🔧-evrima-troubleshooting-🔧

[real palm]

yh i found it thanks

[dire topaz]

Happened few days ago, after restarting didnt work I tried few things, closing steam and running as administrator, veryfing game files, reinstalling game, reinstalling steam and game.

Didn't work. Then for 3 days it fixed itself but today it stared again and nothing is helping. This never happened before this update, need fix for this

What can I do?

[lavish jetty]

Suddenly just had this border appear on my screen??

It has suddenly vanished all by itself now

[ancient slate]

One message removed from a suspended account.

One message removed from a suspended account.

[bright smelt]

My friend is having the easy anti cheat not installed issue. Have followed instructions and it’s not worked. Game is missing the EasyAntiCheat_EOS_Setup file it seems, no idea how to solve this (have tried using the BAT files to no avail as well)

[dire gyro]

How to reset my graphic settings the button is not working?

[lavish jetty]

?? Now the sky? Is that same texture?

[drowsy quarry]

just relog

[drowsy quarry]

https://www.youtube.com/watch?v=20ElNp8q7pk

[drowsy quarry]

windows + r
%localappdata%/theisle/saved
delete config

[dire gyro]

thanks

[bright smelt]

Thanks man! Vrchat method for the win

[real palm]

nvm it doesnt work, even after verifying the files it doesnt work. I restarted steam multiple times and my pc too

tried to install easy anticheat and it flashed my screen but didnt work, then when i tried to uninstall and install it, said that there is no anticheat to uninstall

[drowsy quarry]

watch my video

[real palm]

okay

[drowsy quarry]

few messages above

[jade karma]

How Do I Fix The Fatal Erroring while im mid session

[hazy widget]

Is us server 9 hone is it up has anyone seen us 9?

[tribal sigil]

is there anything i can do guys? im looked in loading screen and i cant join the game its happening since new hordetest\

[magic folio]

again server list down?

[agile minnow]

Hallo Wisnia 👋
Had the same issue, this fixed it for me:
#🔧-evrima-troubleshooting-🔧 message

Same issue as someone above today...

[rare comet]

Hello, so I have been having this error pop up when starting up the game. I have updated my bios to current version but I still get this error. I either have to verify game files or open the game from the folder instead of steam to play. What else can be done to fix?

[tribal sigil]

thank you so much<3

[slender basalt]

1- try reconnect your account steam
2- open game with steam logged

[agile minnow]

Thanks.
Is the queue system not working anymore for full servers?

[slender basalt]

It was disabled, but I believe they will re-enable it in the future, perhaps due to the lack of a new UI for queues.

[rough willow]

When I try to launch Evrima I get stuck on the loading screen. Can anyone help please !!!!!!!!!!

I have tried everything I feel like

[kindred mica]

i am new to this game, i don't know much, but when i tried to play evrima, the easy anti-cheat tells me that the anti cheat isn't installed... i tried everything i (and chatgpt) could think of. please help

[hallow flicker]

yea same for me, im not new to the game but i installed it back after a long time and it shows everytime anti cheat isnt installed.
I looked in some forum and it seems like the installer isnt in the downloads. you have to get it from a different game

if you r lucky

[kindred mica]

i tried to "borrow" the easy anti cheat setup from vrchat but it keeps denying access

[hallow flicker]

i used also vrchat and it worked for me, but i couldnt join a server. first it says it was full and after that i couldnt try it again.
also you cant deinstall vrchat cause anticheat is then also gone xD

[kindred mica]

when i try to use the easy anti cheat setup from vrchat, it tells me that my pc can't use that program or smth

and when i attempt it using cmd, it says "access is denied"

[hallow flicker]

i just installed it and startet it, i didnt do something more with vrchat files

[kindred mica]

i also can't start vrchat

for some reason

[hallow flicker]

ok, then i dont know a solution for this sorry

[kindred mica]

ahw...

do you know any way i can install easy anti cheat again?

like, in the program files

[hallow flicker]

nope sorry, i just installed it be starting the game once

[mild fjord]

Why won’t my game stop running

Pls help

[dim glen]

I got the same issue. is it still in task manager? if so how many mb of ram is it taking?

[kindred mica]

i managed to fix it

but now i have this problem...
DirectX 12 is not supported on your system. Try running without the -dx12 or -d3d12 command line argument.

[warm juniper]

Hi guys, anyone having trouble joining the server that already had a dino?

I can't join any server that had a dino, my waiting screen is freezing

[sage ridge]

@winter python I had this problem with a player, I'll send you a direct message.

[kindred mica]

do i really need a better pc to play evrima?
it keeps saying "DirectX 12 is not supported on your system. Try running without the -dx12 or -d3d12 command line argument."
but i am told that evrima no longer supports dx11

[shy nimbus]

I installed evrima and this error is appearing. I've already tried verifying the integrity of the files, opening the folder and running InstallAntiCheat, but it doesn't work.

[sonic raft]

hey how can i fix data acquisition failed or am i screwed?

[round torrent]

evrima won’t allow me to install it i also can’t play horde testing coz it’s saying data acquisition

i’m on the verge of giving up 😂

[primal ferry]

I will PayPal someone $20 USD if they can fix my isle (has been like this for a month) tried clean reinstall, deleting config, reinstalling steam, nothing is typed into launch options, etc

im on the current evrima version, my drivers are up to date, i dont use vpn

[kindred mica]

i just had this issue rn, i installed vrchat and it started working

[shy nimbus]

yeh, just did it and it works

[kindred mica]

cool

[shy nimbus]

thx for saying it tho

[kindred mica]

when i try to launch it now, it tells me that "DirectX 12 is not supported on your system. Try running without the -dx12 or -d3d12 command line argument."

does that mean i need to buy a new gpu just to play evrima?

i got like a 10 year old toaster of a pc

[vale schooner]

unplayable 500 ping in a sv of my country and the game are not using my gpu 2% of use and 1 fps

[terse raven]

I can't launch the isle because it keeps saying that dx12 is not supported on my system. how should i fix?

[icy ether]

how do i fix this

[delicate mountain]

is it normal that when going into certain zones my fps drop to 0 or 10 and ping goes up to 550? making me impossible to move nor call admin to tp me elsewhere?? i need to log off and if i come back into the server i'm stuck again so basically im just server hoping every time that happen since i CANT tell any admins to kill me or tp me, im seriously mad rn, its been the 30th server i need to log out to and everytime i need to find a new server? how am i supposed to play? this update was supposed to fix fps right? and dont tell me its my gpu i usually get 80-130 fps.

[sonic raft]

data acquisition failed how can i fix this

and it only lets my go into
queue in 2 servers

[shy nimbus]

now i cant connect to servers

it just stays in the connecting screen

[warm juniper]

How the hell i can't join a server that already had a dino inside...

Dev please fix thissss

[drowsy quarry]

@kindred mica , @terse raven , @icy ether open your task manager app (CTRL+SHIFT+ESC), click the performance tab and send a screenshot here of your GPU name

[kindred mica]

i got an Nvidia quadro K4000

why does my screen shot not work

[terse raven]

nvidia geforce gt 1030

[drowsy quarry]

this one is compatible with the game, update its drivers using NVIDIA APP

[kindred mica]

is mine not?

[drowsy quarry]

sadly too old to run evrima

[icy ether]

the geforce experience thing?

[drowsy quarry]

its the same but Nvidia App is the updated version of it, its better.

[icy ether]

bet

[kindred mica]

so i have to upgrade...

[drowsy quarry]

compatible with the game but you will have a terrible peformance

update its drivers and windows to see if you can play

[terse raven]

okay ty!

[drowsy quarry]

no problem

[kindred mica]

do you have any suggestion for a gpu?

[gloomy sedge]

if you see this its prolly because you did +connect to get in a server on the legacy version

[drowsy quarry]

budget friendly?

[kindred mica]

yeah

[harsh echo]

why there is no queue

[drowsy quarry]

rtx 3050 8gb
rtx 3060 12gb
rtx 4060 8gb
rtx 5060 8gb
rtx 5060ti 16gb
rx 7600 8gb
rx 9600xt 16gb

all of those will have minimum 60fps in the game

[kindred mica]

60 fps is luxury...
how much do they cost?

[abstract lance]

How do i fix my game not closing. I always have to restart. Also comes with fatal crashes sometimes

[drowsy quarry]

i dont know, i live in brazil

prices here are absolutely terrible compared to other countries

but i managed them from cheapest to priciest

[kindred mica]

okay... thanks!

[drowsy quarry]

no problem

[drowsy quarry]

sadly no fix yet, maybe a clean reinstall?

