#questions

1 messages · Page 1284 of 1

clear spindle
#

Yes.

merry sandal
#

If you can add more details about this, please post about it in #old if relevant.

clear spindle
#

KR version is meant for players who are in that region.

coral plaza
#

okay thanks rock 47

clear spindle
#

The feature is still in beta, so it will be better to contact the in-game customer service for the issue you have.

coral plaza
#

how to become administrator in this channel?

clear spindle
coral plaza
#

how to qualify for administrator?

onyx dagger
#

You may refer to Rock's message above, @coral plaza.

coral plaza
#

i have read it @onyx dagger

#

it is written that they will think if i qualify

onyx dagger
#

Yep.

coral plaza
#

in what basis or in what qualities?

onyx dagger
#

If you have proven to be a benefit for the community, you may be contacted.

heavy vortex
night cloak
coral plaza
#

ok

#

how much time does it need to qualify

night cloak
#

anytime they have seen you proven to be a mod/admin

onyx dagger
#

That is actually #faq 7.2, @night cloak.

onyx dagger
#

Further questions in #discord, please, @coral plaza.

coral plaza
#

thanx guys

covert bluff
#

hello.pubg mobile.l Knwo thao you are very busy due to the large
number of messages
.l had no problem with my account id 5409466809 .my account hac been banned for no reason and l sweat to do or ues 彡Alidrejiiii external materials and that l play clean play and l make very carefyl to comply with the terms and integrity of the game

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @covert bluff.

#

Please refer to the private message from @polar marsh for further information, @plucky owl.

pearl palm
#

My account got 10 min ban notice without any reason why?

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @pearl palm.

raven pendant
#

Hello. So my account was hacked and lost the account. Got all details and my social account linked to pubg back with me.
Can anyone help?

storm flumeBOT
#

Please contact the customer service for further assistance, @raven pendant.

raven pendant
#

I did and they asked for a screenshot that seems I can't upload. How to upload on customer service

fallow raft
#

Can I get some clarification on this. Please dm.

mortal apex
#

Please refer to this message, @fallow raft.

rain valley
#

how to get vanguard one title

muted mountain
#

My I'd has been hacked I want to ban it for 7days how could I do please help

ripe elm
#

Can i buy RP Activity pack without purchasing Royal pass ?

onyx dagger
#

We cannot help with that, but you need to contact Customer Service regarding this issue as soon as possible, @muted mountain.

ripe elm
#

@onyx dagger

placid elk
#

i am not able to find an option to report pubg accounts being sold online in pubg customer service

#

can anyone assist me with this ?

merry sandal
#

You may report them in game by contacting the customer service with evidence , @placid elk.

shell lion
#

Not sure what good reporting does. Every one of those players was using speed glitch. I even submit videos of a few of them.

placid elk
#

i selected on customer service icon then i have list of options infront of me

#

but i cannot find any option relating to my problem ?

merry sandal
#

Will get back to you later, @ripe elm, but you will most probably have to contact the customer service and ask.

merry sandal
native steeple
#

Team Pubg Mobile , I Request You To please Check my friends YouTube Videos Properly

He has never made Any videos that may get strikes from you

His YouTube channel Name :- VM GAMING

He has Reached At this level From Years of Hardwork

His channel link :-
https://youtube.com/c/VMGaming7

reef hollow
#

I had a facebook account that was hacked and it got banned. I want to delete that account and create a new account with my Facebook Login (Because all my friends are on facebook)
Is it possible?

mighty wing
#

where's emulator support?

#

need help regarding this

night cloak
merry sandal
placid elk
#

@merry sandal its showing this now

fallen moss
#

@ripe elm yes

placid elk
#

someone please help

native steeple
#

Hackers of Pubg Mobile are mostly found in Telegram So Why don't you directly ban The Telegram channels Who promote hacking There are some Big Channel Like @CheatNinja_TG , @ccasteresp , @desiesp etc It will be the easiest way to stop Hacking in pubg mobile

sinful hornet
#

Help me pls

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @sinful hornet. Remember to read through #faq before asking questions in the support channels.

sinful hornet
#

My Facebook account was hacked and all the data in it changed. My PUBGM account was linked to this Facebook account. And now my friends told me that someone is playing from my PUBGM account, but I cannot access it. Please help me return my PubgMobile account.

storm flumeBOT
#

Please contact the customer service for further assistance, @sinful hornet.

jade nest
#

From here.

placid elk
merry sandal
#

You can ask your friend to file a claim in game, @tall dragon. We cannot look into game account suspensions. You may refer to #faq subpoint 2.12 for more information.

sinful hornet
#

How can I get back access to Facebook if it was completely stolen, I only have Apple Pay receipts

placid elk
#

i got this

#

but there is no place where i can submit the account id and proof of account being sold

merry sandal
placid elk
#

wait let me do it

merry sandal
placid elk
#

now what option should i select ?

#

@merry sandal

merry sandal
#

Other issues.

versed helm
#

Please take action against himcatok loveheart

night cloak
#

i need help!

storm flumeBOT
#

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @versed helm. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report in #cheater-reports in compliance with the channel's pinned instructions.

versed helm
#

Ok

placid elk
#

after selecting other issues its telling me to choose a response

night cloak
#

pubg leg problem

merry sandal
merry sandal
placid elk
plush marten
#

Game crash frequently after quit a match or complete a match...Help...

celest shadow
#

Are you on Android or iOS, @plush marten?

plush marten
#

@celest shadow iOS

celest shadow
#

Which device?

plush marten
#

iPhone 6

celest shadow
#

You may want to consider upgrading your device.

plush marten
#

But It’s happening after the update

#

I’m facing this problem today

celest shadow
#

Feel free to report the issue in #old.

plush marten
#

Ok

night cloak
hollow heath
#

all talent champion ship is 3 or 4 games?

green heart
#

I can't download the maps and resources in game . How can i solve it ?

hollow heath
wise dawn
#

I need help

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @wise dawn. Remember to read through #faq before asking questions in the support channels.

hollow heath
wise dawn
#

That account was on my old phone. The phone shattered. The account was only on guest.

#

How can i get back this account?

hollow heath
#

guest account cannot be recovered

wise dawn
#

😭

hollow heath
#

F

night cloak
#

i need to unlink my mobile number please help me

celest shadow
celest shadow
rustic sentinel
#

Is pubg mobile lite going to be ban or it's just rumours?

celest shadow
#

Please contact the in-game customer service for further assistance, @wise dawn. You may use the Help button located at the top-right of the login menu.

celest shadow
storm flumeBOT
#

We provide community support only for the global English version of PUBG MOBILE here, @rustic sentinel.

hollow heath
#

crazy i thought 3 games in a day

#

thats why we were unranked rip week 1

wise dawn
#

@celest shadow but is chance to get back?

night cloak
#

@celest shadow but i need to do this anyway

it's not possible in anyway ??

tepid spire
#

💔☹️

celest shadow
celest shadow
celest shadow
tepid spire
celest shadow
#

Please ensure that you have recovered your hacked social media account(s) first, and contact the in-game customer service after for further assistance, @tepid spire.

tepid spire
celest shadow
#

Only the in-game customer service will be able to help you, @tepid spire. Please let them know of your issue.

night cloak
#

how i know duration of ban

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @night cloak.

ruby marsh
#

I can’t kick out a member out of crew that’s possible or will be never till all weeks end?

celest shadow
#

Is your crew registered for the All-Talent Championship, @ruby marsh?

hardy nest
#

Ayo can anyone help me out?

