#h1-tech-support

1 messages · Page 44 of 1

limber gale
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That's Hades and Pyre, respectively, on the same laptop.

stray elm
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f10 is known to not work on Macs (I don't know why, personally), and for resolution there are launch options you can also use instead of modifying the file (though I'm glad you were able to find it)

crude acorn
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@limber gale hm, I seem to remember this working, which MBP do you have?

limber gale
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2019 MacBook Pro, identifier "MacBookPro15,3"

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It's got two graphics cards:

• Intel UHD Graphics 630
• Radeon Pro Vega 20

crude acorn
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fyi, if you want to display the highdpi resolutions, you can add AttemptHighDPI=true to the .sjson file

limber gale
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Duly noted.

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Thanks

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Why isn't that always on?

crude acorn
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because of macbooks that only have integrated GPUs

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I've logged this as an issue for myself to look into on Monday, will keep you updated on it

limber gale
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Thanks.

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Here's another issue for you: the name of the application in the dock is defaulting to the name of the application bundle: "Game.macOS".

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The window title is "Hades", at least.

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You should be able to fix that by tweaking the Info.plist file in said bundle.

crude acorn
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ah, I see, thanks a lot for pointing that out as well!

placid vessel
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just an idea, andnot sure where this goes: what about a pact of punishment feature that you input how many heat you want and it randomly makes challenges for you? as like, a contractor upgrade, a way to make the early epilogue phase more varied

stray elm
slim moss
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Today the game has done something it didn't do before where it shuts down a lot of my hardware such as my ps4 controller, earbuds, and keyboard. Is there a way to fix this?

stray elm
slim moss
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PC Steam and it makes them lose connection for a moment and I have to start them up again

stray elm
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and it's not happening with anything else/any other game?

slim moss
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no and only today

faint jewel
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Are they all wireless, connecting via bluetooth?

slim moss
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my earbuds are wireless but my controller and keyboard are not

stray elm
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could you try verifying file integrity?

slim moss
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alright

woven bane
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I picked up Rare Crop Epic and it selected itself as I took it, as well as 2 other boons. This doesn't seem like an intended behavior.
Should I submit a ticket for this ?

stray elm
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It didn't actually select itself, it just doesn't keep the rarity marker

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if you select it on the boon menu, you'll see the boons that it selected

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@woven bane

woven bane
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I'm 100% sure it said it would select 3 boons when I picked it and in the description it only lists 2.

stray elm
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How many boons did you have?

woven bane
stray elm
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Of those, only 2 were valid targets

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So that's why it only selected 2

plain isle
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ok my game crushes when i try to play with a controller and it never happened before until what have i done

stray elm
woven bane
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Oh, I didn't know some could not be valid targets... Sorry for the trouble and thanks.

plain isle
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if the controller is connected when i start the game, crush
if it's disconnected, it works

stray elm
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No worries!

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What platform are you on?

plain isle
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steam

stray elm
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Mac or PC?

plain isle
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is mac not a pc? 🥴

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im on windows 10

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and i use a switch pro controller with bluetooth

stray elm
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Mac uses a different operating system, and PC generally refers to windows as a shorthand

Are you using Steam's Big Picture Mode?

plain isle
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no but i tried using it it still crushes

stray elm
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Could you try using it wired?

plain isle
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i dont think so?

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it's a switch controller

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never worked wired for me

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like it's just charging it if it's connected with usb

stray elm
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does it give you any crash message / crash report window?

plain isle
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it says the program is not responding

dense atlas
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maxed out aspect of gilgamesh, but maim is only doing 300 damage. Is this a bug or am I missing something?

stray elm
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@dense atlas Could you try verifying file integrity, and then if that doesn't fix it, report it in-game with f10?

plain isle
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i already did the verifying thing

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and i cant start the game so

stray elm
plain isle
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ok

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i dont understand what should i do with the save file?

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wait there's a log file

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does that help

stray elm
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Yes please!

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The log file, and the DxDiag

plain isle
stray elm
plain isle
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ok i'll send

dense atlas
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@stray elm yes validation fixed. Thankyou

stray elm
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Awesome!

plain isle
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i sent an email

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ok i tried starting the game and then connecting the controller

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still crushes lol

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and i tried a wired one

stray elm
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Thank you! I don't have access to those, but one of the devs will be able to take a look and get back to you, and they should be able to help you out

plain isle
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not a switch controller

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thank you for helping

stray elm
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Sure thing! Best of luck friendly

plain isle
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oh wow i closed steam and opened it again and it didnt crush this time

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i feel stupid

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is that the problem

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🥴

stray elm
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Could've been, I suppose. Glad it worked! ¯_(ツ)_/¯

plain isle
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a mystery solved

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i think

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still dont know what i did lol

limber gale
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@plain isle I use a controller with my Mac, and there are no crashes.

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Also, you were right, PC technically stands for "personal computer", which isn't specifically Windows. In practice, it may specifically mean Windows if used in contrast to things like macOS or Linux distros.

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Oh, that reminds me of another glitch.

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Like Pyre before it, Hades is apparently incapable of switching audio outputs once launched on macOS.

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For instance, if you launch Hades while the output is set to built-in speakers, then connect headphones, it will continue to play on the internal speakers even though the rest of the system is going to the headphones.

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If you start it with headphones connected, then disconnect the headphones, it will similarly not switch to internal speakers unless relaunched.

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I'm no expert, but I imagine the games are storing a reference to the audio output itself instead of referring to the current output.

topaz sable
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is there a way to access the dialogues' sound files and text bubbles in the game files?

limber gale
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Yes

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On macOS, you can find all the dialogue at {application bundle}/Contents/Resources/Content/Subtitles/{language}

topaz sable
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and what about windows? :P

limber gale
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shrugs

topaz sable
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but ok good to know xD

limber gale
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Windows doesn't use application bundles, who knows where the assets are? (Not me. I don't know where the assets are.)

slender brook
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It shouldn't be that hard

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Just rummage around in the file

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S

limber gale
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It's harder when there isn't a universal place to start.

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But not that much harder, probably.

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They're CSVs on macOS, at least, so try searching for CSVs

slender brook
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E

topaz sable
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thanks saklad and zekanark.

stray elm
limber gale
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Modding server?

stray elm
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just a sec

topaz sable
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ooh good idea

topaz sable
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@stray elm thanks for that invite. they have files of all the sounds in the game and apparently someone mapped the dialogue to the sounds, so thats cool

wise rampart
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Anyone know how I can use a ps5 controller with hard on epic games?

stray elm
topaz sable
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i got a duo boon where the dialogue was from aphro and artemis, but the boon is from artemis/zeus... is this a bug or is it normal?

limber gale
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If I want to recover from a crash, I can just rename "Profile#_Temp.sav" and other such files to remove the "Temp", right?

proud inlet
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hey, umm, i was wondering if it was an error or a feature, but the companion summons can't be used on the fight against Hades himself

stray elm
stray elm
limber gale
stray elm
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I'm aware, but not everyone knows that, so I wanted to make sure

proud inlet
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So the no companion summon is just a bug?
Figured i did something odd when tried ranking up fiji for extra uses and saved it for the final fight

stray elm
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it's intended for some of them

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there are some you can use

stray elm
proud inlet
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Ohhh, like i figured maybe ||skelly's summon|| wouldnt be usable there, but Fiji was odd
Still, i dont have all the plushies
(Also we need to have on zags bed all the plushies)

topaz sable
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ok thanks

proud inlet
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Could it be marked which ones you cant use on that fight?

fallen cairn
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hey, whenever im using the pact of punishment i cant seem to get a new reward for the adamant rail. i just got the lucifer aspect and i cant seem to unlock any new rewards. is this a glitch or specific to the rail itself?

stray elm
thick shell
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Hello, is there a list of launch options for this game other than the given ones in #h1-tech-fixes? It really helped a lot on my end performance-wise. zagluv

gleaming harness
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mine doesn't go higher that 1680x1050 atm, was hoping to get it higher so I can record it easier for youtube stuffs

stray elm
stray elm
gleaming harness
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Ty Swan, you are the best! I'll give it a try in just a sec after I update my drivers

stray elm
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Sure thing ^.^

thick shell
stray elm
gleaming harness
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Hmm it still doesn't seem to be working, I think I put it in right too

stray elm
gleaming harness
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let me try that

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still getting black bars on the top and bottom, this is so weird- let me try doing a test OBS recording and see if it works on 1920 now tho

stray elm
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what's the resolution you're trying to set?

