questions

[remote niche]

It’s not easy i have spend 70000 uc for sending it to my friends 😭

[steady smelt]

help please, i want to understand this error

[storm flume]

Please refer to subpoint 4.9 in #faq for further information, @steady smelt.

[night cloak]

I need help I want to play pmco I am 13 years old 76 level id with season 7 and 10 conqular can I play pmco plzzzzzzz

[steady smelt]

What timezone is used in the message by pubg?

[cyan citrus]

Hi , please move to #pmco so PMCO related queries .

[remote niche]

Please tell pubg to fix the Mclaren problem 😭🙏

[cyan citrus]

The time used is UTC .

[cyan citrus]

You are already answered . Please avoid repeating the same question .

[remote niche]

There 3 days back there no time

[ripe elm]

In next season will RP Activity pack available ?

[remote niche]

Im very sad it’s not easy to spend 70000 uc for nothing

[cyan citrus]

Please be patient . Developers must come with a solution to compensate your collectibles . In the meantime , your patience is highly appreciated .

[ripe elm]

In next season RP activity pack will available ?

[cyan citrus]

The time may vary according to your region . It may take up to 24 hours before the suspension is lifted .

[cyan citrus]

No information regarding that . Please keep an eye on #news for the upcoming patch notes of next version of the game .

[ripe elm]

@cyan citrus

[valid vortex]

Hello

I have a question

[cyan citrus]

Hi , please state your issue .

[valid vortex]

I had this issue aver many years

I had this account linked with Twitter and when I try to loging into the account it never works the game just closes

[timid stump]

Hello yes I texted here about my account getting hacked...I contacted support I provided all the information but they don't assist they keep telling me I'm on the wrong version even tho I'm on the correct one

[valid vortex]

Im not talking hack

[cyan citrus]

That is very unfortunate to hear that you are not able access your account. Can you please include more details whether it is a crash or if it gives any error ?

[valid vortex]

Can I send a video ?

[cyan citrus]

Hi , can you tell me about the issue that you are having with your account or any possible error ?

[cyan citrus]

Yes , indeed . That would be very helpful .

[valid vortex]

I had long time ago

[feral forge]

Could you please provide a screenshot of the last response you received from the in-game customer service?

[valid vortex]

I can have my friends prove that it’s mine also I have pictures of it from a long time ago

It’s linked with Twitter

That account had m4 glacier and m4 clown both level one

Idk what happened to it

I have a new account now

But it would grate to get that one back

[cyan citrus]

@valid vortexIs the problem happening only when you are trying to open a specific account or is it same if you login with another account ?

[timid stump]

I logged in it gives me account version migrated to a different version

I'm on the latest version checked 10 times

[cyan citrus]

@timid stump Please respond to Nadia's message above .

[timid stump]

One sec

[remote niche]

the problem is that there are only 3 days left that is what I am scary

[cyan citrus]

Unfortunately , there is nothing else we can do here about your issue . You are free to add your concerns in #old and mention community team if you want .

[valid vortex]

Specific account

I still have pictures from season 8

Same account

[cyan citrus]

Can you please tell me if multiple social media accounts are linked to your game ? If so , do you have the same problem when you are trying to enter the game from the different social media account ?

[timid stump]

I'm not in pubg India

[valid vortex]

If do remember correctly I think I did

[timid stump]

In in global !

[feral forge]

If your account has been compromised, please contact the customer service in-game for further assistance. Since your account has been migrated to another version, you will have to download the relevant version and contact the in-game customer service of that version in order to retrieve your account.

[cyan citrus]

By that , do you mean you have multiple social media accounts linked to your game or you have the same error on all accounts ?

[valid vortex]

Yeah no matter witch way I try it don’t work

[timid stump]

I tried 😪 I don't remember the exact date of when I made the I account

[valid vortex]

You know what happens tho when It’s loading on my friends account it shows the is online

He texted me yesterday

[feral forge]

If you want to obtain the registration date for your PUBG MOBILE account, there are a few ways you can obtain this:

1. Check the application link date on your social media account. This may vary depending on which social media you used to link on PUBG MOBILE. Let us know if you do not know how to obtain this on your social media platform.

2. Check the date you first downloaded PUBG MOBILE on your app market, whether that be Google Play Store or AppStore.

[timid stump]

I did both they still give me wrong date

[cyan citrus]

@valid vortexCan you please just tell me from which social media account you are trying to login the game ? And also , how many social media accounts are linked to your game ?

[timid stump]

I need actual contact online support not 24hr reply support

[valid vortex]

Im trying with Twitter

[feral forge]

If you are unable to provide all of the information accurately that they requested you, or that it does not match with what they have, they will not be able to assist you further, you will need to keep trying.
Please note that only the customer service in-game can assist you with account related issues.

[cyan citrus]

And is there any other social media account linked to your game except twitter ?

[valid vortex]

No only Twitter

[valid vortex]

Wait also Facebook

[half jackal]

I am getting this reply after submitting all info for hacked account recovery what to do now

[valid vortex]

But it does the same thing

[cyan citrus]

Can you please try to remove the account from your phone completely , and also the game and then add again and try to login . If that doesn't work , let me know .

@valid vortexAlso , please mention your device along with it's specifications .

[half jackal]

Please also help me

[cyan citrus]

@half jackal Regarding stolen accounts, you are advised to reach out to customer support in-game .

[half jackal]

I have done that but I as I from India I got this message

[storm flume]

Please refer to subpoint 4.10 in #faq for further information, @half jackal.

[half jackal]

I need to recover it to transfer it to bgmi

[cyan citrus]

Answered here and that is your only option .

[half jackal]

Ok

[cyan citrus]

Thank you for your understanding .

[valid vortex]

Thats the problem i don’t remember if I had 2 links with the account

[half jackal]

But sir the in game is not working and they don't have any support email either it's sending me that India policy I know it's banned here but I have to recover to merge in india

[cyan citrus]

@valid vortexPlease refer to my message .

[half jackal]

Atleast their should me a support email where we can send all our proofs the in game chat bot is not working

[cyan citrus]

[e-mail] . Please keep in mind that email is only for general queries . You will need to contact in-game customer service for technical support .

[half jackal]

Ok but as u can see in screenshot that I am unable to get help let me try with email also thanks for help

[cyan citrus]

@half jackalThanks for your understanding . 🙂

[valid vortex]

Hello

Im trying now

[cyan citrus]

@valid vortexTake your time and let me know if that doesn't help .

[stuck harbor]

good afternoon, I had a failure and the layout in classic matches was lost, but remained at the arena. can I somehow move the layout from the arena to the classic match?i went into the game yesterday evening and found a this glitch

[valid vortex]

I tried

Still same problem

[stuck harbor]

😢👈 my condolences

[valid vortex]

Lml thank you

[cyan citrus]

That is very unfortunate . Can you please mention your device ?

[valid vortex]

iPhone XR

I used to have it on a iPhone 6 Plus

[stuck harbor]

Xiaomi Redmi Note 8 Pro

[high mauve]

can you guys ban the guy in #media

[cyan citrus]

Please move to #discord for discord related queries .

[stuck harbor]

administrators can I use some method to transfer the keyboard layout from the classic mode to the arena?

[cyan citrus]

@valid vortexUnfortuanetly , I can't think of any other possible solution for your issue . As you have mentioned , the problem is only happening on a specific account , please make a report in #old along with your device information , in-game UID , Country and network . Also , you are advised to reach out to customer support in-game for further assistance .

[valid vortex]

What do I say to customers service

The fact is the account is not banned that what bothers me the most

[cyan citrus]

Please report online cheating content of PUBG MOBILE through here : https://bit.ly/3soBavK .

[stuck harbor]

administrators can I use some method to transfer the keyboard layout from the classic mode to the arena? pls help

[cyan citrus]

Hi , you can go to Settings > Controls > Customize > Click on Arena > Select Customize > Click on the option Classic Tpp . The screenshot below may help you through the process .

Please refer to #faq Subpoint 4.4 .

[stuck harbor]

you misunderstood me, I need from the arena to the classic

transfer the keyboard layout from the arena to the classic, because of some glitch in my arena all the settings were preserved, but in the classic mode everything was reset

[cyan citrus]

Before you said from classic to arena . Anyways , there is no way to copy the controls from Arena to Classic at the moment . Feel free to add your suggestions in #old , @stuck harbor.

[stuck harbor]

well thank you

[cyan citrus]

Thank you for your understanding .

[meager ocean]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 5416385885
The name of the account user ēĪūĒĒ

[polar marsh]

Please refer to the private message from @polar marsh for further information, @meager ocean.

[thorny cave]

Hello, I understand the politics of a new buggy and I did not violate the rules. Farago accepts the request to reduce the penalty for me being a player in the game. I hope to frighten the penalty. This is an ID and email
ID: 5176092273
Email : [e-mail]

[polar marsh]

Please refer to the private message from @polar marsh for further information, @thorny cave.

[quick hazel]

My account was hacked by twitter and email can you help My account was hacked by twitter and email can you help me

fast please

[cyan citrus]

@quick hazelPlease reach out to customer support in-game related to stolen accounts .

[quick hazel]

They have been contacted and the problem has not been resolved

[feral forge]

Do you still have access to your PUBG MOBILE account, @quick hazel?

[quick hazel]

Yeah

Can we speak Arabic?

[feral forge]

You may join the MENA regional community server via subpoint 3.1 in #735483472432594994 to get assisted with your language.

[quick hazel]

okay it doesn't matter

The important thing is that I want to cancel the link to Twitter and the email of the thief

[feral forge]

Have you provided all the information requested by the customer service in-game?

[quick hazel]

Yes, and nothing happened

[feral forge]

if you have already contacted the customer service in-game, please wait patiently for their respond, as the customer service receives an enormous number of requests daily and it takes time to review all of them, we kindly ask for your patience, a support agent will respond to you as soon as possible, @quick hazel.

[quick hazel]

Can you unlink my twitter and email account?

[sharp jungle]

؟؟ 🥲

[feral forge]

Only the customer service in-game can assist you with account related issues, we are unable to help you here on Discord in this regard.

