tech-support

[meager sentinel]

and pls extend the chat limit

[ocean skiff]

From time to time, developers make surveys in-game. These can be used to submit feedback. Could also use #game-feedback.
#tech-support isn't the right place for feedback or suggestions.

[wraith oyster]

i have huge problems with connection with game today, is servers fine?

[ocean skiff]

Yes, all working.
If you can't connect, it's your Internet connection.

[cloud stirrup]

I have a bit of a problem contacting support, after writing to them I got an answer to send more information (which I did), but I got no response

after waiting for a day i tried again because i thought it didn't reach them

but after 2 days i got a response saying I didn't send anything

[ocean skiff]

They don't always reply instantly. You most likely received an automated response and will get an actual answer in a few days.
Try not to send multiple emails as this will simply generate confusion for them. Support isn't one person but multiple people.

No answers on weekends, only business days.

[cloud stirrup]

The probem is I didn't get even an automated response, and the time when i din't get a response was on Wednsday and Thursday.

[ocean skiff]

If you believe they are ignoring or not receiving your emails you can contact them in-game. Go to your Settings, then tap Help>Contact Us.

[cloud stirrup]

I'll try that then

[safe garnet]

I’ve been stuck for around 5 minutes and can’t login, idk what’s the problem.

I just downloaded the 1.6mb update thing and this happened

[ocean skiff]

Restart the game.
If doesn't work, restart your device.
If still doesn't work, restart your Internet (from your modem and not from your connected device) or try using a VPN/different Wi-Fi.

Reinstall the game if none of the above works.

[safe garnet]

Aight imma try those

[quick fjord]

I've tried purchasing the Fair Winds Cruise Pass, i was charged but nothing in game happened so i thought it was a bug and i decided to try purchasing it again, i got charged again and still the pass didn't unlock so now i'm sitting with 2 charges and no Cruise Pass. I'm 97/100 into the pass if that makes any difference

[ocean skiff]

Contact support at [e-mail]

[fickle rover]

How can I top up since the game isn't available in my country?

[sinful yoke]

pinned message: #tech-support message

[fickle rover]

Um... there's no Vietnam option in it...

[ocean skiff]

As far as I remember, Vietnam has restrictions on games like Azur Lane. Sites like yo-topup and codashop can't help with this.
If you want to buy gems and can't do so via Play Store/App Store, you could try using a VPN and an account from a different country.

[fickle rover]

And pay again on the web again? Or the store because the store with VPN way doesn't work

[ocean skiff]

A VPN encrypts/hides your entire real connection so it can be either web or apps.
VPN should work, but it requires that you do a few things if we want it to work correctly. You can use Google/YouTube to find tutorials (I'm not posting any here, sorry).

In the case scenario where VPN does not work, you can ask a friend from a different country to buy gems for you. Yo-topup/codashop support this. Just give them your account info (UID, server, etc) and let them buy for you. Never send passwords or sensitive data.

[coarse bay]

Guys, is it normal that only one of the daily commission slots resets at the midnight? I tried to fix it by restarting the game (and even the phone) a few times, but the other three slots are still the 8-hours commissions

Normally, all four (excluding the 10 hour, 1200 oil commissions) should be reset during the midnight on the server time, but only one was reset

[lyric lodge]

It happens if you're online at that time

[coarse bay]

Strangely, logging out then login back in after the reset didn't reset the other three slots like it normally should (and I did this a few times)

[keen crescent]

Is [e-mail] the support email to use if you want to do account recovery?
I’m asking for a friend (thank god)

Never mind, seems it is the one up here, yes?

[ocean skiff]

[e-mail]

Yes, without the 2.

[keen crescent]

Just google being weird

But thank you

[viscid kayak]

So I bought a pack ~ 3 or 4 hours ago, still hasnt come through but it took the payment and I have the receipt for it, ive sent things through in the ingame help service but I just thought id drop this in here before I headed to sleep

[ocean skiff]

For all issues like these please contact support. Email above.

[carmine hedge]

my fb account got hacked, is there a way to retrieve it? I regret not binding yostar account

[raw onyx]

Do you have a way to retrieve your fb account or has it completely been seized?

[carmine hedge]

I lost hope, they changed the email address

[raw onyx]

then the only thing i can really think of is letting azur lane cs know and try to get your account bound to yostar or another service like twitter/x or apple for iOS devices

this is the email: [e-mail]

[carmine hedge]

nah, I want to start from scratch with yostar account now

[sacred dagger]

Hello, I'd like some more information regarding the customer support. As WhiteFoxy has previously informed me about, it usually takes 2 - 3 days before support responds regarding your issue, but is it common that, it takes more than 4 days before getting a response?
I've sent a mail to the correct mail address 5 days ago, and have yet gotten a response from them regarding my issue.

[ocean skiff]

2-3 days is an estimate. Sometimes it can take more, and some other times it can take less. ~~If you feel they won't reply, you can contact them again. It's possible that your email never got delivered for reasons like spam and whatnot.

You can contact them in-game too (Settings>Help>Contact Us)~~

[outer badge]

Support has a queue in place and does not work on weekends.

Do not send multiple support tickets or you get bumped down

@ocean skiff please refrain from giving inaccurate advice, re: sending multiple support requests in.

[ocean skiff]

I'm not advising anyone to do anything. I'm just saying if they feel they won't reply, they can contact again. If you read through this channel, you will see that support may not always reply.

[sacred dagger]

Alright, thanks for the info, both of you.

I guess all that can be done is the waiting game, huh.

[outer badge]

Let me be explicit.

Please DO NOT tell people to contact support again via email.

If they do not receive a reply, then can check in here and we'll check with support on our end.

[ocean skiff]

I see, I was not aware you had contact with them. My bad.

[sacred dagger]

Another question regarding support, how do I get a response? The last time I had an issue regarding in-game purchases, I got a response via. mail. How is it done with the current implimented support system that's in the game?

[fickle isle]

prob still Email
It's not like they're gonna like DM you on X (Formerly Twitter) or something like that

[ocean skiff]

@outer badge Sorry for the ping, I sent you a DM. Would appreciate it if you read it.
Sending this here because your profile says you don't respond to random DMs, but I wanted you to read it since it's kinda important (for me at least).

[ocean skiff]

<@&472236072743600148> Spam there, sorry for all the pings #friend-and-guild-id message

[rotund bronze]

Everytime I try to open the app this is the only screen I get. It's almost a black screen but it has a a graphic on the borders. It never loads past this point. I also noticed other people shared my issue in the bug report chat so I'm assuming this is a problem for others as well.

[ocean skiff]

This error is legendary. I don't personally know what causes it or what fixes it but I just know that these solutions are worth trying.

If using emulator:

1. Check that your emulator is running at 60 FPS or less. Don't enable high frame rate.
2. Double check that your emulator instance isn't corrupted.
3. Double check that nothing is conflicting with your emulator. Some Windows features have to be turned on for them to work correctly. Check your emulator''s FAQ for more info.
4. Maybe your emulator and your PC simply don't like each other, try using a different emulator.

If using a phone or real device:

1. Install the game from an official source, like Play Store or App Store. If none of these work, you can try third party ones like QooApp.
2. Maybe the device is too old or can't run the game. Try using a different one.

At last but not least, see if restarting your device/Internet fixes it.

That's all I know about it. If these solutions don't help, I'm sorry but I don't know.

[rotund bronze]

I'm afraid I've tried most of these before coming here. I have it through Google play and am using a revvl 6 pro. I had azur lane on a few other phones in the past that were older and less capable then this one so I'm unsure if it's a the device. I might keep trying but I don't know at this point. Thank you for the input either way.

[ocean skiff]

I don't know anything about Azur Lane either. Some errors happen and simply fix themselves, and then reappear again after months even if you changed nothing. It's a very unpredictable and undiagnosable game.

This particular black screen issue, I had it happen on Bluestacks and it simply went away one day.
I also had it happen on Memu, it was because I installed the game from an APK and not the Play Store.
One day I discovered that high frame rate was causing it, but recently I enabled high frame rate and now it works normally.

[raw onyx]

One of the suspected causes for blank screens is because of corrupt files or connection issues. Corrupt files would mean you need to reinstall. As for connection issues, check that you have a strong connection and/or try restarting your modem

[hard sleet]

Hey guys, I'm done updating but game won't start, it's stuck at the end of loading, tried restarting and clear cache, any suggestions? Never happened

[ocean skiff]

Just wanted to bring this up for you. See if any of this helps.

[weak locust]

I need some help recovering my account. I play on my tablet, id been having issues where the game would be constantly hanging, slowing down every time it would be accessing the server like for commissions or opsi, and generally being unpleasant to play. ive tried to reinstall, and now I'm having an issue where I can't get my account recovered. another problem with that is that I can access my account just fine on my phone. I know I did a recovery account, I know which server I was on, I can even see what UID I have, but I can't get it loaded on my tablet

phone login vs tablet login

I don't know what's going on and I don't want to corrupt my account

[ocean skiff]

See if this helps you https://imgur.com/a/lgXYNAU

If you did exactly like that above, you can contact support at [e-mail]
Allow them 2-3 business days (no weekends/holidays) and don't contact them multiple times. If they don't reply after several days you can come back here and check with one of the admins.

[weak locust]

@ocean skiff
THANK YOU. I was using the wrong recovery binding

[sinful yoke]

they send a message through the game, you must open the support chat and check for response
it works like a chat room

I dont know if you receive notifications of their response, but I would assume not

[wind sphinx]

Помогите пж.Я не могу зайти в свой аккаунт. Объясняю: Где-то полгода назад я удалил аккаунт фейсбука, к которому был привязан мой аккаунт в azur lane. Я это благополучно забыл, и потом я случайно удалил azur lane. Когда я решил зайти обратно на старый аккаунт, я не смог этого сделать, т. к он не был ни к чему больше не привязан. Я не знаю что делать, помогите.

[sinful yoke]

do you remember your username in game?

[wind sphinx]

Ага,' hentaiforever';
Сервер Amagi;
Lvl 90;
Oathed ship Kronstadt,
Были и другие корабли, но не помню точно какие.

[wind sphinx]

Я нашел свой аккаунт во вкладке друзей, значит он ещё существует, вот скриншот

[sinful yoke]

это хорошая информация для восстановления вашей учетной записи. имейте в виду, что этот сервер работает только на английском языке, и служба поддержки клиентов может отвечать только на английском языке.

пожалуйста, объясните проблему по электронной почте службе поддержки, они помогут вам вернуть вашу учетную запись.
email: [e-mail]

if you can, please translate further messages to english since it is english only
this is just customary to get you on the right track to your account

[wind sphinx]

Ok no problem

[wind sphinx]

Thanks for the help

[sinful yoke]

it should be about 1-3 working days for support to begin helping you
good luck for access again

[wet narwhal]

nougat, pie, or windows 11 for bluestack instances?

[outer badge]

Shouldn't have a difference, but Pie's the one most everyone's using now

[lyric lodge]

Anyone else load ~30 seconds before getting in server now.

[vast yoke]

Greetings, i wanted to delete and redownload the game, however Play Store simply refuses to do it, even tho i have plenty free space and my device is compatible (android system is apparently up to date too), any idea how to solve this?

(mobile is Sony F8131)

(well Maybe this case is closed, apparently Play store had no permission to storage, enabling it solved it)

[gray oriole]

is anyone else getting issues of buying things and not recieving them?

[outer badge]

Check to see if you were charged for it on your appstore first. If you were and did not receive it, attach the proof of charge and send an email to support.

