support-en

[magic inlet]

Great. Now wait for the answer.

Send ss with error message

[polar flax]

can you wait a bit?

or now?

[magic inlet]

Once the out of stock sign disappears

[magic inlet]

Send a ticket #open-a-ticket explain this issue

[polar flax]

I do , how much time to get a answer?

[magic inlet]

An answer can take 3-5 business days

[polar flax]

ok but , if chrismas box are out , do I keep it or I have normal box?

[west quiver]

GG @polar flax, you just advanced to level 1!

[magic inlet]

You should have a Christmas lootbox, but I don't know, sorry

[polar flax]

kay , thank you anyway , have nice day

[wooden horizon]

i had a question about these afk money earning

can i just open it on background and let it run or do i have to be like real afk

[marsh lantern]

Do you mean Salad?

[wooden horizon]

i think thats what it called yes

yes salad

[marsh lantern]

They have a FAQ on their website

Check that out

[wooden horizon]

thansk

[last linden]

Yeah they do but they give me only 1 buff.Also the thing that I am complaining about is the quests in the "earn" tab.

[gentle grove]

is iot just me or is the new season not out yet?

[west quiver]

GG @gentle grove, you just advanced to level 3!

[magic inlet]

Are you talking about the buff pass?

[gentle grove]

Yeah but I now saw a few people say that there is a week break

[magic inlet]

We don't know at the moment, there should be about a 7 day break and then another BUFF pass and we don't know if there will be another BUFF pass

[lethal trench]

will vp gift card ever return its been more than a month since last seen one none in the market is buff ded ??

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by lukskubik#0 (Staff)

[gentle grove]

vp?

[magic inlet]

VP = Valorant Point

[gentle grove]

isn't that just riot access code?

it's been there many times just get on at the right time to redeem

[magic inlet]

Riot access code can be redeemed LoL or Valorant

[gentle grove]

so yes vp=riot access code

[obsidian raven]

i am recieving the change the password email message but when i try to login in using password it says verify account which has been sent in your email but there is no such message in my email

[marsh lantern]

Check spam

[obsidian raven]

not there

its not glitch cuz its been like over a 8 months

[marsh lantern]

#open-a-ticket

[brittle ice]

if i sub for 1 year elite premium now, I will get 20$ steam card?

[marsh lantern]

I think I answered you yesterday

I don't think you'll get it, that promo is not visible on the app anymore

[true delta]

Hello, I have a question: I get bonus points just for playing when I play, but how can I convert them into buffs? thanks for an answer

[marsh lantern]

Wdym?

You can use those points in the marketplace

[true delta]

But the points don't go to my buff account so they aren't displayed at all

[marsh lantern]

Wdym? Give more details pls

[true delta]

So the buff bonus points when I play a game, a small window comes up where it says bonus points and it just goes up slowly so I get points but these points don't go to the buff side

[marsh lantern]

Check your transactions to see if they appear there

[true delta]

where is that?

[marsh lantern]

To check your transactions, follow these steps: place your mouse on your profile picture, click on "go to profile", and "transactions"

[true delta]

So these bonus points are not there

[west quiver]

GG @true delta, you just advanced to level 1!

[marsh lantern]

Have you closed the game and the pop-up window?

[true delta]

give me one
second

[night mural]

Hello, I have one problem with your app on PC. I want to use app, but this popup text is blocking me! What can I do with that?

[marsh lantern]

#latest-news

[true delta]

it's still not on buff

[marsh lantern]

What game is it?

[true delta]

sons of the forest

I know that you can't do any tasks there, but it says that I get bonus points from buff

[marsh lantern]

Send ss of where it says that pls

[true delta]

SS?

[marsh lantern]

Screenshot

[true delta]

How can i make screenshots on pc

or whait

[fast cosmos]

Hey i just wanna ask that does buff work in India?

[marsh lantern]

It does, but check every item's description before buying them

Some global items cannot be used in AP regions

[fast cosmos]

Alr

What about Valo?

[marsh lantern]

What about it?

[fast cosmos]

like those $5 riot access codes and stuff

[west quiver]

GG @fast cosmos, you just advanced to level 1!

[noble acorn]

RIOT ACCESS CODES IN BR AND AP

Starting June 2021 Riot decided to stop accepting global Riot Access (RA) cards on AP and BR servers.
That means if you play on any of the Asia Pacific and Brazilian servers, you won't be able to redeem RP cards on League of Legends and VALORANT.
Keep in mind that it was Riot's decision and there's nothing we can do about it at the moment.
Also, RA cards don't work on Garena servers too.
If you bought an RA card and you play on AP/BR (VALORANT) or Garena (League of Legends) servers, please be careful next time and read the item description as all the cards are non-refundable!

Summoned by alifdz#0 (Staff)

[fast cosmos]

okk

ty!

so can u specify , which games can be redeemed from there

[marsh lantern]

You can only see items redeemable in your region and global, but I'm not from India so I can't actually see what's available in your marketplace. Click on "marketplace" and check what's available atm. Always remember to check the description to see if you can redeem it in your country

[fast cosmos]

alr tysm for the information!

[covert acorn]

What if I filled form to unfrezze my account and after 7 bussines days it is still frozzen?

[marsh lantern]

There's been holidays, so it might take a little bit of more time

Wait patiently, please!

[prisma lichen]

I've never redeemed a gaming product from the marketplace, but I did just now, and it popped up twice in my inventory saying "Thank you for purchasing! we'll get in touch with you soon for further details.", and the "link" in my email says the same thing. Is this normal?

[west quiver]

GG @prisma lichen, you just advanced to level 1!

[marsh lantern]

Do you mean hardware?

[gentle grove]

they mean something like this, for some reason it shows 2 even tho we only redeem once

same thing happens to me

we don't get double giftcards it just shows up twice

[marsh lantern]

Um, it doesn't seem they meant that, but also, don't ping staff using another person's response #info-and-rules

And that's a known bug, already reported

[gentle grove]

mb I forgot to turn it off 😅 just trying to help

sorry!

[marsh lantern]

All good, dw!

[modest forge]

Are there any FAQs that say exactly when each new season starts, other than "the first is shorter, the next are 3 months long"? Does every season per year last the same length of time for everyone else (ie is it universal, or tailored to your account)?

[marsh lantern]

Pass has the same length to everyone, but we don't have any FAQ about them

They are usually similar, but that's all we know

[modest forge]

Do they happen back to back or are there usually breaks between each season?

[marsh lantern]

They usually have a 7 day break

[gloomy fox]

the chalenges are not good bc i can not complete it but a am doing them

[modest forge]

Awesome thank you!

[marsh lantern]

Give more details

[gloomy fox]

so i am in fort and i am looking for chalenges ok? i do them and they are not completed

[marsh lantern]

What do they say?

[gloomy fox]

"kill 5 enemies" and i kill 6 of them and nothing hapend

did you understund what i am tolking about

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by alifdz#0 (Staff)

[meager coral]

They said to come ask yall about it lol

[gloomy fox]

ok i got it now

[marsh lantern]

What?

Send ss

[marsh lantern]

Could you send the whole ticket? Pls

Remember to erase any personal info!

[past hamlet]

what's the problem ?

[marsh lantern]

What is it?

[past hamlet]

pass isn't loading

[marsh lantern]

Because it's over

[past hamlet]

oh i see

[west quiver]

GG @past hamlet, you just advanced to level 1!

[marsh lantern]

Oh

You sent a ticket to Overwolf or Buff?

