questions

[celest shadow]

Sure, my direct messages are enabled.

[crude iron]

Why dont have me this avatar?

My info

ID - 5179728865
Internet - Both
Device - Emulator
Country - Georgia

i have linked account

[sick shale]

@crude iron Are you using a regional version of the game?

[crude iron]

I had it 3 weeks ago

[crude iron]

is Vietnam version 😦

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @crude iron.

[sick shale]

Contact their customer service via in-game settings.

[crude iron]

And what should I write?🥺

[sick shale]

Your issue

[sick shale]

@simple epoch They have already been answered.

[night cloak]

Hey, I need some help urgently. I need to change my password for the email I’ve added to my pubg account. The email method to log into my account. But it’s not letting me change the password. What should I do

[simple epoch]

Okay

[sick shale]

Enter a wrong password, then click on "Forgot my password" and continue the process to set a new one.

[night cloak]

“Forgot my password” isn’t showing up

It’s only saying “password incorrect, please enter again”

I’ve tried to change my password previously using this method but I never received the emails for the verification code

Because a moderator said that it’s still in beta mode or something

[sick shale]

True, It is still in beta. Have you tried again?

[night cloak]

I’m trying right now but I’m not getting the “forgot password” option

[night cloak]

This is all I’m getting

It would be perfect if I could unlink my email but that isn’t an option unfortunately

@sick shale

[storm flume]

Please contact the customer service for further assistance, @night cloak.

[night cloak]

[brazen lava]

i dont understand how it works i click on start wait like 7 minutes and nothng happen can someone explain it to me?

[sick shale]

Server, mode?

[night cloak]

@sick shale what can I do about the email password

[sick shale]

You need to contact customer service if you're not receiving the verification code, I'm unable to help. Sorry

[night cloak]

Alright no problem, thanks

[brazen lava]

idk

[lofty tinsel]

What is Cross server?

[brazen lava]

i click on start nothing happen

[sick shale]

Cross server shows when you play on a different server.

Means you didn't play these matches in Europe. But another server

[lofty tinsel]

Oh got it, thx

[sick shale]

Do you get any message or notice?

[brazen lava]

like it is written team 4/4 and waut 5mins or something abd after it do not work

;-;

[shell pumice]

Can someone tell me if it’s normal for the auto matching to default to off

Every time I open the game it’s always off even when I turn it back on

[sick shale]

It does not save

[brazen lava]

so what i do?

[sick shale]

It would be good if you show a video recording

[brazen lava]

ok

[slate idol]

Does anyone know when the crew challenge ends ?

[sick shale]

All-Talent Championship finals end on May 3.

[slate idol]

Alright thanks.

[ionic lance]

Why I Can't Emote In Match Lobby? @sick shale

[night cloak]

can we remove the email and mobile number linked?

[normal fulcrum]

Kindly report the issue in #old @ionic lance

[hallow gulch]

No.

[night cloak]

is there anyway to get rid of it through support?

[hallow gulch]

If your reason of doing so is urgent and needed, then possibly.

[night cloak]

ok thanks

[hallow gulch]

Anytime.

[autumn yew]

Hello

I am musliman and the gameds god-cursing names ce profile pictures PLEASE CLOSE THESE PICTURES ACCOUNTS

[hallow gulch]

Please report offensive names and profile pictures in-game.

[autumn yew]

Thank you so much, I trust you'll do what's necessary.

❤️

[sick shale]

@autumn yew Report them via report feature on their profile.

[autumn yew]

I did, but I didn't get an ending.

[sick shale]

It takes time because such cases need a manual review, be patient please.

[spare bison]

I’ve contacted customer support in game but still they haven’t helped me out. Any admins who can help me out with this please I would be very grateful 🙏

[sick shale]

We can't help with account related issues on Discord, have you received any response from customer service, if yes, what does it say?

[spare bison]

They said this , but when I entered my friends phone to check nothing was there .

I thought the problem was with my phone so I entered my account on my friends phone to check and I reported over there too from customer support but when they sent this I logged in again but there was nothing @sick shale

[sick shale]

Nothing at all, or no response?

[spare bison]

Exactly, nothing at all I was shocked .

It’s been 9 days

I can’t reach conqueror because of this 😭

[sick shale]

Maybe your friend started a new conversation on his phone

[spare bison]

I really don’t know maybe so now I’m helpless don’t what to do

It really sucks and very frustrating

[sick shale]

Contact them again, and do not make another ticket from different devices

[spare bison]

I did that , so I’m waiting now again , it really sucks when they do this for no reason and when seeking help they make it much more harder to get assistance

Sorry for writing this but I’m very frustrated at Pubgs in game support

[sick shale]

Customer service receives huge number of support requests everyday, hence why it takes long time to review and respond to every single ticket

[spare bison]

Still sucks tho the guys r multi billionaires for gods sake 🥲

[sick shale]

You can keep playing and earning rating points to stay close from the Conqueror tier until you be ranked again...

[spare bison]

Yeah I’m doing that now but I’ve exams so I paused for a bit so definitely my points will go away and I’ll have to push rank again . Sed life

But thanks for the support Rebel . Appreciate it

[cunning jewel]

Hi i need help

[sick shale]

@cunning jewel State your issue please so we can help you

[cunning jewel]

Someone stole my Facebook account and stole my account inside his game

[sick shale]

Have you tried to recover your Facebook account by contacting their support?

[cunning jewel]

So I can't recover the account

Yes, can I send you some pictures? No sure, I haven't benefited anything

There is only one day left. He will unlink a closed Facebook when he stole my account, he linked it to another account.

[deft smelt]

Can someone help me with my account just got ban for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @deft smelt.

[cunning jewel]

@sick shale

@sick shale Can you help me or not

[sick shale]

@cunning jewel You don't have access to your game account?

[cunning jewel]

I cannot access it, just link it to facebook

I didn't expect my account to be stolen

[sick shale]

Unfortunately PUBG MOBILE cannot assist if you don't have access to your game account.

[cunning jewel]

This is my account from Season 3

I know everything inside, this thing has confirmed the credibility of my account

[sick shale]

We have always recommended to link 2 social media accounts.

[cunning jewel]

اعلم اني مخطئ لا توجد طريقه لا سترداد الحساب

[storm flume]

Please do not use languages other than English, @cunning jewel. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[grizzled barn]

hello rebel, my account has been hacked since September 2020, I have already contacted customer service on the games, for 6 months I have been waiting, I would like to know if it is easier for customer service to reset my account originally linked or deleted only the hacked social networks? thanks

[cunning jewel]

know I am wrong there is no way to not recover the account

[sick shale]

@cunning jewel You may try contacting customer service via login screen, but I don't guarantee anything since you have lost access to your game account...

[ionic lance]

Hi Rebel i am sending a video please have a look

[ionic lance]

@sick shale

[hallow gulch]

A moderator already told you to report it in #old. Please avoid repeating the same issue again.

[cunning jewel]

Well, thank you, but I have another question

[sick shale]

@grizzled barn When was that response sent?

[cunning jewel]

@sick shale Recover the account that I have the right to suspend the account or not

[grizzled barn]

November 2020

[sick shale]

Contact them again and ask for an update.

[grizzled barn]

what do I ask them?

[sick shale]

Reply to the same ticket, or start a new conversation

[ionic lance]

No one replied me there

[hallow gulch]

You will not get a reply, however the channel is well monitored. Everything reported is being looked into.

[grizzled barn]

Ok perfect, normally, how long is the update they say there?

[sick shale]

I cannot answer this question as we are not affiliated with the customer support in-game and they're depending on many factors to process such requests.

@ionic lance Have you tried to use emotes on a flat ground?

[grizzled barn]

Ok

[polar marsh]

Please refer to the private message from @polar marsh for further information, @steady tiger.

[minor patrol]

Does pubg offer refunds for wrongfully in game purchases

[sick shale]

No

[night cloak]

NickName : 74丨Ｏｍａｒツ
ID : 5575090795
I sent my friend 10 premium coupons for 120uc and she received only one
She checked gift center and no more coupons have been recieved only one
This was more than 4 days ago
I need my uc or deliver rest coupons as soon as possible

[storm flume]

Please contact the customer service for further assistance, @night cloak.

[night cloak]

There is no reply since 4 days

[brazen lava]

so if i wanna play where i click and what i do?

