#ror2-tech-support

1 messages Ā· Page 68 of 1

jovial inlet
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but for those that dont want to do that, the save editor is fine

devout osprey
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One message removed from a suspended account.

steady topaz
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@devout osprey depends on your direct connection to your friend (and back around)
Ping his ip with "ping 192.168.6.32" command in your cmd.exe. use external ip for the numbers.

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@devout osprey you could try radminVPN, yet you still need decent connection for eachother

devout osprey
devout osprey
steady topaz
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@devout osprey its not about me, its abiut you two. Game have no servers, whoever hosts becomes the central point for everyone connected.

devout osprey
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One message removed from a suspended account.

steady topaz
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@devout osprey if yor problem xomes from faulty node, radmin might punch thru with theyr relay.

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Networking nagic or sonething, ask them for how's, there is a discord server.
However, id suggest to find dedicated server that fits two of you, as 200ms is still alot for the game like this.
Radmin probb wont fix that for you.
Are you far away from eachother?

devout osprey
devout osprey
steady topaz
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@devout osprey check for wi-fi's use cable if possible. 200for neighbors even in country's perspective isnt sound right. I have same ping for across the globe. Ru to NA.

devout osprey
steady topaz
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@devout osprey wi-fi load still applies, if someone's family watching 4k video on tv that's taking some bandwidth. But more importantly load on external channel. Check not only downloa, but uploads too. Torrents, streams etc.

devout osprey
steady topaz
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@devout osprey i see, restarting routers/connection might get you better gateway.
What is the ping in radmin network? Same?

devout osprey
steady topaz
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@devout osprey I don't think there is much options, just 3
Radmin network
Another gateway(24hr session refreshes that)
Another ISP, like mobile internet shared to wi-fi thu hotspot and fed to pc with cable.

agile pecan
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@devout osprey It might sound weird but try both doing a clean boot and playing a game. It could be some programm messing with the connection thus increasing the ping (I had this problem like 2 weeks ago)

tame parrot
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We're both trying to host but when either of us joins, it just kicks us back to main menu

sick swift
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The game runs off of P2P, so who ever hosts is essentially the server.

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If the ping is consistant it's most likely that your ISP's do not have a good connection to eachother.

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I would suggest that you both connect to a VPN that houses a similar location - pretty sure that Goo suggested that already.

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Could also try and change the DNS server that you are currently connecting to, however that shouldn't have an issue for ping based issues.

sick swift
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I have personally found success from using a VPN while my own provider was being shoddy.

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Especially over P2P actions due to a bad route in the infrastructure.

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Mostly can blame Louisiana for being underdeveloped and garbage tier in terms of ISP's

broken ingot
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so I got the game recently and it works out pretty fine, but recently when I use my switch controller on Steam, it's always making it so my controller acts as my mouse and only allows the keyboard?

sick swift
plush treeBOT
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@sick swift, We have two known solutions for the topic 'no gamepad binding'. Would you like to view them? (Y/N)

sick swift
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y

plush treeBOT
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@sick swift,
This issue occurs when Windows is reporting a gamepad, joystick, or other input device providing a non-neutral input. This is usually caused by:

  1. Having a gamepad, flight stick, HOTAS, pedal, racing wheel, or any other kind of non-keyboard/non-mouse input device plugged in. Simply unplug the device from your computer.
  2. Having vjoy installed. If you've ever tried to use a GameCube controller with your PC, you probably have it installed. Opening your computer's Device Manager window should allow you to disable or uninstall it.
broken ingot
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when it launches it says that it has a desktop configuration

sick swift
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When what launches, the game, or Steam?

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Where is this message saying "Desktop Configuration"

broken ingot
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basically just turning on the game, it usually has a steam pop-up saying desktop configuration

sick swift
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That's going to be a configuration you change with Steam's controller settings.

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See if the game works with the controller without requiring Steam Input.
You can do this by right clicking the game in your Library and then going to Properties > Controller > Disable Steam Input.

broken ingot
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huh strange, well it works now, when I disabled steam input it just said that it had no gamepad bindings, but turning it back on when launching the game sent a steam pop-up that it had Gamepad configs

plush treeBOT
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@broken ingot, We have two known solutions for the topic 'no gamepad binding'. Would you like to view them? (Y/N)

broken ingot
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n

sick swift
broken ingot
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yeah, but atleast it's fixed now commandosweat

whole geyser
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speedtest returns 40mbps normally but when i have ror2 open, even if just on main menu, it drops to 0.4

sick swift
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Honestly, could be anything.

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Game open.

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Game closed.

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I am primarily going to assume that it's an issue with your machine more than it is with the game itself.

whole geyser
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goddammit

sick swift
agile pecan
devout osprey
sick swift
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Ping eachother’s IP using the Windows ping function in CMD

devout osprey
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One message removed from a suspended account.

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One message removed from a suspended account.

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One message removed from a suspended account.

agile pecan
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As I always suggest:
Try doing both a clean boot and running the game and see if it helps

sick swift
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If you are getting 150ms to him from just sending packets I think it would be safe to assume that your ISP’s are not very notable in terms of routing.

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That or the distance really is that far.

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Do you know the average distance between you two?

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@devout osprey

devout osprey
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One message removed from a suspended account.

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One message removed from a suspended account.

devout osprey
sick swift
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I don’t think 425KM really indicates a distance worth 150ms

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I could be wrong, as I live in the US and am not familiar with KM, but with 1000Miles away I still get roughly 80ms

devout osprey
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One message removed from a suspended account.

sick swift
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It’s most likely a fault in the connection between you two then

devout osprey
sick swift
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I do not think that you really can

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It seems like it’s an internal issue more than anything else

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You can see if a difference device on the same network has the same ping to them

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That would isolate the issue of if it’s just your device

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You can also try other networks and see if they have the same issue pinging him

agile pecan
jovial inlet
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try joining a dedicated server made by others, that often solves this kinda thing

agile pecan
sick swift
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The router?

agile pecan
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No. The thing after your router

sick swift
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A Modem?

devout osprey
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One message removed from a suspended account.

agile pecan
sick swift
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No, I am trying to understand what you’re talking about

jovial inlet
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steam just provides a simple way to connect to your friends, but does not maintain that connection

agile pecan
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You're not directly connected to your friend (physically speaking)

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It's not your internet box => their internet box

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there's a whole route

sick swift
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That’s over simplifying it

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Because it’s computer > router > modem > internal connection isp 1 > internet > internal connection isp 2 > modem > router > computer

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Not just router > router

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So I’m still struggling to understand what ā€œthe thingā€ you’re talking about to access internet.

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The host acts as a listen server IIRC.

sick swift
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Also, IIRC the router doesn’t actually do any real outbound connections.
It’s the modem that communicates to the network past your local setup.

onyx creek
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Hello, me and my friend keep trying to play but anytime we start the mp game and get to the character selection screen, my friend gets kicked out of the game back to the main menu.
Anything that i can do about this?

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If i try to host, he gets kicked out, if he tries to host, then i get kicked out, can't seem to figure it out either

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The thing is, i believe it's a problem on his side because me and 2 other friends can play perfectly fine , its only when he joins us and we start, he gets booted back to the main menu

sick swift
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It's most likely an issue on their end not being able to connect to steam or the other users properly.

Last time this happened it was the use of a VPN that was preventing the user from connecting - would check through that route first.

old galleon
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I think this has been reported on prior, but walls and other assets (logs on wetland aspect, the bridges on Commencement & Scorched Acres) will often not load for me, unless I am looking a certain way and am a certain distance away from them. This issue has been present even with my graphics settings on high (including the ones that when lowered, will cause pop-in). Enemies also occasionally go invisible for me. The most consistent areas I can point it out in is Wetland Aspect and in the opening cutscene for when you start the game: the ship UES Safe Travels is completely invisible aside from a pulsating blue aura that looks like the jetstream that would emanate from it.

I would be happy to screenshare and share logs if necessary.
(Could this be an issue stemming from a lack of RAM being accessible to my RoR2 client?)

sick swift
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What GPU do you have in the system
Also, is it a laptop or desktop?

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Can you also show some video related reports of the issue happening in your game?

old galleon
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It's a laptop, a macbook at that OMEGALUL running it on a virtual machine, parallels desktop w 8GB of RAM being dedicated to the VM, 4GB to Graphics

sick swift
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Your case is most likely related to the virtual machine then.

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Are you passing through a GPU?

old galleon
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I couldn't tell you tbh, purely got Parallels for the Windows support and didn't do a whole bunch of research beforehand

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I've streamed the game on macOS native with the vm open before, the same issue subsists

sick swift
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From the looks of it "Parallels" doesn't do any GPU passthrough

old galleon
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"Parallels Desktop has no access to the Mac's device's physical graphics cards. Instead, Parallels Display Adapter driver (which is part of the Parallels Tools installation) interfaces with virtual hardware and provides 3D acceleration features. The actual acceleration is achieved by translating Direct X commands from the guest OS to the OpenGL API on the macOS side.

Most Mac computers have an integrated graphics card, which is built into the motherboard and shares memory with the CPU. It provides a more economical alternative to the standalone card, known as "discrete graphics" or "dedicated graphics." In this case, Parallels Desktop will use the resources of the built-in Mac built-in graphics."

Seems you're right

sick swift
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Yeah. That's not going to render anything properly other than 2D objects.

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The Display Adapter that they run has support for DX11 and OpenGL3 but that doesn't mean that it can really pass it through or handle it.

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Toggle high-performance graphics usage (discrete graphics card).
They state this in their settings, can you try enabling this?

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Do you know if you have a dGPU in the system?

