questions

[tribal bone]

Fake or real

<@&481161015728406538>

[onyx dagger]

Feel free to ask that in the PUBG MOBILE Pakistan Discord server, @tribal bone.
Link in 3.1 of the #735483472432594994.

And kindly do not mention the Moderator role for in-game enquiries.

[teal vessel]

Dear admin of PUBGM international
I don't understand why the UC balance in my account is being deducted ? meanwhile I charge 100% using Apple Store! (I have a bill if you want to see it) and please explain to me if it was the publisher's fault or my fault?
Please reply back to me when you read this feedback!
Thanks

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @teal vessel.

[lilac coral]

just want to ask something again about this weapons master achievement

[onyx dagger]

Yes, @lilac coral?

Go ahead.

[lilac coral]

do i have to knock enemies with a shotgun and kill them with a shotgun? or i can like knock them with a diff gun then kill them using the sg

im confused why i still didnt complete it bc im pretty sure i did all 6kills with diff guns

the nade, the car , ar , sr , smg , sg

[onyx dagger]

Knock and kill with the same gun. 🤷‍♂️

[lilac coral]

oh okay so i should knock and kill someone using vehicles too?

[onyx dagger]

Yes.

[lilac coral]

thanks

[onyx dagger]

You're very welcome! 🤗

[reef oyster]

What is the use of elite membership in clan, do they have any power?

[onyx dagger]

Hold on.

It's just a special title for special people in a Clan, @reef oyster.

[reef oyster]

Got it thanks

[onyx dagger]

You're welcome!

[last warren]

I'm a PUBG Mobile player. I really like your game, however, I got banned for some unknown reason. I believe that the ban was received undeservedly. Please remove the ban. I will do everything to ensure that this situation does not happen again.
My ID: 585624639
My nickname: Diagon1xxx

[polar marsh]

@last warren:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[rose swan]

hi any moderators online to fix my issue

[night cloak]

State your issue here

I am not a moderator

[rose swan]

some one stole my id

[night cloak]

Contact customer service ingame

it is not possible to change email

[fossil portal]

Whn there is gonna be crew challange?

[night cloak]

No information about that the crew feature is under Maintenance

Thank you very much PUBG, I reached Bronze 5 today!
fix your noob auto ban system

[rose swan]

how to fix this issue

its already new version

[fossil portal]

Metro royale glitch

[jade nest]

Contact in-game customer support

[worthy parrot]

Dear admin of PUBGM international
I don't understand why the UC balance in my account is being deducted ? meanwhile I charge 100% using Midasbuy (I have a bill if you want to see it) and please explain to me if it was the publisher's fault or my fault?
Please reply back to me when you read this feedback!
Thanks

[compact iris]

any mod?

[night cloak]

Contact customer service

[jade nest]

Report in #old with id, device,wifi/cellular, Region

[compact iris]

we r hosting a small tournament cant we get official room for 1 month??

[worthy parrot]

i did contact customer service but it didnt help

[feral forge]

only they can help you with purchase related issue. try again

[compact iris]

we r hosting a small tournament cant we get official room for 1 month??

[novel solstice]

Can someone tell how long it takes ?
My account stolen from 49 days right now and no help from in game support

[worthy parrot]

show me how

cuz i did

[compact iris]

we r hosting a small tournament cant we get official room for 1 month??

[jade nest]

Start a new conversation with them and proceed like this

[compact iris]

@admin

[novel solstice]

I already did that im not stupid

[jade nest]

You will not be provided with any room from here.You will have to use your own room card

[compact iris]

@celest shadow

[worthy parrot]

ya se

[compact iris]

@lime juniper

[onyx dagger]

Uh. @compact iris

[compact iris]

we r hosting a small tournament cant we get official room for 1 month??

[onyx dagger]

Refer to this, @compact iris: #questions message

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @worthy parrot. Remember to read through #faq before asking questions in the support channels.

[novel solstice]

It's 49 days now this the second time i open an conversation and no help

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @novel solstice.

[novel solstice]

I send everthing they ask for

[onyx dagger]

Patience please.

[novel solstice]

With no help my account in valorant stolen i get it back in 48 hours

I need some real respect to customers

Nothing is called support on this game ?

[worthy parrot]

@storm flume i asked a question

[onyx dagger]

Only they (Customer Service in-game), can help you with Account related issues.

And if they did ask you to Wait patiently, you need to Wait.

[novel solstice]

I say to you nothing called "in game"
It's desert there

Wait untill what

[onyx dagger]

Did you contact them regarding your issue?

[jade nest]

Contact in-game customer support with all your proofs

[novel solstice]

Bro he wanna unlink me

Wait untill he unlink me i open the game every minute i live in paranoid

[onyx dagger]

Did you contact them regarding your issue?

[novel solstice]

Off course 2 time with all thing they ask for

[onyx dagger]

And did they ask you to Wait patiently?

[novel solstice]

Receipt - create date all this staaf

[onyx dagger]

Yes.

You need to provide those information to them.

[night cloak]

They might have told you to wait upto 90 days too @novel solstice

[onyx dagger]

It is to verify that the Game account belongs to you.

[novel solstice]

There's so many ways and quick ways to verify ....
But huh it's ok i already feel sick from this game really regret about every minute i spend on it no one really help

[onyx dagger]

You need to wait patiently, that is the only way. :(

[ruby roost]

I can't able to change my region back pakistan plz tell me solution

[night cloak]

Can you share a screenshot of your game settings

[ruby roost]

Ok

I can't receive confirmation msg

[river comet]

is it just me or i can’t cancel my healing when i’m moving it’s so annoying

[night cloak]

This issue is Fixed check #news

[waxen void]

Give any update of pubg India bros

[night cloak]

Check Pinned message of this channel

[jade nest]

Change your DNS And try again.or you can try again later sometimes.Try at the time when there is less network traffic in your area.

[ruby roost]

Plz can you guide me how I change DNS

[jade nest]

That seems to be like only happening to you

refer to #faq 4.5@ruby roost

[waxen void]

Which pinned meg there are more

Bro

[onyx dagger]

As we provide community support only for the global English version of PUBG MOBILE here, @waxen void, we are unfortunately unable to answer any messages related to PUBG MOBILE in India. If you are located in India and are unable to access PUBG MOBILE, or if you have a question regarding PUBG MOBILE in India, please stay tuned for future announcements by KRAFTON Incorporated (currently known as "PUBG Corporation") at https://www.pubg.com/en-us/category/announcements-en-us.

[ruby roost]

!rank

[storm flume]

The !rank command is disabled in this channel, @ruby roost. Please execute the command in #481204134859505684 instead.

[finite burrow]

I tried it several times but when the system ask me that I need to .add screenshot I can not find any option to add the files

[tranquil verge]

Can I pmco with kr id?

[night cloak]

Upload it in Imgur.com and send them as link

[tranquil verge]

Can I play Pmco with korean id?

[celest shadow]

No you cannot, @tranquil verge. For further inquiries related to PMCO, please use #pmco.

[rose swan]

how to fix this issue

@celest shadow

[night cloak]

Contact customer service it happens when your account is hacked

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @rose swan.

[night cloak]

and someone else is using it

Why livik is still on beta

[jade nest]

Because why not!

[celest shadow]

The map Livik will remain in beta until the map has been fully completed.

[finite burrow]

Thank you

[night cloak]

you're welcome

[wicked sapphire]

Why my bonus challenge not open

[jade nest]

Because the matches might not be available yet to play in Bonus challenge.However you can try asking that question in your regional server too.You can join your regional server from #735483472432594994 3.1

[wicked sapphire]

I send in server and no one help me

[jade nest]

They will reply you when they are available

[night cloak]

They can help you more better than here

Help me

60 uc buy + 1200 uc ?

My uc 120

[jade nest]

You will get bonus between 0-1200uc randomly.
1200uc is not guaranteed

[night cloak]

hello I am having a problem while playing PUBGM on emulator that the screen is always black and white

can it be helped?

[tardy crescent]

Please use .emulator in #481204134859505684 and get support from emulator Support, @night cloak

#emulator-support

[night cloak]

but the grand prize says 1200 uc

it didnt do anything @jade nest

[jade nest]

As i told 1200uc is not guaranteed.If you are lucky then you might get 1200uc.You will be getting random amount of uc which varies from 0-1200

@night cloak use #emulator-support for emulator related queries

[night cloak]

I got 1 UC scam

[worldly ruin]

Hello

I need help from Pubg mobile

Can any Pubg support team will help me?

