#h1-tech-support | Supergiant Games | Page 35

feral spoke Oct 10, 2020, 7:48 PM

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Aphro won't unlock

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Her heart

dim spruce Oct 10, 2020, 7:49 PM

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I see thanks. that type of gameplay bug is best reported with F10 in-game so we can take a look at your save file and see what might be missing. however, usually it's just a matter of continuing to play more and get through more dialogue events that may come up randomly

feral spoke Oct 10, 2020, 7:51 PM

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I've met the requirements like 2 months ago

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Before 1.0 even came out

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Everyone sounded exhausted back then

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This was back in August

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I had already bonded with everyone possible

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Only missing demeter and hades cause I couldn't

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And I already met the requirements for her

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I kept playing and nothing

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1.0 came out, already finished the main story and the 2nd ending

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Bonded with demeter

dim spruce Oct 10, 2020, 7:55 PM

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thanks for the details, sorry about that. yea if you can send us your save file with F10 we can look and see what might be wrong!

feral spoke Oct 10, 2020, 7:55 PM

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Already did

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I'm almost done with mom and dad

dim spruce Oct 10, 2020, 7:56 PM

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did you include your Discord tag here in your report so we can link it back to you?

feral spoke Oct 10, 2020, 7:56 PM

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And aphrodite went back to exhausted lines, after she commented on the frat

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Oh I didn't

dim spruce Oct 10, 2020, 7:56 PM

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yea we can look either way but if you leave your tag we can follow up with you specifically if we need more info

ruby kestrel Oct 10, 2020, 7:59 PM

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found a text formatting bug on Switch v 1.0.36054 where the boon description is partially in monospace font and overlaps with the rest of the text

📎 PXL_20201010_195757139.jpg

idle parcel Oct 10, 2020, 8:00 PM

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Verifying game files fixed it, thanks Allison :D

dim spruce Oct 10, 2020, 8:00 PM

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@ruby kestrel thanks for letting us know we're looking into it!

feral spoke Oct 10, 2020, 8:06 PM

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So Gavin, next time I find aphrodite, do you want me to send another report with my tag on it?

dim spruce Oct 10, 2020, 8:11 PM

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@feral spoke yes that would be great

feral spoke Oct 10, 2020, 8:19 PM

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Alright will do!

maiden field Oct 10, 2020, 8:21 PM

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@maiden field if you check your Steam cloud storage here on either of your accounts does one of those have the proper saves?
https://store.steampowered.com/account/remotestorageapp/?appid=1145360
@dim spruce

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📎 unknown.png

uncut cipher Oct 10, 2020, 8:37 PM

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So if the plume and butterfly aren't supposed to work in the satyr tunnels, could they at least get a more accurate description? (even a snarky "(usually...)" at the end, or something about only gaining power underground, since the styx is close to the surface)
It's very annoying to have everything tick in these tunnels - charon consumables, chaos boons, rare crop, side hustle, even the pom blossom works in here - except those two, despite the wording being the very same.
I get why it doesn't work, but it just feels wrong.

dim spruce Oct 10, 2020, 8:40 PM

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@maiden field yes are any of those the correct save you need? if so you can manually add them to:
\Documents\Saved Games\Hades

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@uncut cipher thanks for the suggestion it's certainly something we can consider to provide better feedback for

undone cliff Oct 10, 2020, 8:59 PM

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Hey guys, the "Champion of Elysium" quest is not getting unlocked even though I finished the run (died to Hades). The pact screen shows ambrosia ticked for this pact (Extreme Measures). Am I missing something

dim spruce Oct 10, 2020, 9:10 PM

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hey @undone cliff if you send an F10 with your Discord tag we can take a look at your save file and see what might be missing

solemn flume Oct 10, 2020, 11:46 PM

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Anyone having issues starting the game up? I just get a black screen and it stops responding. Eventually, if I keep trying to launch it, it works

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Oh wait, I just read the #h1-tech-fixes kyliebDerp

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I'll try those first

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For those who might have this issue in the future, I followed all the steps in #h1-tech-fixes and restarted my PC after reinstalling C++ Redist. and now it runs fine! 😄

tawdry dagger Oct 11, 2020, 12:11 AM

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Hey all. I was having general framerate issues, turning off gysnc fixed it (game does not love gsync it seems) I still get a stutter when a chamber is cleared and the reward spawns in. It is always reproducible

last kettle Oct 11, 2020, 12:11 AM

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Hi @tawdry dagger , are you on Mac or PC?

tawdry dagger Oct 11, 2020, 12:12 AM

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PC win10 Nvidia 20 series

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On AMD cpu platform

last kettle Oct 11, 2020, 12:13 AM

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I'd recommend trying some of the fixes under #h1-tech-fixes . If those don't work, please send your Hades.log and DxDiag to support@supergiantgames.com (instructions on how to find those files are also under #h1-tech-fixes )

tawdry dagger Oct 11, 2020, 12:15 AM

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Ok I'll work to send logs. 99% of issues cleared up with gsync off except for that one

tawdry dagger Oct 11, 2020, 1:05 AM

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Sent. The first hidden weapon's special also causes some serious drops for me when it makes contact - yikes!

inner acorn Oct 11, 2020, 1:19 AM

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hmm.. i was gonna send a bug report but then pressing f10 just made my game go black, except for my hades cursor moving around

last kettle Oct 11, 2020, 1:21 AM

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hi @inner acorn , sorry to hear that. could you please send your Hades.log and DxDiag to support@supergiantgames.com ? We'll take a look!

inner acorn Oct 11, 2020, 1:21 AM

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ok! thank you!

winter vine Oct 11, 2020, 3:38 AM

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Hello. I am having a little trouble with Hades on PC. I bought it through Epic Games Store. I am playing it via a Switch Pro Controller that is connected via a USB-C cord. For some reason the + button and B button trigger twice per press. This makes it unable to pause (as it pauses then immediately unpauses) and makes me use both dashes. I tested it with other games as well as my Switch and it works fine. Not sure why this is happening.

dim spruce Oct 11, 2020, 3:41 AM

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hey @winter vine there are a few options in #h1-tech-fixes under "Input Issues" you could give a shot to see if they help

winter vine Oct 11, 2020, 3:53 AM

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Ty! I figured out the problem. It seems Steam was causing the issue. When I exit out of Stream the inputs are back to normal. Must be something to do with Steams use of the Switch pro Controller.

fluid sinew Oct 11, 2020, 4:45 AM

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Hello! I’ve been playing Hades on switch for the past few days, and I’ve noticed when I use the twin fists my game will get pretty laggy? Same with the small firey chariots in Elysium, is that normal? And is there anything I can do to fix it? Thank you!!

upper loom Oct 11, 2020, 5:05 AM

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@fluid sinew The best we can recommend is to play docked when possible, but we are looking into performance issues on the Switch and any ways that we can improve, so thank you for the report!

fluid sinew Oct 11, 2020, 5:12 AM

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Of course!! Thank you:)

warm tinsel Oct 11, 2020, 5:55 AM

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I'm not sure what's going on, but every time I visit the house contractor, over the course of a few runs, they've got an alert over their head, but have no new items for me to buy. I can't tell if it's a bug, or something.

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It started happening after I beat the game ||and gave me the option to buy themes and the new level of extreme measures. I bought the extreme measures, I don't know if it just wants me to buy a theme???||

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It is very distracting and makes me feel as though I'm missing out on some key story item x3

mortal dock Oct 11, 2020, 6:22 AM

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my hp bar is suddently gone, is this a bug?

upper loom Oct 11, 2020, 6:23 AM

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@warm tinsel yes, it is the themes causing it, should be fixed in an upcoming patch (currently on the tech branch)

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@mortal dock yeah, if your HP bar is missing that is a problem, if you are Windows you should be able to F10 to report it directly to us!

mortal dock Oct 11, 2020, 6:24 AM

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📎 20201011142425_1.jpg

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its like that, everything is gone, even my current gold,

warm tinsel Oct 11, 2020, 6:25 AM

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@upper loom Oh! Okay. Thank you for clearing that up :3

upper loom Oct 11, 2020, 6:26 AM

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yeah, we're investigating issues related to HUD disappearing, if you send us a report that would be helpful!

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for now, you should be able to Quit out and load your save again to get it back, I believe

mortal dock Oct 11, 2020, 6:27 AM

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i already submitted the report, tnx for the assistance

fresh flare Oct 11, 2020, 8:37 AM

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Hi, i have really minor issue, i have full trust with Dusa, but i don't have her bond/trust
Do i miss something?

📎 unknown.png

last kettle Oct 11, 2020, 12:02 PM

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@fresh flare there's usually one follow-up conversation with Dusa that occurs after her max heart gauge which will earn her trust. Try checking in with her one or two more times, and if its not complete, you can report it in-game with F10

fresh flare Oct 11, 2020, 1:28 PM

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Ok, gonna try report it, thx 🙂

boreal gazelle Oct 11, 2020, 1:47 PM

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@fresh flare did you have a conversation with her ||in your bedroom||? Where she offers ||to give you back all the ambrosia|| and says she ||doesn’t like you THAT way||?

fresh flare Oct 11, 2020, 1:48 PM

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Ooooooh, no i didn't but i got her long on full hearts and not such cutscene

boreal gazelle Oct 11, 2020, 2:06 PM

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You need to talk to her 3-5 times after you max out the hearts to get the Chibi

stoic beacon Oct 11, 2020, 2:18 PM

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Very minor visual bug, I thought about screenshotting it but I forgot about the in-game bug report menu, sorry... After buying a regular pom, and with less than 300 Obols left, the 300 Obol price tag for the bigger pom did not change colour (but I was unable to buy it, as expected)

📎 20201011123107_1.jpg

last kettle Oct 11, 2020, 2:21 PM

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@stoic beacon thanks! This is an issue we are aware of and are working to address.

glossy sphinx Oct 11, 2020, 2:32 PM

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BIG
juicy question
why dont u get the machine gun ammo upgrades
when u upgrade it
is it a bug on my end?

last kettle Oct 11, 2020, 2:47 PM

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hi @glossy sphinx , is this with the upgraded Zagreus aspect? If you're on Windows, could you please report that in-game with F10?

glossy sphinx Oct 11, 2020, 4:36 PM

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yes

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i will

indigo spire Oct 11, 2020, 4:39 PM

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Hello, I keep having an issue every few days where the game will no longer start. I am on EGS. The game will launch to a black screen and then eventually error out with a windows message saying it is no responding. I had this the first time the other day, went through trouble shooting suggested on the fixes chaneel and was able to get it to work. Today I am having the exact same issue and none of the solutions are working.

glossy sphinx Oct 11, 2020, 4:44 PM

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@last kettle yes it's with aspect of zagrius sent the report

eager grail Oct 11, 2020, 4:48 PM

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Hi there! I'm a Mac user, and twice now I've tried to quit the game only for it to go non-responsive and require force-quitting.

teal minnow Oct 11, 2020, 5:44 PM

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Hello, I bought the game yesterday, and since, it's not launching, I've updated my graphic card, I've uninstalled and reinstalled the game twice, changed the game from my HHD to my SSD and it's still not working, i've checked if the game is well installed.
When I try to launch the game via steam, the "play" button goes blue, to stop the game, and then goes back to green and "play"
The game not even launch in my process (I'm on w10 btw)

📎 2bb3c5e3c5cc4c4f9a5d178c44ab786f.png

loud ore Oct 11, 2020, 6:47 PM

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Hi, I have this issue since yesterday : I can launch the game, and when I click on my profile to start playing, it goes black screen and bug report... I tried to delete my "Profile1.sjson". I checked my GeForce updates and I ran the game as administrator. Can you help me 🙂 (Windows 10)

sharp narwhal Oct 11, 2020, 7:12 PM

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@eager grail Hey there, yeah, sorry about that - we're working on improving that!

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@teal minnow There are some steps in #h1-tech-fixes to help get the game running, if you haven't checked there yet - try those out!

eager grail Oct 11, 2020, 7:13 PM

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@sharp narwhal Thenkyou. : )

sharp narwhal Oct 11, 2020, 7:13 PM

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@loud ore If you submit the bug report that pops up and include your Discord tag in the "name" section in the text field, I can look it up and let you know what the issue is

loud ore Oct 11, 2020, 7:14 PM

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Ty I'm doing it now

teal minnow Oct 11, 2020, 7:14 PM

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@sharp narwhal I did in steam community post

sharp narwhal Oct 11, 2020, 7:14 PM

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Alright, sorry - haven't looked on there yet this weekend

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Can you do the following to send us more information? We'll take a look soon.

Type "Event Viewer" into the Windows search bar, and open the program.
Once the Event Viewer is open, click the dropdown menu on the left for "Windows Logs", then select "Application"
Click on the error entries on the right to highlight them and view the details of the error. Look for errors that mention "Hades" or "Hades.exe"
Hold down Ctrl and then click to select all of the "Error" events related to Hades
In the Action menu bar at the top of the screen, choose "Save Selected Events". This will create a ".evtx" file that contains all of the errors you highlighted
Next, run dxdiag.exe and generate a report by clicking "Save All Information" at the bottom of the window. There are detailed instructions here: https://support.microsoft.com/en-us/help/4028644/windows-open-and-run-dxdiagexe
Attach both the .evtx (error log) file and the DxDiag.txt (DxDiag results file) to an email and send it to support@supergiantgames.com

teal minnow Oct 11, 2020, 7:21 PM

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Well, I'm in windows log, application, and there is no error with hades or Hades.exe mentionned

sharp narwhal Oct 11, 2020, 7:23 PM

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Alright, just send a DxDiag.txt, then, and if there is a file called Hades.log in \Documents\Saved Games\Hades, send that too please!

teal minnow Oct 11, 2020, 7:23 PM

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okay thx !

frosty tiger Oct 11, 2020, 8:11 PM

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Hi !

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I'm sorry for annoying support-staff with my problems.. I can't run the game, it simply crashes before opening ; It's launching, then, nothing ; I've made my drivers updated and all the things that I have to do on the list "why hades doesn't run"

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But, it's still not working

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Anyone can help me, please ?

sharp narwhal Oct 11, 2020, 8:13 PM

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When it's crashing, it just crashes to desktop? Does the game window ever pop up at all?

frosty tiger Oct 11, 2020, 8:14 PM

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No pop up at all !

sharp narwhal Oct 11, 2020, 8:15 PM

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Alright, can you email us at support@supergiantgames.com? We'll take a look and help soon. Send the following files:

For Windows users, your DxDiag: https://support.microsoft.com/en-us/help/4028644/windows-open-and-run-dxdiagexe
For Mac users, your system information:
Spotlight search > System Information > File > Save > report.spx
Your Hades.log located here:
Windows: \Documents\Saved Games\Hades\Hades.log
macOS: ~/Library/Application Support/Supergiant Games/Hades

frosty tiger Oct 11, 2020, 8:16 PM

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Not a problem, I'll do it now

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Oh, hem, just ..

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I'm french so my system is in french and .. I cannot figure out how to find the Hades logs 😅

sharp narwhal Oct 11, 2020, 8:18 PM

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Alright, just a second, let me answer someone else from earlier

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@loud ore Looks like a script crash; try verifying your installation through Steam. Right-click Hades in your library > Properties > Local files > Verify integrity of local files

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@frosty tiger Maybe this will be clearer: https://support.microsoft.com/fr-fr/help/4028644/windows-open-and-run-dxdiagexe
I'm not sure what "Documents" is in French, but it should be something like C:\Users\ [your name]\Documents\Saved Games\Hades ("\Saved Games\Hades" is probably in English), and the file is Hades.log. It's a text file.

frosty tiger Oct 11, 2020, 8:21 PM

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Here ?