[gloomy sedge]

but it keeps scanning frequency for the servers wont find them after i lagged out any suggestions

[drowsy quarry]

make sure the game is updated and steam/epic services are not down

[kindred mica]

those are like 300-500 dollars

that is too expensive

[drowsy quarry]

even the rtx 3050?

[kindred mica]

it is 300

[drowsy quarry]

anything below that wont get such good performance

but you can try the GTX 1660super

RX 6600 too

[kindred mica]

it is 700 dollars

[drowsy quarry]

lies

[kindred mica]

no

[drowsy quarry]

those people are selling it for dumb prices

its an older gpu, has less memory and less power, it should never cost more than a 3050

[kindred mica]

well i don't see those dumb prices over here

[drowsy quarry]

dont fall for it

[shy nimbus]

i cant connect to any servers, it stays in the loading screen

[drowsy quarry]

make sure you dont have any command line written in the game's launch options

like +connect

[shy nimbus]

i dont have

[mint star]

same I can t join any server I clic but it do nothing

[drowsy quarry]

go on and try connecting to the EU and AU servers, a bit more stable than US ones

unofficial servers also work fine

its just that a few official servers are troublesome right now

[mint star]

I tried for unoffi AU EU it do the same

[drowsy quarry]

are they full?

[mint star]

yea

[drowsy quarry]

theres no queue at the moment

so thats why

[mint star]

oh

ok ty

but how can is it possible there is 110/100 on the server I want to join ToT

[drowsy quarry]

its normal

[icy ether]

@drowsy quarry i got it to work ur a life saver bro

[drowsy quarry]

glad!!

[wraith sequoia]

i am also stuck connecting to server
all servers
is there a known fix?

[icy ether]

this is why im alr subscribed 😭

[wraith sequoia]

verified game files
restarted steam
restarted PC

nothin works

[drowsy quarry]

do you have any command line in your properties>launch option?

like the legacy +connect

[wraith sequoia]

shouldnt but ill check

i dont nah

[drowsy quarry]

alright, then join EU or AU servers, theyre working better than US ones

you can also join unofficial ones, they are also working

[wraith sequoia]

im using AU,
none works tho

Some servers like US give me data acquisition fail

others just stay connecting forever

was all okay yesterday

[drowsy quarry]

its a matter of luck honestly, there's nothing wrong in your end

devs are on holidays, thats what we are dealing with right now while they're gone

test all the servers, at least 3 of them should be working

[wraith sequoia]

unofficials work
every official fails

[umbral stream]

having same issue here

tried every fix I could find. anyone managed to figure it out?

[rapid salmon]

umm my server crashed (SA 1 official) and my t-rex died, it was at 50% growth

anyway i can get it back orrr?

[ruby tundra]

i dont how but now i cant play in dino den any more or some server idk why but ater update i playe there and have no truble but i cant back there NA or EU i need help

[lone sun]

Is it fixed ?

[novel spoke]

Does anyone know if the devs have said anything about this virtual machine error yet?

I just wanna play

[round robin]

I have a big issue with EVRIMA and I wanted to know if someone has had the same problem. Yesterday, game was running at 200 fps all settings maxed out, and today, when i log in, whatever the server, my fps is at the max threshold and once I move it crashes down to 1 and whatever I do (lower the settings to min, reboot pc, update drivers) nothing changes my fps still goes down to 1 and ping goes up to 550, my internet and performances are absolutely normal on other games as well so it can't be a hardware problem...

[delicate mountain]

i had the same thing and i found the solution! turn off all dynamic foliage!! this fixed it for me

[void nimbus]

Hi guys. I haven't played evrima for over two months. Now I'm having trouble logging into the server. When I log into the server, a loading menu just pops up and thats staying for hours. I just cant join the server

[round robin]

it seems to have worked, it is true that I turned it on yesterday but I didn't remember/ thought it'd cause so many issues, thank you so much ! Big hug/ kisses and happy new year :)))

[delicate mountain]

np!! i wish i could pin my message for everyone! happy new year to you too!

[rocky sonnet]

why is the game crashing, i did the file verification, did delete config folder but still i get Fatal error crash every now and then, had like 5 today already

[potent frost]

guys what do i do for this

[sweet sun]

Restart the Steam client, let’s start there

[potent frost]

how do i do that?

just close it then open it again?

[sweet sun]

Go into task manager (cntrl + alt + delete) and hard close it.

Just using the X won’t work as it’s a background app

[potent frost]

alr its working but at 400 kilo bytes a second

oh wait we're at 1 megabyte

[sweet sun]

Is this after you’ve closed and rebooted Steam?

[potent frost]

ok i got it that was the problem

[sweet sun]

No problem 👍

[potent frost]

thanks kitkat bar

[potent frost]

wait it stopped and its telling me content file locked

what does that mean

[sweet sun]

Alright let’s try to double and triple check you’re on the correct branch

When you head through properties and betas which do you have selected

[sweet sun]

Evrima public branch

Select

[potent frost]

i did

[sweet sun]

Then verify files

[potent frost]

oh wait- it just magically started going again

why is the isle so weird man i swear

what ever i just did it fixed it somehow

[sweet sun]

I feel like steam tends to have its issues too

Doesn’t register what you’re asking sometimes

[potent frost]

everythings sick this time of the year even steam 😭

[sweet sun]

Ping if it’s being stupid again ! 👍

[potent frost]

what on this dinosaur forsaken planet is directX 12

[sweet sun]

From my understanding it’s a processor?

Make sure your computer is equipped

[drowsy quarry]

whats your gpu name

[potent frost]

i have no clue

[drowsy quarry]

open task manager, click performance tab

send screenshot here

[potent frost]

im running off of a hp 2015 laptop i dont think ts was invented back then to be honest 😭

[drowsy quarry]

everyone has a gpu

[potent frost]

it says intel(r)

[drowsy quarry]

screenshot it pls

[potent frost]

its not wanting to let me do that

[drowsy quarry]

windows + shift + s

[potent frost]

got it

[drowsy quarry]

sadly that gpu is not enough to run the isle (evrima)

[potent frost]

NOOO

[drowsy quarry]

you can still play legacy though

[potent frost]

😭

[sweet sun]

Rip

[potent frost]

but legacy sucks 😭

[drowsy quarry]

you can also sign a cloud gaming service

boosteroid for example

[potent frost]

what would that do?

[drowsy quarry]

you use their pc to play

[potent frost]

yo anybody got $8.42

[novel wind]

are there certain official servers you can't connect to on NA, cause all the other ones are full some im trying to connect to 6 but it is loading forever

[umbral flicker]

Is there a way I can make it so its not cutting off? The screen res is the size its meant to be. Is this normal or?

[potent frost]

Alr I got boosteroid and now it’s hopefully gonna work

[spark quail]

is the game updating again? its stuck on connecting to server forever

[dapper zenith]

server restart

[spark quail]

do you know how long will it take

[dapper zenith]

usually 10-15 mins

[spark quail]

alr thanks

[late rose]

I'm stuck constantly trying to connect any fixes?

[fiery vale]

have they fixed the EAC problem yet?

[eager dock]

everyone is having said problem ;-;

[maiden stag]

Anyone able to access AU servers? It says people are in them but I'm stuck on connecting to server

[rotund moon]

Nope having the same issue.

[spark quail]

this game sucks sometimes

6/10 times it gets stucks when i try to login

[mellow wagon]

have they announced why we cant connect yet?

[humble spindle]

yo

my deino vanished from the US4 server wth how do i get it back

[lone sun]

i had a rex on a us server now i cant find it did it wipe or server is gone ?

[wet hare]

Getting the perma scanning all frequencies. Tried the pinned fix, had nothing there to delete

[mellow wagon]

cant even connect to AU servers rn

[dry path]

Have a friend, he's trying to get the anti cheat to work with him, it won't install and because of that he can't play the game.
I've tried to help him install it with the installer that is in the files, but it doesn't work at all.

There's alot of things he tried that didnt work

[drowsy quarry]

https://www.youtube.com/watch?v=20ElNp8q7pk

[spark quail]

cant even cooenct to any

[dry path]

we tried BOTH of those

they are not working

I sent him That specficic video and they dont work

[drowsy quarry]

verify files of the VRchat

and launch it

[spark quail]

r u the youtuber

i saw your guide before

[drowsy quarry]

yup

also troubleshooter XD

[dry path]

we just did that now it doesnt work

[drowsy quarry]

the error is still exactly the anticheat not installed?

