h1-tech-support

[vague hare]

Hello there.
Can Turkish language support come for Hades?

[stray elm]

That's a question for #hades-localization

[upper rain]

Hey folks. I read through all the #h1-tech-fixes and I'm not sure I understood them. I'm playing on a Mac, (a macbook air from ~2014, running Catalina) with very little disk space left, and I'm having lag/freezing issues.

Sometimes if i immediately pause the game it'll "catch up" and i can continue, sometimes it just stays frozen and unresponsive. Sometimes if I force-quit Hades and relaunch I can continue from the same chamber, but often I get booted back all the way to the weapons chamber and have to start the run over.

I'm not sure how to upgrade graphics drivers for Mac, or even if it's possible.

So far I have (1) disabled f.lux, (2) turned off Steam overlay, (3) turned off fullscreen, (4) turned down resolution settings, (5) turned off vsync. It's ....maybe a little better? I'm not sure. Still happening though. I wouldn't mind so much if I didn't have to start the whole run over.

[stray elm]

2 things--one, you can recover your run by following steps near the end of #h1-tech-fixes

for the other, have you tried any of the launch options?

[upper rain]

Oooh, okay, I missed that. And ... no, I didn't quite understand that part actually

[stray elm]

no worries!

Steam or Epic?

[upper rain]

Steam

[stray elm]

On Steam:
· Right-click on Hades in your Steam Library
· Select 'Properties...'
· Press the button that says 'Set Launch Options...'

Does this work?

it should pull up a window

[upper rain]

Oh also i did /DrawBlendMax=8 /DrawLights=false that

thing

[stray elm]

okay

could you also try /UseSwapEffectDiscard=true ?

[upper rain]

All righty

Is my hard drive being mostly full something that's likely to make things laggy, or is that more of a CPU/RAM issue?

[stray elm]

Not that I know of, that would be a CPU/RAM issue

[upper rain]

KK

okay so now I have launch options showing all three of these:
/DrawBlendMax=8 /DrawLights=false /UseSwapEffectDiscard=true

is that the right way to do it?

[stray elm]

yup

[upper rain]

Spiffy. Then the game updated itself.

Sadly, still freezing.

I might try installing on my windows partition and seeing how it runs over there...

That'll be a project for another day tho

[stray elm]

Alright. Have you checked if your specs meet the minimum on Steam?

[upper rain]

LOL i did not

brb

Could I trouble you to look at this with me? I THINK i meet min. requirements but not sure

[stray elm]

Sure!

[upper rain]

that's me

that's steam

Hmmm @ the processor

[stray elm]

ah, it looks like your processor might be a bit out of date. That one is looking for 2.4 GHz versus your 1.4

yeah

[upper rain]

Is that .... sorry I don't know stuff, is that a software or hardware thing?

[stray elm]

That's a hardware thing

[upper rain]

googles and not an upgradeable one

Damn.

[stray elm]

with macs, generally not, unfortunately

[upper rain]

Okay, so that would definitely be mucking it up

[stray elm]

yeah :S

[upper rain]

😒 for sure

:S lol

well, thanks for your help

Is there any way to ... turn the graphics settings down for hades?

[stray elm]

You can try DrawBlendMax=1?

and these two: /DrawColorGrading=false & /DrawBloom=false

[upper rain]

double checking this looks right

/DrawBlendMax=1 /DrawLights=false /UseSwapEffectDiscard=true /DrawColorGrading=false /DrawBloom=false

[stray elm]

ye

[upper rain]

coooool

Thanks!!

learned a new thing, thanks 🙂

[stray elm]

Sure thing ^.^

[real olive]

Hi! I'm experiencing some frame rate issues after today's patch, particularly in heavy traffic, even on Tartarus.

[stray elm]

Heyo--could you try verifying file integrity?

[real olive]

Validating now...

All looks good.

[stray elm]

Alright. There are some things to try in #h1-tech-fixes, and could you also report it in-game with ? (if that didn't fix it)

[upper rain]

@stray elm seems to be running better now, and i'll just suck up the rest of it because i know it's my machine's fault lol

[stray elm]

Sounds good! Glad it's working (mostly)

[regal monolith]

hecc

Tried running it through Steam Proton

crashes on launch

??

oookay what part of that was a curse word

trying it again, hopefully Direct3D isn't naughty this time around or something

It crashes in the D3D core initialization and Vulkan fails to see any graphics devices so something's funky

[stray elm]

I'd check this: https://github.com/ValveSoftware/Proton/wiki/Requirements#amdintel

and potentially this (video form):
https://www.youtube.com/watch?v=zEhAJMQYSws

[regal monolith]

yeah, unfortunately my OS is doing funky things

Gonna spend tomorrow night switching back to Ubuntu or Debian lol

[stray elm]

aight. Best of luck ^.^

[regal monolith]

Thanks haha

[placid vessel]

Weird font on doom. No other problems. I’m on switch

[stray elm]

Thanks for reporting!

This was very recently fixed on the PC, so that will go out to the switch when the patch for that is ready ^.^

[placid vessel]

Sweet thanks!

[late portal]

not sure if this is intentional but

[stray elm]

that uh, doesn't look intentional lol. If you're on PC, could you report that with ?

[late portal]

doing it right now

it only happens when secret shield's equipped

[stray elm]

interesting

[crude acorn]

@regal monolith generally, Hades has been reported to run fairly well on Proton: https://www.protondb.com/app/1145360. Which version of Proton are you using? 5.0-10 and 5.13 were known to work with DirectX, but Proton-GE was needed in order to run the Vulkan build (needs manual installation https://github.com/GloriousEggroll/proton-ge-custom)

[cobalt dome]

My save is gone. I try to create a new save in hell mode and i'm %100 sure i created it in a new slot, but my old save is gone. Could i bring it back ,any help?

[soft sorrel]

Hello there. Not sure if this is the right place, but I found a thing that might not be intentional:

I was not fast enough when picking up my bouldy-summon goodies and they got stuck behind the walls of the shrinking boss chamber.

Could be considered completely intentional but oh well, here it is anyway.

[ruby seal]

Thats what happens in that particular fury fight, you can sometimes see gold pots you missed as well

It sucks but thats how it works

[soft sorrel]

Okay gotcha!

[regal monolith]

I think I tried the experimental one that's the default. Either way I need to switch to an OS that actually works with PPAs, though, so I'm not gonna bother checking until I've got that done

[crude acorn]

you could check #h1-tech-fixes for If Your Game Crashes and You Lose Progress, hope that helps

[obsidian lintel]

hello, I have an issue with save syncing with the cloud. it has happened twice already.
basically, when I hit sync and quit, the game fails to sync the save, tells me it failed and then quits, losing any progress I had from the last synced save. Is this supposed to happen? If so, isn't there any way to stop the quitting and try to save again? Because when it happened the second time today, I lost quite a lot of progress in the story 😔 (came via twitter, as per suggestion from Supergiant's account)

[stray elm]

What platform are you on?

(And we can try to still recover your progress)

[obsidian lintel]

Computer. And Windows 10 in case OS matters

[stray elm]

Steam or Epic? And do you have any automatic cloud storage?

For recovering your progress, go into Documents/Saved Games/Hades and first save a copy of the entire folder (this step is important in case we need to revert any changes).

Then, try the steps towards the end of #h1-tech-fixes about recovering progress (if I was on my computer I'd just paste them, sorry)

[sharp narwhal]

Swan, we got this one - @thick lava will follow up when he's online 😄

[stray elm]

Sounds good!

[obsidian lintel]

Epic, and I think it's automatic, let me confirm.

(ah, I have to open the game to confirm this, will take a little longer to give confirmation since I'm in the middle of something 😅 )

[stray elm]

No worries! Like Ellis said, Dexter will be on to help later, so don't worry about it for now

[thick lava]

@obsidian lintel Hey, I'm in! Let's see what's going on here

[obsidian lintel]

hello! I was just about to test the steps from #h1-tech-fixes and see if it worked. I failed to figure out for sure if I have automatic cloud storage. I think I confused seeing that option with another game I was playing earlier today 😅

[stray elm]

(just for clarity: I had meant something like OneDrive that automatically backs up your documents)

[obsidian lintel]

ahh, ok then! then nope, I don't have that, I usually do it manually haha

thanks for clarifying!

oh and I just opened the test and it recovered my progress! 🥳

[thick lava]

Well, it's always good to eliminate OneDrive as a possibility. Do you have any suspicion about what might be preventing you from uploading your saves? (e.g. shaky internet connection, firewall, etc?)

[obsidian lintel]

could be the internet 🤔 we do live in an area the service has more patchy moments than good moments

but now that you mention it, I did notice my antivirus asking to give epic permission to access the internet when I left the game 🤔

[thick lava]

Well, even in the case where you have no internet at all, you still aren't supposed to lose progress.

Wait, so your .bak file was OK?

[obsidian lintel]

it seems so, it loaded right at the beginning of the new chamber I was in before the syncing problem

Yes, I figured there was something wrong with losing progress when syncing fails. it only happened twice so I might not have all the important information, but after it says it failed, it returns to the main menu and when I go to play again, it loads an older save. Now I'm not sure if it mentions a conflict between local and cloud save, tough 😔

[thick lava]

Do you see a '?' icon on the save slot that didn't upload? That could mean one of two things

[obsidian lintel]

In the loading area? Or when I sync and quit?

[thick lava]

In the loading area, yeah

Said another way, if you load save 1, progress through a room, then Sync & Quit, it fails, then you go back to the main menu and load save 1, do you consistently load back into the previous room (the one you otherwise had completed?)

[obsidian lintel]

no, it almost always loads to where I had just saved (save for these two occasions, where it simply went back to an old cloud save)

and to confirm, the save slot does have a '?' on the little cloud

is it supposed to have the '?' ?

[thick lava]

Yes, in that case it is. Usually it signifies that the save needs to be uploaded, -or- there is a conflict

[obsidian lintel]

ok, good to know!

should I run into the same syncing issue, would you like me to take screenshots to show here? 🤔

[thick lava]

If you see a failure again, I'd like to see a zip file of your save games folder. This would give me logs + everything else I need

I'd also make sure to allow Epic through windows firewall if that pops up again

[obsidian lintel]

ok, I'll keep that in mind!

funny thing is, I have it allowed 🤔 I'll need to double check what happened, if I have to change any options

[thick lava]

Oh, another question. For the times where you lost progress, did you lose the entire play session, or did you load back somewhere else unexpectedly (or was it the old cloud save, losing all the progress)?