📎 unknown.png

sharp narwhal Oct 11, 2020, 8:21 PM

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Maybe - that's in your personal files, right, and not program files?

frosty tiger Oct 11, 2020, 8:21 PM

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Oh, I didn't think

sharp narwhal Oct 11, 2020, 8:22 PM

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Yes, sorry - Documents like your personal Documents folder. That's where the game keeps save data and logs

frosty tiger Oct 11, 2020, 8:28 PM

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This folder is created even if the game didn't run ?

sharp narwhal Oct 11, 2020, 8:28 PM

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It should be, but it might not have anything in it.

frosty tiger Oct 11, 2020, 8:28 PM

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It seems that @teal minnow and me got the same problems, ahah

sharp narwhal Oct 11, 2020, 8:28 PM

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Yeah, maybe so - you can just send the DxDiag and a description of the issue

teal minnow Oct 11, 2020, 8:28 PM

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Yea I did, we got the same problem, same country, maybe a bug with french version of steam ?xD

frosty tiger Oct 11, 2020, 8:30 PM

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Oh, not stupid, what did you think of that, Ellis ?

sharp narwhal Oct 11, 2020, 8:30 PM

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If it was Steam, starting the game outside of Steam should work - you both tried that already, right?

teal minnow Oct 11, 2020, 8:31 PM

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Yup, doing it normal and as admin

frosty tiger Oct 11, 2020, 8:31 PM

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Yes, I had some files like api-win-core not here but, I've dowloaded them and it's still not working

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Yep

sharp narwhal Oct 11, 2020, 8:32 PM

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Yeah, so probably not Steam. We'll take a look when more engineers are online and see if we can figure out what the issue is!

frosty tiger Oct 11, 2020, 8:32 PM

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For the DXtag, I need to screen the first page ? Or the others too ?

sharp narwhal Oct 11, 2020, 8:32 PM

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Just click the "save all information" button

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Enregistrer toutes les informations

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It will make a file called DxDiag.txt

frosty tiger Oct 11, 2020, 8:33 PM

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I've made a text "DxDiagPetitTonnerre"

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Thanks for the translate !

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Mail sent !

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Thanks for your help and have a good day/night !

sharp narwhal Oct 11, 2020, 8:40 PM

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Thanks, you too!

stray briar Oct 11, 2020, 8:58 PM

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Hi there! I'm on mac, and in addition to the occasional screen freezing that ONLY happens during fountain rooms in between biomes (after main bosses), I just had a run where the witches' circle room in asphodel had some screen freezing, about 30 seconds apart from one another.

sharp narwhal Oct 11, 2020, 9:13 PM

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@stray briar You can try adding these launch commands and see if they help (steps for pulling up launch commands are in #h1-tech-fixes ):
/DrawBloom=false
/DrawColorGrading=false
/DrawBlendMax=8

stray briar Oct 11, 2020, 9:15 PM

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@sharp narwhal will do next time I boot up the game, thanks!! I'll report back once I've done so. Thanks for the help

subtle granite Oct 11, 2020, 9:46 PM

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Is anybody having issues where your fps changes between 60fps and 144hz locked?

sharp narwhal Oct 11, 2020, 9:47 PM

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Sorry, I don't quite understand - 60 fps and 144 fps in the game, or 60 hz and 144 hz on your monitor?

subtle granite Oct 11, 2020, 9:48 PM

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sorry, in the game. My monitor is set to 144hz while the game is locking the fps to 60fps and 144fps seemingly at random.

sharp narwhal Oct 11, 2020, 9:49 PM

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I'd check your GPU settings - do you have any free-sync/g-sync turned on, or any caps on framerate there?

subtle granite Oct 11, 2020, 9:50 PM

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I do have gsync on but I've never seen it lock the game fps between two different numbers. I'll try with it off.

subtle granite Oct 11, 2020, 10:08 PM

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Seems like turning off gsync and ingame vsync fixed this issue. Getting like a solid 600fps

lament dagger Oct 11, 2020, 11:01 PM

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Does Hades support achievements in the EGS version, and if so, how are they accessed?

sharp narwhal Oct 11, 2020, 11:02 PM

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Yes, it does - they're accessed by linking Hades to Epic Online Services. You should have been prompted to do this the first time you opened the game in v1.0 on Epic; you can also enable by toggling the checkbox in the settings menu, closing out of the game, and starting it back up to re-establish the connection

lament dagger Oct 11, 2020, 11:04 PM

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I'll try those steps. Thanks very much for the helpful reply.

mossy dome Oct 11, 2020, 11:11 PM

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hey so, i just got my first 32 heat run done, but my game crashed when i tried to take a screenshot

📎 unknown.png

sharp narwhal Oct 11, 2020, 11:11 PM

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Did you take the screenshot with F10?

mossy dome Oct 11, 2020, 11:12 PM

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f12

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and i tried to do windows+shift+s

sharp narwhal Oct 11, 2020, 11:12 PM

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Alright - when it crashed it went unresponsive? There wasn't like a bug report window floating around somewhere?

mossy dome Oct 11, 2020, 11:13 PM

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the bug report window came up and i reported it, but it froze as well

sharp narwhal Oct 11, 2020, 11:13 PM

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It can sometimes take a while to report; it sounds like (especially if the report was empty) you hit the bug reporter key, which is usually F10, unless you rebound it

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It shouldn't have affected your game but regardless if you lost your progress you can restore to your last save point with the steps in #h1-tech-fixes

mossy dome Oct 11, 2020, 11:14 PM

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oh great, thank you!

lament dagger Oct 11, 2020, 11:14 PM

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@sharp narwhal Was able to get my issue sorted. Thanks again.

compact spindle Oct 11, 2020, 11:24 PM

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Anyone have anything to say about my apparent fishing bug?

mossy dome Oct 11, 2020, 11:29 PM

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@sharp narwhal no luck i'm afraid, i'll just have to do another run i guess

sharp narwhal Oct 11, 2020, 11:30 PM

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Sorry about that!

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@compact spindle I haven't heard reports of any bugs with the perfect catch system or had any issues with it myself lately

mossy dome Oct 11, 2020, 11:32 PM

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I got a screenshot, I swear I hit F12. Ah well! if I can do it once i can do it again

compact spindle Oct 11, 2020, 11:32 PM

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It's not something that needs to be unlocked, is it?

sharp narwhal Oct 11, 2020, 11:32 PM

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Nope

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Not all perfect catches will yield legendary fish, but if you get a perfect catch it should say so on the fishing banner

compact spindle Oct 11, 2020, 11:38 PM

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Yeah, I haven't had one, and my reactions are accurate up to 0.02s or better, so something is amiss.

sly current Oct 11, 2020, 11:43 PM

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Hey so I just bought the game and am playing on an ultrawide. I saw the bars and then started messing with the resolution. Now I want to go back to how it was with when I first launched the game with the bars on the side, but I can't figure out how to get them back. Any help? Selecting any resolution makes it incredibly stretched as I assume it's not going back to 21:9.

sly current Oct 12, 2020, 12:00 AM

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So looking around the internet more it seems I should be able to choose my monitor's resolution and it should automatically put the bars on the side and downscale the main screen? But the highest resolution I can select is 2560x1600, even though my monitor is 3840x1600. Is there a config file I can edit or something else I can do to get the additional options back?

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Well I found that it saves the config in Documents/Saved Games so I removed that folder and now the bars are back. However screenshots I see online show the art extending all the way to the bottom of the screen, but I have partial black bars still. Is my resolution just not supported?

📎 unknown.png

fleet saddle Oct 12, 2020, 12:24 AM

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(switch) is the ||"a friendly wager"|| quest bugged? i did it when i got the opportunity (over the course of two separate runs with a third in between where the opportunity was not available)

upper loom Oct 12, 2020, 1:02 AM

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@sly current if your resolution isn't showing up you can try to convince the program with command line options:

Right-click on Hades in your Steam Library
Select 'Properties...'
Press the button that says 'Set Launch Options...'
Enter the following: /AttemptHighDPI=true

If it's still not showing up, you can also force the resolution with: /X=3840 /Y=1600

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@fleet saddle when you beat Charon the second time, did Zagreus comment on it after the fight? saying something like "Got you, mate! Twice in a row."

fleet saddle Oct 12, 2020, 1:07 AM

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pretty sure he did not. i also tried getting a hermes boon (in shop and as room reward) to see if that is needed. it did nothing

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it doesn't have to be two subsequent runs, does it? (because the availability of the fight itself isn't guaranteed)

upper loom Oct 12, 2020, 1:10 AM

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it should not require subsequent runs as far as I'm aware, as long as you haven't died to Charon you should be good. And you currently have the quest available from the List?

fleet saddle Oct 12, 2020, 1:11 AM

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yes i do

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and i also have had dialogue with hermes before where he challenged to beat twice in a row

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also thank you for the prompt responses and for checking in on this 🙂

upper loom Oct 12, 2020, 1:13 AM

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yeah, definitely seems weird; I'll have to look into it. if you try again and beat Charon let me know whether or not you get the quest completion.

fleet saddle Oct 12, 2020, 1:14 AM

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will do. though it may take a while since i have to either win or go back to trying for 2 in a row 😛 i'll let you know if it pops up!

fleet saddle Oct 12, 2020, 1:40 AM

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note: the two wins were on two different heat levels (2, 3). also, i died to him. back to grinding. f

azure gorge Oct 12, 2020, 2:12 AM

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the balcony in the top right glitches in front of the statue if you stant there, I already sent a bug report

📎 unknown.png

boreal gazelle Oct 12, 2020, 4:34 AM

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I just had it happen to me on Switch tonight as well, James. I beat him once, got the quest to beat him twice in a row, fought ||Charon|| again where Zagreus comments on the bet that he was taking, and beat him the second time. I’ve only fought him twice and won both times.

upper loom Oct 12, 2020, 4:51 AM

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Okay, thank you for the heads up; same deal, lemme know if the quest ends up resolving after the next fight, if possible.

covert knot Oct 12, 2020, 5:03 AM

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Hi there I've been having this problem pretty much since i got Hades. Every now and then, the screen will freeze, but I will still be able to move around, I just won't see it. After a few seconds, the screen will unfreeze and I can resume. However, sometimes the game will not unfreeze and I have to quit, restarting my run. Playing on a 2014 macbook air. What should I do to fix

dim spruce Oct 12, 2020, 5:06 AM

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@covert knot hey sorry about that, it's something we're aware of affecting Intel Iris cards on Mac and looking into a fix for. in the meantime, lowering you resolution should make it occur less often. and if it does keep occurring these steps should also help:

Right-click on Hades in your Steam Library
Select 'Properties...'
Press the button that says 'Set Launch Options...'
Enter the following: /DrawBloom=false /DrawColorGrading=false /DrawBlendMax=8

covert knot Oct 12, 2020, 5:07 AM

#

Thanks!

fleet saddle Oct 12, 2020, 5:25 AM

#

@boreal gazelle did it also not give you the "Got you, mate! Twice in a row." dialogue either?

#

i checked with someone else who had this problem and apparently you need to beat him 3 times in a row and now 2 😦 i'll confirm if i can and if rng-sus is willing for spawn

umbral trail Oct 12, 2020, 6:00 AM

#

Anyone ever dealt with a weird dash bug? I'm dashing four times in a row by holding the spacebar down.

fleet saddle Oct 12, 2020, 6:01 AM

#

its not a bug, at least if you have hidden aspect of twin fists

umbral trail Oct 12, 2020, 6:01 AM

#

OH

#

Gilgamesh?

fleet saddle Oct 12, 2020, 6:01 AM

#

yes

umbral trail Oct 12, 2020, 6:01 AM

#

Oh

fleet saddle Oct 12, 2020, 6:01 AM

#

(that is my understanding of it)

umbral trail Oct 12, 2020, 6:01 AM

#

Oof. Is that a hidden thing, or do I just not read that well?

fleet saddle Oct 12, 2020, 6:02 AM

#

i have only found that behavior in that specific situation and i am assuming its intended (and i quite like it, to be honest 🙂 )

umbral trail Oct 12, 2020, 6:03 AM

#

Yeah, it's certainly odd that it's not in the description. Wonder if it's intended.

vast gull Oct 12, 2020, 6:03 AM

#

it should be in the tooltip for the weapon, iirc

umbral trail Oct 12, 2020, 6:03 AM

#

It isn't, at least on the wiki. I'll check the armory again once I finish this run

fleet saddle Oct 12, 2020, 6:56 AM

#

@umbral trail in the description for gilgamesh it does say "rapid dash". that is the "hold down to chain dash"

umbral trail Oct 12, 2020, 6:57 AM

#

Ahhh. I didn't see that, thank you.

ornate sand Oct 12, 2020, 7:40 AM

#

Reporting a bug here because I don’t know how to on the switch version

#

Sometimes on the final boss, the green wave projectiles from the skulls are invisible

#

It’s happened a few times in different attempts at the boss, I think I was using deflect and that may have been causing it, but I’m not sure

crude acorn Oct 12, 2020, 8:46 AM

#

@ornate sand thanks for the report! we are aware of the issue and are working on it

feral spoke Oct 12, 2020, 9:25 AM

#

she has to be bugged, literally the only one im missing

📎 unknown.png

fleet saddle Oct 12, 2020, 9:27 AM

#

i think it also has to do with dialogue progression. not just throwing ambrosia at her 🙂

feral spoke Oct 12, 2020, 9:27 AM

#

shes exhausted

#

pretty much everyone is

#

just a few persephone ones here and there

fleet saddle Oct 12, 2020, 9:28 AM

#

yeah its those "just a few" that may need completing i think. but a dev can probably answer better

#

oh no wait

feral spoke Oct 12, 2020, 9:29 AM

#

i met the requirement before persephone even came out lmao

fleet saddle Oct 12, 2020, 9:29 AM

#

i had it wrong. this is for aphrodite, right?

feral spoke Oct 12, 2020, 9:29 AM

#

yes

#

everyone is fully bonded except her

fleet saddle Oct 12, 2020, 9:29 AM

#

ok. i think you need to get everyone to full and then some dialogue will appear eventually

feral spoke Oct 12, 2020, 9:29 AM

#

thats not how aphro favor works

#

you dont need everyone

#

just 2 out of meg, dusa and than

#

i have the 3 of them

fleet saddle Oct 12, 2020, 9:30 AM

#

don't know. i thought i needed everyone for me. but i'm not a dev 😛

#

good luck

maiden field Oct 12, 2020, 9:58 AM

#

Somehow my save return back with small rollback, but it better than lost it forever

#

so, do not interrupt game when someone play it with Steam Family sharing

royal skiff Oct 12, 2020, 10:16 AM

#

Hi! If anyone can help, I have an UltraWide display, and, I fully understand that game does not support it. Though in a discussion on Steam (https://steamcommunity.com/app/1145360/discussions/0/1738883810795322528/?ctp=1), a developer said, that the game must automatically fill in empty spaces with artwork. But mine just stretches, am I missing something?

📎 unknown.png

ultrawide 21:9 support? :: Hades General Discussions

there is any? 2560x1080?

crude acorn Oct 12, 2020, 10:42 AM

#

@royal skiff if your resolution isn't showing up you can try to convince the program with command line options:

Right-click on Hades in your Steam Library
Select 'Properties...'
Press the button that says 'Set Launch Options...'
Enter the following: /AttemptHighDPI=true

If it's still not showing up, you can also force the resolution with: /X=2560 /Y=1080 (or whatever values you want here)

#

@feral spoke Could you send another F10 for that?

compact spindle Oct 12, 2020, 11:41 AM

#

I used the Switch capture function to make sure. I am definitely catching them within 0.33s and not getting perfect catches. This is a bug.

royal skiff Oct 12, 2020, 11:58 AM

#

@crude acorn AttemptHighDPI didn't work. but /X /Y fixed the issue, thanks!

raw ridge Oct 12, 2020, 12:41 PM

#

So sometimes when I enter a room, my FPS will drop from 144 to 50 becomes all choppy

#

the only fix is to turn vsync on than off

#

any idea what's causing this?

frosty tiger Oct 12, 2020, 1:54 PM

#

I solved the problem by launching hades because of the anti virus and now I can not save my runs

#

i need help please

#

Exemple : is in french

📎 Hadess.JPG

raw ridge Oct 12, 2020, 2:17 PM

#

now i'm at 600 fps

#

wtf is going on lol

📎 unknown.png

shut heath Oct 12, 2020, 2:33 PM

#

my game just froze? the music is still playing, weirdly, but nothing else is possible. not escape, not f10. i dont wanna force close bc its a good run powercry

📎 unknown.png

#

as far as im aware force-quitting is like pressing Give Up so uh

#

ok i just read the techfixes so im going to try that "latest save" recovering thing

#

in case it's important for anyone: the last thing that happened is This

2020-10-12 16:30:45 [RenderThread ] rendercommands.cpp:652 INFO| Resetting RenderMesh Caches. ResetRequest: 1, BufferMaxLoad: 0.41

2020-10-12 16:30:49 [NoName ] binarysavedata.cpp:17 INFO| Writing 9 bytes

#

it didnt work, i'm back in the House :(

finite zenith Oct 12, 2020, 3:11 PM

#

I don't know if anyone is able to help but Hades doesn't let me access my saved slot anymore saying that its corrupted, is there anyway to get that information back?

