support-en

[west quiver]

GG @charred crane, you just advanced to level 1!

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by alifdz#0 (Staff)

[marsh lantern]

There’s literally nothing we can do here about that. There’s a lot of demand and people are quick to get them, so try to be as quick as possible

[charred crane]

When Its 2am

[charred crane]

Try to be Fast when am sleep deprivated for 10$

[marsh lantern]

You can go chat or rant in #off-topic-english if there are no more questions, please!

Don’t flood this channel, please

#off-topic-english

[smoky pendant]

bigboy0367 was muted.

[marsh lantern]

[candid glacier]

?????

[marsh lantern]

#1135607188430262293

No actual need to open a ticket

[candid glacier]

bro i did

[marsh lantern]

When?

[west quiver]

GG @candid glacier, you just advanced to level 1!

[candid glacier]

what's this?

[marsh lantern]

When did you fill the form?

It says solved because you probably received an automated answer saying to fill the form

[candid glacier]

yesterday

[marsh lantern]

Read the form again

It gives you an estimated time

No need to be sending tickets, just be patient

[candid glacier]

okay

i'm waiting

[frozen cedar]

does buff offer steam gift cards

[magic inlet]

Yes you can get in the marketplace or in the raffle

[frozen cedar]

ty i will look out for it

how long does it take to earn 10 bucks

[magic inlet]

It depends on how long you play you do the challenge and more. Steam Global Code in the marketplace - 1600 premium price / 2200 regular price

[frozen cedar]

Ty

[west quiver]

GG @frozen cedar, you just advanced to level 1!

[swift totem]

I have a problem, buff doesen't work on R6, i tried on valorant and it works fine

[magic inlet]

R6 is down on BUFF

[swift totem]

So it won't work anymore?

Or is just a temporary thing

[magic inlet]

No info, sorry

[swift totem]

Thank you anyway

[mental crest]

how can i get riot code ? i wait 2 days to get it but nothing

[magic inlet]

#when_is_next_restock #870329411986149536

[floral ferry]

Im waiting since 27.12.2023 i didnt got a solution i opend a ticket than, i bought 2 x 5€ psn and the Code was "Null" ....

i want my 2 codes pls.

[noble acorn]

TICKET

Go to this page (https://support.buff.game/hc/en-us) and create an account with the same email you're using on buff.

Then, go to https://support.buff.game/hc/en-us/requests/xxxx (remember to change the "xxxx" for your ticket id number, that you can find on the email) and check the status of your ticket.

There, you can see if it's open or solved

Summoned by lukskubik#0 (Staff)

[floral ferry]

i opend a ticket on 27.12.2023 im waiting over a week now..

[magic inlet]

We can't do anything about it, plus it was a holiday so you have to wait for a reply, if they don't reply within 14 days you can send them a reply with the same ticket and again wait for a reply

[glass rock]

Is it just me or do the riot gift card restock at the same time every day. (At 4am for me) do I really have to stay up till 4am to get one?

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by lukskubik#0 (Staff)

[glass rock]

I love timezones

[smoky pendant]

tekow9 has been warned.

[marsh lantern]

@plush halo #info-and-rules Read the rules, please. Don't ping staff and don't use support channel to chat and spam gifs. You can chat on #off-topic-english and use #spammmmm😈 to spam

[pastel night]

why is using a vpn not allowed

curious

[marsh lantern]

https://www.buff.game/website-terms-of-use/

Search VPN there, and it says it

[pastel night]

right

i need to give my true information

:PPP

[magic inlet]

VPN is forbidden. I don't know what you want to use a VPN for, it's not worth it and you'd get banned from the account

[pastel night]

to have more possibilities to use all my buffs on

??

[marsh lantern]

It doesn't work like that

[pastel night]

then how does it work?

[marsh lantern]

Even if you have a VPN, you'll only see items from your region, and the system will most likely ban you

For using a VPN, which goes against ToS

[pastel night]

so how does it work that if i use a vpn and im gonna see "items from my region" while i set the region to something else?

[marsh lantern]

Why would you wanna use items from another region if you can't redeem them?

Anyways, you can't use VPN

[pastel night]

oh yeah

makes sense ok

[vernal mantle]

what can i do if i play siege on this BUFF app ? what can i earn/excange ?

[frosty nest]

You can check marketplace to see what you can buy, but R6 has a tracking issue as far as I know

[worn ermine]

Greetings

i would like to ask about the market stock

like do you have a certain time that the market cards get in stock

bec i have been using this app for a while now and i remember that the market used to refresh by 9 am eastren time !

[marsh lantern]

#when_is_next_restock #870329411986149536

[worn ermine]

thank you for your help and i really appreciate it but the thing is i heard this before and i know its not you but cant you guys increase the restock for the cards bec people are really fast in this community and i barely can buy any thing and thank you for you help:)

[magic inlet]

Most of the popular cards are being restocked on a daily basis - there's just a very big demand and those cards go out of stock shortly after restocking, that's why it's hard to catch them in stock

[split crag]

is r6 ever going to work

[magic inlet]

No info, sorry

[mighty stirrup]

how do i connect my fortnite account to buff

because ive been playing fortnite and i havent got any buff points from

it

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by alifdz#0 (Staff)

[regal lintel]

Can someone here explain to me how it is possible that you did not allow me to buy premium elite subscribe on black friday. But although I canceled the automatic renewal of the subscription based on that, was the payment made today?

[marsh lantern]

We don’t handle administrative stuff here, so you can ask via ticket #open-a-ticket

[regal lintel]

done , thanks . after all the bugs and problems where there was 0 compensation, I'm curious how they will approach this

[thorn ruin]

when steam gift card restock

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by lukskubik#0 (Staff)

[past surge]

when is the reset for the 5$ riot card ?

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by alifdz#0 (Staff)

[past surge]

nice precision

i farmed 1.2k point for looking all time the marketplace

okay

[marsh lantern]

#870329411986149536

[jaunty karma]

promo code pls

[magic inlet]

There are currently no promo codes

[lofty pivot]

why my buff not working properly

i killed 5 people(headshot) but buff didnt count them

[magic inlet]

Which game and game mode

[lofty pivot]

cs2

deathmatch

[magic inlet]

CS2 is not supported yet

[lofty pivot]

so from where i download csgo

i think the lagacy edition of csgo is also over in steam

[magic inlet]

CS1 is no longer

[lofty pivot]

u mean buff is not supporting any cs

[magic inlet]

CS2 should only be XP

[magic inlet]

These are old CS1 challenge tasks

[lofty pivot]

mean my buff is not update

[magic inlet]

This means that the challenge will not count because it is an old challenge task from CS1

[lofty pivot]

okay

[west quiver]

GG @lofty pivot, you just advanced to level 1!

[charred crane]

how does the 20$ gift card work for the buss pass

[plush halo]

hi evil princess want a date in roblox?

[magic inlet]

You must reach 100 lvl and have purchased a buff pass, you can choose Steam Global Code $20 or Amazon.com Global $20 + Buff pass premium for free

[supple kernel]

I can't use buff on the computer any more

I still earn xp and the buff points from playing the game but i can't collect any daily stuff or missions

There is no X to X it out and use the app normally

And i can't claim it to make it dissapear because i have already claimed it

[magic inlet]

#latest-news message

[buoyant bear]

yo

mine wont treack

track

keeps saying start game not found

[marsh lantern]

#964252567699857448

[buoyant bear]

im using r6

[marsh lantern]

R6 is down on buff

[buoyant bear]

oh ok

[dreamy echo]

how can i unfreeze my account

[magic inlet]

Send ss with error message

[dreamy echo]

to where

[magic inlet]

here

[dreamy echo]

wdym like the login page?

