questions

[night cloak]

But in our country Pakistan,we can buy UC by easypaisa or Jazzcash

And Jazzcash or Easypaisa has been removed 🤷🏻‍♂️

[woeful vine]

Hello ..
Any one can help me plz

[cyan citrus]

Hello! How can we help you, @woeful vine?

[woeful vine]

I am the owner of a live broadcasting platform and my account has been banned for 10 years for an unknown reason. Please contact me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @woeful vine.

[brazen cradle]

Unfortunately the concerned customer care would best answer your question as in why Midasbuy doesn’t accept easypaisa

[worn edge]

Hello please see below screen shot, most of time I go War mode it face with issue during war match

[brazen cradle]

Post the screen shot

[brazen cradle]

Do you face this always ?

[worn edge]

And see this video from another match

[worn edge]

In about 5 match i faced for 3 matches, just 2 matches were alright

Jump is not working too

[brazen cradle]

Kindly do a routine repair and see if it still exists.

[worn edge]

From where i can repair?

[brazen cradle]

Login screen.

[civic sluice]

Hey pubg support can you please bring isaiah thomes jersey outfit back ♥️

[upper bolt]

Hello everyone, I have such a problem that after death in the classic or after respawning in the new mode, all my players freeze, I move, but everyone stands still. What could be the problem?

[cyan citrus]

For any feedback about the game, please feel free to use the #old channel.

[upper bolt]

Ping - Maximum 40

[worn edge]

I will need to re-download maps and data if i repair it ? This will make hard for issue solving

[cyan citrus]

For how long have you been facing this issue? Also, please mention your device and country.

[brazen cradle]

Just some updates. It usually fixes issues like this.

[worn edge]

Hmmm i will not do this because i will lost downloaded data , if any other solutions you have plz let me know

[upper bolt]

I downloaded the game recently, so the problem has always been. Country - Russia. Device - POCO X3 NFC

[worn edge]

Any update plz ?

[cyan citrus]

It usually happens due to your network connection, @upper bolt. Please try to do a Routine Repair of the game from login menu and reset your network settings. You can reset your network settings through device Settings > Connection & sharing > Reset Wi-Fi, mobile networks and Bluetooth. After you reset your network settings, restart your device one time and see if it will make any difference.

[brazen cradle]

Uh, You can download the data again.

[upper bolt]

I already did routine repair it did not help, right now I'll try to reset the network settings)

[fringe hound]

how to logout from bٰaًًnِneٰd account in gameloop

@brazen cradle

[brazen cradle]

Unfortunately, I dont have much information regarding gameloop.

[fringe hound]

tears

[upbeat rover]

How can I report people here by uploading a video of their gameplay ?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @upbeat rover. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[upbeat rover]

this way is not really effecting i want to show you a video

[covert remnant]

@upbeat rover Read the full message.

[gentle granite]

Hello
My friend tried logging into his account from a device he normally logs in
And noticed it has been hacked
And his email changed for verification
How do we recover it

[brazen cradle]

Hey Bud. When you say hacked, am guessing you mean his account was hacked and all the credentials are changed. Yes ?

[gentle granite]

Yes even the recovery email and number

[brazen cradle]

I understand. I’d suggest contacting the online customer service as they are best equipped to deal with such issues.

[gentle granite]

Okay
Thank you

In game right

[brazen cradle]

You are welcome buddy

[brazen cradle]

Yes. You will be right.

[sleek loom]

Hello there, I have a problem with the all talent championship tournament

It appears as my account has security risks

Can anyone help me?

And if so is there any reason for this to be happening?

[brazen cradle]

The All Talent Championship tournaments have a strict security scrutiny. Unfortunately, any kind of violation or bans on an account will be grounds for not being eligible to participate.

[sleek loom]

Violations such as harming teammates?

Because that’s the only thing I have accidentally done

Only once

[brazen cradle]

Anything small and simple. Could be a reason.

[sleek loom]

😂 alright

Thanks a lot

[brazen cradle]

You are welcome.

[sleek loom]

So is there a way to fix this tho?

[brazen cradle]

That automatic detection system does the work. I don’t think there’s a bypass to this.

[sleek loom]

Alright then

Thanks

[brazen cradle]

You are welcome and have a beautiful weekend ✨

[hollow field]

ههلووو

[storm flume]

Please do not use languages other than English, @hollow field. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[upper bolt]

Didn't help unfortunately... WI-FI 5G, 100MB/S, Ping 40...(

[hollow field]

Can I know when to change the contents of the soldier's box?

[cyan citrus]

Can you share a screenshot of the issue you are facing?

[cyan citrus]

From where did you download the game?

[brazen cradle]

Unfortunately. We don’t have a time frame or the information for it.

[sleek loom]

From the apple appstore

[hollow field]

Okay thx u so much

😇

[cyan citrus]

That reply was not meant for you. Please share a screenshot of the issue you're facing with All-Talent Championship.

[brazen cradle]

You are welcome.

[sleek loom]

Unfortunately I cannot

I have already exited the page

I got disqualified due to closing

[cyan citrus]

Got it! Please refer to following announcement for more information on security checks that will be needed before you can enter the game, @sleek loom. Please make sure that you meet all the requirements mentioned there and that your device is clean from any unauthorized applications.

#news message.

[sleek loom]

I am back from reading the article and I am sure that I don’t have any problems related. But I’ll try reinstalling the game, restarting my device. Oh and I have this thing that is pretty close to a jail broken device. Do you reckon I should delete it off my device? Thank you

[quaint dagger]

hello team

[brazen cradle]

Hello. What can we help you with ?

[quaint dagger]

well my account got banned for 7days and the ban reason it's forming with a hack which is make no sence

[polar marsh]

Please refer to the private message from @polar marsh for further information, @quaint dagger.

[cyan citrus]

You should remove any unauthorized softwares from your device. You're welcome!

[sleek loom]

Alright I’ll make sure to contact you again if it doesn’t work

Thank you very much

[cyan citrus]

You're most welcome, @sleek loom! If the issue is still persistent, please make sure to take a screenshot as well.

[night cloak]

Im playing on iPhone 13 pro max with 90fps. suddenly fps is dropping, so i switched to 60. But still fps is fluctuating. Note: I performed routine repair twice, room temperature at 25 degree (ac on)

[brazen cradle]

#old message

[wooden sparrow]

Hi Two weeks now and the royal metro
is not doing what's wrong

[brazen cradle]

It’s in its beta testing. Not all players have access to Metro Royale. Thank you for your patience.

[wooden sparrow]

Two weeks of testing, that's not fair

[brazen cradle]

Unfortunately there’s no other way.

[wooden sparrow]

Ok thanks

[night cloak]

One message removed from a suspended account.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[late coral]

@brazen cradle

cqn you help me with Pmco system

[celest shadow]

You may seek assistance related to PUBG MOBILE esports at https://discord.gg/esportspubgm.

[cloud geode]

Hey ?

[harsh thunder]

@celest shadow i need help bc i buy uc and the google play is deducted the money on my card and the uc isnt in my account

[cloud geode]

@celest shadow Befor 2 Mounth i delect My Pubg account Acc Has Been Delecet now i want back account how ?

[storm flume]

Please contact the customer service for further assistance, @harsh thunder. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

You cannot recover it once it has been deleted.

[cloud geode]

Contac Team Cant back ?

[night cloak]

One message removed from a suspended account.

One message removed from a suspended account.

[cloud geode]

i Have Data Transfing Out UEA Fix ?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[celest shadow]

Unfortunately, no.

[night cloak]

heloo

can somebody help me plz?

you account has been tenporarily frozen due to abnormalities dected in ur emulator

it say like thta

that

i said unlock after 3months

it

[cyan citrus]

Can you share a screenshot, @night cloak?

[night cloak]

ok wait

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[cloud geode]

I'm sorry I annoy you, but my account said it was moved to pubg india but i open pubg india he say creat new account why?

[brazen cradle]

You are welcome.

[light frigate]

Greetings. Such a problem, I played on the server of Europe, I go in today and find that the server has changed and the rank has flown off.What should I do?

[brazen cradle]

Hello. What has it changed to ?

[vagrant onyx]

Server does not change automatically unless you or someone else you share acc with changed it

[light frigate]

To the Middle East server

[brazen cradle]

Your server has changed from Europe to Middle East without you changing it ?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @cloud geode.