[jade nest]

State your issue here

[worldly ruin]

My I'd is being hacked by a Pakistani

And I use to live in india

He had put src on my account

When I tried to open it

It says The game had been tranfer to newear version

But some how with the help of YouTube I can able to open my game

But that's not issue

The hacker had linked his Facebook with mine Account

And gmail too

[jade nest]

Contact in-game customer support for account related issues and queries

[worldly ruin]

Done bro I had requested for it a long time

[jade nest]

Go like this @worldly ruin

[worldly ruin]

But Pubg is ban in india

Wait let me share u 1 ss

After I had requested for it

The Pubg team had given me this kind of reply

Then after few days

I got this message

[uneven pumice]

Can i use it for pubg?

[jade nest]

Yes, you can use but avoid using the warp +, Don't play matches with that turned on

[storm willow]

Warp is also VPN

[dusky shuttle]

My account hacked Please help unlink 3rd parson please please please please please please

[leaden cargo]

Is this official?

[night cloak]

yes

[worldly ruin]

Pakistani are too big hacker🥺

[supple summit]

Hey, are there any fpp events and matches??,...or even players here?

[jade nest]

@leaden cargo Your regional server will provide you more clear info on that. Join from #735483472432594994 3.1

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @dusky shuttle.

[leaden cargo]

@worldly ruin arbis are hakers

[hybrid heath]

@here am going to use gameloop 7.1 beta from gameloop.mobi and my account is high level mythic fashion account 179 total mythic outfits and All guns max if safe or not is there any risk ??

[leaden cargo]

@worldly ruin you are a haker

[dusky shuttle]

OK

[worldly ruin]

Noo

[storm flume]

You can now access #emulator-chat and #emulator-support, @hybrid heath. Revert this at any time by sending .emulator in #481204134859505684.

[leaden cargo]

@worldly ruin yes

[worldly ruin]

My account got hacked

Worth of 20k

[leaden cargo]

@worldly ruin that's good 🤣

[worldly ruin]

By Pakistani

[dusky shuttle]

Same here bro

[worldly ruin]

Bhai tumpe guzarata tah na jab Patah chalta

[leaden cargo]

@worldly ruin I am so happy for your acc get hack 🥳🥳🥳🥳🥳

[hybrid heath]

Don't blame all Pakistani

[worldly ruin]

Am blaming to pakistani hackers

Not whole pakistani

[jade nest]

Gameloop.mobi isn't official website to download gameloop.
And beta is random to get.If you downloaded it from there then plz avoid using that.
Download the official gameloop from gameloop.com

[worldly ruin]

@jade nest HeLp

[fallow mason]

English only

[jade nest]

As i told, contact in-game customer support and provide them with all the details they ask,
Only in-game Customer support can help you with account related issues.

[hybrid heath]

Brother I try alot but can't able to get 7.1
I try like 100 times but I get again and again 4.4🥺
Is there any way to get 7.1 from official website gameloop.com

[worldly ruin]

@jade nest Read this brother

I'd tried what you want to tell

[jade nest]

Getting beta is just random.Better avoid using something which isn't safe for your account.

[atomic knot]

I have been playing my account since s1 and I have been banned, neither a cheat nor a bug, but my account has been banned for 10 years and I will be glad if you help.

[polar marsh]

@atomic knot:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[jade nest]

@worldly ruin Plz try it again and if you get same reply, Contact me in my DMs.Go like this

[hybrid heath]

Am not using 7.1
Am playing on 4.4 but I like to play on 7.1 and want 90 FPS

[jade nest]

@hybrid heath #emulator-support

[worldly ruin]

Ok mate👍

[alpine flower]

hey wrong channel and stop spamming it
use #matches

[storm flume]

Please use #matches to share custom match details, @barren siren.

[hearty crown]

@polar marsh plz help me..o don't know why my account been.

[night cloak]

what do you mean by been?

[sudden hound]

I think there's a glitch going on ... yesterday my account got NAB even my sister account also got NAB

😿

[storm flume]

Please refer to subpoint 2.12 in #faq for further information, @sudden hound.

[sudden hound]

Ok

Ya I have filed the claim

But Still I am sad

[tacit crystal]

I want help from one of the PUBG customer services

[sick shale]

@sudden hound Don't repeat questions regarding account suspensions please.

@tacit crystal What's your problem

[sudden hound]

Ohh oke

[hearty crown]

Don't know why my account been plz help me

[sick shale]

Banned?

[sick shale]

Refer to subpoint 2.12 in #faq and don't repeat questions regarding suspended accounts please.

[sudden hound]

@sick shale still you guys should talk to pubg officialls...coz I think there's a glicth going on

[tacit crystal]

A new season gift has been sent to my friend in the game. But it was sent twice. I want to take one back and ship it to my sizon

[sick shale]

Please do not repeat questions regarding account suspensions in this server, as we (moderators, administrators and community staff) are unable to assist with this in any way (we also do not have power to lift account suspensions), hence why we have a customer service. Repeated failure to abide by this warning will be considered as trolling and we will therefore act accordingly, resulting in moderating measures being undertaken.

[tacit crystal]

؟

[hearty crown]

Me don't know

[tacit crystal]

Can you solve my problem?

[sick shale]

@tacit crystal Can you elaborate please

[tacit crystal]

A new season gift has been sent to my friend in the game. But it was sent twice. I want to take one back and ship it to my sizon

[sick shale]

What's a new season gift?

[tacit crystal]

Royal pass Prime Plus. Sent twice in error. I want to retrieve one

[sick shale]

It's not possible to send a gift twice to the same player, You may contact customer service for further assistance.

[tacit crystal]

It was sent twice and the account was fully debited. Customer service was contacted but without a response from the morning

[hearty crown]

#questions plz help me..

[feral forge]

state your issue? @hearty crown

[hearty crown]

Me don't know why my account been

[fallow mason]

Contact in game customer service @hearty crown

[mortal apex]

@hearty crown Your account has been suspended?

[tacit crystal]

I want to help

[mortal apex]

@tacit crystal What’s about?

[fallow mason]

You want to help or do you want help?

[tacit crystal]

The Royal Bus Prem Plus was sent to a friend of mine for the game twice by mistake.

[hearty crown]

Yes

[fallow mason]

But you cant get back your uc

[tacit crystal]

Yes, he could not get the money back, or us.

[fallow mason]

simply reset and reconfigure your router

[feral forge]

please report it in #old with
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[fallow mason]

No one will get it as you send twice

[tacit crystal]

It's from my friend's hand

[fallow mason]

Here nobody could help bringing back your uc . try contacting customer care for more info

[tacit crystal]

I don’t know how to communicate with customer service. Is it possible to contact them?

[fallow mason]

Yes . Go to Pubg Settings >>> Left Bottom you will see customer service . click and start your conversation

[night cloak]

While reporting a bug is the username enough or do you also need to include an id?

[night cloak]

include id also

[cosmic tree]

what can i do to get better performance on my tab s7 plus

[night cloak]

@cosmic tree use a GFX ofcourse! Joke dont do that unless you want to get banned.

[cosmic tree]

tha game is unplayable on the tablet however it is powerfull enough

[fallow mason]

what fps and ram?

[hybrid vault]

Where can I write about the receipt of UC on my account?

[night cloak]

How can I get my account if its hacked?

[obtuse basalt]

Hi i'd like to ask something

If I received a feedback like this

[feral forge]

contact the in game customer service

[obtuse basalt]

Does this mean it's a 10 year ban of this player?

[feral forge]

@obtuse basalt no.

[night cloak]

My account got hacked... who do I ask help?

contact customer service

[feral forge]

contact the in game customer service. also the respective social media/email support.

[night cloak]

Okey

Why is the id and username required when reporting a bug?

if it is a bug report it is needed

@night cloak ok but im asking why is it needed?

[sick shale]

@night cloak It will help the developers to look into the issue.

[obsidian frost]

why do i get 900 ping on a new phone and 32 on old phone how can i fix this

[sick shale]

Fix your internet connection, @obsidian frost.

[obsidian frost]

it has nothing to do with the internet everything works fine but pubg

tried reinstalling the game

[night cloak]

Extreme graphics?

[obsidian frost]

its on smooth extreme but this is a ping issue not frames

[hallow gulch]

some routers can be set to give certain numbers of upload/download speeds, make sure your fine isn't among them. If not, maybe try playing on other servers.