#

📎 Screen_Shot_2020-10-12_at_8.09.53_AM.png

#

📎 Screen_Shot_2020-10-12_at_8.09.48_AM.png

sharp narwhal Oct 12, 2020, 3:13 PM

#

@finite zenith Your backup files may be alright; if you're on Steam you can also check your Steam cloud saves and see if they're usable
#h1-tech-fixes has steps for renaming save files until you find one that works
Steam cloud files are here (log into Steam in your browser first): https://store.steampowered.com/account/remotestorage

finite zenith Oct 12, 2020, 3:13 PM

#

Awesome, thank you so much

sharp narwhal Oct 12, 2020, 3:14 PM

#

@shut heath Sorry about that! It was likely an audio-related crash, we're working with the engineers for our audio middleware to try to stabilize that some

#

@frosty tiger Do you have only Windows Defender, or do you also have another antivirus like Malwarebytes or Norton?

frosty tiger Oct 12, 2020, 3:19 PM

#

@sharp narwhal i have just window defender

sharp narwhal Oct 12, 2020, 3:19 PM

#

Did you turn off "controlled folder access" (l'accès contrôlé aux dossiers)? https://support.microsoft.com/fr-fr/help/4046851/windows-10-allow-blocked-app-windows-security

frosty tiger Oct 12, 2020, 3:24 PM

#

here is enable and is work ty

finite zenith Oct 12, 2020, 3:26 PM

#

@sharp narwhal I found a save file that should work but I'm a little confused as to how I "look for the save ingame"

sharp narwhal Oct 12, 2020, 3:27 PM

#

Once you rename to "Profile1.sav", check the play menu in the game and the save information should be listed

#

in the first save slot

finite zenith Oct 12, 2020, 3:27 PM

#

Huh, ok, maybe I just wrote it wrong

frosty tiger Oct 12, 2020, 5:01 PM

#

Oh my. The game freezed the exact moment I beated Hades for the first time.

#

I wonna cry.

dire crypt Oct 12, 2020, 5:03 PM

#

I have an update to this bug: https://discordapp.com/channels/456889434672201729/520430049003044864/760529121893023784
I've found it only happens if I swipe away from the game window or using a screenshot that presents the preview. This does not happen if I screenshot via [Command]+[Shift]+[3]

Edit:

@dire crypt Thanks for reporting! We'll investigate.
@last kettle

sharp narwhal Oct 12, 2020, 5:06 PM

#

@frosty tiger Sorry about that! There are some steps in #h1-tech-fixes that may help you recover your progress

frosty tiger Oct 12, 2020, 5:07 PM

#

Yeah, tried already

#

Unfortunately didn't manage to recover the run

dire crypt Oct 12, 2020, 5:10 PM

#

Another macOS related bug regarding audio output and possibly bluetooth.
Steps to recreate:

Launch the game with bluetooth headphones as the primary audio output as selected in System Preferences -> Sound (in my case, Airpod Pros)
Disconnect by powering down the device or going out of range so the bluetooth connection disconnects
Reconnect the device to the system
Regardless of the system audio output setting you are no longer able to hear sound through that device unless the game is shut down and relaunched.

fleet saddle Oct 12, 2020, 6:56 PM

#

is the spawn rate for ||charon fight|| public information?

glossy nymph Oct 12, 2020, 7:08 PM

#

Hi, I purposely overwritten my save file with a new game. So all my progress is lost. I regret it now, I got 23/49 achievements. I was wondering if there is a way to restore my progress ? (I'll pay money for it if necessary) I want to reach my 49/49 achievement goal and I don't want to start all over again (via steam).

stray elm Oct 12, 2020, 7:16 PM

#

@fleet saddle || 22% in each mid-biome shop, once you've beaten the final boss at least once ||

#

@glossy nymph you can get a save from the speedrunning website, or from someone here. If you've sent in a bug report with some form of ID (discord tag, email) you may be able to ask the devs to send you the save file from that

glossy nymph Oct 12, 2020, 7:18 PM

#

@stray elm That would be great. What is the speedrunning website?

stray elm Oct 12, 2020, 7:19 PM

#

https://www.speedrun.com/hades/resources
keep in mind, all saves here are maxed out, so that may not be the best resource if you want to reach all achievements legit

speedrun.com

Speedrunning leaderboards, resources, forums, and more!

glossy nymph Oct 12, 2020, 7:20 PM

#

@stray elm thanks!

stray elm Oct 12, 2020, 7:20 PM

#

I have a save from about 136 hours in, pre-1.0 that I could send you if you'd prefer. Don't know how many achievements it would have though

#

Sure thing!

fleet saddle Oct 12, 2020, 7:26 PM

#

@stray elm that sucks. but thanks

frail saddle Oct 12, 2020, 7:27 PM

#

hello, can anyone help me with save data issues?

stray elm Oct 12, 2020, 7:27 PM

#

potentially, what's the issue @frail saddle ?

frail saddle Oct 12, 2020, 7:28 PM

#

cant save, game recommended that i should go to documents, saved games, hades and in properties and uncheck only lecture

#

i tried that but everytime i close the window and re open folder properties, only lecture is on

stray elm Oct 12, 2020, 7:29 PM

#

most likely that's due to antivirus protection--there are some fixes in #h1-tech-fixes

If the Game Won't Start or Read/Write Save Data

frail saddle Oct 12, 2020, 7:29 PM

#

I added hades to the exclusion list of my antivirus

stray elm Oct 12, 2020, 7:29 PM

#

oop

frail saddle Oct 12, 2020, 7:29 PM

#

and still

stray elm Oct 12, 2020, 7:29 PM

#

may need to restart after adding it to the list?

frail saddle Oct 12, 2020, 7:29 PM

#

ill lose all the progress'

#

?

#

just asking i dont really mind

stray elm Oct 12, 2020, 7:30 PM

#

are you currently mid-run?

frail saddle Oct 12, 2020, 7:30 PM

#

just started the game

#

i closed it

#

unchecked only lecture

#

didnt work it checks itself again everytime

#

lemme try again now that i added to the exclusion list

stray elm Oct 12, 2020, 7:31 PM

#

that should fix it, ideally

frail saddle Oct 12, 2020, 7:33 PM

#

didnt work

#

got the message again

#

that it didnt save

stray elm Oct 12, 2020, 7:34 PM

#

You may want to also check Windows Defender, if you're on a PC

frail saddle Oct 12, 2020, 7:36 PM

#

fixed it

#

i added the process to the exclusion list

#

not the file itself

#

thanks

stray elm Oct 12, 2020, 7:37 PM

#

nice! Glad you were able to get it to work ^.^

frail saddle Oct 12, 2020, 7:37 PM

#

nice game btw

#

really fun

fleet saddle Oct 12, 2020, 7:51 PM

#

(switch) just beat ||charon|| twice in a row again (both on 0 heat this time) and don't get it recognized as complete. this is definitely a reproducible problem and it's independent of heat level

neon pollen Oct 12, 2020, 7:59 PM

#

||The champions|| died while I was charging my special with the fists and Zagreus got stuck in this animation for a bit

📎 NgUPTRxcDL.gif

eager horizon Oct 12, 2020, 8:54 PM

#

📎 video0.mp4

#

I tried different resolutions nothing worked, tried fullscreen windowed.

sharp narwhal Oct 12, 2020, 8:57 PM

#

Hey @eager horizon that's likely to be due to corrupted package files. Try verifying your installation through the game's launcher (instructions are in #h1-tech-fixes ). You may need to restart to see the effects

exotic shuttle Oct 12, 2020, 9:05 PM

#

I hope I'm posting in the right channel? I found this minor issue in Asphodel on switch - if you place a crystal beam to target the column of this temple building, the textures switch out of order

📎 IMG_20201012_225540.jpg

covert knot Oct 12, 2020, 9:53 PM

#

So my game has now begun fully glitching out, making enemies disappear momentarily, my character stops animating, the shield begins appearing in the center, I have no clue what's going on

stray elm Oct 12, 2020, 9:56 PM

#

Have you verified file integrity?

#

@covert knot

covert knot Oct 12, 2020, 9:56 PM

#

How do I do that? on mac

stray elm Oct 12, 2020, 9:57 PM

#

On Steam:
· Right-click on Hades in your Steam Library
· Select 'Properties...', then select the 'Local Files' tab
· Select 'Verify Integrity of Game Files...'

On Epic Games Store:
· Locate Hades in your Library
· Click the three-dots symbol near the game title, and select 'Verify'

covert knot Oct 12, 2020, 9:59 PM

#

Okay i have now validated them

stray elm Oct 12, 2020, 10:00 PM

#

hopefully that should fix the issue ^.^ If not, drop another message here

covert knot Oct 12, 2020, 10:02 PM

#

did Not fix it, now it's even more chaotic

stray elm Oct 12, 2020, 10:04 PM

#

then my next suggestion is uninstalling and reinstalling the game. Beyond that and restarting your mac, I don't have any other ideas, sorry friendly

covert knot Oct 12, 2020, 10:07 PM

#

okay cool, thanks for the help

stray elm Oct 12, 2020, 10:08 PM

#

sure thing! Best of luck ^.^

obtuse nebula Oct 12, 2020, 10:33 PM

#

This might be a limitation, but I have a logitech controller, and the vibration function doesn't seem to want to work with the Steam version of the game. I tried to putz around with it but I could not get force feedback to work, and it seems that the xbox controller emulator seems to have fallen by the wayside, which was a former way to resolve this. Steam reads it as "generic" controller, vibration is enabled, etc. It might be a steam issue but I'm unsure

stray elm Oct 12, 2020, 10:34 PM

#

@obtuse nebula are you using Big Picture Mode?

obtuse nebula Oct 12, 2020, 10:35 PM

#

I tried with and without big picture mode

#

OK whelp, I just turned off support for all controller types and that fixed it herpa derp. The whole controller thing through Steam is a nightmare sometimes lol

stray elm Oct 12, 2020, 10:37 PM

#

glad you got it to work!

high lodge Oct 12, 2020, 10:58 PM

#

hey, do i am in the good place to report a bug that i got ?

last kettle Oct 12, 2020, 11:22 PM

#

@high lodge If you're on Windows, you can report bugs in-game with F10. Otherwise, feel free to post it here

high lodge Oct 12, 2020, 11:23 PM

#

ok thx, i've quit the game now, so i'll try to explain it here.

#

so its whith the hera bow, the B doesen't work as he should. its so weird, first time it happens to me. (with dyonisos B buff)
when i enter the room the first time it works, i load the B, shot, and boom party time ! but after that when i pikup the red things and load again nothing happen.
i see that the get unload but no domage no animation, so i load again and same.
but when i change the room that work for the first shot and that it.
i dunno if its comprehensible ahah french speaker here

feral spoke Oct 13, 2020, 1:26 AM

#

Whats b? Special? Cast?

#

Ok nvm you said you load, so is cast

stray elm Oct 13, 2020, 1:47 AM

#

Sounds like Dio cast on Hera was only working the first time per room

livid flint Oct 13, 2020, 4:19 AM

#

I've been playing on switch and the game crashed, is this the place to write it up? or another way to send the log (idk how on switch)

fleet saddle Oct 13, 2020, 4:29 AM

#

@livid flint here

livid flint Oct 13, 2020, 4:29 AM

#

cool! tyvm'

#

Made it to final fight in Elysium - suddenly game freezes and audio begins looping choppily.
No response to any inputs.
Maybe I'd been playing for too long without closing the game/switch? it'd been a while since a proper turn-off, usually leaving the switch in sleep mode.
Also, this was the first time I'd beaten ||Charon||

#

Game Crash on Switch Lite

📎 IMG_6349.MOV

#

When I rebooted it put me back on the Balcony, erased progress from that run. No biggie, I'll just get at it again, hope this helps in a way!

fleet saddle Oct 13, 2020, 4:49 AM

#

you can spoiler tag using || on both sides

#

||like this||

feral spoke Oct 13, 2020, 5:31 AM

#

Ok, I submitted the report including my Discord tag

fleet saddle Oct 13, 2020, 6:06 AM

#

(switch) @upper loom following up on earlier, i was able to complete ||"a friendly wager"|| only after beating 3 times in a row

analog widget Oct 13, 2020, 7:54 AM

#

On switch version, the reload button for Exagryph is non functioning.

stray elm Oct 13, 2020, 8:13 AM

#

@analog widget are you able to rebind it?

analog widget Oct 13, 2020, 8:13 AM

#

i.

#

i didnt try that ill try that after class

stray elm Oct 13, 2020, 8:13 AM

#

sounds good ^.^

analog widget Oct 13, 2020, 8:14 AM

#

thank you sometimes the simple solutions escape

#

me

stray elm Oct 13, 2020, 8:14 AM

#

no worries!

high lodge Oct 13, 2020, 10:12 AM

#

@feral spoke yep cast my bad

nimble glade Oct 13, 2020, 10:16 AM

#

Not sure if this is a bug? But on my last run Ares Aid mechanically still works but Zag doesn't turn into a rift visually. If it matters, I was playing with Aegis Beowulf Aspect on the Switch.

dark girder Oct 13, 2020, 2:06 PM

#

So I loaded up my game this morning and every character is gone from the house of Hades except the broker. And all my weapons have been replaced by a basic bow. If I try to interact with a weapon or start a run, it crashes and brings up the submit bug page (I submitted a bug). I attempted to reload my backup save which brought me back to the end of my last ||hades|| fight, but as soon as I went through the door and died, the house of Hades was similarly bugged

sharp narwhal Oct 13, 2020, 2:07 PM

#

@dark girder Sounds like corrupt game packages. Try verifying your installation through the game's launcher, instructions are in #h1-tech-fixes

#

@nimble glade We've seen and fixed issues like that before so it's entirely possible we missed a spot. We'll keep an eye out for it!

dark girder Oct 13, 2020, 2:11 PM

#

@sharp narwhal thanks, verification fixed it

grim sapphire Oct 13, 2020, 2:24 PM

#

Hopefully this is the right spot for this but I found that in the Boon of Aries the Slicing Shot description has some overlapping text and Blade Rift is in a different typeface.

📎 Screenshot_38.png

last kettle Oct 13, 2020, 3:48 PM

#

@grim sapphire Thanks for reporting! We're aware of this issue and are working on a solution

toxic trout Oct 13, 2020, 3:54 PM

#

turtling ahead. hee hee :>

sharp narwhal Oct 13, 2020, 3:56 PM

#

watch out the turtle has a blade,

toxic trout Oct 13, 2020, 3:59 PM

#

where did zagreus get a turtle, and why has he taped knives around the edge of his shell, and why is he skating it across the floor towards wretched at high speed,

calm mirage Oct 13, 2020, 4:38 PM

#

hi my game have crashed and my save is corrupted i tried changing the profile names but it didn't change anything can somebody pls help shadesmile

wise hatch Oct 13, 2020, 5:41 PM

#

Hello guys someone help me?

#

How do I open the door in the final boss is locked

#

sorry for my bad english

sharp narwhal Oct 13, 2020, 5:43 PM

#

@wise hatch Do you have a screenshot?

wise hatch Oct 13, 2020, 5:43 PM

#

yes wait

#

📎 unknown.png

#

I came here once and i died then came back and the door is locked

sharp narwhal Oct 13, 2020, 5:46 PM

#

Right, I received your bug report about this - I don't know what the issue is, exactly, unless your game crashed recently and corrupted your save. But you're also playing a pretty old version of the game. This is v1.36001, from probably 3 weeks ago.

#

Assuming you're using a mod of some sort to play the game in Turkish, it's also possible that could have caused a problem.

wise hatch Oct 13, 2020, 5:49 PM

#

oh, okay i think it's my fault thanks for help. HADES is the best.

sharp narwhal Oct 13, 2020, 5:50 PM

#

@calm mirage Sorry, if renaming profiles didn't help I can't suggest much else to fix it - if you have cloud saving enabled and you're on Steam, you may be able to download cloud saves from here: https://store.steampowered.com/account/remotestorage
They may still be working.

calm mirage Oct 13, 2020, 5:53 PM

#

ok i'll try this thank's for the help 👍 shadesmile

broken sigil Oct 13, 2020, 7:44 PM

#

Hey, the run I'm currently doing seems to be bugged, I can't use my cast at all. I have tried reloading the save, but that doesn't help. Whenever I use the cast it shows an animation on myself and then the cast gem thingy goes onto myself, it's really weird. Here is a screenshot:

📎 unknown.png

sharp narwhal Oct 13, 2020, 7:47 PM

#

Hey there, this looks like it's because you're using a weapon aspect that allows you to "load" your cast into an attack - this would be either Beowulf Aspect on the shield, or Hera Aspect on the bow

sterile siren Oct 13, 2020, 7:48 PM

#

with those two weapons you load the cast into yourself with the cast button, and then when you attack it also triggers your cast

broken sigil Oct 13, 2020, 7:48 PM

#

Oooh yes, I am using Beowulf Aspect for the first time, I totally missed that function. Sorry about that

sharp narwhal Oct 13, 2020, 7:48 PM

#

No problem! With Beowulf the loaded casts should allow you to do a more powerful bull rush that ends in an AoE explosion based on your cast

#

Then the bloodstones will drop and you can retrieve them

broken sigil Oct 13, 2020, 7:49 PM

#

Ah nice, I will try that out!

