support-en

[slow badge]

u seen the ss ?

[glad trout]

daily challenge where ?

[slow badge]

just tried it again

[magic inlet]

I deleted the screenshot for the reason of sharing your email

[graceful light]

oh finally it worked

[slow badge]

ohh

glooks

[magic inlet]

I'll report it 😉

[smoky pendant]

evolvefsfs has been warned.

[slow badge]

ok thanks

[west quiver]

GG @slow badge, you just advanced to level 1!

GG @cloud dirge, you just advanced to level 5!

[magic inlet]

An answer can take 3-5 business days

[magic inlet]

It's already been reported

[raw heart]

if i get a 24hr premium promo (via email) and enter a premium only raffle, can i still win after losing premium during the draw time?

[magic inlet]

you may or may not be a winner

[novel shell]

I have a bug where, whenever I open buff there is an ad that i cannot clikc off of because ive claimed it before.

[magic inlet]

#latest-news message

[lucid peak]

Why is my activation code not working???

[final basalt]

can store get more gift cards ?

[magic inlet]

What code?

[magic inlet]

You can buy 1 card in another 5 minutes

@slow badge Have you tried restarting Overwolf and trying to buy the card again?

[lucid peak]

my code to buy something

like when i want to spend my buff point

[novel shell]

how long does it take for someone to see my support ticket

[magic inlet]

An answer can take 3-5 business days

[magic inlet]

I still don't know what code you're talking about

[loud burrow]

how long does unfreezing an account take

i submitted my application for unfreeze

its been 2 days

[slow badge]

yes

[magic inlet]

and it's still the same error ?

[smoky pendant]

cid123 was softbanned.

[main quest]

can i somehow change my e-mail on my account and if yes, how?

[magic inlet]

You can't. If it is necessary to change your email send a ticket #open-a-ticket

[slow badge]

yea

[magic inlet]

Ok thx

[slow badge]

here ill try it one more time to not waste anyones time

[charred crane]

i won a giveaway but i didnt get the prize in my inventory

[main quest]

can you check if i sent a ticket to buff support team because i want to fix this problem asap

[jolly notch]

The P in asap means possible just FYI 🙂

[magic inlet]

let me know

[main quest]

i didnt realise

sorry

[magic inlet]

Send ss

[zenith lodge]

is it possible to just have buff deactivated and not appear every time i play something?

[magic inlet]

We don't have access to your tickets and we don't work Buff, sorry

[magic inlet]

Send a ticket #open-a-ticket

[charred crane]

ok ok thanks

what would the category be under?

[zenith lodge]

anyone know an answer?

please?

[magic inlet]

choose something either marketplace or premium

[charred crane]

thanks for the help

[zenith lodge]

must be nice to get the help

[magic inlet]

If you want it to track your game you need to have it on and you can close it with X (You can disable StartGame/EndGame if you have premium). If you don't want it to tracking game and pop up a screen, turn off Overlay&Hotkeys

[lunar marsh]

So buff needs to be open In the background?

[zenith lodge]

and where do i find overlay and hotkeys

theres no settings button

[smoky pendant]

ded_person has been warned.

[noble acorn]

OVERWOLF OVERLAY

You need to enable Overwolf's overlay for games that you play so that BUFF can start working with them
To check your overlay you gotta find Overwolf (little white wolf icon) in the bottom right of your taskbar and then right click Overwolf -> Settings -> Overlay & Hotkeys
If you're confused please check this: https://support.overwolf.com/en/support/solutions/articles/9000184345-how-to-get-started#overlay

Summoned by lukskubik#0 (Staff)

[zenith lodge]

do i need to disable them individually and manually?

all the games i have?

[main quest]

do i need to wait for premium to be accepted?

because i just bought and nothing came in

[magic inlet]

if you don't want it tracking your game, turn it off (but you won't get buff coins/XP) it's up to you which you want to turn off game tracking

[marsh lantern]

Wait 24 hrs. If you don’t get it by then, #open-a-ticket - also, restart overwolf on your task manager

[main quest]

ok thanks

[zenith lodge]

it would be nice to have a "disable all" button instead of a huge list

[west quiver]

GG @zenith lodge, you just advanced to level 1!

[zenith lodge]

but thanks for the help

[magic inlet]

but I warn you, you won't get any buff coins or XP

[zenith lodge]

i dont need it

[magic inlet]

Done card is disabled

[main quest]

is there anything you can do to make my account get premium faster cuz i need it really urgently

[cloud dirge]

how do i know if my buff pass is active?

[clever steeple]

Hello, i was considering getting buff premium, but i didn't find a way to the cancel the subscription, how can i do it?

[bleak belfry]

so im playing a game and when im in the game the popup is there and i don =t want it there but i want to get coins what do i do?

[timber finch]

my account ahs been frozen, i ahve no acces to it, but i am still being charged for it. out about 100 quid now, anyone able to help

[noble acorn]

CANCEL PREMIUM

Your subscription can be canceled in the BUFF app.
On the top of the BUFF app window, there is a button that says “Premium Page”. Click on that, and you will see an option to cancel your subscription by clicking on "Unsubscribe", check the image below to see how the butons look like.
Your subscription will still stay active for 30 days after your last charge even after you’ve canceled it. You just won't be charged again unless you subscribe to premium again in the future.

Summoned by kyuu.t_mico#0 (Staff)

[manic seal]

it shouldnt show the button to buy it

[cloud dirge]

ok thx

[clever steeple]

thanks

[manic seal]

which game

[manic seal]

#1135607188430262293

[brittle hornet]

hello how to activate the challenges because I open the app in the background but my challenges are not running

[timber finch]

and if i ams till currently being charged for an account i cant access ?

[manic seal]

which game

[manic seal]

you can wait for unfreeze account or send a ticket #open-a-ticket

[brittle hornet]

cs go 2

It's already been 2 weeks

[timber finch]

wait so can i even access my card info and my personal details without being logged into the desktop app ? like is there another way to access this information without waiting ?

[manic seal]

i think cs2 is not a supported game yet

do yo earn points by playing it?

[manic seal]

buff doesnt store card info

so nope

[brittle hornet]

just l xp

[manic seal]

yea then its not a supported game yet

[timber finch]

ok but its my account i want to access to delete my account, surly i dont need to wait until its unfrozen to do so ? especially when i am being charged

[manic seal]

send a ticket then #open-a-ticket asking for an account delete and cancel membership

[brittle hornet]

ah good but we can no longer access normal cs go so how can players earn challenge ponits?

[lunar marsh]

a different game 😔

[west quiver]

GG @lunar marsh, you just advanced to level 2!

[timber finch]

i have already done so 3 times over the past few months and i have gotten no reply apart from them saying it will be investigated, ticket system is good when it gets used right

[manic seal]

not with cs go rn

[brittle hornet]

nn look there are players in challenger points on cs go

[noble acorn]

TICKET

Go to this page (https://support.buff.game/hc/en-us) and create an account with the same email you're using on buff.

Then, go to https://support.buff.game/hc/en-us/requests/xxxx (remember to change the "xxxx" for your ticket id number, that you can find on the email) and check the status of your ticket.

There, you can see if it's open or solved

Summoned by kyuu.t_mico#0 (Staff)

[manic seal]

is there is not another way

[main quest]

why did i get only 10 buffs when it says 50-1000

in buff loot box

[worldly flicker]

Hi, why is am i not getting buffs for CS2 and Rocketleague?

[timber finch]

idk about rocket league but cs2 isnt soupported, someone else just asked the same thing

[west quiver]

GG @timber finch, you just advanced to level 1!