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the art is hand-drawn to be 16:9, and won't stretch if you have a 16:10 monitor

gleaming harness
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I'm ideally trying to get 1920x1080 if possible for streaming on YouTube. I tried to stream yesterday and I had black bars around the video (I can link if needed buty don't want it to seem like I'm trying to plug myself) and I was looking for a way to fix that

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If setting it to a lower resolution and playing in windowed works I can do that too but I'd like to make it work while playing fullscreen if possible and I think I can only do that if it's in 1920x1080? not sure

stray elm
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hmm...could you try setting the launch option /FullScreen=true ?

gleaming harness
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let me see, I may also just have a 16:10 monitor (or at least its set to that for some reason)

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yeah same thing, it might just be a problem w/ my monitor after all, I'll have to look into getting a new one or finding out how to change aspect ratio. Apologies for the trouble!

stray elm
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No worries!

thick shell
# stray elm

Thank you for this, definitely checking it out.

pulsar crag
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hi hi

stray elm
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Hello!

stray elm
pulsar crag
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running hades steam on macos. planning on buying an eGPU during the holidays. does the game support setup? apologies...new to gaming on mac.

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on a mbp if that makes a difference

stray elm
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No worries! Hades should support most MacOS, though there are currently some issues with the newest version, Big Sur. I don't know specifically about an eGPU, but from what I understand that should work fine as well

pulsar crag
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sweet

stray elm
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I'd also reference this ^.^

pulsar crag
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what complications is there with big sur and the game

pulsar crag
stray elm
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They've mostly been fixed at this point, though I've heard that some people are still having issues with some controllers, I believe Xbox One controllers specifically

pulsar crag
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okay good to know. should i encounter odd behaviors with my apple licensed controller, is this the channel to bring it up?

stray elm
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Yup!

pulsar crag
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fantastic. thanks the support @stray elm

stray elm
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Sure thing friendly

crude acorn
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@gleaming harness I have a 16:10 monitor and can cofirm, there are black bars on top and bottom as designed

south scaffold
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Hi! nice to meet you guys\gals! I don't know if this is the right place to post a bug I've encounter...

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It's not a technical thing tho...

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more like a glitch or bug :S

gleaming harness
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Yeah it turned out that was the provlem

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I got confused bc the original monitor my comp came w was 16:9 but a few months ago it went out so I switched to an old one I has lying around which is indeed 16:10

tacit estuary
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hi i'm having problems with

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game saying

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i did everything but it won't work i even deleted and re downlaoded the game

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(i play from steam)

high lotus
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hi, all. does hades work with mac os big sur? it doesn't seem to want to load for me.

frosty tiger
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Could anybody post a screenshot of their steam game folder please?

royal oar
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hey there friends, so i played a bunch of hades before release. now that its released ive come back. it looks like some relationships are a little bugged. like i had athena and aphrodite at what was the max possible back when i was playing, and now i cant get the last heart with either of them, even though i can with other olympians for example

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is there a way of fixing this?

frosty tiger
final hedge
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does anyone know if theres a bug to obtain megs companion, she came to my room but she never show up again so i cant give her the ambrosia

stray elm
tacit estuary
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yes

tacit estuary
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steam

stray elm
stray elm
stray elm
stray elm
fading mango
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Anyone able to get a controller to work with the M1 MacBook test branch?

stray elm
fading mango
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@stray elm steam ps4 controller

stray elm
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As far as I know, that should be working. Does it work with Steam/other games?

fading mango
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I can get the controller to work in steam big picture mode but no inputs go to the game

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It hasn’t worked with other games so not sure if it’s just a steam issue

stray elm
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Are you using the Steam Beta?

fading mango
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Normal steam launcher, but yes the beta test branch of Hades @stray elm

stray elm
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I'd try using the Steam Beta, see if that works. Right now, the Hades beta branch is identical to the main branch

fading mango
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Tried the beta, no dice

stray elm
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What do your Steam Controller Configuration settings look like? (where you enable/disable different configs)

fading mango
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I only have the ps4 configuration support checked off

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I was prompted to update the game pad driver but that failed to install

stray elm
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I'd try updating that again. If you turn that config support on, what happens?

fading mango
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Oh sorry I meant the ps4 one is the only I have on

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Poor wording

stray elm
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no worries ^.^ That does make more sense friendly

fading mango
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Failed again 🤷‍♀️

stray elm
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Alright--you could try setting the launch option /PS4Gamepad=true, though if other games aren't working either, I don't know that that will help

fading mango
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Ok I’ll give it a try

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Weird, so turning off ps4 support was the only way I could get it working! Thanks for your help @stray elm

stray elm
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Sure thing!

royal oar
stray elm
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For Aphrodite, || you need to forge bonds with Dusa, Meg, and Thanatos ||

For Athena, || you just need to hear a few specific dialogues from her ||

hard robin
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hey guys! currently experiencing an issue with Hades on Epic with Sync & Quit...
my game crashed mid-chamber and so I submitted a report and restarted the game, carrying on from the same chamber with no issues. however, now when I go to exit the game, the Sync & Quit option is permanently disabled stating I need to clear the chamber first. this is particularly strange as I'm currently in ||Cerberus' Lair|| meaning there's no enemies to clear...
my only options are to force quit or Give Up and I'm worried that force quitting will either not save my progress or cause further issues as the first crash appeared to - any help?

royal oar
stray elm
hard robin
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all good now, had to replace the save file like you suggested. thanks again

stray elm
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Sure thing!

royal oar
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oh also i meant to say ty for the quick, thorough responses. very helpful <3

stray elm
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Happy to help friendly

lucid tangle
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I'm not exactly sure where to put this feedback, but I've noticed a number of things that don't seem to work the way I expected. I'll just leave one for now since I'm not sure if this is the right spot: the Life Affirmation (+max health chamber rewards) don't affect things like Thanatos' centaur heart, hearts from shops, etc. I know it's description says only chamber rewards, but the effect feels very similar to Demeter's Nourished Soul (any healing +30%) and Nourished Soul works with anything. Sure it'd be a strong buff to the boon, but I think it'd make more sense 🙂

sleek vale
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So sometimes my saves haven't recorded clears, making it as if that clear never happened. I do have proof of a prior clear that the game does not seem to acknowledge in a clear two attempts later. This is one example but it has happened at least 3 times now. Already sent a bug report using the service

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This clear screen does not remember that I did a 16 heat rail clear earlier:

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The following is an earlier run that had 16 heat rail clear (shield is 8 heat because I didn't attempt it at 16 until this run)

grizzled pike
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Is there any word on cross-save?

sleek vale
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I wasn't sure how to convey all this in the bug fix report, but I did my best

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Time to do rail 16 heat again because even though I did it already I need 16 heat on best under every weapon in the screen

grizzled pike
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if you are jumping up from 8 to 16 i dont think it works like that

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you need to clear each level i think

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and it just counts up

stray elm
stray elm
sleek vale
stray elm
sleek vale
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@grizzled pike I'm not referring to the rewards, I'm referring to the records as Swan said

stray elm
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Have you gotten any error messages about saving in-game?

sleek vale
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Ah ok, I'm not sure if my onedrive works

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No

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never in game

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I literally don't know until I notice it isn't recorded

stray elm
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Do you always make sure to hit "Quit" when closing the game?

sleek vale
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there's no "notice" of anything going wrong

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Yes

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It usually says "saved less than one minute ago" too

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when I quit

stray elm
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Did you include any contact info on your bug reports?

sleek vale
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I put my email

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and my name

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and I said I could email them the rail clear that I took a pic of but the game didn't record

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if they needed it

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since I couldn't include that image in my bug report

stray elm
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Alright. I don't have a way to check those myself, but if you don't hear back soon, I can ask someone to look into it

harsh shoal
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I just picked up ||Euridice's|| third option, that gives rarity up to 3 next boons. I also have Exclusive Access, which sets minimum boon rarity to Epic.
I'm still getting only Epic boons - so the two don't stack, and in fact the first is almost completely useless in these circumstances.

stray elm
harsh shoal
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Ah. Thank you!

remote harness
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Ah, so that's how that works. I got rather annoyed at the RNG recently when I got offered three heroic attack boons in a row but never the boons I actually wanted from those gods.