[magic inlet]

#1135607188430262293

[dreamy echo]

ok thank you!

[magic inlet]

Screenshot has been deleted due to publishing an email

[dreamy echo]

ok thats fine i didnt know if u had to email me or something my bad!

[magic inlet]

No, I just wanted to see your error message

[dreamy echo]

alrighty

[nova umbra]

yo how to know when the stuff is marketplace are popping

[magic inlet]

#when_is_next_restock #870329411986149536

[molten mortar]

I was going to buy a ticket with my buff points, but my account was frozen

[dry folio]

the quest didnt work for mw3

[smoky pendant]

tiger3612 has been warned.

[marsh lantern]

#1135607188430262293

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by alifdz#0 (Staff)

[sleek swallow]

does fortnite work for buff?

[marsh lantern]

Yes

[noble acorn]

SUPPORTED GAMES2

You can find the information about all supported games and gamemodes in the BUFF app itself. Please click on the joystick icon in the top right corner and a new tab will open which will list all supported games. Hovering over a specific game will show you supported gamemodes too.

Summoned by alifdz#0 (Staff)

[sleek swallow]

ty

[sly hill]

hi i have a problem with the weekly challange, after i do what it asked it shows unmarked

[marsh lantern]

What game and mode?

[sly hill]

rocket league i did it in casual and ranked too and still the same

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by alifdz#0 (Staff)

[sly hill]

i did it

[marsh lantern]

Are you earning points after every match?

[sly hill]

yes

[marsh lantern]

What challenge is not working?

If you're earning points, challenge should work

[sly hill]

weekly challange level 1

[west quiver]

GG @sly hill, you just advanced to level 1!

[marsh lantern]

Which of them?

[sly hill]

both

[marsh lantern]

Restart the app and check if they've updated

[sly hill]

thsm 🙂 now it worked

[marsh lantern]

They don't update automatically, so changing tabs is a way to update them manually!

[dry folio]

in cod it says win 2 matches can i go into a playlist or do i need to public seach a lobby?

[marsh lantern]

Any supported mode

[noble acorn]

SUPPORTED GAMES2

You can find the information about all supported games and gamemodes in the BUFF app itself. Please click on the joystick icon in the top right corner and a new tab will open which will list all supported games. Hovering over a specific game will show you supported gamemodes too.

Summoned by alifdz#0 (Staff)

[dry folio]

i do its only says no bots and every PVP/PVE mode is supported

[west quiver]

GG @dry folio, you just advanced to level 1!

[marsh lantern]

You can try with playlists and check if it works

[dry folio]

okey

no i got nothing from the challenges

[paper crag]

can you still get vbucks in the marketplace

[marsh lantern]

Check your marketplace and see if they're available. You can find them on raffles tho. You can only see items redeemable in your region and global on the market

[paper crag]

theyre unavailible when do they come

[marsh lantern]

#when_is_next_restock

[paper crag]

And some of my quests dont work on fortnite even if i keep buff open

[marsh lantern]

Which quests?

[paper crag]

get at least 10 kills in 2 games

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by alifdz#0 (Staff)

[ionic blade]

when i try to login my account app send me this message "Your account is not verified. Please verify it via the link sent to your Email." i checked my email but buff is not sending verification mail to me

[marsh lantern]

Check spam

[ionic blade]

i did

empty

i can do stream for u if you prefer

[marsh lantern]

No need. Do you use the same email on Google/Discord?

[ionic blade]

no

[marsh lantern]

Did you already have an account with that email?

[ionic blade]

yes but its frozen

idk why

when see this

[marsh lantern]

#1135607188430262293

[ionic blade]

i opened a new account

i have much points

in my new account

[ionic blade]

for my new account i need to do this?

[marsh lantern]

Multiaccounts are not allowed

[marsh lantern]

How many accounts do you have?

[ionic blade]

i only use one account

[west quiver]

GG @ionic blade, you just advanced to level 1!

[ionic blade]

one frozened

[ionic blade]

1 frozen account

1 normal

im not using frozen

i can delete it

no points in there

[sullen perch]

I bought the premium elite a week or 2 ago and it advertised that you'd get a steam gift card for buying the yearly but I still haven't received it.

[marsh lantern]

I'm not understanding the situation. Which account are you trying to use? The frozen one?

[ionic blade]

no

i want to get

email verification

[marsh lantern]

Monthly or yearly?

[sullen perch]

Yearly

[marsh lantern]

#open-a-ticket

[marsh lantern]

For what?

[ionic blade]

for login my account

i cant login

[marsh lantern]

Do you see any error while trying to log in?

[ionic blade]

no

[ionic blade]

just saying this

[marsh lantern]

#open-a-ticket and explain this whole situation with as many details as possible, please!

[weary skiff]

im not completing my buff quests when i play valorant, i have the overlay and everything

[marsh lantern]

What quest?

[weary skiff]

i mean the weekly challenges

[marsh lantern]

Are you earning points after matches?

[weary skiff]

i just played a game

and one of the quests said get 30 kills

[marsh lantern]

Did you earn points?

[weary skiff]

no

[marsh lantern]

Check your transactions just in case

[weary skiff]

ok

theres nothing in the transactions

its alright i guess

[marsh lantern]

Send ss of your overlay pls

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by alifdz#0 (Staff)

[weary skiff]

whats ss

[marsh lantern]

Screenshot

[marsh lantern]

Try this: close overwolf on your task manager (ctrl + shift + esc), close the game, open only overwolf again, open the game, see if buff opens automatically (you must see a pop-up window). If it does, try playing another match

[weary skiff]

ok

im not sure how to open overwolf

[west quiver]

GG @weary skiff, you just advanced to level 1!

[marsh lantern]

If you have Buff open, Overwolf is opened too

[weary skiff]

alright buff opened im gonna try playing another match

[marsh lantern]

Which mode are you playing btw?

[weary skiff]

unrated

[marsh lantern]

Cool! Making sure it was a supported mode, let's hope it works!

[steep mural]

where is cart???

[marsh lantern]

How many times did you try to click/refresh the market?

[steep mural]

little bit

[marsh lantern]

Once is enough, you might have a cooldown now

Wait a little bit

[steep mural]

it's already over

ithink

nonsense

whyy

?!????!!! the phone is the same way

[kindred citrus]

guys how can i redeem valorant points on mobile? buff.

[marsh lantern]

Check if they’re on your marketplace and try to get them

[kindred citrus]

actually im doing that, still i never say it available

[marsh lantern]

Android or ios?

[kindred citrus]

ios

[marsh lantern]

Apple has a lot of restrictions and you won't be able to buy them on ios

Try on pc

[kindred citrus]

trying since 3months

[kindred citrus]

pc, theyy always out of stock wen i try to buy.

[marsh lantern]

#when_is_next_restock #870329411986149536

[kindred citrus]

ah i see

[sand crown]

Everyone did this, and I'm not alone, right?

[marsh lantern]

Same as I told them, if you refresh too many times and too quick, you get a cooldown and that happens

My marketplace worked perfectly

[smoky pendant]

supremekadir has been warned.

[steep mural]

???