#

Some Egyptian guy hacked my friends acc

#

Any way to get it back?

storm flumeBOT
#

Please contact the customer service for further assistance, @hardy nest.

night cloak
#

Hi,i changed my account server by mistake is there any solution to re-change it?

hardy nest
#

Nah lol you gotta wait now xD

haughty rock
#

Yes you can change it after 60 days

night cloak
haughty rock
#

😂

astral vale
#

will my account get b@n if i use vpn

night cloak
hardy pebble
#

How can I do ?

#

@celest shadow

night cloak
#

Contact customer service

#

and make sure your social media accounts are not hacked

hardy pebble
#

Can you help me by steps

night cloak
#

Hi

#

I need help

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

night cloak
#

Stu

night cloak
#

I got banned for no reason

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @night cloak.

night cloak
#

then this and sate your issue there

hardy pebble
#

Tanks

cinder pond
#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 6606785900

The name of the account user「F7」FZAA3々

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @cinder pond.

storm osprey
#

My device is rooted for changing custom rom now I can't play crew Challenge why I waited for it😣😪

celest shadow
#

Please refer to the pinned messages of this channel for further information, @storm osprey.

vivid wasp
#

Dears ,
How to solve the problems related to missions achievements .
The achievements not counted even if i do it more than one time .

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @storm osprey:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

#

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @vivid wasp. You can also submit a report in #old in compliance with the channel's pinned instructions.

stiff sluice
#

Hi, can you help me with my hacked account, I want to cancel it

trim pumice
#

Hello, I want to change my Region to America, but I have to wait 60 days. Please help me to change my Region sooner than a week.

night cloak
#

you have to wait

#

there is no other way

trim pumice
#

@night cloak Ok Thanks

onyx dagger
vivid wasp
#

How to complete these achievements? It’s not counted even if i do it..!

onyx dagger
#

About the Fun Times achievement, you just have to play Arcade mode matches.

night cloak
#

@night cloak Unfortunately, you have to wait for 60 days.

heavy vortex
#

@vivid wasp First one have a daily limit.While second one is bugged

stiff sluice
covert mason
vivid wasp
covert mason
#

i think there is some bug with it

#

but not sure

onyx dagger
#

File Claim, and kindly do contact Customer Service in-game as soon as possible. @stiff sluice

vivid wasp
onyx dagger
storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

night cloak
#

My account was stolen, I need help

mortal apex
#

You may contact the Customer Service in game for further assistance, @night cloak.

night cloak
#

Unfortunately, there was no response from in-game customers

mortal apex
night cloak
#

thank you for your information

gritty glade
#

Why This Achivements not counting for current CREW Chellenges matches?

gritty glade
#

@jade nest that's not fair.. I want UNIQUE DESTINY title.. Without counting this Achivement it's cannot be Completed

jade nest
#

You can provide feedback in #old about that.

cosmic dirge
#

Why do I have ban on the pub for 7 days if I haven't violated anything?

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @cosmic dirge.

jade nest
#

No information regarding that.Keep an eye on #news for the same.

wicked radish
#

hello, I accidentally changed my region. Please help me return it back. 549204548 my id in the game

night cloak
wicked radish
#

cooldown is to big. 170 days

night cloak
#

pubgmshrug you can change it after that

wicked radish
night cloak
#

they cant

covert mason
#

there is no other way, you have to wait for the cooldown @wicked radish

wicked radish
#

why don't they add events to other regions? in the region in which I now never have anything.

rocky magnet
#

My account was hacked through my Facebook, it has 1000 and 500+ hours played and i need help to get it back,

rocky magnet
#

Any mods devs or pubg creator help pleaseeee

rocky magnet
night cloak
night cloak
shut dagger
#

My pubg account hacked Indonesia player hacked I'd me please help me

lavish spindle
#

Someone trying to hack my account he changed the Twitter account email I’m trying to log in with Facebook and saying me someone has log in please help

upper ocean
#

Any ideeas why I got a sound delay for about 1 second when I shoot? I shoot then I hear the gunsound after a second. This problem is happening on emulator and I dont know how to fix it

night cloak
#

@lavish spindle@shut dagger Contact Customer service

lavish spindle
#

Where is that ?

night cloak
#

@upper ocean There is a problem in the earphone

golden kelp
#

Hi, I just readed a news regarding pubgm lite. That pubgm lite is going to shut down all services from 29th April. Is it true ??

night cloak
upper ocean
placid elk
#

Can anyone tell me what's the meaning of SRC ?

night cloak
night cloak
vagrant forum
rigid pebble
#

<@&481161015728406538> Now , did we have the opportunity to play just 12 matches from 18 ?

upper ocean
#

Any ideeas why i got 1 second sound delay on emulator?

vagrant forum
covert mason
night cloak
#

pubgm_hidethepain How many years/days/months ban for teaming up?
||not with hackers||

vagrant forum
#

Please do not mention the Moderator role unless it's an emergency related to the discord server.

rigid pebble
vagrant forum
#

emergency related to the discord server.

normal fulcrum
#

Altering game files results in permanent suspension of game account @placid elk. It is best not to look for such methods

upper ocean
#

Does anyone know how can I fix my sound delay on gameloop? It only happens on pubg mobile but on other games it works perfectly

storm flumeBOT
rigid pebble
placid elk
#

ok

normal fulcrum
#

Upon joining this server, you fully agree and accept server's #735483472432594994 @rigid pebble. Moderator role mention is only for server emergencies. Misusing the role mention will result in mute. Make sure to go through #735483472432594994 before posting anything.

rare socket
#

No

normal fulcrum
#

Is there anything you need help with @rare socket?

rare socket
#

No

normal fulcrum
#

Then please move to #chat

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @devout surge.

neon sedge
#

How much is the prize pool for the ALL Talent Championship

#

@lime juniper

covert mason
#

There is no prize pool @neon sedge, you get titles, coins and skins

golden mural
#

Can i ask why my ping number so high

#

My ping is okay when at the lobby, but when in games its incresing

wise dawn
#

Worst internet😂

jade nest
golden mural
ripe oxide
#

Hi pls help me guys

night cloak
#

Помогите сменить сервер

wise dawn
#

Tbh

ripe oxide
#

Pls help

#

How do i link my account with google play

woeful marsh
#

Anyone know why when I’m moving and shooting at enemy, I freeze all of sudden. It never did it to me before, it’s annoying

jade nest
ripe oxide
#

@jade nest no buddy android

jade nest
#

Can i know from where did you download the game?

ripe oxide
#

Help pls

#

@jade nest it's actually a Vietnam version

night cloak
#

I changed the server in the pubg by mistake, help me get it back

jade nest
ripe oxide
#

@night cloak it can be changed again after 60days

jade nest
ripe oxide
#

@jade nest but please help

ripe oxide
#

Ok

night cloak
#

I really need to change it, I changed it by mistake, please help me

jade nest
#

You cannot.

valid linden
#

I don't know why my account has been banned

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @valid linden.

jade nest
night cloak
rain roost
#

Hi

#

I have a question?

onyx dagger
#

Yes, @rain roost?

rain roost
#

How to change pubg acc email and phone bro @onyx dagger

onyx dagger
#

Well.

strange hollow
#

@lime juniper why are you not banning @night cloak he is owner of cheats and you are letting him throw his dirty suggestions over here

onyx dagger
#

Once you have already linked an email address with your game account, I do not think that it is possible to unlink it, as the email link feature is still in the BETA phase, @rain roost.

rain roost
#

That thing can't be done?

#

@onyx dagger

onyx dagger
#

You can try contacting Customer Service in-game, though.

rain roost
#

You can ?

onyx dagger
#

I meant you.

