#🔧-evrima-troubleshooting-🔧
1 messages · Page 214 of 1
Could you show me the whole screen?
That's a CPU, I need to know your GPU
You need to update your GPU drivers, you can do that with the Nvidia App or by downloading them directly from Nvidia's website
Ok thx
can u switch mods on your laptop? For example: echo mode, standard, ultimate? if yes please check out what mod u are in. My laptop cant run the game in echo mode because it doesnt use GPU in this mode. maybe you just have to update ur GPU.
I will see thx
??
Excuse me, I have a problem and I'm posting it here to see if anyone knows how to solve it. (I sent a report before asking for help here). When I press tab, my coordinates don't appear, along with the number of people and the server name. Please, I'd like to fix it.
Disable Streamer Mode in the Gameplay settings
Thank you very much, I'm new to this.
Does anyone know what the nutrient thing is in the dino character menu?
The carb, lipid, protein thing next to the human sillouethe
What is it for?
Selecting one lets you drain that nutrient when you lick salt
ohhh
does it drain food too? because i dont get why would you drain a nutrient
It doesn't, no
Gastroliths drain food
if you have 80% and you drain that nutrient, then you're just making it worst. I dont get it
Yea I never use it, maybe it'll have some future function
maybe in the future, yeah
Hello Everyone!
I have some problem with controlling...
When I hold "w" to go and let it my dino keeps moving forward, so it doesn't stop immediately.
Does someone have the same problem or is it just the wrong setting? What should I do?
never heard about this one 🤔
perhaps the key is a bit stuck
or you're laggy
when i m writing, the button doesent stuck, it happens only when im playing
when they fix it :(
my trike will die thanks to i cant drink water from lake
dont worry about it, trike will release this week (at least it's what they said)
fortunately, it's terribly irritating
Hello can someone help me. im stuck on a tree.
Try sending /unstuck in the game chat
thx but nothing happend.
Hello sorry for late reply i just tried that and it loads up the folder but i dont have a settings file.
weird, very weird
you usually don't have a config folder if you don't play (like an error preventing you from logging)
but rn I have no idea
Yer origonaly i thought okay itsnot creating the file all togeather but as its clearly here with the command but not generated a config file :/
Only thing i can think to try is install on my wifes pc and see if it makes one and then copy the file to my pc
you can take the config folder from someone else, indeed
I can share mine, no problem
That would same me some time thank you 🙂
okay thank you again 🙂
<@&505047238674874368> could i please get a unstuck
have you tried /unstuck?
you can relog to reset the timer
Why does it show my stego on na 12 but i log into the server and it takes me to the dino select main screen??
hey <@&505047238674874368> I´m stuck as deino on server EU 4 central... unstuck doesn´t work, can you move or kill me pelase?
For future reference, it's best to ask in the regional server channel for the server you're in, be right there
oh sorry, my bad
Also, include your IGN, it makes things a lot easier, but there's really only one spot deinos get stuck
thank you so much
Game will not launch today. Played for 8 hours yesterday, 4 on Legacy, updated, 4 on Envima. Restarted PC and verified files, still won't launch. Drivers are up to date as far as I know.
Win 10 22H2 (19045.5854). Radeon display drivers: 25.5.1
5th try is the charm? It randomly decided to start working again.
hi <@&505047238674874368> im stuck as a teno server eu 4 central unstack doesnt work can you move me ?
Gotta go to server chats.
Hello servers ruined?
were down for restarts, coming back up now
Thanks
hi im cureently stuck can someone help me
Try sending /unstuck in the game chat
im trying but wont move me
when i try and launch the game it says "Easy Anti Cheat is not installed " Could someone help me pretty please!!
guys my friends play croc and hes stuck south 6 offical pls help
open the game folder and click installanticheat
alright srry for late response
tysm
any idea why now when i alt tab i get a chance of fatal errors that crashes my game? it was since the new windows update so seeing if anyone else has the same issue
do you play in fullscreen?
yea
i got multiple monitors tho so i just hit tab on the stat screen and move my mouse
never been an issue before until recently
have you tried playing in windowed fullscreen?
solved it for me
but my frames 🥲 my hertz my life
it didnt impact on my frames
ill try it tho
i dont think windowed fullscreen allows 144hz if i wanted to see more than 60 fps but ill see
i get 120hz just fine
on windowed fullscreen? oh bet
yep
rn im doing a repair of my windows update since i think maybe smth went wrong while doing it but ill update u
np
yeah so how the hell do i fix whatever this is
ive tried verifying files and this literally just happens any time i join any evrima server
usually it flashes every millesecond between this gross screen and normal fullscreen which literally makes the game unplayable
you might need to update your drivers if u havent already
Disable DLSS
DLSS is the problem, I had the same issue before
cheers guys
any tips for when one is stuck in rock geometry?
nevermind /unstuck worked after a few more tries
turn off nvidia vsync and turn it on in your game
is there a way to fix it without making my game look all fuzzy?
the "fuzziness" its because you stop using the gpu exclusive antialising and start using fsr from evrima
theres no other fix other than just enable dlss, disable, repeat when it bugs
aww
How can I reset my server characters? İ select deino and they everytime spawn in swamp
Spawns are random, I believe you have Swamps, Water access, North lake and East swamps as the Deino spawns
Can I reset characters?
If you mean reset the spawn you're currently on, the only way is to kill off the Dino you're playing
O thanks
No problem 🙂
ı cant find servers
My game keeps launching in 4k and I am unable to change it since i cant press accept
I Dm'd you
Hiii ! I can't run evrima 'cause i didn't have easy cheat, when i go in my files to download it... it's didn't work :c nothing launch, someone know who to fix this ? Thanks !
Check the pinned messages
Hey guys, idk if this is the right channel but didnt know where else to post. I sent server invite to friend and it says he is banned but he has never joined this server before?
Whats the solution to the bug when you are stuck in animation during grabbing papaya or jack fruit ? Just lost a 80% Stego because of it , you can't move , or cancel it in any way.