[obsidian lintel]

I lost the entire play session since loading, yes. in today's case it went back to the last cloud save I made before stopping to have lunch. the previous time it happened, I had done the saves very close to each other, so I can't say for sure, but I believe it was the same situation (losing the most recent play session)

today I noticed it better because I had done a big chunk of progress (and thus got a little more distressed over the loss 😅 )

[thick lava]

OK, thanks. I'm looking to see what might've happened here. The good news is, your .bak files are properly getting saved, so if it reverts your progress again you should be able to recover them

[obsidian lintel]

Awesome!

Thank you both for the help 💛

[stray elm]

Thanks for the report!

[honest fractal]

Hey everyone, I recently bought Hades and I'm having problems despite trying the workarounds in the #tech-fixes. Basically make game just freezes completly from time to time and eventually crashes to desktop. It also freezes and becomes unresponsive on boot for around 30s-1minute before the first loading starts, but it seems to eventually load. During game it freezes with a similar behavior when I first boot it, but this time it goes on for longer and eventually crashes. I have an i5 4670k, 1080 Ti, 8GB RAM, Drivers Updated.

The behavior is the same with the Vulkan binaries, 32 or 64bit

[limber gale]

How much free RAM do you have while running it?

And on what OS?

[honest fractal]

Windows

and let me check that on the RAM

one second

Game doesn't seem to use more than 2gb ram, doesn't go below 2GB free

curiously enough it hasn't crashed yet :/

it was always happening yesterday

[stray elm]

Maybe you had more things running yesterday?

[honest fractal]

possible, i'll keep a look out on the RAM if this happens again

[limber gale]

That's what I was thinking: you can have a lot of RAM and still run out if other things are using it

Windows isn't exactly known for good multitasking when it comes to RAM, either.

[rough geyser]

My data is corrupted, any solutions?

[stray elm]

I'd try these steps, from #h1-tech-fixes :
If Your Game Crashes and You Lose Progress
If something happens and you start the game and find your save data missing, chances are it can still be recovered. Please follow these steps:

· On Windows, navigate to \Documents\Saved Games\Hades
· On macOS, use Finder’s Go > Go To Folder menu and navigate to ~/Library/Application Support/Supergiant Games/Hades
· (Assuming you're using Save Slot 1):

1. Move Profile1.sav into a backup folder
2. Sort by 'Date modified' to locate your most recent save matching one of these names: Profile1_Temp.sav, Profile1_Temp.sav.bak, or Profile1.sav.bak#
3. Rename that file to Profile1.sav
4. Then open the Play menu in-game and look for the save
5. If that doesn't work, repeat from step 2 with the next most recent save file

If you need any extra help, feel free to ping me ^.^

[rough geyser]

i will try it again

@stray elm the game needs is open?

[stray elm]

No, the game should be closed when you rename the files

[rough geyser]

@stray elm i tried rename every file with "Profile1" in name such as Profile1_Temp, Profile1.v.sav, Profile_tempo.sav.bak and Profile1.sav.bak1-bak7, and still unsolved

[stray elm]

Alright--could you try backing up and then deleting Profile1.sjson?

[rough geyser]

Ok

i backup entire file after this problem

and still not working 😦 even deleting profile1.sjson

[stray elm]

Drat. If you'd like, I could take a look and see if I can get it to work?

The easiest way would be for you to zip up your save files and send them to me, either here or DM

[rough geyser]

ok

[hushed bronze]

Guys when are you planning to drop updates on switch ? There is no latch since the save bug fix.

You still say will come at later date.... But it's been almost 2 months of later....

And still cross save is in progress

Game on switch feels abandoned...

[median briar]

i'm getting this weird screen glitch where jumping attacks (sword 2 and special) cause the entire screen to displace except for the HUD and foreground elements

i've already rebooted the pc and updated all related drivers and validated the install on steam and i'm still getting this

it makes fights... difficult

well, it seems to go away on 32bit, at least-- i'm trying some of the other options on the tech-fixes channel, but i'd rather be playing on 64

same issue on vulkan

[stray elm]

Heyo--sorry for the delayed response. Could you report that in-game with ?

[median briar]

ok!

[stray elm]

Thanks ^.^

[median briar]

report sent!

and here's another screenshot, using the aegis-- it shows warping where i hadn't noticed it before

should i send all these other screens as bug reports in-game, or would they be spamming?

coronacht doesn't seem to cause this issue at all

[stray elm]

One or two would help, to show consistency, but probably not more than that at once

[sharp narwhal]

@median briar That looks like file corruption; have you verified your installation through the game's launcher?

[median briar]

i have! i can do it again, though?

[sharp narwhal]

Hmmm

You may need to restart; I've heard of changes not always being recognized/taking effect until a restart

[median briar]

i did get a weird, very small update a couple times today, including after verifying the first time

[stray elm]

Probably also worth verifying a second time, that's happened once or twice

[sharp narwhal]

Yeah, there was a hotfix for some issues pushed just a couple hours ago

[median briar]

aaaah

[sharp narwhal]

Anytime there's an update there's a possibility some content file gets messed up in the installation process 😅

[median briar]

restarting the computer or just steam?

[sharp narwhal]

Computer

[median briar]

oooOOOOOH.

[sharp narwhal]

Oho there it goes

[median briar]

wow, that's some weird luck where i verified the files and THEN got a borked one

let's try this again

OOOH it's worked! finally!

[stray elm]

Woohoo!

[median briar]

i can play 0A0

i'm finally free....

thanks for walking me through this weirdness!

[mortal latch]

Triple Bomb is bugged

I use the Q 3 times and it randomly target behind me

[stray elm]

what platform are you on?

[mortal latch]

Pc

[regal monolith]

as expected Hades worked with no issues on Ubuntu

[stray elm]

Could you report that in-game with ?

[regal monolith]

So Hades is running with nearly no issues

There's a very minor animation glitch where when you pet Cerberus it doesn't quite always line up perfectly

And much more importantly when I hit F10 the whole game... Teal-screens, then hangs forever, including not responding to shutdown signals

[stray elm]

does Ubuntu have an alt+tab, or similar?

[regal monolith]

Yep

[stray elm]

You may need to use that to find the bug report window

it sometimes opens behind the game window

[regal monolith]

Nope, no window pops up

[stray elm]

alright--it's very possible that won't work on Ubuntu, unfortunately

[regal monolith]

Oh well

I haven't run into any other issues AFAICT so I'm still happy

[stray elm]

sounds good!

Thanks for the follow-up ^.^

[regal monolith]

Np!

Full infodump btw: Running Kubuntu, Proton 5.13, DirectX. Everything runs fine; no crashes except on F10. It's a little choppy when there are a lot of enemies, but I haven't tried anything in #h1-tech-fixes yet, seeing as it's 0200 lol. I'll try em tomorrow and report back. I don't suppose there's a debug room where I can spawn a bajillion enemies to benchmark?

[stray elm]

not that I know of

[regal monolith]

brb Googling "is Hades moddable"

[stray elm]

yup

https://discord.gg/KuMbyrN

@regal monolith

[regal monolith]

Oh hecc that's cool

[stray elm]

if you look in the announcements in that server

there are some debug commands you can use, though they're mostly info-related

[regal monolith]

Cool, ty!

I'll poke at it tomorrow

[stray elm]

Sure thing ^.^

[steady marlin]

Hello.
I haven't been playing with Steam since september. Only offline from direct folder "x86" (my system is x64).
Yesterday I've played some time from Steam. Today I discovered that I lost my progress.

I tried launch and save from folder, but it didn't work: game crushed while closing. I tried rename other saved games, but it didn't work too. Game still is not saved.

How can I fix it?

Log:

[stray elm]

could you send me a zip of your save files? Here or DM is fine

[steady marlin]

Sure

[stray elm]

does 184 escape attempts sound right?

[steady marlin]

I'm afraid not

After rename saved files I restored some progress, but game still can't be saved

[stray elm]

(you didn't actually correctly rename them, but I can still test them alright)

alright, I got it to save just fine. Could you take this save file and copy it into your saves folder?

Most likely, there's something corrupted in your temp save, so switching to a new slot is the easiest way to fix that

@steady marlin

[steady marlin]

I've just tested new slot. Game isn't saved again. I start again from same chamber before Tiny Vermin

[stray elm]

How much progress is that behind what it should be?

[steady marlin]

It should be Temple Styx nearby Charon's shop, but instead of it I start at maze of satyrs

[stray elm]

If you only lost a bit of progress in that one run, you may not be able to recover those rooms

[steady marlin]

It's strange. I've just defeated Hades and returned back to Home. But save still at Temple Styx

[stray elm]

ah, I see. just a moment

hmm, just checked the rest of the save files you sent, it seems like they're all in the temple, sorry

[steady marlin]

I have other backup. Maybe this can help

[stray elm]

No luck, sorry

[steady marlin]

That's ok

[devout basin]

Hey folks, I am unsure if this question goes here but I have been playing Hades offline for a while now and I did not receive the achievement which requires you to use a God's aid against their own trial. Will I get the achievement once I go online on Steam?

If not, I am not planning to go forward because I am close to epilogue as well and I don't want the game to get bugged and not give me such achievements.

[stray elm]

You will get narrative achievements (such as completing the epilogue) when you switch from offline to online. However, achievements such as the gods aid one will not be tracked while offline

[devout basin]

Ah, so I have to do it again :( Alright, thanks for the answer!

[stray elm]

Sure thing Best of luck!

[weary laurel]

Hi guys. my saves overritten by new game. can i get some help for this problem?

[empty moth]

for some reason the game doesn't seem to be saving properly for me, the last two times I've launched the game it seems to have forgotten the last few things I did in the temple after beating the game and instead sent me back into the escape attempt. The first time I was sent to the hades arena after beating him and the other time, which was my 10th time clearing the game, I loaded into a room in the temple of styx just before reaching the hades arena

[stone fable]

Hello there my Hades won't start. :c
After trying to launch it it will load to like 50 % than it closes out -.-
Can someone help me out with that?

Things i tried:

Unchecking Steam Overlay
Starting as Admin

[coral minnow]

Are you certain you meet the minimum requirements to run the game? If not, I'd suggest you verify the game files to see if something wasnt downloaded

[plain birch]

Hey guys, anyone know any settings that allow me to stream Hades on Discord smoothly? It's the only game I stream that has massive frame drop issues just specifically on Discord. And ideas on settings or boot options that can help fix it?

[plain birch]

I turned Hardware Acceleration off in my Discord settings and that didn't help the issue upon testing

[fallen wraith]

Is there anybway to uncap fps

[stray elm]

As in, you started a new save in a new save slot, and it overwrote your main save?

[stray elm]

Did you make sure to see "last saved less than a minute ago" or similar when you hit quit after playing?

[stray elm]

Are you new to Hades or is this something that popped up?

[stray elm]

Not that I know of for that specifically, though it may be a RAM issue. You could try the steps in #h1-tech-fixes to increase performance

[stray elm]

Do you have something like V-sync or G-sync enabled?

