questions

[olive dove]

Thank you, apperciated.

[noble ridge]

@olive dove hey Mo. So i was playing pubgm today and i was in between a fight. And outta nowhere the thing pops up and says "login from another location" Whn i nver gave my account to someone else. Any idea on wht it could be?

Had to restrt the whole game

[nova pond]

Region change karne ka option show nai kar raha

[cedar oriole]

Help please 😓😓 am unable to Transfer my data

[cedar oriole]

Same bhai

[olive dove]

The message implies that someone logged in to your account, so you should use the log out from all devices feature, secure your linked socials and change your email/phone password. There is no other explaination.

[noble ridge]

@olive dove alright. Thnk you

[olive dove]

What is your in game region? Do you mind sharing a screenshot for the last part of your basic settings?

[olive dove]

You are welcome.

[cedar oriole]

India There is no option to change region in my setting

[versed helm]

@lime juniper i have all proofs and all things that i have my own uc and legit money and all other proofs of that,i did not done anything wrong,is it possible i can show you proof by dm ?

[cedar oriole]

Am trying to transfer data from Twitter !

[olive dove]

Make sure that your account does not belong to EEA region as if this is the case, your data won't be movable due to EEA regulations.

[cedar oriole]

Yes Its Not

Look there is no option to change region 😭😭

[celest shadow]

You cannot change your country or region at will because your account is in the European Economic Area, @cedar oriole.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @naive island.

[cedar oriole]

Bro 😭😭😭 But Its Not Am From India How To Change Now Help me

@celest shadow Now What can i do ?

[celest shadow]

Unfortunately, you cannot change this information.

[cedar oriole]

😓😓

But why its European because i am from India 😓

[tidal cairn]

See they lost uc at first i missed 12 uc and i didn't buy anything, and when i sent a message on pubg support me. They say the same thing that I bought in illegal pages and that but I have proof that I bought the uc legally but they tell me the same thing, and they are already taking away many uc.

[storm flume]

Please contact the customer service for further assistance, @tidal cairn.

[cedar oriole]

Now What Can I do ??? Any Second Method ???

[celest shadow]

If you have switched to one of the countries in the European Economic Area (EEA), then this is why your account is in Europe. It will not be changed without your authorization.

Due to the General Data Protection Regulation (GDPR), PUBG MOBILE is not able to transfer your data to a different country; hence, you cannot change your country or region in-game. There is nothing that you can do about this.

[cedar oriole]

Now i had to create new account ???

[celest shadow]

You can continue playing in the global English version of PUBG MOBILE or create a new account.

[subtle stump]

When is the next crew challenge?

Or does it happen once a year

[sick shale]

No information

[tidal cairn]

How do I contact customer service?

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @tidal cairn.

[viscid kindle]

Pubg byee see u later in India ❤

[odd viper]

It's showing this...
First time,pass was incorrect but later I wrote correct pass and it came on loading screen too and this...

[main relic]

Please unlink my 3rd link I lost my Gmail id

[storm flume]

Please contact the customer service for further assistance, @main relic.

[main relic]

They didn't help

[night cloak]

Hello, I would like to share a bug with you which is quite annoying to be honest. after having thrown a grenade, a smoke or a molotov our first shot (after having thrown the objects mentioned above) is uncontrollable our weapon goes up. So if you have a way to resolve this, make sure to let me know or if not, just make sure you manage the bug, thank you in advance

[feral forge]

Please report the issue in #old, you should include a screen recording and a detailed description of the issues.

[light stirrup]

@feral forge when i created the account as guest

I dont know the date

Is that date was the registration date when i created account as guest or when i linked it to social media.

[feral forge]

If you have lost access to your Gmail, please contact the Google support in order to recover it. You may refer to subpoint 2.8 in #faq, @main relic.

[zinc briar]

Region change option not showing 😭

[feral forge]

Your registration date means the date when you first created your account, @light stirrup.

[night cloak]

I cannot send my records I can send them to you to post them later @feral forge

[odd viper]

@feral forge
My acc was linked with facebook and mymobile number but unfortunately my facebook was deleted and I was left only with mobile number and Now; when I'm trying to log in with everything correct it's popping up with "Authentication failed" message...Help
Device: MI Note 7 pro
Network: Cellular
ID: 5231891945 ( ALPHA RAN)
Country: INDIA

[feral forge]

Account that is created or registered in the EEA regions will not be able to change region at will due to the GDPR law.

[zinc briar]

Hey I am indian

[rigid basalt]

When will be the vikindi 2.0 available

[light stirrup]

@zinc briar i am youtuber

[feral forge]

You may submit another report again in another 6 hours, after the cooldown.

[zinc briar]

I willl transfer my account in BGMI but every time to error😭

[feral forge]

It is most likely because you are currently residing in a country or region where the game is no longer accessible and/or available for you, @odd viper. Unfortunately, we are unable to assist you in this regard.

[odd viper]

Can you help me with linking another media or log in method?

[main relic]

Please help me to data transfer 🥺

[feral forge]

If your account is created or registered in the EEA regions, or you had switched your country to one of those countries in Europe, you will not be able to transfer account at will due to the GDPR law. Your only option is to continue playing in the global English version of PUBG MOBILE or create a new account.

[light stirrup]

@feral forge help help help

I am waiting for you reply

[nocturne pelican]

How do I use my Boost Points from watching PMPL?

[feral forge]

If you want to obtain the registration date for your PUBG MOBILE account, there are a few ways you can obtain this:

1. Check and use the date of the achievement "Linked I". You can access this by going to Missions > Achievements.

2. Check the date you first downloaded PUBG MOBILE on your app market, whether that be Google Play Store or AppStore.

[zinc briar]

@feral forge but pubg English version is a bann in india ... 🙄 Please help me to transfer process

[nocturne pelican]

?

[feral forge]

If you do not have access to your PUBG MOBILE account, the customer service will not be able to assist you in any way.

[nocturne pelican]

Can I like get an answer? -=-

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @main relic.

[main relic]

Please help me I can't transfer my data in bgmi

[light stirrup]

@main relic please move to bgmi discord server for further inquiries

[odd viper]

I have the correct mobile number nd correct pass too..It's just I need to login or just re-link..

[zinc briar]

Answer ?

[feral forge]

You will have to wait for the next event.

[nocturne pelican]

ah okay

[nova pond]

@feral forge @feral forge @feral forge @feral forge

[zinc briar]

@feral forge pubg English version bann in india . Now I will transfer my account in BGMI to need your help😩

[feral forge]

Unfortunately, we are unable to assist you in this regard. As your account is in one of the EEA regions, it is bound to GDPR laws. as long as the laws exist, you are not permitted to transfer at will. You may create a new account in another version instead.

[zinc briar]

No I will not created new account because this account is my one of the best account and I invest many ammount .

[feral forge]

You may try to ask in #emulator-support instead.

[light stirrup]

@zinc briar then contact modi g for further assist and tell him to give your money back

[feral forge]

You may try to set up a DNS and see if it works, refer to subpoint 4.3 in #faq.

[zinc briar]

@light stirrup ohhh thnk u 👍🏻 bc

[light stirrup]

@zinc briar welcome MC

[light stirrup]

@zinc briar now move to bgmi server for your further questions

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @nova pond.

[celest shadow]

Can you please elaborate this?

We are not really able to provide you much assistance in this regard as we are only able to provide community support related to PUBG MOBILE, and not payment related inquiries.

Feel free to contact the customer service of your payment method or Midasbuy at [e-mail], @light stirrup.

[light stirrup]

Ok thnxs@celest shadow

[storm flume]

Please do not use languages other than English, @light stirrup. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[hallow gulch]

English, @zinc briar and @light stirrup.

[zinc briar]

@celest shadow can you please help me to transfer my account in BGMI ...

[light stirrup]

@zinc briar Unfortunately, we are unable to assist you in this regard. As your account is in one of the EEA regions, it is bound to GDPR laws. as long as the laws exist, you are not permitted to transfer at will. You may created a new account in another version instead.

[zinc briar]

Region option not show🙄

[nova pond]

Same problem bro😭 😭

[light stirrup]

You will get this answer from nadia

Not repeat same question

[sick shale]

Please refer to Nadia's previous messages and refrain from repeating the same questions, otherwise we may be forced to mute you.

[celest shadow]

Please be advised that this is a matter that we cannot assist you with. Your account is in Europe and there is no way that you can transfer it outside of this region. This is because of the General Data Protection Regulation (GDPR). Under this regulation, PUBG MOBILE is not able to transfer your data to a different country.

You will also find that you cannot change your country or region in-game, this is due to the aforementioned regulation as well, @zinc briar and @nova pond. Thank you for your understanding.

[zinc briar]

I understand ... But I'm indian 🙄

[celest shadow]

If you have switched your in-game country/region to one of the countries in the European Economic Area (EEA) in the past, then this is probably the reason why your account is in Europe. This information cannot be changed without your authorization.

[zinc briar]

But I have No idea to vpn connect Europe server and thay permanent connected

My mistake 😓 but now help to transfer in india region country please

[celest shadow]

Unfortunately, you cannot because the General Data Protection Regulation (GDPR) is a government law. Your only option is to continue playing in the global English version of PUBG MOBILE or create a new account.

[zinc briar]

Indian many pubg user same problem ....

Pubg English version is bann in india ....🙄😐🤦

5274719436

[maiden umbra]

hello guys

anyone can help me plzz

My account was stolen by an unidentified person and he tried several times to disconnect my social media which led to my account being banned again and again and now my account has been around for ten years and I can't access it I want to ask you one request I love this game and here it lies The question is, what can you help me with, I do not want to lose my account, I hope for help, and thank you very much for all that you have provided in this matter. No voice is louder than the voice of the law, and I did not break the laws.But he asked me for a financial amount in return for returning the social media that he had, and when I refused to pay, he resorted to the ban method, perhaps he would succeed in dismantling the other social media, and when he failed to do so, he banned him for 10 years. The game Please look at my case with a little kindness in your hearts. I consider you my support. Please do not let me down. Warm greetings pubg mobile

[abstract ginkgo]

my friend can't open crates why ?

