tech-support

[polar sinew]

Now i have this guys problem after restarting phone

[polar sinew]

You know that thing where they zoom out and edit stuff? That's how

[polar sinew]

TECH SUPPORT, IF YOU'RE LISTENING, HELP!!

[bold thunder]

guys help me, i can't make a purchase, it gives this error for everything

[dark stag]

i'm just player as well. but maybe try a restart again or in your mobile settings. then storage -> apps/games then click on delete storage contents so you would download everything again, its about 20gb.

[dark stag]

do you have a vpn connection on? if you live in the usa. if so, switch it off or switch to a us location.
otherwise Check whether or not your country settings are correct google play-> profile/Account -> settings -> general -> account and device preference

[mighty sparrow]

@lilac flicker Yeah, reinstalling game works.

[lilac flicker]

I see. Thanks for the info!

[bold thunder]

Im in another country right now, cant I use it? I dont use VPN or anything

[proper fable]

Question, is there a way to retrieve an old account back? I remember I synced my account using Google email last 2 years ago. then quit a bit. then i tried to install it again on my new device, but it seems I can't find my old account. Asking help if anyone knows, thank you

[lyric lodge]

Contact support. Mail is no proper login method, unless you used it to make a Yostar account

[proper fable]

Thank you so much, I remember I used a Facebook account to sync it too.. I'll tell support about it but, is it still possible to get my account back after taking a long break?

[lyric lodge]

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[lyric lodge]

Contact them ^

[proper fable]

thank you so much to all and for the help ฅ⁠^⁠•⁠ﻌ⁠•⁠^⁠ฅ hopefully I still have a change and hopefully I can get my account back, I still remember the server and first chosen unit too.. I wish I didn't stop but due to health reasons, I took a break..

[ripe echo]

Hi. Is there anyway to deactivate the preview? Right now it is on so it takes forever to load those L2D videos so my app is technically stuck so i cant get out from this view than turn off this game. Because this L2D is not loaded, i cant deactivate or press any ingame buttons.

[cosmic dock]

read the pinned message in this channel for details on the issue and how to resolve.

[carmine hedge]

Is there any solution? My friend tried to update the game and got stuck on "checking updates"

He already tried using both his work and home Wi-Fi, but there was no response even after 10 minutes

[stiff thicket]

So I'm trying to play the game since the new update and the game is taking very long to load, it's not very responsive and all around performance is awful. My laptop isn't anything fancy, ryzen 5 7520U radeon graphics and 8 gb of ram. Is that no longer enough to play the game? I should also mention that the 32bit version worked better before I recently switched to the android 11 version to fix the l2d issue. Any idea what's wrong?

[misty crow]

just bluestacks things tbh

you may want to try sth like mumu

people say it's smoother

[stiff thicket]

I see. Thought it may have been an issue with my laptop. Guess I will try mumu and see how that goes

Regardless thanks for the assist

[long forum]

Ok been trying to run in bluestacks. Been playing on tablet, so wanted to try on PC, but each time I try to set it up I get this message. Can you only bind one device to an account?

[cosmic dock]

you log in using the bind you used in the settings tab. on the title screen, tap on the option on the left side that matches your bind option. see the screenshot.

[long forum]

ok figured it out.

[nova lotus]

so I joined a guild like yesterday and the quest thing didn’t trigger…help pls

[agile bramble]

Hi everyone! using LDPlayer right now while playing the game. I've encountered lags and even game crashes from time to time. Dunno why. settings are now at low even. Weird thing is, back then I had no issues while settings were at high. Dunno what the problem is

[dark stag]

sorry for the late response either wait until you are back in the usa or make an acc and top up new balance, use paypal or use a vpn and set your location to the usa but i don't know how google reacts to something like that.

[dark stag]

Have you changed anything in your settings since then?

Have you tried adding more cores or more ram ?
if you are still on a 32 bit system this is no longer supported you would have to switch to a 64 bit system.

[gloomy hinge]

Is any1 else having problems with l2d skin not loading and softlocking ur game? For me it happens on only shimanto skin but none others. I turned off preview so I don't get softlocked a ton. Is there currently a way to fix the loading issue or do I just wait

[cosmic dock]

Read the pins in this channel to see the problem and how to resolve it.

[gloomy hinge]

Not using emulator, it's happening on my phone so the pin won't help

[cosmic dock]

Unfortunately if you're using a phone that uses 32bit, then there isn't anything you can do besides getting a new phone or using an emulator. Older skins should work fine, but the new skins, and presumable new skins in the future will need a 64bit os. That's an app store issue, not AL dev choice.

[dark stag]

it could be that your phone is already too old or too weak if your phone has something like energy saving settings you could try to turn this off or activate something like a power mode. or turn off/deactivate things in the background.

[gloomy hinge]

I'm on a s24, should be fine tho

And nothing in ba kground

[cosmic dock]

Assuming mojis issue is the same as everyone else's, no setting change will help. It's an OS issue.

[cosmic dock]

I haven't kept up to date with Android phones, but an s24 should work. go into settings and do file and l2d repairs. Something else might be broken that isn't os related.

[dark stag]

or reinstall it

[cosmic dock]

File repairs should be faster, but if those and a reinstall don't work, then check back in here. Someone else with more knowledge would need to step in to help troubleshoot at that point.

[gloomy hinge]

I've done everything except reinstall so far, if I'm gonna do reinstall imma do it tmrw bc this month's wifi is at 98%

[cosmic dock]

Ok. And also check if your phone has an update. According to a search online, an S24 supports 64 bit. The Samsung line phased out 32bit starting with the 24 series. So unless something is horrifically fubarred, a reinstall should work

[smoky flame]

i keep getting stuck at this screen after yesterday update, anyone have any idea?

[void path]

This error message keeps flooding my screen every time I open the home or event tab. Can anyone help?

Also the game stops responding when I open the event tab

[bold thunder]

aaaaaa i need friend from usa doesnt work any solution

[burnt chasm]

Have you tried re-install ?

[smoky flame]

Haven't. Too lazy to re-download 20gb

Gonna try it

[burnt chasm]

Gl

[flat holly]

Can't load into the game stops at update complete screen for the past 2 days

[wary estuary]

When I downloaded in the first time and I got this screen

[nocturne hazel]

When using bluestacks android eleven it freezes in the login screen

nvm, switched to OpenGl and worked just fine

[whole dock]

I want to get back to the game but when I bind my yostar acc It starts from 0 again. I checked my ingame account on the yostar user site and it states that my old acc is was binded. im a bit confused what happened.

[gloomy hinge]

Tried reinstalling, updates, shimanto skin still freezes game

[misty crow]

you are using an actual S24 right

cos, I am too and I have no issues

[devout vapor]

How can I unbind my block acc?

My FB got ban and I can't unbind Fb acc from Azur lane

[lime barn]

im having an issue with the Lion L2D skin also, game freezes and she doesnt show up, but im using MSI App Player, would it be the same as Bluestack steps?

[dark stag]

since msi did this with bluestacks i would say yes

[lime barn]

Thank you! I will try soon! I appreciate it

[sour current]

I kept getting stuck in skin store page, it just idle there none responsive

It only happened in this store page, so i can't even see new skins

[onyx jungle]

Idk why but on my Honor X9 tab everytime i restarted the device the game will require me to redownload the entire 13gb files

[steady cipher]

So I defeated the Hard mode arbiter, right on midnight on a new month

After this, I got a network error, and every time I tap reconnect, it just gives me the same network error

Do I still get the rewards since I technically did defeat the arbiter before the reset?

[lime barn]

what am I supposed to do here?

[sage venture]

select your CPU core, RAM allocation, performance mode select the uh... higher one

if your rig is good then 6/6 is good amount

[lime barn]

no idea what i have

thank you i shall go bother my nerdy friends about this

[sage venture]

open your task manager and you can see your CPU and RAM

ctrl+shift+esc or right click on taskbar

[lime barn]

thank you!

[sage venture]

next step is googling your CPU, and you'll know your CPU core and thread and speed whatever else you need to know

[lime barn]

Appreciate it!

[robust python]

may I know what Android Version does Azur Lane still support? so that I'll be ready once AL discontinues the support on Android version 9

[rain anchor]

when i open azur lane i am stuck in the starting screen, i cant do anything. i already downloaded it now like 4 times, and nothing helped.

[strong mauve]

recently when i try to open the skin shop on shimanto, i always stuck/hang on screen.

already try to repair asset on setting but theres nothing to repair..
should i redownload or.. anything that can help me
platform - mumu

[sour current]

Yep this is exactly my problem except it's black there's no background or shimanto

Sry for ping forgot to tick off 😐

[strong mauve]

no wories, im trying to figure. for now.. ima avoid going to skin shop

[cosmic dock]

@sour current@strong mauve read the pins in this channel to see the problem and how to fix it. Zura, i havent heard of anyone having a black screen as part of the issue, but the rest sounds like others.

[strong mauve]

my mumu player is up to date..
i even try to overwrite it. still persistence.
now im trying to reinstall AL from zero again to see if any different.

17gb reinstal. lets go~

[cosmic dock]

its not about being up to date., its about being a 32 bit os instead of a 64 bit os.. if youre on 32 bit, you need to change to 64, and then reinstall.

[strong mauve]

i believe i am on 64bit.
done reinstall and its fixed.. (at least for now)
man.. that some long reinstall..

i wish there a smaller n faster way tho..

[pliant nebula]

Hello, ive tried logging in with my account binded to yostar, it sent the code and i entered but im getting redirected to the start of the game instead of my progress

[rapid rivet]

This happened to me on pi 64 for bluestacks, for some reason switching to android 13 beta 64bit fixed everything and also stopped all the random crashes I would have

[pliant nebula]

Nvm i just used wrong email

Lmao

[tribal night]

Hi i got an issue that im unnable to solve

1st would be that after not latest but previous update game started lagging and crashing randomly but id just deal with it somehow

repair assets didnt work at all nor reinstall

more specificly repair assets just dies at 83% or simillar and is crashed

using blue stacks emulator for pc, i dont encounter any issues on my mobile phone

[river jolt]

I'll try asking again if anyone can help me with this issue? I trie asking google play support and they don't seem to help either

[misty crow]

nothing we can do - notification seems to imply it's an issue with your google account specifically

[misty crow]

could you try changing to a different os on bluestacks
like android 11

[river jolt]

dang thanks anyway

[snow timber]

How do I contact support about a lost account

[cosmic dock]

/techsupport their email is in the following message

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[valid zenith]

hey so ive got a account that i have bound to an apple id but the problem is that in the app itself it doesnt register as bound but on the yostar main account page it does say that its bound

[snow timber]

Thank you! Hoping they can help me as I lost access to my Facebook that my account is tied to :/

[tribal night]

i dont see an option to do that there, maybe you mean changing device type?

[torn heart]

is Mumu the best emulator for this game?

[harsh basin]

My L2D skins are broken (not showing), how to fix?

All

[misty crow]

Yes

[misty crow]

Emulator?

