questions

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sharp magnet.

[cyan citrus]

Please contact customer support in-game for account related issues.

[gritty cradle]

Okay

[hybrid tusk]

😔😔

[lyric zealot]

People are saying the Metro invis glitch was fixed/patched, is there any official post about that anywhere?

[cyan citrus]

No yet, @lyric zealot. We will let you know when there is an official confirmation.

[lyric zealot]

Got it, thanks for the reply

[cyan citrus]

My pleasure, @lyric zealot!

[cyan citrus]

Additionally, you may refer to this response.

#old message.

[vapid pine]

hello

[feral forge]

Hello, @vapid pine. How can we help you?

[vapid pine]

My account got banned for 3 months for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vapid pine.

[night cloak]

You can use the File Claim option to appeal to your suspension. Please refer to subpoint 2.12 in #faq for further information.

[desert shell]

😩 5606631244

[onyx cairn]

You will stay as banned. Thank you for understanding.

[night cloak]

Connection lost each time i go into crew challenge match.

[fallow knoll]

Help

[fallow knoll]

Help

[night cloak]

^^^ in lobby of all talent Match starts in 7 seconds and i get kicked…

[fallow knoll]

Why pubg lag but my connection is okay

[night cloak]

Please do not spam “Help”

[fallow knoll]

My phone have 60 fps built in i boughtbnewnphone

Cause bunk said so i bought with 60 fps

But pubg lag

My connection is okay but always frame drop and every i drop

The building dissapear

My phone now vivo with 60 fps built in

[chrome cedar]

Is Titan last stand event on classic event mode like any other events?

[heavy vortex]

No.

Click on events from lobby and you can play it there.

[night cloak]

Just because your phone supports 60 FPS doesn’t not mean you won’t lag. The best phone for less lag would be an iPhone 13 pro if that’s what you’re aiming for.

[night cloak]

Where do you reside?

[cursive warren]

Hey there, why country / region change cooldown is 160+ it use to be 60 as I know. In my profile it shows 162 days

[charred quest]

How much player level need to send Alan Walker popularity to another player @cyan citrus

[cursive warren]

@cyan citrus ? Can u answer this ? If u have any info about this

[heavy vortex]

The cool down increases everytime you change country and when it reaches 180,that would be the 3rd time changing it, then it'll be 180 always.

It goes like 60,120,180.

[fallow knoll]

I got suspended 3 days i use 90 fps to not lag bunk said its okay

[charred quest]

How much player level need to send Alan Walker popularity to another player @Bunk@heavy vortex

[cursive warren]

And there is no option to switch region before that cooldown ig?

[fallow knoll]

I just got suspended 30 minutes ago

[heavy vortex]

I think above level 5 would be enough as it is a paid popularity. @charred quest

[fallow knoll]

Bunk said its okay to use 90 fps

[heavy vortex]

@cursive warren unfortunately, no.

[cursive warren]

Ohk thanks, for assistance.

[charred quest]

@heavy vortex thx

[heavy vortex]

He said it's okay, if the game supports and have the option to use it from in game settings.

[fallow knoll]

Oh

[night cloak]

@cyan citrus

[night cloak]

Am I eligible for perfectionist title?

You need to obtain maxed level RP 6 times in a row, @night cloak.

Need 1 more ?

Correct.

[supple current]

Hey everyone i need a little help. I bought a pubg id few days back from one of my old friend. Id is linked with facebook,twitter and gmail. How can i secure this id credentials so no one can access this id except me. For fb and twiter i know i have to change pswrds and update recovery details. Whats the process for linked email ?

[night cloak]

Sellings/buying accounts is a violation of PUBG MOBILES terms of service. We will not assist you in this matter, thank you for understanding.

[supple current]

Ok

Thanks 👍🏻

[night cloak]

Do you lose your armor, weapons and etc when u die in metro?

Or do you just lose your whole inventory

[charred quest]

@night cloak How much player level need to send Alan Walker popularity to another player

[night cloak]

I believe you were answer earlier, here, @charred quest.

[charred quest]

@night cloak this is not correct answer

[night cloak]

Unfortunately I don’t have an answer in this regard, @charred quest. You may wait patiently for someone who has the correct information.

[errant venture]

I believe 25@charred quest

and 15 mins of time in a match for that Day

[night cloak]

@night cloak if I transfer account to other version will I be able to crate another account with same social accounts

[pallid briar]

No, it should prompt you to download the relevant version instead.

[night cloak]

How do global version come to know it

[left hound]

How to report a hacker manually to tencent

I have proof

[night cloak]

If the data is transferred

[night cloak]

Global?

[left hound]

Yes

I have his hacking proof
His pov

[pallid briar]

Could you please elaborate?

[left hound]

In game I reported him but he still using hacks😑

He is in KRJP FPP SQUAD
TOTAL RANK #1

See

[pallid briar]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[left hound]

Thanks

[pallid briar]

My pleasure! If you require any further assistance, do let us know.

[night cloak]

Means they tell to download other version means they know that this account is transferred and if it's transferred then the other version server has it then I should be able to create new account with same social media

[night cloak]

That’s incorrect, @night cloak. As you’ve migrated you GLOBAL account to another version. It was originally a global account as to why you’re not able to make another account on global with the same platforms.

[pallid briar]

As long as your social media account is still connected to the migrated account, you will not able able to create a new account.

[novel wharf]

There is a very dangerous cheat that is fairly new, i think its not on Tencents anti-cheat radar yet, is there a way i can submit the info ?

[pliant hatch]

player level need to send Alan Walker popularity to another player @pallid briar

[feral forge]

Character level must be greater than 15, @pliant hatch.

[pliant hatch]

16 I can send it@feral forge

[feral forge]

If you have information about a cheat software, or a Telegram group that features PUBG MOBILE cheating softwares, they can be reported directly to http://cheat-collect.pubgm.cc.

[novel wharf]

Thank you

[feral forge]

You should be able to, @pliant hatch.

[pliant hatch]

@feral forge thx have a great day

[terse furnace]

How i buy 60 uc?

[night cloak]

I have mail and Twitter so can I make new with mail

[storm flume]

Please do not use languages other than English, @twilit fiber. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

You can buy 60 UC via the in-game shop or via https://www.midasbuy.com/midasbuy/ot/homepage/pubgm.

[odd rune]

Can I change Europe server if I contact the cs

[night cloak]

You can change your in-game server via your basic settings > Account > Change.

[odd rune]

In my settings there is no option for change country 🙄 @night cloak

[night cloak]

Kindly attach an image of your settings screen.

[night cloak]

Are you trying to change your server or region?

[odd rune]

Country

Not server

[night cloak]

And your account is in the EEA region, correct?

[odd rune]

I didn't know

[night cloak]

Accounts in the European Economic Area (EEA) does not have the change country or region option due to the General Data Protection Regulation (GDPR). Therefore a region change is not possible.

[odd rune]

If it possible if I contact cs

[night cloak]

No it’s not.

[odd rune]

Thanks successfully wasted my account 😭

[pallid briar]

No.

[night cloak]

Please elaborate?

[warm saddle]

My account was hacked and the hacker stole it, any help ?

[night cloak]

Kindly note that there a very few players that play FPP compared too TPP. This will results in long wait times, you may try having only one map selected at a time.

More FPP players in that server.

[unborn saffron]

@night cloak is there anything the PUBG M team can contact krafton regarding BGMI Account Transfer Issue because BGMI management isn't much active and aware about it

[night cloak]

Do you still have access to your PUBG MOBILE account?

[warm saddle]

No he kicked me out

[night cloak]

This is PUBG MOBILE support for the global English version or PUBG MOBILE only, @unborn saffron.

[unborn saffron]

@night cloak ok sir / mam thanks for your response

[night cloak]

This is something we cannot assist with as it’s due to a low flow of players, @zenith heron. You may try finding the best times to play for faster match times.

[night cloak]

You’re most welcome! Have a great rest of your day/night!

They’ll be playing all day.

[night cloak]

Please refer to subpoint 2.8 and contact your social media’s support in order to gain access to your PUBG MOBILE account, then you may contact in-game support for further assistance.

[warm saddle]

What is the subpoint 2 . 8 ?

[night cloak]

Sorry. Kindly go into the #faq channel and refer to subpoint 2.8.

[night cloak]

You may move channel if you do not require assistance regarding another topic, @zenith heron.

[pallid briar]

You can look for teammates in #activities instead. If you do not require any assistance, you can move to a discussion channel as advised, @zenith heron.

[warm saddle]

Mr viasy the hacker unlinked my account in the game i have no sources, all i have is proves that the account was mine

[night cloak]

If you cannot gain access back into your account in-game support cannot assist you in this matter.

