questions

[night cloak]

what state?

[proven bolt]

I am not able to login?

[night cloak]

Hello
Let me ask again.
I was being banned for 15 minutes mid game for not having an updated version of gameloop emulator, when i clicked the update button, it said i have the latest version.
What kind of joke is this?

[proven bolt]

It show network error try again later

?

[dense dock]

can i ask in which cases the "radar" skill in the graffiti or rhythm mode wont detect you ? i know one of em is "if u were the ghillie but it wont detect u for as long as u wear that ghillie , whats the other cases if there is any.

[proven bolt]

I was able to login through email/phone to my account and I got both my linked accounts.
Thanks for solving my issue and a prompt response @night cloak!

[steady forum]

Guys does anyone know solution for tdm objects and players not loading

Also spectate not working

@torpid quail

@merry sandal @vital sluice

@thin halo

Its really annoying guys

[merry sandal]

If the usual troubleshooting steps didn't help, please write a detailed message in #old, @steady forum.

[steady forum]

What is the usual troubleshooting steps? I re-downloaded the game and made repair many times

When i open cellular data 4g it works normally

[merry sandal]

The issue only occurs when you're on a Wifi connection, then?

[steady forum]

Yes exactly

Vpn solves it

[merry sandal]

That looks like it is related to your connection. You may try contacting your ISP about it.

[steady forum]

Like resetting my router?

I will contact them and get back to you of you are still here

[merry sandal]

Sure.

[upper stag]

I want to change the country to Egypt

[night cloak]

It appears that your PUBG MOBILE account was created in the European Economic Area and because of this, it is bound to GDPR laws which means that you are not able to switch your country or regions at will; which explains why you do not have access to the change country/region option in the game. Be advised that there is nothing that we can do to help you in this regard.

[upper stag]

I want to change the country to Egypt

[upper stag]

Ok, I set up the account in Egypt, there is no way I can solve this problem

[night cloak]

no

[merry sandal]

There is unfortunately no information about this. Maybe you could try asking in #pubg-mobile and see if anybody knows?

[upper stag]

@night cloak Thank you

[dense dock]

isnt pubgm supposed to provide that info? thats a parameter of their new mode they supposed to have the answer for that... or they just make a random mode and wait us to discover its rules ?

[merry sandal]

Since nothing else in mentioned, I don't think there is anything else that would give players the same effect as the ghillie suit. You can always contact the customer service for specific questions.

[dense dock]

i see , i was just asking coz in the latest games i played in that mode people without the ghillie suit , werent getting detected by my "radar" skill even tho they were right next to the radar. i thought it could be more ways to hide from the radar but since there is not ig there might have been some sort of bug or lag? I'll try to get a video of it if i encounter it next time.

[soft ferry]

Hello. I have a problem with drawing the Miller's hairstyle in this costume. The problem appeared after the last update. On low and medium graphics settings, the hairstyle is displayed incorrectly. This persists even after putting on a helmet of any level. Can you tell me how to solve the problem?

[viral bear]

Is there any solves for the fake damage bug???
I got the bug in 3 games in a row! Its annoying

I always lose because of it
How 70 groza ammo did no damage?
Its 70 ammo with no misses !
And half of them are headshots

[night cloak]

sometimes i might be due to your internet

[strong portal]

Why 2vs4 ?

[mossy ore]

[night cloak]

rest might have left the match

[mossy ore]

^

[viral bear]

Also not only this bug !
Me and my friend was driving to the save zone and everything was ok
What is this?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @viral bear. You can also submit a report in #old in compliance with the channel's pinned instructions.

[strong portal]

But there is injustice. They could defeat

[cloud ginkgo]

@vital sluice bro need help

can i check that when i bought my advanced room card

the exact time

plslogan bro

help

[vital sluice]

Please contact customer support in-game regarding that.

[cloud ginkgo]

how can i

when ever i ask

they give me articals

how can i ask

._.

@vital sluice help me bro ;-;

[vital sluice]

If you state your issue clearly, they can try and help you.

[cloud ginkgo]

they just give me option

i cant write any msg

they just give me mention

[night cloak]

They wont be able to unlink email

[cloud ginkgo]

@night cloak bro help

[night cloak]

click This

and state your issue

[cloud ginkgo]

oh thanks!

but did they tell the exact time

cause anyone had do frod

and i need to prove it

[cloud ginkgo]

thats why i need the exact time

[night cloak]

wait and see

i don know

[celest shadow]

Feel free to report it in #old.

[night cloak]

@celest shadow Someone ban me from discord support ?

[storm flume]

M░A░L░I░K░#8407 was banned | Cheater.

[hallow gulch]

Knowing that they've accepted the information, the team will proceed according to the case that has been requested by you.

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @blissful stream.

[reef pawn]

hello can someone please help me here i lost my game because of hacker and he linked my game with facebook and twitter i have only email in the game i spoke 10 time with pubg no one doing his job i give them everything but they didn’t want to help me can someone help me here

[lunar current]

Facing the crash issue again on Android 11 although it was fixed for few matches after updating android system webview.

[hallow gulch]

Having their email is the biggest problem, once you've gained access to the Email login method, you'll take the hold of the social media accounts.

[quasi harbor]

just a quick question can i use emulators other than gameloop for pubg cuz i tried using nox player and i got 10 min banned for no reason what am i doing wrong

[hallow gulch]

Please only use the official PUBGM emulator, being gameloop.

[hallow gulch]

Disable it, see if that works.

[reef pawn]

@hallow gulch

[hallow gulch]

Refer to the conversation shown in the picture. Customer support will help get the unwanted socials unlinked.

[hot robin]

When is this season ending

[elfin canopy]

Around 15th May. No official information.

[reef pawn]

i swear i swear i did all that and it was true i got everything and i told them everything but they didn’t help me ....

[vast totem]

It's not worth to make like 50 team games in solo cuz I get

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vast totem.

[hallow gulch]

Once you've provided all the information needed, customer support will either accept or decline your details. It's most likely that the information required doesn't match. Please try again.

[reef pawn]

yesssss thank you 🙏 but everything is true and i can proved it to you

[reef pawn]

can you please tell me how i can delete the game soo the hacker can’t open it and i can’t open it anymore because this game like sh..... i don’t know how i spent 2000 € to this game

[hallow gulch]

If you have the Delete option in-game, then you should be able to do so.

[reef pawn]

he can’t open it anymore yah??? i mean the hacker

[hallow gulch]

Once you delete your account? definitely. No one will be able to access the account as all the data will be gone.

[lunar current]

Tried already

[light vault]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id:5770313797

The name of the account:اوٌلاو؟

[storm flume]

Please do not use languages other than English, @light vault. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @light vault.

[willow briar]

is it true pubgm will end on 29 of April ?

[thorn radish]

Calculate The Points It's Wrong The Last Match Score Didn't Register

[night cloak]

no

it is PUBG LITE pc version

[willow briar]

ah ok thank u so much

@night cloak

[covert mason]

best 6 matches count in points, so 7th match doesnt count

[thorn radish]

Only 6 matches Count out of 12 matches?

[night cloak]

Yeah @thorn radish

6 best matches

[covert mason]

Yes, best 6 matches that you play count in your results @thorn radish

[pine mantle]

How about a YouTube channel featuring a pupg hacker

[versed helm]

Why game crashing in black shark 2 with latest chrome and Webview updates ?

@vagrant forum

[fiery grail]

H

[plush sonnet]

This Happens In Crew Challenge

[plush sonnet]

Ban In Crew Challenge Match But His Crew Still In Ranking

Crew Ranking- 15
Crew Name - JJ BROS

[tropic dome]

discord hack selling aorus hack take action

@vagrant tulip no server ban i do here report also

[compact kettle]

i was having trouble with livik map and the game was kicking me out now most of the maps are having the same problem and i cant play pubg why is that happening

[versed helm]

@compact kettle game crashing right?

[compact kettle]

yes

[versed helm]

Same problem

[compact kettle]

bruh this game

[versed helm]

game crashing in black shark 2 with latest chrome and Webview updates

Idk why they are noobs they dont have answers maybe

[feral pine]

What does it means?? And i didn't make any payment,, so which screenshots i will provide??

[jade nest]

@compact kettle Uninstall your android system webview app.

[feral pine]

Please help me. I want to unlink my mobile number.

[jade nest]

Email/mobile number cannot be Unlinked

[versed helm]

@vagrant forum can you give at least my answers should i report to your higher persons ?