[harsh basin]

Yes

Happened after I update the emu

[misty crow]

https://support.bluestacks.com/hc/en-us/articles/360058931031-How-to-utilize-the-different-Android-versions-available-on-BlueStacks-5

[misty crow]

All L2D or just the new ones

[harsh basin]

New one, but if you put them on home/archive preview, all skin will get affected too

[misty crow]

Check the pinned message
It's the same cause

[tribal night]

ok found it but now i see another problem there

and if i try to create different instance with nougat 64 or pie 64 it gives error that somethin went wrong and cant do it

[misty crow]

There's no option for Android 11?
Are you using like a super old version of BlueStacks?
You'd need to update it

[tribal night]

i did use old version of blue stacks because it did run better than the blue stacks 10

[misty crow]

Current blue stacks 5 version is 5.22

[tribal night]

hmm, i dont see update button, do i have to redownload it again?

[misty crow]

Yes

[tribal night]

ayy

[misty crow]

5.7.100 is like

3 years ago

[tribal night]

3 years is not that old in my standards usually....

but yeah i get the issue now

[misty crow]

It is when it comes to app updates

[tribal night]

i always thought blue stacks 5 was obsolete enough it was forgotten, since the blue stacks 10 etc was coming out

update itself didnt solve the issue ima do the android 11 thingy now

do i have to redownload azur lane for the new instance or can i somehow move it there?

[misty crow]

Yes you'll need to redownload

[tribal night]

ay

[tribal night]

Praise be thank you frien

android 11 instance fixed it

[valid tulip]

A while ago I tapped on preview in the rental skins section and after that nothing I pressed would work. Now everytime I tap on skins my game freezes and I have to restart, does anybody know how to fix this?

[misty crow]

Are you using an emulator?

[valid tulip]

yes

[misty crow]

BlueStacks?

[valid tulip]

yes

[misty crow]

If so refer to the pinned message

[valid tulip]

thank you very much! Is MuMu better in your opinion? Like, the app runs smoother and stuff?

[misty crow]

Yes

[unborn lark]

The game constantly freezes on ldplayer

[strong mauve]

urgh.. the shimanto shop skin freeze again dun tell me i need to redownload all over again

[stiff mirage]

I've had this issue for a long time but wanted to check if it was a known issue:

On Android (Galaxy S23+) whenever I minimize the game or swap apps for more than a second, when I return to the game it's crazy laggy and unresponsive until I restart. Happens almost anytime I get the "lost network connection - reconnect" prompt as well.

[tired nymph]

Hello, is there a solution to this black screen issue? It mainly happens with building ships but I rarely get it in other content

If you need any more info I'm on

• android version 15
• Oppo a78 5g

I've had it happen in that juustagram thing but I've noticed if I switch between float in window and full screen it sometimes solves the black screen

[plush spindle]

I never thought I’d have this issue… account issues. I’m trying to verify my account in order to log in, but it keeps saying “Verification failed” every time I try to log in to the account I had bound to the game. Yes, I’ve restarted my device. Yes, I’ve made sure the numbers were input correctly. Yes, the email is correct. What am I doing wrong? Is it a problem server side?

[tropic turret]

I had a similar problem on my S10, but if I switched server by using the log out problem. Restarting the game fixed it, but the update check takes forever...

[sullen musk]

Hi dis you get the problem solved?

[misty crow]

yes, please refer to the pinned message

[misty crow]

refer to the pinned message

[sullen musk]

Thanks but I use a 64 bit tablet and could use the Shimanto skin before for rental thanks for the answer

[misty crow]

Then it's an unrelated issue

That or your tablet is just too old

[sullen musk]

But i did use the skin before

[misty crow]

Well nothing has changed since then

[sullen musk]

It's a bug?

[misty crow]

No

[sullen musk]

Then what can i do? Just wait for a patch?

[misty crow]

I mean all the people here with issues with the new L2Ds are those using 32-bit devices or emulators using 32-bit OSes
Or Bluestacks being weird with Pie and Nougat

Apple and Google have forced app devs to prioritise 64-bit compatibility

So don't expect a patch for it

[sullen musk]

I saw a guy with a s24 with the same problem, so is not a about how old is the device

Probably I'm just very unlucky

[sullen musk]

I can even perfectly use the skin of lion that alike shimanto causes the bug too

[undone quartz]

Hello, I was having the issue an issue with my yostar account and not having access to the email I registered it with anymore. I was wondering if I could update the email?

[fickle isle]

You probably have to email customer support

[misty crow]

I mean I'm using a S24 myself and have no issues
Seems to be individual issues at that point

[prisma gazelle]

Help pls. How do I retrieve my account? I forgot my account credentials. Been like two years since I last played.

[steel dock]

Im having a bit of trouble lol
I can't see taihou bunny skin L2D. It works fine when i dont have her L2D version on and other L2D works fine and it works fine when im on phone but when i use blue stacks it doesn't

Ive even doen the repair options in the menu but still nothing

[misty crow]

Emulator I assume? Check the pinned message

[steel dock]

Ah alright ill switch to mumuplayer then (can't wait to reinstall AL again)

[unborn lark]

is there no fix for the freezes?

tried what was said in the pins but it still freezes

[polar ridge]

does somebody is having this problem ? my game is freezing

• i changed to 6Gb ram
• changed to Samsung / SM-977N
  and yet, still having problem

[sage venture]

give mumu12 a try

it's the most stable one out of the options from friends testimony

6 core cpu 6gb ram

[sudden falcon]

You can try changing your phone to preset ROG/ROG 8 Pro. I'm on LD9 as well and this is what I use. I'd recommend you allocate what you need depending on if you solely play Azur lane or play that to the side. Given that 8 cores is a bit overkill, I play 2 cores/4069m when I do other stuff on my PC.

[polar ridge]

i tried, but when i downloaded from site

has appeared in chinese language

the installer

[wintry peak]

Please help! I can't log into the game! The game gives me an account error,
but I can't figure out how to fix it.
I’ve had this problem before, but it resolved itself by creating a new, different account for me.
And now it’s happening again.
Please help if you can!

[cosmic dock]

that account system isnt live yet. check the box to ignore for 7 days. log in using your in game bind from the settings menu on the title screen. once there, make sure you select the correct server. it might not default to your main one. if that isnt working, then youll need to email CS to recover your account.

[wintry peak]

THANK YOU SO MUCH!! I managed to log in, but what should I do about the Yostar account? It's different from my current one. Should I contact support?

[cosmic dock]

if you cant change it from within the website, i would contact them, yes. but dont worry about it too much quite yet, since it isnt live and no announcement oin when itll go live

[wintry peak]

Okay, I understand. Thank you!

[sage venture]

which site and version did you download from?

[fast scroll]

I need help, I can't purchase any gems at all, with google play coins or Paypal or card.
All cards are declined and google play credit has an error

I filled in the form for google play credit but why are my cards and Paypal not working either?

[polar ridge]

https://www.mumuplayer.com/

[sage venture]

is the language before installing also in chinese?

[bright berry]

mumu12 has a weird quirk where it often installs in chinese if your system locale isnt specifically set to en-US

which you can work around by setting your locale to that when you install it (requires you to restart your system after changing it) and then changing it back to whatever you normally use once it is installed

[sage venture]

lul

[polar ridge]

wth

[halcyon garnet]

really weird situation; shop was working on android 11 bluestacks until i looked last night, the skins in lobby and rental ui work but skin shop specifically is softlocked again lol

[sullen musk]

Go to the pinned message in the tech support channel, if it doesn't work go to the rental skin page and turn of the preview option, that worked for me on android

[wicked jolt]

Ever since the big update from about a month ago, my game loads slower now and crashes occasionally on my Pixel 8. It takes about a minute for me to get in the game whereas when I open it on my older phone, it loads in around 20 seconds. It gets stuck on checking for update for 30 seconds.

[cunning bluff]

i was offline fom azur lane for 3 months, & yesterday i bought a new phone, when i tried playing azur lane in that new phone it started lagging. Is this because of processor problem or game problem.

My new phone is Poco x7 pro
RAM/ROM : 16/512 gb
Processor : Dimensity 8400 ultimate

[steel locust]

Help me, My twitter account is suspended, I can't unbind

[sharp crest]

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[serene venture]

Stuck here for more than 30 minutes now
Tried re-installing and clearing cache

[cold blade]

Currebtly locked on this screen after I engaged in the new META showdown(helped someone with their own while i left my wifi coverage).
Edit:issue fixed, restarting the smartphone was the solution.

[lethal plume]

what is the best emulator to play on PC (one that looks the best, runs the best). I know this is a mobile game but is there any way i can change the resolution so it looks better on pc?

[earnest kernel]

Same here

[misty crow]

Mumu runs the best
They all look the same tho

[west verge]

I'm on Bluestacks it was working perfectly fine couple days ago but now with the update it freezes on the logo after the first click* to login (any suggestions) please don't say reinstall...😣

[lethal plume]

ah okay rip

[regal juniper]

hello, can i ask how to fix this? frequent stuck in loading when sorties

[cosmic dock]

do /logmode in botspam to see how to activate the mode. do that ingame when the loading gets stuck again and post that result here. some who knows how to interpret the result will see whats going on.

[modest forge]

anyone else running into a problem when you go to skins on bluestack 5 it freezes it

[misty crow]

yes, check the pins for the fix

[modest forge]

thanks

[quartz canopy]

Anyone able to provide assistance? I may be at risk of losing my account entirely

I was logged in perfectly fine on my old phone, but I've accidentally logged out of it on the old one when trying to figure out account details with the bug I'm having where I keep getting
400215: Binding failed. The Yostar account has been bound with another in-game account

I can't log in at all

[cosmic dock]

are you using the email that is bound in your settings, or the email for the Yostar Account system from online? because the Yostar Account system isnt live yet, so it might be conflicting.

[quartz canopy]

Bound in my settings

i forget exactly what it said and it won't let me log back in at all

i think i originally logged in using twitter but that won't work either

[cosmic dock]

/techsupport ok, then itll be best to email CS and let them know. they'll help sort out the bind issue.

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[quartz canopy]

Alright

[quartz canopy]

I sent an Email. I got a reply back but it was to provide everything in text form rather than screenshots

I hope it gets sorted fast

it keeps just sending me to the tutorial

[cosmic dock]

that was most likely the automated reply. just resummarize the issue, and when a person answers the ticket, you can provide full details and screenshots. hopefully itll be fast.

are you logging into the correct server? it might not default to your primary server. on the title screen, tap only once and in the center you can change. if your primary server is still goping to tutroial, thne you def need CS's help.

[quartz canopy]

it is my primary server

LittleEnterprise

[quartz canopy]

I click on twitter, and yostar to login, type in my information, and with my email through yostar, it sends me to the error code

[quartz canopy]

now it lets me login using that method but still sends me to tutorial

[cosmic dock]

yeah, something went wrong and your binds are conflicting. id leave it alone as to not mess with the problem further and just wait for CS to sort it out. unfortunately theyre the only ones who can help with bind issues.

[quartz canopy]

alright

[quartz canopy]

Is CS usually quick>

[cosmic dock]

id give them 2-3 business days to respond. some have gotten human replies in minutes. they can be slower on the weekend, but they have responded during those times. id say if you dont hear back by end of day monday, then send a followup email in the same email chain. hopefully ti doesnt take that long though

[quartz canopy]

alright

[west verge]

I remember that problem I got the fixed last time but now I have a completely new issue and even uninstalling did not help my game is stuck on the menu and freezez right here

I'm running on 11 and everything else is the same

[quartz canopy]

Was this likely due to a new system being rolled out?