[magic inlet]

please send a ticket to BUFF and not Overwolf #open-a-ticket

[fast cosmos]

hey about this one , in the raffle section i can see the riot gift cards raffle going on. So what if i participate in it?

[marsh lantern]

Click on the raffle and read the description

You can't redeem them in AP

It says it there too

[fast cosmos]

oh sry mb

[green pewter]

how to link game to buff app

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by alifdz#0 (Staff)

[severe halo]

I had 100 tickets and bought 20 euros for battel.net with them and then reloaded buffgame I couldn't find the 20 euros

[marsh lantern]

Tickets are for raffles

Raffles are like giveaways

You don't get the card guaranteed, you enter a giveaway with those tickets

[severe halo]

OK thanks

[meager coral]

Sent one now

[limber aspen]

can any tell me how to redeem code for robux

[marsh lantern]

Check if it's available in your marketplace

[limber aspen]

no

i redeemed it many days ago.

[marsh lantern]

Wdym?

Did you get a code?

[limber aspen]

but till now i cant redeem it

no

i checked my gmail

[marsh lantern]

If there are no Robux available atm on your marketplace, it means it's out of stock. You'll see it again once it comes back. There are robux on raffles, but that's a different thing from the marketplace

[limber aspen]

ok

https://tenor.com/view/thank-you-grateful-reaction-thank-you-very-much-muchas-gracias-gif-3921464462006680347

yeah i took it from raffle

it is available there

can you tell me what is raffle

[marsh lantern]

Raffles are like giveaways. You buy tickets to enter them, but it's not guaranteed you'll get them, it's random (giveaway)

More tickets you use, more chances to win

But, as I said, it's a giveaway and it's random

Click on Robux raffle and you'll see an explanation there

[limber aspen]

i bought 3 tickets

[charred crane]

When I claim it nothing happened I can't take rewards

[magic inlet]

Restart App and check again

[tranquil hatch]

i wanted to ask if the christmas bonus for premium yearly was 200 buff points or 500?

[magic inlet]

500 but I think it's over

[rotund grove]

hi why is the battle pass section saying "something went wrong"

I refreshed a few times already

[magic inlet]

Buff pass ended <t:1704110400:f>

[bold sundial]

why dosent it register my play time when im playing minecraft skywars and there also some launch screen game window that dosent disapear when i start to play

[marsh lantern]

#964252567699857448

[charred crane]

Will there be a new season for battle pass?

[bold sundial]

Thanks

[smoky pendant]

venus_wong has been warned.

[magic inlet]

No info

[tranquil hatch]

i was already premium yearly but i didnt get the 500

only got the 200 from that raffle ticket ad

[charred crane]

moderator bot gave me a warning? for what?

[magic inlet]

when did you paid it

[tranquil hatch]

jan 2023

[charred crane]

ah, no pinging staff. sorry

[magic inlet]

send a ticket #open-a-ticket

[true delta]

So I'm starting to have the feeling that the buff isn't real because I don't get any points. I play Minecraft and do the tasks but it doesn't show up and I don't get any points?

[marsh lantern]

#964252567699857448 #1005847190385729706

Just because something is not working doesn’t mean it’s not real…

[true delta]

yeah sorry but any game i played i become no points so why ?

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by alifdz#0 (Staff)

[marsh lantern]

And check channel above for Minecraft

Also, give more details on the games you’re playing, modes, kind of problem, etc, please!

[true delta]

I did everything the bot just sent in here but it just doesn't work

[sleek swallow]

does buff work with like roblox?

[true delta]

yes

[sleek swallow]

can i do challenges for it?

[true delta]

no?

[west quiver]

GG @true delta, you just advanced to level 2!

[marsh lantern]

Give more details

What game, mode, kind of issue, etc

[marsh lantern]

It only gives XP for the battlepass

[sleek swallow]

alr

[true delta]

@Princess Ali minecraft Gommehd skywars no xp but the buff says that I shouldn't play Skywars rounds anymore

nothing else

[marsh lantern]

What version are you using on mc? Wdym no xp?

[true delta]

ah i mean i become no points

mc version is 1.20.4

with badlion

but Without badlion it doesn't work either

[marsh lantern]

Then you didn’t read #964252567699857448

And that’s why you’re not earning points

[true delta]

1 sekond pls

i try it with 1.19

[marsh lantern]

And without badlion. Follow every step there

[clear vigil]

Do you know why I can't open the level window? I tried everything. I reset the laptop, changed WiFi and reinstalled it and still nothing

[true delta]

so i played skywars minecraft launcher 1.19 without Forge or something but it dosent work in Hypixel

[marsh lantern]

Did you wait until the end of the whole match even if you died?

[marsh lantern]

Do you mean the pass?

It’s over

[true delta]

yes

[marsh lantern]

Send ss of your transactions

[true delta]

no i have no transaction

[marsh lantern]

Send ss pls

[true delta]

how do i make ss on pc

[jolly oak]

Hello! I cant exit the Monster Energy Challenge and if i press Onboard Now and Claim 5 Buffs, it says "already claimed reward for popup"

[marsh lantern]

#latest-news

[jolly oak]

It's like a ad on my screen

[true delta]

how do i make ss on pc

[marsh lantern]

You can google it…

[sleek swallow]

when i played an r6 match, it failed to "find my match" or smthing, and i have it enabled in overwolf settings

[jolly oak]

i still dont understand how i am supposed to close that tab

[true delta]

what should I screenshot? you stand at challenges play 10 rounds of skywars when I play 1 round it is not displayed it is still at 0

[marsh lantern]

R6 is down on buff

[marsh lantern]

#latest-news

It’s explained there

[marsh lantern]

Your transactions

[jolly oak]

i dont understand

[sleek swallow]

what games arent down rn?

[marsh lantern]

What don’t you understand?

[true delta]

what should I screenshot? there stand at challenges play 10 rounds of skywars when I play 1 round it is not displayed it is still at 0

[marsh lantern]

Afaik R6 and those in #game-status

[marsh lantern]

Your transactions…

[jolly oak]

i already made a ticket 30 mins ago but nothing happend

[marsh lantern]

An answer can take 3-5 business days, so wait patiently, pls

[sleek swallow]

im not questioning u or anytning but it says r6 is working, im still believe u tho

[marsh lantern]

It works on Overwolf

It’s down on buff

[sleek swallow]

ohhh

[marsh lantern]

That’s why it says online in #game-status

[sleek swallow]

where can i see the ones offline for buff?

[marsh lantern]

You can’t, sorry!

[sleek swallow]

damn

ty tho

[jolly oak]

So.. When is Buff going to patch the glitch?

[marsh lantern]

Try another game besides minecraft if you can

[marsh lantern]

As soon as possible

[jolly oak]

Okay, thank you

[fast cosmos]

hey this sounds stupid and illegal , but is it allowed to use vpn? because i want those riot gift cards so bad

[marsh lantern]

Nop

You can’t use vpn on buff

[fast cosmos]

ok

[clear vigil]

i forgot... thx

[fast cosmos]

so is there any way that i can redeem them?

i have been using buff for some time , but i cant redeem the stuffs from the games i want

[magic inlet]

Marketplace has been set up that way since you signed up, so if you used a VPN it wouldn't help you so it's useless and you'd get Banned

[fast cosmos]

ye so is there any other way to redeem it? i want it so bad....

[west quiver]

GG @fast cosmos, you just advanced to level 2!

