#support-en
1 messages · Page 336 of 1
GG @robust sorrel, you just advanced to level 1!
im trying with rp
if u don't use account for long time it gets frozzen send to support
Hoooo Okay Its been a long time that explain why
Hey im trying to receive a steam card i get the e- mail for the verification i do it and then it freezes and i get no further notification about the card
scam app they let premium in shop to buy premuim sub and say we have proplem its not first time that hapend
GG @stark ivy, you just advanced to level 1!
Its been 10 min like that
Yeah i know 
Ah Okay thanks ❤️
I used my premium elite for 24 but I am still a regular member
I've been trying to purchase the $10 Steam for 2200 pts and it doesn't work, is this normal?
Any ETA on the fix?
No eta
hey i just paid for premium member but i didnt get it dose anyone know how to fix this issue
Wait 24 hours and if you don't get premium, send a ticket #open-a-ticket
is cs 2 supported???
Not yet
No info, sorry
will there be some discounts on steam 10e for winter?
In DM you have the answer why you were warned
Hi Buff Team,
everytime I buy an Item in the merketplace, i get the verification code which i also use correctly, but when i confirm nothing happens, can u please help me.
ye, nice rules
do u know when u can get info about the premium bug?
GG @worn vale, you just advanced to level 4!
omg this app
i put my money into it , can i get my plan ???
i send a ticket 2 day ago , no one response
An answer can take 3-5 business days
i try to buy a card but this errorcode shows up i tried it 12 times
why cant i sing up
Any error message ?
hey I use premium 24 hours and it dont use this
damn
no
I sent an unfreeze request 15 days ago and an email 5 days ago, neither have been responded to
Is the market still down?
Try restarting overwolf on your task manager and open buff again. If that does not work, try using another network (another wifi, or even mobile hotspot) because it might be your ISP
the same
Because I am still not able to buy stuff from the market
ok thanks
bro I use 2 24 hours
It's still frozen
and now I dont have
some cards is bug
send a ticket #open-a-ticket
Um so this morning I was running the wheel and this happened:
I did, 5 days ago
They never responded
It's still the same since yesterday?
App is down
oh ok thank you
my premium gonna come back to my acc?
because I use all my premium and is not work
Refund for using premium for 24h to buy the offers is not a thing right?
i used my 24h yesterday and it never activated
I used mine for 3 days to buy the cards and I am yet to get 1
same i used it and it isnt using it
because it's not letting me buy nothing
yes me to
when is gonna fix?
i guess we gotta wait
No info, sorry
because I want the steam gift card
until the black friday end yes
Guys i paid for a premium subscription for a month and even though it got the money and it says i bought it when i check my account it says i am a regular member. Did anyone have a similar problem?
so my 2 premium 24 hours gonna come back to my acc?
Is there a way to refund premium for 3 days?
wait up to 24h
No eta but it is reported
?
GG @charred crane, you just advanced to level 1!
Are the black friday offers for premium members lasting long? Because i only put the subscription to get that
me to
until 28th
i activated mine yesterday and im still a regular member
they be taking this very seriously i can tell
how long will it take for my premium to process?
Oh nice
it doesnt work
GG @dusky mantle, you just advanced to level 1!
No idea, sorry
no comment
when i try tto sing up it gets me here
i click go to the app
and it brings me here
and when i fill in everything
it starts loading and then it just stops
and its still on this page
help
App crash
so there is nothing i can do
App is down try later
why i cant get 10 steam
ok
İs it fixed ?
App is still down
buff mobile also down?
i just activated a premium 24 hr, but the app is down will i get it back?
I dont think we gettin those black friday offers my guys😭
I was able to buy 20 boxes and open them but the rewards never hit my account
nope....
Dang ofc the moment i couild actually get a giftcard the site is down :(
Hello, I try several times, every day, and every time this problem appears to me. Is there a solution? Every day, I have the same problem and I cannot buy anything !! Please, I need help from any of you
Done
x2
bro i used all my points for the 20dollars riot thing and i didint get the gift card code but all my points are gone
Restart the app and check if they’re back
yeah
So I have 2 problems.
- I keep trying to get a 13 buffs reward from the mobile app quest, but it doesnt work.
- for what ever reason my buff pass is bugged and I can collect the same rewards multiple times. So it shows as not claimed, I press claim and get basically infinite buffs
App is down, so some features will fail until they fix them
is it gonne now for me ?
so will my balance change after that ? or I will keep all the bugged buffs ?
Wait until they fix it
bro they have been fixing it since yesterday
thanku
yeah since we put in a code or whatever is it saved for us or something? or do we still have to be there when it opens up again?