[feral pine]

Why.. My account was hacked,, hacker added mobile number.. And he is accessing by mobile number

[jade nest]

You never made any purchases?@feral pine

[compact kettle]

how do i do that ?

[feral pine]

No sir

@jade nest

[jade nest]

@compact kettle by clicking uninstall.

[compact kettle]

oh ok

[versed helm]

It will still not work

[feral pine]

What should i do now

[vagrant forum]

The webview update crashes were caused due to an error on Google's end. Pretty sure it was fixed recently and if you update it to the latest version it shouldn't crash anymore.

[jade nest]

Try to downgrade your chrome too if it doesn't work..@compact kettle

[versed helm]

@vagrant forum i am also tech and software expert i want to know this error is from the game side server or google i tried all possible ways to fix it

[jade nest]

@feral pine You can try providing all the answers and write in the payment thing that you never made any purchase in the game.

[compact kettle]

ok tyy

[vagrant forum]

As I mentioned, it was due to the webview app itself and was fixed later with a newer version update. PUBG Mobile wasn't the only app that had crash issues. The only known solutions that worked for most users were to either uninstall Android Webview app or update it to the most recent version, @versed helm.

[versed helm]

Ok thanks for sort it out

[cloud ginkgo]

@night cloak bro

need help

after i ask them they gave me an articals

after that there are no more option to chat

@celest shadow help pls

i need to know that when i bought 7 use advanced room card

i need it urgent i need to take it as a proof

anyone had frod me

thats why

i need the exact time

pls help ._.

[celest shadow]

You need the date and time of when you purchased a 7-day advanced room card?

[cloud ginkgo]

yes

[celest shadow]

I do not think it is possible to even obtain that information unless you yourself can remember the day you bought the room card from the shop.

[cloud ginkgo]

no let me tell you in detail

i had 2 7days room card thats why i said my friend do you need it

he told yeah i need i will do a tournament

i know him from 4 years

thats why i think i can trust him

he tell me to give the info

he did not do id hack but

he used my uc

and now he is telling if you can proof that i had bought this 7 use advanced room card

i will give you back

but you need to proof it

please help me ._.

[celest shadow]

I would like to remind you that account sharing is against PUBG MOBILE's terms of service. If your friend accessed your account, and then used the virtual currency to buy in-game goods or et cetera, it cannot be reverted.

Unfortunately, there is no way to obtain that kind of information.

[cloud ginkgo]

no i dont want to get back my uc from pubg mobile

i just need that information

[cloud ginkgo]

when he bought 7 use advanced room card nothing more

[untold kelp]

I'm faceing some problem to install gameloop 7.1 (2021). error problem anyone help

[cloud ginkgo]

just need the time when he bought

pls help ._.

pls piston bro

[celest shadow]

Unfortunately, there is no way to obtain that kind of information.

[storm flume]

You can now access #emulator-chat and #emulator-support, @untold kelp. Revert this at any time by sending .emulator in #481204134859505684.

[celest shadow]

Please use #emulator-support for further assistance, @untold kelp.

[untold kelp]

@celest shadow ok

[cloud ginkgo]

i get hope by anyone tell me that i can know the time but

its ok :>

[fast night]

how to fire in pubg

@celest shadow plz help

[celest shadow]

The buttons that are circled in red are the fire buttons, @fast night.

[grand vapor]

Someone hacked my account and I keep getting this error message.

[fast night]

oh thanks

[storm flume]

Please contact the customer service for further assistance, @grand vapor.

[celest shadow]

Which application are you referring to?

[desert yarrow]

can i talk with someone of staff i've a question

[round spear]

It's been one fvking day and this keeps happening

Can't login to my account

[celest shadow]

How can we help you?

Game launchers native to the device should be fine to use. Please avoid using third-party game launchers though.

[mental cliff]

I have a big problem

[desert yarrow]

whi dominations and ruins fpp don't findany match in eu server ?

[celest shadow]

Are you using the Korean version of PUBG MOBILE, @round spear?

[round spear]

No it's the global version

It started happening since yesterday

[celest shadow]

Which social account do you use to log into your game, @round spear?

[round spear]

Google play and Facebook

[desert yarrow]

i've to play in gfp with 300 ms for playng domination fpp ahahha

[celest shadow]

Match making duration depends on how many players are currently matching/playing in that specific mode, map, perspective and timing.

Yes, it should be fine to use.

[mental cliff]

I had a PUBG account linked to Facebook, but my account on Facebook has been disabled, and I cannot access my account on PUBG. I have old messages for the account and I hope my account will be returned.

[celest shadow]

Why are you unable to login in the first place, @round spear? What is the error you face?

[wind viper]

where can i find information about all the recent PUBG Mobile tournaments? mainly NA,EU and AS.. looking for standings, orgs, prize pools etc?? is there one place to find these things?

[round spear]

When I try to login it'll keep on loading and then it'll give me this message

[celest shadow]

Please contact the customer service of your disabled social media account in question for further assistance:

▫️ https://www.facebook.com/help

[round spear]

I tried different connections but nothing changed

[round spear]

After that it'll tell me to wait 290 seconds then try again

[candid ibex]

Can talk #tournament

[wind viper]

ty

[mental cliff]

I have tried many times without success and the reason is Facebook Fake Names 2020 Update Rules

[celest shadow]

Please refer to subpoint 4.8 in #faq for further instructions, @round spear.

[desert yarrow]

I try almost every day, I waited 7 minutes and found no match, even last season

[round spear]

I swear I tried that and I even I tried repair but nothing working

[celest shadow]

You may want to consider playing Domination in TPP instead of FPP, or FPP Team Arena.

[celest shadow]

It has something to do with your Internet connection. Unfortunately, you will either need to contact your Internet service provider or try a different Wi-Fi/Cellular connection.

[round spear]

Okay but I tried different connections. something is wrong with all em? Doesn't make any sense

[mental cliff]

I can show you my account ID, name, and live streaming videos played on my account

[celest shadow]

You should contact your Internet service provider for further assistance.

[versed helm]

Reset Your dns

[round spear]

My brother is using same connection why he didn't face that problem?

[celest shadow]

You will need to recover your Facebook account or use another linked social account to log into your game account.

[versed helm]

@round spear you are from india?

[round spear]

No

[mental cliff]

I have spoken to the support agents at Facebook, but they told me your account has been permanently deleted

[versed helm]

Which country?

[round spear]

I live in usa

[versed helm]

Ok

[celest shadow]

Feel free to contact the in-game customer service for further assistance, @mental cliff.

[versed helm]

@round spear using wifi or data?

[desert yarrow]

i play all these but i like play also domination fpp

[night cloak]

When i will get the participate reward coins in crew challenge

[celest shadow]

If there are not enough players playing that specific mode, map and perspective combination in your selected server, your match making time will be longer than usual. I hope you understand.

[mental cliff]

I also wrote to the support clients at PUBG and they said why not you did not link it to another account, even if the first account was broken, you can open it from the second account

[night cloak]

One of the my social media hacked which linked on my PUBGM account what should I do 😑

[night cloak]

Unlink

He can cancel unlink easily

I don't have access with second link

Damn

Be online for 24/7

😂 still not solve it

[celest shadow]

Unfortunately, we cannot do much to help you here on Discord either.

You should try to recover your hacked social media account from the unauthorised person first by contacting the customer service of your social media in question, @night cloak.

[night cloak]

I did not got my 100 points in crew challenge as participate reward help!

It won't work cuz he changed all recoveres

[mental cliff]

Yes, thank you . I knew that no one could return my account that I played on and had fun .

[celest shadow]

Are you referring to the Talent Coins? Please provide us with a screenshot.

[night cloak]

Yes

[celest shadow]

You can contact the customer service of your social media regardless of what the hacker has modified. You may refer to subpoint 2.8 in #faq for the social support links.

[celest shadow]

Thank you for understanding.

[night cloak]

Like that wecan redeem stuf from store

[celest shadow]

Have you received 100 Talent Coins before when participating in the beginning?

[night cloak]

No

Is there any requirement

[celest shadow]

I am not very familiar with the All-Talent Championship yet, feel free to ask other players in #pubg-mobile for now, @night cloak. I will get back to you with a proper answer.

[night cloak]

Ok

[pearl blade]

Why can't I hear to blackpink song in hundred rythms?

It was there before a few days, does it change frequently?

[night cloak]

Glitch🙂

[pearl blade]

ah

Is it for everyone or just for me?

[night cloak]

@pearl blade wait what? We hv blackpink song? 😭😭

[pearl blade]

There was blackpink dududu song before

But not now :/

[night cloak]

I dont have that. What blackpink song that hundred rythms hv?