[obsidian frost]

all servers are the same and i play on data i can give hotspot to other phone it works fine

just not on this one

[hallow gulch]

Test your internet speed on both devices, if the new one with the high ping is showing less performance then your built in wifi system could be damaged

[obsidian frost]

thanks

[hallow gulch]

ofc

[obsidian frost]

will try that

both have the same good results @hallow gulch

ingame ping is 2000

[hallow gulch]

In that case, and from my knowledge the last possible thing to do is boost your wifi performance, no 3rd party apps ofc. Some of the few methods are: settings-wifi-advanced-set to extreme mode / another method: by disabling background syncing from your settings on certain apps.

[obsidian frost]

okay thank you

thanks

[hallow gulch]

Anytime

so you basically can't log in on your main account due to an error.

[languid oxide]

Hi

[hallow gulch]

Try logging in via verification code

[languid oxide]

At the weekly match where can i get the id pass

[hallow gulch]

You can read the dates of the matches in #events and when they're being hosted the room codes will be posted there.

[languid oxide]

Ok

Thx

[feral forge]

@night cloak ^

[mortal apex]

@night cloak The Security Team will check about it. So please be patient!

[restive lintel]

is using gfx tool allowed?

[storm flume]

Use of unauthorized third-party software or methods, @restive lintel, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[restive lintel]

oh

thanks

[feral forge]

make sure that you provide correct and enough information in #old @night cloak include your in game ID

[heavy vortex]

is using gfx tool allowed?

[storm flume]

Use of unauthorized third-party software or methods, @heavy vortex, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[heavy vortex]

ohh ok

[hallow gulch]

I'm sure you knew that already

[faint swan]

I mistakely changed my server is there any way to change it back before 60 days

Pls help

!!

[hallow gulch]

Anything you can do ? No, not other than waiting or contacting customer support but the chances of that working are really low.

[vast tulip]

No, but you can contact to customer support

[celest shadow]

First and foremost, could you explain how your server mistakenly changed in the first place?

[abstract arrow]

hey, how do u make a esports custom room?

[celest shadow]

A tournament card room is usually used, @abstract arrow. These are special room cards with the purpose of being used in an official tournament or community-organised tournaments. Organisers will need to apply for the third-party tournament license, more information can be found on this message:

#questions message

[sudden warren]

Someone have the same issue?
Its not counting (the Royale Pass Elite crates)!!!

@Rebel
And what about the crates we must receive before this update? It will be counted or not?

[feral forge]

As we have implemented a major change to the Royale Pass this season, we unfortunately missed to synchronize the change with the Open Sesame achievement. We will be optimizing this for the next update, and this will not affect players' current achievement collection. Apologies for the inconvenience. copied text it will come back soon.

[tacit pasture]

Hi i was looking to play in room in south America server
After that my orgenal server is changed to south America without any warning .

My orgnal  server is erupe (ping 90ms).

My ping now in south like (300 ms ).

I cant play in this ping and i have to wait 60 days to chang it again i will miss new season.

Please help my to chang the server and fix this problem with room server chang.

My info;
ID: 5272029303
Cellular
Pc gameloop emulator
Saudi Arabia

[clear spindle]

Please report it in #old, @tacit pasture.

[sudden warren]

So, And what about the crates we must receive before this update? It will be counted or not?

[night cloak]

My ID got banned and I even don't know how

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[feral forge]

we don’t have such information at the moment.

[worldly bay]

Can you help me, I'm banned for nothing, I don't use any programs, etc

[polar marsh]

@worldly bay:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[robust siren]

@celest shadow sir still no reply from them 🙂 only 3days left for PMCO

[lean wedge]

Hello antialiasing still not working ios ipad pro 11

[hallow gulch]

you've been told to report it in feedbag-bugs and so you did, be patient.

[left ore]

Hello I want to ask something
One of my teammates got banned for 7 days without no reason. We were playing a tournament then suddenly he was offline and when he try to login he got banned. We have in-game video proof that he was legit. And my question is it will effect to the PMCO matches?
Thank you

[hallow gulch]

Make sure you have the game updates up to date, if so then be patient I'm sure it'll be fixed soon

[keen mason]

My Device's screen is freezing while Playing

Can you tell me any solution??

@polar marsh

My Device is lenovo tab m10

[lofty notch]

Please Fix anti aliasing

[storm flume]

Please do not use languages other than English, @maiden quest. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[hallow gulch]

The reason might be among the list of ''why does the game crash'' in #faq point 4.7.

[maiden quest]

Hello, could someone help me with new layout i use layout 4 fingers from my SAMSUNG but i change mobile brand and on my Iphone Pro Max it is not good :/ Within sensitivity it is not same like before. So could someone send me best 4 fingers layout ID with sensitivity ?

[hallow gulch]

you can submit a report in #old, though there's a lot of similar reports.

[tired fractal]

The reason the layout is off is because of your new device. You should adjust the layout so that it fits with your new device. Also the sensitivity is different because apple uses different screens and gyroscope sensors so you may adjust your sensitivity.

[maiden quest]

thanks :/

[tired fractal]

No problem

[maiden quest]

Any advice for best sensitivity for Iphone ? 😄

[tired fractal]

What?

[maiden quest]

edit

[tired fractal]

I don't know, I'm using android

You can try to change your sensitivity +10 or -10 multiple times from your normal sensitivity until you find one that feels good to you, @maiden quest

[hard compass]

Please unban my account

[polar marsh]

@hard compass:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[storm flume]

YouTube channels that feature PUBG MOBILE cheating content can be reported through this form, @wide nova:

:white_small_square: http://bit.ly/37Lgfbm

[celest shadow]

Please report the channel using the link above instead, @wide nova.

[steady tide]

What are the requirements to join the video review team in the game, I keep trying to apply but it never lets me

[floral moon]

i am normal player i am not using any types of cheat or bug

bad system of pubgm

without any reason my aaccount is b@nned for 1 week

[onyx cairn]

From India?

The game is currently not available in India and so we are unable to assist with it.

[floral moon]

please help me

i am normal player since season 2

[onyx cairn]

Not possible. No need to delete India.

[floral moon]

bad support

[clear spindle]

Do the file claim, we're not related with the in-game customer service to help you with account related issues.

[tired fractal]

does tencent work on both global version and chinese version?

[wide nova]

To copied the videi link at paste there but it keep ask me to put the link

[covert vale]

@clear spindle @onyx cairn i got banned for no reason

[polar marsh]

@covert vale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[celest shadow]

It must be the channel link, and not video only.

[wide nova]

Oh not the video

Oke2

[celest shadow]

Yes.

[wide nova]

Wait gfx tool can make u got banned for 10year?

[storm flume]

Use of unauthorized third-party software or methods, @wide nova, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[floral moon]

@covert vale pubgm b@alnned so many users account in last 15min..who are innocent never used any cheat or bugs

[marsh pecan]

is PUBGM launching a new pakistani server in the game?

[wide nova]

Done but still Asked for link .-.

[celest shadow]

Feel free to join the PUBG MOBILE Pakistan Discord server for further information in this regard, @marsh pecan.

You will be able to join regional communities via our #735483472432594994, subpoint 3.1.

[celest shadow]

Send me a direct message of the YouTube channel link.

[wide nova]

Here or dm?

[celest shadow]

DM.

[floral moon]

my account is b@nned without any reason

[marsh pecan]

how can i join pakistan server

?

[celest shadow]

Let me remind you that we are unable to assist players with account suspensions here on Discord. Please refer to subpoint 2.12 in #faq for further information, @floral moon. You may use the File Claim option to appeal to your suspension.

[floral moon]

i am not used any cheat but i am exited in 4 matchmaking lobby continue... this is reason why my account banned??

[marsh pecan]

can you please tell me how can i join pakistan server ok pubgm

[floral moon]

helpme @celest shadow

[celest shadow]

Head over to #735483472432594994, under subpoint 3.1, click the blue-highlighted text to open up the list of regional communities.

[marsh pecan]

thanksssss

[polar marsh]

@floral moon:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[covert vale]

no reason i swear

[polar marsh]

@covert vale:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[old dawn]

Can we advertise youtube links?

[celest shadow]

You are not allowed to advertise in this server, @old dawn. Please read our #735483472432594994 if you would like to know more.