My friend is having issue opening crates

[cyan citrus]

Please provide the relevant video in English for us to better understand the issue .

[abstract ginkgo]

Ok 1 min

@cyan citrus here when she open crate it says failed to use UC

[maiden hollow]

Hello, I am a content creator and streamer and I have millions of followers on YouTube, Facebook and Instagram. My account was banned by mistake and I did not violate your policies and rules throughout my time in the game and I did not violate the user agreement and I did not play with cheaters nor violate the rules of the game and I adhere to the rules and policies please Unblock my account now and I hope to look into my case and reactivate my account my id 5369654441 .my name 『G3』SÂRÄ

[polar marsh]

Please refer to the private message from @polar marsh for further information, @maiden hollow.

[feral forge]

This channel is reserved for community support for PUBG MOBILE, if you do not require any assistance please move to our discussion channels, @dapper eagle.

[night cloak]

Yeah we did that it didnt happen until now so think it got cleared if it happens again ill post it there

[feral forge]

Sure!

[terse elk]

Hello, while I was practicing at the amusement park, my account was unnecessarily banned. I want this ban reviewed. Account information
Id: 5607394750

[polar marsh]

Please refer to the private message from @polar marsh for further information, @terse elk.

[young moth]

Hi,my account has been blocked.I didn’t use anything though.Please reconsider.And solve the problem.Help me please.

my nickname in the game:HASTLEK
my id: 5809139151

Thank you.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @young moth.

[abstract ginkgo]

@cyan citrus is everything ok ?

carder ?

[blissful sundial]

Hello

[hushed tree]

i think its saying cannot purchase i saw one carder video on Youtube

[blissful sundial]

I was supposed to get my tittle on terminator and squad wins but for 2 weeks I didn’t get anything

I tried talking to support but nothing changed ! They told me 1 st time to wait 1 more week

Then another week and now the 3rd week

[sick shale]

@blissful sundial You should be able to get it today at 01:00 UTC

@abstract ginkgo How and where did you friend purchase the UC?

[abstract ginkgo]

I really don't get what your saying but is it bad thing or ?

[blissful sundial]

@sick shale so I just wait…what if I don’t get it again for 3 rd time ?

[abstract ginkgo]

she said from Telecommunication company

sorry for my lang i am using google translate

from mobile number

[sick shale]

I'd suggest to contact customer service in-game for further investigation.

@abstract ginkgo Your friend has probably purchased UC via unauthorized methods. Contact customer service in-game for further assistance in this regard.

[blissful sundial]

I did nothing helped I ve been writing to them for 2 weeks they say we will investigate but nothing new till now ! Any other suggestions?

[abstract ginkgo]

Ok thanks ❤️

[sick shale]

@abstract ginkgo Try to do a routine repair first, In case if it was a minor bug

[abstract ginkgo]

sure

[sick shale]

We are unable to assist with account related issues here. Should you have any further questions, please contact customer service again

[lavish shard]

Hello guys I tried to give a McLaren to my best friend and I get this “Failed to send gift (Contents in maintenance)” Do you know what is due or when maintenance ends?

[heavy vortex]

Refer to this. @lavish shard

[smoky spindle]

There is no ban sign on my account now, but it says 10 years ban on my account. Am i getting my account back? Because I am loosing patience since a month 😓

[undone wren]

Received this while in game ,I was playing a match and I received it during fight with squad

[smoky spindle]

@heavy vortex you got any idea? 😣

[sick shale]

Change your network connection

[undone wren]

Message popsup even with different internet

[sick shale]

Not necessarily. Please use the File Claim option for further assistance regarding your account suspension.

[storm flume]

Please contact the customer service for further assistance, @undone wren.

[undone wren]

So i opened up my game again and its logged in now but lost my match 😭

[smoky spindle]

I have been asking for assistance through CS and here since a month. Suddenly account got banned for 7d and 10yr on same day with hour difference.

Nobody helped me. CS asked 60days but in few more days this happened. I tried filing claim too but idk it was bot or what sending a useless reply account will be punished. Why didn’t CS freezed my account and investigate instead??? What is your support is for??? Just robotic replies only???

[storm flume]

Please do not use languages other than English, @old raptor. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sick shale]

@smoky spindle Please refer to subpoint 2.12 in #faq and avoid repeating questions regarding account suspensions as we are unable to assist with that in any way here.

[gray hazel]

I am facing an issue to log in into my game account .I am getting ban notice for using plug-ins and 3rd party app.I never used any kind of external plug-ins or any third party app in my 3 years of my PUBG mobile gaming.And I am also not using any kind of these things right now.When I am logging into my another account from the same application I am not getting any ban error.

Even I tried to log in my account after ban period over with another device and also official emulator but still getting the same error . Don't know what is going on with my account.Please help me to get over this issue.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gray hazel.

[smoky spindle]

Please read it carefully, the highlighted part. I had notified about my account being compromised. I have always followed agreements and rules.

Even my account compromised wasn’t of my fault, it was due to weak security of pubg mobile.

I just need a genuine help. Please show some humanity pubg mobile.

[pallid briar]

Please do not use languages other than English. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
You may want to join the MENA server.

[old raptor]

I am facing an issue to log in into my game account .I am getting ban notice for using plug-ins and 3rd party app.I never used any kind of external plug-ins or any third party app in my 3 years of my PUBG mobile gaming.And I am also not using any kind of these things right now.When I am logging into my another account from the same application I am not getting any ban error.

.Please help me to get over this issue.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @old raptor.

[smoky spindle]

I had started mailing pubg mobile since May 23 which i never got replies. I had contacted CS and verified ownership too even before my account was put on ban.

All this shows I have followed the terms of pubg mobile.

[lavish shard]

Ok thank u Olive, I’ll wait have a nice day!

[sick shale]

Refer to pinned messages of this channel for further information regarding this matter

[pallid briar]

Please try reinstalling the game from an official source and see if that helps. You also might be getting this warning if your game files have been tampered with or modified.

[night cloak]

Hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[smoky spindle]

My case isn’t covered in that pin regarding account suspension. But data leak news and assurance of chief to help is covered and still I am waiting patiently since more than a month. I have followed my user agreement and had notified company regarding account compromised many weeks before ban.
For how long I will be kept referring?

[sick shale]

This message (#questions message) and the subpoint 2.12 in #faq are the only answers we can give here.

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[smoky spindle]

Why didn’t just CS freeze my account after verification of ownership? If CS can’t help the genuine players then who will.

Where should I go please!

I still have hope because there is no any ban sign on my account. 😞

I have been playing since S2 with fairly

[sick shale]

@smoky spindle

Please do not repeat questions regarding account suspensions in this server, as we (moderators and community staff) are unable to assist with this in any way (we also do not have power to lift account suspensions), hence why we have a customer service. Repeated failure to abide by this warning will be considered as trolling and we will therefore act accordingly, resulting in moderating measures being undertaken.

[smoky spindle]

Just ban me from here too bro. CS can’t help and takes 60 days and you guys don’t have authority in account at all. Its very disappointing.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @smoky spindle.

[vernal umbra]

@lime juniper I reside in Norway, I am from Kurdistan, originally, but this is not my problem. The problem is my account. It was banned and I did nothing. I spoke about the income of a customer service game. No one answered me, and I sent for five days and there was no response. Why are you doing this? We love this game and you are doing this Us to hate a game? Why don't you answer customers, we pay money to be happy and forget our worries, and now you are doing this to us, why was I banned? I don't know every time you have a problem with the system, and many are banned for no reason. You are tired but everyone pays money {Today someone says I can get your account back. Pay me $1,000. I have friends in the company. Ha-ha-ha lol. I come with respect. I tell you that my account was banned by mistake. I didn’t do anything. They don't know cheating, you know me that in Norway, the site is forbidden to cheat and something else. Why do you ban clients from chatting? This is the five Discord account that came to you to know my problem. Thank you to everyone and I hope to solve my problem as soon as possible. We love you } ID 561522161

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vernal umbra.

[dawn wind]

@polar marsh my account was hacked i want to unlink the hacker's account

[storm flume]

Please contact the customer service for further assistance, @dawn wind.

[dawn wind]

Where

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @dawn wind.

[dawn wind]

@storm flume i want to speak to human

Please

Hey

[sick shale]

@dawn wind Please contact customer service in-game. They may take some time to respond as the customer service team receives a enormous number of support requests everyday..

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[mossy saddle]

hello

ineed help in emergency case please

[pallid briar]

Could you please elaborate your inquiry, @mossy saddle?

[dawn wind]

@sick shale i already contacted with them but they didn't do anything

[sick shale]

What was their response, can you elaborate please?

[dawn wind]

The bot told me that the process will take 60 days

Is there a way to speak to human?

[supple tinsel]

Hey my acc is 10 years bannend what i can do

[polar marsh]

Please refer to the private message from @polar marsh for further information, @supple tinsel.

[sick shale]

Account recovery takes that much of time, yes. We can't help you in any way, or even to speed the process

[night cloak]

Hello, I am facing a problem with my account identifier with (565534048) Name: ShroudAl3rabYT It was hacked by a thief and Vk+wechat+facebook was linked to it. All these links are for the thief and I have E-mail + twitter + googleplay The problem is that the thief has transferred my account to
The Indian version and I am a YouTuber, I have more than 128 thousand subscribers, I make content about PUBG Mobile only, and this problem threatens my future and my livelihood. Please help me as soon as possible @lime juniper <@&481161015728406538>

[sick shale]

Please contact customer service for further assistance in this regard. We are unable to assist you here

[tired sonnet]

Hello and when opening up pubg m today i was told that i needed to update the game so i did and now i can not log back in what should i do?