[fallen wraith]

No

[stray elm]

Alright. Then I'm not sure, sorry

[empty moth]

yea the second time I made sure that was visible by going back and forth between zagreus' room and the room where you start your runs

although the issue didn't appear when I last started the game, I'm really not sure what could have caused it

[empty moth]

I have fps uncapped, all I did was turn off vsync as far as I remember, I'm running the game on windows through steam and launching with the default option

[fallen wraith]

K

Ill chexk after i finsih my run

Ok yhats better

150fps

[stray elm]

Alright.. Next time it does that, could you force-close the game using alt-f4 (or similar methods), then go into Documents/Saved Games/Hades. There, move both files with Profile1_temp.sav into another folder, and try starting up again.

My suspicion is that the game is trying to load a temp save for some reason, so we can try to force it to use your main save

[empty moth]

yeah I'll try that if it happens again

[ionic hearth]

Anyone suffering from corrupt save files today?
received an update to my game in epic store and now im unable to open my savegame wether in cloud or on my local pc.
I also tried the suggested fix with taking a backup in the savegamepath, but nothing seems to work

[stray elm]

Heyo—when you changed the save file names around, did you make sure to move or rename the original Profile1.sav first?

[ionic hearth]

yes i deleted that file then renamed the .sav.bak file to .sav

[stray elm]

Alright. Could you also try backing up and then deleting Profile1_temp.sav ?

[ionic hearth]

give me a second

did not work

now that i think of it

this morning i had a run that crashed when i defeated hades

i quit the game and moved on doing something else, after the patch this evening the situation is how it is now

[stray elm]

Alright. Could you save a backup of your entire folder first, and then try with each of the .bak files? What I'd suggest is renaming them into Profile4.sav, that way if it's one of the auxillary files, it won't be interfering

If that doesn't work, you can send me a zip of that backup and I can give it a try

[ionic hearth]

i will try

[thick lava]

@ionic hearth If you end up needing to make that zip, please send it to me too

[ionic hearth]

ok i tried an even older one and now it managed to work, i could have sworn i have tried this one before, because i thought i should take an older one.
now it works if i name it profile 1 also as when i name it profile 4 and my cloud has synced to that file successfully

[stray elm]

How much progress does that lose you, if it's an older save?

[ionic hearth]

its from the 11th of december

not that much

ty for guiding me ❤️

[stray elm]

Sure thing! Thank you for following along Glad we were able to get you back up and playing ^.^

[sour pendant]

if i delete the game will the saves remain when I reinstall it?

[severe basin]

Not a huge issue since I've got a workaround but sometimes my corsair drivers stop working or something and the game won't launch. I have to unplug and replug in my keyboard

i hate corsair smh

[stray elm]

Yes, they're stored in your documents folder

[stray elm]

They might need to be updated?

[severe basin]

No, nothing like that

I'm not the only one with this issue

https://stackoverflow.com/questions/10967795/directinput8-enumdevices-sometimes-painfully-slow

also, as for updating

iCUE is up to date and so is firmware

[stray elm]

Oof, so it's just a corsair issue?

[severe basin]

yeah pretty much

[stray elm]

Dang :/ Does it happen with other games too?

[severe basin]

nope

only hades

although, any program I've written using GLFW has the issue

[stray elm]

...huh

[real olive]

Hi, just wanted to let you know that today's patch fixed the performance/frame rate dip problem I've been having. Thanks!

[severe basin]

GLFW is a windowing library, and I'm pretty sure Hades uses it.

[dim spruce]

@severe basin next time it happens, try the Vulkan launch option, it might work better

[severe basin]

👌

will do

oh one more side note

the caps lock light stops updating whenever I have this issue

[frosty tiger]

Hey guys, anyone had any luck with PS5 controller on mac?

I tried the tech fixes and it works in steam, but not in game

[stray elm]

could you try the launch option /PS4Gamepad=true?

· Right-click on Hades in your Steam Library
· Select 'Properties...'
· Press the button that says 'Set Launch Options...'

[frosty tiger]

I'm currently using all other flags from tech-fixes, should I try only with this one?

[stray elm]

Should work fine if you just add it

[frosty tiger]

Ok thank you, let me try

Still nothing I'm afraid

[stray elm]

Alright--what do you steam controller configuration settings look like? (the screen where you enable or disable various controller types)

[frosty tiger]

Maybe because it's bluetooth?

[stray elm]

what MacOS are you running?

[frosty tiger]

For steam controller settings I only have the first checked, "guide button focuses steam"

Big sur

[stray elm]

Did you recently upgrade to Big Sur, or are you on an M1?

[frosty tiger]

It's a fresh install yes, but not upgraded but clean installed

[kindred snow]

Hey now that you talking about controller there is something I would like to ask. I have a ps4 controller and ofc to use it I plug it on my pc and I open hades from steam. So sometimes my controller disconnects for some seconds and I lose control of him. Do you what could cause this?

[stray elm]

do you see anything like that with other games?

[stray elm]

alright. There should also be a button to enable playstation configuration, do you see that?

[kindred snow]

Hmm I'm not playing any other games lately but I think it happened in the past too on other games

[frosty tiger]

Ok I enabled it

[stray elm]

alright, give Hades a try now, that hopefully will help

[stray elm]

If it's happening with other games, it could be an issue with the controller itself, unfortunately. Maybe check if its drivers are fully up to date?

[crude acorn]

I think Xbox One, Xbox Series and PS5 controllers generally have issues with Big Sur unfortunately

[frosty tiger]

Still not recognising it

[crude acorn]

I've had no issues playing with a PS4 controller

[frosty tiger]

I guessed, this is a crazy specific configuration

[crude acorn]

working on fixes for these 3 actually, but no estimate on the release

[frosty tiger]

I'll be glad to test when they are, thank you!

[kindred snow]

I sometimes thought that it could be just the wire moves a little bit and it gets out of the USB or the contoller but even if I try to put them back a lot of times it still does it

Either it just moves again or there is another problem

[stray elm]

if you reconnect it, do you regain control?

[frosty tiger]

And thank you swan

[stray elm]

Sure thing ^.^ Thank you for your patience!

[kindred snow]

When I remove the wire the game stops automatically and then after I plug it again after 10 to 15 seconds it connects

[stray elm]

Alright. That definitely sounds like an issue with the connection. Is this a wire built into the controller, or one you plug between the controller and the computer?

[tulip niche]

Just saw cross saves are now available. If I have both a cloud save on my Steam account, and a local save on my Hades install on Switch, will I be prompted which one I want to use? My Switch progress is about 10x my PC progress, so wouldn't want to overwrite my Switch progress.

[kindred snow]

It's the ps4's wire I use it to connect the controller to my pc

[stray elm]

You should be prompted, yes, though please carefully read any notifications that pop up.

[crude acorn]

if I may interject, that happens on some configurations, namely I've had that issue since the first days of Early Access, it's something deep inside Windows that we have no effect on. It shouldn't affect gameplay normally, except in cases like yours. Do you have an external USB sound card? It is usually caused by some USB device connected to the computer

[faint hound]

does cross save work between epic and steam? i bought it on epic when it launched but i’d rather have it on steam

[stray elm]

@tulip niche If you'd like to be completely sure, you can move your Steam save from slot 1 to a different slot, though it's a slightly involved process

[stray elm]

yes, that should work automatically if they're on the same device

[faint hound]

ohh they use the same save folder? awesome

[crude acorn]

btw, if you want to keep both progresses, you can rename all your Steam save files from Profile 1 to Profile2

[faint hound]

i would have bought it awhile ago lol thanks

[stray elm]

this may still cause a conflict with the Steam Cloud when you start up though, so again make sure to read carefully

[kindred snow]

I don't think so I'm not the one building my pc so I can't be 100% sure

[tulip niche]

I'm happy enough to just nuke my Steam progress and have it transfer from Switch. Will delete the slot and make sure Steam syncs to cloud before doing the transfer from Switch.

[stray elm]

to fully delete your steam saves, have the game open when you delete the files, then close it, and Steam should sync properly

[tulip niche]

Another thing I noticed which is going to be a big problem coming from Switch - is there any option to swap/change/configure confirm/cancel buttons? A/B on Xbox controller are VERY different to A/B on a Switch controller.

[stray elm]

You can connect your switch controller to your PC, though afaik there's still an issue with those not showing up as expected in-game

[kindred snow]

Btw to be clear my controller doesn't disconnect completely without me interrupting the light becomes yellow it dosen't go off if that may help

[tulip niche]

I don't have a Switch controller. I use the Hori Split Pad Pro when undocked, and just joycons when docked. But that's also not the problem, it's more the position of "ok/cancel" is completely switched on Xinput vs Switch. Will very frequently accidentally "select" something when I wanted to cancel if the layout flips without an option to prevent it.

[modern shard]

I have no idea what just happened, but when i loaded my steam data on switch, and then hit Sync & Save, then reloaded the file, it somehow ended up saving the data of my switch instead of my pc, which at this point i’m scared means “You just lost your 30 run save for a 2 run save congratulations”

[stray elm]

Just to be perfectly clear--you had more progress on the PC, correct?

[modern shard]

Yes, more progress on PC

[stray elm]

Alright, then that should still be easily recoverable. Could you follow the steps towards the end of #h1-tech-fixes about recovering progress, then start up the game on Steam?

[thick lava]

Can you log in to and check the timestamp of your Hades saves? https://store.steampowered.com/account/remotestorage

[modern shard]

i can’t do that unfortunately no access to my pc right now :p

guess i’m stuck till then

[fair bison]

Yeah I just had something similar happen

Set up cross saves with Epic, and it only loaded part of my 170 run save

I’m missing at least 40 runs on the switch version and since the game auto saves I’m worried it’s saved over

[turbid crow]

if i already bought hades on steam and i want to transfer my data on to the switch, do i have to buy another copy of the game on the switch?

[thick lava]

@fair bison are you on the save slot screen? Do you see a '?' icon?

[fair bison]

Yes and yes

[thick lava]

OK, that's good! The '?' means it detected a conflict

[kindred snow]

Alright seems like you can't do anything with this information I'll check it on my own and if I realise the problem comes from the game shall contact you again thanks for your time

[dim spruce]

@turbid crow yes, they are still separate services that don't have cross-buy between them

[turbid crow]

i see, thanks for answering my question haha that’s all i needed to know

wish i had the funds to buy another copy lol

[thick lava]

There are 2 things you can do @fair bison :

1. If you still have access to your PC and want to keep both saves, you'll need to rename the .sav files on PC to move them to a different slot
2. Or, you can choose to keep only one of the saves in that slot (resolving the conflict)

[fair bison]

Okay sweet I’ll give that a go! PC is in the shop right now but I’ll have it again Friday

I don’t really want the partial save since I have so much progress on the other one

[thick lava]

OK, so it sounds like you want to take the 170-run save from Steam then

If you select the load the slot with the '?', it will ask you which save you want to keep

The save you choose in that step will be sent to the cloud

[modern shard]

oh for the save file timestamps, there’s three of them and all 3 are dated for 5:33 PM

[fair bison]

Will that still work from Epic?