[cosmic dock]

with the new login system in the works, it has been the cause of most recent bind issues. setting an email in the Yostar Account system instead of ignoring the message has caused issues. i dont know the details and cant clearly explain how or why it goes wrong. it just does.

[quartz canopy]

I last played 7 months ago about

It was whenever zuihou was released

[soft vector]

Some of the Live2D skins from the summer update won't display and make the game unresponsive and I have to restart. The new one that came out this week was initially doing that, but the update this morning seems to have fixed it.

Is this a result of the 32 to 64 bit device thing?

[indigo kettle]

Seem to be stuck on this screen. Tried another network and vpn but it's the same. Emulator works fine though so it looks like missing the small update last night on my phone is what fucked me over

[carmine hedge]

I just found out there are kaga skin voice lines missing from EN server that are present on CN and JP, should I report this type of stuff? could yostar not have added them on purpose?

[indigo kettle]

So i tried reinstalling and now it literally won't download any of the assets

I thought it was related to Yostar server issues since Arknights briefly had a similar problem but it seemed to be fixed there so I tried again

don't tell me I have to wait for next maintenance before anybody even takes a look at this shit

[indigo kettle]

nevermind trying a different netwrok again finally worked

[ionic orbit]

yo i cant log n

okay i managed to figure it out

[hazy palm]

rental skins just dont load (bluestacks) anyone know a fix

[sage venture]

check the pin

[hazy palm]

worked ty

[craggy light]

Very cool, I'm using a pixel 9 pro XL on android 16. This seems to happen in only a few select places, like the ambush screen in the video and a LOT anywhere in the build area. Tho it didn't happen when I first started the app soooo. The only fix I've found Is to put azur in split screen mode and resize it a lot

[misty crow]

Kaga has changed VAs
You need to change the VA to hear the lines

[lethal plume]

been having this issue where bluestacks kinda just freezes

[lyric lodge]

To add, Kaga's ORIGINAL lines are purged from CN, soooo...

[misty crow]

Who even is her new VA

[lyric lodge]

CN: Yuka Iguchi
JP: Ai Kayano

[small kraken]

whys my azur lane loading slow

[small kraken]

to boot up the game it takes like a minute

[orchid storm]

Can anyone help me with an AP I error issue? I can't pay Yostar for my l2d skin fix

[nova furnace]

Game stuck there for an hour. Changed to mobile data and it just happens the same.

[sage venture]

restart game, restart phone, sometimes it's wonky

[coral blaze]

---/logmode

[lyric lodge]

/logmode

[low wyvern]

https://youtu.be/l3ujs7D0tFE

[coral blaze]

/logmode

[low wyvern]

https://youtu.be/l3ujs7D0tFE

[wicked jolt]

Any advice on how I can get the game to load quicker? It takes about a minute and I've already reinstalled the game.

[carmine hedge]

no they are actually missing from the EN server. The skins in question are Gentle Blossom's Sigh and Dusk-Simurgh's Vigil, they don't have their unique lines even if you change to Yuka Iguchi, they do have special dialogs in JP and CN servers, but they aren't present in EN, it's has been that way for years, I think it might be an oversight, no one ever reported it, probably because of lack of information about it.

[tame canopy]

Guys, I'm having trouble making an ingame purchase. It doesn't matter what I do, I can't purchase gems. I disabled my vpn, it didn't work. I uninstalled AVG (i don't know why it was even installed), it didn't work. I made sure my google play account is set to the UK (current country), still didn't work. I genuienly don't know what to do.

[tepid urchin]

i can't login to the game, last time i played was like a few months ago (probably december last year) and nothing i do seems to work, i keep getting some error that says "authorization failed", i never had this problem before but at the same time i can't do anything about it, what can i do?

i even checked facebook and my account is still linked to the game and says it's still functional

however the game doesn't say the same

[dull vale]

so yesterday, bluestacks launched the game just fine on a Android 11 emulator, but now suddenly the game freezes up at the main screen with the whole black rock main screen, is there suddenly a reason for this?

the screen just freezes here, and i cant progerss any further

[zealous sedge]

finally . . . I have the time to make this VDO and submit the report. https://www.youtube.com/watch?v=_ZiTtzHafr0

[wicked kayak]

The game will not open it's been stuck like this

I tried to clear cache doesn't work

Vpn doesn't work

It randomly asked for 108ih MB update

And after that it's been stuck like this for half an hour

[icy lagoon]

is this encountered on phone or emulator (e.g. bluestacks) ?

if emulator try mumuplayer (link is in the pinned message)

[wicked kayak]

Phone

[scenic gale]

anyone have these issues where its just frozen ?

[tropic pier]

Weird line for shimanto new skin only for this interaction, on my tab s9 fe. Doesn't show on emulator.

[autumn vessel]

uhm, when i try to login with twitter(,x) it says authorization failed, but ive been using that twitter account for years..?

somehow if i try logging in with my yostar account which is in the same account it wont let me?

[plain cave]

Is the game not launching and freezing for anyone else?

Got it after a couple of phone resets.

[grave trail]

i cannot type anything

i restarted the game aswell nothing works

[sage venture]

did you set your physical keyboard settings on the android emulator

[quaint hawk]

game keeps freezing almost every time i play on LDplayer 9.1.40 (ships and projectiles not moving and i can hear sound effects but nobody takes damage) and nothing happens if i try to exit the battle, only thing that works is restarting the game. does anyone know how to fix it?

[cosmic dock]

do /logmode in #bot-spam to see how to activate it. next time your game freezes like this, do logmode and post the result here. if there is an error, someone who knows how to decipher it will see whats going on.

[autumn vessel]

what do i do..

[cosmic dock]

that account system isnt live yet. from the game title screen, tap on the left side and login using the email or account you have bound in your ingame settings. make sure you select the correct server. if all of that brings you to the tutorial, email CS for account recovery.

[autumn vessel]

if i login with twitter however which i also binded it says authorization failed

[lyric lodge]

Also check the EXTREMELY POORLY NAMED "results found" button to find your server(s)

[cosmic dock]

/techsupport then id email CS. i forget if there is currently an issue with twitter login or not. social media logins are unreliable because if FB or twitter change something on their end, it breaks on ALs side

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[autumn vessel]

ah

okay

[ruby lagoon]

I just downloaded the game for the first time and I can't get past the title screen, it just gives me a completely blank screen

Tried clearing cache and nothing changed

[ashen ermine]

wait, so does this mean we have to wait until al fixes the log in method?

[cosmic dock]

if you are able to at least get to the title screen, on the top right corner is a gear icon. tap that and do file/asset repairs. maybe something flubbed with the files during install

[cosmic dock]

i dont know if twitter log in is broken or not. but if it is, then not much AL can do if it was twitter that changed something with their login in method. AL would need to wait for the api top be fixed bfore they can address it.

[ashen ermine]

i see

also i'm asking for fb xd

[lyric lodge]

FB you need to use the app, login per site is broken since forever

[ashen ermine]

i do use and have the app installed

but it keep opening the tab for some reason

[ashen ermine]

how do i get it to open fb bruh

[wise dawn]

I created a account on June 3 somehow with Apple ID and now I can no longer login

[wise dawn]

Do the game help cent ever enter back?

Answer back

[lyric lodge]

Best to send them a mail.

[wise dawn]

It wasn’t part of the thing I needed to fill out

[lyric lodge]

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[lyric lodge]

Send a mail to adress there ^

[wise dawn]

I have used “contact us” in the game, but how long is a “while” usually?

[lyric lodge]

up to 3 WORKING days

[wise dawn]

So in three days, I can go in the game and they will have a answer

[lyric lodge]

That's the idea, yes

[wise dawn]

Damn:(

What if I bind Apple to my yo star account? Will that bring back my last account because it was on Apple?

Account yo star .com

[lyric lodge]

Yostar is just email, not apple. That yellow page thing is not active.

[wise dawn]

But it says I can bind to able if I want to and what’s the usual amount of time, it takes them to find a lost account. Is it also three days

“Able” apple

[lyric lodge]

They should contact you back, it should be fast... but I have no experience

[granite olive]

My account has been banned for some reason. How to send a tech support message?

[lyric lodge]

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[wise dawn]

@lyric lodge ok and thank you for help

[open salmon]

Anyone knows why I don't have the cycle secretary button ? I'm stuck with TB now. I'm on BlueStack Android 11 btw

Works fine on my phone but not on bluestacks

[lyric lodge]

Probably set to display TB only, change that setting

[open salmon]

thx

[wise dawn]

Right now, my account is bind to Apple what happens if I click on bind with yostar email it doesn’t delete it right??.

[reef pumice]

My account got banned for some reason and I don't know what happened

Help

[steel locust]

I emailed yostar for help unbinding my twitter account 4 days ago. I still haven't received any notification email.

[static vessel]

they don't work on weekends so

[steel locust]

Today is Wednesday and still no notification

[static vessel]

yeah, wednesday middle of the night

you could try following up on your email with "reply all" so it's still the same thread

[steel locust]

Yes, I just checked my email. I've been waiting for a week.

Twitter account was suspended, so I wanted to unbinding, but no response

[lyric lodge]

You can only delete the apple if another bind is present

[cosmic dock]

/techsupport email CS for help. If you truly did nothing to be banned, then it's a false flag. Usually those happen because of payment/ refund issues. CS can let you know what happened.

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[carmine hedge]

I cant top up in game it says its not available in your country

Can i top up in seperate offical website?

Does it exist

[cosmic dock]

#tech-support message Yo topup would be your best bet. Message link sends you to the site posted by a mod. If your country isn't in the list, then I'm not sure what else you can do.

[carmine hedge]

it says im in cambodia but im in turkey can i just change this to us or germany and enter my uid to top up

[flint topaz]

On Bluestacks, the game just opens to a gray screen and gets stuck there. Newest Bluestacks, Pie64 instance, most cores and RAM I could give it, Vulcan&OpenGL rendering, interface rendering to auto, ASTC set to software, but turning it off doesn't fix anything either

[cosmic dock]

I'm sorry. I've never used topup so i don't know how it works specifically. You can DM a mod for further clarification if you'd feel more comfortable that way than making incorrect selections.

[cosmic dock]

A lot of players have had load in time issues since the mandatory app update a month ago. I don't think I've seen any solutions. But a little unrelated, using Pie64 will have its own problems. AL is stopping support for 32bit os. Pie64 runs as 32bit even though it's displayed as 64. So if you run into skin and game freezing issues once you're in, that's most likely the issue. There is a pinned post that explains how to address it.

[reef pumice]

Oh well that's not as bad as I thought

[crimson tangle]

I'm on a unable to retrieve latest version info loop, despite having an internet connection, why?

[steel locust]

I have not received a response email from support staff yet

When will the support staff unbinding my twitter account in game

[vapid bluff]

Hey uh

Trafalgar skin is not working for me, it's not showing up and freezing my skin screen so I can't rotate

Actually skins that were working aren't now.. like Zeven PRovincien

[fickle isle]

By any chance is your phone operating on 32 bit
if so, see the pins for more details

[worthy mountain]

this quest not being completed, restarting the phone/game does not help

[drowsy mountain]

quick question how can I log-in to my old yostar accout via game? Whenever I try to do so I get that message "400215: Binding failed. The Yostar account has been bound with another in-game account". Haven't been playing for a while so i might have messed something up thx in advance.