[sick shale]

Try reinstalling the game

[dawn wind]

@sick shale if you cannot help me who the hell will help me?

[sick shale]

Only customer service can help with account related issues.

[dawn wind]

Ok Can you speed the process

[sick shale]

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[tired sonnet]

I did still the same problem

[dawn wind]

@sick shale i want to contact with a agent from customer service can you direct me to one of them?

[keen sandal]

Hello, I'm Merve Altıparmak, I've been playing pubg mobile for 3 years. Using my ID and photo
Insulting in the game, inappropriate tip sales, etc. returning.My in-game user
ID:583320527. The scammer's user ID: 51505840682. Turkish punishment
According to the law, I want to file a lawsuit by determining the IP of this player.
please help me.

[sick shale]

Please stop repeating the same questions over and over. Failure to abide by this warning will result in a mute

[sick shale]

Was your account hacked?

[storm flume]

Please contact the customer service for further assistance, @keen sandal.

[tired sonnet]

@sick shale No when i oped up pubg it told me to update so i did and i got that message so i uninstalled then and re installed and i still am getting the same message

[dawn wind]

@sick shale you just answer me uf you can or not don't mute me

[sick shale]

Please read my messages carefully:

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[dawn wind]

They don't respond@sick shale

[tired sonnet]

I dont think so @
@sick shale

[sick shale]

@tired sonnet Restart your device and do a routine repair of your client

[tired sonnet]

Ok thank you and i will let u know if that fixes it

[fossil badger]

Hi I have an account but I gave it to my friend and he linked the email with the third link but I have all the receipts and proof that it's my account and I also have proof that the time the account was first logged in there is any hope to remove the email I know my friend I bothered you during this time

[fossil badger]

That I got this matter with the account, this is clear to me, what is the solution?

[sick shale]

You should never share your login credentials with anyone, it's also against PUBG MOBILE's terms of service to share your account with others. However, contact customer service in-game for further assistance in this regard.

[keen sandal]

Rebel why don't you help me??

[sick shale]

#questions message

We are unable to handle such matters here in any way. Please contact customer service in-game and they will assist you.

[fossil badger]

I called them but to no avail two months ago they did not answer me but they told me that this is true and they can remove it and that I gave them all the information is correct

[sick shale]

Contact them again

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[fossil badger]

I called them several times, they didn't reply to me, and I'm afraid that something will happen to my account

[halcyon tulip]

Hi
My account has been banned without any reason
knowing I did not violate the company's rules and
did not use any hack or other things. Please take the
problem as soon as possible.
ID: 5342566390

[polar marsh]

Please refer to the private message from @polar marsh for further information, @halcyon tulip.

[vestal beacon]

hi

Can i play PUBGM on a rooted device (No GFX tool or any other stuff like that)....?....just a rooted device and some fair gameplay....

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @vestal beacon.

[sick shale]

@vestal beacon It's not recommended to play on an untrusted device (Rooted/Jailbroken)

[vestal beacon]

ok thnx

[visual garden]

hello, I believe that this player's account was banned on 03/11/2020 at 15:30 Moscow time by an anti-cheat error, please reconsider the reason for the ban. Banned account ID: 5538795233

[polar marsh]

Please refer to the private message from @polar marsh for further information, @visual garden.

[night cloak]

@sick shale

@lime juniper hello dear pubg mobile staff kalary accounts got banned this last warning if his account doesn’t get back we move this case to court <@&639889499718942720>

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[sonic trench]

my account has been hacked

[storm flume]

Please contact the customer service for further assistance, @sonic trench.

[sonic trench]

@storm flumewhere i send to customer service

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @sonic trench.

[tired sonnet]

@sick shale i did what u told me too do and i am still getting the same message

[sick shale]

@tired sonnet Please contact customer service for further assistance. I tried to give the possible solutions...

[tired sonnet]

@sick shale where do i go to get to customer service

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @tired sonnet.

[timid wharf]

Hello, I want someone to support me in a very important issue. If this problem is not resolved, many will leave the PUBG game. Please reply as soon as possible, thank you. 😔

[sick shale]

@timid wharf What is the issue?

[timid wharf]

The game protection system gives Ban without reasons to verify my words. I hope you see the YouTubers who were adopted on the live without reason and I was adopted my first account for no reason and I got a new account and I was banned again

[polar marsh]

Please refer to the private message from @polar marsh for further information, @timid wharf.

[left valley]

@sick shale why kalary account got banned without reason?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @left valley.

[fast phoenix]

pubg support

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fast phoenix.

[ocean sandal]

Hello my uc keeps getting deducted for illegal purchase and I always buy via in game store or midasbuy

[polar marsh]

Please refer to the private message from @polar marsh for further information, @blissful pilot.

[fierce sorrel]

I can't top-up my account. Please now more than 4 days i am waiting support to answer

[night cloak]

@fierce sorrel Feel free to purchase from https://www.pubgmobile.com/pay.

[fierce sorrel]

@night cloak I always purchasing from it

[unborn mountain]

Have you made illegal purchases b4?

[ocean sandal]

No

[unborn mountain]

If you are sure about your answer no, you should contact the customer service.

[ocean sandal]

I did but they still haven’t replied

[delicate rover]

I need to change my region.
It says parameter - 1 error
Need help

[unborn mountain]

Where are you from?

[delicate rover]

Pakistan

[unborn mountain]

From what I saw your previous message, you're trying to change your region to Pakistan, right?

[delicate rover]

Yea you get it right

[unborn mountain]

You should join the pakistan PUBGM discord server, which you can find on subpoint 3.1 on #735483472432594994.

[delicate rover]

I did
Someone said try recording your issue then uploaded it on www.streamable.com and then share that video link to any moderator or technical team member

[unborn mountain]

You'll need to follow the steps they advised you.

[delicate rover]

I did but dont know where to find those moderators and technical staf 🙊

[umbral kiln]

Does anyone want to play if you want to jus add me

[unborn mountain]

#activities, #pubg-mobile will be the correct place if you're finding for a team.

[primal tulip]

Realase Date Of 1.5 Update ??

[unborn mountain]

We have no information in this regard, keep an eye on #news.

[primal tulip]

@unborn mountain are you mod ??

[unborn mountain]

No.

[primal tulip]

@unborn mountain where is moderaters ??

[tulip adder]

The best im-player device in PUBG Mobile!

[gentle wing]

What is wrong with the ban system? ...I have a friend that's been kicked out of game with a ban message. Once a day cuz he can't get back on till 24hrs later. 2nd time it happened I directed him to this server. Poor guy he on quitting terms now

[jovial wasp]

The Player Are Using Abusive language and I am reporting them but they are not getting banned then why privacy policy Have Been Introduced

[tawny plover]

If removed maps will come so there achievements will come or not?

[unborn mountain]

Where, global chat?

[golden jungle]

Hey I unable to link my fb or twitter account,so I have screen recording but it have my personal details,so I can dm that screen recording to the mod

[unborn mountain]

Hello, is there any error message?
Where do you live (country)?

[golden jungle]

I live in india,it just not proceed only

[unborn mountain]

You may experience technical issues as the game is banned there.

[valid vortex]

Hello my game keeps crashing and I got disconnected middle of a match wtf

[golden jungle]

Yup,so game was relaunched as battleground mobile india and to do account transfer I need to link my google play account to fb or twitter,but it ain't happening

[valid vortex]

I’m re downloading

[unborn mountain]

Proceed with a VPN, use this at your own risk.

[valid vortex]

<@&481161015728406538>

[unborn mountain]

Crash, or disconnect?
Both are different.

[golden jungle]

Doing with a vpn only

[valid vortex]

Idk it just disconnected of the Match not letting me go in keeps crashing

[unborn mountain]

Is there any error message?

[unborn mountain]

Still doesnt work?

[valid vortex]

<@&481161015728406538>

Bro

Someone help me

Alright

Wtf

@polar marsh

<@&481161015728406538>

<@&639889499718942720>

I spent over 700+ dollars and this account it’s not letting me go in

<@&639889499718942720>

<@&481161015728406538>

[light stirrup]

@valid vortex why you spent 700+dollars

[valid vortex]

Cuz

[light stirrup]

😂

[valid vortex]

It’s not funny

[light stirrup]

@valid vortex

[valid vortex]

Same thing happened to another account I had

Imma wait until tmr hopefully someone helps me

If not I’m suing this company

[light stirrup]

@valid vortex repair you game and make sure good internet connection

[thin halo]

Facebook, @valid vortex ?

[valid vortex]

Yeah Facebook

[thin halo]

Also no need to mention moderator role unless it is for emergency such as server raid, @valid vortex.

[valid vortex]

Sorry I didn’t know

[thin halo]

Try logging out your Facebook from browser and app and try again.

[light stirrup]

@thin halo he is in emergency

[valid vortex]

Look when I try with Twitter

Like wth

I delete and re download

[thin viper]

1 or 2 !

[valid vortex]

Still keeps doing same thing

Man I got level 5 glaciar m4 raven x suit and lot of other mythic I’m not trying to lose this account if I lose this one I’m not playing this game no more like honestly I give up

It just doesn’t make sense I was ranking with my gf and the game just kick me out

The account it’s not banned because the detail to see why I was ban it’s not coming up

So it’s not ban why it’s not letting me in them

[night cloak]

[thin viper]

fun or com !

[velvet idol]

PUBG Mobile not working in Korea

[night cloak]

@thin viper Both same.

guys!!
my social star achievement is stuck at 13 likes where we need to get a total of 100 likes.the second achievement where 1000 likes are required in Total Statuses is stuck 70 likes and i manually calculated my likes are over 700...
kindly help out if you have a solution.

[thin viper]

I want Android 7.1

[night cloak]

@velvet idol This server is for English version. Please use https://pubgmobile.helpshift.com/ for Korean support.