[normal aurora]

Hack

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @normal aurora. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[solemn nexus]

Yo guys i get the " unranked " in the regional top 100 even if im top 20 and i got all the requirements so what is the problem?

[storm flume]

Please refer to subpoint 3.14 in #faq for further information, @solemn nexus.

[dim yarrow]

Hello Tencent ,

This Is Telugu Vodi Gaming From Pubg Mobile Lite Community I Videos Regularly Related To Pubg Mobile Lite Recently My channel Got Less Reach And Recieved Strikes From Tencent Company | Due to I may Loose Channel From Hands .. And Videos I made Was Not Illegal Itz upto Promotion Of Pubg Mobile Lite Only And Not About any other Thing .. Please One Time Review My videos And Please Remove The Copyright Strikes 🙏 The Mail I got From YouTube

Many fake strikes please remove them

[hallow gulch]

You will need to send an e-mail to the claimant, @dim yarrow.

[idle sand]

I have been banned for 10 years although I didn’t break the rules! How can I get my account back ? I have paid more than 2500$ on it 🙂 💔

[polar marsh]

Please refer to the private message from @polar marsh for further information, @idle sand.

[severe drift]

@hallow gulch hey man I know the ability to post pictures on pubg mobile channel is like on when u get enough xp I been here for so long but I still can't get that is there a way a form or an interview I can do for that ?

[small void]

A hacker is trying to login into my account

|i tried changing my password
|ENABLED 2FA
|facebook currently disabled
|removed /revoked access from google 3rd party app permission

He is still able to login into my account

need help

[feral forge]

@severe drift you can post them in #media!

[storm flume]

Please contact the customer service for further assistance, @small void.

[severe drift]

@feral forge well I already know that but want to be able to do it in pubgm

Who do I need to contact?

I been rare for so long already

It's been like 7 months

[feral forge]

please read our #735483472432594994, you will need to reach level 50 for the perms to attach files, also you may choose to boost the server to unlock all the perms. As your inquiry is discord related, if you have further questions, would you mind to move to #discord please, @severe drift.

[severe drift]

Was very helpful thanks

[feral forge]

how may we help you, @feral bloom?

[feral bloom]

Ah, I'm not having issues at the moment. Just expressing surprise at the sheer number of reports here. Allow me to remove my posts so as to not cause more confusion...

But thank you for asking anyways.

[feral forge]

you're welcome anytime!

[west tendon]

wow my report is not accepted and said invalid report

is it invalid now ? the system detected but the vedio even its clear that the guy killed from behind the grass even he cant see anything

[vagrant forum]

It is invalid as per the requirements mentioned in the reporting form, @west tendon.

[west tendon]

mean? my id or his id?

[vagrant forum]

His ID should be visible in the video evidence. Your evidence only contained a death replay and there's no way that we can determine if the reported player and the player visible in the death replay are the same.

[west tendon]

so its means the death reply will not be accepted because of his id even the cheater killed us behind the wall

[round light]

Hello I want to speak with someone who can solve my problem

[night cloak]

What is your issue?

[round light]

The problem is The account is logged in with a newer version of the game It can no longer be accessed via the old version

[night cloak]

Contact customer service

[round light]

no answer

[night cloak]

wait for them

[round light]

That means losing my account

There is no email for technical support

[night cloak]

Only ingame support can help you

[serene locust]

Hello

[night cloak]

Hello!How can i help you?

[high kettle]

Hi! Hacker is playing my account, played with my friend and reported my friend

[serene locust]

My account has been bind witj another user how can i unlink pls do help me

[high kettle]

I’m waiting from pubg in unlink hacker’s twitter but he messed up my account now

[serene locust]

@night cloak hacker bind his twitter on my pubg account how can i unlink that as soon as possible

[serene locust]

Sane issue here dear

[night cloak]

Contact customer service

[high kettle]

I did man

[night cloak]

Wait for them

[serene locust]

I tried also

[high kettle]

But hacker did bad thing on my account. What will happen if my account get ban

[serene locust]

But they should do something also pls do help us

@night cloak

[night cloak]

Wait for customer service

Hello, pubg mobile. I have a problem with my account .My account has been banned for no reason for 1 day and lost all my points

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[serene locust]

😭😭😭😭 what if if our account will be bannned

[round light]

This is not good ,We need live support, not automatic support

[weary summit]

A lot of lags after that event updates. Fps is stable, ms is stable, but the game is like 30 fps...

[night cloak]

Report it in #old

[weary summit]

Do you think that it will be ok after that? Let's be honest

[night cloak]

it will be forwarded to game devs

[weary summit]

If you say so.. lets try

[golden kelp]

I'm unable to send messages

[night cloak]

where?

[golden kelp]

Please remove that sh!t new sniper rifle from Sniper Training Mode

[mossy bridge]

Dear customer, I always open the game from your game loop, the band comes with 10 minutes, and because of the game loop update, I deleted the emulator and downloaded the emulator from the official website of the game and opened the game and a sister band for the last 10 minutes. I want to solve a problem as soon as possible.

[night cloak]

#old

[vagrant forum]

Please refer to this message, @high kettle.

[night cloak]

dont bypass chat filters

[golden kelp]

The new sniper rifle is completely useless man

[night cloak]

not here in #old

[golden kelp]

Why are you putting such cheap things into game

@polar marsh You never appreciate our report. You focus only on Useless royale pass.
Alot of bugs are in game but you are busy with royale pass

[night cloak]

this is a support channel.Feedbacks in #old

[golden kelp]

I have sent there

[night cloak]

good then move to a discussion channel

[golden kelp]

Many times I reported but never get a satisfied answer from support team

I'm reporting about Mic Glitch from Season 10 but there is no solution of that
Why ??

I have changed alot of Devices till now but Mic Glitch occured in every device

[night cloak]

Refer these messages
#old message

#old message

#pubg-mobile message

[weary summit]

This option called Non screen or something does effect to FPS? You know it's on max and i put it on 0 for more FOV views

[broken valve]

why i get banned in my acc for no reason plz tell me somone?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @broken valve.

[unique linden]

How can I change the color and size of comments in pubg all chat?

[weary summit]

And should i enable anti aliasing?

[golden kelp]

I have done everything to solve it.
I had routine repair, also re-installed many times

[night cloak]

check the last message

[weary summit]

@night cloak does this option has something to do about FPS? And what about the Anti Aliasing. Thanks

Non standard screen one

[night cloak]

i think no but i am not sure

[weary summit]

Alright

[unique linden]

How can I have such font n color

[wooden urchin]

@clear spindle it happened for both of us at the same time .

[clear spindle]

I'm not aware of it, @unique linden. Searching that on Google might help you.

This usually occurs when your Internet connection is unstable, @wooden urchin Please refer to the #faq sub point 4.8 to avoid that in future. For the points you can try contacting the in-game customer service and the chance to get that back will be less as it's an issue from your side.

[fierce night]

it check from pubg maybe cuz you got 50000 reports or maybe because u are cheater but pubg didn't find proof 😛

[unique linden]

It didn't help me hence I came here . I have posted on general chat too.. but to my dismay noone knows it... Hence last resort was posting it here. Thanks for your reply bro

[little cliff]

I dont believe you can change the font size and color.

[wooden urchin]

One player was in Sweden and other in Canada. So it must be an error from pubg's end

[storm flume]

Please refer to subpoint 4.8 in #faq for further information, @wooden urchin.

[green plaza]

why footstep sound is misleading in bt headset?

any fix?

it's not delayed just misleading

[potent plaza]

PUBG

Can u fix me

Why i am facing ghost touch

????????

[hallow spade]

Can someone ban my account for 1 week?

[stable aurora]

can you we use ps4 controller for pubg ?

[night cloak]

no

[stable aurora]

so it's a straight ban ?

[night cloak]

you cant use

do you think that controller fits in your mobile?

hello

[green ridge]

12h agao i haven't recevied my uc

[night cloak]

from where did you buy UC?

[green ridge]

midasbuy not send me uc

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hallow spade.

[normal fulcrum]

Please contact midasbuy support for that issue @green ridge

[green ridge]

i send email already but not recevied uc

i bought 1500uc pack

[normal fulcrum]

Actually it's not delayed. It's a latency issue. It can be fixed by changing some settings in your device's developer options. But make sure to check on Google how and which setting has to be changed

I understand your concern @green ridge, but we don't provide support for purchases made from Midasbuy

[green ridge]

so how get uc i pay money midasbuy

[green plaza]

it's not delayed just the footsteps not on right direction, is it latency issue?