[pallid briar]

The compensation is not guaranteed and may vary depending on the case and situation.

Thank you for your reports! Hopefully they will be punished soon.

[simple minnow]

PUBG-2
????

[pallid briar]

No information regarding this, @simple minnow. We only provide community support for the global English version of PUBG MOBILE.

[simple minnow]

Oky

[opal cosmos]

Can I use GFX TOOL (software that increases FPS in pubg mobile) at the All-Tallent Championship?

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @opal cosmos.

[tawdry pivot]

@everyone

[pallid briar]

Do you require any assistance, @tawdry pivot?

[night cloak]

Simply question I just got band for bad language during a Metro royal match just a few mins ago the question is will I get any of my things back? Bc I currently have nothing.

[night cloak]

Were you banned from chatting or account suspension?

Chatting

[night cloak]

You will not lose any in-game items for being muted from chatting.

But I did it kicked me out from the match I loaded back in and my stuff was gone so.

[night cloak]

That’s not a chat mute. That would’ve been disconnecting due to poor internet connection. Unfortunately you won’t get your items back in that case.

[night cloak]

Why bro?

Well that's awesome thanks.

Anyone can help for KR version?

[night cloak]

This is PUBG MOBILE support for the global English version or PUBG MOBILE only.

[night cloak]

If those social media’s were originally connected to your GLOBAL account which has now been migrated you cannot use them for another account in the global version. You’ll need new social media’s.

[night cloak]

But then which data is transfer in 'Data transfer'

[night cloak]

Did you read this, @night cloak?

Your social media accounts were connected to a global account originally. You cannot use them in global again. Thank you for understanding.

[night cloak]

Yes

[steady elm]

Can someone explain me why the achievement only works with the weekly playing time and not with rp crates like it's originally mantionned in the requirement ?

[heavy vortex]

The achievement is meant for Weekly Elite crates,which we used to get before for completing 10 rp missions per week. But they were removed with new RP system and the achievement was synced with the match time. @steady elm

[steady elm]

So basically, i need 17 seasons to complete the achievement.. Amazing.

And on top of that, there's no way to contact them to complain about absurdities like this one

[night cloak]

You may use #old to provide your feedback regarding this scenario.

[steady elm]

Thanks for the tip

[crimson crown]

Plz fix transfer issue

My id is not transfering

To bgmi

[night cloak]

Do you receive any errors?

[night cloak]

Should you have trouble transferring to BGMI please contact their support team for further assistance.

[crimson crown]

Yes I can't transfer I tried so many times I contacted to bgmi cs and they said that it is prior app issue

[night cloak]

What seems to be the issue you’re facing?

[golden lion]

Unlinking issue

Right

We aren't able to unlink our accounts

[crimson crown]

It is showing that your account is ineligible for transfer services

[golden lion]

And we aren't able to unlink our facebook account from Pubg mobile global 😭

[night cloak]

Kindly perform a repair from the login menu. Please make sure that you select “Routine Repair” and “Restore Default Settings”. Should this not work you may report the issue in #old.

[night cloak]

Kindly attach a screenshot of the issue.

[golden lion]

I tried but I won't work

I am trying from 3 weeks

It's a game bug

[night cloak]

Should this not work you may report the issue in #old.

[night cloak]

This is PUBG MOBILE support for the global English version or PUBG MOBILE only.

[crimson crown]

Bgmi customer service said that the issue is from Prior App

[tardy mesa]

@velvet smelt ineed help

[golden lion]

<@&639889499718942720> Please fix unlink issue as soon as possible and atleast tell us when it will be fixed cause we are waiting from 3 weeks 😥 @lime juniper you can see #old how many people reported about that like @drifting viper i , @crimson crown , @floral spear LIVE and thousands of other people please fix it as soon as possible , last request from Pubg mobile India fans. And it's globally bug the people who lives in Sri Lanka, Canada, Pakistan also facing same error.

[night cloak]

May I ask which region your account is currently in on the GLOBAL version?

[crimson crown]

It is india

[night cloak]

Please state your issue, @tardy mesa.

[crimson crown]

All is perfect of everyone but still account is not migrating

[night cloak]

Are you able to attach an image of the basic settings of your account on the GLOBAL version?

[drifting viper]

Atleast tell us something about this ?

[golden lion]

I reported but they won't respond they are fixing it?

[tardy mesa]

my acc banned and im dont use hacker

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tardy mesa.

[golden lion]

Ya

[night cloak]

The #old channel is in place for the community to give feedback on current issues in-game or what they’re currently enjoying. You should not expected a reply. There’s still not news regarding the unlink issue at this time. Please be patient, @golden lion & @drifting viper.

[golden lion]

We are worried are they even aware of it

[golden lion]

The issue faced by thousands of people

[night cloak]

I believe with the mass amount of reports from a large majority of users that they’re aware of the issue.

[crimson crown]

Plz fix transfer issue

[golden lion]

But like other bug they said they are trying fixing it but in our case they won't respond anything

[drifting viper]

This issue is from last one month and we have been contacting in-game support and we have mailed them thousands of time but still there is no reply from officials

[dire idol]

How to fix metro royale i cant enter

[night cloak]

Kindly ask for your patience in this regard as there’s nothing we can do to assist you in this matter, @drifting viper & @golden lion.

[golden lion]

So who can help us

Like if someone tell for metro bug they says developers are working on it but in our case they won't respond anything

[drifting viper]

We just wanna know that are they aware of this bug which millions of people are facing in india and if doesn't get fixed we will not be able to tranfer our id to BGMI and we will loose our account

[golden lion]

My discord account reached 9 levels by just asking for help

[golden lion]

Ya atleast tell us

[night cloak]

As I’ve previously stated multiple time now, @golden lion & @drifting viper. You’ll need to be patient.

[golden lion]

We are waiting from 1 months

We are active on discord to just hope they respond

But they never tell anything about that like they aren't even aware of it

[night cloak]

Kindly understand that Community members & Moderation team cannot assist with any account related issues here inside of discord.

[golden lion]

At least they will tell us developers are working on it 😔

😭

[night cloak]

May I ask what the problem is you’re facing with metro Royale?

[dire idol]

metro royale: "the feature is still under beta testing and you have not been invited to try it out" fix please

How much time needs this

[night cloak]

No ETA.

[proud gazelle]

Hi, I get banned for 30 minutes for no reason and the same happened to almost every player from my country Paraguay as I saw in our facebook groups. I did'nt login again because the people who did get banned again and again. Apparently this is happening to many countries in south america.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @proud gazelle.

[vital rover]

can anyone answer my question
pubg is banned in my region can i use vpn to play pubg ? im scared wht if i get banned

[night cloak]

Use of VPN is not recommended.

[olive estuary]

While playing metro royale today, I am unable to hear any enemy footsteps, can't hear my own gunshots and can't hear enemy firing sound when they are close. Can anyone tell me what is the issue here.

[night cloak]

Could be one of the very many bugs/glitches in metro Royale, @olive estuary. Have you tried and trouble shooting methods Ye?

[olive estuary]

I'm gonna do that now. Deleting the map or repairing the game . Let's see if it works.

[cinder bloom]

if i create a new acc in pubg global to play do i need to use vpn while i play or do i have to only use it while starting the game for first time (i mean when im downloading 10 mb resources and creating account)

[night cloak]

Sweet! Should you require further assistance we’llbe waiting to assist you, @olive estuary.

[night cloak]

You shouldn’t need a VPN at all, also the usage of a VPN is not recommended.

[slow oracle]

I did weapon master but it didn't counted?

[night cloak]

Kindly share your matches detailed results.

[sullen vine]

Hello my help pubg

Account help Link

[night cloak]

Hello, @sullen vine! Please elaborate on your issue so we can try assist you.

[median mural]

Hi there , can someone help me to fix my ping issue?

[night cloak]

Are you able to elaborate please, @median mural. I can try my best.

[sullen vine]

Account Gmail LinkedIn deleted help Thanks 😊

[night cloak]

Sorry I’m not understanding, @sullen vine.

[civic moat]

I am not able to shift my pubg account to bgmi please help it says my account is ineligible

[night cloak]

This is PUBG MOBILE support for the global English version or PUBG MOBILE only.

[cinder bloom]

I am from India

[median mural]

Sure , I get high ping. My character moments is delayed, whenever i shoot enemies they don’t get damage from me. I tired so many things like reinstall game etc nothing work pls help

[night cloak]

You may play BGMI, then.

[night cloak]

Where do you reside?