#

Thank you!

sharp narwhal Oct 13, 2020, 7:49 PM

#

no problem!

broken sigil Oct 13, 2020, 7:50 PM

#

Also, Hades is awesome! By far my favorite rogue like, i love it.

merry jackal Oct 13, 2020, 7:53 PM

#

Got a quick question here. I'm on switch, and I haven't seen a Dionysus boon spawn in what feels like 5+ runs. Not only that, but most of my boons seem waited towards Artemis and Demeter, Zeus and Ares seem to be way less frequent. I can't even force Dionysus to spawn because he's the only character I haven't given nectar to yet. Is this a known issue? Or is the RNG just being finnicky with me?

sharp narwhal Oct 13, 2020, 7:54 PM

#

Probably just RNG - you may be able to sway it some by avoiding boons from gods you don't want early in Tartarus, until Dionysus shows up.

merry jackal Oct 13, 2020, 7:55 PM

#

So just steer clear of boons until Dionysus spawns? Is it weighted to give you boons of gods you've already talked to that run?

sharp narwhal Oct 13, 2020, 8:07 PM

#

Yes and no, haha
It should come up for you regardless before too long; if you have Fated Authority you can also try using that on miniboss doors since they can only ever offer boons

merry jackal Oct 13, 2020, 8:11 PM

#

Ok, i'll give it a shot, thanks!

ashen wedge Oct 13, 2020, 8:29 PM

#

Switch player here. With the patches, I'm guessing Supergiant will submit larger ones since they can't update on the fly like they can with PC users? Any word on the changes they've done so far being implemented for the switch version?

sharp narwhal Oct 13, 2020, 8:30 PM

#

You're generally correct that Switch patches will be bigger and less frequent since they have to go through more of a Process than PC/Mac does. Not sure what the ETA for the next set of fixes for Switch is though

ashen wedge Oct 13, 2020, 8:31 PM

#

Ok. I figured that was the case but it's good to confirm. Thanks Ellis

olive cedar Oct 13, 2020, 9:12 PM

#

can sm1 tell is it bug or there no description after last patch

#

i can heal now with Guan Yu spear when using charged attack

📎 unknown.png

nocturne kestrel Oct 13, 2020, 9:14 PM

#

thats intended Guan Yu always healed on spin attack

sterile siren Oct 13, 2020, 9:14 PM

#

thats supposed to be the tradeoff for its health penalty

olive cedar Oct 13, 2020, 9:14 PM

#

ah

sterile siren Oct 13, 2020, 9:14 PM

#

you have a lot less max hp but can heal

tall lintel Oct 13, 2020, 9:15 PM

#

I seem to have falledn into some sort of bugged movement state where Zagreus is permanently a figure skater

#

may I post a link to the video

olive cedar Oct 13, 2020, 9:16 PM

#

like, i didn't found at first sight description on russian about this hit effect -_-

ruby copper Oct 13, 2020, 9:17 PM

#

Hi! After the last update, this character's Russian subtitles disappeared, now they are all in English.

📎 unknown.png

nocturne kestrel Oct 13, 2020, 9:17 PM

#

make note of it in #hades-localization

tall lintel Oct 13, 2020, 9:18 PM

#

https://twitter.com/squ33q/status/1316125028858036224?s=21 had to upload it to twitter because of Nintendo

SquEEK! (@Squ33q)

Zagreus Stojko #NintendoSwitch https://t.co/3iVmnUNVX7

▶ Play video

olive cedar Oct 13, 2020, 9:18 PM

#

wow

stray elm Oct 13, 2020, 9:19 PM

#

@tall lintel pressing another button should bring you out of that

#

does it not?

tall lintel Oct 13, 2020, 9:19 PM

#

I could dash out of it and return to normal, but for a glorious moment, I was perfect

#

oh yes, I just wasn't sure if it had come up before

#

(I suspect it might have but I dash and swing around often enough I wouldn't have noticed otherwise)

stray elm Oct 13, 2020, 9:20 PM

#

it's been mentioned here before, yeah, still good to report it

nocturne kestrel Oct 13, 2020, 9:29 PM

#

I forgot to send a bug report but I will if I get it again. Just making note here if anyone else encounters

Sometimes troves are massive has no game effect just visual

📎 unknown.png

undone furnace Oct 13, 2020, 9:34 PM

#

not a 'big' bug but i thought i should report it (btw small spoiler so i'll mark it - has to do with Nyx and Chaos)
I had a specific conversation with Chaos ||about telling him to try and contact Nyx|| - but in the same run i ended up giving up and as such lost progress
in the next few runs Chaos didnt mention it again but I ended up getting the continuation with Nyx that comes after it ||telling me Chaos tried to reach her||
after a couple more runs i had (as far as i can tell) the same 1st conversation with Chaos ||telling him to try and contact Nyx||
but after that Nyx and Chaos already moved to the next part ||Chaos asking whether Nyx noticed they tried to reach her and Nyx making a request to the contractor so she could reach Chaos|| and didnt repeat the 1st conversation with Nyx ||about Chaos trying to reach her||

tl:dr - i got a specific conversation with Chaos and gave up the run, however the the game both continued as if the conversation happened (continued with Nyx) and as if it didnt happen (had the same conversation again with Chaos - after talking with Nyx)

robust breach Oct 13, 2020, 9:40 PM

#

There is no real indicator where your bloodstones are once they go offscreen. They can also hide behind terrain and in impossible to reach places, severely hampering your DPS on certain builds, at least until the timer automatically collects them for you.

📎 unknown.png

stray elm Oct 13, 2020, 9:46 PM

#

@undone furnace what platform are you on?

#

@nocturne kestrel what do you mean? As in, you can't interact with the trove?

undone furnace Oct 13, 2020, 9:47 PM

#

im on pc - steam

nocturne kestrel Oct 13, 2020, 9:47 PM

#

No the trove works just fine is what im saying just huge for whatever reason

stray elm Oct 13, 2020, 9:48 PM

#

huh, it looks normally sized in the screenshot

#

@undone furnace could you submit a bug report in-game with f10 ?

nocturne kestrel Oct 13, 2020, 9:48 PM

#

Its bigger than the door what do you mean

stray elm Oct 13, 2020, 9:48 PM

#

oh

#

I see what you mean now

#

I had to open it up larger

undone furnace Oct 13, 2020, 9:48 PM

#

ok

vast scroll Oct 13, 2020, 10:07 PM

#

Anyone had their character and enemy models go more washed out and pixelated after the patch?

stray elm Oct 13, 2020, 10:09 PM

#

@vast scroll what platform?

vast scroll Oct 13, 2020, 10:09 PM

#

PC

#

Using Steam.

stray elm Oct 13, 2020, 10:09 PM

#

two things--I'd report that in-game using f10 , and I'd try verifying file integrity

vast scroll Oct 13, 2020, 10:10 PM

#

Yeah, I did a verify and updated my GPU driver to see if it fixed it, then I bug reported it.

#

Was curious to see if anyone was talking about it so I popped in to see.

stray elm Oct 13, 2020, 10:11 PM

#

whoops, huh. thank you for doing those!

I haven't seen anyone else mentioning it here, no. Do you have anything similar with other games?

dim spruce Oct 13, 2020, 10:11 PM

#

@vast scroll thanks for reporting that we will get that fixed soon

vast scroll Oct 13, 2020, 10:12 PM

#

No, I actually opened up Transistor just because I have been playing it recently, to see if it had changed, but that's looking as crisp as before.

#

When I walked into weapons room it struck me but thought I was going crazy so carried on, then I noticed that the enemies - especially the louts, had much more pixelated outlines

#

Thanks Gavin 👍

left whale Oct 13, 2020, 10:26 PM

#

@vast scroll experiencing the same problem as this player, the Lernie heads and death animation looked dramatically downsampled, like they were mapped to the wrong level of detail

dim spruce Oct 13, 2020, 10:27 PM

#

@left whale yep sorry about that, we're looking into it

left whale Oct 13, 2020, 10:27 PM

#

no worries, just wanted to make sure you folks were aware dusaHeart

indigo spire Oct 13, 2020, 10:38 PM

#

Hello, sorry for posting this again but I did not see a response last time and the issue has returned. I have been having issues with getting Hades to run. The game will launch to a black screen, hang, and then error out and crash. I am sometimes able to get it to work after running through the suggestions posted in the tech-fixes channel such as removing the Profile1.sjson file, using the command line arguments and unisntalling/reinstalling the game (which I think I have done about 4-5 times by now over the last week). When the game does work it will typically launch once or twice without issue, but eventually the same problem comes back.

#

I am on EGS, and this issue happens whether I launch through EGS or attempt to launch directly from the folder with either the x86 or x64 version.

dim spruce Oct 13, 2020, 10:40 PM

#

@indigo spire sorry to hear that we can take a look. when you get an error message is it the game's bug reporter or a Windows error message?

indigo spire Oct 13, 2020, 10:40 PM

#

Windows error.

dim spruce Oct 13, 2020, 10:41 PM

#

ok thanks, can you DM me your DxDiag following the instructions here:
https://support.microsoft.com/en-us/help/4028644/windows-open-and-run-dxdiagexe
as well as this file:
\Documents\Saved Games\Hades\Hades.log

indigo spire Oct 13, 2020, 10:41 PM

#

Can do!

#

Sent, thanks.

valid owl Oct 13, 2020, 10:52 PM

#

Last patch makes the game very blurry. Many models are now displayed at a very low resolution, and the game has become laggy sometimes. There are also problems with localization, some texts are now displayed in English in Russian versions.

weary grove Oct 13, 2020, 10:52 PM

#

I find bug. when lucifer explosion attacking and delete(blow up) Artemis Aid arrows. Or its arrows try attack lucifer Special. I dont know. But Aid dont work time to time like in video.Sry i dont use any video redactors. i give full video.
Aid be on 2:16-2:23. and arrows from aid just blow up.
https://www.dropbox.com/s/7pj0q4vynnlb21q/Lucifer bug.mp4?dl=0

Dropbox

Lucifer bug.mp4

Shared with Dropbox

stray elm Oct 13, 2020, 10:52 PM

#

@valid owl Devs are looking into it, thanks for reporting!

signal loom Oct 13, 2020, 10:55 PM

#

I’ve updated my game and now each time I try and launch my save it crashes my pc lol

stray elm Oct 13, 2020, 10:56 PM

#

@signal loom what kind of crash? Freeze, BSOD, instant shutdown, etc.?

signal loom Oct 13, 2020, 10:57 PM

#

uhhh like the blue screen with “:(“ saying pc ran into a problem and has to restart

stray elm Oct 13, 2020, 10:58 PM

#

@weary grove it looks like Artemis' Aid fired when you were standing right on top of one of the Specials, so the arrows all hit the bomb at the same time. The second time you used Artemis' Aid, you weren't directly on top of one of the Specials and it worked properly

signal loom Oct 13, 2020, 10:58 PM

#

previously when i loaded up my saves i would get a black screen and it would take a little while, but it would eventually load

stray elm Oct 13, 2020, 10:58 PM

#

@signal loom what error message does it display?

signal loom Oct 13, 2020, 10:59 PM

#

uhh something like “your pc ran into a problem and needs to restart”

stray elm Oct 13, 2020, 10:59 PM

#

no specific error code below that message?

signal loom Oct 13, 2020, 11:00 PM

#

like this

📎 image0.jpg

#

no, no specific message

weary grove Oct 13, 2020, 11:00 PM

#

@stray elm i know only one. Artemis Aid dont work with lucifer time to tome.

signal loom Oct 13, 2020, 11:00 PM

#

unless i missed it

stray elm Oct 13, 2020, 11:00 PM

#

ah, I was referring to PAGE_FAULT_IN_NONPAGED_AREA

signal loom Oct 13, 2020, 11:00 PM

#

oh that wasn’t my photo

stray elm Oct 13, 2020, 11:00 PM

#

oh lol

#

nvm then

signal loom Oct 13, 2020, 11:00 PM

#

if it does it again i’ll let you know

stray elm Oct 13, 2020, 11:00 PM

#

so yours didn't have anything like that message there?

signal loom Oct 13, 2020, 11:01 PM

#

ima try and open the game in windowed mode

stray elm Oct 13, 2020, 11:01 PM

#

good luck!

dim spruce Oct 13, 2020, 11:01 PM

#

@signal loom i'd recommend updating your graphics drivers too

signal loom Oct 13, 2020, 11:01 PM

#

will do

stray elm Oct 13, 2020, 11:02 PM

#

sounds good @weary grove , just wanted to confirm we were seeing the same thing ^.^

Were there other times that Artemis' Aid didn't work, even if you don't have them on video?

weary grove Oct 13, 2020, 11:05 PM

#

like i say before. Yes.Time to time this happens.I just be lucky to catch this on record.

signal loom Oct 13, 2020, 11:37 PM

#

well I managed to launch my save after updating drivers and playing in windowed mode, but I started a run and then gave up since I forgot to change stuff in the mirror. Load my save again, black screen and then blue screen again with “SYSTEM_SERVICE_EXCEPTION” at the bottom

#

I mainly seem to have a problem loading into the area with skelly

#

I actually haven’t verified my game cache yet so I’ll do that too

#

Weird tho cuz I’ve never had this problem before

dim spruce Oct 13, 2020, 11:46 PM

#

@signal loom yea you can Google that error and it's likely a driver or RAM issue, so makes sense that updating your driver improved it briefly at least

signal loom Oct 13, 2020, 11:56 PM

#

hmm I think verifying my game files actually fixed the issues I was having

compact spindle Oct 14, 2020, 12:09 AM

#

Lasting Consequence doesn't apply to all sorts of healing. Obviously, DD is working as intended, but are all the others? Is there a list somewhere of where it does and doesn't apply, perhaps with reasons stated?

lavish bluff Oct 14, 2020, 12:09 AM

#

am noticing a huge spike in cpu / mem usage since patch - on last launch, system went from 10% RAM usage to 95% RAM usage (32 GB ram) + some swapping, but that may have been from previous attempts that caused me to kill browser and previous sessions. Was working fine this morning, before updates.

I'll acknowledge that my use case may be low priority, since I'm on linux/steam via proton/wine.

stray elm Oct 14, 2020, 12:12 AM

#

@compact spindle I'd ask in #h1-builds-and-combat

compact spindle Oct 14, 2020, 12:13 AM

#

I did. No one knows which or why.

#

Well, maybe someone knows them all, but they're just not around right now.

placid pulsar Oct 14, 2020, 12:15 AM

#

I have a question to ask. I'm getting a problem where background/wall/pot textures aren't loading in specifically the temple of styx

dim spruce Oct 14, 2020, 12:16 AM

#

@placid pulsar try verifying your game files, you can find instructions for in #h1-tech-fixes

compact spindle Oct 14, 2020, 12:17 AM

#

Also, I'm not the only one who's incurred fishing bugs. Is any investigation into this being done?

scarlet axle Oct 14, 2020, 12:19 AM

#

this is not gameplay breaking but a lot of the visuals are weirdly blurry since patch?

📎 unknown.png

placid pulsar Oct 14, 2020, 12:19 AM

#

@dim spruce Thank you 🙂 That fixed it

dim spruce Oct 14, 2020, 12:20 AM

#

@scarlet axle yes apologies for that, we hope to have it fixed soon

scarlet axle Oct 14, 2020, 12:22 AM

#

so it's not just me

#

good luck and hope you can get it fixed without too much trouble

compact spindle Oct 14, 2020, 12:27 AM

#

Is it intended that you can stand right next to ||Hades|| during the laser attacks and not take damage?