[bright kestrel]

after every MW3 game I'm getting a "start game not found" popup

not sure what that means but its not giving challenge progress either

[lunar marsh]

if your games are really short that happens

[bright kestrel]

so far I've tried 10v10 and shipment but ill try something like war

[thorny trellis]

hi im not getting any buff rewards for r6s?

[karmic vortex]

Buff support Clash of clans on PC?

[marble silo]

My Account is Frozen.

[bleak belfry]

val

[manic seal]

is it the premium box?

[manic seal]

cs2 is not a supported game yet

and rocket league shows any error?

[manic seal]

r6 is down in buff

[manic seal]

nope

[manic seal]

#1135607188430262293

[manic seal]

you can click on the x to close the pop up, you still will be able to get points

[bleak belfry]

ok

[grave cape]

why dont they have v buck cardsx on buff

[flint tendon]

at what time you refresh the stock of riot code ?

[bright kestrel]

nope, just got done with a war game and its still popping up

[main quest]

yes

i literally just got 10 buff points and thats it

just 10 coins, i didnt even get profile image nor boosts nor xp

[manic seal]

no stocl

[manic seal]

#when_is_next_restock #870329411986149536

[manic seal]

premium boxes can give 10 points

[hollow kindle]

ummm

is buff actually legit?

[manic seal]

yes

[fervent harness]

I'm finding it legit, but what I can't find is how to actually get the gift card

[west quiver]

GG @fervent harness, you just advanced to level 3!

[fervent harness]

They get it so insanely fast

[manic seal]

on the marketplace you can get cards

[manic seal]

some items, specially the global ones goes out of stock fast

[fervent harness]

Damn

Do vpns work if i want to try to change my location to america?

[manic seal]

nope

[supple kernel]

bork

[lunar marsh]

does minecraft 1.20+ work?

[manic seal]

short answer: no
long : #964252567699857448

[lunar marsh]

that was posted in 2022 and 1.20 was made in 2023 so it donest support still?

[manic seal]

yea, you can try playing in another version if you want

maybe they updated it

[fervent harness]

Damn

How does the shop know what location you're in tho?

[smoky tendon]

what the hell are you guys doing? put cs2 in buff and replace csgo! csgo doesnt exist anymore

[serene ginkgo]

you can say that to actual devs and employees by #open-a-ticket we can't do anything about that here

[timid fog]

why can't i get my 5$ val gift card? the verify code keeps not working for me

[bright kestrel]

"start game not found" on MW3 I've tried long and short gamemodes but no challenge progress either

[fervent harness]

For me it doesn't work because i'm too slow

[cedar lichen]

So Ive played like 4 rainbow 6 games and it keeps saying error and couldn't load the data so I dont get any progress so does anyone know how to fix it?

[manic seal]

restart overwolf and try again

[manic seal]

the game tracker might be down, try later or tomorrow

[manic seal]

r6 is down in buff

[bright kestrel]

k thx

[west quiver]

GG @bright kestrel, you just advanced to level 1!

[timid fog]

why does it say item not avalable?

[manic seal]

means that the item is out of stock

[timid fog]

aw man

[valid gazelle]

help, I got a $5 riot access code but it says that the product is unavailable

[lusty peak]

give me the code and ill help

jk

[valid gazelle]

I can clearly see it's available

[timid fog]

look alittle above u

[valid gazelle]

oh

but it's not blured out

[manic seal]

bugged

in the system is out of stock

not visually

[valid gazelle]

dang

I wasted my 24 hour free premium just to have it out of stock

also, when I went to claim it, how come it still sent me the verification code if it was out of stock?

(it said unavailable after I inputted the verification code)

[manic seal]

imagine it like 2 systems
1 that get the stock of the item
2 that get the actual item from the storage

the first is bugged, shows thats theres stock but when it wants to check the storage, theres none

[valid gazelle]

at this rate ill never be able to get a giftcard 😭

I cant keep checking buff for them 24/7

[charred crane]

i bought premium and its been an hour without the upgrade

what do i do

i want to get it before the google play cards sell out again

my card was charged

[robust plume]

Still having issues with game (Clicker Heroes) no recording xp for time played. Sent ticket a week ago, but haven't heard back and still having same issue even after clean reinstall. Are there issues still with Buff giving xp for games? Not gettin any xp for rocket league either, but getting buff points.

[manic seal]

restart overwolf, otherwise wait up to 24hrs, if you still dont get it, send a ticket #open-a-ticket

[charred crane]

understood

[manic seal]

on that game you dont earn points at all or just low xp

[robust plume]

the game (clicker heroes) doesnt reward points just xp. However, i dont get any xp at all it just says 0 xp even though the game is supported. For rocket league i get points but 0 xp.

[manic seal]

are you focusing and using mouse in the game?

and also not having other games open

[serene ginkgo]

@manic seal it's an idle game so most likely not

[manic seal]

thats why im asking

[serene ginkgo]

@robust plume the app is designed to prevent users from leaving apps open in the background for free xp

[robust plume]

Im playing the game and not leaving it running in the background. Last pass it had zero issues. I got xp all the time. I

[robust plume]

No other games are open or being played

[robust plume]

I got xp last pass for the game with no issues.

[pliant dragon]

No xp form game lol, client buff is crash..

[serene ginkgo]

If you believe its a technical/tracking issue then #open-a-ticket we dont deal with technical issues here

[halcyon cosmos]

Hello!

I´m having this issue

I´m legal xP

I just play well 😌

Thank you

[serene ginkgo]

#open-a-ticket

Most likely happened cuz you were playing with bots or an unsupported gamemode, or the match lasted like 5 minutes or smth

But if you werent and you think there was a mistake then open a ticket

We dont deal with tech issues here

[cedar badge]

can anyone please help

i am trying to get the valorant giftcard

but it just wont even show in the marketplace

last night it was out of stock

today i cant even see it in the marketplace

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by alifdz#0 (Staff)

[spare vault]

i won a giveaway and it says to text a random person but when i try to add them it says he isnt accepting friend requests

[marsh lantern]

You have to DM Bonj, not add them to your friends list

[spare vault]

how do i dm someone without adding them?

[marsh lantern]

Click on their profile and send them a DM. You can do it without adding them

Afaik his DMs are open

[spare vault]

i know that but i dk where to find his profile

[marsh lantern]

He’s mentioned on #giveaways a few messages above

[spare vault]

ty

[cedar badge]

thank you so much

[olive sonnet]

guys

why is ther eno valorant or roblox points in market?

[marsh lantern]

You can only see items redeemable in your region and global, and some items are out of stock even if you can't see them atm

You'll see them again once they're back on stock

[olive sonnet]

oh do you know when will they be back?

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by alifdz#0 (Staff)

[olive sonnet]

alright thx

👍🏿

[mossy kiln]

Bro this app is freking trash

I am trying to use this app and it always crashes

[marsh lantern]

Do you see any error? Give more details if you can, please! Also, let's keep it respectful!

[shell pollen]

my account is freeze i want to unfreeze it

[marsh lantern]

#1135607188430262293

[robust plume]

Anyone else getting daily challenge be at 0 of 100 but doesn't tell you what the daily challenge is?

[marsh lantern]

Yep, it's bug atm, and already reported. So sorry!

[robust plume]

Just curious. Thanks.

[shell pollen]

thnx

[mossy kiln]

Sorry for that.... But i am trying to use this app from past 2days

I am talking abt the app on phone

[marsh lantern]

Android or iOS?