[analog oak]

Hello,
My mythic account was hacked when it was in Global PUBG, then the hacker migrated it to PGMI. He linked Twitter and Facebook. However and somehow, I got Twitter from him and I can log in using Twitter so far. Now, he is trying to unlink Twitter by banning my account 3 days after 3 days. Which support should I contact now BGMI or Global version?
I contacted Global version support and I sent them everything they asked for, but when they know that my account is migrated to PGMI, they ask me to "check the relevant event in PGMI...". When I contact PGMI, I get only automatic replies and I'm losing my account now. What should I do? I need help, please!

[median mural]

I am from Australia

[cinder bloom]

Full of Hackers

[night cloak]

Unfortunately Oceania players do not have their own server inside of PUBG MOBILE, @median mural. You’ll have to play with high ping. Try playing in server NA or ASIA for the lowest ping.

[median mural]

This is so sad

[night cloak]

Kindly refer to this message:

<#questions message>.

[oak mountain]

I am unable to unlink my account

[night cloak]

Please elaborate.

[civic moat]

My account is in pubg mobile i need to shift to bgmi not able to

[oak mountain]

I want to unlink my facebook account from Pubg mobile but on 7th day it gets linked instead of getting unlink

Any solution

I tried 2 times

[night cloak]

You may also refer to this message.

<#questions message>.

[oak mountain]

YouTube solution

Of repair doesn't work

[night cloak]

Are you logging in via the social media account you’re trying to unlink?

[oak mountain]

I login with Google Play games and I want to unlink facebook

But on 7th day it gets linked instead of getting unlink

[night cloak]

Is the Facebook account yours?

[oak mountain]

Ya

It's mine

Do you think I want to unlink another account 😑

[night cloak]

Logging in via Facebook can cancel the unlinking process, @oak mountain. Are you sure you haven’t logged in via Facebook recently?

[oak mountain]

No

I didn't login with Facebook from 1 months

[oak mountain]

I know that it shows when I apply for unlink on 3rd line

It show client version error unlink failed

@cyan citrus

[night cloak]

This is an on going error, @oak mountain. You may report the issue via #old.

[oak mountain]

Respected moderator can you please help ?

[cyan citrus]

Where do you reside, @oak mountain?

[oak mountain]

India

But I use vpn for unlink

I tried unlink my twitter before 1 months

By using vpn

It unlinked successfully

But now it doesn't unlink 😥

Any solution?

I tried YouTube solution

But it won't work

I am trying from 2 weeks

I mailed to pubg mobile they said contact in game customer service

But I can't

[cyan citrus]

This seems like a bug as other community member mentioned already, @oak mountain. However, I would suggest you to do a Routine Repair of the game before starting process of removing your account. If the issue persists, please submit a detailed report of the issue through #old in compliance with channel's pinned instructions.

[oak mountain]

Means it's faced by others too

= I also can't unlink my facebook?

When it will be fixed? Any estimate date

It's a little bug it will fix soon right 🙂 ?

1-2 days

[cyan citrus]

Correct. Please take a minute and add the following details in your report in #old.

Numeric User Identification
Device
Wi-Fi/Cellular
Country
Screenshot/Video Recording.

[cyan citrus]

Unfortunately, we cannot predict a reasonable time span.

[oak mountain]

Ok

[oak mountain]

I didn't take screenshot but the screenshot available on YouTube thumbnail

It shows client version error unlink failed

I am on v1.6

[cyan citrus]

You may include all the available details you have in #old, @oak mountain.

[oak mountain]

Ok wait

[pale kite]

||pubgm is banned in India you are violating pubgm TOS by using VPN and to gain access to the game||

[hallow trellis]

large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id : 567482781

The name of the account user : Rss

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hallow trellis.

[oak mountain]

Done 👍🏻 , please tag me when error fixed.

[cyan citrus]

We will let you know when there are updates on that particular issue, @oak mountain.

[oak mountain]

I know the game is ban but I need to access my account for migration 🙂 I ll not play when my account will migrated , hope you understand my account is precious to me .

[ancient shadow]

Hello

How can I fix this where I can't play metro in the krjp version

[cyan citrus]

Can you please add more details about the issuee?

[cyan citrus]

Are you referring to in-game server or PUBG MOBILE Korean version?

[ancient shadow]

Korean version

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @ancient shadow.

[ancient shadow]

Ah where can I get solution for other version?

[shut hawk]

Me

[cyan citrus]

Feel free to contact the KRJP version support here: https://pubgmobile.helpshift.com/ . We are unable to provide any other information than that.

[shut hawk]

I need support

[ancient shadow]

Thanks

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @shut hawk. Remember to read through #faq before asking questions in the support channels.

[flint tide]

I need Arabic support

[cyan citrus]

This might be an issue related to your internet connection. Please try to do a Routine Repair of the game and switch to a more stable internet connection.

[cyan citrus]

Please move to PUBG MOBILE MENA server for further assistance.

[flint tide]

Thanks

[cyan citrus]

Please try to do a Routine Repair of the game.

[cyan citrus]

My pleasure!

[pallid briar]

You may refer to this pinned message, @night cloak:
#questions message

[night cloak]

thanks

[pallid briar]

No worries and hopefully you get it next time!

[ornate totem]

With which software should we make PDP skins?

[gloomy charm]

I need t a esports room card

[ornate totem]

What are the requirements for Video Review in Ban Pan Security Zone.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ornate totem.

[gloomy charm]

@polar marsh i need esports room card

[onyx cairn]

If players want to conduct a third-party authorized PUBG MOBILE tournament for commercial purposes, they need to request an official license:

https://www.pubgmobile.com/cp/a20191127sssq/index.shtml

[pallid briar]

You may refer to this pinned message, @ornate totem:
#questions message

[kindred lynx]

How do I have -54 heals?

[oak mountain]

Any facing unlink issue so please kindly report it to #old so it will fix soon

[golden lion]

I am facing

I reported but till bug exist ☹️

From 3 weeks

[supple ingot]

Hi I wanted to buy this popularity , I wanted to know if this expires on 30/11 and will my popularity get deducted after that

@cyan citrus

[onyx cairn]

Your account banned?

[night cloak]

Only my rank

[heavy vortex]

Only the availability to buy the popularity will expire, not the popularity.

[night cloak]

And now I can’t play all talents because I’m bronze 5

[onyx cairn]

Hopefully the winner of your tournament, lol

[night cloak]

My team is golden e-sports u can check in pmco 2021 we were there ..

[onyx cairn]

were
Please refer to this announcement for further information regarding the fairplay policy
#news message

[night cloak]

??

Hey recently my team got qualify to pmco 2021 in Europe and I was happy about it and I’ve put into my signiture in game “pmco qualify 2021 Europe “ and I’ve been demoted to bronze 5 for violating the terms of user can u please clarify me that?

[onyx cairn]

Please refer to this announcement for further information regarding the fairplay policy
#news message

Don't spam and ask multiple times as you have been answered.

[night cloak]

What do u mean refer

[onyx cairn]

Tap on the provided link above.

[night cloak]

Sorry.. I got it

Can I write in any?

When I select the link it’s only goes to the news

[onyx cairn]

That's the intention behind the link as the announcement states the information very clearly.

[night cloak]

This tread is archived

[pallid briar]

You do not have the permission to send messages in that channel, @night cloak. Please click on the link and you will be redirected the the announcement. Please read it to learn more about the fairplay policy.

[night cloak]

I wrote in the channel that I could write..

I don’t really understand how are u guys helping me

I don’t need to read anything I’m telling u my problem and what it caused and i want to know why my rank was demoted

And instead of some one help me they are asking me to read some FairPlay policy..

[pallid briar]

If you were punished for violating the terms of service, you will be punished accordingly. Please contact the customer service in-game for further information or refer to the ban notice that you might have gotten, @night cloak.

[night cloak]

I did already sent some message to the customer service in game but until now I have gotten no reply

[onyx cairn]

Please note that the customer service in-game is not a live chat. You need to wait patiently for their reply.

[night cloak]

I will wait 🙂

So this channel cannot help me?

[pallid briar]

Unfortunately, we are unable to assist you in this regard. Please do not violate the terms of service in the future to avoid being punished. Repeated violations may result in longer penalties. If you have already contacted the customer service in-game, please wait patiently.

[night cloak]

Thank u

[pallid briar]

Thank you for your kind understanding.

[onyx cairn]

You need to do that, not Tencent Games.

[pallid briar]

Basically the tournament organizer have to fund it, if that makes it any clearer.

[hushed girder]

Can we link beta version account to fb ? @celest shadow

[white crypt]

My account has banned for 10 years
Who can get back my account 😩 🥺 🥺

[polar marsh]

Please refer to the private message from @polar marsh for further information, @white crypt.

[celest shadow]

You cannot link any social media accounts to a PUBG MOBILE Beta account.

