support-en

[cedar isle]

ah alright thx for the feedback.

[magic inlet]

I've seen you before. Did you send a ticket?

[opal karma]

i did

[west quiver]

GG @opal karma, you just advanced to level 1!

[magic inlet]

That wasn't your answer

[magic inlet]

So you'll have to wait for an answer

[opal karma]

oki

[crude mist]

i have the same problem any idea?

[coral dew]

hello guys, when restock for steam gift cards comes ?

[magic inlet]

Are you getting an error message ?

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by lukskubik#0 (Staff)

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by alifdz#0 (Staff)

[coral dew]

you really need to be so fast to claim one at least xd

steam gift cards get claimed in a flash

[crude mist]

i cant close the verizon message of 10 uff so i cant use the app

[marsh lantern]

#open-a-ticket

[crude mist]

the mesage is: already claimed for popup:

[marsh lantern]

Send a ticket explaining the issue. It's common. Sorry for the inconvenience #open-a-ticket

[magic python]

bro how do i close the "check out this great offer & get 10 free buffs" message

[marsh lantern]

It’s a common issue, send a ticket #open-a-ticket

[worn spear]

i installed scrabble go and reached level 15 as a quest and didnt recive my buff points i complied to all the requirements (allow to track activity ect... ) can this be fixed

[magic inlet]

Check your task status

[worn spear]

i dont know how to do that

[crude mist]

we have send 5 tickets of the same issue

[magic inlet]

Click here

[verbal moon]

guys can i buy minecraft code with buff points?

[magic inlet]

and here and there you'll see the status task

[verbal moon]

guys can i buy minecraft code with buff points? tell plzz

[magic inlet]

Minecraft is out of stock

[verbal moon]

when it will come

can i buy it without premium?

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by lukskubik#0 (Staff)

[magic inlet]

If you send even more tickets, it may take a long time to get a reply, and you may not even get a reply (you only need to send 1 ticket)

[scarlet pelican]

Hi! Yesteday, I send an email to recover my account because it says that it's frozen and I think its because I didn't log in for two years, I would like to know when I will recover my account?

[marsh lantern]

Did you fill the form?

#1135607188430262293

[scarlet pelican]

Yes!

[marsh lantern]

It says 7 business days on the form

We don’t handle administrative stuff here, sorry

[scarlet pelican]

Ok I got it, but what happened if I don't get an answer?

[marsh lantern]

Check regularly your account to see if it’s unfrozen. If it doesn’t in 7 business days, I’d fill the form again

Afaik you won’t get an email notifying that it’s unfrozen

[worn spear]

So I wait 2days

[scarlet pelican]

:C ok I'll wait, thanks, have a great day!

[magic inlet]

If you have completed the task, you have to wait 2 days and it should be credited to your account

[wary summit]

how can i close this ?

[magic inlet]

Send a ticket #open-a-ticket

[crude mist]

u cant now

[west quiver]

GG @crude mist, you just advanced to level 2!

[oak coyote]

same reason im here. that stupid frickin ad!

[magic inlet]

Are you getting an error message ?

[oak coyote]

yup

[magic inlet]

Send a ticket #open-a-ticket

[oak coyote]

sent

[crude mist]

we have sent like 6 of th same problem

if u have new info say it ty

[oak coyote]

nothin new just pain.

[vague igloo]

how bad is ur team that cant fix stock issue its been a week

[marsh lantern]

What stock issue?

[vague igloo]

steam card is missing

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by alifdz#0 (Staff)

[marsh lantern]

Stock depends on suppliers and not on Buff. We won’t have an eta and we can’t handle that stuff here. So sorry for the inconvenience

Once the card is back on stock, you’ll see it again

[abstract shale]

Is it bots that insta purcheses the steamcards?

[marsh lantern]

No

They check regularly for bots + there’s a confirmation purchase system to try to avoid them

There’s just a lot of demand

[granite smelt]

I m sorry for asking but, why the cards for 5$ are allwas out of stock? I cant buy nuthing from couple of months now....

[marsh lantern]

#when_is_next_restock #870329411986149536

[bronze dirge]

Hello, 10$ steam code isn't showing in the marketpalce for me, should i wait?

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by alifdz#0 (Staff)

[granite smelt]

I m checking every day, every morning every evening, every night, every hour.....

[magic inlet]

Most of the popular cards are being restocked on a daily basis - there's just a very big demand and those cards go out of stock shortly after restocking, that's why it's hard to catch them in stock

[oak coyote]

i physically cant use buff rn, i cant claim the coins i earned on valorant do to not being able to interact with the app at all, i cant check store, i cant spin the wheel. and all do to a stupid xmas ad

[marsh lantern]

We know about the issue and we told you to report it on a ticket. There's nothing else we can do here, sorry.

[oak coyote]

its more so just me rantin honestly im just mad do to sleep deprivation and just wanted to earn coins.

[west quiver]

GG @oak coyote, you just advanced to level 1!

[marsh lantern]

Go rant on #off-topic-english

Don't flood support channel, pls

[brittle kettle]

Can't we buy riot gift card from Amazon with the help of Amazon gift card

[marsh lantern]

You could before, but not now

[brittle kettle]

Damn 5$ wasted

[marsh lantern]

Amazon change its policy and now you can't buy gift cards with those amazon.com giftcards

[brittle kettle]

Yeah i tried 800 buff points and 5$ wasted

[magic inlet]

If you buy Riot cards through Amazon.com this can only be redeemed US

[marsh lantern]

You can't anymore

[brittle kettle]

Sad

[ivory prawn]

apparently most things are treated like jokes here evident by the fact that their customer support is non existent and their band aid solutions are highly inconvenient

[marsh lantern]

Go rant/complain/chat to #off-topic-english, please!

[wide oar]

buff.gg doesn´t work on rainbow 6. it says fraud error. is there any solution?

[marsh lantern]

R6 is down on buff atm

[wide oar]

oh okay

thank you

[ivory prawn]

its not tracking my valo headshots

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by alifdz#0 (Staff)

[marsh lantern]

Follow those steps

[ivory prawn]

alr

[sharp marlin]

YES

[west quiver]

GG @sharp marlin, you just advanced to level 4!

[sharp marlin]

this error

[marsh lantern]

#open-a-ticket

[sharp marlin]

Nah. This issue will gone after Christmas. But the ticket will be reply after 7days.

So, I will wait for the ads gone after Christmas

[marsh lantern]

We can't do anything else here. We already notified it and we're telling you guys to send a ticket. I'm sorry for the incovencience

[sharp marlin]

At least there have other people like me. I was thinking "is that only happened to me". But not. XD

btw, thanks for trying to help me. : P

[crude mist]

chill

if the ticket is sent we just have to wait

[upper current]

Hello I was trying to return to using buff but when i tried to log in it told me that my account is frozen

[magic inlet]

#1135607188430262293

[upper current]

thanks

[jagged linden]

Yes, but I dunno about game playtime buffs

[jagged linden]

not receiving my 100% point boost from buff box, opened it yesterday

[marsh lantern]

Wdym?

[jagged linden]

i got it from the buff box but it never showed up in my inventory

[marsh lantern]

Send ss pls

[jagged linden]

i got everything else but not the boost

[smoky pendant]

lko7904 was muted.

[marsh lantern]

Boost can be gamer boost

You can find it in your profile -> Below your pfp says "Boosts"

[marsh lantern]

And is it not that 5% right?