No info. I wouldn’t abuse it tho, they’ll notice
can i atleast get a refund on the premium elite for 24 hours
We know. Ranting here won’t speed up the process
restart buff
same here
do it again now and see if it works
cringe way to steal people, like exactly when the black Friday appear a million bug appear in the app so we all activate or buy plans for nothing
That's such a pessimistic viewpoint
not even trying to abuse it, the app got stuck and it keeps going up
still down?
it seems to be back now
So - I've tried to unsubscribe from premium and it says I successful did, but it's still showing as premium.
how can i get reffund
And Yes, I have restarted
cancelling does not mean simply deleting the premium
You’ll be premium until it runs out
Thats really dissapointing the moment im on for the restock, the website is bugged and i cant get my gift card anymore
But my payment failed going through the 69.99 so I was going to try to get the discounted - which, I was really thinking it would bill me for the current price... but instead I guess I don't get that promo?
I just got the premium elite and it's not activating, is there any news on when they'll be fixing the bug? I'd like to get some stuff from the market before black Friday prices end
I only know it was due to renew because I got the year plan on Black Friday last year.
4.5 hours and buff is still dead 
GG @shut vapor, you just advanced to level 3!
This is why I thought I’d still only pay $52.49 because the 25% discount 😓
Explain this situation on a ticket #open-a-ticket
We don’t handle administrative stuff here, sorry
it is not dead atm
One message removed from a suspended account.
GG @fair forum, you just advanced to level 1!
Send a ticket if you haven't #open-a-ticket
it would be better if you record a video of your screen showing the error
Hahahaha i was waiting to get a black friday deal . I bought a premium subscription that needed about 3 hours to actually process and show that i have a premium profile and now nothing is available at my shop. Classic buff moment
nahhh
ok I made a ticket. how long does it usually take to get an answer ?
i didnt just wait a few hours for that
One message removed from a suspended account.
Bro fr i never ever get to find anything available
you cant buy it with that premium
One message removed from a suspended account.
One message removed from a suspended account.
Don’t spread misinformation
i tried it
how the 20dolars voucher are out of stock and the app is down
Will there be some discount for winter sale on buff?
No info
ik i got the email code and everything but the moment i put it in the site goes down 😭
sameee
hello, I took points for 20 dollars in Riot, but they did not give me the points themselves
there goes my boosts
what should I do?
how the 20dolars voucher are out of stock and the app is down
hey not have promotion is box?>
How does it go out of stock 13 min ago when it was available and send me a code 🥲
I think you have to buy 10 or more
To have a discount
Too much demand and app is going slow and some features are down
I see I have 4000 buff points and I rly wanna use them hopefully they make a feature that I could at least pre buy
Worst thing is buff makes u battle bots to get a gift card u purchased 2 hours ago and didnt get because of a glitch
Don’t use this channel to rant, it won’t help anything. Go to #off-topic-english
i am buy this, but is talk is not for my country to use
How can i contact buff?
I have restarted the program many times but it didn't help
should i open ticket if i used the premium elite and its not applying it?
its saying activated but it isnt
bruh.... they ran out :/
if the country isnt supported to get a gift card, is there any other way ?
to claim the gift card
you should read the latest post in #latest-news and be patient
did you bought or activated
Why ?
Which card and where are you from ?
send a ticket #open-a-ticket
Steam Gift card 10$ or Steam Gift card 20$ (premium), iam from North Africa
read #latest-news
What state do you live in?
so i just need to wait?
Yes
i used it so i can buy 20$ steam gift card, when they will fix that it will automaticlly activate or i can active it when the cards are back?
We don't have that info, sorry
kurtcio has been warned.
near Morocco's border, algeria
kurtcio has been warned.
@magic inlet I'm having trouble purchasing
kurtcio was muted.
Code should work for you if you buy $10 or $20
is premium still down?
Alright, i'll give it a try
which
I think yes #latest-news
oke
Is it possible to use the buff app to earn on fortnite mobile?
The glitch has been solved?
what glitch are you talking about ?
Bro the redeem glitch
?
is this fixed?
Is it solved?
All stock gone out of stock
I don't know what you are talking about
We don't really know when ANY cards will be in stock again. They're getting refreshed every once in a while, but also they're getting bought extremely fast.
So, probably, the best way is to keep an eye on the market to get in time for buying one :)
I think not #latest-news
aight
It's not about the stock I'm trying from atleast 6 hours almost i saw my coins debited, but I saw know it's back
My coins are back, i can't radeem cards
yeah probably still buggy from black friday promo #latest-news
i cant buy lootbox why ?
you should check out most recent post in #latest-news
nothing there about loot boxs
if we made a purchase and got an e-mail will it still go through even in like a day or two?
