try this! how do i back it up before deleting?

[stray elm]

Just save a copy of it in another folder

[whole quartz]

okey dokey

thank you so much! its working again!

you angel

[stray elm]

Sure thing

[whole quartz]

[desert flume]

This isn't really a bug per se, but it would be MUCH easier to understand what this does if the word "added" was changed to "appended".

[winter idol]

hmm steam updated today and my controller stopped registering

[stray elm]

What controller, are you using the Steam beta, and have you tried disconnecting and reconnecting?

[winter idol]

8bitdo controller, not in beta, disconnect/reconnect = yes as well as reboot. fiddling with steam controller settings to try to get it working

[stray elm]

what input mode are you using?

[winter idol]

i was on xinput

[stray elm]

try dualshock

[winter idol]

hmm can't connect to the 8bitdo software either

not sure what the issue is 😦

[stray elm]

as in, you can't connect to the software, or the software isn't connecting to Steam? (I don't know exactly how the 8bitdo works)

[winter idol]

i can get steam's general controller settings to recognize that it is there. the 'controller settings' on hades doesn't seem to detect it. the software usually recognizes the controller being plugged in by usb but is not right now

[stray elm]

what are your steam controller config settings?

[winter idol]

it detects as xbox one controller

[stray elm]

alright--what if you try dual shock mode?

[candid tundra]

my game uninstalled for some reason so i installed it again but then my save game's gone again... i did the steps listed but it didn't work? not sure if i've been doing it correctly

[winter idol]

don't know how to change it

[stray elm]

could you send me a screenshot of your Documents / Saved Games / Hades folder?

[stray elm]

what model do you have?

[stray elm]

do you have OneDrive? You may need to disable it while playing, unfortunately

[winter idol]

sn30pro+

i think that was one of the options in the software that isn't recognizing

well finally fixed it by popping out the battery and resetting the controller

thanks for the assistance

[stray elm]

Sure thing ^.^

[candid tundra]

Is Step 5 the "5. Use Command Prompt to reset permissions"?

[stray elm]

try this first

[candid tundra]

I don't see the Auto Save tab 😱

[lavish temple]

I'm having problems trying to recover my save

should I delete all the "profile1" archives before renaming the backup?

[candid tundra]

ye i've been wondering on how to do tht as well, since i don't think i've been doing it right oops

[stray elm]

Unless you saved a backup copy, I would just rename it. Take your current Profile1.sav and rename it to Profile1_old.sav. Then take your current Profile1 (2).sav and rename it to Profile1.sav

[stray elm]

Yeah, it looks like that website is out of date. Do you have "files on demand" checked?

[candid tundra]

yes i do, do i untick it?

[stray elm]

Yeah--what that settings means is that the files aren't actually stored on your computer. When you go to open them, you have to redownload them from the cloud. However, programs that indirectly access files (such as Hades) aren't recognized, so the files don't get downloaded

[lavish temple]

i did this, and the files are still corrupted

[candid tundra]

hm still didn't work

[stray elm]

You'll probably need to check more files--did you go through all of them?

[stray elm]

as in, you start up the game and your save doesn't show up?

[lavish temple]

I'm pretty noob, sorry for that... i'll send you some screenshots

[stray elm]

no worries ^.^

oh-- @lavish temple . Try renaming Profile1_temp.sav to Profile1_temp_old.sav, then check again

[candid tundra]

yeah and i've changed the whole profile sav thing as well

[lavish temple]

this is my saved games folder

what should I do exactly?

[stray elm]

Take Profile1_temp.sav and rename it to something else (such as Profile1_temp_old.sav)

[lavish temple]

ok, done

what about the profile 1 (2) and profile1

this is what bugs me out

[stray elm]

Pretty sure they're identical, you could rename, Profile1 (2).sav to be Profile1_old.sav

[stray elm]

is there a green checkmark next to Profile1.sav in the folder?

[lavish temple]

ok, now I have 2 profile1_old files... this doesnt matter right?

[stray elm]

As long as you still have a Profile1.sav file, that's correct

[lavish temple]

ok i'll open the game to see if it works

if it is still corrupted, i need to rename that profile1 file to profile1_old

and rename one of the backup ones right?