[jagged linden]

that is from battlepass

[marsh lantern]

Send a ticket explaining the issue then #open-a-ticket

[smoky sand]

how do i get 20$ free steam gift card?

i have yearly elite preimum

[marsh lantern]

Did you check your inventory?

[woeful merlin]

@locked i didnt get one either

[wispy meteor]

^ same thing I didnt get it either

[marsh lantern]

Did you guys check your inventories?

[woeful merlin]

yess

[wispy meteor]

yup

[marsh lantern]

Let me ask about this, pls

[wispy meteor]

take your time

[woeful merlin]

thers no market discounts either

[hybrid thunder]

(need halp) I tried buying the 5$ riot giftcard but whenever I put in the verification code, it says its invalid

or it tells me the item is unavailble

[odd jungle]

Does anyone know how to turn off recording on Buff? I had a low space on my PC and I found out that buff Had an 80 GB folder with recording of my games I didn't ask for

[hybrid thunder]

but when I refresh the market it still says its available

[marsh lantern]

Maybe everything applies in a few hours

[marsh lantern]

That means it's out of stock

[noble acorn]

HIGHLIGHT RECORDING

To disable the highlights recording, go to BUFF settings, disable it and press save

Summoned by alifdz#0 (Staff)

[hybrid thunder]

hm alr

[odd jungle]

Thanks

[hybrid thunder]

thankyou

[royal gulch]

hi i just want to ask if there will be those 10 dollar steam gift cards?

[smoky sand]

yes

[wispy meteor]

. Pretty sure this applies to the gift cards too guys

[marsh lantern]

On market you mean?

[royal gulch]

yes

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by lukskubik#0 (Staff)

[royal gulch]

thank you for the information

[marsh lantern]

We don't have more info about this, but they might be applied later!

[crimson hedge]

every time i try to claim the 10 buffs this error pops up and i cant get out of this pop up, any way you can help?

[charred crane]

i tried being able to buy the lootboxes that are shown within the buff site
trying to buy 10 lootboxes for $30 and i DO have the money in my card, but wouldnt work despite my card working for buying a gift for someone else on discord

[marsh lantern]

It's a common issue, send a ticket #open-a-ticket. So sorry

[marsh lantern]

Is the payment getting rejected?

[charred crane]

yes

i tried using different cards that also have funds as well

but still would not work

[marsh lantern]

That's weird, send a ticket with every detail as possible explaining the situation #open-a-ticket

[charred crane]

yeah i went and did that, just was hoping that it couldve possibly been a bug

[marsh lantern]

Nobody's been reporting that kind of issue lately tho, sorry

[frozen ocean]

If I buy yearly premium elite now, will I still get the 20$ steam gift card?

[fierce mason]

Hi all i would like to ask about the Xmas rewards how do i redeem it

[pseudo summit]

Hello

How many vp does 5 Dollar Riot Access Code give ?

[rough valley]

None of my weekly challengers progress, I have overwolf and buff open before I open cod and still doesnt progress, even reinstalled overwolf and buff same issue sadly any idea?

Samw here

[acoustic pasture]

srry

OHHh

I fixed it

btw

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by alifdz#0 (Staff)

[acoustic pasture]

check if the game is right

here

click on the right game

it should be light green

if it's the game you clicked

happened with me

[rough valley]

I have already been doing that sadly

[acoustic pasture]

oof

restart the pc or the buff

[marsh lantern]

What reward?

[pseudo summit]

Thank you

[fierce mason]

The anounced one 20$ on steam for Yearly Elite

[marsh lantern]

If you are yearly elite, you'll receive it

[fierce mason]

What if i was a monthly Elite and made it yearly?

[acoustic pasture]

So what's the problem ?

does it not show progress ?

[marsh lantern]

If you're yearly now, ig you should receive it too, but we don't have much info about this, sorry

[fierce mason]

Aight thanks

[acoustic pasture]

can I get free stuff from buff is that true tho ?

[west quiver]

GG @acoustic pasture, you just advanced to level 1!

[acoustic pasture]

like gift cards

ect

[pseudo summit]

Will new vp codes come to the store ?

[acoustic pasture]

you will just have to wait for new ones

[magic inlet]

No info

[compact zephyr]

Hi
when i play rainbow 6 siege buff doesn't track my challenge progress
it works with the rest of my games
it does capture that i opened the game or closed it but nothing else
any idea?

[magic inlet]

R6 is down on BUFF

[compact zephyr]

how long has it been?
i started like 3-4 month ago R6 and it never worked

[magic inlet]

If you pay for them in buff coins, Yes. I recommend reading description of card in marketplace as some codes do not work in region

[smoky pendant]

woo2540 has been warned.

[magic inlet]

About half a year ago

[quaint flume]

I keep getting fraud error in rl

[chrome jay]

how do i get rid of the pop up that says claim free 10 buff coins, cause it only says "error i've already claimed it" and i cant access anything cause of it

[frozen path]

Can anyone explain what device/ip data manipulation is?

[magic inlet]

Verizon ad ?

[chrome jay]

yes

[magic inlet]

Send a ticket #open-a-ticket

[magic inlet]

Send screenshot with error message

[magic inlet]

Send a ticket #open-a-ticket

[magic inlet]

Which game and game mode ?

[quaint flume]

casual

[magic inlet]

and game

[quaint flume]

Rocket League

[magic inlet]

How long you played the game (match)

[quaint flume]

standard 5 min game

[magic inlet]

Did you get launch game screen of game ?

[quaint flume]

like the little tab that opens up when i start a game, than yes

[frozen path]

I've opened a ticket almost 2 weeks ago. Just wondering what it is and how long it normally takes

[chrome jay]

i dont know what i should do

[magic inlet]

I already told you send a ticket #open-a-ticket

[magic inlet]

Try reinstalling Overwolf https://support.overwolf.com/en/support/solutions/articles/9000177073-how-to-re-install-overwolf-with-a-clean-slate

[magic inlet]

How many tickets you have sent

[frozen path]

I only have 1 open ticket

[magic inlet]

An answer can take 3-5 business days

[magic inlet]

Go to this page (https://support.buff.game/hc/en-us) and create an account with the same email you're using on buff.

Then, go to https://support.buff.game/hc/en-us/requests/xxxx (remember to change the "xxxx" for your ticket id number, that you can find on the email) and check the status of your ticket

[frozen path]

That's reasonable, YUeah I have that website open it's been 8 days since the asked for me Email (for BUFF) and 12 days since I opened the ticket

[magic inlet]

So your status is open ?

[frozen path]

Yuppp

[quaint flume]

im reinstalling right now but i dont know how that could be the issue I just installed it yesturday

[magic inlet]

And you sent them a BUFF email address

[frozen path]

Yeah I did

[west quiver]

GG @quaint flume, you just advanced to level 1!

[quaint flume]

would me being a steam player be the reason it thinks it's fraud

[rough valley]

Sorry None of my weekly challengers progress, I have overwolf and buff open before I open cod and still doesnt progress, even reinstalled overwolf and buff same issue sadly any idea?
Original message was deleted

[magic inlet]

If they last wrote to you 8 days ago, wait another 6 days, and if they haven't written back, send a reply with the same ticket and you can describe what's going on

[magic inlet]

Which game challenges doesn't work for you

[rough valley]

This is for mw3 and warzone

[marsh lantern]

It's been happening to other people too. Send a ticket with your logs and explaining this issue with as many details as possible — Remember to upload your logs on the cloud (drive, mega, dropbox, etc.) and paste the sharing link on the ticket! #open-a-ticket

[noble acorn]

LOGS

Please read this: https://support.overwolf.com/en/support/solutions/articles/9000176827-how-to-get-your-overwolf-logs

Summoned by alifdz#0 (Staff)

[quartz knot]

uggg this is so annoying i have allready claimed it but it wont go away mad annyoing like really needs to be fixed or make a X button to click out of it

[marsh lantern]

It's a common issue. You can send a ticket #open-a-ticket I'm so sorry for the inconvenience!