[light frigate]

That's right, I played on Europa at night and everything was fine.I went in the morning and saw that the server was not the same

Noticed only by rank

What should I do now? To quit the game , since such mistakes happen

[small vector]

good morning pugb mobile team I have problems with taking a picture in the
GAC application because the front camera is damaged I would like to know
another solution Go TO PMCO

[brazen cradle]

Unfortunately. You will have to wait for the cool down period. We cannot manually change it. You can try contacting in game service regarding that.

[brazen cradle]

You may seek assistance related to PUBG MOBILE E-Sports at https://discord.gg/esportspubgm.

[light frigate]

Which section should I write to?

[brazen cradle]

This is not for you bud. Contact customer service in game.

[tulip atlas]

Helloo

I need some help about using the Gac tool for pmco qualifiers

[brazen cradle]

The tool works once the qualifier starts. For the rest of your queries You may seek assistance in PUBG MOBILE E-Sports at https://discord.gg/esportspubgm.

[boreal osprey]

Can't I go here and do it?

[cyan citrus]

Can you please elaborate, @boreal osprey?

[upper bolt]

Now from TAP-TAP. But this problem is also in the play market and only with connection with any networks WIFI

[boreal osprey]

Pubg support I wrote to you with the help of account return and I want to reply here

@cyan citrus

[next gorge]

hello i was hacked in pubg mobile tied my mail and phone number
what should I do

[cyan citrus]

A customer service representative will get back to you in due time, @boreal osprey. Please provide them the required information and wait patiently for a response.

[cyan citrus]

Please only download the from Play/App store or the official website: http://www.pubgmobile.com/. All other methods are not recommended.

[boreal osprey]

I did not reply here and when I saw it I did not receive this message

[cyan citrus]

Please contact the customer service in-game for further assistance with this.

[cyan citrus]

I do not quite understand your concern but your issue should only be answered by the customer service. We will not be able to help you with that through the community.

[next gorge]

I speak Russian and I can’t write to the support service because Google translate is not clear
I don't even know where to write

[cyan citrus]

You may change the game language and reach out to the customer service in your native language, @next gorge. For regional communities on Discord, please refer to #735483472432594994 sub point 3.1.

[upper bolt]

I also have the version from play market but there is also this problem

[arctic lake]

[next gorge]

Where do I enter the data that you sent me?

[cyan citrus]

Please try to change your DNS settings and see if it will make any difference, @upper bolt. You may refer to #faq 4.3 for further instructions. If the issue is still persistent, you may need to switch to a different network connection, switch between Wi-Fi or mobile data or contact the customer service in-game for further assistance.

[cyan citrus]

What data?

[night cloak]

@covert remnant can u explain

Pls

[upper bolt]

In any case, thanks for the help, even if it doesn't help.

[raven lichen]

Will I get banned for using vpn?

[storm flume]

Please refer to subpoint(s) 3.18 in #faq for further information, @raven lichen.

[mild bobcat]

Hi, when I entered the game today, it appeared on the main page of Guardian Verification game, which appeared for my account after confirming this error, is there anything wrong with my account ?!

[cyan citrus]

No, there should not be an issue with your account, @mild bobcat. The guardian verification option is available for everyone and it is to verify if you're a minor or not.

[mild bobcat]

@cyan citrus thanks

[cyan citrus]

You're welcome, @mild bobcat!

[low atlas]

How to get GAC Tool?
It doesn’t appear on AppStore.

[compact oar]

You may seek assistance related to PUBG MOBILE E-Sports at https://discord.gg/esportspubgm.

[idle mauve]

Hello, can someone help me, my account has been hacked and the rules have been violated on my part

Hello, can someone help me, my account has been hacked and the rules have been violated on my part

hi

Hello, can someone help me, my account has been hacked and the rules have been violated on my part

[storm flume]

Please contact the customer service for further assistance, @idle mauve. Refer to subpoint 5.4 in #faq for further information.

[idle mauve]

how

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @idle mauve.

[idle mauve]

I spoke and no one answered

[storm flume]

Please refer to subpoint(s) 5.5 in #faq for further information, @idle mauve.

[green karma]

What should I do for next

[brazen cradle]

Provide them what they request to proceed further

[idle mauve]

I spoke and no one answered

[gray adder]

Hi I have a problem my phone supports 60 frames and in my pubg it does not support why

[junior birch]

Please wait patiently as the customer service receives an enormous amount of requests every day, @idle mauve.

[green karma]

What kind of two step verification status?

[sleek loom]

Hello there I have problem again

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @sleek loom. Remember to read through #faq before asking questions in the support channels.

[cinder crag]

hi so im in gold 4 but i don't know why they are saying that im still in bronze I really need help

[sleek loom]

I have managed to enter the all talent championship tournament but it won’t let me in the game

How do I enter the game

[idle mauve]

What do I do if no one answers?

[junior birch]

Can you please provide an image of the issue you are facing, @cinder crag?

[sleek loom]

I have a full crew and I have clicked enter

[junior birch]

Can you please provide an image of your issue, @sleek loom?

[sleek loom]

Well sadly I can’t

The game has already started

[umbral fog]

I hope the ATO will answer me, I'm already falling into depression

[junior birch]

I will not be able to understand you if you do not provide an image.

[junior birch]

I cannot understand the language, @umbral fog. What is the issue?

[cinder crag]

@junior birch can u plz help me

[umbral fog]

In short, I bought in kiwi UC, but I specified the wrong mail and now I have not received the code

And I'm waiting for a response from the support team for 2 days

So here it is

[cinder crag]

??

[cyan citrus]

Did you play any games this season?

[cinder crag]

Yes a lot

I was in gold 4

[cyan citrus]

Please wait patiently for a response from the customer service. A delayed response can be expected due to enormous number of requests every day. This is not something we can help with through the community.

[cyan citrus]

Please share s screenshot of your in-game Basic settings.

[cinder crag]

Look

[umbral fog]

Okay, I'm going to put pressure on pity for now.

[cyan citrus]

It seems like that you have switched your server recently to North America, @cinder crag. The rank will be reset according to your own server. However, in your profile, it will still show your highest rank.

[cinder crag]

I changed it by accident so can you help me in anything?

[cyan citrus]

Sadly, no, @cinder crag. To change your server again, you will need to wait for the cool-down to be over that is 60 days.

[cinder crag]

Ok thanks for your help 👍

[cyan citrus]

You're welcome!

[gray adder]

Hi I have a problem

[compact oar]

From where did you buy UC @umbral fog?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @gray adder. Remember to read through #faq before asking questions in the support channels.

[gray adder]

Hi I have a problem my phone supports 60 frames and in my pubg it does not support why

[worn temple]

Hello, I want to delete my account in pubg mobile

How can this be done?

[cyan citrus]

It is possible that the game has not yet been optimized to provide the required frame rate option for your device, @gray adder. You may provide your feedback regarding this through feedback in compliance with the channel's pinned instructions.

[cyan citrus]

It is not possible unless there is an option available to delete your account in your in-game Basic settings.

[worn temple]

And how to make sure that I have this function!?

[cyan citrus]

You cannot be sure. It is only available for accounts that are registered in EEA region, @worn temple.

[worn temple]

Ok

[umbral fog]

From the kiwi store

[compact oar]

You may purchase UC through in-game or via midasbuy (https://pubgmobile.com/pay), these are the only authorized methods.

[worn temple]

Hello, and how to untie GAME CANTER from a pubg mobile account?

[umbral fog]

That is, the kiwi store is not official

[worn temple]

Hello, and how to untie GAME CANTER from a pubg mobile account?

@cyan citrus @compact oar

[umbral fog]

It's just that if you enter UC in the search for kiwi, then this is immediately eaten

[worn temple]

Hello, and how to untie GAME CANTER from a pubg mobile account?
<@&481161015728406538>

[cyan citrus]

You can remove a social media account from your PUBG MOBILE account if there are two social media accounts linked to same PUBG MOBILE account. You will need to log into the account with a different account than Game Center to remove your Game Center account, @worn temple.

[compact oar]

We only recommend https://www.pubgmobile.com/pay to purchase UC.

[gray adder]

Siiiiii

[hot sleet]

Any officials ?

Need help

[stone basalt]

I can't login into my account

** network error login failed please check your network settings** its say

I need help

[late coral]

@cyan citrus

I haver acc with email

but i forgot my email and pw

how can I change

[storm flume]

Please refer to subpoint(s) 4.4 in #faq for further information, @stone basalt.