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😅

inland flower
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I had an interesting happening with the champions.
I charmed one of them right before they crashed together for the wave attack. And they got stuck spamming the wave for the whole duration of the charm. I also were able to recreate this stucked situation in the fight

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The sound effects of them clashing repeated themself also.

inland flower
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Windows PC

stray elm
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could you report that in-game with f10 ?

inland flower
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Sure. When I get aphrodites aid again

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But I can only report a Screenshot is this still fine? Because this won't capture the stuck situation

stray elm
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Yup ^.^ There's a field for you to briefly type out what's happening, just like you did here. Part of why it's good to send it in as a bug report is those are much easier to track than discord messages shadesmile

inland flower
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Ok 👌

stray elm
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Thanks!

frosty tiger
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Hope this is the right channel to ask. Do we have a date yet for cross saves? Asking cause i will be visiting my mom over the holidays and will bring the switch. For now only played on PC, so would be great if it works by xmas. I understand tho if it takes longer.

stray elm
frosty tiger
stray elm
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Sure thing friendly

vivid gate
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Good morning. I found a very small bug in the enemy AI last night during my stream. At the time, I didn't know about the Alt-F10 option to submit the bug.
In Asphodel, the last witch in the area, got stuck in a corner of the room which was in a significant area of Lava. Because the witch doesn't get damaged by the Lava it never felt the need to move. I was using a Sword build, so I had to go and get it and as it was the last one, the boon pop-up also showed up in the lava. This meant that I kept getting damaged just trying to kill the thing and damaged when I got the boon. I lost 15+ health during that last encounter because of that. Just wanted to make you aware. If you would like to see the VOD for what happened, just let me know and I will provide you a link.

stray elm
vivid gate
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I will even do one better, let me create a clip of the specific run and then provide you with that so that you don't have to sift through the entire 4 hours

stray elm
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Hahaha, that'll definitely be a bit better lol

vivid gate
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It is still processing

crude acorn
rich peak
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Very slight issue here, but I just took the damage from a hazard bomb while in Asterius' defeat cutscene

rich peak
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PC, current patch

stray elm
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could you send in a bug report in-game with f10?

odd zenith
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I think my Aphrodite "questline" might be bugged, as she never allows me to progress to the final heart despite ||mentioning all the relationships I have (all of them) || many weeks ago and repeats lines. I have been playing this game pretty regularly since week 2 of EGS's early access, and I'm pretty sure I should have gotten it by now. Is my save bugged?

stray elm
odd zenith
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Sure, I could do that

stoic jetty
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Is there a bug where Heart doesn't fill up and no keepsakes recieved even though you've given Nectar to an NPC?
I'm on Switch bdw.

stoic jetty
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Ares, Hypnos, Dionysus and Chaos

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I can send in the Screenshots or my tweet link if you want.

stray elm
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sure

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either one would work

stoic jetty
stray elm
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Alright. Looks like you're in the middle of a run now, so when you get back to the House (no rush), could you take a screenshot while standing next to Hypnos, if the prompt to give nectar pops up?

stoic jetty
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Please note that I'm On Switch, and never have I given up the run or closed before / while saving the game.

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Alright. Looks like you're in the middle of a run now, so when you get back to the House (no rush), could you take a screenshot while standing next to Hypnos, if the prompt to give nectar pops up?
@stray elm

I can confirm it did pop up before I started the run.

stray elm
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and did you get a dialogue from Hypnos thanking you for it, along with losing one nectar?

stoic jetty
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Yes , all thanks recieved from Hypnos and the rest

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I collected so many nectars and completed many conversations as you can see and have gifted them already by now.

Nothing game breaking but just wanted to get to your attention. 😇

stray elm
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huh

alright--next time you give him some, could you take a screenshot of which dialogue he gives?

stoic jetty
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Sure I'll do it and post soon. Thanks

stray elm
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Sure thing! friendly

worthy idol
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hyelp

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i just updated the game and now its not launching

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also it keeps trying to perform first time setup

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...it just fixed itself(?)

stray elm
obtuse kernel
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Hey guys, Death Defiance should proc during the ||Charon|| fight? I just fought and died, was immediately sent back home while i had not used any death yet

stray elm
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What platform are you on?

obtuse kernel
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Steam/PC, i've fought him before and death defiance worked fine but just now on like a low heat run, i wasn't able to use any of them

stray elm
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did you maybe accidentally reset the mirror ahead of time?

obtuse kernel
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lol wow okay i'll delete my messages..... I was fiddling with mirror before run, it wasn't reset

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but it was set to subborn defiance

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which i haven't allocated points into yet

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my b

stray elm
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No worries! Honest mistake friendly

twilit ore
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Hello. I'm trying to report a potential bug on the switch version. Is this where I do it?

stray elm
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Yup!

twilit ore
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Ok. So I'm trying to max out my bond with Ares on the switch version and I seem to have run into a problem. From all the guides I've read, you need to complete the prophecy where you kill 10,000 enemies throughout all your runs to unlock the locked heart. Thing is, it's still locked, which is weird. Maybe I've been reading the wrong guides or something, IDK. Here are pictures for proof

stray elm
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It may take a couple times talking to Ares before he acknowledges that you've completed it, how many times have you seen him since?

twilit ore
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I completed that prophecy a long time ago (like half my current save data ago). I also remember him acknowledging me kill 10,000.

stray elm
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Alright. Currently, all I can really say is keep playing, and hopefully the dialogue will trigger. Thanks for reporting, and for understanding friendly

I know there were a couple favor-related bugs with the 1.0 release, so it's possible that this is one of them, which means it'll be fixed with the switch patch when that's ready

twilit ore
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OK thank you.

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One thing that I just thought of that might help was that I don't think I got to that level with his bond until after I completed the prophecy and talked to him. I don't quite remember.

twilit ore
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NVM. I just got the dialogue. I guess RNG just wasn't kind to me.

stray elm
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Thanks for the update! Glad you got it friendly

primal horizon
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Weird question

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There’s this enemy in elysium that has clipped out of bounds I believe

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The only thing is it’s a shield enemy

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So I can’t clear the stage

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My only hope is athena’s deflection

stray elm
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if you're on PC, could you report it in-game with f10 though?

primal horizon
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Unfortunately I’m on switch

stray elm
#

no worries ^.^ but yeah, I think it'll start pathing towards you if you get far enough away

primal horizon
#

It was actually stuck but I managed to deflect enough attacks!

stray elm
#

nice!

#

yeah, there are a few holes in the walls xD They've mostly been fixed on PC, so that'll get covered when the patch for the switch goes out

primal horizon
#

I’m glad everything’s getting fixed so fast

heavy heart
#

This is probably an easy fix but how do I turn the gyro off on my switch pro controller when playing thru steam?

#

If I have it in any position other than completely upright Zag starts to drift lol

tender light
#

moonwalkin zag

heavy heart
#

I am

stray elm
#

I'd check the configuration settings in there

heavy heart
stray elm
#

anything happen in the menus, or just movement?

heavy heart
#

Menus don’t work on the actual game. Controller has to completely upright

stray elm
#

do you have any other games you could test with real quick?

heavy heart
#

I promise you, I need you to speak to me like I’m 4 because I have no idea what I’m doing lmfao

stray elm
#

No worries!

heavy heart
#

On actual steam everything works fine

stray elm
#

alright. Could you try this?

· Right-click on Hades in your Steam Library
· Select 'Properties...'
· Press the button that says 'Set Launch Options...'
· Enter the following: /UseNativeGaInput=true /UseNativeGaInputNoControllers=false

heavy heart
#

WAIT I MAY HAVE FIGURED IT OUT

#

Hold pls

stray elm
#

sure ^.^

heavy heart
#

Iiii just needed to go into the actual Hades settings for the controller and turn it off

stray elm
#

ahh, nice

heavy heart
#

I kept going into the steam ones

thick junco
#

hey, im having trouble running hades on my pc. it started earlier today after i escaped for the first time- every run after that, at some random point, the screen will freeze, then go black when i exit the application. i have to force quit and restart the run

#

i've tried just about everything in the tech fixes channel so i'm not sure what the problem could be

pine talon
#

@thick junco Hi, I will DM you for some more details on your issue

thick junco
#

ok!

dawn gulch
#

hello. i tried to launch hades today and after the update the game has no sound(in the menus at least)

dawn gulch
#

pc

stray elm
#

You've already checked the in-game volume settings?

dawn gulch
#

yes

stray elm
#

Alright. Could you try verifying file integrity?

dawn gulch
#

thats the thing you do with steam?

stray elm
#

On Steam:
· Right-click on Hades in your Steam Library
· Select 'Properties...', then select the 'Local Files' tab
· Select 'Verify Integrity of Game Files...'