@thin viper Ask in #emulator-support.

@night cloak Sounds like a client glitch. Try doing a client repair.

from game?

@velvet idol Global version will not work in Korea, unfortunately. Due to government restrictions.

@night cloak Yes. From the login screen.

@night cloak i hope it works

@velvet idol I do not have any source, unfortunately.

[restive tusk]

J

[night cloak]

Basically a ban.

[restive tusk]

@night cloak Hey can u help me with my banned Discord account from this server

[night cloak]

@restive tusk Ask in #discord please.

[restive tusk]

Okh

[night cloak]

@vagrant tulip Such information is never shared.

I don’t

[tiny sun]

I think the glowing body cheats

[valid vortex]

How is a bot supposed to help me we need real customers service

Sorry

[tiny sun]

No no... I have seen on YouTube, its glowing body, you cannot see the enemy behind the cover, but you can spot an enemy who is far as everybody is glowing

[valid vortex]

Mods I just reset my phone and it’s working

[night cloak]

which repair should i do

[void pollen]

Hi guys , so a hacker hacked my account even though i had never given anyone my email or password, he has linked his twitter and banned me for one week and the week should finish today , i still have 3 links which are : email, facebook and game center. What should i do before he bans me for 10 years?

[golden jungle]

nope

[night cloak]

@night cloak Start with the first one and see which one fixes the issue. Make sure to take backup screenshots if you haven’t uploaded your settings to cloud.

[lavish hound]

I was not able to download resources ?

[night cloak]

@lavish hound Switch to mobile data.

what does the routine repair do?

will delete all maps files etc and redownload?

You can read the subtext for each repair. It is written underneath.

[lavish hound]

@night cloak i use mobile data bt same things happen

[night cloak]

it says update files will delete .
what update files exactly?

@lavish hound I recommend switching to WiFi then. Basically switching to a different internet. Your data is being blocked by the game due to instability. It might also cause due to the use of VPNs.

@night cloak Any minor updates you did after getting the major 1.4 update.

[lavish hound]

Actually im also trying to download on wifi bt same things again happen.......nd im not using vpn's.. 🙃

What should i do,

[night cloak]

May I know where are you from?

[lavish hound]

Im from india

nd its BGMI

[night cloak]

Sorry, this support is for global English version only. Cannot help you.

[lavish hound]

[night cloak]

i didn't work...

Then the 2nd option.

client repair didn't fixed the bug.

Restore default option?

Yes. Do each of the options gradually if it doesn’t solve the issue.

restore default settings.
will it mess up my sensi and control?

It might. Make sure to take screenshots of your important settings.

restore default didn't worked

and i don't see how deleting all the maps and downloading again will fix this issue.

There should be more options at the bottom.

[white sun]

can i ask why my friend account keep get banned without any illegal things

[polar marsh]

Please refer to the private message from @polar marsh for further information, @white sun.

[unborn mountain]

You should try changing your DNS.

[night cloak]

@white sun Tell your friend to completely reinstall the game, update iOS version to the latest one and switch to mobile data.

[open sphinx]

I obtained Metro voice pack as a reward for ranking in metro royale but now its Gone. They removed it with metro royale. It was permanent thing and i got no compensation for it aswell.

[next radish]

@admin this error 👆

[worn pier]

What error

[night cloak]

those are for maps and resources

[deep tree]

I can't buy uc from Google play balance why? Help Please

[worn pier]

Change the network or if u are playing with VPN then remove the VPN after geting in the match

[worn pier]

In pubg mobile or bgmi

[deep tree]

Pubgmobile

[worn pier]

Which country

[deep tree]

@worn pier Nepal

[worn pier]

And currency

If u get dollars sign in the pubg shop then u had to have dollars currency

[deep tree]

Yes I have dollar $

[feral forge]

Google play balance can be used on certain purchases, Refer to this article for more information:
https://support.google.com/googleplay/answer/6080850

[feral forge]

Maybe it is due to the mode being removed. It might come back later when the Metro Royale game mode returns.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @next radish.

[night cloak]

Good morning, I'm here for a good friend for the following reason, he was banned 72 days ago and he still doesn't know why, he wrote to in-game support but has not yet received a message, would be very grateful for the help. his id; 5123090155

[storm flume]

Please refer to subpoint 2.12 in #faq for further information, @night cloak.

[dusky yarrow]

I thought the redeem event of line friends was gonna come today?But it didn’t came so when will it be coming?

[dense sapphire]

<@&481161015728406538> <@&639889499718942720> i am facing problem in unlinking and linking fb in pubg mobile I am from India please help

[feral forge]

could you please elaborate your issue?

And please remember not to mention the roles as it is reserved for server related emergency only.

[dense sapphire]

Seee this

[worn pier]

I know i got the same problem once

[feral forge]

You may try using a DNS, and see it if helps, please refer to subpoint 4.3 in #faq. Otherwise you may also try to install the 1.1.1.1 DNS app and see if it works too.

[next radish]

Data transfer

[storm flume]

Please do not use languages other than English, @obsidian trellis. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[topaz sand]

Yo i need to know regarding the meclarn music , can its song be played in classic lobby?

Any1 has idea let me know?

[storm flume]

Please do not use languages other than English, @obsidian trellis. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[dense sapphire]

From yesterday I am using dns vpn but on without vpn it is showing that my twitter account is not linked and on vpn it is showing account is linked and then I am unable to link my fb account

[feral forge]

Could you please provide a screenshot?

[topaz sand]

Of the mclarn

?

[feral forge]

what do you mean by the mclaren music?

[topaz sand]

Wait i send

[storm flume]

Please do not use languages other than English, @dense sapphire. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[dense sapphire]

@feral forge what I have to do tell me fast

[golden jungle]

what is dns?

[topaz sand]

Can u see the vehicle music

[feral forge]

You may experience technical issues since the game is not available in your country. You may need to set up a DNS to overcome this. For VPN you may use it at your own risk.

[topaz sand]

Where does it play

[unborn mountain]

please refer to subpoint 4.3 in #faq.

[dense sapphire]

Can u provide me a dns address

[feral forge]

That is only for when you are driving the vehicle in match.

[heavy vortex]

@dense sapphire Refer to #faq for that.

[topaz sand]

I just tried that too

But there is none

It's just tht very first sound pobg had given all the cars😩

[worn pier]

U should be happy to own a mclern

We dont even have that

[topaz sand]

Haha etleast i wanna know if it works

[worn pier]

In future maybe

[topaz sand]

Cuz it wrks only in redeem section

[worn pier]

We have a album option in our profile

[topaz sand]

So basically fr now part is scamed😢

[feral forge]

have you enabled vehicle music here in the settings?

[worn pier]

Use that

[topaz sand]

Yes i did

N it just played the old pobg sound

Not music but sound

[feral forge]

You may submit a report of the issue in #old along with a video recording.

[topaz sand]

Thank you i will do that , after i try some more ways if it doesn't ill report thnk u again@feral forge

[weary loom]

Hi I have a problem, my player is requesting in crew but I can't see any requests in the list

[tawny narwhal]

I can't login from facebook or twitter it's showing error

[onyx dagger]

Do you have the Facebook/Twitter app installed in your device?

[tawny narwhal]

@onyx dagger yes

Help pls

[unborn mountain]

Where are you located

[tawny narwhal]

India

[unborn mountain]

You may experience technical issues as the game is banned there.

[hushed tree]

I cant Login with Verification Code tooo nice Failed to Login error

[gritty isle]

‏Hello Dear sir/madam my name is jouhara . And my PUBG mobile .The account name is :Ūūū50ūū and the ID account 5179547413 l ask to manually reconsider the action taken from pubg m . On my account (10 years) the autoresponder helps in my case l claim l got banned for no reason becausel did not break the rules of the game Any one rule l ask for the ban to be removed from my account please.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gritty isle.

[pseudo narwhal]

same with me i got 10 years ban for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pseudo narwhal.

[worthy linden]

Want to change server back to India

[night cloak]

you say contact the ingame Support, but he is waiting more then 70days now ??? Still No answer from the ingame Support ??

So why you not check his Account?

He is damm angry, he paid alot but get no answer for what and why ?

[placid monolith]

Hello everyone, there is deduction of UC from my account when I use in-game purchase option. When contact with the customer care, every time I get same answer that I have made an unofficial purchase in the past. However, I have all the transaction details of every single UC I have purchased.
Do help me with a solution.
Thank you.

[onyx dagger]

The system will keep deducting the UC you purchased legally in-game or through https://www.pubgmobile.com/pay until all the illegally obtained UC have been deducted completely. You can check how much illegal UC you have purchased in the past by checking the payment receipt or by contacting the third-party website or individual.

[vital wraith]

Why can't I use this f ing skin

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @vital wraith. You can also submit a report in #old in compliance with the channel's pinned instructions.

[placid monolith]

Is it illegal to purchase UC from in-game UC packs? As I always purchase through that mode only.

[night cloak]

Hello i have mistakenly changed the server To Asia but I’m in Eu
I tried contacting you via email ingame support
But nothing worked
Can you please help me
I want to be back on eu server

[lost inlet]

Hello I just want ro know that If I use my mobile's GAME TURBO or GAME SPACE which is inbuilt in my device will i be banned ??

[onyx dagger]

No, buying UC from in-game is not wrong at all.

[onyx dagger]

You may change the servers after the cooldown timer get reset.

[lost inlet]

Hello please clarify me

[onyx dagger]

What do you mean by GAME TURBO or GAME SPACE?

Is it like, an in-built app?

[lost inlet]

Which is inbuilt in Android devices

[night cloak]

60 days it’s a long time and I was playing to get Ace
And I have room card that basically not worth anything since the ping is to high to play
Please help me to swap back

[onyx dagger]

Then nothing to worry about. But, make sure that you don't use any GFX Tools.