[old dawn]

Ok sorry

[celest shadow]

Nothing you should be sorry about! It is good that you ask before doing anything, @old dawn.

[stone wedge]

Piston when I login with Game Center with my iPad it is showing system error. Wtf

Please fix this bug ASAP

[wraith matrix]

@celest shadow prime plus prices changed for the first time ?

[celest shadow]

A screen recording of this will be helpful.

[celest shadow]

Can you share a screenshot please?

[opal ravine]

hello .. does playing solo vs squad in squad mode bring more points than playing with 3 randoms and they die early ?
thanks ..

[tired fractal]

it does not matter if you play with a duo or squad. it will give you the sams amount of points

[night cloak]

Is that anyway how can I contact customer service quickly. I have really important issue. I have contacted ingame but it’s so slow, I can’t wait.

[tired fractal]

If you contacted them ingame you will have to wait for a reply. There is no other way of contacting them.

[maiden sigil]

Hello I was banned for one day for no reason and when I returned my rank had reset to bronze.

[opal ravine]

@tired fractal
there's a friend of mine which is in same tier as me and same server as me ...
he always get more points than me although he keeps on getting 0 kills, 15-18mins survival time, 30-50 support, 0 revive when he is playing in a squad ... he gets rating of 30-50 every game ...
i'm pushing rank with random ... at the same time he plays, i play ... i get 2-5 kills every game, 23-30 mins survival time, 30-70 support ... i get 60-95 rating ... and i get same points or less points than him .. it is really annoying me ...

[celest shadow]

A rating reset is normally issued for such suspensions.

[maiden sigil]

Damn really

That sucks I was in diamond

Lol funny thing was I didn’t even do anything 😡😡😂😂

[sweet prairie]

ID : 5147260895
Name : ScriptKiDDY

My ID was banned for no reason. Can anyone help me?

[polar marsh]

@sweet prairie:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

How long I have to wait? Until hacker steal my iD and make my iD banned? I have paid alot

[tired fractal]

there is several things that matter when getting points that he could be using to get more points. for example healing outside of zone will give you some more points etc. survival time is only a small percentage of how many points you will get

[celest shadow]

We cannot really give you an exact time when the customer service in the game will respond to you as they receive a large number of support requests every day. For now, we ask you to be patient however if they have not responded to your inquiry within a reasonable time span, please send them another message as a kind reminder.

[opal ravine]

@tired fractal any tips to get more points ? like healing outside survival zone pls ...

[celest shadow]

Please report such players in the game, @night cloak.

[tired fractal]

take lots of bandages like 40 or so and wait for first or second zone and wait until you have like 20% hp and then start healing with bandages

[opal ravine]

@tired fractal ok thanks mate .. really appreciate your help .. any other little tip that may grap some more little points lad ?

[tired fractal]

Not for now, you can try that first and if you need some more advice tag me in #pubg-mobile

[opal ravine]

i thought because he plays in squad and i play with 3 randoms who die early ..
that's why his teammates performance give him a lot of points ...

now i understand ...

[tired fractal]

you can play with a squad to make it easier to push rank tho

[opal ravine]

ok thanks mate ...

[tired fractal]

no problem

[lean wedge]

Its been like 2 weeks like this I re installed game two times already and it is up to date

[celest shadow]

No need to post unnecessary images here, @neon grail.

[neon grail]

@celest shadow 😝

[celest shadow]

The anti-aliasing option is is currently disabled as a temporary solution until the root issue is resolved, @lean wedge. Please keep an eye out for #news.

[lean wedge]

Ok thank you 👍

[celest shadow]

You are welcome.

[merry elbow]

Since you removed the weekly 200 RP points that we get after completing 10 RP missions, how will I complete open sesame achievement. What a shame I was hoping to complete it this season.

[tender salmon]

Hello ,
Are you official support from PUBG MOBILE??

[wet oracle]

Hello, I have a problem I have chosen the state on Europe when you create the account and want to change it to Egypt. I live in Egypt and I have many points in the competition of the bonus and I do not know how to recover

[night cloak]

Already announced but they are bringing it back

[night cloak]

The staff here are not officials, contact the customer service

Is it possible for the support email?

[merry elbow]

Thank u

[tender salmon]

Ohh okay, I was wondering how they let players to play hack in top 500 with KD 14 23 STARS 44% headshot ... more then 70% hackers and all middle east players population ... So my question is , Why i pay monthly more then 200eur for???

[night cloak]

You may report hackers and they’ll get banned

[storm flume]

Hello, @tender salmon!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

[celest shadow]

Hello there! Regarding your inquiry, please refer to this message below (click the link to be redirected):

#old message

[night cloak]

I want private mail for customer service

[tender salmon]

I pay my money to do their job ? I am profesionall player , during corona I had time to push rank and in 2 days I was Ace ... then start hardcore hacking , they literally come for you on end map to kill you direct on house ... so hilarious.... i got more then 20 reports 5 banned ... I cant do a job for company i pay for . Obvious hackers stay on list check every player above KD 7 and you can thx me later .

[night cloak]

They won’t stop

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @night cloak.

[lusty carbon]

some hacker linked my facebook account to a random guest account please help!

[opal ravine]

@tired fractal just found something weird again ... now it can't be healing outside zone ...
the same guy which i told you get more points than me doing bad performances ...
he died 1.8mins he got only -13 pts ...
when i die 4.4mins i get -35pts ...
we are in same tier ...
this is very weird ...

he did 0 kill

[tired fractal]

map?

[opal ravine]

erangel same map

[violet spruce]

@lusty carbon Please contact the customer service via the in-game settings

[opal ravine]

this is getting weirder

now

[tired fractal]

I'm not too sure but all my friends getting more points than me too

[opal ravine]

there must be an explanation somewhere in this thing ...

just has to figure it out ...

[lusty carbon]

@violet spruce i tried but no one is responding its been 2 hours!

[violet spruce]

@lusty carbon Please Wait Due To COVID 19 there is Less staff They Will reply You Soon

[lusty carbon]

ok

[hoary abyss]

<@&639889499718942720>
I'm a Season 1 player, someone hacked my account, and changed the server. They also deleted all my friends.

I need help ASAP

[coarse rune]

I am unable to log into my account. It's showing your account is banned for
violation of pubg mobile guidelines and terms.i didt use anycheating tools.
please recheck my accont .pubg mobile id - 5429179835 .
thank you

[polar marsh]

@coarse rune:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hoary abyss]

I haven't been banned, I can still login, but I play North America Server, and the guy changed my server to Middle East

[hallow gulch]

You can contact customer support for help regarding your hacked accout, but you have to wait for the server cooldown. Unless you and customer service are on the same page.

[clear swift]

I am unable to log into my account. It's showing your account is banned for
violation of pubg mobile guidelines and terms.i didnt use any cheating tools.
please recheck my accont .pubg mobile id - 5366320895 .
thank you

[polar marsh]

@clear swift:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hoary abyss]

I already contacted in game customer support, changed passwords and redid my 2fac auth, but it'll be too long before I can play on NA Servers since they hacker changed region and server to Middle East.

[night cloak]

my friend send 100k popularity to his other account will he get b4nned?

<@&481161015728406538>

[mortal apex]

Please do not mention the Community Team /Moderator role if it’s not an emergency, @hoary abyss. Same thing with you, @night cloak.

@hoary abyss You have to contact the Customer Service in-game for further assistance. Only them can help you with it!

[olive dove]

@hoary abyss
We can't help with account related issues, as stated above your only option is to contact in-game customer support.

[hoary abyss]

It is though. This hacker can login whenever and keep me in Middle East servers.
I've also already done that, changed account password and redid my 2 factor authentication.

[olive dove]

He will get punished if this happened in any illegal way. Otherwise, his account should be fine.

[night cloak]

what is illegal means? it is totally normal

he has 2 accounts and sending popularity to other one?

[olive dove]

If normal, so nothing to worry about.

[hoary abyss]

But it'll take up to 60 days for customer support to do anything, same amount of time as server and region lock.
So I'm SoL on playing NA servers or anything huh?

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @hoary abyss.

[hoary abyss]

Pretty much losing a S1 shirt, and over $300 worth of my time, energy, and hard work to some Saudi who wants to troll people.

[onyx dagger]

And let's not target a Race. It is understandable that you're frustrated about this, but it isn't allowed.

[hoary abyss]

I'm not

[onyx dagger]

Okay then.

[hoary abyss]

It's literally the nationally they switched my account and flag to

Want me to screenshot it?