#

Via in-game.

rain roost
#

Idk

half sapphire
#

How do I contact Customer Service in the game? And how long should I expect a response?

rain roost
#

@onyx dagger

onyx dagger
#

Well, you may contact them in-game, @half sapphire.

normal fulcrum
#

@rain roost Please share discord link of the server to a staff privately

onyx dagger
#

I've answered you about your issue above, @rain roost.

rain roost
#

No one here knows

#

?

rain roost
#

@olive dove

tough leaf
#

Hi

storm flumeBOT
#

Please refer to subpoint 5.4,5.5 in #faq for further information, @half sapphire.

normal fulcrum
rain roost
#

@normal fulcrum

#

i have a question ?

normal fulcrum
#

Email once linked cannot be unlinked due to security reasons @rain roost. You can contact in-game customer support if you want to unlink your phone number

onyx dagger
#

^

tough leaf
#

@jinThomson

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @tough leaf. Remember to read through #faq before asking questions in the support channels.

rain roost
#

@normal fulcrum ok ok 1 m send add me bro

tough leaf
#

Bro

#

I check

#

But i need your help

normal fulcrum
rain roost
#

1 miut

normal fulcrum
#

@tough leaf Feel free to post your query

tough leaf
#

Bro vmcan you tell me about Pubg content creator

#

Bro are you here???

tough leaf
onyx dagger
#

For this Discord server, @tough leaf?

storm flumeBOT
#

Please refer to subpoint 3.22 in #faq for further information, @tough leaf.

tough leaf
storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

onyx dagger
#

Just click on -> #faq, and scroll up until you find the subpoint 3.22, @tough leaf.

If you're trying to say that you would like become a Content Creator, here in this Discord server, you may move to #discord.

old fable
#

hey im level 35 and im not ranked in solo tpp ? why

onyx dagger
#

You need to level up, @old fable.

#

Like 45.

old fable
#

No waaay

night cloak
#

I can’t log in through another Facebook account. When i logout from my account and try to login through another Facebook account which is linked to Pubg, it logs back into my first Facebook account. I tried changing devices as well.

onyx dagger
#

Make sure that you actually logged in the correct Facebook account which is linked with your second game account, @night cloak.

onyx dagger
night cloak
#

When unban game in india guys ?

onyx dagger
#

As we provide community support only for the global English version of PUBG MOBILE here, @night cloak, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (previously known as PUBG Corporation) at https://www.pubg.com/en-us/category/announcements.

PLAYERUNKNOWN'S BATTLEGROUNDS
night cloak
#

Sure @onyx dagger

#

Atleast it will come or not ?@onyx dagger

onyx dagger
#

Kindly read my message above.

night cloak
#

i need help!

#

Download Problem?

onyx dagger
#

Tried restarting, @night cloak?

random current
#

My account has been hacked and banned , hacker delete my Facebook account from the game what should i do please ?

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @random current.

night cloak
#

already restart it...

onyx dagger
#

Try repairing the game.

night cloak
#

why?

#

leg problem!

cold hawk
#

I know how HACKERS uses hack and Bypass the game

#

Please hear this topic

onyx dagger
cold hawk
onyx dagger
hallow gulch
# night cloak leg problem!

Lag ? I do not think so. Plus the game says to either restart or repair your client. Do as the cute_above_arrow contributor said.

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @night cloak.

cold hawk
#

What to fill in 4th Box

#

My Ingame id ?

onyx dagger
#

Yes.

cold hawk
#

Ok

onyx dagger
#

Alright then.

rich obsidian
#

We can play total 12 matches in all talent championship?

olive pond
#

Help

onyx dagger
#

Yes, @olive pond?

olive pond
#

Crew challenge says it starts at 17.00 but it saying I gotta wait till 18.00 to play?

#

Has it been changed to 18.00

rich obsidian
#

How many matches can we play?

onyx dagger
#

In a week, yes, @rich obsidian.

celest shadow
#

It is because of daylight saving, @olive pond.

cold hawk
autumn brook
#

Is it true that sanhok will be removed for the krakin map?

gloomy osprey
#

Imagine being threatened by the hacker and pubg not doing anything about it, despite me showing the proof of being hacked

ruby marsh
cold hawk
#

Hope to make hacker free environment

open marsh
#

There is no request option for RP.... why? Is that time limited? 😩

brisk topaz
#

banned for no reason

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @brisk topaz.

celest shadow
night cloak
celest shadow
celest shadow
ruby marsh
celest shadow
open marsh
cold hawk
#

IS SPEED glitching is cheat or HACKING in Pubg system

onyx dagger
celest shadow
#

You have to download the game from the Google Play Store to be able to request for an Elite Royale Pass from your friends, @open marsh. If you download PUBG MOBILE from the official website as an APK, you will not have access to certain features such as the aforementioned option and other subscription services. We hope you understand this.

cold hawk
#

Where to report bugs and Glitch

celest shadow
storm flumeBOT
#

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @cold hawk. You can also submit a report in #old in compliance with the channel's pinned instructions.

celest shadow
#

Please refer to the above message, @cold hawk.

#

Please do not advertise here, @low thunder.

cold hawk
#

I SAID MY FRIEND THAT , he didn't listened and got I'd banned🥲

swift geode
#

how long can a bug report will be processed ?

onyx dagger
#

As soon as possible, @swift geode.

cold hawk
#

I think PUBG should hire some People as in-game Moderator to specate some game with people with abromal starts and many reports and Ban hacker if caught guilty

swift geode
clear spindle
night cloak
#

Ok will i get the participate points after the crew challenge over?

onyx dagger
#

Participate coins?

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @pastel jolt.

night cloak
#

Need a manager

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

mortal apex
#

Hello @night cloak! What is it?

night cloak
#

Hello

weak bear
#

What's this?

clear spindle
weak bear
#

Thanks

thorn falcon
#

hi, I have one problem with my akk. I can't find support in official site where I could write moderator.

clear spindle
#

What seems to be the issue, @thorn falcon?

umbral badger
#

How to unban pubg mobile account?

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @umbral badger.

orchid pawn
#

Hi Soldier,

Thank you for getting back to us!

We are aware about your concern regarding the account hack issue. We will surely assist you with this concern.

We would like to inform you that we have passed on your information to an agent. Due to the high number of these requests, we would like to inform you that, it may take up to 60 days to get your hacked account/email unlinked. We are sorry for the inconvenience this may cause and appreciate your patience. Once we have an update, we will get back to you as soon as possible.

Thank you for supporting PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE!

Best regards,

Allan Y.
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support

#

Does this mean that my info is correct ?

clear spindle
#

Yes.

whole ice
#

Hi

#

I’m having an issue with my account which was unexpectedly banned while I don’t have any hacks or tweaks installed

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @whole ice.

craggy rampart
#

Hi
Unfortunately, I want to inform you that my account was hacked by an unknown "hacker", he stole my Twitter account so he could log into my pubg account and my ID 5296298986, and link his Game Center account to my pubg account , So that he can log in at any time he wants, please if you want me to prove any information that my account is my account, call me or send a message or reply, I hope you can help me. And I want to unlink the Game Center link because the Game Center account is not mine, and I do not want anyone to use my account for fraudulent actions within the game and I hope you will respond to me as soon as possible
Thank you
@round lark

restive siren
#

مرحبا

storm flumeBOT
#

Please do not use languages other than English, @restive siren. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

restive siren
#

Hi

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @restive siren. Remember to read through #faq before asking questions in the support channels.

wise tree
#

Why is my account attended every time I try to sign in to the All Talent Tournament?