[stray elm]

correct

[lavish temple]

ok, i opened the game (it is still corrupted), my folder changed

i'll send a screenshot

[stray elm]

Alright, let's try something a bit different--rename Profile1.sav to Profile2.sav

[lavish temple]

ok

[candid tundra]

yeah... still didn't work though

[stray elm]

could you DM me your Hades file?

(the text doc)

[lavish temple]

done... launch the game?

[stray elm]

Yup!

[lavish temple]

ok 😅 something is wrong here

[stray elm]

What happened?

[lavish temple]

now i have 2

[stray elm]

well, that's what renaming to Profile2 did

what I was testing was to see which files are corrupted

[lavish temple]

ohh i see

[candid tundra]

which one, the .sav.bak one or the .sav?

[stray elm]

Neither--just Hades, it's a text document. The topmost file in that screenshot you sent

[candid tundra]

okay

[stray elm]

Let's try another--rename Profile2.sav back to Profile1.sav, then rename Profile1_old.sav to Profile2.sav

[lavish temple]

ok

[lavish temple]

It worked!

[stray elm]

woohoo!

[lavish temple]

thank you so much

just one last question

can I rename this profile2.sav to profile1.sav just to have only one save?

or should i just delete the save 1?

[stray elm]

Yup--force close the game with alt+f4, then delete your current Profile1.sav. After that, rename Profile2.sav to Profile1.sav

[lavish temple]

ok

[stray elm]

I'm saying to force close because otherwise steam cloud will make it harder to delete the extra slot xD

[lavish temple]

I closed it and rename but the corrupted is still there

i mean you already made my day

[stray elm]

Delete all of the _temp.sav files

Likely means one of them also got corrupted and the game is trying to load it

[lavish temple]

rename it to profile1.sav then delete all temp saves right?

[stray elm]

rename Profile2.sav to Profile1.sav, yes (after deleting the current Profile1.sav)

[lavish temple]

The profile1 is still there unfortunately

[stray elm]

which save slot do you want to use?

[lavish temple]

1 if possible

[plucky notch]

What is the difference between DirectX, Vulkan, and 32 bit?

[lavish temple]

I closed the game, deleted profile1 and all temp files

and rename the profile 2 to profile 1

[stray elm]

they're different renderers. DirectX will work better on some devices, Vulkan will work better on others

[lavish temple]

and nothing changed

[plucky notch]

All I've noticed is that 32 bit won't acknowledge my controller inputs

Which is a shame because my GPU fans could use a cleaning, but I'm afraid of opening up my laptop

[stray elm]

Yup, Steam Cloud is being funky.

Make a new folder, call it something like "backup". Then copy Profile2.sav into it (this is just in case something goes wrong).

Then try this--do all of those file name changes while the game is open (just looking at the main menu, not "Jogar"). Then open Jogar up again

[stray elm]

There are some things you can try in #h1-tech-fixes about controller input, that might help?

[plucky notch]

I'll have to look into it. Let me finish this match first...

Or when I die, which is quite frequently 😂

[stray elm]

#h1-tech-fixes message
this message set specifically

[lavish temple]

PERFECT

[stray elm]

woohoo!

[lavish temple]

ty so much for your patience 🤣

[stray elm]

Sure thing! Happy to help

[lavish temple]

I was really afraid of doing something stupid

ty again and good night

[stray elm]

Good night!

[silk leaf]

So after talking in here last night I fixed my cloud save issue.

Turns out I just needed to sync my clock

[sinful bluff]

Hello, I'm sorry if this has been brought up before but i'm very new at manipulating game files and such. My main version is the switch version. I just bought the steam version to do cross save. I connect my steam profile to my switch while the game was downloading but when I started the steam version, I seen no option for cross save and such so I started a new game. played that for a min and quit where the game created a save file. after multiple restarts, I still couldnt see my switch save on steam abut I looked on switch and now the steam version has overwritten my switch save. can I still get my switch save back?

[stray elm]

Unfortunately, there isn't a way to directly access the save files on the Switch, so probably not. However, the devs have put together some save packs to help people bounce back after losing progress, if you'd like to take a look at that

[sinful bluff]

Sure, I'll take a look at that

[stray elm]

Alright--about how far had you gotten? (it'll be faster if you let me know, then I'll try to find the one closest)

(and if you want to talk over DMs, that's fine as well, up to you)

[sinful bluff]

Sure I'll dm you to keep spoilers out

[meager parrot]

How do I play without the last option of the punishment pact (personal liability)? I created another hell mode from the beginning, but personal liability still continues. Will I have to delete the main progression that activated personal liability to be able to play without? Delete the game and install again? I just want to go back to playing hell mode without that last option, even if I have to start all over again, please help.