If you're unable to move/lie down to safe log. You will need to hard log and rejoin the server.
Send me a DM and i'll see what can be done
So I just lost 6-7 hours due to a bug ?
It seems so unfortunately, I would suggest filling out a bug report. https://forms.gle/ufXDnxNfhRhZ7CCi8
Already did
With a 5070 and 9800x3d, is it normal to get around 70-80fps on all epic, no lumen, with DLAA on?
im having trouble with my sound and fps :/ fps are pretty low usually between 40-50, and its not rare for them to drop to 0-20 at times... and for the sound it sometimes starts stuttering and cutting in and out multiple times a second which is really annoying. any advice?
I have a fps optimization guide if you wish
depends, is your GPU already at 100% usage?
Roughly 93%
for sure you can optimize the game to run better
but it's good to see what's stopping you from getting a higher fps
if it's vram, CPU, GPU, etc
Yeah thatd be nice
This video shows you epic settings are a lie. Here you will see how to improve your FPS with my settings breakdown!
👀Bem vindo! Welcome!👀
PT-BR / ENG
Watch my Evrima Guides: https://youtube.com/playlist?list=PLdvqZdnB0LRXw2S_uSlgjno_i8bE1LbIn
Watch my Combat Guides: https://youtube.com/playlist?list=PLdvqZdnB0LRVhGGslKlu4wrFilMn_DsEj
--...
Why do my game keep doing this: https://medal.tv/games/the-isle/clips/kqSor9AmnmCaS-DPE?invite=cr-MSwyaEssMjc0MTkyNTA3 i could really use some help
Turn off DLSS and it’ll stop
Thanks!
what is the best dino for solo and just wanna hunt really well not deino
cerato
is there a reason most of the servers appear as QQQQQQQ
does anyone know why like my fps will stay around 15-55 but sometimes go up to low 90s but thats rare but before i use to be able to play the isle and have a constant 100+ fps
@frozen tree im stuck in a mountain and when i do /unstuck im still stuck in the mountain
sup guys
from time to time i get this error: i enter a server (this happens with all servers), and i can get this error.
basic loading goes through, then a black screen starts burning, and after that i provide under the map (and i don't spawn, - i'm on the screen, but i don't appear behind the dino)
has anyone encountered this? how to solve it?
i'm going to hang myself soon lol
Howdy gang: I’m experiencing audio stuttering like mad. Audio lasts a couple seconds before cutting out.
Troubleshooting thus far:
- Updated all my drivers, audio included. This gave me a couple extra seconds of audio clarity.
- Deleted config file and restarted game: no change.
- Messed with audio settings and graphics settings.
- GPU is at 27%
why is it at 27%? is the CPU not strong enough?
replays still freezing? i tried to move the replays in folders but not work..
when i log out before patch i was 75% now i'm 42%
I'm a usually legacy player but I want to switch to Evrima, and when I try and launch it keep saying this message - "DirectX 12 is not supported on your system. Try running without the -dx12 or -d3d12 command line argument." Would somebody know how to fix that?
What GPU do you have?
Task Manager is the easiest way imo, open it then click Performance, then click GPU, and you'll be able to see its name in the top right
Is that the only one you can find?
When i scroll up and down it is the only one
That's an integrated GPU, which essentially means that your CPU is covering the task. Evrima requires a dedicated graphics card, so unfortunately you won't be able to run it
GPUs are physical components, you'd have to buy and install one, and make sure it's compatible with the rest of your PC parts beforehand
dang
Does anyone know if bleed pounce is working on hordetest? Almost full stam bar at a dilo, it kept running and didn't see a speck of blood
How do I install easy anti cheat again for the game? Just got a new pc sooooo
nvm I got it
Disable DLSS
#🔧-evrima-troubleshooting-🔧 message
cause you stop using the GPU antialising and start using the engine one
that can be fixed if you turn 3d resolution up, but expect HUGE performance loss
HT servers are not showing, are they restarting?
Check chat channel pins
Ok thx!
hey, does anyone know why you can't shake a dead body?
As which Dino?
You pick it up and then just whiplash it while holding rmb I think. Otherwise you spam E on the body when it’s on the ground
If the body is small enough, you can hold it into your mouth and hold left click and shake your mouse. If the body is big enough to drag or neither, you have to spam E many times until the organs appear in the belly
yes, but doesn't work. already deleted the config file aswell but still doenst work
Adding to this, (for anyone that doesn't know) this only works on players, will not work if you do it with an AI.
after switching lumen off.. bit odd
you may need to enter the server again
i was stuck between some rocks, used /unstuck and now im glitched underneath the rocks, any suggestions?
probably ask for an unstuck in the channel that is for whatever server youre on.
#evrima-na
#evrima-ca
#evrima-eu
#evrima-au
#evrima-sa
i didnt see any fix for the bugged water in the patch notes, as in u cant drink from the water at west rail and stuff. does anyone know if this was fixed or not?
May have to restart steam
why does it keep saying data acquisition failed when i try to join a server
i have this problem with nesting
I cant sent with stego after doing an alt tab
launch error: easy anti cheat is not installed
can someone help me pls?
can you help me?
why when i click on na11 it says i have steg but then i join and it sends me to dino picking screen?
check pinned messages and scroll down till you see the thing about install battleeye client
Rollback
open the game folder and double click installanticheat
I get this pretty often, the fix I found is
- forcefully unpair
- ungroup
- pair outside group
- nest
Um... can anyone explain why I had a 58% grown steg and when I logged back in today, it was back down to 35% and where I logged out the session before last night? I lost a big percentage of growth time and a whole journey across the map. :') I'd like to avoid this happening again if I can? This is the second dino I've grown with this issue. Is this a known problem?
what server
NA11
evrima, right?