[onyx dagger]

Unfortunately, nothing can be done regarding it. :(

[lost inlet]

Ok bro ❤🙂

[onyx dagger]

All right, then!

[placid monolith]

Once there was a deduction of some amount from my bank account towards pubgm where I hadn’t placed any purchase. When I asked the refund, pubgm had approved for it but had deducted 427UC and later 60UC from new purchase.

[night cloak]

I’m sorry but I saw on YouTube that we can raise a ticket to support and they can fix it.
Multiple video.

[onyx dagger]

The system will keep deducting the UC you purchased until all the illegally obtained UC have been deducted completely.

[onyx dagger]

It was possible, in the past. You should've been careful with those settings.

[night cloak]

But mistake happens what is this system.
This is awful
In in EU I can prove that I have never played in Asia server except one in private room with some friends who live in India
And now I’m punished 60 days
It’s not fair
Please try raising a ticket and help me

[onyx dagger]

You will need to wait for the 60-day cooldown before you can switch to another server. Please be careful next time. For now, you can ask your friends to invite you instead.

That is the only option.

[hushed tree]

that guy buyed from carder ban him lol

[night cloak]

And what about my stats and progress and room card
Thank you for your help
You are worse than AI

[onyx dagger]

Bank account = can be a credit card, noblet.

[onyx dagger]

Also, Fyi, Refunds are not possible.

[heavy vortex]

You should be careful on your side. @night cloak

There are always confirmations to every step.

[onyx dagger]

As I said before, you should've been careful with those settings.
Your only option is to wait for the 60-day cooldown

I am a human.

[placid monolith]

But I got a refund.

[onyx dagger]

I see.

[lost inlet]

@onyx dagger bro where is the discord server for Battlegrounds Mobile India ??

[onyx dagger]

You may Google for that.

[heavy vortex]

You cannot get refund from official uc buying website (midasbuy) for example or in game. @placid monolith

That refund caused you the deduction.

[night cloak]

I know I clicked ok without paying attention but the fact that nothing can be done for this simple mistake is outrageous
I know I made a mistake it’s like I was banned for 60 days because I changed the server.
60 day that’s a long time

[heavy vortex]

It was all implemented because it was requested by the players.

[feral forge]

There was a double-confirmation before you change your server, you should be more careful on the notices before confirming to the changes. Now your only option is to wait 60 days before you can switch to another server. there is no other way.

As you have already been answered, please do not repeat the same inquiry as we cannot assist you any further.

[night cloak]

Wow thank you for your help
True I’m waisting your time raising an issue

Have a good day

[feral forge]

Feel free to leave your concern and suggestion in #old.

[night cloak]

Ok I will but not on there thank you for your priceless advice

[grand dagger]

Hello my pubg account ID :5153218571 was hacked and stolen by someone i sent many emails but no answer please i need your help.i have also statement of account from my bank i paid a lot for my account

[onyx dagger]

Do you have the access to your game account, @grand dagger?

[feral forge]

You mentioned that you signed out again, but have you tried logging in with phone number and can you access to your account, @granite carbon?

[grand dagger]

No i can not because he hacked my facebook account and the facebook also not answering my email

[granite carbon]

at first i could, but then i signed out and tried signing again and it wouldnt help

[small canyon]

Unfortunately, we are unable to provide account transfer services at this time.

Plz help
I want to transfer my id into BGMI

[feral forge]

Does it show any error messages when you attempt to login?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @small canyon.

[granite carbon]

yes it does

[feral forge]

Could you please provide a screenshot?

[granite carbon]

ok

[grand dagger]

No i can not because he hacked my facebook account and the facebook also not answering my email

[small canyon]

Pubg English version band in india

[granite carbon]

@feral forgeI might take some time I am reinstalling it

[feral forge]

sure, take your time.

[onyx dagger]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India.

[onyx dagger]

Well, then, the only way is to wait patiently for a response from Facebook's side.

[grand dagger]

I have been waiting since 14th of june and no answer and i am sure the hacker unlink my facebook account

[onyx dagger]

Sadly, you need to have access to your Game account in order to do something. :(

[grand dagger]

And my friend told me he is playing

[granite carbon]

game is installing but I do have a screenshot of when i was trying to login via google play games. should i send that too?

[feral forge]

Yes please.

[granite carbon]

should i dm or send it here

[grand dagger]

This is not fair i paid more than 2000$ and i was playing since season 2 someone has to help me

[feral forge]

Here.

[granite carbon]

ok

[wise bough]

Hi...My Device Redmi Note 8 Pro...Miui 12.5...I Try Use Corvus OS Custom Rom....plz Tell me...I Able To Use Custom Rom For PUBG

[granite carbon]

@feral forge

[grand dagger]

I can give you my reference number when i purchased from my bank

[granite carbon]

also my google play games acc was already signed in

idk why it shows this popup

[onyx dagger]

You may refer to #faq 2.8, @grand dagger.

[feral forge]

Could you please try to repair your game from the login menu of the game and also reinstall your Google Play Games application from the Google Play Store.

[granite carbon]

i did two times

i repaired it two times and installed it 3 times

[onyx dagger]

What do you mean? I did not understand. Please state your inquiry in a more detailed way.

[feral forge]

You should also try using a different network connection or set up a DNS in order to log in. Please refer to subpoint 4.3 in #faq for further instructions.

[granite carbon]

my network is perfectly fine. I tried playing with a guest acc and it works no problem with the net

[grand dagger]

I did not understand you can not help me then . Who can help me pleas answer or refer me to someone can I discuss my issue with

[onyx dagger]

You need to have access to your Game account, in order to do something regarding its recovery.
Your only option to recover your Game account, is to wait patiently for a response from Facebook's side, and then try to recover your Facebook account. And then, try to recover your Game account.

[grand dagger]

As you know it is been long time and they did not answer me and he un link my facebook account probably . It is your responsibility now to solve my issue

I can show you my email to facebook if you want

[onyx dagger]

It is their issue if they did not respond. Not of PUBGM's.

[granite carbon]

@feral forge

i downloaded it again and it shows this

[grand dagger]

So there is no protection to your customers , we just pay and you do not protect your clients when they hava issues

[feral forge]

By Google Play Games or phone number?

[granite carbon]

by phone number

[feral forge]

May i know where are you from, @granite carbon?

[granite carbon]

pakistan

im having a mental breakdown

[onyx dagger]

Account security is your own responsibility, and you should not allow anyone access or provide your login credentials to another person or a third-party website, no matter the reason. Account security should be your responsibility, and please know that no PUBG MOBILE systems have been compromised.

This is a matter only the customer service in-game will be able to assist you with. There is not very much we can do if your account had been stolen, here, on Discord.

Feel free to share your concerns in this regard in #old.

[grand dagger]

Ok give me an official email to talk to

[onyx dagger]

[e-mail]

[feral forge]

The authentication failed notice will appear when you have entered the wrong login credentials, your phone number, password or both.

[granite carbon]

ill try again

[grand dagger]

They do not answer too but i will try again it seems to me no one care here about the clients

[onyx dagger]

Please read my message which has tagged you above, again.

[feral forge]

The e-mail is meant for general inquiry, only the customer service in-game can assist you with account related issues.

[grand dagger]

I can not reach them is it ok to contact them using another account

[spring onyx]

My account Hack how to secure !???

[feral forge]

another PUBG MOBILE account? Yes.

[onyx dagger]

Do you have the access to your game account?

[spring onyx]

Yes

[grand dagger]

Is it helpful

[onyx dagger]

Please contact the Customer Service in-game as soon as possible regarding this, as only they can help you with Account related issues.

[placid monolith]

But why they are deducting UC which is not delivered for transaction which I made.

[spring onyx]

Ok

[hot rapids]

Hello my friend, I have an account in a pubg game, and my account was hacked, and its version was removed from the hacker, and when I retrieved the account, I found it stranded for 10 years. Please help as soon as possible 5503830111 and this is the ID of my account. Thank you

[onyx dagger]

The system will keep deducting the UC you purchased until all the illegally obtained UC have been deducted completely.
Please refrain from repeating yourself, @placid monolith.

[onyx dagger]

All right, then.

[onyx dagger]

Is it banned at the moment?

[light stirrup]

@onyx dagger you can read that for 10 years

[onyx dagger]

You're right.

Well @hot rapids, your account is currently banned, or if it ends up being permanently suspended, please know that there is absolutely nothing we can do to help. PUBG MOBILE's policy is very clear that it does not matter who made the account get suspended, whether it was the owner or someone else using the account; because, as per the terms of service that every player acknowledged and accepted upon their account creation, the owner is solely responsible for securing their account. If the system detects that unauthorized activities have been performed on your account, there is no way the customer service can restore the account after a suspension.

[feral forge]

You may contact the customer service in-game with another device.

[placid monolith]

Please understand, I hadn’t purchased any UC illegally. There was an unwanted transaction towards PUBG where they deducted some amount from bank and hadn’t delivered the UC for that particular amount. So please justify this. If the money deducted and UC not delivered, do I not have right to ask the questions? Upon contacting the customer service, they always close the ticket which I raise.

[granite carbon]

@feral forge i tried logging in with my phone number but since it wasnt working i have tried re setting my password and when i entered the new password it said that password cant be same as before

[grand dagger]

I tried but only auto reply i receive and some articles

[granite carbon]

now it says wait for 240 seconds

i had spent money on that account i dont want to loose it 😦

[onyx dagger]

Ah, I see..
You may try to state the issue to them briefly.

[feral forge]

You may try again after the cooldown, and if the issue persists you may send your inquiry to the PUBG MOBILE Pakistan Discord server for further assistance in this regard. Refer to subpoint 3.1 in #735483472432594994.

[hot rapids]

Hello my friend, I have an account in a pubg game, and my account was hacked, and its version was removed from the hacker, and when I retrieved the account, I found it stranded for 10 years. Please help as soon as possible 5503830111 and this is the ID of my account. Thank you

[placid monolith]

I tried to explain but no use. They just close the raised ticket.