We are unable to provide assistance if you do not ask a question or state a problem, @hot sleet. Remember to read through #faq before asking questions in the support channels.

[junior birch]

Hello, @night cloak. How may I help you?

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sharp violet]

@cyan citrus hey 👋
Just want to ask that for ( PMCO GAC ) verification can we sign in digitally? withou print on physical

[cyan citrus]

You can use the PUBG MOBILE Esports Discord server for further assistance, @sharp violet.

[vagrant tulip]

How can i help you ?

Is it related to PUBG MOBILE?

If it's something related to PUBGM and want assistance in your native language Arabic you may join PUBGM MENA Community you may find that in #735483472432594994 3.1 regional communities.

[full zenith]

Can usage of vpn ban account for 10 years ?

[storm flume]

Please refer to subpoint(s) 3.18 in #faq for further information, @full zenith.

[rustic zealot]

I need help, my account was linked to Gmail, but it was stolen, and he linked it to Facebook I don't know what to do

[storm flume]

Please contact the customer service for further assistance, @rustic zealot. Refer to subpoint 5.4 in #faq for further information.

[full zenith]

Link your mobile number and turn on secondary verification...

[full zenith]

Login with your email then..

If your email is also hacked change your region to France so that hacker won't be able to link his mobile number and take full control over the account...

[rustic zealot]

I can't change it
Remain 39 day

[rustic zealot]

No but he logein with Facebook

[rustic zealot]

I do it

[full zenith]

Yes then you can link your mobile number

[rustic zealot]

What i do he changed region to irak

[full zenith]

Just link your mobile number and turn on secondary verification.... He won't be able to login...

[rustic zealot]

What can i do 😭@full zenith

[green karma]

I want to know what type of 2 step verification status telling about pubg mobile??

[rustic zealot]

@full zenith pro

[steel cloud]

i want reporte about some one upload files about pubg and ipad version

[full zenith]

Read this

[rustic zealot]

How

Please

[cyan tinsel]

When I try to log in always it gives the same error

[junior birch]

Could you please elaborate, @steel cloud?

[storm flume]

Please refer to subpoint(s) 4.4 in #faq for further information, @cyan tinsel.

[rustic zealot]

arabic ?

[steel cloud]

there is someone upload files and its not allow

[steel cloud]

and can u help me i have many lag in my pc when i started pubg

[storm flume]

Please do not use languages other than English, @full zenith. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[mystic gazelle]

Hiii PUBG Mobile

[storm flume]

Please refer to subpoint(s) 4.7 in #faq for further information, @steel cloud.

[junior birch]

Hello. How may I help you?

[steel cloud]

.

[junior birch]

I’m not able to understand you. Could you please elaborate, @steel cloud?

[steel cloud]

i mean there is some one upload files and its not allow

[mystic gazelle]

Saif , I want to unlink the internal link because there is a hacker accessing my account via email and support does not help at all

[storm flume]

Please contact the customer service for further assistance, @mystic gazelle. Refer to subpoint 5.4 in #faq for further information.

[mystic gazelle]

Plz I need help with this think

[junior birch]

We cannot help with account related issues, the better way is to contact the customer service. Please refer to the sub-point 5.4 in #faq for further information, @mystic gazelle.

[steel cloud]

saif dont care about him but can u unbanned me in the game i dont anything my team kill me and i got banned ? its have been 2 years ago

[polar marsh]

Please refer to the private message from @polar marsh for further information, @steel cloud.

[mystic gazelle]

Customer service not helping me , I have all the proof that the account is mine but I game account they can’t help me at all

[rustic zealot]

Pro come prv please i need you

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @rustic zealot. Remember to read through #faq before asking questions in the support channels.

[junior birch]

As mentioned earlier, we cannot help with account related issues, the better way is to contact the customer service. Please understand that we cannot recover your account through the community.

[mystic gazelle]

Ok saif , I will try again

[rustic zealot]

@junior birch

[junior birch]

Feel free to send me a private message regarding your issue, @rustic zealot.

[high bluff]

hello first of all support team I just transferred my account's server from europe to asia by mistake I have to wait 60 days can anyone help me i did it by mistake Nick:CemalExTeR @junior birch

[rustic zealot]

I sent y

[junior birch]

You must wait for the cooldown to end, there is no other way.

[high bluff]

but it happened by mistake, the human condition, everyone can make mistakes, I can't play for 60 days, in this case, I

can't you make a request for me @junior birch

[viscid loom]

Hello pubg team , thanks for your support, my account hacked days ago ... I don't know how to regain Al info , I was linked Al acc with email B's the hacker add his phone number and change my data , I have whole the informations that prove that the acc is mine ,,, hope get your support soon My Id : 5624085036 Thanks 🙏

[junior birch]

No, you must wait patiently for the cooldown to end.

[storm flume]

Please contact the customer service for further assistance, @viscid loom. Refer to subpoint 5.4 in #faq for further information.

[rustic zealot]

I need help, my account was linked to play gamy, but it was stolen, and he linked it to Facebook I don't know what to do
@junior birch

[junior birch]

We cannot help with account related issues, the better way is to contact the customer service. Please refer to the sub-point 5.4 in #faq for further information.

[full latch]

My Pubg Account Has Been Frozen For 2 Months Without Any Reason Even I Didn’t Break Pubg Rules Please Help Me To Unban My Pubg Account And Fix This Bug Also For Future Gaming Improvement @junior birch UID ( 5258110865 )
Banned For 2 Months

[polar marsh]

Please refer to the private message from @polar marsh for further information, @full latch.

[wheat hornet]

Hello Support team

I wanted to ask if PUBG Mobile support will reply me again? Just had a doubt

Will they unlink the social media that hacker has linked ?

I have provided all the necessary proofs

[twilit otter]

Hey I was wondering if you can help me out with my account I just got hacked

[junior birch]

They will get back to you through the same ticket when they have an update for you, @wheat hornet.

[storm flume]

Please contact the customer service for further assistance, @twilit otter. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

A transaction was made on my PUBG MOBILE account on 11-04-2022 and 12-04-2022 by a minor child, I want my money back and the withdrawal of everything he bought in the game even blocking the account after refund, thanks in advance

[idle mauve]

My Pubg Account Has Been Frozen For 1Months Without Any Reason Even I Didn’t Break Pubg Rules Please Help Me To Unban My Pubg Account And Fix This Bug Also For Future Gaming Improvement @junior birch UID ( 5535573995 )

[polar marsh]

Please refer to the private message from @polar marsh for further information, @idle mauve.

[solar dagger]

i want buy accaungt

[versed otter]

Only 1 member required

[smoky tartan]

Hello, the attacker found out my data from my account.
He turned on two-step authentication by phone number. How do I solve this problem?I can't log in to my account because the system requires confirmation from the fraudster's phone number.

5453429075
tkdeLOKI

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @versed otter.

Please contact the customer service for further assistance, @smoky tartan. Refer to subpoint 5.4 in #faq for further information.

[quartz swan]

My Pubg Account Has Been Frozen For 1Months Without Any Reason Even I Didn’t Break Pubg Rules Please Help Me To Unban My Pubg Account And Fix This Bug Also For Future Gaming Improvement UID (5163324039 )

[polar marsh]

Please refer to the private message from @polar marsh for further information, @quartz swan.

[rose forge]

Hey

[cyan citrus]

Hello! How can we help you, @rose forge?

[rose forge]

My account ban 😫

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rose forge.

[drifting patio]

Eskeler1231 id 51711427222, does anyone know who he is? he spends his time killing teammates and grabs all the loots

Well, if there is someone capable of being able to do something, since they never take the complaint seriously

[wicked palm]

My account ban, help please 🙏

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wicked palm.

[broken steeple]

Only thing you can do is to report them in game for harming teammates. It will most likely be confirmed and their merit will be lowered so they can’t play with others until they play normally.

[crisp venture]

No one can help here with this issue.Even i faced this issue and i recovered my account after talking to pubg customer support in-game.I will suggest you to contact the support team Asap or else you might loose your account.

@smoky tartan

[smoky tartan]

Okey ,thanks

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @late ether.

[late ether]

any host here for my server ?

[onyx dagger]

For your server as in?