[crude mist]

true i hope they can fix it for tomorrow

[charred crane]

How do I know when the restock is?

[marsh lantern]

#when_is_next_restock #870329411986149536

[frigid lance]

how i can win that free 20 dollar steam card !

does all premium kinds get u that card !

[marsh lantern]

No, only yearly elite receive 20$ steam

It’s explained in #announcements⭐

[frigid lance]

ah okay thank u bro 🙂

[karmic vortex]

Monthly or yearly?

[nimble steeple]

Yearly

[karmic vortex]

thanks

[abstract rock]

hello,
basically week 3 ended of the monster tourney but i can't redeem my 500 buff points because there's to many highlight sharing, if you can see in the bottom right you can see the green of the button but i cannot click it and i can't scroll down, what should i do?

[quasi breach]

So I take it if you already have yearly elite you don't get the card?

[cyan nova]

anyone else have this issue its got my buff control panel locked up it popped up this morning an wont let me close it.

[magic inlet]

Send a ticket #open-a-ticket

[tender lake]

ok how can i get riot card and i dont see any thing wtf

[cyan nova]

I hate pop ups like this

[magic inlet]

You have restored marketplace many times

[tender lake]

bro its evryday i wiat and i got this ):

[west quiver]

GG @tender lake, you just advanced to level 2!

[marsh lantern]

Afaik you’ll get the card in aprox 48-72 hrs

[vivid relic]

7 days in a row tryitng to get riot card

and it wasnt even close as always ;/

[abstract rock]

hello,
basically week 3 ended of the monster tourney but i can't redeem my 500 buff points because there's to many highlight sharing, if you can see in the bottom right you can see the green of the button but i cannot click it and i can't scroll down, what should i do?

[viscid bone]

how do i close this?

[crude mist]

u cant

i couldnt use the app today bcs of that

[viscid bone]

bruh that sucks

[nimble steeple]

Open a ticket #open-a-ticket Explain your situation indicating that you cannot close that ad, sorry for the inconvenience

[serene ginkgo]

#open-a-ticket send logs lmao

[last coyote]

I paid for premium and it still has not credited its been about 10 minutes i have even logged out and logged back in

can anyone help me with the problem of my premium not crediting?

[high loom]

Hello, I am new to buff and I am trying to do one of the challenges but it is not progressing even though I am doing what I need to (but its progressing for my friend) and I am just wondering why this isn't working? I have the overlay open too

[manic seal]

restart overwolf

[manic seal]

which game

[high loom]

Rocket League

[manic seal]

do you see the pop up at the start and end of the match?

[last coyote]

restarted overwolf and it did not work

it still says i have a regular account

[high loom]

Yes but it pops up fraud error on the overlay that pops up

[reef mica]

just wondering why my account seems frozen and how to fix it?

[manic seal]

wait up to 24hrs otherwise send a ticket #open-a-ticket

[manic seal]

https://media.discordapp.net/attachments/885181189852397668/905578949860544532/overlay-hidden-overwolf-icon.gif

send ss of thath

[manic seal]

#1135607188430262293

[reef mica]

ty

[high loom]

everything is enabled

[manic seal]

send image where rocket league is visible

[manic seal]

do you have any app that overlays your game?

[high loom]

No

[west quiver]

GG @high loom, you just advanced to level 1!

[high loom]

I think toggling RL on and off worked 😅 thank you for showing me that in the settings ❤️

[vital fjord]

hey my verizon xbox thing wont get of my screen and there is no X what do i do

[manic seal]

send a ticket #open-a-ticket

[dreamy shadow]

Hi, I have an issue, whenever I play a game that isn’t supported , I get xp and I get the 2nd screen bonus. But afterwards, I would play a supported game, and then it would show buff didn’t track any game.

[manic seal]

which game

[dreamy shadow]

For the unsupported game I would play like Roblox , and the supported ones like valorant , Fortnite, clash of clans and etc

I’ve tried uninstalling reinstalling, it would work everyday when buff resets

But if I play Roblox first, and get the second screen bonus, then the games wouldn’t track, but if I play supported games, the day goes on as usual and I can keep getting buff points

[regal stone]

i have a stupid ad that wont go away, i click to claim it to get it out of the way and it says i already claimed it so theres an error, and proceeds to not go away. i cannot use the entire app because of these forced ads

[serene ginkgo]

#open-a-ticket

We can't resolve technical issues here

[clear gorge]

Imagine if even buff support gives up on fixing the devs' mistakes, crazy

[serene ginkgo]

We literally cannot do technical support here we aren't developers and we have no power to change anything in the app

We are a community support server

This isn't an official support channel, the only official support channel where you can get guarunteed feedback/response from buff staff and devs is the zendeck through #open-a-ticket

[full lodge]

Can we somehow get rid of the pop up "check this great offer and get 10 free buffs" since i already claimed it but i can't get out of it saying that it was already redeemed so i can't do challeges or buy gift cards. Can i do anything about it?

[serene ginkgo]

It seems to be bugged, as you can see from my earlier response to his message we cannot resolve technical issues like these

[serene ginkgo]

@royal birch premium takes up to 24 hours to register on your account

[royal birch]

ok, thanks

[serene ginkgo]

So wait 24 hours after payment then #open-a-ticket

[last coyote]

the pop up thingy if you hit the esc key it sometimes will close it

[untold flare]

y is it stuck on this?

[magic inlet]

Reinstalling Overwolf https://support.overwolf.com/en/support/solutions/articles/9000177073-how-to-re-install-overwolf-with-a-clean-slate

[flint sparrow]

how do i get the free 20 bucks for going premium.. the promotion

when u go to the page idont see where u get a free 20 buck credit

[magic inlet]

Do you have a purchased premium ?? If so which

[flint sparrow]

Im asking

Which one do i need and is it montly or the yearly one

[magic inlet]

Yearly #announcements⭐ message

[flint sparrow]

Ahh i see ty ty

If i subscribe premium elite 1 month will i automatically get a premium buff box? Or do i need to wait 30 days to get a free 1?

Like when will i grt the buff box if i only buy 1 month?

[quaint flume]

brooooo i got the fraud error on rocket league again

[marsh lantern]

You should get the box in an hour or so

[marsh lantern]

Did anyone leave or forfeit on your match?

[quaint flume]

yes

is that why man that sucks'

ig im just too good lol'

anyways me playing on steam should be effectinf it at all right

[marsh lantern]

Wdym?

It should be all right no matter the platform afaik

[quaint flume]

pkay thats cool

[quaint flume]

i bought the game way back then when it was a steam game

[magic inlet]

I have the game bought on steam too give me 5 minutes and I'll see if it's happening to me too Fraud error

[quaint flume]

nah it was just cause they ff its all good

[crude mist]

anyone know if i unstall buff the verizon add desapear?

[marsh lantern]

We have no info, only what's said on #latest-news, so sorry!

[charred crane]

hi is it possible to buy things in marketplace without needing email message? like just click the buy option and you have it

[broken bear]

when does gta 5 get in stock?