Is it possible to have access to the american Buff Marketplace? I've read online that they supposedly have more cards in stock and also a larger selection
man lootbox not from market
it's still probably same effect
its in start menu
everytime i open the app it's just a black screen, already tried restarting pc
still part of the black friday promos
nahh this buff is a scam like i try 20 times to claim steam gift card without premium and nothing happend after 20 times+ im not only one with this problem and naw card is "out of stock"
if you're still having issues after seeing the charge you could #open-a-ticket
you should check out the most recent post in #latest-news
have you tried uninstall/reinstall buff and overwolf if necessary?
it should, if you still haven't recieved your purchases you could #open-a-ticket
Is it possible to get access to the american Buff Marketplace? Because they supposedly have more cards in stock and also a larger selection
record your screen and post the video in the ticket you'll make
to show the issue in a better way
This will help more in fixing it in general if its a bug
Is premium elite never going to be discounted in the mobile app
there's ablack friday promo running on it right now but be warned #latest-news
Getting ignored in here, great...
It's not discounted on the mobile app tho just on pc version
nope
Have the codes arrived?
Or does it show like that because the app is opened?
unless you have an account and are from there
the marketplace is filled since this morning(for me) and its a visual bug
no
the app is having some issues which will be fixed in some time
how can I turn off this goddamn buff popups?
Im unable to close the buff game startup window . It won't let me interact with it to move it or click x. This in aimlabs
premium
You must have Premium to disable the start/end match popup
I do not think so
Ctrl + Tab and click X
well think about it
Ctrl + Tab brings up the overwolf side bar for me. Could that be interfering
GG @hot estuary, you just advanced to level 1!
i suppose this is the time to delete this garbage from my Pc
try to close it from the taskbar
Restart Overwolf
cuz let's be real, this is like giving me adds for playing games that don't gave adds
adds are the reason buff is able to restock buddy
well maybe
GG @cunning swallow, you just advanced to level 1!
and what about overpriced premium membership?
look at what u are getting from it
yea, i know
but you get no adds only for premium Elite
and 4$ a month is overprice?
for nothing? YES!
is the app still down
i think so, yes
No it's work fine
oh
finally
hello
i just bought premium but account still says its normal
can i get help please?
Wait 24 hours and if you don't get premium, send a ticket #open-a-ticket
1 question please
I entered a different email while i did the transaction, will that send that the premium to that account?
Thank you
is buff mobile up now?
does this email section determine which account it is going to?
i think its the receipt
Great thing that Buff is working but what a shame I can't purchase the Steam promotion 😔
I didn't get a receipt and my balance got deducted
it's work fine
Guys i wanna know How to Buy a raffel ticket
can you buy premium subscripiton with google pay or something else than card or paypal?
My account is still frozen even though I've already done the form
Can someone tell me?
You can pay with google pay on mobile or paypal
when did you fill the form
yea but right now the discount its not on mobile
Like a week or two ago
Send a ticket #open-a-ticket
Unfortunately I don't have any information about it, sorry
oh okay ty any way
I won the giveaway but the person who is suppose to give it to me hasn't responded
Did you contact DM Princess_Bonj ?
yes
So please be patient and wait for reply Princess_Bonj
Could you please send a screenshot
Check transactions
Wait 24 hours, if you don't get a reward send a ticket with proof #open-a-ticket
still didnt get my premium subscription any help?
there is nothing
On the right there you have "Choose the quantity" and there you can buy as much as you want just click - or +
I have a question if there is a bug with redeeming free premiums and people cant buy giftcards. will the special blackfriday offers will be extended ?
I don't think
so all the users who cant but the speciall offers have to miss the oportunity just becouse the buff cant fix their problems with redeeming free premiums ?
hii people
I think they rly dont care about the userbase at this point
GG @modern flame, you just advanced to level 1!
good point
GG @swift anchor, you just advanced to level 3!
Like ive been trying to get my hand on a single gift card for months and im even a premium user, but they are never in stock, and tbh I cant stay up till 1:30 AM just to have a "chance" at getting one, its stupid that the supply is so low
same ive been using for like a year collecting these coins and ive never seen giftcard that i would like to buy in stock and i cant stay to late hours to have a small chance to buy the giftcard becouse people probably use bots to buy it for them
And even if they dont use bots, that would just mean their supply of giftcards is that low, I mean they usually arent aviable for even 10min
it just show how pathetic the app realy is
is it just me who has installed, tried to sign up and login using discord and is being met with frozen account not allowed? wtf
Its better this way, dont fall into the same trap as the rest of us
dont download it
just deinstall and get on with your life its not worth it
its pointless in installing it and actually believing that you will buy the giftcards with points and recieve them
it is not
bruh
don't spread misinformation
#1005847190385729706 there are hundreds of people who buy something from BUFF
hundreds?