[magic inlet]

You can either buy something from marketplace or use them in Raffle

[clear vigil]

you can just buy it if u have enough money

[fast cosmos]

but it is not available in the marketplace (riot gift cards), thats the reason i asked

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by lukskubik#0 (Staff)

[fast cosmos]

oh

alr

tysm!

cuz there used to be riot gift cards in the marketplace and it suddenly disappeared

tysm again!

[jolly oak]

I can't even check my challenges cuz of this ad

[west quiver]

GG @jolly oak, you just advanced to level 1!

[marsh lantern]

I’m so sorry about that, but as you read on #latest-news, there’s nothing we can do

Typing it here won’t do anything but flood the channel… Again, so sorry about it

[round ravine]

The points I earn while playing are not redeemed. does anyone know how to fix this ?

[marsh lantern]

What game and mode?

[round ravine]

every game I play that previously worked normally

[marsh lantern]

Which games and modes? Give more details on the issue too, pls!

[round ravine]

combat master Deathmatch

[marsh lantern]

Combat Master only gives XP, not points

[round ravine]

I also got points for it until 2 days ago

[marsh lantern]

Wasn’t it the second screen bonus?

That game only gives XP itself

[round ravine]

yes

[marsh lantern]

Do you have a second screen?

[round ravine]

yes

[charred crane]

it keeps saying something went wrong

[marsh lantern]

Try restarting overwolf on your task manager

[marsh lantern]

Pass is over

[charred crane]

oh

aw

i just claimed the free premium thing

ig its gone for nothing

[marsh lantern]

Wdym?

[charred crane]

nvm it

[marsh lantern]

That free premium does not affect in any way to the bp

[charred crane]

wasnt there other bp for premiums?

[marsh lantern]

Yep, you can have it if you buy it or if you’re subscribed to yearly elite

[charred crane]

so we need elite premium to gain things from premium bp

[marsh lantern]

Yearly elite subscribers have the pass free, or you can buy the pass when it’s available to get all the rewards and not only the free ones

[charred crane]

okay

[eternal pulsar]

i would recommed all buff user stop buying premium or yearly its useless

[west quiver]

GG @eternal pulsar, you just advanced to level 1!

[marsh lantern]

You can recommend that on #off-topic-english!

[eternal pulsar]

i have 8k point which is useless

lets the people know buff is a scam

iam here to tell them the truth

[marsh lantern]

It’s actually not, but it’s okay to feel that way. You can check #1005847190385729706, or ask here if you have any question. Otherwise, go chat and express yourself on #off-topic-english pls

Don’t flood this channel pls

[eternal pulsar]

how many games card did the developer put in the shop everday answer me this

[marsh lantern]

#common-questions

[eternal pulsar]

what the use of all this point when you see the item in shop and press claim and once you go get to the mail to retreive the otp code the item is no longer invalid what you call this

[finite socket]

can i play cs 2 and still get those rewards for csgo?

[magic inlet]

Nop

[finite socket]

darn

[marsh lantern]

I understand your frustration, and I am so sorry you feel this way. There’s a lot of demand and people are quick to get those cards. Buff is always working to bring more and new stuff to the marketplace, but it’s totally okay you feel dissatisfied!

[eternal pulsar]

always the same answer ok do you know what i will do i will uninstall that scam app i regret i have bought premium but tell the developer take it as a charity i have 10 more people i have invite i will make them uninstall and i will make a campain to make people around the web know this app is a scam

[marsh lantern]

[runic dagger]

Hi, I play league of legends, and there is the bonus mode for arena, but I have a mission to "heal 5000 xp"? I dont know if that is possible...

[marsh lantern]

I think it is if you play champions with abilities that heal

Like soraka, nami, etc

If it means healing yourself, you might do it with items, or again a champ like nami

Or use an item like redemption

[gusty matrix]

can i unfreeze my buff account if i havent used it in a while?

[magic inlet]

#1135607188430262293

[gusty matrix]

ok thanks !

[jolly notch]

Claimed over £60 of gift cards since october myself…

[stable stream]

any info on the new pass :?

[marsh lantern]

No info, so sorry

[unique oriole]

Do you guys have direct contact with developers

[marsh lantern]

Nop

[unique oriole]

How do you guys get info for solutions then

Is it from own experience?

[marsh lantern]

You just learn them by being here a while and stuff

[unique oriole]

Do you think you’ll get contact with the developers in the future

[marsh lantern]

We don't have any info about that, so sorry

[unique oriole]

Ok

[gleaming canyon]

finally the pop-up problem disappeared after 10 days

for those who still have the problem just send an email with your overwolf LOG and email buff https://support.overwolf.com/en/support/solutions/articles/9000176827-how-to-get-your-overwolf-logs

[west quiver]

GG @gleaming canyon, you just advanced to level 2!

[eternal pulsar]

@jolly notch stop support scam except if you work for the company then yes you can have $1000 card i know those trick but dont try to scam me it will be useless i know those developer trick to cover their scam when someone report them publicly

[smoky pendant]

blueswift007 has been warned.

[serene ginkgo]

Dude, I'm going to ask you once to drop it. If you want to carry on calling us a scam, give us some solid evidence.

But do not be disrespectful to other users

[eternal pulsar]

solid evidence is that i have buff since 2022 and i have accumulated 8000 coind still can never buy card i have buy premium like 6 times just to a get a card from the shop but still nothing the time you go to email to input the otp code the card is invalid so what you expect from me oh this is a very honest company hahahahahahahahah that how we need to show off when its fake and scam !!!!! explaine me

I want a genuine explanation not trhe same repeat mode i know the frustration bla bla bla

[serene ginkgo]

We have 11 million downloads

[eternal pulsar]

so what my fault

i have put $100

[serene ginkgo]

We can't stock 11 million cards every day

[eternal pulsar]

where is my money going

[serene ginkgo]

There is a lot of demand and not enough supply thats all this is

If you want a refund then you can request one

[eternal pulsar]

so i just come and give my money

[west quiver]

GG @eternal pulsar, you just advanced to level 2!

[eternal pulsar]

Refuund!!

you can refund me till 2022

[serene ginkgo]

Nobody made you pay though, and I'm saying we have given out a lot of refunds

[eternal pulsar]

ok refund me all money i have put in this app since 2022

[serene ginkgo]

All your proof is "you aren't able to catch an item in stock while others can"

[serene ginkgo]

#open-a-ticket

We cant do anything here

[noble acorn]

TICKET

Go to this page (https://support.buff.game/hc/en-us) and create an account with the same email you're using on buff.

Then, go to https://support.buff.game/hc/en-us/requests/xxxx (remember to change the "xxxx" for your ticket id number, that you can find on the email) and check the status of your ticket.

There, you can see if it's open or solved

Summoned by goldfox2112#0 (Staff)

[serene ginkgo]

@marsh lantern

[marsh lantern]

Thx Goldi!! 🫶

[nimble steeple]

🔥

[lavish moat]

I accidentally linked my buff account to the wrong Clash of Clans account. How can I change it?

[marsh lantern]

Afaik you can't unlink it, sorry

[serene ginkgo]

U should be able to tho?

I thought we could do that idk why

[marsh lantern]

Oop, I've never found that option

[eternal pulsar]

you know what i will not submit any ticket but to much step but like i said before i have given that scam app called BUFF a charity they can put card now they can make people give more charity like this you will succeed but i will make a very big effort to make player stop using buff which for me is a scam i iwill go in google and write a good topic on that scam app called buff in the place where people go se if an app is scam or legit

[serene ginkgo]

#open-a-ticket and let us know if they can do it or not

[serene ginkgo]

Are you done?