[frosty tiger]

@meager parrot personal liability has always been turned on in hell mode

it cannot be turned off

If you don't care for PL, how about doing a normal playthrough? you can still add the other 4 mandatory pact conditions yourself (after beating the game once and gaining access to the pact, that is)

[meager parrot]

It was activated after I bought extremer measures with the house contractor

[stray elm]

Most likely, it was activated before and you didn't notice it. If it wasn't active before, then that was a bug

[meager parrot]

But before personal liability did not appear in my pact, only after I bought for 150 gemstones with the contractor who appeared

[stray elm]

Don't know what to tell you, then. There is no way to play Hell Mode without PL

[meager parrot]

So do all players who play in hell mode from the start have personal liability enabled?

[stray elm]

Yes. PL is a Pact option exclusive to Hell Mode, and it should be enabled from the start

[inner venture]

Can confirm this myself. iirc isn’t PL entirely unavailable in Normal/God Mode, but required in Hell?

[dense rune]

Yes

[tender ginkgo]

Hello, I would like some input from other Hades players on something I saw in my current run on whether this is a graphics bug or how it always was:
I got the Ice Wine duo boon (Dionysus first, then Demeter) and I notice that I see Zag doing the motion of throwing like with Trippy Shot and then just suddenly the Ice Wine aoe appears where my cursor is.

Some insight would be appreciated thank you!

[stray elm]

As far as I'm aware, that's just how it's always been--the same delay exists even with the Hera Aspect, even though the base Dionysus Cast appears instantly

[tender ginkgo]

Okay thank you so much! It was so jarringly different from Trippy Shot and it was a while since I have gotten Ice Wine. I was worried I somehow broke my game lol

[stray elm]

Yeah Good luck!

[willow sentinel]

Hello, i just bought hades for switch, but when i use the joycons i can’t use any of the buttons

[stray elm]

Are your joycons working fine outside of the game?

[willow sentinel]

Yes

[stray elm]

Do you have any other controllers connected?

[willow sentinel]

Yeah im currently using my pro controller

[stray elm]

try disconnecting all controllers, then just reconnecting what you want to use

[willow sentinel]

Ok ill try that thanks

Thank you that worked

[frail fossil]

question about cloud saves and mods

I've not got hades on steam yet

but if i were to run utility mods on my hades on steam

would it mess up my save on the switch

[stray elm]

If you're using the Cross-Save feature, any changes you make to the save file (as in, your progress and stats) will be reflected on the Switch. Any modifications you make to the script files (which is what most mods do) will not show up on the Switch. Depending on the mods you're running, it could potentially cause issues on the Switch

[unique prawn]

Its been a few runs since zag has mastered the lyre on my current save file. I dont know why but the dialogue with orphy thats needed to complete the complete the prophecy doesnt pop up

worked fine on my old early access save, doesnt pop up now for some reason

[tame ridge]

Hello,

Since the update to enable cross-platform save, I am unable to sync my Epic games and Switch saves. I have successfully connected my Epic Games account to my Nintendo, but when I start a game the sync does not work and the game asks me to check my internet connection, however it does work.

I specify that I have 4 slots occupied on PC, and I would like to overwrite my switch backup on the first Epic slot. I tried unsuccessfully to delete the first slot to see if that would change anything, but the cloud is still downloading the latest known version to me. Finally, renaming the files does not allow me to free the slot, I do not know if this is the reason for the conflict. Anyone have any idea to help me solve the problem?

[robust berry]

I eventually got to setting up a password on Epic and everything is working just fine with my cross-save now. Thanks! 😊

[last kettle]

@tame ridge Is your Switch clock currently synced with the actual time? Resyncing your clock might help resolve this issue. You can also try restarting your console.

[rain cradle]

Or the console have different time zone, but Idk if the game also saves time zone in the save data.

[plush wolf]

Hi, so a few days ago i download the game from a non official source, but i want to get it on steam. Is there some way to move my save file to steam or do i have to start over?

[tame ridge]

@last kettle it worked ! Thank you so much ! May I add that the whole team has down a tremendous job, and the discord team is on fleek ! Thanks everyone !