[feral forge]

Please ensure that you have access to at least one social media that is linked to the game before you contact the customer service in-game, otherwise they will not be able to assist you in any way.

[grand dagger]

I have an access to another account not the stolen one

[strange tapir]

Can someone explain why is pubg deleting my control settings?

This is the 3rd time it has happened, can it be reversed?

[onyx dagger]

What do you mean?

[feral forge]

Then you may contact the customer service in-game for further assistance, refer to the steps in this screenshot as reference, @grand dagger:

[strange tapir]

@onyx dagger My control settings that i used to play with are not saved anymore

[feral forge]

For purchase related issues, you should contact the customer service in-game for further assistance, as only this can assist you in this regard.

[grand dagger]

Good what do you mean by registeration date

[feral forge]

The date when you first created your account.

[grand dagger]

Season 2 where can i fine it

Find

[onyx dagger]

Are you sure that you saved the layouts?

[granite carbon]

@feral forgenobody responging there 😦

that account is very close to my heart

i dont want to lose it

[strange tapir]

Absolutely, this is 3rd time it is happening

I change and save them, after sometime it resets to default settings for no reason

[feral forge]

If your account is permanently suspended, please know that there is absolutely nothing we can do to help. PUBG MOBILE's policy is very clear that it does not matter who made the account get suspended, whether it was the owner or someone else using the account; because, as per the terms of service that every player acknowledged and accepted upon their account creation, the owner is solely responsible for securing their account. If the system detects that unauthorized activities have been performed on your account, there is no way the customer service can restore the account after a suspension.

[granite carbon]

@feral forge should i send a vid?

[dense sapphire]

Please help me i am unable to link my fb to pubg option is not coming

[feral forge]

No, that is not necessary.

[onyx dagger]

Please contact the Customer Service in-game regarding this.

[feral forge]

If you want to obtain the registration date for your PUBG MOBILE account, there are a few ways you can obtain this:

1. Check and use the date of the achievement "Linked I". You can access this by going to Missions > Achievements.

2. Check the application link date on your social media account. This may vary depending on which social media you used to link on PUBG MOBILE. Let us know if you do not know how to obtain this on your social media platform.

3. Check the date you first downloaded PUBG MOBILE on your app market, whether that be Google Play Store or AppStore.

[strange tapir]

Where can I report my issue?

[grand dagger]

I might use the apple store because i do not have access to number 1 and 2

[feral forge]

Please wait patiently for their response.

[grand dagger]

Can you tell me how to know from app store

[granite carbon]

im going to cry

[feral forge]

Can you please screen record the issue and report it in #old? You will also need to include the following details:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

[dull river]

hello, is there any bgmi discord server..?

[feral forge]

Feel free to browse for in on the internet, @dull river.

[dull river]

i cant it there , so i want to know a thing exists..?

[feral forge]

Unfortunately, I do not have any other solutions, @granite carbon.

[dull river]

i unable to find it on net

[feral forge]

Yes it does.

[dull river]

thanks

[granite carbon]

im losing hope

[heavy hull]

@dull river did you find it? i can send you the link

[dense sapphire]

Please help me

[onyx dagger]

Yes, kindly contact the Customer Service in-game regarding this issue, as only they can help you with Account related issues.

[dense sapphire]

I am unable to link my fb account option is not coming I am unlinked my twitter account

[dense sapphire]

They are not responding about this

<@&639889499718942720> <@&481161015728406538> seee do something worst experience

[onyx dagger]

Also, please do not mention the Moderator role for in-game issues, @dense sapphire.

[feral forge]

You may experience technical issues since the game is not available in your country. You may need to set up a DNS to overcome this. For VPN you may use it at your own risk.

And if the issue still persists despite trying both of the DNS and VPN, your only option is to contact the customer service in-game for further assistance.

[dense sapphire]

This is not working I want a quick action I have spent a lot of money becoz of this I am unable to transfer my account to bgmi

[celest shadow]

Please follow @feral forge's instructions, @dense sapphire. You need to use or enable them when accessing the game.

[rare goblet]

Help

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @rare goblet.

[dense sapphire]

I have followed every instructions and steps like vpn dns but it is not working

Tell me @onyx dagger @feral forge tell me @celest shadow

[celest shadow]

You may need to use a VPN only instead, and repair your game from the login menu, @dense sapphire. If you are currently unlinking a social media account, you need to wait patiently because it takes 7 days for the process to complete.

[dense sapphire]

I have given 1 week but not working this method how I will transfer my account tell me @polar marsh

[cedar spire]

Any news about how we revert back our account to global from BGMI when your account is stolen and migrated?

[dense sapphire]

??? @celest shadow @feral forge @onyx dagger

[dense sapphire]

They don't know anything I am trying from 11pm

[granite carbon]

i cant login @feral forge

[cedar spire]

Does your account got scammed and migrated too?

[celest shadow]

There is no other way that we can help, unfortunately since the game is no longer accessible in your country. Hence, some features may be limited. Feel free to try a different VPN, and use it at your own risk.

[celest shadow]

No information in this regard.

[cedar spire]

Indian players are scamming everyone and taking their accounts to BGMI. Pubgmobile should do something about this Piston

[granite carbon]

you just say to take a look at the faq but it isnt working @feral forge please try to help rather than sending me to other servers

[feral forge]

Have you tried setting up a DNS?

[granite carbon]

YES I HAVE

I HAVE REPAIRED IT I HAVE REINSTALLED IT MANY TIMES I HAVE CLEARED CACHE

[cedar spire]

Why would you remove my message ? I said it right. INDIANS ARE scamming GLOBAL accounts and migrating it to BGMI. We need help !!

HAHAHAHAHAHAH

[granite carbon]

stop it

[dense sapphire]

Help em not I am unable unlink my twitter account plzz help

[cedar spire]

When your 82 level , mythic fashion, unique destiny, 7 times conqueror account got scammed and robbed from u. Then ill ask u to stop too 🙂

[granite carbon]

i also spent 20 usd in it

[cedar spire]

Ive spent thousands 🙂

[feral forge]

We cannot assist you any further in this regard. Your only option is to wait for the customer service in-game to respond to your inquiry. Please be advised that we are only volunteers here provide community support.

Also, please do not bypass the inappropriate chat filter.

[winter tulip]

Hello my PUBG mobile account was hacked and hacker has unlinked my social media account with a 7 day ban on the ID. Now I cannot access my account. What should I do?

[granite carbon]

please help

[feral forge]

Please remember that it is players own responsibility to secure their account and login methods after all, @cedar spire.

[storm flume]

Please contact the customer service for further assistance, @winter tulip.

[feral forge]

You may also try to install the 1.1.1.1 DNS app and see if it works too, @granite carbon.

[granite carbon]

you know what for the last time i will try it

[cedar spire]

Pistachio, im not racist, i am pakistani sure but i have been brought up with indians and i have childhood friends from there as well. 2nd of all, you guys are mod and got paid for it i believe !! 3rd, i have not said any single thing bad. Its the main issue going on, its not just me. Its everybodys story !! Open your youtube and just search, you’ll know how many loyal players have been dissatisfied and disappointed regarding the support of TENCENT and KRAFTON. Im here to seek help and its been 8 days im coming asking for help and end up getting muted lol. So its you guys whose just here being arrogant and accusing people of being racist instead of focusing on what problem we players have. Specially those who has invested everything in this game !! Such a shame.

[granite carbon]

and if it doesnt work i promise i willl make you guys retrieve it

USELESS

[cedar spire]

They are not official and not your servants !! Show some etiquettes 🙂

[inner warren]

I am not able to transfer my data to battleground mobile india due to this error. Please resolve

[feral forge]

Everyone who is providing community support in this channel is a volunteer, including the moderators, @cedar spire.

[celest shadow]

Feel free to provide your feedback in #old.

[winter tulip]

I have contacted customer support and they have told me they will have it sorted in 60 days. My question is since hacker has unlinked my only social media account, how would it work. I do not have access to my account right now.

[celest shadow]

You cannot transfer your account or its data outside of Europe due to GDPR laws. We hope you understand, thank you.

[cedar spire]

Then why data has been migrated out side of europe ? I had a global account

[celest shadow]

You should open another support ticket via the customer service if you have lost access to your PUBG MOBILE account. The current request is to unlink the unauthorized person's social media account.

[celest shadow]

Players cannot transfer their account to another version if their account is currently in Europe.

[glass wren]

Can’t gift mclaren completed all requirements

[celest shadow]

Please refer to this message for further information:

#old message

[winter tulip]

@celest shadow thank you. I will open another for lost access. Appreciate your help. One last thing. With all this should I be worried that I might not get my account back or I will for sure since I have provided all proof of account ownership, purchase receipts, date of install etc. thanks

[celest shadow]

Unfortunately, I cannot provide you with an answer in this regard. Only the customer service would be able to provide further assistance and answers to your questions.

[cedar spire]

Sure I understood, but there must a solution Sir. Trust me there are alot of players being victimised of this act. Please Pisachio, try to contact to officials on my behalf. Please. U must have contacts

[winter tulip]

@celest shadow Alright. Thanks. Have a good day.

[cedar spire]

🤣

[glass wren]

Can’t gift mclarn to my friends I completed all requirements

51444026429
IPhone XS Max
WiFi

Please help me out

[celest shadow]

As already replied, we recently noted that the gifting system of McLaren is abnormal. In order to ensure your gaming experience, we decided to temporarily close the gifting function of McLaren and plan to upgrade the system. We are deeply sorry for the inconvenience caused, and thank you for your understanding and support of PUBG MOBILE.

• Error 403.