[olive dove]

I understand your furstration, @hoary abyss . However, your issue only can be solved through in-game customer support.

Please avoid repeating the same question and move to chat channels if you do not require any further assistance.

[night cloak]

Can u explain this?

[night cloak]

Legendary and mythic

[olive dove]

what do you mean?

[night cloak]

How is Jinxed III completed and Jinxed II not?

Like wtf?😂

[night cloak]

Legendary and mythic

[olive dove]

Jinxed II is based on obtaining legendary outfits, while Jinxed III is based on obtaining mythic outfits.

[night cloak]

Ah ok I saw it 👍👍

Thank u all❤️

[urban cedar]

Where can I report the allies in solo mode?

And the GFX Tools give ban or not ?

[storm flume]

Use of unauthorized third-party software or methods, @urban cedar, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[olive dove]

Are you familiar with the difference between legendary outfits [pink background] and mythic outfits [Red background]?

[night cloak]

Ye ye I just didn‘t read the Legendary in Jinxed II😅

[olive dove]

you can report them in-game, which is the most efficient way to get your report processded.
and regarding gfx:
Use of unauthorized third-party software, such as automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

[urban cedar]

What about the allies ? @olive dove

[olive dove]

teaming up players should be reported in-game.

[urban cedar]

I did it, I choose others. And I explained everything. But I wont get a message in the mail about receiving a report. There is no response for 3 days or more

So, can I report here? I have video proof...

[olive dove]

check the pinned messages in the #cheater-reports channel.
As i stated before, teaming up players should only be reported through in-game report system.

[urban cedar]

Teamers mean the allies?

[olive dove]

yes.

[urban cedar]

Ok

I will report thx

[olive dove]

you are welcome.

[crimson leaf]

i havnt used any 3rd party apps or mods

but i got banned for a day

[polar marsh]

@crimson leaf:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[fringe ravine]

i reported this cheater and his channel on youtube
and nothing do form pubg
i know your sys is bad
but what we are ganna do
we need fair game
we need old pubg (which was without cheaters)
Username: 『BIA』TOKYOシ
User ID: 5139303008

[olive dove]

That video is not enough evidence. There should be an evidence of that account cheating.

[night cloak]

Can I report someone selling accounts?

[olive dove]

you can report him in-game.

[night cloak]

He blocked me

[hallow gulch]

Wait, in game ?

[uneven pumice]

@lime juniper i want tournament room card by contacting pubgm officials

[winter acorn]

Third day no help yet.. i cant open metro royal from mobile.. it gives an error like im emulator ! Beta test version invatitation error ! I was playing until i ranked first 40 in global but its third day no enter..

ID: 5345761831
WIFI
SAMSUNG S9
TURKEY

Please someone help me !

[quick mauve]

Hi how i can unlink email in my account pupg?
I have seen a video at youtube , it is true?

[hallow gulch]

You can't unlink your email, however you can unlink your social media accounts in case you have any

[night cloak]

If I enter the wrong information, but I am correcting it again because I just remembered. But customer service already read wrong information. So Will staff come read my new messages? New messages are correct information that I remembered and send it again. But conversation is not ending but not replying even I send new correct information. So will they come back soon and read them? This is staff’s last reply of conversation and then I send a lot of new correct informations

[quick mauve]

My account hacked by someone and linked by his email .

[hallow gulch]

Do you still have access to the account...In other words can you still open it

[night cloak]

Mine too and I see that customer service can unlink within 60days but need correct information

[quick mauve]

informations like what?

[night cloak]

You can contact in game customer service. They will send you questions to verify

[quick mauve]

Yes i can access to account and it is open now.and i have tow account of social media ,twitter and facebook.

[dim briar]

Hello

My friends have problem

Get on ban don't know why

[polar marsh]

@dim briar:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[quick mauve]

Ok ,thank you for your replay.

[night cloak]

Please help me. So will staff come back to read my new messages of correct information that I remembered even he already read my mistake wrong information that I have send before

[hallow gulch]

If they didn't end the conversation then yes, probably so

[quick mauve]

Yes ,what i should do .

[hallow gulch]

As you've been already told, contact customer support and fill in the asked questions with correct and precise answers.

[quick mauve]

Thank you so much

[polar marsh]

@night cloak:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[sick shale]

Move to a discussion channel please

[opal crater]

We need to talk with real person

[solar hound]

@opal crater Come general chat alright

[opal crater]

@sick shale ok sorry

[sick shale]

Refer to subpoint 2.12 in #faq and don't repeat questions regarding suspended accounts please.

[night cloak]

I want to know when customer service end the conversation? Because I am waiting but no response

I would like to start new conversation in game customer service

[storm flume]

Please refer to subpoint 5.4 in #faq for further information, @night cloak.

[neon glen]

Hi i have an account that its linked with email and now its hacked i still can access the account but how do i unlink it

[storm flume]

Please contact the customer service via the in-game settings for further assistance, @neon glen.

[neon glen]

Can someone help me

[sick shale]

Contact customer service please

[neon glen]

I don’t now how

[night cloak]

Same issue. Just waiting within 60days. Customer service will unlink it if you give correct information

[neon glen]

Can you help me please

[neon glen]

The problem is I don’t know hot to contact them

[sick shale]

You may follow this conversation:

[storm flume]

Please refer to subpoint 5.3 in #faq for further information, @neon glen.

[neon glen]

Ok i will try

Thanks

[night cloak]

hello good day i lost my account help me please contact me please

😩

[sick shale]

Do you have access to your game account?

[night cloak]

No

I pressed the delete game button

[sick shale]

You deleted the game?

[night cloak]

I invested a lot of money I couldn't bring it back please help me

Pressed the accounts delete button bro

and i can't open the game

please help me

😩

[sick shale]

It's not possible to recover deleted accounts, You may contact customer service for further assistance, We can't help with account related issues.

[night cloak]

Well my friend has an account

my playmate sees, i can't login because i said delete my account please help

why don't you help

I invested a lot of money, I supported your game because I loved it.

[sick shale]

Because we can't help with account related issues, Refer to this message:
#questions message
Stop repeating same questions please

[sharp fulcrum]

I was banned from user agreement violation for 10 years on January 27th at 2am, but I did not act illegally. Can you help me?

[polar marsh]

@sharp fulcrum:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

I am writing to the link you sent, but it does not even reply, I asked you to please help me, you are a huge pubg mobile.

😩

???

[oak orbit]

when the season is over we will lose money

[night cloak]

😪

I did not cheat, but my account is closed. I cannot log in. I request it to be opened.

[sick shale]

Is your account banned, @night cloak ?

[night cloak]

no not banned

[night cloak]

My account disappeared suddenly, my friends see it, but I cannot login

[sick shale]

I have answered you, Please stop repeating same question over and over.
@night cloak Repeated failure to abide by this warning will be considered as trolling and we will therefore act accordingly, resulting in moderating measures being undertaken

[night cloak]

no i am not trolling i just want to speak to someone authorized my Accounts name saVcı

[night cloak]

Can't we check it somehow, can't we save it
I love your game so much pls help me

[cunning seal]

can i change one of the ID’s which I typed wrong for the pmco?

[feral forge]

ask in #pmco

[fallen anvil]

Why game not working after android 11 update

[chrome basalt]

Listen to me please!

Hello!

My account was hacked, and hacker linked Twitter account on my PUBG MOBILE account, 21 days is pass and now I have started the process of removing a Twitter account from this profile, but when a hacker enters the profile this process is interrupted, please help me.

I have already written to you about my problem that happened to me, you asked me for different information, I sent it to you, you told me that you sent it all to your professional team but 20 days have passed and I have not received any answer, please help me!

And now this is happening to me:

I think that hacker want to ban my account, please help me 😔😭.

[feral forge]

not working in what way? have you tried reinstall or repair the game?

[night cloak]

Refer to subpoint 5.4 in #faq

[fallen anvil]

Stuck on lading screen and cant go away

[night cloak]

@sick shale Can you unmute him

[chrome basalt]

Please help me

[feral forge]

please refer to sub point 4.10 in #faq

[night cloak]

refer to subpoint 2.12 in #faq

[last topaz]

What is carding
I have seen many person who does it
i saw many youtube video too
Is it illegal?