[sharp narwhal]

All versions of Hades save in the same directory; you shouldn't need to move anything! Your saves will be there when you boot the Steam version

[plush wolf]

thanks a lot, that was pushing me back.

[low eagle]

I'm using Hades on Steam on my mac computer. I'm connecting my PS4 controller and noticed the analog stick is very inaccurate for movement. It doesn't change my direction unless I move it >45 degrees or so in another direction. I also have steam using the native controller options in the steam configuration. Is there anything I can do to make my controller more sensitive and accurate?

For example, if I move my stick up and to the right at 45 degrees, then move it down to 90 degrees to walk horizontally, Zagreus will continue to move at a 45 degree angle and ignore my input to move sideways

I've tried 3 different PS4 controllers, so it is not the controllers themselves

[stone epoch]

hi, I havent played in a few weeks and just went to play today after the cross- save update and noticed about a half second delay after using some ot the weapon abilities like the spin attack from the spear and the special ability from the hidden aspect of the sword.

[stray elm]

Heyo—could you check the in-game Dead Zone settings?

[stray elm]

As in, an input delay or animation delay?

[stray elm]

How long has it been? It may not happen right away

[unique prawn]

Its been 6 runs since, I believe. Should have triggered by now, especially considering orphy doesnt have anything else to say

[low eagle]

Yeah, I've tried adjusting that from zero to full with no changes

it feels like I only have 4 directions using the analog stick

but the directions are based on where I start, more than a fixed set

[stray elm]

I'd give it a few more—if it takes much more than that, could you report it in-game with ?

[unique prawn]

sure

[stray elm]

Do you have the PS controller configuration enabled in Steam?

[stone epoch]

i guess it would be an animation delay Zagreus just kinda stands there and i am unable to act

[stray elm]

Are you seeing this on Switch or PC?

[stone epoch]

pc sorry i did not include that earlier

[stray elm]

Could you try verifying file integrity?

Instructions are at the top of #h1-tech-fixes

[stone epoch]

im doing that now

[low eagle]

I had to disable the steam controller and use these launch options to get my controller to even get recognized:

/UseNativeGaInput=true /UseNativeGaInputNoControllers=false

[stray elm]

Alright...have you also checked the dead zone settings in Steam itself?
I'm not 100% sure that Big Picture Mode works on Macs, but I would try using that if it does (and please let me know either way :friendly: )

dangit that emote bug is back

[low eagle]

Big Picture wasnt recognizing the controller, which is why I added those launch options to get the controller to be recognized

[stray elm]

Drat. I'm not sure right now, sorry

[low eagle]

Which is odd because in Big Picture, it does seem like the controller works. But when I start Hades it never worked.

Drat

[stray elm]

Oh, hmm. That's interesting...

[stone epoch]

after verifying install i am still experiencing this delay

[stray elm]

Alright—for now, could you follow the steps at the end of #h1-tech-fixes about sending some system logs to [e-mail] , and include what you've just explained about the controller issues? I can look into some more options to try this evening, but that will also help the devs figure out where the issue is

[low eagle]

Will do

[stray elm]

Thank you! And sorry for the inconvenience

[stray elm]

Did the verification say anything about detecting any files, or just "verification complete"?

[stone epoch]

i didnt see any messages it just gave me the option to launch the game

[stray elm]

Steam or Epic?

[stone epoch]

epic

[stray elm]

Ah, that's why. Forgot that their pop-up is different xD

Does anything else seem delayed other than some attacks from Zag?

[stone epoch]

everything else seems fine but it is hard to play with those delayed attacks i am now in the house of hades checking to see if i am having this issue with any of the other weapons

okay i feel kinda dumb now but it looks more like a connectivity issue with my wireless controller

[stray elm]

Do you have a wired to test with?

[stone epoch]

no i dont but when im experiencing the delays my controller is flashing to reconnect

[stray elm]

Ooh, that could do it. Are the delays consistent?

[limber gale]

It works on macOS.

[stone epoch]

i just switched to mouse and keyboard and did not experience those delays

[stray elm]

Alright. You could try the launch options for controller issues listed in #h1-tech-fixes , and there are a couple other things there as well

[low eagle]

@stray elm Ah, I fixed it! Steam had to install a new controller driver, then restart the machine, then disable Steam input in the game properties

Also removed the launch options

[stray elm]

Great!