[lyric hound]

i need help

[lavish moat]

ok ty

[marsh lantern]

What's up?

[serene ginkgo]

Thank you for informing us, I will now try to sleep

[lyric hound]

when ever i try to login this message comes up

[nimble steeple]

#open-a-ticket

[lyric hound]

which name do i have to use

dc or irl

[nimble steeple]

You can choose a nickname, it is not necessary to put your real name (at least I think so) the email has to be from your profile in buff

[lyric hound]

k

i submited it now what

[nimble steeple]

Wait a few days for a response

[lyric hound]

k

thnx for the help

[marsh lantern]

Send ss pls

Screenshot

#open-a-ticket

I deleted the picture because it had personal info

[hoary merlin]

any one here got a response from BUFF about the add screen bug?

i cant use the app for like a week

[marsh lantern]

Just above someone did say they fixed it. Did you send your logs on a ticket?

[hoary merlin]

yes 5 day ago and no answer

[noble acorn]

TICKET

Go to this page (https://support.buff.game/hc/en-us) and create an account with the same email you're using on buff.

Then, go to https://support.buff.game/hc/en-us/requests/xxxx (remember to change the "xxxx" for your ticket id number, that you can find on the email) and check the status of your ticket.

There, you can see if it's open or solved

Summoned by alifdz#0 (Staff)

[hoary merlin]

you want me to open a new one?

[west quiver]

GG @hoary merlin, you just advanced to level 1!

[marsh lantern]

Nop, check the status of the one you opened 5 days ago

[hoary merlin]

i check it

you want the code

[marsh lantern]

Nop, just to know if it's open

[hoary merlin]

yes it is

[marsh lantern]

Then you must wait for an answer, there's nothing else we can do here, so sorry

[hoary merlin]

useless support

[marsh lantern]

There's actually no need to be disrespectful at all. I understand that it's frustrating, but we are volunteers and we don't work for Buff!

[pulsar hearth]

Can someone please assist. Why can't I get rid of this popup?? It's been there for days and I cant even check the progress of my challenges

[marsh lantern]

Just don't be disrespectful

[marsh lantern]

#latest-news

[hoary merlin]

did any one got a respons

[marsh lantern]

I told you, they did

It's above on this same channel

[hoary merlin]

i want to here about some one who got help from BUFF

hear*

[marsh lantern]

Scroll up then

You'll find it

They even said what you have to do

[hoary merlin]

cant find it

[foggy patio]

Hi! 🙂 I've used Buff about a year or so ago but because of removing overwatch from it I uninstalled. I want to go back to it but after installing the application I cannot open it... I can click on it and nothing happens. I've tried reinstalling, overwolf and curseforge works fine but not Buff. Do you have any idea of how to fix it? 😦

[marsh lantern]

Do windows key + P and then PC only

[foggy patio]

oh my God... thank you 😅

[marsh lantern]

Yw!

[smoky pendant]

1jack123 has been warned.

[jagged linden]

end game report stuck loading

[gloomy scaffold]

Does anyone know that when buff are going to provide Valorant 5$ Gift Card offer

[fathom spoke]

I got premium elite where is my buff box?

[marsh lantern]

Close overwolf on your task manager and open buff again

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by alifdz#0 (Staff)

[marsh lantern]

Did you subscribe? If so, when did you?

[fathom spoke]

Today

[marsh lantern]

Are you talking about regular monthly boxes or Christmas boxes?

[fathom spoke]

The one u get from getting the premium elite

[gloomy scaffold]

Is there any channel where I can get the news when it comes out

[marsh lantern]

#when_is_next_restock #870329411986149536

[marsh lantern]

Wait 24 hours. If you don't get it, send a ticket #open-a-ticket

[fathom spoke]

And last question when does buff restock there vp

[marsh lantern]

#when_is_next_restock #870329411986149536

[fathom spoke]

Alr Ty for your help

[jagged linden]

the amount of times it doesnt track my games after resetting it kinda upsets me

[magic inlet]

Hmm, have you tried other game?

[jagged linden]

ofc

it happens randomly but its like a 15% chance

[magic inlet]

Well, you've reached your daily limit

[jagged linden]

if its stuck loading?

[magic inlet]

Yep

[jagged linden]

👍

so i cant complete weeklys?

[tall marsh]

I just saw the explanation, thx evil princess

[jagged linden]

when i hit my daily limit

[magic inlet]

Unfortunately not

[jagged linden]

L

[gloomy scaffold]

Not showing the Rot Games Gift Card option 😔

[jagged linden]

sadge im only at 9900 buff

[magic inlet]

play tomorrow and then your daily limit will be reset

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by lukskubik#0 (Staff)

[fast cosmos]

any idea how long will it take to restock?

[magic inlet]

No eta when will back

[fast cosmos]

okk : (

[thorn wasp]

how do i fix the reload error

buffs been having lot of bugs lately

[magic inlet]

What error ?

[jagged linden]

trying to redeem 50% buff boost for 24 hours and i get this error

[marsh lantern]

Which boost is it?

[thorn wasp]

the spot were it says something went wrong

[magic inlet]

Buff pass ended <t:1704110400:f>

[marsh lantern]

#open-a-ticket

We can try to help if you give more details

[rough rapids]

Wouldnt detect the game I was playing, or wins i would get

etc

[marsh lantern]

And which game is it?

[rough rapids]

league, wz, apex

[marsh lantern]

And what mode are you playing?

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by alifdz#0 (Staff)

[rough rapids]

Did that already

XDDD

im n ot clumsy

Im a scriptin plat dev

like for crying outloud xdd

[marsh lantern]

Good to know, do you see any pop up window at the beginning of your matches? On lol for example

[stable stream]

Are there any known issues about the Logitech coupons? It doesn't apply even though it says that it was accepted

[marsh lantern]

Which region? I used one today and it worked!

[jagged linden]

league and apex track fine

[stable stream]

Poland. or more specific :?

[marsh lantern]

No need! How are you trying to apply the code?

[stable stream]

in the cart and in the checkout, the price just stays the same

[marsh lantern]

Afaik it can’t be applied on a product that released 6 months from now

Try with another hardware, one that you know it’s kinda old

Like g203

[stable stream]

yup, but aren't the refurbished products like 1 year old :?

[marsh lantern]

I don’t have info about that tbh

[lyric sonnet]

Why are there only (US Only riot points) i do not see any (Global Riot points) ?
Are there gonna be any?

[jagged linden]

if you like a smaller mouse use a g305, i had one but it was too small for me.. decent mouse though

[stable stream]

could be then, it works for G203

😛

wanted to invest a bit and have a proper cordless one

g305 is one as well, might check that out, thanks :>

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by alifdz#0 (Staff)

[marsh lantern]

Yw! 🫶

[lyric sonnet]

Thanks Princess Ali

[ionic kite]

can i get buff points for playing team fortress 2?

[lyric sonnet]

Nop

you can see which games Buff allow you to get Buff points from

[ionic kite]

ok thx

cuz when i start the game that little window appers

[earnest nest]

How to find user number ?

[small wigeon]

when is the next buff season thing?

[ionic kite]

it s gonna come in a week or something

[marsh lantern]

Wdym?