[quick hazel]

What is the thief who opens my account and takes away what is inside, and I can't do anything, please save me

[feral forge]

Please provide a screenshot in English so that we can understand your issue better.

[atomic magnet]

Where can I file a claim for false ban? I tried e-mailing [e-mail] and tried customer support ingame. Nothing but automated replies.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @atomic magnet.

[quick hazel]

I reply and solve my problem with the shortest speed

[feral forge]

It is players own responsibility to secure their account and login methods after all. Your only option is to wait for the response from the customer service in-game.

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[quick hazel]

Because the thief has many steps and I did not log into the account again

[sharp jungle]

Download failed due to network error Please check your network settings

Why is this happening

[quick hazel]

How do I talk to customer service from Ali Discord?

help me 😭😭

[feral forge]

Please try using a different network connection, or you may try to set up a DNS, refer to subpoint 4.3 in #faq for further information.

[feral forge]

Only the customer service in-game can help you with account related issues.

[primal mauve]

Any news about windows 11 i heard that it will support android apps is this means no more emulators ?

[sharp jungle]

thx so much 🌹

[quick hazel]

How can I apply?

[feral forge]

No information in this regard, @primal mauve.

[feral forge]

What do you mean by that?

[quick hazel]

I don't know how to complain to customers in the game ببجي

[storm flume]

Please do not use languages other than English, @quick hazel. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[feral forge]

You may refer to subpoint 5.4 in #faq.

[quick hazel]

Okay

I don't know how to complain to customers in the game pubg

[feral forge]

You mention that you have already contacted them, so you should wait patiently for their response instead. Here is an attachment that you may take the steps as reference in case you need it, @quick hazel:

[quick hazel]

This is not me

There is no one from the PUBG Mobile team to talk to on Discord

[feral forge]

You may refer to the steps in this screenshot as reference to contact the customer service in-game, @quick hazel.

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[quick hazel]

Thank you my heart for your answers ♥️

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @light agate.

[light agate]

I just want Mod Nadia Pubg mobile ID so that I can send FRND req to her in game
I want Nadia to reply not u Dyno bot

Hi Nadia be my friend in game I help u always

[celest shadow]

Feel free to ask her in #chat instead, @light agate. This channel is reserved for PUBG MOBILE-related inquiries.

[storm flume]

Please avoid going off-topic, @light agate. You may have unrelated conversations in #chat.

[valid jewel]

I’m trying to download the beta app on iOS but the “device management option isn’t appearing to me in settings area? iOS : 14.6

<@&481161015728406538> help?

[cyan citrus]

It is more of device issue than PUBG MOBILE . The support here is only provided for PUBG MOBILE related queries .

[fleet stirrup]

I have a really problem you need to help me ?!

[night cloak]

@valid jewel Please only mention the moderator role when you need help related to Discord. Not the game. Moderators are not game moderators.

[cyan citrus]

@valid jewelYou can google your issue as why you can't find Device and management option in your phone .

[valid jewel]

Alright sorry, and thank you.

[safe nebula]

@feral forge are u available now ?

[feral forge]

How can we help you?

[lucid ember]

Hey! My account was hacked and my Facebook account was disconnected from my pubg mobile account, how can I recover my account?

[feral forge]

Do you still have access to your PUBG MOBILE account?

[lucid ember]

No, I have receipts for donations to my account

[devout wind]

Hello so i purchased uc at date: 17 May 2021 14:28:25 EET and still didn't receive my uc i think it is still loading

[lucid ember]

I have access to the facebook account that was linked to my account

[feral forge]

Is your Facebook account still linked to your game account?

[feral forge]

You should contact the customer service in-game regarding purchase related issues.

[lucid ember]

No

[devout wind]

They told me to contact the pubg mobile email

[lucid ember]

Only the bot responds there

[devout wind]

Yep same with the. Email

[feral forge]

Unfortunately, if you do not have access to your PUBG MOBILE account with your linked social media, then the customer service in-game will not be able to assist you.

[unique lion]

hello facebook account has been hacked and attackers are constantly logging into my account, but 2 more bindings are mine, how can you untie facebook?

[lucid ember]

I have access to the Facebook account I used to log into my pubg mobile account, but the cybercriminals deleted it

[feral forge]

We cannot assist you in this regard here on Discord, your only option is to seek further assistance from the customer service in-game, @devout wind.

[safe nebula]

I was texting you a lot

I’m so disappointed and sad

[feral forge]

Please contact the in-game customer service for further assistance, you may refer to the steps in this screenshot as reference, @unique lion:

[devout wind]

Yeah they don't reply, 😕

So you mean i have lost my money?

[night cloak]

Hi
My account has been banned without any reason
knowing I did not violate the company's rules and
did not use any hack or other things. Please take the
problem as soon as possible.
ID 5136250266
Account name is : SURPRISE『IT』

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[fringe hound]

when the next update

[feral forge]

We also recommend you to recover your hacked social media, if you still have access to your Facebook account, please try to change your password and enable 2FA, otherwise you may contact Facebook's support for further assistance in this regard to recover your account, @unique lion.

[safe nebula]

Nadia

We have spend a lot of money on the game

But no one helped us

[devout wind]

@feral forge so you mean i just spent 100 us dollars on air?!??

[safe nebula]

I’ve spent more than 2000$ on the game

[feral forge]

The version 1.5 update should be around July 5 or July 6 (UTC +0). Please keep an eye on #news.

[fringe hound]

ok thanks

[feral forge]

We are unable to assist you and answer you in this regard.

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[devout wind]

Ok then i will go buy another 8100 uc i am very big rich i have big money my dad bill gates💸💵🤑💰

[feral forge]

In this case, you should contact the Facebook support for further assistance, as only they can help you to regain and recover your access to your account, you may refer to subpoint 2.8 in #faq, @lucid ember.

[devout wind]

😹

[devout wind]

Ok then

[storm flume]

Please refer to subpoint 2.12 in #faq for further information, @safe nebula.

[unique lion]

facebook account controlled by hackers. I have already tried everything

[safe nebula]

Nadia

[feral forge]

You should contact the in-game customer service for further assistance instead, you may refer to my above message.

[safe nebula]

@feral forge please reply

You’re only person I can speak with him

[feral forge]

You may refer to subpoint 2.12 in #faq for further information, @safe nebula.

[safe nebula]

I’ve test discord for more than month

[unique lion]

.

[lucid ember]

I have access to a Facebook account, it has two-factor authorization, but it was taken away from the mobile pubg

[feral forge]

If your account is currently banned, or if it ends up being permanently suspended, please know that there is absolutely nothing we can do to help. PUBG MOBILE's policy is very clear that it does not matter who made the account get suspended, whether it was the owner or someone else using the account; because, as per the terms of service that every player acknowledged and accepted upon their account creation, the owner is solely responsible for securing their account. If the system detects that unauthorized activities have been performed on your account, there is no way the customer service can restore the account after a suspension.

[feral forge]

What happen when you login your PUBG MOBILE account with your Facebook?

[unique lion]

thank you so much

[lucid ember]

I was offered to create a new account

[feral forge]

If your PUBG MOBILE account is only linked to a Facebook account, this can only mean that the unauthorized person had accessed your account from Facebook, linked his own social media, then unlinked your Facebook account from your game account. That explains why it created a new account when you log in using your Facebook account. Unfortunately, if you do not have access to your game account, then the customer service in game will not be able to assist you.

[lucid ember]

Even if I have receipts for the purchase of in-game currency in my bucking?

[feral forge]

This is my second account that has been hacked. My last account wasn’t
recovered by you people. I am very disappointed but this time please help.
This account is very important to me. I tried doing it in the game but
there was no option to attach any screenshots.
You can upload screenshots to an image hosting website such as Imgur, where it convert images into links and you can send it to the customer service in-game, @crimson talon. Also please do not share your personal information here.

[crimson talon]

Is there any other way to contact them other than in game costumer service?

[night cloak]

Hello Pubg i will send mclaren car gift to my boyfriend but i cant why???

[feral forge]

Unfortunately, no. You must have access to at least one social media that is linked to the game, as the customer service in-game can only provide assistance to unlink unwanted social media from your game account. And if you do not have any access to any social media that is linked to your game account, the customer service in-game will not be able to help you in any way.

[feral forge]

Please refer to this message for further information:

#old message

[feral forge]

Only the customer service in-game can assist you with account related issues.

[night cloak]

@feral forge so the problem will be fixed before the car ends?

[feral forge]

No information in this regard. Feel free to keep an eye out for #news.

[night cloak]

Oh this is a spam i have used 84000 Uc for the 3 cards to send it gift i hope pubg will fix the problem before 30/6

[past ice]

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @past ice. Remember to read through #faq before asking questions in the support channels.

[past ice]

Some people take advantage of game errors and kill us, what do we do with them!!

<@&481161015728406538>

[feral forge]

You may report the players with the report feature in-game, select the option Exploiting bugs, using bugs to cheat.
And please do not mention the role unless there is an emergency related to this server.

[past ice]

@feral forgeI did this before with some people and nothing happened, but I shot a video on this person.. Is it useful?

[feral forge]

If a player repeatedly exploits the bug/glitch to create an unfair gaming environment for other players, you can report them in-game. The appropriate punishment will be applied.

[mint dew]

I have a problem with my gyroscoop

[reef oyster]

Where can I find google document to report players that are using miniature bug to win matches?

[mint dew]

I have been playing from season 2 and using gyro for iPhone now it’s not working anymore on iPhone XS

[feral forge]

Behavior like teaming and malicious exploiting of bugs can only be reported in-game.

[past ice]

@feral forgeThe video I shot while the player exploits the game's bugs and kills me, is it useless?

[mortal apex]

Could you please try to reinstall the app?

[mint dew]

I did twice 🥺

[mortal apex]

A routine repair?

[mint dew]

Done as well

[feral forge]

However, you are free submit a report regarding your concern in #old, @past ice.

[mortal apex]

Does your phone have some internal issues?

[mint dew]

No ..

@mortal apex I’ll try one more time to reinstall then be back again 🥺

[mint dew]

Still the same can’t use it 😔

[fervent kiln]

I cant install pubg beta any help

[reef oyster]

Is the new miniature bug which few players are using can be reported or not ?