[marsh lantern]

Let’s keep this peaceful and respectful

[steep mural]

I am telling the truths

[marsh lantern]

You’re being disrespectful. If you want to chat, go to #off-topic-english

Let’s not flood this channel, please!

[sand crown]

Are you a participant in the program or not?

[marsh lantern]

No, I don’t work for Buff. Just a Discord staff

Top members are just volunteers

[steep mural]

ok sory idc

[lime leaf]

what can i do when i have issues with purchasing? i purchased RP card in time, got to email confirmation, then copy-pasted the code AND got said code is invalid. wtf can i do now?

[marsh lantern]

Maybe the item was already out of stock

[lime leaf]

the second it appeared?

[sand crown]

Well, when I come, I wait for the next card for a while. Do I reset the page to see if it appears or not?

[marsh lantern]

Could be

[lime leaf]

lol then buff is troll

[marsh lantern]

You can refresh the market by changing filters

Or change tabs

[lime leaf]

i hope contacting buff will get me better result... thx for trying tho

[sand crown]

Did you pay and it didn't work?

[sand crown]

Did they take points from you?

[lime leaf]

nah but its quite sad when you stalk it to be there the second it appears and then wait for minutes till email comes just to find out you get nothing for your time 🙂

[marsh lantern]

#off-topic-english

[hexed garden]

they used to put so many cards now its just a wrip off

[serene ginkgo]

This isn't a place to chat or to rant, the issue is that we have way more users than we used to and we don't have access to enough stock

[hexed garden]

i am literally stuck on 23k points for more then a year and no one wants to give me 2 cards lol

even amazon cards would be useful now its just 5$ rp every time

its an app to earn points to get gift cards and none can get one people pay for it

[celest fractal]

When There Gona Be Steam Gift Cards Its Have Been Long Time Dud

[serene ginkgo]

#when_is_next_restock , gobal cards are in much higher demand than regional cards

[charred crane]

How can I connect my games if I don't have a Computer to launch with and I use Xbox?

[serene ginkgo]

well unless you are able to hack Buff and Overwolf you can't

[charred crane]

Will it keep track of my games if use my phone for like clash of clans or fortnite?

[smoky hazel]

Need help finding " claim section " within buff app. Per instruction from a roblox game

[gaunt delta]

Do have any Idea When gamekeys will be available in india Region

[serene ginkgo]

there's nothing like that in the buff app

because we don't have any partnership with any roblox game

[upbeat jasper]

are they going to fix the Verizon 10 BUFF offer freezing the App issue anytime this year? its been a month now since i have been able to use anything and it has caused me to lose close to 1000 buff in progress

i feel like the princesses are getting tired of me bringing this up as much as i am

[magic inlet]

#latest-news message

[upbeat jasper]

how hard is it for them to just go into the code and remove the offer perminently

it is definitelly looking intentional at this point

anyone with basic HTML coding knowledge could do it no problem. simple fix: remove the offer from the code. Put an X on the corner to close it

5 minute fix. 1 month later

still aint fixed

i haven't even gotten any responses to the reports i've put in.

that was 3 weeks ago

and 4 days ago also

its a real pain having 15 popups before and after every single match with literally nothing to show for it

[magic inlet]

We don't handle administrative stuff here, sorry

[noble acorn]

TICKET

Go to this page (https://support.buff.game/hc/en-us) and create an account with the same email you're using on buff.

Then, go to https://support.buff.game/hc/en-us/requests/xxxx (remember to change the "xxxx" for your ticket id number, that you can find on the email) and check the status of your ticket.

There, you can see if it's open or solved

Summoned by lukskubik#0 (Staff)

[magic inlet]

If you have link CoC so you can. Fortnite doesn't track in mobile app

[bright edge]

ive been doing some of the challenges and yet no progress is shown? does it take time for it to update and or do they work?

[magic inlet]

Which game and game mode

[bright edge]

minecraft, hypixel

[magic inlet]

#964252567699857448

[bright edge]

thank you

[neat belfry]

hello guys my account frozen why ?

[marsh lantern]

#1135607188430262293

[hot valley]

hey I need help

[west quiver]

GG @hot valley, you just advanced to level 1!

[hot valley]

whenever I try to log into buff it pops up with a message saying access denied:multiple accounts detected

what do I Do

[magic inlet]

Send a ticket #open-a-ticket

[hot valley]

I did

I also sent one in like last month

and I got nothing back

[noble acorn]

TICKET

Go to this page (https://support.buff.game/hc/en-us) and create an account with the same email you're using on buff.

Then, go to https://support.buff.game/hc/en-us/requests/xxxx (remember to change the "xxxx" for your ticket id number, that you can find on the email) and check the status of your ticket.

There, you can see if it's open or solved

Summoned by lukskubik#0 (Staff)

[hot valley]

okay thank you

[pallid knoll]

I want to download buff for my pc but as soon as i click download and open the file it never really opens. i see the buff logo open on my taskbar but nothing happens.

[marsh lantern]

Do windows key + P and then PC only

[pallid knoll]

it comes up something abot screens only, im on windows 11

[marsh lantern]

https://www.elevenforum.com/t/project-display-in-windows-11.3779/

[pallid knoll]

thank you for helping me, but i dont think this has anything to do with my problem.

[marsh lantern]

Give more details, pls! As I understood, you were able to see Buff on your task bar, but it didn't open

[pallid knoll]

Exactly, i have downloaded buff through your site. Opened it through my file explorer. It went by the name Buff Download Tracker i think. And then it shows buff logo on my taskbar without anything more. I hover my mouse on the logo and it shows a blank space. And says OWinstaller.

[marsh lantern]

Send ss if you can, pls

[pallid knoll]

okay

to take a screenshot i need to move my mouse so it doesnt show nor the blank space or the OWinstaller

oh whait

i got it

i cant find it

[marsh lantern]

Try with Prt Scr

It'll do a full screenshot

Or windows key + shift + S

[pallid knoll]

i did but i just cant seem to find where it goes in my file explorer

[west quiver]

GG @pallid knoll, you just advanced to level 1!

[marsh lantern]

If you do Prt Scr and then ctrl + v, it should paste the whole screenshot

[pallid knoll]

oh hahah my bad

its in swedish most of it

[marsh lantern]

Do you have Overwolf installed?

[pallid knoll]

nope

[marsh lantern]

Another way to install Buff is through OW appstore (you need to have OW installed anyways for Buff to work)

https://www.overwolf.com/appstore/

I would install overwolf, and then access the appstore from the app and install Buff there

[pallid knoll]

okay i will do so, thank you!

I know this is weird and im probably annoying but its doing the same for overwolf hahah

[marsh lantern]

Oh, but is it running on the background?

[pallid knoll]

Well i guess so, its in the taskbar.

[marsh lantern]

When it appears on the task bar, but it does not open on your screen, doing the windows key + P and selecting "PC only" usually fixes it

I think it's the same on w11

[pallid knoll]

The thing is when i do so it shuts down one of my monitors (i have 2 )

[marsh lantern]

Otherwise, I'd run OW troubleshooter -> https://support.overwolf.com/en/support/solutions/articles/9000222580-overwolf-troubleshooter

[marsh lantern]

Hm, try any other option there

[pallid knoll]

it does the same for troubleshooting application. I dont think they problem lies in my screens. Its either my device messing around or something went wrong through Buffs files.