[dry path]

me and him are vc right now, he asked if you could join

[drowsy quarry]

not right now, sadly

[dry path]

thats his screen

[drowsy quarry]

yeah weird, never had someone that couldn't fix it

it always worked 🤔

I wonder if it's something about a third app antivirus stopping it from properly installing

like McAfee, Norton, etc

[dry path]

we ran the install as administrator

should've worked if it was a antivirus blocking it

[drowsy quarry]

but does he have an antivirus?

or just windows defender

[spark quail]

sorry to interupt but to become prime elder you just have to get perfect diet once or for the entirety of the dino's lifetime

[drowsy quarry]

once

[dry path]

thats his windows defender

[spark quail]

i was watching that video you created lmao

[drowsy quarry]

is he on windows 10 or 11

[open belfry]

Is eu 2 still down?

[dry path]

Windows 11 Home Edition

[drowsy quarry]

hmmm yeah it's weird

did he tried download another game with easyanticheat? like Fortnite, rust

[dry path]

We downloaded VRChat like the video said to do

[drowsy quarry]

yeah VRchat is the easiest since it's only 1gb

but somehow it's not working

[dry path]

I would bring him here but he's indefinitely banned (on isle cord)

[drowsy quarry]

xd

I don't have any other tips sadly, never met such a persistent error like this

[dry path]

idk i'd want to ask devs for help but they're busy

[drowsy quarry]

perhaps VRchat from the PC and then reinstalling it

or using the anticheat installer inside the VRchat folder

[dry path]

does easy anticheat have a download website?

[drowsy quarry]

it does have a website

so maybe

[dry path]

yeah we just tried using the anticheat installer inside the vrchat folder

however, the isle still doesnt want to launch

i saw his command promt flash open then close

[drowsy quarry]

yeah that's a normal behaviour

it installs within 1 second of the command prompt

but still not working huh

[dry path]

yeah no not working

earlier ago i got him to factory reset bc he screwed up his processor trying to make isle run better

i keep telling him over and over, its his specs and the horrible optimization of the game is the issue

[drowsy quarry]

and what are the specs?

[deep estuary]

What do you do if there's nothing in the launch properties?

[drowsy quarry]

you can go and join the EU and AU servers, or even unofficials

some servers are bugged right now do you need to sort them out

[deep estuary]

I was trying to join the AU servers and they weren't working but thank you for the explanation as to why it is happening.

[dry path]

I got him to open powershell and use get-computerinfo if you want more specfic stuff

[drowsy quarry]

it's easier if you just open the task manager

and click performance

shows CPU, ram, storage, GPU

[drowsy quarry]

CPU is good

what is the GPU 1

[drowsy quarry]

it's also okay-ish

should be able to run the game rather smoothly with optimized settings

[dry path]

main issue is his isle wont open

bc it cant install anticheat

or maybe it is but isle doesnt see it?

[drowsy quarry]

difficult to know

[remote cairn]

how im in a server and im stuck and it wont let me unstuck due to another player being stuck near by

[primal ferry]

BRO I will pay someone $20 PayPal if they fix my issue.. i've done a ton of trobule shooting to fix it and nothing works
I tried clean reinstall, deleting config, verifying files, flushing dns, disabling firewall, resetting internet, drivers are up to date
this started happening when Allo was released on HT.. official network status error

[sonic forge]

hey pepperz! did you ever get your issue fixed? we have someone else experiencing it as well ^

[dry path]

I gave him an installer from my drive and it said it downloaded easyanticheat

it did not work when he tried to load up the isle

[steep spruce]

Hi! Does anyone know who to contact with issues with progress ? I was 91% logged on now and am 52% now and back to my original location

[rocky vessel]

anyone know how to fix a ping issue? on every server im getting like 500 ping. never had this happen before in the 5 years ive been playing. i got a good pc and ethernet wifi

[dry path]

We found this error

[vivid narwhal]

ah, for me i found it was due to being connected to my dorm's ethernet. my school must block the new server host the isle uses.

[sonic forge]

interesting

[sonic forge]

@primal ferry any chance it could be something like this?

[eternal pivot]

Check your anti virus, if it’s not windows defender but a 3rd party, set an exception for the whole “the isle” folder in that AV

[mystic gust]

anyone else having constant 'connecting to the server' issues? if you have, and you've fixed it... how can i fix it?

it's only for official servers

i've tried uninstalling and reinstalling, verifying the file integrity, and changing my steam ping settings but it's just not happening.

[eternal pivot]

Pretty sure it’s an issue with Epic online services that official servers use, unofficials seem unaffected as they use a different system

[mystic gust]

ahhh, thank you so much for the response! ❤️

[sullen crown]

Steam is stuck in "Stopping" the game. Haven't had my pc on in the last 7 hours. Any help appreciated

[obsidian junco]

Hello! I'm getting an error when I try to log in to the game. Please help me, I've been trying to fix it for a week.

[rose bobcat]

Hi i just got oneshot from a land dino as a deinosuchus and he wasnt even in range, wtf happend?

[gentle cedar]

PC restart is the only thing that worked for me. It seems to be tied to the fatal error issue

[eternal cloud]

hi, i just downloaded evrima today and this happened while i was trying to run the game. I have VR chat and my graphics card has updated. no idea what this is

my pc is Win10 btw

[native hollow]

Hi my friend lucko is stuck in a wedge between two trees and a rock and he really needs to be unstuck as he is dying of thirst, he is an almost fully grown allosaurus on the isle evrima official US 8

[rough willow]

Still can’t launch evrima or legacy

Will send someone £20 if they can fix the issue for me please

[coarse barn]

my friend is trying to host an isle server and its saying data acquisition failed yes we have restarted the game is thier any other fix

[zealous moth]

again pounce totally broken at update, trodon and utah useless in game, we take dmg when we pounce -_-

[drowsy quarry]

this error means you are running the game with an integrated GPU

if you have a dedicated one, make sure it's being used by the game (you can force it)

[drowsy quarry]

use the /unstuck command
but go away from your friend so he can type it

[zealous moth]

Is it possible to have the pounce mechanic working after a patch? 5 years is totally broken in-game

https://www.youtube.com/shorts/NTWjY8h2Ve8

[native hollow]

he had to wait 10min

[dawn delta]

hello, i hope this is the right channel - i've been stuck in cliff cracks wedged between a tree. i've tried using /unstuck twice now and it just teleports me to a different stuck location on the cliffside. i've been held hostage in falling animation for 20-30 minutes now. if there's anyone available to help pls lmk! i can send any info you'd need. im in US 2

[iron turtle]

I try to play but it says anti-cheat is not installed when im pretty sure it is

[native hollow]

when my friend try to unstuck it dosnt work

[spark quail]

is the server down again?

[frosty cipher]

i cant join any server

[ashen oracle]

Go to your servers chat channel and follow the pinned messages there.

[frosty cipher]

i need help with something, i cant join any server

[spark quail]

same

[rough willow]

Hi, I’ll pay anyone £10 that can please fix this issue:

I have managed to get past the easy anti cheat screen by downloading vr chat. Now when I launch the game I get send to a black screen with 3 dots in the bottom right corner, before the game eventually crashes 2 mins later.

I have updated my graphics driver (amd Radeon 9060xt)

[uncut carbon]

sometimes the game lags so i have to forcefully shut it off but it stays running in the task manager and i cant end task, it doesnt do anything. steam doesnt stop it either and the only fix i am aware of is restarting my computer

[rough willow]

Exactly the same as me

[uncut carbon]

it only happens sometimes tho not everytime

[rough willow]

Ah it happens to me everytime

[ashen oracle]

Pretty sure that breaks rule 9?
<@&933486433342222376>

[errant fractal]

you dont need to pay anyone, man, someone will help eventually

[errant fractal]

not really, rule 9 is for anyone who is selling something

attempting to buy something is still frowned upon though, its unnecessary

[frosty cipher]

@errant fractal can you help me with an evrima problem?

[errant fractal]

i can try

[rough willow]

This is the issue, it’s been 3 days

[frosty cipher]

okay so my problem is that whenever i try to join a server for example EU2 or EU4, i press connect and nothing happens, then when i try to join a queue it just refreshes the page

[rough willow]

Won’t ever be able to play this game😭

[errant fractal]

im not too confident in solving server issues, but my first assumption is that the system that manages the servers (epic online servers) is still being funky monkey and messing with said servers

[frosty cipher]

who do i ping or get help from about the servers?