[magic inlet]

We don't know at the moment, there should be about a 7 day break and then another BUFF pass and we don't know if there will be another BUFF pass

[fast cosmos]

hey i just participated in a raffle where in the description it was given that it will not work in ar ans asia pacific servers , does that mean even tho if i win the raffle the prize will be worthless?

[grim moon]

If I purchase the annual Premium Elite subscription now, will I still receive the buff pass immediately when it is released?

[marsh lantern]

What’s your region?

[fast cosmos]

its asia pacific

[marsh lantern]

Oh you’re from India, right? I think we told you already!

[marsh lantern]

Yep, afaik

[fast cosmos]

ye then how could i participate?

[marsh lantern]

Because it’s global

You can also buy global RP cards

[fast cosmos]

i c

[marsh lantern]

That does not mean it’ll work

It’s explained on the raffle too

[grim moon]

Okay, but what is afaik?

[marsh lantern]

As far as I know

[fast cosmos]

so the conclusion is that there is no point in joining the raffle right? in my area

[marsh lantern]

Not for that card, no

[slow latch]

Can someone help me with this? I see in my inventory a giftcard ive bought, and i see a tab standing 'expire_date' witha copy button. But it doesn't work, how can i else see the expire date of my item?

[marsh lantern]

What item is it?

[slow latch]

Riot acces code

[manic seal]

check email

you should have recieved an email with the code too

[brittle ice]

Hi guys I'm already subscription for 1 year, when iwill get steam card?

[marsh lantern]

When did you subscribe?

[brittle ice]

Now

Within 3 days?

[pearl nest]

Hello
Myu account is frozen. any help?

[marsh lantern]

https://discordapp.com/channels/442965268386283521/444188214714957827/1191672868296204299

I answered you 2 times

Today and yesterday

That promo is not visible on the app anymore

[marsh lantern]

#1135607188430262293

[brittle ice]

Sry I didn't see your answers

[west quiver]

GG @brittle ice, you just advanced to level 6!

[brittle ice]

but i just wonder why i see this, i thought they will end together

and i guess i don't see the event because the bug from battle pass

[marsh lantern]

What bug from the bp?

[brittle ice]

that page

[marsh lantern]

That's not a bug

Pass is over

[slow latch]

It's not about the gift card code. But about the expiry date, i am curious what it was. And why i can't see it right now?

[woeful merlin]

the cod mw3 weekly missions dont work are they only for warzone or ?

[manic seal]

cards have at least 1 year of expiration due
but usually they doesnt have

[slow latch]

Aah oké thanks

[magic inlet]

Did you earn some buff coins ?

[woeful merlin]

yea just no progress on the weeklys

[magic inlet]

Hmm try reinstalling Overwolf https://support.overwolf.com/en/support/solutions/articles/9000177073-how-to-re-install-overwolf-with-a-clean-slate

[woeful merlin]

i dont think thats necessary though it tracks my other games fine its

it knows im on mw3 as well

[magic inlet]

Send a ticket with your logs #open-a-ticket
— Use a third-party service such as Google Drive or wetransfer.com to upload the logs, as their log sharing system doesn't seem to work properly, and set the file as public so they can see it

[noble acorn]

LOGS

Please read this: https://support.overwolf.com/en/support/solutions/articles/9000176827-how-to-get-your-overwolf-logs

Summoned by lukskubik#0 (Staff)

[fathom spoke]

Wait @magic inlet I got the premium elite for a day do I get a buff box

[smoky pendant]

ebo9448 has been warned.

[fathom spoke]

What??

Oh I didn’t know sry

[magic inlet]

Nop

[ashen roost]

i dont get any progress in the weeklys does s1 know why?

[fathom spoke]

Oh so do I only get boost?

[west quiver]

GG @fathom spoke, you just advanced to level 1!

[magic inlet]

To get 1 free lootbox you must have paid for the monthly Premium Elite

[magic inlet]

Which game and game mode

[ashen roost]

valorant comp

[magic inlet]

Did you earn some buff coins ?

[ashen roost]

only 41 yet cause i just installed it

but the weeklys aint working and the daily didnt work either

[magic inlet]

Send screenshot of your transactions

[ashen roost]

u mean this or wdym?

[magic inlet]

Send screenshot of your transactions

[magic inlet]

Refresh challenge room

[ashen roost]

didnt work imma restart the whole app

now it works

thx tho

[drifting island]

will there be a playstation giftcard?

[magic inlet]

Playstation gift cards are only available in certain regions

[torn pulsar]

why is there only a couple things on marketplace in finland

[marsh lantern]

You can only see items redeemable in your region and global, and some items are out of stock even if you can't see them

You'll see them once they're back

[gaunt wasp]

whats the rule on multiple accounts?

[marsh lantern]

They're not allowed

[gaunt wasp]

but if i delete the one im using now and create a new its fine?

[marsh lantern]

I guess so

[formal dust]

guys I need help buff say they dont find the game I was playing

[marsh lantern]

Give more details, pls

[formal dust]

this is what I get after a game

[marsh lantern]

R6 is down on buff

[formal dust]

ahh

[jagged linden]

if my brother wanted to play on my buff account at the same time as me is that allowed

[marsh lantern]

It'd only count one pc

[little creek]

im not able to open my christmas buff box says error

[marsh lantern]

#open-a-ticket

[little creek]

how long will a response take

bcuz i already dis

did

[marsh lantern]

3-5 business days. We don't handle administrative stuff here

[magic inlet]

Try using the BUFF mobile app

[little creek]

ok

is the app called buff.game in appstore

[magic inlet]

yes

[little creek]

it workedddddddd!!! ty

[lean forge]

i baught a buff box and when i open it says error try again

[wise condor]

getting Error: multiple accpunts detected when signing in

[marsh lantern]

Try on mobile

[marsh lantern]

#open-a-ticket

[wise condor]

ive opened 3 tickets through the BUFFF website over the last couple of months and still havent gotten a reply

[noble acorn]

TICKET

Go to this page (https://support.buff.game/hc/en-us) and create an account with the same email you're using on buff.

Then, go to https://support.buff.game/hc/en-us/requests/xxxx (remember to change the "xxxx" for your ticket id number, that you can find on the email) and check the status of your ticket.

There, you can see if it's open or solved

Summoned by alifdz#0 (Staff)

[feral reef]

anyone have a fix for the premium buff box not opening

[viral sphinx]

When Can I expect my reward ? Last time I won i got it quite fast

[manic seal]

wait up to 24hrs otherwise send a ticket #open-a-ticket

[magic inlet]

What error message is it showing you lootbox?

[feral reef]

something went wrong

then i open it on moble it doesnt open

restart app it doesnt open

nothing works

[marsh lantern]

Open it on mobile app

It should work there

[feral reef]

i said i tried

[marsh lantern]

Then #open-a-ticket

[feral reef]

it opens into a infinite loop

ive opened so many tickets now

and get no help

idk why i pay for this anymore

[marsh lantern]

About this issue?

[feral reef]

other issues

teir 100 premuim pass code being used already

[marsh lantern]

We don't handle administrative stuff here, so you have to open a ticket #open-a-ticket

So sorry about it

[feral reef]

boght a loot box 2 months ago still havent gotten it after making a ticket

[marsh lantern]

There's literally nothing we can do here about that, sorry

[gleaming orchid]

is there a problem with support tickets? they haven't answered anymore in days

[west quiver]

GG @gleaming orchid, you just advanced to level 2!

[gleaming orchid]

i don't wan't to ask a refund through paypal but it's as if i hadn't paid anything, i'm still regular, i'm still owed a past subscription...