#

Spoiler tags, Pizza.

tranquil pollen Oct 14, 2020, 12:35 AM

#

(sorry for double-posting this in #h1-discussion)
Is it a known bug to not be able to unlock weapon aspects; use Call; or get the Fists and Rail? This is on my 18th run, have hearts with nearly everyone, used all dialogue options; Skelly even showed me how to do all three and I got to use Call for one run.

compact spindle Oct 14, 2020, 12:37 AM

#

Unlocking weapons requires keys, aspects require titan blood, and calls are regular boons, so when a run is over, your call button doesn't do anything until your next run in which you get such a boon.

tranquil pollen Oct 14, 2020, 12:38 AM

#

I'm aware, but I don't even have the option. The last two weapons aren't there, and I don't even see where to upgrade weapons with the Titan Blood I have

#

I don't even have the heat bar underneath the regular bar after picking up boons

dim spruce Oct 14, 2020, 12:53 AM

#

@scarlet axle @valid owl @left whale @vast scroll we've released a hotfix that should address the blurry models you were seeing if you'd like to update your game client to verify. should see v1.36401 in-game

cloud nova Oct 14, 2020, 1:30 AM

#

Really minor visual bug, but I wanted to share it; the description text for upgrading Brilliant Riposte displayed in a different font from everything else

📎 Screenshot_1.png

dim spruce Oct 14, 2020, 1:30 AM

#

@cloud nova thanks for letting us know, we're looking into it!

left whale Oct 14, 2020, 1:32 AM

#

looks nice and crisp to me now, thanks for the prompt fix!

stoic hound Oct 14, 2020, 2:34 AM

#

Minor visual bug also... When I use the stacked up special of the fists (Aspect of Demeter) , a green zone appears around Zag. Thought I'd let you guys know ! 🙂 It does not happen in the skelly room. Only after the run starts.

📎 20201013214010_1.jpg

left turret Oct 14, 2020, 3:20 AM

#

Killing Freeze Discrepancy

📎 unknown.png

#

Is this intended? The Epic version of Killing Freeze boon does the same amount of damage as the common version (20 every 0.5 sec vs. 40 every 1 sec)

#

These were from two separate runs just prior to today's patch, but I didn't see this being addressed in today's patch either.

upper loom Oct 14, 2020, 3:37 AM

#

@left turret we'll look into it! in the future, feel free to send a report with F10 while in-game!

left turret Oct 14, 2020, 3:41 AM

#

@upper loom thank you! i only noticed this well after the fact, but will F10 in the future.

fickle sphinx Oct 14, 2020, 3:59 AM

#

Hey, seems like ive been having crashes and other weird issues.

#

I think its post this update, because before the update I have been running fine.

#

crashing whenever im just hitting things or being hit by things

upper loom Oct 14, 2020, 4:01 AM

#

@fickle sphinx Have you tried verifying your game files?

fickle sphinx Oct 14, 2020, 4:01 AM

#

I'll try that

#

I should really do the obvious solutions first 😉

#

I'll tell you if that doesnt solve the issue/all files verified

#

Looks like 1 file failed but thats all a house needs to crumble

#

I'll tell u if it runs

#

🙂

lucid pier Oct 14, 2020, 6:16 AM

#

idk if it was intentional or not, but this is the only boon I've come by thus far that did not open an extended window (bonus description?) when hovering over it; all other boons I've come across have (i.e. the bottom boon brings up a "Dash" window, the top boon brings up a "Cast" window)

📎 unknown.png

past matrix Oct 14, 2020, 6:26 AM

#

probably because there is no bold text here, it's a pretty straightforward description

shy pendant Oct 14, 2020, 7:08 AM

#

Hi my game is crashing on launch now, I dont know what to do to fix it

#

I've verified my files, updated drivers, unplugged my 2nd monitor

#

I cant get it to launch without crashing

hasty plover Oct 14, 2020, 7:43 AM

#

Hello @shy pendant. Sorry about that. Could you Dm me your log file. You can find it here
Documents/Saved Games/Hades/Hades.log

lucid pier Oct 14, 2020, 7:53 AM

#

Thanks for the explanation, Sonic! That makes sense

mortal lintel Oct 14, 2020, 8:05 AM

#

heyya i was having some trouble saving my progress I've tried to turn the "Saved Games" read only selection off but it always reverts back to being on 😦

vast scroll Oct 14, 2020, 8:30 AM

#

My models look good again, thank you for the hotifx

shell plaza Oct 14, 2020, 8:35 AM

#

Hello I'm new here, I'm playing the EGS version of Hades and I'm running into a controller issue, for some reason the game doesn't like my ps4 controller and I'm sure that is not a problem on the steam version. Is there anything I can do about that? The FAQ only meantions the other versions.

paper yoke Oct 14, 2020, 9:08 AM

#

is anyone still active

#

was wondering if there was a way to control movement speed with WASD

#

like walking and running speed

stray elm Oct 14, 2020, 9:41 AM

#

@paper yoke not that I know of

#

@shell plaza there are some things in #h1-tech-fixes , have you checked that?

shell plaza Oct 14, 2020, 9:44 AM

#

Yeah I've tried that out but no luck unfortunately

foggy hemlock Oct 14, 2020, 9:55 AM

#

Hello. Is there a cross-buy between switch and PC? I bought it on switch and would like to play on my PC when i don't have my switch with me without paying twice

dawn lava Oct 14, 2020, 11:33 AM

#

📎 unknown.png

#

The Woodland Sprite (100 Nectar) Theme isn't showing up in my Hell mode playthrough

📎 unknown.png

#

A mate & I have been having this issue since themes released and sometimes it shows up after a run briefly but then promptly disappears the next, quite odd.

#

Can't say for certain if it's only Hell mode that has this issue or not

#

just made a bug report about this issue f10

dense cliff Oct 14, 2020, 12:28 PM

#

Hello,

pretty new here, and not sure if already asked
I've played the game a bit, and just got details from a friends that I got a bug on the mirror

It seems I got all upgrade, but my friend told me I'm supposed to be able to switch
Is there something I'm missing to be able to do it?

📎 unknown.png

lavish bluff Oct 14, 2020, 1:09 PM

#

am noticing a huge spike in cpu / mem usage since patch - on last launch, system went from 10% RAM usage to 95% RAM usage (32 GB ram) + some swapping, but that may have been from previous attempts that caused me to kill browser and previous sessions. Was working fine this morning, before updates.

I'll acknowledge that my use case may be low priority, since I'm on linux/steam via proton/wine.

Just some more info - It's specifically triggered by alt-tabbing.

ripe grail Oct 14, 2020, 1:23 PM

#

@dense cliff a convo with nyx will allow you to switch talents, keep talking to her

dense cliff Oct 14, 2020, 1:43 PM

#

@ripe grail Thanks, but... I mean, you sure that's "after" some discussions?
Like, I'm pretty "far" in the game (I think) ||already got mother back||

sharp narwhal Oct 14, 2020, 1:44 PM

#

You can't get locked out of the Mirror conversation, but it can get pushed back behind more relevant story events

#

Especially if you've been making a lot of progress recently

#

You could try dying in Tartarus a couple times to see if that pushes it to the top of the queue

dense cliff Oct 14, 2020, 1:49 PM

#

Hum, okay, i'll give a shot about it tonight so
Thank you for the advice

unborn fox Oct 14, 2020, 2:27 PM

#

Is anyone else having issues getting Steam to update the game? Restarted my laptop, and the download is stuck at 557.4 mb out of 602.8

weary grove Oct 14, 2020, 2:28 PM

#

after patch crit cance do not work with hangover damage at all. I play it alote and have a builds with this befor. and now Dio hangover do not work with crits. mark dont work for this,Splitting Headache dont work for this and Pressure Points too. And nothing about changing this mechanic in patch notes. Some thing going wrong. or i just miss this in patch notes?

dreamy monolith Oct 14, 2020, 2:29 PM

#

For some reason I can’t seem to talk to certain characters , for example if Hypnos is having a chat with Thanatos I can’t talk to him but I also can’t give him nectar bottles (I have like 3 hearts with him already)

sharp narwhal Oct 14, 2020, 2:36 PM

#

@unborn fox You could try clearing Steam's download cache and trying again: https://support.steampowered.com/kb_article.php?ref=3134-TIAL-4638

Clear download cache - How To's - Knowledge Base - Steam Support

Article "Clear download cache"

#

@weary grove Report that in-game with F10 if you're on Windows, please! We'll take a look

#

@dreamy monolith You can't gift characters who are in conversations with other characters

weary grove Oct 14, 2020, 2:37 PM

#

@weary grove Report that in-game with F10 if you're on Windows, please! We'll take a look
@sharp narwhal Roger that.

unborn fox Oct 14, 2020, 2:37 PM

#

@sharp narwhal Will do, thank you!

dreamy monolith Oct 14, 2020, 3:15 PM

#

@sharp narwhal thanks for the tip! But I also can’t give him bottles after he’s done talking :/ I’ll try it again today and see if anything’s changed, maybe that just happens when two characters talk to each other

sharp narwhal Oct 14, 2020, 3:16 PM

#

Yeah, sorry, to be clear - if a character is in a partner conversation, the partner conversation counts as the one time you can talk to that character during that run, and you also won't be able to gift during that run either

#

If you go on another run and die and come back and the character isn't in a partner conversation the next time, though, you should be able to talk and gift

dreamy monolith Oct 14, 2020, 3:17 PM

#

Ah I see thanks a lot! ^^

crisp glen Oct 14, 2020, 3:57 PM

#

Profile1_Temp.sav is sometimes smaller than Profile1.sav, even though the Temp.sav has a newer modification time. Is it enough to backup the latest ".sav" file regardless of its size?

#

(not the ".v.sav" as those are only 1 KB)

sharp narwhal Oct 14, 2020, 3:59 PM

#

Profile1_Temp.sav is used for storing progress from your current run, and nothing else, which is why it's smaller. Profile1.sav holds your overall progress, so yes, that's your main save file if you wanted to back up only one file out of all of them

crisp glen Oct 14, 2020, 4:00 PM

#

Oh thank you. Is it okay to backup both ?

sharp narwhal Oct 14, 2020, 4:00 PM

#

Should be

crisp glen Oct 14, 2020, 4:00 PM

#

Okay, good to know !

floral aurora Oct 14, 2020, 4:16 PM

#

Hi, I'm new here and playing via Switch, I've been experiencing random "teleporting" around the map and some issues with dash where I'll be facing one direction attacking something and go to dash a different direction and continue to dash the way Im facing. Was wondering if this was a known issue or some sort of joycon drift.

lost spindle Oct 14, 2020, 4:22 PM

#

perhaps a dumb question on my part lol but has the new patch been released for the switch yet? (also my apologies if this isn't the right channel!!) mine is still on v. 1.0.36054 and it says im up to date in terms of updates despite the new patch coming out yesterday iirc

sharp narwhal Oct 14, 2020, 4:26 PM

#

@lost spindle No, Switch patches release at a different cadence than PC/Mac patches because there's an additional process they have to go through.

lost spindle Oct 14, 2020, 4:27 PM

#

i see!!! thank you!! 😊

hushed bronze Oct 14, 2020, 4:29 PM

#

Thx for info 🙂

#

once cross save functionality will be implemented i guess PC / MAC patches will need to wait untill switch ones gets approved by nintendo

quartz lichen Oct 14, 2020, 4:45 PM

#

@sharp narwhal is there a known fix for the windows 8 "performing first time setup" issue?

sharp narwhal Oct 14, 2020, 4:46 PM

#

I don't know of that specific issue for Windows 8; usually when Steam gets stuck in first time setup it's because it's getting confused with redistributables or other required packages that are either only partially installed or missing but Steam is failing to install them

quartz lichen Oct 14, 2020, 4:46 PM

#

you were talking about it with someone a few days ago

sharp narwhal Oct 14, 2020, 4:46 PM

#

You mean the missing dll?

quartz lichen Oct 14, 2020, 4:47 PM

#

ya that issue

sharp narwhal Oct 14, 2020, 4:47 PM

#

https://steamcommunity.com/app/1145360/discussions/1/2944747978668265902/

Won't open :: Hades Technical Support

When I press play on steam it simply doesn't open, at all. I've tried verifying integrity of game files multiple times and restarting my pc but it just refuses to open.

quartz lichen Oct 14, 2020, 4:51 PM

#

got it

#

thank you!

quartz lichen Oct 14, 2020, 5:47 PM

#

Is it a known issue that the game will lag against giant gorgon head?

sharp narwhal Oct 14, 2020, 5:57 PM

#

Yes, sorry - we're still investigating that

fleet saddle Oct 14, 2020, 6:00 PM

#

is ||fate's anvil|| a guaranteed spawn under certain conditions? or just rng? (i think it can only spawn in ||charon's shop in styx||)

feral spoke Oct 14, 2020, 6:11 PM

#

It can only spawn there yes

fleet saddle Oct 14, 2020, 6:12 PM

#

thanks. i assume its just bad rng then and not bugged

feral spoke Oct 14, 2020, 6:12 PM

#

Afaik theres no requirement for it to show is just rng

#

Although it seems more common if you have 2 hammers

#

Might be wrong

fleet saddle Oct 14, 2020, 6:12 PM

#

i'll try that. thanks

feral spoke Oct 14, 2020, 6:13 PM

#

Before 1.0 it was almost guaranteed, after 1.0 ive noticed getting a 3rd hermes instead is more common, at least from what I've seen

quartz lichen Oct 14, 2020, 6:13 PM

#

@sharp narwhal is there any known fixes for the issue?

sharp narwhal Oct 14, 2020, 6:15 PM

#

No, sorry, we're just gathering information and looking into it on our side - there are some launch commands in #h1-tech-fixes targeted at performance that may help in general, but can't say for sure

feral spoke Oct 14, 2020, 6:32 PM

#

Not really a bug but it caught my attention, is pom blossom only upgrading a single boon over and over intented, instead of "random ones" like a normal pom slice?

last kettle Oct 14, 2020, 6:33 PM

#

@feral spoke Pom Blossom should be upgrading boons at random. Please report that in-game with F10 if you're on Windows

trail forum Oct 14, 2020, 6:34 PM

#

@feral spoke are you sue its consistent, randomness still means you can land 10 times on the same thing

feral spoke Oct 14, 2020, 6:37 PM

#

Yes, but 10 times in every single run

#

When you sense a pattern, thats where the problem is

#

You cant really figure a pattern in rng

#

Thats why is random

#

It seems consistent for me

#

Like in one run it will always upgrade my cast

#

Then in the next run it will always upgrade peer pressure

#

And so on

#

Like it picks a boon, and thats the only one that gets upgraded

old sage Oct 14, 2020, 6:41 PM

#

is the update available on the switch?

rain cradle Oct 14, 2020, 6:44 PM

#

hey, No. As always with console patches, they must be validated by Nintendo/Sony/MS. So it always takes more time.

rustic furnace Oct 14, 2020, 6:45 PM

#

will there be a seperate announcement when the update is avaliable on switch

#

ive just been randomlly checking if i can update every few days

#

obviously if not its fine and understandable lol

brisk socket Oct 14, 2020, 7:14 PM

#

just encountered a bug where after entering the boon select screen, the game freezes with audio still playing, then screen goes black after a few seconds. how to fix????? on PC btw

ancient willow Oct 14, 2020, 7:20 PM

#

So since the update yesterday, after a room or two the sound goes out, usually with the most recent text box Zag said locked on the screen, then after a few seconds the game crashes and becomes unresponsive, ive tried dying and loading a new seed with new weapons as well as driver updates so far and no change.

stray elm Oct 14, 2020, 7:21 PM

#

@brisk socket check in #h1-tech-fixes

brisk socket Oct 14, 2020, 7:21 PM

#

already did. nothing matches my problem

stray elm Oct 14, 2020, 7:22 PM

#

did it just happen the one time or has it happened multiple times?

brisk socket Oct 14, 2020, 7:23 PM

#

just happened now. never happened before. have like 160 hours in game without encountering this at all

stray elm Oct 14, 2020, 7:24 PM

#

alright. then I'd send in a bug report with f10 , and drop another message here if it keeps happening--some crashes are just one-offs.