Ahhh okidokiii😭😭 where u got that? From redeemcode?

[pearl blade]

No, there are places in hundred rythms map (idk what that place is called, there 2 marked in the map), they have many songs and one of them was that song

[night cloak]

Ahh okeyy

[torpid pecan]

Is i pad view legal ?
If illegal can i use custom resolution on the emulator?

[shrewd iron]

Good day, I have a problem such that in the basic settings it does not show a line with an Email binding, everyone has it, I don’t have it

[covert mason]

@night cloak you will get participate coins after all the days finish

[night cloak]

Can we look for whom the popularity has been sent

[gloomy dagger]

Modification of game files is against terms of service.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @bronze warren.

[feral forge]

unfortunately, no.

[night cloak]

Can we unlink the email

Hacker playing crew challenge and sharing winning screen shot.. team name GCHOFFLICAL and Drag OP. Ban this crew

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[left jolt]

Ehm, auto pick-up on pans has been removed?

[night cloak]

You need their match id??

[celest shadow]

Please make sure that you participate by playing 6 matches with your crew a day to receive your 100 Talent Coins. You should receive the via your in-game mail.

[night cloak]

Please only report on Discord if you have a video evidence, @night cloak. Make sure to report from the score/spectate screen.

[celest shadow]

Yes, you do not automatically pick up pans now. Please share your feedback about this in #old.

[left jolt]

I see, good to know I am not the only one. 😛

[night cloak]

If you need there cheats . I can buy and send you.. but you need to patch there hacks / cheat.. this is not fair. They ranked #1 yesterday with cheats. Now they using same cheat in crew challenge.. i don't have video proof because they never upload gameplay. And they have anti spectators hack.. we cant spectate them. They show offline in friend list but they are in game at that time

See this .. there is on off switch which they use in game to disable anticheat and spectators mode

@night cloak Feel free to report the Telegram group here: http://cheat-collect.pubgm.cc/. The team will investigate those and take necessary actions and patch cheats. You need to understand that this is a community support here on Discord. Repeating here will not help the situation in the slightest.

And see left below corner .. there game version is also different then normal its 1.3.99999 . These is not such pubg version launched yet

They simply modified the SRC version. Looks like they are using stolen accounts. People change SRC versions on stolen accounts to stop the owners from logging in.

Your developer and moderator should Stop these game version modification.. when you know it can be used by game hacker and account hacker in harmful they.. then why you are allowing such things on your server

Somebody help me please

I got ban because of user agreement volience

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

I also found such codes used by hacker

.sh shells can do this.

@night cloak The Discord moderators here are volunteers only moderating this Discord server, not the game. And, screenshots can be easily manipulated to frame others/competitors, hence we need video evidence.

And, please use http://cheat-collect.pubgm.cc/ to report those cheats. The developers will look into those. This channel is not being monitored by the developers.

Can i get any moderator direct contact so that i can tell him all the telegram channels . Hackers group , cheat seller group , so that he can easily forward them to pubg official developer and developers can quickly patch those codes

I am searching for hackers on telegram .. you will be surprised to know that there are mpre then 500+ pubg cheat developers

@night cloak If you tell a moderator, they will need to write in http://cheat-collect.pubgm.cc/ to report as well. You can report them yourself to save the time of a moderator. I know you want to help but this is not the way to report.

Hmm. But if i get one moderator support then it will become easier for me .. i can report all

I am a human not a machine

I am doing this volunteerly

Moderators are human too and they are volunteers.

Please move to a discussion channel: #chat pr #pubg-mobile for further discussion. I cannot repeat this over and over again.

I heard the news that moderator have power to ban hacker directly . Is it true

It is false news. Moderators are only moderating the Discord server. They don’t have any connection with the developers.

But i saw this news in pubg ban pan trailer. I think

You probably misunderstood game moderators with Discord moderators. Game moderators, also known as the security team are not available on Discord. And, the only way for you to reach them is by using this: http://cheat-collect.pubgm.cc/.

Ok i got it. But @lime juniper
Has powers to ban cheater

@night cloak Only if you can report in #cheater-reports with the pinned instructions.

Thanks for clarification .

[reef vector]

I noticed that there were changes in my account when I entered the game today, there was a change of clothes clan and flag, I think someone has entered my account, I wrote in the support section of the game they said they will return, can you help me, my name 『ACI』 DaRkSiD

[night cloak]

@reef vector I recommend resetting your password on your login methods, adding 2FA on all the socials and then go to your game’s basic settings > log out > log out from all devices. This should stop anyone from entering your game.

[reef vector]

@night cloak What is 2FA

[night cloak]

2 factor authentication. You need to use an authenticator app (Google/Microsoft), or your phone number. It is normal that our passwords sometime gets compromised. But 2FA is there to prevent people from logging in even if they get your password.

[slim musk]

Guys can anyone help me I get banned 10 years yesterday without breaking any rules 🥺😔🙏

[polar marsh]

Please refer to the private message from @polar marsh for further information, @slim musk.

[reef vector]

@night cloak thanks

[night cloak]

Lol. Cheater playing with cheat . They are not getting banned. But legit players getting ban. Its call GREAT AI developed by 10000iQ developers

Feel free to use #old for your feedback and suggestions.

[elfin carbon]

@night cloak you can help me ?

I bought a royale pass for season 18 but did not rank 25 instantly

[night cloak]

@elfin carbon Did you buy the Elite Plus?

[elfin carbon]

1 minute please

Elite pass for 600 UC

[night cloak]

@elfin carbon Only the Elite Pass Plus gives you 25 levels instantly.

That is the 1800 UC one.

[elfin carbon]

in the description it says instantly jump to 25 ranks

[night cloak]

You mistakenly purchased the 600 UC one that doesn’t.

[elfin carbon]

Okey thanks

[hollow dock]

My account was stolen, the person who stole the account is connected to Twitter, how can I delete it without waiting for 7 days?

How?

[devout sleet]

hello, I recently encountered a strange thing, recently after finishing the game in pubg mobile I was sitting in the lobby with a friend and suddenly I got a call in the game itself an audio call from the "official PUBG Mobile team" with a full screen interface like in past android devices, there was to answer and disconnect, I clicked on answer but there was no answer. after which I went back to the lobby with a friend, told him but he did not believe it and I did not take a screenshot because I did not understand what the ... happened. Someone encountered an audio call in the game itself from the "official PUBG Mobile support" or will be able to explain what happened and with what intentions?

[hallow gulch]

Via the login page, or through your basic settings.

[celest shadow]

It's part of the April Fool's prank.

[devout sleet]

Oh

[celest shadow]

Nothing you should be concerned about, haha.

[devout sleet]

So i pranked from pubg mobile, <3 ya mate)

[celest shadow]

Yes, you did.

[devout sleet]

Thank you❤

[hollow dock]

Can't you give special support? because Turkish officials do not give much support

[astral escarp]

Hi guys, I own an iphone 12 with a Bussines 1 gigabit connection and the game has connection problems (50ms/100ms/400ms/500ms), only I have this problem? I should have 20ms fixed.

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @night cloak.

[sick flicker]

do you have email for contact ?

[celest shadow]

[e-mail]

[celest shadow]

Please report the issue to #old.

[hollow dock]

Can't you give special support? because Turkish officials do not give much support

[sick flicker]

thanks

[celest shadow]

Please contact the customer service in-game for further assistance, @hollow dock. You may refer to subpoint 5.4 in #faq for further instructions.

[astral escarp]

I understand that it can represent a problem. I just want to know if this problem is coming from me or the game.

[shrewd iron]

Good day, I have a problem such that in the basic settings it does not show a line with an Email binding, everyone has it, I don’t have it

[chrome void]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5692844866

The name of the account user Mode

[polar marsh]

Please refer to the private message from @polar marsh for further information, @chrome void.

[charred talon]

my gameloop is showing nan downloading

[storm flume]

You can now access #emulator-chat and #emulator-support, @charred talon. Revert this at any time by sending .emulator in #481204134859505684.

[silver nacelle]

name mohamedAymaN

[nimble ginkgo]

hi my account banned after verison problem how to fix

[polar marsh]

Please refer to the private message from @polar marsh for further information, @nimble ginkgo.

[silver nacelle]

Account name because I don't remember the hands

My account item 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @silver nacelle.

[night cloak]

j’ai une question

[jaunty canyon]

You guys reset my rank for some odd reason and banned my account for a day

[polar marsh]

Please refer to the private message from @polar marsh for further information, @jaunty canyon.