[normal fulcrum]

Means? The sound is not in stereo mode? Or the sound is reversed in stereo mode?

[unique linden]

You can check in all chat of pubg I have also provided with the ss above

[normal fulcrum]

Contact Midasbuy support. Contact details of midasbuy is available on their website

[green plaza]

sound is i guess reversed

[normal fulcrum]

Which device are you using? And also which Bluetooth headset?

[green plaza]

i hear footstep totally opposite direction

[normal fulcrum]

@green plaza

[marsh sage]

Why this error comes in midasbuy? While I try to reedem UC with VIP points.

[normal fulcrum]

We don't provide support for queries related to midasbuy. Please contact their support team

[green heart]

Hi i get banned for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @green heart.

[wooden urchin]

Hi I got -45 points just because I was not able to get in lobby . Retarted the game but no help . My teammate was playing from Sweden and I was playing from canada. It happened to both of us at same time so it can't be internet connection issue. My teammate hot -44.
Player ID - 5162449482

I am posting on behalf of both players

[wooden urchin]

One player was playing from Sweden and other from canada. Sub 4.8 won't apply to this situation

[half sundial]

Few days back i submit a hacker report on Discord and i got a strick on that video from Tencent I sent mail to claimer but No response even after 9 days. Please can you help me here

[clear spindle]

Report it in #old, @wooden urchin.

Wait patiently for the claimant to reply, @half sundial.

[half sundial]

Can you tell me please, How much more time can it take.

[clear spindle]

It could take a week or more, depends on their availability.

[half sundial]

Ohh ok thankyou!!!

[ivory hollow]

I have 2 questions about esl...

1. How many matches can play a Team per matchday
2. How long is the time going? From 19 cest up to...?

[night cloak]

If I change my server from middle east to Europe would my rank Resets or stays the same ?

it wont be same

[night cloak]

Thank you man for helping come I give you kiss on ||forehead||

[hard plume]

I have problem in pubg mobile

[night cloak]

state your issue

[hard plume]

I have been trying to log in pubg lite they are network showing isssue always

[night cloak]

We only provide support for **PUBG Mobile Global version **

[hard plume]

Pubg lite issue?

[night cloak]

we dont provide support for that

[hard plume]

But I have a log in issue promblem

You can't support on that

[night cloak]

@hard plume ^^

[young delta]

When we will be able to open premium crates again?

[vagrant onyx]

Maybe after custom create end

[mossy bobcat]

Hello, can someone help me reach to pubg customer care, someone linked their Gamecenter to my account, and am unable to unlink it before 21 days, he started using hacks and he will get my account banned. Please pubg community, help me save my account 😫🥺

[feral forge]

only the in game customer service and assist you with in game related issue, @mossy bobcat.

[mossy bobcat]

🥺🥺🥺 bt the time they reply i will be banned for 10 years🤧🤧🤧

The guy got my account banned for 1 day today, tomorrow he will use more hacks for me to loose my hard earned account

[coral brook]

PubgM just banned me for 1 day. I want to find out the reason for that. Here is my id: 5536312268

[polar marsh]

Please refer to the private message from @polar marsh for further information, @coral brook.

[plain kiln]

Pls help it keeps on loading ehen i login

[storm flume]

Please refer to subpoint 4.8 in #faq for further information, @plain kiln.

[plain kiln]

Nothing works

From that

I cant loginn

[feral forge]

where are you from? @plain kiln

[plain kiln]

India i have an vpn

It still doesn’t work

Just keeps on loading loading

[feral forge]

we do not recommend using a VPN as it comes under third-party applications, it might risk a suspension to your account, @plain kiln.

[clever elm]

Dear support, Please add 90fps for Asus ROG5

[plain kiln]

Idc abt that

I just want to play thisgame

[celest shadow]

Feel free to suggest it in #old, @clever elm.

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (previously known as PUBG Corporation) at https://www.pubg.com/en-us/category/announcements, @plain kiln.

[plain kiln]

Great to wait 300 seconds to login

Ima download global again

Wait 5 min

[torn zinc]

Can someone explain this I switched from mobile data to wifi why this happened?

@feral forge @polar marsh @night cloak anyone?

[mellow perch]

One of. My crews have been hacked and stolen by this guy who's the current leader and he has written bad about our team in the description and he is not giving the crew back. Can the crew be deleted by pubg m?

[red skiff]

Hello sir my account is hack how to recover my account to pubg mobile please help wait chapter ID 5199029699

[storm flume]

You can now access #emulator-chat and #emulator-support, @mossy bridge. Revert this at any time by sending .emulator in #481204134859505684.

Please contact the customer service for further assistance, @red skiff @mellow perch.

[mellow perch]

This is the crew, the owner hacked the crew and he's giving abuses and blocking everyone who's asking him to return the crew owner to the desired person. Please either delete the crew or change the owner

[bright dove]

Hello

I've got hacker on random match making and he confess he got all hacks on and he did got
Video evidence

https://youtu.be/Bqc9FQDl4jw

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @bright dove. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[bright dove]

Id

[plain kiln]

And its working

Finally

I got sweared at by my sqaud members but it works that’s good

[night cloak]

Hi I'm outside Korean region user I can't use it anymore after 30-6 is there any compensate cuz I'm spending much time that's not fair we won't be able to login anymore

we only provide support for global version of the game

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[tawdry terrace]

Any admin member here

Pubg account got hacked

[storm flume]

Please contact the customer service for further assistance, @tawdry terrace.

[bright dove]

@night cloak i reported guy was cheating in my team and i provided video evidence and still his not banned

[night cloak]

it is upto them.

[bright dove]

[terse furnace]

Hello i need a suggestion.. TDM match problem.. my game not start nd i can't show enemy too.. by using local broadband wifi.. how fix this problem?

[ionic lance]

Yes , I've tried it but failed

[terse furnace]

No solution?

[light zodiac]

Do we get banned if we use VPN in india to play pubg

?

[mortal apex]

The game isn’t available in your country. VPN is not recommended, use it at your own risk, @light zodiac.

[light zodiac]

Do we get banned or not?

[storm flume]

Please refer to subpoint 3.18 in #faq for further information, @light zodiac.

[livid plover]

He said risk then it must

[royal frigate]

Does anyone know how to add same weapons on your profile?

[gentle sage]

Hello Dear Sir
Sir I have face a problem with my Pubg Mobile ID. Please help me out. I dont know why i got frozen ban for 2 month in game. My mobile date and time up to date and pubg mobile also up to date. Please help me out. Thank You.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gentle sage.

[mortal apex]

On your profile?

Have you tried unlocking another slot?

[royal frigate]

@mortal apex yes..like the weapon slots that u buy...how to add same weapon twice?

[jade nest]

You can only add twice if you have that skin for more than 1 time and also the slots should be unlocked with uc.

[royal frigate]

@jade nest thank you

[night cloak]

@polar marsh @polar marsh how to promote my youtube content on this channel? ❤️

[vagrant forum]

You're not allowed to promote your content on the server unless you are a part of content creator program. If you wish to apply for the content creator role, fill out this form: http://bit.ly/3p2VuQW. You will be contacted only if you are selected.

[night cloak]

Ok @vagrant forum thanks ❤️

[viral raven]

Hi I want to report some hacker website in pubg mobile!

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @viral raven.

[night cloak]

Is the new pets gonna cost the same price as the falcon?

[celest shadow]

If you are referring to the upcoming companions, we do not have any information yet.

[night cloak]

I mean like

[celest shadow]

Yes, I am referring to the Godzilla and Kong companions. These two are planned for the next season/update, hence we do not have any information in regards to how you can obtain them.

[night cloak]

Alr

Thank you

[grave abyss]

My pubg id hacked plz help me sir

[arctic stump]

Hey, I equipped the chicken voice pace from April fools prank event, but I don't hear any chicken sounds when I use voice commands in game .Am I missing something here ?

[storm flume]

Please contact the customer service for further assistance, @grave abyss.

[celest shadow]

Please make sure that you have downloaded the voice pack resource.