[raven rose]

i was having an issues this week, both azur lane in my phone and pc (emulator) was crashing and force close whenever i try to login, the issue was first occuring at my phone, stuck at homescreen and can't login, already restart my device, checking the assets and repairing but no problem found, so i reinstall the game but the problem still occur, and in my emulator the app was only open for few seconds and force close after that, i want to reinstall again in both devices but my internet taking me forever to download entire assets

[wind sphinx]

@sinful yoke I have a problem: the e-mail you gave me is invalid. I tied to write to technical support but the letter was rejected and they said that such mail does not exist\

[gentle spoke]

it looks like the dash was missed, try the following email: [e-mail]

[wind sphinx]

@gentle spoke this email doesn't work idk

[wind sphinx]

Every time I'm trying to send an email i got this thing

[gentle spoke]

try yo-star instead of yostar

[e-mail]

[wind sphinx]

oh

[sinful yoke]

my bad I was on mobile

[scenic horizon]

The game gets stuck when i press start

[lyric lodge]

what message it gives in that error text?

[dapper bramble]

How do i rebind my yostar account?

[swift wigeon]

I'm dealing with a glitch where ocassionally while summoning, the ship images turn white, and I'm unable to see them. I then have to restart the game in order to continue, but if I summoned a new ship, I'm unable to see the summoning screen. How do I fix this?

And yes, I tried repairing the assets.

Here's a link to a screenshot I took: https://imgur.com/a/gTSm10v

[raw onyx]

Wdym rebind? Iirc when you press the Yostar bind in settings you’ll have to enter an email then enter the verification code that’s sent to you

[dapper bramble]

I want to unbind my current email to a new email

[raw onyx]

I think you should be able to do it from in game but I’m guessing not since you’re asking here, correct? In that case you’ll have to email support. It will take them probably 3-4 business days to answer

their email is: [e-mail]

[smoky depot]

Sometimes I get this error when equipping gear. I just restart the game to fix.

[mortal sentinel]

i finished a hardmode map via auto-search but stucked, i now cannot enter any story map or event map
any idea?

even turn off auto-search and manually click retreat wont do anything..

[mortal sentinel]

nevermind i fixed it after restart game couple times..

[meager sentinel]

Is it only me laggy in azur lane?

[unreal birch]

It does that in lower specced devices

[meager sentinel]

Samsung S22...

[limber forum]

I have a top-up question, i'm using an android device (VietNam) which i cannot purchase in game, however i did use my other device which is IOS and did 1 purchase of "Handful of Gems" and it complete, but the next purchase "Chest of Gems" is unable to complete. I don't think this is IOS country restriction but what caused this?
edit: the first purchase charged me, the second one didn't and fail

[limber forum]

my friend also play the game with ios in vietnam but he can normally purchase

anyone has a solution for this?

because i not using ios as my main device

[spiral river]

@limber forum https://yo-topup.com/page/shop/azurlane

Might be this

[limber forum]

I feel hesitate to top-up through website.

[spiral river]

Ok, well you can see in the pinned posts that Kawa, an admin, linked it

[limber forum]

I might try it.

[spiral river]

👍

[limber forum]

scratch that, im blind as a bat.

Alr, i will give it a go. thanks.

[spiral river]

No problem, good luck

[limber forum]

👍

It works. I was too cautious because it is 40$.

[carmine hedge]

iPad iOS this a game still bug or error

Middle

[serene latch]

Does anyone know if there is a way to change the aspect ratio on an Andriod tablet or Azur Lane?

I have the game on my phone and it looks fine, but on my tablet everything looks cut off. It just looks wrong.

I have an android tablet with 16:10.

[peak yew]

it's kinda a bug, i figured you could remove this by going into a ships preset menu and pressing "change" or "unequip all"

[raw onyx]

The closest I can think of would be for you to adjust the UI settings in azur lane. Some people who used tablets have mentioned issues with UI

[serene latch]

Thank you! I actually managed to figure out something that worked.

[languid needle]

<@&472236072743600148>

[peak yew]

<@&472236072743600148>

[quasi lion]

/ban 374472206081851393

[low wyvern]

inquinoxms#0 got banned.

[urban adder]

Hello! I am currently having a payment issue with my account. I made a purchase earlier today that went through on my end, and I still have not recieved my gems. After making the purchase, the game prompted me with a pending message but nothing happened. This was on an emulator, if that helps.

[raw onyx]

have you restarted your game to see if the gems came through

If you have and your gem count didn’t change, I would contact support. They’ll likely ask for proof that you made a purchase

/techsupport the email is the blue text

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[tepid shale]

Anyone else having issue loading the login screen? game starts then its stocked on "Loading..." infinitely and never gets to the login screen, i tried clearing cash for the app same issue so i tried clearing the entire data then repatching, same issue now i tried on a 2nd device (both android phones), same issue, both phone are Samsung Android phones... oh my god... did they ban Canadian IP ? used a VPN to appear from another country and it loads fine now... what?

It seems to be working again, thank you to anyone that fixed that.

[peak yew]

something with your isp then

[tepid shale]

Ya all is working back to normal now without my VPN

so something got unblocked

[tepid shale]

ok on my 2nd device it was still not working, so i tested an IP from Toronto... and it works...

so it might be IP specifically from Quebec

However i also noticed that if i managed to load the game with another IP i can after that return to my QC ip and the game will keep working even if i shut it down and re open...

Probably some session cookie or something like that helping? not sure but ya found a work around... Maybe their was issues and conflict because Quebec tries to enforce their mandatory French laws... anyways, so no it was not resolved by someone i seem to just have found a workaround for it, so i guess players from Quebec will now need a VPN...

[ebon sphinx]

Well that sucks

At least I know

[tepid shale]

i am not 100% sure that its the case but it appened on 2 devices

[sinful yoke]

the game often has connection issues and especially if your net is poor or often changes

the game did not block any connection

try restarting your phone and your internet router, this should resolve the issues

[tepid shale]

connection is really strong, it started appening last night, also my husband spotted another frensh canadian with the same issue on reddit

not sure if i can post links here but here

https://www.reddit.com/r/AzureLane/s/ugmrnHgumQ

same issue i had exactly

fixed it by connecting once with an IP external to Quebec

[ebon sphinx]

Switching from home network to mobile data fixed it for me but (redacted)

[sinful yoke]

it very likely could be then if its a widespread issue, but its not something I can resolve here because then it means it is something to do with the region/isp if restarting your net doesnt fix it

[tepid shale]

i suspect it has to do with some new frensh enforment law from Quebec... they always cause trouble...

but ya strange coincidence that it would happen on 2 different devices, i usually put Azur into split switch for it not to be affected by my VPN connection so its my local IP ... also i connect to VPN from Montreal, i use it for internet security not to hide where i am from... so when i removed it from split switch and went on the Montreal VPN ip it still did not work... and i even tried rebooting my phone and everything... same issue then i was think what if they don't like Canada? so i connected my VPN to UK and the game instantly worked... my previous phone was on the Montreal VPN still and the game would still not load on that one... so my husband said... what if its just Quebec? So on my 2nd phone i connected to a VPN ip from Toronto and it worked... and as i said once it connects once... i can put the game back into the split switch and it connects fine with my IP from Quebec directly... really strange...

I then did ask my husband to see if the person on reddit that had the same issue as me was from Quebec... they seem to identify as frensh canadian, so most likely

Also if it was more widespread issue more poeple would talk about it

Anyways just wanted to inform you about the situation in case you want to investigate on it

Thanks for your time

[grave crane]

am from quebec, also having the exact same issue since this morning

gotta be something from our ISP since I can log in using LTE

[versed hemlock]

also having the same problem, I let LTE on with the wifi and it work fine (from quebec)

[hot oasis]

Oh yeah I'm having the same issue since last night around 10 PM EST

I'm also from quebec

What's weird is I can download game files perfectly fine but it just stays on loading forever when it comes time to connect. Perhaps the login server is in a region of the world that doesn't like Quebec (or opposite)

I'll have to use a VPN or something I guess

I even reinstalled the entire emulator so it's clearly a connectivity problem. Using a VPN connection prevents the issue.

[silver perch]

Yeah 100% ISP problem, VPN and LTE works properly and other games (HSR, GI & AK) are affected too

[hot oasis]

If I turn off the VPN while the game has connected I can't reconnect until I turn the VPN back on

[lone marlin]

yeah apparently you just have to connect anywhere away from canada and youll get in fine UK worked for me

[feral lion]

Anyone else having issues with the Guild Tasks? I complete my task, but it does not update or give rewards. This starred Monday and nothing I do will fix it.

[blazing crater]

Having a problem where I got randomly banned from little enterprises server and can long into it, is this able to be fixed somehow

[lyric lodge]

I wasn't appear the Netherlands has Qubec connection. But it's really random, mostly it connects fine.

[raw onyx]

did repair assets not fix it?

[slate pasture]

how do i fix this i have restart the game and my phone a lot

ah nvm i think my yostar randomly log out

[indigo swift]

hello, having an issue where i purchased the cyber city lucky box, got a "payment backend response" error and now I cant repurchase it and my card was charged

[sinful yoke]

@indigo swift hi, if you havent yet, you have to email al support ([e-mail]) to resolve the purchase error

[weary niche]

I’m trying to login after switching phones and it will not let me login with my apple account, which I made my account with 3 years ago, I’ve switched phones since then but now when I login with apple it won’t let me login after I choose Lexington the server I’ve played for years on, my account is also bound to my Twitter so I when I choose that login option it won’t let me login to my account as well

I was able to log into my account

[ionic arrow]

Am i special or when i sortie suddendly It stop

[indigo swift]

Thank you; has been done and resolved!!

[lyric lodge]

Bluestacks?

[feral lion]

Nope, tried multiple times. Says there's nothing wrong.

[winter torrent]

Question: Isn't that shipgirl's name Pompeo Magno and not Pompro Magno because I found this?

[raw onyx]

you would probs have to reinstall if u havent

[peak yew]

it's pompeo but been the same even when the event was first released

[fickle violet]

my game is freezing 3 second after battle starts

anyone can help me?

[ionic arrow]

When i sortie, after 5 seconds it's freeze in mobile

[peak yew]

some other people had this same issue, it was fixed with force closing/re-downloading the game. hope it helps

[fluid patrol]

Hi. I have an issue with the game, since yesterday it stays loading for hours on the title screen and never shows the log in option. I tried to uninstall and install it again but didn't work.

[unique girder]

Hi. Stuck in endless loading after a PvP battle. Already reisntalled the game on mobile and downloaded all assets.

[fickle violet]

reinstalled again but still freezing

[cloud nymph]

can i know why the cubes i spent on the last event didn't convert into the UR exchange point?

[lyric lodge]

Cause UR event

[fluid patrol]

I reinstalled the game again, is there any other thing I can try?

[fast scarab]

Solution / issue caused by:

1. Reinstall the game
2. Reinstall localization files
3. Wifi setting Issue
4. Iphone 6 (and older) issue
5. If you have an ipad/pc/other devices, try playing on it until the next update comes. (This is what i did, however in this case it will take ard 2-3 weeks until the next update)
6. Ram issue (maybe)

[fluid patrol]

Thanks, I guess I'll wait

[uncut hatch]

Hey all anyone else not being able to continue when getting this I press all over the screen aswell as the white tab and can seem to continue

[fickle isle]

your game prob desycned, you gotta close and relaunch the game

[uncut hatch]

I do that, but every time it happens when she pops up

[fickle isle]

then you just gotta keep relaunching

[uncut hatch]

That doesn't real solve the problem

[stark glacier]

Why I cant Login With twitter. Account

[tardy totem]

how would I request to change the email my yostar account is bound to? Like is there a support email? I really don't want to use the support chat in the game settings since its inconvenient

[stark glacier]

Lasti time i login like 1 week ago and i uninstalled again to play codm , but when i go back still like dis

All My grind since 2020 🥲

[raw onyx]

[e-mail]

[lyric lodge]

Twitter still supported, try relogging in.