[hushed girder]

@celest shadow But I have a companions on that account . If I shifted to a new device then can I Login in to that account ? 😕

[night cloak]

How I can resolve?

[celest shadow]

Unfortunately no because your account data is stored locally.

[hushed girder]

@celest shadow Umm okk 😕

[celest shadow]

Accounts that have a history of cheating will be permanently suspended from participating in the All-Talent Championship.
For further information, please refer to the tournament security announcement:

#news message

[night cloak]

I don t play with cheat bro

I can resolve?

[pallid briar]

Unfortunately, no. You may refer to this response again, @night cloak.

[austere totem]

I'm not receiving 60FPS on my iPad 7th Gen anymore. For the past week, only been receiving 30 and not above.

Can anyone help me?

[pallid briar]

Did you have that feature available in the past?

[austere totem]

Yes I've been receiving smooth 60FPS on my iPad 7th Gen for the past year

Extreme" option is enabled but doesn't work

[night cloak]

@austere totem You have been already answered. It is not a game issue. Please service your iPad.

[austere totem]

After turning the game on, I receive 60fps for 5 seconds or so. Afterwards they drop to 30 and stay there

[austere totem]

How do I get my iPad serviced?

[topaz crane]

Hi
Pubg team
I am login pubg acount but showing 10 year ban plz my help i am pubg old player plz help me and my acount 1 days unban requst him

[polar marsh]

Please refer to the private message from @polar marsh for further information, @topaz crane.

[night cloak]

Go to a nearby Apple Genius.

[austere totem]

Do u think my issue will be fixed after I do that?

[night cloak]

You will find out the source of the issue.

[austere totem]

Alright

[floral spear]

does pubg mobile allow to link more than 3 account

[night cloak]

@floral spear You can only link 3 different methods.

[floral spear]

my google play account is not unlinking even after 7 days

[night cloak]

@night cloak how do i report hacker via video recording

[floral spear]

i tried 2 times

[night cloak]

@floral spear It won’t unlink if you are residing in India.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[jade rune]

Help, my signature on profile wont save

[night cloak]

@night cloak a hacker was play solo with someone else
will they both get banned?

[celest shadow]

There is a character limit. If you exceed this, it will not be saved.

[floral spear]

so i have to change country region

[night cloak]

@night cloak Report them in-game. Teaming with opponents is cheating.

@night cloak my pubg sometimes crash
how do i find the error source code?

@floral spear You have to change your physical location. VPN will not work either.

[floral spear]

if i change my physical location i need not need to change region

[night cloak]

@night cloak If it rarely crashes, it is due to the RAM. We face it too. Does it crash very frequently?

@night cloak in 2 hours of playing it crash 1-2 times

@floral spear You can try both, if one doesn’t work.

i got 6 GB ram

@night cloak That’s sad, what’s your device?

Huawei Matepad 11

And, when did the problem start?

when i installed the game pretty much

it's brand new
maybe it's because of the lack of Google services?

@night cloak Nope. And, I do not see anyone else reported. I can suggest you to join a Facebook group named “Huawei Matepad 11” to see if anyone else is facing it. Just to identify the problem.

thx

[night cloak]

@night cloak I'm trying to send the report for hacking on the Link that @storm flume shared
it says this: Must contain a YouTube video code.

@ocean walrus

[ocean walrus]

Could you DM me the link you are trying to share?

[night cloak]

ok

[surreal otter]

My unlink process gets reset after 7 days automatically

[onyx cairn]

Where do you live? @surreal otter

[surreal otter]

Japan

[onyx cairn]

Since you're residing in India you cannot unlink your account and the unlinking progress stops automatically.

[floral spear]

so is there any way to unlink my 2nd account . i have to link twiiter

[onyx cairn]

You can unlink a social media platform once a second one has been linked to your account. But you need to wait for a certain time after linking the second platform, @floral spear.

[proper bridge]

hello can you help me

[floral spear]

but unlinking process cancle automatically on 7th day

[onyx cairn]

India.

[floral spear]

yess

[onyx cairn]

What's your issue?

[floral spear]

is there any way or any trick

[onyx cairn]

No.

[floral spear]

what could i do now

[floral spear]

?

[proper bridge]

My account was hacked, and I could not retrieve it, and the Facebook data was changed, but I linked it to an internal email and center values, and I have all that proves that it is my account.

[onyx cairn]

We cannot help you as account related inquiries should be forwarded directly to the customer service in-game, @floral spear.

[onyx cairn]

Can you still enter your account?

[proper bridge]

My account has been migrated and I want to get it back

I can't get into it

؟

[feral forge]

In this case you will have to download the relevant version of the game and contact the in-game customer service of that version for further assistance in this regard, @proper bridge.

[prisma basin]

Wow

I wonder why it deleted my message

You’re all so bias omg

Anything that says anything bad about the game or the devs just gets deleted

This is why this server, the devs, and the game will always be absolutely wahnk

Absolutely livid with the devs rn and I spent a while typing a cohersive few paragraphs stating changes that need to be made and it deletes my message

Absolutely FUMING!!

No swearing

Just cohersive content because I’m mad that a game I USED to love is becoming something I can’t play without getting angry now

[celest shadow]

Your message contained too many emojis and was automatically deleted, @prisma basin. Feel free to use #old to share your feedback and concerns for the game.

[prisma basin]

😐

I’ll just stick to playing comp then, I can’t be bothered with classics anymore, the game is beyond a joke at this point and at least when I play high teir comp, I know roughly how many points I’m gonna get when I finish a game

[celest shadow]

I sent you a copy of your deleted message privately, @prisma basin.

[prisma basin]

Very helpful. thank you

[fiery dirge]

I need your help, in my crew there is no way to exclude a person, but he constantly comes in instead of my command, is there any option to kick him?

[proper bridge]

@feral forge How can I send them when they have moved my account from international to Indian?

[paper field]

hey guys... is it allowed use bugs in metro royal? i played advanced mode and i lost a million money. i will use bug next match to compensate myself.

[tranquil shard]

hello I have a problem with the game

It's the third time I've been banned for something I didn't do

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tranquil shard.

[median jackal]

Can you translate with English?

[pallid briar]

I believe the crews are locked upon the registration for the All-talent championship. No one can join or leave, @fiery dirge.

[pallid briar]

In this case you will have to download the relevant version of the game and contact the in-game customer service of that version for further assistance in this regard, @proper bridge.

[pallid briar]

No, using exploits will lead to your account getting punished.

[fiery dirge]

@pallid briar I understand this, but a person ruins the skating rinks in every possible way and does not allow others to enter, it is impossible to play like that, help is needed!

[pallid briar]

Try going into your crew from the "Matches" tab and maybe the leader can remove him. Otherwise you should consider joining as soon as possible so the player doesn't join.

[paper field]

that's a big joke. they can't do anything. just go in YouTube and watch people using bug

[pallid briar]

You can report such exploiters using the built-in report feature and they will be punished accordingly. It is not recommended that you use these.

[paper field]

i reported 1000 times

[fiery dirge]

@pallid briar The leader cannot exclude him, after all there is no other possibility?

[pallid briar]

Feel free to report the exploit in #old following the instructions that are pinned to that channel, @paper field.

[paper field]

pubg employees are counting their money😂

[paper field]

ok

[pallid briar]

Unfortunately, I don't think so.

[fiery dirge]

And what is the interval in order to kick the player again? @pallid briar

[pallid briar]

You should be able to remove the player once the All-talent championship is over.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lapis totem.

[golden lion]

Is unlinking bug fixed?

Unlink*

[pallid briar]

Could you please elaborate your issue?

[golden lion]

I wanted to unlink my facebook account from Pubg mobile global

But on 7th day it gets linked instead of getting unlink

I am trying from 3 weeks

I performed repair

But still same issue

It shows client version error unlink failed ☹️

[pallid briar]

If you have already reported the issue in #old, please wait patiently for the developers to look into it. You may try contacting the customer service in-game too.

[golden lion]

The issue faced by thousands of people

[golden lion]

As I am from India I can't able to contact ingame support

And I don't know developers are even aware of that bug 😢

[pallid briar]

You can contact the in-game customer service for account related issues, @golden lion. If the customer service doesn’t help, it cannot be done through the community.

[shut jackal]

Please help me, I went to feedbak and didn't know how to post the problem

[quaint compass]

ask about your problem here

Ok

@opaque widget

[cyan citrus]

I believe the details you have provide are accurate and precise. If you have any doubt, you can always edit your message and correct any details or or add more.

[shut jackal]

I am sure of the information I entered and I deleted the message and wrote it again more than five times, but it always asks me for my data and I send it to him, but to no avail.

