#h1-tech-support
1 messages · Page 44 of 1
is known to not work on Macs (I don't know why, personally), and for resolution there are launch options you can also use instead of modifying the file (though I'm glad you were able to find it)
@limber gale hm, I seem to remember this working, which MBP do you have?
2019 MacBook Pro, identifier "MacBookPro15,3"
It's got two graphics cards:
• Intel UHD Graphics 630
• Radeon Pro Vega 20
fyi, if you want to display the highdpi resolutions, you can add AttemptHighDPI=true to the .sjson file
because of macbooks that only have integrated GPUs
I've logged this as an issue for myself to look into on Monday, will keep you updated on it
Thanks.
Here's another issue for you: the name of the application in the dock is defaulting to the name of the application bundle: "Game.macOS".
The window title is "Hades", at least.
You should be able to fix that by tweaking the Info.plist file in said bundle.
ah, I see, thanks a lot for pointing that out as well!
just an idea, andnot sure where this goes: what about a pact of punishment feature that you input how many heat you want and it randomly makes challenges for you? as like, a contractor upgrade, a way to make the early epilogue phase more varied
While there isn't anything like that in-game, there is a randomizer that someone in the community made
https://codyback.github.io/hades-randomizer/
Today the game has done something it didn't do before where it shuts down a lot of my hardware such as my ps4 controller, earbuds, and keyboard. Is there a way to fix this?
what platform are you on, and what specifically do you mean by "shut down"?
PC Steam and it makes them lose connection for a moment and I have to start them up again
and it's not happening with anything else/any other game?
no and only today
Are they all wireless, connecting via bluetooth?
my earbuds are wireless but my controller and keyboard are not
could you try verifying file integrity?
alright
I picked up Rare Crop Epic and it selected itself as I took it, as well as 2 other boons. This doesn't seem like an intended behavior.
Should I submit a ticket for this ?
It didn't actually select itself, it just doesn't keep the rarity marker
if you select it on the boon menu, you'll see the boons that it selected
@woven bane
I'm 100% sure it said it would select 3 boons when I picked it and in the description it only lists 2.
How many boons did you have?
ok my game crushes when i try to play with a controller and it never happened before until what have i done
When does it crash? When you start the game, start using the controller, ?
Oh, I didn't know some could not be valid targets... Sorry for the trouble and thanks.
if the controller is connected when i start the game, crush
if it's disconnected, it works
steam
Mac or PC?
is mac not a pc? 🥴
im on windows 10
and i use a switch pro controller with bluetooth
Mac uses a different operating system, and PC generally refers to windows as a shorthand
Are you using Steam's Big Picture Mode?
no but i tried using it it still crushes
Could you try using it wired?
i dont think so?
it's a switch controller
never worked wired for me
like it's just charging it if it's connected with usb
does it give you any crash message / crash report window?
it says the program is not responding
maxed out aspect of gilgamesh, but maim is only doing 300 damage. Is this a bug or am I missing something?
@dense atlas Could you try verifying file integrity, and then if that doesn't fix it, report it in-game with
?
There are some steps at the end of #h1-tech-fixes about sending in some system info to support@supergiant.com , could you follow those?
ok
i dont understand what should i do with the save file?
wait there's a log file
does that help
Could you do this?
If All Else Fails
If you don't find a solution to your issue, send an e-mail to support@supergiantgames.com and we’ll do our best to assist you. Please include the following files:
For Windows users, your DxDiag: https://support.microsoft.com/en-us/help/4028644/windows-open-and-run-dxdiagexe
Your Hades.log located here:
Windows: \Documents\Saved Games\Hades\Hades.log
ok i'll send
@stray elm yes validation fixed. Thankyou
Awesome!
i sent an email
ok i tried starting the game and then connecting the controller
still crushes lol
and i tried a wired one
Thank you! I don't have access to those, but one of the devs will be able to take a look and get back to you, and they should be able to help you out
Sure thing! Best of luck 
oh wow i closed steam and opened it again and it didnt crush this time
i feel stupid
is that the problem
🥴
Could've been, I suppose. Glad it worked! ¯_(ツ)_/¯
@plain isle I use a controller with my Mac, and there are no crashes.
Also, you were right, PC technically stands for "personal computer", which isn't specifically Windows. In practice, it may specifically mean Windows if used in contrast to things like macOS or Linux distros.
Oh, that reminds me of another glitch.
Like Pyre before it, Hades is apparently incapable of switching audio outputs once launched on macOS.
For instance, if you launch Hades while the output is set to built-in speakers, then connect headphones, it will continue to play on the internal speakers even though the rest of the system is going to the headphones.
If you start it with headphones connected, then disconnect the headphones, it will similarly not switch to internal speakers unless relaunched.
I'm no expert, but I imagine the games are storing a reference to the audio output itself instead of referring to the current output.
is there a way to access the dialogues' sound files and text bubbles in the game files?
Yes
On macOS, you can find all the dialogue at {application bundle}/Contents/Resources/Content/Subtitles/{language}
and what about windows? :P
shrugs
but ok good to know xD
Windows doesn't use application bundles, who knows where the assets are? (Not me. I don't know where the assets are.)
It's harder when there isn't a universal place to start.
But not that much harder, probably.
They're CSVs on macOS, at least, so try searching for CSVs
E
thanks saklad and zekanark.
I'd check out the modding server, they already have a lot of those assets pulled
Modding server?
just a sec
Interested in Hades Modding?
Join the Hades Modding discord now!
https://discord.gg/KuMbyrN
ooh good idea
@stray elm thanks for that invite. they have files of all the sounds in the game and apparently someone mapped the dialogue to the sounds, so thats cool
Anyone know how I can use a ps5 controller with hard on epic games?
You can try the launch option /PS4Gamepad=true
i got a duo boon where the dialogue was from aphro and artemis, but the boon is from artemis/zeus... is this a bug or is it normal?
If I want to recover from a crash, I can just rename "Profile#_Temp.sav" and other such files to remove the "Temp", right?
hey, umm, i was wondering if it was an error or a feature, but the companion summons can't be used on the fight against Hades himself
yes, though you also need to rename or move Profile1.sav
that is correct
did you get offered a duo from both aphro/artemis as well?
It’s impossible not to also do that.
I'm aware, but not everyone knows that, so I wanted to make sure
So the no companion summon is just a bug?
Figured i did something odd when tried ranking up fiji for extra uses and saved it for the final fight
it's not a bug, no
it's intended for some of them
there are some you can use
then that's why, you still got offered the dialogue-related one
Ohhh, like i figured maybe ||skelly's summon|| wouldnt be usable there, but Fiji was odd
Still, i dont have all the plushies
(Also we need to have on zags bed all the plushies)
ok thanks
Could it be marked which ones you cant use on that fight?
hey, whenever im using the pact of punishment i cant seem to get a new reward for the adamant rail. i just got the lucifer aspect and i cant seem to unlock any new rewards. is this a glitch or specific to the rail itself?
You need to complete a given heat level before you can get new rewards
Hello, is there a list of launch options for this game other than the given ones in #h1-tech-fixes? It really helped a lot on my end performance-wise. 
https://www.reddit.com/r/HadesTheGame/comments/iwxt42/cant_set_resolution_higher_than_1650x1050/ is the answer in the comments here safe/recommended to do for getting the resolution to 1920x1080?
1 vote and 10 comments so far on Reddit
mine doesn't go higher that 1680x1050 atm, was hoping to get it higher so I can record it easier for youtube stuffs
I have one, though there aren't many more beyond those in fixes
setting the launch option /AttemptHighDPI=true should work, yes
Ty Swan, you are the best! I'll give it a try in just a sec after I update my drivers
Sure thing ^.^
I can appreciate a list to know more, thanks a lot.