[pallid briar]

Yes, you can report them in-game for using exploits/bugs.

[fervent kiln]

Any help guys

[cyan citrus]

@mint dewYou may want to calibrate gyroscope through your phone settings .

[reef oyster]

Thanks

[mint dew]

Yup now it’s working thanks mate 😍😍

[cyan citrus]

I'm glad to hear that. Should you have any other questions, please do not hesitate to reach out to us again .

[vital violet]

I made a report here on discord and in game about the bug going on with the event where players can stay the insectoid size throughout the match and nothing has been done to patch this. From the bugs I’ve seen with events pubg never really does anything to solve the problem. This hack/bug has cost me my rank and as I’d assume for others as well. It’s really annoying

[cyan citrus]

Please report bugs through #old and report players in-game . Also , you can avoid the exploiters by playing the normal Erangle .

[fleet stirrup]

I can’t add another social media account any help ?!!!

[vestal nest]

because you have link google play in your account

[lunar forge]

Will new graphic option(Super smooth) coming on 1.5 version?

[fleet stirrup]

Is that mean i cant link any other social media ?!!!

[vestal nest]

yes

[pallid briar]

No information as of now. Keep an eye out on #news!

[fleet stirrup]

It must be there is a solution

[lunar forge]

ok bro,thanks

[mortal apex]

Glad that your gyroscope works again. Please do not hesitate to ask assistance here.

[lunar forge]

My device is Poco X3
and i hope that i could play on 90FPS

[fleet stirrup]

Help me with my problem tina ?!

[mortal apex]

Can you please try to log out and see if there are more options in the screen game?

[fleet stirrup]

I repaired the game and i deleted and downloaded again and i still can’t add other social media account and i log out and when i log in with facebook it creat a new account

[white spire]

Some one hakes my account,and now it is not available,what i should do.pl help

[velvet widget]

Will i be able to catch up with the time and get outfit by this progress so far?

[white spire]

Some one hakes my account,and now it is not available,what i should do.pl help

[pallid briar]

You should be able to if you do all the missions by the time the event ends. You can count yourself and see.

[mortal apex]

Did this happen a long time ago?

[autumn sparrow]

Hello i got a 10 year ban on my stream today. I was not using any type of cheat. I would like to know the reason behind the Ban.

[velvet widget]

It ends for 11 days?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @autumn sparrow.

[fleet stirrup]

Yeah my account was linked with my facebook and my i cloud and by accident i unlinked my facebook and i cant linked again i have like 20 day when my facebook unlinked?!

[mortal apex]

Please contact the customer service in-game for further assistance. You may refer to subpoint 5.4 in #faq.

[mortal apex]

Have you unliked your social media 20 days ago?

[white spire]

How can i contact customer service need email adress

[pallid briar]

It ends on 8th of July.

[fleet stirrup]

Yeah i was just log in with my i cloud so my facebook unlinked

[mortal apex]

You can contact the customer service from LOGIN Menu or Settings in-game. You may refer to subpoint 5.4 in #faq.

[mortal apex]

Please contact the customer service in game for further assistance.

[fleet stirrup]

Okay i contacted before but it wasn’t helpful but i will try again if the problem still happens i will contact you here

[white spire]

But i will deal only with rebot,not with realy customer service

[mortal apex]

Please provide them all the information required so they will assist you further.

[mortal apex]

You may follow this conversation as reference in order to get assistance from one of the agents in game.

[fleet stirrup]

Can you take my ID and help me because i cant find any thing in customer service about my problems and my account is to old i play from season 3

[tidal cairn]

A question if you buy in midasbuy today it takes time to recharge?

[somber vigil]

DEXTRA々BOT

Please shift my account somewhere out from europe as i am unable to transfer my account

I didnt made any change in my country so why my account went in europian region?

I dont want to move to europe region i want to move in asia region or somewhere else out from europe so that i can transfer my accpunt in BGMI

[cyan citrus]

If your account is currently in Europe either because your account was created or you had changed your country/region, you will not be able to transfer it out of this region or otherwise known as the European Economic Area (EEA) due to the General Data Protection Regulation (GDPR).

[somber vigil]

As i have said i didnt change my country/region

Anyways is there any option?

[mortal apex]

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team. They are not part of Tencent Games and they are not in the same building as the in-game customer support team. The customer service receives an enormous number of requests every day. It takes time to review all of them. Yes, it is asking a lot, but please remember that the customer support team are people too, and there are only so many of them. We kindly ask for your patience and understanding while they get to your request.

[night cloak]

how do 1 week bans work and what are the common reasons for them, and could they be over turned?

[cyan citrus]

Weekly suspension is mostly given to teamers who intentionally team up with cheating players to gain their rank .If one continue the behavior , the suspension may be prolonged .

[tulip epoch]

I wanted to know about the situation of the mclaren gift system, the event will continue until July 9, the event will end or will no longer be on that date, I need a quick response, why if it is wrong information, you will be asked for clarification

[frank quiver]

My acc has been hacked

And the hack link his account on Twitter in my account

And I want to unlinke his account

[tulip epoch]

the event will end in 2 days June 30 or will continue until July 9

[frank quiver]

Somebody help

[pallid briar]

Please contact the in-game customer support to unlink any unauthorized social media account.

You may use this as an example:

[static kayak]

It's not for links

?

[cyan citrus]

@static kayakPlease do not mention the moderator role unless it's a server emergency .

[static kayak]

@cyan citrus Sorry

[pallid briar]

The McLaren will be available until 06/30 0:00 UTC. I can't tell exactly why the picture you sent of the Version 1.4 says 07/09.

[bleak condor]

My Bullets Shattering in M1 iPad Pro 2021 ( without bag is 2018 iPad Pro, with Bag is 2021 iPad Pro )

[rigid light]

Screen flickering
566869150
iPhone 11
England
EE OR Three
The reason I made it very short is because I thought I may not be able to post more then 8mb but the flickering happens sooo much it’s annoying any solution for this
Thanks

[upbeat tangle]

My account has be migrate to other versions

How can I get back my account

Coz my Twitter hacked by someone N now I already recover from Twitter and I login showing like this

[night cloak]

hey hey.my account has been hacked what i should do?

[pallid briar]

If your account has been migrated to another version, you can no longer transfer it back to the global English version of PUBG MOBILE. You can continue to use your account in the version you had migrated to.

[pallid briar]

Please contact the customer service.

[night cloak]

I have already done it I have not had an answer

[upbeat tangle]

@pallid briar I from Asia not Indian

[stoic palm]

Hello my friend lives in Turkey and he opens my account and my country in the game had been charged
I hope you can help me to change it again immediately

[upbeat tangle]

@pallid briar that is my mythic fission Account.u guys just simply just can’t do anything

[night cloak]

nobody can help me😫

[runic herald]

can someone explain the mclaren gift situation and when it will be fixed?

[remote niche]

I have same problem

[fleet stirrup]

Its okay for me to wait but i just want from you to escalate my problem to them because i can’t or i don’t know how to send my problem to them to help me at the time they need to help so I’m just asking from you to send my problem to them and i will be really grateful if you do that or assist me the way to send it

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @rigid light @bleak condor. You can also submit a report in #old in compliance with the channel's pinned instructions.

Please contact the customer service for further assistance, @stoic palm.

[thin halo]

We are unable to assist you regarding account related issues. The only way is to contact customer service in-game.

[thin halo]

Try using a different method to login or you can try to link to your email again after a while.

[solid gust]

Hello, a hacker stole my facebook account and he linked the game with twitter but i still have the account linked with Gmail,i need help

[runic zinc]

My account got banned for no reason can you help?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @runic zinc.

[thin halo]

1 week ban means that you are playing with cheater. There’s no way to overturn them except for waiting 1 week to end.

[toxic vector]

If I leave the match while the cheater is on my team will I get banned still?

[thin halo]

Most likely not. If you met anyone suspicious that comes from random matchmaking, please report them and avoid playing with them. Usually you might get banned if you play with them multiple times.

[thin halo]

Please try unlinking those accounts using unlinking method or contact customer service in-game for further assistance.

[night cloak]

ah okay weird but thank you for the help keep up the good work

[tame creek]

is DNS allowed for PUBG? (the thing that quite fixes the ping issues)

[thin halo]

Yes.

[tame creek]

great. thanks for the help ❤️

[night cloak]

for some reason my old account that i haven't used in several months got banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[fleet stirrup]

Okay thank you for your time

[dull nacelle]

When I try to link my account via e-mail it shows me.. the link failed please try again

[thin halo]

Try using a different method to login or you can try to link to your email again after a while.

[dull nacelle]

The account is already linked and I've been trying to contact the in-game customer service for more than 24 hours and still no response

[placid sorrel]

I need tournament room card redeem code

[unborn mountain]

tournament room reedem code?

[unborn mountain]

Refer to subpoint 5.5 on #faq.

[placid sorrel]

Yes

[feral forge]

You may refer to this message, @placid sorrel:

#questions message

[placid sorrel]

I won't receive a letter for a month

@feral forge

[wanton fiber]

Please change my region to Asia
5562237939
Redmi y3
India

[unborn mountain]

You'll need to wait for the cooldown to end.

[unborn mountain]

Meaning your request was rejected, you may try again.

[feral forge]

Begging is not allowed, please refer to our #735483472432594994 before you post anything, @willow dew.

[night cloak]

How long will you people keep shut up? How long will the others keep posting on feedbacks with no response?

Why don't we have an answer?

I thought it's only me, and now just when joined, I see people asking for help for 2 days no one even saying anything! I not mean to be rude but don't you think people have right to be rude at this moment?

[feral forge]

We do not have any information in this regard, you will have to wait patiently for a response, You may refer to this message for further information, @night cloak:

#old message

[sweet cedar]

So guys did Tencent changed his name?

I see that PUBGM now seems to be published by Proxima Beta

[feral forge]

Proxima Beta is a subsidiary of Tencent.

[sweet cedar]

Oh ok so it's all regular the app is the official one?

[night cloak]

Where else can we complain? Where can we expect an answer? We have the right to know before it's too late

[feral forge]

Yes.

[sweet cedar]

Thank you

[night cloak]

@feral forge

[feral forge]

Since you have already submitted a feedback in #old, please wait patiently for an update in this regard soon, @night cloak.