[night cloak]

Hello guys , im coming with a problem ,someone stoled my account linked with Twitter and now they keep send me out from the game

Can someone help me please i cant unlink that account

[feral forge]

You cannot unlink the the unwanted login method on your own as the unauthorized person could just log in to cancel the process. Hence, you will need to contact the customer service in-game and request the support agent to help you unlink the unwanted social media. You may refer to the steps in this screenshot as reference.

[night cloak]

Thanks alot

This is the guy btw

He also talked rl bad with me after, i told him that i have screen with his account but he still talked bad

[glass wren]

When will this issue be fixed

[celest shadow]

No information in this regard.

[glass wren]

But card will expire in 2 days what will I do

[celest shadow]

Unfortunately, there is not very much that we can do to help. Sorry.

[chilly sparrow]

hello guys why not working?

<@&481161015728406538>

[feral forge]

Please refer to this message for further information:

#old message

And please do not mention the Moderator role unless there is an emergency related to this Discord server.

Self advertising is not allowed, please go through the #735483472432594994 before you post anything, @misty delta.

[chilly sparrow]

Can you please tell me if the issue will be resolved before the event is finishing, like in 4 days , a friend of me have 3 tickets and he wants to gift them , thank you in advance .

[feral forge]

No information in this regard.

[twilit condor]

Gfx allowed in pmco?

[onyx dagger]

No.

[night cloak]

I'm unble to Login to my account via Google Play. Can anyone help me?

[onyx dagger]

Yes, @night cloak. Kindly state your issue in a more detailed way.

[night cloak]

I'm from India and as in need to transfer my account to BMI from gobal version I tried logging to my account via Google Play since I've not linked my account to FB. But I'm receiving this below error message

[onyx dagger]

Please be advised that we will not be able to assist you with issues related to account or data transfer to another version.

[night cloak]

Oh.. What about account log in

There's not any option for Google Play log in in my global version.

[onyx dagger]

As you can see, the account has migrated to the Indian version. And, we provide community support only for the Global English version of PUBG MOBILE here.

[night cloak]

I've not migrated the account to India version yet

[onyx dagger]

You may refer to the screenshot which you sent above.

[obsidian tinsel]

I think your account have been hacked and hacker change your version to india

[night cloak]

Yeah.. That's the problem. I've not done any sorts of action to migrate. But it's showing like my account has been transferred.

[night cloak]

I thought so too. But I created new account in indian version I didn't see any change in my account. Nothing was updated in my inventory or so

The issue I don't get the option of Google Play sign in. The game shows the error message before showing possible gmail accounts to open the game

[wheat obsidian]

I was killed by a player who is using bugs to kill other players
I reported him in 3-4 matches still he is not banned and using bugs to kill others

[glossy sable]

The account transfer is irreversible, @night cloak. Unfortunately, even if it was not you, there is nothing we can do about it. Please contact BGMI's in-game Customer Service and see if they can help.
In the meantime, secure your social media accounts to be sure it will not happen again. Account security is your own responsibility.

[night cloak]

Thanks for the help guys :)

I'll consider it@glossy sable

[glossy sable]

You are welcome. Good luck.

[real sinew]

Hello! I was a leader of a clan, but some years ago due to inactivity for several months, some other guy automatically was choosen as a leader. Now he is inactive for almost year, can I restore leadership of my own clan somehow?

[night cloak]

Can someone please help me i tried all method but this guy doenst give back my acc

[mortal apex]

Unfortunately not. You will have to create a new one.

[mortal apex]

Please contact the customer service in game for further assistance. Make sure you did enable the 2FA option and log out from all devices.

[night cloak]

Is not possible bc he has my twt account what i used to log in and i cant send it out he changed the email and pw

[winter tulip]

I have tried opening a ticket for a lost account since my social media account was unlinked by hacker. The ticket automatically closes when they are if I have access to the game progress with my account. Not able to get to a live agent. Please help

[real sinew]

Sad. Ty. Is there still system that due to inactivity leader will be changed in future?

[nova pond]

Account transfer BGMI

[cyan citrus]

If your account is currently in Europe either because your account was created or you had changed your country/region, you will not be able to transfer it out of this region or otherwise known as the European Economic Area (EEA) due to the General Data Protection Regulation (GDPR).

[mortal apex]

It's recommended to contact first the Twitter's customer support and then the customer service in-game.

[mortal apex]

No information in this regard. Feel free to submit a report in #old.

[storm flume]

Please do not use languages other than English, @nova pond. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[real sinew]

Okay. But it doesn't look as a bug. Looks like an unclear feature. Clan is not so important, only as a memory for me. So, ty for help. I think ill do new one.

[mortal apex]

This channel #old, is read by the Community Team on regular basis, so feel free to share your suggestions or concerns related to the game.

[real sinew]

Cool. Thx, I'll do.

[cyan citrus]

@night cloakThe leadership of the clan will not be transferred anymore due to inactivity because of the recent updates .

[winged pewter]

I want to beta code my beta code not working plz help 🙏🏼

[real sinew]

Nice. I've lost it before updates =)))) bad luck.

[winged pewter]

@mortal apex plz help can u give to me a fresh beta code bcz my beta code not working help?

[nova pond]

My account transfer bgmi

[winged pewter]

Plz help give to me new beta code?

[cyan citrus]

@winged pewterPlease keep in mind that the beta code is one time use only that can be obtained from in-game event and will not be replaced . You will have to wait until a new event has arrived .

[winged pewter]

@cyan citrus

[cyan citrus]

State your issue with more details included please .

[winter tulip]

I had Twitter and Game Center linked to my PUBG mobile account. My Twitter account was hacked and hacker changed the information on Twitter account. Then the hacker unlinked my Game Center account with help of 7 day ban. Now I have no access to my account. I had generated account unlink ticket for hackers linked accounts and customer support said they will have it sorted in 60 days. But now since hacker has unlinked my Game Center from my PUBG mobile account I have lost access to it. Please help

[winged pewter]

When come new event?

[nova pond]

Unfortunately, we are unable to provide account transfer services at this time.

Plz help
I want to transfer my id into BGM

Pubg ID : 560420384
DEVICE - VIVO1920
CELLULAR - JIO
COUNTRY - INDIA

[cyan citrus]

Around the new beta update . Keep an eye on #news .

[winged pewter]

@cyan citrus

@cyan citrus thank u

[nova pond]

Unfortunately, we are unable to provide account transfer services at this time.

Plz help
I want to transfer my id into BGM

Pubg ID : 560420384
DEVICE - VIVO1920
CELLULAR - JIO
COUNTRY - INDIA

[dapper kindle]

Hello, I am Abdullah, a professional and clean player, and you can be sure that I have never cheated in the game and that I am playing from season 3 and it is impossible for me to cheat because I am keen on my account and my reputation as well. My account was banned and I did not commit any violation. Please review my account, I am sure I did not add any files or Manipulation of the system or any method of cheating, please review my account. This is the account number (588042921) and this is my name in the account
(ッＤＲＡＧＯＮ) I sent you a message and there was no response. Please look into my matter.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dapper kindle.

[cyan citrus]

@winged pewterYou are more than welcome . Should you have any other questions , you are free to reach out to us again .

[cyan citrus]

If your account is currently in Europe either because your account was created or you had changed your country/region, you will not be able to transfer it out of this region or otherwise known as the European Economic Area (EEA) due to the General Data Protection Regulation (GDPR).

[nova marsh]

I can't play in pubg beta server even if I've logged in using the invitation link.
What could've gone wrong?

[night cloak]

@nova marsh What does it show?

[gusty dune]

When region chenge option bring back in pubg

I want to transfer my eu region data in BGMI

[nova marsh]

After starting a match, I am able to go to the spawn Island. Before getting on the plane a prompt message shows up saying " Disconnected from the server". When I came back to the lobby another prompt shows up and says that I can't select a server using guest account. I have to link my account. But there is no such options available in the settings to link the account

[night cloak]

@gusty dune That is actually not possible due to the GDPR policy. And, this support is only for PUBG MOBILE and not a different game.

[candid salmon]

Hi

[lunar radish]

The account draw every coming uc
How much UCs should I pay , I want to know

[gusty dune]

Any solution bacouse i want to transfer data in BGMI 😭

[hushed tree]

<@&481161015728406538> Help me quick

[night cloak]

@hushed tree Make sure not to mention the moderator role for such things. It is only for emergencies related to this Discord server. Not the game.

[hushed tree]

TF cant login even with Verification code

Its emergency so . 24 hrs already over

I cant Login

[night cloak]

@nova marsh Looks like the code you used is now invalid. You won’t be able to play this beta anymore. Wait for 1.6.

[hushed tree]

its not beta lol its Pubg mobile

[night cloak]

@hushed tree Not the game.

[hushed tree]

Its Global

[gusty dune]

@night cloak any solution for data transfer in BGMI

[night cloak]

I understand. But please do not mention the moderator role for such things.

[hushed tree]

what do i do now wait for 1000 years

[night cloak]

@gusty dune This support is for PUBG MOBILE only.

[gusty dune]

How

[night cloak]

@hushed tree Sure.

[hushed tree]

suggest me what do i do?

Customer service is same

[feral spruce]

Wow thats so unprofessional

[night cloak]

@lunar radish All future purchases will be deducted until the UC amount purchased illegally is covered.

[hushed tree]

yes

[lunar radish]

How i know the amount of illegally uUCs ?

[nova marsh]

How do I know the validity of the invitation code.
BTW can i play from Europe server?
My main account is in Europe server cz i am living in Europe. But there is no Europe server available in the beta version even though when I logged in using the invitation code from my main account.
Only three server available ( North America, Asia, South America)

[night cloak]

@lunar radish Unfortunately, there’s no way to find out.

@nova marsh Unfortunately, there’s no Europe server.

[nova marsh]

So that means I can't play any kind of beta version from Europe even though the code is still valid?