[marsh lantern]

Nop

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by alifdz#0 (Staff)

[broken bear]

k

ty

[tranquil hatch]

is buff market down? I cant seem to access market,game challenges or inventory

[marsh lantern]

Do you see any error? Works fine to me

[alpine pecan]

why doesnt the app track my rainbow six seige games but does for Rocket League

[magic inlet]

R6 is down on BUFF

[alpine pecan]

oh ok thank you i was just confused

[nimble steeple]

#info-and-rules rule 6

And this is a question channel about Buff

It is prohibited on this server

Try in another

[tranquil hatch]

its not loading

ill restart pc real quick

yeah

its frozen

[magic inlet]

is this happening to you somewhere else or just at marketplace

[tranquil hatch]

challenges n inventory as well

[magic inlet]

hmm it works normally for me

[crude mist]

at least u can use the app

2 days waiting for the verizon app

[magic inlet]

Try reinstalling Overwolf + BUFF https://support.overwolf.com/en/support/solutions/articles/9000177073-how-to-re-install-overwolf-with-a-clean-slate

[grave shale]

if i bought wrong reward can I return it and buy correct one?

[marsh lantern]

What reward you mean?

[grave shale]

it is logitech giftcard (only in poland)

[marsh lantern]

There are no refunds for that stuff, sorry

[grave shale]

alright, thanks

[tranquil hatch]

Problem fixed

[noble smelt]

hello everyone i joined today .... wow community yay "D

[magic inlet]

please use this room for chatting #off-topic-english

[warped drum]

hello , I have subscribed but i didn't get my 20 $ steam .

[marsh lantern]

It might take 48-72 hours. Did you subscribe to yearly elite?

[warped drum]

just 1 day

[marsh lantern]

Then you won't get them

[slender trout]

i cant get past the verizon ad because i already claimed it and i cant click off of it on buff

[marsh lantern]

You have to subscribe to yearly elite to get 20$ steam

[slender trout]

i restarted already multiple times

[marsh lantern]

#latest-news

[warped drum]

ok .

np

[pseudo summit]

Hello, how can I catch up on stocks quickly ?

[west quiver]

GG @pseudo summit, you just advanced to level 3!

[pseudo summit]

Could something like this happen if you buy it from my account with my points instead of me ?

[bronze slate]

how do u turn off recording

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by lukskubik#0 (Staff)

[noble acorn]

HIGHLIGHT RECORDING

To disable the highlights recording, go to BUFF settings, disable it and press save

Summoned by lukskubik#0 (Staff)

[magic inlet]

We won't do it for you, you have to do it yourself and secondly you would get banned from account if you gave it to someone

[pseudo summit]

Don't worry, I won't share my account with anyone.

[placid hinge]

how do i remove this from my screen theres no X and when i click claim 10 buffs it just says error

[pseudo summit]

I just thought maybe you'd pick it up quickly for me.

[magic inlet]

#latest-news

[sharp blaze]

Hello, someone knows why my ''Buff boxes'' section is broken ? Everytime I try open a box it says: ''Error'' Something went wrong. Should I contact Buff support about it ? I have tried multiple restart of Overwolf, but this issue is kinda long-term problem for me. I could not open my last 2 boxes for a long time. But now, it is completely broken XD.

[coarse quiver]

When will Steam $10 be available for purchase?

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by lukskubik#0 (Staff)

[magic inlet]

Try reinstalling Overwolf + BUFF https://support.overwolf.com/en/support/solutions/articles/9000177073-how-to-re-install-overwolf-with-a-clean-slate

[smoky pendant]

alucardsell has been warned.

[solar dew]

how long will this be happening before its fixed?

[magic inlet]

#latest-news

[trail mountain]

how do i get my account unbanned

[magic inlet]

send screenshot with error message

[vale cypress]

thus wont go away i have clicked outside of the ad and it wont disappear

[magic inlet]

#1135607188430262293

[magic inlet]

#latest-news

[marsh lantern]

Did you get this on your email?

@crude mist

If you did, follow steps said on #latest-news to check if they’ve answered you

[magic inlet]

@crude mist Please don't send it twice we deleted it because it's your data

[crude mist]

i know but i need help

[marsh lantern]

Answer above pls

Did you get it in your email?

Because if you did, check #latest-news and follow those steps to check if they’ve already answered you

[crude mist]

https://support.buff.game/hc/en-us/requests/xxxx y recived that on this link with my code

but idk what i have to do now

[west quiver]

GG @crude mist, you just advanced to level 3!

[marsh lantern]

Only that? No actual text at all?

[magic inlet]

go to your email and find the number ticket

[marsh lantern]

If you can, send SS of the ticket deleting/erasing personal data pls

[crude mist]

yes i have it

[magic inlet]

Find this text and there is your ticket number then instead of XXXX put your ticket number there

[marsh lantern]

No i mean

Screenshot

Of the whole ticket

[crude mist]

i did it

and the mesage was that

[marsh lantern]

Just try sending a screenshot, please…

Just to check the whole ticket

That’s not an answer

That’s just your information

You didn’t receive any answer at all

You will see the staff’s name and picture when you do, and you’ll see that “Last activity” has changed

I’ll delete the pic bc it has your email and stuff

Also, you’ll receive an email with the answer too

[crude mist]

okey

thanks for the info

[green kayak]

Hi! Im having trouble on finding the capture settings
How do I set the capture quality higher? And how can I disable it?

[noble acorn]

HIGHLIGHT RECORDING

To disable the highlights recording, go to BUFF settings, disable it and press save

Summoned by alifdz#0 (Staff)

[marsh lantern]

You can also find settings on Overwolf settings -> Capture

[green kayak]

ooooh

thank you :D

[scarlet totem]

Trying to change my Buff email but support has yet to respond?

[marsh lantern]

Did you send a ticket?

[scarlet totem]

Yes

They responded the first time

[marsh lantern]

You must wait for the answer then

[scarlet totem]

Told me to log in using my new email and play a game

[marsh lantern]

We don't handle administrative stuff here

[scarlet totem]

I did just that and uploaded the screenshots they requested and then they ghosted me

[marsh lantern]

When was this?

[scarlet totem]

I will check

Ticket was submitted on the 11th, they responded on the 13th

[marsh lantern]

And when did you last respond?

[scarlet totem]

The 13th

[marsh lantern]

Go to this page (https://support.buff.game/hc/en-us) and create an account with the same email you're using on buff.

Then, go to https://support.buff.game/hc/en-us/requests/xxxx (remember to change the "xxxx" for your ticket id number, that you can find on the email) and check the status of your ticket.

There, you can see if it's open or solved

[scarlet totem]

Which email though

• Open a new BUFF account with the email you want to switch to and earn some coins on that account by playing a game.
• Send us screenshots from BUFF settings for both accounts and do not crop the screenshots.

Direct words from Buff support 👆

[glass igloo]

is the buff match making down for r6?

[marsh lantern]

The new one I guess

[marsh lantern]

Yes, R6 is down on buff

[glass igloo]

OK

will it come back?

[marsh lantern]

Maybe, but we have no info, sorry!

[glass igloo]

No problem sounds good

[west quiver]

GG @glass igloo, you just advanced to level 1!

[bitter fox]

Why cant u uninstall buff bro

[noble acorn]

UNINSTALL BUFF

If you wish to uninstall both BUFF and Overwolf, please check the following link and find and uninstall Overwolf: https://support.microsoft.com/en-us/windows/uninstall-or-remove-apps-and-programs-in-windows-10-4b55f974-2cc6-2d2b-d092-5905080eaf98 (uninstalling Overwolf automatically removes BUFF)
If you only wish to uninstall BUFF while keeping Overwolf on your computer, you can do so by locating Overwolf in the bottom right of your taskbar and double clicking it. A side bar will open - hover over it, locate BUFF, right click it and press "Uninstall".