If you lost your progress into that run, there're instructions at the end of #h1-tech-fixes to recover your run progress

brisk socket Oct 14, 2020, 7:24 PM

#

cannot send in bug report with f10. no controls work

stray elm Oct 14, 2020, 7:24 PM

#

@ancient willow I'd suggest Verifying File Integrity, and potentially reinstalling

#

@brisk socket there isn't a way I know of to fix it without manually restarting the game, so you'll need to do that

brisk socket Oct 14, 2020, 7:25 PM

#

understandable

stray elm Oct 14, 2020, 7:25 PM

#

so f10 when you get back in--hopefully it's just a one-off crash ^.^

brisk socket Oct 14, 2020, 7:26 PM

#

cant close out the game

stray elm Oct 14, 2020, 7:26 PM

#

you'll need to manually close it, with alt+f4 or the Task Manager

brisk socket Oct 14, 2020, 7:26 PM

#

nvm got it

ancient willow Oct 14, 2020, 7:26 PM

#

Okay, ill try that, will my saved data be fine if i reinstall or do i need to make a backup save?

stray elm Oct 14, 2020, 7:26 PM

#

It'll still be there. Saves are stored in your documents folder, not anything directly tied to the game

ancient willow Oct 14, 2020, 7:26 PM

#

Okay cool thanks a bunch!

stray elm Oct 14, 2020, 7:26 PM

#

sure thing!

ancient willow Oct 14, 2020, 7:35 PM

#

It said two files failed to validate and would be acquired. Is there something I need to do now or will is it already patched up?

brisk socket Oct 14, 2020, 7:35 PM

#

turns out to just have been temporary crash. perfectly fine and fixed now

stray elm Oct 14, 2020, 7:37 PM

#

It should do it automatically @ancient willow

ancient willow Oct 14, 2020, 7:41 PM

#

Seems to have fixed it! Awesome!

stray elm Oct 14, 2020, 8:03 PM

#

sweet!

solemn swift Oct 14, 2020, 8:24 PM

#

@ any supergiant staff, i've noticed a problem i am hoping is a glitch, which is that any "teleporting" foe escapes a status effect when it does so. the Wretched Sneak, any minibosses with the middle management pact active, the Tiny Vermin, and the final boss all lose any status curses when they teleport (or in the final boss' case, go invisible).

stray elm Oct 14, 2020, 8:25 PM

#

@solemn swift that's intended, actually ^.^"

#

at least as far as I'm aware

solemn swift Oct 14, 2020, 8:26 PM

#

son of a gun....

daring sandal Oct 14, 2020, 8:36 PM

#

Hey guys, i've encountered bug with ||Dusa not visiting Zag in his room, i have a full affiliation with her, hifted her 4 ambrosia as well, but for some reason after almost 30 runs i've never triggered this event. ||I found an old bug report on this but without any solution, what can i do to fix it?

gentle stag Oct 14, 2020, 8:49 PM

#

Hi guys, I have found a visual bug here

📎 unknown.png

#

sorry to bother you

sharp narwhal Oct 14, 2020, 8:53 PM

#

@daring sandal Due to conflicts with other events, Dusa's event is set up such that ||it won't occur unless Thanatos and Megaera are both present in the house||

#

I think @midnight vortex adjusted that Talos Aspect string a while back

daring sandal Oct 14, 2020, 8:55 PM

#

@daring sandal Due to conflicts with other events, Dusa's event is set up such that ||it won't occur unless Thanatos and Megaera are both present in the house||
@sharp narwhal Sure, thanks, will w8 a bit more then

midnight vortex Oct 14, 2020, 9:05 PM

#

Yeah that string should be fine now

sharp narwhal Oct 14, 2020, 9:06 PM

#

@feral spoke Hi there, you submitted an F10 about Aphrodite's heart bar not unlocking. I looked into it today and, although I'm not quite sure why this is the case, ||if the Pact option Approval Process is turned on, the initial conversation for the convo chain that leads to Aphrodite's heart unlock won't play||. So if you've been using that in your Heat runs a lot, that would explain why the conversation hasn't come up for you.

tender quarry Oct 14, 2020, 9:06 PM

#

Pressing F10 to inform of a bug (not getting Cerberus achievement for "Pet Cerberus 10 times") and F10 just crashes my game, no window pops up or anything I just get a black screen and frozen game indefinitely. Also not being able to get the achievement I suppose bc I already pet the boy many times as I bought the game in EA, but it's a bit annoying to have to make a new file and pet him there just to get the achievement, should probably try to patch it or smth (btw I stood up in front of Cerb and pet it for like 20 times in a row and it didn't even pop there).

sharp narwhal Oct 14, 2020, 9:07 PM

#

Actually on looking at it again I'm pretty sure that's in place because of the content of the conversation, haha. Ok it makes sense now.

feral spoke Oct 14, 2020, 9:07 PM

#

Ohhhhh interesting, so it is something that has to be fixed, although I will try without it, thanks for the follow up

sharp narwhal Oct 14, 2020, 9:08 PM

#

@tender quarry You need to leave the main hall of the house after petting Cerberus to trigger the achievement

#

Also, try using Alt+Tab to look around for the F10 window - it sometimes opens up underneath the main game screen

stray elm Oct 14, 2020, 9:08 PM

#

@tender quarry for f10 crashing, are you able to alt+tab? The bug report window might've popped up behind the game

#

oop, Ellis beat me to it xD

tender quarry Oct 14, 2020, 9:12 PM

#

I tried but didn't see anything, I'll try the leave the hall thingy with Cerberus after my next run thenç

#

thank you guys!

#

yay got it, np then

old sage Oct 14, 2020, 9:24 PM

#

Any more updates on cross saves?

stray elm Oct 14, 2020, 9:24 PM

#

@old sage anything specific you're curious about?

old sage Oct 14, 2020, 9:31 PM

#

If it will work with a switch save

#

Like transferring it to pc or only pc to switch @stray elm

stray elm Oct 14, 2020, 9:32 PM

#

Doesn't look like there's anything new about cross-saves in #announcements , sorry

fleet saddle Oct 14, 2020, 9:35 PM

#

(switch) nothing major, but when fishing, sometimes zag will face one way and throw the bait the other way. is this a known problem?

radiant bobcat Oct 14, 2020, 9:57 PM

#

Hey! I've been playing Hades on the same computer as my girlfriend which also plays within Family Sharing, we use different windows accounts and steam accounts, and we noticed that our save files conflicted somehow, whenever we play we receive a message from Steam saying that our savefiles are outdated and saying to download from cloud or upload whatever option chosen someone lose the savegame :'(, i've seen other player with the same issue here and also on reddit.

frosty tiger Oct 14, 2020, 9:58 PM

#

I’ve done 40 escape attempts and still haven’t found Thanatos. (Switch)

stray elm Oct 14, 2020, 9:59 PM

#

@radiant bobcat my best guess is that your documents folders are overlapping somehow, not sure how to fix that though, sorry

#

@frosty tiger that's quite possible, it's RNG for him to appear

#

how far do you usually get?

frosty tiger Oct 14, 2020, 9:59 PM

#

If your asking if I have gotten to the third part of the underworld then yes.

devout moss Oct 14, 2020, 10:01 PM

#

I don't know if it's a known issue, but there is something fishy happening with rng in this game
The problem is inconsistent, but pretty obvious when it happens.
Specifically I noticed 2 similar issues:

Poms in Styx: sometimes you get instances where Persephone's keepsake levels the same boon too many times in a row to be random. And the poms you buy from Charon all have the same choice of 3 options.
In last boss fight with EM4 he summons the same miniboss all 3 times - happens too often to be just random (on the order of magnitude too often)

stray elm Oct 14, 2020, 10:02 PM

#

How recently did you first get to that area? @frosty tiger

frosty tiger Oct 14, 2020, 10:02 PM

#

I think at like 30.

stray elm Oct 14, 2020, 10:03 PM

#

so it's only been ~10 runs--that's not unreasonable for him not to have shown up yet. If it gets much longer that might be a bug

frosty tiger Oct 14, 2020, 10:04 PM

#

Alright, I heard someone say they got him in their first few escape attempts so I was very concerned.

stray elm Oct 14, 2020, 10:04 PM

#

that's also possible, like with many things it's a lot of RNG

feral spoke Oct 14, 2020, 10:04 PM

#

Maybe they got to elysium in their first few attempts

#

But yeah just give him some more tries

#

If not then f10

#

Wait you cant f10 on switch

#

bouldy

#

I guess here

stray elm Oct 14, 2020, 10:05 PM

#

yup

feral spoke Oct 14, 2020, 10:05 PM

#

Just got a not recycled line from aphro

#

That is progress

plush latch Oct 14, 2020, 11:58 PM

#

Minor visual bug i noticed while playing with Aegis - Aspect of Zeus, with Zeus special boon. I hit a foe and the sparking visual cue occured, but after the foe died and the shield kept moving, the animation continued to happen in the now blank space and only stopped when i called the shield back

#

This is on switch

tranquil citrus Oct 15, 2020, 12:08 AM

#

Question regarding the save file for the game, is it saved locally or is it cloud saved? (Steam version)

If saved locally is there a way to export the save file to move it to a second PC?

dim spruce Oct 15, 2020, 12:12 AM

#

@tranquil citrus the save files are both in the Steam cloud and also found locally at:
\Documents\Saved Games\Hades

wraith bear Oct 15, 2020, 1:11 AM

#

Hi! Will the recent patch updates come to the Switch as well?

dim spruce Oct 15, 2020, 1:17 AM

#

@wraith bear yes absolutely, it will just take a bit longer to get them over, thanks for your patience!

wraith bear Oct 15, 2020, 1:20 AM

#

@dim spruce thank you so much! I’ve been playing Hades endlessly on the Switch since the release and I absolutely love it. 🙂

feral spoke Oct 15, 2020, 2:36 AM

#

@sharp narwhal THAT DID IT YES! seems like approval process was blocking her lines for some reason, shes unlocked now, thank you!

rain rose Oct 15, 2020, 3:39 AM

#

@sharp narwhal

#

For the prophecy of beating EM theseus and then talking to poseidon, does that have to occur in the same run

#

because ive beaten em theseus twice now and have talked to poseidon twice but havent gotten the prophecy

sharp narwhal Oct 15, 2020, 3:41 AM

#

You need to talk to Poseidon ||the run after beating EM Theseus||; you may need to beat EM Theseus multiple times for it to line up.

rain rose Oct 15, 2020, 3:41 AM

#

Ok thanks

dark leaf Oct 15, 2020, 4:02 AM

#

Hey I'm having an issue with reading data

feral spoke Oct 15, 2020, 4:51 AM

#

uh

lofty jetty Oct 15, 2020, 5:43 AM

#

Bug I've noticed when I play a save with max completion (my speedrunning file) Every single room after i've picked up the room reward the game hitches right as the doors swap from empty to revealing their reward options. It's driving me nuts.

stray elm Oct 15, 2020, 5:45 AM

#

@dark leaf what's the issue?

#

@lofty jetty there are some fixes for hitching in #h1-tech-fixes , have you checked there?

lofty jetty Oct 15, 2020, 5:50 AM

#

@stray elm Yeah, went through all of that so I came here seeing if anyone has experienced the issue. My other save files never have a problem. Just my max ones

dim spruce Oct 15, 2020, 5:51 AM

#

@lofty jetty that hitch is from the auto-save that occurs there, you can see the save indicator in the upper right corner. a bigger save file takes longer to save

lofty jetty Oct 15, 2020, 5:55 AM

#

So odd, only difference between my main files seems to be meta progression currencies. Unlocks all match. but that makes sense I guess. @dim spruce

dark bay Oct 15, 2020, 6:00 AM

#

could anyone help me with something

#

the game wont start

dim spruce Oct 15, 2020, 6:05 AM

#

@dark bay there are a number of options in #h1-tech-fixes you can try

dark bay Oct 15, 2020, 6:06 AM

#

I tried to do them it doesn't let me open the game

dim spruce Oct 15, 2020, 6:08 AM

#

Ok sorry about that, can you email your log and DxDiag to support@supergiantgames.com and we can take a closer look

dark bay Oct 15, 2020, 6:14 AM

#

Yeah where do I find that? Sorry

dim spruce Oct 15, 2020, 6:15 AM

#

There are instructions in #h1-tech-fixes

dark bay Oct 15, 2020, 6:21 AM

#

thank you

dark leaf Oct 15, 2020, 6:22 AM

#

@stray elm can't access save file won't save but worked earlier in the day and I didn't change any settings on pc or firewall stuff

stray elm Oct 15, 2020, 6:23 AM

#

it's possible a setting may have changed with the update that came out earlier--I'd double-check your antivirus settings

dark bay Oct 15, 2020, 6:24 AM

#

@dim spruce i just need the DxDiag right?

dark leaf Oct 15, 2020, 6:24 AM

#

I did all that says its allowed still there was list of steps and I did all that still doing it

stray elm Oct 15, 2020, 6:25 AM

#

when you look at the file properties, does it have "read-only" checked?

#

(just making sure, to be clear on it)

dim spruce Oct 15, 2020, 6:28 AM

#

@dark bay please also include the Hades.log file. It’s location is also listed in the top section of #h1-tech-fixes

dark bay Oct 15, 2020, 6:33 AM

#

Thx

compact spindle Oct 15, 2020, 7:02 AM

#

Minor bug: When giving the third nectar to ||Hades|| and immediately opening the codex, I was referred to Cerberus.

proper shore Oct 15, 2020, 7:41 AM

#

https://i.imgur.com/Ofmae7S.jpg
https://i.imgur.com/9QjnPXa.jpeg
Maxed out Hermes, don't have his bond forged

Imgur

stray elm Oct 15, 2020, 7:48 AM

#

@proper shore you may need to have one last conversation with him?

proper shore Oct 15, 2020, 7:51 AM

#

Talked to him a billion times after that so I don't think that is the case

stray elm Oct 15, 2020, 7:53 AM

#

aight, dang. If you're on PC, I'd report that in-game with f10

proper shore Oct 15, 2020, 7:58 AM

#

yee, I did that, just wanted to explore more avenues I guess
would be very annoying if I was unable to get all the bonds

stray elm Oct 15, 2020, 8:00 AM

#

if you put any contact info on the report, devs could potentially reach out to you, esp. if you're just missing something ^.^

strong violet Oct 15, 2020, 8:03 AM

#

Ran with Aspect of Zeus shield earlier and kept losing my ability to do the regular 3-hit attack combo with it. Instead, Zag would just sit there repeating the first hit instead of comboing. Charge attack worked fine and I tried different input devices with no change. Reproduced it in the weapon room, and other weapons were fine while shield still couldn’t combo, even after switching off and back.

stray elm Oct 15, 2020, 8:07 AM

#

@strong violet the Shield doesn't have a 3-hit attack combo

strong violet Oct 15, 2020, 8:13 AM

#

My mistake on that part then. Something still felt off -The animation changed and it didn’t seem to be knocking back.

#

I’ll see if I can reproduce it again later or if I’m just nuts.

stray elm Oct 15, 2020, 8:13 AM

#

no worries ^.^ and sounds good!

strong violet Oct 15, 2020, 8:14 AM

#

The attack animation kind of looked like the shield throw animation without the shield actually being thrown.

stray elm Oct 15, 2020, 8:14 AM

#

huh. maybe try and get a video if you can reproduce it?

low yoke Oct 15, 2020, 8:52 AM

#

does the f10 bug report thing work on mac?

#

im pressing it and even after pressing alt tab nothing comes up

stray elm Oct 15, 2020, 8:53 AM

#

I don't believe so

low yoke Oct 15, 2020, 8:53 AM

#

should i just put my issue here?

stray elm Oct 15, 2020, 8:53 AM

#

sure ^.^

low yoke Oct 15, 2020, 8:57 AM

#

nevermind, i have no idea how i fixed it but it just magically ✨ worked ✨

stray elm Oct 15, 2020, 8:57 AM

#

:D

low yoke Oct 15, 2020, 8:57 AM

#

the main thing i came to the discord for was this:

#

i have no idea what this is going to give me

📎 Screenshot_2020-10-15_at_4.58.04_PM.png

stray elm Oct 15, 2020, 8:58 AM

#

huh

low yoke Oct 15, 2020, 8:58 AM

#

ive never seen this happen before and im not sure how to fix it

stray elm Oct 15, 2020, 8:58 AM

#

I'm assuming you've tried moving around to see if it's just a layering glitch?

low yoke Oct 15, 2020, 8:59 AM

#

ive travelled around the whole map, changed to different displays etc, nothing changed

#

ive not the slightest idea how this happened because everything has been working fine before

stray elm Oct 15, 2020, 9:01 AM

#

aight. Not sure if there's a "fix" for it, other than continuing to play--if it happens again, then it'll be something to look in to

#

it's either a centaur heart, pom, boon, or hammer, I can tell you that much :3

low yoke Oct 15, 2020, 9:01 AM

#

thanks lol

#

ill go into it and see what it turns out to be - if someone else has the same problem and its the same reward maybe theres an issue there

stray elm Oct 15, 2020, 9:02 AM

#

sounds good!

low yoke Oct 15, 2020, 9:02 AM

#

thanks a lot :)

stray elm Oct 15, 2020, 9:02 AM

#

sure thing friendly

low yoke Oct 15, 2020, 9:03 AM

#

turns out its a zeus boon

#

it has happened again :(

📎 Screenshot_2020-10-15_at_5.10.43_PM.png

#

honestly it might just be my computer not loading the graphics right

#

because some stuff has been loading very weirdly (eg. portraits not showing up when i get boons, fountains and wells not existing when i go up the stairs to the next dungeon)

#

another zeus boon

#

very confusing

stray elm Oct 15, 2020, 9:24 AM

#

@low yoke you probably should verify file integrity (instructions in #h1-tech-fixes )

wheat arrow Oct 15, 2020, 10:18 AM

#

Is it possible that the update is still not available for switch?