[placid sorrel]

Give me redeem code you @feral forge

[feral forge]

You may keep an eye out for PUBG MOBILE's official social media accounts, #news or through the PUBG MOBILE esports livestreams.

[humble vine]

Why i cant gift mclaren to my girlfriend, i spent 45.000 UC For this and this error

[feral forge]

You may refer to this message for further information, @humble vine:

#old message

[placid sorrel]

You give me tournament room card redeem code?

[humble vine]

Pleasee its a big money for me, for my girfriend who want this mclaren 😭😭

[feral forge]

You will need to request for an official license if you want to apply for a Tournament Room Card, there is no redeem code for such.

[placid sorrel]

You dont have redeem code?

[feral forge]

Please refer to my responses above.

[whole chasm]

In a time period of one month, I got banned on two accounts, both on 10 years. In a time when I was banned, I wasn't even playing, I wasn't even in game...
And I wasn't doing anything illegal. I didn't play with cheaters, I didn't use any cheats, any third party apps, I used right version of the game, downloaded from app store, my accounts were not haceked or something, and also all uc that I bought was in-game purchased.

I'm playing game since the beginning, and on my first account I was level 86, I spend a lot of time, a lot of money, and I think it's really not fair from PUBGM to ban me unjustly like that.

I would be thankful if someone could help me with my problem.@.Ṇadïa.🌴#1234

[polar marsh]

Please refer to the private message from @polar marsh for further information, @whole chasm.

[abstract yoke]

Hi
My account has been banned without any reason
knowing I did not violate the company's rules and
did not use any hack or other things. Please take the
problem as soon as possible(51482623145)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @abstract yoke.

[grim eagle]

When is pubg gonaa get updated on the 2021 IPAD its the worse experience so far 20 fps

[humble vine]

I need the answer of how long, now event closed 2 days left. I save my money to gift my girlfriend and pub did it 😭😭

[feral forge]

We do not have any information in this regard, you will have to wait patiently for an update in this regard soon.

[night cloak]

So, can you assure us an update on this is coming? Before the event ends?

@feral forge

[humble vine]

Yes we need the aswer are the updates mclaren fift will fixed. If pubgm say 30 june fixed l. I happy n will wait, but now look like nobody answer

[night cloak]

As like we are asking you, can't you ask or communicate to dev team? Or whoever is in change?

[mental breach]

Where can I report a hacker and I have video proof

[unborn mountain]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @mental breach. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[feral forge]

We currently do not have any other information in this regard, as you have already submitted your feedbacks in #old, the developers will go through every messages in that channel, @night cloak and @humble vine. We are unable to provide much assistance to you, please be advised that we are only volunteers here provide community support. Your only option is to wait.

[sacred kelp]

My account is unjust, why did I not violate your terms?

Please be aware that before you put out accounts, you have a million accounts, that the account did not violate the terms and conditions, and I did not violate your conditions, and they returned my account to me, but a hundred before I was split, and you will see no good. Oh, the unjust company, I want compensation from you. From once, thank you to the unjust company, Buggy
ID 5755422500

My account is unjust, why did I not violate your terms?

Please be aware that before you put out accounts, you have a million accounts, that the account did not violate the terms and conditions, and I did not violate your conditions, and they returned my account to me, but a hundred before I was split, and you will see no good. Oh, the unjust company, I want compensation from you. From once, thank you to the unjust company, Buggy
ID 5755422500

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sacred kelp.

[night cloak]

I have changed my server by mistake.. please can anyone help me

[feral forge]

You must wait for the cooldown before you can change your server again.

[placid sorrel]

You give me redeemcode

[night cloak]

So you mean I will wait 60 day😩

[placid sorrel]

@feral forge

[feral forge]

Yes. There is no other way, please be careful next time.

You have already been answered, please refrain from repeating the same question, @placid sorrel.

[glacial vault]

Is is possible for me to report battlegrounds Mobile India player with video proof through this discord

[feral forge]

No, as we only provide support for the global English version of PUBG MOBILE, you should report other versions player in the relevant Discord server instead, @glacial vault.

[glacial vault]

Ok

[shadow venture]

How to report channel

[versed helm]

@feral forge who is higher authority than Error 403 ?

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @shadow venture.

[celest shadow]

Within this community, nobody else.

[versed helm]

Direct contact to developer team or pubgm team @celest shadow is there any?

[celest shadow]

No. There isn't.

[versed helm]

ok fine thanks

[quiet wing]

My account is banned for 3 days

[polar marsh]

Please refer to the private message from @polar marsh for further information, @quiet wing.

[magic tinsel]

@feral forge
Hello sir,
My pubg global account has been banned due some glitches which I have not used and that glitch occur itself in school apartment

[polar marsh]

Please refer to the private message from @polar marsh for further information, @magic tinsel.

[scarlet spoke]

Can i report someone for bug abuse?

And where

[celest shadow]

Please report the players in the game, @scarlet spoke.

[grizzled zephyr]

Is the conqueror frame in beta version final or are they subjected to change too?

[celest shadow]

No information in this regard. You may wait until version 1.5 is released or when further information is announced in #news.

[unique vessel]

What is the Indian region code number for mobile number login

What is the Indian region code number for mobile number login

[wild cairn]

Hey can I report a yt video?

@hallow gulch ^

Well I asked in BGMI server, they told me to report to the support site. I've seen people report here so I posted the video link here

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @wild cairn.

[wild cairn]

RIP okay

[vocal sparrow]

5213076003

5150865121
this two players do grenades on teammates

[sharp jungle]

??

[vocal sparrow]

Use wifi connection

Obb file download started

[sharp jungle]

im already used

[celest shadow]

Please report the players in the game for griefing.

[celest shadow]

Please reinstall the application from the Google Play Store or AppStore.

[sharp jungle]

I can't because it Korean version

[celest shadow]

You should download the global version instead.

[misty wagon]

hmm its simple downloading global

[sharp jungle]

ok thx 🥲

[west turtle]

Piston,answer me in a private message, please

[pallid briar]

if you have already contacted the customer service in-game, please wait patiently for their respond, as the customer service receives an enormous number of requests daily and it takes time to review all of them, we kindly ask for your patience, a support agent will respond to you as soon as possible.

[stuck mango]

i have a question about 90fps in beta version. Is this aprove 90fps in 6th July update?

[river fox]

Hi any ways to avoid getting 280ms in Scrims/tournaments when the owner is from India

[mental breach]

can we ban bgmi hackers from the link?

[stuck mango]

The smooth 90fps was released in PUBG 1.5 Beta. Put it in a real update?

[river fox]

It's way more lag than europe btw we are located in SEA region

[celest shadow]

The smooth and 90 FPS option has been available for certain devices. The game may be optimized for other devices that support it in the near future.

[celest shadow]

You may need to change the room host who is from another country instead.

[celest shadow]

Please report the cheaters in the respective game and/or platform.

[river fox]

That's the problem they're using kr and global version to avoid lag kuno but still nothing

[stuck mango]

Can you tell me which device can run at 90 fps from June 6th?

[celest shadow]

It depends on the room host. There are different servers for Asia, and it will connect to the server closest to where the room host is currently residing. If they live in Malaysia for example, they will be connected to a server in Singapore.

[river fox]

Yes that's what they're doing. They're using vpn and will connect in Singapore

[brave linden]

When I use layout 1 in Pubgm the half screen of left side should be movement and right side should be fire but I get glitched and the left side becomes similar to the right side

[celest shadow]

Unfortunately, I do not think that works.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @brave linden. You can also submit a report in #old in compliance with the channel's pinned instructions.

[river fox]

Yep. It's not working, useless. But some of indian owner's room were pretty fine

[brave linden]

The last seconds of video shows my problem even tho I’m not touching my screen from right side my aim is moving because my joystick stopped and it turned my touch on left side into aim (sorry for bad English)

[quasi dome]

is there a discord server for bgmi?

[brave linden]

Yes

[silk comet]

guys can someone say that how can i report player who sell account and do carding in pubg mobile

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @brave linden. You can also submit a report in #old in compliance with the channel's pinned instructions.

[pastel shale]

Hi guys, I ran into a problem related to email, I need to unlink it from my personal account as soon as possible! When I write to support, the bot answers me and advises not what I need. Do you help with such problems?

[feral forge]

You will need to answer the FAQ bot's question correctly in order to be connected to the proper customer service.

[copper stag]

When will the next premium crate come

[feral forge]

Please report the player in the game, and you may select the Other option and provide a detailed description of your report.

[hot vine]

My account is hacked can anyone help plz...

[feral forge]

Should be 2 days later, June 30.

Do you still have access to your PUBG MOBILE account, @hot vine?

[copper stag]

A new Premium crate should come right? Not like there will be no premium crate for somedays.

[hot vine]

@storm flume my account get hacked can u help

@feral forge nooo

[feral forge]

Should be, but it depends since the new update of the game is coming soon.

[feral forge]

In this case, you should recover your linked social media accounts first, so that you can gain access to your PUBG MOBILE account again. Please refer to subpoint 2.8 in #faq.

[night cloak]

we have the right to get an answer will mclaren gift be fixed or not? we are worried and stressed i have spent 700 dollar for that!

[feral forge]

Unfortunately, we do not have any information in this regard. Please do not repeat the same question here.

[night cloak]

No, there'll be no premium crate. It's custom crate. You have to open with uc in next 2 days

[night cloak]

I guess it's not coming anymore . All the money's just gone 😂

[open token]

i can not log with my third part link

[coral marsh]

@celest shadow hey man. I have my account linked with email address and everytime I log in it shows I don't have email linked what's the issue?

[open token]

Same

[chilly crystal]

hello. my account has hacked, and hacker banned my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @chilly crystal.

[hollow echo]

I had to link my pubgm account to twitter since with google play we are not able to merge our accounts to Bgmi
After i merge i want to unlink twitter, how long should i wait, it doesn't let me unlink

[celest shadow]

Please make sure that you use the correct e-mail address.

[celest shadow]

You do not have an e-mail address linked.

[open token]

No it is linked

[celest shadow]

The social media account has to be linked for at least 21 days before you can unlink it.