[dim epoch]

I want to report teamers...like i am in conquerer and it sucks to have minus pls ban him

[tulip juniper]

What's that I just played as usual and I was blocked 4 1 day

[dim epoch]

https://youtu.be/vuvSOxoVnT0

[night cloak]

The reports you have made while watching Videos in Ban thingie its like audit log

[dim epoch]

Id-5393440983

Name -cant type some chinese player

[night cloak]

@dim epoch theres nothing to do other than reporting them ingame

[dim epoch]

That doesn't do anything

@cyan citrus

[night cloak]

Just report them ingame bruh nothing else to do

[dim epoch]

Bam teamers pls i found 2 in 2 days

Did already@night cloak

Then that mail came that no signs of cheating

[night cloak]

i have reported hundreds of teamers in this channel but always got told "report ingame" so why u shall disturb mod

[night cloak]

Choose the issue correctly

[dim epoch]

Chose

Not an idiot playing for 3 years 10k matches

[night cloak]

why did you add 10k match

[dim epoch]

https://youtu.be/hvUdHeJghv0

Hacker

[night cloak]

report them

[dim epoch]

Name-CS0002H

Id-51703952298

To add experience factor ig@night cloak

[night cloak]

Report ingame

[dim epoch]

Bruh did already that's why i am here

Otherwise i don't even have discord downloaded on my phone at normal times

[tulip juniper]

Please I don't understand I downloaded game from App Store and the reason was using an unofficial client

Someone explain me why it's happend

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tulip juniper.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @dim epoch. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[dim epoch]

I did report ingame but they didn't get ban and it says in the form that its not for teamers

[hexed halo]

I'm unable change my region to Pakistan

[cyan citrus]

For teamers, you should only report them through in-game report feature or the customer service. This is not something we can help with through the community.

[cyan citrus]

What is the issue you're facing?

[hexed halo]

When i change my region from Facebook it show me option that u r account is linked with email kindly log in with e-mail and change region but when i try to open with e-mail it show log in failed try again

[cyan citrus]

Make sure that you have entered the correct e-mail, change your password or contact the customer service in-game for further assistance, @hexed halo.

[hexed halo]

I enter correct e-mail but still it's not log in me to game

[cyan citrus]

Please try to change your password or contact the customer service for further assistance, @hexed halo.

[hexed halo]

I click on reset password but i never get e-mail of reset code

[storm flume]

Please contact the customer service for further assistance, @hexed halo. Refer to subpoint 5.4 in #faq for further information.

[hexed halo]

How i can contact with customer service?

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @hexed halo.

[hexed halo]

How to do this i don't understand

5252912488 this is my unique
Kindly change my region to Pakistan

[sick zealot]

My pubg accoount was hacked I register in pmco ?

[storm flume]

Please contact the customer service for further assistance, @sick zealot. Refer to subpoint 5.4 in #faq for further information.

[hexed halo]

I contact with them also still i didn't find any solution

Neither i am unable to change my region to Pakistan with Facebook account nor i received a code of third link e-mail to change my password and also I'm unable to log in with email

[atomic trail]

Can anyone help me how to check your team's information in pmco 22 after registration please??

[sick zealot]

My pubg accoount was hacked I register in pmco ?

[storm flume]

Please contact the customer service for further assistance, @sick zealot. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

For further assistance with PUBG MOBILE Club Open, you can use the Discord server for PUBG MOBILE Esports: https://discord.gg/esportspubgm.

[dry jay]

Hello everyone I need help please @vagrant tulip He banned, kicked me from the server pubg mobile mena without proof or clear reason I didn't break any rules and Unable to send messages to any admin Because he gave me mute

[naive rampart]

Why don't I have a section with a number?

[vagrant tulip]

No room for teamers

[naive rampart]

I can't change my number

[exotic sleet]

Can u check this man, I think he is absolutely use cheat

[dry jay]

It's not true I didn't do that and he gave me a mute here too for the purpose of not expressing my opinion

[exotic sleet]

So u wanna say that they don’t help people ?

[dry jay]

No, I did not say this, but I have the right to write and express it anywhere

[exotic sleet]

Okey

But rn I’m talking about someone who killed me in the last game and I think I have proof that he’s use cheat

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @exotic sleet. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[exotic sleet]

.

[naive rampart]

Why don't I have a section with a number?

[cyan citrus]

Try to link an e-mail and check again, @naive rampart.

[naive rampart]

I have mail attached

[cyan citrus]

Can you try to complete the guardian verification, @naive rampart?

[left mural]

Hello, my account has been hacked and blocked by a scammer, how can I talk to someone from technical support

[cyan citrus]

Is your account suspended, @left mural?

[left mural]

The account has been banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @left mural.

[naive rampart]

I passed the guardian check, but the number did not appear

[cyan citrus]

The option to link a phone number may not be available for your account, @naive rampart. For further assistance with this, you can try to contact the customer service in-game.

[naive rampart]

Ok

[forest shore]

My pubg mobile account Region And Phone Number Link Option Not Showing How to Fix Please Help Me

[winged helm]

It's not possible to fix

[quiet rapids]

Admin

[night cloak]

I want to report for a player is playing with hack

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[cyan citrus]

The option to change your region may not be available for your account. This happens when your account is registered in European Economic Area (EEA), so you will not be able to switch your region due to General Data Protection Regulation (GDPR). You may try to contact the customer service in-game for further assistance with this.

[night cloak]

I have a screen shoot from his device

@cyan citrus

[cyan citrus]

Here, @night cloak. You will need a video recording of the cheater if you would like to make a report through the community. Otherwise, report the cheater through in-game report feature or the customer service.

[night cloak]

can i give you something?

[quiet rapids]

Admin

@cyan citrus Quendi

[night cloak]

It`s a screen shoot for the cheater

@cyan citrus

[quiet rapids]

@cyan citrus

@cyan citrus I want ask you one question

[night cloak]

I want to feedback you and you don`t agree @cyan citrus

[quiet rapids]

@cyan citrus ."?

[quiet rapids]

Admin

[hidden pasture]

Hey I need help I was locked out my account

[quiet rapids]

Admin

<@&639889499718942720>

<@&481161015728406538>

[remote wasp]

Always glitches here when showing MVP screen. I get a black screen and my country and tier are incorrect. I play in NA region and my tier is Crown I.

I was spectating opponent before this.

PUBG ID: 575984176

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @quiet rapids. Remember to read through #faq before asking questions in the support channels.

[green agate]

Can you explain further?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @remote wasp. You can also submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

i cant login with gmail

[green agate]

Can you give me a screenshot?

[hexed nimbus]

id: 51684277440

this is some kind of bug, I have never even played this mode

[iron jasper]

We’re the music channels deleted or I can’t see them?

[minor verge]

@green agate can u help me

Dm me if u can

[feral forge]

You may refer to this announcement, @iron jasper:

#community-news message

[iron jasper]

Thank you.

[dusk spade]

OMG

I've been muted but

why it doesn't unlock?

Today is already 04/17

[obsidian pagoda]

Hello, my stock is missing 🥲

[simple roost]

It says it will unlock at 23:32:51.

[obsidian pagoda]

I have 3/4 of M16

[sudden viper]

Hi, i want to report a fake page INSTAGRAM PUBG Mobile, where i can report him?

[spare quail]

Anyone else struggling to get matches on South America when you reach Ace & Ace Master? Beingtrying to finish my conquerer rank on Duos but macthes 15 to 20 minutes at a time with ni matches. @river dew

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @sudden viper.

[spare quail]

Matching time is insane. been like this more than a week now

@lime juniper

[sudden viper]

Done

[green agate]

Unfortunately, matchmaking issues are not something we can help with here in the community. Feel free to leave any suggestions regarding this in our #old channel.

[nocturne plume]

Dear Sir it's almost 1 year passed..still i am waiting to positive response from you and your team..i am not done any cheating so far.now my condition is very critical my hope is going to die and me too ..pls give me my I'd back please give me my life back. I try to connecting with PUBG all methods..i put massage on Instagram.facebook ..mail up to 1000 time but no response..you are my last hope.
Pls help sir pls understand my situation.
PUBG game is my life ..give mi it's back

I Spend upto 70000 Indian rupee on my I'd you check Perched History also spend more time of my life.i love and like PUBG very much. when PUBG was ban in India..I try to login with VPN and I got 10 years ban.
Pls UNBAN
My PUBG ID Is -5336354728
I'd name -Mr LUCKY OP

[polar marsh]

Please refer to the private message from @polar marsh for further information, @nocturne plume.

[oblique grotto]

I bought an RP for my friend and when I completed the payment it said error.I lost some money and my friend didnt get the RP,but I tried again.I completed the payment and it said ,,You already own this article" and again lost some money and my frien didnt get the RP.What can I do?