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @wise tree:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

restive siren
#

Does the system pull random band

clear spindle
#

No.

wise tree
#

Why can't I participate in all the talent tournaments?

clear spindle
fleet tinsel
#

Hai

#

Could you help me to recover my account from the hacker plzzz

wise tree
#

I have nothing to do with breaking the rules, and yet I can't participate in all the talent he's got @clear spindle

clear spindle
#

Please contact the in game customer service for further assistance regarding this.

storm flumeBOT
#

Please contact the customer service for further assistance, @fleet tinsel.

wise tree
thorn falcon
#

@clear spindle my account was banned for nothing. I don't even know why because support is silent.

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @thorn falcon.

craggy rampart
#

I can't Access to my account because the hacker  I delete all my accessibility to the account

clear spindle
orchid pawn
clear spindle
orchid pawn
#

@clear spindle but they closed the chat, where they will contact me

craggy rampart
#

Ok tanks

brisk current
#

How many games we can play in all talent championship? 12 in total?

covert mason
#

yes @brisk current

#

12 matches per week @brisk current

analog dagger
#

@dreamy zealot

tidal stone
#

How do i delete my pubg account

analog dagger
#

@lime juniper brother my friend Pubg mobile id was hacked today

clear spindle
#

May I know the region which your account is registered to, @tidal stone?

#

Please contact the in-game customer service for account related issues, @analog dagger.

clear spindle
#

Well then you'll not be able to delete the account.

covert mason
#

ability to delete account is only for EEA? @clear spindle

analog dagger
#

Okay

analog dagger
#

If the hacker do anything wrong with my Pubg account than what I do

clear spindle
#

They'll help you with the issue.

#

Be advised that it's your responsibility to protect your account.

tidal stone
#

how do i unlink game center from my account?

storm flumeBOT
#

Please refer to subpoint 2.5 in #faq for further information, @tidal stone.

covert mason
#

if my account is made outside EEA and i live in EEA now, can i still delete the acc? @clear spindle

clear spindle
#

You'll be able to see the option in game settings, if it's available.

clear spindle
covert mason
#

i dont have it :/

wicked tree
#

Hey how I can revive my guest account?

#

Some1 can help me?

#

Guest account at iOS

#

Can’t login in my old guest account

#

Already written in support, but they didn’t reply

night cloak
#

@covert mason Then you did not choose an EEA country while creating your game account. Once you create an account in EEA, you will never have the country change option, due to GDRP privacy protection law.

#

@wicked tree If you lost access to your guest account, it is non-recoverable.

covert mason
night cloak
#

It is not the same as EU, right.

#

Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden are present EEA countries. The UK was an EEA country when the game first came out.

covert mason
#

okay, thanks

gloomy osprey
#

Why is pubg CS not responding me at all?

astral raven
#

hello, these days some accounts have been banned for unstable connection and today it happened to me too, but i was playing with 46 ms? is it a game bug or sth?

gloomy osprey
#

It’s been more than 15 hours

night cloak
#

@gloomy osprey It can take a few days, due to a large number of reports.

#

@astral raven You can’t compare ping with unstable connection. Unstable connection is packet loss. Better switch to mobile data or a different stable WiFi network.

agile root
#

I am trying to participate in the all-talent chapionship and after doing 3 security checks it tells me that my account is a security risk, even if i dont use root, jailbreak or any type of plugins

#

The in game custumer support cannot give me the answer i require

night cloak
#

there are too many hacker on telegram. They are holding top ranking like #1 #2 #3 #20 and many other ranks... they are using hacks and selling hacks .. how can i report them.. they use script hack called anticheat/antiban. ..in cheater reports section bot/mods are deleting my post, i am frustrated.. if cheaters are holding top ranking . How legit players will servive

#

I recommend backing up your important data (except apps) and do a factory reset of your phone, @agile root. You can try using a different internet or switch to a different phone too - as a troubleshoot.

copper stag
#

Im getting bot lobbies in Crown I Asia Duo TPP, how do i continuously get good lobbies with 40 alive last zone plz help

agile root
#

So i can still play even after the 3 security checks?

copper stag
#

Its impossible to get good plus in bot lobbies

night cloak
#

@night cloak Remember to follow the pinned format in the #cheater-reports to write messages. Otherwise your message will be deleted.

agile root
#

As a conqueror in europe duo tpp s18 i can confirm

copper stag
agile root
#

That is normal

#

If you wouldve ranked during the first 2 weeks every game wouldve been hard with 40-50 last zone

#

Now its easier because most rankers already have conqueror

copper stag
#

Uh ok

native anchor
#

Hey I have a problem with my account. I have successfully linked my PUBG account to my Twitter account but PUBG still says that I use a guest account and cant get in the Regional Ranklist. The problem is that I don't use a guest account. Can someone help me with this problem?

night cloak
#

@native anchor You scores will be evaluated again the next week.

wicked tree
night cloak
#

@wicked tree Unfortunately, no. Guest accounts are not meant for regular usage and only for guests to use.

native anchor
wicked tree
#

😦

night cloak
#

@native anchor When did you link your Twitter?

native anchor
night cloak
#

And, when did you make this account? Like how many days ago?

native anchor
night cloak
#

@native anchor Could you check if you to be in regional ranking on Monday?

#

Hello I need help

elfin canopy
#

how may I help you, @night cloak?

arctic stump
#

Hello, i don't understand this, why am i getting conqurer players almost every single game in my lobbies. I am barely in platinum and frankly, i am not even half decent,

native anchor
night cloak
#

i need official gameloop 7.1 beta

arctic stump
#

Moreover i get matched with gold tier players, why? Is there something i am missing ?

night cloak
#

@native anchor Yes. That’s what I meant.

#

@arctic stump Are you playing solo?

arctic stump
#

Nope, random squads

night cloak
#

When you go random squads, you are actually matched with at least one player similar to your rank and 2 other players with random rank, @arctic stump.

native anchor
night cloak
#

@night cloak What do you mean?

#

but i don't know it's official or not

arctic stump
#

I play against people who snort g fuel through their nose, and my teammates, one would go to kameshki , other goes to stalker and i am left there, thinking why am i putting myself through this

night cloak
#

@native anchor It did not register the score this week. The game thinks you linked your social after Monday.

#

i can't find gameloop 7.1 beta please give me link

#

@arctic stump That’s how randoms are gonna be until you get a squad from #activities and rock on! coolblob

storm flumeBOT
native anchor
night cloak
#

Good luck!

#

Pubg game is not being downloaded on my mobile, please help.

#

What is the issue you are facing, sweetie, @night cloak?

#

@bleak gorge That is against the game rules, please do not repeat.

bleak gorge
#

@night cloak ok okk

night cloak
#

Could you share a screenshot?

night cloak
#

Leg Problem

#

Just switch to mobile data and it will fix the issue.

#

another solution plz

#

Switch to a different WiFi network that has no packet loss.

#

Meantime i was reporting hacker on discord and mods are deleting my post . Hacker reached #1 with hacks in duo Asia . .. very nice job mods. Shame on you

#

@night cloak Make sure to follow the message format, otherwise it will be deleted.

#

What if i want to report cheater and hackers who are making hacks and selling hack. And pushing rank #1 with there hack.. i don't have video proof but i have there telegram channel link where they share screenshot of winning with hack.. how can i report them

native anchor
#

Hey @night cloak , I just signed up with my old account which is also linked to a Twitter account. This account has been registered and linked to Twitter since Season 2. But on this account it still says guest account..

night cloak
#

@native anchor Could you create a short screen recording video? From your login methods to your regional ranking.

native anchor
night cloak
#

Old one.

native anchor
celest shadow
#

If you would like to report cheaters in #cheater-reports, please make sure that you follow the pinned format, @night cloak:

▫️ Username
▫️ User identification
▫️ YouTube video evidence

night cloak
#

I think pubg is a great organization.. cant you check gameplay of top 20 players .. most of them are esp users .. some of them still uses script hacks .. and some of them just put Yt at the end of there name and they belong to very famous hackers group on telegram. Like mental vnm. BBB WOLF ,

celest shadow
#

If your report does not meet the aforementioned format, it will be removed.

celest shadow
night cloak
#

I don't have video proof..