[errant fractal]

to summarise: probably maybe nothing you can do (perhaps)

again, im not too confident

[errant fractal]

noone basically, though maybe @drowsy quarry might have an idea if shes not busy fishing or harassing wild animals

[frosty cipher]

alr lets see if he responds

[spiral chasm]

anybody knows how to fix evrima server officials not showing i keep refreshing but i dont get servers shown someone please tell me

[sullen basin]

Hello ! I have the "EasyAntiCheat not installed" issue. I tried to follow the trouble shooting explained in the pinned message. It doesn't work.

"Double click EasyAntiChaet_EOS_Setup. Most likely nothing will happen." - I don't have that folder in the EasyAntiCheat Folder.

Any ideas ? Thanks

[hollow berry]

im getting 20 fps even on 3d res 10. 1660 and 3600

[rough willow]

hello <@&818552355796287508>, I hope you are well. I have had this issue for 3 days now since buying a new PC.

I am having this issue with both evrima and legacy. When I launch the game in evrima I get sent to a black screen with 3 dots in the bottom right hand corner. When I launch the game in legacy I get sent to a black screen. Both games then crash 2 minutes later. Please help.

I have tried uninstalling reinstalling the isle and steam. My graphics card (amd Radeon 9060xt 16GB) has the latest drivers installed. I have tried verifying game files, creating shortcuts, running the isle as administrator, changing the isle compatibility settings. I have even rebooted my entire PC twice.

I also use windows 11 pro.

Nothing is working please help!

[hollow fulcrum]

Many players encounter issues that already have solutions. Be sure to check the pinned messages for quick-fixes to common problems. If an issue persists a representative in this channel will assist you when available, otherwise you may contact Punchpacket directly.

[frail trail]

Is it me or there's a problem with the envirma official servers? I cannot join any full server, there's no "Join Queue" button almost never, and when I have the option to click on the "Join Queue" button it says after a few seconds "Data Acquisition Failed", the only way I managed to join a server is when it wasn't full (which are rare cases). I'm trying on a newly installed PC and fresh install of the game.

[heavy ether]

can anyone help me . when i join a server which iswnt full i cant join it it just loads forever and i cant join a single server even if there is just 30 people what should i do i alredy re downloaded the isle but it didnt help all of my friends are playing and i wanna play too please can someone help me

[drowsy quarry]

https://youtu.be/20ElNp8q7pk?si=fb9f4n0MjIKdVMIj

[drowsy quarry]

there's no queue at the moment

[drowsy quarry]

heya, do you have any third party antivirus? Like McAfee, Norton, avast, etc

[rough willow]

Hey, no only windows

[frail trail]

So what's the best way to connect to an official server? just refresh it until there's a place?

[drowsy quarry]

could you try searching their names to see if any of them pops up

cause there's a rare chance they come installed

[rough willow]

I will try now

[drowsy quarry]

precisely

[drowsy quarry]

try this

** Infinite loading **

• Right click The Isle on steam
• Properties
• at the launch properties see if there's anything written
• remove it completely

[rough willow]

I dont have Norton, Mcafee or avast, just checked. It’s a new pc so I have not installed any additional protection

[drowsy quarry]

interesting

[rough willow]

Would there be some antivirus as part of MSI or amd when I installed the latest gpu drivers ?

[rough willow]

Yh I’m completely stuck

[drowsy quarry]

MSI yes, it has Norton inside

if you don't uncheck the box it installs it

[rough willow]

Ok

Ah

[drowsy quarry]

I mean, a bunch of apps come with an antivirus because they get money from them

but usually you just uncheck the box saying you don't want to install it

but let's try the other fix for now

[rough willow]

Ok I’ll try to uninstall it now

Bruh I’m uslesss

I can’t find where to uninstall it

So I do I need to reset my whole pc again ?

Or am I just cooked ?

Will have to get a refund on the game I think

[daring heart]

it's not hard to uninstall the game if thats what u need

also is the problem with the game not closing up at all still around?

[rough willow]

No read the chat, anyway I managed to uninstall it I just used a norton uninstall finder tool

And yes my game doesn’t start up properly and it doesn’t close down properly either

[drowsy quarry]

sorry I'm back

[drowsy quarry]

alright clean uninstalled Norton then?

if it still doesn't work I've seen that uninstalling steam completely and installing it again can work

I think it worked for 3 people

[rough willow]

Omg bro it’s working

Wtf

Legacy is working

I still need to try for evrima

I just uninstalled Norton didn’t reinstall steam yet

[dry path]

Sorry to interupt, me and my friend are still trying to get his game to run.

[rough willow]

Thank you mate

I will let you know how evrima goes

Whether it works

[drowsy quarry]

oooh

[drowsy quarry]

I honestly have no idea other than a factory reset-

[dry path]

He did that earlier before this anticheat break thing happened bc he screwed up his processor trying to make it run better for the isle

[drowsy quarry]

there's something stopping anticheat

I'm not sure if it's bios level

[wintry marsh]

im having the same problem right now help me pls

[drowsy quarry]

try this ** Infinite loading **

• Right click The Isle on steam
• Properties
• at the launch properties see if there's anything written
• remove it completely

[dry path]

we did a full factory reset. its still not working

this is just stupid it wont work at all

[mellow gulch]

Having this same problem now and nothing is written in the launch properties. When I was able to connect to a server, every time I choose an animal and click confirm, I get a fatal error. I don't make it to the skin creator.

Has been going on for two days now

Not being able to connect to a server is new though

[spring trout]

Hello, i have a problem of Evrima Officail EU 8. My Rex bug on the plant. I can't run away and im stuck on this place. i join refresh but dont works.

[earnest kraken]

Is there a way to make Evrima actually close when I press quit 🙂

[spring trout]

how can i find the Tech Support?

[ashen oracle]

Tech support cannot help with unstucks. Go to your servers chat room and follow the pinned comments there on how to request a possible unstuck.

[drowsy quarry]

yeah it's becoming stupid.

[alpine quartz]

Anyone else getting fatal crashes after latest update? And why does the water not have any sound? 🤣

[lean cradle]

i crash and then cant open the game how do i fix it?

[sand tree]

also i noticed when playing deno there are not that many ai compared to the land creatures and also i have notice that some of the school of fish in the north lake like to be up in the air but it is giving the animation that they are in the water

[spring trout]

my server haven't a general chat room the play have gibe me this discord link for bugs.

[ashen oracle]

What server are you playing on?

[spring trout]

evriema EU 8

[ashen oracle]

Then like I said go to your server’s chat and read the pinned comments there on how to request a possible unstuck. #evrima-eu <—- Like I said.

[solemn orbit]

Help why now can't I play been playing for year 😒 I play on shadow pc now it says cannot run on virtual machine dumb easy anti cheat plz fix this guys been playing 9 years

[ashen oracle]

Check pins of this channel for possible fix

[warm nova]

any tips i just made a nest full of eggs and each egg says error on the privacy

[pine nebula]

Is your mate gone from the game?

[loud grail]

Hi , i have probleme i cant drink or eat anything , i try on every server ,is the same . Any one have tip to solve this ?

[pine nebula]

Forgot to mention is your are 100% you cant nest anymore d: Which may also be your issue. Let me know!

[pine nebula]

Are you given the prompt but cant hold E to do so?

[loud grail]

i try to hold but doesn't work

[pine nebula]

Sometimes it glitched. If you move, lay down, get back up and try again usually fixes the issue. For food you may need to make slight movement adjustments as the food can slide making the hitbox to eat weird

[loud grail]

i try everything but that doesn't work ...

[pine nebula]

What dino are you playing as?

[loud grail]

rex

[pine nebula]

Theres no reaosn why it shouldn't work. Check your keybinds to make sure nothing is wrong there. Which servers are you playing on?

[loud grail]

nerf

i have clip

but when i try other server is the same

[pine nebula]

Never played on nerf but interesting you have this issue all around.

[loud grail]

i delete all the fill and reinstalling the isle but doesn't work

[loud grail]

i really dont know how that happen

[pine nebula]

If you've tried my suggestions and it didnt work I can't really help you. There should be no issue with eat or drinking beyond the typical glitches which are fixed by moving, resting, or repositioning your dino. If you wanna hop onto the same server I am and come by I can see you try and eat and maybe get a better idea. Up to you. Sorry I cant help more!

[loud grail]

i have clip when i try to drink if you want

[pine nebula]

Sure

[loud grail]

https://medal.tv/fr/games/the-isle/clips/lOSd4Q41WnbOOFUSG?invite=cr-MSxNYmosNTA5MDQxNjY0&v=0

[pine nebula]

THats hella glitched oh my

[loud grail]

the admin on the server i play , they never see this , we try slay and lot of other didn't work

[pine nebula]

You are playing on community servers? Might check with their discord most have one set up

[loud grail]

i dont understand , i french

[pine nebula]

https://discord.gg/wDTv4xKCke is the discord for that community server. Try connecting with an admin or mod to see if they know a fix for the issue you are having.