[storm flume]

Please contact the customer service for further assistance, @oblique grotto. Refer to subpoint 5.4 in #faq for further information.

[crisp venture]

@nocturne plume Unfortunately you wont be able to get your account back.Feel bad for you bro

[night cloak]

PLZZZ

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @obsidian pagoda. You can also submit a report in #old in compliance with the channel's pinned instructions.

[toxic tulip]

Hello i have a question what is avantages achat groupe m10

[celest shadow]

For further assistance related to GameLoop, please visit their website.

▫️ https://www.gameloop.com/

[celest shadow]

You can get the Royale Pass at a cheaper price.

[toxic tulip]

Its profitable

[celest shadow]

Yes, if you have 2 other players joining your group, you can get a rebate.

[toxic tulip]

Oh ok

[toxic tulip]

It buys me the pass directly

M10

[dusk spade]

thanks it unlocked

[brazen cradle]

This is just a simple glitch. Did you try restarting the game

[celest shadow]

If you create a group, you will receive a RP Upgrade Card.

[kindred tangle]

Hello ,
How can I remove someone from locked crew ?

[brazen cradle]

Hello, You’ll have to wait for the event to finish.

[kindred tangle]

thanks

[unborn shoal]

Hi, I need help. I shot unranked mode with my teammates and I got banded, while I didn't hack or use any software, why band me?
can you check it for me and return the acc back to me? thank you
ID: 5455540600

[polar marsh]

Please refer to the private message from @polar marsh for further information, @unborn shoal.

[kindred tangle]

Can i kick him before Semi-finals ?

[brazen cradle]

If your crew registered and/or played at least 1 match of the All-Talent Championship, then the crew will be locked for the entire duration of the tournament. During this lock, the crew leader will not be able to invite new players or kick existing players from the crew; and players in the crew cannot leave.

[kindred tangle]

This player is ruining the gameplay of the tournament, He didn't play any match, Can I make any request to tencent to remove him?

[brazen cradle]

Unfortunately ,No.

[kindred tangle]

Thanks

[brazen cradle]

You are welcome

[worn edge]

Hello , sorry can I know when will I can collect below outfit ? When it will get live ?

[brazen cradle]

Hello, After you get one more crown medal.

[hot sleet]

Is it possible to unban my account even though it was a mistake ban?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hot sleet.

[obsidian pagoda]

Yes, still missing, well i guess im having a short M16 😂

[loud gate]

Hi, Why does the in-game support ignore my messages after explaining the problem

[gray hull]

Guys Join 1 Member Need

[brazen cradle]

You got yourself a custom No stock build great for cqc.

[brazen cradle]

I don’t see your problem. Could you please state your issue.

[loud gate]

Recently, I bought 60 UC twice through a qiwi e-wallet, the first time I made a mistake when paying, and the second purchase did not come, I wrote to support and after explaining the problem, it does not respond

[cyan citrus]

The only recommended method to make purchases is through https://www.pubgmobile.com/pay, @loud gate. For further assistance with this, you may try to contact the customer service in-game. A delayed response from the customer service can be expected due to enormous number of requests every day. Please wait patiently until they get back to you.

[sweet perch]

What is feedback rating?

[brazen cradle]

The feedback rating you get from your teammates after a match.

[signal dome]

I have a PUBG Mobile account that is being banned for half an hour continuously without stopping, and I did not use any kind of hacking or vacated the user agreement.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @signal dome.

[icy condor]

@polar marsh

[storm flume]

Please contact the customer service for further assistance, @icy condor. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

And please do not send messages that contain your personal information, @icy condor.

[icy condor]

Ok

Thanks

[ember ember]

how can unban my account im not use any cheats or modifying 😭

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ember ember.

[olive summit]

Hello everyone I needed a help

I am using gameloop emulator for pubg mobile. Since last few months I realised no one plays in karakin and miramar anymore

No match found in those two maps

Are these maps not played by anyone anymore?

[cyan citrus]

Emulators have relatively less player base compared to mobile platform, @olive summit. This can result in higher matchmaking time. This is not something we can help with. What I would suggest is to switch to a server with higher player base like Europe or try to play the unranked game mode in the maps with less player activity.

[olive summit]

I actually tried unranked as well, but no match found in karakin and miramar only erangel and livik are very quick to find

Don’t know if it’s bcz of the events only take places in these 2 maps

[cyan citrus]

Try to turn off the auto matching and matchmaking preferences, @olive summit.

[olive summit]

I will try that

[hidden pasture]

I lost my phone along with my Facebook account that I used to use log into my Pubg account

[storm flume]

Please contact the customer service for further assistance, @hidden pasture. Refer to subpoint 5.4 in #faq for further information.

[icy condor]

Hello, I contacted the customer service and didn’t receive the verification code what should I do @storm flume

Need help

[cyan citrus]

As we only provide community support through this platform, we unfortunately will not be able to help you with this any further, @icy condor. You may try to contact the customer service again.

[cyan citrus]

Begging is not allowed, @iron ice. You can purchase UC through the official channels instead.

[orchid bough]

What happens if you sent uc to the wrong acc. But both accounts are yours?

Is there a way to reverse it?

[cyan citrus]

Sadly, no, @orchid bough. Please be more careful when making a purchase and double-check the username before proceeding with your request.

[orchid bough]

Thanks

[cyan citrus]

You're welcome!

[tranquil sigil]

hi

[cyan citrus]

Hello! How can we help you, @tranquil sigil?

[tranquil sigil]

my acount

[cyan citrus]

Please add more details about the issue you're facing, @tranquil sigil.

[tranquil sigil]

you speak arbe

[cyan citrus]

No. You may refer to #735483472432594994 sub point 3.1 for regional communities, @tranquil sigil.

[modern grail]

email login failed
[e-mail]
id 520061137

[brazen cradle]

Alternate methods of login ?

[modern grail]

the code is coming imail

i can't log in for 2 days

i want to change the login failed

i can log in to my phone nomaray, but I can't log in to my email

[digital flame]

I have a issue can anyone help

I can’t purchase uc in the game it says unable to pay as your account may be at risk 1138

[storm flume]

Please contact the customer service for further assistance, @digital flame. Refer to subpoint 5.4 in #faq for further information.

[modern pulsar]

hi for gac tool, if you get game ( tencent.com) not installed, what to do?

[compact oar]

You may seek assistance related to PUBG MOBILE E-Sports at https://discord.gg/esportspubgm.

[worn bison]

When will the results of the contest be?

[modern pulsar]

thanks

[night cloak]

Why does bot 1 tap me

[mellow stirrup]

Hello dears, I recently bought the new Red Magic 7 but unfortunately it does not support 90 FPS for somehow any idea when it will be implemented?

[brazen cradle]

If the device meets the minimum requirements, make sure to fill the below form

https://forms.gle/e1cyNbdzbbhAuYWQ6

They will review it and do the needful.

[brazen cradle]

Bots are more advance now more than ever

[mild star]

I have a question when another royal passes will come out for the sedan skin because I would like to have

[lusty vector]

Hello my name is klabota , ID: 5266586184 , my account has been banned without Barning or cause and l have not violated the terms and conditions of the game and l hope that my account will be returned and solve the problem

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lusty vector.

[clear token]

Hello

Someone hack my account for pubg please help my I’ve all the proofs

[cyan citrus]

Please contact the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts, @clear token.

[clear token]

I talk to support in the game

But they said 3 days

The scammer said he will banned it

Please just remove email link

[cyan citrus]

It may take some time to proceed with your request considering the enormous number of requests every day, @clear token. Please wait patiently until it is done. This is not something we can help with through the community.

[clear token]

I spend a lot in my account

Every season 20,000$ and u said to me u can’t and my account with someone elssssse??

[cyan citrus]

Your account security is your own responsibility, @clear token. You should never share login information with anyone and enable two-factor authentication. Please continue with the customer service.

[clear token]

U can’t help me?

[cyan citrus]

Sadly, there is nothing we can do to help you with that through here, @clear token.

[clear token]

Can i ask

If the support in game work 24/7?

[cyan citrus]

Yes, but still a delay can be expected due to enormous number of requests every day, @clear token.

[clear token]

So if my account got banned, goodbye to my account?

[vagrant ore]

When I register with my phone number, it shows me a message (Error in the parameter) how do I solve

[mild star]

I have a question when another royal passes will come out for the sedan skin because I would like to have

[clear token]

Show full photo

[cyan citrus]

As long as an account has been used for cheating activities, no matter who the person involved is (whether it is the owner or someone else), the account is bound to be terminated as per terms of service of the game.