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I would imagine if it's the intel variant of the machine it's only going to have an iGPU, which cannot be passed through as it is being used for the host OS.

old galleon
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it's a Mac M1

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arm64 windows compatability

sick swift
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I am not sure about the M1 as I have not played around with it, but I assume that it's the same.

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As the machine most likely only has one rendering unit onboard.

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You can attempt to pass it through, but it would be without my knowledge and up to Apple to let you do that.

old galleon
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hmm

sick swift
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I would not expect to really be able to play anything Windows related with the native power of the M1

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Until Linux makes its strides over to M1, I am sure it's going to be a pretty lack luster ride for gaming

old galleon
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same here, it runs ror2 decently though, get 40-60fps

sick swift
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That's most likely brute force rendering on the GPU

old galleon
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ah

sick swift
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Rather than directly passing it through it's being rendered by that Adapter layer

old galleon
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would allowing the vm to access more ram fix the problem? I have 16 gigs of it but the vm only has access to 8

sick swift
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Most likely not.

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That doesn't sound like a RAM issue, more or less a feature set or driver related issue.

old galleon
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kk

sick swift
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Which the driver set for the application is most likely not meant to handle that application set or workload, and I would imagine that the M1 GPU doesn't really have the driver set for it either considering that the game is not native.

old galleon
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i'll look around in parallels and see if there are any things i could do to increase performance and maybe pass it through the gpu

agile pecan
turbid lily
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I'm having an issue where if I quit risk of rain after im done playing, go do some work, come back and boot up the game it runs like shit unless I completely restart my machine. Anything in task manager I should be specifically looking for?

sick swift
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Make sure the game is running on the right GPU

turbid lily
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how do i check that? Im on PC, i7-9900k, 3070

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sorry i9-9900k

young dove
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Hey, whenever i load into a multiplayer game with friends i get a black screen and dont connect. i can still open the menu on the black screen but thats it. if someone tries to join me the same thing happens to them. My computer and internet are great, its not those and ive tried every possible troubleshoot,
firewall access
running as admin
reinstalling
nothing works, if anyone has a solution thatd be great

young dove
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I don't have a VPN or anything else that's been mentioned prior here, please I've spent 3 hours straight trying to fix this

steady topaz
young dove
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Is there any actual fix to play multiplayer normally or will I just have to Lan forever

devout osprey
devout osprey
young dove
steady topaz
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@young dove game literally have no server, what's you re expecting to be fixed there?

devout osprey
steady topaz
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@devout osprey@young dove lobby name: Ror2p2p
pass: Ror2p2p

devout osprey
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One message removed from a suspended account.

steady topaz
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@devout osprey

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@devout osprey the ping is 133, playable. No relays. Doesnt seem like we would have any issue hosting/connecting together.

devout osprey
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One message removed from a suspended account.

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One message removed from a suspended account.

young dove
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I'm still lost, you're joining through console right?

devout osprey
steady topaz
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@devout osprey seems. Hosting in 2 min

devout osprey
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One message removed from a suspended account.

devout osprey
steady topaz
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@devout osprey Connect now, command is:

connect 26.21.85.247:7777
steady topaz
devout osprey
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One message removed from a suspended account.

steady topaz
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@devout ospreyrun ping command ingame

devout osprey
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One message removed from a suspended account.

steady topaz
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spikes?

devout osprey
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One message removed from a suspended account.

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One message removed from a suspended account.

steady topaz
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Exit to the main menu. Host the game with host 1 command.

devout osprey
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One message removed from a suspended account.

young dove
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Do i have to be in a run to access the console

devout osprey
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One message removed from a suspended account.

young dove
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I'm in your guys' network idk what to do from here though

devout osprey
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One message removed from a suspended account.

young dove
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What does one type to do that

devout osprey
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One message removed from a suspended account.

steady topaz
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100% fine behaviour.

young dove
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??

steady topaz
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i see spikes aroun 30ms, no more, that's kinda normal

devout osprey
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One message removed from a suspended account.

young dove
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Wdym by obstructions though

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Like everything's running fine?

devout osprey
young dove
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I write, I don't do computers

devout osprey
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One message removed from a suspended account.

young dove
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Ye

steady topaz
young dove
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Yeah okay those I understand

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You were being vague

devout osprey
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One message removed from a suspended account.

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One message removed from a suspended account.

steady topaz
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cant be specific, i have no idea what's on your side of the screen and what connects you and your friend @young dove.

young dove
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I'm typing the connect command you gave me but it won't let me submit

devout osprey
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One message removed from a suspended account.

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One message removed from a suspended account.

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One message removed from a suspended account.

young dove
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Okay can we try running a game cause I can join lobbies but not games

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it worked!

steady topaz
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@devout osprey welp due to my inability to see what's before my eyes...
Scratch that i said about 100% fine connection. We do have obstruction on direct connection. I tested your external ip, and game sees this connection as unreliable.

<color=#FFFF00>Attempt to send to not connected connection {1}</color>
<color=#FF0000>Failed to send internal buffer channel:6 bytesToSend:1096</color>
<color=#FF0000>Send Error: WrongConnection channel:6 bytesToSend:1096</color>
ChannelBuffer SendBytes no space on unreliable channel 6
devout osprey
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One message removed from a suspended account.

devout osprey
steady topaz
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@devout ospreyit is fine in radmin network, we just had a connection. I tested it twice, its fine. But the direct connection isn't working for us. Steam might not work too.

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@devout osprey the data gets lost after Amsterdam, is that's where you are?

devout osprey
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One message removed from a suspended account.

steady topaz
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Atlas cogentco isnt that saying anything to you?

devout osprey
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One message removed from a suspended account.

devout osprey
steady topaz
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@devout osprey its a node after which i have no data returning back to me, Amsterdam is a middle point.
Atlas cogentco.com is probb a local network sp.

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What's your ISP name? @devout osprey

devout osprey
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One message removed from a suspended account.

steady topaz
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I need a full name.

devout osprey
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One message removed from a suspended account.

steady topaz
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hm, weird name :/

young dove
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What's the chat button

devout osprey
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One message removed from a suspended account.

steady topaz
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@devout osprey it might be, based on very shalow read about this particular isp they might use some blocking tech that hits in AOE with a big radius, For exmaple they tryed to block Tor publick node and downed everyone who used theyr own tcp/udp vpn solution. (Mine old provider did something similar before, so i kinda suspect it's was the case. However it was 4 years ago.)
Idk man, seems scummy to me. But again, its just a quick research with no actual base.

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Btw i had to write some scripts to poke my router into reconnection each time my old ISP gave me 3 of 4 gateways that straight up not supported my port forwardings. (they asked money for that)

devout osprey
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One message removed from a suspended account.

steady topaz
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@devout osprey im no expert in all of this, its too complex for my uneducated mind. But you could try to use your phone internet to test. Host yourself a hotspot and connect to it with your router, this way you wont change any setting on your end, but could test if data still gets lost.

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Notice that ping to the last node is almost exactly what we get if we connect thru radmin and ping eachother. This must be the local to you node.

devout osprey
steady topaz
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^ i got same idea and moved to other ISP once there was a chance (they had a monopoly in my town for a long time, untill one company poped up and pulled the blanket almost immediately to theyr side with cheap access and faster speeds)

devout osprey
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One message removed from a suspended account.

steady topaz
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^ soon to be us too, mark my words comrades

devout osprey
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One message removed from a suspended account.

steady topaz
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Well, radmin works good so i guess that's summs it up. Idk what else could be done here.

devout osprey
slender adder
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me moving to another country so i csn play risk of rain 2 with my friend that lives in Antarctica

sick swift
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F@ Mood

turbid lily
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wait your friend is in antartica playing RoR2? thats pretty badass

devout osprey
slender adder
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dont open this ||i dont have a friend in antarctica im sorry||

magic roost
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I'm having this when joining a friend, anyone knows how to solve it?

quick ice
bitter sedge
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So, i beat todays prismatic trial, i unlocked captain and got achievement and it recorded my score, but I didn't unlock harvesters scythe

magic roost
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sadly it didn't work

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we're trying to join using the dedicated server tool now

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I'm adding the port forwarding, do I have to put just 27015 on the external and internal ports?

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I can't put 27015-27030, the router won't allow that

cunning oar
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Guys we tried to port forward 7777, UPNP also, nothing works, me and @magic roost are still with the same problem please help 😦

young dove
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I fixed the same problem last night with radmin

cunning oar
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whats radmin?

young dove
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Radmin vpn

young dove
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@devout osprey for the connect command is that my computer or the network vpn ip

young dove
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@steady topaz im trying the vpn thing and it works with one friend but not another but those two friends can play with each other just fine

young dove
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we can do the host connect thing we did llast night but then they jon my lobby and instantly diconnect

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There is already a player at that playerControllerId for this connections.
<style=cEvent>Heaven's mistake connected.
subscribed
Received vote from Heaven's mistake
Accepting vote from Heaven's mistake
OnLobbyStateChanged memberStateChange=Entered initiatorUserId=76561199181002205 affectedUserId=76561199181002205
Incoming Steamworks connection from Steam ID 76561199181002205: accepted
Incoming Steamworks connection from Steam ID 76561199181002205: rejected
Attempt to send to not connected connection {1}
Failed to send internal buffer channel:3 bytesToSend:8
Send Error: WrongConnection channel:3 bytesToSend:8
Attempt to send to not connected connection {1}
Failed to send internal buffer channel:6 bytesToSend:8
Send Error: WrongConnection channel:6 bytesToSend:8
ServerDisconnected due to error: Timeout
<style=cEvent>Heaven's mistake disconnected.
Closing connection with steamId 76561199181002205
Empty player list given to NetworkServer.Destroy(), nothing to do.
Closing connection with steamId 76561199181002205
Empty player list given to NetworkServer.Destroy(), nothing to do.
OnLobbyStateChanged memberStateChange=Left initiatorUserId=76561199181002205 affectedUserId=76561199181002205