Summoned by alifdz#0 (Staff)

[bitter fox]

nahw cuz i dropped it in my recycle bin and its still here bro like why

[west quiver]

GG @bitter fox, you just advanced to level 1!

[marsh lantern]

Follow steps above

[thorn ruin]

is there gonna be $20 in the marketplace to buy?

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by alifdz#0 (Staff)

[thorn ruin]

👍

[lunar pendant]

when wil the buff christmas boxes go away

[marsh lantern]

No info, sorry

[ruby crane]

Restock info

[west quiver]

GG @ruby crane, you just advanced to level 1!

[ruby crane]

When is valorant gift cards restocking?

marketplace

[grim pulsar]

When i launch the app on pc, it shows me the check this offer and get 10 free buffs deal, i already did it but i need to click it to get rid of it, now when i do it doesnt go away and it says offer already done

[wild hornet]

Hello support, over the past 2 days I've been trying to complete "Score 7 saves in one match" for the rocket league weekly BUFF challenges. I have achieved the challenge plenty of times within the gamemodes BUFF supports. In return, every match i "complete" the task BUFF doesnt count it. I have video proof to prove if needed.

[hexed apex]

do we get buff points thingy for playing games that dont have challenges?

like genshin or sum

[shadow summit]

In what country was the buff created?

[marsh lantern]

#when_is_next_restock #870329411986149536

[marsh lantern]

#latest-news

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by alifdz#0 (Staff)

[marsh lantern]

Follow those steps

[marsh lantern]

No, only XP. You earn points with event based games. Check bot below

[noble acorn]

SUPPORTED GAMES2

You can find the information about all supported games and gamemodes in the BUFF app itself. Please click on the joystick icon in the top right corner and a new tab will open which will list all supported games. Hovering over a specific game will show you supported gamemodes too.

Summoned by alifdz#0 (Staff)

[marsh lantern]

Israel

[hexed apex]

oh uh 💀

[hexed apex]

okay ig

tyty

[smoky sand]

what

whats wrong with that

[marsh lantern]

Let’s not argue politics. Leave this channel to buff-related questions.

[smoky sand]

ok i have a question still

why i didnt get my 20$ steam card 0.0

[ruby crane]

ohhhhh

thats why it showed me ads to buy a debit card with buff

[marsh lantern]

Are you yearly elite?

[marsh lantern]

Afaik, it’ll take 48-72 hrs to receive them

You might get an email with the info

[ruby crane]

yo so are u telling me its every 30 mins to an hour they restock?

i thought every 24hrs

cuz it says last bought 18 hours ago

[marsh lantern]

Pls, don’t use another person response to ping staff #info-and-rules

All the info about restocks is in those 2 channels I mentioned you about!

I’m sorry we don’t have more info

About #870329411986149536, checking every 30min is just an idea, it does not say it’ll restock every 30m

[wild hornet]

Didnt work. Buff is still tracking it wrong.

[magic inlet]

I'll talk to you later about your issue RL

[astral quail]

my buff's update button is stuckl on loadfing its benn 2 hours

[marsh lantern]

Restart overwolf on your task manager and open buff again

[astral quail]

ok

[magic inlet]

Hey, so what exactly is your issue ?

[wild hornet]

Buff isnt tracking everything in the match summary

[astral quail]

now i cant launch it

[marsh lantern]

Do you see any error?

[magic inlet]

According to your video, it's all going well

[astral quail]

no i click launch and nothing happens

cuz i unisatalled and reistalled\

[marsh lantern]

Go to your task manager -> Overwolf -> Open its subprocesses and check if Buff appears

[wild hornet]

Check the in game scoreboard saves compared to the Buff match summary

[astral quail]

its open but i dont see anything\

even in taskbar

[marsh lantern]

Do alt + tab and check if it appears there

[magic inlet]

Yeah, I see. I know about bug and do you have any challenge on saves ?

[wild hornet]

yes, i do. I have completed it plenty of times.

It just doesnt track it completely or it gives the incorrect # of saves.

[magic inlet]

Yeah I know how to do it just if you give normal saves not epic saves because for some reason it doesn't track so I recommend giving normal saves for 50+ points logo looks like this

[wild hornet]

Alright thanks for the help. Epic saves are saves, thats ridiculous lol

[astral quail]

it sasys indstallizing for so long\

[marsh lantern]

Send ss

[astral quail]

how

[astral quail]

how to ss

[marsh lantern]

https://techcommunity.microsoft.com/t5/windows-11/how-to-take-screenshot-on-windows-10/td-p/3760249

[west quiver]

GG @astral quail, you just advanced to level 1!

[astral quail]

on the side

[marsh lantern]

https://support.overwolf.com/en/support/solutions/articles/9000177073-how-to-re-install-overwolf-with-a-clean-slate

Follow those steps

[astral granite]

same problem continues even after i opened a ticket !!

[marsh lantern]

?

[astral granite]

i played many RL matches for 5 days this week and not tracking the weekly challenge BUT tracking the daily challenge and match results points ..... i restarted buff and i opened game then the buff opened auto. i deleted and reinstall overwolf .. i played in casual and competitve in 1v1 and 3v3 and same problem !! why is that ???

and i opened a ticket and they answer me for another topic!!!

[marsh lantern]

Did you reinstall with clean slate?

[astral granite]

yeah

[marsh lantern]

And what did they tell you on the ticket?

[astral granite]

idk what to say really

[marsh lantern]

Um, answer again and tell them that that's not the issue

Try to explain it with as many details as possible, so they can understand

[astral granite]

thats answer for another topic !

[marsh lantern]

I see that, then reply to the email explaining that they're wrong

[astral granite]

i did reply to them btw

[marsh lantern]

Everybody makes mistakes! Just tell them and it's cool

[marsh lantern]

Then wait for an answer

[tardy crystal]

hello i m playing tft and it gave me 2 errors in a row even if i won 2 matches

[marsh lantern]

What error?

[astral granite]

i am telling you for this problem from the start of the week .. that means i will not get the weekly challenge points this week ):

idk why that happens really

[tardy crystal]

it just doesn t track the wins , it says fraud error

[marsh lantern]

And I'm really sorry, but there's nothing else we can do here, it might be a tracking issue

[marsh lantern]

Are you earning points anyways?

[tardy crystal]

nope , nothing

[marsh lantern]

Btw what TFT mode are you playing?

[tardy crystal]

normals

[marsh lantern]

Check transactions if you can pls

#964252567699857448

[tardy crystal]

where is that if i might ask

[marsh lantern]

Hm, I play normals and it tracks fine. Check your transactions if you can and lmk

To check your transactions, follow these steps: place your mouse on your profile picture, click on "go to profile", and "transactions"

[tardy crystal]

do i dm u a ss of it?

[marsh lantern]

No need, you can send it here!

[marsh lantern]

Oop, follow steps below

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by alifdz#0 (Staff)

[tardy crystal]

the fact is as u can see it worked before

[marsh lantern]

Yep, I'd try those 4 steps on the bot and check again

Sometimes doing them works

[tardy crystal]

aight

[high cobalt]

hello.
1 question.
ill have a friend at my home for 5 days.
i have 1 desktop and 1 laptop (both with buff). what happens if we play on both pc with same buff account? ill probably forget to turn off in 1

[marsh lantern]

Afaik one of them won't track

You can only use one at a time

[high cobalt]

oh so no rick on ban right?