[night cloak]

Carding means buying UC With with a Less amount of money example 10000 uc for 10$ in PUBG . it it can be done on Amazon,E bay etc too If caught You can be imprisoned
The Punishment can vary from 3 years to 7 years
If you know anyone who does carding it is better to Report them to a local authority like police
If you find any Youtube videos you can report them to any admin or moderator
you can report the Person who uses carding method You can report them to any admin or moderator with their in game ID

[last topaz]

wow that was fast

are you a bot?
if not how did you do it

[night cloak]

Lets talk about that in #chat or DM

[potent gorge]

Hello, can you help me by adding the 90-frame feature in adjusting the settings of my device as my device supports this feature

[feral forge]

you may suggest it in #old

[night cloak]

Currently, you need to wait for pubgm to support 90fps to your device and yes you also can suggest

[night cloak]

you should set your graphics to UHD in order to get that.

[hoary mesa]

Hello, can you help me. I have a problem with my account, which is that the change country button does not appear

[night cloak]

can you share a screenshot of your game settings

[hoary mesa]

yes

[night cloak]

Please share it

[hoary mesa]

Ok

I sent the picture

[potent gorge]

This feature that I mean does not exist with me, and my device supports this feature

[night cloak]

Can you set the graphics to Ultra HD and check?

[potent gorge]

yes

[hoary mesa]

Can I contact you on your own account?

[night cloak]

then report it in #old
in this format ▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[night cloak]

#old + You need to wait for PUBGM to support your device too, not your device supports 90 fps

[night cloak]

For some reason we dont really allow to do support through dms so we can see what's going on

[night cloak]

Can you share the screenshot here

[hoary mesa]

You have not yet reached the screen shot

[night cloak]

no

Did you send it i didnt get

can you send again?

[hoary mesa]

ImI sent it but I see an error in the download

[night cloak]

try again

[night cloak]

It appears that your PUBG MOBILE account was created in the European Economic Area and because of this, it is bound to GDPR laws which means that you are not able to switch your country or regions at will; which explains why you do not have access to the change country/region option in the game. Be advised that there is nothing that we can do to help you in this regard.

@hoary mesa

[hoary mesa]

Solution what

[night cloak]

There is o solution for it
you cant change country

[hoary mesa]

I have a second problem

[night cloak]

state your 2nd problem here

[hoary mesa]

My old account in PUBG MOBILE was linked to Facebook, but Facebook is down. Can I retrieve it?

[night cloak]

Did you link it with any other social media?

[hoary mesa]

No

[night cloak]

then you cant

[hoary mesa]

Are all your solutions here? No, you can never help me

[night cloak]

if you can get your facebook account back you can get your account back

[untold anchor]

Hello.

[night cloak]

@hoary mesa When did you delete account?

[night cloak]

state your issue

[untold anchor]

I would like to talk to an administrator of PUBGM.

[hoary mesa]

My account on Facebook has been deactivated from entities that I do not wish to mention, and when I wrote to the Facebook company, they said that you violated the terms and that I never do that

[shut ivy]

Can you get banned for killing your own teammates?

[hoary mesa]

Since the eighth season in the game of Peggy I lost my account

[untold anchor]

I was casually playing the game when suddenly I've got the error "Data has been changed" and I am sure that I haven't violated the rules.I am sure that this is a mistake .

[night cloak]

without having access to your Facebook account you cant login to your account @hoary mesa

[raw dew]

Hi

[night cloak]

refer to subpoint 2.12 in #faq

[raw dew]

The platform you want to link has been linked in sufficient time ?

[hoary mesa]

They told me that you can never give a solution to your clients and it turns out that all of this is true

[feral forge]

yes. if you got reported by them and the system detect that you team kill your teammate quite frequently. it might lead to a ban

[raw dew]

?

The platform you want to link has been linked in sufficient time

[hallow gulch]

are you receiving the following when linking a new account ?

[raw dew]

When I unlink my Google account

My account is linked to Facebook and Google

I want to remove the Google account

[hallow gulch]

Knowing that we don't have actual devs that wait for people to join and immediately solve their problems. The staff team guides people, whether it's helping them solve their problems or assist them in any way possible. You can't simply barge in and ask for immediate assistance.

[hallow gulch]

You can't unlink your email, unless you contact customer support. Otherwise it's pointless.

[night cloak]

@raw dew you want to unlink Gmail or Google play account?

[raw dew]

Yas

[night cloak]

is it Gmail or Google play?

@raw dew If it is Gmail you cant unlink

[hoary mesa]

You are a company that you do not know to help your customers. I came to you with two problems. You will never solve any of them, any service in this

[night cloak]

your 1st problem cant be solved because of the laws
your second problem cant be solved because you dont have access to the only social media linked to your account

[hoary mesa]

What laws are these and I did not do anything. Suddenly I have the button to change the country. Why?

[night cloak]

It appears that your PUBG MOBILE account was created in the European Economic Area and because of this, it is bound to GDPR laws which means that you are not able to switch your country or regions at will; which explains why you do not have access to the change country/region option in the game. Be advised that there is nothing that we can do to help you in this regard.

[long swan]

@night cloak hello my account has been hacked and he linked his Email to my account he usually log in while I am playing what should I do

[night cloak]

Contact Customer service ingame

[long swan]

Thank you

[night cloak]

welcome

[hoary mesa]

I created my account in Iraq, which European economic zone are you talking about?

[night cloak]

you might have Selected europe as your region

[hallow gulch]

Most middle eastern countries are connected to eu, keeping in mind that the middle eastern server was launched after.

Therefore, most people get good ping on both despite where they live

[hoary mesa]

Please give me only one solution. Do not close all doors in my face

[night cloak]

Please go through this message it is mentioned that we are unable to help you

[hallow gulch]

We're not the gate keepers to close the doors in anyone's face. Give customer support a shot, who knows nothing's impossible

[hoary mesa]

I do not know what to tell you, but the truth is that I came and told you about my problem in general, thank you

[night cloak]

If there is any solution we would have told you

[hoary mesa]

You tell me there is no solution, so what do you want me to do or say while you do not know how sad I am

[hoary mesa]

Ok! thank you

[hallow gulch]

Most people face such problems, as i said contact customer support for a small chance of getting either of your problems fixed. Though don't consider that a guaranteed solution.

[hoary mesa]

Do you mean in-game customer support?

[hallow gulch]

Yes

[lone nymph]

Unfair ban

[polar marsh]

@lone nymph:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[hoary mesa]

In what place can I speak with them

[hallow gulch]

settings > support on the left corner next to log out.

[night cloak]

I suppose Customer service also cant help since
LAW cant be changed

[hallow gulch]

Pretty much so, but what good are we if we don't try.

[hoary mesa]

Will your opinion help me

[hallow gulch]

The odds of it helping you are pretty low, I'm just boosting your confidence.

[proven sandal]

My account ヅ BR ヅ FirePhoe has been banned for no particular reason, I play
completely honestly, I don't have any cheating software and I don't play with cheaters
hit once with some kind of cheater on autoselection and immediately threw at him
complaint, and in the evening I was still banned, I ask you to solve this problem,
ban this is unfair, so also for 10 years, check my account manually,
there are no cheats, I play fair.

[woeful brook]

I Just got banned and I was playing In Miramar

[polar marsh]

@woeful brook:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
​

[night cloak]

refer to subpoint 2.12 in #faq

[hoary mesa]

I laughed at what confidence you are talking about dear I continued with customer service, they give me choices that are incomprehensible and have no relevance to my problem and when I tell them they tell me to know

[night cloak]

use this option
||But i dont think it helps ||

[hoary mesa]

yas i used this

[odd cave]

I Have a Doubt

[night cloak]

then nothing can be done 🥲
You have to play in europe region

[night cloak]

ask

[hoary mesa]

😂 Yes, and you said it, I will travel to any country in Europe until I play there or feel myself while I am in Iraq, my home is next to the Eiffel Tower

[tired stag]

Hi I can't find Crew option where is it

[night cloak]

check pinned message of this channel

[odd cave]

Now I am playing On PUBG MOBILE global If I now play in PUBG MOBILE Beta will I able to play back at global

[feral forge]

yes.

[tired stag]

@night cloak how?

[night cloak]

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top

[tired stag]

Ok thank you

[odd cave]

@celest shadow Either no one Responded whould you respond to this?

[night cloak]

yes.

That was a reply to your message, @odd cave.

[odd cave]

Are You sure ?

[novel oar]

Yes

[feral forge]

yes.