#

ye

dawn gulch
#

i got the game on epic games

#

none of that

stray elm
#

On Epic Games Store:
· Locate Hades in your Library
· Click the three-dots symbol near the game title, and select 'Verify'

dawn gulch
#

oh

stray elm
dawn gulch
#

oh god im so sorry

#

actually what happened is

#

so sorry for wasting your time here

#

i just dont remember ever doing that in the past

stray elm
#

hahaha, no worries!

#

I've done the same thing myself

rain cradle
#

I use EarTrumpet, much better than the windows sound manager. If you have windows10 its a must have app.

#

can be downloaded from Microsoft Store.

dawn gulch
#

what makes this better than windows sound manager?

glacial gale
#

hey! did anyone encounter achievements problem on Steam? I'm over 100h and don't have any. I'm playing on Macbook Pro and always starting my game from Steam.

#

I have submitted support request 2 months ago and haven't received and answer from October...

crude acorn
#

@glacial gale hey, sorry to hear about those issues. Which Macbook Pro are you playing on? Could you send me your save games? They are located in ~/Library/Application Support/Supergiant Games/Hades

glacial gale
crude acorn
#

oh, wow, that is curious that it's so big. Can you send me the Profile1.sav, Profile2.sav, Profile3.sav and Profile4.sav files? The ones you have

final saddle
#

Hey, I've been having random frame lags in game over the last 2 days. The room, timer etc will all freeze for half a second and then start up again. Any idea what might be causing it? (I'm on PC)

#

(just saw the freezing guide, so going to try all those steps and report back, sorry!)

wet night
#

Hey everyone! Is this where we report bugs with the Switch version?

wild plaza
#

atleast that helped me...

dark forge
#

idk if this is a bug but everytime i enter skelly`s room where the weapons are the loading takes a little bit longer and sometimes it crashes the game

#

it crashed twice before and once after entering last boss room

#

the game save mechanic helped

stray elm
#

Currently no, other than manually launching those versions

wet night
#

Awesome! I just encountered an interesting bug

#

How do I do spoiler tags

stray elm
stray elm
wet night
#

It was a temporary issue but one that could have ramifications for other players so I wanted to let someone know

stray elm
#

Or start your message with /spoiler (not on mobile)

wet night
#

|| spoiler test ||

#

Alright sweet

#

|| I was fighting the final boss on Extreme Measures 4 - but during the first phase he summoned 2 Brimstone minibosses simultaneously ||

#

|| The brimstones proceeded to spawn an incredibly large amount of fragment minions (around 20-30 - they would not stop spawning) and flooded the arena ||

#

|| My poor Switch finally gave up and crashed and when I logged back on it had rolled back the save to the last save I had before the start of the run ||

#

|| i didn’t lose my save but I think they might need to prevent double brimstone spawns at extreme measures final boss ||

stray elm
#

I believe that is a known bug, thank you for reporting though!

wet night
#

Ah okay

#

Thanks for the help and have a good day!

#

Honestly funniest bug I’ve ever encountered in a game tbh

stray elm
#

You too! Best of luck friendly

signal sapphire
#

Hi, uhm please help me, my game has been looking horrible the past month or so after a certain patch and no matter what i tried, verifying the integrity of the files, de- and reinstalling it, putting the render on the 32-bit version and playing in windowed mode only, the game just lags(??) and the frames drop horribly. sometimes the enemies/bosses just lag out and stand there while actually preparing to do a move/actually hitting me (for example meg will just stand perfectly still like a glitched image and suddenly do her whip swoop with no warning, if it werent for the ingame sounds i wouldve walked right in it which is... nice for training fresh runs) casts wont work (instead of hitting an enemy they just get teleported into an area where i cant get them from example: the offhang empty spaces in elysium where you just cant dash to) and so on.
i am really struggling with these frame drops and sudden glitch-lag-outs that a run that felt easy on 10 heat completely erases me before i hit asphodel with 0 heat.
and i also know i already asked for help because right when the patch with the three different render types hit i found vulkan to work best for me gameplay-wise but the character designs had those weird glitchy textures and lines. so the game might have begun to act weird since then.
i have also tried reinstalling a former version with the help of some steam community guides and SteamDB, it didnt work, still gave me the current patch and i'm honestly disheartened? i just want to enjoy playing hades but as it is right now... yeah not happening. i have also seen a statement i think of official sgg staff saying they wont implement using different versions of a game (which i completely understand, most patches offer bug-fixes so going back a version would mean to still have to deal with those bugs) but is it really 100% set in stone? the game ran perfectly well on version 1.0 and i just cant get the current versions since i think mid november to run.
please help me

stray elm
# signal sapphire Hi, uhm please help me, my game has been looking horrible the past month or so a...

Heyo! I'm sorry to hear that, doesn't sound good at all. There are a few other things to try, mentioned here: #h1-tech-fixes message

If those don't work (or if you've already tried them), could you send an e-mail to support@supergiantgames.com, including these files?

  1. Your DxDiag: https://support.microsoft.com/en-us/help/4028644/windows-open-and-run-dxdiagexe

  2. Your Hades.log located here:
    \Documents\Saved Games\Hades\Hades.log

keen hamlet
#

.

signal sapphire
stray elm
signal sapphire
#

i will try

astral furnace
#

My game keeps crashing after I access the House Contractor. This started after the Codex Index was added to the Contractor screen. I can play without accessing the contractor with no issue, but the game freezes when I leave the screen.

astral furnace
stray elm
#

Could you try verifying file integrity?

astral furnace
#

🤦 That fixed it. Thank you very much.

stray elm
#

Sure thing! Glad it worked ^.^

stray elm
# signal sapphire i tried everything in the tech fixes so far and now retried the launch options a...

@crude acorn additional update to this, there are a couple people mentioning the same issue on the Steam forums after the most recent update (https://steamcommunity.com/app/1145360/discussions/1/2965021152099488416/)

Been playing Hades for the past few weeks with no problems whatsoever. As of the past two or so days I've been noticing the game stuttering. The only things I could imagine it being are the latest patch to the game or the latest Geforce driver. I had task manager on my second monitor open and everything looked fine, but I'm still having unexplai...

violet sun
#

Hi guys, I found a visual glitch, and recorded, where do I sent it? over here?

violet sun
#

pc

stray elm
#

Could you report it in-game with f10, and include a link to the video?

violet sun
#

I see, I will try to that, tks

#

to do*

stray elm
#

Sure thing, and thanks for reporting!

#

(feel free to also share it here as well if you want :P)

hollow dome
#

I have 2 questions.

  1. I gave dusa ||all 10 ambrosia, but no bedroom scene has occured. I've done about 10 runs since then. I think I saw her in the house once, but I'm not sure. After that, I gave Than all the ambrosia, and got a bedroom scene.|| I did report with f10, but figured i could try here too

  2. I'm interested in 3D printing weapons from hades. Are the 3D models saved locally on steam? Or is it just animation sprites/frames? I poked around in files a bit found nothing.

stray elm
hollow dome
#

Thanks!

violet sun
hollow dome
stray elm
#

I don't know that they necessarily have 3D models of them, though they might.

You certainly could try reaching out to their Twitter

stray elm
#

Sure thing ^.^ Best of luck!

high jungle
#

someone found that when you use Stubborn Defiance and Skellies tooth - athena gives another death defiance. im not sure if this is a oversight? cuz she used to give DD's before and now she's about refills " on switch "

stray elm
high jungle
#

allright thanks @stray elm

final saddle
#

Think I found the route of my frame drops. Steam was 'updating' cyberpunk regularly even though it was fully downloaded. Having uninstalled Cyberpunk I don't get the lags anymore.

crude jungle
#

Hello I've been having a lot of fun regarding Hades (I've beaten my run for the 2nd time!) and I couldn't help but notice there is a lack of a FPS counter. While I realize the game doesn't need it, as someone who recently gotten a 4k 144hz monitor it feels like the game is only running at 60 frames. Is there anything I could do to address this (or perhaps find a link on Supergiant's FAQ regarding Hades?)

bronze panther
#

Hey, I was wondering if Maim doing 300 damage on max level is a bug or what

#

Tested on Skelly

#

Pc version

crude acorn
crude acorn
scarlet ether
#

Anyone getting strange flickering when selecting boons or upgrades quickly? Playing the DirectX version.

stray elm
vocal oak
#

So when launching Hades (EGS) on a PC I'm using after some time the cloud sync decided to upload my ancient save files from here to the cloud overwriting my old saves instead of downloading the fresh ones... Well done

#

Good thing I have access to the files the old fashioned way

unreal kayak
#

I may have found a typo in the script for hades, or I'm just blind. Not sure XD

warm moat
#

it says that a lot in the script but i still have no idea what it means lol

unreal kayak
#

think I've just never heard it as would that you could

warm moat
#

ah

knotty depot
#

could i have some help with my save game?

