questions

[opal shuttle]

When you search PUBG on the apple store it doesn't show up for multiple people I know including myself

[hardy root]

It almost has been 24 hours

[summer tartan]

Please fix this error

[celest shadow]

There is no way other than logging into your PUBG MOBILE account on your Android device to link a social media account, an e-mail account, or phone number.

[glass pier]

Two days before (18-04-2022), I was purchased Group purchase perk. Today 20-04-2022 New season started. But I didn't get my Group purchase RP token to upgrade my current RP season. Please fix this to get that soon.

[celest shadow]

Please elaborate on your issue.

[hardy root]

Same problem

[celest shadow]

Thank you for the information. Please submit a report regarding this issue in #old and include the following information.

▫️ Numeric User Identification
▫️ Device
▫️ Network
▫️ Country
▫️ Issue Description
▫️ Screenshot/Video Recording

[thin hound]

The royale pass came out only 2 hours ago you have 22 hours more to wait for your card to arrive

[celest shadow]

How many players were in your group and was it full?

[glass pier]

😖

[celest shadow]

If your group is not full at the end of the event, the Royale Pass Upgrade Card will still be sent to your inventory within 24 hours.

[hardy root]

No just me

[summer tartan]

In the fourth step, when I want to recover the coins, it gives me 100 alternative 250 coins. Why?

[hardy root]

I created it last night

[celest shadow]

Please refer to my response. It has not been 24 hours.

[hardy root]

But it seems lots of people are having the same problem so

[craggy gyro]

my rp team code thingy had only 2 people join (me and other guy) and now rp reset and it didn’t give me rp wtf

[celest shadow]

It happens to players who does not have a full group. If you have a full group, you will immediately receive the Royale Pass Upgrade Card and UC rebate.

[celest shadow]

If your group is not full at the end of the event, the Royale Pass Upgrade Card will still be sent to your inventory within 24 hours.

[craggy gyro]

O

[hardy root]

It hasn’t happened before

[glass pier]

Me too bro

[hardy root]

Yea bro

Seems we aren’t the only ones

[celest shadow]

I do not understand. Can you please rephrase it?

[summer tartan]

ok bro

[ebon mauve]

@celest shadow I didn't got rp I bought it from group purchase and my group wasnt full I should have get it by today and I haven't got rp yet fix ittt

[celest shadow]

If your group is not full at the end of the event, the Royale Pass Upgrade Card will still be sent to your inventory within 24 hours.

[ebon mauve]

it's 24hrs already ig @celest shadow

[summer tartan]

Now the weapon costs not 250 coins as before, but 100. coins

[celest shadow]

It has not been 24 hours yet. The Group Purchase Perks event ended a few hours ago.

[dark raven]

hello can someone help me, I made the purchase of the group royale pass but my token has not arrived to exchange it for the pass

[proven scaffold]

Hello sir i got copyright strikes on my YouTube cannel i have just uploaded simply gameplay video it a request please remove stricks from my channel.

[celest shadow]

Feel free to provide your feedback regarding this in #old.

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @proven scaffold. We may otherwise have to mute you.

[celest shadow]

If your group is not full at the end of the event, the Royale Pass Upgrade Card will still be sent to your inventory within 24 hours.

[ebon mauve]

it will be arrived within 24hrs

[summer tartan]

help me

[celest shadow]

There is nothing we can do to help. You are more than welcome to share your feedback in #old.

[frank robin]

I bought {rp} a while ago through the discount and I didn't find it. Is there a solution, please reply please

I bought {rp} a while ago through the discount and I didn't find it. Is there a solution, please reply please

[neon siren]

ok

[frank robin]

OK sorry

Ok, if I can't find the {rp}, what do I do?

[celest shadow]

If your group is not full at the end of the event, the Royale Pass Upgrade Card will still be sent to your inventory within 24 hours.

[night cloak]

Welcome to support the game PUBG Mobile. Now I have participated in the group purchase perks pubg season 10 and the RP card has not come to me yet, what should I do??

[celest shadow]

If your group is not full at the end of the event, the Royale Pass Upgrade Card will still be sent to your inventory within 24 hours.

[sterile sapphire]

Hello

I bought myRP card and I haven't received it yet

[night cloak]

Thanks for the help, I'll wait

[celest shadow]

If your group is not full at the end of the event, the Royale Pass Upgrade Card will still be sent to your inventory within 24 hours.

[pearl wraith]

hello, I bought the Royal Pass Plus through group purchase perks, but I didn’t receive anything, what should I do?

Oh

Thx

[sterile sapphire]

When will I get the card

[celest shadow]

You should receive it within 24 hours.

[pearl wraith]

stop, what if there is not a single person in it

[sterile sapphire]

Ok thank you my friend ❤️

[celest shadow]

What do you mean?

[night cloak]

He means if the group has one person

[pearl wraith]

I was the only one in this group

[celest shadow]

That means your group is not full. You should receive the Royale Pass Upgrade Card within 24 hours.

[pearl wraith]

Ok

[cloud rapids]

Hello sir, i need help! New season is here and i didn't received RP group purchase card!

[celest shadow]

If your group is not full at the end of the event, the Royale Pass Upgrade Card will still be sent to your inventory within 24 hours.

[pearl wraith]

when will the next season start?

[night cloak]

When does the C2S5 season end?

[wispy pollen]

I didnt recived RP group purchase card too :/ we were 2 in group

[night cloak]

If your group is not full at the end of the event, the Royale Pass Upgrade Card will still be sent to your inventory within 24 hours.

It says that it will end on April 18, but it has not ended

If the card did not come, what do I do?

Okay

[cursive flume]

Hello, New season is here and i didn't received RP group purchase card!

[dark raven]

Thanks

[dark raven]

Thanks

[native wave]

I have not received my group purchase royal pass card and i have purchase it 4 to 5 days ago. Now new season has already started. Please guide me on this matter.

[hallow spade]

Hello 👋🏻
bought an Elite pass for 290us in a perk group purchase event, and I was not given a rp improvement card

[celest shadow]

May 18, 2022 (UTC+0).

[crisp ravine]

<@&481161015728406538> hi i had purchased a rp group perk buy pack, and now when new rp came, I didn’t got any card to upgrade my rp my pubg id is : 5457245650

[celest shadow]

If your group is not full at the end of the event, the Royale Pass Upgrade Card will still be sent to your inventory within 24 hours.

[crisp ravine]

Okay

[hexed light]

I have questions?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @hexed light. Remember to read through #faq before asking questions in the support channels.

[hexed light]

On march 16 my account got banned for 30 days (I got banned for no reason)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hexed light.

[muted hemlock]

can wnyone help me out? I bought the rp team thing where the royal pass for m10 is cheaper and today after the release 12 hours later i didnt get the rp upgrade card as usual so can anyone help? if the card wont send after 24 h what do i do?

[celest shadow]

If your group is not full at the end of the event, the Royale Pass Upgrade Card will still be sent to your inventory within 24 hours.

[graceful kelp]

Hello, I bought RP on pre-order and it never came

[celest shadow]

If your group is not full at the end of the event, the Royale Pass Upgrade Card will still be sent to your inventory within 24 hours.

[storm flume]

Please do not use languages other than English, @pearl wraith. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

We are unable to provide assistance if you do not ask a question or state a problem, @polar flame. Remember to read through #faq before asking questions in the support channels.

[sacred jolt]

Здравствуйте. Создал команду royal pass (m10), обновление вышло rp (m10), а мне не начислили его, при этом uc также не вернули. Что делать?
Ид: 51568570159

[storm flume]

Please do not use languages other than English, @sacred jolt. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sacred jolt]

Hello. I created the royal pass (m10) command, the update came out rp (m10), but they didn’t accrue it to me, while uc was also not returned. What to do?
ID: 51568570159

[green agate]

If your group is not full at the end of the event, the Royale Pass Upgrade Card will still be sent to your inventory within 24 hours.

[sacred jolt]

Thanks, I'll wait 24 hours. have a good day.

[charred fractal]

Unrecived rp card. the game scammed me 290 uc nice

[celest shadow]

Please refer to this pinned notice in #old:

#old message

[thick yew]

Why did they change the amount of coins that you can redeem at stage 4 on the Lambo spin from 250 to 100 come on pubg people will spend more money if they can get it cheaper

[pseudo tinsel]

If you are in EU and you estimate that you pay for a scam, you have 15 days to ask for redeem on Apple or Google website.

[remote lake]

I purchased a Royal Pass Season 10 card as part of a group, and the seasons started, and the card did not come to me, nor was my LUC refunded. Why are you doing this to me taking our money without giving us our rights?

[green agate]

You should receive it in 24 hours.