[grave abyss]

pubg banned in india @storm flume

[arctic stump]

@celest shadow ow, thank you, but I haven't played enough in the past few seasons. Would be great if u could tell me where can I download those

[celest shadow]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (previously known as PUBG Corporation) at https://www.pubg.com/en-us/category/announcements, @grave abyss.

[celest shadow]

Of course! Let me get back to you in a minute.

[arctic stump]

Sure, take your time

[celest shadow]

It is located at the menu where you can download your maps and resources, @arctic stump:

[keen pewter]

Any pubg tournament

[celest shadow]

Feel free to refer to #tournaments, @keen pewter.

[arctic stump]

Yes, @celest shadow I have downloaded those, and I am trying to change it from the inventory, but everytime it goes back to default. Is it because I am using the Andy character?

[celest shadow]

Can you please send a screen recording showing how you switch the voices?

[arctic stump]

I can send a screenshot

[barren furnace]

@polar marsh why isn't there a server for Africa?

[celest shadow]

Sure, it might help as well.

[celest shadow]

This is a technical question that I do not have an answer to. Should you have any concerns about the game, feel free to submit a report to #old.

Did you select "OK" after switching the voices, @arctic stump?

[arctic stump]

Yes

But it just goes back to default

[celest shadow]

Does it turn to the Default Voice in the list or when you are in a match?

[arctic stump]

While in the match, maybe I'll try using a default character ,it might work

[celest shadow]

Yes, please try switching your character to the default one.

[arctic stump]

I will let you know, and maybe post it in the bugs section if it doesn't works

Thanks for your time

[celest shadow]

That would be super helpful.

Feel free to mention me here if you have an update.

[arctic stump]

Sure, thanks again

[grave abyss]

@celest shadow where i was complaint

[celest shadow]

You may refer to my previous message, @grave abyss.

[ancient path]

Hello can I recover my guest account?

[celest shadow]

Please contact the customer service in-game for further assistance, @ancient path.

[ancient path]

Ok

[arctic stump]

@celest shadow hey there, I tried changing to the default character and it worked ,

[celest shadow]

Sweet, @arctic stump! If you can confirm that the other voice packs changes to the default voice when using a character, such as Sara, Victor, Andy or Carlo, please submit a detailed report to #old including your regular details:

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

[ancient path]

@celest shadow is a problem if I dont rimember the data of last login?

Or is not very important?

[celest shadow]

I am unsure of the process of recovering a guest account. Please open a support ticket via the customer service for further assistance.

[storm flume]

You can now access #emulator-chat and #emulator-support, @steady smelt. Revert this at any time by sending .emulator in #481204134859505684.

[celest shadow]

Please be advised that you are not allowed to use any other emulators to play PUBG MOBILE except for the one we recommend, which is Gameloop, @steady smelt.

You may use the #emulator-support should you require assistance with the Gameloop emulator.

[bitter torrent]

WH, No recoil
ID: 5381302161
Nick: nickname in arabic
https://www.youtube.com/watch?v=cm5UsiqSpbI

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @bitter torrent. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shrewd plinth.

[neat juniper]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @neat juniper. Remember to read through #faq before asking questions in the support channels.

[neat juniper]

We are unable to provide assistance if you do not ask a question or state a problem, @neat juniper. Remember to read through #faq before asking questions in the support channels.

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @neat juniper. Remember to read through #faq before asking questions in the support channels.

[neat juniper]

Guts

Guys

Any one can help me?

I linked my pubg account by gmail and i forgot the gmail

I cann't restore my gmail

I want to remove this link

[sick shale]

How are we supposed to help if you forgot the gmail?

[neat juniper]

I linked my account by gmail

And i forgot it

I can login to my account by twitter

But i want to delet this link

[sick shale]

It cannot be unlinked or changed, feel free to contact customer service via in-game settings for further assistance.

[neat juniper]

How can this not be!

[honest sedge]

Stuck on this loading screen
Only loading and loading

[hallow ginkgo]

Hi! my friend got ban not using any cheats or mod, how to appeal his ban? TIA

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hallow ginkgo.

[neat juniper]

Clear game data

[simple cairn]

Can someone send me the pubgm server logo

[mortal apex]

Can you please try to change your connection?

[simple cairn]

Thanks

[honest sedge]

I restarted my device now its working

[night cloak]

If I use the Scr method and upgrade the version of my pubg and I want to downgrade it again is it possible?

After 28 days

The time I need to unlink the hackers Third login

[sick shale]

@night cloak Modification of game files isn't allowed

[mortal apex]

Good to hear it!

[night cloak]

There is no other option. The hacker is blackmailing me to pay him or he will ban my account and the customer service isn’t helpful

[grand rock]

I cant log in plz help. 😭

[night cloak]

your country?

[grand rock]

Bangladesh

[night cloak]

you might get a ban for doing that

[night cloak]

Use a dns

[grand rock]

I did routine repair but that wasn't helpful

[night cloak]

I asked you to use a DNS changer

[night cloak]

Getting my account ban from that hacker would be worse

[grand rock]

@night cloak i used but same problem

[heavy vortex]

Click on Ok @grand rockand it'll continue

[night cloak]

if you modify files you will get banned so both will give you same result so wait for customer service

[grand rock]

I clicked and this exit my game @heavy vortex

[heavy vortex]

Check your internet. It shows 0.5kbps👀

[grand rock]

My internet is ok i am using dns

[night cloak]

do a speed test from ookla app and send result

[heavy vortex]

Dns doesn't affects the ping or network much. Try using the one in #faq 4.3

[grand rock]

Ok wait @night cloak

Look at this @night cloak

[night cloak]

do what olive asked you to do
#questions message

[modest patrol]

my account got ban for teaming will i get it back if i file a claim?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @modest patrol.

[night cloak]

Can anyone explain me how to properly reply?

Last time I replied them they closed the chat

Damn cant unlink

[night cloak]

send what they asked

I did the last time

But they said we need the corona information and they closed the chat

Maybe the format was wrong I don’t know

[queen plank]

how to unlink email login from our pubg mobile account?

[night cloak]

Email cannot be unlinked

[queen plank]

i saw a trick on yt

idk if it’s legit

[night cloak]

it is not

[queen plank]

how do you know?

imma try it tho

give it a shot

[night cloak]

@celest shadow you there?

My account still cant unlink hacked twitter. I already report to tencent, "after 60days tencent can unlink" hmm but now +80days nothing happen

[steady wasp]

Hi! I’m content creator from FacebookGaming. Can I speak with someone about collaboration?

[night cloak]

Someone added third login a few days ago in account too

[green ridge]

here a proof of payment buy 19h i cant recivend uc

[ember carbon]

Why ban I m use hack

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ember carbon.

[green ridge]

here a proof of payment buy 19h i cant recivend uc

[night cloak]

Contact midas buy support

[night cloak]

Hmm i give up. Rip my money and my account. I send all my payment to customer service. But still cant help me. I dont know customer service bot or human 😌

[night cloak]

I’m trying to deal with them right now

[green ridge]

i did but cant recevied good answer

they ask only id name and other thing but not send uc on my acvount

help me

[queen plank]

@ember carbon enjoy. give ur account to ur kids lol

@green ridge are you stuck somewhere?

[green ridge]

bro i bought 1500 uc pack but uc not add in my account

[queen plank]

have you tried turning it off and on?

[green ridge]

yes

[queen plank]

lmao

[green ridge]

1st i purchased 1500uc they not add my account and after this i bought other uc for test they add in my account

missing 1500 uc pack

[queen plank]

think of it as if you donated it to the poor ie pubg

don’t worry

[sick shale]

@green ridge Can you check your mailbox and see if your UC was deducted?

[green ridge]

no they not send any kind of sms about 1500 uc pack

[sick shale]

Please check it

[green ridge]

i show you above proof codashop they told payment is success

[sick shale]

Wait, where did you purchase your UC?

[green ridge]

midasbuy with easypaisa in pakistan

[sick shale]

Would you mind taking a screenshot of your mailbox in-game?

[green ridge]

i get only 1 sms they i purchased ony 7 uc for test not get sms about 1500uc pack

[sick shale]

Answer my questions so I can assist you better

[green ridge]

you want screenshoot of my mail box in game?

[sick shale]

Yes, please

[green ridge]

ok wait

thank you after 19h now they add uc in my account

now i open game i seen uc add in my account

[sick shale]

So everything is fine now, I guess?