[open token]

I am sure 100% it is linked with my personal email

[formal dune]

how to send a screenshot to support?

[hollow echo]

Oh, alright

[feral forge]

You can upload screenshots to an image hosting website such as Imgur, where it convert images into links and you can send it to the customer service in-game.

[celest shadow]

Your e-mail address is not linked.

[open token]

Bro I logged with my twitter cuz email login not working

This is not only me

[celest shadow]

That is because you do not have an e-mail address linked to your PUBG MOBILE account.

[hot stream]

hello I have a question, can I speak here?

[open token]

I have also my friends same problem

[hot stream]

i had black shark 3 and played it at 90fps, i bought black sahrk 4 and the game only runs at 60fps. Can someone explain to me why?

[coral marsh]

No bro I mean it shows there's no email address linked in settings.s

[pallid briar]

The game may not be well optimised for your new device to support 90fps yet but it is for your old one. You can provide feedback regarding this in #old and maybe It'll be available in the near future.

[tulip zealot]

Please help. I'm sure the band made a mistake. I'm an old player and my account is strong. I don't know what the hack is. Why was my account banned? Please check it out. Thank you 😓
account hands 575508882

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tulip zealot.

[hot stream]

@pallid briar thanks!

[pallid briar]

No worries!

[thin void]

Can you tell how to Get the tournament option and what it is @celest shadow

[night cloak]

My account is exposed to daily band every day for no reason is there a solution

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[clever mauve]

pubg ide unban solution

[polar marsh]

Please refer to the private message from @polar marsh for further information, @clever mauve.

[pearl moth]

Guys i’m facing continuously lag during game since past 24 hrs at all game modes while my internet connection is staple and ping between 60 to 40 ms.
Can you support me please.

[pallid briar]

May I know your region/country?

[pallid briar]

Please refer to subpoint 4.6 and 4.7 in #faq.

[pearl moth]

Not help, in same time my friends facing in game crash and app close

[pallid briar]

@pearl moth You might want to use a DNS and see if that helps.

Please refer to subpoint 4.3 in #faq.

[night cloak]

My Account Has Been Hacked And Hacker linked Email On My Account please Help me
I Still Have control

[feral forge]

Please contact the customer service in-game for further assistance.

[night cloak]

Yes Already But There Say They take 60 Days if Hacker Ban My Account
If
He unlink My Social and Ban My id For 7 days So i lost acsess from my Account 😢

[feral forge]

If your account is currently banned, or if it ends up being permanently suspended, please know that there is absolutely nothing we can do to help. PUBG MOBILE's policy is very clear that it does not matter who made the account get suspended, whether it was the owner or someone else using the account; because, as per the terms of service that every player acknowledged and accepted upon their account creation, the owner is solely responsible for securing their account. If the system detects that unauthorized activities have been performed on your account, there is no way the customer service can restore the account after a suspension.

[night cloak]

Yes I Understand But My Account Still Alive
Not Banned

[feral forge]

Only the in-game customer service can assist you in this regard. The unlinking process may take up to 60 days, but it also means your request can be processed much earlier than that.

[night cloak]

Ok Thank You For Your Answer

[pearl moth]

I’ll not got any banned while activating DNS changer during playing?

[feral forge]

It is perfectly fine to use a DNS, @pearl moth.

[pearl moth]

Thanks

[analog sparrow]

Can I revert my account from BGMI TO PUBG MOBILE

[celest shadow]

Unfortunately, you cannot.

[analog sparrow]

Thank you

[buoyant cloud]

There are small people using glitch plz stop this please

[night cloak]

Hi Pubg Mobile support
I wanted to make a youtube video on when will bonus challenge come? Can you explain this briefly?

[pallid briar]

It is a known bug which some players are using to gain an unfair advantage in the new Insectoid mode. You can report the players who exploit such bugs using the in-game reporting feature. You can also play classic matches with the event mode turned off to avoid going against such players. You can also report the bug in #old.

[mortal apex]

Could you please elaborate?

[night cloak]

I want to make a video on youtube explaining about why bonus challenge isn't available in our region
Country: pakistan

[half saffron]

je suis non classé

[night cloak]

No ones replying dude

[winter ibex]

@hallow gulch I want help please

I am facing data transfer issue

[half saffron]

I am no ranked

[reef hazel]

I’m using pubg global. So i heard after june 30 everyone in krjp server will have their accounts removed from the game is that true?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @reef hazel.

[sick shale]

You might be unranked due to a suspicious activity within in your account, you will be unranked again when the investigation period is over. Should you have any further questions, please contact customer service in-game.

[fossil badger]

How can I get the title of PUBG Partner

[night cloak]

??

[olive isle]

What about ant man glitch @sick shale

[half saffron]

I want to contact a customer service

[reef hazel]

I am on pubg global english version

[pallid briar]

Please refer to subpoint 5.4 in #faq.

[pallid briar]

Please refer to this pinned message:

#questions message.

[night cloak]

Can u reply mine?

What are the requirements to get room cards and uc from pubg mobile?

[pallid briar]

Are you referring to the "Tournament room card"?

[night cloak]

Noo

Like pubg give youtubers uc for some upcoming events

[fossil badger]

How can I get it and how?

Can i buy it????? I want it at any price

[fossil badger]

I have 4 million followers on my Facebook account, and I also have many views on the broadcast, and I am one of the strongest accounts in the PUBG. When can I get the title of a partner in PUBG, and what do you want proof so that I can get the title

[feral forge]

Players cannot apply or ask for the PUBG MOBILE Partner title, it is only available to certain members of the official content creation program at the community team's discretion, @fossil badger.

This is listed in the #faq channel, subpoint 3.22.

[thick shard]

It is really shows that you have 4 million on Facebook while 4 days ago you were spamming here about a fake ID being created with your photo in a bad way. No need to go in other ways even your discord says nothing about 4 million on Facebook.

[night cloak]

Hello

Is there any guy who reply me?

[ruby shuttle]

Can anyone give me any e-mail or person i can contact urgently ?
My 77 level id where i spent 4000$+ ID got hacked and removed all social access.
i've contacted through in game and email given in contact support but its 1month , no one is replying.
I've all the proofs for my account.

[fleet wigeon]

Can anyone tell me how does counting of Everyones Favorite Achievement work ?
I have 952 total likes(I counted ) but it's showing 129 but the thing is previously it had 126 now 129. So can you explain me about this

Ok take your time I will wait 🧘..

[unborn mountain]

Can you please take a screenshot of your latest conversation with the customer service?

[ruby shuttle]

Sorry unfortunately i didn't take the screenshots . Because they're not replying . But i have all the email that i sent to pubgmobile_cs email. I can forward you the email with full details if you please provide your email in dm.

[unborn mountain]

You can send the latest, in-game one.

[cyan citrus]

@ruby shuttleIf you can't access PUBG MOBILE through any of your social media account , customer support in-game is very unlikely to help you in any way . Please recover your social media account by contacting to customer support of the relevant social media account . Also, keep in mind your account security is your own responsibility . Do not share your credentials with anyone and use two step authentication .

[cyan citrus]

Hi , please sate your issue .

[ruby shuttle]

I didn't share my 3rd link with anyone in this world. But after the pubgm database leak or some kind of news in reddit this problems started in my account. First i got 1day ban then 3days ban then 1 week ban and after the 1 week ban i saw that i can't access in the game with my social , email anything. All shows that there's no account with this email,facebook,twiiter

[cyan citrus]

@ruby shuttleYou may refer to this message #news message .

[mighty goblet]

Hello Pubg Mobile Team

I'm texting you because I'm very very SAD you have banned my account for without any reason , I did not break any rules in the game I will not play pubg anymore until I get my account back, I spend a lot money to buy UC and a lot time for this game , my account registered to PMCO tournament my game is clean I have videos that can I prove that I really want to continue play pubg mobile , and the system of your game is broken I'm good player and everey day people report my account you did not check nothing you only banned me without reason!
Please check again my account ID :5622442984
my account name: goldenSMOOTH

If u want more proofs I can send it.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mighty goblet.

[rough mango]

hello again, after 2 days I can say that it did not help and most likely this is due to the upcoming update with optimization

and everything will be fine in the update and will return 90 fps

[cyan citrus]

Hi , apologies for the delayed answer . The Everyone favorite achievement counts the number of likes given in your status by your friends. To complete the coverall achievement, you need to have 1000 likes in your status. Likes given in your classic, arcade and arena matches does not count in that achievement .

[cyan citrus]

@rough mangoHi , can you please elaborate your issue and include more details ?

[ancient pier]

Hi, my global pubg account has hacked and the data account has migrated to new version (Indian version ) BATTELGROUND MOBIL INDIA

global account information:

ID: 5285068499

Name: 『Æ』水ilua๛

my account is from season 4 and I don't want to lose it I already paid a lot of money on it so please reactivate my account in your offical version.

Thank you very much.

[pallid briar]

If your account has been migrated to another version, you can no longer transfer it back to the global English version of PUBG MOBILE. You can continue to use your account in the version you had migrated to.

[stone idol]

@hallow gulch @ocean walrus @feral forge face FPS Drop in Training Ground And the same Problem in Global Version kindly please do anything to fix it.Its a bug.When i click quick sensitivity feature it begins to lag. Please u check in ur Training Ground place ur Fire button above the Quick sensitivity feature

@hallow gulch Very poor response from Ingame

[leaden palm]

Hey, anyone help me 🆘

[snow cosmos]

Please fixed mclaren problems to send friends mclaren

[night cloak]

The UC station event today is last day to spin or I can spin tomorrow ?

[ancient pier]

@pallid briar but my Twitter account was hacked and the hacker transferred the account data to a new version .

[cyan citrus]

Please move to #copyright for community team related issues .

[pallid briar]

Please refer to this message for further information:

#old message.

[leaden palm]

ho

[stone idol]

Anyone Response please Poor response @lime juniper

[cyan citrus]

You may want to state your issue instead .

[pallid briar]

Unfortunately It is not possible to transfer it back. You can contact the customer support for further assistance.

[fleet wigeon]

I was taking about This

[cyan citrus]

@stone idolPlease mention your device along with it's specifications .