[marsh lantern]

No info about that, I can't guarantee you that, sorry

[high cobalt]

risk*

i see thanks

[tardy crystal]

imma play a match and see if it works , brb

[west quiver]

GG @tardy crystal, you just advanced to level 1!

[fluid raft]

Having problems with Buff last couple of days

I cant lcose the Check this offer out

did a clean install and everything.

Claim 10 buffs leads to a link that says I've already claimed it.

[marsh lantern]

#latest-news

[half osprey]

how do i remove the auto-video when i play videogames

[west quiver]

GG @half osprey, you just advanced to level 1!

[noble acorn]

HIGHLIGHT RECORDING

To disable the highlights recording, go to BUFF settings, disable it and press save

Summoned by alifdz#0 (Staff)

[magic inlet]

I deleted message because of your data

[half osprey]

is that buff?

[marsh lantern]

Yes

[half osprey]

my application does not sound like it

[marsh lantern]

Just an old picture

[half osprey]

thanks

for the info

[drifting lake]

didnt got the 20$ and im premium

[magic inlet]

What premium do you have

[drifting lake]

lite

i write you dm

[magic inlet]

I meant Activated from Buff Pass or paid

[drifting lake]

from the store

i bought the plans for buff money

[magic inlet]

Which Monthly or Yearly

[shadow quartz]

Anyone know if lol's arene mode will work in buff?

soon

[drifting lake]

14 days

from the store

let me guess its only on yearly plan above the lite plans

[magic inlet]

If you have not paid the Yearly premium Elite you will not receive card

[noble acorn]

BUFF SETUP

1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.

Summoned by lukskubik#0 (Staff)

[shadow quartz]

this is not my question..

[magic inlet]

It should

[shadow quartz]

When i do a normal game this is word

work

but in arena no

[supple eagle]

How do i get this off ?

[magic inlet]

#latest-news

[misty forge]

what time do gift cards come out on Valorant?

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by alifdz#0 (Staff)

[charred plinth]

gta 5

[twilit tundra]

alright buff just took my money and i have no premium

???????

[nimble steeple]

When did you buy Premium?

Try restarting Overwolf/Buff

[tender lake]

iswear i do it so fast why i cant get this fkin code ):

[lucid lantern]

it ends in 3 seconds

they have just 1 gift card LOL

[bronze bay]

only one ?

bro i swear its just a waste of time

[manic seal]

its not only 1 code

[tender lake]

yea i see i wait for 1 month and evryday and i got 0

[tender lake]

ok why thes end so fast

[manic seal]

high demand

[tender lake]

Bro 7m use buff at least we need like 100k riot cods

You think 1k its good

I dont think its 1k bzw

This like 100 card

[cobalt raven]

I cannot get this popup out of my way to access the app. I have already claimed it so clicking the claim button does not work.

[nimble steeple]

#latest-news

[tawny mural]

The 10 ruffles ticket gift claim button is broken

[west quiver]

GG @tawny mural, you just advanced to level 2!

[glossy jay]

did you do this part?

[static thicket]

[tawny mural]

Oh it has to be active on PC?

Dam my bad

Thanks!

[wary coral]

please take off the verison ad. its loading with no x and wont let me collect so its blocking me from everything else

[glossy jay]

#latest-news

try esc?

[upper valley]

SAME!

[worldly dagger]

i wanna unsubscribe but the app doesnt read it after i do the process

im still premium for no reason

[noble acorn]

CANCEL PREMIUM

Your subscription can be canceled in the BUFF app.
On the top of the BUFF app window, there is a button that says “Premium Page”. Click on that, and you will see an option to cancel your subscription by clicking on "Unsubscribe", check the image below to see how the butons look like.
Your subscription will still stay active for 30 days after your last charge even after you’ve canceled it. You just won't be charged again unless you subscribe to premium again in the future.

Summoned by lukskubik#0 (Staff)

[magic inlet]

#latest-news

[blissful moss]

Are they not telling anyone else about the Clash of Clans missions or are they just not telling me?

[lapis creek]

Guys this is so wrong. I was new to the game and I completed that challenge. What can I do next?

I had never even heard of Board Kings before

[glossy jay]

#open-a-ticket

[marsh lantern]

Did you send a ticket?

[noble acorn]

CANCEL PREMIUM

Your subscription can be canceled in the BUFF app.
On the top of the BUFF app window, there is a button that says “Premium Page”. Click on that, and you will see an option to cancel your subscription by clicking on "Unsubscribe", check the image below to see how the butons look like.
Your subscription will still stay active for 30 days after your last charge even after you’ve canceled it. You just won't be charged again unless you subscribe to premium again in the future.

Summoned by alifdz#0 (Staff)

[marsh lantern]

You’ll be premium until it runs out

[worldly dagger]

ok makes sense

[vale cypress]

tyhe ad wont close

[tranquil hatch]

claiming this im getting 200 buff points but that is also resulting in an error. For yearly premium wasnt it 500 buffs?

[marsh lantern]

That tracking isn’t working

[vale cypress]

i did everything it said and it wont go aw3ay i wanna grab my tickets and steam card

[marsh lantern]

#latest-news

[vale cypress]

i know about that and submited a ticket

[marsh lantern]

What premium plan do you have?

[tranquil hatch]

yearly

[marsh lantern]

But which one

[vale cypress]

its beenm a few days i just wanna grab my items

[tranquil hatch]

normal premium

the blue one

[marsh lantern]

I’m so sorry about that, but there’s nothing else we can do here, as it says on the message. Again, sorry

[thorn pewter]

anybody else having an issue where there's no way to close this verizon ad

I've tried restarting the app and my pc but nothing's working \

[marsh lantern]

#latest-news

[marsh lantern]

Oh you do get them

[tranquil hatch]

it says there that theres 500 extra buffs for the normal one though?

[west quiver]

GG @tranquil hatch, you just advanced to level 3!

[tranquil hatch]

yeah

[marsh lantern]

Let me read it again

[marsh lantern]

And how much did you get?

[tranquil hatch]

nothing XD

error

[marsh lantern]

What error?

[tranquil hatch]

wait a sec

ill send ss

[tranquil hatch]

email says its raffle tickets but in the app it says 200 points

but it came as error

[marsh lantern]

And they don’t appear on your transactions, no?

[tranquil hatch]

ill check it

nope

[marsh lantern]

Send a ticket pls #open-a-ticket

[tranquil hatch]

[marsh lantern]

So sorry about that

[tranquil hatch]

no probs

[vale cypress]

93368

ok i submited a ticket the numbers 93368 i just wanna grab my gifts

[tranquil hatch]

ticket done

[marsh lantern]

We don’t work for Buff, so we can’t do anything with your ticket number, sorry…

You’ll have to wait until they answer you

[dusky egret]

Why I can't unsubscribe of my Premium status?

[west quiver]

GG @dusky egret, you just advanced to level 2!

[noble acorn]

CANCEL PREMIUM

Your subscription can be canceled in the BUFF app.
On the top of the BUFF app window, there is a button that says “Premium Page”. Click on that, and you will see an option to cancel your subscription by clicking on "Unsubscribe", check the image below to see how the butons look like.
Your subscription will still stay active for 30 days after your last charge even after you’ve canceled it. You just won't be charged again unless you subscribe to premium again in the future.