[clear token]

So I’ll say goodbye to my account

U are in support and u can’t help my

[vagrant ore]

@cyan citrus

[zinc oak]

Four fingers claw

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @zinc oak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

@cyan citrus ho to make self role

[exotic phoenix]

1. When will All talent championship s7 start date?
   2.what's the time interval of all talent championship like a date difference between all talent championship

[light mortar]

@cyan citrus

[vagrant ore]

When I register with my phone number, it shows me a message (Error in the parameter) how do I solve

[mild star]

I have a question when another royal passes will come out for the sedan skin because I would like to have?

[cyan citrus]

Should be on April 20, @mild star.

[mild star]

In royal pass or buy with uc?

Cuz i have only 573 uc for royal pass

[cyan citrus]

Elite Pass will cost you 360 UC and Elite Pass Plus will cost you 960 UC, @mild star. If you will have a discount voucher, it may reduce the price.

[mild star]

I know but i see there wasn't put sedan skins

[cyan citrus]

What do you mean, @mild star?

[mild star]

I know about royal pass i just ask can add sedan skin in royal pass next season?

[cyan citrus]

No information regarding the upcoming rewards, @mild star. Please keep an eye on #news or official handles of PUBG MOBILE to stay tuned.

[mild star]

Aight thanks

[cyan citrus]

You're welcome!

[cyan citrus]

Do you have an e-mail linked with your account?

[light mortar]

@cyan citrus check dm

[cyan citrus]

As mentioned earlier, we only provide community support through this platform. We are not affiliated with the customer service.

[light mortar]

@cyan citrus ?

@cyan citrus why don't you reply?

[cyan citrus]

We will not be able to help you with compromised accounts through the community in any way, @light mortar. Continue with the customer service.

[light mortar]

check dm

what i have asked you?

have a look

[cyan citrus]

I did. Please continue with the customer service, @light mortar. Also, I have answered you before for the same issue.

[light mortar]

you told me that open a new conversation

i did

but what they are saying?

what does it mean?

i just wanted to know?
are they working on my account?

[cyan citrus]

I did not tell you to open a new ticket, @light mortar. I told you to wait patiently until they get back to you. Please avoid repeating the same question after being answered and continue with the customer service as there is nothing we can do to help you with this.

[light mortar]

what a troublesome 😔

[mortal ember]

I have a problem in account

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @mortal ember. Remember to read through #faq before asking questions in the support channels.

[mortal ember]

This problem

[sacred bane]

Hlo

Any one?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @sacred bane. Remember to read through #faq before asking questions in the support channels.

[sacred bane]

When OnePlus 9r get 9p fps?

90fps?

[junior birch]

If you cannot access the option despite of your device meeting the requirements, it may be supported in the future instead. You may submit: https://forms.gle/e1cyNbdzbbhAuYWQ6

[junior birch]

As the daily limit has been exceeded, please try again.

[ornate grail]

Hello, im having a problem everytime i open mic in game the sound lowers alot and when i close the mic the sound gets back to normal, my device is ipad pro 11 and headphones is steelseries arctis 5 any help?

[crisp venture]

@ornate grail Have you done Repair ?

[ornate grail]

Yes

I even reinstalled the game, same issue

[zenith bough]

@cyan citrus Please Check DM with Proofs

[mellow stirrup]

Thank you. Already submitted the form

[urban jetty]

how do I free my self if when I get stuck at random places using a mountain bike? I can't also exit the bike

[low bobcat]

@cyan citrus hi i need help

[cyan citrus]

How can we help you, @low bobcat?

[low bobcat]

I want to report a guy who is spreading wrong information on YouTube and modifying the in-game files on YouTube.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @low bobcat.

[cyan citrus]

State your issue here.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @urban jetty. You can also submit a report in #old in compliance with the channel's pinned instructions.

[ornate grail]

@cyan citrus

[cyan citrus]

For how long have you been facing this issue, @ornate grail?

[ornate grail]

Today i bought the new headphones and im facing this issue

[cyan citrus]

The user should have already been suspended from the server but we can do it a double-check if you can provide us their Discord user identification, @vagrant ore.

[vagrant ore]

959711531027816458

Krafton Support Team#1161

[ornate grail]

@cyan citrus

[cyan citrus]

The user is not part of this server. Please block him and report him to Discord Trust & Safety.

[vagrant ore]

I Give him block

How report him to Discord Trust & Safety.

[cyan citrus]

Did you switch your microphone as well?

[ornate grail]

Yeah its new headphones with a new microphone

[cyan citrus]

Refer to this article: https://support.discord.com/hc/en-us/articles/360000291932-How-to-Properly-Report-Issues-to-Trust-Safety.

[cyan citrus]

Which microphone you were using before?

[ornate grail]

I had a hyper x headphones

[cyan citrus]

You were using the microphone of your headphone before too, @ornate grail?

[ornate grail]

Yes

The new issue appeared when i bought a new one

What should i do

؟

[cyan citrus]

Got it! To start with, please try to do a Routine Repair of the game from login menu and reset your device settings, @ornate grail. You can reset your device settings through Settings > General > Transfer or Reset iPad > Reset > Reset All Settings. Restart your device and see if it will make any difference.

[late ether]

any host fort scrim here ?

[slim hedge]

Helo

@cyan citrus can you help me

[cyan citrus]

How can we help you, @slim hedge?

[slim hedge]

How open 90 fps to mobile

My phone a52

[night cloak]

Then you cant use 90 FPS

[slim hedge]

Option to turn on 90 fps

[night cloak]

Impossible.

The device must support the 90 FPS

but if it doesnt you cant do anything

[slim hedge]

How many tires can I run

[night cloak]

im sorry i can not understand your question.

[slim hedge]

Can me open 60 fps ?

[night cloak]

I have done researches. you can turn on 60 fps on a52

[slim hedge]

I don't see a 60 playback button inside the graphics only 40

[night cloak]

Can you please take an screenshot

and drop it here

[slim hedge]

Ok

[night cloak]

You are using samsung galaxy a52?

or is there anything else that ends with a52

[slim hedge]

Yes

[night cloak]

@cyan citrus

[slim hedge]

No

[night cloak]

A52 has 8 Gigabyte of ram but he can not turn on 60 fps

[slim hedge]

Galaxy a52

[night cloak]

@celest shadow

[slim hedge]

Oh really?

[night cloak]

Does your device have 8 ram?

or do you have lower ram version of your phone

[slim hedge]

Yes

I have 8 ram

[night cloak]

[slim hedge]

is there a solution ?

[night cloak]

Wait for Actual mods. they might give better tips

[slim hedge]

Ok ty♥️

I will wait for a reply

[storm flume]

Please refer to this channel's pinned messages for further information, @slim hedge:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[slim hedge]

how to fix it?

[edgy tusk]

please remove ranked limited

[storm flume]

Please do not use languages other than English, @slim hedge. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please do not use languages other than English, @edgy tusk. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[tulip juniper]

@cyan citrus

Thanks

[celest shadow]

Graphics and frame rate availability depends on your device's hardware, @slim hedge.

[slim hedge]

My phone a52

[celest shadow]

It depends on your device's hardware. What you have in-game is all that your device can support.

[short fern]

Hello I have a question if someone changed my email and he’s login with that email I can do something ?

@storm flume

@lime juniper

[sinful ginkgo]

Is it okay to send the PMCO forms as photos to the PUBGM email?

[craggy sparrow]

hello

i'm from saudi arabia and i can't join miramar / erangle without mod / servers

[brazen cradle]

You may seek assistance related to PUBG MOBILE E-Sports at https://discord.gg/esportspubgm.

[brazen cradle]

Hello. Are you using emulator ?

[craggy sparrow]

yes

[craggy sparrow]

yes

[storm flume]

Please contact the customer service for further assistance, @short fern. Refer to subpoint 5.4 in #faq for further information.

[brazen cradle]

Emulators have relatively less player base compared to mobile platform.This can result in higher matchmaking time. This is not something we can help with. What I would suggest is to switch between modes. Play a couple of TDMs and tr try to team up with squad mates.

[craggy sparrow]

my friend from egypt and he can join server without any problem

[brazen cradle]

And we strictly advice against using VPNs and other tools to play the game as they may lead to a suspension of the account.