[cyan citrus]

I answered you regarding that as well , @fleet wigeon.

[snow cosmos]

Has the feature been permanently discontinued, or is it a system problem that is being modified and repaired, because there are only two days left until the end of the wheel

[night cloak]

Can any admin help me with this 🤔

[oblique halo]

Hello why its bugged !! i paid alot of money to send it to my brother and its not working !!! how come !!!

[stone idol]

@cyan citrus not my device I tried in many phones same bug it is a bug.

[cyan citrus]

The process is under the maintenance temporarily .

[pallid briar]

Please refer to this message for further information:

#old message.

[oblique halo]

@cyan citrus the event going to finish after 2 days !! how come

[cyan citrus]

Then you are advised to report the issue in #old .

[cyan citrus]

Please wait for further information by the community team .

[stone idol]

i face FPS Drop in Training Ground And the same Problem in Global Version kindly please do anything to fix it.Its a bug.When i click quick sensitivity feature it begins to lag. Please u check in ur Training Ground place ur Fire button above the Quick sensitivity feature. I didn't same Problem in BGMI but poor response from Discord and Cc

[pallid briar]

It has been temporarily closed for maintenance. No information about when it will be re-opened.

[oblique halo]

and if it not going to be fixed the company will pay me back !!

[stone idol]

I did

[cyan citrus]

The developers should have a compensation plan in future . As I said , please wait patiently for the official response .

[snow cosmos]

Do you suggest they extend the wheel period?

[bronze turret]

Hi guys!
I'm stuck in an update loop.
There is a 27 MB update to download. I download the update, it tells me to restart to finish the update. When I restart the game, it tells me to download the update again and then restart again. Stuck in this loop.

Any solutions?

[cyan citrus]

Your suggestions will be reviewed and may get fixed in the near future .

[fleet wigeon]

I mean isnt that likes from moments you are talking about likes at the end of the match@cyan citrus

[pallid briar]

Please wait for further response from the community team in this regard.

[snow cosmos]

Ok, thank you, I wish you a nice day, but the wheel has two days left, thank you

[cyan citrus]

Did you try to restart your device ?

[oblique halo]

if more than 1000+++ Paid to give to friends and family this gift and the developer already put the option to send it to friends and when it says you not allowed to send it and the event will end after tomorrow how you call this !! can you imagine how many people paid !!!

[cyan citrus]

Your concern is of great importance as others and your patience is highly appreciated , but there is nothing we can do about it here on discord .

[zealous coral]

does anyone know if poco x3 pro support 90fps?

[pallid briar]

Maybe the game is not well optimized yet to run that frame rate option on that device.You can leave your concerns in #old regarding this.

[bronze turret]

Yes, did it twice.
this exact thing had happened last month too. That time I reinstalled the game and downloaded all the game data again. This time I cannot do this, as I'm limited on my data usage.

[cyan citrus]

You will need to reinstall the game in order to fix your issue . On the side note , try to clear cache and game data of the game through your phone settings .

[pallid briar]

@ancient pier You can try uploading the screenshot on a hosting website, such as Imgur and send the image as link to customer service.

[cyan citrus]

PUBG MOBILE does not support 90 fps for this device yet .

[ancient pier]

👍

[bronze turret]

clearing game cache seems to have fix this, thanks! 🔥
I was stuck in this loop for the past 2 days. 🤣
I'll remember it the next time it happens.

[cyan citrus]

@bronze turretGlad to hear that ! Feel free to reach out to us again , should you need assistance with another regard .

[mellow orchid]

Hope they fix it soon, i waiting too

[night cloak]

The same! I have spent 700 dollar for give the car to my friend and i cant!

They didn't even say they're fixing it, and it'll be back

[ivory crow]

My account has been banned without any reason
knowing I did not violate the company's rules and
did not use any hack or other things. Please take the
problem as soon as possible
ID : 5426454897

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ivory crow.

[cyan citrus]

@mellow orchid @night cloakand @night cloak, your concerns are comprehensible . Please wait patiently for an official response .

[night cloak]

There is no time back to wait? The mclaren will end on 30/6

[zealous coral]

ok thank you

[night cloak]

@cyan citrus you're just like us, a player, How are you talking behalf of any officials?

[cyan citrus]

Unfortunately, the volunteers here can't do anything about that because we are not directly connected with game developers . Your understanding and patience is highly appreciated .

[cyan citrus]

I'm not talking on the behalf of the officials , I'm asking you to have patience until there is an official response .

[night cloak]

My account was banned 10min ago for 10years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

Pubg should tell people before closing mclaren gift so they do not lose their money

[keen jetty]

Is there any update atleast on the McLaren gifting will be resolved?

[night cloak]

@keen jetty No such information.

[keen jetty]

:( so we lost money then?

[sinful sage]

Op bro

[remote niche]

@lime juniper do something about the mclaren gifting instead of listening to sportify the people who have lost our money sitting and burning off and u dont answer ?

[exotic cedar]

@hallow gulch I repaired the game and now I am unable to loging,

[night cloak]

They love to keep people stressing

[remote niche]

Yes!!!!

[fierce badge]

‏Hi

‏From your class, a year has passed since the band and I have not done anything. I am a player from season 3 in a game in PUBG and I have not violated any rules in the game. Please review the band and verify all my previous statistics.  The band is a whole year on the band, something very oppressive and I am a fan of the game. I hope you will return the game and cancel the band or reduce the plaintiff at least.

‏My ID:544865952

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fierce badge.

[night cloak]

Update your game lol, don't you see what it says

[sinful sage]

Hi

[exotic cedar]

If you don't understand, just keep quite and let mods response, you did updated today? Who are you

@hallow gulch @serene perch I am waiting

[hallow gulch]

Try reinstalling the game and restarting your device. If the issue still persists, please contact customer support whilst referring to this conversation.

[keen jetty]

Can the mods show some response from Pubg's end please. As in whatever you communicated to Pubg team and what was the response you got. Regarding McLaren @night cloak

[exotic cedar]

Are you serious? I only repaired because maps were missing

[night cloak]

@keen jetty Could you elaborate the issue?

[cyan citrus]

Hi , please state your issue .

[keen jetty]

Regarding McLaren

Because I'm pretty sure you understand, with 2 days left we are pretty anxious

[night cloak]

@keen jetty We did not communicate. And, there’s no information on it. Please use #old to share your feedback regarding the changes to the developers.

[keen jetty]

Could you please communicate to Pubg devs then, especially since there are only 2 days left

[night cloak]

You can do it yourself. #old is being monitored by the developers.

[keen jetty]

I have done the same there, and from the looks of it, lots of peeeps over the past 3 days. Theres no update there, hence turning to you folks since they take you more seriously than they take us

[night cloak]

We cannot help you, unfortunately.

So when I go to log in, the game asked me to sign in blah blah whatever so I go to do that using Google play games, but I accidentally tapped the wrong google account to log in with, and I can't figure out how to go back to the point where I can choose which one to log in with. I tried launching the app from Google play games while logged into the right account but that didn't help. I tried clearing the app cache, but that didn't help either, it's still stuck on me logging in with the wrong account. Anyone know what I should do to try to fix it?

[unborn pasture]

hello i have a problem

[night cloak]

@night cloak There should be a logout icon somewhere in the corners. If you can’t find it, feel free to share a screenshot where you are stuck.

@unborn pasture Aloha! How can I help you?

[unborn pasture]

@night cloak I changed the server, but it was wrong

[night cloak]

You can change servers once every 60 days.

[unborn pasture]

You changed it wrong

poor english

[night cloak]

Those types of settings does not have artificial intelligence yet and it only follows your choice.

[unborn pasture]

know

What is the solution?

[night cloak]

You will need to wait for 60 days. There’s no workaround for this.

[keen jetty]

Hope, do you work for Pubg or is this just a volunteer thing? If volunteer, what are the perks?

[night cloak]

I’m just a volunteer with no perks.

[unborn pasture]

Thank you

[meager grail]

I have this issue since 8 days I can’t buy or use any UC can someone help please? I did contact the game support they did nothing.

[night cloak]

This is the point I'm stuck at. I haven't actually signed up with this account yet so there is no log out button. It seems a waste of account just to create it, then log back out and never use it again.
This is the screen immediately after I tap 'log in with Google play games'. It doesn't ask me which account I want to log in with anymore, only insisting that I tap allow for this account, the wrong one. If I tap deny, it goes right back where it was before to log in.
I may just have to sign up with this account, then log back out, just seems like a waste to me :sweat_smile:

@meager grail Feel free to use https://www.pubgmobile.com/pay meanwhile.

[meager grail]

Same error

[night cloak]

@night cloak You can either tap on allow and log out, or can remove the Google account from your phone temporarily.

Yeah I might have to do that. Ok thanks

@meager grail Haven’t seen the latter problem before. Sounds like your account is restricted? Did you try to get a refund in the past?

[willow wren]

heyyy pubg is giving 10 mins easily now

[night cloak]

What do you mean?

[willow wren]

Pubg giving me 10 mins ban every match

[meager grail]

No i did not refund.. I don’t know why my account is blocked i have some UC but it frozen cant use them and I can’t buy more!

[night cloak]

Oh, that’s sad. Could you share a screenshot of the banned message?

@meager grail When did the problem start?

[willow wren]

Like this in every match

[meager grail]

8 days ago

[viral wave]

My account is hacked and someone linked facebook what shall i do?

[whole leaf]

Why is the game sound low when i am connected to discord?

[night cloak]

@willow wren I recommend taking a backup and doing a factory reset and use your mobile data, no more WiFi.

@viral wave You should contact the customer service as soon as possible.

@whole leaf Are you on iOS?

[whole leaf]

Yeah

[night cloak]

iOS has this feature where you are in a call (using microphone), it reduces all other sound.

[whole leaf]

So there’s no way to fix it?

[night cloak]

You can try using the game voice system to communicate.