#

my computer bluescreened when i entered a door, and when i went back into the game, it reloaded a save from 2 hours ago. I tried doing the techfixes with my most recent save/backup files, but it just puts me at 1 escape attempt and tells me it can't be read

#

pls help!

stray elm
knotty depot
#

it reverts back to the old ones and it doesn't recognise the new ones when i try to rename them ;-;

stray elm
#

so if you rename Profile1.sav to something like Profile1_old.sav, and then Profile1_temp.sav to Profile1.sav, it doesn't work?

knotty depot
#

nope, just comes up with this:

cobalt escarp
#

hello! I just started playing Hades for the first time on my new PC (first played way back when it hit early access) and I noticed the in-game character models seem weirdly blurry at 1440p. the environments and portraits are crisp and lovely. saw somebody talking about a recent hotfix maybe fixing it here but not the case for me https://steamcommunity.com/app/1145360/discussions/0/2146469212393152912/

stray elm
stray elm
cobalt escarp
#

yeah, I verified and reinstalled a few times because it wouldn't launch on EGS, haha. finally did when I found the X86 version and ran as admin

#

hm, maybe that's it

#

I'll try the 64 bit version instead

stray elm
#

That might be it, yeah

knotty depot
#

Just tried with both files again - still getting the same result

stray elm
#

Alright. Could you try backing up and deleting Profile1.sjson? I don't think that's what's causing the issue, but it could be.

Unfortunately, it very is possible that the bluescreen corrupted your temp saves, especially if it happened as you were going through a door

cobalt escarp
knotty depot
#

Damn, it didn’t work. Thanks for the help anyway

stray elm
stray elm
cobalt escarp
#

nope, I tell it to run as admin and it silently fails to launch

stray elm
#

hmm. The models showing up as lower quality makes sense, since it's using the 32-bit render iirc. However, the others not launching is odd. Could you follow the steps at the end of #h1-tech-fixes about sending in some info to support@supergiantgames.com ? One of the devs there might be able to figure out why it's not starting up for you

cobalt escarp
#

yeah, I'll do that. thanks!

stray elm
#

Sure thing! Best of luck friendly

frigid thorn
#

hey guys

stray elm
#

Hello ^.^

frigid thorn
#

anyone knew about this?

#

its a game that looks like an asset reskin of hades

#

i dpnt know if its released yet. it just popped up in my timeline a few moments ago

#

just want to let you guys know

dark forge
stray elm
dark forge
#

pc epic games

#

it been going on for a while

stray elm
#

Could you try verifying file integrity?

dark forge
#

how to do that?

stray elm
#

On Epic Games Store:
· Locate Hades in your Library
· Click the three-dots symbol near the game title, and select 'Verify'

dark forge
#

alright

#

the game is updating i think

#

verifying atm

#

until it ends i wanna point out that its been happening for a while and ignored it most the time

#

like a month i think

#

it crashed twice while entering skelly`s room and once while entering last boss
both takes a while to load the last boss i figured it might be just heavy even for a weak laptop but the skelly room almost always takes a while

stray elm
#

have you updated your graphics driver recently?

dark forge
#

yea always checks it

#

my laptop is weak so i even lowered the resultion and it still happened

stray elm
#

could you try:

Navigate to the install directory, such as:
\Program Files\Epic Games\Hades
Then, open the x86 folder. Finally, run Hades.exe as Administrator by right-clicking on it and selecting "Run as Administrator..."

dark forge
#

the verifying is done

stray elm
#

that will launch the game using a less-powerful renderer, which should work better on a weaker device

dark forge
#

should i always run the game as admin?

stray elm
#

shouldn't always need to, no

dark forge
#

u mean hades.exe as the application it self?

stray elm
#

ye

dark forge
#

does it work if i run it as admin from my desktop? i have a shortcut

stray elm
#

in this case no, because I'm having you open a different version than the one that epic uses by default

dark forge
#

does it load slower when i enter skelly`s room cuz its loading all the weapons and health bar and all the stuff?

stray elm
#

that's one possibility, yes

#

I don't know for sure

dark forge
#

when i normally enter the room i see the cursor loading as if the game errored but this time it didnt it took like 5 secs but i think its good now

#

errored for a sec then came back is what i mean

stray elm
#

that sounds promising

dark forge
#

so now if i used the epic game version it should behave the same?

stray elm
#

No, unfortunately--you're going to want to add that version of Hades as a shortcut

#

Epic will still open the x64 version

dark forge
#

i noticed the cloud saving for epic didnt appear does it affect that as well?

stray elm
#

yes, because you're technically not launching it through epic

there are some other things we could try for the version through epic, from the section in #h1-tech-fixes about performance issues (basically, some things to try that reduce performance load)

dark forge
#

i see i`ll read about it, thanks for the help appreiated it

stray elm
#

Sure thing! Feel free to ping me if you have any questions friendly

dark forge
#

👍

stray elm
#

(I will note that I'm starting to get off for the night, so I might not end up replying until the morning)

dawn ember
#

hi, im using dualshock 3 via scptoolkit. how can i play the game with playstation button prompts?

stray elm
dawn ember
#

thank you sooo much i wasnt aware of this code

#

wait what? i just press f10 and my game crashed

dawn ember
sly trout
#

I had a question, I had to reset my comp and it caused my hades save file to delete, I lost 16 hours of progress, is there anyway to recover this? I remember how far I progressed with the mirror, weapons, story wise etc. Starting from the beginning is really annoying now. Thank you!

sly trout
#

on steam

stray elm
# dawn ember sorry but it didnt worked

Most likely, F10 didn't crash—it just opened up behind the game window, so you'd need to alt+tab to find it

Just to make sure—do all of your button inputs work fine, it's just the prompts that are wrong?

Finally, what platform are you on?

cloud kayak
#

Hey not sure you remember my unsolvable issue with stuttering on which I tried everything possible. Everything except trying to play on different display apparently (tried disconnecting second display no help). Seems like the issue is somehow caused by my 144hz display. I will try to lower Hz and see if it helps. There are zero lags on my 60hz tv

dawn ember
#

is it possible?

stray elm
#

Not that I know of, since the toolkit is making it look like an xbox. You could mess around in Steam's big picture settings, but I'm not sure

dawn ember
#

after using scptoolkit, steam completely reads it as an xbox controller so it doesnt offer much help for me

#

but still thank you for your help

stray elm
#

Sure thing, sorry we couldn't get it. Best of luck friendly

turbid oak
#

hi, i accidentally moved my documents folder to a different hard drive (im stupid) so my save file on hades couldnt be recognized anymore (i guess?) i moved it back but the game still says i have no save files, any help? i tried verifying itegrity of game files and it didnt help. so just to reiterate, my i can see in my documents where my save file is, but in game it says i have none

stray elm
#

A screenshot of your file explorer would work, here or DM is fine

turbid oak
#

you just made me realize i put my documents in the wrong spot haha thank you

stray elm
#

Sure thing shadesmile

#

Best of luck!

torn jacinth
#

Is there a way to manually back up a save game

rain cradle
#

Documents/saved games /hades

#

Backup the whole hades folder :)

torn jacinth
#

Thankies

glacial vale
#

Will the game run in the new m1 macs

stray elm
violet sun
#

Hi, I think I found a bug with this boon when using the the bow with the aspect of Rama, I have the my special attack that gives the special effect for Afrodite, so I attack with my main attack to give Ares especial , and then I keep on attacking with the special so the Afrodite effect does not stop and the Ares one keeps on happening, however, it does not, it only happens 5 times and stops, even though Afrodite effect still happening, I found this fighting the "bull", since he has a lot of life and can handle this tactic, but it did not work, is this a bug or the translation is wrong?

stray elm
violet sun
#

I see

icy lintel
#

I’ve only completed Heat 20 with Coronacht, but when I go to start Heat 21, it says I’ve already collected all the bounties (says the same thing no matter how high I turn up the heat). How do I fix this? Or is there something I’m missing?

stray elm
icy lintel
stray elm
#

Sure thing ^.^

obsidian elm
#

hello, i just joined this channel cuz I have been experiencing a bug when playing Hades. When I play it, the screen just freezes and cannot be continued without re running it. It seems like Hades is still running when it is frozen because I can hear sound and interaction, but the screen itself is frozen. I am using macbook air with OS catalina. Does anyone have any idea to solve this?

stray elm
high trout
#

having an issue where models are cut off by an invisible wall(?)

stray elm
high trout
#

pc 🙂

#

1920x1080

stray elm
#

Could you try verifying file integrity?

high trout
#

tried changing resolution but it didnt make a difference

#

ive tried that a few times already

stray elm
#

Alright...Epic or Steam?

high trout
#

steam

stray elm
#

Have you tried the different render options at startup?

high trout
#

hmm im not familiar, could you elaborate please?

stray elm
high trout
#

oh, i tried all. i was thinking of launch options

#

what even is the issue for it to look like that?

stray elm
#

Alright...could you hit f10 while looking at those models in-game to open up the bug report window, and include your discord tag in the name field?