[loud grail]

i was with admin to solve , but they dont know

sadly i can't no play anymore because of this bug

[umbral flicker]

Still looking for a fix \😭

[green jetty]

Are you set to full screen or borderless windowed?

[umbral flicker]

Full screen

[green jetty]

Try borderless

Does anyone have any info on how the setprimeflags command works for server admins? I just need to know what its supposed to do, and how to use it properly if need be.

@umbral flickerdid it work? 😮

[umbral flicker]

Its still cutting off sadly

[west vale]

I currently use Shadow PC streaming to play games and recently when I've tried to play it wont open saying im unable to play cause im using a VM. Which makes sense but I've been able to play before plenty of times but now I cant. any possible solutions?

[balmy mural]

are all of the Au servers still not working?

[umbral flicker]

Fiddled with the sizing settings and found one. tysm for your help! <33

[loud grail]

Hello any one know this issue i cant no drink , eat or move properly , is happen on all server , i try everything to solve this but dont work at all do you have any tips to solve this https://medal.tv/fr/games/the-isle/clips/lOVDZ80SL8LqZoZje?invite=cr-MSxkVlcsNTA5MDQxNjY0&v=46

i was on deathmatch

[lavish cove]

Hi, I have Nvidia app and I cant run The Isle by nvidia app. How to fix that?

[faint jackal]

Idk why but it’s saying Data Acquisition Failed when I try to join back on one of the Official servers, anyone know why that is?

All good now, I guess it was just the games way of saying the server was full.

[formal zealot]

Hi guys my boyfriend is trying to play the isle but he keep getting the error: DirectX 12 is not supported on your system. Try running without the -dx12 or -d3d12 command line argument. He has played the isle before but this suddenly started popping up. I have no idea how to fix it. Or maybe it means he just can't play it but let me know if anyone can help!!!

[winter python]

What GPU does he have?

[formal zealot]

I have no idea lol

[formal zealot]

I dont know what numbers to read 😔

[winter python]

Easiest way to check is in Task Manager. Open it, then click Performance, then click GPU. After that, its name will be in the top right

[formal zealot]

he says 16.0

[winter python]

That's not it, can he send a screenshot?

[winter python]

Unfortunately that's an integrated GPU and can't run evrima

[formal zealot]

Okay! That's what I thought. Thanks for helping!! :)

[west vale]

Is there a ticket or something I can open this channel doesn't seem of much help

[minor anvil]

How can I get fixed this?

Lately it's been happening straight. I did everything the internet and ChatGPT tell me to do. I even formatted the pc this week, today I decided to download it again and play. It didn't give 2 minutes, the game gave a fatal error

[balmy mural]

can someone explain why I'm termporarily Infertile and my run speed has dropped? I'm a Galli, and all my diet is perfect and water is almost full

[novel canyon]

Hey how can I install easycheat when everytime i try installing it multiple times, nothing happens but instantly crashes

[viral venture]

What is going on with US 6?

[ashen oracle]

Why did you DM me?

[solemn orbit]

I can't play now been playing for 9 years cuz I play shadow pc and now the easy anti cheat don't Evan let me play any more thinking about getting a pc but it's not cheap love my shadow pc tec but if I can't play now I will have to quit

This allways happens with massive up dates stop people playing on virule machine wich is shadow tec pc but it worked befor so I wish they fixed it so I can play 8(

[ashen oracle]

Still explain why YOU DMed me

[solemn orbit]

Cuz I wanted to ask what u was talking about what pin

This is the truble shoot for game right

[ashen oracle]

The thumbtack in the top right if you’re on PC

[balmy mural]

Several servers just aren't working today

[ashen oracle]

The company running the servers really messed something up it seems

[hallow kite]

Whenever I play carnosaur why can I jump or do my headbutting attacks? I have them set to the appropraite key but nothing happens. Please help

[ashen oracle]

There is no jump and headbutt is hold rmb as you run

[craggy wadi]

Does anyone know what this means i got it when i was trying to load into a sever

[viral venture]

Been more then today

[balmy mural]

I feel like there's less than 10 servers I can actually joina and play

less so with a ping below 100

[quasi oyster]

how to fix fatal error?

[mellow gulch]

Yes

[hallow kite]

Thanks 🙏

[ebon scroll]

How is there more than 100 ppl in servers

[ashen oracle]

Glitches in the count

[thin timber]

anyone having issues with migrations not staying consistent?

[sullen hill]

Anyone know why I cant pick a server that's full and get into a que to play on it?

[thin timber]

they likely do not have que enabled

[sullen hill]

O thank you I was unaware that was a option I have only been in que tyvm!

[fierce creek]

anyone know what this is?

[hard lotus]

Any reason why I got this popping up? (Yes, I have tried everything related to the EAC and anti-virus on my PC, it is still popping up. ONLY ON EVRIMA, non-evrima works without this popping up)

[velvet spade]

Does anyone else have issues with not being able to lay eggs? I have them gestated, I have a mate, and our nest is built

[alpine lion]

Anyone know why i can play legacy, but as soon as i try evrima i get the error that the anti cheat is not downloaded. And when i try to unninstal it and innstal again it dosent do anything

Iv'e tryed to fix the files. Iv'e dowloaded the game again. iv'e deleted the anticheat cache and fixed the files again, nothing works

[scarlet briar]

i literally cant even play the isle been trying to play it for ages now and it wont let me

just in a loading screen constantly

[alpine lion]

I played it earlier today and suddenly now it wont let me

[scarlet briar]

i been trying it for a week or so and i just cant join any lobbies

[alpine lion]

Damns that rough

[haughty hull]

can I reach an admin for the US 5 server?

[ashen oracle]

In #evrima-na follow pinned messages for help

[haughty hull]

thank you very much

[scarlet briar]

anyone have any ideas on how to get this constant loading screen to go away so i can actually play the game?

[alpine lion]

@ashen oracle It wont let me ping tech

[ashen oracle]

For?

[alpine lion]

error i cant launc game becaus of anticheat

I've tryed everything

[ashen oracle]

Read pinned messages

[alpine lion]

I have done it

nothing works

[ashen oracle]

Then 🤷🏼‍♀️
Try reading above chats for something?

[alpine lion]

Everyone has the same solution, and nothing works sadly

[brazen carbon]

my game wont let me connect to anything, when i click the connect button it makes the sound and lights up but doesnt do anything

[alpine lion]

I played the isle like 8 hours ago

[brazen carbon]

this is the case with any server official or unnaficial

[alpine lion]

and suddenly now its not working

[worldly stratus]

anyone more having problems find elite fish?

[ashen oracle]

Rarer than unicorns now

[grim hazel]

did they fix the random fatal error game crashes yet?

[jovial veldt]

Can someone help me with my game i am trying to launch the isle evrima but it would say Easy Anti-Cheat not installed

[drowsy quarry]

https://www.youtube.com/watch?v=20ElNp8q7pk

[jovial veldt]

Thank you so very much

[bold adder]

Good Evening, Ive been away for a while and just getting back and wanted to play but now I am getting this error , Can Anyone Assist or give me ideas on how to fix this? Fatal error: [File:C:\IsleEngine_5.5\Engine\Source\Runtime\RenderCore\Private\ShaderCodeArchive.cpp] [Line: 491]
DecompressShaderWithOodleAndExtraLogging(): Could not decompress shader group with Oodle. Group Index: 475 Group IoStoreHash:7685772f6403c731afcc0109 Group NumShaders: 28 Shader Index: 6729 Shader In-group Index: 475 Shader Hash: 2EFCFD8B0BFC83039E41CFB90F738B206D5ADC1B. The CPU (13th Gen Intel(R) Core(TM) i9-13900KF) may be unstable; for details see http://www.radgametools.com/oodleintel.htm