[marsh lantern]

That's weird, go to Overwolf's Discord and ask in their support, given that you have to install first OW app -> https://discord.gg/overwolf

[pallid knoll]

Okay thank you a lot!

[hazy marsh]

im trying to use the mobile app but its all blanka nd nothing loading

[marsh lantern]

Send ss pls

[hazy marsh]

i dont have discord on my phone

its literally just a white screen for games

and every other tab is just empty with the icons like pulsing as if they are loading

[marsh lantern]

Try using the app with another network, like another wifi or mobile data

[hazy marsh]

here

ok iw try now

still doing the same thing

[marsh lantern]

I have iOS too, but my app it's different than yours and it works fine

Try updating it or reinstalling it

[hazy marsh]

the thing is i dont have that many buffs i feel liek its showing me some kidn fo preview idk how to explain it

[west quiver]

GG @hazy marsh, you just advanced to level 1!

[hazy marsh]

like i have 4000 on my computer but its saying 5000 on mobile

ah okay now its working

thanks

jesus there is literally nothing you can get wtf happened to this app

[marsh lantern]

Apple has a lot of restrictions and you can't buy almost anything on mobile app due to Apple's policies

But you can find them on pc tho

[hazy marsh]

ahh

even so

3 years ago it used to be so good

[marsh lantern]

Now it has 11 million users and you can only see items redeemable in your region and global, so ig you'll see less items than 3 years ago

[hazy marsh]

yeah true but even so i swear its just a bunch of crap u can buy now

[plain pebble]

hi

i want some help

[marsh lantern]

Ofc! What's up?

[plain pebble]

can we talk in a channel

[marsh lantern]

You can explain here the issue!

[plain pebble]

but my english is bad

[marsh lantern]

You can try with a translator on Google if needed

[plain pebble]

ok

now

i have an account but i cant do it

[shadow jolt]

why can't i reset my password? i have an issue receiving the code

[marsh lantern]

You can't log in?

[plain pebble]

yes

[marsh lantern]

Wdym?

[marsh lantern]

Do you see any error?

[plain pebble]

no

[marsh lantern]

Why can't you log in? Give more details pls

[shadow jolt]

when i click on reset the password, usualy i must receive a code for access

[plain pebble]

i can show you the screen if you want

[marsh lantern]

Okay! You can send a screenshot here!

[marsh lantern]

Check spam

[plain pebble]

but i cant give you details come i will show you my screen

[shadow jolt]

checked everywhere, and made sure to retry many times the process to get the code, including the resend button

[marsh lantern]

Try erasing them with paint maybe

[shadow jolt]

but always nothing

[marsh lantern]

#open-a-ticket

[plain pebble]

i cant screen shot can i share screen

[west quiver]

GG @plain pebble, you just advanced to level 1!

[marsh lantern]

Try windows key + shift + S

[marsh lantern]

#1135607188430262293

[plain pebble]

it doesn't work

how i do it

[marsh lantern]

Did you fill the form?

[plain pebble]

i just have valorant there wasent more things in the form

[marsh lantern]

Check #1135607188430262293 and fill the form

It's the first point

[marsh lantern]

No, again, check the first point on #1135607188430262293

Click on the link, and fill the form

[plain pebble]

ok wait

i did the first thing

what i do next

[marsh lantern]

Now you have to wait

As it says on the form

[plain pebble]

wait until

5 min

or more

[marsh lantern]

It says on the form

[plain pebble]

no it dont say

[marsh lantern]

Yes, it does say

[plain pebble]

ok now i have to wait 7 days

[magic inlet]

7 business days

[plain pebble]

ok thank you princess i love you

[west quiver]

GG @plain pebble, you just advanced to level 2!

[vocal oxide]

hi

[finite kelp]

tried logging in on mobile and it's saying to verify my email

but I don't get any emails to verify

[marsh lantern]

Check spam

[finite kelp]

nothing there

[marsh lantern]

Do you use the same email on Google/Discord?

[finite kelp]

not for discord

yes for google

[marsh lantern]

Try logging in with Google then

[finite kelp]

that worked

ty

but do I need to verify for to buy stuff?

[marsh lantern]

You need to be bronze tier to buy

[noble acorn]

TIERS INFO

Please check the screenshot below:

Summoned by alifdz#0 (Staff)

[finite kelp]

ok

[marsh lantern]

But if you're already in, I don't think you need to verify

The email should be sent to the email associated to your Google account

[finite kelp]

okty

[vague igloo]

Finally its time to delete buff and overwolf cause there is nothing to buy for a regular account and its just sucking my pc for nothing😒😒😤😤

[drowsy torrent]

I can't use the app

[magic inlet]

#latest-news message

[clear stirrup]

hello does anyone know when the 5 euro buff is coming?
for me its bugged and i cant see it

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by alifdz#0 (Staff)

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by alifdz#0 (Staff)

[alpine marsh]

How to get shop discounts

[fickle lynx]

I USE A RIGHT PROMO CODE BUT IT SAY INVALID PROMO CODE HOW TO FIX IT?

[marsh lantern]

Mostly on the battlepass

[marsh lantern]

#open-a-ticket

[alpine marsh]

I have to pay for the battle pass right

[marsh lantern]

No, you can get rewards fro free

[alpine marsh]

Oh ye I forgot

Ty

[marsh lantern]

You can pay to get all the rewards tho

[deft wing]

Hello, I purchased the premium elite subscription and the duration I chose was the yearly one. However, I did not receive my $20 steam gift card reward after I upgraded my account to premium elite. I upgraded on January 1st. Can someone help me? Thank you

It has been days.

It was Christmas offer

[marsh lantern]

#open-a-ticket

[deft wing]

Thank you and will do

[fickle lynx]

I SUBMITTED THE TICKET

[deft wing]

I just submitted the ticket.

[ionic kite]

i just played a valorant game and i didn t got any buff point and buff was running in the background why is that

[west quiver]

GG @ionic kite, you just advanced to level 2!

[marsh lantern]

What mode?

[ionic kite]

comp

that little window said i shoud tell this bug

[marsh lantern]

What?

[ionic kite]

when you open the game when you finish the game

[marsh lantern]

What did it say

[ionic kite]

tlike this

it said i shoud report the bug

[marsh lantern]

But what did the error say?

Did it say what kind of error/bug was it?

[ionic kite]

it doesn t found a match but i played one

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by alifdz#0 (Staff)

[marsh lantern]

Follow those 4 steps

[ionic kite]

i alrtady did this

i think it was an error or smthing

[magic inlet]

How many games are you playing rn?

[ionic kite]

one

fortnite

[magic inlet]

Send ss of your overlay https://media.discordapp.net/attachments/885181189852397668/905578949860544532/overlay-hidden-overwolf-icon.gif?ex=65a84f9e&is=6595da9e&hm=897ad78a49f6857c63ed75b1d562be3a1219224f83833e96f7d748cb788bdc4e&=

[magic inlet]

Try reinstalling Overwolf https://support.overwolf.com/en/support/solutions/articles/9000177073-how-to-re-install-overwolf-with-a-clean-slate

[ionic kite]

ok

it just happened onec btw

[magic inlet]

Don't forget to turn off the game

[little thistle]

Hi, i have a little problem, Buff tracks perfectly on every game, but can't track when i play valorant, i tried lauching again buff and Valorant but nothing changes.
Any tips to fix this problem ?

[magic inlet]

What game mode

[little thistle]

Normal game , and even in ranked game it does not track , i dont even earn passive incomes

[magic inlet]

Did you earn some buff coins in match ?