#

I'm still at 1.0.36054

crude acorn Oct 15, 2020, 12:22 PM

#

@wheat arrow that is the latest version on the Switch

wheat arrow Oct 15, 2020, 1:13 PM

#

Oh I see. I guess the Oct. 13 patch notes isn't available on switch yet? Since it says I must have v1.0.36401

@crude acorn

📎 Screenshot_2020-10-15-21-11-07-359_com.discord.jpg

scarlet hazel Oct 15, 2020, 1:44 PM

#

Hi everybody.

#

I bought new system and setup hades. However my saves gone. I dont want to start again. If there is no online save backup why any warn about that. If i knew this i would backup my save file from old windows. Please help me.

crude acorn Oct 15, 2020, 1:45 PM

#

@scarlet hazel hey, Epic or Steam?

scarlet hazel Oct 15, 2020, 1:45 PM

#

Steam

crude acorn Oct 15, 2020, 1:47 PM

#

Steam Cloud should have your old saves backed up. You can check here: https://store.steampowered.com/account/remotestorage

scarlet hazel Oct 15, 2020, 1:48 PM

#

thank you very much but i got error message about steam servers in this link

#

i can not see hades on list 😦

#

i unlocked all weapons cant start again :/

hot bridge Oct 15, 2020, 3:11 PM

#

Hello, can anyone Direct me to bug report? On the switch I unlocked the Sheet Music for Good Riddance (my favorite song) but it isn’t available on my music stand or shop! Does anyone know is this has been brought to the attention of the devs?

sharp narwhal Oct 15, 2020, 3:13 PM

#

@hot bridge Hey, yeah, sorry about that - that bug has been patched on PC/Mac and the fix should come to Switch sometime this month along with cross-save functionality.

devout moss Oct 15, 2020, 4:06 PM

#

it has happened again :(
@Ender_Cups#4076
I had a similar bug with Erebus gate.
And it wasn't asset not loading.
It was an incorrect order of assets shown, because if I shot my weapon through that empty reward thing I could see glimpses of pom art under it

#

And another issue I posted about yesterday:

I don't know if it's a known issue, but there is something fishy happening with rng in this game
The problem is inconsistent, but pretty obvious when it happens.
Specifically I noticed 2 similar issues:

Poms in Styx: sometimes you get instances where Persephone's keepsake levels the same boon too many times in a row to be random. And the poms you buy from Charon all have the same choice of 3 options.
In last boss fight with EM4 he summons the same miniboss all 3 times - happens too often to be just random (on the order of magnitude too often)

formal pumice Oct 15, 2020, 5:24 PM

#

Good afternoon.
Today playing hades through Steam, an error occurred, when I reopened the game, I lost my 102.2h save what can I do? crying with sadness

stray elm Oct 15, 2020, 5:32 PM

#

@formal pumice check Documents/Saved Games/Hades

#

What's there?

formal pumice Oct 15, 2020, 5:33 PM

#

Sorry, my English is horrible,
has a file, profile.sav1 at 11:41 this was the time I lost the save. How do I restart with this one?

#

profile1.sav

#

When I enter the game, this save does not appear, the profile 01 is reset to zero

stray elm Oct 15, 2020, 5:39 PM

#

Do you also have profile1_temp.sav, from about the same time?

formal pumice Oct 15, 2020, 5:42 PM

#

yes

#

How do I get steam to recognize this save?

stray elm Oct 15, 2020, 5:44 PM

#

Alright, this may work—take Profile1.sav and move it somewhere else (into another folder).

Then, rename Profile1_temp.sav to be Profile1.sav

formal pumice Oct 15, 2020, 5:50 PM

#

It worked thanks to God. thank you very much. I was already crying here :(

It worked, thank you.

stray elm Oct 15, 2020, 5:51 PM

#

Woohoo!!

#

Happy to help ^.^

slim tendon Oct 15, 2020, 6:10 PM

#

Not sure if this is the best channel? Any idea why I'm having a difficult time getting the phrase spoken for the final aspect of the adamant rail? I have done multiple runs with 5+ points invested into the rail, and have spoken to the needed God many times on each run.

frosty tiger Oct 15, 2020, 6:18 PM

#

Hey game dev.support i've an issue happen to my games (Hades), my games run very smoothly before but after last update yesterday my game got performance issue like loading at startup take ±5 minutes, got fps drop, very lag at main menu, do you have any solution for my games issue, thanks (*Sorry for my bad english btw zaglol )

stray elm Oct 15, 2020, 6:23 PM

#

@slim tendon have you done runs with the rail equipped?

slim tendon Oct 15, 2020, 6:23 PM

#

i have

#

many a time

stray elm Oct 15, 2020, 6:23 PM

#

@frosty tiger there are some potential fixes in #h1-tech-fixes , I'd start there

#

are you getting other story dialogue from the god? (i.e., their boon shakes noticeably when you pick it up)

slim tendon Oct 15, 2020, 6:25 PM

#

Yeah, he talks for sure, esp during the first pick up. I also force getting his boon first with an item, not sure if that matters.

stray elm Oct 15, 2020, 6:26 PM

#

if it's more than just a throwaway phrase, there may be other dialogue in the way of you getting the rail.

Also, just to be sure, you have || Guan Yu || unlocked?

slim tendon Oct 15, 2020, 6:26 PM

#

yup!

#

I also have unlocked all final aspects of all other weapons

#

and taken them through to the end

stray elm Oct 15, 2020, 6:27 PM

#

what platform are you on?

slim tendon Oct 15, 2020, 6:27 PM

#

switch

stray elm Oct 15, 2020, 6:27 PM

#

aight. If you're still getting story dialogues from that god, that's most likely why you haven't gotten the rail. It may take a few more runs, unfortunately

slim tendon Oct 15, 2020, 6:29 PM

#

no all good, ill keep trying. the dialogue seems more...generic? like not super story driven at this point. but yeah i heard some othres just didnt hear other things yet and it was just a matter of time.

#

thanks!

stray elm Oct 15, 2020, 6:30 PM

#

sure thing! if it takes much longer, may want to bring it up here again ^.^

loud yarrow Oct 15, 2020, 6:40 PM

#

Hey, can I report bugs via the game on the Switch? I have had a few occasions now where Zag stops attacking (the buttons don't respond for attack and special and dash), but I can still move around with the stick. It only does this for a few seconds and then its back to normal. I also know its not from the joycons since the console in general is under 2 months.

modest creek Oct 15, 2020, 6:41 PM

#

hi - hades has been crashing when i open it, and i've recieved a "FATAL EXCEPTION at 0x00007FFB24953F9A". any idea how to fix this? i've uninstalled and reinstalled the game twice and verified the game files (i purchased through steam)

stray elm Oct 15, 2020, 6:45 PM

#

@modest creek has that error shown up in the Hades bug/crash report window?

modest creek Oct 15, 2020, 6:45 PM

#

yes, i copied and pasted it from there!

sharp narwhal Oct 15, 2020, 6:46 PM

#

@loud yarrow We've heard reports like that, yes - we're currently investigating!

#

@modest creek If you submit that bug report and include your Discord handle in the contact info section, I can look it up in our database and let you know what the problem might be

modest creek Oct 15, 2020, 6:46 PM

#

okay, will do! thank you very much :D

#

done & done - sorry for the trouble! i've gotten better about backing up my save files at least haha

scarlet hazel Oct 15, 2020, 7:17 PM

#

Any help for my problem 😦

#

i cant see hades on cloud save.

sharp narwhal Oct 15, 2020, 7:20 PM

#

@scarlet hazel Sorry about that - if your saves aren't in the Steam cloud then something must have gone wrong with the sync at some point. Unless you have a system restore point or a program to restore lost data, we can't really offer any suggestions, except to try reaching out to the community for a replacement save. The speedrunning community, for example, has some "maxed-out" save files available here: https://www.speedrun.com/hades/resources

speedrun.com

Speedrunning leaderboards, resources, forums, and more!

#

@modest creek The crash you're seeing is a GPU error - for whatever reason, the game is unable to detect your graphics card at all. If you haven't updated your graphics drivers recently, I'd recommend that first, but I'd also recommend checking your setup to see if there's anything weird going on that might be affecting access to your GPU

modest creek Oct 15, 2020, 7:22 PM

#

huh, weird. thank you for the info - i really appreciate it! :D

scarlet hazel Oct 15, 2020, 7:22 PM

#

@sharp narwhal Thank you for answer so i need to download any save on this site ?

#

and copy which location ?

sharp narwhal Oct 15, 2020, 7:23 PM

#

\Documents\Saved Games\Hades

scarlet hazel Oct 15, 2020, 7:23 PM

#

Thanks 🙂

#

Have a good day

modest creek Oct 15, 2020, 7:29 PM

#

it's fixed! thank you again :D

sharp narwhal Oct 15, 2020, 7:31 PM

#

@modest creek If you don't mind - what ended up fixing it? Driver update?

modest creek Oct 15, 2020, 7:42 PM

#

to be completely honest, i just restarted my computer. i know that's like, step one for tech issues, but i've been turning it off at night so i didn't think that would do much of anything haha

#

i know that's not super helpful, my apologies.

sharp narwhal Oct 15, 2020, 7:48 PM

#

No problem, thanks for the update anyways!

willow garden Oct 15, 2020, 8:46 PM

#

@sharp narwhal few days ago you helped troubleshoot a weird edge case in my file, where I have the chibi and bond for Artemis, but not the last heart unlock in my codex. You mentioned I should eventually get to that dialog. I'm 40+ runs later now, Artemis has had no dialogs or new lines, can we maybe check again and see if this will really resolve itself? I'm really not sure this save file can really finish the codex now 😦

sharp narwhal Oct 15, 2020, 8:48 PM

#

Yeah, sure, go ahead and send another F10, I can look at it again

exotic goblet Oct 15, 2020, 9:50 PM

#

i think if you renovate the lounge before unlocking the list phophecy's it bugs the one out the renovate the lounge, spent 1000s of gems and multiple diamonds still cant complete it

feral spoke Oct 15, 2020, 11:41 PM

#

I had the same issue with an erebus, the fire was in front of the boon, so it was almost impossible to see what the boon was, just a layer bug

coral plover Oct 16, 2020, 12:12 AM

#

Hello I started the game in test branch, is there's a possibility to move my save to the main game? thanks

stray elm Oct 16, 2020, 12:20 AM

#

@coral plover your save is stored in the same place

#

you shouldn't need to do anything other than start up on the main branch

coral plover Oct 16, 2020, 12:20 AM

#

awesome, thank you very much

stray elm Oct 16, 2020, 12:20 AM

#

sure thing!

patent swift Oct 16, 2020, 1:16 AM

#

Wish I could F10 but i'm on Switch. My hud is gone, no healthbar, no moneys, and going to my boon list nothing shows up but the Chamber number in the top right. shrugR

📎 bugged.jpeg

reef heath Oct 16, 2020, 1:28 AM

#

Hey, my save file went corrupt and I followed the instructions the game showed me but it didn't work. Any chance I could get some help getting my progress back?

dim spruce Oct 16, 2020, 1:29 AM

#

@reef heath sorry to hear that, we can see what we can do. you tried renaming the backup save files already?

reef heath Oct 16, 2020, 1:30 AM

#

Yup. That didn't work, though.

dim spruce Oct 16, 2020, 1:31 AM

#

ok, could you add the entire contents of your save folder here into a zip file:
\Documents\Saved Games\Hades
and DM that to me?

fleet saddle Oct 16, 2020, 1:31 AM

#

@exotic goblet i have a similar problem (on switch) with the west wing (everything unlocked at the moment, but no tick), but i am assuming it is game progress and something new will show up? otherwise yeah it is definitely a bug that needs fixing

reef heath Oct 16, 2020, 1:31 AM

#

On it @dim spruce

stray elm Oct 16, 2020, 2:18 AM

#

@exotic goblet there's a specific # of unique lounge things you need to unlock to get the prophecy, that may be it

rain cradle Oct 16, 2020, 2:44 AM

#

Wish I could F10 but i'm on Switch. My hud is gone, no healthbar, no moneys, and going to my boon list nothing shows up but the Chamber number in the top right. :shrugR:
@patent swift if you do not do anything for 10s the UI disappear. Is it a thing, or it just disappeared in other way?

fleet saddle Oct 16, 2020, 2:58 AM

#

@stray elm do you know if there is a similar situation with west wing?

stray elm Oct 16, 2020, 2:59 AM

#

are you referring to the area you unlock near the start of the game, or the other one?

fleet saddle Oct 16, 2020, 3:01 AM

#

the one referred to by the contractor

#

i have nothing more to unlock in that column but i'm assuming more shows up

stray elm Oct 16, 2020, 3:02 AM

#

ah, okay--yeah, more will show up

fleet saddle Oct 16, 2020, 3:02 AM

#

do you know if its a specific quest? the only thing i can think of is beating ||hades with upgraded boss||

stray elm Oct 16, 2020, 3:02 AM

#

Don't know for sure, sorry

pliant crescent Oct 16, 2020, 3:02 AM

#

Hey I'm sorry to burst in but I was wondering if someone new a fix to where when I start up the game it will be a black screen, I can still click around and interact and hear the sound. I've tried changing the Steam overlay off and on before and my Graphics are up to date.

stray elm Oct 16, 2020, 3:03 AM

#

@pliant crescent you've checked #h1-tech-fixes ?

pliant crescent Oct 16, 2020, 3:03 AM

#

ah sorry

stray elm Oct 16, 2020, 3:03 AM

#

no worries ^.^

pliant crescent Oct 16, 2020, 3:03 AM

#

I'll check there

#

So when I run it through x86

#

am I able to change the steam so I don't have to go to the file every single time or?

#

to run the exe

#

sorry I can't english lmao

stray elm Oct 16, 2020, 3:21 AM

#

no worries! You should be able to add that exe to your desktop (right click --> create shortcut, move the shortcut to your desktop)

pliant crescent Oct 16, 2020, 3:22 AM

#

aaa sorry

#

ty

stray elm Oct 16, 2020, 3:23 AM

#

sure thing!