[silk fable]

I have this problem too
how do I fix this?

[frail sedge]

And I'm having infinite "Looking for update"

[vapid bluff]

OK. Reinstalled the game on Android 11 as the pin says. It works.

Noice

[vapid bluff]

everytthing works fine but... Now the META fight is crashing for me

[late scaffold]

Anyone else having trouble buying the cafe/ticket/skin? I always get this message in the shop

But i have her though. Lemme whale damnit.

[lyric lodge]

Unlock cafe in events tab

[late scaffold]

Welp, guess im just an idiot. Thanks

[vapid bluff]

Yeah. Kawakaze META fight is crashing when it ends

[lyric lodge]

Post /logmode

[grave laurel]

do i seriously have to go back to bluestacks for this to stop happening? i REALLY dont want to do that, i finally broke free

[odd dirge]

has this just started happening again for you? im having the same issue, ldplayer yes?

i thought it was cause i changed my settings but it must have been an update

[grave laurel]

as soon as I switched from bluestacks to LD it happens allllllllllll the time, I cant trust leaving it to auto battle anymore bc I come back and its frozen...
I can safely say with 100% certainty, bluestacks NEVER did this.

[odd dirge]

did you recently uninstall bluestacks and it started happening? because that might of been what i did too. i recently uninstalled bluestacks and nox and changed settings

maybe there was some backend stuff bluestacks was doing keeping ld from having issues

[grave laurel]

completely uninstalled bluestacks as I thought something this like wouldn't happen, nor should it...?

[vapid bluff]

How do I do that?

I think it's related to the lasers not disappearing as they keep stacking

[odd dirge]

i think its possible bluestacks has a lot of processes that help virtualization. but im not completely knowledgeable on it. so its just a theory

[acoustic whale]

Need help, update gets stuck here after I confirm download size.
edit: phone restart fixed it

[lyric lodge]

Post it in #bot-spam

[fringe spade]

Can someone help me with my account? It's bound to my yostar account, and I can confirm it's there, but whenever I log into the game it makes me go through the tutorial and sets me up as a new player. I tried completing the tutorial and logging out, then signing in, and that did not work. I also tried starting fresh from a device that has never had the game installed on it and it still forces me onto a new account. I know for 100% certain I am using the right information and server. Customer Service stopped responding to me. I've put money into this game and now my account is gone, can someone help?

[fringe spade]

I resolved the issue, I will post instructions momentarily. Writing an email to support so they know the issue.

[lime turtle]

I purchased two trade liscence packs at the same time, the purchase was recorded in google play store and the deduction in my e-wallet, but the gems weren't credited. I also did this when my internet connection was poor. Anyone have an idea what I should do?

[fringe spade]

My old account was tied to my email, which for example is [e-mail]. When I logged into yostar for the first time since they created the new login system, I used [e-mail] and it made a new account for me. I did not realize this. This account was not connected to my character. I logged into the game using that account in the hopes it would move my account over, but it did not. This created a new character under the Yostar account [e-mail].

I found a reddit post on the Arknights subreddit that pointed me to migrate.yo-star.com. I used it to migrate my account (which was originally made back in like 2019 with [e-mail]), to my Yostar account under the same email. This failed due to me having accidentally creating an account earlier. So I bound it to [e-mail]. This bound my old character to a new Yostar account at [e-mail]. But when I logged into the game using that, it still had me create a new character and could not find the account.

I have some experience with databases and it dawned on me that my character probably still had an attribute that linked it to the email [e-mail], despite the fact I had migrated it to [e-mail]. I logged into the [e-mail] Yostar account and bound it to a completely unused email, then I logged into [e-mail] (which now had my old account bound to it) and bound it to [e-mail]. By switching my Yostar account to the exact email I had created the account with, the database matched the character to the account and allowed me to recover it. I am now logged in, account fully recovered!

[grave laurel]

I love it here, great emulator

[cosmic dock]

/techsupport if its not too late, do NOT issue a refund. email CS to resolve the issue. doing a refund w/o CS telling you could be seen as trying to get free resources and you could be banned. follow their instructions. also check your ingame mail for the gems. it might be delayed. but if they dont show up by the time CS answers, then that can be included

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[lime turtle]

Update. The gems from the first purchase have been credited. The second tade liscence pack amount still hasn't arrived but I just send an email to [e-mail]

[amber drum]

How to fix endless checking? I can't enter the game

[lime turtle]

Update

Customer service confirmed my duplicate purchase which should not be possible under normal circumstances. They said that they'll deposit the gems and the trade licence once my current one expires

[wooden venture]

does anyone having trouble with network connection failure with bluestack?

[crude sluice]

Its been 30 minutes checking update

[nova vortex]

same thing for me but it gets stuck on the "update complete. loading game"

[manic elk]

Having the same problem. Did you reinstall? I'm thinking about it, but 22 gigs seems like a lot to redownload.

[vapid bluff]

Anyone else crashing on Kawakaze Meta?

[crude sluice]

It fix already, and i dont know why

[worthy furnace]

Yup I'm feeling that too

[vapid bluff]

OK, my problem with the crashes were just memory allocation on Bluestacks

I increased it and now it's ok

[languid furnace]

i unnistalled my game because updatye complete. loading game problem but right now i cant login to my yostar account i already bind my azurlane game but its redirecting it to another account. help

[cosmic dock]

/techsupport the Yostar Account system isnt live yet. if thats what youre trying to use to log in, it wont work. you need to use the email/social you used in your in game settings bind to log in. when you log in, make sure you select your correct server. if that doesnt work, then you need to email CS to resolve the binding conflict.

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[languid furnace]

i already went into the Help section ingame to resolve, Thank you

[cosmic dock]

emailing will be more reliable. others havent had as much success reaching out for help through the in game cs option.

[languid furnace]

aww okay

[half temple]

How

[glass mesa]

Game wont start downloading

[compact cobalt]

Hello, i played the game a while ago on my old phone but the phone broke. now i have a new tablet which i installed the game on but i can not seem to login. I bounded the game on my old phone to a yostar account but when i want to login, it just tells me that the account/email is already bound to another ingame account. Which is obvious, cause i am trying to login to it. I am really confused. Can someone help me?

[versed shuttle]

Hello, I installed Waydroid on my Steam Deck and installed Azur Lane. However, when I launch the game and it tries to load the news window, it just crashes. Has anyone tried running this game on the Steam Deck, and is there a way to fix this issue?

[hidden yoke]

I'm trying to log back into my account that was previously made using twitter, but when I select my account from the game using the twitter login shows the game introduction
I went to the yostar account center and tried to bind my twitter account to the yostar account but it shows "failed to retrieve game data" and I'm scared it'll delete my account if I confirm
I don't understand how I'm supposed to get my account back

[cosmic dock]

That account system isnt live yet. you have to login using the bind you used in your ingame settings, so twitter for you in this case. from the games title screen, you can tap on your bind option on the left side to log in. see the screenshot. make sure the server you played on is selected. it might not default server. when you tap on the "change" button, youll see a "results found" button in the top corner. tap that to scan servers to see which have an active account. if your server doesnt have your account, or it sends you to the tutorial, youll have to email CS for account recovery.

[cosmic dock]

see my message above and use the parts that are applicable to you.

[midnight kindle]

Hi my bluestacks has been freezing after this azur lane recent update

I have to close BS constantly just to get it working

[dark pollen]

I wanted to ask a bit of help because in the morning on my red magic I found out the skin that I don t know why is not full screen anymore.
Wanted to ask if someone had the same issue

[compact cobalt]

this part "from the games title screen, you can tap on your bind option on the left side to log in." is where the error occurs, i can not get to the server selection. here is a short vid with what happens (and for extra info, i use the same email/yostar account for arknights and that works fine, idk if it has anything to do with it)

[wet heron]

this is happening to me too. Is there any news on Azur Lane getting ported to PC?

[wet heron]

ok i have LDplayer 9 but it only goes up to 6 cores

[wooden narwhal]

so I was about to bind my email that I use to log into al and ak, but only al account that I cant even bind to my yostar account. need help with this, I kinda confuse about it.

I need to see my beloved vanguard,..

[cosmic dock]

At the very end, when that account popup window comes up, check the tiny square on the bottom right that says don't remind me for 7 days and close the window. That's the Yostar Account System that isn't live yet. I can't see a tap marker on that part, so I don't know what you're clicking.

[compact cobalt]

ah i just clicked the big yellow rectangles. I just tried what you told me about the dont remind me thing and it worked, thank you !! :)

[midnight kindle]

this last update screwed over autobattle

where do i go to report this

my bluestacks froze too many times even reinstalled

i cant finish any battles or complete any reward progress

[naive relic]

Can i get help on how to make the private quarters run at a higher framerate? I have 60fos selected, and these are my 3D settings but everything is still choppy, and has been ever since the mandatory google play update. Also I repaired assets but nothing changed.

[lyric lodge]

Reflection, post-processing and HDR are very high intensity settings...

[sharp crest]

yeah light and shadows are very intensive comparatively

[wraith grove]

I lost access to the email i binded to the game
currently i only login with facebook
how can i change the binded email?

[scenic canyon]

is there any way to figure out what my old account was i havent played in a while and cant fine what is connected to it since the wierd yostar account binding

[vague bay]

is there anyway to not verify everytime i login

[vagrant sequoia]

If you're logging in via the binding buttons on the left side of the screen after bootup, you don't have to do that everytime. Just click until it gets you over the server selection, then the home screen

Unless you're logging in on different devices

[midnight kindle]

is there any word on the whole galaxy crashing?

Can't play on phone either cause thats also a galaxy

Don't want to risk bricking my phone

[lyric lodge]

Go through support, only way to change YoStar account

[scenic canyon]

Do i need to talk with support about this?

[frail sedge]

LD player. Permanent "Checking for updates". Is that Bismarck II curse?

[lyric lodge]

We can't help you with the data provided

[scenic canyon]

well i only know some stuff tho i dont know what login i need to use

[lyric lodge]

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[scenic canyon]

thx

[midnight kindle]

Just want this problem fixed 😦

[static vessel]

check the most recent pinned message in this channel

wait no wrong problem my bad

[midnight kindle]

was about to say I dont use skins lol

[grave laurel]

7th time today :)))))
LDplayer?

this came back too which is fun

[midnight kindle]

bs

[grave laurel]

i will not go back to bluestacks, its not gonna happen, every other game I play is fine

[wicked jolt]

On Android, game blacks out whenever I limit break a ship. Also loading the game takes about a minute since it gets stuck on "checking for updates"

[burnt valve]

hello, does anyone know how to get back old accounts they haven't touched in years? I quit around 2022, hadn't touched the game since and now I can't log back into that account. anyone know any solutions?

[candid cove]

Hello, I have the following problem: I was playing on my phone but it was damaged, so I decided to play it emulated on my computer, but my account says this, what do I do?

[cosmic dock]

/techsupport youll have to email CS for account recovery. have as much info about your accoutn ready for when they ask. like name, uid, server played on, etc. if you made any purchases and still have those receipts, ahve them ready. the first email will be an auto generated response. when a human gets to your ticket, theyll ask for the info.