[whole leaf]

In game communication has a lot of bugs

[willow wren]

@night cloak I already did a factory settings

but non use

[night cloak]

Samsung also has this problem with when on discord vc, all other audio llis low and bad quality. It's just a problem with Samsung, and maybe one other brand of android.
Anyway just popped on to tell you I got logged into the right account now :slight_smile:

[meager grail]

@night cloak so anything can be done to help.. i want to get the Maclaren offer before it gone 😦

[viral wave]

Hello moderators my account got 7 days ban during unlink proccess will the proccess still continue

[meager grail]

Yes it will be continuing

[coral flame]

Help me. Im not ues any 3rd party apps and plugins?

[celest shadow]

Please refer to subpoint 2.12 in #faq for further information, @coral flame.

[fleet wigeon]

Can anyone tell me how does counting of Everyones Favorite Achievement work ?
I have 952 total likes(I counted ) but it's showing 129 but the thing is previously it had 126 now 129. So can you explain me about this please 🥺

[coral flame]

#faq first time banded my account 12h..i re instll game..and log in 12 h..but again banded 3 days..yesterday i reset my phone. 😣

[polar marsh]

Please refer to the private message from @polar marsh for further information, @coral flame.

[night cloak]

Hello @night cloak its possible to recover acc b.. 10years, without reason?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[wind sail]

Hey why cant i gift my friend a mclaren

Its saying its under maintenance

There is only 2 days left so i dont want to miss out

[remote niche]

We all have the same problem 😥

[night cloak]

48h left

Hello

Is there anyone here

[cyan citrus]

@night cloakHi , please state your issue .

[night cloak]

How can I recover my guest account?

[cyan citrus]

If you have lost your guest account and it was not linked to another social media account , then there is no way to retrieve it .

[night cloak]

But customer service mentioned it

Please I need that account, I have it's all information

[cyan citrus]

They mentioned what exactly ?

[night cloak]

🥺

[night cloak]

When we contact customer service they ask our account information

Then dont contact back

I will give all the information please recover that account that account worths alot to me

[cyan citrus]

@night cloakIt may take some time to process your request because of high number of reports .

[cyan citrus]

Please try to reach customer support in-game .

[night cloak]

I did

I gave them information 1 month ago

Still I got nothing

[meager grail]

Anyone can help?!

[night cloak]

Stop carding

[cyan citrus]

Try to create another ticket , this time be patient until they get back to you .

[night cloak]

Ughh ok

Got nothing talking to you as well

[cyan citrus]

Hi , please reach out to customer support in-game for purchase related queries .

[cyan citrus]

Unfortunately , there is not much I or any other person here can do related to most of the account issues .

[meager grail]

I did since 8 days nothing happened

[cyan citrus]

Please wait patiently , it may take some time before processing your request .

[rugged gorge]

I have an iOS account that I use Game Center for log in and when o try and open the game this is what I get when logging in

[cyan citrus]

Hi , does someone else have access to your account ?

[lethal ginkgo]

My Facebook account has been disabled and I can't contact support for social networking sites and I can't access the game. But the game is linked to only one social network account
This is my ID 5762487625

[rugged gorge]

No

[cyan citrus]

If the game is asking you to create a new account while logging in , it only means that your account was removed by an unauthorized person . Please contact customer support in-game for further assistance .

[random pewter]

Did you contact customer service?

[cyan citrus]

if you do not have any social media account to access the game , it is very unlikely that customer support may help you in any way . Please recover your account through Facebook in order to access the game again . Also , be advised that your account is your own responsibility . Do not share your credentials with anyone and use Two Step Authentication .

[random pewter]

Customer service can help you if you follow their instructions and go through the process. Just have paitence

[warped aurora]

Any premium crate leaks

[pallid briar]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[pallid briar]

No information as of now. Keep an eye out on #news!

[warped aurora]

Ok

[random pewter]

No premium crate is coming

[warped aurora]

Why😩

[random pewter]

It's custom crate on july 1

[tacit juniper]

Bro my Facebook account disabled and not opening pubg

[warped aurora]

Ok after it

[tacit juniper]

Plz help

[hallow gulch]

Please contact facebook support for assistance. you may refer to subpoint 2.8 in #faq for further information.

[storm flume]

Please do not use languages other than English, @tacit juniper. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[tacit juniper]

My Facebook another person login and disabled

[feral forge]

If Facebook is your only login method to the game, your only option is to contact the Facebook support to regain and recover your access to your account. And if you do not have any access to any social media that is linked to your game account, the customer service in-game will not be able to help you in any way.

[tacit juniper]

Coming like this

[agile robin]

i need report a big cheater

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @agile robin. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[wind sail]

Nadia is there any update on the mclaren gift issue?

[agile robin]

thank you

[tacit juniper]

😩

[feral forge]

Please know that it is players own responsibility to secure their account and login methods after all. Your only option is to seek help from Facebook support to recover your account, @tacit juniper. You will need to have access to at least one of the linked social media to your PUBG MOBILE account, otherwise the customer service in-game will not be able to assist you in any way.

[feral forge]

No information in this regard.

[tacit juniper]

How to talk customer service

[feral forge]

If you have lost access to your only login method, you should contact the Facebook support for further assistance.

[night cloak]

@feral forge when 1.5 out?

[feral forge]

The version 1.5 update should be around July 5 or July 6 (UTC +0). Please keep an eye on #news.

[sullen stream]

Hi, I am wondering if anyone can help me with this bug i have been dealing with for weeks. Everytime i complete a rp mission and collect my points, they dont show up on my rp points. I have a rp mission activity pack and there the points do go up but they dont go up on my rp levels(im lvl 100 already so these are extra points i am collecting to redeem things). It is currently stuck at 4 rp points even tho i have collected several missions since. I have lost hundreds of rp points because of this. Any way to fix it?

[sick shale]

After purchasing the RP activity pack, the points you get from missions will be converted into Mission Activity Points at a ratio of 1:1, every 1000 points can be used to claim rebate rewards worth 1000 UC. You may refer to the link below for further information:
▪︎https://youtu.be/mX-xvslBtV0

[zealous rune]

⛔My query is about classic creat opening . I open lots of creata at least 60 70 , i didn't get good items , get only legendary bag and nothing, my question is why u not give any mythik or good items ??? Only give silver frags 😣☹️😤

[sick shale]

If just depends on your luck...

[sullen stream]

This bug has nothing to do with my rp activity pack. I was just saying how that on my rp activity pack my points do go up when i collect points from a mission, but i dont recieve any points on my royal pass. It is stuck at 4rp points

[zealous rune]

@sick shale no i try so many times , with uc also but nothing get anything 🙁😕😤

[sick shale]

It's not a bug, you can't get RP points from missions until the mission activity points amount is covered up.

[zealous rune]

I request u to give legendary items like premium creat , at 10th draw 🙂

[sick shale]

Feel free to provide your feedbacks and suggestions in #old.

[sullen stream]

OH, I did not know that, i thought it was separate. Ok that explains. Im on my 3rd activity pack and id feel like somethings i would get points and sometimes i wouldnt🤣 I will keep an eye out for this. Thank you

[rigid delta]

Hi, im facing in game sound error/glitch. please help me.

[sick shale]

@rigid delta Can you elaborate

[rigid delta]

It like, sound comes from opposite direction, and in map its shown in opposite direction too, this is too hard to handle. Most of the time i got killed from even newbies.

[sick shale]

Are you sure you're using the left/right earbuds on the correct sides? Have a check again

[onyx root]

My account was hacked through Facebook and thus my account was logged into my pubg mobile account and my pubg mobile account was linked to twitter I want to cancel the link between my account and twitter because the hacker logs in with the twitter he put on my account

[feral forge]

In this case, if you still have access to your Facebook account, you should first secure your account by changing your password and enabling 2FA, you may also refer to subpoint 2.8 in #faq to contact the Facebook support for further assistance in order to recover your account. Then, you may contact the in-game customer service to request them to unlink the unwanted social media link for you, you may refer to this screenshot as reference, @onyx root:

[lavish shard]

Hi guys, the system of gift McLarens is working or still in maintenance?

[night cloak]

Still maintenance

I have good news for McLaren gift

Hello Leana,

Our team is trying hard to fix it ASAP. Please be patient. Kindly stay tuned to the game. It will be available once it gets fixed.

Best regards,

Ben N.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support

[lavish shard]

Ohh thank so much have a nice day @night cloak

[night cloak]

You to ❤️

[atomic breach]

How can I report the Youtuber?

[fringe hound]

1day ban what is this even mean

[lost fractal]

Hlo
Can I know when will be this Maclaren under maintenance issue resolved

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @atomic breach.

[feral forge]

No information in this regard.

[atomic breach]

TY So much

[lost fractal]

Anyone else knows
Pls help

[celest shadow]

Please repair your game from the login menu.

[fringe hound]

its bronze

repair will not make me counqerer again

[lapis plaza]

What can I do hack player….

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @lapis plaza. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[keen jetty]

Heyyyy did you receive this from PUBGM devs??

[snow cosmos]

Hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @snow cosmos. Remember to read through #faq before asking questions in the support channels.

[placid ibex]

Hi
My account has been banned without any reason
knowing I did not violate the company's rules and
did not use any hack or other things. Please take the
problem as soon as possible.
ID:5141580994
Email:[e-mail]

[polar marsh]

Please refer to the private message from @polar marsh for further information, @placid ibex.

[night cloak]

I have contacted the Customer support on the game and I have received this reply

[snow cosmos]

When will the McLaren transmission problem be fixed and there are two days left to finish it

[night cloak]

Yes this is the problem but i hope it will be fixed today i have same problem i can not send mclaren gift to friend

[snow cosmos]

Is the problem fixed today?

[keen jetty]

Oooh thats nice, did they say any date?

[night cloak]

No 😣

[night cloak]

No its not fixed yet

[keen jetty]

😣 looks like a few more days of agonising torture, hopefully they extend it

[night cloak]

I hope they will fix it asap! There no more time

[snow cosmos]

Ok, can I ask are there content creators for the Instagram platform?

[surreal geode]

Ppl still doing small player exploit why aren't they being banned

In traverse insecticides mode

[snow cosmos]

Lena

[left coyote]

Hi i need to know can we take part in pmco using a VN PUBGM account??

[feral forge]

Yes, you may refer to the Community section in #735483472432594994, @snow cosmos.

[snow cosmos]

Thanks nadia

[snow cosmos]

How do I talk to them I can't send anything

[feral forge]

No you cannot.