[mossy kiln]

When i try to turn on buff app it just gives me error"BUFF keeps stopping"

[mossy kiln]

Android version 9.0

[marsh lantern]

I'm not sure if the app was compatible with version 9 or 10, is it possible for you to upgrade to v10?

[split crag]

where has the val card gone?

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by alifdz#0 (Staff)

[devout grail]

More than 10 days have passed but my account is still frozen

[marsh lantern]

I'm so sorry about that, but we don't handle administrative stuff here. Given that you have to wait 7 business days, wait a little bit until they review your case!

[devout grail]

Would it help to fill out the form again?

[west quiver]

GG @devout grail, you just advanced to level 1!

[marsh lantern]

I don't think so tbh

[devout grail]

ok thanks

[prisma verge]

is there any promo code available?

[marsh lantern]

Not here

We don't have any here, as they're usually sent via email when they're available

[mossy kiln]

Nope

[marsh lantern]

Try using an emulator on PC with v10 on Android if you can. You can always send a ticket asking if it supports v9 tho #open-a-ticket

[mossy kiln]

Which emulator can i use??... Can u recommend

[shell pollen]

i completed the form of freezing account when my acc will be back?

[marsh lantern]

Maybe Bluestacks!

[marsh lantern]

It says on the form

[mossy kiln]

Ok

Also do we need to link our game accounts or smth so that the progress of challenges is tracked

On pc that is

[marsh lantern]

Nope! Check steps below

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by alifdz#0 (Staff)

[mossy kiln]

Ty

[heavy hedge]

Can anyone help me? Buff is not working on my PC; it is frozen like this.

[magic inlet]

Restart Overwolf and check again

[glad nova]

my buff account is frozen I haven't used it for a long time How can i use it ?

[marsh lantern]

#1135607188430262293

[heavy hedge]

nothing changed, and its been for awhile and the app isn't working

[magic inlet]

Reinstalling Overwolf + BUFF
https://support.overwolf.com/en/support/solutions/articles/9000177073-how-to-re-install-overwolf-with-a-clean-slate

[charred crane]

does buff actually work for valorant

[tidal quiver]

There is a problem with my subscription I paid to premium elite 1 year plan now I am a premium

[heavy hedge]

nothing happened same prob :/

[marsh lantern]

Yes

[marsh lantern]

Wdym?

[marsh lantern]

Are you from NA?

Maybe it’s your ISP

[heavy hedge]

euw

[marsh lantern]

What windows version do you have? Anyways, it could be your ISP blocking the connection

[heavy hedge]

wind 10pro and i don't think that my isp is doing somthing

[tidal quiver]

Can you check what is my plan please?

[marsh lantern]

I don’t work for Buff, I can’t

Describe your issue with more details pls

Because as I understood, you paid for premium and you got your premium

[tidal quiver]

I’m suppose to be premium elite yearly and it have change to regular premium

And now I see it back to premium elite but is it the yearly plan who I paid for it?
How do I check it?

[west quiver]

GG @tidal quiver, you just advanced to level 1!

[gentle ermine]

Hello, i have a problem with the appp. it get stuck to the monster challenge. any ideay ? thank you

[craggy lagoon]

Heyy , i'm freeze on this page for several days . Help me please

i can't close the little windows

[main quest]

can someone help me?

i tried verifying brawl stars account and this popped up

[marsh lantern]

You can check it on the premium page on the app

[marsh lantern]

#latest-news

[marsh lantern]

#latest-news

[marsh lantern]

Do you have another account linked already?

[frosty quail]

Hi,

Subject: Issue with receiving reward for completed quest on Caesar Slots

Message:
Hello,

I hope this message finds you well. I'm reaching out to you because I recently completed a quest on Caesar Slots, but I haven't received the reward associated with this achievement.

Could you please check and address this issue?

Thank you very much for your attention and assistance.

Best regards.

[marsh lantern]

Go to the app, click on the three dots next to Complete Quests, and check if you can ask for support there

[frosty quail]

ok, I'll look at that, ty

[frail mauve]

why cant i buy valorant points is it not buyable anymore or am i to dumb to find it

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by alifdz#0 (Staff)

[main quest]

i do not have

[west quiver]

GG @main quest, you just advanced to level 3!

[marsh lantern]

Is it possible that your BS account is already linked to another Buff account?

[main quest]

i have only this account

[marsh lantern]

API might be down then, try again later

[main quest]

i tried it yesterday and it didnt work

[marsh lantern]

#open-a-ticket

[jaunty swan]

i'm too

[marsh lantern]

#latest-news

[jaunty swan]

mb, thx

[torpid dock]

hey, can someone help me?
it just doesnt let me close it and i cant use the app, i tried to restart it many times and it just wont work

[marsh lantern]

#latest-news

[gentle ermine]

there is no messages about that problem in the latest news

[marsh lantern]

There is

[gentle ermine]

can't find it

[marsh lantern]

Scroll up a little bit

[gentle ermine]

i go back all the way up to 2021 and still nothing. do you have the date of the explanation ?

[marsh lantern]

December 23rd

[magic inlet]

#latest-news message

[gentle ermine]

oh it's this one! thank you

how can i have a ticket id number ?

[marsh lantern]

When you send the ticket, you'd receive a confirmation email on your inbox. There is the ID of the ticket

[gentle ermine]

so how can i send a ticket ? the link to the webpage only goes to questions

[west quiver]

GG @gentle ermine, you just advanced to level 1!

[marsh lantern]

#open-a-ticket

Please, read the whole message, it's all explained there!

[gentle ermine]

it's not clear and not working that's why i asj

[marsh lantern]

What part is not clear and what's not working?

[gentle ermine]

i have sent a message. should i receive a email ?

[marsh lantern]

Yes, on the email you typed on "Email"

It should say "Your request (xxxxx) has been received"

[gentle ermine]

ok. so the problem is that i don't get the email

[marsh lantern]

Refresh your email or check spam

And check that you've written your email correctly

[gentle ermine]

still nothing

is there another way ?

[marsh lantern]

Go to this page (https://support.buff.game/hc/en-us) and create an account with the same email you're using on buff.

Then, go to https://support.buff.game/hc/en-us/requests/new

[lavish plover]

Good evening, is there a way to change directory for ingame capture?

[west quiver]

GG @lavish plover, you just advanced to level 1!

[marsh lantern]

I think so. Go to Overwolf settings -> Capture and there you can change it

Both video and screenshot

[lavish plover]

I can only see uhm resolution and capture settings, but no directory change option

[marsh lantern]

If you scroll down a little bit, you should be able to see it

If not, send ss pls

[lavish plover]

I might be blind

Can't find it

[marsh lantern]

Oh, you have to go to Overwolf settings

Not Buff settings

[mossy kiln]

I will send a ticket.... But on buff's website it says minimum version req is 7

[lavish plover]

OHhhhh my bad

[lavish plover]

Found it! Thanks!

[marsh lantern]

Let me know if you receive a confirmation email saying "Your request (xxxxx) has been received", please!

Just to make sure the system is working

[ionic cedar]

hi, i have an issue with my buff desktop app, the monster challenge pop up always opens when i try to use the app and there is no close button. I tried uninstalling the app, restarting the pc, everything i could think of. Can anyone help me out please? (sorry for any spelling mistakes, english is my second language)

[marsh lantern]

#latest-news

[ionic cedar]

thank you

❤️

[subtle belfry]

hi, i have a problem with my buff desktop app, the monster challenge popup always opens when i use the app and there is no close button. Can someone please help me as there is no info in last news?