After that, could you try backing up and then deleting Profile1.sjson ? (after closing the game)

#

I'm not sure what the issue is xD

#

So I'm trying a few different things lol

high trout
#

done i think

stray elm
#

Alright--then start the game back up (some of your settings will have been reset), and see if that helped

high trout
#

im uninstalling

#

reinstalling, ill let you know. thank you for helping 🙂

stray elm
#

Sure thing!

knotty depot
#

having the weirdest bug right now... I

stray elm
#

Weird bugs are interesting, do tell ^.^

knotty depot
#

i'd finished a run and the game crashed at the house of hades. the audio stuttered, then the game minimized itself and asked me to submit a bug report. then i relaunched, and my save was in greece from just before, but the screen was black when i loaded it with the same audio stuttering. tried launching the backup save, same thing.

stray elm
#

Could you try backing up and then deleting Profile1.sjson ? (it's your settings, not save data)

knotty depot
#

nope. same thing happened

stray elm
#

Could you try verifying file integrity?

knotty depot
#

trying that now

#

didn't work

#

the main menu loads and everything, and the audio starts up, but then it just stutters and exits

stray elm
#

which backup file(s) did you test?

knotty depot
#

.v.sav and _temp

#

same results

stray elm
#

what's the timestamp on _temp.sav.bak?

#

(recent, or not, basically)

knotty depot
#

same as the other recent ones

stray elm
#

could you try that one as well?

knotty depot
#

did the same thing

stray elm
#

drat

#

how worried are you about getting this particular run/play session back, versus just getting back into playing the game?

knotty depot
#

i just want the run back lol

stray elm
#

Aight. If you'd like, you could zip up your save files and DM them to me, and I can take a look?

knotty depot
#

aight

stray elm
#

(Got it resolved over DMs)

obsidian elm
#

I have sent an email to the given one after following all the given solutions. How long does it usually take to get a response?

#

Probably a week?

stray elm
#

Varies, honestly. They're usually not as active over the weekend, so if they don't get to it tomorrow it might not be until next week.

obsidian elm
#

oof, okay

stray elm
#

Sorry for the delay ^.^" Out of curiosity, are the models fine after you pick them up?

frosty tiger
#

I'm playing on switch and I am having draining cutter problems. It's not restoring health even if I use nothing except the special button.

frosty tiger
#

Demeter aspect with ares attack Demeter special and some Zeus revenge

#

But it doesn't heal even when I don't apply ares

#

I'm confused

#

Feels like I've been cheated

stray elm
#

Yeah, that should be working, I'm not sure why it's not. Sorry to hear that, and thanks for reporting!

frosty tiger
#

It was healing fine I think before I got ares but hard to tell for sure.

#

I just killed a whole room with out it healing at all with only using dash and special

#

But then it healed once the next room, but then never again

#

Really weird.

#

Yep, just killed two satyrs with my special. Nothing.

#

Last time I'll pick draining cutter lol.

#

It's still working on tiny vermin.

#

Is it if I kill with special only from first to last? That's not right

stray elm
#

That shouldn't be the case, no

frosty tiger
#

I have the Demeter curse that does damage on chill

#

Anyways it's messed up bro

#

Still killed hades thou

#

But won't take draining cutter again till I hear a fix for switch

high trout
#

@stray elm reinstalling fixed it!! now it actually looks playable and not a bug-fest hahhaha. i appreciate your help!! 🙂

stray elm
#

Glad to hear that!

shy jolt
#

This is getting so ridiculous that I have to think of it as a bug at this point

#

I need aphrodite's bond for the epilogue

#

I finished than and meg's romances, I maxed out dusa's hearts, but the bond dialogue where she asks to speak in private just will not come up ever

#

I've had 40 runs since I maxed out her hearts

#

I tried everything, get than and meg in the same run, finish the escape, kill megagorgon, etc.

#

nothing ever works, she just keeps giving the same "gotta go" responses every time

shy jolt
#

windows 10

stray elm
#

Alright. If you'd like, you could submit a bug report in-game with f10, including your discord tag. One of the devs can check to see if there's anything missing/bugged. You could also try verifying file integrity

shy jolt
#

would verifying file integrity check for something like this?

stray elm
#

if there's something corrupted in a file related to the progression, potentially

shy jolt
#

I had a different "bug" that I'm not sure is a bug -- I finished my first 30 successful runs with god mode but then I turned it off and my "best times" for every weapon got reset

#

is this intended or was this a sign of corruption?

stray elm
#

it's not reset, just doesn't show up

#

they're tracked separately

#

if you switch back, it'll show up

shy jolt
#

alright, I guess that's not the cause of my current frustration then...

#

how do i check file integrity?

stray elm
#

On Steam:
· Right-click on Hades in your Steam Library
· Select 'Properties...', then select the 'Local Files' tab
· Select 'Verify Integrity of Game Files...'

On Epic Games Store:
· Locate Hades in your Library
· Click the three-dots symbol near the game title, and select 'Verify'

shy jolt
#

btw, is there anything specific I should be screenshotting for the f10 ?

stray elm
#

Not really, since this isn't a visual bug

shy jolt
#

I'll just file a bug report I guess

#

ty for the help

stray elm
#

Sure thing, sorry for the inconvenience!

marsh whale
#

If I try running the 32 bit version through steam, steam gives 0x5 permission error, then deletes the x86 exe

#

then when I verify files, it locks steam into an endless loop of not being able to update or install the game

#

the way out is to restart computer, then reinstall the game

#

but the problem with the 32 bit version is the same

stray elm
#

And if you try any of the other versions?

marsh whale
#

just fine

#

I need the 32 bit because it has the dynamically linked engine with the io table enabled (modding reasons)

stray elm
#

Ah, I follow. Looks like 0x5 is likely caused by an antivirus getting annoyed, what're you using for that?

marsh whale
#

bitdefender

#

yes and that sounds reasonable

#

because when I restart bitdefender triggers a clean

#

before explorer.exe begins

stray elm
#

I'd try whitelisting the Hades exe if you can

marsh whale
#

the x86 one I imagine

stray elm
#

Yeah

marsh whale
#

the infected file

#

x86\Hades.exe

#

of course

stray elm
#

Yup xD

#

I mean, it is modifying files in your documents folder

#

It's also the program that made them, but that's besides the point :P

marsh whale
#

yep that worked

#

it's odd cus it didn't give me a popup when it hit the file before

#

antivirus is the real virus?

final saddle
spiral quail
#

Steam won't let me use my XBox One controller on this game fml

#

Like, Windows sees it right, but not Steam, which means I can't play this game unless I fix it, or that I learn how to play Keyboard

coral minnow
south drift
#

Just had a musical glitch (nothing bad) after killing ||tiny rat|| and coming back to the central place, when I still had the tunnel music version of the place

#

unless it's intended somehow but it's really minor

spiral quail
#

No

#

It happens with Steam in genera;

coral minnow
spiral quail
#

I see...

#

Thanks anyways, I just noticed it with this game

trail abyss
#

I noticed that the PC version of the game has Switch-specific prompts, which is nice, but to use the controller with the default layout that I'm accustomed to (dash-south, attack-west, special-north, cast-east), I'd also have to play with confirm on B and cancel on A, which is more than a little confusing.