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this is what i get as an error message

sick swift
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Incoming Steamworks connection from Steam ID 76561199181002205: rejected```
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This is where I would assume the issue is occurring.

young dove
sick swift
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My guess is purely speculation.
I do not have the means to be able to solve your problem, I am afraid.

young dove
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ive tried literally every possible fix now ive spent over 8 hours trying to make ror2 muliplayer work

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ive never had issues like this with any other game

young dove
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well i fixed it for one game, the steamworks connection error was fixed by having steam open but i get a new error now

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OnClientSceneChanged networkSceneName=lobby currentSceneName=lobby
A connection has already been set as ready. There can only be one.
Adding local player controller 0 on connection hostId: 0 connectionId: 0 isReady: False channel count: 8
Closing connection with steamId 76561199181002205
Left lobby 109775240992689093.
GameNetworkManager.desiredHost={ hostType=None }
System.NullReferenceException: Object reference not set to an instance of an object
at RoR2.SteamworksLobbyManager.OnStopClient () [0x00005] in <da7c19fa62814b28bdb8f3a9223868e1>:0
at (wrapper delegate-invoke) <Module>.invoke_void()
at RoR2.Networking.GameNetworkManager.OnStopClient () [0x00009] in <da7c19fa62814b28bdb8f3a9223868e1>:0

devout osprey
kind axle
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Hello guys, I'm having problems with mods, I've downloaded r2modman and downloaded few of them, they all seem to be updated, but whenever i start the game, the mods are not active, any ideas? Thank you in advance

young dove
jovial inlet
torpid condor
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Hi , sorry newb questions. regarding the Ror2 Dedicated Server tool on steam. Do me and my friend just open that program and go ahead start playing or do we have to do something first. We are both having some desync issues(after the 2nd stage or so) if we're not the host (it was fine for at least 2 weeks then recently its always now having problems). I tried doing the instructions on the pinned message but it was confusing since im not very techy.

steady topaz
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@torpid condor dediserver on your machine wont solve the connection issue, you need a reliable host connection to serve dedi.
Use someone's else server.
Or fix your network.

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Try radmin vpn network, it lets you establish good enough connection, even thru poorly set or maintained networks, well in most cases.

steady topaz
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@young dove just saw your messages. Those errors mean nothing, there is no usefull info apart from game failing to receive data from incoming connections.
Steam must be running, to run a game, but not needed to connect thru vpn or direct connection.
Use radminVPN provided ip, make sure before even starting a game to ping your host from radmin (right click > ping) if its less than 150ms and doesnt jump around much its playable)
If radmin says next to your host that connection is relayed - its failed to punch thru, in that case game might not work. It indicates something very wrong with your networking or isp.
Host needs to issue host 1 command, from anywhere inside the game except if regular (steam) lobby already set. (Like when you click multiplayer button) because of that game tryes to accept connections from steamworks and sure enough fails to do so.
So, host uses host 1, stay in radmin network with clients, pinged by clients and its not relayed connection.
Clients in same network, pinged by host, not relayed. They copy the host it with right click on host from radmin and use this ip in connect 111.111.111.111:7777 command wherr 1-es are the host ip, make sure to keep 7-s.
You can host a game for radmin and steam clients at same time. One might use radmin, others steam etc. But you have to advert your server yourself, it wont appear insteam for others.

young dove
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I'm already doing all this though is the issue

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I've spent over 10 hours trying to fix this, all three times I thought I had a fix it only worked for one game and that's it

steady topaz
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@young dove im confused, its work for you and your friend, but not for other friend?

young dove
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All my friends can connect just fine, I'm the issue

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But I've done everything

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And I've fixed it several time but only for one game

steady topaz
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@young dove its not a fix, its workaround from your network missconfiguration/isp problems.

young dove
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All other online games are fine though

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Even other p2p

steady topaz
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@young dove you need to be more specific, I can't derive whats happening on your end. Ill try to help, but in 2 days, im bisy for that time. Hit me up later, we will go thru networking inspection

steady topaz
young dove
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Smash ultimates connection has never been an issue and it's 3am so I'm having trouble thinking of other examples rn

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Question would it be any differnt if someone else hosted the radmin, cause normally I do it

#

@steady topaz sorry, keep forgetting to reply/at

steady topaz
#

@young dove looks like SU uses p2p with nex for matchmaking AND all players are the clients, dont know who is the host, but not players. Ror2 makes the one who starts the lobby - the host. This player needs 100% working external connection to pass data from one client to another. He becomes the middle point, the knot where all data comes and where it sends. You seem to have problems both recieving and sending data, that's why you see black screen when joining, and others see it when you host.
It doesnt matter who made a lobby in radmin, all memebers are on same rang. Only thing that do is who hosting a game, who types host 1.

#

@young dove tell me yes or no.
If you and your friend in radmin network, your friend makes host 1 command and you copy his radmin ip and use it for connect 111.111.111.111:7777 comand.
Are you able to join?

young dove
#

No

#

The few times it has worked have been both with and without radmin

steady topaz
#

@young dove yep, seems like both send/recie problem.

#

What's your isp name?

young dove
#

Although I did play with that one guy in Egypt when you two showed me how to radmin

young dove
steady topaz
#

@young dove sure

torpid condor
#

@steady topaz thank you!

young dove
torpid condor
#

sorry wrong tag

young dove
#

thought as much, goo said all the magic words

sonic turtle
#

gamepad binding

#

no gamepad binding

plush treeBOT
#

@sonic turtle, We have two known solutions for the topic 'no gamepad binding'. Would you like to view them? (Y/N)

sonic turtle
#

y

plush treeBOT
#

@sonic turtle,
This issue occurs when Windows is reporting a gamepad, joystick, or other input device providing a non-neutral input. This is usually caused by:

  1. Having a gamepad, flight stick, HOTAS, pedal, racing wheel, or any other kind of non-keyboard/non-mouse input device plugged in. Simply unplug the device from your computer.
  2. Having vjoy installed. If you've ever tried to use a GameCube controller with your PC, you probably have it installed. Opening your computer's Device Manager window should allow you to disable or uninstall it.
sonic turtle
#

the only other usb plugged in right now except for the mouse keyboard and controller is my speaker but i dont think that counts

#

let me try disconnecting it anyway

#

and i didnt see anything about vjoy on device manager

#

still same message

jovial inlet
#

@sonic turtle and does it disappear when you disconnect your controller?

sonic turtle
#

it disappears if i move my mouse

jovial inlet
#

weird

sonic turtle
#

but when i disconnect it it also disappears

timber pawn
jovial inlet
#

@timber pawn question, have you used manual mods in the past?

timber pawn
#

no I havent

jovial inlet
#

and are you launching the game via r2modman?

timber pawn
#

I dont even know howtouse them

jovial inlet
#

okay

timber pawn
#

I launch the game via Steam playbutton if that awnsers your question haha

#

I may have an idea, why my game is crashing. I didn't buy the game on Steam I but it on Instatnt Gaming when it was on sale. Maybe the product key I bought is corrupted and that's why the game crashes. The logs also state that an unauthorized address could not be accessed. Maybe that's because of that?

jovial inlet
#

that wouldnt make sense

#

i generally do not applaud the idea of doing this, but so long as steam accepted the code, the game should work properly

#

nintendo generally bans switch accounts that use codes from unlicensed retailers, but steam doesnt do so

#

the best i could find was either an error in your GPU driver or a windows error

#

i'd like you to do a few things, in this order:

  1. launch steam as admin and verify the game files. after this is done, close and re-open steam (no admin mode required), then, launch ror2 as admin
    --
  2. check the scans we listed in one of the pins in this channel, it can detail certain windows errors and fix them. additionally, un- and reinstall the Visual C++ program listed in one of the lower pins. when done, again run the game in admin mode
    --
  3. completely uninstall your gpu driver and re-install it, and BE SURE to only turn on verified updates and not experimental. when done, run the game in admin mode again
#

if i had to take a guess, it is probably step 2 that will fix this issue because it seems something is wrong in the windows folders. but try these steps one by one, and if it fails please try the following step. if all three do not fix it, please ping me again with the most recent output log and error log

timber pawn
#

Alright i'll try the second one because i allready tried the first one and it didnt helped

jovial inlet
#

okay, thats fine

#

so be sure to properly delete it via the 'install or delete programs' tab, and then re-install

timber pawn
#

do i need the x64 or the x86 file?

#

Or do I need both files?

#

Alright I tried the second solution but after a few minutes the Unity crash code popped up and the game crashed

jovial inlet
timber pawn
#

where can I reinstall my GPU driver?

jovial inlet
timber pawn
#

Hmm weird but I allready did that yesterday and it didnt helped

jovial inlet
#

and you performed the scans, yes?

timber pawn
#

I dont know sorry. How do I do that?