[shut vault]

I didn't get my royal pass season 10 card. What should I do?

[cyan citrus]

If your group was not full at the end of the event, the Royale Pass Upgrade Card will still be sent to your inventory within 24 hours, @shut vault.

[shut vault]

Thanks you!

[cyan citrus]

You're welcome!

[steep sequoia]

I have registered for group perk but still not received the card

I have one member in my group

[cyan citrus]

If your group was not full at the end of the event, the Royale Pass Upgrade Card will still be sent to your inventory within 24 hours, @steep sequoia.

[night cloak]

Welcome to support the game PUBG Mobile. Now I have participated in the group purchase perks pubg season 10 and the RP card has not come to me yet, what should I do??

[cyan citrus]

Please refer to my above response, @night cloak.

[night cloak]

Okay

[crisp venture]

I purchased Elite Pass plus before but no one joined my team.But when i try to buy royal pass again it say me to buy 960 uc.I have already used 930uc before @cyan citrus

[cyan citrus]

Refer to this announcement, @crisp venture: #old message.

[crisp venture]

@cyan citrus Thanks buddy I was really shocked ✌️♥️

[cyan citrus]

You're welcome!

[fleet iron]

I never revised my rp card for this season even tho I paid last week

[feral forge]

You may refer to this message, @left pebble.

#old message

[feral forge]

You may refer to this:

#old message

[muted stream]

Good afternoon, I encountered such a problem, when entering the battle in metro mode, the connection to the server was lost and when I re-entered the game, all armor and weapons were lost, please help me restore the lost items

[quaint umbra]

anyone there?

i registerd the grp purchase and didnt get the coupon

and i bought the direct elite pass

if you give me back the coupon how can i refund my 300 uc ?

[night cloak]

Can someone pls send me the esports server would be appreciated

[crisp venture]

@quaint umbra you can see the link given by @feral forge .Even i am facing same issue I bought 930 Uc last week and still coupan is not shown

[feral forge]

Unfortunately, spent UC cannot be refunded. The RP Upgrade Card you get later will be converted into RP points.

[quaint umbra]

@crisp venture i got it bro .. but i bought the RP directly i dont need the coupon now i want my uc back is that possible that what i am asking now

[quaint umbra]

L( got it 😦

[crisp venture]

@quaint umbra No the Invested Uc cannot be Back bro Sorry

[night cloak]

@feral forge

[feral forge]

You may refer to this:

#community-news message

[night cloak]

And what’s going on with pubg not being in the App Store anymore,
V

[brazen cradle]

Which region are you in ?

[night cloak]

Australia

[crisp venture]

Where is PUBG MOBILE @brazen cradle Bro🥲

[brazen cradle]

Playstore or AppStore ?

[crisp venture]

Region- Nepal🇳🇵

[night cloak]

App Store

[brazen cradle]

Ok got it AppStore. Have you already installed it on your device ?

[night cloak]

Yes just wondering why it’s not their like normal

[brazen cradle]

Tried all the troubleshooting methods. Like restarting device, updating ios, etcetera ?

[night cloak]

Yeah it’s not just for me it’s for the whole country I asked like 8 other people already and not their for anyone

[crisp venture]

@brazen cradle I think so this might be App store Bug

[brazen cradle]

And its happened only with this app. Yes ?

[night cloak]

Yeah only for pubg

Just wondering if it’s like what happened to Fortnite and getting deleted soon from mobile all together

[brazen cradle]

@night cloak would you be kind enough to check if the same is happening on an android device ? Just look it up on the Google playstore , if it’s possible.

[celest shadow]

Please refer to this pinned message in #old.

#old message

[night cloak]

You’ll have to get someone else to sorry I don’t have android

[celest shadow]

Please refer to this pinned message in #old.

#old message

[sacred void]

@celest shadow i need permission to follow weekly matches

[brazen cradle]

Please refer to this pinned message in #old.

#old message

[crisp venture]

@celest shadow Some peoples.Even i am being counted in some peoples Sad Life🥹

@brazen cradle Wait i will see in my Dads phone

[brazen cradle]

It’s confirmed that it’s not showing up on the app store. But, would be happy if we can make sure of it.

[celest shadow]

You can follow #matches to your own server or a server where you have administrator or manage webhook permissions.

[crisp venture]

Its showing on my Dads phone @brazen cradle .This problem is only for IOS user’s.Sad life

[brazen cradle]

Understood. Thanks for the info.

[crisp venture]

@brazen cradle Anytime bro.Cheers 🍻

Rp card came for me i hope who ever faced this issue has got the RP card🍻

[gentle raft]

Hi, I have a issue with joining a crew, I played last year PMCO UK and now I'm not available to join a crew because says I'm banned , tomorrow starts PMCO, I was trying to explain the situation in game support but, it just keeps saying that I'm banned. Is there any other way I can get unbanned?
I need help with that. Thanks

[celest shadow]

Accounts that have a history of cheating will be permanently suspended from participating in the All-Talent Championship.

For further information, please refer to this tournament security announcement:

#news message

[hollow garden]

I didint received the rp carte too

How can i fix it?

@crisp venture

[silent storm]

I have purchased Royal Pass upgrade card via Group Purchases Perks event. UC we’re deducted but I have not received the upgrade card yet. Even the event is over and new Royal Pass up but have not received my upgrade card yet. Please help me. My user ID: 5889640266 Event: Group Purchases Perks

[hollow garden]

@brazen cradle bro how can we fix this problem?

I am on android and i have this problem too

[brazen cradle]

@hollow garden and @silent storm I understand that you haven’t received the RP upgrade cards. I’d suggest wait for a little longer and see if you have received it.

[silent storm]

Thank you for the answer! ❤️

[hollow garden]

Thank you

[crisp venture]

@hollow garden Slowly it might be aviable in your Region bro.

[brazen cradle]

You are welcome.

@hollow garden and @silent storm

#old message

[austere locust]

My Account Was Unjustly Banned Can You Help Me?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @austere locust.

[half finch]

Hey, I have purchased the Royal Pass upgrade card via
Group Purchases Perks event. UC were deducted but i
have not received the upgrade card yet. Even the event
is over and new Royal Pass is up but have not received
my upgrade card yet. Please help me. my User ID:
5373777013 Event: Group Purchases Perks

[steel coyote]

Is there any way to buy RP Prime Plus today ?

[compact oar]

Please refer to this pinned message in #old.
#old message

[brazen cradle]

It renews on the 24 for you as it states.

[steel coyote]

So, I can't buy it today. Right ?

[brazen cradle]

You’ll be right.

[steel coyote]

Thank you

[brazen cradle]

You are welcome bud

[rigid nymph]

Why pubg mobile not showing in app store from iphone?

[celest shadow]

Please refer to this pinned message in #old.

#old message

[dusty prairie]

There’s a cheater in my match don’t know who but uh like 9 heli’s in 5 minutes

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @dusty prairie. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[dusty prairie]

Killed him

[fierce ore]

Why is PUBG MOBILE no longer on the iOS App Store?

[static sleet]

The issue is being troubleshooted. Please refer to the pinned notice in the #old channel for further information. Apologies for any inconvenience that this may have caused.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @tough plaza.

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @crisp venture.

[strong pilot]

Why PUBG Mobile is not available on App Store???

[vivid thorn]

Hello

iPhone xs max will support 90 fps ?!

[sinful yacht]

Is this true, that you give me a season 10 upgrade card

[cyan citrus]

Please refer to the following announcement.

#old message.

[cyan citrus]

Could you please elaborate?

[light mortar]

@cyan citrus

help me

[storm flume]

Please refer to this channel's pinned messages for further information, @vivid thorn:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

We are unable to provide assistance if you do not ask a question or state a problem, @light mortar. Remember to read through #faq before asking questions in the support channels.

[light mortar]

after that

they removed the hackers email and phone number

now this thing showing

there is no number

cause they removed it

[cyan citrus]

You may contact the customer service again and let them know about this, @light mortar. Unfortunately, this is not something we can help with through the community.

[vivid thorn]

Xs very near to Xs max

Xs max will support or not ?!

[tidal laurel]

My id was ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tidal laurel.

[tiny matrix]

this mission is not getting complete

[light mortar]

what should i do to log in

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @tiny matrix. You can also submit a report in #old in compliance with the channel's pinned instructions.

[weary lantern]

Hi,please help me, iam changing my email linked to my account, help me please. When i change email and obtain verification code, a message comes saying too many actions taken too quickly

Please help me, how do i change email

Customer service wont do anything

Help?

[junior birch]

If you cannot access the option despite of your device meeting the requirements, it may be supported in the future instead. You may submit: https://forms.gle/e1cyNbdzbbhAuYWQ6

[junior birch]

Did you try again?