[twilit ferry]

Can I have the email for customer service PUBG

[floral sedge]

The threat from above achievement is not getting completed because of the fountain landing as I tried landing in the center of the fountain and in the fountain for more than 12 times and it is still not getting completed
Please give me a solution for this problem

[pseudo tinsel]

Did someone in the pubg team know if the developers know about the speed bug in metro mode ?

If not, can you tell them ?

Here is the bug:

• The player put a pink exoskeleton in is body armor at the first place
• The player takes a blue exoskeleton in his bag
• During the game, the player just have to go on inventory and press “equip” button on the exoskeleton to switch it. Each times it increase the speed by 1%…
• Do it many times to increase the speed >60%

Everyday i report peoples using this sh*t. So please do the necessary to fix it ..

In my opinion a know/leaked bug should be fixed ASAP (In priority P0), don’t wait for the next season

[mortal apex]

Feel free to report your concerns in #old, @floral sedge & @pseudo tinsel.

[twilit ferry]

If I get banned for one week with playing with hacker. do I get another banned one week or 10 year from playing with hacker

[night cloak]

j’ai un problème

j’ai un installer pubg et à chaque fin de game sa s’arrête instante. j’ai contacter apple et y mon dis de vous contacter vous

[copper stag]

I wanna ask something, if i reach top 500 on like for eg 18:00 GMT and i slip to top 1000 on 23:59 GMT, will i still get conq?

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[copper stag]

And if im top 500 and become conq after 24:00 GMT, and i slip to like, top 1500 that day. Will i still be conq or demoted?

[olive dove]

No, you have to be in top 500 when the new day starts at 00:00 UTC.

[night cloak]

I have a pubg install and at the end of each game it stops momentarily. I contacted apple and told me to contact you

every time I start a game when I finish it the game closes directly and I have to restart it

[copper stag]

??

[night cloak]

I contacted pubg mobile french but they told me to come here

[olive dove]

you will remain conq. til the next day, even if you are not in the top 500.

[copper stag]

Oh ok, ty for the help

[olive dove]

you are welcome.

[night cloak]

??

[young storm]

How to fix the Custom Rooms Glitch of match server not responding?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @young storm. You can also submit a report in #old in compliance with the channel's pinned instructions.

[hallow gulch]

Refer to subpoint 4.5 in #faq for a possible solution.
-In case you're using android, make sure your webview is up to date with its updates.

[grave charm]

I have issue i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @grave charm. Remember to read through #faq before asking questions in the support channels.

Please contact the customer service for further assistance, @grave charm.

[night cloak]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5145861779

The name of the account : 么『DETTOL』么

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[jolly ginkgo]

Hallo . I have issue with crew challenge i need a help !?

[subtle fog]

Hi

[dusk merlin]

Hello guys

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @jolly ginkgo. Remember to read through #faq before asking questions in the support channels.

[jolly ginkgo]

@storm flume i have a problem with crew challenges i played last 2 days and i got 197 points but you can see that just write 147 points I ask why !? Have any problems with my game !? When you’re adding all together should be 197 points is it clear!? Please help me as soon as possible thanks a lot .

[olive dove]

only best 6 matches count towards your overall ranking.

[agile helm]

my account has been banned by mistake how to solve the same problem

[polar marsh]

Please refer to the private message from @polar marsh for further information, @agile helm.

[grand vapor]

My account has been hacked, how do I solve this problem?

[leaden stag]

my account has changed servers and so reset my rank and stats as well , i did not do such request . i would very much appreciate any kind of help to solve this problem

[feral forge]

how did you get hacked? and do you still have access to your game account?

[grand vapor]

Yes, they changed srcversion

[feral forge]

contact the in game customer service.

[grand vapor]

No help

[feral forge]

unfortunately you will have to wait for the cooldown in order to change your server again.

[grand vapor]

They told me to wait 60 days

I changed all passwords and stuff. All I need help with is changing the SrcVersion.ini

[leaden stag]

i did not changed it myself , my account might have been hacked . i changed all my passwords in case but i did not do such request to change my server ...

[olive dove]

That might get your account banned, do not change the game files.

[grand vapor]

But how can I help it, pubg mobile support is so terrible. Can't they have dedicated units to help people who get their accounts hacked.

[night cloak]

Not terrible, u just dont want respect rules

[olive dove]

The process takes time to verify that you are the right owner of this account.

[leaden stag]

i have tried customer server as well , all i get is bot answers that are not really helpfull .

[grand vapor]

Tell me what I should do bro, can you borrow me your account so I can play comp on it?

[grand vapor]

Thank you.

[night cloak]

@grand vapor i dont trust you, my account gonna be banned too

[grand vapor]

I gave them all the information they need. They can look at IP address and ban the IP that is not always using my account... If you get what I mean.

[leaden stag]

i tried to do that as well , i still got bot answers and not even made to request someone that can actually assist me , i am afraid that the hacker might access my account again and do more than just change my server and play .

[olive dove]

@grand vapor @leaden stag
The customer service receives an enormous number of requests every day. It takes time to review all of them. We kindly ask for your patience and understanding while they get to your request.

[leaden stag]

i completely understand that , however i only got bot answered and asked to rate the conversation with the bot . not even asking me to wait for the customer service to get back to me .

[ocean wyvern]

Does anyone know how to get a 7 day or 1 month ban, after you got already 3 bans?

[winged kraken]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game. I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE The account id 5209985850
The name of the account user ギالعراق

[polar marsh]

Please refer to the private message from @polar marsh for further information, @winged kraken.

[night cloak]

hello

my pubg mobile account is hacked can you guys help me ?

[hallow gulch]

For assistance regarding account related issues, please contact customer support.

[coral dawn]

I wonder why did pubg mobile banned my Friend? 552929412

[polar marsh]

Please refer to the private message from @polar marsh for further information, @coral dawn.

[night cloak]

Retrieving my account I have all the information about it, please, I spent money on it

[storm flume]

Please contact the customer service for further assistance, @night cloak.

[exotic grotto]

Hey guys im looking to safely delete pubg mobile and reinstall for saving memory... how would I possibly do that? (My facebook is connected, so will I lose progress in the game if I do so?)

Can anybody pls answer my question for the safe call?

[olive dove]

If you have a social media account [e.g. FB, Twitter...etc.] connected to your game, you should be able to delete and reinstall the game without losing your progress.

[exotic grotto]

Okay, thanks

[storm flume]

Please refer to subpoint 5.4@night cloak in #faq for further information, .

[astral moth]

I am using same device same location same wifi I used to have around 20 to 40 MS now my Ms goes crazy Like sometimes 400 or 500

Got me killed so many times

It is happening after new update

Any suggestions or help ?

I reinstalled pubg cleared all data

Graphics smooth extreme

Device iphone 12 pro max

If it is happening to the best device with best network and location then what is happening with others

[night cloak]

Wap

[fleet peak]

PUBG MOBILE Esports (@EsportsPUBGM)

Trust his account is based on a reason game loop In the past, his account was banned for 3 months, and after 10 years he defeated you, without a reason for his account:5268650189

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fleet peak.

[night cloak]

Oh

[edgy pelican]

Hi guys, when ever I buy uc I don’t get it?

Can someone please explain why

[bold kindle]

Will any accounts created in korea be affected by the ban of global players on pubgm korea?

Even if you live outside of korea after account creation

[arctic jacinth]

ok

[gusty thicket]

Where to report

[frozen wedge]

@vagrant forum i want to remove pubg link from my twitter but i cant revoke it cause my twitter is suspend how i can revoke it on another way?

[vagrant forum]

You can use the unlink feature in-game to remove the linked Twitter from your game account.

@gusty thicket, the form is temporarily closed for now. You can report again when it is reopened after a few days.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[humble phoenix]

I am level 36 and diamond 4 and they put me in a match in livik with conquerors great team balancing

[onyx dagger]

It's just random, @humble phoenix.

Or you might have played with your friends who are like in high tiers such as crown, ace, etc.

[modern timber]

Hi support

I hope you are good today

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @modern timber. Remember to read through #faq before asking questions in the support channels.

[modern timber]

Now
Many people told us on dif. Social media accounts thar KRJP server will get deleted from pubg mobile (GLOBAL)
Please now i want from you
1-Is that real or not?
2-If real all the acc. with KRJP server will get bànnéd?

[night cloak]

@modern timber It is false news. They are not getting deleted.

But people from outside the two regions won’t be able to access the game.