[brazen cradle]

As mentioned try to team up with him and see if it works better for you.

[craggy sparrow]

ok but he didn't play every day

i need fix it please

[brazen cradle]

I understand. But, that’s the best I can do at this point. The game is best experienced in a mobile device.

[craggy sparrow]

give me support email

[brazen cradle]

I don’t know that Info. Meanwhile , Try contacting in game customer support. I’ll let you know once I get that info.

[kindred tangle]

Hello,
When the Crew ban will be unbanned for someone ?

[brazen cradle]

[e-mail]

[spare rose]

Hello,
We had registered in PMCO 2022
If we didn't play it , we got banned ?

[brazen cradle]

You may seek assistance related to PUBG MOBILE E-Sports at https://discord.gg/esportspubgm.

[celest shadow]

Can you please elaborate on your inquiry?

[kindred tangle]

I've been banned from crew joining or creating team since S19 till now .. when it will be unbanned ?

[celest remnant]

How can i change my region from Europe to Pakistan

[green agate]

You are not able to physically change your region once it is set to Europe, for further help, please contact the in-game customer service.

[celest remnant]

Why i can't change region ..once my account was hacked and hacker changed my region to Europe for that I'm not responsible

[covert remnant]

@celest remnant Unfortunately region changing is not available to European players.

[light mortar]

hello

@green agate @covert remnant i again start a new conversation with coustomer service and told them everything about my last conversation with coustomer service with screen shot

[stone forge]

Hello is there a way to recover my account if i lost my facebook?

[quiet rapids]

@covert remnant

[light mortar]

they reply me this what does it mean?

[covert remnant]

@light mortar What was your issue again?

[stone forge]

Anyone know?

[covert remnant]

@stone forge Do you have access to the game?

[stone forge]

Not anymore

Is there a way ?

[light mortar]

nothing new last one is still running they told me that they will recover my account but they didn't so i started a new conversation with coustomer service

[covert remnant]

@stone forge Sadly support will not be able to help if you no longer have access to the game. If you think how linking works, you will know why it is impossible.

[light mortar]

then i told them everything about my last conversation with coustomer service and they told me this

[stone forge]

Even if i have a recipe of my account payments?

That account belong to me for almost 4 years

[covert remnant]

@light mortar May I know what is your issue?

[light mortar]

my issue was my account was hacked

[covert remnant]

@stone forge You see the support cannot link your social with the game without your input. Since you do not have access to the game, you cannot provide your input. It is like reinserting toothpaste after removing.

@light mortar Do you still have access to your game?

[light mortar]

yes

[celest remnant]

Then how can i change my mobile number which is linked with my European account???

[light mortar]

hacker has linked his email and phone number

[covert remnant]

@light mortar If you have already started a conversation with support, they should have asked you some questions. Did you answer those?

[light mortar]

yes of course

[covert remnant]

If you answered those correctly, you just need to wait. The support will snap the hacker out of your account.

[light mortar]

and their reply was -

[covert remnant]

You cannot change your number. However you can change your email.

[covert remnant]

Yes, it takes up to 30 days to recover the account.

[light mortar]

30 days?

[covert remnant]

**Up to ** 30 days.

[light mortar]

but if hacker remove my Facebook or Gmail?

[covert remnant]

Try to login everyday and they cannot log you out.

[light mortar]

its already 3 days

[stone forge]

How can logout from a pubg facebook account to login another?

[covert remnant]

@stone forge You mean you want to remove Facebook from your current account and add the same facebook to your second account?

[light mortar]

last day hacker has opened his number verification and i can no longer able to logging. everytime i try they asked code

[stone forge]

Nope i have an account on my facebook but when i login its logging into a fresh account

[covert remnant]

Oh no why didn't you add your phone number earlier?

@stone forge Are you on iOS?

[stone forge]

Yep

[covert remnant]

Make sure you are logged out of Facebook from Safari browser.

[stone forge]

Alright

[covert remnant]

Then open the game.

[stone forge]

Okay i will try

[light mortar]

it was already 3 days that coustomer service told me that they will recover my account and last day hacker has opened his number verification and I can't log in to my account, everytime I try it asked code

[covert remnant]

You have a 50 50 chance of recovering your account. If the hacker logs you out, you won't be able to recover the account. You should have linked your phone number earlier.

[quiet rapids]

@covert remnant can ask you please

[covert remnant]

Yes?

[quiet rapids]

How to get PUBG mobile partner title I have YouTube channel with 70k subscribe

[covert remnant]

@quiet rapids It is something you cannot ask for. It is gifted to content creators. A gift. You cannot ask for it.

[light mortar]

so again i started a new conversation with coustomer service and told them about my last conversation with coustomer service and provided them last conversation screen shot , they replied me this -

can you explain it ?

[covert remnant]

@light mortar Starting over will delay the process otherwise. Your best bet is to wait. There's nothing you can do.

[light mortar]

i just wanted to know that are they working on my account?

[stone forge]

@covert remnant i tried to login on safari but its just opening the app

[quiet rapids]

But someone say to me you can buy for $2000

[covert remnant]

Yes, your request is in queue. They will recover your account within 30 days.

[light mortar]

ok

[covert remnant]

@stone forge Logout from app and Safari then. Then open your game.

[covert remnant]

That is not true.

[light mortar]

so they are working its reliefs me 🥺

[stone forge]

Okay

[covert remnant]

@light mortar Yeah. All the best. After you get back the account, make sure to set up a 2 step verification across your social media.

[light mortar]

for sure

i changed my phone and shifted to a new phone so in my previous phone i forget to log out

then this happen

[covert remnant]

You can always log out from all the device with a one click.

[light mortar]

forgot

[stone forge]

I have a question ingame

[covert remnant]

Yeah?

[stone forge]

When im using a button like firing i cannot move with my left finger like its freezing

Is there a setting to fix this?

[covert remnant]

Hmmm, not sure about that.

You may wanna ask around in #pubg-mobile chat. Folks might know.

[stone forge]

Okay i tried now to do what u said and its still login with the fresh account i just need to remove this account to login with my other facebook account

[covert remnant]

Can you go to your Facebook account settings > connected apps > PUBG MOBILE and share a SS?

[stone forge]

Ok sec

[light mortar]

should i wait or contact again

[pale locust]

Yep.

[covert remnant]

You will get the same message when you contact.

[light mortar]

so they know i connect earlier?

[covert remnant]

Yes. Tickets are account based.

[light mortar]

ok

then why its been almost 4 days they told me still no progress 😭

[covert remnant]

They will need up to 30 days, sadly.

[light mortar]

the hacker asking money from me 🙂

[stone forge]

Heres a SS

[covert remnant]

Are you sure it is the same account and you don't have a second Facebook account?

[stone forge]

The problem i have another one logged in

But im trying to login with this

[covert remnant]

I am confuzzle now.

[stone forge]

My facebook app has 2 facebook accounts

One of them has a fresh account thats the one i need to remove

To login with this one

[covert remnant]

@stone forge Like this question?

[stone forge]

No

The 2 facebook account each one has a pubg account

One is a fresh account and the other is my main

I want to logout the fresh one and login to the mai

Main

[covert remnant]

@stone forge Open the fresh account, go to logout and login to the other account.

Logout is on the basic settings, bottom left.

[stone forge]

The problem when i logout and try to login again its openning the same account

[pale locust]

Ohhh

I understand.

[covert remnant]

Did you log out of Safari and the app?

[stone forge]

Yes

[covert remnant]

@pale locust Please help.

Imma go eat dinner.

[light mortar]

he is threatening me if i don't pay him he will banned my id 😭

[stone forge]

Have fun

[pale locust]

First of all you need to login your Facebook account in your Facebook app which account you wanna login actually.

I mean logout your from every Facebook account.

Then login your Facebook account which one you wanna login in PUBG MOBILE.

Then enter the game.

And logout.

Then login again.

[stone forge]

Imma try now and tell you the result

[pale locust]

Okay

[stone forge]

Thanks in advance

[celest shadow]

Accounts that have a history of cheating will be permanently suspended from participating in the All-Talent Championship.

For further information, please refer to this tournament security announcement:

#news message

[kindred tangle]

Even if my account was banned without knowing that person I was playing with was cheater ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @kindred tangle.

[quiet rapids]

@celest shadow Please creation program of NA region.

[pale locust]

@stone forge have you tried?

[stone forge]

Yes thank you it worked 😍

[celest shadow]

Can you please elaborate on your inquiry?