[sonic wraith]

My PubgM game is of 11gb I want to know why? even my all resources/maps are not downloaded.

Ping and answer

[wispy crow]

Hello Sir I want to Know Somethings About Fatal Communication Event

[wispy crow]

Can we Gather Items from flora Manance mode In 2nd Stage & sell them To gain Points or Not

[cyan citrus]

If you're referring to PUBG MOBILE AI, that is just an automatic response to anyone who post their feedback.

[cyan citrus]

You may try to reinstall your game.

[shut jackal]

So how do I contact them?

[cyan citrus]

Who do you want to contact, @shut jackal?

[shut jackal]

I reported my problem on this page and they told me to report your problem in feedback

[glossy pelican]

@shut jackal Do you play with headphones?

[shut jackal]

No

[glossy pelican]

This could be the cause the issue, i had the same issue.

I reccomend buying headphones.

[shut jackal]

But the problem recurs with me even when I wear headphones

[cyan citrus]

If the community members cannot come up with a reliable solution for your issue, they will redirect you to #old. That channel is mostly related to recording your feedback or report issues and send them to the developers. It is very unlikely that you will get a response in #old. You may try to contact customer service in-game.

[shut jackal]

I tried over and over again even in customer service and customer service, they said we will try to respond to you as soon as possible and so far they have not answered me

[sonic wraith]

is there any other solution?

[cyan citrus]

Please understand that customer service receives an enormous number of requests every day that can cause a delayed response. A customer service representative will get back to you as soon as possible. Your patience is highly appreciated in this reagrd.

[cyan citrus]

Not that I'm aware of.

[shut jackal]

OK thank you

[cyan citrus]

My pleasure, @shut jackal. Should you have other concerns or require any further assistance, please do come back again.

[shut jackal]

Thank you for your kind treatment

[still osprey]

Banned For No Reason 10 Years Please Open My Account I Think It's A Mistake ID 5883519641

[polar marsh]

Please refer to the private message from @polar marsh for further information, @still osprey.

[twilit rune]

as soon as I open microphone in the game

the game sound decreases drastically

and I can no longer hear gun sound or footsteps

[random axle]

Good evening, my account has been hacked and it has been linked to my e-mail my problem the third hook please any modertor Communicates me

[cyan citrus]

Hello! May I ask if you're using an iOS device?

[twilit rune]

yes, I am

[cyan citrus]

Please contact customer support in-game for further assistance regarding compromised accounts.

[random axle]

No one Communicates me in the game

[twilit rune]

I tried to connect headphones 🎧 before starting the game, but somehow in between it still gets that way, in the middle of the match for example. I also tried rebooting it, it doesn't help. Closing off the microphone sure does the trick. . .

[random axle]

I send them bills and they don't I send them bills and Mardash

[cyan citrus]

Please wait patiently for the customer service representative to get back to you. It may take some time due to enormous number of requests every day.

[night cloak]

How to mute Godzilla and kong in lobby??

[twilit rune]

you can try getting a human response by clicking the 'Bug' report option, that way they will give you a human response instead of closing the conversation

@cyan citrus any solution?

[random axle]

@twilit rune wait I will see

[cyan citrus]

Can you please mention your iOS version and device model?

[twilit rune]

iOs 14

iPad M1 11"

(Ps the game sound isn't the same with the same headphones via the iPad and the android phone, its less on the iPad, no idea why that's the case)

[random axle]

@twilit rune I miss her

Bug this

[cyan citrus]

Please try to follow my steps, @twilit rune. Please go to your device settings > scroll down a a little and tap on ''Sounds and Haptics'' option > Tap on ''Reduce Loud Sounds'' and disable that option. If it is already disabled, enable it and disable it again. Restart your device and see if it will make any difference.

[twilit rune]

I sure did that before

I'll try it again, I mean I did my research, but alright sure

[flint tide]

I linked my account to three things: email and faceboom
k and google, and someone hacked my account, and I want to unlink it from my account

[cyan citrus]

Please contact customer support in-game regarding compromised accounts, @flint tide.

[cyan citrus]

Can you please enable that option and disable it again and restart your device one time, @twilit rune?

[twilit rune]

sure

@cyan citrus it's still the same. . .

as soon as I open the microphone

the game sound is dead

[cyan citrus]

Can you please go to your device Settings > General > Reset > Reset all settings. Restart your device and see if it will make difference, @twilit rune?

[twilit rune]

sure

[main pagoda]

Hi, in Paraguay the massive blocks continue, people can't play in their OG account coz get 1hr, 2hrs and then 1 day block, only the ones using the Korean client are playing normally, is this smth relate to expired certificates or smth else? But whe need an answer, 3 different ISP were tried and all 3 banned

[cyan citrus]

Just to clarify, are you referring to an account suspension, @main pagoda? If so, can you please share a screenshot of the suspension notice?

[main pagoda]

Hi yes, account suspension, this is one

I got like 6 more from my clan WhatsApp, and then a massive number from the PUBGM Paraguay fb community

They get 1 hour, then 2 hours, and at 3th time they get 1 day

Except the 2 guys that play with the Korean client, they are playing normally till now, this bans started like 16hours ago or smth

[storm flume]

Please refer to subpoint(s) 4.9 in #faq for further information, @main pagoda.

[main pagoda]

At first I thought might by internet certificates or smth, but is weird that our 2 members that play with the Korean client can play normally

[cyan citrus]

Unfortunately, we cannot provide any further information than we already have, @main pagoda. Our support is limited when it comes to account related issues.

You may try to contact customer service in-game for further assistance.

[upper thunder]

Hi My account has been banned without any reason knowing I did not violate the company's rules and did not ues any hack or other things please take the problem as soon as possible ID5650305795 Email [e-mail]

[polar marsh]

Please refer to the private message from @polar marsh for further information, @upper thunder.

[main pagoda]

So you can confirm this isn't just smth related to accounts? Customer service takes like 7-14 days to respond, like a whole country might won't be able to play for days, more because people is scared about their accounts, I won't test on mine if it works or not yet

Dont wanna get that 1hr, 2 hrs then 1day myself 😂

[cyan citrus]

As I mentioned earlier, I'm unable to comment any further as I have already provided the available information regarding that suspension, @main pagoda.

[main pagoda]

Just to clarify, provided to us or to someone in charge of this issue?

[cyan citrus]

You may need to refer to this response again, @main pagoda.

[main pagoda]

Didn't see that ar first, still didn't help much coz we tried with 3 different ISP with one of the accounts that now has to wait 1 day, thanks for the answers tho, we will see in our country fb community what we will do next, coz we can't wait days for customers support

[cyan citrus]

Thank you for your understanding, @main pagoda. Please do come back again, should you any other concerns.

[faint jolt]

@cyan citrus

Hello I tried doing the toggle thing in cheer Park it doenst work

Help plzz

[cyan citrus]

Can you please elaborate?

[faint jolt]

the UI transparent

Its a new setting

@cyan citrus

[proper bridge]

😩

[small loom]

Any Admin from Pubg official Managent

[twilit rune]

nothing makes a difference bro. . .

[small loom]

THERES AN BIG PROBLEM

My account

Had been Scammed

[cyan citrus]

Please submit a detailed report of the issue through #old in compliance with channel's pinned instructions.

[small loom]

But I Have evidence of OwnerShip

[cyan citrus]

Please contact customer support in-game and customer service of the compromised social media account for further assistance, @small loom.

[small loom]

They are saying

To wait for 30days

I can’t wai

T

[ruby harbor]

I’m looking for some help over here.

[small loom]

He blackmailed he will give 10year ban through WhatsApp

[cyan citrus]

You may refer to this.

[ruby harbor]

Anyone from the Staff Team available for a quick help?

[proper bridge]

Please, please, I want to contact the supervisor

[cyan citrus]

We cannot help you with such account related issues through the community. Please understand that your account security is your own responsibility. You should never share your login credentials with anyone and use two-factor authentication. Should you require any further assistance, then please contact customer support as mentioned earlier.

[proper bridge]

Why didn't you help me? I want to contact the admin of Pubg

[pallid briar]

Please state your issue first, @ruby harbor.

[small loom]

I didn’t Shared

I have all Logins while he has number Linked

What’s shoul I do

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @proper bridge. Remember to read through #faq before asking questions in the support channels.

[proper bridge]

😩

[small loom]

Any Way of removing Link without Having Information of that number link

While I have all other logins

And Valid prove of ownership

[storm flume]

Please contact the customer service for further assistance, @small loom.

[small loom]

Nothing to see on Dis?

I apreciate it thxs if that’s it

[ruby harbor]

Hello, so. I have an issue which I’ll explain. There’s a mission called Perseverance I to V. The last mission which is V, gives the Bestial Instinct Set and you have to log in 60 days straight in the game. I’ve done that but it’s stuck at 55 days for a few weeks. Any of you knows what to do?