Yes
Geez. Got unlucky twice apparently. Lol.
anyone know how to get around this anti-cheat integrity nonsense? Trying to join HT and keep getting it today. I got it last night, but retrying to login to the server let me in finally. I've verified my files, and restarted my fame a few times, etc but still getting it 😦
Hey guys, I have a question. When you use the replay system to watch recorded games, do any of you experience a PC crash when trying to fast-forward or rewind recordings? Any recommendations for a solution?
None of the pinned messages is working for me either. I've deleted the easy anticheat folder, verified files, and loaded in and it still kicks me back with the same anti-cheat integrity failed message
yes :(
Hi
Lmk if this isn't the right place but I'm trying to buy a laptop or pc and wanted some recommendations or feedback
I'm not too tech hardy but I think the graphics card should be good enough? 
its good, will run smoothly if you put the laptop in high performance mode instead of energy saving
Do you know any laptops that'd work better? I'm trying to stay with 1300$ at the maximum
i dont deal with dollars sadly
but it works as expected, the higher the number of the GPU series, the better
ill list the nvidia ones going from low-end to high-end
4050
4060
4070
4080
4090
then we have 50 series, same thing, 5060, 5070, etc
I'm having a graphic issue when underwater that results in the water becoming way too dark to nagivate, it's as if the shading or brightness just crashes while in that body of water.
That’s normal right now.
does anyone know why i get a flickering in game?
okie ty 😦
Flickering?
yes like my game is flickering like almost in and out
ive never really had this problem before
Try disabling DLSS and see if that works. Otherwise it looks like your monitor is dying
DLSS is disabled idk how my monitor would be dying its practially new
yes
can any admin or some one help pls?
<@&933486433342222376>
thnx and sorry
yea that's how it is sadly. the devs love to make us play in darkness
What does Unrecognized game client. Cannot continue mean
how i can invente in group or join in group ? thats num its acept or invente ?
first time playing, cant connect to any server, official or unofficial. just an endless loop on "CONNECTING..."
looking through the messages and pinned messages, there seems to be no solution to this lol. what the hell i just wanna play :/
Its a connection issue... unless the servers are down or updating.. Check your firewall, anti virus, router, wifi, ISP, internet settings.. etc etc
game allowed on firewall, turned off antivirus, restarted wifi router, tried with VPN on and off, verified steam files, restarted steam, restarted PC, uninstalled and reinstalled the game. still stuck in connecting.... im kinda getting really annoyed at the game. i just wanna play this dinosaur game!!!
are we able to fix this?
Anybody know why the isle doesnt work with steam family sharing?
The Devs disabled Family Sharing
Bruh, ill just buy another copy off G2A for half the price then
pls fix utah pounce on dilos and especially other un-large creatures, i shot 4 perfect pounces at a dilo side etc and i couldnt bite myself into the dilo resulting in a fatal crash on ground.
Anyone know why I can’t see the isle on my nvidia library
I’m trying to do some graphics optimisation
add it manually
I think around 30% to 50%
Yea I figured it out thanks to your vid
Helped a bunch
damage to stamina is cool
ohhh I'm glad so :D
What would we do without you 😄
hehehe, always here to help
not only utah pounce but troodon too, like pls just make them latch finally.
so how do i install anti-cheat? vet player but got a new pc
Check the pinned messages
open the game folder and double click installanticheat
so i've got more than good enough specs to run this with no issues, drivers up to date, i9-9900k, 64gb ddr4 3600, 6750xt (the weak link but still strong enough), my game loves crashing randomly after 10sec-5min of play time but if i just keep launching eventually it'll stay on the rest of the time i want to play with no issues, all it says its fatal error and i never notice any useage spikes or anything on my taskmanager, anyone got any advice? none of the yt videos cover my exact issues but i've also had it give me an anticheat error once or twice even though the anticheat has launched and im not using any 3rd party software, thanks in advance
did you tried playing in windowed Fullscreen mode?
when I used to play Fullscreen exclusive I crashed all the time
havent tried that yet, gonna try it but i've already done the ritual to get it to stop crashing this time
took 4 relaunches
Is nesting broken atm? We can start building but then at some point we can't continue and thus can't have babies :<
did you laid the eggs
I can't even lay eggs
how so?
Did you gestate them?
How do I do that?
Press Tab, then click Nest, then click an egg and click Gestate. You can gestate multiple at once, and it costs a little bit of food and diets to start
Omg, that's new to me ahahaha. Thank you!
depending on the nest, (such as debris one) you need to lay the eggs at the half of the process
then keep building
cause they need to be buried
Easy anti cheat saying its not installed. Its the first time installing the isle on this pc, yes I've verified the files
Check the pinned messages
Its working randomly now idk
My game got a fatal error and my game crashed and now I just get a black loading screen when I open the game do I just wait that screen out?
I already tried what the pin said and that’s not working
ok
<@&818552355796287508>
Tech support does not handle that. Read the message again
Many players encounter issues that already have solutions. Be sure to check the pinned messages for quick-fixes to common problems. If an issue persists a representative in this channel will assist you when available, otherwise you may contact Punchpacket directly.
have you tried /unstuck?
no omg thank you
no problem
So,i cant watch my replays. Is there a way to fix this?
if you've waited the 30min to view the replay and the timer still says 30min, try going to the server display screen then back to replys. Sometimes that lets you view it
found no fix for it, tried everything :(
By "server display"' you mean just clicking on the server in ther servers list?
Guys I need help got stuck inside a a rock and unstuck just spawns me back iam in ht eu 2
Is there like a mod where can contact?
Can I play during these 30 mins? Or do I need to wait the 30 mins on the menu?
<@&818552355796287508>
Many players encounter issues that already have solutions. Be sure to check the pinned messages for quick-fixes to common problems. If an issue persists a representative in this channel will assist you when available, otherwise you may contact Punchpacket directly.
any idea why the recording icon wouldnt be popping up/working when hitting f2?