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[cosmic dock]

that login system isnt live yet. when you go to login, and that window pops up, on the bottom right is a check box that says ignore for 7 days. tick that and close the window. if its too late that the fail to bind has already caused a conflict with your login bind, then see my message above for emailing CS for account recovery and bind resolution.

[balmy moth]

is there a recommended android emulator for Azur Lane? Ld player has been freezing from me since an update about a month ago

[mild quiver]

MuMu is good out of the box. Only just encountered a problem with it, and that was after me using the private quarters for a few days.
Last I checked, BlueStacks, specifically using Android 11 or 13 instances, is mostly fine.

[balmy moth]

thanks! ill check out MuMu. havent tried that one out yet

[candid cove]

Where is my progress? Why do I start in the tutorial?

[cosmic dock]

after you log in, you might have to tap in the center on the word "change" and switch to your server. it might not default you to your played server. if youre unsure, or the list shows up empty, tap on the phrase "results found" in the top left corner. that will scan all servers to find active accounts. if both of those keep sending you to the tutorial, then you need to email CS as i (worryingly) suggested before.

[candid cove]

No, it doesn't work

[cosmic dock]

damn. then yeah unfortunately youll need to contact CS. only then can help resolve binding issues.

[candid cove]

How do I contact customer service?

[cosmic dock]

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[lilac flicker]

Does this happen to anyone? The game suddenly asked me to download a 6.6 gb update.

[sturdy willow]

How do I make the Asset Selection show up again? Do I really need to uninstall again?

[trail creek]

Cosplay competition is asking for a social media but is it okay if it has nsfw content? 😭 I don't have any sfw cosplay socials

I tried to post my cosplay photos in here too but couldn't because my old ig wasn't acceptable social media. It was public but maybe too nsfw

Sorry if it sounds too much I really wanted to participate

[lyric lodge]

Does install all assets and marking them all doesn't work the same?

[lyric lodge]

This is for the game. Try #1020044605053476994

[sturdy willow]

No, I just want the base game (the 8.1 gb, I accidentally ticked l2d)

I just uninstalled and installed it again to show it up

[lyric lodge]

The basic installer is just all deticked in settings

[mint ember]

Hello there, just make sure your submitted work is SFW. There is no limitation on your social media account.

[trail creek]

Ty! Hope it works this time

[zealous sedge]

@loud ridge @noble urchin look like libndk problem has gone. can you check on your side ?

[tired fulcrum]

I'm having issues with my game softlocking/freezing midcombat. All ships and projectiles stop moving but still spawn in, the timer stops, and attempting to exit combat does nothing. I've seen some other posts highlighting the same issue, so is there a known solution to this? And is it an issue with my hardware, the emulator, or the current update of the game?

[swift trench]

Greetings!!
Iam having trouble logging into my Azur Lane Account. I cant seem to remember which gmail it was connected to and it may have binded with the wrong one when i downloaded the game on a new device. I do not remember my UID either sadly, is their any way to recover the account?
My server was Amagi and i was around Commander lvl 82-83, i have some transaction receipts.

[cosmic dock]

/techsupport email CS for account recovery. When a person, not auto generated response, gets to your ticket, provide all of the info you can. Having copies of those receipts will help, so send those as well. Give about 3 to 5 business days for a response, but hopefully they'll be faster than that.

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[trim flame]

Since maintenance does not download anything, try to uninstall and reinstall but the loading screen stays like this, does anyone know why it should?

[lime barn]

Hi, so last time my game froze on the skins and i had to keep closing it to keep playing. I followed the steps instructed and now with the new update its doing it again. Im not sure what to do?

[plain flare]

How fix

[trail perch]

Hi can I get help please

I have played before and now I came back and all my accounts don’t have any data but I still have my uid

[lyric lodge]

Check if you're connected to the proper server. It defaults to the latest new server after install

[trail perch]

I’ll try

Oh ok so my account is back but after I switched servers then the game crashed

So I think my account is still here

Sorry for wasting your time

[ripe echo]

I have an issue that when I press any random UI button in AL. It restart my AL game.

[hoary vault]

I don't know how to log into my old account. I'm pretty sure I have used the same email to bind it but I have no idea what to do

This is the my old account I'm trying to get into

[fickle isle]

Email customer support
Also idk if its really a good idea to expose your SDKUID, just saying

Tho before you do, have you already double checked that you're on the correct server?

[kindred minnow]

My old account was linked to an gmail that I can't remember. Is there any possible way for me to get it back?

I made a new account to find it on the server Sandy, it's still there, I just can't remember my login

[cosmic dock]

/techsupport email CS for account recovery. have as much info about your account as you can ready for when they ask. name, uid, server you played on, purchase receipts if you have any etc. the first email will be an auto generated response. a person should get back to you within a few business days, but hopefully itll be sooner

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[kindred minnow]

Update, it was actually linked to a Twitter account I lost years ago. Any idea if they'll be able to do anything?

[cosmic dock]

that would still be considered account recovery, as well as resolving a bind issue. they should be able to take care of it as long as you have enough info to prove account ownership. theyll be able to tell you more than i can.

[kindred minnow]

I wish it showed my uid in all the old screenshots I've got of characters I pulled.

[sharp quartz]

Hey there, since the latest store update the game sometimes goes either full on fragmentation like in the screenshot or just black screen.
I've managed to somewhat recreate it as it occurs when the map is loading after a fight, or I switch from main menue screen (after logging in) to event map. It mostly occurs when I engage Splitscreen mode.
Currently I have a Pixel 9pro running on Android Version 15.
I haven't tried to uninstall and reinstall the game yet, as it would take a long time with my somewhat crap connection.
I appreciate any help given.

[fickle isle]

Have you already tried other apps/games to see if the effect persists?

[sharp quartz]

I tried it with other apps, yes
Sadly the "problem" only persists with Azur Lane

[novel wren]

Can someone help? the ar camera mode in private quarters on my samsung s24fe doesn't work, support didn't answer ((( everything is visible in the screenshot!

[tired nymph]

Hello has there been no solution to this, it's gotten worse to the point where it's every 3rd option I choose causes a black screen

[fickle isle]

At that point it sounds like a issue with your phone itself more than the game

[autumn cypress]

Can I get unwarned please, I don't know from what time it's like that but I promise I didn't know that reacting with 😭 on a game news channel on a skin is considered being a pdf

[cosmic dock]

Follow this message link to go to the rules page. #rules message Near the top is a dashboard link that you can use to appeal a warning.

[urban vortex]

I have a similar problem, but for me it only occures when i get into the construction queue screen.
Not always, cant even say what i do differnet when it happens but it just turns the screen black, but i can still switch apps only AL isnt responding anymore
But im on an samsung and the problem is since at least 2 OS updates and i think is occuring since the last app update of the AL app as a whole via the appstore

[dawn delta]

Any solution to this? Game was fine yesterday but today I'm getting stuck on this screen

[short swift]

Same, but im stuck in the loading game screen

[urban vortex]

Wel restarting ur device can help

[short swift]

it didn't work :c

[lyric lodge]

Post a logmode, see if it needs a reinstall or connection issue

[visual moon]

Same issue here, seems like tomorrow I'll have to try to reinstall

[weak surge]

I Have an issue, Everytime i do History/Lore except events there's No voice acting or voiceline at all not even in cutscenes what do i do?

[sharp crest]

nothing
its just not common for AL to have voiced cutscenes

[frank citrus]

If I go in the skin shop my game will soft lock if there is a tick mark in the preview and I can not turn it off as the game locks up before I can click it, any know how to fix this?

[arctic nebula]

Does anyone else have this issue android emulator (Memu) that new l2d skins won't load in and crash the game?

[frank citrus]

yes, seams like a very common problem.

From what I can find there is no fix for it so avoid l2d skins I guess.

it has been in the game since 2018 on and off on all emulators and some phones.

[maiden laurel]

Is the gane down right now ?

I'm trying to login but it kept reset to title

[maiden laurel]

Ah so no fix..

Reinstall doesn't solve the issue for me

[arctic nebula]

I'm trying LD player now to see if works or not otherwise switching back Memu

[frank citrus]

did not work for me, also tried Knox and Bluestacks

[arctic nebula]

LDplayer it works

[frank citrus]

try just be sure flip preview a bit back and forth

[arctic nebula]

Give moment I downloading AK should done in 5m

[arctic nebula]

It seems to be working this is the only new L2D skin I have I haven't bought any because of this bug

[frank citrus]

for me the issue is mainly here if the preview button is ticked on

[arctic nebula]

For it LDPlayers works

[frank citrus]

guess I can try LDplayer

[arctic nebula]

Please let me know if works so we can recommend to other commanders who have issues with other emulators.

[frank citrus]

will do when its down

[frank citrus]

Ok so also did a full un and re install on bluestacks, both of them works again now so don't know if if there is much diff from Bluestacks and LDplayer on this or if was just a matter of reinstalling the game?

[arctic nebula]

For me reinstalling the game didn't work or did you mean emulator?

[frank citrus]

game

[hollow ermine]

Good evening guys. Did you guys just got a game update just now?

Like 160+ MB update.

[open imp]

just question anyone else stuck on loading game screen ? (after checking update) on mobile? i also dont have any internet issue

[hollow ermine]

Mine's updating really really slow after reaching like 130MB it went from 11Mbps to 14kb/s. Now I can't play the game.

I have no internet issue.

[arctic nebula]

I just downloaded Bluestacks I used it before had issues unrelated to this maybe it will work there too

[open imp]

1 minute loading where usually not take this long

[maiden laurel]

Yeah it's just 1 minute loading, crashing or restarting

Same for me

[frank citrus]

did that for me also but stutting down and starting up game a couple of times worked for me.

[open imp]

i just record 1 minute it now been 30 minute ish loading

[maiden laurel]

Better off trying to restart a couple of times, I just gave up

[open imp]

phone restart or game restart?

[maiden laurel]

Didn't work for me, but some claim it work

I'll just wait for the patch

I even reinstalled it, but still no response

Personally, trying any longer it's not worth my time. If I don't even know why this happens in the first place. I won't reinstall my game for a second time

Good luck to you tho

[storm saffron]

how do I change menu music, I cant find the song selection button on the juustagram page thingy

nvm i figured it out

[arctic nebula]

Bluestack seems to working also Arknights again too with no issues.
For whatever reason Memu didn't work at all even reinstalling game and emulator.

[frank citrus]

So fare for me it seams like LDplayer is best out side battles but Bluestacks do battle a lot better

LDplayers for about every 20-30 battle it will lock up like this and game will need restart, never seen that on bluestack.

[rose spire]

Uh can someone help me with ts

I can't even click of do anything on the screen

It moves but I can't do anything

[narrow gust]

yes, getting tired of this shit

[last imp]

Why am i stuck on checking for update screen my internet are fine

[open imp]

seem alot people does.

[last imp]

Not only me?

[open imp]

nah i also have those seems phone things?

[last imp]

I was confused, i tried delete my AL cache

Then reinstalling, now i cant even download the resource thing

It detect the missing file but when i tried to press download it just stuck on checking for update

[ember umbra]

I just downloaded my AL in LDplayer and it stuck on this page, any solution?

[fast pumice]

The game stay on the 2nd screen after i confirm on the 1st and doesn't seem to download anything even after waiting more than 30 mins

[olive heath]

I don't know why but L2Ds don't appear and I have to restart the app because I can't click on anything, but this doesn't seem to happen with ships I already have, unless it's just skins

[fickle isle]

Is your phone running off of a 32 bit processor by any chance?