#

Is it not enough.. he clearly says that he has done conqueror #1 with hacks

celest shadow
#

A screenshot is not a sufficient evidence.

night cloak
#

Then checkout its gameplay and how many reports he got till now

celest shadow
#

You can report the player's account in the game if you do not have video evidence of the player cheating.

night cloak
#

You will be surprised .. hackers are playing like bot. They are killing very less enemy and winning evey match

#

I don't know if your ingame reports system works or not.. can you tell me how it works.. and if it works then why many hacker who are on top ranking still playing

#

i changed server by mistake.... how can i change my server before 60 days

#

See this hacker playing safe..they need to be ban

golden lintel
#

Why are my messages being deleted

celest shadow
#

“How are you making sure Leaderboards are Fair?”

The Leaderboards in PUBG MOBILE are some of the most heavily scrutinized areas of the game. We utilize multiple strategies to monitor individuals on the leaderboards, including (but not limited to): machine learning, eligibility restriction, manual review, and the Video Review Station. Right now these systems work together very efficiently, but we have plans to both increase restrictions on who is eligible and improve the accuracy of our automated detection in the coming months. We’ll also be increasing the number of staff specifically dedicated to keeping the leaderboards clean. We want our Leaderboards to remain a source of pride for those who put the effort to achieve them, not as a source of accusations about hacking.
For more information, you can read the PUBG MOBILE Dev Log here, @night cloak:
https://www.reddit.com/r/PUBGMobile/comments/lggxlt/pubg_mobile_dev_log_february_2021

storm flumeBOT
#

Please avoid going off-topic, @golden lintel. You may have unrelated conversations in #chat.

celest shadow
golden lintel
#

I was saying the kids kd is to low to be a hacker

#

makes no sense

celest shadow
#

Please move and use a discussion channel instead, @golden lintel: #chat or #pubg-mobile.

native anchor
#

@night cloak

celest shadow
# native anchor

The Note: [....] part is just for your information. If you have linked a social media account, you do not need to worry about not being able to participate in the rankings. Please also make sure that your game account is level 40 and above.

night cloak
#

#1 player sharing his gameplay screen shot on telegram

#

Killing very less to avoid reports .. smart hacker

celest shadow
#

This is still not sufficient evidence, @night cloak. You have been instructed to report the player in the game if you have not.

storm flumeBOT
#

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report in #cheater-reports in compliance with the channel's pinned instructions.

celest shadow
#

You may refer to the instructions above.

night cloak
#

I think you mods should work on hackers on telegram.. they provide and selll cheats over there.. you need to be aggressive on telegram also

#

I tried my best to reports top ranking hackers .. its up to you ban him or leave him so that he can sell more cheats by showing his hacks Power

native anchor
celest shadow
#

From Error 403:

Telegram links can be reported through http://cheat-collect.pubgm.cc. We find those groups useful, because we can easily extract information from them and patch all their cheats in no time.
You can report the groups to the aforementioned link, @night cloak.

old fable
#

@celest shadow what level i need to be ranked ?

night cloak
#

Even 3-5 kd players using location hack. Which are freely available on telegram.

celest shadow
old fable
#

@celest shadow great

covert mason
#

so in brazil everything is half the price?

night cloak
#

@covert mason Consumers in different parts of the world have a different perceived value for games, so the game developers adjusts the prices accordingly.

covert mason
#

so basically in brazil uc is cheaper?

night cloak
#

Yes.

covert mason
#

okay, thanks

night cloak
#

@night cloak how can I contact developers

#

@night cloak I mean like contacting one dev

#

@night cloak There's no separate email for devs.

cursive iris
#

How to solve account has been logged in with newer version? @night cloak

night cloak
#

@night cloak can I buy redeem codes from devs

#

@cursive iris You cannot other than waiting for upcoming updates.

#

@night cloak You cannot, unfortunately.

#

@night cloak I mean like for us like the ones available in eneba.com

#

@night cloak they buy like 2000 codes of 600 UCB and resell them

#

@night cloak You cannot. It is not available to regular users but game partners.

#

Am looking resell

#

To*

#

That is not allowed for regular users. Trying to do so will lead to legal issues.

#

Am trying to do it legally

#

So how can I be a partner

#

Am starting a company

#

Am not trying to do it as an individual

placid elk
#

@night cloak are you high ?

covert mason
#

😂

night cloak
#

@placid elk highst in the room

#

Am serious 😂

#

@night cloak I just checked the website. They are not selling PUBG Mobile redeem codes but midasbuy redeem keys. You need to contact midasbuy instead.

#

In Algeria most of the users don’t have a debit card

#

And the buy UCB illegally

covert mason
#

is it legal to buy codes from midasbuy and resell them? @night cloak

night cloak
#

Uc

#

@covert mason I am not sure if you can buy codes from midasbuy.

covert mason
night cloak
#

@night cloak I want to provide save way to buy uc for players and not get scammed or banned

#

@covert mason Feel free to try.

covert mason
#

and he is muted

#

😂

wet matrix
#

هلا

versed sonnet
#

@wet matrix, please use English only.

misty hearth
#

Can i speak with someone from support team please ?

night cloak
#

i can know what it is ?

#

Help pls

velvet dust
#

i NeeD To Talk with Any Mod In The server Plz

hallow gulch
# night cloak

You've been buying from unofficial sources. For your account's safety, avoid associating with such.

hallow gulch
lucid forge
#

Hey, my account has been hacked. How and from here? Can you help me? essential

hallow gulch
#

How did the hacker access your account ?

misty hearth
# night cloak

That's what happened to me also but know i want to know the exact amount pending that i can recover the purchase in my account . Ingame support wasn't really helpful with that .. we assume the responsibility of getting scammed by other sources but i want to sort it out asap

lucid forge
velvet dust
hallow gulch
velvet dust
#

my email has been banned for 10 y cus of him

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @velvet dust.

lucid forge
night cloak
#

Hello, one of my account links has been hacked in the game and I have contacted customer service to delete the hacked link inside the game and no support has been provided to me in solving the problem. I have sent the payment receipts and the date of registration. I have spent more than 2000 euros on this account and I have all the payment receipts Inside the game, the hacker used external programs, and my account was banned for 10 years. For your information, I play from the third season to season 15 and I have not been subjected to any ban .. until my account was hacked and the hacker subjected my account to the ban a lot, and since December 2020, I am in contact with support and it has not been provided. Me any help

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @night cloak.

hallow gulch
misty hearth
lucid forge
#

@hallow gulch please reply

hallow gulch
hallow gulch
misty hearth
#

Yes i can access it now but no amount was shown

#

I can log in and all is good but i want to fix the ingame purchase .. is there any way to know the amount?

hallow gulch
#

I do not think so.

lucid forge
hallow gulch
misty hearth
#

It's a bit hard to pay an unknown amount 😕 it's frustrating that the support cannot help me with that

hallow gulch
hallow gulch
elfin stump
#

Hi, I'm playing point for Conkeror, so I want to change my server so I want to stay in Europe because I made it wrong

misty hearth
hallow gulch
hallow gulch
misty hearth
elfin stump
#

I want to change my server to Europe because I got it wrong

celest shadow
#

You will need to check the amount of UC you purchased from unauthorized sources and/or website, @misty hearth. Any amount of unauthorized UC you purchased will be deducted when you purchase UC from the in-game system or through https://www.pubgmobile.com/pay. You will have to find out this amount yourself, either through transaction receipts or other means. We hope you understand, thank you.

celest shadow
elfin stump
celest shadow
#

There are no other options except to wait, @elfin stump. Please be careful next time and read the notices before you accept to anything.

gentle lagoon
#

He, I lived in Vietnam, today, I'm moving to US, so can I change PUBG Mobile VNG to PUBG Mobile Global ?

celest shadow
# gentle lagoon He, I lived in Vietnam, today, I'm moving to US, so can I change PUBG Mobile VNG...