#

Sorry I dont know what exactly you mean šŸ˜…

jovial inlet
#

those scan commands

timber pawn
#

ohh yes I did

jovial inlet
#

these

timber pawn
#

but memtest and the second one did not work

#

It said memtest is an unknown command

jovial inlet
#

huh, weird

#

then do this instead

timber pawn
#

Hmm the game is still crashing

#

But at least it doesnt freezes my pc anymore it just crashes every run after a few minutes

jovial inlet
timber pawn
jovial inlet
#

okay so, we are making some progress

#

since there is at least a unique access violation

#

@timber pawn i have a new set of instructions, that i hope will work properly

#

first, back up your save file, where to find it can be found in the first pin (just copy it onto your desktop for example)
then, delete risk of rain 2 via steam, and go into file explorer to find the folder of the game. if there are ANY remaining files of ror2, delete those manually
you can then reinstall the game, launch and see if that works properly

#

if that does not work, please ping me again

timber pawn
jovial inlet
timber pawn
#

allright wait a sec

#

there are no crash reports in my folder

#

Is that because the game freeze my computer maybe?

jovial inlet
#

that could be, if the ror2 logo does not pop up the game cannot create a crash folder

jovial inlet
steady topaz
#

@jovial inlet doesn't look like something specific.
Likely xmp/ram issue. Mem adres makes no sense.
@timber pawn Disable XMP memory profile from bios. If you have more than one ram cards try to swap them around, try to use only one.

timber pawn
#

alright i'll try that tomorrow

#

thx for all the help guys šŸ™‚

sick swift
#

Regardless of where it’s bought, Steam will give you the same copy that it has given everyone else for the license.

sick swift
sick swift
timber pawn
#

Allright my Xmp was disabled. I enabled it and switched my ai overclock from xmp 2 to xmp 1

#

I'll see if it works maybe now

timber pawn
#

It crashed again and i dont know how to switch the slots of memory

sick swift
#

Your motherboard manual will have a guide to do so.

steady topaz
#

@timber pawn Open up the case, locate ram, throw off 2 levers on one of rams, gently pull from one side, then from opposite. It'll come out easyly. Unplug all, but one. Run the game, see if it still crashes, if so swap that one tam card for other one, run and see if game still crashes.
Note not to wear sintetic or wool fabric, touch the case at exposed metal before touching insides. Esd could kill electronics. If its your 1st time, watch some tutorials before.

sick swift
#

You mean synthetic wool?

steady topaz
nova laurel
#

I have no idea why I'm having 20-30 fps while having GPU : NVIDIA Ouadro K1200 and CPU : Intel(R) Xeon (R) 3.50GHz (I have all setting on medium and low)

sick swift
#

Considering that the Quadro K1200 is not that powerful, I would imagine that it's maxing out it's utilization.

#

Use GPU-Z to check the GPU Statistics.

thick narwhal
#

Risk of rain 2 refuses to use all of my cores and the game is running at like 25 fps on my 2080ti i9 build

#

Does anyone know of a way to fix this? I've checked some of the history of this channel but I haven't seen much on how to do so.

#

Sorry, I've checked some more. The game apparently only uses 1 core so that answers my question.

steady topaz
#

@thick narwhal check gpu utilisation

thick narwhal
#

ror2 is using about 20% of my gpu on task manager and my afterburner lists the following:

#

I have no clue how it's running at 44c though, it usually runs much hotter than that for games using my entire gpu's memory

#

I've resolved it. I did some changes to the game (disabled fullscreen optimization and changed power mode, set priority and such) and that fixed it.

#

I'm actually getting 3 digit fps now thank god

steady topaz
#

@thick narwhal post step by step solution of yours, it would be helpfull for others, if you will. Glad it's now ok for you, but this seems to be a common problem for rtx series users.

thick narwhal
#

Notably, when I booted up my thunderstore installation, my gpu utilization dipped greatly

#

On the default ror2, I don't know what exactly fixed it, but I just kinda did the general fixes suggested by a few other people, basically only what i put above. Apart from that, nothing else really.

eternal vault
#

will there ever be a fix for the 60Hz issue, been playing for about 1.5 years now and still can't change that

steady topaz
#

@eternal vault elaborate, what's the issue?

jovial inlet
#

how the game calculates everything on 60 hz when it comes to stuff like attack speed iirc

eternal vault
#

no

#

I can't switch to 144Hz

#

that's been an issue ever since, it resets as soon as I leave the settings

jovial inlet
#

you can edit it in the config

eternal vault
#

where do i find that

jovial inlet
#

here

eternal vault
#

much apprecitaed

jovial inlet
#

save the file after editing and it should work

eternal vault
#

there seems to be no option for refresh rate here

#

maybe that's also why it always resets immediately

jovial inlet
#

cant say, but it should work regardless

eternal vault
#

well, there is no refresh rate in the config, so it makes sense that I'm unable to change it

#

time to verify the integrity

steady topaz
#

@eternal vault 14 line, iirc

eternal vault
#

particle cost

steady topaz
#

Something along 1280x720x60

eternal vault
#

ah I see it now

steady topaz
#

Last digits is rfr

eternal vault
#

it's at resolution, it's like line 20

#

22

#

let's hope this works

steady topaz
#

Do you have a fps_max line there?

eternal vault
#

yea

#

-1, aka infinite

#

nah, it didn't update, back at 60 Hz, guess it's just not meant to be

steady topaz
#

Hm, shouldn't be therr at all. Maybe things have changed tho , check autoexec.cfg if you have this file next to config post its content here

eternal vault
#

don't have it

#

only server_startup.cfg

steady topaz
#

And your changes saved in the config after you tab the game?

eternal vault
#

yes

#

but even chaning it back to 60Hz doesn't update the 144 in the config at all

#

It seems as the Hz amount in the settings is not simply not tied to any line there, which is also why it always resets, but I just validated all game files, so, nothing to do about it, except learning programming maybe

steady topaz
#

@eternal vault it's an app settings that could be overruled by driver settings, gpu software and general performance presets.

#

You need to check your nvidia control panel or whatever its called now. Dont remember

eternal vault
#

weird that only this game ahs this issue, since it also immediately resets as soon as I leave settings and go back in. that shouldn't happen even with the control panel, but I'll try what I can find

#

I think I found the issue

#

in the control panel it was capped at 60 HZ, and not going any higher. because it's selected on the Ultra HD section, but now it switched back constantly, but at least this should be easier to solve, thanks for all the help.

jovial inlet
#

thanks for telling us what fixed it šŸ‘

acoustic timber
#

I'm running bootcamped Windows 7 on a 2017 21.5inch iMac, and for some reason every time I try to run RoR2 (or windows itself for that matter) it takes about 10 mins for the game to show anything, and then the frame rate is so low it's unplayable

#

my specs seem to meet the requirements so what's going on?

sick swift
#

Regardless of your FPS issue, you shouldn’t be running Windows 7.

#

It’s EOL, and doesn’t have any security updates. You’re pretty much a security vulnerability for your entire network.

acoustic timber
#

EOL?

#

also am I kind of screwed in that case? I was under the impression that whatever OS you bootcamp is kind of permanent

sick swift
sick swift
#

I would also imagine that your problem is related to graphics drivers if your model has a dGPU.

acoustic timber
#

ah I see. it's strange because I could run it like a dream bootcamping windows 7 on a 2011 imac

sick swift
#

I’d get a more up to date version of windows running on a partition before assuming something is wrong with the hardware

#

It’s likely that Windows 7 in combination with drivers is going to be your root cause

acoustic timber
steady topaz
#

@acoustic timber well, im a sitting duck, using win 7 due to personal preference, itd fine aslong as it separated thru firewalls and user knowe what he's doing. But the above statements totally true, consider an update.
I totally made some headache for some particular awesome modmaker in the past. Things wasn't working as expected due to old software that mods rely on.
Save some headache for yourself and get an update.

acoustic timber
steady topaz
#

@acoustic timber i think there is an option to update the os from windows update center, im not sure if its free deal, but it sure was before

acoustic timber
#

sick, i'll look into that, thanks!

sick swift
#

I'd recommend not doing an upgrade so that your entire system does not have to do what I consider a "filesystem shuffle"

#

Generally upgrades hurt the system more than they help it, there's a ton more of reasons - In the end it's better if you do a full OS install from an ISO rather than upgrading

low quiver
#

bro please someone where save files are located on linux using proton

sick swift
#

The same place they would be on Windows

#

Proton is just a translation layer, it doesn’t change what files the program uses/changes

#

For future reference it would be easier to assist you if you give more information about what OS you are running, because there are various flavors and distributions of ā€œLinuxā€

#

Such as, just a few:
Mint
Ubuntu
Arch
Fedora

Each of which have their own flavors, and some are vastly different from others.