Please try again after a few minutes, @weary lantern.

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @tough plaza. We may otherwise have to mute you.

Please do not use languages other than English, @timber cipher. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[timber cipher]

I signed in to the Vietnamese version by mistake and I want to go back to the world version again

[celest shadow]

Please be advised that once you log into the Vietnamese version, you will no longer be able to use the same account to play in the global English version of PUBG MOBILE. Please understand that this is a restriction by the Vietnamese government and there is nothing that the developers can do about it. You can continue playing with your account in the Vietnamese version or create a new account in the global version. Thank you for your understanding.

[timber cipher]

But I want the world version, and my account has been spent a lot of money on it.

[weary lantern]

Bro its not

Ive waited

Still same error

[compact oar]

There is a daily limit to receive the verification codes.You may try again tomorrow. It may take time to receive verification code. Each verification code is valid for 1800 seconds. Take your time and keep refreshing your email inbox and ensure that you are using correct email. If it has been more than 10 minutes and you don't receive your verification code, please contact customer service in-game for further assistance.

[weary lantern]

Ok

[sinful yacht]

There is news that PUBG is giving players a Season 10 upgrade card

[compact oar]

Do you have problem with M10 RP card?

[sinful yacht]

Is this permanent?

[thorn ice]

I have shipped to this account
But it was closed for two months
Although the emulator has the latest update
ID : 61651924130

[junior birch]

It will expire eventually, until the RP ends.

[sinful yacht]

ok

[polar marsh]

Please refer to the private message from @polar marsh for further information, @thorn ice.

[sullen hull]

Is it possibile to see how many points top 500 player have?

[feral forge]

It is only possible to see the exact points of top 100 players.

[balmy plover]

This Is Real ? <@&481161015728406538> @lime juniper

[broken verge]

but why it is not available now?

in #news

[night cloak]

how to get 1000uc?

@junior birch

[olive dove]

Official announcements made by the community team are published in #news.

For feedback related follow-ups, please check the pinned messages in #old.

[compact oar]

After purchasing the RP activity pack, the points you get from missions will be converted into Mission Activity Points at a ratio of 1:1, every 1000 points can be used to claim rebate rewards worth 1000 UC. You may refer to the link below for further information:
▫️https://youtu.be/mX-xvslBtV0

[olive dove]

Please refer to my previous message.
Here: #questions message

[modern plank]

There is any chance to play bonus challenge and win uc from bonus challenge in Pakistan @polar marsh

[compact oar]

Not at the moment. You may provide your feedback regarding this through #old.

[night cloak]

No

[clever plover]

How do I get a GAC I’d &pas

[green agate]

For eSports related question, please check our #community-news channel for the link to our eSports discord.

[primal dagger]

Accidentally changed my server to Europe from Asia! Help me out
Wanna go back to ASIA again

[wispy osprey]

hi

I have a problem in my account

[steep sequoia]

Hello,
My joystick stuck many time plz help me

[wispy osprey]

Anyone here?

[cyan citrus]

If you have recently changed your server, you will need to wait for 60 days of cool-down to be over before you can change it again.

[tulip atlas]

I need help regarding the GAc tool for pmco

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wispy osprey.

[cyan citrus]

Please mention your device.

[primal dagger]

Is there any other way to change the server? It'd be great, please

[cyan citrus]

You can use the PUBG MOBILE Esports Discord server for further assistance with this.

[cyan citrus]

Unfortunately, no.

[honest shuttle]

My download stuck

Nvm its fixed

[quaint edge]

Hello,
I have a problem. When I first started playing, I signed up via Twitter, but soon my Twitter account was deactivated. Although, my account in the game remained. Recently, I crashed and I couldn't log back into my Pubg account. I don't even know what to do, because I didn't even link it to an e-mail. Will I be able to log in via ID or nickname somehow?
Thank you in advance

[cyan citrus]

You can use the Discord server for PUBG MOBILE Esports for further assistance with this, @versed lake: https://discord.gg/esportspubgm.

[west dune]

Hello dear support. I ran into a problem during a match in Metro Royale, a shootout started between us and the other team and immediately at that time the wifi icon appeared, but the Internet was excellent, because of this I was transferred to the menu, helmet level 6 steel front, body armor level 6 steel front, backpack level 6, as well as MK 14 of the highest level and the contents of the backpack were lost, please return my things.

[honest shuttle]

I stopped the download

But it auto start

I dont want to download 5gb more

[compact oar]

Are you using wifi?

[honest shuttle]

Yes

?

[compact oar]

I think it's automatically download resources when you are using wifi.

[honest shuttle]

Oh

Ok

And

The recoil

I use ak and m4 no gyro cause my phone not support gyro

The recoil is high

The m4 recoil can control if u prone

But if u prone and the enemy is in ur front u die

[mortal apex]

It also depends on your sensitivity.

[weak crater]

@mortal apex does pubg pc has it own server?

[honest shuttle]

Heh

Hey

Is it ok to watch sentivity code pubg mobile 1.9 from youtubers

[honest shuttle]

@covert remnant

[covert remnant]

I think they changed URL

[weak crater]

😒

[honest shuttle]

Sha is it ok to watch

Sensitivity code

From YT

[weak crater]

@covert remnant can u pls find for me

[covert remnant]

@honest shuttle You can watch sensitivity code from anywhere.

[honest shuttle]

Oh

Ok

[covert remnant]

@weak crater Let me guess.

[weak crater]

Hm

[covert remnant]

Nvm I typed it wrong. discord.gg/battlegrounds

[weak crater]

Thanku for the help@covert remnant

[covert remnant]

No worries.

[west dune]

. Help please

[honest shuttle]

How to get the fpp tpp aim

[wary lagoon]

How to unban freeze of emulator?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wary lagoon.

[static sleet]

Please contact the in-game customer service for further information in this regard, @west dune. Refer to subpoint 5.4 in #faq for instructions on how to contact the customer service.

[covert remnant]

Maybe our pro conqueror @static sleet can help.

[honest shuttle]

Its ok

[rancid siren]

Ridmi k40 90 fps in New update

[covert remnant]

@rancid siren No information, unfortunately.

[static sleet]

I think the sensitivity settings that appear in the screenshot apply to FPP and TPP.

Try inquiring in the #pubg-mobile channel in case I am missing something.

[grand halo]

Dear #pubgm-support TEAM, i am in fever of fair and clear gaming. So i didn't used anything illegal. My Account got ban by Unknown reasons. So please check my records i did nothing wrong. Please give my account unban. I promise i will never disappoint you again.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @grand halo.

[west dune]

I have already contacted Tencent games support, but the bot answers, there is no such item in the help list

[static sleet]

Moderators in this server are not affiliated with the customer service in-game, @west dune. We only provide community support here, there is no way for us to assist with account-related issues.

[visual epoch]

Help me please

[fickle elk]

I need help
My iD / ‎5272473757

[visual epoch]

Hello PUBG MOBILE. ID5344902956 NAME DELIxPsIx0 Between 16.04.2022 and 05.37 my precious game account was unfortunately banned for an unknown reason. Any plugin is illegal. I didn't use any application or program that would affect the game badly. My account is very valuable. I invested a fortune for this Game. I believe that I will correct this injustice and get my right. I request you to review and research again. I believe that there will be no problem and my account will be unbanned. Regards and Love PUBG MOBILE TEAM...

[fickle elk]

what should I do
Note that I have not linked the mobile phone to the account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @visual epoch.

[fickle elk]

I can't login to the account to register the mobile phone

I need help
My iD / ‎5272473757

what should I do
Note that I have not linked the mobile phone to the account

what should I do
Note that I have not linked the mobile phone to the account

[opal prism]

I am having this problem while downloading the HD resource packs

[night cloak]

@polar marsh Audio? Health gone before shots audio? @compact oar

[pearl lark]

Please, I shipped in a game in the game through the advantages of buying the group, and I entered and another one, I mean two, but not 3, and after the season, the new season did not start, there is nothing to come, neither the card nor s Please, is it possible for me to solve this? I paid money and nothing came to me

This is my number in the game 5534527724

[coral compass]

Здравствуйте,Я не могу войти в режим MetroRoyal что делать?. Пишет вы не участвуете в бета тестировании.

[storm flume]

Please do not use languages other than English, @coral compass. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[coral compass]

Hello, I can't enter MetroRoyal mode what should I do?. Writes you are not participating in beta testing.

[fickle elk]

hi

I have a problem
I can't login to my account and the message shown in the picture appears
I haven't linked my mobile phone and I can't login to the account for a link

[compact oar]

Metro Royal is currently in a beta testing state, this means that not everyone will be allowed to participate.