[marsh lantern]

#latest-news

[unique oriole]

My buff randomly stopped tracking apex legends. I can’t finish a challenge, even though I’m very close to finishing it. All other games works

[marsh lantern]

Try this: close overwolf on your task manager (ctrl + shift + esc), close the game, open only overwolf again, open the game, see if buff opens automatically (you must see a pop-up window). If it does, try playing another match

[unique oriole]

Ok

[unique oriole]

It doesn’t work. The challenge is asking me to get 15 kills, I have 12 kills and I did a match and got 2 kills, it still says I only have 12 kills

[marsh lantern]

What mode are you playing?

[unique oriole]

Battle royals trios

[marsh lantern]

Restart the app and check if the challenge updates

[unique oriole]

Still, nothing

I also tried to repair apex and reinstalled buff

[hollow kindle]

why cant i even get in 😭

[west umbra]

Does buff includ roblox

[hollow kindle]

i click login, it shows a loading icon then nothing happens

site dont open either

[marsh lantern]

Send a ticket with your logs and explaining this issue with as many details as possible — Remember to upload your logs on the cloud (drive, mega, dropbox, etc.) and paste the sharing link on the ticket! #open-a-ticket

[noble acorn]

LOGS

Please read this: https://support.overwolf.com/en/support/solutions/articles/9000176827-how-to-get-your-overwolf-logs

Summoned by alifdz#0 (Staff)

[marsh lantern]

You can earn XP with Roblox, yep

[marsh lantern]

It might be your ISP blocking the connection. Try using a VPN (remember not to use a VPN on the actual app)

[west umbra]

Does roblox have challenges because I don't see them in the challenges category

[marsh lantern]

Nop

Only event-based games have challenges

[noble acorn]

SUPPORTED GAMES2

You can find the information about all supported games and gamemodes in the BUFF app itself. Please click on the joystick icon in the top right corner and a new tab will open which will list all supported games. Hovering over a specific game will show you supported gamemodes too.

Summoned by alifdz#0 (Staff)

[marsh lantern]

You can check event-based and time-based games there

[west umbra]

Ok thankyou

[marsh lantern]

#off-topic-english

[charred crane]

oh

idk why it shifted to this chanbel

never clicked on it

[hollow kindle]

aight

[quasi jackal]

How to comlete a weekly challenges? Im new to this app,i completed 1 match but weekly challenge didnt changed.Someone can help me pls?

[marsh lantern]

What game and mode?

[quasi jackal]

Valorant and unranked game

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by alifdz#0 (Staff)

[marsh lantern]

Follow those steps

[quasi jackal]

thank you

[main quest]

is buff ever going to "pay" focus on eastern europe (balkans) because we lack of game cards and game keys because me and my friend only have 5$ riot gift card, i remember it having hardware, steam, apex, roblox, vbucks and many more cards

[manic seal]

as well of south america, asia, africa and a lot of other countries?
well no info, since they are a lot of countries and also depends on companies if they make cards of these countries

[main quest]

i waited 60mins and didnt get anything

[little helm]

I bought a monthy regular premium membership about 15-ish minutes ago and the app still hasn't updated. Am I going to get it eventually? (Do I have to wait a little) or is that not usual? Just making sure so I didn't just buy something I didn't get

[manic seal]

tap in the 3 lines and contact their support

[manic seal]

restart overwolf, otherwise wait 24hrs and if you still dont get it send a ticket #open-a-ticket

[little helm]

Alright I restarted overwolf and that didn't fix it, so I'll wait the 24 hrs, thanks for the help ^^

[normal void]

Why don't modern warfare 2 missions work?

[sage flare]

hi

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by alifdz#0 (Staff)

[opal yew]

why no more riot cards

[west quiver]

GG @opal yew, you just advanced to level 2!

[opal yew]

xd

?

only reason i installed buff game gj

what a scam

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by noctusxev#0 (Normal User)

[opal yew]

but they removed option

so i cant even see it

[marsh lantern]

Read the bot, please

[normal void]

Didnt seem to work, im completing matches but buff doesnt seem to be tracking tasks

Although it works fine in the sense its tracking when I start and finished matches and gives me proper XP and buff points

[cedar dagger]

Does buff automatically record the game?

[astral shale]

Whenever I play R6 Siege Buff always fails to detect a match or something along those lines. Does anybody know why?

[noble acorn]

HIGHLIGHT RECORDING

To disable the highlights recording, go to BUFF settings, disable it and press save

Summoned by alifdz#0 (Staff)

[marsh lantern]

R6 is down on buff, sorry

[sand crown]

Guys why is there no shipping for my Riot?

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by alifdz#0 (Staff)

[wicked citrus]

how to fix

[marsh lantern]

#1135607188430262293

[little creek]

is steam gift card restocking anytime soon?

[west quiver]

GG @little creek, you just advanced to level 1!

[manic seal]

which region

[little creek]

US

[manic seal]

usa steam restocks daily afaik

you can read #when_is_next_restock #870329411986149536

[little creek]

ok thx

[frosty quail]

Subject: Issue with Reward Eligibility via RevU

Message:
Hello,

Thank you for your prompt response. I'd like to clarify that I did access Caesar Slots through RevU. On January 12, 2024, I clicked on an advertisement via Buff Game and subsequently created my Caesar Slots account on January 13, 2024. It's important to note that I had never played this game before.

Despite meeting the conditions outlined in your response, I have not received the associated reward for completing a quest. Could you please reevaluate my eligibility and investigate the issue further?

I appreciate your assistance in resolving this matter.

Best regards.

[manic seal]

Tap on the 3 dots on the task then contacted revu support

[echo cipher]

hi, i have a problem with buff and cs, buff dont track my game and i dont earn point, can you guys help me?

[marsh lantern]

CS2 is not supported yet, sorry!

[echo cipher]

ok i didnt know thanks!

[quasi jackal]

I tryed but buff doesnt starts auto.What i can do?

[marsh lantern]

Do you see any pop-up window when you open the game or finish a match?

[quasi jackal]

Nope,i finished 2 game and didnt changed the challenges

[marsh lantern]

Send ss of your settings as shown in the gif in the bot

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by alifdz#0 (Staff)

[west quiver]

GG @quasi jackal, you just advanced to level 1!

[marsh lantern]

Try this: close overwolf on your task manager (ctrl + shift + esc), close the game, open only overwolf again, open the game, see if buff opens automatically (you must see a pop-up window). If it does, try playing another match

[trim scaffold]

how come i've tried filling out the unfreeze account google form twice, waited 2 weeks and account is still frozen?

my account is frozen due to inactivity

[marsh lantern]

Unfortunately, we don't handle administrative stuff here, so we can't speed up the process. You must wait until they review your case, so sorry!

[trim scaffold]

i just find it strange that they say account will be unfrozen in 7 business days but i've already waited 2 weeks, no results

[marsh lantern]

Again, I'm sorry, but we can't do anything here

[quasi jackal]

Opened this thing,what should i do

[marsh lantern]

You can close it and play a match of any supported mode. That window opens when Buff is tracking your game

[quasi jackal]

Ok,ty

[quasi jackal]

Its working ty

[night spoke]

There is no valo card anymore ?

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by alifdz#0 (Staff)

[jolly notch]

I have a ticket to provide logs but how do i do that for clash of clans

They keep asking but i cant do it

Weekly hasnt been working for weeks

[patent perch]

hello guys

i saw amazon gift card on market

so i bought premium elite

and when i got back to the market i found that all of it sold out before 12 hours

how is that possible !!! ?

it have been year and a half trying to get any item from the market

[west quiver]

GG @patent perch, you just advanced to level 3!