Summoned by lukskubik#0 (Staff)

[dusky egret]

I did, but the button stays the same

And I dont get any email that confirms I unsubscribed

[tranquil hatch]

its the same for me but i bet its unsubbed

[dusky egret]

I really hope so

[marsh lantern]

As it says on the bot, you'll be premium until it runs out

[dusky egret]

Yeah I know that, I just am curious why the button stays there and i dont get any email for that

[marsh lantern]

I don't think you get an email for that

[dusky egret]

Would be nice to continue being premium if only I could spend my tens of thousands BUFFs for something lol

[tranquil hatch]

works for me though.It used to work flexibly before a year or two. But if you redeem at that correct time youll be able to get it.

even if you're a second late itll be claimed by someone else

else it works

[dusky egret]

yeah, i tried to, but its always out of stock or once when it was, there was a bug and even though i entered the email code, i never received anything

[magic inlet]

Most of the popular cards are being restocked on a daily basis - there's just a very big demand and those cards go out of stock shortly after restocking, that's why it's hard to catch them in stock

[ruby crane]

they should make something that everyone has a gift card and they have to work for it

atleast one

ik ik

it would cost alot

but they do get alot of money make it more buff points even

[marsh lantern]

This is not the suggestion's channel

Go to #bot-commands and use .suggest

Don't flood here

Or you can go chat to #off-topic-english

[prime kraken]

Hey mods. Do you work for Buff or are you volunteers?

[marsh lantern]

Top members and mods are volunteers afaik

[prime kraken]

ok so you are a top member?

[marsh lantern]

Yes

[prime kraken]

ok cool. thanks for what youre doing

[vocal hawk]

Does anyone know how to fix this issue? "X" wont pop up so i can close it.

[magic inlet]

#latest-news

[vocal hawk]

Thank you

[glass rock]

hi

i've started the quest rach level 42 in bear kings

but i just realised i haven't give access to other apps

will i still get the reward

?

on mobile btw

[magic inlet]

Check status task

[glass rock]

where is that

[west quiver]

GG @glass rock, you just advanced to level 1!

[magic inlet]

Click here

[magic inlet]

and here and there you'll see the status task

[glass rock]

oh ok

it says status clicked

does that mean it's hasn't registered

[magic inlet]

and there's Get Help

[glass rock]

please allow 10 days for credit

that's what it says

This is what it says

[pulsar briar]

Is there any way to stop the popups in League of Legends for the Fidelity sponsorship thing? I have already finished the challenges for it but am still getting popup ads for it during match as if I were still progressing throught the challenges.

[glass rock]

Im not sure but i think you have to get premium

not sure tho

[magic inlet]

If you haven't completed the task yet, you don't have a reward

[magic inlet]

Restart Overwolf

[glass rock]

i haven't

but i want to know if it's working

cause it says status clicked

shouldn't is say quest started or smth

[serene ginkgo]

it means u've clicked on it

[glass rock]

i've also downloaded and played the game

how do i know that it's registered

i don't want to go complete it and not get the points

[serene ginkgo]

i'm assuming you downloaded through the offer

[glass rock]

yes

[serene ginkgo]

it's already started so just complete the thing and you can reach out to their support if you don't get rewarded but as long as you complete the task within the time limit you will get rewarded

you've initiated the task by clicking on it

[glass rock]

ok

[west quiver]

GG @glass rock, you just advanced to level 2!

[magic inlet]

Once you have completed the task, check the Get Help status because it may say that your reward has been rejected and they'll write down the reason why

[glass rock]

ok

ty

[shadow quartz]

why no quiz on mobile application earns points

[sinful sierra]

Is there any reason why my buff doesn't detect clash of clans challenges?

[glass rock]

it works for me

[magic inlet]

In quest are quiz

[magic inlet]

Do you have premium ?

[shadow quartz]

it's always the same thing, I do the quiz at the end and it says that my results aren't good enough, so I have to spin a wheel, then there's another quiz and I get no reward.

[sinful sierra]

Ohhh is it a premium thing coz i just looked and got a endless challenge but nothing else

[west quiver]

GG @sinful sierra, you just advanced to level 1!

[quick grove]

Any tips for catching the rewards i want? Everytime I open buff everything is already claimed.

[sinful sierra]

Wait till it comes out

[magic inlet]

Yes weekly challenge on mobile are only for premium

[sinful sierra]

For me cards come out 12:30

[magic inlet]

wdym

[sinful sierra]

Okay okay that makes sense ty

[quick grove]

I am eu so it is hard to get.

[sinful sierra]

Popular cards are always hard to get

Even when u wait till they come out

[edgy cloud]

will i instantly get 20$ steam giftcard if i go premium

[west quiver]

GG @edgy cloud, you just advanced to level 1!

[magic inlet]

What premium do you have

[edgy cloud]

i dont have yet

[magic inlet]

Well if you pay yearly premium elite you should have the card in your email within 48/72 hours

[magic inlet]

#announcements⭐ message

[sinful sierra]

If i had a clip but its on outplayed can i put it in my buff highlight library or nah?

[shadow quartz]

What is this

[west quiver]

GG @shadow quartz, you just advanced to level 1!

[magic inlet]

No

[noble acorn]

HIGHLIGHT RECORDING

To disable the highlights recording, go to BUFF settings, disable it and press save

Summoned by lukskubik#0 (Staff)

[lapis creek]

Nothing ever happened on my previous ticket as well

[west quiver]

GG @lapis creek, you just advanced to level 2!

[magic inlet]

It must be in buff not outplayed

[charred crane]

how do i do the clash royale quests when my account isnt connected

[magic inlet]

when did you send a ticket

[drifting lake]

"your feedback is imporetent claim 5 buff points today" doesnt work

i just want to write some things for your team no need to buff points im deleting it

[magic inlet]

What quest are you talking about?

[magic inlet]

Only english

[charred crane]

the challenges in the app

[magic inlet]

??

[magic inlet]

Endless or Weekly ?

[drifting lake]

how can i leave feedback

[charred crane]

weekly

[drifting lake]

and you have pop up errors

[magic inlet]

Weekly challenge on mobile are only for premium

[charred crane]

oh okay

[magic inlet]

I still don't know what you're talking about

[charred crane]

and where are endless challenges for examplefor fortnite

[drifting lake]

omg

[charred crane]

do i need to connect an account?

[drifting lake]

how can i leave feedback

[late obsidian]

how can i know how many days left for my premium to end ?

[drifting lake]

how can i leave feedback - how can someone that wants to give your team some feedback about the non stop errors
pop ups ads without a little bit of sence - location of the ads , days left in plans , raffles error

how can i leave feedback ?

[charred crane]

where are endless challenges?

[magic inlet]

Fortnite is a challenge on PC only

[charred crane]

i know

imon pc

[magic inlet]

You must have an embedded link and a verified account (where mobile app)

[late obsidian]

is there a way to know how many days left for my sub ?

[drifting lake]

@magic inlet let me know when you have such an easy answer to : how can i leave feedback

[smoky pendant]

daniel14435 has been warned.

[magic inlet]

if you have any issue with the bug you can send a ticket #open-a-ticket and describe your issue

[late obsidian]

mr evil do you know a way to know how many days left on my premium ?

or this app is just defected

[shadow quartz]

Someone can tell me where i found this

[magic inlet]

you have paid for or activated a buff pass

[late obsidian]

i have paid

[magic inlet]

Unfortunately you can't find out you can check it by your payment history

[serene ginkgo]

we should have that feature in one of our next updates

[idle vault]

why ??