[thick lava]

Yes. If you see the '?' there, when you select that slot it will ask you to resolve the conflict

[crude acorn]

Epic doesn't have a website in which you can see your cloud saves like this

but Cloud Saves themselves work the same

[fair bison]

Okay I will try that when I get my PC back Friday! I’ll post again if i still have issues

Thanks y’all!! 😄

[urban burrow]

I have 87 Profile1.sav files for Hades. How do I know which one to change to Profile2?

[crude acorn]

I'd say all of them 😄 can you send a screenshot?

[modern shard]

Would I just be out of luck for getting a save back until I get around my pc again? If so, it’s no real problem, I might honestly just play through what i’ve played again instead :p

[urban burrow]

LMAO! This is only a small section!

[stray elm]

huh

hmm

is that in Documents / Saved Games / Hades?

@urban burrow

[urban burrow]

No, this was just a search for the file name. I will go there and take a look now. Thank you!

[thick lava]

Can you filter this to just .sav files? In the search bar you can type ext:.sav and that should do it

[restive shale]

Hii sorry to interrumpt I bought Hades recently and algthough I've tried the fixes I still can't seem to make it run ):

[storm palm]

so if i want to move my steam save file into another slot do i just rename all of the files with Profile1 to Profile2? or do i only need to change some of them?

[dim spruce]

@restive shale can you describe what the issue is in any more detail? does the game crash when you try to run it or nothing happens at all? also what platform are you on?

@storm palm i'd recommend renaming all of them just to be safe

[restive shale]

I'm on mac OS 10.12.6 (Sierra)

I'm using steam to launch but nothing much happens

[dim spruce]

@restive shale unfortunately that OS is below the min-spec Hades is able to run on. you'll have to upgrade to play the game

[restive shale]

ooh I see! I'll try that over the holidays then gotta back up before doing that. thank you!

[blazing kettle]

Hey guys! The switch cross save option is still greyed out for me in the main menu? And it seems like the game is updated too.

[dim spruce]

@blazing kettle what version number does it say in the upper-right corner of the main menu? it should be v1.37119

[blazing kettle]

Ah! No wonder! The game isn't letting me update then :x is there a way to override it?

[dim spruce]

you can try to force-update it but it may just not have rolled out for you yet -- it can take a little while to propagate globally

[blazing kettle]

Sounds good! Thanks so much! I thought I broke my switch

[north canopy]

hey @dim spruce, sorry if you already awnsered that but, about the cross-save between epic/steam and switch, if I have the game on both platforms can I move the saves between them whenever I want?

Or there is some limit?

[dim spruce]

@north canopy the saves are stored in the same place on your PC regardless of platform so yes, they should work just fine between Steam and Epic

[north canopy]

No, I meant between Steam/Epic and Switch

[dim spruce]

you need to pick on the Switch main menu if you want to connect to Steam or Epic, and yes you can change that anytime

[north canopy]

wow, thats pretty awesome

btw, congratulations about all the prizes, I'm big fan of you guys and believe u should won even more!

thanks!

[dim spruce]

thank you!

[deep pawn]

Most pages on the epic games login cannot be displayed on switch

[thick lava]

Sorry about that! You need to log in using an email address

[deep pawn]

Yeah figured, I'll go for that option!

[waxen kernel]

About the cross saves, i have the game on both switch and steam, and i have saves on both steam and switch, what saves get used if i enable cross saves?

[thick lava]

We synchronize the saves on a slot-by-slot basis. If there are saves in the same slot on Switch & PC, you either need to resolve the conflict on the Switch, or move your save files to another slot on PC

[waxen kernel]

Ok, so If it is a conflict, i can choose what save to keep?

[thick lava]

Yep! You can also keep both if you have an empty slot, but to do that you need to rename them on PC

On the conflicted slot, you'll see a cloud with a '?' icon. If you try to load the slot it'll give you the choice, and tell you how many runs you have in each save / timestamp etc.

[waxen kernel]

Great, thank you for the reply!!

[silver glade]

i just bought Hades for switch to use cross saves to play on the go, but i cant do anything on the main menu for some reason, the only buttons i can get to do anything is the home button and the screenshot button, i cant move on the menu or select anything at all, i'm just stuck on the very first menu screen after the loading screen. my controller works fine on the switch home menu and other games, but in Hades i cant do anything at all

[thick lava]

What controller are you using? Are you on switch or a switch lite? Does relaunching the game fix it?

[silver glade]

relaunching the game didn't fix it, and im using the HORI Split Pad Pro joy cons

i am going to try with normal joy cons and see if it works

[thick lava]

Once you load into the menu, I'd try detaching them, then waiting 4 seconds before connecting them wirelessly

If you see the controller connect screen, you should be able to reattach them

Also, if you have two sets of joycons connected it might be the other pair

[silver glade]

oh, that was the issue, my pro controller somehow turned itself on and it was trying to be the one in use

thank you for your help! i was scared something was wrong with my switch

awesome! the could saves worked effortlessly! thanks again for the help with my issue

[thick lava]

Awesome! Happy to be of help

[worthy crescent]

Hello!
i just synced my PC and Switch save file, with my main save file originally from playing on Switch. How can i make the achievements on PC/Steam be updated based on this save?

[stray elm]

narrative achievements should unlock automatically once you play the game. other achievements (such as the hermes trinket) will still need to be done

[worthy crescent]

thanks!

[thick lava]

Once you've successfully used Sync & Quit to upload your save, all you need to do is launch the game on Steam and load the game (the steam client may take some time before starting the game to finish the cloud sync)

[worthy crescent]

will try that, thanks!

[plush latch]

My friend's hades keep crashing

Is anyone else having this issue

[thick lava]

What platform? There are a lot of solutions in #h1-tech-fixes

[empty wedge]

Is it normal to lose information in the Permanent Record on Switch? I have 104 escape attempts and the Permanent Record doesn't reflect that many.

[thick lava]

I think you may need to toggle God Mode on/off and (possibly) die again in a new run

[empty wedge]

Oh does it track both if you have God Mode on or off? That would explain it then! The missing data would probably be from when I had God Mode turned on

Thanks @thick lava

[cerulean birch]

So uh, I've been using a switch pro controller to play Hades all day, and now the game crashes anytime I plug in the controller. Same problem for my Xbox controller. Any advice?

im playing on pc btw

[stray elm]

there are some things to try in #h1-tech-fixes , I'd take a look there. Also, are you on Steam or Epic?

[cerulean birch]

Steam

[stray elm]

Are you using Big Picture Mode?

[cerulean birch]

No

[stray elm]

I would also try that--it tends to help with controller issues

[ashen tinsel]

Where are the Save files to rename for cross-saving?

[stray elm]

Mac or Windows?

@ashen tinsel

[ashen tinsel]

windows

[stray elm]

Documents/Saved Games/Hades

[ashen tinsel]

is this the file name? Profile1.sav

[stray elm]

yup

[analog forge]

I thought the cross save meant that I'd be able to use steam save file on switch not the other way around

now my steam save is messed up

[stray elm]

You should still be able to. I'd follow the steps at the end of #h1-tech-fixes to recover your progress on Steam, then try syncing again

[thick lava]

@analog forge What do you see at the save-loading screen on your switch, and what do you see on Steam?

[analog forge]

It's all good I force restarted the game and I still have my steam file. But is there a way to play steam save file on switch?

[thick lava]

Yes. For one, make sure Steam cloud is enabled for Hades (Library > Hades > Properties > Updates). If it is, you should be able to see your save files online here: https://store.steampowered.com/account/remotestorage

[peak tree]

i updated the game on switch but everytime i press on the play button in the main menu, it says sync failed, check your connection. i can sync from epic games though and they’re on the same connection

[thick lava]

Then, if you link your Steam account on the Switch, you should be able to access your save file on Switch. However, there can only be one save file per slot. You can either: 1.) rename your PC save so it takes a different slot, or 2.) choose the 'Cloud' save when it asks you to resolve the conflict on that slot

[peak tree]

i connected the switch to my own hotspot and it still gives me the same error

[thick lava]

so you get 'sync failed' when using Steam, but not when using Epic?

[peak tree]

i have the game on Epic, and when i sync the game to the cloud, it goes through with no issue. when i sync on the Switch, i get a connection error

sorry if the explanation’s a mess, my english isn’t the best 😅

[thick lava]

Ah, I understand. OK, so first, check your internet connection in system settings on your Switch. If your connection is good there, this might be an issue with your Nintendo Account

[peak tree]

ohhh

my connection’s good, so i guess its that

should i sync with my nintendo account then?

[tulip niche]

Random question - how will Steam achievements work with cross-save from Switch? Will I get bombarded with achievements the first time I load a 300+ run save from Switch on Steam?

[stray elm]

probably xD you won't get all of them, but you'll get all of the narrative ones

[thick lava]

I would hold down the power button for a few seconds, and then choose Power Options > Restart, then relaunch Hades. Also, how long does it take for you to see the sync error, and what region are you playing in?

[peak tree]

restarting the system now. it takes a couple of seconds first, and when i try again it takes a couple of seconds longer. i’m playing in Puerto Rico

[thick lava]

Gotcha. So your system setting is probably set to: 'The Americas'

[peak tree]

yes

the system restarted. its still giving me the same error

[thick lava]

OK, sorry about this. I'm not exactly sure what's going on yet. I assume you aren't playing on a modded switch

[peak tree]

i am not playing on a modded switch

i could restart the router?

[thick lava]

when you did the internet connectivity test in the switch menu, what was your download and upload speed?

[weary laurel]

yes.

[stray elm]

Alright. Could you try the steps towards the end of #h1-tech-fixes about recovering progress? And then could you submit a bug report in-game with , including your discord tag in the name field?

[woven gorge]

hey all, i'm having trouble with the cross save between switch and epic, is this the right place to ask?

[stray elm]

Yup :3

What's the specific issue?

[thick lava]

Yep!

[woven gorge]

awesome, whenever I try to activate cross save on the switch and choose epic, it asks me what to sign in with. I usually sign in with PSN to Epic so I chose that and the switch says the page fails to load. So instead, I just linked my nintendo account to my epic account and tried the same thing, and the switch still says it fails to load.

I have network because i just downloaded the update...not sure what might be wrong.

[thick lava]

Oh, yeah, sorry about this. You need to log in using an email address when linking your Epic account

[woven gorge]

so, login directly to epic? not with psn or nintendo?