[knotty blaze]

Hard mode been Buged

[steep lynx]

So... I can't progress this scene. I tried this on another emulator and it worked fine, but I realised the issue is that Z46's portrait is not loading.

In fact, it doesn't even load on the store. Then I looked at the game's files and saw that the "z46_7" files, which are the ones for her skin, just don't exist somehow. I've tried to repair assets, I've tried to download art assets, and at first it seemed to do something and make me download something, but the files are still gone, and now both asset options just give me "no exception".

[steep lynx]

So turns out the Update All Assets button is not "every single asset", but the base assets, and that fixed it.

[fickle isle]

Your game prob desynced, close and relaunch the cgame

[fickle isle]

Who TF pinged me

[lyric lodge]

EN\ShareCfg\painting_filte_map.json was not updated with the patch

(Just EN btw, CN and JP included it)

[icy plaza]

Yeah I'm having the same issue. I guess I'll wait until the skin drops in 5 days, then it'll download the artwork?

[carmine hedge]

@vast quartz Hi OC Gangsta here. 2 issues I have. 1. I don't have my al content creator role anymore for some odd reason. 2. I contacted support about a package that hasn't been delivered to me on the 19th of December. However, the accommodation I am staying at has confirmed that no parcels arrived on this day nor any other days.

[lyric lodge]

Hopefully they hotfix it

[vast quartz]

Let me find the relative discord staff to contact you

[hoary whale]

how do i fix the game making me download everything

i chose the 12gb pack and now it’s making me download another 10 gbs over it

i tried reinstalling it’s still the same

[gloomy bolt]

Thanks. I had the same issue. Looks like the patch didn't include an automatic download of that skin for everyone

[carmine hedge]

I've only had the bot contact me and making claims I am attacking other content creators even though the one in question has publicly attacked me online in the past several times.

[olive heath]

the bard's poem seems to have problems with the cutscenes, I touch the screen but it doesn't do anything, not even using auto, I can skip it but thats it
(also sorry I posted this again, I think I got the wrong channel before)

[lyric lodge]

This. ^ That's the file for low bandwith dls

[white nacelle]

Hi, I believe there has been a purchase/PayPal error with my account that lead to it getting banned and I wish to resolve it. I've contacted the support team over at [e-mail] on the 29th of Feb but no response.

[raw onyx]

the only ones who can effectively resolve your issue is the people at customer support. we can't really resolve anything here on our end since its an issue regarding payment. have you tried checking your spam email? perhaps it landed in there.

[white nacelle]

I've had a look around my mails as well as junk folder and nothing. I want to avoid sending another mail in case it gets flagged as me spamming or something. What would you suggest?

[sinful yoke]

if they truly havent responded, send another email

since they are people that respond, occasionally emails can slip under their radar or certain circumstances happen to where they cant reply/it never was received

[runic lintel]

Due to issues from X, the X log-in function is currently having problems. Commander can still log in via Facebook and Yostar. Please contact us at [e-mail] if you are experiencing X log-in problems. https://twitter.com/AzurLane_EN/status/1770288799731593453

Azur Lane Official (@AzurLane_EN) on X

Dear Commander,

Due to issues from X, the X log-in function is currently having problems. Commander can still log in via Facebook and Yostar. Please contact us at [e-mail] if you are experiencing X log-in problems. Our customer support will gladly assist you in…

Twitter · Mar 20, 2024, 3:18 AM

[sinful yoke]

thanks!

[wraith oyster]

Why i cant log to game? Internet works very fine

And i have that issues from few days

Samsung galaxy s8

[lyric lodge]

Twitter?

[weary island]

Can you enter the game yet?

[peak yew]

it's maintenance for everyone now soo about 11 more minutes

[tardy seal]

on emulator game keeps asking me to download 6.5KB and always fails, internet works fine with all other apps and games

[nova coyote]

Could you consider this suggestion? which is the possibility of choosing a loading screen like this image, which is taken from the game Mahjong Soul.

[spring shoal]

It happened to me too now, and I'm not even using emulator!
I'm on Android 13 (Redmi Note 11)

[tardy seal]

by chance do you have more than 1 account (maybe the constant switch between accounts and x and fb recent login problems caused the bug)? btw I had to do a full reinstall to fix it

[spring shoal]

No... What the.. Full reinstall? 😭

[tardy seal]

such a pita I know, hope it doesn't happen frequently or I'll have to drop the game

[raw onyx]

#game-feedback you can also additionally use !submit in #bot-spam and follow the instructions to submit a new suggestion to their trello page

[west socket]

Hellow~!
I'd like to be able to submit a support ticket to solve a problem because I've lost access to my account. Where can I do this?

[twilit verge]

Idk whats happening but it kept telling me to update, and update failed

[median garden]

Got a en error trying to log in to the game: "a dock data synchronization error has occurred". The game then stays loading and does not respond

[light pawn]

Hello there downloaded Azur lane on my new phone and trying to log in my account and now it wont let me or anything help..

And my old phone fried itself so thats why i had to get a new one

[outer herald]

@light pawn Did you do this at all when you bound your account on your old phone?

[tardy rampart]

i keep getting this on my phone and computer. is there something i can do? or do i need help?

[light pawn]

Yep i did thats the thing that sucks is that cant get into my old phone

Did Azur lane ever connect with play games from the app store? No right?

[outer herald]

If you bound it on your old phone, you just need to use how you bound the account on the login screen and it should load up

[light pawn]

Tried al servers with the same email but didnt work thats what the problem is

Sadly none of my emails have seen to have data stored

[outer herald]

@light pawn Try emailing [e-mail] to see if they can recover your account for you

[lapis flicker]

Is it better to email support or use the in-game help thing when a transaction hiccups (payment completed, transaction succesful via bank/google but no items)?

[tardy seal]

got hit again by the 6.5KB bug, I know I'm not the only one getting affected by this, come on devs fix this already

Don't want to forsake my 4+ year old account, but game leaves me with no choice

[bleak ingot]

It's endless. I reinstalled the game.

[floral mist]

same, fresh reinstall let me login a couple times but now its stuck on the loop

[icy plaza]

I'm having the same issue. I think they need to fix something on their end

[storm timber]

Same. Having 6.5KB download loop. couldn't login to do my dailies just before reset :(
Edit: I tried again. about 2hrs 20min later it is now working.

[reef tapir]

Hey guys , can you help me?

I'm new here

How do you guys recover stolen account?

[molten vault]

Only Al CS can help you with that

[reef tapir]

I already did that , but they said they won't help if it's considered as trading

[molten vault]

[e-mail] talk with them and if your account was previously bind to you can probably get it back as long it was really yours

[molten vault]

them there's nothing that we can do about it

[reef tapir]

Here's my account

[molten vault]

discord wont be able to help you with that

[reef tapir]

It was really mines , I've got all the information including invoices and etc

Hmmm , my friend said if you need help just join official DC people will help you there

[lime grove]

i'll ask again here. was the AL account itself stolen or was the facebook/twitter/email account linked to it stolen?

[molten vault]

yeah, but like i said, the people in here cant help other than letting you know that only through that e-mail u can get actual help

[lime grove]

depending on what was stolen would determin who you'd need to contact.

[reef tapir]

I was planning to sell that account , but turns out he's scammer. Even the middleman is scammer

[reef tapir]

I tried that , email , official fb , Cs

I tried it all

[sage venture]

i dont think CS gonna be helping you since you were planning to sell the account, which violates the terms and conditions itself

[lime grove]

ah. yikes. RMT for accounts isn't allowed by the games ToS. sorry you got scammed but if you told CS you were selling it to someone, they're unlikely to help.

[reef tapir]

I already report it as lost account

Will it work?

[lime grove]

did you mention at all you were planning to sell/trade it?

[reef tapir]

No , at least at Cs's

I really need that account back

[lime grove]

ok. what did you mention to them about how you lost it?

[reef tapir]

Someone unbind my FB login , just like that

Does that still considered as trading/selling?

[lime grove]

it's possible. as only someone who's already logged into the account can do that.
did you have twitter or your email bound to the account or just facebook?

[reef tapir]

I have it all email , tw , FB

[lime grove]

ok. then all i can suggest is you email them again and say you've lost access to the account and are unable to login with any of your bound methods and want to switch it to a new email/twitter/FB account. if they still refuse to help you, then sadly there's not much that can be done.

[reef tapir]

What if my account has already bound to another FB?

Is it really possible to retrieve it back?

[lime grove]

i'm not sure if they'll be able to help if it's been bound to new accounts. it's possible but i can't guarantee anything.

[reef tapir]

Thanks for the help.

[lime grove]

hopefully you get the account back. and some advice, don't RMT. it'll get the account frozen/banned, and discussing selling it in here is against the rules.

[reef tapir]

Okay I'll keep in mind.

Thanks

[twilit verge]

Same issue

[vestal bloom]

getting hit with a 6.5kb file download loop, is it more of a dev side problem or is there a fix I can try

[dawn delta]

try putting in airplane mode, wait a bit and turn airplane mode off

[crude sorrel]

hi im playing on ldplayer and its saying Hash file check failed what should i do

[hot shadow]

the 6.5kb file download loop still going on?

[tardy seal]

yes still not fixed

[icy plaza]

Yeah I'm getting that bug every day randomly now ugh

[fickle isle]

The hell is a "Login data expired" error
and dunno if it's just my wifi but I've been getting alot of connection errors the past few weeks as well

[thorn yoke]

any c.s mods right now?

when will they give the 5th anniversary prize? no response at the email since last year

it's already end of the march 2024

[storm timber]

Well shit. 6.5KB update download loop came back....

Dont really know how i got past it. :/

[dawn delta]

For me turning airplane mode on, waiting a bit then turning it off worked, but I have to do this everytime I open the game, better than a full reinstall tho

[tardy seal]

that trick doesn't work all the time, you can also use a vpn or turn it off if you are already using one

1.1.1.1 app from cloudflare is also worth a try

[storm timber]

Oh that might what i did (in a roundabout way - Turn off and on the wifi and the data)

[viscid scroll]

Anyone here? I need help trying to recover an old account

I’ve had it connected to a google play account about 3-5 years ago. When I tried to log back in, there was no option for google play login. Can anyone help me with this? Thanks.

[raw onyx]

from what i know, there's never been a google play login. only iOS for apple. did you connect your account to anything else? twitter, fb, yostar

[viscid scroll]

that I honestly don’t remember

[raw onyx]

you can check if you have with twitter and fb by going to setting>apps & websites

[viscid scroll]

do I need to access the setting of the apps internally? or the phone settings in general?

just checked with both my twitter and fb acc

The AL account using fb was just added recently when I tried to login

is my old acc gone at this point?

[raw onyx]

no not really

you'll have to contact cs to get your account back atp. its faster if you can give them your UID. this is their email: [e-mail]

if u get your account back, i recommend binding your account to yostar in case you ever lose your twitter and facebook account

[viscid scroll]

ohh ok thanks!

[vagrant sequoia]

Got the 6.5kb bug just now. Was resolved pretty quickly tho, all I did was press confirm until it downloaded and let me in

[storm timber]

It came back again for me. So far been attempting for 20mins. Doing everything like turn off and on wifi and data etc.