[green ridge]

yes

[tough finch]

Hi

Im Edrees A stream in UAE

How do I join pubgm vip program?

I have over 132K subs on yt and i do daily uploads+streams on yt

[wind silo]

Hello
My phone realme x3 super zome
I have a powerful Snape dragon 855+ processor and my screen supports 120GH
Why is 90fbs not working for me ???

[sick shale]

Please refer to community section in #735483472432594994 for further information.

@wind silo 90 fps option isn't available on all devices, despite the capabilities

[wind silo]

@sick shale Will it appear in the future?

[sick shale]

I don't have further information in this regard, hopefully yes

[sick shale]

You may refer to community section in #735483472432594994 if you are looking to be a part of PUBG MOBILE VIP program.

[wind silo]

@sick shale But what baffles me is that there is a device from the same company as my device
Which made many months before my device does 90fbs
But my device does not
Although my device is more powerful than that which is Realme X2 Pro
I'm really upset

[sick shale]

You may try to set your visual quality to the lowest and see if it'll be unlocked or not, I have no more information in this regard, however, you can also submit a feedback about this issue in #old and make sure to include the device information.

[night cloak]

@sick shale wehere can i report cheaters

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[night cloak]

@sick shale btw why u copied my name xD

[storm flume]

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[clear timber]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id5540065858

The name of the account user أزْهَري

[polar marsh]

Please refer to the private message from @polar marsh for further information, @clear timber.

[terse furnace]

Hello, i need a help.. spectating and tdm problem. Last 1 month i face this problem but it's not slove.. where i get solution?

[sick shale]

What's the issue, would you mind elaborating?

[terse furnace]

@sick shale spectating problem: i show player are one place, they not move. Hanging
TDM problem : my game is not start + i can't show enemy
Recently i face i cant downloading resources pack.

[sick shale]

Where are you from?

[terse furnace]

Bangladesh

[sick shale]

@terse furnace It could be an issue from your DNS server. A possible solution is to change DNS settings, refer to subpoint 4.3 in #faq for further instructions.

[terse furnace]

DNS means??

[sick shale]

Domain Name System, you may google it for more information. Also try contacting customer service via in-game settings to further investigation and solutions.

[terse furnace]

Ok.. thanks..

[knotty quiver]

my id got banned for 7 days reason violation of user agreement but i havent done anything like hack or 3rd party software

[polar marsh]

Please refer to the private message from @polar marsh for further information, @knotty quiver.

[vernal knoll]

حاولت الدخول الى حسابي لكني تفاجئت بانه محظور لمدة 10 سنين , علماً بأني لم أقم بتفعيل اي برامج ضارة (هكر) او حتى التلاعب بملفات اللعبة , قد يكون هنالك مشكلة بالمحاكي عندما قمت بتحميله من الانترنت "مصدر غير موثوق" ولا آعرفه , اتمنى ان تقوموا بازالة الحظر عن حسابي وأعدكم بالاستمرار في تطبيق القوانين , احترامي لكم .
الايدي : 5240136147
الايميل : [e-mail]
تاريخ الحظر : 14/4/2021

[storm flume]

Please do not use languages other than English, @vernal knoll. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

I tried to access my account, but I was surprised that it was banned for 10 years, knowing that I did not activate any malware (hacker) or even tamper with the game files. There may be a problem with the emulator when I downloaded it from the Internet an "untrusted source" and I do not know it, I hope that you will By removing the ban on my account and I promise you to continue applying the laws, my respect to you.
ID : 5240136147
Ban date : 4/14/2021

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

Please refer to the private message from @polar marsh for further information, @vernal knoll.

[hollow osprey]

I need a setting for my pc.

Need gameloop setting

[storm flume]

You can now access #emulator-chat and #emulator-support, @hollow osprey. Revert this at any time by sending .emulator in #481204134859505684.

[sick shale]

@hollow osprey Ask in #emulator-support and be patient please.

[little cliff]

Understand, but I even looked it up and I found nothing and went into game settings to see if we can enlarge the texts we can't/do color.

[true tulip]

Was there a new update? Because I am trying to login to my account but it says the account has been logged in with a newer version of the game. (My friend uses the account as well)

[sick shale]

Account sharing isn't allowed, @true tulip.

[night cloak]

Last update was in march

[terse furnace]

@sick shale hello, u suggests DNS server 4.3.. is it safe for my self? Any risk for my device??

[sick shale]

No

[terse furnace]

Sure?? Im getting nervous

[sick shale]

We wouldn't recommend it if it had any risks.

You can leave the crew during All-Talent Championship

Yes

[night cloak]

@night cloak you can't leave crew if you're the leader for now , but if im not mistaken then your leader can kick 1-2 players ( 4 players need to stay)

[terse furnace]

@sick shale its not work..

[night cloak]

We will see if we will be able to dismantle crew next week ( when qualifications end) or in week 6 when all talent championship ends

Did you register for upcoming days?

Yeah same

I was able to kick 1 player before i registered

[dark moth]

I reach conqueror in North America if i change saver i can get title ??

[night cloak]

In my opinion , All Talent Championship has limited rules. It doesn't contain some useful information.

[terse furnace]

I change my DNS server.. but its not work..
My local broadband wifi disconnected if i use this DNS @sick shale

[night cloak]

You will get the title if you change the server

[dark moth]

Thank you

[night cloak]

No problem

[sick shale]

Contact your ISP

[night cloak]

@sick shale Account logined witha new version why bro i have latest version

🥺

[storm flume]

Please contact the customer service for further assistance, @night cloak.

[night cloak]

@storm flume how much time its almost 67 days now

@storm flume is a bot ,@night cloak

🥺 i know i am fully depressesed bro

[sick shale]

Contact customer service again if you didn't receive a response.

[wind glacier]

Can I use VPN per game or will I be penalized?

[night cloak]

@sick shale if my acct ban who will be responsible

Did you try to reinstall Pubgm@night cloak ?

[storm flume]

Please refer to subpoint 3.18 in #faq for further information, @wind glacier.

[sick shale]

What do you mean?

[wind glacier]

Ok

[night cloak]

@sick shale i open another acct to see my stats someone playing with my id how can be this possible

[torn zinc]

Can someone explain this? Why i get banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @torn zinc.

[night cloak]

WTF
Friends list problem irritating disappointed_relieveddisappointed_relieved
Every time I go down the list it comes to first again
I want see my offline friends profile want o message him
But this very annoying glitch plz fix this soon

[feral forge]

feel free to share your concerns and feedbacks in #old if you haven't yet, @night cloak.

[red canyon]

Hello I am not able to login in pubg mobile

I am from India plss help

@polar marsh @thin halo

[devout geode]

The game is banned in your country.

[red canyon]

I downloaded from tap tap

[devout geode]

No matter.

[sick shale]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us

[red canyon]

Ishh ok thank u

[thick girder]

How do I make my device work with pubg after I play pubg 1 match a day to try and get it to to think there no more restart it work for a few days then restart again

[night cloak]

What's your device @thick girder ?

[hallow gulch]

If I'm not mistaken, you have a tablet which you've stated having an issue with not so long ago. It's most likely your device being too old or not able to run the game well.

[arctic stump]

So, when did this happen ?

[night cloak]

It's a bug.

[thick girder]

Ok but am got one more question how come these problem not start when I first downloaded pubg on my tablet it worked fine during s14 s13 s12 s15and most of s16 the problems only started near s16 ending

[night cloak]

Your proccessor could be damaged.

(inside phone parts)

[vapid comet]

My account has been stolen by useing a fake link on facebook and he make a 3rd party connection to the account and connect his gmail too so can u help me to restore my acc back ?

[night cloak]

Contact customer support , mods here can't restore account's.

[thick girder]

Ooo how could I fix my processor if it damaged

[vapid comet]

Customer spport told me to wait 60 days and then i won't be able to open my account ?

[thick girder]

Also since at the end of s16 I started playing pubg to much could that be why my processor damaged if it is

[night cloak]

You cannot fix it , it's internal damage . Your proccessor could overheat because of playing Pubgm too often , which could contribute to the damage.

Although , lags could also occur because of the recent update , which could have some files that cause your device to lag.

[thick girder]

O

So I cant get new processor

[feral bloom]

No.