Hmm it still doesn't seem to be working, I think I put it in right too
You can also set your resolution manually with /x=1920 /y=1080
(replace with your preferred resolution)
let me try that
still getting black bars on the top and bottom, this is so weird- let me try doing a test OBS recording and see if it works on 1920 now tho
what's the resolution you're trying to set?
the art is hand-drawn to be 16:9, and won't stretch if you have a 16:10 monitor
I'm ideally trying to get 1920x1080 if possible for streaming on YouTube. I tried to stream yesterday and I had black bars around the video (I can link if needed buty don't want it to seem like I'm trying to plug myself) and I was looking for a way to fix that
If setting it to a lower resolution and playing in windowed works I can do that too but I'd like to make it work while playing fullscreen if possible and I think I can only do that if it's in 1920x1080? not sure
hmm...could you try setting the launch option /FullScreen=true ?
let me see, I may also just have a 16:10 monitor (or at least its set to that for some reason)
yeah same thing, it might just be a problem w/ my monitor after all, I'll have to look into getting a new one or finding out how to change aspect ratio. Apologies for the trouble!
No worries!
hi hi
Hello!
What's up?
running hades steam on macos. planning on buying an eGPU during the holidays. does the game support setup? apologies...new to gaming on mac.
on a mbp if that makes a difference
No worries! Hades should support most MacOS, though there are currently some issues with the newest version, Big Sur. I don't know specifically about an eGPU, but from what I understand that should work fine as well
sweet
what complications is there with big sur and the game
They've mostly been fixed at this point, though I've heard that some people are still having issues with some controllers, I believe Xbox One controllers specifically
okay good to know. should i encounter odd behaviors with my apple licensed controller, is this the channel to bring it up?
Yup!
fantastic. thanks the support @stray elm
Sure thing 
@gleaming harness I have a 16:10 monitor and can cofirm, there are black bars on top and bottom as designed
Hi! nice to meet you guys\gals! I don't know if this is the right place to post a bug I've encounter...
It's not a technical thing tho...
more like a glitch or bug :S
Yeah it turned out that was the provlem
I got confused bc the original monitor my comp came w was 16:9 but a few months ago it went out so I switched to an old one I has lying around which is indeed 16:10
hi i'm having problems with
game saying
i did everything but it won't work i even deleted and re downlaoded the game
(i play from steam)
hi, all. does hades work with mac os big sur? it doesn't seem to want to load for me.
Could anybody post a screenshot of their steam game folder please?
hey there friends, so i played a bunch of hades before release. now that its released ive come back. it looks like some relationships are a little bugged. like i had athena and aphrodite at what was the max possible back when i was playing, and now i cant get the last heart with either of them, even though i can with other olympians for example
is there a way of fixing this?
nevermind game works
does anyone know if theres a bug to obtain megs companion, she came to my room but she never show up again so i cant give her the ambrosia
Heyo, what's up?
Are you getting the in-game error message?
yes
Are you on Steam or Epic?
steam
What for? (Nvm saw your second message)
Have you met the prerequisites for completing their favors?
There isn't that I know of, you may just have to wait for her to show up again —how long has it been?
And you've checked your antivirus settings?
Anyone able to get a controller to work with the M1 MacBook test branch?
Steam or Epic, and what controller?
@stray elm steam ps4 controller
As far as I know, that should be working. Does it work with Steam/other games?
I can get the controller to work in steam big picture mode but no inputs go to the game
It hasn’t worked with other games so not sure if it’s just a steam issue
Are you using the Steam Beta?
Normal steam launcher, but yes the beta test branch of Hades @stray elm
I'd try using the Steam Beta, see if that works. Right now, the Hades beta branch is identical to the main branch
Tried the beta, no dice
What do your Steam Controller Configuration settings look like? (where you enable/disable different configs)
I only have the ps4 configuration support checked off
I was prompted to update the game pad driver but that failed to install
I'd try updating that again. If you turn that config support on, what happens?
no worries ^.^ That does make more sense 
Failed again 🤷♀️
Alright--you could try setting the launch option /PS4Gamepad=true, though if other games aren't working either, I don't know that that will help
Ok I’ll give it a try
Weird, so turning off ps4 support was the only way I could get it working! Thanks for your help @stray elm
Sure thing!
i think so? i mean ive completed the prophecies related to them and given them all the gifts they'll accept etc. am i missing something?
For Aphrodite, || you need to forge bonds with Dusa, Meg, and Thanatos ||
For Athena, || you just need to hear a few specific dialogues from her ||
hey guys! currently experiencing an issue with Hades on Epic with Sync & Quit...
my game crashed mid-chamber and so I submitted a report and restarted the game, carrying on from the same chamber with no issues. however, now when I go to exit the game, the Sync & Quit option is permanently disabled stating I need to clear the chamber first. this is particularly strange as I'm currently in ||Cerberus' Lair|| meaning there's no enemies to clear...
my only options are to force quit or Give Up and I'm worried that force quitting will either not save my progress or cause further issues as the first crash appeared to - any help?
ah, so i was missing something with aphrodite. as for athena though, idk. if i havent heard whatever i need to hear by now it seems unlikely that i will
You can check Documents/Saved Games/Hades , and check when Profile1_temp.sav was last updated. If it was when you last went through a room, your autosave is working fine. If you want to stop playing for now, you should be able to follow the steps at the end of #h1-tech-fixes to recover your progress later
thanks! I'll give that a go
all good now, had to replace the save file like you suggested. thanks again
Sure thing!
oh also i meant to say ty for the quick, thorough responses. very helpful <3
Happy to help 
I'm not exactly sure where to put this feedback, but I've noticed a number of things that don't seem to work the way I expected. I'll just leave one for now since I'm not sure if this is the right spot: the Life Affirmation (+max health chamber rewards) don't affect things like Thanatos' centaur heart, hearts from shops, etc. I know it's description says only chamber rewards, but the effect feels very similar to Demeter's Nourished Soul (any healing +30%) and Nourished Soul works with anything. Sure it'd be a strong buff to the boon, but I think it'd make more sense 🙂
So sometimes my saves haven't recorded clears, making it as if that clear never happened. I do have proof of a prior clear that the game does not seem to acknowledge in a clear two attempts later. This is one example but it has happened at least 3 times now. Already sent a bug report using the service
This clear screen does not remember that I did a 16 heat rail clear earlier:
The following is an earlier run that had 16 heat rail clear (shield is 8 heat because I didn't attempt it at 16 until this run)
Is there any word on cross-save?
I wasn't sure how to convey all this in the bug fix report, but I did my best
Time to do rail 16 heat again because even though I did it already I need 16 heat on best under every weapon in the screen
if you are jumping up from 8 to 16 i dont think it works like that
you need to clear each level i think
and it just counts up
do you use something like OneDrive to backup your documents?
in terms of rewards, yes. In terms of records, no
for cross-saving, there is no announced date for them yet, sorry
I have the image of the clear on my hard drive, I probably should do that though
Actually, I was asking because sometimes that can interfere with the game saving ^.^" Both Steam and Epic have built-in cloud saving
@grizzled pike I'm not referring to the rewards, I'm referring to the records as Swan said
Have you gotten any error messages about saving in-game?
Ah ok, I'm not sure if my onedrive works
No
never in game
I literally don't know until I notice it isn't recorded
Do you always make sure to hit "Quit" when closing the game?
there's no "notice" of anything going wrong
Yes
It usually says "saved less than one minute ago" too
when I quit
Did you include any contact info on your bug reports?
I put my email
and my name
and I said I could email them the rail clear that I took a pic of but the game didn't record
if they needed it
since I couldn't include that image in my bug report
Alright. I don't have a way to check those myself, but if you don't hear back soon, I can ask someone to look into it
I just picked up ||Euridice's|| third option, that gives rarity up to 3 next boons. I also have Exclusive Access, which sets minimum boon rarity to Epic.
I'm still getting only Epic boons - so the two don't stack, and in fact the first is almost completely useless in these circumstances.