YOu have millions of customers and only hundreds get to buy?
I meant proofs
And yes, you can't provide millions of stocks
no one can
there's no something such as "1 billion rp code stock"
you should be if you are advertising specifically with being able to earn gift cards
Well yeah I get that atleast
there's no infinite sources
pretty sure this guy isnt staff lmfao
💀
LMAO
I can say the same for you lol
Most companies dont take my money beforehand and then tell me i wont get anything real for it lol
there's a logic working in the app
you get premium, you get items for cheaper prices
there's no infinite restocks and it is actually impossible to have infinite restocks
once you comprehend this, you won't complain as much as you do atm
there's an ongoing cycle
They restock normally at around 1:30 AM UTC+1 if im correct?
1 user buys the item, item gets out of stock, item gets restocked, someone else buys the item
Atleast thats what I got from the last sales on most cards
well, restock timings are not considered to be exact but yeah mostly
Then ill just wait for it today and see if there is a real chance at getting anything, be honest do I have more than a 5 min timeframe to get smth?
Depends on the item, if it's the most popular ones, no
but you don't need 5 minutes though
Like idk a single giftcard atleast?
Oh yeah I get that, some people win the lottery
how is the problem with using free premiums
smarter beats others, more hardworking one beats others
it has never been the opposite
it can't be
it is not logical
and will the black friday speciall offers extend becouse of the fact that buff is having at the moment
No info on this
But it would make sense yeah
Well I'd say add the queue for items like in the common question tab
GG @modern flame, you just advanced to level 2!
yeah but that would create a massive queue :/
then people will see how much you restock and everyone will get a card, sooner or later
yeah but imagine someone seeing 2 years
and it is not guaranteed everyone will get the card, what if BUFF goes down
then everyone sues the company 💀 that would be a bad scenario
Oh and why wouldnt that happen if you just shut it down in general?
there's no promise of everyone getting a card, it depends on users buying or not
but if they open a queue for everyone
Also it is not guranteed either way
queue would be a guarantee
and even if buff doesn't go down, if we have an issue with suppliers
that will still be a big issue which could lead into bad scenarios again
then you will be able to see how much of a certain item you'd need to restock, shouldn't be much a problem
I personally think a raffle system would be way much better, at least it would be total luck 😄
and not about being fast
Thats easy to just put into the Terms of Service that the queue isn't a gurantee
we already have raffles though
good point
but still, creating a huge queue is not a good idea
imagine users having more than 1200 coins demanding that item
But making people stay up till 1:30 every day is?
For a non guranteed chance
🤔 if they know the hour
they could just set an alarm though
why would you stay up till 1:30
and
Well you could make the queue so that every person can only request 1 per item at a time
is there even a proof that the screanshots of people buying it dont use bots to actualy buy it for them ?
nah that's not the issue I meant
and they would have to wait till they get it till they can request another one
there should be some video proofs as well, as I remember
that would mean request number = users who have coins more than the item price
We are on the European version of Buff arent we? As far as I know America has a different shop no?
and getting 1200 coins is not hard
but servers don't work the same way
So shouldnt it be cathered to europeans?
there are still hour differences
Im sure a restock can be timed for another hour
¯_(ツ)_/¯
I'm just thinking
You can make another app that works even better 😄 Honestly
but yeah timing is weird if it's regional
and it gets weirder if you imagine lol
buff setting restock time for Y region
but X region doesn't sleep to get it
😂 Just imagine the scenario lmao
Weak Argument
Thanks
Well it wouldn't be hard to make the app more user friendly, the only problem I could imagine would be if Buff wasn't lucrative in the first place. I don't see a reason why Riot Games or Steam would refuse to sell a higher amount of Codes to Buff. But I could imagine that Buff would loose money if everyone got to redeem they points for cards
Well its good for business to have less cards in stock so I understand from a economical point of view
guys, i found out if you use your 24h or 48h premium thing on mobile, it works on the desktop app too
Well buff doesnt get cards directly from riot or steam
Yea
Its the same account
Good thing I alredy used it on pc 😀
0_0 still doesnt work if i try on pc though so ye
talking about mobile I can't login to it since black friday issues xDDDD
GG @untold spear, you just advanced to level 1!
wow :))
I love how i went to support about the fact that i couldnt get the 20€ steam code because of the Market Bug/Issue and the support basically says "yeah too bad" lmao
Yo how do I cancel an account deletion request
Damn how did they not even get a contract with them?