Nvm... im in. I guess all you have to do is complain and bug goes away.

[tardy seal]

Everyone is complaining about loli kgv but the 6.5KB bug Is the real endgame

💢

true last boss

[storm pollen]

Yes and it's happing AGAIN, for me, third time now.

[tardy seal]

4th for me, and I do sandbag on pvp ||don't judge me||, meaning that I do my fight attempts 8 minutes before each server reset

imagine the ass clenching

[storm pollen]

Keep trying now, the fire of An(r)son is real it burn down the server.

[devout frost]

Why can’t I download a 6.5 kb update on AL?

[loud gorge]

anyone been able to get through the 6.5kb problem on bluestacks?

[storm pollen]

The 6.5kb problem comes and goes, when it is here you can't help, then you try it later they might just gone, untill the next time.

[twilit verge]

I tried almost everything, reinstall, relogin, i was using 1.1.1.1 so i turned it off, turned it on, airplane mode etc etc and it just doesnt work anymore

Im so done😭 im just trying to play the game

It even happened on bluestack

[tardy seal]

complain until devs fix it

it's the only thing we can do now

[hushed girder]

Hi I cannot log in into my Azur lane account anymore because I have a new I phone I used to log into my apple id account and I tried every log in option but i have my uid and my sister is on the same server as I am (Washington)

[raw onyx]

If you bound your account to your Apple ID, you should have your account. Have you logged in via Apple, opening the server list, and pressing “results found” on the top right of the list? You should see a person icon that indicates you have an account on that server

[twilit verge]

its been more than 3 hours and still not fixed

[hushed girder]

It’s says I have no data anywhere

[raw onyx]

Have you bound to other platforms? Or just Apple?

[hushed girder]

Just apple

[raw onyx]

You have your UID right?

[hushed girder]

Yes

[raw onyx]

Seeing as you’ve checked and know you bound to Apple, you’ll probably have to contact customer support. There’s nothing much else we can do here to help you get your account back.

Since you have your UID, it will be a faster process. Their email: [e-mail]

[hushed girder]

Thank you

[raw onyx]

When you get your account back, I recommend using a Yostar bind too in case you ever lose your Apple ID

[hushed girder]

I will thank you a lot

[raw onyx]

you’re welcome

[lyric lodge]

#gameplay-help

[sinful yoke]

@hushed girder can you give me your UID?

[hushed girder]

Tech support already e mailed me and asked me about UID
in-game name
Server I am playing on
Commander level

But thank you

[devout yarrow]

I need help with account recovery, old iphone now an android

I have receipts of purchases, but I can't bind or load on my old iPhone, says unable to authorize version on apple

[devout yarrow]

I actually loaded the game on a more recent iphone with my apple ID, it recognized it and logged in but no save game data

[quasi glacier]

anyone is having problems to analyze data for OP Siren boss? i tried 5 times and always stuck in loading

[keen spruce]

hope the 6.5k download gets fixed soon its a pain cycling through thre pop ups to try to get to server select and login

[violet wraith]

+1 for 6.5kb he- oh, nevermind, it loaded!

[vagrant sequoia]

Got the 6.5kb bug for the 2nd time. This one didn't let me brute force it, but clearing the cache let me download the 6.5kb "files"

[wind stump]

how do you clear the cache

[candid raptor]

Just got the 6.5kb bug too, tried to reinstall only to be caught by it yet again… is this something that has been around for a long time or just recently?

[sinful yoke]

seems recent as of yesterday

[keen spruce]

been happening to me since the exploration adventure started am on a galaxy note 5 no sim chip

[vagrant sequoia]

On phone, hold the app icon>app info>storage usage (or something similar)>clear cache

Posted here because it might help others, but not a guaranteed fix

[keen spruce]

tried just about everything besides trying another reinstall

[sinful yoke]

what phone do you have specifically?

[keen spruce]

samsung galaxy note 5 32Gb

was able to do a reinstall then stay logged in till swapping out but done a reinstall already and it won't even let me finish the install

[sinful yoke]

how much storage did you have available before you uninstalled do you know?

[keen spruce]

touch over 10Gb for sure so basic download then sync download for server aurora

was working for me with daily reinstalls but now not even those are working and daily reinstalls take me 4 hours to complete with a average .5Mb connection over wifi

current storage has me at 27.87GB out of 32GB with with almost everything installed for server account sync

[keen spruce]

Update managed to log in after cycling the update resets for 3 hours between checking my other app.s got everything I needed to set up done then tried closing out and immediately reopening the app and got the 6.5k update needed again

[brittle hull]

Guys, i have problem. I run the game and "Azur lane" need download patch 6,5 KB. Everyday what is it?

[sinful yoke]

what is your phone specifications?

[brittle hull]

Honor 8x

[hot shadow]

The 6.5KB update has been affecting me as well. Reinstallation hasn't fixed it. More often than not I can't log into the game due to the loop. Got an older model with the Moto X4. In case it's a free storage issue, I usually have between 1.3-1.8GB of free (depending if I clear cache/data on a couple other apps) storage with only L2D assets downloaded.

[twilit verge]

NOT AGAIN 😭

Its been the 23rd time and everytime this happens it takes at least 2 hours to fix bro what is this 💀

[twilit verge]

I somehow fix it by clean loading the game in airplane mode, let it blackscreen for a while and turn WiFi

[candid raptor]

Did a full reinstall yesterday, was able to login just fine and o thought it was something like corrupted files, only to be hit by it again today. I am not doing it all over again just to replay, the game is too big for that

[twilit verge]

This solves that problem everytime on my devices

[sinful yoke]

can you guys please tell me your device specifications?

[candid raptor]

Mine is an 3rd Gen Iphone SE, not sure the specific specs but i dont think it has anything to do with the game having that problem since it only started happening since 2 days ago, other than that it was running perfectly fine

[sinful yoke]

it doesnt happen for everyone, that is why I need more details for everyone it happens to

it could even be related to isps, but its hard to say right now

[solemn pike]

Hi all I'm trying to get an old account of mine back and I'm kinda at a lost here, I have spent money on the game in the past so idk if that can help me or what.

I'd appreciate any help

[twilit verge]

i12 128gb, i use 1.1.1.1 idk if it matters

I found a somewhat consistent solution

Hopes this help

[sinful yoke]

do you recall binding your account to apple, email, facebook, or twitter?

[sinful yoke]

thank you!

[solemn pike]

I wanna say my email was either
[e-mail]
Or
[e-mail]@gmail.com

I know I used the Fox Variant to buy something back in January of 22

[sinful yoke]

I dont need to know your email but im not surewhat you mean by fox variant, is that a way to buy things in game?

do you maybe know your UID at all? it was a string of numbers

[wild rover]

also having that issue lately

[twilit verge]

try follow the video above, it might help

[solemn pike]

When I said Fox Variant I ment my email with Fox in it, but no I can't recall binding it to anything nor do I know my uid, would there be any chance that if I give you a transaction ID + when I bought it and what I bought that you'd somehow be able to track it to my account?

[dawn pulsar]

So other people are having this issue too then

I seem to have found a somewhat reliable way to bypass the 6.5kb bug, simply load the game with aeroplane mode enabled and then wait until it says no connection or whatever, click continue and then disable aeroplane mode

It'll then say update compete and load the game most times, if it fails, just repeat until it works

Oh that's what the above video shows too, lamo

[keen spruce]

sigh adventure final boss fight been stuck for the past 10 min.s after hitting 99.19% loaded. hope it loads ireally don't want to spend 2+hours trying to get through the 6.5k download bug again

[loud gorge]

Playing on BlueStacks. Had the 6.5kb bug for 2nd day in a row. Switched to airplane mode and turned it back off and it let me in

[keen spruce]

Interesting reloaded the game after 1 and a half hours of 6.5k bug just tried the adventure final mission load and its stuck at 99.19% again. Am on a samsung galaxy note 5

[icy plaza]

I hope they fix it soon or announce they're working on a fix. This is making me not even want to play. Jumping through hoops just to get the app to open. The methods seem to work sometimes, but not all the time. I tried them all

[ember rose]

Why this happen?

[raw onyx]

try this: #tech-support message

[brittle hull]

try deleting the cache it helped me

[crude holly]

I’ve tried every method mentioned here and it’s not working what do I do to get the 6.5kb update installed

I’ve tried the airplane mode method, I’ve tried reinstalling and I’ve tried clearing cache and nothing has worked

I’m on iOS if that helps

[twilit verge]

Just try the airplane mode method multiple times, it works quite randomly, also restarting on ios is working too

[crude holly]

The restart into the airplane mode trick seems to have worked, didn’t think about restarting. Tysm!

This is the second time this update has randomly hit my iPhone and idk what’s causing it

[crude holly]

Bro so

Literally upon reopening the app it did it again

Why is it doing this

[twilit verge]

[brittle hull]

Maybe "Clean Master" will help, since the iPhone never completely deletes the cache

This is just my theory

[brittle hull]

or any other program that allows you to delete the cache

[twilit verge]

Also im suspecting that the problem started because update of ios 17.4, i never had that problem before update, lets see if theres more people having the same issue on same spec since ive heard mostly ios user suffer from this problem

Ive forcefully put myself into this bug multiple times and see what solutions is there, it somehow only works with wifi on and mobile data off, idk if its just random or something to do with it

But ill try keep u updated to see how can we solve this ig

[candid raptor]

Dont think it has anything to do with iOS update since i am on an older version (too lazy to update) and i am still getting the error
I was playing just fine yesterday and morning of today too, now it just randomly appeared again
Hope they notice and patch it this week because it’s getting exhausting, i dont even wanna try to play anymore, just losing time with this, not to mention Commission rewards getting lost cuz i cant get in

I tried playing it with mobile data and still got the same thing again. Its just do random, its like the game decides whether it will let you in or not

[spare fractal]

Android here! Samsung Z Flip 5 having the same issue.

I tried using the plane mode, but it did not work. Same with Clear Cache

Waku! It worked! My dad helped me

[sinful yoke]

there are android users with the problem

[sinful yoke]

which method helped you? cache or airplane mode?

[twilit verge]

Well im just suggesting what might be the problem, that means its not related to Os

[sinful yoke]

airplane mode means its a net issue so then it might be region related or isp related.. its really hard to say
this isn’t an issue ive seen before but I’ll be sure to relay everything I can

[twilit verge]

For Region im EU Uk if that helps

[spare fractal]

Airplane method

[twilit verge]

Idk if others

[sinful yoke]

ty for more info

[spare fractal]

I also got this phone grand brand new too

[sinful yoke]

what region are you?

[spare fractal]

Global/US

[keen spruce]

West Coast of America for me

[sinful yoke]

ty

[sinful yoke]

sorry for the late response I got occupied and then forgot

if you remember your username at the very least it should be possible to track your account down with just the info you provided, but it will have to go through the customer support email since it requires their backend to get your account back to you
their email is [e-mail]

I hope you can get your account soon!

[keen spruce]

did the download server get a security update that is overreacting? causing the 6.5k bug

[solemn pike]

@sinful yoke thx for the help

[candid raptor]

Region info, im playing from South America here

Was able to log in just fine about 2 hours ago but got it again after trying to get in just now
Air Plane mode stuff didn’t work for me, as of now im just switching between mobile data and wifi and just praying

[icy plaza]

Yeah I’ve tried the methods here and nothing works 100%. My friends with different older devices also have the same bug

Is it possible that you need to have all game data downloaded to fix it? That’s something I didn’t do. I don’t have much storage space.