[fickle elk]

my id 5272473757

[brazen cradle]

Alternate login methods ?

[fickle elk]

face book

only

[brazen cradle]

Please refer to this pinned message on #old

#old message

[fickle elk]

me ?

[brazen cradle]

And when you try to login through FB. This is what it tells ?

[fickle elk]

yes

[brazen cradle]

At this point, in game support is best equipped to help with this issue. Contact in game customer support.

[brazen cradle]

If they are not by PUBG MOBILE and Midasbuy. They are not authorised ads.

[fickle elk]

This was already done and I couldn't find a solution

[brazen cradle]

Metro Royal is currently under beta testing. Thank you for your patience.

[brazen cradle]

Unfortunately the discord support is not equipped to deal with account related issues. Please select the correct prompts and state the issue for getting the solution you are looking for.

[coral compass]

What should I do?

[brazen cradle]

Wait till you can get access.

[coral compass]

VSM everyone is playing, but I can't go in

[fickle elk]

I want to link my phone number and email
So that I can reopen my account again

[fickle elk]

I want to link my phone number and email
So that I can reopen my account again

[coral compass]

Can I write to the developer personally?

[storm flume]

Please contact the customer service for further assistance, @coral compass. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

Ban him 💀

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[fickle elk]

I want to link my phone number and email
So that I can reopen my account again

I can't post pictures there

؟

[light mortar]

@lime juniper
my account was hacked and i contact with in-game coustomer service and they unlink my email and phone number but still this message is showing.it has no number .
what should i do to log in to my account

[limber narwhal]

When is zombie mode coming back we are legit waiting from a very long time pls just give us a time

[compact oar]

Please contact customer service in-game again.

[compact oar]

Keep an eye on #news.

[fickle elk]

☹️

[limber narwhal]

can I ask one more question too?

[compact oar]

Yes.

[limber narwhal]

Why is pubg mobile community so like inactive and the developers gave up on this game idk I just feel this way if compared to early times

[covert remnant]

@limber narwhal Oh no! Why do you feel this way? Feel free to share your feedback on the #old channel.

[limber narwhal]

Alr thanks have a good one

[indigo thicket]

Hi, wanted to buy RP But when you buy UC Writes that it is impossible to make a purchase since my account is under threat, what should I do?

[fickle elk]

I have a problem
I can't login to my account and the message shown in the picture appears
I haven't linked my mobile phone and I can't login to the account for a link

[compact oar]

Can you share a screenshot? @indigo thicket

[fickle elk]

Customer service could not solve the problem

[indigo thicket]

From screenshot

What should I do?

[compact oar]

Please mention your region.

[indigo thicket]

Let me see

[fickle elk]

Ban u can help me?

[indigo thicket]

Region Ukraine

[storm flume]

Please contact the customer service for further assistance, @indigo thicket. Refer to subpoint 5.4 in #faq for further information.

[indigo thicket]

Can you help me?

[fickle elk]

😟

[indigo thicket]

He will answer, don't worry

[fickle elk]

🥲

to thank

[fierce ore]

This pack is supposed to be discounted to 1320 UC if you already own one of the items from the 60 UC draw. But there's a glitch where it incorrectly shows that the pack costs 1860 UC when you first enter the shop.

As you can see from the video, it showed that the pack costs 1860 UC but after exiting and re-entering the shop, the price changed to 1320 UC.

[covert remnant]

Please report it in #old.

@indigo thicket You will need to contact the customer service, sadly.

[brittle flint]

Fix the gun bug

Fix!

[covert remnant]

I’m seeing this the first time. Could you elaborate what you are trying to do and what is showing? Please write in detail.

[brittle flint]

you make this game bad

Pbg team

[covert remnant]

@brittle flint Please share your feedback in the #old. Make sure to include more details about which gun has the bug, when are you facing the bug, what you need to do to reproduce it.

[brittle flint]

Uzi bug m4 bug island bug

[covert remnant]

@brittle flint What kind of bug? Please share screenshots or video.

[fickle elk]

My account has been hacked
Customer service has been contacted to get the account back
This was already done, but I could not log into the account again and this message appears to me

Customer service could not solve the problem

[covert remnant]

@fickle elk How are you trying to login? Facebook? Twitter?

[fickle elk]

بشؤثلاخخن

[storm flume]

Please do not use languages other than English, @fickle elk. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[fickle elk]

facebook

I think that this happened because the hacker, before returning the account, activated the secondary investigation

When the hacker's data was deleted, his cell phone was deleted

There is no mobile phone now to complete the secondary investigation

[covert remnant]

@fickle elk The game wants you to link your phone number before you can use Facebook to login. Maybe you have other login methods linked? Or email?

[fickle elk]

The email and mobile phone were hacked and the customer service took his data

I have an email and phone but they are not linked to the account at the moment

I can't log in

[covert remnant]

You only have Facebook?

[fickle elk]

The only account now linked to PUBG Facebook account only

I have an email address and phone number, but they are not linked to the account

[covert remnant]

@fickle elk Could you try contacting the customer service again and see what they have to say?

[fickle elk]

I contacted them over the past week and the issue has not been resolved

I have pictures of all the customer service conversations

But it is in Arabic

[covert remnant]

Could you translate in English what did they say?

[fickle elk]

They say I have to log into the account and log out of all devices

And they end the conversation

But how can I do this and I can't log in without connecting the phone

And when they finish the conversation, I can't write, so start over and the same...

I miss them

I miss my account

I also know that you can help me

😟

[mossy lodge]

My account has been hacked and I can't access it and the hacker has linked the mobile number to my account and I can only log in with a secondary verification. Please restore my account. I have all the proofs of my account Including payment receipts, linking Facebook, Game Center, and e-mail‏‏ they They ask me for payments in the last 3 months and the first month. I sent them the first month, but I did not make any payment in the game, in the last 3 months. How can I prove that the account is mine if I did not make a purchase in the last 3 months? I have a lot of payment receipts that I paid on the game, but the last 3 I don't have months because I didn't make the payment. Please help‏‏

[storm flume]

Please contact the customer service for further assistance, @mossy lodge. Refer to subpoint 5.4 in #faq for further information.

[fickle elk]

up 👆

[vital violet]

I was having trouble with lag on my account so I signed out, and am trying to sign back in through Twitter but it’s not letting me. It says I have to authorize pubg Mobile first and it already is

[cyan citrus]

Please share a screenshot or the video recording of the issue you are facing, @vital violet.

[fickle elk]

quendi u can see my chat ?

i have propelm

[mossy lodge]

@cyan citrus can you help me pls my account was hacked and the hacker linked his phone number

[cyan citrus]

I will not be able to help you with issues related to your account. Please continue with the customer service.

[cyan citrus]

Please contact the customer service in-game for further assistance with this.

[mossy lodge]

how to talk them

[cyan citrus]

Try to logout the Twitter account and login again, @vital violet.

[vital violet]

That’s what I did

[mossy lodge]

@cyan citrus i talk them and they said Hello soldier, Thank you for sending the requested details. Absher, our team will now start the verification process to resolve this issue after confirming all the data. ** Please do not change your name on the social media account associated with the game during the verification process; This may cause the process to fail, and if you change your social media account please let us know. We appreciate your understanding and patience while the verification process is over! Do you feel satisfied with your interaction with the support service? Please rate our services. Best wishes, sincere PUBG Mobile support service

[jade flame]

Hello, my account was hacked 5699417170, Game Center and Facebook were tied to it, all the data is there. How can I recover my account?

[mossy lodge]

A week ago, I have not received a response yet

[fickle elk]

There is no good conversation there. I cannot explain the problem there. I only have to answer the questions, and if I write otherwise, the conversation is ended, believe me.
I have been in contact with them for the past week
Is there another effective way to contact them?

[cyan citrus]

Try to use the Apps and sessions option to log into the account and restart your game. You will find that option when you scroll down a bit on your login interface.

[cyan citrus]

Please contact the customer service in-game for further assistance with compromised accounts.

[fickle elk]

help me

[vital violet]

I don’t see it

[cyan citrus]

Did you scroll down the menu where you enter your Twitter login information?

[rancid siren]

Ridmi note 9 pro 60 fps in New update

[fickle elk]

quendi see me chat pls

[cyan citrus]

Not something we can help with. Please wait for their response or send them another message as a kind reminder.

[vital violet]

OMG YOURE A SAINT!! 😭😭😭🙏🏽 I thought I wasn’t going to get back in. Thank you so much

[jade flame]

Please tell me how to contact support

[cyan citrus]

I have answered you already.

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @jade flame.