[celest shadow]

Please be advised that we are unable to assist players with account related issues through the community in any way. You may contact the in-game customer service for further assistance with this.

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-left.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[pallid briar]

Could you please provide a screenshot?

[small loom]

Bruh While PUBG DOSENT TAKE ACTION AGAINST ACCOUNT SELLERS?

Resellers or someting

Hapenning on WhatsApp always

For e.g links this one

*Friendly

[ruby harbor]

Its stuck at 55 days

Even I log in it wont increase

Been some weeks its stuck at 55 now

[pallid briar]

You need to log in consecutively for 60 days. It seems like you have missed a day after the 55th day. Will get back to you in a minute.

[ruby harbor]

Ok

[pallid briar]

The streak at the bottom indicates that you have logged in 55 days consecutively but you didn't log in for a day after that which is why the streak was broken. It will start counting from the start again unfortunately, @ruby harbor.

[ruby harbor]

Ah, I see.

When will the numbers reset? @pallid briar

[rotund furnace]

When You Didn't Help Me About My Account Hacker And You Didn't Help Me When You Tell Me Information Is Missing The Hacker Banned My Account For Ten Years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rotund furnace.

[pallid briar]

It still start counting from the beginning and once you have passed the current longest streak, it will start updating again.

[ruby harbor]

Okay, thank you!

[modest ravine]

hello how i can change my gmail in pubg mobile account

[knotty oar]

I was playing I made a jump with my car and I got off when I jumped I almost killed myself I healed myself in the house I shot and they banned me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @knotty oar.

[modest ravine]

@cyan citrus.

[modest ravine]

.

[cyan citrus]

You will need to remove the account first. To do that, you should have another social media account linked to the game.

[modest ravine]

i am link

i linked facbock

i need delet E-mail

[cyan citrus]

Can you please mention your device, @modest ravine?

[modest ravine]

Computer

[cyan citrus]

Are you referring to the third link/Email, @modest ravine?

[modest ravine]

yes

i need to change it

how @cyan citrus

[cyan citrus]

You cannot remove/change third link at the moment, @modest ravine.

[modest ravine]

ok but when i can change it

?

[cyan citrus]

No information about when this feature will be available in the future, @modest ravine.

[modest ravine]

oh

[final moat]

This is error : The feature is still under beta testing, and you have not been invited to try it out.

Plece fix error pubg mobile for pc(gamelop)

[cyan citrus]

The METRO ROYALE REUNION is only available for mobile devices at the moment, @final moat.

[final moat]

This is error : The feature is still under beta testing, and you have not been invited to try it out.

Plece fix error pubg mobile for pc(gamelop) metro royal

Plece fix

[cyan citrus]

You may need to refer to my previous response again, @final moat.

[final moat]

Lot of pubg mobile player have pc plece fixx

?

[cyan citrus]

You can provide your feedback regarding that through #old, @final moat.

[main pagoda]

And update on the massive acc sus, apparently the community is saying that is tencent fault for not previewing the end of IdenTrust (DST Root CA X3) certificate from Let's Encrypt CA, and we are unable to play till they change it

[jolly onyx]

Anyone to assist??

[sudden valve]

hello bunk

[pallid briar]

You may state your issue/problem first.

Do you require any assistance, @sudden valve?

[sudden valve]

@pallid briar I want to help you, my account has been banned and I did not violate the rules of play, cheat or play on game files

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sudden valve.

[jolly onyx]

I unlink my google account from my pubg through ios device does this means its still on unlink process or i should use anroid phone to unistall

[pallid briar]

May I know when you unlinked that account?

[torpid falcon]

Is the new metro royale playable on pc?

[pallid briar]

Only on mobile devices.

[torpid falcon]

Thank you

[golden lion]

There is unlink bug is running

So probably you can't able to unlink

[paper elbow]

hello

[pallid briar]

Hey! do you require any assistance, @paper elbow?

[paper elbow]

@pallid briar I want to contact support

I need help please@pallid briar

[pallid briar]

Please refer to subpoint 5.4 in #faq for further assistance, @paper elbow.

[paper elbow]

@pallid briar

Please, I want to talk to an employee, I urgently need help

[pallid briar]

What are your concerns may I ask?

[ancient copper]

Dear Devs....Question...Why are air pods....(arguably a top quality wireless option) not optimized for this game. Some combinations of air pods / devises work without mic and echo issues. And some don't. This doesn't seem that hard. They are pretty popular... if you havn't noticed.....

[paper elbow]

@pallid briar I got banned for 3650 days

[polar marsh]

Please refer to the private message from @polar marsh for further information, @paper elbow.

[jade tartan]

Hello

Any one can help please
My account has been stolen

[pallid briar]

Do you still have access to your PUBG MOBILE account, @jade tartan?

[jade tartan]

No

Is there any way to get it back?

[pallid briar]

Which log-in methods were compromised, @jade tartan?

[jade tartan]

Gmail and Facebook

And both has been stolen

I'm really need help now

[pallid briar]

You must ensure that you have access to at least one of the login method to your game account to be able to receive help from the customer support in-game. Please try to recover at least one of the login methods before contacting the customer service. If you have lost access to your game account, there is nothing that they can do to help. You may still contact the customer service in-game for further assistance.

[jade tartan]

Thank you

[pallid briar]

No worries, you may refer to subpoint 5.4 in #faq.

[wispy marlin]

I have a question

[pallid briar]

Feel free to ask.

[wispy marlin]

We have 129 points for crew challange and dosen’t show for weakly maches

Bug or?

[pallid briar]

Are you referring to the All-talent championship?

[wispy marlin]

Yes

[icy dock]

Hi, Anyone can help me about muted one day rules in pubg mob?

[pallid briar]

Could you please provide a screenshot of the leaderboards?

[wispy marlin]

Yes i will give you in privat

Look in Your dm

@pallid briar

[pallid briar]

Will get back to you in a minute, @wispy marlin.

[wispy marlin]

Ok

I think îs a bug But i am not sure

[pallid briar]

Only the top 6 matches will be counted, please click on the ? button for more information.

[wispy marlin]

Ok Thanks

[pallid briar]

Could you please elaborate?

[pure flicker]

Why did I lose all my kit?

I lost 1k worth of guns and armor

Never played zone 3

Never died

I only play zone 1 and 2

[maiden abyss]

Guys

[pure flicker]

Stop

[icy dock]

my son got a message today... about he get muted for one day for violated rules and we want to know why its happend... what rule he violated... because we are rule-respecting people and dont want its to happen again. just realy dont know whats happend.. he said to me hi reported some user on world cahat for thay messages... thets all...

so who can help me in it?

[pure flicker]

Someone reported u for sending sexual messages

Stop doing that

No one will send u chicken ok

[icy dock]

he never sent sexual message... never

[cyan citrus]

@maiden abyss, please do not self-advertise in this server.

[pure flicker]

Sup mod

Can I get a feedback?@cyan citrus

About my problem

[maiden abyss]

But i need suport please guys

Help me

[pliant yew]

Is unlinking working now?@cyan citrus

[maiden abyss]

@cyan citrus can you help me for suport

[versed sonnet]

State your issue here, @maiden abyss.

[maiden abyss]

Please i just need help

[pure flicker]

Bro don't beg

Begging is not allowed

[versed sonnet]

Please elaborate.

[cyan citrus]

Please elaborate.

[cyan citrus]

I don't have a reliable answer for your inquiry, unfortunately.

[pliant yew]

There is one issue in PUBGM you cannot unlink accounts..after 7dys it stays there instead of unlinking

[maiden abyss]

Guys

[pure flicker]

The account owner just comes online

Ur hacked like me

[icy dock]

I still need help...

[pliant yew]

Wtf really?

[pure flicker]

Yes

[cyan citrus]

I don't have any new information regarding that issue. You may provide your feedback through #old or contact customer service in-game for further assistance.

[pliant yew]

Hacked? I'm trying to unlink my playgames so acc to you my Play games account is hacked?

[cyan citrus]

Please do not make inapplicable comments here, @pure flicker.

[pure flicker]

Yep

[pure flicker]

Just try and help

[pliant yew]

There is already ppl reported about these issue

[cyan citrus]

I'm aware of that, @pliant yew. Unfortunately, I don't have any new information regarding that issue as I mentioned earlier. You may need to wait patiently.

[pallid briar]

Unfortunately, we are unable to help you with this matter. Please contact the customer service in-game for further assistance. Sorry for the inconvenience and feel free to provide your feedback in #old regarding the system.