[magic inlet]

Most of the popular cards are being restocked on a daily basis - there's just a very big demand and those cards go out of stock shortly after restocking, that's why it's hard to catch them in stock #when_is_next_restock #870329411986149536

[patent perch]

i activitaed my one day premuim elite

and went back to store

and i didn't find it

and it was saying that last purchased : 12 hours ago

while that didn't even take me 1 min

[magic inlet]

#when_is_next_restock #870329411986149536

[patent perch]

they need to find a solution for that

like requesting cards and when the restock happen

they just give the cards for the first requests

like that everyone will recieve his reward

they just need to wait

not checking the market every half hour

[smoky pendant]

1111oo.eth has been warned.

[marsh lantern]

Tell them that it's on mobile and you can't provide them

[magic inlet]

No, you can't requesting for a card, you have to get it as fast as possible before other BUFF users, you can get 1 card in the next 5 minutes, so it's best to watch the marketplace every half hour to see if the stock is replenished again

[neat belfry]

hello , my acount still frozen

[vital crypt]

i have a frozen buff account what could be the reason ?

how can i get it back

[manic seal]

#1135607188430262293

[marsh lantern]

When did you fill the form?

[neat belfry]

8 days

[marsh lantern]

Unfortunately, we don't handle administrative stuff here, so we can't speed up the process. You must wait until they review your case, so sorry!

[neat belfry]

ok thank you

[subtle comet]

I don't see Volarant VP, do you have any information?

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by alifdz#0 (Staff)

[subtle comet]

Thank you

[steady plinth]

I have it too, but when it ran out, it wrote it out, it didn't disappear

[winged rover]

does anyone know what should i do i tried to log in after it logged me out and it says my account has been frozen???

[marsh lantern]

#1135607188430262293

[winged rover]

thank youuu

[junior bay]

Anyone know how to fix this problem? Whenever I open buff there is a ad that pops up with the caption “check this great offer and 10 free buffs”. When I click on it it says the reward was already claimed. The problem for me is this doesn’t close the pop up and I have no way to get rid of it so I can’t access the rest of the platform..

[marsh lantern]

#latest-news

[junior bay]

It’s down? It’s tracking my performance in game though and adding buffs to my acct, it’s just that I can’t close the pop up

[marsh lantern]

No, read above

#latest-news message

[junior bay]

Thank you

[quasi jackal]

Buff is working in lol too?

[marsh lantern]

Yes

[quasi jackal]

Is riot acces code are removed in marketplace?

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by lukskubik#0 (Staff)

[main quest]

can someone help me?

i collected 5 buff coins and only got 2

it says maximum 5 and i got 2

[marsh lantern]

It’s a known issue, but you’re free to report it on a ticket #open-a-ticket

Maximum you can get is 2 points on minigames atm

[main quest]

ok thanks

[vernal meteor]

my account is frozen and i dont know what to do, i didnt do anything just i didnt use it for a while

can someone help¿?

[marsh lantern]

#1135607188430262293

[lunar pendant]

i was on mw3 and i didnt play a match or anything but it said i played 3 matches and got 0 xp and a few buffs how is that possible

[marsh lantern]

Probably just a bug

[lunar pendant]

i opened mw3 and closed it

so do i just restart overwolf

[marsh lantern]

If you want to

[left steeple]

hello im new to buff and i have a question, i joined after seeing some people recommend it, but when i joined i dont seem to have access to most of the marketplace offers, is it a question of region or are they just not in stock because i cant see most offers

[cunning fox]

it's depending on

1. what filters you use
2. whether the item is out of stock or not (some items may not show on the marketplace when they're out of stock)
   might be some more but these are the ones that pop into my head rn

[left steeple]

i dont have any filters on and shouldn't the out of stock items appear but just show that its out of stock ?

[marsh lantern]

Some items are out of stock even if you can't see them, and you can only see items redeemable in your region and global

So there might be regions with more items

[left steeple]

oh ok thanks

[mild moss]

my account its frozen, idk if someone could help me

[marsh lantern]

#1135607188430262293

[mild moss]

ty

so... now what? i wait 1 day or?

[marsh lantern]

It says on the form

[quartz saffron]

is there any way for this to work on xbox or no?

[marsh lantern]

Only Windows and mobile

[quartz saffron]

ok thanks

[marble silo]

Hello, my Account is frozen and no one replys to my support ticket.

[marsh lantern]

What error do you see?

[marble silo]

Frozen Account Not Allowed Exeption

[marsh lantern]

#1135607188430262293

Did you fill that form?

[marble silo]

Now yes, thx

[pale saffron]

do roblox giftcards still appear in marketplace?

[marsh lantern]

I think they are US only atm, so you can't see them if you're not from the US

[pale saffron]

oh damn

[silver flax]

What are all the forms of payment u can receive from using buff ?

[marsh lantern]

Wdym?

Do you mean items you can purcharse on the marketplace?

[silver flax]

Yes

Cuz the buff don't have much

[marsh lantern]

That depends on your region, given that you can only see items from your region and global (always check the description of the item to see if it's redeemable in your region) — also, some items are out of stock even if you can't see them, so check the marketplace every now and then to check what's new! Also check #when_is_next_restock and #870329411986149536

[silver flax]

Oh ok I've been wanting to earn buffs while playing Sims 4
But there is no universal gift cards such as visa or MasterCard as a rewards

[marsh lantern]

Oh, but you can't earn points playing Sims 4! You only earn points playing event-based games, while time-based only give XP for the pass (check bot below) - also, you can't exchange your points for real currency, sorry!

[noble acorn]

SUPPORTED GAMES2

You can find the information about all supported games and gamemodes in the BUFF app itself. Please click on the joystick icon in the top right corner and a new tab will open which will list all supported games. Hovering over a specific game will show you supported gamemodes too.

Summoned by alifdz#0 (Staff)

[silver flax]

Are there alternatives loyalty rewards programs other than buff
Any suggestions?

Any from your knowledge ?

There has to something out there I can use

[marsh lantern]

We won’t promote any other program here, sorry

[silver flax]

Ok thanks

[west quiver]

GG @silver flax, you just advanced to level 1!

[timber sorrel]

buff wont detect when i start valorant how can i fix this

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by alifdz#0 (Staff)

[steady plinth]

Will it be fixed tomorrow the Riot Cupon?

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by alifdz#0 (Staff)

[steady plinth]

i hope it will be fixed tomorrow thx the answer

[magic inlet]

No eta when will back

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by lukskubik#0 (Staff)

[bright river]

i bought premium for account and didnt get it

[fallow shore]

The minecraft challenges are designed to be played in Hypixel right?

[magic inlet]

When did you pay premium

[magic inlet]

Yes only Hypixel

[magic inlet]

#964252567699857448

[bright river]

10 mins ago

[magic inlet]

Wait 24 hours and if you don't get premium, send a ticket #open-a-ticket

[bright river]

okay thanks, also that monster promo is bugged

i cant get rid of it

[magic inlet]

Send screenshot

[magic inlet]

#latest-news message

[winged cargo]

My BUFF won't clip anything. What do I do?