[olive heath]

probably, it's a bit old but it doesn't show up on settings so I may have to look it up with an app, but I remember that some skins worked in previous events

[midnight shell]

I've been stuck like that for a long while that I just gave up, guess I wasn't the only one.

I uninstalled it and tried to redownload everything again and now I'm stuck once again.

[lime willow]

My AL stuck at the update complete screen, what can I do other than redownload every asset?

Relaunching the game doesn't work too

[short mirage]

I need help. I'm trying to go back into the game but when I try to log in into my yostar account, it says that I'm creating a new yostar account, when I already had a previous one. what do I do?

[last imp]

I have the same problem since yesterday

So it seem im not the only one

[cosmic dock]

when you open AL and get to the title screen, you log in on the left side. tap on the system you used to bind your account. when the Yostar Account System message pops, check the box on the lower right that says dont remind me for 7 days and close the window. that system isnt live yet. if its too late and touching the yostar system affected your usual bind, then you need to email CS to recover your account and fix your binds.

[short mirage]

does having a receipt for gems order help?

[cosmic dock]

if you do need to email CS, yeah. having a receipt will help prove account ownership.

[short mirage]

also, I think it's too late, because I'm returning in a new device ( change phones) so this device didn't have any bindings

[cosmic dock]

new device doesnt matter. in your ingame settings, you hopefully have an email of social media used. you use that to log in on the left side. the issue would be when your ingame setting bind and the new yostar system bind conflict when you attempt to make an account.

[short mirage]

wait, hold up. what do you mean by "have an email of social media used"?

[cosmic dock]

you ingame settings here. these are game dependent, not device dependent. if you did not have any of these set, then you need CS to help with account recovery.

[short mirage]

no such button

and my account was bound to my yostar account

not to any social media account

[cosmic dock]

enter that email in the popup and tap on generate. itll send a code to your email. once the yostar account system pops up, just close that window. if you cannot login from here, then youll need CS to help.

[short mirage]

so, enter the code generate then close the yostar account system once it opens

[cosmic dock]

yes. and hopefully whatever you did with the yostar system before doesnt affect this emial bind.

[short mirage]

"Yostar account binding failed" when I close the window

[cosmic dock]

/techsupport yeah, youll need CS to help unfortunately.

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[short mirage]

sadge. thank you

[short mirage]

so, should I make a new Yostar account anyway

and then ask support to bind the azur lane account to this new one?

[cosmic dock]

no. i wouldnt do anything further just to not further complicate the bindings. CS will let you know what to do and what account info to provide.

[short mirage]

they replied asking for these

and I don't have any of them 😭

haven't played in almost a year, I don't remember these things

[cosmic dock]

give them all of the info you can. let them know you also have purchase receipts. unfortunately there isnt anything more i can provide for help.

[short mirage]

alright

thank you

[olive heath]

a bit late, but it says arm, I guess it should say arm64 or something, I don't know too much about that

[frank citrus]

what emulator are you using?
and you most likly need to uninstall game then reinstall.

[rose spire]

reinstalling 20+gb of the game

yeah, sure

[rose spire]

i downloaded it on play store

[cosmic dock]

the issue is most likely the OS. the new skins starting from when the mandatory app download happened require a 64bit OS. so if your phone or emulator is on 32bit, the skins wont work and theyll break story scenes. there is a detailed breakdown in the pins in this channel. so in a way, you would need to redownload the game, but not just mindlessly.

[rose spire]

AHHH

ok then

[fast pumice]

Tried do reinstall the game from nothing and now it stay frozen here after i tell him to start downloading

[rose spire]

Do I really need to reinstall the game just because I clicked preview

It worked until I clicked preview

Apparently, only these new skins lagged and hang my game

And now I can't do anything to disable preview

[cosmic dock]

closing and opening the game should unfreeze it. but if you want to preview, buy, and/or use newer skins, you need to upgrade to a 64bit OS. App stores are pushing devs to move to 64bit development. nothing AL devs can do about it.

[open imp]

Nah I try these like it been 2 day I try closing and opening still stuck despite no internet problem

[rose spire]

why cant playstores have it too 🥀

[dim brook]

i never had issues with Mumu until now. currently stuck on loading screen. tried uninstalling and reinstanlling but still stuck on the same screen when loading up the game

[outer ore]

Excuse me,Is Yostar account only work for one Game from yostar?

I had one account that connected to two yostar games before (Arknights and Azur Lane)

Or i need make contact with customer service?

[rose spire]

Man, I'm actually gonna crash out

[undone glen]

Hey guys, I'm trying to play Azurlane again after not playing for 5+ years or so, but when I launch the game I've downloaded with my google account back then, I have to start from the beginning ? How do I recover my old save data ?

[short mirage]

@cosmic dock sending you this feedback just so you also have the info. so, after talking to support, they told me the same thing you did. log in , click the "ignore this for 7days checkbox" and login into the game. I also got the "Yostar account binding failed", like I said here (#tech-support message), but support told me to ignore it and try to log into my old server anyway (Washington), and lo and behold, it worked. so I was actually just a step away. thank you for the help!

[lyric lodge]

#tech-support message

[undone glen]

Last time i played was 6 years ago, they had a different login method then I think

[native stirrup]

so my game is stuck in loading screen

not even server list were showing

just blatant 3 girls pic

[native stirrup]

bruh

game just didn't let me play the game with vpn on

[warm wigeon]

so my purchases got refunded for whatever reason, i still have the items. will something bad happen?

[lyric lodge]

You want to contact support before you get banned

[warm wigeon]

[modern wave]

Lost my account because it was on Google

How to recover it

And the I don't have enough storage too

[modern wave]

Anyways later

[sharp crest]

emulator is always an option if you can do that
assuming you’re not quitting, contact customer support (this isn’t it, the email is #tech-support message) and give all the info you can abt your acct, like the uncensored ss’s you sent

[undone glen]

I've sent an email 2 days ago about the exact same topic but have yet to receive an answer. Should I send another ?

[cosmic dock]

2 days ago was sunday, and we're barely into tuesday. give CS 2-3 business/working days to respond. if you dont hear back by wednesday, send a followup email in the same email chain. sending a new email might push you back in the ticket queue.

[wicked jolt]

My game's screen bugs out on Android every so often.

[molten panther]

So when I try to sell my ship it tells me this and I don’t recall setting any password up.

Is there a way to reset this?

[cosmic dock]

/techsupport in the in game settings, there is a section where you can set the password to lock and unlock girls (and equipment). im not in game so i cant SS it, sorry. if you forgot the password, you need to email CS to reset it. IIRC, they can only help you with this once every 30 days, the information ? in that menu has more info. CS email is in the following message if you need it.

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[shut loom]

my game is stuck on hash file check failed, try again?
I play on IOS and ive tried reinstalling

[lyric tinsel]

ok this probably has been asked over and over again, but has anyone ever actually found a fix for the ''Freeze mid Combat'' on 64 Bit Bluestacks

[rain geyser]

Guys, i'm tryna log inn to my account after not having played for a year but it aint working, wtf. I already had an account connected to my twitter and my yostar account but according to azur lane, i do not have an account and i gotta register

What do i doooo

[lyric lodge]

Logged into both and same result?

[rain geyser]

To be fair, i don't even know which server i was on

Last time i checked, it was europe

But

I see no europe server here

[lyric lodge]

That is because there are no europe servers. Use the EXTREMELY BADLY NAMED "Results found" button to find your server

[rain geyser]

There was one called europe before, no?

Holy peak

It was washington

My lvl 61 save is back

It has according to akashi, it's actually been a full year

[fluid nimbus]

Uhh dumb question but how do you create/log in on another account on the same server?

[mint bobcat]

That would be against ToS

[lyric lodge]

You can create an alt on another server though, just login to the other server, done

[gentle kettle]

Hi, I'm trying to login to my account after I took a year long break

but I get stuck on the monthly login event

like I can touch and it makes the animation so the app is still running

I just cant select any buttons or anything

I tried on two different devices

help would be appreciated

T-T

[gentle kettle]

this is as far as i got on both devices

[cosmic dock]

this sounds like a connection issue. its been happening more to me and a lot of others since a big mandatory update a couple of months ago. try fully restarting your device. if that doesnt work, then restart your router. If youre able to, also try a different network entirely.

[gentle kettle]

I see

[undone glen]

Cs hasn't responded to my after I initiated a request about recovering my account from 7 years ago via google play in 5 days, should I send another email ?

[bold idol]

I'm trying to play AL after installing it on my phone and I am stuck on "Loading Game..." the moment it opens. The line on the bottom of the screen is filled up instantly. After that, nothing more happens no matter how long I wait. I tried reinstalling the game, didn't help. What can I do?

[bold idol]

So I should...

1. Uninstall the game
2. Turn off and reboot
3. Reinstall the game
   right?

[bold idol]

unfortunately, didn't help

[bold idol]

first time ever trying to play AL

[dim steppe]

Do you have enough storage on your mobile device?

[bold idol]

is 200 gb enough (yes)

[dim steppe]

I’m only at 64 gb and it’s running at a hair for me , not to mention AL is at 20.89 gb for me 😭

[bold idol]

it just stops at EXACTLY 291 mb at refuses to do anything else

like I wait a few minutes, it's size is 291 from 276 or smth and nothing else happens

[dim steppe]

Idk how but mine works fine, that is so weird

[bold idol]

my device is huawei nova 12i, maybe it's related in some way

[dim steppe]

Idk man, I thought it was a storage issue, I wish I knew more but I don’t. Sorry, I wish I could’ve helped you out

[urban vortex]

I currently have the issue that my A23 runs insanly hot (like almost burning my self above the cpu) after like 10-15 minutes while playing AL

But it is only like the last patch i think

[bold idol]

Was it fixable?

[urban vortex]

But i may try turning the graphic quality down first ^^

Because it is specially bad in opsiren

[undone glen]

But how do I contact cs properly, just send an email to [e-mail] ?

[stuck charm]

Has the current Event shop been already removed because I can't find it anymore.

[cosmic dock]

The event shop that was present belonged to the Bismarck zwei rerun. The shop closed 1 week after the rerun concluded, which ended up being a couple of days ago.

[quasi cedar]

Want to play on a new device with my yostar bound account. Where's the option to log into that? It only gives me the option to bind a new account to email address, to which it obviously said "Email is already bound to another account"

[quasi cedar]

In the browser, I can log into my Yostar account and it also shows me that my Azur Lane account is indeed bound to it.

[golden rock]

Im having a bug

When im trying to go in the skin store to bought azuma skin the game woulf freeze and not shown any skin on screen

I cant press anything even tho the game still running with the chibi still floating

[quasi cedar]

Anyone?

[cosmic dock]

#tech-support message The Yostar account system is the part that isn't live yet. When the box pops up, on the bottom right check the box that says ignore for 7 days and close the window.

[quasi cedar]

So you're still unable to log in via Yostar account and you still need a binding via for example twitter?

[cosmic dock]

Correct. Whatever bind method you have set from your in game settings is what you use. Tap on the corresponding option on the left side per the ss.

The Yostar email from settings and the Yostar account website are 2 different systems. You can use your ingame settings Yostar email to log in. But you cannot use that website.