[native mauve]

How can i get ( top player )

[celest shadow]

Yes, you can have both versions on your device at once, it will not affect anything.

[odd cave]

Okay then I will download PUBG MOBILE Beta after then i will be back at PUBG MOBILE global

[odd cave]

I feared by I thought I could never come back once I signed up to beta

[native mauve]

Guys how can i get (#top player)

[odd cave]

@celest shadow Can you send the lastest beta version website

[celest shadow]

If you are on Android, here is a link to the beta version application, @odd cave:

https://web.gpubgm.com/m/download_android.html

[novel oar]

Can you provide a screenshot on what you are referring to?

[odd cave]

Thanks piston

[obtuse basalt]

So how do I report a cheat website?

[odd cave]

@celest shadow I am asking that are you sure about my Account?

[celest shadow]

Hello, there. The security team is already aware of the cheat website you reported in #cheater-reports. It is indeed well-known. Should you have any other ones, feel free to send a DM to one of our moderators and let them know of it.

[obtuse basalt]

@celest shadow Oh Thank you Piston

[celest shadow]

What is your concern?

[obtuse basalt]

Also I'd like to know if receiving a feedback of a cheat report means a 10 year suspension of the related account?

[native mauve]

Guys how can i get hashtag top player

Plz help me

[novel oar]

Could you provide a screenshot of what that is?

[odd cave]

Coz I should not face that new issue account logined with new version

[native mauve]

Could you provide a screenshot of what that is?
@novel oar u talk to me ?

[novel oar]

Yes sir

[celest shadow]

A 10-year suspension is normally issued for cheaters in the game.

[native mauve]

Yes sir
@novel oar I do know about it , i talk to pubg spport in the game and they say go to discord

[obtuse basalt]

This report said the player was indeed cheating.

Yet the account was recovered after 7 days.

[novel oar]

Yes can you take a screenshot of what you are referring to?

[obtuse basalt]

The first time I encountered this kind of situation

[native mauve]

@novel oar

[celest shadow]

No, you will not face that issue. The beta version requires a binding code that you need to generate from your global version account. This can be done by going to Events > Recommended > Test Server.

This binding code is used when logging into the beta version as a security measure. If you decide to violate PUBG MOBILE's terms of service in the beta version, your global version account will subsequently be suspended as well.

[novel oar]

I mean a example screenshot of the "top player"

[obtuse basalt]

The other cheaters , of whom I also received the reports all have the pan sign on the avatar except these 2

[native mauve]

I mean a example screenshot of the "top player"
@novel oar can u explain plz

[novel oar]

A screenshot of where u have seen the "top player" title

[obtuse basalt]

@celest shadow Do you need their ID so you can forward them to the security team to investigate?

[odd cave]

If I play now in beta version then I can't never play in Global right?

[novel oar]

@native mauve you can join PUBG MOBILE MENA Discord server, which you can find in #735483472432594994 subpoint 3.1 for further assistance :)

[celest shadow]

Could you please recheck this player's account?

[celest shadow]

You can still play both of the versions with no issues.

[odd cave]

@celest shadow Okay Thanks for your support

[celest shadow]

You are welcome.

[obtuse basalt]

@celest shadow Already done. Their tier is bronze 5 at 1200 points 2 days ago.
Today it's 1300.

They were b@nned 8 days ago.

Now they changed their names and also left their 2020 clan too

That's why I asked because I never seen anyone survived from the feedback report.

[celest shadow]

That could be a 7-day suspension with a rating reset. If you have a video recording of this particular player cheating, you may report it in #cheater-reports in accordance to the reporting format, which can be found in the pinned messages of the aforementioned channel.

[obtuse basalt]

So a feedback report does not mean a 10 year .

Thank you that's all I want to know.

@celest shadow You've been a pro for my questions. Thanks!

[celest shadow]

The duration may vary, yes.

[native mauve]

@novel oar I have 80 mythic and 28 weapons and i have 6100 achievements, pubg don't give me (dima) or pubg partner , that's why i sent to pubg support inside the game i hope u understand me

[celest shadow]

No worries, have a lovely day ahead!

[obtuse basalt]

You too

[native mauve]

Also i have pubg channel in telegram and fans in tiktok

[gritty glade]

@celest shadow ,😭

[novel oar]

May you send a screenshot of your leaderboard

@native mauve sorry, the pubg partner title can no longer be acquired

[feral forge]

what is the level of your account?

[gritty glade]

73

[native mauve]

@novel oar

They send to me before 3 weeks

[celest shadow]

You are ranked, 3476th in your region/server, @gritty glade. What seems to be the issue?

[native mauve]

May you send a screenshot of your leaderboard
@novel oar i dont understand

[gritty glade]

@celest shadow my server is krjp.
But I am playing with Asian player . With Asia lobby
It shows unranked after end of match

[novel oar]

I was referring to another person

[celest shadow]

For further assistance in this regard, please inquire it in the MENA server. You are already in it:

https://discord.gg/pubgm-mena

[feral forge]

have you checked if you are ranked on the rankings page @gritty glade

[gritty glade]

For example if your Default selected server is KRJP.

Then you play in any lobby of any server, your points counted in KRJP

[native mauve]

Ok wantan what about ( personal help dima)

[feral forge]

then there shouldn't be a problem.

[gritty glade]

Ok thanks bro

[novel oar]

You can get further assistance at the PUBGMOBILE MENA server

[night cloak]

refer to subpoint 4.10 in #faq

[languid hull]

does anyone have info on how damage works in this? the subreddit and other channels in this discored have been useless so far for figuring out why I'm disintegrated in lvl 6 armor but everyone else can eat like 3 mags of explosive ammo, is it just that full of cheaters?

[native mauve]

You can get further assistance at the PUBGMOBILE MENA server
@novel oar the bot help bro at all i am waiting to long

[arctic scroll]

Help 60 day server not connect

[celest shadow]

Refined weapons and use of immolating or poison bullets can deal significantly higher damage on a Level 6 equipment. Unfortunately, we do not have the exact numbers at the moment.

[novel oar]

Are you looking on how to get the PUBG PARTNER title?

[tender elk]

lmao

[languid hull]

thank you

[celest shadow]

I saw your reply and no worries at all, @languid hull. It was automatically deleted cause of the blacklisted word.

[native mauve]

@novel oar can u see your direct plz

[arctic scroll]

Help not connect (60 day to change)

@celest shadow help me plz

[novel oar]

Could you provide details regarding the issue

[night cloak]

refer to subpoint 4.10 in #faq

[arctic scroll]

I chang to new server and not connect

[gritty glade]

I have question.
I reached conqueror.
After 2 days i am dropped to 1200 rank.

Again after 3 days i reached conqueror ( top 500),
So will i get conqueror Tier again?

[novel oar]

Your server selection will not affect how you connect to the game, it will only affect your latency when you are in a match. If you have mistakenly changed your server selection, you will need to wait another 60 days before being able to switch to another.

[night cloak]

refer subpoint 4.10 in #faq@arctic scroll

[vernal vessel]

Hello does the anti aliasing issue still persists ?

[celest shadow]

You should be able to if you are in the top 500 of your server.

[gritty glade]

@celest shadow my friend Rank is 475 today. So why he not getting conqueror today?

His tier shows ACE*5
but not conqueror why?
Yesterday he is in Rank - 349
Today 475.
Why still not showing conqueror

[novel oar]

The leaderboard resets on 00:00 UTC every day, you can convert this to your own time zone. For now, maintain the top 500 position until the reset time.

[gritty glade]

@novel oar he maintain

[obtuse basalt]

@gritty glade Yes you need to remain within 500 after it resets

[gritty glade]

Tommorow 349 rank before 5:30 GMT. so why today not conqueror

[obtuse basalt]

I dunno. I was 489 and after it reset I became the conqueror

[storm flume]

Your username does not comply with our community guidelines, @night cloak. Feel free to request a different server nickname in compliance with #735483472432594994, by sending a message in #discord with said request. Alternatively, we will assign you a server nickname at our own discretion.

[feral forge]

the reset time should be at 00:20 UTC

[arctic scroll]

Every game in this server not connect and make me out of the game i watting 60 day to play pubg

[novel oar]

There is nothing you can do except to wait for the 60 days period to end so you can change to another server

[astral anvil]

Yes. They know is not working but they have not fixed yet. We just got to wait.

[night cloak]

How come tf

how come

ask in #discord

[glad cloud]

how can i get the pubg partner?