[little thistle]

no, no coins , my frienc earns coins while being in the menu, but i can't

[magic inlet]

Follow all steps

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by lukskubik#0 (Staff)

[haughty nimbus]

i need help

can anyone help me

[magic inlet]

What's going on ?

[haughty nimbus]

i got buff but the thing is it didnt download to my computer

so now i cant open it again

[magic inlet]

Are you telling me you have buff downloaded but it won't open the app ?

[haughty nimbus]

kinda

[magic inlet]

Do you have overwolf downloaded ?

[haughty nimbus]

no

[little thistle]

well , closing buff and the game while keeping overwolf open worked for me , thanks a lot Evil princess 😄

[haughty nimbus]

so i need overwolf?

[magic inlet]

Overwolf is a must have without it the app won't open

[haughty nimbus]

ohhhhh

ok

thank you

[magic inlet]

And then try downloading BUFF again

[polar ivy]

hello, for this logitech code it says " exception of products released within the last six months", so what about the aurora collection ?

[marsh lantern]

When was it released?

[polar ivy]

‎July 26

[marsh lantern]

That was less than 6 months ago

It’ll be 6 months in Jan 26th

[polar ivy]

if it's still available the jan 26th, will it work ?

[marsh lantern]

No info about that, sorry!

[wintry pagoda]

Does anyone know how to redeem buff codes

i get emails about some 50 buff redeem in buff but i can not find anywhere to redeem

[marsh lantern]

What codes do you mean?

[wintry pagoda]

Wait i think i just got it

nvm

i got 200 buffs for free

yay!

[open holly]

does buff work for r6 now?

[marsh lantern]

Nop

[open holly]

unfort

you guys know what the maxx amount of buff points you can get per fort game is?

[marsh lantern]

There's no limit on that, just daily limit of 50 points (challenges, boosts, etc don't count for the limit)

[echo urchin]

I made a ticket about the surveys.. No response yet and for the offers when I went in support to seek for help it said request denied reason: not a new user as per advertiser. But I downloaded that app for the first time!!

[noble acorn]

TICKET

Go to this page (https://support.buff.game/hc/en-us) and create an account with the same email you're using on buff.

Then, go to https://support.buff.game/hc/en-us/requests/xxxx (remember to change the "xxxx" for your ticket id number, that you can find on the email) and check the status of your ticket.

There, you can see if it's open or solved

Summoned by alifdz#0 (Staff)

[echo urchin]

where do I see my ticker I'd no.

[marsh lantern]

On your email

When you sent the ticket, did you receive an email saying "Your request (xxxxx) has been received"?

[supple kernel]

My ad window still blocks me from getting in. But i made a ticket, so do i just wait?

[marsh lantern]

Yep

[supple kernel]

ok ty

[echo urchin]

Yes

After I clicked the second link it said the page u were looking for doesn't exists

[marsh lantern]

Follow instructions on the bot correctly, please

[echo urchin]

I did

I logged in and then clicked the second link

[marsh lantern]

Then you didn't follow them correctly!

[echo urchin]

how

[marsh lantern]

You have to change the "xxxx" for your ticket number

Not clicking directly on that link

[echo urchin]

OHHHH

I thought the xxxx will appear after opening the link sorry!

I can see the ticket I sent but what do I do now?

[west quiver]

GG @echo urchin, you just advanced to level 3!

[marsh lantern]

Is it still open?

[echo urchin]

Yes

[marsh lantern]

Then you must wait for an answer, there's nothing we can do here, sorry!

[echo urchin]

ohk

Ty

[balmy isle]

hello i have a question

admin ?

[marsh lantern]

Ask the question

[balmy isle]

so i made an account with google and every time i try to log in it says it is a frozen account how can i fix that

[marsh lantern]

#1135607188430262293

[ornate dagger]

Can anyone help me

[balmy isle]

still the same problem do i wait ?

[ornate dagger]

I got a free 100 points promo code around 40 mins ago. I entered that promo code several times but It is not working

[marsh lantern]

Yes, read the form

[marsh lantern]

#open-a-ticket

[ornate dagger]

What am I supposed to do

[cunning fox]

after filling out the form wait for 7 business days, after these 7 business days your account will be unfrozen

[balmy isle]

do you mean 1week ????

[mossy wigeon]

when i play hypixel skywars and overlay is enabled i dont get any coins

[marsh lantern]

#964252567699857448

[mossy wigeon]

wait i cant play 1.8.9 whyyyyyyy

[cunning fox]

business days are monday - friday so it should be unfrozen on 16.1

[marsh lantern]

It literally says there

[slim ibex]

why is overwolf causing my games to aboslutely trash themsleves? I have major fps issues when I use overwolf then when I close it those same issues are gone, kinda annoying.

[noble acorn]

FPS

The solutions below might help improve your FPS while using BUFF:
-Disable Overwolf Hardware Acceleration
Check the following link to learn how to do it: https://support.overwolf.com/en/support/solutions/articles/9000183412-visual-artifacts-in-overwolf-apps-hardware-acceleration-
-Disable highlight recording in BUFF
To find the settings, click on the gear ( ⚙️ ) icon in the bottom left corner of BUFF, select "Highlight recording" at the top and then tick the slider so that the recording is disabled; restart BUFF and your game in order for the settings to apply
-Reduce mouse report rate/polling rate
This can usually be done in your mouse settings software, general instructions would be to check your mouse's "performance" tab and look for "polling rate" or "report rate" settings; lower the value until you don't experience any stutters, our recommendation is to never go below 250 Hz

Summoned by alifdz#0 (Staff)

[charred crane]

can you do gifs

?

[trail otter]

👼

[torpid crown]

I've been getting the fraud errors after my games now can someone fix that please?

[marsh lantern]

What game and mode?

[torpid crown]

League of Legends and aram

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by alifdz#0 (Staff)

[marsh lantern]

Follow those steps

[torpid crown]

ok ty

[tawny snow]

Hello there, I got a problem: Because of the "Monster Challenge" popup in the BUFF app, I can't use the app properly (for example spin the Lucky Wheel, check out my inventory or other things like that). I tried reinstalling, but this didn't help. If I try clicking the popup button, I only get the error seen in the provided image and there is no possibility to close this popup (at least not one I found). Has some kindhearted fellow an idea how to get this fixed? Thanks in advance!

[marsh lantern]

#latest-news

[tawny snow]

Sorry for not reading that, didn't expect / think about something about the problem in this channel.

[green slate]

so i uninstalled and reinstalled buff and when i tried to log into my account, everything got reset, like a new account. So is there a way that i can recover my account? i tried logging in through every type of means and the original way i logged in before uninstalling was through discord

[marsh lantern]

Have you tried logging in now through Discord?

[green slate]

yes and it created a new account

and idk why

[marsh lantern]

#open-a-ticket

[tall marsh]

Anyone know how long it takes for buff support to respond to a submitted ticket? I submitted one around a week ago about me not getting the 1000 buffs for withdrawing more than $2 on free cash, and they haven’t got back to me about it

[marsh lantern]

3-5 business days it might take

[noble acorn]

TICKET

Go to this page (https://support.buff.game/hc/en-us) and create an account with the same email you're using on buff.

Then, go to https://support.buff.game/hc/en-us/requests/xxxx (remember to change the "xxxx" for your ticket id number, that you can find on the email) and check the status of your ticket.