Senior admin said replays are broken right now
Ahhh ok
do /unstuck
Hi my game has been crashing nonstop showing fatal error
how do i fix it
i think it has to do with the autocheat
the game loads and joins a server but it crashes at random intervals during gaming
please help
is there a chat that admins can help if you get stuck and the /unstuck doesnt work
What server are you on?
NA12
Check the pinned messages in #evrima-na to see how to request assistance
I am having the screen issue that it is super imposed to the top left. I did follow the pinned message info changing the value to =True in the data. Nothing changed and i cannot access the graphics from in game. Any other resolutions to this issue to try?
Can you access them from the main menu?
no, i can barley get a cursor to settings
Try tapping f11
Nothing happens
Alright, try quitting the game and deleting the TheIsle folder located in Appdata/Local, then relaunch
No change
i managed to get it to here but i cant see anything that would get me to what i need. I thin?
easy to solve
right click the isle in steam
properties
write this in the launch settings: -windowed
then launch the game and modify to your liking
THANK YOU
no prob
are there still mushrooms in sanc on HT ?
so I tried loading into the server I was previously playing my cera, I did a safe logout the other day and waited the full time. I relog today to the same server and it showed up as status unknown, i load in and it spawns my as a deino (which iwas playing before cera) and now only shows as deino.
That's a server rollback, sadly just happens. There's nothing that can be done about it
Hey, everybody. How to fix this error when connecting to official servers?
Internet works well
is there no fix for this?
Is it only happening in one particular area?
in some yea
Then it's probably a map issue and there is no fix
Has replay recording been disabled for everyone?
appears so, last time this happened was just before an update, and it was improved somewhat then, lets hope for the same again
any know how to solve "data acquisition failed"?
my pc just Froze 2 times in a row while tryna play the isle, i had to restart my pc. firsst time it happend to me, yesterday it was all fine... anyone else had this issue before?
Edit: working again no issues, havent changed or done anything to the game, works normal after the restart
Does anyone know how to fix this?
Disable DLSS
Thank
Hi everyone, please help, I was playing on the hangout x40 server and was banned for cheats, but I didn't have them when I was running after dino, playing for diablo, they fell after a while and that's it, eventually they banned me for something
Where can I ask for help and at least get checked out?
You'll have to join their discord, if they have one, to discuss this. None of the admins here can help you with that
They don't seem to have a discord channel
And if they don't have a discord channel or I didn't log in when I had the opportunity to be on the server, then I won't do anything?
At the very least, there's nothing we can do. I have no idea who the admins or owners of that server are
I see, thank you very much.
ask him
i go here and the first person i see is kouga
wat
and toothless
from how to train your dragon
from the planet earth
whoops
@quiet hound Please only use this channel for troubleshooting, and do not bypass the chat filter
oh sry thought this was #isle-discussion lol
i cant connect to any servers, pls help
does anyone know how to fix this? ive been having it happen for a few months now my internet works fine, ive tried freeing up space from where i downloaded isle on and still nothing, when i try to connect it shows me the underside of the map and then brings me back to this screen (sometimes it decides to connect, sometimes it doesnt)
@ionic granite @warped cobalt did you tried reinstalling the anticheat or restarting the internet router?
and to circle the issue a bit more, are you able to try to connect to the game using a different pc? (laptop) or internet connection? (like public or family/friends)
Hey there, more Client Disconnected problem going on :_(..
It's not me though,Iit's my friend. she doesn't have access to discord so I am asking this for her now, trying to help her.
We did everything from the above, from restarting the pc to veryfying the game files, restarting the internet router, to reinstalling the game.
It was all good before my friend didn't switch to hordetest, then reinstalled evrima - from there it stopped connecting her to the servers. I thought it was the restart messing with her game, but it's apparently not.
Anyone has any idea what else to do?
can this problem somehow solved without disabling dlss?
Yes, enable Motion Blur
anyone know how to fix it?
How to fix this error, I live in Russia. It comes in from the VPN. But a strong ping. Yesterday, literally everything was fine. Reboot, reinstall, restart the game. They don't help.
@chilly wave
@royal bear @hollow violet @jolly turret
Это случилось после обновы
why no one cant help with this mass problem?
0.20.85
Read the pinned messages
and what should I see there? there is no solution to this problem
Check all of them
@zinc relic @serene comet You may need to clear your config folder,
Here is a step by step guide:
- If running The Isle, exit the game.,
- Press the Windows key,
- Type %localappdata% then press Enter.,
- Find "TheIsle" folder. Open it.,
- Open the "Saved" folder.,
- Delete the "Config" folder. Note: This will reset any of your custom settings to their defaults.,
- Restart the game. The issues should be fixed.,
Note: If you delete the "Saved" folder you will get the same results but will lose any saved skin codes
- Personally, I recommend verifying files through steam after clearing your config or saved folders (edited)
Jump
try that and see if you have not yet
not work
Not working
Ping 20
this sounds like it might be a newer issue.
think your VPN is causing the issue? are you able to refresh it's location?
if i use vpn i can connect but plau in 200 ping not good idea
I’m not using VPN
The VPN is probably causing the whole issue
.
too
ooh yes thats not good at all.
<@&579345586965446657> you have any ideas about this issue? so far nothing in the pins are working
can anyone help?i cant join the server.it keeps showing "connection",but there's no pop-up prompt at all 😦
Too promblem
one more person with similar problem
I'm thinking it's some back end server work that must have borked it. I'm sure they are aware but we'll just have to give it time until someone responds that might know something
it's definitely a new issue for me. i'll see if i can connect
in 2026
😨
No ETAs. It's in server rules.
I hope next generations they can play Rex
i can connect just fine. so not sure whats going on
i can log in to my friend's steam account and join the server normally,but mine cant.Have i been banned?
Developers, please help me, I log into any of the isle evrima-hordetesting servers, and I get an error when logging into the server, please help me
I could also connect to the server before upgrading to version 0.20.85.
тут таких уже человек 8 собралось) / There are already 8 such people here)
Да вообще ужас
Грузит *
wonder if it's everyone outside the united states that are having these issues?