[thick girder]

O

[slate harness]

@night cloak can u answer yara question ?

[night cloak]

I would prefer to get a better device.

[thick girder]

I cant get one rn so I am stuck with my device

[slate harness]

Customer service told us to wait 60 days and then she won't be able to open the acc again @night cloak

[feral bloom]

If your processor is damaged, you'll end up having to get a new phone. I...don't quite know how you're here if your processor is damaged, though.

[night cloak]

I don't have any information regarding it.

[thick girder]

Wat you mean I dont think discord need much power of am processor so if am processor damaged that mean am still go into dis cord

[night cloak]

What's your device , @thick girder ?

[thick girder]

Samsung galaxy tab a (2017)

Also how come I fix this problem once before if am processor damaged

[feral bloom]

If your processor is damaged, your device shouldn't be working at all. But that is outside the scope of this channel. Perahps move to #chat.

[night cloak]

If your proccessor is damaged , it results in less power

[thick girder]

O so my processor not damaged

[night cloak]

Your device is pretty too old for Pubg Mobile. That's why you could have lags.

[thick girder]

I not lagging my device is restarting when playing pubg

[night cloak]

You mean the game crashes?@thick girder

[thick girder]

Ye

Am thought game crashes and the device restart thingy different

[feral bloom]

That could be down to a variety of causes.

[night cloak]

^

[thick girder]

O

[night cloak]

Your Snapdragon is 425 . It's very weak if you're planning to play Pubg Mobile on it.

[thick girder]

O

I didnt know it was that weak cis I used to play pubg mobile fine

[night cloak]

I have lenovo Tab 2. I stopped using it in season 5.

[thick girder]

Why

Did it break

[night cloak]

Game started to lag too much.

[thick girder]

O

[feral bloom]

Could be that your RAM space is being depleted. 2 GB is not a large amount of RAM to have. And yes, the 425 is a weak processor by today's standards.

[frozen schooner]

@vagrant forum how can i get metro royal voice pack??

[night cloak]

*** it's a reward for the rank***

[thick girder]

What is ram space

[night cloak]

Storage.

[feral bloom]

Not storage. Just high-speed memory that a device uses to store programs that it is using.

[night cloak]

Yeah , so it stores. Although ram doesn't really affect the frame rate

[sick fulcrum]

Someone has the logo information and logged thro email information and password (email linked) and signed into the account with an edited version of pubg to block me from accessing the official version to have some time to unlink the social media accounts and get the account?? Pubg is sleeping and is no one answering on support through the game... what can i do now??! No one is helping????!!!

[sick shale]

Would you mind taking a screenshot of customer service conversation?

[feral bloom]

@night cloak Eh, sorry, it is a form of storage. Just not the kind that comes to mind when one mentions computer storage. Again, this should be moved to #chat.

[sick shale]

Buying accounts isn't allowed, and that account does not belong to you, therefore you can't recover due to lack of information.

[sick fulcrum]

How it does mow belong to me

I have all information and it belongs to me

Its linked to my social accounts

[sick shale]

You purchased it and that's against PUBG MOBILE terms of service.

[sick fulcrum]

Then just banned the account

That guy stole it then just banned it

[pliant hull]

Hi, my account was banned although I didn't use anything! Please review the ban
My ID : 5546188935
My nickname: AST۝Uniq

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pliant hull.

[fathom ocean]

Hey please help me. Haven’t been entering game for a year . But now I’ve just installed it again, and it says I am banned 8th of April. I’m sure no one could enter the game except me, Facebook link is securely locked.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fathom ocean.

[wise dawn]

When can unlink email?

[night cloak]

You can't unlink email for now.

[night cloak]

Can you send the screenshot?

[undone void]

id 5326457039 name;Shazaib

[storm flume]

You can now access #emulator-chat and #emulator-support, @undone void. Revert this at any time by sending .emulator in #481204134859505684.

[neat copper]

Good evening! I have been playing PUBG mobile for 3 years now, since April 2018. A few minutes ago I was knocked out of the game, I logged in via Facebook and in the message they write that my signature (my Nickname on Instagram), which is 3 years old (!), Suddenly does not match user agreement. I thought it was the "dog" @ symbol and removed it leaving just my nickname. I receive a second departure and a letter that I am a repeated violator and my rating has been reset. I repeat, I've been playing this game for 3 years, I don't break the rules, I don't use cheats, I periodically acquire UC. Out of the blue, the rating has just been reset to zero! This is an egregious case! I ask you to return my rating (Crown V, without 2 points Crown IV) back. (possible translation errors due to google translate)

My ID : 569535461
My nickname: Aquarius356

[hollow mountain]

I can't understand plz explain this

[night cloak]

Hello!My account is level 77 I play pub g from season 2 and today my account is banned for no reason I never use hack and cracked versions I play pub g normally can you help me someone?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[formal grove]

Hi I got banned yesterday and I deleted the game and re-downloaded it but suddenly I got banned again I didn’t do anything wrong I deleted the game as they ask and re-download it that’s it

[polar marsh]

Please refer to the private message from @polar marsh for further information, @formal grove.

[hallow gulch]

Some game modes have been removed, so the achievements have no longer a meaning. Hence, why they're being removed.

[hollow mountain]

I don't know 🙄

[night cloak]

Achivemnts Which you can't complete anymore ( for example zombies , you can't play them now) will be deleted from your Achivemnt list

[hollow mountain]

Thank you

[night cloak]

No problem.

[hallow gulch]

Perhaps it's Your profile signature message that contained something that violated PUBG MOBILE's terms of service. Hence, a reset was issued. Your rating has been lost due to failing to abide by the rules again and therefore was issued with a punishment.

[red phoenix]

I was sitting in room. Host started room then this appeared and i was in lobby

[night cloak]

#old

[wise dawn]

Why?

[neat copper]

My signature is my Instagram nickname (aquariusphoto356). It does not contain insults. I have not changed the server, have not used cheats. I played with my friends as usual. There was some kind of bug on the side of the game, the signature was dropped, I removed the "@" in front of the nickname, and then my rating was reset. I have not violated anything, I have been playing your game honestly for 3 years. If your automated systems don't like my signature, then why reset the rating?

[night cloak]

It’s not possible to do. There’s no function allowing you to unlink email.

[mortal apex]

The unlink option is not available in Global version, as for now it's still in beta phase, @wise dawn.

[wise dawn]

Okey

Then it'll be soon?

[celest shadow]

The feature may be implemented in the near future, @wise dawn.

[feral forge]

it seems like you haven't downloaded/updated the map yet, @red phoenix.

[fierce night]

is that mean it comming in the next update?

we will be able to remove our E-mail?

[mortal apex]

No information about it. We hope it in the near future, @fierce night.

[fierce night]

is it available in the beta version cuz i lost my beta tester code ?

[storm flume]

Please avoid going off-topic, @halcyon depot. You may have unrelated conversations in #chat.

[fierce night]

if it is available that confirms that it will be in the next update right? 😦

[mortal apex]

As i already mentioned above, no information in this regard. We do only provide support for the global English version.

[carmine wave]

does anyone know what happens to it with ban for cracked version ? My account is banned for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @carmine wave.

[fierce night]

isn't it the beta version of the gobal version that you talking about ?

sorry for miseunderstanding

[quiet flame]

Hi, when you see this message, can you please come back?
In the game, he said data change at a time and I was banned for 10 years, I request the ban of my account id 51376310272 to be opened unfairly my e-mail address is [e-mail]

[polar marsh]

Please refer to the private message from @polar marsh for further information, @quiet flame.

[night cloak]

What does this mean?
I lose all my rank

[night cloak]

Same

[mortal apex]

No worries at all! Unfortunately, i do not have any other information regarding the unlink option in Beta and the tester code. We cannot help you with such issue, @fierce night.

[night cloak]

Dude everyone is getting this ‘cracked version’ ban for doing nothing and it loses all my rank I was rank conquer

[fierce night]

thank you just wanted to know ,
thank for your time

[neat copper]

Dear technical support, tell me where to contact in order to restore my mistakenly zeroed rating? I ask for your help.

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @neat copper.

[severe drift]

Hey I changed my server from eu to na accidentally is there a way to revert back to eu again thank u

[night cloak]

You have to wait 60 days.