[unique prawn]

update on this, it took just one more run to get it to proc. For some reason it only got triggered after I failed a run, which happened for the first time in a good bit. Maybe there is some sort of conflict there. Either way, it's solved for me

[signal sapphire]

heyy i have been getting chaos dialogue when rerolling any boons without having gone to the telepads - is that only happening to me?

[last kettle]

@signal sapphire This sometimes happens when you ||use the Aspect of Chaos shield--they like to make commentary! :)||

[tranquil gust]

it's possible?

[signal sapphire]

huhh it was the first time ever that it happens, gosh it was so creepy

i first thought my game broke cause i entered the shop as i heard chaos call out to me

[last kettle]

@tranquil gust Weird...! If you're on Windows, could you please report that in-game with F10?

[tranquil gust]

@last kettle not in my game, i see that on youtube video

[trim pumice]

hi i just bought the steam version of the game and wanted to cross save to my pc and i set it up all up but id din't see my file on the pc version so i started up the game in a different file till it saved and when i went back to my switch it had my main file and the new pc file but the pc file doesn't have my main switch file and idk how to get that one over to pc

[stray elm]

Most likely a mod, then

[stray elm]

There are instructions in the Cross-Saves menu on the Switch—you need to play your save on the switch, then hit "sync and quit"

[trim pumice]

ahh yeah that would do it lol

thank you!

[severe basin]

is the game supposed to show steam controller icons with a steam controller rather than xbox format?

[severe basin]

specifically, is there a way to get the grip buttons to like

be their own button

might be more a steam issue

[eternal hedge]

hello i need help pls

??????????

[stray elm]

@eternal hedge what's up?

[stray elm]

Are you using Big Picture Mode?

[eternal hedge]

i need help pls

every time I tried to start my saved game I got an error and I don't know what to do

[stray elm]

What's the error?

[eternal hedge]

save game in slot 1 does not start

[stray elm]

Can you send me a screenshot please?

And what platform are you on?

[eternal hedge]

pc

[stray elm]

And when you try to select it?

[eternal hedge]

I give it and the screen goes black and an error report jumps

[stray elm]

Computer report or Hades crash report?

[eternal hedge]

crash repoirt

[stray elm]

Alright. Could you send in that report, including your discord tag in the "Name" field? Then go into Documents / Saved Games / Hades, and backup and delete Profile1.sjson. I'm about to drive for another hour or so, sorry for not having more time. I'll check back in then though

[quasi dome]

Bug report: on the switch, hades will occasionally just give up and die: the screen will freeze up, and the music will just keep happening in the background. First time was mid-fight, at a point where there was a lot of stuff happening on screen; second time was during a transition between rooms.

[severe basin]

yeah.

seems to work fine but I figured this would be the best place to ask about the grip buttons as their own button.

[winter yew]

So I bought this game on the Epic Games store and was having weird performance issues with the base game... after a fresh reboot the game ran perfectly, but if I put my machine to sleep and woke it back up, the game would be a stuttering mess until I rebooted. I read the tech fixes channel here and tried the Vulkan version and it does not have the issue... however, I didn't see a way to launch the Vulkan version from the Epic Games Launcher, so I am just launching the exe. But now it doesn't seem to be syncing my saves to the cloud?

[stray elm]

Check your settings in Big Picture Mode, though it is possible that Hades still won't recognize them

[severe basin]

I feel like you're misunderstanding what I'm asking here.

[stray elm]

Unfortunately, Epic does not have a way to track multiple startup modes like Steam does. Currently, there is not a way I know of to launch the Vulkan version through Epic, which is why your saves aren't going to the cloud

[stray elm]

Possibly, sorry

[severe basin]

every button shows up fine but is there a way to get the grip buttons (buttons on the back) as their own button, or can I only bind them to existing things

[winter yew]

I want to make sure I don't do something really bad... if I go back to the x64 version (non-Vulkan) through the Launcher, will it pull down my old save from the last time I played that version, or will it upload my most recent save from the Vulkan version?

[stray elm]

Could you send an email to [e-mail] detailing that?

[stray elm]

I'm not 100% sure—I'd suggest saving a backup of your Documents / Saved Games / Hades folder ahead of time

[stray elm]

I believe you can only bind them to existing things, though I can ask @crude acorn later

[stray elm]

Wanted to check in, any luck?