[marsh lantern]

How many days?

[gleaming orchid]

6 days on one ticket

[noble acorn]

TICKET

Go to this page (https://support.buff.game/hc/en-us) and create an account with the same email you're using on buff.

Then, go to https://support.buff.game/hc/en-us/requests/xxxx (remember to change the "xxxx" for your ticket id number, that you can find on the email) and check the status of your ticket.

There, you can see if it's open or solved

Summoned by alifdz#0 (Staff)

[gleaming orchid]

it's open, i did that :/

[marsh lantern]

Then you must wait for an answer

There's nothing we can do here, sorry

[plush halo]

why buffs dont give me points when i play r6

[marsh lantern]

R6 is down on buff

[plush halo]

h why?

[marsh lantern]

It's been down a while, no eta on when it's coming back

[tidal dagger]

why is r6 buff not working

[marsh lantern]

It's been down a while, no eta on when it's coming back

[tidal dagger]

ok ty

[plush halo]

ah

plz tell us when its done

[unique oriole]

Will BUFF work when two different ppl on different computers running the same BUFF account?

[marsh lantern]

I highly doubt that

People would abuse that

[unique oriole]

Worth a try

[median blade]

how this is possible??? if is not supported yet

[marsh lantern]

No info

[noble violet]

when i enter a match a dash pops up on the right. how do i make this stop

[marsh lantern]

You can on settings if you're premium

[noble violet]

what if youre not

[marsh lantern]

Then you can't

[noble violet]

bruh

it blocks like 1/4 of my screen and i have to shut it before the match starts

[candid spear]

In the bottom left of my Buff screen, it says "Something went wrong" and a "reload" button. If I click reload, it just tries to update and then says same thing.

[marsh lantern]

Pass is over

It won't reload anything

Wait like 7 days maybe for the new one

[candid spear]

I thought so but wanted to ask to make sure I wasn't being dumb... thanks a lot

[upbeat jasper]

Any devs or mods on? I am still having this problem where BUFF is permanently stuck on this Vorizon AD and i have not been able to engage with anything in the app the entire time because there is no way to close the PopUp

[marsh lantern]

#latest-news

[upbeat jasper]

ahhh cool thank you Ali

[waxen roost]

I have a question, in my Buff Shop there were only a few items to buy, but not the items i want. ionly have 9 items or something like that. can someone help me?

[marsh lantern]

You can only see items redeemable in your region and global. Some items are out of stock even if you can’t see them

You’ll see them again once they’re back

[waxen roost]

but when i click on ,,all geo,, then (how i understand it) i should need to see every item

[marsh lantern]

Nop, you can only see items from your region and global

Those filters won’t work

[waxen roost]

oh ok

ok

thank u

but then is buff not so nice like i thought ._.

[hardy elbow]

where did riot games points go?

[manic seal]

out of stock, wait for a restock

[flint musk]

idk if anyone else has been experiencing this but the level up section has been broken like this for a few days now, refreshing and restarting have no effect

[manic seal]

yea bp is down in buff

for everyone

[flint musk]

DANG.......

https://cdn.discordapp.com/emojis/855152605508534293.webp?size=48&name=pensivebread&quality=lossless

ok quastion 2 is it also the same reason why i cant currently nab up gift cards rn. tried to get a 3 dollar amazon one and it said something along the lines of 'you need to be a higher tier to buy this'

which is. strange? because i wasn't trying to buy it at the premium price

[manic seal]

you need to be at least brozne tier to get some cards

[flint musk]

ah..... :( bot protection if im to guess

[inner crow]

Why does it say my Accounts frozen and isnt letting me SIgn in? And do I need OverWolf to use Buff?

Please someone fast

[manic seal]

#1135607188430262293

[manic seal]

yes it is needed

[manic seal]

im not fast

[inner crow]

Ty

[inner crow]

Ty

[inner crow]

How long does it take

[manic seal]

read the form

[midnight pumice]

why does my buff keep going black near when stuff restocks. is it because im clicking the buttons to much or is it because it is restocking?

[manic seal]

yes.
It does rate limits you for reloading the store many times

do reload it once or twice only

[elfin sage]

Can somone explain why i press log in as guest and it shows it loading but then it stops and dosent do anything???

[plain drum]

I want to delete buff off my pc but i don't know what to do, can someone help?

[manic seal]

try using mobile data then restart overwolf and try again

[noble acorn]

UNINSTALL BUFF

If you wish to uninstall both BUFF and Overwolf, please check the following link and find and uninstall Overwolf: https://support.microsoft.com/en-us/windows/uninstall-or-remove-apps-and-programs-in-windows-10-4b55f974-2cc6-2d2b-d092-5905080eaf98 (uninstalling Overwolf automatically removes BUFF)
If you only wish to uninstall BUFF while keeping Overwolf on your computer, you can do so by locating Overwolf in the bottom right of your taskbar and double clicking it. A side bar will open - hover over it, locate BUFF, right click it and press "Uninstall".

Summoned by kyuu.t_mico#0 (Staff)

[elfin sage]

Can somone explain why i press log in as guest and it shows it loading but then it stops and dosent do anything???

[manic seal]

try using mobile data then restart overwolf and try again

[elfin sage]

im new whats mobile data

[manic seal]

data from your phone

internet

network

from signal

hotspot

[elfin sage]

ok

[empty reef]

what version of minecraft can I use

[manic seal]

for buff?
check #964252567699857448

[empty reef]

Oh ok thank you

[silk turtle]

I’ve been having a problem with rainbow

[manic seal]

r6 is down in buff

[silk turtle]

Aaaaauuuugh, do you know when is going to go back to normal again?

[manic seal]

nope

no eta

[elfin sage]

it didint work

[void heath]

Why cant I get points from my second screen when the game is over?

[latent sand]

can someone dm me i need help with buff boxes

[prisma lichen]

Sorry I didn't respond right away. I went out for a while.
If you're asking what category the product is in, yes, it's hardware, specifically the Razer keyboard. I should've specified that. Mb. About the redemption, I'm guessing it'll be at least a day, or a few days before I'm contacted for its delivery? Just not 100% sure how it works.

[magic inlet]

What error message is it showing you lootbox?

[magic inlet]

Second screen you get points as soon as you turn off the game

[nocturne lion]

hello i just filled the form for unfroze my account like a week ago but when i try to login it still says frozen account what should i do

[magic inlet]

There's been holidays and weekends, so wait patiently. We don't handle that stuff here, sorry

[latent sand]

ive tried on mobile but on mobile i open it but when i press claim i dont get the stuff and i still have a buff box

[trim cradle]

how can i connect buff to games like roblox/valorant/fortnite

[frosty nest]

Does buffpass load for you guys

[frosty nest]

send ticket #open-a-ticket

[frozen ocean]

Yes its fine for me

[frosty nest]

It means you don't know how to delete an app simply

https://youtu.be/IZ1TGlm4MQk?t=13

[smoky pendant]

☢☣𝕸𝖚𝖘𝖙𝖆𝖗𝖉 𝕲𝖆𝖘☣☢#6666 has been warned.

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by lukskubik#0 (Staff)

[magic inlet]

Buff pass ended <t:1704110400:f>

And yes, all users have it

[indigo bear]

does anyone know when the next pass comes out?

[magic inlet]

No info, sorry

[warm tundra]

I have just a question and it's why in the marketplace, I don't have the riot card like some of my friends have in their marketplaces ?