[thick lava]

Yeah, that should work. It should be the top option in the list.

[woven gorge]

ok, so i see that...when i try it says I need to reset my password...guess i'll go do that real quick

successfully reset my password, went to login via the switch again using the top option (Epic Games) and it says I need to reset my password to proceed...

it says it sent an email to my address but i don't see anything...checked my spam too.

even just got the confirmation email from epic saying my password was changed successfully

[thick lava]

did you try to enter a new password on the switch? I'd try that from a PC or phone, if possible

[woven gorge]

no i did the new password on my pc, not from the switch

[thick lava]

OK, it might take a few minutes for the password reset to work. Once you can log in on PC using email/pass, I expect it'll also work on the switch

[woven gorge]

so i guess this is the part i don't understand...when i sign in to epic on the pc I use PSN...if I try logging into epic on PC with the same email I use for PSN it says I need to reset my password...it's almost like it's not detecting that email via epic, only via PSN authentication...which I guess makes sense? so I though maybe if I sign up with Epic directly using the same email I used for PSN, that it might link behind the scenes? When I try that, it says my display name is already in use so i'm afraid it might try to treat them separately even if it did work and not carry over my purchaes and stuff.

to clarify, if I try to sign into Epic on PC by saying Epic Games instead of PSN but use the same email as my psn, it gives me the same error as my switch.

[thick lava]

So I'm thinking you created your account using a PSN login. It probably logs in using PSN authentication, as you said

I'd try: log in on PC using PSN, then go to your account settings and try to add your email address there

[woven gorge]

From what I remember, yes that's what I originally did with the store launched.

[thick lava]

sorry this is such a hassle, btw

[woven gorge]

No it's ok, I'm about to get on a 10 hour flight so I'm hoping to play hades on my pc for the flight lol.

I'll get through security and try again. Thanks!

[thick lava]

good luck! The key is being able to log in using your email

[woven gorge]

Gotcha...

[woven gorge]

got it to work. Thanks @thick lava! I had to specifically go to the website and request a password reset. Instead of letting it send me one automatically...then it seemed to link up and reset. Then I was able to sign in to the switch and now i'm synced!

[maiden yew]

I've been having similar problems to some of the other ones posted here (can't get my Epic save over to my switch). Apologies if I missed the answer in this thread, but is there a solution for connecting to Epic from the switch, but then getting "Sync failed. Please check your connection" when I press play? I am currently connected to the internet

[woven gorge]

so the problem I had @maiden yew wasn't quite what you had but I did run into that when I changed my password for my epic account. you may need to sign out then sign in again to the EGS application on the PC to get that to work

[maiden yew]

okay I'll give that a try

[noble lantern]

I'm having issues getting my Steam cloud save onto my switch

I managed to link my steam account, but whenever it syncs my cloud save, it seems to be syncing a version of the save from my switch (7 attempts), rather than the version from steam (70+ attempts)

even if I delete that slot, the next time I load the "start game" menu, it syncs down a version of that original save

[stray elm]

You should be given an option for which one to keep, do you see a ? near the cloud icon?

[noble lantern]

I see a question mark

oh

do I need to start the game to resolve the conflict?

ah

there we go

[stray elm]

Ye!

[noble lantern]

I didn't realize that was what the question mark cloud icon meant

[stray elm]

No worries ^.^

[noble lantern]

and I wasn't interested in starting the game, since it listed the 7 attempts version of the save slot

this is awesome though

[maiden yew]

@woven gorge no luck. To recap the steps I have taken:

• Linked my Nintendo account to my Epic account on the Epic website
• Reset my epic password
• Logged out and logged back into the Epic game store app
• Loaded up Hades on Epic and made sure my save was uploaded to the cloud
• Restarted my Switch
• Successfully connected to Epic through the cross save section of Hades on Switch
• Go to play section and receive error: "Sync failed. Please check your connection"

[stray elm]

I'd try again in a few minutes, sometimes it takes a moment for the password change to go all the way through the system

[maiden yew]

Will do 👍

[frosty tiger]

where can I find the latest patch notes for the latest switch version?

[stray elm]

#hades-patch-notes should be completely up to date

[frosty tiger]

my Switch Hades' version is 1.0.37119

so is this the same patch as the December 1, 2020 patch?

[stray elm]

should be

[frosty tiger]

alright thanks!

[stray elm]

sure thing ^.^

[frosty tiger]

is it better to buy Hades on Steam or on Epic?

[stray elm]

speaking purely personally, I prefer Steam as a platform

[frosty tiger]

just because it doesnt eat too much resources in the background? xD

[stray elm]

I also prefer the UI and general functionality

[frosty tiger]

yeah... gotcha!

[patent cairn]

Super random but does anyone have any idea as to why my steam achievements aren't syncing? I'm almost positive that I have reached requirements but for some reason steam hasn't marked it as completed?

[stray elm]

what achievements specifically?

[static meteor]

Sorry for wrong channel 🙂

[stray elm]

@static meteor you can go into Documents / Saved Games / Hades and rename each of the files from Profile1.sav (or whatever other file extension) to Profile2.sav (and no worries ^.^)

there will also be Profile1.sjson, so that becomes Profile2.sjson

and so on

[static meteor]

Ah alright cool, thanks!

[patent cairn]

It looks like some of them just synced! For some reason Friends in High Places isn't loading

[stray elm]

yup--only narrative achievements will automatically load

anything you could reasonably get in a run isn't recorded

[patent cairn]

How am I able to get it recorded properly?

[stray elm]

sorry, poor wording xD

you need to do it again, basically

it's not stored within the save data like narrative achievements are

[patent cairn]

Ah okay!

I just found it so weird because I've done a tun twice, both the first one and a 1 heat one and still!

Thank you for letting me know!

[stray elm]

Sure thing, best of luck!

[bleak apex]

Yeah it’s a glitch I only started noticing the past day or two

[stray elm]

how consistent is it?

(context for anyone else: #h1-discussion message)

[bleak apex]

I should’ve screenshotted to archive this better, let me try opening and reopening to see results

[stray elm]

sure

[bleak apex]

Seems inconsistent

Have 9 ambrosia still

[stray elm]

hmm

I'd say take a screenshot now, and take a screenshot each time you play, then drop in here when you notice it happen again

[bleak apex]

But yeah I certainly lost a couple from last run because my dusa went up to rank 3 (from rank 2) and skelly, mort and battie went up one rank

Sure thing

[crude acorn]

are you playing only on that one Switch?

[bleak apex]

Yeah

I bought it around launch I think a day or so after

[crude acorn]

and just ambrosia is lost, no progress lost?

[stray elm]

ambrosia is lost, companion levels are gained, apparently

[urban ridge]

can i move my save file between switch profiles using the cross save feature?

[bleak apex]

Yeah everything along with what I told swan is normal otherwise

[urban ridge]

the answer is yes

[crude acorn]

Not intended or tested for that, but glad it's working 🙃

[urban ridge]

I'll try to explain what the situation is if someone else asks it

If you login to someone else's eshop account, you can play their games but only with their account. That means that the save data doesn't get.. well, saved on your own account

I played hades through my friends account because I wasn't sure if I'd like it, then I really liked it and played for 30 hours. I was gonna buy it but the problem is that I'd have to start over again, since I don't have the save data on my own profile. Uploading it to steam, then buying the game and playing it on my own account made it so that I can connect to steam again and get my save data in another profile

It's a super spesific thing, I just felt bad for not paying for the game. Lol

[quiet smelt]

I think something might have happened with Nourished Soul - after taking it, I didn't get the immediate health gain I was supposed to

[flint compass]

nourished soul drops food on the ground. is it possible you might have missed it?

or did it just not drop?

[quiet smelt]

Sorry!! Should have paid closer attn

[flint compass]

please dont evade the swear filter!

[civic steppe]

It's possible to get Duo boons without meeting both requirements? I just got Ares x Dio's boon without having Are's requirements

[quiet smelt]

The evasion wasn’t intentional I promise! Sorry I forgot that rule

[frosty tiger]

I don't think so, are you sure you have none of his prereqs?

[civic steppe]

@frosty tiger Nope, I only have Dio's drunken Flourish

[frosty tiger]

No curse of vengeance?

[civic steppe]

Only Slicing shot o:

[frosty tiger]

strange

i thought you must've missed it as it is a passive boon

[civic steppe]

Nope not at all, though, curse of vengeance works?

It was so strange because I'd think it would be state at the side when you look at boons from the Gods o:

[frosty tiger]

yeah, ares's req is any of attack, special, or vengeance

[civic steppe]

Ohh I thought you need to have both of the boons stated by each god to get the Duo boon

Maybe Slicing shot somehow worked with Dio's special? No clue how that works though

[frosty tiger]

oh no, you need to have one from each god (and more in some cases)

it's listed in the codex

[civic steppe]

Yeah so it was odd that it worked haha

@frosty tiger Thanks for the info though! Maybe it somehow oddly came through

[kindred snow]

I think I found my issue with my controller and why it happened to disconnect in the harder fights and runs... I think somehow (idk its rly strange) by concetrating too much without realising it I move the hit the wire with my middle finger... lol (ofc there is no way you could help with that im just pointing so you know the problem so probably any future convos wont be needed)

[silent spade]

I'm afraid to upload my Switch save file, as my main save is from Steam. Anyone gotten it to work? I need to overwrite my Switch's puny save with my 10+ Steam save. 🙂

[vale frigate]

After the update the switch has a weird graphical issue. The weapon swing effects now go under certain things in the environment instead of over. It looks really weird and distracting

Also happens with all breakables, and the breakables look really cheap now.

[frozen zenith]

After today's update the game is unplayable, it's laggier than Crysis on win98... I've tried everything on the FAQ and nothing works 😦

[vale frigate]

On Switch?

[frozen zenith]

No PC

[frosty tiger]

was it always like this? Or are the weapon movements meant to go under the objects always?

the same thing happens in my game also on Switch... but I didnt notice it until you mentioned

[vale frigate]

Nah that definitely just started

And the breakables look weird now and stand out. It makes the game look pretty bad imo. Not sure what caused this

[crude acorn]

you can always copy your Steam files to a secure location on your PC or a USB to make sure it's not lost

after that, you can safely connect to Steam Cross Saves on the Switch and select to keep your cloud save when prompted

[crude acorn]

hm, we didn't make any changes to this system I think, I'll need to take a look on my Switch

[vale frigate]

Yes please

Thank you

[vale frigate]

It even goes under craters of busted objects

[desert wedge]

Are you guys intentionally shipping the PDBs? It makes your game package bigger and also leaks some of your source code internals

[royal stirrup]

Hello! @frigid fog directed me here after I tweeted about accidentally overwriting my PC save data with my Switch save data. I'd appreciate any help you can offer to restore the PC data. If it turns out to be impossible, that's all right, and I appreciate you reaching out anyway!