[prime plover]

anyone else not getting crew challenge credits In mail

[modern timber]

Now if i am playing on pubg mobile global version
And playing on KRJP Server
What will happen to my account?

[night cloak]

@modern timber Your account won’t have any issues.

[modern timber]

Can i still have access to Global version?

[night cloak]

Should be. Unless you are living in a region where the game is not available.

[onyx dagger]

If you did play crew matches, you will get some talent points for sure. Try checking your in-game mail after some time.

[modern timber]

And one last question please i want to change my server before 60 days if there is any way to do that?
My ping is so awful
Even can i contact with customer service from another way(email - web)

[prime plover]

What’s time time frame cause I haven’t gotten points from yesterday either and neither have my friends in the crew I’m in

[onyx dagger]

Sadly, that isn't possible, @modern timber.

[modern timber]

I dont want to lose my account.i am playing on KRJP server 😢 😢

[onyx dagger]

Kindly be patient for another moderator/staff member to assist you with this.

[onyx dagger]

Your account won’t have any issues.
As hope said.

[modern timber]

Thank you very much @onyx dagger and @night cloak
🤍 🤍

[onyx dagger]

You're very welcome!

[oblique kindle]

Iso need help please 😩 😫 😩

My Account get banned 10 years😫 😫 😫

[polar marsh]

Please refer to the private message from @polar marsh for further information, @oblique kindle.

[torpid yoke]

Yesterday I was hacked and when I keep trying to log into my account it keeps showing this. I changed the password and email for my Twitter and contacted customer service to unlink the email. Any way I can get my account back?

[storm flume]

Please contact the customer service for further assistance, @torpid yoke.

[torpid yoke]

I did contact customer service, but they say it will take up to 60 days to unlink the email and I just wanna know if there is any way I can gain my account back

[onyx dagger]

Well, as they said that it will take upto 60 days, waiting for that is the only way.

Let's hope for the best!

[hardy plinth]

Bro

@onyx dagger

[onyx dagger]

Yes?

[hardy plinth]

Some skins in my inventory takes loadinas they are being downloaded

but i already downloaded everything

[onyx dagger]

Please do state your issue in a more detailed way.

[hardy plinth]

O man how do i do that

some skins in my inventory

Are being downloaded again and again

[onyx dagger]

Oh.

[hardy plinth]

But already everything downloaded

[onyx dagger]

Hold on.

[night cloak]

Can someone help me?

[storm flume]

Please contact the customer service for further assistance, @night cloak.

[night cloak]

Do I contact them through the app itself?

[covert mason]

Yes

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @night cloak.

[wind thunder]

Help from support here is talking to me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @wind thunder. Remember to read through #faq before asking questions in the support channels.

[hardy plinth]

@onyx dagger any solutions?

[wind thunder]

sent a message with a problem banning my account from another Discord account, but I cannot send a message from this account again Why he tells me
you don't have permission to send messages in this channel

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wind thunder.

[night cloak]

Who do I contact to make reconsideration on my account being banned, many thanks

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @night cloak.

[hardy plinth]

what do i do?

[onyx dagger]

Yes, kindly be patient for a moderator or another staff member to assist you with this.

[hardy plinth]

@thin halo help

[limpid sorrel]

i need help. someone hacked my twitter account and linked 3rd email and now he is trying to unlink my gmail. i am trying to recover my twitter account but how can i remove his 3rd email he linked with my account ?

[urban dune]

We can’t get our talent points.

How do we fix this?

After 1-2 days we haven’t gotten our points.

@polar marsh

[storm flume]

Please contact the customer service for further assistance, @limpid sorrel.

[urban dune]

Already have.

They didn’t help

[onyx dagger]

That wasn't for you.

[onyx dagger]

You will actually receive talent points if you play crew matches.

[urban dune]

We do.

[onyx dagger]

Check your in-game mail after some time.

[urban dune]

We already waited

Enough time and we haven’t received our cash

2-3 days

[night cloak]

Same. I’m having the same problem

[urban dune]

🇳

[onyx dagger]

Uh oh. Hold on.

[hardy plinth]

<@&481161015728406538>

[onyx dagger]

Also @urban dune, you do not have to post anything over here, as this is a Support Channel.

[urban dune]

I promise you.

[hardy plinth]

some skins in my inventory
Are being downloaded again and again

[urban dune]

Don’t take it the wrong way.

[onyx dagger]

Kindly do not mention the moderator role, @hardy plinth. It is only for emergencies. I have already asked you to wait patiently.

[hardy plinth]

okk

[vagrant forum]

@urban dune

[hardy plinth]

@vagrant forum

help

some skins in my inventory
Are being downloaded again and again

[onyx dagger]

You may refer to this, @night cloak.

[urban dune]

I get it.

So we don’t get points

On the other weeks

[vagrant forum]

Can you try deleting the resources and then redownloading them completely once again, @hardy plinth?

[hardy plinth]

um,,ok

[urban dune]

@night cloak then we’ll just play.

For the title

[simple rune]

Hello ,
I have a question

If my rank is diamond and my friend rank is bronze and my friend is leader of the team and join game

I will play in diamomd rank maches or in bronze rank maches .

[onyx dagger]

It's random.

[simple rune]

What do you mean by random

[hardy plinth]

and i also have another queri

how do i get hard lobby

which gets me more plus

[worn patio]

@polar marsh hello i'm Korean version player out from korea and japan . I just want to know what will happen to my old kr account after ban. In which I invested so much money and time.

[tulip fulcrum]

@polar marsh Hello dear developers of the best battle royale in the mobile segment. Unfortunately, I encountered a scammer in my life, I think everyone in life has mistakes without them, but I would like to ask you for help. The story of my pubg game began in season 3 in September 2018 under the nickname maksroma14 and ended on October 27, 2020, when it was successfully hacked with a left face. All donations I carried out strictly through the official store of the game, photos are attached to this message. Regarding the binding, when I just created the account, the binding was carried out to the Vkontakte account, later in the summer of 2020 the binding was changed to the Google mail [e-mail] the password from this account at the time of my change was maksroma2505. Recently, my nickname was ExtraLUNTIK and had ID 5252410441. After I was hacked, my phone was reset. Unfortunately, at the moment I do not have access to my account, no one has been playing on it for a long time, if you can help me with something, please help, I beg you. I hope for your understanding Dear developers! Thank you for attention!

[night cloak]

@tulip fulcrum Please contact with customer service in-game.

@worn patio This channel is for global version only.

[quick summit]

hey is there any confirmation for 90 fps coming to the poco f3

as the oneplus 8t supports it but the poco f3 has a better chipset

[tulip fulcrum]

She gave me no good answer

[night cloak]

@quick summit Soon.

[simple rune]

Hello ,
I have a question

If my rank is diamond and my friend rank is bronze and my friend is leader of the team and join game

I will play in diamomd rank maches or in bronze rank maches .
@night cloak

[night cloak]

@tulip fulcrum Write short and informative information, instead of wall of unnecessary texts to get a better reply.

@simple rune You will be matched against players having random ranks.

[worn zenith]

Does anyone know why Crew challenge matches and coins earned by participating are not getting counted towards "Seasoned Soldier" and "Chicken Veteran" under Honor category of achievements.

[celest shadow]

That is because the one you are currently participating is the All-Talent Championship, and not the Crew Challenge, @worn zenith.

You will be able to complete it in the future if the Crew Challenge makes a return, or if the challenges be adjusted accordingly to fit to new events.

[worn zenith]

😢 Oh, so sad

[thorn radish]

So crew challenge is different from all talent championship?

[celest shadow]

Yes.

[thorn radish]

Is all talent championship happens every month ?

[worn zenith]

Thank you so much for clarifying but it's sad to hear that as I has sleepless weekend nights with no beer to play those matches for completing 200 achievement points

[thorn radish]

[worn zenith]

I wish pubg says they are same

[celest shadow]

I am not sure. The final round is held in week 6.

[celest shadow]

Please share your feedback about this in #old.

[worn zenith]

I guess all 4 player's rank contribute equally, if one person is diamond atleast one enemy will be of that rank, same goes for every rank

[worn zenith]

Can anyone confirms here that All talent matches participation will not get counted towards crew challenge achievements? And if they will get counted then when?

[worn zenith]

Yeah, I have done that but no one replied yet

[celest shadow]

The All-Talent Championship and Crew Challenge are not the same tournament, and the achievements for the Crew Challenge will not be completed when you participate in the All-Talent Championship.

[worn zenith]

Are you a moderator here?