Once you login to the Vietnamese version, you can no longer play in the global version with the same account, no matter the reason. This is a restriction from the Vietnamese government and developers cannot do anything about it. So, unfortunately, for now, you'll have to either play your account in Vietnamese version or you can create a new account in the global version. Thank you for understanding.

elfin stump
gentle lagoon
#

@celest shadow also, Can I join PUBG Mobile VIP Program?

celest shadow
# elfin stump But you have to make it easy for us. I've been playing for three years, please

A notice will appear stating that you will be subject to a 60-day cooldown if you decide to switch to another server, and this is a measure that you do not accidentally change your server. Once you select OK or Accept on this notice, you agree to switching your server and be subject to this cooldown. PUBG MOBILE has implemented this system to ensure that you experience less network lag and have a more stable and better gaming environment.

gentle lagoon
misty hearth
elfin stump
hallow gulch
celest shadow
elfin stump
#

Thank you for your great help😒

celest shadow
mental nexus
#

Hello, PUBG Mobile. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and that I play clean play and I make very careful to comply with the terms and integrity of the game
I ask you to solve a problem as soon as possibel because Iam wronged. Thank you, PUBG Mobile

The account id 5462383054‪

The name of the account user, X4丨khaledツ

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @mental nexus.

misty hearth
#

As mentioned the company lost an amount , i want to know how much was is that i can pay it ! Nothing should be complicated or mysterious.. its hard to keep on paying unknown amount . A bit not fair

#

Still not clear I'm contacting costumer service now !

limber shuttle
#

Weekly mission gone missing. It was there yesterday, but now it's not there. Tried the suggested in-game help, repair/clean cache. But it didn't work. In fact, the exact same mission disappeared last season as well. The mission is discussion is "Restore 1500 health in Classic Mode", last season it was in 5th week and this time it's in 3rd week. Now it's gone, how to I get it back. Is there is any fix for that other than the one's I have already tried.

celest shadow
#

Please consider reporting this issue in #old, @limber shuttle. Thank you.

#

Feel free to contact the in-game customer service for further assistance, @misty hearth.

#

Please post your inquiry here, @minor axle.

minor axle
#

And my app is downloaded from app store

celest shadow
#

You should uninstall your game and download it from your AppStore again.

minor axle
#

Im afraid when i connect ill be banned for 10 years !

celest shadow
#

Should you have any concerns regarding an account suspension, please contact the customer service in-game, @minor axle.

minor axle
#

Okey thank you

kind tapir
#

So I need pubg to transfer uc spent to my global account since they will be making my korean account unplayable. How can this be done? Spent too much on my korean account to be kicked out just like that. HELP!!! Depression is setting in!!!

heavy vortex
#

You cannot transfer UC. @kind tapir

livid kettle
#

Why land at the foundation in Miramar map not working in Treat from above achivement?

hallow gulch
#

You mean fountain ?

livid kettle
#

Yes

covert mason
#

its been reported in #old few times already @livid kettle

pastel otter
#

Season 17😏

livid kettle
#

Then why not fix it already?

covert mason
mortal apex
#

That's good! Feel free to post it in #media, as this channel is only for support queries, @pastel otter.

#

Please do not post unrelated content in this channel, @night cloak.

night cloak
#

but i have installed on the app store

coarse kestrel
#

i got a question

#

about scope

#

when i click scope it wont move

#

unless i take my finger off it to the side and start aiming once again

#

but when i click peek scope it moves as soon i press the peek and aim

#

but not aim button

#

is that for everyone or ?

olive dove
coarse kestrel
#

okay

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @night cloak.

coarse kestrel
#

doesnt work

#

its all good

#

idk what it is

wind sail
#

Where can i find the vip application form

hallow gulch
olive dove
# coarse kestrel its all good

Are you sure that you checked the peek& open scope settings not anything else.
you can switch between tap, hold, and mixed. so better to enter cheer park or training ground and check which settings work best for you.

wind sail
#

I wanted to apply for Vip.

#

I dont see a link to any form on there or im just blind

olive dove
wind sail
#

Oh ok thanks 😄

coarse kestrel
#

bro i fixed itt

#

it was the camera rotation while ads turned offff

#

thanks for the help guys gave me an idea what to look into

#

appreciate it

olive dove
#

Great. sarawink

fringe hound
#

ok

#

iraq 🇮🇶 in middle east server the ping is 36-40
but in europe the ping is 78-120
when i enter the game the ping of the server is europe ping
i wish to make iraq game host to enter match with sudia and uae kuwiat and bahrain and oman plz

night cloak
#

My card dosent

#

work

#

on midassssbuy

#

Help............

olive dove
night cloak
#

k

edgy lagoon
#

Ayuda

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @edgy lagoon. Remember to read through #faq before asking questions in the support channels.

runic oyster
#

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id
The name of the account user Mohamedala65
The account id 5749606880

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @runic oyster.

edgy lagoon
#

A thief entered my pubg account and linked a twitter that is not mine. Try to unlink my social network to steal my account. It took out my friends, spent my UC and almost wiped out my clan, now it's trying to unlink my original social network.

storm flumeBOT
#

Please contact the customer service for further assistance, @edgy lagoon.

hallow spade
#

A hacker entered my pubg account and linked his email to my account
I contacted Pubg customer service 3 times and they say they cant unlink it
Can someone help unlink it please

storm flumeBOT
#

Please refer to subpoint 5.5 in #faq for further information, @hallow spade.

limpid mist
#

Hi, i just send u guys a private message , need help with my account, thanks

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @limpid mist. Remember to read through #faq before asking questions in the support channels.

mellow perch
#

In our 2nd clan, we have an inactive leader who's offline since 120 days and more. He took leadership by doing fraud with my friend and now he's not returning it back. Can you make an active member the leader?

slender wharf
limpid mist
#

Oh ok, my account has been banned for no reason and i want to know how can i proove it , plus i hate hackers, im always very careful to comply with the terms and integrity of the game. I want to solve the problem as soon as possible, Me account id 5621788678 , thank u PUBG MOBILE

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @limpid mist.

night cloak
#

i need gameloops official webbsite

clear spindle
night cloak
#

thanks

clear spindle
#

You are welcome!

drifting jackal
#

Hi ich wurde gebannt

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @drifting jackal.

zealous wave
#

Karakter id : 5408088581Karakter ismi : A L P A G U Banlanma sebebi : kullanıcı ihlali anlaşması yazıyor ...Banlanan tarih ve saat : 01.04.2021 saat : 23.34 Açılış tarihi ve saat : 30.03.2031 saat : 23.34 Merhaba sn ilgili hesabım hiçbir 3cu parti uygulama kullanmama rağmen ban yemiştir. İllegal hile yada illegal uc alışverişi olmamıştır emeğimle oyun oynamısımdır. Hesabımın açılması hakkında sizlerden yardım talebinde bulunuyorum konu hakkında yardımlarınızı rica ediyorum pubg ailesine arz ederim