[fickle elk]

There is no good conversation there. I cannot explain the problem there. I only have to answer the questions, and if I write otherwise, the conversation is ended, believe me.
I have been in contact with them for the past week
Is there another effective way to contact them?

[cyan citrus]

You're most welcome!

[cyan citrus]

Sadly, we will not be able to help you with issues related to accounts through the community.

[fickle elk]

What should I do

[upbeat crag]

Guys I have 1 question

[cyan citrus]

Only customer service can help you with your issue.

[upbeat crag]

In Asian server my rank is plat 2 but I’m playing pmco in west Eu do I need to be platinum in Europe server too?

[half phoenix]

hi I need some admin to talk to him

please I need to talk with admin I need help

[jade flame]

Can I have a link where I can turn to the account of the theft of my account?

[cyan citrus]

You can ask questions related to PUBG MOBILE Club Open in Discord server of PUBG MOBILE Esports.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @half phoenix. Remember to read through #faq before asking questions in the support channels.

[upbeat crag]

No one is responding there @cyan citrus

[half phoenix]

I get banned just I don't know how to fix it and I didn't do anything?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @half phoenix.

[cyan citrus]

Do you mean transferring one account to another?

[cyan citrus]

Sadly, I have very limited expertise when it comes to e-sports. Please wait for their response or send them a reminder after some time.

[jade flame]

I mean my account was stolen and I have all the data to prove it. Please give a link to whom I can contact to restore my account.

[cyan citrus]

Please contact the customer service in-game as mentioned earlier, @jade flame.

[jade flame]

Can I get instructions on how to contact support in the game? I can't find it.

[fickle elk]

thnx

[jade flame]

thank you ❤️

[cyan citrus]

You're both welcome!

[tacit chasm]

When I turn on mic in game then sound switches from headphones to iphone speakers?? How do I fix it.

[fickle elk]

Is there a way to contact customer service other than the game

[acoustic bone]

My pubg mobile account is in someone else's hands and I can't log in

[storm flume]

Please contact the customer service for further assistance, @acoustic bone. Refer to subpoint 5.4 in #faq for further information.

[mortal apex]

Unfortunately it is an iOS issue. You may plug in your headphones before opening the game.

[brittle flint]

I have not ss, When I land on the island, the island does not open, I die when it opens

[brittle flint]

Siklemezler

[acoustic bone]

Hesabım çalındı

[covert remnant]

@brittle flint Please share a video whenever you face the issue the next time.

[storm flume]

Please do not use languages other than English, @acoustic bone. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

What can i do if i lost my pubg account

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[viscid obsidian]

hello

any one can help me ? <@&639889499718942720> <@&481161015728406538>

[covert remnant]

@viscid obsidian Yes?

[viscid obsidian]

i have problam in log in

twiter

when i wirte email and password get this

how can i fix this ?

[covert remnant]

Is it an emulator?

[viscid obsidian]

yes

[covert remnant]

Which emulator is it?

[viscid obsidian]

game loob

loop*

[covert remnant]

@viscid obsidian Please use https://www.gameloop.com/support. We only can help mobile users.

[tulip bane]

How come it wont let me authorize?

[covert remnant]

Uh oh! When did the problem start @tulip bane and @viscid obsidian?

[viscid obsidian]

from 30min

[tulip bane]

Today like 1 hour ago

[viscid obsidian]

i restart my pc and emulator and same problam

what can i do ?

[covert remnant]

Please wait/login with a different login method.

[light mortar]

@covert remnant my account was hacked and i contact with in-game coustomer service and they unlink my email and phone number but still this message is showing.it has no number .
what should i do to log in to my account

[viscid obsidian]

can you tell me how !

this twiter account

[covert remnant]

@viscid obsidian Please try again after an hour.

[cyan citrus]

Try this, @viscid obsidian and @tulip bane.

[viscid obsidian]

if the same problem?

[cyan citrus]

Try first and let me know, @viscid obsidian.

[viscid obsidian]

:/

[cyan citrus]

This happens when you fail to log into the account multiple times, @viscid obsidian. Please try again after 4 minutes.

[full compass]

RP mission complete 6 quickdraws in the cheer park. I did 10 and it says 0/6 still

[summer crown]

Hello, my PUBG mobile account got hacked into. I wanted to know if there is a way I can verify ownership through top up purchases or any other way. This happened a few hours ago and time of the essence so please help!

[viscid obsidian]

why this daliy ?

[cyan citrus]

What do you mean?

[cyan citrus]

Please contact the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts.

[viscid obsidian]

i mean this minute's

[summer crown]

I tried to but I keep getting automated responses from bots, i believe

[tulip bane]

It don’t give me an option to put in my info it just says sign in and it takes me to Twitter and I fill everything in and it don’t let me sign in

[trim dagger]

I can't find the other one

[cyan citrus]

The AI is just there to record your issue. This is to save extra resources and time due to enormous number of requests every day. Make sure that you select the available options accordingly and record your issue through AI to connect with a customer service representative.

[trim dagger]

One's sadugujrati
I thought that the other one is ZainabShahhhl, but I can't find them

[cyan citrus]

When you are on Twitter login interface, do not enter your login information. Instead, scroll down a little and you will find an option of ''Apps and sessions''.

[summer crown]

its been more than 16 hours since my initial contact. Is that normal? He is unlinking my account and I dont want to be too late in attempting to recover my account.

[cyan citrus]

Maybe they changed their username or there are special characters. Unfortunately, not something we can help with.

[tulip bane]

Oh okay it worked thanks !

[cyan citrus]

A delayed response can be expected due to enormous number of requests every day. Please wait patiently until they get back to you.

[cyan citrus]

You're welcome!

[rancid siren]

Ridmi note 9 pro 60 fps in New update

[trim dagger]

Turns out it's ZainabShahhh1 not ZainabShahhhl

[viscid obsidian]

@cyan citrus

i can't download any thing ?

[trim dagger]

I have to report them for wall hacking or just other?

[cyan citrus]

Restart your game and try to log into the account again.

[cyan citrus]

Do you think the player was cheating?

[summer crown]

how are they able to track my case if I cant log into the account?

[trim dagger]

Well they were in a zone where access is restricted, but is it WALL HACKING or OTHER?
Like, does wall hacking refer to shooting through walls or walking through them?

[cyan citrus]

If you do not have access to your PUBG MOBILE account, it is highly unlikely that customer service will be able to help you out, @summer crown. You will first need to retrieve the social media account or the login method you were using by contacting the respective customer service.

Might be a bug, @trim dagger. You can select the report option in the game and check the different options available for your report.

[summer crown]

I have the email address that my account was linked to. The hacker is in the process of unlinking everything. Everytime i log into the account the hacker logs me out

[trim dagger]

Ok, I'll try, but it seems that they know each other and did it on purpose since they interacted with each other using an emote and the orange one getting in my view when I tried shooting.

[cyan citrus]

If you have access to the account, you should select that option accordingly, @summer crown. If you select an option that you can't access the account, the bot will redirect you to the respective customer service and automatically close the ticket. Please start a new conversation and make sure to select the available options accurately.

[viscid obsidian]

@cyan citrus

same

[cyan citrus]

Do you have Twitter application installed, @viscid obsidian?

[viscid obsidian]

in gameloop ?

[summer crown]

The hacker keeps kicking me out before I can reach that appropriate customer service channel

[viscid obsidian]

noh

[trim dagger]

Only cheating gave me more options to select from, exploiting bugs is just exploiting bugs

[cyan citrus]

What is your country?

[viscid obsidian]

egypt

[cyan citrus]

Try to install the Twitter application by using the Gameloop App market and try to log into the account again, @viscid obsidian.

[viscid obsidian]

okay

[cyan citrus]

Make sure that you log into your Twitter account in the application first, @viscid obsidian.

[viscid obsidian]

oka

y

i will try now

@cyan citrus

done log in in twiter

i will try open pubg

???

why filed?

[cyan citrus]

You may need to try again after some time, @viscid obsidian.

[viscid obsidian]

why 😦

How long?

[daring elk]

if my PUBG account get hacked and hacker linked facebook and twitter account how i remove them?

[storm flume]

Please contact the customer service for further assistance, @daring elk. Refer to subpoint 5.4 in #faq for further information.

[viscid obsidian]

@cyan citrus done log in

thx bro ❤️

[cyan citrus]

Glad to hear that and you're welcome, @viscid obsidian!

[viscid obsidian]

Sorry to waste your time.

[cyan citrus]

No worries.

[summer crown]

is there a support email that I can use?

[cyan citrus]

Yes, the customer service e-mail is: [e-mail], @summer crown. However, we will recommend you to contact the customer service only through inside the game.

[summer crown]

its not an option that I can use now as you read, the hacker keeps kicking me out. so i need an independent communication method outside the game!!