The only way to get a Heroic boon is through Eurydice's 2-boon upgrade, Rare Crop, or a Trade (they won't show up naturally). Legendary and Duo boons only show up if you meet certain prerequisites (Eurydice's rarity-up does affect the chances of that, if you have the pre-reqs)
Ah. Thank you!
Ah, so that's how that works. I got rather annoyed at the RNG recently when I got offered three heroic attack boons in a row but never the boons I actually wanted from those gods.
😅
I had an interesting happening with the champions.
I charmed one of them right before they crashed together for the wave attack. And they got stuck spamming the wave for the whole duration of the charm. I also were able to recreate this stucked situation in the fight
The sound effects of them clashing repeated themself also.
What platform are you on?
Windows PC
could you report that in-game with
?
Sure. When I get aphrodites aid again
But I can only report a Screenshot is this still fine? Because this won't capture the stuck situation
Yup ^.^ There's a field for you to briefly type out what's happening, just like you did here. Part of why it's good to send it in as a bug report is those are much easier to track than discord messages 
Ok 👌
Thanks!
Hope this is the right channel to ask. Do we have a date yet for cross saves? Asking cause i will be visiting my mom over the holidays and will bring the switch. For now only played on PC, so would be great if it works by xmas. I understand tho if it takes longer.
Currently there is no official date, sorry. For now, I'd keep an eye on #announcements -- that'll be one of the first places they're mentioned when they are available
Thanks a bunch for the quick reply Swan.
Sure thing 
Good morning. I found a very small bug in the enemy AI last night during my stream. At the time, I didn't know about the Alt-F10 option to submit the bug.
In Asphodel, the last witch in the area, got stuck in a corner of the room which was in a significant area of Lava. Because the witch doesn't get damaged by the Lava it never felt the need to move. I was using a Sword build, so I had to go and get it and as it was the last one, the boon pop-up also showed up in the lava. This meant that I kept getting damaged just trying to kill the thing and damaged when I got the boon. I lost 15+ health during that last encounter because of that. Just wanted to make you aware. If you would like to see the VOD for what happened, just let me know and I will provide you a link.
That might be helpful--instead of just dropping the link here, could you hit
in-game (doesn't really matter where) and include the VOD link there? (if you also feel like dropping it here, feel free ^.^)
Thanks for reporting! 
I will even do one better, let me create a clip of the specific run and then provide you with that so that you don't have to sift through the entire 4 hours
Hahaha, that'll definitely be a bit better lol
here you go: https://www.twitch.tv/videos/828866514
It is still processing
hey, are you on Big Sur? I've tried Hades out on an older MBP with two GPUs and it ran on the discrete GPU, but it was on Catalina
Yes, I am.
Very slight issue here, but I just took the damage from a hazard bomb while in Asterius' defeat cutscene
what platform are you on?
PC, current patch
could you send in a bug report in-game with
?
I think my Aphrodite "questline" might be bugged, as she never allows me to progress to the final heart despite ||mentioning all the relationships I have (all of them) || many weeks ago and repeats lines. I have been playing this game pretty regularly since week 2 of EGS's early access, and I'm pretty sure I should have gotten it by now. Is my save bugged?
Heyo--could you send in a bug report with
, and include your discord tag in the name field? One of the devs can check when they get the chance and let you know if something is missing
Sure, I could do that
Is there a bug where Heart doesn't fill up and no keepsakes recieved even though you've given Nectar to an NPC?
I'm on Switch bdw.
Which NPC?
Ares, Hypnos, Dionysus and Chaos
I can send in the Screenshots or my tweet link if you want.
Alright. Looks like you're in the middle of a run now, so when you get back to the House (no rush), could you take a screenshot while standing next to Hypnos, if the prompt to give nectar pops up?
Please note that I'm On Switch, and never have I given up the run or closed before / while saving the game.
Alright. Looks like you're in the middle of a run now, so when you get back to the House (no rush), could you take a screenshot while standing next to Hypnos, if the prompt to give nectar pops up?
@stray elm
I can confirm it did pop up before I started the run.
and did you get a dialogue from Hypnos thanking you for it, along with losing one nectar?
Yes , all thanks recieved from Hypnos and the rest
I collected so many nectars and completed many conversations as you can see and have gifted them already by now.
Nothing game breaking but just wanted to get to your attention. 😇
huh
alright--next time you give him some, could you take a screenshot of which dialogue he gives?
Sure I'll do it and post soon. Thanks
Sure thing! 
hyelp
i just updated the game and now its not launching
also it keeps trying to perform first time setup
ive tried almost everything in #h1-tech-fixes
...it just fixed itself(?)
Heyo--if it doesn't end up actually working, I'd suggest uninstalling then reinstalling the game
Hey guys, Death Defiance should proc during the ||Charon|| fight? I just fought and died, was immediately sent back home while i had not used any death yet
They should, yes
What platform are you on?
Steam/PC, i've fought him before and death defiance worked fine but just now on like a low heat run, i wasn't able to use any of them
did you maybe accidentally reset the mirror ahead of time?
lol wow okay i'll delete my messages..... I was fiddling with mirror before run, it wasn't reset
but it was set to subborn defiance
which i haven't allocated points into yet
my b
No worries! Honest mistake 
Hello. I'm trying to report a potential bug on the switch version. Is this where I do it?
Yup!
Ok. So I'm trying to max out my bond with Ares on the switch version and I seem to have run into a problem. From all the guides I've read, you need to complete the prophecy where you kill 10,000 enemies throughout all your runs to unlock the locked heart. Thing is, it's still locked, which is weird. Maybe I've been reading the wrong guides or something, IDK. Here are pictures for proof
It may take a couple times talking to Ares before he acknowledges that you've completed it, how many times have you seen him since?
I completed that prophecy a long time ago (like half my current save data ago). I also remember him acknowledging me kill 10,000.
Alright. Currently, all I can really say is keep playing, and hopefully the dialogue will trigger. Thanks for reporting, and for understanding 
I know there were a couple favor-related bugs with the 1.0 release, so it's possible that this is one of them, which means it'll be fixed with the switch patch when that's ready
OK thank you.
One thing that I just thought of that might help was that I don't think I got to that level with his bond until after I completed the prophecy and talked to him. I don't quite remember.
NVM. I just got the dialogue. I guess RNG just wasn't kind to me.
Thanks for the update! Glad you got it 
Weird question
There’s this enemy in elysium that has clipped out of bounds I believe
The only thing is it’s a shield enemy
So I can’t clear the stage
My only hope is athena’s deflection
if you get far enough away from it, I think it'll come back in
if you're on PC, could you report it in-game with
though?
Unfortunately I’m on switch
no worries ^.^ but yeah, I think it'll start pathing towards you if you get far enough away
It was actually stuck but I managed to deflect enough attacks!
nice!
yeah, there are a few holes in the walls xD They've mostly been fixed on PC, so that'll get covered when the patch for the switch goes out
I’m glad everything’s getting fixed so fast
This is probably an easy fix but how do I turn the gyro off on my switch pro controller when playing thru steam?
If I have it in any position other than completely upright Zag starts to drift lol
moonwalkin zag
Are you using Big Picture mode?
I am
I'd check the configuration settings in there
Everything looks like it’s good but he still jiving all over the place.
anything happen in the menus, or just movement?
Menus don’t work on the actual game. Controller has to completely upright
do you have any other games you could test with real quick?
I promise you, I need you to speak to me like I’m 4 because I have no idea what I’m doing lmfao
No worries!
On actual steam everything works fine
alright. Could you try this?
· Right-click on Hades in your Steam Library
· Select 'Properties...'
· Press the button that says 'Set Launch Options...'
· Enter the following: /UseNativeGaInput=true /UseNativeGaInputNoControllers=false
sure ^.^
Iiii just needed to go into the actual Hades settings for the controller and turn it off
ahh, nice
I kept going into the steam ones
hey, im having trouble running hades on my pc. it started earlier today after i escaped for the first time- every run after that, at some random point, the screen will freeze, then go black when i exit the application. i have to force quit and restart the run
i've tried just about everything in the tech fixes channel so i'm not sure what the problem could be
@thick junco Hi, I will DM you for some more details on your issue
ok!
hello. i tried to launch hades today and after the update the game has no sound(in the menus at least)
What platform are you on?
pc
You've already checked the in-game volume settings?
yes
Alright. Could you try verifying file integrity?
thats the thing you do with steam?