[pallid briar]

If you require any support related to any in-game issue/problems, please state your issue first. Otherwise please do not advertise and read the #735483472432594994 before sending any messages.

[icy dock]

can you tell me the the customer service email or any other contact? may be its faster like i try to found that on the net... thanks for help and best regards 🙂

[pallid briar]

Please refer to subpoint 5.4 in #faq for further assistance.

[icy dock]

thank you 🙂

[pallid briar]

Thank you for your kind understanding.

[heavy plume]

Please when are you going to fix the invisible glitch in metro we are not able to play the game it is really annoying 😭😭

[cyan citrus]

The community team is already aware of the issue, @heavy plume. Meanwhile, your patience is highly appreciated.

[heavy plume]

Ok do we have a known time of when it will be fixed?

[cyan citrus]

Unfortunately, we don't have a reasonable time span for that, @heavy plume.

[heavy plume]

Ok thanks for the help

[cyan citrus]

My pleasure, @heavy plume. Please do come back again, should you require any further assistance.

[heavy plume]

Will do

[jolly onyx]

Just yesterday

[pallid briar]

Please refer to subpoint 2.5 in #faq for more information, @jolly onyx.

[storm flume]

Please do not use languages other than English, @viscid escarp. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[viscid escarp]

I AM VERY ANNOYED I am FRT 』Crismam26 in Pubg Mobile Game and my ID No. is 5655925864 !! HOW CAN YOU BLOCK MY ACCOUNT, IF I DOWNLOAD THE GAME JUST, I DO NOT CHEAT WITH BUG LESS WITH THIRD-PARTY APPLICATIONS, AND NOT A TYPE OF TRAPS, I AM MORE AGAINST CHEATS, I HAVE AN UNFAIR BLOCKING, I AM A USER OF MORE THAN ONE YEAR I NEVER HAD PROBLEMS ,, I AM ALSO A PAY USER, I BUY PASS ROYAL, AND THEY ARE HURTING ME EMOTIONALLY AND ECONOMICALLY ... I SEE USERS UNJUSTLY BLOCKED LIKE FRT 』Alexa AND OTHERS ... IF THIS IS A GAME BUG OR A PUBG FAILURE I NEED MY IMMEDIATE UNLOCK AND THAT OF MY FRT COMPANION 』Alexa with ID N ° 5917861367 I hope the compression and my reward for the bad times !!! Thank you

[polar marsh]

Please refer to the private message from @polar marsh for further information, @viscid escarp.

[cyan citrus]

@cold parcel, do not self-advertise in this server.

[cold parcel]

@cyan citrus bro ineed support
Ican very hard work 😭
i am belong poor family

plz support me on youtube

[cyan citrus]

You're not allowed to do that in this server, @cold parcel. Please go through #735483472432594994 before participating in this server. If you do not require any assistance, please move to #chat.

[cold parcel]

oky thanks to compromise

but i need a support

[night cloak]

Hey guys, for some reason I got mic banned for four days when I didn’t even have my mic on for a couple tdms, wondering if you guys could help me with that? My ID is: 5153404404

[cyan citrus]

Please avoid using inappropriate language in both voice and text chat to avoid such suspensions in the future, @night cloak.

[storm flume]

Please do not use languages other than English, @spice holly. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

I didn’t say anything which was the weird part, like I understand if I was using inappropriate language but I didn’t say anything at all, neither voice nor text

[cyan citrus]

Feel free to contact customer service in-game for further assistance, @night cloak.

[night cloak]

Thank you sir

[cyan citrus]

My pleasure!

[night cloak]

Do I need my account to be level 25 to gift the new Alan Walker popularity like other popularities or can I send it without my account being level 25?

[pallid briar]

Your character level should be greater than 15.

[night cloak]

I have seen a video where someone gifted the Alan Walker popularity and having player level 8

[pallid briar]

I believe the minimum requirement is level 15.

[night cloak]

The minimum requirements for sending other popularity is level 25 and at least playing 15 minutes on the day before sending popularity... But I am asking for the Alan Walker Popularity is there a sending requirement, because I have seen a video where someone gifted it being player level 8.

https://youtu.be/J0F-rki46p0

Here's the link to the video

Is this true?

[cyan citrus]

@night cloak, please refer to this response.

[tough stone]

Part 57 of trying to find a fix for this...is this a good wifi to use pubg with? Because it still tells me that PUBG is unable to download anything when I click the download tab in settings and I still get the same "Error restart your device" message when opening the app

[cyan citrus]

Where do you reside, @tough stone?

[tough stone]

North America

[cyan citrus]

Please try to change your DNS settings, @tough stone. You may refer to #faq sub point 4.3 for further instructions.

[tough stone]

I tried that twice, I still have the DNS running.

[cyan citrus]

Can you please mention your device, @tough stone?

[tough stone]

Samsung Galaxy A10e

[cyan citrus]

Please try to reinstall the DNS application and restart your device one time, @tough stone.

[tough stone]

Will do

[willow flicker]

@cyan citrus any updates ? 🙂

[cyan citrus]

I believe you have already been answered here, @willow flicker.

[night cloak]

Okay thanks brother

[static widget]

how can you play it on chromebook

every time i play it says anti-cheat and then it banned me for like 1h or 1d

[west vapor]

Hi omar, If you need any support or assistance, please do not use languages other than english.

[keen pecan]

Can someone help me please

I got banned for something I knew nothing about

[feral forge]

Could you please elaborate, @keen pecan?

[feral forge]

We only recommend players to use the Gameloop emulator to play PUBG MOBILE.

[keen pecan]

I tried to play pubg on dual space instead of logging out and logging in then I got banned immediately the game opened

[random granite]

@feral forge They plan to solve the error that does not allow playing metro in which the message appears: "The feature is still under beta testing, and you have not been invited to try it out."

[keen pecan]

I didn't even get a warning @feral forge

[random granite]

Dual of xiaomi? @keen pecan

[keen pecan]

Dual space

[feral forge]

Why did you use it at the first place, @keen pecan?

[keen pecan]

My brother plays on my device
We keep logging out and logging in......its annoying

[feral forge]

No information in this regard, though the issue has already been forwarded and awaiting for response, you may consider continue submitting report regarding the issue in #old, @random granite.

[feral forge]

First of all, sharing account is against the terms of service of PUBG MOBILE, please know that you should not allow anyone including if it is a friend or family member access to your social media and/or game account. Also, third-party applications that interferes with the game is against PUBG MOBILE's terms of service and will result in an account suspension.

You may refer to subpoint 2.12 in #faq for further information in this regard, and read the last sentence too, be advised that we are unable to assist you here in this regard.

[keen pecan]

We not sharing accounts
He logs in his account on my device, its not connected to my social media in anyway.
We just use the same device that's all

@feral forge all I'm saying is how was I to know using third party apps is against the terms and conditions of the game?
I didn't get a warning otherwise I would have uninstalled it

[feral forge]

Because upon account creation, you agreed and accepted to the pop up notice in the character creation section, which is the terms of service of PUBG MOBILE.

[keen pecan]

Nobody reads that......its to long but thanks for clarification

So you can't do anything about it right? @feral forge

[feral forge]

That is not something that we can assist you here, if you have read the subpoint 2.12 in #faq.

[keen pecan]

Okay thanks for the assistance 👌

[reef hemlock]

My account was stolen and I have tried sending messages through customer service in game, and emailing. Both emails send automated responses. Please I need someone who can actually help in the US.

[night cloak]

Are you still able to access your PUBG MOBILE account?

[reef hemlock]

No. Somehow it was taken and someone else is using it. No one had my log in info and I do not know how to get it back

[night cloak]

If your unable to access your PUBG MOBILE account unfortunately in-game support cannot assist with the matter. Kindly refer to #faq subpoint 2.8 and gain access back to your linked social media accounts then contact in-game support.

[reef hemlock]

I have access to the account that was linked to it. They unlinked it and changed the info on it.

[night cloak]

It’s highly unlikely in-game support can help you in this regard. You may try contacting them again. If they cannot help there’s nothing that can be done.

[reef hemlock]

I have tried multiple times and just get the automated support. That really sucks because I put quite a bit of money into it.

[peak notch]

For those who have pubg metro no access i figured out a way. Feel free to PM

Thanks for the support for no help and giving false exuses of not available for everyone.

[keen pecan]

I want to report a hacker at the website but it keeps saying its channel I'd is not correct

[night cloak]

.

[night cloak]

Should you be modifying any game files to gain access to metro you must know it’s illegal and should not be recommended to any other users, thank you for understanding.

[night cloak]

Are you copying the correct section of the link?

[keen pecan]

Yes

[night cloak]

Kindly attach a screenshot.