#

The top pin currently shows the directory that the game hosts it’s save files in. Not too hard to navigate to :)

tribal viper
#

my controller won't work for the game anymore

#

it says unknown for all my buttons

#

not sure what I should do?

jovial inlet
#

@tribal viper does it say no gamepad binding

plush treeBOT
#

@jovial inlet, We have two known solutions for the topic 'no gamepad binding'. Would you like to view them? (Y/N)

jovial inlet
#

y

plush treeBOT
#

@jovial inlet,
This issue occurs when Windows is reporting a gamepad, joystick, or other input device providing a non-neutral input. This is usually caused by:

  1. Having a gamepad, flight stick, HOTAS, pedal, racing wheel, or any other kind of non-keyboard/non-mouse input device plugged in. Simply unplug the device from your computer.
  2. Having vjoy installed. If you've ever tried to use a GameCube controller with your PC, you probably have it installed. Opening your computer's Device Manager window should allow you to disable or uninstall it.
jovial inlet
#

if yes, follow above steps

low quiver
sick swift
low quiver
#

proton is just running the steam lottery

sick swift
#

~/.steam/userdata/Usr#/game#/etc

low quiver
#

my userdata was in the directory the game was installed to instead

sick swift
#

As said ymmv

sick swift
uncut loom
#

Hello everyone, im currently having an Issue with the Game. I dont have any sound at all. Literally none, i tried numerous methods such as deactivating spatial sound, updating my drivers and windows, checking the hardware, setting the audio output, verifying game file integrity and restarting both the game and my system. I cant seem to make it work. I used a save-file editor to get Loader, but other than that i have not modified the game files. I tried creating a new profile and using it, but it doesnt work. Uninstalling and reinstalling the game did not help either. Does anyone have a fix or can help me make it work? If it is of any importance, my OS is Windows 11 Home, as i had issues with word 2019 back then with the Windows 10 home version, due to it being the Home version.

slim coral
#

I completed the game yesterday for the 5th time beating Mithrax and escaping on the ship but still no achievement, I was told to reinstall the game and I did and then tried again and still no achievement. Is there a way to fix this bug?

jovial inlet
#

something like sonic studio

jovial inlet
#

check the pins on how to do that

uncut loom
#

i can see in the advanced audio settings, that i have digital audio from realtek and then the headset im using from logitech

uncut loom
#

if i did search in the wrong spot i apologise, not used to all of this ^^

jovial inlet
#

it should be under audio or something

uncut loom
#

this?

jovial inlet
#

yes

#

can you right click the Realtek one and see if it can be updated

uncut loom
#

nah cant be updated it says

jovial inlet
#

hmm well, at least we know that is working

uncut loom
#

i mean, if the audio driver wouldnt be working other applications would have problems too right

jovial inlet
#

not necessarily

#

but its unlikely

uncut loom
#

everything else is working, i tried around 30 games and other applications

jovial inlet
#

its probably something unity related

uncut loom
#

maybe windows 11?

jovial inlet
#

i dont know, but it shouldnt cause issues

#

well regardless, in the 2nd pin we have a few scans listed

uncut loom
jovial inlet
#

please try those except memtest, that one is not relevant

uncut loom
#

aight thank you, once i tried it imma get back here

jovial inlet
#

šŸ‘

#

if it doesnt work, please send an output log along with it

#

?files

plush treeBOT
#

@jovial inlet,
Output Logs
While the game is running, it is continually writing to a file called output_log.txt. This file can help us get more information about the issue. If possible, please upload the file here. The file is usually located at:
C:\Users\<UserName>\AppData\LocalLow\Hopoo Games, LLC\Risk of Rain 2\output_log.txt

Crash Dumps
If the game crashes it will generate a Dump file. Similarly to output_log.txt, it can help us track down the source of the crash. Please upload your crash dumps here if possible. The file is usually located at either:
C:\Users\<UserName>\AppData\Local\Temp\Hopoo Games, LLC\Risk of Rain 2\Crashes\crash.dmp
or
C:\Users\<UserName>\AppData\LocalLow\Hopoo Games, LLC\Risk of Rain 2\Crashes\crash.dmp

jovial inlet
#

here is the location

uncut loom
#

alright so i tried the tests in this and it showed that it was fine

#

here the output logs

#

this one was made when i started the game

#

this is the one after i closed a solo run if that is important in any way

jovial inlet
#

@uncut loom ill look at them later, but thanks

uncut loom
jovial inlet
#

@uncut loom there is nothing wrong with these output logs

#

go into this file with notepad

#

and see if the master volume is not 0

#

if it is not, please edit it to 100 and be sure to save

#

after that, please retry the game

#

and if it is already on 100, please let me know

jovial inlet
#

hmm, so thats not it either

uncut loom
#

could it be the savefile editor

#

that i changed my progress on my profile?

jovial inlet
#

no

#

that literally doesnt matter, config file is seperate

#

but tell me, did you update any driver and shortly after got this issue?

uncut loom
#

i installed WeMod beforehand which is a trainer for games

#

i havent updated anything no

jovial inlet
#

and have you tried deleting said program?

uncut loom
#

i can try right now, but no i havent

jovial inlet
#

then please do

uncut loom
#

nevre had an issue with that so i didnt suspect it

jovial inlet
#

we never know, sometimes programs interfere in the most random of ways

uncut loom
#

ye i can imagine, friend told me the same just now

jovial inlet
#

šŸ‘

uncut loom
#

aight doesnt work

#

i uninstalled wemod and it still wont work

jovial inlet
#

old something

#

im literally digging through the archives because we almost never have sound-related issues lol

uncut loom
#

i can tell xd

#

i will uninstall and resintall vcredist i guess=

#

how tho, i cant find it as a program in my application list

jovial inlet
#

its the Visual C++ installation the game uses

#

please delete this one from your programs list and then re-install it

uncut loom
#

which one do i install

#

ah 2015

jovial inlet
#

the 2015 yeah

uncut loom
#

both i suppose right?

jovial inlet
#

and dont worry about deleting something another game relies on, you can always redownload them

#

yeah i guess

#

although wait

#

do you even have this one installed

#

please try to install it first and see if it gives you an error message

uncut loom
#

didnt read the messages sadly, but i uninstalled the 2015 ones and installed the new 2015 ones

#

still wont work

jovial inlet
#

dang

#

well i checked and i only have 15-19 as well so it was the right one

jovial inlet
# uncut loom

@steady topaz person above has no sound in the game at all, could you maybe try and get something out of these logs?

uncut loom
#

if it helps, i could stream or smth and you can direct me if you want to check something while have the game open

#

it also said something weird just now while i tried streaming the game to a friend of mine, discord asked me for permission to stream the sound of the game, which never happened with any other game before, maybe it has something to do with permissions or something

jovial inlet
#

@uncut loom have you tried opening steam/the game in admin mode

#

sound stupid, sometimes fixes stuff for no reason lol

uncut loom
#

i tried just now, did not help

jovial inlet
#

:/

uncut loom
#

this is truly a society moment

sick swift
#

Make sure that the game is being directed into the right driver set.

uncut loom
#

and how do i achieve it

sick swift
#

I couldn’t walk you through it as I no longer have a Windows Install. But it’ll be under sound options where you can allocate what program goes to what audio device on the machine

uncut loom
#

ye i just did, aint working

#

nvm just worked

#

idk why, idk how but it just worked, i plugged in another headphones, then set the game audio to my actual headset and now its working

uncut loom
jovial inlet
#

god dang

#

imagine me facepalming loud as can be

#

this is like the first thing you should try before telling someone to disassemble their pc config, good job me happiesttroll šŸ‘

astral rain
#

Do VPNs just not work on this game

#

I try to join multiplayer games with a VPN and it joins into the lobby but no characters appear and I cannot interact with anything

steady topaz
#

@astral rain VPNs do work, but needs to be not restricted. Game is p2p and needs 7777 tcp open both ways. If you see an empty lobby that's means the game failed to receive essential data from host, but it was able to find the server initially.
Try to rethrow a connection, other nodes could be used, that might support data forwarding. But it's likely won't be stable.
There is an option with console commands to connect directly with ip including lan (and as aresult emulated lan too). You could try radminVPN as your media network instead.

grave holly
#

o i wanted to change the name of my profile, so i deleted it after saving the file and created a new one. now im not sure if i saved the right file. the problem is when i go to the folder with the profile files, none of them are the new one. idk if this make sense, i dont know how else to explain it. Also, i have 2 separate folders with profile sin them, but i only have one profile

sick swift
steady topaz
#

@grave holly too much confusion here.
As i understood you deleted the game profile, created fresh one and didn't do anything with it, not even picked it and played.
Then you changed your steam account or what?
How did you end up with 2 folders? Are they different userdata id's?
Post full paths to all such folders and a pic of profile selection ingame.
Note that if you Indeed have multiple steam accounts the userdata contains multiple user folders, one per user.

orchid flame
#

reinstalled the game after months on pc, for some reason the game runs at 60 even though in settings i have it set to max in the game settings

#

ive messed with nvidia control panel and turned off vsync and made sure that control panel is allowing for the game to run at 170fps

#

it runs flawlessly at 170 but only when i tab out of the game

orchid flame
#

i restarted my pc to mess around in bios for something else and it works now lol

grave walrus
#

this has never happened to me before so forgive me if this is the wrong channel, but uhhh help?

sick swift
#

Profile is corrupted.

#

Run it through a profile editor and see if it can recover and fix the profile.

sick swift
#

alternatively you can just make a new one and ignore the old

sick swift
grave walrus
sick swift
#

no

grave walrus
#

wait that could mean 2 things

#

i mean the pinned message by arcpirate

sick swift
#

scroll more for another answer.

grave walrus
#

i might be blind but i cannot find it

#

sorry for my dumbassery

sick swift
grave walrus
sick swift
#

Those are two methods that you can use to replace the userfile.

#

Strange.
You can use the first method you ran across then to replace the file

grave walrus
#

i have decayed so rapidly

#

i am so sorry you have to deal with my bullshit

sick swift
grave walrus
#

well it worked

#

there go my logbook entries sadly

sick swift
#

you can fix them manually. there are guides online

grave walrus
#

yeah i found one

jovial inlet
#

<@&559786374228738069> free nitro! wow!

hearty bronzeBOT
#

dynoSuccess Nini35#1288 was banned

low quiver
jovial inlet
#

im just that good

#

(it was before the ban thingy)

low quiver
#

by like 35 minutes lmao

sturdy basalt
#

hey people! my game is crashing randomly it seems like

#

during runs only... could someone try to help me? :(

sick swift
#

Check the pins.

#

Going to need more information in order to widdle out what the issue might be

#

Output logs and crash logs are going to be what's really desired.

sturdy basalt
#

thx, forgot to check the pins :<
gonna fetch all that's needed

jovial inlet
#

the crash.dmp is not helpful because we cant read it

sturdy basalt
sick swift
# sturdy basalt this one?

For the sake of making sure that everything is proper, can you follow through with a DDU reinstall of your current graphics drivers?