[noble acorn]

HIGHLIGHT RECORDING

To disable the highlights recording, go to BUFF settings, disable it and press save

Summoned by alifdz#0 (Staff)

[modest forge]

Haven't received any change in my buff track exp at all today

despite banking probably 4 hours in one game and another 3 in another. 😦

[manic seal]

which game

[modest forge]

Valheim and WoW Classic

[manic seal]

do you see the pop up at the end of the game

[cursive junco]

hello, iNot sure if anyone else has had my trouble but I for some reason say that my account exists but its frozen even though i only created the account and didnt end up using buff for quite some time. decided to install it again and thats when the frozen accouint notification popped up, anyone know the reason why?

[manic seal]

#1135607188430262293

[cursive junco]

oh thxs

[cursive junco]

btw how will i know once my account is unfrozen

[manic seal]

when your account is unfrozen you will be able to login

[cursive junco]

ah okay, just gotta try to login every now and then got it.

[manic seal]

yea, try in 7 working days

[weak kettle]

i redeemed $5 vp on freecash and it did not give me my buff coins, can someone help?

[kindred arch]

in the minecraft thread it says no optifine or forge installed does this mean I can't have mods at all or is it just that specific mod loader. Example: i have a fabric mod folder in curseforge for reducing lag would that work for tracking or no?

[marsh ice]

does Riot $10 US code ever get to the marketplace?

I swear that thing is always out of stock every single timee...

[manic seal]

wym, is that a task?

[manic seal]

vanilla

no fabric, no optifine, no forge

[manic seal]

they restock it daily

[marsh ice]

i see that, but I've been checking the marketplace every hour

who in the world can buy these so fast

[manic seal]

well if lots of people claim a card at same time, some of them will be that so fast

[manic seal]

as stated in #870329411986149536 it can be restocked every 30 min

last stock was at 00:30 utc

[marsh ice]

is there a notification or something I can do

[manic seal]

nope

[marsh ice]

the market always restock at every 30 mins right?

so its either xx:00 or xx:30

[manic seal]

** can**

[marsh ice]

got it

gueess i will just have no life for next few days until I can get one lol

[manic seal]

and yea can every 30 min

like it wont be at 00:20 for example

[marsh ice]

got it

[weak kettle]

its one of the promotion deals that are at the top left of the home page

[manic seal]

the one that says withdraw at least 2$?

[weak kettle]

yes

[manic seal]

is your account new

[weak kettle]

no

[manic seal]

i believe its for new accounts

[weak kettle]

ok

thx

[somber lichen]

#support-en need help

[kindred arch]

ok thanks so much

is this only counting different games or is it counting the number of matches i've played because it should be at 8 in that case

sorry so many questions just downloaded and im a bit confused

[manic seal]

matches

[cosmic palm]

my clipping isnt working

i changed the setting and it didnt allow me to clip gameplay

[kindred arch]

ive played 10 matches but it is counting it as 3

nvm

[manic seal]

which game

[kindred arch]

just updated randomly

[manic seal]

you needed to reload i guess

[kindred arch]

i played 10 matches of rocket league and it took a while to update yeah

[manic seal]

after changing it restart overwolf

[kindred arch]

sorry for ping then im starting to get used to this

[west quiver]

GG @kindred arch, you just advanced to level 1!

[smoky folio]

How do you connect your buff acc to the game your playing

[kindred arch]

for me it was automatic as long as the game was sllowed to connect in overwolf settings and overwolf and buff were open

[smoky folio]

whts overwolf

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by lukskubik#0 (Staff)

[unborn cargo]

i play overwatch on console and the quests arent going through

what do i do

[magic inlet]

If you meant PC

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by lukskubik#0 (Staff)

[main mulch]

does it need to be the same e-mail (buff and steam) for the challenges to add up?

[teal anchor]

I have signed up with Buff and clicked on the bonus 90 Buff points on their site, but it was just fake advertising. Is there a way to actually claim my extra welcome Buff points?

[frosty quail]

How can I contact them for this offer, as I am having difficulty doing so?

[unborn cargo]

soooo does buff not work for console?

like is it pc only?

[tired canyon]

its on mobile too but as far as i know thats it

[unborn cargo]

ik that

but its not counting any of the games i play

but it will for my friend that plays on pc

[subtle girder]

do i need to open a ticket? my buff account is suspended and i havent used it in a while so i dont know why?

[west quiver]

GG @uncut cobalt, you just advanced to level 1!

[marsh lantern]

Are you playing on PC or mobile?

[marsh lantern]

What error do you see?

[unborn cargo]

I play on console

[modest forge]

Both times, yes I did

[marsh lantern]

Buff only works on Windows and mobile

[unborn cargo]

Should fix that ngl

You’ll get more sales

[west quiver]

GG @unborn cargo, you just advanced to level 1!

[unborn cargo]

[ivory hill]

what sales?

[unborn cargo]

Basically I bought buff premium for nothing

[ivory hill]

they get money from ads and purchased premium i'm quite sure they wouldn't get much of a revenue boost from porting their system to consoles

[unborn cargo]

Ok Mr.Smartypants I’m just putting my own opinion out there

No need to get emotional

[marsh lantern]

This is not an opinion channel and be respectful to others, please

[spring copper]

does anybody know what I can do when this Message shows whenever i try to log in to unfreeze my Account, because I didn't use it for 2 years or something

[marsh lantern]

#1135607188430262293

[unborn cargo]

So everything I say has to be facts?

[marsh lantern]

Just go complain or chat to #off-topic-english and don’t flood support channel to rant

And, again, be respectful

#info-and-rules

[unborn cargo]

Kk ali ty

[unborn cargo]

Thought I was ngl

[serene ginkgo]

Its more like we can't, we use Overwolf to track gameplay and Overwolf trackers are pc exclusive. Idk how we did it but we can track performance on supercell games by account linking lol

But thats it

[main mulch]

does it need to be the same e-mail (buff and steam) for the challenges to add up?

[marsh lantern]

Nop, check steps below

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by alifdz#0 (Staff)

[main mulch]

did try that earlier

[marsh lantern]

What game is giving you issues?

[main mulch]

cs go

[marsh lantern]

CS2 is not supported yet afaik, sorry!

[main mulch]

oh ok

what games are supported right now currently?

[noble acorn]

SUPPORTED GAMES2

You can find the information about all supported games and gamemodes in the BUFF app itself. Please click on the joystick icon in the top right corner and a new tab will open which will list all supported games. Hovering over a specific game will show you supported gamemodes too.

Summoned by alifdz#0 (Staff)

[marsh lantern]

You can check them there, but R6 is down on buff atm

[ruby dust]

can i buy riot points or is it only raffles

[marsh lantern]

You can get them on the marketplace once they're available

And also on raffles ofc

[ruby dust]

when is it

[marsh lantern]

#when_is_next_restock

[ruby dust]

when was last restock of riot points

[marsh lantern]

No info

[ruby dust]

k

tq

[short elbow]

hey is it normal that I can't see Riot gift cards in the marketplace even the out of stock don't show up

[marsh lantern]

Yep, they're only out of stock

[short elbow]

shouldn't i see them if they are out of stock?

[marsh lantern]

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

[short elbow]

tysm appreciated

[smoky pendant]

1stjamiefan has been warned.

[charred crane]

Oh sorry

But why was my account frozen?

[marsh lantern]

#1135607188430262293

[old relic]

quick question, ive had a problem like month ago about the ad preventing me from accessing the app, i filed a support ticket and they said that they were working on it. maybe a week later the problem was fixed and i was able to exit the ad, but now the same problem is happening again, should i file another support ticket or just wait it out?

[charred crane]

But why did it get frozen?

I didn't use it for a long time

[marsh lantern]

What error did you see?

[marsh lantern]

That's the reason

[charred crane]

Oooh

Why freazez accounts?