On Steam:
· Right-click on Hades in your Steam Library
· Select 'Properties...', then select the 'Local Files' tab
· Select 'Verify Integrity of Game Files...'
ye
On Epic Games Store:
· Locate Hades in your Library
· Click the three-dots symbol near the game title, and select 'Verify'
oh

oh god im so sorry
actually what happened is
so sorry for wasting your time here
i just dont remember ever doing that in the past
I use EarTrumpet, much better than the windows sound manager. If you have windows10 its a must have app.
can be downloaded from Microsoft Store.
Right under the sound icon around the clock on taskbar
what makes this better than windows sound manager?
hey! did anyone encounter achievements problem on Steam? I'm over 100h and don't have any. I'm playing on Macbook Pro and always starting my game from Steam.
I have submitted support request 2 months ago and haven't received and answer from October...
@glacial gale hey, sorry to hear about those issues. Which Macbook Pro are you playing on? Could you send me your save games? They are located in ~/Library/Application Support/Supergiant Games/Hades
Archived folder is over 50Mb. Discord doesn't allow to send such large files. Maybe I should send some specific files?
oh, wow, that is curious that it's so big. Can you send me the Profile1.sav, Profile2.sav, Profile3.sav and Profile4.sav files? The ones you have
I have sent it in dm
Hey, I've been having random frame lags in game over the last 2 days. The room, timer etc will all freeze for half a second and then start up again. Any idea what might be causing it? (I'm on PC)
(just saw the freezing guide, so going to try all those steps and report back, sorry!)
Hey everyone! Is this where we report bugs with the Switch version?
try turning off game mode settings in windows 10
atleast that helped me...
idk if this is a bug but everytime i enter skelly`s room where the weapons are the loading takes a little bit longer and sometimes it crashes the game
it crashed twice before and once after entering last boss room
the game save mechanic helped
Currently no, other than manually launching those versions
Did you figure it out, or would you still like help?
|| like this ||
It was a temporary issue but one that could have ramifications for other players so I wanted to let someone know
Or start your message with /spoiler (not on mobile)
|| spoiler test ||
Alright sweet
|| I was fighting the final boss on Extreme Measures 4 - but during the first phase he summoned 2 Brimstone minibosses simultaneously ||
|| The brimstones proceeded to spawn an incredibly large amount of fragment minions (around 20-30 - they would not stop spawning) and flooded the arena ||
|| My poor Switch finally gave up and crashed and when I logged back on it had rolled back the save to the last save I had before the start of the run ||
|| i didn’t lose my save but I think they might need to prevent double brimstone spawns at extreme measures final boss ||
I believe that is a known bug, thank you for reporting though!
Ah okay
Thanks for the help and have a good day!
Honestly funniest bug I’ve ever encountered in a game tbh
You too! Best of luck 
Hi, uhm please help me, my game has been looking horrible the past month or so after a certain patch and no matter what i tried, verifying the integrity of the files, de- and reinstalling it, putting the render on the 32-bit version and playing in windowed mode only, the game just lags(??) and the frames drop horribly. sometimes the enemies/bosses just lag out and stand there while actually preparing to do a move/actually hitting me (for example meg will just stand perfectly still like a glitched image and suddenly do her whip swoop with no warning, if it werent for the ingame sounds i wouldve walked right in it which is... nice for training fresh runs) casts wont work (instead of hitting an enemy they just get teleported into an area where i cant get them from example: the offhang empty spaces in elysium where you just cant dash to) and so on.
i am really struggling with these frame drops and sudden glitch-lag-outs that a run that felt easy on 10 heat completely erases me before i hit asphodel with 0 heat.
and i also know i already asked for help because right when the patch with the three different render types hit i found vulkan to work best for me gameplay-wise but the character designs had those weird glitchy textures and lines. so the game might have begun to act weird since then.
i have also tried reinstalling a former version with the help of some steam community guides and SteamDB, it didnt work, still gave me the current patch and i'm honestly disheartened? i just want to enjoy playing hades but as it is right now... yeah not happening. i have also seen a statement i think of official sgg staff saying they wont implement using different versions of a game (which i completely understand, most patches offer bug-fixes so going back a version would mean to still have to deal with those bugs) but is it really 100% set in stone? the game ran perfectly well on version 1.0 and i just cant get the current versions since i think mid november to run.
please help me
Heyo! I'm sorry to hear that, doesn't sound good at all. There are a few other things to try, mentioned here: #h1-tech-fixes message
If those don't work (or if you've already tried them), could you send an e-mail to support@supergiantgames.com, including these files?
Your DxDiag: https://support.microsoft.com/en-us/help/4028644/windows-open-and-run-dxdiagexe
Your Hades.log located here:
\Documents\Saved Games\Hades\Hades.log
.
i tried everything in the tech fixes so far and now retried the launch options after reinstalling the game again, it is smoother but i still get freezeframes, still thank you for the fast reply
Sure thing! Could you try sending in a bug report after those freezeframes come up?
i will try
My game keeps crashing after I access the House Contractor. This started after the Codex Index was added to the Contractor screen. I can play without accessing the contractor with no issue, but the game freezes when I leave the screen.
what platform are you on?
Steam/PC
Could you try verifying file integrity?
Trying that now
🤦 That fixed it. Thank you very much.
Sure thing! Glad it worked ^.^
@crude acorn additional update to this, there are a couple people mentioning the same issue on the Steam forums after the most recent update (https://steamcommunity.com/app/1145360/discussions/1/2965021152099488416/)
Been playing Hades for the past few weeks with no problems whatsoever. As of the past two or so days I've been noticing the game stuttering. The only things I could imagine it being are the latest patch to the game or the latest Geforce driver. I had task manager on my second monitor open and everything looked fine, but I'm still having unexplai...
Hi guys, I found a visual glitch, and recorded, where do I sent it? over here?
What platform are you on?
pc
Could you report it in-game with
, and include a link to the video?
Sure thing, and thanks for reporting!
(feel free to also share it here as well if you want :P)
I have 2 questions.
-
I gave dusa ||all 10 ambrosia, but no bedroom scene has occured. I've done about 10 runs since then. I think I saw her in the house once, but I'm not sure. After that, I gave Than all the ambrosia, and got a bedroom scene.|| I did report with f10, but figured i could try here too
-
I'm interested in 3D printing weapons from hades. Are the 3D models saved locally on steam? Or is it just animation sprites/frames? I poked around in files a bit found nothing.
-
For Dusa, || the final bit is gated behind some RNG, so you might have to wait ||
-
All of the character art is made from sprites/frames, yes. People have made models in #fan-works , so you could ask them what they did
Thanks!
https://clips.twitch.tv/SpoopySpineyClipsmomKippa
I hope it help you guys out, its a minor glicth.
I've send by the game as well!
Watch TheOneLazyLad's clip titled "Visual glitch to send Giantgames to help them out"
Should I try reaching out to a dev or the hades twitter account or something and ask nicely for models?
I don't know that they necessarily have 3D models of them, though they might.
You certainly could try reaching out to their Twitter
ok. thanks!
Sure thing ^.^ Best of luck!
someone found that when you use Stubborn Defiance and Skellies tooth - athena gives another death defiance. im not sure if this is a oversight? cuz she used to give DD's before and now she's about refills " on switch "
If you get the Athena Boon while using SD, if you have an empty slot it'll give you a DD. That slot should disappear after being used though, same as when you swap out Skelly's Tooth
allright thanks @stray elm
Think I found the route of my frame drops. Steam was 'updating' cyberpunk regularly even though it was fully downloaded. Having uninstalled Cyberpunk I don't get the lags anymore.