#

Here is a write up on it if you are unfamilar with the program. https://www.wagnardsoft.com/content/ddu-guide-tutorial

sturdy basalt
sick swift
#

Sounds good, if it doesn't solve the solution, there might be more to dig through.
I generally see D3D11 and Access Violation in unity as a driver mishap however.
Granted, it's not always the case, but 90% of the time it is.

sturdy basalt
sick swift
#

God no. If you can, disable hardware driver installs when installing the latest manually.

sturdy basalt
#

alright, thanks :)

sick swift
#

Letting Windows do the bulk work for most of your other drivers, sure - graphics drivers is always a no however

sturdy basalt
#

that's new for me xD thank you

sick swift
#

Windows will get the latest one that has been submitted and most of the time it's months old.

sturdy basalt
#

previously it ran with some artifacts with reflexes on, and turning it off made it crash some time later

#

my gpu is dying, great

steady topaz
#

@sturdy basalt drop more crashfiles.
Dont jump into conclusions right away

sick swift
#

What type of artifacts were present
Could you provide a screenshot / photo with your phone - preferably both.

#

If it shows up in a screenshot it's most likely program related - if it doesn't it's most likely hardware related.

sturdy basalt
sturdy basalt
#

the game is there and running but with no graphics, and it doesn't crash. it just freezes

sturdy basalt
steady topaz
#

@sturdy basalt similar issue happens in other games too?
Its hard to point down the gpu from those logs, but game detects problems in video module, before crashing due to inaccesible memory.
This both could be result of random ram related crash and gpu driver/hardware problems. Those glitches doesnt look like ones i seen, seems to be overexposed dots in random screenspace, while textures are fine, id say its main gpu chip problem, not gpu memory.
Yey again, i havent seen this before and logs arent say much.
If those exact glitches happen in other games i think its gpu chip.

sturdy basalt
#

so it's most probably a vram chip?

#

and yes, those do happen in some other games too

#

in furmark it runs smooth, but anything unreal engine 4 related or with reflections that happens :(

steady topaz
#

@sturdy basalt any chance you got borderlands 3 and its present there too?

sturdy basalt
#

tried playing it, and it happened to a lesser degree

#

about the RAM thing - I did the memtest64 tests and it had no errors at all

steady topaz
#

@sturdy basalt like this?

sturdy basalt
#

exactly like that lol

#

in gta V those show up too, but with some miscolored textures too

#

(with high reflex settings)

steady topaz
#

Settings ingames makes almost no difference right?

sturdy basalt
#

it lowers the amount of visual artifacts, but stability wise it doesn't matter much

#

another thing that might be useful for pinpointing what's going on - sometimes I can't watch twitch streams as those return black video, but sound is fine... yet youtube and other media run fine

pure hornet
#

RoR1 support here? can't figure out why gamepad is wonky... won't recognize left on game pad of all things. Right? Yup. Jump? Sure. Fire? of course. Left? No bueno... hard to play a game where I can't shoot behind me. lol

jovial inlet
#

maybe look for a mod or try the unofficial ror1 discord, the link can be found on the reddit page of r/riskofrain i believe

pure hornet
#

it's just weird... 3 controllers (Wired XBox, XBox and a logitech - both logitech and through x360ce)... left doesn't work. and keyboard without mouse is painful.

jovial inlet
#

agreed, but it recognizes those controllers as player 2-4

pure hornet
#

only one controller plugged in at a time

jovial inlet
#

keyboard always takes priority in ror1

pure hornet
#

close/restart game... I'll check the RoR1 discord. We got RoR2 and it's beautiful... got a 4 pack of RoR1 and wasn't expecting to not be able to use the left keypad on controllers

steady topaz
#

@sturdy basalt The thing is... All those pics and videos i found about this exact artifact issue comes from xbox series x users. Starting from november to this day lot of people report they consoles are doing this with newer games. No clear solition, Microsoft customer service replaces consoles entirely. Not sure what's going on, entirely new consoles come with this issue from the box.
Not sure if driver related or hardware defect. By any chance its a new gpu?

jovial inlet
#

but again, please ask in the ror1 discord for solutions, im not knowledgable on the game

pure hornet
#

thanks. I tried to thumb up your previous "check ror1" and I guess I'm a pleb and can't.

jovial inlet
steady topaz
#

@pure hornet what controller do you use?

pure hornet
#

I have Wired Xbox, wireless xbox and logitech

#

in the game menus... the arrow keys work (mouse icon moves up/down/left/right)

#

but in the game itself... left doesn't work lol

#

each controller I stop game, remove controller, plug in another controller, start game

#

same results

sturdy basalt
steady topaz
#

I see, i have no solution then @pure hornet

pure hornet
#

yeah... it's the wierdest thing. I would expect the keys to work... I guess I'll have to figure out the keyboard layout lol

steady topaz
#

@sturdy basalt oof
You tryed complete ddu right?

pure hornet
#

thanks for the responses guys šŸ™‚ I'll check RoR1 discord and just try the keyboard layout. Merry Christmas

sturdy basalt
steady topaz
#

@pure hornet you could use autohotkey to remap controls from gamepad to leyboard arrow keys if nothing helps your case.
You might want to ask how on theyr forum, there should be ready to use compiled scripts, but ask on ror1 disk for solitions first.

pure hornet
#

@steady topaz That's actually a good idea... I'll look into that.

steady topaz
#

@sturdy basalt yeah, try that. Im not sure we could help with this issue for you, that really one of a kind case here. Ill note you if we see another, we might derive some conclusion from it

sturdy basalt
#

I understand, but thank you very much for sharing your knowledge, it helped enlighten the issue :D
merry christmas!

steady topaz
#

@sturdy basalt have a look into info section of gpuz, it should show you what mem used on your gpu.
Found this entry on nvidia site:

Micron memory modules used on some cards are particularly problematic and GPUZ confirms those

pure hornet
#

I can actually move right... AND left now... amazing.

#

keyboard mapping was the perfect google search fodder though šŸ™‚ I wouldn't have thought of that

steady topaz
#

@pure hornet welp, good for you. I suggested ahk bc its easy to setup yourself. It works really fast and doesnt take even % of cpu usage.
Good to know there is ready solutions.

steady topaz
sturdy basalt
steady topaz
#

Found exactly 0 info about what that is, why it appears and how to fix it.
Sorry but that doesn't look good for you.
Contact your seller and manufacturer for what to do next. It does seem like unfixable hardware issue, bc i havent seen anyone reporting for non replacement fix.

#

Where my friend got the gpu there are 36months warranty, the store would test the card in 31 day and provides replacement (not performance wise, but functionality) for that time. If no warranty breached and faulty hardware confirmed they return money or replace with exact analog.
If warranty exceeded they can't do anything. Check if you still have it, it will be easier to replace in the store, than going for rma

sturdy basalt
# steady topaz Where my friend got the gpu there are 36months warranty, the store would test th...

sooo yeah, I tried to RMA this same card 2 months after buying it, but they offered cash only and it was the start of the chip famine. I'm kinda stuck with this one.
it's a prebuilt rig, tried contacting the ones who built it for months but they won't budge. they even won a legal action, as their technicians said that this GPU was "working as expected".
my loss! lol
gonna try reballing or something along those lines after I've properly tested it in another system

steady topaz
#

@sturdy basalt that doesn't look like soldering issue, this artifact is very specific to what games it appears and software it runs off.
So far i saw dx12 and unreal engine beeing the worst case. Artifacts seems to be different to common ones, with missing chunks of the screenspace thats usually related to gram issues, i think its a misbehaving shader block inside the chip. Saw some mentions towards it too. And the fact that manufacturer just replaces whole card or entire console kinda points toward unability yo fix it with cheaper methods.
But o dunno, not an expert at all.
Hope you get something going with this.

sturdy basalt
sick swift
#

I would contact the card’s manufacturer

sturdy basalt
# sick swift This heavily points to hardware related damage

now the thing is, I get R$2300 if I accept the cash back, and a completely nonfunctional one is going for R$3000. the gpu prices steepily increasing ran me over with this... gonna take the gpu to a friend's house this weekend just to confirm that it's not the rest of the system, then sell it as a malfunctioning one and buy a 1660 super with the cash I get from selling it.

sick swift
#

The card's manufacturer will most likely replace it.

sturdy basalt
hearty bronzeBOT
#

dynoSuccess creature#7809 was banned

midnight lintel
#

I have been having this problem with miltiplayer games for a long time. Me and my friends cant get past the character select without getting disconected. Ive talked to a couple of people who say they have not been having the same issue. My game if up to date and i am on xbox one. Any and all help/advice is appriciated :)

steady topaz
#

@midnight lintel its a connection issue, idk how to help you with xbox tho. If your console connected to home network check that you have upnp enabled in your router, this might help.

midnight lintel
steady topaz
#

Basically talk back option, that lets your console to tell your router that you need to pass data for game to work.

#

You can enable same feature with forwarding ports, but that takes some knowledge. I have no idea what ports game uses on xbox and how the console deals with p2p. Cant help you there.

midnight lintel
#

thanks alot goo, ill look into upnp and hopefully try and get my multiplayer working!

steady topaz
#

But its 100% a connection issue if you see a lobby screen without any buttons active - you're a client trying to connect to host and failing to retrieve data from host that needed to fill the contents of the buttons and such

#

@midnight lintel Try to forward or open those ports in your router:
Risk of Rain 2 - Xbox One
TCP: 3074
UDP: 88, 500, 3074, 3544, 4500

#

Flip upside down your router, find a sticker, see the model name.
Google for How to open ports on "a model name"
Follow tutorial, there should be plenty on the net.
Allow/open/forward those ports from above.
Game needs those.
Important part - the problem might be on your side, on your friend side, or both of you, so both of you need ports to be open for the game to work.