To save database data?

[marsh lantern]

No info, sorry

[old relic]

this is the error that pops up when trying to click on the ad

[west quiver]

GG @old relic, you just advanced to level 1!

[marsh lantern]

Send another ticket explaining the issue, pls! So sorry about it

[old relic]

all good, thank you for the reply!

[quasi jackal]

Cant watch any ads,can someone help me pls?

[serene ginkgo]

Try again later

[digital zealot]

Hello was wondering when is console support coming ?

also is there a way to stream from ps5 to pc using remote play and earning through buff ?

[serene ginkgo]

Unlikely to ever happen

[serene ginkgo]

No

Buff works because overwolf trackers track the game client and tracks things as it happens on your pc

It cant be done on console

[digital zealot]

but on the website it says there working on bringing it to console ?

[serene ginkgo]

Whereabouts?

We had a trial run with account linking a few years ago and there were some issues we couldnt sort out iirc

[digital zealot]

on the buff website

[serene ginkgo]

I meant

Where on the website

Paste the url

The url of the page u saw it on

[sudden plank]

bruh i have never seen the shop not being out of stock

[white ember]

Hi all, I'm having an issue buying a Logitech coupon, it says it's sent a 6 digit code to my email but nothing has appeared. I've tried sign out then in, checking my spam but no email has come through. Anyone experienced this before?

[blissful meteor]

i did that but no one is responding

[manic seal]

the verification code is what you dont get?

when did you submit

[white ember]

It seems I'm not getting any emails from Buff, verification code when trying to buy from the store, resetting password and no email when logging a support ticket. There is nothing in my spam and these emails seem to have stopped from the 1st Jan 2024. I've raised a ticket to try and get my email changed

[tawny snow]

I got the same issue.

[old relic]

i went to the #open-a-ticket and filed a ticket

[tawny snow]

Interesting - right now, there was another pop-up I could close ...

[old relic]

yeah, mine was the same, i could close the other ones, but not this one

[manic seal]

what domain is your mail

[white ember]

It's my own personal domain, I've just had one come through when I tried to setup an account for the support portal.

Looks like they are slowly coming in now

[blissful meteor]

3 three days ago

[magic inlet]

Most of the popular cards are being restocked on a daily basis - there's just a very big demand and those cards go out of stock shortly after restocking, that's why it's hard to catch them in stock #when_is_next_restock #870329411986149536

[manic seal]

probably your spam filter is blocking buff

you could check your spam filter

[stone heart]

why does my buff marketplace always be a black screen

whenever i try to open it

rarely the marketplace loads for me or else its just a black screen

[fierce dirge]

why i dont have buff pass?

[manic seal]

restart overwolf

the bp might be down

[manic seal]

it goes to blackscreen when you reload it many times, just reload it once or twice

[fierce dirge]

how i restart overwolf I dont open this place

[stone heart]

mhm oki

thank you

[manic seal]

on the taskbar

[split crag]

do they do ubisoft cards or siege r6 points?

[fierce dirge]

its not work

[frank oriole]

Hi

Have all gift cards been removed from African countries? Steam, Riot, etc

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by alifdz#0 (Staff)

[marsh lantern]

#when_is_next_restock #870329411986149536

[open rose]

Hi. I am new to buff.
I recently got 1400 buffs and wanted to buy riot gift card. It was available until i got that amount and then it disappeared, unlike the ones that were sold out it was not even showing.
I am in Indian servers.
Please help

[marsh lantern]

#when_is_next_restock #870329411986149536

[open rose]

also can u please tell me how to change my servers

i will check if they are available in any other server

[marsh lantern]

You can't, sorry

[open rose]

but i see videos where they say that much more options for gift cards are in servers like na than asia

[west quiver]

GG @open rose, you just advanced to level 1!

[open rose]

help me i want to reedem my buffs

but nothing is available

[marsh lantern]

You can only see items redeemable in your region and global (always check description to see if you can redeem them)

So some regions have more items

There's nothing we can do here, sorry

[open rose]

-_-

[lunar pendant]

mw3 is not tracking for me at all

[west quiver]

GG @lunar pendant, you just advanced to level 6!

[desert axle]

Does Rainbow 6 Siege not get tracked anymore?

[marsh lantern]

It's down on buff, sorry

[marsh lantern]

https://support.overwolf.com/en/support/solutions/articles/9000177073-how-to-re-install-overwolf-with-a-clean-slate

Try these steps

[lunar pendant]

still not working idk whats wrong with this rn

my xp and buff point didnt even move

[magic inlet]

Send a ticket with your logs #open-a-ticket
— Use a third-party service such as Google Drive or wetransfer.com to upload the logs, as their log sharing system doesn't seem to work properly, and set the file as public so they can see it

[noble acorn]

LOGS

Please read this: https://support.overwolf.com/en/support/solutions/articles/9000176827-how-to-get-your-overwolf-logs

Summoned by lukskubik#0 (Staff)

[small grotto]

why my account is frozz?

[marsh lantern]

#1135607188430262293

[main quest]

i have question,

if i pass all 100 levels and then buy buff pass will i be able to redeem all premium prizes?

[marsh lantern]

Yep

[desert axle]

any idea if itll be back if at all?

[marsh lantern]

No info, so sorry!

[desert axle]

Ok, thank you!

[lunar pendant]

i sent yall my vlog for overwolf

logs

[smoky pendant]

yami0994 has been warned.

[marsh lantern]

Wait for an answer on the ticket, there's nothing else we can do here

[split crag]

is there a ubisoft credit card or a ranbow six points card?

[marsh lantern]

Check your marketplace and see if they are available

[bright stump]

I used to buy Riot Games and Steam cards, but now I can't find any of them in my market. What's the problem?

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by alifdz#0 (Staff)

[marsh lantern]

Try again later

[split crag]

I don’t see any but are they even a thing?

[marsh lantern]

You can only see items redeemable in your region and global, so I can't see if they are in any other regions

Some regions have more items that other, so keep checking the marketplace every now and then

[split crag]

Ok thanks

[west quiver]

GG @split crag, you just advanced to level 2!

[magic inlet]

Ubisoft credit card (gift card) does not exist and I don't know if this is true, but you can pay via steam (R6 points)

[split crag]

ok thanks dont have r6 on steam thats why i was asking

[eternal crow]

hey i have a problem, always when i open app there is screen "onboard to monster challenge now" and there is a button "onboard now and claim 5 Buffs" i click it and there is error "already claimed reward" i cannot close it there is no "X" anywhere. What should i do?

[magic inlet]

#latest-news message

[eternal crow]

i can't really find this ticket id, where it is? on email there is no

[marsh lantern]

It should be on the email

It must say smth like Your request (xxxxx) has been received

[eternal crow]

well i recived create a password, i do create and then there is no email

and in create password there is no id

[marsh lantern]

Did you open a ticket on #open-a-ticket?

Like it says at the beginning of the message

[eternal crow]

no, not yet

[marsh lantern]

Create it. It's the first step

[steep solar]

How do I change the country associated with my account? I'm trying to change my account from Australia (the account was made in Australia, which disallows me from redeeming gift cards) to US.

[marsh lantern]

Do you live now in the US? Manually, you can't change regions, but you can always try sending a ticket and explaining your situation #open-a-ticket

[steep solar]

Yes, I do. I am in Australia fro 2 months of the year, and that's when I happened to create my account. Now, I have almost 3k points so I do NOT want to make a new account

[crystal fjord]

hi guys

i am really finding a porblem singing in to buff

thye said that my account is frozen

how can i fix that

[magic inlet]

#1135607188430262293

[crystal fjord]

thanks

[crystal fjord]

bro wait

i havent even created my acc

and they said is frozen

[rich mantle]

I just completed the advertised withdraw $2 on freecash and get 1000 buffs, but they didn't show up?