So where do the cards come from? Does an employee get send to the gas station to buy them or?
Or do they get them from resellers that are known to acquire the codes illegally?
Yo I actually need help on cancelling the account deletion request, can anybody help me? (I was deleting one of my spare accounts and I ended up deleting my actual main Buff account)
kind of
they have a provider
that have an api
which provides info about the cards
the keys
and stuff
send a ticket #open-a-ticket
im trying to make an account but it does the loading thing then nothing happens
I also tried signing in and still nothing
I've paid for Premium (2$ one), and activated 2 24h premium items not knowing that there was still a problem with buff at the time, and now I don't have premium and it saying I've used both 24h premium items and it has charged me for buying the premium without giving it to me.
I really need premium to get a card by Tuesday.
If you don't use BUFF for more than 90 days your account is deleted ?
Because I have the bug "Multiple account detected", I sent a ticket and no responses for more than 15 days
GG @cursive ermine, you just advanced to level 1!
Do you actually have a way to confirm "smarter" people aren't actually using bots/scripts?
Or Buff doesn't care about something like that which should be forbidden and ban-worthy?
Just as bannable as using a VPN
no, unless requests are spammed in abnormally fast pace you can't detect it (or in exact same time frame/delay between them)
they look the same as normal user requests, so...
try with another netwotrk such as the mobile data
send a ticket #open-a-ticket
no,, just frozen
What does this do ?
go to this page and create an account with the mail you sent a ticket
https://support.buff.game/hc/en-us
after creating it, on the next link there is "xxxx", replace them with your ticket number.
https://support.buff.game/hc/en-us/requests/xxxx
On that page you can see if they are receiving the answer and the status of the ticket
send another message there
in the ticket
suspended, like not banned permanently
create new account or log-in ?
create an account
sign in then
kk
That's what I was assuming, just wanted an answer from staff
Sent 3 day ago a message. I send another one ?
The status is OPEN btw
if you dont get an answer 10 working days send another one
Ok thanks !
10 working days is like 12-14 days ?
yea
thx !
yw
ye, from programming point there isn't much that can be done 🙃
they maybe could also check how many times that account redeemed in X days, but this should get warn before ban if enforced (at least that's what most companies do)
please dont use this channel to chat, if you dont have questions go to #off-topic-english
I did ask a question
whats your question
the code send to the mail is an anti bot thing, as the rate limiting for realoading many times
they probably have more methods bts
no info further
you can ask on a ticket #open-a-ticket
this can be automatically fetched by bot too 🙃
i guess, i cant answer to that since i didnt see a video or something that confirm it. You can ask on a ticket #open-a-ticket what they do against the bots
is restock in 10 minutes?
why is there no specific time for it?
like every 2pm
Normally, the restock time are usually at <t:1700872200:T> and <t:1700915400:T>
But I recommend that you see the information that Mico has provided you
it is happening like that on the sale but on the usual items literally any time
and its literally so annoying
like im not gonna check buff every 30 mins
or 48 times a day
I mean u r asleep for 6-8hrs so 12-16 less 😏
maan i cant even sleep normally lol
i be waiting till 4 am for restocks just for it to happen suddenly
its annoying
man its so annoying
buff lagging out, also when it works, it dosent send me the code trough mail, unlucky
i did ask a question
when u gonna add more gifts to ppls to trust buff isnt a scam?
no info about it, you can ask it on a ticket #open-a-ticket
Please, those of you who do not have questions go to #off-topic-english 
hmm, i got the premium to work again, but as soon as the stock was up, it immediately ran out
GG @crude hatch, you just advanced to level 1!
i waited for exact time the market refreshes, and now the market is blank? like not even the usual ones are there all i see is black scrn
this is the 3rd time
scam
buff isnt a scam but dude its just annoying how you need to wait every 30 minutes every single day and they put like 1 giftcard in the market so basically hunger games and its impossible to get your hands on one of them
its literally just impossible dude
probably it got down for a moment for the many refreshes or you did refresh it many times that blocked you
GG @elder dagger, you just advanced to level 1!
what do u mean i refreshed it many times
and i got blocked
if you reload the store many times like 5 times, it makes you to not load it for 5-15 min
yea that was a thing
i learnt it hard way
lol
🤦 wish i knew it earlier but thanks
yw
How many codes are at each reset like roughly
maybe 5?
no info about it, there is not public info
Why not?
ask to devs in #open-a-ticket
i do not have the info of the why
there will be christmas gift?
will the devs answer it or is it again gonna be a no info
GG @spice aspen, you just advanced to level 2!
like for everyone
no info about it
how did people buy it so fast?
not who take it in 0.00002 seconds?
no clue
how many times u gonna delete my answers to another ppls?
well people are fast i guess
It sold out in 2 minutes
*1
this chat is not to chatting or making wrong answer or to troll
were you refreshing time and time again?