#

@midnight lintel Some more info šŸ”¼

midnight lintel
#

Ok, i will try this. Thank you!

near dagger
#

What do when game go black

cyan spire
#

Hello, i have been playing ror2 for a while but now there is some problerm with my vga, sometime it make disconnect sound then going back to be normal but ror2 will be stop working

#

btw i have been check the drivers too but there is no problerm with it

steady topaz
#

@cyan spire likely gpu driver corrupted and repaired, data lost so game can't get back to where it was and needs to be loaded again.
Ddu and new driver will fix that.
Otherwise might be faulty gpu.
I heard cables could make some mess to, but can't confirm.

jovial inlet
#

at the start or randomly

near dagger
#

Sometimes it'll just go black whenever i have like 11+ Ukeleles. It usually comes back to.

jovial inlet
#

thats not very consistent

#

please make sure your graphics drivers are up to date

raven void
#

is there any way to recover corrupted profiles?

jovial inlet
hollow fox
#

Hey so I am unable to connect with my friend, we are on PC and we have played a ton previously. We have tried re-installing our games/verifying file integrity. The issue is when we try and connect to each other we see the lobby, but more less instantly get kicked to the main screen after seeing the lobby for a half second. We have gotten into game once, but then the person whos not the host gets disconnected before they load into the game. If you need any more please let me know and I'll provide.

ashen eagle
#

The game cannot be purchased in the Argentina eshop

silent ridge
#

My friend just got the game and has been getting this issues. verifying, reinstalling and stuff doesn't really fix the issue. Redownloaded microfosoft c++ thing and it fixed it for one session but on the subsequent one, its back to this screen. Anyone have any ideas. Don't really know how to look up the name of this issue online

steady topaz
#

@silent ridge time, timezone and date need to be correct.
Uninstall 2019Msvc both for 64 and 86 then unistall any 2015 ones. Install those https://www.microsoft.com/en-us/download/details.aspx?id=48145 for 64 and 86.
Disable antivirus after you checked the files, but before installing.
If its avast antivirus then just uninstall it, really its an malvare itself.

regal apex
#

Hello everyone. I recently bought Risk of Rain 2 through Steam. After installing it, I tried to open it but a black screen came up. I can hear the music but after some time the game crashes. I tried some solutions I could find on the internet like disabling the firewall, running the game in windowed mode via Alt+Enter and checking for driver updates but I couldn't fix the issue but the only thing that changed is that now the black screen is white.

jovial inlet
#

but i would like to ask, does it show the ror2 logo or not? because this indicates that an error.log is being written

regal apex
jovial inlet
#

no worries, its just that redirecting you to it is faster

#

:)

regal apex
#

it shows a blank white screen

jovial inlet
#

and then it just closes?

regal apex
#

yea

jovial inlet
#

hmm, so that means no logs

#

do you at least have an output log by chance?

#

?files

plush treeBOT
#

@jovial inlet,
Output Logs
While the game is running, it is continually writing to a file called output_log.txt. This file can help us get more information about the issue. If possible, please upload the file here. The file is usually located at:
C:\Users\<UserName>\AppData\LocalLow\Hopoo Games, LLC\Risk of Rain 2\output_log.txt

Crash Dumps
If the game crashes it will generate a Dump file. Similarly to output_log.txt, it can help us track down the source of the crash. Please upload your crash dumps here if possible. The file is usually located at either:
C:\Users\<UserName>\AppData\Local\Temp\Hopoo Games, LLC\Risk of Rain 2\Crashes\crash.dmp
or
C:\Users\<UserName>\AppData\LocalLow\Hopoo Games, LLC\Risk of Rain 2\Crashes\crash.dmp

regal apex
#

lemme check

jovial inlet
#

here is how to find them

regal apex
#

thanks

#

oh found the output log

jovial inlet
#

then please send it

regal apex
jovial inlet
#

thanks, ill have a look

#

okay so, it is clear that textures and models just refuse to load, hence the nothing

#

please go through the pin on crashes and see if that fixes it for you

regal apex
#

ok ty so much

jovial inlet
#

feel free to @ me if all of that didn't work, and if it did please tell us what did work so we know for future cases

regal apex
#

ok will do

regal apex
#

@jovial inlet sry for disturbing. I tried all of the solutions but sadly they did not work however, when I was doing scannow it said that the pc had found some corrupt files but was unable fix them. It made a CBS log. Every other cmd command worked normally.

jovial inlet
steady topaz
#

@regal apex not just textures, shaders, even vertexes.
That isn't really helpful info, but it look familiar, have you installed some games recently? Namely Minecraft maybe?

regal apex
steady topaz
#

@regal apex this might be msvc component going corrupted, when something needs 2019 one it sometimes damages 2015 ones that game uses.
Uninstall 2019 both 86 and 64 versions, then uninstall 2015 ones if you have them. And only then install those https://www.microsoft.com/en-us/download/details.aspx?id=48145
If error pops up, install ccleaner, run registry check and press fix all issues, then install those by the link.

solid galleon
#

not quite sure if this is where im suppose to post this, but i'm having issues with creating dedicated server on my server computer. i followed the steps on multiple websites on how to get it running, i looked at pinned, i port forward multiple ports, even shut off the firewall for a moment just to see if i could reach it.

no matter what i do, trying to connect to the server via my external ip always comes out with

"Warning: Wrong connectionID in received user packet."

At first, i thought it was because it i was running a modded server, but i have this same issue with vanilla. i can get to this server via lan. and with the external ip, i can get into the computer via RDP. (i enabled it just to see if port forwarding was working right)

can anyone give me some pointers on to what i could be doing wrong.?

#

oh also, i have the google nest wifi as my modem. if that can give any more insight.

zealous violet
#

my friend opens the game modded but it loads the game but no mods, directories are verified and everything is normal compared to mine, it just opens like normal.

jovial inlet
zealous violet
#

thunderstore/ror2modman

jovial inlet
zealous violet
#

oh, there is modding discord, of course

#

already left a message in the modding channel for now. thank you for the help good sir šŸ‘

shrewd iris
#

I have a problem where my game doesn't save between sessions (PS4), this is a recent problem that never happened before, but now every time I reboot the console the progress is reverted to what it was yesterday

opaque token
#

Recently running ror2 my game crashes everytime on stage 3, I think this may be hardware issue but is there any other problems that couldve caused this?

regal burrow
#

The Game Uses A Lot Of Memory

opaque token
#

Like 4, google, discord, spotify, and the game

#

sometimes razer synapse

regal burrow
#

Yeah Probably Just Close Chrome, It Takes Up Alot Depending On What's Open And In Your Cache

sick swift
void kernel
#

Hi all. I bought RoR2 a few days ago with some friends but I'm having major multiplayer issues. Every time I join their lobbies, I get massive desync issues. My shots don't register 99% of the time and interactables take SO long to activate. Even damage I receive is very delayed. But I can move around perfectly fine and everything else is fluid. My friends' survivors move fine and when they hit a monster it's registered as soon as they make contact. My drones also work fine and as an Engineer, so do my turrets. My internet speed and connection are totally fine. I can play any other online multiplayer game with no issues. It's literally just RoR2. Also, when I check the console, my ping is good (two digit numbers) but the console throws all sorts of sync error messages

void kernel
opaque token
sick swift
opaque token
#

thanks lad

frigid oracle
#

could someone help me with

#

what is the default setting for AVX

#

ive done the things on the pinged msgs

frigid oracle
#

anyone here?

jovial inlet
#

?files

plush treeBOT
#

@jovial inlet,
Output Logs
While the game is running, it is continually writing to a file called output_log.txt. This file can help us get more information about the issue. If possible, please upload the file here. The file is usually located at:
C:\Users\<UserName>\AppData\LocalLow\Hopoo Games, LLC\Risk of Rain 2\output_log.txt

Crash Dumps
If the game crashes it will generate a Dump file. Similarly to output_log.txt, it can help us track down the source of the crash. Please upload your crash dumps here if possible. The file is usually located at either:
C:\Users\<UserName>\AppData\Local\Temp\Hopoo Games, LLC\Risk of Rain 2\Crashes\crash.dmp
or
C:\Users\<UserName>\AppData\LocalLow\Hopoo Games, LLC\Risk of Rain 2\Crashes\crash.dmp

jovial inlet
#

in the same folder as the crash.dmp

leaden whale
#

hi guys

#

i have recently purchased the game and i frequently get promted with this error screen. Its very random, some days i can play for 6hours straight and this won't pop up and some days i can only play 6 seconds and it will pop up. Ive tried a fresh instal and still i get the same thing. Can anyone help?

#

oh it wont let me post the screenshot xD

#

the error screen is

quick ice
leaden whale
#

Risk of Rain 2 - Unity 2018.4.16f1_e6e9ca02b32a

#

ah my bad

#

there we go šŸ˜„

quick ice
leaden whale
#

perfect ill hop to it. Thank you

#

is this the log you need?

#

and this too šŸ˜„

leaden whale
#

for reference i did the thing that is pinned and i still got the same error

fervent carbon
#

this keeps happening to my friend when he joins me and it also happens to me when i try to join him

leaden whale
#

Hey guys, has anyone had a chance to have a look at the error.log and crash.dmp files I posted?šŸ˜‡

humble belfry
#

hello I have an issue with my game consistently crashing upon reaching the final stage, I tried what's mentioned in pinned messages and it didn't work. here's my latest error log and my crash file (I had 2 others prior to this if you think it helps ping me and i'll post them too)

jovial inlet
#

will probably be tomorrow because i dont have access to my pc at this moment

leaden whale
#

tyvm man appreciate it šŸ™‚

jovial inlet
#

šŸ‘

peak trail
#

Issues joining friend's game
Hello all, looking for some help here.
When I join my friend's lobby or they join mine, only the host is able to select a class, while the person who joined can't click on the classes or ready up. When the host starts the game, the other player is kicked to the main menu. We've tried inviting to the party before the lobby is created, after its created, and tried public, friend-only, and private lobbies. I've also verified my game files and run the application as administrator. We've never used mods.