[silent hearth]

Hi! So, I'm playing on Steam on Linux and I don't seem to be getting any achievements. Is that just a weird Proton thing, or am I missing something?

[rain cradle]

Most of code is in sjson and lua files anyway.

[past halo]

ehm.. hey y'alls... Switch Pro controller on Linux Proton... is it possible to get it to work

Using Ubuntu 20.04

Works perfectly on my windows install but I was wondering If I could skip the reboot to windows to play

The controller works fine in the steam UI

and it recognises it.

[desert wedge]

@rain cradle I mean personally I think it's fine but it seems unintentional. Especially because the PDBs don't match, so it probably means that the Jenkins server had files leftover from another build

[past halo]

also the steam overlay spit somthing about controller being recognise and using gamepad config or smtn

[crude acorn]

it is not unintentional 🙂

[desert wedge]

@crude acorn Cool, just thought I'd check!

[crude acorn]

Hey, it should be possible to get your PC save data back! The save folder is located at Documents\Saved Games\Hades, first make a backup of it somewhere safe. In it, there should be multiple Profile1 files. Delete files Profile1.sav and Profile1_Temp.sav (that's why you need a backup, in case something goes wrong here). Find the file named Profile1.sav.bak and rename it to Profile1.sav
then, start the game on PC

[crude acorn]

I didn't test Proton with the Switch Pro controller so I'm not sure whether it's supported unfortunately 😦

[past halo]

Tis is the only controller I owned...

I have an old logitech

will try later

[elder wren]

so I'm trying to sync my saves on my switch... egs account is connected successfully, but it always fails when trying to sync although I do have an internet connection (i patched hades and other games without issue)

[crude acorn]

How long does it sync before it fails?

[elder wren]

about 2-3 seconds

[royal stirrup]

@crude acorn Thanks for trying to help me out. I think I managed to overwrite even the backup, somehow. Tried using the .bak1 version as well, and that's still the same. This is definitely on me, but thank you for trying!

[crude acorn]

you can try the same with Profile1_Temp.sav.bak maybe?

[royal stirrup]

Argh, I was hoping that'd be the ticket, but it looks like it's still the same deal. Appreciate the suggestion!

It's my fault for not backing up my PC data before trying to sync it with the cloud.

[rain cradle]

Probably debug build. While Jenkins server runs inside hades I think. It used to show that path to it, in which Hades runs while some crashes happen in the past.

But idk, for sure without them Hades lose around 1GB so it's better to clear them from public builds

[desert wedge]

They compress super well so it's not quite that bad (~90%+), but in general I Agree

[crimson pewter]

Playing on switch. I am missing one song its not in house contracts. I am in end game.

[frosty tiger]

Hey I used cross save from switch to steam, I wasn’t able to get all the achievements sync’d only most

Anyone else have this issue

[crude acorn]

there are some for the debug build, yeah, those have no purpose there, the ones for the players' build have a purpose at the moment

[crude acorn]

only narrative achievements are unlocked when you transfer cross saves, per-run achievements have to be unlocked during a run in Steam/Epic

[frosty tiger]

Okay thanks

[elder wren]

@crude acorn so any clue what I can do to try and find the problem with sync? :S

fyiw, I seem to be unable to delete my local switch save, it reappears whenever I open the play menu o_O

[crude acorn]

That's normal, it's designed like that

Did you try disconnecting from Epic, closing and restarting the game and then reconnecting again?

[elder wren]

I'll try that now, let's see

nope, that hasn't helped :/

[vale frigate]

It seems the patch caused more trouble than it’s worth, unfortunately. At least on Switch

[fair bison]

I'm still having trouble with my cross-saved file. Got my PC back early and tried what was suggested to me yesterday but my file is still missing at least 40 runs. I also tried disconnecting my Epic account then reconnecting it, but the save file is still only partial

I'm also getting a check mark on the cloud symbol instead of a question mark now, but on my PC the save file still has my full progress

[mortal skiff]

Hey, kind of a weird thing. I was playing the game using an Xbox controller and I shifted from my Switch so it felt weird, and I started using my Switch Pro controller on Windows. The controls show the proper icons for the switch controller and Steam recognises it as well, but the in-game controls are following the Xbox notation,
Basically (X Y) and (A B ) are switched

[dim spruce]

@mortal skiff you can toggle "Use Nintendo Button Layout" in Steam to adjust that

[quick coral]

Is there a way to change the switch's save to profile 2 if I wanted to have profile 1 be my PC save

Currently both are on profile 1

[fair bison]

I’ve now also tried to force Epic to update my cloud and still no progress. If anyone has any other suggestions please let me know? Otherwise it might be something not on my end

[dim spruce]

@quick coral you can only change slots by renaming the files in Windows on PC -- so it would be much easier to move your PC save to profile 2, though you could do a whole bunch of moving to sync it and then re-arrange how you want

[quick coral]

Thats fair, I've just been having some issues where it doesn't seem to register when I rename profile1 to profile2. Maybe because I'm using a mac, or something weird with steam cloud not syncing?

[green berry]

I'd like to report a bug that just happened to me:
I was in the satyr dungeons with Middle Management on, so there were two minibosses, the big bother, and the big serpentstone. I used my Tempest Strike Boon to knock the serpentstone into a corner next to the entry to the level and it kinda glitched behind the wall, where I couldn't attack it but it could attack me

So I just lost a really good run because the enemy was unassailable

[last kettle]

Hi @green berry, thanks for the report and sorry about your lost run. If you're on PC, you can report this bug in-game with F10 and we'll take a closer look 🙂

[dry canopy]

hey!! i wanted to start a new file, i Know i used a different save slot, b ut the file replaced my old one!

is there something i can do to replace it, please? i had poured 200+ hours into it

[dim spruce]

hi @dry canopy sorry to hear that! there should be backups of all your slots available. before you do anything else please make a backup of this entire folder to your desktop:
\Documents\Saved Games\Hades

[dry canopy]

i just did! what am i to do next?

[maiden yew]

So I posted earlier about connecting epic to my switch for cross save, but getting a sync fail whenever I press play on switch. I waited the night but it still isn't working. Is anyone else running into similar issues? (sorry for repost, wanted to link previous message)

[dim spruce]

great, then try following the instructions under "If Your Game Crashes and You Lose Progress" in #h1-tech-fixes with the various backup files that seem to match the timestamp from your main save

also @dry canopy are you running any anti-virus software by chance? if so, please try disabling it or whitelisting Hades

[dry canopy]

i don't think i am, no!

[dim spruce]

ok see if you can recover your main save first as the most important thing, and after we do that can try again with making a new profile and make sure it doesn't happen again

[dry canopy]

alright! im redirected to these files

given that some are saved before today i'd assume some are saved before my new save file

[dim spruce]

yes thanks, try simply deleting Profile1_Temp.sav in the folder there and launch the game again

[fair bison]

would any of that also help my issue with partial syncing?

[dim spruce]

@fair bison sorry i would need to get caught up on your issue -- your save on PC is the correct one but on Switch it's still an older one? despite the Switch showing it's been connected to the cloud and has a check mark on the slot?

[fair bison]

yes thats correct!

[dry canopy]

i got my file back, thank you so much!

[fair bison]

yay!

[dim spruce]

@dry canopy great! now can you try starting a save in a new slot again and see if the problem re-occurs so we can make sure you're all set?

@fair bison are you sure you're synced to the same Epic Account by chance?

[fair bison]

yeah i checked that

I've also tried disconnecting and reconnecting on my switch, as well as forcing another backup to the cloud

[fringe merlin]

hey guys, apologies if the has already been answered, only just joined the discord. i synced my switch to epic and it appears to have overwritten my switch save (where i had most of my progress) with my pc save (that I haven't touched since 1.0). Any idea if/how i can get my switch save back? the switch cloud back up isn't great and you can't look at different files as far as i can tell

[dim spruce]

@fringe merlin is there a ? icon on the slot? if so, that just means there is a conflict that hasn't been resolved yet

[dry canopy]

oof. it unfortunately happened again

sucks but i guess i wont start a new save file thats ok

[dim spruce]

@dry canopy we would actually love to get the bottom of why that's happening if you don't mind trying a few more things

since it seems you can repeat it easily

[dry canopy]

yeah! im recovering my save file easily

is it in any way connected to me giving up a lot, or sometimes playing without WiFi?

[dim spruce]

great! next could you try following the steps here?
https://support.microsoft.com/en-us/windows/allow-a-blocked-app-in-windows-security-b5b6627a-b008-2ca2-7931-7e51e912b034

and trying again. and no, none of that should change the game saving in the wrong slot

[fringe merlin]

no, there isn't unfortunately

looks like this, on both platforms

[dim spruce]

hmm ok sorry about that! were there any confirmation windows that you clicked through when you were syncing the cloud saves?

[fair bison]

I've run through everything again on my end and still no luck 😦 I'm starting to think it's an issue with Epic's cloud

[fringe merlin]

not that i saw. logged into epic on my switch, it said it had synced my saved. booted the game on my pc, it popped a message to say cross saved enabled and when i hit play still had my pc save, so i went back to my switch where it also then just had my pc save

[thick lava]

If you disconnect Epic on your Switch, do you still see the PC save in that slot?

[fringe merlin]

yeah, tried doing this and downloading saved data from the nintendo back ups but you can see specific things you've backed up, and it just said it was backed up so i couldn't download anything

[dry canopy]

@dim spruce still happening, unfortunately!

[fair bison]

Okay I think I've determined that this thing is reading as two different saves if that makes sense? I moved my big save to profile two on PC, but when I sync my Switch I still get that weird partial save in the Profile 1 spot, with nothing in Profile 2

Is this something on my end?

[dim spruce]

ok next could you DM me a zip file of the backup save folder you made?

[dry canopy]

yeah!

[west nexus]

oh it seems I have a similar issue. twitter SGG account has sent me here, and my issue is that PC save file which I moved from slot 1 to slot 4 doesn't show on switch, even though switch keeps telling me that synchronizing process is smooth, and everything. I'll add a photo, I hope it can be seen that the first three save files are similar on both switch and PC, but the fourth one (which was the 1st on PC and was renamed by me to the 4th) isn't there at all on switch

[stray elm]

Steam or Epic?

[west nexus]

steam

[stray elm]

Could you check here and see if that save slot is showing up up your Steam Cloud?
https://store.steampowered.com/account/remotestorageapp/?appid=1145360

[west nexus]

you're right, it does not

[stray elm]

Alright—open up the game, play for a few minutes, then close it

[fair bison]

theres no way for me to check that with Epic right

[stray elm]

Unfortunately no

At least, not that I know of

[west nexus]

I've saved it several times already within the game itself. do I have to start an escape attempt maybe?