[vagrant sequoia]

I don't have all assets downloaded. Voices aren't updated and no skins except for a few ones that I use, and I fixed it by brute forcing and clearing cache (I'm on SEA if that helps, since ppl above mentioned which region they're in)

Probably caused by something else

[vestal bloom]

iphone 11 playing from the UK, the airplane mode fix doesn’t seem to be working today with the 6.5kb bug

[candid raptor]

By god if i need to download all data just to play i will be finished as i am scrapping by with storage here

[vestal bloom]

hopefully it’ll be fixed soon

[runic lintel]

[queen solstice]

Also still getting the 404 bug, its a missing file on their download server:

03-27 19:35:30.826  3114  3167 E YsDownload: 实例化YsDownload
03-27 19:35:30.826  3114  3167 E Main    : baseUrl=https://blhxusstatic.yo-star.com/android/resource
03-27 19:35:30.826  3114  3167 E Main    : fileRootDir=/storage/emulated/0/Android/data/com.YoStarEN.AzurLane/files/AssetBundles
03-27 19:35:30.826  3114  3167 E Main    : txtPath=/storage/emulated/0/Android/data/com.YoStarEN.AzurLane/files/DownloadForBackgroundList.txt
03-27 19:35:30.826  3114  3167 E Main    : com.manjuu.azurlane.MainActivity@5843f64
03-27 19:35:30.829  3114  3277 E Main    : txt是否存在:true        Thread-37
03-27 19:35:30.832  3114  3277 E Main    : 总花费时间:1   总大小=6630
03-27 19:35:30.832  3114  3277 I TetheringManager: registerTetheringEventCallback:com.YoStarEN.AzurLane
03-27 19:35:30.918  3114  3278 E DownloadRequest: 请求失败，响应码：404
03-27 19:35:30.929  3114  3278 E DownloadDispatcher: 所有任务结束,回调监听
03-27 19:35:30.944  3114  3167 I Unity   : BGDownload fail:painting/yuekegongjue_2,responseCode=404

The asset painting/yuekegongjue_2 does not exist in S3 👍

Installed azur on my work phone for this lol (to use the debugger)

[twilit verge]

Is that the 6.5kb file or what

[queen solstice]

yeah that’s the missing file

The game attempts to download it and it returns a 404 NOT FOUND error

[flint creek]

Ye

[frozen cedar]

^ Also havingg this issue

[gilded granite]

im Android

swapped to 5G data and worked

maybe its just luck

[icy plaza]

This might be very helpful for tech support. Thanks a lot. I wonder what happens at the times when we are "able to get in". Is it somehow suddenly able to download the missing file, then deleting it upon app closing? Is that the loop? Definitely a major bug

Hopefully tech support can see your post and get a fix in soon.

The worst part is a big update / event is happening tomorrow and this is 100% going to be incredibly irritating

[twilit verge]

Ur legend for finding that before devs lol

Im actually so done with this bug, im literally clearing camp and it decided to unsync then required a restart on the game, then this bug pops out

[mint bobcat]

[sinful yoke]

the issue was found and is set to be fixed, but it was found some days ago, there just hasnt been an announcement

I appreciate everyones help to provide information, but I relayed it to the devs and was told theyre already on the case

it was confirmed to be some communication issue between some types of connections, so thanks again for all the info you given

[icy plaza]

Best news I've heard all day. Thank you tech support!

[candid raptor]

Thanks for the help! It makes me glad to know they are working on it, having to gacha just to be able to play was definitely one hell of an experience

[kind rampart]

Can’t use my in game name in the new event

[white kiln]

i keep getting this screen when ever i click on anything that has to do with the event

[tranquil frost]

Is there we get help with game crashing?

I'm playing on a flip5 and since the update, the game keeps crashing when I'm trying to install the in-game update, like where you would hit confirm to download the new update

I've also tried uninstalling and that didn't help either. It works on my iPhone just fine though

[amber kestrel]

Got back after work updated game and sadly its stuck on loading screen

[kind rampart]

Reloading the game usually works for me

[glass shadow]

Had some technical issues when tryna start so I’ve been trying to reset the little progress made. The account wasn’t bound to anything yet after a reinstall it’s still there. Also the account deletion button takes 14 days before the account is actually deleted. Is there a way for me to wipe the progress?

I may be missing something on how to actually make a new account and I can’t seem to find a good answer anywhere

[sinful yoke]

create a new account in the starting menu using the binds on the left, this generally overwrites any data currently on the phone even if you do not have an active account, it acts as a brand new one

[dense loom]

Why I did not obtain Devonshire after 11lv on the event stage and claiming the rewards?

[kind rampart]

<@&472236072743600148>

[median ledge]

Got it, thanks

[kind rampart]

[tranquil frost]

Well, whatever my problem was, it works now... 🤷

[thick hemlock]

The moment i press download the game resets or crashes....? Could play yesterday without problems

Already played the new event*

[subtle zealot]

help me unlink my email from my account in the game, I beg you, I’m tired of writing to technical support, I gave them everything I could, but it’s still no use, I don’t know what to do, it’s just such nonsense

By the way, this problem has not yet been solved; when sending screenshots in the game, you have to contact the mail directly

[scenic snow]

How did I get here

[peak yew]

its the logmode #bot-spam message, and you can close it by pressing hide

[scenic snow]

Thanks

But

What does it do

[peak yew]

its for taking logs, finding issues, repoorting bugs

[scenic snow]

Ah

Thanks

[hardy girder]

i was grinding d3 stages on war archives and suddenly i run out of oil, and without tapping anything my game decides to spend 50 gems to buy oil what??

[twin island]

i seem to be stuck in an infinite "checking for updates"

[hardy girder]

like i had the panel open, but i literally did not tap anything or stuff

[nimble magnet]

I have been stuck in "Retrieving latest version info" since yesterday.
My girlfriend also tried to log in and had the same problem.
I still managed to log into the game by changing my IP through a VPN program, I changed it to the US.
I never had this sort of problem before, is there anything wrong with the server?
We're Brazilian

[vagrant sequoia]

SEA player here, no issues on my end

[tribal drift]

Starting to stuck in "checking for update" screen since today

[pine dagger]

same

logged in just now tho

[tall rapids]

Getting this error when I try to purchase the new pack from the store, I get this on my phone and from my emulator (PC).

[lyric lodge]

You get an oil popup then, you bought it

[raw onyx]

i've gotten that error before. what i did to solve it was restart my device

[tall rapids]

Alright, will try. I'll report back.

[tall rapids]

It worked flawlessly.... Thanks a bunch!

[nimble magnet]

Day 2 and still having troubles getting past the screen.
I'm glad I got the VPN

[tribal drift]

Same for my "checking for updates" screen

[ivory tundra]

so um i tried update the game but it just restarts the game

[warm pollen]

+1 to this, also got logged off from my phone for some reason...

[sinful yoke]

enable airplane mode on your phone, turn it off after a bit, and try again

[ivory tundra]

didnt work ☹️

[warm pollen]

reinstalled game on bluestacks, still infinite "Checking for updates", marvelous

[ivory tundra]

even clearing the data wont work

[glass pivot]

I'm trying to log into my account but the game just makes me start a new game

[ivory tundra]

got fixed by restarting my phone

[cosmic dock]

on the login screen, make sure youre selecting the correct server. tapping the "change" button will open the list of servers. the top left side has a results found button to show you which servers you have an account on

[kindred torrent]

Stuck in "Update complete. Loading game..." after this day update

[tidal plover]

Who do I contact if I want help finding an old account from 2019 that I’ve forgotten login details for but have purchase history details etc

[glass pivot]

Is there a chance I didn't link it or something and that's why I checked all the servers

[glass pivot]

I also have purchase history

[fickle isle]

You email customer support

[wild fox]

Cannor get new skin??

[raw onyx]

you're missing a clue

[wild fox]

But it says i cant unlock the clue unless if i complete the secret stage

Which i cant unlock

[outer herald]

The last E is in the Ship Archives section, it's just the clue doesn't post that somehow

[raw onyx]

#gameplay-help message

[wild fox]

Certified bruh moment

Ty

[cosmic dock]

Possibly. Email customer support. Their email is pinned in this channel. They'll let you know what info they need to prove ownership.

[glass pivot]

Appreciate it bois big help in communication with them now

[hoary plume]

I cant login, even before text is "Login Successful!".
My network is fine too, i can open other games normally

[feral pollen]

I cant login via X and my Facebook login's data has all been deleted i need help on this issue

[cosmic dock]

Email customer support and they can help you. Their email is pinned in this channel. Account binding/ login issues is something only they can handle.

[kindred torrent]

Still Stuck in "Update complete. Loading game..." after this day update

[lyric thunder]

Thanks a lot!

[carmine hedge]

Since yesterday, the game crashes whenever I play. For example, Im farming 12-4 and then, crashes. What would the problem be? My phone is a A54 5g, I know is not that good but its not trash xd

[unreal tendon]

Hi, I'm unable to connect my account to fb. after I click on continue it just stays like this and nothing happens.

[raw onyx]

do you perhaps have the app blocked on fb? thats the only reason i can think of

[unreal tendon]

I don't but let me see what I can do

[carmine hedge]

Hello, my game keeps restarting when I click confirm on the update. Is anyone esle experiencing the same problem?

Update: Fixed it by restarting my phone

[elder swift]

Hello i lost access to my hold account that was on my old twitter account that got deleted and want to know who to i contact to get it deleted

[lean garden]

I haven't heard from support since November 9th. The last response from them asked me to "send us the relevant info for further check". I've replied to the email with various amounts of relevant information with no response. I've sent other emails afterwards with only "provide account details" and "your problem is being processed" being auto generated, then no response. I'm now no longer receiving any auto responses.

I need someone to get in contact with the support contact so they can provide me a defintive response to the issues I reported because as it stands I can't even get support for basic account issues. I wish to know if they're unwilling to resolve the reported issues so I can move on.

[rare mulch]

Can’t buy anything in the shop, I’m getting this message when I try

[raw onyx]

try restarting your game and/or device

[autumn plaza]

Did you ever figure this out? I'm getting this tonight on Bluestacks, but it was working during the time frame it looks like you were having the issue.

It works fine on my phone, but I prefer to play on the PC when I'm at home.

[leaden radish]

i had to reinstall my emulator that i was playing azur lane on and reinstalled azur lane and logged into my yostar acc that i had my acc linked to and my acc isnt showing up, how do i recover it?

[sinful yoke]

what server did you play on?

[leaden radish]

sandy

[sinful yoke]

are you logging into sandy right now?

[leaden radish]

no, i figured id ask about it before doing anything

im also in the process of giving it a reinstall, but i doubt that itd work, was just giving it a shot

[sinful yoke]

okay, try logging in with your yostar acct
then be sure to log into sandy server

[leaden radish]

ok, i just want to make sure, since i had a problem similar to this a while ago and i just wanted to make sure it wont like overwrite my data or something

it worked, ty, odd that it wasnt showing my character icon next to sandy when i logged into the acc

[sinful yoke]

its client side only

[leaden radish]

ah ok makes sense

[autumn plaza]

So I fixed this. Somehow Bluestacks was in airplane mode. I didn't even know it could do that. I'm also not sure how I could have accidently hit control + shift + H at some point with the program open.

[lone nymph]

Hello everyone, please tell me what screenshots are needed in order to confirm that I am the owner of the mail

[tranquil pumice]

Does anyone have any idea how to fix this? I've been stuck at this screen since last night and I already redownloaded the gane with no result..