[crystal fjord]

ah nvm

ive logged one day

i sended an app

[magic inlet]

Send a ticket #open-a-ticket

[merry night]

Hey, is it normal that you dont get XP from valorant matches and only BUFF points? or is it a bug

Proof just in case

I did a swift and a spike and got no xp

[magic inlet]

Restart Overwolf

[merry night]

alrightyt

will play another match n see if it works

[raw heart]

I referred my friend and they earned by 30 Buffs via gaming. However, I haven't gotten my 30 Buffs for referring them.

[magic inlet]

Did your friend get more than 5+ coins for playing ?

[raw heart]

Coins? Is that Buffs?

[magic inlet]

buff coins

[raw heart]

Yes, they earned the required 30 points/buffs/coins. But I still see this:

[west quiver]

GG @raw heart, you just advanced to level 1!

[magic inlet]

I'm not asking this, I'm asking if your friend earned 5+ buff coins while playing

[magic inlet]

Read the rules about inviting a player

[raw heart]

Like 5 points during a single match? I don't know.
But even if they've earned zero, I should still see the referees be at least 1, right?

[jagged linden]

both my $5 riot codes are the same

[magic inlet]

Please read the rules about inviting players, it's written there

[magic inlet]

in inventory ?

[jagged linden]

yes

[magic inlet]

It's already reported

[indigo trout]

Were Riot $5 global codes taken out of the market?

I don't see them anymore

[crystal fjord]

eyo ive sended an app

[west quiver]

GG @crystal fjord, you just advanced to level 1!

[magic inlet]

I don't understand your question

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by lukskubik#0 (Staff)

[crystal fjord]

is not a question

i just telled that ive send the app

cus as i was saying they are telling me that my acc got freezed

[marsh lantern]

Now wait

As it says on the form

We can't do anything here

[crystal fjord]

7 buisness day right ?

[magic inlet]

Yes

[crystal fjord]

alr thanks for ur service

[clear terrace]

how to refresh the shop ?

[flat mango]

When i click create account it doesnt work

[manic seal]

change tabs in the app

[manic seal]

any error?

[flat mango]

no it just loads then stops loading

[manic seal]

try with mobile data/ other network

[flat mango]

ok

thank you

[jagged linden]

i dont need to make a ticket?

[lusty crest]

There was an "offer" to withdraw $2 from freecash which I just did, but didn't get 1000 buff points, so I'm just wondering how long it may take (plz and thx)

[west quiver]

GG @lusty crest, you just advanced to level 1!

[marsh lantern]

Ask for support there

Following those steps

[lusty crest]

thanks

[jagged linden]

i had the same offer but it was an ad inside the pc version of buff

ive withdrawn like $35

[lusty crest]

o does it not work then :(

I mean it's a promotion per say

[jagged linden]

it should work

[lusty crest]

So doesn't hurt to put in a ticket

[crude iron]

does anyone know how to close this?

[manic seal]

#latest-news message

[fallen moat]

?

[marsh lantern]

R6 is down on buff

[fallen moat]

oh damn

[subtle girder]

"Frozen Account Not Allowed Exception" the heck could i have done for that to happen?

i play on pc sorry for late reply

and I used my discord as the sign in option

[marsh lantern]

#1135607188430262293

[subtle girder]

thank you

[acoustic gale]

I want to cancel my subscription and the in game unsubscribe button doesnt seem to work, any help would be appreciated

[kindred arch]

I've been doing a score 15 saves quest in rocket league and it isn't counting epic saves I assume this is intentional because there might be an epic saves quest or is this a bug?

[tired canyon]

@marsh lantern ig????

Idk if thats a real thing or not

Feels like spam

[smoky pendant]

notnotnotnoone was softbanned.

[noble acorn]

CANCEL PREMIUM

Your subscription can be canceled in the BUFF app.
On the top of the BUFF app window, there is a button that says “Premium Page”. Click on that, and you will see an option to cancel your subscription by clicking on "Unsubscribe", check the image below to see how the butons look like.
Your subscription will still stay active for 30 days after your last charge even after you’ve canceled it. You just won't be charged again unless you subscribe to premium again in the future.

Summoned by kyuu.t_mico#0 (Staff)

[manic seal]

Do you see the pop up at the start and end of the match?

[acoustic gale]

so would the "still active after 30 day thing" explain why I did that but it still shows that I have it?

[manic seal]

yes

[acoustic gale]

[kindred arch]

yes

[manic seal]

on the pop up at the end you see +points?

[kindred arch]

it is counting saves but not the epic saves

it only counts normal saves

[weary zodiac]

helol

hello * , i wanted to ask does buff items ,giveaways , raffles obtainable in any region ?

[manic seal]

yea but do you earn points by playing

[manic seal]

depends on the region

but if you can see the item its likely that you can get it

[weary zodiac]

north africa ?

[manic seal]

and in raffles you can read the description of the raffle

[weary zodiac]

most items desc says its not supported in ar regions

[manic seal]

i dont know the region of the items

[manic seal]

are you from argentina?

[weary zodiac]

no egypt

i thought it meant arabic

[manic seal]

ar is argentina

[weary zodiac]

okay thanks

[kindred arch]

ik but i need to do a quest

its been stuck on score 9 saves for 7 games in which according to rocket league i got 12 saves

also it keeps on saying fraud error for no reason like 20% of the time

the demolish opponents quest is working but the save goals isnt

[manic seal]

yes im asking a question

do you earn points by playing or not

since if you dont that might be the reason

[kindred arch]

sorry i misunderstood

[west quiver]

GG @kindred arch, you just advanced to level 2!

[kindred arch]

yes

i do

[manic seal]

https://media.discordapp.net/attachments/885181189852397668/905578949860544532/overlay-hidden-overwolf-icon.gif

send ss of that

[kindred arch]

i just played a game and rocket leage recorded 3 saves buff recorded 0 however the demolitions are counting

[manic seal]

the challenge might be stuck then, try to play later or tomorrow

[kindred arch]

alr thanks

[fringe topaz]

quick question, does the marketplace boost only last for 1 purchase? and if not how long does it last for?

[kindred arch]

the saves counter is definitely bugged it is counting meaning the challenge isnt stuck but it is only counting a third of saves

[magic inlet]

Discount boost?

[magic inlet]

Yes about this bug I know I don't know why it doesn't track Epic saves but it only tracks Normal saves so I recommend you to give Normal saves for 50+ points not for Epic saves for 75+ points because it doesn't track

[kindred arch]

alr thats what i figured thanks for confirming, sometimes it is hard to get normal saves because the other players shoot the ball to hard or whatever

[magic inlet]

It's not hard, you just can't be very close to the gate

[kindred arch]

i didnt know that is how it determined i thought it was based on the speed of the ball thank you

[limpid sand]

Hey how do I receive the 1000 Buff points for withdrawing at least $2 on Freecash? I redeemed $5 on Freecash last night but have not received the Buff points. Thanks!

[magic inlet]

Send screenshot (task)

[limpid sand]

Of the freecash redemption or the buff promo?

[jagged linden]

send me my buff lol

[worthy kettle]

is there anyway to get rid of used items in my inventory? i have a steam card i used forever ago and its still in my inventory