[pale locust]

You are welcome mate.

[stone forge]

😍🙏🏻

[pale locust]

If you need any help please contract again with Moderators.

[quiet rapids]

@celest shadow how to get PUBGM vip creation program of NA region.

[pale locust]

They'll help again.

[celest shadow]

You may refer to the roles section in #735483472432594994 for further information on how to apply for the content creation program.

[pale locust]

Hey Piston.

I actually wanna know about.

Is there any way to get leadership of clan if the clan leader get banned?
@celest shadow

[celest shadow]

Unfortunately, no. They have to transfer the leadership to someone else manually.

[vagrant tulip]

@quiet rapids Ask your question here and a moderator will be happy to assist you regarding your inquiry.

[pale locust]

Yeah 👍

[quiet rapids]

I applied for its program thanks you

[vagrant tulip]

You're welcome

[low thunder]

How do i get pubg mobile partnership title

[covert remnant]

@low thunder It is gifted to content creators. One cannot ask for it.

[low thunder]

But i am a content creater

[covert remnant]

It is not gifted to every content creater. Keep making great contents and someday you might get the title too.

[low thunder]

Thanx

[rocky monolith]

Why am I unable to pay for UC ?

[junior birch]

Please provide an image of the issue you are facing, @rocky monolith.

[cursive mulch]

Hi
Guys is there any safe way to enable 90 on poco f3 5G ?

[junior birch]

If you cannot access the option despite of your device meeting the requirements, it may be supported in the future instead. You may submit: https://forms.gle/e1cyNbdzbbhAuYWQ6

[stark notch]

hello, I can't play Santorini anymore ever since the update. It never gets off eta.

also, Karakin, wen u hav sm kinda cover over the window u cannot vault it in.

[junior birch]

Please provide an image of the issue you are facing, @stark notch.

[stark notch]

can't vault in

ever since the update.

[junior birch]

Feel free to send your feedback in #old, @stark notch.

[tranquil nebula]

Why this

And how time

[upbeat wyvern]

Hi, Good evening. I have the honor to address you, in the opportunity to express a concern that I have. On the 12th of the current month, I concluded my pmco registration, with a roster of 6 players. 2 of those players are gone. We are 4 players. Would it be possible to remove them from the team? I am the captain of said team.

@polar marsh

@junior birch

My team is PMCO NA. HELP ME PLEASE.

[main igloo]

how do I check what level am i

[opaque comet]

<@&481161015728406538> @lime juniper
I apologize if this isn’t appropriate to send alerts like that or to post this here in #questions but i was told this is the right place to post this for help and we really need help with this situation

I have a friend who have been playing since season 2, never once in his life received 1 day ban or even a 10 minute ban

On the 11th April he was playing a game and his ping was fluctuating, he managed to kill a whole squad with bizon but he said during the fight he wasn’t getting any damage from the enemies even though they were shooting at him, this is the same as the invincibility bug that was reported by so many players on reddit and was later patched by PUBG, well long story short after this game he received a 10 year ban and the ban reason says modifying the game code or data

https://media.discordapp.net/attachments/965373144368021565/965383443175313518/Screenshot_PUBG_MOBILE_------.png

He is from Iraq 🇮🇶 he doesn’t speak English that well and this is why i am sending this on his behalf, his discord is @hardy saddle

His PUBG account number is 593832239

Screenshot of the account is below

https://media.discordapp.net/attachments/952068008224903169/965429392996171826/IMG_0202.jpg

He already submitted a request through in-game support but that was since the 11th and today is the 18th and no reply yet

We have already tried to get the help of the mods on Reddit and we were advised to use the in-game support channel to escalate our request

I understand that perhaps here on Discord it is going to be the same as on Reddit so please don’t blame us for trying, we can’t do much other than trying to get help

All we are asking is just someone from PUBG to review his case and confirm if the ban is valid or if it is just a mistake

We won’t argue or debate

[compact oar]

You may seek assistance related to PUBG MOBILE E-Sports at https://discord.gg/esportspubgm.

[edgy stag]

Please avoid pinging moderators. Only ping when there's emergency.

[pliant wedge]

My account region is accidently change and its not showing me Option.What should i do? And also not Getting Verification code on Sms niether Email.How can i fix this

[pliant wedge]

Hope for the best <@&481161015728406538>

[sage pewter]

Hipfire remains a beast in the emulator after the update. Please update. We will adjust the hipfire please @lime juniper

[molten sentinel]

Hello i just rooted my device and let my game run at 1080p in android(original is 720p). Will the change result in a ban? Thank you

[night cloak]

hello i need help plz

I left my device for my little brother a while ago and then came back to my device again and I always see this message I can’t enter the game. Please help with this. I am a person who has a YouTube channel and I provide content with games, please

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[short vortex]

I got 15 uc but it says 50uc welp

[brazen cradle]

You got 15 UC instead of 50 ?

[short vortex]

Yes I got 15 instead of 50

[fluid phoenix]

My account got banned 10 years ago
What can i do for that ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fluid phoenix.

[brazen cradle]

That a bummer. It could be a glitch. This is the $0.99 every day yeah ?

[night cloak]

Next rp in how many hours?

[short vortex]

Ik that's a glitch or smth I was excited at first I always get 15 uc then I saw 50 and I bought it

[celest shadow]

Please refer to subpoint 2.12 in #faq for further information. We are unable to assist with this matter through the community in any way. Thank you for your understanding.

[storm flume]

Please contact the customer service for further assistance, @pliant wedge. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

Please feel free to provide your feedback in #old.

[brazen cradle]

I was gonna say the same thing. Leave it in the #old if you haven’t already bud. Make sure you use the right format and attach the SS. Appreciate it bud.

[celest shadow]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of PUBG MOBILE's terms of service and will result in an account suspension.

[short vortex]

[hardy creek]

Soo, I changed my flag the previous week, but im still getting the titles from the flag that i used to have the week before this. Any reason for this?

[brazen cradle]

But, whats your selected region in game ? I think its Changed now. Even if you change your flag these rewards are going to be based on your region/city.

[hardy creek]

You mean my server? Or where do i check my region? I forgot

[brazen cradle]

Check your settings. And you would have also had an option to select/configure the city/region you are from.

[hardy creek]

This?

It's weird because the previous time i changed my Flag, i just got the titles from which flag i changed too, but now i waited 60 days, changed it, and im still getting the older ones.

[brazen cradle]

Ah, Europe. I understand. Since you changed the flag last week. The award for it , even though partial. You are getting it this week. Next week, will not be counted. And once you are no longer in the list. You’ll stop receiving the titles.

[hardy creek]

So basically i changed my flag for nothing?

[round grove]

hi
why pubg not active ultra HD to high PC?? and how can i get it??

[brazen cradle]

Am guessing the purpose of changing the flag has been defeated !

[brazen cradle]

You are playing using an emulator ?

[round grove]

@brazen cradle yes bro and my pc strong

i want good way to get it from pubg not other way give pan

[hardy creek]

Kinda lame since it worked the previous time

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @golden trout.

[round grove]

.......

[brazen cradle]

I understand. You are right. Unfortunately I don’t know why Ultra HD is locked for you. But, there isn’t much information regarding this. And as you correctly mentioned , Using modifiers to unlock setting which isn’t available is not advisable.

[round grove]

..

[brazen cradle]

There was a reason update this season, if you haven’t noticed.

[round grove]

did you have ultra HD not locked

[hardy creek]

No idea i never check updates.

[dark epoch]

Hello PUBG MOBILE…
On the 7th August 2021 my account (ID 5820129124) WAS HACKED.
I cannot login the account, neither with Twitter or with Facebook.
I AM WRITING TO YOU BECAUSE I WANT TO ASK YOU HELP TO HAVE BACK MY ACCOUNT Due to the fact I have spent a lot of money. If not possible I would like a reimbursement of what I have spent.
Here attached you will find all the receipts of my spendings and the screenshot of the hacker that asked to me money to get my account back. You should have some warranty for us users that spend money in the game.
I hope you can help me in some way

[night cloak]

New Rp when?

Sais 19th but actually is 20th

[static sleet]

Please contact the customer service in-game for further assistance with compromised account issues.

Also, be reminded that it is your own responsibility to safeguard your game account and not to share login credentials with anyone else.

Refer to subpoint 5.4 in #faq for instructions on how to contact the customer service.

[dark epoch]

I have all the evidence I need, I have already tried to contact the game's support service, but no one answers me