[vernal hornet]

i just downloaded the map livik its completed but i still cant play it....wth

[worn zenith]

Thanks for confirming

[celest shadow]

You will not necessarily be responded to, but the community team does go through the channel to note down players' feedback and suggestions for the game.

[worn zenith]

Thank you so much

[celest shadow]

Can you please share a screen recording of this?

[tulip fulcrum]

There are people here who know how to restore accounts

[cloud ginkgo]

@thin halo bro can you help me?

[night cloak]

what is your issue?

[cloud ginkgo]

can i know when i used my last 7 use advanced room card

and i cant know the exact time when i bought my 7 use advanced room card

righT?

[night cloak]

You wont be able to know that

[cloud ginkgo]

that means i got scammed and i cant prove it :>

and i also cant see my ingame purchase history?

[jade nest]

No,you cannot see purchase history of items ingame.

[tepid scroll]

What is the maximum character allowed to rename my profile name?

[night cloak]

14

[obsidian epoch]

Do we know if crew shop will return to crew section

[copper stag]

Hey y'all im here to ask if the upcoming GvK items will be in which crate? Premium or Classic? I wanna save mine

[jade nest]

Crew shop is already available.

[obsidian epoch]

Where?? Because i cant see it

[jade nest]

No information regarding that.
My opinion-But all collaboration comes in special crates or spin.So take it as a low possibility of the collab items coming in premium or classic.

[copper stag]

Oh, sad, ok

[obsidian epoch]

Where is the crew shop???

Can smn send it with a pic??

[jade nest]

Here.

[obsidian epoch]

Ahhhh u see it from matches ha???

[jade nest]

Yes

[obsidian epoch]

Ok thx

[tepid scroll]

how to rename my name using different font?

[night cloak]

Use a font changer app

[obsidian epoch]

How many ways exists to change name

[night cloak]

buying a rename card

[obsidian epoch]

With uc only this way??

[night cloak]

yes

[obsidian epoch]

Haha sad ok

[tepid scroll]

Why I can’t to paste?

[hearty mason]

This is why i stopped buying crates, it steals the uc and gives me nothing.
This is a free crate since I refuse to buy more crates until this is adressed.

[heavy vortex]

You got 20 silver. @hearty mason

389 to 409

Still bug is a bug I understand

[hearty mason]

So then every 10 crate ive bought has only given me silver?
Litteral 3 10 crates in a row nothing but silver?

I call bs on the odds.

Imagine buying 30 crates with UC and getting nothing but a bug and silver.

[heavy vortex]

I still don't understand when u haven't clicked on skip why did it skipped. 🤔

[hearty mason]

when you open a crate you can check a box that automatically skips the next ones animations

Watch the bottom right when the crate opens and youll see the box Checked from the last time I opened crates.

[heavy vortex]

Small suggestion maybe not skip next time and give the crates and animations some time to load before opening. Because I never got that bug.

[hearty mason]

Lucky you.

When I buy crates I but 20-100 crates at a time.
I really dont wanna sit through animations.

but its better than getting nothing ig.

[heavy vortex]

I've noticed whoever skipped only got that bug.

[proven scaffold]

?

[glacial vault]

Is there any one to help me

[feral forge]

feel free to state your issue.

[glacial vault]

@feral forge In how many countries bonus challenge is avalible ?

Can I get an answer??

[tepid scroll]

Help me to

[grand vapor]

Yes

[gray shale]

I didn't went to Training last 3 days due to work load, now feeling like M416 recoil has been slightly increased, hasn't it?

[feral forge]

ios disabled the paste function due to privacy reasons.

[glacial vault]

@.Nadïa.🌴 In how many countries bonus challenge is avalible ?

[night cloak]

middle east area

[glacial vault]

??

[night cloak]

as far as i know

[glacial vault]

In NA too🙄🙄

[feral forge]

it is only available in some countries, and we do not have a list of those selected countries.

[graceful steppe]

Hello

Can i know why my pubg account has banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @graceful steppe.

[night cloak]

please add 90 fps to iphone 12 pro max

[odd skiff]

@lime juniper Hey, I was wondering if you could help me. I am one of the owners of The Purge Tournament, a mobile based tournament org.

And I was hoping that maybe, you could you put me in contact with one of the tencent community managers in EU? Any help of information would be greatly appreciated. Sorry for the ping, I was told to contact you as you may be able to help.

[night cloak]

Can I ask for help

On how to get good items in a pubg crate😭

[wintry wyvern]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5602614424

The name of the account user 『گانسڔ』

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wintry wyvern.

[feral forge]

there's nothing that anyone can do about it, crate is all luck based.

[hardy jackal]

There s a chance i can get unban? i got banned for no reason.. no cheating, not teaming, no bugs... and 10 years ban🙄

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hardy jackal.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @tropic sable. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report in #cheater-reports in compliance with the channel's pinned instructions.

[olive dove]

Please use #old to submit your opinion/feedback.

[storm flume]

Please do not use languages other than English, @obtuse plinth. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @icy axle.

[full depot]

hi

[misty galleon]

Hi , thanks for the incredible effort you guys are doing

I have 2 questions, or 2 and a half maybe

1. When is the smooth hitman uaz Skin going to be available again to the "global version"?
   It's been more than a year now
   Two anniversaries have passed
   It came on pubg lite , korean but yet never came to the global version
   Any ideas .. news about it ?

2. Are any of the tier rewards going to be available in future
   If i missed some rewards and wanted to have them .. is there any chance by far ?

Last and probably related to the last question.. is there anything in pubg that can never come back again ?

[charred grail]

Hmm I did these all things but Also... This is not fixing

[normal fulcrum]

Happens with every friend?

[normal fulcrum]

We are not sure when the Smooth Hitman skin will be available.

There's already tier rewards available in-game

[misty galleon]

I ment the previous tier rewards

[normal fulcrum]

Tier rewards have to collected before season ends

The only tier reward you get in next season are Ace/Conqueror Title frame and Conqueror Avatar frame

[crude iron]

I have an account that was hacked and I got it back, Whoever broke it he canceled Facebook, And I want to Facebook unlink from the account.
I'm connected to Google and can't log in with my iPhone
Please H E L P !

[storm flume]

Please contact the customer service for further assistance, @crude iron.

[charred grail]

Yep

[normal fulcrum]

Please report it in #old

[celest shadow]

For your first question, we unfortunately do not know when something like that would be made available again. Please keep an eye out for #news or the in-game notifications.

For your second question, you can get outfits and a weapon finish as a tier reward when you reach a certain tier.

[pseudo sun]

I want to report a player who cheats people for money, there is evidence

[celest shadow]

What is the issue, @pseudo sun?

[tepid scroll]

is there any another way to change my profile name?

[feral forge]

im not sure about it. sorry

[tepid scroll]

It's okay

[grave pumice]

How to report the alliance and the enemies' cooperation together by send videos evidence 🧾 ?

[celest shadow]

Please report teamers in the game, @grave pumice.

[grave pumice]

It does not need to send a video evidence ?

[olive dove]

Teamers should be only reported in-game, no need to post a video evidence of it.

[grave pumice]

Okay thanks

[olive dove]

No problem, thank you.

[sterile hatch]

Can you log in your account from pubg mobile to pubg new state?

[night cloak]

both are different games

[sterile hatch]

but pubg mobile doesn't support android 11

[night cloak]

which pubg

we only provide support for global version

[sterile hatch]

I already said "pubg mobile"

[celest shadow]

What do you mean by your Android version not supported/supporting PUBG MOBILE, @sterile hatch?

[sterile hatch]

yes, it doesn't support android R/11

[celest shadow]

Could you please elaborate?

[sterile hatch]

It crash while opening

[celest shadow]

Understood. Please make sure that you have your Android Webview System updated, @sterile hatch. You can do this via your Google Play Store.

[sterile hatch]

It's already updated

[celest shadow]

If it still crashes, try uninstalling it and reopen your game.

[sterile hatch]

I already did that many times

[celest shadow]

I am on Android 11 with Android System Webview updated to the latest version and the game runs fine for me. You may want to reinstall the game if you have not.

[sterile hatch]

okay I will reinstall it AGAIN

[leaden cargo]

How bto get these reward s

[sterile hatch]

It crashes again bro

[celest shadow]

Can you try uninstalling the Android Webview System application or have you done this before, @sterile hatch?

[celest shadow]

You can form a Crew and participate in at least 1 match to qualify for the lottery, and the lottery is drawn every 2 weeks, you have a chance to win the prizes.