[left coyote]

Ok thanks

[feral forge]

If a player repeatedly exploits the bug/glitch to create an unfair gaming environment for other players, you can report them in-game. The appropriate punishment will be applied.

[onyx root]

Because of the hacked account, my account is broken. I don't know how to contact the support of Bebji through the game because workers took Ban The hacker makes a ban on the account to expel me after a week, 7 days from Facebook

[feral forge]

You can click on the blue text, it is the link.

[surreal geode]

I've reported many players using this glitch and yet I haven't gotten mail back that they've been banned

[snow cosmos]

I pressed for you, but I can’t talk or communicate with anyone. Can you help me to communicate with someone?

[feral forge]

It takes time to review the reports

[feral forge]

What do you mean?

[night cloak]

So i forgot my email address for pubg. And i wanna add new one. How can i do it?

[storm flume]

Please contact the customer service for further assistance, @night cloak.

[night cloak]

I did, they cant help me

[plain python]

By mistake my pubg mobile global country region is European, please solve my problem, I am not getting the option of country region

[night cloak]

Dear sir please help me because hacker link his e mail from my account I can access my account from both facebook and twitter but hacker linked his email please help

Please sir

[fiery dock]

https://youtu.be/7KJJemFFrgI pubg small guy glitch after fix

[plain python]

@feral forge By mistake my pubg mobile global country region is European, please solve my problem, I am not getting the option of country region

Please help me

[fiery dock]

Wait for 30 days

[plain python]

@fiery dock m wait before 60 days but not my problem solve

[fiery dock]

Not sure ask team

[valid vortex]

Hello I have a question

[feral forge]

Only the customer service in-game can assist players with account related issues, you will have to answer the FAQ bot's question correctly in order for it to redirect you to a real support agent.

[valid vortex]

For the permanent outfit the we are getting after 1.5 update how will it work

[celest shadow]

Thank you for reporting. Will try to reproduce it.

[valid vortex]

Is everyone getting it or just a limited amount I really i I’m not understanding

[plain python]

@feral forge By mistake my pubg mobile global country region is European, please solve my problem, I am not getting the option of country region

[celest shadow]

Players who pre-register through the event in-game will be able to obtain the permanent outfit.

[valid vortex]

All players ?

Jesus

[feral forge]

if your account is created or registered in the EEA regions, or you had switches your region to one of those countries in Europe, you will not be able to change your region/country at will due to the GDPR law, there is no other way.

[celest shadow]

Only players who pre-register through the event in-game. If you did not pre-register, you will not be able to get the outfit.

[valid vortex]

Okay

[storm flume]

Please contact the customer service for further assistance, @night cloak.

[sacred bough]

do employee's ingame actually write back or always automatic answers?

[plain python]

@feral forge please any help, My data is not getting transferred in BGMI

[lusty dust]

Can pubg 10 year unfair ban id be unban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lusty dust.

[feral forge]

Unfortunately, we are unable to assist you in this regard. As your account is in one of the EEA regions, it is bound to GDPR laws. as long as the laws exist, you are not permitted to transfer at will. Your only option is to continue playing in the global English version of PUBG MOBILE or create a new account.

[unique whale]

can i unlink or change third mail in pubg mobile

[feral forge]

You cannot unlink your e-mail address or phone number at the moment since it is not a feature yet. But if you require further assistance, please contact the customer service in-game for further assistance.

[unique whale]

i need a quick help my gmail account is hacked , i contact ingame service but it takes 60 days maybe that time my account may gone

[feral forge]

Please know that only the customer service in-game can assist you in this regard. The unlinking process may take up to 60 days, but it also means your request can be processed much earlier than that.

[night cloak]

My pubg account got hucked and unlink all mide how I can get it back I own all invoices since I made my acc the problem no one replay my emails one I send to pubg

[light stirrup]

@feral forge customet services give me this msg after 2 to 3 msg saying that information does not match with our record then i gave them again information now they have given me this msg

Can my third link will be unlink now after some days

[feral forge]

You will have to wait patiently for a response from them, once they get the update they will inform you.

[light stirrup]

@feral forge i only want to know is i provided them correct information

[night cloak]

@feral forge My pubg account got hucked and unlink all mide how I can get it back I own all invoices since I made my acc the problem no one replay my emails one I send to pubg

[light stirrup]

Before they are saying that record does not match etx

@night cloak you have access to your account right now

[plain python]

I have spent 40 lakhs on my ID, I will die, please help me@feral forge

[night cloak]

The hucker unlink all I can't access my account now

[light stirrup]

@night cloak then there is no way to get it back

You have lost all your links

[night cloak]

But I own all invoices more than 65000 usd I have

[light stirrup]

@plain python why you spent 40 lakh😫

@night cloak customer services they will help you if they can

[cunning breach]

So they asked me this

[night cloak]

The problem no one answer

[cunning breach]

And I replied with everything they asked and they’re saying missing information please provide complete info , sorry but what am I missing ?

[feral forge]

You may refer to the response from them, they have gathered all the information that they need and will pass the information to the concerned team and they will proceed to work on your account, @light stirrup.

[night cloak]

@feral forge how about my case

[light stirrup]

@feral forge wether the information correct this time

[feral forge]

Unfortunately, if you do not have access to any of the social media account that is linked the game, the customer service in-game will not be able to assist you.

[feral forge]

Unfortunately, but once your data is transferred into one of the EEA regions, you will not be able to change your country/transfer your account at will due to the GDPR law. There is no other way.

[cunning breach]

Since they said they’re forwarding it to concerned team then you’re good to go, if not they’ll tell you something is wrong and end the conversation

[night cloak]

@feral forge but how company like pubg can help in this case even I have all info and invoices it should be a way to fix it

[feral forge]

Could you please provide a screenshot of the last response that you received from the customer service in-game?

[feral forge]

If you are unable to provide all of the information accurately that they requested you, or that it does not match with what they have, they will not be able to assist you further, you will have to keep trying and make sure that the information that you have provided to them is correct.

[cunning breach]

I tripled checked and all is correct , the correct way to show them receipts is to upload it to a site and send link like I did right?

[feral forge]

You will need to have access to at least one of the linked social media to your PUBG MOBILE account before contacting the customer service in-game, otherwise they will not be able to assist you in any way.

[fossil badger]

I didn't understand they were sending it to me then I want to gift my friend the McLaren

[night cloak]

Hey i use a android if i swich to an apple can i still play with the acc i use atm? If i verify it with email?

[feral forge]

Unfortunately, we are unable to assist you in this regard, you will have to keep trying and ensure that every single information that you have sent is accurate.

[light stirrup]

@cunning breach mine conversation ends now with this msg

[feral forge]

You may refer to this message, @fossil badger:

#old message

[signal hinge]

Will bgmi and pubg have the Same tourneys??

[feral forge]

Yes you can.

No information in this regard, @signal hinge.

[signal hinge]

Are they related ?

Any how

Like same game so will there be a connection later and we can play with global players

[feral forge]

We do not have any information in this regard.

[signal hinge]

Ok 😢

[fossil badger]

I did not understand anything, this did not help me, please advise

[feral forge]

As already replied, we recently noted that the gifting system of McLaren is abnormal. In order to ensure your gaming experience, we decided to temporarily close the gifting function of McLaren and plan to upgrade the system. We are deeply sorry for the inconvenience caused, and thank you for your understanding and support of PUBG MOBILE.

[dusk vector]

Unfortunately we are unable to provide account transfer at this time

What i do with this

[fossil badger]

I mean, I can't give it a try at all, and it'll be over in a couple of days. I mean good luck

[pallid briar]

Can you provide a screenshot?

Please be aware that we provide support only for the global English version of PUBG MOBILE.

[dusk vector]

Tell now

I send pic

[true sinew]

Hi there!🙋‍♂️ I'm currently using Redmi k40 Pro, my device's hardware are capable of running game on 90fps, but why 90fps option doesn't appear on graphics frame rate settings? Please give me a solution thank you 🙏.

[cyan citrus]

If your account is currently in Europe either because your account was created or you had changed your country/region, you will not be able to transfer it out of this region or otherwise known as the European Economic Area (EEA) due to the General Data Protection Regulation (GDPR).

[feral forge]

In this case, the game needs to be optimized for your device first. Feel free to leave a feedback in #old.

[true sinew]

TQ

[dusk vector]

There is any chance to change refion

[cyan citrus]

Not possible at the moment due to government laws .

[rare raven]

My account got stolen and the stealer transfered it to pubg india version , can someone help me get it back to global version ??

I got my account back

[pallid briar]

Unfortunately, you cannot transfer it back to the global version. Your only option is to continue playing in the version your account has been transferred to, @rare raven.

[rare raven]

No way i can't

The support or tencent can't transfer it back ?

[olive dove]

@plain python Trading/Selling account is against PUBG MOBILE Terms of service, please avoid sending such messages otherwise a punishment will be applied.

[deep bone]

Hello My name is (88丨يايهہ) My account in the game has been banned without warning and without cause and I have not violated the terms and conditions of the game and I hope that my account will be returned and removed from it. This is my account ID (5113143717)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @deep bone.

[night cloak]

I want to talk to support

My account has been stolen

[mint locust]

Hı help me?

[olive dove]

Only in-game customer support can help you with such matter. You can contact them as follows:
▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-left.
▫️ Login Menu: Select Help in the top-right corner of the login menu.

[mint locust]

@olive dove Hello help me?

Pls

[olive dove]

You may have an unstable Internet connection. It is recommended to play with a stable cellular data or Wi-Fi connection. We also suggest that you try the following solutions:

▫️ Change your cellular data or Wi-Fi connection.
▫️ Log out of the account, close the game, and clear some storage on your device before logging in again. Note that if you log out of a
guest account, your game progress will reset.
▫️ Repair or reinstall the game.

If the issue persists, please contact the customer service for further assistance.

[mint locust]

my account is a new facebook account can it be from him?

[olive dove]

The reasons for your issue are mentioned above, if you tried all of them and nothing works, please contact the customer service for further assistance.

[mint locust]

Okey thanks

[storm flume]

Please do not use languages other than English, @fickle coral. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fickle coral.

[stray echo]

I want to contact a employee