[hushed tree]

I cant play Global version You are saying of Beta

[tranquil belfry]

Can you get a permanently banned if you keep killing your teammates

[hushed tree]

no

[night cloak]

@nova marsh You should be able to play. It’s not the region that is the problem.

[urban snow]

Hi

[night cloak]

@nova pond This support is only for PUBG MOBILE.

@urban snow Aloha! How can I help you?

[urban snow]

Im banned in pubg mobile

[polar marsh]

Please refer to the private message from @polar marsh for further information, @urban snow.

[nova marsh]

Okay that's a relief.
Thanks btw.
Maybe I will keep an eye for the next update

[night cloak]

[barren furnace]

@polar marsh is the current Conquerer frame getting replaced by a new one? If so please don't replace it the current one is fine....you ruining the game if you do things like that please don't do it🙏

[sick shale]

Use #old to provide your feedback and suggestions regarding PUBG MOBILE

[night cloak]

Hello

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Why i am banned for 10y

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

@night cloak I woke up to 10 year bn aswell

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[gritty cedar]

i got banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gritty cedar.

[nova pond]

Account lost recover

Help@polar marsh

[feral forge]

You have already been answered before, if you have contacted the customer service in-game, your only option is to wait patiently for their respond.

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[nova pond]

👌 OK

[night cloak]

i got kicked out from a custom room when the room owner starts the game so many times these past few days.

[quaint wind]

Accounte ban for 10y

[polar marsh]

Please refer to the private message from @polar marsh for further information, @quaint wind.

[nova pond]

Account loss

[night bane]

Help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night bane. Remember to read through #faq before asking questions in the support channels.

[night bane]

#faq band for 3 days no any error

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night bane.

[cyan citrus]

Please use in-game customer support for account related issues .

[mint torrent]

Pls 🙏 ban them they both speking badwords on tdm pls pubg mobile pls

[night cloak]

@mint torrent You can mute them from the mute interface.

[drifting jay]

my friend got hacked what can he do now@night cloak

he changed his password and the hacker can still get into the account

[night cloak]

@drifting jay Contact the customer service?

[drifting jay]

ok thx

it's so funny because he got banned for no reason and now he got hacked by the data leak

[placid sorrel]

What is this?

[night cloak]

@placid sorrel Tournament room.

[placid sorrel]

I have tournament room 21d 3hourd

[hushed tree]

i Cant Login😡😡

[night cloak]

Feel free to use it to host your tournaments, @placid sorrel.

[placid sorrel]

How to start

[night cloak]

You can tap on it to create a room.

[placid sorrel]

3mode

I how to start?

[night cloak]

Could you show a screenshot, @placid sorrel?

[placid sorrel]

Dm bro pls

Compressing files..

[night cloak]

Just send one screenshot. I’m sure it is not more than 100mb in size.

[dense verge]

Hey @night cloak can you check pm please

[night cloak]

@dense verge May I know what does it concern?

[dense verge]

I had some problems with my team getting ban and I wanted to talk to you if possible

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dense verge.

[night cloak]

No such information, unfortunately. Keep an eye on #news.

@night cloak my account band 12 and i log in 12h but now ban 3 day.i have no idea why band me..i have some scren record. Frist time band re download game..second time rest my mobile and download game

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[placid sorrel]

How to start? @night cloak

[night cloak]

@placid sorrel Tap on the yellow button on the bottom right?

[placid sorrel]

Don’t have start?

[night cloak]

Start comes afterwards.

[placid sorrel]

Thanks bro I found start

[rich notch]

ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rich notch.

[placid sorrel]

Iam tournament room buyer

[night cloak]

You cannot buy tournament room cards. It is given to people hosting various events and tournaments.

why i always got kicked out from room?

[zenith marsh]

Hello, tell me how to ban your account?

[night cloak]

@tepid lily Feel free to share your feedback regarding the changes in the #old channel.

@night cloak Either manual kick, network error or emulator player.

Or, map download issues.

[placid sorrel]

How to get a room for 30 days? eSport room

[night cloak]

@zenith marsh You cannot ban your account.

[frozen schooner]

I want to change my Region i connected Turkey few months ago now I want to back to my Region. When i select my country to Bangladesh it says to link my phone number and then when i enter my mobile verification code game says parameter error-1 what can i do now??? Please give me suggestion @night cloak

[night cloak]

@placid sorrel It is only given to influencers and people hosting events/tournaments with regional players.

@frozen schooner You cannot change your country to Bangladesh, unfortunately.

[night cloak]

not manual kick, definitely not network error, and i play on mobile. one of my friends also have this issue. it's either pubg crash suddenly when room owner starts it or you will stuck in the waiting room. if i restart the app and enter the match, i cant hear my friends unless i turn on the mic all

this has been an issue since the past few days

same goes to my friend

[frozen schooner]

@night cloak why can't i change?? Is there any restriction?? Please fix my issue 😭

[night cloak]

@night cloak Could you record the issue from both devices?

[placid sorrel]

How do you do that?

[night cloak]

@frozen schooner Yes. There is a restriction.

@placid sorrel Could you tell me about your tournament and plans?

[frozen schooner]

May I know what kind of restrictions against my country? Is there any information referred in guidelines?? Or pinned?

[placid sorrel]

PUBG MOBILE MONGOLIAN CHAMPiONSHIP PMMC

[night cloak]

@frozen schooner Usually it happens when players jump countries to get various country restricted items. If you did not do that, feel free to contact the customer service to lift the restriction.

@placid sorrel Is it a paid tournament? And, are you the only person organising it?

[frozen schooner]

I didn't went there for any items there was a time my country was blocked PUBG in Bangladesh and then i went other server unfortunately that was turkey and now they unblocked and now i can't...

[placid sorrel]

There are a lot of people writing with me

[night cloak]

@frozen schooner If you used VPNs to change country, you can no longer change it back to Bangladesh. If you literally went to Turkey, you can contact the customer service to lift the restriction.

@placid sorrel What do you mean?

@tepid lily No such information, unfortunately.

[frozen schooner]

Can you please tell me how can i contact customer support?

[night cloak]

Hello @night cloak do you know how much time a review can tale?

Take

[slim bloom]

PUBG MOBILE was blocked in Bangladesh literally 1 year ago or more. Though, the problem was resolved in just 2-3 days. Why haven't you changed the region in the last one year?

[night cloak]

@frozen schooner Open the game > basic settings > contact customer service.

Also is possible to register on pmco with same ids?

@night cloak Please use #pmco.

[placid sorrel]

I have so many Tournament ongoing

[night cloak]

@placid sorrel Could you tell about one of those?

Are you participating or organising?

@night cloak what about my first question?

[placid sorrel]

is organized

@night cloak

[night cloak]

Any mod there ?

@night cloak May I know what kind of review are you talking about?

@placid sorrel What’s the prize pool? Do you have sponsors?

[placid sorrel]

I have 1sponser

[night cloak]

Well we know there is a big problem with anti sistem and there is happening something unfair

[zealous rune]

When I damage to enemy ,the enemy can't die and when enemy hits me i get killed in 3 to 4 bullets , why this happens ???😢

[night cloak]

Could you elaborate the issue, @night cloak. I did not understand what are you talking about.

I cant say the word because i will get mute

@zealous rune It happens due to latency issues.

@night cloak Did you get ban in-game?

[zealous rune]

How to fix it mam 😣😣

[placid sorrel]

850$
1st 400$
2nd 250$
3rd 150$
MVP 50$
PMMC S2

[night cloak]

@zealous rune Switch to mobile data. Mobile data will have a better stability over WiFi.

Yes for the second time and first time took 1 month to get it back

[zealous rune]

@night cloak i try on mobile data , wifi also but issue can't solve , 😶

[placid sorrel]

I need 30day tournament room

[night cloak]

Last time a mod said it can take 60 days

[placid sorrel]

@night cloak

[night cloak]

@placid sorrel Please fill this form here: https://www.pubgmobile.com/cp/a20191127sssq/index.shtml.

This is very frustating to wait so much time for something that its anti sistem failure

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

@zealous rune May I know what is your location?

[nova pond]

Unfortunately, we are unable to provide account transfer services at this time.

Plz help
I want to transfer my id into BGM

Pubg ID : 560420384
DEVICE - VIVO1920
CELLULAR - JIO
COUNTRY - INDIA

[night cloak]

@nova pond This support is only for PUBG MOBILE, unfortunately.

[frozen schooner]

@night cloak you provided me wrong information which was not good

[night cloak]

@frozen schooner Noted.

[nova pond]

Europe region change

[placid sorrel]

I formed

[night cloak]

@night cloak can you check pmco support please

@nova pond That is not available for accounts created in the European Economic Areas (EEA).

@placid sorrel Great. You will be contacted once you are selected.

@night cloak An esports moderator will guide you.

Okay i will wait

[placid sorrel]

Tnx bro @night cloak

[nova pond]

Data transfer pubg mobile account BGMI

[frozen schooner]

@night cloak there wasn't any restriction, don't give people's any wrong information which you don't know i logged in using my email and it changed. This can mess gaming environment.. and people will get frustrated.. before you provide any information be sure about that and give customers support.. i felt frustrated when you said about restriction when there wasn't any.. i didn't expect from this a moderator will give me wrong information.. if you don't know ask someone other to handle the issue...😡

[night cloak]

@frozen schooner Thank you for correcting me.

@nova pond Please use #chat as we do not provide support for other games.

[frozen schooner]

You are welcome!

[night cloak]

@night cloak but can you respond me in the pmco section it’s a simples question i think..

[vivid musk]

Hello, I am very tired of the alliance in Solo. Is it possible for me to meet the same person for five consecutive matches and he is allied with a hacker? How long will we suffer?

[glass wren]

Please help

[night cloak]

@night cloak Sorry, I’m not aware of the correct answer.

[night cloak]

Regardless the id?

You know when some one can clarify me?

@glass wren Unfortunately, the gift feature is being reworked. Please keep an eye on #news for more information.