Hello I've been having a lot of fun regarding Hades (I've beaten my run for the 2nd time!) and I couldn't help but notice there is a lack of a FPS counter. While I realize the game doesn't need it, as someone who recently gotten a 4k 144hz monitor it feels like the game is only running at 60 frames. Is there anything I could do to address this (or perhaps find a link on Supergiant's FAQ regarding Hades?)
Hey, I was wondering if Maim doing 300 damage on max level is a bug or what
Tested on Skelly
Pc version
there's a section regarding framerate in #h1-tech-fixes that you could take a look at
there is a bug with maim that we are working on 🙂
Anyone getting strange flickering when selecting boons or upgrades quickly? Playing the DirectX version.
There's also an FPS counter built into Steam that you can enable
What kind of flickering?
So when launching Hades (EGS) on a PC I'm using after some time the cloud sync decided to upload my ancient save files from here to the cloud overwriting my old saves instead of downloading the fresh ones... Well done
Good thing I have access to the files the old fashioned way
I may have found a typo in the script for hades, or I'm just blind. Not sure XD
think I've just never heard it as would that you could
ah
could i have some help with my save game?
my computer bluescreened when i entered a door, and when i went back into the game, it reloaded a save from 2 hours ago. I tried doing the techfixes with my most recent save/backup files, but it just puts me at 1 escape attempt and tells me it can't be read
pls help!
Hello! Sorry for the delay. Could you send me (here or DM) a screenshot of your saved games folder?
it reverts back to the old ones and it doesn't recognise the new ones when i try to rename them ;-;
so if you rename Profile1.sav to something like Profile1_old.sav, and then Profile1_temp.sav to Profile1.sav, it doesn't work?
hello! I just started playing Hades for the first time on my new PC (first played way back when it hit early access) and I noticed the in-game character models seem weirdly blurry at 1440p. the environments and portraits are crisp and lovely. saw somebody talking about a recent hotfix maybe fixing it here but not the case for me https://steamcommunity.com/app/1145360/discussions/0/2146469212393152912/
Alright--have you also tried with Profile1_temp.sav.bak?
Have you tried verifying file integrity?
yeah, I verified and reinstalled a few times because it wouldn't launch on EGS, haha. finally did when I found the X86 version and ran as admin
hm, maybe that's it
I'll try the 64 bit version instead
That might be it, yeah
Just tried with both files again - still getting the same result
Alright. Could you try backing up and deleting Profile1.sjson? I don't think that's what's causing the issue, but it could be.
Unfortunately, it very is possible that the bluescreen corrupted your temp saves, especially if it happened as you were going through a door
so it turns out the X84 version is the only one that will even launch, bizarrely. this is a new PC but I can launch other games OK
Damn, it didn’t work. Thanks for the help anyway
Sorry to hear that. Best of luck! 
The Vulkan version doesn't work either?
nope, I tell it to run as admin and it silently fails to launch
hmm. The models showing up as lower quality makes sense, since it's using the 32-bit render iirc. However, the others not launching is odd. Could you follow the steps at the end of #h1-tech-fixes about sending in some info to support@supergiantgames.com ? One of the devs there might be able to figure out why it's not starting up for you
yeah, I'll do that. thanks!
Sure thing! Best of luck 
hey guys
Hello ^.^
anyone knew about this?
its a game that looks like an asset reskin of hades
i dpnt know if its released yet. it just popped up in my timeline a few moments ago
just want to let you guys know
i didnt figure it out
Alright. What platform are you on?
Could you try verifying file integrity?
how to do that?
On Epic Games Store:
· Locate Hades in your Library
· Click the three-dots symbol near the game title, and select 'Verify'
alright
this is all i have in the 3 dots
the game is updating i think
verifying atm
until it ends i wanna point out that its been happening for a while and ignored it most the time
like a month i think
it crashed twice while entering skelly`s room and once while entering last boss
both takes a while to load the last boss i figured it might be just heavy even for a weak laptop but the skelly room almost always takes a while
have you updated your graphics driver recently?
yea always checks it
my laptop is weak so i even lowered the resultion and it still happened
could you try:
Navigate to the install directory, such as:
\Program Files\Epic Games\Hades
Then, open the x86 folder. Finally, run Hades.exe as Administrator by right-clicking on it and selecting "Run as Administrator..."
the verifying is done
that will launch the game using a less-powerful renderer, which should work better on a weaker device
should i always run the game as admin?
shouldn't always need to, no
u mean hades.exe as the application it self?
ye
does it work if i run it as admin from my desktop? i have a shortcut
in this case no, because I'm having you open a different version than the one that epic uses by default
does it load slower when i enter skelly`s room cuz its loading all the weapons and health bar and all the stuff?
when i normally enter the room i see the cursor loading as if the game errored but this time it didnt it took like 5 secs but i think its good now
errored for a sec then came back is what i mean
that sounds promising
so now if i used the epic game version it should behave the same?
No, unfortunately--you're going to want to add that version of Hades as a shortcut
Epic will still open the x64 version
i noticed the cloud saving for epic didnt appear does it affect that as well?
yes, because you're technically not launching it through epic
there are some other things we could try for the version through epic, from the section in #h1-tech-fixes about performance issues (basically, some things to try that reduce performance load)
i see i`ll read about it, thanks for the help appreiated it
Sure thing! Feel free to ping me if you have any questions 
👍
(I will note that I'm starting to get off for the night, so I might not end up replying until the morning)
hi, im using dualshock 3 via scptoolkit. how can i play the game with playstation button prompts?
You could try setting the launch option /PS4Gamepad=true
thank you sooo much i wasnt aware of this code
wait what? i just press f10 and my game crashed
sorry but it didnt worked
I had a question, I had to reset my comp and it caused my hades save file to delete, I lost 16 hours of progress, is there anyway to recover this? I remember how far I progressed with the mirror, weapons, story wise etc. Starting from the beginning is really annoying now. Thank you!
Were you on Steam or Epic?
on steam
Most likely, F10 didn't crash—it just opened up behind the game window, so you'd need to alt+tab to find it
Just to make sure—do all of your button inputs work fine, it's just the prompts that are wrong?
Finally, what platform are you on?
You can check here: https://store.steampowered.com/account/remotestorageapp/?appid=1145360
Hey not sure you remember my unsolvable issue with stuttering on which I tried everything possible. Everything except trying to play on different display apparently (tried disconnecting second display no help). Seems like the issue is somehow caused by my 144hz display. I will try to lower Hz and see if it helps. There are zero lags on my 60hz tv
im on pc and the buttons are not wrong actually. scptoolkit converts my dualshock 3 to xbox 360 controller for using in the game. the only think i want that is to use playstation button prompts without changing the inputs or somethin like that
is it possible?
Not that I know of, since the toolkit is making it look like an xbox. You could mess around in Steam's big picture settings, but I'm not sure
after using scptoolkit, steam completely reads it as an xbox controller so it doesnt offer much help for me
but still thank you for your help
Sure thing, sorry we couldn't get it. Best of luck 
hi, i accidentally moved my documents folder to a different hard drive (im stupid) so my save file on hades couldnt be recognized anymore (i guess?) i moved it back but the game still says i have no save files, any help? i tried verifying itegrity of game files and it didnt help. so just to reiterate, my i can see in my documents where my save file is, but in game it says i have none
Where did you put your documents folder when you moved it back?
A screenshot of your file explorer would work, here or DM is fine
you just made me realize i put my documents in the wrong spot haha thank you
Is there a way to manually back up a save game
Thankies
Will the game run in the new m1 macs
It should!