It’s a WiP at this point for everything so just have to wait
no. Some friends they play calmly on EU2
but some can't
ah ok. guess you could try checking your Drivers and such on your GPU and PC
I'll try reinstalling the game.
End versions
i have latest update
this is strange. i assume it's definitely from the last patch so they'll have to look into it if they haven't already started.
Sorry you are having these problems, it's frustrating
@jolly turret@hollow violet@royal bearDevelopers, please help me, I log into any of the isle evrima-hordetesting servers, and I get an error when logging into the server, please help me
У всех такая проблема
Да хз
Я уже от без исходности пишу
Попробуй с впн
А?
не знаю поможет или нет, но упал не только айл, но и китайские гачи, репа, дс, все запреты и фиксы.
все, пиздец, ркн ультанул.
If a fix is found or already exists, it’ll be in the channel’s pinned messages. We don’t know either. Someone will assist as soon as they are able.
Why is that?, I want to play a game, but there's a problem every day? 😦
Early access games are still in development even though they may be playable. There will be updates, bugs, and other issues along that process that may or may not affect the ability to play the game or the problems that exist within it.
Не помогло
Well, I hope that you will fix it as soon as possible.
Senior Administration are not developers. It’s not in our hands to fix unless we can simply figure out what your issue may be domestically with what troubleshooting knowledge we have.
прикинь я не могу разговаривать с разрабоми
Пробовал писать hypno?
Он вроде разраб
Хотите прикол
Какой
The only one is Punchpacket. The others are a no go.
Я в раст
Not sure he would have knowledge of the circumstance.
Пока что динозавры идут лесом
Мне дали придупреждение то что я не могу пинговать разрабов
Yes because you pinged the developers. It’s literally the first rule. (Besides Punchpacket, he’s fine to ping)
Прикол
Now, on the side. As per Rule 7, I’ll ask y’all to keep things in English.
There are plenty of good translation apps that work just fine, but we maintain that communications be kept to English in the primary channels of the Discord so that we can better understand how to assist and can be more punctual about that assistance. Again, it’s in the rules. Channels exempt would be the regional channels for their respective language(s).
Ok
I'm sorry, but what if your community is half Russian, half English?
It isn’t.
<@&818552355796287508>
Many players encounter issues that already have solutions. Be sure to check the pinned messages for quick-fixes to common problems. If an issue persists a representative in this channel will assist you when available, otherwise you may contact Punchpacket directly.
Plus the game and community is hosted/founded in the US.
@jolly turretDid you know that half of the dinosaur models were made in Russia? Just a question.?
They were not. Not sure where you heard that.
already done that
but still nothing
what about trying to log with a different account?
if that fixes it... it was a ghost ban from the anticheat
Unsure if this is an issue with the isle or steam, but today I've had two different crashes that close steam entirely. The isle just exits, no crash error or anything, and steam is no longer open or in my task tray. I have to relaunch it entirely when this happens.
It's only something that's happened since I started playing the HT and hasn't happened on any other games, so I'm super stumped on what could be happening. It doesn't seem normal for a game crash to close steam.
Не у каждого есть второй аккаунт с купленной игрой
i dont have any other accounts
the same problem as the person above. However, I can log in to Na servers.
precisely, but I need to ask since I'm trying to understand the situation.
i fixed it
just needed to uptade invidia drivers
I have latest version
well, it worked for me


where i can find new drivers?
What GPU do you have?
wait i need check
Amd radeon rx 580 2048sp
You can either use AMD Adrenalin, or download them directly from AMD's website
Ok thanks
Its not help(
Im stuck at connecting when joining a server never had this problem
Ping at HT is very high, around 150-300.
Ye this didnt work is still doing it
Any other advice?
can't remember exactly what the Convo was but here's some basic troubleshooting
- update Nvidia drivers / AMD
- update bios
- reinstall the game after clean removing it
- delete config file to clean graphics
- keep an eye on your components usage and temperature to check what happens before the crash
- reduce the graphics or lock the fps to a comfortable number
Yeah fps is stable, temps are fine, I’ve played much more graphics intense stuff while overclocked on this setup but this wants to crash even non overclocked
Need to reinstall the game ig cause drivers and bios are up to date
If i remove through stream will that clear all thatv
?+
Crash happens even in the menu
you gotta windows + r
%localappdata%
find the isle
delete it
is there a fix for the hordetest ping going up and down 30-300 , making climbing often impossible?
any /unstuck command yet?
Yea, /unstuck
I GOT UNSTUCK! Yay, been wanting that in EVRIMA for YEARS!!!
It’s been in Evrima for a long while
Still, news to me!
NA 12, im waiting through queue and it starts connecting before saying the server is full. happened 2 times in a row. help?
aye mandem
it kicked me out of EU4 HT, it told me to reconnect and then this pops up
man I had a fg trike
devs are experimenting with the servers right now
Did I just lose my fg trike?
also great guides for new players ur an absolute chad
and amazing and super entertaining vids
i didnt lost my galli, so i dont think sooo....
thank you very muchhh 
much love from Spain
my fellow portuguese neighbour
hehehehe
does this happen to anyone else or is it just me, no clue what causes it but it usually happens in the first 15-20 minutes of joining a server
Disable DLSS
Please help with this error. Maybe someone has encountered it and knows the solution. Reinstalling the game, switching from version to version, nothing helps. The official ones don't work at all.
Some people have said that they have this problem precisely because they frequently switch between versions. I always stick with Evrima. It happens to me sometimes, too, but then I just try again and it usually works. Unfortunately, I don't know what you can do. I always just hear that this Problem exists😅
i had a deinosuchus on the server: "Ofiicial Evrima EU 9 - South". It was around 46% grown. Some minutes ago ther has been a server restart, and i have waited to try and login again. as i chose the server on the main screen i saw it was still alive and saw its vital parameters. After chosing the server i have gotten the data acquisition failed message and then wasnt able to find the deinosuchus ever since. Could someone help with this?