0x00007ff6f11924f5 TheIsleClient-Win64-Shipping.exe!UnknownFunction []
0x00007ff6f11b3b93 TheIsleClient-Win64-Shipping.exe!UnknownFunction []
0x00007ff6f11b19a9 TheIsleClient-Win64-Shipping.exe!UnknownFunction []
0x00007ff6f11c6b38 TheIsleClient-Win64-Shipping.exe!UnknownFunction []
0x00007ff6f07ba01e TheIsleClient-Win64-Shipping.exe!UnknownFunction []
0x00007ff6f23b50db TheIsleClient-Win64-Shipping.exe!UnknownFunction []
0x00007ff6f26f6f55 TheIsleClient-Win64-Shipping.exe!UnknownFunction []
0x00007ff6f26f283c TheIsleClient-Win64-Shipping.exe!UnknownFunction []
0x00007ff6f26f2a8a TheIsleClient-Win64-Shipping.exe!UnknownFunction []
0x00007ff6f26f37dd TheIsleClient-Win64-Shipping.exe!UnknownFunction []
0x00007ff6f26fafa4 TheIsleClient-Win64-Shipping.exe!UnknownFunction []
0x00007ff6f68195a2 TheIsleClient-Win64-Shipping.exe!UnknownFunction []
0x00007ff89f41259d KERNEL32.DLL!UnknownFunction []

[drowsy quarry]

it's telling you to update your bios

so you have the Intel fix to the oxidation issue they have in the 13th and 14th gen

[bold adder]

Thank you I will try that

[subtle jolt]

Hello, I was hoping someone could shed some light onto my situation. I opened the game and all was well but once I started to connect to one of the servers my entire computer froze and was unresposive while making a loud buzzing noise. This has so far happened every time i try connecting to a server on Evirma. How do I fix and what is likely the problem? I have tried uninstalling and reinstalling but the issue still persists

[twilit token]

Hi, does anyone know how to fix this? I can't join the server and just get a loading screen like this all the time. I play on hordetest

[wild cliff]

I'd recommend moving your branch to the Evrima branch and also making sure nothing is in your Launch Options.

[twilit token]

Ah okay, but is there any other way besides that?

[minor rose]

I too would like to know how to fix the eternal loading screen. (mine is ion public Branch)

[sly marsh]

I have that loading screen problem too. I can't load into the game. I've followed the Pinned Comments fix. There was nothing to delete in the Launch Options and I went in and deleted Config File in local app data as well just to be sure then validated integrity of game files and still stuck on loading in.

[ebon wave]

dose anyone know how to fix my game from crashing every 2m

[quaint bough]

anyone know why i cant load into any au servers

keeps saying data acquisition failed

[glacial matrix]

bad unofficial server it sounds like

[thin timber]

whats ur dino & grwth?

[quaint steppe]

If you get the infinite loading screen it means you tried to join a broken server.
Choose a different one with a player count that changes when you refresh to ensure it's a working server.
There is no queue, so refresh until a spot is available for you. IE 99/100.
@drowsy quarry Here's what I've learned since we last talked about this, incase you wanted an update.

[drowsy quarry]

thank u

[subtle jolt]

is this also why it crashes when you try to join a server?

[minor anvil]

????

[minor anvil]

???

[heavy idol]

Hi, I have not being able to get into a server, I keep getting stuck in connecting to server (AU1-3) , I am not sure what the problem is

I have restarted the game and re-verified my files, and restarted my internet, but I remain stuck-connecting

I am able to connect to servers, that aren't AU

[old zealot]

I have this issue on all 3 AU servers too

dupe servers lel

[pallid hamlet]

Same here AU2 has even suck on 99 players for days.
And AU1 is stuck on 40 and AU3 moves but I cant join it either

It’s a big issue as uhh I can’t play, community servers are the only thing I can play and I don’t like them.

[old zealot]

yeah it's been an issue for me for 4 days now

I pingd the admins but nada

#evrima-au

[merry rivet]

why does my screen get blue lines thru it while in game

[crisp garnet]

anyone know why f2 record isnt working

[sour thistle]

same here

[exotic violet]

any fix on this

[eager panther]

i constantly get this every time i join a server even though there's space. its done this on some officials and unofficials as well and its been 3 days idk what to do

[coral jay]

when do they ever not nada

[pallid hamlet]

nope

[hasty rose]

There was no more fixes or uptades in game? Awe

[elfin knot]

My health bar always displays white no metter what, not sure if it's only for me or for everyone as I didn't see anyone else mentioning it

[deft cargo]

yes me too.

How do I get my dinosaur's growth back? This is bullcrap. I grew to 50% yesterday, and it set me back to 35%. I'm not going to continue to play if this keeps happening to me.

[signal cargo]

is it supposed to be that there are no fish for deinosuchus to eat in both rivers that flow into the delta???

[ashen oracle]

Fish spawns are broken

[velvet mist]

fish fly 😉 happy new year

[umbral patio]

got this issue 🙁

[frosty smelt]

Im stuck ;-;

[umbral patio]

i try to do the pin notification but still same

[umbral patio]

@vague heart

@hollow violet

[drowsy quarry]

https://www.youtube.com/watch?v=20ElNp8q7pk

[odd herald]

who can help me pls when i launch the game its fine but when i try to join a server it freeze my pc on the loading screen and the server are stuck between 99 and 114

[mighty lantern]

any way to solve this without restartingthe pc every single time?

[rough willow]

Hello and happy new year!

Unfortunately I have bad news. Still when I launch evrima it sends me to a black screen with 3 dots in the bottom right.

It then closes after 2 mins with the message “application hang detected”

[deep barn]

When will the server search be fixed? I can't find any unofficial servers. And the official EU servers are constantly full.

[rocky sonnet]

Why i didnt become a prime elder rex ? I did no infertile. no muscle spasm. perfect diet was like always, did 5 patrol zones or more, did 3 migration zones, visited sanctuary, why I stil became a frail elder ?

[wild cliff]

This channel's for technical issues.

[rocky sonnet]

it is a technical issue is it not ?

[wild cliff]

No. You just missed a requirement somewhere more than likely.

[rocky sonnet]

where is the channel for not technical issue then

[wild cliff]

Your best bet would be #isle-discussion

[rocky sonnet]

I have a video recording of me doing everything. I am 100% sure i did not miss anything

[wild cliff]

There's no confirmed list anywhere, so you can't be 100% sure.

[deep barn]

That's all I see

[wild storm]

Basically this but EU
Majority of EU servers for me don't even have a queue or are routinely like 110 players and clicking Connect doesn't even work.
If I get to join a queue, I immediately get pulled back saying the same "Data Acquisition Failed".
What do 😥

[drowsy quarry]

i researched a bit and found 2 options apparently

disable discord hardware acceleration

or

check if your monitor cable is connected to the GPU output, not the motherboard

happy new year XD

something worth trying is getting the latest GPU driver update directly from AMD or Nvidia website

[void ridge]

PC shutting down when in game fixes? only started occuring after update

[wild storm]

please help, it literally makes the game unplayable, like literally I can't join anything.

[rough willow]

Ok thanks for this let me try

I’ll let u know

Ok I’m onto the Home Screen

[rough willow]

We are making progress here😂

I’ll try load up into a game

[safe mantle]

why, when i play t-rex then it got fatal error in some fight?

[drowsy quarry]

do you know which option worked?

[rough willow]

So strange

So it half worked i managed to connect to a game where it gave me the option of herbivore carnivore etc. then the game stopped responding.

[rough willow]

I disabled steam hardware acceleration

And now it’s doing the same thing again where it just sends me to a black screen with 3 dots

[drowsy quarry]

steam one? wow

[rough willow]

And now it says application hang detected again

Ok I’m back to the Home Screen

This time I plugged my hdmi into my gpu

Not my motherboard

[drowsy quarry]

can I ask my you didn't have it plugged in the GPU? lol

[rough willow]

I didn’t know that was a thing😂

It’s my first pc

[rough willow]

😭

[drowsy quarry]

funny lol

[rough willow]

Trying all these advanced fixes for my gpu not to be plugged in😭

Anyway thanks for help

Off to a good start this year

[drowsy quarry]

did it work now?

[rough willow]

I’m yet to spawn in yet because trying to find a server

But seems to be working fine

[drowsy quarry]

official servers are a bit buggy as the devs are still on break

if you encounter issues switch to unofficial

[rough willow]

Ok will do👌

I think it should be fine from here but will let u know anyway

[drowsy quarry]

all good

[hard needle]

i normally play official servers but then one day suddenly i could not connect into the server and it said someting like this. “Anti-cheat integrity check failed(0x2200). You have been disconnected". How do i fix this

[still bobcat]

I have been having frequent fatal errors. Is anyone having the same problem? Or know how to fix it

[sly marsh]

This should be pinned

[hard needle]

i normally play official servers but then one day suddenly i could not connect into the server and it said someting like this. “Anti-cheat integrity check failed(0x2200). You have been disconnected". How do i fix this? Help me pls

[hard lotus]

try uninstalling and re-installing the anti cheat in the isle game older (uninstall and install anti cheat .bat files)
Then run the verify game integrity on the isle properties on steam

not sure if that actually fixes it but thats what Id assume should help the issue

[hard needle]

i uninstall and reinstall all of them

but not working

[hard lotus]

the anti cheat?