We can't even join the same public lobby. i tried with different friends and its not working. I tried every fix in google i found and still nothing works

Please let me know if anyone has the same issue or has a fix for this.

jovial inlet
#

@leaden whale if you havent done the solutions listed in one of the pins, please try those first

jovial inlet
leaden whale
jovial inlet
#

i see

#

the thing is that both of you have the error message that tells us nothing

leaden whale
#

ah ok

jovial inlet
#

please reinstall your GPU driver in that case

leaden whale
#

from scratch?

jovial inlet
#

and be sure to only use verified updates, not experimental ones

#

yes

leaden whale
#

verified updates ? i use geforce exp

#

thats ok right?

jovial inlet
#

im not sure, i have AMD so dont know how geforce works

humble belfry
jovial inlet
#

not really

#

you can always pick up beads to fight twisted scavs though, i guess

leaden whale
#

@jovial inlet look what just happened xD

#

this was in another game btw, you must see into the future šŸ™‚

jovial inlet
#

figured, that error code is usually related to driver stuff

#

granted it doesnt tell us anything on what exactly goes wrong, but generally reinstalling stuff works

#

glad we got onto the right track though

leaden whale
#

ye thank you very much man. Enjoy the rest of your day šŸ™‚

leaden whale
#

@jovial inlet so i just intstalled new graphics drivers and i still got the same crash

#

😦

jovial inlet
#

do you have overclock enabled?

leaden whale
#

as in cpu? no

jovial inlet
#

hmm well

#

can you send a new error.log

#

ill have a look at it later, gonna go sleep for now

leaden whale
#

ye sure ill do it now ty

jovial inlet
#

šŸ‘

leaden whale
#

there is no crash dump file anymore which is strange

#

ok i found that, hope it helps

dim bison
#

I've been trying to play with a friend on steam, every time we try to join each other it enter us in the lobby for about 2 secs and then we'd get kicked to the main screen.

#

We've check for file integrity, ran as administration, vsync on, and just about everything in the book

#

And we can both join other random public lobbies, just not each other

sick swift
#

If you are reinstalling your drivers, use DDU and then grab the latest driver from NVIDIA’s website.

leaden whale
#

yeah i did that

#

thank you though

livid gust
#

how do you join with codes like 109775240985221134

steady topaz
#

@livid gust copy the code to clipboard, open multiplayer tab from main menu of the came, join with clipboard button now active.
Host a game, on top right corner expand a menu, press copy to clipboard to get your code.

#

@dim bison NAT issue, run search of my name and "host 1" I've made a lot of messages with that command, run thru.
Scroll this channel untill you see someone pisting a link in reply to connection issue question, follow it, read the message and more by two more links.

#

Can't copy it to you directly for now :|

low quiver
#

"pisting"

steady topaz
#

Ty for "pisting" it here Fancy!

jovial inlet
#

monkey brain see 'connection issue'
monkey neuron post the discord link that ends with 682

visual tartan
#

every time i run risk of rain i get a bluescreen anyoneknow how to fix. it only happens when i boot up risk of rain

jovial inlet
visual tartan
#

i didnt see. it has happened 2 times

#

i lowered the settings i think that fixed it i will see when/if it happens

jovial inlet
#

if it does happen again, please let us know the code so we can help you

visual tartan
#

i will

#

thanks

humble belfry
visual tartan
#

it just happened. i got a blue screen and it says (Stop code: IRQL_NOT_LES_NOR_EQUAL)

steady topaz
#

Sounds like ram issue

jovial inlet
#

that it does

visual tartan
#

IRQL_NOT_LESS_NOR_EQUAL. is the correct code double s

jovial inlet
#

please open command prompt in admin mode and type 'memtest' without the ''

visual tartan
#

?

#

can i fix it

#

can i fix the blue screen issue?

visual tartan
#

it happened again now it says whea_uncorrectable_error

leaden whale
#

i get this when i try to memtest 😦

visual tartan
#

how can i stop the blue screen problem

leaden whale
#

try and youtube it buddy

jovial inlet
#

if this doesnt work, please un- and reinstall your GPU driver, and make sure you only take verified updates, not experimental ones

jovial inlet
leaden whale
#

ty

jovial inlet
#

also @leaden whale you sure there is no error.log in the crashes folder? the output.log suggests it should be there

leaden whale
#

yeah i double checked

jovial inlet
#

weird

leaden whale
#

ikr

jovial inlet
#

the output log doesnt tell me much either

leaden whale
#

ah man fair enough. would that suggest there is an issue with my pc then?

jovial inlet
#

no, we do have a few more things you can try, but i dont know if it will work

leaden whale
#

ah okay that sounds good šŸ˜„

jovial inlet
#

these two are the ones you have to delete

leaden whale
#

alright ill give it a go

jovial inlet
#

sometimes C++ installations are broken and windows cant repair them

leaden whale
#

ok ty

jovial inlet
#

šŸ‘

leaden whale
jovial inlet
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both

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since you delete both you reinstall both

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unless you only had one of them, in that case thats probably the reason

leaden whale
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oh oki ty šŸ™‚

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done, ill try and play the game and see how it goes šŸ˜„

visual tartan
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hey guys i have been trying to playrisk of rain and it bluescreens every time i try to play it boots up but after 5-15 mins it bluescreens

jovial inlet
visual tartan
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ok

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i just press download right?

jovial inlet
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you delete them first

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then reinstall

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they are in the install/delete programs tab

visual tartan
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microsoft visual c++ 2015-2019 right?

jovial inlet
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yup, both

visual tartan
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and it is fixed?

jovial inlet
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i hope so

visual tartan
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me 2

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if not there goes my 15euro

steady topaz
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Order is important it seems, 2019 gets deleted first, otherwise 2015 might corrupt and even if you uninstall it new installation gonna say it's there already.
Registry wonkiness.

jovial inlet
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Goo the program is called 2015-2019

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downloading via the given link in turn also downloads 2015-2019

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this is my complete list

steady topaz
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Thats the new one they made to fix theyr fup with 15 19 issue. Might malfunction same way, seen it couple of times already

jovial inlet
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huh, well for me it has always worked fine

visual tartan
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what do i download first

jovial inlet
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only 2015-2019

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the others should not be touched because they shouldnt impact ror2

visual tartan
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i deleted both

jovial inlet
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the x64 and x86, yes

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those two can be deleted, and both reinstalled

visual tartan
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yes those 2

steady topaz
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Ifk why, bu tends to be ok if 19 goes down first. Obviously if its 15-19 then there no choice. But if unable to instal standalone 15 then ccleaner regisrty check might help

jovial inlet
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šŸ‘

visual tartan
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nice

jovial inlet
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but in most cases, and especially on newer hardware, you just have 15-19 bundled

visual tartan
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this is 2017-18 hardware but i factory resset about 2 weeks ago

jovial inlet
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that doesnt matter

visual tartan
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aight

jovial inlet
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i meant newer windows versions which hardware adapts

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so technically hardware doesnt matter im just a doofus

visual tartan
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thanks for the support, i will keep you updated on my sittuation

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something surely changed becaause the game couldnt boot up until i set them up

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it seems fine

jovial inlet
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well, good to hear

leaden whale
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@cosmic zinc hey man it just crashed again

jovial inlet
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thats not the right person lol

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@leaden whale please send your error.log

visual tartan
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i just got a blue screen on a 35 min run. i think it is a one off

jovial inlet
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well, that would not make sense because bluescreens are not supposed to happen

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@visual tartan what was the error message this time?

visual tartan
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didnt check, thought it was a one off

jovial inlet
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always check bluescreen error messages

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your pc isnt supposed to crash at all

visual tartan
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ok

leaden whale
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as i said before no crash file 😦

jovial inlet
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?files

plush treeBOT
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@jovial inlet,
Output Logs
While the game is running, it is continually writing to a file called output_log.txt. This file can help us get more information about the issue. If possible, please upload the file here. The file is usually located at:
C:\Users\<UserName>\AppData\LocalLow\Hopoo Games, LLC\Risk of Rain 2\output_log.txt

Crash Dumps
If the game crashes it will generate a Dump file. Similarly to output_log.txt, it can help us track down the source of the crash. Please upload your crash dumps here if possible. The file is usually located at either:
C:\Users\<UserName>\AppData\Local\Temp\Hopoo Games, LLC\Risk of Rain 2\Crashes\crash.dmp
or
C:\Users\<UserName>\AppData\LocalLow\Hopoo Games, LLC\Risk of Rain 2\Crashes\crash.dmp

jovial inlet
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not in both locations?

leaden whale
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nope 😦

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it was in a different location for some reason look

jovial inlet
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can you please send this to gearbox so they can take a look at it?

leaden whale
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who is gearbox sorry? :L

jovial inlet
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the publisher and also Hopoo's official tech support

leaden whale
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oh yeah sure, the .dmp file ye?

jovial inlet
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both the .dmp and the output log, yes

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there is a link that lets you submit a ticket

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do note it will probably take a few days, maybe longer due to new year

leaden whale
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thats fine, thank you very much for your help šŸ™‚