Yeah
some items get out of stock in 10-15 by high demand
you didnt get it?
Nope
We have told you times to go #off-topic-english , this channel is only for questions
please use #off-topic-english for chatting
who tf said I talking wrong answer. U didnt answer about my question btw cause "its private information"
Got a code to my email but when I entered it it said sold iut
We are supporting each other
yea i did answer, with that. I cant give info that i dont have
the item got out of stock
why not make this channel slowmode?
Ik
we dont have that power, and also no need when people just ask questions and we answer
You,me,I#2795 has been warned.
How is it possible that people buy the items out in like 10 seconds when at my case it takes around 5 minutes to deliver the confirmation email with the code?
if you recieve the email in 5 min, probably is your email provider issue
i cant help with that
gmail gets them like instantly
I ve done everything in 6 sec and there were too long
I got 20$ riot gift card😁
yo bro how
Which skin should I buy
just try to refresh before XX:30/XX:00, ur clock might be late or the delivery might be few seconds early, u never know, gl next time 😉
@manic seal princess mic so thats an answer?
u didnt even delete that
Dont ping staff pls
no futher conversation on that, no need to delete
nor giving fake/wrong info
thx, same
I got black screen on XX:30
could not get in and now the market place load all the gift cards are gone
GG @tawdry needle, you just advanced to level 1!
same issue, and this is the 3rd time
dont worry, on 13:30 u can get next 5 seconds to try get it all
GG @elder dagger, you just advanced to level 2!
in what region I mean
Poland
12:30 GMT
rel
btw how tf @brittle kettle made it faster on phone
I dont get it
it's just a large demand, a lot of ppl try their luck cuz black Friday and stuff
thats everyday
nah, sometimes they sit for hour or 2, have seen it in September or October
i live in asia man..
if you don't need anymore buff support please take it to #off-topic-english
is somehow possible to change the email linked to my buff account when it is an email provider issue?
nope
not possible
writing ticket will do no?
nope, they dont do it on tickets
i see
so that basically means that the 50$ I spent on premium elite now comes to waste because my email provider sucks?
well some items takes more time to get out of stock
so you can either keep trying to get the most demanded items
or get the items that stay more time on stock
I just checked mail on phn soo i don't have to switch tabs
GG @brittle kettle, you just advanced to level 2!
did they fix/give premium elite to people who activated it yet? (the 24 hour one from battlepass)
restock happens once daily?
mostly 12:30 and 00:30 GMT during black Friday promo
so camping now is useless
but normally can be every 30 minutes
GG @hollow zodiac, you just advanced to level 1!
and i cant use them
hi all, is it still a known issue regarding not getting Premier Elite status after buying the yearly?
hopefully that is true, thanks for your suggestion
i got it about 9-10 hours ago
yup, just wait, if you close app it might log you out too (at least that's what was going on few hours ago), u don't need to worry, if u don't get it after 24-48 hrs then #open-a-ticket
ty!
there will be christmas gifts for everyone?
We already told you that there is no information about that, why are you asking again?
Well, I have already answered your question.
who
GG @thorn violet, you just advanced to level 3!
fortnite is not woirking
i have buff open while playing clash royale on my pc but it doesn't track it. is there a way to fix that?
Why do i not receive the quest buff points on mobile?
I downloaded the app it suggested and it said use it for 30secs and i used it for 5 minutes
It's been 20mins and still have not received anything
hi yesterday buy premium and still dont get it anyone else have this issue?
is this what youre talking about?
can i get paid for streaming roblox on buff?
fortnite is currently unstable, sorry #game-status message
are you using the same verified account you use for mobile?
it's possible you could've reached the daily limit
its my first quest
GG @stiff kraken, you just advanced to level 1!
Can I use the same account on my phone and pc?
have you tried restarting the app?
many times
if you use the same verified email
So I can still get coins for both devices?
you will still run into the daily limits on both
there were some issues with the app lately and not sure if they fixed them. if you dont see it in your balance after a few days I would #open-a-ticket
PC - 50 buff coins
Mobile - 30 buff coins
pc is 50. mobile is 30. premium bonus is not included. nor are dailies/weeklys/challenges
oops lag
alright Thank you
I believe so if you upload your highlights
what time does buff marketplace reset
tbh i dont know but there is this https://discord.com/channels/442965268386283521/685411144466169867
My buff account has an email address that I cannot access. Can I change the email associated with my account?