There, you can see if it's open or solved

Summoned by alifdz#0 (Staff)

[eager stag]

does tier exp ever reset

[west quiver]

GG @eager stag, you just advanced to level 1!

[proud wasp]

No but it decays

[eager stag]

by how much?

[civic gazelle]

anyone else's market just broken?

[proud wasp]

There's no public info about that, but it only decays if u stop playing for a while

[proud wasp]

works fine here

[civic gazelle]

it's just completely black for me

nvm it works now

[nimble steeple]

You can refresh the store once/twice. Refreshing it too many times will put you on a cooldown

[median wedge]

same

[silk spire]

i had premium pass last season, now a new one started and i dont have the premium pass

[manic seal]

did you finish it

or do you have yearly elite premium

[silk spire]

yes i did fully finish it

no premium

[manic seal]

wait up to 7 days, otherwise send a ticket #open-a-ticket

[buoyant pumice]

dose it acturly work if i go into a game right now and win it it will know and complete the chalange cause i havent logged in to my account i just have a buff account

[proud wasp]

then how did you have it?

[manic seal]

yes

check this tho

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by kyuu.t_mico#0 (Staff)

[manic seal]

should be enabled

and do these steps yea

[buoyant pumice]

huh

[silk spire]

then finish the pass

by*

[proud wasp]

Oh i misread it

[silk spire]

i meant i dont have the premium sub but i did buy the pass before

[proud wasp]

sorry

[silk spire]

all good

[shy berry]

do i have to send in a ticket to get my buff pass activated? i hit level 100 last season or will it be given later on automatically

[west quiver]

GG @shy berry, you just advanced to level 1!

[manic seal]

wait up to 7 days otherwise send a ticket #open-a-ticket

[shy berry]

okay will do that thank you!

[scenic raven]

i didnt get the buff pass after finishing it last season do i need to open a ticket?

[manic seal]

wait up to 7 days otherwise send a ticket #open-a-ticket

[glass fulcrum]

Is it possible to see what clash of clans account is linked to my buff

[manic seal]

Nope

[patent pelican]

whyyyy

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by lukskubik#0 (Staff)

[ripe locust]

I bought premium and my account is not getting it

Any tips?

[magic inlet]

When did you paid premium

[ripe locust]

Couple minutes ago on my card

Says purchase is locked for 24 hours to prevent duplicate

[magic inlet]

Wait 24 hours and if you don't get premium, send a ticket #open-a-ticket

[west quiver]

GG @vital jay, you just advanced to level 1!

[smoky pendant]

t10ny was muted.

[mighty sandal]

Hey a open a ticket like week ago for ad is blocking my aces to reward category, and still didn’t respond me

[noble acorn]

TICKET

Go to this page (https://support.buff.game/hc/en-us) and create an account with the same email you're using on buff.

Then, go to https://support.buff.game/hc/en-us/requests/xxxx (remember to change the "xxxx" for your ticket id number, that you can find on the email) and check the status of your ticket.

There, you can see if it's open or solved

Summoned by lukskubik#0 (Staff)

[mighty sandal]

I did that week ago, why I am not getting respond?

[magic inlet]

Please follow the instructions to check the status of your ticket #support-en message

[magic inlet]

Tell the status of the tickets and when the last message was sent. This is because they have a lot of tickets that may take a while to get a response from you

[frank grail]

free Buff Pass was claimed on last season which is not activated yet. anyone facing the same problem?

I already opened a ticket

[celest geyser]

Hi, i make a wrong buy. The support can refound and have back my points please?

[magic inlet]

You don't get your points back or refound for a bad purchase

[thorny grove]

I was lvl 100 last season and I didn't get this seasons buff pass why is that

[prisma lichen]

Same with me. I was just about to ask the same thing.

[magic inlet]

And did you pay for the buff pass the previous season?

[prisma lichen]

I know that question wasn't for me but I have to answer. For me, I paid for the Buff Pass before last season, got the activated Buff Pass for free next season, got to lvl/tier 100 again, but I didn't get it for this season.

[magic inlet]

Send a ticket #open-a-ticket

[pseudo ravine]

im not getting exp for free pass

but im getting buff points

[magic inlet]

Restart Overwolf

[abstract rock]

Hello, last season i completed the pass with the premium pass, now in the new season i don't have it, do i have to wait a little bit or open a ticket?

[pseudo ravine]

still not gaining xp

[prisma lichen]

I've tried a ticket with me not getting any updates on my Razer keyboard redemption and haven't got any updates on the ticket in days. I have little hope a ticket with the Buff Pass issue will help. I'll try it though.

[west quiver]

GG @prisma lichen, you just advanced to level 2!

[wheat marten]

Hey, its been over a week now, any update regarding the unfreeze?

[marsh lantern]

We don't handle administrative stuff here, so we don't know anything about that. There's been holidays and weekends, so I'd wait a little bit more!

[wheat marten]

Ahh ok, thanks for the respond

[heavy bramble]

why is there no steam cards on the marketplace?

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by alifdz#0 (Staff)

[versed stone]

I see this every time I open buff ._. Do I just claim it every time ?

or I just close it

[marsh lantern]

You can claim or close

Whatever you prefer

[versed stone]

I claimed it already 3 times

[versed stone]

Do I continue to claim it until it disappears ._. ?

[marsh lantern]

That's what I do

If you get an error, you can click on the X!

[versed stone]

Oh nice then free 5 buffs every time I restart overwolf

[hollow girder]

hello, still no info about Monster challenge?

[cunning fox]

it's already over

[west quiver]

GG @cunning fox, you just advanced to level 5!

[floral ferry]

I bought 2x 5€ PSN Code and got nothing the Code was "Null" i opened a ticket 27.12.2023 still no solution 12 days later.

[noble acorn]

TICKET

Go to this page (https://support.buff.game/hc/en-us) and create an account with the same email you're using on buff.

Then, go to https://support.buff.game/hc/en-us/requests/xxxx (remember to change the "xxxx" for your ticket id number, that you can find on the email) and check the status of your ticket.

There, you can see if it's open or solved

Summoned by kyuu.t_mico#0 (Staff)

[hollow girder]

YEAH but about winning prices i don´t get any info

[coral dew]

hello guys, when there be a general full stock of all items in buff market soon ?

its been more than a month a restock in steam gift cards didnt occur

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by alifdz#0 (Staff)

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by alifdz#0 (Staff)

[coral dew]

ok, thanks.

[cunning fox]

well were you in the top 100 during any of the weeks 1-4?

[hollow girder]

yeah and 2nd off all leaderboard in mw3

i´m waiting on my winning prizes

only info i have: they will check all games on winners

[marsh lantern]

We don't have any info here, but they might contact you via email

We don't handle administrative stuff here, sorry!

[hollow girder]

yeah okay no problem

[tidal quiver]

hi I bought the Premium Elite plan can i get the role please?

[marsh lantern]

#premiumrole-request

[tidal quiver]

tyms

[wet solstice]

I had completed the last battle pass. Why haven't I received the premium battle pass?

[frank grail]

were you using a controller ? if yes, K&M gives XP.

[frank grail]

open a ticket https://support.buff.game/hc/en-us

[brittle ice]

there is more than 2 month we can't get steam cards in market

• amazon cards are removed from the market for 4 days

[manic zephyr]

anybody else stuck on this screen, unable to exit the pop up and navigate buff? this started 1 day after purchasing buff pass

[floral ferry]

I bought 2x 5€ PSN Code and got nothing the Code was "Null" i opened a ticket 27.12.2023 still no solution 12 days later.