Is there any way to change which buttons are used for confirm and cancel through a config file somewhere? You can't seem to change it in-game as they appear to be linked to the cast and dash button mapping.

frosty tiger
#

Hi, i don't see 1080p resolution as an option -macbook pro 15 2018-. Only saw more than 900p after adding "AttemptHighDPI=true"

stray elm
stray elm
stray elm
trail abyss
stray elm
#

You could definitely report it in-game if you wanted to, since that'll be easier to track than a discord message

trail abyss
#

Thanks! I'll do that then.

stray elm
#

Sure thing, and sorry for the inconvenience friendly

trail abyss
#

That's alright. I've been really confused trying to wrap my head around what the issue is while messing around in the controller config tool. It's just that A is cancel and B confirm in all cases, which starts causing a lot of wires in my brain to be crossed.

stray elm
#

Yeah, it's a bit funky, for sure

trail abyss
#

So funky! I feel for the Japanese players on PS5 with whole X to cancel and O to confirm reversal. I don't know if I could relearn that 😂

alpine hamlet
#

Hey, will the Chiron special bug be fixed for Switch?

stray elm
#

What bug specificallly?

alpine hamlet
#

The arrows sometimes like warp around the enemies but dont count as a hit.

stray elm
#

Are you shooting from very close to them?

alpine hamlet
#

Nope

#

Id say medium range

#

Not very far either as they seem to just disappear, dunno if thats intended, doesnt happen always either

stray elm
#

Aight. I haven't seen anything like that on PC, so I imagine that it's been fixed, which will show up on the Switch when the patch for that is ready

alpine hamlet
#

Ive heard its a v1.0 thing

#

So once the update hits (if it hits lol), should be fixed

stray elm
#

It'll hit lol, the devs are just trying to pack as much stuff into it as they can (it's a bit more of a process to get updates onto consoles, from what I understand)

alpine hamlet
#

I see... Well! Hopefully its gonna be sometimes soon. Cant get enough of this gem

#

Thanks for listening

stray elm
#

Sure thing, and thanks for reporting!

ebon geode
#

Hi i've tried EVERYTHING 😭 on the #h1-tech-fixes channel for my hades game and i cant seem to open the game anymore ;__; i was able to play it once and then when i finished, the game crashed and ever since then i could never open the game up again (each time i open the game my mouse would hover to the upper left on its own and i can hear the game and the game would appear on the lower task bar but when i click it nothing appears? ive fr tried to do all the fixes on tech fixes but nothing works aaaa

stray elm
ebon geode
stray elm
#

Make a new folder (call it "backup"), then drag the file into that folder

ebon geode
#

ill try this rn thank u!

#

i don't have that file u_u

stray elm
#

Are you looking in Documents / Saved Games / Hades ?

stray elm
unique plover
#

when i play hades on a new pc do i have to start again?

stray elm
fast crest
#

hi

whenever I launch hades the game crashes

#

ok

#

steam btw

#

nope

#

didnt work

high mural
#

Heyo, So my game is constantly freezing, i can hear the sfx and everything but the display ain't working. playing on a MacBook Air, os-Catalina.
I have tried using some steam lauch codes but no results aswell

fast crest
#

ive verified the files ran as admin, done all the different launch types updated my drivers and hid microsoft services in msconfig

#

and yes, I did recently buy the game

#

I have a very good pc

#

ill reinstall it now

high mural
#

ah aight imma try

#

on the side note, i just looked at the tech fixes channel, and added the /Drawlights=false code to startup codes

#

and the freezes have been drastically lowered

#

might've jinxed it cos i just crashed lmao

stray elm
#

ah, I see

#

there's also /DrawBlendMax=8 , did you try that one?

high mural
#

now that I've searched through the channels, it seems like my issue has already been taken in by devs, so atleast happy to know that.

stray elm
#

could you also try /DrawColorGrading=false & /DrawBloom=false ?

#

if you haven't already

high mural
#

yeps alr added those too

stray elm
#

aight

#

are you getting a black screen or a screen freeze?

high mural
#

seems like i can only wait till the devs find a way to fix the compatibility with this old ass graphics card

#

screen freeze chief

stray elm
#

ah yeah, old graphics cards will do it. Have you checked to see if there's an update for the driver? Don't know exactly how that works on macs

high mural
#

yea the updates for drivers on mac comes with the os update in itself, which iirc is diff from windows.

#

but I can't really upgrade the os rn as the applications i have currently are not supported in the next version of os yet

stray elm
#

fair enough

high mural
#

well, i could try running the other version on the side with bootcamp... imma give it a shot tonight

#

low on storage space too.. kinda in a pickle

ebon geode
stray elm
#

Sweet!

#

Glad to hear it friendly

zealous stump
#

hi guys, since a few days I have some freeze in game (30s) at random time. Desinstall and reinstalling fix that for 2-3 days...

high mural
#

@zealous stump are you on mac os? the devs are aware of the issue for macs so all we can do is wait for the patch

zealous stump
#

Nop W10!

high mural
#

Ah my bad, did you try manually updating your graphics card?

zealous stump
#

Manually ? not with geforce experience ?

high mural
#

I'm not actually aware about how the process of updating graphics card works on windows, but you can have a look at the #h1-tech-fixes channel and maybe find something on the topic

zealous stump
#

ok ty

cursive patio
#

Is this the correct place to report Nintendo Switch Hades glitches?

hollow mason
#

Hey, so, there's no support for Ultrawide Screens?

#

I'm tired of those creepy skulls starring at me

#

Judging me everytime I die

stray elm
cursive patio
wispy pagoda
idle mango
#

If i want to play on my mac do I have to have the switch pro controller or can I use both joycons?

stray elm
idle mango
stray elm
#

I've never done it either, unfortunately, though when I get on my computer in a few I can try to find a link for how to do so

idle mango
#

i think i have to get a mapping program so im trying to find a free or cheap one

idle mango
stray elm
#

Fair enough hahaha

#

Enjoy!

heavy dragon
#

have been played for 22 hours so far (loving it), I play on the lowest in-game resolution on my DELL Inspiron 5593 laptop with an integrated graphics card. it did run at a comfortable 60 frames, occasionally dropping to 40. it was very playable. But recently I've been trying to play hades and the frame rate just dies, going to 12 whenever I enter a room, on other games, it seems to be fine. But I'm just pulling my hair out trying to play! I've updated my drivers and done some cleanups etc. Is there anything that I've missed that might be destroying my performance?

#

pls help i wanna play hades ahhhhh

stray elm
heavy dragon
#

oh i didnt even see that, i will try the fixes there and come back here if they dont work

stray elm
#

Sounds good!

south frost
#

Enjoying the game so far after nearly 95 hours of play. I am using some mods from the Nexus Mods site and noticed at least two of my abandoned saves will not delete even when I clear the local save data from my computer. Is there a way to delete these old saves that I'm not using? (I'm on Windows 10 operating system on an Intel Core i5-6402P)

south frost
#

@stray elm Yes.

stray elm
#

Alright. If you delete the actual files while you're in-game (the files in Documents/Saved Games/Hades), they should stay deleted

south frost
#

@stray elm And yet, every time I reopen the game and go through the "Play" menu, the two saves remain regardless of which method I use (delete through the open game or delete the files)

stray elm
#

Have you tried deleting them while the game is running? As in, load up a save you want to keep, go into the documents folder, delete all of the extra save files, then close the game?

south frost
#

@stray elm I will try that.

#

@stray elm I think that fixed it. I had to do it a couple times but I think I've managed to keep the one I want. Thank you.

stray elm
#

Sounds good! Happy to help ^.^

heavy dragon
#

ive tried some of the fixes, still, performance is still garbage

#

i will start talking to charon or something and then it will drop to 25 frames per second

#

its very unplayable

stray elm
#

Could you try verifying file integrity?

heavy dragon
#

i did taht

#

that*

#

all honky dory with that

stray elm
#

Alright--have you tried the various launch options listed?

heavy dragon
#

ive done a few, but i realised i spelt one incorrectly in the steam launch options

#

ill be right back, hopefully they work!

#

ok the launch options helped quite a bit!, not as good frames as before whatever happened, i fought ||alecto|| with only two significant frame drops, ill investigate further why its not working as well

stray elm
#

Sounds good, thanks for the follow-up! Any specific ones that worked well?

heavy dragon
#

i put down these ones

#

/DrawBlendMax=8 /DrawLights=false /UseSwapEffectDiscard=true

#

im not sure what they do but they helped soo...

stray elm
#

DrawBlendMax reduces certain effects. DrawLights turns off another effect. SwapEffectDiscard (I think) reduces the number of effects loaded at any given time

heavy dragon
#

i put it at 8 for the DrawBlendMax value, what would happen if i decreased it? or increased it?