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by lukskubik#0 (Staff)

[magic inlet]

Depends on what region your friend is 🙂

[magic inlet]

You can see items redeemable in your region and global

[warm tundra]

Ok I see this is just because I see the item out of stock normally but for riot I didn't see the out of stock. I will try to see the item available in my region but where can i find it ?

[magic inlet]

Where are you from

[warm tundra]

I'm from France but right now I'm on the island of La réunion

[marsh lantern]

If you don’t get contacted, you can always send a ticket #open-a-ticket

[magic inlet]

So you should see the region of France

[warm tundra]

Yeah but I don't understand why I don't have the same marketplace as my friend because he's from France too

[magic inlet]

Send ss to your marketplace and send ss to your friend's marketplace

[warm tundra]

If you want the screenshot of my friend's market place i can't have it right now because he is not connected but I can show you mine

[magic inlet]

Unfortunately I have no idea what stuff is only from France

[warm tundra]

I can still have some riot card from raffles but it's not like the market place because I'm not sure to have it that's why I come here beacause I don't know why i have it in raffles but not in the marketplace

[west quiver]

GG @warm tundra, you just advanced to level 1!

[marsh lantern]

Do you mean global RP?

[warm tundra]

Not global RP. I have this

[marsh lantern]

But you mean you don't see global RP on your marketplace?

[warm tundra]

I don't see global RP and the riot acces code in my marketplace

[magic inlet]

#support-en message

[warm tundra]

So if I understand, I don't see it because it's out of sstock right now ?

[magic inlet]

Yes, card is out of stock and there is an API problem so this needs to be resolved to get card back into the marketplace

[warm tundra]

Ok good luck trying to solve the problem then. I hope this will be solved soon

[true delta]

Is there anything that needs to be taken into account in Pubg?

[west quiver]

GG @true delta, you just advanced to level 3!

[marsh lantern]

Wdym?

[true delta]

In Minecraft, for example, you have to use versions and certain servers and in PubG, for example, modes or something?

[marsh lantern]

English only, please

[true delta]

sorry

[marsh lantern]

Nop, follow steps on the bot below

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by alifdz#0 (Staff)

[prisma lichen]

Sorry to bother you about this again, lol, but where would I be contacted? How long does it normally take too? I have no idea how long until I'm contacted is too long and how I get contacted.

[marsh lantern]

I guess you'll be contacted via email, but we don't have any info because hardware is US only. I remember that someone waited like 48 hours once, but no info at all, so sorry

I'd send a ticket if you don't get contacted soon tho

[magic inlet]

That's for BUFF to sort out, not us. We're just helpers on the discord

[prisma lichen]

Ok, thanks for letting me know.
I'll wait a day or 2.

[plain perch]

i got an ea code and when i try to redeme it says "Unable to redeem product code
The product code you entered is not valid. Please re-enter the code."

its not used becuase i tried an old code and it said that the code was already redeemed but when i enter the new code i got it says not "valid"

[marsh lantern]

#open-a-ticket

[plain perch]

i dont have permissinon

[marsh lantern]

Read the channel, please

#open-a-ticket

[plain perch]

ok thanks

[jolly oak]

I just got out of that ad but when i closed the app and then opened it, the ad is still there

[marsh lantern]

Give more details, pls

[ripe venture]

Hi why Warzone doesn't work on buff ?

[marsh lantern]

It does

WZ2

[fervent harness]

On the mobile app, quests aren't appearing anymore, is it just a temorary bug?

Should clarify, the survey quests don't work, i can open them, but it says on the website it doesn't exist

[marsh lantern]

Web might be down

[fervent harness]

Oh ok

Also on the mobile app, it usually gives a daily set of tasks to do to earn some more buff coins, however they aren't there anymore?

[marsh lantern]

They're still there

Maybe you've completed them all

[vernal heron]

how many lvl do i need to purchase 5€ PlayStation and how to get lvl

[west quiver]

GG @vernal heron, you just advanced to level 1!

[noble acorn]

TIERS INFO

Please check the screenshot below:

Summoned by alifdz#0 (Staff)

[marsh lantern]

You need to be bronze

And you can level up by playing event-based games

[noble acorn]

SUPPORTED GAMES2

You can find the information about all supported games and gamemodes in the BUFF app itself. Please click on the joystick icon in the top right corner and a new tab will open which will list all supported games. Hovering over a specific game will show you supported gamemodes too.

Summoned by alifdz#0 (Staff)

[vernal heron]

Tysm

oh i cant find on mobile

[marsh lantern]

What is it?

[vernal heron]

How i see in the app

[ripe venture]

It writh 0/2minutes whereas i play 1h

[jolly notch]

What happened to the $20 free steam card for all premium elite yearly members at christmas? I never received one

[west quiver]

GG @jolly notch, you just advanced to level 8!

[jolly notch]

Also how do i stop buff from recording ever game i play? It says F7 but it continues to record

[serene ginkgo]

#open-a-ticket ask em to check

[serene ginkgo]

go into your buff settings page and go to highlight recording page and turn it off there

[magic inlet]

Did you earn some buff coins ?

[magic inlet]

It depends on when you paid it Yearly Premium Elite

[jolly notch]

October

Maybe September

[magic inlet]

#support-en message

[jolly notch]

Yeah done. Thanks

Sorry last question are the best plays valorant only?

[magic inlet]

Yes only Valorant

[floral ferry]

Why i always get "NULL" if i buy a Code?

second time in a row.

i already opend a ticket waited 7 days and after 7 days i got the answer we are looking for it...

[noble acorn]

TICKET

Go to this page (https://support.buff.game/hc/en-us) and create an account with the same email you're using on buff.

Then, go to https://support.buff.game/hc/en-us/requests/xxxx (remember to change the "xxxx" for your ticket id number, that you can find on the email) and check the status of your ticket.

There, you can see if it's open or solved

Summoned by lukskubik#0 (Staff)

[marsh lantern]

On your profile

[tall aurora]

if i play a game for the daily challenge for example rocket league then i do the challenge but it doesn't realise that i play the game

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by alifdz#0 (Staff)

[jagged linden]

mine are also gone and i cant do mobile quests for a week or so now

[tall aurora]

i did this but now it gives fraud error and still doesn't work

[noble acorn]

FRAUD ERROR

If you receive a "Fraud error!" message after you finish your match it most likely means that the match was too short for you to get coins. This only happens for matches that are only a few minutes long. Try to play your match a little longer and you should be able to get coins from it!

Summoned by alifdz#0 (Staff)

[marsh lantern]

Try this: close overwolf on your task manager (ctrl + shift + esc), close the game, open only overwolf again, open the game, see if buff opens automatically (you must see a pop-up window). If it does, try playing another match

[tall aurora]

the challenge still didn't work but i did the challenge like 5 times with the other challenge working

[scenic jungle]

Hi, I've noticed now minigames inside app give only 0,01 buff point every Coin collected...Is normal?
They have removed Steam cards?

[marsh lantern]

What challenge is it? What game? What mode? Give more details pls

[marsh lantern]

I think they changed minigames, yep. About steam, check below

[tall aurora]

get 2 saves.

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by alifdz#0 (Staff)

[marsh lantern]

Afaik they must be epic saves or smth like that

[tall aurora]

i tried both

[magic inlet]

Did you earn some buff coins ?