How to fix this error, I live in Russia. It comes in from the VPN. But a strong ping. Yesterday, literally everything was fine. Reboot, reinstall, restart the game. They don't help.
I didn't switch from version to version until the error occurred, I always played on Evrimа. We've already tried everything, but unfortunately nothing helps.
In general, it looks like The Isle is having problems with the servers, so maybe we just have to wait.
Do you mean that your dino is no longer displayed and you can no longer access the server, or is it gone when you go into the server?
Why I can't connect/join any server ?
As I said, I think The Isle has a problem in general right now because a lot of people are having the same problem. It's not just on the official servers, but also on the unofficial ones and in the horde test.
look
..
Are you playing at legacy?
There I can't help you much. Have you tried the usual things suggested?
proper channel would be #🔧-legacy-troubleshooting-🔧
but for your error, its a communication error on your end between your internet and the isle.
restart your internet router and your computer. should fix it.
Guys, I need help, when I try to log in to any official servers, it gives error data asquisition failed, my friend logged in to isle from my account and everything is fine for her, but not for me. I redownloaded the game, restarted my laptop and checked the integrity of the files, nothing helped. I couldn't find any working information on the internet that would help, yall are my last hope
did it only started recently?
Yes, 12 hours ago I was playing normally
After that I exited the game and didn't touch it, I logged in recently and this error appeared
I wonder if it's related to the Hordetest changes last night
the server was crashing constantly and kicking people for no reason, I also got that red error a lot
it's clear why then my friend went to my steam account and was able to go to the server for my dinosaurs it's strange. and I can easily go to unofficial servers
yeah that's what I found strange
for 2 months now we've been getting some ghost bans from the anticheat system
they appear in different forms, like not being able to connect to the server, infinite loading, not seeing servers or instantly getting kicked after joining
some tried to change PC, change internet and even accounts
the only one that worked was the latter
but since your friend can log with your account... might be something with the internet or your steam connection
it's sad, but thanks for the answer, I'll try to wait, if over time everything remains the same, then I'll redownload steam
sounds like a good choice
what is this? what is this black area?
it's just on one side
everywhere else i look is fine
can't join any server, inf connecting and then client disconnected
any1 know how i could fix it?
<@&933486433342222376>
shot in the dark but did you try relaunching the client? It helped me once
I already restarted steam and pc, it didn't help, please help
Try putting and exception in your firewall. There's directions in one of the documents pinned to this channel
okay, I try it
after the last hordtest update i can only find NA5 the other serves dont pop up
they were testing in na5 few hours ago, its normal
@jolly turret@hollow violet@royal bear@agile canopyAdmins help me with the problem, I contacted you 4 days ago, and the connection to the server was not fixed, the reason is that it gives an error during the connection, help me
I am stuck on NA 10-east
GOIDA
Help me pls
is it only a specific server or all?
no
no to what
All servers, official and non-official
do you perhaps have a friend or a family member that can let you use their steam account?
cause if its the bug that i think it is, it will only be fixed if you buy the game again in a new account
but you can also try with a different internet connection or from a different device (like different pc, notebook, or someone else joining your account)
This is understandable, but I have two accounts with the game and it doesn't work on the one and on the other, I tried it doesn't work from my friends' accounts, that's how I do it?
the idea was to see if the error is specific to your account or your pc
if its happening on all accounts, then the problem is the pc
either a software, either the game itself, either the anticheat, either the antivirus, etc
Well, here's how I can check what the problem is?, although I can tell you in advance that my PC is good.
i dont know for sure, the anticheat has been ghost-banning people out of nowhere.
but for them, playing in another account worked
Well, my game doesn't work for both 1 acc and 2 acc
give you account to your friend and see if they can log in the game
if they can, the problem is totally in your system
hordtest not working ?
seems so. i cant connect to the only server i see in the list, which is empty
SAME HERE
Can someone help on how to fix?
Map bug.
@rotund imp
are the devs aware?
Been aware. For a loooooooong time
no fix planned?
Not a dev
I mean, did they not say something about it
I am not staff. It’s been reported by multiple people.
in delta too are
i can't see the server list in hordetesting
guys i need help, im trying to join the hordetest but it gets me this error
Performance testing on NA5
Yeah im getting that message too
criniti how do i whitelist my account so i can play hordetest?
It might be a temporary thing
What should I do with this? I have a dinosaur on my server. What other whitelist?
dunno mate seems to be happening to alot of us who were able to play it before
The only available server on hordetest and it is impossible to enter it. This is not the way to treat players
you need to contact the owners of that server and ask if you can be added to the whitelist it looks like
And who is the owner?
whichever server you tried to join
NA 3
did it say like QA NA3?
Are you on horde test?
No. Official Hordetesting NA 3 - East
I wonder why we were all blacklisted when most of us had a dinosaur before de small fix
I still have an adolt omniraptor there
I have an adult pteranodon too yet it still doesn't want to let me connect to the server
been a while since i said anything here but very strange bug. I'll do my best to lay it out as precisely as i can. Meant to join a server with a friend. started joining the wrong one (Server A lets say). went back to main menu and quickly tried to join the correct server (Server B). It logged into Server B with the dino i had on Server A. At least, i was certainly not the dino i had on server B and when looking, it said i was on Server B. i Disconnected. Reconnected. Back to the correct dino on Server B. dunno what happened but essentially i was letting me lay on a dino i did not have there.maybe it was showing the wrong server in the tab menu. Eitherway, just reporting the bug.
you can report it here
#🐞-evrima-bug-reports-🐞
Thx mate
I managed to log in. But my dinosaur is no longer on the server
happens a lot, its the HT after all
on Hordetesting, the 4 call on trike has problems triggering. sometimes it does and its short, sometimes it doesnt
I'm not an admin, but. I found out that due to the recent new wave of blocking by Roskomnadzor, games with Easy Anti-Cheat and other anti-cheats (as well as games using Amazon servers and others) are not working. I don't think there's anything that can be done about it
Other than using a VPN, but many also don't work now for the same reason
Anyway, the problem isn't the game
The isle has the easy anti cheat, what other anti cheat am I supposed to have? Also if they blocked players, wouldn't they announce that so that I don't try a million times to enter the one and only server they have up?
idk
The above I have described only applies to players from Russia who have encountered this problem
An admin said that they've been having problems with this for a while now, with players being kicked out for no reason, and they're still trying to figure out why. if I understood that correctly.
i could enter the server but my dinosaur has dissappeared
Idk, but I think there are general problems with the servers right now. Not just in The Isle, but there's another issue that affects several games.