[cyan citrus]

For compromised accounts, you should only contact the customer service through inside the game, @summer crown.

[summer crown]

i was able to obtain the one time verification codes, however i cant contact them

[civic sluice]

Hey pubg support icant login to twitter

It’s show me this

[green agate]

If you are not receiving a verification code, please contact the in-game customer service.

[summer crown]

I have backup verification codes, thats it

[daring elk]

my friend Facebook account get hacked and now hacker have access to his PUBG account.. my friend try to unlinked Facebook account but hacker log in everyday with Facebook account so he can't unlinked Facebook.. is there any other way to unlinked Facebook?

[civic sluice]

It’s not about verification code … i log in again still the same problem!!!! Come on people!!!!!!!!!

[green agate]

What happens after you hit, "Sign-In?"

[civic sluice]

It’s show me twitter page i have to log in to account again - i do it

And nothing change still the same over and over

[daring elk]

Do u have twitter app?

[civic sluice]

Same thing over and over

[cyan citrus]

Try to log into the account using the Apps and sessions option you find on the bottom of the login menu and restart your game one time, @civic sluice.

[civic sluice]

I restart the game 10 time still the same

[cyan citrus]

Please log into the account by using the Apps and sessions option first, @civic sluice.

[daring elk]

log into the twitter app first then open ur PUBG

[civic sluice]

More details please

[civic sluice]

I do that bro

[daring elk]

did u just open ur twiter app?

[warped pond]

Sir we need S7 beard ponytail in next update please

[fresh ember]

PubG having an Twitter login issues

[civic sluice]

You see !!

[fresh ember]

It’s not verification it’s PubG itself

[cyan citrus]

It says this in your video recording. Are you sure that your account status is normal?

[civic sluice]

Yes everything normal , i try other account also the same issue

[daring elk]

your twitter account suspended @civic sluice

[civic sluice]

Bro it’s other account i have 2🤣

[warped pond]

Sir we need S7 beard ponytail in next update please

[cyan citrus]

Got it! When you are on the login menu, without tapping on Sign In and don't enter your login information. Instead, scroll down a little and you will find an option of ''Apps and sessions''. Try to log into the account from there and restart your game.

[fresh ember]

Yeah it’s happening with everyone who’s trying to login through Twitter

[cyan citrus]

For any feedback about the game, please use the #old channel.

[fresh ember]

I have alternate login through gamecentre but can’t with Twitter

[civic sluice]

Same !!!

[fresh ember]

This is what comes up right ?

Yeah it’s PubG not your account

Or Twitter

[cyan citrus]

Please try this, @fresh ember.

[fresh ember]

Okay I’ll try now cheers

Yep worked!

Cheers @cyan citrus

[civic sluice]

How?

[fresh ember]

Do what he said

[cyan citrus]

Glad to hear that and you're welcome!

[fresh ember]

Click on app and session without going on sign in

It’s at bottom and sign in through that

[civic sluice]

I don’t see any signs say app and session 🙄

[fresh ember]

Apps and sessions

Click that and sign in

After restart

[civic sluice]

Ok i have to wait a little 😂

9s

🙄🙄

[lime juniper]

What is everyone's user identification?

Please also record a video of the solution you found.

@vital violet @tulip bane @viscid obsidian @civic sluice @fresh ember

[civic sluice]

One question please did i will get BAN When i use LAN Ethernet Port for Ipad?

[limber perch]

@Error 403 Please Fix My Problem I Turn on secondary verification in PUBG mobile Now My Sim Card Lost Please Turn off my secondary verification or change my method to receive secondary verification through email All Information Available
Check Below All Information
I Enter To PUBG Mobile Social media Link
Play Game; [e-mail]
Phone number;03088892502
Email; [e-mail]
PUBG ID;5712303425
Please Turn off my secondary verification Recover This account

[arctic verge]

That's happened while on phone

That's is hilarious i have 1.8 kd

[polar marsh]

Please refer to the private message from @polar marsh for further information, @arctic verge.

[rancid siren]

Ridmi note 9 pro 60 fps in New update

[pallid glen]

We are playing pmco and one of my teammate is unable to join crew and even join matches because it shows you are banned from matches but there is no reason for that but he was once banned for 7 days while playing with his friend and his friend of friend was using malicious files to reduce recoil he plays fair plz help me to solve this issue asap @polar marsh @weary summit @cyan citrus

[severe crow]

I wanted to play and when i entered the game it showed me that my account was going to get deleted
When i haven't done anything wrong @polar marsh @lime juniper @celest shadow

[storm flume]

Please contact the customer service for further assistance, @severe crow. Refer to subpoint 5.4 in #faq for further information.

Please contact the customer service for further assistance, @limber perch. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

Accounts that have a history of cheating will be permanently suspended from participating in the All-Talent Championship.

For further information, please refer to this tournament security announcement:

#news message

[sly karma]

What can i do?

I tried all ways of login

[balmy jetty]

I can’t log into any of my account! I try and login and brings me to my twitter, I type my twitter and log in but it says “accounts already logged in”. I log out of the account and try again but it just logs me into my twitter account but doesn’t log me into my pubg account

[lucid dome]

Yeah I’m having the same problem, it was probably the new patch that just came out today.

[maiden kite]

Need help with GAC Please

[drifting edge]

Pls sir my phone number not link with pubg it's why

[junior birch]

It will only work once the qualifiers begin.

[junior birch]

Could you please elaborate?

[meager lodge]

Click on apps and Sessions log in and done

[drifting edge]

I change my region but my phone number was not link and email already link but not working

@junior birch I change my region but my phone number was not link and email already link but not working

[storm surge]

Can someone explain me , how this game work ?
I have 500+ mb/s , 20 ping, how it’s possible, that from 40 bullets , I have 0 hits
Play on wi fi , iPhone 11
I change 3 provider internet, and nothing changes, people who play on lte have a full registration on me , and I have not 🤡

[sturdy patio]

Hello everyone, straight to the point, I have a weak device and it’s slowing down, I haven’t saved up for a new one yet, so I want to know if it’s possible to use the GFX Tool program, will there be problems because of it, as I heard it helps weak smartphones, but so they say because of him you can get a ban, is it or not? Is there any other way then, other than buying a new phone, so that everything works well
🙃

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @sturdy patio.

[green agate]

Please post this in our #old channel.

@dense flame

[green agate]

We cannot help with suspension cases, please use the "File Claim" option.

[languid radish]

Twitter ain’t lettin me login to PUBG

[somber monolith]

My too

[green agate]

Log into the account using the Apps and sessions option available on bottom of the login menu and restart your game.
@somber monolith @languid radish

[green agate]

If you are physically not able to change your account's information, please contact customer service inside of the game.

[tribal fox]

hi is poco F3 going to support 90 fps in the future updates ??

[languid radish]

Nah bro it ain’t working

LOL NVM THANK YOU SO MUCH BRO

Ily

Ong ilysm @green agate

[green agate]

For phone optimizations news, please keep an eye out for any announcements.

[hardy schooner]

HELLO @green agate , my friend before 1 year he get a pan , before the pan His account has been stolen , I have all the proof

[storm flume]

Please contact the customer service for further assistance, . Refer to subpoint 5.4 in #faq for further information.

[hardy schooner]

what i can do for him ?

[tribal fox]

so there is not any informations !!

[green agate]

Please refer to the bot's message.

[green agate]

Please refer to my previous reply, for a list of unsupported devices you may check the pinned messages of this channel.

[hardy schooner]

ok

[tribal fox]

@green agate where can i find the pin message ?

[storm flume]

Please refer to this channel's pinned messages for further information, :

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[hardy schooner]

how i can take a refer ?

[tribal fox]

so pubg is now working on supporting 90 fps to devices that can support 90 fps?

because my phone can run another games on 90 fps and 120 fps but in pubg its only 60 fps

@green agate

[green agate]

They are constantly working on making changes.

[green agate]

5.4 - How to contact the customer service?

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[tribal fox]

so i think in the coming updates we might play with 90 fps thank u very much @green agate

[night cloak]

Hello i found a scammers who scammed people in the name of that he will unban bgmi /pubg account for people

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @night cloak.

[azure moat]

Anyone know how to fix joystick bug. The joystick doesn't work at times and sometimes moves on its own.

[night cloak]

halo

[lone oriole]

Hi I contacted tech support and they replied that I should contact facebook or google play and I do not know how to contact them

[tropic flicker]

hello am not receiving code for linking my number

i want to change my region

[compact oar]

If you're not receiving the code on your phone it's most probably you're telecom company issue. Make sure it says success ingame when you ask for the otp code. And wait until the verification code is sent for 5 minutes before asking for new one. If you're still unable to receive the code, please contact the customer service in-game.