[serene ginkgo]

Nobody here will know pls #open-a-ticket

[idle vault]

what repley they wait him ?

[low oar]

I'm trying to log into the app on my phone with discord, but it doesn't let me do anything, and when I try with Google it gets me to the allow access part, and when I press continue, it brings me back to the start, any ideas?

[west quiver]

GG @low oar, you just advanced to level 1!

[low oar]

Should I just make a new account

[covert acorn]

Hello, my account got frozen for no reason. Who should i contact?

[magic inlet]

#1135607188430262293

[magic inlet]

If you create another account you will be banned for using multiaccount

[covert acorn]

@magic inlet ty

[magic inlet]

Try put Email and password

[low oar]

These are the options it gives me, but when I do sign in with Google, it gets my to the allow access and then brings me back to here

And when I press discord, it doesn't do anything

[covert acorn]

@magic inlet how long does it take to get unfrozen?

[smoky pendant]

KingG#6196 has been warned.

[magic inlet]

Try changing your network, like using another wifi or mobile hotspot

[broken bear]

bro i never see new games in marketplace

all the same stock

[fair cipher]

Its been 7days i emailed BUFF support to unfreeze my account but i am not getting any reply or solution from BUFF

[sweet kindle]

i need to get some valorant gift cards, when are they availible?

[magic inlet]

do you happen to have a banned account for multiple accounts ?

[magic inlet]

#when_is_next_restock #870329411986149536

[weary violet]

how do i unfreeze my account i send an email but they dont respond

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by lukskubik#0 (Staff)

[magic inlet]

Did you fill the form #1135607188430262293 ?

[low oar]

Just tried it, but it didn't work

[pliant kettle]

Hi just wondering what do if I suspect someone isnt following the rules in the Monster Tournament?

[serene ginkgo]

you can report it by opening a ticket

[pliant kettle]

would appreciate some feedback, Thanks guys

[pliant kettle]

how do I do that

wait I found it

thankyou so much

[fair cipher]

Not banned i guess it show 'access denied:multiple accounts detected'.

[magic inlet]

Well, that's a banned account

[magic inlet]

When did you send a ticket

[modern wagon]

cant get out of ts

[tepid heath]

I have claimed this, and there is no x to close it after relaunching

[nimble steeple]

#latest-news

[nimble steeple]

#latest-news too

[fossil edge]

where do i submit my frozen acc information

[magic inlet]

Send screenshot with error message

[magic inlet]

also don't ping staff for a reply that isn't yours

[fossil edge]

well i saw smth similar to my problem 🤷‍♂️

[marsh lantern]

#info-and-rules

[frank grail]

Global steam cards are gone for 3 weeks its not API anymore, suppliers don't feel like restocking them

[noble acorn]

API MARKET ISSUE

In order to allow automatic restocks of items, BUFF uses API services from our suppliers to track the needed information about gift cards - one of those information being the amount of available stock.
Usually, when a card disappears from the market without prior notice it just means that there's a miscommunication between BUFF and supplier's API. This means that the card is most likely just out of stock but it doesn't appear in the market because BUFF staff needs to resolve the issue caused by the API miscommunication.
In the end, if the card is suddenly invisible in the market - it's most likely just out of stock and it will be restocked in the future once the issue with API is resolved.

Summoned by lukskubik#0 (Staff)

[fossil edge]

it's an old account, when it got frozen i contacted the support and they said i used vpn, while i just gave my account to a friend from another region to check the store, so support told me that they will look after the problem...

[marsh lantern]

There’s nothing we can do here, we’ve provided you all the info we have

It’s better if you use #off-topic-english to chat about these things tho

Because that wasn’t an actual question

[magic inlet]

Hmm and you've already broken the rules twice in BUFF for using a VPN and using a different IP

[marsh lantern]

#1135607188430262293

Fill that form

[fossil edge]

i didn't use vpn 😂 , i just gave my acc so it detected new ip or smth like that + i didn't know about it back then

[west quiver]

GG @fossil edge, you just advanced to level 3!

[magic inlet]

Yeah you must have your IP now please as staff wrote fill in the form #support-en message

[fossil edge]

• i guess there is a problem with api in my country or idk there is no items but i gol lot of points, why can't i just give my acc to someone with better api and he get me items , is there really a problem with that ?

[marsh lantern]

Because your account is yours and only yours

You can't give it to anyone

Or it'll be banned

[viscid osprey]

Hi, when steam 100$ giftcards will be restocked in market?

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by lukskubik#0 (Staff)

[rigid smelt]

i have a error. Already claimedreward for popup, it is stopping me from using the app completly cant get past the screen that wants to open that link

[marsh lantern]

What popup?

Send ss

[rigid smelt]

claim 10 buff point with verizon

[hidden ibex]

just bought premium elite why isnt it showing up

[marsh lantern]

#latest-news

[marsh lantern]

Restart overwolf on your task manager and open buff again

[hidden ibex]

thanks

premium still not showing up

[marsh lantern]

Wait 24 hours. If you don't get it by then, send a ticket #open-a-ticket

[hidden ibex]

sure

[nimble sleet]

bro why is $5 riot access code always out of stock?

[marsh lantern]

A lot of demand

#when_is_next_restock #870329411986149536

[nimble sleet]

oke

[winged oracle]

hello i am trying to enter on my buff account but due to inactivity now is frozen can you help me please

[marsh lantern]

#1135607188430262293

[winged oracle]

done

[sharp pike]

for some reason buff does not track mw3's challenges

[marsh lantern]

Send a ticket with your logs and explaining this issue with as many details as possible — Remember to upload your logs on the cloud (drive, mega, dropbox, etc.) and paste the sharing link on the ticket! #open-a-ticket

[noble acorn]

LOGS

Please read this: https://support.overwolf.com/en/support/solutions/articles/9000176827-how-to-get-your-overwolf-logs

Summoned by alifdz#0 (Staff)

[bronze slate]

how often does it reset are there specific times??

[noble acorn]

RESTOCK

We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)

Summoned by alifdz#0 (Staff)

[bronze slate]

alr thanks

[light crescent]

hello, I have the Verizon pop up stuck on my buff screen, and it doesn't let me exit or use the buff app

[marsh lantern]

#latest-news

[light crescent]

thank you

[smoky pendant]

bgjooks was banned.

[modern wagon]

i reinstalled and this is still there

[bronze slate]

Is there anyway to buy things that are on the computer app on the mobile app

[marsh lantern]

Have you read #latest-news?

Read it

[marsh lantern]

iOS or android?

[bronze slate]

IOS

[west quiver]

GG @bronze slate, you just advanced to level 1!

[marsh lantern]

Apple has a lot of restrictions on these things, so you won’t see the majority of the items

[bronze slate]

Oh ok

I can get it in my computer it’s just easier if it was on mobile

On

[wooden horizon]

where was my buff point history

[bronze slate]

Can you redeem multiple rewards of the same one

Or only one of the same one?

[marsh lantern]

Profile -> Transactions

[marsh lantern]

Only 1 every 5 minutes

[magic inlet]

You mean card?

[bronze slate]

Yeah basically

[wooden horizon]

thanks but i have new proble m

[marsh lantern]

What is it?

[wooden horizon]

it shows i havent colletted my weekly award

but it show i did in trnsactions

i cant get the lvl 3

cause i have to claim lvl 2 but i did fewdays ago

[marsh lantern]

Restart overwolf and your game, play another match of your game and click on claim again