[fair bison]

i've been looking and i haven't found anything

I just don't know what else to try at this point

[stray elm]

Potentially, yeah

[west nexus]

okay, I'll try that, thank you for a hint

[stray elm]

What's the error? I know you dropped in yesterday, but I don't remember exactly what for

[fair bison]

my Switch cross save is only bringing a partial save of my own big run on PC over

so its missing like 40 runs

[stray elm]

Right. Could you try taking your PC save and moving it to a different save slot, then verifying on your PC that that's the correct save?

It sounds kind the Switch is picking up a backup, somehow

[fair bison]

yeah i can try that

i did both of those separately already but not combined

that didn't help either unfortunately

honestly at this point I think I'm just giving to leave it until the game updates again, I'm about to lose access to my PC for a few weeks anyways because of the holidays.

[boreal crown]

Hey guys dont know if this is a hades issue or a switch issue but my switch is telling me when I go to sync cross save data that the sync failed and to check my connection. Im connected to the epic store and My Switch is connected to the internet as far as the test in settings shows. any ideas?

[fair bison]

I also just realized that it might be my save data from before the 1.0 patch so that might have something to do with it

[stray elm]

@boreal crown Could you try these steps, and wait a few minutes after resetting your password to try again?

[stray elm]

If you play a bit on that save then try again, it might work?

[frozen zenith]

Hello, the game has been unplayable since the patch on PC. So much lag I can't do anything :(
I've tried everything on the FAQ and still no luck. It was working fine last night.

[thick lava]

When you moved your save slot, did you also copy & rename the Profile1.v.sav and Profile1_Temp.sav?

[thick lava]

Make sure the user account you're using on Switch is connected to a valid Nintendo Account, then restart your Switch.

[dim spruce]

@frozen zenith sorry to hear that, can you DM me your DxDiag following the instructions here:
https://support.microsoft.com/en-us/help/4028644/windows-open-and-run-dxdiagexe
as well as this file:
\Documents\Saved Games\Hades\Hades.log

[fringe merlin]

Tried turning all syncing off, nintendo cloud auto back up off, and redownload if the game on switch to see if the old save was somewhere on the console but no luck. Think it’s probably just gone, ah well.

[west nexus]

so, I dashed through Tartarus and saved in Asphodel, and the save file is now shown on Steam Cloud, yet it seems suspicious, why is it only 9B? do I have to finish the run to fully refresh my Steam Cloud? does Steam itself have issues with connection right now, or something?

[stray elm]

Yeah, you need to finish a run for the cloud to update

Or well

Close the game

You don't need to finish the run lol

[west nexus]

the game is closed right now

[thick lava]

Which save slot were you playing in?

[west nexus]

I closed and reopened both games a couple of times

I was playing the 4th one, it wasn't there on Steam Cloud

[stray elm]

Huh, only the .v save is showing up, for profile 4

[west nexus]

yes, that felt suspicious

[thick lava]

Yeah, there should at least be a Profile4.sav and a Profile4_Temp.sav (if you were in a run)

[frozen zenith]

Done, ty 🙂

[thick lava]

Check C:\Users...\Saved Games\Hades -- if the files exist there, I'd reopen Hades on PC and check the Play menu to see if there's anything in slot 4

[west nexus]

yes, everything is there, there's like 16 profile4 files, and the 4th slot appears perfectly on PC, just not on switch

I mean it does feel like the issue is Steam itself

does anybody know if there's like a cooldown of some sort with Steam Cloud, or something?

[thick lava]

Might be. I can check your cloud_log.txt and see if anything else might be going wrong. That's in C:\Program Files (x86)\Steam\logs

Restarting the steam client itself might be enough

[west nexus]

okay, I'll try to restart everything

[dim aurora]

Hi, I'm also trying to transfer my switch save to PC. I saw the post on Twitter and tried that. I essentially want to delete my steam save and transfer my switch save but it seems i cannot delete the profile. It requires me to start a new profile to overwrite the previous one. But that defeats the purpose.

Is there anything I can delete from the game files to keep it from reloading the save file?

[thick lava]

The way to do this is to log in to Steam on your Switch, then click Play. You should see a '?' in the save slot. By loading that save it will bring up a dialog that will ask you which file you want to keep

[boreal crown]

@stray elm I attempted the steps posted by Ian Rapport and am still receiving the sync failed error

[stray elm]

If you delete the save file (the actual files) while the game is open, then close it, the steam cloud should register that

[stray elm]

@thick lava any suggestions for @boreal crown and @maiden yew? They're getting the Sync Failed issue

[west nexus]

no, it doesn't work, sadly, I've restarted the game a couple of times, I checked a couple more rooms in Asphodel, to refresh my save file, and then I restarted Steam again. it doesn't want to properly save my 4th save file in its cloud, I assume. I will give it some time, maybe it's their inner issue with their servers (?) I will be back later with updates on my problem, I guess

[thick lava]

If the internet connection is good, and they already restarted their switch, I don't have another suggestion right now

[stray elm]

Sorry for the inconvenience, hopefully it works out soon!

[boreal crown]

OK well I'll look hopefully forward to an update on this

[fringe merlin]

If I’ve sort of resigned myself to my save being gone, what’s the best way to ensure the crosssave stuff is set up properly for a new save. Start again in a new slot on pc, then link to switch?

[west nexus]

it's okay, cloud saves sometimes have issues, it's great that there are cross-saves at least. thank you for your support

[wicked gull]

hi, been playing Hades with ttle issues for about a week (45 or so hours) and yesterday i was playing, then quit for a few hours, went to play again and now my FPS is laggy as hell

any suggestions?

[dim aurora]

My issue was solved. After repeatedly deleting and renaming the profiles after they reloaded, at some point steam got the memo and I saw my switch profile on pc

Thanks for the help

[stray elm]

Have you looked in #h1-tech-fixes ?

[wicked gull]

ill check now and come back here if i cant find a solution 🙂

[frozen zenith]

@wicked gull Same here, @dim spruce is looking through my logs

[wicked gull]

glad im not the only one

[frozen zenith]

Or at least I sent them 🙂

[dim spruce]

@wicked gull sorry to hear that for you too, can you DM me your DxDiag following the instructions here:
https://support.microsoft.com/en-us/help/4028644/windows-open-and-run-dxdiagexe
as well as this file:
\Documents\Saved Games\Hades\Hades.log

[wicked gull]

@dim spruce will do

[stray elm]

@dim spruce just a heads up, I've directed ~3 people on steam with a similar lag issue to send in an email

[wicked gull]

weirdly im happy others are having the same problem

[stray elm]

It means it'll probably be fixed sooner, since the devs have more info (+easier to suffer together :3)

[wicked gull]

ive not found a game thats so addictive and "one more turn" for so long

[frozen zenith]

I tried all the possible solutions of the FAQ as well including re-installing so hopefully you won't have to try ^^

[wicked gull]

@frozen zenith ive searched far and wide for the last 24 hours and tried everything but seeing as others are having the same problem i think its something that can be sorted...hopefully

[fair bison]

I did try that as well, with no luck

[fair bison]

I did that as well!

Sorry for the late response

nothing has worked unfortunately, and I've been through everything in #h1-tech-fixes to see if that would help too

[thick lava]

I'd try to load your profile2 on PC in EGS, advance one room (or change rooms in the House of Hades) and then try Sync & Quit

then, on Switch, back out of the Play menu and reopen it and it should download your Profile2, assuming the upload from PC worked

[hushed garnet]

Cross save question: Household owns Hades through Epic Game Store on PC, multiply users play it with their own profiles. We've only been able to update the game (or launch it through EPS) with the account that purchased it. Will the Switch only connect to the epic account that purchased the game, or can we connect it to any account?

[stray elm]

when you say "own profiles" are you referring to windows users, save slots, epic accounts...?

[hushed garnet]

Windows users

Which means unique sets of save slots

[thick lava]

And each windows user has a separate epic account, or is the epic account shared?

And on the Switch, do you have separate user accounts (e.g. one for each windows user)?

[hushed garnet]

Seperate Epic accounts. One user doesn't even have one

And we have set up individual Switch accounts

[fair bison]

I’d been doing that as well, but I’ve lost access to my PC for now since it’s at my university residence and I can’t go back until after the holidays

I’ll give it another shot when I’m back again!!

Thank you for all the help tho, I feel like I’ve been bugging y’all and I really appreciate it

[thick lava]

No worries -- we want to this to be as smooth as possible for everyone

[hushed garnet]

To be clear, no one plays on someone else's Epic account. The two that don't have the game purchased in their Epic Store have to launch it through the directory.

[thick lava]

@hushed garnet So each Switch user account can link to a separate Epic (or steam) account. For the two that don't have the game purchased, they'd need to share an Epic account (and share save slots), or buy the game in order to cross-save

So for the two people who are playing on PC they probably need to rename their saves in windows to move it to profile 3 or 4 (assuming the EGS account holders aren't using all 4 slots)

[hushed garnet]

Mkay, so the saves that can be accessed have to be linked to an Epic (or Steam) account and any PC saves that are not linked to an account can't be shared to the Switch.

Interesting solution

We may try that

[thick lava]

Precisely. That's a way more succinct way of saying it

[hushed garnet]

Already bought the game twice, not gonna buy it a third time on the same playform :p

[thick lava]

Well, and if those windows users want to transfer their save to/from the switch, they'd also need to use the launcher

So if you go with that system, I'd try reconciling all the saves from the 4 users to 2 epic accounts on PC first, before trying to involve the Switch

to avoid overwriting anything

[hushed garnet]

Yeah. If I mess around with moving the save files then I'll try things like that. Thanks for the help!

And to be clear, y'all at Supergiant have been terrific with your support. The issues we've had trying to enjoy the game with multiple users is an issue laid solidly at the feet of Epic, not you. ^_^

If we did buy another copy through Steam would there be any issues moving save files that were generated from a copy of the game that was purchased from Epic to the version purchased through Steam?

[thick lava]

The save files are compatible, so there should be no issue there. Though steam cloud works slightly differently, so you wouldn't want two separate windows users logged in to the same steam account

[hushed garnet]

Awesome, thank you, that answers that!

[vale frigate]

Here’s another vid of the weird graphical issue that is now occurring on switch.

[stray elm]

Skelly really ain't happy

[vale frigate]

Lol yeah he’s like wtf

[vale frigate]

I just hope this issue is fixed before the inevitable physical version. I would hate for the physical to have this issue natively on the cart

[tiny bridge]

Is it just me... I am having some trouble about hades flickering to a black screen for like a second or 2 once in a while, it is not constant, it just happens at random moment and when it happens at hades fight... Really annoying, started experiencing this for 2-3 weeks, before that never had any problems...