I've tried a bunch of methods to solve this problem and nothing has helped me. I was definitely not banned from the game because there was no corresponding warning when logging into the game. And it is unlikely that Roskomnadzor did this, because the game itself and unofficial servers are working. The problem is also clearly not with the computer, because nothing has changed since I was able to play on the official servers. So I still think it's the game that's the problem.
I played other games requiring servers and had no problem,may i ask what are the other games you are reffering to?
I'm just saying what I hear. There's apparently a problem affecting various games at the moment. I don't know which ones, though. I've heard that it could be something wrong with the system running on the PC, perhaps an update was causing the problem, or that it could be the internet itself.
I wrote above about Russian players who had this problem. If you're from another country, that's a different problem
I don't know enough about it and don't want to spread fake news 😅
im from Russia, Roskomnadzor doesn't block games like that. it either blocks the game completely or does not allow access to any servers.
but i still can play on unofficial servers.
He didn't block the games, he blocked some of the services that run the games, namely amazon and cloudflare etc., these services are used for servers in online games
oh ye, and i can play on EU1, so I really do not know what is going on.
That's another question... but it's still not clear why I can run some servers and some not.
I think that's what I mean 😅
Only services that bypass Russian blocking helped me solve this problem
the same problem with connecting to the EU servers hortets. Infinite connection and error. On the NA server i can connect without any problems. The same situation is on the evrim base version. Im from Russia.
Hi. Can you please tell me what exactly the “wipe AI” button in the admin panel does? The thing is that AI on the server shows from 300, while players just do not find them and a lot of complaints about the fact that there are no bots. Does this setting fix this problem?
Mabye ask that in sever-hosting
can anyone help me i spawned in a tree as a deino on eu 4
try /unstuck
means that all AI will vanish and spawn again
Can anyone help me with something, I changed to evrima and I can launch the game but whenever I launch it my main menu screen is zoomed in to the top left, I assume that it's a problem to do with resolution but I don't know how to change that for the isle and it could be something else anyway, If anyone has any idea on how to help I would be very grateful
how to join the server?
Open the game and play on a server.
how to fix it?
how do i fix a bugged screen
Bugged how?
Try tapping f11
ok
Disable DLSS
is that in settings?
Yup
is there a way to increase fps? it is currently at 10 but usually around 70-80
there are some ways to improve fps, that's for sure
I have a video covering it
awesome! where can I find those?
This video shows you epic settings are a lie. Here you will see how to improve your FPS with my settings breakdown!
👀Bem vindo! Welcome!👀
PT-BR / ENG
Watch my Evrima Guides: https://youtube.com/playlist?list=PLdvqZdnB0LRXw2S_uSlgjno_i8bE1LbIn
Watch my Combat Guides: https://youtube.com/playlist?list=PLdvqZdnB0LRVhGGslKlu4wrFilMn_DsEj
--...
found it haha
Nice, thanks so much! c:
no problem, feel free to @ me for any doubts
helo i ran into this whit my gali and now im here as carno theres a hole that leads under the map it kills you after long fall
its in west aces base
ty
Hello, I have not been able to get to the official server for 4 days due to an error, help me solve the problem
Disable DLSS
thank you!
Recently tried playing the hordetest for the new update but was met with many disconnections as soon as I got to the end of the queue, and the one time I actually started loading in, my entire pc froze. Since then I have not been able to play hordetest or standard evrima because my PC crashes on launch or the moment I start loading into a server.
Im on nvidia 50-series and I know there have been a bunch of driver issues for people, but I have never had issues with them so far and only happening on the isle. I have tried a few versions since, with fresh installs between etc, but nothing working. I have also tried verifying game files, reinstalling anticheat etc. Anyone any ideas on why its only just started happening after trying to play hordetest? Weirdly it could also be since getting a new monitor but no idea how that would affect it...
guys is there a way i can have both legacy and evrima installed at the same time?
hey im struggling to lay eggs, ik awhile back there was smth ur meant to do if u have trouble but i forgot what it was. can someone help me? like the prompt pops up and everthing but when i go to lay it does the animation for a split sec but nothing happens. like it plays the first 1 second of the animation
yes, i have a video teaching abt it
um why does anti cheat keeps kicking me from servers?
I got it fixed thanks man
I pressed alt and then enter twice and it fixed it
Unsure if its noticeable in the clip, but does anyone know a fix for fuzzy foliage and noisy shadows? The shadows especially ruin the image by looking like TV static.
Settings are all epic no motion blur no lumen and Quality AA
hello how do I put higher fov
scroll of the mouse
it's max
thats it then
No matter what branch I'm on, I get stuck on the "Scanning all frequencies" screen no matter how many times I press refresh or back, no matter how many times I restart my game and or computer it continues.
Has anyone encountered this issue and is aware of a solution? Additionally, the message "DATA ACQUISITION FAILED" has appeared. I have reviewed the chat logs but have not identified any relevant conditions. server 20 player's currently not full.
is my egg selection screen broken? i'm supposed to join a cera nest that's public but i don't see anything even after rejoining
Yo can someone tell me why my screen keeps bugging
Disable DLSS in settings for now, you can turn it back on later
It makes me lag a lot when I turn it off. Is there anyway to fix it?