[west quiver]

GG @floral ferry, you just advanced to level 4!

[marsh lantern]

You got answered above I think

[noble acorn]

TICKET

Go to this page (https://support.buff.game/hc/en-us) and create an account with the same email you're using on buff.

Then, go to https://support.buff.game/hc/en-us/requests/xxxx (remember to change the "xxxx" for your ticket id number, that you can find on the email) and check the status of your ticket.

There, you can see if it's open or solved

Summoned by alifdz#0 (Staff)

[marsh lantern]

#latest-news

[serene ginkgo]

@floral ferry try reinstalling the app? Does that help?

[smoky hazel]

Thank You. Lol. I was scammed

[serene ginkgo]

Can you #open-a-ticket and give information regarding false advertising?

If we get enough reports from different people maybe Buff will do smth about it

[tardy wasp]

are you not supposed to get a buff box if you continue off 24h premium elite?

[marsh lantern]

You only get a box if you’re subscribed to elite

[warped wasp]

Hello can somebody help me I used to use buff long time ago and I had an account which I made a lot of progress in but when I tried logging in it says your account is freezed

[marsh lantern]

#1135607188430262293

[warped wasp]

Alr thx

[tardy wasp]

i am subbed tho

nothing

[marsh lantern]

Is it possible that that on 21st Dec was the one for being elite?

[tardy wasp]

no

my purchase was yesterday

at 4:30 pm pst

[marsh lantern]

#open-a-ticket

[tardy wasp]

how long will i get a response?

wat should be the subject?

premium?

the category i mean

[median blade]

How long does it take for developers to fix a bug that I submitted as a ticket? dont gain XP playing fall guys

[marsh lantern]

3-5 business days

[marsh lantern]

Yep

[marsh lantern]

Do you play with controller?

[tardy wasp]

?

[median blade]

Yes

dont gain XP for that?

[tardy wasp]

this is correct right

[median blade]

correct

[tardy wasp]

cus i continued the sub from mobile

[median blade]

you can explain all, more info help them

[marsh lantern]

Nop, you have to play with keyboard and mouse

System doesn’t detect the controller so it thinks you’re not playing

[median blade]

okey, im playing right now with keyboard and mouse, i disconnected the controller, i hope that work, thanks Ali!

[red hinge]

Wth do I do

My acc got an error ban type thing and after sending ticket I got an email that it is being reviewed but... It's been 4-5 months and I still didn't receive a reply

Or maybe....even 6 months

...

[noble acorn]

TICKET

Go to this page (https://support.buff.game/hc/en-us) and create an account with the same email you're using on buff.

Then, go to https://support.buff.game/hc/en-us/requests/xxxx (remember to change the "xxxx" for your ticket id number, that you can find on the email) and check the status of your ticket.

There, you can see if it's open or solved

Summoned by lukskubik#0 (Staff)

[red hinge]

Wha...

Do I send it again...?

[magic inlet]

Check the status of your ticket

[red hinge]

Do I click on the second link?..

[magic inlet]

Follow the instructions #support-en message

[red hinge]

When I click the first link it takes me to a site where do I go like it says support, general and has a search bar ...

[magic inlet]

Please read it all again

[noble acorn]

TICKET

Go to this page (https://support.buff.game/hc/en-us) and create an account with the same email you're using on buff.

Then, go to https://support.buff.game/hc/en-us/requests/xxxx (remember to change the "xxxx" for your ticket id number, that you can find on the email) and check the status of your ticket.

There, you can see if it's open or solved

Summoned by lukskubik#0 (Staff)

[red hinge]

I did...

How do I create an account there isn't any thing

[magic inlet]

Click on Sign in and at the bottom you have Sign up

[void heath]

Is there a way to unlink Mobile supercell games from your account?

[west quiver]

GG @void heath, you just advanced to level 5!

[magic inlet]

Nop you can't but you can try send a ticket #open-a-ticket

[void heath]

Alright

Thanks

[red hinge]

It says now when I go to the link it says this page doesn't exist bruh smh

Nevermind

Idc

[magic inlet]

Just that, you should have rewritten the second link instead of XXXX -> insert your ticket number

[magic inlet]

Or send me your ticket number and I'll send you a link

[neat belfry]

hello . my account still frozen

[marsh lantern]

Did you fill the form?

[neat belfry]

yes

[marsh lantern]

When?

[neat belfry]

yesterday

[marsh lantern]

It takes 7 business days to unfreeze it, wait patiently, please!

[neat belfry]

ok thank you

[charred crane]

anybody knows when riot card is on again?

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by alifdz#0 (Staff)

[charred crane]

ty

[thorny flare]

hi, when i go into buff it is still giving me the popup to, check this great offer and get 10 free buffs for the play station five from Verizon but i already claimed it and i cant get rid of it

[marsh lantern]

#latest-news

[smoky pendant]

dznero was softbanned.

[abstract hound]

so what do i do if i get a response to my ticket and the "response" contains 0 help and doesnt contain any context after?

[west quiver]

GG @abstract hound, you just advanced to level 3!

[marsh lantern]

Reply to the ticket explaining that that response is not helping you

[abstract hound]

i did

still no response and its been a week

[noble acorn]

TICKET

Go to this page (https://support.buff.game/hc/en-us) and create an account with the same email you're using on buff.

Then, go to https://support.buff.game/hc/en-us/requests/xxxx (remember to change the "xxxx" for your ticket id number, that you can find on the email) and check the status of your ticket.

There, you can see if it's open or solved

Summoned by alifdz#0 (Staff)

[neat blaze]

I've completed all 100 levels of Season 5 and i haven't received the free Buff Pass for the Season 6, is that normal?

[marsh lantern]

#open-a-ticket

[abstract hound]

been looking at the ticket, just marked as open. i remember it instantly being marked as solved after getting my "response" until i put in my message putting it back on open

[neat blaze]

i used this form https://www.buff.game/contact-us/
should i open a ticket in this one? https://support.buff.game/hc/en-us/requests/new

[marsh lantern]

There's nothing we can do here about that, you must wait for their answer, sorry

[marsh lantern]

Did you already send a ticket about this?

[neat blaze]

Yes, but i used the first link, is that ok?

[marsh lantern]

Yep, now you must wait for their answer!

[neat blaze]

Thank you

[covert acorn]

Guys. Its been two weeks. Acc is still frozen.

[marsh lantern]

What error did you see?

[covert acorn]

Frozen account not allowed exeption

[west quiver]

GG @covert acorn, you just advanced to level 1!

[marsh lantern]

If you've filled the form, you must wait until they review your case, there's nothing we can do here. So sorry!

[covert acorn]

Should i fill it again?

Maybe I messed something up?

[marsh lantern]

If you want to!

[charred crane]

why is my buff pass not turned on when i completed the previous one

[marsh lantern]

Seems like a general issue, #open-a-ticket

[jovial moon]

support didnt reply to my email for 1 month what to do ? and the status is still "open"

[marsh lantern]

Answer again on the ticket

[jovial moon]

already did, also no replies

[west quiver]

GG @jovial moon, you just advanced to level 5!

[marsh lantern]

When did you reply again?