[hard needle]

yes

even the anti cheat

and the game

i deleted and re install seperately

[hard lotus]

https://gyazo.com/2f7b0a87c40647d370caf31775688e55

you ran the installanti-cheatbat and uninstallanticheat.bat files?

cause then I got no clue either

check pinned messages

maybe theres a fix there

[hard needle]

yes

i run both

im trying to contact the devs

[hard lotus]

good luck, I got an issue I cant seem to find anywhere on here too

[hard needle]

ty good luck u too

[hard lotus]

no one on the server had it before

no one is responding to my stuff

crazy stuff

[hard needle]

ye

no one responding to me too

[magic grotto]

anyone experienced ping spikes in the 500's and fps drop to 1 or 0? Internet is fine.

does it on any server

[drowsy quarry]

thays usually because you attempted to join the queue, but there's no queue

[hard needle]

No bro i have joined a lot of servers official and unofficial

[drowsy quarry]

restart your internet

see if it helps

[hard needle]

alrite

[hard lotus]

Any clue on my issue by any chance

[hard lotus]

.

[rough willow]

All working well👍

[drowsy quarry]

do you have any background service that came in your PC?

like led controller, motherboard app, etc

[drowsy quarry]

glad ^^

[hard lotus]

closest thing I got to that are the NVIDIA control programs

nothing else

[drowsy quarry]

some say restarting PC can help but you need to find what app is blocking EAC

[hard lotus]

Ive already restarted alot of times lol

and I wouldnt know whats blocking EAC either

game works on non-evrima

without the issue occuring

I verified game integ and restarted pc, nothign changed
I reinstalled eac, nothing changed
I turned off my anti virus, nothing changed
dont have any VPNs active
reinstalled the whole game
Cleared config

restarted after every single one of those

still got the issue occuring

[hard lotus]

didnt even install anything new besides Helldivers 2 onto my PC

[drowsy quarry]

do you have another storage where you can install the game?

[hard lotus]

dont think so

[drowsy quarry]

did you tried a clean reinstall

Clean reinstall

• windows + r
• %localappdata%
• find the isle and delete it

then

go to steam and uninstall the isle then install it again

[hard lotus]

let me try that rq

[frosty cipher]

@drowsy quarry i need help

[simple forge]

are you not able to sit in a queue for servers anymore on envirma?

[frosty cipher]

When im trying to join official servers, i find all the servers and then when i press connect, nothing happens, also, when i press ”Join queue” on a server, it just refreshes my page and dosnt let me join

[drowsy quarry]

precisely

[drowsy quarry]

there's no queue

[simple forge]

ouch okay

[frosty cipher]

Well the game still dosnt let me connect to anything

I press connect and nothing happens

[drowsy quarry]

did you tried some unofficial servers

[frosty cipher]

Ive even waited for a while after pressing connect

[drowsy quarry]

preferably not full

[frosty cipher]

No not yet, but it happened after the recent update

[simple forge]

why get rid of queues?

[drowsy quarry]

buggy

[frosty cipher]

Ill try an unofficial one later

[hard lotus]

Nothing changed sadly

[drowsy quarry]

how about this

adding the 2 .exe the isle to an exclusion and also the anticheat

[hard lotus]

dont know if thatd change much cause Ive already shut my anti virus off fully and tried launching isle and it still didnt work

but Ill check it out

[sour basin]

Does anyone know how to fix this?

[drowsy quarry]

which antivirus is it?

[drowsy quarry]

try another server that is not so full

[hard lotus]

just the windows antivirus

[drowsy quarry]

hm, it shouldn't be interfering

[sour basin]

This occurs on all official servers, and non-official ones are simply not searched for

[drowsy quarry]

official servers are rather buggy, but unofficials aren't showing up for you?

[stone elk]

I have been stuck on connecting to server for the past 5 minutes, server slots weren't full either, anyone knows how to fix this?

[drowsy quarry]

** Infinite loading **

• Right click The Isle on steam
• Properties
• at the launch properties see if there's anything written
• remove it completely

try this

[sour basin]

Not for me, I'm trying to help my friend, but yes, they are completely ignored by the search. Only official ones are available to him, and connecting to them is impossible

[drowsy quarry]

did he tried to switch to Hordetest and then back to Evrima?

[sour basin]

No, is there a chance this will help?

[drowsy quarry]

yep

[hard lotus]

yeah no that wasnt it either

issue still there

[sour basin]

Thanks, let's try this because the rest doesn't help

[stone elk]

thanks a lot, that fixed it.

[drowsy quarry]

I'm not sure what's causing it

[hard lotus]

really annoying cause no one knows what it is either, not even AI can figure it out

done everything gpt could come up with and nothing worked

[drowsy quarry]

could try maybe downloading VRchat and launching it to see if the issue also occurs there

since both games use the same anticheat

[hard lotus]

elden ring also uses EAC pretty sure

elden ring also works as normal

but Ill check out vrchat rq

[drowsy quarry]

yeah it's just 1gb

[hard lotus]

huh

interesting

nvm

it works now

[sour basin]

Still not working unfortunately

[drowsy quarry]

does it really

I remember VRchat isn't good to show if you're online or offline mode

[hard lotus]

Im ina world rn

[drowsy quarry]

oh well, it works then

[hard lotus]

https://gyazo.com/9e2e0d236aa48b8809caf748ed1f2ae3

[stone elk]

i am getting horrible performance on my rtx 4050, i am getting 30-40 fps max on the lowest settings possible, i used to be able to get 130+ with high settings before, any fix for this?

[drowsy quarry]

watch my optimization guide

[sour basin]

Is there anything else that might help?

[drowsy quarry]

not sure

clean reinstall maybe

Clean reinstall

• windows + r
• %localappdata%
• find the isle and delete it

then

go to steam and uninstall the isle then install it again

[stone elk]

is it the one from 11 months ago?

[drowsy quarry]

yep, still works

[stone elk]

funny enough i had watched it before

i was getting good fps

until the recent update

[drowsy quarry]

and since you're on a laptop, this one helps too

https://youtu.be/xUuytQ3Yj3o?si=8BezlZa6w5xfJaNK

[stone elk]

i will try deleting config

[hard lotus]

no other ideas?

[drowsy quarry]

nope

[hard lotus]

ggs

[drowsy quarry]

perhaps see the services that are running in your PC right now

in the task manager

[hard lotus]

https://gyazo.com/ddcd340bc82315a89afe624d345d680b

https://gyazo.com/456488a74cee3cf82bc0b0b41debb08c

[mint plank]

any idea how to fix this? Does not let me run the game when I open it on steam

[frozen fjord]

what's going on with all the fatal errors? Please point me in the right direction if's been discussed somewhere already

[silver tide]

Can anyone help? I've been on the "Connecting to the server" screen for a while.

[frozen fjord]

What helped me pc was turning off foliage physics

[compact umbra]

im stuck at the connecting to server screen anyone know how to fix this?

[frozen fjord]

restart the game

[silver tide]

I've already done that.

[compact umbra]

ive done that twice now

[frozen fjord]

it may not be an issue on your end then

have you tried a different server?

[compact umbra]

yes

[lunar zinc]

Install an EAC game

[stone elk]

.

[stone elk]

Right click The Isle on steam
Properties
at the launch properties see if there's anything written
remove it completely

[lunar zinc]

for some reason it doesnt auto install EAC when the isle is installed so you have to go install a game like fortnite or vrchat

since EAC does not provide it on their site or anywhere else

[brisk nebula]

What is "Data Aquisition Failed" ?

[sleek apex]

My Ping suddenly increases from around 19 - 45 to 550 after some unknown time, no matter which server i'm playing on. Has anyone come across this problem too?

[sleek apex]

Does it pop up when you try joining a server?

[brisk nebula]

yeah

[magic grotto]

happening to me, also

ping will shoot to 500+ and fps will bottom out at 1

[sleek apex]

"Data acquisition failed" pops up when the server is full. Some servers falsely offer joining a queue, even though that feature is disabled (on officials at least). So you get kicked and instead of server full message you get this one. You probably tired joining a Server that has a lot of people or is full right?

tried*

[brisk nebula]

yea

[sleek apex]

okay, so when you see that message again, you know the server is full and cannot be joined at that moment, hope that helped 🙂

[lunar garnet]

Having trouble connecting to servers. In servers that I should be put into a queue, nothing happens when I click connect. In servers with more than enough space, I get put onto the "Connecting to the server..." screen indefinitely.