You could try capping your FPS to a level that you reach consistently (eg.. say you normally get 80fps, set the cap to 60fps)
i just plugged your rex HT video a bit ago!

Ty ty, big fan!
My country's government blocked two sites, but they had to do it very broadly. I need the official server domains to unblock in the program so I can connect.
Are servers down? I can't find NA West #15 rn only one server showing on the listi
there is only 1 server showing im trying to join my friends please help
apparently this is a known issue right now as of 12:36AM PST. Devs are aware and are working on it
its all working
@drowsy quarry nope. I only see NA 5. Not much good to me in UK
I should clarify, I'm on HT atm
I’ve gotten through the queue 2 times (30-45 person queue) and it just doesn’t let me in, is that just me or the servers?
Hello, i was in hoard testing for hours and its disconnected me and gave me this error message
i am going to log for the night and try again tomorrow morning. thanks so much for any help
hi guys, does anyone knows why im not be able to swim down with the deino after pushing CTRL???
Does anyone know how long until all servers are visible again?
2-5 minutes max
um any update why EU 10 aint up ??
Does anyone know how I could fix this issue? Happens everytime I try to play The Isle as of late
Fixed the issue
Update GPU driver.
Which GPU do you have?
pls help
half of the official servers are down? can someone answer plz?
Maybe preparation for patch or something like that. Just play on the others or unofficials
I need some help won't let me boot up the isle
Says directx 12 is not supported is there any work arounds
If you are receiving the Direct X 12 error
Update your GPU drivers using the accociated Control Panel (Nvidia Control Panel/Radeon Adrenaline, or the official websites)
-If you think your drivers are updated and are still receiving the error, make doubly sure, and check for GPU updates again.
Aight
depends on your GPU
if your GPU can support the game
if it can, then just need to update drivers via Nvidia app/adrenalin app
I mean I'm on an Asus vivobook ryzen 5 from what I've searched it should be capable for it but im not sure
I haven't done the most on pcs or laptops only got onto one today so I've been doing some of thw things I needed to do just not sure on how to update drivers
Assume I have to download adrenalin app
give me your gpu name
find it in task manager > performance
then click GPU
that's the only one that shows?
Not sure how to tell the name is in top right
yeah that's the only one
cause you only have 6
it's a very low value
I have 8
that's not what it says
and the CPU is already at 50%
either the CPU is weak or you're with something heavy open
anyways, your GPU is not dedicated
but I met one person that managed to play this game with a Vega 7
so I'll suggest you to update your GPU drivers using the app called adrenalin
or simply downloading the driver from AMD website
Does it have its own website to download it from or I can download it from most
Aight
depends on you
if you are in windows 10 or 11
apparently you're windows 11
Seems
well bad news, couldn't find Vega 8 direct link anywhere, even tried manual search
AMD just doesn't like it and decided to end the support
after all this GPU is old
Damn ok
Got a windows 11 version 24h2 download going on dunno if that affected it I'll retry opening after done all of it
i honestly don't think you will be able to run the game
Damn
Gotta just have it saved till I get the money to fix pc I suppose
I'll keep figuring a work around for now tho
sadly there's no workaround if the driver doesn't fix it
the driver + windows update
if the system don't support it then it simply doesn't
sure, good luck
Cheers
i have data anquistion failed problem
if someone please have any fix
please dm me i cant even play i bought this game and its a loss
NA2 IM NESTING RAP EGGS GOT ONE WHO WANTS TO BE MY LIL BABY
wrong chat
WHAT CHAT DO I NEED TO PUT IT IN AND IM SORRY
The server you’re playing on…and don’t scream it. Caps are not necessary….🙉🙉🙉
Disable streamer mode in the Gameplay settings
THX
Can someone help me beacuse i am stuck in textures on eu 11 central
Try using /unstuck
is trex out yet? its the only thing i play this game for and that massive turn radius on legacy isnt for me
is evrima rex out yet? in any way shape or form
Do you use a vpn or anything?
Did it just happen today?
for ffricking 4 months
i deleted this game
because of it
i download it again
hoping
it fixed
Has it ever worked for you or no?
Like did it run and then stop at some point, or did it never run
Do you use any virus protection?
When I leave my vpn on it blocks connecting, maybe you have something blocking your ability to connect
Check if you have a firewall
in the pc settings?
Yeah a built in one
I don't know for sure if it will help, but check what your firewall settings are
Try turning it off and see if you can connect. If still no, turn back on
Sorry man, I'm not sure what is doing it.
oh man
im gonna hack their game XD
jokes
but bro comon it been 4 months
me trying to fix it
evrima
th whole game is 5gb for me
it was 23gb
now its 5gb idk why
is that a problem?
5.15 is correct
ye it is
You've probably verified the files a few times. Are you trying to connect to low pop servers, high, unnofficial or official?
both
i wanted to get on official
and unnoficcial
nothing worked
i can join servers
but
'like
i mean
some servers
they are germany
Wait, you can join some of them?
yes
Then it's your ability to connect. You need to connect to servers closer to where you are.
Where are you?
Just gotta go where the ping lets you
last time i saw this error the person had to contact their internet provider to fix it
i cant find good servers
apparently it was lacking an authorization
i do not, i just tried to help it getting fixed
and it worked
he said he called his internet provider.
when
2 months ago
may or may not be related
since you can join some servers i will not say its the common EAC ghost ban
otherwise i would ask you to try a few things
- try connecting from a different device (laptop, other pc)
- try connecting with a different internet (cable/wifi/parents wifi/friends/public)
- try connecting from a different account (another steam acc)
yo
i can acutally
play on that server if the ping is good
yes its good
thx yall
i wil ltry to fix it more
sure
👍
@regal night I believe you need to disable directx 12
okay
I forgot to post it here
DLSS
and how do i do that
If you disable dx12 you won't be able to run like any games lol
It's in the graphics settings
thankyou luna, im useless at troubleshooting
Lol nw