[solemn valley]

hey, so I reinstalled the game after however many years (probably 3 or 4) and i can't seem to remember my log in. i had it bound to one of my facebook or twitter accounts but they both seem to just reset back to the begining. Were my accounts lost to the aether since i hadn't bound them to Yostar at the time? or is there a way i could possibly recover them?

[balmy ravine]

So it's not very important since I can play it on my phone, but on my chromebook it's stuck on the infinite Loading screen. I've tried reinstalling it. Any suggestions to fix? If it's not possible its okay

[elder mortar]

Any idea how to deal with this one?

[rustic hornet]

My Twitter account has been disabled and I want to unbind it, what should I do?

[stark socket]

started getting this too rn, idk why sadly

clearing cache, restarting the game, restarting the phone, does nothing

[tranquil pumice]

Nobody have a idea how to fix this? I just tried to clear the cache and no result, Im cursed with these little guys...

[raw onyx]

Try restarting your wifi

[raw onyx]

Does doing it in the game not work? If not, email customer support. Their email is in the pinned messages.

[raw onyx]

When you log into your Facebook or Twitter, did you open the server list and press “results found” on the top right? There should be a person icon that indicates you have an account on that server. If you remember your UID, an admin can use a command that lets you see what your account is bound to.

[solemn valley]

ah, yes! thank you very much! I thought i may have lost everything, i managed to get the account back!

[tranquil pumice]

Didnt work, it still gets stuck on the screen saying "loading"

[short trout]

hello is this local issue or server down

[tranquil pumice]

your stuck with the infinite manjuus too?>

[short trout]

was, apparently it works now

[tranquil pumice]

damn, lucky

these manjuus will not leave me alone

been like this for 3 days straight

[tranquil pumice]

also what did you do to fix it

should have asked earlier

[short trout]

i close my game a few times and reset my router

[tranquil pumice]

okay thanks ill go make my billionth attempt to fix this

for me

[short trout]

[carmine hedge]

When ever I'm in the middle of a battle some times the loading screen will pop up and it will just stay there until I reopen my game, Is there a way to fix this issue?

[prime moss]

i bought the lv70 commander booster twice (one thru google play - that was not delivered; and one thru apple). how do i get the refund?

[lyric lodge]

Mail support

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[haughty echo]

Is there a way to recover my account?
I stopped playing 1 year ago, but sometimes I did enter to see events.
After reinstalling the game I always get tutorial and 0 progresion

Tried login with facebook and YoStar

[rigid cape]

Does anyone know how to fix the infinite loading bug?

I am on ios (ipad air gen 4) and have uninstalled, and redownloaded the game 4 times

And everytime im done downloading, I am stuck at this screen

I took a break for a few months, my account is binded but now after getting into an azur mood I cannot play

[rigid cape]

If you have not binded your account Im not sure there is a way to recover it. Maybe tech support can recover the account provided its not a guest one

[haughty echo]

I remember playing on cell and bluestack, and purchased some seasons

[rigid cape]

I solved the problem! I downloaded 1.1.1.1 by cloudflare and it made it work now. Im not sure what caused but i guess i need this app forever now

[raw onyx]

Did opening the server list and pressing results found top right not show a person icon indicating your account? On both logins

[haughty echo]

Nope

[tranquil pumice]

i remember having this legit not more than a week ago, the newest update fixed it for me after 3 days of being concenred with the infinite manjuus

[tranquil pumice]

i never replied back to you, but the praying worked

[short trout]

transaction not going through
tried relogging, restarting, another device etc
ive already been charged but I didn't get it in my mail
also its been around 2hours or more

[haughty echo]

Nevermind, tried every server until I got my progress back lol.

[cosmic dock]

assuming you've relogged since making the transaction and it hasnt shown up yet, email customer support. their email is pinned in this channel. don't request a refund unless CS tells you to (it could be mistaken as you trying to scam free resources by issuing a refund. just safer). with proof of purchase, they can verify what went wrong and credit you your purchase if you didnt receive it.

[queen oar]

Is it possible to recover account with just a UID and username?

[sinful yoke]

its possible to find it, but you will need to provide more information once support asks for it

[queen oar]

I emailed them I just don't remember the server I was on.

[autumn plaza]

I'm not sure if this falls under relevant tech support, it's tech related but not of the game. I bought the valentines day 2023 keycap set for Enterprise and it just came today. It doesn't fit my mechanical keyboard though. The keys are roughly the same size, but the snap on mechanism is completely different. The store page doesn't list compatibility beyond "standard (mechanical keyboard)". What keyboards do these keys actually fit?

Key on the left is the Azur Lane one, key on the right is my keyboard.

[lime willow]

Need help for w13+ fleet

[sinful yoke]

honestly, your keyboard on the right does not look standard
ive never seen keycaps like that

theyre not usually that far apart

is that your right side shift key?

it really didnt want to focus, but this is my keycap which is standard
ive replaced my keycaps numerous times before with other ones from other brands and they have all looked this way and fit appropriately

[storm pollen]

Please let me see your switches, the "standard (mechanical keyboard)" actually refers to keyboards using generic cherry-style switches, which should be something like this(left), and I believe you stumbled upon something like this(right).

[autumn plaza]

@storm pollen

It's a MSI GK50 low profile. It was actually a Christmas gift and my first mechanical keyboard so I'm not really informed on all the different switch types.

[autumn plaza]

So it looks like my keyboard must be a non-standard type then. Yes, it was the right shift key.

[outer herald]

Wouldn't this stuff be more posted in the club #technology though?

[autumn plaza]

Oh, I didn't even realize that was a channel. My mistake.

[storm pollen]

Well the key cap was an official Azur Lane merch so I think he came here for customer service.

[autumn plaza]

Pretty much.

I'll look into getting a second keyboard with those cherry switches. Thanks for the help.

[wide terrace]

I factory reset my phone because of issues it had, and i was logged out of AL. I had my account bound to twitter and i did not see that twitter changed its terms of service to get rid of it. is there any way to get my account back?

[raw onyx]

I’m pretty sure you’re still able to log into twitter

[wide terrace]

i will try right now one more time and see if it gives the same error, I think it was 1002 something something

[raw onyx]

The announcement that al made regarding twitter was for people who only bound to twitter to also bind to Yostar so they don’t lose their accounts

[wide terrace]

it worked

thank you

it did not throw an error like it did last time

I dont know why it happened

thank you so much

[raw onyx]

Bind to Yostar as a just in case as well

[wide terrace]

I am doing that now

[carmine sleet]

Hello, I would like a copyright takedown request for this game

https://play.google.com/store/apps/details?id=com.znhy.nhyu.afhj

Its graphics stole content from Azur Lane and Arknights and other games

[pearl vector]

May be a really stupid question, but how do I log in on my phone if I already play on PC and my account is binded to my Yostar account?

[sinful yoke]

login with your bind on the left side of the title screen

images in pinned

[pearl vector]

Can I do that after I acidentally started a new game?

[sinful yoke]

yep

[pearl vector]

But is so wierd vecause there it says to bind my account not to log in

[pearl vector]

Thank you for your help!

[ocean wyvern]

I'm playing on PC with an emulator but I keep getting kicked back to the main menu with a "Connection Lost" every single time. I've tried both Bluestacks and LdPlayer and it happens with both...is their any fix?

happens in the same placed during the tutorial every single time

[lean garden]

It's been a week and I haven't received a response from you guys. So to clarify what I mean by support contact I am referring to Syanda stating you guys have a support contact on your end. I am requesting one of you get in touch with that contact so they may contact me so I can receive a resolution, thank you.

[storm mirage]

how long does it now take to get transactions through? my wife and i reguarly buy gems/cruise pass for azur lane and until last cruise pass it was normal that the time you hit buy you would get the gems/pass. last pass took nearly 24h with both our accounts till we got the pass after payment, we thought it might be a 1 time issue. now my wife tried to buy gems, payment on google side is done but she did not get her gems (wants to buy 1-2 skins from the event and that will end in ~11h)

[cosmic dock]

im sorry for the late answer, so this might not be relevant for now. if the purchase still hasn't been received, see a prior answer i gave similar to this here #tech-support message i purchased the cruise pass right on monthly reset with no issues, and direct gems on the 7th. if it was a pack, there might be an issue there. or there could be a lot of last minute transactions taking place on the last day slowing down the system. since the payment went through on googles end, resetting your internet/airplane mode/ etc. wont be any help here. for what its worth, at least this isnt a collab. so the skins will return again in the future. hopefully this is resolved before the event ends.

[queen oar]

Got it back.

[vital spade]

tw authorization error 100222 on an android emulator...?

[raw onyx]

try clearing your cache

[summer field]

Hello, would anyone here be able to help me (more specifically a member of stuff from the azur lane team) get my account back, long story short I made a massive blunder of deleting it after I unbinded it. I have the UID and server name to help if it’s needed, I’m a long time player and would be a shame to lose my account because of a mistake like that 😅

[cosmic dock]

Send customer support an email. The email is pinned in this channel. They can help you. They'll let you know what info to provide to prove ownership. If you've made any purchases, those receipts will help.

[uncut cradle]

Hello, I would like to ask about running AL on a Chromebook. I was playing AL on it and it was running fine, until I wanted to make a purchase, after which the game promptly crashed and is now permanently loading on this screen. Is there a way to resolve this?

image reupload

this has been sitting like this for easily an hour now

[summer field]

Alright will do thank you 👍🏻

[viral rapids]

how do I transfer my account to another phone with yostar, I keep getting "dock data synchronization error" when I use it

or does it still not work correctly for linking it?

[viral rapids]

now it just resets the game ot crashes

or*

[viral rapids]

is it because I have my account on the other phone still?

[viral rapids]

never mind, I tried the repair assests and nownit works

[uncut cradle]

I've tried Force Stopping, clearing data, uninstalling, and reinstalling and it is still stuck here

[rare quiver]

Hello

I can't recover password to my account

The email with password recovery just doesn't come to my email

[hexed marlin]

Well I get this problem after completing the rookie quests what should I do

[cosmic dock]

you can complete it a 2nd time. a long time ago, there was a bug where (i believe it was) CN could do them a 2nd time, so the devs made it a feature for everyone to complete it twice.

[hexed marlin]

I see

But i already try it for example collecting oil and coins but still it appears like that with error

[cosmic dock]

the hard cap for oil is 25k and the hard cap for gold is 600k. if you have one or both of those at max, then you cant collect any rewards, missions, or do battles.

[hexed marlin]

Mine has not reach the Cap yet

I'm still in dilemma right now

[lean garden]

Hey Syanda, when you get time can you get in touch with the support contact so they can contact me so I can receive a resolution? Thank you, my previous messages are above.

[summer field]

I got in touch with the customer service team and they got my account back for me, I’ve already thanked them for doing that and I’m gonna thank you for guiding me to them as I most likely wouldn’t have known to do that so I wouldn’t have gotten my account back.

Thank you very much, I know it’s a small thing but I still think you deserve at least a thank you for helping me out 😊

[cosmic dock]

you're welcome! im glad you got your account back, and im glad that my small part helped!

[lament wigeon]

Game does not happen to be on maintenance today is it?

[alpine slate]

How can I fix this?

[tranquil pumice]

i believe pressing confirm will pick your downloading up where it started

[lapis plover]

what info did you provide to customer service? did you send pictures? 🙂

[lapis plover]

do you know if this is also possible if i didn't link my account previously? i did make some purchases through the account though.

[cosmic dock]

It should be. Email them and they'll help you out. They'll let go know what info to provide to prove ownership. Since you said you have receipts, it'll be much easier.