[jovial moon]

9 days ago

[marsh lantern]

That’s weird, but there’s actually nothing we can do here. I’d send another message there anyway. So sorry about that

[jovial moon]

alright

[charred crane]

I haven't received the premium pass, i completed the last one

[marsh lantern]

Seems like a general issue, #open-a-ticket

[charred crane]

Ok thank you

[nova orbit]

i purchased the Premium Elite and it hasnt given it to me yet and says my account is still only a regular account

[marsh lantern]

Close overwolf on your task manager and open buff again

[nova orbit]

kk

still says regualr account

regular*

[marsh lantern]

Wait 24 hours. If you don't get it by then, #open-a-ticket

[trail copper]

I don't know if it’s right to ask it here, but are you guys planning on putting back the 10€ Steam wallet in marketplace?

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by alifdz#0 (Staff)

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by alifdz#0 (Staff)

[trail copper]

ok I’ll just wait for it thank u

[nova orbit]

that kinda sucks, i planned to game all day today 😦

[floral ferry]

I bought 2x 5€ PSN Code and got nothing the Code was "Null" i opened a ticket 27.12.2023 still no solution 12 days later.

[marsh lantern]

You've been answered 2 times already

[noble acorn]

TICKET

Go to this page (https://support.buff.game/hc/en-us) and create an account with the same email you're using on buff.

Then, go to https://support.buff.game/hc/en-us/requests/xxxx (remember to change the "xxxx" for your ticket id number, that you can find on the email) and check the status of your ticket.

There, you can see if it's open or solved

Summoned by alifdz#0 (Staff)

[floral ferry]

i didnt got a answer i dint got my code?

[marsh lantern]

Read above

2 different people answered your question

In 2 different times...

[floral ferry]

Show me

[marsh lantern]

It's above

We pinged you twice

Scroll up...

[marsh lantern]

We answered here what you have to do...

Please, read the bots and read everytime we pinged you

We told you what to do...

[floral ferry]

i didnt got a solution answer ...

i done a ticket 12 days ago

[marsh lantern]

Because we don't handle that here, we pinged you and summoned a bot telling you what to do

I just did above again

3 times already... Please, read it

[floral ferry]

The bot said do a Ticket?

[marsh lantern]

No

Read it carefully

[floral ferry]

you said i should open the ticket

[marsh lantern]

No

The bot says to check the status of the ticket

[noble acorn]

TICKET

Go to this page (https://support.buff.game/hc/en-us) and create an account with the same email you're using on buff.

Then, go to https://support.buff.game/hc/en-us/requests/xxxx (remember to change the "xxxx" for your ticket id number, that you can find on the email) and check the status of your ticket.

There, you can see if it's open or solved

Summoned by alifdz#0 (Staff)

[marsh lantern]

Read it again, please

[floral ferry]

i already did..

[marsh lantern]

And what does it say?

[floral ferry]

6 days ago..

[marsh lantern]

Is it still open?

[floral ferry]

yes

[marsh lantern]

We don't handle administrative stuff here, so there's literally nothing we can do. If they said they'll check it and the ticket is still open, it means they're checking your issue and they'll get back to you as soon as possible

[floral ferry]

12 days for 2x 5€ okei..

great

[vast violet]

im still waiting for steam gift cards , or am i just wasting time and it will never come back to the store

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by alifdz#0 (Staff)

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by alifdz#0 (Staff)

[vast violet]

yeah i don't want to know when they are back i just want to know if steam cards will still be ONE DAY in the shop or not

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by alifdz#0 (Staff)

[marsh lantern]

#when_is_next_restock

[frozen ocean]

Any info about when will the Monster challenge winners be contacted?

[marsh lantern]

No info, sorry!

[frozen ocean]

Alright ty

[vast violet]

it's a god damn bot

[marsh lantern]

It's all the info we have here

Check the market every now and then to check if they're back

It's not the first time they go out of stock and come back after a while, but we don't know anything else

[vast violet]

ty chatgbt

[opal yew]

Do i have to refresh buff

To see when it restock

On phone

Or it will apear

[marsh lantern]

Yes, it does not refresh automatically

You can do it by changing tabs

[opal yew]

Oh

Ok

Thx

Im hunting riot points rn

:()

Does buff have reset timer or they manually

Restock it?

[marsh lantern]

#when_is_next_restock

[opal yew]

So is or not

[marsh lantern]

What?

[opal yew]

Does have timer

[marsh lantern]

All the info about restocks is on #when_is_next_restock

And #870329411986149536

[opal yew]

Ok...

Thank youu

This actually work?

[marsh lantern]

#1005847190385729706

[opal yew]

I mean xx:00 and xx:30

On timer

[marsh lantern]

It's just an idea, you can follow it or not

[smoky pendant]

toxic sage#4276 was softbanned.

[opal yew]

Bro sent

Hack

Xd

[opal yew]

Okay

[serene ginkgo]

🥹 gud ali

[opal yew]

Btw why not anymore premium buyable with buff tokens?

[marsh lantern]

No info, sorry

[opal yew]

Ok

Wish they do it againn

And more rewarda

Like early

It was amazon... Target etcc

Gift cards

Even mouse an dkeyboard

[marsh lantern]

#off-topic-english please!

[void heath]

How much Xp do we get per second when we're in game?

[marsh lantern]

I don't think that's known to the public, so there's no info, sorry

[limber garden]

How can i get a 5 dollar riot code it gets sold too fast for me

[opal yew]

Xdd

[marsh lantern]

You have to be as fast as possible, there’s a lot of demand and people are quick to get them. Check #870329411986149536 and you’ll get them!

[nova orbit]

@marsh lantern i got my premium to work, i signed my account out and logged back in and it showed up, so thank u for the help!!!!

[marsh lantern]

I’m so glad! Enjoy it and enjoy your gaming! 🫶

[nova orbit]

tyyyyyy!!!!!!!!

[narrow light]

can you earn buff premium buy buying it with buffs?

[covert nymph]

idk if this is just a one-time occurance but rn it seems like buff doesn't detect that i'm playing minecraft hypixel

[coral zodiac]

i completed the pass but new my buff pass hasnt activated yet.

[jagged linden]

give me xp for udk editor lmao i've been on it for 3 days straight

[marsh lantern]

Nop

[marsh lantern]

#964252567699857448

[marsh lantern]

Seems like a general issue, #open-a-ticket

[obsidian raven]

There is only riot $5 gift card here and very less stock and i have many people with 5,10,15,20$ and big stock

[west quiver]

GG @obsidian raven, you just advanced to level 2!

[manic seal]

wym

you only see 5$ card and your friends 5,10,15,20$ and big stock?

[lime leaf]

is there a way to change my email associated with buff? as i believe even if you are between the first to click you still dont buy or have it reserved until you confirm the email code AND it takes at least 3 minutes for my email to come... people say gmail is faster

[toxic bone]

question, are buff boosts additive or exponential? For example if I earn 100 buff coins with two 50% boosts active would it be 100 + 100 X 0.5 + 100 X 0.5 which equals 100 + 50 + 50 and ends up being 200 or would it be 100 + 100 X 0.5 + 100 X 0.5 + 100 X 0.5 X 0.5 which equals 100 + 50 + 50 + 25 and ends up being 225. hope that explains what I'm asking

[manic seal]

nope

[manic seal]

uh i believe its additive;
you have 2 of 50% = would be 100% afaik

[toxic bone]

ok

shame but O'well

[regal lintel]

how many days i will waiting answer on ticket ?