#

best of luck ^.^

harsh bronze Oct 16, 2020, 4:29 AM

#

Hello there. I started playing Hades today on my MacBook Air. The graphics and gameplay are great but there's this one problem where the game freezes but the background, music, and mouse are still going. How do I fix this?

stray elm Oct 16, 2020, 4:31 AM

#

@harsh bronze there are some potential fixes in #h1-tech-fixes , I'd check there first

harsh bronze Oct 16, 2020, 4:37 AM

#

@stray elm I checked this post. It only addresses the problem of losing progress. The problem that occurs when I play is that the game keeps on going in the background but the screen freezes except the mouse. As for my progress, it doesn't get lost.

stray elm Oct 16, 2020, 4:38 AM

#

If You're Experiencing Hitching / Freezing / Lag / Frame Rate / Performance Issues
There are several messages in #h1-tech-fixes , I'd look through them from the top

compact spindle Oct 16, 2020, 4:51 AM

#

Is it normal for a god's dialogue to repeat? Aphro just gave me the same schtick about Dusa twice in a row.

stray elm Oct 16, 2020, 4:52 AM

#

did you Give Up during the first run?

paper apex Oct 16, 2020, 4:55 AM

#

Is this the place to go for tech fixes? My Hades game will not launch. I've gone through every option listed in the fixes chat twice over and I still get "program is not responding." The Hades icon doesn't even appear: just the standard white box that tells me the program isn't working. I've redownloaded twice. Restarted twice. Restarted Steam probably a hundred times. No change, need help.

compact spindle Oct 16, 2020, 5:01 AM

#

I might have. Is that what would cause it?

vast gull Oct 16, 2020, 5:06 AM

#

it resets your save back before you did that run

#

so nothing in that run you gave up on actually happened

stray elm Oct 16, 2020, 5:22 AM

#

@paper apex PC or Mac?

paper apex Oct 16, 2020, 5:23 AM

#

PC, got it fixed, the game just goes through a weird state where it doesn't respond, crashes, then launches every time I start

#

Kind of jank but hey if it's working

stray elm Oct 16, 2020, 5:24 AM

#

whack. Maybe drop an f10 when you get back in, if you haven't already

paper apex Oct 16, 2020, 5:26 AM

#

done

dim spruce Oct 16, 2020, 5:28 AM

#

@harsh bronze sorry about that, it's an issue we're aware of with Intel Iris cards on Mac. lowering your resolution will likely help. additionally you can add these launch options (instructions in #h1-tech-fixes ):
/DrawBloom=false
/DrawColorGrading=false
/DrawBlendMax=8

compact spindle Oct 16, 2020, 6:22 AM

#

Okay, thanks. So, another minor bug: I just witnessed a conversation between Hades and ||Persephone||, but she wasn't there.

left whale Oct 16, 2020, 7:24 AM

#

I just got an amazing bug on EM4 where he spawned two doomstones and they spit out about 100 little guys in a couple seconds. I reported it as a bug, but I really want the screenshot - is there a way to access bug report screenshots in the game files?

jagged ingot Oct 16, 2020, 7:39 AM

#

mac

unreal birch Oct 16, 2020, 7:54 AM

#

latest patch has the game crashing on launch and giving me all sorts of controller issues on mac

#

📎 log.rtf

stray elm Oct 16, 2020, 8:11 AM

#

@left whale the bug report window says where they're stored, iirc. Should be in Documents/Saved Games/Hades

#

@unreal birch have you checked #h1-tech-fixes ? There are some things to try that might help

wheat arrow Oct 16, 2020, 9:28 AM

#

I'm playing at Switch. Here to report a bug.

One of the bloodstones got stuck with ||Hades when his 1st health bar got depleted. The bloodstone did not drop until after his 2nd health bar got depleted.|| You can see it if you watched until the end of my recording.

Edit: Thanks! @stray elm
~~I'm sorry if I said some spoilers. I don't know how to make the spoilers hide in the chats.~~

If someone can be so kind to teach me how to as well, I would be grateful. Thanks a bunch!

📎 1.mp4

#

The indicator of the stuck bloodstone in Hades' life did not show it as well.

stray elm Oct 16, 2020, 9:37 AM

#

@wheat arrow thanks for reporting the bug!

You can hide spoilers in text by using two vertical bars on either side. That way, || this || will look like || this ||

For images/videos, if you're uploading on a computer, there a check box to click that marks them as a spoiler. If you're uploading on mobile, if you rename the file to start with Spoiler it should tag it, iirc

crude acorn Oct 16, 2020, 9:38 AM

#

@unreal birch can you try with /UseNativeGaInput=true /UseNativeGaInputNoControllers=false added to your game launch options?

#

@left whale

📎 1f531242-fbbc-45fb-95ac-f88d980f5179.png

stray elm Oct 16, 2020, 9:39 AM

#

Oh my

#

That's an impressive fight xD

wheat arrow Oct 16, 2020, 9:40 AM

#

@stray elm thank you! Im using mobile currently. Haha

stray elm Oct 16, 2020, 9:41 AM

#

Sure thing! I'm definitely hoping they add a better way to tag uploads on mobile. If you're ever really worried about a spoiler, you could upload it to a place like imgur (relatively easy on mobile) and then paste/tag the link

compact spindle Oct 16, 2020, 10:07 AM

#

I find that, when fighting with Varatha, I'm hit during dashes, at times. Is there something that I should know about these i-frames, is this a known bug, or what?

lavish bluff Oct 16, 2020, 11:37 AM

#

in trying to find out more about the memory issue, I've now lost complete controller compatibility

#

I tried really hard, but it seems as though this patch killed the game for me

strong gazelle Oct 16, 2020, 1:35 PM

#

The clock in my current run got stuck, any fixes?

📎 unknown.png

#

📎 unknown.png

#

It fixes if I abandon run and start a new one

simple herald Oct 16, 2020, 1:53 PM

#

Any updates on this blurry visuals problem? Verifying game files didn't help, and neither did uninstalling the game completely.

📎 vJtx6Y9FP1s.png

sharp narwhal Oct 16, 2020, 2:58 PM

#

@willow garden Sorry for the delay - what happened is that somehow your gift track skipped another step, Artemis' 3rd gift conversation, and as a result the game thinks that you've already maxed out her heart bar (which isn't actually a huge problem). What's a bigger problem is that without that 3rd gift convo, you can't progress the conversations that lead to the heart unlocking. I'll report this and we'll get it fixed soon!

willow garden Oct 16, 2020, 3:07 PM

#

@sharp narwhal Thanks a lot for checking again. It really did feel like she was so light on dialog compared to all the cast. Can't wait to experience her full story. 🙏

kindred fox Oct 16, 2020, 3:21 PM

#

Hey just want to say that the game is aweome. However, I can't fix the problem with the save files. I've done everything that was recommended and can¿t make it work

flint kayak Oct 16, 2020, 3:29 PM

#

I’m having an issue where every time Thanatos shows up my game crashes. Not having any lag or issues besides this

marsh roost Oct 16, 2020, 3:34 PM

#

I'm having the blurry visuals issue as well.

hexed scaffold Oct 16, 2020, 3:57 PM

#

Hey I know its not officially supported, but Id like to ask if anyone from the community is able to help me anyway:
I bought Hades on my linux machine and played over 50h in the last week with a perfect experience. Unfortunately since the last patch the game when it is not in focus consumes all ram within 4-5 seconds and potentially locks up the system. The game in itself still runs perfectly when Im actually playing. Just makes it hard checking discord during two runs.
Details about my setup:
i5-7500 cpu
rx480 gpu
16gb RAM
Running arch linux with latest kernel
standard steamplay proton

stray elm Oct 16, 2020, 4:02 PM

#

@kindred fox what is your issue specifically?

#

@flint kayak what platform?

kindred fox Oct 16, 2020, 4:08 PM

#

I can't save from room to room. I've identified that disabling "just read" on the file works. Novertheless, I can't seem to fix the issue doing it

#

It repeats itself

stray elm Oct 16, 2020, 4:08 PM

#

@lavish bluff what's the issue you're having? If it's about the controller, there are some potential fixes in #h1-tech-fixes

#

@kindred fox you may need to whitelist Hades on your antivirus. There are instructions on how to do that in #h1-tech-fixes

kindred fox Oct 16, 2020, 4:09 PM

#

Done that too

stray elm Oct 16, 2020, 4:12 PM

#

So to be clear—you've whitelisted the game, you do a run or two, and then the files lock up again?

compact spindle Oct 16, 2020, 4:12 PM

#

Maybe you need more people managing this channel. Seems hard to keep up.

stray elm Oct 16, 2020, 4:13 PM

#

I don't work here :3 I just like helping people

kindred fox Oct 16, 2020, 4:13 PM

#

Exactly haha thanks for taking the time then

stray elm Oct 16, 2020, 4:14 PM

#

you can also try adding /SaveToTempAndMove=true as a commandline argument @kindred fox

That was a suggestion from Nikola recently for someone else

flint kayak Oct 16, 2020, 4:16 PM

#

I’m on PC

stray elm Oct 16, 2020, 4:16 PM

#

@hexed scaffold not a Linux expert, but there's a way to have the game stay running even when not in focus, which may be a temporary fix

You can try the launch option /RequireFocusToUodate=false

#

@flint kayak can you f10 next time you start up the game, and explain what happened there? That will send the devs some extra information they might be able to use to pinpoint the issue

shy echo Oct 16, 2020, 4:18 PM

#

I currently don't have a screenshot, but for some reason, the charon legendary keepsake isn't giving me a discount?

stray elm Oct 16, 2020, 4:18 PM

#

As in, || the membership card? ||

shy echo Oct 16, 2020, 4:19 PM

#

partially I think? I also have all of his social bonds as well

stray elm Oct 16, 2020, 4:19 PM

#

What do you mean by legendary keepsake, then?

#

(just so we're on the same page)

shy echo Oct 16, 2020, 4:20 PM

#

the hourglass with his icon after the ambrosia. I even had a character interaction commenting on the (non existing at the time) discount when I had it equipped

stray elm Oct 16, 2020, 4:21 PM

#

Ah, yup—that doesn't provide a discount, I think that was an in-game joke

shy echo Oct 16, 2020, 4:21 PM

#

ohhh, I do have a card though

hexed scaffold Oct 16, 2020, 4:21 PM

#

@hexed scaffold not a Linux expert, but there's a way to have the game stay running even when not in focus, which may be a temporary fix

You can try the launch option /RequireFocusToUodate=false
@stray elm MUCH MUCH THANKS! -RequireFocusToUpdate=false is a work around!

stray elm Oct 16, 2020, 4:21 PM

#

Sweet!

#

ohhh, I do have a card though
@shy echo do you currently have it, or did you get it in a previous run?

shy echo Oct 16, 2020, 4:23 PM

#

ohhh is it only for that run. ok👌

stray elm Oct 16, 2020, 4:23 PM

#

Ye ^.^

#

I find that, when fighting with Varatha, I'm hit during dashes, at times. Is there something that I should know about these i-frames, is this a known bug, or what?
@compact spindle if you press attack while dashing, you lose your i-frames for that dash

covert knot Oct 16, 2020, 4:53 PM

#

any news on fixing the mac problems?

feral spoke Oct 16, 2020, 5:18 PM

#

Imagine if the loyalty card was permanent dusa

#

And you could stack it

jagged ingot Oct 16, 2020, 5:30 PM

#

,ac

digital lotus Oct 16, 2020, 5:39 PM

#

everytime i play and quit hours of my progress keeps getting deleted, i woke up today with 8+ hours of my progress just gone. is there something im doing wrong when i exit or am i just that unlucky??

lavish bluff Oct 16, 2020, 5:45 PM

#

@lavish bluff what's the issue you're having? If it's about the controller, there are some potential fixes in #h1-tech-fixes
@stray elm Controller isn't being recognized, controls screen only showing kbm inputs, button-wise only dash button is working. Have tried fixes in #h1-tech-fixes as best as I could, including uninstalling/reinstalling game several times. This is on top of the memory issue, which I was trying to get enough info to file a bug report about. What I was able to find out so far is: 1) it's caused by alt-tab (which makes the f10 button actually prohibitive), 2) It's an interaction with steam (I got it to launch once w/o steam and it did not trigger the issue), 3) hades is the only applrication causing this issue, 4) it only came up after patch.

left whale Oct 16, 2020, 5:53 PM

#

Thank you for that screenshot, Nikola :D

stray elm Oct 16, 2020, 6:00 PM

#

@digital lotus what platform are you playing on?

#

@lavish bluff what type of controller are you using?

And what is the specific memory issue?

lavish bluff Oct 16, 2020, 6:08 PM

#

@lavish bluff what type of controller are you using?

And what is the specific memory issue?
@stray elm Wired switch pro controller, and https://discordapp.com/channels/456889434672201729/520430049003044864/765728000779223051

digital lotus Oct 16, 2020, 6:09 PM

#

playing on PC through epic games

stray elm Oct 16, 2020, 6:10 PM

#

@digital lotus what's the timestamp on your most recent save file? (I'm assuming you just lost some progress?)

dim spruce Oct 16, 2020, 6:11 PM

#

@digital lotus sorry about that, in addition to Swan's question, did you receive any error messages at any point about the game not being able to save? and do you notice if the auto-save animation in the upper-right is playing as you're clearing rooms?

digital lotus Oct 16, 2020, 6:16 PM

#

when i was going to play today the timestamp showed at 1pm last played when i last closed the game at about a little over 8pm

#

and i did previously get errors about my cloud save not saving correctly in the beginning but they disappeared and were doing fine

stray elm Oct 16, 2020, 6:18 PM

#

And when you start up the game, it's missing those 7ish hours?

digital lotus Oct 16, 2020, 6:18 PM

#

yes

stray elm Oct 16, 2020, 6:18 PM

#

Alright—which save file is the most recent?

#

(as in, ProfileX.sav, ProfileX_temp.sav)

#

Etc.

digital lotus Oct 16, 2020, 6:31 PM

#

mm?? i think they all updated so i cant really tell or atleast my most recent save is timestamped to when i last opened the game and realized stuff was missing

stray elm Oct 16, 2020, 6:35 PM

#

alright. I'd suggest submitting a bug report through f10 , include your discord tag.

Also, are you seeing the auto-save animation during runs?

digital lotus Oct 16, 2020, 6:41 PM

#

yep the autosaves pop up during my runs

#

and ye illjust report it as a bug

stray elm Oct 16, 2020, 6:41 PM

#

(the bug reporter also sends in your save files, which the devs can look at more closely)

compact spindle Oct 16, 2020, 7:56 PM

#

@stray elm I know, but it's happening when I'm not dash-attacking.

stray elm Oct 16, 2020, 7:58 PM

#

Are you hit mid-dash, or towards the start or end?

glass cairn Oct 16, 2020, 9:43 PM

#

As far as I can tell, Hades is no longer using my GPU (integrated or discreet) as of the latest update. I have the game set to "high performance" in windows graphics settings.

#

the "GPU Engine" column in task manager doesn't list any GPU as being in-use, and my FPS is much worse than before

dim spruce Oct 16, 2020, 9:46 PM

#

@glass cairn sorry to hear that, can you DM me your DxDiag following the instructions here:
https://support.microsoft.com/en-us/help/4028644/windows-open-and-run-dxdiagexe
as well as this file:
\Documents\Saved Games\Hades\Hades.log

glass cairn Oct 16, 2020, 9:46 PM

#

sure

heady barn Oct 16, 2020, 10:09 PM

#

maybe it would have been better to ask in here about how to find the .lua files under Epic (I have found them and do not need help)

stray elm Oct 16, 2020, 10:17 PM

#

Or in the modding server

heady barn Oct 16, 2020, 10:19 PM

#

oh, there's a modding server?

#

(there's a reason for this name, and it's because I am but a humble Drive Imp, who doesn't know things)

stray elm Oct 16, 2020, 10:21 PM

#

yup! check in #self-promotion

fleet saddle Oct 16, 2020, 10:31 PM

#

the "give up" and lose a bunch of runs worth of progress isn't yet fixed on switch, right?

#

(switch) also, i think this was reported already but not sure if resolved on pc. i was somehow stuck in this animation and sliding around instead of running, and could not pick up the reward. it eventually resolved itself after some time (quite a few seconds, but nothing crazy like ten/twenty or more)

📎 SPOILER_Eke_qwZU8AANV4Z.png

proud needle Oct 16, 2020, 10:48 PM

#

For some reason, since today's update, I've been getting this from the game

📎 unknown.png

#

Previously it was fine

stray elm Oct 16, 2020, 10:53 PM

#

you'll want to go into your antivirus settings and whitelist Hades, most likely

main warren Oct 16, 2020, 11:18 PM

#

For some reason, since today's update, I've been getting this from the game
@proud needle me too

stray elm Oct 16, 2020, 11:28 PM

#

@main warren you'll want to go into your antivirus settings and whitelist Hades, most likely

main warren Oct 16, 2020, 11:33 PM

#

im trying

#

i did

#

and it didnt work

#

im fumbling with norton now

#

to delayed my planned stream

#

im sad

proud needle Oct 16, 2020, 11:34 PM

#

you can whitelist it here

📎 unknown.png

#

"Items to Exclude from Auto Protect"

main warren Oct 17, 2020, 12:08 AM

#

hey

#

it worked

#

kinda late for my stream but next time it will be cool amd working

#

thank you Ryu san

flint nova Oct 17, 2020, 12:47 AM

#

hi, i just bought it and installed, and even after fix attempts it refuses to open, steam version on MacOS

dim spruce Oct 17, 2020, 1:05 AM

#

@flint nova sorry about that, could you grab the 2 files mentioned at the top of #h1-tech-fixes and DM them to me?