[drowsy quarry]

wait.

whats this

[lunar garnet]

Logitech application, it's for mouse and keyboard customization.

[drowsy quarry]

customization huh

[silver tide]

There's nothing written.

[drowsy quarry]

can be interfering, can

[lunar garnet]

I don't use G Hub anymore, but it never hurt me in the past. It was just annoying to have launch on startup.

Been connecting to server to about 10 minutes now. Anyone know what I should do? I've already verified integrity of game files, and completely uninstalled and reinstalled the game.

[drowsy quarry]

#🔧-evrima-troubleshooting-🔧 message

[lunar garnet]

While there was some stuff in there from playing on legacy servers, nothing changed ofter deleting it all.

[lunar garnet]

^

[drowsy quarry]

what server are you trying to connect to

[lunar garnet]

I've tried full and empty NA Official and some Unofficial servers.

[lunar garnet]

All of them Have the same issue

[drowsy quarry]

did you restarted the game after deleting the command?

[lunar garnet]

I did, a few times.

[drowsy quarry]

weird

[lunar garnet]

And re-verified

[hushed linden]

So the queue issue is still a thing? I can't seem to join a queue when i try to connect to servers. Been trying for an hour now.. and i guess i can't play at all when the EU servers are all full...

[odd herald]

why am i stuck on loading screen infinite

[heavy marsh]

I'm stuck in "Connecting to server..." Screen.

[silver tide]

same

[nova sable]

Im having the same problem

[silver tide]

spent almost half an hour and yet I still can't figure it out

[heavy marsh]

same

[neat warren]

so there is no solution ?

my screen is always saying data acquisition failed

can someone help me??

[haughty pewter]

this is happening to everyone?

[silver tide]

guess so

[hybrid grove]

im just trying to play

[drowsy quarry]

first thing i would suggest is see if you have a +connect command written in your launch options (from steam)

[drowsy quarry]

server is full, try another

[silver tide]

Yeah, happens to me too. If I change servers it might go to "Connecting to the server" but that takes forever to load.

[hybrid grove]

but it should still put me into a queue for the server

[drowsy quarry]

queue got removed

[winter python]

Queues are temporarily disabled

[hybrid grove]

Oh, my bad

[silver tide]

How can I actually get into a game. It just says "connecting to the server"

[drowsy quarry]

did you checked what i said? theres no command line there?

[gentle atlas]

cant get in servers

[royal cairn]

Hey, my game keeps randomly crashing Im not sure what happens but there should be no reason for it

• Ive tried uninstalling and reinstalling

• I've tried verifying the game files

• I've also deleted the local save files, this seems to temporarily fix the issue then it comes back.

It just gives me the windows "The Isle has crashed" and kills the game. Anyone have any solutions?

[drowsy quarry]

whats your setup

cpu, gpu, ram

[royal cairn]

One sec

[gentle atlas]

could u help me

my servers wont load

just see

this

[royal cairn]

I've also checked my drivers, those are also up to date

[winter python]

Right click the game in your steam library, click properties, do you see any text in the Launch Options box?

[drowsy quarry]

verify files, relaunch steam, go to hordetest and come back to evrima. Do all those 3 and report it back to me

[drowsy quarry]

how about cpu

[royal cairn]

Ye

[gentle atlas]

Okay Sir!

[royal cairn]

Dorked and did memory twice on accident

[drowsy quarry]

hm, such a strong setup, its common to receive fatal errors

did you updated your bios yet? maybe windows

[gentle atlas]

nopee

[royal cairn]

Yeah, I double and triple checked that

[drowsy quarry]

have you tried playing in windowed mode?

[crisp fractal]

I just booted up the new update on evirima, and my game's textures look terrible. Litterally just colors no detail. How do I fix this?

[drowsy quarry]

or locking the fps when you enter, to like 60

[royal cairn]

I think Im borderless windowed

[drowsy quarry]

windows + r
%localappdata%/theisle/saved
delete config and restart

[royal cairn]

I have not tried locking it either, I'll give that a shot

[drowsy quarry]

go on

[royal cairn]

Usually runs at like 130-180 frames

[drowsy quarry]

yeah sometimes too high framerate can crash you

very sometimes.

[gentle atlas]

soo i did that and only the official servers load

but only one time if u refresh

it doesnt load anymore

[drowsy quarry]

oh well thats something.

[gentle atlas]

..

help

[drowsy quarry]

do you perhaps know if steam or epic is down in your region?

or perhaps your internet is failing a bit

[gentle atlas]

imma restart my pc rqq and check again

maybe there just something wrong

before i start doing stuff

[neon crow]

I had a similar bug happen to me too after adjusting my graphics settings.

[daring jungle]

Anyone got the same issue with screen size? Missing parts of left and right side and looks like its happening to people with resolutions around 2500x1600

[teal sand]

anyone know how to fix this?

[burnt crag]

As soon as I spawned in with my 100% allosaurus on US5 I clipped through the rock I slept on and died of fall damage, dev's please tell me you're working on this.

[crisp fractal]

I just deleted the config folder and the game still looks terrible

[wispy moon]

I'm having issues connecting to any server at all. I will click on one, then nothing happens. I've tried multiple servers and just nothing happens

[crisp fractal]

Anybody know how to fix these graphics? I already did the delete config thing

[wispy moon]

update: I have now been promoted to "connecting to the server." Been here for like 3 minutes

[silver tide]

same, i've been loading for a while now

[wispy moon]

I went and verified the files, and still nope

[crisp fractal]

How did you fix it?

[hard lotus]

its the how?

all it really does is

give my keyboard lights

and change my sensitivity on my mouse really

[rough willow]

Why has my game gone choppy all of a sudden, was running at 130fps for 2 hrs and now it’s dropped to under 20 fps

Settings all the same it just changed out of nowhere

[drowsy quarry]

i read in the internet that some apps that provide customization can cause this

i dont think it hurts to try ending that task

if it doesnt work, open it again

[hard lotus]

idk why it would cause isle worked before and Ive been using that program ever since I had this pc

but ill try

[drowsy quarry]

devs made a lot of changes to the anticheat

[hard lotus]

ohh

[drowsy quarry]

i still remember when msi afterburner would make a crash on my pc if it was running BEFORE the isle

[hard lotus]

was that already active on hordetest?

[drowsy quarry]

i mean, anticheat is always changing

[hard lotus]

or were the anti cheat changes only added now

nothing

[silver tide]

I've been connecting to a server for about 20 minutes now and nothing has happened. How can I fix this, or do I just wait?

[drowsy quarry]

there's no "fix", you just sort out the issues one by one

command prompt, bugged server, unofficials

theres a lot of possible workarounds

[silver tide]

So what do I do

[drowsy quarry]

first thing you check if you have a command line in your launch options

[light mango]

Same thing is happening to me, I can’t connect to the servers either. Any idea what we’re supposed to do?

[silver tide]

I dont know

[light mango]

Steam launch options are empty, nothing set there.

[heavy wing]

Could be a restart some servers have server queue options some dont this version is really buggy rn when it comes to server screen UI etc

[rugged wharf]

I am often getting this Bug where I grab something and I CAN'T LET GO...

my only option so far is to just leave and wait to get back in for the server cause of player limit

[light mango]

I’ve already restarted multiple times and I’ve tried joining empty servers as well. I’ve been testing it on different days throughout this week and it still happens.

[drowsy quarry]

try going to hordetest and then come back

make sure to launch it

[fair lagoon]

i keep getting stuck on the connecting screen

[drowsy quarry]

check your steam launch options

if theres anything written there, remove it

[fair lagoon]

wdym

[drowsy quarry]

right click the isle, properties

see launch options

[fair lagoon]

i see

still stuck

@drowsy quarry

[drowsy quarry]

did you remove it

[fair lagoon]

yes

[drowsy quarry]

try joining unofficial servers

[dusk plume]

So I've been having a problem for the past month or so, where occasionally when playing the isle, my pc will completely turn off, with no blue screen or anything. This has only happened with the isle for me, and I've tried a myriad of solutions to no avail. I've reseated my ram and gpu, replaced the psu, and reset my pc to clear my c drive. Idk what the issue could be at this point

[civic acorn]

my isle on steam doesnt want to close

[quaint basin]

im stuck on offical US 5. Any way i can get some help?

[barren plinth]

Task manager -> end task

[urban coral]

im having issues joining servers

saying data acquasition failed

[wild totem]

when will their be a hotfix for the new update i can get on any server just stays loading i already troubleshoot steam and the game files so its the games new update thats when i could get on anymore

cant*