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @zealous wave.

knotty totem
#

Hola

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @knotty totem. Remember to read through #faq before asking questions in the support channels.

night cloak
#

Check my points below

#

4643

#

And in last points is 4643 that means I am in 500 list of players

#

Then why

#

I checked by two id but samr problem

#

I can't see my name

storm flumeBOT
#

Please refer to subpoint 3.10 in #faq for further information, @night cloak.

night cloak
#

@clear spindle

#

I am in 500 list check my points

#

6T9 Rush

clear spindle
night cloak
#

@clear spindle this problem is from that previous day night

#

I was in conqueror then suddenly 2.13%

clear spindle
#

Can you share the rank list from the main account?

night cloak
#

I didn't even get minus

copper sparrow
#

Whenever I play pubg it kept on saying like reconnect, when i do it says it again in 3 seconds, my wifi and everything is good and my game is up to date i don't know what to do?

night cloak
#

Yes I can

#

Wait

storm flumeBOT
#

Please refer to subpoint 4.3 in #faq for further information, @copper sparrow.

wicked stump
#

I dont know why i got banned i am from india is it due to dns changer or something else plz help

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @wicked stump.

proper sierra
#

Hey PUBG Mobil support team, my account has hacked and I do not know about it. Some used my PUbG account and play with it. I get my account and link again but I find my account I hope to refund me as soon as. I need my account and I can't spend my day without playing, and I hope you pay attention to my account. Ask and wait for your response eagerly.

ID : 584967992
شايب|DS

storm flumeBOT
#

Please do not use languages other than English, @proper sierra. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

copper sparrow
#

this keeps on happening

proper sierra
#

Hey PUBG Mobil support team, my account has hacked and I do not know about it. Some used my PUbG account and play with it. I get my account and link again but I find my account I hope to refund me as soon as. I need my account and I can't spend my day without playing, and I hope you pay attention to my account. Ask and wait for your response eagerly.

ID : 584967992

storm flumeBOT
#

Please contact the customer service for further assistance, @proper sierra.

night cloak
#

see bro

#

Why i am not in conqueror

#

@clear spindle ARE u here bro?

clear spindle
night cloak
#

🤒

#

what does that mean?

#

Can u explain?

clear spindle
#

Use a translator if you're unable to understand. It's there in #faq sub-point 3.14

night cloak
#

@clear spindle i am able to translate bro but i am asking about that is it saying that i m using unfair means?

clear spindle
#

Use of cheats or gaining ranks unfairly...

night cloak
#

But i am legit

#

in phone

clear spindle
#

For further assistance you can contact in game customer service.

night cloak
#

ok sir i am contacting them

#

Thanks for ur Assist

clear spindle
#

You are welcome!

proper sierra
#

Hey PUBG Mobil destek ekibi, hesabım hacklendi ve bunu bilmiyorum. Bazıları PUbG hesabımı kullandı ve onunla oynadı. Hesabımı alıyorum ve tekrar bağlanıyorum ancak hesabımı buluyorum, en kısa sürede bana geri ödeme yapmayı umuyorum. Hesabıma ihtiyacım var ve günümü oynamadan geçiremiyorum ve umarım hesabıma dikkat edersin. Cevabınızı hevesle isteyin ve bekleyin. Kimlik: 584967992

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @proper sierra.

night cloak
#

Hey, I wanted to know that when a account is marked suspicious what’s actually going on behind The scenes

onyx dagger
#

The player will be monitored.

#

And if he/she is found to be using cheats, he will be suspended.

steady brook
#

Hey guys i need your help someone has hacked my gmail and he is able now to sign in to my pubg account i have tried my best and no one is helping me i need to unlink my gmail from the game as soon as possible my gmail is roudy92.s@gmail.com and i have another method to sign in it is twitter so please unlink the gmail roudy92.s@gmail.com and unlink the mail wich is roudy92.s@gmail.com and thank you hope someone can help me here.

storm flumeBOT
#

Please contact the customer service for further assistance, @steady brook.

steady brook
#

I have contacted them but no one is helping me guys i am loosing my account right here

#

@storm flume i have tried my best to contact the support team but no one is helping me

night cloak
#

Help me guys. My account was hacked. I already report to contact support but nothing happen

night cloak
clear spindle
#

Only in-game customer service could help you with account related issues, @night cloak & @steady brook.

#

Please contact them and wait patiently.

clear spindle
dull bronze
#

Nowadays pubgm sincerely working for lucky crate opening & royal pass, collabs.

But so more glitches im & my friends are facing this issues. Pubgm didn't concentrated glitches?

Ghost man, m416 cant open scope, not pickup the m416 gun... .... Etc.. Excellent work

storm flumeBOT
#

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @dull bronze. You can also submit a report in #old in compliance with the channel's pinned instructions.

dull bronze
#

@storm flume already reported 😅since season 16

#

My friend view

steady brook
#

Man no one is responding how is this possible why they don't bother they self and reply to us we need help here for real or i will lose my account. I have spent more than 1000$ on the game and now like this someone hack my gmail and gain access to it and no one is helping me this is so bad from pubg side

dull bronze
#

@steady brook
Bro believe its 24/7 customer support.. 😂 lol

steady brook
#

@dull bronze man for real how can a company like pubg this huge not reolying to her customer i am pissed off right now really man i need help and o am loosing everything and they didn't bother doing anything

dull bronze
#

@steady brook bro i know ur feel..

steady brook
#

I am really angry now from this they are not bothering them selfs to help me bro

dull bronze
#

@steady brook
Can u link other social media in ur pubg mobile setting?

steady brook
#

I have linked my twitter

dull bronze
#

Ok u can login from twitter account

steady brook
#

But he can still access the game and he is playing using a hacker because every 3 days the game is banned and i have to wait another 3 days

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @steady brook.

inland oriole
polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @inland oriole.

dull bronze
#

@polar marsh pls refer mods on this site 😆

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @crude mesa.

storm flumeBOT
#

Please contact the customer service for further assistance, @steady brook.

prime jolt
#

The glitch to get out of the map in metro needs fixed or start banning players for it!

haughty rock
#

Ooo whats that 1 year baaaan also exist in pubgm😂

#

I know about 2 month 3 month 7 days some hours and 1 day and 10 year but donr know about 1 year

storm flumeBOT
#

Please do not use languages other than English, @grand mountain. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

#

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @prime jolt. You can also submit a report in #old in compliance with the channel's pinned instructions.

proven bolt
#

Hello,
I had linked 2 apps(Facebook, Play Games) with my account.
Before the 1.3 update, both the app icons were visible in the Linked Apps coloumn
But after updating only Facebook is visible, and I am not able to see any + sign beside it.
I just want to know if its a glitch or some issue with my account?

gloomy osprey
#

Is anyone’s account CasanovaYT?

haughty rock
#

@proven bolt are you using iphone

#

If you are using iphone then google play will not be visible

#

But google play is linked

#

When you check it on andriod phone you will see google play linked

onyx dagger
gloomy osprey
#

And he sent me that message saying “I don’t use your account anymore since I got new account”

onyx dagger
#

Oh.

haughty rock
#

Thats sad

onyx dagger
#

Hold on.

gloomy osprey
#

Since pubg CS couldn’t do anything to get my account back, I suspended the social media he was using since he hacked my Twitter too

#

So he was forced to give me my account back. I still can’t log in due to “higher version” thing

#

I can send screenshot of the convo

celest shadow
#

We would have recommended that you recover your hacked social media account instead of intentionally suspending it, @gloomy osprey. You may refer to subpoint 2.8 in #faq for the social media support links.