#

would that help in any way

stray elm
#

not sure xD

heavy dragon
#

lmao

stray elm
#

increased would probably allow more effects

#

decreased would allow less effects

heavy dragon
#

might try that...

#

but yeah in total my laptop isnt that great for gaming, but its the only thing ive got, i might see later why the frames are so bad

stray elm
#

sure

hushed knoll
#

Not sure whats wrong but my heat gauge on the bow refuses to show the bounties when full or not full

#

Its just stuck there? Im playing on the switch btw

#

It seems fine on the other weapons

brittle sonnet
#

even with 21 heat?

violet sun
#

Health bar not showing when I press to check my boons while choosing a boon, is this a bug?

stray elm
round igloo
#

This is going to sound weird, but I'm having issues with Hades NOT using my integrated GPU on MacOS

stray elm
round igloo
#

I've also tried using Gswitch to disable my discreet GPU, and GFXcardstatus

#

this seems to be an issue localized exclusively to this game.

#

also, hello @dense rune!

#

fancy seeing you here ;)

stray elm
#

hahaha

dense rune
#

(didn't mean to interrupt tech support, first time I've seen you in here shadesmile )

round igloo
#

It's my first time joining!

stray elm
#

no worries lol

#

I'm not sure how to help with this, honestly, so I'm actually going to ping Nikola to see if he has any ideas

round igloo
#

Sounds good to me!

stray elm
round igloo
#

Thanks so much for the prompt tech support!

#

Hopefully we can get this figured out... I don't need my 560 sucking down 30 watts...

#

actually, this doesn't seem to be a hades specific issue

#

it's happening in spiritfarer as well

#

subnautica does work correctly though, as does stardew

violet sun
frosty tiger
#

Serious look into draining cutter at least on Nintendo switch. It does not work much when there are other dot boons present , seemingly even when those dots aren't applied the special isn't healing on finishing blow.

heavy dragon
#

I fixed the problem!, I realised that my idle cpu usage sometimes went up to 50% idle 0_0, but whatever it was its gone now, and now it averages round 5-10% idle, and I can actually run hades better than before cause of the launch options and the freed up cpu power

stray elm
oblique gull
#

Suggestion: should I use Vulkan or Directx with a 5700XT?

round igloo
# oblique gull Suggestion: should I use Vulkan or Directx with a 5700XT?

It doesn’t really make a difference. Unless you’re playing at like, 8k. In that case, Vulkan can sometimes perform better than a higher level API than DX11, but honestly, there’s not much of a difference. How well vulkan games run depends on how well the devs have optimized it. Some games run great under vulkan, others run way worse. So uh… yeah. Not much of an answer.

round igloo
frank condor
#

how come you can't delete a save file?

dense rune
oblique laurel
#

hello?

#

someone help me?

#

in spanish if is posibble

dense rune
#

Can you describe the problem you are having, please?

remote harness
#

Quizás puedo ayudarte, al menos puedo intentar de traducir al inglés

#

(aunque Español no es mi primera lengua)

stray elm
stray elm
stray elm
remote harness
stray elm
#

¯\_(ツ)_/¯

stray elm
remote harness
#

Nice, yeah, same. Few years of classes and a language stay in Salamanca.

hasty fog
#

Hi, I'm hoping i can get some help with this from somebody in the server/ the devs...the tl:dr is i lost a lot of progress on my save file out of nowhere. when i opened my game today, i only had 18 escape attempts, and i lost a huge chunk of my codex, nectar, infernal arms, and story progress......i don't know where my old file went and i'm wondering if there's a way to get it back? i have the steam version if that helps.

stray elm
#

(sorry for the delayed response)

winter surge
#

Before I start writing, am I correct in assuming that Weapon 6's default behavior vis a vis enemy projectiles is intentionally different than that of the other 5?

stray elm
winter surge
#

Interesting, since my issue is with the hidden aspect's interaction with a specific boon. Thanks.

stray elm
#

Let me guess, Athena?

hasty fog
winter surge
#

Of course. Tiny, tiny hitboxes seems wonky compared to no-interaction or full-size boxes.

stray elm
#

Yeah, it's a bit funky. (Personally) I think the idea was "sweeping beam of deflect would be OP, but we need to give them something"

winter surge
#

Sweeping beam of deflect is a necessity to make it not awful. So behaving as intended, then?

stray elm
#

If by that you mean, it only deflects right at the base of the gun, yes

winter surge
#

That's not what I'm seeing. I'm seeing deflect only on exact-center hits of two ticks or more.

stray elm
#

Hmm. As in, you need to be pointed exactly at the projectile?

It's been a bit since I've used it, so I don't recall how forgiving it's supposed to be ^.^"

glacial gazelle
#

Is this a bug?
With the Spear, I can't get rewards 1-3 starting from heart 10+.
It is like I have already cleared all Boss 3 until heart 63 (but i didn't).

remote harness
#

But you probably cleared boss 1-3 on heat 9, right?

#

Setting it to any higher heat gives you the heat 9 rewards

#

and then 10, 11, etc up to whatever heat you've set

glacial gazelle
#

Oook 👍
I didn't know that.
So when i will clear the final boss in heart 9, the game will restore my rewards for 10+ heart.
Thanks

candid wagon
#

so, i've been shooting for story completion on my old save from the early access that has most of everything unlocked, but i'm having issues doing some of the prophesy stuff for Orpheus and stuff like that as i haven't got a clue as to how i'm supposed to get into the admin chamber. As far as i'm aware, i've had both flashbacks as i distinctly remember going through them yet i check with the contractor and access isn't on the completed jobs list

#

is this just a bug with older save files or am i missing something

crude acorn
#

@round igloo @stray elm it's expected for Hades to use the discrete GPU, is there a specific reason you'd like it to use a discrete GPU?

round igloo
#

Increased battery life when travelling, basically.

pastel bobcat
#

Apparently I helped the contractor with the lobby ||(place where Meg goes sometimes)|| before receiving the quest from Dusa and I can't get the rewards ...

(idk the right name of the place or the character in english bcause i play in portuguese, so i'm using the translator)

thorn hare
#

I think you just have to wait until Dusa brings up having to fix the lobby

#

Sometimes characters have other things to say before giving you a quest or w/e, same thing happened with me when I was trying to get Guan Yu from Achilles

pastel bobcat
#

i mean, the quest is there on zagreus room and i did

#

i need to wait for Dusa to say something?

thorn hare
#

She says something to you after you fix up the lobby, then you should get your reward

pastel bobcat
#

maybe i need to do something before?
i just removed two things

#

and talked a lot with dusa

thorn hare
#

Just keep playing the game and be patient

pastel bobcat
#

ok thx

#

i thought i did something wrong

thorn hare
#

No problem, it can be frustrating for sure

regal monolith
#

Have there been any more concrete announcements of Linux support than the "we're looking at other platforms" in the FAQ?

stray elm
regal monolith
#

Oh cool!

#

Ty <3

stray elm
#

Sure thing ^.^ Let me know if you have any issues—I have a couple things that can help if Hades doesn't work right away

regal monolith
#

Will do!

stray elm
sleek sinew
#

before there would be purple and green lines randomly mixed into textures, but now walls are just gone for some reason

stray elm
#

Could you take a screenshot closer to the bed?

sleek sinew
#

also these weird blue things on the ground

#

sometimes green, sometimes purple

#

that happened for the whole game, but never before did the walls just dissapear

stray elm
#

Alright. As far as I can tell (without pulling up the game myself) that looks normal. The colored lines are a part of the game's art style, and I don't think there's anything normally on that wall other than the things you unlock for it

sleek sinew
#

well the scrolls and the books just reach out into the void

#

I am sure thats not intentional

stray elm
#

No that looks about right, not all rooms have lower walls

hoary cloud
#

let me go in game to see what it actually looks like. this looks normal to me perosnally. but i'll double check

sleek sinew
#

am I just supid for noticing it earlier?

#

I was never so weirded out by this, and I already played for like 30 hours

stray elm
#

Not stupid, just didn't pause to look at it ^.^

#

Most people don't spend a ton of time in Zag's room, after all

sleek sinew
#

well tbh I properly noticed it in Hades room

#

because everything around it was just purple

#

and that seemed really strange to me

hoary cloud
#

this is my room

#

so yours look normal tbh

sleek sinew
#

huh

stray elm
#

Technically, it's Zag's

sleek sinew
#

guess its right then

hoary cloud
stray elm
spring island
#

Tell em Fox lhrage