You can't change
Man, if this is true, this means my account is trash
u use a school acc or sum?
no normal acc
then wym its trash?
That is, it is useless, I cannot buy anything from the store
If you need to change your email urgently try to send a ticket #open-a-ticket
from any email send ?
Type any email you have access to, so you can receive their answer
why doesnt the marketplace open exactly when there is a refill of the valorant giftcard?
Wdym?
Preferably a new email and report it to support BUFF
ok cool
when i try to open the "marketplace" in the app, when the giftcards are being refilled (9.30 for me) the marketplace is just blank, and i cant buy a giftcard...
Are you refreshing too many times? That can put you on a cooldown
Refresh it once or twice
i see, thank you
i didnt get back my 72H premium
GG @manic shale, you just advanced to level 1!
i activated it but i didnt get it
i opened a ticket they sent me an email asking for the email with the account , i replied to that email with the email associated with the buff account but there is no response
You have to wait for their answer now, we don't handle that stuff here, sorry!
alright
but i have one last question
why did the issue get fixed at exactly 6:51 EET last 2 days
We have no info about that, so sorry
ok ty
I just purchased premium in buff but its not activated yet. Does anyone know why is this happening?
Try restarting overwolf on your task manager and check again
Just now i restarted overwolf 3 times but still the same
Wait 24 hours. If you don't get it by then, send a ticket #open-a-ticket
Oh okay. Thank you @marsh lantern
i know i wanna increase those tickets how?
Oh nvm it worked
heyy i have a question
i have had buff for like two years now and never saw those riot points restocked
theyre always out
thanks
camp shop at <t:1700872200:T> and <t:1700915400:T>
hey ehm i just downloaded buff
and theres no vbucks option
in the marketplace
is it like some region thing or ?
You can see items redeemable in your region and global. Maybe they're not on stock atm for your region
understandable, thanks
Nop
Starting June 2021 Riot decided to stop accepting global Riot Access (RA) cards on AP and BR servers.
That means if you play on any of the Asia Pacific and Brazilian servers, you won't be able to redeem RP cards on League of Legends and VALORANT.
Keep in mind that it was Riot's decision and there's nothing we can do about it at the moment.
Also, RA cards don't work on Garena servers too.
If you bought an RA card and you play on AP/BR (VALORANT) or Garena (League of Legends) servers, please be careful next time and read the item description as all the cards are non-refundable!
I can't see India's marketplace, but that info should be on the item's description
is subscribing to premium solved yet?
Some users are subscribing just fine
i still havent received it and I bought it yesterday
i have im waiting to get a response
No info, it doesn't say anything on the description. Maybe there's info on Google tho
GG @charred crane, you just advanced to level 1!
lol
so there is still no info about free premiums and its been 2 days
You can try sending a ticket #open-a-ticket
But we don't have more info here
i alredy did
Does anyone else have issues with tracking kills and asists in fortnite?
#game-status but check steps below
1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.
When is the next restock
I have a question regarding the gift cards, is it only possible to find them on pc ?
You can find them on mobile app too
Mostly on Android. Apple has a lot of restrictions with these things
I cant see them in shop on my phone
Android or Apple?
Oh thats why
is it fixed?
?
the black friday discount
What's there to fix?
wheren't you unable to buy the cards?
People bought cards #1005847190385729706
So ig it's working
bruh i still don't have my premiums
GG @paper dawn, you just advanced to level 1!
did they fix premium buff problem ?
People already bought premium plan without an issue. What problem are you referring to?
i have 1 premium buff so im scared to use it now cuz i used 2 yesterday and the both are gone
so
i can use it now right ?
i can get the 2 premium buff there ?
You can try. All I know is that people bought premium, and it went fine
You can explain your issue with those 2 premiums there
Because we don't handle administrative stuff here
k ty
how to fix start game not found
What game and mode?
1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.
ok thanks
is the contact-us page even working? am I supposed to not receive a confirmation of ticket creation?
It should be working fine. After you send the ticket, you should receive a confirmation email saying something like "we've received your ticket"
Check spam if you haven't received it
well there's quite nothing and I see nothing inbound from buff on the logs either
Did you write your email correctly?
yes, i been trying to put a ticket daily now for past 5 days
People have been sending tickets without any issue. Explain in detail the steps you're following, pls
- open https://www.buff.game/contact-us/
- fill out the form with all appropriate information, good e-mail address, my subject and message.