[white prawn]

hey all i just bough Hades on steam after playing on switch. when booted for the first time i go to use steam cloud sync to download my save, after setting up my switch and uploading the save, but steam fails the cloud download and shows me this in the cloud saves log. I have tried some basic troubleshooting to no avail. Any ideas?

[stray elm]

Could you follow the steps at the end of #h1-tech-fixes about emailing [e-mail] , and also include that screenshot?

[white prawn]

Sure no problem thanks!

[trim violet]

Hi there, i am a noob on steam and am wondering if someone can help me with a problem. I just got the game, and i plugged in my display and long story short. I can hear the game running but I don't see the game at all?

I can see the game window but I can't see anything when I click on it

[stray elm]

There are some things to try in #h1-tech-fixes , have you checked there?

[daring valley]

Where is the play menu in-game, I am trying to fix my corrupted save data and I don't understand the last step

[stray elm]

When you first open the game, after the loading screen, there's a button on the side called "play"

[daring valley]

Alright, was wondering if that was it or not, ty

[trim violet]

i am seeing nothing at all.

but i will check!

like, i hear the song, but there is nothign

[stray elm]

if you look in Documents / Saved Games / Hades, do you see any files there?

[trim violet]

No, but I deleted my profile json and it's fine now. Thanks!

[weary sorrel]

So funny story,
Just bought the game from the Winter Sale, having a blast, and giving Cerberus a pet after my most recent run.
As soon as Zag finished the animation, the game crashed.
I believe it might've been me holding A and S as the animation was playing to get a slight move on that caused it, but I'm not sure.

[weary sorrel]

Doing some testing, seems petting the dog and trying to move in a certain way completely kills the DirectX version of Hades.
Had to boot the game in Vulkan and fiddle with some settings to get it running and at a playable frame rate.

How odd

[stray elm]

There are some things you could mess around with in #h1-tech-fixes if it's a consistent issue

[weary sorrel]

Yeah yeah.
Went in there before making the second comment about the DirectX version.

Might faff about with those settings if I want to try DX again.
But if I can get is playable with another setup like Vulkan, I think I'll be fine.

[stray elm]

Sounds good ^.^ Feel free to drop in here again if you need any help

[weary sorrel]

NP!

[fading otter]

I collected all 25 and raised them all to level 3, but I can't get the "Friends Forever" achievement. What can I do? (I'm playing on PC via the Epic Games Store)

[carmine raft]

has there been any update on the issue where you cant use cloud saves with switch and epic games? I asked about it about a week ago but there were too many messages for me to scroll through and it still doesnt work

I wouldn't have bought a second copy of the game if I knew that I wasn't actually going to be able to use my save file so im kind of just waiting to play on PC much until this is working

[stray elm]

you may need to exit and reload the game for some achievements to trigger

[stray elm]

What's the specific issue?

[carmine raft]

when i launch the game on switch and hit play it gives me the sync failed please check connection thing. but i know the connection is good because i have downloaded updates and linked the epic games account over the same internet connection

[stray elm]

Alright. That issue has not yet been resolved to my knowledge. Because we're approaching the holidays, it may unfortunately be a bit longer until it gets fixed. However, the devs have been looking into it, so hopefully it won't be too long

[carmine raft]

ok. i wish id checked this channel before i bought the game on pc 😦 still just playing exclusively on my switch because i dont want runs i do to not count for anything

happy holidays though. looking forward to a fix some time in the new year 🙂

[stray elm]

Totally understand that, and I'm sorry for the inconvenience

Happy holidays! Keep an eye on #announcements and #hades-patch-notes , they'll probably say something in one of those

[stray elm]

@crude acorn Any idea if Hades supports the grip buttons on the Steam Controller directly, or if they need to be bound through something else?

[last kettle]

@carmine raft One potential fix is to make sure your Switch time and date are synced with the actual time. You can also try restarting your console.

[limber gale]

Any progress getting the macOS version to use discrete graphics without being forced to?

I'm tired of having to disable automatic graphics card switching to avoid the occasional framerate drop

[limpid valley]

I want to report a bug for the Switch version of the game

I'm being hit with a progress resetting bug. I play in short spurts, and when I close the game (assume the auto save worked) when I came back (and start the game again), Progress is resets to the beginning of the run and I'm back running in the room with Skelly. I think it happens near the end of the first segment.