[tropic flicker]

i have already tried to link my other number + i dnt see success message in game

[broken verge]

is it safe to use bluestacks to play pubgm

[storm flume]

Please contact the customer service for further assistance, @tropic flicker. Refer to subpoint 5.4 in #faq for further information.

[tropic flicker]

how i can contact them ?

[green agate]

The only recommended emulator is Gameloop.

[tropic flicker]

after linking phone num is it possible to delete it ?

[compact oar]

5.4 - How to contact the customer service?

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[tropic flicker]

yeah but i don't see any live chat option or any option regarding phone link

[brazen cradle]

There is no live chat option. If you select the right prompts. You’ll get the desired responses.

[tropic flicker]

what options should i choose guide me i dnt see any option regarding otp code

the only option i see regarding it is (why should i link emakl/number) when i clicked it its was just like faq saying yes u should link etc

[brazen cradle]

State your region, Selected in game.

@tropic flicker turkey ? You mean Europe ?

[tropic flicker]

my region is turkey but am playing on middleeast

so i want to change turkey region

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @indigo wren. Remember to read through #faq before asking questions in the support channels.

[indigo wren]

I am facing login issue in my phone with the email option

@storm flume

[brazen cradle]

And you have done your guardian verification. Linked an email and phone ?

[brazen cradle]

Any alternate methods of login.?

[indigo wren]

No i was a android player my game was connected with play games.Now shifted to an iphone as i cannot login with play games so i tried with email but cannot

[brazen cradle]

What does it say when you try to login ?

[indigo wren]

They said they detected some suspicious activity

[brazen cradle]

There’s a chance the password is wrong. Happened to me. So it’ll send code to your email. Used code to verify.

[indigo wren]

@brazen cradle ok done.thanks a lot

[quasi anchor]

Is pubg going to get removed from apple store and goggle play sotre?

[brazen cradle]

No ,there is a temporary set back. They are working on it.

[brazen cradle]

You are welcome.

[pallid mango]

The old investigator title will come back or not ?

[compact oar]

Not at the moment. You may provide your feedback regarding this through #old.

As Metro Royale is still under beta testing, only some players have been invited.

[empty coyote]

in game chat closing immediately after i choose my topic how can i reach support?

[covert remnant]

Please write in detail.

[empty coyote]

im sorry where? i dont understand

[covert remnant]

Could you let me know what is the issue you are facing?

[empty coyote]

can't login to my account with Twitter

[covert remnant]

A temporary solution for Twitter login failure would be to log into the account using the Apps and sessions option available on bottom of the login menu and restart your game.

— Bunk.

[empty coyote]

stuck here when i login

[covert remnant]

Clear data and cache and restart.

[empty coyote]

already did that 3 time

[covert remnant]

Could you do one more time?

[empty coyote]

ok

[brazen cradle]

Let’s us know how it goes.

[solid cypress]

Добрый день, я покупал игровую валюту на сумму 9.490 рублей.
После чего запросил возврат средств.
После одобрения возврата средств, пытаюсь пополнить снова игровую валюту но не могу так как все списывается
Пополнял на прямую через игру и пишет это сообщение.
Что мне нужно сделать что бы исправить эту ошибку?
Или как правильно заплатить штраф и в каком размере?

[covert remnant]

If you made a forced refund, all the future UC you purchase will be deducted, until the amount is recovered.

[empty coyote]

still same

[covert remnant]

Maybe try turning off the VPN and try again?

If you don’t want to turn off VPN for security reasons, you can make PUBG MOBILE an exception from its app settings.

[empty coyote]

same with out vpn

[brazen cradle]

If I may. What is the source you downloaded the game from ?

[empty coyote]

google play

play store i mean

[brazen cradle]

Have tried re installing the game also. ?

[empty coyote]

yep i also tried on different device

[brazen cradle]

Region ?

[empty coyote]

middle east

[quasi anchor]

Oh ok tnx

[empty coyote]

i should notice i trying to login after almsot 4 years i didnt login to my acc

[brazen cradle]

I understand. With VPN and without it. Game not moving beyond the loading screen. Tried on multiple devices and tried reinstalling and repairing ?

[brazen cradle]

Ah. Thanks for mentioning that. Do you have alternate logins ?

[empty coyote]

exactly can i have a private support for sending more information?

[brazen cradle]

You are welcome

[brazen cradle]

Unfortunately. A support of such calibre Is only in game support. We have tried all the troubleshooting and despite our efforts ,it’s turned out to be un fruitful. Contacting in game support is the only way now.

[empty coyote]

☹️

[brazen cradle]

Authentication issue ?

What is the authentication issue ? @empty coyote

[empty coyote]

any topic or massage i sending chat close

[brazen cradle]

You have to tell in detail what you issues is. Type out the issue that you are facing instead of saying one or two words. Type the whole thing like you would type it here.

[empty coyote]

i understand but chat close I don't know why

[fierce ore]

Me and friend also can't log into PUBGM with Twitter. After clicking the in game Twitter log-in option, it shows the sign in screen but it just takes us to the Twitter app

[brazen cradle]

Ok, now I see what the issue is. You have a Twitter login. Currently Twitter login has issues and it’s been reported. Kindly use alternate login methods in the mean time.

[empty coyote]

i only save my account on Twitter:(

[empty coyote]

ok thank you🌹

[brazen cradle]

You are welcome.

[empty coyote]

can I know why in game support keep closing?

[brazen cradle]

There are multiple reasons to it.

[empty coyote]

and how can i fix it ?

[brazen cradle]

@empty coyote A temporary solution for Twitter login failure would be to log into the account using the Apps and sessions option available on bottom of the login menu and restart your game.

[brazen cradle]

A temporary solution for Twitter login failure would be to log into the account using the Apps and sessions option available on bottom of the login menu and restart your game.

@fierce ore and @empty coyote Let us know if this works.

[empty coyote]

nope its not work

[brazen cradle]

Did you try it ? As mentioned.

[crisp venture]

When i try login with twitter i see this and when i click on sign in and entre my details it sayas Already logged in to this id

[brazen cradle]

Am a Twitter login. Let me see what it says for me.

[empty coyote]

yes i login directly in game brower

[crisp venture]

@brazen cradle Sure bro

[brazen cradle]

I was able to auto login without issues.

[brazen cradle]

Login to your Twitter account. And go to apps and sessions.

[crisp venture]

@brazen cradle This is twitter issue or pubgm issue i dont get it ?

@brazen cradle Then

[cyan citrus]

Restart your game.

[crisp venture]

@cyan citrus Done for 10 times

[cyan citrus]

Did you do it after this?

[crisp venture]

@cyan citrus No

What to do after going to Apps and seasons @cyan citrus

[cyan citrus]

All you need to do is to log into the account using that option and then restart your game.

[empty coyote]

there's no option like this in android

[blissful phoenix]

@cyan citrus How many team qualifications in pmco Middle East

[cyan citrus]

There is, @empty coyote. Please scroll down a bit when you enter your login information and you will find that option.

[cyan citrus]

Please use the PUBG MOBILE Esports Discord server for further assistance with PUBG MOBILE Club Open.

[crisp venture]

@cyan citrus still same

[cyan citrus]

Do you have Twitter application installed, @crisp venture?

[empty coyote]

should have installed or not?

[crisp venture]

@cyan citrus Done bro thanks I followed your steps and its done .Is this a bug or a new system made by pubgm

[brazen cradle]

You may seek assistance related to PUBG MOBILE E-Sports at https://discord.gg/esportspubgm.

[crisp venture]

@empty coyote Follow quendi steps and you will be able to login

[cyan citrus]

Glad to hear that, @crisp venture. Can you please include the following details?

▫️ Numeric User Identification
▫️ Device
▫️ Network
▫️ Country.

[brazen cradle]

Yes. Login to your Twitter account.

[cinder crag]

Hi so I'm not albe to join any games because I changed the server by accident and now the match making it is taking for ever and even if I waited they will not let me join any games

[cyan citrus]

Also, what did you do after this?

[cyan citrus]

If you have recently changed your server, you will need to wait for 60 days of cool-down to be over before you can change it again.

[crisp venture]

User ID- 540461808
Device- Iphone 13 pro max /ipad 9th gen.
Network- Wifi / Mobile Data
Country- Nepal

@cyan citrus

[brazen cradle]

And matchmaking time depends on the number of players currently on the server you are playing. The lesser the volume the longer the time.

[cinder crag]

So u are telling me that I won't be able to play for 60 day?

[cyan citrus]

Thank you, @crisp venture. And what did you do after this?