[misty galleon]

Hi piston , actually my question is , if i " Missed "a tier reward in previous seasons, is there a chance for it to be available again in the future?

[celest shadow]

You will not be able to obtain previous seasons' tier rewards if you missed it, did not collect it or did not reach the certain tier.

[misty galleon]

And i have a problem since the last update i guess, whenever i open a crate , watch an animated video of an event or lucky spin
All what I see is a black screen
I did a repair it didn't work

[celest shadow]

If you have a screen recording of this issue, please report it in #old.

[misty galleon]

Okay thanks

[fiery grail]

Hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @fiery grail. Remember to read through #faq before asking questions in the support channels.

[lunar forge]

Hello
whats the max fps for Xiaomi poco x3 pro?(SD860)

I have Poco X3 NFC and its max 45FPS with SD732G
But one of my friend's need Pro version

[edgy pelican]

Hello,PUBGM. I have a problem,when ever I buy uc it says purchase detection and I have bought so much uc is there any chance u can fix this?I do not use any 3rd party apps

[sterile hatch]

yeah I already did that before

[crude mantle]

what is the pmcc?

[jade nest]

Pubg mobile Campus Championship.

[misty shoal]

what about achivement mission ( crew challenge & point of crew )

any news ?

@torpid quail

[jade nest]

You cannot complete those achievements by playing All-Talent Championship matches.
You will be able to complete it in the future if the Crew Challenge makes a return, or the challenges will be adjusted accordingly to fit to new events.

[misty shoal]

when the crew challange back ?

[jade nest]

No information regarding that.

[misty shoal]

It is known to be the beginning of every season

That is, it was compensated for by the new challenge

So the developers are wrong, not as you said

[jade nest]

Huh?

[misty shoal]

They updated the Crew Challenge but didn't pay attention to the achievements

It is known that a crew challenge takes place at the start of each season

[jade nest]

Refer to this message.
#old message

[misty shoal]

Also, the old points for a crew challenge have been increased with the new store

That is, it is the same store and the same championship in a new way

[jade nest]

Can you show me where it was written that all talent championship is new crew challenge?

[misty shoal]

Thank you. This means fixing it next season, just like what happened with 200 RP boxes

Have you played a challenge before? If you play it and play this new name, you will notice that it is the same thing with a change in the names and shape of the store and its contents only

[celest shadow]

For your information, the All-Talent Championship and Crew Challenge are not the same tournament.

[misty shoal]

Why did the crew challenge disappear this season then?

It has been around for 17 consecutive seasons

Why this season is determined has disappeared

[celest shadow]

You are free to share your feedback in #old.

[misty shoal]

Hahaha you should have said it first

for your time

[night cloak]

How can a hacker be banned for 10 years and be unbanned?

He was banned like 10 times with all video proofs of speed hacks from people and still he got unbanned

[low viper]

I want to contact customer service

I took Band 10 years for no reason why this is injustice

[polar marsh]

Please refer to the private message from @polar marsh for further information, @low viper.

[edgy pelican]

Hello @polar marsh I had a question😥

[feral forge]

please state your issue.

[rotund badge]

when oneplus 9 pro getting 90 fps?

[keen fern]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id51236091938

The name of the account user『Š7Š』BOOM

[polar marsh]

Please refer to the private message from @polar marsh for further information, @keen fern.

[crude mantle]

is the pmcc for every region?

[night cloak]

no information about that you can suggest it in #old
||big fan sir||

[edgy pelican]

I did

Or did I do it wrong?

[feral forge]

where did you purchase your uc from? @edgy pelican

[edgy pelican]

In the game

[feral forge]

contact the in game customer service.

[edgy pelican]

I did

I doesn’t help at all😭

[olive dove]

your UC gets deducted?

[edgy pelican]

Yes bro:(

[olive dove]

This means illegal UC purchase has been conducted in your account. The deduction will remain till this illegal amount of UC is covered.

[edgy pelican]

Meaning?

[night cloak]

I lost access to my PUBG mobile guest account (I made purchases on it) - it was on my old phone which was an android.

I now have an iPhone and since I didn’t link my old pubg account I can’t use it anymore unless I repair my old phone (it’ll cost $200+)

I have all the info for my account and purchase history can someone please help me

[olive dove]

Means nothing we can do, this will happen till the amount of illegal uc is refunded.

[night cloak]

lost Guest accounts cannot be recovered

[edgy pelican]

I do I refund it? Or get it refunded?

[night cloak]

Damn even if I verify it’s my account you guys can’t recover it?

no

[edgy pelican]

Damnn😔

[night cloak]

🤬

better repair your old phone make sure that you dont uninstall the game

[true gale]

hello SIr

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @true gale. Remember to read through #faq before asking questions in the support channels.

[night cloak]

state your issue

[true gale]

account has been login on newer version of game error

[storm flume]

Please contact the customer service for further assistance, @true gale.

[true gale]

how can i contact

@storm flume Hello Dear how can i contach

[olive dove]

click on the help button at the top right of your login screen.

[true gale]

doo it bot still not satisfied @olive dove

still now cant get any fixes reply

[olive dove]

This error means your account has been compromised, you need to update your social passwords and maybe use 2FA. Sadly, we can't assist with account related issues, so you have to follow up with customer support.

[true gale]

@olive dove check dm

[olive dove]

the screenshot mention that you need to be patient till they connect you to an expert, so we kindly ask for your patience and understanding while they get to your request.

[surreal lynx]

How to get vanguard title?

[jagged scroll]

Hi! Good day, where do I ask for assistance regarding my friend's account getting hacked? A little help here please. I have all the proof like apple store transaction from the beginning etc.. The hacker binded the account and they're like playing thug of war who's going to login first etc..

[hexed plank]

Hello why can't I see the email linked thingy

[copper stag]

Hey, im pushing conq this season so in one match i knocked a enemy in front of shed, he went inside the shed to get revive and due to glitch he was standing too near the wall his head got exposed and i gave headshot through wall, im scared if my acc gets banned

[oak leaf]

Hey why I can't enter crew challange

I didn't root my device and not using gfx

[storm flume]

Please contact the customer service for further assistance, @jagged scroll.

[oak leaf]

PlZ reply me any one

Plz

Please

[olive dove]

you have to pass the security check to be able to participate in the all talent tournament.

[oak leaf]

But it's say your account security risks but I don't use any type of hacks and all

Why this is with me always😫

[olive dove]

you can't obtain this title.

[olive dove]

As long as you are not cheating, then nothing you need to worry about.

[green belfry]

For whom that title was available??

[olive dove]

contact customer support for further assistance.

[copper stag]

Yeah ive seen accs without any hacks or sumthn get banned, especially my friends, so im a bit hesitant

[jagged scroll]

I already contacted the customer service, however not a single reply at all.

[oak leaf]

I also

[jagged scroll]

The account cost more than 2k euros

[olive dove]

I do not have such info.

[oak leaf]

For crew challange

[green belfry]

Ohk sir

[olive dove]

not possible.

[oak leaf]

It is possible

[polar marsh]

Please refer to the private message from @polar marsh for further information, @oak leaf.

[vagrant onyx]

I think its for kr version + maybe global version for specific region

Also i think the title time event ended

[green belfry]

Thanks

[crude mantle]

is the pmcc for everyone?

[olive dove]

no, for specific regions.

[sleek hemlock]

It's frustrating😡

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @sleek hemlock. You can also submit a report in #old in compliance with the channel's pinned instructions.

[molten minnow]

hello , i dont have access anymore on my email how to unlink ? pls help

[opaque fable]

Hello, how to solve this problem?

How do you set up your device?

I have no modifications

[gritty barn]

My account got hacked and he linked just number with my acc i want to unlink it

Kindly help me out

[median flint]

Hello i got banned and i need help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @median flint.

[storm flume]

Please contact the customer service for further assistance, @gritty barn.

[gritty barn]

Tried

[languid solstice]

Hello I need Help

[gritty barn]

They have given me 60 days time

But its urgent he uses my acc

[night cloak]

what is her ?

[floral sedge]

Issue: I have had two problems recently as I started to complete the achievements
1- The "Threat from above" achievement is not getting completed as the fountain landing is not getting counted (even though I made sure that I landed in the center of the fountain several times) and I tried for over than 20 times and still not counted
2- I tried to complete the "weapon expert" achievement in due (platinum 4 ranking) where I eliminated enemies with a vehicle, UMP, frag grenade, DBS, AWM, and M416 but when I completed the game, the achievement wasn't counted either
Would you please let me know what the problem is or what am I doing wrong, it would be great to know
ID: 5256254758
Device type: Huawei honor 8X
Network: Wifi
Region/country: Iraq /server: Europe

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @languid solstice. Remember to read through #faq before asking questions in the support channels.