I don't have cross save enabled (yet). And it has happened since the last patch.

[stray elm]

Heyo--when you close the game, are you hitting "quit" or just leaving and closing the game?

[limpid valley]

leaving and closing

[stray elm]

that's why--the autosave is probably still functioning, but doesn't get marked as the "save to load" unless you hit "quit"

[undone iris]

@sharp narwhal Hi! You probably don't remember me but I submitted a ticket regarding the fact that I am not able to get the Prophecy concerning Patroclus and Achilles. You reviewed my ticket and very kindly told me that my save did not contain any immediately apparent problems and that I had fulfilled all the requirements for it to trigger. You mentioned that it was odd that I do not even have the entry on the Prophecy list and that I should send another ticket when I met Patroclus again if the prohecy didn't trigger. I realize some time has passed but I stopped playing for a bit. Now I'm back. and I finally got to Patroclus gain and still nothing. I realize that we're in the middle of the Holidays and you may not be working. I do not mean to inconvenience you or any other QA, I just thought I'd mention it. But I am i no hurry and kinda embarrassed that I am bringing this up when people are off work. The ticket is already submitted and I made sure to mention my discord username on it this time.

Thank you for your time and attention, Happy Holidays!

[distant prism]

hey, quick question - if I have a save on Switch and a save on Steam and i do cross-saves, does it overwrite one save or does it put it in another slot?

[stray elm]

it will overwrite, though you can move your save slots around on Steam

[distant prism]

thanks!

[lofty mason]

a wild question appeared
So if I play on switch after I link it with my steam, does it say on steam that I'm playing hades?

Has anyone checked?

[stray elm]

Nope

[lofty mason]

Okay good, I bought one for switch so my bro can play with my account

Yeeeeee

Thanks

[idle geyser]

Hi there! My newer save file has somehow been overwritten by an older one on Epic. Does anyone have any idea how to revert them? I never got the option to choose between the local save and the cloud one.

[stray elm]

There are some steps towards the end of #h1-tech-fixes you could try

[idle geyser]

Yeah, I had a hard time finding any files from Hades under documents. But I'll do some more digging. Thanks!

[stray elm]

do you see Documents / Saved Games / Hades?

[idle geyser]

I don't think so. But I was in a bit of a rush I'll do some more detective work later. Just panicked a bit heheh lot of progress potentially lost...

[stray elm]

Feel free to send another message if you need more help ^.^

[muted comet]

nooooooo

i did my first escape

was really fun

then the game didnt dave that for some reason..? now it says the last time i played was on december 21, when it was really yesterday

*save

[stray elm]

If you're on PC, there are some steps towards the end of #h1-tech-fixes to try to recover your progress

[muted comet]

ok

[stray elm]

Feel free to let me know if you need help or if they don't seem to work ^.^

[lilac night]

well that was a long time typing something that got yeeted

Anyone else's controller spamming their LR button? Mine is doing it all the time just in Hades, it works fine in MHW, Moonlighter, Darksiders, Fall Guys, Dead Cells, Stardew Valley, Overcooked, Risk of Rain 2, Dicey Dungeons, and a ton of other games, even tried in Destiny. This is making me lose all of my summons after room 2 :(

[burnt knoll]

hey I got this message when I tried to play on epic games LS-0013, anyone knows how do I fix this?

[stray elm]

There are some things to try in #h1-tech-fixes , I'd look there

[stray elm]

You need to verify file integrity, instructions are in #h1-tech-fixes

[burnt knoll]

I already did that..

[stray elm]

Alright, just a moment

[stray elm]

I'd suggest trying to run the Epic Games Launcher as Admin

[burnt knoll]

I'm going to try

[lilac night]

this look about right? or should it still be slashes?

[muted comet]

yeah, I read the instructions for my problem, didn't help much

can you help me?

this is so annoying, i was having so much fun

then this happened

i just checked, and maybe it a problem with my steam...? my steam appereantly does not remember the last 3 hours i waws on the game, and also some achievments

[burnt knoll]

I tried to run as admin but didnt work

I even reinstall it but it wasnt any better

[crude star]

Hello Tech support folks. My PC bluescreened in the middle of a game and now loading the game doesn't show my saved progress (just a start for a new game). I tried restoring all the old .sav files to Profile1.sav, but that has the same result. Is there anything else I can try?