[quasi cedar]

I mean, I'm very certain that I did the Yostar account email thing in the in-game menu back when they introduced it. Shouldn't that work then?

[cosmic dock]

Can you see where it's asking you to set up a new bind? Because if youre entering the correct email/social, then it should work. Entering the email should then ask you to generate a one time code sent to your email.

[quasi cedar]

It is generating a code and it's sending it to my Email. When I enter that code, I get "This email is already in use" (along that line)

So I'm assuming that it already created a new guest account on my new device and is now trying to bind that to the email address that I've already used to bind my actual account, but I don't know for sure of course

[cosmic dock]

/techsupport Then I'd email CS for binding help. Something conflicted when you bound using the website.

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[quasi cedar]

Already did. I'm also currently updating an old device where my actual account should still be active, I hope I can access it there and bind it to my twitter or something

So to clarify: I'm fairly certain that I did this step here back then (I also removed the twitter binding, I think that was needed).

[cosmic dock]

Yes. That Yostar email still works. If you're still logged in on your other device, then you should be able to log in. And then a social media bind should get you into your account on the new device. I'd def still have CS resolve the email bind, but at least it wouldn't be account recovery as well.

[quasi cedar]

Device updated and I got in. Apparently, the Yostar account binding was gone again and replaced with my old twitter binding. I have emails with verification codes that confirm that I did the Yostar binding at the time I believed I did, so somehow this rerolled I guess? Very weird.

[quasi cedar]

Whatever, I'm back in. Thanks so much for the help

[lean phoenix]

any one phones gets hot during gameplay this patch? my for some reason does Sony Xperia V 1

[fickle isle]

That's because your phone's struggling to meet the processing demands for the game, especially if you've been playing it for extended periods of time

Other factors like screen brightness, background apps, and even playing while charging your phone can also contirbute to overheating

[lean phoenix]

Its a didn't happen before latest patch and my phone doesn't have issue in other games

[fickle isle]

Odd
Well either way it's still a hardware issue so it is what it is

[narrow mist]

Hi, may I know how to login to my account if my account is already binded in a different PC?

It says I need to register/bind but I already binded to my email

Is there a way to do login?

[sharp crest]

well you cant bind an account to a device, just a certain acct/social media
once you login using the bind, press server list, then "results found" and it should show you where your acct is
if that doesnt work 🤷, cs time i suppose

[sharp tide]

Hi I have a question regarding account deletion, I need to know whether my account is being deleted or not since today while attempting to login to my account after about a year I accidently created a account linked to my email while my old account was linked to my FB account I started the deletion process on the new account to unbind my email but now my old account says it is bound to my email but when I check the yostart account center I can indeed log in to two different account bound to seperate game data with different id's. On the yostart account center it shows that my account does not have a binded email but in game settings under account it has my email. so I'm confused on if my account is going to be deleted or not and need to know if I need to cancel this process or how to undo this mess.

[lusty forum]

Hey guys, I last played AL about five years ago and never bound my acct the last time I played, just want to confirm that I'm pretty boned on trying to get that account back, right?

[cosmic dock]

/techsupport The website Yostar Account system isnt live yet. so if you did anything with that, then there might be a conflicting bind issue going on. the only deletion process is in settings, so this is just a login in override more than anything. if using your yostar email or social media login (the ones form your in game settings) does not get you into your account, then you need to email CS for account recovery as well as bind resolution.

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[cosmic dock]

not necessarily, but most likely with that much passed time and no bind. see the immediate message above for CS email and contact them. after the automated email, a person will ask for account info to prove its you. provide what you can. if you made any purchases and still have those receipts, send those as well.

[sharp tide]

Thank you for the reply, I kinda freaked out a little bit when I realized I might have started the deletion process on my main account I did that by going into settings and hitting delete while on a account on a different server with a different name and different uid from my main which I was able to gain access to I just needed to sign in with my FB account to get it

when I go to the yostar account website I can see my main on a different yoaccount with a different id from the one I linked my email to the only weird thing is that while in game in settings on my main account it says it is linked to my email but on the yo account website it says no email is bound

I'm like 90 percent sure my main account isn't gonna get deleted I think I just started the delete process for the one I made by accident

[cosmic dock]

ah, if you went into settings>account> and scrolled down to the deletion process, then id def undue it if you can. i dont know what the time frame is once initiated before the process is final. if there is any confusion on which account is bound to what and how that ties with the website, id still contact CS. better to be safe than sorry. 90% sure is not 100% sure.

[sharp tide]

yup thats why I came here to ask but I guess I'll have to chase up that CS then

[cosmic dock]

yeah if it was just an email conflict and binding issue, it be fine. but having selected the deletion process, if def check with them to make sure youre accessing the correct account and are then deleting the correct one.

[slate hatch]

Hey guys, I recently redownloaded the game for storage reasons, and it won’t let me back into my account, I tried logging into the game on the email I used but it keeps saying it’s binded to a different account

[vague kraken]

I bound the wrong account to my Yostar account. How do I unbind it so I can bind the right account to it?

I have lv 80 account, but when I tried to bind it from the first page (the login page, not the in game setting), I unknowingly created a fresh lv 1 account and bound that to my Yostar, instead of my lv 80

[cosmic dock]

/techsupport @slate hatch@vague kraken you both will need to email CS. only they can help with binding issues. just to make sure, youre trying to access the correct server, right? if youre logging back in on a new device, the game may not default you to the correct server. once you log in, tap on the title screen once. in the center itll show your server and a "change" button. you can tap that to change servers. if this doesnt work/help, then CS is needed.

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[vague kraken]

On my case, it's completely different account. But thank you, will email CS

[slate hatch]

Man they’re asking me for my UID but I don’t remember what it was 😭

[cosmic dock]

yeah thats gonna make things more difficult. do you have a screenshot of it somewhere that you might have forgotten about? i guess just provide CS with as much info as you can. unfortunately there isnt much more i can help with.

[strong flax]

hey so, I'm playing on nox, when playing opsci sometimes it works fine, others it freezes. like its moving and shaking and doing moves and whatnot but its just stuck in place. but i can still access menus, the chat, etc. chats not stuck, its perfectly fine. do you guys know what could be wrong? - has been happening for a few weeks, and works at random

and right now the game wont fully open at all for me anymore

this issue has been happening for a few days now

[fickle isle]

The emulator itself could be still on 32-bit which the game no longer supports

Also ngl i'm doing more research on Nox since I've never heard of it before and it sounds quite buggy in general, maybe consider switching to a different emulator like Bluestacks or MuMu Player

[brave phoenix]

How often should I repair assets?

[fickle isle]

Only when you need to
which shouldnt be something you have to do on an alarmingly regular basis

[brave phoenix]

Oh ok

[fickle isle]

like i can count on one hand how many times I've had to do that in the 3 or so years I've played this game

[brave phoenix]

I see

[olive garden]

I've played almost 8 years. I've rarely had to repair assets.

[carmine hedge]

so i was on the #bug-reports and the thing is im using bluestacks 5 to emulate the game on my pc but middle of combat crashes

what do i do?

[cosmic cloud]

eeeuuuuhhhh...it's normal on blustacks :

-Shooting gameplay get freeze 1 minute later ? (forcing me to close the game)

-loading time stuck at 50% ? (and re-FORCEing me to close the game)

that's been one month i get this kind of this and it's getting so annoying to me so...there's any way to fix it ?

[midnight kindle]

p64?

[cosmic cloud]

I guess

[grave quiver]

Hey, can anyone tell me how to fix this

[lyric lodge]

You wait for the devs to fix their game

[grave quiver]

Wait, so im not a only one

[lyric lodge]

#bug-reports message

[grave quiver]

Ty

[neat turtle]

Hello, I have followed flowchart as provided by Rhadnar. My game is stuck on the Update complete, Loading game... and has been since update yesterday. I have let it sit there for 10 minutes and reinstalled game

[cosmic cloud]

i now see it and yes, it's p64

[midnight kindle]

android 11 or 13

pie64 has known issues

[cosmic cloud]

ok

how i can get the precise version ?_?

[midnight kindle]

Multi instance manager

that comes with bs

[cosmic cloud]

ok

thanks for the info ^^

[visual moon]

How do I get rid of this. Email address obscured, but I have bound a yostar account in-game, and this happens every week

[ionic meadow]

Anyone having trouble starting the game? I keep getting stuck at loading screen

[crude jasper]

How to fix?

[midnight kindle]

whats your platform?

[midnight kindle]

Fix what exacty?

[urban wind]

moslty its ur slow wifi

[obtuse warren]

I cant login using yostar account with my own account saying its alr binded with another ingame account.
Anyone know how to resolve this?

[jade current]

Hello could someone help me troubleshoot an account issue?

[grand sinew]

How do I configure my graphics? So far I've only seen FPS settings on the options tab but not graphics.

I've configured my graphics before but forgot where it was. I'm not used to a game without a separate tab for graphics.

[sage venture]

there's no graphics settings for base game, there's one for 3D dorm though, and it's in 3D dorm

[blazing glade]

Random paranoia question, i was in the guild shop and bought the 2 x T3 Retrofit item for different ship types, (or so i think i did).

Then i tapped really quickly like i always do to buy the next items in the guild shop i want. Then i backtracked to see if i missed anything, and see that i can still buy the T3 Retrofit item.

I thought it’s probably a glitch or smth so i try buying it again and then i got it. Can’t really tell if i just butter fingered it and didn’t notice that i didn’t actually purchase the item the first time.

But now i’m wondering whether i could get banned if that actually was a glitch and i ended up double purchasing the T3 Retrofit item.

Somebody tell me it’s just my paranoia pro max

[vagrant sequoia]

Did you notice your retrofit blueprints increase? You probably just slipped and actually didn't buy it

So far that never happened to me but even if you somehow purchased it twice without refreshing, it's probably not something to worry about since you didn't use external tools to manipulate the game and it was just a bug. They even let some things slide like Breguet being craftable with 15 prints instead of 25, HVAR prints being "bugged" and ended up being so easy to obtain during the first run of Parallel Superimposition, Tempesta minigame that was literally free and able to run indefinitely by hugging the left side, and repeating PR1 missions that even became a feature

[blazing glade]

I can’t tell if it did increase my retrofit blueprints since, well i’ve got so many of them from playing for years lol, same for the guild currency.

I see, that does put me at ease thinking back on all that. Gosh, i’m getting more paranoid about account security the more i cash

Thanks

[clever remnant]

I have a question for my fellow captains. Is the game also lagging micro-likely on your phone after the last two updates? Or should I look for the problem on my phone. I'm experiencing the same problem on both WIFI and the operator. (S25 Ultra)

At first, the game runs smoothly, and the longer you play, the more the game seems to be considering what to do, how to find paths in battles, I have to press a button several times for the game to register it, and so on. I completely deleted the game and downloaded it again after the last update and checked the files to see if anything was corrupted. The problem is only with this game, the others I play don't have this problem.

[nimble galleon]

Hello, i have a question. I stopped playing for like 3 years, had my account linked but can't connect to it anymore (played on the amagi server, and the account is probably not deleted, since it tells me that my Nickname is already used when trying to input it on there) anyone knows how to recover it?

[lyric lodge]

To add what Mori said, the last patch moved said options to 3D dorm

[lyric lodge]

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[glass wagon]

I'm confused about linking my account to my email. On the Yostar account center website, my account is linked to one email. However, in the game, it's linked to another email, and I can't seem to change it.