[hallow gulch]

Seems like You have purchased UC through unofficial and unauthorized websites, as a result it will be deducted. If you have spent the UC, then any new purchases will be deducted as a penalty. Please be advised to only purchase UC from the in-game system or through https://www.pubgmobile.com/pay.

[onyx dagger]

Waiting for that is the only way, as only they can help you with your issue.

[misty shoal]

where i can buy redeem code for pubgmobile ?

i want official website

[onyx dagger]

You may get redeem codes by watching the official streams of PUBG MOBILE ESPORTS @misty shoal.

[misty shoal]

i dont want a free code

[onyx dagger]

Feel free to report it in #old, @floral sedge.

[misty shoal]

i want to buy from official site

[night cloak]

Redeem codes are not available for sale.

[floral sedge]

There was no answer

[onyx dagger]

There wont be.

The Tencent staff team members go through that channel regularly.

[misty shoal]

really ? then how are there codes and who owns them how to buy them

[night cloak]

@misty shoal They don’t buy. They get the codes free from various PUBG MOBILE social media.

[misty shoal]

There are sites that sell these codes

This means that there are people working in a company that they sell on the black market

Every day something new with PUBG

I don't know how websites sell 8400UC for $ 85 and it's official price is 100

[night cloak]

@misty shoal Nope. There are no such redeem codes. If you meant Midasbuy redeem codes, those are different things.

[misty shoal]

i mean midasbuy redeem codes

how i can buy it

[night cloak]

Please contact midasbuy support for that. This is the wrong server.

[misty shoal]

I buy 16,000 every month, so whoever is good can buy a huge amount at a great price

ok thanx

[rich stag]

can i ask what happened

[night cloak]

@rich stag Could you elaborate?

[hard lion]

@vital sluice @normal fulcrum can you help me bro?

[normal fulcrum]

Regarding?

[rich obsidian]

How many matches can we play during the all talent championship??

[normal fulcrum]

12 matches in a week

[rich obsidian]

Ty

[hardy plinth]

why cant i enter crew matches with emulator

??

[celest shadow]

You cannot participate in the All-Talent Championship with an emulator, @hardy plinth.

[hardy plinth]

oo

sed

[clever monolith]

Hello, my account was stolen through a hacked facebook. I would like to drive it away from all platforms but leave the game center. I have proof that this is my account @celest shadow

[indigo tinsel]

Hi I am not getting crew coins

Why??

[clever monolith]

sorry if it is not clear written. I read it through the translator

[celest shadow]

Please contact the customer service in-game for further assistance in this regard, and the customer service of your social media in question:

▫️ https://www.facebook.com/help

[night cloak]

Hello. I'd like to know when 90 FPS will be enabled on OnePlus 9 Pro. It's not showing currently.

[celest shadow]

If you have played matches in the All-Talent Championship, you will receive Talent Coins for participating. You can claim this via your in-game mail.

[celest shadow]

Do you have 90hz enabled in your device's settings?

[indigo tinsel]

I have played all matches

But not getting coins

After I reach 600 crew coins

[night cloak]

I have 120 hz enabled bro

[celest shadow]

This is not Crew Challenge, @indigo tinsel. You will not get Crew Coins, you will receive Talent Coins.

[indigo tinsel]

Same

Talent coins I am talking about

One I have reached 600 talent coins after that I am not getting talent coins for any match I play

[swift geode]

can i report the same bug that i've reported before this time ?

[celest shadow]

Did you set your graphical settings to Smooth + 90 FPS?

[jade nest]

clear data from security and battery and reboot your phone.

[celest shadow]

There must be a limit, I am not very sure.

[celest shadow]

Feel free to.

[swift geode]

because i've reported the bug 2 times at #old and in game report, but nothing changed

[celest shadow]

Please understand that it would take quite some time for the developers to patch and fix the bugs.

[rich stag]

how ?

[feral forge]

explain your issue in a more detailed way.

[shadow gate]

Can anyone help me? I have an issue?

[night cloak]

state your issue

[quiet mirage]

what is the height of the player in game?

[night cloak]

what

[low ridge]

Hi, I'm planning to buy Huawei Mate 40 Pro which is not coming with Google Play Store. I can download PUBG Mobile from official site but how can I update the game with Play Store? Pls Advise...

[shadow gate]

I was normally playing and i was ranked in headshots of my selected country then suddenly i was unranked from the top 100 but still got the same score but not ranked?

[low ridge]

Anyone Pls Help here

[rigid sail]

hello ,, i need help

[feral forge]

please refer to 3.14 in #faq

[feral forge]

feel free to state your issue.

[rigid sail]

i was bought 4 cards * 60 UC

2 of them worked and the others didnt work

when i asked the website that i was bought them from he said to ask you

[indigo tinsel]

I was killed by hackers please do something

I have video proof

[rigid sail]

forgive him PakBro

[indigo tinsel]

Noo

[feral forge]

where did you purchase your uc from? @rigid sail

[feral forge]

report him in #cheater-reports

[rigid sail]

from Game Card Delivery

[covert mason]

https://www.pubgmobile.com/pay is the official website for purchasing uc @rigid sail

[rigid sail]

i know

[proper crest]

hello,,, why i get bannad for one day ???

[rigid sail]

so you cant help me ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @proper crest.

[covert mason]

contact customer service from that website

[rigid sail]

i did

and they tell me to asking here

about if the code redeemed and when

to see if they redeemed after purchased or before if befoure then the issue from him

[clear spindle]

We cannot help you, if you don't make a purchase from official source.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cyan minnow.

[rich stag]

my rank is for some reason gone. I had gold one . silver 3 and gold 4 i think. and now i have bronze everywhere

[feral pine]

I never made any payment, so what should i do?? About screenshot??

Os there anyone to help me??

*is

[clear spindle]

You can tell them that you never made any purchase.

[storm flume]

Please refer to subpoint 3.14 in #faq for further information, @rich stag.

[jolly ginkgo]

Hallo good afternoon . I have issues with that one How many games that should be play from 1 week in crew challenge please help me . Can i play 3 days and every games !?

[night cloak]

Same problem here... you write in the text that you can play as many matches you Want

[covert mason]

No, you can play up to 12 matches per week. @jolly ginkgo @night cloak

[night cloak]

It doesnt says that in the rules tho

And support wrote this to my teamates

[covert mason]

I know it doesnt but thats the answer i got from mods after asking @night cloak

@night cloak

[night cloak]

Thats a big problem, that needs to be changed quick, make it either unlimited as the rules says it is... or change the rules

[covert mason]

It is not unlimited, it was originally 18 per week but it has been changed, i dont know for what reason @night cloak

Anyways, your 6 best matches count in results

[night cloak]

It says in the rules “you can play how many games you want, but only the top 6 counts” so they need to change that rule text then... now we have played trio vs squad yesterday, to play serious today...

Well nothing to do, thanks for the information bro

[covert mason]

No problem

[wise eagle]

Hello, my Facebook account got hacked and I was wondering if you guys can help me I’ve slept money on my account and I really want it back

[onyx dagger]

Do you have the access to your game account, @wise eagle?

[wise eagle]

I don’t

[storm flume]

Please refer to subpoint 2.8 in #faq for further information, @wise eagle.

[wise eagle]

The hacker changed my password

[analog folio]

How to buy uc in india

HELLO, How can i buy uc in india

[grave charm]

Why customer service no answer?

[opal turret]

Hello, support PUBG MOBILE. I have a problem. My account has been hacked by an Indonesian hacker and stolen Twitter into the account, and I have classified the account for 10 years. To make sure that my account has been hacked, I am an Arab scholar, and my knowledge has been changed and hacked. I hope to open the band as soon as possible, and I reply to him with many thanks for the technical support.my ID:527544171

[polar marsh]

Please refer to the private message from @polar marsh for further information, @opal turret.

[grave charm]

No one will answer

[mortal apex]

The in-game customer support receives daily a large number of support requests, you won't get a fast reply. Please refer to subpoint 5.5 in #faq, @grave charm.

[grave charm]

I know but I'm get tired to contact with them in my account and also emails and here some one hacked my acc and spend all my uc i need to get back my account

[mortal apex]

Unfortunately we cannot do that much here, as the Customer Service is the only one that deals with account related issues. Please wait for their response!

[grave charm]

Yes I'm waiting .Thanks sir