[tall aurora]

yes but not from the challenge

[magic inlet]

Epic saves are bug in RL which for some reason doesn't track

[magic inlet]

Epic saves are unfortunately bugged, to track this challenge you have to give a normal save for 50+ points and then the challenge should track. Normal saves logo looks like this

[oak zinc]

hi

i got the steam $10

i'm from Singapore

I can't redeem

anyone know how?

There was an error redeeming the entered code.
The code may be invalid. Please carefully verify the characters as you re-enter the code and double check to see if you've mistyped your key. I, L, and 1 can look alike, as can V and Y, and 0 and O.
The code may not yet have been activated. It may take several hours after time of purchase before activation is completed by your retailer, please wait and try redeeming the code again in a little while.
If the currency of the code you are attempting to redeem is different than the region in which you are located, you may not be able to redeem this gift card to your account. If this is the case please return this code to the retailer where it was purchased.
If the problem persists, please contact Steam Support for further assistance.

[manic seal]

read the description of the item

[magic inlet]

Singapore = AP region

[oak zinc]

i can't

[west quiver]

GG @oak zinc, you just advanced to level 2!

[oak zinc]

redeem?

[smoky pendant]

justine1151 has been warned.

[oak zinc]

Ahh cannot sell

I'm dead

[magic inlet]

You can sell the card, but not here #info-and-rules

[ember wren]

where can i enter the raffle?

the 1000 vbucks one?

[gusty jewel]

they said it starts in one hour

[magic inlet]

In Raffle will begin in one hour and you must insert your ticket as quickly as possible

[ember wren]

oh so in the app?

okay

thanks

[magic inlet]

Yes PC or mobile 🙂

[ember wren]

i havent used buff for a long time so i forgot some things sry 😓

but recently i got back to it

[gaunt haven]

Where is the raffle channel?

[magic inlet]

BUFF app -> Raffle

[magic inlet]

starts in an hour

[gaunt haven]

Oh,How ı can get a ticket?

Pass doesn't start

Can ı buy with buff point?

[magic inlet]

You have to buy them in Raffle you can insert a maximum of 200 ticket if you want to compete for V-Bucks

Premium for 5 buff coins - 1 ticket
Regular for 10 buff coins - 1 ticket

[magic inlet]

yes #support-en message

[ocean sky]

r6 work?

[magic inlet]

R6 is down on BUFF

[cursive elm]

im not getting rewards from winning and that is one of my challenges

can someone help?

i made sure to not exit out game too early to secure win but it doesnt show

[marsh lantern]

What game and mode?

[cursive elm]

league of legends ranked

[marsh lantern]

Which challenge is not working?

[cursive elm]

getting wins

[marsh lantern]

Are you getting points after every match?

[cursive elm]

im not sure

i dont rememver

[marsh lantern]

Check your transactions

[cursive elm]

ok

[marsh lantern]

Also, if you leave lobby post-match too quick, you won’t earn anything

You have to stay there until you’ve made sure you earned your points

[cursive elm]

no i have not been getting the poitns

[marsh lantern]

Then are you leaving the lobby quick?

[cursive elm]

and i have not left early

no

i wait

until it does it automatically

[marsh lantern]

Do you see a pop-up window at the beginning of the match in champ select?

[cursive elm]

yes

i closed everything and brought it back up

[marsh lantern]

Wdym? You can honor your teammates, just stay on post-match a little bit

[cursive elm]

ohh post m atch

ok i wil try

im in next game will see if it works

[marble ginkgo]

hi everyone

i can't login from Buff account said frozzen account

[magic inlet]

#1135607188430262293

[marble ginkgo]

thx

[lunar pendant]

will season 6 buff pass be different

or the same as season 5

im hoping there will be more gift cards

[magic inlet]

I think it's going to be exactly the same as season 5, just different banners and profile image

[magic inlet]

BUFF pass ?

[lunar pendant]

also i was wondering so

what time does the buff pass start

[pearl wraith]

more than 200 people entered teh v-bucks raffle despite it said it was limited to 200

look in announcements

[magic inlet]

Yes, but that's the total number of raffle tickets used

[magic inlet]

you can use a maximum of 200 tickets

[magic inlet]

if you are competing for V-bucks

[tranquil lodge]

excuse me but can i nkow how do i get the ticket for the raflles

[magic inlet]

You have to buy them in Raffle you can insert a maximum of 200 ticket if you want to compete for V-Bucks

Premium for 5 buff coins - 1 ticket
Regular for 10 buff coins - 1 ticket

[tranquil lodge]

ho ok

thx you

[smoky pendant]

caveclovek was softbanned.

[arctic eagle]

Hello. Im trying to cancel a account deletion request. I thought it was connected to the wrong account. it was not

[magic inlet]

If I understand correctly that you deleted your account and you want it back ?

[errant meadow]

hi

ummm

im opening buff after a long time

and uhhhh

[magic inlet]

#1135607188430262293

[arctic eagle]

Yes I out in request today. thinking was connected to different overwolf. I was wrong. it said contact support

[magic inlet]

If you want your BUFF account back send a ticket #open-a-ticket

[errant meadow]

[arctic eagle]

will do. thanks

[solid girder]

how do i join the raffle?

[marsh lantern]

Go to the raffles section, buy as many tickets as you want, click on the raffle you want, enter the tickets

[cobalt ember]

How can i enter my Fortnite account to Buff when i already conected my Valorant Account

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by alifdz#0 (Staff)

[solid girder]

Thx!

[astral sky]

i cannot login to my buff account

[marsh lantern]

Why?

Do you see any error?

[astral sky]

yap

says frozen account

[marsh lantern]

#1135607188430262293

[astral sky]

thanks

btw is cs2 on the buff list now?

[cobalt ember]

thanks

[marsh lantern]

I don’t think it’s supported yet

[muted bison]

how do i get buff to track my damage on league?

it didnt even track my win this time

[swift prawn]

can somebody me help?

[marsh lantern]

#1135607188430262293

[marsh lantern]

Arena tracking might be failing, so send a ticket with your logs and explaining this issue with as many details as possible — Remember to upload your logs on the cloud (drive, mega, dropbox, etc.) and paste the sharing link on the ticket! #open-a-ticket

[noble acorn]

LOGS

Please read this: https://support.overwolf.com/en/support/solutions/articles/9000176827-how-to-get-your-overwolf-logs

Summoned by alifdz#0 (Staff)

[charred crane]

Hello, I did mobile challenges ( brawl stars and cr )like 3 times now and I claim the points but it’s not adding up to my earnings can someone help?

[marsh lantern]

Check your transactions

[charred crane]

It didn’t detect it

[marsh lantern]

Is it not there?

[charred crane]

Yeah not there

[marsh lantern]

Is it endless or weekly challenge?

[charred crane]

It already happened with the quests and now it’s happening with the challenges

Endless

[marsh lantern]

So you click on Claim and nothing happens?

[crisp dawn]

im trying to do siege challenges and buff doesnt even see me in the game

[magic inlet]

R6 is down on BUFF

[crisp dawn]

for how long

[river magnet]

why do i not get my challenges done? my quest is to make 30 kills in valorant and i did it but i got nothing

[marsh lantern]

What mode?

Give details pls

[marsh lantern]

No info

[river magnet]

i played valorant competitive

[crisp dawn]

ok

[charred crane]

Yeah it looks like I claimed it but nothing adds up in the transactions

[marsh lantern]

Does it reset to 0 or does it stays at 100%?

[charred crane]

Reset

[marsh lantern]

Change tabs and check if it updates

[marsh lantern]

Send ss of your transactions

[charred crane]

Okay