- click big green "Send Message" button
- page refreshes with no confirmation or anything no change to it basically
- nothing on my e-mail
I don't have any ad-blocker or any scripts blocker installed im doing it on a fresh install of chrome still nothing
Let's try a different browser and these steps. Create an account with the same email you're using on Buff on https://support.buff.game/, then create a ticket on https://support.buff.game/hc/en-us/requests/new
Maybe that works for you
oh nice a zendesk
submitted one using that, way better thanks :)
and it seems to have worked this time
Yesterday when the app was down i activated a 24 hours premium elite but i never got it my account is still regular what can i do to get it back or something
good job ali
only 23 minutes left until the giftcards restock and biff didnt give me my premium back yet if i dont get it i cant get the giftcard
buff*
not riot
I understand the frustration but we don’t handle administrative stuff here, so there’s nothing we can do. Complaining here won’t actually do anything
You can complain on #off-topic-english
i become this time another message then normal normaly i get its out of stock but this time i get item is not available is there any diffrence ?
same
No, it means it's out of stock already
That's because you refreshed too many times too quick, so you had a cooldown
Guys, do not write in vain, nothing will be fixed and you will not receive the codes.
And don't spread misinformation, please!
ahahhaha and what should I do? not refresh it or ?
soooo I got gift 5USD to play shop but when I writing this in gift codes I got "The country assigned to the code does not match the country set in ur account"
Don't strain your hands in vain
As I've been telling you these days, don't use this channel to rant/complain. Go to #off-topic-english
why am I not getting code in my email ?
Where are you getting that error?
Friends, you are writing in vain.
xrxpi has been warned.
play store in codes
I cant get 5USD
Do you mean Buff marketplace?
no
Do I not refresh it at all or ?
GG @runic fox, you just advanced to level 1!
I mean normally in play store
@marsh lantern why am I not getting code on my email after I click to buy item in Buff marketplace ?
You can refresh the store once/twice. Refreshing it too many times will put you on a cooldown
im not getting verification email
twofacedakabeast has been warned.
??
So, you got 5$ Google Play store, but it does not let you redeem it?
yes
What's your region?
is South Africa one of the regions you cant redeem the steam code in?
are the google play gift cards sold region locked too?
mister smartass I asked same question 5 times and you are not answering
Poland
twofacedakabeast was muted.
Be nice next time
So when it's out of stock, it says that they're out of stock, but when it's not out of stock, it says "this item is not avaible".
GG @violet owl, you just advanced to level 1!
I am getting the same thing rn for Germany
and the card is for GLOBAL
We don't have the actual list, but I haven't read any complain about it
They could be, I think there's info on Google
ye
It's the same. It's out of stock
okay weird cause my steam code isnt redeeming on steam?
For Germany? That's weird. Send a ticket #open-a-ticket
kk
fix ur app
ok i checked, and they are
It's already out of stock
everything on buff market place is region locked smh
i cant even spend my 1.7k buffs
if im living in asia
Thx
It keeps saying "invalid code"
someone help me im not getting verification code
It's already out of stock
Check spam
its not there
Probably item was already out of stock, that might be the reason
Then why does still appear in like I can reedem it ?
It runs out of stock quick, but visually it still appears there for a while
i restarted buff like 3 times its in stock
I guess it has to refresh
It runs out of stock quick, but visually it still appears there for a while
It's out of stock
It's been 12 minutes and is still reedemable
a couple days ago i activated premium but i still havent gotten it
Doesn't it just take second to go away ?
As I said, it runs out of stock quick, but visually it still appears there for a while
Just a visual bug
It's out of stock
i tried the second it went in stock and i still didnt get it
Hello, I have a problem. I do not get points even though I complete the tasks
Keep trying, you'll get it eventually. There's more demand now because of the offers
What task?
Are the steam codes supposed to be instantly redeemable or do they take a while before you can redeem them on steam?
me too
Weekly challenges
You can redeem them on steam when you get them
Or its intended so that people think this premium item is still available so i should buy the membership and then I will easily be able to reedem points.
What a genius idea of buff, isn't it ?
What game? What mode?
Valorant compatitive
Not intended. Don't spread misinformation. I've warned you already these past few days
1- Make sure that your overlay for the game is enabled(Check the gif below to learn how to enable overlays.)
2- Close BUFF and the game
3- Keep OverWolf running
4- Launch the game and see if BUFF starts automatically when you launch the game
If BUFF starts auto, play a match and see if it works.
So @marsh lantern do u finally wanna help me?
My steam code isnt redeeming, I dont believe im in a area it shouldnt work in.
krzyyum has been warned.