Hi, I think I found a bug with this boon when using the the bow with the aspect of Rama, I have the my special attack that gives the special effect for Afrodite, so I attack with my main attack to give Ares especial , and then I keep on attacking with the special so the Afrodite effect does not stop and the Ares one keeps on happening, however, it does not, it only happens 5 times and stops, even though Afrodite effect still happening, I found this fighting the "bull", since he has a lot of life and can handle this tactic, but it did not work, is this a bug or the translation is wrong?
my boon set up
This boon isn't worded super clearly--it only takes effect while the enemy is affected by both Aphrodite and Ares, so when the Ares effect wears off, you'll need to reapply it
I see
I’ve only completed Heat 20 with Coronacht, but when I go to start Heat 21, it says I’ve already collected all the bounties (says the same thing no matter how high I turn up the heat). How do I fix this? Or is there something I’m missing?
you can't get bounties past 20 heat (or 25 on hell mode)
Ah right, got it. Thanks!
Sure thing ^.^
hello, i just joined this channel cuz I have been experiencing a bug when playing Hades. When I play it, the screen just freezes and cannot be continued without re running it. It seems like Hades is still running when it is frozen because I can hear sound and interaction, but the screen itself is frozen. I am using macbook air with OS catalina. Does anyone have any idea to solve this?
There are some things to try in #h1-tech-fixes , have you looked there?
I'll do so
what platform are you on?
Could you try verifying file integrity?
tried changing resolution but it didnt make a difference
ive tried that a few times already
Alright...Epic or Steam?
steam
Have you tried the different render options at startup?
hmm im not familiar, could you elaborate please?
when you start up the game, you should see these options?
oh, i tried all. i was thinking of launch options
what even is the issue for it to look like that?
Alright...could you hit
while looking at those models in-game to open up the bug report window, and include your discord tag in the name field?
After that, could you try backing up and then deleting Profile1.sjson ? (after closing the game)
I'm not sure what the issue is xD
So I'm trying a few different things lol
done i think
Alright--then start the game back up (some of your settings will have been reset), and see if that helped
Sure thing!
having the weirdest bug right now... I
Weird bugs are interesting, do tell ^.^
i'd finished a run and the game crashed at the house of hades. the audio stuttered, then the game minimized itself and asked me to submit a bug report. then i relaunched, and my save was in greece from just before, but the screen was black when i loaded it with the same audio stuttering. tried launching the backup save, same thing.
Could you try backing up and then deleting Profile1.sjson ? (it's your settings, not save data)
nope. same thing happened
Could you try verifying file integrity?
trying that now
didn't work
the main menu loads and everything, and the audio starts up, but then it just stutters and exits
which backup file(s) did you test?
same as the other recent ones
could you try that one as well?
did the same thing
drat
how worried are you about getting this particular run/play session back, versus just getting back into playing the game?
i just want the run back lol
Aight. If you'd like, you could zip up your save files and DM them to me, and I can take a look?
aight
(Got it resolved over DMs)
I have sent an email to the given one after following all the given solutions. How long does it usually take to get a response?
Probably a week?
Varies, honestly. They're usually not as active over the weekend, so if they don't get to it tomorrow it might not be until next week.
oof, okay
Sorry for the delay ^.^" Out of curiosity, are the models fine after you pick them up?
I'm playing on switch and I am having draining cutter problems. It's not restoring health even if I use nothing except the special button.
What aspect are you using?
Demeter aspect with ares attack Demeter special and some Zeus revenge
But it doesn't heal even when I don't apply ares
I'm confused
Feels like I've been cheated
Yeah, that should be working, I'm not sure why it's not. Sorry to hear that, and thanks for reporting!
It was healing fine I think before I got ares but hard to tell for sure.
I just killed a whole room with out it healing at all with only using dash and special
But then it healed once the next room, but then never again
Really weird.
Yep, just killed two satyrs with my special. Nothing.
Last time I'll pick draining cutter lol.
It's still working on tiny vermin.
Is it if I kill with special only from first to last? That's not right
That shouldn't be the case, no
I have the Demeter curse that does damage on chill
Anyways it's messed up bro
Still killed hades thou
But won't take draining cutter again till I hear a fix for switch
@stray elm reinstalling fixed it!! now it actually looks playable and not a bug-fest hahhaha. i appreciate your help!! 🙂
Glad to hear that!
This is getting so ridiculous that I have to think of it as a bug at this point
I need aphrodite's bond for the epilogue
I finished than and meg's romances, I maxed out dusa's hearts, but the bond dialogue where she asks to speak in private just will not come up ever
I've had 40 runs since I maxed out her hearts
I tried everything, get than and meg in the same run, finish the escape, kill megagorgon, etc.
nothing ever works, she just keeps giving the same "gotta go" responses every time
What platform are you on?
windows 10
Alright. If you'd like, you could submit a bug report in-game with
, including your discord tag. One of the devs can check to see if there's anything missing/bugged. You could also try verifying file integrity
would verifying file integrity check for something like this?
if there's something corrupted in a file related to the progression, potentially
I had a different "bug" that I'm not sure is a bug -- I finished my first 30 successful runs with god mode but then I turned it off and my "best times" for every weapon got reset
is this intended or was this a sign of corruption?
it's not reset, just doesn't show up
they're tracked separately
if you switch back, it'll show up
alright, I guess that's not the cause of my current frustration then...
how do i check file integrity?
On Steam:
· Right-click on Hades in your Steam Library
· Select 'Properties...', then select the 'Local Files' tab
· Select 'Verify Integrity of Game Files...'
On Epic Games Store:
· Locate Hades in your Library
· Click the three-dots symbol near the game title, and select 'Verify'
btw, is there anything specific I should be screenshotting for the
?
Not really, since this isn't a visual bug
well this came up empty as well...
I'll just file a bug report I guess
ty for the help
Sure thing, sorry for the inconvenience!
If I try running the 32 bit version through steam, steam gives 0x5 permission error, then deletes the x86 exe
then when I verify files, it locks steam into an endless loop of not being able to update or install the game
the way out is to restart computer, then reinstall the game
but the problem with the 32 bit version is the same
And if you try any of the other versions?
just fine
I need the 32 bit because it has the dynamically linked engine with the io table enabled (modding reasons)
Ah, I follow. Looks like 0x5 is likely caused by an antivirus getting annoyed, what're you using for that?
bitdefender
yes and that sounds reasonable
because when I restart bitdefender triggers a clean
before explorer.exe begins
I'd try whitelisting the Hades exe if you can
the x86 one I imagine
Yeah
Yup xD
I mean, it is modifying files in your documents folder
It's also the program that made them, but that's besides the point :P
yep that worked
it's odd cus it didn't give me a popup when it hit the file before
antivirus is the real virus?
Had a bug with Poseidon special + Hades fight today. Using it as he phased caused him to get knocked out of the arena. https://clips.twitch.tv/TiredCoweringShieldHotPokket
Steam won't let me use my XBox One controller on this game fml
Like, Windows sees it right, but not Steam, which means I can't play this game unless I fix it, or that I learn how to play Keyboard
Is hades the ONLY steam game this happens with?
Just had a musical glitch (nothing bad) after killing ||tiny rat|| and coming back to the central place, when I still had the tunnel music version of the place
unless it's intended somehow but it's really minor
Then unfortunately that's a bit outside the scope of this channel, I'd say.
I noticed that the PC version of the game has Switch-specific prompts, which is nice, but to use the controller with the default layout that I'm accustomed to (dash-south, attack-west, special-north, cast-east), I'd also have to play with confirm on B and cancel on A, which is more than a little confusing.
Is there any way to change which buttons are used for confirm and cancel through a config file somewhere? You can't seem to change it in-game as they appear to be linked to the cast and dash button mapping.
Hi, i don't see 1080p resolution as an option -macbook pro 15 2018-. Only saw more than 900p after adding "AttemptHighDPI=true"
They shouldn't be linked to dash/cast at all, but if you're on Steam you can use Big Picture Mode to fully customize that
Did you add a / in front? (Just to make sure)
You can also manually set it with /x=1920 /y=1080 , replacing with your desired resolution
Are you using Steam's Big Picture Mode? 4thQueen is right that it's beyond just Hades, but I can take a stab at helping
Edit: I previously wrote an elaborate thing trying to make heads or tails of the buttons being weird with a Switch pad on PC, but my assumptions were wrong, and it's simply that confirm is on B and cancel on A.