As for the newer version error, you will need to wait for the next update for it to be automatically resolved. In the mean time, you can create a new account to temporarily play the game.

gloomy osprey
#

I did, to avoid the hacker from doing anything, Twitter decided to suspend the account till I change the password myself

#

But yeah, I just texted to let you guys know that he has hacked a new account

proven bolt
celest shadow
# gloomy osprey But yeah, I just texted to let you guys know that he has hacked a new account

We are unfortunately unable to do anything in this regard. The player in question who has been hacked will need to contact the customer service in-game and the customer service of their hacked social media account in order to recover their game account.

Every player is responsible for the safety of their accounts, and should never share their credentials to anyone or enter account details to unknown third-party websites.

gloomy osprey
#

Understood

#

When is the new update taking place?

storm flumeBOT
#

We currently do not have a specific release date for the upcoming update, @gloomy osprey. Once we do, we will publish further information in #news.

buoyant cloud
#

Don’t do login restriction on June 30. We have paid for our accounts and why we get login restriction?? Just for having a GL version in Japan? Just for playing pubg in Japan??? At least make account transfer from JP to global version or global version to jp version possible. Or else give us back our money.

unreal steppe
#

Does gfx tools gives ban?

storm flumeBOT
#

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @unreal steppe.

strange walrus
#

I want to restore my account and I have not done any kind of hacker on it that I have encountered for ten years

#

This is username👉👉亗GK〆Omarツ

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @strange walrus.

night cloak
#

Hello, I need a little bit of help redeeming a PUBGM UC code.

umbral oracle
#

Scammer on insta

storm flumeBOT
umbral oracle
#

They has fake websites for stealing account

smoky onyx
#

I got banned without any reason. How can I get back my id as it was falsely Banned by PUBG.

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @smoky onyx.

storm flumeBOT
bronze dagger
#

when is pubg is going to release in india

#

?

#

the indian version

celest shadow
#

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (previously known as PUBG Corporation) at https://www.pubg.com/en-us/category/announcements, @bronze dagger.

compact geyser
#

Hi who can help me

celest shadow
#

Hello, @compact geyser. How can we help you?

compact geyser
#

Can you help me with my hacked account, and I want to cancel it

celest shadow
#

You should contact the customer service in-game for further assistance in this regard, and the customer service of your social media and/or e-mail account in question, @compact geyser.

compact geyser
#

There is someone who stole my account, entered and linked Google play, and I want to cancel the link

celest shadow
#

If you would like to unlink an unwanted social account, please contact the customer service, @compact geyser. You may use the screenshot below as a reference:

clever lance
#

i need best settings for my pc emulator to fix game lag. Can anyone help?

storm flumeBOT
celest shadow
compact geyser
tardy pelican
#

Hello can someone help me and answer why my account get banned ten years, I'm using Korean version since season 6, I'm playing clean I never use any cheats

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @tardy pelican.

undone dawn
#

Someone stole my account, when I try back again he is banned it 10 years 💔

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @undone dawn.

fast night
#

i want to unlink twitter also after unling fb can i do

grand vapor
#

Someone hacked my account and I keep getting this error message.

#

Please help

night cloak
#

Someone logged into my friends pubg account... Her ID is 5667275098.... Please give me some guidance so I can help her

mortal apex
# fast night

In order to unlink both of the social medias, you have to add a third one so then, you can unlink as well your Twitter account. As for the Facebook one, is already in the unlinking process, and as you can see you may wait 5 days.

#

Please contact the in-game customer support for further assistance, @grand vapor.

#

Same thing for your friend, @night cloak. She has to contact the Customer Service in game for further assistance. Make sure that she did enable the 2FA option on her linked methods, it is recommended for the security of the account.

barren shard
#

Sir, I got banned for no reason pls help me .. I lost all my points and my kd is 2.5 I didn’t use hack on my expensive account 😭😭

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @barren shard.

small sparrow
#

Are y'all devs sleeping?

rain path
#

@celest shadow hello sir anyone please help me i got 1 day ban and error pops up iam using iphone and its officially downloaded from appstore

small sparrow
#

I hit an enemy 2 times it even shown blood but didn't get any damage

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @rain path.

small sparrow
#

I hit an enemy 2 times it even shown blood but didn't get any damage

limber spear
#

No slider For 6x scope. This has been happening to me again and again.
Device: Happens on both emulator and Samsung A51
Server Middle East

small sparrow
#

@limber spear Bro check you controls or its transparency

#

I hit an enemy 2 times it even shown blood but didn't get any damage

limber spear
feral forge
limber spear
small sparrow
#

OwO

#

Ty

feral forge
keen terrace
#

I still didn't got the UC Pack that. I redeemed on 1st September 2020 the UC Pack worth 500 UC my points were deducted but didn't got UC I am still trying to tell PUBG to give it to me but they aren't they are just ignoring and closing the conversation

night cloak
#

Good job pubg/ Tencent.. hacker are getting banned today.. i saw many hacker in my friend list got banned...

celest shadow
#

Use of unauthorized third-party software designed to modify or interfere with the game is a violation of PUBG MOBILE's terms of service and will result in an account suspension, @leaden cargo.

celest shadow
storm flumeBOT
#

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @limber spear. You can also submit a report in #old in compliance with the channel's pinned instructions.

hybrid whale
#

@celest shadow

#

i have a question for you about all talent championship

celest shadow
#

Only the customer service will be able to assist you with this, @keen terrace.

wild current
#

i'v tried with them for a week to unlink my 3rd link !!

celest shadow
#

Hello, @hybrid whale. How may I help you?

hybrid whale
#

why can IPad players play?

#

Cuz top 2 can play pmco

celest shadow
#

Mobile devices and iPad players are allowed, only emulator players are not. If you would like to share your opinion or feedback, feel free to do so in #old.

celest shadow
hybrid whale
#

but why iPad players can play top 2 playing pmco I don't understand 😅

#

Okay✌️

keen terrace
#

I still didn't got the UC Pack that. I redeemed on 1st September 2020 the UC Pack worth 500 UC my points were deducted but didn't got UC I am still trying to tell PUBG to give it to me but they aren't they are just ignoring and closing the conversation
ID: 5272038697
Device: Sharp AQUOS R2 Previous Device on which I had redeemed UC Pack was : Sharp Zeta SH-01H
Wi-Fi: PTCL (Pakistan Telecommunication Company Limited)
Country : Pakistan

Please forward this message to team PUBG

misty shoal
#

any news about achivement mission ( crew challenge )

mellow perch
night cloak
#

When is PUBG mobile coming back in India?

night cloak
# night cloak When is PUBG mobile coming back in India?

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (previously known as PUBG Corporation) at https://www.pubg.com/en-us/category/announcements

misty shoal
#

any news about achivement mission ( crew challenge )

hazy wigeon
#

any news about old items like inferno rider helmet?

sterile hatch
#

any news for new update and android 11 compatibility issue fix?

deft scaffold
#

bruh

#

i spent like 2700 AG and I have no permanent stuff at all

night cloak
#

it totally depends on your luck

#

Why is my account being frozen for 15 minutes for not updating the gameloop emualator, yet it was updated?

upper stag
#

What is the solution for the absence of the state

night cloak
#

what state?

proven bolt
#

Hello,
I had linked 2 apps(Facebook, Play Games) with my account.
Before the 1.3 update, both the app icons were visible in the Linked Apps coloumn
But after updating only Facebook is visible, and I am not able to see any + sign beside it.
I just want to know if its a glitch or some issue with my account?

night cloak
#

Try logging in with play games and check

proven bolt