[keen pecan]

Here@night cloak

[night cloak]

Your posting the whole YouTube link, @keen pecan. Refer to the instruction listed above the link you’ve entered.

[keen pecan]

So how do I get the channel I'd?

[night cloak]

It’s listed at the end of the link as you can see in the instructions above.

[keen pecan]

I did go to his Instagram and copy his YouTube channel I'd displayed here, still said the same thing

[night cloak]

Copy from the UCH6 and so on.

[keen pecan]

I did

Let me send a screenshot

@night cloak here

[glossy pelican]

You can open a video on the channel, right-click (or click and hold) the channel name and copy the channel link. From there, only submit the channel identification via the form.

[night cloak]

You’re still pasting the whole link. You should only copy and paste the “ICH6dmpeg4KL5_sc” and so on.

[keen pecan]

Okay

[keen pecan]

Thanks a lot
It worked 🙏🙏

[unborn mica]

Why do u assume he’s doing that? He’s actually helping us instead of just saying wait for tencent which may never happen

@peak notch for president

[night cloak]

Safer to assume that, as if he’s doing so your accounts will be suspended. Should we see you in a few days with an account banned we cannot assist you.

Feel free to share the information publicly if it’s not illegal.

[spark ibex]

Hi

I wanna some help

I want link discord PUBG mobile in Middle East ❤️

[raven latch]

no

there inst

[spark ibex]

I need link

[west vapor]

Your dms are closed. Send me a message so i can sent the link to u

[random granite]

As always, pubg treating its players badly

The metro royale mode has been around for 4 seasons and is it still in beta?

[west vapor]

Please move to #chat if you don’t require any assistance. @random granite @unborn mica

[random granite]

Yes, i need assistance, I want to play metro

[errant venture]

@unborn mica all companies want profit its how they stay in business

common sense

[feral forge]

You may find regional community under subpoint 3.1 in #735483472432594994.

[glossy pelican]

check subpoint 3.1 in #735483472432594994

[night cloak]

How to get this title?

[feral forge]

The Vanguard One title is given to a select number of players at the community team's discretion, @night cloak.

[night cloak]

How to joining with them

[feral forge]

No information in this regard.

[night cloak]

Ok for whom i should ask?

[feral forge]

You cannot apply or ask for it.

[night cloak]

What the reason?

[feral forge]

It is only given to a select number of players at the community team’s discretion.

[small loom]

A Scammer gave 10year ban to My acc till yesterday it was alive 😭😭 I needed 3mythics for mythic fashion and that person gave ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @small loom.

[golden lion]

Is unlink bug fixed?

[night cloak]

There has not been any news regarding this issue yet, @golden lion.

[golden lion]

Ok 😔

[night cloak]

You can use the File Claim option to appeal to your suspension. Please refer to subpoint 2.12 in #faq for further information.

[peak notch]

Nothing been modified, and its not for certain players. I can prove that by creating new account and get right into the game. It was a simple fix anyone can do with no data modifiying.

[night cloak]

So all you’re telling these users to do is create a new account?

[peak notch]

I said i can prove it with new account, which means its not only for certain players since new accounts can get access

What everyone been referring to was hey only some players got to play which means already existed

If new account can play there should be no restriction for all other players

Which is a stupid bug in the system that cant be justified

[peak notch]

In regard to this message, metro is out from sep29- tol nov xx there is no reason for pubg to announce this if its only available for x y and z not the whole alphabit

Thanks for your feedback anyway and apologize for the spam, dont accuse me modifying data if that was not the case could have asked how, rather than two false acqustions.

[outer summit]

@cloud lintel
Can we transfer bgmi to Pubg Mobile again
In Bgmi there are so many hackers and bgmi support team will not do anything
Can we transfer again in pubg mobile
Pubg Mobile security team is very very good

[night cloak]

No you cannot.

[odd rune]

Did the Alan walker popularity will dismantle after the date over 🙄

[night cloak]

If you’ve it in your inventory of course not!

[runic ingot]

Hi,
I logged in to bgmi and transferred data. When I tried to login after data transfer. It shows you were banned for violating rules. But I didn't done any activity like that. Even I didn't play the game for past 6 months. I think somone hacked my account. Pls help me to retrieve my account. I too contacted bgmi support. But no reply from them. My account was connected with this email [e-mail]. please help me. I too bought RP and and had 600UC

[polar marsh]

Please refer to the private message from @polar marsh for further information, @runic ingot.

[odd rune]

Okay

[foggy thorn]

Is teaming up with hacker also lead you to b@n ?

[night cloak]

Of course, @foggy thorn. This is classed as being boosted. Which is also a violation of the terms of service. Should the user plar with a hacker multiple times knowing they’re hacking they’ll be punished accordingly.

[long swallow]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5325638040

The name of the account user MAHMOUD

[polar marsh]

Please refer to the private message from @polar marsh for further information, @long swallow.

[night cloak]

Hahahaha 🤣 every hacker or config users must get the gift

[night cloak]

For how long ? 🧐

I believe it is a week at first, @night cloak. Then it’ll be longer each time.

[night cloak]

Dude my partner is hacker and I played like more than 1000 matches with him and will I also get it ?

I reported him and unfriend him

[night cloak]

This is something we cannot confirm.

😟

[night cloak]

My rank go ?

I'm in ace 😟 😟

😩

[night cloak]

If your banned, yes. You’ll lose all ranked benefits. Such as titles, frames and current rank etc…

F

[night cloak]

He config user like no recoil and see through wall

But see through wall is esp right buddy ?

Yes.

Yo what how he is still playing and not bbbannned

[night cloak]

Should a user be found to be cheating they’ll be banned in the near future!

Why PUBG mobile automatically linked to my Apple id?

is there any way to unlink both media social account from linked to my PUBG mobile account?

[cyan citrus]

You can only remove one social media account that is not currently logged in, @night cloak.

[visual iris]

If somebody hacked my social media linked to my account and is trying to steal my Pubg account is there a way you guys can unlink it from that particular social media?

[feral forge]

Please contact the in-game customer service for further assistance in this regard, @visual iris.

[visual iris]

where can I find that?

[feral forge]

You may refer to subpoint 5.4 in #faq for instructions on how to contact them.

[visual iris]

Thank youuuu

[night cloak]

i lost my first purchase receipt in pubg mobile and i can’t verify to the support that i’m the owner of my pubg account. And i’m planning to remove both media social account that linked with my pubg and delete my pubg account. is it going to work?

[cyan citrus]

No. That is not possible, @night cloak. You should have at least one social media account linked to the game and you cannot delete your PUBG MOBILE account.

[night cloak]

Oh no

I have to delete my facebook then

._.

But do you have any suggestions for my problem that i’m dealing with

[cyan citrus]

That will not make your PUBG MOBILE account to be deleted, @night cloak. However, you will lose access to the game if you have only Facebook connected.

[cyan citrus]

if your account has been compromised, you should contact customer support in-game and customer service of the relevant social media account.

[night cloak]

Here let me explain more details about the problem i’m dealing with.

At first, i linked my PUBG mobile account with my email. and today i want to unlink that email from my PUBG account because I’m planning to create new email and link it to it. But the only way to do that. I have to provide the first purchase receipt and yeah i lost it.

And then u just told me that i can’t unlink both media social account from PUBG account

Now i’m stuck

[night cloak]

This option also ask about the first purchase receipt

[cyan citrus]

You cannot remove third link manually at the moment, @night cloak. As for compromised account, you should provide all the necessary information to the customer service. They may otherwise be unable to proceed. Unfortunately, we cannot help you with compromised accounts through the community as our support is limited for such cases. I hope you understand.

[night cloak]

Welp, i have to leave the account then

Tq for answering 💕

[cyan citrus]

My pleasure, @night cloak! Please do come back again, should you have concerns regarding something else.

[polar dagger]

Can trade metro item?

[wary flume]

bruhhh i didnt get any rank after i win ;——;

it just shows the rank i got before this game

[cyan citrus]

Can you please share a screenshot of your career results and details of your last match, @wary flume?

[fathom mauve]

Can any mod please tell unlink feature is working or not

[night cloak]

I got a question. is it ok to own PUBG account without ownership prove?

[fathom mauve]

I did my email unlinked it said 7 days now it's showing 1 day means after 1 day my email will be unlinked na

[night cloak]

Yea it will be unlinked after the countdown

[fathom mauve]

Can any mod please tell it will be unlinked na because it's very urgent for me to unlink that

[night cloak]

It gonna be unlinked bro

[fathom mauve]

Ok thanks bro

[night cloak]

YESSIR

[fathom mauve]

Thank you

[abstract ingot]

Hello bro my gameloop emulater keys like jump crouch and prone button is not working please help me