Yeah--there is currently a bug with the Switch Pro, where the prompts seem to match the Xbox layout instead of the Switch layout
You could definitely report it in-game if you wanted to, since that'll be easier to track than a discord message
Thanks! I'll do that then.
Sure thing, and sorry for the inconvenience 
That's alright. I've been really confused trying to wrap my head around what the issue is while messing around in the controller config tool. It's just that A is cancel and B confirm in all cases, which starts causing a lot of wires in my brain to be crossed.
Yeah, it's a bit funky, for sure
So funky! I feel for the Japanese players on PS5 with whole X to cancel and O to confirm reversal. I don't know if I could relearn that 😂
Hey, will the Chiron special bug be fixed for Switch?
What bug specificallly?
The arrows sometimes like warp around the enemies but dont count as a hit.
Are you shooting from very close to them?
Nope
Id say medium range
Not very far either as they seem to just disappear, dunno if thats intended, doesnt happen always either
Aight. I haven't seen anything like that on PC, so I imagine that it's been fixed, which will show up on the Switch when the patch for that is ready
Ive heard its a v1.0 thing
So once the update hits (if it hits lol), should be fixed
It'll hit lol, the devs are just trying to pack as much stuff into it as they can (it's a bit more of a process to get updates onto consoles, from what I understand)
I see... Well! Hopefully its gonna be sometimes soon. Cant get enough of this gem
Thanks for listening
Sure thing, and thanks for reporting!
Hi i've tried EVERYTHING 😭 on the #h1-tech-fixes channel for my hades game and i cant seem to open the game anymore ;__; i was able to play it once and then when i finished, the game crashed and ever since then i could never open the game up again (each time i open the game my mouse would hover to the upper left on its own and i can hear the game and the game would appear on the lower task bar but when i click it nothing appears? ive fr tried to do all the fixes on tech fixes but nothing works aaaa
Heyo--have you tried backing up and then deleting Profile1.sjson?
how do i back it up? 😮
Make a new folder (call it "backup"), then drag the file into that folder
Are you looking in Documents / Saved Games / Hades ?
Wanted to follow up, were you able to get it?
when i play hades on a new pc do i have to start again?
Steam and Epic both have cloud save features, and you can also manually move your save files
Heyo, So my game is constantly freezing, i can hear the sfx and everything but the display ain't working. playing on a MacBook Air, os-Catalina.
I have tried using some steam lauch codes but no results aswell
ive verified the files ran as admin, done all the different launch types updated my drivers and hid microsoft services in msconfig
and yes, I did recently buy the game
I have a very good pc
ill reinstall it now
ah aight imma try
on the side note, i just looked at the tech fixes channel, and added the /Drawlights=false code to startup codes
and the freezes have been drastically lowered
might've jinxed it cos i just crashed lmao
what's the issue you're having?
ah, I see
there's also /DrawBlendMax=8 , did you try that one?
now that I've searched through the channels, it seems like my issue has already been taken in by devs, so atleast happy to know that.
yups
could you also try /DrawColorGrading=false & /DrawBloom=false ?
if you haven't already
yeps alr added those too
seems like i can only wait till the devs find a way to fix the compatibility with this old ass graphics card
screen freeze chief
ah yeah, old graphics cards will do it. Have you checked to see if there's an update for the driver? Don't know exactly how that works on macs
yea the updates for drivers on mac comes with the os update in itself, which iirc is diff from windows.
but I can't really upgrade the os rn as the applications i have currently are not supported in the next version of os yet
fair enough
well, i could try running the other version on the side with bootcamp... imma give it a shot tonight
low on storage space too.. kinda in a pickle
omg it worked THANK U SO MUCH ;__;!!!!!!
hi guys, since a few days I have some freeze in game (30s) at random time. Desinstall and reinstalling fix that for 2-3 days...
@zealous stump are you on mac os? the devs are aware of the issue for macs so all we can do is wait for the patch
Nop W10!
Ah my bad, did you try manually updating your graphics card?
Manually ? not with geforce experience ?
I'm not actually aware about how the process of updating graphics card works on windows, but you can have a look at the #h1-tech-fixes channel and maybe find something on the topic
ok ty
Is this the correct place to report Nintendo Switch Hades glitches?
Hey, so, there's no support for Ultrawide Screens?
I'm tired of those creepy skulls starring at me
Judging me everytime I die
The game's assets are all hand-drawn, so it wouldn't work to expand/stretch them. However, you can turn those skulls off, so that it's just black borders, by setting the launch option /UseSideBarArt=false
https://twitter.com/_sweet_toast/status/1337862242256109570?s=12
The Victory/Escape text got glitched
I'm not sure if this is a glitch or not with the ending speech (Spoilers) #HadesGame #NintendoSwitch https://t.co/MsVecTMJJN
Small visual bug: prices are in white even I don't have enough money. I can't buy those so it's just a wrong color issue. I've sent a report.
If i want to play on my mac do I have to have the switch pro controller or can I use both joycons?
As far as I'm aware, if you're able to link up the joycons to register as a single controller, you should be able to use them
Is there a way to check that? im sorry iv never done this before
I've never done it either, unfortunately, though when I get on my computer in a few I can try to find a link for how to do so
i think i have to get a mapping program so im trying to find a free or cheap one
I gave up and bought it on the switch lol
have been played for 22 hours so far (loving it), I play on the lowest in-game resolution on my DELL Inspiron 5593 laptop with an integrated graphics card. it did run at a comfortable 60 frames, occasionally dropping to 40. it was very playable. But recently I've been trying to play hades and the frame rate just dies, going to 12 whenever I enter a room, on other games, it seems to be fine. But I'm just pulling my hair out trying to play! I've updated my drivers and done some cleanups etc. Is there anything that I've missed that might be destroying my performance?
pls help i wanna play hades ahhhhh
Heyo--there are some things to try in #h1-tech-fixes , have you looked there?
oh i didnt even see that, i will try the fixes there and come back here if they dont work
Sounds good!
Enjoying the game so far after nearly 95 hours of play. I am using some mods from the Nexus Mods site and noticed at least two of my abandoned saves will not delete even when I clear the local save data from my computer. Is there a way to delete these old saves that I'm not using? (I'm on Windows 10 operating system on an Intel Core i5-6402P)
Are you using Steam?
@stray elm Yes.
Alright. If you delete the actual files while you're in-game (the files in Documents/Saved Games/Hades), they should stay deleted
@stray elm And yet, every time I reopen the game and go through the "Play" menu, the two saves remain regardless of which method I use (delete through the open game or delete the files)
Have you tried deleting them while the game is running? As in, load up a save you want to keep, go into the documents folder, delete all of the extra save files, then close the game?
@stray elm I will try that.
@stray elm I think that fixed it. I had to do it a couple times but I think I've managed to keep the one I want. Thank you.
Sounds good! Happy to help ^.^
ive tried some of the fixes, still, performance is still garbage
i will start talking to charon or something and then it will drop to 25 frames per second
its very unplayable
Could you try verifying file integrity?
Alright--have you tried the various launch options listed?
ive done a few, but i realised i spelt one incorrectly in the steam launch options
ill be right back, hopefully they work!
ok the launch options helped quite a bit!, not as good frames as before whatever happened, i fought ||alecto|| with only two significant frame drops, ill investigate further why its not working as well
Sounds good, thanks for the follow-up! Any specific ones that worked well?
i put down these ones
/DrawBlendMax=8 /DrawLights=false /UseSwapEffectDiscard=true
im not sure what they do but they helped soo...