[dense mango]

This morning a player stole my Steel Front level 6 suit. His player Id is 51276078142. Is there anything you can do about this? He walked up next to me and my friend and on purpose dropped his regular level 6 suit and my character auto picked his up and put it on and he took off with mine. Immediately ran to the exit and left. Please help.

[olive dove]

Report him in-game, that is all you can do.

[dense mango]

Do they do anything about this? I cant stand low life cheating thiefs...... what a piece of trash he is

I reported him. Let me guess.... just like everything else in metro they wont do a damn thing aboht it. This is getting to be ridiculus. I am getting close to quitting and finding something else.

[tall rock]

First of all, hello pubg Mobile team

[dense mango]

Now I cant post hahaha... this just keeps getting better.

[night cloak]

This game is trash no one cares that players are getting ‘cracked version’ for no reason we lose all rank and nothing happens the New State will be where I go now

[sick shale]

Hello, state your problem please

[tall rock]

Today Pubg Mobile Banned Me Unfairly for 10 Years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tall rock.

[dense mango]

I stated my problem just to be told to report it in game. And then nothing happens. It never does..... ridiculus.

[sick shale]

You can play in solo mode, or with your friends

[dense mango]

That isnt the point..... FIX YOUR GAME!!!!

[sick shale]

Please leave your detailed feedback about this issue in #old, @dense mango.

[dense mango]

I already left my issue here. Do something about it please.

I spend quite a bit of money on this game too. At least $100 bucks a week sometimes more sometimes a little less. Your loss when I quit playing because of the fact yall are to lazy to fix your stupid little glitches and bugs.

[sick shale]

It is important to leave your feedback in #old so it will be reviewed by developers and community team to give idea about players' experience and their issues in-game. That will be very helpful if you do.

[dense mango]

Then what in the heck is this PUBGM-SUPPORT for????

Not typing all of this out again. Maybe do your job and have the right people see it? How bout that????

[celest shadow]

Please be advised that the #questions is to provide community support for PUBG MOBILE, and we are only volunteers assisting. If you would like to get your feedback or suggestions for the game across to the developers, please make sure that you share them to #old.

[dense mango]

All you people do is tell others to go somewhere else with the problems until there is no where else to go. And then nobody looks into it and nothing gets done. Ridiculus!!!

Tell me to go play solo or with friends???? What in the hell kind of response is that?

[celest shadow]

Correct, we would redirect you to the proper channels or places when necessary.

[dense mango]

Well... you might want to let someone "important" know what is going on. Because this is absolutely no help.

[celest shadow]

We would like to inform you that the Metro Royale game mode may still require improvements, and submitting a report in #old would be helpful for the developers understand your concerns and implement said changes. This is mainly because the community team goes through the channel regularly to forward players' feedback, @dense mango.

[gray shale]

Two days Ago i had reported Insta channel selling pubg hacks get removed today successfully. Thank you pubg team👍👍

[celest shadow]

Thank you for your feedback!

[dire pebble]

Hello I want to ask why Bonus challenge not support in Germany?

[sick shale]

No, it's not

[kindred mauve]

Hello

[sick shale]

@kindred mauve Hello, how can I help you?

[kindred mauve]

I lost all my items in metro Royal for leaving the match

[dire pebble]

Any @woven raven is online ?

[kindred mauve]

And it did not warn me

That I would lose my things

I lost lv 6 armour and a terminal scope a ar and a shot gun and my uzi

And my lv 5 back pack

Ok so let me explain how it happend

[sick shale]

Leaving the match is same as being defeated in match

[kindred mauve]

But it did not warn me

[dire pebble]

Admin ?

[kindred mauve]

I lost my guns and armour as well

And usually you only lose back pack items

[sick shale]

There is a chance that you will lose some of gear items aswell.

[kindred mauve]

I lost all my gearr

IIT did not warn me that I would lose my gear

At all

[sick shale]

State your problem please

[kindred mauve]

I have proof I had those items

....

[dire pebble]

Why pubg no support Bonus challenge in Germany?

[sand path]

https://www.reddit.com/r/PUBGMobile/comments/mrkffx/pubg_mobile_metro_royale_feedback_megathread

[kindred mauve]

?

[sick shale]

Bonus challenge is available only in Middle East and some other certain regions.

[kindred mauve]

What is thia

This*

[sick shale]

That's how it's supposed to work, being defeated/or leaving the match will make you lose your items.

[dire pebble]

If I use VPN is no problem for my account?

[sick shale]

Usage of VPN isn't recommended.

[kindred mauve]

Not once did the game tell me exiting would make me lose my items

I forgot to grab some ammo and wanted to go back to get some

And I lose all my things

So Manny people will make this mistake

[dire pebble]

Ok thanks for your answer

[kindred mauve]

Rebel

[sick shale]

This rule is well known in Metro Royale mode.

[kindred mauve]

I just downloaded pubg yesterday

And I listen to all the

Rules

No where

In the metro royale tutorial did it say that

I just want a rollback man

I was doing so well

Is there any way for me to get a rollback

?

@sick shale

Sorry for ping

[sick shale]

Unfortunately there is no way to recover the lost items.

[kindred mauve]

So I quit the game thanks for the help i will look for another game to play bye

[winter palm]

My account hot hacked

[storm flume]

Please contact the customer service for further assistance, @winter palm.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @winter palm.

[waxen cave]

My account has been wrongfully banned

Hello, my account was banned for one day and the rating was zeroed with ID number: 5265978824 and accusing me of using a compromised copy! I swear to God that I did not violate the user agreement, and I did not use a compromised version, I downloaded the PUBG game from the app store Why is this injustice? It took me a lot of time and effort to upload I am a clean player and I have not penetrated the game, I hope you reclassify me as it was the crown I

[polar marsh]

Please refer to the private message from @polar marsh for further information, @waxen cave.

[stray echo]

hi

someone stole my account in pubg

[storm flume]

Please do not use languages other than English, @stray echo. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[lapis canopy]

Holy God

so it hasppened

[storm flume]

Please do not use languages other than English, @stray echo. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[lapis canopy]

Can't you actually restore your social account ?

[storm flume]

Please avoid going off-topic, @stray echo @lapis canopy. You may have unrelated conversations in #chat.

Please do not use languages other than English, @lapis canopy. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please contact the customer service for further assistance, @stray echo.

[olive dove]

@stray echo @lapis canopy You may have unrelated english conversation in #chat , please move or I have to mute you.

[stray echo]

ok

[lapis canopy]

Great.

[stray echo]

hi

someone stole my account in pubg

[sick shale]

@stray echo How?

[stray echo]

i was reigester in fake webist

[sick shale]

Do you have access to your game account?

[stray echo]

My account is linked to Twitter and he has been disassociated the account

But I have all the proof that the account is mine and that I have the purchases and their dates

like username and my frindes in pubg

[sick shale]

PUBG MOBILE can't assist if you have lost access of your account.

[stray echo]

but i have all the purchases

and i have all data

[storm flume]

Please contact the customer service for further assistance, @stray echo.

[hearty forge]

Hi I am trying to work out why I keep getting a 1 day ban. I don’t cheat or hack in anyway. And have been playing this game since season 1 but was banned once last season and once this season. A friend of mine snow got unbanned from a 10year ban so i know the system is faulty. I just don’t want it to happen again. Thanks

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hearty forge.

[radiant moat]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5226106159

The name of the account user C͜͡s・FOX

[polar marsh]

Please refer to the private message from @polar marsh for further information, @radiant moat.

[night cloak]

How can I report

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[shell glade]

I just want to ask that can a pubg id get hacked by going in anyones lobby?

[sick shale]

No

[shell glade]

Also how to get an id unban if it is banned without any reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shell glade.

[night cloak]

why i cant play metro on main acc

[night cloak]

Did you download the mode.

[night cloak]

yes

but it say beta version

[viral lake]

Please Get the in game recording features on pubg mobile !!!🙏

[night cloak]

i cant play

[olive dove]

Use #old to state your opinion.

[night cloak]

@night cloak try to delete it and download it again if keeps on going give an feedback

[viral lake]

@olive dove tq I got it.

[olive dove]

Please refer to this thread:
https://www.reddit.com/r/PUBGMobile/comments/mrkffx/pubg_mobile_metro_royale_feedback_megathread/

[night cloak]

emmm i can refer in chinese

[night cloak]

always

[olive dove]

As we provide support for the global version of the game, it will be of a great a help if you can give your feedback in English.