[thick lava]

There are a few things you can try in #h1-tech-fixes that might help

[vale frigate]

Any thoughts on the video? Will that be fixed? Sorry I just want to know if you’re aware of the issue. Also I don’t see a cross saves option on the Steam version. Thanks

[thick lava]

Re: the video, yeah we're aware of some sorting/graphical issues like that. We try to fix as many as we can. As for the cross-saves option on Steam, all you need to do is make sure Steam Cloud is enabled in Library > Hades > Properties > Updates -- then your files should automatically download before launching the game, and upload when closing the game

On Switch, in order to upload to Steam you need to load a save slot and then Sync & Quit from the pause menu

[vale frigate]

Ok thanks about the cross save help. As far as the glitch, I guess an attempt will be made to fix, but no guarantee? Does it happen on pc as well or just switch?

[thick lava]

Probably happens on both, since PC & Switch are in-sync at the moment

[vale frigate]

Oh ok. Well I hope for the best.

Btw that is definitely a new issue. I have over 100 hours in the game and never saw that happen until the latest patch

Thanks again

[distant pagoda]

Hi, question about cross saves: I linked my switch and steam accounts, but only see switch saves and not steam saves (when playing on switch). How do I get my steam saves? and is there a possibility for switch saves to overwrite my steam progress? thanks

[thick lava]

If you linked for the first time, when you get to the Play menu you should see a '?' icon on any of the save slots that also have steam saves

If you see that icon, press A on it and it will ask you which save you want to keep (overwriting the other)

If you want to keep both, you'll need to rename your save files on PC to change the save slot

[distant pagoda]

ok thanks, got my saves all set up on both platforms!

will there be any issues if both platforms are running the same save simultaneously?

[thick lava]

So long as you're playing only on one platform at a time, you should be OK. In some cases you might need to resolve a conflict again

[distant pagoda]

Alright sounds good, thanks for the quick support!

[thick lava]

When quitting on Switch, be sure to Sync & Quit to upload progress. When quitting from Steam, the steam client should upload your files

[regal monolith]

erm

strange bug

W is stuck

except, obviously, it's not the key itself that's stuck

persisted through quitting back to the main menu, let's see if it persists through quitting the game entirely

[last kettle]

@regal monolith are you on PC or Mac?

[regal monolith]

nope, aight

Linux

[wise timber]

Hi im from discord a rep SG_James told me to try and seek help here for cloud save issue?

[thick lava]

You're in the right place. What can I help you with?

[wise timber]

Thanks, yes so last night I finally updated my switch to allow the cloud save progress to kick in. My steam save is my biggest file with over 199 hours on it. linked the accounts and was playing my steam save last night on my switch

after turning on my pc on break to check some stuff on my game i noticed that it showed my old switch progress with only 10 runs on it

my switch save progress somehow over ride my steam progress

[elder wren]

still couldn't manage to get my switch to sync, always says failed 😭

[thick lava]

When you finished playing last night (on Switch) did you Sync & Quit?

[wise timber]

no I just turned off the switch

[thick lava]

Also, I suspect you may have a backup save on PC still (those don't cloud save). I'd look around for a Profile1.sav.bak or .bak1, .bak2

[wise timber]

i found those and replaced profile1.sav it was last updated on dec 14th

but the other files are updated as of today

i even download my steam save from the cloud on steam.com

https://store.steampowered.com/account/remotestorage

switch save file still over rides it but yeah didnt officially do the transfer until last night

files as of 12/17

[elder wren]

I'm trying to understand if this is a known/common issue or if it really is just me

[thick lava]

Just so I'm clear: the save that you downloaded from the steam cloud is the 10-run Switch save, correct?

[wise timber]

it stated 12-14 which would have been before i sync the cloud save to switch

[thick lava]

Hey, I'm still looking into why this happens. About how long does it take before the sync fails (less than 10 sec? more than 30 sec?)

[crude acorn]

When you are available and on your PC, could you please start the game and go into the Play/Profiles menu and then quit? And send me the Hades.log file?

[wise timber]

The ones showing 12:00 were my break when i tried getting on and seeing my switch save.

[dim zenith]

Hi, I was playing on the Switch this morning and I was in a fight against the tag team. Mid fight I had a freeze. The sound and everything just stopped. I waited and no button press did anything except the home button. I got back into the game and waited. Nothing happened so I shrugged and closed the game. When I reopened the game my save was gone. To provide some context I got the game on Epic Games Store and played a bit but stopped while more was being added to the game. The last time I had played was June of this year on that platform. I bought the game on switch when it released and played through it where I was going onto my 8th or 9th clear. When I reloaded hades on the switch after the freeze my switch save (which I had synced to the server earlier this week) was gone and the only thing there was my epic games save for some reason. This, as it loaded, synced to the cloud. I hoped, after turning the game off, that there was a local save on my pc Epic games version. That was also the only save for me to lose when I got on my PC. I am hoping my switch save is somewhere but I’m not sure how to handle this situation. Thanks for any possible help.

[elder wren]

Initially (after connecting epic) it seems to be trying to sync for about 4 seconds. afterwards any time I press play it says failed after 2 seconds

[wise timber]

okay i figured out a fix everyone can someone on tech team hear me out

if anyone runs into this issue again

You need to have a free open save spot on your steam

rename your cloud profile - profile(#) with # representing 1,2,3 or 4 then load the game

this will create a new save

with all the old data

[elder wren]

@crude acorn where is the log located on disk?

[wise timber]

im checking my switch now to see if it synced up

[crude acorn]

/Documents/Saved Games/Hades/Hades.log

[elder wren]

uhhh I don't have anything there. we're talking epic, yeah? 😳

[wise timber]

okay so

it works on steam but not on switch

switch does not show my save game 3

[crude acorn]

does it show in https://store.steampowered.com/account/remotestorage ?

[wise timber]

checking stand by

[thick lava]

You need to back out of the Play menu and re-enter it to refresh that screen

[elder wren]

nm, I'm tired, looked in my games instead

[wise timber]

stand by

[crude acorn]

What is your Profile screen showing? A cloud with a checkmark or a cloud with a question mark?

[thick lava]

Can you post a screenshot/picture of what you're seeing at the save slot screen on your Switch? (And also on PC if possible)

[wise timber]

okay showing up on steam cloud checking switch again

i had to go into the game to make it show

We are back in business ladies and gentleman

so i think the issue is you can have a profile 1 on steam and switch at same time or it will throw off the sync?

at least for me that was the case

[dim zenith]

It’s a check mark on both systems

[wise timber]

thanks for assistance but yeah I think you may want to look into that as a bug on what happen with this

[thick lava]

Will do. Though definitely be sure to Sync & Quit when you're finished playing on Switch

[wise timber]

yeah will do for next time but yeah weird that even though it synced that first time around and was just in sleep mode it made my steam game sync with my old switch save. thats the odd part

it shouldn't of have that data

[flint rivet]

Question, has anyone had issues with sync'ing their achievements? I believe I have all the achievements completed on the Switch but they didn't transfer over to Steam (missing 13)

[dim zenith]

Switch, cloud save on switch, and PC

They all match

[wise timber]

i didnt know switch had achievements tbh

[dim zenith]

This is the old save

[flint rivet]

Technically not achievements but the fated list of minor prophecies

they match achievements in steam

or are close to them

[crude acorn]

I suggest trying to disconnect the Switch from Epic Cross Saves to see if it there is any difference

[dim zenith]

Will do

[dim zenith]

Unfortunately that didn’t work. I should have done that after the freeze but before the reloading the game

[flint rivet]

I have the "Night and Darkness
Fulfill the 'Night and Darkness' Prophecy" but not the "Back to Work
Earn access to and enter the Administrative Chamber"

you'd need the latter to unlock the former

[dim zenith]

Super bummed I lost 85 hours of work but I can look up the ending ending on YouTube. Thanks for the help everyone.

[thick lava]

You might need to reenter the admin chamber on PC to proc the achievement. Though, loading the save should be enough to unlock them

[flint rivet]

Do I need to trigger the other achievements I don't have as well?

Happy to do so, just wasn't sure.

Some may be harder to trigger than others 😁

[runic scaffold]

I enabled switch cross save with my steam account, but my 20min switch save file over wrote my 50hr steam save file. anyone know how to recover the steam save file?

[thick lava]

If you're on Switch, do you see a '?' on that save slot when you choose Play at the main menu?

[woven egret]

Where so I ask for help

Or tips whatever you call them

[runic scaffold]

yes i do

[runic scaffold]

in the cloud

[stray elm]

Any Narrative achievements should unlock automatically, or by retriggering. Any other ones (such as Hermes' trinket) you'll need to redo if you've already done it

[woven egret]

Thanks for the help you guys

[stray elm]

Here, what's up?

[woven egret]

Which channel do I ask for tips

[stray elm]

For gameplay?

[woven egret]

Yeah

[flint rivet]

Sounds good, thanks @stray elm

[stray elm]

#h1-builds-and-combat is your best bet

[thick lava]

OK, so right now you have a conflict on that slot. Press A on that slot and it will ask you which save you want to keep. In this case, you want to pick 'Cloud' since that's your 50 hr save. (The dialog will show information about each save file)

[woven egret]

Thanks

[runic scaffold]

i think i screwed it up because after linking them, I opened my hades on steam and it now contains the switch save file

so local and cloud are the same 20 min save file

@thick lava

[stray elm]

Alright—there are some steps towards the end of #h1-tech-fixes about recovering progress on PC, I'd do those as a start

[thick lava]

But on your Switch, you said you see a cloud-with-question-mark. What are the options it gives you when you interact with that slot?

[runic scaffold]

@stray elm
Out of these 3 files, which one am i renaming?

· On macOS, use Finder’s Go > Go To Folder menu and navigate to ~/Library/Application Support/Supergiant Games/Hades
· Sort by 'Date modified' to locate your most recent save matching one of these names (assuming you use Save Slot 1): Profile1_Temp.sav, Profile1_Temp.sav.bak, or Profile1.sav.bak
· Rename that file to Profile1.sav
· Then open the Play menu in-game and look for the save.

[stray elm]

Whichever one (and this includes all 7-8 .sav.bak files) is the most recent

Make sure to move or rename the original Profile1.sav first

(And also see Dexter's question above)

[runic scaffold]

@thick lava

@stray elm and @thick lava thanks a ton for the help but i gtg really quick, ill be back later to try and fix it

[modern summit]

Hello. Having trouble with cross saves. On my switch I get the error message "Failed to link to Steam account. Cross-saves disabled." This is after I log in to my steam account and then put in the Steam security code I received via email.

[thick lava]

Did you make it to the 'Allow' / 'Deny' buttons after logging in?

[modern summit]

No that didn't come up