[night cloak]

that title can no longer be acquired.

[glad cloud]

even if someone is a famous content creator?

[jade nest]

Refer to this

[glad cloud]

Wasted, ok.

[cunning crest]

@thin halo can you help me with the equalizer settings for better footsteps hearing ?

@lime juniper any help ?

[ornate thicket]

My email was hacked

[night cloak]

Dont ping error
Feel free to use #pubg-mobile and ask others

[ornate thicket]

I want to unlink my email anyone help me @lime juniper

[night cloak]

unlinking email is not possible

[daring mason]

Tag any mod

[novel oar]

You can't unlink your email on your own. Please contact the customer service if you need further assistance.

[ornate thicket]

Already done that

[novel oar]

We cant assist here

[celest shadow]

Feel free to contact the customer support for your e-mail as well. Make sure that you change your password and enable two-factor authentication.

[zealous cliff]

@celest shadow grats admin bro. If I know someone buying UC by carding. To whom in discord I can report him?

[ornate thicket]

Customer care said that they can't help me while the game is banned in india

[night cloak]

Report them directly to a Moderator or admin

[cunning crest]

@celest shadow can you help me with the equalizer settings for better footsteps hearing ?

[novel oar]

@ornate thicket refer ti the screenshot

[celest shadow]

If you have sufficient evidence, feel free to report them in #discord.

[celest shadow]

This is something very technical that I might not be able to help you with. Feel free to ask in #chat or #pubg-mobile.

[ornate thicket]

Ok

[zealous cliff]

What kind of evidence piston? I don't have the authority to check how they are buying with like pubg systems but you guys should be able to view their accounts.

[celest shadow]

Oh. Accounts in the game that violates PUBG MOBILE's terms of service should be reported directly using the built-in report function, @zealous cliff.

[zealous cliff]

Okay thanks

[neon glen]

Can any one help me what is this mean:What is the exact registration date of your PUBG account?

[night cloak]

The date when you created the account

[neon glen]

Ok

What about if I don’t remember?

[night cloak]

you can find it by
go to settings of the first social media linked >open apps and websites
there you can find it

[neon glen]

Ok but now they need a screenshot of a payment reseipt

I don’t have any

[night cloak]

did you make any payments from your account?

[neon glen]

No I only use iTunes

Card

[stone wedge]

Piston or any mods please I need help

[night cloak]

can you try again after changing your DNS

[vagrant forum]

What do you mean by "automatically", @fresh finch?

[jade nest]

from app store. click on your icon on the top right and then again on your icon from the pop up page. then scroll down you will see purchase history.This should help you

[kindred mural]

Bruh I just bought the rp and it says I don’t have it. Waste of ten dollars.

[rich crypt]

I tried again and again but could not able to change my region back to pakistan.

A long time ago I changed my region to United Kingdom but till today the days are completed but not able to change my region back to pakistan.

They are showing parameter errors and also not receiving any verification code on my mobile number.

Help me to resolve it.

[night cloak]

try again after sometimes when there is less network traffic

[leaden cargo]

What is this

I can't get download

It's glitch?

[night cloak]

click on generate code

[leaden cargo]

@night cloak I herniated the code but then what

Download link not working

[rich crypt]

It's still not working verification code not receiving and also not able to change region.

Can I share my game ID here ?

[night cloak]

did you try it today?

[rich crypt]

So that you can have a look at it to resolve the issue

[jade nest]

@leaden cargo Beta version isn't available yet.Wait for it to be available

[rich crypt]

Yes I tried today and also tried one week ago but still no verification code is receiving.

[night cloak]

can you try after a few hours there might be high network traffic

if it doesnt work report it in #old in this format
▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi/Cellular
▫️ Country

[onyx dagger]

You may contact PUBG MOBILE Pakistan Discord server regarding it. Link in 3.1 of the #735483472432594994.

[rich crypt]

OK

[night cloak]

Try this also @rich crypt

[onyx dagger]

#emulator-support plox, @near flare.

[rich crypt]

OK

[onyx dagger]

Alright then.

[rich crypt]

Ok I will try it

[inland turret]

hello guys any chance to change server without waiting 60 days + unlink the email id and phone number

[jade nest]

For changing your server-wait for 60days cooldown time
And for Unlinking email/phone number there is nothing you can do about that because that option isn't available yet

[inland turret]

omg i cant wait all that

[night cloak]

No other ways

[inland turret]

can i suggest to developers to allow change server every 15 days or 7 days

because 60 days its too much

[night cloak]

Suggestions are welcomed in #old

[inland turret]

thanks

[young crown]

Why im plantium in weekly report and why my matches that i have played is 103 while i have played 144

[onyx dagger]

Weekly report, @young crown.

[young crown]

But im dimond @onyx dagger :/

[jade nest]

It will show you in next weekly report

Diamond

[young crown]

Why next week,its about 3/4 days im daimond ( 3327points) @jade nest

[jade nest]

You can see the date of your weekly report in your given screenshot 18/01/2021 - 24/01/2021.

[young crown]

Oh okay,thank you.

[upbeat jay]

Hello

[night cloak]

yes?

[upbeat jay]

Are you from PUBG ?

[night cloak]

no
this is a community support channel

[upbeat jay]

Can a chat with someone who from PUBG ?

I have a big problem

[clear spindle]

Please state your issue.

[rugged atlas]

When will Pakistani server come?

[night cloak]

you should check the PUBG Mobile news channel of Pakistan server

the updates will be posted there

[upbeat jay]

I bought a new account from G2G website.In my old account there are 1010 UC.I need to transfer them into my new account.How can I do it ?

[narrow sparrow]

Any mod...?

[rugged atlas]

Okay

[upbeat jay]

@clear spindle I bought a new account from G2G website.In my old account there are 1010 UC.I need to transfer them into my new account.How can I do it ?

[narrow sparrow]

Hello

[clear spindle]

As you have violated the ToS of PUBG MOBILE by buying an account, We do not provide assistance for it, @upbeat jay.

[night cloak]

@narrow sparrow state your issue

[upbeat jay]

@clear spindle I don't have any issue of buying account. I need transfer my old account UC to my new account

[narrow sparrow]

I was Playing erangle and Suddenly Show on screen Than Data Has Been Changed and You have Been Disconnected...

[narrow sparrow]

Why this Eror Showing

[celest shadow]

Buying or selling account is a violation of PUBG MOBILE's terms of service, @upbeat jay. We are unable to provide you assistance in this regard.

[upbeat jay]

Why ?

[narrow sparrow]

Me

[upbeat jay]

Trasfering UC is not a violation?

[jade nest]

Can you provide the screenshot of that message

[clear spindle]

Take a few minutes and go through these: https://www.pubgmobile.com/terms.html @upbeat jay.

[narrow sparrow]

I didn't take it

[clear spindle]

and you can't transfer UC from an account to another.

[jade nest]

Login in your account and see if you can login.@narrow sparrow

[narrow sparrow]

Yes i can log in

[upbeat jay]

@clear spindle Can I transfer Royal pass ?

[clear spindle]

Nope.

[upbeat jay]

?

[jade nest]

Then what is your issue,if you can still login,go play the game

[upbeat jay]

@clear spindle Why I can't do that thoes are my accounts ?

[clear spindle]

You just purchased
We'll not be answering you anymore.

[narrow sparrow]

The Issue Is I am not Using Hack Or Third Party Then Why Showing That Error..

[upbeat jay]

If I can't trasfer royal pass Can I gift Royal pass for my new account ?

[night cloak]

ya

[jade nest]

Because of your network connection.@narrow sparrow
Play on a stable network to avoid any further issues

[upbeat jay]

How ?

Gifting royal pass is only for 7 Days ?

[night cloak]

you will have to pay money for it it is same as buying RP

MidasBuy

[narrow sparrow]

I am Playing on WiFi... So My Account Will not be banned...?

[upbeat jay]

@clear spindle Can I gift royal pass from my old account to new account ?

[jade nest]

^^ read again. @narrow sparrow

[clear spindle]

You got the answer.

[upbeat jay]

No ?

[night cloak]

midasbuy or can request rp from in game

[upbeat jay]

@night cloak I have already 1010 UC in my old account

[night cloak]

no can do

need use money

[upbeat jay]

Why ?

[narrow sparrow]

Give me answer only Yes or no bro..
My account will not banned?

[night cloak]

that's how it works

[night cloak]

no