DrawBlendMax reduces certain effects. DrawLights turns off another effect. SwapEffectDiscard (I think) reduces the number of effects loaded at any given time
i put it at 8 for the DrawBlendMax value, what would happen if i decreased it? or increased it?
would that help in any way
not sure xD
lmao
might try that...
but yeah in total my laptop isnt that great for gaming, but its the only thing ive got, i might see later why the frames are so bad
sure
Not sure whats wrong but my heat gauge on the bow refuses to show the bounties when full or not full
Its just stuck there? Im playing on the switch btw
It seems fine on the other weapons
even with 21 heat?
Health bar not showing when I press to check my boons while choosing a boon, is this a bug?
you can only get rewards for heat up to level 20, or 25 on hell mode
This is going to sound weird, but I'm having issues with Hades NOT using my integrated GPU on MacOS
You could try using the launch option /GPUIndex=0 (or 1 if that doesn't work)
nada for both
I've also tried using Gswitch to disable my discreet GPU, and GFXcardstatus
this seems to be an issue localized exclusively to this game.
also, hello @dense rune!
fancy seeing you here ;)
hahaha
(didn't mean to interrupt tech support, first time I've seen you in here
)
It's my first time joining!
no worries lol
I'm not sure how to help with this, honestly, so I'm actually going to ping Nikola to see if he has any ideas
Sounds good to me!
@crude acorn When you get a chance, any ideas?
Thanks so much for the prompt tech support!
Hopefully we can get this figured out... I don't need my 560 sucking down 30 watts...
actually, this doesn't seem to be a hades specific issue
it's happening in spiritfarer as well
subnautica does work correctly though, as does stardew
I've sent in the F10 as welll, hope it helps
Serious look into draining cutter at least on Nintendo switch. It does not work much when there are other dot boons present , seemingly even when those dots aren't applied the special isn't healing on finishing blow.
Thanks for the report!
I fixed the problem!, I realised that my idle cpu usage sometimes went up to 50% idle 0_0, but whatever it was its gone now, and now it averages round 5-10% idle, and I can actually run hades better than before cause of the launch options and the freed up cpu power
Awesome! Thanks for the follow-up!
Suggestion: should I use Vulkan or Directx with a 5700XT?
It doesn’t really make a difference. Unless you’re playing at like, 8k. In that case, Vulkan can sometimes perform better than a higher level API than DX11, but honestly, there’s not much of a difference. How well vulkan games run depends on how well the devs have optimized it. Some games run great under vulkan, others run way worse. So uh… yeah. Not much of an answer.
I play on a 5700xt when I’m using my desktop, and it can easily handle hades. It barely goes beyond idle.
how come you can't delete a save file?
My understanding is that if you have cloud saves on, the save will be restored unless you start a new save in that slot right after deleting it
Can you describe the problem you are having, please?
Quizás puedo ayudarte, al menos puedo intentar de traducir al inglés
(aunque Español no es mi primera lengua)
Sí, yo puedo ayudarte también
Deleting a save file in game doesn't actually delete it. If you have cloud saves enabled, you can permanently delete a file by deleting it in your documents folder while the game is running
Vulkan will work better on some setups—I would just try both and see which one works better
perfect, I'll leave it to you then
They left the server… rip
¯\_(ツ)_/¯
It's not my first language either, but I've taken a few years of classes, and I've recently helped people in it so I've gotten a refresher hahaha 
Nice, yeah, same. Few years of classes and a language stay in Salamanca.
Hi, I'm hoping i can get some help with this from somebody in the server/ the devs...the tl:dr is i lost a lot of progress on my save file out of nowhere. when i opened my game today, i only had 18 escape attempts, and i lost a huge chunk of my codex, nectar, infernal arms, and story progress......i don't know where my old file went and i'm wondering if there's a way to get it back? i have the steam version if that helps.
There are some steps towards the end of #h1-tech-fixes , I'd start there
(sorry for the delayed response)
Before I start writing, am I correct in assuming that Weapon 6's default behavior vis a vis enemy projectiles is intentionally different than that of the other 5?
It is somewhat different, yes, but not completely different. The main difference is with the hidden aspect, iirc
Interesting, since my issue is with the hidden aspect's interaction with a specific boon. Thanks.
Let me guess, Athena?
thank you so much for the tip, i combined that advice with pulling in a cloud file and it worked! thanks again 
Of course. Tiny, tiny hitboxes seems wonky compared to no-interaction or full-size boxes.
Yeah, it's a bit funky. (Personally) I think the idea was "sweeping beam of deflect would be OP, but we need to give them something"
Sweeping beam of deflect is a necessity to make it not awful. So behaving as intended, then?
If by that you mean, it only deflects right at the base of the gun, yes
That's not what I'm seeing. I'm seeing deflect only on exact-center hits of two ticks or more.
Hmm. As in, you need to be pointed exactly at the projectile?
It's been a bit since I've used it, so I don't recall how forgiving it's supposed to be ^.^"
Is this a bug?
With the Spear, I can't get rewards 1-3 starting from heart 10+.
It is like I have already cleared all Boss 3 until heart 63 (but i didn't).
But you probably cleared boss 1-3 on heat 9, right?
Setting it to any higher heat gives you the heat 9 rewards
and then 10, 11, etc up to whatever heat you've set
Oook 👍
I didn't know that.
So when i will clear the final boss in heart 9, the game will restore my rewards for 10+ heart.
Thanks
so, i've been shooting for story completion on my old save from the early access that has most of everything unlocked, but i'm having issues doing some of the prophesy stuff for Orpheus and stuff like that as i haven't got a clue as to how i'm supposed to get into the admin chamber. As far as i'm aware, i've had both flashbacks as i distinctly remember going through them yet i check with the contractor and access isn't on the completed jobs list
is this just a bug with older save files or am i missing something
@round igloo @stray elm it's expected for Hades to use the discrete GPU, is there a specific reason you'd like it to use a discrete GPU?
Increased battery life when travelling, basically.
Apparently I helped the contractor with the lobby ||(place where Meg goes sometimes)|| before receiving the quest from Dusa and I can't get the rewards ...
(idk the right name of the place or the character in english bcause i play in portuguese, so i'm using the translator)
I think you just have to wait until Dusa brings up having to fix the lobby
Sometimes characters have other things to say before giving you a quest or w/e, same thing happened with me when I was trying to get Guan Yu from Achilles
i mean, the quest is there on zagreus room and i did
i need to wait for Dusa to say something?
She says something to you after you fix up the lobby, then you should get your reward
maybe i need to do something before?
i just removed two things
and talked a lot with dusa
Just keep playing the game and be patient
No problem, it can be frustrating for sure
Have there been any more concrete announcements of Linux support than the "we're looking at other platforms" in the FAQ?
There have not. However, if you use Proton, it seems like most people have had success with that
Sure thing ^.^ Let me know if you have any issues—I have a couple things that can help if Hades doesn't work right away
Will do!
If you'd like, you could submit a bug report in-game with f10 and include your discord tag. One of the devs can take a look and see if you're missing anything.
I haven't heard of this being an issue, though there have been minor versions of this issue for some character dialogues.
before there would be purple and green lines randomly mixed into textures, but now walls are just gone for some reason
Could you take a screenshot closer to the bed?
also these weird blue things on the ground
sometimes green, sometimes purple
that happened for the whole game, but never before did the walls just dissapear
Alright. As far as I can tell (without pulling up the game myself) that looks normal. The colored lines are a part of the game's art style, and I don't think there's anything normally on that wall other than the things you unlock for it
well the scrolls and the books just reach out into the void
I am sure thats not intentional
No that looks about right, not all rooms have lower walls
let me go in game to see what it actually looks like. this looks normal to me perosnally. but i'll double check
am I just supid for noticing it earlier?
I was never so weirded out by this, and I already played for like 30 hours
Not stupid, just didn't pause to look at it ^.^
Most people don't spend a ton of time in Zag's room, after all
well tbh I properly noticed it in Hades room
because everything around it was just purple
and that seemed really strange to me
huh
Technically, it's Zag's
guess its right then
Did I stutter?
If you stutter with typing, it's on purpose, so no, you didn't
Tell em Fox 