[cosmic dock]

the website Yostar Account system isnt live yet. log in with the email you have in the in game settings. if this is causing an issue because of 2 conflicting emails, then you need to email CS. only they can help with bind issues. see the message box directly above your message for the email.

[hot veldt]

how do i recover my account since it no longerl inks to facebook and i nver linked it to yostar?

[cosmic dock]

/techsupport you have to email CS for account recovery. theyll let you know what info to provide. things like your uid, name, server, etc. if you have any purchase receipts, have those ready to send as well/

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[vapid ore]

Been stuck here for quite a while. Its a fresh install on this device and I have no issue of opening them on the other one. Do I need a reinstall?

[urban wind]

Na U just have bad internet

[wispy temple]

if you downloaded some 90~ mbs apk from google then that's how it's gonna open

the bare minimum the game takes is 2gbs and that's when you just got it fresh from the google play

saddly there isn't any "full apk" around (probably because of technical limitations) but if you downloaded it via apk then your only option would be uninstalling it and using a vpn on a new google play account to download it from there

[crude tendon]

are there any emulators on Linux that can run Azur Lane well?

[vapid ore]

Nah, the internet I got are about 100mb/s so thats not an issue

[vapid ore]

Yes I know this happens when it's a fresh download. The issue is I have completed the full game data download and it won't get me into the login screen for quite some time

[wispy temple]

are you using an emulator

[vapid ore]

Nope, the phone I'm using is redmi note 14

[wispy temple]

oh well, that surely makes things more complicated, but have you tried cleaning the cache?

restarting the phone, cleaning the data etc.

[vapid ore]

Yes I did

I'll try redownloading the game, and see if it fix the issue

[wispy temple]

yeah that's pretty much the only option right now

[vapid ore]

Yeah, it's quite annoying tbh

[urban wind]

Ya 100mb doesn't clear anything it might be the corner Ur playing on and got bad signal, try changing location or reboot Ur WiFi

I got 1gb yet if I play my phone in the corner I also might end up on the same screen as u

[lyric lodge]

post your /logmode

[steady zephyr]

I havent played AL in a couple years. Is my account just gone?

I remember something about having to bind my Arknights acc to a Yostar acc a while back but completely forgot about AL

[steady zephyr]

nvm i figured it out. was on the wrong server

[vapid ore]

nah, even with a direct connection it doest work

also it now works after a good ol reinstall

[urban wind]

well good for u for me its awlys just connection problem

[crude panther]

What's going on here? Why is the download speed so slow?? It's not my internet for sure

[crude panther]

Ok i just reinstalled

[upbeat plume]

Has anyone else seen or know how to fix this bug?

It just started today

And everytime I go to set my fleet to farm 12-1 this has been happening

its not always the same mob, either

Sometimes 1st mob, sometimes 3rd... sometimes boss...

Have to close and restart client entirely

(On PC, via Bluestacks)

[lyric lodge]

That's the issue right there

[urban wind]

Just relaunch emulator seems to have this issue every now n then

It happens to me everywhere I play

[jaunty island]

my game crashes after the loading screen after the new update. This happening to anyone?

[native tiger]

yeah happening to me on iphone 14 pro

the loading screen is the base default one and not the event one too

[junior sluice]

My game keeps restarting every time I log in

[torpid shuttle]

happening to me aswell

phone is saying the app has a bug that the dev needs to fix

[zealous cedar]

For me the following happened: I played Azur Lane normally and when I went back to the Home Screen. The game crashed. Now every time I want to log in it keeps crashing after the login.

[jaunty island]

Ill upload my video here as well

[zealous cedar]

Yes this happens to me. (iPhone)

[tropic thistle]

Same on Bluestacks, Enterprise loading screen appears, but upon login or trying to press gear button, it freezes. The screen image also kind of wobbles one last time shortly after trying to login or do something... might be that *****y yostar account reminder that does not work??

[native tiger]

do you have admiral nakhimov as secretary

[native tiger]

do you have admiral nakhimov as secretary

[native tiger]

do you have admiral nakhimov as secretary

[jaunty island]

Yes I do. I also have the 2D live swimsuit outfit

[zealous cedar]

Yes, the game crashed when trying to load the skin and now it keeps happening again.

If only the game would choose another secretary after restart.

[zealous cedar]

@native tiger @jaunty island @tropic thistle @torpid shuttle @junior sluice

The game got an update und the skin works again. I just logged in.

[jaunty island]

Same. Thank you to the support and others with the same issue

[tropic thistle]

It works, I did not have Nakhi as secretary though (mine:bartolomeo c., colorado, arkhangelsk, emden, champagne) ¯_(ツ)_/¯

[azure frost]

Hi, I lost my account. I play last time in 2020-2021, I know only nickname and don't remember server. Can I get my account back if I have some screenshots?

[sharp crest]

got your UID?

[azure frost]

I think no

There is no UID?

[gentle grove]

hi, i just bought this but didnt get the 1200 oil, i got one wisdom cube but no oil

[finite jackal]

hi i'm having trouble logging in on a new device into my account
i bound it through yostar account but when i tried signing in, i get a fresh account with no tutorial completion

on the yo-star website it says my account is bound however lexington shows no account and boots me into the tutorial

[sharp crest]

did you try the very badly named "results found" button

[finite jackal]

shows no data on all

[cosmic dock]

On the left side is a button that says Storage. Gold and oil retrieved from mail goes there. If you're missing the 1200oil in there as well, then you'll need to contact CS so they can look into it.

[fickle isle]

@gentle grove

[gentle grove]

oh my god thank you i feel so stupid

[queen prism]

Hi, anyone can help me with log in into the game through another device - android emulator?
I downloaded the game through google play-store on my phone, put in an email when it asked for one and everything works fine. But when I tried to log in into my account through the emulator it just doesnt work, when i "press to start" it is the usual yostar account binding crap - when i insert same email i used on my phone + the verification code it says failed to bind: yostar account has been bound with another ingame account

I even tried to bind facebook account in the ingame settings and log in through that in the emulator but it just fails and automatically goes to yostar account binding...
In the yostar account center I can see my game account and under third party account I can see my used email..

I honestly have no clue what I am supposed to do cause nothing seems to work...

[supple grotto]

Ever since the new update I've been stuck in the loading screen. Does anyone know why?

[cobalt bronze]

does game freezing on memu happen to other or only me?

[remote valley]

Is there another way to run Azur Lane on Linux? Installed waydroid but i got this problem. [Waydroid on weston on i3wm (X11), Arch Linux.]

[worn bane]

I'm not sure if this is a glitch or just don't know what it is, but I have a problem with Op Si chatper 2-1 (where you need to assemble the fleet to go to liverpool). I did assemble the 2 fleet but I can't progress to liverpool. I have the mission but I don't know what am i supposed to do to go to liverpool

[fickle isle]

you have to clear a zone that's adjacent to the port before you can acess it
Also #gameplay-help next time

[lyric lodge]

If you have cleared all zones just enter them all and one should send you to Liverpool

[worn bane]

i cleared all the zones in the western atlantic, none of them lets me go into liverpool. I did clear all of it again just now and try to enter europe with each tile, still don't know how to get to liverpool

[lyric lodge]

You have to enter them in Explorable state; NOT secured

[dusk bridge]

was doing my daily light build and this happened. Restarted the game and it was fine, wanted to know if anyone ever had this happening

[twilit cipher]

Hello guys, i had my account back in the days and when i try to start the game with my good account it's a new account getting created an idea how to connect with my old account?

[lyric lodge]

Make sure you login the right server after login, use the VERY BADLY NAMED results found button...

[worn bane]

yeah, it worked. Thanks, i just had no idea it what i had to do

[twilit cipher]

There was an error code before like starting with 400215 i think saying it's already binded but i think it was binded with my Facebook or Twitter

Cause when i check on Yostar connect my account isn't binded

and ofc i deleted my old Facebook account linked to it and i don't have acces to my Twitter anymore...

[lyric lodge]

Probably have to contact support tjen if your binds are deleted

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[twilit cipher]

Thanks

Can someone check if you find my profil on Azur Lane please ? i should be on Lexington and my Username should be SHIMA or MRSHIMA

[twilit cipher]

Thank you so much !! <333

[craggy light]

I get similar things on my pixel 9 from time to time

[rotund spruce]

Help please. I was using LDPlayer and had that visual bug with the skins. Then I switched to Nox and it was fine for a while, but the same visual bug happened again. I've been dealing with it for some time, but I'm tired of not being able to see the skins. I also tried MSI App Player and it doesn't work either. In the video, Amagi (CV) didn’t show the bug, but sometimes before she appears, colored squares briefly show up before she displays normally. I’ve also tried reinstalling the game and repairing assets, Live2D, art assets, and redownloading assets, but nothing has worked.

[robust badge]

Does know anyone if there is a official report of this bug? The game frozes time to time, it could be in a middle of a battle or in the main menu going through the many different menus from the game. And it bothers me so much that no matter how much I tap or change tab to a different app and come back to the game, stays frozen. Playing from a S24 Ultra, not emulator 🤷🏽

I had a software update on my phone yesterday, and now when I think about it ... The coincidence is that this problem started after the phone update 🤔 I hope can be fixed soon

[nimble basalt]

Why cant i login using Yostar account ??

[lyric lodge]

It's not supposed to give that site as login?

[muted viper]

If i press on gauge it's untranslated

maybe post in bug support?

[lyric lodge]

I suggest you post in #bug-reports

[tribal hill]

stuck on loading screen even i used vpn still like this

[lyric lodge]

Post /logmode

[tribal hill]

like this?

[lyric lodge]

Yeah, you need to reinstall

[tribal hill]

omg

what is broken?

[wicked jolt]

My game's screen keeps glitching whenever I limit break a ship

[ripe echo]

My azurlane keeps doing restarts when I am using main menu buttons and when going to clear campaign map and going to enemy fleet. Game restarting.

[lost dragon]

Anyone got any idea how to fix this? I've been waiting for almost 2 hours now

Restarted the game more than a hundred times even deleting it and downloading it back but the buttons are still stuck

[primal cargo]

Mine is stuck too. Please fix it.

[frigid wraith]

/logmode

[low wyvern]

https://youtu.be/l3ujs7D0tFE

[lyric lodge]

Post the result for you here

[crude panther]

Chat im gonna crash out, why tf does this happen???

My internet isn't this slow. It should average 30 mbps

[kindred root]

Are push notifications still broken, or have they already been fixed? Mine are still silent and not vibrating.

[fickle isle]

are you sure it's not your phone's notification sound settings being turned off

[vagrant sequoia]

It's still broken, nothing changed in my phone but the redownload of files broke it and hasn't been fixed yet

Even sends fake notifications like these

Or #bug-reports message

[crude panther]

Ig i'm never playing this fucking game again

[lyric lodge]

You... didn't really give us much to help with...

[crude panther]

What exactly am i supposed to give?

The download speed is extremely low. There's really nothing other than that

It's not my internet as everything else has a normal download speed (about 30 mbps), but this game it's really slow, like the download is in kbps

[kindred root]

It's on

iirc if my phone is set to silent mode, usually a notification from the app would make my phone vibrate before this notification fiasco