[cyan citrus]

Correct.

[cinder crag]

Its taking up to 10 min and I will still be waiting in the lobby

[brazen cradle]

Unfortunately, that’s not something we can help with.

[cinder crag]

Ok

If I used a VPN will that help ?

[cyan citrus]

VPN usage is not recommended as it may put your account at risk of getting suspended, @cinder crag.

[cinder crag]

Ok

Thx

[cyan citrus]

You're welcome!

[crisp venture]

@cyan citrus
1.I scroll down and clicked on apps and seasons.
2.i clicked on that option then it asked me to login.
3.I entered my twitter details.
4.Then i close the twitter browser.
5.Now sign in was replaced to authorization when i clicked on that it verify my id and opened my account.

[cyan citrus]

Got it! Thank you, @crisp venture.

[crisp venture]

@cyan citrus Welcome and thanks to you

[forest pasture]

Hey

So the PUBG MOBILE bot

Is offline

@cyan citrus ?

[cyan citrus]

No, it is online, @forest pasture. Why?

[forest pasture]

Oh alright

It was off

Like 2min ego

And also can i know its command? @cyan citrus

[forest pasture]

Im planing to use it thats y

[celest shadow]

As @polar marsh is not a public bot, you will not be able to invite or use it in your own server.

[forest pasture]

No not this one

[forest pasture]

This one

[celest shadow]

We do not own or use this Discord bot.

[forest pasture]

Oh

[crisp venture]

@forest pasture Be safe from scammers around discord.They act like a pubg moderator and try to scam pubg id.So if you get any messages asking your account details please don’t provide them and simply report them so that they can be banned.✌️

[forest pasture]

Yeah sure

But i believe there is a pubg mobile bot?

[crisp venture]

@forest pasture Be safe

[forest pasture]

thats provide scrims ect?

is that the official bot?

[crisp venture]

@forest pasture I dont know much about it t but as much i know their are such type of scammer walking around.So just be safe

[forest pasture]

Alright

Ry

Ty

[elder jay]

My phone after updating miui 13 and Android 12 no longer supports 60 frames Phone Type: Redmi Notes 10s 128GB
<@&481161015728406538>

[crisp venture]

@forest pasture I dont its official or not you can ask moderator about it

[celest shadow]

Feel free to share your concerns in #old.

[sweet obsidian]

Hey, what phones will support 60fps?

[crisp venture]

I bought a New ipad 9th gen yesterday.It dosent support 90fps still i see 90fps option to play with lol🥲🥴

[fresh relic]

Pubg is becoming hates game now because when my internet is gone for 1 min and I restart my game when internet is back but I haven't get enter match again.Thus, I still alive in match

What are u doing pubg

Fix this man

[celest shadow]

You will be able to re-enter the match if you have not died in the match. You might not be able to re-enter if you have been disconnected for too long.

[sweet obsidian]

Hey, what phones will support 60fps?

[celest shadow]

Devices with the minimum hardware requirements of Snapdragon 845 central processing unit can access the 60 FPS option with Smooth graphics.

[sweet obsidian]

snapdragin 678

This is my phone processor

[celest shadow]

Unfortunately, it will not be able to access the option.

[sweet obsidian]

OK thanks

[scenic socket]

Can someone tell me how to know your registration date

[vernal trench]

Hlooooo

How many of u guys what two ponytail girls hair back???????

[scenic socket]

@celest shadow

[compact oar]

Feel free to share your suggestions in #old

[celest sleet]

Anyone else having Twitter login issues?😭

[cyan citrus]

What is the issue you're facing when trying to log into the account, @celest sleet?

[marble sigil]

Why i cant login to my account with facebook it says server authentication error, login failed

[celest sleet]

@distant thorn

[cyan citrus]

Please mention your device and country.

[marble sigil]

Oneplus 8 pro and iphone 11. Both have same problem

[marble sigil]

My device could login to another account with facebook login, but only my account show server authentication error, im from indonesia

[scenic socket]

@cyan citrus i have a problem but can we discuss it in private??

Plss

[cyan citrus]

Got it! To start with, please try to do a Routine Repair of the game from login menu, clear game cache and restart your device one time.

[cyan citrus]

You can state your issue here.

[celest sleet]

This

[marble sigil]

I have already do routine repair, even uninstall and re install. Still no different

[cyan citrus]

Can you please add more details?

[scenic socket]

@cyan citrus i cant do secondary verification

[marble sigil]

I have restart both my phone and still face same issue

[cyan citrus]

From where did you download the game and for how long have you been facing this issue?

[celest sleet]

Got other accounts linked with Twitter! But only this one is showing that issue!

[exotic yoke]

Hello please . I got banned this morning for a top up and this is the account I registered for pmco

[polar marsh]

Please refer to the private message from @polar marsh for further information, @exotic yoke.

[marble sigil]

I have played pubg from 2018, in oneplus 8 pro download from play store and in iphone 11 download from play store. I played pubg everyday and facing this issue today

[cyan citrus]

This is the secondary verification that will be required to log into the account, @celest sleet. Please use your phone number and enter the verification code you have received there.

[marble sigil]

I played yesterday and the day before with no problem

[celest sleet]

That’s the issue! The number that’s showing hasn’t been used to login!

[scenic socket]

@cyan citrus i cant do secondary verification

[cyan citrus]

In that case, you may need to contact the customer service in-game for further assistance.

[storm flume]

Please contact the customer service for further assistance, @scenic socket. Refer to subpoint 5.4 in #faq for further information.

[scenic socket]

@cyan citrus i cant login by my email address

[cyan citrus]

Got it! On your iPhone device, try to reset your device network settings and see if it will make any difference. You can reset your settings through Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.

[hardy oriole]

I change country region india to Pakistan but not changed please help me

[scenic socket]

@cyan citrus so basically my problem is that 2 or 3 days before i was playing erangel and someone entered in my account. It is linked to twitter. So i changed the p.w. Then today when i entered in pubg it said failed to unlink. When i went to setting i saw a google play link to my acc

When i want to do secondary verification i need to logon through my email address but when i do it it says they detected suspicious activity

I cant change the email

[cyan citrus]

You may try to change the password of your login method, try to log into the account using the verification code or contact the customer service in-game for further assistance, @scenic socket.

[cyan citrus]

What is the issue you're facing when trying to change your region?

[hardy oriole]

Pakistan phone num need

[scenic socket]

@cyan citrus the verification code is not working i dont get anything

[marble sigil]

Thanks i could login with my iphone. Now what should i do to log in from oneplus (android) ? I have areset network setting and still facing authentication error

[hardy oriole]

But i have no Pakistan num please help me change the region

[cyan citrus]

Please contact the customer service.

[cyan citrus]

You will need that to change your region. Not something we can help with.

[cyan citrus]

Can you please try to change your DNS settings and see if it will make any difference? You may refer to #faq sub point 4.3 for further instructions.

[compact oar]

Use #discord.

[marble sigil]

It works with dns, thanks a lot i really appreciate your help

[cyan citrus]

Glad to hear that and you're welcome, @marble sigil!

[quartz current]

Hey, I have purchased the Royal Pass upgrade card via
Group Purchases Perks event. UC were deducted but were not full, it will be back again my UC?

[haughty barn]

helpp why cant i log into my pubg with twitter??

[cyan citrus]

If your group is not full at the end of the event, the Royale Pass Upgrade Card will still be sent to your inventory within 24 hours.

[cyan citrus]

Please add more details about the issue you're facing.

[haughty barn]

i go to pubg and try to log in from twitter

this shows up

theres no id pw option

[azure moat]

Yea same issue I can't login with my twitter...

[haughty barn]

there’s one sign in button, i click there and it takes me to twitter. and it says the account is already added but doesn’t take me back to pubg. i cant log innnnnn

[azure moat]

It says its already logged in but isn't.

[cyan citrus]

Please scroll down a little and you will find an option of ''Apps and sessions''. Log into your account using that option and restart your game. Try to log into the game again, @haughty barn and @azure moat.

Make sure that you close the browser after that and log into the account normally.

[azure moat]

Ok will try. Thanks 🙏

[haughty barn]

thanks!! it worked

[cyan citrus]

Glad to hear that, @haughty barn. Can you please include the following details?

▫️ Numeric User Identification
▫️ Device
▫️ Network
▫️ Country.

[haughty barn]

5150073869
country nepal

[cyan citrus]

And your device, @haughty barn? Also, were you using mobile data or Wi-Fi?

[loud current]

Can i possibly get Pubg mobile Esports Discord? Cuz i heres no sucha section for PMCO

[haughty barn]

X, i’m using wifi right now

[cyan citrus]

By X, do you mean iPhone X, @haughty barn?