[night cloak]

👌my english is bad

[night cloak]

Google translate

look this

@olive dove

[olive dove]

The mode is in beta testing, which means not all accounts have been granted access to it.

[night cloak]

so i can play then report this issue

[old rune]

1. Noone should be logged in to my account. Ive been experiencing problems with someone logging into my account from what looks like Turkey and now this happens.
2. What newer version even is there? Im fully updated. I nade sure of it

[olive dove]

If you are interested in playing this mode, you may state this in #old, or the aforemntioned thread.

[olive dove]

This means your account has been compromised, you need to contact customer support for further assistance. Please refer to #faq sub-point 5.4. to do so.

[weak gull]

My account has been banned for 10 years and I have done nothing and I have evidence that I have not used ingredients to cheat and I have all the proofs. Please respond and accept the lifting of the ban.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @weak gull.

Please refer to the private message from @polar marsh for further information, @manic raptor.

[full sonnet]

sorry for the ping. same thing happened to me too. I don’t understand. I’m the only one playing on my device, and I haven’t played in a couple days

[round light]

hello

How to raise the game version illegally ,Do you support hackers ,And why there is no live technical support

[hallow gulch]

Happens when the game is accessed through a modified version of the game. Please wait for the upcoming update to fix this issue, and for further information in this regard, feel free to contact customer support.

[junior ore]

Any new codes to redeem ?

[hallow gulch]

Please ask such in #pubg-mobile.

[full sonnet]

interesting. wonder how this happened?

Never even thought about using a modified version of PUBG.

[hallow gulch]

Make sure all of your login credentials are safely secured from any outsiders.

[full sonnet]

I logged in via Game Center, which has 2 factor authorization

thats a shame

[old rune]

Really

So do i have to wait for the next uodate?

[hallow gulch]

Sadly, that is the only way to fix this issue.

[full sonnet]

hopefully its soon.

[old rune]

I thought updates came around bimonthly with the seasons

[full sonnet]

oh yeah, thats right.

Season started march-ish correct? so next one should be in may

[hallow gulch]

@exotic fiber No advertising.

[neat mason]

I have the same xp. No trace of any malicious attempts in my socmed links to pubgm, but still, a hacker managed to accessed my account. Now its banned for 10 years.

My only guess was the third link. It seems that developers dont have measures when a hacker tried to bypass your third link, if you will try to log in using third link, you can type any wrong passwords without having your account locked.

A simple algorithm and strings can easily crack your password.

Anyway, i dont know. Im still hoping for developers and trncent CS to read my email and also reconsider that ban.

Goodluck, bro.

[sick monolith]

Someone hacked my account and spent the 600uc and linked the Google play games to my account I contacted coustomer service. I need urgent help

@hallow gulch

[full sonnet]

sorry for ping.

exactly how it went for me! dont seemed to be banned yet though, lets see what customer service says.

[sick monolith]

Hdlo

Help

Someone hacked my account and spent the 600uc and linked the Google play games to my account I contacted coustomer service. I need urgent help

[hallow gulch]

Once the UC is spent, it cannot be retrieved. In the meantime, please be patient until CS reply regarding your hacked account.

[sick monolith]

Ok

😩

[neat mason]

Hope my xp wont happen to yours.

Try to bring in CS attention as the early days will be crucial for your account. Also, try sending them emails as well. And manage to have someone in their cs chat support tool.

Hopin you the best, mate. I know what you feelin right now. Everything will be fine

[full sonnet]

doing my best right now to work this out!

wish the best for you as well

[sick monolith]

Cs told after 60 days

[neat mason]

Thanks, bro!

[full sonnet]

man id be really devastated if I lost this account, this was my account since the beginning

[hallow gulch]

Please discuss this further in #pubg-mobile, @full sonnet and @neat mason.

[neat mason]

Same here. I played since season 2. Hacker deleted all my friends, changed my flag, and joined another clan (before it got banned)

[neat mason]

Ok. Noted

[full sonnet]

will do

[night cloak]

my gyro stopped working and i really have no clue on why it did stop working, i try to press the “always on” or “scoped in” on gyroscope in settings, and it still doesn’t work

[cerulean gorge]

Hi

Can someone help me i have problem?

[sick shale]

It could be a problem with the gyroscope sensor, you can test it by downloading calibration apps.

@cerulean gorge What's the problem?

[night cloak]

and what would the apps be called?

[sick shale]

Try searching "Gyroscope calibration"

[cerulean gorge]

Unranked

[sick shale]

Your account level must be 35+

[cerulean gorge]

Ohh okay thx

[night cloak]

@sick shale nothing pops up on the app store or google:/

my changed scope colors and my effect damage and it just started to happened after that

[feral bloom]

Does your gyroscope still function in other applications?

[night cloak]

@feral bloom like what do you mean? in other games or?

[sick shale]

Oh, not sure about app store, try to search on Google on how to test gyroscope sensor

[feral bloom]

Yes, in other games.

[night cloak]

no i only play pubg more than other games

[night cloak]

okay 👍

[sick snow]

How do I link my Fb account with my twitter? Theres no such other option...

[vale condor]

how can i unlink my account from facebook or any other ?

there is no option

[sick shale]

What device you're using now?

[sick shale]

From basic settings

[vale condor]

bro no option is there

[sick shale]

Take a screenshot please

[vale condor]

not having mobile now

bcoz once i unliked it facbook and then liked with new account

[sick shale]

How many social media accounts are linked, @vale condor ?

[vale condor]

facebook was linked and dont know i didnt linked it with twitter but is showing twitter too

and it is too linked with gmail

[sick shale]

There should be 2 social media accounts linked in order to use the unlinking feature, double-check please and take a screenshot when you can.

[vale condor]

yes 2 Are linked

in evening i will send u screenshot

[ocean fractal]

My pan doesn't gets auto picked. Why is that

[lapis jackal]

I reach conqueror north america this season if i change this season server i can get title next season ??

[sick shale]

It's disabled

[sick shale]

Yes, you will get rewards of highest tier reached

[lapis jackal]

Thank you ❤️

[inland summit]

I am not able to open pubgm beta version on my ios

??

[sick shale]

There will be an update to fix the issue on IOS devices, no information about the ETA

[inland summit]

Ok!! As i downloaded the game more than 10 times but still not working!!

Ok then i will wait for the next update then!!

[normal aurora]

how can i send video for hacks

[sick shale]

Do you want to report cheaters?

[normal aurora]

yes

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @normal aurora. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[humble phoenix]

ok, on shotgun quick matches shotguns rarely ever spawn when you land, which makes it not really fun when there are only like 5 shotguns on the small map

[feral forge]

feel free to share your concerns and feedbacks in #old, @humble phoenix.

[scenic trench]

Hello dear pubg mobile developers, I was banned for 10 years even though I didn't use anything. Please review my account 5265178555

[polar marsh]

Please refer to the private message from @polar marsh for further information, @scenic trench.

[solar geode]

Hi can I get help for hacked account access
As some one has hacked my account
And using it via FB log in
I have my Gmail log in and also mail id is linked to account
When ever I put FB unlink process
Other person starts it frm FB and unlink process stops

Hello any Dev or support guy here
Pls help:pubgm_op:

[sick shale]

Contact customer service via in-game settings and request them to unlink the unauthorised social media account. You can follow this conversation:

[humble phoenix]

Lost rank i when I made top 10 wow

[rich furnace]

hello i want too link my fb account too pubg can anyone tell me how it can be done?

[sick snow]

Ipad

[severe kestrel]

Why the mysterious crate event is not showing up in my game

[left quarry]

When I was playing erangel with my friends I killed 4 bots and why I got 10 years ban? I dint cheat anything I was concqurorer I dint use 3rd party apps or gfx tool or vpn? and why did you ban my account

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @left quarry.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @left quarry.

[sick shale]

Was your account linked to Google Play Games?

[sick snow]

I think so

Actually it was linked with Fb, and google play games.

I had to unlink it with my ipad to link it to a twitter account

[sick shale]

Some events in the game are region-specific

[severe kestrel]

I am in that region

[sick shale]

Google Play Games is probably still linked so it's not available on IOS devices, that's why you're unable to unlink it

[sick shale]

Try repairing the game if the event was available in your region.