[lapis plover]

okay thank you. the email for customer support is in the pinned messages correct? 🙂

[lapis plover]

is the email adress [e-mail]? 🙂

[cosmic dock]

sorry, had to step away. yes it is. i dont post it myself incase i copy it incorrectly 🙂

[lapis plover]

No worries. One last question (sorry if i'm asking too many). does the User ID i see when i open the app always stay the same or does it change after i had redownloaded all the files? 😅

[cosmic dock]

It stays the same per email. So if you have an account on avrora and on sandy, those will be different uids. But the email you log in connects to both of those accounts, if that makes sense. But the uid won't change as long as you use the same login.

[lapis plover]

mmh i see. so should i play through the tutorial again to see my UID (can't see it at the moment)? i haven't connected an email adress to my account before deleting the app data.
my account is/was on Amagi

[cosmic dock]

no. since you didnt connect your email prior, itll be like starting a new account. CS will help set you back up. i've never had to recover my account, so i dont know specifically what they'll have you do, but follow their instructions. once you do get it back, write down or screenshot your UID for the future.

[lapis plover]

okay. i may have my UID in a screenshot i did of the game. i'll have a look 🙂

[random wraith]

What can I do if one of my devices is giving me notifications (for completed commissions/training, etc.) a few minutes too early? It's only happening on my new phone but not on my old one.

To be clear, even when I relog in, the thing I got the notification for is not done yet and there's always a few minutes left.

[grim stump]

What do I do about getting an u bound account back? I was trying to bind it to my yostar account but now it shows I have no progress.

[cosmic dock]

If you think it's possible that the bind was successful, then when you log in make sure you select the correct server. If you played on one server, but it defaulted to a different one, you'd be playing from the tutorial. If the bind didn't happen, then email customer support. The email is pinned in this channel. They'll give you instructions from there.

[grim stump]

Thank you, I emailed them.

[lyric lodge]

No, that's only for merch items.

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[random wraith]

You're supposed to use:
[e-mail] for help with the merch
or
[e-mail] for issues in the game.
It's not outrageously hard to grasp

[unreal cedar]

anyone know why i can't login with twitter on azur lane ? the button exists and i click it but when i opened twitter the sign in button just keeps loading

[raw onyx]

Either your internet or an issue with twitter. Try again when the game is out of maintenance

[unreal cedar]

ah okay

[sinful breach]

Is there anyway I can change my secondary password because I forgot it?

[sharp crest]

so how do i get around this, stuck on “update complete” and i cant repair assets until after this screen

[sharp crest]

update:i pressed the c button on the top right (apparently clear cache) and restarted the app and it got passed that check, waiting now for it to redownload ig
update update: that fixed it

[raw onyx]

contact customer support. their email: [e-mail]. i recommend writing ur new password somewhere in case you ever forget it.

[quaint plaza]

A couple of friends have newly started accounts, but one has weeklies available, the other doesn't. Anyone encountered something similar before? Tried resetting to no avail.

[high bay]

Hi, is there a way to refund the gem spent in oil, I accidentally misclicked and bought oil. Thanks in advance.

[raw onyx]

Not that I know of

[fickle isle]

"Hash file check failed" error when loading in, the hell?
Had that popup like 10 times before it actually loaded in

[willow yarrow]

Any way to get back an unbounded account? New player who had tech issues and was told to fully reinstall from support without getting told about the loss of said account =\ lost some purchases too like the monthly pass

[cosmic dock]

email CS again and let them know you need to recover an unbound account. theyll let you know what info to provide. if you have your UID, thatll help. keep the purchase receipts. those will also help to prove ownership and recovery.

[willow yarrow]

I gave them the UID of the unbound account I lost along with details of the new one I had to make and link. Hoping they might be able to merge the two but I'm a bit hesitant to play until a response as I lost an ultra rare, gem purchase, monthly pass and 2 rares

[cosmic dock]

yeah, as unfortunate as it is, it might be better to wait for their instructions on what to do. good luck and hope for a speedy account recovery.

[stark socket]

When opening the app, i get a pop up that theres 17KB of data to download, after which, it says some files were not downloaded, and repeat. i tried reinstalling the game already

Edit: it isnt a storage issue, as I have around 90GB left

[willow yarrow]

Hello my account doesn't have Daily or Weekly Quests for some reason they are just completely empty. One made for testing does and so does my partner but mine are missing what have since creation. Yes I have tried to clear the cache and also fully reinstalled the game. Account level is 24

[lyric lodge]

You need to continue main quests to unlock

[willow yarrow]

Yeah I was rank 27 the mission quest was bugged and couldn't progress past ranking up equipment but it finally resolved earlier today and I was able to receive them

[proper elm]

Since the last update, the submarines in Operation Siren are no longer deployed automatically. Although the automatic deployment of the submarines is activated and works in the normal worlds. I have searched in Operation Siren but have not found a setting for this.

[lyric lodge]

Switch off both auto thingies and select ON for subs

[primal bloom]

does anyone have the same problem after the recent update? only my PC has this error, my phone still runs normally, both share the same wifi. I've tried to reinstall AL but it didn't help.

[cold lion]

is there any way to claim a forgotten account?
have the uid and a past google receipt but not remember on what email bind that account

[sinful yoke]

I wouuld just suggest trying multiple emails or searching yostar in your email inboxes
it is a week long process to confirm, verify, and claim an account for the sake of recovering it because you cant remember the email you used

if you have the UID, I can verify for you if it is truly bound, but unfortunately I cant tell you the email used

[halcyon swift]

Hello, I don't see this in the known-bugs channel but since the last update matches in OPS and META battles screen randomly freezes but the game keeps running, I've tried to do asset repair but it didn't find anything wrong, i dont know if this is happening to anyone else

its not in EVERY battle I can play for about 5 to 10 minutes without the screen freeze

[compact quest]

Is there to fix this problem?

I will stuck in infinite loading.

[shy osprey]

I haven't gotten new missions in the past few days. It's been stuck like this since day one. Does anyone know a fix?

[cosmic dock]

on the left hand side of the window, click the "collect" button. there are 2 missions each day. youve only claimed 1 for logging in so far.

[shy osprey]

Oh! Yes. Stupid me. I got used to the one button from the Little Cheshire screen.
Thanks.

[cosmic dock]

Np! In fairness, the red does blend in quite well.

[sharp crest]

guessing you had the same problem i had #tech-support message
the only way is to open log mode, press the c button on the top right, wait for a message to say "cache cleared", close and reopen the app and (basically) redownload the game
or just, reinstall, the previous one just saves you a button press, not having to sign in again

[compact quest]

Press C?

[lyric lodge]

Don't do that, it erases all your data

[red cloak]

hi im having problem on connection, I'm always using data to play but now using wifi but suddenly the game says connection error or something, how can i fix it?

[stark socket]

I still have this going on, and no idea why it could be. reinstalled it again, and still there, still 17 kb

[lyric lodge]

Try logmode and see if it generates an error

[ivory valve]

iPhone 13 gets EXTREMELY hot to a point where you can barely hold the phone and sometimes even overheats and shuts down. This ONLY happens when playing AL. All other mobile games do not cause this at all, not even while playing and having a video or stream running in picture-in-picture mode. It only happens in AL.
iOS Version 17.4.1

[sinful yoke]

is your ingame fps 60?

[upbeat elk]

How do i log in with my old account?
It was binded to my facebook and i have my uid on a screenshot

It's been a long time i played the game but it was always binded on facebook accoung is old too so i don't want to lose it(nvm it okay now)

[compact quest]

What should I do then?

[stark socket]

How exactly do I open logmode

[lyric lodge]

Go to #bot-spam and type / logmode (without space)

[lyric lodge]

What's the issue?

[compact quest]

@lyric lodge this.

[lyric lodge]

Generally if it's stuck looking for updates a quick refresh starts it for me

[pearl flare]

hi

I had an account and it was linked to facebook, the problem is that I deleted my facebook account and I don't have my uid.

[cosmic dock]

email customer support. the email address is pinned in this channel. they'll help recover your account. if you made any purchases, have the receipts ready. those will help prove account ownership.

[pearl flare]

oh ty, I hope I can do something.

is this the mail, right? [e-mail]

[cosmic dock]

correct. hopefully theyre able to respond quicky.

[stark socket]

the only noticable somewhat error message

not really visible, i'll try to screenshot it better

after clearing the cache in debug mode, it seemingly started to do something (i was clearing the cache in the actual app settings)

from what i could make out, its something like "log bgdownload fail: extra__page/assets_506011/storage/emulated/0/android/data/yostarEN_AzurLane/files/assetbundles/extra_page/i_50611_ _(???): open failed (???) (invalid arguement)"

[blissful bay]

What is the bulk of azur lane’s filesize? Chibis? L2Ds? CGs from old events?

Voice is a given so I’ll give that one a pass

[pallid patio]

Is there any way I can reduce the size of AL on my phone? It’s taking like 25 gb of my phone storage

[lyric lodge]

Well... next month it does some stuff...

[pallid patio]

Does it get larger? Or smaller?

[random wraith]

potantially much larger but maybe that content won't be mandatory to download, who knows

[fickle isle]

I dont think it's gonna be larger
iirc they're redoing a bunch of files

[nova dragon]

Just got my twitter account back after two years suspension. Logged in to AL ... new game. Googled a reddit post that suggested I come here. I'm not just gonna DM somebody out of the gate though.

[cosmic dock]

It sounds like your account was bound prior. If so, then when you login, make sure you're on the correct server. You can tap the "change" button as seen in the screenshot, to select the server. If all of the servers start up as a new game, then you'll need to email customer support to recover the account. The email is pinned in this channel. They'll let you know what info to provide.

[nova dragon]

I'd forgotten about server selection, now I have to remember which server I was on XD. Thank you.

[minor pollen]

hi, i had an account binded to my twitter but when i just redownloaded my AL it says no results found when i tried logging in with twitter. my account was on either avrora or lexington server, i can only remember the name of the account but i can't find my uid.

[stable grove]

My guess would be that you need to email customer service, as indicated in this message:

#tech-support message

[minor pollen]

ok, thank you.

[quick bluff]

hello anyone have this issue after download I'm stuck at this screen!

please help

I already restarted and redownload

/techsupport

[low wyvern]

Bridal Z23

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[wanton sedge]

game freezes/crashes often after the new update.. hotfix coming?

[granite pagoda]

Hi, I've got problem everytime I try to buy the monthly Trade license it keeps asking to verify that it's me, every single time, I give my verification, and boom it asks for it again, is there a problem? I've tried adding another card, removing and adding the card again, but nothing. what's wrong? I've already e mailed them about this problem a few weeks ago and I never got a reply from them.

[carmine hedge]

Same

[granite pagoda]

the weird thing is, I even removed the verification setting in the store and it still keeps asking me! I even tried turning off my computer and phone to change the settings since there is no " apply or confirm " anywhere and still asks me

[carmine hedge]

Ok so, I'm also stuck on the same screen this guy is. Everything worked great prior to update and maintenance, then now it stays stuck on load. I was on a bad signal when the update happened, but I managed to download the whole thing, yet maintenance wasn't done. However, then I managed to download the rest, and it didn't work anymore. I waited til I got to a good signal to try again, and now it's stuck.

[carmine hedge]

Yep, that's what did it. Luckily, it saved my game. Thought I was gonna have to quit but no, it's good.

Android.

Galaxy A54

[granite pagoda]

I did, but it doesn't do anything, what I managed to do is remove the verification method. for the time being I guess i'll stay without it, when it gets fixed, I re apply it.

[modest dagger]

Hello, I have an issue with this new update for the game.

So... In order to explain what is happening in a textual sense, I am trying to get the game updated, but as soon as the download screen pops up and I click the download button, the game crashes and restarts.

I'm using a Moto G31, The video above is evidence of the current issue.

I have considered uninstalling the game and reinstalling it.

I will try that.

[rotund perch]

am i a known hacker and didn't know it or what ?

[lyric lodge]

remove www

[rotund perch]

it actually worked

[earnest glade]

A message popped up that “Commander, you need to update the game, etc.”, clicked ok and... don't know why but game stuck on the "Checking for updates".

[stark socket]

This is still happening after a reinstall. no idea why. cleared cache, restarted phone, reinstalled like 3 times by now

[lyric lodge]

Cause it's that big, and soon you will dl 10GB... maybe it's slightly smaller then?

[vocal citrus]

Hi! I have a problem with game. It doesn't start. Meybe its becouse I use Harmony OS (Gbox)? Has anyone encountered anything like this?

[delicate terrace]

No sound. Tried logging and out, doesn’t produce with volume either on or off

[warm kelp]

Im stuck here. Cant reach the video or login screen

[fervent pond]

im no expert but probably repair, if not maybe update assets?

probably just do repair volume first, then try updating assets

[spice rivet]

What was the point of that previous assets download if you still need to download another, can't even download in background

[fervent pond]

azur lane already takes all my storage, might as well keep feeding the storage beast

[native stirrup]

so my game is stuck at loading screen 93%/97% before battle
how to fix?
@misty crow

ps : already repair assets

[misty crow]

tried restarting the phone?

[native stirrup]

BlueStacks

[lyric lodge]

Usually some character stuck, try replacing them till you find the subject and post them here.

[native stirrup]

wdym some character stuck?

[native stirrup]

oh it's nonstop 4 manjuus now

[native stirrup]

https://media.discordapp.net/attachments/814058635729567766/1233755557416927303/DtCWsWm.png?ex=662e3fe6&is=662cee66&hm=599c6d83531843bb9ce7c21cd870233b482febb1dfde81b49104c4a78e6e9cbf&

[lyric lodge]

One char is the cause... try logmode

[real marten]

Hello, im kinda new here
Just wanba ask how can i get my acc back? I did binded my acc to my twitter back tben and i hiatus for months and just decided to play again when i log in to my acc it went back to the the beginning, like the tutorial part

[native stirrup]

what's logmode

[lyric lodge]

In #bot-spam rype / logmode

[lyric lodge]

On server-selection click "results found"

[grizzled plover]

Hello. How can i restore my account? My account has been dropped because im delete the game and don't link account with mail. I can't find my UID

[warm kelp]

Do i need to delete and reinstall my game so i can pass this loading screen?

I deleted my storage data need to dl tons of data again

[sinful yoke]

you must email customer support to recover your account
their email is [e-mail]

[proven hare]

why is AL 17GB and is there any way to compress it?

[lyric lodge]

Cause it, and you can install basic, do note we need to reinstall in 2 weeks

[median thorn]

I keep getting this error when trying to start the SP stage

note that it says 0/0 attempts remaining

I tried to repair assets but it said it was fine

[median thorn]

hmm, fixed it by clearing my cache like a billion times

[candid marsh]

hello everyone, hope you have a great time. I have an issue. I want to buy this pack but my google account is from Japan and I can't buy the pack directly with my card. so, I was wondering if someone could help me with this, is there another way to buy it? thank you.

[quartz nebula]

Hello, I have an issue installing the game

it keeps on saying Unable to retrieve latest version info

even if I have internet connection and my phone is currently connected to the Wi-Fi

can anyone help?

anyone there?

[sinful yoke]

you cannot make purchases from japan very sorry

[sinful yoke]

are you still having this issue?

you can try restarting your phone and your wifi router
you can also try to put your phone in airplane mode, then turn it off, then try again

[quartz nebula]

Yes apparently

Even after resetting the phone

Test

Aaaaand he's gone again

I already solved the problem but it's just weird why won't it allow direct connection to my wifi tho

[quartz nebula]

now it does, probably a bug in the game I guess

[lyric lodge]

Is there a reason you use EN in JP rather than JP?

[neon kayak]

I can't seem to make a purchase. It's in Indonesia. Is there a problem on the game system or is it mine?

[wraith elk]

This is basically l2d wants to delete this much storage, please help me

[lyric lodge]

L2D takes only 700mb though

[proven hare]

.

[raw onyx]

I know they made an update where you’re able to pick what assets you want to download as an attempt to lower the storage needed. But from what I remember being discussed, you would need to uninstall then reinstall the game to get that option. As for a way to compress AL, that is likely something the devs need to do on their side for optimization.

[delicate terrace]

can anybody suggest ideas? I have sound on my other apps, it's an iphone. However for Azur lane specifically, even if I turn audio to the max with volume on and such there's still no sound

I just did a clean reinstall of the game

issue still persists. any suggestions?

[raw onyx]

is your silence switch on or off?

[delicate terrace]

so, I wanted to thank you

that was it. that was the problem. Thank you so much

[brisk olive]

Hey there! I used to play AL a few years ago, and for some reason I have the itch to pick it back up. I'm not entiiiirely sure where my account was, either which server or what service I used for login. I have some google play receipts linked to it and stuff. Is there any way figure it out based on that and get back into it? ^^

See, that's the problem. I SWEAR it was bound through Facebook, but I'm not positive; I've tried logging in through facebook on a few different servers to see what comes up, but I just get dumped to the tutorial.

But.... it has been a couple years, so for all I know, my memory's the problem there.

I'm in the process of that right now, actually.

It just keeps getting stuck on "checking for updates", hah.

Not... encouraging.

Oh, I didn't know that was possible!

Thanks for the tip.

Ugh. Yeah, no data anywhere, as far as I can tell.

What I have is limited, but I'll give it a shot. Thanks!

[fleet smelt]

Can I still recover my account even when I forgot my uid and email?

[cosmic dock]

email customer support at [e-mail]. they'll walk you through the steps to find your account and prove ownership. if youve made any purchases, have the receipts ready. they are on vacation this week, so their response might be a bit slower than usual, so be patient.

[fleet smelt]

OK thank you

[brisk olive]

Update on my case: they were able to find and are working on restoring my account now. Thanks for the assistance last night @carmine hedge !

[thorny patrol]

Hello!
So i have an issue when launching the game. I started the game yesterday and i had no problem. But when i try to launch it today, i have network errors on the launch menu (the select server part).
The only thing that changed is that yesterday i used WiFi and today i'm on 4G.

[sage lichen]

Try usin VPN ig

Sometimes I have trouble logging in when I'm on data

[thorny patrol]

Well, now it works when i'm home on the wifi, i don't understand it 🥲

[sage lichen]

Yea just use a VPN when u r on data

[rocky jungle]

smth wrong with servers?

[haughty sorrel]

I had binded my Al acc with FB but after i reinstalled it and logged in I logged in into a completely new account

Is there anything I can to to get back my account

[lyric lodge]

Right server?

[haughty sorrel]

Yes I checked it was correct server i emailed tech support

I see I have ss of my acc sadly i just don't have the UID except that I have everything

Ig i hope it works out for me

Yes I do remember those

Thanks for the help!!

[white kiln]

my game just sits at a black screen it was working just fine yesterday

[left skiff]

I seem to have lost a few characters

[sleek warren]

Can't open on revvl 6 5g, gets past the 3 logos, then black screen, any existing or possible fixes?

[full cliff]

Hi

Guys, where on this server can I find a channel with servers from all over the world and different countries?

Is that I want to join a server of Mexico

[haughty sorrel]

got it back i just had logged into different fb acc

[lyric lodge]

There is none, only global servers

[fickle isle]

if you mean game servers, that's not a thing
if you mean discord servers, #international-port

[full cliff]

Yes

Exactly

Thank you very much

[sleek warren]

fixed it myself, for future reference, my only known fix is factory reset, and never update system

[fluid bay]

Is this a bug? I can't use coins it is stuck in the blueprint use

I got Ibuki on fate simulation but i don't know if it's a bug

[lyric lodge]

She cannot be coined, see the icon

[fluid bay]

Ah, thanks

[atomic fox]

Hey um
how long does trying to recover account usually take?

[raw onyx]

if you recently sent an email to cs, they posted on twitter that they were on break from may 1-5 for international worker's holiday.

[atomic fox]

Make sense

[wintry atlas]

Uhh

[sinful yoke]

if you restart the game it should resolve smoothly

[sharp crest]

ye desync

[carmine hedge]

Btw who do we email for account recovery?

[sinful yoke]

[e-mail]

[dreamy mountain]

I have a little problem. There was a person in my guild who had a officer rank and when i logged in AZ i saw in mails that he becomed a master when i was master and now im recruit
Is it really possible that someone from low rank could take higher rank by them self?

[cosmic dock]

If you were offline for a long period of time, the officers can issue a vote to replace the GM. I believe it's 10 days offline minimum, then a 24 hour period for the GM to log in before they're demoted.

[dreamy mountain]

I didn't get notification about 24h period
And no one else was online on guild but im self so that means he won the vote even tho no one voted

[cosmic dock]

Sorry, I guess "vote" was the wrong choice of words. The GM is just replaced. If you were not offline for 10 consecutive days, you can email customer support. If you were offline, then you were swapped out as GM.

[dreamy mountain]

I was offline when the rpg event come to the end

Ok now i will turn on the notification and ask him to give my guild back

Also thanks for help

[cosmic dock]

You're welcome and good luck!

[dreamy mountain]

[finite condor]

Hello. I installed the game on a new device and accidentally created a new account and linked it from the wrong Youstar email, how can I unlink the email from the new game account and link it to my main account? Help me please.

[cosmic dock]

unfortunately, dealing with unbinding can only be done through customer support. this is their email: [e-mail] im not sure what info they'll need to verify ownership and such, so wait for their instructions. having your original account UID and any purchase receipts will help.

[spark tide]

Hello, I wanted to know if there is any way I can recover my account. My user was Sedna and I was level 59.

[cosmic dock]

email customer support: [e-mail] theyll help you out. if you have your uid and/or purchace receipts, those will help prove account ownership.

[austere beacon]

Hello, I sent an email [e-mail] regarding account recovery. How long will it take to receive a response?

[cosmic dock]

since they just got off of vacation, id expect a day or two. i of course dont speak for them, and who knows what variables will affect their response time.

[austere beacon]

Thanks

[sinful yoke]

1-3 business days

[sturdy rover]

Um iv forgotten my password do to never having to use it. I completely can't remember what it is. 😭

[sinful yoke]

you need to email customer support to get them to reset, try to make it really easy for you to remember or write it down somewhere next time
their email is [e-mail]

[sturdy rover]

Okay thanks I appreciate the help.

[finite condor]

Thank you 🙏

[steady cipher]

I just got randomly banned for no reason...

[steady cipher]

Do I contact customer support?

I was just doing my stage farming, then I just got banned for no reason at all

[gleaming sphinx]

I dont know if theres a way to appeal a ban? Try contacting cs and asking why you got banned and if its possible to appeal or be unbanned in any way?

Cs email is [e-mail] and provide the in-game name, the UID(if possible)

[steady cipher]

Nvm I got it back

[sinful yoke]

bans need to be appealed yes

[native stirrup]

nvm

[sinful yoke]

[uncut pelican]

I got randomly banned as well

[gleaming sphinx]

How did you get unbanned?

[sudden marsh]

@sinful yoke hey you an admin right?